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#18 [00:23] <dove> i bought minecraft in 2010 but when i launch it its only the demo
#19 [00:23] <webrosc> ??> dove account/bug/demo
#20 [00:23] <Absol> dove: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#21 [00:24] <dove> k
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#24 [00:25] <dove> thanks
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#47 [01:33] <Seme4kak> java.lang.nullpointerexception: group error when joining a server, it fixes somehow sometimes, but most time i can't join to server,i tried changing versions,and reinstalling minecraft,i also tried changing launcher visibility to keep open/
#48 [01:36] <Seme4kak> hey,anyone?
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#60 [01:50] <Itsaghost> ---- Minecraft Crash Report ---- // Hey, that tickles! Hehehe! Time: 22.05.16 10:46 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:252) at org.lwjgl.opengl.Display.createWindow(Display.ja
#61 [01:50] <Itsaghost> ??
#62 [01:50] <Itsaghost> wat to do
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#108 [04:03] <Deccers> I can load up minecraft but when i try play multi or single player it crashes
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#111 [04:06] <Deccers> I can load up my minecraft but cannot connect to servers it just crashes could someone help
#112 [04:07] <RTG321> My computer has been upgreaded from windows 7 to windows 10. When my computer ran Windows 7, Minecraft ran just fine. now that upgreaded the software. it wont load anymore and keeps giving me crash messages.
#113 [04:07] <Deccers> same RTG321
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#117 [04:09] <RTG321> It keeps saying i need to upgread my intel card. once I download the software it keeps telling me. "The card does not reach the requred software to update"
#118 [04:11] <RTG321> The only real problem is the OpenGL. "OpenGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread."
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#128 [04:58] <Schnaxxel> http://paste.ubuntu.com/16594334/
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#130 [04:59] <Schnaxxel> http://paste.ubuntu.com/16594334/
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#149 [05:53] <knurbs> I can't change my Minecraft account to a Mojang account because my account was a gift and i don't have the email...
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#171 [06:26] <Saminou_Theo> Hello, I am trying to connect to a server and tells me I 'm not authenticated Minecraft.net knowing I have changed its name yesterday. help me
#172 [06:26] <Saminou_Theo> Help
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#175 [06:29] <barian> http://paste.ubuntu.com/16596535/
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#177 [06:29] <barian> plz watch this and detect the prob
#178 [06:29] <Saminou_Theo> Help me please
#179 [06:30] <azmi2299> gm
#180 [06:30] <azmi2299> hm
#181 [06:30] <Saminou_Theo> ?
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#188 [06:34] <azmi2299> Saminou_Theo: have you tried connecting to another server?
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#202 [06:58] <KinGP3> hello i have some kind of problem and idk how to fix it please help me http://paste.ubuntu.com/16596740/
#203 [06:59] <RSHED> Pley to minecaft
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#206 [06:59] <RSHED> help
#207 [06:59] <RSHED> pleez
#208 [07:00] <KinGP3> what you need
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#210 [07:00] <dwap> can anyone help me?
#211 [07:00] <RSHED> not minecaft pley
#212 [07:00] <dwap> with my minecraft account
#213 [07:00] <RSHED> no
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#215 [07:01] <arman> can anyone help me pls?
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#217 [07:01] <arman> anyone mod?
#218 [07:01] <arman> pls
#219 [07:01] <arman> i need help with my minecraft account
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#221 [07:02] <janet> paid for minecraft but have windows 10 - got a code ? any direction please
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#224 [07:02] <arman> any mod pls
#225 [07:04] <Andrio> dwap and arman, what is the problem with your Minecraft accounts?
#226 [07:04] <Andrio> janet, where did you buy Minecraft?
#227 [07:04] <arman> Andrio
#228 [07:05] <arman> I had a account with the name FiZew
#229 [07:05] <arman> the account worked normal until i forgot the password
#230 [07:05] <arman> when i reseted it was a demo account
#231 [07:05] <Andrio> On what version of Minecraft?
#232 [07:05] <arman> what do you mean?
#233 [07:05] <Andrio> Was it the Java version at http://minecraft.net/?
#234 [07:06] <janet> off the official site
#235 [07:06] <arman> yes
#236 [07:06] <arman> yes
#237 [07:06] <Andrio> arman, as far as I can see, there's never been an account with that name.
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#239 [07:06] <arman> Fize
#240 [07:06] <arman> now with a w
#241 [07:06] <Andrio> janet, minecraft.net?
#242 [07:06] <Saminou_Theo> Hello, I am trying to connect to a server and tells me I 'm not authenticated Minecraft.net knowing I have changed its name yesterday. help me
#243 [07:06] <janet> yes
#244 [07:06] <Andrio> arman, there is a Fize.
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#246 [07:07] <arman> I know
#247 [07:07] <arman> I have the mail and password now
#248 [07:07] <arman> but the account dosnt work
#249 [07:07] <arman> its says its a demo
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#251 [07:07] <Andrio> janet, if you have a gift code or prepaid card, you can redeem it at https://account.mojang.com/me.
#252 [07:07] <Andrio> arman, are you sure that's the right email address?
#253 [07:07] <arman> Yes
#254 [07:07] <Andrio> Mm
#255 [07:07] <Andrio> ??> arman account/send-email
#256 [07:07] <Absol> arman: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#257 [07:08] <Absol> arman: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#258 [07:08] <arman> can you see what mail is connected to the account?
#259 [07:08] <Andrio> No.
#260 [07:08] <Andrio> That'd be a big privacy issue.
#261 [07:08] <Wolf> when i open minecraft it says only play offline but my connection is ok , i logged out and when i try to connect back it says We couldn't connect to the minecraft servers .
#262 [07:08] <arman> hmmm
#263 [07:08] <janet> i did go through that link - trying again
#264 [07:08] <arman> What should i do then`?
#265 [07:08] <Andrio> Wolf, what security software do you have?
#266 [07:08] <Wolf> antivirus?
#267 [07:08] <Andrio> arman, I'd email Mojang about it
#268 [07:08] <Andrio> Wolf, yes
#269 [07:08] <Wolf> Bitdefender
#270 [07:09] <arman> oh wow
#271 [07:09] <Andrio> That should be fine...
#272 [07:09] <arman> Is that the only thing i can do
#273 [07:09] <Andrio> arman, as far as I can see
#274 [07:09] <arman> that sucks
#275 [07:09] <Andrio> mm
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#278 [07:12] <janet> i can't find a link off the https://account.mojang.com/me page to progress, the one link tells me i have already got a code and the says my code is invalid
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#286 [07:17] <KinGP3> hello i have some kind of problem and idk how to fix it please help me http://paste.ubuntu.com/16596740/
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#294 [07:26] <hutti> hello, i just tried to install the nortmal standard minecraft windows version on a windows 10 pc, but received an error message similar to ...mostly caused by corruption...". can minecraft be played on windows 10 pcs only with minecraft windows 10 version?
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#299 [07:37] <Andrio> No
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#308 [07:46] <OriginPixel> I have all my antiviruses disabled (meaning malware bytes and microsoft security essentials) and I get a crash message that says updating screens event
#309 [07:48] <OriginPixel> what do you want me to do in this case, because on the jira, it says that you just need to uninstall McAfee, which I don't have, and it should work fine.
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#317 [07:59] <OriginPixel> +I
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#319 [07:59] <OriginPixel> +i
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#322 [08:00] <BatuhanY> I forgot my gmail password and minecraft password
#323 [08:00] <BatuhanY> ı need me help please
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#331 [08:07] <Kirito> Anyone here not being helped?
#332 [08:07] * apothideus [apothideus@notlogged] has joined #minecrafthelp
#333 [08:08] <apothideus> I have an issue where my minecraft window turns black when i change teh direction my character faces.
#334 [08:09] <Kirito> apothideus: Is it a certain amount of rotation, or if you move even a slight amount?
#335 [08:10] <apothideus> certain amount
#336 [08:10] <apothideus> i uploaded it to youtube if you want to see it...
#337 [08:10] <Kirito> apothideus: That would be great.
#338 [08:10] <apothideus> https://www.youtube.com/watch?v=etnW-VbY_QY
#339 [08:11] <Kirito> apothideus: Also, when it goes black, does the game continue, crash, or freeze?
#340 [08:11] <apothideus> continues
#341 [08:11] <OriginPixel> I have all my antiviruses disabled (meaning malware bytes and microsoft security essentials) and I get a crash message that says updating screens event. What do you want me to do in this case, because on the jira, it says that you just need to uninstall McAfee, which I don't have, and it should work fine.
#342 [08:13] <Kirito> apothideus: Okay. When this happens, can you open the debug screen with F3? If not, hold F3 and C for 10 seconds to generate a crash log. Please copy the report and paste it at paste.ubuntu.com, then send the link here.
#343 [08:13] <OriginPixel> no i cannot load up a world
#344 [08:13] <apothideus> ok, I'll do that
#345 [08:14] <Kirito> OriginPixel: Please upload the crash log to paste.ubuntu.com.
#346 [08:14] <OriginPixel> http://paste.ubuntu.com/16599759/
#347 [08:15] <Kirito> OriginPixel: One moment.
#348 [08:16] <apothideus> crash log: http://paste.ubuntu.com/16599809/
#349 [08:16] <apothideus> I'll upload the video with F3 showing as well... it will take a few minutes.
#350 [08:18] <Kirito> ??> OriginPixel tools/hjt
#351 [08:18] <Absol> OriginPixel: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#352 [08:18] <Absol> OriginPixel: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#353 [08:18] <Kirito> OriginPixel:
#354 [08:18] <Andrio> OriginPixel, see if this solution helps: http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/2352522-just-purchased-game-socketexception-invalid?comment=6
#355 [08:18] <Kirito> Oops, meant to point at Absol's message.
#356 [08:18] <Andrio> mm
#357 [08:19] <Kirito> apothideus: Does this only happen on that server? Or in other servers and singleplayer too?
#358 [08:20] <OriginPixel> log: http://paste.ubuntu.com/16599942/
#359 [08:20] <Kirito> OriginPixel: Try disabling MalwareBytes instead.
#360 [08:23] * Kirito boops Andrio
#360 [08:24] * Andrio hugs Kirito.
#360 [08:24] * Kirito snugs Andrio
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#361 [08:24] <apothideus> so far, just this server....
#362 [08:25] <Kirito> apothideus: Welcome back. Alright, sadly we can't provide support for problems occurring on single servers.
#363 [08:25] <apothideus> ok. I'll talk to the server admins. Thanks for the help.
#364 [08:25] <Kirito> apothideus: However, we strongly encourage you to reach out to a staff member of the server to see if it's a known issue or not
#365 [08:25] <Kirito> Best of luck :)
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#369 [08:34] <Kirito> OriginPixel: You still there?
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#373 [08:45] <NovaPVP> I need help with sometimes randomly my Minecraft will kick me out of full screen and no other games do it I don't know why.
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#376 [08:52] <NovaPVP> Hi
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#378 [08:52] <arda>
#379 [08:52] <NovaPVP> Hi
#380 [08:52] <NovaPVP> Hi
#381 [08:52] <NovaPVP> Hi
#382 [08:52] <NovaPVP> Hi
#383 [08:52] * Absol kicked NovaPVP from #minecrafthelp (Reason: ovaPVP :Stop spamming)
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#397 [09:11] <greti> java.lang.NullPointerException: group
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#406 [09:18] <misteRphAnt0m> Hi my MineCraft keeps crashing when it loads terrain. Please help.
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#411 [09:20] <misteRphAnt0m> Hi my MineCraft keeps crashing when it loads terrain. Please help.
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#413 [09:22] <kokito> i need help my mincraft crshed and i dont know how to fix it
#414 [09:23] <kokito> guys help me pls
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#430 [09:39] <CoolBoy> i need ender dragon in minecraft
#431 [09:39] <CoolBoy> i need help
#432 [09:40] <CoolBoy> i need help
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#436 [09:44] <Guest81189> some of my drivers aren't the lastest version and the dxdiag support didn't work
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#439 [09:49] <Justin8598> hay. well i want to play minecraft but every times hy crasht.... i klik on 'fix the problem' but it dont works..... what now?
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#441 [09:51] <jamiechowder> Hello,I'm not sure if my account has been hacked or not,I've been trying to log in for around an hour,whenever I request a password reset it doesn't send to me email.
#442 [09:52] <CubeTheThird> jamiechowder, you'll need to contact Mojang about that
#443 [09:52] <CubeTheThird> ??> jamiechowder mojang/email
#444 [09:53] <Absol> jamiechowder: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#445 [09:53] <Absol> jamiechowder: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#446 [09:56] <jamiechowder> Okay,thanks.
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#476 [10:42] <pacchu_> My computer recently updated to Windows 10 and I was playing Minecraft for a couple hours just fine until my computer crashed with a "thermal error." When i started it back up, i wasn't able to start up a world in Minecraft anymore. A "Java error" pops up after launching a world. PLEASE HELP!
#477 [10:43] * Tobi [Tobi@notlogged] has joined #minecrafthelp
#478 [10:44] <Tobi> I have a problem with my modded Client. After a few seconds it crashes. I'm just standing around and boom it crashed with this error log http://pastebin.com/y2sUmMF7
#479 [10:45] <CubeTheThird> pacchu_, you have a crash report?
#480 [10:45] <CubeTheThird> ??> Tobi mods
#481 [10:45] <Absol> Tobi: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#482 [10:45] <Absol> Tobi: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#483 [10:45] <Tobi> Sorry I didnt know that!
#484 [10:46] <CubeTheThird> no worries
#485 [10:46] <pacchu_> http://paste.ubuntu.com/16606285/
#486 [10:48] <CubeTheThird> pacchu_, ok. In the game's video settings, turn on VBOs
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#490 [10:49] <pacchu_> wow that was easy! thank you so much!
#491 [10:50] <pacchu_> it works great now :)
#492 [10:50] <CubeTheThird> awesome!
#493 [10:50] <MiguelRosado> My game keeps crashing
#494 [10:51] <MiguelRosado> i open my game and it just closes and gives me a list of processes
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#497 [10:54] <CubeTheThird> MiguelRosado, copy all the text onto http://paste.ubuntu.com and give the URL here.
#498 [10:56] <MiguelRosado> http://paste.ubuntu.com/16606760/
#499 [10:56] <MiguelRosado> there you go
#500 [10:57] <CubeTheThird> MiguelRosado, in the game's video settings, turn on VBOs
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#505 [11:00] <MiguelRosado> thanks that worked
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#518 [11:23] <Kiyumie> I went to open minecraft, but it didn't open it said there was a problem so at the bottom it told me ways to fix it, I had to copy a whole text and do other things like copy the URL for Ubuntu Pastebin but I'm not sure what to do now! So it took me here
#519 [11:26] <Tigerish> Kiyumie: Are you running Ubuntu? What is the Minecraft you're running, a .sh? Or wining it as a .jar?
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#521 [11:27] <Tigerish> Kiyumie, Please also paste the error here
#522 [11:28] <CubeTheThird> Kiyumie, give the URL to your paste here
#523 [11:28] <Kiyumie> http://paste.ubuntu.com/16607989/
#524 [11:28] <CubeTheThird> Kiyumie, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#525 [11:29] <Kiyumie> Is it because of windows 10..?
#526 [11:29] <CubeTheThird> Kiyumie, windows 10 does not support your graphics card
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#528 [11:30] <Tigerish> Hai Urielsalis!
#529 [11:30] <Kiyumie> So I would have to get windows 7 again?
#530 [11:31] <CubeTheThird> Kiyumie, how long ago did you upgrade to windows 10?
#531 [11:31] <Kiyumie> Just two days ago
#532 [11:32] <CubeTheThird> ??> Kiyumie win/downgrade
#533 [11:32] <Absol> Kiyumie: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#534 [11:32] <Kiyumie> Ok! Thank you so much
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#536 [11:34] <sophie1234567895> ok
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#538 [11:35] <sophie1234567895> can you triy to helpe me on the laptop ples
#539 [11:35] <Tigerish> Paste your error or explain your problem sophie1234567895
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#542 [11:37] <Rik01> Hello, i need help for a crash on minecraft.
#543 [11:37] <Gnew2007> please help. bugs with windows 10. was told to paste this link here for help. can anyone assist? http://paste.ubuntu.com/16608794/
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#546 [11:39] <CubeTheThird> Rik01, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#547 [11:39] <CubeTheThird> Gnew2007, one moment
#548 [11:39] <Rik01> Ok cube
#549 [11:40] <CubeTheThird> Gnew2007, download and install https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?v=t
#550 [11:41] * TalhaSaygilier [TalhaSaygilier@notlogged] has joined #minecrafthelp
#551 [11:41] <Rik01> http://paste.ubuntu.com/16609062/ CubeTheThird
#552 [11:41] <CubeTheThird> ??> Rik01 launcher/log
#553 [11:41] <Absol> Rik01: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#554 [11:42] <Absol> Rik01: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#555 [11:42] <Tigerish> Rik01 It usually indicates a problem with your graphics card (Pixel Shading, I think.,.) Update your drivers to the latest, that should fix it..
#556 [11:42] <Ike> I have a problem with video drivers. I updated to Windows 10 then loaded the drivers for the intel 945 chip set and still come back with an error. Mindcraft worked fine when I was using Windows 7.
#557 [11:43] <CubeTheThird> Ike, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
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#559 [11:43] * Gnew2007 [Gnew2007@notlogged] has quit. (Ping timeout: 195 seconds)
#560 [11:43] <Rik01> ok,
#561 [11:43] <Ike> Ok I'll try to downgrade to 7 again. Thanks
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#563 [11:44] <Rik01> http://paste.ubuntu.com/16609225/ This? I'm sorry, but i'm italian.
#564 [11:44] * kekemapa [kekemapa@notlogged] has joined #minecrafthelp
#565 [11:45] <CubeTheThird> Rik01, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#566 [11:46] <Rik01> ah, ok. Thanks for help
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#569 [11:46] <kekemapa> .bas,.bat,.chm,.cmd,.com,.cpl,.crt,.exe,.hlp,.hta,.inf,.ins,.js,.jse,.lnk,.msc,.msi,.msp,.mst,.pcd,.pif,.reg,.scr,.sct,.shs,.url,.vb,.vbe,.vbs,.wsc,.wsf,.wsh,
#570 [11:46] * TalhaSaygilier [TalhaSaygilier@notlogged] has quit. (Quit: Web client closed)
#571 [11:46] <kekemapa> i need help my mine craft crashed
#572 [11:46] * mio [mio@notlogged] has quit. (Ping timeout: 195 seconds)
#573 [11:47] <kekemapa> and ive done everything they tell me to do but it dosent help!
#574 [11:47] <Tigerish> kekemapa: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#575 [11:47] <kekemapa> http://paste.ubuntu.com/16609224/
#576 [11:48] * kanon2001 [kanon2001@notlogged] has joined #minecrafthelp
#577 [11:48] <kekemapa> so what do i do??
#578 [11:49] <CubeTheThird> kekemapa, download and install https://downloadcenter.intel.com/download/25188/Intel-Graphics-Driver-for-Windows-10-15-33-
#579 [11:49] <kekemapa> theres two whitch one should i do??
#580 [11:50] * kanon2001 [kanon2001@notlogged] has joined #minecrafthelp
#581 [11:51] <CubeTheThird> kekemapa, the first one
#582 [11:51] <kekemapa> ok
#583 [11:51] <kekemapa> ok so when that done wht should i do??
#584 [11:51] <kekemapa> ok its done
#585 [11:51] <kekemapa> do i run??
#586 [11:52] <Tigerish> yes
#587 [11:52] <kekemapa> ok
#588 [11:52] <kekemapa> its extracting files
#589 [11:52] <kanon2001> ------------------ System Information ------------------ Time of this report: 5/22/2016, 18:42:53 Machine name: PB-PC Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150722-0600) Language: Norwegian (Bokmål) (Regional Setting: Norwegian (Bokmål)) System Manufacturer: Packard Bell System Model: EasyNote TE11HC BIOS: InsydeH2O Version 03.71.48V1.07
#590 [11:52] <kanon2001> what to do?
#591 [11:52] <CubeTheThird> kanon2001, paste it onto http://paste.ubuntu.com and give the URL here.
#592 [11:53] <kekemapa> it says its not valid for my coumputer
#593 [11:53] <kanon2001> http://paste.ubuntu.com/16609373/'
#594 [11:53] <kanon2001> here i give you what to do
#595 [11:54] <CubeTheThird> kanon2001, one moment
#596 [11:54] <CubeTheThird> kekemapa, hmm ok I'll find a different one
#597 [11:55] <kekemapa> when will i be able to play mc
#598 [11:55] <kanon2001> so what do i do?
#599 [11:55] <CubeTheThird> kekemapa, ok try installing this one: http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_4242_W10x64_A.zip?acerid=635736719261110039&Step1=DESKTOP&Step2=ASPIRE&Step3=ASPIRE%20XC-603G&OS=ALL&LC=en&BC=ACER&SC=PA_6
#600 [11:55] <CubeTheThird> kanon2001, hold on
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#602 [11:56] <kekemapa> now what i down loded and opend
#603 [11:56] <CubeTheThird> kanon2001, download and install https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit?product=81502
#604 [11:56] <CubeTheThird> kekemapa, inside it, run the setup.exe
#605 [11:56] * iLovePenguinz [iLovePenguinz@notlogged] has joined #minecrafthelp
#606 [11:56] <kekemapa> how??
#607 [11:57] <kekemapa> it says setup.if
#608 [11:57] <kekemapa> 2
#609 [11:57] <kekemapa> ????
#610 [11:57] <CubeTheThird> kekemapa, is there just setup?
#611 [11:57] <kekemapa> ya
#612 [11:58] <kekemapa> do i open that??
#613 [11:58] <CubeTheThird> kekemapa, yes open that
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#615 [11:58] <kekemapa> ok
#616 [11:59] * stevef [stevef@notlogged] has quit. (Client Quit)
#617 [11:59] <kekemapa> it says windoes can compleat the extraction :9
#618 [11:59] * CrystalMare is now known as Crystal|AFK
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#620 [11:59] <kekemapa> whate im doing it>>>
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#622 [12:00] <kekemapa> ok its in stalling
#623 [12:02] <kekemapa> ok so when that done wht should i do??
#624 [12:02] * efesos [efesos@notlogged] has quit. (Quit: Web client closed)
#625 [12:02] <Tigerish> Run Minecraft kekemapa
#626 [12:02] * DaMaxis [DaMaxis@notlogged] has joined #minecrafthelp
#627 [12:03] <CubeTheThird> kekemapa, you may need to reboot your computer first
#628 [12:05] * kekemapa [kekemapa@notlogged] has quit. (Ping timeout: 195 seconds)
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#637 [12:10] <kekemapa> ok its done and i restarted my coumputer now what??
#638 [12:11] <kekemapa> so what do i do now??
#639 [12:11] <kanon2001> now its done what to do, they said restart now or later
#640 [12:11] <kekemapa> now
#641 [12:11] <CubeTheThird> kekemapa, try playing now
#642 [12:11] <tyteen4a03> kanon2001: restart now, yes
#643 [12:11] <CubeTheThird> kanon2001, restart now
#644 [12:12] * CakeMC [CakeMC@notlogged] has joined #minecrafthelp
#645 [12:12] <kekemapa> ya thats what i did
#646 [12:12] <kanon2001> what to do after restart
#647 [12:12] <CakeMC> Hello my account isnt loggin in and idk what to do. i also dont have access to the email no longer
#648 [12:12] <kekemapa> omg thanks for helping!!!
#649 [12:13] <kekemapa> thank you!!! so much u saved my mc !!!
#650 [12:13] <kanon2001> hey???what to do after restart
#651 [12:13] * Guest12208 [Guest12208@notlogged] has quit. (Client Quit)
#652 [12:13] <kekemapa> start up mc
#653 [12:13] <kanon2001> so
#654 [12:13] * Pangea [Pangea@notlogged] has joined #minecrafthelp
#655 [12:13] * kekemapa [kekemapa@notlogged] has quit. (Client Quit)
#656 [12:14] <kanon2001> after that its done?
#657 [12:14] <CakeMC> Hello?
#658 [12:15] * Lucka_Zel [Lucka_Zel@notlogged] has joined #minecrafthelp
#659 [12:16] <CakeMC> My minecraft account isnt login in anyone going to help me?
#660 [12:16] <CakeMC> My minecraft account isnt login in anyone going to help me?
#661 [12:16] * Lucka_Zel [Lucka_Zel@notlogged] has left #minecrafthelp
#662 [12:17] <CakeMC> Hello!
#663 [12:17] * Pangea [Pangea@notlogged] has quit. (Ping timeout: 186 seconds)
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#667 [12:21] <CakeMC> Hello anyone staff here
#668 [12:23] <CubeTheThird> CakeMC, what happens when you try logging in?
#669 [12:23] <Scott_> im having a problem with minecraft, when i press play it crashes and says "lack of updated graphic drivers" please someone help
#670 [12:23] * kirby|gone is now known as mrkirby153
#671 [12:24] <CubeTheThird> Scott_, do you have a dxdiag report?
#672 [12:24] <Scott_> yes i do
#673 [12:24] <CubeTheThird> Scott_, give a URL to it here
#674 [12:24] * jacam [jacam@notlogged] has joined #minecrafthelp
#675 [12:25] <Scott_> just paste it into chat cubethethird?
#676 [12:25] <CubeTheThird> Scott_, that's right
#677 [12:26] <Scott_> http://paste.ubuntu.com/16610982/
#678 [12:26] <Scott_> there you go
#679 [12:26] <jacam> http://paste.ubuntu.com/16610608/
#680 [12:26] <CubeTheThird> Scott_, one moment
#681 [12:26] <Scott_> alright
#682 [12:26] <CubeTheThird> jacam, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#683 [12:26] <jacam> Alright, thank you.
#684 [12:27] <CubeTheThird> Scott_, try download and install radeon software: http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064
#685 [12:27] <Scott_> alright ill be back on here soon, thankyou
#686 [12:27] * CakeMC_ [CakeMC_@notlogged] has joined #minecrafthelp
#687 [12:28] <CakeMC_> Hello im trying to move my email to other account and its saying no loading my questions eroor
#688 [12:28] <CakeMC_> error
#689 [12:29] <CakeMC_> @absol @aubot
#690 [12:29] <CakeMC_> Help me please
#691 [12:29] <Scott_> after i download it what should i do, cubethethird
#692 [12:29] <CubeTheThird> CakeMC_, there's an error opening the security questions? is that it?
#693 [12:29] <CubeTheThird> Scott_, install it
#694 [12:29] <Scott_> okay
#695 [12:29] <CakeMC_> Its showing an error when i want to move my email to the account
#696 [12:30] <CubeTheThird> CakeMC_, what's the error message?
#697 [12:30] <CakeMC_> An error occurred. Could not load security challenge
#698 [12:30] <CakeMC_> Can you just let me try my password again
#699 [12:30] <CubeTheThird> sure?
#700 [12:30] <CakeMC_> Its not working
#701 [12:31] <CubeTheThird> CakeMC_, you'll have to contact Mojang about it then
#702 [12:31] <CubeTheThird> ??> CakeMC_ mojang/email
#703 [12:31] <Absol> CakeMC_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#704 [12:31] <Absol> CakeMC_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#705 [12:31] <CakeMC_> The email is 80932dc1@opayq.com but i dont have access to the account
#706 [12:32] <CakeMC_> I know the ign
#707 [12:32] <CakeMC_> optifine cape
#708 [12:32] <CakeMC_> skin\
#709 [12:32] <CubeTheThird> CakeMC_, do what Absol said to contact Mojang
#710 [12:32] <CakeMC_> i even have proof i played with the account
#711 [12:32] <CakeMC_> Cube can you just give me other chance to try my password since i i believe i tried to many times
#712 [12:33] <CubeTheThird> CakeMC_, if your logins are being throttled because of too many failed attempts, you'll have to wait 3 hours without trying to login to reset it
#713 [12:33] <CakeMC_> Can you somehow make that bypass
#714 [12:34] <CakeMC_> Can you change my email for me since i dont do the challage of the questions
#715 [12:35] <CubeTheThird> CakeMC_, throttling is applied to your network, so you could try using a VPN or proxy as a bypass
#716 [12:35] <CubeTheThird> CakeMC_, however we can't do anything to your account here. We don't work for Mojang; this chatroom is run by community volunteers
#717 [12:35] <CakeMC> So using a VPN ill be able to bypass the cooldown of basically login into my account
#718 [12:36] <CubeTheThird> it may yes
#719 [12:37] <CakeMC> Trying right now
#720 [12:37] * jacam [jacam@notlogged] has quit. (Quit: Web client closed)
#721 [12:37] <Scott_> CubeTheThird, okay im installing thr program now
#722 [12:39] <CakeMC_> OMFG THANKS YOU
#723 [12:39] <CakeMC_> I LOVE YOU
#724 [12:39] <CakeMC_> GOD BLESS YOU
#725 [12:39] <CakeMC_> I HOPE YOU FIND A LADIES WITH BIG ASS
#726 [12:39] <CakeMC_> GGG
#727 [12:39] <CakeMC_> BY NOW!
#728 [12:39] <CubeTheThird> glad that worked
#729 [12:39] <Scott_> cubethethird i have a question again
#730 [12:39] <CubeTheThird> Scott_, just ask
#731 [12:39] * CakeMC [CakeMC@notlogged] has quit. (Quit: Web client closed)
#732 [12:40] <Scott_> im at the window of AMD installer do i just press the instal button/
#733 [12:40] <Scott_> ?
#734 [12:40] <CubeTheThird> Scott_, yes that's right
#735 [12:41] * Pangea [Pangea@notlogged] has joined #minecrafthelp
#736 [12:41] <Scott_> but above the instal button it has AMD programs to instal what should i select?
#737 [12:41] <CubeTheThird> Scott_, wait did you choose custom or express?
#738 [12:42] <Scott_> on what??
#739 [12:42] <urielsalis> Scott_, on the installer
#740 [12:42] <Scott_> nothing it just installed
#741 [12:42] <Scott_> then brought me to a AMD screen with selections and the final instal button
#742 [12:44] <CubeTheThird> Scott_, what selections is it giving you?
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#745 [12:46] <Scott_> HDMI audio driver, AMD PSP driver, AMD accelerated video transcoding, AMD start now technology ACPI driver, AMD catalyst crontol center, AMD gaming evovled app. ALL these selections have a check box near them
#746 [12:46] * Tigerish [Tigerish@notlogged] has quit. (Ping timeout: 195 seconds)
#747 [12:46] <CubeTheThird> Scott_, ya check them all, except for maybe the gaming evolved app (if you don't want it)
#748 [12:46] <Scott_> what does it do?
#749 [12:46] * Conord00 [Conord00@notlogged] has joined #minecrafthelp
#750 [12:47] <Conord00> Hello? Anyone want to help me?
#751 [12:47] <CubeTheThird> Conord00, with what?
#752 [12:47] <CubeTheThird> Scott_, it's an extra program that's supposed to add features to gaming. I've never used it, but you can find more info about it on the AMD website
#753 [12:48] <Scott_> okay ill just not check that one
#754 [12:48] <Scott_> tso after i check them just press instal
#755 [12:48] <Scott_> ?
#756 [12:48] <CubeTheThird> Scott_, that's right
#757 [12:48] <Conord00> Ok so basically my brother's account isn't working anymore, he quit mc a long time ago and now he's back. WHen he tries to log in it is a demo user
#758 [12:48] <Scott_> okay
#759 [12:49] <Conord00> What do I do
#760 [12:49] <CubeTheThird> Conord00, what's his minecraft username?
#761 [12:49] <Conord00> Conord
#762 [12:49] <Conord00> That is his user name
#763 [12:49] <CubeTheThird> Conord00, login to account.mojang.com/me
#764 [12:50] <Conord00> ok give me a minute
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#766 [12:50] <Scott_> okay its done installing what do i do now??
#767 [12:51] <Conord00> ok now what do I do cube
#768 [12:51] <CubeTheThird> Scott_, try the game again. You may need to reboot your computer first
#769 [12:51] <CubeTheThird> Conord00, do you see the minecraft username on that page?
#770 [12:52] * Pangea [Pangea@notlogged] has joined #minecrafthelp
#771 [12:52] * kek [kek@notlogged] has joined #minecrafthelp
#772 [12:52] <kek> conor dwarf
#773 [12:52] <Conord00> cube i logged in what do I do now
#774 [12:52] <CubeTheThird> Conord00, again, do you see the minecraft username on that page?
#775 [12:52] <Scott_> it crashed again saying the same graphic drivers error :(
#776 [12:53] <CubeTheThird> Scott_, ok reboot your computer and try again
#777 [12:53] * TeunSkilz [TeunSkilz@notlogged] has joined #minecrafthelp
#778 [12:53] <Scott_> okay
#779 [12:53] <Conord00> All i see is a page with different tabs like my account
#780 [12:53] <Conord00> no username on it
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#782 [12:53] * TeunSkilz [TeunSkilz@notlogged] has quit. (Client Quit)
#783 [12:53] <CubeTheThird> Conord00, then you (he) is logging in with the wrong email
#784 [12:53] <Conord00> wat
#785 [12:53] <Conord00> This is my brother
#786 [12:53] <Conord00> email
#787 [12:53] <Conord00> Im using it to login
#788 [12:54] <CubeTheThird> Conord00, if you don't see the username on that page, the account is under a different email
#789 [12:55] <Conord00> Then why if i log on mc it works but im a demo user
#790 [12:55] <CubeTheThird> Conord00, it gives you demo if you don't have a minecraft account on it
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#792 [12:56] * junior [junior@notlogged] has joined #minecrafthelp
#793 [12:56] <junior> hello
#794 [12:56] <Conord00> wtf tho, my brother bought mc a long time ago tho
#795 [12:57] <CubeTheThird> hello junior
#796 [12:57] <CubeTheThird> Conord00, well the account is on a different email. If your brother can't figure out which one, he'll have to contact Mojang to recover it
#797 [12:58] <junior> alright so I have a problem with my account and I was hoping you could help me
#798 [12:58] <CubeTheThird> junior, what problem?
#799 [12:59] <junior> I haven't been able to log into my account "None" (first the name was junior0504) lately, and mojang isn't helping, so I thought maybe someone here could help me
#800 [12:59] <junior> I have the old email and everything
#801 [12:59] <CubeTheThird> junior, you already contact Mojang about this?
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#803 [13:00] <junior> yes, but they didn't help me
#804 [13:00] <Scott_> hey
#805 [13:00] <CubeTheThird> junior, why couldn't they help you?
#806 [13:00] <CubeTheThird> welcome back Scott_
#807 [13:01] <junior> they were asking where I was when I bought the account, but I don't remember because it was so long ago and we move a lot due to my dad's work and we're often on trips
#808 [13:02] <Scott_> cubethethird it didnt work its still crashing with the same error
#809 [13:02] <CubeTheThird> junior, do you have the transaction ID/gift code for your account purchase?
#810 [13:02] <CubeTheThird> Scott_, can you make a new dxdiag report?
#811 [13:02] <Scott_> yes be right back with that
#812 [13:03] <CubeTheThird> junior, if you do have it DO NOT give it here
#813 [13:03] <junior> no I don't have the transaction Id anymore
#814 [13:03] <CubeTheThird> junior, what method of payment did you use for the account?
#815 [13:03] <junior> i no longer have my old email
#816 [13:04] <junior> creditcard
#817 [13:04] <CubeTheThird> junior, and you don't even know approximately when the purchase was made? not even the year?
#818 [13:05] <junior> pretty sure 2012
#819 [13:05] <CubeTheThird> ??> junior account/trans-id/skrill
#820 [13:05] <Absol> junior: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#821 [13:05] <Absol> junior: If you need to recover your transaction ID from this service, contact Skrill here: https://www.skrill.com/en/siteinformation/contact-us/
#822 [13:05] <CubeTheThird> junior, contact skrill to retrieve the ID, then contact Mojang with it
#823 [13:05] * DarkZNimuski [DarkZNimuski@notlogged] has joined #minecrafthelp
#824 [13:05] <junior> okay
#825 [13:05] <DarkZNimuski> http://paste.ubuntu.com/16613105/
#826 [13:06] <DarkZNimuski> someone help me?
#827 [13:06] <junior> what kind of information do I have to tell skrill
#828 [13:06] <DarkZNimuski> can play minecraft in w10
#829 [13:06] <CubeTheThird> DarkZNimuski, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#830 [13:06] <DarkZNimuski> ok, thank you
#831 [13:06] <CubeTheThird> junior, tell them you are trying to recover the transaction ID from your minecraft account purchase. Try to be as specific as you can about when you bought it
#832 [13:06] * DarkZNimuski [DarkZNimuski@notlogged] has quit. (Client Quit)
#833 [13:06] <CubeTheThird> junior, they will likely ask for more details about the purchase, such as the credit card used and/or name of the person who bought it
#834 [13:07] <junior> okay thanks
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#836 [13:07] <Anthony> Hi
#837 [13:07] <Conord00> Cube my brother bought his mc in a shop, how do i show proof of me buying it
#838 [13:07] <Anthony> Could someone please help me
#839 [13:07] <CubeTheThird> Conord00, what do you mean by "in a shop"? Like a gift card?
#840 [13:07] <CubeTheThird> Anthony, with what?
#841 [13:07] <Conord00> yes
#842 [13:07] <CubeTheThird> Conord00, the proof is the gift card number
#843 [13:08] <Anthony> Everytime i try to enter a server i get a error saying: Failed to connect to the server, Username contains invalid characters
#844 [13:08] <CubeTheThird> Anthony, have you purchased minecraft?
#845 [13:08] <Anthony> Yes
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#847 [13:08] <Conord00> wow, i bought a long time ago, like years, that gift vard is defo gone
#848 [13:08] <CubeTheThird> Anthony, what is your minecraft username?
#849 [13:08] <Anthony> AnthonyDaBest
#850 [13:08] <CubeTheThird> ??> Anthony launcher/log
#851 [13:08] <Absol> Anthony: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#852 [13:08] <Absol> Anthony: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#853 [13:08] * Nick is now known as Guest33210
#854 [13:09] <Conord00> So Cube I cant get my brothers account back den?
#855 [13:09] <CubeTheThird> Conord00, without the card number, probably not
#856 [13:09] <Scott_> cubethethird i have the link to the new report
#857 [13:09] <Conord00> omg
#858 [13:09] <CubeTheThird> Scott_, give it here
#859 [13:09] <Scott_> http://paste.ubuntu.com/16613317/
#860 [13:09] <Scott_> there you go
#861 [13:09] <Conord00> hes goin to be so annoyed
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#863 [13:10] <CubeTheThird> Conord00, well ask him if he can find the card. All I can recommend though, unless he has different emails
#864 [13:10] <CubeTheThird> Scott_, hmm doesn't look like the driver installed. YOu checked all the boxes except for the AMD gaming thing right?
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#866 [13:11] <Scott_> yes and i didnt check the box witht he package selection i think
#867 [13:11] <CubeTheThird> Scott_, hmm Could you try installing it again, and just check all the boxes? (you can always removed the gaming thing later)
#868 [13:11] <Conord00> :(
#869 [13:11] <Scott_> okay ill do thay
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#873 [13:17] <Scott_> okay im reinstalling the program again
#874 [13:18] <Scott_> cube should this actually work?
#875 [13:18] <CubeTheThird> Scott_, hopefully. If not we'll try other things
#876 [13:19] <Scott_> okay
#877 [13:19] <Scott_> okay it finsihed reinstalling with everything checked off
#878 [13:20] <CubeTheThird> Scott_, by "checked off" you mean all the boxes were checked right?
#879 [13:20] <Scott_> should i try running mc again?
#880 [13:20] <CubeTheThird> Scott_, yes do that
#881 [13:20] <Scott_> yes
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#884 [13:22] <Scott_> okay i got an alert i didnt t said that all AMD drivers and program have sccessfully installed :)
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#887 [13:23] <Scott_> YASSSS THANKYOU! <3
#888 [13:23] <Scott_> my game has life again!!!
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#891 [13:23] <CubeTheThird> Scott_, awesome!
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#894 [13:27] <bdj> i need help
#895 [13:27] <CubeTheThird> ??> bdj ask
#896 [13:27] <Absol> bdj: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#897 [13:27] <Absol> bdj: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
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#904 [13:36] <tifany> que le pasa no da
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#909 [13:38] <GuyThatNeedsHelp> Every time i open minecraft it crashes and tells me to update driver. So i did but it said driver already updated. Then i went back to minecraft and it still wasnt working. How do i fix that
#910 [13:38] <CubeTheThird> GuyThatNeedsHelp, do you have a dxdiag report?
#911 [13:38] * sdsss [sdsss@notlogged] has joined #minecrafthelp
#912 [13:38] <sdsss> dxdfgh
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#915 [13:39] <GuyThatNeedsHelp> ?
#916 [13:39] <Mel> Hi I dont know what my email is for my account.
#917 [13:39] <CubeTheThird> ??> GuyThatNeedsHelp win/dxdiag
#918 [13:39] <Absol> GuyThatNeedsHelp: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#919 [13:39] <CubeTheThird> Mel, you will have to contact Mojang about that
#920 [13:39] <CubeTheThird> ??> Mel mojang/email
#921 [13:40] <Absol> Mel: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#922 [13:40] <Absol> Mel: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#923 [13:40] <Mel> Okay thank you.
#924 [13:40] <GuyThatNeedsHelp> yes
#925 [13:40] <Mel> that helped me alot thanks
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#928 [13:41] <GuyThatNeedsHelp> I do have a dxdiag
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#930 [13:41] <CubeTheThird> GuyThatNeedsHelp, give a URL to it here
#931 [13:41] <SGT_C123> do you guys help fix mods?
#932 [13:41] <CubeTheThird> SGT_C123, we do not
#933 [13:41] <SGT_C123> ok
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#935 [13:44] <GuyThatNeedsHelp> I pressed the windows key+R and typed Dxdiag how do i show it to u
#936 [13:45] <CubeTheThird> GuyThatNeedsHelp, follow all the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#937 [13:45] <GuyThatNeedsHelp> ok
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#939 [13:47] <Conord00> is there a way for me to check what my old email address was
#940 [13:47] <Conord00> for my brothers mc acc
#941 [13:48] <GuyThatNeedsHelp> Here CubeTheThird, http://paste.ubuntu.com/16614941/
#942 [13:48] <CubeTheThird> Conord00, the only way to do that is contacting Mojang
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#944 [13:48] <CubeTheThird> GuyThatNeedsHelp, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#945 [13:48] * illuminatiMucha [illuminatiMucha@notlogged] has quit. (Client Quit)
#946 [13:48] <GuyThatNeedsHelp> ok
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#948 [13:48] <Conord00> by email cube?
#949 [13:49] <CubeTheThird> ??> Conord00 mojang/email
#950 [13:49] <Absol> Conord00: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#951 [13:49] <Absol> Conord00: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#961 [14:02] <csgaming14> what do i do when my minecraft keeps crashing and saying that i need to update my graphics when my graphics are all up to date?
#962 [14:02] <csgaming14> what do i do when my minecraft keeps crashing and saying that i need to update my graphics when my graphics are all up to date?
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#970 [14:09] <demondeworf33> so basically i went to log in nothing happened then i found out my account name had been changed and ye
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#977 [14:19] <DarkQuark> Greetings Everyone. I am no longer seeing my skin or others, is there an issue going on or is it me?
#978 [14:21] * manfred122 [manfred122@notlogged] has joined #minecrafthelp
#979 [14:21] <manfred122> please help
#980 [14:21] <manfred122> hi?
#981 [14:21] <manfred122> hi
#982 [14:21] <manfred122> please help me
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#988 [14:33] <CubeTheThird> DarkQuark, are you using any mods such as Optifine?
#989 [14:36] <DarkQuark> CubeTheThird, Its the same whether I use mods or not. Server game, Local game, call the same. I do not see my skin or most anyone elses although I do see a few. This is on PC- Win10. This seems to have happened with the last update
#990 [14:37] <CubeTheThird> DarkQuark, ok let's try getting some logs
#991 [14:37] <CubeTheThird> ??> DarkQuark launcher/game-output
#992 [14:37] <Absol> DarkQuark: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#993 [14:37] <Absol> DarkQuark: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#995 [14:39] <DarkQuark> Absol, working on that now... Thank you
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#1003 [14:43] <DarkQuark> Absol, http://paste.ubuntu.com/16617025/
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#1006 [14:44] <CubeTheThird> DarkQuark, Absol is a robot. One moment
#1007 [14:46] <CubeTheThird> DarkQuark, hmm seeing a lot of connection issues. Let's try first doing a clean install of the game
#1008 [14:46] <CubeTheThird> ??> DarkQuark win/reinst
#1009 [14:46] <Absol> DarkQuark: You may need to reinstall the locally installed files that Minecraft puts into place.
#1010 [14:46] <Absol> DarkQuark: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#1013 [14:47] <DarkQuark> CubeTheThird, well before I do that. Is it possible I am blocking this at my network edge/gateway? I have some security in place.
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#1015 [14:48] <CubeTheThird> DarkQuark, it's difficult to say. All I see are connection reset messages, which could be caused by any number of things
#1016 [14:48] <CubeTheThird> DarkQuark, it's difficult to say. All I see are connection reset messages, which could be caused by any number of things
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#1021 [14:49] <DarkQuark> CubeTheThird, part of the puzzle I left out is this is happening on 2 different PCs. The hitch is I have unblocked everything and tried that and did not have any success. So I am very puzzled at this point. Let me try the reinstall you have suggested and see.
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#1023 [14:49] <CubeTheThird> DarkQuark, I assume both of these are connected to the same network/
#1024 [14:49] <CubeTheThird> ?
#1025 [14:49] * banam [banam@notlogged] has joined #minecrafthelp
#1026 [14:50] <DarkQuark> CubeTheThird, that is correct
#1027 [14:50] <CubeTheThird> DarkQuark, are they both using the same security software?
#1028 [14:50] * beezee03 [beezee03@notlogged] has quit. (Quit: Web client closed)
#1029 [14:50] <DarkQuark> CubeTheThird, its security at the edge/gateway so they would indeed be both affected
#1030 [14:51] <CubeTheThird> DarkQuark, what security software are you using?
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#1032 [14:51] <banam> Running Minecraft on Windows 10. Someone in the family changed skin to a PNG file that was downloaded separately. Now, the Mojang white screen comes up for a few seconds and then the entire program shuts down. Can anyone help?
#1033 [14:51] * pedro [pedro@notlogged] has joined #minecrafthelp
#1034 [14:51] <CubeTheThird> banam, do you get a crash report?
#1035 [14:52] * pedro [pedro@notlogged] has quit. (Client Quit)
#1036 [14:52] <DarkQuark> CubeTheThird, its a firewall with filtering/blocking ability.
#1037 [14:52] <banam> Not that I know of, it just shut down without any report
#1038 [14:52] <dfwfnf> computer upgraded to windows 10 yesterday. It says our drivers are out of date
#1039 [14:52] <CubeTheThird> dfwfnf, do you have a dxdiag report?
#1040 [14:52] <CubeTheThird> banam, does it bring you back to the game launcher?
#1041 [14:52] <dfwfnf> http://paste.ubuntu.com/16617202/
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#1043 [14:53] <Jtr_alpha> hi
#1044 [14:53] * connybjors [connybjors@notlogged] has quit. (Ping timeout: 195 seconds)
#1045 [14:53] <Jtr_alpha> can i have some help
#1046 [14:53] <CubeTheThird> Jtr_alpha, what's the problem?
#1047 [14:53] <banam> It doesn't go back to the game launcher, just completely shuts down.
#1048 [14:53] <CubeTheThird> ??> banam launcher/open
#1049 [14:53] <Absol> banam: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#1050 [14:54] <Jtr_alpha> every time i join the prime mc server i get this wierd error message
#1051 [14:54] <Jtr_alpha> ill type it in for u
#1052 [14:55] * Duck [Duck@notlogged] has joined #minecrafthelp
#1053 [14:55] <Duck> hello
#1054 [14:55] <Duck> anyone there
#1055 [14:55] <CubeTheThird> hello Duck
#1056 [14:55] * aisha9445 [aisha9445@notlogged] has joined #minecrafthelp
#1057 [14:55] <Duck> hi
#1058 [14:55] <Duck> im not getting email for pass reset
#1059 [14:55] <Duck> i have reset it once and pass not working
#1060 [14:56] <Duck> plz help
#1061 [14:56] <CubeTheThird> Duck, you will have to contact Mojang about this
#1062 [14:56] <CubeTheThird> ??> Duck mojang/email
#1063 [14:56] <Absol> Duck: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1064 [14:56] <Absol> Duck: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1065 [14:56] <Duck> ok
#1066 [14:56] <banam> CubeTheThird, it won't even stay open long enough for me to get to Edit Profile
#1067 [14:57] <CubeTheThird> banam, oh so the launcher doesn't open then
#1068 [14:57] * osuka_ [osuka_@notlogged] has quit. (Quit: ...and the computer's sleeping again. Could someone wake it up for me?)
#1069 [14:57] <Jtr_alpha> Internal Exeption:io.netty.handler.codec.DecoderExeption:com.google.gson.JsonSyntaxExeption:Use JsonReader.SetLenient(true) to accept malformed JSON at line 1 column 2
#1070 [14:57] <Jtr_alpha> thats the erroe message i get
#1071 [14:57] <CubeTheThird> Jtr_alpha, that would be an issue on the server's end. You will have to contact a server admin or owner about the issue
#1072 [14:57] <aisha9445> i have a minecraft account on PC. i want to use the xbox beta one for my new computer. i tried the redeem code and it says it has already been redemed....what do i do now?
#1073 [14:58] <DarkQuark> CubeTheThird, I solved my issue. Minecraft kicks off snort rule 1:31093. Not sure why but that is somewhat disconcerting. I whitelisted that rule and I see skins now
#1074 [14:58] <CubeTheThird> aisha9445, logout and back in on the windows store
#1075 [14:58] <Jtr_alpha> thanks CubeTheThird
#1076 [14:58] <CubeTheThird> DarkQuark, ah good glad you were able to resolve that
#1077 [14:58] <banam> Yes, it completely closes.
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#1079 [14:59] <CubeTheThird> banam, let's try using a different launcher
#1080 [14:59] <DarkQuark> CubeTheThird, just for info purposes that is a java explot rule
#1081 [14:59] <CubeTheThird> ??< banam dl/win/alternate
#1082 [14:59] <dfwfnf> http://paste.ubuntu.com/16617202/
#1083 [14:59] <CubeTheThird> ??> banam dl/win/alternate
#1084 [14:59] <Absol> banam: Go to http://www.minecraft.net/download -- click on "Show all platforms", under the Minecraft for Windows (alternative) heading, download the minecraft.exe from there instead.
#1085 [14:59] <CubeTheThird> dfwfnf, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1086 [15:00] <dfwfnf> Thank you. How do I downgrade back to Windows 7?
#1087 [15:00] <DarkQuark> CubeTheThird, thanks for your assistance
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#1089 [15:00] <CubeTheThird> dfwfnf, how long ago did you upgrade?
#1090 [15:01] <dfwfnf> It upgraded yesterday by itself.
#1091 [15:01] <urielsalis> dfwfnf, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1092 [15:02] * Luke555423 [Luke555423@notlogged] has joined #minecrafthelp
#1093 [15:02] <Luke555423> Hello
#1094 [15:02] <urielsalis> hi Luke555423
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#1096 [15:03] <MarkThaMoose> Hi, my Minecraft keeps crashing when I try to launch it.
#1097 [15:03] <Luke555423> i have a problem with my minecraft but its not the graphic driver like last time because im on my new pc. So i downloaded minecraft and everytime i go on a world it crashes saying something about javatime and i dont know how to fix it and i have thwe crash information on the notepad saved
#1098 [15:04] <CubeTheThird> Luke555423, copy the info onto http://paste.ubuntu.com and give the URL here.
#1099 [15:05] <urielsalis> MarkThaMoose, We need to see your crash log, which appears after a crash. First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1101 [15:06] <Luke555423> ok done i pasted the whole crash thing from the notepad
#1102 [15:06] <MarkThaMoose> Here it is: http://paste.ubuntu.com/16617750/
#1103 [15:06] <CubeTheThird> Luke555423, give the link to your paste here
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#1105 [15:06] <Luke555423> http://paste.ubuntu.com/16617748/
#1106 [15:06] <CubeTheThird> MarkThaMoose, does your issue occur without mods?
#1107 [15:06] <CubeTheThird> Luke555423, in the game's video settings, turn on VBOs
#1108 [15:06] <Luke555423> ok
#1109 [15:07] <MarkThaMoose> II do have any mods, although I am playing with Optfine for 1.9.2.
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#1111 [15:07] <CubeTheThird> MarkThaMoose, optifine is a mod. Try without any mods
#1112 [15:07] <banam> CubeTheThird It said it couldn't find dl/win/alternate
#1113 [15:08] <Luke555423> Thanks CubeTheThird!
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#1115 [15:08] <Luke555423> Bye now! Thanks for the help!
#1116 [15:08] <CubeTheThird> banam, .. what? do what Absol said after that
#1117 [15:08] <MarkThaMoose> I tried running it on my regular profile without Optifine, it still crashes.
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#1119 [15:09] <CubeTheThird> MarkThaMoose, you said you updated some drivers yes? did you reboot after updating?
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#1124 [15:11] <MarkThaMoose> Well, I selected my regular profile. When you download Optifine, it creates a separate profile you can select to use with 1.9.2. So I selected my regular account, which doesn't have Optifine after relaunching Minecraft. It still crashed.
#1125 [15:11] <CubeTheThird> MarkThaMoose, you didn't answer my question
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#1127 [15:11] <CubeTheThird> MarkThaMoose, oh.. wait I'm getting people mixed up
#1128 [15:11] <CubeTheThird> ??> MarkThaMoose win/dxdiag
#1129 [15:12] <Absol> MarkThaMoose: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1134 [15:15] <MarkThaMoose> Here it is: http://paste.ubuntu.com/16618023/
#1135 [15:16] <CubeTheThird> MarkThaMoose, one moment
#1136 [15:17] <CubeTheThird> MarkThaMoose, ok let's update your drivers. download and install https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit
#1137 [15:18] <MarkThaMoose> Sure, doing that right now. One sec.
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#1146 [15:39] <silverknight_27> My computer is saying that I need to update my graphics driver in order to play the game. How do I do so?
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#1148 [15:40] <RJ> hi
#1149 [15:41] <RJ> My windows 10 computer wil not load minecraft it will load a pop up and that will say that i need minecraft .msi
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#1152 [15:41] <Thales> go
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#1161 [15:48] <EmirhanArslan> can somebody help me with my minecraft when i click play will my game crash help plzz
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#1163 [15:48] <urielsalis> EmirhanArslan, We need to see your crash log, which appears after a crash. First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1166 [15:49] <EmirhanArslan> 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107
#1167 [15:49] <urielsalis> EmirhanArslan, Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#1168 [15:49] * silverknight_27_ [silverknight_27_@notlogged] has quit. (Client Quit)
#1169 [15:50] <EmirhanArslan> http://paste.ubuntu.com/16618885/
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#1171 [15:50] <EmirhanArslan> help me
#1172 [15:51] <EmirhanArslan> http://paste.ubuntu.com/16618885/ help me i cant opening my minecraft
#1173 [15:51] <urielsalis> EmirhanArslan, be patient
#1174 [15:51] <urielsalis> EmirhanArslan, download and install http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2032
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#1176 [15:52] <EmirhanArslan_> can you help me
#1177 [15:53] <urielsalis> EmirhanArslan_, I just told you what to do
#1178 [15:53] <urielsalis> <urielsalis> EmirhanArslan, download and install http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2032
#1179 [15:53] <EmirhanArslan_> i have postet my url
#1180 [15:54] <EmirhanArslan_> ok i will try but are you a bot
#1181 [15:54] <urielsalis> no
#1182 [15:54] <EmirhanArslan_> arh ok
#1183 [15:54] <EmirhanArslan_> but that download will that help me minecraft
#1184 [15:54] <urielsalis> yes
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#1187 [15:54] <EmirhanArslan_> ok thanks i will check that out
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#1191 [15:58] <Beeblerox> I keep getting this error and some other errors whenever I try to login to a minecraft server or realm: https://gyazo.com/e3712e0a34bc0907cd221fa16c7f7f8f
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#1196 [15:58] <EmirhanArslan> that is not working
#1197 [15:58] <Beeblerox> I would love if someone could tell me why this keeps happening and how I can solve it
#1198 [15:58] <urielsalis> EmirhanArslan, you have to install it
#1199 [15:58] <urielsalis> Beeblerox, one moment
#1200 [15:59] <Beeblerox> Thanks
#1201 [15:59] <EmirhanArslan> thanks
#1202 [15:59] <EmirhanArslan> now its workin
#1203 [15:59] <EmirhanArslan> working
#1204 [15:59] <EmirhanArslan> <3
#1205 [16:00] <urielsalis> Beeblerox, what antivirus you have?
#1206 [16:00] <Beeblerox> McAfee
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#1208 [16:00] <jjhooter> http://paste.ubuntu.com/16619202/
#1209 [16:00] <urielsalis> Beeblerox, mcafee is know to cause issues, only fix is to uninstall it with the following tool
#1210 [16:00] <urielsalis> ??> Beeblerox av/mcafee/uninstall
#1211 [16:00] <Absol> Beeblerox: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1212 [16:01] <jjhooter> my issue is in the link I provided
#1213 [16:01] <urielsalis> jjhooter, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 8.1 or use another PC or if you have a desktop PC, buy a new graphics card
#1214 [16:01] <urielsalis> jjhooter, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1215 [16:01] <Beeblerox> ty
#1216 [16:01] <jjhooter> So I literally would have to downgrade to fix it?
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#1218 [16:02] <omar> f
#1219 [16:02] <urielsalis> jjhooter, yes
#1220 [16:02] * urielsalis tips hat
#1220 [16:02] <omar> salis
#1221 [16:02] <urielsalis> omar, yes?
#1222 [16:02] <omar> i doanloaded mc finally
#1223 [16:02] <jjhooter> Can I downgrade to my previous version of java becuase that is what caused the problem
#1224 [16:02] <omar> but i cant join online servers
#1225 [16:02] <omar> like hypixel
#1226 [16:03] <omar> its saying try to restart ue game
#1227 [16:03] <omar> andi did restart it but it didnt work
#1228 [16:03] <urielsalis> ??> omar launcher/relog
#1229 [16:03] <Absol> omar: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1230 [16:04] <omar> ok i will try thx
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#1234 [16:05] <jjhooter> can I downgrade to the previous version of java to fix my problem because when I updated java I started having the driver problems?
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#1236 [16:07] <urielsalis> jjhooter, its not java
#1237 [16:07] <babajana> i had an old minecraft account with username babajana. The game was bought. can i get it back?
#1238 [16:07] <urielsalis> jjhooter, Intel has not released drivers for your graphics card as its too old
#1239 [16:07] <urielsalis> babajana, You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1240 [16:07] <urielsalis> babajana, How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1241 [16:07] <babajana> thank you
#1242 [16:08] <urielsalis> jjhooter, and Minecraft uses its own version of java so it doesnt matter if you updated it
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#1244 [16:09] <omar> when i enable premiem code and log in with my email it only lets me play demo
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#1246 [16:10] <urielsalis> omar, premiem code?
#1247 [16:11] <omar> switch user, options, premiem code or premiem something
#1248 [16:11] <babajana> im unsure on how to recover the account. I just need the account info so i can play the game. i forgot the email, but remember the password
#1249 [16:11] <urielsalis> omar, did you bought minecraft?
#1250 [16:11] <omar> yea
#1251 [16:11] <omar> its full
#1252 [16:11] <urielsalis> babajana, you will have to email them, we have no accoutn access here
#1253 [16:11] <urielsalis> omar, what is your username?
#1254 [16:11] <omar> WarriorZeus
#1255 [16:12] <babajana> what is the email adress
#1256 [16:12] <urielsalis> babajana, You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1257 [16:12] <urielsalis> babajana, How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
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#1259 [16:13] <omar> salis why username is WarriorZeus
#1260 [16:13] <ryleeamazing> It says my graphics card is outdaded and when I tried to update it said it wasn't compatible with my system
#1261 [16:13] <urielsalis> omar, and you are using the official launcher?
#1262 [16:13] <urielsalis> ryleeamazing, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1263 [16:13] <omar> ryle same problem before
#1264 [16:13] <omar> yea
#1265 [16:14] <ryleeamazing> i have my dxdiag report
#1266 [16:14] <ryleeamazing> and a url
#1267 [16:14] <urielsalis> omar, We need to see your crash log, which appears after a crash. First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1268 [16:14] <omar> version 3. something
#1269 [16:14] <urielsalis> ryleeamazing, can you give me the url?
#1270 [16:14] <ryleeamazing> http://paste.ubuntu.com/16619527/
#1271 [16:14] <urielsalis> omar, there is no version 3
#1272 [16:14] <urielsalis> ??> omar win/download
#1273 [16:14] <omar> wait i will check again
#1274 [16:14] <urielsalis> ryleeamazing, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 7 or use another PC or if you have a desktop PC, buy a new graphics card
#1275 [16:14] <urielsalis> ryleeamazing, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1276 [16:15] <ryleeamazing> thank u so much i have been trying for a while
#1277 [16:15] * Mata is now known as MattOfflineMc
#1278 [16:15] * urielsalis tips hat
#1278 [16:15] <omar> TeamExtreme Minecraft Launcher 3.5.1
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#1282 [16:15] <urielsalis> omar, thats not the official launcher...
#1283 [16:16] <omar> really?
#1284 [16:16] <ryleeamazing_> if i downgrade to windows 7 will i loose all my downloaded games/files?
#1285 [16:16] <omar> but
#1286 [16:16] <urielsalis> omar, thats actually a cracked launcher...
#1287 [16:16] <urielsalis> ryleeamazing_, is the same process as upgrading to Windows 10
#1288 [16:16] <omar> wow
#1289 [16:16] <omar> so it wont work?
#1290 [16:16] <ryleeamazing_> again, thank u so much <3
#1291 [16:17] <urielsalis> omar, remove it, run a malware scan, change your password, use the latest launcher from minecraft.net/download IN THAT ORDER
#1292 [16:17] <urielsalis> ??> omar av/malwarebytes
#1293 [16:17] <Absol> omar: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1294 [16:17] <Absol> omar: Download it here: http://www.malwarebytes.org/
#1295 [16:17] <Absol> omar: Download it here: http://www.malwarebytes.org/
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#1297 [16:17] <omar> i have it
#1298 [16:17] <urielsalis> omar, run a scan with it and delete everything it finds
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#1300 [16:17] <omar> ok
#1301 [16:18] <urielsalis> omar, and no, you cant use it
#1302 [16:18] <urielsalis> omar, who knows if they are stealing your password or doing other bad things to your pc
#1303 [16:18] * ryleeamazing [ryleeamazing@notlogged] has quit. (Ping timeout: 195 seconds)
#1304 [16:18] <ryleeamazing_> I am trying to downgrade back to Windows 7, and it says there is no backup files so I can't downgrade.
#1305 [16:19] <urielsalis> ryleeamazing_, then you will have to do a clean install, a computer shop can help you with that(if you want to avoid losing data)
#1306 [16:19] <ryleeamazing_> alright
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#1312 [16:21] <omar> absol i have it
#1313 [16:21] <omar> apsolutly the same
#1314 [16:21] <urielsalis> ??> omar bot
#1315 [16:21] <omar> but thx
#1316 [16:21] <Absol> omar: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1317 [16:21] <omar> oh
#1318 [16:22] <omar> hello bot
#1319 [16:22] <omar> jk
#1320 [16:22] <Daniel__> @Okay so I forgot my security questions . How can I reset them? I have my email,password to my mojang account and password to my email
#1321 [16:23] <urielsalis> Daniel__, You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1322 [16:23] <urielsalis> Daniel__, How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1323 [16:24] <omar> salos for now there is no objects detected
#1324 [16:24] <azmi2299> damn theres actually a helper in this span time
#1325 [16:24] <azmi2299> too bad there wont be 12H from now
#1326 [16:24] <omar> salis*
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#1328 [16:25] <Stressing> Hello my mine craft account was hacked
#1329 [16:25] <Stressing> How do I retrieve it back
#1330 [16:25] <urielsalis> Stressing, You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1331 [16:25] <omar> they cant
#1332 [16:25] <urielsalis> Stressing, How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1333 [16:25] <Stressing> Is there a way i can get it back right now
#1334 [16:26] <azmi2299> might want to tell them to change your pass
#1335 [16:26] <omar> nope sorry
#1336 [16:26] <Stressing> :(
#1337 [16:26] <urielsalis> Stressing, just come back and I will be here
#1338 [16:26] <urielsalis> azmi2299, I did :P
#1339 [16:26] <Stressing> What?
#1340 [16:26] <omar> salis
#1341 [16:26] <azmi2299> if you email them on their work time im sure they will response to your email fast
#1342 [16:27] <Stressing> when is that
#1343 [16:27] <omar> did u meat mojang boss?
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#1345 [16:27] <urielsalis> azmi2299, check second link
#1346 [16:27] <omar> salis there is no objects detected yet
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#1348 [16:27] <Stressing> I'm confused on how to retrieve my transaction id
#1349 [16:28] <azmi2299> hm
#1350 [16:28] <urielsalis> Stressing, How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
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#1352 [16:28] <azmi2299> you should've saved them xd
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#1356 [16:28] <omar> its taking alot of time
#1357 [16:28] <urielsalis> omar, it will
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#1359 [16:29] <omar> oh ok there is one object detected now
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#1362 [16:30] <azmi2299> well yeah
#1363 [16:30] <omar> its taking a lot of time i gotta sleep soon
#1364 [16:30] <Dinah> My computer drivers are up to date but I keep getting the error code that its not up to date. I've followed the instructions but its still not working
#1365 [16:30] <azmi2299> its your mistake and youare responsible for it :p
#1366 [16:30] <azmi2299> jk
#1367 [16:30] <omar> 5 objects detected....
#1368 [16:31] <azmi2299> Dinah: send error code?
#1369 [16:31] <urielsalis> Dinah, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1370 [16:31] <Dinah> http://paste.ubuntu.com/16619941/
#1371 [16:31] <omar> salis is tampermonkey a virus?
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#1373 [16:31] <Dinah> thats the information
#1374 [16:31] <Inanimist> Hello. I'm hoping someone can help me with graphics. I can log on to MC and play just fine, but when I exit a world and then re-enter that world or another one, the world has weird quasi-repeating graphics.
#1375 [16:32] <urielsalis> omar, isnt that a firefox extension?
#1376 [16:32] <urielsalis> Inanimist, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1377 [16:32] <omar> opera
#1378 [16:32] <omar> opera extension
#1379 [16:32] <azmi2299> omar: tampermonkey is a extension thing
#1380 [16:32] <urielsalis> omar, just remove everything it finds
#1381 [16:32] <omar> ok
#1382 [16:32] <azmi2299> which allows you to add plugins to the web
#1383 [16:32] <azmi2299> generally it shouldnt be dangerous
#1384 [16:33] <omar> i hope so
#1385 [16:33] <omar> cuz its very useful
#1386 [16:33] <azmi2299> depends on what plugins did you add
#1387 [16:33] <urielsalis> azmi2299, the scripts you can add to it may be
#1388 [16:33] <omar> mods for agario
#1389 [16:33] <omar> i add mods for games
#1390 [16:33] <azmi2299> hmm
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#1392 [16:33] <omar> FINA;LY ITS DONE
#1393 [16:34] <azmi2299> woo
#1394 [16:34] <omar> its gonna restart my pc now brb
#1395 [16:34] <Inanimist> http://paste.ubuntu.com/16620145/
#1396 [16:35] <Stressing> how long does it take for mojang to respond
#1397 [16:36] <urielsalis> Stressing, second link
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#1404 [16:38] <kingcupcake> Hello everyone.
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#1407 [16:40] <kingcupcake> My minecraft keeps crashing after I try to press "Multiplayer". I've updated all my graphics drivers, made sure Minecraft was in the "Exceptions" list for my antivirus, uninstalled/reinstalled Java Runtime Environment, uninstalled/reinstalled Minecraft, and still crashing. Wondering if someone can help
#1408 [16:40] <urielsalis> kingcupcake, We need to see your crash log, which appears after a crash. First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1409 [16:40] <kingcupcake> http://paste.ubuntu.com/16620219/
#1410 [16:41] <kingcupcake> or the Minecraft crash log?
#1411 [16:41] <webrosc> kingcupcake, the crash log
#1412 [16:42] <kingcupcake> http://paste.ubuntu.com/16620355/
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#1414 [16:42] * webrosc has never seen that dll crash
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#1415 [16:43] <urielsalis> kingcupcake, one moment
#1416 [16:43] <webrosc> ah network driver
#1417 [16:43] <urielsalis> bigfoot networks
#1418 [16:44] <kingcupcake> Minecraft was working just a few days ago (haven't moved locations), and has recently decided to start crashing. What would cause this?
#1419 [16:46] <azmi2299> what is your OS?
#1420 [16:47] <kingcupcake> Windows 7
#1421 [16:47] <azmi2299> hmm
#1422 [16:47] <webrosc> run a full windows update, and make sure your network drivers are updated
#1423 [16:47] <azmi2299> can you give the log into pastebin thing?
#1424 [16:48] <Inanimist> Any idea why Minecraft graphics would go all glitchy after switching worlds, but not on the first one? It started when we updated to 1.9 and when we updated to Windows 10.
#1425 [16:48] <urielsalis> Inanimist, Please start the game and navigate to "Options" then "Video Settings". Then Turn VBO(VBO, not View Bobbing) and Vsync ON.
#1426 [16:48] <urielsalis> Inanimist, and mipmap to 0
#1427 [16:48] <Inanimist> Will do.
#1428 [16:49] <kingcupcake> azmi2299, http://paste.ubuntu.com/16620355/
#1429 [16:49] <webrosc> kingcupcake, run a full windows update, and make sure your network drivers are updated
#1430 [16:50] <Inanimist> I don't see VBO in Video Settings. Where is it?
#1431 [16:50] <azmi2299> The most typical causes for the ‘0xC0000005: Access Violation’ error are: corrupt registry, malware, faulty RAM or device driver, incorrectly written, installed or updated software or even Windows security features.
#1432 [16:50] <webrosc> Inanimist, scroll down
#1433 [16:51] <azmi2299> it should be above/below bobbing
#1434 [16:51] <webrosc> azmi2299, hence my instruction to update the driver thats crashing
#1435 [16:51] <azmi2299> well yeah
#1436 [16:51] <Inanimist> That fixed it! Thank you. What was causing the problem?
#1437 [16:51] <azmi2299> update the driver not the windows if you dont want to get windows 10 lol
#1438 [16:52] <azmi2299> most people here gives solution not reason
#1439 [16:54] <urielsalis> azmi2299, we try to give reasons
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#1441 [16:54] <urielsalis> Inanimist, VBO is a new method of rendering in OpenGL, and mipmap when its not to 0 causes some issues in some setups, did some guesswork and it worked so.. god!
#1442 [16:54] <urielsalis> good*
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#1444 [16:56] <Inanimist> Given the problem, I could see how it made sense. Thanks again! Now we can clean out the 95 save games that my son has created!
#1445 [16:56] <azmi2299> lol
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#1448 [16:56] <kingcupcake> I just restarted my computer after having a few Windows updates, but MC is still crashing. Any other ideas?
#1449 [16:58] <kingcupcake> I've already made sure both graphics card drivers are up to date, along with java runtime and c++ redistributable packages
#1450 [16:58] * webrosc remembers saying to update the network drivers
#1450 [16:58] <kingcupcake> Yes I've done that
#1451 [16:58] <kingcupcake> they are up to date
#1452 [17:01] <GreyVulpine> How did you do so?
#1453 [17:03] <kingcupcake> Device Manager > Network Adapters > Right Click EACH option and "Update Driver Software... "
#1454 [17:03] <GreyVulpine> That would be the wrong way of checking.
#1455 [17:07] <kingcupcake> Right click them and "Update Driver"? I've done that too
#1456 [17:07] <kingcupcake> How else to check if network drivers are updated?
#1457 [17:07] <webrosc> kingcupcake, you need to goto the manufactures website to get the latest driver
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#1462 [17:11] <kingcupcake> GreyVulpine/webrosc, I've already ran Intel Driver Update Utility and downloaded/installed the latest drivers through that. Everything is up to date.
#1463 [17:12] <urielsalis> kingcupcake, thats for graphics cards
#1464 [17:12] <urielsalis> kingcupcake, (and its not always accurate)
#1465 [17:12] <kingcupcake> it's for all intel software
#1466 [17:12] <urielsalis> and your network card is not
#1467 [17:13] <urielsalis> kingcupcake, go to your motherboard manufacturer website and update it from there
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#1474 [17:30] <Tigerish> I have an error on my Minecraft server. My server runs for a while, but sometimes players cannot log in with an error "Internal Exception io.netty.handler cannot fit (huge integer) into (small integer)say Seems to happen AFTER fighting your mummy boss..
#1475 [17:30] <Tigerish> Wrong keyboard, folks, ignore above message.
#1476 [17:31] <urielsalis> Tigerish, your server is modded?
#1477 [17:31] <Tigerish> urielsalis, old friend. Good to have you here.
#1478 [17:31] <Tigerish> urielsalis, no it is not.
#1479 [17:32] <urielsalis> Tigerish, whats the ip?
#1480 [17:32] <Tigerish> urielsalis, Vanilla 1.9.2
#1481 [17:32] <urielsalis> Tigerish, why not 1.9.4?
#1482 [17:32] <Tigerish> urielsalis, it's reverted a backup right now.
#1483 [17:32] <Tigerish> Although you can speak with the players, but its a whitelist.
#1484 [17:32] <urielsalis> Tigerish, im not joining it
#1485 [17:32] <Tigerish> say I can add you to the whitelist, if you so desire to speak to the players about the issue.
#1486 [17:33] <Tigerish> 1.9.4 does not work for some reason. Upping the server to 1.9.4 would not allow players to log in
#1487 [17:33] <Tigerish> Sorry for the "say" Im used to writing in Console chat.
#1488 [17:33] <urielsalis> Tigerish, what happens when they try?
#1489 [17:34] <Tigerish> My console spams out with EPOLL messages and gives them an internel exception io.netty.handler 463634 cannot fit into 3
#1490 [17:34] <urielsalis> Tigerish, when your server is at 1.9.4?
#1491 [17:35] <Tigerish> 1.9.4 the players just cant connect. It gives no error in the console, just a join, then a disconnect.
#1492 [17:35] <urielsalis> Tigerish, can you try with a new world(and make sure they are also using 1.9.4)
#1493 [17:36] <Tigerish> urielsalis, I know it must be a problem with the world. I have covered that step of it.
#1494 [17:36] <Tigerish> urielsalis, the world being used currently CANNOT be deleted, it is very important.
#1495 [17:36] <urielsalis> Tigerish, you can create a new world with the same seed and mcedit the structures again
#1496 [17:36] <urielsalis> Tigerish, testing often to see which one is the one causing the issue
#1497 [17:36] <Tigerish> urielsalis, what if I tell you I already did that once before?
#1498 [17:37] <urielsalis> ??> Tigerish tools/mcedit
#1499 [17:37] <Absol> Tigerish: If your world got corrupted you can try to repair it with MCEdit. Open the offending world in MCEdit, press 'ctrl-i' and select 'Repair regions' in the dialogue which pops up. Once this has completed, save your world and exit MCEdit.
#1500 [17:37] <Absol> Tigerish: To download MCEdit, go to http://khroki.github.io/MCEdit-Unified/ and choose the version appropriate for your OS.
#1501 [17:37] <urielsalis> Tigerish, testing often to see the one causing the issue
#1502 [17:37] <Tigerish> urielsalis, server ran fine for some time, then suddenly the error came back
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#1506 [17:44] <Tigerish> I have repiared the world according to Absol, but could not do a save in the esc menu. Is this regular, or has the repair done nothing so it does not save?
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#1510 [17:48] <Tigerish> msg NickServ help
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#1518 [17:54] <Tigerish> /msg NickServ VERIFY REGISTER Tigerish xvscmyjsceuk
#1519 [17:54] <Tigerish> OK
#1520 [17:54] <GreyVulpine> You'll want to do that in a status window, not a channel
#1521 [17:54] <webrosc> failing a lil there
#1522 [17:54] <Tigerish> xD
#1523 [17:54] <GreyVulpine> So that things like that won't compromise your account here
#1524 [17:54] <Tigerish> I ctrl-c'd ctrl-v
#1525 [17:55] <Tigerish> Eh
#1526 [17:55] <Tigerish> Idc
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#1528 [17:55] <Kilo> Why is there no pocket demo any more
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#1530 [17:55] <Tigerish> Any help found yet, urielsalis? Absol?
#1531 [17:56] <Kilo> There's still the apk on the Internet but not play store
#1532 [17:58] <Kilo> Anyone
#1533 [17:59] <webrosc> because Mojang decided not to have a demo?
#1534 [17:59] <GreyVulpine> It's up to Mojang whether or not to provide a demo. The PE demo was removed several years ago
#1535 [18:02] <Kilo> Why
#1536 [18:02] <webrosc> because reasons
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#1538 [18:02] <webrosc> Mojang does what Mojang wants
#1539 [18:03] <Kilo> OK I just need to check if the controls are not crap, demo apk looks old
#1540 [18:03] <Kilo> Probably Microsoft's x
#1541 [18:03] <Kilo> Doing
#1542 [18:04] <Kilo> Sorry using tablet
#1543 [18:04] <webrosc> it was removed before microsoft bought Mojang
#1544 [18:04] <Kilo> Mm. Jeb..
#1545 [18:05] <Kilo> Well OK then, bye
#1546 [18:05] <Tigerish> I have repiared the world according to Absol, but could not do a save in the esc menu. Is this regular, or has the repair done nothing so it does not save?
#1547 [18:05] <Tigerish> Any help found yet, urielsalis? Absol?
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#1558 [18:43] <giantsquirrel37> I am unable to create new worlds, every time I go to start one up it begins to download the terrain then crashes.
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#1562 [18:45] <agus1973> h
#1563 [18:45] <agus1973> helo
#1564 [18:45] <agus1973> hello
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#1568 [18:53] <Cactii_> Hey, so i reset my password and everything perfectly and it wont let me use my account anymore lol
#1569 [18:53] <webrosc> ??> Cactii_ login/throttle
#1570 [18:53] <Absol> Cactii_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1571 [18:53] <Absol> Cactii_: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1572 [18:54] <Cactii_> Alrighty thanks <3
#1573 [18:54] <steven> my computer updated 2 windows 10 and minecraft doesnt work
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#1575 [18:54] <Tigerish> Any help found yet, urielsalis? Absol?
#1576 [18:54] <webrosc> steven, dxdiag log?
#1577 [18:54] <webrosc> Tigerish, absol is a bot, and i think urielsalis is away
#1578 [18:54] <steven> i didnt understand wat instructions were saying
#1579 [18:55] <webrosc> ??> steven win/dxdiag
#1580 [18:55] <Absol> steven: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1581 [18:58] <steven> were do i copy the file
#1582 [18:58] <webrosc> follow the guide, it explains all
#1583 [19:02] <steven> the last step i dont get
#1584 [19:03] <webrosc> the part rthat says post the link here?
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#1586 [19:04] <steven> no last one
#1587 [19:04] <steven> Copy the URL as seen in the image below and read on.
#1588 [19:04] <steven> wat does that mean
#1589 [19:04] <webrosc> copy the URL like the picture shows, then put it here e.g. paste.ubuntu.com/123456
#1590 [19:05] <steven> put it were?
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#1592 [19:05] <webrosc> here
#1593 [19:05] <webrosc> in this chat
#1594 [19:05] <steven> weres here
#1595 [19:05] <DAVID__> you arre minecraft
#1596 [19:06] <steven> http://paste.ubuntu.com/16623771/
#1597 [19:06] <DAVID__> thank you
#1598 [19:06] <steven> now wat
#1599 [19:06] <webrosc> steven, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#1600 [19:06] <DAVID__> i am game minecraft
#1601 [19:06] <webrosc> also you didn't do the WHOLE log like the guide said, but thats not an issue now
#1602 [19:06] <webrosc> DAVID__, what?
#1603 [19:07] <steven> how do i downgrade
#1604 [19:07] <webrosc> when did you install windows 10?
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#1606 [19:07] <steven> friday
#1607 [19:07] <webrosc> ??> steven win/downgrade
#1608 [19:07] <Absol> steven: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1609 [19:09] <steven> its not telling me how to downgrade
#1610 [19:09] <webrosc> read the page Absol linked
#1611 [19:10] <steven> wat?
#1612 [19:11] <webrosc> <Absol> steven: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1613 [19:12] <steven> again it doesnt clearly say how
#1614 [19:13] <webrosc> then ask an adult who can read and follow a guide to help you
#1615 [19:14] <steven> wait why cant i use windowes 10 beta version
#1616 [19:15] <webrosc> you can if you want to, but its not as complete as the PC version
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#1618 [19:19] <JoeG> Just upgraded to windows 10. Getting an error message that says "lack of updated graphics drivers"
#1619 [19:19] <webrosc> JoeG, dxdiag log link?
#1620 [19:20] <JoeG> http://paste.ubuntu.com/16624151/
#1621 [19:20] <webrosc> JoeG, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#1622 [19:21] <JoeG> thank you for saving me the time!
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#1632 [19:41] <WEYBSON> WEYBSON@OUTLOOK.COM
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#1636 [19:47] <dragonxxtony> Launcher installer isn't working
#1637 [19:47] <dragonxxtony> just bought the game for pc and can't even go passed that
#1638 [19:47] <webrosc> isn't working in what way?
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#1640 [19:48] <dragonxxtony> i go to start launcher and it pops up 2 windows
#1641 [19:49] <dragonxxtony> one says unable to update mincraft native launcher
#1642 [19:49] <dragonxxtony> and the other says downloading native launcher, but doesn't go anywhere
#1643 [19:51] <dragonxxtony> i don't know what i am supposed to do
#1644 [19:51] <dragonxxtony> please help
#1645 [19:52] <Tigerish> n have an error on my Minecraft server. My server runs for a while, but sometimes players cannot log in with an error "Internal Exception io.netty.handler cannot fit (huge integer) into (small integer). My server is 1.9.2 and it IS a world problem. I just want to know what is causing it so I can delete the mechanism. Any help would be appreciated. I am not on 1.9.4 because it does not work for some reason. Players ju
#1646 [19:52] <Tigerish> It must be a world error somewhere. Help please.
#1647 [19:52] <Tigerish> Every time the error happens, I have to revert to the daily backup
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#1649 [19:57] * zackw5 [zackw5@notlogged] has joined #minecrafthelp
#1650 [19:58] <zackw5> i need help getting on minecraft. something about pixel format not accelerated. i tried everything
#1651 [19:58] <zackw5> not working
#1652 [19:58] <dragonxxtony> i think i have to figure out the firewall permissions
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#1655 [20:05] <dragonxxtony> it seems to be the anti virus
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#1658 [20:09] <maaagama> http://paste.ubuntu.com/16625350/
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#1667 [20:32] <zackw5> i'm trying to fix pixel format not accelerated problem. recently upgraded to windows 10. having trouble using this format so sorry if i can't figure out how to write back again. here is the ubuntu link: http://paste.ubuntu.com/16624898/
#1668 [20:32] <urielsalis> zackw5, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 7 or use another PC or if you have a desktop PC, buy a new graphics card
#1669 [20:32] <urielsalis> zackw5, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1670 [20:33] <zackw5> i checked all my drivers. should i uninstall minecraft and redownload? will i lose any progress, or is this all saved remotely at logon
#1671 [20:34] <urielsalis> zackw5, nothing is saved remotely
#1672 [20:34] <urielsalis> zackw5, and its not minecraft
#1673 [20:34] <zackw5> i tried another laptop with windows 10, same verison of minecraft and it works just fine. can't figure out why they aren't both having same problem
#1674 [20:34] <urielsalis> zackw5, Intel has not released drivers for your graphics card as its too old
#1675 [20:34] <urielsalis> zackw5, only fix is downgrading back to 7
#1676 [20:34] <urielsalis> zackw5, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1677 [20:34] <zackw5> so maybe other laptop isn't an intel driver, which would be odd.
#1678 [20:35] <urielsalis> zackw5, or its a different laptop, meaning different graphics card
#1679 [20:35] <zackw5> so i can only go back to version before windows 10? that stinks.
#1680 [20:35] <urielsalis> zackw5, complain to Intel to update their drivers
#1681 [20:35] <urielsalis> zackw5, but most graphics card that are not 10 years old work
#1682 [20:35] <zackw5> my son is a minecraft junkie so i have to fix this somehow. thank you very much for helping me! I would have done a ton more senseless work before giving up
#1683 [20:36] <zackw5> this laptop is old but less than 6 years old
#1684 [20:36] <urielsalis> zackw5, the laptop is 6 years old, god knows what they put inside these days...
#1685 [20:36] <zackw5> the laptop that works has an Intel driver, so that is really weird.
#1686 [20:36] <urielsalis> zackw5, again, different graphics card
#1687 [20:37] <urielsalis> zackw5, Laptop makers really dont care what graphics card they put in as most consumers dont know the difference
#1688 [20:37] <zackw5> will minecraft eventually work on windows 10
#1689 [20:37] <urielsalis> zackw5, and thats how you get $1000USD PCs that are just I7 and 8GB of ram, but the graphics card is crap(or integrated), meaning it should cost $300
#1690 [20:37] <urielsalis> zackw5, again, its not Windows 10
#1691 [20:37] <urielsalis> zackw5, its your pc
#1692 [20:38] <zackw5> gotcha. so i guess i know what my son is getting for a gift, another laptop :(
#1693 [20:38] <urielsalis> zackw5, not needed if you just downgrade to Windows 7
#1694 [20:38] <urielsalis> zackw5, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1695 [20:38] <zackw5> i was hoping to make this one last. but i get what you are saying, just revert back if i didn't already remove the backup files for 7
#1696 [20:39] <urielsalis> zackw5, and if he doesnt need to carry it around, you can get a regular desktop pc(and even assemble it together!) you can upgrade it how you like and its cheaper than a laptop
#1697 [20:39] <urielsalis> zackw5, indeed
#1698 [20:39] <urielsalis> zackw5, reddit.com/r/buildapcforme can give you a partlist according to your budget and needs. you can see reddit.com/r/buildapc for tutorials in how to assemble one
#1699 [20:39] <zackw5> true! he doesn't need to take it anywhere, it's just smaller for space reasons.
#1700 [20:40] <urielsalis> zackw5, I would look for the video of the 3 year old assembling one but im doing something else :P
#1701 [20:40] <zackw5> wow this help is super awesome, thank you again!!!!
#1702 [20:40] <urielsalis> zackw5, and making it yourself is always cheaper, you get the parts you like on sale, on your time, and it doesnt have the cost of a shop :)
#1703 [20:40] * urielsalis tips hat
#1703 [20:40] <urielsalis> zackw5, you can make a pc fit in a shoebox
#1704 [20:41] <urielsalis> zackw5, this is a monster pc in a shoebox https://www.youtube.com/watch?v=MjDJNwAANwA
#1705 [20:41] <zackw5> my son would love to build one, so we will look for the video and try it ourselves. this will be a good project for us
#1706 [20:41] <urielsalis> zackw5, and this is the 3 year old building a pc https://www.youtube.com/watch?v=NiwkSXAGxjE
#1707 [20:42] <zackw5> thank you again, i'm going to put him to bed now and tell him that we can fix this together :) :)
#1708 [20:42] * urielsalis tips hat
#1708 [20:42] <urielsalis> Have a good night :)
#1709 [20:43] * Blackmon4325 [Blackmon4325@notlogged] has joined #minecrafthelp
#1710 [20:45] <Blackmon4325> http://paste.ubuntu.com/16626033/
#1711 [20:46] <urielsalis> Blackmon4325, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 7 or use another PC or if you have a desktop PC, buy a new graphics card
#1712 [20:46] <urielsalis> Blackmon4325, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
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#1717 [21:01] <mckayla> http://paste.ubuntu.com/16626343/ I tried updating the pixles and it still did not open minecraft.
#1718 [21:01] <urielsalis> mckayla, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 7 or use another PC or if you have a desktop PC, buy a new graphics card
#1719 [21:01] <urielsalis> mckayla, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1720 [21:02] * aidentt3 [aidentt3@notlogged] has joined #minecrafthelp
#1721 [21:03] <aidentt3> http://paste.ubuntu.com/16626345/ it said that an error accured while redering the game
#1722 [21:04] <urielsalis> aidentt3, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 7 or use another PC or if you have a desktop PC, buy a new graphics card
#1723 [21:04] <urielsalis> aidentt3, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1724 [21:04] <aidentt3> thanks!
#1725 [21:05] * urielsalis tips hat
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#1726 [21:08] * Avatar_Avinash [Avatar_Avinash@notlogged] has joined #minecrafthelp
#1727 [21:08] <Avatar_Avinash> hi can i get some help
#1728 [21:08] <urielsalis> Avatar_Avinash, just ask
#1729 [21:08] <Avatar_Avinash> just upgraded to windows 10 abd druver us yodated
#1730 [21:08] <Avatar_Avinash> http://paste.ubuntu.com/16626463/
#1731 [21:08] <urielsalis> Avatar_Avinash, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1732 [21:09] <Avatar_Avinash> thats my DxDiag
#1733 [21:09] <urielsalis> Avatar_Avinash, we need the full report
#1734 [21:09] <Avatar_Avinash> that is]
#1735 [21:09] <webrosc> its a full report missing the first part
#1736 [21:09] <Avatar_Avinash> it is
#1737 [21:09] <webrosc> its missing the first part
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#1741 [21:11] <Avatar_Avinash> got it]
#1742 [21:11] <Avatar_Avinash> http://paste.ubuntu.com/16626536/
#1743 [21:11] <Avatar_Avinash> thats full
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#1746 [21:13] <Avatar_Avinash> hello anybody there?
#1747 [21:13] * GIJ [GIJ@notlogged] has quit. (Client Quit)
#1748 [21:13] <urielsalis> Avatar_Avinash, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 8.1 or use another PC or if you have a desktop PC, buy a new graphics card
#1749 [21:13] <urielsalis> Avatar_Avinash, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1750 [21:16] * axl__se [axl__se@notlogged] has joined #minecrafthelp
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#1754 [21:44] <pop> i downloaded windows 10 now I cant use minecraft and showing pixels issue what can I do?
#1755 [21:44] <urielsalis> pop, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1756 [21:45] <pop> System Information
#1757 [21:45] <urielsalis> pop, Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#1758 [21:46] <pop> http://paste.ubuntu.com/16627000/
#1759 [21:47] <urielsalis> pop, we need the full report
#1760 [21:47] <pop> what do you mean full report?
#1761 [21:48] <urielsalis> pop, that is just the first part of the dxdiag, a dxdiag is more than a 10000 lines long
#1762 [21:48] <urielsalis> pop, follow the instructions again
#1763 [21:48] <urielsalis> pop, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1764 [21:48] <pop> okay i will try again
#1765 [21:51] <pop> http://paste.ubuntu.com/16627079/
#1766 [21:52] <urielsalis> pop, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 7 or use another PC or if you have a desktop PC, buy a new graphics card
#1767 [21:52] <urielsalis> pop, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1768 [21:56] <pop> my previous version is windows vista
#1769 [21:57] * Hostile_Hobo [Hostile_Hobo@notlogged] has joined #minecrafthelp
#1770 [21:58] <Hostile_Hobo> hello, I cant access my account, I havent touched it in years and when i have a email sent to my email, i dont receive it, anyone have any ideas, and the servers just slow today?
#1771 [21:59] <Hostile_Hobo> this email was to recover a password
#1772 [22:00] <urielsalis> pop, you will have to go to Windows 7
#1773 [22:00] <urielsalis> Hostile_Hobo, You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1774 [22:00] <urielsalis> Hostile_Hobo, How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1775 [22:00] <Hostile_Hobo> thanks!
#1776 [22:00] * urielsalis tips hat
#1776 [22:03] * Davincy [Davincy@notlogged] has joined #minecrafthelp
#1777 [22:04] <Davincy> can you help me?
#1778 [22:04] <urielsalis> Davincy, just ask
#1779 [22:04] <Davincy> minecraft PC crash on windows 10
#1780 [22:04] <urielsalis> Davincy, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1781 [22:04] <Davincy> http://paste.ubuntu.com/16627236/
#1782 [22:05] <urielsalis> Davincy, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 8.1 or use another PC or if you have a desktop PC, buy a new graphics card
#1783 [22:05] <urielsalis> Davincy, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1784 [22:06] <Davincy> thanks for your help
#1785 [22:07] * RunawayMike [RunawayMike@notlogged] has joined #minecrafthelp
#1786 [22:08] <RunawayMike> i need help with my minecraft, it wont update
#1787 [22:08] <RunawayMike> i have windows 7
#1788 [22:08] <urielsalis> RunawayMike, can you elaborate?
#1789 [22:08] <RunawayMike> though it keeps telling me its not genuine
#1790 [22:09] <RunawayMike> when i try to open the game
#1791 [22:09] <RunawayMike> its says it needs to update
#1792 [22:09] <urielsalis> RunawayMike, minecraft is telling you that? can you take a screenshot?
#1793 [22:09] <RunawayMike> 1 sec
#1794 [22:10] <RunawayMike> i cant screen shot it but this is what is happening:
#1795 [22:10] <RunawayMike> 2 windows open
#1796 [22:10] <urielsalis> ??> RunawayMike imgur
#1797 [22:10] <Absol> RunawayMike: Imgur is an image hosting website at http://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#1798 [22:10] <RunawayMike> what???????
#1799 [22:11] <RunawayMike> can i talk to someone else
#1800 [22:11] <RunawayMike> can connect me to someone else please
#1801 [22:11] <urielsalis> RunawayMike, sure, just wait here and another helper will assist you
#1802 [22:11] <RunawayMike> thank you
#1803 [22:11] <urielsalis> RunawayMike, this is a public channel so we are all reading it
#1804 [22:11] * webrosc doesn't understand the issue
#1804 [22:12] <urielsalis> webrosc, thats why im asking for screenshot :P
#1805 [22:12] * webrosc knows this
#1805 [22:12] <RunawayMike> i havent been able to full explain it cause i keep getting interupted
#1806 [22:12] <webrosc> then fully explain
#1807 [22:13] <RunawayMike> when i click on the minecraft icon on my home page on my desktop 2 little windows open, one says "Downloading Native Launcher" and the other one says "Unable to Download"
#1808 [22:14] <RunawayMike> i have windows 7
#1809 [22:14] <RunawayMike> if you wanted to know
#1810 [22:15] <RunawayMike> ???
#1811 [22:15] * dragonxxtony [dragonxxtony@notlogged] has quit. (Ping timeout: 195 seconds)
#1812 [22:15] <RunawayMike> what the hell is going on this is so damn confusing
#1813 [22:16] * zackw5 [zackw5@notlogged] has quit. (Ping timeout: 195 seconds)
#1814 [22:16] <webrosc> what antivirus are you using?
#1815 [22:17] <RunawayMike> CCleaner
#1816 [22:17] <webrosc> what antivirus are you using?
#1817 [22:17] <RunawayMike> free version
#1818 [22:17] <RunawayMike> CCleaner free version
#1819 [22:17] <webrosc> ccleaner is not an antivirus
#1820 [22:17] <RunawayMike> avast free antivirus\
#1821 [22:18] <RunawayMike> also malwarebytes
#1822 [22:18] <webrosc> are you using the minecraft.msi from minecraft.net?
#1823 [22:18] <RunawayMike> what do you mean?
#1824 [22:18] <webrosc> i mean exactly what i said
#1825 [22:19] <RunawayMike> when i got on the website it says www.minecraft.net
#1826 [22:19] <RunawayMike> idk what minecraft.msi is
#1827 [22:20] <RunawayMike> do u work for the company or are just random ass people?
#1828 [22:20] <webrosc> goto minecraft,net, click the download button, download the minecraft.msi and run it
#1829 [22:20] <RunawayMike> ok
#1830 [22:20] <webrosc> we are all volunteers
#1831 [22:20] <urielsalis> ?? info/volunteer
#1832 [22:20] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#1833 [22:20] * pop [pop@notlogged] has quit. (Quit: Web client closed)
#1834 [22:21] * webrosc thinks his ass is far from random
#1834 [22:21] * urielsalis randomizes webrosc ass
#1834 [22:21] <RunawayMike> so download minecraft for windows?
#1835 [22:21] * webrosc falls off chair
#1835 [22:21] <webrosc> yes
#1836 [22:22] <RunawayMike> ok i did
#1837 [22:22] <RunawayMike> Minecraft Installer (3)
#1838 [22:22] <RunawayMike> so now what?
#1839 [22:23] <webrosc> run it, like i originally said
#1840 [22:23] <RunawayMike> ran it
#1841 [22:23] <RunawayMike> same problem
#1842 [22:24] <RunawayMike> does this have anything to do with the type of windows i have?
#1843 [22:24] <urielsalis> webrosc, run malwarebytes scan?
#1844 [22:24] <webrosc> clear prog files location?
#1845 [22:24] <urielsalis> webrosc, might work
#1846 [22:24] <webrosc> whats the location?
#1847 [22:24] <RunawayMike> 1 sec
#1848 [22:24] <urielsalis> err %programfiles%\minecraft ?
#1849 [22:24] <webrosc> i've never used that launcher
#1850 [22:25] <urielsalis> C:\Program files (x86)\Minecraft
#1851 [22:25] <RunawayMike> hold on its scanning
#1852 [22:25] <webrosc> RunawayMike, go there ^^ and delete all files
#1853 [22:25] <webrosc> then run the installer again
#1854 [22:25] <RunawayMike> k
#1855 [22:26] <RunawayMike> they wont delete
#1856 [22:27] <RunawayMike> never mind they did
#1857 [22:27] <RunawayMike> deleted files still wont work
#1858 [22:28] <webrosc> ??> RunawayMike tools/hjt
#1859 [22:28] <Absol> RunawayMike: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1860 [22:28] <Absol> RunawayMike: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1861 [22:29] * Diablo_ [Diablo_@notlogged] has joined #minecrafthelp
#1862 [22:30] <Diablo_> Guys why i can't i log into my minecraft account? I do not have a email attached to it because its old how do i get it back?
#1863 [22:30] <CubeTheThird> Diablo_, you purchased the account?
#1864 [22:30] <Diablo_> Yeah
#1865 [22:30] <Diablo_> I bought it in Alpha
#1866 [22:31] <CubeTheThird> Diablo_, if you payed you would have had an email linked with the account. I trust you don't have the confirmation email from your purchase?
#1867 [22:31] <Diablo_> Oh no that was a long time ago
#1868 [22:31] <Diablo_> uh
#1869 [22:31] <Diablo_> I would of only used 1 email
#1870 [22:31] <Diablo_> for it
#1871 [22:31] <Diablo_> ohh shit
#1872 [22:31] <Absol> Diablo_: Please keep it civil
#1873 [22:31] <Diablo_> wait
#1874 [22:31] <Diablo_> sorry
#1875 [22:33] <Diablo_> It says that Email is no longer in use?
#1876 [22:33] <Diablo_> :(
#1877 [22:33] <CubeTheThird> Diablo_, what method of payment did you use?
#1878 [22:33] <Diablo_> It was a credit card
#1879 [22:34] <Diablo_> i think it was debit
#1880 [22:34] <CubeTheThird> Diablo_, and you purchased in what year?
#1881 [22:34] <Diablo_> oh man
#1882 [22:35] <Diablo_> 2010 maybe
#1883 [22:35] <Diablo_> its been along time
#1884 [22:35] <Diablo_> actually
#1885 [22:35] <Diablo_> i think it was 2009
#1886 [22:35] <CubeTheThird> ??> Diablo_ account/trans-id/DIBS
#1887 [22:35] <Absol> Diablo_: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#1888 [22:35] <Absol> Diablo_: Contact Mojang directly stating that you paid via the DIBS system; they will provider further instructions.
#1889 [22:35] <CubeTheThird> ??> Diablo_ mojang/email
#1890 [22:35] <Absol> Diablo_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1891 [22:35] <Absol> Diablo_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1892 [22:44] <Diablo_> Thank you for the help
#1893 [22:44] <Diablo_> Hopefully i can get my account back.
#1894 [22:44] * Troubled [Troubled@notlogged] has joined #minecrafthelp
#1895 [22:45] <CubeTheThird> good luck~
#1896 [22:46] <Troubled> My brother has a minecraft account that he lost his password, and email to...he dosn't remember what his email adress is. Any ideas waht i may be able to do?
#1897 [22:47] <CubeTheThird> Troubled, does your brother have the transaction ID/gift code from the account purchase?
#1898 [22:47] <Troubled> No, Because i paid for it for him for his birthday a couple years back
#1899 [22:48] <Troubled> emails are lost and all that
#1900 [22:48] <CubeTheThird> Troubled, what method of payment did you use?
#1901 [22:49] <Troubled> i used a credit card
#1902 [22:49] <CubeTheThird> Troubled, and approximately did you make the purchase?
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#1904 [22:50] <Troubled> i made the purchase yes, i would say like a year and a half to two years ago
#1905 [22:50] <CubeTheThird> ??> Troubled account/trans-id/braintree
#1906 [22:50] <Absol> Troubled: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#1907 [22:50] <Absol> Troubled: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#1908 [22:50] <CubeTheThird> ??> Troubled mojang/email
#1909 [22:50] <Absol> Troubled: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1910 [22:50] <Absol> Troubled: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1911 [22:51] <themek> it is possible to buy minecraft for my paypal ?
#1912 [22:51] <themek> I'm trying and always of an error
#1913 [22:52] <CubeTheThird> themek, what is the error message?
#1914 [22:52] <themek> the credit card data is incorrect
#1915 [22:52] <themek> but I want to use my paypal balance to buy
#1916 [22:53] <CubeTheThird> themek, did you transfer funds from a bank account, or did you link a pre-paid credit card?
#1917 [22:54] <themek> no, I'm trying to buy my balance with paypal , but I 'll have q q do without the game :/
#1918 [22:55] <CubeTheThird> themek, you didn't answer my question
#1919 [22:55] <CubeTheThird> themek, your paypal funds, are they from a bank account, or a pre-paid credit card?
#1920 [22:55] <themek> no
#1921 [22:55] <CubeTheThird> themek, then where did the funds come from?
#1922 [22:55] <webrosc> themek, its an either or question, not a yes no question
#1923 [22:56] <themek> work with advertising, then I get by paypal
#1924 [22:57] <CubeTheThird> ah ok
#1925 [22:57] <CubeTheThird> themek, and you are choosing paypal as the payment method on minecraft.net/store correct?
#1926 [22:57] <themek> yes
#1927 [22:58] <CubeTheThird> themek, hmm. Can you try using a different web browser?
#1928 [22:58] <themek> yes, edge, IE, Google Chrome, Mozila Firefox, Opera
#1929 [22:58] <themek> none worked
#1930 [22:58] <CubeTheThird> themek, hmm. What about a different device, like mobile?
#1931 [22:59] <themek> hmm , ok , a notebook serves ?
#1932 [23:00] <CubeTheThird> themek, you could try. I was suggesting a phone or tablet
#1933 [23:01] <themek> ok , I will try
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#1935 [23:05] <Troubled> Thanks for your help peoples. I sent an email and will wait on hearing back. hope you all have a wonderful day/night :)
#1936 [23:05] <CubeTheThird> you too!~
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#1939 [23:11] <themek> CubeTheThird , It is giving the same error on all devices that tried
#1940 [23:12] <CubeTheThird> themek, hmm the only other thing I could recommend is either using a credit card for payment, or purchasing the game off of Amazon
#1941 [23:13] <themek> I am Brazilian , this interferes ?
#1942 [23:13] <CubeTheThird> themek, I don't believe that should make a difference
#1943 [23:14] <themek> but has no solution for this very thing ?
#1944 [23:14] * mrkirby153 is now known as kirby|gone
#1945 [23:14] <themek> I wanted to have the original now I decided to buy not of ¬¬
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#1950 [23:40] <votan> hello, i need helpp
#1951 [23:41] <webrosc> votan, the answer is the same as you were told before
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#1953 [23:42] <webrosc> unless you have a different issue now
#1954 [23:42] <votan> the fact is that the system you are bugged and any form of payment of the same error
#1955 [23:42] <webrosc> not our system, we are just volunteers
#1956 [23:42] <votan> then you can not help me with that?
#1957 [23:43] <webrosc> did you try using a different payment method?
#1958 [23:43] * nhi123quoc [nhi123quoc@notlogged] has joined #minecrafthelp
#1959 [23:43] <votan> tried, and all of the same error
#1960 [23:44] <votan> You want to print ?
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#1962 [23:44] <webrosc> all i can suggest is trying to contact Mojang, they maybe able to help more
#1963 [23:45] <votan> for example, I put a form of pagamente and it the error that gotta check my credit card information and try again
#1964 [23:45] <votan> ok
#1965 [23:46] <webrosc> hmmm, call your bank, make sure yyou are allowed to make international payments to sweden
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