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#4 [00:04] <Zervah> Hello, I keep getting "invalid credentials" message while trying to login and i know it is the right ones.
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#11 [00:23] <Krauser366> Hello, I can't play Minecraft, and I don't know why... here's my Launcher log
#12 [00:23] <Krauser366> http://pastebin.com/2McR3Jv5
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#21 [00:45] <jord> hi i cant seem to get into my minecraft account
#22 [00:46] <jord> i dont remeber the email i used for it so its dificult for me to get a chance to change it
#23 [00:47] <jord> or get to use it
#24 [00:49] <jord> so basiclly i need help finding my account hot mail that i used
#25 [00:49] <Andrio> Try all your email addresses at https://account.mojang.com/password.
#26 [00:50] <jord> i have but it seems like i forgoten the hotmail that i used
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#28 [00:50] <Andrio> mm
#29 [00:50] <Andrio> ??> jord account/send-email
#30 [00:50] <Absol> jord: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#31 [00:50] <Absol> jord: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#32 [00:52] <jord> okay thanks
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#35 [00:53] <snacky> need help with buying the damn game
#36 [00:54] <snacky> i have walmart visa gift card
#37 [00:54] <snacky> and its saying invalid
#38 [00:54] <GreyVulpine> Won't work for buying minecraft. Generally gift cards will be denied by Mojang's payment processors
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#40 [00:54] <snacky> why
#41 [00:54] * d000a000t [d000a000t@notlogged] has quit. (Client Quit)
#42 [00:54] <snacky> its legal tender
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#44 [00:55] <GreyVulpine> Usually it's due to the gift card's own bank denying money transactions internationally, since the money is heading overseas to Sweden.
#45 [00:55] <snacky> ok
#46 [00:55] <GreyVulpine> You'll need to find a different method of paying for Minecraft. There should be an actual minecraft gift card sold at Walmart.
#47 [00:56] <snacky> and if you want to transfre a minecraft account its being rather difficult
#48 [00:56] <snacky> only reason i want to buy game again
#49 [00:56] <snacky> it's going from username or password is wrong
#50 [00:57] <snacky> to username email or password is wrong when i change the email
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#52 [00:57] <snacky> makes no ense
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#108 [06:03] <omar> I NEED HELP
#109 [06:04] <omar> jk
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#111 [06:04] <omar> but when i did the malware scan it took forever to restart my laptop
#112 [06:04] <omar> absol
#113 [06:05] <omar> whats the malware link
#114 [06:05] <omar> scan malware link
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#120 [06:19] <omar> hi
#121 [06:19] <omar> i have a java problem
#122 [06:20] <omar> how can i install a good java for minecraft?
#123 [06:20] <omar> hi?
#124 [06:21] <omar> IS ANYONE HERE
#125 [06:21] <omar> there is over 25 helpers and no one is on?
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#127 [06:23] <omar> mama
#128 [06:23] <omar> are you a helper?
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#137 [06:42] <omar> yo
#138 [06:42] <omar> i need helo
#139 [06:42] <omar> help*
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#141 [06:43] <omar> i need new java version for my minecraft
#142 [06:43] * jasimoto [jasimoto@notlogged] has joined #minecrafthelp
#143 [06:46] <azmi2299> no
#144 [06:46] <azmi2299> jk
#145 [06:46] <azmi2299> hmm
#146 [06:46] <nyvia> omar: in many places it is too early or too late for people to be active. This is a volunteer channel. If people can or want to help, they will. Be patient
#147 [06:47] <omar> cant u help me?
#148 [06:47] <azmi2299> helpers usually is on like 10H from now
#149 [06:47] <omar> its morning here
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#151 [06:48] <azmi2299> timezones you know
#152 [06:49] <azmi2299> anyways what do you mean by "good java for minecraft" ?
#153 [06:50] <azmi2299> if I recall correctly, there is only one java
#154 [06:50] <azmi2299> and the updated version of it is (probably) better
#155 [06:50] <azmi2299> aaand absol is a bot
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#159 [07:08] <Alex_> hi i haven´t played minecraft in a few months and forgot my E-Mail and password. I found that out when i tried to change my account into a mojang account. Could you please help me?
#160 [07:12] <Andrio> Alex_, try all your email addresses at https://account.mojang.com/password.
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#165 [07:20] <dannyhickey> requested new password but i dont receive the email to change it
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#173 [07:45] <omar> i got java problem
#174 [07:45] <omar> help pls
#175 [07:45] <omar> is anyone on
#176 [07:46] <omar> fuck ypi then fuck sed
#177 [07:46] <Absol> omar: Please keep it civil
#178 [07:46] <omar> ok absol
#179 [07:47] <omar> but no one is answering
#180 [07:48] * luis [luis@notlogged] has joined #minecrafthelp
#181 [07:48] <omar> luis
#182 [07:48] <omar> are u a helper?
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#186 [07:50] <omar> edwin
#187 [07:50] <omar> are u a helper?
#188 [07:52] <Andrio> what Java problem?
#189 [07:53] * EpicGamenatorYT [EpicGamenatorYT@notlogged] has joined #minecrafthelp
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#191 [07:54] <EpicGamenatorYT> hello my windows 10 home computer sometimes crashes minecraft is there anything i can do?
#192 [07:54] <omar> yes
#193 [07:54] <EpicGamenatorYT> what?
#194 [07:54] <omar> i have a java problem
#195 [07:55] <omar> i cant join multiplayer servers cuz of java problem or something
#196 [07:55] <Andrio> hm
#197 [07:55] <Andrio> ??> EpicGamenatorYT launcher/crash-log
#198 [07:55] <Absol> EpicGamenatorYT: We need to see your crash log, which appears after a crash.
#199 [07:55] <Absol> EpicGamenatorYT: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#200 [07:55] <EpicGamenatorYT> ok just a sec.............
#201 [07:55] <omar> andrio help?
#202 [07:55] <Andrio> omar, can you be more specific...?
#203 [07:56] <Andrio> There are a lot of possible Java problems.
#204 [07:56] <omar> ok sorry........
#205 [07:56] <omar> i will check again
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#208 [07:57] <Blockhero57> hello
#209 [07:57] <Blockhero57> hello
#210 [07:57] <Blockhero57> can somebody help me
#211 [07:57] <EpicGamenatorYT> for some reason mine only happens sometimes
#212 [07:57] <omar> its now saying invalid session
#213 [07:57] <Andrio> omar, close Minecraft, log out of the launcher and back in.
#214 [07:58] <Andrio> ??> Blockhero57 ask
#215 [07:58] <Absol> Blockhero57: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#216 [07:58] <Absol> Blockhero57: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
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#218 [07:58] <EpicGamenatorYT> http://paste.ubuntu.com/16631844/
#219 [07:58] <omar> i did that 4598643096490576984657094 times
#220 [07:58] <Andrio> hm
#221 [07:58] <omar> lichely more than 30
#222 [07:59] <omar> and its not working for some reason
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#224 [07:59] <EpicGamenatorYT> here it is http://paste.ubuntu.com/16631844/
#225 [08:00] <EpicGamenatorYT> is there a problem?
#226 [08:01] <Blockhero57> i loged out and logged in
#227 [08:02] <EpicGamenatorYT> also is there a way to change your default skin because i keep getting teased for haveing a alex skin by default
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#230 [08:02] <omar> andrio help?
#231 [08:03] <EpicGamenatorYT> i would like to know how to change my default skin
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#233 [08:03] <Andrio> ??> EpicGamenatorYT win/reinst
#234 [08:03] <Absol> EpicGamenatorYT: You may need to reinstall the locally installed files that Minecraft puts into place.
#235 [08:03] <Absol> EpicGamenatorYT: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#236 [08:04] <Andrio> EpicGamenatorYT, you can't, but you can change your skin specifically
#237 [08:04] <artur> dxiag
#238 [08:04] <Andrio> omar, are you using a third-party launcher?
#239 [08:04] <Blockhero57> look you must to download a skin go to minecraft.net go to profile click on etitf by skins
#240 [08:04] <Blockhero57> editd
#241 [08:05] <Blockhero57> ok
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#243 [08:05] <Blockhero57> hello
#244 [08:05] <EpicGamenatorYT> i hope mojang adds the feature to change you default skin between steve and alex because my default skin is alex
#245 [08:06] <Blockhero57> hello
#246 [08:07] <Blockhero57> that can you must to go to minecraft.net to profile
#247 [08:09] <omar> how do i know?
#248 [08:10] <Andrio> omar, did you get it from minecraft.net?
#249 [08:10] <omar> no.....i installed it for free........
#250 [08:10] <Andrio> That's probably why you're on an invalid session then.
#251 [08:10] * EpicGamenatorYT [EpicGamenatorYT@notlogged] has quit. (Ping timeout: 195 seconds)
#252 [08:10] <omar> so i cant fix it?
#253 [08:11] <Andrio> You can, by buying the game.
#254 [08:11] <omar> pls if there is a way pls tell me
#255 [08:11] <omar> if i could i would buy it
#256 [08:11] <omar> we are not that rich
#257 [08:12] <Andrio> mm
#258 [08:12] <omar> but if there is a way and u dont wanna tell me cuz i downloaded it for free then pls tell me
#259 [08:12] <omar> i promise i would buy it if i could
#260 [08:15] <omar> ...
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#262 [08:16] <omar> also my dad doesnt have a credit card
#263 [08:17] <omar> i cant even play minecraft realms
#264 [08:18] <omar> help?
#265 [08:19] <omar> pls help me pls i wanna play hypixel ;(
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#271 [08:31] <omar> andrio
#272 [08:31] <omar> will u help me or not
#273 [08:32] <Lucas> I need help to run minecraft, somewhere help me?
#274 [08:32] * SlimeGamer_DK [SlimeGamer_DK@notlogged] has joined #minecrafthelp
#275 [08:33] <Andrio> You don't necessarily need a credit card to buy Minecraft.
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#278 [08:35] <omar> i swear to god if im lying i wish i would die im not lying i cant buy mc pc i swear i cant if i could i would do it in ages but i cant and my dad will not accept not even my mom so please give me an answer can u help me or not?
#279 [08:35] <Andrio> I'm sorry, but I don't think I can.
#280 [08:36] <omar> u cant or u dont want?
#281 [08:36] <omar> im just a kid wants to play mc
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#286 [08:37] <omar> yea u dont want to :/
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#288 [08:37] <omar> no one wants to helo me
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#298 [08:47] <Losermcfagsberg> Hello?
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#304 [08:53] <Jon> Hello, my name is Jon and I can't get into my minecraft accout because of lack of updated graphic drivers. Is there a way that you can help?
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#307 [09:00] <Jon> Hello?
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#320 [09:43] <omar> can anyone help me
#321 [09:43] <omar> just tell me if there is any helper on
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#324 [09:44] <omar> i cant play multiplayer
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#330 [09:48] <KCK48> hello, if i start mineracft it crashes
#331 [09:49] <omar> whats ur username
#332 [09:49] <omar> KCK48, whats your username
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#334 [09:50] * MukiMC_ [MukiMC_@notlogged] has joined #minecrafthelp
#335 [09:50] <MukiMC_> How to craft Nether portal ?
#336 [09:50] <omar> 12 obsidian
#337 [09:50] <omar> 4
#338 [09:50] <omar> 4 flat
#339 [09:50] <omar> 4 up
#340 [09:50] <omar> close the roof
#341 [09:51] <omar> then use flint and steel to activate it
#342 [09:51] <MukiMC_> Ohh thank you man <3 :D
#343 [09:51] <omar> no problem
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#346 [09:53] <omar> ok then andrio
#347 [09:53] * hantiendat [hantiendat@notlogged] has quit. (Ping timeout: 195 seconds)
#348 [09:53] <omar> can u give me a link to download the original launcher?
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#354 [10:04] <omar> I NEED HELP
#355 [10:04] <omar> I CANT PLAY MULTIPLAYER ITS SAYING INVALID SESSION ID
#356 [10:04] <omar> HHHHHHHHHEEEEEEEEEEEEEEEEEEEEEEELLLLLLLLLLLLLLLLLLLPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP
#357 [10:04] * CubeTheThird kicked omar from #minecrafthelp (Reason: mar :stop spamming)
#358 [10:05] * omar [omar@notlogged] has joined #minecrafthelp
#359 [10:05] <omar> ok sry
#360 [10:05] <CubeTheThird> omar, have you purchased the game?
#361 [10:05] <omar> i was trying to pay someones attention
#362 [10:05] <omar> no....
#363 [10:06] <CubeTheThird> omar, then there you go
#364 [10:06] <omar> i downloaded it for free
#365 [10:06] <omar> but its full version
#366 [10:06] <CubeTheThird> omar, we do not support pirates here. If you want to play multiplayer, purchase the game
#367 [10:06] <omar> i understand
#368 [10:06] * Emirhan [Emirhan@notlogged] has joined #minecrafthelp
#369 [10:06] <omar> sorry
#370 [10:06] <Emirhan> why can i now opening my optifine help me
#371 [10:06] <CubeTheThird> Emirhan, we do not support mods here
#372 [10:06] <Emirhan> not*
#373 [10:07] <Emirhan> optifine not a mod
#374 [10:07] <CubeTheThird> Emirhan, optifine is indeed a mod
#375 [10:07] <omar> cube i ...... cant purchase the game.
#376 [10:07] <CubeTheThird> omar, why not?
#377 [10:08] <omar> we are not that rich
#378 [10:08] * Vuopl [Vuopl@notlogged] has joined #minecrafthelp
#379 [10:08] <omar> and we dont know how
#380 [10:08] <omar> no lie promise
#381 [10:08] <CubeTheThird> omar, the game costs about 30 USD. IF you can't afford that, i recommend you look for a job
#382 [10:08] <omar> for other people they say.its just 30 dollars its nothing let me buy it.
#383 [10:09] <omar> im not adut
#384 [10:09] <omar> adult*
#385 [10:09] <omar> im 13
#386 [10:09] <CubeTheThird> omar, so? I was doing small jobs since I was 7
#387 [10:10] <omar> my dad wont buy the game dude i swear to god im not liying
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#390 [10:11] <CubeTheThird> omar, I don't care if you're lying or not. Either way, you're not getting the game for free
#391 [10:11] <omar> and when i ask him for two dollars he become like. WHY DO YOU WANT TWO DOLLARS? IM GONNA GIVE YOU ONLY ONE DOLLAR!!!!.
#392 [10:11] <omar> im not asking to get it for free
#393 [10:11] <CubeTheThird> omar, then what are you asking of us, as a tech support question?
#394 [10:11] <omar> i have the full version but the launcher is cracked
#395 [10:12] <omar> link for original launcher please. your answer will be no i guess
#396 [10:12] <CubeTheThird> omar, which is illegal
#397 [10:12] <CubeTheThird> omar, you can download the official launcher from https://minecraft.net/download
#398 [10:12] <CubeTheThird> omar, but without a paid account, you will only be able to play the demo
#399 [10:13] <omar> oh ok
#400 [10:13] <omar> thx anyway
#401 [10:14] * Mika [Mika@notlogged] has joined #minecrafthelp
#402 [10:14] <omar> how do i get a command block?
#403 [10:14] * Piron [Piron@notlogged] has joined #minecrafthelp
#404 [10:14] <Piron> Hello !
#405 [10:14] <omar> hi
#406 [10:14] <Piron> HELLO I NEED SPEED HELP
#407 [10:14] <omar> whats ur problem?
#408 [10:15] <Piron> any Administrator ? i need support ...
#409 [10:15] <CubeTheThird> Piron, stop with the caps and just say what the problem is
#410 [10:15] <CubeTheThird> omar, /give <your name> command_block
#411 [10:15] <omar> ok thx
#412 [10:15] <omar> does it work in singleplayer?
#413 [10:15] <Piron> I buy Minecraft and i get error after 100 PLN (is like 30€) dessapear from my acc and i dont get minecraft acces
#414 [10:16] <CubeTheThird> omar, only when cheats are enabled or you're in creative mode
#415 [10:16] <Piron> i need support, contact with any admin ...
#416 [10:16] * PandaiCorn [PandaiCorn@notlogged] has joined #minecrafthelp
#417 [10:16] <PandaiCorn> http://paste.ubuntu.com/16634093/
#418 [10:16] <CubeTheThird> Piron, what method of payment did you use?
#419 [10:16] <omar> ok
#420 [10:16] <CubeTheThird> PandaiCorn, one moment
#421 [10:16] <PandaiCorn> ok
#422 [10:16] <Piron> Paypal ...
#423 [10:16] <PandaiCorn> My thing worked yesterday :(
#424 [10:16] <CubeTheThird> Piron, so you can see the payment in paypal, but you didn't get an email confirming the purchase?
#425 [10:17] <Piron> no i cant i check but i check my card too and my money dessapear ...
#426 [10:17] <PandaiCorn> dissapear
#427 [10:17] <Piron> 2/3 days ago i buy minecraft for myself for 80 pln (polish złoty)
#428 [10:18] <CubeTheThird> PandaiCorn, try download and install https://downloadcenter.intel.com/download/24970/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32bit?product=81502
#429 [10:18] <PandaiCorn> thx
#430 [10:18] <Piron> today i buy for my girlfriend email krejzicat@gmail.com
#431 [10:18] <Mika> About a year and a few mounths ago i had problem with my account xGamer_360x. It wouldnt let me change my password to it or login with it, about a week after i send an email saying about this and i got no responce. a few weeks after the email i sent i came on here and was told to wait a while because theres some backlogs. 5 mounths after i came back and was told the same and now my account doesnt even exist because when i got a second account
#432 [10:18] <Piron> and mojang stold my 100 pln
#433 [10:18] <CubeTheThird> Piron, what card are you talking about?
#434 [10:18] <omar> piron
#435 [10:18] <Piron> mastercard
#436 [10:18] <omar> i did that way before
#437 [10:18] <omar> but it doesnt work
#438 [10:19] <omar> they wont give u a link to download it for free
#439 [10:19] <CubeTheThird> Mika, what is your minecraft username?
#440 [10:19] <Piron> O.o omar you stupid ... i buy minecraft x2 times 1 for me
#441 [10:19] <Piron> pironable@homtail.com and i have it ...
#442 [10:19] <Piron> today i want play with gf iu buy for her ...
#443 [10:19] <Piron> and mojang stold my money ...
#444 [10:19] <Mika> My second account name is EmilyPlayz_ my first was xGamer_360x
#445 [10:19] <Piron> and dont get acces
#446 [10:20] <omar> cube i setted the coomand but i dont know how to activate it
#447 [10:20] <CubeTheThird> Piron, if you didn't get an email confirming the purchase, or anything like that, you'll have to contact Mojang
#448 [10:20] <Mika> I changed my name to EmilyPlayz_ as a laugh idk if it will still show up as MikaPlayz_
#449 [10:20] <CubeTheThird> ??> Piron mojang/email
#450 [10:20] <Piron> my first acc where i buy minecraft is Pironable i buy for 80 pln
#451 [10:20] <Absol> Piron: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#452 [10:20] <Absol> Piron: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#453 [10:20] <CubeTheThird> omar, if you need help with in-game stuff, you should look on the minecraft wiki
#454 [10:20] <Piron> second account xXCleaXx krejzicat@gmail.com
#455 [10:20] <omar> just tell me here pls
#456 [10:21] <omar> how do i activate the command?
#457 [10:21] <Piron> i will ... but why i cant play now why mojang stold my money xD im fcking angry ....
#458 [10:21] * chris [chris@notlogged] has joined #minecrafthelp
#459 [10:21] <Piron> i go check email
#460 [10:21] <CubeTheThird> Mika, as far as I can tell the name "EmilyPlayz_" is registered, and used to be "MikaPlayz_"
#461 [10:21] <CubeTheThird> omar, with redstone. If you're just going to ask about in-game stuff here though, we will direct you to the wiki and/or forums
#462 [10:21] * chris is now known as Guest54377
#463 [10:21] <Mika> Yes thats my seccond acount i did say i had to get another one cuz for some reason my account xGamer_360x was removed
#464 [10:21] <omar> yes direct me pls
#465 [10:22] <CubeTheThird> Mika, yes as far as I can tell that name was changed several times, suggesting the account was compromised
#466 [10:22] <CubeTheThird> Mika, you sent Mojang the transaction ID for that account?
#467 [10:23] <CubeTheThird> omar, http://minecraft.gamepedia.com/Minecraft_Wiki
#468 [10:23] <omar> thx
#469 [10:23] <Mika> For my old one, no i got in years back
#470 [10:23] * Tom5432 [Tom5432@notlogged] has joined #minecrafthelp
#471 [10:23] <CubeTheThird> Mika, around when did you purchase it?
#472 [10:24] <Mika> Let me think, about a year or 2 ago back when 1.7.5 was around
#473 [10:24] <Mika> My Mika one was recent
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#475 [10:25] <CubeTheThird> Mika, ok, and what method of payment did you use?
#476 [10:25] <CubeTheThird> Mika, ok, and what method of payment did you use?
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#478 [10:25] <Mika> PayPal i think
#479 [10:25] <CubeTheThird> ??> Mika account/trans-id/paypal
#480 [10:25] <Absol> Mika: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#481 [10:25] <Absol> Mika: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#482 [10:25] <Tom5432> Hi,i am trying to migrate my minecraft account into a mojang account i accidentally entered the wrong email and now when i try to log in or change the email it says: "Error! Not eligible."
#483 [10:25] <CubeTheThird> ??> Mika account/send-email
#484 [10:25] <Absol> Mika: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#485 [10:25] <Absol> Mika: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#486 [10:26] * GoshaLogashov [GoshaLogashov@notlogged] has joined #minecrafthelp
#487 [10:26] <CubeTheThird> Tom5432, wait 3 hours then try again. If you still get the same message, you'll have to contact Mojang
#488 [10:26] <Mika> Thanks :3
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#492 [10:28] <omar> just asking..... do u guys have a link to download mc full version for free? just asking no reason promise
#493 [10:30] <omar> i shouldnt ask sry
#494 [10:31] <CubeTheThird> omar, that is illegal. And as I said, the official launcher gives you access to the full version when you've purchased the game
#495 [10:32] <omar> its illegal but the link does exist?
#496 [10:33] <CubeTheThird> omar, any link that gives you "full version for free" is illegal
#497 [10:33] * Vuopl [Vuopl@notlogged] has joined #minecrafthelp
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#499 [10:33] <omar> but it works
#500 [10:33] <omar> sry for annoying u
#501 [10:33] * CubeTheThird kicked omar from #minecrafthelp (Reason: mar :stop. Just no)
#502 [10:35] * omar [omar@notlogged] has joined #minecrafthelp
#503 [10:37] <omar> rly?
#504 [10:38] <CubeTheThird> omar, if you continue to discuss anything illegal here, you will be banned
#505 [10:38] * Qmaks [Qmaks@notlogged] has joined #minecrafthelp
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#508 [10:40] <omar> http://adf.ly/1KA8l4 for free minecraft lastest version thank me later and fuck your mother in the ass cube
#509 [10:40] * Absol kicked omar from #minecrafthelp (Reason: mar :Keep it civilized, you are just a human)
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#513 [10:42] * mecares1337 [mecares1337@notlogged] has joined #minecrafthelp
#514 [10:42] <mecares1337> kinda forgot how to login
#515 [10:42] <mecares1337> ...
#516 [10:42] <CubeTheThird> mecares1337, on the website or into the game?
#517 [10:42] <mecares1337> like
#518 [10:42] <mecares1337> everything
#519 [10:42] <CubeTheThird> mecares1337, do you mean you can't remember your login credentials?
#520 [10:43] <mecares1337> I kinda do
#521 [10:43] <mecares1337> ...
#522 [10:43] <mecares1337> but it just
#523 [10:43] <mecares1337> doiesn't work ;-;
#524 [10:43] <CubeTheThird> mecares1337, have you tried resetting your password?
#525 [10:43] * Phoenix_GamingMC [Phoenix_GamingMC@notlogged] has joined #minecrafthelp
#526 [10:43] <mecares1337> since I use multiple @mails
#527 [10:44] <mecares1337> I first looked up if one of them had any mojang @mails
#528 [10:44] <mecares1337> so I requested a password change
#529 [10:44] <mecares1337> but Im not receiving an @mail
#530 [10:44] <mecares1337> :/
#531 [10:44] <CubeTheThird> mecares1337, do you have any emails from Mojang?
#532 [10:44] * MinecraftPlayer [MinecraftPlayer@notlogged] has joined #minecrafthelp
#533 [10:44] <mecares1337> ye
#534 [10:44] <MinecraftPlayer> Hi
#535 [10:44] <MinecraftPlayer> Hi
#536 [10:44] * Phoenix_GamingMC [Phoenix_GamingMC@notlogged] has left #minecrafthelp
#537 [10:44] <CubeTheThird> mecares1337, do you have the confirmation email from your account purchase?
#538 [10:44] <CubeTheThird> hello MinecraftPlayer
#539 [10:44] <mecares1337> yup
#540 [10:45] <CubeTheThird> mecares1337, then you will need to contact Mojang for assistance
#541 [10:45] <CubeTheThird> ??> mecares1337 account/send-email
#542 [10:45] <Absol> mecares1337: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#543 [10:45] <Absol> mecares1337: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#544 [10:45] <MinecraftPlayer> My problem is that my Minecraft Server i can join it but my friends cannot join it
#545 [10:45] <mecares1337> thx for the help <3
#546 [10:45] * mecares1337 [mecares1337@notlogged] has quit. (Client Quit)
#547 [10:46] <CubeTheThird> MinecraftPlayer, what happens when your friends try joining?
#548 [10:46] <MinecraftPlayer> it says ( Cannot connect to server )\
#549 [10:47] <CubeTheThird> MinecraftPlayer, that's all it says?
#550 [10:47] <MinecraftPlayer> yes it says (Cannot connect to server ) only but i can join and do everything
#551 [10:47] <MinecraftPlayer> +i
#552 [10:47] <CubeTheThird> MinecraftPlayer, what is the server address?
#553 [10:47] <MinecraftPlayer> opps sorry
#554 [10:48] <MinecraftPlayer> you mean server ip
#555 [10:48] <CubeTheThird> MinecraftPlayer, sure
#556 [10:48] <MinecraftPlayer> i put my ipv4 adress
#557 [10:48] <CubeTheThird> MinecraftPlayer, are you hosting the server yourself?
#558 [10:50] <MinecraftPlayer> i download the server file from minecraft.net ,, thats my server
#559 [10:50] <CubeTheThird> MinecraftPlayer, your ipv4 is your local IP address. People outside your network cannot use that to connect to it
#560 [10:50] <CubeTheThird> MinecraftPlayer, did you port forward?
#561 [10:50] * gabriel [gabriel@notlogged] has quit. (Quit: Web client closed)
#562 [10:50] <MinecraftPlayer> yes
#563 [10:51] <MinecraftPlayer> so what to do?
#564 [10:51] <CubeTheThird> MinecraftPlayer, in the server.properties file, did you put something in the "server-ip" line?
#565 [10:51] <CubeTheThird> or leave
#566 [10:52] * Piron [Piron@notlogged] has joined #minecrafthelp
#567 [10:53] * jordy20003 [jordy20003@notlogged] has joined #minecrafthelp
#568 [10:53] <Piron> If anyone from Mojang here please check last support messages pironable@hotmail.com
#569 [10:53] <jordy20003> me mc crash
#570 [10:54] <CubeTheThird> Piron, we don't work for Mojang here
#571 [10:54] <CubeTheThird> jordy20003, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#572 [10:54] <jordy20003> zijn er nl mensen
#573 [10:54] <jordy20003> http://paste.ubuntu.com/16635015/
#574 [10:55] <Piron> yes i know but mayby any person from them here xD
#575 [10:55] <Piron> i have 1 free day ...
#576 [10:55] <CubeTheThird> Piron, nope. Just have some patience and wait for them to get back to you
#577 [10:55] <Piron> spend much money xDDD
#578 [10:55] <CubeTheThird> jordy20003, try download and install https://downloadcenter.intel.com/download/25179/Intel-HD-Graphics-Driver-for-Windows-10-32-bit-3rd-Gen-BYT-
#579 [10:55] <Piron> and they fucked me .
#580 [10:55] <Absol> Piron: Please keep it civil
#581 [10:56] * stingingobject5 [stingingobject5@notlogged] has joined #minecrafthelp
#582 [10:56] <stingingobject5> hello
#583 [10:57] <Piron> @CubeTheThird ye i need wait... after if no respond or they dont resolvep roblem contact with my bank/ go police but ...
#584 [10:57] <Piron> i have problem with something else ...
#585 [10:57] <CubeTheThird> hello stingingobject5
#586 [10:57] <CubeTheThird> Piron, and that would be?
#587 [10:57] <Piron> i cant today with my gf when i have time ;p she just want play with me minecraft ;p
#588 [10:57] <stingingobject5> dose any body no how to stop lag
#589 [10:57] <Piron> and we cant cuz Mojang suck ;p
#590 [10:57] <jordy20003> clear
#591 [10:58] * edwin [edwin@notlogged] has joined #minecrafthelp
#592 [10:58] <CubeTheThird> stingingobject5, do you mean your FPS is low?
#593 [10:58] <jordy20003> wait
#594 [10:58] <stingingobject5> like i have lag at the start of games even before i join a world
#595 [10:58] <CubeTheThird> Piron, are you going to complain, or did you actually need help with something else?
#596 [10:58] <CubeTheThird> stingingobject5, ok let's check your drivers
#597 [10:58] <CubeTheThird> ??> stingingobject5 win/dxdiag
#598 [10:58] <Absol> stingingobject5: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#599 [10:59] <Piron> i just need my money back right now .. or game for my gf ;p
#600 [10:59] <Piron> but i need wait... it suck
#601 [11:00] <CubeTheThird> Piron, as you don't appear to need anything else from us, please keep the channel free for other people we can actually assist here
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#607 [11:09] <DopeGuyNL> i have graphics issues
#608 [11:10] <DopeGuyNL> are you here
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#610 [11:10] <stingingobject5_> hi
#611 [11:11] <DopeGuyNL> hi
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#613 [11:11] <DopeGuyNL> i have lag of graphics things
#614 [11:11] <stingingobject5_> me to
#615 [11:12] <DopeGuyNL> i can not play minecraft on my new PC
#616 [11:12] <stingingobject5_> i have a paste ubuntu
#617 [11:12] <CubeTheThird> ??> DopeGuyNL win/dxdiag
#618 [11:12] <Absol> DopeGuyNL: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#619 [11:12] <CubeTheThird> stingingobject5_, the URL to it here
#620 [11:13] <stingingobject5_> yes
#621 [11:13] <DopeGuyNL> http://paste.ubuntu.com/16635409/
#622 [11:13] <CubeTheThird> stingingobject5_, give the URL here
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#624 [11:13] <CubeTheThird> DopeGuyNL, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#625 [11:14] * stingingobject5 [stingingobject5@notlogged] has quit. (Quit: Web client closed)
#626 [11:14] <DopeGuyNL> I CAN NOT PLAY MINECRAFT NOW WTF
#627 [11:15] * InfamosCraft [InfamosCraft@notlogged] has quit. (Ping timeout: 195 seconds)
#628 [11:15] <DopeGuyNL> O WAIT HOW I DOWNGRADE
#629 [11:15] <DopeGuyNL> srry caps
#630 [11:15] <CubeTheThird> DopeGuyNL, how long ago did you upgrade?
#631 [11:15] <DopeGuyNL> 2 month or 1
#632 [11:15] <DopeGuyNL> ago
#633 [11:16] <CubeTheThird> DopeGuyNL, if it was within the last month, you can do it easily
#634 [11:16] <CubeTheThird> ??> DopeGuyNL win/downgrade
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#636 [11:16] <Absol> DopeGuyNL: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
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#638 [11:19] <DopeGuyNL> i can not do that
#639 [11:19] <DopeGuyNL> o wait it is a 3 month old a upgrade it
#640 [11:20] <CubeTheThird> DopeGuyNL, then to downgrade you'd have to reinstall windows 7 from a disk or backup
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#643 [11:20] <DopeGuyNL> ok bye i go eat some things
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#645 [11:20] <stingingobject5> help im lagging
#646 [11:21] <CubeTheThird> stingingobject5, give the URL to your dxdiag report here
#647 [11:21] <stingingobject5> http://paste.ubuntu.com/16635558/
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#649 [11:21] <CubeTheThird> stingingobject5, one moment
#650 [11:21] <CubeTheThird> stingingobject5, ok let's first update your graphics drivers. download and install https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?v=t
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#653 [11:31] <Helpme> Minecraft says my graphics card is outdated
#654 [11:33] <stingingobject5> is downloading the win zip one ok
#655 [11:34] <CubeTheThird> Helpme, do you have a dxdiag report?
#656 [11:34] <CubeTheThird> stingingobject5, sure, though the exe is preferable
#657 [11:34] <stingingobject5> ok
#658 [11:35] <stingingobject5> done
#659 [11:35] <CubeTheThird> stingingobject5, which you get?
#660 [11:36] <stingingobject5> zip
#661 [11:36] <CubeTheThird> stingingobject5, ok open it, and run the setup (setup.exe)
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#663 [11:37] <Eleanor_> Hello
#664 [11:38] <CubeTheThird> hello Eleanor_
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#666 [11:38] <stingingobject5> it says windows cannot complete the extraction
#667 [11:38] <stingingobject5> it says windows cannot complete the extraction
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#670 [11:41] <Eleanor_> HELLOL
#671 [11:41] <Eleanor_> sorry
#672 [11:41] <CubeTheThird> Eleanor_, do you need something?
#673 [11:41] <Eleanor_> yes
#674 [11:41] <stingingobject5> it says windows cannot complete the extraction
#675 [11:41] <CubeTheThird> stingingobject5, did it finish the download before you opened it?
#676 [11:41] <Eleanor_> its about my minecraft multiplaye
#677 [11:41] <stingingobject5> yep
#678 [11:41] <Eleanor_> or minecraft in general
#679 [11:42] <CubeTheThird> Eleanor_, just ask if you have a question
#680 [11:42] <CubeTheThird> stingingobject5, can you download the exe then?
#681 [11:42] <Eleanor_> its just when i go on multiplayer none of the servers work it says cant connect to server ive tried refreshing and logging in and out
#682 [11:42] <stingingobject5> ok
#683 [11:42] <Eleanor_> my friend can go on my account on her pc so im not sure what to do?
#684 [11:43] <CubeTheThird> Eleanor_, what anti-virus and firewall software do you have?
#685 [11:43] <Eleanor_> how do i check?
#686 [11:44] <CubeTheThird> ??> Eleanor_ tools/hjt
#687 [11:44] <Absol> Eleanor_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
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#689 [11:44] <Absol> Eleanor_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#691 [11:45] <Eleanor_> ok but im not sure if it will letme download it because my dad PUT something on my pc were i cant download things because they may be viruses xD
#692 [11:46] <CubeTheThird> Eleanor_, well it sounds like whatever that is, it's probably also preventing minecraft from connecting to mulitplayer
#693 [11:46] <Eleanor_> ok
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#696 [11:48] <Eleanor_> its not really downloading
#697 [11:48] <stingingobject5> it says this operating system is not suported
#698 [11:49] <stingingobject5> it says this operating system is not suported
#699 [11:49] <CubeTheThird> stingingobject5, is this the one I gave you? https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81497
#700 [11:50] <stingingobject5> yes
#701 [11:50] <Eleanor_> http://paste.ubuntu.com/
#702 [11:50] <Eleanor_> http://paste.ubuntu.com/16637082/
#703 [11:51] <CallMeTMuffin> I have Minecraft on the PS4 and it is fully updated. I viewed my trophies recently and I seen that there has been an expansion pack 1 added to the game. My problem is that I cannot access it and/or it is not downloaded. I have no idea Please help.
#704 [11:52] <Eleanor_> cubethethird i sent the link
#705 [11:52] <CubeTheThird> stingingobject5, ok hold on
#706 [11:52] <CubeTheThird> Eleanor_, one moment
#707 [11:52] <Eleanor_> ok#
#708 [11:52] <CubeTheThird> CallMeTMuffin, I recommend you look on the minecraft forums for solutions. We don't really assist with console editions here
#709 [11:53] <CallMeTMuffin> Alright thanks
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#711 [11:54] <CubeTheThird> Eleanor_, hmm that's strange I don't see any security software installed, unless the issue is malwarebytes. Let's do a different malware scan
#712 [11:54] <CubeTheThird> ??> Eleanor_ av/adwcleaner
#713 [11:54] <Absol> Eleanor_: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#714 [11:54] <Absol> Eleanor_: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#715 [11:54] <Eleanor_> K
#716 [11:55] <CubeTheThird> stingingobject5, try installing this one: http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.15.4248_W10x64_A.zip?acerid=635754868429194634&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E5-571&OS=ALL&LC=en&BC=ACER&SC=PA_6
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#727 [12:01] <stingingobject5> OK cube I'm done
#728 [12:02] <CubeTheThird> stingingobject5, you were able to install it?
#729 [12:02] <stingingobject5> yes
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#731 [12:02] <CubeTheThird> stingingobject5, ok good. Reboot your computer and try the game again
#732 [12:02] <stingingobject5> ok thanks
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#736 [12:09] <ru21> ik heb in eens een andere naam
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#744 [12:20] <iTz_FlameYT> I have been trying to play minecraft and I am being told to update drivers, however I am not tech savy so I was hoping someone could remote control my PC and set it up for me and get minecraft running
#745 [12:20] <CubeTheThird> iTz_FlameYT, do you have a dxdiag report?
#746 [12:20] <iTz_FlameYT> Yes
#747 [12:20] <CubeTheThird> iTz_FlameYT, give a URL to it here
#748 [12:21] <iTz_FlameYT> Ok, I just need to copy it to copy ubuntu or whatever its called
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#750 [12:21] <CubeTheThird> iTz_FlameYT, that's right, and paste the link here
#751 [12:21] <iTz_FlameYT> http://paste.ubuntu.com/16638127/
#752 [12:21] <iTz_FlameYT> There
#753 [12:22] <Belp> My graphics card for my computer does not work for Minecraft
#754 [12:22] <CubeTheThird> iTz_FlameYT, ah ok. Delete your minecraft launcher, and install the newer (.msi) one from https://minecraft.net/download
#755 [12:22] <CubeTheThird> Belp, do you have a dxdiag report?
#756 [12:22] <iTz_FlameYT> Ok, thank you
#757 [12:22] <Belp> Yes
#758 [12:23] <Belp> It said my graphics card was outdated
#759 [12:23] <CubeTheThird> Belp, give a URL to your report here
#760 [12:24] <iTz_FlameYT> Cube, Is there any other steps needed other than installing the newer .msi file?
#761 [12:24] <Belp> I'm sorry I have to go
#762 [12:24] <CubeTheThird> iTz_FlameYT, there shouldn't be no
#763 [12:24] <iTz_FlameYT> Ok thanks
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#766 [12:25] <iTz_FlameYT> It has just been repaired using the launcher, where will the minecraft.exe be located?
#767 [12:25] <CubeTheThird> iTz_FlameYT, it should be in the start menu
#768 [12:25] <iTz_FlameYT> Ok
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#770 [12:26] <iTz_FlameYT> Cube, I still get the same error
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#775 [12:28] <iTz_FlameYT> I still get the same error
#776 [12:28] <CubeTheThird> iTz_FlameYT, can you copy the crash report onto http://paste.ubuntu.com ?
#777 [12:29] <iTz_FlameYT> Yes ok
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#779 [12:29] <iTz_FlameYT> http://paste.ubuntu.com/16638378/
#780 [12:29] <CubeTheThird> iTz_FlameYT, and give the link to it here
#781 [12:29] <CubeTheThird> ok
#782 [12:29] <iTz_FlameYT> There
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#784 [12:29] <CubeTheThird> iTz_FlameYT, can you do the same thing with the Launcher Log?
#785 [12:29] <iTz_FlameYT> Ok
#786 [12:29] <iTz_FlameYT> I just need to locate .minecraft
#787 [12:30] <CubeTheThird> iTz_FlameYT, it should be in the Launcher Log tab of the launcher
#788 [12:30] <iTz_FlameYT> http://paste.ubuntu.com/16638424/
#789 [12:30] <iTz_FlameYT> There
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#791 [12:31] <iTz_FlameYT> What should I do
#792 [12:31] <GamerGirl> I am having an issue when I go to launch the game. My avast antivirus says that the file is malicious and whenever I go to run the game it says unable to update the native launcher
#793 [12:31] <CubeTheThird> GamerGirl, avast free?
#794 [12:32] <iTz_FlameYT> GamerGirl, try reinstalling the launcher and turn off avast until your game is launched
#795 [12:32] <GamerGirl> okay I will try that
#796 [12:32] <CubeTheThird> iTz_FlameYT, hmm this is strange. Something about the way the launcher is running isn't right. In the Edit Profile menu, is the Executable box checked?
#797 [12:32] <iTz_FlameYT> Nope
#798 [12:32] <iTz_FlameYT> It is not
#799 [12:33] <CubeTheThird> iTz_FlameYT, hmm ok can you open C:\Program Files(x86)\Minecraft
#800 [12:33] <Hi_> My Email for my MC acc won't work, and for the Mojang didn't it works, too. Can someone help me? (sry for my bad english)
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#802 [12:33] <CubeTheThird> Hi_, you will have to contact Mojang for assistance
#803 [12:33] <CubeTheThird> ??> Hi_ mojang/email
#804 [12:33] <Absol> Hi_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#805 [12:33] <Absol> Hi_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#807 [12:34] <iTz_FlameYT> I have opened C:\Program Files(x86)\Minecraft
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#809 [12:35] <CubeTheThird> iTz_FlameYT, delete everything in that folder, and reinstall the .msi
#810 [12:36] <iTz_FlameYT> Ok, could we possible do a screen share as it would be easier?
#811 [12:37] <CubeTheThird> iTz_FlameYT, sorry I don't do that
#812 [12:37] <iTz_FlameYT> I only have options repair and remove which do I select?
#813 [12:37] <CubeTheThird> iTz_FlameYT, do repair
#814 [12:37] <iTz_FlameYT> Ok]
#815 [12:37] <iTz_FlameYT> It has been repaired, now what?
#816 [12:38] <CubeTheThird> iTz_FlameYT, now close and re-open the launcher again
#817 [12:38] <iTz_FlameYT> Ok
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#819 [12:38] <iTz_FlameYT> Its downloading runtime
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#821 [12:39] <CubeTheThird> iTz_FlameYT, ok good
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#823 [12:40] <iTz_FlameYT> Thank you ever so much, I have my minecraft running!
#824 [12:40] <CubeTheThird> iTz_FlameYT, awesome! have fun!
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#828 [12:43] <iTz_FlameYT> Cube, what do you reccommend as the best server?
#829 [12:44] <CubeTheThird> iTz_FlameYT, I couldn't say. I don't generally play on public servers
#830 [12:44] <iTz_FlameYT> Ok.
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#832 [12:48] <Niclinsky82> http://paste.ubuntu.com/16637994/
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#846 [13:08] <Blackeyb> hey guys i need help with my minecraft everytime i press play it crashes before it can download. i just yesterday downloaded the mianite mob pack from technic pack.net it didnt work so i gave up but now that i want to play minecraft eithout the mob packs it also wont work
#847 [13:09] <Blackeyb> http://paste.ubuntu.com/16639458/
#848 [13:09] <Blackeyb> that is my system report thingy. im really bad wiht technology im sorry
#849 [13:10] * Hunterino [Hunterino@notlogged] has joined #minecrafthelp
#850 [13:10] <Hunterino> hola
#851 [13:10] <Hunterino> tengo un problema
#852 [13:11] <Blackeyb> do you know english?
#853 [13:11] <Hunterino> well , i have a problem
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#855 [13:11] <Blackeyb> dude same!
#856 [13:11] <CubeTheThird> Blackeyb, are you using the official game launcher?
#857 [13:11] <CubeTheThird> Hunterino, what's the problem?
#858 [13:11] <Blackeyb> yes
#859 [13:12] <CubeTheThird> Blackeyb, delete the launcher and install the newer one from https://minecraft.net/download (the .msi)
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#862 [13:12] <Hunterino> http://paste.ubuntu.com/16639612/ when i try play mine craft , the output error comes
#863 [13:12] <Hunterino> so u need help
#864 [13:12] <Blackeyb> okay ill try that thankjs
#865 [13:12] <Hunterino> i need it
#866 [13:12] <CubeTheThird> Hunterino, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#867 [13:12] <Blackeyb> wait how do i delete the launcher?
#868 [13:13] <CubeTheThird> Blackeyb, you click on it, and press delete?
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#873 [13:16] <XxDestroyVoidxX> my game crashed and its to do with Pixel Format not accelerated, something like that. anyway my Ubuntu Pastebin crash report is http://paste.ubuntu.com/16639703/
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#875 [13:17] <CubeTheThird> XxDestroyVoidxX, one moment
#876 [13:18] <CubeTheThird> XxDestroyVoidxX, download and install http://www.nvidia.com/download/driverResults.aspx/102997/en-us
#877 [13:18] <XxDestroyVoidxX> ok thank you
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#888 [13:43] <Fang> I need help with my Minecraft server. I made a .bat file to run it so I could change the RAM allocated, but I keep getting this error, followed by the file closing instantly. http://imgur.com/EuF4KyZ [I removed my name from in the image.]
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#892 [13:47] <CubeTheThird> Fang, run this command: java -version
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#894 [13:48] <Hypernoticz> I have been in contact for a week with OBS costumer support. i have been able to fix all problems for all game games ACCEPT: OBS has a screen glitch when recording minecraft. when i asked them what the problem was, they said to update my AMD drivers, witch i did. it fixed all issues with games like Shell shock live and Terraria and even ARK survival evolved. but minecraft still isn't working properly here is a link to the pr
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#896 [13:49] <CubeTheThird> Hypernoticz, the end of your message is cut off
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#898 [13:49] <Hypernoticz> what message?
#899 [13:49] <Hypernoticz> so u see the link?
#900 [13:49] <CubeTheThird> Hypernoticz, no. Your chat message was too long
#901 [13:50] <Hypernoticz> https://www.youtube.com/watch?v=0IX8FWDv23E
#902 [13:50] <Hypernoticz> there
#903 [13:50] <Hypernoticz> obs glitch
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#905 [13:50] <CubeTheThird> ??> Hypernoticz win/dxdiag
#906 [13:50] <Absol> Hypernoticz: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#907 [13:51] <Hypernoticz> k
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#909 [13:54] <Fang> run the command where?
#910 [13:54] <Fang> cmd?
#911 [13:54] <CubeTheThird> Fang, in the command prompt
#912 [13:55] <Hypernoticz> http://paste.ubuntu.com/16640827/ here it is
#913 [13:55] <Fang> I got the same error
#914 [13:55] <Fang> when I ran the java -version
#915 [13:55] <CubeTheThird> Fang, ok ya there's something messed up with your java installation. Uninstall ALL java versions you have on your computer
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#917 [13:56] <CubeTheThird> Hypernoticz, one moment
#918 [13:56] <Hypernoticz> k
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#920 [13:56] <CubeTheThird> Hypernoticz, it looks like you didn't install the most up to date drivers. download and install radeon software: http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064
#921 [13:57] <Hypernoticz> do i hit the orange download button?
#922 [13:57] <CubeTheThird> Hypernoticz, that's right
#923 [13:58] <Hypernoticz> the top 1
#924 [13:58] <Hypernoticz> k
#925 [13:58] <Hypernoticz> is there any settings i will need to change to activate it?
#926 [13:59] <Hypernoticz> how do i activate it?
#927 [13:59] <CubeTheThird> Hypernoticz, you open it..?
#928 [13:59] <Hypernoticz> just did hold on
#929 [14:00] <Fang> Okay, I reinstalled Java and the error did not show up again
#930 [14:00] <Fang> But I got another error instead
#931 [14:01] <Fang> http://img.prntscr.com/img?url=http://i.imgur.com/G7Z4S3M.png
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#933 [14:02] <CubeTheThird> Fang, you installed 32 bit java. You need 64 bit java
#934 [14:02] <Fang> Haha, my bad
#935 [14:03] <Fang> I'll get back to you
#936 [14:04] <Hypernoticz> it says: select to upgrade from 'HDMI Audio Driver' version 10.0.0.02 so do i have to select something once its done installing?
#937 [14:04] <Hypernoticz> its installing now
#938 [14:04] <Fang> Do I install online or offline?
#939 [14:04] <Fang> Java
#940 [14:04] <CubeTheThird> Fang, if it's asking online or offline, that's the 32 bit one. There are only offline 64 bit ones
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#942 [14:08] <Hypernoticz> ok now it say to restart my computer. im going to do that now. be back in about 5 minutes
#943 [14:08] <Fang> Thank you for your help and patience, Cube
#944 [14:08] <CubeTheThird> no problem :3
#945 [14:08] <FazTic_Rick> Hey! I have recently tried playing minecraft on my computer and the game crashes every time..It says my video drivers are outdated..after trying to download intel driver scan ( it didn<t do anything) I don't know what to do anymore...
#946 [14:09] <CubeTheThird> FazTic_Rick, do you have a dxdiag report?
#947 [14:09] <FazTic_Rick> I do
#948 [14:09] <FazTic_Rick> should I send it here?
#949 [14:09] <CubeTheThird> FazTic_Rick, yes please
#950 [14:09] <FazTic_Rick> http://paste.ubuntu.com/16641118/
#951 [14:10] <CubeTheThird> FazTic_Rick, sorry but your computer doesn't meet the minimum requirements for the game
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#953 [14:10] <FazTic_Rick> oh, alright...So I can't play at all?
#954 [14:10] <SweptSquire> Hey, I use a .bat file for my server and when I open it, it loads up, but closes right after
#955 [14:10] <SweptSquire> it doesnt stay open
#956 [14:10] <CubeTheThird> FazTic_Rick, you'd at minimum need a newer graphics card in that
#957 [14:11] <FazTic_Rick> Alright..Thanks for your help! Have a good day.
#958 [14:11] <CubeTheThird> SweptSquire, did you agree to the EULA?
#959 [14:11] * FazTic_Rick [FazTic_Rick@notlogged] has quit. (Client Quit)
#960 [14:11] <SweptSquire> Yes
#961 [14:11] <CubeTheThird> SweptSquire, what is the command your script runs?
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#963 [14:12] <SweptSquire> let me try to screenshot it
#964 [14:13] <SweptSquire> http://i.imgur.com/cftlXYb.png I know its a port problem, but I'm not sure what it is
#965 [14:13] <SweptSquire> I have my public ip address and the correct port as listed on my dlink page
#966 [14:13] <CubeTheThird> SweptSquire, according to that the server is already running...
#967 [14:14] <SweptSquire> that's weird
#968 [14:14] <SweptSquire> its not running within my minecraft menu
#969 [14:14] <CubeTheThird> SweptSquire, what address are you using to connect to it?>
#970 [14:15] <SweptSquire> http://i.imgur.com/ps7Z1Hc.png
#971 [14:16] <CubeTheThird> SweptSquire, umm that's your public address. On the same computer, you should be connecting with localhost
#972 [14:16] <SweptSquire> Oh
#973 [14:16] <SweptSquire> But I give the public address to other people right
#974 [14:16] <CubeTheThird> SweptSquire, yes. Assuming you port forwarded correctly
#975 [14:17] <SweptSquire> Do I add the 25565 when I give it to people, and when I do it for myself?
#976 [14:17] <CubeTheThird> SweptSquire, no. 25565 is default, so it adds it automatically for you
#977 [14:17] <SweptSquire> and other people as well?
#978 [14:17] <CubeTheThird> yes
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#980 [14:20] <SweptSquire_> How do I turn off my server?
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#982 [14:21] <CubeTheThird> SweptSquire_, did any windows pop up when you started it?
#983 [14:21] <SweptSquire_> No
#984 [14:21] <SweptSquire_> I cannot connect to it in minecraft
#985 [14:21] <SweptSquire_> I cannot connect to it in minecraft
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#987 [14:21] <SweptSquire_> or open the Gui
#988 [14:21] <CubeTheThird> SweptSquire_, in that case, open the task manager, and kill all java processes
#989 [14:21] <SweptSquire_> alrighty
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#991 [14:24] <SweptSquire_> How do I tell which one is a java process
#992 [14:25] <CubeTheThird> SweptSquire_, in the process list, it should be called java or javaw
#993 [14:26] <SweptSquire_> there's nothing here by that name
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#995 [14:27] <CubeTheThird> SweptSquire_, hmm that's strange... the only other reason you'd get that message, if the server isn't running, is your anti-virus or firewall is blocking java
#996 [14:27] <CubeTheThird> SweptSquire_, what anti-virus and firewall software do you have?
#997 [14:27] <SweptSquire_> kaspersky
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#999 [14:27] <SweptSquire_> my firewall is just windows
#1000 [14:27] <CubeTheThird> ??< av/kaspersky
#1001 [14:28] <CubeTheThird> SweptSquire_, ok go to Control Panel -> Firewall -> Allow a program or feature through the firewall
#1002 [14:29] <SweptSquire_> http://i.imgur.com/gyblVUa.png
#1003 [14:29] <SweptSquire_> which ones do I change?
#1004 [14:29] <CubeTheThird> SweptSquire_, check ALL the boxes for java
#1005 [14:30] <SweptSquire_> private and public?
#1006 [14:30] <CubeTheThird> SweptSquire_, that's right
#1007 [14:33] <SweptSquire_> it still gives me the 'perhaps a server is already running on that port' error
#1008 [14:33] <SweptSquire_> even though there is nothing related to java in task manager
#1009 [14:33] <CubeTheThird> SweptSquire_, hmm. Try rebooting your computer and trying again
#1010 [14:34] <SweptSquire_> alright
#1011 [14:34] <CubeTheThird> SweptSquire_, waiit
#1012 [14:34] <CubeTheThird> SweptSquire_, I was looking at your screenshot and I think I see the problem
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#1017 [14:37] <SweptSquire> I restarted but im still getting the same error
#1018 [14:37] <SweptSquire> do I need to forward to a different port or something
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#1020 [14:38] <CubeTheThird> SweptSquire, I think I know what the issue is. In the server.properties file, you put something in the server-ip line yes?
#1021 [14:38] <SweptSquire> yes, the public address
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#1023 [14:39] <CubeTheThird> SweptSquire, ya there's the problem. The server-ip should be left blank
#1024 [14:39] <SweptSquire> oh okay
#1025 [14:40] <SweptSquire> It worked! Thanks a lot
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#1027 [14:40] <CubeTheThird> glad that works!
#1028 [14:40] <Hypernoticz> it didnt fix it
#1029 [14:40] <Hypernoticz> :(
#1030 [14:41] <CubeTheThird> Hypernoticz, in the game's video settings, is VBOs turned on?
#1031 [14:41] <Hypernoticz> its off
#1032 [14:41] <Hypernoticz> do i turn it on?
#1033 [14:41] <CubeTheThird> Hypernoticz, ya try turning it on
#1034 [14:43] <Hypernoticz> didnt work:(
#1035 [14:43] <Hypernoticz> now what?
#1036 [14:43] <iTz_FlameYT> am i really still here cube?
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#1039 [14:44] <CubeTheThird> Hypernoticz, sorry isn't anything else I can recommend, since the issue isn't with the game
#1040 [14:44] <DeathTrollMC> Hello, can someone help me with this?¡ http://paste.ubuntu.com/16641938/
#1041 [14:44] <CubeTheThird> DeathTrollMC, one moment
#1042 [14:44] <DeathTrollMC> Oks :D
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#1044 [14:45] <CubeTheThird> DeathTrollMC, download and install https://downloadcenter.intel.com/download/18228/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-?product=81519
#1045 [14:45] <DeathTrollMC> Thanks!
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#1048 [14:46] <Miks> I am wondering how to fix the SSL peer shutdown incorrectly error
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#1050 [14:46] <CubeTheThird> Miks, what anti-virus and firewall software do you have?
#1051 [14:47] <anthpny> ola dudo bem
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#1053 [14:47] <Miks> Just the one that came on it? Ive already tried shutting it off and then trying it and it doesn't work
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#1057 [14:48] <CubeTheThird> Miks, ok let's do a malware scan tehn
#1058 [14:48] <CubeTheThird> *then
#1059 [14:48] <CubeTheThird> ??> Miks av/adwcleaner
#1060 [14:48] <Absol> Miks: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1061 [14:48] <Absol> Miks: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#1065 [14:49] <anders210300> Is there someone helpful in here?
#1066 [14:50] <CubeTheThird> anders210300, do you need something?
#1067 [14:50] <anders210300> Well my problem is that i forgot my password for my old minecraft acc. so i can't migrate it.
#1068 [14:50] <anders210300> And it wont send me an email when i'm requesting for a new password
#1069 [14:51] <CubeTheThird> anders210300, you'll have to contact Mojang about that
#1070 [14:51] <CubeTheThird> ??> anders210300 mojang/email
#1071 [14:51] <Absol> anders210300: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1072 [14:51] <Absol> anders210300: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1082 [15:02] <jackks> I'm on 1.8.8 and I have a Fletcher villager that harvests and replants vegetation but where do the seeds and crops go?
#1083 [15:02] <rach> why does 1.9.4 keep on crashing on windows 10?
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#1085 [15:03] <CubeTheThird> jackks, they have their own inventory for that
#1086 [15:03] <CubeTheThird> rach, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1087 [15:04] <jackks> Can you open that inventory>
#1088 [15:04] <rach> i am on that website now what do i do?
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#1090 [15:05] <CubeTheThird> jackks, you cannot no
#1091 [15:06] <CubeTheThird> rach, paste the crash report there, submit it, and give the link to that page here
#1092 [15:06] <Miks> Okay, it found one piece of malaward and removed it. When I turned my computer back on, minecraft was working, now it wont again.
#1093 [15:07] <CubeTheThird> Miks, hmm. Might need to do a more thorough scan then. Let's use s different program
#1094 [15:07] <CubeTheThird> ??> Miks av/malwarebytes
#1095 [15:07] <Absol> Miks: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1096 [15:07] <Absol> Miks: Download it here: http://www.malwarebytes.org/
#1097 [15:08] <rach> i have the report on the website but i dont get the last bit of it
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#1099 [15:10] <CubeTheThird> rach, did you submit it with the 'paste' button?
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#1112 [15:26] <Helpme> I am trying to play 1.8.9 on minecraft (Windows 10) but it says my graphics card is outdated
#1113 [15:26] <plzplzplzhalpme> I have the issue of where I have downloaded windows 10 and minecraft onto my computer and whenever I try to go onto my minecraft it will say pixel format not accelerated
#1114 [15:27] <CubeTheThird> Helpme, do you have a dxdiag report?
#1115 [15:27] <CubeTheThird> plzplzplzhalpme, do you have a dxdiag report?
#1116 [15:27] <Helpme> 1 sec
#1117 [15:27] <plzplzplzhalpme> yes i do
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#1119 [15:27] <CubeTheThird> plzplzplzhalpme, give a URL to it here
#1120 [15:27] <plzplzplzhalpme> http://paste.ubuntu.com/16642685/
#1121 [15:28] <CubeTheThird> plzplzplzhalpme, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
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#1123 [15:28] <plzplzplzhalpme> ok how do I downgrade to windows 7
#1124 [15:29] <CubeTheThird> plzplzplzhalpme, how long ago did you upgrade to windows 10?
#1125 [15:29] <plzplzplzhalpme> about 4-5 months ago
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#1127 [15:29] <CubeTheThird> plzplzplzhalpme, then you'd have to reinstall windows 7 from an installation disk or backup
#1128 [15:29] <Helpme> ---- Minecraft Crash Report ---- // I bet Cylons wouldn't have this problem. Time: 5/23/16 4:29 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Disp
#1129 [15:30] <plzplzplzhalpme> ok thank you for yourhelp
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#1132 [15:30] <CubeTheThird> ??> Helpme win/dxdiag
#1133 [15:30] <Absol> Helpme: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1135 [15:34] <Helpme> http://paste.ubuntu.com/16642860/
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#1137 [15:35] <tyteen4a03> Helpme: a second
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#1139 [15:35] <Helpme> ok
#1140 [15:36] <tyteen4a03> Helpme: your computer is too old for Minecraft
#1141 [15:36] <Helpme> how do I change this?
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#1143 [15:37] <Helpme> From my understanding all I need to do is update my graphics card
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#1145 [15:38] <Helpme> hello?
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#1147 [15:38] <Helpme> Could some one help?
#1148 [15:38] <tyteen4a03> Helpme: the overall cost of upgrading a new PC will be cheaper than that of a new graphics card
#1149 [15:38] <tyteen4a03> Helpme: your PC is roughly a decade old
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#1154 [15:40] <PLZHELPME> My minecraft launcher says my graphics card needs updating how do I do this?
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#1158 [15:41] <Emankiller12> my minecraft wont let me log in
#1159 [15:41] <tyteen4a03> PLZHELPME: as I said, your computer is too old for Minecraft
#1160 [15:41] <tyteen4a03> Emankiller12: what happens when you try?
#1161 [15:41] <Emankiller12> sorry but ur username or password is incorrect
#1162 [15:41] <Emankiller12> but i can go online and change the password
#1163 [15:41] <tyteen4a03> Emankiller12: are you using your email to log in?
#1164 [15:41] <Emankiller12> yes
#1165 [15:42] <PLZHELPME> I already got mineraft working on a differnt computer that has exactly the same stuff
#1166 [15:42] <tyteen4a03> ??> Emankiller12 login/throttle
#1167 [15:42] <Absol> Emankiller12: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1168 [15:42] <Absol> Emankiller12: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1169 [15:42] <tyteen4a03> PLZHELPME: good; but that specification is below the minimum requirements and hence will not be supported here
#1170 [15:42] <tyteen4a03> ??> PLZHELPME requirements
#1171 [15:42] <Absol> PLZHELPME: Minecraft is a modern game with modern requirements, which are belied by its retro style. http://is.gd/mc_requirements
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#1173 [15:42] <PLZHELPME> thanks
#1174 [15:42] <Emankiller12> how does it get unlocked before that
#1175 [15:43] <tyteen4a03> Emankiller12: there is no way
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#1185 [15:49] <horcruxjessie> My minecraft is very very laggy, even just on the screen where you choose single/multiplayer. I've tried uninstalling and reinstalling, updating everything, going back to 1.8, and I even tried going back to Windows 8, but I can't because I didn't save files when updating to Windows 10.
#1186 [15:50] <horcruxjessie> I can hardly even move it's so bad. Any advice?
#1187 [15:50] <tyteen4a03> ??> horcruxjessie win/dxdiag
#1188 [15:50] <Absol> horcruxjessie: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1192 [15:52] <horcruxjessie> I've got the link I need that it says on the site, but I don't know what to do now (I'm not good at this stuff)
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#1198 [16:08] <My_Name_Is_Cool> i cant launch minecraft so i went to the hopper.minecraft.net and it showed me directions and told me to paste my info on ubuntu pastebin and it told me to put this on here 16643383
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#1203 [16:19] <kingelchami6> hi
#1204 [16:20] <Problems> How do I change my settings so my graphics card works for minecraft?(Windows 10)
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#1207 [16:20] <kingelchami6> my problem is that i keep forgeting my password so i tried to reset it and it said that i have to many reset attempts
#1208 [16:21] <Problems> Hello?
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#1213 [16:25] <Problems> Minecraft says my graphics card needs updating what settings do I change?(Windows 10)(1.8.9)
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#1216 [16:26] <blehp> Hi I updated my java just now and now my minecraft won't load
#1217 [16:26] <blehp> :( can somebody help me?
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#1219 [16:27] <blehp> I've tried to update all my video drivers, but
#1220 [16:27] <blehp> i'm not really sure what I'm doing wrong
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#1226 [16:28] <liquidknowledge> Just wondering, is there anyway I can change my minecraft account name back to it's original? Someone with a russian email address took over my account and changed everything. I got it back through the email to reset to my old email, but, they changed the name and I have to wait
#1227 [16:28] <liquidknowledge> zz
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#1242 [16:49] <haku10> Hi i need help :)
#1243 [16:49] <haku10> I found my old account on minecraft but i don't remember my mail adresse someone can help me ? :/
#1244 [16:49] <urielsalis> haku10, You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1245 [16:49] <urielsalis> haku10, How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1246 [16:50] <haku10> Okay thx :D
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#1249 [16:52] <jayden> hello?
#1250 [16:52] <urielsalis> hi jayden
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#1252 [16:52] <jayden> hello i need a bit of asssistance
#1253 [16:52] <jayden> http://paste.ubuntu.com/16644167/
#1254 [16:53] <jayden> do you know what this is
#1255 [16:54] <urielsalis> jayden, download and install https://downloadcenter.intel.com/download/25188/Intel-Graphics-Driver-for-Windows-10-15-33-
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#1261 [16:56] <Problems> Pixel not accelrated
#1262 [16:57] <urielsalis> Problems, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1263 [16:57] <Kait26227> I can't see anyones skin. I can't even see my own. I don't have any mods. How do I fix it?
#1264 [16:57] <Problems> http://paste.ubuntu.com/16642685/
#1265 [16:58] <urielsalis> Problems, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 7 or use another PC or if you have a desktop PC, buy a new graphics card
#1266 [16:58] <urielsalis> Problems, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1267 [16:58] <urielsalis> Kait26227, can you run a speedtest in speedtest.net?
#1268 [16:59] <Problems> On my other Cp I changed 1 setting and it fixed but I forgot what it was
#1269 [16:59] <Problems> t(They are exactly the same)
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#1271 [17:00] <urielsalis> Problems, Intel has not released drivers for your graphics card for anything past Windows 7 as its too old, so I doubt that
#1272 [17:00] <Jay> Hi im having trouble starting my game
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#1274 [17:00] <urielsalis> Jay, what trouble?
#1275 [17:00] <Jay> http://paste.ubuntu.com/16644382/
#1276 [17:00] <Jay> thats my dxdiag report
#1277 [17:00] <urielsalis> Jay, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 8.1 or use another PC or if you have a desktop PC, buy a new graphics card
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#1279 [17:01] <urielsalis> Jay, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1280 [17:01] <Jay> ok thanks
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#1285 [17:07] <Mary> Mary
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#1291 [17:16] <FindingSum3662> Hi I Need Help With My Minecraft Account Im Having Account Difficulties i'm unable to log into my minecraft account
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#1293 [17:16] <FindingSum3662> say Hi I Need Help With My Minecraft Account Im Having Account Difficulties i'm unable to log into my minecraft account
#1294 [17:16] <FindingSum3662> hello anybody thats staff there
#1295 [17:16] <FindingSum3662> hello
#1296 [17:16] <FindingSum3662> Hi I Need Help With My Minecraft Account Im Having Account Difficulties i'm unable to log into my minecraft account
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#1299 [17:18] <FindingSum3662> Hi I Need Help With My Minecraft Account Im Having Account Difficulties i'm unable to log into my minecraft account
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#1301 [17:18] <CubeTheThird> FindingSum3662, what difficulties..?
#1302 [17:19] <FindingSum3662> ok so i think i got hacked or something it wont let me log into the account i changed the email and password several times and it still wont let me log into the account on the minecraft launcher or website's
#1303 [17:19] <CubeTheThird> ??> FindingSum3662 login/throttle
#1304 [17:19] <Absol> FindingSum3662: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1305 [17:19] <Absol> FindingSum3662: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
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#1307 [17:21] <FindingSum3662> i got one more question
#1308 [17:21] <CubeTheThird> ask away
#1309 [17:21] <FindingSum3662> ok so im not getting any emails from mojang at all
#1310 [17:21] <FindingSum3662> i use gmail
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#1313 [17:23] <CubeTheThird> FindingSum3662, you mean you don't get the reset password emails?
#1314 [17:24] <FindingSum3662> ok when i reset my password and ask to reset it i dont get any emails from mojang and my email is hlramseur1@gmail.com
#1315 [17:24] <FindingSum3662> yes
#1316 [17:24] <FindingSum3662> thats what i mean
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#1318 [17:24] <CubeTheThird> FindingSum3662, then you'll have to contact Mojang about it
#1319 [17:24] <CubeTheThird> ??> FindingSum3662 mojang/email
#1320 [17:25] <Absol> FindingSum3662: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1321 [17:25] <Absol> FindingSum3662: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1322 [17:25] <Absol> FindingSum3662: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1327 [17:29] <FindingSum3662> ok bye thank you for helping me
#1328 [17:29] <CubeTheThird> no problem :3
#1329 [17:30] <FindingSum3662> yall are great helping staff see ya later
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#1358 [18:04] <PotatoManHunter> Every time I try to play it says "Lack of updated graphic drivers"
#1359 [18:05] <urielsalis> PotatoManHunter, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1360 [18:06] <Gamer010> I have 10 windows but the minecraft jump me a crash report and I whanted to know because came out that and not let me open the game
#1361 [18:06] <PotatoManHunter> Yes I went through that here's the URL: http://paste.ubuntu.com/16645525/
#1362 [18:07] <Gamer010> okay and then aug
#1363 [18:08] <urielsalis> Gamer010, We need to see your crash log, which appears after a crash. First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1364 [18:08] <urielsalis> PotatoManHunter, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 7 or use another PC or if you have a desktop PC, buy a new graphics card
#1365 [18:08] <urielsalis> PotatoManHunter, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1366 [18:09] <PotatoManHunter> Okay thanks
#1367 [18:09] <PotatoManHunter> what kind of graphic card would I need
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#1369 [18:10] <Gamer010> download the driver for windows 10
#1370 [18:10] <ShadowMC123> Hello i got hacked and i need a new gmail for my minecraft account
#1371 [18:10] <ShadowMC123> any help please?
#1372 [18:10] <urielsalis> PotatoManHunter, a computer shop would be able to help you with that
#1373 [18:10] <urielsalis> ShadowMC123, You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1374 [18:10] <urielsalis> ShadowMC123, How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1375 [18:10] <urielsalis> Gamer010, you still havent told us your issue
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#1377 [18:11] <Gamer010> nose both english I am spanish
#1378 [18:11] <urielsalis> Gamer010, todavia no nos dijiste tu problema
#1379 [18:11] <Gamer010> you know spanish
#1380 [18:12] <Gamer010> mi problema es que el minecraft no me abre en windows 10 y me funcioanaba en la windows 7
#1381 [18:12] <Gamer010> y se abre pero me manda crash report
#1382 [18:13] <urielsalis> Gamer010, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1383 [18:14] <Gamer010> okay
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#1386 [18:15] <OverlordCommand> Hello? I need help with recovering my account because it is saying I am not using the e-mail I always use.
#1387 [18:15] * Wolf [Wolf@notlogged] has joined #minecrafthelp
#1388 [18:15] <GreyVulpine> OverlordCommand - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1389 [18:16] <Wolf> hi
#1390 [18:16] * gabriel [gabriel@notlogged] has joined #minecrafthelp
#1391 [18:16] <OverlordCommand> Thanks!
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#1393 [18:16] <Wolf> hello?
#1394 [18:16] <GreyVulpine> Wolf - Hello
#1395 [18:16] <Wolf> I need help with something
#1396 [18:16] <GreyVulpine> Wolf - Please elaborate
#1397 [18:16] <Wolf> I cant migrant my account
#1398 [18:16] <Wolf> It says I did not buy the game
#1399 [18:16] <GreyVulpine> Wolf - What is your minecraft username?
#1400 [18:17] <Wolf> WolfEmpireYT
#1401 [18:17] <GreyVulpine> That appears to be an already migrated account
#1402 [18:17] <Wolf> o
#1403 [18:17] <Wolf> but why cant I login ???
#1404 [18:18] <Wolf> It says I need to rebuy it
#1405 [18:18] <GreyVulpine> Are you using the email address as the username?
#1406 [18:18] <Wolf> Yes
#1407 [18:18] <Wolf> I tpyed it all right
#1408 [18:18] <GreyVulpine> And what is the exact error message you're getting?
#1409 [18:19] <Wolf> This account you are trying to join/connect/login You need to buy the game
#1410 [18:19] <Wolf> ;l
#1411 [18:19] <Wolf> did it get stolen?
#1412 [18:19] <GreyVulpine> Wolf - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1413 [18:19] * Gamer010 [Gamer010@notlogged] has quit. (Ping timeout: 195 seconds)
#1414 [18:20] <Wolf> I did last night and I waited and No respones
#1415 [18:20] * techno156 [techno156@notlogged] has joined #minecrafthelp
#1416 [18:20] <GreyVulpine> They usually take a few days to respond back to you
#1417 [18:20] <Wolf> k
#1418 [18:20] <Wolf> well Ill just wait then :l
#1419 [18:20] <Wolf> :) thanks
#1420 [18:20] <Wolf> :) thanks
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#1422 [18:21] <ShadowMC123> Dammit. I dont have my ID and i lost my gmail account this feels so hopeless. Is their any chance at this point I will get it back?
#1423 [18:24] <GreyVulpine> We can't answer that, contact Mojang Support, maybe they can provide alternative means of account verification.
#1424 [18:24] <GreyVulpine> ShadowMC123 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1425 [18:24] <ShadowMC123> I did but I barley have any proof :(
#1426 [18:24] <GreyVulpine> Then it's up to them to say that.
#1427 [18:25] <ShadowMC123> hope for luck
#1428 [18:25] * urielsalis hopes for luck
#1428 [18:26] * Deidarah [Deidarah@notlogged] has joined #minecrafthelp
#1429 [18:26] <Deidarah> hello?
#1430 [18:26] <GreyVulpine> Hello.
#1431 [18:27] <Deidarah> I'm having trouble getting to my old mineraft account.
#1432 [18:27] <GreyVulpine> What kind of trouble?
#1433 [18:27] <Deidarah> Well, I have two, mine and my brothers.
#1434 [18:27] * mariana [mariana@notlogged] has quit. (Ping timeout: 195 seconds)
#1435 [18:27] <Deidarah> I can't remember my password and I have a list of emails that I remember had the accounts on them.
#1436 [18:28] <Deidarah> andI've tried everything.
#1437 [18:28] <Deidarah> And it won't let me log in
#1438 [18:28] <GreyVulpine> Deidarah - After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems to protect the account against brute force attacks to gain access. This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1439 [18:28] <Deidarah> so i go to forgot my email
#1440 [18:28] * nycollas [nycollas@notlogged] has joined #minecrafthelp
#1441 [18:28] <nycollas> help
#1442 [18:28] <Deidarah> greyvulpine
#1443 [18:29] <nycollas> conssigo not leave my minecraft full screen
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#1448 [18:31] <Deidarah> Hella I have one more question.
#1449 [18:31] <Deidarah> Hello*
#1450 [18:31] <GreyVulpine> Ask away.
#1451 [18:31] <Deidarah> Is there a way to find out which one of my emails is associated with my minecraft no mojang account.
#1452 [18:32] <Deidarah> also how do i log into a mojang account if i forget the password
#1453 [18:32] <GreyVulpine> Deidarah - There is not, short of emailing Mojang Support
#1454 [18:32] <GreyVulpine> And you can reset your password through: https://account.mojang.com/password
#1455 [18:33] <Deidarah> aw
#1456 [18:33] * jjs999jjs [jjs999jjs@notlogged] has quit. (Quit: Leaving)
#1457 [18:34] <Deidarah> can i see the timer cool down in any way?
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#1461 [18:37] <Deidarah> fuck u
#1462 [18:37] <Absol> Deidarah: Please keep it civil
#1463 [18:37] <Deidarah> xD
#1464 [18:37] <Deidarah> sorry
#1465 [18:37] <MoisiGW> help
#1466 [18:37] * Deidarah [Deidarah@notlogged] has quit. (Quit: Web client closed)
#1467 [18:38] <MoisiGW> necesito ayudaaa
#1468 [18:38] * Kris [Kris@notlogged] has quit. (Ping timeout: 198 seconds)
#1469 [18:38] <MoisiGW> ayuda
#1470 [18:38] <MoisiGW> :(
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#1480 [18:51] <nathanh> i need help with my mincraft account
#1481 [18:51] <Kiyiko_> ok
#1482 [18:51] <nathanh> i can't find my password
#1483 [18:51] <nathanh> i dont know i ment
#1484 [18:52] * Shredder325 [Shredder325@notlogged] has joined #minecrafthelp
#1485 [18:53] <nathanh> i need help with my password because i try getting it back on mojang forgot password i put my email in and now i dont know my password
#1486 [18:53] <CubeTheThird> nathanh, so you've tired resetting it, and you don't get an email?
#1487 [18:53] <nathanh> nope
#1488 [18:53] <nathanh> i do not
#1489 [18:54] <nathanh> i click on the email reset bottum and does not work
#1490 [18:54] <CubeTheThird> nathanh, you will have to contact Mojang about this
#1491 [18:54] <CubeTheThird> ??> nathanh mojang/email
#1492 [18:54] <Absol> nathanh: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1493 [18:54] <Absol> nathanh: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1494 [18:54] <nathanh> this is not helping
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#1498 [18:57] <Boney> I can't play Minecraft cause it crashes
#1499 [18:57] <CubeTheThird> Boney, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1500 [18:58] <Boney> http://paste.ubuntu.com/16646568/
#1501 [18:58] <CubeTheThird> Boney, one moment
#1502 [18:59] <CubeTheThird> Boney, download and install http://www.nvidia.com/download/driverResults.aspx/99998/en-us
#1503 [18:59] <Boney> okay
#1504 [19:00] * Wagerman [Wagerman@notlogged] has joined #minecrafthelp
#1505 [19:00] <Wagerman> I am in a big predicament. I don't have access to the email I used on my account and I have no idea about the security questions.
#1506 [19:00] <CubeTheThird> Wagerman, you'll have to contact Mojang about that
#1507 [19:01] <CubeTheThird> ??> Wagerman mojang/email
#1508 [19:01] <Absol> Wagerman: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1509 [19:01] <Absol> Wagerman: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1510 [19:01] <Wagerman> Thanks a lot guys!
#1511 [19:01] <Boney> After I download it what do I do it with it?
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#1513 [19:02] <CubeTheThird> Boney, install it
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#1518 [19:05] <Boney> after my computer restarts do I have to do anything else or is it fixed?
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#1527 [19:14] <Boney> CubeTheThird
#1528 [19:14] <CubeTheThird> Boney, any luck?
#1529 [19:14] <Boney> It doesn't work
#1530 [19:14] * techno156 [techno156@notlogged] has quit. (Quit: There are those who live without living. Don't be one of those.)
#1531 [19:15] <CubeTheThird> Boney, same error?
#1532 [19:15] <Boney> ya
#1533 [19:15] <CubeTheThird> Boney, can you make a new dxdiag report?
#1534 [19:15] <Boney> sure
#1535 [19:16] * SoisterG [SoisterG@notlogged] has joined #minecrafthelp
#1536 [19:16] <Boney> Here, http://paste.ubuntu.com/16646995/
#1537 [19:17] <CubeTheThird> Boney, hmm you might need an intel driver too, since you seem to have hybrid graphics. One moment
#1538 [19:17] <SoisterG> I am trying to join a minecraft multiplayer server. I look at the server menu and none of my servers are pinging. I have tried pinging from cmd and I can successfully do so. I cannot connect to any server. Anywhey to fix?
#1539 [19:18] <CubeTheThird> Boney, try download and install https://downloadcenter.intel.com/download/25188/Intel-Graphics-Driver-for-Windows-10-15-33-
#1540 [19:18] <CubeTheThird> SoisterG, what anti-virus and firewall software do you have?
#1541 [19:18] * Kiosk [Kiosk@notlogged] has joined #minecrafthelp
#1542 [19:18] <Kiosk> hello
#1543 [19:19] <CubeTheThird> hello Kiosk
#1544 [19:19] <Boney> will do
#1545 [19:19] <Kiosk> I just changed my password for my mojang account, but I am unable to login with that password
#1546 [19:19] <Kiosk> Any ideas?
#1547 [19:19] <Kiosk> :X
#1548 [19:19] <CubeTheThird> ??> Kiosk login/throttle
#1549 [19:19] <Absol> Kiosk: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1550 [19:19] <Absol> Kiosk: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1551 [19:19] <urielsalis> Kiosk, After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access. This means you wont be able to login to any account, with valid or not, in your network. This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset
#1552 [19:19] <SoisterG> Malwarebytes Anti-Malware, Windows Firewall, Hotspot Shield
#1553 [19:20] <urielsalis> SoisterG, uninstall hotspot shield
#1554 [19:20] <CubeTheThird> what's hotspot shield?
#1555 [19:20] <Kiosk> thankyou!
#1556 [19:20] <urielsalis> CubeTheThird, VPN iirc
#1557 [19:20] <Kiosk> k used vpn xD
#1558 [19:20] <Kiosk> tyty
#1559 [19:21] <SoisterG> Alright uninstalled it, problem was not fixed
#1560 [19:22] * Boney [Boney@notlogged] has quit. (Ping timeout: 195 seconds)
#1561 [19:25] <SoisterG> I also have tried restarting my computer a few times and that hasn't fixed it
#1562 [19:26] * Boney [Boney@notlogged] has joined #minecrafthelp
#1563 [19:26] <CubeTheThird> SoisterG, let's do a malware scan
#1564 [19:26] <SoisterG> alright
#1565 [19:26] <CubeTheThird> ??> SoisterG av/adwcleaner
#1566 [19:26] <Absol> SoisterG: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1567 [19:26] <Absol> SoisterG: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1568 [19:26] <Boney> Cube, it still doesn't work
#1569 [19:26] * vegeta3343 [vegeta3343@notlogged] has joined #minecrafthelp
#1570 [19:26] <SoisterG> alrighty
#1571 [19:27] <CubeTheThird> Boney, new dxdiag please?
#1572 [19:27] <Boney> okay
#1573 [19:27] * vegeta3343 [vegeta3343@notlogged] has quit. (Client Quit)
#1574 [19:29] <Boney> Cube, http://paste.ubuntu.com/16647246/
#1575 [19:30] <CubeTheThird> Boney, hmm it's strange. The drivers seem to be installed, but they aren't being used (at least not properly)
#1576 [19:30] <Boney> so what do I do about it?
#1577 [19:31] <CubeTheThird> Boney, hmm wait. Is your computer a laptop or desktop?
#1578 [19:31] <Boney> Desktop
#1579 [19:31] <CubeTheThird> Boney, ohh. I think I know the problem. I think your computer monitor is plugged into your motherboard, instead of your graphics card
#1580 [19:31] <Boney> oh
#1581 [19:32] * SoisterG [SoisterG@notlogged] has quit. (Ping timeout: 195 seconds)
#1582 [19:32] <Boney> So what how do I change that?
#1583 [19:33] <CubeTheThird> Boney, on the back of your computer tower, there should be 2 sets of ports for a monitor: some going vertical and others going horizontal
#1584 [19:33] <Boney> ya
#1585 [19:34] <CubeTheThird> Boney, (assuming your computer is standing up) the horizontal ones are your graphics card
#1586 [19:34] * SoisterG [SoisterG@notlogged] has joined #minecrafthelp
#1587 [19:34] <SoisterG> Alright I am back and I cleaned and restarted my computer
#1588 [19:35] <CubeTheThird> SoisterG, any change?
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#1590 [19:35] <Boney> what do about it?
#1591 [19:35] * Ben_ [Ben_@notlogged] has joined #minecrafthelp
#1592 [19:36] <CubeTheThird> Boney, plug your monitor into one of those plugs instead
#1593 [19:36] * Ben_ [Ben_@notlogged] has quit. (Client Quit)
#1594 [19:36] <SoisterG> No changes
#1595 [19:37] * SuperManBoy2016 [SuperManBoy2016@notlogged] has joined #minecrafthelp
#1596 [19:37] <Boney> well mine is a hmi
#1597 [19:37] <Boney> for my monitor plug
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#1599 [19:37] <Boney> hdmi
#1600 [19:38] <CubeTheThird> Boney, ok ya. Do you see more than 1 HDMI port on the computer tower?
#1601 [19:38] <Boney> yes
#1602 [19:38] <Boney> yes
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#1604 [19:39] <CubeTheThird> Boney, can you try plugging the monitor into a different one?
#1605 [19:40] <SoisterG> I have also tried adding new rules for the Windows Firewall to allow Minecraft and etc, it still doesnt work. Error code is: java.net.ConnectException: Connection refused: no further information:
#1606 [19:40] <Boney> actually I think I only have one
#1607 [19:40] <CubeTheThird> ??> SoisterG tools/hjt
#1608 [19:40] <Absol> SoisterG: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1609 [19:41] <Absol> SoisterG: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1610 [19:41] <Boney> cause the plug only fits in one
#1611 [19:41] <SoisterG> Alright Ill get on that
#1612 [19:42] <CubeTheThird> Boney, if you compare to this picture: http://kbimg.dell.com/library/KB/DELL_ORGANIZATIONAL_GROUPS/DELL_GLOBAL/REC/add%20in%20card.jpg
#1613 [19:43] <SoisterG> here is the log: http://paste.ubuntu.com/16647516/
#1614 [19:43] <CubeTheThird> Boney, is the HDMI port with the blue section, where it has other things too, or like the green section where it only has 1 or 2 other ports?
#1615 [19:43] <CubeTheThird> SoisterG, according to this you have some avast software too
#1616 [19:44] <Boney> in the blue section
#1617 [19:44] <SoisterG> Alright
#1618 [19:44] <CubeTheThird> Boney, and you don't have an HDMI port in the other section of yours?
#1619 [19:45] <Boney> Only one
#1620 [19:45] <CubeTheThird> Boney, hmm well the other section is your graphics card. If you can't plug your monitor into it, you probably wont get many (if any) games working. You might need an adapter
#1621 [19:45] * rayberth [rayberth@notlogged] has joined #minecrafthelp
#1622 [19:46] <SoisterG> Is there anything else I need to do to be able to fix the issue?
#1623 [19:47] <CubeTheThird> SoisterG, can you try uninstalling avast and rebooting?
#1624 [19:47] <SoisterG> Sure, Ill get on it
#1625 [19:47] <Boney> My monitor doesn't have an adapter
#1626 [19:47] <Boney> I only have the hdmi
#1627 [19:48] * SuperManBoy2016 [SuperManBoy2016@notlogged] has quit. (Quit: Web client closed)
#1628 [19:48] <SoisterG> Alright restarting, Ill be back in a moment
#1629 [19:48] <CubeTheThird> Boney, I mean you'll need to get yourself an adapter (they are really cheap) to convert HDMI to VGA or whatever you have on it. Alternatively you could use a different cable that your monitor also supports
#1630 [19:50] <Boney> Is it possible to use another monitor that has the adapter
#1631 [19:51] <CubeTheThird> Boney, yes that's equally an option
#1632 [19:51] * SoisterG [SoisterG@notlogged] has quit. (Ping timeout: 195 seconds)
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#1634 [19:53] <SoisterG> Alright I have uninstalled it. Problem has not been fixed
#1635 [19:54] <CubeTheThird> hmm
#1636 [19:54] <CubeTheThird> SoisterG, what does it tell you when you try connecting to one of those servers?
#1637 [19:55] <SoisterG> I hit connect, it stays on Connecting to the server for about 20-30 seconds, then the error message is- java.net.ConnectException: Connection timed out: no further information:
#1638 [19:55] * arthurpintao [arthurpintao@notlogged] has joined #minecrafthelp
#1639 [19:55] <CubeTheThird> SoisterG, have you always experienced this issue?
#1640 [19:56] <SoisterG> No I have not, yesturday and before my minecraft was working fine, today it just stopped working for some reason
#1641 [19:56] <SoisterG> btw this is Minecraft version 1.9.2
#1642 [19:56] * arthurpintao [arthurpintao@notlogged] has quit. (Client Quit)
#1643 [19:56] <CubeTheThird> SoisterG, did you recently install or update anything?
#1644 [19:57] <SoisterG> No
#1645 [19:57] <CubeTheThird> SoisterG, new router or modem?
#1646 [19:57] <SoisterG> No
#1647 [19:57] * cachorropacw [cachorropacw@notlogged] has joined #minecrafthelp
#1648 [19:57] <CubeTheThird> SoisterG, did you try configuring port forward settings?
#1649 [19:57] <SoisterG> Yes
#1650 [19:58] <CubeTheThird> SoisterG, could you try removing any port forward rules you've set?
#1651 [19:58] <SoisterG> When I tried it and it didnt work, I did remove them
#1652 [19:59] <CubeTheThird> SoisterG, can you double-check that they've been removed?
#1653 [19:59] <SoisterG> Yeah let me go do that
#1654 [20:00] <rayberth> @absol
#1655 [20:00] <CubeTheThird> rayberth, Absol is a robot. Do you need something?
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#1657 [20:01] <SoisterG> All port forwards were double checked and they are all gone
#1658 [20:01] <CubeTheThird> SoisterG, hmm. Can you run a full scan with malwarebytes?
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#1660 [20:01] <SoisterG> Sure
#1661 [20:01] <SoisterG> Alright running the scan, may be a bit
#1662 [20:02] <CubeTheThird> ya those can take a while
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#1667 [20:07] <SoisterG> Alright its close to being done, may take a bit more time though
#1668 [20:09] * micelle [micelle@notlogged] has joined #minecrafthelp
#1669 [20:10] <micelle> help
#1670 [20:10] <micelle> help
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#1675 [20:12] * jason [jason@notlogged] has joined #minecrafthelp
#1676 [20:13] <jason> im having trouble downloading minecraft and am not computer savy can u help
#1677 [20:13] <CubeTheThird> jason, what trouble?
#1678 [20:13] * gabriel [gabriel@notlogged] has joined #minecrafthelp
#1679 [20:13] <jason> lack of updated driver possibly
#1680 [20:14] <CubeTheThird> jason, do you have a dxdiag report?
#1681 [20:14] <jason> i did all it said and it did not fix problem
#1682 [20:14] <jason> yes
#1683 [20:14] <CubeTheThird> jason, give a URL to it here
#1684 [20:15] <SoisterG> The last part of my scan is about halfway done, it may be about 5-20 minutes
#1685 [20:15] <jason> how do i find url for it
#1686 [20:16] <CubeTheThird> jason, did you paste it onto a website?
#1687 [20:17] <jason> no i did the save all i have the little folder thing on my home page where u can click on it and get all the info
#1688 [20:18] <CubeTheThird> jason, ok paste the text in it onto http://paste.ubuntu.com and give the URL here.
#1689 [20:19] <jason> ok did it
#1690 [20:19] <CubeTheThird> jason, now give the link to the page you pasted it to here
#1691 [20:19] <jason> it says download to text do i hit that
#1692 [20:20] <CubeTheThird> jason, no. Copy the website address (press f6 to highlight) and give that here
#1693 [20:20] * Baird97man [Baird97man@notlogged] has joined #minecrafthelp
#1694 [20:21] <Baird97man> i just gto minecraft no it cant conncect to the internet even though i have it on my firewall as a pass though and my internets fine
#1695 [20:22] <jason> i dont see a url i did the past thing now its on that but it has download what website address am i copying
#1696 [20:23] <CubeTheThird> jason, the address at the top of your browser...
#1697 [20:24] * glomperful [glomperful@notlogged] has joined #minecrafthelp
#1698 [20:24] <jason> is it this http://paste.ubuntu.com/16648218/
#1699 [20:24] <glomperful> so i bought mc like 2 years ago on an email
#1700 [20:25] <CubeTheThird> jason, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1701 [20:25] <glomperful> but now the login email doesnt even register
#1702 [20:25] <jason> how can i downgrade to 7
#1703 [20:25] <glomperful> torrent it
#1704 [20:25] <CubeTheThird> jason, you'd need to install it from an installation disk or a backup
#1705 [20:26] <CubeTheThird> glomperful, what happens when you try logging in exactly?
#1706 [20:26] <jason> if i purchased the game and my computer will not support can it be refunded
#1707 [20:26] <CubeTheThird> jason, please also note, because of how old your graphics card is, you likely won't get the most recent versions of the game running
#1708 [20:26] <Baird97man> anyone? that can help me? my qustion [18:21] <Baird97man> i just gto minecraft no it cant conncect to the internet even though i have it on my firewall as a pass though and my internets fine
#1709 [20:26] <CubeTheThird> ??> jason account/refund
#1710 [20:26] <Absol> jason: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1711 [20:26] <glomperful> when i first tried it didnt accept any of the passwords that it could be
#1712 [20:26] <CubeTheThird> Baird97man, what's the error message?
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#1714 [20:27] <glomperful> so i sent a help email to support to try to find my email
#1715 [20:27] <CubeTheThird> glomperful, did you try resetting the password?
#1716 [20:27] <Baird97man> one sec
#1717 [20:27] <glomperful> the account didnt exist, i could make an account under the same email
#1718 [20:27] <jason> thank u very much for all ur help
#1719 [20:27] <glomperful> i have proof that the email i bought it with is what i used to sign up
#1720 [20:27] <CubeTheThird> glomperful, what is your minecraft username?
#1721 [20:27] <glomperful> glomperful
#1722 [20:28] <CubeTheThird> glomperful, ya as far as I can tell that name was changed a month ago, so your account was probably compromised. You'll have to contact Mojang about this
#1723 [20:28] <CubeTheThird> ??> glomperful mojang/email
#1724 [20:28] <Absol> glomperful: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1725 [20:28] <Absol> glomperful: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1727 [20:29] <glomperful> it was compromised?
#1728 [20:29] <glomperful> well then
#1729 [20:29] <glomperful> sucks to be me
#1730 [20:29] <Baird97man> sorry, but we counldnt connect to our servers please make sure that you are online and minecraft is not block (sockettimeoutexception: connect timed out
#1731 [20:29] <CubeTheThird> glomperful, well unless you changed it and forgot...
#1732 [20:29] <CubeTheThird> Baird97man, what anti-virus and firewall software do you have?
#1733 [20:29] <SoisterG> Sorry about the big wait, this scan is running slower than i thought. It will be done soon
#1734 [20:29] <glomperful> i would never change the email it was under so i guess it was
#1735 [20:29] <glomperful> fuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
#1736 [20:29] <Baird97man> no anti virus and windows firewall
#1737 [20:29] <CubeTheThird> Baird97man, then let's do a malware scan
#1738 [20:30] <CubeTheThird> ?? Baird97man av/adwcleaner
#1739 [20:30] <glomperful> i already sent an email to support though, do i have to wait for them to reply to send another
#1740 [20:30] <CubeTheThird> ??> Baird97man av/adwcleaner
#1741 [20:30] <CubeTheThird> ??> Baird97man av/adwcleaner
#1742 [20:30] <CubeTheThird> gahhhh stupid Absol
#1743 [20:30] <CubeTheThird> ??> Baird97man av/adwcleaner
#1744 [20:30] <Absol> Baird97man: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1745 [20:30] <Absol> Baird97man: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1746 [20:30] <CubeTheThird> glomperful, you sent them your transaction ID and everything?
#1747 [20:30] <Baird97man> ok
#1748 [20:30] <glomperful> in the first one i didnt realize that it was the email's problem
#1749 [20:30] <glomperful> i sent them one to try to reset my password because it wasnt working
#1750 [20:31] <glomperful> and then i saw i could actually make a new account under the same email
#1751 [20:31] <glomperful> so idk
#1752 [20:31] <CubeTheThird> glomperful, only thing I can recommend is contacting them again, with the transaction ID from the account purchase, stating you're trying to recover it
#1753 [20:32] <jorman777> nececito ayuda porque el minecraft no me arranca y no es por mods o texturas ya que es la primera vez que lo descargo
#1754 [20:32] <glomperful> yeah i didnt think you'd be able to do much in recovering lol
#1755 [20:32] <glomperful> thanks for helping though
#1756 [20:32] <CubeTheThird> no problem :3
#1757 [20:32] * xIAbood_22 [xIAbood_22@notlogged] has joined #minecrafthelp
#1758 [20:32] <glomperful> about how long do you think it would take them to reply?
#1759 [20:32] <jorman777> alguien porfavor ayudeme
#1760 [20:34] <CubeTheThird> glomperful, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1761 [20:34] <CubeTheThird> jorman777, we only speak English here
#1762 [20:34] * boosted [boosted@notlogged] has joined #minecrafthelp
#1763 [20:34] <jorman777> yo hablo español
#1764 [20:34] <boosted> hi
#1765 [20:34] <boosted> jorman tu hablas espanol?
#1766 [20:35] <boosted> hey guys i need help with async world edit
#1767 [20:35] <boosted> im very confused...
#1768 [20:35] <boosted> it wont work with paper spigot
#1769 [20:35] <CubeTheThird> boosted, this chatroom is for vanilla minecraft techs upport
#1770 [20:35] * Baird97man [Baird97man@notlogged] has quit. (Ping timeout: 195 seconds)
#1771 [20:35] <boosted> oml
#1772 [20:35] <boosted> im so done lol
#1773 [20:35] <boosted> link me to paper spigot?
#1774 [20:36] <boosted> so i can talk about plugins?
#1775 [20:36] <CubeTheThird> boosted, you could try asking in #spigot
#1776 [20:36] <CubeTheThird> boosted, or on the minecraft forums
#1777 [20:36] <jorman777> implusado sabes como solucionar el problema del minecraft cuando no quiere arrancar
#1778 [20:36] <boosted> im not gonna wait 100 years to get a message
#1779 [20:37] <jorman777> respondan
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#1781 [20:38] <jorman777> porfa necesito ayuda el minecraft no arranca creo que sale fomato pixel como soluciono eso
#1782 [20:38] <jorman777> y el cras report diganme como solucionarlo
#1783 [20:39] * DURAFFgaming [DURAFFgaming@notlogged] has joined #minecrafthelp
#1784 [20:39] <jorman777> crahs report
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#1789 [20:42] <Baird97man> ok im back
#1790 [20:42] <Baird97man> i did it
#1791 [20:42] <Baird97man> and it didnt work
#1792 [20:43] <Baird97man> hello?
#1793 [20:44] * jorman777 [jorman777@notlogged] has quit. (Ping timeout: 195 seconds)
#1794 [20:47] <Baird97man> cant connect to minecraft servers when i try to login
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#1796 [20:49] <SoisterG> K cube the scan is finally complete
#1797 [20:49] <SoisterG> Do I remove all potentially unwanted programs?
#1798 [20:50] <CubeTheThird> SoisterG, yes do that
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#1800 [20:51] <SoisterG> Alright restarting comp to apply, brb
#1801 [20:51] <Sbobjoe> Hey there I am looking at getting my account info for my alpha account.
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#1804 [20:52] <Sbobjoe> i have my username and password i just cant remember the email
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#1810 [20:56] <SoisterG> Back, trying minecraft
#1811 [20:57] <kinglostburry> what does it mean if my account is toggled? cause i have not been able to get in all weekend and i know i have entered the info correctly
#1812 [20:57] <SoisterG> No changes, still doesnt work
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#1814 [20:59] <SoisterG> yep, didnt work
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#1816 [20:59] <GhostVig> I am having difficulty with my launcher it refuses to connect with the game
#1817 [21:00] <GhostVig> it will not allow me to sign in
#1818 [21:00] <GhostVig> it has been an hour
#1819 [21:00] <GhostVig> i have tried to repair and have tried to redownload the game
#1820 [21:01] * kinglostburry [kinglostburry@notlogged] has quit. (Quit: Web client closed)
#1821 [21:03] <SoisterG> Is there anything else I can do to resolve my issues?
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#1823 [21:15] <Baird97man> hey im back and it didnt work
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#1826 [21:18] * NTM_Nacho205 [NTM_Nacho205@notlogged] has joined #minecrafthelp
#1827 [21:19] <NTM_Nacho205> hola no puedo entrar a minecraft
#1828 [21:19] * Cyrus [Cyrus@notlogged] has joined #minecrafthelp
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#1830 [21:22] <Maxis> ??> NTM_Nacho205 lang/es
#1831 [21:22] <Absol> NTM_Nacho205: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#1832 [21:23] <NTM_Nacho205> I can not get into minecraft
#1833 [21:24] <NTM_Nacho205> Error! Unknown e-mail address or password.
#1834 [21:26] <Maxis> NTM_Nacho205, what is your Minecraft in-game name?
#1835 [21:27] * Extreme_ [Extreme_@notlogged] has joined #minecrafthelp
#1836 [21:28] <NTM_Nacho205> NTM_Nacho205
#1837 [21:29] <Maxis> NTM_Nacho205, are you using your E-Mail address to login to the game?
#1838 [21:30] <Maxis> NTM_Nacho205, rather, the E-Mail address you used to register your Mojang account
#1839 [21:30] <NTM_Nacho205> yea
#1840 [21:31] <NTM_Nacho205> lovergameryttt@gmail.com
#1841 [21:32] <Maxis> NTM_Nach205, please don't share that information here
#1842 [21:32] <NTM_Nacho205> I am sorry
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#1850 [22:09] <NateDogg17> Hey I need assistance with the internal Exception: java.lang.NullPointerException error on my mac
#1851 [22:10] <NateDogg17> every time I try to join a LAN world or a server this comes up
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#1853 [22:17] * shurishuring [shurishuring@notlogged] has joined #minecrafthelp
#1854 [22:18] <shurishuring> I can't understand that "Failed to write core dump. Minidumps are not enabled by default on client versions of Windows"
#1855 [22:18] <shurishuring> What problems in my computer?
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#1857 [22:23] * fling [fling@notlogged] has quit. (Ping timeout: 190 seconds)
#1858 [22:23] <Sheb> Hello
#1859 [22:23] * fling [fling@notlogged] has joined #minecrafthelp
#1860 [22:24] <Sheb> im having a problem with connecting to my friends game in xbox one
#1861 [22:25] * Seb [Seb@notlogged] has joined #minecrafthelp
#1862 [22:26] <Seb> Hello im having a problem joining my friends game. It tells me that i need to be friends with this person but i already am
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#1869 [22:46] * Bell is now known as Chris
#1870 [22:53] * kinglostburry [kinglostburry@notlogged] has joined #minecrafthelp
#1871 [22:54] <kinglostburry> hey i need help trying to get into my minecraft account when i cant even receive a email about changing my password and everytime i go to enter this information it says its wrong what can i do. please someone help me. have i been toggled?
#1872 [23:09] * Seb [Seb@notlogged] has quit. (Quit: Web client closed)
#1873 [23:09] <tyteen4a03> kinglostburry: what email provider do you use?
#1874 [23:10] <kinglostburry> hotmail
#1875 [23:11] <kinglostburry> well better yet now outlook
#1876 [23:11] <tyteen4a03> ??> kinglostburry account/email-missing
#1877 [23:11] <Absol> kinglostburry: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1878 [23:11] <Absol> kinglostburry: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#1879 [23:11] <tyteen4a03> ??> kinglostburry account/send-email
#1880 [23:11] <Absol> kinglostburry: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1881 [23:11] <Absol> kinglostburry: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1885 [23:17] <kinglostburry> well the thing is i dont have the code a friend gave it to me and i thought i would have never had to change it so i left it alone but now i think the password is wrong but thanks guys
#1886 [23:17] <swiffty> is not being able to buy the game a account issue or a payment issue ?
#1887 [23:19] <swiffty> i made a account and then i log in i press buy minecraft and i get a error thing is i read over the online help thingy and none of it applys to me so im lost as what to do now
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#1891 [23:21] <tyteen4a03> swiffty: how are you paying for minecraft?
#1892 [23:23] <swiffty> debt card
#1893 [23:24] <swiffty> its a visa
#1894 [23:24] <swiffty> got it from work they load my check on it
#1895 [23:24] <swiffty> so its not one that you buy from a store
#1896 [23:24] <swiffty> work issued
#1897 [23:25] <tyteen4a03> ??> swiffty account/payment/prepaid
#1898 [23:25] <Absol> swiffty: You cannot use prepaid (or "gift") debit cards with Visa / MasterCard / AmEX logos to purchase Minecraft directly, because fraud prevention klobbers international transactions.
#1899 [23:25] <Absol> swiffty: To use a prepaid card, use PayPal's Use Prepaid Gift Cards option during checkout (no account required), or purchase a physical Minecraft gift card at these locations: minecraft.net/prepaid
#1900 [23:26] <swiffty> ok i will try that thanks
#1901 [23:26] <kinglostburry> can your minecraft account be toggled
#1902 [23:26] <tyteen4a03> kinglostburry: email Mojang anyways
#1903 [23:27] * Spl4tterHouse [Spl4tterHouse@notlogged] has joined #minecrafthelp
#1904 [23:27] <Spl4tterHouse> I NEED HELP!! lol
#1905 [23:27] <kinglostburry> but what do i say about the transaction id my friend moved away and i dont have his number
#1906 [23:27] <kinglostburry> or the card
#1907 [23:27] <tyteen4a03> kinglostburry: ignore that field
#1908 [23:27] <tyteen4a03> ??> Spl4tterHouse sk
#1909 [23:27] <tyteen4a03> ??> Spl4tterHouse ask
#1910 [23:27] <Absol> Spl4tterHouse: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1911 [23:27] <Absol> Spl4tterHouse: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1912 [23:28] <kinglostburry> okay i will
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#1914 [23:28] <Spl4tterHouse> just got an alienare with windows 7 cant connect through minecraft sast invalid argument connct
#1915 [23:28] * TheBeaterFL [TheBeaterFL@notlogged] has joined #minecrafthelp
#1916 [23:30] <Spl4tterHouse> have the latest java also and minecraft has been allowed under firewall settings
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#1918 [23:31] <Spl4tterHouse> hello?
#1919 [23:32] <tyteen4a03> ??> Spl4tterHouse scold/patience
#1920 [23:32] <Absol> Spl4tterHouse: Please be patient when waiting for a response. Many of the helpers here are helping in their free time at school or work, and often get called away.
#1921 [23:32] <Absol> Spl4tterHouse: In short, your supplications will be answered, in the order in which they are received.
#1922 [23:32] <tyteen4a03> ??> Spl4tterHouse win/av/detect
#1923 [23:32] <Absol> Spl4tterHouse: Go to the Control Panel, Programs and Features (or Add/remove programs if you are on Windows XP), and tell us all entries that has the word "Antivirus", "Firewall", or "Security" in it.
#1924 [23:35] <Spl4tterHouse> there isnt any in that list
#1925 [23:35] <tyteen4a03> ??> Spl4tterHouse tools/hjt
#1926 [23:35] <Absol> Spl4tterHouse: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1927 [23:35] <Absol> Spl4tterHouse: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#1934 [23:43] <TheBeaterFL> can someone help me i cant connect to servers :(
#1935 [23:43] <TheBeaterFL> noticeme pls cant play right now :((
#1936 [23:44] <TheBeaterFL> HELP lol :#
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#1938 [23:45] <TheBeaterFL> lol answer me please :DDD
#1939 [23:47] <Anna> What does it say when you try connect.
#1940 [23:51] <TheBeaterFL> it says java.lang null
#1941 [23:52] <TheBeaterFL> Internalexception:java.lang.nullpointerexception
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#1943 [23:53] <Modules> can someone help me
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#1948 [23:58] <danny_> i my name is daniel harbo and i have a old mine craft account under samson7770@comcast.net i lost that account and now i use d_harbo@yahoo.com how can i change that so i can use my account again becuse i cannot login right now untill change the password and i can not do that becuse i dont have accous to the samson7770@comcast anymore please help and thank you
#1949 [23:58] <tyteen4a03> danny_: don't post your personal details here
#1950 [23:58] <danny_> sorry
#1951 [23:58] <tyteen4a03> ??> danny_ account/reset-email
#1952 [23:58] <Absol> danny_: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#1953 [23:58] <tyteen4a03> ??> danny_ account/send-email
#1954 [23:58] <Absol> danny_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1955 [23:58] <Absol> danny_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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