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#8 [00:06] <Roon> Hello
#9 [00:06] <mattym> Roon, Yes?
#10 [00:06] <Roon> Is anyone else having an error when joining servers?
#11 [00:06] <Roon> oh its same chat
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#13 [00:06] <MatiasCL> Hi?
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#15 [00:06] <MatiasCL> Helpme?
#16 [00:06] <Roon> my data was reset on the server
#17 [00:06] <Roon> it did not work
#18 [00:07] <MatiasCL> a ok
#19 [00:07] <mattym> Roon, Did they move you from the area you were ingame, that error you are getting is most often casued by the area you were in, and would log back into being in some way corrupt
#20 [00:07] <Roon> I made sure to go to spawn with the app
#21 [00:07] * MatiasCL [MatiasCL@notlogged] has joined #minecrafthelp
#22 [00:07] <MatiasCL> Hi?
#23 [00:08] <Roon> hello
#24 [00:08] <mattym> Roon, Again its something they will need to figure out.
#25 [00:08] <MatiasCL> need help
#26 [00:08] <mattym> MatiasCL, Explain the issue you are having.
#27 [00:08] <Roon> its quite difficult to talk to them on my phone as it is an entire server chat and they cant give out the owners email
#28 [00:09] <MatiasCL> mattym
#29 [00:09] <mattym> Roon, that doesnt change the fact, that no one else can help you with this besides them.
#30 [00:09] <MatiasCL> mattym you staff?
#31 [00:09] * mrkirby153 is now known as kirby|gone
#32 [00:09] <mattym> MatiasCL, Explain the issue you are having.
#33 [00:10] * somchaid [somchaid@notlogged] has quit. (Ping timeout: 195 seconds)
#34 [00:10] <MatiasCL> yeh wait
#35 [00:11] <MatiasCL> A while ago pedi that eliminated my old account that repaid me, for the new account I could put the name of the old and will not let me
#36 [00:11] <MatiasCL> Some time ago requested that eliminated my old account that repaid me, for the new account I could put the name of the old and will not let me
#37 [00:11] <mattym> MatiasCL, What was the name of the old account?
#38 [00:12] <MatiasCL> MatiasCL
#39 [00:12] <MatiasCL> send a message to support said the deleted but not yet
#40 [00:13] <MatiasCL> He says there is still the old account
#41 [00:14] <mattym> MatiasCL, That name is currently in use, so it cannot be used twice.
#42 [00:15] <MatiasCL> I am the owner of this account but repaid and buy another
#43 [00:15] <MatiasCL> And ask for the ID of the account that dijieron eliminated and that the account was already deleted but not yet see today
#44 [00:16] <MatiasCL> And ask for the ID of that account and put it removed email that already was suppressed but today I see not yet
#45 [00:17] <mattym> MatiasCL, Try it again at another time. Or fill in the contact form again.
#46 [00:17] <Roon> An email has been sent to the staff of the stubborn server
#47 [00:18] <MatiasCL> You give me the page to make the form to request that
#48 [00:18] <MatiasCL> please
#49 [00:19] <mattym> ??> MatiasCL mojang/email
#50 [00:19] <Absol> MatiasCL: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#51 [00:19] <Absol> MatiasCL: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#52 [00:20] <MatiasCL> that where the name, id, and the claim is brought
#53 [00:20] <mattym> MatiasCL, Did you get a response for what you sent?
#54 [00:20] <MatiasCL> yes
#55 [00:21] <MatiasCL> Hi Matias, This account has now been deleted. Best regards, Cim Borg Mojang Support
#56 [00:21] * Meow-J [Meow-J@notlogged] has joined #minecrafthelp
#57 [00:21] <MatiasCL> that
#58 [00:21] <MatiasCL> Hi Matias, This account has now been deleted. Best regards, Cim Borg Mojang Support
#59 [00:22] <mattym> MatiasCL, When was that?
#60 [00:22] <MatiasCL> MAY 10, 2016 | 01:34PM CEST
#61 [00:23] <MatiasCL> wait a month to get back to rename the account that come today
#62 [00:23] <mattym> MatiasCL, If the names from deleted accounts become available again in the same amount of time its does for name changes, you need to wait 37 days.
#63 [00:25] <MatiasCL> Then there is little?
#64 [00:25] <mattym> MatiasCL, What?
#65 [00:26] <MatiasCL> You say that soon eliminated the MatiasCL account?
#66 [00:26] <mattym> MatiasCL, Try again on the 16th of June. If not, use the contact form again.
#67 [00:27] <Roon> I am closing this window, thank you mattym for what you have helped me with.
#68 [00:27] <MatiasCL> Thanks men <3
#69 [00:27] <MatiasCL> Bye
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#75 [00:30] <DominoDD> http://paste.ubuntu.com/17198974/ I have a problem with starting playing minecraft
#76 [00:30] * Roon [Roon@notlogged] has quit. (Ping timeout: 195 seconds)
#77 [00:30] <mattym> DominoDD, One moment
#78 [00:31] <mattym> DominoDD, Download and Install the most recent version of the Radeon Software listed on this page http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064
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#93 [01:29] <DjangogamerNL> if i join minecraft i get kicked from ol servers and realms
#94 [01:29] <mattym> DjangogamerNL, What is the error you get?
#95 [01:29] <DjangogamerNL> what do i have to do
#96 [01:29] <DjangogamerNL> wait
#97 [01:30] * Sagez [Sagez@notlogged] has joined #minecrafthelp
#98 [01:32] <Sagez> Hello, Does anyone have issue with Website (minecraftforum.net) I checked the ping between me and cloudflare seem working yet unable to load the webpage.
#99 [01:32] <mattym> Sagez, Seems fine for me
#100 [01:32] <DjangogamerNL> i get a white scream and se oll of marks
#101 [01:32] <Sagez> Odd. same with DjangogamerNL
#102 [01:33] <DjangogamerNL> what do i have to do
#103 [01:33] <mattym> ??> DjangogamerNL launcher/crash-log
#104 [01:33] <Absol> DjangogamerNL: We need to see your crash log, which appears after a crash.
#105 [01:33] <Absol> DjangogamerNL: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#106 [01:33] <mattym> Sagez, Completely different issue
#107 [01:33] <Sagez> ah right.. minecraft of coruse.
#108 [01:34] <mattym> Sagez, check in #minecraftforum otherwise maybe reset your internet connection
#109 [01:34] <Sagez> when I try loaded the website it just give me infinite loading. I checked other website it load fast.
#110 [01:34] <Sagez> wiki.. minecraft.net load pretty fast.
#111 [01:35] <mattym> Sagez, Like I said, its working for me, so the sites not down. Check your connections, or try again later
#112 [01:36] <Sagez> I did tried changed DNS server and reconnect my connection still result same.
#113 [01:39] <DjangogamerNL> i am from the netherlands its hard tho understand you
#114 [01:40] <mattym> ??> DjangogamerNL launcher/crash-log
#115 [01:40] <Absol> DjangogamerNL: We need to see your crash log, which appears after a crash.
#116 [01:40] <Absol> DjangogamerNL: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#117 [01:40] <mattym> DjangogamerNL, Follow the instructions from Absol
#118 [01:40] * PUTERAALIF [PUTERAALIF@notlogged] has joined #minecrafthelp
#119 [01:40] <DjangogamerNL> Completely ignored arguments: [--nativeLauncherVersion, 301] [22:15:59] [Client thread/INFO]: Setting user: DjangogamerNL [22:16:01] [Client thread/INFO]: LWJGL Version: 2.9.4 [22:16:02] [Client thread/INFO]: Reloading ResourceManager: Default [22:16:02] [Sound Library Loader/INFO]: Starting up SoundSystem... [22:16:03] [Thread-5/INFO]: Initializing LWJGL OpenAL [22:16:03] [Thread-5/INFO]: (The LWJGL binding of OpenAL. For m
#120 [01:40] <mattym> DjangogamerNL, All the instrucitons
#121 [01:41] <DjangogamerNL> Completely ignored arguments: [--nativeLauncherVersion, 301] [08:29:09] [Client thread/INFO]: Setting user: DjangogamerNL [08:29:11] [Client thread/INFO]: LWJGL Version: 2.9.4 [08:29:11] [Client thread/INFO]: Reloading ResourceManager: Default [08:29:12] [Sound Library Loader/INFO]: Starting up SoundSystem... [08:29:12] [Thread-5/INFO]: Initializing LWJGL OpenAL [08:29:12] [Thread-5/INFO]: (The LWJGL binding of OpenAL. For m
#122 [01:41] <DjangogamerNL> Completely ignored arguments: [--nativeLauncherVersion, 301] [08:29:09] [Client thread/INFO]: Setting user: DjangogamerNL [08:29:11] [Client thread/INFO]: LWJGL Version: 2.9.4 [08:29:11] [Client thread/INFO]: Reloading ResourceManager: Default [08:29:12] [Sound Library Loader/INFO]: Starting up SoundSystem... [08:29:12] [Thread-5/INFO]: Initializing LWJGL OpenAL [08:29:12] [Thread-5/INFO]: (The LWJGL binding of OpenAL. For m
#123 [01:41] <mattym> DjangogamerNL, Stop
#124 [01:41] <DjangogamerNL> ke
#125 [01:42] <mattym> DjangogamerNL, If you cant understand and complete the instructions, seek help elsewhere, OR read all the instructions and do them, if I say you have done someting wrong, dont do it 2 more times
#126 [01:44] * guest [guest@notlogged] has joined #minecrafthelp
#127 [01:44] * mert [mert@notlogged] has joined #minecrafthelp
#128 [01:44] <guest> can i have crosshairs in third person?
#129 [01:44] * PUTERAALIF [PUTERAALIF@notlogged] has quit. (Client Quit)
#130 [01:44] * guest is now known as Guest49268
#131 [01:44] <mattym> guest, When you switch to 3rd person are they there?
#132 [01:44] <Guest49268> mattym: no
#133 [01:44] <mattym> Guest49268, Then no
#134 [01:45] * DjangogamerNL [DjangogamerNL@notlogged] has quit. (Ping timeout: 195 seconds)
#135 [01:45] <Guest49268> i can't turn them on using a command or something?
#136 [01:45] <mattym> Guest49268, No
#137 [01:46] <mattym> Guest49268, It also wouldnt make sense as in 3rd person the position would need to change
#138 [01:46] <Guest49268> what are the best controls for playing this game with a trackpad?
#139 [01:46] <mattym> Not using a trackpad
#140 [01:46] <Guest49268> thanks
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#142 [01:50] <Guest49268> why isn't there a crosshair in third person?
#143 [01:51] <mattym> Guest49268, Because they would need to code it to move based on where you are looking in third person. So they either have no plans to do that work, or havent gotten around to it.
#144 [01:53] <Guest49268> is minecraft open source? can i just make a mod for this? is making a minecraft mod hard?
#145 [01:53] <Guest49268> what language do i need to know
#146 [01:53] <mattym> Guest49268, Technically no, yes, and yes
#147 [01:53] <mattym> Guest49268, and Java
#148 [01:54] <Guest49268> alright
#149 [01:55] * Sagez [Sagez@notlogged] has joined #minecrafthelp
#150 [01:55] <Guest49268> where can i learn to do this
#151 [01:55] <mattym> Guest49268, Google
#152 [01:58] <Guest49268> ty peace out
#153 [01:59] * lisabetieannabel [lisabetieannabel@notlogged] has joined #minecrafthelp
#154 [01:59] <lisabetieannabel> http://paste.ubuntu.com/17200094/
#155 [01:59] <lisabetieannabel> I have window 10
#156 [02:00] <lisabetieannabel> and it said pixel format not accelared
#157 [02:00] <lisabetieannabel> accelerates
#158 [02:00] <lisabetieannabel> can you help me?
#159 [02:02] <Sagez> hmm, I tried join minecraftforumhelp channel yet its empty. or its not exist?
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#162 [02:04] <mattym> lisabetieannabel, Do you have the link to your dxdiag report? If so please post the link in this chat.
#163 [02:04] <mattym> Sagez, Dunno then
#164 [02:05] <lisabetieannabel> http://paste.ubuntu.com/17200094/
#165 [02:05] <mattym> ??> lisabetieannabel win/dxdiag
#166 [02:05] <Absol> lisabetieannabel: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#167 [02:05] <mattym> lisabetieannabel, Do the instructions in the link from Absol
#168 [02:05] * lisabetieannabel [lisabetieannabel@notlogged] has quit. (Quit: Web client closed)
#169 [02:06] <Andrio> Sagez, try http://www.minecraftforum.net/meta/chat.
#170 [02:06] <Sagez> Alright. mattym, I tried every single changes to get on minecraftforum no luck. I might have some bad route floating around my ISP.
#171 [02:06] * lisabetieannabel [lisabetieannabel@notlogged] has joined #minecrafthelp
#172 [02:06] <Sagez> @Andrio anything relate with minecraftforum.net.. will not load.
#173 [02:06] <Andrio> mm
#174 [02:06] <mattym> Sagez, Thats a likely cause for the issue your getting, but not much you can do if thats the case
#175 [02:07] <lisabetieannabel> i have windows 10 and it said pixel format not accelerated
#176 [02:08] * GchapoG73 [GchapoG73@notlogged] has joined #minecrafthelp
#177 [02:08] <Sagez> beside i tried used ipv4 only. no luck.. even tried ipv6 via NAT64 no luck.
#178 [02:08] <lisabetieannabel> i have tryed dxiag 2 times but it didn't work
#179 [02:08] <azmi2299> lisabetieannabel: hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#180 [02:08] <azmi2299> eh
#181 [02:08] <Sagez> it happen to me couple days ago.
#182 [02:09] <GchapoG73> Hello
#183 [02:09] <GchapoG73> I have a question.
#184 [02:09] <azmi2299> try updating your driver lisabetieannabel
#185 [02:09] <lisabetieannabel> how?
#186 [02:09] <azmi2299> GchapoG73: just throw it
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#189 [02:09] <azmi2299> wait
#190 [02:10] <mattym> lisabetieannabel, Its not supposed to "work" you need to follow all the instructions and get me the link it has you make
#191 [02:10] <GchapoG73> So on my windows 10 computer they have minecraft. and at the top it says xbox live. so I thought since i have already bought minecraft on the xbox maybe i can get it on my pc with the microsoft account is it possible?
#192 [02:11] <GchapoG73> WIndow Store*
#193 [02:11] * RTOLOLLY [RTOLOLLY@notlogged] has joined #minecrafthelp
#194 [02:11] <azmi2299> dont think so GchapoG73
#195 [02:11] <mattym> GchapoG73, No
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#198 [02:12] <azmi2299> windows 10 and xbox edition is different
#199 [02:12] * RTOLOLLY [RTOLOLLY@notlogged] has quit. (Client Quit)
#200 [02:12] <mattym> GchapoG73, The Windows 10 Edition only uses Xbox Live for its account purposes
#201 [02:12] <lisabetieannabel> http://paste.ubuntu.com/17200306/
#202 [02:12] <mattym> lisabetieannabel, Not that one
#203 [02:12] * GommeHD [GommeHD@notlogged] has joined #minecrafthelp
#204 [02:12] <mattym> lisabetieannabel, Follow the instructions in the link you were given
#205 [02:12] <GchapoG73> Really I was at the xbox support and it said you could transfer minecraft account but it didn't explain how but to contact mojang.
#206 [02:12] <azmi2299> so the way is to contact mojang
#207 [02:13] <mattym> GchapoG73, You may have misread something, there is no way to do that
#208 [02:13] <Andrio> GchapoG73, can you link that?
#209 [02:13] <azmi2299> I dont think it is possible in any ways
#210 [02:13] <GchapoG73> Umm sure give me a sec.
#211 [02:14] <lisabetieannabel> I have done that 3 times now it calls support - pixel format ........
#212 [02:15] <lisabetieannabel> Then, press the "Paste!" option and it will redirect you to a URL with all the text you pasted. The URL looks like this: http://paste.ubuntu.com/12345678/
#213 [02:15] <lisabetieannabel> After you have the link to your DxDiag report, simply visit one of the technical support resources, and give them a brief description of your issue along with the link to your DxDiag report.
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#216 [02:16] <azmi2299> have you read the "obtaining a DxDiag" script?
#217 [02:16] <mattym> lisabetieannabel, You need to get the new link you make with your dxdiag info and provide us that link, not the link to your crash loog
#218 [02:18] <lisabetieannabel> on the site it doens't said how i have to do that. I only get that information
#219 [02:18] <lisabetieannabel> Or i can find that
#220 [02:18] <lisabetieannabel> can't
#221 [02:19] <mattym> lisabetieannabel, It tells you to make the dxdiag report, copy it to the website, then provide the link to the support resources, that means here
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#223 [02:21] <lisabetieannabel> wich website
#224 [02:21] <lisabetieannabel> ?
#225 [02:21] * andreitudor10 [andreitudor10@notlogged] has quit. (Quit: Web client closed)
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#227 [02:22] <mattym> lisabetieannabel, Copy the dxdiag report to the same site you copied the crash log and get me the link to it
#228 [02:22] <Skanderbag> hey is anyone here?
#229 [02:23] <Skanderbag> does anyone know if mojang is having trouble with log in currently? or with the account recovery email thing?
#230 [02:24] <mattym> Skanderbag, No
#231 [02:24] <mattym> Skanderbag, What error do you get when trying to sign in?
#232 [02:25] <lisabetieannabel> thank you for your time
#233 [02:25] * kurochan [kurochan@notlogged] has joined #minecrafthelp
#234 [02:25] * lisabetieannabel [lisabetieannabel@notlogged] has quit. (Quit: Web client closed)
#235 [02:25] <Skanderbag> is there a way can submit a support ticket to mojang with my info? since im not getting a response when i try to recover my account (im sure the password im using is correct though) the email is right for sure, i have my account creation and receipt from the game in my inbox
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#238 [02:26] <mattym> Skanderbag, Before you go through that process
#239 [02:26] <VJ> Hello
#240 [02:26] <mattym> Skanderbag, What is the error or issue you get when you try to log in?
#241 [02:26] <Skanderbag> logging in in the client gives me incorrect username or password, logging into mojang website gives me unknown email address or password
#242 [02:26] <Sagez> I figured it was my Firefox add-ons cause that.
#243 [02:26] <mattym> ??> Skanderbag login/throttle
#244 [02:26] <Absol> Skanderbag: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#245 [02:26] <Absol> Skanderbag: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#246 [02:26] <mattym> Skanderbag, See the info from Absol ^
#247 [02:26] <VJ> HeLPMEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE
#248 [02:27] <mattym> VJ, Read the welcome message
#249 [02:28] * jw28 [jw28@notlogged] has joined #minecrafthelp
#250 [02:28] <Skanderbag> thanks for the help guys, but ive tried a few days ina row now with different possible passwords (even though im 100% sure the first one was right) and ive also requested a password reset email a few times in the past few days and im not getting anything in any of my inboxes, but this is 101% sure this is the right email since i have all my mojand emails archived there
#251 [02:28] <mattym> Skanderbag, Same error for several days?
#252 [02:28] <Skanderbag> yes
#253 [02:28] <mattym> Skanderbag, What is your ingame playername?
#254 [02:28] <GchapoG73> Hello so I found it was possible. But it's complicated
#255 [02:28] <Skanderbag> Skanderbag, associated email is burany.soma@gmail.com
#256 [02:29] * pumata [pumata@notlogged] has joined #minecrafthelp
#257 [02:29] <mattym> Skanderbag, Dont give out your email
#258 [02:29] <mattym> ??> Skanderbag mojang/email
#259 [02:29] <Absol> Skanderbag: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#260 [02:29] <Absol> Skanderbag: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#261 [02:29] <mattym> Skanderbag, Fill in the form Absol linked
#262 [02:29] <Skanderbag> its my more public facing email :)
#263 [02:30] <Skanderbag> thank you absol
#264 [02:30] <mattym> GchapoG73, Link?
#265 [02:30] <Sagez> @mattym I did solved myself with website issue. with my ublock orgin anyway its fixed thanks anyway.
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#267 [02:31] <GchapoG73> Talking to a support member right now. and i closed the page so im still looking for the link i was on sorry give me a minute or two.
#268 [02:31] <Andrio> mm
#269 [02:32] <mattym> GchapoG73, Someone has their info wrong. Owning a Console version cannot be transfered to the PC, or the other way around, or with the Mobile versions
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#271 [02:33] <GchapoG73> I wish i could screenshot the conversation with the representative.
#272 [02:34] <GchapoG73> it is possible just that xbox currently has this option closed but they told me if i contact mojang they can probably transfer it for me.
#273 [02:34] <mattym> GchapoG73, When Xbox or Microsoft support dont know if something can be done they say "Contact Mojang"
#274 [02:34] <Skanderbag> update: the password recovery email doesnt reach me ever, but when I submitted my email to mojang through the form you linked me DOES reach me. Thanks guys
#275 [02:34] <mattym> GchapoG73, The thing is there is no way to contact Mojang for that type of issue, as its not something they do.
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#277 [02:35] <GchapoG73> They said it can't be done but they don't have the upgrade for it anymore.
#278 [02:35] <GchapoG73> my bad "Can"
#279 [02:35] <GchapoG73> through email.
#280 [02:35] <mattym> GchapoG73, Its not something that has ever been offered.
#281 [02:37] <mattym> GchapoG73, The Xbox version is both completely different and purchased through someone other than Mojang. So Mojang is not going to give you an account for a version you didnt pay them anything for.
#282 [02:37] <mattym> GchapoG73, Much like the regular PC version of Minecraft and the Windows 10 Edition of minecraft are not the same product and also have sepperate acounts
#283 [02:38] <GchapoG73> lWell I do admit like it looks like a longshot but i mean don't you think its kind of a steal you can't play it on other devices when you already but the game? So I mean at least I should look into it further.
#284 [02:38] <mattym> GchapoG73, Thats the point of what im saying. You didnt buy Minecraft. You baught Minecraft Xbox (360/1) Edition
#285 [02:39] <mattym> GchapoG73, Two completely different products, with two different prices
#286 [02:39] <mattym> GchapoG73, One does not entitle you to the other.
#287 [02:41] <mattym> GchapoG73, The only promotion run for the Xbox versions was the reduced cost in the upgrade to the Xbox 1 edition if you already owned the Xbox 360 version of the game
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#291 [02:46] <GchapoG73> Alright sorry mr. know it all :) It's still a way for microsoft to earn more money for by the way the same product the game doesn't really change content form one device to the other, it's like saying i'm going to watch netflix on my smart tv but tto watch it on my xbox 360 i neet to pay again.
#292 [02:47] <GchapoG73> From* sorry I was typing a little fast since I have to go soon.
#293 [02:47] <GchapoG73> to*
#294 [02:47] <GchapoG73> need*
#295 [02:48] <mattym> GchapoG73, You want them to give you a more expensive version of the game, compared to the version you purchases, of which the majority of the cost you paid didnt go to the company that makes the more expensive one
#296 [02:48] <mattym> How does that make them more money?
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#299 [02:52] <GchapoG73> Well t does make them more money because I paid 20$ for minecraft and if i paid 10$ for it on my pc it mean i then paid 30$
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#301 [02:52] <mattym> GchapoG73, And again thats cause they are different products
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#303 [02:54] <Sagez> even through i did pay 30 buck on minecraft PC version i cant access to any others kinds version. yet i perfer PC version overall other version. :)
#304 [02:54] <GchapoG73> You are honestly probably right but i still believe they are not they are not different products as they are the same game and offer the same content on both devices.
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#306 [02:55] <Sagez> Thats True. its basicly same content but their codes.. the way product is different.
#307 [02:55] <mattym> GchapoG73, Your assuming that they are the same. When they are not, each version of minecraft is different, both in the extent of what it can do and what it offers.
#308 [02:56] <mattym> GchapoG73, With the closest two being the Windows 10 Edition and mobile
#309 [02:58] <GchapoG73> I'm not assuming since i have seen the Pc version my friend has. By extent i'm guessing you mean the updates like one is more updates. But they are still fundamentally the same game.
#310 [02:59] <GchapoG73> Look I didn't come here to argue so let's just leave at that. this is a chat for help not for me and you to argue thanks for trying to help me though and I do mean it.
#311 [03:00] <GchapoG73> mattym??
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#313 [03:00] <mattym> GchapoG73, Just dont expect to get the pc version unless you purchase it on its own, is the only point i need to make here
#314 [03:01] <mattym> Its simply not something they do, regardless of what MS or Xbox support said
#315 [03:02] <mattym> I cant even begin to tell you the number of times MS or Xbox support has told people to Contact Mojang or Mojangs support resources for something they cant even do
#316 [03:02] <mattym> Its their way of saying, we dont know what you mean, let someone else deal with it
#317 [03:03] <GchapoG73> well the only difference between the xbox and the pc version of minecraft i could think of is just better controls on xbox.
#318 [03:04] <GchapoG73> But I see your point.
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#320 [03:05] <Sagez> mattym is it possible to use xbox controller with PC version?
#321 [03:05] <Zostau_LP> I have a question to my skin and the new update
#322 [03:06] <mattym> Sagez, Not without additional software, which we dont support in this chat
#323 [03:06] <mattym> Zostau_LP, What the question
#324 [03:06] <Andrio> If it's a wireless controller, you apparently need a receiver as well.
#325 [03:07] <Zostau_LP> Ähh, it is so i changed my skin before a long time and now i want my other back
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#327 [03:07] <Zostau_LP> But it doesn't get it
#328 [03:07] <Sagez> Andrio, Right. and mattym yeah i do understand you mean. depend on what kind OS.
#329 [03:07] <mattym> Zostau_LP, You will need to find the file you used for the old one and upload it as a new one
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#331 [03:08] <Zostau_LP> Mattym but the file is on my cell phone
#332 [03:08] <mattym> Zostau_LP, Then email it to yourself
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#334 [03:09] <Zostau_LP> Already done but then there i must read that the file isn't a .png
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#337 [03:10] <mattym> Zostau_LP, Then you are either trying to use a file that isnt a .png which it needs to be, or your file is corrupted
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#341 [03:15] <Toast> Hello?
#342 [03:15] <Toast> Hellllloooooo
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#344 [03:15] <Sagez> hello.
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#361 [04:03] <karen> need help with the grafics dxdiag
#362 [04:03] <karen> game wont work
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#370 [04:10] <Katiemay15> Hello! Whenever i load my minecraft launcher, it immediately crashes! i have tried clicking the 'fix problem' link that is provided to help, but it doesn't work :( Here is the link to my DxDiag report: http://paste.ubuntu.com/17202384/ Please help me! Minecraft is my favourite game ever
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#386 [04:36] <manu_guitar14699> Hello, I've got a problem. I can't open my minecraft because there's a problem with my video card: http://paste.ubuntu.com/17203043/
#387 [04:37] <manu_guitar14699> Can somebody help me?
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#390 [04:38] <Andrio> Katiemay15, try using the .msi package from https://minecraft.net/en/download.
#391 [04:38] <Andrio> manu_guitar14699, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#392 [04:39] <manu_guitar14699> Ok, thanks Andrio
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#400 [04:49] <ianwong22> hi
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#404 [04:52] <ianwong22> i can't watch "Minecraft News" and join any server in all times
#405 [04:54] <ianwong22> it was say "java.land.NullPointerException: group"
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#412 [05:05] <djitea> I get the java.lang.NullPointerException: group error. I have tried changing DNS, adding minecraft ports to exception rules, even disabling my firewall, running the "remove McAfee" exe and am still not able to logon to any server
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#420 [05:24] <ianwong22> hi
#421 [05:24] <ianwong22> have anyone can help me>]
#422 [05:24] <ianwong22> have anyone can help me?
#423 [05:24] * tanjiehao0 [tanjiehao0@notlogged] has joined #minecrafthelp
#424 [05:25] <ianwong22> if i open minecraft,i can't watching "Minecraft News"and join any server
#425 [05:25] <ianwong22> it was say "java.land.NullPointerException: group"
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#431 [05:43] <djitea> I get the java.lang.NullPointerException: group error. I have tried changing DNS, adding minecraft ports to exception rules, even disabling my firewall, running the "remove McAfee" exe and am still not able to logon to any server. I use Win 10 and Minecraft 1.10
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#433 [05:45] <iMarvel> All the things in my .minecraft folder have disappeared
#434 [05:47] <iMarvel> I have redownloaded Minecraft and tried fixing it using the tool and I have been on forums but nothing has helped
#435 [05:48] <iMarvel> hello?
#436 [05:49] <iMarvel> I NEED HELP RECOVERING MY .MINECRAFT FOLDER
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#439 [05:55] <djitea> I'll leave this question open and hope that someone will assist me :-) I get the java.lang.NullPointerException: group error. I have tried changing DNS, adding minecraft ports to exception rules, even disabling my firewall, running the "remove McAfee" exe and am still not able to logon to any server. And tried reinstalling and flush DNS. Another PC in my network is able to connect, so it is not related to my router
#440 [05:56] <tyteen4a03> ??> djitea tools/hjt
#441 [05:56] <Absol> djitea: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#442 [05:56] <Absol> djitea: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#446 [06:08] <singh> when i try to join a server it says not authenticated with minecraft.net
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#448 [06:09] <singh> anyone here??
#449 [06:09] <singh> anyone here??
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#452 [06:10] <singh> when i try to join a server it says not authenticated with minecraft.net
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#464 [06:54] <Soj> I am having problems when i start minecraft
#465 [06:54] <Soj> i have a report for the dxdiag window
#466 [06:55] <Soj> just let me know and i will paste it in
#467 [06:55] <Soj> it says i have missing drivers
#468 [06:55] <Soj> can you please help
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#472 [06:57] <Soj> I am having problems when i start minecraft
#473 [06:57] <Soj> just let me know and i will paste it in it says i have missing drivers can you please help
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#476 [06:58] <Soj> I am having problems when i start minecraft just let me know and i will paste it in it says i have missing drivers can you please help
#477 [06:59] <Soj> i have a report from the dxdiag windows
#478 [06:59] <Soj> just let me know when and i will paste it in
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#480 [06:59] <BloodSeaker_> why i can't launch to minecraft?
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#482 [07:00] <BloodSeaker_> why i can't launch to minecraft
#483 [07:00] <BloodSeaker_> can somebody help me?
#484 [07:00] <BloodSeaker_> help me please
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#492 [07:04] <BloodSeaker_> hye
#493 [07:05] <BloodSeaker_> why i can't launch to minecraft?
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#499 [07:32] <lelccm1998> Hello, I recently bought minecraft for my pc however i try to launch the game which needs to download the current version however my drivers arent accelerated and the game wont launch, ive already tried to fix this issue however the game still doesnt work
#500 [07:32] <lelccm1998> Ive used the dxdiag method but dont know what the issue is or how to fix it, please help[
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#506 [07:39] <Geck093> Help server whit hamachi
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#517 [07:46] <lelccm1998> Sorry, the pixel format isnt accellerated, i have manged to get a link at the end of the help guide for dxdiag but i dont know what im lookin for.
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#527 [07:56] <ianwong22> hi
#528 [07:56] <ianwong22> have anyone can help me?
#529 [07:56] <ianwong22> i can't watch "Minecraft News" and join any server
#530 [07:57] <ianwong22> it was say "java.land.NullPointerException: group"
#531 [07:59] <ianwong22> no anyone?
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#533 [08:00] <Kemron> help me thanks
#534 [08:00] <Kemron> oh shit
#535 [08:00] <Absol> Kemron: Please keep it civil
#536 [08:01] <Kemron> okay
#537 [08:01] <Kemron> or
#538 [08:01] <Kemron> *ur
#539 [08:01] <Kemron> I need infomation about recovory codes plz
#540 [08:01] <Kemron> no copy paste either plz
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#543 [08:04] <lelccm1998> Hello?
#544 [08:04] <Marveldude-98778> Hello
#545 [08:05] <Marveldude-98778> I was collecting obsidian for my gold farm i went back to my castle my sheep were gone
#546 [08:06] <Marveldude-98778> They were named they were safe locked behind a iron door
#547 [08:06] <Marveldude-98778> I came back and there were 2 pigs inside
#548 [08:07] <Kemron> lol
#549 [08:07] <Kemron> are you on a server?
#550 [08:07] <Marveldude-98778> I was on ps4 offline mode
#551 [08:08] <Kemron> welp
#552 [08:08] <Kemron> sometimes mobs such as sheep and pigs are known for despawning
#553 [08:08] <Marveldude-98778> They had grass nobody was on my world i have proof my ps4 account suspended
#554 [08:08] <Marveldude-98778> I was alone
#555 [08:09] <Kemron> and the pigs might have just been convenientlyspawnt in the cage
#556 [08:09] <Marveldude-98778> My sheep are gone
#557 [08:09] <Kemron> especially if tall grass is beside them
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#559 [08:09] <lelccm1998> as Kermon said the sheep might have despawned.
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#561 [08:10] <Marveldude-98778> No there was grass blocks i had the sheep for around 2 weeks and nothing like this happened before
#562 [08:10] <Marveldude-98778> They were named using name tags
#563 [08:11] <Kemron> go get some new ones
#564 [08:11] <Kemron> they're not that hard to get anyway
#565 [08:11] <Kemron> go in creative mode and spawn new ones
#566 [08:12] <Kemron> if that's honestly your reason for entering this chat dude
#567 [08:12] <Marveldude-98778> Na its a 100% Survival world
#568 [08:13] <Marveldude-98778> My 5 - 15 sheep turned into PIGS WTF MOJANGGGGGGGGGGGGGGGG
#569 [08:13] <lelccm1998> Well if you dont want to use creative mode youll need to find other sheep, the pigs probably just spawned there
#570 [08:14] <Kemron> ^
#571 [08:14] <Marveldude-98778> Yea how did the sheep despawn they were named
#572 [08:14] <lelccm1998> Don't know, sometimes it just happens.
#573 [08:15] <Marveldude-98778> hmmmmmmmmmm
#574 [08:15] <Marveldude-98778> I thaught u guys worked for mojang and would help
#575 [08:16] <Marveldude-98778> ...
#576 [08:16] <lelccm1998> nope, stuck and need help, and we have bothe explained to you probable cause of this and given you a soloution so we have helped
#577 [08:17] <lelccm1998> We just cant get your missing sheep back
#578 [08:17] <Marveldude-98778> Ugh ill get new sheep then
#579 [08:17] <lelccm1998> ok, good luck.
#580 [08:18] <Kemron> btw Marvel dude we don't work for mojang
#581 [08:18] <Marveldude-98778> Hopefully they dont turn into pigs.
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#584 [08:27] <jamiee> hi
#585 [08:27] <jamiee> i have aproblem
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#587 [08:28] <jamiee> when i press play on my minecraft launcher
#588 [08:28] <jamiee> the green bar loads
#589 [08:28] <jamiee> and than it just stops
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#592 [08:31] <AwesomeWolfLena> When ever I go on 1.10 its crag sea how do I stop that
#593 [08:32] <AwesomeWolfLena> When I go on 1.10 it's crashes how do I stop that
#594 [08:33] <lelccm1998> what does it say on your crash report?
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#601 [08:42] <Berry_Blue_Bear> Hi umm my pass word won't work and i forgot my sequrity questions
#602 [08:43] <Berry_Blue_Bear> sorry about my bad spelling
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#604 [08:43] <lelccm1998> Cant you just reset your password, mojang will send you an email
#605 [08:44] <Berry_Blue_Bear> ya but i need the security questions to do that
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#611 [08:48] <Berry_Blue_Bear_> My password won't work - also i forgot my security questions
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#614 [08:50] <Berry_Blue_Bear_> need help with pass word
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#616 [08:52] <lelccm1998> Blue Bear this chat doesnt deal with passwords and account issues, it states this at the very top of this page, youll need to contact mojang at their account issues page
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#625 [09:04] <xtip03> ok so i've been trying to log into my minecraft account, its the right email and everything, and i even changed my password and waited 24 hours and i still cant login
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#630 [09:07] <lelccm1998> Hello, i can launch minecraft, bought it for pc and the game wont launch, the pixel format isnt accellerated and i followed the instructions with the crash report and throuhg using the dxdiag i managed to get the following link
#631 [09:08] <lelccm1998> paste.ubuntu.com/17207088/
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#633 [09:08] <gg> my game keep on crashing when i try to load my world and my server is also having a prblem
#634 [09:08] <lelccm1998> I dont know what im looking for or how to identify the issue, any help would be greatly valued
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#639 [09:15] <gg> um something is wrong with my minecraft worlds and i already tried to delete .minecraft folder and reinstall but that dident work and my server keep messing up to
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#644 [09:29] <Amulet> How do I download mine craft
#645 [09:31] <Amulet> how do I download mine craft
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#647 [09:32] <Andrio> Which version?
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#649 [09:42] * Bogdan_Bodomoiu [Bogdan_Bodomoiu@notlogged] has joined #minecrafthelp
#650 [09:42] <killersting> my mc keeps crashing
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#652 [09:42] <killersting> when ever i play it crashes and says this
#653 [09:43] <killersting> A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000001bd3b6b5, pid=12128, tid=6824 # # JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18) # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.25-b02 mixed mode windows-amd64 compressed oops) # Problematic frame: # C [ig75icd64.dll+0x6b6b5] # # Failed to write core dump. Minidumps a
#654 [09:43] * Bogdan_Bodomoiu [Bogdan_Bodomoiu@notlogged] has quit. (Client Quit)
#655 [09:44] <Jimmy> Hi! I am having problems getting mindcraft to start ever since the windows update. I can login but then it says it runs into a problem. I followed the fix this advice and it suggested I share the following informaiton here. http://paste.ubuntu.com/17212514/
#656 [09:44] * Bogdan_Bodomoiu [Bogdan_Bodomoiu@notlogged] has joined #minecrafthelp
#657 [09:44] <killersting> idk
#658 [09:45] <killersting> im having my own crisis XD
#659 [09:46] * SabrinaK [SabrinaK@notlogged] has joined #minecrafthelp
#660 [09:46] <killersting> ]https://www.youtube.com/watch?v=rNKBX0kcatw
#661 [09:47] <killersting> jimmy
#662 [09:47] <killersting> check that link
#663 [09:47] <Andrio> killersting, see http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/2627432-1-9-faqs-read-before-posting#2.
#664 [09:48] <SabrinaK> A few years ago I purchased Minecraft for PC but now i can't play or login anymore. HELP
#665 [09:48] <Andrio> that... is a completely unrelated problem, killersting.
#666 [09:48] <Andrio> Sabrina, what happens when you try?
#667 [09:48] <Andrio> Jimmy, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#668 [09:49] <SabrinaK> It says that my user name or password is wrong but i've reset them.
#669 [09:49] <Andrio> ??> SabrinaK login/throttle
#670 [09:49] <Absol> SabrinaK: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#671 [09:49] <Absol> SabrinaK: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#672 [09:49] <killersting> what should i do then
#673 [09:50] <SabrinaK> Is it possible that my purchase on Minecraft have been refunded? If so how to i get it back without paying again?
#674 [09:51] <Andrio> Sabrina, you would have gotten an email in that case.
#675 [09:51] <Jimmy> I don't have a problem downgrading to windows 7, how do I do that?
#676 [09:52] <Andrio> killersting, try turning on VSync and VBOs in Minecraft's video options
#677 [09:52] <Andrio> ??> Jimmy win/downgrade
#678 [09:52] <Absol> Jimmy: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#679 [09:52] <killersting> ok ill try
#680 [09:52] * Roryb123 [Roryb123@notlogged] has joined #minecrafthelp
#681 [09:53] <Roryb123> Why can't I play on full version of minecraft even though I've paid for?
#682 [09:53] <killersting> its
#683 [09:54] <killersting> i can move and stuff in the server but it is frozen
#684 [09:54] <killersting> oh wait i got kicked
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#686 [09:55] <killersting> now its failing to connect to the sever
#687 [09:55] <Andrio> Did it go down?
#688 [09:55] <killersting> no
#689 [09:55] <Andrio> How do you know?
#690 [09:56] <killersting> i saw other people on it
#691 [09:56] <killersting> what do u mean by did it go down
#692 [09:56] <Andrio> The server you were on
#693 [09:56] <Andrio> Can you be sure it's still running and connected to the Internet?
#694 [09:56] <princess-nyvia> Maybe the sever went offline or crashed?
#695 [09:57] <princess-nyvia> Server*
#696 [09:57] <killersting> ITS WORKING
#697 [09:57] <Andrio> Anyway, I guess we aren't getting Intel graphics related crashes any more
#698 [09:57] <Andrio> That's something
#699 [09:57] <killersting> ITS ABIT LAGGY BUT IT WORKS
#700 [09:58] <killersting> thanks andrio
#701 [09:58] <Andrio> no problem.
#702 [09:58] <killersting> what does the vbo and vsync do?
#703 [09:59] <princess-nyvia> Vsync basically tries to keep it at 60FPS if the game runs higher than that
#704 [09:59] <Andrio> VSync synchronises the game's frame rate with your display's refresh rate, so you don't get half of one frame and half of the next
#705 [09:59] <killersting> oh ok
#706 [09:59] <Andrio> (There's a different setting for that.)
#707 [10:00] <killersting> so i have laggy connection most of the time
#708 [10:00] <killersting> how would i redue that in mc
#709 [10:00] <Andrio> I'm not really clear on what VBOs are. It stands for Vertex Buffer Objects, and apparently it's a feature of some newer video cards
#710 [10:00] <Andrio> You can try not having anything else using your connection.
#711 [10:01] <princess-nyvia> It might just be a case of having slow internet
#712 [10:01] <Andrio> mm
#713 [10:01] <killersting> ok
#714 [10:01] <killersting> is there something i can do on mc options to help it be more "smooth"
#715 [10:02] <Jimmy> thank you! I'll try and work on a down grade!
#716 [10:02] <killersting> could it of crashed because of the uodate
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#718 [10:02] <killersting> update*
#719 [10:03] <Andrio> What update?
#720 [10:03] <killersting> would it be alright if i turn on the vlo and stuff
#721 [10:03] <Andrio> Yes.
#722 [10:03] <killersting> wasnt there an update with polerbears ect
#723 [10:03] <killersting> ok thankssss
#724 [10:03] <Andrio> Oh
#725 [10:03] <killersting> bye and thanks once again
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#728 [10:08] <DAWIDEK1001> I CANT GO TO SERVER HYPIXEL HAVA.LANGPOINTER EXCRIPTION
#729 [10:10] * AKLONGFACE47 [AKLONGFACE47@notlogged] has joined #minecrafthelp
#730 [10:11] <AKLONGFACE47> http://paste.ubuntu.com/17213660/
#731 [10:11] <AKLONGFACE47> i meed help
#732 [10:11] <AKLONGFACE47> need*
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#734 [10:12] <CubeTheThird> AKLONGFACE47, one moment
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#737 [10:13] <CubeTheThird> AKLONGFACE47, try download and install catalyst software: http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%208%20-%2032
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#743 [10:15] <ShymorPlayz> Hi when io try to enter a server minecraft says Error: Authentication to minecraft.net failed
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#746 [10:16] <ShymorPlayz> Hi when io try to enter a server minecraft says Error: Authentication to minecraft.net failed
#747 [10:16] <CubeTheThird> ShymorPlayz, have you purchased minecraft?
#748 [10:16] <ShymorPlayz> yes
#749 [10:16] <ShymorPlayz> obviously
#750 [10:17] <soidberg> i have a problem: minecraft crashes all the time after pushing 'play' ... here the link to the dxdiag
#751 [10:17] <soidberg> http://paste.ubuntu.com/17213851/
#752 [10:17] <CubeTheThird> ShymorPlayz, are you using the official game launcher?
#753 [10:17] <ShymorPlayz> yes
#754 [10:17] <CubeTheThird> soidberg, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#755 [10:17] <CubeTheThird> ShymorPlayz, did you recently change your username?
#756 [10:17] <ShymorPlayz> yes
#757 [10:18] <ShymorPlayz> like 15mins ago
#758 [10:18] <ShymorPlayz> 20
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#760 [10:18] <CubeTheThird> ??> ShymorPlayz launcher/relog
#761 [10:18] <Absol> ShymorPlayz: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#762 [10:18] <ShymorPlayz> ok
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#765 [10:20] <AKLONGFACE47> cubethethird your a legend
#766 [10:20] <CubeTheThird> :3
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#771 [10:28] <Luke_> When i try to log in to my minecraft account an error pops up saying EOFException: SSL peer shut down incorrectly
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#773 [10:30] <Luke_> hello
#774 [10:31] <Luke_> ????
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#778 [10:34] <Luke_> can anyone help me?
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#782 [10:37] <Luke_> help
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#798 [10:54] <GMB> Hi, I am trying to launch minecraft and keep receiving an error message that I need to update my graphics driver.
#799 [10:54] * luis [luis@notlogged] has joined #minecrafthelp
#800 [10:54] <Luke_> nobodys here
#801 [10:54] <Luke_> ive been waiting
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#803 [10:55] <GMB> Okay
#804 [10:55] <CubeTheThird> Luke_, what security software do you have?
#805 [10:55] <CubeTheThird> GMB, do you have a dxdiag report?
#806 [10:55] <GMB> http://paste.ubuntu.com/17215426/
#807 [10:55] <Luke_> does ANYONe know how i can get this error out of hte way? EOFException: SSL peer shut down incorrectly
#808 [10:56] <CubeTheThird> GMB, one moment
#809 [10:57] <Luke_> Avast
#810 [10:58] <CubeTheThird> GMB, download and install radeon software: http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064
#811 [10:58] <CubeTheThird> Luke_, avast free?
#812 [10:58] <Luke_> yes
#813 [10:58] <CubeTheThird> Luke_, ok let's do a malware scan
#814 [10:58] <CubeTheThird> ??> Luke_ av/adwcleaner
#815 [10:58] <Absol> Luke_: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#816 [10:58] <Absol> Luke_: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#817 [10:58] <Luke_> ok
#818 [10:59] <Luke_> i think i did this yesterday with mattym but i'll try it again
#819 [10:59] <Luke_> right now i have to leave
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#830 [11:08] <Sakuya_> how to play realms at win 10, but without using win10 minecraft beta.
#831 [11:10] <CubeTheThird> Sakuya_, umm.. only the PC edition (not the windows 10 beta) actually has realms last I checked...
#832 [11:11] <CubeTheThird> Sakuya_, you would access it through the normal game menu
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#834 [11:14] <Sakuya_> yes i did, but after i click on it, and access enter the world, after few second it just turn to 'connection lost'
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#836 [11:15] <CubeTheThird> Sakuya_, are you able to connect to public servers?
#837 [11:15] <Sakuya_> yes
#838 [11:15] <RaffyDestroyer> It does not work the account minecraft
#839 [11:15] <CubeTheThird> Sakuya_, are you the owner of the realm?
#840 [11:15] <CubeTheThird> RaffyDestroyer, what's the problem?
#841 [11:15] <Sakuya_> no, i just join it
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#843 [11:16] <CubeTheThird> Sakuya_, were you previously able to join?
#844 [11:16] <RaffyDestroyer> I'm Italian so I'm sorry
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#846 [11:16] <RaffyDestroyer> I have to use the translator
#847 [11:17] <RaffyDestroyer> when I go from ESL in minecraft he says invalid
#848 [11:18] <Sakuya_> just join today, i ask the people at realms they said it happened to win10 user
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#850 [11:18] <CubeTheThird> RaffyDestroyer, what is ESL?
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#852 [11:19] <CubeTheThird> Sakuya_, so as far as you're aware, you're the only person with that realm having this issue?
#853 [11:20] <RaffyDestroyer> my problem is that when I log says invalid credential
#854 [11:20] <Sakuya_> oo, ok. is it because i'm at australia and they are at taiwan??
#855 [11:20] <CubeTheThird> RaffyDestroyer, have you tried resetting the password?
#856 [11:20] <RaffyDestroyer> yes
#857 [11:20] <CubeTheThird> Sakuya_, it could be. The server hosting realms is based on location
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#859 [11:21] <RaffyDestroyer> I have already done
#860 [11:21] <CubeTheThird> ??> RaffyDestroyer login/throttle
#861 [11:21] <Absol> RaffyDestroyer: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#862 [11:21] <Absol> RaffyDestroyer: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
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#865 [11:22] <RaffyDestroyer> ok
#866 [11:23] <RaffyDestroyer> thanks
#867 [11:23] <Sakuya_> but the people at the realms said, 1 of them have been to oversea and still can play on it,
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#869 [11:25] <CubeTheThird> Sakuya_, run a test on speedtest.net
#870 [11:28] <Sakuya_> ping 10ms,, download speed 34.41 Mbps, Upload speed 1.85Mbps,
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#874 [11:29] <CubeTheThird> Sakuya_, hmm. Are you able at all to connect? or does it immediately give you the connection lost message?
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#876 [11:31] <Sakuya_> i can connect into it, but after 1-2 sec is just start forces, and then is come up a connection lost,internal exception: java.IOException
#877 [11:32] <CubeTheThird> Sakuya_, ya so it sounds like your upload speed may not be high enough then
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#880 [11:33] <Sakuya_> o.O so what can i do with it??
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#882 [11:33] <Jym> So, once minecraft updated to 1.10 I wanted to play (obv) and when i made a new world and started playing i was getting like 5 fps, it is just unplayable. I then tried going back to 1.9 and had the same problem. Suggestions?
#883 [11:33] <CubeTheThird> Sakuya_, well you'll probably need to get a better internet connection, or find a realm that's closer to you
#884 [11:33] <Sakuya_> ok
#885 [11:33] <CubeTheThird> ??> Jym win/dxdiag
#886 [11:33] <Absol> Jym: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#887 [11:34] <NovaNeedsHelp> Can someone help me? I got an error if i want to join its give the error: java.lang.NullPointerException: group. Does someone know how to solve this problem?
#888 [11:34] <CubeTheThird> NovaNeedsHelp, what anti-virus and firewall software do you have?
#889 [11:34] <NovaNeedsHelp> Well, a lot
#890 [11:34] <NovaNeedsHelp> mc affee
#891 [11:34] <NovaNeedsHelp> etc
#892 [11:35] <CubeTheThird> NovaNeedsHelp, ya.. mcafee is most likely the problem. It's a terrible anti-virus and is known to cause various issues like that one. We recommend you remove it, and get something else like avast
#893 [11:35] <NovaNeedsHelp> Okay thank you
#894 [11:35] <NovaNeedsHelp> But sometimes (i tried earlier) i just can't delete it
#895 [11:36] <CubeTheThird> ??> NovaNeedsHelp av/mcafee/uninstall
#896 [11:36] <Absol> NovaNeedsHelp: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#897 [11:36] <NovaNeedsHelp> thank you
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#899 [11:36] <Jym> http://paste.ubuntu.com/17217604/
#900 [11:40] <RaffyDestroyer> who can help me my friend that you want to take when it comes to test minecraft The email does not get anything
#901 [11:41] <RaffyDestroyer> ??
#902 [11:41] <RaffyDestroyer> ??
#903 [11:41] <RaffyDestroyer> ??
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#905 [11:42] <CubeTheThird> RaffyDestroyer, if you aren't getting emails you will have to contact Mojang
#906 [11:42] <CubeTheThird> ??> RaffyDestroyer mojang/email
#907 [11:42] <Absol> RaffyDestroyer: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#908 [11:42] <Absol> RaffyDestroyer: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#909 [11:42] <CubeTheThird> Jym, one moment
#910 [11:42] <Jym> no problem :)
#911 [11:43] <CubeTheThird> Jym, in-game, when you open the f3 debug menu, to the right of the screen, does it say nvidia or intel graphics?
#912 [11:43] <Jym> intel, i had thought about that too. i will double check though just to be sure. one sec.
#913 [11:44] <Jym> Yep it says intel
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#915 [11:45] <CubeTheThird> Jym, ya so the issue is that the game isn't running off your nvidia graphics card
#916 [11:45] <Jym> okay, how do i fix that?
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#918 [11:46] <GMB> I downloaded Radeon Software but am still getting the error message to update my graphics driver
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#920 [11:46] <CubeTheThird> Jym, this page has info about configuring optimus: https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
#921 [11:46] <CubeTheThird> GMB, did you install it?
#922 [11:46] <Jym> awesome, i think i can figure that out. Thanks for your help, if it doesn't work i'll be back lol.
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#924 [11:47] <GMB> Installing now...
#925 [11:48] <lfila> I've reistalled the intel chipsets but still cannot open minecraft
#926 [11:48] <Jym> oh my gosh. you are the best. it's working now. Thank you!!!
#927 [11:48] <lfila> on windows 10
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#929 [11:48] <CubeTheThird> lfila, do you have a dxdiag report?
#930 [11:48] <lfila> yes
#931 [11:49] <lfila> http://paste.ubuntu.com/17217725/
#932 [11:50] <CubeTheThird> lfila, one moment
#933 [11:50] <CubeTheThird> lfila, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#934 [11:51] <GMB> It's installed.
#935 [11:51] <GMB> It's installed.
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#938 [11:51] <GMB> Should I relaunch Minecraft?
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#942 [11:52] <ChaotrixMiner37> Help
#943 [11:52] <ChaotrixMiner37> I NEED HELP
#944 [11:53] <GMB> getting an error messge: Windows requires a digitally signed driver. A recently installed program tried to install an unsigned driver. This version of Windows requires all drivers to have a
#945 [11:54] <Flame_> What do you need help with,Chaotrixminer37
#946 [11:54] <CubeTheThird> GMB, hmm that's odd. Is that after you installed it?
#947 [11:54] <CubeTheThird> ??> ChaotrixMiner37 ask
#948 [11:54] <Absol> ChaotrixMiner37: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#949 [11:54] <Absol> ChaotrixMiner37: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#950 [11:54] <ChaotrixMiner37> how do you get minecraft to wrk on win 10
#951 [11:55] <GMB> Yes, it's asking me to uninstall the program that uses driver and check the publiers support website to get a digitally signed driver
#952 [11:55] <ChaotrixMiner37> it keeps on crashing
#953 [11:55] <CubeTheThird> ChaotrixMiner37, what's the problem with it?
#954 [11:55] <ChaotrixMiner37> when i open it
#955 [11:56] <GMB> Another window says AMD Installer manager, detection driver error, contact AMD for assistance
#956 [11:56] <CubeTheThird> GMB, hmm ok let's try finding a driver from HP. I'll need your product number
#957 [11:56] <ChaotrixMiner37> it says something about drivers
#958 [11:56] <CubeTheThird> ??> GMB oem/hp/product-number
#959 [11:56] <Absol> GMB: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#960 [11:56] <Absol> GMB: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#961 [11:56] <CubeTheThird> ChaotrixMiner37, do you have a dxdiag report?
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#963 [11:57] <ChaotrixMiner37> no but ill make a dxdiag report now
#964 [11:59] <ChaotrixMiner37> my dxdiag is on a notepad
#965 [11:59] <CubeTheThird> ChaotrixMiner37, paste it onto http://paste.ubuntu.com and give the URL here.
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#969 [12:01] <GMB> Fn + esc doesn't work
#970 [12:01] <GMB> Where is windows? Sorry
#971 [12:01] <CubeTheThird> GMB, the windows key is the key with a flag on it
#972 [12:02] <GMB> That's what I thought. I don't get any results when I search HP Support in Windows
#973 [12:03] <CubeTheThird> GMB, can you look for the product number on your computer? there should be a sticker with it
#974 [12:03] <ChaotrixMiner37> http://paste.ubuntu.com/17218819/
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#976 [12:05] <CubeTheThird> ChaotrixMiner37, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#977 [12:05] <GMB> RBV37-W277T-3Wvghywm9-46vk4
#978 [12:05] <ChaotrixMiner37> what graphics card will I need
#979 [12:05] <GMB> Sorry, let me retype that
#980 [12:06] <GMB> rbv37-w277t-38wvg-hywm9-46vk4
#981 [12:06] <CubeTheThird> ChaotrixMiner37, you have a desktop computer?
#982 [12:07] <ChaotrixMiner37> ya
#983 [12:07] <CubeTheThird> ChaotrixMiner37, pretty much any AMD or Nvidia graphics card that's less than 5 years old will do
#984 [12:07] <CubeTheThird> ChaotrixMiner37, but considering how old your computer is, a newer computer would be a better investment
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#986 [12:08] <CubeTheThird> GMB, hmm that doesn't seem to work. Got any other numbers?
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#988 [12:08] <ChaotrixMiner37> thnks ill look into tht
#989 [12:09] * ChaotrixMiner37 [ChaotrixMiner37@notlogged] has quit. (Quit: Web client closed)
#990 [12:11] <GMB> That's the product number
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#992 [12:12] <GMB> HP 584037-001
#993 [12:12] <GMB> x16-96072
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#995 [12:12] <GMB> 00196-253-304-034
#996 [12:13] <GMB> It's an HP 2000-400CTO Notebook PC
#997 [12:14] <CubeTheThird> ok got it. One sec
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#999 [12:14] <Flame_> BRUH
#1000 [12:14] <Flame_> lo]
#1001 [12:14] <Flame_> spam
#1002 [12:14] <Flame_> fdskf
#1003 [12:14] <Flame_> fadfa
#1004 [12:14] * Absol kicked Flame_ from #minecrafthelp (Reason: lame_ :Stop spamming)
#1005 [12:14] <CubeTheThird> GMB, try installing this one: http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54988.exe
#1006 [12:14] <CubeTheThird> brb
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#1008 [12:15] <LOL> yo
#1009 [12:15] <LOL> can make me leave
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#1011 [12:15] <LOL> :D
#1012 [12:15] <LOL> lol
#1013 [12:15] <LOL> GEt rekt m8
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#1015 [12:15] <LOL> $Crub
#1016 [12:15] <LOL> try to kick me LOL
#1017 [12:15] * LOL is now known as Guest27886
#1018 [12:15] <Guest27886> ?
#1019 [12:15] <Guest27886> NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
#1020 [12:15] * CubeTheThird kicked Guest27886 from #minecrafthelp (Reason: uest27886 :Guest27886)
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#1027 [12:20] <TankyPlayz> please help my pixel format is not accelarated and i dont know how to fix it
#1028 [12:20] <logo> http://hopper.minecraft.net/help/pixel-format-not-accelerated/
#1029 [12:20] * asdfgjl [asdfgjl@notlogged] has joined #minecrafthelp
#1030 [12:21] <TankyPlayz> i have tried that and it did not work
#1031 [12:21] <asdfgjl> How do i update my graphic cards?
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#1034 [12:23] <stingingobject5> hi my minecraft is realy laggy can someone help
#1035 [12:23] <TankyPlayz> ------------------ System Information ------------------ Time of this report: 6/11/2016, 13:00:55 Machine name: KUCZYNSKI-PC Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045) Language: English (Regional Setting: English) System Manufacturer: Acer System Model: Aspire 5336 BIOS: InsydeH2O Version V1.03 Processor: I
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#1037 [12:24] <asdfgjl> <stingingobject5> Do you have good internet connection
#1038 [12:24] <stingingobject5> yes
#1039 [12:24] <mattym> stingingobject5, Two simple solutuions for Lag, lower your ingame setttings or get a better computer
#1040 [12:24] <mattym> asdfgjl, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1041 [12:24] <logo> How do i fix the Initializer exception that goes something like java.lang.ArrayIndexOutOfBoundsException at org.lwjgl.opengl.XRandR.findPrimary
#1042 [12:24] <asdfgjl> ok i will
#1043 [12:24] <mattym> TankyPlayz, Read all the instructions on the site you were at make sure you post your dxdiag as a paste.ubuntu link
#1044 [12:25] <TankyPlayz> http://paste.ubuntu.com/17219502/
#1045 [12:25] <asdfgjl> http://paste.ubuntu.com/17219572/
#1046 [12:25] <mattym> logo, Where do you see that error?
#1047 [12:25] <stingingobject5> it dosent work version 9+
#1048 [12:25] <logo> crash report?
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#1051 [12:25] <mattym> asdfgjl, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1052 [12:25] <Rikairchy> TankyPlayz, download and install https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
#1053 [12:25] <mattym> ??> logo launcher/crash-log
#1054 [12:25] <Absol> logo: We need to see your crash log, which appears after a crash.
#1055 [12:25] <Absol> logo: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1060 [12:26] <asdfgjl> Oh ok thanks
#1061 [12:26] <Rikairchy> ??> TankyPlayz intel/gpu/ig4
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#1063 [12:26] <logo> let's say the situation is almost identical to that of http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/2689731-please-help-opengl-error-runtimeexception-no
#1064 [12:26] * jenni [jenni@notlogged] has joined #minecrafthelp
#1065 [12:26] <mattym> Rikairchy, No need for ig4 with him
#1066 [12:26] <Rikairchy> ?
#1067 [12:26] <logo> the only real difference is the linux distro im using
#1068 [12:26] <Rikairchy> logo, what distro?
#1069 [12:26] <logo> arch linux
#1070 [12:27] <Rikairchy> :s Arch is one I never got to thoroughly enjoy
#1071 [12:27] <mattym> logo, I want a link to your crash log, not something sorta close to it
#1072 [12:27] <discoflippant> bonjour quelqu'un peut m'aider
#1073 [12:27] <stingingobject5> anyone help my minecraft dosent work on version 9+ it carshes every time i join a server
#1074 [12:27] <Rikairchy> ??> discoflippant lang/fr
#1075 [12:27] <Absol> discoflippant: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#1076 [12:27] <mattym> ??> stingingobject5 launcher/crash-log
#1077 [12:27] <Absol> stingingobject5: We need to see your crash log, which appears after a crash.
#1078 [12:27] <Absol> stingingobject5: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1079 [12:27] <logo> http://paste.ubuntu.com/17219971/
#1080 [12:28] <logo> the situation isn't only sorta close, all the error messages are identical
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#1083 [12:28] <discoflippant> http://paste.ubuntu.com/17219761/
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#1085 [12:29] <mattym> logo, You getting that crash the second you try to start the game or at some specific point?
#1086 [12:29] <stingingobject5> omg it has stoped crashing just lagging realy bad
#1087 [12:29] <logo> the launcher goes away then back up after a few seconds showing this error
#1088 [12:29] <stingingobject5> realy bad i carnt move
#1089 [12:29] <GMB> During install of AMD High Def Graphics driver, I keep getting this error message:
#1090 [12:29] * RaffyDestroyer [RaffyDestroyer@notlogged] has quit. (Ping timeout: 195 seconds)
#1091 [12:29] <mattym> stingingobject5, Go into the games Options and lower your settings
#1092 [12:30] <rikykosta> Help me, I have this error: java.lang.NullPointerException: group
#1093 [12:30] <mattym> discoflippant, Why are you giving us this link?
#1094 [12:30] <mattym> rikykosta, What antivirus and firewall software do you have installed?
#1095 [12:30] <GMB> The process cannot access the file because the file is being used by another process
#1096 [12:30] <mattym> GMB, Restart your computer, then try the install again
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#1099 [12:31] <rikykosta> ESET GUI
#1100 [12:31] <discoflippant> ok what can i do
#1101 [12:31] <mattym> ??> rikykosta av/eset
#1102 [12:31] <Absol> rikykosta: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: http://support.eset.com/kb3190/
#1103 [12:31] <Absol> rikykosta: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#1104 [12:31] <mattym> rikykosta, Try the info Absol wrote
#1105 [12:31] <stingingobject5> should i copy game out put
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#1107 [12:31] <Rikairchy> logo, have you tried OpenJDK?
#1108 [12:32] <logo> i've tried several different versions including openjdk and none of them works
#1109 [12:32] <mattym> stingingobject5, Lower your ingame settings, or get a better computer. That is all the advice we will be giving for "lag"
#1110 [12:32] <mattym> logo, And fully up to date?
#1111 [12:32] <stingingobject5> http://paste.ubuntu.com/17220193/
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#1115 [12:33] <TheBlueGecko> I cant load up minecraft without crashing, the crash report says AL lib: (EE) alc_cleanup: 1 device not closed
#1116 [12:34] <mattym> ??> TheBlueGecko launcher/crash-log
#1117 [12:34] <Absol> TheBlueGecko: We need to see your crash log, which appears after a crash.
#1118 [12:34] <Absol> TheBlueGecko: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1119 [12:34] <logo> i installed/updated them only a few minutes ago so probably
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#1121 [12:34] <logo> at least it is as new as the repository provides
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#1123 [12:34] <rikykosta> mattyb, I saw several videos on youtube, the error is not my antivirus .... minecraft works 1.8.x, 1.9.x does not work, 1:10 does not work ... help
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#1126 [12:34] <rikykosta> mattym
#1127 [12:35] <Mykkita> My Minecraft will not run. It says I have a video driver update problem, but all of my drivers are up to date. I have a paste bin of my video driver report.
#1128 [12:35] * discoflippant [discoflippant@notlogged] has quit. (Quit: Web client closed)
#1129 [12:35] <mattym> rikykosta, Did you try the settings Absol sent
#1130 [12:35] <mattym> Mykkita, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1131 [12:35] <sk82ps3> i need help, i cannot login to minecraft, so i resetted the password and then i got an email saying your account is compromised when i entered the password into the launcher
#1132 [12:35] <Mykkita> http://paste.ubuntu.com/17220179/
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#1134 [12:36] <rikykosta> no
#1135 [12:36] <mattym> Mykkita, One moment
#1136 [12:36] * stingingobject5 [stingingobject5@notlogged] has quit. (Ping timeout: 195 seconds)
#1137 [12:36] <Cathal> Hey there
#1138 [12:36] <TheBlueGecko> http://paste.ubuntu.com/17220343/plain/
#1139 [12:36] <mattym> rikykosta, If you dont want to do the instructions you were sent you dont have to, but you arent going to be helped further if you refuse to listen
#1140 [12:36] <Cathal> https://gyazo.com/79284e855ffcd8507752e4feac87981b
#1141 [12:37] <Cathal> Anybody able to help me here?
#1142 [12:37] <Cathal> Minecraft.net won't load up either
#1143 [12:37] <mattym> Cathal, What error do you get on the website?
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#1145 [12:37] <rikykosta> I did not see the instructions absol
#1146 [12:37] <logo> if it helps, my computer could run minecraft perfectly when i used windows 10
#1147 [12:37] <Cathal> https://gyazo.com/a8d3b7eafa6cc4dbba96bbd8ca8dc18c
#1148 [12:38] <mattym> Mykkita, Download and Install the file from here http://www.geforce.com/drivers/results/103913
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#1150 [12:38] <mattym> ??> rikykosta av/eset
#1151 [12:38] <Absol> rikykosta: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: http://support.eset.com/kb3190/
#1152 [12:38] <Absol> rikykosta: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#1153 [12:38] <mattym> rikykosta, Do the above instructions ^
#1154 [12:38] <TheBlueGecko> This is my problem http://paste.ubuntu.com/17220343/plain/
#1155 [12:38] <mattym> TheBlueGecko, Fix the link
#1156 [12:38] <mattym> TheBlueGecko, It shouldnt say plain at the end
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#1158 [12:39] <Cathal> Any ideas?
#1159 [12:39] <Luke_> when i try to open minecraft an error pops up still saying EOFException: SSL peer shut down incorrectly
#1160 [12:39] <TheBlueGecko> http://paste.ubuntu.com/17220343/
#1161 [12:39] <mattym> Cathal, What antivirus and firewall software do you have installed?
#1162 [12:39] <Yemms_> Have Windows 10 installed on old computer, Intel Driver update installed but it says none is installed
#1163 [12:39] <Cathal> Uh, just windows firewall
#1164 [12:39] <rikykosta> forget it, I had not seen who had sent me the link, sorry for the trouble
#1165 [12:39] <mattym> TheBlueGecko, It says right there what your issue is
#1166 [12:39] <Cathal> I did a virus scan like 20 mins ago, no virus' detected.
#1167 [12:39] <mattym> ??> Cathal tools/hjt
#1168 [12:39] <Absol> Cathal: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1169 [12:39] <TheBlueGecko> But I dont know how to fix it
#1170 [12:39] <Absol> Cathal: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1171 [12:40] <mattym> Cathal, Do the above instructions
#1172 [12:40] <Cathal> Ok, thank you. :)
#1173 [12:40] <Yemms_> I have copied the saved text;here is the link http://paste.ubuntu.com/17220018/
#1174 [12:40] <mattym> TheBlueGecko, Remove that programs from "lavasoft" on your PC
#1175 [12:40] <mattym> Yemms_, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1176 [12:40] <TheBlueGecko> Ok, thank you
#1177 [12:41] <Yemms_> ok, thanks. that was fast!
#1178 [12:41] <Luke_> I still have an error
#1179 [12:41] <logo> so... any hope here?
#1180 [12:41] <Luke_> EOFExeption: SSL peer shutdown incorrectly
#1181 [12:42] <mattym> logo, Just guessing from waht ive partially seen in the past, you may need to use java directly from oracle, i think the lwjgl versions packaged with others are missing stuff MC uses
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#1184 [12:43] * stingingobject5 [stingingobject5@notlogged] has quit. (Client Quit)
#1185 [12:43] <Cathal> http://paste.ubuntu.com/17220683/
#1186 [12:43] * stingingobject5 [stingingobject5@notlogged] has joined #minecrafthelp
#1187 [12:43] <stingingobject5> helo
#1188 [12:43] <stingingobject5> http://paste.ubuntu.com/17220193/
#1189 [12:43] <mattym> ??> stingingobject5 win/reinst
#1190 [12:43] <stingingobject5> lminecraft crashing
#1191 [12:44] <Absol> stingingobject5: You may need to reinstall the locally installed files that Minecraft puts into place.
#1192 [12:44] <Absol> stingingobject5: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1193 [12:44] <TheBlueGecko> Sorry for bothering again, how do I find lavasoft? Or is it who makes software?
#1194 [12:44] <stingingobject5> what dose that mean
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#1196 [12:44] <mattym> TheBlueGecko, Thats i beleive is the producer, actual programs may be something else
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#1198 [12:44] <Cathal> Any ideas?
#1199 [12:44] <mattym> TheBlueGecko, All i know is the error is pointing out that that is the issue
#1200 [12:45] <TheBlueGecko> Ok
#1201 [12:45] <cloudxnine> help please, my account says its in demo mode when i login to minecraft client. bought minecraft in 2010. i have my transaction id
#1202 [12:45] <Luke_> is there any way i could get a refund for minecraft?
#1203 [12:45] <Mykkita> Thank-you so much mattym! It worked. Which is odd, cause I'm pretty sure I installed that driver last night. lol. Thanks again!
#1204 [12:45] <mattym> Cathal, One moment
#1205 [12:45] <Cathal> Thank you, Matty. Take your time. :)
#1206 [12:45] <mattym> Cathal, Norton and McAfee are both known to cause issues with Minecraft and have no workarounds. YOu have elemets of both installed
#1207 [12:46] <mattym> ??> Cathal av/mcafee/uninstall
#1208 [12:46] <Absol> Cathal: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1209 [12:46] <mattym> Cathal, First, use the tool absol linked to remove McAfee
#1210 [12:46] <cloudxnine> anyone?
#1211 [12:46] <mattym> Cathal, After its done and you have restarted, uninstall Norton
#1212 [12:46] <Cathal> I've had no issue prior to today. I got mcafee to do the virus scan
#1213 [12:46] <mattym> ??> cloudxnine mojang/email
#1214 [12:46] <Absol> cloudxnine: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1215 [12:46] <Absol> cloudxnine: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1216 [12:46] <Cathal> But I've been able to play with norton?
#1217 [12:46] <mattym> cloudxnine, Fill out the form Absol linked
#1218 [12:46] <mattym> Cathal, The game and programs both update, there are known issues with the two and no way around them
#1219 [12:47] <Luke_> is there a way i could get a refund of Minecraft
#1220 [12:47] <Cathal> Ok. Thank you.
#1221 [12:47] <mattym> ??> Luke_ account/refund
#1222 [12:47] <Absol> Luke_: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1223 [12:47] <Luke_> ok thanks
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#1225 [12:47] <mattym> Cathal, Once they are both gone, if you still get taht same error, also remove Hamachi
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#1228 [12:48] <logo> java site returns bad request?
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#1230 [12:50] <logo> also if https://aur.archlinux.org/packages/jre/ <- this package is from oracle, i think i am already doing so
#1231 [12:50] <TheBlueGecko> I changed my compatibility mode to my windows version and ran as administrator and it seems to work so far
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#1235 [12:51] <stingingobject5_> urm its still not working
#1236 [12:51] <mattym> stingingobject5_, Is there a new crash log
#1237 [12:52] <Luke_> i can't get a refund because reCAPTCHA won't let me checkmark "I'm Not A Robot"
#1238 [12:52] <AKAINU_0_0_> I have a suggestion for you if you can sell Minecraft with you using your phone balance. And will be able to players who do not have a visa to buy Minecraft
#1239 [12:52] <mattym> AKAINU_0_0_, Not the place for suggestions, or complaints
#1240 [12:53] <mattym> Luke_, What browser did you try in?
#1241 [12:53] <Luke_> Firefox
#1242 [12:53] * rikykosta [rikykosta@notlogged] has quit. (Quit: Web client closed)
#1243 [12:53] <mattym> Luke_, Try with another.
#1244 [12:53] <Luke_> ok
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#1249 [12:54] <stingingobject5_> it has not gien me a crash log
#1250 [12:55] <stingingobject5_> given
#1251 [12:55] <kobebossPRO> hi everytime i want to join my server my minecraft crashes. I have the crash report here: http://www.pastebucket.com/424971 Thank you
#1252 [12:55] <CubeTheThird> logo, ah I think I know what your issue is. One moment
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#1258 [12:56] <mattym> kobebossPRO, Go to the main menu, then Options, then Video Settings
#1259 [12:56] * LordDylan [LordDylan@notlogged] has joined #minecrafthelp
#1260 [12:56] <mattym> kobebossPRO, At the bottom, you may need to scroll down, tell me what "Use VBO's" is set to
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#1262 [12:57] <LordDylan> Hello
#1263 [12:57] <kobebossPRO> it is set to off
#1264 [12:57] <mattym> kobebossPRO, Try ON, then see if you can load a world/server
#1265 [12:57] <logo_> wot, i quitted?
#1266 [12:57] <logo_> ...oh
#1267 [12:57] <LordDylan> i have a question
#1268 [12:57] <CubeTheThird> logo_, install the xorg-xrandr package
#1269 [12:57] <LordDylan> about relms
#1270 [12:57] <logo_> already newest
#1271 [12:57] <logo_> Tried that already
#1272 [12:57] <kobebossPRO> ok it seems to work, thank you :)
#1273 [12:58] <mattym> kobebossPRO, One sec
#1274 [12:58] <mattym> kobebossPRO, What version of the game are you on?
#1275 [12:58] <CubeTheThird> logo_, what desktop environment/window manager are you using?
#1276 [12:58] <kobebossPRO> 1.9.2
#1277 [12:58] <mattym> kobebossPRO, Ok
#1278 [12:58] <LordDylan> how do you apply your map to be on the official realms map thing?
#1279 [12:58] <logo_> kde plasma 5
#1280 [12:58] <CubeTheThird> logo_, are you using more than 1 monitor?
#1281 [12:58] <stingingobject5_> cube the third remember me from about 2 weeks ago
#1282 [12:58] <logo_> no
#1283 [12:59] <stingingobject5_> my minecraft is still not working
#1284 [12:59] <CubeTheThird> logo_, can you send a paste of the output of running the xrandr command?
#1285 [12:59] <logo_> if there's anything i've fiddled with xrandr, it'd be fixing my resolution
#1286 [12:59] <logo_> oh, what a coincidence, just ran xrandr xd
#1287 [13:00] <logo_> http://paste.ubuntu.com/17221512/
#1288 [13:01] <CubeTheThird> logo_, hmm strange. As far as I can tell the issue is that the game isn't recognizing your available display modes
#1289 [13:01] <Luke_> i tried Google Chrome, and i got to the picture part, but when i clicked verify it said cannot contact reCAPTCHA. Check your connection and try again
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#1292 [13:01] * Absol kicked Notch from #minecrafthelp (Reason: otch :You are not Notch (#562))
#1293 [13:01] <stingingobject5_> my minecraft is not working but stll thanks for trying
#1294 [13:02] <LordDylan> How do you apply your minecraft mini game map to be an official realms map
#1295 [13:02] <mattym> Luke_, You have any ad blocking browser addons?
#1296 [13:02] <CubeTheThird> LordDylan, what do you mean exactly?
#1297 [13:02] <CubeTheThird> stingingobject5_, what's the issue?
#1298 [13:02] <Luke_> i have covenant eyes
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#1300 [13:03] * Minecraft [Minecraft@notlogged] has joined #minecrafthelp
#1301 [13:03] <LordDylan> like an official map that can be selected by clicking maps in the realms menu
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#1303 [13:03] <mattym> Luke_, Not sure what that is, but try turning it off then submitting the form
#1304 [13:03] <Minecraft> Anyone need help
#1305 [13:03] * Niicole_ [Niicole_@notlogged] has quit. (Client Quit)
#1306 [13:03] * Minecraft is now known as Guest71134
#1307 [13:03] <CubeTheThird> Minecraft, do you need help?
#1308 [13:04] * Guest71134 [Guest71134@notlogged] has quit. (Client Quit)
#1309 [13:04] <Luke_> when you turn it off it shuts your wifi down
#1310 [13:04] * rikykosta [rikykosta@notlogged] has joined #minecrafthelp
#1311 [13:04] <ice> minecraft keeps crashing and it says the pixel format not accelerated
#1312 [13:04] <mattym> Luke_, Well i think we found your issue
#1313 [13:04] <LordDylan> is there a way to apply to get your map in it?
#1314 [13:04] <Luke_> we DID!?
#1315 [13:04] <mattym> Luke_, What kind of program is it?
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#1318 [13:04] <CubeTheThird> LordDylan, when you erase a map and create a new one, you can upload a map to it
#1319 [13:04] <Luke_> it blocks websites and sometimes games
#1320 [13:04] * CubeTheThird kicked Support from #minecrafthelp (Reason: upport :enough)
#1321 [13:05] <Luke_> that are bad
#1322 [13:05] <LordDylan> yes but an official map
#1323 [13:05] * Nicole is now known as Guest1628
#1324 [13:05] <ice> i need help
#1325 [13:05] <LordDylan> not how to upload a world
#1326 [13:05] <logo_> wtf?!
#1327 [13:05] <mattym> Luke_, And you cant turn it off an maintain an internet connection?
#1328 [13:05] <CubeTheThird> LordDylan, what makes a map 'official'?
#1329 [13:05] <logo_> so, changing the resolution worked
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#1331 [13:05] <CubeTheThird> logo_, oh, awesome!
#1332 [13:05] <mattym> logo_, To what?
#1333 [13:05] <ice> I NEED HELP WITH MINECRAFT PLEASE HELP ME !!!!
#1334 [13:05] <CubeTheThird> logo_, wait upscale or downscale?
#1335 [13:05] <Luke_> nope if you turn it off it turns interenet off
#1336 [13:05] <logo_> so I'm stuck with a wrong resolution in order to run minecraft? :/
#1337 [13:05] <CubeTheThird> ice, stop with the caps and explain what the problem is
#1338 [13:06] <logo_> the max resolution it detected is 1027x768
#1339 [13:06] <LordDylan> as a mapmaker I would like to know how I can get a map in the realms menu
#1340 [13:06] <Guest1628> Hello , what should i do if i cant play minecraft bc it says that i need to update to windows 10 or upgrade my graphics card?
#1341 [13:06] <logo_> i have it set to 1366x768 by code
#1342 [13:06] <rikykosta> I visited the site posted by absol, but the settings are different, I'm Italian, I do not know how to access the eset firewall
#1343 [13:06] <mattym> Luke_, Can you plug in an ethernet cable, cause that is probably causing your minecraft issue as well
#1344 [13:06] <CubeTheThird> LordDylan, oh you mean submit a map for minigames?
#1345 [13:06] <LordDylan> yes
#1346 [13:06] <ice> pixel format is not accelerated i followed the needed steps but mincraft is still crashing
#1347 [13:07] <CubeTheThird> ice, do you have a dxdiag report?
#1348 [13:07] <ice> yes
#1349 [13:07] <mattym> Luke_, If its blocking stuff from the minecraft or mojang sites, that is probably also causing the issue with the launcher as it needs to contact those sites as well
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#1351 [13:07] <Guest1628> I have the same problem as ice does.
#1352 [13:07] <rikykosta> minecraft multiplayer error:java.lang.NullPointerException: group I visited the site posted by absol, but the settings are different, I'm Italian, I do not know how to access the eset firewall
#1353 [13:07] <Luke_> what do you mean "plug an ethernat cable in"
#1354 [13:08] <CubeTheThird> ice, give a URL to it here
#1355 [13:08] <Luke_> etermet
#1356 [13:08] <Luke_> ethernet
#1357 [13:08] <ice> http://paste.ubuntu.com/17221636/
#1358 [13:08] <CubeTheThird> LordDylan, I recommend you read up on posts here: https://www.reddit.com/r/realms/comments/2kog36/get_your_mapminigame_on_realms/
#1359 [13:08] <Guest1628> I need help with the pixel format
#1360 [13:08] <mattym> Luke_, You dont have a physical cable to connect your computer to directly to the internet?
#1361 [13:08] <mattym> Guest1628, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1362 [13:08] <Luke_> i do
#1363 [13:08] <Guest1628> http://paste.ubuntu.com/17221601/
#1364 [13:09] <logo_> weird... :/
#1365 [13:09] <mattym> Luke_, Do you know if pluging that in will let you use the internet even if you turn that other program off
#1366 [13:09] <CubeTheThird> ice, try download and install radeon software: http://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064
#1367 [13:09] <mattym> Guest1628, One moment
#1368 [13:09] <Luke_> it is plugged in
#1369 [13:09] <logo_> I've set it back to 1366x768 while minecraft is running and it returned no errors
#1370 [13:09] <CubeTheThird> logo_, perhaps try different resolution configurations. Sounds like an issue with the game's LWJGL version though
#1371 [13:09] <mattym> Guest1628, Download and Install the file here https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
#1372 [13:10] <logo_> how do i update lwjgl tho?
#1373 [13:10] * logo_ is now known as logo
#1374 [13:10] <LordDylan> thanks CubeTheThird
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#1376 [13:10] <CubeTheThird> logo, that's something that Mojang has to review and push out with the game
#1377 [13:10] <ice> CubeTheThird, which one
#1378 [13:10] <logo> ...oh
#1379 [13:10] <mattym> Luke_, Maybe uninstall the program, and use one that can be turned off when you need to run a game that requires internet access.
#1380 [13:10] <CubeTheThird> ice, the first one?
#1381 [13:11] <CubeTheThird> logo, you might be able to change the version by using a 3rd party launcher, but that's not something we'll assist you with here
#1382 [13:11] <mattym> Luke_, Cause programs that block stuff like that are notoriously overprotective and cause a lot of issues when other programs need to connect to a site on the web
#1383 [13:12] <Luke_> wait i have an idea, what if i turn covenant eyes off then start Minecraft and it will force it to go to offline mode?
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#1385 [13:13] <mattym> Luke_, That wont allow it to download its internal files.
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#1394 [13:15] <Luke_> wait i just tryed to log in with my old Minecraft account and it said the same error but it didn't say that yesterday
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#1400 [13:17] <mattym> Luke_, Go to the site for covenant eyes and see if they have instructions on making exceptions in their program for "trusted" sites or something like that
#1401 [13:17] <mattym> Luke_, See if there is a way for you to add stuff that it will allow.
#1402 [13:17] <mattym> Luke_, Im not even remotely familiar with the program, so you will need to look into that.
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#1406 [13:23] <logo> weird, my screen started flicker once i changed the resolution
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#1411 [13:25] <mattym> logo, did you install any sort of graphical drivers or just what came default with the distro
#1412 [13:25] <CubeTheThird> if it's arch linux, it wouldn't come with any by default
#1413 [13:26] <ice> CubeTheThird, I installed the software now what
#1414 [13:26] <CubeTheThird> ice, after installing it, try playing the game again. You may need to reboot your computer first though
#1415 [13:26] <ice> ok
#1416 [13:26] <logo> ok the flickering problem is gone now
#1417 [13:27] * mattym only uses a CLI style linux and a script pack for managing a server
#1417 [13:27] <mattym> So yeah not sure of the extend of drivers on linux
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#1425 [13:33] <Salmaneedshelp> hello?
#1426 [13:33] * kumasasa [kumasasa@notlogged] has joined #minecrafthelp
#1427 [13:34] <Salmaneedshelp> i need help with a minecraft issue i have bought 2 mouses and i still have the same problem
#1428 [13:34] <Salmaneedshelp> i need help with a minecraft issue i have bought 2 mouses and i still have the same problem
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#1431 [13:34] <Salmaneedshelp> why dos nobody hel last time i came here no one answered me either
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#1434 [13:35] <remlecxii> Hi guys can you help me. ican't play minecraft in my pc
#1435 [13:35] * juliana [juliana@notlogged] has quit. (Quit: Web client closed)
#1436 [13:36] <mattym> remlecxii, What happens when you try?
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#1439 [13:36] <remlecxii> well ican't play minecraft i don't know what to do
#1440 [13:36] <ice> CubeTheThird, Minecraft is still crashing!
#1441 [13:36] <mattym> remlecxii, What happens when you try?
#1442 [13:37] <remlecxii> it's always crash
#1443 [13:37] <mattym> ??> remlecxii launcher/crash-log
#1444 [13:37] <Absol> remlecxii: We need to see your crash log, which appears after a crash.
#1445 [13:37] <Absol> remlecxii: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1446 [13:37] <logo> wait wuuuut
#1447 [13:37] <logo> i installed lxrandr and suddenly it worked?!
#1448 [13:37] <remlecxii> i already did that
#1449 [13:38] <mattym> remlecxii, Then provide the link you created
#1450 [13:38] <logo> yeah i think my problem is completely solved now :D
#1451 [13:38] <ice> I NEED HELP WITH MINECRAFT!!!
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#1454 [13:39] <ice> I NEED HELP WITH MINECRAFT IMEDIATLY!!!!!
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#1456 [13:39] <ice> I NEED HELP WITH MINECRAFT IMEDIATLY!!!!
#1457 [13:39] <Yuken> ice, state your problem and wait.
#1458 [13:39] <Cathal> Matty, are you around?
#1459 [13:39] <mattym> Cathal, Yes
#1460 [13:40] <Cathal> hi
#1461 [13:40] <Cathal> So
#1462 [13:40] <Cathal> Sorry, I had to do some things. I've uninstalled McAfee
#1463 [13:40] <Cathal> I can't seem to uninstall norton
#1464 [13:40] <Cathal> It just won't allow it ;-;
#1465 [13:40] <mattym> ??> Cathal av/norton/uninstall
#1466 [13:40] <Absol> Cathal: To completely uninstall Norton Internet Security, use this tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
#1467 [13:40] <ice> MInecraft keeps crashing I did all that CubeTheThird said but it is still crashing
#1468 [13:40] <mattym> Cathal, See if the tool in the link from Absol works, it may be outdated im not sure
#1469 [13:40] <CubeTheThird> ice, when you installed the driver, did you choose custom or express?
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#1471 [13:41] <Cathal> Ok, thank you, once again. :)
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#1473 [13:41] <mattym> Cathal, And after that one is done, if you still get the issue, remove Hamachi as well
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#1475 [13:42] <Cathal> Alrighty.
#1476 [13:42] <ice> I chose express
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#1478 [13:43] <CubeTheThird> ice, hmm can you make a new dxdiag report?
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#1483 [13:45] <RoK> Guys, my minecraft crashed and it says "failed to write core dump. Minidumps are not enabled [...]". How can I enable them?
#1484 [13:45] <RoK> Guys, my minecraft crashed and it says "failed to write core dump. Minidumps are not enabled [...]". How can I enable them?
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#1486 [13:46] <mattym> ??> RoK launcher/crash-log
#1487 [13:46] <Absol> RoK: We need to see your crash log, which appears after a crash.
#1488 [13:46] <Absol> RoK: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1490 [13:46] <ice> CubeTheThird, http://paste.ubuntu.com/17224083/
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#1492 [13:47] <CubeTheThird> ice, hmm ya doesn't look like the driver installed. Let's try getting one from HP
#1493 [13:47] <CubeTheThird> ??> ice oem/hp/product-number
#1494 [13:47] <ice> ok
#1495 [13:47] <Absol> ice: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1496 [13:47] <Absol> ice: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
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#1499 [13:49] <luke__> help
#1500 [13:49] <luke__> minecraft multiplayer error: java.lang.NullPointerException: group
#1501 [13:49] <mattym> luke__, Fix your name
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#1505 [13:50] <RoK> There you go: http://paste.ubuntu.com/17224289/
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#1507 [13:51] <mattym> RoK, Ok one moment
#1508 [13:51] <BlackRowanBR> I need helpmwith the problem: java.lang.NullPointerException: group
#1509 [13:51] <BlackRowanBR> java.lang.NullPointerException: group
#1510 [13:51] <CubeTheThird> BlackRowanBR, what anti-virus and firewall software do you have?
#1511 [13:51] <BlackRowanBR> AVG
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#1513 [13:52] <mattym> RoK, Hmm, this is a new one lets check something
#1514 [13:52] * rikykosta [rikykosta@notlogged] has joined #minecrafthelp
#1515 [13:52] <mattym> ??> RoK win/dxdiag
#1516 [13:52] <Absol_> RoK: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1517 [13:52] <mattym> RoK, Please do the instructions in the link from Absol_
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#1519 [13:53] <rikykosta> minecraft error: java.lang.NullPointerException: group
#1520 [13:53] <CubeTheThird> BlackRowanBR, AVG free?
#1521 [13:53] <mattym> ??> rikykosta av/eset
#1522 [13:53] <Absol_> rikykosta: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: http://support.eset.com/kb3190/
#1523 [13:53] <Absol_> rikykosta: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#1524 [13:53] <mattym> rikykosta, Did you do the above instructions ?
#1525 [13:54] <rikykosta> the settings are different
#1526 [13:54] <rikykosta> i have eset nod32 antivirus 9
#1527 [13:54] <CubeTheThird> rikykosta, let's run a malware scan
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#1529 [13:54] <CubeTheThird> ??> rikykosta av/adwcleaner
#1530 [13:54] <Absol_> rikykosta: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1531 [13:54] * saed [saed@notlogged] has joined #minecrafthelp
#1532 [13:54] <Absol_> rikykosta: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1533 [13:54] <Absol_> rikykosta: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#1535 [13:57] <RoK> Now my game just froze: https://abload.de/img/testvurwh.png
#1536 [13:57] <mattym> RoK, Actually, uninstall Optifine, we dont help with mods here, uninstall it and see if you get that crash on vanilla minecraft. If regular MC works, then its the mod
#1537 [13:57] <RoK> From the launcher: http://paste.ubuntu.com/17224669/
#1538 [13:57] <RoK> DxDiag: http://paste.ubuntu.com/17224700/
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#1540 [13:57] <mattym> RoK, Yeah we dont help with modded
#1541 [13:57] <RoK> Hmm okay
#1542 [13:58] <ice> Absol_, I have the product number C2M29UA#ABA
#1543 [13:58] <mattym> RoK, Uninstall your mods and vanilla should work fine, if you still get a crash in vanilla submit the new link
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#1548 [14:00] <CubeTheThird> ice, looks like there are only drivers for windows 10 via windows update for your PC
#1549 [14:00] <CubeTheThird> ??> ice win/update
#1550 [14:00] <Absol_> ice: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
#1551 [14:00] <Absol> ice: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
#1552 [14:01] <ice> ok
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#1565 [14:09] <Levike06> I purchased Minecraft for Windows and after downloading, I received the following message when opening: EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x277a3e88, pid=1508, tid=4036
#1566 [14:10] <mattym> ??> Levike06 launcher/crash-log
#1567 [14:10] <Absol> Levike06: We need to see your crash log, which appears after a crash.
#1568 [14:10] <Absol> Levike06: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1571 [14:12] <Luke_> didn't work but it's fine seeya
#1572 [14:13] <AwesomeWolfLena> When ever I go to 1.10 I crash how do I stop that
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#1574 [14:13] <mattym> ??> AwesomeWolfLena launcehr/crash-log
#1575 [14:13] <mattym> ??> AwesomeWolfLena launcher/crash-log
#1576 [14:13] <Absol> AwesomeWolfLena: We need to see your crash log, which appears after a crash.
#1577 [14:13] <Absol> AwesomeWolfLena: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1578 [14:13] * Shadow_Cookie_ [Shadow_Cookie_@notlogged] has joined #minecrafthelp
#1579 [14:14] <Shadow_Cookie_> i can't go off server's
#1580 [14:14] <mattym> Shadow_Cookie_, What?
#1581 [14:14] * gg [gg@notlogged] has quit. (Ping timeout: 195 seconds)
#1582 [14:15] <Shadow_Cookie_> sorry i can't join on server
#1583 [14:15] <mattym> Shadow_Cookie_, What happens when you try?
#1584 [14:15] <Levike06> https://login.launchpad.net/+new-email
#1585 [14:16] <mattym> Levike06, Wrong link
#1586 [14:16] <mattym> Levike06, Follow the instructions you were given
#1587 [14:16] <Shadow_Cookie_> not authenticated with minecraft.net
#1588 [14:16] <Levike06> I did, but nothing happened
#1589 [14:16] * AwesomeWolfLena [AwesomeWolfLena@notlogged] has quit. (Ping timeout: 195 seconds)
#1590 [14:16] <mattym> ??> Shadow_Cookie_ launcher/relog
#1591 [14:16] <Levike06> what can I do
#1592 [14:16] <Absol> Shadow_Cookie_: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1593 [14:16] <mattym> Shadow_Cookie_, try the info from Absol
#1594 [14:17] <Levike06> I will try, thanks
#1595 [14:17] * Cathal [Cathal@notlogged] has joined #minecrafthelp
#1596 [14:17] <mattym> Levike06, Copy your crash log to paste.ubuntu.com, put someting in the poster box, then hit the Paste! button, then get me the url/address of the page it takes you to
#1597 [14:17] <Cathal> Still nothing, matty.
#1598 [14:17] * luffy [luffy@notlogged] has joined #minecrafthelp
#1599 [14:17] <mattym> Cathal, Are all 3 things removed?
#1600 [14:17] <Cathal> Hamachi/McAfee/Norton all gone
#1601 [14:17] <mattym> Cathal, And youve restarted the computer after all of its gone?
#1602 [14:17] <Cathal> Yes
#1603 [14:17] <luffy> hello
#1604 [14:17] <Cathal> 3 times
#1605 [14:18] * luffy is now known as Guest66962
#1606 [14:18] <Guest66962> my mine craft keeps crasjing
#1607 [14:18] <Shadow_Cookie_> thx
#1608 [14:18] <mattym> Cathal, Can you run the hjt program again to make a new log and get me a link to it
#1609 [14:18] * Shadow_Cookie_ [Shadow_Cookie_@notlogged] has quit. (Client Quit)
#1610 [14:18] <Cathal> Okay
#1611 [14:18] <mattym> ??> Guest66962 launcher/crash-log
#1612 [14:18] * Guest66962 [Guest66962@notlogged] has quit. (Client Quit)
#1613 [14:18] <Absol> Guest66962: We need to see your crash log, which appears after a crash.
#1614 [14:18] <Absol> Guest66962: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1615 [14:19] * sagez [sagez@notlogged] has quit. (Quit: Lost terminal)
#1616 [14:20] <Cathal> http://paste.ubuntu.com/17225979/
#1617 [14:20] <mattym> Cathal, And still the same error yes?
#1618 [14:20] * Kevin_ [Kevin_@notlogged] has joined #minecrafthelp
#1619 [14:20] * WesrbPlays [WesrbPlays@notlogged] has joined #minecrafthelp
#1620 [14:21] * Kevin_ [Kevin_@notlogged] has quit. (Client Quit)
#1621 [14:21] <WesrbPlays> Minecraft wont start
#1622 [14:21] <WesrbPlays> http://pastebin.com/prJtCbed
#1623 [14:21] <Cathal> For minecraft.net, yes
#1624 [14:21] <WesrbPlays> dxdiag
#1625 [14:21] <WesrbPlays> thing
#1626 [14:21] <mattym> ??> Cathal av/adwcleaner
#1627 [14:21] <Cathal> the launcher I have uninstalled
#1628 [14:21] <Absol> Cathal: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1629 [14:21] <mattym> WesrbPlays, One moment
#1630 [14:21] <Absol> Cathal: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1631 [14:21] <WesrbPlays> it worked on windows 7
#1632 [14:21] <WesrbPlays> now it wont work on 10
#1633 [14:21] <mattym> WesrbPlays, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1634 [14:21] <Cathal> Ok, once again, thanks.
#1635 [14:21] <WesrbPlays> THAT SUCKS
#1636 [14:22] * WesrbPlays [WesrbPlays@notlogged] has quit. (Client Quit)
#1637 [14:25] * Levike06 [Levike06@notlogged] has quit. (Quit: Web client closed)
#1638 [14:25] * LauraM3 [LauraM3@notlogged] has joined #minecrafthelp
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#1640 [14:30] * whitors_wj [whitors_wj@notlogged] has quit. (Ping timeout: 195 seconds)
#1641 [14:30] * Cathal [Cathal@notlogged] has joined #minecrafthelp
#1642 [14:31] <Cathal> Okso
#1643 [14:31] <Cathal> Still the same error on minecraft.net
#1644 [14:31] * Ahmedd [Ahmedd@notlogged] has joined #minecrafthelp
#1645 [14:32] <mattym> Cathal, And what are you getting in the launcher?
#1646 [14:32] <Cathal> I've uninstalled the launcher earlier
#1647 [14:32] <Cathal> Before coming here
#1648 [14:32] <Cathal> Thinking I could download it again from minecraft.net
#1649 [14:33] <mattym> Cathal, Ok, then the exact error you re getting htere
#1650 [14:33] <mattym> there*
#1651 [14:33] <Cathal> Getting in minecraft.net?
#1652 [14:33] <mattym> Cathal, Yes
#1653 [14:34] * ice [ice@notlogged] has quit. (Ping timeout: 195 seconds)
#1654 [14:34] <Cathal> https://gyazo.com/1669c973269524db9c5f1bd098f2e940
#1655 [14:34] * ebrahim [ebrahim@notlogged] has joined #minecrafthelp
#1656 [14:35] <mattym> Cathal, In your web browser do you have any ad blockers installed?
#1657 [14:35] * Ahmedd [Ahmedd@notlogged] has quit. (Ping timeout: 195 seconds)
#1658 [14:35] <Cathal> I have, yes
#1659 [14:35] <Cathal> I'll disable it
#1660 [14:35] <mattym> Cathal, Try turning them off then reload the page
#1661 [14:36] * kaue [kaue@notlogged] has joined #minecrafthelp
#1662 [14:38] <Cathal> Same error
#1663 [14:38] * kaue [kaue@notlogged] has quit. (Client Quit)
#1664 [14:39] * Azekial0180 [Azekial0180@notlogged] has joined #minecrafthelp
#1665 [14:40] <mattym> Cathal, Not sure what else to try
#1666 [14:41] <Cathal> Welp
#1667 [14:41] <Cathal> I'm screwed then
#1668 [14:41] <Azekial0180> Hello I need some help with launching minecraft. Whenever I try to launch minecraft it fails and brings up a popup saying there is something wrong and the pixel format is not accelerated, I have followed all thew steps to update everything but it still isn't launching
#1669 [14:41] <mattym> Azekial0180, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1670 [14:42] <Azekial0180> http://paste.ubuntu.com/17226923/
#1671 [14:42] <mattym> Azekial0180, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1672 [14:42] <Cathal> So, matty
#1673 [14:42] <Cathal> What the heck do I do now?
#1674 [14:42] <Azekial0180> okay thank you
#1675 [14:42] * Azekial0180 [Azekial0180@notlogged] has quit. (Client Quit)
#1676 [14:42] <mattym> Cathal, Maybe try with a completely different web browser
#1677 [14:43] <Cathal> Ok
#1678 [14:43] * kcomps29 [kcomps29@notlogged] has joined #minecrafthelp
#1679 [14:44] <Cathal> Nope. Not working.
#1680 [14:45] <kcomps29> Hi! Recieving an error of "EXCEPTION_ACCESS_VIOLATION" I searched mojang articles and cannot figure out the issue still
#1681 [14:45] <Cathal> Is there anywhere else I could go to try and solve this?
#1682 [14:46] <mattym> ??> kcomps29 launcher/crash-log
#1683 [14:46] <Absol> kcomps29: We need to see your crash log, which appears after a crash.
#1684 [14:47] <Absol> kcomps29: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1685 [14:47] <Cathal> Hey, Matty
#1686 [14:47] <mattym> Cathal, One sec, lets try one last thing
#1687 [14:47] <Cathal> A friend told me to check the ping to minecraft.net
#1688 [14:47] <mattym> ??> Cathal win/elevated-cmd
#1689 [14:47] <Absol> Cathal: To get a command prompt with elevated privileges, do the following: Tap the Win key, type 'cmd', and press Ctrl+Alt+Shift+Enter.
#1690 [14:47] <Cathal> It's averaging 15ms
#1691 [14:47] <mattym> Cathal, Open the cmd windows according to the instructions from Absol
#1692 [14:48] <mattym> Cathal, Once you have it open let me know
#1693 [14:48] <Cathal> Ok
#1694 [14:48] <mattym> Cathal, Type this command then hit enter: netsh winsock reset
#1695 [14:48] <mattym> Cathal, let me know what it says or does after that
#1696 [14:48] <Cathal> I've tried that already
#1697 [14:48] <Cathal> It told me to reset, but didn't work
#1698 [14:48] <mattym> Cathal, Have you tried it since we removed those programs?
#1699 [14:48] <Cathal> nope
#1700 [14:49] <Cathal> I'll give it a go
#1701 [14:49] <mattym> Cathal, Try it again now
#1702 [14:49] <kcomps29> absol: Here is the link http://paste.ubuntu.com/17227417/
#1703 [14:49] <mattym> kcomps29, What version of the game are you on?
#1704 [14:50] <kcomps29> mattym: Minecraft 1.10, launcher is 1.6.61
#1705 [14:50] <mattym> kcomps29, You can open up to the main menu in the game right?
#1706 [14:51] <kcomps29> correct, i can get to the main menu singleplayer, multiplayer, realms mode options but when i click to go into one, it loads, the screen pops up for 1 second and closed and i recieve the error report i pasted.
#1707 [14:51] <mattym> kcomps29, Go into Options then Video Settings, at the bottom look for the Use VBO's setting, if its On, set it to Off then try to load a world or join a server.
#1708 [14:52] * Cathal [Cathal@notlogged] has quit. (Ping timeout: 195 seconds)
#1709 [14:52] <kcomps29> mattym: sorry to be so dense, but where would i find "options"
#1710 [14:52] <mattym> kcomps29, On the main menu
#1711 [14:53] * gaqbriel [gaqbriel@notlogged] has joined #minecrafthelp
#1712 [14:53] * gaqbriel [gaqbriel@notlogged] has quit. (Client Quit)
#1713 [14:54] <kcomps29> @mattym okay im there, what would be VBO?
#1714 [14:55] <mattym> kcomps29, After options, did you go into Video Settings
#1715 [14:55] <kcomps29> mattym, yes
#1716 [14:55] <mattym> kcomps29, On inside video settings, its at the bottom, you may need to scroll down
#1717 [14:56] <kcomps29> mattym, ah didnt know it scrolled. got it. it was on, so turn it off and try it now?
#1718 [14:56] <mattym> yes
#1719 [14:57] * xerox123 [xerox123@notlogged] has quit. (Ping timeout: 186 seconds)
#1720 [14:57] <kcomps29> mattym THAT WORKED! thank you!
#1721 [14:57] <kcomps29> mattym, it should be good for now on correct?
#1722 [14:57] * thierry [thierry@notlogged] has joined #minecrafthelp
#1723 [14:58] * thierry [thierry@notlogged] has quit. (Client Quit)
#1724 [14:58] * Cathal [Cathal@notlogged] has joined #minecrafthelp
#1725 [14:58] <Cathal> Still nothing
#1726 [14:58] <Cathal> It told me to restart, which I did
#1727 [14:58] * scott_ [scott_@notlogged] has joined #minecrafthelp
#1728 [14:58] <Cathal> and it's still not working
#1729 [14:59] * scott_ [scott_@notlogged] has quit. (Client Quit)
#1730 [14:59] * becky [becky@notlogged] has joined #minecrafthelp
#1731 [15:00] <Cathal> Matty?
#1732 [15:01] <becky> hello, I'm wondering if you can help, when i log into the minecraft account it says that i didnt buy the account... does anybody know how to fix this without waiting until the start of next week for mojan to reply to my email
#1733 [15:01] <becky> *game
#1734 [15:03] <CubeTheThird> becky, what is your minecraft username?
#1735 [15:03] <becky> edinmcfly
#1736 [15:04] <CubeTheThird> becky, well as far as I can tell that name is still registered. You're likely logging in with the wrong email
#1737 [15:04] <becky> ok thank you :)
#1738 [15:04] * KERRY [KERRY@notlogged] has joined #minecrafthelp
#1739 [15:04] <Cathal> Hey, Cube?
#1740 [15:05] * KERRY [KERRY@notlogged] has quit. (Client Quit)
#1741 [15:05] <CubeTheThird> hmm?
#1742 [15:05] * Milad [Milad@notlogged] has joined #minecrafthelp
#1743 [15:05] <Cathal> Able to help me out?
#1744 [15:05] <Cathal> Matty was helping, but we've not been able to solve my problem
#1745 [15:06] <CubeTheThird> Cathal, I wasn't following. What's your issue?
#1746 [15:06] <Cathal> Give me a moment, and I'll show you the two error messages
#1747 [15:06] <Cathal> https://gyazo.com/79284e855ffcd8507752e4feac87981b
#1748 [15:06] <Cathal> That's from the launcher
#1749 [15:06] <Cathal> I've since uninstalled the launcher, and tried to download it from minecraft.net
#1750 [15:07] <Cathal> I get this error from minecraft.net https://gyazo.com/240e722efdaa4808e90d7b1659f7d43f
#1751 [15:07] <CubeTheThird> Cathal, can you open cmd
#1752 [15:07] <Cathal> Ok
#1753 [15:07] <CubeTheThird> Cathal, run this: ping minecraft.net
#1754 [15:07] <Cathal> Oh
#1755 [15:07] <Cathal> I did that a while ago
#1756 [15:07] <Cathal> it's averaging 15ms
#1757 [15:07] <CubeTheThird> Cathal, what IP address does it give you?
#1758 [15:08] <Cathal> 54.192.28.199
#1759 [15:08] <CubeTheThird> Cathal, hmm ok so that shouldn't be a problem. Do you have a trend micro report?
#1760 [15:08] * xXRocky01Xx [xXRocky01Xx@notlogged] has joined #minecrafthelp
#1761 [15:08] <Cathal> Uh..?
#1762 [15:08] <Cathal> No? o.O I'm not sure.
#1763 [15:08] <CubeTheThird> ??> Cathal tools/hjt
#1764 [15:08] <Absol> Cathal: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1765 [15:08] <Absol> Cathal: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1766 [15:09] <xXRocky01Xx> hey any one can may tell me why wehne ill change my skinn the site need years to load =? xD
#1767 [15:09] <CubeTheThird> xXRocky01Xx, which site?
#1768 [15:09] <xXRocky01Xx> from minecraft
#1769 [15:10] <CubeTheThird> xXRocky01Xx, you mean minecraft.net ?
#1770 [15:10] <xXRocky01Xx> ye#
#1771 [15:10] * loulou440 [loulou440@notlogged] has joined #minecrafthelp
#1772 [15:10] <CubeTheThird> xXRocky01Xx, hmm have you tried using a different web browser?
#1773 [15:10] <loulou440> Hi
#1774 [15:10] <Cathal> http://paste.ubuntu.com/17228517/
#1775 [15:11] <xXRocky01Xx> i was like 2h not home and it still says loading
#1776 [15:11] <xXRocky01Xx> i still use firefox
#1777 [15:11] * stingingobject5_ [stingingobject5_@notlogged] has quit. (Ping timeout: 195 seconds)
#1778 [15:12] * samschaap [samschaap@notlogged] has joined #minecrafthelp
#1779 [15:13] <Cathal> Any ideas?
#1780 [15:13] <Cathal> A friend suggested I changed my DNS server
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#1782 [15:14] * xerox123 [xerox123@notlogged] has joined #minecrafthelp
#1783 [15:14] * loulou440 [loulou440@notlogged] has quit. (Ping timeout: 195 seconds)
#1784 [15:15] <Cathal> Cube?
#1785 [15:15] * NatrixHD [NatrixHD@notlogged] has joined #minecrafthelp
#1786 [15:16] <NatrixHD> Hey can anyone help me , me minecraft start but I cannot play multi and singelplayer
#1787 [15:16] * SgNinja_ [SgNinja_@notlogged] has joined #minecrafthelp
#1788 [15:16] <SgNinja_> hello
#1789 [15:17] <SgNinja_> anyone can help?
#1790 [15:17] <Cathal> I think the helpers have gone afk or something o.o
#1791 [15:18] <SgNinja_> kk
#1792 [15:18] <xXRocky01Xx> ty cube its work right now slow cuz i just have explorer as other browser but it works ty ^^
#1793 [15:18] <xXRocky01Xx> bye
#1794 [15:19] * xXRocky01Xx [xXRocky01Xx@notlogged] has quit. (Quit: Web client closed)
#1795 [15:19] * Herakin69 [Herakin69@notlogged] has joined #minecrafthelp
#1796 [15:19] <Herakin69> i not acced server minecraft
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#1798 [15:22] * SgNinja_ [SgNinja_@notlogged] has quit. (Ping timeout: 195 seconds)
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#1800 [15:22] * Cutie [Cutie@notlogged] has quit. (Client Quit)
#1801 [15:23] <Cathal> Cube??
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#1803 [15:25] * Ripley22 [Ripley22@notlogged] has joined #minecrafthelp
#1804 [15:25] <Cathal> Can somebody please help? e.e
#1805 [15:26] * MineCraft1-10Crashing [MineCraft1-10Crashing@notlogged] has joined #minecrafthelp
#1806 [15:26] <MineCraft1-10Crashing> Hiya anyone know how to fix this:
#1807 [15:26] * deadpool [deadpool@notlogged] has quit. (Client Quit)
#1808 [15:27] <MineCraft1-10Crashing> Minecraft 1.10 Updates - Lets me get onto a realm and then it suddenly crashes my game
#1809 [15:27] <mattym> ??> MineCraft1-10Crashing launcher/crash-log
#1810 [15:27] <Absol> MineCraft1-10Crashing: We need to see your crash log, which appears after a crash.
#1811 [15:27] <Absol> MineCraft1-10Crashing: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1812 [15:27] <Cathal> Rip
#1813 [15:27] <Cathal> I'm screwed I guess
#1814 [15:27] * MineCraft1-10Crashing [MineCraft1-10Crashing@notlogged] has quit. (Client Quit)
#1815 [15:29] * James_ [James_@notlogged] has joined #minecrafthelp
#1816 [15:30] <James_> is there a support number i can call mojang at my account got hacked and i need to call in
#1817 [15:30] * JyFlash [JyFlash@notlogged] has joined #minecrafthelp
#1818 [15:30] * kirby|gone is now known as mrkirby153
#1819 [15:30] * kirby|gone is now known as mrkirby153
#1820 [15:30] * JyFlash [JyFlash@notlogged] has left #minecrafthelp
#1821 [15:30] <mattym> ??> James_ mojang/email
#1822 [15:30] <Absol> James_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1823 [15:30] <Absol> James_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1824 [15:30] <mattym> James_, Fill in the form Absol linked, there is no number
#1825 [15:30] * AwesomeWolfLena [AwesomeWolfLena@notlogged] has joined #minecrafthelp
#1826 [15:30] <James_> ok thanks
#1827 [15:30] <AwesomeWolfLena> When I go to 1.10 it crashes how do I stop that
#1828 [15:30] * JyFlash [JyFlash@notlogged] has joined #minecrafthelp
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#1830 [15:30] * JyFlash [JyFlash@notlogged] has left #minecrafthelp
#1831 [15:31] <mattym> ??> AwesomeWolfLena launcher/crash-log
#1832 [15:31] <Absol> AwesomeWolfLena: We need to see your crash log, which appears after a crash.
#1833 [15:31] <Absol> AwesomeWolfLena: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1834 [15:31] * esuuudhh [esuuudhh@notlogged] has joined #minecrafthelp
#1835 [15:31] <AwesomeWolfLena> Ok thanks
#1836 [15:31] * Ripley22 [Ripley22@notlogged] has quit. (Quit: Web client closed)
#1837 [15:31] <James_> i dont have my Transaction ID (or order number, gift code or prepaid PIN)
#1838 [15:32] <James_> what do i do
#1839 [15:32] <mattym> James_, Did you click the part in the form where it gives you more info on ways to find that number
#1840 [15:33] <James_> i did and i dont have it ive cleared my email sence i bought my minecraft account and i dont have the credit card anymore it was shut off like 2 years ago
#1841 [15:34] <mattym> James_, Withouth the transaction-id you cant prove ownership of the account
#1842 [15:34] <James_> i do have the email used and the old names i had for my account
#1843 [15:35] * AwesomeWolfLena [AwesomeWolfLena@notlogged] has quit. (Ping timeout: 195 seconds)
#1844 [15:35] <mattym> James_, If your account was hacked, then the person who hacked it would know that as well, which is why the transaction-id is the only accepted proof
#1845 [15:35] <James_> damn it
#1846 [15:36] <James_> well looks like i cant get my account back then
#1847 [15:36] <James_> this sucks
#1848 [15:37] * tipxgamer050 [tipxgamer050@notlogged] has joined #minecrafthelp
#1849 [15:37] <tipxgamer050> heelp me
#1850 [15:37] * tipxgamer050 [tipxgamer050@notlogged] has quit. (Client Quit)
#1851 [15:42] * TailsFr [TailsFr@notlogged] has joined #minecrafthelp
#1852 [15:42] * MrBald85 [MrBald85@notlogged] has joined #minecrafthelp
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#1854 [15:43] * Kittycatsupreme [Kittycatsupreme@notlogged] has joined #minecrafthelp
#1855 [15:43] <Kittycatsupreme> Kittycatsupreme
#1856 [15:43] <MrBald85> MrBald85
#1857 [15:43] <TailsFr> hello problemme account mojang
#1858 [15:43] <Kittycatsupreme> how do i go on a game?
#1859 [15:44] <TailsFr> please activation account Mrbald85 thanks you
#1860 [15:44] <Kittycatsupreme> ??
#1861 [15:44] * Kittycatsupreme [Kittycatsupreme@notlogged] has quit. (Client Quit)
#1862 [15:44] * Yuken [Yuken@notlogged] has quit. (Quit: Leaving)
#1863 [15:44] * jaden [jaden@notlogged] has quit. (Client Quit)
#1864 [15:45] <TailsFr> account mojang to user mail louanmodz@gmail.com please activation premium for i buy 1 year to price 20€
#1865 [15:45] * deraiz107 [deraiz107@notlogged] has joined #minecrafthelp
#1866 [15:46] <MrBald85> account mojang to user mail louanmodz@gmail.com please activation premium for i buy 1 year to price 20€
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#1868 [15:47] <MrBald85> account mojang to user mail louanmodz@gmail.com please activation premium for i buy 1 year to price 20€
#1869 [15:47] <deraiz107> My minecraft account and block when I try to forgot password I do not get nothing done
#1870 [15:48] <deraiz107> My minecraft account and block when I try to forgot password I do not get nothing done
#1871 [15:49] <MrBald85> account mojang to user mail louanmodz@gmail.com please activation premium for i buy 1 year to price 20€
#1872 [15:49] <MrBald85> account mojang to user mail louanmodz@gmail.com please activation premium for i buy 1 year to price 20€
#1873 [15:49] <MrBald85> account mojang to user mail louanmodz@gmail.com please activation premium for i buy 1 year to price 20€
#1874 [15:49] <MrBald85> account mojang to user mail louanmodz@gmail.com please activation premium for i buy 1 year to price 20€
#1875 [15:49] * Absol kicked MrBald85 from #minecrafthelp (Reason: rBald85 :Stop spamming)
#1876 [15:49] <Cathal> Cube?
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#1878 [15:49] <MrBald85> account mojang to user mail louanmodz@gmail.com please activation premium for i buy 1 year to price 20€
#1879 [15:52] <deraiz107> My minecraft account and block when I try to forgot password I do not get nothing done
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#1882 [15:54] <melvic> My minecraft is crashing because of the installment of Windows 10 and can't get in minecraft
#1883 [15:54] <melvic> how can i fix i
#1884 [15:54] <melvic> it
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#1892 [16:02] <Cathal> Hello?
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#1908 [16:31] <Cathal> Anybody around?
#1909 [16:33] <Anna> ?? ask
#1910 [16:33] <Absol> ask: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
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#1912 [16:33] <Absol> ask: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
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#1914 [16:34] <Cathal> I've asked my question numerous times.
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#1920 [16:38] <Anna> Cathal: sorry didn't see it. Could you repeat it?
#1921 [16:38] <Maleque> Okay so everytime i try to play 1.10 i crash. Please help!
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#1924 [16:39] <Cathal> I've been talking to mattym and Cube about it
#1925 [16:39] <Cathal> Mattym has no clue, and Cube just went afk or ignored me after a bit
#1926 [16:39] <Cathal> https://gyazo.com/79284e855ffcd8507752e4feac87981b
#1927 [16:39] <Rikairchy> doubt he ignored you
#1928 [16:39] <Cathal> I was getting this message earlier today
#1929 [16:40] <Cathal> I uninstalled minecraft, and went to download it again off of minecraft.net
#1930 [16:40] <Cathal> https://gyazo.com/240e722efdaa4808e90d7b1659f7d43f
#1931 [16:40] <Cathal> where I was greeted with that ^
#1932 [16:40] <Rikairchy> ??> Cathal win/hosts
#1933 [16:40] <Absol> Cathal: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#1934 [16:40] <Absol> Cathal: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto http://paste.ubuntu.com, and give us the resulting URL.
#1935 [16:40] <Maleque> Okay so everytime i try to play 1.10 i crash. Please help!
#1936 [16:41] <Rikairchy> Maleque, patients
#1937 [16:41] <Rikairchy> eer
#1938 [16:41] <Rikairchy> patience*
#1939 [16:41] <Rikairchy> something like that.
#1940 [16:42] <Anna> ??> Maleque launcher/crash-log
#1941 [16:42] <Absol> Maleque: We need to see your crash log, which appears after a crash.
#1942 [16:42] <Absol> Maleque: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1943 [16:42] <Cathal> http://paste.ubuntu.com/17232361/
#1944 [16:43] <Rikairchy> have you pirated minecraft before?
#1945 [16:43] <Rikairchy> (be honest)
#1946 [16:43] <Cathal> Me?
#1947 [16:43] <Rikairchy> yes
#1948 [16:43] <Cathal> Nope. I have two accounts, both bought legitimately
#1949 [16:44] <Rikairchy> ping minecraft.net and tell me what it replies with
#1950 [16:44] * Ewileyrider [Ewileyrider@notlogged] has joined #minecrafthelp
#1951 [16:44] <Cathal> It was doing 15ms
#1952 [16:44] * Bossmiester44 [Bossmiester44@notlogged] has joined #minecrafthelp
#1953 [16:44] <Cathal> averaging 15ms
#1954 [16:44] <Rikairchy> I need the address
#1955 [16:44] <Rikairchy> not the delay
#1956 [16:44] <Cathal> cube said the address was fine
#1957 [16:45] <Cathal> 54.192.28.199
#1958 [16:45] <Ewileyrider> The minecraft launcher says it can't connect to the internet, even though my internet is working fine. Is there a simple sulution for this?
#1959 [16:45] <Maleque> Heres the link http://paste.ubuntu.com/17232446/
#1960 [16:46] <Bossmiester44> my pixel format was not accelerated, how do i fix this?
#1961 [16:46] <Rikairchy> ??> Cathal tools/hjt
#1962 [16:46] <Absol> Cathal: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1963 [16:46] <Absol> Cathal: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1964 [16:46] <Cathal> I've done this like 10 times today already?
#1965 [16:46] <Rikairchy> do it again please.
#1966 [16:46] <Bossmiester44> http://paste.ubuntu.com/17232374/
#1967 [16:46] <Rikairchy> ??> Bossmiester44 win/dxdiag
#1968 [16:46] <Absol> Bossmiester44: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1969 [16:47] <Rikairchy> oic
#1970 [16:47] <Bossmiester44> already tried that and didn't work
#1971 [16:47] <Rikairchy> Bossmiester44, one second
#1972 [16:47] <Cathal> http://paste.ubuntu.com/17232522/
#1973 [16:47] <Rikairchy> because it's not a fix?
#1974 [16:47] <Bossmiester44> already tried that and didn't work
#1975 [16:47] <Rikairchy> Bossmiester44, your graphics card is not supported on Windows 10
#1976 [16:47] <Cathal> Sorry if I'm getting ratty. I've been trying to fix this for 10 hours now.
#1977 [16:47] <Rikairchy> you will have to either downgrade to Windows 7 or use another machine to play minecraft
#1978 [16:48] <Bossmiester44> thanks for nothing
#1979 [16:48] <Rikairchy> Cathal, run a new one for me, pleeeeeeeeeeeease
#1980 [16:48] * RoK [RoK@notlogged] has joined #minecrafthelp
#1981 [16:48] <Rikairchy> like its our fault your machine is old
#1982 [16:48] <Rikairchy> really
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#1984 [16:48] <Maleque> ....
#1985 [16:48] <Cathal> Ok
#1986 [16:48] <Ewileyrider> My minecraft launcher says it cant connect to the internet, but my internet is working fine..... Is there a simple sulution?
#1987 [16:48] <Rikairchy> ??> Maleque win/dxdiag
#1988 [16:48] <Absol> Maleque: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1989 [16:49] <RoK> Hey guys, I need help it's getting frustrating :/ Any idea what's the reason that minecraft occasionally freezes my whole pc so I have to do a hard-reset. Maybe something with mini-dumps? How do I enable them?
#1990 [16:50] <Cathal> http://paste.ubuntu.com/17232601/
#1991 [16:51] <Ewileyrider> MY minecraft launcher will not update, it is currently a version before 1.6, and im pretty sure its because minecraft wont let me connect. my internet is working though.
#1992 [16:51] <Rikairchy> ??> Ewileyrider launcher/dl
#1993 [16:51] <Rikairchy> :(
#1994 [16:51] <Rikairchy> Ewileyrider, are you using Windows or OS X?
#1995 [16:51] <Cathal> Any idea, Rika?
#1996 [16:51] <Ewileyrider> OS X
#1997 [16:53] <Cathal> I've done that already
#1998 [16:53] <Rikairchy> then I'm finished.
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#2000 [16:54] <Cathal> Welp. Thanks anyway.
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#2002 [16:54] <Cathal> So I'm screwed ;-;
#2003 [16:54] <Maleque> Okay, heres the link http://paste.ubuntu.com/17232729/
#2004 [16:55] <Rikairchy> ??> Maleque gpu/intel/ig4
#2005 [16:55] <Absol> Maleque: The Intel 4 Series (and older) video cards are unable to play 1.7.4 and future versions of Minecraft. You will need to buy a new video card or computer to play new versions.
#2006 [16:55] <Absol> Maleque: For now, you can still play 1.7.2 or older versions of the game. See ?? launcher/change-version
#2007 [16:55] <Maleque> Im able to play 1.9 tho....
#2008 [16:56] <Rikairchy> weird.
#2009 [16:56] <Rikairchy> maybe the VBO thing
#2010 [16:56] <Maleque> .....
#2011 [16:56] * Ewileyrider [Ewileyrider@notlogged] has quit. (Quit: Web client closed)
#2012 [16:56] <Rikairchy> try toggling the VBO settings
#2013 [16:56] <Rikairchy> turn off if on, on if off.
#2014 [16:56] <Maleque> mk,,,,
#2015 [16:56] <Maleque> mk...
#2016 [16:57] <Cathal> anyway I can get a refund on my accounts if I can't play?
#2017 [16:58] <Rikairchy> https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#2020 [17:01] <Cathal> This is pretty annoying
#2021 [17:03] <nixmine> I use minecraft on Linux with the GNOME DE. MY problem is that once I transition from minecraft to another application in fullscreen mode, turn up/turn down volume using hotkeys, turn up/turn down screen brightness using hotkeys, I can't access minecraft anymore. I have to kill the process, pkill -15 java and re re-run the game usnig the launcher. On the few occasions where I do get to go back the game which is by switching to another TTY and back. I
#2022 [17:04] <nixmine> even though I disconnect from the world back to the main menu and try again
#2023 [17:04] <nixmine> How do I go about solving this problem?
#2024 [17:04] <tyteen4a03> nixmine: sounds like a Windows manager problem
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#2026 [17:05] <tyteen4a03> nixmine: we don't offer support for Linux so you'll probably need to head to their IRC network at https://wiki.gnome.org/Community/GettingInTouch/IRC
#2027 [17:06] <CubeTheThird> nixmine, you can't alt-tab back into it?
#2028 [17:06] <Rikairchy> XFCE > Gnome
#2029 [17:06] <Rikairchy> hi tyteen
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#2031 [17:07] <RoK> Hey guys, I need help it's getting frustrating :/ Any idea what's the reason that minecraft occasionally freezes my whole pc so I have to do a hard-reset. Maybe something related to mini-dumps? How do I enable them?
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#2034 [17:14] * Kirito is now known as Chris
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#2036 [17:17] <Revolverstrike> my password wont reset even when i press forget password
#2037 [17:19] <Revolverstrike> i pressed reset password and got the email and reset my password but it still says its incorrect
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#2039 [17:20] <nixmine> No I can't alt-tab
#2040 [17:20] <nixmine> That's all
#2041 [17:20] <nixmine> it does
#2042 [17:21] <nixmine> just remain unavilable
#2043 [17:21] * BOB2005 [BOB2005@notlogged] has joined #minecrafthelp
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#2045 [17:21] <BOB2005> HELLO
#2046 [17:22] <Paloma> hola
#2047 [17:22] <BOB2005> mine craft Says my password is wrong, When i have reset my password tons of times, And know my password, It was working then i had to re log in, And now i can't log back in.
#2048 [17:22] <Paloma> necesito ayuda
#2049 [17:22] <BOB2005> english?
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#2052 [17:22] <RoK> Try using your E-Mail instead of your username
#2053 [17:23] <BOB2005> it didnt work
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#2055 [21:01] <LJ_10> sorry for the delay, the file info is here http://paste.ubuntu.com/17239576/
#2056 [21:01] <mattym> LJ_10, Ok let me look it over
#2057 [21:03] <mattym> LJ_10, Can you open up the minecraft launcher, hit Edit Profile and copy what you have in the JVM arguments area and show it to me
#2058 [21:04] <LJ_10> -Xmx2560m -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:-UseAdaptiveSizePolicy -Xmn128M
#2059 [21:04] <mattym> LJ_10, At any point did you try to add JVM arguments throuhg the Java control area?
#2060 [21:06] <LJ_10> not that I know off... I did change the afgument -Xmx as suggested in the "fix the problem" page
#2061 [21:07] <mattym> LJ_10, Yeah but when the launcher actually starts the game its picking up an exta -Xmx, only time ive seen that happen in when another program on the computer
#2062 [21:07] <mattym> is set to do it
#2063 [21:08] <LJ_10> hmm... not to long ago i installed the gulliver mod through Forge for 1.6.4
#2064 [21:08] <mattym> LJ_10, It wouldnt be anything related to minecraft
#2065 [21:08] <mattym> LJ_10, Its comming from something else.
#2066 [21:10] <mattym> ??> LJ_10 win/reinst
#2067 [21:10] <LJ_10> im gonna review the latest programs installed... :(
#2068 [21:10] <Absol> LJ_10: You may need to reinstall the locally installed files that Minecraft puts into place.
#2069 [21:10] <Absol> LJ_10: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2070 [21:10] <mattym> LJ_10, Try the instructions from Absol
#2071 [21:10] <mattym> LJ_10, If you get the same error, then you need to figure out what else on the computer is adding a JVM argument
#2072 [21:13] * Stevenmgl [Stevenmgl@notlogged] has joined #minecrafthelp
#2073 [21:13] <Stevenmgl> hello
#2074 [21:14] <Stevenmgl> help plis
#2075 [21:14] <Stevenmgl> hi
#2076 [21:14] <mattym> LJ_10, Also check to make sure the extra argument isnt actually in the Edit Profile screen and just hiding from you
#2077 [21:14] <Stevenmgl> hola
#2078 [21:14] <Stevenmgl> help
#2079 [21:15] <Stevenmgl> Recover My Account minecraft
#2080 [21:15] <Stevenmgl> helpppppppppppppppppppp
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#2082 [21:16] * Stevenmgl [Stevenmgl@notlogged] has joined #minecrafthelp
#2083 [21:16] <Stevenmgl> hello
#2084 [21:16] <Stevenmgl> help plis
#2085 [21:16] <Stevenmgl> help plase
#2086 [21:16] <mattym> Stevenmgl, Take two minutes, read the welcome message, then try again
#2087 [21:18] * Dalx1216 [Dalx1216@notlogged] has joined #minecrafthelp
#2088 [21:18] <Stevenmgl> help plis
#2089 [21:19] <Dalx1216> a
#2090 [21:19] <Roon> The welcome message says to not just say help please
#2091 [21:19] <Roon> actually say what you're having issues with
#2092 [21:19] <LJ_10> it sucks.... still got the error... time for some investigation I guess.
#2093 [21:19] <Dalx1216> I NEED HELP
#2094 [21:19] <Stevenmgl> me too
#2095 [21:20] <Stevenmgl> helloooooooooooo
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#2098 [21:21] <Stevenmgl> help plis
#2099 [21:21] <Stevenmgl> help plis
#2100 [21:21] <Stevenmgl> help plis
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#2107 [21:24] <juan> juan
#2108 [21:25] <Keith> Hi, just upgraded to windows 10 and my minecraft is not working. Here is a link to my DxDiag report http://paste.ubuntu.com/17240093/
#2109 [21:25] * Stevenmgl [Stevenmgl@notlogged] has quit. (Ping timeout: 195 seconds)
#2110 [21:25] <mattym> Keith, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#2111 [21:25] <Keith> Hi, just upgraded to windows 10 and my minecraft is not working. Here is a link to my DxDiag report http://paste.ubuntu.com/17240093/
#2112 [21:25] <Keith> thank you
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#2116 [21:31] <LJ_10> if I run MC 1.7.10 it works.. gonna try newer version... 1.10 & 1.9.4 do not
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#2120 [21:37] <Blink180Dew> I am having trouble with minecraft 1.10 and would like to recieve help, the game keeps on crashing very shortly after I join a world or server
#2121 [21:38] <mattym> Blink180Dew, From the games Title Menu select Options, then Video Settings, set Use VBO's to the opposite of what its set to now
#2122 [21:38] <Blink180Dew> ok ty
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#2126 [21:43] <ashton> i need help with my pc i can`t install minecraft in my PC , i have a issue with my graphit card .....http://paste.ubuntu.com/17240484/
#2127 [21:43] <mattym> ashton, Did you download the latest version of the installer from minecraft.net/download ?
#2128 [21:44] <ashton> yes 1.902
#2129 [21:44] <mattym> ashton, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#2130 [21:45] * Linda [Linda@notlogged] has joined #minecrafthelp
#2131 [21:45] <ashton> ok thanks for you help
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#2133 [21:46] <Linda> Hi Im having a problem connecting to LAN world with people on my same network getting Java.net connectionException:connection timed out no further information
#2134 [21:46] <mattym> Linda, Are you all on the same version?
#2135 [21:47] <Linda> yes
#2136 [21:47] <mattym> Linda, Have you checked your firewall settings?
#2137 [21:47] * SonikkuAmerica [SonikkuAmerica@notlogged] has joined #minecrafthelp
#2138 [21:47] <Linda> we are using avast and I have checked the firewall settings to allow all ports thru
#2139 [21:47] <mattym> Linda, What about the firewall exceptions
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#2143 [21:49] <Linda> would those be in the windows control panel or thru the avast settings?
#2144 [21:49] <mattym> Linda, Windows Firewall
#2145 [21:49] <ME> I have purchased the gameband
#2146 [21:50] <mattym> Linda, From its main menu it should have an option on the left similar to "Allow Program or app through"
#2147 [21:50] <mattym> Linda, From there make sure all the check boxes next to anywhere it mentions Minecraft of Java are checked
#2148 [21:51] <Linda> ok so this is for the person who is hosting the world right?
#2149 [21:51] <Linda> or is it for anyone who is trying to connect to that world
#2150 [21:51] <mattym> Linda, Mainly yes
#2151 [21:52] <mattym> Linda, If it still doesnt work, make the same changes on the other computers
#2152 [21:52] <ME> I have Windows 10, purchased the Gameband, keeps launching in Demo mode, purchased Minecraft from Microsoft, still launches in Demo Mode. Windows has its own Minecraft in its folder, and now I also have Microsoft Windows 10 Edition of Minecraft which I purchased. How can we fix Gameband to launch Minecraft without going to Demo Mode?
#2153 [21:53] <mattym> ME, Make sure you are logged in with the Mojang account you purchases Minecraft on
#2154 [21:53] * I_iz_batjak [I_iz_batjak@notlogged] has joined #minecrafthelp
#2155 [21:54] <I_iz_batjak> The email tied to my mojang account has expired, and I have forgotten my security questions what do I do?
#2156 [21:54] <mattym> ??> I_iz_batjak mojang/email
#2157 [21:54] <Absol> I_iz_batjak: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2158 [21:54] <Absol> I_iz_batjak: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2159 [21:54] <mattym> I_iz_batjak, Fill out the form Absol linked
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#2161 [21:55] <I_iz_batjak> I dont have the payment code
#2162 [21:55] <mattym> I_iz_batjak, On the form did you check the part where it shows you more info on ways to recover that ID?
#2163 [21:55] <I_iz_batjak> yes
#2164 [21:55] <mattym> I_iz_batjak, No luck?
#2165 [21:55] <I_iz_batjak> no lucj
#2166 [21:56] <I_iz_batjak> i might just make a new account
#2167 [21:56] <ME> I purchased Minecraft from Microsoft. Do I also need to purchase it again from Mojang?
#2168 [21:56] <mattym> ME, Which version did you purchase and from where?
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#2170 [21:57] <ME> Windows 10 has its own Xbox edition of Minecraft, I also bought the latest version of Mimecraft for Windows 10 from Microsoft Store.
#2171 [21:58] <mattym> ME, Anything purchased from the MS Store is the Windows 10 Edition, and is not the version compatable with the Gameband
#2172 [21:58] <ME> so should I remove the ones that I purchased?
#2173 [21:59] <ME> how do I get the correct version that works with the Gameband?
#2174 [21:59] <ME> I downloaded the demo version but it did not ask to purchase it from Mojang
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#2177 [22:00] <mattym> ME, You need a regular Minecraft account, the one purchased from minecraft.net
#2178 [22:01] <ME> so I have to uninstall all other versions of Minecraft and get the one from Minecraft.net for $26.95?
#2179 [22:01] <mattym> ME, You dont need to remove them, you just need to own the regular game (from Minecraft.net) to use the gameband with it
#2180 [22:02] <ME> ok, thank you, I will purchase it and instlal Minecraft from Minecraft.net
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#2182 [22:08] <ME> I am trying to give parental consent in the form to purchase minecraft and it is not taking my child's minecraft name which we created when we registered the gameband
#2183 [22:09] <mattym> ME, The gameband and actualy minecraft accounts are different.
#2184 [22:09] <mattym> ME, If you have a username registered through the gameband site, that same username may not be available in Minecraft
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#2187 [22:14] <ME> ok, I did give consent and paid for Minecraft on Minecraft.net for my child. Now what, how can we install t now?
#2188 [22:15] <mattym> ME, Did you get the confirmation email and complete the account creation
#2189 [22:15] <Conor> Hey I tried the runmc.bat but it still didnt work
#2190 [22:15] <mattym> Conor, For a server?
#2191 [22:15] <Conor> no it says
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#2193 [22:16] <Conor> Exception in thread "main" java.lang.ExceptionInInitializerError at org.apache.logging.log4j.util.PropertiesUtil.<init>(PropertiesUtil.java:71) at org.apache.logging.log4j.util.PropertiesUtil.<clinit>(PropertiesUtil.java:31) at org.apache.logging.log4j.status.StatusLogger.<clinit>(StatusLogger.java:48) at org.apache.logging.log4j.LogManager.<clinit>(LogManager.java:44) at bcx.<clinit>(SourceFile:210) at net.minecraft.client.ma
#2194 [22:16] <mattym> Conor, Is this for a server?
#2195 [22:16] <Conor> Looked It Up And EVEYTHING!
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#2197 [22:17] <Andrio> You shouldn't need a batch script for the client.
#2198 [22:18] <ME> Yes, we got confirmation, are logged in to minecraft.net account, saying that my child now owns the game, but the game is already installed and when downloading it is asking whether to repair or remove
#2199 [22:18] <mattym> ME, Dont reinstall it
#2200 [22:19] <mattym> ME, Go to the version thats already installed, or the version installed to the gameband and log in with the account you just finished creating
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#2202 [22:21] <Andrio> Conor, is your batch script for a client?
#2203 [22:21] <Conor> confused
#2204 [22:21] <ME> it is working from the gameband, can this game also be started from the laptop without the gameband? I have two versions on the Windows 10 laptop now
#2205 [22:21] <Andrio> Conor, what are you trying to do with runmc.bat?
#2206 [22:22] <mattym> ME, It can be started withouth the gameband yes, but you can only log in with that account in one place at a time
#2207 [22:22] <ME> and if we want to play it on another computer or mac, do we just login to minecraft.net and download and install it again?
#2208 [22:22] <Conor> I just looked it up found this website http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/2374262-minecraft-wont-launch-java-error-help-needed
#2209 [22:22] <mattym> ME, Yes
#2210 [22:22] <Conor> yes
#2211 [22:22] <ME> thanks mattym
#2212 [22:23] <Andrio> Conor, they used the launcher though.
#2213 [22:23] <mattym> Conor, Load the game up with the normal launcher, if you get a crash do the following from Absol
#2214 [22:23] <Conor> oh
#2215 [22:23] <mattym> ??> Conor launcher/crash-log
#2216 [22:23] <Absol> Conor: We need to see your crash log, which appears after a crash.
#2217 [22:23] <Absol> Conor: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2218 [22:24] <Conor> http://paste.ubuntu.com/17241586/
#2219 [22:25] <mattym> ??> Conor win/reinst
#2220 [22:25] <Absol> Conor: You may need to reinstall the locally installed files that Minecraft puts into place.
#2221 [22:25] <Absol> Conor: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#2223 [22:26] <Roon> mattym hello
#2224 [22:26] <Roon> I am still having issues with my server connection
#2225 [22:26] <mattym> Roon, How so?
#2226 [22:27] <Roon> The server staff has not responded, my player data has been reset, i have tried multiple locations. Nothing is working.
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#2229 [22:27] <mattym> Roon, And does that change the fact that I told you no one else but the server can fix an issue you are having that is only related to that server?
#2230 [22:28] <Roon> No, but do you have any suggestions as to what they can do?
#2231 [22:29] <molnorr> hello can any help ,e understand why ,y account name and password wont work for ftb i have changed it today it worked for the game itself but not ftb and i am sure my account name and email and password are the same but says invailad
#2232 [22:29] <mattym> Roon, No, they are obviously using 3rd part software on the server, so that creates an impossible number of issues.
#2233 [22:29] <mattym> molnorr, We dont support 3rd party launchers here
#2234 [22:30] <Conor> Still Not Working. :(
#2235 [22:30] <molnorr> nice
#2236 [22:30] <Andrio> ??> Conor launcher/log
#2237 [22:30] <Absol> Conor: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#2238 [22:30] <Absol> Conor: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2239 [22:30] <mattym> Conor, Any difference witht eh crash?
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#2241 [22:33] <Conor> no and http://paste.ubuntu.com/17241725/
#2242 [22:33] <mattym> ??> Conor win/!
#2243 [22:33] <Absol> Conor: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#2244 [22:33] <Absol> Conor: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#2245 [22:34] <Conor> OHHHHHHH
#2246 [22:34] <Conor> THANKKKKKKKSSSSS
#2247 [22:34] <Conor> !!!!!!!!!!!!!!!!!!!!!!
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#2249 [22:37] * Chromaryu tips mattym's hat
#2249 [22:37] <BossinKitty123> Mine craft keeps crashing
#2250 [22:37] <BossinKitty123> getting this error:
#2251 [22:37] <BossinKitty123> JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18)
#2252 [22:37] <Chromaryu> ??> BossinKitty123 launcher/crash-log
#2253 [22:37] <Absol> BossinKitty123: We need to see your crash log, which appears after a crash.
#2254 [22:37] <Absol> BossinKitty123: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#2256 [22:39] <BossinKitty123> ok one sec
#2257 [22:39] <Noooooo> THANNKS JUST THANNKS
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#2262 [22:41] <BossinKitty123> Completely ignored arguments: [--nativeLauncherVersion, 301]
#2263 [22:41] <mattym> BossinKitty123, Carefully read ALL the instructions you were given. Then do them
#2264 [22:41] <Jackson413> Kealper,
#2265 [22:41] <mattym> Jackson413, Dont ping users, just ask your guestion
#2266 [22:42] <Jackson413> He's a friend
#2267 [22:42] <BossinKitty123> http://paste.ubuntu.com/17241914/
#2268 [22:42] <BossinKitty123> there is the link
#2269 [22:43] <mattym> BossinKitty123, From the games Title Menu select Options, then Video Settings, set Use VBO's to the opposite of what its set to now
#2270 [22:45] <BossinKitty123> ok
#2271 [22:45] <BossinKitty123> trying
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#2295 [23:34] <awesomewolflena> when i go on minecraft 1.10 it crashes how do i stop that
#2296 [23:34] <mattym> awesomewolflena, Are you able to get as far as the main menu?
#2297 [23:34] <awesomewolflena> yes
#2298 [23:34] <mattym> awesomewolflena, From the games Title Menu select Options, then Video Settings, set Use VBO's to the opposite of what its set to now
#2299 [23:35] <awesomewolflena> ok wait let me see
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#2301 [23:36] <awesomewolflena> sorry its taking so long its just loading
#2302 [23:36] <yuken> is there any way to safely kill an MC server that is in the background of a Linux system via nohup?
#2303 [23:37] <mattym> yuken, Are you not able to gracefully stop the server?
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#2305 [23:37] <awesomewolflena> i put vbos off now is is taht right do i turn it off
#2306 [23:37] <yuken> mattym, I do not have it open nor can I open it with fg, so I know of no way to kill it except with kill -kill (or similar), which won't gracefully shut it down.
#2307 [23:37] <mattym> yuken, If you cant issue the server stop command, you gonna have to just kill it
#2308 [23:38] <yuken> and on a slightly related note - minimum connection for a 16 player Minecraft server?
#2309 [23:38] <yuken> mattym, damn. Guess I'll have to switch from nohup to screen or something.
#2310 [23:38] <mattym> yuken, The one i use, uses screen
#2311 [23:38] <awesomewolflena> matt i turned off vbos is that right?
#2312 [23:38] <mattym> awesomewolflena, Was it on before?
#2313 [23:39] <yuken> mattym, yeah, I currently use nohup, which doesn't allow resuming the program from what I understand.
#2314 [23:39] <awesomewolflena> yes
#2315 [23:39] <mattym> awesomewolflena, Then yes set it to Off and try
#2316 [23:39] <awesomewolflena> ok i will brb
#2317 [23:39] <yuken> but my new question, since I can't do that sadly, is there - connection for a 16 player server :p
#2318 [23:39] <yuken> (hosting, ofc)
#2319 [23:39] <mattym> not sure, really depends on what your doing
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#2321 [23:40] <mattym> Tho 16 is below the default i think, so it really shouldnt need much at all
#2322 [23:40] <yuken> Mmkay.
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#2325 [23:40] <awesomewolflena> it seems to be working thanks matt
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