#1 [00:00] * notfisherbrown [notfisherbrown@notlogged] has joined #minecrafthelp
#2 [00:01] <notfisherbrown> Hey for some reason minecraft 1.7 and up isnt working and i have no idea why ive tried everything that comes to mind. Is there any guidance that i can recieve?
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#5 [00:03] <johnathon1996> user name forgot
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#8 [00:09] <johnathon1996> forgot user name
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#12 [00:11] <mattym> notfisherbrown, Still there?
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#16 [00:12] <johnathon1996> forgot user name
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#25 [00:25] <johnathon1996> username forgot
#26 [00:26] <Andrio> johnathon1996, do you have a Mojang.com account?
#27 [00:26] <johnathon1996> yes
#28 [00:29] <Andrio> You can log into it with your email address.
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#30 [00:29] <Andrio> Your username will be on your account page
#31 [00:29] <johnathon1996> yes but tryig to import my old acount
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#33 [00:31] <Andrio> Ah
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#35 [00:31] <willowcat> Hi there, my brother and I have been trying to log in to our minecraft accounts (both on the launcher and on minecraft.net) and out passwords are not registering as correct. I have reset my password numerous times, and am using my email address to log in, but the errors are still coming up on both of our accounts
#36 [00:32] <mattym> ??> willowcat login/throttle
#37 [00:32] <Absol> willowcat: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#38 [00:32] <Absol> willowcat: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#39 [00:32] <Andrio> ??> johnathon1996 account/send-email
#40 [00:32] <Absol> johnathon1996: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#41 [00:32] <Absol> johnathon1996: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#42 [00:33] <willowcat> The lockout had happened to my brother (and is probably the issue for him), but my account has been locked out since I first tried logging on... is the lockout ip based?
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#45 [00:34] <mattym> willowcat, Yes, as it says the lockout is placed on your network
#46 [00:34] * awesomewolflena [awesomewolflena@notlogged] has joined #minecrafthelp
#47 [00:34] <awesomewolflena> what is vbo for
#48 [00:34] <willowcat> oh, perfect! thank you all for the help!
#49 [00:35] <awesomewolflena> what is vbo for
#50 [00:35] <mattym> awesomewolflena, Rendering technique
#51 [00:36] <awesomewolflena> should i have it on or off
#52 [00:36] <awesomewolflena> or does it matter
#53 [00:36] <mattym> awesomewolflena, What were you told before?
#54 [00:36] <mattym> awesomewolflena, If you change that setting your game will crash again when you try to start it, leave it off
#55 [00:36] <yuken> What does VBO do, exactly?
#56 [00:37] <awesomewolflena> ya
#57 [00:37] <mattym> yuken, Vertically Buffered Objects, its a rendering technique
#58 [00:38] <awesomewolflena> well how does it help
#59 [00:38] <yuken> How is that different from it being off, if this is appropriate for MCHelp stuff.
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#61 [00:38] <mattym> yuken, Some graphics hardware doesnt support it, and if its On in the settings on a computer with that hardware, MC will just crash
#62 [00:38] <awesomewolflena> oh
#63 [00:39] <yuken> But, what does it do differently than not being on, on hardware that does support it?
#64 [00:39] <mattym> Normally it allows an altered rendering method that on supported systems can help performance.
#65 [00:40] <yuken> Makes sense then. What kind've hardware doesn't support this? I assume most older GPUs?
#66 [00:40] <mattym> But it usually only supported on higher end graphics hardware as it needs more computing power to use
#67 [00:40] <mattym> yuken, Most Intel onboad GPU's stuggle with it, and older models in general
#68 [00:41] <yuken> mattym, what about Iris Pro 6200 and HD 530 - as those are actually newer and surprisingly decent iGPUs?
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#72 [00:41] <mattym> yuken, THey may, I havent seen a VBO issue realted to that hardware
#73 [00:42] <yuken> Mmkay. So basically, older GPUs and integrated graphics don't have support, while most newer decent GPUs do.
#74 [00:42] <mattym> yuken, Tho they can probably support it, but i dont imagine and integrated gpu is actually gonna see much performance change when actually trying to use it
#75 [00:42] <mattym> any integrated*
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#77 [00:42] <yuken> mattym, hey, don't knock iGPUs. Iris Pro 6200 is on-par with a GTX 750... and for being on a 65W CPU, that is quite nice.
#78 [00:43] <mattym> yeah but in the grand scheme of things a GTX 750 is crap
#79 [00:43] <mattym> Its decent for the price it sold for
#80 [00:43] <yuken> True, even the 750Ti is much better for just $10 more.
#81 [00:43] <mattym> but its mid mid range at bet
#82 [00:43] <yuken> or the R7 270/370/7870, or even R9 380 or something.
#83 [00:43] <yuken> Also, speaking of GPUs; any known problems on AMD GPUs?
#84 [00:44] <mattym> Not currently
#85 [00:44] <mattym> their latest gen stuff had issues with the release drivers, but that was fixed almost immediately
#86 [00:45] <yuken> Mmkay, awesome. Getting an RX 480 and testing it with Minecraft at a glorious 8k resolution to see if it will run properly.
#87 [00:45] * Anzhi is now known as Anzhelika|Away
#88 [00:46] <mattym> It wont
#89 [00:46] <mattym> More Minecrafts fault
#90 [00:46] <yuken> aww. Well, how is Minecraft's 21:9 or multi-monitor support?
#91 [00:46] <mattym> I does not scale above 1080 very well
#92 [00:48] <yuken> I assume 21:9 support in Vanilla without some hardcore editing is non-existant?
#93 [00:48] <mattym> Its gonna strech to fit whatever screen size in full screen mode
#94 [00:48] <mattym> The issue become controls
#95 [00:49] <yuken> Will FOV go above 120, or will I have to edit the config files? And, controls :o? how?
#96 [00:49] <mattym> But its not gonna adjust the actual aspect
#97 [00:50] <yuken> Guess I'll just have to test it and see if it works for me, then. hopefully it does.
#98 [00:50] <mattym> I think there are some people out there who have videos up of it running, but those i think required some 3rd party additions and some wierd settings
#99 [00:50] <mattym> at 4K at least that is
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#101 [00:52] <mattym> The big issue from what ive seen comes down to cursor tracking
#102 [00:53] <yuken> I assume that would apply to all OSes, as Java is essentially a virtual machine that normally doesn't care about OS, so long as libraries are still supported?
#103 [00:53] <mattym> The game is still only outputting a lower res signal that gets upscalled to a larger monitor, so you loose a lot of precision in the mouse movement
#104 [00:53] <mattym> Yeah any OS
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#116 [01:05] <Huehnchen2408> My problem is that sometimes when I go forward and I let go of the button the next steve rent
#117 [01:06] <Huehnchen2408> hello
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#120 [01:12] <revelation> my minecraft installs the runime environment but when it gets to the end it tells me could not install runtime environment try to re install i have done this and the same thing keeps occurring what must i do to fix this
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#122 [01:14] <ianwong22> hi
#123 [01:14] <ianwong22> have anyone can help me?
#124 [01:17] <ianwong22> i can't watch "Minecraft News" and join any server
#125 [01:17] <ianwong22> it was say "java.land.NullPointerException: group"
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#130 [01:23] <revelation> a-
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#133 [01:25] <SladePhantomZord> can't load minecraft. here's the details: http://paste.ubuntu.com/17244142/ thanks.
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#137 [01:35] <Autumn> i need help
#138 [01:35] <Andrio> SladePhantomZord, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#139 [01:36] <SladePhantomZord> thanks
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#151 [01:51] <Jake209> Hi, i recently upgraded my pc to windows 10. the minecraft is not working and telling me to upgrade my graphoc drivers. The intel upgrade process of the drivers failed. I then run a diagnostic report and it appear in this URL http://paste.ubuntu.com/17244396/. please help me fix this, thanks!
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#159 [02:02] <mattym> Jake209, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
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#162 [02:22] <revelation> i tried to reinsatll the minecraft but the runtime environment installs and behind it i get a message saying could not open minecraft this most likly caused by a corruption try to reinsatll how do i fix this problem
#163 [02:22] <mattym> revelation, What antivirus and firewall software do you have installed?
#164 [02:23] <revelation> i have avast and i am not sure about the firewall
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#166 [02:23] <Cathal> Hello?
#167 [02:23] <mattym> ??> revelation tools/hjt
#168 [02:23] <Absol> revelation: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#169 [02:23] <Absol> revelation: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#170 [02:23] <mattym> revelation, Do the instructions Absol snet
#171 [02:23] <mattym> sent*
#172 [02:24] <Cathal> Do you have any new ideas as to what I can do, Matty?
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#178 [02:30] <mowgli> hello
#179 [02:31] <mowgli> I have a doubt
#180 [02:31] <revelation> i have pasted the report on UBuntu how do i now give you the link
#181 [02:31] <mattym> revelation, Yes
#182 [02:32] <revelation> how do i give you the link
#183 [02:32] <mowgli> it´s about crash repot
#184 [02:33] <mattym> revelation, Copy it from your browsers afress bar and paste it here
#185 [02:33] <mattym> ??> mowgli launcher/crash-log
#186 [02:33] <Absol> mowgli: We need to see your crash log, which appears after a crash.
#187 [02:33] <Absol> mowgli: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#188 [02:33] <revelation> http://paste.ubuntu.com/17244987/
#189 [02:34] <mattym> ??> revelation av/mcafee/uninstall
#190 [02:34] <Absol> revelation: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#191 [02:34] <mattym> revelation, Use the tool Absol linked to completely remove McAfee
#192 [02:34] <mattym> revelation, Once that program finishes you will need to restart the computer
#193 [02:34] <mattym> revelation, If you still get the same issue, reinstall Avast
#194 [02:35] <mowgli> ---- Minecraft Crash Report ---- // Oh - I know what I did wrong! Time: 12/06/16 02:24 AM Description: Initializing game java.lang.NullPointerException: Initializing game at cpw.mods.fml.common.Loader.preinitializeMods(Loader.java:506) at cpw.mods.fml.client.FMLClientHandler.beginMinecraftLoading(FMLClientHandler.java:239) at net.minecraft.client.Minecraft.func_71384_a(Minecraft.java:467) at net.minecraft.client.Minecraft.func_99999_d(Minecraft.j
#195 [02:35] <mattym> ??> mowgli mods
#196 [02:35] <Absol> mowgli: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#197 [02:35] <Absol> mowgli: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#198 [02:35] <mowgli> yes
#199 [02:35] * Lain|log [Lain|log@notlogged] has quit. (Ping timeout: 198 seconds)
#200 [02:36] <mowgli> but they can not help me
#201 [02:36] * BeerNinjasZ1 [BeerNinjasZ1@notlogged] has joined #minecrafthelp
#202 [02:37] <mattym> Nor can we
#203 [02:37] <BeerNinjasZ1> hey
#204 [02:37] <BeerNinjasZ1> why i can't play demo
#205 [02:37] <BeerNinjasZ1> i have a crah
#206 [02:37] <BeerNinjasZ1> crash
#207 [02:37] <mowgli> mm
#208 [02:37] <mattym> ??> BeerNinjasZ1 launcher/crash-log
#209 [02:37] <Absol> BeerNinjasZ1: We need to see your crash log, which appears after a crash.
#210 [02:37] <Absol> BeerNinjasZ1: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#217 [02:41] <BeerNinjasZ1> after that?
#218 [02:41] <mattym> BeerNinjasZ1, You havent finished the instructions
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#221 [02:42] <BeerNinjasZ1> ---- Minecraft Crash Report ---- // You should try our sister game, Minceraft! Time: 12/06/16 14:34 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createW
#222 [02:42] <mattym> BeerNinjasZ1, Follow the instructions
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#225 [02:43] <assassin> hi my name is jayde and i brought the mineswine guns on my account for sgwg and i had them for a while and i went in before and i cant use them i need to buy them again and im not buying them again so could u be able to help me out and c if u can get them back to me
#226 [02:44] <mattym> assassin, Wrong place, contact the server you are having the issue with
#227 [02:46] <BeerNinjasZ1> i want to paste the crash but where
#228 [02:47] <mattym> BeerNinjasZ1, Follow the instructions you were given, you cannot post the full log here, you need to post it on the site you were provided.
#229 [02:47] <assassin> i dont know where to
#230 [02:47] <mattym> BeerNinjasZ1, Then get me the link to it
#231 [02:47] <mattym> assassin, Well neither will anyone here. Go to where you made your purchase and consult their support
#232 [02:47] <BeerNinjasZ1> -_- i dont understand please give me the step :(
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#234 [02:49] <Nathan_> I have recently upgraded to windows 10 and I have tried to launch the full version of minecraft (not windows 10 edition) every time I try to load the game, it instantly crashes.
#235 [02:49] <mattym> Nathan_, Do you have the link to your dxdiag report? If so please post the link in this chat.
#236 [02:49] <BeerNinjasZ1> mattym :(
#237 [02:50] <mattym> BeerNinjasZ1, I cant make very simple instructions and clearer
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#239 [02:50] <BeerNinjasZ1> first i click play demo, then have a crash and the instructions is to click FIX THE PROBLEM then?
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#241 [02:51] <mattym> BeerNinjasZ1, Yes...
#242 [02:51] <Nathan_> my dxdiag report is http://paste.ubuntu.com/17245211/
#243 [02:51] <mattym> Nathan_, One moment
#244 [02:52] <mattym> Nathan_, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#245 [02:52] <Nathan_> oh :(
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#247 [02:53] <BeerNinjasZ1> http://paste.ubuntu.com/17245304/
#248 [02:53] <BeerNinjasZ1> help
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#251 [02:53] <mattym> BeerNinjasZ1, Didnt you say you get the "Fix the problem" window, that should have had more instructions for you
#252 [02:53] <Yuval9073> Hello My Dxdiag is http://paste.ubuntu.com/17245245/
#253 [02:54] <mattym> Yuval9073, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#254 [02:54] <Yuval9073> Ok
#255 [02:54] <revelation> i have restarted my computer must i re open minecraft ?
#256 [02:55] <mattym> revelation, Yes
#257 [02:55] <BeerNinjasZ1> http://paste.ubuntu.com/17245350/
#258 [02:56] <mattym> BeerNinjasZ1, Follow the instructions, dont give me a copy of them
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#260 [02:56] <mattym> BeerNinjasZ1, Listen, if the demo is not working, your computer probably cant support the game properly. So just leave it at that
#261 [02:56] <revelation> i have a lttle pop up op on my screen saying downloading run time environment
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#263 [02:59] <BeerNinjasZ1> http://paste.ubuntu.com/17245417/
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#266 [03:01] <RobynGracePlace> http://paste.ubuntu.com/17245444/
#267 [03:03] <mattym> RobynGracePlace, Go to your laptop manufacturers support website and see if there are Graphics Drivers available for your model.
#268 [03:03] <RobynGracePlace> how do i do that
#269 [03:04] <mattym> RobynGracePlace, Actually, first try this, Download and Install the file from this page https://downloadcenter.intel.com/download/18228/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-?product=81522
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#272 [03:06] <revelation> it is still doing the same thing
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#274 [03:07] <mattym> revelation, Like I said, after the McAfee removal if you get the smae issue, reinstall Avast
#275 [03:07] <mattym> revelation, Uninstall Avast, restart your computer, then download and install the latest version of Avast
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#281 [03:14] <RobynGracePlace> http://paste.ubuntu.com/17245641/
#282 [03:15] <mattym> ??> RobynGracePlace gpu/intel/965
#283 [03:15] <Absol> RobynGracePlace: Due to a bug in the latest drivers from Intel, 965GM video cards are unable to play 1.7.4 and future versions of Minecraft using Microsoft Windows. You will need to buy a new video card or computer, or use Linux to play new versions.
#284 [03:15] <Absol> RobynGracePlace: For now, you can still play 1.7.2 or older versions of the game. See ?? launcher/change-version
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#288 [03:31] <Furious_Koala> My minecraft keeps crashing, i can start up the menu but when i start up a world is crashes. Can someone help me with this?
#289 [03:31] <Chromaryu> ??> Furious_Koala launcher/crash-log
#290 [03:31] <Absol> Furious_Koala: We need to see your crash log, which appears after a crash.
#291 [03:32] <Absol> Furious_Koala: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#292 [03:32] <mattym> Furious_Koala, From the games Title Menu select Options, then Video Settings, set Use VBO's to the opposite of what it is.
#293 [03:32] <Furious_Koala> ok
#294 [03:32] <mattym> Furious_Koala, Try the setting i said before worrying about the full crash log
#295 [03:32] <Chromaryu> Oh yeah...
#296 [03:32] <Chromaryu> I must say that first mattym ...
#297 [03:33] <Furious_Koala> ok ill try
#298 [03:33] <mattym> Chromaryu, If they can get to the menu and only crash on world/server load, its most likely that
#299 [03:33] <Chromaryu> Ok.
#300 [03:34] <Furious_Koala> omg it works!
#301 [03:34] <Furious_Koala> Thanks!!!!
#302 [03:34] <Chromaryu> mattym: mind if I PM you?
#303 [03:34] <Furious_Koala> YAY
#304 [03:34] <mattym> Chromaryu, Sure
#305 [03:34] <Furious_Koala> Thanks mattym!
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#307 [03:36] <Furious_Koala_> I can play for like 10 sec but then it crashes again...
#308 [03:37] <mattym> Furious_Koala_, You left the setting on, what im guessing is off, yes?
#309 [03:37] <Furious_Koala_> My version is 1.10
#310 [03:37] <Furious_Koala_> no i put it off
#311 [03:38] <Furious_Koala_> Nvm
#312 [03:38] <Furious_Koala_> minecraft put it back on....
#313 [03:38] <Furious_Koala_> sorry for wasting your time..
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#318 [03:52] <szakalaka> maks
#319 [03:52] <szakalaka> maks
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#321 [03:53] * Anzhelika|Away is now known as Anzhi
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#327 [04:17] <katjes> I forgot my username, how can I get it back?
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#332 [04:21] <MrBald85> I have forgetten my email !!
#333 [04:22] <MrBald85> Can i help me please
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#335 [04:25] * roland4love [roland4love@notlogged] has joined #minecrafthelp
#336 [04:26] <MrBald85> I have forgetten my email !!
#337 [04:26] <MrBald85> I have forgetten my email !!
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#339 [04:26] <MrBald85> Modo
#340 [04:27] <MrBald85> Whats email for MrBald85 account please
#341 [04:28] <Andrio> MrBald85, try all your email addresses at https://account.mojang.com/password.
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#351 [04:55] <George> hello?
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#355 [05:06] * gfdhhfgjh [gfdhhfgjh@notlogged] has joined #minecrafthelp
#356 [05:06] <gfdhhfgjh> jhk,l
#357 [05:06] <gfdhhfgjh> p;['['oikjyhkyghjtghfg111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111
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#362 [05:12] <david2007> fix the problem
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#369 [05:16] <loidor> Hi there. I just encountered something weird on my realm. It doesn't seem like I can respawn the Ender Dragon with crystals. Is this a known bug and is there a workaround or something?
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#372 [05:18] <Hicham> Hi there!
#373 [05:18] * daniloisdebeste [daniloisdebeste@notlogged] has quit. (Client Quit)
#374 [05:21] <Andrio> loidor, uh... you're supposed to be able to do that.
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#376 [05:22] <loidor> I know. That's what bothers me. Everything is setup correctly, but nothing happens. The crystals just sit there.
#377 [05:23] <Andrio> oh
#378 [05:24] <Andrio> May I see a screenshot?
#379 [05:24] <loidor> sure, just give me a second.
#380 [05:25] * Meesie2004 [Meesie2004@notlogged] has joined #minecrafthelp
#381 [05:26] <loidor> http://imgur.com/UyKrCJ5
#382 [05:28] <Andrio> Looks correct to me...
#383 [05:30] <loidor> To me too. I guess I'll file a bug report, then.
#384 [05:31] <Andrio> Mm
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#386 [05:34] <MissingSloth> I can only see some people's skins, and my own. But a lot of people (Who should have skins) only show up as the default one for me. How do I fix this?
#387 [05:39] * LauNCKC [LauNCKC@notlogged] has joined #minecrafthelp
#388 [05:40] <LauNCKC> I have stolen the cunta of minecraft someone can help me to recover
#389 [05:40] <Absol> LauNCKC: Please keep it civil
#390 [05:40] <LauNCKC> civil
#391 [05:40] <LauNCKC> help
#392 [05:40] <LauNCKC> absol
#393 [05:40] <LauNCKC> I have stolen the cunta of minecraft someone can help me to recover
#394 [05:40] * Absol kicked LauNCKC from #minecrafthelp (Reason: auNCKC :Keep it civilized, you are just a human)
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#397 [05:46] <azmi2299> what
#398 [05:46] <azmi2299> what is "cunta"
#399 [05:46] <Absol> azmi2299: Please keep it civil
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#404 [05:50] <Andrio> Probably 'account'.
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#407 [05:55] <loidor> A bug report was already posted, and there was a workaround in it as well. For some reason everything worked all right if I lowered the crystals by 1 in the Y direction.
#408 [05:56] <Andrio> hm
#409 [05:56] <Andrio> You mean where the bedrock portal frame is?
#410 [05:56] <loidor> https://bugs.mojang.com/browse/MC-103497
#411 [05:57] <loidor> Yes. I switched to creative, dug down one block at the spots for the crystals, placed new bedrock, switched back to survival and placed new crystals. Wham bam I got a dragon.
#412 [05:59] <loidor> in level.dat, ExitPortalLocation now reads X:0, Y:61, Z:0, where Y was 62..
#413 [06:03] <azmi2299> too bad it will be implemented on 1.12
#414 [06:03] <azmi2299> :(
#415 [06:03] <azmi2299> or 1.11
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#418 [06:05] <WerGehtOnline> Hello, my email of the mojang account was changed, and i dont can use is
#419 [06:05] <WerGehtOnline> it*
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#421 [06:06] <Kaze> I get an error when i do /give
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#445 [06:29] <neymarfcb> nem nyit meg a legendary mc
#446 [06:29] <neymarfcb> baszki
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#450 [06:33] <Ian> Hello, I have bought a minecraft prepaid card and i have made the account, downloaded the game and it logs in perfectly. I press play and I choose my world, The world starts to load and then after a couple seconds it's fully loaded and then it just quits back to the screen about the new updates and where at the bottom it says 'Play'
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#453 [06:34] <Andrio> ??> Ian launcher/crash-log
#454 [06:34] <Absol> Ian: We need to see your crash log, which appears after a crash.
#455 [06:34] <Absol> Ian: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#470 [06:54] <jn> mnjn
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#474 [06:59] <Ian> Where do i paste my crash report?
#475 [06:59] <Ian> Somebody earlier gave me a link and i am unable to remember it
#476 [06:59] <Andrio> Ian: http://paste.ubuntu.com/
#477 [07:00] <Ian> THANK YOU!
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#479 [07:01] <Andrio> ...
#480 [07:12] * Kira [Kira@notlogged] has joined #minecrafthelp
#481 [07:13] <Kira> Every time i try to log into minecraft, it says invalid email or password when it is correct. and i tried reseting my password still won't work.
#482 [07:13] <Andrio> Was your password actually reset?
#483 [07:14] <Kira> yes.
#484 [07:14] <Andrio> ??> Kira login/throttle
#485 [07:14] <Absol> Kira: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#486 [07:14] <Absol> Kira: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#487 [07:15] <Kira> I already have
#488 [07:15] <Kira> its been about 4 hours
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#490 [07:16] <Andrio> hm
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#492 [07:17] <Kira> it happened to my friend too, but she got back in.
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#495 [07:20] <Kira> any tips?
#496 [07:20] <Kira> because i really want to play.
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#504 [07:25] <Guest24214> my minecraft crashed and i cant fix it. paste.ubuntu.com/17251790
#505 [07:27] <Andrio> Take anothe look at that post...
#506 [07:28] * Andrio just steals the 'r' from it to replace his own missing one.
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#508 [07:31] <korbs9090> my mine craft says that it has crashed and says i need to upgrade my video card
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#511 [07:32] <Kira> how long do i have to wait until i can try and access my account again?
#512 [07:32] <Andrio> ??> korbs9090 win/DXDiag
#513 [07:32] <Absol> korbs9090: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#514 [07:33] <Andrio> Kira, as far as we know, it's three hours...
#515 [07:33] <Kira> ugh
#516 [07:33] <Kira> I thought it was 24?
#517 [07:33] <Andrio> That's what the page on help.mojang.com says.
#518 [07:34] <Andrio> (up to 24)
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#527 [07:38] <mia> hey, if i only know my username, but neither my email nor password because it's been too long, which ways do i have to get those informations back?
#528 [07:39] <Andrio> mia, try all your email addresses at https://account.mojang.com/password.
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#530 [07:39] <azmi2299> I dont think you can get it back that way
#531 [07:39] <azmi2299> you need to know your email
#532 [07:40] <azmi2299> lesson to be learnt
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#534 [07:40] <Andrio> Mm
#535 [07:40] <river> I had an old premium Minecraft account but the email I originally used to create it was terminated, is there anyway to still migrate to an mojang account?
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#537 [07:41] <azmi2299> well you know, my dad put all password on a "notes" app on his phine
#538 [07:42] <azmi2299> river dont think so
#539 [07:42] <azmi2299> *I
#540 [07:42] <Andrio> You'd need to contact Mojang for it.
#541 [07:43] <azmi2299> using.... an email
#542 [07:44] <Andrio> mm
#543 [07:44] <river> yeah, just wanted to check chat if anyone knew.. thanks for your help regardless
#544 [07:45] <mia> well i do have access to my emails and i already sent a forgotten password thing to all of my emails but it doesn't seem to do the trick
#545 [07:45] <azmi2299> good luck reobtaining it
#546 [07:45] <Andrio> ??> mia account/send-email
#547 [07:45] <Absol> mia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#548 [07:45] <Absol> mia: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#549 [07:45] <azmi2299> well
#550 [07:46] <azmi2299> your transaction ID is on your email
#551 [07:46] <azmi2299> sorry to say that
#552 [07:47] <mia> oh wow sorry guys, i seem to have missed contact part in the faqs. i was wondering where a direct way of messaging them is
#553 [07:47] <mia> thank you!
#554 [07:47] <Andrio> There might be another way to get it
#555 [07:47] <Andrio> through one's payment provider.
#556 [07:48] <azmi2299> ah
#557 [07:48] <mia> as in paypal or credit card company?
#558 [07:48] <azmi2299> which one did you use to buy it?
#559 [07:49] <mia> it's been so long, i think credit card, but it could be that my dad bought it for me then
#560 [07:49] <azmi2299> ask him
#561 [07:49] <river> If you had access to the payment method of originally purchasing Minecraft would there be a way to find the email from that?
#562 [07:50] <azmi2299> maybe
#563 [07:50] <mia> i don't mean to ruin your sunday guys, but let's just say for my case that's sadly not an option anymore.
#564 [07:51] <mia> but a great idea that you should keep in mind for fellow forgetful people :)
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#567 [07:54] <Aliadii> Hello i have problem because i bought Minecraft in 2011 so i dont have ant prove that i bought it in deed. Now im trying to migrate account to mojang account but there is problem that if forget email on which is tthat account
#568 [07:54] <Aliadii> Hello i have problem because i bought Minecraft in 2011 so i dont have ant prove that i bought it in deed. Now im trying to migrate account to mojang account but there is problem that if forget email on which is tthat account
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#571 [07:55] <Aliadii> Anyone can help me ?
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#575 [08:01] <tiago44> http://paste.ubuntu.com/17253361/
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#578 [08:03] <tiago44> http://paste.ubuntu.com/17253361/
#579 [08:03] <Andrio> ??> Aliadii account/send-email
#580 [08:03] <Absol> Aliadii: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#581 [08:03] <Absol> Aliadii: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#582 [08:04] <tiago44> ok
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#585 [08:04] <Andrio> (>_>)
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#587 [08:05] <littlekitty> http://paste.ubuntu.com/17253569/
#588 [08:06] <Andrio> ??> littlekitty GPU/Intel/IG4
#589 [08:06] <Absol> littlekitty: The Intel 4 Series (and older) video cards are unable to play 1.7.4 and future versions of Minecraft. You will need to buy a new video card or computer to play new versions.
#590 [08:06] <Absol> littlekitty: For now, you can still play 1.7.2 or older versions of the game. See ?? launcher/change-version
#591 [08:07] <littlekitty> i dont want to play an older version tho how do i fix it
#592 [08:08] <Aliadii> But i dont have transaction id and gift code
#593 [08:08] <littlekitty> what
#594 [08:09] <Aliadii> i remember only Nickname and password thats all
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#596 [08:12] <CrazyFFesterYT> i have an account, but somebody stole it. and now the secret questions have been changed.please say what to do.sorry for my language, i am not from America
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#600 [08:16] <littlekitty> you go to majong and when you dont know the questions you get it sent to your email you can then change your password and questions
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#611 [08:42] <Bobicraft> My minecraft crash when I enter a world or a server in the 1.10, that does not happen in other versions
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#614 [08:47] <Bobicraft> My minecraft crash when I enter a world or a server in the 1.10, that does not happen in other versions
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#625 [09:08] <ET> i uploaded to windows 10 ,now i can't play minecraft becuase of "Pixel format is not accelerated" . how do i fix this
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#644 [09:34] <KS1> Can someone please help me with the portal gun mod? I really want it and it's not working...?
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#654 [09:48] <_Charley> Hello, I just tried logging in to my account and it wouldn't let me.
#655 [09:48] <_Charley> My boyfriend then tried to log in and it wouldn't let him either
#656 [09:48] <Jan_De_Baas> Hi, i have this error while starting up a modpack ''org.lwjgl.LWJGLException: Pixel format not accelerated''
#657 [09:48] <_Charley> Help please?
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#660 [09:49] <Andy_> Hello. Everytime I try to play, either it be muliplayer or single player, the game always crashes.
#661 [09:50] <Andy_> It goes into the game output category
#662 [09:50] <MIkey> Everytime i try to get minecraft up and it says pixel format i do all the stuff but it wont le tme update my files
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#664 [09:51] <jagi> i download the win 10 and my sons minecraft is not working ,can you please help me?
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#666 [09:52] <jagi> i also have that dx diag
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#670 [09:53] <gaz_> i cannot connect to any servers reads java.net.connect excemption
#671 [09:54] <gaz_> disabled firewall and reinstalled minecraft nodifference
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#679 [10:20] <stevegeyer>
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#695 [10:51] <DharmaBum> I was wondering how i can fix my loading screen? After the Mojang title page; when starting the game. My screen stays black and will not let me do anything else. Any ideas on how I can fix this problem ?
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#700 [10:54] <CubeTheThird> ??> DharmaBum win/dxdiag
#701 [10:54] <Absol> DharmaBum: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#704 [10:57] <Dominator1v1> my minecraft says java.lang.NullPointerExeption: group
#705 [10:58] <CubeTheThird> Dominator1v1, what anti-virus and firewall software do you have?
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#708 [10:59] <Dominator1v1> my anti-virus is avast
#709 [10:59] <CubeTheThird> Dominator1v1, avast free?
#710 [10:59] <Dominator1v1> yes
#711 [11:00] <CubeTheThird> Dominator1v1, ok. Uninstall avast, reboot your computer and reinstall it
#712 [11:00] <Dominator1v1> my minecraft did this ever since i got windows 10
#713 [11:00] <Dominator1v1> ok
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#716 [11:02] <TheRocketBeast> I am having issue with no open GL contect found in curremt thread, have updated my java is upto date and is my grafics driver please help
#717 [11:02] <CubeTheThird> TheRocketBeast, do you have a dxdiag report?
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#719 [11:03] <TheRocketBeast> http://paste.ubuntu.com/17260893/ here is the report
#720 [11:03] <margaux> i bought realm for 3 months on my sons account and it had to be on my doughters account can i get a refund or what should i do now thnaks
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#722 [11:03] <CubeTheThird> TheRocketBeast, one moment
#723 [11:04] <CubeTheThird> margaux, I'm not sure I fully understand. Are you saying the realm was added do your daughter's account instead of your son's account mistakenly?
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#728 [11:05] <CubeTheThird> TheRocketBeast, well there is in fact an update for your graphics drivers. download and install https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-
#729 [11:06] <Shorty> hi my minecraft keeps crahing when i try to enter my realm can you help me?
#730 [11:06] <CubeTheThird> Shorty, copy the crash report onto http://paste.ubuntu.com and give the URL here.
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#732 [11:07] <Chromaryu> Shorty: before do that, turn VBOs on at video settings
#733 [11:07] <CubeTheThird> Chromaryu, as of 1.10 VBOs is on by default
#734 [11:08] <Chromaryu> yeah
#735 [11:09] <margaux> no the other way around
#736 [11:09] <Shorty> http://paste.ubuntu.com/17261730/ here you go
#737 [11:09] <CubeTheThird> margaux, ah ok. In that case, you should email Mojang so they can switch the account it's on
#738 [11:10] <CubeTheThird> ??> margaux mojang/email
#739 [11:10] <Absol> margaux: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#740 [11:10] <Absol> margaux: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#741 [11:10] <CubeTheThird> Shorty, ok ya, almost what Chromaryu said. In the video settings, turn OFF VBOs
#742 [11:10] <margaux> ok thanks
#743 [11:10] <Shorty> ok
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#748 [11:17] <dan_> Hi. I'm stuck in Mojang password hell. I got a random password reset a couple of days ago for no reason. i changed my password today finally. I'm getting an error message like "invalidcredentialexception" .
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#750 [11:18] <dan_> What do I do to make this problem go away?
#751 [11:18] <CubeTheThird> dan_, wait, are you still unable to login after resetting it?
#752 [11:19] <dan_> Yes. Twice in fact.
#753 [11:19] <CubeTheThird> ??> dan_ login/throttle
#754 [11:19] <Absol> dan_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#755 [11:19] <Absol> dan_: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
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#757 [11:20] <dan_> What triggered the lock out?
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#761 [11:21] <NatalieCrash> ich verstehe es nicht wie kann ich wieder spielen
#762 [11:21] <Barto53> Has a Crash for java.lang.NullPointerException: group
#763 [11:22] <NatalieCrash> was garmany pleas
#764 [11:22] <NatalieCrash> ich will wider spielen
#765 [11:23] <CubeTheThird> dan_, a few failed login attempts on your network
#766 [11:23] <CubeTheThird> ??> NatalieCrash lang/de
#767 [11:23] <Absol> NatalieCrash: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#768 [11:23] <CubeTheThird> Barto53, what anti-virus and firewall software do you have?
#769 [11:23] <Barto53> McAfee
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#771 [11:23] <NatalieCrash> oh schade
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#773 [11:24] <Barto53> I have the McAfee antivirus
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#775 [11:24] <CubeTheThird> Barto53, mcafee is a terrible anti-virus and is known to cause various issues like that one. We recommend you remove it and get something else, like Avast
#776 [11:24] <CubeTheThird> ??> Barto53 av/mcafee/uninstall
#777 [11:24] <Absol> Barto53: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#778 [11:25] <Barto53> Thanks
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#780 [11:27] <dan_> Ok. Can anybody tell how (or link me to how) to get ahold of these mojang support people? These password problems are a complete PITA.
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#783 [11:28] <CubeTheThird> ??> dan_ mojang/email
#784 [11:28] <Absol> dan_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#785 [11:28] <Absol> dan_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#787 [11:30] <dan_> Oh I'll only send one. I wish I could let my daughter call them. When she doesn't get her minecraft fix it's not good. Ever hear of ISIS? Yeah. she makes them look like the girl scouts:)
#788 [11:30] <CubeTheThird> haha
#789 [11:31] * MissingSloth [MissingSloth@notlogged] has quit. (Ping timeout: 195 seconds)
#790 [11:32] <dan_> Like seriously. Mojang is going right next to Microsoft and UBIsoft for companies that create completely useless levels of password adminsitration to work with product that you already paid them for.
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#800 [11:43] <Shorty101> hey i am invisible to other people on my realm when i didnt take a invisiblity potion what do i do to become visible again?
#801 [11:43] <CubeTheThird> Shorty101, are you riding a horse?
#802 [11:43] <Shorty101> no
#803 [11:43] * Oskart [Oskart@notlogged] has joined #minecrafthelp
#804 [11:44] <CubeTheThird> Shorty101, have you tried logging out and back in?
#805 [11:44] <GizmoMason> I am having difficulty starting Minecraft. I get a message saying: "Java (TM) Platform SE binary has stopped working." Then it tells me that windows will close the program. Can you offer suggestions? Thanks
#806 [11:45] <CubeTheThird> GizmoMason, are you able to access the game's menu?
#807 [11:45] * bensch123 [bensch123@notlogged] has joined #minecrafthelp
#808 [11:45] <Shorty101> yes i have tried logging back in
#809 [11:45] * sebi46 [sebi46@notlogged] has joined #minecrafthelp
#810 [11:45] <bensch123> hey guys, ive forgotten my email and just have my nickname, what sgould i do? pls help, im from german, thank you all
#811 [11:45] <GizmoMason> Yes, I am
#812 [11:45] <CubeTheThird> bensch123, you will have to contact Mojang about that
#813 [11:45] <CubeTheThird> ??> bensch123 mojang/email
#814 [11:46] <Absol> bensch123: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#815 [11:46] <Absol> bensch123: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#816 [11:46] <CubeTheThird> GizmoMason, in the game's video settings, try turning off VBOs
#817 [11:46] <bensch123> how long does it take?
#818 [11:46] <CubeTheThird> <Absol> bensch123: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#819 [11:46] <bensch123> thank you
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#821 [11:47] <Shorty101> hello
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#823 [11:48] <GizmoMason> It worked...Thank you very much! Cubethethird!
#824 [11:48] <CubeTheThird> GizmoMason, awesome
#825 [11:48] <GizmoMason> Take care
#826 [11:48] <CubeTheThird> Shorty101, I assume you're able to see yourself in f5 mode?
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#833 [11:53] <Smigol> someone can help me?
#834 [11:53] <CubeTheThird> Smigol, what's the problem?
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#836 [11:53] <Smigol> ------------------ System Information ------------------ Time of this report: 6/12/2016, 13:49:05 Machine name: USUARIO-PC Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254) Language: Portuguese (Regional Setting: Portuguese) System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 08/10/12 16:47:56 Ver: 07.16
#837 [11:53] <Smigol> http://paste.ubuntu.com/17263813/
#838 [11:54] <Smigol> this problem
#839 [11:54] <Smigol> Did you can help me?
#840 [11:55] * Silverhand66 [Silverhand66@notlogged] has joined #minecrafthelp
#841 [11:55] <FourPuffle> I need to get a new code for Windows 10 minecraft. Hope you can do that for me. This would be a great help.
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#844 [11:56] <Smigol> CubeTheThird?
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#847 [11:58] <CubeTheThird> Smigol, one moment
#848 [11:58] <CubeTheThird> FourPuffle, why do you need a new one?
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#850 [11:59] <CubeTheThird> Smigol, is your computer a laptop or desktop?
#851 [11:59] <Smigol> desktop
#852 [12:01] * iNeedzMomz [iNeedzMomz@notlogged] has joined #minecrafthelp
#853 [12:01] <CubeTheThird> Smigol, try download and install https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81501
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#855 [12:02] <Smigol> ok
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#857 [12:03] * ftfvgbgh [ftfvgbgh@notlogged] has joined #minecrafthelp
#858 [12:03] <AwesomeWolfLena> How do you download and install mods on Minecraft
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#861 [12:04] * breno [breno@notlogged] has joined #minecrafthelp
#862 [12:05] <Bossmiester44> i tried to use the mojang help for my problem and it didnt work
#863 [12:05] <AwesomeWolfLena> How do you install and download mods
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#866 [12:07] <AwesomeWolfLena> How do you download and install mods
#867 [12:07] * AwesomeWolfLena [AwesomeWolfLena@notlogged] has quit. (Client Quit)
#868 [12:08] <CubeTheThird> Bossmiester44, for what problem?
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#873 [12:09] * awesomewolflena [awesomewolflena@notlogged] has joined #minecrafthelp
#874 [12:10] <awesomewolflena> how do you download and imstall mods
#875 [12:10] <awesomewolflena> install
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#877 [12:10] <CubeTheThird> ??> awesomewolflena mods
#878 [12:10] <Absol> awesomewolflena: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#879 [12:10] <Absol> awesomewolflena: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#880 [12:10] <awesomewolflena> ok
#881 [12:12] * robotdave12345 [robotdave12345@notlogged] has joined #minecrafthelp
#882 [12:12] <robotdave12345> Hello, I am having an issue with my minecraft. When i try to log on, it crashes and says lack of updated graphics drivers. But i checked too see if I had any drivers outdated and I didn't. I recently upgraded to windows 7 from vista so i think that might have something to do with it. here is my DxDiag report http://paste.ubuntu.com/17260303/ thank you, if there is anything else I can provide just ask
#883 [12:13] <CubeTheThird> robotdave12345, one moment
#884 [12:13] <CubeTheThird> robotdave12345, download and install https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
#885 [12:13] <robotdave12345> okay i will, i will get back to you when i have
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#892 [12:15] <Belleme> i dont can writhing in the chat of minecraft
#893 [12:15] <CubeTheThird> ??> Belleme mp/chat
#894 [12:15] <Absol> Belleme: If you are getting the error "Cannot send chat message" or your client is crashing when you try to talk on a server, your chat settings are set to prevent chat from being shown.
#895 [12:15] <Absol> Belleme: To change your chat settings to show chat, go to "Options", then click "Chat Settings", then change "Chat" to be "Shown". For a similar, yet unrelated, issue, see mp/chat/opacity
#896 [12:16] <ALex_> Some
#897 [12:16] * awesomewolflena [awesomewolflena@notlogged] has joined #minecrafthelp
#898 [12:16] <ALex_> Something with Windows 10 won;t let me launch minecraft
#899 [12:17] <CubeTheThird> ALex_, is the game crashing or something?
#900 [12:17] <awesomewolflena> when im on a sderver it says its downloading the resource pack then it crashes how do i stop it from crashing
#901 [12:17] <Belleme> thanks
#902 [12:17] <CubeTheThird> awesomewolflena, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#903 [12:17] <awesomewolflena> ok
#904 [12:18] <awesomewolflena> how do i go to the crash report
#905 [12:18] * kirby|gone is now known as mrkirby153
#906 [12:18] <ALex_> It says lack of updated graphic drivers
#907 [12:18] <CubeTheThird> awesomewolflena, it would show up in the launcher, under a Crash Report tab
#908 [12:18] <CubeTheThird> ALex_, do you have a dxdiag report?
#909 [12:18] <ALex_> How do i get that
#910 [12:19] <CubeTheThird> ??> ALex_ win/dxdiag
#911 [12:19] <Absol> ALex_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#912 [12:19] <ALex_> Okay
#913 [12:19] <awesomewolflena> i still dont see it is it under game out put or launcher log
#914 [12:19] <ALex_> Yes i followed all those instuctions and it still wont work
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#916 [12:19] <CubeTheThird> ALex_, you have to give the link to your dxdiag report here
#917 [12:20] <CubeTheThird> awesomewolflena, ok copy the Game Output instead
#918 [12:20] <awesomewolflena> ok
#919 [12:20] <ALex_> I send you the url?
#920 [12:20] <ALex_> I send you the url?
#921 [12:20] * bartosz17 [bartosz17@notlogged] has left #minecrafthelp
#922 [12:20] <CubeTheThird> ALex_, yes
#923 [12:20] <ALex_> http://paste.ubuntu.com/17264840/
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#927 [12:21] <awesomewolflena> i pasted it on that link you gave me now what?
#928 [12:21] <CubeTheThird> awesomewolflena, give the new link to your paste here
#929 [12:21] <CubeTheThird> ALex_, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#930 [12:22] <awesomewolflena> http://paste.ubuntu.com/17265163/
#931 [12:22] <awesomewolflena> that link?
#932 [12:22] <ALex_> Oh alright what kind of graphic card
#933 [12:22] <CubeTheThird> awesomewolflena, yes one moment
#934 [12:22] <awesomewolflena> ok
#935 [12:22] <CubeTheThird> ALex_, any AMD or Nvidia graphics card that's less than 5 years old
#936 [12:23] <ALex_> Okay thanks
#937 [12:23] * Zach30906 [Zach30906@notlogged] has joined #minecrafthelp
#938 [12:23] <CubeTheThird> awesomewolflena, hmm looks like either the pack is broken, or it didn't download properly. In the game launcher, click 'Edit Profile' -> 'Open Game Dir'
#939 [12:23] <awesomewolflena> ok
#940 [12:24] <awesomewolflena> i did now what
#941 [12:24] <CubeTheThird> awesomewolflena, open the server-resource-packs folder
#942 [12:24] <Zach30906> im getting the Pixel format not accelerated error when i launch monecraft. just got Windows 10 and cant seem to fix it.
#943 [12:24] <awesomewolflena> Ok did that
#944 [12:25] <CubeTheThird> Zach30906, do you have a dxdiag report?
#945 [12:25] <Zach30906> yes
#946 [12:25] <CubeTheThird> awesomewolflena, delete everything in that folder. After that, try re-connecting to thatserver
#947 [12:25] <CubeTheThird> Zach30906, give a URL to it here
#948 [12:25] <awesomewolflena> ok
#949 [12:25] <Zach30906> http://paste.ubuntu.com/17265192/
#950 [12:26] <CubeTheThird> Zach30906, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#951 [12:26] <Zach30906> ok thats what I thought - dinosaur pc
#952 [12:26] * Penguin [Penguin@notlogged] has joined #minecrafthelp
#953 [12:27] <CubeTheThird> lol
#954 [12:27] <Zach30906> thanks cube
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#956 [12:29] <Penguin> hello, i have a problem. when ever i try to shiftclick an item from a chest or the creative inventory, it doesnt work. and the item glitches when i try to grab it normally.
#957 [12:30] <CubeTheThird> Penguin, it sounds like you have touchscreen mode enabled
#958 [12:31] <Penguin> oh it was that simple? im an idiot sometimes. thanks, ill try turning it off.
#959 [12:32] <Penguin> yay! it works! thanks
#960 [12:32] <awesomewolflena> i just went on the server then when the recource pack was just loading it crashed again
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#963 [12:32] <CubeTheThird> awesomewolflena, hmm ok sounds like the pack is broken. YOu'll have to disable resource packs for that server
#964 [12:32] * Andy_ [Andy_@notlogged] has quit. (Ping timeout: 195 seconds)
#965 [12:32] <awesomewolflena> ok thanks
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#970 [12:37] <awesomewolflena> what is minecraft relems
#971 [12:38] <awesomewolflena> nvm drop that question
#972 [12:39] <awesomewolflena> when ever i go on this server when i join it autimatily crashes what do i do
#973 [12:39] <CubeTheThird> awesomewolflena, that's without resource packs?
#974 [12:39] <awesomewolflena> yep
#975 [12:39] <awesomewolflena> i disabled it to
#976 [12:40] <CubeTheThird> awesomewolflena, can you send a paste of your crash report?
#977 [12:40] <awesomewolflena> ok
#978 [12:40] <awesomewolflena> can you send me the ink to that paste website please
#979 [12:40] <CubeTheThird> http://paste.ubuntu.com
#980 [12:40] * pandawar [pandawar@notlogged] has joined #minecrafthelp
#981 [12:40] <pandawar> Anyone?
#982 [12:40] <pandawar> on?
#983 [12:40] <awesomewolflena> ok thanks
#984 [12:41] <CubeTheThird> pandawar, about 150 people
#985 [12:41] <pandawar> Ok Cube
#986 [12:41] <pandawar> I just got minecraft full version
#987 [12:41] <pandawar> and
#988 [12:41] <pandawar> its not working
#989 [12:41] <pandawar> Like
#990 [12:41] <pandawar> Whenever i get to the launcher
#991 [12:41] <pandawar> it keeps on saying loading
#992 [12:42] <pandawar> I waitied about 15 mins though
#993 [12:42] <pandawar> and it still not working
#994 [12:42] <CubeTheThird> pandawar, no error messages or crash report?
#995 [12:42] <pandawar> Nope cause i cant get on
#996 [12:42] <pandawar> Lol
#997 [12:42] <CubeTheThird> ??> pandawar launcher/log
#998 [12:42] <Absol> pandawar: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#999 [12:42] <Absol> pandawar: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1000 [12:43] <pandawar> Where doi go to get my launcher log?
#1001 [12:43] <awesomewolflena> http://paste.ubuntu.com/17266240/
#1002 [12:43] <CubeTheThird> pandawar, it's in the tab in the launcher called Launcher Log
#1003 [12:44] <CubeTheThird> awesomewolflena, what game version are you using?
#1004 [12:44] <awesomewolflena> 1.9
#1005 [12:44] <CubeTheThird> awesomewolflena, hmm. Can you open the game's videos settings?
#1006 [12:45] <awesomewolflena> like when im in the server or when im just about to go on
#1007 [12:45] <CubeTheThird> awesomewolflena, at any point
#1008 [12:45] <pandawar> Ok just copy all the text thats there?
#1009 [12:45] <awesomewolflena> ok
#1010 [12:45] <CubeTheThird> pandawar, that's right
#1011 [12:46] <CubeTheThird> awesomewolflena, there, try toggling the VBOs setting
#1012 [12:46] <pandawar> http://paste.ubuntu.com/17266345/
#1013 [12:46] <pandawar> There
#1014 [12:46] <awesomewolflena> i opend the settings
#1015 [12:47] <CubeTheThird> pandawar, hmm that's odd. Can you open C:\Program Files(x86)\Minecraft
#1016 [12:47] <CubeTheThird> awesomewolflena, there, try toggling the VBOs setting
#1017 [12:47] <pandawar> What i did was i deleted all of my versions that i had
#1018 [12:48] <awesomewolflena> you want it on or off
#1019 [12:48] <pandawar> What folder is that Cube?
#1020 [12:48] <CubeTheThird> awesomewolflena, the opposite of what it's currently at
#1021 [12:48] <CubeTheThird> pandawar, the minecraft folder in your program files..
#1022 [12:49] <awesomewolflena> ok well now its on but i was on here yesterday and this other person told me to turn it off
#1023 [12:49] <awesomewolflena> im confused
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#1025 [12:49] <CubeTheThird> awesomewolflena, are you able to connect to the server in either case?
#1026 [12:49] <pandawar> Ok Cube what folder in my .minecraft?
#1027 [12:49] <pandawar> Or want me to open the .minecraft
#1028 [12:49] <awesomewolflena> well ya bc before all this heppemnd the vbo was on then he told me to turn it off
#1029 [12:49] <pandawar> In that case i can open the.minecraft
#1030 [12:50] <CubeTheThird> pandawar, no. Not that folder. C:\Program Files(x86)\Minecraft
#1031 [12:50] <pandawar> No i cant open that
#1032 [12:50] <CubeTheThird> pandawar, umm.. why not?
#1033 [12:50] <pandawar> C:\Program Files(x86)\Minecraft thats what you want me to but in the search box?
#1034 [12:50] <pandawar> \
#1035 [12:50] <CubeTheThird> awesomewolflena, right now, are you able to join the server with it either on or off?
#1036 [12:50] <awesomewolflena> well ill try wait a sec
#1037 [12:51] <CubeTheThird> pandawar, no. Open A folder window, go to My PC/Computer, Open the C drive -> Program Files(x86) -> Minecraft
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#1039 [12:51] <awesomewolflena> nope it just crashed again
#1040 [12:51] <awesomewolflena> it doesnt work on or off
#1041 [12:52] <pandawar> TheOS?
#1042 [12:52] <CubeTheThird> awesomewolflena, ok let's check your graphics drivers
#1043 [12:52] <CubeTheThird> ??> awesomewolflena win/dxdiag
#1044 [12:52] <Absol> awesomewolflena: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1045 [12:52] <CubeTheThird> pandawar, umm. sure?
#1046 [12:52] <awesomewolflena> whats that
#1047 [12:52] <pandawar> OS/C?
#1048 [12:52] <CubeTheThird> yes
#1049 [12:52] * CrystalMare [CrystalMare@notlogged] has joined #minecrafthelp
#1050 [12:52] <FactionGeek> I just installed windows 10 and i need to update my grap drivers cane somebody help me i tryed everything
#1051 [12:52] * dan_ [dan_@notlogged] has quit. (Ping timeout: 195 seconds)
#1052 [12:52] <awesomewolflena> what?????
#1053 [12:52] <CubeTheThird> FactionGeek, do you have a dxdiag report?
#1054 [12:52] <FactionGeek> Yes
#1055 [12:52] <CubeTheThird> awesomewolflena, do what Absol just told you
#1056 [12:52] <awesomewolflena> ok
#1057 [12:52] <CubeTheThird> FactionGeek, give a URL to it here
#1058 [12:52] <FactionGeek> http://paste.ubuntu.com/17266485/
#1059 [12:53] <CubeTheThird> FactionGeek, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1060 [12:53] <pandawar> Ok Cube im at the Minecraft folder...
#1061 [12:53] <pandawar> What now?
#1062 [12:53] <pandawar> i have game tools
#1063 [12:53] <pandawar> and runtime in it
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#1065 [12:54] <awesomewolflena> on that link that you just sent me i just did the first step of what it says and it doesnt show what the pic looks like on there
#1066 [12:54] <FactionGeek> Oh , if i downgrade again to 7 how do you do that?
#1067 [12:54] <pandawar> then i have the Minecraft launcher then my nativelog
#1068 [12:54] <FactionGeek> You can too just give me a link for it
#1069 [12:54] <CubeTheThird> pandawar, delete the runtime folder
#1070 [12:54] <awesomewolflena> wait nvm its working
#1071 [12:54] <CubeTheThird> ??> FactionGeek win/downgrade
#1072 [12:54] <Absol> FactionGeek: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1073 [12:55] <pandawar> It says it requires permission
#1074 [12:55] <FactionGeek> are gonna be all my files safe???
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#1076 [12:56] <pandawar> you require permission from admins
#1077 [12:56] <CubeTheThird> FactionGeek, should be yes
#1078 [12:56] <FactionGeek> k
#1079 [12:56] <CubeTheThird> pandawar, oh are you not administrator?
#1080 [12:56] <FactionGeek> :(
#1081 [12:56] <pandawar> Yes
#1082 [12:56] <pandawar> i am
#1083 [12:56] <pandawar> Cube i got it!!
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#1085 [12:56] <CubeTheThird> pandawar, hmm.. that's odd
#1086 [12:56] <CubeTheThird> oh?
#1087 [12:57] <awesomewolflena> Heres the link cube
#1088 [12:57] <awesomewolflena> http://paste.ubuntu.com/17266828/
#1089 [12:57] <pandawar> Cube the third i got it!! :DDDDD
#1090 [12:57] <pandawar> Thx
#1091 [12:57] * sooo123 [sooo123@notlogged] has joined #minecrafthelp
#1092 [12:57] <CubeTheThird> awesomewolflena, ok one moment
#1093 [12:57] <awesomewolflena> ok
#1094 [12:57] <CubeTheThird> pandawar, awesome!
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#1096 [12:57] <pandawar> Thanks Cube1
#1097 [12:58] <CubeTheThird> awesomewolflena, ok download and install the 3rd download: https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-
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#1100 [13:00] <awesomewolflena> ok its downloading
#1101 [13:01] * pandawar [pandawar@notlogged] has quit. (Ping timeout: 195 seconds)
#1102 [13:01] <awesomewolflena> and when its finshed downloading hw is that download supposed to help
#1103 [13:02] <CubeTheThird> awesomewolflena, you have to install it
#1104 [13:03] <awesomewolflena> ok ik its still downloading
#1105 [13:03] <awesomewolflena> oes it take a long time to download
#1106 [13:03] <awesomewolflena> does
#1107 [13:03] <CubeTheThird> awesomewolflena, it can, depending on your bandwidth
#1108 [13:04] <awesomewolflena> ok
#1109 [13:04] <awesomewolflena> i will tell you when it finshes
#1110 [13:06] <awesomewolflena> omg its taking for ever
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#1112 [13:08] * tyler is now known as Guest37719
#1113 [13:09] <Guest37719> i tried to login to minecraft with my email it said wrong password or email so i changed my password and then i tried to login with my email and the new password and it still told me it was wrong
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#1116 [13:10] <Emily> hey, can someone help me with issues regarding the minecraft launcher?
#1117 [13:10] <CubeTheThird> Emily, what issues?
#1118 [13:11] <Emily> so whenever i go to open my game, the launcher loads the files but then stops, and doesn't continue loading. the game does not open at all.
#1119 [13:11] * cyphase [cyphase@notlogged] has quit. (Ping timeout: 198 seconds)
#1120 [13:12] <CubeTheThird> ??> Emily launcher/log
#1121 [13:12] <Absol> Emily: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1122 [13:12] <Absol> Emily: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1123 [13:12] * sooo123_ [sooo123_@notlogged] has joined #minecrafthelp
#1124 [13:13] <Emily> will do, i'll be a minute
#1125 [13:13] <sooo123_> Hello i forgot my email that i used ist there a way i can still log in?
#1126 [13:14] <Emily> http://paste.ubuntu.com/17267559/
#1127 [13:14] <Emily> there
#1128 [13:14] <CubeTheThird> sooo123_, you'll have to contact Mojang about it
#1129 [13:14] <CubeTheThird> ??> sooo123_ mojang/email
#1130 [13:14] <Absol> sooo123_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1131 [13:14] <Absol> sooo123_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1132 [13:15] <CubeTheThird> Emily, it appears you were unable to download most of the game files. what anti-virus and firewall software do you have?
#1133 [13:16] <Emily> i have bullguard internet security and windows family safety enabled, but i think that's it
#1134 [13:16] <awesomewolflena> i downloaded it now what
#1135 [13:17] <CubeTheThird> Emily, hmm never heard of bullguard. But one of those is most likely blocking the game
#1136 [13:17] <CubeTheThird> awesomewolflena, install it
#1137 [13:17] <awesomewolflena> i did i think
#1138 [13:17] <Emily> ah, okay. how can i stop it?
#1139 [13:18] <CubeTheThird> Emily, I'm not sure, since I've never heard of that one before. You'll have to check the settings, most likely firewall
#1140 [13:18] <Emily> ok, i'll do that, brb.
#1141 [13:19] <awesomewolflena> i installed it i think now what
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#1144 [13:20] <awesomewolflena> cube are you there
#1145 [13:21] * BEASTXDG [BEASTXDG@notlogged] has joined #minecrafthelp
#1146 [13:21] <CubeTheThird> awesomewolflena, try playing the game again.
#1147 [13:21] <awesomewolflena> ok
#1148 [13:22] <awesomewolflena> now itsworking thanks so much
#1149 [13:22] <awesomewolflena> cue
#1150 [13:22] <awesomewolflena> cube
#1151 [13:22] * awesomewolflena [awesomewolflena@notlogged] has quit. (Quit: Web client closed)
#1152 [13:22] <BEASTXDG> it says that i need to update my graphic card http://paste.ubuntu.com/17267782/
#1153 [13:23] <mattym> BEASTXDG, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1154 [13:24] <BEASTXDG> so icant just download a driver to it ? And what about windows 8
#1155 [13:24] <BEASTXDG> i can't*
#1156 [13:24] <mattym> BEASTXDG, no and no
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#1159 [13:25] <Emily> i turned off my firewall and attempted to download the game files again, but the same thing happened.
#1160 [13:25] <BEASTXDG> 3/>
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#1162 [13:26] <BEASTXDG> but i have friend who have the same graphic card and he installed minecraft on windows 10 and it worked for him
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#1166 [13:26] <mattym> BEASTXDG, In many cases it may work for some time after the update. but there is no other way around it
#1167 [13:27] <CubeTheThird> BEASTXDG, intel 4 series hasn't been supported since windows 7
#1168 [13:27] * Unicorn_Kertu [Unicorn_Kertu@notlogged] has joined #minecrafthelp
#1169 [13:28] <BEASTXDG> well ............
#1170 [13:28] <BEASTXDG> :(
#1171 [13:28] * robson [robson@notlogged] has joined #minecrafthelp
#1172 [13:28] <robson> jfthj
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#1176 [13:29] <holowko5> does pming work
#1177 [13:30] <holowko5> cause the guy i messaged isnt responding
#1178 [13:30] * Shy [Shy@notlogged] has joined #minecrafthelp
#1179 [13:30] <mattym> ??> holowko5 scold/pm
#1180 [13:30] <Absol> holowko5: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#1181 [13:30] * breno [breno@notlogged] has joined #minecrafthelp
#1182 [13:30] <Shy> do command blocks also track players in other dimensions if those command blocks are int he spawn chunks of the overworld?
#1183 [13:31] <holowko5> my issue is kind of private though
#1184 [13:31] <mattym> Shy, In theory as long as 1 person is still in the overworld
#1185 [13:31] <mattym> holowko5, Then this isnt the place for it
#1186 [13:31] <holowko5> well then where is the place?
#1187 [13:31] <mattym> holowko5, Whats the issue?
#1188 [13:32] <holowko5> my god
#1189 [13:32] <holowko5> I havent used my account for a while now, i first bought my account around like the 1.4 - 1.5 betas and i stopped playing for like 2 or 3 years, so now i cannot remember which email my account is set to, because during those 3 years one of my email accounts were hacked and i want to know if the email my account was set to was linked with that email.
#1190 [13:32] <Shy> so there is no way to make command blocks int he overword in the spawnchunks which should be always loaded to track nether players? as in my map there might be a tiny issue where players might be able to get in to the nether (without me wanting it)
#1191 [13:33] <mattym> Shy, Better ask on the forums, all i know is that if only one person is on and in the nether or all the players online are in the nether, spawn chunks will unload
#1192 [13:34] <Shy> ok thank you
#1193 [13:34] <mattym> ??> holowko5 account/forgot-email
#1194 [13:34] <Absol> holowko5: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1195 [13:34] <Shy> can i ask a other question here regarding the EULA? or what is the best place to ask for that? tried forums but i kinda never get a response there :S
#1196 [13:34] * awesomewolflena [awesomewolflena@notlogged] has joined #minecrafthelp
#1197 [13:34] <holowko5> i recieved a confirmation email for the first one i thought it was but after i changed my password i still couldnt log on
#1198 [13:35] <mattym> Shy, You can ask, but just know any answer regarding a EULA question should be taken as an opinion
#1199 [13:35] <awesomewolflena> when i o to my servers box place none of them show up how do i make them show up
#1200 [13:35] <awesomewolflena> go
#1201 [13:35] <Shy> yeah i know
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#1205 [13:36] <mattym> awesomewolflena, If there are no server in the list, re-add them
#1206 [13:36] <Shy> i am just wondering if i would break the EULA by working on sethbling's super craft brothers and adding toads and goomba's to it as decorations for the spawn (and before you ask yes i got sethbling's permission to maintain scb)
#1207 [13:36] <mattym> awesomewolflena, If they dissapear again, or each time you start up, then you may need to reinstall
#1208 [13:36] <holowko5> i recieved a confirmation email for the first one i thought it was but after i changed my password i still couldnt log on [14:35] <mattym> Shy, You can ask, but just know any answer regarding a EULA question should be taken as an opinion
#1209 [13:36] <awesomewolflena> ok
#1210 [13:36] <mattym> Shy, Not sure on that one
#1211 [13:37] <CubeTheThird> Shy, not sure what that has to do with minecraft's EULA
#1212 [13:37] <mattym> holowko5, What error do you get?
#1213 [13:37] <holowko5> it just says the username or password is incorrect
#1214 [13:37] <Shy> well i recently read something about the EULA and mapmaking
#1215 [13:37] <Shy> ... let's see if i can find it again as i am bad with explainging things :S
#1216 [13:37] <mattym> Shy, The Mojang/Minecraft EULA shouldnt have anything to do with that
#1217 [13:37] <CubeTheThird> Shy, the most recent thing Mojang posted was in regards to companies using maps for advertising
#1218 [13:38] <Shy> yeah it is about that one
#1219 [13:38] <CubeTheThird> Shy, are you a company?
#1220 [13:38] <mattym> Shy, Do you work for Nintendo?
#1221 [13:38] <CubeTheThird> lol
#1222 [13:38] <Shy> never!
#1223 [13:38] <mattym> Then i think your fine
#1224 [13:38] * Luisitox192 [Luisitox192@notlogged] has joined #minecrafthelp
#1225 [13:38] <CubeTheThird> Shy, ya then that doesn't apply to you. If anything you'd want to be checking Nintendo's policies
#1226 [13:38] * Chri132 [Chri132@notlogged] has joined #minecrafthelp
#1227 [13:38] <mattym> Nintendo cant make a map to advertise for themselves. thats what the new rules mean
#1228 [13:38] <Luisitox192> lol
#1229 [13:38] <Shy> thanks... i thought the same but wanted to hear if i was not doing something wrong regarding mojang's EULA
#1230 [13:39] <Shy> kk thank you
#1231 [13:39] * Shy is happy now
#1231 [13:39] <holowko5> im not happy still
#1232 [13:39] <Emily> is it possible that the launcher error i am experiencing can be fixed at all, or do i have to uninstall whatever's blocking it?
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#1234 [13:39] * Luisitox192 [Luisitox192@notlogged] has quit. (Client Quit)
#1235 [13:39] <mattym> Emily, If youve looked into your programs and they dont seem to have a way of adding it to a program safe list, or exception list, you will likely need to remove that program
#1236 [13:40] * adnan10 [adnan10@notlogged] has joined #minecrafthelp
#1237 [13:40] <mattym> holowko5, Do you get the same error if you log into the web page?
#1238 [13:40] <Shy> also mattym the command block thing i asked about does it work the same in single player than on multy player? if yes i can test it out realy fast and give you a answer (if no i will test it soon than)
#1239 [13:40] <mattym> Shy, Really not familiar enough with it
#1240 [13:40] <holowko5> yes i do
#1241 [13:40] <mattym> ??> holowko5 login/throttle
#1242 [13:40] <Absol> holowko5: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1243 [13:40] <Absol> holowko5: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1244 [13:40] <Shy> kk
#1245 [13:41] <Shy> well i found out in singleplayer will command blocks still work if you are in a other dimension
#1246 [13:41] <holowko5> i already did 4 times absol
#1247 [13:41] <mattym> Shy, Like i said, the forums would be a better place to ask, they deal with more of the ingame related questions, this is primarily tech support
#1248 [13:41] <mattym> holowko5, Read everything
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#1250 [13:42] <Shy> kk thanks for the help :D
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#1252 [13:42] * adnan10 [adnan10@notlogged] has joined #minecrafthelp
#1253 [13:42] <holowko5> mattym: howcome i still cant logon to minecraft!?
#1254 [13:43] * adnan10 [adnan10@notlogged] has quit. (Client Quit)
#1255 [13:43] <mattym> holowko5, Read ALL of what Absol said, you already have an answer to that question
#1256 [13:43] * Emily [Emily@notlogged] has quit. (Quit: Web client closed)
#1257 [13:44] <holowko5> well its kinda fucking hard because its like mixed up with the rest of the text
#1258 [13:44] <Absol> holowko5: Please keep it civil
#1259 [13:44] <holowko5> my bad
#1260 [13:44] <mattym> holowko5, It says your name at the start of each line
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#1263 [13:45] <BEASTXDG> guys
#1264 [13:46] <BEASTXDG> it just worked !!!!!!!111
#1265 [13:46] <BEASTXDG> whoooooooooooohooooooooooo
#1266 [13:46] <BEASTXDG> i downloaded the driver from here https://downloadcenter.intel.com/download/18402
#1267 [13:46] <BEASTXDG> and it worked :D !!!
#1268 [13:46] * droid [droid@notlogged] has quit. (Ping timeout: 195 seconds)
#1269 [13:47] <BEASTXDG> and grognrats ?
#1270 [13:47] * DarkQuark [DarkQuark@notlogged] has quit. (Quit: Nettalk6 - www.ntalk.de)
#1271 [13:49] * Jackson414 [Jackson414@notlogged] has quit. (Ping timeout: 384 seconds)
#1272 [13:51] <CubeTheThird> awesome!
#1273 [13:52] * awesomewolflena [awesomewolflena@notlogged] has quit. (Ping timeout: 195 seconds)
#1274 [13:53] * holowko5 [holowko5@notlogged] has quit. (Ping timeout: 195 seconds)
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#1278 [13:55] <BEASTXDG> thanks!
#1279 [13:55] <bill> Hey guys. I dont know how to get multiplayer on Xbox One. Any advice?
#1280 [13:55] <BEASTXDG> do you have to controllers ?
#1281 [13:56] <bill> No
#1282 [13:56] * ololooolramismybut [ololooolramismybut@notlogged] has joined #minecrafthelp
#1283 [13:56] <tyteen4a03> bill: true multiplayer requires Xbox live subscription; multiplayer via split screen is free
#1284 [13:56] <bill> I was more thinking like Gamecube and servers
#1285 [13:56] * ololooolramismybut [ololooolramismybut@notlogged] has quit. (Client Quit)
#1286 [13:57] <CubeTheThird> bill, console editions of minecraft do not have "servers". Multiplayer is achieved by joining another's world
#1287 [13:57] <bill> Oh thanks. Can you join someones world from PC
#1288 [13:57] * Startrek852 [Startrek852@notlogged] has joined #minecrafthelp
#1289 [13:58] <tyteen4a03> bill: no
#1290 [13:58] <tyteen4a03> ??> bill sku
#1291 [13:58] <Absol> bill: Minecraft for personal computers, Minecraft for Xbox One, Minecraft for Xbox, Minecraft for PlayStation 3, Minecraft for PlayStation 4, Minecraft for Wii U, Minecraft PE for Android (Kindle App Store or Google Play) and Minecraft PE for iOS, are all different products which must each be purchased separately.
#1292 [13:58] <CubeTheThird> bill, you can only connect to other xbox players
#1293 [13:58] <tyteen4a03> bill: as a rule of thumb, all Minecraft editions are incompatible with other editions (except PE and Windows 10)
#1294 [13:59] <bill> I have Windows 10
#1295 [14:00] <CubeTheThird> bill, he's saying pocket edition is compatible with the windows 10 edition
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#1298 [14:04] <Shard_D> Ok so my computer was recently reset to windows 7 and i tried to redownload minecraft but it says i had a problem with my graphics card and i wasnt able to uppdate it so it told me to do this and i have a link to the system info: http://paste.ubuntu.com/17269476/
#1299 [14:04] <Startrek852> Hello!
#1300 [14:04] <CubeTheThird> Shard_D, one moment
#1301 [14:04] <CubeTheThird> hello Startrek852
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#1306 [14:08] <CubeTheThird> Shard_D, try download and install https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499
#1307 [14:08] <Shard_D> ok
#1308 [14:09] <Seiphii> ok, so i'm having a strange problem, when I attempt to log into minecraft or the mojang website from my computer it tells me my username/password is incorrect, but if I use the same username/password from my phone I can log into my account just fine. any idea what might be going wrong?
#1309 [14:09] <graythomas03> For some reason, minecraft will not load up, saying that I need to update my graphics driver. How can I do that? If any information is needed, there is a link to my dxdiag. http://paste.ubuntu.com/17269544/
#1310 [14:09] <mattym> ??> Seiphii login/throttle
#1311 [14:09] <Absol> Seiphii: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1312 [14:09] <Absol> Seiphii: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1313 [14:09] <CubeTheThird> graythomas03, one moment
#1314 [14:09] <graythomas03> sure
#1315 [14:09] * sellerj02 [sellerj02@notlogged] has joined #minecrafthelp
#1316 [14:10] <Seiphii> ok thank you
#1317 [14:10] <CubeTheThird> graythomas03, try download and install catalyst software: http://support.amd.com/en-us/download/desktop/legacy?product=Legacy1&os=Windows%20Vista%20-%2064
#1318 [14:10] <graythomas03> okay
#1319 [14:10] * vbotchan [vbotchan@notlogged] has joined #minecrafthelp
#1320 [14:10] * scoopsplaysmc [scoopsplaysmc@notlogged] has joined #minecrafthelp
#1321 [14:11] <graythomas03> does it matter which one?
#1322 [14:11] <sellerj02> what should i do if i cannot find my transaction id, my email appears to be changed, and i cant change the email to my account?
#1323 [14:11] <vbotchan> Hey, I think somebody got onto my Minecraft account and switched it to another Mojang account. I don't know what to do and Mojang isn't responding.
#1324 [14:11] <CubeTheThird> sellerj02, what method of payment did you use?
#1325 [14:11] * C4XWolf [C4XWolf@notlogged] has joined #minecrafthelp
#1326 [14:11] <CubeTheThird> vbotchan, you emailed Mojang?
#1327 [14:11] * HELPME [HELPME@notlogged] has joined #minecrafthelp
#1328 [14:11] <vbotchan> Yes, twice.
#1329 [14:11] <mattym> graythomas03, as the instructions said, the one marked Catalyst Software suite
#1330 [14:11] <CubeTheThird> vbotchan, when?
#1331 [14:11] * scoopsplaysmc [scoopsplaysmc@notlogged] has quit. (Client Quit)
#1332 [14:11] <vbotchan> A few days ago.
#1333 [14:12] <sellerj02> thats what im not 100% sure of, it was either paypal or through my bank, ive searched through many years of invoices and statements and cant find it
#1334 [14:12] <C4XWolf> ------------------ System Information ------------------ Time of this report: 6/12/2016, 15:05:58 Machine name: TAYLOR Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850) Language: English (Regional Setting: English) System Manufacturer: LENOVO System Model: 20150 BIOS: InsydeH2O Version 03.72.275ECN95WW(V9.00)
#1335 [14:12] <HELPME> My minecraft world wont appear even when i see it in files
#1336 [14:12] * AneTryska [AneTryska@notlogged] has joined #minecrafthelp
#1337 [14:12] <mattym> ??> C4XWolf win/dxdiag
#1338 [14:12] <Absol> C4XWolf: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1339 [14:12] * AneTryska [AneTryska@notlogged] has quit. (Client Quit)
#1340 [14:12] <mattym> C4XWolf, Follow ALL the instructions in the link from Absol
#1341 [14:13] <mattym> HELPME, Is the world you are trying to load for the same version of the game?
#1342 [14:13] <CubeTheThird> sellerj02, approximately when did you make the purchase?
#1343 [14:13] <HELPME> Umm I see it in the files but it won't show up
#1344 [14:13] <HELPME> On the list
#1345 [14:13] <mattym> HELPME, Not what i asked
#1346 [14:13] <sellerj02> i believe it was between 2010-2012
#1347 [14:13] <HELPME> yes it is
#1348 [14:14] * raique [raique@notlogged] has joined #minecrafthelp
#1349 [14:14] * Shard_D [Shard_D@notlogged] has quit. (Ping timeout: 195 seconds)
#1350 [14:14] <mattym> vbotchan, The account support team only works mon-friday during normal hours, you will probably need to wait till some time this comming week for a reply
#1351 [14:14] <vbotchan> Oh, okay. Thanks.
#1352 [14:14] <HELPME> <mattym> yes its for current version\
#1353 [14:14] * graythomas03 [graythomas03@notlogged] has quit. (Ping timeout: 195 seconds)
#1354 [14:15] <CubeTheThird> sellerj02, well if you did purchase it through paypal, you'd have to manually set the search range, as paypal only allows about 2-3 years within the range
#1355 [14:15] * vbotchan [vbotchan@notlogged] has quit. (Client Quit)
#1356 [14:15] <mattym> HELPME, Are you sure you have placed it in the correct folder and in the correct format
#1357 [14:15] <HELPME> Yes im 100% sure
#1358 [14:15] <CubeTheThird> sellerj02, otherwise, you'll have have to contact skrill, or contact Mojang about a DIBS purchase since that's a very wide range
#1359 [14:15] <mattym> HELPME, And after you put the file into the folder, you restarted the game?
#1360 [14:15] <sellerj02> ive gone through paypal on those times, do you know what the buyer tag name would be? and apologies
#1361 [14:15] * C4XWolf [C4XWolf@notlogged] has quit. (Ping timeout: 195 seconds)
#1362 [14:16] <sellerj02> DIBS?
#1363 [14:16] <HELPME> WHat do you mean by that
#1364 [14:16] <CubeTheThird> sellerj02, it would be Mojang as the company
#1365 [14:16] <CubeTheThird> ??> sellerj02 account/trans-id/skrill
#1366 [14:16] <HELPME> I just made a world and i shut the pc down and it dissapeard
#1367 [14:16] <Absol> sellerj02: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#1368 [14:16] <Absol> sellerj02: If you need to recover your transaction ID from this service, contact Skrill here: https://www.skrill.com/en/siteinformation/contact-us/
#1369 [14:16] * kenleht [kenleht@notlogged] has quit. (Ping timeout: 195 seconds)
#1370 [14:16] <CubeTheThird> ??> sellerj02 account/trans-id/DIBS
#1371 [14:16] <Absol> sellerj02: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#1372 [14:16] <Absol> sellerj02: Contact Mojang directly stating that you paid via the DIBS system; they will provider further instructions.
#1373 [14:17] <mattym> HELPME, Then that world is probably corrupted
#1374 [14:17] <sellerj02> one moment ill take a look, ty peoples
#1375 [14:17] * Startrek852 [Startrek852@notlogged] has quit. (Quit: Yaaic - Yet another Android IRC client - http://www.yaaic.org)
#1376 [14:17] <HELPME> <mattym> is not deleted
#1377 [14:17] <HELPME> "its"
#1378 [14:18] * osrael [osrael@notlogged] has joined #minecrafthelp
#1379 [14:18] * osrael [osrael@notlogged] has quit. (Client Quit)
#1380 [14:19] <sellerj02> hmm through trans ID paypal cant find anything
#1381 [14:20] * HELPME [HELPME@notlogged] has quit. (Quit: Web client closed)
#1382 [14:20] <sellerj02> ill check my bank now but dont think its there
#1383 [14:21] * AzLo [AzLo@notlogged] has joined #minecrafthelp
#1384 [14:21] <AzLo> i cant log in to my minecraft accounts
#1385 [14:22] <mattym> AzLo, what happens when you try?
#1386 [14:22] <AzLo> i have 3 accounts and it says i use wrong password when trying to log in but when my friend trys to log in to my account he gets in
#1387 [14:22] <mattym> ??> AzLo login/throttle
#1388 [14:22] <CubeTheThird> sellerj02, and you didn't use a gift code?
#1389 [14:22] <sellerj02> oh quick question, what was the price of the game?
#1390 [14:22] <Absol> AzLo: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1391 [14:22] <Absol> AzLo: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1392 [14:22] * Startrek852 [Startrek852@notlogged] has joined #minecrafthelp
#1393 [14:23] * Armin11 [Armin11@notlogged] has joined #minecrafthelp
#1394 [14:23] <sellerj02> i dont believe it was a gift code, im fairly sure i bought it, maybe my brother, support just kept asking for it for verification but i cant find what was used or why my email is no longer linked to it
#1395 [14:23] <AzLo> when i try to reset my password i dont get the email
#1396 [14:23] <mattym> sellerj02, Would you have made the purchase in US Dollars, or something else?
#1397 [14:23] <Armin11> I bought a mine craft account card and it won't allow me to download it all the way. Help
#1398 [14:24] <mattym> AzLo, Read ALL of what Absol said
#1399 [14:24] <sellerj02> not sure if it was converted but its GBP here (£)
#1400 [14:24] <CubeTheThird> Armin11, what happens when you try?
#1401 [14:24] <mattym> Armin11, What happens when you try, whats th exact error you get
#1402 [14:25] <AzLo> so i need to wait 3 hours before i can play minecraft at all on my pc cause my friend and log in to my account just fine
#1403 [14:25] <Startrek852> Hey guys, I'm sorry if this is a stupid question, but is there any difference between Pocket Edition v0.14.99.3 and v0.15.0 build 3? And if there is, what is it?
#1404 [14:25] <mattym> sellerj02, I think its something like £17.19 or something
#1405 [14:26] <mattym> sellerj02, But if your not sure when the purchase was made, it may have been different as the price changes from time to time
#1406 [14:26] <mattym> Startrek852, The newer one is a beta build
#1407 [14:26] * Zhoom [Zhoom@notlogged] has joined #minecrafthelp
#1408 [14:26] <Startrek852> Yeah, so is 0.14.99.3
#1409 [14:27] * TheRocketBeast [TheRocketBeast@notlogged] has joined #minecrafthelp
#1410 [14:27] <Armin11> It goes through all of the downloads but once it's about to finish it says to delete and reinstall minecraft because of corruption
#1411 [14:27] <Zhoom> I have a question, why the minimum letter name is 3, since I saw people with 1 or 2 letter names?
#1412 [14:27] <mattym> Startrek852, PE is still in beta all together, the 0.15 versions are "even more" beta
#1413 [14:27] <CubeTheThird> Armin11, is this in the launcher, after pressing play, or do you even get that far?
#1414 [14:27] * leviSilvestre [leviSilvestre@notlogged] has joined #minecrafthelp
#1415 [14:27] <mattym> Startrek852, Generally less stable and have features that are currently being worked on but may not be finished
#1416 [14:28] <sellerj02> true, i still cant find anything
#1417 [14:28] <mattym> Zhoom, If you saw people with shorter names, they are either older accounts, or they are using a "nickname" in a server
#1418 [14:28] <sellerj02> looking through my brother's paypal just incase, i know i migrated the account and i swear it broke from then
#1419 [14:28] * CrystalMare is now known as Crystal|AFK
#1420 [14:29] <Armin11> I clicked the download button on the website then it's pops up the small screens but I don't get into the game yet because it crashes but I have a brand new computer
#1421 [14:29] <sellerj02> its deffo a valid account as the client even says i migrated and i have to use my email instead
#1422 [14:29] * patrik123 [patrik123@notlogged] has joined #minecrafthelp
#1423 [14:29] * patrik123 [patrik123@notlogged] has quit. (Client Quit)
#1424 [14:29] * Zhoom [Zhoom@notlogged] has quit. (Client Quit)
#1425 [14:29] <mattym> Armin11, What antivirus and firewall software do you have installed?
#1426 [14:31] * raique [raique@notlogged] has quit. (Ping timeout: 195 seconds)
#1427 [14:31] <TheRocketBeast> hi ther still having no open GL context found issues, have updated to lates driver, had to use Dell supported updates as intel not compatible. Sometime mincraft does recocognise im on window 10 and thinks its windows 8.1, dont know if this is relevant just something i noticed. have followed pixel form recomends so using old java does work with new version either. Here is the report http://paste.ubuntu.com/17270449/
#1428 [14:32] <sellerj02> if i could at least know which email it was i could easily figure it out
#1429 [14:32] <mattym> TheRocketBeast, Can you get me a paste link with the actual crash you get?
#1430 [14:32] * leviSilvestre [leviSilvestre@notlogged] has quit. (Ping timeout: 195 seconds)
#1431 [14:32] * Armin11 [Armin11@notlogged] has quit. (Ping timeout: 195 seconds)
#1432 [14:32] <sellerj02> but its that silly way of it wont even tell me if the email is valid, just "if it exists, youll get an email"
#1433 [14:33] <mattym> sellerj02, Thats the only way to confirm it
#1434 [14:33] <sellerj02> doesnt help if someone has actually stolen my account and changed it so idk what to do
#1435 [14:34] <TheRocketBeast> http://paste.ubuntu.com/17270809/ here you go thx
#1436 [14:34] * jhjb [jhjb@notlogged] has joined #minecrafthelp
#1437 [14:34] <mattym> sellerj02, Really the only way is tracking down the Transaction-ID
#1438 [14:34] * jhjb [jhjb@notlogged] has quit. (Client Quit)
#1439 [14:35] <sellerj02> is support allowed to tell me the method of payment? whether it was paypal or a bank?
#1440 [14:35] <mattym> TheRocketBeast, And you said the direct drivers from Intel wont work for you or give you something like "not validated for your computer"
#1441 [14:35] <sellerj02> maybe even when the account was purchased?
#1442 [14:35] <mattym> sellerj02, No
#1443 [14:36] <mattym> sellerj02, Would you want someone that knows your ingame username to be able to contact support and get all of your info?
#1444 [14:36] <TheRocketBeast> hi there yes i had to update using dell software support site they have there own version of intel drivers
#1445 [14:36] <sellerj02> of course not, i just dont know what to do as i dont have anything to go with
#1446 [14:36] <mattym> TheRocketBeast, And you used the latest one they had?
#1447 [14:37] <sellerj02> and its far from all info, i just need pointers as i cant help and dont want to have to buy the game again, especially if ive just screwed up
#1448 [14:37] <Startrek852> I don't understand what 0.14.99.3 is because it's shown when I join Google Play beta testing, but it's not listed under Pocket Edition development versions on the Minecraft gamepedia, only 0.15.0 build 1 to 3 are listed. So thats
#1449 [14:37] <TheRocketBeast> yes its dated 03/03/2016
#1450 [14:37] <Startrek852> why I want to know the difference
#1451 [14:37] <mattym> sellerj02, If you used paypal, was it to direct money from your bank funds?
#1452 [14:37] * joaobbb [joaobbb@notlogged] has joined #minecrafthelp
#1453 [14:38] * joaobbb [joaobbb@notlogged] has quit. (Client Quit)
#1454 [14:38] <sellerj02> probably but i really dont know, its been years
#1455 [14:38] <tyteen4a03> ?? account/reset-password
#1456 [14:38] <Absol> account/reset-password: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1457 [14:38] <mattym> Startrek852, I dont think a version 0.14.99.3 actually exists, current released beta should be 0.14.3
#1458 [14:38] <Absol> account/reset-password: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1459 [14:38] <tyteen4a03> mattym: it does for Android
#1460 [14:39] <Startrek852> I have a screenshot, want to see it?
#1461 [14:39] <mattym> tyteen4a03, Is it just a android version of the current?
#1462 [14:39] <tyteen4a03> mattym: I don't know about iOS but it exists for Android
#1463 [14:39] <tyteen4a03> sellerj02: have you tried the above link to check all email accounts you own?
#1464 [14:39] * enzo [enzo@notlogged] has joined #minecrafthelp
#1465 [14:39] <tyteen4a03> sellerj02: the one that receives a Forget Password email would be the account to use
#1466 [14:39] * ItsMysticMC [ItsMysticMC@notlogged] has joined #minecrafthelp
#1467 [14:39] * Unbarringrain77 [Unbarringrain77@notlogged] has joined #minecrafthelp
#1468 [14:40] <sellerj02> for the forgotton password business?
#1469 [14:40] * pappmilan [pappmilan@notlogged] has joined #minecrafthelp
#1470 [14:40] <tyteen4a03> sellerj02: yes; I am guessing you want to know the email to your Mojang Account
#1471 [14:40] <tyteen4a03> sellerj02: yes; I am guessing you want to know the email to your Mojang Account
#1472 [14:40] * pappmilan [pappmilan@notlogged] has left #minecrafthelp
#1473 [14:40] <sellerj02> and ive tried all my emails and none of them appear to receive anything
#1474 [14:40] <tyteen4a03> (I didn't read everything)
#1475 [14:40] * cmm [cmm@notlogged] has joined #minecrafthelp
#1476 [14:40] <sellerj02> yeah if i knew the email address i could log in or know if it wasnt mine
#1477 [14:40] <tyteen4a03> sellerj02: then your only option is to email Mojang anyway without the transaction ID; they will provide further instructions
#1478 [14:41] <sellerj02> ill try again but the support person insisted on a trans id >_<
#1479 [14:41] * csaba [csaba@notlogged] has joined #minecrafthelp
#1480 [14:41] * csaba [csaba@notlogged] has quit. (Client Quit)
#1481 [14:41] * csabika25 [csabika25@notlogged] has joined #minecrafthelp
#1482 [14:41] <Unbarringrain77> how do i update my drivers to play minecraft http://paste.ubuntu.com/17270833/
#1483 [14:42] * viao [viao@notlogged] has joined #minecrafthelp
#1484 [14:42] <viao> i am having issues with migrating my account
#1485 [14:42] <mattym> Startrek852, If that version is a android specific one its probably not gonna show up on the wiki. Not sure what it is, it may be an older version they left in the Adroid Beta group by accident or something
#1486 [14:43] <ItsMysticMC> viao, we cant help you with migration issues
#1487 [14:43] <Startrek852> Here's a screenshot showing version 0.14.99.3: http://postimg.org/image/ojt2ruax7/
#1488 [14:43] <viao> ive had minecraft since 2011.... i cant log into my mojang account to play minecraft for the first time in months.
#1489 [14:43] <tyteen4a03> sellerj02: are you looking at the classic site?
#1490 [14:43] <tyteen4a03> ItsMysticMC: why not?
#1491 [14:43] <tyteen4a03> viao: what is the issue?
#1492 [14:43] <ItsMysticMC> it says it in the rules
#1493 [14:43] <tyteen4a03> ItsMysticMC: I'd prefer to hear about the issue first
#1494 [14:43] <viao> ive already migrated my account... i can't recover my password or log into my mojang account to access minecraft
#1495 [14:43] <tyteen4a03> sellerj02: are you using the Classic Site on PayPal?
#1496 [14:43] * AdamNP [AdamNP@notlogged] has joined #minecrafthelp
#1497 [14:43] <ItsMysticMC> oh
#1498 [14:43] <AdamNP> hello?
#1499 [14:44] <tyteen4a03> viao: what happens when you try? Also, Minecraft username please?
#1500 [14:44] <viao> viao
#1501 [14:44] <AdamNP> CubeTheThird hi m8
#1502 [14:44] <viao> i cant get my password...
#1503 [14:44] <Unbarringrain77> how do i update my drivers to play minecraft? http://paste.ubuntu.com/17270833/
#1504 [14:44] <viao> ive tried to recover it via email
#1505 [14:44] <viao> no emails go through.
#1506 [14:44] <tyteen4a03> viao: the user "viao" does not seem to exist
#1507 [14:44] <sellerj02> yeah i used the classic one as the original doesnt go back that far
#1508 [14:44] <Startrek852> And the changelog says "0.15 Beta!"
#1509 [14:44] <mattym> Startrek852, If I had to guess its there for people that are opted into the testing to revert back to 0.14 without having to leave the beta group
#1510 [14:44] <viao> wtf...
#1511 [14:44] * Yostin [Yostin@notlogged] has joined #minecrafthelp
#1512 [14:45] <cmm> http://paste.ubuntu.com/17270833/
#1513 [14:45] <viao> can i create a new mojang account?
#1514 [14:45] <viao> then link my trans id to that mojang?
#1515 [14:45] <tyteen4a03> sellerj02: if the history doesn't come up, I'm afraid there isn't much we (or Mojang Support) can do except if you dig around your bank statements
#1516 [14:45] <cmm> Minecraft won't work with windows 10?
#1517 [14:45] <mattym> cmm, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1518 [14:45] <tyteen4a03> viao: did you buy Minecraft on the old Minecraft.net account?
#1519 [14:45] <AdamNP> Can someone plz help in this? I've installed about 6 minecraft launchers and minecraft doesn't work
#1520 [14:45] <viao> yes
#1521 [14:46] <viao> in 2011
#1522 [14:46] <tyteen4a03> viao: and are you sure the username "viao" is indeed your username?
#1523 [14:46] <mattym> Startrek852, Or its just a number they are using internally
#1524 [14:46] <viao> yeah, used it since 2011
#1525 [14:46] * enzo [enzo@notlogged] has quit. (Quit: Web client closed)
#1526 [14:46] <mattym> Startrek852, Regardless, i just updated mine, it says the same thing on the play store, but ingame its the 0.15 beta
#1527 [14:46] <AdamNP> ummm...r u guys here?
#1528 [14:46] <tyteen4a03> viao: did you change the name?
#1529 [14:46] * csabika25 [csabika25@notlogged] has quit. (Ping timeout: 195 seconds)
#1530 [14:46] <viao> i migrated it to an email
#1531 [14:46] <viao> like i was asked,
#1532 [14:47] <viao> but i cant log into my email either
#1533 [14:47] <mattym> AdamNP, What happens when you try to start it?
#1534 [14:47] <viao> mojang**
#1535 [14:47] <tyteen4a03> ??> viao account/reset-password
#1536 [14:47] <Absol> viao: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1537 [14:47] <Absol> viao: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1538 [14:47] * juanpablo [juanpablo@notlogged] has joined #minecrafthelp
#1539 [14:47] <viao> already tried...
#1540 [14:47] <AdamNP> The luancher always crashes
#1541 [14:47] <viao> haven't recieved an email on the email i migrated to mojang with
#1542 [14:47] <AdamNP> launcher sorry
#1543 [14:47] <tyteen4a03> viao: try all your emails there; the one that receives a Forget Password email will be the one to use
#1544 [14:47] <viao> i have the migration email/confirmation
#1545 [14:47] * ItsMysticMC [ItsMysticMC@notlogged] has quit. (Quit: Web client closed)
#1546 [14:47] <tyteen4a03> viao: sounds like the Mojang Account you were using was not the correct account
#1547 [14:47] <viao> i've already done that as well
#1548 [14:47] <viao> i've tried all my emails haha
#1549 [14:47] <Startrek852> mattym: That doesn't make sense because the Google Play changelog says "0.15.0 beta!"
#1550 [14:48] <AdamNP> it loads...loads and loads....untill it finishes and BOOM...there is a crash report
#1551 [14:48] <tyteen4a03> viao: the profile was renamed to "nightmare3832" on the 15th of March, 2016
#1552 [14:48] <AdamNP> mattym of course u remember me son't u?
#1553 [14:48] * cmm [cmm@notlogged] has quit. (Quit: Web client closed)
#1554 [14:48] <tyteen4a03> viao: is this you?
#1555 [14:48] <mattym> Startrek852, Because thats the version number its going to be when releases, the 0.14.99.3 is just an internal number
#1556 [14:48] <AdamNP> don't
#1557 [14:48] <mattym> AdamNP, No
#1558 [14:48] <viao> thats definitely not me
#1559 [14:48] <viao> lmfao
#1560 [14:48] <sellerj02> it says on the website that there are security questions, i would've done them so cant i use them for verification?
#1561 [14:48] <viao> wtf
#1562 [14:48] <mattym> ??> AdamNP launcher/crash-log
#1563 [14:48] <Absol> AdamNP: We need to see your crash log, which appears after a crash.
#1564 [14:48] <Absol> AdamNP: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1565 [14:48] <tyteen4a03> viao: then your account has been hacked, and that would explain why
#1566 [14:49] <tyteen4a03> ??> viao account/hacked
#1567 [14:49] <Absol> viao: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#1568 [14:49] <Absol> viao: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1569 [14:49] <viao> interesting....
#1570 [14:49] <AdamNP> what do u mean?
#1571 [14:49] <viao> what do i do now?
#1572 [14:49] <tyteen4a03> viao: follow the instructions given to you by Absol
#1573 [14:49] <viao> the email was changed from my registered email then
#1574 [14:49] <AdamNP> launcher/crash-log? what does that mean?
#1575 [14:49] * Yostin [Yostin@notlogged] has quit. (Client Quit)
#1576 [14:49] <tyteen4a03> AdamNP: read the message below
#1577 [14:49] <viao> what instruction?
#1578 [14:49] * Unbarringrain77 [Unbarringrain77@notlogged] has quit. (Ping timeout: 195 seconds)
#1579 [14:49] <AdamNP> what message?
#1580 [14:49] <TheRocketBeast> hi there, any joy with my issue just dont know what to try next :)
#1581 [14:50] <tyteen4a03> viao: here: http://help.mojang.com/customer/portal/articles/361483
#1582 [14:50] <viao> thank you sir :)
#1583 [14:50] * Startrek852 [Startrek852@notlogged] has quit. (Remote host closed the connection)
#1584 [14:50] <AdamNP> tyteen4a03 what message?
#1585 [14:50] <mattym> TheRocketBeast, Try the dell driver install again maybe
#1586 [14:50] * Hiddenshadow1234 [Hiddenshadow1234@notlogged] has joined #minecrafthelp
#1587 [14:50] <mattym> TheRocketBeast, Make sure you restart your computer as soon as it says its done.
#1588 [14:50] <AdamNP> Will someone help me?
#1589 [14:51] <sellerj02> (bump) what about the security questions? says on the website they're on my account, cant i use those?
#1590 [14:51] <Hiddenshadow1234> i keep getting this error please help Error: Could not find or load main class net.minecraft.client.main.Main Java HotSpot(TM) 64-Bit Server VM warning: Using incremental CMS is deprecated and will likely be removed in a future release
#1591 [14:51] <tyteen4a03> ??> AdamNP irc/multitasking/!
#1592 [14:51] <Absol> AdamNP: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#1593 [14:51] <Absol> AdamNP: Don't respond to messages directed at other people. It is incredibly irritating; if you do it you will be reprimanded, then kicked.
#1594 [14:51] <tyteen4a03> Hiddenshadow1234: are you using the official launcher?
#1595 [14:51] <tyteen4a03> ??> AdamNP launcher/crash-lo
#1596 [14:51] <tyteen4a03> ??> AdamNP launcher/crash-log
#1597 [14:51] <AdamNP> what does that mean?!?
#1598 [14:51] <TheRocketBeast> dont that says i have most uptodate driver, it baffling becuase it all worked last night...
#1599 [14:51] <Hiddenshadow1234> yes i am
#1600 [14:51] <Absol> AdamNP: We need to see your crash log, which appears after a crash.
#1601 [14:51] <Absol> AdamNP: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1602 [14:51] <juanpablo> @ i need help i cant play minecraft because i have lack of upgrad graphic drivers or something like that
#1603 [14:51] <Hiddenshadow1234> i re installed java and everything
#1604 [14:52] <AdamNP> Absol what u say didn't work from about a week ago
#1605 [14:52] <tyteen4a03> Hiddenshadow1234: go to Edit Profile, and uncheck everything under JVM Settings
#1606 [14:52] <mattym> ??> Hiddenshadow1234 launcher/log
#1607 [14:52] <Absol> Hiddenshadow1234: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1608 [14:52] <Absol> Hiddenshadow1234: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1609 [14:52] * Unsp0ken [Unsp0ken@notlogged] has joined #minecrafthelp
#1610 [14:52] <mattym> Hiddenshadow1234, try what tyteen4a03 said first
#1611 [14:52] <tyteen4a03> Hiddenshadow1234: ^ that as well
#1612 [14:52] <juanpablo> ------------------ System Information ------------------ Time of this report: 6/12/2016, 21:41:22 Machine name: PABLO-PC Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850) Language: Spanish (Regional Setting: Spanish) System Manufacturer: Dell Inc. System Model: Latitude E6400 BIOS: Ph
#1613 [14:52] <tyteen4a03> ??> juanpablo paste
#1614 [14:52] <Absol> juanpablo: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1615 [14:52] * joan [joan@notlogged] has joined #minecrafthelp
#1616 [14:52] <tyteen4a03> juanpablo: give us your dxdiag log on Ubuntu Paste
#1617 [14:52] <Hiddenshadow1234> ok
#1618 [14:52] <TheRocketBeast> going to call it a night as ive been trying different stuff for last 5 hours thanjs for help though
#1619 [14:53] <AdamNP> well brb
#1620 [14:53] * Unsp0ken [Unsp0ken@notlogged] has quit. (Client Quit)
#1621 [14:53] <AdamNP> i gtg try to copy
#1622 [14:53] <juanpablo> ------------------ System Information ------------------ Time of this report: 6/12/2016, 21:41:22 Machine name: PABLO-PC Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850) Language: Spanish (Regional Setting: Spanish) System Manufacturer: Dell Inc. System Model: Latitude E6400 BIOS: Ph
#1623 [14:53] * TheRocketBeast [TheRocketBeast@notlogged] has quit. (Quit: Web client closed)
#1624 [14:53] * joan [joan@notlogged] has quit. (Client Quit)
#1625 [14:53] <tyteen4a03> ??< win/dxdiag
#1626 [14:53] <tyteen4a03> ??> juanpablo win/dxdiag
#1627 [14:53] <Absol> juanpablo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1628 [14:54] <Hiddenshadow1234> that has already been done tyteen4a03 i even deleted the .minecraft folder nothing
#1629 [14:54] <tyteen4a03> Hiddenshadow1234: Minecraft username please?
#1630 [14:54] <juanpablo> http://paste.ubuntu.com/17271159/
#1631 [14:54] <Hiddenshadow1234> Hiddenshadow1234
#1632 [14:54] <tyteen4a03> juanpablo: that is not the full report
#1633 [14:54] <tyteen4a03> ??> juanpablo win/edit
#1634 [14:54] <Absol> juanpablo: As in all programs, CTRL+A is Select All. CTRL+C is Copy, CTRL+V is Paste.
#1635 [14:55] <tyteen4a03> juanpablo: press Ctrl+A to select all
#1636 [14:55] <mattym> Hiddenshadow1234, Can you get the launcher log according to the info from Absol
#1637 [14:55] <juanpablo> ------------------ System Information ------------------ Time of this report: 6/12/2016, 21:41:22 Machine name: PABLO-PC Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850) Language: Spanish (Regional Setting: Spanish) System Manufacturer: Dell Inc. System Model: Latitude E6400 BIOS: Ph
#1638 [14:55] <Hiddenshadow1234> ok
#1639 [14:55] <Hiddenshadow1234> [15:55:05 INFO]: Minecraft Launcher 1.6.61 (through bootstrap 100) started on windows... [15:55:05 INFO]: Current time is Jun 12, 2016 3:55:05 PM [15:55:05 INFO]: System.getProperty('os.name') == 'Windows 8.1' [15:55:05 INFO]: System.getProperty('os.version') == '6.3' [15:55:05 INFO]: System.getProperty('os.arch') == 'amd64' [15:55:05 INFO]: System.getProperty('java.version') == '1.8.0_25' [15:55:05 INFO]: System.getProperty('java.vendor') ==
#1640 [14:56] <mattym> Hiddenshadow1234, All the instructions please
#1641 [14:56] <AdamNP> ok , so how to copy and paste this crash report?
#1642 [14:56] <Hiddenshadow1234> what instructions
#1643 [14:56] <mattym> ??> Hiddenshadow1234 launcher/log
#1644 [14:56] <Absol> Hiddenshadow1234: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1645 [14:56] <Absol> Hiddenshadow1234: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1646 [14:56] <Hiddenshadow1234> i already put it in the chat
#1647 [14:56] <mattym> Hiddenshadow1234, No
#1648 [14:56] <mattym> Hiddenshadow1234, Its too long for the chat
#1649 [14:56] <juanpablo> ------------------ System Information ------------------ Time of this report: 6/12/2016, 21:41:22 Machine name: PABLO-PC Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850) Language: Spanish (Regional Setting: Spanish) System Manufacturer: Dell Inc. System Model: Latitude E6400 BIOS: Ph
#1650 [14:56] <mattym> Hiddenshadow1234, You need to read and do all the instructions
#1651 [14:56] * cyphase [cyphase@notlogged] has quit. (Ping timeout: 198 seconds)
#1652 [14:57] <AdamNP> yeah yeah....ignore me again
#1653 [14:57] <Hiddenshadow1234> http://paste.ubuntu.com/17271607/
#1654 [14:57] <mattym> AdamNP, Instructions were given to you twice
#1655 [14:57] <juanpablo> to me ???
#1656 [14:57] <AdamNP> it still doesnt work
#1657 [14:57] * Startrek852 [Startrek852@notlogged] has joined #minecrafthelp
#1658 [14:58] <mattym> Hiddenshadow1234, Thats all that shows up?
#1659 [14:58] <Hiddenshadow1234> YEAH
#1660 [14:58] <Startrek852> Hello, did I miss anything?
#1661 [14:58] <AdamNP> thx for NO HELP!!!
#1662 [14:58] <mattym> Startrek852, No, dont think so
#1663 [14:58] * AdamNP [AdamNP@notlogged] has quit. (Quit: Web client closed)
#1664 [14:58] <Startrek852> OK.
#1665 [14:58] <Hiddenshadow1234> WHEN I LAUCH IT THIS HAPPENS
#1666 [14:58] <tyteen4a03> ??> Hiddenshadow1234 scold/shout
#1667 [14:58] <Absol> Hiddenshadow1234: There is no need to yell. The acoustics in here are wonderful.
#1668 [14:58] <tyteen4a03> ??> Hiddenshadow1234 paste
#1669 [14:58] <Absol> Hiddenshadow1234: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1670 [14:59] <tyteen4a03> Hiddenshadow1234: we need the launcher log on Ubuntu Paste
#1671 [14:59] * viao [viao@notlogged] has quit. (Ping timeout: 195 seconds)
#1672 [14:59] <juanpablo> can anyone help m e
#1673 [14:59] <Hiddenshadow1234> http://paste.ubuntu.com/17271664/
#1674 [14:59] <tyteen4a03> ??> Hiddenshadow1234 win/dxdiag
#1675 [14:59] <Absol> Hiddenshadow1234: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1676 [14:59] <juanpablo> hello
#1677 [15:00] <mattym> Startrek852, Did you see what i said last?
#1678 [15:00] <Startrek852> I don't know, what was it?
#1679 [15:00] <juanpablo> ok so no one is going to help me
#1680 [15:00] <juanpablo> http://paste.ubuntu.com/17271159/
#1681 [15:01] <mattym> Startrek852, Basically, its just a number, they are using one number internally, but 0.15.# externally
#1682 [15:01] <Startrek852> juanpablo: BE PATIENT
#1683 [15:01] <mattym> Startrek852, There isnt a difference between the two
#1684 [15:01] <sellerj02> i THINK i have the email
#1685 [15:01] <juanpablo> kk
#1686 [15:01] <sellerj02> im just not receiving the rest emails with it
#1687 [15:01] <sellerj02> and it wont let me use the change feature
#1688 [15:01] <Startrek852> mattym: Thanks.
#1689 [15:01] <Startrek852> ,
#1690 [15:01] <mattym> Startrek852, An example is this
#1691 [15:02] <mattym> Startrek852, Windows 8.1 is the product name peole saw, but its internal version name is 6.3 or something
#1692 [15:02] * Saw_Murder [Saw_Murder@notlogged] has joined #minecrafthelp
#1693 [15:02] <Startrek852> :)
#1694 [15:02] <mattym> just funky numbers
#1695 [15:02] <juanpablo> can u help me now???
#1696 [15:02] <sellerj02> just keeps saying request denied
#1697 [15:02] <mattym> juanpablo, once again, not the full log
#1698 [15:03] <Saw_Murder> Whenever I want to change my skin I log in to to my profile but it still says you don't have minecraft for PC/Mac buy it here but I have minecraft
#1699 [15:03] <mattym> sellerj02, Change feature? Does that mean you are logged into the account?
#1700 [15:03] <juanpablo> http://paste.ubuntu.com/17271159/
#1701 [15:03] <mattym> Saw_Murder, Make sure you are loggin in with the correct account info
#1702 [15:03] <Saw_Murder> I am
#1703 [15:03] <mattym> juanpablo, Not even going to open the same link again, its not he full report
#1704 [15:04] <Saw_Murder> I don't know what's going on.
#1705 [15:04] <sellerj02> no, that would be amazing :') -> https://account.mojang.com/changeemail/request
#1706 [15:04] <juanpablo> do you mena this one
#1707 [15:04] <juanpablo> mean
#1708 [15:04] <juanpablo> ------------------ System Information ------------------ Time of this report: 6/12/2016, 21:41:22 Machine name: PABLO-PC Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850) Language: Spanish (Regional Setting: Spanish) System Manufacturer: Dell Inc. System Model: Latitude E6400 BIOS: Ph
#1709 [15:04] <mattym> Saw_Murder, Log into account.mojang.com/me with the account you use ingame, under the "My Games" area does it list minecraft with your ingame username?
#1710 [15:04] <tyteen4a03> juanpablo: no, you did not copy the full report
#1711 [15:04] <sellerj02> i went onto the page to migrate an account, and the email i tried appeared to be accepted and it said my account had already been migrated
#1712 [15:05] <Saw_Murder> I'll try
#1713 [15:05] <tyteen4a03> juanpablo: there are more; press Ctrl+A on the Notepad window to copy everything
#1714 [15:05] <sellerj02> but obviously i dont have the password
#1715 [15:05] <juanpablo> ok
#1716 [15:05] <juanpablo> Es posible que estos archivos estén disponibles aquí: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_HostProblem_29c1fd1767474b3ff5409e234c9b271beb7d136c_00000000_0d4da4e0 Símbolo de análisis: Nueva búsqueda de una solución: 0 Identificador de informe: 86f527e9-3094-11e6-8d92-0022fb8f60b8 Estado del informe: 0 Depósito con algoritmo hash: 51e7be2418c53b04727ff87ab77d5c05 +++ WER8 +++: Depósito con
#1717 [15:05] <Hiddenshadow1234> http://paste.ubuntu.com/17271874/
#1718 [15:05] <tyteen4a03> juanpablo: again, on Ubuntu Paste
#1719 [15:05] <tyteen4a03> ??> juanpablo paste
#1720 [15:05] <Absol> juanpablo: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1721 [15:05] <tyteen4a03> Hiddenshadow1234: that is not the full report
#1722 [15:05] <tyteen4a03> ??> Hiddenshadow1234 win/edit
#1723 [15:06] <Absol> Hiddenshadow1234: As in all programs, CTRL+A is Select All. CTRL+C is Copy, CTRL+V is Paste.
#1724 [15:06] <Hiddenshadow1234> it isnt
#1725 [15:06] <tyteen4a03> Hiddenshadow1234: press Ctrl+A to select all
#1726 [15:06] <Saw_Murder> It says Saw_Murder
#1727 [15:06] <Saw_Murder> My user name
#1728 [15:06] <juanpablo> http://paste.ubuntu.com/17271889/
#1729 [15:06] <mattym> Saw_Murder, And are you logging into the are to change your skin with that same login info?
#1730 [15:07] <Hiddenshadow1234> http://paste.ubuntu.com/17271913/
#1731 [15:07] <Saw_Murder> What's logging in to the are?
#1732 [15:07] <mattym> Saw_Murder, Sorry
#1733 [15:07] <tyteen4a03> juanpablo: no, the dxdiag report
#1734 [15:07] <Hiddenshadow1234> tyteen
#1735 [15:07] <mattym> Saw_Murder, Are you logging into the area to change your skin with the same info
#1736 [15:08] <Saw_Murder> No.....
#1737 [15:08] <tyteen4a03> ??> Hiddenshadow1234 oem/hp/product-number
#1738 [15:08] <Absol> Hiddenshadow1234: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1739 [15:08] <Saw_Murder> You said login to mojang right?
#1740 [15:08] <Absol> Hiddenshadow1234: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1741 [15:08] <tyteen4a03> Saw_Murder: minecraft.net/profile
#1742 [15:08] <Saw_Murder> Or minecraft.net
#1743 [15:08] <mattym> Saw_Murder, Yes, and on the mojang page it listed your ingame playername?
#1744 [15:08] <Hiddenshadow1234> why do you need my product number
#1745 [15:08] <Saw_Murder> Yes
#1746 [15:08] <mattym> Saw_Murder, So make sure you log into minecraft.net with the same info you did on mojang
#1747 [15:08] <Saw_Murder> Ok
#1748 [15:09] * byely [byely@notlogged] has joined #minecrafthelp
#1749 [15:09] <Saw_Murder> YOU GUYS
#1750 [15:09] * cyphase [cyphase@notlogged] has joined #minecrafthelp
#1751 [15:09] <Saw_Murder> THANKS FOR THE HELP!!!!!!!
#1752 [15:09] <Hiddenshadow1234> tyteen4a03 why do you need my product number
#1753 [15:09] <Saw_Murder> IT WORKS!!!!
#1754 [15:09] <tyteen4a03> Hiddenshadow1234: to determine the exact model of the computer
#1755 [15:09] * AtomicChip2 [AtomicChip2@notlogged] has joined #minecrafthelp
#1756 [15:09] <juanpablo> http://paste.ubuntu.com/17271994/
#1757 [15:10] <Saw_Murder> Thank you, Mattym.
#1758 [15:10] <tyteen4a03> juanpablo: your GPU is not supported on Windows 10; either downgrade to Windows 7/8.1, or get a new computer
#1759 [15:10] <tyteen4a03> ??> juanpablo win/downgrade
#1760 [15:10] <Saw_Murder> Going to change my skin now!
#1761 [15:10] <Absol> juanpablo: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1762 [15:10] <juanpablo> ok thank you
#1763 [15:11] <byely> meu mundo
#1764 [15:12] <mattym> ??> byely lang/pt
#1765 [15:12] <Absol> byely: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1766 [15:12] * byely [byely@notlogged] has quit. (Client Quit)
#1767 [15:13] <Hiddenshadow1234> tyteen i cant find it but its an hp elitebook revolver 81
#1768 [15:13] <tyteen4a03> Hiddenshadow1234: did you follow the instructions given?
#1769 [15:13] <Hiddenshadow1234> yes\
#1770 [15:14] <Hiddenshadow1234> tyteen isnt there an easier way
#1771 [15:14] <tyteen4a03> Hiddenshadow1234: not really, since it's an HP
#1772 [15:14] <Hiddenshadow1234> uhh so what should i do
#1773 [15:14] <mattym> Hiddenshadow1234, Pressing FN and ESC together didnt bring up the window?
#1774 [15:15] <tyteen4a03> mattym: that's because he upgraded to 8.1
#1775 [15:16] <tyteen4a03> that model apparently ships with 7, but 10 is also supported
#1776 [15:16] <mattym> I updated from 7 to 10 and it still works on the HP i have...
#1777 [15:16] <tyteen4a03> mattym: you don't know if it was a fresh install
#1778 [15:16] <mattym> true enough
#1779 [15:17] <tyteen4a03> Hiddenshadow1234: give this driver a try: https://downloadcenter.intel.com/downloads/eula/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?httpDown=https%3A%2F%2Fdownloadmirror.intel.com%2F25977%2Feng%2Fwin64_153343.4425.exe
#1780 [15:17] * juanpablo [juanpablo@notlogged] has quit. (Ping timeout: 195 seconds)
#1781 [15:18] * patrik123 [patrik123@notlogged] has joined #minecrafthelp
#1782 [15:18] * patrik123 [patrik123@notlogged] has quit. (Client Quit)
#1783 [15:18] * cyphase [cyphase@notlogged] has quit. (Ping timeout: 198 seconds)
#1784 [15:21] <Hiddenshadow1234> i dont have a fn key
#1785 [15:21] * CakeKing17 [CakeKing17@notlogged] has joined #minecrafthelp
#1786 [15:22] <Hiddenshadow1234> tyteen
#1787 [15:22] <tyteen4a03> Hiddenshadow1234: give this driver a try: https://downloadcenter.intel.com/downloads/eula/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?httpDown=https%3A%2F%2Fdownloadmirror.intel.com%2F25977%2Feng%2Fwin64_153343.4425.exe
#1788 [15:22] * dodogames [dodogames@notlogged] has joined #minecrafthelp
#1789 [15:23] <Hiddenshadow1234> ok
#1790 [15:23] <dodogames> alo eu sou brasileiro
#1791 [15:23] * dodogames [dodogames@notlogged] has quit. (Client Quit)
#1792 [15:26] * sellerj02 [sellerj02@notlogged] has quit. (Ping timeout: 195 seconds)
#1793 [15:27] <Hiddenshadow1234> tyteen the thing doesnt work
#1794 [15:27] <tyteen4a03> Hiddenshadow1234: what happens when you try to install it
#1795 [15:27] <Hiddenshadow1234> nothing
#1796 [15:27] <Hiddenshadow1234> literally nothing
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#1801 [15:33] <furree> Multiplayer servers are crashing and when playing on singleplayer the whole game crashes with the new 1.10 version. It sends you back to the luanchlog and says that there is a bug problem along with a java(TM) Platform SE binary program stopped.
#1802 [15:34] <mattym> furree, From the games Title Menu select Options, then Video Settings, make sure Use VBO's are set to Off.
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#1806 [15:37] <Shaffizzle> hi, i was just wondering if someone could help me with my account migration
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#1815 [15:46] <AtomicChip2> I switched to windows 10 about 1-2 months ago, and yesterday when I tried to start up Minecraft, something popped up, and I was sent back to the launcher. It said I needed some sort of graphics driver update. So, I folllowed the instructions very carefully and installed the driver update. But, when I tried to startup Minecraft it gave me the same graphics driver update link, even thought I had already got the latest graphics driv
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#1817 [15:47] <mattym> AtomicChip2, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1818 [15:47] <AtomicChip2> Ok. http://paste.ubuntu.com/17271976/
#1819 [15:48] <mattym> AtomicChip2, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1820 [15:49] <AtomicChip2> Thanks, one more question, how do I go about downgrading?
#1821 [15:49] <mattym> AtomicChip2, You update to Win 10 more than 30 days ago?
#1822 [15:49] <mattym> updated*
#1823 [15:49] <AtomicChip2> yes
#1824 [15:50] <mattym> AtomicChip2, Then you would need to completely reinstall the last version of Windows you had
#1825 [15:50] <AtomicChip2> Ok, Thank you mattym, you have been very helpful!
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#1829 [15:52] <dhlink> Hello I would like some help with minecraft crasheing when it starts up.
#1830 [15:52] <dhlink> *crashing
#1831 [15:53] <mattym> ??> dhlink launcher/crash-log
#1832 [15:53] <Absol> dhlink: We need to see your crash log, which appears after a crash.
#1833 [15:53] <Absol> dhlink: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1834 [15:53] <dhlink> http://paste.ubuntu.com/17273118/
#1835 [15:53] <dhlink> One step ahead of you :).
#1836 [15:54] <mattym> dhlink, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1837 [15:54] <mattym> dhlink, When did you do the update to Windows 10?
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#1840 [15:55] <dhlink> Maybe 4 months ago
#1841 [15:55] <dhlink> So I am not able to downgrade
#1842 [15:55] <mattym> dhlink, Not through Windows itself, you would need to do a full reinstall of Windows 8.1 or older
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#1844 [15:56] <dhlink> I am not sure my pc supports a factory restore and I do not have a copy of windows 8 at the moment, so would it be possible to play older versions of minecraft?
#1845 [15:57] <mattym> dhlink, No, without proper driver support you wont be able to run it at all
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#1848 [15:57] <mattym> dhlink, You can make an install disk or usb from the Microsoft site, as long as you input your product key
#1849 [15:57] <mattym> dhlink, And that should be on your computer somewhere.
#1850 [15:58] <dhlink> Ok, well thanks for your help.
#1851 [15:58] <dhlink> Have a great day.
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#1860 [16:06] <Laurits> hello, i have problem with logging into minecraft.net
#1861 [16:06] <Laurits> i can log into mojang but not minecraft.net
#1862 [16:07] <Laurits> and i have migrated my account
#1863 [16:07] <mattym> Laurits, Are you using the same login info on both?
#1864 [16:07] <Laurits> yes
#1865 [16:09] <Laurits> tho i can log into minecraft launcher
#1866 [16:09] * MrWrecker [MrWrecker@notlogged] has joined #minecrafthelp
#1867 [16:10] <MrWrecker> I have Windows 10 and Minecraft does not launch for me.
#1868 [16:11] <mattym> Laurits, Make sure you are using the exact same login info on the site
#1869 [16:11] <mattym> MrWrecker, What happens when you try
#1870 [16:11] <MrWrecker> it does not launch
#1871 [16:12] <MrWrecker> -- System Details -- Details: Minecraft Version: 1.7.9 Operating System: Windows 7 (amd64) version 6.1 Java Version: 1.7.0_80, Oracle Corporation Java VM Version: Java HotSpot(TM) 64-Bit Server VM (mixed mode), Oracle Corporation Memory: 55330328 bytes (52 MB) / 126353408 bytes (120 MB) up to 1060372480 bytes (1011 MB) JVM Flags: 6 total; -XX:HeapDumpPath=MojangTricksIntelDriversForPerformance_javaw.exe_minecraf
#1872 [16:12] <MrWrecker> This is the message I get
#1873 [16:12] <Laurits> i am sure its same password and email
#1874 [16:12] <Laurits> mattym
#1875 [16:12] <mattym> ??> MrWrecker launcher/crash-log
#1876 [16:12] <Absol> MrWrecker: We need to see your crash log, which appears after a crash.
#1877 [16:12] <Absol> MrWrecker: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1878 [16:12] <mattym> Laurits, Try logging into the page with a different web browser
#1879 [16:12] <Laurits> okay
#1880 [16:13] <MrWrecker> http://paste.ubuntu.com/17273759/
#1881 [16:13] <mattym> ??> MrWrecker win/dxdiag
#1882 [16:13] <Absol> MrWrecker: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1883 [16:15] <MrWrecker> http://paste.ubuntu.com/17273798/
#1884 [16:15] <mattym> MrWrecker, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1885 [16:16] <MrWrecker> what new graphics hardware do i need
#1886 [16:16] <MrWrecker> and how much would you think it would cost?
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#1888 [16:17] <mattym> MrWrecker, For your computer, its best you downgrade Windows
#1889 [16:17] <MrWrecker> ok
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#1896 [16:30] <Yababa> hi. what is the minecraft support email address?
#1897 [16:30] <mattym> ??> Yababa mojang/email
#1898 [16:30] <Absol> Yababa: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1899 [16:30] <Absol> Yababa: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1900 [16:31] <Yababa> thank you
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#1902 [16:43] <TheMythicalGames> Hello?
#1903 [16:44] * dsasd [dsasd@notlogged] has joined #minecrafthelp
#1904 [16:44] <TheMythicalGames> whenever i launch my minecraft and join a server i crash.
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#1911 [16:55] <flint_> Hello, I am having trouble logging in to my account. My previous attempts are all being denied, even though I am entering my email/password correctly (to my knowledge). Also, when I attempt to reset my password, I do not receive the email.
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#1917 [16:59] <efwef> Cannot access account
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#1920 [16:59] * Hiddenshadow1234 [Hiddenshadow1234@notlogged] has joined #minecrafthelp
#1921 [16:59] <efwef> Do you guys know how to get in contact with mojang? I have no clue where my account went
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#1924 [17:00] <CubeTheThird> ??> efwef mojang/email
#1925 [17:00] <Absol> efwef: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1926 [17:00] <Absol> efwef: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1934 [17:25] <HD_Pickleles> Invalid credentials in minecraft launcher when account credentials are correct
#1935 [17:25] <HD_Pickleles> It has been happening for almost a week now
#1936 [17:26] * cranky_pro [cranky_pro@notlogged] has joined #minecrafthelp
#1937 [17:26] <CubeTheThird> HD_Pickleles, I assume you've tried resetting your password?
#1938 [17:26] <HD_Pickleles> I have multiple times and I know for a fact that it is correct
#1939 [17:26] <cranky_pro> Having trouble with Pixel Acceleration/Device Driver updates
#1940 [17:26] <CubeTheThird> HD_Pickleles, you'll have to contact Mojang about this
#1941 [17:26] <CubeTheThird> ??> HD_Pickleles mojang/email
#1942 [17:26] <Absol> HD_Pickleles: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1943 [17:26] <Absol> HD_Pickleles: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1944 [17:26] <CubeTheThird> cranky_pro, do you have a dxdiag repot?
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#1946 [17:26] <cranky_pro> Sure do. http://paste.ubuntu.com/17275736/
#1947 [17:27] <CubeTheThird> cranky_pro, one moment
#1948 [17:27] <CubeTheThird> cranky_pro, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1949 [17:27] <cranky_pro> ??
#1950 [17:28] <cranky_pro> CubeTheThird, do you know if I can "unredeem" my gift card?
#1951 [17:28] <bamajoe411> anyone know how to make a color pallet for minecraft maps in paint.net?
#1952 [17:28] <CubeTheThird> cranky_pro, no you can't do that
#1953 [17:28] <CubeTheThird> cranky_pro, please keep in mind though that your account is not restricted to a single computer
#1954 [17:28] <CubeTheThird> cranky_pro, please keep in mind though that your account is not restricted to a single computer
#1955 [17:28] * mattym [mattym@notlogged] has left #minecrafthelp
#1956 [17:28] <CubeTheThird> bamajoe411, that's something I recommend you ask on the minecraft forums
#1957 [17:28] * mattym [mattym@notlogged] has joined #minecrafthelp
#1958 [17:28] <cranky_pro> CubeTheThird, I think I got it. I can try to install on another computer?
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#1960 [17:29] <CubeTheThird> cranky_pro, ya absolutely
#1961 [17:29] <bamajoe411> i guess ill sign up for the forum...
#1962 [17:29] <cranky_pro> CubeTheThird thanks. I was getting nowhere with my install. "Install Failed" with no fault logs... :-<
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#1973 [17:49] <Blake> Hi, I can't find my email address.
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#1979 [17:57] <kittynom> updated to windows 10 and minecraft won't work. saying i need to update video driver. followed directions but still doesn't work
#1980 [17:57] <mattym> kittynom, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1981 [17:57] <kittynom> windows dxdiag report http://paste.ubuntu.com/17276475/
#1982 [17:57] <mattym> kittynom, Did you try using the latest installer from minecraft.net/download
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#1984 [17:58] <kittynom> yes and then it says it can't start runtime environment
#1985 [17:58] <mattym> kittynom, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
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#1987 [17:58] <kittynom> bummer
#1988 [17:59] <kittynom> is it hard to downgrade?
#1989 [17:59] <mattym> kittynom, Depends, when did you update it to Windows 10?
#1990 [17:59] <Afootpluto> ??> kittynom win/downgrade
#1991 [17:59] <Absol> kittynom: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1992 [17:59] <kittynom> a week ago
#1993 [18:00] <mattym> kittynom, Then use the instructions Absol linked
#1994 [18:01] <kittynom> it says something about a minecraft window 10 version coming soon? anyone know how soon?
#1995 [18:02] <mattym> kittynom, Its already available, but is just a port of the Pocket Edition
#1996 [18:02] <kittynom> That probably won't work though since my video card is old
#1997 [18:02] <kittynom> oh
#1998 [18:02] <mattym> kittynom, It would work on your PC as is. But, is a different version so would not accept your saves or work with the same servers
#1999 [18:03] <kittynom> thats no go so I will just downgrade. Thank you!
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#2004 [18:05] <Jackie> I originally got minecraft for windows 10 for my son off of his hp notebook, is that the same version that is on Mojang website?
#2005 [18:06] <mattym> Jackie, Do you mean you got the one called/titled "Minecraft Windows 10 Edition"?
#2006 [18:06] <Jackie> yes
#2007 [18:06] <Jackie> but ...
#2008 [18:06] <Jackie> my son is trying to learn Modding
#2009 [18:06] <mattym> Jackie, That is NOT, the same as the regular (original) computer version
#2010 [18:06] <Jackie> okay
#2011 [18:06] <Jackie> so I just went on the MOjang website and bough the latest version
#2012 [18:07] <Jackie> because I was thinking that
#2013 [18:07] <urielsalis> Jackie, which is your username?
#2014 [18:07] <Jackie> but when I try to dowload
#2015 [18:07] <Jackie> Scarbrow
#2016 [18:07] <Jackie> my computer says the account is already there and doesnt download
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#2018 [18:08] <mattym> Jackie, What error/s do you get?
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#2020 [18:08] <ANT> http://paste.ubuntu.com/17277047/
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#2022 [18:08] <Jackie> it starts to dowload then my computer just gives me the optino to repair
#2023 [18:08] <mattym> Guest76846, Thats not a full dxdiag report
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#2025 [18:08] <urielsalis> Guest76846, we need the full report
#2026 [18:08] <mattym> Jackie, That means its already installed
#2027 [18:08] <Jackie> that is why Im confused
#2028 [18:09] <Jackie> because he has the windows 10 version
#2029 [18:09] <mattym> Jackie, It should have made a shortcut thats just called Minecraft unless you told it not to
#2030 [18:09] <Jackie> so when we try to do the modding it asks to figure what version we have and I cant tell
#2031 [18:09] <mattym> Jackie, Otherwise it should be in your start menus all programs list
#2032 [18:09] <Guest76846> ---- Minecraft Crash Report ---- // Shall we play a game? Time: 6/12/16 7:02 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Display.java:306)
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#2034 [18:10] <urielsalis> Jackie, for modding he should start with something like FTB, its already made for him
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#2036 [18:10] <urielsalis> and is easier to install(just run the modpack)
#2037 [18:10] <Jackie> his mincraft window 10 also just says minecraft so how do I know the difference
#2038 [18:10] <Guest76846> can someone help
#2039 [18:10] <mattym> Jackie, Regardless, if you see the repair option, it means its been installed
#2040 [18:10] <mattym> ??> Guest76846 win/dxdiag
#2041 [18:11] <Absol> Guest76846: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2042 [18:11] <Jackie> okay thank you
#2043 [18:11] <mattym> Jackie, You cant make any changed to the Windows 10 Edition so it doesnt matter
#2044 [18:11] <Guest76846> i did already
#2045 [18:12] <Jackie> we are not tryting to make changes to windows 10 version that is why I bought the one from Mojang
#2046 [18:12] <mattym> Guest76846, You didnt submit the full log
#2047 [18:13] <mattym> Jackie, Righ, so check the programs list, it should be the one just listed as Minecraft
#2048 [18:13] <Jackie> okay
#2049 [18:13] <Guest76846> http://paste.ubuntu.com/17277314/
#2050 [18:14] <mattym> Guest76846, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#2051 [18:14] <Guest76846> how do you downgrade
#2052 [18:14] * Selena [Selena@notlogged] has quit. (Ping timeout: 195 seconds)
#2053 [18:14] <mattym> Guest76846, When did you do the update to 10?
#2054 [18:14] <Guest76846> i just bought it with windows 10
#2055 [18:15] <mattym> Guest76846, To downgrade from Windows 10 back to your previous version of Windows (Only if you updated to Windows 10 within the last 30 days), see the info here http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2056 [18:15] <mattym> Guest76846, If that doesnt work, you will need to do a full reinstall.
#2057 [18:15] <Jackie> so...under programs it lists Minecraft version 1.0.3.0
#2058 [18:15] <Guest76846> i didnt update
#2059 [18:15] * Berry_Blue_Bear [Berry_Blue_Bear@notlogged] has joined #minecrafthelp
#2060 [18:15] <Guest76846> laptop came like this
#2061 [18:16] <mattym> Guest76846, No, someone sold you that laptop second hand with it already updated.
#2062 [18:16] <mattym> Guest76846, Try the instructions, or do a full reinstall of Windows 7
#2063 [18:16] <mattym> Jackie, That doesnt seem right
#2064 [18:16] <Berry_Blue_Bear> hey i need help i have a mc account i couldn't play for 2 months i came back forgot my password then i changed it it didn't work
#2065 [18:16] <Jackie> so...what is that version?
#2066 [18:16] <mattym> Jackie, From your start menu, click All Apps. then look for the one that says Minecraft, run the file in that folder
#2067 [18:17] <mattym> Berry_Blue_Bear, What error do you get?
#2068 [18:17] * dhgbh [dhgbh@notlogged] has joined #minecrafthelp
#2069 [18:17] <Berry_Blue_Bear> it says the password or email isn't right
#2070 [18:17] <Jackie> it looks like its updating??
#2071 [18:17] <Jackie> is that odd?
#2072 [18:17] <dhgbh> rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
#2073 [18:17] <mattym> Jackie, No, the first time it runs it needs to do that
#2074 [18:17] * dhgbh [dhgbh@notlogged] has quit. (Client Quit)
#2075 [18:18] <mattym> Berry_Blue_Bear, What happens if you try to log in on the website?
#2076 [18:18] <Berry_Blue_Bear> doesn't work
#2077 [18:18] <mattym> ??> Berry_Blue_Bear login/throttle
#2078 [18:18] <Jackie> it saying something about corruption
#2079 [18:18] <Absol> Berry_Blue_Bear: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2080 [18:18] <Absol> Berry_Blue_Bear: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#2081 [18:18] <Guest76846> i dont get an option for downgrading it settings
#2082 [18:18] <Jackie> it says to re install
#2083 [18:18] <Berry_Blue_Bear> I ALREADY DID THAT
#2084 [18:19] * El_Pako [El_Pako@notlogged] has joined #minecrafthelp
#2085 [18:19] <mattym> Berry_Blue_Bear, Read all the info
#2086 [18:19] <Guest76846> I went to settings then to recovery and there is no option for downgrading
#2087 [18:19] <mattym> Guest76846, then you need to manually install Windows 7
#2088 [18:19] <Jackie> will it let me re install ? if I uninstall?
#2089 [18:19] <mattym> Jackie, Yes
#2090 [18:19] <mattym> Jackie, What exactly does it say?
#2091 [18:19] <Berry_Blue_Bear> ya i did that it didn't work i wanted 12 hours
#2092 [18:19] <mattym> Jackie, In the message that pops up
#2093 [18:19] <mattym> Berry_Blue_Bear, Ingame username?
#2094 [18:20] <Berry_Blue_Bear> ya
#2095 [18:20] <El_Pako> hi
#2096 [18:20] <mattym> ??> Berry_Blue_Bear mojang/email
#2097 [18:20] <Absol> Berry_Blue_Bear: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2098 [18:20] <Absol> Berry_Blue_Bear: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2099 [18:20] <mattym> Berry_Blue_Bear, Fill out the form Absol linked
#2100 [18:20] <Berry_Blue_Bear> ok
#2101 [18:21] <Jackie> well it said a message about corruption when it tried to upload so then it said uninstall to fix the problem so it is currently doing that
#2102 [18:21] <Berry_Blue_Bear> send majoring an email
#2103 [18:21] <mattym> Jackie, What antivirus and firewall software is currently installed on the computer?
#2104 [18:21] <Berry_Blue_Bear> you want me to do that
#2105 [18:21] <Jackie> now the computer is asking would I like to allow an update of minecraft for this pc
#2106 [18:21] <mattym> Berry_Blue_Bear, Click the first link Absol posted, and fill out the form on that page
#2107 [18:22] <mattym> Jackie, Wait if it asked to allow it say yes
#2108 [18:22] <Jackie> McAffee
#2109 [18:23] * lordarceus7 [lordarceus7@notlogged] has joined #minecrafthelp
#2110 [18:23] <mattym> ??> Jackie McAfee is known to cause this issue, it prevents minecraft from updating (download its internal files) and server connection
#2111 [18:23] <mattym> ??> Jackie av/mcafee/uninstall
#2112 [18:23] <Absol> Jackie: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#2113 [18:23] <mattym> Jackie, Use the tool Absol linked to remove it
#2114 [18:23] * lordarceus7 [lordarceus7@notlogged] has quit. (Client Quit)
#2115 [18:24] <El_Pako> My game crashed all of a sudden, i tried to reopen it but it crashed and a message poped up, it says i have to download/update my "grapic dirvers", im not really sure how to do it, im kinda new to pc's and playing games on it, if anyone could help tht be awesome
#2116 [18:24] <Jackie> ok
#2117 [18:24] <mattym> El_Pako, Do you have the link to your dxdiag report? If so please post the link in this chat.
#2118 [18:24] <El_Pako> ok will do
#2119 [18:24] <El_Pako> ------------------
#2120 [18:24] <mattym> ??> El_Pako win/dxdiag
#2121 [18:24] <Absol> El_Pako: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2122 [18:24] <mattym> El_Pako, Make sure to follow all the instructions in the link from Absol
#2123 [18:25] <El_Pako> ------------------
#2124 [18:25] <mattym> El_Pako, ALL THE INSTRUCTIONS
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#2126 [18:26] <El_Pako> i have it but when i paste it those lines are the only ones that pop up
#2127 [18:26] <mattym> El_Pako, That means you havent read all the instructions
#2128 [18:26] <El_Pako> oh, ok ill go over it again
#2129 [18:26] <El_Pako> sorry about tht.. http://paste.ubuntu.com/17277443/
#2130 [18:27] <mattym> El_Pako, Download then Install/Run the .exe file from this page https://downloadcenter.intel.com/download/25188/Intel-Graphics-Driver-for-Windows-10-15-33-
#2131 [18:29] <Jackie> okay not it seems to be downloading correctly...
#2132 [18:29] <mattym> Jackie, THe mcafee program should have told you to restart the computer when it was done
#2133 [18:30] <Berry_Blue_Bear> okay i sent the email
#2134 [18:30] <mattym> Jackie, You need to do that restart first otherwise its gonna have another file issue down the road
#2135 [18:31] <Jackie> it didnt but its working now...never seen this minecraft screen before...since we had the windows version...should I restart?
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#2137 [18:31] <mattym> Jackie, Yes, after that if it gives you an issue again, just reinstall it
#2138 [18:31] <Jackie> oh okay
#2139 [18:31] <Berry_Blue_Bear> i did the email mattym
#2140 [18:31] <Jackie> thank you so much
#2141 [18:31] <mattym> Berry_Blue_Bear, Ok, wait for them to reply
#2142 [18:31] <Berry_Blue_Bear> ok thx for the help
#2143 [18:32] <El_Pako> i ran it, it says the driver is not validated
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#2145 [18:32] <mattym> El_Pako, Go to the Toshiba website, find the support section and enter your comptuers model info or find it on their list.
#2146 [18:33] <mattym> El_Pako, Look for the Video/Graphics drivers they have for your model
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#2151 [18:37] <briipaii> When i go onto the "DirectX diagnostic tool", and click "display", it does not tell me the manufacturers name.
#2152 [18:37] <mattym> ??> briipaii win/dxdiag
#2153 [18:37] <Absol> briipaii: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2154 [18:38] <mattym> briipaii, Follow the instructions on the page Absol linked to get me the full report
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#2157 [18:39] <briipaii> i did that
#2158 [18:39] <mattym> briipaii, Get me the link it has you create
#2159 [18:41] <briipaii> http://paste.ubuntu.com/17277855/
#2160 [18:41] <briipaii> ^that one?
#2161 [18:41] <mattym> briipaii, Yes one moment
#2162 [18:42] <El_Pako> im not sure if im on the right place where im looking, please check http://support.toshiba.com/support/modelHome?freeText=XF057827P
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#2164 [18:42] <mattym> briipaii, There are no drivers for your hardware on Windows 8. Try these, download and install the Catlyst Software Suite found here http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064
#2165 [18:43] <mattym> El_Pako, On the drivers and updates tab, go to the Display section, and download the latest they have for you
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#2168 [18:45] <Epsilon98> Hello. I have recently obtained a new computer and have attempted to install Minecraft and play it. However I manage to log in for seconds and i get a crash report. I don't know if it's the drivers or just JRE. Here is the DxDiag: http://paste.ubuntu.com/17278039/
#2169 [18:45] <mattym> Epsilon98, One moment
#2170 [18:46] <mattym> Epsilon98, Also can you get me a copy of the actual crash you get, using the same pastebin site to get me a link to it?
#2171 [18:46] <Epsilon98> Yes sir
#2172 [18:47] <Epsilon98> http://paste.ubuntu.com/17278149/
#2173 [18:48] <mattym> Epsilon98, You can get onto the main menu without issues right?
#2174 [18:48] <Epsilon98> Correct
#2175 [18:48] <mattym> Epsilon98, If you go into Options then Video Settings, scroll to the bottom and tell me what Use VBO's is set to
#2176 [18:49] <Epsilon98> Off
#2177 [18:49] <mattym> Epsilon98, Set it to On, and try a world or server
#2178 [18:50] <Epsilon98> It appears to be working now.
#2179 [18:51] <El_Pako> i did it, when i downloaded it said that i already ave the latest version
#2180 [18:51] <mattym> El_Pako, Ok one moment
#2181 [18:52] <Epsilon98> Thanks for the help. I appreciate it. If I have any other issues or questions I'll be back.
#2182 [18:52] <mattym> El_Pako, Dxdiag shows nothing installed, Restart your computer, then try running the file from Toshiba again
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#2191 [19:04] <El_Pako> i restarted my pc and tried to run it but it still says i already have newer version
#2192 [19:04] <mattym> El_Pako, You may want to get in contact with Toshibas support team then.
#2193 [19:05] <El_Pako> ok will do, thnk you for the help
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#2200 [19:21] <bluewarrior777> I need spme help upgrading my graphics card
#2201 [19:21] <mattym> bluewarrior777, Do you have the link to your dxdiag report? If so please post the link in this chat.
#2202 [19:21] <bluewarrior777> http://paste.ubuntu.com/17278891/
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#2204 [19:21] <mattym> bluewarrior777, One moment
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#2206 [19:22] <mattym> bluewarrior777, Download and Install the 3rd option listed on this page https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499
#2207 [19:23] <Sofia_> When is the horse update coming for pe Minecraft
#2208 [19:23] <Sofia_> ?!?
#2209 [19:23] <mattym> Sofia_, Whenever they decide to do so.
#2210 [19:23] <Sofia_> Ok thanks
#2211 [19:24] <bluewarrior777> ok
#2212 [19:25] <Sofia_> Ok what
#2213 [19:25] <mattym> Sofia_, This is an IRC chatroom, there are multiple conversations going on at once, that was not meant for you
#2214 [19:26] <Sofia_> K
#2215 [19:27] <Sofia_> ok
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#2217 [19:27] <j_> h
#2218 [19:27] <j_> hi
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#2225 [19:42] <Yuken> Where would I find the minecraft server files (.jar)? Can't seem to get them on the new site layout ;-;.
#2226 [19:44] <mattym> Yuken, Click the text where it mentions "setting up a server" or someting like that
#2227 [19:45] <mattym> Yuken, On minecraft.net/download
#2228 [19:45] <Yuken> Oh, there it is; blind. Sorry :p
#2229 [19:45] <mattym> Eh, its not the best placement compared to the past
#2230 [19:46] <Yuken> So, time to get Minecraft running on a PC from 1999.
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#2235 [19:53] <julia> ola esqueci minha senha e mail do minecraft o que faço
#2236 [19:54] <mattym> ??> julia lang/pt
#2237 [19:54] <Absol> julia: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#2238 [19:54] <julia> ok
#2239 [19:56] <julia> forget the password and email minecraft we do
#2240 [19:56] <mattym> julia, Did you try the password reset option, and check all your email accounts?
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#2245 [19:59] <Nindaniel77> Anyone here? I need some help
#2246 [20:03] * julia [julia@notlogged] has joined #minecrafthelp
#2247 [20:05] <julia> ola
#2248 [20:05] <julia> I forgot the password and the email minecraft I do
#2249 [20:05] <mattym> julia, Did you try the password reset option, and check all your email accounts?
#2250 [20:06] <julia> yes
#2251 [20:07] <Nindaniel77> I can't log in to Majong account.
#2252 [20:07] <mattym> Nindaniel77, What happens when you try?
#2253 [20:07] <Nindaniel77> I type my email and password and it says one of the two is incorrect. I change password and make it super simple and it still says I'm wrong. Even though I changed it...
#2254 [20:07] <mattym> ??> Nindaniel77 login/throttle
#2255 [20:07] <Absol> Nindaniel77: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2256 [20:07] <Absol> Nindaniel77: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#2257 [20:08] <Nindaniel77> Alright thanks!
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#2260 [20:11] <Inuran> Hello, I have a problem http://paste.ubuntu.com/17280162/
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#2274 [20:36] <awesomewolflena> how do you make minecraft not freeze or lagg
#2275 [20:37] <mattym> awesomewolflena, lower your ingame settings, or use a better computer
#2276 [20:37] <awesomewolflena> what do you mean lower ingame settings
#2277 [20:38] <mattym> awesomewolflena, From the ingame option, then video settings, try lowering the Render Distance
#2278 [20:38] <awesomewolflena> lower it to what
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#2280 [20:39] <mattym> awesomewolflena, What is it set to now?
#2281 [20:39] <awesomewolflena> let me check ill brb
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#2283 [20:41] <awesomewolflena> its to 12
#2284 [20:41] <Hernan> minecraft
#2285 [20:41] <Hernan> minecraft
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#2287 [20:42] <mattym> awesomewolflena, Try 9 or 10, also try the Graphics: Fast option, if its not already set to that, and try Smooth Lighting on either minimum or off
#2288 [20:42] <awesomewolflena> ok i will brb and see if that works
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#2309 [21:19] <TLs_Santos> ------------------ System Information ------------------ Time of this report: 6/12/2016, 21:16:34 Machine name: DESKTOP-4N51IDK Operating System: Windows 10 Pro 32-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728) Language: Spanish (Regional Setting: Spanish) System Manufacturer: Compaq-Presario System Model: GV385AA-ABM SG3109LA BIOS: Phoenix - AwardBIOS
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#2317 [21:27] <AgentFire> Hello all, I'm trying to stream to twitch in 1.8.9, but I'm having issues
#2318 [21:27] <AgentFire> When I click on broadcast settings, it asks me if I want to migrate my account
#2319 [21:28] <mattym> AgentFire, I think that feature was removed in later versions, im not sure if the service is still usable
#2320 [21:28] <AgentFire> So I click on the button, and I'm already signed into Mojang, and it says you cannot own more than one copy
#2321 [21:28] <AgentFire> Oh
#2322 [21:28] <AgentFire> I thought if I used an earlier version it'd still work
#2323 [21:28] <mattym> AgentFire, Not really sure
#2324 [21:29] <AgentFire> Well, if that is the case, I may end up not streaming tonight. Not sure why they'd remove that feature anyways
#2325 [21:30] <mattym> AgentFire, Was broken
#2326 [21:32] * Berry_Blue_Bear [Berry_Blue_Bear@notlogged] has quit. (Ping timeout: 195 seconds)
#2327 [21:34] <AgentFire> Welp, I'm gonna bite the bullet and get OBS
#2328 [21:38] * DeadlyCorpses [DeadlyCorpses@notlogged] has joined #minecrafthelp
#2329 [21:41] <DeadlyCorpses> i have a problem with my minecraft it stays on mods phase 1 2/7 when i loading pixelmon.
#2330 [21:41] <mattym> ??> DeadlyCorpses mods
#2331 [21:41] <Absol> DeadlyCorpses: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#2332 [21:41] <Absol> DeadlyCorpses: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#2335 [21:42] <Shorty101> hi my friend and i wanna play minecraft together on the same world. but not on a realm i have tried open to LAN, and giving him my ip address. what should i do?
#2336 [21:42] <mattym> Shorty101, Are you both on the same network currently?
#2337 [21:42] <Shorty101> no
#2338 [21:43] <Shorty101> do we have to?
#2339 [21:43] <mattym> Shorty101, For the LAN option, yes
#2340 [21:43] <mattym> Shorty101, Otherwise you will need to use Realms, or set up your own server.
#2341 [21:43] <Shorty101> what about not lan option?
#2342 [21:43] <Shorty101> nvm ok thanks!
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#2346 [21:53] <Allan_> Hello i am trying to run minecraft on windows XP however i get the notice saying i cant because of graphic stuff. I followed some instructions and it said to paste this link: http://paste.ubuntu.com/17282357/
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#2348 [21:57] <mattym> Allan_, That computer does not meet the minimum requirements
#2349 [21:57] * SANS is now known as Guest20104
#2350 [21:58] <Allan_> well that sucks
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#2352 [22:04] <Guest20104> Today i just ot minecraft and down loaded it and when I try to play it always says Pixel Format Not Accelerated. I have downloaded windows ten recently. this a pastebin link to my dxdiag report http://paste.ubuntu.com/17282387/
#2353 [22:05] <mattym> Guest20104, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#2354 [22:05] <Guest20104> i went back
#2355 [22:05] <Guest20104> I have windows 7
#2356 [22:05] <mattym> Guest20104, One moment
#2357 [22:06] <Guest20104> Take your time
#2358 [22:07] <mattym> Guest20104, Download and Install/Run the file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
#2359 [22:07] <Guest20104> thank you
#2360 [22:07] <Guest20104> is that all
#2361 [22:07] <mattym> Guest20104, Should be, follow the instructions that program gives you if any
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#2363 [22:14] <KhaosRaven> Hello
#2364 [22:14] <Allan_> hi
#2365 [22:14] <Allan_> kys
#2366 [22:14] <Allan_> jk
#2367 [22:14] <KhaosRaven> :l
#2368 [22:14] <Allan_> so
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#2370 [22:14] <Allan_> anyone here about that shooting
#2371 [22:14] <mattym> Allan_, If you dont need anymore help, then remain silent
#2372 [22:15] <Allan_> :(
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#2388 [22:47] <Swiftsand34> I am trying to open Mincraft 1.10 for the first time and it keeps crashing without opening, presumably due to a screwed up driver
#2389 [22:47] <urielsalis> Swiftsand34, you got the link to your dxdiag?
#2390 [22:47] <Swiftsand34> http://paste.ubuntu.com/17283232/
#2391 [22:48] <urielsalis> Swiftsand34, there are no drivers for your graphics card for Windows 10, downgrade to Windows 7 or get a new graphics card(if you have a desktop pc) or play in another pc
#2392 [22:48] <urielsalis> Swiftsand34, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2393 [22:49] <Swiftsand34> Would any old version of Minecraft work, or is it the game overall that won't work?
#2394 [22:49] <Swiftsand34> like .7 or something
#2395 [22:49] <mattym> Swiftsand34, Overall
#2396 [22:50] <Swiftsand34> okay, thanks
#2397 [22:50] <Yuken> Swiftsand34, I can't check, but if urielsalis is correct and your GPU has no working drivers, nothing that requires GPU acceleration will run, or at least run properly.
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#2399 [22:51] <Swiftsand34> What else would need those drivers? i haven't run into anything with this problem until now
#2400 [22:51] <urielsalis> Swiftsand34, any program that uses opengl
#2401 [22:51] <Yuken> literally anything that requires GPU acceleration.
#2402 [22:52] <Swiftsand34> I
#2403 [22:52] <urielsalis> and depending the version of directx the game uses, that too
#2404 [22:52] <Swiftsand34> I'm afraid i'm not really familiar with those terms
#2405 [22:53] <urielsalis> Swiftsand34, basically: Intel has not released drivers for your graphics card as its too old. your options are to downgrade, to get a new one(if you have a desktop) or to use another pc
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#2407 [22:53] <urielsalis> Swiftsand34, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2408 [22:57] <Swiftsand34> oh, well thanks, bye
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#2419 [23:15] <Dom_> Hi my minecraft pe won't let me send stuff in server chat
#2420 [23:16] <mattym> Dom_, All minecraft PE servers are 3rd party based and not supported in this chat
#2421 [23:16] <mattym> Dom_, You will need to review the servers info to see what to do
#2422 [23:16] <yosua> aku pingin main minecraft
#2423 [23:17] <yosua> qqqq
#2424 [23:17] <Dom_> The send button is blocked by my letterbox thingy on my phone
#2425 [23:17] <yosua> bahasa indonesia
#2426 [23:18] <mattym> Dom_, Try hour phones "back" button
#2427 [23:19] <yosua> mohon
#2428 [23:19] <yosua> aku mohon
#2429 [23:19] <mattym> yosua, Sorry, we only use English here, try a translator
#2430 [23:19] <yosua> no
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#2433 [23:22] <yosua> .....
#2434 [23:22] <Dom__> I have iOS and I can't send messages in servers
#2435 [23:22] <Dom__> I have iOS and I can't send messages in servers
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#2437 [23:25] <Dom__> I need help with my server chat
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#2439 [23:25] <mattym> Dom__, Same as before
#2440 [23:25] <Dom__> I can't send any thing because it's blocked by letter box
#2441 [23:26] <Dom__> I tried that
#2442 [23:26] <mattym> Dom__, Like i said, tyr the phones back button
#2443 [23:26] <mattym> Dom__, Otherwise, cant help ya
#2444 [23:26] <mattym> Dom__, Otherwise, cant help ya
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#2446 [23:26] <Dom__> There isn't a back button
#2447 [23:26] <Dom__> There's a return button
#2448 [23:26] <Dom__> But I tried that
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#2450 [23:30] <karsonchur> why does my minecraft crash all the time
#2451 [23:30] <mattym> ??> karsonchur launcher/crash-log
#2452 [23:30] <Absol> karsonchur: We need to see your crash log, which appears after a crash.
#2453 [23:30] <Absol> karsonchur: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2454 [23:34] <karsonchur> http://paste.ubuntu.com/17284111/
#2455 [23:35] <mattym> ??> karsonchur win/dxdiag
#2456 [23:35] <Absol> karsonchur: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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