#1 [00:02] <Andrio> l33t, that looks fake.
#2 [00:02] <Andrio> l33t, what did you try to log in to?
#3 [00:03] <Andrio> A quick Google search suggests that that phone number belongs to scammers...
#4 [00:03] <Andrio> Mojang has no phone number
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#6 [00:08] <Batty> I'm having a problem with my minecraft updating system. everytime i open my minecraft, it updates but recently, it tells me that its updating then stops at the very last second with: 'unable to update native launcher'. ive tried to reinstall my minecraft, and a lot of other things but nothing has worked and i can't get into my minecraft. please help?
#7 [00:09] <xola> becoming a common problem, that one
#8 [00:09] <Batty> yea, is there any solution?
#9 [00:10] <xola> uninstall antivirus software
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#11 [00:10] <xola> what a/v are you using?
#12 [00:11] <Batty> a/v?
#13 [00:11] <l33t> @Andrio: It's real. I was logging into the official client and the official website.
#14 [00:11] <xola> antivirus software
#15 [00:11] <l33t> Sec, I'll screenshot the header info for you
#16 [00:12] <xola> call if you must, but I wouldn't trust it
#17 [00:12] <Batty> ESET i think? im not entirely sure.
#18 [00:13] <xola> ??> Batty av/eset
#19 [00:13] <Absol> Batty: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: http://support.eset.com/kb3190/
#20 [00:13] <Absol> Batty: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#21 [00:13] <Batty> it was working fine before though, just when it updated to 1.10.2 that it got really annoying
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#25 [00:14] <Batty> thank you, i will try it :)
#26 [00:14] <l33t> Andrio: http://d.l33t.tech/bRBB/jMzMkZSj.png This is outlook checking the spf records.
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#28 [00:20] <l33t> Damnit! They are doing it to my other account too.
#29 [00:25] <l33t> I think minecraft has my IP blacklisted or something.
#30 [00:26] <Andrio> mm
#31 [00:26] <Andrio> l33t, at https://minecraft.net/?
#32 [00:27] <l33t> What are you linking that for?
#33 [00:27] <xola> ??> l33t mojang/server-status
#34 [00:27] <Absol> l33t: See http://is.gd/oY7kmo for the current status of Mojang's web sites.
#35 [00:27] <Andrio> In case you found a fake website.
#36 [00:28] <Anna> the contactforhelp.com didn't seem quite like mojang
#37 [00:28] <xola> ??> l33t account/hacked
#38 [00:28] <Absol> l33t: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#39 [00:28] <Absol> l33t: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#40 [00:28] <Anna> though I only looked at the link
#41 [00:28] <Anna> and mojang also doesn't have a phone number
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#43 [00:28] <l33t> It's not hacked. I'm just using a canada IP from OVH, so I think they are blocking me.
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#45 [00:29] <l33t> I'm logging in/resetting at: https://account.mojang.com
#46 [00:29] <Andrio> Mm... it's possible that is blacklisted.
#47 [00:29] <Andrio> ok.
#48 [00:29] <Batty> so i tried doing that but i cant get to advancd settings because im on a macbook air, could someone help me get to advanced settings?
#49 [00:29] <l33t> Though, I guess you could say that they are hacking it.
#50 [00:29] <l33t> ¯\_(ツ)_/¯
#51 [00:30] <xola> ??> Batty mac/software-update
#52 [00:30] <Absol> Batty: You need to install all available Software Updates available for your Mac.
#53 [00:30] <Absol> Batty: To do so, click the Apple icon in the top left of the screen, and click Software Update. Continue to install updates until there are none.
#54 [00:30] <xola> I didn't realize you were stuck using a mac
#55 [00:30] <Batty> ok i will
#56 [00:30] <Batty> thnx
#57 [00:30] <Andrio> What advanced settings?
#58 [00:30] <Andrio> ah, of ESET
#59 [00:31] <l33t> I'll probably just end up calling the microsoft generic number tmorrow and complaining
#60 [00:31] <xola> ha
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#62 [00:31] <l33t> Thanks for trying to help guys
#63 [00:31] <xola> console for m$
#64 [00:31] <xola> M$ doesn't touch mojang.net
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#66 [00:31] <l33t> They own it. I'll escalate my way there somehow
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#69 [00:33] <xola> thay bought rights to it, they won't handle mojang.net issues
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#71 [00:33] <xola> I'm not sure what your issue is l33t
#72 [00:34] <xola> I won't view anything on your private server
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#74 [00:34] <l33t> I never asked you to?
#75 [00:34] <xola> ??> l33t paste
#76 [00:34] <Absol> l33t: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#79 [00:35] <l33t> What am I supposed to be pasting?
#80 [00:35] <l33t> Anyway, I'm still gonna call tomorrow and I'll get somewhere somehow.
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#82 [00:35] <xola> you can use their 24/7 chat
#83 [00:36] <xola> they will tell you they have no control over the pc version or these servers or your mojang account
#84 [00:36] <l33t> You can't get anywhere with chat.
#85 [00:37] <l33t> It
#86 [00:37] <xola> what was your issue exactly?
#87 [00:37] <l33t> 's easy to ignore someone when they are text on a page
#88 [00:37] <l33t> Mojang is locking me out of my accounts
#89 [00:38] <xola> how did you buy your license?
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#92 [00:38] <xola> ??> l33t ask/accounts
#93 [00:38] <Absol> l33t: Account or payment issues cannot be resolved by the helpers in this channel, you may contact Mojang directly to resolve this issue by following the instructions at: http://is.gd/mc_acct
#94 [00:38] <l33t> One was paypal years ago, one was a card from Walmart a couple weeks ago. Both are legit. i have codes for both
#95 [00:38] <xola> ??> l33t ask/accounts/!
#96 [00:38] <Absol> l33t: Our volunteers cannot troubleshoot account issues. If you are having an issue with your account, try looking at the general account troubleshooting page: http://is.gd/mc_acct
#97 [00:38] <Absol> l33t: If you're still having trouble, we cannot help you further here, please contact mojang.
#98 [00:39] <l33t> Dude. I know. Read what I said first of all
#99 [00:39] <xola> just trying to point you in the right direction
#100 [00:39] <xola> microsoft can't help you with your mojang account issues
#101 [00:39] <Andrio> l33t, do you have another Internet connection you can use to log in?
#102 [00:40] <l33t> i already have a ticket in, but they are 4 days out from answering. Andrio, yes I do but it still doesn't let me access my locked account.
#103 [00:40] <Andrio> hm
#104 [00:42] <l33t> I'm just hoping their stupid system has logic built-in to unlock an account after X hours.
#105 [00:42] <xola> there is a 3 hour lockout
#106 [00:42] <l33t> Since they have no real way to contact them.
#107 [00:42] <xola> that's when you use the wrong pw
#108 [00:43] <l33t> xola: Is that also when you change your password too many times maybe?
#109 [00:43] <xola> ??> l33t login/throttle
#110 [00:43] <Absol> l33t: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#111 [00:43] <Absol> l33t: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#112 [00:43] <l33t> There is some useful information. I bet the same thing is happening with the reset attempts.
#113 [00:45] <l33t> I can probably add mojangs ips to my socks filter so it doesn't go to their auth servers from the OVH ip. You got a prefab with the IP ranges of the mojang auth servers maybe? :)
#114 [00:46] <Andrio> I think it's authserver.mojang.com
#115 [00:46] <Andrio> Not sure though.
#116 [00:46] <Andrio> They have many IP addresses.
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#118 [00:46] <l33t> Non-authoritative answer: Name: authserver.mojang.com Address: 54.192.7.14
#119 [00:46] <l33t> Only on in DNS for that. Probably load balanced
#120 [00:46] <Andrio> [15:46:51] Hostname: authserver.mojang.com
#121 [00:46] <Andrio> [15:46:51] IP address 1: 54.192.133.59
#122 [00:46] <Andrio> mm
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#124 [00:47] <l33t> I'll start with that one
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#126 [00:50] <l33t> Eh. Still no bananas. I'll try in the morning.
#127 [00:50] <l33t> Thanks for the info guys.
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#145 [01:41] <brian> Hey guys I need help with an account i bought for my sister. I bought her account through the minecraft website a few years ago and now it says that it does not have membership status, yet she still has an account on the website. We used to play all the time and I know for a fact it used to work, why would her account lose membership and how can i try to fix this
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#147 [01:45] <Andrio> brian, what was her profile name?
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#154 [02:11] <max_hu> hello
#155 [02:11] <max_hu> any one?
#156 [02:12] <max_hu> help
#157 [02:12] <max_hu> I can't log in my game
#158 [02:13] <Andrio> What happens when you try?
#159 [02:13] <Batty> Hello again. i am still trying to fix that problem that i had sent in earlier, but it still hasnt worked as i have no idea how to go into advanced settings on my ESET security. if someone could help me, i would greatly appreciate it.
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#162 [02:20] <max_hu> I can't log in to minecraft using my new windows desktop
#163 [02:20] <max_hu> before, I've been using a macbook with same wifi and there were no problem
#164 [02:21] <max_hu> I just got an e-mail reply from the support centre and they told me to visit this page
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#170 [02:36] <Andrew_> My minecraft account is deleted or something, becuase, I can't seem to log in at all. My minecraft name is Andrewzilla but like, I just want to know what happened to my minecraft account
#171 [02:41] <playerMYJ> My minecraft account cannot be play .it is said it seem there was an error while trying to render aspects of the game.what should i do?
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#183 [03:27] <Gabber235> Wen I open my minecraft the minecraft updater shows en is starting to update. But near to the end he crashes end throws an error: Unable to update the Minecraft Native Launcher. What Could I do to fix this problem?
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#193 [03:52] <Shy> hey anyone knows if there is a minecraft help channel but than for modded minecraft?
#194 [03:58] <Anna> #forge might help
#195 [03:59] <Shy> thanks will give it a try
#196 [03:59] <Shy> nope... it is empty
#197 [03:59] <Shy> the only person/thing that is there is core
#198 [04:00] <Anna> huh, are you sure?
#199 [04:01] <Anna> ah try #minecraftforge
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#201 [04:02] <Anna> or #ftb
#202 [04:02] <Anna> ??> Shy mods
#203 [04:02] <Absol> Shy: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#204 [04:02] <Absol> Shy: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#205 [04:03] <Shy> Absol i know this is not a channel for mods that is why i asked if there is one for mods
#206 [04:03] <Anna> Absol is a bot
#207 [04:03] <Anna> ?? bot
#208 [04:03] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#209 [04:03] <Shy> ah
#210 [04:03] <Anna> I was making it say that message since it said to try #ftb
#211 [04:03] <Shy> yay i can comunicate with bots xD
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#259 [06:18] <helpME> im dond get it
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#265 [06:28] <PietrekKogucik> hello, "Pixel Format Not Accelerated" problem, need some help, Intel HD Graphics 3000 here, DxDiag in polish: http://paste.ubuntu.com/18020754/
#266 [06:30] <Andrio> ??> PietrekKogucik win/update
#267 [06:30] <Absol> PietrekKogucik: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
#268 [06:31] <PietrekKogucik> ok, i'll be back later
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#272 [06:37] <PietrekKogucik> still not fixed, crash report: http://paste.ubuntu.com/18021225/
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#274 [06:40] <Soulman> hello
#275 [06:42] <Soulman> I can not start minecraft win 10th Works only to white Miojang screen.
#276 [06:42] <Soulman> Then completed the startup process
#277 [06:43] <Soulman> Does anybody advice?
#278 [06:44] <Soulman> I do not want to reinstall because I have great Scores. Unfortunately, the export function is only 0 bytes. I had to play without problems prior to Version 0.15.
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#281 [06:52] <buildmaster> hi there...i hope this works.....i have a tripple spawner and been working on it for a year now with all farms and building built around....now my 2 zombies and 1 skelly spawner are now pigs spinning and my spawners are not working....why has this happened and how can i fix this....
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#285 [06:58] <BaoBull> I cant play mc because it crash
#286 [06:59] <BaoBull> Using incremental CMS is deprecated and will likely be removed in a future release
#287 [06:59] <BaoBull> is said like this
#288 [06:59] <BaoBull> can you help me solve this problem?
#289 [06:59] <BaoBull> Java HotSpot(TM) Client VM warning: Using incremental CMS is deprecated and will likely be removed in a future release
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#294 [07:03] <Kelvin> ---- Minecraft Crash Report ---- // Uh... Did I do that? Time: 2016/6/28 下午 8:01 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(D
#295 [07:03] <Kelvin> crashed minecraft
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#297 [07:05] <Kelvin> someone ?QAQ
#298 [07:05] <InfectedTC> I bought the simpsons skin pack on xbox 360 and now I'm on xbox one on the same account all my other skin packs were their but now when i select the simpsons one it says i have too buy it again ?
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#301 [07:12] <Grizxfy> On the Support Pixel Format I Dont Know What To Do After Pasting
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#306 [07:16] <Guest51079> help me pls
#307 [07:16] <Guest51079> help me plsssssssssssssssss
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#309 [07:17] <Guest51079> help me plsssssssssssssssss
#310 [07:17] <Guest51079> help me plsssssssssssssssss
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#314 [07:20] <liz010> Hello, I'm having trouble with logging in. When I want to login it says that there was an error and that they recommend you update your graphics driver which I've done. Despite this, the same error keeps popping up. Would somebody know a way to help me? Like instructed here is my DxDiag report http://paste.ubuntu.com/18022605/
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#319 [07:27] <buildmaster> hi there...i hope this works.....i have a tripple spawner and been working on it for a year now with all farms and building built around....now my 2 zombies and 1 skelly spawner are now pigs spinning and my spawners are not working....why has this happened and how can i fix this....?
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#325 [07:33] <PerryJohn500> Hello
#326 [07:33] <PerryJohn500> My minecraft launcher have an error
#327 [07:33] <sree> hello
#328 [07:33] <buildmaster> is anyone here ....ask twice and dont see anyone getting a answer let alone me
#329 [07:33] <PerryJohn500> in the update
#330 [07:33] <sree> mee to my minecraft its crasht
#331 [07:34] <PerryJohn500> Hello?
#332 [07:34] <sree> yea
#333 [07:34] <buildmaster> mine had changed spawners form skelly and zombies to spinning pigs and no mobs
#334 [07:34] <sree> wht to do
#335 [07:34] <sree> i cant open minecraf
#336 [07:34] <sree> t
#337 [07:35] <sree> waht to do its work
#338 [07:35] <sree> telll me soming palz
#339 [07:35] <buildmaster> dont think there is any helpers here atm,....ive been here ova a hour and no reply
#340 [07:35] <sree> O G]
#341 [07:36] <buildmaster> IKR
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#343 [07:37] <Soulman> anywere will help here?
#344 [07:37] <buildmaster> ???
#345 [07:37] <sree> nope its dosent work dude
#346 [07:37] <Soulman> In my startup problem!
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#348 [07:38] * Grizxfy [Grizxfy@notlogged] has quit. (Quit: Web client closed)
#349 [07:38] <buildmaster> ?
#350 [07:38] * liz010 [liz010@notlogged] has quit. (Quit: Web client closed)
#351 [07:39] <buildmaster> wow 28 apparent helpers and not 1 is here
#352 [07:39] * Im_an_ewok [Im_an_ewok@notlogged] has joined #minecrafthelp
#353 [07:40] <sree> bye guys
#354 [07:40] <Im_an_ewok> I can't long into my mojang account I have tried and tried and tried and it won't let me log in
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#356 [07:40] <Im_an_ewok> I've tried changing password and email nothing works
#357 [07:40] <Soulman> p
#358 [07:40] <Soulman> Why is there the Help chat?
#359 [07:41] <Soulman> You must install a repair function for Minecraft. The everything can as it is but it overwrites data corruption.
#360 [07:43] <buildmaster> any ideas why my skelly and 2 zombie spawners have turned to spinning pigs and not spawning mobs no more?
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#368 [07:51] <Alex__> hi i might have to upgrade to windows ten and if i do will my windows 8.1 version of minecraft work on it as i dont want to use the windows ten version due to it being the same as mcpe
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#373 [07:54] <Alex__> hi i might have to upgrade to windows ten and if i do will my windows 8.1 version of minecraft work on it as i dont want to use the windows ten version due to it being the same as mcpe, this could effect me quit badly as i am a yter almost at one mill, dont want to lose subs due to the windows ten update
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#375 [07:55] <Alex__> nvm
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#381 [08:04] <Furor__> does anyone have experience with setting up fakeplayers? I need to set one up for Railcraft so towny lets it build
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#384 [08:05] <dlxh> 마인크래프트 설치 할 수 있도록 도와줘.
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#386 [08:07] <dlxh> Help,I can minecreaft download. pleas
#387 [08:08] <Monik> Compre full edition pero no puedo descargarlo en mi pc me dice error launcher nativa cod error 5
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#393 [08:18] <WinterRaven> Hello! I have been trying to repaire my MC for awhile now on this Windows desktop computer and I finaly fixed a couple of things. However whenever I try to start up Minecraft it just says that it cannot update the "Minecraft Native Launcher" any ideas as to how I could fix this?
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#405 [08:46] <M4tt30s_YT> Preciso de ajuda
#406 [08:47] <M4tt30s_YT> I NEED HELP
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#409 [08:48] <EstelaGamer23> .
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#411 [08:49] <gabiko> i have windows 10 and when i try to press play on my home screen it says i have update my graphics drivers. i tried to follow the steps they showed on the help screen but didnt succses
#412 [08:49] <gabiko> ------------------ System Information ------------------ Time of this report: 6/28/2016, 16:33:56 Machine name: GABI-PC Operating System: Windows 10 Home 32-bit (10.0, Build 10586) (10586.th2_release_sec.160527-1834) Language: Hebrew (Regional Setting: Hebrew) System Manufacturer: Gigabyte Technology Co., Ltd. System Model: G31M-S2L BIOS: Award Modular BIOS v6.00PG
#413 [08:49] <gabiko> http://paste.ubuntu.com/18026302/
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#416 [08:51] <BKGgamerNL> hello i just wanna start my minecraft today but it says unable to update the native launcher how can i fix it
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#418 [08:52] <BKGgamerNL> hello i just wanna start my minecraft today but it says unable to update the native launcher how can i fix it
#419 [08:53] * AlainaShadowlady [AlainaShadowlady@notlogged] has joined #minecrafthelp
#420 [08:53] <BKGgamerNL> hello i just wanna start my minecraft today but it says unable to update the native launcher how can i fix it
#421 [08:54] <BKGgamerNL> idk
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#423 [08:54] <BKGgamerNL> hello i just wanna start my minecraft today but it says unable to update the native launcher how can i fix it
#424 [08:55] <elisaa_164> elisaa_164 i cant enter minecraft it tells me that i have to update my graphics drivers but i cant how can i fix it http://paste.ubuntu.com/18026354/
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#426 [08:55] <AlainaShadowlady> The pixel format will not generate and it has to do with the graphics drivers being outdated
#427 [08:56] <BKGgamerNL> hello i just wanna start my minecraft today but it says unable to update the minecraft native launcher how can i fix it
#428 [08:56] <cammyj555> my minecraft wont open when i press play insted it come up with a teb telling me to upgrade my grapic driver but when i cilck the fix the problem button i cant find a auto scanner they sat will fix it
#429 [08:57] <elisaa_164> i cant enter minecraft it tells me that i have to update my graphics drivers but i cant how can i fix it http://paste.ubuntu.com/18026354/
#430 [09:00] <AlainaShadowlady> The pixel format will not generate and it has to do with the graphics drivers being outdated. When I try to fix the problem i get to the part where i have to find an auto scanner to fix it but i cant find one.
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#435 [09:02] <AlainaShadowlady> The pixel format will not generate and it has to do with the graphics drivers being outdated. When I try to fix the problem i get to the part where i have to find an auto scanner to fix it but i cant find one. http://paste.ubuntu.com/18026526/
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#441 [09:04] <cammyj555> i need help every time i open minecraft it brings up a fix the problem window and tells me to upgrade my graphics driver and if i dont know how fix the problem but when i follow the enstrutions it does not apply to me becuse i cant find a auto scaner that it says will be there
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#444 [09:11] <xola> ??> cammyj555 win/dxdiag
#445 [09:11] <Absol> cammyj555: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#446 [09:11] <cammyj555> i did it and i cant find a auto scanner
#447 [09:12] * Roxanne [Roxanne@notlogged] has joined #minecrafthelp
#448 [09:13] <xola> are you using windows?
#449 [09:13] <Roxanne> Hello everyone. I hae Windows 10 Beta edition but I don't like it because you can't trade. How can I use the computer edition?
#450 [09:13] <elisaa_164> i cant enter minecraft it tells me that i have to update my graphics drivers but i cant how can i fix it http://paste.ubuntu.com/18026354/
#451 [09:14] * easmael [easmael@notlogged] has joined #minecrafthelp
#452 [09:14] <xola> No drivers for Windows 10. Latest is Windows 7
#453 [09:14] * Vextrove [Vextrove@notlogged] has joined #minecrafthelp
#454 [09:14] <Vextrove> I NEED HELP
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#457 [09:14] <xola> caps lock Vextrove
#458 [09:15] <Vextrove> I NEED HELP N00B
#459 [09:15] <Vextrove> MY DOG DIED
#460 [09:15] <Vextrove> LOL
#461 [09:15] <xola> ??> Vextrove rules
#462 [09:15] <Absol> Vextrove: http://minecraftirc.net/minecrafthelp/rules
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#466 [09:17] <Roxanne> I hate Minecraft Windows 10 because you can't trade. I was able to use Minecraft version 1.9.1 for a hot second then it logged me out and I was only able to play the demo version. How can I stay on 1.9?
#467 [09:17] <xola> ??> elisaa_164 win/downgrade
#468 [09:17] <Absol> elisaa_164: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#469 [09:18] <CubeTheThird> Roxanne, do you mean you're only getting the demo version of the PC edition?
#470 [09:18] <stelllakuipers> http://paste.ubuntu.com/18026602/ I used to play minecraft but I stopped and now I can't seen to be able to download it
#471 [09:19] <CubeTheThird> stelllakuipers, download and install http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064
#472 [09:19] <Roxanne> I can play my Windows Edition Beta and then I tried to switch it using a profile thing and was able to play 1.9.1. It worked until I ended the session. Then it was only showing me demo
#473 [09:19] <CubeTheThird> Roxanne, what is your minecraft username?
#474 [09:20] <xola> windows 10 needs you to be logged into the windows 10 store
#475 [09:20] <Roxanne> Ok this is embarrassing but how do I find my username? :)
#476 [09:20] <CubeTheThird> Roxanne, well let's start by checking your account. Login to account.mojang.com/me
#477 [09:21] <xola> https://account.mojang.com/me
#478 [09:21] <Roxanne> Ok Im logged in
#479 [09:22] <CubeTheThird> Roxanne, do you see "Minecraft" in the "My Games" section, with a username?
#480 [09:22] <Roxanne> No it says Import old Minecraft Account If you bought Minecraft back in the day and have an old Premium Minecraft Account you can import it into this account.
#481 [09:23] <CubeTheThird> Roxanne, then you may be logged into the website with the wrong email address
#482 [09:23] <EmDan> would anyone be able advise in relation to an error message when trying to launch the game. error msg is #Java platform SE Binary has stopped working correctly. Windows will close the program and notify you if a solution is available"
#483 [09:23] <xola> https://mojang.com/2015/07/get-minecraft-windows-10-edition-beta-for-free/
#484 [09:24] <CubeTheThird> EmDan, when does this popup?
#485 [09:24] <Roxanne> Ok im going to see if I have another email that works
#486 [09:24] <Roxanne> brb
#487 [09:24] <EmDan> after minecraft launches the game will start then this error occurs and the game freezes
#488 [09:25] <CubeTheThird> EmDan, are you able to access the game's video settings?
#489 [09:25] <EmDan> yes i believe so
#490 [09:26] <CubeTheThird> EmDan, there, turn off the VBOs setting
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#493 [09:32] <Mattice> When is start up my minecraft, the computer says crash report. I came on a site and didn't know what to do. site: ubuntu pastebin
#494 [09:33] <CubeTheThird> Mattice, give the link to your ubuntu paste here
#495 [09:34] <Mattice> I can't play minecraft. Not singleplayer and not multyplayer. Can you fix this as fast as possible please?
#496 [09:34] <EmDan> I have turned the VBO's settings off, however still getting the error message
#497 [09:34] <xola> ??> Mattice win/dxdiag
#498 [09:34] <Absol> Mattice: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#500 [09:35] <Mattice> it was something with dxdiag
#501 [09:35] <CubeTheThird> ??> EmDan launcher/open
#502 [09:35] <Absol> EmDan: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#503 [09:35] <CubeTheThird> Mattice, follow ALL the instructions Absol gave you
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#505 [09:35] <Mattice> ok thx guys i will try
#506 [09:37] <Roxanne> Hello I
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#508 [09:38] <Mattice> OMG IT WORKED THX GUYS
#509 [09:39] <Roxanne> Hello I'm looking for the email I used to buy Minecraft but the only two I use aren't it. I'm a little confused as what to do now.
#510 [09:39] <CubeTheThird> Roxanne, you will have to contact Mojang about that
#511 [09:39] <CubeTheThird> ??> Roxanne mojang/email
#512 [09:39] <Absol> Roxanne: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#513 [09:39] <Absol> Roxanne: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#515 [09:43] <EmDan> I have tried this however still having the same error message
#516 [09:43] <CubeTheThird> ??> EmDan launcher/game-output
#517 [09:43] <Absol> EmDan: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#518 [09:43] <Absol> EmDan: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#522 [09:45] <Bprice89> Can I transfer my ps4 map to PS3?
#523 [09:47] * myguusty [myguusty@notlogged] has quit. (Client Quit)
#524 [09:47] <CubeTheThird> Bprice89, nope, at least not as far as I know. You should look on the minecraft forums tough
#525 [09:47] * Afootpluto [Afootpluto@notlogged] has quit. (Ping timeout: 384 seconds)
#526 [09:47] <Bprice89> Thanks
#527 [09:47] * Bprice89 [Bprice89@notlogged] has quit. (Client Quit)
#528 [09:50] <EmDan> Link is paste.ubuntu.com/18029261/
#529 [09:50] * Afootpluto [Afootpluto@notlogged] has joined #minecrafthelp
#530 [09:51] <CubeTheThird> EmDan, can you do the same thing with the Launcher Log?
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#535 [09:56] <EmDan> Url is paste.ubuntu.com/18029654/
#536 [09:57] * rocketjoe206 [rocketjoe206@notlogged] has joined #minecrafthelp
#537 [09:58] <CubeTheThird> EmDan, ok let's try doing a clean install of the game
#538 [09:58] <CubeTheThird> ??> EmDan win/reinst
#539 [09:58] <Absol> EmDan: You may need to reinstall the locally installed files that Minecraft puts into place.
#540 [09:58] <Absol> EmDan: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#541 [09:58] <rocketjoe206> trying to download minecraft onto computer, it says I need to update drivers, but my computer says I already have the latest drivers installed.
#542 [09:59] <rocketjoe206> http://paste.ubuntu.com/18029630/
#543 [09:59] <CubeTheThird> rocketjoe206, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#544 [09:59] * GiorgosXD9 [GiorgosXD9@notlogged] has joined #minecrafthelp
#545 [09:59] <GiorgosXD9> Hello
#546 [09:59] <rocketjoe206> what would happen if I updated my computer to windows 10?
#547 [09:59] <CubeTheThird> hello GiorgosXD9
#548 [10:00] * Roxanne [Roxanne@notlogged] has quit. (Ping timeout: 195 seconds)
#549 [10:00] <CubeTheThird> rocketjoe206, same thing. Intel stopped releasing drivers for your graphics card at windows 7
#550 [10:00] <rocketjoe206> ok, thanks
#551 [10:00] <GiorgosXD9> Guys I need help!I have a laptop and I plugged it into another screen (second monitor). When I play on the laptop's screen all works fine with Minecraft. But when I play on the second screen (which I always do) the player's head doesn't keep steady and moves up slowly. (the player listens to my instructions but his head goes up slowly slowly). At first, I thought it was a part of the update but now I found that something is wrong with Minecraft whe
#552 [10:00] <stelllakuipers> I downloaded AMD but everytime it says "Sorry, it seems like there was an error while trying to render aspects of the game." I already re-downloaded Intel like it said and I don't know what to do now.
#553 [10:00] * rocketjoe206 [rocketjoe206@notlogged] has quit. (Client Quit)
#554 [10:01] <CubeTheThird> stelllakuipers, did you install the AMD drivers after downloading them?
#555 [10:01] <stelllakuipers> I think so
#556 [10:01] <CubeTheThird> stelllakuipers, did you do a custom or express install?
#557 [10:02] <GiorgosXD9> Guys can anyone tell me what to do?
#558 [10:03] <CubeTheThird> GiorgosXD9, I guess we could try updating your graphics drivers
#559 [10:03] <CubeTheThird> ??> GiorgosXD9 win/dxdiag
#560 [10:03] * Lick_Br_Gamer [Lick_Br_Gamer@notlogged] has joined #minecrafthelp
#561 [10:03] <Absol> GiorgosXD9: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#562 [10:03] <GiorgosXD9> Thank you SO MUCH
#563 [10:05] <elisaa_164> i cant enter minecraft it tells me that i have to update my graphics drivers but i cant how can i fix it http://paste.ubuntu.com/18026354/
#564 [10:06] * Lick_Br_Gamer [Lick_Br_Gamer@notlogged] has quit. (Client Quit)
#565 [10:06] <elisaa_164> Can somebody help me please!?
#566 [10:06] <CubeTheThird> elisaa_164, one moment
#567 [10:06] <CubeTheThird> elisaa_164, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#568 [10:06] <CubeTheThird> elisaa_164, please also note, your computer does not meet the minimum requirements for the game
#569 [10:09] <Shy> any place to ask stuff about command blocks?
#570 [10:09] <CubeTheThird> Shy, try #commandblock
#571 [10:09] <stelllakuipers> It now says I have to update my graphic driver
#572 [10:09] <CubeTheThird> stelllakuipers, you didn't answer my question
#573 [10:09] <Shy> that channel is empty CubeTheThird
#574 [10:09] <stelllakuipers> I really don't know
#575 [10:10] <Andrio> #commandblocks *
#576 [10:10] <CubeTheThird> Shy, oh sorry, #commandblocks
#577 [10:10] <Shy> don't worry :D
#578 [10:10] <CubeTheThird> stelllakuipers, then you probably didn't install it. Open the driver file you downloaded
#579 [10:10] <GiorgosXD9> #commandblocks
#580 [10:10] <Shy> thanks
#581 [10:12] * PrOdIgY-Carcass [PrOdIgY-Carcass@notlogged] has joined #minecrafthelp
#582 [10:13] * khdjgoi [khdjgoi@notlogged] has joined #minecrafthelp
#583 [10:13] <PrOdIgY-Carcass> Does anyone have a fix for "Bad packet id", "Length greater than 21-bit", "Badly Compressed Packet", and other related errors upon joining servers?
#584 [10:13] <CubeTheThird> PrOdIgY-Carcass, does this occur for just a specific server?
#585 [10:14] <GiorgosXD9> TheThirdCube I couldn't find my answer
#586 [10:14] <PrOdIgY-Carcass> It occurs for all servers that I try to join.
#587 [10:14] <CubeTheThird> GiorgosXD9, .. what? I had Absol give you instructions to follow
#588 [10:14] <CubeTheThird> PrOdIgY-Carcass, try joining this one: mctest.ae97.net
#589 [10:14] * Astral1000 [Astral1000@notlogged] has joined #minecrafthelp
#590 [10:15] <GiorgosXD9> CubeTheThird Is that way safe to do?
#591 [10:16] <PrOdIgY-Carcass> "Internal Exception: io.netty.handler.codec.DecoderException:java.util.zip.DataFormatException: incorrect data check"
#592 [10:16] <CubeTheThird> GiorgosXD9, yes. it shows you how to create a diagnostics report so we can help you update your graphics drivers
#593 [10:16] <CubeTheThird> PrOdIgY-Carcass, can you run a test on speedtest.net
#594 [10:16] <PrOdIgY-Carcass> Sure thing, give me one sec
#595 [10:17] <PrOdIgY-Carcass> http://www.speedtest.net/my-result/5437701533 There's the result
#596 [10:18] <CubeTheThird> PrOdIgY-Carcass, are you on wired or wireless internet?
#597 [10:19] <PrOdIgY-Carcass> Wireless. I don't have an ethernet cable long enough to reach this room as of current.
#598 [10:19] <CubeTheThird> PrOdIgY-Carcass, are you able to move your computer closer to the access point?
#599 [10:19] * david_ [david_@notlogged] has joined #minecrafthelp
#600 [10:20] <PrOdIgY-Carcass> Yes.
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#603 [10:20] <Chromaryu> (Wired ftw(Maybe))
#604 [10:20] <FlixerCZ> gijvfubgdugblpdmvji PVNioasdn iodfopv ÿsdýbsdovgp.
#605 [10:20] <FlixerCZ> sfgsdzýdgv d§
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#608 [10:21] <CubeTheThird> wired has significantly less packet loss, and doesn't suffer from interference problems
#609 [10:21] <Chromaryu> mm.
#610 [10:21] <Chromaryu> Also, it is fast.
#611 [10:22] <CubeTheThird> assuming your port supports higher bandwidths, yes
#612 [10:22] * jzstarburst [jzstarburst@notlogged] has joined #minecrafthelp
#613 [10:22] <Chromaryu> nowaday, most of them supports up to 1Gbps
#614 [10:23] <CubeTheThird> the router also has to support it
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#616 [10:23] <jzstarburst> so i just got minecraft recently and every time i start a world it just crashes before i can do anything. i think i located the problem but i don't know what to do
#617 [10:23] <jzstarburst> [08:21:00] [Server thread/WARN]: Can't keep up! Did the system time change, or is the server overloaded? Running 3106ms behind, skipping 62 tick(s)
#618 [10:23] <CubeTheThird> jzstarburst, copy the full log onto http://paste.ubuntu.com and give the URL here.
#619 [10:24] <jzstarburst> Completely ignored arguments: [--nativeLauncherVersion, 307] [08:24:37] [Client thread/INFO]: Setting user: jzstarburst [08:24:37] [Client thread/WARN]: Skipping bad option: lastServer: [08:24:37] [Client thread/INFO]: LWJGL Version: 2.9.4 [08:24:38] [Client thread/INFO]: Reloading ResourceManager: Default [08:24:38] [Sound Library Loader/INFO]: Starting up SoundSystem... [08:24:38] [Thread-5/INFO]: Initializing LWJGL OpenAL
#620 [10:25] <CubeTheThird> jzstarburst, on http://paste.ubuntu.com not here
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#622 [10:25] <Xaiux> I've been trying to set up a server on Ubuntu and I can never connect to it. Even on localhost, it will say connection was reset in the client. the server never actually reecognizes a player tried to connect
#623 [10:25] <PrOdIgY-Carcass> Okay I'm moving the pc now, I'll reconnect when I'm done
#624 [10:25] <CubeTheThird> Xaiux, did you configure any firewall?
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#627 [10:26] <Xaiux> I disabled the ufw, after trying to configure rules for port 25565
#628 [10:26] <CubeTheThird> Xaiux, I assume you're playing on the same computer that's hosting the server?
#629 [10:26] <Xaiux> I tried that, but my plan is to leavee thee Ubuntu machine running 24/7 and play from a diffeeereent on
#630 [10:27] <CubeTheThird> Xaiux, in the server.properties file, did you edit the server-ip line?
#631 [10:27] <Xaiux> and apologies, my e key has been acting up lately
#632 [10:27] <Xaiux> I left it blank, theen tried the machione's local ip, neithr worked
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#634 [10:27] <CubeTheThird> Xaiux, well definitely leave it blank. Can you copy the server's full log onto http://paste.ubuntu.com and give the URL here.
#635 [10:28] <Xaiux> sure, I'll have to start it back up, so it'll be a coupl minutes
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#637 [10:28] <CubeTheThird> no rush
#638 [10:28] * elisaa_164 [elisaa_164@notlogged] has quit. (Quit: Web client closed)
#639 [10:29] * PrOdIgY-Carcass [PrOdIgY-Carcass@notlogged] has quit. (Ping timeout: 195 seconds)
#640 [10:29] <Xaiux> The most recent log?
#641 [10:30] <CubeTheThird> sure
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#643 [10:31] <Xaiux> http://paste.ubuntu.com/18031635
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#645 [10:31] <jzstarburst> do i have to set up an ubuntu to get help for my situation?
#646 [10:31] <jzstarburst> do i have to set up an ubuntu to get help for my situation?
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#648 [10:32] <CubeTheThird> jzstarburst, no. Just give the link to your paste here
#649 [10:32] <CubeTheThird> Xaiux, hmm nothing odd there. Did you attempt to connect while that was running?
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#653 [10:33] <Xaiux> Probably. I've never seen anything in the log from m trying to connect
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#656 [10:33] <CubeTheThird> Xaiux, well if there's anything that isn't in that log showing up, I'd like to see it
#657 [10:33] <Xaiux> The only errors have always been in the client trying to connect
#658 [10:34] <Xaiux> I can ping the host from my client machine
#659 [10:34] * jzstarburst_ [jzstarburst_@notlogged] has joined #minecrafthelp
#660 [10:34] <gabi> Is anyone else having troubles opening minecraft and acually playing it,it keeps crashing for me
#661 [10:34] <CubeTheThird> Xaiux, have you tried changing the port?
#662 [10:34] <jzstarburst_> me
#663 [10:34] <CubeTheThird> gabi, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#664 [10:34] <CubeTheThird> jzstarburst_, copy the full log onto http://paste.ubuntu.com and give the URL here.
#665 [10:34] <jzstarburst_> http://paste.ubuntu.com/18031788/
#666 [10:34] <Xaiux> I haven't tried that yet, no
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#668 [10:35] <CubeTheThird> jzstarburst_, are you able to access the game's video settings?
#669 [10:35] * Eric [Eric@notlogged] has joined #minecrafthelp
#670 [10:35] <CubeTheThird> Xaiux, alright test that. I also have an idea of something else we could try, though normally it causes a different error message. Lemme just find the right command
#671 [10:35] * Eric is now known as Guest4673
#672 [10:35] <jzstarburst_> i dont know. let me see if i can open the game and check it out. ill be gone a little bit though
#673 [10:35] <Xaiux> When I try connecting from my main (not host) machine, it will say "An existing connection was forcibly closed by the remote host"
#674 [10:35] <Xaiux> I'll try a different port
#675 [10:36] <Chromaryu> (CTT and I am using Linux Distro)
#676 [10:36] <Chromaryu> well, what is your launch script?
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#682 [10:37] <jzstarburst_> okay, now i opened it. now what do i mess around with?
#683 [10:37] <CubeTheThird> jzstarburst_, turn off the VBOs setting
#684 [10:37] <jzstarburst_> done
#685 [10:37] <CubeTheThird> jzstarburst_, try playing now
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#690 [10:38] <TomRodJr> When I start Minecraft and put my account it tells me: EOFException: SSL peer shut down incorrectly. I already reinstall both Minecraft and Java, and it still hapends. Can you give me a tip of how do I solve this please?
#691 [10:38] <TomRodJr> I have Windows 10
#692 [10:38] <jzstarburst_> IT WORKS!!!!! THX SO MUCH!!!!
#693 [10:39] <CubeTheThird> TomRodJr, what anti-virus and firewall software do you have?
#694 [10:39] <CubeTheThird> jzstarburst_, glad it works!
#695 [10:40] * Guest62257 is now known as kamcio96
#696 [10:40] <Xaiux> I tried connecting again with a different port, no luck
#697 [10:40] <TomRodJr> McAfee
#698 [10:40] <CubeTheThird> TomRodJr, mcafee is a terrible anti-virus, and is known to cause all sorts of issues. We recommend you remove it, and install something else like Avast
#699 [10:40] <Chromaryu> ^
#700 [10:40] <TomRodJr> Ok Ill try
#701 [10:41] <CubeTheThird> Xaiux, ok. I'm not sure if this is the problem, but try running this command on the server's machine: sudo /var/lib/dpkg/info/ca-certificates-java.postinst configure
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#704 [10:43] <Xaiux> It said a bunch of thing about replacing debian:(lots of stuff here) files
#705 [10:43] <Xaiux> trying again
#706 [10:43] <Xaiux> same error on the client
#707 [10:44] <Xaiux> And I could run a server on my main windows machine and connect from the Ubuntu one, so it shouldn't be a router issue
#708 [10:45] <CubeTheThird> Xaiux, did you stop and re-start the server after running that command?
#709 [10:45] <Xaiux> yes
#710 [10:45] <Xaiux> I stopped it, ran the command, then started it again
#711 [10:45] <CubeTheThird> Xaiux, hmm. I wonder if there's some iptables stuff messing with it
#712 [10:45] <CubeTheThird> though I have no experience with iptables :Z
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#714 [10:46] <Chromaryu> I think ubuntu default don't use iptabes
#715 [10:46] <Chromaryu> ufw too
#716 [10:46] <Xaiux> I'm pretty sur I added an iptables rul as well
#717 [10:47] <CubeTheThird> brb
#718 [10:50] <TomRodJr> So I removed mcafee and instaled avast and it still hapends
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#720 [10:51] <TomRodJr> Ill try to restart my pc
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#726 [10:55] <A> I have some driver issues and everytime I launch Minecraft it crashes
#727 [10:55] <xola> ??> A win/dxdiag
#728 [10:55] <Absol> A: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#729 [10:55] <A> I've followed these instructions
#730 [10:56] <A> Here's the link to the Ubuntu paste do you need that now?
#731 [10:56] <xola> give the URL here.
#732 [10:56] <A> http://paste.ubuntu.com/18032726/
#733 [10:58] <A> What do I do now? I've tried updating my drivers but it says they are all up-to-date.
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#735 [10:59] * GiorgosXD9_ [GiorgosXD9_@notlogged] has joined #minecrafthelp
#736 [10:59] <Xaiux> CubeTheThird you back yet?
#737 [11:00] <xola> ??> A win/downgrade
#738 [11:00] <Absol> A: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
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#742 [11:01] <xola> http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-slimline-s5500-desktop-pc-series/4162194/model/4228435#Z7_3054ICK0K8UDA0AQC11TA930S6
#743 [11:02] * osuka_ [osuka_@notlogged] has joined #minecrafthelp
#744 [11:02] <xola> if your oem pc with integrated graphics can't use win10 drivers, you need to go back to windows 7 and join a class action lawsuit against microsoft
#745 [11:02] <Cump1122> I need help with opening my minecraft. I was playing it today and closed it. then later i clicked on it to reopen it and it doesnt open. I right click on it and click on open, and do whatever else i can think of. Nothing works. It just doesnt open the launcher
#746 [11:03] <xola> make sure it's not still in memory, use task manager and end the process if it's still there
#747 [11:03] <GiorgosXD9_> #commandblocks
#748 [11:03] <GiorgosXD9_> #command_blocks
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#750 [11:03] <Cump1122> i looked in task manager and didnt see it. i'll double check now
#751 [11:03] <xola> GiorgosXD9, what are you doing?
#752 [11:04] <xola> first one is a channel, try clicking it
#753 [11:04] <Cump1122> the only thing remotely close to minecraft that is running is java(TM) platform SE binary
#754 [11:05] * ATK_Choka [ATK_Choka@notlogged] has joined #minecrafthelp
#755 [11:05] <xola> otherwise, use "/join #channel"
#756 [11:05] <Cump1122> me?
#757 [11:05] <xola> no, GiorgosXD9
#758 [11:05] <Cump1122> kk sorry
#759 [11:05] <xola> if all else fails, Cump1122, reboot the pc
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#761 [11:06] * ATK_Choka [ATK_Choka@notlogged] has quit. (Client Quit)
#762 [11:06] <xola> I don't know if your java needs uninstalled and minecraft, then reinstalled with official installer
#763 [11:06] * GiorgosXD9 [GiorgosXD9@notlogged] has quit. (Ping timeout: 195 seconds)
#764 [11:06] <Cump1122> kk. i guess ill try that. if it doesnt work, ill come back and see if you can think of anything else
#765 [11:06] <Cump1122> ill try reboot
#766 [11:06] <xola> and reinstall
#767 [11:07] <Cump1122> reinstall?
#768 [11:07] <xola> uninstall, reinstall if reboot isn't enough
#769 [11:07] <xola> java and minecraft
#770 [11:07] <xola> are you using windows?
#771 [11:07] <Cump1122> yes
#772 [11:07] <xola> ok, if your pc can run minecraft a reboot, try, uninstall/reinstall if needed with official installer
#773 [11:08] * TheRulorex_YT [TheRulorex_YT@notlogged] has joined #minecrafthelp
#774 [11:08] <Cump1122> kk ty ill come back if neither of those work. when im uninstalling and reinstalling, i can keep like my resource pack folders and whatnot right?
#775 [11:08] <Cump1122> stuff like saves
#776 [11:08] <xola> since you were playing it, we know it can run it. a reboot may be enough
#777 [11:08] <Cump1122> kk
#778 [11:09] <xola> unsure. probably
#779 [11:09] <Cump1122> ill see if it is
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#781 [11:09] <Cump1122> ty. bye. be back if none of those suggestions work
#782 [11:09] <Cump1122> ty. bye. be back if none of those suggestions work
#783 [11:09] * Cump1122 [Cump1122@notlogged] has left #minecrafthelp
#784 [11:09] <CubeTheThird> Xaiux, what was the last thing we were doing?
#785 [11:10] <Xaiux> I ran th configure command you said to do
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#788 [11:11] <CubeTheThird> ah yes
#789 [11:11] <CubeTheThird> Xaiux, well the easiest way to check if the connection is being blocked is by running: telnet <IP> <port>
#790 [11:12] <Xaiux> on the server?
#791 [11:12] * TheRulorex_YT [TheRulorex_YT@notlogged] has quit. (Ping timeout: 195 seconds)
#792 [11:12] <CubeTheThird> remotely
#793 [11:12] <Mustek> what's the IP? I have a linux box to test
#794 [11:13] <Xaiux> I can, just give m a minute
#795 [11:15] <Xaiux> it says connection closd by foreign host
#796 [11:17] <CubeTheThird> Xaiux, oh wait is the server running?
#797 [11:18] <Xaiux> Ubuntu 16.04 LTS
#798 [11:19] <Xaiux> yees
#799 [11:20] <CubeTheThird> Xaiux, I mean specifically the minecraft server
#800 [11:20] <Xaiux> Yes, it is
#801 [11:21] <CubeTheThird> Xaiux, ya then it definitely sounds like something is blocking it. Are you able to disable iptables, or temporarily have it allow everything?
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#804 [11:21] <Xaiux> I can try
#805 [11:22] * giannipower [giannipower@notlogged] has joined #minecrafthelp
#806 [11:22] <giannipower> play
#807 [11:23] <giannipower> I wants too play minecraft on windows 10
#808 [11:23] <CubeTheThird> giannipower, are you having problems doing that?
#809 [11:23] <giannipower> yes
#810 [11:23] <CubeTheThird> giannipower, what trouble are you having?
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#812 [11:24] <Xaiux> so it seems iptables is disabled when thee firewall is disabled, which it is
#813 [11:24] <giannipower> my computer saing that he gods ah problem wit miencraft beacus tahts is windows 10
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#815 [11:24] <JeffIndustries> I cant access my minecraft account and it keeps saying i didnt type my account info right when i did what do i do
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#817 [11:25] <giannipower> why i cantplay?
#818 [11:25] <JeffIndustries> you cant log in either
#819 [11:25] <CubeTheThird> giannipower, is there a crash report?
#820 [11:25] <giannipower> its windows 10
#821 [11:25] <CubeTheThird> JeffIndustries, have you tried resetting your password?
#822 [11:25] <JeffIndustries> yes
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#824 [11:25] <CubeTheThird> giannipower, you didn't answer my question
#825 [11:25] <CubeTheThird> ??> JeffIndustries login/throttle
#826 [11:25] <Absol> JeffIndustries: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#827 [11:25] <Absol> JeffIndustries: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#828 [11:25] <JeffIndustries> whats tht
#829 [11:26] <CubeTheThird> JeffIndustries, read what Absol said
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#831 [11:26] <giannipower> sorry beacus ym netherlands :(
#832 [11:26] <Mustek> CubeTheThird: mind if I try here?
#833 [11:26] <JeffIndustries> ok
#834 [11:26] <CubeTheThird> Mustek, feel free
#835 [11:26] <giannipower> you can speek netherlands?
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#837 [11:26] <Mustek> giannipower: Ik spreek Nederlands, kan je even uitleggen wat je te zien krijgt?
#838 [11:27] <Xaiux> Is Absol a bot?
#839 [11:27] <CubeTheThird> yes
#840 [11:27] <giannipower> als ik speel komt er zo een bug dat ik niet kan spelen door windows 10
#841 [11:27] <Mustek> Krijg je een bepaald bericht?
#842 [11:27] * lokidu72 [lokidu72@notlogged] has joined #minecrafthelp
#843 [11:27] <giannipower> ja
#844 [11:27] <Mustek> Wat zegt dat bericht?
#845 [11:27] <Frazzle> I'm an old minecraft user, however haven't played the game in over a year, I tried to open the game and it came up with "Downloading Runtime" it tried this 3 time and was nearly completed each time before saying that it wasn't working. I tried a few more times after that before re-downloading minecraft onto my device (Mac book) and trying to open it a few more times, yet no result. Do you know of any way to resolve this occurring problem?
#846 [11:27] <Xaiux> That's really cool. anyway, yeeah, I'm not suree what to do at this point. I could st up a srver on my windows laptop in about 5 minutes
#847 [11:27] <lokidu72> do you help me?
#848 [11:28] <giannipower> ff wachten
#849 [11:28] <Mustek> Doe gerust
#850 [11:28] <xola> ??> Frazzle mac/software-update
#851 [11:28] * yoyofroyo [yoyofroyo@notlogged] has joined #minecrafthelp
#852 [11:28] <Absol> Frazzle: You need to install all available Software Updates available for your Mac.
#853 [11:28] <Absol> Frazzle: To do so, click the Apple icon in the top left of the screen, and click Software Update. Continue to install updates until there are none.
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#855 [11:28] <lokidu72> @absol do you help me
#856 [11:29] <Frazzle> okay thank you!
#857 [11:29] <lokidu72> @Absol do you help me
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#860 [11:29] <giannipower> Uhoh,it looks like the game has crached!! sorry for the inconveniece
#861 [11:29] <giannipower> dat zegt ie
#862 [11:29] <Mustek> Ok, er zou een hele hoop tekst onder moeten staan
#863 [11:29] <Mustek> klopt dat?
#864 [11:29] <giannipower> klopt ja
#865 [11:29] <SlyGuy599> I'm having trouble transferring my Xbox 360 save to my Xbox One
#866 [11:30] <xola> ??> lokidu72 scold/error
#867 [11:30] <Absol> lokidu72: It's not helpful to just say "Some error" or "Some message". We need to know exactly what error(s) you are getting in order to tell you what it means.
#868 [11:30] <Mustek> giannipower: ok, zou je dat kunnen kopieren en plakken op http://paste.ubuntu.com/ en dan de link doorgeven?
#869 [11:30] <CubeTheThird> SlyGuy599, that's something you'll want to look up on the minecraft forums: http://minecraftforum.net/forums
#870 [11:30] <giannipower> klopt daar staat allemaal error enzo
#871 [11:30] <CubeTheThird> lokidu72, please explain what the problem is
#872 [11:30] <SlyGuy599> Alrighty, thanks!
#873 [11:30] <xola> ??> lokidu72 ask
#874 [11:30] <Absol> lokidu72: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#875 [11:30] <Absol> lokidu72: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#876 [11:30] <giannipower> oke
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#879 [11:32] <TigersGoMeow> I bought Minecraft, downloaded it, but it wont open.
#880 [11:32] <giannipower> Mustek, het spijt me maar dat lukt niet :(
#881 [11:32] <xola> ??> TigersGoMeow scold/work
#882 [11:32] <Absol> TigersGoMeow: Please don't say "it doesn't work". Tell us what exactly doesn't work and which error message you're getting.
#883 [11:32] <Mustek> giannipower: wat lukt er niet?
#884 [11:32] <giannipower> het kopieren
#885 [11:33] <giannipower> is dat erg/
#886 [11:33] <Mustek> vrij, want die crashlog toont wat er exact fout gaat
#887 [11:33] <Mustek> Staat er iets in genaamd "Pixel format not accelerated" ?
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#889 [11:34] <giannipower> ja ja dat staat er
#890 [11:34] <TigersGoMeow> says something about pixel format not accelerated
#891 [11:34] <Xaiux> Well, I might just give up on running a server on my Ubuntu machine then. Which really sucks, because it's a silent PC with good enough specs for a small srver
#892 [11:34] <Mustek> Ok, enkele kleine vraagjes: Is dit de eerste keer dat je probeert te spelen en/of Heb je recent windows 10 geinstalleerd?
#893 [11:35] <CubeTheThird> Xaiux, is that a clean Ubuntu install?
#894 [11:35] <AFabUnicorn> I have connected my mojang account to twitch, by my minecraft doesnt recognise it
#895 [11:35] <giannipower> windows 10 toen gebeurde dit helaas :(
#896 [11:35] <CubeTheThird> ??> AFabUnicorn launcher/relog
#897 [11:35] <Absol> AFabUnicorn: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#898 [11:35] <Xaiux> Preetty much. new as in a couple weeks
#899 [11:35] <CubeTheThird> AFabUnicorn, please also note twitch streaming was removed from the game as of 1.9
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#901 [11:36] <TigersGoMeow> mustek, i dont't understand you
#902 [11:37] <Mustek> TigersGoMeow: not talking to you
#903 [11:37] <CubeTheThird> TigersGoMeow, do you have a dxdiag report?
#904 [11:37] <TigersGoMeow> i think s
#905 [11:37] <CubeTheThird> TigersGoMeow, give a link to it here
#906 [11:37] <xola> ??> TigersGoMeow win/dxdiag
#907 [11:37] <Absol> TigersGoMeow: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#908 [11:37] <TigersGoMeow> http://paste.ubuntu.com/18034995/
#909 [11:38] <CubeTheThird> xola, you don't have to give them the instructions if they've already done it
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#911 [11:38] <Mustek> okay giannipower, kan je in je startmenu zoeken naar dxdiag?
#912 [11:38] <CubeTheThird> TigersGoMeow, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#913 [11:38] <elliot909_> how do you get help once you have the report
#914 [11:38] <TigersGoMeow> right, thank you
#915 [11:38] <CubeTheThird> elliot909_, copy the report onto http://paste.ubuntu.com and give the URL here.
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#917 [11:38] <AFabUnicorn> im trying to stream a mod pad which is version 1.7
#918 [11:38] <TigersGoMeow> cheers all
#919 [11:38] <giannipower> mustex, kun je me dat uitleggen dat zou fijn zijn
#920 [11:38] * TigersGoMeow [TigersGoMeow@notlogged] has quit. (Quit: Web client closed)
#921 [11:38] <elliot909_> http://paste.ubuntu.com/18035275/
#922 [11:38] <CubeTheThird> AFabUnicorn, try following the instructions Absol gave you
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#924 [11:39] <Mustek> giannipower: https://s.mustek.be/1467131949q.png
#925 [11:39] <CubeTheThird> elliot909_, 2 things. Firstly, your graphics card is not supported beyond windows 7
#926 [11:39] <CubeTheThird> elliot909_, secondly, due to a bug with the last drivers Intel released for your graphics card, you will not be able to play the most recent versions of the game
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#928 [11:39] <elliot909_> ok thanks so what do you suggest i do
#929 [11:40] <CubeTheThird> elliot909_, is your computer a laptop or desktop?
#930 [11:40] <elliot909_> it is a laptop
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#932 [11:40] <elliot909_> is there anyway to go back to windoes 7 for free
#933 [11:40] <CubeTheThird> elliot909_, how long ago did you upgrade?
#934 [11:41] <xola> ??> elliot909 downgrade
#935 [11:41] <elliot909_> im not too sure but probably when it came out
#936 [11:41] <xola> ??> elliot909 win/downgrade
#937 [11:41] <Absol> elliot909: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#938 [11:41] <CubeTheThird> elliot909_, then you'd have to manually reinstall windows 7 from a disc or backup
#939 [11:41] <elliot909_> ok thanks
#940 [11:42] <elliot909_> ok i will try to see if i made any points to revert back to thankyou
#941 [11:42] <CubeTheThird> elliot909_, otherwise, you could try linux if you feel so bold, or (your best option) would be to use a newer computer
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#944 [11:43] <Xaiux> oh, CubeTheThird, the server also never shows as available in the server list in the client. I have to direct connect to try conneecting
#945 [11:44] <CubeTheThird> Xaiux, yup definitely something blocking it
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#947 [11:46] <giannipower> mustek, hij vraagt aan mij of ik het wil opslaan of alle gegevens opslaan
#948 [11:47] <Mustek> opslaan
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#950 [11:47] <giannipower> nu staat er een soort van blad op mijn menu met DxDiag
#951 [11:48] <Mustek> ok, laten we nog eens proberen om te kopieren en te plakken in http://paste.ubuntu.com/
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#956 [11:52] <CubeTheThird> they just give up?
#957 [11:52] <CubeTheThird> nvm
#958 [11:53] <giannipower> mustex ben je er nog?
#959 [11:53] <Mustek> yep
#960 [11:53] <giannipower> System Information ------------------ Time of this report: 6/28/2016, 18:42:12 Machine name: DESKTOP-8CRK7G3 Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160527-1834) Language: Dutch (Regional Setting: Dutch) System Manufacturer: Packard Bell System Model: ONETWO M3700 BIOS: Default System BIOS
#961 [11:53] <Mustek> kan je dat op http://paste.ubuntu.com/ plakken?
#962 [11:53] * Josephine [Josephine@notlogged] has joined #minecrafthelp
#963 [11:54] <Mustek> In het veld naast "Content"
#964 [11:54] <Mustek> In het veld naast Poster zet je maar iets willekeurig, en dan druk je op de knop "Paste"
#965 [11:54] <Josephine> StellaVJM
#966 [11:55] <Josephine> hi
#967 [11:55] <CubeTheThird> Josephine, do you need something?
#968 [11:55] <Josephine> ya
#969 [11:56] <CubeTheThird> Josephine, and that would be..?
#970 [11:57] <Josephine> i need some help bc minecraft is saying fix promblem
#971 [11:57] <CubeTheThird> Josephine, what problem does it say to fix?
#972 [11:57] <Josephine> and i been trying to fix it
#973 [11:57] <Josephine> hold on let me check
#974 [11:57] <giannipower> sorry maar dat gaat ook al niet kan het niet makkelijk?
#975 [11:58] <giannipower> laat maar gewoon zitte
#976 [11:58] <giannipower> ik ga doeii
#977 [11:58] <Josephine> to upgrade windows oh
#978 [11:58] <Josephine> so thats it
#979 [11:58] <Josephine> well nice talking to u
#980 [11:58] <giannipower> thnx
#981 [11:59] <CubeTheThird> Josephine, umm.. what?
#982 [11:59] <giannipower> doe ik ga mstek
#983 [12:00] <Josephine> wait how do u install windows 10 again?i forgot XD
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#985 [12:00] <CubeTheThird> Josephine, what are you talking about? what problem is it saying to fix? graphics drivers?
#986 [12:00] <Mustek> There he goes again
#987 [12:00] <Mustek> I even made a video... https://s.mustek.be/1467133186d.webm
#988 [12:00] <Mustek> I even made a video... https://s.mustek.be/1467133186d.webm
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#990 [12:01] <Josephine> how do u install windows 10 so i can play minecraft
#991 [12:01] <CubeTheThird> he probably would have copied the URL from your video
#992 [12:01] <Mustek> hehe
#993 [12:01] <Mustek> what's so hard about using pastebin?
#994 [12:01] <xola> ??> Josephine win/dxdiag
#995 [12:01] <Absol> Josephine: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#996 [12:01] <CubeTheThird> Josephine, I don't understand what installing windows 10 has to do with it. Where does it tell you that?
#997 [12:01] <xola> make sure your system can use win10
#998 [12:02] <xola> driver compatibility is usually the problem
#999 [12:02] <Josephine> so i can play minecraft on my pc it will not let me go in bc of dat
#1000 [12:02] <CubeTheThird> Mustek, it's hard because it involves complex concepts like pasting
#1001 [12:02] <CubeTheThird> Josephine, what is the EXACT error message you get. The game doesn't require you to be on windows 10
#1002 [12:03] <Josephine> hold on let me check
#1003 [12:03] <Xaiux> Unless she is using the one from the Windows store, would that ask for Windows 10?
#1004 [12:03] <CubeTheThird> yes the windows 10 beta is only available on windows 10
#1005 [12:03] <CubeTheThird> but I'm pretty sure you wouldn't have access to it without it
#1006 [12:04] <CubeTheThird> not to mention, it doesn't give you 'fix the problem' messages
#1007 [12:04] <xola> win10 beta version is rather lame and outdated
#1008 [12:04] <CubeTheThird> it's on par with pocket edition
#1009 [12:04] <xola> pc version will still run on win 10 so you can play the newest versions
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#1011 [12:05] <Josephine> its says
#1012 [12:05] * Anzhi is now known as Anzhelika|Away
#1013 [12:06] <xola> I don't know if the win10 beta would run if the pc version wouldn't. if some unerlying driver compatibility can be overlooked
#1014 [12:06] <CubeTheThird> it can
#1015 [12:07] <xola> different code base?
#1016 [12:07] <CubeTheThird> the windows 10 beta uses directX, whereas the PC edition uses OpenGL
#1017 [12:07] <xola> ok
#1018 [12:07] <CubeTheThird> microsoft provides better basic support for their own standard (DX) as opposed to OpenGL when no official drivers are available
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#1020 [12:15] <Josephine> recenty installed Windows10,please ensure that your hardware manufactures updated drives for it,select fix problem
#1021 [12:15] <Josephine> ^^^^^^^^^^^^^^^^^^^^^^^^^^^
#1022 [12:15] <Josephine> pls anwser
#1023 [12:16] <CubeTheThird> ??> Josephine win/dxdiag
#1024 [12:16] <Absol> Josephine: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1025 [12:16] <manda> Ok I am nhot very computer savy i will try
#1026 [12:16] <manda> I have done this here is the url http://paste.ubuntu.com/18037554/
#1027 [12:17] <manda> I was told to do this and then find help on here
#1028 [12:17] <CubeTheThird> manda, one moment
#1029 [12:18] <CubeTheThird> manda, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1030 [12:19] <xola> try the win10 beta if you like, you should probably redeem your key while it still applies
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#1037 [12:25] <lassse1234> i frogot my email
#1038 [12:26] <Interesting> What he means is, he forgot his email and wishes to convert to mojang, what can be done about this?
#1039 [12:26] <xola> ??> lassse1234 account/forgot-email
#1040 [12:26] <Absol> lassse1234: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1041 [12:27] <Interesting> The one that he used has been deactivated.
#1042 [12:27] <Extreme> CubeTheThird: OpenGL 1.1 and DirectX is actually shipped in Windows by default but they only work with CPU-based rendering; Minecraft explicitly requests hardware acceleration which requires GPU drivers from the vendor. the Windows 10 Edition supports software rendering so it doesn't crash.
#1043 [12:28] <Interesting> Is there anything that can be done to change the email that he can use?
#1044 [12:28] <CubeTheThird> Interesting, contact Mojang about it
#1045 [12:28] <CubeTheThird> ??> Interesting mojang/emial
#1046 [12:28] <CubeTheThird> ??> Interesting mojang/email
#1047 [12:28] <Absol> Interesting: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1048 [12:28] <Absol> Interesting: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1049 [12:29] <Interesting> Thank you very much for your consideration and kindness. I shall be taking my leave now.
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#1066 [12:39] <JUST_A_N00B> HI
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#1068 [12:39] <CubeTheThird> hello JUST_A_N00B
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#1070 [12:42] <MiningMinecraft> Hello. My friend is having trouble connecting to a world that was once a Minecraft Realms world that I owned back in 1.7.4. Every time he attempts to connect he gets "Internal Server Error". We do not get any kind of error code or number.
#1071 [12:44] <Wyatt_> Hello, I'm trying to connect to another computer on multiplayer LAN. but when it tries to connect I get java.net.ConnectException: Connection timed out: no further information
#1072 [12:45] <CubeTheThird> Wyatt_, what anti-virus and firewall software do you have on both computers?
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#1075 [12:53] <_PresidnetSnow_> hi i have windows 10 and today i opened my minecraft launcher and clicked on the play button, the screen just sat there for a few seconds then i got a crash report followed by a banner that said that the game had crashed, so i sent a crash report to mojang and then i had to obtain a dxdiag report and it told me to go here, this is the link to my report: http://paste.ubuntu.com/18040555/
#1076 [12:54] <CubeTheThird> _PresidnetSnow_, one moment
#1077 [12:54] <CubeTheThird> _PresidnetSnow_, try download and install https://downloadcenter.intel.com/download/25188/Intel-Graphics-Driver-for-Windows-10-15-33-
#1078 [12:54] <_PresidnetSnow_> ok
#1079 [12:55] <_PresidnetSnow_> 2 different downloads came up, which one do i choose
#1080 [12:55] <CubeTheThird> _PresidnetSnow_, the exe one
#1081 [12:55] <CubeTheThird> first in this case
#1082 [12:56] <_PresidnetSnow_> ok it's downloading now
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#1087 [13:03] <DaCrazyMurder> when ever i log into minecraft it says upgrade my graphic drivers but i dont how to do that please help
#1088 [13:04] <CubeTheThird> DaCrazyMurder, do you have a dxdiag report?
#1089 [13:04] <DaCrazyMurder> yes
#1090 [13:04] <DaCrazyMurder> i have the link to it
#1091 [13:06] <CubeTheThird> DaCrazyMurder, give the link here
#1092 [13:06] <DaCrazyMurder> http://paste.ubuntu.com/18041528/
#1093 [13:06] <urielsalis> DaCrazyMurder, download and install https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen-
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#1098 [13:14] <IkBenTaco> I Can't Login To My Minecraft Account
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#1101 [13:16] <IkBenTaco> I Can't Login With my minecraft account to the launcher mojang.com and minecraft.net
#1102 [13:16] <CubeTheThird> IkBenTaco, what happens when you try?
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#1107 [13:18] <IkBenTaco> InvalidCredentialsExeption
#1108 [13:18] <CubeTheThird> IkBenTaco, have you tried resetting your password?>
#1109 [13:19] <IkBenTaco> Yes
#1110 [13:20] <CubeTheThird> ??> IkBenTaco login/throttle
#1111 [13:20] <Absol> IkBenTaco: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1112 [13:20] <Absol> IkBenTaco: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1113 [13:20] <IkBenTaco> i have this al done
#1114 [13:21] <CubeTheThird> IkBenTaco, you waited 3 hours after your last attempt to login?
#1115 [13:21] <IkBenTaco> I waited a whole day
#1116 [13:21] <IkBenTaco> yes yesterday already
#1117 [13:21] <CubeTheThird> IkBenTaco, then you will have to contact Mojang
#1118 [13:22] <CubeTheThird> ??> IkBenTaco mojang/email
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#1120 [13:22] <Absol> IkBenTaco: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1121 [13:22] <Absol> IkBenTaco: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1124 [13:23] <IkBenTaco> I have no transaction IDs more
#1125 [13:23] * moochfloatjr [moochfloatjr@notlogged] has joined #minecrafthelp
#1126 [13:23] <IkBenTaco> This is al my second account
#1127 [13:23] <moochfloatjr> hello! i'm looking for help on installing resource packs on ubuntu, i'm not too good with installing stuff in general so i could use some assistance
#1128 [13:23] <CubeTheThird> IkBenTaco, you don't have the confirmation email from your account purchase?
#1129 [13:24] <CubeTheThird> moochfloatjr, do you have a resource pack you want to install?
#1130 [13:24] <IkBenTaco> i have that email delet
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#1132 [13:24] <moochfloatjr> yes, i've downloaded it already - hitting the resource pack button in the menus opens something in my browser instead of in a folder
#1133 [13:24] <CubeTheThird> IkBenTaco, when did you purchase your account?
#1134 [13:25] <IkBenTaco> GiftCode
#1135 [13:25] <CubeTheThird> IkBenTaco, do you have the gift code?
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#1137 [13:25] <IkBenTaco> no
#1138 [13:25] <CubeTheThird> moochfloatjr, resource packs go in ~/.minecraft/resourcepacks
#1139 [13:25] <CubeTheThird> IkBenTaco, was it a gift card, or did someone give you the code?
#1140 [13:26] <moochfloatjr> alright, how do i get to that in my folder? i only have minecraft.jar
#1141 [13:26] <IkBenTaco> Someone give me the code
#1142 [13:26] <moochfloatjr> like when i open my folders i only see minecraft.jar
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#1145 [13:26] <IkBenTaco> he bought it for me
#1146 [13:26] <CubeTheThird> moochfloatjr, in what folder?
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#1149 [13:27] <CubeTheThird> IkBenTaco, then contact the person who bought it for you to get it again
#1150 [13:27] <moochfloatjr> in downloads
#1151 [13:27] <IkBenTaco> Ok
#1152 [13:27] <CubeTheThird> moochfloatjr, I didn't say in downloads. Home -> .minecraft -> resourcepacks
#1153 [13:27] <IkBenTaco> but this happened to several people
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#1155 [13:27] <moochfloatjr> there is no .minecraft, at least not as far as i can see opening up home
#1156 [13:28] <moochfloatjr> there
#1157 [13:28] <moochfloatjr> oops hit enter too soon
#1158 [13:28] <CubeTheThird> moochfloatjr, press ctrl + h to show hidden folders
#1159 [13:28] <IkBenTaco> Thanks For Helping
#1160 [13:28] <Mustek> or click this button? https://s.mustek.be/1467138529C.png
#1161 [13:29] <moochfloatjr> oh, thank you! that's a lot easier, i appreciate the help
#1162 [13:29] <OreWizard> ok so my minceaft sound is not comeing in at all on my headset my earphones work fine and i can hear minecraft with it. i checked the headset and i can hear youtube/online games ect. but i cant hear minecraft through them. any ideas?
#1163 [13:29] * moochfloatjr [moochfloatjr@notlogged] has quit. (Quit: Web client closed)
#1164 [13:29] <CubeTheThird> OreWizard, did you open minecraft before plugging in your headphones?
#1165 [13:30] <OreWizard> no
#1166 [13:30] <OreWizard> and it has worked in the past fine it just started recently
#1167 [13:31] <CubeTheThird> OreWizard, did you change something recently? install or update anything?
#1168 [13:31] * IkBenTaco [IkBenTaco@notlogged] has quit. (Quit: Web client closed)
#1169 [13:31] <OreWizard> the new launcer update i belive
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#1171 [13:31] <CubeTheThird> OreWizard, are you using the official game launcher?
#1172 [13:31] <OreWizard> but i didnt change anything eles
#1173 [13:31] <OreWizard> yes
#1174 [13:32] <CubeTheThird> OreWizard, ya so it's not that. The launcher hasn't received any updates in a while
#1175 [13:32] <OreWizard> any ideas?
#1176 [13:32] <CubeTheThird> OreWizard, does the game output sound on other devices?
#1177 [13:33] <OreWizard> yes my earbuds work fine
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#1179 [13:33] <CubeTheThird> OreWizard, are these not plugged in the same way?
#1180 [13:34] <OreWizard> one is audio jack the other is usb
#1181 [13:34] <OreWizard> earbuds audio jack. headset usb
#1182 [13:34] <CubeTheThird> ah
#1183 [13:34] <CubeTheThird> OreWizard, you'll probably have to adjust your system sound settings to have the game output to the right device
#1184 [13:35] <OreWizard> alright. how do i do this?
#1185 [13:36] <CubeTheThird> OreWizard, can you open your volume mixer, or sound mixer (whatever it's called on windows)
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#1187 [13:36] <OreWizard> ok
#1188 [13:36] <OreWizard> its open
#1189 [13:37] <CubeTheThird> OreWizard, you should be able to change the devices there
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#1192 [13:40] <OreWizard> you are offically the best person ever!
#1193 [13:40] <OreWizard> thank you!
#1194 [13:40] <CubeTheThird> glad that worked!
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#1207 [13:57] <Creed_MC> Hello. Can you play cross multi-platform between Windows 10 editiion and Wii u?
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#1210 [14:00] <girlgumdrop> Minecraft is taking 10 minutes to start up and crashing since upgrading to 1.10.2 on my MAC this evening please help
#1211 [14:01] <momo> my minecraft is not working ????
#1212 [14:01] <momo> why
#1213 [14:02] <girlgumdrop> That is what I need to find out as it has been slow since th last two updates with the launch taking 10 minutes and now it's crashing too .
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#1216 [14:03] <momo> ehy my minecraft is not working does any one know
#1217 [14:03] <momo> it say somethig about graphics
#1218 [14:04] <momo> something***
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#1221 [14:06] <girlgumdrop> i am running a macbook pro that was working fine up until I applied the last 2 updates and now it is crashing and still stuck on launching for 10 minutes.
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#1226 [14:07] <ttt> yes, my minecraft is not working
#1227 [14:09] * coltonswiecki [coltonswiecki@notlogged] has quit. (Client Quit)
#1228 [14:09] <CubeTheThird> ttt, do you have a dxdiag report?
#1229 [14:10] * coltonswiecki [coltonswiecki@notlogged] has joined #minecrafthelp
#1230 [14:11] <coltonswiecki> hi i need help with my minecraft i cant seen to play i get an error pixel format not accelerated
#1231 [14:11] <ttt> ??
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#1233 [14:11] <coltonswiecki> http://hopper.minecraft.net/help/pixel-format-not-accelerated/#win
#1234 [14:11] <CubeTheThird> ??> ttt win/dxdiag
#1235 [14:11] <Absol> ttt: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1236 [14:11] <CubeTheThird> coltonswiecki, do you have a dxdiag report?
#1237 [14:12] <coltonswiecki> yes
#1238 [14:12] <CubeTheThird> coltonswiecki, give a link to it here
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#1241 [14:13] <coltonswiecki> ------------------ System Information ------------------ Time of this report: 6/28/2016, 14:26:07 Machine name: CJ-PC Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: Latitude D531 BIOS: Phoenix ROM BIOS PLUS Ver
#1242 [14:14] <CubeTheThird> coltonswiecki, paste it onto http://paste.ubuntu.com and give the URL here.
#1243 [14:14] <coltonswiecki> http://paste.ubuntu.com/18046998/
#1244 [14:15] <CubeTheThird> coltonswiecki, one moment
#1245 [14:15] <coltonswiecki> okay
#1246 [14:16] <CubeTheThird> coltonswiecki, try download and install catalyst software: http://support.amd.com/en-us/download/desktop/legacy?product=Legacy1&os=Windows%20Vista%20-%2064
#1247 [14:17] <coltonswiecki> okay it is downloading one sec
#1248 [14:20] <coltonswiecki> almost done i think
#1249 [14:21] * carterD [carterD@notlogged] has joined #minecrafthelp
#1250 [14:21] <carterD> hello
#1251 [14:21] <carterD> is anyone here? i am confused
#1252 [14:21] * acops01 [acops01@notlogged] has joined #minecrafthelp
#1253 [14:21] <coltonswiecki> im here
#1254 [14:21] <carterD> hi!
#1255 [14:21] <coltonswiecki> hi
#1256 [14:21] <ttt> CUBE
#1257 [14:21] <carterD> so do you work for mojang?
#1258 [14:21] <acops01> http://paste.ubuntu.com/18047348/
#1259 [14:21] <coltonswiecki> no
#1260 [14:22] <coltonswiecki> im getting help
#1261 [14:22] <carterD> how do i get in contact with customer support
#1262 [14:22] <ttt> cubethethird
#1263 [14:22] <carterD> this is so confusing lol
#1264 [14:22] <CubeTheThird> ttt, .. ye?
#1265 [14:22] <CubeTheThird> acops01, one moment
#1266 [14:22] <ttt> is it this
#1267 [14:22] <coltonswiecki> no he should responde
#1268 [14:22] <ttt> https://login.launchpad.net/lv8vJmKD92X8p5fo/+decide
#1269 [14:22] <CubeTheThird> carterD, what do you need help with?
#1270 [14:23] <CubeTheThird> ttt, go back 1 page and give that link. The one you gave is not the right one
#1271 [14:23] <ttt> ok
#1272 [14:23] <CubeTheThird> acops01, sorry but your computer doesn't meet the minimum requirements for the game
#1273 [14:23] <ttt> http://paste.ubuntu.com/18047456/
#1274 [14:24] <ttt> is it
#1275 [14:24] <ttt> ???
#1276 [14:24] <coltonswiecki> im almost done
#1277 [14:24] <acops01> thank you!
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#1279 [14:25] <CubeTheThird> ttt, yes. Sorry but your computer doesn't meet the minimum requirements for the game
#1280 [14:25] <ttt> and??
#1281 [14:26] * carterD [carterD@notlogged] has quit. (Ping timeout: 195 seconds)
#1282 [14:26] <coltonswiecki> C:\Program Files\ATI\CIM\Reports\Report.xml
#1283 [14:26] <ttt> what i do??
#1284 [14:26] * szpejanek [szpejanek@notlogged] has joined #minecrafthelp
#1285 [14:27] <GreyVulpine> ttt - You'll need to play minecraft on another computer.
#1286 [14:27] <CubeTheThird> coltonswiecki, so did it install correctly?
#1287 [14:27] <coltonswiecki> yes
#1288 [14:28] <ttt> ok thank you
#1289 [14:28] <szpejanek> Hello, could you tell me if I can somehow recieve my minecraft nick that I forgot?
#1290 [14:28] <CubeTheThird> coltonswiecki, ok try the game again. You may need to reboot your computer first
#1291 [14:28] <CubeTheThird> szpejanek, are you able to login to account.mojang.com/me ?
#1292 [14:30] <szpejanek> Yes I have already logged in, but i have no minecraft account (from old days, when you used to have these premium account) connected to mojang account
#1293 [14:30] <CubeTheThird> szpejanek, ah. You'll have to contact Mojang about that then
#1294 [14:31] <CubeTheThird> ??> szpejanek mojang/email
#1295 [14:31] <Absol> szpejanek: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1296 [14:31] <Absol> szpejanek: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1299 [14:31] <szpejanek> thanks!
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#1302 [14:38] <ItsCaz> It won't let me login to my minecraft account.
#1303 [14:38] <ItsCaz> can someone help pls?
#1304 [14:39] <CubeTheThird> ItsCaz, what happens when you try?
#1305 [14:39] <M4n1us> Hello, anyone here atm that could help with account migration issues?
#1306 [14:40] <CubeTheThird> M4n1us, what issues?
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#1310 [14:41] <Meg> I can't download minecraft!
#1311 [14:42] <Meg> It says my pixel format is not accelerated
#1312 [14:42] <CubeTheThird> Meg, do you have a dxdiag report?
#1313 [14:42] <M4n1us> After migrating the account to Mojang I cant login into it, it either says, email not found or just doesnt login, and i cant even confirm the email because when i try it, it just says denied.
#1314 [14:43] <Meg> yes http://paste.ubuntu.com/18048754/
#1315 [14:44] <CubeTheThird> M4n1us, what is your minecraft username?
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#1318 [14:44] <CubeTheThird> Meg, one moment
#1319 [14:44] <CubeTheThird> Meg, download and install https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
#1320 [14:44] <M4n1us> Felixus123
#1321 [14:46] <CubeTheThird> M4n1us, well as far as I can tell the account is definitely migrated. It's possible your login attempts put you in a temporary lockout. Try waiting 3 hours before trying to login again
#1322 [14:47] <M4n1us> Well, I attempted it around 2 days ago and wrote a Support ticket but still dont have an answer and the issue presists, thanks for your time though :)
#1323 [14:48] <CubeTheThird> M4n1us, ya ok. Just wait to hear back from Mojang then
#1324 [14:48] <M4n1us> Alright
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#1327 [14:52] <Nate_> Hello
#1328 [14:52] <Felixus123> Hello there, i have the problem that i try to reset my passwort because i forgot it but i do not get any mail from mojang when i click on reset password
#1329 [14:53] <CubeTheThird> Felixus123, you'll have to contact Mojang about that
#1330 [14:53] <CubeTheThird> ??> Felixus123 mojang/email
#1331 [14:53] <Absol> Felixus123: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1332 [14:53] <Absol> Felixus123: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1334 [14:54] <Nate_> I need help because i just made a new mojang account with the same email i have for my minecraft account and when i sign in ln the website it says i have to buy minecraft but i already have it
#1335 [14:55] <Felixus123> thanks guys, i will try it
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#1338 [14:55] <Nate_> I need help because i just made a new mojang account with the same email i have for my minecraft account and when i sign in ln the website it says i have to buy minecraft but i already have an account
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#1340 [14:56] <CubeTheThird> Nate_, what is your minecraft username?
#1341 [14:57] <Nate_> october5
#1342 [14:57] <Nate_> its october5
#1343 [14:58] <CubeTheThird> Nate_, yes
#1344 [14:58] <Nate_> k
#1345 [14:58] <CubeTheThird> Nate_, as far as I can tell that account is already associated with a Mojang account. You could not have created a new Mojang account with the same email
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#1348 [14:58] <INeedHelp> Does anyone know what to do when your game will like,let you log in and let you go on servers but it crashes after about a minute?
#1349 [14:58] <Nate_> wait then how do i find my account for my minecraft accoubt
#1350 [14:59] <CubeTheThird> Nate_, you probably have the account on a different email
#1351 [14:59] <Nate_> :/
#1352 [14:59] <CubeTheThird> INeedHelp, do you get a crash report?
#1353 [14:59] <Nate_> how do i figure out my email ?
#1354 [14:59] <INeedHelp> Yeah.
#1355 [14:59] <CubeTheThird> INeedHelp, copy the report onto http://paste.ubuntu.com and give the URL here.
#1356 [14:59] <CubeTheThird> Nate_, you can try resetting your password on moajng.com with different emails. If you don't get a response, you'll have to contact Mojang about this
#1357 [15:00] <CubeTheThird> ??> Nate_ mojang/email
#1358 [15:00] <Absol> Nate_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1359 [15:00] <Absol> Nate_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1360 [15:00] <INeedHelp> I've had this problem before and I went here and was told to just delete the stuff my my .Minecraft folder and then restart my game and that worked. And i've had to do that exact thing a few times and it works every time but this time it's not working.
#1361 [15:00] <INeedHelp> :/
#1362 [15:02] <CubeTheThird> INeedHelp, I still need a link to your crash report
#1363 [15:03] <INeedHelp> I'm waiting Minecraft to load again.
#1364 [15:06] <Nate_> ahh! all i wanted was to change my skin and now i have to go through all this sign in stuff when on the old website you were able to use your username and password
#1365 [15:06] <INeedHelp> So do I just give the URL here?
#1366 [15:09] <CubeTheThird> sorry I g2g
#1367 [15:09] <INeedHelp> :/
#1368 [15:10] <INeedHelp> so like... can i get help from someone else?
#1369 [15:10] <INeedHelp> Because this is really getting on my nerves.
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#1371 [15:12] <HelpPlease> Can somebody help me?
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#1379 [15:23] <jnc> My computer is updated to Windows 10 and now Minecraft doesn't work.
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#1381 [15:24] <jnc> http://paste.ubuntu.com/18051121/
#1382 [15:24] <jnc> http://paste.ubuntu.com/18051121/
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#1388 [15:35] <AiyanaTumbles> my minecraft accound has been lagging for the past week. i finally got single player world to work. the multiplayer surver mineplex wont work as well as all multiplayer. i have a microsoft surface 3 computer. What shoukd i do?
#1389 [15:36] <HelpPlease> What do I do when I am able to log onto Minecraft and go on servers but Minecraft crashes about a minute after I log onto a server?
#1390 [15:37] <AiyanaTumbles> thats odd that happens to me sometimes also
#1391 [15:37] <HelpPlease> I was already told to copy the crash report onto Ubuntu already and I did that but the person helping me left. :/
#1392 [15:38] <AiyanaTumbles> wt thats rude maybe you could try again with a new person
#1393 [15:38] <HelpPlease> Well, most of the time I just have to go to my .Minecraft folder and delete all the stuff in it and then restart Minecraft and it works fine again. But this time It's not working. And nobody else is helping.
#1394 [15:38] <Anna> You never linked the url here
#1395 [15:39] <HelpPlease> I know, that's because the person helping me left.
#1396 [15:39] <AiyanaTumbles> this survice thing stinks
#1397 [15:39] <Anna> Also that person had to go. This is a volunteer channel and people can be busy sometimes
#1398 [15:39] <HelpPlease> I didn't wanna just waste my time.
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#1401 [15:39] <Anna> It wouldn't be wasting your time. Someone could have read your crash report by now
#1402 [15:39] <HelpPlease> I've been waiting here for an hour. Lol
#1403 [15:40] <HelpPlease> For someone to reply and help and nobody has helped.
#1404 [15:40] <Anna> AiyanaTumbles: how exactly does mulyiplayer not work?
#1405 [15:40] <Anna> HelpPlease: we can't unless you link the ubuntu url
#1406 [15:40] <Anna> which we have been waiting for you to do
#1407 [15:40] <HelpPlease> http://paste.ubuntu.com/18050745/
#1408 [15:40] <HelpPlease> Nobody asked.
#1409 [15:40] <AiyanaTumbles> it laggs so much to the point were i cant see
#1410 [15:40] <Anna> Cube asked
#1411 [15:40] <Anna> and you were told to
#1412 [15:41] <Anna> HelpPlease: try toggle VBOs in video settings
#1413 [15:41] <AiyanaTumbles> anna can u help me?
#1414 [15:41] <HelpPlease> And I asked if I was supposed to here and then he/she just left.
#1415 [15:42] <Anna> AiyanaTumbles: your problem just sounds like low fps or bad connection. Try turning down your video settings or a differebt computer
#1416 [15:42] <AiyanaTumbles> i have
#1417 [15:42] <AiyanaTumbles> no luck
#1418 [15:43] <AiyanaTumbles> whats fps?
#1419 [15:43] <Anna> frames per second. Often confused with "lag" or "latency"
#1420 [15:43] <AiyanaTumbles> how do i turn it higher?
#1421 [15:44] <HelpPlease> Ok, now it's working but it's so laggy
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#1423 [15:48] <jnc> My computer recently updated to Windows 10 all on it's own and now my Minecraft keep crashing and there are no problems with any of my drivers. Any idea why this is happening?
#1424 [15:48] <HelpPlease> Okay, now it's working fine. Thank you for your help.
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#1430 [15:52] <ThatDudeShot> Do you guys know what happened to the old minecraft where you could play lava flood and all that?
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#1432 [15:52] <ThatDudeShot> Yes or no?
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#1434 [15:53] <VDK> 18053387
#1435 [15:53] <ThatDudeShot> @Absol what happened to the old free minecraft? ( I already bought the game but I am just asking)
#1436 [15:54] <VDK> can anyone help me with this
#1437 [15:54] <VDK> 18053387
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#1440 [15:54] <VDK> hello
#1441 [15:54] <VDK> can anyone help me with this ?
#1442 [15:54] <VDK> I can't play the game
#1443 [15:54] <VDK> 18053387
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#1446 [15:55] <Kedalilah> Has anyone else had an issue where the actual minecraft site won't let you changgge your skin?
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#1449 [15:56] <VDK> can the admin help me pld ?
#1450 [15:56] <VDK> I can't launch yhr game
#1451 [15:56] <VDK> the game
#1452 [15:56] <VDK> 18053387
#1453 [15:58] <Zoeheart345> Everytime i try to launch the game I get a crash message that tells me my drivers are out of date. I have tried updating them via the link provided. i followed all the steps to no avail. i have no idea what to do next.
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#1457 [16:02] <Zoeheart345> Everytime i try to launch the game I get a crash message that tells me my drivers are out of date. I have tried updating them via the link provided. i followed all the steps to no avail. i have no idea what to do next.
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#1461 [16:10] <Zoeheart345> Everytime i try to launch the game I get a crash message that tells me my drivers are out of date. I have tried updating them via the link provided. i followed all the steps to no avail. i have no idea what to do next.
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#1469 [16:17] <Austin> hello
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#1474 [16:18] <Austin> hello
#1475 [16:22] <Austin> can you guys are an update to Minecraft on xbox360 where people can have guns
#1476 [16:32] <ItsCaz> Ij
#1477 [16:32] <ItsCaz> Ok
#1478 [16:32] <ItsCaz> so
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#1481 [16:32] <ItsCaz> I have a problem
#1482 [16:32] <ItsCaz> It says Invalid Credentials.
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#1486 [16:35] <royalmaster55> When i open minecraft it say's an error regarding "Minecraft Runtime Environment". How do i fix this error?
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#1488 [16:37] <dbrady> 'lo all. Weird (for me) new issue: F3 doesn't work on OSX. All the other F-keys work, and if I assign the F3 key in System Preferences it does work, so the hardware is good. Have tried every combination I can think of of Fn + Cmd + Shift etc. Anybody else seeing this?
#1489 [16:37] <Troy> hi, i was wondering how i can migrate an old minecraft account that lacks the original email
#1490 [16:38] <Troy> my friend and i wanted to play on realms so i purchased one for a month and now his old account cant join it
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#1492 [16:38] <royalmaster55> When i open minecraft it say's an error regarding "Minecraft Runtime Environment". How do i fix this error?
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#1513 [17:29] <illusionderp> I got this problem with updating the launcher for MAC OS X it just stops at 59.51 and says its unable to update the minecraft native Launcher
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#1519 [17:36] <DracalDragon> I need help. I just had to do a password reset on my account. someone had apparently hacked my account and changed my user name and I don't remember the answers to my security questions so I can't get into my settings. the website isn't sending my questions reset email and it is ticking me off. please help
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#1523 [17:36] <Lildirt> Doubt we can do much for you, DracalDragon. Contact Mojang's support email.
#1524 [17:37] <DracalDragon> ow
#1525 [17:37] <DracalDragon> how
#1526 [17:39] <Lildirt> Refer to this page for stolen account info. https://help.mojang.com/customer/en/portal/articles/361483-my-account-was-stolen
#1527 [17:39] <Lildirt> Refer to this page for contacting Mojang. https://help.mojang.com/customer/portal/emails/new?ref=footer
#1528 [17:39] <Rana> I tried to open minecraft several times and when i try to press the play button it loads then tells me that there is an error and it told me to fix this error by going to a specific site that led me to here so help
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#1530 [17:41] <coltonswiecki> i need help with a error pixel format not accelerated
#1531 [17:42] <DracalDragon> thank you
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#1533 [17:42] <coltonswiecki> i did this on another computer and it needed a catylst driver can i get that link
#1534 [17:43] <coltonswiecki> hello?
#1535 [17:44] <Lildirt> Seems like a lot of the #mch people are out. You'll have to wait around for one of them to get back.
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#1537 [17:44] <coltonswiecki> k
#1538 [17:46] <Rana> i have the same problem as coltonswiecki pixel format not accelerated
#1539 [17:47] <Rana> hello can you help us ?
#1540 [17:47] <coltonswiecki> what i did was download a game graphic card driver and it worked but i need it again
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#1545 [17:49] <Lildirt> Sorry. Rana, the community #mch people seemed to have stepped out for right now.
#1546 [17:49] <coltonswiecki> i need help with a pixel format not accelerated error i think i need a catylast card driver link
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#1548 [17:50] <Lildirt> Depends on your system, coltonswiecki. If you have AMD drivers, then Catalyst / Crimson driver will work. If you have nVidia, then (likely) GeForce Experience driver. If you have Intel, they've got their graphics drivers buried somewhere.
#1549 [17:51] <coltonswiecki> can i get a AMD driver link
#1550 [17:51] <Lildirt> I think the only thing you two need to do is update your graphics drivers. But again, if you don't know what you're doing, I'd wait for the #mch folks to get back.
#1551 [17:51] <coltonswiecki> ok
#1552 [17:52] <Rana> im sorry but how do we update them..is it from dxdiag
#1553 [17:52] <coltonswiecki> yes idk how
#1554 [17:52] <coltonswiecki> ha
#1555 [17:52] <Lildirt> It depends on your system. Again, might want to wait for the #mch folks to come back.
#1556 [17:52] <mattym> Do you have the link to your dxdiag report? If so please post the link in this chat.
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#1560 [17:53] <coltonswiecki> ------------------ System Information ------------------ Time of this report: 6/28/2016, 18:40:05 Machine name: VITAMIN-PC Operating System: Windows 10 Home 32-bit (10.0, Build 10586) (10586.th2_release_sec.160527-1834) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: OptiPlex 360 BI
#1561 [17:54] <mattym> ??> coltonswiecki win/dxdiag
#1562 [17:54] <Absol> coltonswiecki: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1563 [17:54] <mattym> coltonswiecki, You need to follow ALL the directions in that link from Absol
#1564 [17:55] <coltonswiecki> http://paste.ubuntu.com/18060700/
#1565 [17:55] <Rana> mattym do you know what i should do
#1566 [17:55] <mattym> coltonswiecki, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1567 [17:55] <mattym> Rana, Do you have the link to your dxdiag report?
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#1569 [17:56] <coltonswiecki> how much will that cost
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#1571 [17:56] <josh_> my minecraft won't update i need help!
#1572 [17:57] <mattym> coltonswiecki, When did you update to Windows 10?
#1573 [17:57] <mattym> josh_, How so?
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#1575 [17:57] <coltonswiecki> 1 or 2 weeks ago
#1576 [17:57] <mattym> coltonswiecki, To downgrade from Windows 10 back to your previous version of Windows (Only if you updated to Windows 10 within the last 30 days), see the info here http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1577 [17:57] <josh_> i am using a mac. it will download runtime over and over again and then say it can't update the native minecraft launcher
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#1582 [18:00] <TheNetherFires> Xola, that driver update has broken my shaders, how would I go about fixing my shaders?
#1583 [18:00] * IVANCGS12 [IVANCGS12@notlogged] has joined #minecrafthelp
#1584 [18:00] <josh_> i am using a mac. it will download runtime over and over again and then say it can't update the native minecraft launcher
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#1587 [18:02] <josh_> MY MINECRAFT WONT UPDATE. IT DOWNLOADS THEN SAYS THAT IT CANT UPDATE THE NATIVE LAUNCHER
#1588 [18:02] <TheNetherFires> I see cyan, magenta, and blue when I look around.
#1589 [18:02] <TheNetherFires> Josh
#1590 [18:02] <josh_> YEA
#1591 [18:02] <TheNetherFires> have you tryed reinstalling minecraft?
#1592 [18:02] <josh_> MANY TIMES
#1593 [18:02] * hugotx [hugotx@notlogged] has joined #minecrafthelp
#1594 [18:02] <TheNetherFires> Hmm
#1595 [18:02] <josh_> at least five times
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#1597 [18:03] <TheNetherFires> oh did you say mac? I cant help you there....
#1598 [18:03] <josh_> dang it
#1599 [18:03] <TheNetherFires> Wait, and maybe someone will help
#1600 [18:03] <josh_> ok
#1601 [18:03] <Lildirt> Did you purge the .minecraft folder (wherever the hell it is on OS X) during those "reinstalls" or just redownload the launcher?
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#1603 [18:04] <Lildirt> Might help. You'll lose all of your world saves and servers though if you completely remove it.
#1604 [18:04] <TheNetherFires> Oh wait
#1605 [18:04] <Lildirt> So, be sure to not actually delete it and just move it elsewhere.
#1606 [18:04] <josh_> thats fine
#1607 [18:04] <TheNetherFires> Locate your Library file, go into spotlight, and type library. Go to the Appdata file, and delete the Minecraft folder
#1608 [18:04] <josh_> ok
#1609 [18:04] <josh_> in finder?
#1610 [18:04] <TheNetherFires> It doesnt show in finder, so find your spotlight searchbar
#1611 [18:05] <TheNetherFires> and type library
#1612 [18:05] <mattym> ??> josh_ mac/reinst
#1613 [18:05] <Absol> josh_: You may need to reinstall the locally installed files that Minecraft puts into place.
#1614 [18:05] <Absol> josh_: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#1615 [18:05] <josh_> ok
#1616 [18:05] <josh_> you guys rock
#1617 [18:05] <josh_> ill try it
#1618 [18:05] <mattym> TheNetherFires, We dont support shaders or any mods in this channel.
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#1621 [18:05] <TheNetherFires> then where would I go
#1622 [18:06] <TheNetherFires> for modded/shaders support
#1623 [18:06] <mattym> TheNetherFires, Whatever website you got them from in the past should have support info
#1624 [18:06] <josh_> i put that in terminal now what?
#1625 [18:06] <TheNetherFires> Okay, thank you.
#1626 [18:06] <Lildirt> and if they don't, then you're boned. :p
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#1628 [18:06] <TheMoon> Unsure what to do here... I am looking for some help about some stuff and well it sent me here o.0
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#1631 [18:07] <TheNetherFires> Probably had to with when xola helped me fix my random crash issue,
#1632 [18:07] <TheNetherFires> Probably had to with when xola helped me fix my random crash issue,
#1633 [18:07] * TheNetherFires [TheNetherFires@notlogged] has left #minecrafthelp
#1634 [18:07] <mattym> TheMoon, What was the initial issue?
#1635 [18:08] <TheMoon> Well I bough the game a few months ago and I just got my laptop fixed to where I can finally play games again and when I go to log into the account it says I never even bough the game and I need to buy it again
#1636 [18:08] <The_Unwanted_One> Has anyone ever experienced a Minecraft server like mine?
#1637 [18:08] <TheMoon> At first I though it was the wrong account but I tried all 3 and it says the same thing....
#1638 [18:08] <mattym> TheMoon, And if you try to log in on the website?
#1639 [18:09] <TheMoon> Says the same thing.. But I know I own the game because I was playing online with a few friends with the account... I even had my own server for awhile to...
#1640 [18:09] <mattym> ??> TheMoon login/throttle
#1641 [18:10] <Absol> TheMoon: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1642 [18:10] <Absol> TheMoon: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
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#1646 [18:11] <TheMoon> I've done that though and it still tells me I can only play demos and I need to buy..
#1647 [18:12] <mattym> TheMoon, Did you wait 3 hours without attempting to log in at all on any of the accounts
#1648 [18:13] <TheMoon> I didn't have to wait though, I sent in for a new password because I knew I didn't remember it and when I got the email to change it I logged in and that's when found out I no longer owned the game..
#1649 [18:14] <mattym> TheMoon, Do what the information told you to do. Wait 3 hours, do not attempt to log in or change the info for any of the accounts. after that time, do another password reset on any of the accounts you tried to reset. Then try to log in
#1650 [18:15] <mattym> TheMoon, If you still get the issue after then, you will need to contact Mojang.
#1651 [18:15] <TheMoon> Kk and that's threw email right? I have never really had any issues before so I was unsure and thank you.
#1652 [18:17] <mattym> TheMoon, Its most likely a lockout, if its not, you will need to contact them via the form on the website, and that can take a few days to get a reply
#1653 [18:20] <The_Unwanted_One> My problem: My friend and I logged on to the SAME EXACT Minecraft server and we were both at the hub. However, he wasn't able to see me on his end on the server and vice versa.
#1654 [18:20] <The_Unwanted_One> Both of us were in the same EXACT variation.
#1655 [18:20] <The_Unwanted_One> I mean spot
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#1658 [18:23] <Lildirt> The_Unwanted_One: It's very possible the server vanishes other players from you. Otherwise, if you were in a hub, it's possible they have a BungeeCord instance running, which means you two could be in completely different lobby servers.
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#1663 [18:27] <Blowntobitz> Yesturday i opened up minecraft PC (on Mac) and it said that it had an update. So i try to update it and tries updating and restarts the update like three times. After the third time it says "Unable to update Native Launcher." Ive tried deleting the game and re-downloading it because it worked the last time this happened but its still doing it. Im really getting annoyed because i've been wanting to play and it wont let me.
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#1666 [18:29] <lilangels66> minecraft PE
#1667 [18:31] <lilangels66> hello????????
#1668 [18:32] <Lildirt> lilangels66: Hi.
#1669 [18:33] <lilangels66> i updated my minecraft for my grandson and it keeps giving these black sqares
#1670 [18:35] <lilangels66> there are no pick axe or hammers because when he tries to place something the black square or circle comes out instead
#1671 [18:36] * cappuccino [cappuccino@notlogged] has joined #minecrafthelp
#1672 [18:38] <lilangels66> the place where the different stones or tools are, are replaces by the black squares or circles even when he went on another world the floweres were black
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#1675 [18:40] <Lildirt> Ah. Sounds like a texture issue. Haven't heard that one before. You'll have to stick around until someone can actually help you out.
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#1678 [18:41] <Rana> hello
#1679 [18:41] <Lildirt> As a side note, I don't know if you'll ever find a response for pocket edition (assuming that's what you need, by you saying "minecraft PE").
#1680 [18:41] <lilangels66> ok lildirt ty
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#1682 [18:42] <Rana> i have a problem with pixel format
#1683 [18:42] <Rana> pixel format not accelerated
#1684 [18:42] <Lildirt> Rana: Are you on Windows 10?
#1685 [18:43] <Rana> yes
#1686 [18:43] <Rana> http://paste.ubuntu.com/18059175/
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#1688 [18:43] <Rana> you might need this right
#1689 [18:43] <lilangels66> no just kindle fire hd
#1690 [18:44] <xola> ??> Rana win/downgrade
#1691 [18:44] <Absol> Rana: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1692 [18:44] <Lildirt> Beat me to it. :p
#1693 [18:44] <Lildirt> lilangels66: But you're running pocket edition specifically, yes?
#1694 [18:44] <lilangels66> ithank you both
#1695 [18:45] <lilangels66> yes i am just PE
#1696 [18:45] <Rana> wait do you mean i should go to windows 8 Absol
#1697 [18:45] <Rana> or 7
#1698 [18:45] <xola> You can't use windows 10.
#1699 [18:45] <Rana> oh
#1700 [18:45] <Lildirt> Rana: Doesn't matrter. Just don't use 10.
#1701 [18:45] <lilangels66> kindle isa not windows at all
#1702 [18:45] <xola> you can but you can't get drivers on your integrated gpu
#1703 [18:46] <xola> you could add a dedicated card
#1704 [18:46] <Rana> so minecraft works on either 8 or 7
#1705 [18:46] <xola> minecraft works on all, but your hardware needs drivers
#1706 [18:46] <Rana> and how do i get them
#1707 [18:46] <xola> upgrade the pc or downgrade the os
#1708 [18:46] <Lildirt> lilangels66: Yeah. The information earlier was to someone else, not to you. Like I said earlier though, pocket edition isn't usually "known" around here. Most people here use the Windows/Mac/Linux version of Minecraft.
#1709 [18:47] <Rana> so the link absol gave me was to downgrade
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#1711 [18:47] <xola> do you want to spend money on upgrades?
#1712 [18:47] <Rana> no
#1713 [18:47] <Lildirt> lilangels66: But who knows. Like I also said, stick around. Maybe someone will know. This is a community-driven channel, so I don't know what everyone here does in their own time. ;)
#1714 [18:47] <xola> it might take a few hundred on a low end upgrade
#1715 [18:47] <lilangels66> i do have xbox microsoft account
#1716 [18:48] <lilangels66> but thats on my laptop
#1717 [18:48] <Rana> xola,so do you know anyway that i can fix the problem without paying cause i paid too much
#1718 [18:49] <xola> Rana, you only have 2gb ram, no dedicated graphics card. cheapest way is to downgrade away from windows 10
#1719 [18:49] <Lildirt> Rana: As xola suggested, you have two paths. Upgrade your hardware or downgrade from Windows 10.
#1720 [18:49] <lilangels66> thats what i want to know also. i dont want to have eto pay for the same game again
#1721 [18:49] <Rana> so last question does downgrading need money
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#1723 [18:49] <dback012> Since upgrading to windows 10, i am no longer able to play minecraft. I get an error recommending that I update the drivers for my graphics card. I followedt the instructions provided but I do not see an updated graphics driver available for my pc. Any ideas?
#1724 [18:50] <Lildirt> dback012: Don't use Windows 10.
#1725 [18:50] <Lildirt> That's literally all you can do if you have no video drivers.
#1726 [18:50] <xola> it should not cost to downgrade, no
#1727 [18:50] * SoLnAr9 [SoLnAr9@notlogged] has joined #minecrafthelp
#1728 [18:50] <Lildirt> ??> dback012 win/downgrade
#1729 [18:50] <Rana> so how do i downgrade xola
#1730 [18:50] <Absol> dback012: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1731 [18:50] <Lildirt> ^ this is an option, if you need it, dback012.
#1732 [18:50] <dback012> thank you I will look it over
#1733 [18:51] <SoLnAr9> crached with JAVA you can help me pleas
#1734 [18:51] <xola> ??> SoLnAr9 win/dxdiag
#1735 [18:51] <Absol> SoLnAr9: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1737 [18:51] <Blowntobitz> hello?
#1738 [18:51] <Lildirt> Blowntobitz: Hi.
#1739 [18:51] <Rana> absol is the link you sent for downgrading
#1740 [18:52] <Rana> ?
#1741 [18:52] <xola> ??> Blowntobitz ask
#1742 [18:52] <Absol> Blowntobitz: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1743 [18:52] <Absol> Blowntobitz: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
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#1745 [18:52] <SoLnAr9> i french sorry
#1746 [18:52] <Lildirt> Rana: Absol is a bot. He's going to be appearing to send messages helping other people.
#1747 [18:52] <SoLnAr9> i'm french sorry
#1748 [18:52] <xola> Rana, do you need the downgrade link? scroll up
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#1751 [18:52] <Rana> ok
#1752 [18:53] <xola> it's not always possible to downgrade. read the linked page
#1753 [18:53] <Rana> thanks so much xola and lil dirt
#1754 [18:53] <SoLnAr9> i don't understand
#1755 [18:53] <BrendanM> I need help, I forgot my email to my account but I know the password and username
#1756 [18:53] <xola> ??> SoLnAr9 win/dxdiag
#1757 [18:53] <Absol> SoLnAr9: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1758 [18:53] <Rana> xola so if i cant downgrade then im forced to pay?
#1759 [18:53] <SoLnAr9> can you speack french
#1760 [18:54] <Lildirt> BrendanM: We cannot really help with account issues here. This is a community-driven support channel, not official Mojang support. You'll need to get in contact with their support for anything useful.
#1761 [18:54] <SoLnAr9> ?
#1762 [18:54] <xola> shouldn't. do you have backups or restore discs?
#1763 [18:54] <Lildirt> xola: I think they mean that they'll have to buy upgrades or something.
#1764 [18:54] <SoLnAr9> i can speack with french pleas
#1765 [18:54] * dback012 [dback012@notlogged] has quit. (Quit: Web client closed)
#1766 [18:54] <xola> Suivez les instructions ici: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1767 [18:54] <GGBR> i need some help, my drivers are out of date http://paste.ubuntu.com/18063576/ here's the link (i'm from brzil so i dont know how to speak english)
#1768 [18:54] <SoLnAr9> c'est ce que j'ai fais mais cela ne marche pas désolé
#1769 [18:55] <Blowntobitz> So Im on Mac and yesterday when i was opening up my Minecraft it said it started "downloading runtime" 3 times before it failed and said "Unable to update Minecraft Launcher." This happened before and i reinstalled it but it still gives me the message. Does anyone know what i should do?
#1770 [18:55] <Rana> idk but can i ask you later if downgrading doesnt work xola
#1771 [18:55] <xola> only reason you'd need to pay is if you can't get your old OS back and end up paying some IT guy or shop or charged for a new windows key
#1772 [18:55] <xola> you should have the OEM key at a minimum
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#1775 [18:56] <SoLnAr9> OEM ??
#1776 [18:56] <xola> Rana: OEM key or restore to downgrade
#1777 [18:56] <thedominator321> i dont know my email
#1778 [18:56] <xola> SoLnAr9, Suivez les instructions ici: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1780 [18:56] <GGBR> guys can you help me my drivers are out of date i already went to the intel's website and there's no more things to download, can you help me? http://paste.ubuntu.com/18063576/
#1781 [18:57] <thedominator321> is this the actual support chat?
#1782 [18:57] <xola> ??> thedominator321 account/forgot-email
#1783 [18:57] <Absol> thedominator321: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1784 [18:57] <Rana> xola whats the OEM key
#1785 [18:57] <thedominator321> if i dont know the email how can i change my password
#1786 [18:57] <xola> ??> GGBR win/dxdiag
#1787 [18:57] <Absol> GGBR: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1788 [18:57] <Blowntobitz> so does no one know or....
#1789 [18:58] <GGBR> absol i already did it
#1790 [18:58] <SoLnAr9> merci mais vous n'êtes pas utile pour moi bye
#1791 [18:58] <xola> Rana, you can use the sticker on the computer if you get the original ISO onto a disc if you lack restore discs and the downgrade path doesn't work
#1792 [18:58] * SoLnAr9 [SoLnAr9@notlogged] has quit. (Quit: Web client closed)
#1793 [18:58] <thedominator321> this is some bullshit yall dont help with shit
#1794 [18:58] <Absol> thedominator321: Please keep it civil
#1795 [18:58] <Lildirt> thedominator321: This is a community-driven support channel. Most (if not all) people here aren't officially affiliated with Mojang.
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#1797 [18:59] <Blowntobitz> So Im on Mac and yesterday when i was opening up my Minecraft it said it started "downloading runtime" 3 times before it failed and said "Unable to update Minecraft Launcher." This happened before and i reinstalled it but it still gives me the message. Does anyone know what i should do?
#1798 [18:59] <Rana> whats this sticker
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#1800 [18:59] <Rana> xola
#1801 [18:59] <xola> I am guessing that was meant for SoLnAr9
#1802 [18:59] <xola> Rana, did you try the downgrade option ?
#1803 [18:59] <Rana> no im just asking if it doesnt work
#1804 [19:00] <Joseph> Anyone help with my minecraft crashes? 5 minutes of gamplay before it crashes.
#1805 [19:00] <Blowntobitz> please if someone knows how to help that would be great, if not this is just a waste of my time
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#1807 [19:00] <GGBR> please can you help me im with a problem with drivers out of date! i already tried to dowload the newest ones but the problem is... they don't exist so im writting here to you help me http://paste.ubuntu.com/18063576/
#1808 [19:01] <Blowntobitz> So Im on Mac and yesterday when i was opening up my Minecraft it said it started "downloading runtime" 3 times before it failed and said "Unable to update Minecraft Launcher." This happened before and i reinstalled it but it still gives me the message. Does anyone know what i should do?
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#1810 [19:01] <Snowygamer> Whenever I try to join a server it let's me on there for only about 3-5 seconds then it crashes, this happened ever since it had switched to 1.10 and switched back to 1.9.4, I've tried re-installing Minecraft, and restarted my computer, and the same issue occurs, any ideas on how to fix this?
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#1812 [19:01] <Lildirt> Blowntobitz: Please have patience. Mac users aren't the most common thing around. This is an IRC channel, so not everyone is around all the time. Wait; maybe someone will be able to help you out that knows what they're doing./
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#1814 [19:02] <Rana> xola it says i will be able to do it IN A MONTH so i should wait for a WHOLE MONTH
#1815 [19:02] <Joseph> 'Failed to write core dump. Minidumps are not enabled by default on client versions of Windows' - could someone explain this to me? Minecraft Crash report
#1816 [19:03] <Lildirt> Rana: The Windows downgrade? I don't think so. You have to do the downgrade within a month of upgrading from Windows 7/8/8.1 to Windows 10.
#1817 [19:03] <Rana> OH
#1818 [19:04] <Rana> but i just upgraded to windows 10 from like 4 days
#1819 [19:04] <Lildirt> Rana: If it has been over a month since your upgrade, or you got the computer with Windows 10, then you can't do anything.
#1820 [19:04] <xola> so hopefully you can downgrade easily, Rana
#1821 [19:04] <Lildirt> Rana: Otherwise, if you want to go through with the downgrade so you can play, by all means follow the instructions.
#1822 [19:04] * om123 [om123@notlogged] has joined #minecrafthelp
#1823 [19:04] <om123> htftrhjf
#1824 [19:04] <om123> hjkhj
#1825 [19:04] <om123> hj,
#1826 [19:04] <om123> hjnhg,
#1827 [19:04] * Absol kicked om123 from #minecrafthelp (Reason: m123 :Stop spamming)
#1828 [19:04] <Rana> yes please Lildirt
#1829 [19:04] <xola> Rana http://www.acer.com/ac/en/IL/content/model/NX.M09ET.002
#1830 [19:05] <Rana> thanks
#1831 [19:05] <xola> looks like you're going back to Windows 7 home premium
#1832 [19:05] <Rana> ill try it
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#1835 [19:05] <Rana> me ,xola
#1836 [19:05] <Blowntobitz> Do you think if im able to download an old launcher for Minecraft i would be able to play and not get the "unable to update native launcher" message?
#1837 [19:06] <Lildirt> Blowntobitz: Have you tried completely reinstalling the client? I don't mean deleting the client file. I mean wiping the .minecraft from your user folder.
#1838 [19:07] <webrosc> i think for that issue you need to delete the c:program files/minecraft folder too
#1839 [19:07] <Blowntobitz> yes
#1840 [19:07] <Blowntobitz> i have
#1841 [19:07] <webrosc> as thats where it installs the launcher
#1842 [19:07] <Blowntobitz> hold on i think i found an answer online, lemme try it, if it doesnt work ill be back
#1843 [19:08] <Snowygamer> Whenever I try to join a server it let's me on there for only about 3-5 seconds then it crashes, this happened ever since it had switched to 1.10 and switched back to 1.9.4, I've tried re-installing Minecraft, and restarted my computer, and the same issue occurs, any ideas on how to fix this?
#1844 [19:08] <Lildirt> webrosc: Does it actually? I haven't seen that when cloning Windows OS images.
#1845 [19:08] <webrosc> Snowygamer, does it crash?
#1846 [19:08] <Snowygamer> yes
#1847 [19:08] <Rana> xola what do i do
#1848 [19:08] <Rana> i mena what do i do next
#1849 [19:08] <webrosc> Lildirt, the msi one does i think, not 100% as i still use the alternative launcher
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#1851 [19:08] <webrosc> Snowygamer, post the crash report to paste.ubuntu.com then link that here
#1852 [19:09] <Rana> i just opened the link and dont know what next
#1853 [19:09] <xola> ??> Rana win/downgrade
#1854 [19:09] <Absol> Rana: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1855 [19:09] <webrosc> Rana, that was a link to the laptop specs he gave you, nothing to do with downgrading windows
#1856 [19:09] <webrosc> do as Absol said
#1857 [19:10] * minnicini [minnicini@notlogged] has joined #minecrafthelp
#1858 [19:10] <webrosc> but if its been over a month since upgrading you will have to manually install from a recovery disc
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#1860 [19:10] <Joseph> Anyone help with my persistent minecraft crashes? Survival. 5 minutes of gameplay then it crashes.
#1861 [19:10] <webrosc> Joseph, post the crash report to paste.ubuntu.com then link that here
#1862 [19:10] <Rana> oh ok webrosc
#1863 [19:11] <Rana> but Lildirt said that there is a way to downgrade without waiting for a month
#1864 [19:11] <Lildirt> Rana: That's the link I was talking about. You don't have to wait a month. You simply don't.
#1865 [19:11] <Snowygamer> http://paste.ubuntu.com/18064633/
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#1867 [19:11] <webrosc> it is a case of if its under a month windows will revert, if over a month do it yourself
#1868 [19:12] <Lildirt> Rana: You're mis-reading it. It's saying that you can downgrade *as long as you have not had Windows 10 for over a month*.
#1869 [19:12] <Joseph> http://paste.ubuntu.com/18064620/
#1870 [19:12] <Rana> Lildirt so i just downgrade and its gonna succeed
#1871 [19:12] <LegendaryFreya> http://paste.ubuntu.com/18064624/
#1872 [19:12] <Rana> OH thanks so much
#1873 [19:12] <Rana> you guys helped alot
#1874 [19:12] <Rana> thanks
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#1876 [19:12] <LegendaryFreya> Can you help me with my problem?
#1877 [19:13] <ricelol> ummmm I got an account, but havent got an email
#1878 [19:13] <Lildirt> ??> LegendaryFreya ask
#1879 [19:13] <Absol> LegendaryFreya: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1880 [19:13] <webrosc> LegendaryFreya, helps if you say what the issue is
#1881 [19:13] <Absol> LegendaryFreya: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1882 [19:13] <webrosc> Snowygamer, remove the resource pack, does minecraft then work?
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#1885 [19:13] <ricelol> can you help me???
#1886 [19:13] <LegendaryFreya> I can get to the MInecraft launcher, but when I press Play, after a few seconds it comes up saying it crashed.
#1887 [19:14] <LegendaryFreya> This is my computer info
#1888 [19:14] <LegendaryFreya> http://paste.ubuntu.com/18064624/
#1889 [19:14] <webrosc> ??> ricelol mojang/email
#1890 [19:14] <Absol> ricelol: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1891 [19:14] <Absol> ricelol: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1892 [19:14] <ricelol> https://gyazo.com/dd8afcda2b6e26101700667b6847db4c
#1893 [19:14] <webrosc> ricelol, contact Mojang., we can't fix account here
#1894 [19:14] <Joseph> Minecraft persistent crashes - Recent report: http://paste.ubuntu.com/18064620/
#1895 [19:14] <webrosc> ricelol, and well done for posting your trans id in public
#1896 [19:15] <webrosc> that is meant to be private infor for you only
#1897 [19:15] <webrosc> LegendaryFreya, we need the crash report
#1898 [19:16] <webrosc> ??> Joseph mods
#1899 [19:16] <Absol> Joseph: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1900 [19:16] <LegendaryFreya> A lot of crashes when loading Minecraft.
#1901 [19:16] <Absol> Joseph: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1902 [19:16] <ricelol> lmaao idc
#1903 [19:16] <LegendaryFreya> http://paste.ubuntu.com/18064624/
#1904 [19:16] <webrosc> LegendaryFreya, thats still not a crash report
#1905 [19:16] <LegendaryFreya> What crash report?
#1906 [19:16] <LegendaryFreya> do i need to screenshot the report?
#1907 [19:17] <LegendaryFreya> or copy it and then put on a paste bin
#1908 [19:17] <webrosc> copy the crash log when it happens, the put that on paste.ubuntu.com, then link it here
#1909 [19:17] <LegendaryFreya> kk
#1910 [19:17] <xola> are you using mods or old versions?
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#1912 [19:17] <Snowygamer> It still doesn't work, it comes up as Java(TM) Platform SE Binary has stopped working
#1913 [19:18] <webrosc> Snowygamer, ok, goto minecrafts video settings, toggle VBOS, as in off to on, or on to off
#1914 [19:18] <LegendaryFreya> http://paste.ubuntu.com/18064959/
#1915 [19:18] <LegendaryFreya> There
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#1918 [19:19] <Blowntobitz> i found a solution to my problem
#1919 [19:19] <webrosc> LegendaryFreya, download and install the exe from https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-
#1920 [19:20] * minnicini [minnicini@notlogged] has quit. (Quit: Web client closed)
#1921 [19:20] <LegendaryFreya> Whats it for
#1922 [19:20] <webrosc> updating your drivers
#1923 [19:21] <Snowygamer> It worked, thank you webrosc for assisting me in my issue
#1924 [19:21] * webrosc tips hat
#1924 [19:22] <LegendaryFreya> xD
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#1926 [19:23] <LegendaryFreya> What do I do after that webrosc?
#1927 [19:23] <webrosc> download and install the drivers
#1928 [19:23] <LegendaryFreya> yeah, then what?
#1929 [19:23] <webrosc> reboot computet, run minecraft
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#1931 [19:23] <LegendaryFreya> ok. brb
#1932 [19:23] <ricelol> how long will it take for MoJang to email me back
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#1934 [19:24] * LegendaryFreya [LegendaryFreya@notlogged] has quit. (Quit: Web client closed)
#1935 [19:24] <webrosc> ricelol, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1937 [19:24] <ricelol> I did already
#1938 [19:24] <ricelol> how long ill they respond to me
#1939 [19:25] <webrosc> read that artical, it tells you your answer
#1940 [19:25] <ricelol> nvm
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#1944 [19:29] <Joseph> Minecraft crashes persistently. Recent Crash Report (mod removed) - http://paste.ubuntu.com/18065508/
#1945 [19:29] <webrosc> thats not a crash report
#1946 [19:30] <Joseph> Game Output*, sorry
#1947 [19:30] <webrosc> or you just cut out all the important information
#1948 [19:31] <Joseph> My game will crash and give different information. This is what I got this time as seen in the paste bin.
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#1950 [19:32] <webrosc> we need the crash report when it crashes
#1951 [19:33] <jo> my mincrft crashes and said too update vidio card driver
#1952 [19:33] <webrosc> jo, dxdiag log link?
#1953 [19:33] <jo> how
#1954 [19:33] <webrosc> ??> jo win/dxdiag
#1955 [19:33] <Absol> jo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1957 [19:34] <crop> I typed in all the correct information to migrate my account but it keeps saying it's incorrect I ever reset my password twice
#1958 [19:34] <webrosc> crop, contact Mojang for account help
#1959 [19:34] <webrosc> ??> crop mojang/email
#1960 [19:35] <Absol> crop: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1961 [19:35] <Absol> crop: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1962 [19:37] <Joseph> Apologies. The game will just close down and bring me to the Game Output screen. I'm not sure if this was the Crash report
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#1966 [19:53] <TheNetherFires> I appear to be having a problem, my minecraft has no craftingtable icon on my taskbar
#1967 [19:53] <TheNetherFires> my dxdiag tells me http://paste.ubuntu.com/18066756/
#1968 [19:54] <webrosc> TheNetherFires, download and install http://www.nvidia.co.uk/download/driverResults.aspx/104014/en-uk
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#1970 [19:58] <TheNetherFires> Thanks
#1971 [19:58] <TheNetherFires> Thanks
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#1975 [19:58] <joshua> fb
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#1987 [20:16] <Joseph> 'Unable to start the Minecraft Runtime Environment' - Minecraft Launcher
#1988 [20:16] <urielsalis> Joseph, what antivirus you have?
#1989 [20:16] * abudegamrt [abudegamrt@notlogged] has joined #minecrafthelp
#1990 [20:17] <Joseph> I think the system came preinstalled with McAfee
#1991 [20:17] * abudegamrt [abudegamrt@notlogged] has quit. (Client Quit)
#1992 [20:17] <urielsalis> ??> Joseph av/mcafee/uninstall
#1993 [20:17] <Absol> Joseph: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1994 [20:17] <Joseph> Thanks, I'll give it a try
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#2002 [20:28] <Theblockofhope> http://paste.ubuntu.com/18068301/
#2003 [20:28] <Theblockofhope> I am unable to use Minecraft. It says I need an update my computer is older. Here is my Ubuntu http://paste.ubuntu.com/18068301/
#2004 [20:29] <KindRedPanda> Hi, I've played Minecraft for several years now and when i launched it today, it had to update the launcher, when i got to the last installation process, it says "Unable to update Native Minecraft launcher" I've tired everything. completely uninstalling Minecraft, nothing worked.
#2005 [20:30] <KindRedPanda> And i desire to play on mineplex....
#2006 [20:30] <KindRedPanda> but cant... :(
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#2009 [20:31] <Theblockofhope> can anyone help me to figure this out
#2010 [20:32] <KindRedPanda> "Theblockofhope" have you accidentally dedicated more ram then your computer has? ive done it once. it gives me a similar crash report.
#2011 [20:32] <KindRedPanda> mainly java version, comp specs. the norm
#2012 [20:33] <Theblockofhope> not to my knowledge. i am not all that great with computers
#2013 [20:33] <Theblockofhope> should i take it to someone?
#2014 [20:33] <KindRedPanda> Do you know how much ram your computer has?
#2015 [20:33] <xola> go to your settings
#2016 [20:34] <Theblockofhope> it says the game has crashed.
#2017 [20:34] <KindRedPanda> xola, me or theblockofhope?
#2018 [20:34] <Theblockofhope> Settings and then what?
#2019 [20:35] <xola> not in the game, in the launcher
#2020 [20:35] <Theblockofhope> 8 GB
#2021 [20:35] <KindRedPanda> make sure you havent accidentally set you minecraft ram over 8GB of ram, it will crash minecraft
#2022 [20:36] <Theblockofhope> How do I change that?
#2023 [20:36] <xola> 2gb should be more than enough
#2024 [20:36] <KindRedPanda> ^^
#2025 [20:36] <Theblockofhope> I just bought the game 4 days ago online.
#2026 [20:36] <KindRedPanda> Go to edit profile in the launcher
#2027 [20:36] <KindRedPanda> oh
#2028 [20:36] <KindRedPanda> hmm
#2029 [20:37] <KindRedPanda> its default is 1 GB of ram
#2030 [20:37] <xola> 2048 MB is what I set mine to
#2031 [20:37] <xola> ok, so it wasn't the ram setting there that's the problem I guess
#2032 [20:38] <Theblockofhope> What would I look for in the Launcher? Is the launcher the actual game?
#2033 [20:38] <KindRedPanda> what version of java do u have??
#2034 [20:38] <KindRedPanda> java 8 is reccomended
#2035 [20:38] <xola> some people have to turn off VBO's
#2036 [20:38] <xola> some people need specific versions of java.
#2037 [20:39] <Theblockofhope> would that be in settings?
#2038 [20:39] <KindRedPanda> does ur game crash as soon as the window for minecraft pops up, not open at all, or crash after a few mins
#2039 [20:39] <xola> VBO's is a setting the game
#2040 [20:39] <xola> have to set it before creating the world or joining
#2041 [20:40] <KindRedPanda> does ur game crash as soon as the window for minecraft pops up, not open at all, or crash after a few mins? that can give us a hint to what the problem is
#2042 [20:40] <xola> I'm pretty sure your computer can't get windows 10 drivers
#2043 [20:40] <KindRedPanda> Im on mac, so i might not be much help...
#2044 [20:40] <xola> series 4 gpu doesn't work above windows 7 oor maybe 8
#2045 [20:40] <xola> from here http://paste.ubuntu.com/18068301/
#2046 [20:40] <Theblockofhope> Once I hit play. It says I need to update my graphics driver
#2047 [20:41] <xola> ??> Theblockofhope win/downgrade
#2048 [20:41] <Absol> Theblockofhope: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2049 [20:41] <xola> or upgrade your computer's hardware
#2050 [20:41] <xola> add a newer video card
#2051 [20:42] <KindRedPanda> so spend $?
#2052 [20:42] <KindRedPanda> xD
#2053 [20:42] <xola> or downgrade from windows 10
#2054 [20:42] <KindRedPanda> ^^
#2055 [20:42] <xola> microsoft has made you upgrade to a os when your hardware was not ready
#2056 [20:43] <Theblockofhope> I can take it to a computer place to update the video card?
#2057 [20:43] <KindRedPanda> yeah, but u will b charged
#2058 [20:43] <KindRedPanda> $$
#2059 [20:43] <Joseph> Could someone explain VBOs to me? I turned it off, my game seems to be working, but maybe it is essential?
#2060 [20:43] <xola> a new card could possibly be had for under $100
#2061 [20:44] <xola> might need a new psu
#2062 [20:44] <Theblockofhope> What does psu mean?
#2063 [20:44] <KindRedPanda> VBO's are virtual buffering objects, i belive.
#2064 [20:45] <Joseph> Ah, thanks. Do you think I would be okay having it remain off?
#2065 [20:45] <xola> power supply unit, some video cards need more power. those premade pc's are usually underpowered
#2066 [20:45] * Trailmix [Trailmix@notlogged] has joined #minecrafthelp
#2067 [20:45] <xola> a compatible psu might cost as low as $50
#2068 [20:45] <KindRedPanda> On some computers, VBO's will lower framerate because of an older graphics card, on new graphic cards, it will significantly make your game run faster.
#2069 [20:46] <Trailmix> Is there a way I can change the email and pass I use for my account? I bought this game in 2011 and used a email that I don't use anymore so if anyone can help me that would be great
#2070 [20:46] <KindRedPanda> If it runs your game faster when on, i reccoment to keep it on
#2071 [20:46] <KindRedPanda> Trailmix, go to the mojang support website for that,
#2072 [20:47] <Trailmix> Ok thanks...
#2073 [20:47] <xola> https://account.mojang.com/me/settings
#2074 [20:47] <xola> login and change it there
#2075 [20:47] <Joseph> When on it would make my game crash. I'll see how things go. Thank's for your help, KindRedPanda
#2076 [20:47] <KindRedPanda> Welcome! :)
#2077 [20:48] <KindRedPanda> I've played Minecraft for several years now and when i launched it today, it had to update the launcher, when i got to the last installation process, it says "Unable to update Native Minecraft launcher" I've tired everything. completely uninstalling Minecraft, nothing worked.
#2078 [20:48] <Theblockofhope> thank you
#2079 [20:48] <Trailmix> Wait sorry lol which area in the website is it in?
#2080 [20:48] <Trailmix> KindRedPanda
#2081 [20:48] <KindRedPanda> theres a link at top of webpage
#2082 [20:48] <Trailmix> ok thanks
#2083 [20:48] <KindRedPanda> https://help.mojang.com/
#2084 [20:49] <KindRedPanda> ^ thats the link
#2085 [20:49] <KindRedPanda> is any1 on to help me?
#2086 [20:49] <KindRedPanda> I've played Minecraft for several years now and when i launched it today, it had to update the launcher, when i got to the last installation process, it says "Unable to update Native Minecraft launcher" I've tired everything. completely uninstalling Minecraft, nothing worked.
#2087 [20:49] <xola> "Unable to update Native Minecraft launcher"
#2088 [20:49] <xola> Antivirus software strikes again
#2089 [20:49] <KindRedPanda> OOHO
#2090 [20:50] <xola> uninstall your antivirus
#2091 [20:50] <KindRedPanda> ill disable it
#2092 [20:50] <KindRedPanda> and try
#2093 [20:50] <Joseph> Yeah, that happened to me KindRedPanda. Xola has your fix
#2094 [20:50] <xola> that crap is all worthless
#2095 [20:50] <KindRedPanda> at least it keeps virusus out.
#2096 [20:50] <xola> not really
#2097 [20:50] <KindRedPanda> damn you avast anti virus!
#2098 [20:51] <xola> ??> KindRedPanda avast
#2099 [20:51] <KindRedPanda> im on mac
#2100 [20:51] * leticia [leticia@notlogged] has joined #minecrafthelp
#2101 [20:51] <KindRedPanda> avast is a mac anti virus
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#2103 [20:52] <webrosc> avast normally isn't an issue, only when its a bad install of it, a uninstall and reinstall of avast can be done
#2104 [20:52] <xola> ??> KindRedPanda av/avast/scan
#2105 [20:52] <Absol> KindRedPanda: Sometimes, viruses get in and must be removed. They can interfere with how the computer works, including stealing passwords and preventing minecraft from working.
#2106 [20:52] <Absol> KindRedPanda: Avast is a free virus scanning and removal software. Install it, restart into safe mode, and run a scan.
#2107 [20:52] <Absol> KindRedPanda: See ?? av/avast for more information.
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#2109 [20:52] <KindRedPanda> I already have it installed
#2110 [20:52] <KindRedPanda> and i dont have a virus
#2111 [20:52] <KindRedPanda> xD
#2112 [20:53] <xola> yeah, the bot here doesn't point to an uninstaller
#2113 [20:53] <KindRedPanda> oh Absol is a bot
#2114 [20:53] <KindRedPanda> xD
#2115 [20:53] <xola> I was hoping that told you how to allow minecraft
#2116 [20:53] <KindRedPanda> it wokred
#2117 [20:53] <KindRedPanda> worked/
#2118 [20:53] <KindRedPanda> it ipdated
#2119 [20:53] <KindRedPanda> updated*
#2120 [20:53] <webrosc> avast typically is fine with minecraft, hence no factoids
#2121 [20:53] <xola> ok
#2122 [20:54] <KindRedPanda> all i did was disable it. i never would think avast would disable minecraft from updating the launcher. wow
#2123 [20:54] <KindRedPanda> well
#2124 [20:54] <KindRedPanda> my problem was fixed
#2125 [20:54] <webrosc> it shouldn't, buyt if the avast install is bad it may
#2126 [20:54] <xola> a/v software like to prevent updating of software
#2127 [20:54] <webrosc> a reinstall e.g. remoive, reboot, install.. should fix the issue
#2128 [20:54] <KindRedPanda> ooohhh.
#2129 [20:54] <KindRedPanda> ok
#2130 [20:54] <xola> any change must be a bad thing
#2131 [20:55] <KindRedPanda> well. im going to go now that my problem was fixed
#2132 [20:55] <xola> bye
#2133 [20:55] <KindRedPanda> bye
#2134 [20:56] <xola> https://www.humblebundle.com/
#2135 [20:56] <xola> badlands goty can be had for any price you want to pay right now
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#2137 [20:56] <xola> badland goty
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#2145 [21:13] <dgdog6> Ok I click on the minecraft icon and it says downloading runtime and when it's done it says installing runtime and it looks like it tries to open minecraft then both t icons close all of a sudden I play on a Mac
#2146 [21:14] <xola> ??> dgdog6 mac/software-update
#2147 [21:14] <Absol> dgdog6: You need to install all available Software Updates available for your Mac.
#2148 [21:14] <Absol> dgdog6: To do so, click the Apple icon in the top left of the screen, and click Software Update. Continue to install updates until there are none.
#2149 [21:14] <dgdog6> Okie Dokie I'll Try That Thanks!
#2150 [21:14] <xola> also, try disabling avast antivirus while updating
#2151 [21:14] <xola> avast has been blocking updates
#2152 [21:14] * BLUESTAR3300 [BLUESTAR3300@notlogged] has joined #minecrafthelp
#2153 [21:15] <xola> all antivirus is doing this
#2154 [21:15] <dgdog6> Ok Thanks For Your Assistance!
#2155 [21:15] <dgdog6> Ok Thanks For Your Assistance!
#2156 [21:16] * BLUESTAR3300 [BLUESTAR3300@notlogged] has left #minecrafthelp
#2157 [21:16] <Trailmix> Why is it that my card info is right but I cannot purchase Minecraft Realms? Is it because it is a gift card?
#2158 [21:16] <Trailmix> If so is there a card I can buy monthly for realms or something like that.
#2159 [21:17] <xola> http://www.minecraftforum.net/search?search=realms
#2160 [21:18] <dgdog6> Also, would the whole OS be Part Of T Issue?
#2161 [21:18] <Trailmix> Any help I could get would be very much appericated
#2162 [21:18] <dgdog6> It doesn't
#2163 [21:19] <xola> ??> dgdog6 mac/profile
#2164 [21:19] <Absol> dgdog6: It may be helpful to isolate whether this is a problem with your user account, or with your system as a whole.
#2165 [21:19] <Absol> dgdog6: Please create a new system account (System Preferences => Accounts), log in as that user, and try Minecraft from there. If it works, there's something on your profile that's breaking Java or Minecraft. If not, there's something amiss with your system as a whole.
#2166 [21:19] <dgdog6> I can't find any software icon on the apple symbol
#2167 [21:19] <dgdog6> Ok I'll Try That.
#2168 [21:21] <Trailmix> Anyone there?
#2169 [21:21] <xola> realms isn't covered here, check the forums
#2170 [21:22] <Trailmix> Oh ok
#2171 [21:22] <xola> for payment issues, I can't help on that either
#2172 [21:22] <xola> might email mojang
#2173 [21:22] <xola> hold on
#2174 [21:22] <webrosc> Trailmix, is your card allowed to make international payments?
#2175 [21:23] <xola> ??> Trailmix mojang/email
#2176 [21:23] <Absol> Trailmix: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2177 [21:23] <webrosc> and is it a pre paid card or a proper card?
#2178 [21:23] <Absol> Trailmix: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2179 [21:23] <xola> he said gift card
#2180 [21:23] <webrosc> ah, and are you american?
#2181 [21:23] <webrosc> Trailmix, ^^
#2182 [21:25] <webrosc> in the US pre paid cards and gift cards for payments can't be used for international payments, and being Mojang is Swedish
#2183 [21:26] <xola> I'd use paypal
#2184 [21:26] <webrosc> would still need to link a real card to paypal, or bank account
#2185 [21:26] <xola> yeah, but they are a decent way to get it done
#2186 [21:27] * pranav [pranav@notlogged] has joined #minecrafthelp
#2187 [21:27] <pranav> http://paste.ubuntu.com/18071449/
#2188 [21:27] <pranav> please help i cannot open the game i just bought
#2189 [21:28] <pranav> over the internet
#2190 [21:28] <webrosc> pranav, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#2191 [21:28] <xola> ??> pranav win/downgrade
#2192 [21:28] <Absol> pranav: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2193 [21:28] <Trailmix> I cannot find anything about what I need help with in realms...
#2194 [21:29] <xola> use paypal instead of a gift card, Trailmix
#2195 [21:29] <webrosc> Trailmix, are you in the US?
#2196 [21:29] <Trailmix> Yea
#2197 [21:29] <webrosc> you can't use a gift card or pre paid card for international payments
#2198 [21:29] <pranav> yes in usa
#2199 [21:29] <Trailmix> Really?
#2200 [21:29] <pranav> yes why
#2201 [21:29] <Trailmix> Crud thank you
#2202 [21:29] <xola> pranav, upgrade the laptop or downgrade the os
#2203 [21:30] <webrosc> yup, blaim congress, something about keeping money on your country
#2204 [21:30] <Trailmix> Because I simply only have cash and prepaid cards
#2205 [21:30] <xola> ??> pranav win/downgrade
#2206 [21:30] <Absol> pranav: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2207 [21:30] <xola> follow that link to learn how
#2208 [21:30] <pranav> cna you help
#2209 [21:30] <webrosc> pranav, read what you are being told
#2210 [21:30] <pranav> i see only windows .1
#2211 [21:30] <pranav> 8.1
#2212 [21:30] <Trailmix> Is there a card thing I can buy like a MC card only for realms each month? Like a membership card
#2213 [21:30] <pranav> vwesion
#2214 [21:31] <pranav> it can down grade from windows 10 to 8.1
#2215 [21:31] <webrosc> Trailmix, i don't think so
#2216 [21:31] <pranav> not 7
#2217 [21:31] <Trailmix> Ok thank you for all your help
#2218 [21:31] <xola> ok, whatever your last os was
#2219 [21:31] <webrosc> pranav, it will downgrade to the version you upgraded from
#2220 [21:31] <xola> if you upgraded recently
#2221 [21:32] <xola> http://www.cnet.com/uk/how-to/6-things-you-should-know-about-minecraft-realms-for-ios-android/
#2222 [21:33] <webrosc> realms for android/ios is different to realm for pc
#2223 [21:33] <Extreme> Trailmix: For the PC version, you can pickup a 30-day Realms subscription card if there are retail stores that supply it in your area
#2224 [21:33] <pranav> i am not getting option for windows 7
#2225 [21:33] <webrosc> ^^ i didn't know that
#2226 [21:33] <webrosc> pranav, how long ago did you upgrade to windows 10?
#2227 [21:34] <pranav> couple of months back
#2228 [21:34] <webrosc> pranav, ah, then you can't do a simple downgrade, you will have to install windows 7 or 8 from a recovery disk yourself
#2229 [21:34] <pranav> I DONT HAVE THAT
#2230 [21:34] <xola> send microsoft a thank you letter for messing up your computer
#2231 [21:35] <xola> and join an inevitable class action lawsuit
#2232 [21:35] <pranav> why dont you people
#2233 [21:35] <webrosc> not microsofts fault if you clicked upgrade
#2234 [21:35] <pranav> tell all this before we purchase stuff
#2235 [21:35] <xola> you missed the memo
#2236 [21:35] <pranav> what kind of software is that
#2237 [21:35] <urielsalis> pranav, its not minecraft the fault
#2238 [21:35] <xola> a recent update was snuck in by schedule
#2239 [21:35] <urielsalis> pranav, its your pc
#2240 [21:35] <pranav> it does not support windows latest version
#2241 [21:35] <webrosc> pranav, not our fault, we are just volunteers here
#2242 [21:35] <urielsalis> pranav, Intel has not released drivers for your PC, they are the ones in fault
#2243 [21:35] <pranav> oh ok
#2244 [21:36] <webrosc> pranav, its due to your computer being too old for windows 10 yet you upgraded anyway
#2245 [21:36] <pranav> i feel frustraTED
#2246 [21:36] <urielsalis> pranav, and no drivers = no GPU accelerated software like games
#2247 [21:36] <pranav> as i was hoping to play this today
#2248 [21:36] <pranav> i did not know this software works on an ancient windows system
#2249 [21:36] <pranav> that is dead now
#2250 [21:36] <urielsalis> pranav, its not ancient, and its not this software
#2251 [21:37] <urielsalis> pranav, again, Intel has not released drivers for your graphics card as its too old
#2252 [21:37] <pranav> please tell me what to do
#2253 [21:37] <urielsalis> pranav, you know those cars that come with a computer inside?
#2254 [21:37] <pranav> i REALLY WANT TO PLAY THIS GAME
#2255 [21:37] <pranav> PLEASEHELP ME
#2256 [21:37] <urielsalis> pranav, imagine if we strip that and we put a chinese brand thing. It doesnt know how to communicate with the car, so you cant use a lot of features
#2257 [21:37] <xola> http://www.pcworld.com/article/3089299/windows/microsoft-backs-off-sneaky-windows-10-upgrade-tricks-with-simple-new-pop-up.html
#2258 [21:37] <urielsalis> pranav, Go to a computer shop and have Windows 7 installed again
#2259 [21:37] <webrosc> pranav, we have, you need to manually install an older winodws version, or install a real graphics card thats windows 10 supported
#2260 [21:38] <pranav> ok
#2261 [21:38] <urielsalis> pranav, and ranting here is not going to help
#2262 [21:38] <xola> get back on your old OS and use this https://www.grc.com/never10.htm
#2263 [21:38] <pranav> how do i install
#2264 [21:38] * Trailmix [Trailmix@notlogged] has quit. (Ping timeout: 195 seconds)
#2265 [21:38] <xola> that computer should never had windows 10 installed
#2266 [21:38] <pranav> the graphic
#2267 [21:38] <pranav> card
#2268 [21:38] <urielsalis> pranav, you can follow tutorials in youtube
#2269 [21:38] <urielsalis> pranav, its a piece of hardware
#2270 [21:38] <pranav> i have other programs that need windows 10
#2271 [21:38] <webrosc> i suggest you ask a professional to assist you
#2272 [21:38] <urielsalis> pranav, no programs only work in Windows 10
#2273 [21:38] <xola> downgrade doesn't work, restore disc you lack, so you need to reinstall from scratch
#2274 [21:38] <pranav> so going back to windows 7 is not an option
#2275 [21:39] <urielsalis> pranav, https://www.youtube.com/watch?v=O9x097QRXeA
#2276 [21:39] <webrosc> pranav, if you won't leave windows 10 then you need a new graphics card
#2277 [21:39] <pranav> ok
#2278 [21:39] <pranav> how do i get it
#2279 [21:39] <xola> if you HAVE to use windows 10, get a new computer
#2280 [21:39] <pranav> please tell me
#2281 [21:39] <webrosc> and honestly if you have to ask how to install one, you prob shouldn't yourself
#2282 [21:39] <urielsalis> pranav, in amazon/computer shop
#2283 [21:39] <urielsalis> pranav, https://www.youtube.com/watch?v=O9x097QRXeA for how to install one
#2284 [21:39] <xola> he has a laptop
#2285 [21:40] <urielsalis> oh...
#2286 [21:40] <webrosc> ah
#2287 [21:40] <urielsalis> pranav, your only option is downgrade then
#2288 [21:40] <webrosc> in that case, windows 7/8 or new computer
#2289 [21:40] <pranav> how to install the graphic card
#2290 [21:40] <xola> MD7309U http://paste.ubuntu.com/18071449/
#2291 [21:40] <urielsalis> pranav, you cant install a graphics card in a laptop
#2292 [21:40] <pranav> :(
#2293 [21:40] <urielsalis> pranav, bring the laptop to a computer shop and they will downgrade it to Windows 7
#2294 [21:40] <xola> I'd put windows 7 on it and avoid any software that says it only works on win10
#2295 [21:41] <urielsalis> xola, there is no software that says that
#2296 [21:41] <Extreme> urielsalis: store apps
#2297 [21:41] <xola> I've only seen hardware that only works on win10, that was the xb1 wireless adapter
#2298 [21:41] <webrosc> unless its a windows 10 app
#2299 [21:41] <urielsalis> meh, they all mostly suck
#2300 [21:41] <urielsalis> or games are in steam too
#2301 [21:42] <xola> win10 store is a really bad place to get software
#2302 [21:42] <urielsalis> ^
#2303 [21:42] <Extreme> xola: nothing wrong with the store; blame developers for shitty apps
#2304 [21:42] <Absol> Extreme: Please keep it civil
#2305 [21:42] <webrosc> lol
#2306 [21:42] <urielsalis> UWP sucks too
#2307 [21:43] <urielsalis> especially for games
#2308 [21:43] <pranav> are not people complaining
#2309 [21:43] <urielsalis> pranav, they are
#2310 [21:43] <pranav> why are they not using windows 10
#2311 [21:43] <urielsalis> pranav, one woman sued Microsoft for $10000 for auto updating Windows 10 in their pc
#2312 [21:43] <xola> windows 10 is a freemium OS
#2313 [21:43] <pranav> so i need to get my money back
#2314 [21:43] * webrosc is still using windows 7 and isn't getting bugged to update
#2314 [21:43] <Extreme> xola: not for long :)
#2315 [21:43] <xola> free to get in, you get ads by default
#2316 [21:44] <xola> yeah
#2317 [21:44] <xola> was it tomorrow they stop upgrades?
#2318 [21:44] <pranav> so is the customer servicenumber
#2319 [21:44] <Extreme> I don't like Microsoft's aggressive push but it's understandable
#2320 [21:44] <xola> june 29
#2321 [21:44] <urielsalis> pranav, Minecraft is not the issue
#2322 [21:44] <xola> or was it july?
#2323 [21:44] <urielsalis> pranav, Your PC is, it doesnt support Windows 10
#2324 [21:44] <pranav> it haswindows 10
#2325 [21:45] <pranav> my friend
#2326 [21:45] <webrosc> xola, july
#2327 [21:45] <xola> webrosc do you use never10 or gwx blocker?
#2328 [21:45] <urielsalis> pranav, I can inject myself AB blood, doesnt mean I support it and wont die due to it(Im 0)
#2329 [21:45] <xola> or just careful updating?
#2330 [21:45] <pranav> WE WANT OUR MONEY BACK
#2331 [21:45] <webrosc> xola, none, i use told the windows update to ignore an update
#2332 [21:45] <pranav> WHAT IS THE WAY TO DO IT
#2333 [21:45] <urielsalis> ??> pranav account/refund
#2334 [21:45] <Absol> pranav: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#2335 [21:46] <urielsalis> pranav, and shouting in a volunteer chat room is not going to help
#2336 [21:46] * Ferdz_ [Ferdz_@notlogged] has joined #minecrafthelp
#2337 [21:46] * DatBoi [DatBoi@notlogged] has joined #minecrafthelp
#2338 [21:46] <urielsalis> pranav, if you wanna shout at someone, shout at intel for not updating your drivers, or Microsoft for autoupdating your pc
#2339 [21:46] <xola> I think this is going to catch on http://arstechnica.com/information-technology/2016/06/unwanted-windows-10-upgrade-costs-microsoft-10000/
#2340 [21:47] * DatBoi is now known as Guest36280
#2341 [21:47] <Guest36280> Hello
#2342 [21:47] <Extreme> Guest36280: Hello.
#2343 [21:48] <Guest36280> Whenever i try to run a world on minecraft the program just crashes
#2344 [21:48] <webrosc> i tested 10 out, but made a hdd cloine so reverting was easy
#2345 [21:48] <Extreme> Guest36280: What does it say?
#2346 [21:48] <Extreme> Guest36280: Did it ask you to make a Dxdiag report?
#2347 [21:48] <Guest36280> It jus goes to a screen with what looks to be logs
#2348 [21:48] <webrosc> sounds like ig*....,dll crash
#2349 [21:49] <Extreme> ??> Guest36280 launcher/log
#2350 [21:49] <Absol> Guest36280: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#2351 [21:49] <Absol> Guest36280: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2352 [21:49] <urielsalis> pranav, watch this video please, it explains what a driver is https://www.youtube.com/watch?v=t-aRlwLI-b0
#2353 [21:49] <xola> try turning off VBO's
#2354 [21:49] <xola> seems to help some people lately
#2355 [21:49] <webrosc> xola, toggle VBOs for 1.10
#2356 [21:49] <pranav> HOW CAN I GET REFUND
#2357 [21:49] <urielsalis> pranav, I gave you the link
#2358 [21:49] <Extreme> pranav: You were given a link.
#2359 [21:49] <webrosc> pranav, you were told
#2360 [21:49] <pranav> AS I A UNABLE TO
#2361 [21:49] <urielsalis> pranav, and watch this video https://www.youtube.com/watch?v=t-aRlwLI-b0
#2362 [21:49] <webrosc> and stop shouting
#2363 [21:49] <pranav> USE THIS SOFTWARE/GAME
#2364 [21:50] <Extreme> pranav: See the link Absol sent you.
#2365 [21:50] <Extreme> ??> pranav account/refund
#2366 [21:50] <Absol> pranav: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#2367 [21:50] <webrosc> pranav, read that ^^^^^
#2368 [21:51] <Extreme> pranav: You can blame Intel for their things, screaming at us doesn't do anything.
#2369 [21:51] <Guest36280> http://paste.ubuntu.com/18072576/
#2370 [21:51] <urielsalis> Extreme, video I linked explains that
#2371 [21:52] <Extreme> Guest36280: Yeah, disable VBOs as you were told. The toggle is under "Options" and "Video settings"
#2372 [21:56] <Guest36280> Thank you it worked!
#2373 [21:57] <pranav> whatworked
#2374 [21:57] <Guest36280> turning off VBOs
#2375 [21:57] * Cheis [Cheis@notlogged] has joined #minecrafthelp
#2376 [21:57] <pranav> i was told by some one the game cannot work
#2377 [21:57] <pranav> as i have windows 10
#2378 [21:57] <pranav> i am reallt confused
#2379 [21:57] * Guest36280 [Guest36280@notlogged] has quit. (Quit: Web client closed)
#2380 [21:57] <Extreme> pranav: They have a completely different issue.
#2381 [21:58] <xola> your pc can't get new video drivers
#2382 [21:58] * Chris [Chris@notlogged] has joined #minecrafthelp
#2383 [21:58] <pranav> oh ok
#2384 [21:58] <xola> contact gateway
#2385 [21:58] <pranav> then refun is the only option
#2386 [21:58] <xola> sure, buy it when you have a new pc
#2387 [21:58] <pranav> thanks
#2388 [21:58] <xola> old laptops just don't work well
#2389 [21:58] <pranav> how soon will i get the refund
#2390 [21:59] <xola> credit usually takes a week
#2391 [21:59] <pranav> ok
#2392 [21:59] <xola> could take 2
#2393 [21:59] <pranav> i really wanted to play
#2394 [21:59] <xola> downgrade to old OS that has drivers
#2395 [22:00] <xola> pop out the hdd and put in another to install a valid OS
#2396 [22:00] * SwiftFox_gaming [SwiftFox_gaming@notlogged] has joined #minecrafthelp
#2397 [22:00] <xola> swap HDD's as needed
#2398 [22:00] <SwiftFox_gaming> I can't log in to my account
#2399 [22:00] <Extreme> SwiftFox_gaming: Why not?
#2400 [22:00] <Extreme> SwiftFox_gaming: Did you forget your password or is it not letting you login?
#2401 [22:00] <SwiftFox_gaming> It says invalid credentials even though I know it is right i reset it twice
#2402 [22:01] <Extreme> ??> SwiftFox_gaming login/throttle
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#2404 [22:01] <Absol> SwiftFox_gaming: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2405 [22:01] <Absol> SwiftFox_gaming: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#2406 [22:01] <SwiftFox_gaming> ;-;
#2407 [22:01] <Rikairchy> ??> Extreme scold/potato
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#2409 [22:03] <xola> probably not too surprising, but symantec makes the list of problems to look out for again http://arstechnica.com/security/2016/06/25-symantec-products-open-to-wormable-attack-by-unopened-e-mail-or-links/
#2410 [22:03] <Extreme> Rikairchy: darn, all the fun factoids are gone :(
#2411 [22:05] <Rikairchy> yeah.
#2412 [22:05] * TheOriginalHero [TheOriginalHero@notlogged] has joined #minecrafthelp
#2413 [22:05] <xola> $10,000 fixer upper http://arstechnica.com/information-technology/2016/06/windows-10-upgrade-will-soon-be-easier-to-reject/
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#2415 [22:06] <Extreme> we should file a class action
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#2417 [22:06] <Extreme> and see how far that gets us!
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#2423 [22:10] <Swift> I can't login to either of my mojang accounts
#2424 [22:10] * Ferdz_ is now known as Ferdz_TheWeeb
#2425 [22:10] <webrosc> ??> Swift login/throttle
#2426 [22:10] <Absol> Swift: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2427 [22:10] <Absol> Swift: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#2428 [22:10] <Swift> I tried resetting and everything
#2429 [22:10] <webrosc> changing your nick won't change what you were already told
#2430 [22:11] * red_ [red_@notlogged] has joined #minecrafthelp
#2431 [22:11] <Swift> it's not the lcokdown
#2432 [22:11] <Swift> my friend can't login eitheer
#2433 [22:11] <webrosc> and is he on your local network?
#2434 [22:11] <Swift> no
#2435 [22:11] <Swift> is your servers down or something?
#2436 [22:12] <webrosc> Mojangs servers are not down
#2437 [22:12] <webrosc> we are not Mojang
#2438 [22:12] <Swift> I don't understand what went wrong
#2439 [22:12] <webrosc> wait 3 hours to rule out the lockout
#2440 [22:13] <Swift> If i do it probably still won't work
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#2442 [22:13] <webrosc> then if you still can't login contact Mojang
#2443 [22:13] <Swift> how?
#2444 [22:13] <Swift> if I can't login
#2445 [22:14] <webrosc> ??> Swift mojang/email
#2446 [22:14] <Absol> Swift: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2447 [22:14] <Absol> Swift: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2448 [22:14] <webrosc> but do make sure to wait 3 hours without attempting to login on ANY computer connected to your internet before emailing them
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#2455 [22:35] <Quackington> So it says my drivers are outdated and i have no idea how to fix that
#2456 [22:35] <Quackington> it directed me here so im asking for help
#2457 [22:37] <webrosc> dxdiag log link?
#2458 [22:37] <Quackington> http://paste.ubuntu.com/18074486/
#2459 [22:37] <webrosc> Quackington, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#2460 [22:38] <Quackington> How would i downgrade to windows 7?
#2461 [22:38] <webrosc> when did you upgrade?
#2462 [22:38] <Quackington> Maybe a couple months ago
#2463 [22:39] <Quackington> I had a virus and felt like this was the easiest route
#2464 [22:39] <webrosc> then you have to do it from a disck
#2465 [22:39] <Quackington> No idea how to do that
#2466 [22:39] <Quackington> and i dont have a disk
#2467 [22:39] * tht_j0e_kId [tht_j0e_kId@notlogged] has joined #minecrafthelp
#2468 [22:39] <webrosc> then you need to buy a copy of windows 7 and install it, or ask a computer guy to do it
#2469 [22:40] <Quackington> How much is the price for windows 7?
#2470 [22:40] <webrosc> thats where google is your friend
#2471 [22:40] <Quackington> I guess that is true
#2472 [22:40] <webrosc> depends on where you buy and what country your in
#2473 [22:41] <Quackington> Id hate to have to spend a lot of money or any money at all and im in the US
#2474 [22:41] <webrosc> if you still have the windows sticker with product key on your laptop you can reuse that key and get the iso from microsoft
#2475 [22:42] <tht_j0e_kId> so i just installed windows 10 on an old toshiba laptop and when i go to run the minecraft game it crashes and says its the graphic drivers that are out of date and that i need to update them and i need help updation my graphic drivers
#2476 [22:42] <webrosc> but explaining how to do that is beyond the scope of this channel
#2477 [22:42] <webrosc> tht_j0e_kId, dxdiag log link?
#2478 [22:42] <tht_j0e_kId> http://paste.ubuntu.com/18074482/
#2479 [22:42] <Quackington> I do think i have the sticker still
#2480 [22:42] <webrosc> tht_j0e_kId, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#2481 [22:43] <tht_j0e_kId> so im not able to play minecraft on this laptop anymore?
#2482 [22:43] <webrosc> no using windows 10
#2483 [22:44] <tht_j0e_kId> how do i downgrade?
#2484 [22:44] * webrosc feels like he is repeating self
#2484 [22:44] <webrosc> what did you upgrade?
#2485 [22:44] <tht_j0e_kId> my laptop
#2486 [22:44] <webrosc> oops....when
#2487 [22:45] <tht_j0e_kId> today it just finished like 10-15 mins ago
#2488 [22:45] <webrosc> ??> tht_j0e_kId win/downgrade
#2489 [22:45] <Absol> tht_j0e_kId: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2490 [22:47] * Ferdz_TheWeeb [Ferdz_TheWeeb@notlogged] has quit. (Ping timeout: 198 seconds)
#2491 [22:48] * rexpeze [rexpeze@notlogged] has joined #minecrafthelp
#2492 [22:48] <rexpeze> Hello
#2493 [22:48] <rexpeze> Is anyone there?
#2494 [22:48] <tht_j0e_kId> so im not able to downgrade because i used windows update?
#2495 [22:49] <tht_j0e_kId> that sucks but thanks for trying to help me out :(
#2496 [22:50] <rexpeze> I cannot log in to minecraft. Everytime i do, it says its incorrect. When this passcode has worked everytime before. I could change my passcode, but i no longer have access to the email.
#2497 [22:51] <xola> ??> rexpeze throttle/login
#2498 [22:51] <xola> ??> rexpeze login/throttle
#2499 [22:51] <Absol> rexpeze: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2500 [22:51] <Absol> rexpeze: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#2501 [22:52] <xola> ??> rexpeze mojang/email
#2502 [22:52] <Absol> rexpeze: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2503 [22:52] <Absol> rexpeze: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2504 [22:52] <rexpeze> Ok, thank you so much!
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#2511 [22:57] <ryan1256> okay. so with the minecraft windows 10 beta. i redeemed the code on my phone. and i troed finding it on my xbox but it wont come up
#2512 [22:57] <xola> if anyone is interested, Minecraft: Story Mode A Telltale Games Series $12.49 via Steam. https://t.co/g7JyYxdDFc
#2513 [22:58] <Andrio> ryan1256, I'm pretty sure you can only play that on a PC, not an Xbox.
#2514 [22:58] <xola> windows 10 code is to your microsoft account but on windows 10 store
#2515 [22:58] <tyteen4a03> ??> ryan1256 sku
#2516 [22:58] <Absol> ryan1256: Minecraft for personal computers, Minecraft for Xbox One, Minecraft for Xbox, Minecraft for PlayStation 3, Minecraft for PlayStation 4, Minecraft for Wii U, Minecraft PE for Android (Kindle App Store or Google Play) and Minecraft PE for iOS, are all different products which must each be purchased separately.
#2517 [22:59] <Brynn> When I tried to instal the update for the graphics drive, it failed. When I tried again it still didn't work. I just need some guidance on what I need to do here
#2518 [22:59] <ryan1256> i know. but i found it once on xbox a few days ago. and it said it wasnt out yet. and that it would be released today? i think. but now i just cant find it
#2519 [22:59] * DatBoi [DatBoi@notlogged] has joined #minecrafthelp
#2520 [22:59] <xola> ??> ryan1256 win/dxdiag
#2521 [22:59] <Absol> ryan1256: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2522 [22:59] <ryan1256> thanks
#2523 [23:00] <tyteen4a03> xola: wrong guy
#2524 [23:00] <Andrio> Well, there is a separate Xbox version
#2525 [23:00] <tyteen4a03> ??> Brynn win/dxdiag
#2526 [23:00] <Guest52200> my minecraft program keeps crashing and i already turned off VBOs
#2527 [23:00] <Absol> Brynn: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2528 [23:00] <xola> oops
#2529 [23:00] <xola> ??> Guest52200 win/dxdiag
#2530 [23:00] <Absol> Guest52200: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2531 [23:00] <Brynn> Alright thank you
#2532 [23:01] <Quackington> so ive decided on converting to Linux
#2533 [23:01] <ryan1256> it specifically said "minecraft: windows 10 beta" and it said xbox one above the little picture icon
#2534 [23:01] <Andrio> where?
#2535 [23:01] <ryan1256> when i found it on the store a couple days ago. it wont show up now
#2536 [23:01] <xola> windows 10 lets you play some xbox stuff through windows 10
#2537 [23:01] <xola> it doesn't let you play windows 10 apps on xbox one
#2538 [23:02] <webrosc> windows 10 beta and xbox are linked on realms
#2539 [23:02] <webrosc> but the windows 10 beta key will not allow you to play on an xbox
#2540 [23:02] <ryan1256> it said it would allow the use of a mouse and keyboard plug in on my xbox one
#2541 [23:03] <ryan1256> it said it was specifically designed to be plaued on xbox one
#2542 [23:03] <xola> hmm, it's still beta so changes could be made
#2543 [23:03] <ryan1256> true i guess.
#2544 [23:03] <xola> they are trying to have that cross compatibility but I don't know that it's made it very far yet
#2545 [23:04] <xola> for now, you login on windows 10 and redeem your key there
#2546 [23:04] <xola> wait
#2547 [23:04] <ryan1256> well i know that my brother can send me invites to his minecraft pe game through my xbox one. as if i were to join him on xbox
#2548 [23:04] <xola> https://mojang.com/2015/07/get-minecraft-windows-10-edition-beta-for-free/
#2549 [23:04] <xola> did you go through this process yet?
#2550 [23:04] <tyteen4a03> ryan1256: <webrosc> windows 10 beta and xbox are linked on realms
#2551 [23:05] <webrosc> the realms link for windows 10 beta, PE and xbox was announced at E3
#2552 [23:05] <Brynn> Okay here is my Dxdiag report http://paste.ubuntu.com/18075243/
#2553 [23:05] <webrosc> Brynn, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#2554 [23:06] <xola> webrosc, you're too fast for me
#2555 [23:06] <webrosc> macro ;)
#2556 [23:06] <Brynn> Alright thanks I appreciate it
#2557 [23:06] <xola> ??> Brynn win/downgrade
#2558 [23:06] <Absol> Brynn: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2559 [23:06] <xola> or upgrade your computer
#2560 [23:07] <webrosc> laptop
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#2563 [23:07] <xola> laptop, so you need a new laptop
#2564 [23:07] <Brynn> Yeah thats probably a good option too lol But really thanks though
#2565 [23:07] <xola> another victim of windows 10 free update
#2566 [23:07] * DatBoi is now known as Guest49540
#2567 [23:07] <Guest49540> my minecraft program continues to crash even when VBOs are off. Heres the link. http://paste.ubuntu.com/18075774/
#2568 [23:08] <webrosc> Guest49540, a crash report would help
#2569 [23:08] <Guest49540> gimme a sec
#2570 [23:08] <xola> 2gb mem netbook
#2571 [23:09] <tyteen4a03> ?? sku/realms
#2572 [23:09] <Absol> sku/realms: Minecraft Realms for PC works on Minecraft for PC only. Minecraft Realms for Minecraft PE works on Minecraft PE, Minecraft Windows 10 Beta and Minecraft for Xbox.
#2573 [23:09] <Absol> sku/realms: Other editions of Minecraft do not have the Realms feature, and will not be able to join any realms.
#2574 [23:12] * pranav [pranav@notlogged] has quit. (Ping timeout: 195 seconds)
#2575 [23:14] <Guest49540> crash report here http://paste.ubuntu.com/18076181/
#2576 [23:14] <xola> did you try old versions?
#2577 [23:15] <Guest49540> me?
#2578 [23:15] <xola> yeah, you are using 1.10.2
#2579 [23:15] <Guest49540> yea
#2580 [23:15] <xola> did you have crashing on 1.10.1 or 1.10, etc?
#2581 [23:16] <xola> so this is ONLY happening on 1.10.2?
#2582 [23:16] <Guest49540> havent tried those. i had crashing on as low as 1.9 though
#2583 [23:16] <urielsalis> Guest49540, not on 1.9(if you try now)
#2584 [23:16] <Guest49540> okay hold up
#2585 [23:16] <urielsalis> Guest49540, and what antivirus you have?
#2586 [23:17] <Guest49540> bytefence
#2587 [23:17] <xola> https://www.pcrisk.com/removal-guides/9191-bytefence-redirect
#2588 [23:18] <Guest49540> still crashed
#2589 [23:18] <xola> I'd disable and remove that bytefence
#2590 [23:18] <urielsalis> Guest49540, in 1.9? Are you sure you set VBO to off?
#2591 [23:18] <Guest49540> install what antivirus then?
#2592 [23:18] <urielsalis> Guest49540, we recommend Avast here
#2593 [23:18] <urielsalis> ??> Guest49540 av/avast
#2594 [23:18] <Guest49540> And yea VBO is off
#2595 [23:18] <Absol> Guest49540: Avast! Anti-virus: http://www.avast.com/free-antivirus-download
#2596 [23:19] <urielsalis> ??> Guest49540 av/bytefence
#2597 [23:19] <xola> bytefence isn't antivirus
#2598 [23:20] <xola> I use malwarebytes anti malware because it's easy to disable it and close it out completely
#2599 [23:20] <Guest49540> doesnt it cost money?
#2600 [23:21] <xola> yeah, I got it free after rebate a long time ago. lifetime subscription
#2601 [23:21] <xola> there is a free version still
#2602 [23:21] <webrosc> malware bytes is free, with paid version
#2603 [23:22] <xola> but it's not antivirus, still
#2604 [23:23] * sneezing_panda [sneezing_panda@notlogged] has quit. (Ping timeout: 198 seconds)
#2605 [23:23] <xola> malware gets past antivirus software and a virus can bypass malware scanning
#2606 [23:23] <Guest49540> oh'
#2607 [23:23] <xola> there is no 100% safe bet
#2608 [23:23] <xola> the only safe bet is using off site and offline backups
#2609 [23:25] * sneezing_panda [sneezing_panda@notlogged] has joined #minecrafthelp
#2610 [23:25] <xola> sneezing_panda?
#2611 [23:26] <sneezing_panda> That is my name yes
#2612 [23:27] <xola> there was another panda here earlier, thought it might have been you
#2613 [23:27] <sneezing_panda> possibly, I don't talk in here though
#2614 [23:28] <xola> you just sneeze
#2615 [23:28] <sneezing_panda> heh
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#2622 [23:53] <kay> I need help getting rid of an error
#2623 [23:53] <xola> ??> kay ask
#2624 [23:53] <Absol> kay: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#2625 [23:53] <Absol> kay: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#2626 [23:54] <xola> ??> kay scold/error
#2627 [23:54] <Absol> kay: It's not helpful to just say "Some error" or "Some message". We need to know exactly what error(s) you are getting in order to tell you what it means.
#2628 [23:55] <kay> Can you help me get rid of an error that stops me from playing on minecraft?
#2629 [23:55] <derpamir> My minecraft is saying that its sorry for the inconvinence of crashing
#2630 [23:55] <derpamir> i cant play it at all
#2631 [23:55] <kay> no
#2632 [23:55] <derpamir> it says my graphic driver is weird because im on windows 10
#2633 [23:55] <kay> ok
#2634 [23:55] <xola> ??> derpamir win/dxdiag
#2635 [23:55] <Absol> derpamir: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2636 [23:56] <kay> k
#2637 [23:56] <xola> ??> kay win/dxdiag
#2638 [23:56] <webrosc> kay we need the crash report
#2639 [23:56] <Absol> kay: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2640 [23:56] <derpamir> should i paste it?
#2641 [23:56] <webrosc> derpamir, if you have the link post it
#2642 [23:56] <derpamir> http://paste.ubuntu.com/18077635/
#2643 [23:57] <derpamir> please help
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#2646 [23:58] <derpamir> webrosc help me
#2647 [23:59] <xola> Intel® Graphics Driver for Windows® 10 [15.40][4th Gen] for Windows® 10, 64-bit 15.40.22.4424 https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-
#2648 [23:59] <derpamir> what do i do when im on the link
#2649 [23:59] <xola> download and install it