#1 [00:00] <EndsCreed> kk
#2 [00:02] * ip_86__ [ip_86__@notlogged] has joined #minecrafthelp
#3 [00:03] <ip_86__> sorry my computer crashed, i am back
#4 [00:03] <EndsCreed> xD
#5 [00:03] <EndsCreed> Did it work? or are you still syncing?
#6 [00:03] <ip_86__> it didn't seem to work as it still says 19.99. :(
#7 [00:03] <EndsCreed> hm
#8 [00:04] <EndsCreed> There is someone here who managed to do it by emailing a specific adress
#9 [00:04] * Drewk312 [Drewk312@notlogged] has joined #minecrafthelp
#10 [00:04] <ip_86__> hmm
#11 [00:04] <Drewk312> hello all
#12 [00:05] <Drewk312> i need help i try to sign in and its not letting me
#13 [00:05] <Drewk312> i get a error
#14 [00:05] <EndsCreed> ip_86_ you can try thisps_consumer_services_team@playstation.sony.com they had to email them to get a voucher code.
#15 [00:05] <Drewk312> i used my email and password for the manoj account but nothing
#16 [00:05] <EndsCreed> oops
#17 [00:05] <EndsCreed> ps_consumer_services_team@playstation.sony.com
#18 [00:06] <EndsCreed> there is the email not all jumbled up
#19 [00:06] <ip_86__> Thanks, I'll give it a try.
#20 [00:06] <Drewk312> so i have to wait for them to send me a code?
#21 [00:06] <EndsCreed> Drewk312: i believe so
#22 [00:06] <Drewk312> okay thank you
#23 [00:06] <EndsCreed> If you pressed the I forgot password button
#24 [00:07] <Drewk312> i have
#25 [00:07] <Drewk312> then it said to many times i reset my password
#26 [00:07] <EndsCreed> Drewk312: All you have to do is press "Forgot password". Enter your email and wait. :P
#27 [00:07] <EndsCreed> oh
#28 [00:08] <EndsCreed> hm
#29 [00:09] <Drewk312> i did
#30 [00:09] <Drewk312> and i know my password
#31 [00:09] <Drewk312> and i tried it with my email
#32 [00:09] <Drewk312> and i get a error
#33 [00:10] <EndsCreed> Your account might be locked for 24 hours, If you messed up your password too many times in a row then mojang locks it for a day
#34 [00:10] <EndsCreed> So if you made a few typos then you might have to wait
#35 [00:10] <EndsCreed> But i will continue to try and fid answers
#36 [00:12] <EndsCreed> Drewk312: Work through this link and see if you can get it to work, Other than that I can't help much. :/
#37 [00:12] <EndsCreed> https://help.mojang.com/customer/portal/articles/542001
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#45 [00:27] <DDoomguy> hello
#46 [00:27] <DDoomguy> i play minecraft 1 10
#47 [00:27] <DDoomguy> but
#48 [00:27] <DDoomguy> i loved 1 9 4
#49 [00:27] <DDoomguy> i downgraded
#50 [00:27] <DDoomguy> but then it shows this error
#51 [00:27] <DDoomguy> http://pastebin.com/uEr5e1PS
#52 [00:28] * Roowillow [Roowillow@notlogged] has joined #minecrafthelp
#53 [00:28] <DDoomguy> hello
#54 [00:28] <DDoomguy> roowillow
#55 [00:28] <Andrio> ??> DDoomguy mods
#56 [00:28] <Absol> DDoomguy: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#57 [00:28] <Roowillow> Hi
#58 [00:28] <Absol> DDoomguy: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#59 [00:28] <DDoomguy> uh
#60 [00:28] <Andrio> Hm, I think a connecting word is missing there.
#61 [00:28] <DDoomguy> i use optifine
#62 [00:29] <DDoomguy> no mods other than optifin
#63 [00:29] <Roowillow> so do you guys help with pe
#64 [00:29] <Andrio> Don't forget the third-party launcher
#65 [00:29] <DDoomguy> let me see
#66 [00:29] <DDoomguy> ill play without optifine
#67 [00:29] <DDoomguy> i use the thirdparty
#68 [00:30] <DDoomguy> bc the offical minecraft does not work on my system
#69 [00:31] <Roowillow> Do you work with pe
#70 [00:31] <DDoomguy> idk
#71 [00:31] <DDoomguy> im just a normal user
#72 [00:31] <Roowillow> oh
#73 [00:31] <DDoomguy> ask andrio
#74 [00:31] * Captian_bubblez [Captian_bubblez@notlogged] has joined #minecrafthelp
#75 [00:31] <Andrio> ??> Roowillow ask
#76 [00:31] <Absol> Roowillow: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#77 [00:31] <Absol> Roowillow: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#78 [00:32] <DDoomguy> lol he quit
#79 [00:32] <Andrio> mm
#80 [00:32] <DDoomguy> it works without optifine
#81 [00:32] <DDoomguy> hmm
#82 [00:33] <DDoomguy> might be a problem with mod
#83 [00:33] <DDoomguy> thanks andrio
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#85 [00:33] <Andrio> Seems like it.
#86 [00:34] * mrkirby153 is now known as kirby|gone
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#90 [00:38] <ampage> anyone else have problems with buying minecraft?
#91 [00:39] <ampage> paypal, visa etc wont let me, just take my money D:
#92 [00:39] * bgsteiner [bgsteiner@notlogged] has joined #minecrafthelp
#93 [00:40] <CRAFNTIME> So it says my graphics card needs to be updated and i did what it said and it just redirected me to this site PLEASE HELP
#94 [00:41] <bgsteiner> Alright im guessing the launcher said you need to update your drivers?
#95 [00:41] <CRAFNTIME> yes
#96 [00:41] <bgsteiner> can you upload a log file so we have some more information
#97 [00:42] <CRAFNTIME> ?
#98 [00:43] <bgsteiner> There should have been more information that the launcher gave you other than just saying "Update your drivers"
#99 [00:43] <bgsteiner> that will tell us whats going on
#100 [00:43] <CRAFNTIME> oh yea hold on
#101 [00:44] * LinconYT [LinconYT@notlogged] has joined #minecrafthelp
#102 [00:44] <CRAFNTIME> you mean all this
#103 [00:44] <CRAFNTIME> ---- Minecraft Crash Report ---- // I blame Dinnerbone. Time: 6/30/16 10:43 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWind
#104 [00:45] <bgsteiner> Yes in the future when uploading logs use a service such as http://pastebin.com/
#105 [00:45] <ampage> has anyone ever had a problem purchasing minecraft from australia with a paypal acc?
#106 [00:45] <bgsteiner> it will help out
#107 [00:45] <LinconYT> my minecrat is crashed
#108 [00:46] <CRAFNTIME> is that what you needed or is it something else
#109 [00:46] <bgsteiner> Yeah
#110 [00:46] <bgsteiner> Thats a common problem we have been seeing
#111 [00:46] <CRAFNTIME> ok so can you possibly help me fix it
#112 [00:47] <LinconYT> and.......what i can do to resolve em ?
#113 [00:47] <bgsteiner> yes
#114 [00:47] <CRAFNTIME> ok thank you
#115 [00:47] <LinconYT> fuck the police
#116 [00:47] <Absol> LinconYT: Please keep it civil
#117 [00:47] <bgsteiner> Do you knwo what graphics card you have or cpu
#118 [00:47] <CRAFNTIME> let me check
#119 [00:47] <LinconYT> phuc the police
#120 [00:48] <bgsteiner> here is the mojang article that will help you
#121 [00:48] <bgsteiner> https://help.mojang.com/customer/portal/articles/928493
#122 [00:49] <ampage> im sorry to repeat, but does anyone know the issue why mojang wont take my money
#123 [00:49] <bgsteiner> That will walk you through finding out which system you have and how to update it
#124 [00:49] <CRAFNTIME> ok thank you but i think this is it
#125 [00:49] <CRAFNTIME> Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150202-1526)
#126 [00:49] <bgsteiner> ampage there are certain restrictions to where you are able to buy goods and services there may be a restriction with paypal and australia
#127 [00:50] <bgsteiner> ampage https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase?b_id=5408
#128 [00:51] <ampage> fair enough, yeah I read that article. I wouldnt of thought i would be the only person in australia to purchase minecraft, maybe I am.. just weird
#129 [00:51] <bgsteiner> it may be soemthing with your paypal account
#130 [00:51] <CRAFNTIME> bg stenier this is what i did before it brought me here???
#131 [00:52] <bgsteiner> make sure it is verified and that you have the nedded balance or linked card in order to purchase it
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#133 [00:52] <bgsteiner> CRAFNTIME what problems did you have in updating your drivers
#134 [00:53] <CRAFNTIME> i dont think anything went wrong but after i followed all the instructions it brought me straight to here
#135 [00:54] <CRAFNTIME> maybe i have a outdated computer and minecraft just gave uo :(
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#137 [00:54] <bgsteiner> So you downloaded and installed the drivers?
#138 [00:55] <CRAFNTIME> it didnt give me anything to download ill try again and if it doesnt work ill come back thank u for the help
#139 [00:55] <bgsteiner> read all teh instructions on the page you are running windows so follow that section
#140 [00:55] <CRAFNTIME> k :)
#141 [00:56] <Andrio> ampage, perhaps call your bank to make sure they aren't blocking the transaction, as Mojang is based in Sweden, so it's an international transaction.
#142 [01:00] <CRAFNTIME> it says java download failed :(
#143 [01:01] * johnbenidict [johnbenidict@notlogged] has joined #minecrafthelp
#144 [01:02] <bgsteiner> you shouldnt be downloading java
#145 [01:02] <bgsteiner> did you run dxdiag
#146 [01:02] <CRAFNTIME> lo i know my mistake its working now thank you soooooooooooooo much
#147 [01:03] <CRAFNTIME> lol*
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#149 [01:05] <CRAFNTIME> thanks bro it helps and means a lot
#150 [01:05] <bgsteiner> np
#151 [01:09] <CRAFNTIME> nvm the driver isnt compatible :(
#152 [01:10] <CRAFNTIME> dammit
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#156 [01:15] <Rebeca_XD> please help me, I cont not update my video card
#157 [01:16] <Rebeca_XD> please
#158 [01:17] <Andrio> ??> Rebeca_XD win/DXDiag
#159 [01:17] <ampage> Andrio, doesnt work with paypal either, it literally just doesnt want my money..
#160 [01:17] <Absol> Rebeca_XD: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#161 [01:17] <CRAFNTIME> i have the same problem i might be able to help if you want
#162 [01:18] <ampage> on 3 different pc, 2 windows, 1 mac, different browsers.. is there any other way I can buy an account or do i have to stick with the pirated version :/
#163 [01:18] <Andrio> ampage, did you call your bank?
#164 [01:19] <Andrio> ??> CRAFNTIME win/DXDiag
#165 [01:19] <Absol> CRAFNTIME: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#166 [01:19] <ampage> yeah they havent recieved any details of it
#167 [01:19] <Guest53818> ok
#168 [01:19] <Andrio> mm
#169 [01:19] <ampage> they said try paypal cause thats universal or something
#170 [01:19] <Guest53818> i nedd help
#171 [01:19] <ampage> but the website still doesnt allow it with paypal
#172 [01:20] <CRAFNTIME> thx
#173 [01:22] <CRAFNTIME> i did it didnt work :(
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#175 [01:25] <Andrio> CRAFNTIME, DirectX Diagnostics is just an informational tool.
#176 [01:25] <Andrio> We need to see the link to your report.
#177 [01:25] <CRAFNTIME> ok hold on
#178 [01:27] <CRAFNTIME> here you go
#179 [01:27] <CRAFNTIME> ---- Minecraft Crash Report ---- // I blame Dinnerbone. Time: 6/30/16 10:43 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(D
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#183 [01:30] <Andrio> That's not it
#184 [01:30] <Andrio> That's the Minecraft crash report.
#185 [01:30] <Its_Moemoe_> what do you mean ?
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#191 [01:31] <CRAFNTIME> what report
#192 [01:32] <CRAFNTIME> im confused
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#204 [02:15] <ReeceM> Hi Um im having issues with my minecraft launcher when ever i try to launch the game it crashes imediatly every single time
#205 [02:15] <ReeceM> http://paste.ubuntu.com/18215647/
#206 [02:16] <ReeceM> And i dont know how to fix it
#207 [02:17] * Its_Moemoe__ [Its_Moemoe__@notlogged] has joined #minecrafthelp
#208 [02:17] <Its_Moemoe__> I had a little problem with starting or updating minecraft when I came on this webside rightly Minecraft Crash Help and then had to do all the times things and then had to give a short summary with a linkhttp://paste.ubuntu.com/18215446/ to my dxdiag report so this is my link I hope julie can
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#210 [02:17] * Absol kicked YoMumsDildo from #minecrafthelp (Reason: oMumsDildo :Keep it civilized, you are just a human)
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#213 [02:18] <YoMumsDillo> Hi Um im having issues with my minecraft launcher when ever i try to launch the game it crashes imediatly every single time
#214 [02:18] <YoMumsDillo> http://paste.ubuntu.com/18215647/
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#219 [02:19] <BakaInu877> Minecraft wont let me migrate
#220 [02:20] * BakaInu877 [BakaInu877@notlogged] has quit. (Client Quit)
#221 [02:20] <Its_Moemoe__> what now
#222 [02:20] <YoMumsDillo> Hi Um im having issues with my minecraft launcher when ever i try to launch the game it crashes imediatly every single time
#223 [02:20] <YoMumsDillo> Hi Um im having issues with my minecraft launcher when ever i try to launch the game it crashes imediatly every single time
#224 [02:20] <YoMumsDillo> http://paste.ubuntu.com/18215647/
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#226 [02:21] <Its_Moemoe__> what did you do then
#227 [02:21] <YoMumsDillo> came onto here to ask for help
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#229 [02:22] <CMenaa> what i have to do my minecraft crashed
#230 [02:22] <CMenaa> http://paste.ubuntu.com/18215990/
#231 [02:22] * YoMumsCrustyToe [YoMumsCrustyToe@notlogged] has joined #minecrafthelp
#232 [02:22] <YoMumsCrustyToe> HI
#233 [02:22] <Anna> ??> CMenaa mods
#234 [02:22] <Absol> CMenaa: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#235 [02:22] <Absol> CMenaa: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#240 [02:23] <CMenaa> you can do anything?
#241 [02:24] * YoMumsCrustyToeWithAHairOnHerB [YoMumsCrustyToeWithAHairOnHerB@notlogged] has joined #minecrafthelp
#242 [02:25] <YoMumsCrustyToeWithAHairOnHerB> hi
#243 [02:25] * YoMumsCrustyToeWithAHairOnHerB [YoMumsCrustyToeWithAHairOnHerB@notlogged] has quit. (Client Quit)
#244 [02:25] <Vince> Every time I try to play Minecraft, a the launcher pops up only showing text on a white background. It popped up with troubleshooting stuff, but nothing worked. I have DxDiag. Now what do I do?
#245 [02:26] * CristalizedFart [CristalizedFart@notlogged] has joined #minecrafthelp
#246 [02:26] <CristalizedFart> hi
#247 [02:26] * CristalizedFart [CristalizedFart@notlogged] has quit. (Client Quit)
#248 [02:27] <Vince> I was told to post this in here http://paste.ubuntu.com/18215957/
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#250 [02:28] <Andrio> Vince, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
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#252 [02:29] <Vince> Okay, thank you! @Andrio
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#255 [02:31] <CMenaa> Plis help !!! http://paste.ubuntu.com/18216383/
#256 [02:31] <Anna> ??> CMenaa mods/!
#257 [02:31] <Absol> CMenaa: We do not support mods. Try using a search engine.
#258 [02:31] <CMenaa> what is a search engine
#259 [02:32] <Anna> google
#260 [02:32] <CMenaa> what i have to write in google?
#261 [02:32] <Anna> "why isn't optifine and minecraft working?"
#262 [02:32] <Anna> #minecrafthelp: where we teach people how to google
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#266 [03:05] * Sigitas [Sigitas@notlogged] has joined #minecrafthelp
#267 [03:07] <Sigitas> Hi helpers why does not work minecraft I get report cresh
#268 [03:08] <Galaxy_2Alex> ??> Sigitas launcher/game-output
#269 [03:08] <Absol> Sigitas: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#270 [03:08] <Absol> Sigitas: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#271 [03:08] <Sigitas> http://paste.ubuntu.com/18217636/
#272 [03:09] <Galaxy_2Alex> Sigitas, Please try to use the installer to run Minecraft: https://launcher.mojang.com/download/MinecraftInstaller.msi
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#274 [03:13] <Sigitas> I am not premium accaunt
#275 [03:13] <Galaxy_2Alex> Sigitas, Are you using the Demo?
#276 [03:14] <Sigitas> no i using chraked versions
#277 [03:14] <Galaxy_2Alex> Sigitas, ...
#278 [03:14] <Galaxy_2Alex> Sigitas, Seriously?
#279 [03:14] <Sigitas> yes :)
#280 [03:14] <Galaxy_2Alex> Sigitas, Why do you expect support here then?
#281 [03:15] <Galaxy_2Alex> Sigitas, This is the official tech support chat.
#282 [03:15] <Galaxy_2Alex> Sigitas, Using cracked versions is violating the EULA and can lead to major consequences.
#283 [03:15] <Galaxy_2Alex> Sigitas, Please buy the game. Thanks.
#284 [03:15] <Galaxy_2Alex> Sigitas, https://minecraft.net/en/store/
#285 [03:15] <Sigitas> okey :D
#286 [03:16] * yhfgfd [yhfgfd@notlogged] has joined #minecrafthelp
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#289 [03:16] <ThadHatter> hello?
#290 [03:16] * Amicitla [Amicitla@notlogged] has joined #minecrafthelp
#291 [03:17] * Mariah [Mariah@notlogged] has joined #minecrafthelp
#292 [03:17] <ThadHatter> mariah
#293 [03:17] <ThadHatter> are you a helper
#294 [03:17] <Mariah> no xD
#295 [03:17] <ThadHatter> fuck my life
#296 [03:17] <Mariah> yes?
#297 [03:17] <Absol> ThadHatter: Please keep it civil
#298 [03:17] <ThadHatter> is absol a person?
#299 [03:18] <ThadHatter> Absol can you help me?
#300 [03:18] <Andrio> ??> ThadHatter ask
#301 [03:18] <Absol> ThadHatter: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#302 [03:18] <Absol> ThadHatter: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#303 [03:19] <Mariah> So I need help with my 1.7.10 Forge. I just reinstalled minecraft completely, I use the latest 1.7.10 forge and when I try to join my singleplayer modded world, it will auto crash my minecraft.
#304 [03:19] <ThadHatter> I was unsure if anyone was around to help me
#305 [03:19] <ThadHatter> my bad
#306 [03:19] <Andrio> Mm
#307 [03:19] <Andrio> If someone is who can answer, they will...
#308 [03:19] <Andrio> ??> Mariah mods
#309 [03:19] <Absol> Mariah: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#310 [03:19] <Absol> Mariah: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#311 [03:20] * nighter [nighter@notlogged] has joined #minecrafthelp
#312 [03:20] <ThadHatter> Whenever i try to join any server i get the following error code java.lang.NullPointerException: group
#313 [03:20] <ThadHatter> Whenever i try to join any server i get the following error code java.lang.NullPointerException: group
#314 [03:20] * Mariah [Mariah@notlogged] has left #minecrafthelp
#315 [03:21] <ThadHatter> When I do manage to get into a server the connection is terrible but I know my internet is pristine
#316 [03:23] <Amicitla> Whenever I try to join a server it gives me the error java.lang.NullPointerException
#317 [03:25] <ThadHatter> Hello?
#318 [03:25] <Amicitla> We have the same problem
#319 [03:25] <ThadHatter> You guys were just here helping Mariah wtf happened
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#323 [03:26] <Andrio> ThadHatter and Amicitla, what security software do you have?
#324 [03:26] <ThadHatter> I dont have any that I know of
#325 [03:27] <Andrio> hm
#326 [03:28] <Amicitla> I dont have any either
#327 [03:28] <ThadHatter> I tried joining a server on a different laptop just to see if the results would be the same but the laptop joined easily and with great connection
#328 [03:29] * Warga48 [Warga48@notlogged] has quit. (Client Quit)
#329 [03:29] <Andrio> ??> ThadHatter tools/HJT
#330 [03:29] <Absol> ThadHatter: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#331 [03:29] <Absol> ThadHatter: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#332 [03:29] <Andrio> Amicitla, follow Absol's instructions also
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#334 [03:39] <ThadHatter> I got an error when a clicked do a scan and save a log file the error says, "For some reason your system denied write access to the hosts file. If any hijacked domains are in this file, HijackThis may not be able to fix this. If that happens, you need to edit the file yourself. To do this, click Start Run and Type notepad C:WINDOWS\System32\drivers\etc\hosts and press Enter. Find the line(s) HijackThis reports and delete them. Save
#335 [03:40] <Andrio> Ignore that.
#336 [03:40] <ThadHatter> Ok
#337 [03:41] <ThadHatter> A notepad screen opened up, is this what i need?
#338 [03:43] <Andrio> Yes.
#339 [03:43] <ThadHatter> Also what syntax do i put on the ubuntu pastebin?
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#343 [03:46] <ThadHatter> http://paste.ubuntu.com/18219530/
#344 [03:56] <ThadHatter> Did i post the link properly?
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#346 [03:56] <Andrio> What's `C:\WINDOWS\system32\EasyAntiCheat.exe`?
#347 [03:56] <ThadHatter> I have no Idea
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#349 [03:57] <Andrio> Red flag right there
#350 [03:57] <ThadHatter> Could it be the problem?
#351 [03:57] <Andrio> Maybe
#352 [03:57] <ThadHatter> It might be from another game?
#353 [03:57] <ThadHatter> I have alot of games on my PC
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#355 [03:58] <Andrio> Games should never install that sort of thing into system32
#356 [03:58] <ThadHatter> Ok so what do I do now?
#357 [03:58] <Andrio> ??> ThadHatter AV/adwcleaner
#358 [03:58] <Anna> robocraft has easyanticheat
#359 [03:58] <Absol> ThadHatter: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#360 [03:58] <Absol> ThadHatter: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#361 [03:58] <Anna> and other games
#362 [03:58] <Andrio> Try running that
#363 [03:58] <Andrio> Mm
#364 [03:58] <Andrio> But surely not in System32
#365 [03:59] <ThadHatter> So is Anna right or Andrio?
#366 [03:59] <Anna> I'd try the adwarecleaner anyway
#367 [03:59] <ThadHatter> Ok
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#371 [04:06] <ThadHatter> Ok im back and I have notepad results
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#374 [04:08] <Andrio> What happened?
#375 [04:08] <ThadHatter> It found somethin called netfilter
#376 [04:08] <ThadHatter> and i cleared it and restarted
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#378 [04:18] <ThadHatter> Should i post the notepad results on here?
#379 [04:19] <Andrio> ok.
#380 [04:20] <ThadHatter> # AdwCleaner v5.201 - Logfile created 01/07/2016 at 02:02:59 # Updated 30/06/2016 by ToolsLib # Database : 2016-06-30.2 [Server] # Operating system : Windows 10 Home (X64) # Username : Thad - DESKTOP-P3N48RL # Running from : C:\Users\Thad\Downloads\adwcleaner_5.201.exe # Option : Clean # Support : https://toolslib.net/forum ***** [ Services ] ***** [-] Service Deleted : netfilter2 ***** [ Folders ] ***** [-] Folder Deleted : C:
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#382 [04:20] <ThadHatter> How do I proceed now ?
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#388 [04:33] <ThadHatter> Should I test my Minecraft or what should I do now?
#389 [04:33] <Andrio> I'd try it.
#390 [04:35] <ThadHatter> It didnt solve my problem
#391 [04:36] <ThadHatter> any other ideas?
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#394 [04:40] <ThadHatter> you still there?
#395 [04:43] <ThadHatter> Am I abandoned?
#396 [04:45] <ThadHatter> Hello?????????????????
#397 [04:45] <ThadHatter> I Just wanna play minecraft but my game doesnt work :(
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#400 [04:48] <Amicitla> Is anybody out there
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#403 [04:49] <sadguy> how do i change my skin
#404 [04:49] * aligalip [aligalip@notlogged] has joined #minecrafthelp
#405 [04:53] <sadguy> can someone help me
#406 [04:53] <ThadHatter> Is anyone going to help me?
#407 [04:53] <ThadHatter> Or am I just screwed for life
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#413 [04:56] <TomRodJr> When I start Minecraft and put my account it tells me: EOFException: SSL peer shut down incorrectly. I already reinstall both Minecraft and Java, and it still hapends. Can you give me a tip of how do I solve this please? I already uninstalled mcafee and instaled Avast
#414 [04:57] <TomRodJr> What Can I do to solve it
#415 [04:57] <sadguy> no one here helps you
#416 [04:58] <TomRodJr> ^
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#418 [05:00] <TomRodJr> It happends a while and I reall want to play
#419 [05:02] <ThadHatter> this is the worst support page i have ever been on
#420 [05:02] <ThadHatter> i have been on here for hours and I got the most attention when I typed fuck in chat
#421 [05:02] * Absol kicked ThadHatter from #minecrafthelp (Reason: hadHatter :Keep it civilized, you are just a human)
#422 [05:02] <sadguy> lol
#423 [05:03] * ThadHatter [ThadHatter@notlogged] has joined #minecrafthelp
#424 [05:03] <sadguy> not lyinf
#425 [05:03] <TomRodJr> Can someone help me xd
#426 [05:03] <ThadHatter> this is the worst support page i have ever been on
#427 [05:03] <TomRodJr> ...
#428 [05:03] <ThadHatter> this is trash
#429 [05:03] <TomRodJr> I dont care what u think about it
#430 [05:03] <ThadHatter> i have been on here for hours
#431 [05:03] <ThadHatter> and some guys was helping me then he just left
#432 [05:04] <ThadHatter> Kys tomrod
#433 [05:04] <ThadHatter> u just got here i have been here for hours
#434 [05:04] <TomRodJr> .
#435 [05:04] <TomRodJr> .
#436 [05:04] <TomRodJr> .
#437 [05:04] <sadguy> about 20 mins for me
#438 [05:04] <ThadHatter> cry about it
#439 [05:05] <TomRodJr> This is the warning u get when u enter this forum:
#440 [05:05] <TomRodJr> When I start Minecraft and put my account it tells me: EOFException: SSL peer shut down incorrectly. I already reinstall both Minecraft and Java, and it still hapends. Can you give me a tip of how do I solve this please?
#441 [05:05] <TomRodJr> fuck
#442 [05:05] <Absol> TomRodJr: Please keep it civil
#443 [05:05] <TomRodJr> forget it
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#445 [05:05] <ThadHatter> absol suk my cok
#446 [05:06] <ThadHatter> nice bot absol
#447 [05:06] <ThadHatter> trash
#448 [05:06] <sadguy> are you gonna take thatabsol
#449 [05:06] <ThadHatter> of course he will he is a fuking bot
#450 [05:07] <lokidu72> I NEED HELP BECAUSE WHEN I GO TO A WORLD IT CHRASH
#451 [05:07] <ThadHatter> get in line pal
#452 [05:07] <sadguy> sorry
#453 [05:07] <sadguy> sorry
#454 [05:08] * lokidu72 [lokidu72@notlogged] has left #minecrafthelp
#455 [05:08] <ThadHatter> niger
#456 [05:08] <ThadHatter> dark skin
#457 [05:09] <ThadHatter> nigerian
#458 [05:09] <sadguy> https://youtu.be/f_7BVZOZ5DA
#459 [05:09] <ThadHatter> ban me
#460 [05:09] <ThadHatter> plz
#461 [05:09] * ibrahim [ibrahim@notlogged] has joined #minecrafthelp
#462 [05:09] <ThadHatter> https://www.youtube.com/watch?v=f_7BVZOZ5DA&feature=youtu.be
#463 [05:10] <ThadHatter> https://www.youtube.com/watch?v=f_7BVZOZ5DA&feature=youtu.be
#464 [05:10] <ThadHatter> https://www.youtube.com/watch?v=f_7BVZOZ5DA&feature=youtu.be
#465 [05:10] <ThadHatter> https://www.youtube.com/watch?v=f_7BVZOZ5DA&feature=youtu.be
#466 [05:10] <ThadHatter> https://www.youtube.com/watch?v=f_7BVZOZ5DA&feature=youtu.be
#467 [05:10] <ThadHatter> https://www.youtube.com/watch?v=f_7BVZOZ5DA&feature=youtu.be
#468 [05:10] * Absol kicked ThadHatter from #minecrafthelp (Reason: hadHatter :Stop spamming)
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#470 [05:10] <ThadHatter> https://www.youtube.com/watch?v=f_7BVZOZ5DA&feature=youtu.be
#471 [05:12] <ThadHatter> https://www.youtube.com/watch?v=f_7BVZOZ5DA&feature=youtu.be
#472 [05:12] <sadguy> https://youtu.be/f_7BVZOZ5DA
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#474 [05:12] * nighter [nighter@notlogged] has quit. (Ping timeout: 190 seconds)
#475 [05:13] <ThadHatter> https://www.youtube.com/watch?v=f_7BVZOZ5DA&feature=youtu.be
#476 [05:14] <ThadHatter> ....................................................................................................................................................................................................................................................................................................................................................................................................................................................
#477 [05:15] <ThadHatter> ...........................................................................................................................................................................................................................................................................................................................................................
#478 [05:15] <ThadHatter> ...................................
#479 [05:15] <ThadHatter> .
#480 [05:15] <ThadHatter> ...............................
#481 [05:15] <ThadHatter> ..............................................
#482 [05:15] <ThadHatter> www.pornhub.com
#483 [05:15] <ThadHatter> fuk dis
#484 [05:15] <ThadHatter> trash support
#485 [05:15] <ThadHatter> fuk minecraft
#486 [05:15] <ThadHatter> fuk notch
#487 [05:16] <ThadHatter> fuk jeb
#488 [05:16] <ThadHatter> fuk polar bears
#489 [05:16] <ThadHatter> fuk the combat update
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#492 [05:19] <ThadHatter> fuck
#493 [05:19] * Absol kicked ThadHatter from #minecrafthelp (Reason: hadHatter :Keep it civilized, you are just a human)
#494 [05:19] <sadguy> niger tits
#495 [05:21] <sadguy> #minecraft
#496 [05:21] * Legendarifiu [Legendarifiu@notlogged] has joined #minecrafthelp
#497 [05:21] <sadguy> thanks for all the help
#498 [05:22] <sadguy> you guys helped me a ton
#499 [05:24] <sadguy> fuck nigger tit
#500 [05:24] <Absol> sadguy: Please keep it civil
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#509 [05:35] <aventurier3> I'm taking my minecraft account this morning, my password was changed and my email address
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#526 [06:15] <qardoLPS> Crash,My Minecraft Please Help:/
#527 [06:17] <nix> hello, i have forgotten my password to my minecraft/mojang account, and i have tried to change it, but when they say they will send a mail to my e-mail with the account change information, i dont recieve a mail :(
#528 [06:17] <nix> can you help me?
#529 [06:18] * Gharam [Gharam@notlogged] has quit. (Quit: Web client closed)
#530 [06:19] <nix> hello?
#531 [06:19] * qardoLPS_ [qardoLPS_@notlogged] has joined #minecrafthelp
#532 [06:20] * nix [nix@notlogged] has quit. (Quit: Web client closed)
#533 [06:20] <qardoLPS_> What should I do If I Crash Minecraft?
#534 [06:21] <qardoLPS_> Please Help
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#536 [06:21] * qardoLPS [qardoLPS@notlogged] has joined #minecrafthelp
#537 [06:22] <qardoLPS> What Should i do if i Crash Minecraft?
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#544 [06:42] <HelpMePlz> can anyone help me please when i press on multiplayer and try to join server it says java.lang.NullPointerException:group
#545 [06:42] <HelpMePlz> what do i do?
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#548 [06:47] <Fenrir> Guys, i need help
#549 [06:48] <HelpMePlz> me too ;(
#550 [06:48] <Fenrir> When i try to open minecraft it starts downloading runtime
#551 [06:48] <Fenrir> and when its done it says unable Native launcher or something
#552 [06:49] <Fenrir> help me plz! (i have a mac)
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#555 [06:49] <siamer> Display Devices --------------- Card name: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) Manufacturer: Intel Corporation Chip type: Mobile Intel(R) 4 Series Express Chipset Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_360B103C&REV_09 Display Memory: 1053 MB Dedicated Memory: 64 MB
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#559 [06:50] <siamer> hy
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#562 [06:51] <siamer> Display Devices --------------- Card name: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) Manufacturer: Intel Corporation Chip type: Mobile Intel(R) 4 Series Express Chipset Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_360B103C&REV_09 Display Memory: 1053 MB Dedicated Memory: 64 MB
#563 [06:52] <siamer> Display Devices --------------- Card name: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) Manufacturer: Intel Corporation Chip type: Mobile Intel(R) 4 Series Express Chipset Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_360B103C&REV_09 Display Memory: 1053 MB Dedicated Memory: 64 MB
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#565 [06:56] <HelpMePls> please help me when i am trying to log in my accaunt it says sockettimeoutexception what do i do?
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#567 [06:58] <lostaccount> anyone knows anything about the lost minecraft account?
#568 [06:58] <lostaccount> like if can get minecraft back without paying again
#569 [06:58] <siamer> Display Devices --------------- Card name: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) Manufacturer: Intel Corporation Chip type: Mobile Intel(R) 4 Series Express Chipset Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_360B103C&REV_09 Display Memory: 1053 MB Dedicated Memory: 64 MB
#570 [06:59] <HelpMePls> please help me when i am trying to log in my accaunt it says sockettimeoutexception what do i do?
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#581 [07:15] <HelpMePls_> please help me when i am trying to get on the server it says java.lang.nullpointerexception:groip
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#583 [07:15] <HelpMePls_> *group*
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#585 [07:15] <HelpMePls_> please help me when i am trying to get on the server it says java.lang.nullpointerexception:group
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#589 [07:38] <joselezama> hola
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#591 [07:42] <HelpMePls_> please help me when i am trying to get on the server it says java.lang.nullpointerexception:group
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#595 [07:59] <yatsukihoshii> hello
#596 [07:59] <yatsukihoshii> http://paste.ubuntu.com/18232039/
#597 [08:02] <yatsukihoshii> W
#598 [08:02] <yatsukihoshii> what can i do?
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#618 [08:17] <aziz_> http://paste.ubuntu.com/18233103/
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#637 [08:41] <saksiri> ..
#638 [08:41] <saksiri> hay
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#646 [08:55] <Alfiplayer> http://paste.ubuntu.com/18235465/
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#658 [09:01] <Alfiplayer> i need help what i can do with this problem http://paste.ubuntu.com/18235465/
#659 [09:01] <fabricio_> eu nao consigo baixar o minecraft original
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#661 [09:04] <Alfiplayer> i need help what i can do with this problem http://paste.ubuntu.com/18235465/
#662 [09:05] <Alfiplayer> i need help what i can do with this problem http://paste.ubuntu.com/18235465/
#663 [09:05] <Alfiplayer> pls help
#664 [09:06] <Alfiplayer> i need help what i can do with this problem http://paste.ubuntu.com/18235465/
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#672 [09:11] <sams1v> nao comsigo entra pa to com plcas de video desatializadas mas ja tentei atualiza mas elas ja tao atualizadas
#673 [09:11] <Malteboy99> Hi! i played minecraft for about 1 and a half year ago and did then change my email wich i now dont remember... My minecraft name used to be MasterMalte99 and password either kalimera or kalimera99. ty for the help
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#681 [09:18] <Michdi> Hi
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#683 [09:20] <Malteboy99> hi michdi
#684 [09:21] <Andrio> Alfiplayer, install win64_153343.4425.exe from https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499.
#685 [09:22] <Andrio> Malteboy99, try all your email addresses at https://account.mojang.com/password.
#686 [09:25] <Malteboy99> sorry but cant just find the right email... :(
#687 [09:25] <Andrio> mm
#688 [09:25] <Andrio> ??> Malteboy99 account/send-email
#689 [09:25] <Absol> Malteboy99: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#690 [09:25] <Absol> Malteboy99: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#704 [09:42] <elliott> hi, i just downloaded minecraft (i had it a long time ago and decided to transfer it over so i could play it again) and it wont let me play. it says i dont have enough memory when i have 32g of ram and have updated java like 50 times. please help
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#707 [09:43] <CubeTheThird> elliott, copy the crash reportpst
#708 [09:43] <CubeTheThird> gah
#709 [09:43] <CubeTheThird> elliott, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#710 [09:44] <elliott> ok one sec
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#712 [09:44] <elliott> http://paste.ubuntu.com/18239021/
#713 [09:46] <CubeTheThird> elliott, ya with that texture pack you're going to need to allocate more ram to the game
#714 [09:46] <CubeTheThird> elliott, in the launcher, click Edit Profile
#715 [09:47] <elliott> ok
#716 [09:47] <CubeTheThird> elliott, there, check the JVM Arguments box. In the list, the '-Xmx1G' argument dictates maximum memory
#717 [09:48] <elliott> yep i see
#718 [09:48] <elliott> says 128
#719 [09:48] <elliott> i should change that to?
#720 [09:49] <CubeTheThird> elliott, umm no. That's not the -Xmx one. Only change the -Xmx
#721 [09:49] <elliott> oh yeah
#722 [09:49] <CubeTheThird> elliott, I'd recommend you allocate something like 4GB
#723 [09:50] <elliott> ok one sec
#724 [09:50] <elliott> loading up now
#725 [09:51] <elliott> said ran out of memory
#726 [09:51] <elliott> oh i checked the jvm, it went back to 1g
#727 [09:51] <elliott> i clicked save
#728 [09:51] <elliott> its not staying at 4
#729 [09:52] <CubeTheThird> elliott, are you leaving the box checked?
#730 [09:52] <elliott> ah, i was not but have now XD
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#732 [09:53] <elliott> fuck yeah it worked
#733 [09:53] <Absol> elliott: Please keep it civil
#734 [09:53] <elliott> sorry
#735 [09:53] <elliott> hooray it worked
#736 [09:53] <CubeTheThird> glad that did it
#737 [09:53] <elliott> thanks bro
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#739 [09:54] <Charlie> When starting up a world, i get the Java(TM) SE Binary error. Ive tried uninstalling/reinstalling both the game and Java, and updating video driver.
#740 [09:54] <Charlie> Help please?
#741 [09:54] <CubeTheThird> Charlie, are you able to access the game's video settings?
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#746 [09:55] <Charlie> Sometimes it just freezes or crashes without the error. Yeah, i can access them.
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#748 [09:56] <CubeTheThird> Charlie, there, turn off the VBOs setting
#749 [09:56] <Charlie> Hold on, I'll give it a shot.
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#756 [10:00] <Charlie> CubetheThird, it seems to be running okay, thank you!
#757 [10:00] <CubeTheThird> awesome!
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#761 [10:01] <connor_> the game crashes when i am trying to load it up and says i am out of memory when i am not
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#764 [10:03] <CubeTheThird> connor_, copy the crash report onto http://paste.ubuntu.com and give the URL here.
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#766 [10:08] <connor_> how do i get the url from the paste on ubuntu.com
#767 [10:09] <CubeTheThird> connor_, the website address, at the top of your browser. You can press f6 to highlight it
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#770 [10:12] <connor_> http://paste.ubuntu.com/18240465/
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#774 [10:13] <CubeTheThird> connor_, according to the report, you've installed this texture pack: "PureBDcraft 512x"
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#776 [10:13] <CubeTheThird> connor_, as it seems you don't have a dedicated graphics card in your computer, there's no way you're going to use a pack of that size reliably, if at all
#777 [10:13] <CubeTheThird> connor_, I recommend you remove it and get a smaller version of the pack, something like 64x
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#782 [10:15] <connor_> i am going to go into the minecraft folder to delete both the texture packs and the skins will this help
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#786 [10:16] <CubeTheThird> connor_, ya deleting the pack will fix it
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#788 [10:16] <connor_> thanks
#789 [10:17] <connor_> how do i get to the minecraft texture pack folder
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#791 [10:18] <CubeTheThird> connor_, In the game launcher, click 'Edit Profile' -> 'Open Game Dir'
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#794 [10:19] <Alex__> when i am joining one server it says i have a problem with my internet but i can join other servers just fine
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#796 [10:19] <CubeTheThird> Alex__, what does it tell you exactly?
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#798 [10:22] <Alex__> internal exception: io.netty.handler.codec.decoderexception:java.lang.indexoutofboundsexception: readerindex(9) + length(1) exceeds writerindex(9): Unpooledheapbytebuf(ridx: 9, widx:9, cap:9)
#799 [10:23] <connor_> thank you so much it worked
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#801 [10:23] <CubeTheThird> Alex__, that's most likely an issue on the server's end. You'll have to contact a server admin or owner about it
#802 [10:23] <Alex__> He said that all was fine and that he could join just fine
#803 [10:24] <CubeTheThird> Alex__, do you know what your ping is to this server?
#804 [10:25] <Alex__> right when i get in i get kicked out so no
#805 [10:25] <Alex__> but my ping is fine on other servers
#806 [10:26] <CubeTheThird> Alex__, in your server list, move your mouse over the green bars for the server. That will show you the ping
#807 [10:26] <Alex__> 43
#808 [10:27] <Chromaryu> CubeTheThird: I've reserched that error, maybe MC version issue.
#809 [10:27] <CubeTheThird> oh?
#810 [10:27] <CubeTheThird> Alex__, what's the server's address?
#811 [10:28] <Alex__> AetherRealms.Frugal.dk
#812 [10:28] <CubeTheThird> .mcping AetherRealms.Frugal.dk
#813 [10:28] <CubeTheThird> !check AetherRealms.Frugal.dk
#814 [10:28] <CubeTheThird> Alex__, what game version are you using?
#815 [10:28] <Alex__> 1.8.8
#816 [10:28] <Alex__> with optifine
#817 [10:29] <Chromaryu> CubeTheThird: https://www.spigotmc.org/threads/error-io-netty-handler-codec-encoderexception-string-too-big-was-32789-bytes-encoded-max-32767.71401/
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#819 [10:29] <Croznok> Hi
#820 [10:29] <Chromaryu> 1.8.6- causes that issue. (Exploit Signs)
#821 [10:30] <CubeTheThird> hello Croznok
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#823 [10:30] <CubeTheThird> Alex__, can you try using a non-optifine version?
#824 [10:30] <Croznok> Does anyone know how a command that will give you 0,5 hearts?
#825 [10:30] <Alex__> ok i will try
#826 [10:32] <Croznok> ??
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#828 [10:32] <CubeTheThird> Croznok, that's something you might want to ask in #commandblocks or on the minecraft forums
#829 [10:32] <Alex__> till not working
#830 [10:33] <DDoomguy> uhh
#831 [10:33] <DDoomguy> where do i go
#832 [10:33] <DDoomguy> nvm
#833 [10:33] <CubeTheThird> Alex__, can you try using 1.8.3 ?
#834 [10:33] <Alex__> ok i will
#835 [10:34] <Andrio> Croznok, perhaps try giving 1 second of Regeneration IV.
#836 [10:34] <Alex__> did not work
#837 [10:35] <CubeTheThird> Alex__, ya then sounds like an issue with the server
#838 [10:35] <Croznok> a command for hunger??
#839 [10:35] <Alex__> ok i will then try to speak with the owner
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#841 [10:35] <Alex__> thanks for helping
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#843 [10:36] <Croznok> How can I give a player speed and hunger with commands?
#844 [10:38] <CubeTheThird> Croznok, this channel is for tech support. I highly recommend you look on the minecraft wiki, or on the forums for information about that
#845 [10:38] <Croznok> Ok
#846 [10:38] <Croznok> Ok
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#851 [10:40] <Ronin_Jourus> How do I setup a command that shows my youtube channel in chat & if you click on the channel link it copies it to clipboard?
#852 [10:40] <CubeTheThird> Ronin_Jourus, I recommend you look up a tellraw generator for Minecraft, or look at how to do it on the minecraft forums
#853 [10:41] <Ronin_Jourus> Ok thanks!
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#858 [10:45] <Blackeyb> hey guys i need help with my minecraft everytime i press play it crashes before it can download.
#859 [10:46] <CubeTheThird> Blackeyb, is there a crash report?
#860 [10:46] <Blackeyb> ------------------ System Information ------------------ Time of this report: 7/1/2016, 11:41:04 Machine name: BUCKINGHAM Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160527-1834) Language: English (Regional Setting: English) System Manufacturer: LENOVO System Model: 10099 BIOS: EHKT28AUS
#861 [10:46] <CubeTheThird> Blackeyb, paste it onto http://paste.ubuntu.com and give the URL here.
#862 [10:47] <Blackeyb> kk
#863 [10:47] <Blackeyb> http://paste.ubuntu.com/18243263/
#864 [10:48] <CubeTheThird> Blackeyb, one moment
#865 [10:48] <Blackeyb> kk
#866 [10:49] <CubeTheThird> Blackeyb, ok. Try deleting your minecraft launcher, and install the newer (.msi) one from https://minecraft.net/download
#867 [10:49] <Blackeyb> okay ill try that thanks
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#875 [11:08] <Heather> Hello
#876 [11:08] <Heather> My minecraft will no longer run
#877 [11:08] <Galaxy_2Alex> Heather, Hello
#878 [11:08] <Heather> Hi Galaxy
#879 [11:08] <Galaxy_2Alex> Heather, What happens when you try?
#880 [11:08] <Heather> It first dissapears
#881 [11:08] <Heather> and then gives me a msg that says oops minecraft has crashed
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#883 [11:09] <Galaxy_2Alex> ??> Heather launcher/game-output
#884 [11:09] <Absol> Heather: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#885 [11:09] <Absol> Heather: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#888 [11:09] <Heather> http://paste.ubuntu.com/18244902/
#889 [11:09] <Heather> yes did that
#890 [11:09] <Heather> that's the thingy that I get
#891 [11:09] * yanzinho581 [yanzinho581@notlogged] has joined #minecrafthelp
#892 [11:09] <Galaxy_2Alex> Heather, Download and Install this driver (.exe): https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499
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#895 [11:10] <Heather> which one on the left?
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#898 [11:10] <Galaxy_2Alex> Heather, "(.exe)"
#899 [11:10] * leonardo [leonardo@notlogged] has joined #minecrafthelp
#900 [11:10] <Heather> there are 2 that end in exe
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#902 [11:11] <Galaxy_2Alex> Heather, Ah, my bad.
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#904 [11:11] <Galaxy_2Alex> Heather, 64-bit
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#906 [11:11] <Heather> kk
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#910 [11:14] <Heather> ok the thingamagig is downloading
#911 [11:14] * santigame10 [santigame10@notlogged] has quit. (Ping timeout: 195 seconds)
#912 [11:15] <Heather> wow alot of people come and go
#913 [11:16] <Heather> the thing you send downloaded and then it said it is not valid with this computer
#914 [11:17] <Heather> any other suggestions?
#915 [11:17] <Galaxy_2Alex> Heather, I need your Samsung Laptop Model Number.
#916 [11:17] <Heather> where do I find that?
#917 [11:18] <Galaxy_2Alex> Heather, On the bottom of your laptop.
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#920 [11:19] <Heather> NP350V5C
#921 [11:20] <Heather> is what it says
#922 [11:20] <Galaxy_2Alex> Heather, In which country did you buy the Laptop?
#923 [11:20] <Heather> Canada
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#926 [11:22] <Galaxy_2Alex> Heather, Does this download work?: http://downloadcenter.samsung.com/content/DR/201210/20121026095907591/Internal_VGA_Intel_64bit_8.15.10.2712.ZIP
#927 [11:22] <Heather> I will try it
#928 [11:22] <anonymous-person> So when i try to install minecraft and it downloads in the launcher, it always just pauses and then stops before it finishes
#929 [11:23] * StreamerBoY_ [StreamerBoY_@notlogged] has joined #minecrafthelp
#930 [11:23] <Galaxy_2Alex> anonymous-person, Does it give you any kind of error message?
#931 [11:23] <anonymous-person> nope
#932 [11:23] <anonymous-person> it just stops
#933 [11:23] <Galaxy_2Alex> ??> anonymous-person launcher/log
#934 [11:23] <Absol> anonymous-person: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#935 [11:23] <Absol> anonymous-person: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#937 [11:26] <anonymous-person> sorry its taking a while
#938 [11:27] <Heather> ok I downloaded that thing
#939 [11:27] <Heather> and it has a bunch of files
#940 [11:27] <Heather> what should I do now?
#941 [11:27] <Galaxy_2Alex> Heather, run the "Setup" file.
#942 [11:28] <anonymous-person> ummm its not giving me a link after i click paste
#943 [11:28] <Galaxy_2Alex> anonymous-person, Give it a few moments please.
#944 [11:28] <Heather> I dont see it...
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#946 [11:29] <Galaxy_2Alex> Heather, Is there an Application?
#947 [11:29] <Heather> what should the file be called?
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#949 [11:29] <GoldenLord> ok
#950 [11:30] <Galaxy_2Alex> Heather, It should be called "Setup" or "Setup.exe", but it should be an application file in any case.
#951 [11:30] <Heather> what should the application file be called?
#952 [11:30] <Heather> i went back to far and now it has all my files
#953 [11:31] <Galaxy_2Alex> Heather, Open it again.
#954 [11:31] * lucas1001 [lucas1001@notlogged] has joined #minecrafthelp
#955 [11:31] <Heather> um
#956 [11:31] <Galaxy_2Alex> Heather, You can only see it if you open the .zip folder.
#957 [11:31] <lucas1001> hallo
#958 [11:31] <anonymous-person> Here you go: http://paste.ubuntu.com/18246829/
#959 [11:31] <Galaxy_2Alex> GoldenLord, Hello.
#960 [11:31] <Galaxy_2Alex> lucas1001, Hello.
#961 [11:31] <lucas1001> ist einer deutsch hier ???
#962 [11:32] <Galaxy_2Alex> lucas1001, Dieser Channel kann dir leider nur in English helfen, sorry.
#963 [11:33] <Heather> whoa german
#964 [11:33] <Galaxy_2Alex> anonymous-person, That is a long log. One moment please.
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#967 [11:34] <anonymous-person> ok thanks
#968 [11:34] <Heather> ok I'm redownloading that thing...
#969 [11:36] <f_ervin> hi guys i have a problem when im trayng to connect a modded minecraft server i get this message:failed to login the authentication are currently down for maintenance
#970 [11:36] <Galaxy_2Alex> ??> f_ervin mods
#971 [11:36] <Absol> f_ervin: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#972 [11:36] <Absol> f_ervin: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#973 [11:36] <f_ervin> tkkit legends
#974 [11:38] <Galaxy_2Alex> f_ervin, Contact the mod pack authors.
#975 [11:38] <Heather> ok so
#976 [11:38] <Heather> I have the thing
#977 [11:38] <Heather> is there a way for me to send screen shots?
#978 [11:38] <Galaxy_2Alex> Heather, http://www.take-a-screenshot.org/
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#980 [11:39] <CraftFisch132> Please Help
#981 [11:40] <Galaxy_2Alex> anonymous-person, What antivirus program are you using?
#982 [11:40] <Galaxy_2Alex> CraftFisch132, How can we help you?
#983 [11:40] <Galaxy_2Alex> ??> Heather imgur
#984 [11:40] <Absol> Heather: Imgur is an image hosting website at http://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#985 [11:40] <Galaxy_2Alex> Heather, upload the screenshot to imgur.
#986 [11:40] <f_ervin> im using notrhon securiti
#987 [11:40] <CraftFisch132> I have The Problem : Lack of Updated graphics drivers
#988 [11:40] <Galaxy_2Alex> f_ervin, Only messages starting with your Username (like this: "YourUsername, please follow these instrctions") are for you, please ignore any instructions not directed at you.
#989 [11:40] <CraftFisch132> http://paste.ubuntu.com/18247454/
#990 [11:40] <anonymous-person> ummm gimme a sec
#991 [11:40] <Galaxy_2Alex> CraftFisch132, One moment
#992 [11:40] * CrystalMare is now known as Crystal|AFK
#993 [11:41] <Galaxy_2Alex> f_ervin, Like I said, contact the mod pack authors about your issue as we do not support mods here.
#994 [11:41] <CraftFisch132> Pixel Format Not Accelerated
#995 [11:42] <f_ervin> the pack authors dont send feedback :(
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#997 [11:42] <Galaxy_2Alex> f_ervin, In any case, we can't help you here, sorry.
#998 [11:43] <anonymous-person> I use Mcafee
#999 [11:43] <anonymous-person> i probs spelled it wrong
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#1002 [11:44] <f_ervin> http://imgur.com/AYWwjwC its the error
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#1004 [11:44] <Galaxy_2Alex> CraftFisch132, I'm sorry, but we do not support outdated operating systems (Windows XP), and your system is most likely too old to run Minecraft and you will need a new one to run Minecraft.
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#1008 [11:44] <CraftFisch132> ok thank you
#1009 [11:44] <Galaxy_2Alex> f_ervin, Like I already said three times now, we cannot help with modded issues in this channel.
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#1012 [11:45] <Galaxy_2Alex> anonymous-person, Uninstall it, and try again. Please use an actual antivirus program, like Avast instaed.
#1013 [11:45] <Galaxy_2Alex> ??> anonymous-person av/mcafee/uninstall
#1014 [11:45] <Absol> anonymous-person: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1015 [11:45] <Galaxy_2Alex> ??> anonymous-person av/avast
#1016 [11:45] <Heather> ok I uploaded it to that
#1017 [11:45] <Absol> anonymous-person: Avast! Anti-virus: http://www.avast.com/free-antivirus-download
#1018 [11:45] <Galaxy_2Alex> Heather, Please give us the link to it.
#1019 [11:45] <Heather> http://imgur.com/uXV7V1z
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#1022 [11:46] <anonymous-person> so all of the sudden my minecraft finally launched
#1023 [11:46] <Galaxy_2Alex> Heather, Run the setup.exe application.
#1024 [11:46] <stranger_> hi
#1025 [11:46] <Galaxy_2Alex> stranger_, Hello.
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#1027 [11:46] <anonymous-person> but now when i open it again it has to download all over again
#1028 [11:46] <f_ervin> .... nice galaxy you are so frendli (sarxasm)-.-
#1029 [11:46] <Galaxy_2Alex> anonymous-person, Oh, alright. McAfee is still a bad antivirus program.
#1030 [11:47] <anonymous-person> and i dont see the purpose changing it though
#1031 [11:47] <anonymous-person> i want to fix my minecraft not change my anti virus program
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#1033 [11:47] <stranger_> i cant login into my account
#1034 [11:48] <Galaxy_2Alex> anonymous-person, It's a broken piece of something.
#1035 [11:48] <Galaxy_2Alex> anonymous-person, It causes more problems than it could ever solve.
#1036 [11:48] <Galaxy_2Alex> stranger_, What happens when you try?
#1037 [11:48] <anonymous-person> hmmm?
#1038 [11:48] <Heather> where is the setup.exe application?
#1039 [11:48] <Galaxy_2Alex> anonymous-person, McAfee. And I've had to deal with it for a long time here.
#1040 [11:49] <stranger_> they just say it is the wrong email address and i am sure it is correct
#1041 [11:49] <Heather> and this is what happens when I try and run minecraft http://imgur.com/he7tM8o
#1042 [11:49] <Galaxy_2Alex> Heather, http://alex.ticklemy.wang/HhMDi3.png
#1043 [11:49] <Galaxy_2Alex> stranger_, How many times have you tried to log in?
#1044 [11:49] <Heather> thank you :)
#1045 [11:50] <stranger_> like 6
#1046 [11:50] <Galaxy_2Alex> ??> stranger_ login/throttle
#1047 [11:50] <Absol> stranger_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1048 [11:50] <Absol> stranger_: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1049 [11:50] <Galaxy_2Alex> stranger_, After those three hours, try to reset your password.
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#1051 [11:51] <anonymous-person> how do i know avast isnt just a virus
#1052 [11:52] <Galaxy_2Alex> anonymous-person, A lot of pages and people recommend it. But if you don't want it, you don't need it.
#1053 [11:52] <CubeTheThird> anonymous-person, feel free to look up reviews or something. If you don't want avast you can get something else. We just do not recommend Mcafee mainly
#1054 [11:52] <Heather> http://imgur.com/jRvred3
#1055 [11:52] <Heather> this is what it says
#1056 [11:52] * gabrieloliver [gabrieloliver@notlogged] has quit. (Quit: Web client closed)
#1057 [11:52] <anonymous-person> ok
#1058 [11:52] <Galaxy_2Alex> Heather, Contact Sony Support. http://sony.com/support
#1059 [11:52] <anonymous-person> but i still am trying to fix my minecraft
#1060 [11:53] <Heather> and tell them minecraft isn't working?
#1061 [11:54] <Galaxy_2Alex> Heather, And tell them that you need a video card driver for your laptop.
#1062 [11:54] <Heather> would I need to buy it?
#1063 [11:54] <Galaxy_2Alex> Heather, I am unable to find one that is compatible with your laptop on the public places, please tell this to them as well.
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#1065 [11:55] <Galaxy_2Alex> Heather, No, drivers are alwaysfree of charge
#1066 [11:55] <anonymous-person> You viewed my log right?
#1067 [11:55] <Galaxy_2Alex> anonymous-person, I did, it's an error that happens when your antivirus program is not working correctly.
#1068 [11:55] <anonymous-person> hmmmm
#1069 [11:56] <anonymous-person> how do you turn off mcafee
#1070 [11:56] * victor [victor@notlogged] has quit. (Client Quit)
#1071 [11:56] <anonymous-person> not uninstall it but just turn it off
#1072 [11:57] <Galaxy_2Alex> anonymous-person, https://www.google.at/webhp?ion=1&espv=2&ie=UTF-8#q=how%20do%20you%20turn%20off%20mcafee
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#1079 [11:59] <Heather> are you sure I even have a sony device?
#1080 [11:59] <Heather> it says samsung on it...
#1081 [11:59] <Galaxy_2Alex> Heather, ...errm, fair point, my bad.
#1082 [11:59] <Galaxy_2Alex> Heather, http://samsung.com/support
#1083 [11:59] <Galaxy_2Alex> Heather, I'm sorry.
#1084 [11:59] <NeedHelp> Hi, I need immediate help! I cant change my password, and I have no clue what my security answers are, also I do not have access to my email anymore. So what do I do?
#1085 [11:59] <Heather> np
#1086 [12:00] <Galaxy_2Alex> NeedHelp, You need to contact Mojang with your transaction ID.
#1087 [12:00] <Galaxy_2Alex> ??> NeedHelp account/trans-id
#1088 [12:00] <Absol> NeedHelp: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1089 [12:00] <Galaxy_2Alex> ??> NeedHelp account/send-email
#1090 [12:00] <Absol> NeedHelp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1091 [12:00] <Absol> NeedHelp: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1092 [12:00] <NeedHelp> Oh my gosh so many links:(
#1093 [12:01] <NeedHelp> What happens if you cant find your transaction id?
#1094 [12:01] <Galaxy_2Alex> NeedHelp, You can try to recover it then.
#1095 [12:02] <Galaxy_2Alex> NeedHelp, When did you buy Minecraft and what payment method did you use?
#1096 [12:02] <NeedHelp> How? I think I payed cash
#1097 [12:02] <NeedHelp> I have no clue when i bought it
#1098 [12:02] <bgsteiner> are you trying to recover a MC account or a mojang account
#1099 [12:02] <Galaxy_2Alex> NeedHelp, What do you mean with "payed cash"?
#1100 [12:03] <Galaxy_2Alex> bgsteiner, Mojang Account, otherwise he wouldn't have security questions.
#1101 [12:03] <bgsteiner> true
#1102 [12:03] <NeedHelp> Actually i think i used a credit card
#1103 [12:03] * stranger_ [stranger_@notlogged] has quit. (Ping timeout: 195 seconds)
#1104 [12:04] <bgsteiner> Mojang accounts re not linked to a transaction if you get in tough with mojang support ehy will be able to walk you through confirming you are the account owner and reset teh password
#1105 [12:04] <Galaxy_2Alex> NeedHelp, And when approximatley?
#1106 [12:04] <NeedHelp> Maybe about 3 years ago
#1107 [12:05] <Galaxy_2Alex> ??> NeedHelp account/trans-id/skrill
#1108 [12:05] <Absol> NeedHelp: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#1109 [12:05] <Absol> NeedHelp: If you need to recover your transaction ID from this service, contact Skrill here: https://www.skrill.com/en/siteinformation/contact-us/
#1110 [12:05] <Galaxy_2Alex> NeedHelp, When contacting them, use the email from your purchase, in "Category" choose "Payments", in "Problem with..." choose "Send Money" and in your message ask for the Merchant Transaction ID from your purchase of Minecraft.
#1111 [12:05] <Galaxy_2Alex> NeedHelp, Oh, sorry that is outdated information.
#1112 [12:05] <NeedHelp> :(
#1113 [12:06] <Galaxy_2Alex> NeedHelp, Oh no it isn't, but it's this page: https://help.skrill.com/en/
#1114 [12:06] <NeedHelp> whats that?
#1115 [12:06] <Galaxy_2Alex> NeedHelp, You will still need to contact Skrill for the transaction ID.
#1116 [12:08] <NeedHelp> So i first fill out all the information on the mojang link? Then skrill
#1117 [12:08] <Galaxy_2Alex> NeedHelp, You need the transaction ID first, then you can contact Mojang.
#1118 [12:08] <NeedHelp> so the link on mojang what do I do with that?
#1119 [12:09] <Galaxy_2Alex> NeedHelp, Which one are you refering to?
#1120 [12:09] <bgsteiner> Here is the mojang link regarding Transaction IDs https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-
#1121 [12:09] <NeedHelp> https://help.mojang.com/customer/portal/emails/new
#1122 [12:09] <NeedHelp> that thing
#1123 [12:09] <Galaxy_2Alex> NeedHelp, Use that form when you have the transaction ID.
#1124 [12:09] <NeedHelp> Ok. So first go on skrill
#1125 [12:09] <NeedHelp> ?
#1126 [12:10] <Galaxy_2Alex> NeedHelp, Yes.
#1127 [12:10] <NeedHelp> What icon do i hit on the skrill help hub
#1128 [12:10] * anonymous-person [anonymous-person@notlogged] has quit. (Ping timeout: 195 seconds)
#1129 [12:11] <Galaxy_2Alex> NeedHelp, Use this link: https://help.skrill.com/en/ContactSkrill
#1130 [12:11] <bgsteiner> you dont have an account
#1131 [12:11] <Galaxy_2Alex> NeedHelp, This is the correct one now.
#1132 [12:11] <bgsteiner> so click that one
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#1134 [12:11] * thiagocampero [thiagocampero@notlogged] has joined #minecrafthelp
#1135 [12:12] <NeedHelp> why does this have to be so hard Im just a kid i have no clue what to do
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#1138 [12:13] <Galaxy_2Alex> NeedHelp, If you are having issues, ask a parent or similar to help you.
#1139 [12:13] <NeedHelp> In my reply to skrill what should i say?
#1140 [12:14] <Galaxy_2Alex> NeedHelp, Ask for the transaction ID and provide the last four digits of the credit card used, the date until the credit card is/was valid, and approximate date of purchase.
#1141 [12:14] <NeedHelp> and then when will they reply?
#1142 [12:15] <Galaxy_2Alex> NeedHelp, Most likely 2-4 business days.
#1143 [12:15] <NeedHelp> omg this is pointless
#1144 [12:15] <Galaxy_2Alex> NeedHelp, There is nothing else you can do, sorry.
#1145 [12:16] <NeedHelp> Well nice 30$ wasted
#1146 [12:19] * OultimoChampion [OultimoChampion@notlogged] has joined #minecrafthelp
#1147 [12:19] * Absol kicked OultimoChampion from #minecrafthelp (Reason: ultimoChampion :Nothing good comes from Mibbit users (#417))
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#1150 [12:19] <NeedHelp> I got further information from my parent, what should you do if you have a prepaid gift card you used to buy it
#1151 [12:20] <Galaxy_2Alex> NeedHelp, The prepaid gift card code is the transaction ID.
#1152 [12:20] * anonymous-person [anonymous-person@notlogged] has joined #minecrafthelp
#1153 [12:20] <anonymous-person> im back
#1154 [12:20] <NeedHelp> What does this mean?
#1155 [12:20] <anonymous-person> you know how you said that mcafee is causing problems for me?
#1156 [12:21] <Galaxy_2Alex> NeedHelp, The code you used to activate Minecraft is the transactio ID.
#1157 [12:21] <Galaxy_2Alex> anonymous-person, I said it was a possibility.
#1158 [12:21] <NeedHelp> But how do I get the transaction id
#1159 [12:21] <bgsteiner> I think he means i prepaid debit goft card
#1160 [12:21] <Galaxy_2Alex> NeedHelp, The code is your transaction ID.
#1161 [12:21] <NeedHelp> How do I get the transaction ID?!
#1162 [12:22] <Galaxy_2Alex> NeedHelp, You'll need the code on your prepaid gift card.
#1163 [12:22] <NeedHelp> I dont have it
#1164 [12:22] <Galaxy_2Alex> NeedHelp, The code you used to activate Minecraft.
#1165 [12:22] <NeedHelp> I dont have it
#1166 [12:22] <Galaxy_2Alex> NeedHelp, If you don't have it, you will not be able to receive account support, sorry. It acts as the receipt.
#1167 [12:22] <NeedHelp> GG FUCK YOU MINECRAFT GO SUCK A DICK
#1168 [12:22] <Absol> NeedHelp: Please keep it civil
#1169 [12:22] <anonymous-person> so cant i just disable mcafee for a little while?
#1170 [12:23] <Galaxy_2Alex> anonymous-person, You can try, but I already saw cases where only uninstalling would fix the issue.
#1171 [12:23] <NeedHelp> piece of shit game
#1172 [12:23] * Absol kicked NeedHelp from #minecrafthelp (Reason: eedHelp :Keep it civilized, you are just a human)
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#1174 [12:24] <bgsteiner> You can only do so much
#1175 [12:24] * matave321 [matave321@notlogged] has joined #minecrafthelp
#1176 [12:25] <RipMineCraft> How can I get my 30$ back?
#1177 [12:25] <anonymous-person> im gonna try it ill keep you posted
#1178 [12:25] <Galaxy_2Alex> RipMineCraft, You could only try that with your gift code card.
#1179 [12:25] <anonymous-person> im just worried that if i uninstall it my subscription will get removed
#1180 [12:25] <CubeTheThird> gift cards cannot be refunded
#1181 [12:25] <Galaxy_2Alex> oh yeah
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#1183 [12:26] <CubeTheThird> refunds are also only valid within 10 days of purchase if I'm not mistaken
#1184 [12:26] <bgsteiner> That too
#1185 [12:27] <Galaxy_2Alex> 15 days
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#1196 [12:41] <elephante> I am having trouble launching Minecraft where everytime I join Single/Multiplayer worlds it completely crashes and says Java (TM) SE Binary Platform has caused program to shut down
#1197 [12:41] <Galaxy_2Alex> ??> elephante launcher/game-output
#1198 [12:41] <Absol> elephante: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1199 [12:41] <Absol> elephante: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1204 [12:47] <elephante> Nothing is happening...
#1205 [12:47] * SrNathan__ [SrNathan__@notlogged] has joined #minecrafthelp
#1206 [12:47] <Galaxy_2Alex> elephante, What do you mean?
#1207 [12:47] <elephante> I tied the link
#1208 [12:47] <elephante> *tried
#1209 [12:47] * anonymous-person [anonymous-person@notlogged] has joined #minecrafthelp
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#1212 [12:48] <Galaxy_2Alex> elephante, Did you put in a name in the "Poster" box?
#1213 [12:48] <anonymous-person> so i uninstalled my mcafee but it still isnt working
#1214 [12:48] <Galaxy_2Alex> ??> anonymous-person tools/hjrt
#1215 [12:48] <Galaxy_2Alex> ??> anonymous-person tools/hjt
#1216 [12:48] <Absol> anonymous-person: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1217 [12:48] <Absol> anonymous-person: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1218 [12:48] * Shy is now known as FoodShy
#1219 [12:48] <elephante> yes
#1220 [12:49] <Galaxy_2Alex> elephante, Does the page show as loading?
#1221 [12:49] <elephante> nope
#1222 [12:49] <Galaxy_2Alex> elephante, Have you clicked "Paste!"?
#1223 [12:49] <elephante> yes
#1224 [12:49] * ggfest [ggfest@notlogged] has joined #minecrafthelp
#1225 [12:49] <Galaxy_2Alex> elephante, Try this page instead: http://pastebin.com
#1226 [12:50] <elephante> ok
#1227 [12:50] <anonymous-person> absol if its a virus im gonna be ticked
#1228 [12:50] <elephante> what am i copying?
#1229 [12:50] * emleis [emleis@notlogged] has joined #minecrafthelp
#1230 [12:50] <ggfest> evening. I am at a LAN and now have issues with users can not login to their account, likely due to to many connections from the network. How would i get around that ?
#1231 [12:50] <Galaxy_2Alex> elephante, Same thing as before.
#1232 [12:50] * WaffleDev [WaffleDev@notlogged] has joined #minecrafthelp
#1233 [12:50] <WaffleDev> Hello
#1234 [12:50] <WaffleDev> my account got hacked
#1235 [12:50] <Galaxy_2Alex> ggfest, Are the computers on the same network?
#1236 [12:50] <elephante> my prblem or
#1237 [12:51] <WaffleDev> my mojang account got hacked
#1238 [12:51] <WaffleDev> can i get help please
#1239 [12:51] <Galaxy_2Alex> ??> elephante launcher/game-output
#1240 [12:51] <WaffleDev> i can't even login
#1241 [12:51] <Absol> elephante: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1242 [12:51] <Absol> elephante: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1243 [12:51] <Galaxy_2Alex> WaffleDev, Please be a bit patient.
#1244 [12:51] <Galaxy_2Alex> ??> WaffleDev account/hacked.
#1245 [12:51] <ggfest> Galaxy_2Alex: on the same network, but we have 29 ip addresses for the 600 ish people here.
#1246 [12:51] <WaffleDev> i don't know what to do
#1247 [12:51] <Galaxy_2Alex> ??> WaffleDev account/hacked
#1248 [12:51] <Absol> WaffleDev: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#1249 [12:51] <WaffleDev> they changed my email
#1250 [12:51] <Absol> WaffleDev: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1251 [12:51] <WaffleDev> I GOT IT FROM MY FRIEND
#1252 [12:51] <Galaxy_2Alex> WaffleDev, That is not allowed.
#1253 [12:51] <WaffleDev> he gave it to me when he quitminecraft
#1254 [12:51] <WaffleDev> so what do i do
#1255 [12:52] <elephante> where is the Game Output?
#1256 [12:52] * kusanagi [kusanagi@notlogged] has quit. (Ping timeout: 186 seconds)
#1257 [12:52] <Galaxy_2Alex> ggfest, What is the exact issue?
#1258 [12:52] <Galaxy_2Alex> elephante, Absol just gave you the information.
#1259 [12:52] <Galaxy_2Alex> WaffleDev, You will need the transaction ID so you can contact Mojang.
#1260 [12:52] <Galaxy_2Alex> ??> WaffleDev account/trans-id
#1261 [12:52] <Absol> WaffleDev: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1262 [12:52] <Galaxy_2Alex> ??> WaffleDev account/send-email
#1263 [12:52] <Absol> WaffleDev: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1264 [12:52] <Absol> WaffleDev: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1265 [12:53] <ggfest> Galaxy_2Alex: let me just get back to you.
#1266 [12:53] <Galaxy_2Alex> ggfest, Alright.
#1267 [12:53] <elephante> Yeahhhh but i cant find it....
#1268 [12:53] <Galaxy_2Alex> elephante, It's on the window you launch Minecraft with.
#1269 [12:53] <ggfest> Galaxy_2Alex: we saw "invalid tokens" and "invalid sessions"
#1270 [12:53] <WaffleDev> my email was McMigratedAlt3
#1271 [12:54] <elephante> which tab do i click
#1272 [12:54] <WaffleDev> and the username was WaffleDev
#1273 [12:54] <WaffleDev> and the password was
#1274 [12:54] <WaffleDev> oops don't send that
#1275 [12:54] <Galaxy_2Alex> WaffleDev, You need the transaction ID.
#1276 [12:54] <anonymous-person> absol i did what you said: http://paste.ubuntu.com/18253582/
#1277 [12:54] <Galaxy_2Alex> ??> WaffleDev account/trans-id
#1278 [12:54] <Absol> WaffleDev: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1279 [12:54] <Galaxy_2Alex> WaffleDev, Then you can contact Mojang.
#1280 [12:54] <Galaxy_2Alex> ??> WaffleDev account/send-email
#1281 [12:54] <Absol> WaffleDev: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1282 [12:54] <Absol> WaffleDev: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1283 [12:55] <elephante> I am not sure what tab to click
#1284 [12:55] <Galaxy_2Alex> elephante, "Game Output"
#1285 [12:55] <WaffleDev> https://gyazo.com/725eee03600ea993ba653c97ba1fec79
#1286 [12:55] <WaffleDev> look
#1287 [12:55] <WaffleDev> https://gyazo.com/725eee03600ea993ba653c97ba1fec79
#1288 [12:55] <WaffleDev> what the heck do i do
#1289 [12:55] <Galaxy_2Alex> WaffleDev, You need the transaction ID.
#1290 [12:55] <Galaxy_2Alex> WaffleDev, Then you can contact Mojang.
#1291 [12:55] <WaffleDev> how do i get it
#1292 [12:55] <elephante> that isnt an option
#1293 [12:55] <WaffleDev> ok well im fucked
#1294 [12:55] <Absol> WaffleDev: Please keep it civil
#1295 [12:56] <Galaxy_2Alex> WaffleDev, Absol just todl you twice on how to.
#1296 [12:56] <Galaxy_2Alex> *told
#1297 [12:56] <anonymous-person> absol?
#1298 [12:56] <WaffleDev> i know
#1299 [12:56] <WaffleDev> but
#1300 [12:56] <Galaxy_2Alex> elephante, What Launcher are you using?
#1301 [12:56] <WaffleDev> idk
#1302 [12:56] <WaffleDev> im hyperventilating
#1303 [12:56] <Galaxy_2Alex> anonymous-person, Absol is a bot, please wait a moment
#1304 [12:56] <elephante> java?
#1305 [12:56] <anonymous-person> oh
#1306 [12:56] <Galaxy_2Alex> elephante, That does it say on the top of your launcher window?
#1307 [12:57] <Galaxy_2Alex> anonymous-person, Restart your Router and your PC, and also reinstall Minecraft.
#1308 [12:57] <WaffleDev> is there a way to get it
#1309 [12:57] <WaffleDev> the email
#1310 [12:57] <WaffleDev> that they changed my account to
#1311 [12:57] <Galaxy_2Alex> WaffleDev, No.
#1312 [12:57] <elephante> it says Minecraft Launcher 1.6.61
#1313 [12:57] <WaffleDev> this is so pointless
#1314 [12:57] <Galaxy_2Alex> WaffleDev, Without the transaction ID, you will not get account support.
#1315 [12:57] <WaffleDev> is there a live teamspeak support or something
#1316 [12:57] <Galaxy_2Alex> WaffleDev, You aren't even the account of the owner technically.
#1317 [12:57] <WaffleDev> but my friend gave it to me
#1318 [12:57] <anonymous-person> ill try the router but i already did the other too, and btw the way i had this problem months ago
#1319 [12:58] <Galaxy_2Alex> WaffleDev, And that is not allowed.
#1320 [12:58] <WaffleDev> why
#1321 [12:58] <WaffleDev> what the hell do i do
#1322 [12:58] <Galaxy_2Alex> WaffleDev, The EULA forbids it.
#1323 [12:58] <WaffleDev> so im stuck?
#1324 [12:58] <Galaxy_2Alex> WaffleDev, Ask your friend to give you the transaction ID.
#1325 [12:58] <WaffleDev> i can't ever get it back?
#1326 [12:58] <Galaxy_2Alex> WaffleDev, Not without the transaction ID.
#1327 [12:58] <WaffleDev> idk where he is now
#1328 [12:58] <WaffleDev> he went to camp with me
#1329 [12:58] <elephante> it says Minecraft Launcher 1.6.61
#1330 [12:58] <WaffleDev> gah
#1331 [12:58] <WaffleDev> so can i get any support
#1332 [12:58] <WaffleDev> or am i stuck
#1333 [12:59] <Galaxy_2Alex> ??> elephante launcher/log
#1334 [12:59] <Absol> elephante: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1335 [12:59] <Galaxy_2Alex> WaffleDev, No, sorry.
#1336 [12:59] <Absol> elephante: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1337 [12:59] <WaffleDev> great support you all have
#1338 [12:59] <WaffleDev> just 10/10
#1339 [12:59] <Galaxy_2Alex> WaffleDev, ...
#1340 [12:59] <WaffleDev> can't even get a hacked acc back
#1341 [12:59] * CubeTheThird kicked WaffleDev from #minecrafthelp (Reason: affleDev :thank you for the great review!)
#1342 [12:59] <ggfest> Galaxy_2Alex: did you get my last message ?
#1343 [13:00] * NiceSupportMojang [NiceSupportMojang@notlogged] has joined #minecrafthelp
#1344 [13:00] <NiceSupportMojang> wonderful support u guys have
#1345 [13:00] <NiceSupportMojang> just great
#1346 [13:00] <Galaxy_2Alex> ggfest, Ah, sorry. Does everything else work on those systems Internet-wise?
#1347 [13:00] <NiceSupportMojang> fucking retards
#1348 [13:00] * Absol kicked NiceSupportMojang from #minecrafthelp (Reason: iceSupportMojang :Keep it civilized, you are just a human)
#1349 [13:00] <CubeTheThird> lol beat me to it
#1350 [13:00] <ggfest> Galaxy_2Alex: yes, as far as i know. Alot of other games are played.
#1351 [13:01] * anonymous-person [anonymous-person@notlogged] has quit. (Ping timeout: 195 seconds)
#1352 [13:02] <elephante> it didnt do anything...
#1353 [13:02] <Galaxy_2Alex> elephante, Try the other paste website I gave you earlier.
#1354 [13:02] <Galaxy_2Alex> ggfest, Are you aware that you need a seperate account for every system if you want to use Multiplayer?
#1355 [13:02] <elephante> i tried both
#1356 [13:03] <Galaxy_2Alex> elephante, Make sure the text you need to copy is in the text box.
#1357 [13:03] * WaffleDev [WaffleDev@notlogged] has joined #minecrafthelp
#1358 [13:03] <WaffleDev> look
#1359 [13:03] <WaffleDev> someone changed my name too
#1360 [13:03] <WaffleDev> https://namemc.com/s/WaffleDev
#1361 [13:03] <Galaxy_2Alex> WaffleDev, Yes, I saw that.
#1362 [13:03] <WaffleDev> im screwed
#1363 [13:03] <ggfest> Galaxy_2Alex: every one has their own account. Many have the issue with the tokens or sessions. We started with 600 on 1 ip, we natted out so we are 600 on 29 as far as i remember.
#1364 [13:03] <Galaxy_2Alex> WaffleDev, But you can't proof that you are the owner of the account?
#1365 [13:03] <WaffleDev> HOW
#1366 [13:04] <CubeTheThird> WaffleDev, as you are not legally the owner of the account, Mojang cannot help you retrieve it
#1367 [13:04] <Galaxy_2Alex> WaffleDev, The only way to truly proof that you are the owner is the transaction ID.
#1368 [13:04] <WaffleDev> what does that mean..
#1369 [13:04] <WaffleDev> so i can never get my account back?
#1370 [13:04] <Galaxy_2Alex> WaffleDev, Answer is still no, sorry.
#1371 [13:05] <WaffleDev> um
#1372 [13:05] <WaffleDev> crap
#1373 [13:05] <Galaxy_2Alex> WaffleDev, Transaction ID = Receipt
#1374 [13:05] <WaffleDev> i know
#1375 [13:05] <WaffleDev> im trying to ask my friend
#1376 [13:05] <WaffleDev> he isnt replying
#1377 [13:06] * FoodShy is now known as Shy
#1378 [13:06] <WaffleDev> is there any way?
#1379 [13:06] <Galaxy_2Alex> WaffleDev, Not without the transaction ID.
#1380 [13:06] <WaffleDev> like proof with emails or something?
#1381 [13:06] <Galaxy_2Alex> WaffleDev, No, sorry.
#1382 [13:06] <WaffleDev> gah
#1383 [13:06] <ggfest> Galaxy_2Alex: do i need to get in touch with Mojang in a different way maybe ?
#1384 [13:07] <Galaxy_2Alex> ggfest, The issue is more that I'm not that good with networks.
#1385 [13:08] <Galaxy_2Alex> ggfest, Are all systems using the regular launcher?
#1386 [13:09] * DarkChroma [DarkChroma@notlogged] has quit. (Remote host closed the connection)
#1387 [13:09] <ggfest> Galaxy_2Alex: do you know if there is a specific limit for clients pr. ip maybe ?
#1388 [13:09] * anonymous-person [anonymous-person@notlogged] has joined #minecrafthelp
#1389 [13:09] * WaffleDev [WaffleDev@notlogged] has quit. (Ping timeout: 195 seconds)
#1390 [13:10] <anonymous-person> How long is the download for minecraft supposed to take??
#1391 [13:10] <Galaxy_2Alex> ggfest, It happens when trying to connect to a server, correct?
#1392 [13:10] * Bifler [Bifler@notlogged] has joined #minecrafthelp
#1393 [13:11] <Galaxy_2Alex> anonymous-person, Is the launcher log extremelty long again?
#1394 [13:11] <Bifler> hello i just recently purchased minecraft and after i downloaded the icon and uploaded it, it was unable to work. I followed the ubuntu paste directions and am not sure what to do now
#1395 [13:11] <Galaxy_2Alex> Bifler, Could you please give us the link to the paste?
#1396 [13:12] <anonymous-person> well so far it isnt stuck yet but considering it has done the same thing (download the fist half instantly and everything else going very slow) im guessing it wont work
#1397 [13:12] <anonymous-person> i did everything you said
#1398 [13:12] <anonymous-person> the launcher log becomes really long when it gets stuck
#1399 [13:13] * Bifler [Bifler@notlogged] has quit. (Client Quit)
#1400 [13:13] <Galaxy_2Alex> anonymous-person, McAfee still seems to have something installed, try to uninstall it with the "Uninstall programs" in Windows.
#1401 [13:13] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#1402 [13:15] <anonymous-person> i thought i uninstalled everything
#1403 [13:16] <anonymous-person> and i also had a program called malwarebytes but im pretty sure i uninstalled that too
#1404 [13:16] <Galaxy_2Alex> anonymous-person, The thing you ran earlier still shows component parts of McAfee.
#1405 [13:16] * MASTERCHIEF777CR [MASTERCHIEF777CR@notlogged] has joined #minecrafthelp
#1406 [13:17] * anonymous-person_ [anonymous-person_@notlogged] has joined #minecrafthelp
#1407 [13:17] <anonymous-person_> oh i had the web advisor thing
#1408 [13:18] <Galaxy_2Alex> anonymous-person_, Also, in your "Program Files (x86)" folder, remove the "McAfee" folder?
#1409 [13:18] <Galaxy_2Alex> *.
#1410 [13:21] * ___Cheese___ [___Cheese___@notlogged] has joined #minecrafthelp
#1411 [13:21] <ggfest> Galaxy_2Alex: no, loging in
#1412 [13:21] <anonymous-person_> i did but now it reappeared and when i try to delete it it says it cant because "The action can't be completed because the folder or a file in it is open in another program."
#1413 [13:21] <___Cheese___> How do you get your own server??
#1414 [13:22] * MASTERCHIEF777CR [MASTERCHIEF777CR@notlogged] has quit. (Ping timeout: 195 seconds)
#1415 [13:22] <CubeTheThird> ___Cheese___, you can either set one up yourself, or rent one
#1416 [13:22] <___Cheese___> okay how do you rent one
#1417 [13:22] * WaffleDev [WaffleDev@notlogged] has joined #minecrafthelp
#1418 [13:22] <WaffleDev> hey
#1419 [13:22] <WaffleDev> um
#1420 [13:22] <___Cheese___> hello
#1421 [13:22] <anonymous-person_> galaxy?
#1422 [13:23] <CubeTheThird> ___Cheese___, that's something you can google search. There are tons of hosting services. The easiest one (through Mojang) is minecraft realms
#1423 [13:23] <CubeTheThird> ___Cheese___, see minecraft.net/realms
#1424 [13:23] <WaffleDev> ik im bothersome but is there really no other way to get my account back?
#1425 [13:23] <WaffleDev> Cube please
#1426 [13:23] <WaffleDev> http://prnts.cf/3SA8S1.png
#1427 [13:23] <CubeTheThird> WaffleDev, without proof of ownership there is not
#1428 [13:23] <WaffleDev> i have screenshots
#1429 [13:23] <WaffleDev> http://prnts.cf/3SA8S1.png
#1430 [13:23] <WaffleDev> please man, idk what to do
#1431 [13:24] * xXCr33peyXx [xXCr33peyXx@notlogged] has joined #minecrafthelp
#1432 [13:24] * WaffleDev [WaffleDev@notlogged] has quit. (Client Quit)
#1433 [13:24] <ggfest> i think i need contact to someone who can whitelist a range of IP's for me
#1434 [13:24] * YoshiGN [YoshiGN@notlogged] has joined #minecrafthelp
#1435 [13:24] <bgsteiner> WaffleDev Get in contact with mojang and explain whats going on there may be a way but you will have to ask them directly
#1436 [13:24] <CubeTheThird> they left
#1437 [13:25] <YoshiGN> Hey, I need to change my account's email is there a easy way to do that?
#1438 [13:25] <anonymous-person_> Galaxy, i did delete that file but now it reappeared and when i try to delete it it says ii cant with the error "The action can't be completed because the folder or a file in it is open in another program." [12:21] <___Cheese___> How do you get your own server??
#1439 [13:25] * xXLepord_67Xx [xXLepord_67Xx@notlogged] has joined #minecrafthelp
#1440 [13:25] <Galaxy_2Alex> anonymous-person_, End all Tasks in the Task-Manager mentioning McAfee.
#1441 [13:25] <anonymous-person_> pls?
#1442 [13:26] <xXLepord_67Xx> Cube
#1443 [13:26] <Galaxy_2Alex> ggfest, How many players can connect at a max?
#1444 [13:26] <CubeTheThird> xXLepord_67Xx, did you need something else?
#1445 [13:26] <xXLepord_67Xx> yes
#1446 [13:26] <xXLepord_67Xx> +
#1447 [13:26] <anonymous-person_> so i go to task manager?
#1448 [13:26] <CubeTheThird> xXLepord_67Xx, and that would be..?
#1449 [13:26] <xXLepord_67Xx> i do need something
#1450 [13:26] <xXLepord_67Xx> i need mojang to get good support
#1451 [13:26] <xXLepord_67Xx> u cant even help me get a account back
#1452 [13:26] <ggfest> Galaxy_2Alex: i have 600 people here, young kids... Not a possible number to get...
#1453 [13:26] <xXLepord_67Xx> when its obv its been hacked
#1454 [13:27] <Galaxy_2Alex> xXLepord_67Xx, Because you can't proof that you are the owner of the account.
#1455 [13:27] <CubeTheThird> xXLepord_67Xx, firstly, we are not Mojang here. Secondly, we told you what you need, and you cannot provide
#1456 [13:27] <bgsteiner> there may be a service that is auto starting it if its not running
#1457 [13:27] <Galaxy_2Alex> xXLepord_67Xx, Which you aren't.
#1458 [13:27] <Galaxy_2Alex> xXLepord_67Xx, Which you aren't.
#1459 [13:27] * bgsteiner [bgsteiner@notlogged] has left #minecrafthelp
#1460 [13:27] * bgsteiner [bgsteiner@notlogged] has joined #minecrafthelp
#1461 [13:27] <xXLepord_67Xx> i am the owner of the account
#1462 [13:27] <Galaxy_2Alex> xXLepord_67Xx, No.
#1463 [13:27] <xXLepord_67Xx> i don't have transaction id
#1464 [13:27] <Galaxy_2Alex> xXLepord_67Xx, Your friend is.
#1465 [13:27] <CubeTheThird> xXLepord_67Xx, legally speaking, you are not
#1466 [13:27] <xXLepord_67Xx> but i am the owner
#1467 [13:27] <xXLepord_67Xx> but i am the owner
#1468 [13:27] * bgsteiner [bgsteiner@notlogged] has left #minecrafthelp
#1469 [13:27] <xXLepord_67Xx> he gave it to me
#1470 [13:27] * bgsteiner [bgsteiner@notlogged] has joined #minecrafthelp
#1471 [13:27] <anonymous-person_> i cant find anything with mcafee in the task manager
#1472 [13:27] <xXLepord_67Xx> he passed ownership to me
#1473 [13:27] <Galaxy_2Alex> xXLepord_67Xx, Which doesn't work.
#1474 [13:27] <CubeTheThird> xXLepord_67Xx, it violations the End User's License agreement to do that
#1475 [13:27] <Galaxy_2Alex> xXLepord_67Xx, It is not allowed.
#1476 [13:27] <xXLepord_67Xx> lol
#1477 [13:27] * ___Cheese___ [___Cheese___@notlogged] has quit. (Ping timeout: 195 seconds)
#1478 [13:27] <xXLepord_67Xx> so what the hell do i do
#1479 [13:28] <xXLepord_67Xx> i am out my account
#1480 [13:28] <Galaxy_2Alex> anonymous-person_, Try running the uninstall tool again?
#1481 [13:28] <xXLepord_67Xx> i have my email
#1482 [13:28] <xXLepord_67Xx> they hacked my email too
#1483 [13:28] <CubeTheThird> xXLepord_67Xx, either have your friend recover their account, or get yourself one for yourself
#1484 [13:28] <xXLepord_67Xx> i got that back from googme
#1485 [13:28] <xXLepord_67Xx> *google
#1486 [13:28] <Galaxy_2Alex> ggfest, Are some people able to connect?
#1487 [13:28] <xXLepord_67Xx> so idk
#1488 [13:28] * YoshiGN [YoshiGN@notlogged] has quit. (Ping timeout: 195 seconds)
#1489 [13:28] <xXLepord_67Xx> is there a live support on Team speak or something?
#1490 [13:28] <CubeTheThird> no
#1491 [13:28] <CubeTheThird> nor would that change anything
#1492 [13:28] <xXLepord_67Xx> please this is such a bothersome platform
#1493 [13:29] <xXLepord_67Xx> i know but then i can talk to a person in real life
#1494 [13:29] <xXLepord_67Xx> well, even blizzard helped me
#1495 [13:29] <bgsteiner> we are real people in real life
#1496 [13:29] <CubeTheThird> xXLepord_67Xx, this chatroom is run by community volunteers, just so you know
#1497 [13:29] <xXLepord_67Xx> i got my blizzard account hacked, and then it was given back in 10 min or so
#1498 [13:29] <xXLepord_67Xx> ez
#1499 [13:29] <ggfest> Galaxy_2Alex: yes, at this point, after we NAT'ed the ip's we got, it worked for alot. But still not possible for everyone..
#1500 [13:29] <xXLepord_67Xx> they didn't need any transaction id crap
#1501 [13:30] * garya78 [garya78@notlogged] has joined #minecrafthelp
#1502 [13:30] <CubeTheThird> xXLepord_67Xx, if Mojang didn't require that to proof ownership, it would be much easier for people to take accounts that don't belong to them
#1503 [13:30] <garya78> garya78
#1504 [13:30] <Galaxy_2Alex> ggfest, Well, from what I can see, there is indeed a limit on how many IPs can connect from one IP, but the information is fairly outdated and I'm not sure if I am able to find any more information.
#1505 [13:31] <xXLepord_67Xx> so im screwed
#1506 [13:31] <Galaxy_2Alex> s/IPs/clients
#1507 [13:31] <xXLepord_67Xx> im never getting my account back
#1508 [13:31] <xXLepord_67Xx> http://postimage.gq/WZFM23.png
#1509 [13:31] <xXLepord_67Xx> there is another screenshot of my stuff
#1510 [13:31] <xXLepord_67Xx> proof i owned the account
#1511 [13:31] <Extreme> xXLepord_67Xx: I can make screenshots too.
#1512 [13:31] <ggfest> Galaxy_2Alex: How do you suggest i proceed ? other contacts mabye ?
#1513 [13:31] <xXLepord_67Xx> i didn't make it
#1514 [13:31] <xXLepord_67Xx> its my gmail acccount
#1515 [13:31] <Extreme> xXLepord_67Xx: and?
#1516 [13:31] <xXLepord_67Xx> need a email send from it?
#1517 [13:31] <xXLepord_67Xx> idk what to do
#1518 [13:31] <CubeTheThird> xXLepord_67Xx, you realize you just shared that with random strangers on the internet?
#1519 [13:31] * mimi [mimi@notlogged] has joined #minecrafthelp
#1520 [13:32] <xXLepord_67Xx> i spent so long on that account grinding
#1521 [13:32] <garya78> hi, i need help updating my drivers to get minecraft to work for my kids. here's my dxdiag
#1522 [13:32] <xXLepord_67Xx> i have a power faction on Para
#1523 [13:32] <garya78> http://paste.ubuntu.com/18256280/
#1524 [13:32] <xXLepord_67Xx> now its all gone
#1525 [13:32] <Galaxy_2Alex> garya78, One moment.
#1526 [13:32] * anonymous-person [anonymous-person@notlogged] has joined #minecrafthelp
#1527 [13:32] <xXLepord_67Xx> i spent a year on that stuff
#1528 [13:32] <xXLepord_67Xx> now its all gone for ever
#1529 [13:32] * CubeTheThird kicked xXLepord_67Xx from #minecrafthelp (Reason: XLepord_67Xx :we've told you your options. You refuse to listen to them.)
#1530 [13:32] <Galaxy_2Alex> ggfest, Hmm, problem is that this is a very niche-issue, and technically, we are supposed to know these things.
#1531 [13:32] <Galaxy_2Alex> garya78, Your system is too old and does not fully support Windows 10. You will have to downgrade to the Windows version you had on your system before (http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade), or upgrade your hardware: If you are on a Desktop, you can change your graphics card, however, we cannot help you with that. If it is a laptop, you will need a new system.
#1532 [13:32] <ggfest> Galaxy_2Alex: as in before they happen ?
#1533 [13:33] <anonymous-person> the file is gone now, what do i do now?
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#1535 [13:33] <garya78> Thank you Alex from a newb
#1536 [13:34] <Galaxy_2Alex> ggfest, No, as in we are the official tech support chat.
#1537 [13:34] * anonymous-person_ [anonymous-person_@notlogged] has quit. (Ping timeout: 195 seconds)
#1538 [13:34] <Galaxy_2Alex> ggfest, I can see that there might be a way of increasing the limit with Spigot plug-ins.
#1539 [13:35] <anonymous-person> what do i do now?
#1540 [13:35] <Galaxy_2Alex> anonymous-person, Try to run the game again and see what happens.
#1541 [13:35] <ggfest> Galaxy_2Alex: it's not a server issue, just to be 100% clear :) - Clients don't get to login to their account at all (not all, but enough to bug us in networking)
#1542 [13:36] * Cast0077 [Cast0077@notlogged] has quit. (Read error: Connection reset by peer)
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#1544 [13:37] * mimi [mimi@notlogged] has quit. (Quit: Web client closed)
#1545 [13:38] <Extreme> ggfest: You should be able to play offline in that case.
#1546 [13:38] <Extreme> ggfest: As long as you have signed in at least once with a valid account/
#1547 [13:39] <ggfest> Extreme: did you follow the convo ?
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#1552 [13:40] <Riley> I put my credit card number in to buy mine craft but it keeps saying placing order
#1553 [13:41] <ggfest> Extreme: in short: we believe there are too many connections/clients from the ip network we have been assigned. This means that clients can not login to their accounts, and that causes, ofcourse, that they can't connect to any servers.
#1554 [13:41] * lucadelle02 [lucadelle02@notlogged] has joined #minecrafthelp
#1555 [13:41] <ggfest> I am trying to find out if there are any way to have ip's whitelisted (specific range)
#1556 [13:41] * olako [olako@notlogged] has joined #minecrafthelp
#1557 [13:42] <Extreme> ggfest: then you will need to contact Mojang support and they'll forward it to the appropriate people. It can take a while.
#1558 [13:42] <Riley> Can somebody help me l
#1559 [13:42] <Extreme> ??> ggfest mojang/email
#1560 [13:42] <Absol> ggfest: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1561 [13:42] <Absol> ggfest: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1562 [13:42] <Extreme> ggfest: Ignore the account-related fields.
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#1564 [13:43] * anonymous-person_ [anonymous-person_@notlogged] has joined #minecrafthelp
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#1566 [13:43] <Riley> I wanted to buy mine craft with my friends but after I put my credit card number and everything it said placing order and it never worked it never works for me I always try at different times but it never works
#1567 [13:43] <anonymous-person_> my chat froze so did i miss anything?
#1568 [13:44] <Amir> When i open minecraft it instantly closes and get an error like the dirver isn't updated or out of date
#1569 [13:44] <Extreme> Riley: Does it give you an error or what?
#1570 [13:44] <Amir> I recently updated to windows 10 as well and worked in the past
#1571 [13:44] <Amir> yeah
#1572 [13:44] <Extreme> Amir: Do you have a DxDiag report?
#1573 [13:44] <anonymous-person_> amir i had that problem before i had to remove my driver or somethin
#1574 [13:44] <Riley> No
#1575 [13:44] <anonymous-person_> because windows installs its own drivers or something
#1576 [13:44] <Amir> yeahi do
#1577 [13:45] <anonymous-person_> ]galaxy do you want a log?
#1578 [13:45] <Extreme> Riley: What browser are you using?
#1579 [13:45] * anonymous-person [anonymous-person@notlogged] has quit. (Ping timeout: 195 seconds)
#1580 [13:45] <anonymous-person_> and my launcher froze... again!
#1581 [13:45] * GPLAYGAMESYT [GPLAYGAMESYT@notlogged] has joined #minecrafthelp
#1582 [13:45] * Jerlag_01 [Jerlag_01@notlogged] has joined #minecrafthelp
#1583 [13:46] <anonymous-person_> Galaxy?
#1584 [13:46] <Amir> Lack of updated graphics card and givess me this tab that has "Fix the problem" brings me to a website
#1585 [13:46] <Jerlag_01> yo if someone is here from mcbans, the command /verify is not working for me can someone fix this?
#1586 [13:47] <Riley> Do you mean like Google
#1587 [13:47] <bgsteiner> Jerlag_01 contact the mcbans staff for this issue
#1588 [13:47] * Amir_ [Amir_@notlogged] has joined #minecrafthelp
#1589 [13:47] <Jerlag_01> k
#1590 [13:47] * Jerlag_01 [Jerlag_01@notlogged] has quit. (Client Quit)
#1591 [13:47] * Jerlag_01 [Jerlag_01@notlogged] has quit. (Client Quit)
#1592 [13:48] * GPLAYGAMESYT [GPLAYGAMESYT@notlogged] has left #minecrafthelp
#1593 [13:48] <Extreme> Riley: As in Internet Explorer, Chrome, etc.
#1594 [13:48] <Amir_> Do i have to completely remove my drivers and get a new one because i get an error saying my drivers are out of date
#1595 [13:48] <anonymous-person_> You where did galaxy go?
#1596 [13:48] * adrielchini [adrielchini@notlogged] has joined #minecrafthelp
#1597 [13:48] <anonymous-person_> Yo*
#1598 [13:49] <Extreme> Amir_: We need the link to your dxdiag report.
#1599 [13:49] <Extreme> Galaxy_2Alex: ^
#1600 [13:49] <Riley> Chrome
#1601 [13:49] <Extreme> Riley: Okay. So it just gets stuck I'm assuming?
#1602 [13:49] <Amir_> Okay i have it, http://paste.ubuntu.com/18256878/
#1603 [13:50] * Amir [Amir@notlogged] has quit. (Ping timeout: 195 seconds)
#1604 [13:50] <adrielchini> I have my dxdiag link
#1605 [13:50] <adrielchini> What do I do now?
#1606 [13:50] * ggfest [ggfest@notlogged] has quit. (Quit: Web client closed)
#1607 [13:50] <Amir_> lok
#1608 [13:50] <anonymous-person_> i cant seem to get the ubuntu pastebin to paste my log
#1609 [13:50] <Extreme> Amir_: Agree to the terms here and download the driver: https://downloadcenter.intel.com/downloads/eula/25977/?httpDown=https%3A%2F%2Fdownloadmirror.intel.com%2F25977%2Feng%2Fwin64_153343.4425.exe
#1610 [13:51] <Extreme> adrielchini: We need the link.
#1611 [13:51] <adrielchini> http://paste.ubuntu.com/18257708/
#1612 [13:51] * jw28 [jw28@notlogged] has joined #minecrafthelp
#1613 [13:51] <adrielchini> thats my link
#1614 [13:52] * dsafdsafsd [dsafdsafsd@notlogged] has joined #minecrafthelp
#1615 [13:52] * Devin__ [Devin__@notlogged] has joined #minecrafthelp
#1616 [13:52] <dsafdsafsd> I NEED HGEL[
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#1622 [13:52] * kirby|gone is now known as mrkirby153
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#1624 [13:52] <Extreme> adrielchini: One moment.
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#1627 [13:53] <Extreme> adrielchini: Download and install: http://www.nvidia.com/Download/driverResults.aspx/82758/en-us
#1628 [13:53] <Cristluk> no me va
#1629 [13:53] <Cristluk> hy
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#1631 [13:53] <hakan> help me i cant open minecraft http://paste.ubuntu.com/18258214/
#1632 [13:53] <adrielchini> okey
#1633 [13:53] <anonymous-person_> every time i paste my log into the pastebin is goes unresponsive
#1634 [13:53] <Extreme> hakan: Download and install: http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
#1635 [13:54] * SkillzGamingYT [SkillzGamingYT@notlogged] has joined #minecrafthelp
#1636 [13:54] <hakan> thank you
#1637 [13:54] <SkillzGamingYT> My IP is banned
#1638 [13:54] <Extreme> anonymous-person_: Use a different browser.
#1639 [13:54] <SkillzGamingYT> ?
#1640 [13:54] <SkillzGamingYT> ?
#1641 [13:55] <SkillzGamingYT> I IP IS BANNED ON IRL, I AM USING VPN RIGHTNOW
#1642 [13:55] * limilimi [limilimi@notlogged] has joined #minecrafthelp
#1643 [13:55] <SkillzGamingYT>
#1644 [13:55] <SkillzGamingYT> I IP IS BANNED ON IRL, I AM USING VPN RIGHTNOW
#1645 [13:55] <SkillzGamingYT> I IP IS BANNED ON IRL, I AM USING VPN RIGHTNOW
#1646 [13:55] <anonymous-person_> erm ok
#1647 [13:55] <limilimi> I try to connect to ali a server it says not authenticated with Minecraft.net
#1648 [13:55] <Extreme> ??> SkillzGamingYT scold/shout
#1649 [13:55] <Absol> SkillzGamingYT: There is no need to yell. The acoustics in here are wonderful.
#1650 [13:56] <Extreme> limilimi: Download the new launcher from https://minecraft.net/download and try to connect to the server again.
#1651 [13:56] * pedrozica032 [pedrozica032@notlogged] has joined #minecrafthelp
#1652 [13:56] <Amir_> When i try to download it "the signature win64_153343.4425(1).exe is corrupt or invalid."
#1653 [13:56] <limilimi> Extreme will it save my progress?
#1654 [13:56] * caique [caique@notlogged] has joined #minecrafthelp
#1655 [13:57] * Cristluk [Cristluk@notlogged] has quit. (Ping timeout: 195 seconds)
#1656 [13:57] <limilimi> Extreme will it save my progress to the server?
#1657 [13:57] <Extreme> Amir_: Try this link instead: https://downloadmirror.intel.com/25977/eng/win64_153343.4425.exe
#1658 [13:57] * cheetahd10 [cheetahd10@notlogged] has joined #minecrafthelp
#1659 [13:57] <SkillzGamingYT> Sir, My IP is banned on IRL. I am using VPN
#1660 [13:57] <Extreme> limilimi: Yes, the server stores your progress.
#1661 [13:58] <Extreme> SkillzGamingYT: IRL?
#1662 [13:58] <SkillzGamingYT> YEs
#1663 [13:58] <Extreme> SkillzGamingYT: Not sure what you're talking about?
#1664 [13:58] <anonymous-person_> http://paste.ubuntu.com/18258508/ :pleas help ive been on here for hours, basically when i download minecraft and run the launcher it stops and doesnt open and ive already restarted my computer and reinstalled minecraft... a lot of times
#1665 [13:59] * nitromethane1738 [nitromethane1738@notlogged] has joined #minecrafthelp
#1666 [13:59] <bgsteiner> SkillzGamingYT is your ip bannes on IRC? or minecraft?
#1667 [13:59] <SkillzGamingYT> disconnected: [ <My IP > ] ((banned ; DNS blacklisted )
#1668 [13:59] <SkillzGamingYT> IRL
#1669 [13:59] <SkillzGamingYT> like
#1670 [13:59] <Amir_> Says the exact same thing as before
#1671 [13:59] <Extreme> anonymous-person_: What happens when you go to http://resources.download.minecraft.net/?
#1672 [14:00] <Extreme> Amir_: Use a different browser.
#1673 [14:00] <nitromethane1738> i need helpdownloading my game
#1674 [14:00] <Amir_> okay
#1675 [14:00] * cheetahd10 [cheetahd10@notlogged] has quit. (Client Quit)
#1676 [14:00] <Extreme> nitromethane1738: What's the issue?
#1677 [14:00] * caique [caique@notlogged] has quit. (Ping timeout: 195 seconds)
#1678 [14:00] <anonymous-person_> extreme, it says page blocked "The requested page has been blocked by your network administrator. Contact your network administrator for additional support."
#1679 [14:00] <bgsteiner> SkillzGamingYT "In real Life" (IRL) doesnt help us much
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#1681 [14:01] <bgsteiner> where are you getting this message?
#1682 [14:01] <Extreme> anonymous-person_: Are you using a public or private internet connection?
#1683 [14:01] <SkillzGamingYT> nitromethane1738 Minecraft is a scam , mojang already suspended my account.
#1684 [14:01] <nitromethane1738> i have already bought the game and it says some thindalong the line of corrupt files
#1685 [14:01] <limilimi> its still not working
#1686 [14:01] * pedrozica032 [pedrozica032@notlogged] has quit. (Ping timeout: 195 seconds)
#1687 [14:01] <SkillzGamingYT> and they try to blacklist my IP too (on IRL)
#1688 [14:02] <Extreme> SkillzGamingYT: What is IRL supposed to mean?
#1689 [14:02] * limilimi [limilimi@notlogged] has quit. (Quit: Web client closed)
#1690 [14:02] <bgsteiner> I think they mean IRC but don't know anny better
#1691 [14:02] <Amir_> I was using internet explore so i guess that could explain it
#1692 [14:02] <anonymous-person_> private internet connection
#1693 [14:02] <bgsteiner> which would explain why they said using VPN and they are on esper
#1694 [14:02] <SkillzGamingYT> it mean this site
#1695 [14:02] <Extreme> SkillzGamingYT: if it's a server, note that Mojang does not operate any server. They are privately operated and managed.
#1696 [14:02] <Extreme> SkillzGamingYT: This site is not affiliated with Mojang.
#1697 [14:02] <SkillzGamingYT> i know
#1698 [14:03] <bgsteiner> ok yeah so SkillzGamingYT if you were banned from esper you did something bad
#1699 [14:03] <Extreme> SkillzGamingYT: We can remove or ban you at our discretion, Mojang is not involved.
#1700 [14:03] <bgsteiner> or you violated a channels rules
#1701 [14:03] <SkillzGamingYT> then who ban me
#1702 [14:03] <adrielchini> just finish to install
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#1704 [14:03] <adrielchini> what do I do now?
#1705 [14:03] <anonymous-person_> extreme: my father is the admin as you would put it of my internet
#1706 [14:04] <SkillzGamingYT> i was banned on IRL when my mc account is inaccessible.
#1707 [14:04] <Extreme> nitromethane1738: What specifically does it say?
#1708 [14:04] * xXCr33peyXx [xXCr33peyXx@notlogged] has quit. (Ping timeout: 195 seconds)
#1709 [14:04] <Extreme> SkillzGamingYT: *IRC
#1710 [14:04] <Amir> Okay can i give me the link to it one more time on this because i switched to chrome
#1711 [14:04] <Amir> you*
#1712 [14:04] <anonymous-person_> extreme?
#1713 [14:04] <SkillzGamingYT> ok
#1714 [14:04] <SkillzGamingYT> irc
#1715 [14:04] <Extreme> SkillzGamingYT: If you don't have proof of purchase, we cannot do anything.
#1716 [14:05] <Extreme> Amir_: Try this link instead: https://downloadmirror.intel.com/25977/eng/win64_153343.4425.exe
#1717 [14:05] <anonymous-person_> pls
#1718 [14:05] <SkillzGamingYT> ready
#1719 [14:05] <Extreme> anonymous-person_: You have some sort of filtering software running on your computer or your network.
#1720 [14:06] <anonymous-person_> so what do i do?
#1721 [14:06] <anonymous-person_> im guessing its on the network
#1722 [14:06] <Extreme> anonymous-person_: You need to have whomever manages the network to unblock Minecraft so the launcher can download everything it needs.
#1723 [14:06] * jheysiele-dayane [jheysiele-dayane@notlogged] has joined #minecrafthelp
#1724 [14:06] <anonymous-person_> kk ill see what i can do thanks
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#1726 [14:07] <Extreme> nitromethane1738: Still there?
#1727 [14:07] <SkillzGamingYT> just ban me
#1728 [14:07] <SkillzGamingYT> i am using vpn
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#1734 [14:09] <duailibi> nao consigo entrar no craft
#1735 [14:10] <adrielchini> Now its working again
#1736 [14:10] <Extreme> ??> duailibi lang/pt
#1737 [14:10] <Absol> duailibi: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1738 [14:10] <adrielchini> Thanks!
#1739 [14:10] <Diamond_Night> minecraft doesnt let me join a game because it says my graphics drive needs to be updated and it doesnt let me
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#1741 [14:10] <Extreme> adrielchini: No problem.
#1742 [14:11] <Extreme> Diamond_Night: Do you have a DxDiag report?
#1743 [14:11] <Diamond_Night> yeH
#1744 [14:11] <Diamond_Night> yeah*
#1745 [14:11] <joaovitor13> hello
#1746 [14:11] * SkillzGamingYT [SkillzGamingYT@notlogged] has quit. (Ping timeout: 195 seconds)
#1747 [14:11] <Amir> well "One or more of the drivers on this pc failed" when i was installing ....
#1748 [14:11] <Extreme> Diamond_Night: We need the link.
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#1750 [14:12] <Diamond_Night> http://paste.ubuntu.com/18259783/
#1751 [14:12] * Amir_ [Amir_@notlogged] has quit. (Ping timeout: 195 seconds)
#1752 [14:12] <Diamond_Night> there
#1753 [14:13] <Diamond_Night> http://paste.ubuntu.com/18259783/
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#1756 [14:13] <joaovitor13> because I can not get on minecraft?
#1757 [14:13] <Amir> ;
#1758 [14:13] <Extreme> Diamond_Night: Intel does not have drivers for Windows 10 for your graphics chipset. You'll need to downgrade back to Windows 7 if you wish to play Minecraft.
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#1760 [14:14] <Diamond_Night> oh thz
#1761 [14:14] <Diamond_Night> thx*
#1762 [14:14] <Diamond_Night> thx*
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#1764 [14:14] <anonymous-person_> extreme, i was told that my father doesnt control that but century link does... is that possible?
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#1766 [14:15] <Amir> If i go back to windows 8.1 will minecraft possibly work or will that be a waste of time?
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#1769 [14:15] <joaovitor13> plus I have windows 7
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#1771 [14:15] <Extreme> anonymous-person_: Then you will need to contact your ISP if they block things on your internet connection.
#1772 [14:15] <deadi> it say my account has been comprimised what do i do i have changed my pass but it still wont let me login.
#1773 [14:16] <Extreme> anonymous-person_: Most likely it's software running on your computer.
#1774 [14:16] <anonymous-person_> i totally uninstalled my mcafee
#1775 [14:16] <bgsteiner> joaovitor13 Please explain the issue you are having and post any logs you have using http://paste.ubuntu.com
#1776 [14:16] <Extreme> anonymous-person_: If you open a command prompt and type in the command: traceroute resources.download.minecraft.net
#1777 [14:17] <anonymous-person_> do you want me to post a log from the hijack this prgram
#1778 [14:17] <joaovitor13> I just want to play minecraft
#1779 [14:17] <Extreme> anonymous-person_: Can you post the output?
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#1781 [14:17] <bgsteiner> joaovitor13 we can't hep unless you explain the problem you are having
#1782 [14:17] <anonymous-person_> on which one?
#1783 [14:18] <joaovitor13> no
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#1786 [14:19] <Extreme> anonymous-person_: Right click Start and click on "Command Prompt" and type in the command I gave
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#1789 [14:22] <anonymous-person_> it says traceroute is not recognized as an internal or external command
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#1792 [14:23] <Extreme> anonymous-person_: Try replacing "traceroute" with "tracert"
#1793 [14:24] <anonymous-person_> ok it worked
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#1795 [14:26] <anonymous-person_> 6-8 says request timed out
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#1798 [14:27] <anonymous-person_> what do you want from the output?
#1799 [14:28] <anonymous-person_> nvm my dad changed something for the network and now it works
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#1801 [14:28] <anonymous-person_> thanks for all the help!
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#1806 [14:34] <bgsteiner> all is quiet and all is well in the world
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#1811 [14:36] <TheWitherGz> hello
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#1813 [14:37] <bgsteiner> TheWitherGz hello
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#1823 [14:42] <Grumbo1> Perpetual crashes at starup with no apparent driver problems
#1824 [14:42] <Grumbo1> http://paste.ubuntu.com/18261980/
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#1837 [14:57] <Ervillers> Hi !
#1838 [14:58] <Ervillers> I've a bug right now, my minecraft upload crash when it try to update
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#1841 [14:59] <bgsteiner> Please provide logs via http://paste.ubuntu.com
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#1843 [14:59] <grun> hi
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#1846 [14:59] <Ervillers> Does someone have the same problem?
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#1849 [15:04] <bgsteiner> Hello
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#1856 [15:12] <JJROCKS> My mine craft is not working and I don't know why
#1857 [15:13] <bgsteiner> Whats going on? Do you have any logs?
#1858 [15:14] <JJROCKS> It says its quitting unexpectedly
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#1863 [15:19] <jack_rd7> every time i try and open up minecraft launcher to play minecraft its always crashes
#1864 [15:20] <jack_rd7> ive been searching on the internet and says i need to upgrade my graphics driver, because of some thing keep saying ¨pixel format not acelerated¨
#1865 [15:21] <bgsteiner> JJROCKS Im going to need some more information there should be a log after the crash please paste it to http://paste.ubuntu.com and post the link here
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#1867 [15:22] <bgsteiner> jack_rd7 follow the instructions here http://help.mojang.com/customer/portal/articles/928493
#1868 [15:22] <lana> is anyone here?
#1869 [15:22] <jack_rd7> http://paste.ubuntu.com/18265004/
#1870 [15:23] <lana> http://paste.ubuntu.com/18264918/
#1871 [15:23] * matheuscreft [matheuscreft@notlogged] has quit. (Ping timeout: 195 seconds)
#1872 [15:23] <lana> i just wanna play minecrafttttt
#1873 [15:23] <bgsteiner> jack_rd7 https://help.mojang.com/customer/portal/articles/928493
#1874 [15:24] <GreyVulpine> bgsteiner - Both are using outdated video chipsets, no drivers available.
#1875 [15:24] <GreyVulpine> At least, under windows 10.
#1876 [15:25] <jack_rd7> but i go on that and its says no drivers found
#1877 [15:25] <GreyVulpine> jack_rd7 - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
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#1879 [15:26] <jack_rd7> okay cheers
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#1881 [15:27] <Dopa_Maskey> I got this message when I start minecraft. Exception in thread "main" java.lang.ExceptionInInitializerError at org.apache.logging.log4j.util.PropertiesUtil.<init>(PropertiesUtil.java:71) at org.apache.logging.log4j.util.PropertiesUtil.<clinit>(PropertiesUtil.java:31) at org.apache.logging.log4j.status.StatusLogger.<clinit>(StatusLogger.java:48) at org.apache.logging.log4j.LogManager.<clinit>(LogManager.java:44) at bcx.<clini
#1882 [15:27] <Dopa_Maskey> What do I do?
#1883 [15:27] <GreyVulpine> Dopa_Maskey - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#1884 [15:28] <Dopa_Maskey> http://paste.ubuntu.com/18265360/
#1885 [15:29] <GreyVulpine> Dopa_Maskey - Using Windows?
#1886 [15:29] <Dopa_Maskey> Yes
#1887 [15:29] <Dopa_Maskey> 10
#1888 [15:29] <GreyVulpine> Dopa_Maskey - Does your windows username happen to contain an exclamation point (!) at the end of it?
#1889 [15:29] <Dopa_Maskey> Yes
#1890 [15:29] <GreyVulpine> That would be why it's causing this error
#1891 [15:29] <Dopa_Maskey> Seriously?
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#1893 [15:30] <Dopa_Maskey> So if I just change my username, everything wll be okay?
#1894 [15:30] <GreyVulpine> Yes. Seriously.
#1895 [15:30] <bgsteiner> thats an old one
#1896 [15:31] <Dopa_Maskey> Thanks
#1897 [15:31] <GreyVulpine> It is
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#1913 [16:03] <Finley> Hello! I need help with something, so when you are playing minecraft, I have a leneovo computer, so it has it's own stuff already up, and I need to know how to hide the corner stuff, like hiding you're bar, Stuff like that, Please help, Thank you! <3
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#1919 [16:08] <JMe01> Icant play my game
#1920 [16:08] <JMe01> Icant open it
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#1922 [16:08] <bgsteiner> JMe01 please explain teh issue in detail providing any logs via http://paste.ubuntu.com
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#1928 [16:11] <zombiehater987> myminecraft crashed and said that i need to update my drivers and i have done all the steps at http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/ and done all them steps and just need to send you my
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#1930 [16:12] <zombiehater987> http://paste.ubuntu.com/18267464/
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#1933 [16:12] <zombiehater987> they said send this to you http://paste.ubuntu.com/18267464/
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#1935 [16:13] <zombiehater987> can i have help please?
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#1937 [16:14] <zombiehater987> http://paste.ubuntu.com/18267464/
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#1939 [16:14] <zombiehater987> http://paste.ubuntu.com/18267464/
#1940 [16:14] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
#1941 [16:15] * minecrafthelp [minecrafthelp@notlogged] has joined #minecrafthelp
#1942 [16:15] <zombiehater987> help please?
#1943 [16:15] <zombiehater987> myminecraft crashed and said that i need to update my drivers and i have done all the steps at http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/ and done all them steps and just need to send you my
#1944 [16:16] <zombiehater987> ubunta link
#1945 [16:16] <jjs999jjs> zombiehater987, you need to wait for a helper
#1946 [16:16] <zombiehater987> ok
#1947 [16:16] <bgsteiner> zombiehater987 your graphics card is too old
#1948 [16:16] <bgsteiner> atleast for windows 10
#1949 [16:17] <bgsteiner> You need to look at downgrading your OS to what it was before you upgraded to windows 10
#1950 [16:17] <zombiehater987> i run windows 10 how do i update my graphics card??
#1951 [16:17] <zombiehater987> http://paste.ubuntu.com/18267464/
#1952 [16:17] <bgsteiner> It looks like you are on a laptop if so you cannot update it
#1953 [16:18] * TheReaper04 [TheReaper04@notlogged] has joined #minecrafthelp
#1954 [16:18] <zombiehater987> maybe go back to windows 8? i am on laptop
#1955 [16:18] <TheReaper04> HELP ME
#1956 [16:18] <TheReaper04> i need help someone
#1957 [16:18] <zombiehater987> wait
#1958 [16:18] <bgsteiner> Yes that is the option you ahve
#1959 [16:18] <TheReaper04> plz
#1960 [16:18] <zombiehater987> ok
#1961 [16:18] <bgsteiner> TheReaper04 Just post your question don't ask for help
#1962 [16:19] * maxaroth [maxaroth@notlogged] has joined #minecrafthelp
#1963 [16:19] <dkaur> Dk21700@walnutcreeksd-apps.org OK HOW HYDS
#1964 [16:20] <dkaur> HDHD
#1965 [16:20] <dkaur> JUDJIS
#1966 [16:20] <dkaur> ENTER
#1967 [16:20] <maxaroth> 2b2t.org
#1968 [16:20] <dkaur> 123
#1969 [16:20] <dkaur> PLEASE
#1970 [16:20] * GreyVulpine kicked dkaur from #minecrafthelp (Reason: kaur :Meep Meep. Go away.)
#1971 [16:20] <maxaroth> mminecraft server
#1972 [16:20] <bgsteiner> No advertising
#1973 [16:20] <maxaroth> oh sorry
#1974 [16:20] <maxaroth> its the oldest server
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#1977 [16:21] <maxaroth> DEEZ NUTS
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#1979 [16:21] <TheReaper04> So i have reset my password and everytime I try to login it says Error Unkown email address or password. I dont understand why this is, I have tried resetting multiple times already and cant seem to figure out why this is happening
#1980 [16:22] <GreyVulpine> TheReaper04 - After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems to protect the account against brute force attacks to gain access. This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
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#1982 [16:22] <TheReaper04> what do you mean try again? I have tried about 20 times already
#1983 [16:23] <TheReaper04> I see greyvulpine
#1984 [16:23] * jonhtwire [jonhtwire@notlogged] has joined #minecrafthelp
#1985 [16:23] <GreyVulpine> If you've tried logging in incorrectly too many times, all subsequent attempts will fail automatically. This is due to Mojang's attempts to discourage brute force attacks on accounts.
#1986 [16:24] <GreyVulpine> This lockout will expire after a short amount of time, and you'll need to wait before trying an attempt again at a password reset
#1987 [16:24] * Downbeatcub1 [Downbeatcub1@notlogged] has joined #minecrafthelp
#1988 [16:26] <Downbeatcub1> I am getting a error message "Java(TM) Platfore SE binary has stopped working" error message when trying to open multiplayer. I've downloaded new versions of Java plus 64 bit version and that has not helped.
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#1992 [16:27] <bgsteiner> Downbeatcub1 Please post a link to the full log using http://paste.ubuntu.com
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#2001 [16:36] <bloodbleach914> Hello Room! I installed Minecraft just now and hit "Play". Got error message to update my drivers. Checked, everything is up to date.
#2002 [16:37] * AdCarry4Ever [AdCarry4Ever@notlogged] has joined #minecrafthelp
#2003 [16:38] <AdCarry4Ever> my minecraft is crashing everytime i join in a server or even when i create a world, here's what happens A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000007fedf83e50f, pid=13920, tid=7544 # # JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18) # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.25-b02 mixed mode windows-amd64 compressed oops) # Probl
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#2007 [16:39] <bgsteiner> ^^ please post a full log using gttp://paste.ubuntu.com
#2008 [16:39] <bgsteiner> both of you
#2009 [16:40] <AdCarry4Ever> okk
#2010 [16:41] * itsmeh [itsmeh@notlogged] has joined #minecrafthelp
#2011 [16:41] <itsmeh> I cant login to my minecraft account.
#2012 [16:42] <bgsteiner> itsmeh Forgot password or other error?
#2013 [16:43] <itsmeh> Well, if i login with my email do I get an Demo but if I login with my Username does it just get an error
#2014 [16:43] <itsmeh> i purchased the account in 2014.
#2015 [16:43] <bgsteiner> have you migrated your old MC account to a mojang account
#2016 [16:44] <AdCarry4Ever> here: http://paste.ubuntu.com/18269363/plain/
#2017 [16:44] <itsmeh> No, i'd already have a mojang account
#2018 [16:45] <bgsteiner> can you login to the mojang website alright
#2019 [16:46] <itsmeh> yeah, but if I login in Minecraft.net does it say i didn't purchased it yet.
#2020 [16:47] <itsmeh> I'm sure I did btw.
#2021 [16:47] * sebastianXL [sebastianXL@notlogged] has joined #minecrafthelp
#2022 [16:48] <bgsteiner> what did you use to loginto minecraft.net email or username
#2023 [16:48] <itsmeh> my email
#2024 [16:48] <bgsteiner> also when you loginto mojang do you see a minecraft account linked ot it
#2025 [16:48] <bgsteiner> it would be under my games or simmilar
#2026 [16:48] <itsmeh> nope
#2027 [16:48] <itsmeh> ;(
#2028 [16:49] <bgsteiner> ok then you have not migrated your mc account to mojang
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#2031 [16:49] <bgsteiner> https://help.mojang.com/customer/en/portal/articles/775905-migrating-from-minecraft-to-mojang
#2032 [16:49] <itsmeh> that does only require to old accounts right?
#2033 [16:49] <itsmeh> before 2012
#2034 [16:49] <itsmeh> for*
#2035 [16:49] <bgsteiner> I cant remember when it was
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#2037 [16:50] <bgsteiner> if you dont see an associated minecraft username and account on mojang then you dont own the game under that account
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#2040 [16:51] <itsmeh> i'll check it out and come back later if it doesnt work.
#2041 [16:51] <bgsteiner> AdCarry4Ever try allocating more ram to minecraft via the launcher under edit profile and JVM arguments
#2042 [16:51] <bgsteiner> add -Xmx2G
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#2045 [16:52] <itsmeh> nope, doesnt work
#2046 [16:52] <Maddie> Hi :) I have a big problem here ... I have on my iPad the Minecraft: Pocket Edition app, and in one of my worlds, I built a house. Then I wandered into the world and now I cannot find my house! Help :3
#2047 [16:53] <bgsteiner> Maddie this channel is for tech support there is nothing we can really do
#2048 [16:53] <Maddie> :( ok thanks anyways
#2049 [16:54] <itsmeh> It always gives a error with my email/username/password
#2050 [16:54] <bgsteiner> whats your mc username
#2051 [16:54] <itsmeh> but i'm really sure i did give the right info
#2052 [16:54] <itsmeh> Sm1kkelbeer
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#2055 [16:56] <bgsteiner> well i can see that its a valad account
#2056 [16:56] <bgsteiner> valad*
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#2058 [16:57] <itsmeh> I really dont know whats going on
#2059 [16:57] <strange_magic01> I need help with with updating my graphic card can any one help please
#2060 [16:58] <TheReaper04> Heres my problem, when I type in my password i get an error sayign that my email and password is incorrect
#2061 [16:58] <TheReaper04> my MC username is TheReaper04
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#2063 [16:58] <TheReaper04> I treid resetting my password 3 times and everytime i reset it, i still cant log in
#2064 [16:59] <strange_magic01> Reaper have you tried login in with your email not you username thats what i do
#2065 [17:00] <TheReaper04> yea i tried
#2066 [17:00] <strange_magic01> ok
#2067 [17:00] <bgsteiner> itsmeh so if you dont see minecraft under My games on mojang that username is not associated with it
#2068 [17:00] <TheReaper04> and everytime I do that, i still cant login even with the new password that i used to reset it
#2069 [17:00] <itsmeh> yeah, but where is my account the....
#2070 [17:00] <itsmeh> then*
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#2072 [17:01] <bgsteiner> TheReaper04 as you were told earlier after several login attempts the account access is locked out for 3 hours
#2073 [17:01] <itsmeh> i'm really upset bc this is my 2nd minecraft account i bought and i cant even login anymore
#2074 [17:01] <itsmeh> i tried all my emails
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#2076 [17:01] <bgsteiner> itsmeh can you confirm if you see minecraft under My Games on mojang.net
#2077 [17:02] <bgsteiner> mojang.com
#2078 [17:02] <bgsteiner> http://account.mojang.com/me
#2079 [17:02] <bgsteiner> what games are listed as you having
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#2083 [17:03] <itsmeh> nothing, its just gone
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#2085 [17:04] * landynlala409 [landynlala409@notlogged] has joined #minecrafthelp
#2086 [17:04] <robonate135> Hello, couldn't get graphics to work. See: http://paste.ubuntu.com/18270157/
#2087 [17:04] <robonate135> Can you help?
#2088 [17:06] <robonate135> We tried to update drivers, but couldn't find the right one.
#2089 [17:07] <bgsteiner> itsmeh Well if the username you gave me is right and you know you baught the game its probably under another email or the login info you have for the username is incorrect
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#2093 [17:08] <robonate135> We have the game, but it won't run because of the video drivers.
#2094 [17:08] <robonate135> Oh, the e-mail is rick@aschmann.net
#2095 [17:08] <bgsteiner> robonate135 you have a really old graphics card that is not supported ont eh latest version of minecraft
#2096 [17:09] <robonate135> Ooh, so we're stuck?
#2097 [17:10] <bgsteiner> looks like it you would need to use an updated graphic card or computer
#2098 [17:10] <bgsteiner> https://help.mojang.com/customer/en/portal/articles/325948-minecraft-system-requirements
#2099 [17:11] * Kweg [Kweg@notlogged] has joined #minecrafthelp
#2100 [17:11] <robonate135> Okay, first we tried it on a mac, but we would have to buy a new operating system. Then we tried it on this machine, which is old.
#2101 [17:12] <Kweg> Hi I cant log into my mojang account and I know im using the correct password and email
#2102 [17:12] <robonate135> We can't get our money back after 15 days, right?
#2103 [17:12] <bgsteiner> yes
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#2105 [17:13] * RainzGaming [RainzGaming@notlogged] has joined #minecrafthelp
#2106 [17:13] <RainzGaming> Hello
#2107 [17:13] <RainzGaming> I need help with a crash
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#2109 [17:15] <RainzGaming> I am getting a crash that says "Updating Screen Events" when i try to use the Mod Schematica And LunatriusCore Both mods are updated to lates version
#2110 [17:16] <bgsteiner> RainzGaming hop over to #FTB for mod support
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#2114 [17:19] <bgsteiner> they will be better able to help you out in that channel
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#2118 [17:23] <RainzGaming> how do i get to the modded support?
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#2122 [17:24] <RainzGaming> how do i get to the #FTB channel?
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#2127 [17:27] <Three_Thousands> Guys
#2128 [17:28] <Three_Thousands> i Cant LogIn To Minecraft
#2129 [17:28] <Three_Thousands> What should i do
#2130 [17:28] <Three_Thousands> please help me
#2131 [17:28] <bgsteiner> use /join #FTB
#2132 [17:28] * RoyalCheater [RoyalCheater@notlogged] has joined #minecrafthelp
#2133 [17:28] <RainzGaming> ty
#2134 [17:28] <Three_Thousands> GUYS
#2135 [17:28] <Three_Thousands> I Cant login to minecraft
#2136 [17:28] <bgsteiner> Three_Thousands please be paitent this is irc its not instant
#2137 [17:29] <Three_Thousands> oh
#2138 [17:29] <Three_Thousands> okay
#2139 [17:29] <Three_Thousands> ty
#2140 [17:29] <bgsteiner> Explain the error you get when you try to loginto minecraft
#2141 [17:29] <Three_Thousands> it says : Error your minecraft username is or password is incorrect
#2142 [17:30] <Three_Thousands> ..
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#2144 [17:30] <Three_Thousands> bgsteiner
#2145 [17:30] <Three_Thousands> ur here?
#2146 [17:30] <bgsteiner> well it sounds like you are using the wrong username or password do you have a mojang account?
#2147 [17:30] <Three_Thousands> i do
#2148 [17:31] <bgsteiner> and you are using the email to login
#2149 [17:31] <Three_Thousands> yeah
#2150 [17:31] <Three_Thousands> i cant log in to mojang
#2151 [17:31] <Three_Thousands> it says wrong email or password
#2152 [17:31] <bgsteiner> You cant loginto mojang.com
#2153 [17:31] <Three_Thousands> yes
#2154 [17:31] * linuxdaemon [linuxdaemon@notlogged] has joined #minecrafthelp
#2155 [17:31] <bgsteiner> Have you tried resetting your password
#2156 [17:31] * RainzGaming [RainzGaming@notlogged] has quit. (Ping timeout: 195 seconds)
#2157 [17:31] <Three_Thousands> i did
#2158 [17:32] <Three_Thousands> it says we have sent an email to {my email}
#2159 [17:32] <Three_Thousands> but they didnt send anything
#2160 [17:32] <Three_Thousands> i checked my inbox
#2161 [17:32] <bgsteiner> did you get the email
#2162 [17:32] <Three_Thousands> Nope
#2163 [17:32] <bgsteiner> in the spam folder
#2164 [17:32] <Three_Thousands> ill check
#2165 [17:33] <Three_Thousands> nothing
#2166 [17:33] * ricardopvp [ricardopvp@notlogged] has joined #minecrafthelp
#2167 [17:33] <bgsteiner> ok check out http://help.mojang.com/customer/portal/articles/542001
#2168 [17:33] <bgsteiner> If you cant get the reset link you will need to get in contact with mojang support
#2169 [17:34] * ricardopvp [ricardopvp@notlogged] has quit. (Client Quit)
#2170 [17:34] <bgsteiner> You will need the transaction id from when you purchased the game
#2171 [17:34] <bgsteiner> If you need to contact them
#2172 [17:34] <Three_Thousands> how do i contact them
#2173 [17:34] * Bifler [Bifler@notlogged] has joined #minecrafthelp
#2174 [17:34] <Three_Thousands> and How long will it take to get a response
#2175 [17:35] <Bifler> hello I am experiencing a crash report when I click play and I am not sure how to fix this error
#2176 [17:35] <Three_Thousands> Delete .minecraft Folder
#2177 [17:35] <Three_Thousands> and try to launch the game again
#2178 [17:36] <bgsteiner> Three_Thousands https://help.mojang.com/customer/portal/emails/new
#2179 [17:36] <bgsteiner> Bifler paste a copy of the error log on http://paste.ubuntu.com
#2180 [17:36] <bgsteiner> then give is the link
#2181 [17:37] <Three_Thousands> Thanks Alot Bgsteiner : )
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#2187 [17:38] <Bifler> http://paste.ubuntu.com/18271899/
#2188 [17:39] <bgsteiner> Bifler follow the directions here https://help.mojang.com/customer/portal/articles/928493
#2189 [17:39] <Three_Thousands> bgsteiner
#2190 [17:39] <Three_Thousands> is spam folder the same as Junk ?
#2191 [17:39] <bgsteiner> ?
#2192 [17:40] <bgsteiner> yes
#2193 [17:40] <Three_Thousands> oh
#2194 [17:40] <Three_Thousands> there is nothing there
#2195 [17:40] <Three_Thousands> ..
#2196 [17:41] <Bifler> okay i have the manufacturer and chip name found
#2197 [17:42] * uMininuPiruleta [uMininuPiruleta@notlogged] has joined #minecrafthelp
#2198 [17:42] <bgsteiner> you should be able to follow the links to the proper one to update teh driver
#2199 [17:42] <bgsteiner> they are further down teh page
#2200 [17:42] <Bifler> oo i see i see
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#2205 [17:48] <Kevin_Durant> Not letting me buy minecraft with my debit card?
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#2208 [17:49] <bgsteiner> what error are you getting?
#2209 [17:50] * matheus [matheus@notlogged] has joined #minecrafthelp
#2210 [17:50] <Kevin_Durant> An error occurred while placing order, please verify credit card info and try again
#2211 [17:50] <Kevin_Durant> But all the info is correct
#2212 [17:51] <bgsteiner> and you are trying to buy it from minecraft.net
#2213 [17:51] <Kevin_Durant> yup
#2214 [17:52] <bgsteiner> what browser are you using
#2215 [17:52] <Kevin_Durant> internet explorer
#2216 [17:52] <Kevin_Durant> i just clicked the link from the minecraft launcher
#2217 [17:52] <Kevin_Durant> it opened this page
#2218 [17:53] <bgsteiner> alright check out https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase
#2219 [17:53] <Three_Thousands> Bgsteiner
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#2221 [17:53] <bgsteiner> It may be possibel the purchase is being blocked byt eh card company
#2222 [17:53] <Three_Thousands> What should i click on here https://help.mojang.com/customer/portal/emails/new
#2223 [17:53] <Three_Thousands> which one
#2224 [17:53] <Kevin_Durant> Alright thanks
#2225 [17:54] <bgsteiner> Three_Thousands fill out the form to contact them
#2226 [17:54] <Three_Thousands> Which Form
#2227 [17:54] <Three_Thousands> oh
#2228 [17:54] <Three_Thousands> got it
#2229 [17:54] <Three_Thousands> thanks
#2230 [17:56] <Three_Thousands> what if i cant find the Transaction ID
#2231 [17:56] <Kevin_Durant> I tried what it said on that page, no luck
#2232 [17:56] <Kevin_Durant> and my debit card isnt the problem because i just bought something for psn
#2233 [17:57] <Three_Thousands> bgsteiner
#2234 [17:57] <Three_Thousands> Where can i find the Transaction ID
#2235 [17:57] * Shy is now known as SleepingShy
#2236 [17:58] <bgsteiner> Kevin_Durant Mojang is outside the us so it may be blocked still Playstation would go through a us company
#2237 [17:58] <bgsteiner> If you have a paypal account try that
#2238 [17:58] <bgsteiner> Three_Thousands http://help.mojang.com/customer/portal/articles/361380-what-is-a-transaction-id-
#2239 [17:58] <Kevin_Durant> I don't have paypal
#2240 [17:59] <Kevin_Durant> Do you know where i could just buy a code for the game with my card?
#2241 [17:59] * TeBoyce [TeBoyce@notlogged] has joined #minecrafthelp
#2242 [18:00] <TeBoyce> I don't know what drivers I have to update
#2243 [18:00] <Bifler> hey bgsteiner. i clicked on the link and followed to the bottom and cannot find my name and manufacturer on the website link
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#2245 [18:01] <Three_Thousands> so if i paid using paypal
#2246 [18:01] <Three_Thousands> the Transaction ID will be sent from paypal
#2247 [18:01] <Three_Thousands> ?
#2248 [18:01] * Nick is now known as Guest23602
#2249 [18:01] <bgsteiner> Bifler post the output of the dxdiag command on http://paste.ubuntu.com
#2250 [18:01] <bgsteiner> ill take a look
#2251 [18:01] <bgsteiner> Three_Thousands: yes it would be in your paypal account or the email paypal sent you
#2252 [18:02] <Three_Thousands> okay thanks
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#2254 [18:02] <bgsteiner> Kevin_Durant: I don't know any other places besides minecraft.net to buy gift codes
#2255 [18:03] <TeBoyce> Please help i don't know which drivers I have to update in order to play the game
#2256 [18:03] <bgsteiner> It looks like amazon has it
#2257 [18:03] <TeBoyce> I have the ubanto link
#2258 [18:03] <Kevin_Durant> Okay, I'll check there. Thanks
#2259 [18:03] <bgsteiner> Kevin_Durant: https://smile.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG
#2260 [18:03] <Bifler> http://paste.ubuntu.com/18273027/
#2261 [18:04] <TeBoyce> Please help i dont know which graphics drivers I have to update
#2262 [18:04] <bgsteiner> that will give you a gift code to redeme at https://account.mojang.com/redeem
#2263 [18:04] <bgsteiner> TeBoyce hang on
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#2265 [18:06] <bgsteiner> Bifler you want to follow the NVidia link
#2266 [18:06] <bgsteiner> http://www.nvidia.com/Download/Scan.aspx
#2267 [18:06] <Bifler> when i click on the link the webpage crashes
#2268 [18:07] <bgsteiner> hang on looking up specs
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#2271 [18:10] <bgsteiner> It looks as if your graphics are a little old to run the latest version of minecraft
#2272 [18:10] <bgsteiner> https://help.mojang.com/customer/en/portal/articles/325948-minecraft-system-requirements
#2273 [18:11] <bgsteiner> TeBoyce WHats up
#2274 [18:11] <TeBoyce> I don't know what drivers I have to update
#2275 [18:11] <TeBoyce> http://paste.ubuntu.com/18272709/
#2276 [18:11] * TItangamer201 [TItangamer201@notlogged] has joined #minecrafthelp
#2277 [18:11] <TeBoyce> It says my drivers are outdated and it crashes
#2278 [18:13] <TItangamer201> hello I can lunch minecraft but if I try to enter a server like minplex then my game crashs and says: A fatal error has been detected by the Java Runtime Environment:
#2279 [18:13] <TItangamer201> how can i fix this
#2280 [18:14] <TItangamer201> ?????????????????????????????????????????????????
#2281 [18:14] <Bifler> what can i do to fix my graphics
#2282 [18:14] <Bifler> he is helping several people it may take him time to answer
#2283 [18:14] <TeBoyce> he is helping me right now titan gamer just wait
#2284 [18:14] <TItangamer201> ok
#2285 [18:15] <TItangamer201> sorry ive never been in a chat room like this befor
#2286 [18:18] <bgsteiner> TeBoyce and Bifler you both have an outdated graphics card that is no longer supported by minecraft
#2287 [18:19] <bgsteiner> you both are also running on laptops so you cant upgrade it without getting a whole new computer
#2288 [18:19] <TeBoyce> there is no way to fix this?
#2289 [18:19] <Kevin_Durant> where do i use my code?
#2290 [18:19] <bgsteiner> Kevin_Durant: https://account.mojang.com/redeem
#2291 [18:19] <bgsteiner> you will need to setup a mojang account first
#2292 [18:19] <TeBoyce> There is no way to fix thix?
#2293 [18:19] <TeBoyce> this*
#2294 [18:19] <bgsteiner> https://account.mojang.com/register
#2295 [18:20] <bgsteiner> Not really you would only be able to play an old version of the game that supports your hardware
#2296 [18:20] <TeBoyce> so i can play on which version?
#2297 [18:20] <TeBoyce> when did it update the graphics
#2298 [18:21] <bgsteiner> I would be able to say probably back aroung 1.7 or before
#2299 [18:21] <Bifler> what about for me?
#2300 [18:21] <TeBoyce> ok thanks for your help bg
#2301 [18:21] * xerox123 [xerox123@notlogged] has quit. (Ping timeout: 190 seconds)
#2302 [18:21] <bgsteiner> same
#2303 [18:21] * TeBoyce [TeBoyce@notlogged] has quit. (Quit: Web client closed)
#2304 [18:21] <bgsteiner> only other option would be to get a newer computer
#2305 [18:22] <Bifler> im building a computer currently but wanted to play on this computer if i could. its mainly for emails and other work related stuff
#2306 [18:23] <bgsteiner> you could try older versions of the game but no gaurentees
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#2309 [18:24] <Bifler> so i should give 1.7.10 a try
#2310 [18:24] <bgsteiner> You can try im not sure when tehy droppes support
#2311 [18:25] <Bifler> do you by chance know where I can download the version?
#2312 [18:25] <bgsteiner> I only know how to get them from the launcher
#2313 [18:25] <bgsteiner> and it looks like support was dropped after 1.6.4
#2314 [18:26] <bgsteiner> Edit Profile unde the launcher
#2315 [18:26] <Bifler> okay i clicked on edit
#2316 [18:27] <Bifler> then scroll down the use version drop down menu and select whatever one i want to try?
#2317 [18:27] * mcscelly [mcscelly@notlogged] has joined #minecrafthelp
#2318 [18:29] <bgsteiner> 1.6.4 was when they changes it so try that and see if you can go up fom there
#2319 [18:29] <Bifler> 1.6.4 didnt work:(
#2320 [18:30] <Bifler> http://paste.ubuntu.com/18274119/
#2321 [18:32] <bgsteiner> try going back they may have updated preveous versions I dont know if it will work
#2322 [18:32] <bgsteiner> it may be something in the launcher as well
#2323 [18:32] <Bifler> if that is the case do you by chance know the resolution? tyvm for helping me out
#2324 [18:33] <Bifler> http://paste.ubuntu.com/18274255/
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#2326 [18:35] <bgsteiner> Update to a newer computer is the official answer
#2327 [18:36] <Bifler> okay thank you very much
#2328 [18:36] <bgsteiner> unofficially if you can fing an older version that works to play in the meantime
#2329 [18:36] <bgsteiner> even an older launcher
#2330 [18:36] <Bifler> 1.0 on the drop down menu from the launcher did not work
#2331 [18:36] <bgsteiner> but im not sure it will with the new authentication system
#2332 [18:37] <Bifler> it continued to say bad drivers
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#2334 [18:40] <mcscelly> my minecraft keeps crashing i click play on the launcher and a few seconds later i get a crash report and another thing saying my driver is out of date so i click "fix the problem" it takes me to this site -> http://hopper.minecraft.net/help/pixel-format-not-accelerated/ i go to windows because that is what i have i do what it says and when i look at where it says manufactorer is says n/a plz help
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#2336 [18:41] <bgsteiner> please upload a copy of the dxdiag output to http://paste.ubuntu.com
#2337 [18:41] * Segura_a_Jaca [Segura_a_Jaca@notlogged] has joined #minecrafthelp
#2338 [18:42] <Segura_a_Jaca> #minecrafthelp algum brasileiro no suporte ?
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#2343 [18:44] <mcscelly> http://paste.ubuntu.com/18274664/
#2344 [18:45] <Nightmare_> Hi, I recently tried to log into my mojang account and tried to change my minecraft skin. It asked for my 3 security questions, which i answered, but it said one was incorrect. Then it told me to do an email recovery or something, but the problem with that is, My original e-mail was hacked and deleted.
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#2348 [18:47] <Three_Thousands> bgsteiner
#2349 [18:47] <Three_Thousands> i didnt pay with PayPal
#2350 [18:47] <Three_Thousands> i paid with a credit card
#2351 [18:48] * PandaiCorn [PandaiCorn@notlogged] has joined #minecrafthelp
#2352 [18:48] <Three_Thousands> but i forgot which credit card i paid with
#2353 [18:48] <Three_Thousands> (
#2354 [18:48] <PandaiCorn> http://paste.ubuntu.com/18274805/
#2355 [18:48] <Three_Thousands> Please Help me
#2356 [18:48] <bgsteiner> hang on backlog
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#2358 [18:50] <Ultimate> hello
#2359 [18:50] <Ultimate> do u know the website where u copy and paste everything?
#2360 [18:50] <bgsteiner> ok mcscelly go to https://help.mojang.com/customer/portal/articles/928493
#2361 [18:50] <supermohid> hi I am having problem with windows graphic adapter
#2362 [18:50] <jec> somebody please help me try to run minecraft
#2363 [18:50] <bgsteiner> and use the intel link
#2364 [18:50] <bgsteiner> You ahve intel integrated graphics
#2365 [18:50] <bgsteiner> after updating you shold be all set
#2366 [18:51] <supermohid> this is my report: http://paste.ubuntu.com/18274317
#2367 [18:51] <PandaiCorn> bgsteiner u a helper?
#2368 [18:51] <bgsteiner> ok hang on there is a bit of a line
#2369 [18:51] <Ultimate> thx c ya
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#2371 [18:51] <bgsteiner> I am today
#2372 [18:51] <PandaiCorn> oh ok
#2373 [18:52] <jec> i dont get it
#2374 [18:52] <PandaiCorn> Am I at the top of the line?
#2375 [18:52] <bgsteiner> Three_Thousands: when did you buy the game (year)
#2376 [18:53] <bgsteiner> PandaiCorn: go to https://help.mojang.com/customer/portal/articles/928493
#2377 [18:53] <bgsteiner> You have intel graphics so follow the link
#2378 [18:53] <Three_Thousands> i think 2012 or 2013
#2379 [18:53] <PandaiCorn> ok thx
#2380 [18:53] <bgsteiner> Sorry i cant get the direct link its blocked at work
#2381 [18:53] <jec> friday july 1 2016-2017
#2382 [18:54] <PandaiCorn> Ok bgsteiner what do i do now?
#2383 [18:54] <bgsteiner> ok Three_Thousands what you need to do is get your transaction id from teh company teht processed the payment
#2384 [18:54] <PandaiCorn> do i tell u the manufactuerer name?
#2385 [18:54] <bgsteiner> that would be Skrill
#2386 [18:55] <bgsteiner> you will need the information from the card used to purchase it such as the last 4 digits of the card number
#2387 [18:55] <bgsteiner> go to https://help.skrill.com/en/ContactSkrill
#2388 [18:55] <bgsteiner> Follow teh instructing here
#2389 [18:55] <bgsteiner> https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-
#2390 [18:55] <bgsteiner> On how to get the information from Skrill
#2391 [18:56] <bgsteiner> PandaiCorn: you need to update you graphics driver for intel graphics there shold be a link on that page to do so hang on ill try to get it directly
#2392 [18:56] <jec> why are you bgsteiner not helping me!!!!!!!!!!!!!!1!!!1
#2393 [18:56] <PandaiCorn> ok thanks
#2394 [18:56] <Three_Thousands> The company?
#2395 [18:57] <bgsteiner> jce hang on there are a few people waiting this is irc it takes time
#2396 [18:57] <Three_Thousands> is there another way
#2397 [18:57] <jec> k
#2398 [18:57] <Three_Thousands> other than this
#2399 [18:57] <bgsteiner> yes Skrill would have processed the payment to mojang when you baugh the game
#2400 [18:57] <Three_Thousands> i logged in yesterday
#2401 [18:57] <Three_Thousands> today i couldn't login
#2402 [18:57] <Three_Thousands> idk why
#2403 [18:57] <bgsteiner> If you are unable to recover the account via email yo need to get in touch with mojang
#2404 [18:58] <bgsteiner> they will want the transaction id to confirm the owner
#2405 [18:58] <bgsteiner> You could try to get in contact with mojang and ask them to send the reset link you still will need to know the answers to the security questions
#2406 [18:58] <supermohid> Can someone help me: I have upgraded to windows 10 today and now graphic adapter has a problem. My report id is at http://paste.ubuntu.com/18274317/
#2407 [18:58] <jec> ok so now what
#2408 [18:59] <jec> fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
#2409 [18:59] <jec> bye!!
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#2411 [19:00] * xola [xola@notlogged] has quit. (Read error: Connection reset by peer)
#2412 [19:00] <Three_Thousands> are u kidding me
#2413 [19:02] * thirtyk [thirtyk@notlogged] has joined #minecrafthelp
#2414 [19:02] <thirtyk> hello
#2415 [19:02] <thirtyk> i have a problem logging in my account
#2416 [19:02] <bgsteiner> PandaiCorn: http://www.intel.com/p/en_US/support/detect
#2417 [19:02] <bgsteiner> What problaem are you having thirtyk
#2418 [19:03] <PandaiCorn> thx
#2419 [19:03] <thirtyk> it says my minecraft account email or password is incorrect
#2420 [19:03] <thirtyk> but im 100% sure that its correct
#2421 [19:03] <bgsteiner> are you using an email or username
#2422 [19:03] <thirtyk> i tried clicking Forgot My Password
#2423 [19:03] <thirtyk> it says If there is a Mojang account registered to {my email } we have sent instructions for how to reset your password. Thanks!
#2424 [19:03] <thirtyk> i logged in my email
#2425 [19:04] <thirtyk> couldnt find any messages from Mojang
#2426 [19:04] <bgsteiner> Did you check yoru Spam/Junk email folder
#2427 [19:04] * miguel [miguel@notlogged] has joined #minecrafthelp
#2428 [19:04] <thirtyk> i did
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#2436 [19:05] <bgsteiner> how long has it been since you tried resetting the email
#2437 [19:05] <thirtyk> ..
#2438 [19:06] <thirtyk> 2 hours maybe
#2439 [19:06] <thirtyk> is there another way to change the password or somethin'
#2440 [19:07] * _qtrjett [_qtrjett@notlogged] has joined #minecrafthelp
#2441 [19:07] <_qtrjett> He;;p
#2442 [19:07] <bgsteiner> https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#2443 [19:07] <bgsteiner> Go through that list
#2444 [19:07] <_qtrjett> guys
#2445 [19:07] * SparkySunDevil [SparkySunDevil@notlogged] has joined #minecrafthelp
#2446 [19:07] <bgsteiner> There is another way to reset but it may take time if you dont have all teh information
#2447 [19:07] <bgsteiner> _qtrjett: Post your question and someone will help you out when they are available
#2448 [19:07] <SparkySunDevil> So. I need help reseting my minecraft password
#2449 [19:08] <SparkySunDevil> i've tried reseting it and it didn't work
#2450 [19:08] <Anna> SparkySunDevil: what is your username?
#2451 [19:08] <SparkySunDevil> its SparkySunDevil
#2452 [19:08] <thirtyk> ^same as my problem
#2453 [19:09] <_qtrjett> my friend got hacked maybe not really, anyways he tried to join from last night until now.When He Press Reset Password Nothing is send to his email so that means that the email has been changed by someone, And Yh how can he hack that easy if he hack that easy he will hack me 2 so i hope you fix his issue as fast as possible Please
#2454 [19:09] <bgsteiner> its a common problem
#2455 [19:09] <Anna> SparkySunDevil: so you are logging in with your username and password?
#2456 [19:09] <SparkySunDevil> Yes.
#2457 [19:09] <thirtyk> bgsteiner
#2458 [19:09] <Anna> how many times did you try?
#2459 [19:09] <thirtyk> How do i know if my email is verified?
#2460 [19:09] <SparkySunDevil> more than a dozen
#2461 [19:09] <Anna> ??> SparkySunDevil login/throttle
#2462 [19:09] <Absol> SparkySunDevil: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2463 [19:09] <Absol> SparkySunDevil: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#2464 [19:10] <_qtrjett> who is the admin or mod here ?
#2465 [19:10] <_qtrjett> cant tell
#2466 [19:10] <thirtyk> How do i know if my email is verified?
#2467 [19:10] <thirtyk> How do i know if my email is verified?
#2468 [19:10] <thirtyk> Click here to have the Mojang account email verification re-sent. If you are already verified, another email will not be sent.
#2469 [19:10] <thirtyk> when i click
#2470 [19:10] <thirtyk> it says Login
#2471 [19:10] <thirtyk> AND I CANT LOG IN
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#2475 [19:11] <bgsteiner> thirtyk: if you have amojang account and have been usign it its verified
#2476 [19:11] <thirtyk> oh
#2477 [19:11] <thirtyk> .-.
#2478 [19:11] <_qtrjett> wow really
#2479 [19:11] <_qtrjett> all of ya quit
#2480 [19:11] <_qtrjett> for his problem ^
#2481 [19:11] <_qtrjett> nice chat mods tbh
#2482 [19:11] <SparkySunDevil> i've waited 3 hours and i've reset my password but it didn't work
#2483 [19:11] <bgsteiner> _qtrjett: If an account has been hacked and you are unable to recover it via iemal you need to locate teh transaction id from when you got the game and contact mojang support
#2484 [19:12] <bgsteiner> https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-
#2485 [19:12] <SparkySunDevil> i've waited 3 hours and i've reset my password but it didn't work
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#2487 [19:13] <bgsteiner> Once you have your transaction id you can get in touch with mojang through https://help.mojang.com/customer/portal/emails/new
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#2489 [19:13] <thirtyk> bgsteiner
#2490 [19:14] * marlone [marlone@notlogged] has joined #minecrafthelp
#2491 [19:14] <thirtyk> https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#2492 [19:14] <thirtyk> this is a joke
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#2495 [19:15] <bgsteiner> If you are unable to get emails from mojang and need to reset your password you will need to find your transaction id from when you bought the game
#2496 [19:16] <thirtyk> i cant find a Transaction id
#2497 [19:16] * xerox123 [xerox123@notlogged] has joined #minecrafthelp
#2498 [19:16] <thirtyk> cuz i bought the game about 5 years ago
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#2501 [19:16] <bgsteiner> If you do not have your transaction id you will need to get in contact with the payment company which for you will be Skrill
#2502 [19:16] <bgsteiner> follow teh directions here https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-
#2503 [19:17] <bgsteiner> to get in contact with them and retrieve your transaction id
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#2506 [19:17] <thirtyk> i cant get it
#2507 [19:17] <bgsteiner> ?
#2508 [19:17] <thirtyk> u want me to contact mojang?
#2509 [19:18] <CJ_> Is there any staff here
#2510 [19:18] <bgsteiner> To reset your password without access to the email you will need to contact mojang
#2511 [19:18] <bgsteiner> But you will need your transaction id to do so
#2512 [19:18] <bgsteiner> They will require it as proof that you own teh account
#2513 [19:18] <CJ_> How the hell do I contact mojang too speak abou invoicing
#2514 [19:18] <CJ_> for realms
#2515 [19:19] <thirtyk> i have a pics that i own the acc
#2516 [19:19] <thirtyk> WHY DID THEY EVEN RESET MY PASSWORD
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#2518 [19:19] <thirtyk> WHAT IN THE WORLD
#2519 [19:20] <bgsteiner> pictures are not proof you will need teh transaction id
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#2522 [19:21] <bgsteiner> Alright im signing off for the day
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#2524 [19:22] <SparkySunDevil> Does mojang have an email or phone # i can contact for support?
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#2530 [19:27] <wes23> im having a problem
#2531 [19:27] <Ridley> I need help with my minecraft. I'm on windows ten and the Intel 'drivers' I have won't work and don't have a possible update when I check, heres the link to my paste thing (as instructed to put by the minecrft website)http://paste.ubuntu.com/18276240/
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#2533 [19:27] <wes23> just a sec bro let me check
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#2538 [19:30] <wes23> have you tried reinstalling minecraft
#2539 [19:30] * thirtyk [thirtyk@notlogged] has quit. (Ping timeout: 195 seconds)
#2540 [19:30] <Ridley> yes, several times, and it always comes up with an error that leads me to this page:http://hopper.minecraft.net/help/pixel-format-not-accelerated/
#2541 [19:30] <mattym> Ridley, win10e
#2542 [19:30] <mattym> Ridley, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#2543 [19:31] <Ridley> oh, ok, thanks anyway..
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#2549 [19:37] <wes23> im having a problem on minecraft servers
#2550 [19:37] <mattym> wes23, What kind of issue?
#2551 [19:38] <wes23> it keeps saying that im sending too many packets
#2552 [19:38] <mattym> wes23, Is it only happening on one server or on multiple?
#2553 [19:38] <wes23> yes
#2554 [19:39] <mattym> wes23, If its only happening on one server, its usually an issue on their end, you will need to contact them
#2555 [19:39] <wes23> just one
#2556 [19:39] <wes23> ok thank you
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#2562 [19:48] <Guig> MC cant run, It says "Sorry we can't connect to our servers. I have an internet connection and it is not blocked on my firewall. Help?
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#2564 [19:49] * Vaughan384 [Vaughan384@notlogged] has joined #minecrafthelp
#2565 [19:49] <mattym> Guig, What antivirus and firewall software do you have installed?
#2566 [19:49] <Guig> Kaspersky, and Windows Firewall
#2567 [19:50] <mattym> ??> Guig av/kaspersky
#2568 [19:50] <Absol> Guig: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: http://support.kaspersky.com/9927#block1
#2569 [19:50] <Guig> Thanks
#2570 [19:50] <frogclone> frogclone updated to Windows 10 not I get an error and can't log on. Said driver issues but drivers are updated. http://paste.ubuntu.com/18277011/
#2571 [19:50] <mattym> frogclone, One moment
#2572 [19:51] <mattym> frogclone, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#2573 [19:51] <frogclone> okay thanks
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#2575 [19:52] <Vaughan384> when i launch minecraft it does not work and says i need to fix my graphic driver
#2576 [19:52] <mattym> Vaughan384, Do you have the link to your dxdiag report? If so please post the link in this chat.
#2577 [19:52] * SukoshiKuma [SukoshiKuma@notlogged] has joined #minecrafthelp
#2578 [19:52] <Vaughan384> http://paste.ubuntu.com/18277145/
#2579 [19:52] <Guig> mattym I have Kaspersky Total Security not pure 3.0
#2580 [19:52] <Vaughan384> my link is http://paste.ubuntu.com/18277145/
#2581 [19:52] <mattym> Guig, There should still be a similar option somewhere
#2582 [19:53] <mattym> Vaughan384, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#2583 [19:53] * Toric888 [Toric888@notlogged] has joined #minecrafthelp
#2584 [19:53] <Vaughan384> is there any other way
#2585 [19:54] <SukoshiKuma> I recently updated to windows 10, and its saying my drivers are out of date, so I got one of those driver searcher things, and I updated the one to the most capacity but it's still not working because there's another one that I'm having a really hard time updating.
#2586 [19:54] <SukoshiKuma> http://paste.ubuntu.com/18277268/
#2587 [19:54] <Toric888> I have Minecraft downloaded and when I try and click the play button it looks like its downloading but then it comes up saying that my Minecraft has crashed
#2588 [19:55] * mr_toad102 [mr_toad102@notlogged] has joined #minecrafthelp
#2589 [19:55] <mattym> ??> Toric888 launcher/crash-log
#2590 [19:55] <Absol> Toric888: We need to see your crash log, which appears after a crash.
#2591 [19:55] <Absol> Toric888: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2592 [19:55] <mattym> SukoshiKuma, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#2593 [19:55] * jadeblackford [jadeblackford@notlogged] has joined #minecrafthelp
#2594 [19:56] <SukoshiKuma> Okay, thank you!
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#2598 [19:58] <Toric888> paste.ubuntu.com/18277534/
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#2602 [20:00] <_Nerdytiger_> it wont let me connect
#2603 [20:00] <mattym> ??> Toric888 win/dxdiag
#2604 [20:00] <Absol> Toric888: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2605 [20:00] <mattym> _Nerdytiger_, How so, what happens when you try?
#2606 [20:00] <mattym> or not...
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#2610 [20:01] <Vaughan384> i go to launch my minecraft and it says my graphic driver needs fixing and i can not downgrade to windows ten and here is my laptop dxdiag link http://paste.ubuntu.com/18277145/
#2611 [20:01] <Vaughan384> i mean cannot downgrade to windows 7
#2612 [20:02] <mattym> Vaughan384, Doesnt change the answer you were already given
#2613 [20:03] <Vaughan384> i just really want to play minecraft
#2614 [20:04] * PandaiCorn [PandaiCorn@notlogged] has joined #minecrafthelp
#2615 [20:04] <PandaiCorn> Helpers
#2616 [20:04] <PandaiCorn> There was one I talked to earlir
#2617 [20:04] <PandaiCorn> ealier
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#2620 [20:05] <PandaiCorn> I got a Intel driver 64bit but my laptop doesnt meet the requirements to download it
#2621 [20:05] <Vaughan384> is this computer rised
#2622 [20:05] <Toric888> paste.ubuntu.com/18277779/
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#2624 [20:05] <PandaiCorn> Is there no helpers on?
#2625 [20:06] * Thirtyk_ [Thirtyk_@notlogged] has joined #minecrafthelp
#2626 [20:06] <Thirtyk_> hello
#2627 [20:06] <Thirtyk_> u still here
#2628 [20:06] <Thirtyk_> forgot ur name
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#2630 [20:07] <Vaughan384> anyoone here
#2631 [20:07] <Dylan> I am
#2632 [20:07] <Dylan> My mine craft is crashing
#2633 [20:07] <Vaughan384> my says need to fix graphics driver
#2634 [20:07] <Dylan> I can't get it to load
#2635 [20:08] <Dylan> It was just working
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#2637 [20:08] <Vaughan384> oh
#2638 [20:08] <Dylan> Anyone knows chow to fix it from crashIng
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#2640 [20:09] <Dylan> It was just working
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#2648 [21:27] <Nukes_> So my brother changed my username as a joke and I hate it will you please change it back
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#2654 [21:34] <Syllinth> Had to factory reset my computer, lost my account information for Minecraft. Went to "forgot password" entered my email; got a new one, Still didn't work! Tried again 4-7 times and passwords didn't work, finally I reset passwords are no longer being sent to me.
#2655 [21:34] * leonardo [leonardo@notlogged] has joined #minecrafthelp
#2656 [21:35] <Syllinth> Had to factory reset my computer, lost my account information for Minecraft. Went to "forgot password" entered my email; got a new one, Still didn't work! Tried again 4-7 times and passwords didn't work, finally I reset passwords are no longer being sent to me.
#2657 [21:36] <mattym> ??> Syllinth login/throttle
#2658 [21:36] <Absol> Syllinth: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2659 [21:36] <Absol> Syllinth: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#2660 [21:37] <Syllinth> I don't understand, I've reset and it didn't work, tried again still didn't work. now i'm locked out.
#2661 [21:38] <mattym> Syllinth, Wait 3 hours without trying to log in, after that try the password reset, you should get the email again by then, and make sure you log in correctly with the new password
#2662 [21:38] * lindopc2 [lindopc2@notlogged] has joined #minecrafthelp
#2663 [21:39] <Syllinth> I did, the first time. I put the exact password as I had. But i'll try again in the 3 hours. Thanks for the help
#2664 [21:39] <lindopc2> linsdo
#2665 [21:39] <lindopc2> jhjb
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#2667 [21:43] <lindopc2> mai names thul come
#2668 [21:43] <lindopc2> posso de comer
#2669 [21:43] <lindopc2> tu vai da so uma chupadinha
#2670 [21:44] <lindopc2> pode ou nao
#2671 [21:44] <lindopc2> se puder posso a ter quebrar sua vei bosterica
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#2683 [22:06] <bossman7995> it says the graphis are to old
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#2686 [22:09] <Armex18> Hello
#2687 [22:09] <Armex18> Could i get help with a refound?
#2688 [22:10] * SniperDusty11 [SniperDusty11@notlogged] has joined #minecrafthelp
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#2690 [22:10] <SniperDusty11> can't get MineCraft to load
#2691 [22:11] <SniperDusty11> keeps returning to main page with error msg for both single and multiplayer modes
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#2693 [22:11] <Armex18> No one answers this shiit
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#2696 [22:15] <SniperDusty11> can anyone assist
#2697 [22:16] <SniperDusty11> keeps saying something about "failed to write core dumps, mini dumps not enabled by default on clients version of windows"
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#2702 [22:19] <SniperDusty11> i've updated his java and updated his driver but still getting same error code and have an 11yo who really wants this to work again
#2703 [22:21] <KITTENKRAZYMEOW> Hey. So I have had a Minecraft account for a while, but I just downloaded it onto this computer. It downloaded just fine, but when I tried to launch it, it said Minecraft didn't render properly and that I needed an updated graphics card. My drivers weren't out of date, so I don't know what the problem is. I have a link that shows my DxDiag System Report. http://paste.ubuntu.com/18282847/
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#2706 [22:22] <Andrio> ??> SniperDusty11 launcher/crash-log
#2707 [22:22] <Absol> SniperDusty11: We need to see your crash log, which appears after a crash.
#2708 [22:22] <Absol> SniperDusty11: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#2710 [22:23] <Andrio> KITTENKRAZYMEOW, I'm afraid your video controller is not supported on Windows 8. You'll need to downgrade to Windows 7, or use a newer PC.
#2711 [22:24] <SniperDusty11> roger that will post shortly
#2712 [22:25] * TyLoRd519 [TyLoRd519@notlogged] has quit. (Ping timeout: 195 seconds)
#2713 [22:26] <SniperDusty11> http://paste.ubuntu.com/18283176/
#2714 [22:26] <KITTENKRAZYMEOW> Ah. Know of any way to switch back to Windows 7?
#2715 [22:28] <SniperDusty11> thanks for the assist, I appreciate any help
#2716 [22:33] <Andrio> KITTENKRAZYMEOW, not other than to install it from scratch.
#2717 [22:33] <Andrio> ??> SniperDusty11 win/DXDiag
#2718 [22:33] <Absol> SniperDusty11: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2719 [22:34] <KITTENKRAZYMEOW> Ah, oh well. Thank you guys!
#2720 [22:34] <SniperDusty11> thank you. will give it a go
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#2723 [22:39] <SniperDusty11> ok, now I put the new ubuntu here? http://paste.ubuntu.com/18283637/
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#2729 [23:00] <SniperDusty11> any further instructions Absol?
#2730 [23:01] * xDragonAce117x [xDragonAce117x@notlogged] has joined #minecrafthelp
#2731 [23:01] <Anna> ?? bot
#2732 [23:01] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#2733 [23:01] <Andrio> SniperDusty11, try Minecraft 1.7.2
#2734 [23:01] <Andrio> Also, do you have Evolve or a screen recorder installed?
#2735 [23:02] <SniperDusty11> Sorry Anna
#2736 [23:02] <SniperDusty11> I don't think he has either
#2737 [23:03] <Andrio> mm
#2738 [23:03] <SniperDusty11> his minecraft was working fine until he got the latest downoads
#2739 [23:04] <SniperDusty11> sorry again L key sticks
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#2741 [23:04] <SniperDusty11> *downloads
#2742 [23:05] <SniperDusty11> says he's paying 1.10.2
#2743 [23:05] <SniperDusty11> frick *playing
#2744 [23:05] <SniperDusty11> how do I get him back to 1.7.2
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#2750 [23:08] <coooool284> My minecraft keeps crashing and it says unknown cpu and opengl is not found
#2751 [23:08] <coooool284> http://paste.ubuntu.com/18284488/
#2752 [23:09] <coooool284> These are my system details
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#2754 [23:10] <coooool284> Can anyone help ?
#2755 [23:10] <coooool284> PLease
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#2757 [23:10] <Phen> minecraft is crashing for me, and it told me to update my drivers, but when i did that it still keeps saying that i need to update
#2758 [23:11] <Phen> when i update it says there are no updates available
#2759 [23:11] <Phen> http://paste.ubuntu.com/18284402/
#2760 [23:11] <Phen> here are my details
#2761 [23:11] <coooool284> Mine gives me an update but when I got to install it it installs then says error
#2762 [23:11] <coooool284> Again
#2763 [23:11] <coooool284> My details
#2764 [23:11] <coooool284> http://paste.ubuntu.com/18284488/
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#2767 [23:12] <Lucas_Silgh> .
#2768 [23:13] <Brad> Minecraft crashes for me after i attempt to lauch it, i am supposed to install drivers but they come up with an error and cant update them. Any help would be much appriciated. here are the details: http://paste.ubuntu.com/18284636/
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#2770 [23:14] <Lucas_Silgh> Im brazilian
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#2779 [23:17] <Brad> Hey, Minecraft crashes for me after i attempt to lauch it, i am supposed to install drivers but an error pops up and i cant update them. Any help would be much appriciated. here are the details: http://paste.ubuntu.com/18284636/
#2780 [23:20] * sneezing_panda_ is now known as sneezing_panda
#2781 [23:21] <SniperDusty11> was there any other suggestions anna on how to get him back to 1.7.2
#2782 [23:22] <Anna> In the launcher, click edit or add profiles, then change the version to 1.7.2 and use that
#2783 [23:24] <SniperDusty11> thank you very much for all the help. Hopefully it all works out and I won't have to come chat again too soon. Have a great night!
#2784 [23:24] <Brad> it sounds like heaps of people are having the same issues as me
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#2787 [23:25] <Brad> ive recently restored this laptop to factory settings and upgraded to windows 10
#2788 [23:26] <Brad> from windows 7 ^^
#2789 [23:26] <Brad> from windows 7 ^^
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#2792 [23:28] <xola> ??> Brad win/dxdiag
#2793 [23:28] <Absol> Brad: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2794 [23:29] <Brad> http://paste.ubuntu.com/18284636/
#2795 [23:29] <xola> ??> Brad downgrade
#2796 [23:29] <xola> ??> Brad win/downgrade
#2797 [23:29] <Absol> Brad: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2798 [23:30] <Brad> yeah that might be a good idea
#2799 [23:30] <Brad> thanks
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#2819 [23:52] <TheeDoge> pixel format not accelerated
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#2821 [23:53] <Target> Anyone know the mojang support phone number?
#2822 [23:53] <TheeDoge> No
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#2824 [23:53] <TheeDoge> How long does it uaually take for someone to help?
#2825 [23:54] <TheeDoge> hello?
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#2829 [23:55] <Andrio> Target, there isn't one; only email
#2830 [23:55] <Andrio> TheeDoge, it varies... depends on who's here.
#2831 [23:56] <Andrio> ??> TheeDoge win/DXDiag
#2832 [23:56] <Absol> TheeDoge: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#2834 [23:56] <TheeDoge> I already did that
#2835 [23:56] <TheeDoge> U want me to copy it?
#2836 [23:56] <Andrio> yes.
#2837 [23:57] <TheeDoge> http://paste.ubuntu.com/18285778/
#2838 [23:58] <xola> it's incomplete
#2839 [23:58] <TheeDoge> How so?
#2840 [23:58] <xola> ??> TheeDoge win/DXDiag
#2841 [23:58] <Absol> TheeDoge: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2842 [23:58] <TheeDoge> Oh i need to copy the whole thing
#2843 [23:59] <TheeDoge> sorry i thought it was just one part
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