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#5 [00:23] <Shrek> Hello, I am having problems with changing the email address associated with my mojang account.
#6 [00:27] <xola> is it being prejudiced against you because you're an ogre?
#7 [00:27] <Shrek> ...
#8 [00:28] <Shrek> No
#9 [00:28] <xola> https://account.mojang.com/me
#10 [00:28] <xola> oops , this one https://account.mojang.com/me/settings
#11 [00:30] * minecrafthelp327 [minecrafthelp327@notlogged] has joined #minecrafthelp
#12 [00:31] <minecrafthelp327> Hi, every time i open minecraft and click play, it says java platform se binary has stopped working
#13 [00:31] * Pokemon [Pokemon@notlogged] has joined #minecrafthelp
#14 [00:32] <Pokemon> When I try to change my account email, it always says "Error! Problem loading security challenge"
#15 [00:32] <Pokemon> The email associated with my Mojang account
#16 [00:33] <xola> is javascript or cookies disabled?
#17 [00:33] <xola> ??> minecrafthelp327 win/dxdiag
#18 [00:33] <Absol> minecrafthelp327: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#19 [00:34] <Pokemon> I am going to check right now.
#20 [00:34] <minecrafthelp327> Do u want me to send u the dxdiag?
#21 [00:35] <Pokemon> Wait,
#22 [00:35] <Pokemon> I am checking if I have cookies or Javascript on
#23 [00:37] <minecrafthelp327> xola: the url to the dxdiag is http://paste.ubuntu.com/18606150/
#24 [00:37] <Pokemon> I have cookies and Javascript on
#25 [00:39] <xola> ??> Pokemon mojang/email
#26 [00:39] <Absol> Pokemon: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#27 [00:39] <Absol> Pokemon: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#28 [00:39] <xola> minecrafthelp327 Your request matched the A-Series APU driver for the Mobile APU (Accelerated Processors). The download for Windows 10 - 64 Bit (229 MB) can be found at http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064
#29 [00:39] <minecrafthelp327> I already have that
#30 [00:39] <minecrafthelp327> I updated my driver yesterday
#31 [00:40] <xola> did you get the .msi installer ?
#32 [00:40] <xola> this includes the default java https://launcher.mojang.com/download/MinecraftInstaller.msi
#33 [00:40] <minecrafthelp327> Are you talking to me?
#34 [00:40] <xola> yes
#35 [00:40] <minecrafthelp327> Ok do i install what u gave me
#36 [00:40] <xola> you have java issue I am guessing since driver is updated
#37 [00:41] <xola> it includes the default java
#38 [00:41] <minecrafthelp327> So I install the like you gave me?
#39 [00:41] <xola> yes
#40 [00:41] <minecrafthelp327> Ok
#41 [00:41] <xola> there was other minecraft downloads, this msi includes the default java
#42 [00:41] <minecrafthelp327> Ok thank you
#43 [00:42] <minecrafthelp327> Are you a helper here?
#44 [00:42] <xola> I don't know where you got your java from
#45 [00:42] <xola> sometimes
#46 [00:42] * Awsomeness2435 [Awsomeness2435@notlogged] has joined #minecrafthelp
#47 [00:42] <xola> when I'm not afk
#48 [00:42] <xola> brb
#49 [00:42] <Awsomeness2435> I need some help with my Minecraft 1.10.2
#50 [00:42] <minecrafthelp327> Ok
#51 [00:42] <xola> ??> Awsomeness2435 win/dxdiag
#52 [00:42] <Absol> Awsomeness2435: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#53 [00:43] <Awsomeness2435> It continuously crashes with the same reson being err.crashmessage.crash
#54 [00:43] <Awsomeness2435> Ok
#55 [00:44] <Pokemon> I need to find a lost transaction ID, but I don't feel safe telling Mojang anything about my credit card
#56 [00:45] <Awsomeness2435> http://paste.ubuntu.com/18606466/
#57 [00:45] <Awsomeness2435> pokemon really
#58 [00:46] * ConfusedDad [ConfusedDad@notlogged] has joined #minecrafthelp
#59 [00:46] <minecrafthelp327> My minecraft did the same thing again xola
#60 [00:47] <xola> Awsomeness2435 Your request matched the A-Series APU driver for the Desktop APU (Accelerated Processors). The download for Windows 10 - 64 Bit (229 MB) can be found at http://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064
#61 [00:47] <Pokemon> I need to change my password but I don't have access to my email address
#62 [00:47] <mattym> minecrafthelp327, Your graphics hardware manufacturer no longer provides drivers for your model on Windows 10, you can attempt to run Windows Update to see if it has the latest drivers.
#63 [00:47] <xola> ??> Pokemon account/trans-id
#64 [00:47] <Absol> Pokemon: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#65 [00:47] <Awsomeness2435> ok. im confused but ill do it
#66 [00:47] <xola> ??> Pokemon mojang/email
#67 [00:47] <Absol> Pokemon: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#68 [00:48] <Absol> Pokemon: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#69 [00:48] <ConfusedDad> Hi, I need help with PVP so I can play with my 6-yr-old: our devices are a Samsung Galaxy 5 phone and a Galaxy Tab A. I think we want to ADD FRIENDS but I keep running into stops.
#70 [00:48] <minecrafthelp327> When i open minecraft it does load and works for about 20 seconds but then the message pops up again
#71 [00:48] <ConfusedDad> I have created a Microsoft account for each of us.
#72 [00:49] <ConfusedDad> He, being 6 yrs old, apparently does not have permission to Add Friends without parental permission.
#73 [00:49] <Awsomeness2435> xola: Why am i downloading this?
#74 [00:49] <mattym> ConfusedDad, Did you create the Xbox Live account? Multiplayer on the Pocket Edition is dont through that now
#75 [00:49] <xola> ConfusedDad http://www.minecraftforum.net/forums/support/minecraft-pocket-edition-support
#76 [00:50] * iamabeast [iamabeast@notlogged] has joined #minecrafthelp
#77 [00:50] <ConfusedDad> Lastly, I logged in my xbox account, the "Parent" account and I see him as a "Child", but I don't see where I can change any of his settings to allow us to be Friends.
#78 [00:50] <iamabeast> i forgot my password but i cant use my email address
#79 [00:51] <mattym> ConfusedDad, If you created his account and his age made his account a child one, i think you need to contact Xbox support to change it
#80 [00:51] <xola> Awsomeness2435, you have to make sure you have proper drivers. it's so typical that people upgrade to windows 10 and can't play minecraft. without good drivers and proper installation of minecraft you can't play it on certain systems
#81 [00:51] * leRetex [leRetex@notlogged] has joined #minecrafthelp
#82 [00:51] <mattym> ConfusedDad, I dont think there is a way to do it through the account settings
#83 [00:51] <Awsomeness2435> Really ive used the same stuff with incraft since christmas now? weird
#84 [00:52] <xola> ??> iamabeast mojang/email
#85 [00:52] <Absol> iamabeast: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#86 [00:52] <minecrafthelp327> When i open minecraft it does load and works for about 20 seconds but then the message pops up again
#87 [00:52] <Absol> iamabeast: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#88 [00:52] <mattym> minecrafthelp327, Your graphics hardware manufacturer no longer provides drivers for your model on Windows 10, you can attempt to run Windows Update to see if it has the latest drivers.
#89 [00:52] <xola> ??> iamabeast account/trans-id
#90 [00:52] <Absol> iamabeast: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#91 [00:52] <minecrafthelp327> I already have the latest windows update though?
#92 [00:52] <xola> ??> minecrafthelp327 win/downgrade
#93 [00:52] <Absol> minecrafthelp327: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#94 [00:52] <ConfusedDad> <mattym> thank y ou
#95 [00:53] <mattym> minecrafthelp327, Run the windows update program on the computer and see if it has any updated
#96 [00:53] <mattym> updates*
#97 [00:53] <leRetex> Hi guys , I have a problem with minecraft: I wanted to download minecraft and then There was a window: unable to start the minecraft Environment. This is the most likely caused by a corruption. Please try to reinstall minecraft. But I reinstalled minecraft the 8th time. Can you help me? :(
#98 [00:53] <xola> not likely, M$ isn't in the business of supporting old hardware
#99 [00:53] <minecrafthelp327> Ok, but why do i have to do that when yesterday I installed a new graphics driver
#100 [00:53] <mattym> leRetex, What antivirus and firewall software do you have installed?
#101 [00:53] * AxeTea [AxeTea@notlogged] has quit. (Quit: Web client closed)
#102 [00:53] <mattym> xola, Microsoft doesnt have anything to do with hardware support
#103 [00:54] <leRetex> avira
#104 [00:54] <xola> sure they do
#105 [00:54] <xola> they go hand in hand with the manufacturers
#106 [00:54] <mattym> minecrafthelp327, Because whatever you installed wasnt for your system, as I said your hardware is not supported on Windows 10 via AMD
#107 [00:54] <mattym> xola, But microsoft doesnt support the hardware at all, the manufacturers do
#108 [00:54] <ConfusedDad> xola -- thanks for the link but it's simply a forum with 100s of messages. Is there a specific one you thought might help me?
#109 [00:55] <leRetex> mattym, I have avira
#110 [00:55] <xola> the manufacturers really don't. they'd rather sell new hardware
#111 [00:55] <mattym> ??> leRetex av/avira
#112 [00:55] <Absol> leRetex: To stop Avira from reporting Minecraft as a false-positive, please do the following:
#113 [00:55] <Absol> leRetex: Open Avira, open the Extras menu, click Configuration, and set the switch to 'Expert'. Open the 'Internet Protection' sub-menu, open 'Web Protection', and then 'Scan'. Click 'Exceptions', and at 'URLs Skipped by Web Protection', enter 'http://s3.amazonaws.com/*', click Add, then finally click Apply.
#114 [00:55] <mattym> leRetex, Try the info Absol said
#115 [00:56] <xola> ConfusedDad, pocket editions are not supported here
#116 [00:56] <ConfusedDad> Oh, okay.
#117 [00:56] <mattym> xola, Right, still has nothing to do with microsoft
#118 [00:56] <xola> the forums are your best chance
#119 [00:56] <leRetex> ok thank you :D
#120 [00:56] * RazaTin [RazaTin@notlogged] has joined #minecrafthelp
#121 [00:57] <ConfusedDad> xola, okay, I'll bang my head against the wall elsewhere :-)
#122 [00:57] <mattym> ConfusedDad, Like i said, contact xbox support
#123 [00:57] <xola> he has pocket edition
#124 [00:57] <mattym> ConfusedDad, Have them change his account to an un-restricted one, or have them enable the social features
#125 [00:58] <mattym> xola, And Pocket Edition logins now work of Xbox Live
#126 [00:58] <xola> our devices are a Samsung Galaxy 5 phone and a Galaxy Tab A
#127 [00:58] <ConfusedDad> Yes, we are doing something via xbox
#128 [00:58] <ConfusedDad> I bought PE via Amazon and installed it on both devices.
#129 [00:59] <ConfusedDad> I chopped down a tree and my boy said, "Very good, dad!" Proud :-)
#130 [00:59] <mattym> ConfusedDad, Like i said, if his account was set up as an underage account, Xbox support will need to be contacted
#131 [00:59] <xola> does that mean you have to reach their servers even if you're in the same room on the same router?
#132 [00:59] <mattym> xola, Yes
#133 [00:59] <Awsomeness2435> Installing now xola
#134 [00:59] <ConfusedDad> Awhile back, there was a way to join via a LAN button, I think.
#135 [00:59] <mattym> xola, The ability to find a persons game to join is tied into having them on the Xbox live friends list
#136 [01:00] <ConfusedDad> We used to JOIN WORLD.
#137 [01:00] <mattym> ConfusedDad, Yeah they removed that when the login system was made
#138 [01:00] <ConfusedDad> Makes sense.
#139 [01:00] * minecrafthelp327 [minecrafthelp327@notlogged] has quit. (Ping timeout: 195 seconds)
#140 [01:00] <ConfusedDad> I could probably change his age in my Parent account.
#141 [01:01] <xola> should have xbox settings accessible on the site xbox.com somewhere
#142 [01:01] <ConfusedDad> Yes
#143 [01:01] <Awsomeness2435> xola: my screens suposed to flicker sometimes whileinstaller the software right
#144 [01:02] * m8 [m8@notlogged] has joined #minecrafthelp
#145 [01:02] <xola> not sure where parental controls are here https://account.xbox.com/
#146 [01:02] <mattym> ConfusedDad, From what im reading (which seems to be an old set of instructions) you need to sign in on his account, then look in the settings for where it says something about privacy
#147 [01:03] <mattym> ConfusedDad, Change the settings then it should prompt you to log in
#148 [01:03] <mattym> Awsomeness2435, Yes it may flicker or go off and on
#149 [01:03] * Awsomeness2435_ [Awsomeness2435_@notlogged] has joined #minecrafthelp
#150 [01:03] <Awsomeness2435_> Ok needed tomakesure
#151 [01:04] <m8> Hello there, here is my problem: I need to reset my password, but don't have access to my email address. I went on mojang support and went to "change email". I followed the steps, but it said "Error! Couldn't load security challenge". So I am stuck and do not know what to do.
#152 [01:04] <ConfusedDad> Yes, I tried that but the settings that MSft says to look for do not appear on the website version of the settings; it seems that they exist only in Xbox itself.
#153 [01:05] <mattym> ConfusedDad, Then contact Xbox support they may need to change it for you
#154 [01:05] <xola> might be under privacy settings
#155 [01:05] * Awsomeness2435 [Awsomeness2435@notlogged] has quit. (Ping timeout: 195 seconds)
#156 [01:05] <ConfusedDad> Yes, I looked under Privacy settings.
#157 [01:05] <xola> Privacy & online safety
#158 [01:05] <xola> The gamerpics below show the people in your Xbox family. To change someone's privacy and online safety settings, select their gamerpic, then make changes, then press Save. Any adult in the family can manage the settings for all the children in the family, but children can only see (and not set) their own settings. Parents if you update your child's settings, they will need to log out
#159 [01:05] <xola> and log in for them to take effect.
#160 [01:06] <xola> https://account.xbox.com/en-US/Settings
#161 [01:06] <ConfusedDad> xola okay, I'll try clicking his image.
#162 [01:08] <ConfusedDad> xola each time I try to change his settings, I get this message which says 'if you have an Xbox 360 and an Xbox One console, use these steps...' -- of course, I don't have either one and there are no alternative instructions for other system or ways of accessing it.
#163 [01:08] <ConfusedDad> http://support.xbox.com/en-US/xbox-one/security/error-child-trying-to-access-settings
#164 [01:08] <mattym> m8, You can keep changin your name, you will get the same answer each time. You will need to contact mojang support, if you dont have the correct info, find it. Otherwise they cannot help you.
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#166 [01:09] <mattym> destiny, You can keep changin your name, you will get the same answer each time. You will need to contact mojang support, if you dont have the correct info, find it. Otherwise they cannot help you.
#167 [01:09] * LuffyKing [LuffyKing@notlogged] has joined #minecrafthelp
#168 [01:09] <xola> I logged in under parental account and I can change kids account settings
#169 [01:10] * iamabeast [iamabeast@notlogged] has quit. (Ping timeout: 195 seconds)
#170 [01:10] <xola> on the link I gave
#171 [01:10] <ConfusedDad> 'xola I'm there. Lemme see...
#172 [01:11] * m8 [m8@notlogged] has quit. (Ping timeout: 195 seconds)
#173 [01:11] <ConfusedDad> My picture is the only one showing.
#174 [01:12] <ConfusedDad> I clicked "Microsoft Family" and he is there.
#175 [01:12] * destiny [destiny@notlogged] has quit. (Ping timeout: 195 seconds)
#176 [01:12] <ConfusedDad> It shows him under "Your Family" > Children.
#177 [01:13] <ConfusedDad> Ive been on this page before. I don't see any settings pertinent to my challenge.
#178 [01:13] <xola> I have them under privacy
#179 [01:13] <xola> Privacy & online safety
#180 [01:14] <ConfusedDad> I do see my Pending Request to be a Friend on this page: https://account.xbox.com/en-US/Friends?xr=socialtwistnav
#181 [01:14] <xola> on your page there is an option to set apps and games
#182 [01:14] <xola> Apps, games & media
#183 [01:15] <xola> I don't know why they're not on xbox.com instead of just microsoft.com though
#184 [01:15] <xola> what about https://account.xbox.com/Settings/ContentAccess
#185 [01:16] <xola> sounds like your account wasn't created the same way. I see a ton of options to block here https://account.xbox.com/Settings
#186 [01:17] <ConfusedDad> I see options to edit MY settings. I'm trying to change HIS settings.
#187 [01:17] <xola> friends don't grant you control over their privacy, if they are being blocked
#188 [01:17] <xola> right, it sounds like you didn't create them under your account
#189 [01:18] <ConfusedDad> I'm in APPS, GAMES, MEDIA now.
#190 [01:18] <ConfusedDad> for his profile.
#191 [01:18] <xola> yeah, that's under microsoft.com and you can block inappropriate apps and games there
#192 [01:18] * LuffyKing [LuffyKing@notlogged] has quit. (Quit: Web client closed)
#193 [01:19] <ConfusedDad> I'll log into his account and see if I can accept the Friend request.
#194 [01:19] <xola> social doesn't grant you permission
#195 [01:20] * leRetex [leRetex@notlogged] has quit. (Ping timeout: 195 seconds)
#196 [01:20] <xola> I never did that. I block anything social
#197 [01:20] * Izak [Izak@notlogged] has joined #minecrafthelp
#198 [01:20] <ConfusedDad> Oddly, his gamertag does not show in my account.xbox.com/Settings.
#199 [01:20] <ConfusedDad> "the gamerpics below show the people in your Xobx family" but he does not show.
#200 [01:21] <ConfusedDad> He does appear in my MSft family.
#201 [01:21] <Izak> My Minecraft world is saved on my ps4 but when I go on to Minecraft my world isn't there
#202 [01:21] <ConfusedDad> which is a link in the left-hand navigation links on that same page.
#203 [01:21] <xola> microsoft will have to give you the runaround about getting them under your account.
#204 [01:21] <ConfusedDad> Are there spearate families?
#205 [01:22] <ConfusedDad> ... for Msft and Xbox?
#206 [01:22] <xola> it looks like microsoft handles the accounts. but xbox was where the game options are more specific
#207 [01:23] <mattym> ConfusedDad, Either contact Xbox support see if its even possible to do that way, or if they will do it for you. Or just make him another account via your xbox live account
#208 [01:23] <xola> I see what you linked http://support.xbox.com/en-US/xbox-one/security/error-child-trying-to-access-settings
#209 [01:23] <ConfusedDad> Yeah, that might be the only way.
#210 [01:24] <ConfusedDad> I had a Msft account and then he created an account starting from Minecraft. So, maybe we're in different families.
#211 [01:25] <mattym> ConfusedDad, If you didnt create the Xbox Live account through yours, then his probably isnt linked to it.
#212 [01:25] <ConfusedDad> It's starting to look that way.
#213 [01:26] * yeana [yeana@notlogged] has joined #minecrafthelp
#214 [01:26] <yeana> cant connect to servers
#215 [01:26] <mattym> yeana, What happens when you try?
#216 [01:27] <ConfusedDad> And now, the Chat session with xbox support begins...
#217 [01:27] <ConfusedDad> 4 minutes and counting down...
#218 [01:28] <yeana> java.net.connectionexception: connection imes out not further imformation
#219 [01:28] <ConfusedDad> How thoughtful: they provide a window for watching Xbox videos while I wait.
#220 [01:28] <yeana> information*
#221 [01:28] <mattym> yeana, Is that happening on just one server or any you try?
#222 [01:28] <yeana> every server i try
#223 [01:28] <yeana> i could only get onto 1
#224 [01:29] <yeana> cosmicpvp
#225 [01:29] <mattym> yeana, Can you try connecting to this test server: mctest.ae97.net
#226 [01:29] <xola> ConfusedDad, hope you picked actual microsoft employee and not a volunteer since you have to actually get account changes
#227 [01:29] <yeana> ill try now
#228 [01:29] <ConfusedDad> xola Let's hope!
#229 [01:30] <ConfusedDad> Let's see what Laura D can do for me...
#230 [01:30] <yeana> couldnt connect
#231 [01:30] <yeana> the same error came up
#232 [01:31] <mattym> yeana, Can you go to speedtest.net run the speedtest and get me the results share link
#233 [01:31] <xola> I can't ping mctest.ae97.net either
#234 [01:32] <xola> http://minecraftservers.org/server/74619
#235 [01:33] <xola> test.minecraft.ms works
#236 [01:33] <ConfusedDad> Laura D claims she is going to get me un-confused.
#237 [01:33] <ConfusedDad> And, she's going to "listen and take action right away with my concern." At least we know this -- she ain't my ex wife.
#238 [01:34] <yeana> 10ms 29.56Mbps(download) 1.55Mbps(upload)
#239 [01:34] <mattym> yeana, Have you tried restarting your modem/router
#240 [01:34] <xola> heres some servers http://minecraft-mp.com/server-ping/dallas/
#241 [01:34] * player_ [player_@notlogged] has joined #minecrafthelp
#242 [01:35] <mattym> yeana, That error uysually means you are not making a strong enough connection to the server
#243 [01:36] <ConfusedDad> Her responses are getting slower as I add details. She might be ConfusedLauraD now :-)
#244 [01:36] <ConfusedDad> But! She's hanging in there -- "We can work together to isolate the concern and have the best solution." I'm listening, Laura D!
#245 [01:38] <xola> probably need to escalate the issue
#246 [01:39] <ConfusedDad> I think she might even change my son's ridiculous computer-assigned gamertag, too!
#247 [01:39] * yeana [yeana@notlogged] has quit. (Ping timeout: 195 seconds)
#248 [01:39] <xola> they usually charge you to do that
#249 [01:40] <mattym> they are probably just making a new account
#250 [01:40] <ConfusedDad> Dang, no wonder they paid, what, a billion dollars? for MC.
#251 [01:40] <xola> new account is easy and you're not worried about losing your gamer account and the gamerscore
#252 [01:40] <ConfusedDad> Right.
#253 [01:41] * mohamad [mohamad@notlogged] has joined #minecrafthelp
#254 [01:42] <ConfusedDad> Mojang to Msft: "You're going to pay us HOW MUCH for Minecraft?"
#255 [01:42] * mohamad [mohamad@notlogged] has quit. (Client Quit)
#256 [01:42] <ConfusedDad> Msft > Mojang: "one billion dollars."
#257 [01:42] <xola> for someone who has a gamer score of many thousands and friends linked.
#258 [01:42] * bamajoe411 [bamajoe411@notlogged] has quit. (Read error: Connection reset by peer)
#259 [01:42] <ConfusedDad> MJ to MS: WTF? What do you know that we don't?
#260 [01:43] * bamajoe411 [bamajoe411@notlogged] has joined #minecrafthelp
#261 [01:43] <xola> microtransactions
#262 [01:43] <ConfusedDad> MS > MJ: That you're doing it all wrong. Don't charge the folks for the game -- charge them to change their settings!
#263 [01:43] <xola> the cost of the dlc exceeds the cost of the game
#264 [01:44] <xola> they got to license it off to nintendo and sony and probably telltale
#265 [01:44] <ConfusedDad> MJ > MS: You mean, like charging parents $0.50 to confirm that they are over 18 years old?
#266 [01:44] <ConfusedDad> MS > MJ: Yes, exactly. You got it, Torch!
#267 [01:44] <xola> digital sales is like printing your own money
#268 [01:45] <ConfusedDad> MJ > MS: And, charge to change their name?
#269 [01:45] <xola> you know that's not related to MJ
#270 [01:45] <xola> gamertag policy was around long before they bought MC
#271 [01:45] <ConfusedDad> MS > MJ: Yes! You're just about ready to join our marketing team? Hey, do you have degree finance that you didn't tell us about? HA HA HA HA
#272 [01:46] <xola> and the parental charge
#273 [01:46] <ConfusedDad> No, I did not know all that. Sorry Msft, you have my apologies :-)
#274 [01:47] <mattym> The charge is to offset the fact that for them to use a credit card to check your an adult costs money
#275 [01:47] <ConfusedDad> Makes sense, when you put it that way :-)
#276 [01:48] <xola> doesn't make sense when you put it any way. you shouldn't need to verify it on each child profile
#277 [01:48] <mattym> Its the law
#278 [01:48] <ConfusedDad> It would be smart of them to actually state that when they ask for the permission to charge.
#279 [01:48] <ConfusedDad> Laura D is "checking with the team."
#280 [01:49] <xola> the law should force the fee on M$
#281 [01:49] <mattym> Not really
#282 [01:49] <ConfusedDad> Well, it's standard capitalism to pass costs on to the customer.
#283 [01:50] <mattym> Its not something required, its something you choose to do, if it costs someone money to process that, they arent gonna eat that cost
#284 [01:50] <xola> it is required
#285 [01:50] <ConfusedDad> Laura D is "checking other support options that can properly assist us with the issue." I hear "$$$" down the line. At least she considers it as "us" still.
#286 [01:51] <ConfusedDad> I'll bet when the fee is announced, it won't be "us" anymore :-)
#287 [01:51] <mattym> No whats required is they treat accounts of underage people a certain way, if you as a parent want to change that, is a choice, no one is forcing them to do so
#288 [01:52] <xola> nintendo doesn't pull that shit, nor does sony
#289 [01:52] <Absol> xola: Please keep it civil
#290 [01:52] <mattym> And there are ways to void the cost, it just will take days instead of the seconds it takes to do the credit card confirmation
#291 [01:52] <mattym> xola, Microsoft is also US based and has to confrom to US laws, Sony and Nintendo are not and can work around it
#292 [01:52] <xola> there was never any alternative options availab
#293 [01:52] <xola> le
#294 [01:53] <mattym> xola, You can do it through account support, it just takes a few days for them to get to those
#295 [01:54] * liana [liana@notlogged] has joined #minecrafthelp
#296 [01:54] <ConfusedDad> Laura D has a son, too.
#297 [01:55] * m [m@notlogged] has joined #minecrafthelp
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#302 [01:56] <KrazySpike> Hi. I have an old minecraft account, no email or anything. How do I link this to a minecraft account and/or a mojang account?
#303 [01:56] <Fenn_> I can't find an egg for a zombie horse or a husk/stray
#304 [01:57] <mattym> KrazySpike, Create a mojang account, and when you log into it you should have the option to import your account
#305 [01:57] <mattym> Fenn_, There arent any for those
#306 [01:57] <KrazySpike> Not quite, the import function is there, but you can't submit without an email address
#307 [01:57] <mattym> Fenn_, You would probably need to use a command to make one
#308 [01:57] <mattym> KrazySpike, Yeah, that would be the email you used when you created the Minecraft account
#309 [01:59] <KrazySpike> I see, I hadn't used that one in forever I forgot I even registered with an email address. For years I had been just logging in with the username. Alright. So, is there any point to having a minecraft.net account? Seems like there is no import function there
#310 [01:59] <mattym> KrazySpike, Once you migrate it, they become the same account
#311 [02:00] <mattym> KrazySpike, You need to figure out what email you used when you purchased it, that should be the email you need to use for the import
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#313 [02:00] <xola> ??> KrazySpike account/forgot-email
#314 [02:00] <Absol> KrazySpike: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#315 [02:01] <KrazySpike> I got it figured out, thanks all
#316 [02:02] <ConfusedDad> A suggestion is coming. Let's see what it is...
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#318 [02:02] <xola> wow, you've been stuck in chat for a long time
#319 [02:03] <ConfusedDad> 30 minutes.
#320 [02:03] * Mrmineee [Mrmineee@notlogged] has joined #minecrafthelp
#321 [02:04] <Mrmineee> I NEED HELP!!!
#322 [02:04] <ConfusedDad> She says to create a new, adult account and then he can accept my invite and join my world.
#323 [02:04] <Mrmineee> SOMEONE HELP PLS
#324 [02:04] <Mrmineee> HELLO??
#325 [02:05] <Mrmineee> Guys please help I'm serious
#326 [02:05] <ConfusedDad> Mrmineee state your problem.
#327 [02:05] <ConfusedDad> don't say "help"
#328 [02:06] <Mrmineee> Okay
#329 [02:06] <Mrmineee> so I went to be games
#330 [02:06] <Mrmineee> EB Games
#331 [02:06] <Mrmineee> And they have $25 minecraft codes
#332 [02:06] * techno156 [techno156@notlogged] has joined #minecrafthelp
#333 [02:09] <ConfusedDad> Mrmineee You have not asked a question.
#334 [02:10] * Mrmineee [Mrmineee@notlogged] has quit. (Ping timeout: 195 seconds)
#335 [02:10] <ConfusedDad> Good -- I didn't think he was going to work out here.
#336 [02:10] <xola> ?? account/payment/scam
#337 [02:10] <Absol> account/payment/scam: If you bought a gift code from anywhere but mojang.com or Amazon, it is quite likely a scam. Mojang does not give out discounts for purchasing gift codes so there is absolutely no profit to be made. Additionally, it is against the Minecraft EULA for accounts to be resold; buying accounts online means that you risk your account being terminated.
#338 [02:10] <Absol> account/payment/scam: DO NOT purchase Minecraft from any sites other than minecraft.net, mojang.com or Amazon. Mojang is NOT responsible for payments not made directly to Mojang. See http://is.gd/Xxfrwj for more information.
#339 [02:10] * leRetex [leRetex@notlogged] has joined #minecrafthelp
#340 [02:11] <leRetex> hi guys, I have a problem with minecraft: I wanted to download minecraft and then There was a window: unable to start the minecraft Environment. This is the most likely caused by a corruption. Please try to reinstall minecraft. But I reinstalled minecraft the 8th time. Can you help me? :(
#341 [02:11] <mattym> leRetex, Did you try the settings in Avira?
#342 [02:11] <xola> antivirus?
#343 [02:11] <leRetex> yes
#344 [02:12] <mattym> leRetex, IF that didnt change anything, uninstall Avira, restart the computer and try again, if it works, try using a different antivirus program
#345 [02:12] <mattym> ??> leRetex av/avast
#346 [02:12] <Absol> leRetex: Avast! Anti-virus: http://www.avast.com/free-antivirus-download
#347 [02:12] <xola> http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/2348169-unable-to-start-the-minecraft-runtime-environment
#348 [02:12] <xola> there's an alternate launcher too
#349 [02:13] <leRetex> thank you
#350 [02:13] <mattym> yeah but theyn your gonna have to worry about it whenever there is an update
#351 [02:13] <xola> run as admin possibly too
#352 [02:13] <xola> live for today, the future is not written
#353 [02:16] <ConfusedDad> xola Unless you make predictions for a living.
#354 [02:17] <xola> get out your pen and paper, and light a campfire
#355 [02:17] <ConfusedDad> Dang, sounds like you're getting all romantic.
#356 [02:17] <ConfusedDad> ha ha ha
#357 [02:18] <xola> you write down your predictions. and that's where you put your scribblings
#358 [02:18] <xola> into the fire
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#368 [03:07] * A_D is now known as A_D|AFK
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#371 [03:12] <TechD123> Every time I want to join on a Server, the game shows a few frames, I can walk a bit and then it crashes. On Singleplayer, it crashes too because it "Can`t keep up." HELP!
#372 [03:19] <TechD123> Nobody there?
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#378 [03:44] <Czerviczek> http://paste.ubuntu.com/18612965/
#379 [03:45] <Czerviczek> I have a problem "fix the problem"
#380 [03:45] * toprakgamer [toprakgamer@notlogged] has quit. (Client Quit)
#381 [03:46] * Czerviczek [Czerviczek@notlogged] has quit. (Client Quit)
#382 [03:46] <Anna> sigh
#383 [03:53] * magnus31 [magnus31@notlogged] has joined #minecrafthelp
#384 [03:53] <magnus31> Problem with lacking!
#385 [03:58] <magnus31> The game lacking a lot, and already he has lost interest in the game. What can be done so that the game can be played? I have been looking on the internet how to solve this, and I have updated my drivers, Java is updated. I know that the PC has the "power" to play the game.
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#388 [04:01] <swoosh> hi. im new to this chat but i need help
#389 [04:01] <swoosh> the exterior host cannot connect me. i cant play multi player.
#390 [04:01] <swoosh> does anyone know what this means and how can i fix it?
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#399 [04:11] * MarioGamerHS [MarioGamerHS@notlogged] has joined #minecrafthelp
#400 [04:11] <MarioGamerHS> hola
#401 [04:11] <MarioGamerHS> me pueden ayudar
#402 [04:12] <MarioGamerHS> tengo
#403 [04:12] <MarioGamerHS> el error
#404 [04:12] <MarioGamerHS> platform SE Bynari dejo de funcionar me pueden decirn como arreglar eso
#405 [04:13] * yavuz [yavuz@notlogged] has joined #minecrafthelp
#406 [04:14] <MarioGamerHS> les pregunte a la ayudada de mojang y me mandarn aqui
#407 [04:15] <MarioGamerHS> les pregunte a los de ayuda de minecraft pero medijeron que biniera aqui
#408 [04:17] <MarioGamerHS> hola?
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#411 [04:20] * helpmeplease [helpmeplease@notlogged] has joined #minecrafthelp
#412 [04:20] <helpmeplease> hello
#413 [04:20] <MarioGamerHS> me pueden ayudar
#414 [04:20] <helpmeplease> i have a proble
#415 [04:21] <luka> when i wanna to start game it always crashes please help me
#416 [04:22] <luka> here is my ubuntu crash report link
#417 [04:22] <luka> http://paste.ubuntu.com/18614823/
#418 [04:22] <MarioGamerHS> When I go to Minecraft it gives me the error Platform SE binary I can help
#419 [04:23] <helpmeplease> hello
#420 [04:23] <MarioGamerHS> hello
#421 [04:24] * Cynthia [Cynthia@notlogged] has joined #minecrafthelp
#422 [04:24] <helpmeplease> whrere is the leader?
#423 [04:24] * hebe [hebe@notlogged] has quit. (Ping timeout: 195 seconds)
#424 [04:24] <luka> wait just type your problem and wait for someone to help you
#425 [04:24] <helpmeplease> ok
#426 [04:25] <Cynthia> Hi, i have this problem: Info: It crashes on EVERY Minecraft Version Game output (Server Crash): A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000001b25a9b5, pid=7560, tid=2940 # # JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18) # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.25-b02 mixed mode windows-amd64 compressed oops) # Prob
#427 [04:25] <Cynthia> Can anyone help please?
#428 [04:25] <helpmeplease> cynthhia
#429 [04:25] <Cynthia> yes?
#430 [04:25] * Bugboy1028 [Bugboy1028@notlogged] has joined #minecrafthelp
#431 [04:25] <helpmeplease> in video setings off the VBOs
#432 [04:25] * fred [fred@notlogged] has joined #minecrafthelp
#433 [04:25] <helpmeplease> i had the same problem
#434 [04:26] <luka> go to this link http://paste.ubuntu.com paste your crash report and send final link here when you are done
#435 [04:26] <luka> when i wanna to start game it always crashes please help me
#436 [04:26] <luka> here is my ubuntu crash report link
#437 [04:26] <luka> http://paste.ubuntu.com/18614823/
#438 [04:27] <Cynthia> is just turned off the VBO's?
#439 [04:27] <helpmeplease> and what?
#440 [04:28] <helpmeplease> luka ithink that you have the same problem tha cynthia
#441 [04:28] <helpmeplease> or your minecraft version is not compatible with your windows
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#443 [04:31] * UsagiChan101 [UsagiChan101@notlogged] has joined #minecrafthelp
#444 [04:32] <UsagiChan101> i need help in minecraft
#445 [04:32] <UsagiChan101> #minecrafthelp!
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#451 [04:54] * Didac_BF [Didac_BF@notlogged] has joined #minecrafthelp
#452 [04:54] <Spring_Gurl09> hey, Umm.. i need help with Connecting to Minecraft.net i cant login
#453 [04:54] <Spring_Gurl09> Everytime i login it Says Incorrect username or password
#454 [04:55] <Spring_Gurl09> when its a exisiting minecraft account
#455 [04:55] <Didac_BF> Hi i cant play to minecraft because the game is so laggy...
#456 [04:55] <Spring_Gurl09> ....
#457 [04:55] <Didac_BF> Please
#458 [04:55] <Spring_Gurl09> I cant login into minecraft.net
#459 [04:56] <Spring_Gurl09> And idk how to fix
#460 [04:56] <Spring_Gurl09> i dont know*
#461 [04:56] <Didac_BF> If you help me I will help you
#462 [04:56] <Spring_Gurl09> okay
#463 [04:56] <Spring_Gurl09> Click esc on your keyboard
#464 [04:56] <Spring_Gurl09> Options
#465 [04:56] <Spring_Gurl09> Video Settings
#466 [04:57] <Spring_Gurl09> and the top left cornor setting and the one below click those too
#467 [04:57] <Spring_Gurl09> and the top left cornor setting and the one below click those two*
#468 [04:57] <Didac_BF> Ok thanks
#469 [04:57] <Spring_Gurl09> yw
#470 [04:57] <Spring_Gurl09> okay can u help with my problen?
#471 [04:57] <Spring_Gurl09> problem
#472 [04:57] <Didac_BF> Yes
#473 [04:57] <Spring_Gurl09> okay
#474 [04:57] <Spring_Gurl09> so
#475 [04:58] <Spring_Gurl09> I cant login to minecraft.net
#476 [04:58] <Spring_Gurl09> WHEN i have a account thats exisits
#477 [04:58] <Spring_Gurl09> it says
#478 [04:58] <Spring_Gurl09> "Incorrect username or password"
#479 [04:58] <Didac_BF> Have you put the correctly the name and pasword?
#480 [04:58] * NforNic [NforNic@notlogged] has joined #minecrafthelp
#481 [04:58] <Spring_Gurl09> yup
#482 [04:58] <Spring_Gurl09> did
#483 [04:58] <Spring_Gurl09> i did
#484 [04:59] <Didac_BF> Si click to forgotten pasword and change it
#485 [04:59] <Didac_BF> So*
#486 [04:59] <Spring_Gurl09> i tried
#487 [04:59] <Spring_Gurl09> but
#488 [04:59] <Spring_Gurl09> everytime i click Request password reset
#489 [04:59] <Spring_Gurl09> or something
#490 [05:00] <NforNic> I need to update my graphic drivers
#491 [05:00] <Didac_BF> Ok
#492 [05:00] <Spring_Gurl09> it doesnt do anything
#493 [05:00] <Didac_BF> Try to put the gmail in the username
#494 [05:00] <Spring_Gurl09> I did that also
#495 [05:00] <Spring_Gurl09> still same thing
#496 [05:00] <NforNic> I need to update my graphic drivers
#497 [05:01] <Didac_BF> Help us nfornoc
#498 [05:01] <Spring_Gurl09> NforNic i dont know how to
#499 [05:01] <Spring_Gurl09> Nic
#500 [05:01] <NforNic> what
#501 [05:01] <Spring_Gurl09> canu help with my problem
#502 [05:01] <Spring_Gurl09> ?
#503 [05:01] <Spring_Gurl09> you
#504 [05:01] <Spring_Gurl09> can
#505 [05:01] <Spring_Gurl09> ?
#506 [05:01] <NforNic> what is it
#507 [05:01] <Didac_BF> He cant log in to minecraft.net
#508 [05:02] <Spring_Gurl09> Everytime i want to change my skin and i click upload it directs me to minecraft.net
#509 [05:02] <Spring_Gurl09> right>
#510 [05:02] <Spring_Gurl09> ?
#511 [05:02] <Spring_Gurl09> well
#512 [05:02] <Spring_Gurl09> everytime i try to login
#513 [05:02] <Spring_Gurl09> it Says "Incorrect Username and password"
#514 [05:02] <Spring_Gurl09> when i put it in right
#515 [05:02] <Spring_Gurl09> and when i click the login button
#516 [05:02] <Spring_Gurl09> It doesnt do anything
#517 [05:03] <Didac_BF> And he has tryed all I say him...
#518 [05:03] * Rihanna_w_55 [Rihanna_w_55@notlogged] has joined #minecrafthelp
#519 [05:03] <Spring_Gurl09> didac
#520 [05:03] <Spring_Gurl09> im a girl
#521 [05:03] <Spring_Gurl09> ....
#522 [05:03] <Didac_BF> Ok
#523 [05:03] <Didac_BF> Sorry
#524 [05:03] <Spring_Gurl09> it ok
#525 [05:03] <Spring_Gurl09> lel
#526 [05:03] <Spring_Gurl09> lol
#527 [05:03] <Spring_Gurl09> lel
#528 [05:03] <Didac_BF> XD
#529 [05:03] <Spring_Gurl09> PATTERNS
#530 [05:04] * Rihanna_w_55 [Rihanna_w_55@notlogged] has quit. (Client Quit)
#531 [05:04] <Didac_BF> Im sorry i dont know what can you do...
#532 [05:04] <Spring_Gurl09> i donno either
#533 [05:05] <Didac_BF> What?
#534 [05:05] * NforNic [NforNic@notlogged] has quit. (Ping timeout: 195 seconds)
#535 [05:05] <Spring_Gurl09> dont know
#536 [05:05] <Spring_Gurl09> lol
#537 [05:05] <Didac_BF> XD
#538 [05:05] * misterlol [misterlol@notlogged] has joined #minecrafthelp
#539 [05:05] <Spring_Gurl09> misterlol
#540 [05:05] <misterlol> lol
#541 [05:05] <Didac_BF> Can you help us misterlol
#542 [05:06] <Didac_BF> ?
#543 [05:06] * misterlol [misterlol@notlogged] has quit. (Client Quit)
#544 [05:06] <Spring_Gurl09> I cant login to minecraft.net
#545 [05:06] <Spring_Gurl09> ..............
#546 [05:06] <Didac_BF> XD
#547 [05:06] <Spring_Gurl09> wooooooooowwww
#548 [05:06] <Spring_Gurl09> he left
#549 [05:06] * misterlol [misterlol@notlogged] has joined #minecrafthelp
#550 [05:06] <Didac_BF> He joineeeed
#551 [05:06] <Spring_Gurl09> I cant login to minecraft.net
#552 [05:07] * __KOKOSZEK__ [__KOKOSZEK__@notlogged] has joined #minecrafthelp
#553 [05:07] <Spring_Gurl09> I cant login to minecraft.net
#554 [05:07] <__KOKOSZEK__> I NEED HELP
#555 [05:07] <Spring_Gurl09> huh?
#556 [05:07] <Spring_Gurl09> problem?
#557 [05:08] <Didac_BF> Niiiiic
#558 [05:08] <Didac_BF> Kokoooooooooo
#559 [05:08] <Spring_Gurl09> nfornic left
#560 [05:08] <Didac_BF> ...
#561 [05:08] <Spring_Gurl09> lel
#562 [05:08] <Didac_BF> Mr. Looooool
#563 [05:08] <Spring_Gurl09> left
#564 [05:09] <Didac_BF> No
#565 [05:09] <__KOKOSZEK__> you must help me i want fix my laucher
#566 [05:09] <Spring_Gurl09> yus
#567 [05:09] <Didac_BF> He joined again
#568 [05:09] <__KOKOSZEK__> ok thanks
#569 [05:09] * misterlol [misterlol@notlogged] has quit. (Client Quit)
#570 [05:09] <Spring_Gurl09> ohhhhh
#571 [05:09] <Spring_Gurl09> ohhhhh
#572 [05:09] * __KOKOSZEK__ [__KOKOSZEK__@notlogged] has left #minecrafthelp
#573 [05:09] <Spring_Gurl09> koko just left sayinng ok thanks...
#574 [05:09] <Didac_BF> Bye
#575 [05:10] <Spring_Gurl09> byeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
#576 [05:10] <Didac_BF> Lol
#577 [05:10] <Spring_Gurl09> hehe
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#579 [05:10] <Spring_Gurl09> lollllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll
#580 [05:11] <Spring_Gurl09> mr lol/
#581 [05:11] <Spring_Gurl09> can u help meh?
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#583 [05:11] <lazex> elo
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#585 [05:11] <Spring_Gurl09> can u help meh?
#586 [05:11] <lazex> my minecraft crashes
#587 [05:11] <lazex> Spring_Gurl09:
#588 [05:11] <Spring_Gurl09> ?
#589 [05:11] <lazex> whats tha problem)?
#590 [05:12] <Spring_Gurl09> I cant login to minecraft.net
#591 [05:13] <lazex> have you frequently logged you?
#592 [05:13] <Spring_Gurl09> you?
#593 [05:13] <Spring_Gurl09> wat
#594 [05:13] <Spring_Gurl09> you
#595 [05:13] <Spring_Gurl09> mean/
#596 [05:13] <Spring_Gurl09> ?
#597 [05:13] <lazex> that you often logged up again?
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#599 [05:16] <Spring_Gurl09> no
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#603 [05:16] <Spring_Gurl09> i was afk
#604 [05:17] <Spring_Gurl09> fora sec
#605 [05:17] <Spring_Gurl09> for a sec
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#608 [05:19] <ForVegeta> I need to launch my minecraft but he does not want to start I vien to install windows October 32 bit this is because of her ?
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#630 [06:24] <BlackSlime007> skin
#631 [06:24] <BlackSlime007> download mi skin
#632 [06:24] <BlackSlime007> ?
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#634 [06:25] <BlackSlime007> okey
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#642 [06:41] <leRetex> Hi guys, I have a problem with minecraft: I wanted to download minecraft and then There was a window: unable to start the minecraft Environment. This is the most likely caused by a corruption. Please try to reinstall minecraft. But I reinstalled minecraft the 8th time. Can you help me? :(
#643 [06:43] <leRetex> ? ^^
#644 [06:43] <leRetex> hello! please help Meeee
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#651 [06:51] <NatsyyyLeeLee> hi
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#653 [06:52] <NatsyyyLeeLee> oh gtg bye
#654 [06:52] <NatsyyyLeeLee> oh gtg bye
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#668 [07:11] <nindran> hi can someone help i have the ssl peer shut down incorrectly i not sure how to solve it
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#672 [07:17] <nindran> it eofexception ssl peer shut down incorrectly
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#683 [07:35] <Gejmruvsluha> Hi people. Recently I wanted to play with my friends and they will connect to the server. So I clicked on the multiplayer and showed me that the servers are looking for. After 1 hour waiting nothing.
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#687 [07:42] <Matt__> Well My Minecraft PC editon crashes when it usually did not.
#688 [07:43] <Matt__> I went on a older version of the game then went back on to 1.10 and it crashed so I knew how to fix it but when I went onto the options they were changed!
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#694 [07:48] <Matt__> Hello I go on an old Minecraft Version and I go back to 1.10.2 and It crashes I go to the settings becuase I knew whats wrong and all of the settings were changed.
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#696 [07:48] <Matt__> Hello I go on an old Minecraft Version and I go back to 1.10.2 and It crashes I go to the settings becuase I knew whats wrong and all of the settings were changed.
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#702 [07:58] <Bluk_XD> I need help with updated graphics drivers. I have updated Java.
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#715 [08:35] <zGonPvP> ola?
#716 [08:36] <zGonPvP> gostaria de um suporte bRASILEIRO
#717 [08:36] <zGonPvP> ?
#718 [08:37] <zGonPvP> tem alguem ai?
#719 [08:37] <GreyVulpine> Sorry, we only speak English here
#720 [08:40] <Ivy0419> I translates to "Is anyone here" in porteguese
#721 [08:41] <Ivy0419> I searched it up
#722 [08:41] <Ivy0419> :P
#723 [08:42] <Ivy0419> zGonPvP says that he can support brazilian
#724 [08:42] <Ivy0419> zGonPvP says that he can support brazilian
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#727 [08:43] <Ivy0419> ola
#728 [08:43] <zGonPvP> oi
#729 [08:43] <zGonPvP> vc é do suporte?
#730 [08:44] <Ivy0419> I don't know Brazilian but I am translating it on Bing Translate.
#731 [08:44] <zGonPvP> presiso de ajuda
#732 [08:44] <Ivy0419> Não conheço brasileiro... mas vou traduzi-lo em Bing traduzir.
#733 [08:44] <zGonPvP> ok
#734 [08:44] <zGonPvP> vc eh do suporte?
#735 [08:45] <zGonPvP> é por que meu minecraft original foi roubado e quero recuperar
#736 [08:46] <Ivy0419> I would try to help by translating on the internet so that I have a better understanding of what a person wants to ask
#737 [08:46] <Ivy0419> I would try to help by translating on the internet so that I have a better understanding of what a person wants to ask
#738 [08:46] <Ivy0419> Eu ia tentar ajudar, traduzindo-se na internet para que eu tenha uma melhor compreensão do que uma pessoa quer perguntar
#739 [08:46] <zGonPvP> ok
#740 [08:47] <Ivy0419> Eu sinto muito sobre sua conta
#741 [08:47] <zGonPvP> + you help?
#742 [08:47] <zGonPvP> kkk tentei falar ingles
#743 [08:47] <zGonPvP> tem alguma forma deu recuperar ela?
#744 [08:48] <Ivy0419> Na verdade o seu inglês era muito bom
#745 [08:48] <zGonPvP> nei tanto mais tem alguma forma de min recuperar
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#747 [08:48] <zGonPvP> you help my minecraft ?
#748 [08:49] * fredd4 [fredd4@notlogged] has joined #minecrafthelp
#749 [08:49] <zGonPvP> pode me ajudar?
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#751 [08:49] <zGonPvP> ?
#752 [08:50] <Ivy0419> https://help.mojang.com/customer/en/portal/articles/361483-my-account-was-stolen?b_id=5408
#753 [08:50] <zGonPvP> pode me ajudar
#754 [08:50] <Strafe> Strafe Hi, for some reason when I'm trying to start my Minecraft it works properly, but after I've been playing for 1-2 minutes, it crashes.The message I'm getting is ""Java has stopped working" after that : "A problem caused the program to work correctly. Windows will close the program down and notify you if a solution is avalible" I thought the issue would be solved if I'm just restarting my computer. Well, that didn't work. Here
#755 [08:50] <zGonPvP> nao entendo muito ingles
#756 [08:50] <zGonPvP> eu fui roubado
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#758 [08:51] <Ivy0419> Traduzir este artigo para Português e pode ajudá-lo com a sua situação
#759 [08:51] <Ivy0419> Traduzir este artigo para Português e pode ajudá-lo com a sua situação
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#761 [08:51] <Strafe> Hi, for some reason when I'm trying to start my Minecraft it works properly, but after I've been playing for 1-2 minutes, it crashes.The message I'm getting is ""Java has stopped working" after that : "A problem caused the program to work correctly. Windows will close the program down and notify you if a solution is avalible" I thought the issue would be solved if I'm just restarting my computer. Well, that didn't work. Here is the
#762 [08:51] <Strafe> Anyone knows why?
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#765 [08:53] <Ivy0419> Even though I'm not a senior helper, it might be your java might be outdated
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#772 [08:55] <Deamion> Ich brauche hilfe
#773 [08:55] <Deamion> ist wer da ?
#774 [08:55] <zGonPvP> help
#775 [08:55] <zGonPvP> help
#776 [08:56] <zGonPvP> fui roubado
#777 [08:56] <Deamion> can you speak german ?
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#789 [09:05] <PSV_1913> I want to update minecraft if you have windows 10
#790 [09:06] <Kyasaurus> I am On a windows 10 64 bit laptop and my minecraft that i have been playing for 1 year now has been very laggy. The odd thing is is that the homescreen and all the buttons and very slow too. For example If I hover my mouse about the button that says "Multiplayer" it take about 5 seconds to actually highlight blue. Then the background for the homescreen is 1 fps the WHOLE time. this goes for in servers too. Please help i
#791 [09:06] <Helpmepls> My multiplayer dont work ;-;
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#794 [09:07] <Kyasaurus> Guys?
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#797 [09:09] <HelpMePlease> I am On a windows 10 64 bit laptop and my minecraft that i have been playing for 1 year now has been very laggy. The odd thing is is that the homescreen and all the buttons and very slow too. For example If I hover my mouse about the button that says "Multiplayer" it take about 5 seconds to actually highlight blue. Then the background for the homescreen is 1 fps the WHOLE time. this goes for in servers too. Please hel
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#800 [09:10] <HelpMePlease> People plz do you jobs
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#802 [09:11] <HelpMePlease> I am On a windows 10 64 bit laptop and my minecraft that i have been playing for 1 year now has been very laggy. The odd thing is is that the homescreen and all the buttons and very slow too. For example If I hover my mouse about the button that says "Multiplayer" it take about 5 seconds to actually highlight blue. Then the background for the homescreen is 1 fps the WHOLE time. this goes for in servers too. Please hel
#803 [09:11] <HelpMePlease> I am On a windows 10 64 bit laptop and my minecraft that i have been playing for 1 year now has been very laggy. The odd thing is is that the homescreen and all the buttons and very slow too. For example If I hover my mouse about the button that says "Multiplayer" it take about 5 seconds to actually highlight blue. Then the background for the homescreen is 1 fps the WHOLE time. this goes for in servers too. Please hel
#804 [09:11] <HelpMePlease> I am On a windows 10 64 bit laptop and my minecraft that i have been playing for 1 year now has been very laggy. The odd thing is is that the homescreen and all the buttons and very slow too. For example If I hover my mouse about the button that says "Multiplayer" it take about 5 seconds to actually highlight blue. Then the background for the homescreen is 1 fps the WHOLE time. this goes for in servers too. Please hel
#805 [09:11] <HelpMePlease> I am On a windows 10 64 bit laptop and my minecraft that i have been playing for 1 year now has been very laggy. The odd thing is is that the homescreen and all the buttons and very slow too. For example If I hover my mouse about the button that says "Multiplayer" it take about 5 seconds to actually highlight blue. Then the background for the homescreen is 1 fps the WHOLE time. this goes for in servers too. Please hel
#806 [09:11] * Absol kicked HelpMePlease from #minecrafthelp (Reason: elpMePlease :Stop spamming)
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#815 [09:16] <_Airmax_> My minecraft dont open , anybody help me
#816 [09:17] <_Airmax_> He crash
#817 [09:18] <_Airmax_> @Absol you can help me? my minecraft dont open he crash
#818 [09:19] <Galaxy_2Alex> ??> _Airmax_ launcher/game-output
#819 [09:19] <Absol> _Airmax_: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#820 [09:19] <Absol> _Airmax_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#821 [09:19] <mahgo20> hello
#822 [09:19] <mahgo20> hello my, account has been hacked. have it but again. my name but was changed. and I have now 3 weeks to wait until I him can change again. you can not do something?
#823 [09:19] <Galaxy_2Alex> mahgo20, No, the time cannot be circumvented, sorry.
#824 [09:19] <_Airmax_> @absol this ? http://paste.ubuntu.com/18636177/
#825 [09:20] <Galaxy_2Alex> _Airmax_, One moment.
#826 [09:20] <_Airmax_> ok
#827 [09:20] <Galaxy_2Alex> _Airmax_, Download and Install this driver: http://www.nvidia.com/download/driverResults.aspx/82758/en-us
#828 [09:20] <_Airmax_> ok thank you
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#844 [09:41] <Callen> I have recently had an incredibly low framerate over the past few days, where usually I could get 200-1000, I get 4-5. I've checked drivers, I've tried reinstalling Minecraft, I've checked that it's not using inbuilt graphics, I've checked it's still using the correct amount of RAM, but nothing is working. I am using OptiFine, and I've tried on the vanilal 1.10 client too.
#845 [09:42] <Galaxy_2Alex> Callen, Can you please provide a screenshot of your F3 screen in-game while this problem is occuring? You can upload the image to this page, after you did that, please give us the link to it:
#846 [09:42] <Galaxy_2Alex> ??> Callen imgur
#847 [09:42] <Absol> Callen: Imgur is an image hosting website at http://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#848 [09:42] <Callen> Alright
#849 [09:45] <Callen> http://imgur.com/RHFVleP
#850 [09:45] <Galaxy_2Alex> Callen, Do the performance issues only occur in Minecraft or in other games as well?
#851 [09:45] <Callen> Only in Minecraft.
#852 [09:46] <Callen> Also, while on this window, I can see that minecraft is reaching 300fps. Only when I try to play it does it spike down.
#853 [09:46] <Galaxy_2Alex> Callen, Okay, please reinstall your Java, then use the alternative launcher I'll give you after Absol gave you the Java instructions.
#854 [09:46] <Galaxy_2Alex> ??> Callen win/java/reinst
#855 [09:46] <Absol> Callen: You need to reinstall Java.
#856 [09:46] <Absol> Callen: First, go to Programs and Features in Control Panel (Add and Remove Programs on XP). Uninstall everything that says Java in the name. Then, go to http://java.com/en/download/manual.jsp to re-install Java.
#857 [09:46] <Galaxy_2Alex> Callen, https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.exe
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#859 [09:49] <Infinity666> Hello i have some problems
#860 [09:49] <Callen> Be more specific
#861 [09:49] <Galaxy_2Alex> Infinity666, What are your problems?
#862 [09:49] <Infinity666> every time i start minecraft thsi happens
#863 [09:49] <Infinity666> if i load a world it crash
#864 [09:50] <Galaxy_2Alex> ??> Infinity666 launcher/game-output
#865 [09:50] <Infinity666> this is what i see
#866 [09:50] <Absol> Infinity666: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#867 [09:50] <Absol> Infinity666: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#868 [09:50] <Infinity666> Completely ignored arguments: [--nativeLauncherVersion, 307] [16:43:01] [Client thread/INFO]: Setting user: Infinity666 [16:43:04] [Client thread/INFO]: LWJGL Version: 2.9.4 [16:43:06] [Client thread/INFO]: Reloading ResourceManager: Default [16:43:09] [Sound Library Loader/INFO]: Starting up SoundSystem... [16:43:09] [Thread-5/INFO]: Initializing LWJGL OpenAL [16:43:09] [Thread-5/INFO]: (The LWJGL binding of OpenAL. For more information, see htt
#869 [09:50] <Galaxy_2Alex> ??> Infinity666 paste
#870 [09:50] <Absol> Infinity666: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#872 [09:51] <Infinity666> 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 Completely ignored arguments: [--nativeLauncherVersion, 307] [16:43:01] [Client thread/INFO]: Setting user: Infinity666 [16:43:04] [Client thread/INFO]: LWJGL Version: 2.9.4 [16:43:06] [Client thread/INFO]: Reloading ResourceManager: Default [16:43:09] [Sound Library Loader/INFO]: Starting up SoundSystem... [16:43:09] [Thre
#873 [09:51] <Galaxy_2Alex> Infinity666, Please give us the link (the URL) to the paste.
#874 [09:51] <Infinity666> i did
#875 [09:51] <Galaxy_2Alex> Infinity666, No you didn't.
#876 [09:51] <Galaxy_2Alex> Infinity666, You just pasted a whole wall of text in here.
#877 [09:51] <Infinity666> i go to the url
#878 [09:52] <Galaxy_2Alex> Infinity666, The link should look something like this: http://paste.ubuntu.com/12345678
#879 [09:52] <Infinity666> that i have to insert my texy
#880 [09:52] <Infinity666> ohh the link hold on
#881 [09:52] <Callen> Uninstalling and reinstalling Java, then using the alternate launcher you gave me has not improved the problem.
#882 [09:52] <Infinity666> http://paste.ubuntu.com/18637671/
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#884 [09:52] <Galaxy_2Alex> Infinity666, Is that after the game crashed?
#885 [09:53] * misterlol [misterlol@notlogged] has joined #minecrafthelp
#886 [09:53] <Infinity666> yeah
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#888 [09:53] <Galaxy_2Alex> ??> Infinity666 launcher/lo
#889 [09:53] <Galaxy_2Alex> ??> Infinity666 launcher/log
#890 [09:53] <Absol> Infinity666: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#891 [09:53] <Absol> Infinity666: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#892 [09:53] <Infinity666> if i load the world this happens
#893 [09:53] * joaoalves [joaoalves@notlogged] has joined #minecrafthelp
#894 [09:53] <Infinity666> ok
#895 [09:53] <Callen> galaxy
#896 [09:54] <joaoalves> asd
#897 [09:54] <Galaxy_2Alex> ??> Callen win/dxdiag
#898 [09:54] <Absol> Callen: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#899 [09:54] <Galaxy_2Alex> joaoalves, Hello
#900 [09:54] <Infinity666> here you go
#901 [09:54] <Infinity666> http://paste.ubuntu.com/18637792/
#902 [09:54] <joaoalves> hey
#903 [09:54] <joaoalves> alguem aqui fala portugues
#904 [09:54] <joaoalves> ??
#905 [09:54] <Galaxy_2Alex> ??> joaoalves lang/pt
#906 [09:54] <Absol> joaoalves: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#907 [09:55] <Infinity666> Galaxy_2Alex =http://paste.ubuntu.com/18637792/
#908 [09:55] <joaoalves> estou com problema para iniciar o minecraft
#909 [09:55] <Galaxy_2Alex> ??> Infinity666 scold/repeat
#910 [09:55] <Absol> Infinity666: There is absolutely no need to repeat messages in IRC. We can hear you just fine, and your text does not disappear automagically.
#911 [09:55] <Absol> Infinity666: Failure to follow this rule is very irritating, clouds the chat, and can get you kicked for spamming.
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#915 [09:55] <Galaxy_2Alex> joaoalves, No Portugues.
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#917 [09:55] <joaoalves> quando ele vai iniciar ele para de funcionar o java
#918 [09:55] <Galaxy_2Alex> joaoalves, Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#919 [09:55] <Infinity666> ?
#920 [09:56] <Infinity666> what do you mean with scold/repeat
#921 [09:56] <Galaxy_2Alex> Infinity666, Ignore messages starting with ??>, and follow the instructions from Absol starting with your username.
#922 [09:56] <Galaxy_2Alex> Infinity666, Are you 100% sure that you pasted the full game-output?
#923 [09:56] <Infinity666> if i go to the launcher log i coppied al of it
#924 [09:57] <joaoalves> sim baixei direto do site
#925 [09:57] <Callen> Galaxy_2Alex: http://paste.ubuntu.com/18637936/
#926 [09:57] <Galaxy_2Alex> joaoalves, Nós só falamos inglês aqui
#927 [09:57] <joaoalves> mas quando ele vai carregar o mundo ele trava o java
#928 [09:58] <Galaxy_2Alex> ??> Infinity666 win/reinst
#929 [09:58] <Absol> Infinity666: You may need to reinstall the locally installed files that Minecraft puts into place.
#930 [09:58] <Absol> Infinity666: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#931 [09:58] <joaoalves> but when it will carry the world it crashes java
#932 [09:58] <Galaxy_2Alex> ??> joaoalves launcher/game-output
#933 [09:58] <Absol> joaoalves: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#934 [09:58] <Absol> joaoalves: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#935 [09:58] <Infinity666> ok thanks
#936 [09:59] <Galaxy_2Alex> Callen, Download and Install the "Radeon Software" 16.6.2 Hotfix: http://support.amd.com/en-us/download/desktop?os=Windows+10+-+64
#937 [09:59] <Callen> Okay.
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#940 [10:01] <joaoalves> but if I delete all it will download everything again
#941 [10:01] <Juraj> Hi, I am having problems with Java when I go in Minecraft it says Java(TM) Binary SE stopped working. What shall I do?
#942 [10:01] <Galaxy_2Alex> joaoalves, Only messages starting with your Username (like this: "YourUsername, please follow these instrctions") are for you, please ignore any instructions not directed at you.
#943 [10:02] <Galaxy_2Alex> ??> Juraj launcher/log
#944 [10:02] <Absol> Juraj: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#945 [10:02] <Absol> Juraj: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#946 [10:02] <Juraj> Problem I am on a mobile phone a this moment :)
#947 [10:03] <Galaxy_2Alex> Juraj, You'll need to be on your PC in order for us to be able to help you.
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#949 [10:03] <Juraj> Ok I will go to PC and then I will come back
#950 [10:03] <Infinity666> @Galaxy_Alex2
#951 [10:03] <Infinity666> doesn't work
#952 [10:04] <Galaxy_2Alex> Infinity666, Try the alternative launcher: https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.exe
#953 [10:04] <Infinity666> i deleted everything exept my saves
#954 [10:06] <Infinity666> still doesn't work Galaxy
#955 [10:07] <Galaxy_2Alex> Infinity666, How exactly does it crash, does it give you any kind of error message or window?
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#957 [10:07] <Infinity666> yeah it says
#958 [10:07] <Infinity666> java bionary or something doesn't work
#959 [10:07] <Infinity666> find a alternive
#960 [10:08] <Galaxy_2Alex> ??> Infinity666 tools/hjt
#961 [10:08] <Absol> Infinity666: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#962 [10:08] <Absol> Infinity666: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#963 [10:08] <Infinity666> ok
#964 [10:09] <Callen> I have finished downloading the crimson software
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#966 [10:10] <Juraj> hi
#967 [10:10] <Galaxy_2Alex> Juraj, Hello.
#968 [10:10] <Infinity666> it says i have to run it as admistrator ?
#969 [10:10] <Juraj> I was here couple of minutes ago
#970 [10:10] <Galaxy_2Alex> ??> Juraj launcher/log
#971 [10:11] <Absol> Juraj: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#972 [10:11] * sassefras128 [sassefras128@notlogged] has joined #minecrafthelp
#973 [10:11] <Absol> Juraj: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#974 [10:11] <Juraj> ok
#975 [10:11] <Galaxy_2Alex> Infinity666, Yes.
#976 [10:11] <Infinity666> but i am the administrator
#977 [10:11] <Galaxy_2Alex> Infinity666, You have to confirm it.
#978 [10:11] <Infinity666> ok it is working
#979 [10:11] <Juraj> is it a development console?
#980 [10:11] <Infinity666> ok its done what next
#981 [10:12] <Juraj> is it a development console?
#982 [10:12] <Galaxy_2Alex> Juraj, It's the console for the game, the second tab of the launcher like Absol said..
#983 [10:12] <Galaxy_2Alex> Infinity666, Follow the instructions Absol gave you.
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#986 [10:12] <iiCursed> are there mojang staff??
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#988 [10:12] <Juraj> http://paste.ubuntu.com/18638603/
#989 [10:12] <Juraj> thats the link
#990 [10:13] <Galaxy_2Alex> iiCursed, There are people who can help you, what is your issue?
#991 [10:13] <Galaxy_2Alex> Juraj, ...
#992 [10:13] <Galaxy_2Alex> Juraj, ...
#993 [10:13] * sassefras128 [sassefras128@notlogged] has left #minecrafthelp
#994 [10:13] <Galaxy_2Alex> Juraj, Download the launcher from here: http://minecraft.net/download
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#997 [10:14] <_Sideral_> Hi people , I can open my minecraft 1.10 but when I join in my world 1.10 the game crashes.
#998 [10:14] <Infinity666> i can't find the instructions absol gave me
#999 [10:14] <iiCursed> i changed my name 10days, and i found out there is a little youtuber called Cursed, everyone is so annoying in chat asking me if im a youtuber, also there is a lolitscursed on the server where i play.. much hate i have 19days till name change.. i cant wait
#1000 [10:14] <Galaxy_2Alex> ??> _Sideral_ launcher/game-output
#1001 [10:14] <Absol> _Sideral_: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1002 [10:14] <Absol> _Sideral_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1003 [10:14] <Infinity666> joaalves i have the same problem
#1004 [10:14] <Galaxy_2Alex> Infinity666, Absol will give you the information again.
#1005 [10:14] <Galaxy_2Alex> ??> Infinity666 tools/hjt
#1006 [10:14] <Absol> Infinity666: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1007 [10:14] <Absol> Infinity666: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1008 [10:14] <Infinity666> ok
#1009 [10:14] <_Sideral_> ok absol
#1010 [10:15] <Galaxy_2Alex> iiCursed, You will have to, you can only change your name every 30 days.
#1011 [10:15] <sassefras128> can someone help me? i don't know these things
#1012 [10:15] <iiCursed> cant i appeal for a name change ?
#1013 [10:15] <Galaxy_2Alex> iiCursed, No.
#1014 [10:15] <sassefras128> here is the link. http://paste.ubuntu.com/18638458/
#1015 [10:15] <iiCursed> hmmmm anyways thanks
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#1017 [10:16] * iiCursed [iiCursed@notlogged] has quit. (Client Quit)
#1018 [10:16] <Galaxy_2Alex> sassefras128, One moment
#1019 [10:16] <Infinity666> eh galaxy i have to choose something
#1020 [10:16] <Infinity666> scan of fixid
#1021 [10:16] <Infinity666> i mean fix checked
#1022 [10:16] <Infinity666> or
#1023 [10:16] <Callen_> Galaxy_2Alex: I installed the software, ran it, clicked upgrade, and restarted my PC. I ran Minecraft and it ran smoothly for about 10 seconds before going back down to 5fps
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#1025 [10:16] <Galaxy_2Alex> Infinity666, Scan.
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#1029 [10:17] <_Sideral_> Absol there is http://paste.ubuntu.com/18638787/
#1030 [10:17] <Galaxy_2Alex> Callen_, Hm, one more moment please
#1031 [10:17] <Callen_> Okay.
#1032 [10:17] <Infinity666> ok i got i note do i have to give it to you
#1033 [10:17] <Galaxy_2Alex> sassefras128, Download and Install this driver: http://www.nvidia.com/download/driverResults.aspx/99937/en-us
#1034 [10:17] <Galaxy_2Alex> Infinity666, Absol gave you the instructions you need.
#1035 [10:17] * dancergirl299 [dancergirl299@notlogged] has quit. (Client Quit)
#1036 [10:17] <sassefras128> k thnx:D
#1037 [10:18] <Maunzipu> Hello! I can't log into my minecraft account. Tried to change the password, but didn't even receive the specific email. i'm 100% sure that it is the right email adress
#1038 [10:18] <Galaxy_2Alex> _Sideral_, Does it give you any kind or error message or window?
#1039 [10:18] <Galaxy_2Alex> Maunzipu, Contact Mojang with your transaction ID.
#1040 [10:18] <Galaxy_2Alex> ??> Maunzipu account/trans-id
#1041 [10:18] <Absol> Maunzipu: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1042 [10:18] <Galaxy_2Alex> ??> Maunzipu account/send-email
#1043 [10:18] <Absol> Maunzipu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1044 [10:18] <Absol> Maunzipu: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1045 [10:18] <Infinity666> ok this is the the link: http://paste.ubuntu.com/18638838/
#1046 [10:18] <_Sideral_> Galaxy_2Alex Yes, it says the java se binary stop running
#1047 [10:19] <Galaxy_2Alex> ??> _Sideral_ launcher/log
#1048 [10:19] <Absol> _Sideral_: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1049 [10:19] <Absol> _Sideral_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1050 [10:19] <_Sideral_> what is this?
#1051 [10:19] <Maunzipu> thank you, i'll do that!
#1052 [10:19] * Juraj [Juraj@notlogged] has quit. (Quit: Web client closed)
#1053 [10:19] <Galaxy_2Alex> _Sideral_, What is what?
#1054 [10:19] <LightninRod5> Hi! I need help with finding out how to fix my mincraft. every time I try to play it crashes. I updated my graphics and everything!
#1055 [10:19] <_Sideral_> Ok , I understand
#1056 [10:19] <Galaxy_2Alex> ??> LightninRod5 launcher/game-output
#1057 [10:19] <Absol> LightninRod5: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1058 [10:19] <Absol> LightninRod5: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1059 [10:19] <Galaxy_2Alex> ??> Infinity666 av/adwcleaner
#1060 [10:19] <Absol> Infinity666: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1061 [10:19] <Absol> Infinity666: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1062 [10:20] <LightninRod5> Just the number or everything
#1063 [10:20] <_Sideral_> Absol and Galaxy_2Alex http://paste.ubuntu.com/ <--- here is it
#1064 [10:20] <_Sideral_> the launcher log
#1065 [10:21] <Galaxy_2Alex> _Sideral_, That is the incorrect link.
#1066 [10:21] <_Sideral_> ops
#1067 [10:21] <Galaxy_2Alex> LightninRod5, Scan everything, and remove everything it finds.
#1068 [10:21] <LightninRod5> It took me to this url http://paste.ubuntu.com/18638678/
#1069 [10:21] <_Sideral_> http://paste.ubuntu.com/18638990/
#1070 [10:21] <_Sideral_> this please /\
#1071 [10:21] <Galaxy_2Alex> LightninRod5, Oh sorry.
#1072 [10:22] <Galaxy_2Alex> LightninRod5, Yes, one moment please. Sorry again for the confusion.
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#1074 [10:22] <_Sideral_> Galaxy_2Alex http://paste.ubuntu.com/18638990/
#1075 [10:22] <Galaxy_2Alex> LightninRod5, Remove your current Minecraft Launcher, and use the new installer to install Minecraft: https://launcher.mojang.com/download/MinecraftInstaller.msi
#1076 [10:23] <LightninRod5> ok
#1077 [10:23] <Galaxy_2Alex> _Sideral_, Remove your current Minecraft Launcher, and use the new installer to install Minecraft: https://launcher.mojang.com/download/MinecraftInstaller.msi
#1078 [10:23] <Galaxy_2Alex> _Sideral_, Remove your current Minecraft Launcher, and use the new installer to install Minecraft: https://launcher.mojang.com/download/MinecraftInstaller.msi
#1079 [10:23] * minecolo [minecolo@notlogged] has left #minecrafthelp
#1080 [10:24] <_Sideral_> Ok
#1081 [10:24] <Callen_> ._.
#1082 [10:24] <Galaxy_2Alex> Callen_, Sorry for the waiting time, these issues are hard to track down.
#1083 [10:24] <Callen_> Okay, why does my name now have an underscore after it?
#1084 [10:24] <Galaxy_2Alex> Callen_, Does it also happen in 1.10?
#1085 [10:24] <Callen_> Yes
#1086 [10:25] <Galaxy_2Alex> Callen_, You can change it again by typing "/nick Callen"
#1087 [10:25] * Callen_ is now known as Callen
#1088 [10:25] <Callen> Thanks
#1089 [10:25] * A_D|AFK [A_D|AFK@notlogged] has quit. (Read error: Connection reset by peer)
#1090 [10:26] <Infinity666> adcleaner doesn't do anything
#1091 [10:26] * A_D|AFK [A_D|AFK@notlogged] has joined #minecrafthelp
#1092 [10:26] <Callen> This might also help: When I load the game, the menu isn't laggy at all. But then when I leave a game that has ran at 5fps, the menu is laggy. Like, the buttons turn blue a second after highlighting them.
#1093 [10:26] * NyLovesYou [NyLovesYou@notlogged] has joined #minecrafthelp
#1094 [10:27] <Galaxy_2Alex> Infinity666, After it has done a Scan, use it to remove everything it found.
#1095 [10:27] <_Sideral_> Galaxy2Alex It is "downloading runtime"
#1096 [10:27] <LightninRod5> It still didn't work:(
#1097 [10:27] <Infinity666> how do you mean adcleaner didn't do anything
#1098 [10:27] * DerZockerTV [DerZockerTV@notlogged] has joined #minecrafthelp
#1099 [10:27] <Galaxy_2Alex> LightninRod5, Sorry, but your system does not support Windows 10, you will have to downgrade to what you had before, or upgrade your hardware.
#1100 [10:27] <Galaxy_2Alex> ??> LightninRod5 win/downgrade
#1101 [10:27] <Absol> LightninRod5: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1102 [10:28] <Galaxy_2Alex> Infinity666, Did you start it?
#1103 [10:28] <Infinity666> i download it and nothing happend
#1104 [10:28] <Infinity666> i had to install it on my hard drive acept it
#1105 [10:28] <Galaxy_2Alex> Infinity666, You need to start it as well.
#1106 [10:29] <Infinity666> i can't find the program on my computer
#1107 [10:29] <Infinity666> i did saw it on my hard drive
#1108 [10:29] <Infinity666> but if i click on it
#1109 [10:29] <Infinity666> i see what is inside it
#1110 [10:29] <Galaxy_2Alex> Infinity666, It should be in your downloads folder.
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#1114 [10:30] <Infinity666> than i click i agree and than nothing happens
#1115 [10:30] <Galaxy_2Alex> ??> Infinity666 av/malwarebytes
#1116 [10:31] <Absol> Infinity666: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1117 [10:31] <Absol> Infinity666: Download it here: http://www.malwarebytes.org/
#1118 [10:31] <_Sideral_> Galaxy_2Alex I downloaded the new launcher but it keeps crashing when I join in my world
#1119 [10:31] <Galaxy_2Alex> _Sideral_, Different crash?
#1120 [10:31] * DerZockerTV [DerZockerTV@notlogged] has quit. (Ping timeout: 195 seconds)
#1121 [10:31] <_Sideral_> I guess is the same
#1122 [10:31] <_Sideral_> It just stop running
#1123 [10:31] <Galaxy_2Alex> ??> _Sideral_ tools/hjt
#1124 [10:31] <Absol> _Sideral_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1125 [10:31] <Absol> _Sideral_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1126 [10:32] <Callen> Galaxy_2Alex: I tried deleting every one of the "versions" in .minecraft, and then re-downloaded 1.10.2 I still got the same problem.
#1127 [10:32] * kaue [kaue@notlogged] has joined #minecrafthelp
#1128 [10:32] <_Sideral_> Ok wait a minutte
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#1130 [10:32] <Infinity666> ok absol i download it
#1131 [10:32] <Infinity666> ok absol i download it
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#1133 [10:34] <_Sideral_> Thanks for the support but now I have to go , later I will return
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#1136 [10:35] <Infinity666> absol and galaxy i am sure that i don't have any malware because i have norton and i did a scan yesterday with norton and it did't find anything
#1137 [10:35] * WanFeriX [WanFeriX@notlogged] has quit. (Ping timeout: 195 seconds)
#1138 [10:36] <Galaxy_2Alex> Infinity666, Norton is not an antivirus program
#1139 [10:36] * WolfGirl0419 [WolfGirl0419@notlogged] has joined #minecrafthelp
#1140 [10:37] <Galaxy_2Alex> Infinity666, Remove McAfee from your PC.
#1141 [10:37] <Galaxy_2Alex> Infinity666, Also, "Emotiplus", it is known to cause issues.
#1142 [10:37] * LightninRod5 [LightninRod5@notlogged] has quit. (Ping timeout: 195 seconds)
#1143 [10:38] * Stoufe [Stoufe@notlogged] has quit. (Ping timeout: 195 seconds)
#1144 [10:38] * Guest79025 [Guest79025@notlogged] has quit. (Ping timeout: 195 seconds)
#1145 [10:38] <Infinity666> ok i delete it
#1146 [10:38] <Infinity666> but i had emotiplus a long time
#1147 [10:38] <Infinity666> a year ago
#1148 [10:38] * osuka_ [osuka_@notlogged] has joined #minecrafthelp
#1149 [10:39] <Galaxy_2Alex> Infinity666, Program like these are known to be malicious
#1150 [10:39] <Infinity666> and i did still play minecraft just a couple weeks ago it did't work
#1151 [10:39] <Infinity666> but i have to go to dinner
#1152 [10:40] <Galaxy_2Alex> Callen, Check your Tast-Manager while Minecraft is running if anything else is taking up a lot of resources.
#1153 [10:40] <Chromaryu> Task*
#1154 [10:40] * bc10 [bc10@notlogged] has joined #minecrafthelp
#1155 [10:41] <Callen> Skype is taking up 130mb ram, the cpu is fine
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#1161 [10:43] <Callen> I've got two monitors, I've got this help centre on one, minecraft on the other. Right now, while typing this, minecraft is performing fine. But when I click minecraft, as i mentioned before, the frames just drop down instantly
#1162 [10:43] <Callen> The task manager shows no difference
#1163 [10:43] <Galaxy_2Alex> Callen, Unplug one of the monitors.
#1164 [10:43] <Callen> If you say so b0ss
#1165 [10:43] * Jacques [Jacques@notlogged] has joined #minecrafthelp
#1166 [10:44] <Callen> Problem is still there
#1167 [10:45] <Galaxy_2Alex> Callen, And you are sure it doesn't happen with other games?
#1168 [10:45] * Jacques [Jacques@notlogged] has quit. (Client Quit)
#1169 [10:45] <Callen> I am positive.
#1170 [10:45] <Callen> I've tried Dishonored, Portal 2, Kingdom Rush
#1171 [10:45] * gabriel [gabriel@notlogged] has quit. (Ping timeout: 195 seconds)
#1172 [10:46] <Galaxy_2Alex> Callen, Have you tried to switch some video settings?
#1173 [10:47] <Callen> Video settings in what?
#1174 [10:47] <Callen> And now my second monitor has a purple hue about it
#1175 [10:47] <Callen> gg me
#1176 [10:47] <Galaxy_2Alex> Callen, Minecraft
#1177 [10:47] <Callen> I've edited every setting I could find. I tried Max, and lowest settings
#1178 [10:48] * bc10 [bc10@notlogged] has quit. (Ping timeout: 195 seconds)
#1179 [10:51] <Galaxy_2Alex> Callen, Still low frames with lowest settings?
#1180 [10:51] <Callen> Same 4-5
#1181 [10:51] <Callen> and same 4-5 with max
#1182 [10:51] <Callen> same 4-5 when I ran shaders XD
#1183 [10:51] <Galaxy_2Alex> Callen, ahh, got an idea.
#1184 [10:51] <Galaxy_2Alex> ??> Callen tools/hjt
#1185 [10:51] <Absol> Callen: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1186 [10:51] <Absol> Callen: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1187 [10:52] <Callen> Are you two the same person lmao
#1188 [10:52] <Galaxy_2Alex> Callen, Absol is a bot.
#1189 [10:53] <Callen> I thought so
#1190 [10:53] <Callen> i cannot tell him to slow down then
#1191 [10:53] <Callen> http://paste.ubuntu.com/18640428/
#1192 [10:54] <Galaxy_2Alex> Callen, Did you have Raptr installed before?
#1193 [10:54] <Callen> Yeah
#1194 [10:55] <Galaxy_2Alex> Callen, Disable it for Java and Minecraft, or uninstall it as a whole.
#1195 [10:55] <Callen> Okay
#1196 [10:55] * lucas [lucas@notlogged] has joined #minecrafthelp
#1197 [10:56] <Callen> Uninstalled it
#1198 [10:56] * NyLovesYou [NyLovesYou@notlogged] has quit. (Ping timeout: 195 seconds)
#1199 [10:57] <Callen> Still getting 5 frames per second
#1200 [10:57] <Callen> I've got an idea
#1201 [10:57] <Galaxy_2Alex> Callen, Are you starting Minecraft via Steam?
#1202 [10:57] <Callen> I'll delete everything from .minecraft
#1203 [10:57] * lucas [lucas@notlogged] has quit. (Client Quit)
#1204 [10:57] <Callen> No
#1205 [10:57] <Callen> I am starting it via the regular launcher
#1206 [10:58] <Callen> I'm going to delete .minecraft
#1207 [10:58] <Callen> then uninstall it
#1208 [10:58] <Callen> and download it again
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#1212 [11:00] <Callen> It must be stressful having to deal with a ton of children complaining about their minecraft at once
#1213 [11:00] <Chromaryu> Not that kind of.
#1214 [11:00] <Chromaryu> We are helping in their free time
#1215 [11:00] <Callen> Yeah, but like earlier
#1216 [11:00] <Galaxy_2Alex> Yes, we're all volunteers.
#1217 [11:00] <Callen> He had like 4 people asking at once
#1218 [11:00] <Galaxy_2Alex> Someone has to do it.
#1219 [11:01] <Callen> ya ik
#1220 [11:01] <Callen> But 4 at once
#1221 [11:01] <Galaxy_2Alex> yeah, it can be more than that too sometimes
#1222 [11:01] <Callen> jeez
#1223 [11:01] <Callen> I'm running the installer now
#1224 [11:01] <Galaxy_2Alex> and then there are times with nothing for two hours
#1225 [11:02] <Callen> Oh shit, I've just lost all my servers.
#1226 [11:02] <Absol> Callen: Please keep it civil
#1227 [11:02] <Callen> ._.
#1228 [11:02] <Callen> Sorry bot boi
#1229 [11:03] <Callen> Running 1.10.2
#1230 [11:03] <Callen> I've got a question
#1231 [11:03] * Swweatgod [Swweatgod@notlogged] has joined #minecrafthelp
#1232 [11:03] <Callen> Why is it that sometimes your name comes up in red but sometimes it doesn't
#1233 [11:04] * TheKingOfBlaze [TheKingOfBlaze@notlogged] has joined #minecrafthelp
#1234 [11:05] * NforNic [NforNic@notlogged] has joined #minecrafthelp
#1235 [11:05] <NforNic> http://paste.ubuntu.com/18641067/
#1236 [11:05] <Galaxy_2Alex> Callen, When I mention your name, it's red.
#1237 [11:05] <NforNic> http://paste.ubuntu.com/18641067/
#1238 [11:05] <Galaxy_2Alex> NforNic, Your system is for too old to run Minecraft, you will have to upgrade your system or buy a new one.
#1239 [11:06] <Chromaryu> ??< intel/gpu/915
#1240 [11:06] <Callen> Ah, that's helpful
#1241 [11:06] * Infinity666 [Infinity666@notlogged] has quit. (Ping timeout: 195 seconds)
#1242 [11:06] <TheKingOfBlaze> http://paste.ubuntu.com/18640932/
#1243 [11:06] <Chromaryu> ??< index
#1244 [11:06] <NforNic> why would i have to upgrade windows 10
#1245 [11:06] * torres [torres@notlogged] has joined #minecrafthelp
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#1247 [11:06] * Dylan [Dylan@notlogged] has joined #minecrafthelp
#1248 [11:07] <NforNic> a lot of people have windows 7
#1249 [11:07] <Fallen> ........ You skipped my account help email for the 2nd time......
#1250 [11:07] * Eboyle14 [Eboyle14@notlogged] has joined #minecrafthelp
#1251 [11:07] <TheKingOfBlaze> i joined Minecraft and have a problem
#1252 [11:07] <TheKingOfBlaze> http://paste.ubuntu.com/18640932/
#1253 [11:07] <NforNic> http://paste.ubuntu.com/18641067/
#1254 [11:07] <Fallen> twice i sent help responses to mojang twice i got 0 anwsers.
#1255 [11:07] * Swweatgod [Swweatgod@notlogged] has quit. (Ping timeout: 195 seconds)
#1256 [11:07] <Callen> Galaxy_2Alex:
#1257 [11:07] <Galaxy_2Alex> One moment please.
#1258 [11:07] <Callen> Minecraft is still running at 5fps
#1259 [11:08] <Fallen> is Mojang going to help or not?
#1260 [11:08] <Galaxy_2Alex> NforNic, No, you will need to upgrade the actual hardware, or by a new system. Contact a PC specialist about this.
#1261 [11:08] <Galaxy_2Alex> Fallen, Did you contact them via the email form?
#1262 [11:08] <Galaxy_2Alex> TheKingOfBlaze, One moment
#1263 [11:08] <Fallen> Yes
#1264 [11:08] <Galaxy_2Alex> Fallen, How long have you been waiting?
#1265 [11:08] <Fallen> I did on June 30, they are helping people on July 5th
#1266 [11:09] <NforNic> Minecraft: /ban Galaxy_2Alex
#1267 [11:09] <Fallen> then before that i sent one 2 months before
#1268 [11:09] <Galaxy_2Alex> Fallen, Use a different email adress to contact them.
#1269 [11:09] <Eboyle14> it is having problems downloadingminecraft to my computer
#1270 [11:09] <Galaxy_2Alex> Eboyle14, What problems?
#1271 [11:09] <Fallen> Mhm and wait 10 days just to get skipped again ok...
#1272 [11:09] <NforNic> How do I upgrade my hardware?
#1273 [11:09] <Eboyle14> something to do with render
#1274 [11:10] <Galaxy_2Alex> Eboyle14, Do you have a link to your DxDiag? If so, please give us the link (URL) to it by posting it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1275 [11:10] <Dylan> h
#1276 [11:10] <Dylan> http://paste.ubuntu.com/18641057/
#1277 [11:10] <Galaxy_2Alex> NforNic, You will need to contact a PC specialist for that.
#1278 [11:10] * Trey [Trey@notlogged] has joined #minecrafthelp
#1279 [11:10] <Eboyle14> http://paste.ubuntu.com/18640966/
#1280 [11:10] <Galaxy_2Alex> Dylan, One moment
#1281 [11:10] <Galaxy_2Alex> Eboyle14, One moment
#1282 [11:10] <Galaxy_2Alex> TheKingOfBlaze, Download and Install this driver: https://downloadcenter.intel.com/download/18228/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-?product=81513
#1283 [11:10] <Dylan> thank you
#1284 [11:10] <Trey> why cant i purchase mc
#1285 [11:10] <NforNic> http://paste.ubuntu.com/18641067/
#1286 [11:10] <TheKingOfBlaze> Thanks
#1287 [11:10] <NforNic> there
#1288 [11:10] <Galaxy_2Alex> Trey, What happens when you try?
#1289 [11:10] * Trey is now known as Guest72953
#1290 [11:10] <Galaxy_2Alex> NforNic, Buy a new system, or contact a PC specialist.
#1291 [11:10] <Guest72953> it says that an error has ocured
#1292 [11:11] <NforNic> how
#1293 [11:11] <NforNic> how
#1294 [11:11] * torres [torres@notlogged] has left #minecrafthelp
#1295 [11:11] <Galaxy_2Alex> Dylan, Your system is for too old to run Minecraft, you will have to upgrade your system or buy a new one.
#1296 [11:11] <TheKingOfBlaze> Thanks very much
#1297 [11:11] <Galaxy_2Alex> NforNic, That is beyond our are of competence.
#1298 [11:11] <TheKingOfBlaze> i hope it will help
#1299 [11:11] <Galaxy_2Alex> Eboyle14, Your system is too old and does not fully support Windows 10. You will have to downgrade to the Windows version you had on your system before (http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade), or upgrade your hardware: If you are on a Desktop, you can change your graphics card, however, we cannot help you with that. If it is a laptop, you will need a new system.
#1300 [11:11] <Dylan> ok i am running windows 10?
#1301 [11:11] <NforNic> computers are stupid
#1302 [11:11] <Galaxy_2Alex> ??> Guest72953 launcher/game-output
#1303 [11:11] <Absol> Guest72953: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1304 [11:11] <Absol> Guest72953: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1305 [11:12] <NforNic> (computer = Galaxy_2Alex)
#1306 [11:12] <Galaxy_2Alex> Dylan, That doesn't matter, your system is far too old to run Minecraft-
#1307 [11:12] <Galaxy_2Alex> NforNic, Sorry?
#1308 [11:13] <Galaxy_2Alex> Guest72953, Ah sorry, my bad, wrong instructions.
#1309 [11:13] <NforNic> I just got my computer 8 hours ago
#1310 [11:13] <Galaxy_2Alex> Guest72953, What payment method are you trying to use?
#1311 [11:13] <Dylan> ok what do you mean "system too old"?
#1312 [11:13] <Galaxy_2Alex> NforNic, That PC is ancient.
#1313 [11:13] <Guest72953> visa
#1314 [11:13] <Guest72953> debit
#1315 [11:13] <Eboyle14> it is not allowing me downgrrade my system. how do i upgrade my hadware?
#1316 [11:13] <Callen> Buy a new PC
#1317 [11:13] * tommygriba [tommygriba@notlogged] has joined #minecrafthelp
#1318 [11:13] <CubeTheThird> Eboyle14, do you have a laptop or desktop?
#1319 [11:14] <Galaxy_2Alex> Dylan, It's from around 2005.
#1320 [11:14] <Eboyle14> desktop
#1321 [11:14] <CubeTheThird> Eboyle14, then assuming you have a slot for it, you could by a new graphics card
#1322 [11:14] * oxygenic_moon [oxygenic_moon@notlogged] has joined #minecrafthelp
#1323 [11:14] <Galaxy_2Alex> NforNic, The PC was built around 2005.
#1324 [11:14] <Guest72953> ???
#1325 [11:15] <NforNic> how do i get a new graphics card
#1326 [11:15] <Galaxy_2Alex> Guest72953, Is it a prepaid credit card?
#1327 [11:15] <Eboyle14> what do you mean by 'by a new graphivs card' ?
#1328 [11:15] <Guest72953> no
#1329 [11:15] <Galaxy_2Alex> Guest72953, Does the card allow international transactions?
#1330 [11:15] <Callen> Eboyle, buy a new graphics card means buy a new graphics card
#1331 [11:15] <Fallen> Done, now what do i just wait..
#1332 [11:16] <Galaxy_2Alex> Fallen, Yes.
#1333 [11:16] <Guest72953> i called my bankand they allowed it but stilldidnt work
#1334 [11:16] <Fallen> thats what ive been doing
#1335 [11:16] <Eboyle14> does that mean buy a new minecraft card because that wa s20 euro or is it something to do with the computer?
#1336 [11:16] <CubeTheThird> Eboyle14, as in, the graphics chip your computer has doesn't fully work with windows 10. Getting a new graphics card for your computer would be an option
#1337 [11:16] <Galaxy_2Alex> Guest72953, Try to use the card via Paypal.
#1338 [11:16] <Guest72953> ok
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#1341 [11:17] <Eboyle14> how much would that be?
#1342 [11:17] <Callen> Eboyle14: Press Windows, type CMD and then in CMD paste this: wmic path win32_VideoController get name
#1343 [11:17] * PizzaCat [PizzaCat@notlogged] has joined #minecrafthelp
#1344 [11:17] <Callen> Eboyle14: Upload a screenshot of your result to imgur
#1345 [11:17] <CubeTheThird> Eboyle14, anywhere from 40 to 2000 USD
#1346 [11:17] * adamss9321 [adamss9321@notlogged] has joined #minecrafthelp
#1347 [11:17] <CubeTheThird> Callen, .. why?
#1348 [11:17] * tommygriba [tommygriba@notlogged] has quit. (Ping timeout: 195 seconds)
#1349 [11:17] <Callen> CubeTheThird: I can find out what gpu he has and suggest a good upgrade
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#1352 [11:17] <CubeTheThird> Callen, we already know what they have. Intel 4 series graphics
#1353 [11:18] <Callen> CubeTheThird: Ok then, any gpu would be better
#1354 [11:18] * Eboyle14 [Eboyle14@notlogged] has joined #minecrafthelp
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#1357 [11:19] <Eboyle14> i was previously on this and it directed me some where with no proper information to update my graphics card
#1358 [11:19] <Galaxy_2Alex> Eboyle14, Because that is beyond our area of competence.
#1359 [11:19] <Galaxy_2Alex> Eboyle14, Contact a PC specialist about it.
#1360 [11:19] * Fallen [Fallen@notlogged] has quit. (Quit: Web client closed)
#1361 [11:19] <Callen> Intel 4 series graphics
#1362 [11:19] <Eboyle14> how do i do that?
#1363 [11:19] <CubeTheThird> Eboyle14, visit a computer hardware store
#1364 [11:19] * Fallen [Fallen@notlogged] has joined #minecrafthelp
#1365 [11:20] <Fallen> How long should i have to wait
#1366 [11:20] <Galaxy_2Alex> Fallen, https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#1367 [11:20] <Eboyle14> thanks for nothing
#1368 [11:20] <Callen> Eboyle14:
#1369 [11:20] * Eboyle14 [Eboyle14@notlogged] has quit. (Client Quit)
#1370 [11:20] <Callen> lol
#1371 [11:20] * Fallen [Fallen@notlogged] has quit. (Client Quit)
#1372 [11:20] <Callen> intel 4 series grpahics is the gpu built into a cpu
#1373 [11:20] <Callen> He has no gpiu
#1374 [11:20] <CubeTheThird> ya
#1375 [11:21] <Callen> he just needs to buy one lmao
#1376 [11:21] <CubeTheThird> ya a lot of people don't understand that though
#1377 [11:21] <Callen> meanwhile I'm still playing with 5fps because of this damn error
#1378 [11:21] <CubeTheThird> really a newer PC would be a better investment
#1379 [11:21] <CubeTheThird> Callen, what error?
#1380 [11:21] <Galaxy_2Alex> oh yeah Cube
#1381 [11:21] <Callen> The error I've been talkign with Galaxy_2Alex for a while about
#1382 [11:21] <Galaxy_2Alex> AMD R7 360 stuck on 5fps with every graphic settings
#1383 [11:22] <Callen> Right now I'm playing Dishonored at 80fps
#1384 [11:22] <Galaxy_2Alex> driver updated, no overlay programs, tried both launchers
#1385 [11:22] <CubeTheThird> crossfire?
#1386 [11:22] <Galaxy_2Alex> not other games affected
#1387 [11:22] <Guest72953> Thankyou it worked
#1388 [11:23] <Galaxy_2Alex> Guest72953, You're welcome, have a nice day and enjoy the game :)
#1389 [11:23] <CubeTheThird> Callen, are you using crossfire?
#1390 [11:23] <Callen> Crossfire is where you have two graphics cards correct?
#1391 [11:23] <CubeTheThird> yes
#1392 [11:23] <CubeTheThird> 2 AMD graphics cards connected
#1393 [11:23] <Callen> I only have the one, like Galaxy_2Alex mentioned
#1394 [11:23] <CubeTheThird> Callen, multiple monitors?
#1395 [11:24] <Callen> Although, soon I'll be getting an r9 290x so that might resolve the issue
#1396 [11:24] <Callen> But that could be weeks
#1397 [11:24] * marko7244 [marko7244@notlogged] has joined #minecrafthelp
#1398 [11:24] <marko7244> Hello
#1399 [11:24] <marko7244> ?
#1400 [11:24] <CubeTheThird> hello marko7244
#1401 [11:25] <marko7244> hello
#1402 [11:25] <CubeTheThird> marko7244, do you need something..?
#1403 [11:25] <marko7244> yes, and thx 4 asking
#1404 [11:25] <CubeTheThird> Galaxy_2Alex, can I see a dxdiag?
#1405 [11:26] <Galaxy_2Alex> CubeTheThird, http://paste.ubuntu.com/18637936/
#1406 [11:26] <marko7244> whenever i join a server or a single player world, my Minecraft is fine for 3 seconds and then it crashes and it says "Java(TM) Platform SE Binary is not responding. What does this mean, and how can i fix it
#1407 [11:26] <CubeTheThird> marko7244, can you open the game's video settings?
#1408 [11:27] <marko7244> yes hold on
#1409 [11:27] * TheRealCTS [TheRealCTS@notlogged] has joined #minecrafthelp
#1410 [11:28] <CubeTheThird> Callen, can you try unplugging 1 of your monitors and trying?
#1411 [11:28] <marko7244> ok now what?
#1412 [11:28] * mohammad [mohammad@notlogged] has joined #minecrafthelp
#1413 [11:28] <CubeTheThird> marko7244, there, turn off the VBOs setting
#1414 [11:28] <Callen> Tried that
#1415 [11:28] <mohammad> vcgfddd
#1416 [11:28] <marko7244> ok trying it
#1417 [11:28] <CubeTheThird> Callen, did he have you update drivers?
#1418 [11:28] <Galaxy_2Alex> Oh yeah, we did
#1419 [11:28] <CubeTheThird> can I see a new dxdiag then>
#1420 [11:28] <CubeTheThird> ?
#1421 [11:29] <Callen> Yes
#1422 [11:29] <Callen> Installed the amd crimson stuff
#1423 [11:29] <mohammad> i want to play minecraft
#1424 [11:29] <Callen> Restarted and everything
#1425 [11:29] <TheRealCTS> When I load minecraft It crashes but only when it is beyond the update 1.6.4
#1426 [11:29] <CubeTheThird> mohammad, are you having trouble with that?
#1427 [11:29] <marko7244> OMG ITS WORKING THANK YOU SO MUCH CubeTheThird
#1428 [11:29] * cristopher [cristopher@notlogged] has joined #minecrafthelp
#1429 [11:29] <CubeTheThird> TheRealCTS, what anti-virus and firewall software do you have?
#1430 [11:29] <marko7244> Thank you so much!
#1431 [11:29] <CubeTheThird> marko7244, glad that works!
#1432 [11:29] <TheRealCTS> Trend micro
#1433 [11:29] <marko7244> thank you!
#1434 [11:30] <Galaxy_2Alex> ??> TheRealCTS launcher/game-output
#1435 [11:30] <marko7244> i cant express my gratitude!
#1436 [11:30] <Absol> TheRealCTS: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1437 [11:30] <Absol> TheRealCTS: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1438 [11:30] <marko7244> bye then!
#1439 [11:30] * marko7244 [marko7244@notlogged] has quit. (Quit: Web client closed)
#1440 [11:30] <Galaxy_2Alex> ah derp
#1441 [11:30] * mohammad [mohammad@notlogged] has quit. (Client Quit)
#1442 [11:31] * oxygenic_moon [oxygenic_moon@notlogged] has joined #minecrafthelp
#1443 [11:31] * cristopher [cristopher@notlogged] has quit. (Client Quit)
#1444 [11:31] <TheRealCTS> What do you mean by launcher/game-output and what should i be looking for?
#1445 [11:32] * mbr [mbr@notlogged] has joined #minecrafthelp
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#1447 [11:32] <oxygenic_moon> hi, my launcher always says exit code 1. Here are launcher log http://paste.ubuntu.com/18544578/ and the game output http://paste.ubuntu.com/18544691/
#1448 [11:32] <Galaxy_2Alex> TheRealCTS, Ignore that, sorry, but follow the next instructions Absol gives you.
#1449 [11:32] <Galaxy_2Alex> ??> TheRealCTS tools/hjt
#1450 [11:32] <Absol> TheRealCTS: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1451 [11:32] <Absol> TheRealCTS: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1452 [11:32] <oxygenic_moon> well this happens when I play
#1453 [11:33] <CubeTheThird> oxygenic_moon, that's an issue caused by TuneUp Utilities or AVG TuneUp
#1454 [11:33] <CubeTheThird> oxygenic_moon, turning off Live optimizations, or uninstalling it is known to fix it
#1455 [11:33] <oxygenic_moon> Yes I ried disabling the Live Optimization
#1456 [11:34] * WolfGirl0419 [WolfGirl0419@notlogged] has quit. (Ping timeout: 195 seconds)
#1457 [11:34] <oxygenic_moon> I thinnk I talked to you yesterday, right?
#1458 [11:35] * Eboyle14 [Eboyle14@notlogged] has joined #minecrafthelp
#1459 [11:35] <Callen> Okay guys, I'll be back soon. I'm going AFK
#1460 [11:35] <Eboyle14> something wont allow me to download minecraft onto my desktop
#1461 [11:36] <Galaxy_2Alex> Eboyle14, What happens when you try to start it?
#1462 [11:37] <Eboyle14> it says 'fix problem' but once i do all it says it still doesnt work
#1463 [11:38] <Galaxy_2Alex> Eboyle14, Do you have a link to your DxDiag? If so, please give us the link (URL) to it by posting it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1464 [11:38] <Eboyle14> http://paste.ubuntu.com/18640966/
#1465 [11:39] <Galaxy_2Alex> Eboyle14, Same answer as before.
#1466 [11:39] <Galaxy_2Alex> Eboyle14, Downgrade your Windows or upgrade your Hardware.
#1467 [11:40] <Eboyle14> how do i do that? upgrade my hardware?
#1468 [11:40] <CubeTheThird> Eboyle14, talk to someone at a computer store. That goes beyond what we can assist with here
#1469 [11:40] <Galaxy_2Alex> Eboyle14, Sorry, but that is still beyond are area of expertise.
#1470 [11:40] <Eboyle14> what about downgrading my windows? how do i do that?
#1471 [11:40] <Galaxy_2Alex> ??> Eboyle14 win/downgrade
#1472 [11:40] <Absol> Eboyle14: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1473 [11:40] <CubeTheThird> Eboyle14, how long ago did you upgrade to windows 10?
#1474 [11:41] <Eboyle14> im not sure my father did it
#1475 [11:41] <Eboyle14> this is a family computer
#1476 [11:41] * techno156 [techno156@notlogged] has quit. (Read error: Connection reset by peer)
#1477 [11:42] <CubeTheThird> Eboyle14, was it over a month ago?
#1478 [11:42] <Eboyle14> most likely
#1479 [11:42] * pedros [pedros@notlogged] has joined #minecrafthelp
#1480 [11:42] <Eboyle14> im sorry for not knowing
#1481 [11:42] <CubeTheThird> Eboyle14, if it was more than a month ago, you'd have to manually reinstall windows 7 from a disc or a backup
#1482 [11:43] * pedros [pedros@notlogged] has quit. (Client Quit)
#1483 [11:43] * rcmaehl [rcmaehl@notlogged] has joined #minecrafthelp
#1484 [11:43] <Eboyle14> okay when did windows 10 update come out?
#1485 [11:43] * marcal [marcal@notlogged] has joined #minecrafthelp
#1486 [11:43] <Galaxy_2Alex> about a year ago.
#1487 [11:43] <Eboyle14> what do i do if it was only updated very recently
#1488 [11:44] <CubeTheThird> ??> Eboyle14 win/downgrade
#1489 [11:44] <Absol> Eboyle14: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1490 [11:44] <CubeTheThird> Eboyle14, you can downgrade that way ^^^^
#1491 [11:44] <Eboyle14> thank you
#1492 [11:44] <Galaxy_2Alex> https://i.imgur.com/7GHARuW.png to be more specific
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#1494 [11:53] * Tiger_ [Tiger_@notlogged] has joined #minecrafthelp
#1495 [11:54] <Tiger_> Im getting the anomaly, meaningless rex prefix used again.
#1496 [11:54] <Tiger_> Someone yesterday informed me that it was raptr, and even after uninstall, its still happening
#1497 [11:59] * AvniPiroo [AvniPiroo@notlogged] has joined #minecrafthelp
#1498 [11:59] <AvniPiroo> asda
#1499 [12:00] * Eboyle14 [Eboyle14@notlogged] has quit. (Ping timeout: 195 seconds)
#1500 [12:02] * AvniPiroo [AvniPiroo@notlogged] has quit. (Ping timeout: 195 seconds)
#1501 [12:05] * oxygenic_moon [oxygenic_moon@notlogged] has quit. (Quit: Web client closed)
#1502 [12:05] <Galaxy_2Alex> Tiger_, What is the exact error message?
#1503 [12:05] <Tiger_> Anomaly: Meaningless REX prefix used
#1504 [12:06] <Tiger_> I searched all over the place on the forums and mojang, but nothing
#1505 [12:06] <Galaxy_2Alex> ??> Tiger_ win/dxdiag
#1506 [12:06] <Absol> Tiger_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1507 [12:06] <Tiger_> I got it already
#1508 [12:07] <Tiger_> http://paste.ubuntu.com/18643723/
#1509 [12:07] * xXTiger_WaffleXx [xXTiger_WaffleXx@notlogged] has joined #minecrafthelp
#1510 [12:08] <xXTiger_WaffleXx> When I try to go on a server in 1.7.10 this pops up "internet exception: java.lang.classcastexceptions: biz cannot be cast to fv" how do I fix this
#1511 [12:08] <Galaxy_2Alex> Tiger_, Do you have any issues in other games?
#1512 [12:08] <Galaxy_2Alex> ??> xXTiger_WaffleXx launcher/game-output
#1513 [12:08] <Absol> xXTiger_WaffleXx: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1514 [12:08] <Absol> xXTiger_WaffleXx: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1515 [12:10] * Chris_ [Chris_@notlogged] has joined #minecrafthelp
#1516 [12:10] * TeaRex [TeaRex@notlogged] has joined #minecrafthelp
#1517 [12:10] <Tiger_> no not that Ive seen
#1518 [12:11] <Galaxy_2Alex> Tiger_, One moment please.
#1519 [12:11] <TeaRex> Hello! I was just going ask about security questions. I entered the correct answer, but Mojang insists that I did not. I had it send me an email on changing the security questions, but it's been about 5-10 minutes and I still have not recieved an email. I tried resending the email, but still no luck. Tips? :(
#1520 [12:11] <Tiger_> Ive played fallout 4 and ac brotherhood without any issues, so no
#1521 [12:11] * xXTiger_WaffleXx [xXTiger_WaffleXx@notlogged] has joined #minecrafthelp
#1522 [12:12] <Galaxy_2Alex> TeaRex, It can take up to one hour for emails to reach the destination.
#1523 [12:12] <xXTiger_WaffleXx> http://paste.ubuntu.com/18644466/plain/
#1524 [12:12] <Galaxy_2Alex> TeaRex, If the mail doesn't occur within an hour, come back.
#1525 [12:12] <Chris_> Hey, im having troubles joining a server. Everytime I join, it fails and says "Internal Exepction: io.netty.handler.codec.Decoder.Exception:com.google.gson.JsonSyntaxException:Use JsonReader.setLenient(true) to accept malformed Json at line 1 column 2
#1526 [12:12] <TeaRex> Alright. Thank you so much! Hopefull I wont come back!
#1527 [12:12] <Galaxy_2Alex> xXTiger_WaffleXx, No.
#1528 [12:12] * TeaRex [TeaRex@notlogged] has quit. (Client Quit)
#1529 [12:12] <Galaxy_2Alex> xXTiger_WaffleXx, Oh excuse me, sorry.
#1530 [12:13] <Galaxy_2Alex> xXTiger_WaffleXx, What server are you trying to connect to?
#1531 [12:13] <Chris_> primemc.org
#1532 [12:13] <Chris_> My brother can join it just fine.
#1533 [12:13] <Galaxy_2Alex> Chris_, Is it your own server?
#1534 [12:13] <Chris_> no
#1535 [12:14] * gammelmand224 [gammelmand224@notlogged] has joined #minecrafthelp
#1536 [12:14] <Galaxy_2Alex> Chris_, You will have to contact the server owner about this issue.
#1537 [12:15] <xXTiger_WaffleXx> I'm trying to play on vortexpvp.com
#1538 [12:16] <gammelmand224> hello my minecraft keeps on saying Failed to write core dump. Minidumps are not enabled by default on client when i start it
#1539 [12:16] <Galaxy_2Alex> xXTiger_WaffleXx, That is a 1.9 server.
#1540 [12:16] <Galaxy_2Alex> ??> gammelmand224 launcher/game-output
#1541 [12:16] <Absol> gammelmand224: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1542 [12:16] <Absol> gammelmand224: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1543 [12:17] <Chris_> it's not a server issue.
#1544 [12:17] <Galaxy_2Alex> Chris_, Does this error also occur on other servers?
#1545 [12:17] <Chris_> No. It's something with a corrupted Json file I think
#1546 [12:17] <xXTiger_WaffleXx> I was able to play on it with 1.7.10 like a month ago
#1547 [12:18] <Galaxy_2Alex> ??> Chris_ mac/reinst
#1548 [12:18] <Absol> Chris_: You may need to reinstall the locally installed files that Minecraft puts into place.
#1549 [12:18] <Absol> Chris_: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#1550 [12:18] <Chris_> Im on a macbook.
#1551 [12:18] <Galaxy_2Alex> xXTiger_WaffleXx, The server updated then. There is usually no cross compatibility between versions in Minecraft.
#1552 [12:18] <Chris_> Uh
#1553 [12:18] <Chris_> How do i reinstall the locally installed files?
#1554 [12:18] <Chris_> do i delete my current one?
#1555 [12:19] <Galaxy_2Alex> Chris_, Follow Absol's instructions.
#1556 [12:19] * TheRealCTS [TheRealCTS@notlogged] has quit. (Quit: Web client closed)
#1557 [12:19] <xXTiger_WaffleXx> So I can't use 1.7.10 but I can use 1.8 and stuff
#1558 [12:19] * Fish_ [Fish_@notlogged] has joined #minecrafthelp
#1559 [12:19] <Galaxy_2Alex> xXTiger_WaffleXx, Most likely only 1.9
#1560 [12:19] <Chris_> What do I do after that?
#1561 [12:20] <Fish_> hi when I open up my laucher and click play it crashes can you help me fix it
#1562 [12:20] <Galaxy_2Alex> Chris_, Try to join the server again.
#1563 [12:20] <Galaxy_2Alex> ??> Fish_ launcher/game-output
#1564 [12:20] <Absol> Fish_: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1565 [12:20] <Chris_> How do I confirm?
#1566 [12:20] <Absol> Fish_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1567 [12:20] <Galaxy_2Alex> Chris_, confirm what?
#1568 [12:20] <Chris_> It says This script will delete all of your resource packs, servers, settings, game files, logs, mods and screenshots.
#1569 [12:20] <xXTiger_WaffleXx> The weekend we just had I was playing in it with 1.8.8 optifine
#1570 [12:21] <Chris_> How do I confirm it to do that?
#1571 [12:21] <Galaxy_2Alex> Chris_, Try to press enter
#1572 [12:21] <Chris_> I did
#1573 [12:21] * Azbabyko07 [Azbabyko07@notlogged] has joined #minecrafthelp
#1574 [12:21] <Galaxy_2Alex> xXTiger_WaffleXx, From our information, this server is a 1.9 server.
#1575 [12:21] <Galaxy_2Alex> Chris_, try entering "y", then enter?
#1576 [12:22] <Chris_> uhm
#1577 [12:22] <Chris_> it just says ~ Chris$
#1578 [12:22] <Chris_> at the very bottom
#1579 [12:22] <Galaxy_2Alex> Chris_, It should actually run automatically
#1580 [12:22] * Veroxus [Veroxus@notlogged] has joined #minecrafthelp
#1581 [12:22] <Galaxy_2Alex> Chris_, Then it should be done
#1582 [12:22] <Callen> Back
#1583 [12:22] <xXTiger_WaffleXx> Ugh never mind you don't understand really bye thanks though I geuss👍👌
#1584 [12:22] <Chris_> So just close, and reinstall minecraft?
#1585 [12:22] <Veroxus> After I install forge my minecraft is crashing
#1586 [12:22] * igorbr55 [igorbr55@notlogged] has joined #minecrafthelp
#1587 [12:22] <Galaxy_2Alex> ??> Veroxus mods
#1588 [12:22] <Absol> Veroxus: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1589 [12:22] <Veroxus> Could anyone help me with forge crashing?
#1590 [12:22] <Absol> Veroxus: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1591 [12:22] <Galaxy_2Alex> xXTiger_WaffleXx, What do you mean?
#1592 [12:22] <Veroxus> I will tell you my mods
#1593 [12:23] <Chris> What now
#1594 [12:23] <Galaxy_2Alex> Veroxus, Read what Absol told you.
#1595 [12:23] <Veroxus> Oh
#1596 [12:23] <Chris> Someone called for me?
#1597 [12:23] <Galaxy_2Alex> Chris, Try to start the launcher and join the server.
#1598 [12:23] <Veroxus> Where can I find support then?
#1599 [12:23] <Fish_> http://paste.ubuntu.com/18645117/
#1600 [12:23] <Veroxus> Galaxy where can I find support?
#1601 [12:23] <Chris_> Lol theres 2 different Chris's
#1602 [12:23] <Galaxy_2Alex> Veroxus, Read what Absol told you.
#1603 [12:23] <Chris> Galaxy_2Alex: You're looking for Chris_. I'm Chris.
#1604 [12:23] <Galaxy_2Alex> Chris, sorry.
#1605 [12:23] <Chris> Ya dork :P
#1606 [12:23] <Galaxy_2Alex> Chris, It's a risk for being in this chat :P
#1607 [12:24] * BLUE_DRARGONHD [BLUE_DRARGONHD@notlogged] has joined #minecrafthelp
#1608 [12:24] <Chris> Next time I'm on webchat, I'll make sure to make my nick Galaxy_2Alex_
#1609 [12:24] <Chris_> It doesnt work still
#1610 [12:24] * Azbabyko07 [Azbabyko07@notlogged] has quit. (Client Quit)
#1611 [12:24] <Galaxy_2Alex> Chris_, Like I said, contact the server owner about this issue as this is nothing we can fix here, sorry.
#1612 [12:24] * Chris_ [Chris_@notlogged] has quit. (Quit: Web client closed)
#1613 [12:25] * Chris_ [Chris_@notlogged] has joined #minecrafthelp
#1614 [12:25] <Callen> Hi Galaxy_2Alex
#1615 [12:25] <Chris_> Absol, do you know what my problem is?
#1616 [12:25] <Tiger_> Was I forgotten about? lol
#1617 [12:25] <Galaxy_2Alex> Chris_, Absol is a bot.
#1618 [12:25] <Callen> Absol is a bot
#1619 [12:25] <Chris_> wow
#1620 [12:25] <Galaxy_2Alex> Tiger_, Oh, one moment, sorry.
#1621 [12:25] * BLUE_DRARGONHD [BLUE_DRARGONHD@notlogged] has quit. (Client Quit)
#1622 [12:25] <Galaxy_2Alex> Chris_, Like I said, contact the server owner about this issue as this is nothing we can fix here, sorry.
#1623 [12:25] <Chris_> But it's a corrupted Json file
#1624 [12:25] <Chris_> nothing to do with the server
#1625 [12:26] <Chris> Galaxy_2Alex: What's his issue? Just curious
#1626 [12:26] <Galaxy_2Alex> Chris_, Yes it does. You just reinstalled all your files, and it still doesn't work.
#1627 [12:26] <Galaxy_2Alex> Chris, Basically, this: https://bugs.mojang.com/browse/MC-72762
#1628 [12:26] * edagh04 [edagh04@notlogged] has joined #minecrafthelp
#1629 [12:26] <Fish_> http://paste.ubuntu.com/18645117/
#1630 [12:26] <Chris_> Galaxy, I dont know if even reinstalled them
#1631 [12:26] <xXTiger_WaffleXx> What I mean is usually I could play 1.7.10 but now I can't. Is it my computer?
#1632 [12:27] <Chris_> I just went into the terminal
#1633 [12:27] <Galaxy_2Alex> xXTiger_WaffleXx, No, the server does not support 1.7.10 anymore
#1634 [12:27] * edagh04 [edagh04@notlogged] has quit. (Client Quit)
#1635 [12:27] <Galaxy_2Alex> xXTiger_WaffleXx, Since it is not a 1.7.10 server.
#1636 [12:27] * Veroxus [Veroxus@notlogged] has quit. (Ping timeout: 195 seconds)
#1637 [12:27] <Galaxy_2Alex> Chris_, The .json files are on the server.
#1638 [12:27] <Galaxy_2Alex> Fish_, Do you have a link to your DxDiag? If so, please give us the link (URL) to it by posting it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1639 [12:28] <Tiger_> is red text Galaxy_2Alex different from normal text Galaxy_2Alex
#1640 [12:28] * pacx [pacx@notlogged] has joined #minecrafthelp
#1641 [12:28] <xXTiger_WaffleXx> Ugh never mind bye thank you for your time 👍👌👏
#1642 [12:28] <Galaxy_2Alex> Tiger_, Red text one is talking to you.
#1643 [12:28] <Galaxy_2Alex> xXTiger_WaffleXx, Alright, bye.
#1644 [12:28] <Fish_> here it is http://paste.ubuntu.com/18645117/
#1645 [12:28] <Tiger_> makes sense
#1646 [12:28] * pacx [pacx@notlogged] has quit. (Client Quit)
#1647 [12:28] <Chris> Galaxy_2Alex: So the Mojira solution was to delete the JSON files? I'm assuming you tried that, did they get the same error?
#1648 [12:28] * xXTiger_WaffleXx [xXTiger_WaffleXx@notlogged] has quit. (Quit: Web client closed)
#1649 [12:28] <Galaxy_2Alex> ??> Tiger_ win/dxdiag
#1650 [12:28] <Absol> Tiger_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1651 [12:28] <Tiger_> http://paste.ubuntu.com/18643723/
#1652 [12:28] <Galaxy_2Alex> Chris, Reinstalled the game on his system, all he can do from his point.
#1653 [12:29] <Tiger_> I had it for a while
#1654 [12:29] <Galaxy_2Alex> Chris, Though the files are most likely on the server, which is using mods and plug-ins.
#1655 [12:29] <Chris> Galaxy_2Alex: Oh, it's not his server?
#1656 [12:29] <Galaxy_2Alex> ??> Fish_ win/dxdiag
#1657 [12:29] <Absol> Fish_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1658 [12:29] <Galaxy_2Alex> Tiger_, Oh yes, sorry, my mistake.
#1659 [12:29] * evyakoy [evyakoy@notlogged] has joined #minecrafthelp
#1660 [12:29] <Galaxy_2Alex> Chris, No.
#1661 [12:30] <Galaxy_2Alex> Tiger_, I assume it actually crashes the game?
#1662 [12:30] * cooldude [cooldude@notlogged] has quit. (Ping timeout: 186 seconds)
#1663 [12:30] <Tiger_> Yes it does
#1664 [12:30] <Galaxy_2Alex> ??> Tiger_ launcher/game-output
#1665 [12:30] <Absol> Tiger_: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1666 [12:30] <Absol> Tiger_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1667 [12:31] <Tiger_> Do you want the log?
#1668 [12:31] <Galaxy_2Alex> Tiger_, Yes please.
#1669 [12:31] <Tiger_> http://paste.ubuntu.com/18644161/
#1670 [12:32] <Fish_> Me acabo de dar el enlace a ella
#1671 [12:32] <gammelmand224> i got the url! http://paste.ubuntu.com/18645589/plain/
#1672 [12:32] <Galaxy_2Alex> Fish_, English only please.
#1673 [12:32] <Galaxy_2Alex> gammelmand224, One moment.
#1674 [12:32] <Galaxy_2Alex> ??> Tiger_ tools/hjt
#1675 [12:32] <Absol> Tiger_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1676 [12:32] <Absol> Tiger_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1677 [12:32] <Galaxy_2Alex> Tiger_, I assume it's your thread I found on the Minecraft Forums?
#1678 [12:32] <Fish_> http://paste.ubuntu.com/18645117/
#1679 [12:33] <Galaxy_2Alex> ??> Fish_ win/dxdiag
#1680 [12:33] <Absol> Fish_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1681 [12:33] <Tiger_> I never make threads on the forums so no
#1682 [12:33] <Galaxy_2Alex> Fish_, Please follow the instructions Absol just gave you.
#1683 [12:33] <Fish_> Ijkshajkkjsbjjsdjgjhksgkjskjgkjsjgjkjskjgjkjskgjjshkgjskkgjkskjgkjsljgkjksjkgksjkgjklskjgkkjshgkjkskjgkjklsklgjkskjkgjks
#1684 [12:33] <Galaxy_2Alex> Fish_, Stop spamming.
#1685 [12:33] * evyakoy [evyakoy@notlogged] has quit. (Client Quit)
#1686 [12:33] <Fish_> thats my native tounge
#1687 [12:33] <Galaxy_2Alex> Tiger_, Okay. Follow the instructions Absol gave you starting with your Username.
#1688 [12:33] <Fish_> did that
#1689 [12:33] * cooldude [cooldude@notlogged] has joined #minecrafthelp
#1690 [12:34] <Galaxy_2Alex> Fish_, That's nice. Please give us the link to the paste.
#1691 [12:34] <Fish_> http://paste.ubuntu.com/18645117/
#1692 [12:35] <Galaxy_2Alex> Fish_, Go on this page, and follow the instructions: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1693 [12:35] <Fish_> i did
#1694 [12:35] <Galaxy_2Alex> Fish_, You're giving me the wrong link then.
#1695 [12:35] <Fish_> it directed me to that site
#1696 [12:35] <Fish_> me interrumpiría chonga me chonga carillón
#1697 [12:36] <Galaxy_2Alex> Fish_, Please follow them again, and give me the link you create in the end.
#1698 [12:36] <CubeTheThird> Fish_, you have to give us a link to your dxdiag report
#1699 [12:36] <CubeTheThird> windows XP? I doubt that's gonna work
#1700 [12:36] <Tiger_> http://paste.ubuntu.com/18645873/
#1701 [12:37] <Galaxy_2Alex> Tiger_, Raptr is still installed
#1702 [12:37] <Galaxy_2Alex> Tiger_, Parts of it is
#1703 [12:37] <Galaxy_2Alex> Tiger_, "Plays.tv" to be exact.
#1704 [12:37] <Tiger_> how do I do a full uninstall then?
#1705 [12:37] <Fish_> so slow
#1706 [12:37] <Tiger_> ooh, I hate that thing
#1707 [12:37] <Galaxy_2Alex> Tiger_, Look for any programs in your programs list.
#1708 [12:37] <Fish_> stupid site
#1709 [12:38] <Tiger_> Ill stay on just in case, but hopefully this works
#1710 [12:38] <Fish_> I HATE THIS COMPUTER
#1711 [12:38] <Callen> CubeTheThird: Did you think of a fix for the 5fps problem?
#1712 [12:39] * sunshine [sunshine@notlogged] has joined #minecrafthelp
#1713 [12:39] <Fish_> ustedes son " tanta ayuda "
#1714 [12:39] <Tiger_> seems to be fixed!! thak you!
#1715 [12:39] <sunshine> Server tells me this. I cant find a solution. in minecraft no connection to server ist possible. I hope you can help. We use Windows ten. Port is forwarded. [22:00:33 INFO]: Starting minecraft server version 1.10.2 [22:00:33 ERROR]: Exception handling console input java.io.IOException: Das Handle ist ungültig at java.io.FileInputStream.readBytes(Native Method) ~[?:1.8.0_92] at java.io.FileInputStream.read(Unknown Source)
#1716 [12:39] <Galaxy_2Alex> ??> sunshine paste
#1717 [12:39] <Absol> sunshine: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1718 [12:40] <sunshine> hello i am having problems with the server.
#1719 [12:40] <Galaxy_2Alex> sunshine, please follow the instructions Absol just gave you
#1720 [12:40] * kirby|gone is now known as mrkirby153
#1721 [12:40] * Jake_Evans [Jake_Evans@notlogged] has joined #minecrafthelp
#1722 [12:40] <Fish_> virus allert kkjia
#1723 [12:40] <Galaxy_2Alex> Jake_Evans, HO.
#1724 [12:41] <sunshine> will do
#1725 [12:41] <Galaxy_2Alex> Fish_, Oh. Sorry, but we don't support people systems with Windows XP as they are majorly outdated.
#1726 [12:42] <sunshine> url i hope is: http://paste.ubuntu.com/18646158/
#1727 [12:43] * Tiger_ [Tiger_@notlogged] has quit. (Ping timeout: 195 seconds)
#1728 [12:43] <sunshine> we have Windows 10 not XP
#1729 [12:43] <Galaxy_2Alex> sunshine, Use "java" instead of "javaw" to start the server
#1730 [12:44] <sunshine> How do i use Java to start it instead of Javaw??? Sorry i really don't know. I downloaded server jar from minecraft homepage and when i start i just double click on it
#1731 [12:46] <Galaxy_2Alex> ??> sunshine mp/server-setup
#1732 [12:46] <Absol> sunshine: Lots of information about setting up a server can be found here: http://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#1733 [12:46] <gammelmand224> galaxy alex i know that you take time about your job but would you please help me my url thing is: http://paste.ubuntu.com/18645589/plain/
#1734 [12:46] <Fish_> i'm pepe
#1735 [12:46] <Galaxy_2Alex> gammelmand224, Please copy it after your game crashed.
#1736 [12:47] <Galaxy_2Alex> Fish_, You will need a new system in order to play Minecraft.
#1737 [12:47] <CubeTheThird> Callen, can you send me a new dxdiag report?
#1738 [12:47] <Callen> Okay
#1739 [12:47] <Fish_> http://paste.ubuntu.com/18645117/ aceptar este enlace
#1740 [12:47] <Galaxy_2Alex> Fish_, You will need a new system in order to play Minecraft.
#1741 [12:48] <Fish_> not true I need to buy a new drive
#1742 [12:48] <Callen> CubeTheThird: http://paste.ubuntu.com/18646512/
#1743 [12:48] <gammelmand224> there you go
#1744 [12:48] <gammelmand224> http://paste.ubuntu.com/18646533/
#1745 [12:48] <CubeTheThird> Callen, ok at least it shows your drivers are up-to-date
#1746 [12:49] <CubeTheThird> Callen, in-game, can you hold f3+c until it crashes?
#1747 [12:49] <Callen> Lol ok
#1748 [12:49] <Fish_> come to Taco Time hey yea me pepe work there
#1749 [12:49] <CubeTheThird> Fish_, no advertising
#1750 [12:49] <Fish_> llegado a Taco Time Oye sí me Pepe trabajo allí
#1751 [12:49] <Galaxy_2Alex> ??> gammelmand224 win/dxdiag
#1752 [12:49] <Absol> gammelmand224: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1753 [12:49] * CubeTheThird kicked Fish_ from #minecrafthelp (Reason: ish_ :no advertising)
#1754 [12:50] <Callen> CubeTheThird: http://paste.ubuntu.com/18646618/
#1755 [12:50] * Fish_ [Fish_@notlogged] has joined #minecrafthelp
#1756 [12:50] <Fish_> sorry for advertising
#1757 [12:50] * FOXY87uchiha [FOXY87uchiha@notlogged] has joined #minecrafthelp
#1758 [12:50] <sunshine> @Absol: i set up my server after a minecraft wiki tutorial in German. Guess its the same like the english one. i though maybe you can help with this special error .
#1759 [12:50] <Fish_> I would have read the rest of the rules but the list was so long
#1760 [12:50] <Fish_> but i have another problem
#1761 [12:51] <CubeTheThird> Callen, hmmm I had an idea. Not sure if it will work since it's a workaround for different systems
#1762 [12:51] <sunshine> maybe i will delete and try again with the englisch tutorial
#1763 [12:51] * FOXY87uchiha [FOXY87uchiha@notlogged] has quit. (Client Quit)
#1764 [12:51] <Callen> What was the idea CubeTheThird
#1765 [12:51] <CubeTheThird> Callen, can you open C:\Program Files (x86)\Java ?
#1766 [12:51] <gammelmand224> what are you saying alex? this is what pops i crash
#1767 [12:51] <Callen> Am there now CubeTheThird
#1768 [12:51] <Fish_> my world world turned into a smilling grass block
#1769 [12:51] <bgsteiner> sunshine: Adsol is a bot
#1770 [12:51] <CubeTheThird> Callen, what folders to you see in there?
#1771 [12:52] <Fish_> hovering in the air
#1772 [12:52] <Callen> jre1.8.0_91
#1773 [12:52] <Fish_> everything is gone but one grass block
#1774 [12:52] <CubeTheThird> Callen, ok good good. In the launcher, can you press Edit Profile?
#1775 [12:52] <Callen> ok
#1776 [12:53] <CubeTheThird> Callen, there, check the Executable box, and change it to this: C:\Program Files (x86)\Java\jre1.8.0_91\bin\javaw.exe
#1777 [12:53] <gammelmand224> absol i use windows 8
#1778 [12:53] <Fish_> and then these worlds poped up in the sky saying
#1779 [12:53] <Fish_> i'm Granny
#1780 [12:53] <Callen> then save an try launching CubeTheThird ?
#1781 [12:53] <sunshine> ah i see
#1782 [12:53] <CubeTheThird> Callen, yes save the profile and try playing
#1783 [12:54] <Callen> Launching...
#1784 [12:54] <Callen> For a while
#1785 [12:54] * Braxton [Braxton@notlogged] has joined #minecrafthelp
#1786 [12:54] <Callen> I'll close it and try again
#1787 [12:55] <Fish_> my launcher on my other computer take 240 hours to lauch
#1788 [12:55] <sunshine> thanks for trying to help. bye
#1789 [12:55] <Fish_> wait I mean 24 hours
#1790 [12:55] <Callen> CubeTheThird: It gets to "Launching..." and then stops and does nothing
#1791 [12:55] <CubeTheThird> Callen, can you send me a paste of your launcher log?
#1792 [12:55] <Fish_> THE WILD WILD DUCK
#1793 [12:56] <Callen> ? There's no launcher text on screen, it's like it's frozen
#1794 [12:56] <Fish_> video keeps coming up when I try to get n my world
#1795 [12:56] * sunshine [sunshine@notlogged] has quit. (Quit: Web client closed)
#1796 [12:58] <Fish_> when i open up my other world it opens up with a small city but it was suppouse to be a survival world wi6th my little house and I only have 20 worlds and I had nver seen it before
#1797 [12:58] <Braxton> My minecraft when i open it where u hit play on where u can hit edit profile and so on all it says is loading
#1798 [12:58] <CubeTheThird> Fish_, I recommend you ask on the forums about that. That isn't a tech support issue
#1799 [12:58] <CubeTheThird> ??> Braxton launcher/log
#1800 [12:58] <Absol> Braxton: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1801 [12:58] <Absol> Braxton: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1802 [12:59] <Braxton> I posted it
#1803 [13:00] <Fish_> well I don't hav ean account and that site succuss and everyone always wants to prve you wrong just like the turkey experiment I told them about they thought I was crazy and said that that would be impossible and to get losrt
#1804 [13:00] <Callen> CubeTheThird: I don't know if you saw my last message
#1805 [13:00] <Braxton> brb
#1806 [13:00] <gammelmand224> iv'e got it http://paste.ubuntu.com/18647234/
#1807 [13:01] <CubeTheThird> Callen, you can't access the launcher log tab?
#1808 [13:01] <Fish_> sólo va a desaparecer estúpido tonto animal
#1809 [13:01] <Callen> CubeTheThird: Oh, ok i didn't know about that I'll make paste now
#1810 [13:01] <Callen> http://paste.ubuntu.com/18647301/
#1811 [13:01] * CubeTheThird kicked Fish_ from #minecrafthelp (Reason: ish_ :ok we've had enough of your nonsense)
#1812 [13:02] * HollyAssasin_ [HollyAssasin_@notlogged] has joined #minecrafthelp
#1813 [13:02] <CubeTheThird> Callen, in the Edit Profile menu, is the Game Directory box checked?
#1814 [13:02] <CubeTheThird> gammelmand224, one moment
#1815 [13:02] <Callen> Yes it is CubeTheThird
#1816 [13:02] <CubeTheThird> Callen, uncheck it
#1817 [13:02] <Callen> I will be back later, I have dinner now
#1818 [13:02] <Callen> Ok
#1819 [13:02] * iMarbox450 [iMarbox450@notlogged] has joined #minecrafthelp
#1820 [13:02] <HollyAssasin_> Hello! Today a windows 10 update came, i updated, and now my minecraft is in slow motion and impossible to play
#1821 [13:03] <HollyAssasin_> Does anybody know or have a solution??
#1822 [13:03] <urielsalis> HollyAssasin_, what do you mean with slow motion?
#1823 [13:03] <HollyAssasin_> Like everything moves in frames
#1824 [13:03] <Callen> CubeTheThird: I'll be back soon, but that didn't help either
#1825 [13:03] <HollyAssasin_> even the menu is really slow
#1826 [13:04] <urielsalis> HollyAssasin_, can you make a dxdiag?
#1827 [13:04] <urielsalis> HollyAssasin_, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1828 [13:04] <CubeTheThird> gammelmand224, ok you have 2 drivers to install
#1829 [13:04] <CubeTheThird> gammelmand224, first download and install the 3rd download: https://downloadcenter.intel.com/download/25978/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496
#1830 [13:04] <CubeTheThird> gammelmand224, after that download and install http://www.nvidia.com/download/driverResults.aspx/104724/en-us
#1831 [13:06] * iMarbox450 [iMarbox450@notlogged] has quit. (Ping timeout: 195 seconds)
#1832 [13:07] <HollyAssasin_> Here is dxdiag
#1833 [13:07] <HollyAssasin_> http://paste.ubuntu.com/18647565/
#1834 [13:07] <urielsalis> HollyAssasin_, download and install https://downloadcenter.intel.com/es/download/26079/Controlador-de-Gr-ficos-de-Intel-para-Windows-10-15-40-la-4-generaci-n-?product=81496
#1835 [13:08] <HollyAssasin_> Ok thanks
#1836 [13:08] * urielsalis tips hat
#1836 [13:09] * MORTIMERSGO [MORTIMERSGO@notlogged] has joined #minecrafthelp
#1837 [13:10] * david364 [david364@notlogged] has joined #minecrafthelp
#1838 [13:11] <gammelmand224> cubethethird it says the first driver is broker
#1839 [13:12] <urielsalis> gammelmand224, CubeTheThird had to leave, give me a moment while I read the logs of your issue
#1840 [13:12] * Kitcat_123 [Kitcat_123@notlogged] has joined #minecrafthelp
#1841 [13:12] <HollyAssasin_> urielsalis the ddriver doesnt suppoert my laptop
#1842 [13:12] <HollyAssasin_> the install is stopped
#1843 [13:12] <urielsalis> HollyAssasin_, hmm, one moment
#1844 [13:12] * Chris_ [Chris_@notlogged] has quit. (Ping timeout: 195 seconds)
#1845 [13:13] <Kitcat_123> Hello When I try to Install a minecraft skin it says Bad request how do I fix that
#1846 [13:13] <urielsalis> HollyAssasin_, download and install http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.15.4256_W10x64_A.zip?acerid=635756349696410352&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E1-772G&OS=ALL&LC=es&BC=ACER&SC=EMEA_11
#1847 [13:13] <urielsalis> Kitcat_123, install a minecraft skin? You have a console?
#1848 [13:13] <Kitcat_123> yes
#1849 [13:14] <Kitcat_123> well like upload to minecraft
#1850 [13:14] * david364 [david364@notlogged] has quit. (Ping timeout: 195 seconds)
#1851 [13:14] <Callen> CubeTheThird: Any other suggestions?
#1852 [13:14] <urielsalis> Kitcat_123, what browser are you using?
#1853 [13:14] <Kitcat_123> ....
#1854 [13:14] <Kitcat_123> i have no clue meh dad does this stuff
#1855 [13:15] <urielsalis> gammelmand224, download and install http://www.nvidia.com/download/driverResults.aspx/104724/en-us
#1856 [13:15] <urielsalis> Kitcat_123, you have the pc version or the console version?
#1857 [13:15] <Kitcat_123> pc computer
#1858 [13:15] <Kitcat_123> ...
#1859 [13:16] <urielsalis> Kitcat_123, what is your username?
#1860 [13:16] <Kitcat_123> Kitcat_123 XD
#1861 [13:17] <Kitcat_123> .....
#1862 [13:17] <urielsalis> Kitcat_123, this is the skin you just uploaded? http://textures.minecraft.net/texture/14f0c163b5c2b8b8f36edc897dd7a43514c8f47aaa97e54deae53681a10b6
#1863 [13:17] <Kitcat_123> that was meh old skin and yes im trying to get a new one ._.
#1864 [13:18] <urielsalis> Kitcat_123, can you try again and give me the full error message?
#1865 [13:18] <Kitcat_123> ok..
#1866 [13:18] <Kitcat_123> all it says is "bad request"
#1867 [13:19] <urielsalis> Kitcat_123, where does it say it? Same page or a blank page?
#1868 [13:19] <Kitcat_123> same page
#1869 [13:19] <HollyAssasin_> Ok i installed the drivers
#1870 [13:19] <HollyAssasin_> I will restart my pc
#1871 [13:19] <urielsalis> HollyAssasin_, restart your pc
#1872 [13:19] <HollyAssasin_> If it works i will tell you
#1873 [13:19] <urielsalis> Kitcat_123, can you take a screenshot?
#1874 [13:19] <urielsalis> HollyAssasin_, sure :)
#1875 [13:20] <Kitcat_123> uuh sorry how do i do that .-. oh wait i remeber nvm
#1876 [13:20] * katrina [katrina@notlogged] has joined #minecrafthelp
#1877 [13:21] <Kitcat_123> uuuuh nope ik how todo it on minecraft but not on othr things
#1878 [13:21] <Kitcat_123> sorry.
#1879 [13:21] * MORTIMERSGO [MORTIMERSGO@notlogged] has quit. (Ping timeout: 195 seconds)
#1880 [13:21] <urielsalis> Kitcat_123, press Impr PetSis, paste it on paint, save it, upload it to imgur.com and give me the link
#1881 [13:21] <Kitcat_123> ..
#1882 [13:21] * akjajkdja [akjajkdja@notlogged] has joined #minecrafthelp
#1883 [13:22] <Kitcat_123> ..
#1884 [13:22] <urielsalis> Kitcat_123, hm?
#1885 [13:22] <akjajkdja> my mc crashed saying java(tm) platform has stopped working
#1886 [13:23] * NicoAFA11 [NicoAFA11@notlogged] has joined #minecrafthelp
#1887 [13:23] <urielsalis> akjajkdja, one moment
#1888 [13:23] <Kitcat_123> ..............................................................................................................................................................................................................................................................................................................................................................................................................................................
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#1890 [13:23] <Kitcat_123> welp this is not helping
#1891 [13:23] <urielsalis> akjajkdja, can you give me a dxdiag?
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#1893 [13:23] <urielsalis> akjajkdja, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1897 [13:26] <TeaRex> I had visited this site about an hour and a half ago with a question about renewing security questions with my email. I still have not recieved the email regarding the topic from Mojang! I'm not sure what to do, as this issue doesn
#1898 [13:26] <TeaRex> doesn't allow me to do anything with my profile, including skin changing!
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#1900 [13:26] <katrina> it will not let me use he end portal and i dont know how to find my ip adress
#1901 [13:27] <katrina> like i dont understand how the ip\adress works
#1902 [13:27] <Braxton> Hello?
#1903 [13:27] <Braxton> My minecraft when i open it where u hit play on where u can hit edit profile and so on all it says is loading
#1904 [13:27] <HollyAssasin> Рун
#1905 [13:27] <HollyAssasin> Hey
#1906 [13:27] <HollyAssasin> The intel drivers
#1907 [13:27] <HollyAssasin> Actually helped me
#1908 [13:27] <Braxton> ?
#1909 [13:27] <HollyAssasin> Thanks m8!
#1910 [13:28] <Callen> Braxton
#1911 [13:28] <Braxton> Yes?
#1912 [13:28] <Callen> When you open the launcher
#1913 [13:28] * HollyAssasin [HollyAssasin@notlogged] has quit. (Client Quit)
#1914 [13:28] <Callen> and click edit profgile
#1915 [13:28] <katrina> does any one know how the IP/Adress works
#1916 [13:28] <Callen> is "game directory" ticked
#1917 [13:28] <Braxton> U can click it but it wont pop up
#1918 [13:28] <Callen> Oh
#1919 [13:29] <Callen> When did the problem start?
#1920 [13:29] <Braxton> Yesterday
#1921 [13:29] <Callen> Hm
#1922 [13:29] <Callen> I can't think of much
#1923 [13:29] <Braxton> Do u need my logs?
#1924 [13:29] <Callen> Nah
#1925 [13:29] <Callen> I don't know what people do with logs
#1926 [13:29] <Callen> lmao
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#1929 [13:29] <urielsalis> TeaRex, you will have to email Mojang
#1930 [13:29] <Braxton> What should i do?
#1931 [13:29] <urielsalis> ??> TeaRex mojang/email
#1932 [13:29] <Absol> TeaRex: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1933 [13:29] <Absol> TeaRex: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1934 [13:29] <Callen> I assume you've tried rebooting your pC
#1935 [13:30] <Braxton> Yes
#1936 [13:30] <Callen> And reinstalling the launcher?
#1937 [13:30] <urielsalis> hi Callen, what is your issue?
#1938 [13:30] <Braxton> Yes
#1939 [13:30] <urielsalis> hi Braxton, what is your issue?
#1940 [13:30] <Braxton> My minecraft when i open it where u hit play on where u can hit edit profile and so on all it says is loading
#1941 [13:30] <urielsalis> Braxton, can you give me the logs?
#1942 [13:30] <urielsalis> Braxton, Copy the full text to paste.ubuntu.com and give us the link that it takes you to
#1943 [13:30] <TeaRex> Absol: Ugh I didn't intend to wait this long! Thank you anyway.
#1944 [13:30] <Callen> TeaRex:
#1945 [13:31] <katrina> hello why does mine craft keep booting me out
#1946 [13:31] <Braxton> urielsalis http://paste.ubuntu.com/
#1947 [13:31] <Callen> TeaRex:
#1948 [13:32] <TeaRex> Ugh, now I have to find my identifaction code! This is such a hassle.
#1949 [13:33] <katrina> and why is the end portal not letting me put ender pearls in it
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#1953 [13:33] <urielsalis> katrina, I think you need to put ender eyes
#1954 [13:33] <TeaRex> I did'nt suspect such trouble over a bug caused by Mojang.
#1955 [13:33] <urielsalis> TeaRex,it says your security questions changed, right?
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#1957 [13:33] <Braxton> urielsalis
#1958 [13:33] <urielsalis> Braxton, yes?
#1959 [13:33] <Braxton> what should i do?
#1960 [13:34] <urielsalis> Braxton, can you paste the link again? I crashed
#1961 [13:34] <katrina> how do i get ender eyes then
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#1963 [13:34] <TeaRex> Urielsalis, No. I entered the correct answers, but it said one of them was incorrect. I sent for new ones, but never got the email.
#1964 [13:34] <Braxton> http://paste.ubuntu.com/18649145/
#1965 [13:34] <urielsalis> katrina, http://minecraft.gamepedia.com/Eye_of_Ender
#1966 [13:34] <d> gf
#1967 [13:34] <urielsalis> TeaRex, most likely they were the wrong answer, and if you dont include the transaction ID, its more likely they will not answer
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#1969 [13:35] <urielsalis> ??> Braxton win/resinst
#1970 [13:35] <urielsalis> ??> Braxton win/reinst
#1971 [13:35] <Absol> Braxton: You may need to reinstall the locally installed files that Minecraft puts into place.
#1972 [13:35] <Absol> Braxton: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1973 [13:35] <gammelmand224> downloading the driver diden't work i still crash :(
#1974 [13:35] <urielsalis> gammelmand224, you installed it?
#1975 [13:35] <gammelmand224> yes
#1976 [13:35] <TeaRex> urielsalis, I know the exact name of the first school I attended. I'm pretty sure it's not my fault. Thank you for the help, and I'll try to make the struggle of this all minimal as possible.
#1977 [13:35] <urielsalis> gammelmand224, and you restarted your pc?
#1978 [13:36] <gammelmand224> no
#1979 [13:36] <urielsalis> TeaRex, capitalization/spaces matter, so it might be that
#1980 [13:36] <urielsalis> gammelmand224, can you do so?
#1981 [13:36] <gammelmand224> yes brb
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#1983 [13:36] <TeaRex> urielsalis, I tried with spaces, no spaces, and all cases. It still hasn't worked!
#1984 [13:37] <urielsalis> TeaRex, then your only option is sending the email to Mojang, with your transaction ID and waiting
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#1986 [13:37] <urielsalis> ??> TeaRex account/trans-id
#1987 [13:37] <Absol> TeaRex: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
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#1989 [13:38] <Braxton> Absol
#1990 [13:38] <urielsalis> Braxton, absol is a bot
#1991 [13:39] <TeaRex> urielsalis: I just wish I could find my ID!
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#1993 [13:40] <urielsalis> TeaRex, I cant help you with that
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#1999 [13:44] <katrina> thx
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#2018 [14:02] <Ender_Homie45> My account thinks it's a demo account
#2019 [14:03] <CubeTheThird> Ender_Homie45, what is your minecraft username?
#2020 [14:03] <paula> http://paste.ubuntu.com/18650993/ If you click on this link then you will see what i get to see if i open minecraft. I buyed it for my brother en now it doesn't work
#2021 [14:03] <paula> What do i have to do?
#2022 [14:04] <CubeTheThird> paula, one moment
#2023 [14:04] <paula> Okay
#2024 [14:04] <CubeTheThird> paula, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#2025 [14:04] <effistup> it does not lets me to run minecraft it says "lack of updated grahpics drivers"
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#2027 [14:05] <paula> Oh serious? hmm okay
#2028 [14:05] <paula> Thanks for youre help!
#2029 [14:05] <effistup> it does not lets me to run minecraft it says "lack of updated grahpics drivers"
#2030 [14:05] <CubeTheThird> effistup, do you have a dxdiag report?
#2031 [14:05] <effistup> yes
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#2033 [14:06] <CubeTheThird> effistup, give a URL to it here
#2034 [14:06] <effistup> paste in chat?
#2035 [14:06] * Ender_Homie45 [Ender_Homie45@notlogged] has quit. (Ping timeout: 195 seconds)
#2036 [14:06] <effistup> http://paste.ubuntu.com/18650961/
#2037 [14:07] <CubeTheThird> effistup, one moment
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#2039 [14:07] <calian_2002> calian_2002
#2040 [14:08] <calian_2002> 555555
#2041 [14:08] * xola [xola@notlogged] has quit. (Read error: Connection reset by peer)
#2042 [14:08] <calian_2002> 99999
#2043 [14:08] <calian_2002> 665
#2044 [14:08] <calian_2002> 555
#2045 [14:08] <calian_2002> 5555555
#2046 [14:08] <calian_2002> 555555
#2047 [14:08] * CubeTheThird kicked calian_2002 from #minecrafthelp (Reason: alian_2002 :calian_2002)
#2048 [14:08] <CubeTheThird> effistup, download and install http://www.nvidia.com/download/driverResults.aspx/99992/en-us
#2049 [14:08] <effistup> ok
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#2051 [14:10] <effistup> it opend nvidia
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#2055 [14:13] <effistup> i did it and now it will open minecraft?
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#2057 [14:14] <effistup> oh yes thanks so much
#2058 [14:14] <effistup> <3
#2059 [14:14] <awesomeandy> well i have an account under an old email that i don't have access to anymore. it wouldn't let me migrate that account to the new one i just created
#2060 [14:14] * A_D|AFK is now known as A_D
#2061 [14:17] <CubeTheThird> awesomeandy, you'll have to contact Mojang about that
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#2063 [14:18] <CubeTheThird> ??> awesomeandy mojang/email
#2064 [14:18] <Absol> awesomeandy: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2065 [14:18] <Absol> awesomeandy: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#2067 [14:18] <C> I can't log in to my account
#2068 [14:18] <C> What do I do?
#2069 [14:18] * effistup [effistup@notlogged] has quit. (Ping timeout: 195 seconds)
#2070 [14:18] <CubeTheThird> C, what happens when you try?
#2071 [14:18] * C is now known as Guest29343
#2072 [14:18] <MinceraftGuy> hello my minecraft says native launcher cant update please help
#2073 [14:19] <CubeTheThird> MinceraftGuy, what anti-virus and firewall software do you have?
#2074 [14:19] <MinceraftGuy> activast
#2075 [14:20] <MinceraftGuy> wait no avast
#2076 [14:20] <CubeTheThird> MinceraftGuy, avast free?
#2077 [14:21] <MinceraftGuy> yes
#2078 [14:21] <MinceraftGuy> i have mac by the way
#2079 [14:21] * Guest29343 [Guest29343@notlogged] has quit. (Ping timeout: 195 seconds)
#2080 [14:21] <CubeTheThird> MinceraftGuy, ahh that's a known issue with avast. In avast, turn off web and file scanning, then try again
#2081 [14:22] * DopeGhoti [DopeGhoti@notlogged] has joined #minecrafthelp
#2082 [14:22] <MinceraftGuy> iveok trying
#2083 [14:22] <MinceraftGuy> ok
#2084 [14:23] <MinceraftGuy> its downloading runtime
#2085 [14:23] <CubeTheThird> MinceraftGuy, once it's done you can turn it back on
#2086 [14:23] <MinceraftGuy> ok lets see if it works
#2087 [14:23] <MinceraftGuy> its stuck on 59.51
#2088 [14:24] <MinceraftGuy> oh wait no
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#2091 [14:26] <MinceraftGuy> ok that i didnt turn oof the right setting im trying again
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#2093 [14:28] <MinceraftGuy> cube?
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#2095 [14:28] <CubeTheThird> yes?
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#2097 [14:29] <MinceraftGuy> didnt work
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#2099 [14:30] <MinceraftGuy> ok i turned off all possible settings
#2100 [14:30] <CubeTheThird> MinceraftGuy, are you able to turn off avast's firewall?
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#2107 [14:34] <MinceraftGuy> how do i do that?
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#2110 [14:36] <CubeTheThird> MinceraftGuy, hmm it may not be an option because it's the free version
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#2112 [14:37] <MinceraftGuy> no i did it in settings lets see if minecraft works!
#2113 [14:37] <CubeTheThird> ok
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#2115 [14:38] <MinceraftGuy> CubeTheThird, how do you work this out?
#2116 [14:38] <CubeTheThird> MinceraftGuy, what do you mean?
#2117 [14:38] <MinceraftGuy> it failed
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#2119 [14:38] <MinceraftGuy> wont work
#2120 [14:38] <MinceraftGuy> should i unistall avast
#2121 [14:39] <CubeTheThird> MinceraftGuy, ya try uninstalling it
#2122 [14:39] <CubeTheThird> MinceraftGuy, not sure why it's been doing this, but it's affected many mac users
#2123 [14:40] <MinceraftGuy> ok so could it be something with Mojang now?
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#2125 [14:40] <CubeTheThird> MinceraftGuy, no. It's only affected mac users with avast. I'm guessing some recent avast update causes it
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#2128 [14:42] <MinceraftGuy> yay Minecraft works!!!
#2129 [14:42] <MinceraftGuy> thank you so much
#2130 [14:42] <CubeTheThird> awesome!
#2131 [14:43] <Maunzipu> Hello! i've already contacted you today due to troubles with my minecraft account. i could not log in. now i can, but i suddenly have to verify my email adress and also, i can only play minecraft in demo mode. i've purchased the game one and a half years ago, have not refundet it, have not changed my email adress and can prove my purchase... please help =(
#2132 [14:43] <Maunzipu> *verify again
#2133 [14:44] <CubeTheThird> Maunzipu, what is your username?
#2134 [14:44] <Maunzipu> maunzipu it is
#2135 [14:45] <CubeTheThird> Maunzipu, as far as I can tell that name was changed yesterday
#2136 [14:45] * MinceraftGuy [MinceraftGuy@notlogged] has quit. (Ping timeout: 195 seconds)
#2137 [14:45] <Maunzipu> okay, that is strange, i haven't changed anything
#2138 [14:45] <Maunzipu> what is it now?
#2139 [14:45] <CubeTheThird> Maunzipu, in that case it's most likely your account was compromised. You'll have to contact Mojang about this
#2140 [14:46] <CubeTheThird> ??> Maunzipu mojang/email
#2141 [14:46] <Absol> Maunzipu: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2142 [14:46] <Absol> Maunzipu: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2143 [14:46] <Maunzipu> oh no, how can this happen? =(
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#2145 [14:47] <Maunzipu> do i have to take any steps like changing email adress, etc?
#2146 [14:47] <Maunzipu> anything i can do besides mailing (which ill do immediately)?
#2147 [14:48] <CubeTheThird> Maunzipu, I'd recommend you reset the passwords for your mojang account and email
#2148 [14:48] <cobalt_wepon> minecraft isn't rendering for me
#2149 [14:49] <Maunzipu> will do! thank you!
#2150 [14:49] <Maunzipu> will do! thank you!
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#2152 [14:49] <cobalt_wepon> I'm on windows10
#2153 [14:49] <cobalt_wepon> I don't know whats wrong
#2154 [14:49] <CubeTheThird> cobalt_wepon, what happens?>
#2155 [14:50] <cobalt_wepon> the game crashes when Ilaunchit
#2156 [14:51] <cobalt_wepon> I already updated the graphics
#2157 [14:51] <CubeTheThird> cobalt_wepon, do you have a dxdiag report?
#2158 [14:51] <cobalt_wepon> yes
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#2160 [14:51] <CubeTheThird> cobalt_wepon, give a URL to it here
#2161 [14:51] <cobalt_wepon> http://paste.ubuntu.com/18652897/
#2162 [14:51] <cobalt_wepon> http://paste.ubuntu.com/18652897/
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#2167 [14:55] <CubeTheThird> cobalt_wepon, one moment
#2168 [14:55] <cobalt_wepon> it's okay
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#2173 [14:57] <CubeTheThird> cobalt_wepon, try download and install the 4th download: https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210
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#2176 [15:00] <cobalt_wepon> my computer isn't letting me download it
#2177 [15:01] <CubeTheThird> cobalt_wepon, what happens?
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#2179 [15:02] <cobalt_wepon> it says the signature is invalid
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#2184 [15:04] <CubeTheThird> cobalt_wepon, you'll have to re-download it
#2185 [15:04] <CubeTheThird> cobalt_wepon, perhaps try using a different browser
#2186 [15:08] * gammelmand224 [gammelmand224@notlogged] has joined #minecrafthelp
#2187 [15:08] <gammelmand224> hello i restarted and downloadet the thing
#2188 [15:08] <gammelmand224> what do i do now?
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#2193 [15:11] <CubeTheThird> gammelmand224, did you install it?
#2194 [15:12] * gammelmand224 [gammelmand224@notlogged] has quit. (Ping timeout: 195 seconds)
#2195 [15:13] <cobalt_wepon> it saysi'm using the wrong operating system
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#2198 [15:14] <pinfloy> someone?
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#2200 [15:15] <pinfloy> i need help, i lost an account
#2201 [15:15] <CubeTheThird> cobalt_wepon, you downloaded the 4th one on the page right?
#2202 [15:15] <cobalt_wepon> yes
#2203 [15:15] <CubeTheThird> pinfloy, how so?
#2204 [15:15] <CubeTheThird> cobalt_wepon, the 64 bit one right? what error message did it give you?
#2205 [15:15] <cobalt_wepon> forth one from the top, the last one
#2206 [15:16] <cobalt_wepon> it said invalid signatre
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#2211 [15:16] <CubeTheThird> cobalt_wepon, can you try downloading it with a different web browser? it sounds like the download is corrupted
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#2214 [15:16] <pinfloy> Look, I got a bill for a medium rare but it q a month that has disappeared and I want to use that name ... and now will not let me
#2215 [15:17] <chaoskaz> i am trying to make a hamachi modded server for 1.8.9 but it only shows for 1.10.2
#2216 [15:17] <CubeTheThird> pinfloy, umm what? a bill? what are you talking about?
#2217 [15:17] <pinfloy> an account xd
#2218 [15:18] <CubeTheThird> ??> chaoskaz net/hamachi
#2219 [15:18] <Absol> chaoskaz: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#2220 [15:18] <pinfloy> google traductor
#2221 [15:18] <Absol> chaoskaz: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#2222 [15:18] <CubeTheThird> pinfloy, where did you buy the account?
#2223 [15:18] <chaoskaz> where can i get a free minecraft multiplayer server for a pixelmon series
#2224 [15:19] <pinfloy> a website purchase service of my country
#2225 [15:19] <pinfloy> like e-bay
#2226 [15:19] <shelbydoo05> pixel format not accelerated, i have attempted to download countless drivers, most cannot be installed don't know what else to do to get the right graphics drivers for minecraft. system is running microsoft basic driver. http://paste.ubuntu.com/18654203/
#2227 [15:20] <CubeTheThird> pinfloy, the only legal sells for minecraft are on their website (minecraft.net), amazon.com for gift codes, and local stores where you can buy gift codes
#2228 [15:20] <CubeTheThird> shelbydoo05, one moment
#2229 [15:20] <pinfloy> Now I have purchased an original account from minecraf.net and all fine with that but I want to use the name that had the other account ...
#2230 [15:21] * shelbydoo05_ [shelbydoo05_@notlogged] has quit. (Ping timeout: 195 seconds)
#2231 [15:21] <CubeTheThird> pinfloy, sorry, but you do not legally own the account. it's a violation of the EULA to resell accounts
#2232 [15:22] <CubeTheThird> shelbydoo05, download and install http://www.nvidia.com/download/driverResults.aspx/99999/en-us
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#2234 [15:22] <pinfloy> and you can delete the account xxpinfloyxx?
#2235 [15:22] <shelbydoo05> i will give it a try, but most won't install. thanks will get back to you
#2236 [15:23] <pinfloy> it doesnt have email
#2237 [15:23] <pinfloy> or the name
#2238 [15:23] <pinfloy> delete the name
#2239 [15:23] <CubeTheThird> pinfloy, the name is still registered, so Mojang cannot delete it
#2240 [15:26] <pinfloy> yes, but the account name xxpinfloyxx got it for illegal means as you say
#2241 [15:26] <CubeTheThird> pinfloy, yes, so only the original owner can revoke the name
#2242 [15:27] <pinfloy> :( ok
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#2244 [15:29] <PakoGamer10> I need help, when i try to start minecraft it crashes and it says "Pixel Format Not Accelerated" http://paste.ubuntu.com/18656320/
#2245 [15:30] <CubeTheThird> PakoGamer10, one moment
#2246 [15:30] <CubeTheThird> PakoGamer10, 2 things. Firstly your graphics card is not supported beyond windows 7
#2247 [15:30] * DimiMaster21 [DimiMaster21@notlogged] has joined #minecrafthelp
#2248 [15:31] <CubeTheThird> PakoGamer10, secondly, if you were to downgrade to windows 7, due to a bug in the last drivers intel released, you will not be able to play the most recent versions of the game
#2249 [15:32] <PakoGamer10> So, what i need to do to fix it?
#2250 [15:33] <CubeTheThird> PakoGamer10, is your computer a laptop or desktop?
#2251 [15:34] <PakoGamer10> a laptop
#2252 [15:34] <CubeTheThird> PakoGamer10, then these are your options: downgrade to windows 7 (you can play minecraft 1.7.2 and older), use Linux (more technical), or use a newer computer
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#2254 [15:36] <PakoGamer10> ok
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#2256 [15:38] <Callen> Galaxy_2Alex:
#2257 [15:38] <Callen> CubeTheThird:
#2258 [15:38] <Callen> Is there anyone online?
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#2263 [15:43] <bgsteiner> ?
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#2268 [15:46] <AJ> when i try to change my email, it says Error, couldn't load secur
#2269 [15:47] <AJ> ity challenge
#2270 [15:47] <CubeTheThird> AJ, you should try again later. If the issue persists, you'll have to contact Mojang
#2271 [15:47] <AJ> I've been trying for days and it does the same thing
#2272 [15:47] <AJ> thanks for the help though
#2273 [15:48] <CubeTheThird> ??> AJ mojang/email
#2274 [15:48] * so1itario [so1itario@notlogged] has quit. (Ping timeout: 195 seconds)
#2275 [15:48] <Absol> AJ: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2276 [15:48] <Absol> AJ: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2277 [15:48] <AJ> Thank you for helping me!
#2278 [15:48] <AJ> Have a good day
#2279 [15:48] <AJ> bye
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#2281 [15:49] <aaaaaaaaaa> a
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#2291 [15:59] <shelbydoo05> sorry me again, did not work, still get pixel format not accelerated even after download and installation of nvidia link.
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#2298 [16:04] <fierypotatoMC> Hello! My Minecraft username is fierypotato and I was wondering why I can't chat on online multiplayer. (Because I can say things in single player just fine.)
#2299 [16:06] * richardbonzinho [richardbonzinho@notlogged] has quit. (Quit: Web client closed)
#2300 [16:08] <bgsteiner> fierypotatoMC: does the chat bar pop up in multiplayer
#2301 [16:08] <fierypotatoMC> yes people can say things to me but all i can do is /msg
#2302 [16:08] <fierypotatoMC> if the server allows
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#2304 [16:09] <Nathan_> Minecraft will not install.
#2305 [16:10] <Nathan_> It says that it is likely due to a corrupt file I think, and to reinstall it. I have tried several times.
#2306 [16:10] <fierypotatoMC> Do you have enough storage on your computer?
#2307 [16:11] <Nathan_> Yes.
#2308 [16:12] <fierypotatoMC> I had the same problem on my pc but i can't remember how I fixed it. What OS do you use? I.E windows/mac os
#2309 [16:12] <Nathan_> It says that it is, "Unable to start the Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft."
#2310 [16:12] <Nathan_> Windows 10.
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#2312 [16:13] <fierypotatoMC> so you have the wizard though, right?>
#2313 [16:14] <Nathan_> Yes.
#2314 [16:14] <fierypotatoMC> try pressing the 'Repair' button if you can
#2315 [16:14] <Nathan_> I have tried that as well with no luck.
#2316 [16:15] <fierypotatoMC> Try deleting and then re-downloading the wizard, that's what I did
#2317 [16:15] <fierypotatoMC> that might work for you, though I did use another windows version
#2318 [16:15] <Nathan_> I've tried that as well. I've uninstalled it, restarted the computer, then tried to install it again.
#2319 [16:16] <Nathan_> So you used the one that uses Java?
#2320 [16:17] <fierypotatoMC> what is the file end? I.E .exe/.jar
#2321 [16:17] <Nathan_> .exe
#2322 [16:18] <bgsteiner> copy a full log and paste it to http://paste.ubuntu.com
#2323 [16:18] <bgsteiner> then give us a link
#2324 [16:18] <fierypotatoMC> ok nathan refer to https://help.mojang.com/customer/en/portal/articles/928803-minecraft-download-stops?b_id=5408 for help
#2325 [16:19] <fierypotatoMC> bgsteiner I'll do that
#2326 [16:20] <Nathan_> I don't know of a log to copy and paste.
#2327 [16:21] <fierypotatoMC> he wasn't talking to you nathan
#2328 [16:22] <Nathan_> Thanks fiery
#2329 [16:23] <Nathan_> I saw that link fiery. I have installed the older version using Java. I guess I'll just stick with that.
#2330 [16:24] <fierypotatoMC> here you go bgsteiner http://paste.ubuntu.com/18660031/
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#2332 [16:25] <bgsteiner> and this problem is on any server?
#2333 [16:25] <bgsteiner> or just one
#2334 [16:25] <fierypotatoMC> all of them
#2335 [16:26] <bgsteiner> Ok yeah that sounds like something may have gotten corrupted or not downloaded correctly
#2336 [16:26] <ojisnotguilty> i updated my laptop from windows 7 to windows ten and when tried to play minecraft it keeps crashing and wont allow me to play
#2337 [16:26] <fierypotatoMC> the error message in chat says: 'cannot send chat message'
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#2339 [16:27] <fierypotatoMC> bgsteiner but this problem has just come up
#2340 [16:27] <xola> ??> ojisnotguilty win/dxdiag
#2341 [16:27] <Absol> ojisnotguilty: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2342 [16:27] <fierypotatoMC> could it have been from updating from windows 8 to windows 10 bgsteiner?
#2343 [16:27] <ojisnotguilty> ive already finished
#2344 [16:27] <bgsteiner> Still with the rest of the game working fine and you abel to join servers its a specific thing
#2345 [16:28] <bgsteiner> from a recent update to windows or from minecraft updating
#2346 [16:28] <xola> ojisnotguilty you may get to downgrade but follow the instructions to see if your hardware has win10 support
#2347 [16:28] <fierypotatoMC> from a recent minecraft update I believe
#2348 [16:29] <fierypotatoMC> I'll try using the repair function in the minecraft wizard
#2349 [16:29] <ojisnotguilty> how to i find that out ive followed the instructions before co ming here i have my dxdiag report
#2350 [16:30] <xola> you should have a paste.ubuntu link to give here
#2351 [16:30] <ojisnotguilty> i do, do you want me to paste it
#2352 [16:31] <xola> oj is guilty?
#2353 [16:31] <xola> I had not heard
#2354 [16:31] <shelbydoo05> sorry me again, did not work, still get pixel format not accelerated even after download and installation of nvidia driver download link. this is making me crazy. installed java, then java upgrade uninstalled jave for update, stillo minecraft does not load,
#2355 [16:31] <ojisnotguilty> http://paste.ubuntu.com/18659967/
#2356 [16:32] <xola> ??> ojisnotguilty win/downgrade
#2357 [16:32] <Absol> ojisnotguilty: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2358 [16:32] <ojisnotguilty> which version should i downgrade to
#2359 [16:33] <xola> go back to windows 7
#2360 [16:33] <xola> read the link
#2361 [16:33] <xola> it tells you how, and if you can
#2362 [16:33] <xola> 30 days after upgrading to 10 and you're stuck
#2363 [16:34] <xola> so downgrade a.s.a.p.
#2364 [16:35] * XionTheCrack [XionTheCrack@notlogged] has joined #minecrafthelp
#2365 [16:36] * Jesus [Jesus@notlogged] has joined #minecrafthelp
#2366 [16:37] <Jesus> hey im locked out of my account and i dont know my security questions and myemail is my old one so i dont know the password
#2367 [16:37] <Jesus> can anybody help me get my account back
#2368 [16:37] <XionTheCrack> I NEED HELP
#2369 [16:37] <CubeTheThird> ??> XionTheCrack ask
#2370 [16:37] <Absol> XionTheCrack: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#2371 [16:37] <Absol> XionTheCrack: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#2372 [16:37] <CubeTheThird> ??> Jesus account/send-email
#2373 [16:37] <Absol> Jesus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#2374 [16:37] <Absol> Jesus: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2375 [16:38] <Jesus> Jesus_MF is the account cubethethird
#2376 [16:38] <CubeTheThird> Jesus, do what Absol said
#2377 [16:38] * fierypotatoMC [fierypotatoMC@notlogged] has quit. (Ping timeout: 195 seconds)
#2378 [16:38] <Jesus> on what replies i just sent the message here i didnt go anywhere else
#2379 [16:39] * CubeTheThird facepalms
#2379 [16:39] <bgsteiner> ok...?
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#2396 [16:49] <Camsmitty17> OK so, I keep getting the messages saying update my graphics driver but none of them needed to be updated
#2397 [16:49] <CubeTheThird> Camsmitty17, do you have a dxdiag report?
#2398 [16:49] <Bene_br> i need help
#2399 [16:49] <Camsmitty17> ]yes
#2400 [16:49] <Camsmitty17> yes
#2401 [16:49] <CubeTheThird> Camsmitty17, give a URL to it here
#2402 [16:49] <jp149> Im having the same problem
#2403 [16:49] <CubeTheThird> ??> Bene_br ask
#2404 [16:49] <Absol> Bene_br: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#2405 [16:49] <Absol> Bene_br: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#2406 [16:50] <CubeTheThird> jp149, do you have a dxdiag report?
#2407 [16:50] <jp149> yes
#2408 [16:50] <Bene_br> I can not connect to my minecraft account already changed the password
#2409 [16:50] <Camsmitty17> how do I do that
#2410 [16:50] <CubeTheThird> Camsmitty17, did you paste it onto http://paste.ubuntu.com ?
#2411 [16:50] <CubeTheThird> jp149, give a URL to it here
#2412 [16:50] <jp149> Do i just paste the link on this chat?
#2413 [16:50] <CubeTheThird> Bene_br, what happens when you try?
#2414 [16:50] <CubeTheThird> jp149, that's right
#2415 [16:50] <jp149> http://paste.ubuntu.com/18661635/
#2416 [16:51] <CubeTheThird> jp149, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#2417 [16:51] <Bene_br> says that the password is incorrect but not this
#2418 [16:51] <jp149> Ok Thank You
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#2420 [16:51] <CubeTheThird> ??> Bene_br login/throttle
#2421 [16:52] <Absol> Bene_br: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2422 [16:52] <Absol> Bene_br: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#2423 [16:52] <Bene_br> OK thank you
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#2426 [16:54] <Camsmitty17> ------------------ System Information ------------------ Time of this report: 7/6/2016, 14:50:39 Machine name: CAM Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r4.141028-1500) Language: English (Regional Setting: English) System Manufacturer: TOSHIBA System Model: Satellite M505 BIOS: BIOS Date: 05/20/10 17:08:35 Ver: 2.50 Processor: Pentium(R) Dual-Co
#2427 [16:54] <CubeTheThird> Camsmitty17, paste it onto http://paste.ubuntu.com
#2428 [16:54] <Camsmitty17> I did
#2429 [16:55] <CubeTheThird> Camsmitty17, give the link to your paste here
#2430 [16:55] * rodrgio [rodrgio@notlogged] has joined #minecrafthelp
#2431 [16:55] <Camsmitty17> http://paste.ubuntu.com/18661946/
#2432 [16:57] <CubeTheThird> Camsmitty17, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#2433 [16:57] * Camsmitty17 [Camsmitty17@notlogged] has quit. (Quit: Web client closed)
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#2435 [16:57] <Camsmitty17> Im back sorry
#2436 [16:57] <Camsmitty17> so what happened
#2437 [16:57] <CubeTheThird> Camsmitty17, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#2438 [16:57] <jrabe> <CubeTheThird> Camsmitty17, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#2439 [16:57] <CubeTheThird> lol
#2440 [16:57] <jrabe> Whooops, sorry.
#2441 [16:57] * CubeTheThird pats jrabe on the head
#2441 [16:58] <Camsmitty17> But i played on windows 8.1 before
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#2444 [16:59] <CubeTheThird> Camsmitty17, well I don't know how that worked. Either way, we can't fix it because we can't reinstall drivers since they aren't officially valid for windows 8/8.1
#2445 [16:59] <Camsmitty17> uggg I spent all day trying to down grade to windows 8.1
#2446 [17:03] * GramaerStrafez [GramaerStrafez@notlogged] has joined #minecrafthelp
#2447 [17:04] <GramaerStrafez> Hello. currently i cannot download anything on the computer (for some stupid crud) and i know they removed the web version of minecraft. is there any other way i could be able to play it? without downloading it
#2448 [17:04] <jrabe> GramaerStrafez: you need to purchase and download Minecraft in order to play.
#2449 [17:05] <CubeTheThird> GramaerStrafez, even a web version (not there there is one now) requires you downloading a bunch of game files
#2450 [17:05] <GramaerStrafez> eh
#2451 [17:05] <GramaerStrafez> thanks anyways
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#2453 [17:05] <CubeTheThird> GramaerStrafez, why can't you download anything?
#2454 [17:06] <GramaerStrafez> because my parents think it ruins the computer, even though its still crud. and i have nothing on it. heh
#2455 [17:06] <CubeTheThird> O.o that makes no sense
#2456 [17:06] <GramaerStrafez> yea i know. but i have to obey them anyways.
#2457 [17:07] <GramaerStrafez> i was thinking about talking to them about like installing it into a USB. but i still am not sure as to whether or not they will get the concept or even change their mind
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#2460 [17:09] <GramaerStrafez> do you have any sort of suggestion as to how i may convince them? ( sorry if this is too much lol. ik this is a mc help chat)
#2461 [17:09] <CubeTheThird> GramaerStrafez, are they worried about viruses?
#2462 [17:10] <GramaerStrafez> no. they just think that my "programs" slow down the computer. and i was thinking maybe if i could have them understand the USB memory stick. they would change their mind
#2463 [17:10] <GramaerStrafez> because the files would be on the usb
#2464 [17:11] <CubeTheThird> GramaerStrafez, well installing programs doesn't slow down a computer unless they are running, and Minecraft doesn't run in the background
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#2466 [17:12] <GramaerStrafez> yea, but whenever i try to explain anything to them they are unreasonable. and i'm just not sure how to persuade them. i dont have to have a life of only playing on my ps3 lol (not hating on ps3's)
#2467 [17:12] <GramaerStrafez> want to have*
#2468 [17:13] <CubeTheThird> GramaerStrafez, well I dono if this would work, but the older game launcher doesn't "install" in the traditional sense, and just launches the game
#2469 [17:13] <CubeTheThird> GramaerStrafez, it still downloads the game files, but it doesn't add it to the start menu or anything like that
#2470 [17:14] <GramaerStrafez> i could try that. but my ultimate goal is to return to a server i was head moderator on. because the server took a big hit when i left. and im not even sure if its up anymore. (not trying to be prideful saying i made an impact. it's their words)
#2471 [17:14] <urielsalis> GramaerStrafez, what I did: Linux distro that I dual-booted, when they said I filled the whole computer of viruses, I persuaded them to buy one for me and guess which one was full of viruses later?
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#2473 [17:14] <urielsalis> (refering to <GramaerStrafez> because my parents think it ruins the computer, even though its still crud. and i have nothing on it. heh)
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#2475 [17:15] <GramaerStrafez> i could try that. thanks for the advice guys
#2476 [17:17] <Adely> hey there when I launch minecraft a message says : "We're Sorry but it seems there was an error while trying to render aspects of the game" what should I do?
#2477 [17:17] <GramaerStrafez> are non moderators allowed to answer questions?
#2478 [17:17] * herobrine [herobrine@notlogged] has quit. (Quit: Web client closed)
#2479 [17:18] <Adely> what are non moderators?
#2480 [17:18] * hk [hk@notlogged] has quit. (Quit: Web client closed)
#2481 [17:18] <urielsalis> GramaerStrafez, yup, if you know the answer just answer. We are all volunteers here
#2482 [17:18] <urielsalis> Adely, you have a dxdiag?
#2483 [17:18] <Adely> yea
#2484 [17:18] <GramaerStrafez> alright. because since i can't play mc i want to contribute some how.
#2485 [17:18] <urielsalis> Adely, can you give me the link?
#2486 [17:18] <Adely> http://paste.ubuntu.com/18663196/
#2487 [17:19] * Crystal|AFK [Crystal|AFK@notlogged] has quit. (Quit: System.exit(69))
#2488 [17:19] <Adely> it seem to be I have the old version of it but I don't know how to update
#2489 [17:20] <urielsalis> ??> Adely oem/hp/product-num
#2490 [17:20] <Adely> what's that?
#2491 [17:20] <urielsalis> ??> Adely oem/hp/product-number
#2492 [17:20] <Absol> Adely: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#2493 [17:20] <Absol> Adely: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#2494 [17:20] * ludmila [ludmila@notlogged] has left #minecrafthelp
#2495 [17:20] <Absol> Adely: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#2496 [17:20] * PhantomPhreak is now known as linuxdaemon
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#2500 [17:21] <Adely> guys you're all talking at the same time, can only 1 tell me what should I do?
#2501 [17:21] * Crystal|AFK [Crystal|AFK@notlogged] has joined #minecrafthelp
#2502 [17:22] <Adely> btw I don't have "Fn" button
#2503 [17:22] <urielsalis> ??> Adely bot
#2504 [17:22] <Absol> Adely: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#2505 [17:22] <urielsalis> Adely, then use the second method
#2506 [17:22] <PedroDozze> Installed windows 10 and my minecraft n wants to open
#2507 [17:22] <PedroDozze> i am brizilian
#2508 [17:22] <Adely> I have windows 10 too
#2509 [17:23] <urielsalis> Adely, Search for "HP support Assistant"
#2510 [17:23] <urielsalis> Adely, On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#2511 [17:24] <PedroDozze> but my minecraft n wants to open talks something about the DRX
#2512 [17:24] <PedroDozze> http://paste.ubuntu.com/18663580/
#2513 [17:24] <urielsalis> PedroDozze, there are no drivers for your graphics card for Windows 10, downgrade to Windows 7 or get a new graphics card(if you have a desktop pc) or play in another pc
#2514 [17:24] <urielsalis> PedroDozze, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2515 [17:25] <Adely> my hp support assistant is Expired is this ok?
#2516 [17:26] <PedroDozze> yes... i do...
#2517 [17:26] <urielsalis> Adely, thats, weird
#2518 [17:26] <PedroDozze> well, tanks
#2519 [17:26] <PedroDozze> bye
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#2521 [17:26] <Adely> it says that it's EXPIRED
#2522 [17:26] <urielsalis> Adely, oh, that might be cause your warranty is expired
#2523 [17:26] <urielsalis> Adely, dont pay attention to that
#2524 [17:27] <Adely> ok
#2525 [17:27] <Adely> I can't find system information tab
#2526 [17:28] <urielsalis> Adely, it should be something like this http://support.hp.com/doc-images/309/c04773075.jpg
#2527 [17:28] <urielsalis> Adely, I need the product number there
#2528 [17:29] <Adely> it's XL508AV
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#2531 [17:30] <urielsalis> Adely, there are no drivers for your graphics card for Windows 10, downgrade to Windows 8 or get a new graphics card(if you have a desktop pc) or play in another pc
#2532 [17:30] <urielsalis> Adely, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
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#2534 [17:31] <Adely> so what graphics card is recommended?
#2535 [17:32] <Adely> I think mine is 32MB
#2536 [17:32] * jrabe [jrabe@notlogged] has joined #minecrafthelp
#2537 [17:32] <urielsalis> Adely, A computer shop can recommend you one that is good for your needs and budget
#2538 [17:33] <Adely> alright thanks for help
#2539 [17:33] * urielsalis tips hat
#2539 [17:34] <Adely> hey u still there?
#2540 [17:34] <urielsalis> yup
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#2542 [17:34] * Shy is now known as SleepingShy
#2543 [17:35] <Adely> is 500MB grafics card would be enough to run minecraft?
#2544 [17:35] <urielsalis> Adely, video memory doesnt matter
#2545 [17:35] <Adely> so, what does matter?
#2546 [17:35] <urielsalis> Adely, that is powerful enough, and that it supports Windows 10
#2547 [17:36] <Adely> so all I need to do is to downgrade my windos?
#2548 [17:36] <urielsalis> Adely, yes
#2549 [17:36] <urielsalis> Adely, or here you have a spreadsheet if you want to buy a new video card https://docs.google.com/spreadsheets/d/1VP1eCyo6gsBjulvuJkopincb452PLI4YSgnqD0Griks/edit#gid=0
#2550 [17:37] <Adely> u said that video card doesn't matter
#2551 [17:37] <urielsalis> Adely, the video card is the thing that most matters for games
#2552 [17:37] <urielsalis> Adely, I say that video memory doesnt matter
#2553 [17:38] <Adely> Oh so I need to change video card or downgrade windows right?
#2554 [17:38] <urielsalis> Adely, yes
#2555 [17:38] <Adely> okay thanks for your patience =)
#2556 [17:38] <urielsalis> Adely, well, technically you have a integrated graphics card, and that its so bad it doesnt even count as a video vard
#2557 [17:38] <Adely> yea I know
#2558 [17:39] <Adely> gonna buy a new one soon
#2559 [17:39] <Adely> Bye
#2560 [17:39] <urielsalis> o/
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#2563 [17:44] <TyGuy> hey is this the right place to bring a question about nbt tags?
#2564 [17:44] <urielsalis> TyGuy, you can, but we might not know the answer
#2565 [17:45] <TyGuy> ok
#2566 [17:45] <urielsalis> TyGuy, (in that case #commandblocks or the forums can help)
#2567 [17:45] <urielsalis> TyGuy, (in that case #commandblocks or the forums can help)
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#2572 [17:52] <TyGuy> i am in minecraft 1.10.2 and i am trying to give myself a named chest
#2573 [17:53] <TyGuy> i am typing this: /give (my username) minecraft:chest 1 {CustomName:"Custom Name"}
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#2577 [18:02] <Maffew> Anyone clever around? :)
#2578 [18:02] * FERNANDO [FERNANDO@notlogged] has joined #minecrafthelp
#2579 [18:03] <Rikairchy> no, we iz all dumm
#2580 [18:03] * Jeffery [Jeffery@notlogged] has joined #minecrafthelp
#2581 [18:03] <Jeffery> hello?
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#2583 [18:03] <Maffew> Anyone experieced an issue with login on mojang account, I reset my password and now it wont let me login with my new password, or the old either
#2584 [18:03] <Rikairchy> hello Jeffery
#2585 [18:03] <Jeffery> I think my minecraft account got hacked along with my skype
#2586 [18:04] * ianzito [ianzito@notlogged] has joined #minecrafthelp
#2587 [18:04] <Jeffery> It automatically logged my out of both my skype and minecraft and when I try to login it says my email wasnt found
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#2595 [18:09] <PandaGamezMC> Minecraft wont let me join because I need to update my graphics card but i dunno how
#2596 [18:09] <Jlentini83> I had to delete my mindcraft and load the app again and it deleted all of my worlds , how can I get it back or is it lost for good.
#2597 [18:09] <chiwy1> hello, i want to purchase minecraft pc, but nigeria does not have a postal/zip code
#2598 [18:09] * adammaman3000 [adammaman3000@notlogged] has joined #minecrafthelp
#2599 [18:10] <PandaGamezMC> Minecraft wont let me join because I need to update my graphics card this is the dxdiag report http://paste.ubuntu.com/18664974/
#2600 [18:10] <chiwy1> i want to purchase minecraft pc, but nigeria does not have a postal/zip code
#2601 [18:11] <Jlentini83> Can I restore my mindcraft world
#2602 [18:11] * Jeffery [Jeffery@notlogged] has joined #minecrafthelp
#2603 [18:11] <adammaman3000> Hello! all my servers are working Right Now except for one. and when i try to join that server it says: "Network is Unreachable" what should i do?
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#2606 [18:12] <chiwy1> i want to purchase minecraft pc, but nigeria does not have a postal/zip code
#2607 [18:15] <SlakViper> chiwy1, you should have a code.. check here: http://www.nigeriapostcodes.com/
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#2613 [18:22] <NforNic> I need to find a graphics driver updater http://paste.ubuntu.com/18666650/
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#2617 [18:25] <NforNic> I need to find a graphics driver updater http://paste.ubuntu.com/18666650
#2618 [18:25] <PandaGamezMC> Minecraft wont let me join because I need to update my graphics card this is the dxdiag report http://paste.ubuntu.com/18664974/
#2619 [18:25] <NforNic> same
#2620 [18:25] <PandaGamezMC> ;c
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#2624 [18:34] <xola> PandaGamezMC Your request matched the A-Series APU driver for the Mobile APU (Accelerated Processors). The download for Windows 10 - 64 Bit (229 MB) can be found at http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064
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#2628 [18:38] <xola> PandaGamezMC, here's your computer. I don't actually see Windows 10 being supported so you'll likely need to downgrade away from Windows 10
#2629 [18:38] <xola> ??> PandaGamezMC win/downgrade
#2630 [18:38] <Absol> PandaGamezMC: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
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#2632 [18:39] <xola> Howl at the moooooon
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#2634 [18:40] <WolfGirl0419> Me?
#2635 [18:40] <xola> sure
#2636 [18:40] <WolfGirl0419> *howls*
#2637 [18:40] <WolfGirl0419> lol
#2638 [18:40] <xola> right on
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#2640 [18:42] <Okkeg> hello, I just bought minecraft and everytime I start playing the game crashes after a couple of seconds. I have tried reinstalling it but nothing worked. Do any of you guys have any suggestions?
#2641 [18:42] <xola> disale VBOs
#2642 [18:42] <xola> disable
#2643 [18:42] <xola> under video options
#2644 [18:43] <xola> maybe turn down render distance
#2645 [18:43] <Okkeg> I'll try it out thank you
#2646 [18:43] <xola> I'd turn down everything and turn up slowly as needed
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#2648 [18:44] <Okkeg> oh wow this actually worked
#2649 [18:44] <Okkeg> thanks a lot!
#2650 [18:44] <xola> cool, enjoy
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#2658 [18:56] <gamerville9> my minecraft when i launch it and the the loading screen pops up about half way through it says java se binary is not respoonding
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#2661 [18:57] <xola> https://launcher.mojang.com/download/MinecraftInstaller.msi
#2662 [18:57] <xola> https://launcher.mojang.com/download/MinecraftInstaller.msi
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#2664 [18:58] <xola> try that, it uses the default java
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#2667 [18:58] <cadolfan> hi is anyone hear to help?
#2668 [18:58] <xola> ??> cadolfan ask
#2669 [18:58] <Absol> cadolfan: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#2670 [18:58] <Absol> cadolfan: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#2671 [19:00] <cadolfan> okay. I've already uninstalled Avast. MC crashing. http://paste.ubuntu.com/18669196/
#2672 [19:01] <xola> https://launcher.mojang.com/download/MinecraftInstaller.msi
#2673 [19:01] <xola> try that, it uses the default java
#2674 [19:01] <xola> ??> cadolfan win/dxdiag
#2675 [19:01] <Absol> cadolfan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2676 [19:03] <xola> you could disable VBOs too
#2677 [19:03] <xola> VBO's are ON right now. turn it off under video settings
#2678 [19:04] <cadolfan> http://paste.ubuntu.com/18669408/
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#2680 [19:04] <cadolfan> I think VBO's are on. let me check
#2681 [19:04] <xola> Using VBOs: Yes
#2682 [19:04] <xola>
#2683 [19:05] <xola> new nvidia gforce driver is available too, as of today
#2684 [19:07] <cadolfan> VBO should say On right not off
#2685 [19:07] <cadolfan> it's listed on
#2686 [19:08] <xola> turn it off and see if it still crashes
#2687 [19:08] <cadolfan> still crashes
#2688 [19:09] * GioSparda [GioSparda@notlogged] has quit. (Quit: Web client closed)
#2689 [19:09] <xola> https://launcher.mojang.com/download/MinecraftInstaller.msi
#2690 [19:10] <xola> try that, it uses the default java
#2691 [19:10] <xola> you have a newer java Java Version: 1.8.0_91
#2692 [19:10] * _iPancake_ [_iPancake_@notlogged] has joined #minecrafthelp
#2693 [19:11] <xola> the msi installer will be _25
#2694 [19:11] <xola> maybe turn down render distance
#2695 [19:11] <xola> I'd turn down everything and turn up slowly as needed
#2696 [19:13] <cadolfan> not allowing me to connect online. started new world offline and it crashed
#2697 [19:13] <xola> turned down video options ?
#2698 [19:14] <xola> you used the msi installer to get official java/?
#2699 [19:16] <cadolfan> i did. still crashing with video options turned down.
#2700 [19:16] <_iPancake_> When I try to login to play Minecraft its says: "Were Sorry, but it seems there was an error while trying to render aspects of the game. To solve this error, it is recommended that I update my graphic drivers.
#2701 [19:16] <xola> paste a new crashlog and dxdiag'
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#2703 [19:17] <xola> ??> _iPancake_ win/dxdoag
#2704 [19:17] <_iPancake_> How do I paste a new crashlog and dxdiag
#2705 [19:17] <xola> ??> _iPancake_ win/dxdiag
#2706 [19:18] <Absol> _iPancake_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2707 [19:18] <cadolfan> msi installer won't let me get let me play online
#2708 [19:18] <xola> sounds like firewall or antivirus issue
#2709 [19:19] <cadolfan> then why does minecraft.exe let me login
#2710 [19:19] <cadolfan> no antivirus installed
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#2712 [19:20] <cadolfan> turned off firewall and still msi installer won't let me play online
#2713 [19:21] <xola> msi installer might need you to uninstall java and minecrraft first
#2714 [19:21] <cadolfan> so should i do both?
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#2716 [19:21] <xola> msi is just an installer
#2717 [19:21] <cadolfan> what do you want me to do?
#2718 [19:22] <xola> uninstall java and minecraft then install the msi file I linked
#2719 [19:22] <cadolfan> k
#2720 [19:23] <Chara> Hello there, I require help with my new minecraft installation. I bought this laptop (from best buy, so it's clean) and proceeded to download minecraft. When I ran the launcher that was on my desktop, nothing happened. Ran as admin, nothing. NOTHING happened.
#2721 [19:24] <cadolfan> xola i just got called out i'll do those things when I return and check back.
#2722 [19:24] <xola> https://launcher.mojang.com/download/MinecraftInstaller.msi
#2723 [19:25] <xola> get this
#2724 [19:25] <xola> also let's see your specs
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#2727 [19:25] <xola> ??> Chara win/dxdiag
#2728 [19:25] <Absol> Chara: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2729 [19:25] <Chara> I already know how to get a win/dxdiag.
#2730 [19:25] * ismaelgamer258 [ismaelgamer258@notlogged] has quit. (Client Quit)
#2731 [19:26] <xola> ok, use that msi and lets see the dxdiag if you still have a problem
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#2735 [19:27] <daniel900> o meu n pega
#2736 [19:27] <xola> ??> daniel900 lang/en
#2737 [19:27] <Absol> daniel900: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#2738 [19:28] <xola> ??> daniel900 lang/es
#2739 [19:28] <Absol> daniel900: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
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#2749 [19:31] <kleber> http://paste.ubuntu.com/18670480/
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#2751 [19:32] <xola> ??> kleber win/downgrade
#2752 [19:32] <Absol> kleber: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
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#2757 [19:35] <xola> kleber, is that a desktop?
#2758 [19:35] <Chara_> I accidentally disconnected. sorry.
#2759 [19:35] <Chara_> I accidentally disconnected. sorry.
#2760 [19:35] * bgsteiner [bgsteiner@notlogged] has left #minecrafthelp
#2761 [19:36] <xola> looks like it, get a video card added in
#2762 [19:36] <xola> onboard video is holding you back
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#2766 [19:36] <xola> so you can downgrade the OS or upgrade the GPU
#2767 [19:37] * likarepilika11 [likarepilika11@notlogged] has quit. (Client Quit)
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#2769 [19:38] <Chara_> http://paste.ubuntu.com/18671206/
#2770 [19:38] <Chara_> Here is my dxdiag
#2771 [19:38] <xola> Chara_ Your request matched the A-Series APU driver for the Mobile APU (Accelerated Processors). The download for Windows 8.1 - 64 Bit (288 MB) can be found at http://support.amd.com/en-us/download/mobile?os=Windows%208.1%20-%2064
#2772 [19:38] * lesliebugg824_ [lesliebugg824_@notlogged] has joined #minecrafthelp
#2773 [19:39] <urielsalis> xola, that copypaste
#2774 [19:39] <urielsalis> xola, :P
#2775 [19:39] <Chara_> Do I need to download that?
#2776 [19:39] <Chara_> To make minecraf work?
#2777 [19:39] <xola> I hate when system model is generic
#2778 [19:39] <urielsalis> Chara_, download and install it
#2779 [19:39] <urielsalis> xola, most amd drivers are the same one
#2780 [19:40] * Beatriz [Beatriz@notlogged] has quit. (Ping timeout: 195 seconds)
#2781 [19:41] <xola> APU runs the kwik e mart
#2782 [19:41] <urielsalis> of the pc
#2783 [19:41] <urielsalis> damn, missed the oppurtunity to make a joke
#2784 [19:41] <urielsalis> spcringfield?
#2785 [19:41] <xola> the simpsons, ya
#2786 [19:42] <urielsalis> joke is s pc ring field
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#2790 [19:45] <SafeYolo> hello
#2791 [19:45] <SafeYolo> http://paste.ubuntu.com/18671564/
#2792 [19:45] <SafeYolo> ??
#2793 [19:45] <xola> hola
#2794 [19:46] <SafeYolo> ..
#2795 [19:46] <xola> you need a video card
#2796 [19:46] <SafeYolo> what?
#2797 [19:46] <xola> oops, that is a laptop
#2798 [19:46] <SafeYolo> http://paste.ubuntu.com/18671564/
#2799 [19:46] <SafeYolo> ???
#2800 [19:46] <SafeYolo> yeah...
#2801 [19:46] <SafeYolo> yeah...
#2802 [19:46] * GermanPineda99 [GermanPineda99@notlogged] has left #minecrafthelp
#2803 [19:47] <SafeYolo> somthing with intel right?
#2804 [19:47] <SafeYolo> intel graphis
#2805 [19:47] <xola> unfortunately http://h20566.www2.hp.com/portal/site/hpsc/public/psi/home?sp4ts.oid=3687777&ac.admitted=1467852366256.1123376534.199480143
#2806 [19:48] <SafeYolo> not loading for ,e?
#2807 [19:48] * PandaGamezMC [PandaGamezMC@notlogged] has quit. (Ping timeout: 195 seconds)
#2808 [19:48] <SafeYolo> ..
#2809 [19:48] <SafeYolo> uhh
#2810 [19:48] <xola> checking
#2811 [19:48] <SafeYolo> it doesnt open for me?
#2812 [19:49] <urielsalis> SafeYolo, one moment
#2813 [19:49] <xola> it's a slow site
#2814 [19:49] <urielsalis> SafeYolo, download the Graphics/VGA drivers from http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=3687781&swLangOid=35&swEnvOid=4054
#2815 [19:49] <SafeYolo> :o oke
#2816 [19:49] <urielsalis> SafeYolo, both of them
#2817 [19:50] <xola> wrong OS
#2818 [19:50] <xola> http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=3687781&swLangOid=8&swEnvOid=4052
#2819 [19:50] <SafeYolo> i dont understand the page?
#2820 [19:50] * auchwittz [auchwittz@notlogged] has joined #minecrafthelp
#2821 [19:50] <xola> http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3687781&swItemId=ob_97972_2&swEnvOid=4052
#2822 [19:50] <SafeYolo> what do i need to dowlod then?
#2823 [19:50] <auchwittz> http://paste.ubuntu.com/18671780/
#2824 [19:50] <urielsalis> xola, and spinach
#2825 [19:50] <xola> http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3687781&swItemId=ob_76403_2&swEnvOid=4052
#2826 [19:50] <urielsalis> auchwittz, there are no drivers for your graphics card for Windows 10, downgrade to Windows 7 or get a new graphics card(if you have a desktop pc) or play in another pc
#2827 [19:50] <urielsalis> auchwittz, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2828 [19:51] * onurcan [onurcan@notlogged] has quit. (Quit: Web client closed)
#2829 [19:51] <xola> Operating System: Windows 7 Home Premium 32-bit
#2830 [19:51] <urielsalis> SafeYolo, xola´s link
#2831 [19:51] <SafeYolo> she putted like 5 links..
#2832 [19:51] <SafeYolo> wich one?
#2833 [19:51] <xola> http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3687781&swItemId=ob_97972_2&swEnvOid=4052
#2834 [19:51] <xola> http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3687781&swItemId=ob_76403_2&swEnvOid=4052
#2835 [19:51] <xola> those 2
#2836 [19:51] <SafeYolo> ok
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#2838 [19:52] * ChrisA [ChrisA@notlogged] has joined #minecrafthelp
#2839 [19:52] <ChrisA> hello, i need help finding out which email i associated with my account
#2840 [19:52] <SafeYolo> well, its so slow...
#2841 [19:52] <xola> ??> ChrisA account/forgot-email
#2842 [19:52] <Absol> ChrisA: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#2843 [19:54] * auchwittz [auchwittz@notlogged] has quit. (Ping timeout: 195 seconds)
#2844 [19:54] <SafeYolo> I have a question?
#2845 [19:54] <xola> ??> SafeYolo ask
#2846 [19:54] <Absol> SafeYolo: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#2847 [19:54] <Absol> SafeYolo: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#2848 [19:54] <SafeYolo> oke
#2849 [19:54] <SafeYolo> i had this problem before with other coputer/laptops
#2850 [19:55] * Cj_ [Cj_@notlogged] has joined #minecrafthelp
#2851 [19:55] <SafeYolo> but i got 1 link
#2852 [19:55] <SafeYolo> in place off 2?
#2853 [19:55] <Cj_> Does it go against the EULA if i were to sell a diamond pick and have other ways players can get that Pick ingame?
#2854 [19:55] <Cj_> Please tag me if you have an answer for me.
#2855 [19:56] <xola> things are worth only as much as someone is willing to pay for it
#2856 [19:56] * vkbennett04 [vkbennett04@notlogged] has quit. (Client Quit)
#2857 [19:56] <SafeYolo> xola?
#2858 [19:56] <xola> in game items are not bought and sold through mojang, so I don't know where you're flea marketing
#2859 [19:57] <xola> SafeYolo, did you get both downloads installed?
#2860 [19:57] <xola> they look similar
#2861 [19:57] * SafeYolo_ [SafeYolo_@notlogged] has joined #minecrafthelp
#2862 [19:58] <Extreme> Cj_: If it doesn't give them an unfair gameplay advantage and it is obtainable without the use of real currency, it should be allowed
#2863 [19:58] <SafeYolo_> @xola can you help me?
#2864 [19:59] <xola> I sent you the links
#2865 [19:59] <xola> you need to download and install
#2866 [19:59] <SafeYolo_> i dowload it
#2867 [19:59] <xola> them?
#2868 [19:59] <SafeYolo_> but ii get an eror?
#2869 [20:00] * SafeYolo [SafeYolo@notlogged] has quit. (Ping timeout: 195 seconds)
#2870 [20:00] <Cj_> Extreme: Its just a pickaxe with enchants. it helps them get higher in mines (this is a prison server) But players will be able to pay me with in-game money to get the diamond Pick :D. So thats ok?
#2871 [20:00] <SafeYolo_> wich one do i need to dowload first?
#2872 [20:00] <SafeYolo_> i have a sp54177.exe
#2873 [20:01] <xola> get and install both. doesn't matter the order akaik
#2874 [20:01] <xola> afaik
#2875 [20:01] <SafeYolo_> ok
#2876 [20:01] <SafeYolo_> i will type in what i get
#2877 [20:02] <xola> when things need drivers, you get them from the manufacturer of your laptop
#2878 [20:02] <SafeYolo_> The cpmtets of this file cannot be unpacked. the executable you are attempting y
#2879 [20:02] <SafeYolo_> to run hsd been corrupted
#2880 [20:02] <xola> redownload
#2881 [20:03] <SafeYolo_> did
#2882 [20:03] <xola> sp54177.exe (38 MB)
#2883 [20:03] <SafeYolo_> like 3 times
#2884 [20:03] <xola> check the file size
#2885 [20:03] <SafeYolo_> no
#2886 [20:03] <xola> sp45571.exe (25 MB)
#2887 [20:03] <SafeYolo_> the s-45571
#2888 [20:03] <SafeYolo_> sp45571*
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#2890 [20:03] <xola> you should have a 25MB and a 38 MB file
#2891 [20:03] <SafeYolo_> yes
#2892 [20:04] <SafeYolo_> but the sp45571 keeps
#2893 [20:04] <SafeYolo_> giving me a error
#2894 [20:04] <xola> incompetent company. they should include hash checks
#2895 [20:04] <xola> so they are 25MB and 38MB as I listed?
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#2898 [20:06] <Cj_> Extreme, so is what i said ok
#2899 [20:06] <dstark> So, my friend, with the IGN: MyChemRomance, just yesterday lost access to his account. It claims that he only has the demo version even though he has had a premium account since 2013. Of course we don't have the transaction ID, or I wouldn't be here
#2900 [20:06] * MyChemRomance [MyChemRomance@notlogged] has joined #minecrafthelp
#2901 [20:07] <MyChemRomance> hello?
#2902 [20:08] <xola> ??> dstark account/bug/demo
#2903 [20:08] <Absol> dstark: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#2904 [20:08] * SafeYolo_ [SafeYolo_@notlogged] has quit. (Ping timeout: 195 seconds)
#2905 [20:08] <xola> ??> MyChemRomance account/bug/demo
#2906 [20:08] <Absol> MyChemRomance: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#2907 [20:09] <dstark> ok brb going to read it
#2908 [20:10] * SonikkuAmerica [SonikkuAmerica@notlogged] has joined #minecrafthelp
#2909 [20:11] <dstark> ok, not sure if you can help with this, but if he buys minecraft from the same mojang account, will he keep the same UUID?
#2910 [20:11] <dstark> because he owns an 80$ rank on a server on that account
#2911 [20:12] <xola> 80$ ?
#2912 [20:12] <dstark> 80 us dollars
#2913 [20:13] <xola> https://account.mojang.com/me
#2914 [20:13] <xola> It looks like you can own multiple profiles
#2915 [20:14] <dstark> ok
#2916 [20:14] <xola> I don't know for sure about that though
#2917 [20:14] <xola> I only have one
#2918 [20:14] <dstark> ok
#2919 [20:15] <xola> ??> dstark ask/accounts
#2920 [20:15] <Absol> dstark: Account or payment issues cannot be resolved by the helpers in this channel, you may contact Mojang directly to resolve this issue by following the instructions at: http://is.gd/mc_acct
#2921 [20:15] <dstark> I understand, we will just wait for a response from mojang
#2922 [20:15] <xola> ??> dstark ask/accounts/!
#2923 [20:15] <Absol> dstark: Our volunteers cannot troubleshoot account issues. If you are having an issue with your account, try looking at the general account troubleshooting page: http://is.gd/mc_acct
#2924 [20:15] <Absol> dstark: If you're still having trouble, we cannot help you further here, please contact mojang.
#2925 [20:16] <dstark> thank you for the help
#2926 [20:16] <xola> if you have other issues, the next step is to email mojang
#2927 [20:16] * dstark [dstark@notlogged] has quit. (Quit: Web client closed)
#2928 [20:16] <xola> ??> dstark mojang/email
#2929 [20:16] <Absol> dstark: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2930 [20:16] <xola> doh
#2931 [20:16] <Absol> dstark: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2932 [20:17] * NCC1701 [NCC1701@notlogged] has joined #minecrafthelp
#2933 [20:18] * BrittanyL [BrittanyL@notlogged] has joined #minecrafthelp
#2934 [20:19] <BrittanyL> I just updated my windows to windows 10, and now my minecraft always crashes when i try to open it up and i re downloaded minecraft several times
#2935 [20:19] <BrittanyL> http://paste.ubuntu.com/18673153/
#2936 [20:19] * GermanPineda99 [GermanPineda99@notlogged] has joined #minecrafthelp
#2937 [20:20] <xola> ??> BrittanyL win/downgrade
#2938 [20:20] <Absol> BrittanyL: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2939 [20:21] <BrittanyL> Am i not able to play on windows 10?
#2940 [20:21] * NCC1701 [NCC1701@notlogged] has quit. (Ping timeout: 195 seconds)
#2941 [20:21] <xola> Chip type: Intel(R) 4 Series Express Chipset Family
#2942 [20:21] <xola> not likely. checking acer site now
#2943 [20:21] <BrittanyL> Okay thank you.
#2944 [20:22] <xola> you can look too http://www.acer.com/ac/en/US/content/drivers
#2945 [20:22] <BrittanyL> Did minecraft update to windows 10 yet?
#2946 [20:22] <xola> https://mojang.com/2015/07/get-minecraft-windows-10-edition-beta-for-free/
#2947 [20:22] <xola> get it added to your xbox account now
#2948 [20:23] <xola> when you do get win10 it will be there. this promo will not last forever
#2949 [20:23] <BrittanyL> thank you i am doing it now.
#2950 [20:24] <xola> is that a laptop?
#2951 [20:24] <xola> I never liked acer products
#2952 [20:24] * Vexrak [Vexrak@notlogged] has joined #minecrafthelp
#2953 [20:24] <xola> not good for support
#2954 [20:25] <Vexrak> Hello, when ever I go onto a server or a single player world; it crashes.
#2955 [20:25] <BrittanyL> its a desk top, but i have a hp laptop that runs better on mc than my desktop
#2956 [20:25] <xola> I see a non G version M3900
#2957 [20:26] <xola> no windows 10 drivers
#2958 [20:26] <BrittanyL> Do i have to pay for the beta of minecraf windows 10?
#2959 [20:26] <xola> downgrade OS after getting your beta
#2960 [20:26] <xola> or upgrade the HW
#2961 [20:26] <xola> no, it's free with redeeming as the link said
#2962 [20:26] <CubeTheThird> BrittanyL, you don't need to buy it if you already bought the PC edition. Just get a code for it on account.mojang.com/me
#2963 [20:26] <BrittanyL> how would i upgrade my HW?
#2964 [20:26] <xola> add a video card
#2965 [20:27] <BrittanyL> I have the pc edition already but for some reason its still showing up as if i have to pay for it?
#2966 [20:27] <xola> a downgrade from win10 has to be done within 30 days of the upgrade, fyi
#2967 [20:28] <xola> ??> BrittanyL account/bug/demo
#2968 [20:28] <Absol> BrittanyL: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#2969 [20:28] <xola> you get the win 10 key here https://account.mojang.com/me
#2970 [20:28] * Vexrak [Vexrak@notlogged] has quit. (Client Quit)
#2971 [20:29] <BrittanyL> okay im downloading the beta,
#2972 [20:29] <GermanPineda99> Hello , well my minecraft can't open and un updating Java and still unopened, I need help...I have the DxDiag
#2973 [20:30] <CubeTheThird> GermanPineda99, give the link to it here
#2974 [20:30] <xola> you don't need to. just need it linked to your microsoft account.
#2975 [20:30] <xola> BrittanyL
#2976 [20:30] <GermanPineda99> http://paste.ubuntu.com/18673127/
#2977 [20:30] <xola> Your request matched the A-Series APU driver for the Mobile APU (Accelerated Processors). The download for Windows 7 - 64 Bit (288 MB) can be found at http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064
#2978 [20:30] * isaias_elemo [isaias_elemo@notlogged] has joined #minecrafthelp
#2979 [20:30] * swanne14 [swanne14@notlogged] has joined #minecrafthelp
#2980 [20:31] <BrittanyL> it says my code has been redeemed already
#2981 [20:31] * GTR200 [GTR200@notlogged] has joined #minecrafthelp
#2982 [20:31] <xola> in windows store, you can see if it's there
#2983 [20:32] * isaias_elemo [isaias_elemo@notlogged] has quit. (Client Quit)
#2984 [20:32] <xola> you should either see a price tag of $9.99 or it will say you own it already
#2985 [20:32] <xola> you need to be logged in though
#2986 [20:32] * GTR200 [GTR200@notlogged] has quit. (Client Quit)
#2987 [20:32] * swanne14 [swanne14@notlogged] has quit. (Client Quit)
#2988 [20:33] <BrittanyL> it says 9.99
#2989 [20:33] <xola> make sure you are logged in. like if you start to buy it
#2990 [20:35] <BrittanyL> yes i am logged in.
#2991 [20:36] <xola> so here it shows it was claimed? https://account.mojang.com/me
#2992 [20:36] <BrittanyL> yes it does.
#2993 [20:36] <xola> today?
#2994 [20:36] <BrittanyL> I claimed it march 16, 2016
#2995 [20:37] <xola> fyi, the beta version isn't good. it's like the pocket edition
#2996 [20:37] <BrittanyL> ewwwww
#2997 [20:37] <xola> well, it's redeemed anyway
#2998 [20:37] * hi [hi@notlogged] has joined #minecrafthelp
#2999 [20:37] <xola> time to downgrade to your old OS
#3000 [20:37] <hi> hello
#3001 [20:37] <BrittanyL> Okay do you have the link for that?
#3002 [20:37] <hi> i have a question
#3003 [20:37] <hi> i have a minecon cape link
#3004 [20:37] <xola> ??> BrittanyL account/bug/demo
#3005 [20:37] <xola> oops
#3006 [20:37] <Absol> BrittanyL: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#3007 [20:37] <hi> but i wont activate it
#3008 [20:38] <xola> ??> BrittanyL win/downgrade
#3009 [20:38] <Absol> BrittanyL: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#3010 [20:38] <hi> hey can someone help me
#3011 [20:38] <hi> please
#3012 [20:38] <xola> ??> hi ask/!
#3013 [20:38] <Absol> hi: Just ask your question.
#3014 [20:39] <hi> i have a minecon 2015 cape link
#3015 [20:39] <hi> and it wont let me redeem it
#3016 [20:39] <hi> i keeps sending me to the manage account page
#3017 [20:39] * MorgyThePig [MorgyThePig@notlogged] has joined #minecrafthelp
#3018 [20:39] <xola> you have a code? https://account.mojang.com/redeem
#3019 [20:39] <hi> no its a link
#3020 [20:39] <hi> i think
#3021 [20:39] <hi> its a minecon cape link
#3022 [20:40] <xola> sounds worthless
#3023 [20:40] <hi> wow your rude
#3024 [20:40] <xola> ??> hi mojang/email
#3025 [20:40] <Absol> hi: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3026 [20:40] <hi> i dont know what to do
#3027 [20:40] <Absol> hi: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3028 [20:41] <xola> I don't know what a cape link is.
#3029 [20:41] <hi> do you e a cape in minecraft
#3030 [20:41] <xola> pm me the url if you want
#3031 [20:41] <SlakViper> xola, ppl who went to minecon 2015 got a link to redeem a cape for their characters
#3032 [20:42] <xola> I got one in xbox one version
#3033 [20:42] <hi> but the link wont work
#3034 [20:42] <xola> it was free for anyonw
#3035 [20:42] <hi> this is for pc
#3036 [20:42] <xola> turn on javascript?
#3037 [20:42] <hi> not xbox
#3038 [20:42] <hi> or ps4
#3039 [20:42] <hi> what is that
#3040 [20:42] <MorgyThePig> I need help for some reason my minecraft is not working cause it says pixel fromat not accelerated. Im not sure if its the drives cause i think the drives are update. Is there anyway you can help me with this problem
#3041 [20:42] <SlakViper> hi, they have recently updated the website.. best option is to send mojang an email
#3042 [20:42] <xola> where is the link?
#3043 [20:42] <xola> ??> MorgyThePig win/dxdiag
#3044 [20:42] <Absol> MorgyThePig: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3045 [20:43] <MorgyThePig> ok
#3046 [20:43] <hi> what do i do
#3047 [20:43] <xola> ??> hi mojang/email
#3048 [20:43] <Absol> hi: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3049 [20:43] <Absol> hi: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3050 [20:43] <MorgyThePig> I already did that
#3051 [20:43] <xola> MorgyThePig link please
#3052 [20:44] <MorgyThePig> http://paste.ubuntu.com/18674118/
#3053 [20:44] <xola> ??> MorgyThePig win/downgrade
#3054 [20:44] <Absol> MorgyThePig: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#3055 [20:44] <MorgyThePig> I did what was exactly said. whats next ok
#3056 [20:44] <MorgyThePig> ok
#3057 [20:45] <xola> looks like your system can't get new win10 video drivers
#3058 [20:45] <xola> but https://mojang.com/2015/07/get-minecraft-windows-10-edition-beta-for-free/
#3059 [20:45] * MyChemRomance [MyChemRomance@notlogged] has joined #minecrafthelp
#3060 [20:45] <MyChemRomance> Is there a way to get back a refunded mc account?
#3061 [20:45] <xola> get your free key anyway while you're on win10
#3062 [20:46] <MorgyThePig> ok. then..
#3063 [20:46] <xola> ??> MyChemRomance account/refund
#3064 [20:46] <Absol> MyChemRomance: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#3065 [20:46] <MyChemRomance> Because i was hacked and I can only play demo now
#3066 [20:46] <MyChemRomance> My account was rufunded without my perm
#3067 [20:46] <xola> ??> MyChemRomance account/bug/demo
#3068 [20:46] <Absol> MyChemRomance: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#3069 [20:46] <MyChemRomance> And i was hacked but now i can only play demo
#3070 [20:46] <MyChemRomance> I looked at that pages a million times
#3071 [20:46] <xola> ??> MyChemRomance mojang/email
#3072 [20:46] <Absol> MyChemRomance: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3073 [20:47] <Absol> MyChemRomance: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3074 [20:47] <xola> ??> account/trans-id
#3075 [20:47] <MyChemRomance> I will rebuy it but it says my username is used
#3076 [20:47] <MyChemRomance> I bought mc 4 years ago i dont have the ID or the card i got it with
#3077 [20:47] <MyChemRomance> But i have ranks on servers i dont wanna lose
#3078 [20:47] <xola> with trans id and emailing mojang maybe they can sort it out
#3079 [20:47] <MorgyThePig> Why can't my system gets new Windows 10
#3080 [20:47] <MyChemRomance> I dont have an id
#3081 [20:47] <xola> ok
#3082 [20:47] <MyChemRomance> I sent them an email
#3083 [20:48] <xola> where did you buy it?
#3084 [20:48] <MyChemRomance> Like dang ill rebuy it but i want the account i had
#3085 [20:48] <MyChemRomance> Mojang.com
#3086 [20:48] <MyChemRomance> ?
#3087 [20:48] <xola> ok, how did you pay?
#3088 [20:48] <MyChemRomance> I get the demo version
#3089 [20:48] <MyChemRomance> I bought with a credit card that i dont have
#3090 [20:48] <MyChemRomance> It was my moms and she doesnt use it anymore
#3091 [20:48] <xola> I was hoping you would say paypal
#3092 [20:49] <MyChemRomance> I wish.
#3093 [20:49] <MyChemRomance> It was 4 years aog
#3094 [20:49] <MyChemRomance> ago
#3095 [20:49] <xola> ??> MyChemRomance account/trans-id/lost
#3096 [20:49] <MyChemRomance> I will rebuy it but i want the old account
#3097 [20:49] <Absol> MyChemRomance: If you have lost your transaction ID, you will need to follow the steps for the payment provider you used.
#3098 [20:49] <Absol> MyChemRomance: Paypal: ?? account/trans-id/paypal | Skrill (mid-2011 through November 2013): ?? account/trans-id/skrill | Braintree (since December 2013): ?? account/trans-id/braintree | Gift code: ?? account/trans-id/giftcode
#3099 [20:49] <MyChemRomance> My Acc name was MyChemRomance
#3100 [20:49] <xola> ??> MyChemRomance account/hacked
#3101 [20:49] <Absol> MyChemRomance: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#3102 [20:49] <MyChemRomance> I tried all that transaction ID Stuff
#3103 [20:49] <Absol> MyChemRomance: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#3104 [20:50] <MyChemRomance> I dont have an ID i told you guys dis
#3105 [20:50] * BrittanyL [BrittanyL@notlogged] has quit. (Quit: Web client closed)
#3106 [20:50] <MyChemRomance> Ill repay the 26 dollars
#3107 [20:50] <MyChemRomance> I just need the account
#3108 [20:50] <MyChemRomance> Like it says "please choose another userrname"
#3109 [20:50] <xola> yeah. your issue is beyond my knowledge.
#3110 [20:51] <MyChemRomance> Ill rebuy it easily but i have like 100$ worth of ranks on other servers
#3111 [20:51] <MyChemRomance> and im not losing that
#3112 [20:51] <xola> are you sure you didn't just forget the login?
#3113 [20:51] <xola> ??> MyChemRomance account/forgot-login
#3114 [20:51] <Absol> MyChemRomance: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#3115 [20:51] <MyChemRomance> No i Was hacked
#3116 [20:51] <Absol> MyChemRomance: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#3117 [20:51] <MyChemRomance> safly
#3118 [20:51] <MyChemRomance> Absol i did that already i cant get the id
#3119 [20:51] <MyChemRomance> The hacker removed my CC
#3120 [20:52] <MyChemRomance> Like i can log in just fine
#3121 [20:52] <xola> ??> MyChemRomance account/revoked
#3122 [20:52] <Absol> MyChemRomance: Please see this help page for more information: https://help.mojang.com/customer/portal/articles/1365658-account-refunded-or-revoked
#3123 [20:52] <MyChemRomance> It only lets me play demo tho
#3124 [20:53] <xola> yeah, we can't fix your account here. just have links to some common solutions
#3125 [20:53] <xola> afaik anyway
#3126 [20:53] <MyChemRomance> This isnt common
#3127 [20:53] <MorgyThePig> I have to buy Minecraft Window 10 beta.
#3128 [20:53] <MorgyThePig> I have to buy Minecraft again
#3129 [20:53] <xola> did you redeem your key?
#3130 [20:53] <MyChemRomance> See it says "email already in use"
#3131 [20:53] <xola> MorgyThePig https://mojang.com/2015/07/get-minecraft-windows-10-edition-beta-for-free/
#3132 [20:54] <xola> you should see it here if you have it available https://account.mojang.com/me
#3133 [20:54] <MorgyThePig> ok
#3134 [20:54] <xola> windows 10 version is like the pocket edition. so if you can't get it then don't worry too much about it
#3135 [20:55] <xola> once it's on your microsoft account though, you will have it there when you do someday use windows 10 again
#3136 [20:55] <xola> once it's on your microsoft account though, you will have it there when you do someday use windows 10 again
#3137 [20:55] * MyChemRomance [MyChemRomance@notlogged] has left #minecrafthelp
#3138 [20:56] <xola> just downgrade and get the better pc version with polar bears
#3139 [20:56] <MorgyThePig> I wont is just that i like the pc version the most out of all other ones they for different devices and game consoles
#3140 [20:56] <Cj_> Extreme, so is what i said ok
#3141 [20:57] <xola> it was a free promo, get it if you can.
#3142 [20:57] <xola> the win10 beta was version 0.15.0 like pocket edition
#3143 [20:57] <xola> lacks all the new pc features
#3144 [20:58] <MorgyThePig> I have it on phone beileve me i like it
#3145 [20:58] <xola> ok. on win10 the achievements carry over to the xbox gamer score
#3146 [20:58] <xola> I thought that was interesting
#3147 [20:58] <MorgyThePig> Why Xbox?
#3148 [21:00] <MorgyThePig> it is i guess
#3149 [21:00] <xola> microsoft just wants to have win10 to xbox compatibility and play through
#3150 [21:00] <MorgyThePig> oh. ok
#3151 [21:00] <xola> it looks like a xbox logo on the windows 10 store
#3152 [21:02] <MorgyThePig> yeah i saw it sometimes
#3153 [21:02] * Wellington [Wellington@notlogged] has joined #minecrafthelp
#3154 [21:03] * Wellington [Wellington@notlogged] has quit. (Client Quit)
#3155 [21:03] <GermanPineda99> Sorry , I know this is very slow , but I've been waiting half an hour and I have no answer , the truth I am distressing
#3156 [21:03] * relathuca [relathuca@notlogged] has joined #minecrafthelp
#3157 [21:03] <xola> I think you needed to downgrade
#3158 [21:04] <xola> <xola> Your request matched the A-Series APU driver for the Mobile APU (Accelerated Processors). The download for Windows 7 - 64 Bit (288 MB) can be found at http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064
#3159 [21:04] <xola> try that GermanPineda99
#3160 [21:04] * relathuca [relathuca@notlogged] has quit. (Client Quit)
#3161 [21:04] <GermanPineda99> ok, thank you
#3162 [21:05] <xola> that driver is what I see. you have an odd model laptop
#3163 [21:06] <Extreme> Cj_: If you need a more detailed answer or have a legal question, email brands@mojang.com
#3164 [21:08] * rebecca [rebecca@notlogged] has joined #minecrafthelp
#3165 [21:08] <GermanPineda99> so, that thing I do?
#3166 [21:08] <xola> did it install ok?
#3167 [21:08] <MorgyThePig> Will Minecraft Beta Windows10 Beta let you join pc servers of minecraft
#3168 [21:09] <xola> I don't think so
#3169 [21:09] <xola> pc servers are totally different
#3170 [21:09] <xola> it's not the same game
#3171 [21:09] <MorgyThePig> Hmmm. Well thats a bummer.
#3172 [21:10] * whbi0sama [whbi0sama@notlogged] has joined #minecrafthelp
#3173 [21:10] <whbi0sama> hi i wanted to ask about the skins how can i add one :(
#3174 [21:11] <GermanPineda99> Yes I am on the website , but not download, there are three, under all files
#3175 [21:11] <MorgyThePig> Minecraft just doesnt work depending on the type of model of you computer
#3176 [21:12] * rebecca [rebecca@notlogged] has quit. (Client Quit)
#3177 [21:12] <MorgyThePig> Im not sure what im talking about i just wanna play on pc account
#3178 [21:15] <xola> right
#3179 [21:15] <xola> so downgrade away from windows 10
#3180 [21:16] <xola> ??> MorgyThePig win/downgrade
#3181 [21:16] <Absol> MorgyThePig: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#3182 [21:16] <xola> windows 10 isn't going to let you play on that computer
#3183 [21:16] <MorgyThePig> isnt going to restart if i do this
#3184 [21:17] <MorgyThePig> is it going to start if i do this
#3185 [21:17] <MorgyThePig> restart*
#3186 [21:18] * kusanagi [kusanagi@notlogged] has quit. (Ping timeout: 190 seconds)
#3187 [21:18] <xola> didn't you say it was working before you updated to windows 10?
#3188 [21:19] <MorgyThePig> What Minecraft.
#3189 [21:19] <MorgyThePig> no
#3190 [21:19] <xola> ok
#3191 [21:19] <MorgyThePig> It keep giving me load error. Pixxel format not accelerated.
#3192 [21:19] <MorgyThePig> Anyway im downloading Minecraft 10 Windows beta
#3193 [21:20] <xola> it looks like you were on windows 7
#3194 [21:20] <xola> it will probably fail to run still because you don't get windows 10 video drivers for your computer
#3195 [21:21] * delu [delu@notlogged] has joined #minecrafthelp
#3196 [21:21] <MorgyThePig> no this is Windows 10
#3197 [21:21] <xola> windows 10 was not on that laptop originally
#3198 [21:21] <xola> http://www.dell.com/us/p/inspiron-15/pd
#3199 [21:21] <MorgyThePig> hmm I wonder why. Windows should really figure this out
#3200 [21:21] <MorgyThePig> hmm I wonder why. Windows should really figure this out
#3201 [21:21] * GermanPineda99 [GermanPineda99@notlogged] has left #minecrafthelp
#3202 [21:22] <xola> http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-1545/drivers
#3203 [21:22] <MorgyThePig> no before Windows 10 i think on my laptop it was either Windows 8 or 9
#3204 [21:22] <xola> Product not tested for Windows 10 upgrade
#3205 [21:22] <xola> Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.
#3206 [21:22] * delu [delu@notlogged] has quit. (Client Quit)
#3207 [21:22] <xola> I see windows 7, vista and xp
#3208 [21:22] <xola> it's an old laptop
#3209 [21:23] <xola> there was no windows 9, they skipped number 9 for some reason
#3210 [21:23] <MorgyThePig> I think its Windows 8. It was a toshiba laptop
#3211 [21:23] <MorgyThePig> Hehee thats just funny
#3212 [21:24] <xola> your dxdiag http://paste.ubuntu.com/18674118/
#3213 [21:24] <xola> does that not match ?
#3214 [21:24] <MorgyThePig> yes
#3215 [21:25] <xola> so you need to downgrade as I linked
#3216 [21:25] <xola> ??> MorgyThePig win/downgrade
#3217 [21:25] <Absol> MorgyThePig: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#3218 [21:25] <xola> if you are unable to downgrade by this method you will need to restore or install from scratch
#3219 [21:26] <MorgyThePig> But this isnt my computer though so shouldnt. its my moms
#3220 [21:26] <xola> ok, then you can't use it for minecraft
#3221 [21:26] <MorgyThePig> I ll do it on my own laptop
#3222 [21:26] <xola> ok
#3223 [21:27] * eliasbr [eliasbr@notlogged] has joined #minecrafthelp
#3224 [21:27] * MyChemRomance [MyChemRomance@notlogged] has joined #minecrafthelp
#3225 [21:28] <MyChemRomance> IS There a way mojang can remove my username
#3226 [21:28] <xola> email them
#3227 [21:28] <MyChemRomance> I did already
#3228 [21:28] <xola> ??> MyChemRomance mojang/email
#3229 [21:28] <MyChemRomance> They said not to send more then 1
#3230 [21:28] <Absol> MyChemRomance: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3231 [21:28] <Absol> MyChemRomance: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3232 [21:28] <xola> nothing can be done from this chat
#3233 [21:28] <MyChemRomance> K
#3234 [21:29] * Brandonmetz [Brandonmetz@notlogged] has joined #minecrafthelp
#3235 [21:29] <xola> hacking has become too common
#3236 [21:29] <xola> what was your password?
#3237 [21:29] * Lord_Ralex kicked xola from #minecrafthelp (Reason: ola :xola)
#3238 [21:29] * xola [xola@notlogged] has joined #minecrafthelp
#3239 [21:29] <xola> "was"
#3240 [21:29] * Lord_Ralex kicked xola from #minecrafthelp (Reason: ola :Do not care. Also remove that autojoin)
#3241 [21:30] <MorgyThePig> Arent you supoose to use your email for your username so you dont get hack from hackers?
#3242 [21:32] * MyChemRomance [MyChemRomance@notlogged] has quit. (Ping timeout: 195 seconds)
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#3244 [21:38] <Lord_Ralex> MorgyThePig, it helps, but no security makes it impossible
#3245 [21:38] <GalacticWolf_II> Every time I try to load my single player world with mods it crashes, the mods work fine and have worked before but now they just won't work
#3246 [21:39] <GalacticWolf_II> How do I fix this?
#3247 [21:39] <GalacticWolf_II> Please Help
#3248 [21:40] <GalacticWolf_II> Hello?
#3249 [21:40] <eliasbr> oi
#3250 [21:40] <GalacticWolf_II> Yes?
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#3253 [21:41] <MorgyThePig> ok
#3254 [21:41] <SlakViper> GalacticWolf_II: Please be patient, not everyone watches this chat constantly. Have you tried to launch without the mods?
#3255 [21:41] <MorgyThePig> I have sercuity
#3256 [21:42] <MorgyThePig> Use forge for your mods i think.
#3257 [21:43] <MorgyThePig> im not sure
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#3260 [21:47] <anthony> i want to log in but i need my sqs but i forgot them and i dont have access to my email what can i do?
#3261 [21:49] <anthony> hello?
#3262 [21:49] <MorgyThePig> sqs
#3263 [21:49] * jimm_57 [jimm_57@notlogged] has joined #minecrafthelp
#3264 [21:50] <anthony> i want to log in but i need my security questions but i forgot them and i dont have access to my email what can i do?
#3265 [21:51] <jimm_57> i have a problem with the drivers for my computer, i just got windows 10 and i cannot play because there are no drivers for installation
#3266 [21:51] <jimm_57> http://paste.ubuntu.com/18677318/
#3267 [21:52] <MorgyThePig> Jimm_57 best to do is downgrade because Minecraft wont work for Windows 10
#3268 [21:52] <MorgyThePig> Thats what i was told
#3269 [21:52] <anthony> i want to log in but i need my security questions but i forgot them and i dont have access to my email what can i do?
#3270 [21:53] <SlakViper> ??> anthony mojang/email
#3271 [21:53] <Absol> anthony: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3272 [21:53] <Absol> anthony: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3273 [21:53] <MorgyThePig> https://mojang.com/2015/07/get-minecraft-windows-10-edition-beta-for-free/ get Minecraft Windows beta 10
#3274 [21:54] <MorgyThePig> jimm^^
#3275 [21:54] <jimm_57> than you Morgy
#3276 [21:54] <jimm_57> thank you*
#3277 [21:55] <MorgyThePig> anthony you should have written your answers for you sercuity questions
#3278 [21:55] <MorgyThePig> your welcome
#3279 [21:55] <MorgyThePig> It likes Minecraft Pocket Editition.
#3280 [21:55] <MorgyThePig> It kinda is minecraft pocket edition
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#3282 [21:56] <MorgyThePig> anthony you should renew your password
#3283 [21:56] <MorgyThePig> if you can
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#3285 [21:56] <urielsalis> hi MorgyThePig what is your issue
#3286 [21:56] <urielsalis> hi jimm_57 what is your issue?
#3287 [21:57] <MorgyThePig> no issue except
#3288 [21:57] <urielsalis> hi SlakViper
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#3290 [21:57] <MorgyThePig> Minecraft doesnt work for Windows 10
#3291 [21:57] <urielsalis> MorgyThePig, let me guess, drivers?
#3292 [21:57] <SlakViper> urielsails: hello
#3293 [21:57] * Camilo [Camilo@notlogged] has joined #minecrafthelp
#3294 [21:57] <MorgyThePig> no pixxel format
#3295 [21:57] <urielsalis> MorgyThePig, same thing, you have a dxdiag?
#3296 [21:58] <MorgyThePig> pixxel format not acceletaor
#3297 [21:58] <MorgyThePig> what do i do
#3298 [21:58] <urielsalis> MorgyThePig, you have a dxdiag?
#3299 [21:58] <MorgyThePig> yes
#3300 [21:58] <urielsalis> MorgyThePig, can you give me the link?
#3301 [21:58] <anthony> can i talk to a minecraft helper on skype?
#3302 [21:59] <urielsalis> anthony, we dont help with skype
#3303 [21:59] <MorgyThePig> Sure.
#3304 [21:59] <MorgyThePig> Give me a sec
#3305 [22:00] <anthony> so you helper can get on skype to help some one?
#3306 [22:00] <Camilo> hello, i have same problem: pixxel format not accelerator...
#3307 [22:00] <urielsalis> anthony, no. What is your issue?
#3308 [22:00] <urielsalis> Camilo, you have a dxdiag?
#3309 [22:00] <Camilo> http://paste.ubuntu.com/18677523/ thats my page
#3310 [22:00] <anthony> i want to log in but i need my security questions but i forgot them and i dont have access to my email
#3311 [22:00] * jw28 [jw28@notlogged] has joined #minecrafthelp
#3312 [22:00] <urielsalis> Camilo, download and isntall https://downloadcenter.intel.com/es/download/25977/Controlador-de-Gr-ficos-de-Intel-para-Windows-10-y-Windows-7-y-8-1-15-33-?product=81499
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#3314 [22:00] <urielsalis> anthony, you will ahve to email Mojang
#3315 [22:01] <urielsalis> ??> anthony mojang/email
#3316 [22:01] <Absol> anthony: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3317 [22:01] <Absol> anthony: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3318 [22:01] <urielsalis> ??> anthony account/trans-id
#3319 [22:01] <Absol> anthony: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#3320 [22:01] <xNatt> My minecraft walks on its own and also jumps on its own
#3321 [22:01] <MorgyThePig> http://paste.ubuntu.com/18674118/ There
#3322 [22:01] <urielsalis> xNatt, did you tried with another keyboard?
#3323 [22:02] <urielsalis> MorgyThePig, there are no drivers for your graphics card for Windows 10, downgrade to Windows 7 or get a new graphics card(if you have a desktop pc) or play in another pc
#3324 [22:02] <urielsalis> MorgyThePig, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#3325 [22:02] <anthony> i don't know i dont have that any more
#3326 [22:02] <xNatt> I dont have another keyboard :P
#3327 [22:02] <urielsalis> xNatt, is your keyboard wireless?
#3328 [22:02] <MorgyThePig> i know already
#3329 [22:02] <urielsalis> anthony, you will have to search it
#3330 [22:02] <xNatt> No its connected
#3331 [22:02] <urielsalis> xNatt, and it only happens in minecraft?
#3332 [22:02] <xNatt> Yes
#3333 [22:02] <anthony> how to i search it?
#3334 [22:03] <urielsalis> anthony, with the link I gave you
#3335 [22:03] <xNatt> everything else i use its fine
#3336 [22:03] <anthony> can you send it again
#3337 [22:03] <urielsalis> ??> anthony account/trans-id
#3338 [22:03] <Absol> anthony: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
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#3340 [22:03] <urielsalis> ??> xNatt
#3341 [22:04] <urielsalis> ??> xNatt win/reinst
#3342 [22:04] <Absol> xNatt: You may need to reinstall the locally installed files that Minecraft puts into place.
#3343 [22:04] <Absol> xNatt: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#3344 [22:04] <urielsalis> xNatt, and if it keeps happening, most likely is the keyboard
#3345 [22:04] <anthony> what is a lost transaction ID
#3346 [22:04] <urielsalis> anthony, the transaction ID is your receipt
#3347 [22:04] <xNatt> ok thx
#3348 [22:05] <urielsalis> anthony, you need that to proof Mojang that you purchased your account when sending the email
#3349 [22:05] * SonikkuAmerica [SonikkuAmerica@notlogged] has joined #minecrafthelp
#3350 [22:06] <anthony> i bought a card at the store
#3351 [22:06] <urielsalis> anthony, then the card code is the transaction id
#3352 [22:07] <anthony> but i dont have it so i got to the link?
#3353 [22:07] <urielsalis> anthony, the transaction ID is your receipt, if you dont have the receipt, you cant proof you bought it
#3354 [22:07] <urielsalis> anthony, you might still email Mojang for alternate ways of verification
#3355 [22:07] <urielsalis> ??> anthony mojang/email
#3356 [22:07] <Absol> anthony: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3357 [22:07] <Absol> anthony: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3358 [22:08] * Isabel [Isabel@notlogged] has joined #minecrafthelp
#3359 [22:08] <Isabel> I have a complaint that needs to be fixed soon
#3360 [22:09] <urielsalis> Isabel, elaborate
#3361 [22:10] <Isabel> For minecraft on the Xbox 360 and one, in the mini game showdown begins too soon after the round begins
#3362 [22:10] <anthony> is any way i can talk to a helper?
#3363 [22:11] <Isabel> HELLO
#3364 [22:12] <urielsalis> Isabel, mini games are not made by Mojang, and we dont support the console editions here
#3365 [22:12] <urielsalis> Isabel, you can try making a thread in the forums
#3366 [22:12] <SlakViper> anthony, We are a community support group made up of volunteers. We do not work for Mojang. You will need to contact Mojang through the official channels that have been linked to you already.
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#3368 [22:13] <anthony> can you send it again?
#3369 [22:13] <urielsalis> ??> anthony mojang/email
#3370 [22:13] <Absol> anthony: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3371 [22:13] <Absol> anthony: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#3374 [22:15] <xNatt> When you said i had to delete everything except the saves directory, what exacly is a saves directory?
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#3376 [22:16] <urielsalis> xNatt, where all your worlds are saved
#3377 [22:16] <xNatt> Ok thankyou
#3378 [22:16] <xNatt> Is it normal if its taking a while xD
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#3406 [23:12] <Lucas> Hello?
#3407 [23:12] <Lucas> Is there a way to send my DxDiag report to anyoe?
#3408 [23:12] <Lucas> anyone*
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#3411 [23:14] <Lucas> Is there anyone here?
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#3420 [23:22] <HIVEmind12> I am having a problem when launching Minecraft. It crashes because of some rendering issue. The tutorials on minecraft.net had didnt help. Here is my DxDiag report: http://paste.ubuntu.com/18681051/
#3421 [23:22] * techno156 [techno156@notlogged] has joined #minecrafthelp
#3422 [23:23] <Andrio> HIVEmind12, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#3423 [23:24] <HIVEmind12> Ok
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#3426 [23:32] <AsiaB> Whenever I open Minecraft, it starts "updating minecraft and downloading runtime". It takes about 2 minutes, then it says "unable to update native launcher". I've tried deleting and re-downloading Minecraft and Java, but it still doesn't work. Please help!
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#3428 [23:45] <kare> My daughter recieved a gift card to Minecraft. We downloaded it, and it will not allow her to play. I contacted cs and they told me to use my email address and not hers. I did and it still didn't work. It said "Pixel format not accelerated" I tried to download the graphic driver like they told me to, but it failed to download. Then it told me to come here and give you this http://paste.ubuntu.com/ Can you please help please?
#3429 [23:46] <webrosc> kare, we need the whole ubuntu link, including the numbers
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#3431 [23:48] <kare> is this it? http://paste.ubuntu.com/
#3432 [23:48] <webrosc> the whole link, so paste.ubuntu.com/123456
#3433 [23:48] <webrosc> like that, need the numbers part
#3434 [23:50] <kare> I don't see any numbers just that link. where should i look
#3435 [23:50] <webrosc> ??> kare win/dxdiag
#3436 [23:50] <Absol> kare: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3437 [23:54] <kare> I did it. http://paste.ubuntu.com/18682377/
#3438 [23:55] * jaimymaster [jaimymaster@notlogged] has joined #minecrafthelp
#3439 [23:56] <webrosc> kare, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#3440 [23:56] <jaimymaster> I have a question, a time ago there was some 'upgrade' in my words on the end user license agreement
#3441 [23:56] <webrosc> pretty much that computer is too old
#3442 [23:57] <jaimymaster> This meant server owners are not allowed to sell items that change gameplay
#3443 [23:57] <jaimymaster> But does this also cound for cracked networks?
#3444 [23:57] <jaimymaster> **offline mode**
#3445 [23:57] <jaimymaster> count* derp
#3446 [23:57] <webrosc> jaimymaster, we don't support pirates here, go away and buy the game
#3447 [23:57] <jaimymaster> I did
#3448 [23:57] <jaimymaster> I have premium..
#3449 [23:57] <kare> If I download Windows 7 I'll be able to play?
#3450 [23:57] <webrosc> then don't run a server for pirates
#3451 [23:58] <Andrio> 'If you buy, download, use or play our Game, you are agreeing to stick to the rules of these end user license agreement ("EULA") terms.'
#3452 [23:58] <jaimymaster> But it's a question if there's a difference between online mode and offline mode around eula
#3453 [23:58] <webrosc> kare, maybe, but the graphics card in that computer is pretty old
#3454 [23:58] <webrosc> jaimymaster, you are using Mojangs software, you follow their rules
#3455 [23:58] <jaimymaster> kk thanks
#3456 [23:59] <kare> Well, she played before on this computer. Then she needed another membership because hers ran out, so we bought her a gift card.
#3457 [23:59] <webrosc> erm.... minecraft doesn't run out