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#3 [00:01] <StephenPlayz> ok wait
#4 [00:01] <StephenPlayz> I will paste it on ubunto right
#5 [00:01] <Cykrix> yes
#6 [00:01] <Cykrix> then pass the URL here
#7 [00:02] <StephenPlayz> http://paste.ubuntu.com/21603806/
#8 [00:02] <StephenPlayz> there
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#11 [00:02] <Cykrix> One moment
#12 [00:03] * alphaga [alphaga@notlogged] has quit. (Ping timeout: 195 seconds)
#13 [00:03] <StephenPlayz> Cykrix you still there?
#14 [00:03] <Cykrix> Yes
#15 [00:04] <Cykrix> You have a desktop I presume?
#16 [00:04] <StephenPlayz> yes I have desktop
#17 [00:04] <StephenPlayz> so what will I do now?
#18 [00:04] <StephenPlayz> to fix the slomo
#19 [00:05] <Cykrix> Wait, Slow motion?
#20 [00:05] <Cykrix> Can you get into a world?
#21 [00:05] <StephenPlayz> then
#22 [00:06] <StephenPlayz> after I get on the world what will I do
#23 [00:06] <Cykrix> Oh, you toggled cinema camera
#24 [00:06] <Cykrix> go to controls
#25 [00:06] <Cykrix> and find your control for that, bind it to a key and press it (F8 usually works)
#26 [00:07] <StephenPlayz> no
#27 [00:07] <StephenPlayz> not that
#28 [00:07] <Cykrix> Press F3, What are your FPS
#29 [00:07] <StephenPlayz> 1-3 fps
#30 [00:07] <Cykrix> ah
#31 [00:07] <Cykrix> http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064
#32 [00:07] <Cykrix> download and install the first download
#33 [00:07] <Cykrix> and follow its directions
#34 [00:08] <Cykrix> and the proper term is lag, no slow-mo for future reference
#35 [00:08] <Cykrix> not*
#36 [00:09] <StephenPlayz> ok
#37 [00:09] <StephenPlayz> yes
#38 [00:09] <StephenPlayz> I download that before
#39 [00:09] <StephenPlayz> after I download that what will I do
#40 [00:10] <Cykrix> Run it
#41 [00:10] <StephenPlayz> yes Its running right now
#42 [00:11] <Cykrix> Alright, Just follow the directions from that. It should ask you to restart your computer
#43 [00:11] <Cykrix> after that try minecraft and if the issue persists return here.
#44 [00:11] <StephenPlayz> where can I see the directions
#45 [00:12] <Cykrix> They are shown as it runs, Basically just click continue until it asks you to restart :P
#46 [00:12] <Cykrix> or restart if it doesnt, sometimes it wont ask but is highly recommended
#47 [00:13] <StephenPlayz> look
#48 [00:13] <StephenPlayz> its just
#49 [00:13] <StephenPlayz> AMD Radeon Settings
#50 [00:13] <StephenPlayz> then
#51 [00:14] <Cykrix> Can you screenshot if that is currently possible?
#52 [00:14] <StephenPlayz> Gaming,Video,Display,Eyefinity,System
#53 [00:14] <StephenPlayz> ok
#54 [00:14] <StephenPlayz> how can I send you
#55 [00:14] <Cykrix> upload it to imgur or another site
#56 [00:14] <Cykrix> then paste the url here
#57 [00:15] <StephenPlayz> wait ok
#58 [00:15] <StephenPlayz> http://imgur.com/a/cgSUX
#59 [00:16] <StephenPlayz> http://imgur.com/a/yMBSr
#60 [00:16] <Cykrix> ok so its up to date
#61 [00:17] <Cykrix> CubeTheThird, you around?
#62 [00:17] <Cykrix> StephenPlayz, are you using vanilla or mods?
#63 [00:17] <StephenPlayz> Cykrix just pm CubeTheThird
#64 [00:17] <StephenPlayz> no
#65 [00:17] <Cykrix> We dont PM operators
#66 [00:17] <StephenPlayz> oh
#67 [00:17] <StephenPlayz> sorry
#68 [00:18] <StephenPlayz> my bad
#69 [00:18] <StephenPlayz> if you guys can Fix this thank you so much and god bless us all
#70 [00:18] <StephenPlayz> Cykrix
#71 [00:18] <StephenPlayz> do you know how to fix the lag?
#72 [00:18] <Cykrix> its fine, I don't use AMD Hardware, I use NVidia and Intel so I dont know the proper configurations and etc
#73 [00:19] <Cykrix> but Cube is more native to AMD stuff than I am
#74 [00:19] <Cykrix> Try changing your minecraft settings perhaps
#75 [00:19] <Cykrix> toggle VBOs
#76 [00:19] <Cykrix> etc
#77 [00:19] <StephenPlayz> what is the meaning of toggle?
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#79 [00:20] <Cykrix> press it once
#80 [00:20] <Cykrix> to turn it on or off
#81 [00:20] <Chromaryu> You know, toggle switch
#82 [00:21] <StephenPlayz> oh
#83 [00:21] <Cykrix> Eya Chromaryu
#84 [00:21] <StephenPlayz> but everytime I turn on VBOs my minecraft crash
#85 [00:21] <StephenPlayz> thats why its off
#86 [00:21] <Cykrix> Ah, then keep that off
#87 [00:22] * zamara [zamara@notlogged] has joined #minecrafthelp
#88 [00:22] <CubeTheThird> sup?
#89 [00:22] <StephenPlayz> hello
#90 [00:22] <StephenPlayz> CubeTheThird
#91 [00:22] <StephenPlayz> Cykrix is finding you
#92 [00:22] <StephenPlayz> to help me
#93 [00:23] <zamara> i downloaded minecraft and it says my pixel accelerator isnt upgraded
#94 [00:23] <Cykrix> CubeTheThird, StephenPlayz AMD Radeon R7 200 and is experiencing like 1-3fps
#95 [00:23] <Cykrix> and I have no idea about AMD
#96 [00:23] <CubeTheThird> huh.. looking at the dxdiag report I'm seeing a lot of questionable things
#97 [00:23] <Cykrix> zamara, do you have a dxdiag url?
#98 [00:23] <Cykrix> questionable?
#99 [00:23] <zamara> yes it is http://paste.ubuntu.com/21604855/
#100 [00:24] <CubeTheThird> monitor is running at 75 Hz, but seems to be designed for 60
#101 [00:24] <CubeTheThird> plus, that GPU with a core 2 duo
#102 [00:24] <webrosc> zamara, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#103 [00:24] <CubeTheThird> like WHYYY
#104 [00:24] <StephenPlayz> CubeTheThird can you fix this stuffs
#105 [00:24] <zamara> ok thanks
#106 [00:24] <StephenPlayz> I lagged so much
#107 [00:24] <CubeTheThird> StephenPlayz, do you know how to change your monitor settings?
#108 [00:24] <StephenPlayz> wait
#109 [00:25] <zamara> i dont know how to downgrade
#110 [00:25] <Cykrix> i got mega sniped by web
#111 [00:25] <Cykrix> ??> zamara win/downgrade
#112 [00:25] <Absol> zamara: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#113 [00:25] <webrosc> ;)
#114 [00:25] <StephenPlayz> CubeTheThird sorry no I can't
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#116 [00:25] <CubeTheThird> StephenPlayz, you can't change it, or you don't know how?
#117 [00:26] <StephenPlayz> I don't know how
#118 [00:26] <zamara> i have to wait a month?
#119 [00:26] <Cykrix> you can only do it up to a month
#120 [00:26] <Cykrix> after upgrading
#121 [00:26] <Cykrix> else wise you'll have to go through windows to get a installation media
#122 [00:27] * squishyrainbows0 [squishyrainbows0@notlogged] has joined #minecrafthelp
#123 [00:27] <zamara> ok then thanks im gonna try
#124 [00:27] * ImQ [ImQ@notlogged] has joined #minecrafthelp
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#126 [00:27] <StephenPlayz> CubeTheThird you still there?
#127 [00:27] * crafty [crafty@notlogged] has joined #minecrafthelp
#128 [00:27] <Chromaryu> (FYI, I uses C2Q)
#129 [00:27] <Cykrix> I think he is either looking up directions or typing
#130 [00:27] <ImQ> question i have about my acct, its from 2010 but i cant remember my username, am i fucked?
#131 [00:27] <Absol> ImQ: Please keep it civil
#132 [00:27] <ImQ> sorry >.>
#133 [00:27] * squishyrainbows0 [squishyrainbows0@notlogged] has quit. (Client Quit)
#134 [00:28] <Cykrix> ImQ, Do you still have access to the email?
#135 [00:28] <CubeTheThird> StephenPlayz, right-click on your computer's background and choose "screen resolution" -> advanced settings -> monitor
#136 [00:28] <ImQ> yes, the only thing i can find is my paypal trans from 2010
#137 [00:28] <CubeTheThird> StephenPlayz, there set the refresh rate to 60 Hz
#138 [00:28] * crafty [crafty@notlogged] has quit. (Client Quit)
#139 [00:28] <CubeTheThird> ImQ, that's all you need. Contact Mojang with it
#140 [00:28] <StephenPlayz> ok wait
#141 [00:28] <CubeTheThird> ??> ImQ mojang/email
#142 [00:28] * crafty [crafty@notlogged] has joined #minecrafthelp
#143 [00:28] <Deatheroma> I need some help with my graphics driver..i followed some on screen prompts and it told me to put my link here: http://paste.ubuntu.com/21605190/
#144 [00:28] <Absol> ImQ: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#145 [00:28] <Cykrix> did they remove retrievename?
#146 [00:28] <Absol> ImQ: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#147 [00:29] <Cykrix> Deatheroma, one moment
#148 [00:29] <CubeTheThird> Cykrix, yup
#149 [00:29] <Deatheroma> Sure thing..
#150 [00:29] <ImQ> Cube , how do i do that? lol looking for a contact led me here
#151 [00:29] <crafty> When I try to play I get : A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007fffc021bb23, pid=10384, tid=8816 # # JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18) # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.25-b02 mixed mode windows-amd64 compressed oops) # Problematic frame: # C [ig75icd64.dll+0x6bb23]
#152 [00:29] <StephenPlayz> CubeTheThird stay ok
#153 [00:29] <CubeTheThird> ..?
#154 [00:29] <Cykrix> crafty, please put the crash log on http://paste.ubuntu.com/
#155 [00:29] <StephenPlayz> ok its 60 fertz now
#156 [00:30] * xola [xola@notlogged] has joined #minecrafthelp
#157 [00:30] <zamara> i went to link and mine didnt have downgrade
#158 [00:30] <webrosc> crafty, load minecraft, the goto the options, turn off VBOs
#159 [00:30] <Cykrix> ImQ, follow the directions absol mentioned you in
#160 [00:30] <StephenPlayz> I mean 60 hertz
#161 [00:30] <webrosc> s/the/then
#162 [00:30] <ExtremeBot> webrosc meant to say: crafty, load minecraft, then goto the options, turn off VBOs
#163 [00:30] <StephenPlayz> CubeTheBird
#164 [00:30] <webrosc> video options*
#165 [00:30] <Cykrix> zamara, I dont believe we help with downgrading Windows.
#166 [00:30] <StephenPlayz> I change it to 60 Hertz nwo
#167 [00:30] <StephenPlayz> now*
#168 [00:30] <StephenPlayz> what will I do next?
#169 [00:30] <Cykrix> Deatheroma, Looking for your driver now
#170 [00:31] <zamara> where would i go for that
#171 [00:31] <Deatheroma> Okay, thanks
#172 [00:31] <StephenPlayz> Cykrix
#173 [00:31] <Cykrix> StephenPlayz, ?
#174 [00:31] <StephenPlayz> its CubeTheBird stille there?
#175 [00:31] <StephenPlayz> still*
#176 [00:31] <Cykrix> Not sure, give him a min
#177 [00:32] <CubeTheThird> StephenPlayz, try to have a bit of patience please? we have lives outside this chatroom.
#178 [00:32] <StephenPlayz> oh ok
#179 [00:32] <zamara> Thank u all for the help see ya
#180 [00:32] <CubeTheThird> StephenPlayz, close and re-open the game and try it again
#181 [00:32] <StephenPlayz> ok
#182 [00:32] <StephenPlayz> Sorry CubeTheBird for insulting you
#183 [00:32] <Cykrix> zamara, good luck with windows.
#184 [00:32] <crafty> webrosc, I don't see VBOs, where do I find them?
#185 [00:32] <zamara> peace
#186 [00:32] <Cykrix> crafty, Video Settings
#187 [00:33] * zamara [zamara@notlogged] has quit. (Quit: Web client closed)
#188 [00:33] <webrosc> its one of the lower settings, may need to scroll down
#189 [00:33] <Cykrix> Deatheroma, I *THINK* this is yours, https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit
#190 [00:33] <Cykrix> First .exe
#191 [00:33] <crafty> thanks webrosc, that seems to have worked!
#192 [00:34] * webrosc tips hat
#192 [00:34] <Deatheroma> Alright, i'l' try it, thanks
#193 [00:34] * crafty [crafty@notlogged] has quit. (Quit: Web client closed)
#194 [00:34] <Cykrix> Alright, After installing it restart and try minecraft. If the issue persists dont hesitate to return here.
#195 [00:34] <Cykrix> (pending I found the right one)
#196 [00:35] <CubeTheThird> StephenPlayz, you also mentioned the VBOs setting makes your game crash? Do you get a crash report?
#197 [00:35] <StephenPlayz> yees
#198 [00:35] <StephenPlayz> but I deleted Minecraft folder before
#199 [00:35] <StephenPlayz> thats why
#200 [00:35] <StephenPlayz> its gone
#201 [00:35] <CubeTheThird> StephenPlayz, can you try turning VBOs on again?
#202 [00:36] <StephenPlayz> everytime I turn on VBOs it crashed
#203 [00:36] <StephenPlayz> why?
#204 [00:36] <CubeTheThird> StephenPlayz, I want to see the crash report you get from it
#205 [00:36] <StephenPlayz> ok
#206 [00:37] * ImQ [ImQ@notlogged] has quit. (Ping timeout: 195 seconds)
#207 [00:37] <StephenPlayz> um.
#208 [00:38] <StephenPlayz> its still lagging
#209 [00:38] <CubeTheThird> StephenPlayz, ok. Does VBOs crash it?
#210 [00:38] <StephenPlayz> wait
#211 [00:38] <StephenPlayz> let me check
#212 [00:40] <StephenPlayz> ok
#213 [00:40] <StephenPlayz> it doesn't crash now
#214 [00:40] <StephenPlayz> but the problem is my minecraft client its still lagging
#215 [00:40] <CubeTheThird> StephenPlayz, in-game hold f3+c until it crashes
#216 [00:41] <StephenPlayz> ok
#217 [00:41] <CubeTheThird> StephenPlayz, once that happens, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#218 [00:42] <StephenPlayz> ok
#219 [00:42] <StephenPlayz> wait opening
#220 [00:43] <StephenPlayz> ok its loading
#221 [00:43] <Deatheroma> Cykrix, that one didn't work..it said "This computer does not meet the minimum requirements for installing the software"
#222 [00:43] <StephenPlayz> ok I am joing to a server
#223 [00:44] <StephenPlayz> so I will hold F3 + C
#224 [00:44] <CubeTheThird> yup
#225 [00:45] <Cykrix> Deatheroma, alright, wrong driver..
#226 [00:45] <StephenPlayz> ok
#227 [00:45] <Cykrix> lets go to the brand then, asus
#228 [00:45] <StephenPlayz> I will copy it to ubunto
#229 [00:46] <StephenPlayz> http://paste.ubuntu.com/21606351/
#230 [00:46] <StephenPlayz> there you go
#231 [00:46] <CubeTheThird> Deatheroma, try installing this one: https://downloadcenter.intel.com/download/22521/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81503
#232 [00:47] <StephenPlayz> CubeTheBird there is my crash report
#233 [00:47] <Cykrix> thanke Cube
#234 [00:47] <CubeTheThird> StephenPlayz, hmm looking
#235 [00:48] <StephenPlayz> ok
#236 [00:49] <CubeTheThird> StephenPlayz, well everything looks fine from that report
#237 [00:49] <CubeTheThird> StephenPlayz, honestly the issue is most likely your hardware setup. It looks like you took a crap old computer and stuck a nice new GPU in it
#238 [00:49] <StephenPlayz> so
#239 [00:50] <StephenPlayz> yes my Computer is old And I put AMD R7 240 video card
#240 [00:50] <webrosc> you are allocating 1GB to minecraft, and thats half the ram in the computer
#241 [00:50] <CubeTheThird> StephenPlayz, considering you have a ~9 year old CPU plus only 2GB of RAM, it's likely a bottleneck between your GPU and everything else you have
#242 [00:51] <StephenPlayz> but
#243 [00:51] <StephenPlayz> why my minecraft lags :(
#244 [00:52] <StephenPlayz> :'(
#245 [00:52] <webrosc> she cannae take it captain
#246 [00:53] * Anzhi is now known as Anzhelika|Away
#247 [00:53] * Anzhelika|Away is now known as Anzhi
#248 [00:54] <StephenPlayz> CubeTheThird
#249 [00:54] <CubeTheThird> yes?
#250 [00:54] <StephenPlayz> you still there
#251 [00:54] <CubeTheThird> yes..
#252 [00:55] <StephenPlayz> how can I stop the lag :(
#253 [00:55] * Deatheroma [Deatheroma@notlogged] has quit. (Ping timeout: 195 seconds)
#254 [00:55] <Lord_Ralex> Get a new computer
#255 [00:55] <webrosc> get a better computer
#256 [00:55] <Lord_Ralex> That is your answer
#257 [00:57] * Deatheroma [Deatheroma@notlogged] has joined #minecrafthelp
#258 [00:57] <StephenPlayz> you now Computer is expensive
#259 [00:57] <StephenPlayz> please guys
#260 [00:57] <StephenPlayz> Help me
#261 [00:58] <StephenPlayz> this is help chat
#262 [00:58] <webrosc> we are, that is the answer
#263 [00:58] <StephenPlayz> help
#264 [00:58] <CubeTheThird> StephenPlayz, you already have the graphics card. Just build one with the rest and it shouldn't cost much
#265 [00:58] <StephenPlayz> I don't have enough money dude
#266 [00:59] <Lord_Ralex> StephenPlayz, then live with it
#267 [00:59] <Lord_Ralex> We cannot help fix computers like that
#268 [00:59] <StephenPlayz> then how can I play minecraft
#269 [00:59] <webrosc> you have taken an old beat up car, put in a nice new dash, yeah it shows a nice looking speedo, but it can't use it because the engine is still old and beat up
#270 [00:59] <StephenPlayz> I bought it
#271 [00:59] <Deatheroma> Cykrix, that worked perfectly..improved my overall graphics, thank you so much dude
#272 [00:59] <Cykrix> No problem, however it was Cube's download that helped, #SucksAtDrivers
#273 [00:59] <CubeTheThird> :3
#274 [01:00] <CubeTheThird> Cykrix, want to know how I found that one?
#275 [01:00] <Cykrix> please xD
#276 [01:00] <CubeTheThird> Cykrix, google search the CPU model. Says Arrandale series. Then I go here: https://www-ssl.intel.com/content/www/us/en/support/graphics-drivers/000005538.html
#277 [01:00] <Deatheroma> Well thank you as well then cube
#278 [01:01] <Cykrix> ah, neat
#279 [01:01] <Cykrix> thanke
#280 [01:02] * StephenPlayz [StephenPlayz@notlogged] has quit. (Quit: Web client closed)
#281 [01:02] * StephenPlayz [StephenPlayz@notlogged] has joined #minecrafthelp
#282 [01:02] <StephenPlayz> for what?
#283 [01:02] * mrkirby153 is now known as kirby|gone
#284 [01:02] <StephenPlayz> CubeTheThird
#285 [01:03] <StephenPlayz> can I download Intel?
#286 [01:03] * Anzhi is now known as Anzhelika|Away
#287 [01:03] <CubeTheThird> ..?
#288 [01:03] <CubeTheThird> StephenPlayz, if you want to try that, you'll have to take your current AMD graphics card out of your computer first
#289 [01:03] <StephenPlayz> Intel
#290 [01:03] <StephenPlayz> why?
#291 [01:04] <CubeTheThird> StephenPlayz, because your PC is using your AMD graphics card. To use the integrated intel graphics, you can't have the AMD one installed. That, or you have to reconfigure your BIOS
#292 [01:04] * Deatheroma [Deatheroma@notlogged] has quit. (Ping timeout: 195 seconds)
#293 [01:06] <StephenPlayz> ok I will try
#294 [01:06] <CubeTheThird> anyways. I'm off to bed
#295 [01:08] * fabian [fabian@notlogged] has joined #minecrafthelp
#296 [01:09] <StephenPlayz> I wish it works
#297 [01:09] * fabian [fabian@notlogged] has quit. (Client Quit)
#298 [01:10] * blaze123 [blaze123@notlogged] has joined #minecrafthelp
#299 [01:11] <blaze123> graphics driver is out dated
#300 [01:12] <blaze123> and i dont know how to update it
#301 [01:13] <Cykrix> blaze123, do you have a dxdiag url?
#302 [01:13] <blaze123> whats that
#303 [01:13] <Cykrix> ??> blaze123 win/dxdiag
#304 [01:13] <Absol> blaze123: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#305 [01:14] <blaze123> oh yeah i have it
#306 [01:15] * leran [leran@notlogged] has joined #minecrafthelp
#307 [01:15] <blaze123> is it the ubunto pastebin thing
#308 [01:15] <Cykrix> yep
#309 [01:15] * leran [leran@notlogged] has quit. (Client Quit)
#310 [01:16] <blaze123> which part or all of it
#311 [01:16] <Cykrix> all of it
#312 [01:17] <blaze123> ------------------ System Information ------------------ Time of this report: 7/30/2016, 22:52:14 Machine name: TERACOMPUTER Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045) Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model: HP Compaq dc7900 Small Form Factor BIOS: Default System BIOS
#313 [01:17] <StephenPlayz> hello
#314 [01:17] <StephenPlayz> CubeTheThird
#315 [01:17] <StephenPlayz> shall I download AMD Chipset Drivers
#316 [01:18] <Cykrix> StephenPlayz, Your computer is to old to run minecraft. ~9 Years is as webros said, bottlenecking it
#317 [01:18] <StephenPlayz> what is bottlenecking
#318 [01:18] <Cykrix> You can try using the Integrated
#319 [01:19] <Cykrix> Decent GPU + Crap Hardware = Low Speed
#320 [01:19] <Cykrix> blaze123, put that on paste.ubuntu.com
#321 [01:19] <Cykrix> and put the url here
#322 [01:20] <blaze123> http://paste.ubuntu.com/21607413/
#323 [01:20] <Cykrix> blaze123, please try https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-Windows-7-Windows-Vista-exe-
#324 [01:21] <blaze123> its downloading
#325 [01:22] <Cykrix> alright
#326 [01:24] <blaze123> im gonna restart my computer now that its done installing
#327 [01:24] <Cykrix> alright
#328 [01:24] <Cykrix> good luck
#329 [01:27] * StephenPlayz [StephenPlayz@notlogged] has quit. (Ping timeout: 195 seconds)
#330 [01:39] * Cykrix [Cykrix@notlogged] has quit. (Quit: Leaving)
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#332 [01:42] <SSole> Hello
#333 [01:42] <SSole> I just purschased minecarft for windows
#334 [01:42] <SSole> getting message unable to setup realtime environment
#335 [01:43] <SSole> and due to this my son is unable to play
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#337 [01:51] <SSole> help
#338 [01:51] <SSole> anyone there
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#341 [02:05] <SSole> marco
#342 [02:06] <Anna> polo
#343 [02:06] <SSole> I just purschased minecarft for windows
#344 [02:06] <Anna> ??> SSole launcher/crash-log
#345 [02:06] <Absol> SSole: We need to see your crash log, which appears after a crash.
#346 [02:06] <Absol> SSole: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#347 [02:07] <SSole> where can I find the crash report
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#351 [02:09] <SSole> I can find a file called native log which talks about some Java version mismatch#
#352 [02:09] <SSole> is that what I should send for analysis
#353 [02:10] <SSole> http://paste.ubuntu.com/21610823/
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#357 [02:12] <Chromaryu> SSole, What launcher are you using
#358 [02:15] <SSole> the one available after downloading minecraft from Mojang site
#359 [02:15] <SSole> version 1.0.1.0
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#362 [02:20] <the8thbit> Hello, I'm having trouble logging in. I haven't played for a while, and when I tried to get on today to play, I found that my account has been deleted. But I can't bind a new mojang account to my existing user name because its already been bound to my email address... which was deleted
#363 [02:22] <the8thbit> My minecraft account is the8thbit (still seems to exist, but is bound and inaccessible), my email is the8thbit@gmail.com (this was my mojang account, but it got deleted at some point or something. I made a new one, but its not associated with my MC account, and when I try to link them it tells me that my MC account is already linked)
#364 [02:23] <the8thbit> Im getting really frustrated. I just want to play civcraft ;-;
#365 [02:24] <Chromaryu> Do you have any TransAcsion ID?
#366 [02:25] <the8thbit> Chromaryu: How would I procure that?
#367 [02:25] <the8thbit> I can find the old email from when I bought mc
#368 [02:25] <the8thbit> back in 2009
#369 [02:25] <Chromaryu> Transaction ID
#370 [02:26] <Chromaryu> does it have any number on it? (Don't paste number here)
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#373 [02:28] <the8thbit> Chromaryu: I found it. Theres a PayPal transaction ID, but I dont think I got an email from mojang/minecraft
#374 [02:28] <Chromaryu> the8thbit: That's it, Mail to mojang with it
#375 [02:28] <the8thbit> Its from Jan. 11, 2010, I was off by a year I guess lol
#376 [02:29] <the8thbit> Chromaryu: What email address? support@mojang.com?
#377 [02:29] <Chromaryu> ??> the8thbit account/send-email
#378 [02:29] <Absol> the8thbit: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#379 [02:29] <Absol> the8thbit: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#380 [02:29] <the8thbit> Absol: So this wont be fixed until monday or tuesday?
#381 [02:29] <the8thbit> er, Chromaryu ^
#382 [02:30] <Chromaryu> Refer to this, Yes
#383 [02:30] <Chromaryu> ?> bot
#384 [02:30] <Chromaryu> er
#385 [02:30] <Chromaryu> ?? bot
#386 [02:30] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#387 [02:31] <the8thbit> That sucks. I want to play now :(
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#389 [02:32] <Chromaryu> Well, Good luck with that, We can't help you anymore. (we aren't mojang)
#390 [02:34] <the8thbit> damn
#391 [02:34] <the8thbit> well thanks anyway
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#406 [02:55] <the8thbit> Is there a way to see which mojang account a minecraft account is associated with?
#407 [02:57] <Andrio> You can look up the profile name on https://namemc.com/.
#408 [02:58] <the8thbit> That doesnt tell me the mojang account its associated with though?
#409 [02:59] <the8thbit> Andrio
#410 [02:59] <Andrio> It tells you the UUID.
#411 [03:00] <the8thbit> Andrio: How do I get the email from that?
#412 [03:00] <Andrio> You don't.
#413 [03:00] <the8thbit> Can I log into the mojang account with the UUID, Andrio?
#414 [03:01] <Andrio> No.
#415 [03:01] <Andrio> Only Mojang can help you here.
#416 [03:01] <the8thbit> :(
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#419 [03:12] <lmlama> My graphic driver is outdated. How do I update it?
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#426 [03:22] <harrywicks29> Hi there, my new (old) laptop cant play minecraft due to a 'pixel-format-not-accelerated' issue. I have ran a dx-diag and results are at http://paste.ubuntu.com/21614241/. Can anyone help please?
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#430 [03:30] <Andrio> harrywicks29, install this driver: https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-Windows-7-Windows-Vista-exe-?product=81507
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#432 [03:32] <harrywicks29> Thanks, I'll try it :)
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#435 [03:42] * Anzhelika|Away is now known as Anzhi
#436 [03:42] <harrywicks29> Thank you very much to the user who just helped me with the dxdiag info. The new driver seems to work. Much appreciated. Have a great day.
#437 [03:47] <Andrio> No problem.
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#447 [04:28] <zima> I have a Intel G45 expres video card and Windows 10 installed. No possibility to run Minecraft, no possibility to update drivers
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#450 [04:30] <Andrio> ??> zima win/downgrade
#451 [04:30] <Absol> zima: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#452 [04:35] <zima> I cannot downgrade Windows
#453 [04:35] <zima> Is there any other solution ?
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#466 [04:48] <joranimo> Minecraft won't start up do to driver issues
#467 [04:49] <joranimo> i have a link to dxdiagnotes
#468 [04:49] <joranimo> http://paste.ubuntu.com/21619211/
#469 [04:51] <joranimo> it says update your graphics drivers
#470 [04:51] <joranimo> I did that many times, all seems to be OK
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#472 [04:51] <Andrio> joranimo, install this driver: https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81511
#473 [04:52] <joranimo> OK i'm doing that now
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#476 [04:58] <joranimo> problem solved !!!!! Thank you verry much !
#477 [04:59] <joranimo> i had to start over the computer so i lost my original conversation, but thank you whoever it was !
#478 [05:00] <Andrio> no problem.
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#486 [05:26] <Penguin98667> How do i update my graphics drivers?
#487 [05:28] <Andrio> Usually you can download the current driver from your PC manufacturer's website, or your graphics card manufacturer's website.
#488 [05:28] <Andrio> ??> Penguin98667 win/DXDiag
#489 [05:28] <Absol> Penguin98667: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#493 [05:31] <Penguin98667> http://paste.ubuntu.com/21621481/
#494 [05:33] <Andrio> Try this driver: https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit?product=81500
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#510 [06:23] <ricardoclaro> Hello,
#511 [06:24] <ricardoclaro> Im trying to migrate an old account but I cant seem to do it, as it says its already done
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#531 [07:02] <SuperProgram> I keep getting an error when I start up minecraft. It says "Pixel Format Not Accelerated" and I tried using the help page but I am lost.
#532 [07:03] <SuperProgram> This is the link that the help page wanted me to use http://paste.ubuntu.com/21627240/
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#545 [07:27] * Zach is now known as Guest68681
#546 [07:27] <Guest68681> ...
#547 [07:28] <Guest68681> someone is constantly trying to reset my Mojan password and email bound to the account
#548 [07:28] <Guest68681> dogukanengin1@hotmail.com is the email they are using
#549 [07:29] <Guest68681> they also use the twitch tag of mertcakmak001
#550 [07:30] * Anzhi is now known as Anzhelika|Away
#551 [07:30] <Andrio> Is that the email address on your Mojang account?
#552 [07:31] * Anzhelika|Away is now known as Anzhi
#553 [07:31] <Andrio> 15[22:29:24] Guest68681: they also use the twitch tag of mertcakmak001 – how do you know that?
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#558 [07:53] <DaBOY> Hey! What do u do if you cant remember your email and have tried all of the ones u think it is?
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#560 [07:54] <Andrio> ??> DaBOY account/send-email
#561 [07:54] <Absol> DaBOY: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#562 [07:54] <Absol> DaBOY: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#565 [07:57] <DaBOY> but the email i was using got deleted by my school so cant get the transaction id? or do i write in the card number?
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#567 [07:58] <Andrio> There's a link on the form that may help there.
#568 [07:58] <Melionas> How to instal keinett launcher?
#569 [07:58] <Andrio> Melionas, we don't support that.
#570 [07:59] <Melionas> oh.. ok
#571 [07:59] <Andrio> May I ask what it can do that the official launcher doesn't?
#572 [07:59] <Melionas> thanks
#573 [07:59] <Andrio> no problem...
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#575 [07:59] <Andrio> I guess not.
#576 [08:00] <DaBOY> rip my mc account then
#577 [08:02] <DaBOY> is there anything u can do? cant u log in with the security questions or something cause i know the answers of them
#578 [08:03] <Andrio> Try https://account.mojang.com/changeemail/request.
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#580 [08:06] <DaBOY> i got denied??
#581 [08:06] <Andrio> ._.
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#583 [08:06] <DaBOY> what do i do?
#584 [08:07] <Andrio> Did you look at the link on the contact form?
#585 [08:07] <DaBOY> do you mean when i email them?
#586 [08:07] <Andrio> Yes.
#587 [08:08] <DaBOY> did email them for about 3 months ago but havent got any email from them
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#591 [08:10] <DaBOY> soooo.. nothing else i can do? can i call them or do they have live service
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#597 [08:12] <DaBOY> nothing else i can do? can i call them or do they have live service?
#598 [08:12] * Zach01456 [Zach01456@notlogged] has quit. (Ping timeout: 195 seconds)
#599 [08:13] <Andrio> They don't have any live service that I know of
#600 [08:13] <Andrio> hm
#601 [08:14] <DaBOY> then i cant get my account back
#602 [08:14] <DaBOY> rip
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#604 [08:28] <Melionas> hi
#605 [08:28] <Melionas> i nned help
#606 [08:28] <Melionas> my minecraft not working
#607 [08:28] <Melionas> .....
#608 [08:28] <Melionas> help pliz
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#615 [08:42] <LAN_not_working> When I open a game to LAN, my friend can't see the game in Multiplayer, or vice versa if they open a game to LAN for me
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#619 [08:42] <LAN_not_working> I am running Minecraft for Mac in both cases
#620 [08:44] <LAN_not_working> I have a working WiFi connection
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#622 [08:44] <LAN_not_working> All other aspects of Minecraft appear to be working
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#625 [08:47] <Crowleygamer> my minecraft is giving error in drive
#626 [08:47] <Crowleygamer> what to do?
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#629 [08:51] <Crowleygamer> what to do?
#630 [08:51] <Crowleygamer> 21634952
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#636 [09:11] <decuuu> extrene
#637 [09:11] <decuuu> extrene
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#652 [09:30] <gambozter> necesito ayuda acerca de mi direcTX http://paste.ubuntu.com/21637819/
#653 [09:32] <gambozter> #minecrafthelp
#654 [09:34] <Andrio> gambozter, as far as I can tell, your graphics controller is not supported on Windows 8.1. You'll need to downgrade to Windows 8, or use a newer PC.
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#658 [09:37] <zack> pixselmon
#659 [09:38] <Andrio> Pixelmon.
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#661 [09:40] <hamuzi> mi
#662 [09:40] <hamuzi> oc,SC<A
#663 [09:40] <hamuzi> oaC<SC
#664 [09:40] <hamuzi> cs>>CO>S.caCOSAC>
#665 [09:40] <hamuzi> sc.osoa>OA>c
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#678 [10:10] <Chromaryu> mml?
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#680 [10:10] * lolo [lolo@notlogged] has joined #minecrafthelp
#681 [10:10] <lolo> hi i need help my minecraft wont start
#682 [10:10] <lolo> Completely ignored arguments: [--nativeLauncherVersion, 307] [17:09:47] [Client thread/INFO]: Setting user: Lorenzosmee [17:09:47] [Client thread/INFO]: (Session ID is <censored>) Exception in thread "Client thread" com.google.gson.JsonSyntaxException: java.lang.IllegalStateException: Expected BEGIN_ARRAY but was STRING at line 1 column 1 at com.google.gson.Gson.fromJson(Gson.java:815) at com.google.gson.Gson.fromJson(Gson.java:768) a
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#685 [10:11] <lolo> someone?
#686 [10:12] <lolo> hello
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#698 [10:37] <bochelman> i had a account namend bochelman with this email ricboc@xs4all.nl but the email was deleted because of that i cant play minecraft any more please help me
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#701 [10:39] <CubeTheThird> bochelman, you'll have to contact Mojang about this
#702 [10:39] <CubeTheThird> ??> bochelman mojang/email
#703 [10:39] <Absol> bochelman: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#704 [10:39] <Absol> bochelman: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#706 [10:42] <Ldranefe> Although it is not entered my minecraft premium account
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#711 [10:47] <electro976> Looking for help on a intel driver issue encountered when first trying to install the minecraft for a new gamer. Help recommended posting the driver issue on the help forum to see if anyone can assist? http://paste.ubuntu.com/21644747/ tried all the other solutions on the faqs but the auto updates from intel dont seem to fix this.
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#713 [10:51] <CubeTheThird> electro976, one moment
#714 [10:51] <CubeTheThird> electro976, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
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#721 [10:56] <Chickenwing9991> is anybody else having problems loging in cause ive tried and changed my password multiple time and is still saying invaild
#722 [10:57] <CubeTheThird> ??> Chickenwing9991 login/throttle
#723 [10:57] <Absol> Chickenwing9991: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#724 [10:57] <Absol> Chickenwing9991: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#725 [10:57] <Chickenwing9991> ok thanks
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#730 [11:06] <jam> Hi, I just recently bought MCPC and when I open the app and click "play now,' it crashes
#731 [11:06] <CubeTheThird> jam, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#732 [11:06] <jam> http://paste.ubuntu.com/21647066/
#733 [11:06] <CubeTheThird> jam, one moment
#734 [11:07] <CubeTheThird> jam, there are no official windows 10 drivers for your graphics card. You can try installing the windows 8 drivers: http://www.nvidia.com/download/driverResults.aspx/82758/en-us
#735 [11:07] <jam> is that why MC isn't working?
#736 [11:08] <CubeTheThird> jam, ya. You need to install updated graphics drivers. Try installing the ones I just gave you
#737 [11:08] <lollllll> I have a problem: If I want to go on Minecraft, then the following happens: The launcher starts and after I clicked PLAY, he joins (was earlier than it did, normal), but then not the Mojang characters, but to the launcher will open again to the crash report! If it helps: Before starting it have translated with Google Translate ---- ---- Minecraft Crash Report // Sorry :( Time: 31.07.16 17:42 Description: Initializing game org.lwjgl.
#738 [11:09] <CubeTheThird> lollllll, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#739 [11:09] <jam> thx fam! but it's finished updating I guess. what do I do now?
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#741 [11:10] <lollllll> http://paste.ubuntu.com/21646069/
#742 [11:10] <CubeTheThird> jam, once it's installed, try playing again. You may need to reboot first
#743 [11:10] <CubeTheThird> lollllll, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
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#745 [11:11] <lollllll> thank you
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#747 [11:16] <jam> CubeTheThird, how to reboot?
#748 [11:16] <CubeTheThird> jam, restart? Turn off and on again?
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#750 [11:18] <jam> alright thank you so much for your time
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#753 [11:26] <James_> Hi i have a macbook pro and i want to download the poket edition beta can i do that with os X?
#754 [11:27] <mattym> James_, No
#755 [11:27] <James_> do i have to have windows 10?
#756 [11:27] <CubeTheThird> James_, Pocket edition is for android and IOS devices. The Windows 10 beta edition is for windows 10
#757 [11:28] <mattym> James_, Yes, you either need to have a Windows 10 computer to use the Windwos 10 Edition, or a mobile device for the Pocket Editions
#758 [11:28] <James_> ok can i join my friends poket edition world on my xbox one?
#759 [11:28] <CubeTheThird> no
#760 [11:28] <mattym> Not currently but thats supposed to be a future feature
#761 [11:29] <James_> ok can my friend join my xbox one world on ios?
#762 [11:29] <mattym> James_, Thats the same as you already asked
#763 [11:30] <James_> when?
#764 [11:30] * kirby|gone is now known as mrkirby153
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#766 [11:30] <CubeTheThird> James_, the only editions that are currently compatible with each other are the Pocket edition and Windows 10 beta. All others are separate
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#770 [11:32] <Ijuiceyapple> Hi
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#772 [11:33] <CubeTheThird> Ijuiceyapple, again, the only editions that are currently compatible with each other are the Pocket edition and Windows 10 beta. All others are separate
#773 [11:33] <Ijuiceyapple> ?
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#775 [11:34] <CubeTheThird> * Ijuiceyapple (Formerly James_ from 79.66.240.118) has joined
#776 [11:36] <zetroxx> Excuse moi.J'ai a problem ! I have bought Minecraft on PC there are about 1 year on my PC! I would like to install it on another PC I just can not! Help
#777 [11:37] <zetroxx> i'm french
#778 [11:37] <CubeTheThird> zetroxx, what happens when you try installing it?
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#780 [11:38] <zetroxx> when I connect my account minecraft.net after I do not know what to do!
#781 [11:39] <CubeTheThird> zetroxx, you can download the game from https://minecraft.net/download , and after that login to the game with your account
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#783 [11:40] <zetroxx> I tried to sign in with my old account but was told that the email address is already used and after I know what to do
#784 [11:41] <CubeTheThird> zetroxx, can you login to account.mojang.com/me ?
#785 [11:42] * chuyinnnnnno [chuyinnnnnno@notlogged] has joined #minecrafthelp
#786 [11:42] <zetroxx> I wait the download
#787 [11:43] <zetroxx> ...
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#789 [11:43] <CubeTheThird> ?
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#792 [11:44] <zetroxx> i'ts okay thanks!
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#795 [11:45] <zetroxx> THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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#807 [11:54] <jhg> I am having trouble recovering my Minecraft password. I set up the account several years ago. I know the user name and email.
#808 [11:55] <jhg> I have tried the standard recovery website but it doesn't work
#809 [11:55] * Odalisque is now known as Dysgalty
#810 [11:56] <GepixPvP> I need help with minecraft i upgraded to windows 10 and when i run it it crash and says Pixel format not accelerated
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#812 [11:57] <CubeTheThird> GepixPvP, do you have a dxdiag report?
#813 [11:57] <GepixPvP> yes
#814 [11:57] <CubeTheThird> GepixPvP, give a URL to it here
#815 [11:57] <GepixPvP> http://paste.ubuntu.com/21652276/
#816 [11:58] <CubeTheThird> GepixPvP, can you also send a paste of your crash report?
#817 [11:58] <GepixPvP> what do you mean i copy it from minecraft
#818 [11:59] <CubeTheThird> GepixPvP, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#819 [11:59] <GepixPvP> ok
#820 [11:59] <GepixPvP> http://paste.ubuntu.com/21653251/
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#822 [12:00] <CubeTheThird> GepixPvP, sorry but your graphics card isn't properly supported on windows 10. You'll have to downgrade to a previous version of windows
#823 [12:00] <GepixPvP> ok
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#827 [12:02] <GepixPvP> ok thanks you for helping me good night
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#832 [12:11] <joranimo> hello I want tot play minecraft on a different Desktop but i got the same problem as earlier this day
#833 [12:11] <joranimo> http://paste.ubuntu.com/21654350/
#834 [12:12] <joranimo> i'v made a dxdiag and pasted it in ubuntu paste
#835 [12:12] <joranimo> what can i do to fix the problem ?
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#837 [12:12] <CubeTheThird> joranimo, one moment
#838 [12:12] <joranimo> ok
#839 [12:12] <CubeTheThird> joranimo, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#840 [12:13] <joranimo> ok thats what i did on the other computer and that worked so thanx
#841 [12:13] <joranimo> do you know where i can try minecraft for windows 10 ?
#842 [12:14] <joranimo> i have to pay it, but i tought it was free for minecraft users who already have an account on a desktop ?
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#844 [12:14] <CubeTheThird> joranimo, you can get a redeem code on account.mojang.com/me
#845 [12:14] <CubeTheThird> joranimo, you can get a redeem code on account.mojang.com/me
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#848 [12:14] <joranimo> o ok, i havn't seen that
#849 [12:15] <death> hey
#850 [12:15] * death is now known as Guest32746
#851 [12:15] <Guest32746> my account was hacked
#852 [12:16] <joranimo> thank you !
#853 [12:17] <CubeTheThird> Guest32746, what makes you say that?
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#857 [12:25] <Crankily> Hello
#858 [12:26] <Crankily> I logged on this morning and I got this message: Cannot log into server because of Internal Exception: io.netty.handler.codec.DecoderException: java.io.Exception: The received string length is longer than maximum allowed. I have emailed the support team and they said they will fix it, nothing happened. I need advice on what to do. Thanks.
#859 [12:26] <Crankily> This occurs on every server I try to enter.
#860 [12:27] <Crankily> @anyone?
#861 [12:27] <CubeTheThird> Crankily, can you test this server: mctest.ae97.net
#862 [12:27] <Crankily> sure.
#863 [12:27] <Crankily> I cannot join.
#864 [12:28] <CubeTheThird> Crankily, same message?
#865 [12:28] <Crankily> Because https://gyazo.com/a6f8db7ef9ca19bd6262142008ff66e3
#866 [12:28] <Crankily> I get different ones every time basically
#867 [12:28] <Crankily> want me to list the screenshots of the ones I have received so far?
#868 [12:28] <CubeTheThird> Crankily, what support did you email?
#869 [12:28] <CubeTheThird> no it's ok
#870 [12:29] <Crankily> I emailed the Hypixel support team
#871 [12:29] <CubeTheThird> ah
#872 [12:29] <Crankily> and Craftgasm
#873 [12:29] <Crankily> and mineplex
#874 [12:29] <Crankily> all said the same thing
#875 [12:29] <Crankily> "it'll be fixed soon"
#876 [12:29] <CubeTheThird> Crankily, you said it only started this morning? did you recently install or update anything?
#877 [12:29] <Crankily> 7 months later
#878 [12:29] <Crankily> no it was like 7 months ago
#879 [12:29] <Crankily> but its still hapening today
#880 [12:30] <CubeTheThird> Crankily, oh so you've been experiencing this issue for a while now
#881 [12:30] <Crankily> I factory reset my PC
#882 [12:30] <Crankily> Yes
#883 [12:30] <CubeTheThird> Crankily, can you run a test on speedtest.net
#884 [12:30] <Crankily> Sure
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#886 [12:32] * Chuy54231 [Chuy54231@notlogged] has quit. (Client Quit)
#887 [12:32] <Crankily> It's not loading
#888 [12:33] * szymon0976431 [szymon0976431@notlogged] has joined #minecrafthelp
#889 [12:33] <CubeTheThird> Crankily, the page won't load?
#890 [12:33] <Crankily> No
#891 [12:33] <CubeTheThird> Crankily, umm ok.. can you try testmy.net ?
#892 [12:33] <Crankily> It says "Try the beta"
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#897 [12:35] <Crankily> https://gyazo.com/15544fc038dba694a97f8204e4fd56ba
#898 [12:35] <Crankily> here
#899 [12:35] <CubeTheThird> Crankily, hmm well that isn't very high. Should be enough to connect though. What's your ping to these server?
#900 [12:36] <Crankily> How do I check
#901 [12:36] <Crankily> Sorry i'm a noob :P
#902 [12:36] <CubeTheThird> Crankily, mouse over the green bars in the server list
#903 [12:36] <Crankily> I knew that...
#904 [12:37] <Crankily> Hypixel: 108ms, Mineplex: 28ms and CraftGasm is under maintenance but 91ms
#905 [12:37] <CubeTheThird> hmm so that wouldn't be an issue
#906 [12:37] <CubeTheThird> Crankily, what anti-virus and firewall software do you have?
#907 [12:37] <Crankily> None
#908 [12:37] <Crankily> :(
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#910 [12:38] <CubeTheThird> Crankily, then let's do a malware scan
#911 [12:38] <CubeTheThird> ??> Crankily av/adwcleaner
#912 [12:38] <Absol> Crankily: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#913 [12:38] <Absol> Crankily: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#915 [12:38] <Crankily> Okay thanks!
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#918 [12:39] <Crankily> The database is corrupted
#919 [12:39] * bZx [bZx@notlogged] has quit. (Quit: Bye bye)
#920 [12:39] <Crankily> Gotta uninstall it and try again
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#935 [13:00] <Silvabr> i need help
#936 [13:00] <Silvabr> I NEED HELP
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#940 [13:02] <Silvabr> i need help
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#945 [13:14] <Crankily> I'm back!
#946 [13:14] <Crankily> It didnt detect any malware on my PC so I cleaned it just in case.
#947 [13:14] <Crankily> CubeTheThird
#948 [13:15] <CubeTheThird> Crankily, any change with the game?
#949 [13:15] <Crankily> Let me check
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#953 [13:16] <Crankily> No I'm still getting the message as I login to a server.
#954 [13:16] <CubeTheThird> Crankily, are you on a wired or wireless connection?
#955 [13:16] <CubeTheThird> Crankily, are you on a wired or wireless connection?
#956 [13:16] * stuarth [stuarth@notlogged] has left #minecrafthelp
#957 [13:16] <Crankily> I connect to my internet with a Dynamode
#958 [13:16] <Crankily> Wireless
#959 [13:17] <CubeTheThird> Dynamode? Is that like your ISP or something?
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#962 [13:18] <Crankily> My PC didnt come with WiFi so I had to buy it to connect
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#964 [13:19] <CubeTheThird> Crankily, wait, do you mean you're using a desktop with a wireless card added?
#965 [13:19] <Crankily> WiFi adapter, yes
#966 [13:19] <Crankily> adaptor
#967 [13:19] <CubeTheThird> Crankily, have you always had this setup>?
#968 [13:20] <Crankily> this is my first PC
#969 [13:20] <Crankily> so yes
#970 [13:20] <Crankily> I have a router too
#971 [13:20] <Crankily> obviously
#972 [13:20] <CubeTheThird> Crankily, I don't suppose you could try connecting via wired instead of wireless, or moving your PC close to the access point?
#973 [13:20] <CubeTheThird> router =/= access point
#974 [13:20] <Crankily> That isnt possible for me
#975 [13:21] <Crankily> I get 4 bars max
#976 [13:21] <CubeTheThird> a "bar" isn't a unit of measurement
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#978 [13:21] <Crankily> I know
#979 [13:21] <Crankily> I get pretty good connection
#980 [13:22] <CubeTheThird> Crankily, hmm.. I have another idea
#981 [13:22] <CubeTheThird> one sec
#982 [13:22] <Crankily> my highest ping ever experienced was 200ms
#983 [13:22] <Crankily> or something like that.
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#985 [13:23] <Crankily> Ok
#986 [13:23] <CubeTheThird> Crankily, while I wait for something else, did you get a new router or modem around when you started having issues?
#987 [13:24] <Crankily> Yes
#988 [13:24] <Crankily> I quit MC and im back so I'm not sure if that was the problem
#989 [13:24] <CubeTheThird> Crankily, which did you change?
#990 [13:24] <Crankily> I was BT then I changed to EE
#991 [13:24] <CubeTheThird> ..?
#992 [13:24] <Crankily> I dont think I was on MC whilst being connected to BT
#993 [13:25] <Crankily> What do you mean?
#994 [13:25] <CubeTheThird> Crankily, was it the router or modem you changed?
#995 [13:25] <Crankily> Im not sure
#996 [13:25] <Crankily> Router
#997 [13:25] <Crankily> I think
#998 [13:26] <Crankily> Sorry lol I didnt know what you meant
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#1001 [13:27] <Crankily> I know!
#1002 [13:27] <Crankily> It's my new router
#1003 [13:27] <Crankily> Because one of those error messages was about packet size
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#1005 [13:27] <CubeTheThird> and.. how do you know that means it's your router?
#1006 [13:28] <Crankily> and a router forwards data packets between computer net works.
#1007 [13:28] <Crankily> i think
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#1009 [13:28] <Crankily> probably not the cause but
#1010 [13:28] <Crankily> just an idea..
#1011 [13:28] <CubeTheThird> Crankily, a Packet is a piece of data being sent over a network. They aren't used specifically with routers
#1012 [13:28] <Crankily> oh
#1013 [13:28] <Crankily> okay
#1014 [13:29] <Crankily> I'm not a "tech" guy xD
#1015 [13:29] <Crankily> So is there any other solutions for this?
#1016 [13:29] <CubeTheThird> Crankily, what I'm thinking is that either your router or modem has either a firewall, and or QoS enabled, which is messing with the connection
#1017 [13:30] <Crankily> I tried to turn the firewall of in my PC and nothing happened
#1018 [13:30] <CubeTheThird> Crankily, the firewall on your PC is not related
#1019 [13:30] <Crankily> If so, how would I disable a firewall
#1020 [13:30] <Crankily> on my router
#1021 [13:30] <CubeTheThird> Crankily, I don't suppose you know how to access your router's settings?
#1022 [13:30] <Crankily> Not a clue.
#1023 [13:31] <CubeTheThird> Crankily, ok then. Can you open cmd?
#1024 [13:31] <Crankily> cure
#1025 [13:31] <Crankily> ok now what
#1026 [13:31] <Crankily> sure*
#1027 [13:31] <CubeTheThird> Crankily, run this command: ipconfig
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#1029 [13:31] <Crankily> yep done
#1030 [13:32] <CubeTheThird> Crankily, now find the Default Gateway in the output
#1031 [13:32] <Crankily> yes
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#1033 [13:32] <CubeTheThird> Crankily, in a new tab/window in your browser, enter that as the address
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#1035 [13:33] <Crankily> done
#1036 [13:33] <CubeTheThird> Crankily, that should bring up a login page for your router
#1037 [13:33] <Crankily> yes
#1038 [13:34] <CubeTheThird> Crankily, normally the username and password is written on a sticker on or beneath your router
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#1040 [13:34] <Crankily> ok
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#1042 [13:35] <Crankily> is it the connection name and pass?
#1043 [13:35] <VisionX> i got hacked where do i ask for help???
#1044 [13:35] <Crankily> or different
#1045 [13:35] <Crankily> VisionX, not here.
#1046 [13:35] <VisionX> do you know where?
#1047 [13:35] <Crankily> Mojang Support website
#1048 [13:35] <CubeTheThird> Crankily, sure try that
#1049 [13:35] <Crankily> okay
#1050 [13:35] <CubeTheThird> VisionX, how do you know you've been hacked?
#1051 [13:37] <CubeTheThird> Crankily, lemme know if you've logged in successfully
#1052 [13:38] <CubeTheThird> Crankily, also, once you get a chance, try connecting to this minecraft server: mctest.ae97.net:25566
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#1060 [13:44] * Joe [Joe@notlogged] has joined #minecrafthelp
#1061 [13:44] <Joe> Hi
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#1068 [13:50] <Batmanovil> someone knows yo fix the java.langNullPointerException:group error?
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#1073 [13:54] <Crankily> ive logged in
#1074 [13:54] <Crankily> sorry got caught in some chores:(
#1075 [13:55] <Crankily> CubeTheThird?
#1076 [13:56] <CubeTheThird> Crankily, you logged in to your router, or to the server I sent?
#1077 [13:56] <Crankily> both!
#1078 [13:56] <Crankily> :)
#1079 [13:57] <CubeTheThird> Crankily, ahh so then I'm on the right track anyways
#1080 [13:57] <Crankily> :P
#1081 [13:57] <CubeTheThird> Crankily, ok in the router, firstly, see if you can find Firewall settings
#1082 [13:58] <Crankily> Yep
#1083 [13:58] <Crankily> now what
#1084 [13:58] <CubeTheThird> Crankily, try lowering or turning it off
#1085 [13:59] <Crankily> wait is this on that website or in my actual router
#1086 [13:59] * patrick [patrick@notlogged] has joined #minecrafthelp
#1087 [14:00] <CubeTheThird> Crankily, the "website" is the settings for your router
#1088 [14:00] <Crankily> yes
#1089 [14:00] <Crankily> i cant modify anything
#1090 [14:00] <CubeTheThird> oh?
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#1092 [14:00] <patrick> cool mincraft
#1093 [14:02] <patrick> it's the furst day dath i mincraft play
#1094 [14:02] <Crankily> Hmmm
#1095 [14:02] * SpiloGamer [SpiloGamer@notlogged] has quit. (Ping timeout: 195 seconds)
#1096 [14:03] <patrick> i am a fan from michael jackson
#1097 [14:03] <CubeTheThird> patrick, did you need help with something?
#1098 [14:03] <Crankily> i cant modify the firewall
#1099 [14:03] <Crankily> status
#1100 [14:04] <CubeTheThird> Crankily, like it doesn't give you an option to change it, or it's just not letting you?
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#1102 [14:04] <Crankily> not giving me an option
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#1104 [14:06] <CubeTheThird> Crankily, umm.. ok then. Can you find settings for QoS or Quality of Service?
#1105 [14:06] <Crankily> is there any other way of disabling the firewall
#1106 [14:06] <Crankily> yes
#1107 [14:06] <Crankily> i can modify that
#1108 [14:06] <Crankily> OMG IM DUMB
#1109 [14:06] * MICHELLY [MICHELLY@notlogged] has joined #minecrafthelp
#1110 [14:06] <Crankily> okay shall i disable firewall?
#1111 [14:06] <Crankily> xD
#1112 [14:07] <Crankily> i can modify that now too
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#1114 [14:07] <CubeTheThird> Crankily, yes try disabling it. That will tell us if it's the firewall that's the problem
#1115 [14:07] <Crankily> ok
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#1117 [14:07] <Crankily> nope still cant login
#1118 [14:08] * sara [sara@notlogged] has quit. (Client Quit)
#1119 [14:08] <CubeTheThird> Crankily, make sure you save the settings in the router, wait a bit, close and re-open the game then try again
#1120 [14:08] <Crankily> ah ok
#1121 [14:08] <Crankily> i have waited
#1122 [14:08] <Crankily> and lemme close
#1123 [14:09] <Crankily> shall I enable QoS?
#1124 [14:09] <Crankily> its disabled
#1125 [14:10] <Crankily> no i cannot login.
#1126 [14:10] <CubeTheThird> Crankily, no don't enable it
#1127 [14:10] <Crankily> ok
#1128 [14:10] <CubeTheThird> Crankily, and you're still able to connect to the other server?
#1129 [14:10] <Crankily> no
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#1133 [14:11] <Crankily> i may have to persuade my parents to change the internet back to BT
#1134 [14:11] <Crankily> hmm
#1135 [14:11] <debiplays> nao entendo ingles
#1136 [14:12] <Crankily> its talking about packet siz
#1137 [14:12] <Crankily> e
#1138 [14:12] * debiplays [debiplays@notlogged] has quit. (Client Quit)
#1139 [14:12] <Crankily> anything else to try
#1140 [14:13] <CubeTheThird> Crankily, wait you can't connect to either now?
#1141 [14:13] <CubeTheThird> Crankily, try mctest.ae97.net:443
#1142 [14:14] <Crankily> i can connect to yours but not Hypixel's or anyone elses'
#1143 [14:14] * dog_dog [dog_dog@notlogged] has joined #minecrafthelp
#1144 [14:15] <dog_dog> can someone help me i keep on crashing
#1145 [14:15] <dog_dog> im windows 10
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#1147 [14:16] <CubeTheThird> Crankily, when you're talking about BT and all that, do you mean the router, modem, or something else?
#1148 [14:17] <Crankily> the brand
#1149 [14:17] <Crankily> yeah
#1150 [14:17] * leo___ [leo___@notlogged] has joined #minecrafthelp
#1151 [14:17] <CubeTheThird> ...what?
#1152 [14:17] <CubeTheThird> you didn'
#1153 [14:17] <CubeTheThird> you didn't answer my question
#1154 [14:17] <Crankily> router
#1155 [14:17] <CubeTheThird> ah ok
#1156 [14:18] <CubeTheThird> Crankily, hmm I have another thing to look at. In your router settings, do you see settings for port forwarding?
#1157 [14:19] <Crankily> er not that i can see
#1158 [14:19] * leo____ [leo____@notlogged] has joined #minecrafthelp
#1159 [14:19] <CubeTheThird> Crankily, what about something like Filtering?
#1160 [14:19] <CubeTheThird> Crankily, what about something like Filtering?
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#1162 [14:20] * leo___ [leo___@notlogged] has quit. (Ping timeout: 195 seconds)
#1163 [14:21] <Crankily> wait
#1164 [14:21] <Crankily> I got port forwarding up
#1165 [14:21] <Crankily> now what
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#1167 [14:21] * asier [asier@notlogged] has joined #minecrafthelp
#1168 [14:21] <olant> help jouin grup
#1169 [14:22] <CubeTheThird> Crankily, are there any forwarding rules listed? specifically for port 25565 ?
#1170 [14:22] <olant> thex
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#1172 [14:22] <Crankily> no
#1173 [14:22] <CubeTheThird> Crankily, hmm ok so not that either...
#1174 [14:22] <Crankily> its all blank
#1175 [14:23] <CubeTheThird> Crankily, and you said you turned the firewall off completely? or did you do something else?
#1176 [14:23] <Crankily> i disabled it yes
#1177 [14:23] <Crankily> on the settings
#1178 [14:24] <CubeTheThird> hmm
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#1180 [14:25] <CubeTheThird> almost makes me wonder if the issue is on the modem's end then...
#1181 [14:25] <Crankily> idk
#1182 [14:26] <Crankily> it works on my laptop
#1183 [14:26] <Jaden> Hey guys I,ve been having a bit of trouble. I haven't played in a while and forgot the email with my account but know the password. I forgot it since I have soooo many emails. Anyone?
#1184 [14:26] <Crankily> perfectly
#1185 [14:26] <CubeTheThird> Crankily, could you try turning QoS ON? I doubt we'll see a difference but may as well try
#1186 [14:26] <Crankily> ok
#1187 [14:26] <CubeTheThird> Jaden, you'll have to contact Mojang about that
#1188 [14:26] <CubeTheThird> ??> Jaden mojang/email
#1189 [14:26] <Absol> Jaden: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1190 [14:26] <Jaden> How?
#1191 [14:26] <Absol> Jaden: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1192 [14:26] <olant> help join grup
#1193 [14:27] <olant> help
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#1195 [14:28] <Crankily> CubeTheThird, those servers work on my laptops inwhich are very slow
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#1198 [14:28] <Crankily> and nothng happened as I turned QoS on
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#1200 [14:28] <Crankily> cant connect to server still.
#1201 [14:28] <CubeTheThird> Crankily, wait, so the issue only happens on your desktop?
#1202 [14:28] <Crankily> yes/
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#1204 [14:28] <Crankily> i tested just now
#1205 [14:29] <CubeTheThird> O.o
#1206 [14:29] <Crankily> i knwo
#1207 [14:29] <gerardo> hola
#1208 [14:29] <Crankily> its ridiculous
#1209 [14:29] <CubeTheThird> Crankily, is your laptop connected to your router or modem?
#1210 [14:29] <gerardo> hola a todos
#1211 [14:29] <Crankily> yep
#1212 [14:29] <Crankily> yep
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#1214 [14:29] <Crankily> wireless
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#1217 [14:30] <CubeTheThird> Crankily, umm... you didn't answer my question
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#1219 [14:31] <Crankily> i said yes
#1220 [14:31] <Crankily> oh
#1221 [14:31] <Crankily> routwe
#1222 [14:31] <Crankily> router
#1223 [14:31] <Crankily> idk what a modem is
#1224 [14:32] <CubeTheThird> Crankily, the modem is what connects you to the internet. It's usually provided by your Internet Service Provider. Although not always required, people will hook up routers to their modems
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#1226 [14:33] <Crankily> oh
#1227 [14:33] <Crankily> i dont have a modem
#1228 [14:34] <Crankily> how do i know if i do
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#1230 [14:34] <Crankily> its a separate machine to the router right?
#1231 [14:34] <CubeTheThird> Crankily, you have to have a modem. It will have a single connection outwards to wherever the internet is provided
#1232 [14:34] <Crankily> ok
#1233 [14:35] <CubeTheThird> Crankily, a modem MAY also do what a router does. A router may be a separate box though
#1234 [14:35] <Crankily> yeah i only have 1 machine, i don't have a separate one for a modem
#1235 [14:36] <Crankily> so is there any more ideas on this strange dilemma?
#1236 [14:36] <Crankily> are there*
#1237 [14:36] <CubeTheThird> Crankily, well I want to check 1 last thing
#1238 [14:37] <CubeTheThird> ??> Crankily tools/hjt
#1239 [14:37] <Absol> Crankily: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1240 [14:37] <Absol> Crankily: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1241 [14:37] <CubeTheThird> but I'm pretty sure your modem is the issue
#1242 [14:37] <Crankily> ok
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#1246 [14:39] <Crankily> http://paste.ubuntu.com/21670036/
#1247 [14:39] <Crankily> here
#1248 [14:41] <CubeTheThird> Crankily, hmm ya nothing unusual there
#1249 [14:41] <Crankily> hmm
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#1251 [14:41] <CubeTheThird> Crankily, so it definitely sounds like an issue with your modem. Seems like it isn't properly handling port 25565, which most minecraft servers use
#1252 [14:41] <Crankily> how do i resolve that issue
#1253 [14:43] <CubeTheThird> Crankily, that's something you should contact your ISP about
#1254 [14:43] <Crankily> ugh :/
#1255 [14:44] <Crankily> i guess the only option for me is to persuade my parents to switch broadbands. :/
#1256 [14:45] <Crankily> is there nothing else to do?
#1257 [14:47] <Crankily> but thanks a lot for all the time and effort you wasted trying to help me! :P
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#1259 [14:48] <Alexhill2233> My Minecraft account has been hacked , what do i do ?
#1260 [14:48] <CubeTheThird> Alexhill2233, what makes you say it's been hacked?
#1261 [14:48] <Alexhill2233> ive been locked out for 3 days and the username is changed
#1262 [14:49] <CubeTheThird> ??> Alexhill2233 account/send-email
#1263 [14:49] <Absol> Alexhill2233: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1264 [14:49] <Absol> Alexhill2233: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1265 [14:49] <Alexhill2233> Idk my transaction ID
#1266 [14:49] <Alexhill2233> https://namemc.com/profile/LegacyCam
#1267 [14:49] <Alexhill2233> look
#1268 [14:49] <Alexhill2233> i havent changed my name and click the link
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#1270 [14:50] <CubeTheThird> Alexhill2233, what method of payment did you use for the account?
#1271 [14:50] <Alexhill2233> Visa
#1272 [14:50] <Alexhill2233> i think
#1273 [14:50] <Alexhill2233> my mum got it me ages ago
#1274 [14:50] <CubeTheThird> Alexhill2233, and approximately when was the purchase made?
#1275 [14:51] <Alexhill2233> 2011/12/13 i cant remeber
#1276 [14:51] <Alexhill2233> but it was a while ago
#1277 [14:51] <CubeTheThird> Alexhill2233, you don't even know in what year?
#1278 [14:51] <Alexhill2233> it was 2013 i think
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#1280 [14:52] <CubeTheThird> Alexhill2233, did you at some point have to migrate your account from a minecraft.net account to a Mojang.com account?
#1281 [14:52] <Alexhill2233> yes
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#1285 [14:53] <CubeTheThird> Alexhill2233, and you don't have the confirmation email from the purchase?
#1286 [14:53] <Alexhill2233> no
#1287 [14:54] <CubeTheThird> ??> Alexhill2233 account/trans-id/skrill
#1288 [14:54] <Absol> Alexhill2233: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#1289 [14:54] <Alexhill2233> coz i got it before mojang.com needed me to change my account
#1290 [14:54] <Absol> Alexhill2233: If you need to recover your transaction ID from this service, call or email here: https://help.skrill.com/en/ContactSkrill
#1291 [14:54] <Absol> Alexhill2233: Should you choose the email option, select I do not have a Skrill account yet), and choose the category Payments -- Send money. Be sure to include the email used for the purchase.
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#1294 [14:54] <Alexhill2233> Someone has changed the email and password and username to my account and i cant get on it anymore =(
#1295 [14:56] <CubeTheThird> Alexhill2233, please follow the instructions Absol gave you to recover the transaction ID
#1296 [14:56] <Alexhill2233> But i didnt use Skrill
#1297 [14:56] <Alexhill2233> i used master card or visa in 2013 so i dont have the email anymore
#1298 [14:58] <CubeTheThird> Alexhill2233, .. skrill is the company Mojang used to handle payments
#1299 [14:58] <Alexhill2233> Ive emailed mojang but they dont work on sundays and i want to play but i cant
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#1303 [15:11] <masterminecraft01> hola quisiera descargar el juego pero nose como lograrlo are lo que sea para poder jugarlo gracias
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#1305 [15:12] <masterminecraft01> necesito ayuda los antes posible con mi problema
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#1307 [15:14] <masterminecraft01> disculpe soy menor de edad tengo 12 años
#1308 [15:15] <masterminecraft01> no fumo necesito ayuda para jugar mi juego
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#1310 [15:19] <Ikossane> hello
#1311 [15:20] <Ikossane> germany
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#1315 [15:21] <Ikossane> i cant play minecraft because its crashed alltime
#1316 [15:23] <IEatDeodorant> I lost my minecraft account a time ago and i cant het iT back by forgot password link and i cant change my questions Cuz i cant acces my email
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#1319 [15:24] <mimi> hi
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#1321 [15:25] <mimi> i jest need help
#1322 [15:26] <Ikossane> german
#1323 [15:26] <IEatDeodorant> Ikossane u have to check THE error at THE internet Cuz we cant do anything without THE crash msg
#1324 [15:26] <IEatDeodorant> Or send THE msg in hete
#1325 [15:26] <IEatDeodorant> Here*
#1326 [15:26] <Ikossane> can you speak german pls
#1327 [15:27] <IEatDeodorant> 1 sec
#1328 [15:27] <Ikossane> ---- Minecraft Crash Report ---- // You should try our sister game, Minceraft! Time: 31/07/16 21:17 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:244) at org.lwjgl.opengl.Display.createWindow
#1329 [15:27] <Ikossane> ---- Minecraft Crash Report ---- // You should try our sister game, Minceraft! Time: 31/07/16 21:17 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:244) at org.lwjgl.opengl.Display.createWindow
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#1331 [15:28] <Ikossane> this is the crash
#1332 [15:28] <Ikossane> i reinstal java
#1333 [15:28] <Ikossane> ---- Minecraft Crash Report ---- // You should try our sister game, Minceraft! Time: 31/07/16 21:17 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:244) at org.lwjgl.opengl.Display.createWindow
#1334 [15:28] <Ikossane> -- System Details -- Details: Minecraft Version: 1.7.2 Operating System: Windows 7 (x86) version 6.1 Java Version: 1.8.0_101, Oracle Corporation Java VM Version: Java HotSpot(TM) Client VM (mixed mode), Oracle Corporation Memory: 54106016 bytes (51 MB) / 125042688 bytes (119 MB) up to 523501568 bytes (499 MB) JVM Flags: 6 total; -XX:HeapDumpPath=MojangTricksIntelDriversForPerformance_javaw.exe_minecraft.exe.heapdump -Xmx512M -XX:+UseConcMarkSwe
#1335 [15:28] <IEatDeodorant> Hmm reinstall minecraft that Will help u out maybe
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#1337 [15:31] <Ikossane> i need help please
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#1339 [15:33] <IEatDeodorant> Ikossane
#1340 [15:33] <IEatDeodorant> Can u run 1.7?
#1341 [15:33] <Ikossane> \ping
#1342 [15:33] <Ikossane> german
#1343 [15:33] <IEatDeodorant> 1sec
#1344 [15:33] <Ikossane> you say 1 sec
#1345 [15:33] <IEatDeodorant> K
#1346 [15:34] <Ikossane> i wait i must play
#1347 [15:34] <IEatDeodorant> Kanst du starte 1.7?
#1348 [15:34] <Ikossane> nee
#1349 [15:34] <Ikossane> no
#1350 [15:34] <Ikossane> nothing
#1351 [15:34] <IEatDeodorant> Are u dutch?
#1352 [15:34] <IEatDeodorant> Or german?
#1353 [15:35] <Ikossane> german
#1354 [15:35] <Ikossane> deutschland
#1355 [15:35] <IEatDeodorant> K
#1356 [15:35] <IEatDeodorant> Eeum
#1357 [15:35] <IEatDeodorant> Lemmer check
#1358 [15:35] <Ikossane> was ist lemmer
#1359 [15:35] <Ikossane> what is lemmer bro
#1360 [15:36] <IEatDeodorant> Bro how Many RAM u have?
#1361 [15:36] <Ikossane> wait 1 sec xd
#1362 [15:37] <Ikossane> 1.50go
#1363 [15:37] <Ikossane> i have a standart computer
#1364 [15:37] <IEatDeodorant> GB?
#1365 [15:38] <Ikossane> aah yes
#1366 [15:38] <IEatDeodorant> How OLD?
#1367 [15:38] <Ikossane> what
#1368 [15:38] <IEatDeodorant> Jhare alt?
#1369 [15:39] <IEatDeodorant> Du computer
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#1371 [15:41] <Ikossane> its old
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#1373 [15:41] <Ikossane> 5years
#1374 [15:41] <IEatDeodorant> Did minecraft ever worked ?
#1375 [15:42] <Ikossane> i instal minecraft new
#1376 [15:42] <IEatDeodorant> So u never tried?
#1377 [15:42] <Ikossane> no
#1378 [15:42] <Ikossane> yes
#1379 [15:42] <Ikossane> i tried but it crashed
#1380 [15:43] <IEatDeodorant> Oo i dont think iT Will work on that pc sadly
#1381 [15:43] <IEatDeodorant> U have an other pc?
#1382 [15:43] <Ikossane> no
#1383 [15:44] <Ikossane> is this the end from minecraft!!!!§§§
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#1385 [15:45] <Ikossane> ALSO i cant play minecraft
#1386 [15:45] <IEatDeodorant_> U still here?
#1387 [15:45] <Ikossane> where
#1388 [15:46] <IEatDeodorant_> U have an other pc?
#1389 [15:46] <Ikossane> nooo
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#1391 [15:47] <IEatDeodorant_> Then i think iT wont work but try looking on minecraft forums
#1392 [15:47] <Ikossane> ey bro hurensohn ich fick dich amk
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#1396 [15:49] <ijd> so a few days ago i said that my pick block wasn't working and i tried wut somebody said to make a new world but it didnt work
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#1399 [15:51] <refrac532> My MC crashed for some reason while I wasn't looking. So I'm not really sure why, but it might be outdated grapics drivers, or something... this isn't really my field
#1400 [15:51] <ijd> and also i hav my key not bound to anything else
#1401 [15:52] <refrac532> http://paste.ubuntu.com/21677877/
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#1405 [15:52] <refrac532> Take a look at my crash report, please. I need to know what the problem is and how I can fix it.
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#1408 [15:54] <ijd> hello i need help with a pick block error i talked about it a few days ago and someone said to create a world tried that and it didnt work
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#1410 [15:54] <ijd> i also don't hav anything bound except for pick block to mouse button 3
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#1422 [16:18] <chris> http://paste.ubuntu.com/21680708/
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#1425 [16:18] <chris> Can someone help i cant seem to get on minecraft on my pc ??
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#1430 [16:20] <chris> ANyone ??
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#1450 [16:58] <min4craft> e
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#1459 [17:06] <Nickyname> Could anyone help me? My minecraft is crashing, recently win10
#1460 [17:06] <Nickyname> org.lwjgl.LWJGLException: Pixel format not accelerated
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#1463 [17:08] <R_Earozor> http://paste.ubuntu.com/21685982/
#1464 [17:08] <Nickyname> Anyone?
#1465 [17:09] <R_Earozor> how fix this?
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#1467 [17:15] <xola> ??> R_Earozor win/downgrade
#1468 [17:15] <Absol> R_Earozor: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1469 [17:15] <xola> you could, and should just get a dedicated video card
#1470 [17:16] <xola> or is that a laptop?
#1471 [17:16] <xola> yeah, laptop. you might run an older version of minecraft
#1472 [17:17] <xola> I think 1.7.2 should work, maybge even 1.8 or 1.9
#1473 [17:17] <xola> click edit profile in the launcher and select the version in the drop down menu
#1474 [17:18] <xola> R_Earozor https://mojang.com/2015/07/get-minecraft-windows-10-edition-beta-for-free/
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#1476 [17:19] <Nickyname> xola:
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#1479 [17:22] <xola> weird, it shows even older specs here http://acersupport.com/acerpanam/notebook/0000/Acer/Aspire4810T/Aspire4810Tsp2.shtml
#1480 [17:24] <Nickyname> anyone?
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#1482 [17:26] <xola> Nickyname, I didn't see you had a problem
#1483 [17:26] <xola> ??> Nickyname win/dxdiag
#1484 [17:26] <Absol> Nickyname: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1488 [17:27] <Master_Jynx> does anyone know the channel name for redstone help?
#1489 [17:28] <xola> ??> Nickyname win/dxdiag
#1490 [17:28] <Absol> Nickyname: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1492 [17:29] <Nickyname> http://pastebin.com/c9NXSdzC
#1493 [17:29] <xola> ??> Nickyname win/dxdiag
#1494 [17:29] <Absol> Nickyname: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1495 [17:30] <xola> ??> Nickyname scold/directions/!
#1496 [17:30] <Absol> Nickyname: If you can't understand the directions, find someone who can to help you.
#1497 [17:30] <R_Earozor> thank you
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#1499 [17:32] <Nickyname> http://paste.ubuntu.com/21688787/ xola
#1500 [17:33] <xola> ok, let's see
#1501 [17:33] <Nickyname> Didn't notice I put the pastebin on private
#1502 [17:33] <xola> install this http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5229484&swItemId=ob_152156_1&swEnvOid=4192
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#1504 [17:34] <xola> your device is here with all drivers, for future reference. you should bookmark it http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5229484&swLangOid=8&swEnvOid=4192
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#1507 [17:35] <Nickyname> Thank you
#1508 [17:35] <xola> also, here's something for your win10 account https://mojang.com/2015/07/get-minecraft-windows-10-edition-beta-for-free/
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#1510 [17:36] <astoff> I'm looking for assistance because minecraft keep crashing on "building terrain" after a fresh install on a windows 10
#1511 [17:37] <Nickyname> xola: Is it a requirement to use that edition, or just recommended?
#1512 [17:37] <xola> always?
#1513 [17:37] <xola> it's just a free deal
#1514 [17:37] <Nickyname> So it's almost 100% like the normal minecraft launcher?
#1515 [17:37] <astoff> Well I'm on windows 10 and I just use the default minecraft installer.
#1516 [17:38] <xola> the win10 edition is like the pocket edition.
#1517 [17:38] <astoff> It installed correctly, however when I click play in the launcher it loads up like normal
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#1519 [17:38] <xola> once it's on your account, it stays even after it's out of beta
#1520 [17:38] <astoff> My bad, I only said windows 10 so you knew what OS I was on
#1521 [17:38] <xola> ??> astoff win/dxdiag
#1522 [17:38] <Absol> astoff: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1524 [17:38] <Nickyname> xola: As in less stuff?
#1525 [17:39] <xola> for win10 edition, like pocket edition. https://mojang.com/2015/07/get-minecraft-windows-10-edition-beta-for-free/
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#1527 [17:39] <xola> it's been available for a year so no idea how much longer it will work
#1528 [17:40] <astoff> I'll look at the first link and see what I can do
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#1530 [17:40] <xola> yeah, astoff we need to check your system and the crash log
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#1532 [17:40] <xola> ??> astoff launcher/crah-log
#1533 [17:40] <xola> ??> astoff launcher/crash-log
#1534 [17:40] <Absol> astoff: We need to see your crash log, which appears after a crash.
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#1536 [17:40] <Absol> astoff: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1537 [17:40] <Phoenix_> Hi there! I have a minecraft server on my Mac that doesn't seem to be showing up readily in the server lists when I log onto Minecraft. I recently updated it from 1.7.2 to 1.10.2, which is when the issue started
#1538 [17:41] <xola> Phoenix_, some older computers can't run newer versions of minecraft
#1539 [17:41] <xola> you can try running 1.8, then 1.9, etc
#1540 [17:42] <xola> 1.7.2 is known to work on some older computers when newer versions don't
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#1542 [17:42] <Phoenix_> My computer is able to run the game in version 1.10.2 in single player mode, so shouldn't it be able to run the server in the same version?
#1543 [17:43] <CubeTheThird> Phoenix_, what do you mean by it not showing up in the server list?
#1544 [17:43] <Master_Jynx> is it running? are there any error messages?
#1545 [17:43] <Nickyname> xola: What do I do when I can't remember my login information, and can't remember if I migrated?
#1546 [17:43] <xola> Don't you need both computers on the same version to connect?
#1547 [17:44] <Phoenix_> I was finally able to get it to show up, but it says that I can't connect to it even though I have the server window running just fine.
#1548 [17:44] <CubeTheThird> Phoenix_, are you using localhost as the address to connect?
#1549 [17:45] <Phoenix_> Not that I know of...how do I do that?
#1550 [17:45] <xola> ??> Nickyname account/forgot-login
#1551 [17:45] <Absol> Nickyname: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#1552 [17:45] <Absol> Nickyname: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1553 [17:45] <CubeTheThird> Phoenix_, how did you add the server to your multiplayer list?
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#1557 [17:46] <Phoenix_> I just typed in the server name and then the server address and it came up just fine. I just can't seem to connect to it. It shows that there is no connection for some reason.
#1558 [17:47] <CubeTheThird> Phoenix_, what did you use as the server address?
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#1560 [17:48] <Phoenix_> I believe it was an IP address...I did it several years ago, it stopped working since I downloaded the 1.10.2 server info from Minecraft.net.
#1561 [17:49] <CubeTheThird> Phoenix_, when you're hosting the server on the same machine you play on, use localhost as the address
#1562 [17:49] <Phoenix_> Okay, I'll give it a shot
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#1566 [17:52] <Nickyname> xola: It didn't work
#1567 [17:53] <Nickyname> Still getting the same error
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#1569 [17:54] <Nickyname> What to do?
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#1572 [17:57] <Phoenix_> Awesome. I was able to log in, so will anyone else be able to get onto the server?
#1573 [17:58] <CubeTheThird> Phoenix_, you'll have to port forward, if you haven't done that
#1574 [17:58] <CubeTheThird> .mcping 63.248.110.28
#1575 [17:58] <ExtremeBot> CubeTheThird: Sorry, but 63.248.110.28:25565 appears to be down! (Request timed out)
#1576 [17:58] <Phoenix_> I have, but I was able to get on my server via the IP address up to this point, so do I have to go back and port forward again?
#1577 [17:59] <CubeTheThird> Phoenix_, it's most likely your local IP address has changed. You'll have to adjust the port forward accordingly, to your current local address
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#1584 [18:02] <Phoenix_> Okay, sounds good. Thank you so much!
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#1590 [18:06] <Master_Jynx> does anyone know the channel name for redstone help?
#1591 [18:07] <CubeTheThird> Master_Jynx, you could try #commandblocks
#1592 [18:07] <Master_Jynx> will do, thx
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#1595 [18:08] <xola> ??> Nickyname account/reset-password
#1596 [18:08] <Absol> Nickyname: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1597 [18:08] <Absol> Nickyname: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
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#1612 [18:32] <Nickyname> xola: The problem is, I don't know which email I have used
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#1620 [18:49] <andypaucamp> i cant play minecraft because od a driver i installed a lot of drivers and i cant play either
#1621 [18:50] <andypaucamp> hi?
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#1625 [19:00] <liloreb> hello. looking for info on realms. specifically about win 10 interactions with macpc version
#1626 [19:01] * Bristow [Bristow@notlogged] has joined #minecrafthelp
#1627 [19:02] <Bristow> So I recently changed my email address for my minecraft account and if i login to you mojang.com website it will not show my username like i havent bought minecraft
#1628 [19:04] * liloreb [liloreb@notlogged] has quit. (Ping timeout: 195 seconds)
#1629 [19:05] <CubeTheThird> Bristow, what is your username?
#1630 [19:05] <Bristow> Bristow73
#1631 [19:06] <CubeTheThird> Bristow, well the name is still registered. Sounds like you're logging in with the wrong email
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#1633 [19:07] <Bristow> I changed it
#1634 [19:07] <Bristow> and log in with the changed email and logs me in a a user who doesnt have mc
#1635 [19:08] <CubeTheThird> Bristow, and if you login with the original one?
#1636 [19:09] <Bristow> it doesnt work
#1637 [19:09] <Bristow> it says invalid
#1638 [19:09] <CubeTheThird> Bristow, hmm. You'll need to contact Mojang about it then
#1639 [19:09] <CubeTheThird> ??> Bristow mojang/email
#1640 [19:09] <Absol> Bristow: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1641 [19:09] <Absol> Bristow: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1643 [19:12] <Bristow> ok thanks
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#1647 [19:17] <jose> omg
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#1649 [19:22] <Nickyname> CubeTheThird: xola What can I do when I don't remember the email I used + mojang is refusing to send a password resetting email?
#1650 [19:22] <Nickyname> I feel like I have tried everything
#1651 [19:22] <CubeTheThird> Nickyname, you emailed Mojang about it?
#1652 [19:22] <CubeTheThird> ??> Nickyname mojang/email
#1653 [19:22] <Absol> Nickyname: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1654 [19:22] <Absol> Nickyname: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1655 [19:22] <Nickyname> Nope
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#1657 [19:23] <SmokeBunny> I need help, my acc was hacked a few days ago and the name is changed
#1658 [19:24] <CubeTheThird> ??> SmokeBunny account/send-email
#1659 [19:24] <SmokeBunny> Is there anything I can do because I can't stay with the name
#1660 [19:24] <Absol> SmokeBunny: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1661 [19:24] <Absol> SmokeBunny: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1663 [19:26] <Nickyname> CubeTheThird: I just found out how to fix it, thank you :)
#1664 [19:30] <Nickyname> CubeTheThird: Now to the real problem thought. http://paste.ubuntu.com/21700696/ http://paste.ubuntu.com/21700548/
#1665 [19:30] <Nickyname> How to fix it?
#1666 [19:30] <CubeTheThird> one sec
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#1669 [19:31] <Nickyname> That's a long second
#1670 [19:31] <CubeTheThird> Nickyname, delete your minecraft launcher and install the newer (.msi) one from https://minecraft.net/download
#1671 [19:32] <Nickyname> I will
#1672 [19:37] <Nickyname> Now it works, thank you very much CubeTheThird :D
#1673 [19:37] <Nickyname> Why didn't I think of that first
#1674 [19:37] <CubeTheThird> lol. It's not always the obvious thing to do
#1675 [19:37] <CubeTheThird> glad it works!
#1676 [19:38] <Nickyname> Been stressing with all kind of problems the last 4 days
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#1679 [19:44] <Justin> After I hit "play" on the launcher it crashes and tells me that I need to update my graphics driver so I did that and I still get the same message every time I try to play, attached is the link to the crash report...... http://paste.ubuntu.com/21701825/ I hope you can help
#1680 [19:44] <CubeTheThird> Justin, one moment
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#1682 [19:44] <Urielsalis> Justin, there are no drivers for your graphics card for Windows 10, downgrade to Windows 8.1 or get a new graphics card(if you have a desktop pc) or play in another pc
#1683 [19:44] <Urielsalis> Justin, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1684 [19:44] <CubeTheThird> no no no
#1685 [19:45] <Urielsalis> CubeTheThird, Intel HD graphics 2000
#1686 [19:45] * Qqiwin1 [Qqiwin1@notlogged] has joined #minecrafthelp
#1687 [19:45] <CubeTheThird> Justin, delete your minecraft launcher, and install the newer (.msi) one from https://minecraft.net/download
#1688 [19:45] <CubeTheThird> GEEEZZZ ;)
#1689 [19:45] <Justin> I'll try that, thanks ill let you know shortly
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#1691 [19:46] <Qqiwin1> my mojang account was breached ive tried to send a password reset to the email that was associated with the account and its not being received i think they may have changed the email as well as the password
#1692 [19:47] <CubeTheThird> Qqiwin1, you'll have to contact Mojang about this
#1693 [19:47] <CubeTheThird> ??> Qqiwin1 mojang/email
#1694 [19:47] <Absol> Qqiwin1: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1695 [19:47] <Absol> Qqiwin1: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1696 [19:47] <Qqiwin1> alright
#1697 [19:47] <Qqiwin1> thank
#1698 [19:47] <Qqiwin1> you
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#1700 [19:48] <juanse>
#1701 [19:48] <Justin> Ah that's what it was, see I kept trying to run it with the old Minecraft.exe, thanks a lot I appreciate it
#1702 [19:48] <CubeTheThird> Justin, ah that worked? good
#1703 [19:49] <Justin> Works great, have a good one
#1704 [19:49] <Justin> Works great, have a good one
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#1706 [19:51] <Qqiwin1> um why are ip addresses posted in chat?
#1707 [19:51] <CubeTheThird> Qqiwin1, umm.. that's normal. It's your public IP address
#1708 [19:52] <Qqiwin1> oh okay
#1709 [19:52] <Qqiwin1> i dont like that though :(
#1710 [19:52] <CubeTheThird> Qqiwin1, .. why? it's a public address. Not like it's a secret or anything
#1711 [19:52] <Urielsalis> Your public IP is given to every website or pc you connect to
#1712 [19:52] <CubeTheThird> Qqiwin1, every website you visit sees that address
#1713 [19:53] * Urielsalis throws a ninja star at CubeTheThird
#1713 [19:53] <CubeTheThird> ouch!
#1714 [19:54] <Qqiwin1> still
#1715 [19:54] <Qqiwin1> "haxors" will do anything to be douches
#1716 [19:54] <Urielsalis> And there is almost nothing they can do with your IP Address alone
#1717 [19:55] <Urielsalis> Probably those "haxors" cant do anything more than shouting and running fake tools
#1718 [19:55] <Qqiwin1> lol true
#1719 [19:55] <CubeTheThird> it takes a lot more than your IP address to get hacked. That and they'd need a reason to do it
#1720 [19:55] <CubeTheThird> if you really want to hide your location, use a VPN or Proxy
#1721 [19:57] <Urielsalis> (or go the richard stallman way)
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#1726 [20:07] <jayplay> my minecraft wont open it says outdated graphics card but its up to date i have intel chipset and i have downloaded minecraft 16 times and i have no change
#1727 [20:07] <Urielsalis> jayplay, you have a dxdiag?
#1728 [20:07] <jayplay> no
#1729 [20:07] <Urielsalis> jayplay, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1730 [20:08] <jayplay> i did that already
#1731 [20:08] <Urielsalis> jayplay, then can you give me the link?
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#1733 [20:08] <jayplay> where do i get the link from
#1734 [20:09] <urielsalis> jayplay, following the instructions
#1735 [20:09] <jayplay> yes and then what do i do
#1736 [20:09] <urielsalis> jayplay, follow ALL the instructions
#1737 [20:09] <jayplay> ok ill brb in a min
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#1739 [20:11] <jayplay> i did it but what link do you mean the one to intel
#1740 [20:12] <urielsalis> jayplay, no. Read it all
#1741 [20:13] <jayplay> yes i did that i have to auto detect and i have tried to install the new driver but i get a error
#1742 [20:13] <superandrew_8> my minecraft app keeps crashing ever since i updated my computer to windows 10 i went through support they told how to get a hold of some url and here it is if you need it http://paste.ubuntu.com/21695411/
#1743 [20:13] <urielsalis> jayplay, the instructions I gave you never say to go to intel page
#1744 [20:13] <urielsalis> superandrew_8, there are no drivers for your graphics card for Windows 10, downgrade to Windows 7 or get a new graphics card(if you have a desktop pc) or play in another pc
#1745 [20:13] <urielsalis> superandrew_8, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1746 [20:14] <superandrew_8> where can i get a new graphics card for windows 10?
#1747 [20:14] <urielsalis> superandrew_8, Computer shop, Amazon, Microcenter, Bestbuy, etc
#1748 [20:15] <Rikairchy> old PC is old
#1749 [20:15] <jayplay> http://paste.ubuntu.com/21705397/
#1750 [20:15] <jayplay> there it is
#1751 [20:16] <urielsalis> jayplay, there are no drivers for your graphics card for Windows 10, downgrade to Windows 7 or get a new graphics card(if you have a desktop pc) or play in another pc
#1752 [20:16] <urielsalis> jayplay, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1753 [20:16] <jayplay> ok
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#1755 [20:18] <Rikairchy> urielsalis, help
#1756 [20:18] <superandrew_8> lol im not downgrading my computer for minecraft or spending anymore money thanks for nothing
#1757 [20:18] <Rikairchy> "my PC is old but I blame you"
#1758 [20:18] <Qqiwin1> xD
#1759 [20:18] <Qqiwin1> rip
#1760 [20:18] <Rikairchy> yeah, great logic, kid.
#1761 [20:19] <Jaegar> I bought a Minecraft account but now it's saying I didn't buy it. But then when I look at my credit card account balance it said I lost 42$ for buying Minecraft
#1762 [20:19] <urielsalis> Rikairchy, ?
#1763 [20:19] <Rikairchy> urielsalis, I lost the game :(
#1764 [20:19] <urielsalis> Jaegar, where you bought minecraft?
#1765 [20:19] <Jaegar> On my computer on my computer on Minecraft.net
#1766 [20:19] <Rikairchy> spent, not lost
#1767 [20:19] <urielsalis> Jaegar, what is your username?
#1768 [20:20] <urielsalis> Jaegar, also, minecraft doesnt cost 42$
#1769 [20:20] <Rikairchy> exchange rate?
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#1771 [20:20] <Rikairchy> maybe it is C$
#1772 [20:20] <Rikairchy> or AU$
#1773 [20:20] <webrosc> canada ip
#1774 [20:20] <Jaegar> I know I'm in canada
#1775 [20:20] <Rikairchy> heh
#1776 [20:20] <Rikairchy> $32US
#1777 [20:20] <urielsalis> Jaegar, what is your username?
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#1779 [20:21] <Jaegar> For the account I bought?
#1780 [20:21] <urielsalis> Jaegar, yes
#1781 [20:21] <Jaegar> It it was MrNezsy
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#1783 [20:22] <urielsalis> Jaegar, I can see it as bought from here
#1784 [20:22] <urielsalis> ??> Jaegar launcher/relog
#1785 [20:22] <Absol> Jaegar: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
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#1789 [20:23] <Jaegar> I've logged in on it and logged out I've done all of that but it only says I can play demo
#1790 [20:23] <webrosc> ??> Jaegar account/bug/demo
#1791 [20:23] <Absol> Jaegar: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
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#1793 [20:24] <Jaegar> I'll try that page again but ok
#1794 [20:24] <webrosc> Jaegar, if following it doesn't work, then make sure you do the last bit it says, and contact Mojang
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#1796 [20:27] <Jaegar> Can I like call mojang cause I hate email
#1797 [20:27] <webrosc> no, they don't have a call line
#1798 [20:27] <webrosc> only email
#1799 [20:27] <Jaegar> ... They should get one
#1800 [20:27] <Jaegar> K do you know their email
#1801 [20:27] <Rikairchy> then they have to talk to people
#1802 [20:28] <Rikairchy> and employ more staff
#1803 [20:28] <webrosc> and spend alot on 24 hour staff to keep the whole world happy and learn all the languages?
#1804 [20:28] <Rikairchy> and increase the price of the game
#1805 [20:28] <Rikairchy> by a lot
#1806 [20:28] <webrosc> Jaegar, there is a link to contact them on that guide you were given
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#1808 [20:34] <Jaegar> K it says I need a transaction id and it said they sent me an email of it. And your saying you can see it was bought but I can't find the email with the id
#1809 [20:34] <Rikairchy> using the right email address?
#1810 [20:35] <Rikairchy> check spam?
#1811 [20:35] <Jaegar> Yes I am and I checked my junk mail it ain't there
#1812 [20:35] <Rikairchy> how did you buy it?
#1813 [20:36] <Jaegar> With a prepaid card
#1814 [20:36] <urielsalis> Jaegar, the transaction ID is the prepaid card code
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#1816 [20:36] <Jaegar> ?
#1817 [20:37] <urielsalis> Jaegar, the code in the prepaid card that you bought is the transaction ID
#1818 [20:37] <urielsalis> (if its a minecraft prepaid card)
#1819 [20:37] <urielsalis> (if its a minecraft prepaid card)
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#1821 [20:37] <CubeTheThird> wait.. if you paid with a prepaid card, how did you get charged money?
#1822 [20:37] <webrosc> bought card, then used card?
#1823 [20:37] <urielsalis> CubeTheThird, was going to ask that if he said prepaid credit card
#1824 [20:37] <urielsalis> webrosc, they dont work for international purchases
#1825 [20:37] <webrosc> thats US prepaid
#1826 [20:38] <webrosc> maybe different in canada
#1827 [20:38] <CubeTheThird> nope no difference here
#1828 [20:38] <webrosc> ah
#1829 [20:38] <Jaegar> The website is down for the card provider (aka visa) so I can't check it
#1830 [20:38] <urielsalis> accroding to VISA, nope
#1831 [20:39] <CubeTheThird> Jaegar, you used a pre-paid visa? did you buy it on minecraft.net/store ?
#1832 [20:39] <webrosc> i think it sounds like you entered the wrong email on purchase, hence can't login and no confirmation email.... assuming you bought from minecraft.net
#1833 [20:39] <Jaegar> So pretty much your saying I lost money
#1834 [20:40] <webrosc> is your visa card embossed with numbers and your name?
#1835 [20:40] <Jaegar> Idk what that means
#1836 [20:41] <CubeTheThird> Jaegar, is your visa card a pre-paid visa, or is it a normal credit card?
#1837 [20:41] <webrosc> does the visa card you used have your name on it?
#1838 [20:41] <Jaegar> Yes it has my name and yes it's prepaid and I did buy an account with prepaid cards before
#1839 [20:41] <webrosc> o.O
#1840 [20:42] <webrosc> prepaid cards don't have names i thought
#1841 [20:42] <CubeTheThird> they don't
#1842 [20:42] <Rikairchy> they shouldn't unless you register the cards and get a customized card
#1843 [20:42] <urielsalis> and wont work for international purchases
#1844 [20:42] <Rikairchy> in the US, that is.
#1845 [20:42] <Rikairchy> but not for int'l purchases
#1846 [20:42] <webrosc> and canada
#1847 [20:42] <Jaegar> When I called the lady on the website she registered my name to it
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#1850 [20:43] <CubeTheThird> O.o I'm so confused about what this card is
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#1852 [20:43] * webrosc is still confused by the $42 charge when it should be lower too
#1852 [20:43] <urielsalis> Jaegar, what antivirus you have?
#1853 [20:43] <CubeTheThird> I'm pretty sure that's the current rate in Canada
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#1855 [20:44] <webrosc> Jaegar, are you 100% you bought from minecraft.net and not somewhere else?
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#1857 [20:44] <urielsalis> CubeTheThird, $28 according to best buy
#1858 [20:44] <Jaegar> ITS A PREPAID VISA CARD IVE SAID THIS SO MANY TIMES and idk and idk
#1859 [20:44] <webrosc> i make it to be $31 canadian
#1860 [20:45] <webrosc> Jaegar, you should know where you bought it
#1861 [20:45] <CubeTheThird> with the current exchange rate, 30 USD is ~39 CAD. Then I'd imagine there are taxes
#1862 [20:46] <urielsalis> CubeTheThird, its 26.95$
#1863 [20:46] <CubeTheThird> lemme see then
#1864 [20:46] <Jaegar> I AM DONE I JUST REALIZED I USED A DIFFERENT EMAIL
#1865 [20:46] <webrosc> ah, pound is good then, its £18 here, which is $23usd
#1866 [20:47] <webrosc> :/
#1867 [20:47] * Rikairchy pounds webrosc
#1867 [20:47] <Jaegar> It's all good I just got it working cause I noticed when I went to my history I used my old email
#1868 [20:47] <Rikairchy> oh hey, I have a gift code for MC
#1869 [20:47] * urielsalis steals it from Rikairchy
#1869 [20:48] <Jaegar> Rik can I have it
#1870 [20:48] * Rikairchy mushroom stamps urielsalis
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#1871 [20:48] <Rikairchy> no.
#1872 [20:48] * webrosc steals it from urielsalis
#1872 [20:48] * Rikairchy steals it back
#1872 [20:48] <Jaegar> Damn and thanks for helping me l. And sorry for waiting your time
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#1883 [21:25] <magicNeRd101> hello
#1884 [21:25] <magicNeRd101> been playing minecraft and building cool stuff but flying is not very smooth
#1885 [21:25] <magicNeRd101> and i fly way to fast
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#1889 [21:36] <magicNeRd101> how do i refund minecraft pc?
#1890 [21:37] <magicNeRd101> i having lots of bugs and glitches on the xbox one it works fine on pc it dont work as well
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#1898 [22:30] <Crat> I need help with Minecraft and the message: "org.lwjgl.LWJGLException: Pixel format not accelerated".
#1899 [22:30] <Crat> The Ubuntu Paste link is: http://paste.ubuntu.com/21717405/
#1900 [22:30] <webrosc> Crat, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#1901 [22:30] <webrosc> infact that compputer is just too old for minecraft too
#1902 [22:31] <webrosc> old/low spec
#1903 [22:32] <Crat> Oh, ok. But I can play MC on Win7 perfectly. Slowdowns aren't too bad. So I guess that I will have a Windows 7 hard drive. Thanks, though!
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#1921 [23:07] <WinterWolf> Hello
#1922 [23:08] <WinterWolf> I am unable to join servers
#1923 [23:09] <WinterWolf> Can you help me?
#1924 [23:11] <WinterWolf> It is fully updated but keeps on saying that I have an invalid name or I'm disconnected from the server
#1925 [23:12] <WinterWolf> I have iOS
#1926 [23:14] <WinterWolf> Please hurry
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