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#8 [00:44] <Player1103> Hey ! Lasttimes I buy me Minecraft Pocked edition but they always have a blackscreen . Now they said I must to buy me that game again
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#10 [00:46] <Rhinorulz> so I was in here a couple days ago... and someone here I belive it was mattym said something to the effect of None of the release versions of MC would even run on a computer with such old hardware... well here i am to say that I have MC 1.0 running (yes, with a little bit of lag), but still thuroughly playable on my pentium 2 with 512MB of ram
#11 [00:50] <Rhinorulz> s/pentium 2/pentium4
#12 [00:50] <ExtremeBot> Rhinorulz meant to say: so I was in here a couple days ago... and someone here I belive it was mattym said something to the effect of None of the release versions of MC would even run on a computer with such old hardware... well here i am to say that I have MC 1.0 running (yes, with a little bit of lag), but still thuroughly playable on my pentium4 with 512MB of ram
#13 [00:52] <pie_flavor> Rhinorulz: more power to you
#14 [00:53] <pie_flavor> he may have meant current versions
#15 [00:54] <Rhinorulz> true i suppose, but then he should have used clearer language
#16 [00:54] <Rhinorulz> true i suppose, but then he should have used clearer language
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#45 [03:30] <Xerpersi> Hello everybody is minecraft servers down???
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#47 [03:30] <fredster06> hi my mc sometimes works but now it doesnt what should i do
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#49 [03:31] <Xerpersi> hey fredster06 can you log in a minecraft.net page but i can't??
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#57 [03:42] <FlyingOctopus> So I am new with all this mod stuff. I want to download orespawn which requires forge 1.7.10-10.13.2.1230. And I want to download Fisks super hero mod which requires forge1.7.10 - 10.13.4.1558!
#58 [03:42] <FlyingOctopus> can I do it?
#59 [03:43] <FlyingOctopus> Hello
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#62 [03:44] <FlyingOctopus> No thats not it!
#63 [03:44] <FlyingOctopus> So I am new with all this mod stuff. I want to download orespawn which requires forge 1.7.10-10.13.2.1230. And I want to download Fisks super hero mod which requires forge1.7.10 - 10.13.4.1558!
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#65 [03:46] <FlyingOctopus_> So I am new with all this mod stuff. I want to download orespawn which requires forge 1.7.10-10.13.2.1230. And I want to download Fisks super hero mod which requires forge1.7.10 - 10.13.4.1558!
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#74 [04:10] <bradb> i open my minecraft launcher and i hit play it does not even going to mojang screen than it will come to minecraft laucher again that some thing says fixed issue and i went to that webside i did all the things said and than i go to minecraft again it will say the same thing can u pls help me why cause i really love and wanna play minecraft ?
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#76 [04:11] <Andrio> ??> bradb launcher/crash-log
#77 [04:11] <Absol> bradb: We need to see your crash log, which appears after a crash.
#78 [04:11] <Absol> bradb: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#79 [04:12] <KingCoCoPotato> hi
#80 [04:12] <KingCoCoPotato> i have a problem
#81 [04:13] <KingCoCoPotato> minecraft wont load
#82 [04:14] <KingCoCoPotato> 'Minecraft has crashed, sorry for the inconinience.'
#83 [04:14] <KingCoCoPotato> ------------------ System Information ------------------ Time of this report: 8/30/2016, 10:07:55 Machine name: DESKTOP-IJ93LVE Machine Id: {3C35F8FC-A391-464A-B54D-FD2A7A653333} Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release.160805-1735) Language: English (Regional Setting: English) System Manufacturer: Gigabyte Technology Co., Ltd.
#84 [04:14] <Andrio> ??> KingCoCoPotato launcher/crash-log
#85 [04:14] <Absol> KingCoCoPotato: We need to see your crash log, which appears after a crash.
#86 [04:14] <Absol> KingCoCoPotato: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#88 [04:14] <KingCoCoPotato> ok
#89 [04:14] <KingCoCoPotato> i will do that
#90 [04:14] <bradb> i paste it all of my crashes on the link
#91 [04:15] <KingCoCoPotato> http://paste.ubuntu.com/23110969/
#92 [04:15] <KingCoCoPotato> there
#93 [04:15] <bradb> it just say i paste it
#94 [04:15] <bradb> so what to do after
#95 [04:15] <bradb> ?
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#97 [04:16] <KingCoCoPotato> i will get the crash log
#98 [04:16] <Andrio> KingCoCoPotato, install the Catalyst software suite from http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064.
#99 [04:16] <Andrio> bradb, 'click "Paste!", then share with us the link (the URL) that it takes you to.'
#100 [04:17] <KingCoCoPotato> ok
#101 [04:17] <KingCoCoPotato> also there is the log
#102 [04:17] <KingCoCoPotato> http://paste.ubuntu.com/23110979/
#103 [04:18] <bradb> i click paste! but it will just say mi minecraft username that has paste and the what day
#104 [04:20] <bradb> ?
#105 [04:20] <KingCoCoPotato> it's installing Andrio
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#107 [04:20] <Andrio> ok
#108 [04:20] <bradb> kingcocopotato what i have to do?
#109 [04:20] <Andrio> bradb, show me the link to that page.
#110 [04:20] <KingCoCoPotato> idk
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#112 [04:20] <bradb> http://paste.ubuntu.com/23110973/
#113 [04:20] <bradb> i paste here
#114 [04:21] <KingCoCoPotato> just showing you the crash log
#115 [04:21] <bradb> what?
#116 [04:21] <bradb> ya
#117 [04:21] <bradb> just say bradbplayz_ has paste it
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#119 [04:22] <KingCoCoPotato> thanks so much Andrio
#120 [04:22] <KingCoCoPotato> it worked!
#121 [04:22] <KingCoCoPotato> i think you fixed lots
#122 [04:22] <KingCoCoPotato> my pc was out of date :D
#123 [04:22] <KingCoCoPotato> bye guys!
#124 [04:22] <bradb> bye
#125 [04:22] <KingCoCoPotato> have a good life!
#126 [04:22] <glicorestar> hi
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#128 [04:22] <glicorestar> i want help in spanish if posible
#129 [04:22] <bradb> andrio
#130 [04:22] <bradb> pls help me
#131 [04:23] <bradb> http://paste.ubuntu.com/23110973/
#132 [04:23] <bradb> heres the link u said
#133 [04:23] <bradb> i paste my crashes there
#134 [04:24] <bradb> andrio i want to play so bad pls
#135 [04:26] <bradb> andrio where are u?
#136 [04:26] <bradb> pls answer
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#138 [04:27] <bradb> https://login.launchpad.net/THExnxxASyxSJy4g/+decide
#139 [04:27] <bradb> andrio sorry is this page
#140 [04:27] <bradb> i have to login
#141 [04:28] <bradb> shall i do it?
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#144 [04:28] <easer999> i have problem with ftb mode
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#146 [04:29] <bradb> answer
#147 [04:29] <bradb> pls
#148 [04:30] <bradb> i put my life on u
#149 [04:30] <bradb> pls
#150 [04:30] <bradb> answer
#151 [04:30] <bradb> are u gonna answer?????????????????????????????????????????????????
#152 [04:30] <bradb> YES]
#153 [04:30] <bradb> OR NO
#154 [04:30] <bradb> F
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#157 [04:36] <Andrio> ._.
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#173 [05:12] <nevo7777> http://paste.ubuntu.com/23111073/
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#175 [05:14] <nevo7777> what should i do with this url i got?
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#179 [05:27] <Stese> nevo7777 > whats the issue?
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#194 [06:37] <ghost> Minecraft demo keeps crashing
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#196 [06:38] <Andrio> ??> ghost launcher/crash-log
#197 [06:38] <Absol> ghost: We need to see your crash log, which appears after a crash.
#198 [06:38] <Absol> ghost: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#199 [06:38] <ghost> http://paste.ubuntu.com/23111459/
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#203 [06:40] <Andrio> ghost, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#204 [06:41] <ghost> ok thanks bye
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#211 [07:15] <Aaa> we need to update our graphics drivers
#212 [07:19] <roseship13579> Hi, my Minecraft launcher says that pixel format is not accelerated but there is no upgrade for the drives and the old launcher doesn't work. the link to my computer system is this link: http://paste.ubuntu.com/23111600/
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#216 [07:21] <Aaa> thank you!
#217 [07:21] <Invertion> I'm blocked out of my account, I've changed the email and tried changing the password. It does everything and says password changed but when I try to log in it says username or password not found. Also I can't log into minecraft through the launcher
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#219 [07:22] <Andrio> Invertion, is it the official launcher?
#220 [07:22] <Invertion> Yes
#221 [07:23] <Invertion> Also I miss typed its Incertion
#222 [07:23] <Andrio> oh
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#226 [07:24] <Meile> Everytime when I start Minecraft, MInecraft crashed. I start it than comes the mojang logo and than it crashed what can i do?
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#228 [07:25] <Meile> can anybody help me?
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#254 [08:25] <StreeterReAl> My Account was stolen..i havnt a ID Number or something(It was payed from a friend with a fake Paypal Account)...but i have the actual Name and the Email, that my Password,Email and Question have changed....Can somebody help?
#255 [08:25] <Andrio> Fake PayPal account?
#256 [08:25] <StreeterReAl> He say it was a Fake Paypal Account, so he havnt the Passowrd/Email anymore
#257 [08:26] <Andrio> I wonder how he managed that
#258 [08:27] <StreeterReAl> Dont know..i was 12 And want to buy it with Paysafecard, but havnt a Paypal Account, so i gave him my PSC and he buy the game
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#260 [08:29] <StreeterReAl> Is there any Option to get my Account back?
#261 [08:29] <Andrio> Not that I can see, I'm afraid.
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#263 [08:31] <StreeterReAl> I can proove that is my account.. i have all emails
#264 [08:32] <Lord_Ralex> The only proof that Mojang accepts is the transaction id
#265 [08:32] <Lord_Ralex> As that is a unique value given to the one who actually purchased the account
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#279 [08:59] <dark_> Hello, I haven't played Minecraft in about a year since I was on a very long Holiday and I would like to play again however for some reason I cannot find my email? I cannot reset it either, its that or i cannot remember my login email and I dont have access to the email anymore? I was told to get my transaction ID however I have a new bank account and my old transaction ID is gone? What do i do?
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#281 [09:03] <ironardin> hello? someone on?
#282 [09:04] <ironardin> i need help with the connection to minecraft servers,it says the Authentication service is down,but it isn't and my friends can join....
#283 [09:05] <Andrio> ??> dark_ account/trans-ID
#284 [09:05] <Absol> dark_: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
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#286 [09:06] <ironardin> i need help with the connection to minecraft servers,it says the Authentication service is down,but it isn't and my friends can join....
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#300 [09:31] <james_> hi my name is james
#301 [09:32] <james_> my minecraft keeps crashing
#302 [09:32] <james_> can you help me
#303 [09:32] <james_> its saying this Unrecognized VM option 'CMSIncrementalMode
#304 [09:33] <Andrio> Is there a crash report?
#305 [09:33] <james_> ya
#306 [09:33] <Andrio> ??> james_ launcher/crash-log
#307 [09:33] <Absol> james_: We need to see your crash log, which appears after a crash.
#308 [09:33] <Absol> james_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#309 [09:33] <james_> http://paste.ubuntu.com/23112021/
#310 [09:34] <Andrio> ok...
#311 [09:34] <Andrio> Did you edit the launcher profile at all?
#312 [09:35] <james_> what do you mean about that??
#313 [09:36] <Andrio> ok.
#314 [09:37] <Andrio> Click Edit Profile in the launcher (near the bottom left), tick the JVM Arguments box, then remove everything in the corresponding text field except the -Xmx part
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#316 [09:37] <Andrio> Also
#317 [09:37] <Andrio> May I ask what version of Java you have?
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#319 [09:38] <james_> java 9 snapshot
#320 [09:39] <Andrio> I guess that's what happens when you ignore warnings.
#321 [09:39] * xXLoreeXx [xXLoreeXx@notlogged] has joined #minecrafthelp
#322 [09:40] <james_> my friend forced me to saying its better because it works on his computer
#323 [09:40] <james_> but he has a diffrent pc then me
#324 [09:41] <james_> should i go back to java 8
#325 [09:41] <Andrio> I'd try it without messed up command line options first.
#326 [09:42] <james_> how do you do that
#327 [09:42] <Andrio> Click Edit Profile in the launcher (near the bottom left), tick the JVM Arguments box, then remove everything in the corresponding text field except the -Xmx part
#328 [09:44] <james_> ya i did that but still crashing
#329 [09:45] <Andrio> Same result?
#330 [09:45] <james_> no
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#333 [09:46] <Andrio> Show me the new crash report.
#334 [09:48] <james_> http://paste.ubuntu.com/23112071/
#335 [09:51] <Andrio> Hm
#336 [09:51] <Andrio> That's not a Java problem.
#337 [09:51] <mattym> james_, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#338 [09:51] <james_> i can go in to the game
#339 [09:51] <james_> i cant
#340 [09:52] <mattym> ??> james_ win/dxdiag
#341 [09:52] <Absol> james_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#345 [10:13] <laylay> I just got a new Windows 10 computer and I downloaded the Windows 10 Minecraft I dont like it I like the Minecraft I used to have on the windows 7, how do I get that back on Windows 10 the knot the Minecraft one that's like Pocket Edition
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#347 [10:14] <laylay> I just got a new Windows 10 computer and I downloaded the Windows 10 Minecraft I dont like it I like the Minecraft I used to have on the windows 7, how do I get that back on Windows 10 not the Minecraft one that's like Pocket Edition
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#349 [10:15] <mattym> laylay, Download it from minecraft.net/download
#350 [10:16] <laylay> i did but it has alot of lag
#351 [10:16] <mattym> ??> laylay win/dxdiag
#352 [10:16] <Absol> laylay: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#355 [10:27] <laylay> what does the dxdiag do
#356 [10:27] <mattym> laylay, Collects diagnostic info
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#358 [10:28] <laylay> it will help my Minecraft lag?
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#360 [10:29] <mattym> laylay, No, it will get me information I need in order to suggest something that may fix that.
#361 [10:30] <laylay> i have the info what do i do with it now?
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#363 [10:30] <mattym> laylay, If you followed all the instructions on that link you should have a URL for me
#364 [10:31] <laylay> yea i have it
#365 [10:31] <mattym> laylay, Post the URL here
#366 [10:32] <laylay> http://paste.ubuntu.com/23112225/
#367 [10:32] <mattym> laylay, One moment
#368 [10:34] <mattym> laylay, The game is laggy because your computer doesnt quite meet the minimum requirements.
#369 [10:34] <laylay> what is the requirement
#370 [10:35] <mattym> laylay, See here https://help.mojang.com/customer/en/portal/articles/325948-minecraft-system-requirements
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#373 [10:39] <laylay> so i have to get a new computer?
#374 [10:39] <lpAriasGamer> I need help with my launcher, I can't update it, when it starts the download always stops before finish, the complete download has 59.55 mb and always stops at 59.51 and restart the download, I can't play, always happens three or two times and later says that the game can't start
#375 [10:39] <mattym> laylay, Yes, that laptop is a bit underpowered for Minecraft
#376 [10:40] <mattym> lpAriasGamer, What antivirus or firewall software is installed on the computer your having this problem with?
#377 [10:40] <lpAriasGamer> avast free
#378 [10:40] <mattym> ??> lpAriasGamer tools/hjt
#379 [10:40] <Absol> lpAriasGamer: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#380 [10:40] <Absol> lpAriasGamer: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#381 [10:43] <lpAriasGamer> my computer is a MAC, an .exe file is a Windows file
#382 [10:43] <mattym> lpAriasGamer, Ah one moment
#383 [10:43] <lpAriasGamer> it has to be .dmg
#384 [10:44] <mattym> lpAriasGamer, In avast settings, turn off the link scanner, web scanner, and file scanner. THen try launching it again.
#385 [10:45] <lpAriasGamer> ok
#386 [10:48] <lpAriasGamer> thanks, that was the problem
#387 [10:48] <mattym> lpAriasGamer, You can turn those settings back on
#388 [10:48] <lpAriasGamer> done
#389 [10:48] <mattym> lpAriasGamer, But may need to adjust again for updates
#390 [10:49] <lpAriasGamer> I need an option that allows minecraft the updates with out this ??
#391 [10:49] <mattym> lpAriasGamer, What do you mean?
#392 [10:50] <lpAriasGamer> an option with avast that allows minecraft download and install the new files
#393 [10:50] <mattym> lpAriasGamer, That option is adjusting those settings.
#394 [10:51] <lpAriasGamer> ok, thanks a lot, time to play
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#401 [11:08] <Turt> Hi, I'm not actually sure if you can help me at all here but I am being told by people that the minecraft server EULA has changed. I don't own a server but I know someone who does. I was just wondering if it was true that the EULA has changed.
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#403 [11:09] <mattym> Turt, Changed since when?
#404 [11:09] <Fruzz> hi
#405 [11:09] <Fruzz> my minecraft isnt working
#406 [11:09] <Fruzz> is says that im offline
#407 [11:09] <Fruzz> like wtf
#408 [11:09] <mattym> Fruzz, Did you log in properly?
#409 [11:09] <Turt> I'm not sure I have been told that buying unbans, unmutes is no longer allowed to to be brought in a donation.
#410 [11:10] <Fruzz> yes
#411 [11:10] <mattym> Fruzz, Whats the exact error.
#412 [11:10] <mattym> Turt, Ill says what we always say about EULA things, the best person to have interpret it would be a lawyer.
#413 [11:10] <Turt> ok
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#423 [11:28] <MrFace96> every time i start the download for minecraft on the launcher it automatically is done but it says after it loads [11:27:36 INFO]: Minecraft Launcher 1.6.61 (through bootstrap 5) started on windows... [11:27:36 INFO]: Current time is Aug 30, 2016 11:27:36 AM [11:27:36 INFO]: System.getProperty('os.name') == 'Windows 10' [11:27:36 INFO]: System.getProperty('os.version') == '10.0' [11:27:36 INFO]: System.getProperty('os.arch') == 'x86' [11:27:36 INFO]:
#424 [11:28] <mattym> ??> MrFace96 launcher/crash-log
#425 [11:28] <Absol> MrFace96: We need to see your crash log, which appears after a crash.
#426 [11:28] <Absol> MrFace96: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#430 [11:34] <Ayyoubi2006> Hi! I'm having trouble with PC Minecraft ever since I updated to Windows 10. I'm receiving an error message prompting me to update my graphics drivers. I can't seem to get it to correct the issue. I have a link to an Ubuntu link which includes my dxdiag report. Can you help?
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#432 [11:34] <MrFace96> http://paste.ubuntu.com/23112536/
#433 [11:35] <TheYH> I NEED HELP
#434 [11:35] <TheYH> PLS
#435 [11:35] <Ayyoubi2006> http://paste.ubuntu.com/23112510/
#436 [11:35] <mattym> MrFace96, Are you just getting that, or is there a crash log window as well?
#437 [11:36] <mattym> Ayyoubi2006, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#438 [11:36] <MrFace96> well im getting this too Error occurred during initialization of VM Could not reserve enough space for 3145728KB object heap Java HotSpot(TM) Client VM warning: Using incremental CMS is deprecated and will likely be removed in a future release
#439 [11:37] <mattym> MrFace96, Can you get me the full crash with that?
#440 [11:37] <MrFace96> launcher log with game output?
#441 [11:37] <Ayyoubi2006> That is insane. My system wouldn't allow me to revert back to Windows 7 despite the 30 day time window not being expired. How can I revert back to Windows 7?
#442 [11:37] <mattym> MrFace96, Wherever you are seeing what you just mentioned, get me a link to the full log
#443 [11:37] <MrFace96> ok
#444 [11:38] <mattym> Ayyoubi2006, Did you do the update during the free update period?
#445 [11:38] <MrFace96> http://paste.ubuntu.com/23112561/
#446 [11:39] <Ayyoubi2006> I think I must have. I avoided it like the plague because I knew it would wreck havoc on my games. I think I accepted it unknowingly while completing scheduled updates.
#447 [11:40] <mattym> Ayyoubi2006, Either way, the last possible day anyone that used the update program had to downgrade was yesterday, if you want to continue using that computer, you need to reinstall Windows 7
#448 [11:40] <mattym> MrFace96, You keep sending me the launcher log, I need a copy of the message that pops up with the error
#449 [11:41] <Ayyoubi2006> You're kidding me--last day was yesterday?
#450 [11:41] <MrFace96> its only the 3 lines i sent
#451 [11:41] <Ayyoubi2006> When you say reinstall Windows 7, do you mean actually purchase Windows 7?
#452 [11:41] <mattym> ??> MrFace96 win/reinst
#453 [11:41] <Absol> MrFace96: You may need to reinstall the locally installed files that Minecraft puts into place.
#454 [11:41] <Absol> MrFace96: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#455 [11:41] <mattym> Ayyoubi2006, What did you have before 10?
#456 [11:41] <Ayyoubi2006> Windows 7
#457 [11:41] <mattym> Ayyoubi2006, Then reinstall Windows 7.
#458 [11:42] <Ayyoubi2006> I'll give it a try. When I kept trying to before, it kept giving me a hassle and not completing the install.
#459 [11:43] <Ayyoubi2006> Thanks mattym!
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#463 [11:45] <MrFace96> thank you for the help! its really appriciated
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#487 [12:22] <Thobias> o qie faço quando da "crash report" ao tentar abrir o jogo
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#491 [12:24] <mattym> ??> Thobias launcher/crash-log
#492 [12:24] <Absol> Thobias: We need to see your crash log, which appears after a crash.
#493 [12:24] <Absol> Thobias: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#503 [12:28] <minecrafthelp610> i dont know or have the transcation id for my minecraft account and i dont have the credit card or anyinfomation for it how can i recover it
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#505 [12:28] <jessikapoleze> i need myactivation code ...i pay a six days
#506 [12:29] <Thobias> esse é o link do meu registro
#507 [12:29] <Thobias> http://paste.ubuntu.com/23112761/
#508 [12:29] <jessikapoleze> six days ago
#509 [12:29] <mattym> minecrafthelp610, Without the transaction-id you cant
#510 [12:29] <minecrafthelp610> they said i have to call someone to track it down
#511 [12:29] <mattym> Thobias, One moment
#512 [12:29] <mattym> minecrafthelp610, Do you remember how you purchased it?
#513 [12:29] <minecrafthelp610> a credit card but my parents dont have it
#514 [12:29] * minecrafthelp610 is now known as KnowItAllHypixel
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#516 [12:29] <mattym> Thobias, Download and Install the file found here http://www.nvidia.com/Download/driverResults.aspx/82758/en-us
#517 [12:30] <KnowItAllHypixel> becuause mojang wont tell me anything
#518 [12:30] <jessikapoleze> somebody know some e-mail for contact?
#519 [12:30] <mattym> jessikapoleze, What is the issue you are having?
#520 [12:30] <KnowItAllHypixel> :(
#521 [12:30] <mattym> KnowItAllHypixel, If it was done by credit card then the only way to find your trans-id is in the email you got when purchasing it
#522 [12:31] <KnowItAllHypixel> so i have to basically prove my mojang/minecraft email
#523 [12:31] <mattym> KnowItAllHypixel, No
#524 [12:31] <KnowItAllHypixel> because there both tied together for mojang and minecraft i used the same email
#525 [12:31] <mattym> KnowItAllHypixel, You NEED the Transaction-ID you recieved in an email when you purchased the game.
#526 [12:31] <jessikapoleze> mattym i pay but dont rexc
#527 [12:31] <KnowItAllHypixel> ik i dont remmeber it
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#529 [12:32] <mattym> KnowItAllHypixel, Then you cant recover that account
#530 [12:32] <KnowItAllHypixel> im trying to track it down but i dont know where to start on recovering it
#531 [12:32] <jessikapoleze> dont receive my activation code
#532 [12:32] <mattym> jessikapoleze, What activation code?
#533 [12:32] <KnowItAllHypixel> mojang said theres a way you can recover it
#534 [12:32] <mattym> ??> KnowItAllHypixel account/trans-id
#535 [12:32] <jessikapoleze> for minecraft
#536 [12:32] <Absol> KnowItAllHypixel: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#537 [12:33] <mattym> KnowItAllHypixel, If you used one of the payment methods in the link from Absol, then follow the instructions to get it
#538 [12:33] <KnowItAllHypixel> ok i dont know what spefic creditcard i used but i know it was a creditcard
#539 [12:33] <mattym> KnowItAllHypixel, If you did a normal credit card purchase that doesnt fall under one of those samples, then the only place your ID would be is in the purchase confirmation
#540 [12:34] <mattym> jessikapoleze, Did you check your email, and any spam/junk folders for the message?
#541 [12:34] <KnowItAllHypixel> whats a purchazase confirmation
#542 [12:34] <mattym> KnowItAllHypixel, The email you recived when you baught the game
#543 [12:34] <jessikapoleze> mattym yes but dont have anithing in anyway...
#544 [12:34] <KnowItAllHypixel> that would be the email i use to login to minecraft right
#545 [12:34] <mattym> jessikapoleze, Where did you purchase it from?
#546 [12:35] <mattym> KnowItAllHypixel, It would me an email, that was sent to the email account you used when you baught it.
#547 [12:35] <KnowItAllHypixel> ok well i can say i use this 1 email to login to mojang and minecraft
#548 [12:35] <KnowItAllHypixel> and thats also the email i chose
#549 [12:36] <mattym> KnowItAllHypixel, Right, then look through that email account for the email that you got when you purchased the game
#550 [12:36] <jessikapoleze> mattym through safetypay...im brasilian
#551 [12:36] <KnowItAllHypixel> what if its deleted
#552 [12:36] <mattym> KnowItAllHypixel, Then you are out of luck
#553 [12:36] * yogcan [yogcan@notlogged] has joined #minecrafthelp
#554 [12:36] <KnowItAllHypixel> how can i recover it
#555 [12:36] <mattym> jessikapoleze, Did you purchase it on minecraft.net ?
#556 [12:36] <mattym> KnowItAllHypixel, You cant
#557 [12:37] <KnowItAllHypixel> :(
#558 [12:37] <jessikapoleze> mattym yes
#559 [12:37] <mattym> jessikapoleze, Did you get any emails after the purchase?
#560 [12:37] * safea614 [safea614@notlogged] has joined #minecrafthelp
#561 [12:37] * safea614 [safea614@notlogged] has joined #minecrafthelp
#562 [12:37] * yogcan [yogcan@notlogged] has left #minecrafthelp
#563 [12:38] <jessikapoleze> mattym no
#564 [12:38] <jessikapoleze> none
#565 [12:39] * NIckName [NIckName@notlogged] has joined #minecrafthelp
#566 [12:39] <mattym> jessikapoleze, Check your account or payment method to see if the purchase was completed
#567 [12:40] <jessikapoleze> mattym im contact safetypay and they confirm my pay already
#568 [12:40] <jessikapoleze> im contact they in last saturday
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#570 [12:41] <mattym> jessikapoleze, What email provider do you use?
#571 [12:41] * richaye [richaye@notlogged] has joined #minecrafthelp
#572 [12:41] <Thobias> depois que eu baixar e intalar aquele arquivo o que faço
#573 [12:41] <NIckName> Hello im am having a bit of a problem with minecraft. it is giving me a crash report and i have tryed everything to fix it but nothing is working
#574 [12:42] <mattym> ??> Thobias lang/pt
#575 [12:42] <Absol> Thobias: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#576 [12:42] <mattym> ??> NIckName launcher/crash-log
#577 [12:42] <Absol> NIckName: We need to see your crash log, which appears after a crash.
#578 [12:42] <Absol> NIckName: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#579 [12:42] <jessikapoleze> mattym hotmail
#580 [12:42] <richaye> Hi my minecraft keeps crashing when I try to open it and it is saying to update drivers when I dont know how to. I have a dxdiag report if you need it?
#581 [12:42] <NIckName> http://paste.ubuntu.com/23112778/ right here
#582 [12:42] <mattym> richaye, Do you have the link to your dxdiag report? If so please post the link in this chat.
#583 [12:42] <richaye> http://paste.ubuntu.com/23112786/
#584 [12:43] <mattym> richaye, Ok one moment
#585 [12:43] * luilly [luilly@notlogged] has joined #minecrafthelp
#586 [12:43] <mattym> NIckName, Can you run Windows Update, and make sure there arent any updates that havent been done
#587 [12:44] <Thobias> eu ja instalei o programa que o mattym pediu
#588 [12:44] <NIckName> i checked and everything is up to date
#589 [12:44] <mattym> Thobias, Use a translator please
#590 [12:44] <mattym> richaye, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#591 [12:44] * luilly [luilly@notlogged] has quit. (Client Quit)
#592 [12:45] <jessikapoleze> mattym...what i do? i cant lost my money
#593 [12:45] <KnowItAllHypixel> there has to be a way to recover
#594 [12:45] <mattym> NIckName, Try downloading and installing the Catalyst Software Suite from this page http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
#595 [12:45] <mattym> ??> jessikapoleze account/missing-email
#596 [12:46] <mattym> ??> jessikapoleze account/email-missing
#597 [12:46] <Absol> jessikapoleze: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#598 [12:46] <Absol> jessikapoleze: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#599 [12:46] <richaye> Okay, where can I get graphics hardware from that fits my pc?
#600 [12:46] <mattym> jessikapoleze, Read the info from Absol
#601 [12:46] <Thobias> oh , sorry , I have already installed the program and wanted to know if it was just open Manicraft and play .. but 've seen and it's all right , thank you for support
#602 [12:46] <mattym> richaye, Take your computer to a store that sells computers or computer parts and have them let you know what will work
#603 [12:47] <richaye> Okay thank you mattym, appreciate the help :)
#604 [12:48] <NIckName> let me do a double check on the windows update
#605 [12:48] <Thobias> Mattym is too
#606 [12:48] * Thobias [Thobias@notlogged] has quit. (Quit: Web client closed)
#607 [12:48] <KnowItAllHypixel> how can i recover my transcatioN ID
#608 [12:49] <Lord_Ralex> KnowItAllHypixel: you were given all the info we can give you
#609 [12:52] <KnowItAllHypixel> please is there another method if i dont got paypal
#610 [12:53] <NIckName> yeah everything is up to date
#611 [12:53] <GreyVulpine> Again, you have been given all the information that can be provided.
#612 [12:53] * Shivz [Shivz@notlogged] has joined #minecrafthelp
#613 [12:53] <KnowItAllHypixel> can you resay it 1 more time
#614 [12:53] <Lord_Ralex> KnowItAllHypixel: http://help.mojang.com/customer/portal/articles/361380
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#617 [12:56] * KnowItAllHypixel [KnowItAllHypixel@notlogged] has quit. (Quit: Web client closed)
#618 [12:57] <mattym> NIckName, Did you try the other thing i linked?
#619 [12:58] <Shivz> I need help with getting my game to work, when I click on singleplayer it comes up with out of memory and I have tryed doing what it says on the the link i get but it still does not work
#620 [12:58] * kusanagi [kusanagi@notlogged] has joined #minecrafthelp
#621 [12:59] <jessikapoleze> i need make another e-mail adress??
#622 [13:00] <mattym> jessikapoleze, Use a different email, or check the settings to make sure the message didnt get blocked
#623 [13:00] <mattym> ??> Shivz launcher/crash-log
#624 [13:00] <Absol> Shivz: We need to see your crash log, which appears after a crash.
#625 [13:00] <Absol> Shivz: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#626 [13:01] * mievan [mievan@notlogged] has joined #minecrafthelp
#627 [13:01] <jessikapoleze> mattym how i rescue the code or how i chance my adress and rescue the code?
#628 [13:01] <Shivz> I don't get what you mean
#629 [13:01] <Shivz> ok
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#631 [13:02] <mattym> jessikapoleze, Create a new email, not on hotmail
#632 [13:02] <mattym> ??> jessikapoleze mojang/email
#633 [13:02] <Absol> jessikapoleze: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#634 [13:02] <Absol> jessikapoleze: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#635 [13:02] <mattym> jessikapoleze, Then fill out the form Absol linked
#636 [13:04] <Shivz> I have done what you have asked
#637 [13:04] <mattym> Shivz, We need the link to it
#638 [13:04] <Shivz> http://paste.ubuntu.com/23112873/
#639 [13:05] <jessikapoleze> ok i wanna try
#640 [13:06] <mattym> ??> Shivz launcher/crash-log
#641 [13:06] <Absol> Shivz: We need to see your crash log, which appears after a crash.
#642 [13:06] <Absol> Shivz: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#643 [13:07] <Shivz> ? i did
#644 [13:07] <mattym> oop
#645 [13:07] <mattym> ??> Shivz win/reinst
#646 [13:07] <Absol> Shivz: You may need to reinstall the locally installed files that Minecraft puts into place.
#647 [13:07] <Absol> Shivz: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#648 [13:08] <Shivz> ok
#649 [13:11] <Shivz> I don't know if I did it right
#650 [13:11] <mattym> Shivz, What do you mean?
#651 [13:12] <Shivz> delete everything apart from the saves folder?
#652 [13:14] <mattym> Shivz, Yes
#653 [13:15] <Shivz> ok I did that and it did not work
#654 [13:15] <mattym> Shivz, can you get me a copy of the new crash log?
#655 [13:15] <Shivz> ok
#656 [13:15] <Shivz> http://paste.ubuntu.com/23112921/
#657 [13:16] <mattym> Shivz, Are you sure you did the above instructions?
#658 [13:16] <Shivz> yea
#659 [13:17] <mattym> Shivz, Did you delete Everything except the saves folder?
#660 [13:17] <Shivz> yes
#661 [13:18] <mattym> Shivz, Are you using something other than the official launcher?
#662 [13:19] <Shivz> no
#663 [13:19] * jessikapoleze [jessikapoleze@notlogged] has quit. (Ping timeout: 195 seconds)
#664 [13:19] <mattym> Shivz, Did you do exactly the instructions Absol gave you?
#665 [13:20] <Shivz> yes
#666 [13:20] <mattym> Shivz, Can you try again
#667 [13:20] <Shivz> yea
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#671 [13:23] <Shivz> error again
#672 [13:24] <mattym> Shivz, Did you edit JVM arguments in your launcher profile or directly through Java?
#673 [13:25] <Shivz> the launcher
#674 [13:25] <mattym> Shivz, Undo those changes
#675 [13:25] <Shivz> ok
#676 [13:25] <Shivz> shall I try it now?
#677 [13:26] <mattym> Shivz, Yes
#678 [13:26] <Shivz> ok
#679 [13:26] <Shivz> still did not work
#680 [13:27] <mattym> Shivz, Can i get the latest crash
#681 [13:28] <Shivz> yep
#682 [13:28] <Shivz> http://paste.ubuntu.com/23112966/
#683 [13:28] * asdasd [asdasd@notlogged] has joined #minecrafthelp
#684 [13:29] <mattym> Shivz, And try the latest version of the game
#685 [13:29] <asdasd> hello, are there any other chat servers where i can ask computer related questions rather than just minecraft?
#686 [13:29] <Shivz> ok
#687 [13:29] <mattym> asdasd, Im sure there are plenty, and Google would be a better way to find them.
#688 [13:30] <asdasd> do you know of any?
#689 [13:30] <mattym> asdasd, No, which is why I said you should google it
#690 [13:30] <Shivz> it did the same thing
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#692 [13:30] <mattym> Shivz, Same exact crash?
#693 [13:30] <Shivz> I don't know
#694 [13:31] <Shivz> how can you tell?
#695 [13:31] <mattym> Shivz, Link me the latest
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#697 [13:32] <Shivz> http://paste.ubuntu.com/23112974/
#698 [13:32] <Shivz> http://paste.ubuntu.com/23112974/
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#700 [13:32] <mattym> ??> Shivz win/dxdiag
#701 [13:32] <Absol> Shivz: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#702 [13:32] <Shivz> ok
#703 [13:33] <mattym> Shivz, Get me the link those instructions have you make
#704 [13:34] <Shivz> ok
#705 [13:35] <Shivz> http://paste.ubuntu.com/23112990/
#706 [13:36] <mattym> Shivz, Does it crash as soon as you open the game?
#707 [13:37] <Shivz> no when I click on singleplayer
#708 [13:37] <mattym> Shivz, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#709 [13:37] <Shivz> ok
#710 [13:39] <Shivz> did do and crashed again
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#712 [13:39] <mattym> Shivz, Is the crash the same general thing, or different?
#713 [13:40] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#714 [13:40] <Shivz> I dont know can't tell
#715 [13:40] <mattym> Shivz, Then get me the link to it
#716 [13:41] <Shivz> http://paste.ubuntu.com/23113012/
#717 [13:44] <mattym> Shivz, Are you running anything else at the same time as minecraft?
#718 [13:44] <Shivz> skype and this
#719 [13:44] <mattym> Shivz, Are there any programs on the computer that would try to put an ingame overlay or menu on the games your playing
#720 [13:45] <Shivz> yes
#721 [13:45] <mattym> Shivz, turn them off
#722 [13:45] <Shivz> ok
#723 [13:46] <zippy> i cant minecraft
#724 [13:46] <Shivz> for all my games?
#725 [13:47] <mattym> Shivz, Make sure its not running when Minecraft starts
#726 [13:47] <zippy> no
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#728 [13:47] <mattym> zippy, What is the issues you are having?
#729 [13:48] * zippy [zippy@notlogged] has quit. (Quit: Web client closed)
#730 [13:48] <Shivz> that time it happend more suddenly
#731 [13:49] * Walroos [Walroos@notlogged] has joined #minecrafthelp
#732 [13:49] <Walroos> Hi
#733 [13:49] <mattym> Shivz, Are you sure you turned off anything that would try to run an overlay/menu on Minecraft?
#734 [13:49] <Shivz> obs?
#735 [13:49] <mattym> Shivz, Yeah probably that too
#736 [13:50] <Shivz> ok
#737 [13:50] <Walroos> cant login to minecraft launcher or minecraft.net due to it being blocked, but turning off anti-virus nthing happens
#738 [13:50] <mattym> Walroos, Whats the exact error you get from the launcher?
#739 [13:51] <Shivz> still not working
#740 [13:51] <Walroos> Cant connect to our servers. Are you offline or is minecraft blocked?
#741 [13:51] <mattym> Walroos, And waht antivirus is installed?
#742 [13:52] <Walroos> McAfee
#743 [13:52] <mattym> Shivz, Go to minecraft.net/download download the file there, and run it, If it has the option to Install use that, if you dont see that, look for the repair option.
#744 [13:52] <mattym> Shivz, After that, clear the local files again, and then try Minecraft
#745 [13:52] <mattym> ??> Walroos av/mcafee/uninstall
#746 [13:52] <Absol> Walroos: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#747 [13:53] <mattym> Walroos, Use the tool Absol linked to remove McAfee
#748 [13:53] <Shivz> thats alot lol
#749 [13:53] <Walroos> Ok
#750 [13:54] <Shivz> can't I just use the minecraft installer?
#751 [13:54] <mattym> Shivz, Thats what is on that page, download it again to make sure you have the latests
#752 [13:54] <Shivz> ok
#753 [13:58] * Smileface [Smileface@notlogged] has joined #minecrafthelp
#754 [13:59] <Shivz> crash again
#755 [13:59] <mattym> Shivz, Can you show me the latest
#756 [14:00] <Shivz> http://paste.ubuntu.com/23113073/
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#759 [14:03] <Walroos> Uninstalled McAfee and it still doesnt work
#760 [14:03] <mattym> Walroos, Did you run the tool Absol linked and restart the computer when it was done?
#761 [14:03] <Walroos> Yes
#762 [14:04] <mattym> Walroos, Same error in the launcher?
#763 [14:04] <Walroos> Yup
#764 [14:04] <mattym> ??> Walroos tools/hjt
#765 [14:04] <Absol> Walroos: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#766 [14:04] <Absol> Walroos: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#767 [14:05] <mattym> Shivz, Not sure what else to check, only other thing may be your graphics drivers, but your graphics hardware is not supported on Windows 10.
#768 [14:05] <Walroos> A text file on the exe, or seperate window
#769 [14:05] <Shivz> it was working yesterday
#770 [14:06] <mattym> Shivz, Any other changes since then?
#771 [14:06] <mattym> Walroos, What?
#772 [14:06] <Shivz> no apart from me downloading a game
#773 [14:06] <Walroos> Absol said it will open a text file, does he mean on the exe or in notepad???
#774 [14:07] <mattym> Shivz, Try closing everything on the computer except the chat, then try starting minecraft again
#775 [14:07] <mattym> Walroos, It should open a notepad file
#776 [14:07] <Walroos> Ok it has
#777 [14:07] <Walroos> http://paste.ubuntu.com/23113095/
#778 [14:08] * littlewilliam8 [littlewilliam8@notlogged] has joined #minecrafthelp
#779 [14:08] <mattym> ??> Walroos info/mcleaks
#780 [14:08] <Absol> Walroos: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#781 [14:08] <Absol> Walroos: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#782 [14:08] <mattym> ??> Walroos win/hosts/edit
#783 [14:08] <Absol> Walroos: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#784 [14:08] <Absol> Walroos: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#785 [14:09] * littlewilliam8 [littlewilliam8@notlogged] has quit. (Client Quit)
#786 [14:10] <Shivz> should I down grade to windows 8?
#787 [14:11] <Walroos> Absol once i get there what do i do?
#788 [14:12] <mattym> Shivz, While not officially supported on 10, your hardware had a workaround, but you are already configured for that
#789 [14:12] <mattym> Shivz, If it was working before, its likely something else was done thats causes it to stop
#790 [14:12] <mattym> Walroos, Delete the two lines in that file that have Mojang in them, then save
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#793 [14:14] <Shivz> all i know is that last night my computer had problem shutting down
#794 [14:14] <mattym> Shivz, The error your getting is generally a running out of memory issue, but there is no texture pack or anything else currently installed that would cause that
#795 [14:15] * Walroos [Walroos@notlogged] has quit. (Ping timeout: 195 seconds)
#796 [14:15] <mattym> Shivz, Could be a physical issue with the computer istelf
#797 [14:15] <Shivz> what else could I do because i really want to play
#798 [14:16] <mattym> Shivz, It seems to be an issue with the computer itself at this point, you may want to take it somewhere that can do a full diagnostic
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#803 [14:20] <Shivz> would opening a server do anything because that won't open aswell?
#804 [14:21] <mattym> Shivz, Are you sure you didnt make JVM Arguments changes to the Java install itself?
#805 [14:23] * Galexis31 [Galexis31@notlogged] has joined #minecrafthelp
#806 [14:25] <Shivz> I set it to -Xmx2G when it was working but then it stopped working so I deleted my minecraft and redownloaded it and it is now -Xmx1G -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:-UseAdaptiveSizePolicy -Xmn128M
#807 [14:25] <mattym> Shivz, What i mean is, you never changed a setting like that outside of the launcher itself right?
#808 [14:26] <Shivz> I don't even know how to do it outside of the launcher
#809 [14:27] * MarexTheBeast [MarexTheBeast@notlogged] has joined #minecrafthelp
#810 [14:27] <mattym> Shivz, Ok, earlier, you showed me two crashes in a row that showed the xmx3G, and between those crashes you were told to clear the .minecraft folder.
#811 [14:27] <mattym> Shivz, If you had cleared the .minecraft folder that shouldnt have happned
#812 [14:28] <mattym> Shivz, Are sure you deleted every file and folder inside .minecraft except for the saves folder?
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#814 [14:28] <MarexTheBeast> I need help with java.lang.nullpointerexception: group
#815 [14:28] <Shivz> acctually I think I might have changed it when I was in the notes for the minecraft server
#816 [14:28] <mattym> MarexTheBeast, What antivirus/firewall software do you have installed?
#817 [14:29] <MarexTheBeast> I have Avast Free antivirus
#818 [14:29] <mattym> Shivz, Was/is the server running?
#819 [14:29] <mattym> ??> MarexTheBeast tools/hjt
#820 [14:29] <Shivz> no because it won't open
#821 [14:29] <Absol> MarexTheBeast: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#822 [14:29] <Absol> MarexTheBeast: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#823 [14:30] <mattym> Shivz, Have you tried restarting the computer?
#824 [14:30] <Shivz> no
#825 [14:30] <mattym> Shivz, If you edited the server startup to use more RAM as well, then your computer wont be able to run the server and game at the same time.
#826 [14:30] <mattym> Shivz, If the server is still frozen or running in the background, you may need to restart the PC
#827 [14:31] <Shivz> would deleting it change it?
#828 [14:32] <mattym> Shivz, No
#829 [14:32] <mattym> Shivz, If its stuck running, restart your PC
#830 [14:32] <MarexTheBeast> http://paste.ubuntu.com/23113183/
#831 [14:32] <MarexTheBeast> i've done it Absol
#832 [14:32] <mattym> MarexTheBeast, Copy the full output log
#833 [14:32] <Shivz> it's not I have deleted it
#834 [14:33] <mattym> Shivz, Again... try restarting the PC
#835 [14:33] <Shivz> ok really sorry for annoying you I just wanted to see if understanded
#836 [14:34] <Shivz> i'll restart now
#837 [14:34] <MarexTheBeast> http://paste.ubuntu.com/23113189/
#838 [14:34] <MarexTheBeast> done
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#840 [14:35] <minidumps> Game crashes, says minidumps are not enabled
#841 [14:35] <mattym> MarexTheBeast, Ok, seems like a broken Avast install. Uninstall Avast, then restart your computer. Check to see if Minecraft works after that, if it does, reinstall the latest verion of Avast
#842 [14:35] <mattym> ??> minidumps launcher/crash-log
#843 [14:35] <Absol> minidumps: We need to see your crash log, which appears after a crash.
#844 [14:35] <Absol> minidumps: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#845 [14:35] <MarexTheBeast> Thanks
#846 [14:35] <minidumps> Completely ignored arguments: [--nativeLauncherVersion, 307] [15:31:21] [Client thread/INFO]: Setting user: mellygee [15:31:23] [Client thread/INFO]: LWJGL Version: 2.9.4 [15:31:24] [Client thread/INFO]: Reloading ResourceManager: Default [15:31:38] [Sound Library Loader/INFO]: Starting up SoundSystem... [15:31:39] [Thread-5/INFO]: Initializing LWJGL OpenAL [15:31:39] [Thread-5/INFO]: (The LWJGL binding of OpenAL. For m
#847 [14:36] <mattym> minidumps, Follow the directions you were given
#848 [14:36] <minidumps> http://paste.ubuntu.com/23113197/
#849 [14:36] <mattym> minidumps, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#850 [14:37] <minidumps> done
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#854 [14:39] <Shivz> im back just loading minecraft up
#855 [14:42] <mattym> Shivz, Any change?
#856 [14:43] <Shivz> no
#857 [14:43] <mattym> Shivz, Same type of crash?
#858 [14:44] <Shivz> I don't know why you ask me that because I can't tell if it is the same
#859 [14:45] <Shivz> can you put up the link for me to paste
#860 [14:45] <Shivz> please
#861 [14:46] <mattym> ??> Shivz paste
#862 [14:46] <Absol> Shivz: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#864 [14:46] <Shivz> http://paste.ubuntu.com/23113231/
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#868 [14:47] <mattym> ??> Shivz launcher/open
#869 [14:47] <Absol> Shivz: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#870 [14:48] <mattym> Shivz, First do taht ^
#871 [14:48] <mattym> ??> Shivz launcher/log
#872 [14:48] <Absol> Shivz: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#873 [14:48] <Absol> Shivz: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#874 [14:48] <mattym> Shivz, Then get me a copy of the launcher log ^
#875 [14:48] <Shivz> ok
#876 [14:48] <MarexTheBeast> I have problems with java.lang.NullPointerException: group
#877 [14:48] <DeadlyFamous> i got problems with my sons mc account
#878 [14:49] <mattym> MarexTheBeast, Did you uninstall Avast and restart the computer?
#879 [14:49] <MarexTheBeast> yes
#880 [14:49] <MarexTheBeast> And I tried, it didn't work
#881 [14:49] <MarexTheBeast> and I'm installing Avt again
#882 [14:49] <MarexTheBeast> Avast*
#883 [14:50] <mattym> ??> MarexTheBeast av/adwcleaner
#884 [14:50] <Absol> MarexTheBeast: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#885 [14:50] <Absol> MarexTheBeast: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#886 [14:50] <mattym> DeadlyFamous, What is the problem?
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#888 [14:50] <MarexTheBeast> Thx
#889 [14:50] <DeadlyFamous> we bought the account today but the login information doesnt work
#890 [14:50] <DeadlyFamous> it says something about i need to transfer to mojang account or something
#891 [14:51] <mattym> DeadlyFamous, Are you logging in with your email and password?
#892 [14:51] <DeadlyFamous> we didnt have a email registered to this account we got a username and password
#893 [14:51] <Shivz> I sent you a pm
#894 [14:52] <mattym> Shivz, We dont do PM's here
#895 [14:52] <mattym> DeadlyFamous, Then you didnt purchase it from minecraft.net?
#896 [14:52] <Shivz> when I click on you name it says pm though
#897 [14:54] <DeadlyFamous> no, we bought it from a other site
#898 [14:54] <DeadlyFamous> they told us to migrate it to a mojang account
#899 [14:54] <DeadlyFamous> because this was still not done to that account
#900 [14:54] <mattym> DeadlyFamous, There is no official way to buy the game other than through minecraft.net
#901 [14:54] <mattym> DeadlyFamous, Accounts can not be resold
#902 [14:55] <Shivz> http://paste.ubuntu.com/23113244/
#903 [14:55] <mattym> DeadlyFamous, You were likely scammed, request a refund
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#909 [14:56] <DeadlyFamous> weell thanks sir mattym, we found the problem, my son didnt tell my but we did have a email+ password login
#910 [14:56] <mattym> Shivz, Did you install the launcher on your desktop?
#911 [14:56] * Taratheunicorn [Taratheunicorn@notlogged] has joined #minecrafthelp
#912 [14:57] <Shivz> I think so
#913 [14:57] <MrFace96> When downloading minecraft in the launcher it stop at the little sliver before its down i have been waiting a hour nothing has happened
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#917 [14:58] <mattym> Shivz, "shouldnt" be an issue, but maybe try reinstalling the launcher in the default directory
#918 [14:58] <Taratheunicorn> What is the hi pixel server name and up address
#919 [14:58] <mattym> Taratheunicorn, Ask google or somewhere else.
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#922 [14:59] <mattym> MrFace96, Is it still open?
#923 [14:59] <Taratheunicorn> That doesn't work
#924 [14:59] <Shivz> do I need to uninstall minecraft?
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#926 [14:59] <Taratheunicorn> Hypixel up acres needed Google doesn't work
#927 [14:59] <mattym> Taratheunicorn, This is technical support, we dont do support for individual servers or look up information for people. You will need to find it
#928 [15:00] <mattym> Shivz, The launcher
#929 [15:00] <DeadlyFamous> hey i purchased a minecraft account (old one) back in 2012 i belive, havent used it since then, its still a OLD premuim account the launcher says Still using an old Minecraft premium account? Migrate to a Mojang account how to do this?
#930 [15:00] <Shivz> sorry but how do i do that?
#931 [15:00] <Taratheunicorn> Ok
#932 [15:00] <mattym> Shivz, Run the installer and select the remove option, then run it again and let it reinstall, ideally in the default location
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#934 [15:00] <Shivz> could it be one of the map I have?
#935 [15:01] <MarexTheBeast> it works, thank you, I can go on servers now! :)
#936 [15:01] <mattym> DeadlyFamous, You just told us you purchased an acount today from an unofficial source.
#937 [15:01] <mattym> Shivz, You get the crash before you are even loading into the world right?
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#939 [15:01] <Shivz> oh yea lol
#940 [15:01] <DeadlyFamous> mattym yes because my old one didnt work but it might be able to get my legit account bought from minecraft.net to work again
#941 [15:02] <mattym> DeadlyFamous, Have you "returned" the other one you baught?
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#943 [15:02] <DeadlyFamous> mattym yea got refunded
#944 [15:03] <mattym> DeadlyFamous, Do you have a Mojang account of your own?
#945 [15:04] <DeadlyFamous> mattym yes one i bought back in 2012/2013 wich i didnt play with until i wanted to explore minecraft again. after seeing it didnt work anymore i got myself a new account from a unofficial site wich i refunded few mins ago
#946 [15:04] <MrFace96> help
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#948 [15:04] <mattym> DeadlyFamous, If you log into it here account.mojang.com/me you should have the option to migrate it.
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#950 [15:04] <DeadlyFamous> okay!
#951 [15:04] <DeadlyFamous> thanks
#952 [15:04] <DeadlyFamous> thanks
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#955 [15:05] <mattym> MrFace96, As i said, is the launcher window still open?
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#958 [15:05] <MrFace96> yes
#959 [15:05] <mattym> ??> MrFace96 launcher/log
#960 [15:05] <Absol> MrFace96: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#961 [15:05] <Shivz_> hey im back
#962 [15:05] <Absol> MrFace96: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#963 [15:05] <mattym> Shivz_, Were you able to get the launcher to reinstall in the default location?
#964 [15:06] <Shivz_> yea
#965 [15:06] <mattym> Shivz_, Has it helped?
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#967 [15:07] <Shivz_> OMG thankyou thankyou thankyou thankyou XD. now im going to see if my world works XD
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#970 [15:09] <littlesylent> Hey I need some help i reset my password a few times and it wont work for me to log in???
#971 [15:09] <happyhaddy> I have just purchased minecraft for my kids and cannot get it to load on our computer. It says the game has crashed but we haven't even started playing. I was told to include a dxdiag?? Sorry, I know nothing about computer games so be patient with me.
#972 [15:09] <happyhaddy> http://paste.ubuntu.com/23113301/
#973 [15:09] * Slithered_zeus [Slithered_zeus@notlogged] has joined #minecrafthelp
#974 [15:09] <mattym> ??> littlesylent login/throttle
#975 [15:10] <Absol> littlesylent: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#976 [15:10] <Absol> littlesylent: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#977 [15:10] <littlesylent> is there a loging throttle and how long does it last?
#978 [15:10] <mattym> happyhaddy, One moment
#979 [15:10] <littlesylent> login*
#980 [15:10] <mattym> littlesylent, Read the info from Absol
#981 [15:10] <Shivz_> ok I think it is the map because it worked when the map was not there and now it is not
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#983 [15:11] <littlesylent> Awesome Thanks I will try in a few hours!
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#985 [15:11] <Slithered_zeus> hi, I am sorry would like to ask you about help. Just bought game for MAC and can't open. What kind of the app I need to intel it?
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#987 [15:11] <mattym> happyhaddy, Download and Install the file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
#988 [15:11] <mattym> Slithered_zeus, What happens when you try to open it?
#989 [15:12] <mattym> Shivz_, Could be a corruption in the "thumbnail" for the map then
#990 [15:12] <Slithered_zeus> it shows me two icon one is force me to choose some application
#991 [15:12] <Shivz_> any Idea how to fix?
#992 [15:13] <mattym> Shivz_, No, id check on the forums for that, you would get a much better answer, im not to familiar with that sort of issue
#993 [15:13] <mattym> Slithered_zeus, Did you download the file from minecraft.net/download ?
#994 [15:13] <Slithered_zeus> mattym : it is my first day with Mac and game ;-0
#995 [15:14] <Slithered_zeus> <mattym> yes i did
#996 [15:14] <Shivz_> ok I thank you for the help and sorry for beeing annoying now i going to go so hope you enjoy the rest of you day
#997 [15:14] <mattym> Slithered_zeus, What exactly happens when you run the file you downloaded?
#998 [15:14] <Shivz_> hopefully I don't come back
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#1000 [15:16] <Slithered_zeus> mattym : it pop up icon instal / with two frames / 1 .Minecraft 2. Aplication / if i click 1 - it says use application -but which application is dedicated to open games
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#1002 [15:17] <Slithered_zeus> Unable to start Minecraft, if you are running from a dmg, please drag to Applications and try again
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#1006 [15:22] <Slithered_zeus> <mattym>Unable to start Minecraft, if you are running from a dmg, please drag to Applications and try again
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#1010 [15:25] <Slithered_zeus> Hi can someone help me , how can I change dmg ? Which application do I need?
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#1025 [16:20] <RagingSalamence> Hello? My Minecraft is doing THE thing again...
#1026 [16:20] <RagingSalamence> refuses to connect to a server by hostname but ip is just fine
#1027 [16:23] <GreyVulpine> Sounds like your DNS is screwy
#1028 [16:23] <GreyVulpine> Try switching to a different DNS server
#1029 [16:24] <RagingSalamence> I have google dns on so I'll switch it off for now
#1030 [16:25] <RagingSalamence> Yep. Works just fine now
#1031 [16:25] <RagingSalamence> Now I know what to do later
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#1033 [16:29] <MrFace96> http://paste.ubuntu.com/23113574/ this is the launcher log for my minecraft
#1034 [16:31] <RawWinter> When I walk around move my mouse at the same time the view spins around like crazy and ends aup being stuck looking up or down, while still spinng. This only happens when I start walking around and moving the mouse at the same time. If I load a save and only walk around, not touching the mouse everythings fine. Same goes for looking around while not moving. I've already tried restarting my PC and reinstalling minecraft. In all other applications my m
#1035 [16:34] <MrFace96> help
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#1041 [16:40] <MrFace96> HELP http://paste.ubuntu.com/23113574/ this is my launcher log and everytime it gets to the end it stops
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#1050 [16:47] <MrFace96> hello? I need some help when launching minecraft downloading it, it stops at the last part of it and it. Heres the link to my native launcher http://paste.ubuntu.com/23113574/
#1051 [16:48] <MrFace96> launcher log*
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#1054 [16:52] <MrFace96> help me?
#1055 [16:53] <Alexisrr30> hello some body there
#1056 [16:53] <Alexisrr30> I need help
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#1058 [16:54] <FabriRlt> no puedo entrar a jugar
#1059 [16:54] <Alexisrr30> my dad pay for Minecraf game and dont work
#1060 [16:54] <Agentdeath> i tried loging into minecraft but it said there was an error and that i needed to upgrade my graphics drive :/
#1061 [16:54] <Alexisrr30> lo mismo me pasa a mi
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#1063 [16:55] <Alexisrr30> ayuda en espanol
#1064 [16:56] <Alexisrr30> ?
#1065 [16:56] <PedroFJR> Hi, I'm a brazillian and I have a problem to play minecraf. http://paste.ubuntu.com/23113636/
#1066 [16:56] <FabriRlt> nose no entra me sale error
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#1068 [16:57] <Alexisrr30> I from Guatemala we pay for this game and dont work.Some body there for help
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#1072 [16:58] <Agentdeath> for me it says to uprgrade graphics drive but it said all drives were up to date :/ http://paste.ubuntu.com/23113625/
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#1074 [16:59] <ChizzyGoo> I help with Mojira Moderation? Please.
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#1079 [17:05] <dahom> hi
#1080 [17:06] <dahom> I have a mistake in the gift code
#1081 [17:07] <dahom> The code that I have only to Windows 10 beta
#1082 [17:07] <dahom> My laptop runs on Windows 7
#1083 [17:08] <dahom> What is the solution please
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#1086 [17:09] <dahom> Is there a single answer me
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#1088 [17:10] <dahom> hallo
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#1090 [17:10] <dahom> any on her
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#1092 [17:10] <dahom> 0
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#1096 [17:14] <Twist> Hello
#1097 [17:14] <dahom> hi I have a mistake in the gift code The code that I have only to Windows 10 beta My laptop runs on Windows 7 What is the solution please
#1098 [17:14] <tipc> Alright so i had this problem before, i load up my game, hit play, and it loads but just goes back to the launcher with a completly white screen. there is no crash report
#1099 [17:14] <Twist> I cant play on 1.10
#1100 [17:15] <tipc> the last time i just updated my graphics card software
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#1102 [17:15] <webrosc> dahom, if you want to play the windows 10 beta you need windows 10
#1103 [17:16] <dahom> I do not have Windows 10
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#1105 [17:17] <dahom> I want to play in Windows 7
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#1107 [17:17] <webrosc> dahom, then play the normal version
#1108 [17:18] <BananaTNTReal> When i do twitch on 1.8, the stream is just white
#1109 [17:18] <tipc> wait for a response?
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#1111 [17:18] <webrosc> tipc, the game output and launcher log tabs are empty?
#1112 [17:19] <tipc> all empty yep
#1113 [17:19] <dahom> The symbol was gutted dedicated to Windows 10
#1114 [17:19] <tipc> completly white
#1115 [17:19] <webrosc> never heard of that issue, one always has info
#1116 [17:19] <webrosc> dahom, the windows 10 beta version is ONLY available on windows 10
#1117 [17:19] <tipc> like i was told to update graphics card software
#1118 [17:19] <dahom> Prepaid card for Windows 10
#1119 [17:20] <webrosc> dahom, you bought a prepaod card?
#1120 [17:20] <dahom> bought it ?
#1121 [17:20] <tipc> im updating graphics card
#1122 [17:20] <dahom> The big problem is that the card for Windows 10
#1123 [17:21] <BananaTNTReal> When i twitch this happens: https://gyazo.com/4a4c2b55a21796272fb1d9aacedaa841
#1124 [17:21] <BananaTNTReal> When i twitch this happens: https://gyazo.com/4a4c2b55a21796272fb1d9aacedaa841
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#1126 [17:21] <dahom> I'm sorry fluent in the language I use an interpreter Alangelisah
#1127 [17:21] <webrosc> dahom, then you will have to buy the normal version, or get windows 10 on your computer, no one can convert your windows 10 version to windows 7
#1128 [17:22] <webrosc> BananaTNTReal, and that grey area is from where?
#1129 [17:22] <dahom> Thank you
#1130 [17:22] <BananaTNTReal> Its from the twitch page
#1131 [17:22] <BananaTNTReal> my minecraft works
#1132 [17:22] <BananaTNTReal> thats the twitch feedback
#1133 [17:22] <webrosc> lower your settings, try again, whats your internet upload speed?
#1134 [17:23] <BananaTNTReal> 11.6 mbps
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#1147 [17:37] <Jhone221> Ok I was wondering if personal severs will be added to Xbox one
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#1149 [17:38] <mattym> Jhone221, Probably not
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#1155 [17:40] <MrFace96> when i start downloading minecraft on the launcher it stops at just a little sliver
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#1159 [17:44] <sto2304> boa noite
#1160 [17:44] <sto2304> sou brasileiro
#1161 [17:45] <sto2304> nao falo ingles
#1162 [17:45] <mattym> ??> sto2304 lang/es
#1163 [17:45] <Absol> sto2304: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#1164 [17:45] <sto2304> preciso de ajuda
#1165 [17:45] <mattym> ??> sto2304 lang/pt
#1166 [17:45] <Absol> sto2304: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1167 [17:45] <sto2304> need help
#1168 [17:46] <sto2304> I have minecraft installed on my PC and try to run he is not opening
#1169 [17:46] <mattym> sto2304, What happens when you try?
#1170 [17:47] <sto2304> flashes the screen and does not open
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#1172 [17:48] <MrFace96> HELP
#1173 [17:48] <sto2304> I did not understand
#1174 [17:49] <MrFace96> when downloading minecraft from the launcher it stops when only alittle sliver is left
#1175 [17:49] <mattym> MrFace96, What antivirus/firewall software do you have installed?
#1176 [17:49] <sto2304> compreio direct from the Microsoft site and now not working more
#1177 [17:50] <MrFace96> macfee
#1178 [17:50] <mattym> sto2304, Is there an error window or crash log when you try to start it
#1179 [17:50] <mattym> ??> MrFace96 av/mcafee/uninstall
#1180 [17:50] <Absol> MrFace96: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1181 [17:50] <mattym> MrFace96, Download and Run the tool Absol linked
#1182 [17:50] <MrFace96> its downloading
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#1184 [17:51] <sto2304> ok
#1185 [17:51] <sto2304> desinstalar
#1186 [17:53] <sto2304> thank you
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#1188 [17:53] <MrFace96> is that the only thing i need to do
#1189 [17:53] <mattym> MrFace96, Run the tools, when its says its finished and asks you to restart the computer, do so.
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#1191 [17:54] <MrFace96> ok
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#1195 [17:56] <MrFace96> it only says starting and not downloading
#1196 [17:56] <MrFace96> it only says starting and not downloading
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#1198 [17:56] <mattym> MrFace96, What?
#1199 [17:56] <MrFace96> the tool wont start the download
#1200 [17:57] <mattym> MrFace96, You mean you cant download the program?
#1201 [17:57] <MrFace96> yes its not downloading
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#1203 [17:58] <mattym> MrFace96, Then there is something else on your computer blocking your connection.
#1204 [17:59] <MrFace96> on the download bar it saying starting not downloading
#1205 [17:59] <mattym> MrFace96, Then there is something else on your computer blocking your connection.
#1206 [17:59] <MrFace96> ok
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#1209 [18:01] <MrFace96> should i try to disable the firewall on macafee
#1210 [18:01] <MrFace96> mcafee(*
#1211 [18:02] <mattym> MrFace96, You can try that, or any other program you have installed that may be preventing a download
#1212 [18:03] <MrFace96> I'll be back
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#1215 [18:04] <MrFace96> the tool started downloading :D
#1216 [18:05] <mattym> MrFace96, While the tool is downloading, before you use it, try restarting Minecraft again
#1217 [18:06] <MrFace96> ok
#1218 [18:06] <MrFace96> do you want me to delete the files before i start
#1219 [18:06] <mattym> MrFace96, No
#1220 [18:06] <MrFace96> ok
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#1232 [18:36] <MrFace96> hello im back i tried to download again and it wont (minecraft) also the MCPR tool is downloading slow
#1233 [18:36] <mattym> MrFace96, If its taking that long, then the issues is your slow connection speed.
#1234 [18:37] <MrFace96> ok can i get the link to the tool so i can do it at a later time?
#1235 [18:37] <mattym> MrFace96, No, thats not what i mean.
#1236 [18:38] <mattym> MrFace96, If that tool is taking that long to download, then your issue with Minecraft is that your connection speed isnt fast enough to complete the download properly
#1237 [18:38] <MrFace96> oh ok ill try later when my internet is faster like at 12am thanks bye!
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#1253 [19:42] <zDaniel> Olá
#1254 [19:43] <m_> ------------------ System Information ------------------ Time of this report: 8/30/2016, 17:38:47 Machine name: SADIE-PC Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: Inspiron N4010 BIOS: Ver 1.00 BIOS A13 PARTTBL Processor: In
#1255 [19:43] <mattym> ??> m_ win/dxdiag
#1256 [19:43] <Absol> m_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1257 [19:43] <mattym> m_, Please follow all the steps in the link from Absol and get the link to your dxdiag
#1258 [19:43] <zDaniel> help
#1259 [19:44] <m_> http://paste.ubuntu.com/23114160/
#1260 [19:44] <m_> didnt know what to do
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#1262 [19:45] <mattym> m_, Download and Install the file from this page https://downloadcenter.intel.com/download/22521/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81503
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#1279 [20:55] <leon> Is there phone support?
#1280 [20:55] <mattym> leon, No
#1281 [20:55] <leon> alright
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#1287 [21:21] <Pr0> How do I change my in game profile name? My account was hacked and the name changed, I managed to reset my password but am now stuck with some other guy's in game name.
#1288 [21:22] <mattym> Pr0, Normally it takes 30 days, you can attempt to contact Mojang about it
#1289 [21:22] <mattym> ??> Pr0 mojang/email
#1290 [21:22] <Absol> Pr0: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1291 [21:22] <Absol> Pr0: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1292 [21:23] <Pr0> Thank you!
#1293 [21:25] * elitegamingify [elitegamingify@notlogged] has joined #minecrafthelp
#1294 [21:25] <elitegamingify> Just got my transaction ID from Skrill from a lost account where do I go from here?
#1295 [21:26] <mattym> ??> elitegamingify mojang/email
#1296 [21:26] <Absol> elitegamingify: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1297 [21:26] <Absol> elitegamingify: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1298 [21:26] <mattym> elitegamingify, Fill in the form Absol linked
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#1300 [21:26] <elitegamingify> Reply times are long or short?
#1301 [21:26] <mattym> elitegamingify, 1-2 days
#1302 [21:27] <elitegamingify> good im going on a flight on the 1st should be done by then eh?
#1303 [21:28] <mattym> elitegamingify, Depends entirely on how many other msgs they have to get through
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#1310 [21:33] <Pr0> In the mojang settings page of my minecraft account, how do I change my birthdate? It does not have an "edit" option next to it.
#1311 [21:34] <mattym> Pr0, Cause its not supposed too, you cant change your birthdate
#1312 [21:34] <urielsalis> Pr0, you are 13 years or younger and you cant access certain feature?
#1313 [21:34] <Pr0> I just regained control over my account that was recently hacked. All settings have been chan ged including my birthdate
#1314 [21:35] <Pr0> I'm 28, I just want to set everything back to normal. It currently says I was born in 2005 lol
#1315 [21:35] <urielsalis> Pr0, birtdate cant be changed
#1316 [21:35] <mattym> Pr0, No one, official owner or not, can change the birthdate
#1317 [21:36] <Pr0> Now you have me curious as to why it is different
#1318 [21:36] <mattym> Pr0, Fill out the form i linked you, in the Message part make sure to mention you regained the account but all the info was changed. All you can do
#1319 [21:38] <Pr0> ty again mattym, I already sent the email before noticing the changed birthdate. I wont worry about it as long as it doesnt effect agameplay or login credentials
#1320 [21:38] <urielsalis> Pr0, it doest affect gameplay
#1321 [21:38] <urielsalis> ??> Pr0 account/coppa
#1322 [21:38] <Absol> Pr0: Due to Mojang now being a part of Microsoft, an USA company, it is now required to comply with the Children's Online Privacy Protection Act (COPPA), which limits Mojang from providing service to US children under 13.
#1323 [21:38] <Absol> Pr0: See this page for more details: https://help.mojang.com/customer/portal/articles/1780997
#1324 [21:39] <Pr0> ty
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#1326 [21:47] <IceyBluChaos> hi, I already bought minecraft last year and just recently I had some issues with my pc and deleted most files including minecraft so now ive re downloaded it and it says"unable to update the Minecraft Native launcher" what does this mean?
#1327 [21:47] <urielsalis> IceyBluChaos, what antivirus you have?
#1328 [21:47] <IceyBluChaos> Avira
#1329 [21:47] <urielsalis> ??> IceyBluChaos av/avira
#1330 [21:47] <Absol> IceyBluChaos: To stop Avira from reporting Minecraft as a false-positive, please do the following:
#1331 [21:47] <Absol> IceyBluChaos: Open Avira, open the Extras menu, click Configuration, and set the switch to 'Expert'. Open the 'Internet Protection' sub-menu, open 'Web Protection', and then 'Scan'. Click 'Exceptions', and at 'URLs Skipped by Web Protection', enter 'http://s3.amazonaws.com/*', click Add, then finally click Apply.
#1332 [21:48] <IceyBluChaos> thank you! I will try this
#1333 [22:42] * dynasty [dynasty@notlogged] has joined #minecrafthelp
#1334 [22:43] <dynasty> hola
#1335 [22:43] <dynasty> se me desistalo el minecraft i no me deja intaralo como lo ago ?
#1336 [22:44] <mattym> ??> dynasty lang/es
#1337 [22:44] <Absol> dynasty: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#1338 [22:45] <dynasty> Hello I uninstall install minecraft and leaves ago I like?
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#1340 [22:46] <mattym> dynasty, What is it you want to do?
#1341 [22:47] * JSmeisterDaBomb [JSmeisterDaBomb@notlogged] has joined #minecrafthelp
#1342 [22:47] <dynasty> reinstall
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#1344 [22:47] <mattym> dynasty, Download and install the file from minecraft.net/download
#1345 [22:47] <JSmeisterDaBomb> I have a problem installing the update to my visual drivers. I have the ubuntu text
#1346 [22:47] <mattym> JSmeisterDaBomb, Provide the link please.
#1347 [22:48] <JSmeisterDaBomb> http://paste.ubuntu.com/23114532/
#1348 [22:49] <mattym> JSmeisterDaBomb, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1349 [22:49] <JSmeisterDaBomb> so that would just be replace my hardware?
#1350 [22:50] <mattym> JSmeisterDaBomb, You have a laptop, so... relace the whole thing if you dont want to downgrade it
#1351 [22:50] <dynasty> Thank you
#1352 [22:50] <JSmeisterDaBomb> ok thanks
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