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#11 [01:49] <Adrian> Hi, my name is Adrian.
#12 [01:49] <Adrian> I can't open Minecraft
#13 [01:49] <Chromaryu> What happen when you try?
#14 [01:50] <Adrian> It crash
#15 [01:50] <Adrian> every time
#16 [01:50] <Adrian> i have windows 10
#17 [01:50] <Chromaryu> ??> Adrian launcher/crash-log
#18 [01:50] <Absol> Adrian: We need to see your crash log, which appears after a crash.
#19 [01:50] <Absol> Adrian: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#20 [01:50] <Adrian> 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 9
#21 [01:50] <Adrian> wait
#22 [01:52] <Adrian> DxDiag ?
#23 [01:52] <Chromaryu> no. crashlog
#24 [01:52] <Adrian> okey
#25 [01:53] <Adrian> ---- Minecraft Crash Report ---- // My bad. Time: 06.09.2016 09:53 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Display.java:306) at org.lwjgl.op
#26 [01:54] <Chromaryu> Okay, please give us the dxdiag log link
#27 [01:55] <Adrian> http://paste.ubuntu.com/23140257/
#28 [01:55] <Chromaryu> ?? oem/toshiba/c660
#29 [01:55] <Absol> oem/toshiba/c660: The Toshiba C660 has issues with its drivers. To fix this, follow the instructions here: http://minecraftirc.net/thread-26.html
#30 [01:56] <Chromaryu> also, your graphic board is too old.
#31 [01:56] <Chromaryu> Only windows 8 or lower supported
#32 [01:57] <Adrian> It say: ''Oops! The page you requested does not exist.''
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#35 [01:57] <Chromaryu> I am afraid that your graphic board is not supported im Windows 10
#36 [01:58] <Adrian> ok, tnx for help
#37 [01:58] <Chromaryu> you need to downgrade to prior version of Windows, or Buy new PC
#38 [01:59] <Adrian> i will buy a new pc in the future
#39 [01:59] <Adrian> Thanks
#40 [02:00] <Adrian> bye
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#44 [02:14] <NeedHElpXD> Why i cant play minecraft?
#45 [02:15] <NeedHElpXD> how to fix the erroe on rendering aspects of the game??
#46 [02:15] <NeedHElpXD> adasdasd
#47 [02:15] <NeedHElpXD> asd
#48 [02:15] <NeedHElpXD> as
#49 [02:15] * Absol kicked NeedHElpXD from #minecrafthelp (Reason: eedHElpXD :Stop spamming)
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#51 [02:16] <NeedHElpXD> http://paste.ubuntu.com/23140312/
#52 [02:27] <DrZaius> Hmm... this 3 meter thick, several hundred meter tall wall of iron bars is what's causing my lag.
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#56 [02:57] <Rodeoripper> I help with my account I can get in it want my questions but when I try to reset it it just ask for it again
#57 [02:58] <Rodeoripper> Help
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#65 [03:50] <wattanak_> wattanak
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#78 [04:18] <Poddop> ello blazers, nfkrz here. I am having trouble with my sensitivity ingame. It changes NOT randomly
#79 [04:19] <Poddop> Whenever I move my mouse, it is as if mouse acceleration was inverted. Whenever I move my mouse at insane speeds (csgo flicks pls), the sensitivity goes to a halt.
#80 [04:19] <Poddop> I have 4.2k dpi, razer naga 2014 edition
#81 [04:19] <Andrio> ??> Poddop scold/PM
#82 [04:19] <Absol> Poddop: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#83 [04:20] <Poddop> Andrio, thought this place was dead. I have been on multiple times, multiple days, no reply whatsoever
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#87 [04:21] <Andrio> It's not... people just aren't on at every hour.
#88 [04:21] <Poddop> But... the list is giant?
#89 [04:21] <Poddop> Do people really stay AFK on here?
#90 [04:21] <GreyVulpine> Yes.
#91 [04:21] <Poddop> k
#92 [04:22] <Poddop> Well now that I have someones attention, does anyone know how to fix that
#93 [04:22] <GreyVulpine> As far as I know, minecraft doesn't have any mouse acceleration settings.
#94 [04:22] <Poddop> Do you need to know any pastebins or something
#95 [04:22] <GreyVulpine> Do you get any crash reports that you want to share?
#96 [04:22] <Poddop> Been a while since I have played (almost 9 months) so everything is on new computer
#97 [04:23] <Poddop> I don't have any crashes
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#99 [04:23] <GreyVulpine> Then there's no pastebins for you to share with us.
#100 [04:24] <Poddop> Ok, so what might be causing this. Would turning on windows mouse acceleration fix it (cancelling it out?)
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#102 [04:24] <Poddop> My edit profile menu is black... java is amazing
#103 [04:25] <GreyVulpine> Checked your own mouse drivers? Perhaps you're running some sort of program that's doing this?
#104 [04:26] <Poddop> Unfortunately I have no programs that change any individual settings for my mouse. Plus, I play overwatch and csgo without this issue, making me believe it is the engine opposed to any settings
#105 [04:27] <GreyVulpine> Running any overlays? Any screen recording software? Anything that may inject a process into Java/minecraft?
#106 [04:28] <Poddop> Is there anything to check? My taskbar has no programs that might have an overlay (discord, that wolf stuff with teamspeak)
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#108 [04:28] <Poddop> I only have steam, battlenet and skype open. Nothing that would usually put on an overlay
#109 [04:29] <Poddop> Could having 32bit java when I have a 64bit computer have anything to do with it?
#110 [04:29] <Poddop> I just thought it may be the reason my fps is bad but nothing else.
#111 [04:29] <GreyVulpine> Shouldn't be an issue
#112 [04:29] <Poddop> Would that make my fps bad though? My avg is 60
#113 [04:30] <GreyVulpine> 60 FPS is not bad at all
#114 [04:30] <Poddop> I am used to normally getting 100-200fps in game
#115 [04:30] <Poddop> I get 80 in overwatch, so 60 is quite bad
#116 [04:30] <GreyVulpine> The one major mouse issue that we saw in the past, was with people running synergy. Caused crazy mouse issues.
#117 [04:30] <Poddop> Synergy? Never heard of it
#118 [04:31] <Poddop> Note: Changing from fullscreen did nothing whatsoever to help
#119 [04:31] <GreyVulpine> Other times, it was with screen recording software injecting its own process
#120 [04:31] <Poddop> Do you mean people running Synapse>?
#121 [04:31] <Poddop> I am opening it now to see if it changes anything
#122 [04:31] <GreyVulpine> Nope, Synergy.
#123 [04:31] <Poddop> Whelp... still confused
#124 [04:31] <GreyVulpine> http://symless.com/synergy/
#125 [04:32] <GreyVulpine> Basically, keyboard/mouse sharing across desktops
#126 [04:32] <Poddop> Don't have that
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#129 [04:33] <Poddop> I am almost 100% sure now that it is the game itself as I turned on mouse acceleration (to try and combat the fact that my mouse slowed down the faster I moved it), all it did was increase the effect
#130 [04:34] <Poddop> Is there any way to force minecraft to run on graphics card? I couldn't find the actual file of in .minecraft, only launcher
#131 [04:34] <GreyVulpine> Only through your video card's settings
#132 [04:35] <Poddop> I have the new radeon crap, don't know how to use it
#133 [04:35] <GreyVulpine> Yeah, have no idea about that.
#134 [04:36] <Poddop> No, the setting page for games only comes up with steam games and .exe files I added myself. If minecraft doesn't have a dedicated file, I honestly don't know what to do
#135 [04:38] <GreyVulpine> Add the executable for java
#136 [04:38] <Poddop> What? Where do I find that?
#137 [04:39] <Poddop> Also to note: Does the launcher usually use upwards of 200mb of ram?
#138 [04:39] <GreyVulpine> Sure
#139 [04:39] <GreyVulpine> Launch minecraft. Go to "Edit Profile". One of those lines will tell you the specific java installation that it's using
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#141 [04:40] <Poddop> Problem is, my edit profile screen is broken. All spaces are black
#142 [04:40] <GreyVulpine> Oh, hmm, that's not good
#143 [04:41] <GreyVulpine> Might be worth looking into reinstalling minecraft and/or java as well then
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#145 [04:41] <Poddop> I will start with Minecraft, as I actually loathe java. Is there anyway in just reinstalling the raw game files as opposed to my whole directory? My directory is about 3-4 years old, copied it from a lot of computers
#146 [04:42] <GreyVulpine> Basically, save what you need from the folder and run the installer from http://www.minecraft.net/download
#147 [04:42] <Poddop> Also going to try before doing that, loading an older version that worked on a previous computer
#148 [04:42] <GreyVulpine> If you want to save your single player worlds, save the .minecraft/saves folder. If you want to save your server list, save the server.dat file
#149 [04:43] <GreyVulpine> resource packs, resourcepacks folder, etc.
#150 [04:43] <Poddop> Hasn't been that long :P
#151 [04:43] <Poddop> I still know my way around the directory, but it takes a while as I have a lot of screenshots, maps, resourcepacks etc etc
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#153 [04:44] <Poddop> Note: Problem is consistent across multiple versions of the game
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#155 [04:54] <Poddop> @GreyVulpine, that didn't change anything. Should I have deleted .minecraft first?
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#158 [04:56] <GreyVulpine> Yes.
#159 [04:56] <SPD_41636> I need help
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#161 [05:00] <SPD_41636> i cant log in in minecraft (browser and The game) the error message is SunCertPathBuilderExceptiom:unable to find valid certification path to requested traget pls help
#162 [05:01] <GreyVulpine> Have you purchased minecraft?
#163 [05:01] <SPD_41636> yes
#164 [05:01] <GreyVulpine> ??> SPD_41636 tools/hjt
#165 [05:01] <Absol> SPD_41636: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#166 [05:01] <Absol> SPD_41636: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#168 [05:04] <SPD_41636> i have send it
#169 [05:08] <GreyVulpine> Please give us the link
#170 [05:08] <SPD_41636> http://paste.ubuntu.com/23140808/
#171 [05:09] <GreyVulpine> Are you the only one that uses this computer?
#172 [05:09] <SPD_41636> no
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#174 [05:09] <SPD_41636> my father use it too
#175 [05:09] <GreyVulpine> Somebody that has access to this computer, has pirated minecraft, causing it to be unable to access the official minecraft servers.
#176 [05:10] <SPD_41636> how i can fix it
#177 [05:10] <GreyVulpine> Uninstall any tools related to mcleaks, remove the offending third-party launcher and reinstall minecraft using only the official launcher from minecraft.net/download
#178 [05:11] <GreyVulpine> Also, adjust your hosts file accordingly.
#179 [05:11] <SPD_41636> should I delete all files of minecraft
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#181 [05:13] <SPD_41636> how i can do it
#182 [05:14] <SPD_41636> delete the files
#183 [05:21] <SPD_41636> i have delete minecraft and instal new but its not away
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#185 [05:21] <SPD_41636> how i can fix it
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#191 [05:37] <SPD_41636> hello
#192 [05:41] <SPD_41636> i need help
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#199 [05:54] <SPD_41636> i need help
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#201 [05:55] <SPD_41636> can one help me
#202 [05:56] <Andrio> Did you do what GreyVulpine told you?
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#205 [06:01] <SPD_41636> i dont know how can I connect to the server minecraft.net
#206 [06:03] <Andrio> Point a Web browser at https://minecraft.net/?
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#208 [06:07] <SPD_41636> thank you guys for the help i love you
#209 [06:07] <SPD_41636> nohome
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#212 [06:09] <Andrio> No home?
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#221 [06:59] <Bryan> Hello, i'm here because when i want to create a world the game crashes and i have a crash report...
#222 [07:01] <Bryan> java.lang.IllegalStateException: failed to create a child event loop at io.netty.util.concurrent.MultithreadEventExecutorGroup.<init>(MultithreadEventExecutorGroup.java:68) at io.netty.channel.MultithreadEventLoopGroup.<init>(MultithreadEventLoopGroup.java:49) at io.netty.channel.nio.NioEventLoopGroup.<init>(NioEventLoopGroup.java:61) at io.netty.channel.nio.NioEventLoopGroup.<init>(NioEventLoopGroup.java:52) at md$1.a(Sourc
#223 [07:01] <Bryan> that's what the launcher said when the game crash
#224 [07:05] <GreyVulpine> Generally, that issue is caused by security software blocking minecraft from operating correctly
#225 [07:06] <Bryan> Yeah but my firewall is off, i unistalled avast and mcafee and there is still a problem ..
#226 [07:07] <GreyVulpine> ??> Bryan tools/hjt
#227 [07:07] <Absol> Bryan: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#228 [07:07] <Absol> Bryan: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#229 [07:07] * Bryan_ [Bryan_@notlogged] has joined #minecrafthelp
#230 [07:07] <Bryan_> sorry i had a navigator problem
#231 [07:07] <GreyVulpine> ??> Bryan tools/hjt
#232 [07:08] <Absol> Bryan: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#233 [07:08] <Absol> Bryan: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#234 [07:09] <Bryan_> http://paste.ubuntu.com/23141246/
#235 [07:09] <Bryan_> it's the link
#236 [07:11] <GreyVulpine> ??> Bryan_ av/adwcleaner
#237 [07:11] <Absol> Bryan_: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#238 [07:11] <Absol> Bryan_: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#239 [07:12] <GreyVulpine> I believe you may have some malware on that computer. Browser hijack.
#240 [07:12] <Bryan_> ok i'll do this see you later and thank you for the informations
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#245 [07:25] <Bryan> ok so ADW cleaner destroyed 334 files what should i do now ?
#246 [07:31] <Bryan> Thank you it solved the problem i can play now :)
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#278 [09:40] <bedlib> When we try to launch Minecraft, it opens bu then goes to taskbar and freezes
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#280 [09:43] <MerSult> paste.ubuntu.com/23141693/
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#290 [09:57] <eko_fajar> http://paste.ubuntu.com/23141725
#291 [09:57] <eko_fajar> give me solution
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#297 [10:01] <Rantury> Hello i need help
#298 [10:02] <Rantury> ich brauche hilfe
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#301 [10:04] <Rantury> http://paste.ubuntu.com/23141747/
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#304 [10:05] <Alpha_Hyperion> Hello, I need help! I can't start minecraft (I have a new PC). It says that I have a "lack of updated graphics drivers".
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#308 [10:09] <Andrio> ??> Alpha_Hyperion win/DXDiag
#309 [10:09] <Absol> Alpha_Hyperion: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#310 [10:11] <PugaBear> I'm trying to log into the website, it keeps saying my password is invalid (I *know* it's the right password), but I changed it through my email, yet it's still saying the password is invalid.
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#312 [10:13] <PugaBear> I don't suppose it could be because I'm on a vpn?
#313 [10:13] <Andrio> Perhaps your VPN is blocked.
#314 [10:13] <Andrio> ??> PugaBear login/throttle
#315 [10:13] <Absol> PugaBear: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#316 [10:13] * gp53 [gp53@notlogged] has joined #minecrafthelp
#317 [10:13] <Absol> PugaBear: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#318 [10:14] <PugaBear> Oh, well I've definitely tried to log in more three times. I guess I'll wait, but is there any alternative downloads for the client? That's all I want
#319 [10:14] <PugaBear> trusted downloads, that is
#320 [10:14] <gp53> i downloaded the new minecraft launcher and it asks for a password. I cant get past that password
#321 [10:14] <Andrio> PugaBear, no.
#322 [10:15] <Andrio> gp53, do you have a Mojang account?
#323 [10:15] <PugaBear> Alright.
#324 [10:15] <gp53> yes
#325 [10:15] <Andrio> gp53, can't you log in with that?
#326 [10:16] <gp53> I used the password I just updated and it doesnt work and then shuts down the launcher
#327 [10:16] <PugaBear> Second password problem, maybe its mojang side?
#328 [10:16] <Andrio> gp53, is it the official launcher from https://minecraft.net/download?
#329 [10:17] <gp53> yes
#330 [10:17] <Andrio> Doesn't seem to be Mojang-side.
#331 [10:18] <Andrio> gp53, is there an exception message?
#332 [10:18] <gp53> when i try to enter the password it says its incorrect and then the launcher goes white
#333 [10:20] <PugaBear> Andrio, does the lockout apply to the client as well?
#334 [10:20] <Andrio> PugaBear, yes
#335 [10:20] <PugaBear> damn, okay
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#338 [10:25] <gp53> ok, I just downloaded minecraft without the launcher, and then I ran the program... it worked.
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#350 [10:47] <DMGames> I cant login to my minecraft account, its says 'InvalidCredentialsException: Invalid credentials . Invalid username or password'
#351 [10:47] <asudnerpada> i cant login to my minecraft account as it says i have forgotten my passwrod and the password i use is the same for everything so i dont see how id forget it but when i got to change my password via email it sens an email to my email account which i dont know how to get toto
#352 [10:47] <asudnerpada> and i dont get no email cause the email we got now changed with the new internet provider
#353 [10:47] <asudnerpada> if you know what i mean
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#357 [10:49] <Onst> Hello, so recently my very old email has been removed, and I used that email for my Minecraft account. And due to the email being removed I can no longer log in. I need my new email transfered so I can use my new email to log in
#358 [10:50] <asudnerpada> Same
#359 [10:50] <Onst> Its like I have been using that email for so long
#360 [10:50] <Onst> and now it wont let me log in
#361 [10:50] <asudnerpada> same
#362 [10:50] <Onst> Do you know any solution?
#363 [10:52] <asudnerpada> can any of the fucking staff help
#364 [10:52] <Absol> asudnerpada: Please keep it civil
#365 [10:52] <asudnerpada> you
#366 [10:52] <asudnerpada> answer us
#367 [10:55] <DMGames> ANY FUCKING STAFF ON?!!?
#368 [10:55] <Absol> DMGames: Please keep it civil
#369 [10:55] <DMGames> kk
#370 [10:55] <DMGames> soz
#371 [10:55] <Onst> omfg
#372 [10:55] <Onst> honestly
#373 [10:55] <Onst> staff answer ffs
#374 [10:55] <DMGames> but can you help me!?!
#375 [10:56] <DMGames> are you watching porn?!?!
#376 [10:56] <DMGames> FUCK YOU NIGGERS!
#377 [10:56] * Absol kicked DMGames from #minecrafthelp (Reason: MGames :Keep it civilized, you are just a human being)
#378 [10:57] <Onst> Absol
#379 [10:57] <Onst> Can you answer
#380 [10:57] <Onst> Or are you AFK like all the other staff?
#381 [10:57] <Onst> oh my fucking god
#382 [10:57] <Absol> Onst: Please keep it civil
#383 [10:57] <asudnerpada> can
#384 [10:57] <asudnerpada> youre
#385 [10:57] <Onst> smd absol
#386 [10:57] <asudnerpada> stupid ass team
#387 [10:57] <asudnerpada> help
#388 [10:57] * Lord_Ralex kicked asudnerpada from #minecrafthelp (Reason: sudnerpada :Here is the door)
#389 [10:57] * Lord_Ralex kicked Onst from #minecrafthelp (Reason: nst :Here is the door)
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#392 [10:59] <jamiefarrell> Hello, I would like to look up a list of the ips that my minecraft account has used over the past couple of days
#393 [10:59] <jamiefarrell> Is there any way I could do this?
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#395 [11:01] <Lord_Ralex> jamiefarrell, you'd have to ask support, but I doubt they give that information out
#396 [11:02] <pie_flavor> ^. You can always email Mojang.
#397 [11:02] <pie_flavor> ??> jamiefarrell mojang/email
#398 [11:02] <Absol> jamiefarrell: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#399 [11:02] <Absol> jamiefarrell: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#401 [11:03] <jamiefarrell> Okay thanks very much for your help, Its today I recieved an email saying my account suspicious activity
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#410 [11:19] <maxou95230> :D
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#417 [11:31] <legend> when i try to login it gives me an error
#418 [11:31] <legend> it says minecraft is blocked or we cannot connect to our servers
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#420 [11:32] <legend> yo
#421 [11:32] <legend> i am having login issues
#422 [11:32] <legend> when i login it says we cannot connect to the server
#423 [11:32] <legend> minecraft is blocked
#424 [11:32] <pie_flavor> legend: what's it say exactly?
#425 [11:33] <legend> well
#426 [11:33] <legend> let me figure out really quick
#427 [11:35] <legend> sorry,but we couldnt connect to our servers. Please make sure that you are online and that minecraft is not blocked (suncertpathbuuilderexception: unable to find a valid certification path to requested target
#428 [11:36] <pie_flavor> ah
#429 [11:36] <pie_flavor> that's the error that you get when you tried to hack minecraft
#430 [11:36] <legend> lol
#431 [11:36] <legend> i didnt hack
#432 [11:36] <legend> i can give a virus scan for a ahck tool
#433 [11:36] <pie_flavor> legend: it's not a hack tool, you installed MCLeaks.
#434 [11:36] <legend> i cant login any account
#435 [11:36] <pie_flavor> ??> legend info/mcleaks
#436 [11:36] <Absol> legend: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#437 [11:36] <Absol> legend: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#438 [11:37] <legend> mcleaks?
#439 [11:37] <pie_flavor> what OS are you on
#440 [11:37] <legend> alright ill see
#441 [11:37] <legend> pc
#442 [11:37] <legend> windows 10
#443 [11:37] <legend> home
#444 [11:37] <pie_flavor> ??> legend win/hosts/cmd
#445 [11:37] <Absol> legend: Press the Windows key + R key at the same time and type powershell -command "Start-Process notepad "$env:windir\system32\drivers\etc\hosts" -Verb runas in the window that opens. Answer Yes/OK when a UAC window pops up
#446 [11:37] <pie_flavor> MCLeaks doesn't 'install' directly. It modifies the HOSTS file in your computer, to redirect authentication requests to the MCLeaks servers instead of the Mojang servers.
#447 [11:37] <pie_flavor> Do what Absol said to remove them.
#448 [11:38] <pie_flavor> And it doesn't just appear or get installed by adware or something. Someone intentionally downloaded and installed MCLeaks on your computer with the sole purpose of illegally playing Minecraft for free.
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#450 [11:38] <pie_flavor> If you didn't install it, does anyone else use your computer?
#451 [11:39] <legend> yes
#452 [11:39] <legend> i gave it to my friend
#453 [11:39] <legend> for a day
#454 [11:39] * Yutrube [Yutrube@notlogged] has joined #minecrafthelp
#455 [11:39] <legend> he was gonna set me up on minecraft
#456 [11:39] <legend> get me all my mods
#457 [11:39] <legend> resource packs
#458 [11:39] <Yutrube> I can't log in
#459 [11:39] <legend> 137.74.166.76 authserver.mojang.com 137.74.166.76 sessionserver.mojang.com - thats what it says
#460 [11:39] <pie_flavor> Yutrube: What message does it give you?
#461 [11:39] <pie_flavor> legend: Delete that and save the file.
#462 [11:40] <legend> ok thanks
#463 [11:40] <Yutrube> Hello?
#464 [11:40] <legend> sup
#465 [11:40] <legend> thanks for everything and im so sorry
#466 [11:40] <legend> im going to call my friend to see what else he has done
#467 [11:41] <Yutrube> I can't log in to my account in my PC, phone and friend pc
#468 [11:41] <Yutrube> Hello?
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#477 [12:00] <KrystolCler> How do i change my minecraft nickname?
#478 [12:01] * haikal [haikal@notlogged] has joined #minecrafthelp
#479 [12:01] <mattym> KrystolCler, Log in at account.mojang.com/me and you should see a "change" option next to your current name.
#480 [12:01] <KrystolCler> Thx
#481 [12:01] <KrystolCler> thx a lot
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#497 [13:14] <ivanricsan> My account just got stolen
#498 [13:14] <royalblood> hello i cannot join any server and i have dleted minecraft and java twice and reinstalled them but still to no end here is the link to the report http://paste.ubuntu.com/23142494/
#499 [13:14] <mattym> ??> ivanricsan mojang/email
#500 [13:14] <Absol> ivanricsan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#501 [13:14] <Absol> ivanricsan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#502 [13:14] <mattym> ivanricsan, Fill out the form Absol linked
#503 [13:14] <mattym> royalblood, What error do you get?
#504 [13:15] <royalblood> java lung
#505 [13:15] <ivanricsan> The guy that stole it deleted the email with the verification code
#506 [13:15] <mattym> royalblood, Whats the exact error.
#507 [13:15] <royalblood> java.lang.NullPointerException: group
#508 [13:15] <mattym> ??> ivanricsan account/trans-id
#509 [13:15] <Absol> ivanricsan: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#510 [13:16] <mattym> ivanricsan, Check that link from Absol to see if there is a way to recover it
#511 [13:16] <mattym> royalblood, What antivirus/firewall software do you have installed?
#512 [13:16] <ivanricsan> we are trying to search from the VISA but we dont know what we are looking for
#513 [13:16] <royalblood> i have mcafee but i unistalled it the only anti virus i have now is avast
#514 [13:17] <mattym> royalblood, Did you install Avast before or after you removed McAfee?
#515 [13:17] <royalblood> before
#516 [13:17] <mattym> ivanricsan, Was the purchase made with a regular credit card?
#517 [13:18] <mattym> royalblood, Uninstall Avast and then restart your computer, check to see if minecraft works, if it does, reinstall avast
#518 [13:18] <royalblood> is it gonna work?
#519 [13:18] <mattym> royalblood, Should
#520 [13:18] <mattym> royalblood, Avast has a habit of breaking if you install it while you still have another AV program
#521 [13:18] <ivanricsan> mattym I think so
#522 [13:18] <royalblood> i am crossing my fingers :&
#523 [13:19] <ivanricsan> Sorry if im not being helpful, im really nervous
#524 [13:19] <mattym> ivanricsan, If it was a regular credit card, the confirmation email is usually the only place to find it.
#525 [13:19] <royalblood> thank you very much, i will be back if it doesnt work .
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#529 [13:20] <mattym> ivanricsan, If you remember other details about the purchase, include that in the message part of that form, they may or may not try to work with it furhter.
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#532 [13:30] <royalblood> it didnt work
#533 [13:30] <mattym> ??> royalblood tools/hjt
#534 [13:30] <Absol> royalblood: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#535 [13:30] <Absol> royalblood: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#537 [13:32] <royalblood_> i am sorry but can you give me the links again my web browser crashed after i clicked it
#538 [13:32] <mattym> ??> royalblood tools/hjt
#539 [13:32] <Absol> royalblood: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#540 [13:33] <Absol> royalblood: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#543 [13:34] <royalblood_> hers the link http://paste.ubuntu.com/23142569/
#544 [13:34] <royalblood_> here is *
#545 [13:35] <mattym> ??> royalblood_ av/adwcleaner
#546 [13:35] <Absol> royalblood_: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#547 [13:35] <Absol> royalblood_: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#548 [13:35] <mattym> royalblood_, Try the instructions from Absol
#549 [13:36] <royalblood_> ok
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#554 [13:47] <royalblood> i cleaned my pc and reinstalled it whats the next step?
#555 [13:48] <mattym> royalblood, Reinstalled what?
#556 [13:48] <mattym> royalblood, you mean restarted?
#557 [13:49] <royalblood> sorry i mean restarted
#558 [13:49] <mattym> royalblood, See if minecraft is still giving you the error
#559 [13:49] <royalblood> ok i will do that now
#560 [13:52] <royalblood> now it says this: java.net.connectException:connection timed out
#561 [13:52] <mattym> royalblood, Can you try connecting to this server in minecraft: mctest.ae97.net
#562 [13:53] <royalblood> it says the same thing
#563 [13:53] <mattym> royalblood, You said you had McAfee before right?
#564 [13:53] <royalblood> yes
#565 [13:53] <mattym> ??> royalblood win/reinst
#566 [13:53] <Absol> royalblood: You may need to reinstall the locally installed files that Minecraft puts into place.
#567 [13:53] <Absol> royalblood: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#568 [13:53] <mattym> royalblood, Try the above instructions
#569 [13:55] <royalblood> i dont see the saves directory
#570 [13:55] <royalblood> do you mean the saves?
#571 [13:56] <mattym> royalblood, Yes, directory means folder
#572 [13:56] <royalblood> lol
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#576 [14:05] <Lara1102> i´m not so good english
#577 [14:06] <royalblood> it still doesnt work should i just give uo ?
#578 [14:06] <royalblood> up?
#579 [14:06] <mattym> royalblood, Still getting the new error?
#580 [14:06] <royalblood> yup
#581 [14:07] <mattym> royalblood, Can you go to speedtest.net run the Speed Test then get me the sharable results link
#582 [14:07] <royalblood> is it for the internet
#583 [14:07] * Lara1102 [Lara1102@notlogged] has quit. (Client Quit)
#584 [14:08] <mattym> royalblood, Yes
#585 [14:08] <royalblood> omg i failed to mention something important
#586 [14:09] <royalblood> and that is that i use my college dorm internet does that make a diffrence
#587 [14:09] <mattym> royalblood, Yeah, its probably blocked then
#588 [14:09] <royalblood> aha so that was the problem
#589 [14:10] <royalblood> well thanks for everything
#590 [14:10] <royalblood> atleast now i know the problem
#591 [14:10] <mattym> royalblood, Well your first problem would have happened anywhere, and back to that you should be safe to reinstall Avast
#592 [14:10] <royalblood> ok thank you
#593 [14:11] <mattym> royalblood, The second error usually means your not making a full connection to the server
#594 [14:11] <royalblood> yeah thats what i guessed
#595 [14:11] <mattym> royalblood, If your on a work/school/public internet, you will need to talk to the people that run it
#596 [14:11] <royalblood> i will make sure to do that
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#598 [14:14] <__Nate> Help please
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#620 [15:08] <JonnyTheMiner> can someone help me eversince i bought minecraft realms my minecraft crashes every time i try to join realms, singleplayer, or mutiplayer.
#621 [15:09] <GreyVulpine> JonnyTheMiner - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#622 [15:10] <JonnyTheMiner> ok
#623 [15:10] <JonnyTheMiner> here you go http://paste.ubuntu.com/23142964/
#624 [15:12] * J6U5N7E4B8U1G1 [J6U5N7E4B8U1G1@notlogged] has joined #minecrafthelp
#625 [15:15] <mattym> JonnyTheMiner, Only when you try to load into a world?
#626 [15:16] <JonnyTheMiner> yeah
#627 [15:16] <mattym> JonnyTheMiner, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#628 [15:16] <JonnyTheMiner> any world singleplayer mutiplayer servers and realms
#629 [15:16] <mattym> JonnyTheMiner, See if that stops it
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#631 [15:16] <JonnyTheMiner> ok
#632 [15:16] * rezengamerBR [rezengamerBR@notlogged] has joined #minecrafthelp
#633 [15:16] <xRedskills> Hello
#634 [15:16] <xRedskills> I need some help
#635 [15:16] <mattym> xRedskills, Please explain the problem you are having
#636 [15:17] <xRedskills> I tried logging in to minecraft and it isn't working
#637 [15:17] <JonnyTheMiner> omg thank you so much
#638 [15:17] <mattym> xRedskills, What happens when you try?
#639 [15:17] <xRedskills> It says wrong password
#640 [15:17] <JonnyTheMiner> i am so happy thanks!
#641 [15:17] <xRedskills> but it's the right one I know so
#642 [15:17] <mattym> xRedskills, What happens if you try to log in on the website?
#643 [15:17] * JonnyTheMiner [JonnyTheMiner@notlogged] has quit. (Quit: Web client closed)
#644 [15:17] <xRedskills> for the mojang account I have the same pass word and it doesn't work ether
#645 [15:18] <mattym> ??> xRedskills login/throttle
#646 [15:18] <Absol> xRedskills: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#647 [15:18] <Absol> xRedskills: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#648 [15:19] <xRedskills> wait so I have to wait three fucking hours to play a video game?
#649 [15:19] <Absol> xRedskills: Please keep it civil
#650 [15:19] <xRedskills> all right thanks :P
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#653 [15:27] <Spxcimen> Bonjour j'ai un porbleme mon minecraft plante quand j'essaye de chargé une map
#654 [15:27] <mattym> ??> Spxcimen lang/fr
#655 [15:27] <Absol> Spxcimen: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#656 [15:28] <Spxcimen> Hello I have a problem my minecraft crashes when I try to load a map
#657 [15:28] <mattym> ??> Spxcimen launcher/crash-log
#658 [15:28] <Absol> Spxcimen: We need to see your crash log, which appears after a crash.
#659 [15:28] <Absol> Spxcimen: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#661 [15:32] <Spxcimen> I do not understand
#662 [15:32] <mattym> Spxcimen, We need to see the crash you see. Copy it all and post it to the site Absol linked, then get us the URL to your post
#663 [15:33] <Spxcimen> http://paste.ubuntu.com/23143034/
#664 [15:33] <mattym> Spxcimen, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#665 [15:34] * Riptide [Riptide@notlogged] has joined #minecrafthelp
#666 [15:35] <Riptide> I need help
#667 [15:35] <Spxcimen> It's good thank you so much
#668 [15:36] <Riptide> My friend has an issue when he starts minecraft it crashes and says: Were sorry, but it seems there was an error while trying to render aspects of the game. To solve this error, it is recommended that you update your graphics drivers. If you are unsure of how to update your drivers, please click 'Fix the problem for more information. If you recently installed windows 10, please ensure that your hardware manufacturers have updated d
#669 [15:36] <mattym> Riptide, Can you have your friend join the chat on the computer he gets that on
#670 [15:37] <Riptide> uhhhh
#671 [15:37] <Riptide> I will try
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#673 [15:39] <Riptide> Thats him^
#674 [15:39] <freddy> hi
#675 [15:39] <mattym> ??> freddy win/dxdiag
#676 [15:39] <Absol> freddy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#677 [15:45] <Riptide> he is currently
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#680 [15:47] <Riptide> Hey, does he paste it into here or into the thing it tells him to?
#681 [15:48] <mattym> Riptide, On the thing in the instructions
#682 [15:49] <freddy> http://paste.ubuntu.com/23143089/
#683 [15:50] <mattym> freddy, Ok one moment
#684 [15:51] <mattym> freddy, Download and Install the file from this page http://www.nvidia.com/download/driverResults.aspx/107258/en-us
#685 [15:52] <freddy> ok
#686 [15:53] <freddy> do i run or open folder
#687 [15:54] <mattym> freddy, Run it
#688 [15:54] <freddy> ok
#689 [15:54] <freddy> did it
#690 [15:55] <mattym> freddy, It should start the install process for the drivers, follow the instructions it gives you
#691 [15:56] <freddy> ok
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#693 [15:57] <Riptide> I am so happy I found you
#694 [15:57] <Riptide> He is still working on it, but I am almost sure it will work
#695 [15:58] <freddy> it is installing graphics driver
#696 [15:58] <mattym> freddy, The installer will let you know when its done, after it says its done you will probably need to restart.
#697 [15:58] * DrZaius [DrZaius@notlogged] has joined #minecrafthelp
#698 [15:59] <freddy> you mean my computer?
#699 [15:59] <freddy> ok it finished and wants me to restart
#700 [15:59] <freddy> i restart right?
#701 [16:00] <mattym> freddy, Yes
#702 [16:00] <freddy> ok
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#704 [16:02] <Riptide> Does freddy need to rejoin the chat?
#705 [16:02] <Riptide> OMG THANKS
#706 [16:02] <Riptide> It worked!
#707 [16:03] <mattym> Riptide, If its working, no need
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#711 [16:06] <pedro> pedro
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#714 [16:06] <pedro> minecreft
#715 [16:07] <bsaakd> I Need Help"
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#717 [16:08] * Riptide [Riptide@notlogged] has quit. (Quit: Web client closed)
#718 [16:08] <bsaakd> mine craft
#719 [16:09] <bsaakd> I need Help
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#721 [16:10] <kendall> hello need help with minecraft. i have played before and all of a sudden it is not launching to game when I hit play. I've uninstalled, reinstalled, updated java, and still nothing. I am trying to reinstall and now I get a message that says unable to start minecraft runtime error. I googled and found that I need to download alternative launcher. I 've done that and it's still happening
#722 [16:10] <mattym> kendall, What antivirus/firewall software do you have installed?
#723 [16:11] <kendall> kaspersky
#724 [16:11] <mattym> ??> kendall av/kaspersky
#725 [16:11] <Absol> kendall: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: http://support.kaspersky.com/9927#block1
#726 [16:11] <kendall> i've paused protection and it doesn't work still
#727 [16:11] <kendall> ok i will try that
#728 [16:11] <mattym> kendall, Try the instructions Absol linked
#729 [16:11] <kendall> but what about runtime error.. same thing?
#730 [16:11] <mattym> kendall, Then you may need to re-download and re-install the launcher
#731 [16:12] * rahom [rahom@notlogged] has joined #minecrafthelp
#732 [16:12] <rahom> I Need Help
#733 [16:12] <kendall> .3
#734 [16:12] <rahom> Minecraft
#735 [16:12] <mattym> ??> rahom ask
#736 [16:12] <Absol> rahom: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#737 [16:12] <Absol> rahom: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#738 [16:15] <rahom> I cant play minecraft
#739 [16:15] <mattym> rahom, What happens when you try?
#740 [16:16] <rahom> it told me to do fix proplem
#741 [16:16] <mattym> rahom, Do you have the link to your dxdiag report? If so please post the link in this chat.
#742 [16:18] <rahom> what
#743 [16:18] <mattym> ??> rahom win/dxdiag
#744 [16:18] <Absol> rahom: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#745 [16:18] <mattym> rahom, Do the instructions in the link from Absol, get me the link/url it has you create.
#746 [16:21] * rfj123 [rfj123@notlogged] has joined #minecrafthelp
#747 [16:21] <rfj123> #minecrafthelp
#748 [16:21] * Abdo [Abdo@notlogged] has joined #minecrafthelp
#749 [16:23] <Abdo> Hi , Mnecraft was working on my Windows XP but after uprading to Windows 10 it gives error for Pixel Format not accelerated AND i TRIED TO USE iNTEL sCAN DRIVER BUT IT FAILED TO DOWNLOAD ANY NEW vIDEO DRIVER
#750 [16:23] <mattym> Abdo, Do you have the link to your dxdiag report? If so please post the link in this chat.
#751 [16:25] * bsaakd [bsaakd@notlogged] has quit. (Quit: Web client closed)
#752 [16:25] <kendall> ok I have turn off encrypted connections scan and reinstalled launcher. It is doing the same thing...
#753 [16:25] <mattym> ??> kendall tools/hjt
#754 [16:25] <Absol> kendall: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#755 [16:25] <Absol> kendall: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#756 [16:26] <Abdo> How to send the dxdiage.txt file?
#757 [16:26] <Abdo> upload it or what?
#758 [16:27] <mattym> ??> Abdo paste
#759 [16:27] <Absol> Abdo: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#762 [16:28] <Abdo> http://paste.ubuntu.com/23143222/
#763 [16:28] <Abdo> here is it
#764 [16:28] <Abdo> please check
#765 [16:28] <mattym> Abdo, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#766 [16:28] <Abdo> good info , thanks
#767 [16:29] <Abdo> I used the Minecraft for Windows 10 from the Store
#768 [16:32] <kendall> http://paste.ubuntu.com/23143236/
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#770 [16:33] <mattym> kendall, Is your VPN software on?
#771 [16:34] <kendall> i don't know what that is
#772 [16:34] <mattym> ??> kendall av/adwcleaner
#773 [16:34] <Absol> kendall: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#774 [16:34] <Absol> kendall: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#775 [16:34] <mattym> kendall, Try the above instructions
#776 [16:35] <mattym> kendall, After its made you restart the computer, if you are still getting the same errors, try removing the Avast Secure Line program
#777 [16:35] <mattym> kendall, Actually, before all that
#778 [16:35] <mattym> kendall, Are you on your home internet, or a public/school/work connection?
#779 [16:36] <kendall> home
#780 [16:36] <mattym> kendall, Ok try what it told you then
#781 [16:37] <kendall> ok downloading cleaner now
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#785 [16:44] <alejof15> hello im a normal minecraft user but today im experincing a game issue the game runs normaly until it stops and as i check the logs in tell me i was kicked by exit code -805306369
#786 [16:44] * obejas [obejas@notlogged] has joined #minecrafthelp
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#790 [16:47] <kendall> ok downloaded and cleaned. Deleted the line defense. Still happening..
#791 [16:48] * Pro_Gamer_GOOD [Pro_Gamer_GOOD@notlogged] has joined #minecrafthelp
#792 [16:48] <alejof15> if anyone know plz tell me what error code -805306369 is???
#793 [16:49] <urielsalis> alejof15, We need to see your crash log, which appears after a crash. First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#794 [16:50] <alejof15> ok
#795 [16:52] * Herrwarky [Herrwarky@notlogged] has joined #minecrafthelp
#796 [16:53] <Herrwarky> Hello?
#797 [16:53] <urielsalis> Herrwarky, hi
#798 [16:53] <Herrwarky> Im have a problem
#799 [16:53] <urielsalis> Herrwarky, just ask
#800 [16:53] <Herrwarky> You are from Mojang?
#801 [16:53] <urielsalis> Herrwarky, we are all volunteers :)
#802 [16:53] <Herrwarky> Ok
#803 [16:54] <Herrwarky> im a German player
#804 [16:54] <kendall> I downloaded adw cleaner and cleaned files. Restarted computer and told me to come back here...... still same problem
#805 [16:54] <urielsalis> kendall, what is your issue?
#806 [16:55] <Herrwarky> Im want Today login to the Minecraft servers
#807 [16:55] <kendall> I hit play and does nothing, it doesn't launch
#808 [16:55] <Herrwarky> and then play multiplayer
#809 [16:55] <urielsalis> ??> kendall launcher/log
#810 [16:55] <Absol> kendall: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#811 [16:55] <Absol> kendall: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#812 [16:56] <kendall> I've done that
#813 [16:56] <kendall> but ill do it again
#814 [16:56] <Herrwarky> And i want reset my password but i forgott my Email now idont have a Email now i cant connect to the Minecraft servers
#815 [16:56] <kendall> what is the hijack website
#816 [16:57] <kendall> to run and save the log
#817 [16:57] <Herrwarky> Im?
#818 [16:57] <urielsalis> kendall, Copy the full text to paste.ubuntu.com and give us the link that it takes you to
#819 [16:57] * Herrwarky [Herrwarky@notlogged] has quit. (Client Quit)
#820 [16:57] <urielsalis> Herrwarky, it says "Cannot connect to the Minecraft Servers"
#821 [16:57] <urielsalis> sigh
#822 [16:57] * Herrwarky [Herrwarky@notlogged] has joined #minecrafthelp
#823 [16:57] <urielsalis> Herrwarky, it says "Cannot connect to the Minecraft Servers"
#824 [16:57] * Monday [Monday@notlogged] has joined #minecrafthelp
#825 [16:57] <Herrwarky> Yes
#826 [16:58] <kendall> i cant paste it because i restarted computer
#827 [16:58] <kendall> i need the link for the hijack program..
#828 [16:58] <Herrwarky> IM WANT PLAY!
#829 [16:58] * FilhoDoSpop [FilhoDoSpop@notlogged] has joined #minecrafthelp
#830 [16:58] <kendall> nevermind found hijack
#831 [16:58] <Monday> My Minecraft account basically reset and all my servers are gone. Any help?
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#833 [16:58] <urielsalis> Herrwarky, what antivirus you have?
#834 [16:59] <urielsalis> Monday, unless you have a backup of them you cant get them back
#835 [16:59] <urielsalis> Monday, you will have to add them again manually
#836 [16:59] <Monday> i do not remember them
#837 [16:59] <urielsalis> ??> kendall tools/hjt
#838 [16:59] <Absol> kendall: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#839 [16:59] <Absol> kendall: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#840 [17:00] * Monday [Monday@notlogged] has quit. (Client Quit)
#841 [17:00] <kendall> http://paste.ubuntu.com/23143323/
#842 [17:00] <urielsalis> ??> kendall av/kaspersky
#843 [17:00] <Absol> kendall: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: http://support.kaspersky.com/9927#block1
#844 [17:00] <kendall> i've done that already..
#845 [17:01] <kendall> turning encrypted connections scan
#846 [17:01] <urielsalis> kendall, can you paste the launcher log in paste.ubuntu.com and give me the link?
#847 [17:01] <urielsalis> after you press play
#848 [17:01] <alejof15> ok i pasted it to the ubuntu how do i send it???
#849 [17:01] <urielsalis> alejof15, give me the link
#850 [17:01] <Pro_Gamer_GOOD> a minha conta não quer mais logar no minecraft.net e jogo tbm não algum sabe como arrumar esse erro
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#853 [17:03] <alejof15> witch link the one the old mod gave me or the one were i just pasted the crash report
#854 [17:04] <Pro_Gamer_GOOD> my account does not want to log in and play minecraft.net also not some know how to fix this error
#855 [17:04] <urielsalis> alejof15, the new one
#856 [17:04] <urielsalis> Pro_Gamer_GOOD, what happens when you try?
#857 [17:04] <SonicGamer_YT> hola
#858 [17:05] <urielsalis> ??> alejof15 scold/pm
#859 [17:05] <Absol> alejof15: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#860 [17:05] <SonicGamer_YT> no puedo iniciar secion con mi cuenta de mine dice que tengo un error
#861 [17:05] <urielsalis> ??> SonicGamer_YT lang/es
#862 [17:05] <Absol> SonicGamer_YT: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#863 [17:06] <alejof15> i am because im sending the launcher log
#864 [17:06] <Pro_Gamer_GOOD> the game appears that my account blocked and minecraft.net says that 's a mistake
#865 [17:06] <SonicGamer_YT> I can not login with my account of mine says I have an error
#866 [17:06] <kendall> http://paste.ubuntu.com/23143341/
#867 [17:06] <urielsalis> alejof15, and it doesnt contain any private info
#868 [17:06] <urielsalis> Pro_Gamer_GOOD, you have the full error message?
#869 [17:06] <urielsalis> SonicGamer_YT, what error?
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#871 [17:07] <urielsalis> kendall, thats the hjt report, I need the launcher log
#872 [17:07] <urielsalis> ??> kendall launcher/log
#873 [17:07] <Absol> kendall: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#874 [17:07] <Absol> kendall: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#875 [17:07] <SonicGamer_YT> He says my email is not valid
#876 [17:07] <urielsalis> SonicGamer_YT, have you resetted your password?
#877 [17:07] * vancestamp [vancestamp@notlogged] has quit. (Client Quit)
#878 [17:07] <Pro_Gamer_GOOD> I'll send
#879 [17:08] <kendall> http://paste.ubuntu.com/23143402/ sorry
#880 [17:08] <alejof15> nope but im just being safe
#881 [17:08] <urielsalis> kendall, run minecraft as admin
#882 [17:08] <kendall> that link is to launcher
#883 [17:08] <SonicGamer_YT> not let me reset the password, you put me sending an email recovery but do not send me anything
#884 [17:08] <urielsalis> SonicGamer_YT, then you will have to email Mojang
#885 [17:08] <urielsalis> ??> SonicGamer_YT mojang/email
#886 [17:08] <Absol> SonicGamer_YT: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#887 [17:08] <Absol> SonicGamer_YT: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#888 [17:08] <urielsalis> ??> SonicGamer_YT account/trans-id
#889 [17:09] <Absol> SonicGamer_YT: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
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#892 [17:09] <kendall> http://paste.ubuntu.com/23143402/
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#894 [17:10] <Pro_Gamer_GOOD> Sorry, but we couldn't connect to our servers. please make sure that are online and that minecraft is not blocked
#895 [17:10] <Pro_Gamer_GOOD> it is
#896 [17:10] <mattym> kendall, Right click the minecraft icon/shortcut and select Run as Administrator
#897 [17:11] <SonicGamer_YT> and send an e-mail to change my new one and not
#898 [17:11] <mattym> SonicGamer_YT, What antivirus/firewall software do you have installed?
#899 [17:11] <kendall> ok
#900 [17:11] <mattym> er
#901 [17:11] <kendall> did it
#902 [17:12] <mattym> Pro_Gamer_GOOD, , What antivirus/firewall software do you have installed?
#903 [17:12] <SonicGamer_YT> esed not32
#904 [17:12] <mattym> SonicGamer_YT, What does it say the error is when you try to log in?
#905 [17:12] <Pro_Gamer_GOOD> sun cert builder exeption: unable to find alid certification path to requested target
#906 [17:12] <kendall> still not playing
#907 [17:13] <mattym> ??> Pro_Gamer_GOOD info/mcleaks
#908 [17:13] <Absol> Pro_Gamer_GOOD: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#909 [17:13] <Absol> Pro_Gamer_GOOD: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#910 [17:13] <SonicGamer_YT> I put my email and password to access and will not let me try and change the contrasña but not send me mail to reset
#911 [17:13] <mattym> ??> Pro_Gamer_GOOD win/hosts/edit
#912 [17:13] <Absol> Pro_Gamer_GOOD: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#913 [17:13] <Absol> Pro_Gamer_GOOD: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#914 [17:14] <mattym> ??> SonicGamer_YT login/throttle
#915 [17:14] <Absol> SonicGamer_YT: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#916 [17:14] <Absol> SonicGamer_YT: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#917 [17:14] <kendall> i clicked run as admin and minecraft doesn't launch after hitting play
#918 [17:15] <mattym> kendall, Can you try one of the alternate launchers from minecraft.net/download/alternative again
#919 [17:15] <SonicGamer_YT> okay thanks to that waiting 3 hours but if I can not go I do ??
#920 [17:15] <kendall> I have...
#921 [17:16] <mattym> SonicGamer_YT, Wait 3 hours without trying to log in, after that try logging in again one time, if you get the error do the password reset
#922 [17:16] <mattym> SonicGamer_YT, If you still dont get the email then, come back
#923 [17:16] <mattym> kendall, Since the kaspersky settings and adwcleaner run?
#924 [17:16] <kendall> yes
#925 [17:17] <SonicGamer_YT> okay thank you very much and sorry for the inconvenience
#926 [17:17] <kendall> one alternative launcher says unable to start minecraft runtime environment. Please try to reinstall....
#927 [17:17] <Pro_Gamer_GOOD> What do I do then
#928 [17:17] <kendall> I've uninstalled and reinstalled a couple of times already
#929 [17:18] <mattym> kendall, What about the second of the two Windows alternates
#930 [17:18] <mattym> Pro_Gamer_GOOD, Did you open the hosts file as instructed?
#931 [17:18] <kendall> yes, same thing
#932 [17:18] <kendall> doesn't play
#933 [17:19] <mattym> kendall, Have you changed the default directory the game tried to install to?
#934 [17:19] <SonicGamer_YT> as I get out of chat ??
#935 [17:20] <kendall> no
#936 [17:21] <Pro_Gamer_GOOD> How Faso paragraph tirrar This Error ?
#937 [17:21] <kendall> i haven't changed it
#938 [17:21] <Pro_Gamer_GOOD> absol How do paragraph Error tirrar This ?
#939 [17:22] <Pro_Gamer_GOOD> absol How do I get Error This paragraph ?
#940 [17:22] <mattym> Pro_Gamer_GOOD, Did you open the hosts file in notepad?
#941 [17:23] <mattym> kendall, Something on your computer is preventing the game from installing and accesing the files it needs.
#942 [17:23] <kendall> what could it be?
#943 [17:23] <kendall> i've played it fine before
#944 [17:23] <kendall> it's all of a sudden
#945 [17:23] <kendall> it's all of a sudden
#946 [17:23] * SonicGamer_YT [SonicGamer_YT@notlogged] has left #minecrafthelp
#947 [17:25] <kendall> ?
#948 [17:27] <mattym> kendall, Nothing weve seen cause that is left in the hjtreport
#949 [17:27] <mattym> kendall, Any settings on the computer you may have changed recently?
#950 [17:28] <kendall> none
#951 [17:28] <Pro_Gamer_GOOD> but How open?
#952 [17:29] <mattym> ??> Pro_Gamer_GOOD win/hosts/edit
#953 [17:29] <Absol> Pro_Gamer_GOOD: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#954 [17:29] <Absol> Pro_Gamer_GOOD: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#955 [17:29] <mattym> Pro_Gamer_GOOD, Do the instructions from Absol
#956 [17:29] <mattym> Pro_Gamer_GOOD, When its open, delete the lines in that file that contain Mojang.
#957 [17:31] <kendall> well think i'm done messing with this for the day. thank you for your help and time
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#961 [17:42] * Ed [Ed@notlogged] has joined #minecrafthelp
#962 [17:44] <Ed> I am having trouble updating my drivers...got minecraft for the kids and am now stuck...
#963 [17:45] <Ed> http://paste.ubuntu.com/23143606/
#964 [17:46] <Ed> Followed prompts on Minecraft and got to this point...thanks for any help...Im going to put the kids to bed in a few but will check back
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#967 [17:47] <Pro_Gamer_GOOD> Has No Running As Administrator Notepad
#968 [17:48] <mattym> Ed, One moment
#969 [17:48] <Pro_Gamer_GOOD> mattym você fala protugues?
#970 [17:48] <mattym> ??> Pro_Gamer_GOOD lang/pt
#971 [17:48] <Absol> Pro_Gamer_GOOD: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#972 [17:48] <Pro_Gamer_GOOD> absol vc é br?
#973 [17:48] <Ed> thanks Matty
#974 [17:49] <mattym> Ed, Download and Install the file from this page http://www.geforce.com/drivers/results/107012
#975 [17:49] <Pro_Gamer_GOOD> absol você fala portugues?
#976 [17:49] <mattym> Pro_Gamer_GOOD, Read what it says
#977 [17:50] * craig [craig@notlogged] has joined #minecrafthelp
#978 [17:51] <Pro_Gamer_GOOD> yes but I am using google translator ai ai NOT he translated not know what it is
#979 [17:53] <Pro_Gamer_GOOD> type I can not open the files to delete the mojang
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#983 [17:54] <mattym> Pro_Gamer_GOOD, Did you run notepad as administrator
#984 [17:54] <gustavo_> miecraft pega
#985 [17:55] <Pro_Gamer_GOOD> ai boot that command and fas WHAT
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#990 [17:56] <loui75> every time i try to purchase minecraft it just says error
#991 [17:57] <Pro_Gamer_GOOD> ai WHAT do I abuir ?
#992 [17:57] <mattym> loui75, What browser did you try on?
#993 [17:57] <Noodles> need help with updating graphics driver to play minecraft. I have tried the auto detecting but always run into an "Unknown Error" when installing the driver
#994 [17:57] <mattym> Noodles, Do you have the link to your dxdiag report? If so please post the link in this chat.
#995 [17:57] <Noodles> http://paste.ubuntu.com/23143655/
#996 [17:57] <loui75> microsoft edge
#997 [17:58] <mattym> loui75, Can you try with another and see if you get the same issue
#998 [17:58] <loui75> okay will do
#999 [17:58] <mattym> Noodles, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1000 [17:58] <Noodles> thank you very much!
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#1002 [17:59] <Pro_Gamer_GOOD> fas WHAT AFTER put the Command mattym?
#1003 [18:01] <mattym> Pro_Gamer_GOOD, I dont know what you are saying. Read the instructions Absol gave you
#1004 [18:04] <loui75> still didnt work
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#1009 [18:07] <mattym> loui75, What type of payment method are you using?
#1010 [18:07] * Pro_Gamer_GOOD [Pro_Gamer_GOOD@notlogged] has quit. (Ping timeout: 195 seconds)
#1011 [18:07] <loui75> visa debit card
#1012 [18:09] <mattym> loui75, They only accept payment via a regular credit card, I believe you can do the transaction via paypal if you want to use a debit card.
#1013 [18:09] * bildramer [bildramer@notlogged] has joined #minecrafthelp
#1014 [18:18] <loui75> using pay pal still didnt work
#1015 [18:19] * Pro_Gamer_GOOD [Pro_Gamer_GOOD@notlogged] has joined #minecrafthelp
#1016 [18:19] <mattym> loui75, You may want to consider purchasing one of the Minecraft Game Cards if you live near a place that sells them
#1017 [18:21] <Pro_Gamer_GOOD> mattym Fast You could me Skip Command That absol passed ?
#1018 [18:22] <loui75> if i log into my mojang account on my friends computer and buy it on there and the re log back into my account on my computer will i be able to download it then?
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#1021 [18:23] <mattym> ??> Pro_Gamer_GOOD win/hosts/edit
#1022 [18:23] <Absol> Pro_Gamer_GOOD: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1023 [18:23] <Absol> Pro_Gamer_GOOD: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1024 [18:23] <mattym> loui75, Yes
#1025 [18:24] <mattym> loui75, But again, your issue is most likely it not accepting the Debit Card
#1026 [18:25] <loui75> i tried with a credit card too and same thing
#1027 [18:26] * J_Potter [J_Potter@notlogged] has joined #minecrafthelp
#1028 [18:26] <Pro_Gamer_GOOD> there is to delete all ?
#1029 [18:26] <mattym> loui75, If you are using a credit card from within the US, you may need to call the provider and make sure they arent blocking international transactions
#1030 [18:27] <mattym> Pro_Gamer_GOOD, You have the notepad open and the host file open in it?
#1031 [18:27] <mattym> Pro_Gamer_GOOD, Delete the lines with the word mojang in them, then save it
#1032 [18:27] <Pro_Gamer_GOOD> yes
#1033 [18:27] <J_Potter> Someone hacked my account a while ago but I got it back. Now their twitch account is on my account and I can't take it off without their twitch account. What can I do?
#1034 [18:27] <mattym> ??> J_Potter mojang/email
#1035 [18:27] <Absol> J_Potter: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1036 [18:27] <Absol> J_Potter: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1037 [18:28] <mattym> J_Potter, fill out the form Absol linked, in the Message part, tell them you need the Twitch account unlinked
#1038 [18:28] <loui75> ok so if i go to the store to buy the gift card can i buy the exact $26.95?
#1039 [18:28] <Pro_Gamer_GOOD> ok I'll DO IT required
#1040 [18:30] <mattym> loui75, Yes, its card with a code you enter into your mojang account, cost the same as online
#1041 [18:30] <loui75> you could find one at target right?
#1042 [18:31] <mattym> loui75, I believe so
#1043 [18:31] <mattym> loui75, This link has the stores that sell them https://minecraft.net/en/prepaid/
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#1046 [18:32] <Pro_Gamer_GOOD> Thank you for help me quería ate give you a kiss to everyone who helped me
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#1049 [18:37] <Reiko> any one can help me ? [ http://paste.ubuntu.com/23143742/]
#1050 [18:37] <mattym> Reiko, One moment
#1051 [18:37] <Reiko> okay
#1052 [18:38] * osuka_ [osuka_@notlogged] has joined #minecrafthelp
#1053 [18:38] <mattym> Reiko, Download and Install the file from this page https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-Windows-7-Windows-Vista-exe-?product=81507
#1054 [18:39] <Reiko> okay
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#1057 [18:45] <Reiko> thanks ! it's working !
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#1064 [19:16] <Hunting> I got hacked.
#1065 [19:17] <mattym> ??> Hunting account/hacked
#1066 [19:17] <Absol> Hunting: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#1067 [19:17] <Absol> Hunting: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1068 [19:17] <Hunting> Yeah i did but they said 'I'm reselling the account'
#1069 [19:17] <Hunting> But i got hacked 2 times.
#1070 [19:17] <Hunting> I gave them transaction ID and everything
#1071 [19:18] <mattym> Hunting, Well send it in again and see what they say
#1072 [19:18] <Hunting> It takes forever.
#1073 [19:18] <Hunting> Let me do it here.
#1074 [19:19] <mattym> Hunting, No
#1075 [19:19] <mattym> Hunting, No one here works for Mojang, no one here can help you.
#1076 [19:19] <mattym> ??> Hunting mojang/email
#1077 [19:19] <Absol> Hunting: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1078 [19:19] <Absol> Hunting: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1079 [19:19] <mattym> Hunting, Fill out the form Absol linked
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#1081 [19:19] <Hunting> Ok.
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#1087 [19:33] <Guest34055> How do I log in to my account?
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#1090 [19:44] <changeG> changr
#1091 [19:49] * Howtoloveadragon [Howtoloveadragon@notlogged] has joined #minecrafthelp
#1092 [19:51] <Howtoloveadragon> So wheneverm i try to get into a world it shuts down the server befor i can even get in the crashes. It then tells me that it ran out of memory! I have 8gb of ram and i have the right java AND ive tried everything to give it more memory! Tia for helping
#1093 [19:51] <mattym> ??> Howtoloveadragon launcher/crash-log
#1094 [19:51] <Absol> Howtoloveadragon: We need to see your crash log, which appears after a crash.
#1095 [19:51] <Absol> Howtoloveadragon: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1096 [19:51] <Howtoloveadragon> Ok give me a sec :)
#1097 [19:53] <Howtoloveadragon> http://paste.ubuntu.com/23143944/
#1098 [19:53] <mattym> ??> Howtoloveadragon mods
#1099 [19:53] <Absol> Howtoloveadragon: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1100 [19:53] <Absol> Howtoloveadragon: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1101 [19:53] <Howtoloveadragon> The ONLY mod i have is pixelmon BUT it was working befor!
#1102 [19:54] <Andrio> Before what?
#1103 [19:54] <mattym> Howtoloveadragon, Either way, we dont deal with modded configurations here.
#1104 [19:54] <Howtoloveadragon> Well i started a server, and the server messed my minecraft up so i wiped minecraft clean then reinstalled ever since then i cant load a world with pixelmon
#1105 [19:55] <mattym> Howtoloveadragon, Then its an issue with the mod. Seek help from that mods support resources
#1106 [19:55] <Howtoloveadragon> Ok do you know where/how i can do that?
#1107 [19:55] <Andrio> Sounds like bad environment variables.
#1108 [19:55] <Andrio> Does the vanilla server crash too?
#1109 [19:55] <Howtoloveadragon> No^
#1110 [19:55] <Andrio> hm
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#1112 [19:56] <mattym> Howtoloveadragon, Can you provide a crash log from an unmodded profile
#1113 [19:57] <Howtoloveadragon> Do you have any idea to resolve this?
#1114 [19:57] <Howtoloveadragon> yes hang on
#1115 [19:58] <Howtoloveadragon> Do you mean this? http://paste.ubuntu.com/23143968/
#1116 [19:58] <mattym> Howtoloveadragon, No, the crash log you get when the game actually crashes
#1117 [19:59] <Howtoloveadragon> Oh but my vanilla minecraft doesnt/wont crash xD
#1118 [19:59] <mattym> Howtoloveadragon, So again, it only crashes when you have the mods installed?
#1119 [20:00] <Howtoloveadragon> Yes but it worked before all that server stuff, even then i wiped all of it and its still telling me i need more memory.
#1120 [20:00] <mattym> Howtoloveadragon, Did you adjust your JVM arguments in either the launcher or through Java itself?
#1121 [20:01] <Howtoloveadragon> In the launcher but it did nothing
#1122 [20:01] <mattym> Howtoloveadragon, Undo the changes you made
#1123 [20:01] <Howtoloveadragon> I do not know how to do it thru Java
#1124 [20:01] <Howtoloveadragon> yes i did that
#1125 [20:01] <mattym> ??> Howtoloveadragon win/reinst
#1126 [20:01] <Absol> Howtoloveadragon: You may need to reinstall the locally installed files that Minecraft puts into place.
#1127 [20:01] <Absol> Howtoloveadragon: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1128 [20:01] <mattym> Howtoloveadragon, Try the above instructions
#1129 [20:02] <Howtoloveadragon> uhm what do I do with the win/reinst
#1130 [20:02] <mattym> Howtoloveadragon, Read the instructions Absol wrote
#1131 [20:02] <Howtoloveadragon> Oh i dont have Windows 7 i have Vista
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#1133 [20:02] <mattym> Howtoloveadragon, Shouldnt matter
#1134 [20:03] <Howtoloveadragon> also my minecraft is in my whole other drive where nothing else is stored so it should have lots of room
#1135 [20:04] <Howtoloveadragon> ok ill try what Absol said :) hang on
#1136 [20:04] <mattym> Howtoloveadragon, Well then find your .minecraft folder wherever it is, and delete everything inside except your saves
#1137 [20:04] <Howtoloveadragon> alright thats done imma run it
#1138 [20:05] <mattym> Howtoloveadragon, Does it start fine? Or give you any errors?
#1139 [20:05] <Howtoloveadragon> Wait i have to reinstall forge :|
#1140 [20:05] <mattym> Howtoloveadragon, No
#1141 [20:05] <Howtoloveadragon> ?
#1142 [20:06] <mattym> Howtoloveadragon, As ive said, see if it starts correctly on Vanilla
#1143 [20:06] <Howtoloveadragon> ok sorry
#1144 [20:06] <Howtoloveadragon> it usually does though anyways but lemme see
#1145 [20:09] <Howtoloveadragon> Ok it started up normally
#1146 [20:10] <mattym> Howtoloveadragon, If it only fails on a modded, we cant help with that, you will need to find the install instructions for the mod or find its support resources.
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#1148 [20:10] <Howtoloveadragon> Ok if tats all thank you for helping :)
#1149 [20:10] <zMatheus_Silva> Alguém me ajuda ?
#1150 [20:11] <mattym> ??> zMatheus_Silva lang/pt
#1151 [20:11] <Absol> zMatheus_Silva: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1152 [20:11] <zMatheus_Silva> someone help me ?
#1153 [20:12] <mattym> zMatheus_Silva, What is the problem you are having?
#1154 [20:12] <zMatheus_Silva> I'm not getting my install minecraft I finished buying
#1155 [20:13] <mattym> zMatheus_Silva, Are you not able to find the download, or are you getting an error?
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#1157 [20:14] <zMatheus_Silva> I'm getting an error
#1158 [20:14] <mattym> zMatheus_Silva, What exactly does the error say
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#1160 [20:16] <zMatheus_Silva> unable to start the minecraft runtime environment. this is most likely caused by a corruption. please try to reinstall minecraft
#1161 [20:16] <mattym> zMatheus_Silva, What antivirus/firewall software do you have installed?
#1162 [20:17] <zMatheus_Silva> McAfee
#1163 [20:17] <mattym> zMatheus_Silva, McAfee is known to cause an issue with Minecraft, only known fix is removal
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#1165 [20:17] <mattym> ??> zMatheus_Silva av/mcafee/uninstall
#1166 [20:17] <Absol> zMatheus_Silva: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1167 [20:18] <mattym> zMatheus_Silva, Use the tool Absol linked to do so.
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#1169 [20:19] <poseidon> como arrumar o formato de pixel nao acelerado?
#1170 [20:19] <zMatheus_Silva> ok, I will try here I'll be back
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#1172 [20:19] <mattym> ??> poseidon lang/pt
#1173 [20:19] <Absol> poseidon: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
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#1175 [20:22] <poseidon> how to solve the not accelerated pixel format?
#1176 [20:22] <mattym> poseidon, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1177 [20:23] <poseidon> yes I have
#1178 [20:23] <poseidon> http://paste.ubuntu.com/23143997/
#1179 [20:23] <Guest25661> Ok so I can't update my drivers anymore then they can be, but my minecraft still will not work. In the past I had windows vista and windows 7 32bit and it worked, but after upgrading to windows 7 64bit it wouldn't work anymore. I have the dxdiag report ready to paste
#1180 [20:24] <mattym> poseidon, One moment
#1181 [20:24] <mattym> Guest25661, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1182 [20:24] <poseidon> that's it
#1183 [20:24] <Guest25661> http://paste.ubuntu.com/23143946/
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#1185 [20:25] <zMatheus_Silva> Minecraft works on windows 8?
#1186 [20:25] <mattym> zMatheus_Silva, yes
#1187 [20:26] <mattym> poseidon, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1188 [20:26] <mattym> Guest25661, One moment
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#1192 [20:26] <mattym> Guest25661, Download and Install the file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
#1193 [20:27] <poseidon> a question like reintalo the old version?
#1194 [20:27] <Guest25661> alright, doing it
#1195 [20:27] <mattym> poseidon, What?
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#1199 [20:29] <poseidon> a question to reinstall the old version of windows?
#1200 [20:29] <Miner_> how do i get minecraft to work on windows 10 my graphics wont install to support it, I have completed the dxdiag and was refered here? help
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#1202 [20:29] <mattym> poseidon, Google how to do it, if you dont think you can do it, take it to a computer store that can do it for you.
#1203 [20:30] <mattym> Miner_, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1204 [20:30] <Miner_> yes i do, is that safe for me to post here?
#1205 [20:30] <mattym> Miner_, Yes
#1206 [20:30] <Miner_> http://paste.ubuntu.com/23144012/
#1207 [20:30] <zMatheus_Silva> Mattym. Thanks man, you helped me too.
#1208 [20:30] <mattym> Miner_, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1209 [20:30] <poseidon> Thank aivou try then bye
#1210 [20:31] <Guest25661> Alright, its done downloading mattym, after I restart my computer is it fixed or should I come back?
#1211 [20:31] <Miner_> ok, it wont let me update the drivers, so a purchase is the only way?
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#1215 [20:32] <mattym> Guest25661, After the restart, should be working
#1216 [20:32] <Guest25661> Alright, thank you
#1217 [20:32] <Guest25661> If I come back my name should be codito49
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#1219 [20:33] <mattym> Miner_, Either reinstall Windows 7, or get a new computer, the one you currently have probably wont support a newer graphics card
#1220 [20:33] <Miner_> ok thank you.
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#1227 [20:51] <willian> pora
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#1229 [20:57] * SonicGamer_YT [SonicGamer_YT@notlogged] has joined #minecrafthelp
#1230 [20:57] <SonicGamer_YT> Hola
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#1232 [20:58] * SonicGamer_YT [SonicGamer_YT@notlogged] has joined #minecrafthelp
#1233 [20:58] <SonicGamer_YT> Helloo!!!!!!!!!!!!!!!
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#1235 [20:59] <SonicGamer_YT> tengo un problema con mi cuenta
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#1238 [21:01] <SonicGamer_YT> hi!!!!!!!!!!!!!!!!!1
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#1303 [22:45] <Essince> Im bouta KMS
#1304 [22:45] <Essince> like the third time i've been here...
#1305 [22:45] <mattym> Essince, What seems to be the problem?
#1306 [22:46] <Essince> My Minecraft launcher won't even open... i tried re-installing, I tried opening it from taskbar because icon might be corrupt
#1307 [22:46] <Essince> but fuck idk wut to do... ive been helped like 3 times and tried all the methods nothing worked
#1308 [22:46] <Absol> Essince: Please keep it civil
#1309 [22:46] <mattym> Essince, Whats the exact error you get when you try to start it?
#1310 [22:47] <Essince> nothing
#1311 [22:47] <Essince> no error
#1312 [22:47] <Essince> just doesn't do anything lmao
#1313 [22:47] <mattym> ??> Essince tools/hjt
#1314 [22:47] <Absol> Essince: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1315 [22:47] <Absol> Essince: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1316 [22:49] <Essince> i downloaded it, nothing happened
#1317 [22:49] <Essince> norton sais it has no available reputation information
#1318 [22:49] <Essince> idk if that blocked it
#1319 [22:49] <mattym> Essince, Read the instructions Absol wrote
#1320 [22:49] <mattym> Essince, You should be able to ignore any message and let the program continue
#1321 [22:49] <Essince> ok
#1322 [22:51] <Essince> http://paste.ubuntu.com/23144292/
#1323 [22:52] <mattym> Essince, And when you try to start minecraft, it just does nothing at all right?
#1324 [22:53] <Essince> yea
#1325 [22:53] <mattym> ??> Essince av/adwcleaner
#1326 [22:53] <Absol> Essince: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1327 [22:53] <Absol> Essince: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1328 [22:53] <mattym> Essince, Try the instructions from Absol
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#1330 [22:59] <Essince_> When I started to clean
#1331 [22:59] <Essince_> it closed all my open tabs
#1332 [23:00] <mattym> Essince_, Thats normal
#1333 [23:00] <Essince_> ok
#1334 [23:00] <mattym> Essince_, Did it finish?
#1335 [23:00] <Essince_> is it normal that i cant open it when i click on it, like say when u open csgo while loading into a game?
#1336 [23:00] <Essince_> no not yet
#1337 [23:00] <Essince_> just curious
#1338 [23:00] <Essince_> i cant check
#1339 [23:00] <Essince_> nvm
#1340 [23:00] <Essince_> its fine
#1341 [23:00] <mattym> Essince_, you should leave everything closed while its working
#1342 [23:00] <Essince_> alright
#1343 [23:01] <mattym> Essince_, When its done it will tell you to restart, do so then see if minecraft starts, if it still doesnt come back to the chat
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#1347 [23:08] <Essince> can you send me the link to the notepad that i paste it on
#1348 [23:08] <Essince> to send to you
#1349 [23:08] <mattym> Essince, ?
#1350 [23:08] <mattym> Essince, I dont need the post cleanup log
#1351 [23:09] <mattym> Essince, Did you test if minecraft if working
#1352 [23:09] <Essince> it works
#1353 [23:09] <Essince> <3
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#1361 [23:41] <DoodleFox> http://paste.ubuntu.com/23144306/
#1362 [23:41] <DoodleFox> my minecraft crashed earlier when i logged off
#1363 [23:41] <mattym> DoodleFox, One moment
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#1365 [23:42] <DoodleFox> i've tried reinstalling it and even that didn't work
#1366 [23:42] <DoodleFox> i've tried reinstalling it and even that didn't work
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#1369 [23:43] <mattym> DoodleFox, Download and Install the 3rd file listed on the side of this page https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355
#1370 [23:44] <DoodleFox> thank you
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#1374 [23:50] * maxifong [maxifong@notlogged] has joined #minecrafthelp
#1375 [23:50] <maxifong> hi
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