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#23 [02:41] <mousie_Kid> My minecraft crashed and led me to here
#24 [02:42] <mousie_Kid> Can you help me solve my problem about my crash report
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#26 [02:47] <mousie_Kid> Is anyone there?
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#28 [02:47] <Andrio> ??> mousie_Kid launcher/crash-log
#29 [02:47] <Absol> mousie_Kid: We need to see your crash log, which appears after a crash.
#30 [02:47] <Absol> mousie_Kid: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#31 [02:47] <mousie_Kid> ive got the link:
#32 [02:47] <mousie_Kid> http://paste.ubuntu.com/23149154/
#33 [02:48] <mousie_Kid> excuse me?
#34 [02:49] <Andrio> ?
#35 [02:49] <Andrio> mousie_Kid, install the Radeon software from http://support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064.
#36 [02:50] <mousie_Kid> Okay thank you!
#37 [02:50] <mousie_Kid> Is there anything else i need to know?
#38 [02:52] <mousie_Kid> Oh well goodbye
#39 [02:52] <Andrio> ...I'm not usre.
#40 [02:52] <Andrio> sure*
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#61 [04:18] <Quirky_Turtle> My minecraft is using my laptop's integrated graphics rather than my graphics card. How can I use my graphics card with this game?
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#64 [04:48] <awadh_90> the minecraft crashed and said i need to delete a file named options.txt where do i find it
#65 [04:50] <GreyVulpine> Launch minecraft. Before hitting Play, go to "Edit profile", then "Open Game Dir". you'll find the options.txt file there
#66 [04:52] <awadh_90> thanks you
#67 [04:52] <awadh_90> thank *
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#93 [06:24] <StaticDom321> I can lauch minecraft
#94 [06:25] <StaticDom321> iooopr
#95 [06:25] <StaticDom321> I can't launch the minecraft
#96 [06:28] <GreyVulpine> And why is that?
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#125 [08:11] <Reaperofharts> I own a copy of minecraft but i think someone migrated my copy to thair mojang account how can i get it back
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#128 [08:12] <Reaperofharts> hello?
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#146 [08:54] <jvdiamant> helou
#147 [08:54] <jvdiamant> jdjekqdsq
#148 [08:54] * malidigitalac3 [malidigitalac3@notlogged] has joined #minecrafthelp
#149 [08:55] <jvdiamant> login
#150 [08:55] <jvdiamant> mi brasil
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#154 [09:04] <marcoscosta> algem me ajuda a tirar o erro do meu manicreft por favor
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#166 [09:51] <cconk78> I am running Windows 10 and have been playing Minecraft for a while now, but now whenever I open the launcher for Minecraft it shows me the screen where it asks for my username and password (but i use my email since it's a mojang account) and I know for a fact that I put it in correctly since I have done it before but recently it's saying that it's incorrect and I have invalid credentials! I know I put it in right, I re-tried many times, restarted my
#167 [09:51] <cconk78> es it!
#168 [09:51] * vianajoao0412 [vianajoao0412@notlogged] has joined #minecrafthelp
#169 [09:51] <pie_flavor> cconk78: what does it say exactly?
#170 [09:54] <cconk78> "Sorry, but your username or password is incorrect! Please try again. If you need help, try the 'Forgot Password' link. (InvalidCredentialsException: Invalid credentials. Invalid username or password.)"
#171 [09:55] <cconk78> But I know it's correct
#172 [09:55] <pie_flavor> ok, just checking for something else
#173 [09:55] <pie_flavor> could you try logging into mojang.com with the same credentials?
#174 [09:56] <cconk78> i did, and it said it was incorrect
#175 [09:56] <cconk78> same thing with minecraft.net
#176 [09:56] <pie_flavor> cconk78: Well, you can always try resetting your password
#177 [09:56] <pie_flavor> but don't do that now
#178 [09:56] <pie_flavor> ??> cconk78 login/throttle
#179 [09:57] <Absol> cconk78: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#180 [09:57] <Absol> cconk78: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#181 [09:58] <cconk78> ive only tried twice in the last three hours
#182 [10:00] <cconk78> any other solutions
#183 [10:00] <pie_flavor> cconk78: in your message earlier you said you re-tried many times
#184 [10:01] <cconk78> yeah, its been like this for 5 days
#185 [10:01] <pie_flavor> and if you do it once in the three hour period, the timer is reset.
#186 [10:01] <pie_flavor> wait, 5 days? have you tried resetting your password?
#187 [10:01] <cconk78> no
#188 [10:01] <pie_flavor> uh
#189 [10:02] <pie_flavor> ??< index
#190 [10:02] <cconk78> i just now did
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#192 [10:02] <cconk78> its still not working
#193 [10:02] <pie_flavor> cconk78: you've done the reset password email?
#194 [10:02] <minecraftlover> help me my minecraft is not working!!!!!!!
#195 [10:02] <cconk78> yes i have
#196 [10:02] * yaboichris [yaboichris@notlogged] has joined #minecrafthelp
#197 [10:03] <minecraftlover> i have a minecraft clan meeting at 6:00
#198 [10:03] <pie_flavor> cconk78: wait three hours, try again.
#199 [10:03] <pie_flavor> if problem persists, contact mojang.
#200 [10:03] <minecraftlover> please?!
#201 [10:03] <pie_flavor> ??> cconk78 mojang/email
#202 [10:03] <Absol> cconk78: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#203 [10:03] <Absol> cconk78: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#204 [10:03] <minecraftlover> can i borrow somebodys account????????????????????????
#205 [10:03] <pie_flavor> minecraftlover: it would help if you said anything related to your problem
#206 [10:03] <pie_flavor> like what it is
#207 [10:03] <yaboichris> how can i reset my password
#208 [10:03] <yaboichris> bois
#209 [10:03] <pie_flavor> ??> yaboichris account/reset-password
#210 [10:03] <Absol> yaboichris: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#211 [10:03] <Absol> yaboichris: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#212 [10:03] <minecraftlover> i want to die
#213 [10:04] <pie_flavor> minecraftlover: transferring accounts is illegal
#214 [10:04] <yaboichris> i did that but never get the email
#215 [10:04] <pie_flavor> and we're not dumb enough to just give them out
#216 [10:04] <pie_flavor> what is yoru problem
#217 [10:04] <pie_flavor> yaboichris: what is your email provider
#218 [10:04] <minecraftlover> pie flavor
#219 [10:04] <yaboichris> gmail naturally
#220 [10:04] <pie_flavor> minecraftlover: say your problem and we can help you with it
#221 [10:04] <pie_flavor> yaboichris: are you sure it's the right email account? and you've checked your spam folder?
#222 [10:04] <minecraftlover> i have a problem with you now
#223 [10:04] <yaboichris> yes did both of those its weird..
#224 [10:05] <pie_flavor> yaboichris: interesting.
#225 [10:05] * pepe [pepe@notlogged] has joined #minecrafthelp
#226 [10:05] <pie_flavor> minecraftlover: are you going to state your actual problem
#227 [10:05] <pepe> hello?????
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#229 [10:05] <minecraftlover> hi
#230 [10:05] <pie_flavor> and allow us to help you with it
#231 [10:05] <pepe> pie flavor i need help
#232 [10:05] <minecraftlover> help
#233 [10:05] <pie_flavor> or are you going to continue spamming pointlessnesses
#234 [10:05] <pie_flavor> pepe: what with
#235 [10:05] <pepe> hello?
#236 [10:05] <pie_flavor> minecraftlover: i'm trying
#237 [10:05] <pie_flavor> can you tell me what the actual problem is
#238 [10:06] <minecraftlover> i need help BAD!q
#239 [10:06] * GreyVulpine kicked minecraftlover from #minecrafthelp (Reason: inecraftlover :Go away.)
#240 [10:06] <yaboichris> forget pepe
#241 [10:06] <pepe> shut up minecraftlover
#242 [10:06] <yaboichris> i need to get a new password
#243 [10:06] <cconk78> minecraftlover why do you want to die because you're going to miss your minecraft clan meeting lmao
#244 [10:06] * imgay [imgay@notlogged] has joined #minecrafthelp
#245 [10:06] <imgay> HELLO I NEED HELP??????????????????????????????????????????????????????????????????
#246 [10:06] <pie_flavor> yaboichris: in case of emergency, email mojang.
#247 [10:06] <GreyVulpine> !kb imgay
#248 [10:06] * GreyBot kicked imgay from #minecrafthelp (Reason: mgay :<Kicks:1493>)
#249 [10:06] <pie_flavor> ??> yaboichris mojang/email
#250 [10:06] <Absol> yaboichris: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#251 [10:06] <Absol> yaboichris: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#254 [10:08] <cconk78> thank you for your help pie lover
#255 [10:08] <cconk78> i'll try in 3 hours
#256 [10:08] <pie_flavor> cconk78: you're welcome.
#257 [10:08] <cconk78> have a good day
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#263 [10:11] <_kingkiller> so i cant seem to sign in to minecraft or minecrfat.net
#264 [10:13] <Stese> _kingkiller: What Error are you getting?
#265 [10:13] <pie_flavor> _kingkiller: how many tmies have you tried
#266 [10:13] <_kingkiller> i ahve tried upto 10 time yestarday and today combind
#267 [10:13] <_kingkiller> hvae*
#268 [10:13] <_kingkiller> have*
#269 [10:14] <pie_flavor> ??> _kingkiller login/throttle
#270 [10:14] <Absol> _kingkiller: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#271 [10:14] <Absol> _kingkiller: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#272 [10:14] <_kingkiller> k
#273 [10:15] <_kingkiller> i will stay here but if that doesnt work what should i do
#274 [10:15] <pie_flavor> _kingkiller: after waiting 3 hours, reset your password using the provided link.
#275 [10:15] <pie_flavor> if that doesn't work, come back her.
#276 [10:16] <_kingkiller> Should i sign out of my mojang account?
#277 [10:16] <pie_flavor> _kingkiller: Best not to touch anything until the 3 hours are up.
#278 [10:16] <pie_flavor> Anything Mojang-related, that is.
#279 [10:17] * MrDekstroker [MrDekstroker@notlogged] has joined #minecrafthelp
#280 [10:17] <_kingkiller> k
#281 [10:17] <_kingkiller> tnx
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#284 [10:17] <_kingkiller> i will be waiting now
#285 [10:17] <_kingkiller> is now afk
#286 [10:29] * yaboichris [yaboichris@notlogged] has quit. (Ping timeout: 195 seconds)
#287 [10:31] * Meow-J [Meow-J@notlogged] has quit. (Remote host closed the connection)
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#291 [10:51] <errer1001> I can't access my minecraft account. I migrated it a while ago and then stopped playing as my pc broke. Now I can log in to mojang but it says I haven't purchased the game and I can't log in via the client. This is infuriating
#292 [10:51] <_kingkiller> just cmae back to ask a question i tryed yestarday and i tryed today morning and it still didnt work so that 3 hour thing should have been gone
#293 [10:51] <mattym> errer1001, If you log in at account.mojang.com/me what do you see under the "My Games" section?
#294 [10:52] <mattym> _kingkiller, If your getting the errors you are, its most likely the lockout
#295 [10:52] <PugaBear> I can't access my account either
#296 [10:52] <_kingkiller> errer1000 same i cnat log into my account but can log into mojang
#297 [10:52] <_kingkiller> k
#298 [10:52] <errer1001> It gives an option to migrate my account - yet when I click it, it tells me it's already migrated
#299 [10:52] <_kingkiller> tnx matty how can i take the lockout off
#300 [10:53] <mattym> _kingkiller, As you were told, wait 3 hours from the last time you tried to log in or access anything Minecraft related, then try again
#301 [10:53] <PugaBear> I just came over here to ask why I'm getting an invalid password error *again* when I changed my password yesterday and I know with 200% certainty it's the correct password...other people are having the problem too
#302 [10:53] <errer1001> When I try to login to the client it just gives me the invalid login credentials error
#303 [10:53] <mattym> errer1001, Do you remeber what your ingame playername should be?
#304 [10:53] <errer1001> yes
#305 [10:53] <errer1001> errer1001
#306 [10:54] <_kingkiller> ow ok sorry forgort
#307 [10:54] <pie_flavor> _kingkiller: i fully explained igt
#308 [10:54] <mattym> errer1001, Looks like your name was changed, was that done by you?
#309 [10:54] <errer1001> ...Nope. What is the name now?
#310 [10:55] <errer1001> I've been off the game for about 7 months now since I had to purchase a new pc
#311 [10:55] <mattym> PugaBear, Whats the full error you get when you try to log in on the game launcher?
#312 [10:55] <mattym> errer1001, If you didnt change it, you will need to contact Mojang
#313 [10:55] <mattym> ??> errer1001 mojang/email
#314 [10:55] <Absol> errer1001: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#315 [10:55] <Absol> errer1001: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#316 [10:55] <errer1001> Thank you. Can you tell me what the name is now, just for curiosity sake?
#317 [10:56] <mattym> errer1001, No point
#318 [10:56] <PugaBear> Mattym InvalidCredentialsException: Invalid credentials. Invalid username or passowrd.
#319 [10:56] <mattym> PugaBear, And if you try to log in on the website?
#320 [10:56] <errer1001> Well I had a tiffy with a hacker again, he has trademark names. just seeing if he took over my account
#321 [10:56] <PugaBear> Well by now it would have locked me out again
#322 [10:57] <mattym> PugaBear, If you tried the pw reset while you were locked out yesterday it probably didnt take
#323 [10:57] <PugaBear> But I logged in yesterday afternoon with the new password
#324 [10:57] <mattym> PugaBear, Wait 3 hours from now, do another password reset, then attempt to log in
#325 [10:58] <mattym> PugaBear, Are you using the regular game launcher?
#326 [10:58] <PugaBear> Yes, downloaded from minecraft.net
#327 [10:58] <mattym> PugaBear, Then if your getting those errors and you know the info is right, its generally a lockout
#328 [10:59] <PugaBear> Maybe someone else is trying to log in as me...
#329 [10:59] <mattym> PugaBear, If you absolutely know the info has worked, try to log in again after 3 hours, if it doesnt work once, do a password reset
#330 [10:59] <PugaBear> Okay
#331 [10:59] * Stese [Stese@notlogged] has quit. (Quit: Web client closed)
#332 [10:59] <mattym> PugaBear, Not the errors you would get if that was the case
#333 [11:00] <PugaBear> Alright :L thanks anyways
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#337 [11:21] * Xxgotiadi45xX [Xxgotiadi45xX@notlogged] has joined #minecrafthelp
#338 [11:21] <Xxgotiadi45xX> please help me
#339 [11:22] <pie_flavor> Xxgotiadi45xX: with what?
#340 [11:23] * MaBa2610 [MaBa2610@notlogged] has quit. (Quit: Web client closed)
#341 [11:24] <Xxgotiadi45xX> I buy minecraft but my account does not work and I can not log on minecraft.net help me please
#342 [11:24] <pie_flavor> Xxgotiadi45xX: How did you buy Minecraft?
#343 [11:24] <_kingkiller> same problem as me Xxgotiadi45xX
#344 [11:24] <_kingkiller> but i had it since 2014
#345 [11:26] <Xxgotiadi45xX> paysafecard with a 25 euro and I pay on PC and on minecraft.net and I can not also connect can you help me ??
#346 [11:27] <Xxgotiadi45xX> help me
#347 [11:27] <pie_flavor> Xxgotiadi45xX: you can stop saying 'help me'
#348 [11:28] <Xxgotiadi45xX> ok
#349 [11:28] <pie_flavor> it's a little bit annoying
#350 [11:28] <pie_flavor> so are you sure you managed to buy the game? can you check your email for the account confirmation?
#351 [11:32] * Zzzeb [Zzzeb@notlogged] has joined #minecrafthelp
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#353 [11:33] <Xxgotiadi45xX> I have checked everything on my phone bill put her my command and my set (This is the invoice of your order at Mojang. We recommend that you print this email or save it to your computer. This will help us things if you were to lose access to your account you pay Mojang AB on Thu September 08 2016 2:23:08 p.m. UTC country: FR item purchased: 1+ Minecraft For EUR 23.95 Sum: £ 23.95 (including VAT 20%)
#354 [11:35] * zYoshi [zYoshi@notlogged] has joined #minecrafthelp
#355 [11:35] <pie_flavor> Xxgotiadi45xX: and are you signing into mojang with the same email?
#356 [11:35] <pie_flavor> Xxgotiadi45xX: and are you signing into mojang with the same email?
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#358 [11:35] * user [user@notlogged] has joined #minecrafthelp
#359 [11:35] <user> hi there is a website selling hacked minecraft accounts
#360 [11:35] <user> this minecraftity.com
#361 [11:36] <user> please do sometin stop them
#362 [11:36] <pie_flavor> user: unfortunately we're not mojang. we're people who like helping other people.
#363 [11:36] <pie_flavor> you can contact mojang here
#364 [11:36] <pie_flavor> ??> user mojang/email
#365 [11:36] <Absol> user: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#366 [11:36] <Absol> user: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#367 [11:36] <pie_flavor> but i doubt they can do anything to stop them
#368 [11:36] <user> ok
#369 [11:37] <Xxgotiadi45xX> yes
#370 [11:38] <pie_flavor> Xxgotiadi45xX: have you tried multiple times now
#371 [11:38] <Xxgotiadi45xX> yes yes
#372 [11:39] <pie_flavor> ??> Xxgotiadi45xX login/throttle
#373 [11:39] <Absol> Xxgotiadi45xX: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#374 [11:39] <Absol> Xxgotiadi45xX: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#375 [11:40] <Xxgotiadi45xX> I did not understand??
#376 [11:40] <pie_flavor> Xxgotiadi45xX: read what absol said
#377 [11:41] <Xxgotiadi45xX> okay but suddenly my account is blocked ??
#378 [11:41] <pie_flavor> Xxgotiadi45xX: Yes. It'll be blocked for 3 hours.
#379 [11:41] <pie_flavor> Again, read what Absol said.
#380 [11:41] <Xxgotiadi45xX> ok
#381 [11:41] <pie_flavor> Reset your password when the 3 hours is up.
#382 [11:42] <Xxgotiadi45xX> but you have a way to unlock it or not ??
#383 [11:42] <Lord_Ralex> "cannot be overridden"
#384 [11:42] <Lord_Ralex> So no
#385 [11:42] <pie_flavor> Xxgotiadi45xX: third time now
#386 [11:42] <pie_flavor> read what absol said
#387 [11:42] <pie_flavor> 'and cannot be overridden.'
#388 [11:43] <Xxgotiadi45xX> So I have bought minecraft !!
#389 [11:44] <pie_flavor> Xxgotiadi45xX: Correct!
#390 [11:44] <Xxgotiadi45xX> okay
#391 [11:44] <Xxgotiadi45xX> I'm sad
#392 [11:44] <Xxgotiadi45xX> bye
#393 [11:44] <pie_flavor> bye
#394 [11:44] <pie_flavor> idk why you're sad
#395 [11:45] <pie_flavor> you can fix it in 3 hours
#396 [11:45] <pie_flavor> inb4 'fix it in 3 hours? how?'
#397 [11:47] <_kingkiller> 2 hour 20 mins to go :)
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#399 [11:48] * d3rp_guy [d3rp_guy@notlogged] has joined #minecrafthelp
#400 [11:48] <d3rp_guy> ciao
#401 [11:48] <d3rp_guy> hi
#402 [11:48] * jordi2001 [jordi2001@notlogged] has joined #minecrafthelp
#403 [11:49] <d3rp_guy> hi
#404 [11:49] <pie_flavor> hi
#405 [11:49] <d3rp_guy> i have a problem on minecraft
#406 [11:49] <pie_flavor> i imagine so
#407 [11:49] <pie_flavor> what's the problem
#408 [11:50] <d3rp_guy> but first i use the translate because i'm italian wait 2 sec. m8
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#411 [11:52] <_kingkiller> ok
#412 [11:52] <_kingkiller> that was weaird i am back
#413 [11:52] <d3rp_guy> I put the installer minecraft after I did all the usual ACCEPT tells me finish and start minecraft but i activated when starto gives me a problem plz help
#414 [11:52] <pie_flavor> _kingkiller: yes we know
#415 [11:52] <pie_flavor> d3rp_guy: we need to know what the problem is
#416 [11:52] <pie_flavor> what does it say exactly
#417 [11:52] <d3rp_guy> if you have Skype and you know help me have d3rP Guy
#418 [11:53] <pie_flavor> ?? pm
#419 [11:53] <d3rp_guy> i can send a image on skype
#420 [11:53] <pie_flavor> whoops
#421 [11:53] <pie_flavor> ??> d3rp_guy imgur
#422 [11:53] <Absol> d3rp_guy: Imgur is an image hosting website at http://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#423 [11:53] <_kingkiller> who got that weaird message something like this
#424 [11:53] * jordi2001_ [jordi2001_@notlogged] has joined #minecrafthelp
#425 [11:53] <pie_flavor> d3rp_guy: put the image on imgur
#426 [11:53] <pie_flavor> put the link in the chat
#427 [11:53] <d3rp_guy> k 2 sec
#428 [11:54] <d3rp_guy> wot
#429 [11:54] <d3rp_guy> ah ok
#430 [11:55] <d3rp_guy> i do the screen
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#432 [11:55] * jordi2001_ [jordi2001_@notlogged] has quit. (Client Quit)
#433 [11:56] <d3rp_guy> ok
#434 [11:56] <d3rp_guy> we are almost there
#435 [11:56] <d3rp_guy> it takes a little bit
#436 [11:58] * sahira [sahira@notlogged] has joined #minecrafthelp
#437 [11:58] <d3rp_guy> WHAT
#438 [11:58] <d3rp_guy> WHAT
#439 [11:58] * sahira [sahira@notlogged] has left #minecrafthelp
#440 [11:58] <pie_flavor> WHAT?
#441 [11:58] <d3rp_guy> WHAT WHAT WHAT I BELIEVE IS DOING
#442 [11:58] <pie_flavor> i don't understand
#443 [11:59] <pie_flavor> put a screencap on imgur.com so we can help you
#444 [11:59] <pie_flavor> it's pretty easy
#445 [11:59] <d3rp_guy> YEEEEEEEEEEES
#446 [11:59] <d3rp_guy> I TRANSLATE
#447 [12:00] * ruan_ [ruan_@notlogged] has joined #minecrafthelp
#448 [12:00] <pie_flavor> k
#449 [12:01] * ruan_ [ruan_@notlogged] has quit. (Client Quit)
#450 [12:03] <d3rp_guy> basically telling me that "Unable to start Minecraft Runtime Environment. This is Most Likely Caused by a corrupted. Please try to reinstall Minecraft" and I have made and remade for about 3 hours (even more seriously) have been here after provandoci lunch and now has done PS I finished eating at 14:30: D
#451 [12:03] <d3rp_guy> THX M8 U AR TH3 B3ST M8 THX THX THX
#452 [12:03] <_kingkiller> what happend?!?!?
#453 [12:04] <pie_flavor> i have no idea either
#454 [12:04] <mattym> d3rp_guy, What antivirus/firewall software do you have installed?
#455 [12:05] <d3rp_guy> avast free
#456 [12:05] <mattym> ??> d3rp_guy tools/hjt
#457 [12:05] <Absol> d3rp_guy: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#458 [12:05] <Absol> d3rp_guy: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#459 [12:05] <d3rp_guy> absol i apokemon n000b
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#464 [12:07] <pie_flavor> ?? bot
#465 [12:07] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
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#472 [12:24] <nick2017> hello
#473 [12:24] <nick2017> can you come on my server
#474 [12:24] <nick2017> the ip is minecraftserver.nick-e.co.uk with normal port
#475 [12:24] <GreyVulpine> Please don't advertise here
#476 [12:25] <_kingkiller> umm i waited 3 hours changed my passwor dand still i cna tlog on to my minercfat account help me pls
#477 [12:25] * marklars2416 [marklars2416@notlogged] has joined #minecrafthelp
#478 [12:25] <GreyVulpine> _kingkiller - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#479 [12:26] <mattym> _kingkiller, You came here less than 3 hours ago saying you couldnt log in...
#480 [12:26] <_kingkiller> wait its been 3 hours i came here at 16:20
#481 [12:26] <_kingkiller> ow mattym somthing happend so i had to refresh my page
#482 [12:27] * qazwano\i [qazwano\i@notlogged] has joined #minecrafthelp
#483 [12:27] <_kingkiller> and i contacted mojang already and they said wait 30 min the try again i did that and still nothing
#484 [12:27] * marklars2416 [marklars2416@notlogged] has quit. (Client Quit)
#485 [12:28] <GreyVulpine> Then there's nothing else we can really sugguest for you, other than to wait, reset your password, then try logging in later
#486 [12:28] <_kingkiller> umm what the email for mojang customer
#487 [12:28] <GreyVulpine> _kingkiller - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#488 [12:29] * marklars2416 [marklars2416@notlogged] has joined #minecrafthelp
#489 [12:29] <_kingkiller> tnx
#490 [12:29] <_kingkiller> wait i did this already
#491 [12:29] * marklars2416 [marklars2416@notlogged] has quit. (Client Quit)
#492 [12:30] <GreyVulpine> That is the only way to contact Mojang Support
#493 [12:30] <_kingkiller> k
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#498 [12:31] <nick2017> is the ip for irc irc.esper.net?
#499 [12:32] <GreyVulpine> Yes.
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#526 [12:48] <Juan> Hi
#527 [12:48] * Magiobiwan [Magiobiwan@notlogged] has joined #minecrafthelp
#528 [12:49] * Ilya20335 [Ilya20335@notlogged] has joined #minecrafthelp
#529 [12:49] <Ilya20335> hi
#530 [12:50] <Ilya20335> привет всем
#531 [12:51] <Juan> who help me with a problem?
#532 [12:51] * Pangea [Pangea@notlogged] has joined #minecrafthelp
#533 [12:52] <Ilya20335> How to remove java.lang.nullpointerException: group?
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#536 [12:52] <mattym> Ilya20335, What antivirus/firewall software do you have installed
#537 [12:53] <Juan> minecraft gives me crash my report on Windows 10 you know why?
#538 [12:53] <mattym> ??> Juan launcher/crash-log
#539 [12:53] <Absol> Juan: We need to see your crash log, which appears after a crash.
#540 [12:53] <Absol> Juan: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#541 [12:54] <Juan> http://paste.ubuntu.com/23151092/ this?
#542 [12:54] * A3boodiii [A3boodiii@notlogged] has joined #minecrafthelp
#543 [12:54] <A3boodiii> Hi
#544 [12:54] <A3boodiii> http://paste.ubuntu.com/23151124/
#545 [12:55] <A3boodiii> Is anybody here>
#546 [12:55] <A3boodiii> ???
#547 [12:55] <A3boodiii> i am running wwindows 7
#548 [12:55] <mattym> A3boodiii, One moment
#549 [12:55] <A3boodiii> k
#550 [12:55] <A3boodiii> windows*
#551 [12:56] <mattym> A3boodiii, Download and Install the file from this page https://downloadcenter.intel.com/download/22165
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#553 [12:56] <mattym> Juan, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#554 [12:57] <A3boodiii> then?
#555 [12:57] <Juan> ok thanks mattym
#556 [12:57] <mattym> A3boodiii, Download and Install the file
#557 [12:57] * qazwano\i [qazwano\i@notlogged] has quit. (Quit: Web client closed)
#558 [12:57] <A3boodiii> I am installing it
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#560 [13:00] <NIKITAzed> hey I got this issue recently, "java.io.IOException: An Existing connection was forcibly closed by the remote host" its been working on and off for a week, currently it doesn't want to work, and I believe its an issue with my router(cable to router to modem, not wifi) as when ever I connect directly to the modem it works fine
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#562 [13:01] <mattym> NIKITAzed, Yeah, that error would normally indicate some connection issues between you and the server. If it works as you explain, try calling your provider to get a new router
#563 [13:01] <NIKITAzed> so its not something you think I would be able to fix without a new router ?
#564 [13:02] <mattym> NIKITAzed, You could call your provider and see if there are steps to determing if the router is broken. But generally with that issue its a connection related problem
#565 [13:03] <mattym> NIKITAzed, And if as you say, it works fine when you just use the modem, its likely the router
#566 [13:03] <NIKITAzed> I see, thanks
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#571 [13:16] <NIKITAzed> mattym, but when I connect to any other server it works fine ,only my friends realm server, can't test other realm servers because don't have any though
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#573 [13:17] <mattym> NIKITAzed, Still some sort of connection issue, call your ISP and see if they have instructions you should follow to reset/reconfigure your router, if that doesnt work, its eather an issue with the router or something out of your control
#574 [13:20] * editios [editios@notlogged] has joined #minecrafthelp
#575 [13:21] <editios> hi
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#578 [13:29] <editios> ok
#579 [13:29] <editios> i need help
#580 [13:29] <editios> i need a list of EVERY minecraft edition
#581 [13:29] <editios> like mcpe, mc pc, mc win10 ETC
#582 [13:29] <editios> but I want a list of every single edition
#583 [13:29] <mattym> editios, Its called google
#584 [13:30] <editios> ik
#585 [13:30] <editios> but
#586 [13:30] <editios> i cant find every edition
#587 [13:30] <Anna> try minecraft.net
#588 [13:30] <editios> thAT only shows the PC
#589 [13:30] <editios> i want like the 4K edition
#590 [13:30] <NIKITAzed> I just typed that in google and a help.mojang page came up that lists them
#591 [13:30] <editios> ETC
#592 [13:30] <editios> thats not every edition
#593 [13:31] <NIKITAzed> it shows 9, how many are there
#594 [13:31] <editios> thats only the mainstream editions
#595 [13:31] <Anna> minecraft.net shows others too
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#597 [13:31] <mattym> editios, Its the official editions
#598 [13:31] <mattym> editios, Anything else is not
#599 [13:31] <editios> there are other ones
#600 [13:31] <editios> like the minecraftEDU
#601 [13:31] <editios> officail
#602 [13:32] <editios> offical
#603 [13:32] <editios> i wanna know ALL the editions
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#605 [13:32] <editios> i dont know if they are hiding anymore
#606 [13:32] <editios> like the EDU one
#607 [13:32] <editios> was not a popular one
#608 [13:33] <mattym> editios, Besided anything listed on the wiki http://minecraft.gamepedia.com/Minecraft_Wiki
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#610 [13:34] <editios> mh
#611 [13:34] <editios> still not seeing the EDU edition and the 4K edition
#612 [13:34] <editios> or the rasberry pi eiditon
#613 [13:35] <mattym> 4k edition no longer exists, and Pi is no longer developed and EDU is edition is an official partnership but not really a different edition of minecraft
#614 [13:36] <editios> oh
#615 [13:36] <editios> then what is the EDU
#616 [13:36] <editios> is it not something mojang is making?
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#619 [13:36] <mattym> editios, It is, its an education tool set inside minecraft
#620 [13:36] <editios> what version
#621 [13:36] <editios> is it set in
#622 [13:37] <editios> win 10?
#623 [13:37] <editios> edition?
#624 [13:37] <mattym> editios, regular MC i believe
#625 [13:38] <editios> crud
#626 [13:38] <editios> mh
#627 [13:38] <editios> no wait
#628 [13:38] <editios> i think it is win 10 edition
#629 [13:38] <editios> watching some gameplay and the hand wobbles
#630 [13:38] <editios> and stuff
#631 [13:38] <editios> when you shake your head
#632 [13:38] <mattym> editios, What does any of it matter?
#633 [13:38] <editios> i just wonder
#634 [13:38] <editios> and how much is EDU eiditon gonna cost
#635 [13:38] <editios> i might put some money aside for it
#636 [13:39] <mattym> editios, Do you work for a school?
#637 [13:39] <editios> no
#638 [13:39] <editios> i dont
#639 [13:39] <mattym> editios, Then its not available to you
#640 [13:40] <editios> oh ;-;
#641 [13:40] <editios> so i cant just get it for fun
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#643 [13:40] <editios> that sucks
#644 [13:40] <editios> i was gonna get it for fun
#645 [13:41] <editios> yep its for win 10 eiditon
#646 [13:41] <editios> edition
#647 [13:42] <mattym> editios, There is MinecraftEDU a liscenced mod based on regular MC, and Minecraft Education Edition from Mojang, another based on regular MC, both are only sold to educational institutions
#648 [13:43] <editios> i wonder why
#649 [13:43] <editios> they would make more money selling it to the public
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#652 [13:43] <mattym> editios, Its a reduced cost education version, they would loose money if they sold it to the public
#653 [13:43] <mattym> editios, Its a reduced cost education version, they would loose money if they sold it to the public
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#655 [13:44] <editios> oh
#656 [13:44] <editios> mh
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#670 [14:32] <Nydas> i have this problem java-lang-nullpointerexception-group how i can resolve?
#671 [14:33] <mattym> Nydas, What antivirus/firewall software do you have installed?
#672 [14:33] <Nydas> i have windows defender, i m sure i dont have any anti virus
#673 [14:33] <Nydas> i have malware anti bites
#674 [14:33] <mattym> ??> Nydas tools/hjt
#675 [14:33] <Absol> Nydas: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#676 [14:33] <Absol> Nydas: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#677 [14:35] <Nydas> http://paste.ubuntu.com/23151429/
#678 [14:35] <mattym> Nydas, Read the info Absol gave you
#679 [14:36] <Nydas> http://paste.ubuntu.com/23151434/
#680 [14:36] <Nydas> this is with the tool
#681 [14:37] <Nydas> how i can fix that poblem?
#682 [14:37] <mattym> ??> Nydas av/adwcleaner
#683 [14:37] <Absol> Nydas: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#684 [14:37] <Absol> Nydas: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#685 [14:37] <mattym> Nydas, try the instructions Absol wrote above
#686 [14:38] <Nydas> ok i try
#687 [14:40] <Nydas> AdwCleaner found no threat on your computer!
#688 [14:40] <Nydas> this is the message
#689 [14:40] <mattym> Nydas, The scan found nothing?
#690 [14:40] <Nydas> yes
#691 [14:40] <mattym> ok
#692 [14:40] <mattym> ??> Nydas win/reinst
#693 [14:40] <Absol> Nydas: You may need to reinstall the locally installed files that Minecraft puts into place.
#694 [14:40] <mattym> Nydas, Try that ^
#695 [14:40] <Absol> Nydas: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#696 [14:41] <mattym> ^
#697 [14:41] <Nydas> ok i delete all file into .minecraft
#698 [14:42] <Nydas> i open now minecraft
#699 [14:42] <mattym> Nydas, Yes, start it again and see if you are still getting the error
#700 [14:42] <Nydas> ok its downloading the version
#701 [14:44] <Nydas> the same error
#702 [14:45] <mattym> Nydas, Can you get me a paste link to the current crash
#703 [14:45] <Nydas> http://paste.ubuntu.com/23151468/
#704 [14:46] <mattym> Nydas, can you try it on the current version
#705 [14:46] <Nydas> what?
#706 [14:46] <Nydas> i try 1.8.9 of minecraft
#707 [14:46] <mattym> Nydas, Can you see if it works on the current version of Minecraft, if it crashes get me that crash
#708 [14:47] <Nydas> this error is only when i try to connect on a server
#709 [14:47] <Nydas> i dont know any minecraft server with 1.10.2
#710 [14:48] <Nydas> i can play single but not multiplayer
#711 [14:48] <mattym> Nydas, use the test server at: mctest.ae97.net
#712 [14:48] <Nydas> [21:47:51] [Client thread/INFO]: Setting user: Nydas [21:47:52] [Client thread/WARN]: Skipping bad option: lastServer: [21:47:52] [Client thread/WARN]: Skipping bad option: streamPreferredServer: [21:47:52] [Client thread/INFO]: LWJGL Version: 2.9.4 [21:47:52] [Client thread/INFO]: Reloading ResourceManager: Default [21:47:53] [Sound Library Loader/INFO]: Starting up SoundSystem... [21:47:53] [Thread-5/INFO]: Initial
#713 [14:49] <Nydas> http://paste.ubuntu.com/23151479/
#714 [14:49] <Nydas> sorry fail
#715 [14:49] <mattym> Nydas, Can you get me the output for the launcher log tab from the launcher?
#716 [14:51] <Nydas> i have only screen
#717 [14:51] <Nydas> http://imgur.com/jI1vDiC
#718 [14:52] <mattym> Nydas, Start the game, and get me what shows up in the Launcher Log tab
#719 [14:53] <Nydas> http://paste.ubuntu.com/23151498/
#720 [14:54] <mattym> Nydas, Thats all that shows up
#721 [14:54] <Nydas> http://paste.ubuntu.com/23151509/
#722 [14:54] <Nydas> this is all
#723 [14:55] <mattym> Nydas, Hmm, the error you are getting is usually something blocking the game from connecting
#724 [14:55] <mattym> Nydas, Didnt see anything in the HJT report, and ADWCleaner didnt find anything...
#725 [14:56] <mattym> Nydas, Are you on your own internet connection or a school/work/public connection?
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#728 [14:56] <Nydas> yes is my
#729 [14:56] <Nydas> with ethernet
#730 [14:56] <Nydas> http://paste.ubuntu.com/23151522/
#731 [14:57] <Nydas> this is for hjt
#732 [14:57] <mattym> Nydas, Try restarting the computer and your internet connection.
#733 [14:57] <Nydas> ok
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#735 [15:04] <littlelee196> I need help with my Minecraft graphical settings it continues to change colors between green blue yellow and red as well as changing textures
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#737 [15:06] <Nydas> im back
#738 [15:08] <mattym> Nydas, Any change?
#739 [15:08] <mattym> littlelee196, Are you using any texturepack?
#740 [15:08] <Nydas> i dont start minecraft
#741 [15:08] <Nydas> no little
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#743 [15:10] <Nydas> http://paste.ubuntu.com/23151562/
#744 [15:10] <Nydas> http://paste.ubuntu.com/23151564/
#745 [15:11] <mattym> Nydas, And it still only happens when using a server? No issue on single player?
#746 [15:12] <Nydas> yes now
#747 [15:12] <Nydas> http://paste.ubuntu.com/23151570/
#748 [15:13] <mattym> Nydas, Can you run the HijackThis program again from the start
#749 [15:14] <Nydas> now i can fix checked
#750 [15:14] <Nydas> select all?
#751 [15:15] <mattym> Nydas, ?
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#753 [15:15] <mattym> Nydas, I just need you to get a new log/HJT report from it
#754 [15:16] <Nydas> http://paste.ubuntu.com/23151583/
#755 [15:16] <BringITThen> Hi i cant log me into my Account .. at the websie ans the game... i wait over 10 hours and try to set new passwort and to log in
#756 [15:17] <mattym> Nydas, Do you have cyberghost on?
#757 [15:17] <Nydas> no i havent
#758 [15:17] <mattym> BringITThen, Whats the exact error you get when trying to log into the game
#759 [15:17] <mattym> Nydas, Try uninstalling that
#760 [15:17] <Nydas> ok mattym
#761 [15:17] <BringITThen> at the website Error! Unknown e-mail address or password.
#762 [15:18] <BringITThen> but i get the email to set the new password
#763 [15:18] <Nydas> mattym, i have unistalled it
#764 [15:18] <mattym> BringITThen, And like I asked, what about the on the game launcher
#765 [15:18] <mattym> Nydas, Restart the computer and check Minecraft again
#766 [15:18] <Nydas> ok mattym
#767 [15:19] <BringITThen> InvalidCredentailsException at the game launcher
#768 [15:20] <mattym> BringITThen, And are you sure you waited at least 3 hours since the last failed login before you did the password reset?
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#771 [15:23] <BringITThen> Yes i wait for 5 hours
#772 [15:24] <mattym> ??> BringITThen tools/hjt
#773 [15:24] <Absol> BringITThen: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#774 [15:24] <Absol> BringITThen: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#775 [15:24] <BringITThen> no tools nothing
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#777 [15:24] <mattym> BringITThen, Foloow the instructions Absol wrote
#778 [15:24] <BringITThen> ok i will try
#779 [15:24] <Nydas> im im back
#780 [15:24] <mattym> Nydas, Did you try Minecraft again?
#781 [15:25] <Nydas> nope
#782 [15:25] <Nydas> i try now
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#786 [15:28] <Nydas> http://paste.ubuntu.com/23151632/
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#788 [15:29] <Nydas> mattym. what do now?
#789 [15:29] <mattym> Nydas, Yeah that crash is almost always an ativirus or some other program blocking the game from working, but your HJT report shows nothing that would normaly cause that
#790 [15:29] <mattym> ??> Nydas win/reinst
#791 [15:29] <Absol> Nydas: You may need to reinstall the locally installed files that Minecraft puts into place.
#792 [15:29] <Absol> Nydas: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#793 [15:29] <mattym> Nydas, Try those instructions one more time ^
#794 [15:29] <Nydas> windows reinstall?
#795 [15:30] <Nydas> its win 10 free?
#796 [15:30] <Nydas> is win 10 or win 8 the best?
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#798 [15:30] <mattym> No/Not Anymore
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#800 [15:30] <Nydas> its bettern win 8 or 10?
#801 [15:30] <mattym> Nydas, The instructions Absol wrote
#802 [15:31] <Nydas> i tryied
#803 [15:31] <mattym> Nydas, Try them again, now that the other program is removed
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#806 [15:34] <mattym> ??> Nydas av/malwarebytes
#807 [15:34] <Absol> Nydas: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#808 [15:34] <Absol> Nydas: Download it here: http://www.malwarebytes.org/
#809 [15:34] <mattym> Nydas, Also try those instructions ^
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#843 [17:12] <JayMerlin> I don't really know what is going on but i recently got my computer updated to windows 10 and then when i try to play mc it crashes and then pops up a thing that sends me to a website about the pixel format not being accelerated i followed the instructions and it still doesnt work so i did the other option and then i had to copy to ubuntu pastebin and then it told me to ask a help team or whatever
#844 [17:12] <JayMerlin> and the link to my ubuntu pastebin page or whatever is http://paste.ubuntu.com/23151944/
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#850 [17:30] <WizzProGames> Yes, I need help because apparently someone hacked into my Minecraft PC account.
#851 [17:31] <GreyVulpine> WizzProGames - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#852 [17:31] <WizzProGames> Yes, But I'm scared that someone will hack into t
#853 [17:31] <WizzProGames> it.
#854 [17:31] * oldtopman [oldtopman@notlogged] has joined #minecrafthelp
#855 [17:32] <WizzProGames> Logan.oneal17@gmail.com This is the email that hacked into my account.
#856 [17:32] <WizzProGames> And they changed the username into IHateAutism
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#858 [17:33] <WizzProGames> Hello?
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#862 [17:36] <JayMerlin> IM quiet
#863 [17:38] <mattym> JayMerlin, Download and Install the Catalyst Software Suite from this page http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
#864 [17:38] * NeedToChangeMCUsername [NeedToChangeMCUsername@notlogged] has joined #minecrafthelp
#865 [17:39] <NeedToChangeMCUsername> Hello, I am WizzProGames, Someone managed to hack into my account and changed my User name, And it says I cant change it in 30 days, can someone help me with that?
#866 [17:39] <mattym> NeedToChangeMCUsername, Fill out the form you were already linked
#867 [17:39] <NeedToChangeMCUsername> I already fixed the security questions and ETC.
#868 [17:40] <NeedToChangeMCUsername> I just need to change my username.
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#875 [17:46] <NightDark2> how I can solve this problem? http://paste.ubuntu.com/23152199/
#876 [17:47] <mattym> NightDark2, Your computer does not meet the minimum requirements for the game.
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#879 [17:57] <NightDark2> but it is to solve or no way?
#880 [17:57] <mattym> NightDark2, You can solve the problem with a new computer.
#881 [17:57] <NightDark2> ok
#882 [17:57] <NightDark2> thanks
#883 [17:58] <NightDark2> bye
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#887 [18:02] <en1gMATIC> My minecraft won't launch, it says there was "difficulty rendering aspects of the game", and that I need to upgrade my graphics drivers, however I dont know how to do that so the support site said to do some things with dxdiag and then pase the stuff here:
#888 [18:02] <en1gMATIC> http://paste.ubuntu.com/23152246/
#889 [18:03] <mattym> en1gMATIC, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#890 [18:03] <en1gMATIC> k thx
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#900 [18:49] <Efe07> hey
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#903 [18:50] <Efe07> Hi
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#905 [18:50] <Efe07> Hello
#906 [18:51] <Efe07> Hello
#907 [18:52] <Efe07> Hello
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#909 [18:55] <cat> Every time i load minecraft it loads and then says oh your minecraft crashed and to come here but i cant get what you guyssay to do i need more explanation
#910 [18:55] <mattym> ??> cat launcher/crash-log
#911 [18:55] <Absol> cat: We need to see your crash log, which appears after a crash.
#912 [18:55] <Absol> cat: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#915 [18:57] <cat> http://paste.ubuntu.com/23152406/
#916 [18:57] <pie_flavor> that's not actually what was requested
#917 [18:58] <cat> what other url then
#918 [18:58] <pie_flavor> read the instructions
#919 [18:58] <pie_flavor> absol was super clear
#920 [18:58] <pie_flavor> actually, if it was 'pixel format not accelerated', you can skip that and just say so.
#921 [18:59] <Lord_Ralex> the fact they posted a dxdiag says it is so
#922 [18:59] <pie_flavor> Lord_Ralex: nobody ever mentioned it to him
#923 [18:59] <mattym> cat, Download and Install the most recently dated Radeon Software from this page http://support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064
#924 [19:00] <Lord_Ralex> pie_flavor, if they come here and post a dxdiag report, there is 1 page that tells them to remotely do that
#925 [19:00] <Lord_Ralex> And that's the Pfna page
#926 [19:00] <pie_flavor> oh, is it linked to automatically by the client?
#927 [19:00] <pie_flavor> or something?
#928 [19:00] <Lord_Ralex> When they crash with that error, yes
#929 [19:00] <Lord_Ralex> They get taken to that dxdiag support page, which in turn will get them here
#930 [19:00] <pie_flavor> ah. didn't know that
#931 [19:01] <cat> im so confused
#932 [19:02] <mattym> cat, Download and Install the most recently dated Radeon Software from this page http://support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064
#933 [19:02] <cat> ok
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#947 [19:42] <Frosty> why mine minecraft payed cant join ?
#948 [19:43] <Frosty> chockettimeoutexception: conect time out why this ?
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#954 [20:01] <JD_> java runtime error?
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#959 [20:06] <pie_flavor> JD_: which one
#960 [20:06] <pie_flavor> Frosty: where do you see this error?
#961 [20:07] <JD_> access violation
#962 [20:07] <pie_flavor> ooh.
#963 [20:08] <pie_flavor> ??> JD_ launcher/crash-log
#964 [20:08] <Absol> JD_: We need to see your crash log, which appears after a crash.
#965 [20:08] <Absol> JD_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#968 [20:13] <JD_> http://paste.ubuntu.com/23152597/
#969 [20:14] <mattym> JD_, What version of the game are you on?
#970 [20:15] <JD_> its set to use the latest
#971 [20:16] <mattym> JD_, On the launcher before you hit play, on the lower right what version does it says its going to start?
#972 [20:16] <JD_> 1.10.2
#973 [20:17] <mattym> ??> JD_ win/dxdiag
#974 [20:17] <Absol> JD_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#975 [20:20] <JD_> thx
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#977 [20:20] <mattym> ?
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#979 [20:21] <LunarWyvern> When I downloaded Minecraft it siad, "Sorry for the inconvenience"
#980 [20:21] <LunarWyvern> "Minecraft has crashed"
#981 [20:21] <mattym> ??> LunarWyvern launcher/crash-log
#982 [20:21] <Absol> LunarWyvern: We need to see your crash log, which appears after a crash.
#983 [20:22] <Absol> LunarWyvern: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#984 [20:23] <LunarWyvern> http://paste.ubuntu.com/23152606/
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#986 [20:23] <mattym> ??> LunarWyvern win/dxdiag
#987 [20:23] <Absol> LunarWyvern: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#988 [20:24] <LunarWyvern> Thanks for the help ill try that
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#990 [20:30] <LunarWyvern> http://paste.ubuntu.com/23152613/ here is the link Absol
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#992 [20:30] <mattym> LunarWyvern, One moment
#993 [20:31] <mattym> LunarWyvern, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#994 [20:32] <LunarWyvern> Okay, thank you very much
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#997 [20:46] <CCH2000> When I try to install it it says the run time is corrupt or something like that.
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#1000 [21:11] * fluffybunny [fluffybunny@notlogged] has joined #minecrafthelp
#1001 [21:13] <fluffybunny> I keep getting Looks like Javascript is disabled error. Have already checked Chrome and IE settings-what am I missing?
#1002 [21:14] <fluffybunny> Running Windows 10
#1003 [21:14] <urielsalis> fluffybunny, where you see that?
#1004 [21:14] <fluffybunny> Start up screen for Minecraft
#1005 [21:15] <urielsalis> fluffybunny, can you make a screenshot?
#1006 [21:15] <urielsalis> ??> fluffybunny win/screenshot
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#1009 [21:16] <fluffybunny> How do I insert it into the chat?
#1010 [21:16] <urielsalis> ??> fluffybunny imgur
#1011 [21:16] <Absol> fluffybunny: Imgur is an image hosting website at http://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#1012 [21:18] * Malpais2001 [Malpais2001@notlogged] has joined #minecrafthelp
#1013 [21:19] <Malpais2001> It is about minecon
#1014 [21:19] <urielsalis> Malpais2001, just ask
#1015 [21:19] <urielsalis> :)
#1016 [21:20] <Malpais2001> I was wondering did you guys send out minecon tickets. If so is this the last week to get it?
#1017 [21:20] <Malpais2001> It is true
#1018 [21:20] <fluffybunny> Here is the screenshot: http://imgur.com/rW1ca0v
#1019 [21:20] <urielsalis> Malpais2001, Minecon tickets are already sold out, they are sold in 2 batches
#1020 [21:20] <urielsalis> ??> fluffybunny tools/hjt
#1021 [21:20] <Absol> fluffybunny: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1022 [21:20] <Absol> fluffybunny: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#1028 [21:29] <fluffybunny> Here it is: http://paste.ubuntu.com/23152753/
#1029 [21:29] <urielsalis> fluffybunny, one moment
#1030 [21:31] <urielsalis> ??> fluffybunny av/bitdefender
#1031 [21:31] <Absol> fluffybunny: Don't use BitDefender. http://is.gd/1RJ0jT
#1032 [21:31] <urielsalis> fluffybunny, also ContentWatch might be filtering it, I would check that too
#1033 [21:31] <Absol> urielsalis: Please keep it civil
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#1035 [21:32] <urielsalis> ?
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#1037 [21:33] <urielsalis> fluffybunny, also why do you run both Avast and Bitdefender?
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#1039 [21:37] <fluffybunny> Avast was pre-installed and Bitdefender had decent reviews. Net Nanny/ContentWatch should be disabled/expired
#1040 [21:37] <Absol> fluffybunny: Please keep it civil
#1041 [21:38] <Lord_Ralex> if you are going to say the content watch, let's put a space in it
#1042 [21:38] <Lord_Ralex> so absol shuts up
#1043 [21:38] <urielsalis> ^
#1044 [21:38] <urielsalis> fluffybunny, can you download the latest launcher from minecraft.net/download?
#1045 [21:39] <fluffybunny> Did that
#1046 [21:39] <urielsalis> fluffybunny, then lets try something else
#1047 [21:39] <urielsalis> ??> fluffybunny av/malwarebytes
#1048 [21:39] <Absol> fluffybunny: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1049 [21:39] <Absol> fluffybunny: Download it here: http://www.malwarebytes.org/
#1050 [21:39] <urielsalis> fluffybunny, can you run a scan with that and delete everything it finds?
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#1053 [21:51] <fluffybunny> In process
#1054 [21:51] <urielsalis> fluffybunny, it might take a while
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#1057 [21:59] <Mia> I forgot my minecraft email
#1058 [22:00] <urielsalis> ??> Mia account/forgot-email
#1059 [22:00] <Absol> Mia: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1060 [22:00] <Mia> Well I was wondering if you could locate it
#1061 [22:00] <urielsalis> Mia, we are just volunteers here :)
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#1065 [22:20] <fluffybunny> scan done - 0 threats found.
#1066 [22:20] <urielsalis> fluffybunny, hmm
#1067 [22:21] <urielsalis> fluffybunny, are you sure you are using the official launcher? Never saw that in the news panel
#1068 [22:21] <mattym> fluffybunny, If content-watch is not being used, it should be removed. You should also remove BitDefender and Avast, restart then restart the computer
#1069 [22:22] <fluffybunny> believe so - nativelog: Set run directory to C:\Program Files (x86)\Minecraft Native Launcher Version: 307 Operating System: Windows 10 Home Application Hash: 40a55daa6845b0e1e797461386a218193b14e7d6 Application Data directory: C:\Users\camrie\AppData\Roaming Executable Path: MinecraftLauncher.exe App Directory dir: C:\Program Files (x86)\Minecraft Start dir: C:/Program Files (x86)/Minecraft Launcher dir: C:/Program Files
#1070 [22:22] <mattym> fluffybunny, If Minecraft works after the restart, you should be safe to reinstall Avast
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#1072 [22:26] <fluffybunny> I think we got it - other filtering service was blocking...just curious - what do you use instead of BitDefender?
#1073 [22:27] <urielsalis> We recommend avast here :)
#1074 [22:27] <fluffybunny> that's not just a vpn?
#1075 [22:27] <urielsalis> Nope
#1076 [22:27] <urielsalis> ??> fluffybunny av/avast
#1077 [22:28] <Absol> fluffybunny: Avast! Anti-virus: http://www.avast.com/free-antivirus-download
#1078 [22:28] <fluffybunny> cool - THANK YOU so much everyone for your help!
#1079 [22:28] * urielsalis tips hat
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#1081 [22:44] <Arceus3251> Hi! I'm having an issue with my Minecraft Here's the crash log: http://pastebin.com/ydT6QKzJ
#1082 [22:46] <Arceus3251> Uh.. Hello?
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#1090 [23:08] <FalsePromise> i can't allocate more than 1 G ram to minecraft
#1091 [23:08] <FalsePromise> doesn't matter how hard i try
#1092 [23:08] <FalsePromise> how many methods
#1093 [23:08] <FalsePromise> minecraft just can't do it
#1094 [23:08] <FalsePromise> it just fucking can't
#1095 [23:08] <Absol> FalsePromise: Please keep it civil
#1096 [23:08] <FalsePromise> fuck you
#1097 [23:08] * Absol kicked FalsePromise from #minecrafthelp (Reason: alsePromise :Keep it civilized, you are just a human being)
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#1103 [23:30] <NekoChansLAmnet> my friend just got minecraft but it is stuck in demo mode, what do we do to fix it?
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#1105 [23:32] <Andrio> ??> NekoChansLAmnet account/bug/demo
#1106 [23:32] <Absol> NekoChansLAmnet: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
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#1108 [23:34] <NekoChansLAmnet> we have tried the support on that link, he has the verification email and receipt of purchase.
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#1113 [23:56] <Babooshka> I'm having a problem. When i try to join a server i get the error "java.lang.nullpointerexception: grouo".
#1114 [23:57] <Babooshka> Group^
#1115 [23:57] <mattym> Babooshka, what antivirus/firewall software do you have installed?
#1116 [23:57] <Babooshka> Avast
#1117 [23:57] <Babooshka> And i have uninstalled it
#1118 [23:57] <pie_flavor> but avast is good :(
#1119 [23:57] <mattym> Babooshka, Have you restarted since the uninstall?
#1120 [23:57] <Babooshka> I have also uninstalled java and Minecraft
#1121 [23:57] <Babooshka> And i uninstalled and reinstalled
#1122 [23:58] <mattym> ??> Babooshka tools/hjt
#1123 [23:58] <Absol> Babooshka: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1124 [23:58] <Absol> Babooshka: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1125 [23:58] <Babooshka> Oh ik the log file
#1126 [23:58] <Babooshka> Incremental cms is deprecated
#1127 [23:58] <mattym> Babooshka, Read all the info from Absol
#1128 [23:58] <Babooshka> Try using 64 bit java
#1129 [23:59] <mattym> Babooshka, run that tool and get me the log it creates
#1130 [23:59] <Babooshka> I'm doing this from my phone
#1131 [23:59] <mattym> Babooshka, Can you log in from the PC you have the issue on
#1132 [23:59] <Babooshka> I'll log in with with my computer is that ok
#1133 [23:59] <mattym> Babooshka, Is it the one you are having the problem on?