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#6 [00:55] <lallandi> The Pixel Format Not Accelerated, the link to the dxdiag report is: http://paste.ubuntu.com/23205795/
#7 [00:57] <pie_flavor> lallandi: Download and install the third option on this page https://downloadcenter.intel.com/download/25978
#8 [00:57] <pie_flavor> Then reboot your computer.
#9 [00:58] <lallandi> okay i`ll try that, thanks
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#13 [01:42] <MSWS> He
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#33 [04:24] <Iemur> Hello, i'm trying to get the password to my minecraft account, but everytime i try to reset password i don't get the email? I originally did it 2 times, it let me reset the password, but the password i did didn't work, so i reset again and email didnt go through, is anyone able to help me?
#34 [04:29] <Iemur> welp, guese not.
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#41 [04:57] <Erialism> Hello, anyone that knows anything about graphic cards?
#42 [04:59] <CarnageG> I cannot play Minecraft, I keep on getting that error about drivers and I have updated them and nothing. I even lowered my Java to 7 and nothing. Please help as I just bought this game
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#46 [04:59] <CarnageG> I cannot play Minecraft, I keep on getting that error about drivers and I have updated them and nothing. I even lowered my Java to 7 and nothing. Please help as I just bought this game
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#48 [05:02] <CarnageG> I cannot play Minecraft, I keep on getting that error about drivers and I have updated them and nothing. I even lowered my Java to 7 and nothing. Please help as I just bought this game
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#50 [05:31] <CarnageG> I cannot play Minecraft, I keep on getting that error about drivers and I have updated them and nothing. I even lowered my Java to 7 and nothing. Please help as I just bought this game
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#62 [06:54] <misa> http://paste.ubuntu.com/23206764/
#63 [06:55] <misa> 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109
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#65 [06:56] <misa> -------- System Information ------------------ Time of this report: 9/18/2016, 13:49:01 Machine name: PC-PC Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506) Language: English (Regional Setting: English) System Manufacturer: BIOSTAR Group System Model: NF520-A2 SE BIOS: )Phoenix - Award WorkstationBIOS v6.00PG Processor:
#66 [06:57] <misa> please help
#67 [06:57] <Andrio> Hm
#68 [06:57] * BonjourJeSuisFrancais [BonjourJeSuisFrancais@notlogged] has joined #minecrafthelp
#69 [06:57] <Andrio> Your system almost matches the one my browser pre-filled on NVIDIA's site.
#70 [06:57] <Andrio> misa, install this driver: http://www.nvidia.co.uk/download/driverResults.aspx/106394/en-uk
#71 [06:57] <Andrio> misa, install this driver: http://www.nvidia.co.uk/download/driverResults.aspx/106394/en-uk
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#73 [06:58] <BonjourJeSuisFrancais> en fait mon probleme c'est que je n'arrive pas à me connecter à mon compte minecraft sur mon ordinateur
#74 [06:58] <BonjourJeSuisFrancais> ça marche sur tous mes appareils sauf celui si
#75 [06:59] <BonjourJeSuisFrancais> quelqu'un peut il m'aider ?
#76 [06:59] <misa> i dont understand
#77 [06:59] <misa> english
#78 [06:59] <BonjourJeSuisFrancais> I am french
#79 [06:59] <BonjourJeSuisFrancais> sorry
#80 [06:59] <BonjourJeSuisFrancais> :(
#81 [06:59] <Chromaryu> BonjourJeSuisFrancais:
#82 [06:59] <Chaoticly> Andrio can translate it with Absol right?
#83 [06:59] <misa> do you speak english
#84 [07:00] <Andrio> uh
#85 [07:00] <Chromaryu> use google translate?
#86 [07:00] <misa> ok
#87 [07:00] <Andrio> Absol can't do that.
#88 [07:00] <Andrio> Google can.
#89 [07:00] <Chromaryu> ?? lang/fr
#90 [07:00] <Absol> lang/fr: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#91 [07:00] <Chaoticly> I could have sworn I saw someone ^^^
#92 [07:00] <Chaoticly> OH
#93 [07:00] <Chaoticly> Its telling the guy to use google translate
#94 [07:00] <Andrio> mm
#95 [07:00] <Chromaryu> ?? bot
#96 [07:00] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#97 [07:00] <Chromaryu> ^
#98 [07:01] <BonjourJeSuisFrancais> actually my problem is that I can not connect to my minecraft account on my computer it works on all my devices except if Can someone help me?
#99 [07:01] <BonjourJeSuisFrancais> this message was traduct by google traduction
#100 [07:01] <Chromaryu> better.
#101 [07:04] <BonjourJeSuisFrancais> sorry I have to do something I can only come to 4:30 p.m. sorry I hope you find pending a solution to my problem thank you
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#114 [07:59] <Erfan> Hi I Can't Sign in Minecraft Why?
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#116 [08:00] <Erfan> Hi
#117 [08:01] <Erfan> I Can't Sign in Minecraft
#118 [08:01] * Doraemon [Doraemon@notlogged] has joined #minecrafthelp
#119 [08:01] <Erfan> Why?
#120 [08:01] <Erfan> Hi I Can't Sign in Minecraft
#121 [08:02] <Doraemon> Hello There, I have buy a minecraft account in 1 year ago, and my friend register it with a fake email
#122 [08:02] <Doraemon> What can I do to get back my mc account( Cause I can not login now )
#123 [08:03] <Doraemon> can UUID help ?
#124 [08:03] <Erfan> I can't Login Too
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#126 [08:04] <Doraemon> ==
#127 [08:04] * Doraemon
#127 [08:04] <Andrio> Can you log in to it?
#128 [08:04] <Doraemon> No
#129 [08:04] <Andrio> You'll need to email Mojang then.
#130 [08:04] <Andrio> ??> Doraemon account/send-email
#131 [08:04] <Absol> Doraemon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#132 [08:04] <Absol> Doraemon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#133 [08:05] <Doraemon> Btw I forget my gift code also... But I still remember My old password and UUID, Can they help ?
#134 [08:06] <Andrio> Not with just that...
#135 [08:06] <Doraemon> So u mean that the only way that I can still play minecraft is just go and get a new minecraft ?
#136 [08:08] <Andrio> Yes, unless you can somehow find your gift code.
#137 [08:08] <Doraemon> ok then... Thx a lot QAQ
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#140 [08:13] <Andrio> (o_o)
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#143 [08:22] <mixter>
#144 [08:22] <mixter>
#145 [08:22] <mixter>
#146 [08:22] <mixter>
#147 [08:22] * Absol kicked mixter from #minecrafthelp (Reason: ixter :Stop spamming)
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#153 [08:25] <Doraemon>
#154 [08:25] <Doraemon>
#155 [08:26] <Doraemon>
#156 [08:26] <Doraemon>
#157 [08:26] * Absol kicked Doraemon from #minecrafthelp (Reason: oraemon :Stop spamming)
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#160 [08:27] <Doraemon> I need help (xD)
#161 [08:28] <Chromaryu> Doraemon: I think Andrio answered?
#162 [08:28] <Doraemon> Yes, I need to buy a new one, that mean I should keep the card ?
#163 [08:28] <Doraemon> Yes, I need to buy a new one, that mean I should keep the card ?
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#168 [08:30] <ConHtvy> _ _ _ _______ ______ _______ _ _ _______ _______ [21:27] == - | | | |______ |_____] | |_____| |_____| | [21:27] == - |__|__| |______ |_____] |_____ | | | | | [21:27] == - ____ ____ ___ ____ ____ _ _ ____ ___ [21:27] == - |___ [__ |__] |___ |__/ |\ | |___ | [21:27] == - .|___ ___] | |___ | \ .| \| |___ |
#169 [08:31] <Andrio> Well, you've managed to mangle the MotD worse than my font does.
#170 [08:32] <Andrio> ??> ConHtvy ask
#171 [08:32] <Absol> ConHtvy: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#172 [08:32] <Absol> ConHtvy: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
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#175 [08:38] <Pro_F9ool> So I'm having trouble with launching ModPacks. I went and copied what I had on the console and the response was that my videocard drivers expired. Well I cant really do that... my laptop is over 7 years old. so I went and copied the dxdiag sstem information text hoping someone will help me. here's the link: http://paste.ubuntu.com/23207064/
#176 [08:40] <Andrio> Pro_F9ool, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade or use a newer PC.
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#178 [08:41] <Pro_F9ool> oh its that bad? Welp gotta wait till i fix my new pc...
#179 [08:41] <Andrio> mm
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#181 [08:41] <Pro_F9ool> thanks for replying. I really appreciate it.
#182 [08:43] * yavuzboy [yavuzboy@notlogged] has joined #minecrafthelp
#183 [08:44] <yavuzboy> my minecraft is crashed and nobody do something
#184 [08:44] <yavuzboy> i am so cry right now
#185 [08:45] <yavuzboy> can you do pls something wwith my account because i cant play
#186 [08:45] <yavuzboy> minecraft now
#187 [08:45] <Andrio> Account issues generally don't crash your game...
#188 [08:45] <Andrio> ??> yavuzboy launcher/crash-log
#189 [08:45] <Absol> yavuzboy: We need to see your crash log, which appears after a crash.
#190 [08:45] <Absol> yavuzboy: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#191 [08:48] <yavuzboy> they say graphics driver
#192 [08:48] <yavuzboy> crash
#193 [08:49] <yavuzboy> the website is not connectible
#194 [08:49] <Pro_F9ool> here you go good sir http://paste.ubuntu.com/23207121/
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#196 [08:51] <yavuzboy> andrio i have a crash-log
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#199 [08:53] <yavuzboy> http://paste.ubuntu.com/23207134/
#200 [08:53] <yavuzboy> pls do something i want to play minecraft
#201 [08:55] <Phili1702> Hello I buyed my Acoount maybe 3-4 Years ago and now it dosent work any more. And when i try to connect with a friend server there is Written "Sorry we couldn't connect to our servers. Make sure that you are online and that Minecraft is not blocked." what can i do is my IP Banned ?
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#203 [08:57] <yavuzboy> did you seem my paste andrio?
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#205 [09:03] <yavuzboy> andrio is my minecraft working now
#206 [09:03] <Andrio> huh?
#207 [09:03] <yavuzboy> i was thinking you are a hlper xD
#208 [09:03] <Andrio> Also, that isn't a crash report.
#209 [09:04] <Andrio> well, I am when I can be.
#210 [09:04] <yavuzboy> whta must i do to play minecraft than
#211 [09:04] <yavuzboy> because they say click here to fix the problem
#212 [09:04] <yavuzboy> and im have do that 5 times
#213 [09:05] <Andrio> ??> yavuzboy launcher/crash-log
#214 [09:05] <Absol> yavuzboy: We need to see your crash log, which appears after a crash.
#215 [09:05] <Absol> yavuzboy: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#217 [09:06] <yavuzboy_> andrio what must i do than
#218 [09:06] * LaurensJordense [LaurensJordense@notlogged] has joined #minecrafthelp
#219 [09:07] <Andrio> What Absol just told you?
#220 [09:07] <yavuzboy> absol i have do that already
#221 [09:07] <LaurensJordense> Hi, i've got a problem. I want to change my Minecraft skin. But i have to fill in security questions. But i don't rember that answer of that question.
#222 [09:08] <yavuzboy> wait 1 sec
#223 [09:08] <yavuzboy> http://paste.ubuntu.com/23207134/ this is my thing
#224 [09:08] <yavuzboy> that you want\
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#227 [09:09] <Andrio> no; that's a DirectX Diagnostics report.
#228 [09:09] <Andrio> The crash report should be in the Minecraft launcher.
#229 [09:09] <yavuzboy_> o that
#230 [09:09] <yavuzboy_> ok
#231 [09:10] <Andrio> mm
#232 [09:13] <yavuzboy> ok i got it sir
#233 [09:13] <yavuzboy> http://paste.ubuntu.com/23207246/
#234 [09:13] <yavuzboy> this one is it
#235 [09:13] <yavuzboy> am i hacked or something else idk
#236 [09:14] <Andrio> o...k.
#237 [09:14] <Andrio> no.
#238 [09:15] <yavuzboy> ?
#239 [09:15] <Andrio> Try installing win64_154028.4501.exe from https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210.
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#242 [09:20] <yavuzboy> sir
#243 [09:20] <yavuzboy> i have download it
#244 [09:20] <yavuzboy> but it doesn't work
#245 [09:20] <MamaHope> on my minecraft pc edition my son pressed something on my launch screen that messed up my launcher, He said he click on something in the lower right hand corner of the launcher.
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#247 [09:21] <yavuzboy> i am trying it again
#248 [09:21] <Andrio> MamaHope, what's the problem?
#249 [09:21] <MamaHope> Now when we launch the launcher is is saying that I am logged in to play and then there is a play button or a register section
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#252 [09:22] <Philip> I have a problem to connect to my server
#253 [09:22] <MamaHope> I click play and it just brings me to a log in screen , however its not recognizing any of my log in info even though I can log into mojang website just fine.
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#256 [09:22] <MamaHope> So I'm guessing my son clicked something I'm just not sure what.
#257 [09:22] <Philip> it's said java.lang.nullpointerexception
#258 [09:23] <Andrio> MamaHope, what error message did you get?
#259 [09:23] <Philip> can you help me?
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#263 [09:24] <MamaHope> The message I receive is UnknownHostException: authserver.mojang.com
#264 [09:25] <Andrio> ok
#265 [09:25] <Andrio> Something else is messed up, then.
#266 [09:25] <Andrio> Can you access https://authserver.mojang.com/ with a Web browser?
#267 [09:25] <Andrio> Can you access https://authserver.mojang.com/ with a Web browser?
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#269 [09:26] <MamaHope> yes I have pulled it up now, but it just looks like a bunch of code signals
#270 [09:26] <Andrio> Hm
#271 [09:26] <Andrio> So something's stopping Java from getting to the auth server.
#272 [09:26] <Andrio> I don't know what could do that...
#273 [09:27] <Andrio> what security software do you have?
#274 [09:27] <MamaHope> it says stuff like {Status: Ok, Runtime-Mode: ProductionMode, etc...
#275 [09:28] <MamaHope> I have no idea. All I know is he was using minecraft. He closed it down and asked me for help changing the version of minecraft to 1.8 but I was in the middle of making dinner so I told him to wait and he attempted to do it himself by clicking on what he says was a button in the lower right corner of our launcher.
#276 [09:28] <yavuzboy> andrio the singature is dameged orinvalid
#277 [09:28] <yavuzboy> i cant download it
#278 [09:28] <yavuzboy> if i down load they say that
#279 [09:28] <MamaHope> I did check my firewalls to make sure they were not blocking minecraft
#280 [09:28] <Andrio> yavuzboy, unstable Internet connection?
#281 [09:29] <yavuzboy> no my wifi is good
#282 [09:29] <yavuzboy> internet*
#283 [09:29] <MamaHope> My computer is a mac not sure if that helps at all
#284 [09:30] * ger|off [ger|off@notlogged] has joined #minecrafthelp
#285 [09:32] <MamaHope> OK he just woke up and told me he pressed the switch user button but I don't understand why it would cause so much problems
#286 [09:32] <yavuzboy_> finally i have download it
#287 [09:32] <yavuzboy_> i must wait now
#288 [09:32] <Andrio> MamaHope, pretty sure it doesn't.
#289 [09:32] <MamaHope> I also did delete the launcher and redownload the launcher but it didn't help
#290 [09:33] * Philip [Philip@notlogged] has quit. (Quit: Web client closed)
#291 [09:33] * mrkirby153 [mrkirby153@notlogged] has joined #minecrafthelp
#292 [09:35] * kayogames [kayogames@notlogged] has joined #minecrafthelp
#293 [09:35] * kayogames [kayogames@notlogged] has quit. (Client Quit)
#294 [09:36] * anas [anas@notlogged] has joined #minecrafthelp
#295 [09:38] <MamaHope> I'm checking to see if my java needs updating now
#296 [09:40] * anas [anas@notlogged] has quit. (Client Quit)
#297 [09:42] <pie_flavor> Andrio: if it says signature is corrupt or invalid, immediately assume internet explorer
#298 [09:42] * max [max@notlogged] has joined #minecrafthelp
#299 [09:42] <Andrio> O...K.
#300 [09:43] <pie_flavor> ie says that when downloading almost all drivers
#301 [09:43] <Andrio> Perhaps that's just because they're big.
#302 [09:43] <Andrio> A lot of opportunity for a connection drop.
#303 [09:43] * yavuzboy [yavuzboy@notlogged] has quit. (Ping timeout: 195 seconds)
#304 [09:44] <pie_flavor> no, it's because internet explorer has no idea what it's talking about.
#305 [09:44] <Andrio> Mm?
#306 [09:44] <pie_flavor> everyone with IE has this problem
#307 [09:44] <pie_flavor> nobody without IE has it
#308 [09:45] * yavuzboy [yavuzboy@notlogged] has joined #minecrafthelp
#309 [09:45] <Andrio> mhm.
#310 [09:45] <MamaHope> I am trying to do a Java update but it keeps failing , could it be because I use google chrome for my internet browser?
#311 [09:46] <pie_flavor> MamaHope: It has nothing to do with the browser.
#312 [09:46] * yavuzboy_ [yavuzboy_@notlogged] has quit. (Ping timeout: 195 seconds)
#313 [09:46] <pie_flavor> And Chrome and Firefox are arguably the best ones.
#314 [09:46] * mohamed [mohamed@notlogged] has joined #minecrafthelp
#315 [09:46] <yavuzboy> i doesn't work
#316 [09:46] <yavuzboy> :(
#317 [09:46] <Andrio> yavuzboy, were you using Internet Explorer?
#318 [09:46] <MamaHope> Oh ok , hum....
#319 [09:47] <yavuzboy> yes
#320 [09:47] * mohamed [mohamed@notlogged] has quit. (Client Quit)
#321 [09:47] <pie_flavor> *ding*
#322 [09:48] <Andrio> Ah
#323 [09:48] <Andrio> yavuzboy, try it with Chrome: https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210
#324 [09:48] <yavuzboy> ok
#325 [09:49] <MamaHope> Ok so this is the exact message my launcher is giving me " Sorry , but we couldn't connect to our servers. Please make sure that you are online and that Minecraft is not blocked. (UnknownHostException: Authserver.mojang.com)"
#326 [09:49] <pie_flavor> MamaHope: And this is a Mac?
#327 [09:49] <MamaHope> yes
#328 [09:49] <pie_flavor> Hmm. This might be a long shot, but
#329 [09:49] <pie_flavor> ??> MamaHope mac/hosts
#330 [09:49] <Absol> MamaHope: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#331 [09:50] <Absol> MamaHope: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto Pastebin, and give us the resulting URL.
#332 [09:50] <pie_flavor> oh, that should be updated to use paste.ubuntu.com not pastebin
#333 [09:51] * max [max@notlogged] has quit. (Quit: Web client closed)
#334 [09:51] * chibach2005 [chibach2005@notlogged] has joined #minecrafthelp
#335 [09:51] * Andrio prefers http://paste.kde.org/.
#335 [09:51] <MamaHope> Ok when I type in the finder "/private/etc/hosts" it shows no results
#336 [09:52] <MamaHope> I also tried /private/etc/hosts and there are no results either
#337 [09:52] * chibach2005 [chibach2005@notlogged] has quit. (Client Quit)
#338 [09:52] <pie_flavor> the quotes aren't part of it
#339 [09:52] <pie_flavor> and it has to start with a /
#340 [09:53] * oldtopman [oldtopman@notlogged] has joined #minecrafthelp
#341 [09:54] <MamaHope> ok hang tight, I'm doing it.
#342 [09:58] <MamaHope> what do I put in the poster field?
#343 [09:58] <urielsalis> MamaHope, your name
#344 [09:58] * urielsalis pops into existance
#344 [09:58] <MamaHope> paste.ubuntu.com/23207390/
#345 [09:59] * pie_flavor fixes the bug, urielsalis vanishes again
#345 [09:59] <pie_flavor> all right, that's not it
#346 [09:59] * mangel [mangel@notlogged] has joined #minecrafthelp
#347 [09:59] * mangel [mangel@notlogged] has quit. (Client Quit)
#348 [10:00] <pie_flavor> i don't know macs too well
#349 [10:00] <urielsalis> MamaHope, what is your issue?
#350 [10:00] <pie_flavor> urielsalis: mac is based on linux, right? you do this
#351 [10:00] <pie_flavor> urielsalis: " Sorry , but we couldn't connect to our servers. Please make sure that you are online and that Minecraft is not blocked. (UnknownHostException: Authserver.mojang.com)"
#352 [10:00] <urielsalis> pie_flavor, its not, but...sigh
#353 [10:00] * Rex [Rex@notlogged] has joined #minecrafthelp
#354 [10:00] <urielsalis> MamaHope, can you open a terminal?
#355 [10:00] <Rex> Hey Guys
#356 [10:00] <urielsalis> ??> MamaHope mac/terminal
#357 [10:00] <Absol> MamaHope: You can reach the Terminal by going to Applications > Utilities > Terminal. Alternatively, search for Terminal in the Finder.
#358 [10:00] <pie_flavor> Hey Guy
#359 [10:00] * Anas [Anas@notlogged] has joined #minecrafthelp
#360 [10:01] <MamaHope> let me try
#361 [10:01] <Rex> I have a problem... My E-Mail was shut down and my security questions are broken... What can I do?
#362 [10:01] * kinggoesgaming [kinggoesgaming@notlogged] has quit. (Quit: Connection closed for inactivity)
#363 [10:01] <pie_flavor> one does not simply 'break' security questions
#364 [10:02] <Rex> yeah
#365 [10:02] <Rex> I forget them
#366 [10:02] <pie_flavor> lol the point is to set them to something you'd remember
#367 [10:02] <MamaHope> ok I have a terminal ope
#368 [10:02] * urielsalis vanishes again
#368 [10:02] <pie_flavor> Rex: what do you mean shut down
#369 [10:02] <pie_flavor> urielsalis: get back here, you're the only one who knows what to do with the terminal
#370 [10:02] <urielsalis> MamaHope, type ping authserver.mojang.com
#371 [10:02] <urielsalis> MamaHope, and tell me whatit says
#372 [10:02] <Rex> I do not have acess to it anymore
#373 [10:02] <urielsalis> pie_flavor, check #mchelptraining
#374 [10:03] <Rex> I chose another password for my email but I still cannot log in
#375 [10:03] <Rex> I need your help
#376 [10:04] <pie_flavor> Rex: Unfortunately we can't help with account issues here. Please contact Mojang here:
#377 [10:04] <MamaHope> Ok this is what is says ping: cannot resolve authserver.mojang.com: Unknown host
#378 [10:04] <pie_flavor> ??> Rex mojang/email
#379 [10:04] <Absol> Rex: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#380 [10:04] <Absol> Rex: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#381 [10:05] <urielsalis> MamaHope, follolw this http://www.macinstruct.com/node/434
#382 [10:05] <Rex> my Mojang E-Mail is robin.wiaterek@gmx.de, but my new one is robinboss123@gmx.de
#383 [10:05] <urielsalis> MamaHope, set the DNS to 8.8.8.8 and 8.8.4.4
#384 [10:05] <MamaHope> ok let me try it
#385 [10:05] <Rex> Thanks Absol, I'll try
#386 [10:05] * Guest11401 is now known as FabTheZen
#387 [10:06] * yavuzboy [yavuzboy@notlogged] has joined #minecrafthelp
#388 [10:06] <Rex> Yeah I already contacted them with all this stuff a half year ago or so... still no response
#389 [10:06] <yavuzboy> i must do it again my pc was crashed
#390 [10:07] <Rex> So what now?
#391 [10:07] <pie_flavor> Rex: Again: We cannot help with login issues.
#392 [10:07] <Lutzee> Rex: If its been that long send another message, make sure to include your transaction ID otherwise they can't help
#393 [10:08] * Philip [Philip@notlogged] has joined #minecrafthelp
#394 [10:08] <Lutzee> If you no longer have that (It was emailed to you with the receipt when you purchased) you'll need to recover that first
#395 [10:08] <Philip> i have a java error, can you help me?
#396 [10:08] <yavuzboy> andrio can you sent the website link again pls?
#397 [10:08] <pie_flavor> we're not mojang
#398 [10:08] <Philip> it's said java.lang.nullpointerexception
#399 [10:08] <pie_flavor> yavuzboy: 3rd option, https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210.
#400 [10:08] <Lutzee> Philip: are you using mods?
#401 [10:08] <yavuzboy> thanks
#402 [10:09] <Philip> no, i can't connect to my server
#403 [10:09] <pie_flavor> Philip: does it say 'group' after that'
#404 [10:09] <Philip> no
#405 [10:09] <Lutzee> Philip: What does it say exactly? All the text that is displayed after you hit connect
#406 [10:09] <MamaHope> Ok I have changed the DNS to those two sets of numbers
#407 [10:09] <pie_flavor> ??> Philip paste
#408 [10:09] <Absol> Philip: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#409 [10:10] <pie_flavor> MamaHope: save the settings and try minecraft again
#410 [10:10] <MamaHope> ok let me try
#411 [10:11] <Philip> when i try to connect, this message appear: international exception: java.lang.nullpointerexception
#412 [10:12] * Rex [Rex@notlogged] has quit. (Ping timeout: 195 seconds)
#413 [10:12] <MamaHope> Yes this did it !!!! Thank thank thank you everyone who helped!
#414 [10:13] <Philip> what can i do?
#415 [10:13] <pie_flavor> Philip: no, the full message
#416 [10:13] <pie_flavor> wait, does this show in the launcher or in the game
#417 [10:13] * MamaHope [MamaHope@notlogged] has quit. (Quit: Web client closed)
#418 [10:14] <Philip> in the launcher, when i click on my server
#419 [10:14] <pie_flavor> the launcher doesn't have servers...
#420 [10:14] <pie_flavor> if there is a dirt background, it's the game
#421 [10:15] <Philip> yeah it is
#422 [10:15] <Philip> there's a dirt backgroud
#423 [10:16] <pie_flavor> ??> Philip launcher/log
#424 [10:16] <Absol> Philip: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#425 [10:16] <Absol> Philip: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#426 [10:16] <pie_flavor> ??> Philip launcher/open
#427 [10:16] <yavuzboy> um pie_flavor which 1 must i download
#428 [10:16] <Absol> Philip: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#429 [10:16] <pie_flavor> yavuzboy: the third one
#430 [10:16] <pie_flavor> install it and reboot
#431 [10:16] <yavuzboy> k
#432 [10:18] <Philip> how can i see my launcher log?
#433 [10:18] <pie_flavor> Philip: read all three of absol's messages
#434 [10:18] <pie_flavor> it in fact says where it is, how to copy it, and how to keep it open.
#435 [10:21] <Philip> ok, i ckecked keep launcher open and saved it
#436 [10:22] <Philip> now, how can i go to second tab of the launcher?
#437 [10:22] <Lutzee> Philip: The game needs to be started, try connect to your server from the game then copy everything from the second tab (that should have appeared)
#438 [10:23] <Philip> the second tab?
#439 [10:24] <Lutzee> Start the game
#440 [10:25] <Philip> i did it
#441 [10:25] <Philip> i clicked on my server...
#442 [10:26] <pie_flavor> Philip: Did you follow Absol's third instruction?
#443 [10:27] <Philip> yes
#444 [10:27] <pie_flavor> Then your launcher window should still be open. Go to it.
#445 [10:27] <Philip> yeah ok
#446 [10:27] <yavuzboy> i can't do it i am so mad right now its my first .... time and this .... happen
#447 [10:27] <pie_flavor> yavuzboy: what's happening
#448 [10:27] * SnowFlakes7 [SnowFlakes7@notlogged] has joined #minecrafthelp
#449 [10:28] <Lutzee> The launcher that you use to start the game will still be open, at the top will be a row of 'tabs', one of them will say 'launcher log', select it
#450 [10:28] <yavuzboy> i can't download it they say you have nowhere to pair with srry my english is nit so good
#451 [10:29] <pie_flavor> yavuzboy: It's okay. What exactly does it say?
#452 [10:29] <Philip> i dont have launcher log :/
#453 [10:29] <pie_flavor> Philip: Then put all the text here:
#454 [10:29] <pie_flavor> ?? paste
#455 [10:29] <Absol> paste: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#456 [10:29] <pie_flavor> Philip: The white window, with tabs at the top, doesn't have a tab named launcher log?
#457 [10:30] <Philip> no :/
#458 [10:30] <SnowFlakes7> I got a new laptop and my graphics in minecraft for some reason there really blurry and i cant even if i go to the default it`s the same
#459 [10:30] <pie_flavor> What tabs does it have?
#460 [10:30] <Lutzee> Philip: Does your launcher look like this? http://i0.wp.com/darklbp-projects.net/wp-content/uploads/2015/02/sshot-21.png?resize=660%2C445
#461 [10:30] <pie_flavor> SnowFlakes7: blurry? blurry how?
#462 [10:31] <pie_flavor> can you send a screenshot?
#463 [10:31] <Lutzee> Philip: Or like this? http://images.ukcs.net/14930/minecraft_launcher.png
#464 [10:31] <SnowFlakes7> i dont know
#465 [10:31] <SnowFlakes7> ye ill try
#466 [10:31] <Philip> keinet news, minecraft news, dev. consoles, profile editor and local version editor
#467 [10:31] * edis [edis@notlogged] has joined #minecrafthelp
#468 [10:31] * SnowFlakes7 [SnowFlakes7@notlogged] has quit. (Client Quit)
#469 [10:32] <Philip> i have the keinet launcher
#470 [10:32] * yavuzboy [yavuzboy@notlogged] has quit. (Ping timeout: 195 seconds)
#471 [10:32] <Lutzee> Philip: plesae use the launcher provided by mojang, we don't support 3rd party launchers here
#472 [10:32] <pie_flavor> ??> Philip mods
#473 [10:32] <Absol> Philip: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#474 [10:32] <Absol> Philip: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#475 [10:32] * SnowFlakes7 [SnowFlakes7@notlogged] has joined #minecrafthelp
#476 [10:33] <pie_flavor> especially given that it's a cracked launcher, which could have to do with the fact that you can't join any servers
#477 [10:33] <SnowFlakes7> how do i send a imae
#478 [10:33] <SnowFlakes7> image
#479 [10:33] <pie_flavor> ??> SnowFlakes7 imgur
#480 [10:33] <stupid3700> SnowFlakes7: Upload it to https://imgur.com, then copy the link and paste it here
#481 [10:33] <Absol> SnowFlakes7: Imgur is an image hosting website at http://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#482 [10:33] <Philip> ok, but if I buy the real game, will I have the same problems?
#483 [10:34] <pie_flavor> Philip: Wait, you don't own the game?
#484 [10:34] <pie_flavor> SnowFlakes7: You can also press the Print Screen (or PrtSc or similar) key, go to imgur.com, and press Ctrl V (Cmd V on mac)
#485 [10:34] <Philip> if you say me that I will not have theses problems, i will buy it
#486 [10:34] <Lutzee> pie_flavor: If he's using a cracked launcher of course not
#487 [10:35] <Lutzee> Philip: It will most likely work yes.
#488 [10:35] <pie_flavor> Philip: dude. you don't get any support for the game if you don't actually own the game.
#489 [10:35] <pie_flavor> period. buy the game.
#490 [10:35] <Lutzee> If you are still having problems after you have purchased we will continue you help you, until then you won't get anything more from us.
#491 [10:35] <pie_flavor> ??>> stupid3700 index
#492 [10:35] <Philip> ok,i will buy it
#493 [10:36] <SnowFlakes7> http://imgur.com/kaqnRdN
#494 [10:36] <Philip> thank you, but can it be my anti-malaware the problem?
#495 [10:36] <SnowFlakes7> how can i fix
#496 [10:36] <pie_flavor> Philip: No, it's the fact that you didn't buy the game.
#497 [10:37] <pie_flavor> Buy the game or we're not helping you.
#498 [10:37] <pie_flavor> ?? free
#499 [10:37] <Philip> ok good
#500 [10:37] <pie_flavor> wait, no,
#501 [10:37] <pie_flavor> hang on
#502 [10:37] * samuel [samuel@notlogged] has joined #minecrafthelp
#503 [10:37] * samuel [samuel@notlogged] has quit. (Client Quit)
#504 [10:37] <pie_flavor> there we go
#505 [10:37] <pie_flavor> ?? account/buy
#506 [10:37] <Absol> account/buy: Minecraft is not free, you must buy it if you want to play. https://minecraft.net/store
#507 [10:37] <SnowFlakes7> http://imgur.com/kaqnRdN
#508 [10:37] <Lutzee> SnowFlakes7: O.o weird
#509 [10:38] <SnowFlakes7> :(
#510 [10:38] <pie_flavor> SnowFlakes7: Yes, no need to repeat yoursle.f
#511 [10:38] <pie_flavor> What's that FPS counter up top? Are you using mods?
#512 [10:38] <SnowFlakes7> sorr
#513 [10:38] <pie_flavor> s/sle.f/self./
#514 [10:38] <ExtremeBot> pie_flavor meant to say: SnowFlakes7: Yes, no need to repeat yourself.
#515 [10:38] <SnowFlakes7> no it on optifine
#516 [10:38] <Philip> i also have another question...
#517 [10:38] <pie_flavor> ??> SnowFlakes7 mods
#518 [10:38] <Absol> SnowFlakes7: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#519 [10:38] <Absol> SnowFlakes7: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#520 [10:38] <SnowFlakes7> no 1.10.2 optifine
#521 [10:38] <pie_flavor> SnowFlakes7: Optifine is a mod.
#522 [10:38] <pie_flavor> Read above.
#523 [10:39] <SnowFlakes7> ho
#524 [10:39] * edis [edis@notlogged] has quit. (Ping timeout: 195 seconds)
#525 [10:39] <pie_flavor> Philip: what
#526 [10:39] <SnowFlakes7> is it a mod which ou can get banned
#527 [10:39] * Snowman [Snowman@notlogged] has joined #minecrafthelp
#528 [10:39] <pie_flavor> SnowFlakes7: Mods are not illegal, but we don't support them here.
#529 [10:40] <pie_flavor> Read above.
#530 [10:40] <Philip> do you have perfect instructions to make a server with the minecraft.server?
#531 [10:40] <SnowFlakes7> i just have it so it improve my frames
#532 [10:40] <Lutzee> ??> Philip mp/server-setup
#533 [10:40] <Absol> Philip: Lots of information about setting up a server can be found here: http://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#534 [10:40] <pie_flavor> ??> Philip lmgtfy
#535 [10:41] <pie_flavor> ??> Philip scold/lmgtfy
#536 [10:41] <Absol> Philip: We're not here to google things for you. Requests to find you links to Minecraft resources, wiki pages, YouTube videos, mod instructions, third party programs, etc., will be denied at the helper's discretion.
#537 [10:41] <pie_flavor> http://bfy.tw/7nGO
#538 [10:41] <pie_flavor> SnowFlakes7: Yes, but we do not support any mods here.
#539 [10:41] <pie_flavor> At all. For any reason.
#540 [10:41] <pie_flavor> Read above.
#541 [10:41] <pie_flavor> ??> SnowFlakes7 mods/!
#542 [10:41] <Absol> SnowFlakes7: We do not support mods. Try using a search engine.
#543 [10:41] <SnowFlakes7> ho sorry ill take it out
#544 [10:42] <pie_flavor> wait, ignore the link i just posted above Philip
#545 [10:42] <pie_flavor> here's what you're looking for http://bfy.tw/wrm
#546 [10:42] <Lutzee> ??> SnowFlakes7 foobar/improve-fps
#547 [10:42] <Absol> SnowFlakes7: update graphics drivers, use 64 bit java (if applicable), toggle VBOs, game graphics to fast, reduce view distance, reduce smooth lighting, disable alternate blocks, disable mipmapping, disable VSync, use a low resolution texture pack
#548 [10:43] <pie_flavor> Lutzee: he's using optifine. we don't support it ever.
#549 [10:43] <Philip> ok, but when I click on my start.bat, it should open a window and create the server, but it dont do it...
#550 [10:43] <Lutzee> huh, disable clouds should be in that factoid
#551 [10:43] <Lutzee> pie_flavor: I am aware, those should help without optifine too
#552 [10:43] <Philip> the window close right after
#553 [10:43] <pie_flavor> Philip: There should be a file in the server folder called eula.txt
#554 [10:43] <pie_flavor> Open it, change false to true indicating that you've accepted the EULA
#555 [10:43] <SnowFlakes7> absol ill do it now
#556 [10:43] <pie_flavor> save it, and try again
#557 [10:43] <pie_flavor> ?? bot
#558 [10:43] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#559 [10:44] <pie_flavor> Lutzee: Yeah, but it's not an FPS issue. It's a broken graphics issue, and vanilla Minecraft simply does not behave like that.
#560 [10:44] <Philip> yes i know, but the EULA is not created
#561 [10:45] <Philip> in my folder, i have the minecraft.server and the start.bat, that's it
#562 [10:45] <pie_flavor> Philip: Add a new line "PAUSE" to start.bat
#563 [10:45] <Lutzee> Philip: If you didn't download the server software from mojang then you probably have an old broken version of the game. Buy the game then download the server from mojang.
#564 [10:45] <pie_flavor> run the server again, it should freeze before closing
#565 [10:45] <pie_flavor> Lutzee: you can download any server from mojang without buying the game.
#566 [10:46] <Philip> that is the server software from mojang
#567 [10:46] <pie_flavor> Philip: do what I said above
#568 [10:46] <Philip> yes
#569 [10:47] <SnowFlakes7> how to update graphics drive
#570 [10:47] <pie_flavor> SnowFlakes7: have you removed optifine yet
#571 [10:48] <Philip> i have to copy it...?: java -Xmx1024M -Xms1024M -jar minecraft_server.jar nogui
#572 [10:48] <SnowFlakes7> ye
#573 [10:48] <SnowFlakes7> im not using it
#574 [10:48] <pie_flavor> ??> SnowFlakes7 win/dxdiag
#575 [10:48] <Absol> SnowFlakes7: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#576 [10:48] <pie_flavor> Philip: you didn't read what i said
#577 [10:48] <pie_flavor> Add a new line to start.bat
#578 [10:48] <pie_flavor> The line should just say PAUSE
#579 [10:48] <pie_flavor> Save it and run the server again
#580 [10:48] <Philip> i cant open it
#581 [10:48] <pie_flavor> right click it, Edit
#582 [10:50] <Philip> ok i added a line with pause
#583 [10:50] <Philip> what i do after?
#584 [10:50] <pie_flavor> Now, if you run the server again, it'll freeze before stopping.
#585 [10:50] <Philip> yeah
#586 [10:50] <pie_flavor> And you can see what the problem is.
#587 [10:51] <Philip> Error: Unable to access jarfile minecraft_server.jar
#588 [10:51] <Philip> it's what it said
#589 [10:51] <pie_flavor> Philip: When it says -jar minecraft_server.jar, it doesn't actually mean type that literally. Change that to the name of the jarfile that's in the folder.
#590 [10:52] * nyny [nyny@notlogged] has joined #minecrafthelp
#591 [10:52] <pie_flavor> For example, mine might be java -jar minecraft_server.1.10.2.jar
#592 [10:52] <pie_flavor> but yours is whatever yours is.
#593 [10:52] * nyny [nyny@notlogged] has quit. (Client Quit)
#594 [10:52] <SnowFlakes7> what should i do now
#595 [10:53] <SnowFlakes7> i have the link
#596 [10:53] * juarez [juarez@notlogged] has joined #minecrafthelp
#597 [10:53] <pie_flavor> SnowFlakes7: put the link in chat
#598 [10:53] <SnowFlakes7> http://paste.ubuntu.com/23207628/
#599 [10:55] <pie_flavor> SnowFlakes7: Download and install this driver: https://downloadcenter.intel.com/download/22521/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81503
#600 [10:55] <Philip> i have to call minecraft_server.jar?
#601 [10:55] <pie_flavor> Philip: There are two files in your server folder.
#602 [10:55] <pie_flavor> One is named something like "minecraft_server.1.10.2.jar"
#603 [10:56] <pie_flavor> and the other one is named start.bat
#604 [10:56] <Philip> yeah
#605 [10:56] <pie_flavor> you need to copy the name from the jar file, and paste it into start.bat instead of literal "minecraft_server.jar"
#606 [10:56] * juarez [juarez@notlogged] has quit. (Ping timeout: 195 seconds)
#607 [10:56] <Philip> ok
#608 [10:57] <Philip> Unrecognized option: -minecraft_server.jar Error: Could not create the Java Virtual Machine. Error: A fatal exception has occurred. Program will exit.
#609 [10:58] <Philip> now this appear
#610 [10:58] <pie_flavor> Philip: no
#611 [10:58] <Philip> ?
#612 [10:58] * Smileface [Smileface@notlogged] has joined #minecrafthelp
#613 [10:58] <pie_flavor> you replace 'minecraft_server.jar' with the name of your server jar
#614 [10:58] <pie_flavor> it still needs the '-jar' option before it
#615 [10:59] <pie_flavor> Philip: what is the name of your server jar
#616 [10:59] <Philip> i let the ''nogui''?
#617 [10:59] <pie_flavor> Philip: what is the name of your server jar
#618 [11:00] <Philip> minecraft_server
#619 [11:00] <pie_flavor> Philip: can i see a screenshot of the folder
#620 [11:00] <Philip> how i make it? x)
#621 [11:01] <pie_flavor> press the PrtSc key on your keyboard, go to imgur.com, press Ctrl V, give me the link
#622 [11:02] <Philip> it dont work
#623 [11:03] <pie_flavor> Philip: what do you mean it don't work
#624 [11:03] <Philip> i cant paste the screenshot on imgur
#625 [11:04] <SnowFlakes7> done that now
#626 [11:04] <pie_flavor> SnowFlakes7: Reboot and you should be good.
#627 [11:04] <pie_flavor> Philip: ok so there are two files in the server folder, right? start.bat and another file?
#628 [11:04] * NightWolf [NightWolf@notlogged] has joined #minecrafthelp
#629 [11:04] <SnowFlakes7> thanks lot guys i hope it works
#630 [11:04] <pie_flavor> give me the exact name of the other file
#631 [11:05] <Philip> yep
#632 [11:05] <Philip> the minecraft_server
#633 [11:05] <pie_flavor> is that the EXACT name?
#634 [11:05] * NightWolf [NightWolf@notlogged] has quit. (Client Quit)
#635 [11:05] <Philip> yes
#636 [11:06] <pie_flavor> And the start.bat says java -Xmx1024M -Xms1024M -jar minecraft_server.jar nogui ?
#637 [11:07] <Philip> now yes
#638 [11:07] <pie_flavor> try again
#639 [11:08] <Philip> C:\Users\pc\Desktop\Serveur Minecraft 1.10>-Xmx1024M -Xms1024M -jar minecraft_server.jar nogui '-Xmx1024M' n’est pas reconnu en tant que commande interne ou externe, un programme exécutable ou un fichier de commandes.
#640 [11:08] * SnowFlakes7 [SnowFlakes7@notlogged] has quit. (Ping timeout: 195 seconds)
#641 [11:08] * kinggoesgaming [kinggoesgaming@notlogged] has joined #minecrafthelp
#642 [11:09] <pie_flavor> Philip: it has to start with 'java'
#643 [11:09] <pie_flavor> [09:06] <pie_flavor> And the start.bat says java -Xmx1024M -Xms1024M -jar minecraft_server.jar nogui
#644 [11:10] <Philip> i wrote it
#645 [11:10] <Philip> Error: Unable to access jarfile minecraft_server.jar
#646 [11:10] <pie_flavor> Philip: copy and paste the entire start.bat into the chat here
#647 [11:11] <Philip> C:\Users\pc\Desktop\Serveur Minecraft 1.10>java -Xmx1024M -Xms1024M -jar minecraft_server.jar nogui Error: Unable to access jarfile minecraft_server.jar C:\Users\pc\Desktop\Serveur Minecraft 1.10>PAUSE Appuyez sur une touche pour continuer...
#648 [11:11] <pie_flavor> Philip: Normally at this point I'd request teamviewer access.
#649 [11:11] <pie_flavor> But I'm on a chromebook on a proxied Internet connection, so that won't work.
#650 [11:12] <Philip> hmm ok, so?
#651 [11:12] <pie_flavor> I could try harder, but you don't even own the game.
#652 [11:12] <pie_flavor> So at this point I'm going to say that there is obviously something wrong with your start.bat file, and the thing that's wrong is the name of the jar file.
#653 [11:12] <Philip> i will buy it soon
#654 [11:12] <pie_flavor> Other than that, I can't help you further.
#655 [11:13] <Philip> ok, so thank you
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#657 [11:15] * Matt__ [Matt__@notlogged] has joined #minecrafthelp
#658 [11:15] <Matt__> I need my account restored, can someone help me?
#659 [11:16] <pie_flavor> Matt__: Define 'restored'.
#660 [11:18] * trieotol_xz [trieotol_xz@notlogged] has joined #minecrafthelp
#661 [11:19] <Matt__> i just bought minecraft years ago and i just recently tried to log on again and it didnt work. i know my email was correct but when i went to the forgot my password link i never received a conformation email, i tried also to go where they can convert your account to the new mojang site but my account didnt work. i tried to create a new account through mojang to try and see if i had done it before using the same email but that didn
#662 [11:19] * trieotol_xz [trieotol_xz@notlogged] has quit. (Client Quit)
#663 [11:19] <Matt__> to buy the game again
#664 [11:19] <pie_flavor> Matt__: Unfortunately a lot of your message was cut off, but I got the gist.
#665 [11:19] <pie_flavor> What's your email provider?
#666 [11:19] <Matt__> gmail
#667 [11:20] <pie_flavor> Hmm. So it looks like someone probably stole your account then. They changed the email and password, so you can't reset it anymore.
#668 [11:20] <Matt__> is there anything i can do?
#669 [11:20] <pie_flavor> You'll need to find your original transaction ID email from Mojang, and include that bit of information here
#670 [11:20] * sonlorspeer [sonlorspeer@notlogged] has joined #minecrafthelp
#671 [11:20] <pie_flavor> ??> Matt__ mojang/email
#672 [11:20] <Absol> Matt__: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#673 [11:20] <Absol> Matt__: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#674 [11:20] <Lutzee> Matt__, do you still have your transaction id?
#675 [11:21] <pie_flavor> One of the optional fields there is the transaction id, put that in and you're sure to get your account back.
#676 [11:21] <Matt__> it was forever ago i dont think i have te email anymore
#677 [11:21] <Matt__> is there any other way i can find it?
#678 [11:21] <Lutzee> You'll need recover it do you know how you paid for the game?
#679 [11:22] <Matt__> pre paid card
#680 [11:22] <sonlorspeer> Hey guys, a friiend of mine has got a problem with migrating his Minecraft account to a Mojang account. His Email seems to be wrong because he doesnt get a mail from Mojang but hes sure its the real one, but Mojang wont reply to his Customer - Support Email since a Month or so
#681 [11:22] <pie_flavor> Matt__: Gmail doesn't delete old messages. Use the search box and search 'Mojang'.
#682 [11:22] <sonlorspeer> how long does it usually take for Mojang to text back?
#683 [11:22] <Lutzee> Prepaid gift card?
#684 [11:23] <mattym> sonlorspeer, If you havent recieved a reply in a month, there was information missing from the support ticket
#685 [11:23] <pie_flavor> sonlorspeer: Usually takes about a week or two.
#686 [11:23] * SnowFlakes7 [SnowFlakes7@notlogged] has joined #minecrafthelp
#687 [11:23] <pie_flavor> You won't get anywhere if you didn't include the original transaction ID, though.
#688 [11:23] <pie_flavor> what's good, SnowFlakes7
#689 [11:23] <Matt__> ok
#690 [11:23] <pie_flavor> did it work
#691 [11:23] <sonlorspeer> ty, seems to be unusual they didnt text back for such a long time....
#692 [11:24] <pie_flavor> ??< index
#693 [11:24] <SnowFlakes7> some blocks are still blurry like iron ore and cobblesone
#694 [11:24] <sonlorspeer> Did any of you guys have the same issue? If yes, how long did it take for Mojang to solve the problem=
#695 [11:24] <sonlorspeer> *?
#696 [11:24] <sonlorspeer> ah martym just read your reply
#697 [11:24] <pie_flavor> sonlorspeer: mojang messages back in a couple of weeks
#698 [11:25] <pie_flavor> SnowFlakes7: did you remove optifine
#699 [11:25] <SnowFlakes7> i took the file out of the versians folder
#700 [11:25] <pie_flavor> SnowFlakes7: screenshot pleas
#701 [11:26] <sonlorspeer> Martym, which info should then be included in such a mail to the customer support? My friend told the case, like he couldnt log in and is still awaiting the mail from Mojang...
#702 [11:27] <SnowFlakes7> http://imgur.com/a/tPTzO
#703 [11:27] <pie_flavor> sonlorspeer: Any of the optional fields that you have the information for should be filled in
#704 [11:27] <sonlorspeer> He also told his mail adress
#705 [11:27] <pie_flavor> Again, you won't get anywhere without the transaction ID.
#706 [11:27] <sonlorspeer> pie_flavor he did fill everything out
#707 [11:27] <pie_flavor> SnowFlakes7: do you have a resource pack installed
#708 [11:28] <SnowFlakes7> ye 16x16 infinite pack
#709 [11:28] <sonlorspeer> he doesnt have the transaction id because he bought mc like 7 years ago :(
#710 [11:28] <pie_flavor> SnowFlakes7: disable the pack and see if it fixes the problem
#711 [11:28] <SnowFlakes7> ill take picture with ou it
#712 [11:28] <SnowFlakes7> it dint
#713 [11:29] <SnowFlakes7> http://imgur.com/a/626je
#714 [11:30] <pie_flavor> SnowFlakes7: i'm guessing that there's still a mod messing with it
#715 [11:30] <pie_flavor> ??> SnowFlakes7 win/reinst
#716 [11:30] <Absol> SnowFlakes7: You may need to reinstall the locally installed files that Minecraft puts into place.
#717 [11:30] <Absol> SnowFlakes7: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#718 [11:34] * Lspt [Lspt@notlogged] has joined #minecrafthelp
#719 [11:35] <Lspt> hi. i can't play minecraft. it says about updating graphics
#720 [11:35] <mattym> Lspt, Do you have the link to your dxdiag report? If so please post the link in this chat.
#721 [11:36] <Lspt> no, how do i get it?
#722 [11:36] * Bence0310 [Bence0310@notlogged] has joined #minecrafthelp
#723 [11:37] <Bence0310> Hello
#724 [11:37] <pie_flavor> ??> Lspt win/dxdiag
#725 [11:37] <Absol> Lspt: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#726 [11:38] <Bence0310> I login to the server and error: java.lang.NullPointerException
#727 [11:38] <SnowFlakes7> OMG THANKS SO MUCH GUYS YOURE THE EST
#728 [11:39] <pie_flavor> Bence0310: Does it say 'group' after that?
#729 [11:39] <pie_flavor> SnowFlakes7: I was right, it was mods then.
#730 [11:39] <Lspt> here http://paste.ubuntu.com/23207843/
#731 [11:40] <Bence0310> No
#732 [11:40] <pie_flavor> Lspt: Unfortunately the Intel Mobile Series 4 chipset is not supported past Windows 7.
#733 [11:40] <pie_flavor> You'll need to install Windows 7 or use a different computer.
#734 [11:40] <pie_flavor> Bence0310: What launcher are you using?
#735 [11:40] <Bence0310> Phuu.. I don't think
#736 [11:40] <Lspt> ok
#737 [11:40] <Lspt> how do i get back?
#738 [11:40] <Bence0310> know*
#739 [11:41] <pie_flavor> Bence0310: Did you download it from Mojang?
#740 [11:41] <pie_flavor> Lspt: Are you asking how to install Windows 7?
#741 [11:41] <Lspt> yes
#742 [11:41] <Bence0310> No.
#743 [11:41] <Bence0310> I don't buy Minecraft....
#744 [11:42] <pie_flavor> ??> Bence0310 account/buy
#745 [11:42] <Absol> Bence0310: Minecraft is not free, you must buy it if you want to play. https://minecraft.net/store
#746 [11:42] <pie_flavor> ??> Bence0310 mods
#747 [11:42] <Bence0310> It was crazy....
#748 [11:42] <Absol> Bence0310: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#749 [11:42] <Absol> Bence0310: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#750 [11:42] <pie_flavor> We don't provide support to anyone who hasn't bought the game. I can assure you that's the reason for your error.
#751 [11:42] <pie_flavor> Lspt: did you get Windows 10 for free
#752 [11:42] <Lspt> yes
#753 [11:43] <pie_flavor> Lspt: Due to the 30-day limit for free downgrades, currently the only way to install Windows 7 on a computer running a version of Windows that's too new is to fully install the old version.
#754 [11:43] <pie_flavor> This is best done for you by a computer store. Your computer may have come with a recovery partition or a set of install disks. If it didn't, it likely has a Windows product key on it. If none of these are true, you will need to purchase a set of Windows install disks from a computer store.
#755 [11:43] <Bence0310> I have Windows 10...
#756 [11:43] <pie_flavor> ??> Bence0310 irc/multitasking
#757 [11:43] <Absol> Bence0310: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#758 [11:43] <Lspt> No, it passed a month
#759 [11:43] <pie_flavor> Lspt: Yes, I know. Read it again.
#760 [11:44] <Bence0310> .....I'm from hungary...so I can't speak english.....
#761 [11:44] <pie_flavor> Bence0310: when i start the text with your name, it's for you
#762 [11:44] <Lspt> ohh
#763 [11:44] <pie_flavor> when i start it with someone else's name, it's not
#764 [11:44] <Bence0310> Ok...
#765 [11:44] <pie_flavor> Bence0310: We will not support your error. It's caused by not owning the gam.e
#766 [11:44] <pie_flavor> Buy the game, and use the Mojang launcher.
#767 [11:45] <Lspt> so i cant play mc?
#768 [11:45] <Bence0310> I use Demo Version
#769 [11:45] <pie_flavor> Lspt: Not until you install Windows 7 or use a different computer
#770 [11:45] <Lspt> ok
#771 [11:45] <pie_flavor> Bence0310: We will not support your problem. End of discussion.
#772 [11:46] <Lspt> and if i change graphics? i mean, if i buy other "graphics" i can play minecraft?
#773 [11:47] <pie_flavor> Lspt: Do you own a desktop computer?
#774 [11:47] <pie_flavor> Or is it a laptop?
#775 [11:47] <Lspt> this one, a laptop
#776 [11:47] <Lspt> you mean a notebook, right?
#777 [11:47] <pie_flavor> Lspt: Unfortunately laptops' graphics cards can't be replaced.
#778 [11:47] <pie_flavor> Yeah.
#779 [11:47] <Lspt> :/
#780 [11:48] <pie_flavor> You can only replace the graphics card on a desktop tower. You'll need to install Windows 7 or use a different computer.
#781 [11:48] <pie_flavor> Sorry.
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#783 [11:48] <Lspt> ok
#784 [11:48] <Lspt> thanks for the help
#785 [11:49] * Lspt [Lspt@notlogged] has quit. (Quit: Web client closed)
#786 [11:49] * king_of_skywars [king_of_skywars@notlogged] has joined #minecrafthelp
#787 [11:50] <king_of_skywars> I went onto a friends acount to help him on a server, but when I tried to go back to my main acount on Whatnowsun and it says I can only play the demo. This coming after I migrated my acount. I have changed my password, and tried using the email I used, and my username yet I can only play the demo verision.
#788 [11:50] <Bence0310> The minecraft is 3100 Ft?
#789 [11:50] <mattym> ??> king_of_skywars account/bug/demo
#790 [11:50] <Absol> king_of_skywars: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#791 [11:50] <pie_flavor> Bence0310: We will not support your problem. End of discussion. Buy the game.
#792 [11:50] <pie_flavor> Wait, is Ft currency?
#793 [11:51] <pie_flavor> i don't know hungary
#794 [11:51] <Bence0310> How much is it?
#795 [11:51] <king_of_skywars> i have bought the game 2 years ago
#796 [11:51] <Bence0310> Ft is a hungarian money
#797 [11:51] <king_of_skywars> and now it doesnt work
#798 [11:51] <pie_flavor> Bence0310: 7443.59 forints
#799 [11:51] <Bence0310> ??
#800 [11:51] <pie_flavor> king_of_skywars: read what absol said
#801 [11:52] <king_of_skywars> yes i have see that and read it but i cant find the problem
#802 [11:52] <king_of_skywars> pls help me
#803 [11:52] <Bence0310> Windows 10 Edition is: 3280 HUF
#804 [11:52] <Bence0310> HUF=Ft
#805 [11:52] <mattym> ??> king_of_skywars mojang/email
#806 [11:52] <king_of_skywars> i have windows 7
#807 [11:52] <Absol> king_of_skywars: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#808 [11:52] <Absol> king_of_skywars: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#809 [11:53] <mattym> king_of_skywars, If none of that worked, fill out the form Absol linked
#810 [11:53] <pie_flavor> Bence0310: Windows 10 edition is just a version of Pocket Edition.
#811 [11:53] <king_of_skywars> i have allready email mojang but they wont help me
#812 [11:53] <pie_flavor> The Java edition, which is the main edition, costs 7440.
#813 [11:53] <mattym> king_of_skywars, When did you send in that form?
#814 [11:54] <king_of_skywars> ?\
#815 [11:54] <king_of_skywars> about 7 days ago
#816 [11:54] <mattym> king_of_skywars, Did you include your transaction-id in the form?
#817 [11:54] <king_of_skywars> my brother can login with his account on this laptop but i can login why?
#818 [11:54] * lollipop [lollipop@notlogged] has joined #minecrafthelp
#819 [11:55] <mattym> king_of_skywars, Because there is something wrong with your account.
#820 [11:55] * lollipop [lollipop@notlogged] has quit. (Client Quit)
#821 [11:55] <mattym> king_of_skywars, The only way to resolve this is to fill in the form here https://help.mojang.com/customer/portal/emails/new
#822 [11:55] <king_of_skywars> yes mattym but i cant find the problem
#823 [11:55] <mattym> king_of_skywars, Make sure you include your Transaction-ID in that form
#824 [11:56] * cicidu80 [cicidu80@notlogged] has joined #minecrafthelp
#825 [11:56] <king_of_skywars> i lose me Transaction-ID
#826 [11:56] * kimsan [kimsan@notlogged] has joined #minecrafthelp
#827 [11:56] * kimsan [kimsan@notlogged] has quit. (Client Quit)
#828 [11:56] <cicidu80> hello
#829 [11:57] <pie_flavor> ??> king_of_skywars account/trans-id
#830 [11:57] <Absol> king_of_skywars: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#831 [11:57] <pie_flavor> cicidu80: hi
#832 [11:57] <cicidu80> im french is difficulte :/
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#834 [11:57] <cicidu80> my mincraft is crash
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#836 [11:57] <pie_flavor> ??> cicidu80 launcher/crash-log
#837 [11:57] <Absol> cicidu80: We need to see your crash log, which appears after a crash.
#838 [11:58] <Absol> cicidu80: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#839 [11:58] <cicidu80> ... help :/
#840 [11:58] <pie_flavor> cicidu80: read what absol said
#841 [11:59] <Beicher> Hey, im having trouble migrating my old account.. Anyone who might help? :p
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#843 [11:59] <pie_flavor> google translate is your friend
#844 [11:59] <king_of_skywars> i lose my account and i never see it back
#845 [11:59] <pie_flavor> king_of_skywars: yes, we get that. but if you don't do what we're saying, we can't help you.
#846 [11:59] <pie_flavor> Beicher: what's up?
#847 [11:59] <king_of_skywars> i cant do anythin wich you saying
#848 [12:00] <Beicher> Im simply having problems with the "migrating" thing.
#849 [12:00] <Beicher> Or what it's called :P
#850 [12:00] <pie_flavor> king_of_skywars: then i guess we're done here.
#851 [12:00] <pie_flavor> Beicher: Yeah, but what problems?
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#854 [12:00] <Beicher> The problem is that, the service won't allow it to migrate.
#855 [12:01] <pie_flavor> Beicher: You're going to have to be a little more specific.
#856 [12:01] <pie_flavor> Do you get an error message?
#857 [12:01] <s0ymilk> Hi everyone i need some help. Whenever i load up minecraft, i try to get into a server or create a new world, and the game works for about 10 seconds and then freezes and is not responding. i've tried uninstalling and reinstalling but nothing works.
#858 [12:01] <Beicher> It just says that my password/username is wrong, even though i typed it correctly.
#859 [12:01] <pie_flavor> s0ymilk: does it crash, or just completely freeze?
#860 [12:02] <pie_flavor> Beicher: It's possible that someone stole your account.
#861 [12:02] <s0ymilk> it freezes and then i get the not responding message
#862 [12:02] <Beicher> Not at all.
#863 [12:02] <pie_flavor> Beicher: All right then. Is it possible to log into your Minecraft client with the username and password as you know them?
#864 [12:03] <Beicher> Using the launcher, yes.
#865 [12:03] <pie_flavor> s0ymilk: is there a crash report afterwards?
#866 [12:03] <pie_flavor> Beicher: That's interesting. Can you log out and log into the launcher one more time, just to check.
#867 [12:03] <s0ymilk> not that i know of, i have to force quit minecraft
#868 [12:03] <Beicher> I already did that.
#869 [12:03] <mattym> s0ymilk, Try this, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#870 [12:04] <s0ymilk> alright ill try this, brb
#871 [12:04] <pie_flavor> Beicher: That's really interesting. I can't think of why that would be happening.
#872 [12:04] <Beicher> Neither can i.
#873 [12:06] <mattym> Beicher, You may have triggered the lockout, wait 3 hours without attempting to log in or change any account info. Then try it again, if you still get an issue, you will need to contact Mojang.
#874 [12:06] <Beicher> Alright, thanks mate :)
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#876 [12:09] <s0ymilk> hey it works! thanks so much!!!!!
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#878 [12:17] <hola> I can help I can not enter my account Mojang
#879 [12:18] <hola> gmail does not accept it and not remember my password
#880 [12:18] <hola> hel
#881 [12:19] <hola> what do I do
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#883 [12:26] <hola> help
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#888 [12:45] <TheLinaGaming> hi
#889 [12:46] <TheLinaGaming> #minecrafthelp
#890 [12:48] <DeafieGamer> ?
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#914 [13:59] <urielsalis> ExoKruzer_, forgot to login?
#915 [13:59] <urielsalis> Guest59083*
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#922 [14:09] <sheshutalo> Hello, I need help in updating the drivers as I get the message "Pixel format not accelerated". Running on Windows 10 and got this dxdiag report : http://paste.ubuntu.com/23208357/
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#924 [14:09] <Lord_Ralex> sheshutalo, your computer is too old for Windows 10
#925 [14:10] <sheshutalo> but it runs windows 10...
#926 [14:10] <sheshutalo> :)
#927 [14:10] <Lord_Ralex> sheshutalo, not correctly
#928 [14:10] <sheshutalo> aaahm
#929 [14:10] <Lord_Ralex> It might "work", but it's not supported by anyone
#930 [14:10] <melskip> http://paste.ubuntu.com/23208360/
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#932 [14:11] <urielsalis> melskip, Unfortunately, Intel has not released drivers for your graphics card for Windows 10 as it was released past their EOL, your options are to clean install Windows 7(a computer shop can help you with that) or get a new graphics card(if you have a desktop pc) or play in another pc
#933 [14:11] <melskip> ok, thanks for the help
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#936 [14:13] <sheshutalo_> sorry I had problems in writting
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#939 [14:15] <sheshutalo_> hello...if my PC can't run Windows 10 and I´ve bought Minecraft for windows 10 what am I supposed to do?
#940 [14:15] <sheshutalo_> May I get the money back?
#941 [14:16] <Lord_Ralex> ??> sheshutalo_ account/refund
#942 [14:16] <Absol> sheshutalo_: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#946 [14:21] <Townley> i dont know how to update my graphics driver for minecraft http://paste.ubuntu.com/23208410/
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#949 [14:26] <Townley> what
#950 [14:28] <Townley> hello
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#952 [14:29] <Townley> hello
#953 [14:31] <Lord_Ralex> Townley, Intel has not released drivers for your graphics card for Windows 10 as it was released past their EOL, your options are to clean install Windows 7(a computer shop can help you with that) or get a new graphics card(if you have a desktop pc) or play in another pc
#954 [14:32] <Townley> ok can you tell me how tho get back to windows 7
#955 [14:32] <Lord_Ralex> Find Windows 7 discs and the product key for it.
#956 [14:33] <Townley> i dont know what that is should i look it up
#957 [14:34] <Lord_Ralex> If you don't know, then go to a computer shop and ask them for help
#958 [14:34] <Townley> ok like best buy
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#960 [14:38] <Townley> can i go to bst buy for help
#961 [14:38] <Lord_Ralex> You could
#962 [14:39] <Townley> so is that all i need to know
#963 [14:40] <smoniczka> Hi, i have problem to login to minecraft.net/mojang.com by my email - my account smoniczka and password in luncher is working
#964 [14:44] <Townley> sorry we cant help with logins
#965 [14:45] <smoniczka> i am afraid that my mail hosting refuse mails from mojang.com and that why i can't login by mail
#966 [14:45] <smoniczka> i want to change to gmail
#967 [14:45] <Townley> do you have a microsoft acount
#968 [14:46] <smoniczka> Townley: Thx for anwer, no i have not
#969 [14:47] <smoniczka> i wait for anwer from emails administrators
#970 [14:47] <Townley> well it would be easier to do that so if you get a microsoft acount and it doesnt work come back
#971 [14:49] <smoniczka> so i this same way i can create new account on gmail account
#972 [14:49] <Townley> yes
#973 [14:49] <smoniczka> on mojang.com
#974 [14:49] <Townley> no
#975 [14:50] <smoniczka> and try to login by login/password ?
#976 [14:50] <Townley> go to microsoft.com
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#979 [14:52] <smoniczka> i think i am lost in this ( how i can assigne premium account to microsoft.com )
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#981 [14:52] <smoniczka> if i by this on different email
#982 [14:52] <smoniczka> *buy
#983 [14:52] <FameXicE> german ?
#984 [14:52] <Townley> no german
#985 [14:53] <Townley> one sec ill see
#986 [14:54] <smoniczka> Townley: thx for help, i buy for my wife premium account long time ago, she don't remember if she migrate to mojang.com account
#987 [14:54] <Townley> you have a gmail right
#988 [14:54] <FameXicE> Hello, I can no longer Minecraft. I am the instructions of "fix a problem" followed and I ended up here. Play I tuhe on Win10
#989 [14:55] <smoniczka> Townley: yes
#990 [14:56] <Townley> smoniczka just go to micro soft and create an acount with the gmail
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#992 [14:56] <Townley> like if you were just makeing it
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#994 [14:56] <smoniczka> Townley: ok i can do that, no problem
#995 [14:57] <Townley> is that it
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#999 [15:02] <smoniczka> ok i am in microsoft account
#1000 [15:04] <Townley> ok
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#1002 [15:09] <smoniczka> Townley: so now i need create mojang account related with microsoft ?
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#1005 [15:12] <smoniczka> Townley: sorry, Thx You very much
#1006 [15:12] <smoniczka> i make it ; ]
#1007 [15:13] <smoniczka> without microsoft account
#1008 [15:13] <smoniczka> but this same effect, thx that you help me, again
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#1012 [15:20] <snowflakes7> hi
#1013 [15:20] <snowflakes7> any one here
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#1015 [15:20] <morgie620> HI
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#1017 [15:21] <morgie620> i recently updated to windows 10 and now i cant get my doughters mincraft to work on it
#1018 [15:21] <morgie620> it says somthing about outdated video graphics driver
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#1020 [15:24] <morgie620> ?????????
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#1024 [15:28] <_Walkabout_> So I want to broadcast to LAN to play with a friend, and I know to broadcast to LAN, but it won't work. My firewall is off, we are both on the same wifi and both have the same computer. What's up with that? How do I fix It?
#1025 [15:30] <_Walkabout_> We both have the same computer. They are both new.
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#1028 [15:32] <_Walkabout_> Hello?
#1029 [15:33] <morgie620> Hi i recently updated to windows 10 and now i cant seem to get mincraft on my computer for my daughter. It says somthing about video graphics driver
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#1057 [16:21] <wendersimpatia> boa tarde nao estou conseguindo jogar o demo como faco?
#1058 [16:21] <wendersimpatia> sorry don't speak english
#1059 [16:22] <wendersimpatia> voces podem me ajudar?
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#1081 [17:02] <Walkabout> I would like to play multiplayer with my friend in Minecraft, but even when I broadcast to LAN, it will not show up on his computer under multiplayer menu. I have the same computer as him, and we are connected to the same wifi. what do I do?
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#1084 [17:03] <mattym> Walkabout, You said earlier you turned off the Windows Firewall?
#1085 [17:03] <Walkabout> I have a MAC
#1086 [17:03] <mattym> Walkabout, What firewall/antivirus software do you have installed?
#1087 [17:04] <Walkabout> I turned off the mac firewall so my computer would accept incoming connections.
#1088 [17:04] <Walkabout> Only mac firewall
#1089 [17:04] <mattym> Walkabout, No other antivirus on the Mac?
#1090 [17:04] <Walkabout> Not that I know of.
#1091 [17:05] <Miss_Fox> Hello, my PC seems to miss something to rum the game
#1092 [17:05] <mattym> Walkabout, You sure you are both on the same game version?
#1093 [17:05] <mattym> Miss_Fox, What happens when you try?
#1094 [17:06] <Walkabout> Yes
#1095 [17:06] <Miss_Fox> a ialogue box opens and i think the error is with the driver
#1096 [17:06] <Walkabout> We are both on 1.102
#1097 [17:06] <mattym> Walkabout, Hmm, not really sure how to futher diagnose this issue on a Mac
#1098 [17:06] <mattym> Walkabout, Do you know how to do a direct connection?
#1099 [17:06] <mattym> Miss_Fox, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1100 [17:07] <Miss_Fox> http://paste.ubuntu.com/23209016/
#1101 [17:07] <Miss_Fox> here it is
#1102 [17:07] <mattym> Miss_Fox, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1103 [17:08] <Miss_Fox> it is not possible to update the driver?
#1104 [17:08] <mattym> Miss_Fox, No, drivers for your hardware on Windows 10 do not exist
#1105 [17:09] <Miss_Fox> how can I reinstall windows 7?
#1106 [17:09] <mattym> Miss_Fox, You can google the instructions on how to reinstall it, if it doesnt look like something you thing you can do. A computer shop/store will usually offer it as a service
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#1108 [17:10] <Miss_Fox> thank you for your attention
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#1113 [17:27] <mrfox12345678910> My computer couldn't start miecraft.
#1114 [17:27] <mrfox12345678910> My computer couldn't start miecraft.
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#1119 [17:37] <Noah> Hello
#1120 [17:37] * bildramer [bildramer@notlogged] has joined #minecrafthelp
#1121 [17:38] <Noah> I contacted mojang about a problem with my Minecraft and said to come here
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#1128 [17:57] <Ghostystacks> i need help
#1129 [17:58] <Ghostystacks> java.lang.nullpointerexception group
#1130 [17:58] <Ghostystacks> please
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#1132 [17:58] <mattym> Ghostystacks, What antivirus/firewall software do you have installed
#1133 [17:59] * jamiledossantos [jamiledossantos@notlogged] has joined #minecrafthelp
#1134 [18:00] <Ghostystacks> firewall and avast
#1135 [18:01] <Ghostystacks> please help me
#1136 [18:01] <mattym> Ghostystacks, Uninstall Avast, restart the computer, then check Minecraft, if its working, reinstall the latest version of Avast
#1137 [18:02] <Ghostystacks> ok w8
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#1149 [18:31] <Smoke_> hello
#1150 [18:32] <Smoke_> hi!
#1151 [18:34] <mattym> Hello Smoke_
#1152 [18:34] <Smoke_> my account was hacked
#1153 [18:34] <mattym> ??> Smoke_ account/hacked
#1154 [18:34] <Absol> Smoke_: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#1155 [18:34] <Absol> Smoke_: Note: If you have to contact Mojang, do not forget to include your transaction ID!
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#1158 [18:39] <Smoke_> where I put the id to transaction
#1159 [18:39] <mattym> ??> Smoke_ mojang/email
#1160 [18:39] <Absol> Smoke_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1161 [18:39] <Absol> Smoke_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1162 [18:39] <mattym> Smoke_, Fill out the form Absol linked
#1163 [18:40] * Ghostystacks [Ghostystacks@notlogged] has joined #minecrafthelp
#1164 [18:40] <Ghostystacks> please i need help
#1165 [18:41] <Ghostystacks> unknown host
#1166 [18:41] <Ghostystacks> in my mc
#1167 [18:42] <Ghostystacks> unknown host please
#1168 [18:42] <Ghostystacks> help me to fix the problem
#1169 [18:43] <mattym> Ghostystacks, What exactly is the problem?
#1170 [18:44] <Ghostystacks> I can not enter any server
#1171 [18:44] <Ghostystacks> in mc say unknown host
#1172 [18:45] <mattym> Ghostystacks, That usually means you have entered the servers address wrong
#1173 [18:45] <Ghostystacks> no no
#1174 [18:45] <Ghostystacks> the ip is correct
#1175 [18:45] <Ghostystacks> and my internet is perfect
#1176 [18:46] <Ghostystacks> please help me to fix my problem
#1177 [18:46] <mattym> Ghostystacks, If it says unknown host it means it cant find the server. Check that the IP is correct and current
#1178 [18:48] <Ghostystacks> no
#1179 [18:48] <Ghostystacks> unknown host
#1180 [18:48] <Ghostystacks> say
#1181 [18:49] <mattym> ??> Ghostystacks tools/hjt
#1182 [18:49] <Absol> Ghostystacks: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1183 [18:49] <Absol> Ghostystacks: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#1186 [18:52] <Ghostystacks> help me
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#1189 [18:53] <matheus> oi
#1190 [18:54] <tyteen4a03> hi matheus
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#1199 [19:18] <omar> i can not play the demo of the game it pops up lack of upated graphics drivers
#1200 [19:18] <mattym> omar, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1201 [19:18] <omar> i don't know
#1202 [19:19] <mattym> ??> omar win/dxdiag
#1203 [19:19] <Absol> omar: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1206 [19:20] <ninjawarior316> http://paste.ubuntu.com/23209440/
#1207 [19:20] <mattym> ninjawarior316, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1208 [19:20] <ninjawarior316> what_do_you_mean
#1209 [19:21] <ninjawarior316> it_said_i_need_to_upgrade_graphics
#1210 [19:22] <mattym> ninjawarior316, I mean exactly what I said. You cant update your drivers because none exist on Windows 10 for your hardware. Reinstall Windows 7 or use another computer.
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#1215 [19:26] <ninjawarior316> http://paste.ubuntu.com/23209440/
#1216 [19:27] <mattym> ninjawarior316, You were told what to do.
#1217 [19:27] <ninjawarior316> help_me_update_minecraft
#1218 [19:27] <OpenBranch> hello i have a problem starting minecraft
#1219 [19:27] <OpenBranch> it just crashes
#1220 [19:27] <mattym> ??> OpenBranch launcher/crash-log
#1221 [19:27] <Absol> OpenBranch: We need to see your crash log, which appears after a crash.
#1222 [19:27] <Absol> OpenBranch: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1223 [19:27] <ninjawarior316> i_mean_grafics
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#1225 [19:28] <mattym> ninjawarior316, You either need to reinstall Windows 7, or use another computer.
#1226 [19:28] <ninjawarior316> hello
#1227 [19:28] <OpenBranch> http://paste.ubuntu.com/23209467/
#1228 [19:28] <mattym> OpenBranch, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1229 [19:28] <ninjawarior316> i_have_windows_10
#1230 [19:28] <ninjawarior316> k
#1231 [19:28] <ninjawarior316> http://paste.ubuntu.com/23209440/
#1232 [19:29] <ninjawarior316> here
#1233 [19:29] <OpenBranch> http://paste.ubuntu.com/23209471/
#1234 [19:29] * Leandro [Leandro@notlogged] has joined #minecrafthelp
#1235 [19:29] <Leandro> Hi
#1236 [19:29] <ninjawarior316> hello
#1237 [19:30] <ninjawarior316> help_me
#1238 [19:30] <mattym> OpenBranch, One moment
#1239 [19:30] <OpenBranch> just ask your question dont ask for help
#1240 [19:30] <mattym> ninjawarior316, Ive told you what to do, there is no other way to fix it
#1241 [19:31] <mattym> OpenBranch, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 8, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1242 [19:31] <ninjawarior316> reinstal_windows_10?
#1243 [19:31] <mattym> ninjawarior316, Reinstall Windows 7
#1244 [19:31] <ninjawarior316> ok
#1245 [19:31] <ninjawarior316> thanks
#1246 [19:32] <OpenBranch> is there a update to my graphics card that im missing to support windows 10?
#1247 [19:32] <mattym> OpenBranch, The last drivers made for your card are for Windows 7
#1248 [19:32] <OpenBranch> because i just got done activating windows 10
#1249 [19:32] <mattym> er Windows 8
#1250 [19:32] <ninjawarior316> wait_but_my_freind_has_windows_10_and_it_works
#1251 [19:32] <OpenBranch> and i dont want to loss my key again
#1252 [19:32] <OpenBranch> lose
#1253 [19:33] <mattym> ninjawarior316, Then your friend has a computer that supports it
#1254 [19:33] <ninjawarior316> oh
#1255 [19:33] <OpenBranch> ...
#1256 [19:36] <OpenBranch> ok well thanks for your help i guess
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#1261 [19:43] <iSuBl> Bought minecraft windows 10 edition, but when i log in to my mojang account, it says i never did buy it, what should i do ?
#1262 [19:43] <iSuBl> bought it through live store
#1263 [19:43] <tyteen4a03> iSuBl: it wouldn't show up automagically
#1264 [19:43] <mattym> iSuBl, Im not sure that would show up on a Mojang account
#1265 [19:44] <iSuBl> so, i'm wondering to play pixelmon mod, but when i log in, it says that i should log into a account that has minecraft purchased
#1266 [19:44] * Greg [Greg@notlogged] has joined #minecrafthelp
#1267 [19:44] <iSuBl> what should i do ?
#1268 [19:44] <tyteen4a03> ??> iSuBl sku
#1269 [19:44] <Absol> iSuBl: Minecraft for personal computers, Minecraft Windows 10 Edition, Minecraft for Xbox One, Minecraft for Xbox, Minecraft for PlayStation 3, Minecraft for PlayStation 4, Minecraft for Wii U, Minecraft PE for Android (Kindle App Store or Google Play) and Minecraft PE for iOS, are all different products which must each be purchased separately.
#1270 [19:45] <tyteen4a03> iSuBl: mods on Minecraft for PC will not work on MC Win10/PE Edition
#1271 [19:45] * cooldude [cooldude@notlogged] has quit. (Ping timeout: 206 seconds)
#1272 [19:45] <tyteen4a03> iSuBl: you'll need to purchase Minecraft for PC from minecraft.net
#1273 [19:45] <iSuBl> u kiddin ryt ?
#1274 [19:45] <Greg> I purchased minecraft already but its on a minecraft account, to migrate it i need to know the username which I do not how do I change it
#1275 [19:46] <tyteen4a03> iSuBl: not at all
#1276 [19:46] <tyteen4a03> Greg: do you still have the receipt email from when you purchased Minecraft?
#1277 [19:46] <iSuBl> so, my minecraft that i bought through a microsoft store, wont be validated on a mojang account ?
#1278 [19:46] <tyteen4a03> iSuBl: no, because there is no need to
#1279 [19:47] <tyteen4a03> iSuBl: unless you want to use Realms
#1280 [19:47] <iSuBl> but when i log in to my mojang store, which is the same email, it tells me that i dont have it purchased
#1281 [19:47] <Greg> Yes i have the email and the password but mojang doesnt allow me to migrate it without filling in the username and ive looked around my account detaill and cat find it
#1282 [19:47] * Miss_Fox [Miss_Fox@notlogged] has joined #minecrafthelp
#1283 [19:47] <tyteen4a03> iSuBl: Mojang Store will have no knowledge of what you did on the Live store
#1284 [19:48] <iSuBl> so how do i transfer my Live Store Minecraft Purchase to a Mojang Acc ?
#1285 [19:48] * cooldude [cooldude@notlogged] has joined #minecrafthelp
#1286 [19:48] <mattym> iSuBl, You dont
#1287 [19:48] <tyteen4a03> iSuBl: as explained above, they are different products which must be purchased separately
#1288 [19:48] <iSuBl> Ho
#1289 [19:48] <iSuBl> Ly
#1290 [19:48] <tyteen4a03> iSuBl: in this case, Minecraft for PCs and Minecraft Windows 10 edition
#1291 [19:48] <iSuBl> S**t
#1292 [19:48] <tyteen4a03> ??> Greg account/send-email
#1293 [19:48] <Absol> Greg: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1294 [19:48] <Absol> Greg: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1297 [19:49] <iSuBl> so, i wont be able to connect to my mojang acc and see minecraft purchased ?
#1298 [19:49] <iSuBl> only on live ?
#1299 [19:50] <mattym> iSuBl, Ownership of the versions of the game you have, is not tracked by or tied to a Mojang account
#1300 [19:50] <tyteen4a03> iSuBl: for Windows 10 Edition, only on live
#1301 [19:50] <iSuBl> Balls
#1302 [19:50] <tyteen4a03> again, unless you use realms
#1303 [19:50] <iSuBl> can i refund it ?
#1304 [19:50] <tyteen4a03> iSuBl: that would be up to Microsoft
#1305 [19:51] * Ghostystacks [Ghostystacks@notlogged] has joined #minecrafthelp
#1306 [19:51] <mattym> iSuBl, You would need to read the policy on the Live Store
#1307 [19:51] <tyteen4a03> iSuBl: contact Live Store support to see if you are eligible for a refund
#1308 [19:51] <iSuBl> but is there a way to ask for it ?
#1309 [19:51] <tyteen4a03> iSuBl: yes, through Live Store
#1310 [19:51] <Ghostystacks> i need help
#1311 [19:51] <iSuBl> nice
#1312 [19:51] <iSuBl> thanks yall
#1313 [19:51] <tyteen4a03> Ghostystacks: sure, ask
#1314 [19:51] <Ghostystacks> unknown host in my mc
#1315 [19:52] <tyteen4a03> Ghostystacks: we need the full error message
#1316 [19:52] <Ghostystacks> unknown host
#1317 [19:53] <tyteen4a03> Ghostystacks: what are you trying to do?
#1318 [19:53] <AG_Clinton> Whatever you're trying to connect to doesn't resolve.
#1319 [19:53] <tyteen4a03> AG_Clinton: \o
#1320 [19:53] <Ghostystacks> i trying to join to servers
#1321 [19:53] <AG_Clinton> Hey
#1322 [19:53] * CompletedPlayer [CompletedPlayer@notlogged] has joined #minecrafthelp
#1323 [19:53] <tyteen4a03> Ghostystacks: what IP are you trying to connect to?
#1324 [19:53] <AG_Clinton> Ghostystacks: What's the domain for the server?
#1325 [19:54] <Ghostystacks> but in all server say unknown host
#1326 [19:54] <CompletedPlayer> I get a minecraft crash report about 30 sec after I go in to a world/server
#1327 [19:54] <tyteen4a03> Ghostystacks: can you try mctest.ae97.net?
#1328 [19:54] <Ghostystacks> us.oc.tc
#1329 [19:54] <tyteen4a03> ??> CompletedPlayer paste
#1330 [19:54] <Absol> CompletedPlayer: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1331 [19:54] <CompletedPlayer> Sep 20, 2016 3:50:26 PM net.minecraft.launchwrapper.LogWrapper log INFO: Loading tweak class name optifine.OptiFineTweaker Sep 20, 2016 3:50:26 PM net.minecraft.launchwrapper.LogWrapper log INFO: Using primary tweak class name optifine.OptiFineTweaker Sep 20, 2016 3:50:26 PM net.minecraft.launchwrapper.LogWrapper log INFO: Calling tweak class optifine.OptiFineTweaker OptiFineTweaker: acceptOptions OptiFineTwe
#1332 [19:54] <tyteen4a03> CompletedPlayer: paste the crash report there
#1333 [19:54] <tyteen4a03> CompletedPlayer: read the instructions above
#1334 [19:54] <CompletedPlayer> Okay.
#1335 [19:54] <tyteen4a03> Ghostystacks: us.oc.tc does not seem to be a valid server
#1336 [19:55] * iSuBl [iSuBl@notlogged] has quit. (Quit: Web client closed)
#1337 [19:55] <Ghostystacks> i trying to join in rhis ip w8
#1338 [19:55] <CompletedPlayer> http://paste.ubuntu.com/23209528/
#1339 [19:55] <AG_Clinton> CompletedPlayer: Try it without optifine
#1340 [19:55] <Ghostystacks> mmmm ok i trying to join in this server
#1341 [19:56] <CompletedPlayer> AG_clinton ok
#1342 [19:56] <CompletedPlayer> AG_clinton it does the same thing
#1343 [19:56] <mattym> CompletedPlayer, Try without any of the mods
#1344 [19:56] <CompletedPlayer> Ill just do normal vanilla real quick
#1345 [19:56] <AG_Clinton> I don't see how since that's an optifine error message. Unless you have a mod relying on optifine.
#1346 [19:56] <Ghostystacks> w8
#1347 [19:56] <Ghostystacks> plz
#1348 [19:57] <CompletedPlayer> I meant I just installed OptiFine also because even on vanilla it did this. Ill paste the vanilla code in ubuntu paste.
#1349 [19:57] <CompletedPlayer> http://paste.ubuntu.com/23209538/
#1350 [19:57] <Ghostystacks> yes in this server i have a join
#1351 [19:57] <Ghostystacks> mctest.ae97.net
#1352 [19:58] <AG_Clinton> Ghostystacks: Your minecraft client is fine.
#1353 [19:58] <AG_Clinton> The server you're trying to join doesn't exist at the address you're connecting with.
#1354 [19:58] <mattym> CompletedPlayer, Does it happen in a single player world too?
#1355 [19:58] <Ghostystacks> okkk thanks bro
#1356 [19:58] <CompletedPlayer> Ill check 1 minute
#1357 [19:59] <CompletedPlayer> Yep. Ill upload crash report.
#1358 [20:00] * Ghostystacks [Ghostystacks@notlogged] has quit. (Quit: Web client closed)
#1359 [20:00] <CompletedPlayer> http://paste.ubuntu.com/23209538/
#1360 [20:00] <AG_Clinton> That's the same log.
#1361 [20:00] <mattym> CompletedPlayer, That was the same link
#1362 [20:00] <CompletedPlayer> Oops
#1363 [20:00] <CompletedPlayer> 1 minute
#1364 [20:01] <CompletedPlayer> http://paste.ubuntu.com/23209543/
#1365 [20:01] <mattym> CompletedPlayer, Try this, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#1366 [20:02] <CompletedPlayer> Okay, it was on and now off.
#1367 [20:02] <mattym> CompletedPlayer, Yeah see if it made any changes
#1368 [20:03] <CompletedPlayer> Yeah... on Mineplex its doing alright
#1369 [20:04] <CompletedPlayer> It doesnt crash now but its running quite slow. I think I may need to upgrade my pc.
#1370 [20:04] <mattym> CompletedPlayer, If that setting change made it work, it would suggest your graphics hardware is on the older side.
#1371 [20:04] <tyteen4a03> mattym: ?? mods
#1372 [20:05] <mattym> ?
#1373 [20:05] <CompletedPlayer> mattym its about 9 years old
#1374 [20:05] <CompletedPlayer> The last driver updates are from 2006
#1375 [20:05] <tyteen4a03> and/or that
#1376 [20:05] <AG_Clinton> Minecraft is a lot more resource intensive than it looks.
#1377 [20:06] <AG_Clinton> Might be time to get newer hardware if you want better performance.
#1378 [20:06] <CompletedPlayer> Yeah. I think I will.
#1379 [20:06] <CompletedPlayer> Thanks guys :)
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#1382 [20:07] <zDarckan_G0D> drf
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#1415 [21:46] <james__> i cant get minecraft to play i just bought it for my son and it wont play it says i might need to update driver but ive tried that what else can i do
#1416 [21:47] <sef3jkhj> necesito ayuda el juego no responde
#1417 [21:49] <mattym> james__, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1418 [21:49] <mattym> ??> sef3jkhj lang/es
#1419 [21:49] <Absol> sef3jkhj: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#1420 [21:50] <james__> http://paste.ubuntu.com/23209792/
#1421 [21:50] <mattym> james__, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1422 [21:50] <james__> thanks that what i thot
#1423 [21:51] <james__> the only way is the beta for 10?
#1424 [21:51] <mattym> james__, That should work on the computer, but is not really the same game
#1425 [21:51] <james__> ive read that on the boards thanks for the help
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#1433 [22:25] <zamara> hello
#1434 [22:26] <zamara> i downloaded minecraft for pc and it is saying my pixel format is not accelerated can someone be of assistance thanks :)
#1435 [22:26] <mattym> zamara, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1436 [22:26] <zamara> my dxdiag report is at this link http://paste.ubuntu.com/23209881/
#1437 [22:26] <mattym> zamara, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1438 [22:27] <zamara> ok what graphics hardware would i need
#1439 [22:27] <mattym> zamara, Your best bet would be to take your computer to a computer store and see if they have anything compatable
#1440 [22:28] <zamara> so like best buy or a different type. ( i am a computer idiot)
#1441 [22:28] <mattym> zamara, Yeah a store like that or similar
#1442 [22:29] <zamara> but what part would i need
#1443 [22:29] <mattym> zamara, Graphics Card
#1444 [22:29] <zamara> a graphics card or something?????
#1445 [22:30] <zamara> ok thank you for your assistance
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#1449 [22:40] <Nael> hi
#1450 [22:41] <Nael> i forget my minecraft mail for along time
#1451 [22:41] <Nael> can i know my email
#1452 [22:43] <Nael> I NEED HELP
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#1456 [22:46] <nael> i want to know my email
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#1458 [22:47] <nael> i forgot it
#1459 [22:48] <nael> my minecraft account Nael_45
#1460 [22:53] <DeafieGamer> ??> nael scold/pm
#1461 [22:53] <Absol> nael: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#1462 [22:53] <DeafieGamer> ??> nael account/forgot-email
#1463 [22:53] <Absol> nael: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1464 [22:53] <DeafieGamer> GOOD NIGHT.
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#1466 [22:54] <JosueDaniel> Hello
#1467 [22:54] <nael> how can i help you ?
#1468 [22:54] <JosueDaniel> i have a problem with my account
#1469 [22:54] <nael> ok , let me know
#1470 [22:56] <JosueDaniel> the problem is that i can not start my session on the main page or the game minecraft
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#1472 [22:57] <JosueDaniel> do you can speak spanish?
#1473 [22:57] <JosueDaniel> sorry
#1474 [22:57] <JosueDaniel> you can speak spanish?
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