#1 [00:00] <zoidberg> the problem i have here is i have got the program installed, but when i start it for the first time, it comes up with an error, saying "unable to update the minecraft native launcher"
#2 [00:00] <mattym> zoidberg, Ill need the same report for that one as well
#3 [00:00] <mattym> ??> zoidberg tools/hjt
#4 [00:01] <Absol> zoidberg: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#5 [00:01] <Absol> zoidberg: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#6 [00:04] <zoidberg> this site is slow as all of a sudden
#7 [00:05] <zoidberg> http://paste.ubuntu.com/23245523/
#8 [00:06] <mattym> zoidberg, Did you hit some kind of internet limit, cause that would explain all the issues.
#9 [00:07] <zoidberg> i have unlimited
#10 [00:07] <mattym> ??> zoidberg av/adwcleaner
#11 [00:07] <Absol> zoidberg: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#12 [00:08] <Absol> zoidberg: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#13 [00:08] <mattym> zoidberg, Try that on both PC's if nothing else worked
#14 [00:08] <zoidberg> what about that file i sent
#15 [00:08] <zoidberg> did it work
#16 [00:09] <mattym> zoidberg, Try the most recent instructions from Absol for both computers
#17 [00:09] <mattym> zoidberg, Both seem to be having trouble making a connection with the download servers.
#18 [00:11] <bomberswarm2> zoidberg is restarting
#19 [00:11] <bomberswarm2> this worthless avast is frozen on uninstalling
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#21 [00:14] <zoidberg> it appears to be downloading everything
#22 [00:16] <mattym> If the bomberswarm2 computer ever unfreezes, try the same on that one
#23 [00:17] <bomberswarm2> its not the computer, its just avast
#24 [00:18] <bomberswarm2> its sitting at 'launching executable file: avastemupdate,exe /installer/unreg
#25 [00:18] <mattym> bomberswarm2, Makes it seem more and more like it was messed up.
#26 [00:19] <mattym> bomberswarm2, See if you can stop that, run the adwcleaner, then maybe a fresh install of the latest Avast will repair what it needs to
#27 [00:22] <zoidberg> this preformance is a joke
#28 [00:23] <zoidberg> mc for windows 10 runs perfectly, this runs like i don't have any ram
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#30 [00:29] <adrian> hi, i need help with changing my email adress for my minecraft account i know my password and username and password but i just dont know the security question answers and the email i have on me is no longer available
#31 [00:30] <GreyVulpine> adrian - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#32 [00:31] <adrian> how long will that take
#33 [00:31] <GreyVulpine> Usually a few days.
#34 [00:34] <adrian> i dont have my transaction id
#35 [00:35] <GreyVulpine> See the link for instructions on how to recover it: http://help.mojang.com/customer/portal/articles/361380-what-is-a-transaction-id-
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#38 [00:45] <bomberswarm2> i cancelled install and found 108 threats with the cleaner
#39 [00:45] <bomberswarm2> whats lavasoft
#40 [00:46] <bomberswarm2> they fucked me good
#41 [00:46] <Absol> bomberswarm2: Please keep it civil
#42 [00:46] <bomberswarm2> what
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#44 [01:13] <KairusDarkSeeker> sup
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#47 [01:16] <Mike_> They still don't know what to do
#48 [01:16] <mattym> Mike_, We still dont either.
#49 [01:17] <Mike_> Ok do I just make another world
#50 [01:17] <mattym> Mike_, Yes
#51 [01:17] <Mike_> I have put so much effort into it
#52 [01:18] <Mike_> It took really long
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#61 [01:50] <EazyMFE> I have recently bought a minecon cape and I didn't get one I have payed for it and i went into minecraft and i never saw a cape please help by placing a cape into my minecraft account thank you
#62 [01:51] <GreyVulpine> EazyMFE - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#63 [01:53] <EazyMFE> What do you want me to do with it?
#64 [01:53] <GreyVulpine> Send in a support ticket
#65 [01:56] <EazyMFE> What's this Transaction ID
#66 [01:59] <GreyVulpine> Please see: https://help.mojang.com/customer/portal/articles/361380-what-is-a-transaction-id-
#67 [02:03] <EazyMFE> Wait Sorry I got mixed up i ordered a optifine cape not a minecon i was scammed from optifine and can't use the cape because there is no cape
#68 [02:04] <EazyMFE> If it is possible can you help me get my optifine cape?
#69 [02:04] <GreyVulpine> We cannot
#70 [02:04] <EazyMFE> I live in australia and it costed $15 dollars for it
#71 [02:04] <EazyMFE> Like I could have bought a game on steam for $15 and dlcs
#72 [02:05] <EazyMFE> I've already complained to Optifine and never got a response I knew to tell my friends that Optifine is not legit
#73 [02:05] <GreyVulpine> There is nothing we can do about optifine capes here.
#74 [02:06] <EazyMFE> But if you can could i get a free minecon cape?
#75 [02:06] <GreyVulpine> No.
#76 [02:06] <EazyMFE> Or do i have to pay
#77 [02:06] <GreyVulpine> The only way to get a minecon cape is to pay for and attend minecon.
#78 [02:07] <EazyMFE> Well i live in australia and from what i hear minecon is in america?
#79 [02:08] <GreyVulpine> MInecon has been held in many locations over the years, including America, France, and the UK
#80 [02:09] <EazyMFE> Can i have a link to the minecon and will i be able to purchase a cape from there straight away?
#81 [02:10] <GreyVulpine> No. Paying for minecon will not give you a cape redemption code. The only way to get a cape is to actually attend minecon.
#82 [02:10] <EazyMFE> How come?
#83 [02:11] <EazyMFE> For Alot of people in different countries its not possible
#84 [02:11] <GreyVulpine> It's a perk for minecon attendees.
#85 [02:12] <EazyMFE> Will minecon be in Melbourne Australia
#86 [02:13] <EazyMFE> Because i saw on the site if you can't attend you can join in spirit
#87 [02:13] <GreyVulpine> Minecon locations are planned yearly, locations are negotiated and announced only when finalized.
#88 [02:15] <EazyMFE> Is there something called Join Minecon Online?
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#90 [02:15] <GreyVulpine> I'm not aware of anything official like that.
#91 [02:16] <EazyMFE> But in the future will there be a site to join up?
#92 [02:17] <GreyVulpine> If that's something planned, an announcement will be made.
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#94 [02:18] <EazyMFE> Okay so is there a way to suggest it so it happens?
#95 [02:18] <GreyVulpine> There is not.
#96 [02:18] <EazyMFE> So are you a Mojang admin?
#97 [02:19] <GreyVulpine> Everybody here volunteers their time to answer questions for the community. None of us here work for Mojang.
#98 [02:19] <EazyMFE> So only for minecon?
#99 [02:19] <GreyVulpine> I'm sorry?
#100 [02:20] <EazyMFE> So you only work for minecon?
#101 [02:20] <GreyVulpine> I do not work for Minecon.
#102 [02:21] <EazyMFE> Is there a way to sue Optifine for multiple scams?
#103 [02:22] <GreyVulpine> That's not something we can answer here. Users are free to modify Minecraft, and any transactions users do with third-party modders are between themselves only. Mojang doesn't get involved in any transactions between users and modders or servers.
#104 [02:24] <EazyMFE> How old do you have to be to volunteer for this?
#105 [02:26] <GreyVulpine> We prefer our volunteers to be mature, have knowledge of technical issues of minecraft, knowledge in basic minecraft issues, and have an ability to support users with a professional demeanor.
#106 [02:28] <EazyMFE> Alright i will have to be going now. have a good day.
#107 [02:28] <GreyVulpine> To you as well.
#108 [02:28] <EazyMFE> Thank you
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#122 [03:57] <zoidberg> i keep getting this error
#123 [03:57] <zoidberg> Completely ignored arguments: [--nativeLauncherVersion, 307] [18:07:58] [Client thread/INFO]: Setting user: bomberswarm2 [18:07:59] [Client thread/INFO]: LWJGL Version: 2.9.4 [18:07:59] [Client thread/INFO]: Reloading ResourceManager: Default [18:08:00] [Sound Library Loader/INFO]: Starting up SoundSystem... [18:08:00] [Thread-5/INFO]: Initializing LWJGL OpenAL [18:08:00] [Thread-5/INFO]: (The LWJGL binding of OpenAL. For
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#142 [04:57] <Forever_LoK> java.lang.nullpointerexception group
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#149 [05:18] <Chump> Is there an issue with redeeming my MINECON cape? :P
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#151 [05:23] <SydneyWhite> hee i can t get in my minecraft
#152 [05:23] <SydneyWhite> and it says it crashed
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#189 [08:01] <USHIEC> Runtime will not complete and therefore can't open game
#190 [08:01] <USHIEC> basically saying game cant update
#191 [08:02] <USHIEC> i have deleted and re downloaded to nmo effect
#192 [08:06] <USHIEC> how can I reslove that?
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#194 [08:20] <USHIEC> ok I've reinstalled minecraft and updated java but runtime is still refusing to update minecraft on my mac please help
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#200 [08:24] <USHIEC> its ok I found a work around
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#206 [08:28] <PurpleSweetTart> How does the game calculate your single player score?
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#211 [08:32] <Jasper> Hello
#212 [08:32] <Jasper> I got a question
#213 [08:33] * kinggoesgaming [kinggoesgaming@notlogged] has joined #minecrafthelp
#214 [08:33] <Jasper> Is it possible to get a interview with on of the creators of minecraft EDU
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#219 [08:40] <Cookie_viper> For some reason I am unable to connect to LAN worlds, or be connected too. Is there any way to diagnose this?
#220 [08:41] * kikidu62 [kikidu62@notlogged] has joined #minecrafthelp
#221 [08:41] <kikidu62> minecraft
#222 [08:41] <kikidu62> comment on fait pour l intaller
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#226 [08:48] <kamal_>
#227 [08:48] <kamal_>
#228 [08:48] <kamal_>
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#236 [09:11] <bRambo9256> Hi! I can't no longer update Minecraft on mac, what can i do? When I open the app the download starts and then I get the message "Unable to update the Minecraft Native Launcher" and then the app stops so i can't even see the login screen. I tried reinstalling the game, but it didn't work. I also checked the java version but it's useless. I'm desperate because I bought the game about a year ago and it worked well
#237 [09:11] * scr0b [scr0b@notlogged] has joined #minecrafthelp
#238 [09:12] <scr0b> Hi, can somebody help me?
#239 [09:13] * Ssaurooo [Ssaurooo@notlogged] has quit. (Ping timeout: 195 seconds)
#240 [09:17] <scr0b> I need help, my game keeps crashing no matter what I do.. I reinstalled Minecraft, Java.. nothing works
#241 [09:17] <scr0b> Anyone?
#242 [09:17] <scr0b> Please, somebody help me.
#243 [09:18] <Andrio> ??> scr0b launcher/crash-log
#244 [09:18] <Absol> scr0b: We need to see your crash log, which appears after a crash.
#245 [09:19] <Absol> scr0b: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#246 [09:19] <scr0b> http://paste.ubuntu.com/23246952/
#247 [09:20] <Andrio> scr0b, try switching the VBOs setting in Minecraft's video options.
#248 [09:20] <scr0b> I'll try, one second
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#250 [09:20] <bRambo9256> can anybody help me with my problem?
#251 [09:21] <scr0b> Oh, it actually works now, I think!
#252 [09:21] <scr0b> I can't believe that was the problem all along, haha!
#253 [09:21] <scr0b> Thanks, Andrio
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#255 [09:30] <bRambo9256> anyone?
#256 [09:32] <pie_flavor> bRambo9256: What is your problem?
#257 [09:33] <bRambo9256> I can't no longer update Minecraft on mac, what can i do? When I open the app the download starts and then I get the message "Unable to update the Minecraft Native Launcher" and then the app stops so i can't even see the login screen. I tried reinstalling the game, but it didn't work.
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#260 [09:33] <pie_flavor> hang on
#261 [09:34] <bRambo9256> ok
#262 [09:34] <pie_flavor> bRambo9256: do you have avast antivirus
#263 [09:35] <bRambo9256> yes
#264 [09:35] <pie_flavor> that's the problem
#265 [09:35] <pie_flavor> you need to disable the file and web shields
#266 [09:35] <pie_flavor> under Preferences > Shields
#267 [09:36] <bRambo9256> really? because the game worked well. i got this problem form april 2016 and i've already had avast
#268 [09:36] <pie_flavor> well, try it
#269 [09:36] <bRambo9256> sure
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#271 [09:39] <bRambo9256> omg it worked!! Thank you so much, really. Love ya!
#272 [09:39] * LeonZockt_TV [LeonZockt_TV@notlogged] has joined #minecrafthelp
#273 [09:39] <pie_flavor> you're welcome
#274 [09:39] <LeonZockt_TV> hello
#275 [09:40] <LeonZockt_TV> Guten tag, Ich habe ein Problem! mit meiner Maus. Wenn ich mich in Minecraft umdrehen möchte mach ich eine 360° Drehung und dieses Problem ist nur in Minecraft. Ich habe das hier schon alles ausprobiert: Neue Maus,Minecraft neuinstalliert,PC neugestartet und es hat alles nichts gebracht! Bitte um Hilfe! Leon :)
#276 [09:40] <pie_flavor> ??> LeonZockt_TV lang/de
#277 [09:40] <Absol> LeonZockt_TV: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
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#298 [10:55] <bozzie> Hi, ive just got minecrft & my PC wont run it due to Pixel Format Not Accelerated, ive tried to update my drivers but its not letting me. I get as far as the installation stage then it fails with no reason given. please help, have a very stroppy 9year old who is dying to play online!!
#299 [10:55] <Josh303303> Hello, im having trouble accesing my minecraft account, the launcher comes up ok but when i press play. it crashes and comes up with a google tab that says pixel format not accelerated and that my drivers are out of date, as far as i know my drivers are up to date but i dont know how to fix this "PLEASE HELP!"
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#306 [11:24] <jhennifer> oi
#307 [11:25] * Username [Username@notlogged] has joined #minecrafthelp
#308 [11:25] <Username> Hello
#309 [11:26] <Username> I was wondering if it is possible to make a mob that doesnt walk (like in NoAI), but will still change head position to look at the player
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#312 [11:28] <bozzie> Hi, ive just got minecrft & my PC wont run it due to Pixel Format Not Accelerated, ive tried to update my drivers but its not letting me. I get as far as the installation stage then it fails with no reason given. please help, have a very stroppy 9year old who is dying to play online!!
#313 [11:28] <bozzie> http://paste.ubuntu.com/23247219/
#314 [11:29] <YummyAce> I have a problem getting on minecraft, i think it started when i downloaded windows 10
#315 [11:29] <YummyAce> http://paste.ubuntu.com/23247425/
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#317 [11:33] <Josh303303> anyone help with pixel format not accelerated??
#318 [11:34] <YummyAce> i don't think anyone is here
#319 [11:34] <YummyAce> to help that is
#320 [11:45] <Username> Hmm, there is a new tag "mobGriefind" in the latest version (not to be confused with "mobGriefing)". It isnt documented on the wiki. What does it do?
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#325 [11:54] <event03> crash
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#331 [12:01] <SmyMax> I has error java.lang.NullPointerException or time out please help me i am on linux
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#333 [12:04] <WhatUWAT> Hi
#334 [12:04] <WhatUWAT> Plz help
#335 [12:04] <WhatUWAT> I'm having some trouble
#336 [12:04] <WhatUWAT> Any1?
#337 [12:04] <WhatUWAT> NOW BEFORE I FKCEN SUE U
#338 [12:04] <WhatUWAT> mojang
#339 [12:04] <WhatUWAT> please answer
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#341 [12:06] <WhatUWAT> thx for no support
#342 [12:06] <WhatUWAT> gr8 service mojang
#343 [12:07] <WhatUWAT> (still waiting for answer)
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#346 [12:09] <CYVE> i have a conect problem to minecraft an error
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#351 [12:10] <SmyMax> I has error java.lang.NullPointerException or time out please help me i am on linux
#352 [12:11] <CYVE> i have a minecraft connection error
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#363 [12:47] <Guest86780> my minecraft account has logged me out and when i try to log in it says wrong password or username and I have tried all my passwords and usernames. I have lost my transaction ID. can anyone be of assistance?
#364 [12:47] <mattym> ??> Guest86780 login/throttle
#365 [12:47] <Absol> Guest86780: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#366 [12:47] <Absol> Guest86780: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#367 [12:48] <Guest86780> I tried reseting password but it says wrong email even though i know its true
#368 [12:48] * sean_ddg [sean_ddg@notlogged] has joined #minecrafthelp
#369 [12:50] <mattym> Guest86780, Actually read all of what Absol said
#370 [12:51] <Guest86780> I have and I have waited for a day or two to pass before trying again and the problem still persists
#371 [12:51] <mattym> Guest86780, Then with no access to your transaction-ID there is nothing you can do.
#372 [12:51] <Guest86780> alright thanks for the help
#373 [12:52] <Guest86780> quick thing though when i load up MC it logs me in for an instant and I can see the launcher screen is there any way I can use this to validate that it is my account?
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#385 [13:16] <julian> ayuda
#386 [13:16] <julian> no puedo entra a minecraft por el error socket+timeout+exception
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#390 [13:41] <Andruxb> Buenas
#391 [13:41] <Andruxb> Alguien podria ayudarme ?
#392 [13:42] <mattym> ??> Andruxb lang/es
#393 [13:42] <Absol> Andruxb: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#394 [13:42] <Andruxb> ehm....
#395 [13:42] <Andruxb> Somebody could help me
#396 [13:43] <Andruxb> ehm... i have minecraft error... uncaught exception: java.lang.NullPointerException
#397 [13:43] <Andruxb> but, i can play singleplayer
#398 [13:43] <mattym> ??> Andruxb launcher/crash-log
#399 [13:43] <Absol> Andruxb: We need to see your crash log, which appears after a crash.
#400 [13:43] <Absol> Andruxb: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#401 [13:44] * palmtree5 [palmtree5@notlogged] has quit. (Quit: Leaving)
#402 [13:45] <Andruxb> Cliente> [14:45:17] [Thread-5/INFO]: OpenAL initialized. Cliente> [14:45:17] [Sound Library Loader/INFO]: Sound engine started Cliente> [14:45:18] [Client thread/INFO]: Created: 1024x512 textures-atlas Cliente> [14:45:20] [Realms Notification Availability checker #1/INFO]: Could not authorize you against Realms server: Invalid session id Cliente> [14:45:27] [Client thread/INFO]: Connecting to mc.minemora.net., 25565
#403 [13:46] <mattym> Andruxb, Follow all the instructions you were given
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#405 [13:48] <Andruxb> http://paste.ubuntu.com/23247881/
#406 [13:51] <mattym> ??> Andruxb win/reinst
#407 [13:51] <Absol> Andruxb: You may need to reinstall the locally installed files that Minecraft puts into place.
#408 [13:51] <Absol> Andruxb: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#409 [13:51] <mattym> Andruxb, Try the instructions from Absol
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#411 [13:54] <Andruxb> Ok, I will try and comment on the result, excuse my English, only basics.
#412 [13:54] <mattym> Andruxb, If that doesnt help. It may just be an issue with the server you tried.
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#414 [14:03] <Wrath> I need help when ever I open Minecraft it asks for my login and also my worlds never save
#415 [14:05] <Andruxb> nothing, and now and tested with multiple servers, and they say they are online.
#416 [14:05] <Wrath> Please help me I can't pay the game
#417 [14:07] <mattym> Wrath, Did you change the place the launcher was installed or change the game directory>?
#418 [14:07] <Wrath> Hello can't anyone help?
#419 [14:08] <Wrath> What
#420 [14:08] <Wrath> I don't understand what you are talking about
#421 [14:09] <mattym> ??> Wrath win/reinst
#422 [14:09] <Absol> Wrath: You may need to reinstall the locally installed files that Minecraft puts into place.
#423 [14:09] <Absol> Wrath: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#424 [14:09] <mattym> Wrath, Try the instructions from Absol
#425 [14:10] <Wrath> Ok
#426 [14:10] <Wrath> Thank you
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#432 [14:16] <WQQ12345> Hello?
#433 [14:16] <WQQ12345> Hello?
#434 [14:16] <WQQ12345> I can't log into my Minecraft account because i forgot the password. Now when i confirmed the new password i was asked some security questions which i didn't know the anwer for. Can you help me get my account back? I really want to play the new version :)
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#436 [14:17] <mattym> ??> WQQ12345 mojang/email
#437 [14:17] <Absol> WQQ12345: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#438 [14:17] <Absol> WQQ12345: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#447 [14:30] <DAkkI> I have PixelFormat problem
#448 [14:30] <Chris> ??> DAkkI win/dxdiag
#449 [14:30] <Absol> DAkkI: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#450 [14:30] <DAkkI> yes win dxdiag
#451 [14:30] <Chris> DAkkI: Please follow Absol's instructions.
#452 [14:31] <DAkkI> Ok
#453 [14:31] <DAkkI> What i do when i copy my URL
#454 [14:31] <Chris> DAkkI: Paste it here.
#455 [14:31] <DAkkI> Are you sure ?
#456 [14:32] <ccsimmons> Hey guys. I'm having very strange lag with my new computer. GTX 970m, i7, 24gb of ram: I've tried various versions of minecraft, various versions of java, lots of different in-game settings. The issue is present on single player as well as minecraft realms. The problem im experiencing isn't exactly frame drops, and it isn't latency, it just seems to be very poor performance... jumpy movement, choppy "loading" etc.. any he
#457 [14:32] <Chris> Yeah, it's fine
#458 [14:32] <mattym> ??> ccsimmons win/dxdiag
#459 [14:32] <Absol> ccsimmons: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#460 [14:32] <Chris> o/ mattym
#461 [14:32] <mattym> Heya Kirrito
#462 [14:33] <Chris> DAkkI: There's no sensitive information in what you copied. Just information about your hardware/software that helps us diagnose your issue
#463 [14:33] <ccsimmons> ok sec
#464 [14:33] <DAkkI> ok
#465 [14:33] <DAkkI> http://paste.ubuntu.com/23248028/
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#467 [14:33] <Chris> mattym: Only one "r," but glad you recognised me ^^
#468 [14:33] <Chris> DAkkI: Thanks, one second
#469 [14:33] <mattym> Chris, lol, it does get hard to keep track of sometimes...
#470 [14:34] <Chris> DAkkI: Please download and install: http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2032
#471 [14:34] <DAkkI> But i have asus
#472 [14:35] <DAkkI> Asus Grpahic
#473 [14:35] <ccsimmons> ok here is my dxdiag
#474 [14:35] <ccsimmons> http://paste.ubuntu.com/23248057/
#475 [14:35] <DAkkI> Chris are you there ?
#476 [14:35] <Chris> DAkkI: What I linked is for your graphics card. It has nothing to do with your computer manufacturer
#477 [14:36] <mattym> ccsimmons, If you open up a world, and press F3, what hardware does it say you are using in the right area of the screen
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#479 [14:36] <ccsimmons> mattym it shows I'm using the correct graphics card, do you need additional info?
#480 [14:37] <mattym> ccsimmons, What one does it say?
#481 [14:37] <DeAzx> I cant enter my freakin account....i manage to get in the mojang account but they wont let me get on my account one minecraft.net and on the client. Who can help me with that? ive changed my password like 10 time already...
#482 [14:37] <mattym> DeAzx, What does it say when you try?
#483 [14:37] <ccsimmons> GTX 970m
#484 [14:37] <mattym> ccsimmons, Can you see if it works normally if you only use one monitor.
#485 [14:37] <DeAzx> Invalid username or password - BUT I KNOW ive used the right one...im on my email right now so its not a wrong email and i changed the password 2 second ago so it cant be a wrong password...
#486 [14:38] <Chris> ??> DeAzx account/throttle
#487 [14:38] <ccsimmons> mattym yes I will check that
#488 [14:38] <Chris> Hm
#489 [14:38] <mattym> ??> DeAzx login/throttle
#490 [14:38] <Absol> DeAzx: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#491 [14:38] <DeAzx> Chris What is Throttle?
#492 [14:38] <Absol> DeAzx: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#493 [14:38] <Chris> Oh, login, not account
#494 [14:38] <Chris> DeAzx: Used the wrong command to invoke the bot. Ignore my message :P
#495 [14:38] <mattym> Chris, Yeah, cause its not actually account based
#496 [14:38] <ccsimmons> Mattym, the issue is present with only one monitor
#497 [14:38] <mattym> ccsimmons, After removing the monitor, did you restar tthe game?
#498 [14:38] <DeAzx> So i got to wait 3h and then reset my password yet another time..and then connect?
#499 [14:39] <Chris> DeAzx: Correct
#500 [14:39] <mattym> DeAzx, Yes
#501 [14:39] <ccsimmons> no let me check that
#502 [14:39] <ccsimmons> yes, the issue persists
#503 [14:39] <DeAzx> Thanks alot..i got another questions - i cant buy minecraft for a friend...its not letting me and ive been trying for days. I contacted my bank and its not them who are blocking the transactions. Ive contacted Skrill since they host the transactions and they arent helpfull at all, Someone got an idee on how to procede?
#504 [14:40] <Chris> DeAzx: This system is in place to prevent users from brute forcing your account. We know it's not desirable but it's for your security. We apologise for the inconvenience :(
#505 [14:40] <DeAzx> Chris - no probleme as long as i can get it back haha
#506 [14:40] <Chris> DeAzx: What does it say when you can't purchase it?
#507 [14:40] <DeAzx> I dont remember its been like a day and a half since ive tried, i will try right away...
#508 [14:40] <mattym> DeAzx, During the lockout it may not work anyway
#509 [14:41] <mattym> DeAzx, So best bet would be to try it again later
#510 [14:41] <ccsimmons> hmmm
#511 [14:41] <Chris> ^
#512 [14:41] <ccsimmons> it appears that it could be my keyboard??
#513 [14:41] <DeAzx> crap...well i will be back later for some more help then...
#514 [14:41] <mattym> ccsimmons, That would be very odd.
#515 [14:41] <Chris> DeAzx: Best of luck, mention either of us in a message and we'll be here.
#516 [14:41] <mattym> ccsimmons, If you go into Options, then Video Settings. How high is the render distance set?
#517 [14:41] <DeAzx> Chris , sure thing! :)
#518 [14:42] <ccsimmons> ive actually confirmed it's the keyboard....
#519 [14:42] <mattym> ccsimmons, Oh, actually, it may also be the refresh rate of your monitor
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#521 [14:42] <Chris> ...you're welcome!
#522 [14:43] <Chris> I wish people would be a tad more grateful for the help. It would really make it a lot better
#523 [14:44] <Chris> Hence why I rarely help anymore; too many rude people come in here flipping out and/or refusing to accept our help unless we do it their way. And yes, customer support is something I would never dream of doing :p
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#529 [15:20] <Virus> Hello, I am currently in-game playing minecraft on a multiplayer server, and for some reason I am no longer able to scroll up chat with the wheel in the middle of my mouse.
#530 [15:21] <Virus> If anyone knows how to fix this, I'd really appreciate it-- The wheel isn't broken as I can still scroll through my hotbar with it.
#531 [15:21] <mattym> Virus, Is there any chat to scroll through?
#532 [15:21] <Virus> Yes
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#534 [15:22] <mattym> Virus, Did you adjust anything in your Controls settings?
#535 [15:22] <Virus> I recently changed my mouse sensitivity
#536 [15:22] <mattym> Virus, Anything else?
#537 [15:23] * aray10_music [aray10_music@notlogged] has joined #minecrafthelp
#538 [15:23] <Virus> I also use Labymod, and I've recently added chat filters which highlight the chat when a specific word is said
#539 [15:23] <mattym> ??> Virus mods
#540 [15:23] <Absol> Virus: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#541 [15:23] <Absol> Virus: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#542 [15:23] <Virus> Labymod, that's the same of the mod
#543 [15:24] <Virus> Absol, I'm not asking for help on a modification, I was just informing mattym that I use the modification, as it may have something to do with my problem
#544 [15:25] <Virus> --I'll join what you asked me to then..
#545 [15:25] <mattym> Virus, Right, and we dont support people who have modded, as when you add mods, it adds possible issues, what you are explaining isnt something that would normally happen
#546 [15:25] <mattym> Virus, So you need to seek help from the people that make the mod/s you use
#547 [15:25] <aray10_music> i installed an out dated texture pack and now i cant even get into minecraft and i looked up a walkthrough but it didnt work
#548 [15:25] <Virus> Ok, thank you for your help
#549 [15:26] <mattym> aray10_music, Open the launcher, hit the Edit Profile button
#550 [15:26] <mattym> aray10_music, In the window that opens, hit the Open Game Dir button
#551 [15:26] <mattym> aray10_music, In that folder that opens, you should find your resource-pack folder, delete the pack from there
#552 [15:27] <aray10_music> i couldnt find a resource pack folder
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#554 [15:27] <mattym> aray10_music, Texture pack folder?
#555 [15:27] <aray10_music> ill check
#556 [15:28] <aray10_music> ok thx
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#559 [15:33] <Punkierooster> how do u update the pc version?
#560 [15:33] <mattym> Punkierooster, It should do it automatically
#561 [15:34] <Punkierooster> ok thanks!
#562 [15:34] <mattym> Punkierooster, Is there a problem you are running into with it?
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#565 [15:58] <Alyse> Hello! I'm having issues with my PS3 version of mine craft
#566 [15:58] <mattym> Alyse, What issue?
#567 [15:59] <Alyse> I'm trying to use the enchantment table but it will not give me more than one enchantment even when I use thirty points
#568 [15:59] <mattym> Alyse, Thats just random.
#569 [16:00] <Alyse> really?
#570 [16:00] <mattym> Alyse, Yes
#571 [16:00] <Alyse> Okay thanks I guess I'll keep trying!
#572 [16:00] <mattym> Alyse, The enchantments you get are based on the level, but its random if you get more than one or not
#573 [16:01] <Alyse> Makes sense to me! Have a good day
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#578 [16:10] <zkozan> im not getting my reset password email
#579 [16:11] <mattym> zkozan, Did you check any spam/junk folders in your email?
#580 [16:11] <zkozan> yeah it is just not going though i have spent most of my day waiting for it
#581 [16:13] <mattym> zkozan, Are you sure you are checking the correct email?
#582 [16:14] <zkozan> yeah it is my only email
#583 [16:15] <mattym> ??> zkozan mojang/email
#584 [16:15] <Absol> zkozan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#585 [16:15] <Absol> zkozan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#586 [16:15] <zkozan> mojan account
#587 [16:15] <mattym> zkozan, Fill out the form Absol linked
#588 [16:16] <zkozan> ok
#589 [16:17] <zkozan> i have already done this um now what
#590 [16:17] <mattym> zkozan, You wait for their reply
#591 [16:18] <zkozan> i did and then i did what it said and nothing has happened for like hours
#592 [16:18] <zkozan> all i need it one email with the password reset link
#593 [16:18] <zkozan> is
#594 [16:19] <mattym> zkozan, You have to fill out that form, and let them know that its not getting to the email you have.
#595 [16:19] <zkozan> ok
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#597 [16:29] <zkozan> the email did not come though from the sport place
#598 [16:29] <LuhanGames> ready
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#602 [16:32] <Aaron> windows 10 64bit, DELL Inspiron560, Minecraft has always worked, updated to windows 10 and not intel drivers are trash... HALP.. HALP EVERYONE.. works on Ubuntu, same system...
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#606 [16:32] <kaumualii> .....
#607 [16:32] <kaumualii> hello
#608 [16:32] <kaumualii> can someone help
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#610 [16:33] <sexogamer> http://paste.ubuntu.com/23248478/
#611 [16:33] <kaumualii> this is a scam right.
#612 [16:33] <kaumualii> cause i actualy need help
#613 [16:33] <kaumualii> ;l
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#615 [16:33] <zkozan> it did not work
#616 [16:33] <sexogamer> what i need to do
#617 [16:34] <zkozan> i can't get password email and i have done very thing
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#619 [16:34] <gias1995> any staff here?
#620 [16:35] <sexogamer> it doesn't work
#621 [16:35] <zkozan> staff
#622 [16:35] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
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#625 [16:36] <gias1995> i have one problem. while i am playing, it freezes my screen. i can here everything that happenes nearby to me but i see only photograph (o frozen screen i mean) no its not crash its not white its just the game but frozen.
#626 [16:37] <gias1995> i have updated java and gpu drivers. i have reinstalled 2 times (fully) my client and folders. i put optifine and other stuff but it still happens to me. No its not ram problem
#627 [16:39] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
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#632 [16:52] <Nathan_> I have searched the online resources, and haven't been able to find a solution to this problem. My family has three Minecraft accounts and three desktops -- 2 PC's and 1 Mac. In multiplayer mode, everyone can connect to the MAC's LAN world. But the MAC cannot connect to either PC's LAN world. (The PC's have no problem connecting to each other under any circumstances.) I have tried connecting the PC's to the Mac's LAN world
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#639 [17:21] <JFroMG> I downloaded the game to my dell laptop and when i try to run the game it say error. it says because i have windows i need to update my graphics
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#643 [17:22] <JFroMG> I downloaded the game to my dell laptop and when i try to run the game it say error. it says because i have windows i need to update my graphics
#644 [17:25] <JFroMG> I downloaded the game to my dell laptop and when i try to run the game it say error. it says because i have windows i need to update my graphics
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#646 [17:27] <JFroMG> I downloaded the game to my dell laptop and when i try to run the game it say error. it says because i have windows i need to update my graphics
#647 [17:30] <JFroMG> I downloaded the game to my dell laptop and when i try to run the game it say error. it says because i have windows i need to update my graphics
#648 [17:32] <JFroMG> I downloaded the game to my dell laptop and when i try to run the game it say error. it says because i have windows i need to update my graphics
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#650 [17:33] <JFroMG> is someone ganna help me
#651 [17:34] <JFroMG> i have windows 10 and when i go to start up the game it say i need to update my graphic server
#652 [17:34] <mattym> JFroMG, Do you have the link to your dxdiag report? If so please post the link in this chat.
#653 [17:35] <JFroMG> How do i get the link
#654 [17:35] <mattym> ??> JFroMG win/dxdiag
#655 [17:35] <Absol> JFroMG: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#656 [17:41] <JFroMG> http://paste.ubuntu.com/23248782/
#657 [17:41] <mattym> JFroMG, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#658 [17:42] <mattym> JFroMG, In addition to that, due to the graphics hardware you have, the game will only work on version 1.7.2 or older.
#659 [17:42] <JFroMG> but i could run 1.7.2/
#660 [17:42] <JFroMG> ?
#661 [17:42] <mattym> JFroMG, Anything 1.7.2 or older
#662 [17:43] <JFroMG> ok well i dont mine that
#663 [17:43] <JFroMG> thanks mattym
#664 [17:43] <kinggoesgaming> mattym: o/
#665 [17:44] <mattym> Yo
#666 [17:44] <kinggoesgaming> Uni cancelled for the day... Half the city without power
#667 [17:44] <kinggoesgaming> xD
#668 [17:44] <kinggoesgaming> And Internet...
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#673 [17:51] <gabriel> ga
#674 [17:51] <gabriel> gabriel
#675 [17:52] <Manhunter747> I need help, my cuestión? I need transfer minecraft game to one cuperter to other. So the cuestión is I need to buy download card.
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#677 [17:54] <mattym> Manhunter747, No, you can install it on any computer, you just need to log in with your account
#678 [17:56] <Manhunter747> Wow thannk you so much.mattym
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#682 [18:17] <Acxiion> Hey, Absol, I'm having the same issue as yesterday, what do I do now?
#683 [18:17] <Acxiion> You were on yesterday, right?
#684 [18:19] <Acxiion> So, my mouse is having erratic movements, what can I do? Running Windows 10, mc 1.10.2
#685 [18:19] <mattym> Acxiion, Did you adjust your resolution again?
#686 [18:20] <Acxiion> Yes, and it still happens
#687 [18:20] <mattym> Acxiion, Did you add mods again?
#688 [18:20] <Acxiion> No
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#690 [18:20] <mattym> Acxiion, Whats the screen currently set to?
#691 [18:21] <Acxiion> 1366x768
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#693 [18:21] <mattym> Acxiion, I thought it was working on 1280x720
#694 [18:21] <Acxiion> I switch it to 1280x720 when I play
#695 [18:21] <Acxiion> I'm not playing
#696 [18:21] * jahseh [jahseh@notlogged] has joined #minecrafthelp
#697 [18:21] <jahseh> Hey who's on
#698 [18:21] <mattym> Acxiion, Are you changing it before you start the game at all?
#699 [18:21] <Acxiion> And now it happens there too
#700 [18:22] <Acxiion> yes
#701 [18:22] <Acxiion> wait no
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#703 [18:22] <Acxiion> trying that now
#704 [18:22] <jahseh> I went to 2015 minecon with my family and got a confirmation email, I then tried to redeem the code and it won't work and I can't find proof because it was on my mom's email and she transferred to a new email on her comupter yesterday and I lost all the details.
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#706 [18:23] <jahseh> I really want my 2016 minecon cape
#707 [18:23] <jahseh> and idk what to do
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#709 [18:24] <Acxiion> didn't work
#710 [18:24] <JustAmmar> i cant login to mc
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#713 [18:25] <Acxiion> what do i do now
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#727 [18:27] <Acxiion> hold on brb
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#760 [18:28] <Acxiion> k back
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#795 [18:56] <mapache14> Minecraft does not recognize my account, and it doesn't send the email for resetting my password
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#800 [19:01] <DogsAndCatsRule> Can Someone Please Help I Cannot Login On All 3 Of My Accounts
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#802 [19:02] <DogsAndCatsRule> Can Someone Please Help I Cannot Login On All 3 Of My Accounts It Says Invaild Credentails And I Triple Checked all the info its all right
#803 [19:04] <DogsAndCatsRule> Can Someone Please Help I Cannot Login On All 3 Of My Accounts It Says Invaild Credentails And I Triple Checked all the info its all right Please Help I Want to play Minecraft!
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#811 [19:23] <Colin> I need help with crash reports
#812 [19:23] <Colin> My minecraft crash when I join the server
#813 [19:23] <Colin> I do have mods and thats not the promblem
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#820 [19:29] <AmazingMaxwell> When an entity has the spectral effect, my screen goes black. I tried to update my drivers, but they were the newest ones. My computer is a Dell Inspiron 15.
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#823 [19:32] <AmazingMaxwell> When an entity has the spectral effect, my screen goes black. I tried to install new drivers, but I have the latest ones. I have a Dell Inspiron 15.
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#825 [19:33] <kim_> how do you update
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#830 [19:43] <smalls> i have done a password reset twice and it still telling me my account info is incorrect
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#833 [19:48] <KM11> Having trouble with my graphics drivers. Went to update them with Intel but it failed. Ideas? http://paste.ubuntu.com/23249135/
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#835 [19:51] <pie_flavor> KM11: Unfortunately, the Intel G33 isn't supported past Windows 7. You'll need to install Windows 7 or use a different computer.
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#838 [20:12] <Fancy_RockZ> everytime i try to load my minecraft it crashes i tryed different versions and it says oops looked like your game crashed sorry for the inconvience =(
#839 [20:13] <Fancy_RockZ> i tryed uninstalling it and reinstalling it but it didnt work...
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#849 [20:54] <deathkiss> i changed my minecraft password 4 times wont let me in what should i do
#850 [20:55] <mattym> ??> deathkiss login/throttle
#851 [20:55] <Absol> deathkiss: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#852 [20:55] <Absol> deathkiss: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#853 [20:55] <deathkiss> didnt put it in 3 times just only twice then changed it
#854 [20:56] <deathkiss> still wont work
#855 [20:56] <mattym> deathkiss, If you are changing it and its not working, you are locked out
#856 [20:56] <deathkiss> well i was just on a server 5 minutes ago. loged out and then back in and doesnt work
#857 [20:56] <deathkiss> as if someone changed my password
#858 [20:57] <deathkiss> so i have to wait 3 hours now for something i didnt do... great.. and what if it still doesnt work after 3 hours?
#859 [20:58] <mattym> deathkiss, If it still doesnt work, you will need to contact Mojang, and that will take several days.
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#861 [20:58] <deathkiss> ffs....
#862 [20:58] <deathkiss> thanks matt
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#866 [21:06] <Kaos> i keep getting the same error message everytime i try to log in to minecraft launcher or even technic. it says: "sorry but we couldnt connect to our servers" does anyone know how to fix this?
#867 [21:06] <mattym> Kaos, What antivirus/firewall software do you have installed?
#868 [21:07] * EvoFXR [EvoFXR@notlogged] has joined #minecrafthelp
#869 [21:07] <Kaos> currently just windowsfirewall to my knowledge
#870 [21:07] <EvoFXR> Hi
#871 [21:07] <mattym> ??> Kaos tools/hjt
#872 [21:07] <Absol> Kaos: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#873 [21:07] <Absol> Kaos: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#874 [21:07] <Kaos> i tried disabling it and still same thing
#875 [21:07] <EvoFXR> Can someone help me?
#876 [21:07] <mattym> EvoFXR, Explain the issue you are having
#877 [21:07] <EvoFXR> I've been trying to buy Minecraft for the last 2 hours.
#878 [21:07] <Kaos> okay will do, one sec
#879 [21:07] <EvoFXR> I just, don't know what to do.
#880 [21:08] <mattym> EvoFXR, What happens?
#881 [21:08] <EvoFXR> Always the uhh... something's wrong with the informations etc.
#882 [21:08] <EvoFXR> And once I get to process the payment it says my card's been declined.
#883 [21:09] <mattym> EvoFXR, Are you using a regular credit card, or a pre-paid/gift debit card?
#884 [21:09] <EvoFXR> even though I literally owe 0$ on my credit card.
#885 [21:09] <EvoFXR> Visa
#886 [21:09] <Kaos> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 8:08:53 PM, on 9/28/2016 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.9600.16384) Boot mode: Normal Running processes: C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe C:\Windows\System32\TiltWheelMouse.exe C:\Program Files (x86)\Steam\Steam.exe C:\Program Files (x86)\St
#887 [21:09] <EvoFXR> tried Mastercard, also.
#888 [21:09] <mattym> EvoFXR, What web browser are you using?
#889 [21:09] <EvoFXR> Tried to gift a code via my girlfriend's account and nothing worked.
#890 [21:09] <mattym> Kaos, Do all the instrucitons
#891 [21:09] <Kaos> my bad
#892 [21:09] <EvoFXR> tried to email it to myself. nothing either.
#893 [21:09] <EvoFXR> Using Chrome
#894 [21:10] <mattym> EvoFXR, Try with a different browser, see if you get the same/similar error or not.
#895 [21:10] <Kaos> http://paste.ubuntu.com/23249408/
#896 [21:10] <EvoFXR> I'll try with Internet Explorer.
#897 [21:10] <EvoFXR> Is it because there were recorded issues with Chrome?
#898 [21:10] <mattym> ??> Kaos info/mcleaks
#899 [21:10] <Absol> Kaos: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#900 [21:11] <Absol> Kaos: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#901 [21:11] <mattym> ??> Kaos win/hosts/edit
#902 [21:11] <Absol> Kaos: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#903 [21:11] <Absol> Kaos: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#905 [21:11] <mattym> EvoFXR, Sometimes there are issues with the payment page on some browsers.
#906 [21:11] <EvoFXR> Yeah. I highly doubt it would be the payment processing itself.
#907 [21:12] <EvoFXR> My girlfriend and I been literally swearing every possible swears for the last 2 hours.
#908 [21:12] <mattym> EvoFXR, If you get the same/similar issue, call the card provider and make sure they arent blocking international transactions.
#909 [21:12] <Bubbler_> i was in a minecraft server and it logged me out and said invalid login session and when i tried to log in again, it didnt work, i tried resetting my password and that wouldnt work either
#910 [21:12] <mattym> Bubbler_, What does the game say if you try to log in?
#911 [21:13] <EvoFXR> We're in Canada. My GF did the same process as I did and it worked just fine.
#912 [21:13] <Bubbler_> it says invalid login creditials
#913 [21:13] <Kaos> okay absol i did it and go the ips
#914 [21:13] <mattym> EvoFXR, The card provider blocking it is very common.
#915 [21:13] <mattym> Bubbler_, And what about on the website?
#916 [21:13] <Bubbler_> same thing
#917 [21:13] <Bubbler_> and i have 2 accounts
#918 [21:14] <Bubbler_> and they both say it
#919 [21:14] <Bubbler_> its weired
#920 [21:14] <Bubbler_> weird
#921 [21:14] <mattym> Bubbler_, Did you try a password reset?
#922 [21:14] <Kaos> absol how do i completely remove that trash?
#923 [21:14] <Bubbler_> yes
#924 [21:14] <mattym> ??> Bubbler_ login/throttle
#925 [21:14] <Absol> Bubbler_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#926 [21:14] <Absol> Bubbler_: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#927 [21:14] <mattym> Kaos, Read all the messages, it says everything to do
#928 [21:15] <Bubbler_> ok thank you
#929 [21:15] <EvoFXR> Error in the order placement. Verify if your credit card informations are correct.
#930 [21:15] <Kaos> yeah i have it opened, in my notepad
#931 [21:16] <mattym> Kaos, Remove any line containing mojang, then save and close the notepad file and try to start the game again
#932 [21:16] <EvoFXR> I just feel like punching a wall right now.
#933 [21:16] <mattym> EvoFXR, I would call the card provider
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#935 [21:16] <EvoFXR> Why?
#936 [21:17] <Kaos> damn you guys are fucking awesome, thank you so much
#937 [21:17] <Absol> Kaos: Please keep it civil
#938 [21:17] <Kaos> sorry m8
#939 [21:17] <mattym> EvoFXR, Like i said, make sure they arent preventing the international transaction
#940 [21:17] <EvoFXR> I've tried 3 different credit cards.
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#942 [21:18] <EvoFXR> 2 VISAs and 1 MasterCard.
#943 [21:18] <mattym> EvoFXR, And as most will place a hold on international transactions, thats not surprising
#944 [21:18] <EvoFXR> Yeah, maybe.
#945 [21:18] <EvoFXR> Though the error message is a bit intriguing.
#946 [21:19] <EvoFXR> I simply give up.
#947 [21:19] <EvoFXR> I'll just go play Diablo
#948 [21:19] <EvoFXR> Bye!
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#950 [21:39] <Madi> Hello! I haven't gotten my Minecon cape code yet....
#951 [21:39] <mattym> Madi, Did you attend Minecon?
#952 [21:40] <Madi> Yep! :D
#953 [21:40] <Madi> I have quite a bit of proof too.
#954 [21:40] <mattym> Madi, Did you check on the email that was used when purchasing the tickets?
#955 [21:41] <Madi> Yes, I have checked it many times.
#956 [21:41] <mattym> ??> Madi mojang/email
#957 [21:41] <Absol> Madi: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#958 [21:41] <Absol> Madi: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#959 [21:41] <Madi> Thank you.
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#965 [21:55] <Homestuck_Person> oh boy
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#968 [21:56] <Homestuck_Person> So is this the place where..
#969 [21:56] <Homestuck_Person> There's supposed to be people to help me and...
#970 [21:57] <Homestuck_Person> Okay, since there's nobody I guess I'll leave.
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#1084 [22:41] <Bluto> ohai urielsalis
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#1125 [23:31] <tech_diffle> Whenever I try to load up my game it crashes just before it loads up and it says i have a lack of updated graphic drivers and i'm not sure what that means
#1126 [23:31] <mattym> tech_diffle, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1127 [23:32] <tech_diffle> http://paste.ubuntu.com/23249719/
#1128 [23:32] <mattym> tech_diffle, One moment
#1129 [23:33] <mattym> tech_diffle, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/25176/Intel-HD-Graphics-Production-Driver-for-Windows-10-64-bit-N-Series-?product=92134
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#1131 [23:37] <tech_diffle> It says it is not validated for this computer
#1132 [23:38] <Chromaryu> mattym: possibly OEM
#1133 [23:38] <mattym> ??> tech_diffle oem/hp/product-number
#1134 [23:38] <Absol> tech_diffle: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1135 [23:38] <Absol> tech_diffle: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1136 [23:38] <mattym> Chromaryu, Yeah head to remember the correct one
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#1138 [23:38] <mattym> had*
#1139 [23:39] <tech_diffle> P4B15UA#ABL
#1140 [23:39] <mattym> tech_diffle, Ok one moment
#1141 [23:40] <mattym> tech_diffle, Try this driver instead http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74348.exe
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#1145 [23:46] <driip> so my i paid to get minecraft a few weeks ago and am trying to login to the server but keep getting a msg of "invalid credentails. invailed username or password" Ive changed my password twice and keep being told that my email is invailed even tho it offers a reset password
#1146 [23:48] <DeafieGamer> driip, what is your ingame minecraft name?
#1147 [23:49] <driip> driip1
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#1149 [23:53] <driip> any ideas why it keeps telling me that its not working
#1150 [23:54] <mattym> driip, Its giving the same error even after a password reset?
#1151 [23:56] <driip> yeah
#1152 [23:56] <mattym> ??> driip login/throttle
#1153 [23:56] <Absol> driip: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1154 [23:56] <Absol> driip: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1155 [23:56] <driip> kay thanks