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#23 [03:20] <Cyrus> 10tyteen4a03: saw your post on /r/minecraft, good to see stuff like that come to justice
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#35 [04:49] <JustTimm> Hello, I have a problem... When i'm in a world the background textures are weird and not HD as normal, where I me to anger, this has nothing to do with a texture pack because even without, I see it. I have already tried to remove the .minecraft folder. That helped only after a while it came back again ... I hope you can help me.
#36 [04:54] <techno156> HD?
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#38 [04:56] <JustTimm> Yes, all the blocks in the background look different than usual
#39 [04:58] <techno156> How so?
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#44 [05:06] <JustTimm> maybe I can send a screenshot?
#45 [05:07] <Anna> ?? imgur
#46 [05:07] <Absol> imgur: Imgur is an image hosting website at http://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#47 [05:08] <JustTimm> yeah I know dat but maybe I can send a screenshot so you can see my problem
#48 [05:15] <techno156> You could upload the picture to the link so everyone here could see
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#67 [06:47] <Luc_> Hi I was trying to download minecraft and I keep getting the following error message: "There seems to be an error trying to render certain parts of the game" I tried updating my graphics but they were up to date
#68 [06:51] <Andrio> ??> Luc_ win/DXDiag
#69 [06:51] <Absol> Luc_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#73 [06:53] <Luc_> here is the link
#74 [06:53] <Luc_> http://paste.ubuntu.com/23274682/
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#76 [06:55] <Andrio> Luc_, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
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#80 [06:58] <Luc_> ok thanks for the help
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#123 [08:20] <omar> Hi! Me and my gf would like to play Minecraft for the first time. We bought 2 copies, but are overwhelmed with the amount of mods and add ons that exist. Can you suggest whats the best mods and configurations we need to do to have a great minecraft experience?
#124 [08:37] <Andrio> How about vanilla?
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#132 [09:02] <JurreMC> i cant join a server it says java.net.. conction refuesd
#133 [09:03] <JurreMC> i cant join a server it says java.net.. conction refuesd
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#152 [10:20] <ElRiotYT> How to update my minecraft launcher?
#153 [10:20] <ElRiotYT> I can't update to minecraft 1.11
#154 [10:21] <ElRiotYT> Theres no option button to do force update in my launcher help pls
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#164 [10:39] <iamion> http://paste.ubuntu.com/23275504/
#165 [10:39] <iamion> help
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#176 [11:00] <Vihesito> Hi! I'm trying to play Mineraft on my laptop and I having an issue with lwjgl.dll in natives or something like that
#177 [11:00] <Vihesito> I've tried this http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/2246336-minecraft-not-working
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#179 [11:00] <Vihesito> But it's not working anyway
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#188 [11:29] <zumbinos> preciso de ajuda
#189 [11:30] <zumbinos> alguem me ajuda a resolver o erro java.lang.nullpointerexception ??
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#199 [12:06] <MinecraftCrib> hi my game keeps crashing can someone help pls?
#200 [12:06] <MinecraftCrib> I have the error message
#201 [12:07] <MinecraftCrib> rip
#202 [12:08] <MinecraftCrib> [17:58:19 INFO]: Looking for old natives & assets to clean up... [18:02:52 ERROR]: Game ended with bad state (exit code 1) [18:02:52 INFO]: Ignoring visibility rule and showing launcher due to a game crash [18:02:52 INFO]: Deleting C:\Users\test\AppData\Roaming\.minecraft\versions\1.10\1.10-natives-9776803840571 [18:02:52 WARN]: Couldn't delete C:\Users\test\AppData\Roaming\.minecraft\versions\1.10\1.10-natives
#203 [12:09] <MinecraftCrib> im also running on a 32 bit operating system
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#208 [12:12] <MinecraftCrib> My Minecraft keeps crashing.
#209 [12:12] <MinecraftCrib> i have the error message if needed
#210 [12:12] <valentin> necesito ayuda con el java
#211 [12:12] <valentin> j
#212 [12:13] <MinecraftCrib> rip Staff
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#215 [12:22] <MinecraftCrib> [18:12] <MinecraftCrib> My Minecraft keeps crashing.
#216 [12:22] <MinecraftCrib> ^^^
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#222 [12:57] <kaaremai> Good evening. I have a question that i hope someone here can help me with. I'm working for a non-profit, science park in Denmark.
#223 [12:57] <kaaremai> We're looking into developing an exhibit in which we'd like minecraft o be a part of. We've tried finding a way to get in touch with Mojang but it seems almost impossible!
#224 [12:57] <kaaremai> Do any of you guys know how we can get in touch with them?
#225 [13:06] * TryHarder_CK [TryHarder_CK@notlogged] has joined #minecrafthelp
#226 [13:07] <TryHarder_CK> 2I NEED HELP
#227 [13:07] <TryHarder_CK> "I NEED HELP"
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#234 [13:15] <FrankSinatra> Anyone here?
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#237 [13:17] <funkyhippo> argh
#238 [13:17] <funkyhippo> I need help
#239 [13:17] <funkyhippo> I cant login to my account after I logged out
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#241 [13:17] <funkyhippo> it gives me an error message, uh
#242 [13:17] <MinecraftCrib> My Minecraft keeps crashing.
#243 [13:18] <funkyhippo> "sorry but we couldn't connect to our servers"
#244 [13:18] <MinecraftCrib> i have the error code
#245 [13:18] <MinecraftCrib> funkyhippo: i think i know why
#246 [13:19] <funkyhippo> my error code is suncertpathbuilderexception
#247 [13:19] <funkyhippo> you do?
#248 [13:19] <MinecraftCrib> funkyhippo: do you have wifi??
#249 [13:19] <funkyhippo> yes lol
#250 [13:19] <funkyhippo> I was playing earlier today
#251 [13:19] <MinecraftCrib> funkyhippo: urmmm try relogging onto mc
#252 [13:19] <funkyhippo> already did
#253 [13:19] <FrankSinatra> YAY!
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#256 [13:19] <MinecraftCrib> Staff?
#257 [13:20] <FrankSinatra> wha? who? Me?
#258 [13:20] <funkyhippo> you're staff?
#259 [13:20] <MinecraftCrib> nope
#260 [13:20] <MinecraftCrib> i just thought i knew
#261 [13:20] <FrankSinatra> I'm not but I could help
#262 [13:20] <funkyhippo> okay frank
#263 [13:20] <funkyhippo> so
#264 [13:20] <funkyhippo> I logged out of my account in the launcher
#265 [13:20] <funkyhippo> and now I can't log in
#266 [13:20] <funkyhippo> it tells me that they cant connect to the servers
#267 [13:20] <FrankSinatra> Funkyhippo I've had that problem before
#268 [13:21] <MinecraftCrib> ye same
#269 [13:21] <funkyhippo> do you know how to fix it?
#270 [13:21] <FrankSinatra> yea so what I did with that is I restarted my pc
#271 [13:21] <funkyhippo> oh
#272 [13:21] <funkyhippo> hm okay
#273 [13:21] <MinecraftCrib> oh right I did nothing
#274 [13:21] <MinecraftCrib> and it works 5 mins later
#275 [13:22] <FrankSinatra> weird
#276 [13:22] <MinecraftCrib> ye
#277 [13:22] <mattym> ??> MinecraftCrib launcher/crash-log
#278 [13:22] <Absol> MinecraftCrib: We need to see your crash log, which appears after a crash.
#279 [13:22] <Absol> MinecraftCrib: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#280 [13:22] <mattym> FrankSinatra, What was the problem you are having?
#281 [13:22] * jjs999jjs_znc [jjs999jjs_znc@notlogged] has joined #minecrafthelp
#282 [13:22] <MinecraftCrib> ah ok i will get it
#283 [13:22] <mattym> ??> funkyhippo info/mcleaks
#284 [13:22] <Absol> funkyhippo: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#285 [13:22] <Absol> funkyhippo: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#286 [13:22] <mattym> ??> funkyhippo win/hosts/edit
#287 [13:22] <Absol> funkyhippo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#288 [13:22] <Absol> funkyhippo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#290 [13:23] <MinecraftCrib> http://paste.ubuntu.com/23276132/
#291 [13:23] <MinecraftCrib> ok?
#292 [13:23] <mattym> MinecraftCrib, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#293 [13:23] <FrankSinatra> Mattym yea so when i do the minecraft stuff like log in everything is fine & then the PC is like ok time to make a full shutdown happen
#294 [13:23] <MinecraftCrib> ok
#295 [13:24] <MinecraftCrib> is that what is crashing me?
#296 [13:24] <FrankSinatra> so its like when I am in the middle of playing MC
#297 [13:24] <mattym> FrankSinatra, Does your computer give you any info about why it happened?
#298 [13:24] <mattym> MinecraftCrib, Yes, change the setting I mentioned, then try loading into a world/server again
#299 [13:24] <MinecraftCrib> ok mattym i set it to off
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#303 [13:25] <MinecraftCrib> yey thanks
#304 [13:25] <MinecraftCrib> bye!
#305 [13:25] <FrankSinatra> no it just is like (middle of playing MC) then *PC turns off to then make you restart*
#306 [13:25] <FrankSinatra> it also has done this with my other favorite game Asheron's Call
#307 [13:25] <tgb1> add-ons will exist on pc?
#308 [13:25] <mattym> FrankSinatra, Is the computer new or old?
#309 [13:26] <mattym> tgb1, What?
#310 [13:26] <FrankSinatra> we bought it in 2007? & its Win 7
#311 [13:26] <FrankSinatra> so im guessing its ancient as heck
#312 [13:27] <mattym> FrankSinatra, What your describing makes me think either something has come loose, or a part is close to dying
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#314 [13:27] <mattym> FrankSinatra, Laptop or Desktop?
#315 [13:27] <Lord_Ralex> Or dust causing heat buildup
#316 [13:27] <FrankSinatra> its also a laptop
#317 [13:27] <Lord_Ralex> Esp. if it's doing it while gaming
#318 [13:28] <FrankSinatra> well its a gaming laptop
#319 [13:28] <mattym> FrankSinatra, Yeah, it sounds like the hardware is failing, whatever the cause may be
#320 [13:28] <Lord_Ralex> "gaming" laptop
#321 [13:28] <mattym> A "Gaming Laptop" is a marketing ploy.
#322 [13:28] <FrankSinatra> Thanks must have been the graffix right?
#323 [13:28] <Lord_Ralex> Could be anything
#324 [13:29] <mattym> FrankSinatra, If its a laptop, could be any part including the power brick degrading
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#326 [13:29] <FrankSinatra> so its just a "Laptop" OH if I also leave it on for ever the graffex card does have to recover itsself
#327 [13:30] <FrankSinatra> but other than that it works PURRFECTLY
#328 [13:30] <mattym> 9 years for a laptop is a good life, may be time to invest in a new one, or getting that one diagnosed by someone in a store/shop
#329 [13:31] <FrankSinatra> well we got it in April for my moms Bday so it could be 10
#330 [13:32] <FrankSinatra> 10 or almost 11
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#334 [13:36] <Ender_> can someone help me
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#340 [13:38] <FrankSinatra> depends... is it Physical, mental or Minecraft help?
#341 [13:39] <Ender_> mental
#342 [13:39] <Ender_> do you now how to change a username
#343 [13:40] <mattym> Ender_, Log in at account.mojang.com/me and there should be a "change" option next to where it shows your current username.
#344 [13:40] <FrankSinatra> oh like the "player username" or the "account username"
#345 [13:40] <FrankSinatra> cause you can change both
#346 [13:40] <Ender_> the player
#347 [13:40] <Ender_> the one everyone sees
#348 [13:40] <FrankSinatra> yes do what mattym said
#349 [13:41] <Ender_> whos mattym
#350 [13:41] <Ender_> oh I joined after she said it probably
#351 [13:41] <Ender_> since I cant see it
#352 [13:42] * Xantiagoooooooo [Xantiagoooooooo@notlogged] has joined #minecrafthelp
#353 [13:42] <FrankSinatra> Ender_, Log in at account.mojang.com/me and there should be a "change" option next to where it shows your current username.
#354 [13:42] <Xantiagoooooooo> hello
#355 [13:42] <Xantiagoooooooo> Can someone help me
#356 [13:42] <Ender_> going
#357 [13:42] <FrankSinatra> yo Xantiag
#358 [13:42] <Xantiagoooooooo> Hi
#359 [13:42] <Xantiagoooooooo> I have a problem
#360 [13:43] <Xantiagoooooooo> I can't join
#361 [13:43] <FrankSinatra> we know
#362 [13:43] <Xantiagoooooooo> to my account
#363 [13:43] <Xantiagoooooooo> I don't recive mojangs emails
#364 [13:43] <Xantiagoooooooo> to reset my password
#365 [13:43] <Ender_> ok thx
#366 [13:43] <Xantiagoooooooo> "Invalid credentials"
#367 [13:43] <FrankSinatra> yw Ender_
#368 [13:43] <mattym> ??> Xantiagoooooooo login/throttle
#369 [13:43] <Absol> Xantiagoooooooo: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#370 [13:43] <Absol> Xantiagoooooooo: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#371 [13:44] <Xantiagoooooooo> I can't play since 2 days
#372 [13:44] <Xantiagoooooooo> what can I do?
#373 [13:44] <FrankSinatra> Absol that's amazing to know that
#374 [13:44] <Xantiagoooooooo> I can't reset my password
#375 [13:45] <FrankSinatra> do you know ur email address
#376 [13:45] <Xantiagoooooooo> yes
#377 [13:45] <Xantiagoooooooo> Is santikpo2011@gmail.com
#378 [13:45] <FrankSinatra> ok good then thats not the problem
#379 [13:45] <Xantiagoooooooo> sorry for my english, I'm argentinian
#380 [13:45] <mattym> Xantiagoooooooo, If you are not recieving the emails, check your spam/junk folders.
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#382 [13:45] <Xantiagoooooooo> I did it
#383 [13:46] <Xantiagoooooooo> can I send a Gyazo?
#384 [13:46] <mattym> Xantiagoooooooo, If you are not getting the emails on your account email, it means you are locked out.
#385 [13:46] <Xantiagoooooooo> on this chat
#386 [13:46] <Xantiagoooooooo> and do you know why am I locked?
#387 [13:46] <Xantiagoooooooo> sorry I don't understand a lot
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#389 [13:46] <mattym> Xantiagoooooooo, Doesnt matter
#390 [13:47] <mattym> Xantiagoooooooo, Just do not try to log in or change the password for 3 hours. After that, try the password reset again, and you should get the email
#391 [13:47] <Xantiagoooooooo> But I did it
#392 [13:47] <Xantiagoooooooo> a lot of times
#393 [13:47] <Xantiagoooooooo> I can't play since monday
#394 [13:47] <Xantiagoooooooo> Sunday*
#395 [13:47] <mattym> Xantiagoooooooo, Then you have been continually locking yourself out
#396 [13:47] <Xantiagoooooooo> Wrong day
#397 [13:48] <Xantiagoooooooo> But I try to log in
#398 [13:48] <mattym> Xantiagoooooooo, Leave it completely alone for 3 hours, then try to get the password reset again
#399 [13:48] <Xantiagoooooooo> I try to log in every 12 to 13 hours
#400 [13:48] <Xantiagoooooooo> and nothing
#401 [13:49] <mattym> ??> Xantiagoooooooo mojang/email
#402 [13:49] <Absol> Xantiagoooooooo: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#403 [13:49] <Absol> Xantiagoooooooo: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#404 [13:49] <mattym> Xantiagoooooooo, Then fill out the form Absol linked.
#405 [13:49] <Xantiagoooooooo> My mojang email is santikpo2011@gmail.com
#406 [13:49] <Xantiagoooooooo> my minecraft account is santikpo2011@gmail.com
#407 [13:49] <Lord_Ralex> We do not care
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#409 [13:50] <mattym> Xantiagoooooooo, Fill out the form
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#411 [13:51] <Xantiagoooooooo> ok
#412 [13:51] <Xantiagoooooooo> Thanks
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#414 [13:52] <Xantiagoooooooo> I have an ask mattym
#415 [13:52] <Xantiagoooooooo> my irl name or IGN?
#416 [13:54] <mattym> Xantiagoooooooo, It wants you real name.
#417 [13:55] <Xantiagoooooooo> But why am I locked? D:
#418 [13:56] <FrankSinatra> ooh man if you keep sending them they might not send you one back
#419 [13:58] <mattym> Xantiagoooooooo, You will need to wait for the reply from the form.
#420 [13:58] <DeafieGamer> just out of curiousity, what is your ign name, Xantiagoooooooo ?
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#422 [14:01] <FrankSinatra> I think i scared him away
#423 [14:01] <FrankSinatra> or mattym did
#424 [14:07] <Xantiagoooooooo> My IGN Is Xantiagoooooooo
#425 [14:08] <Xantiagoooooooo> with 8 o's
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#430 [14:14] <Xantiagoooooooo> But why do not I receive mails from Mojang?
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#433 [14:14] <mattym> Xantiagoooooooo, You are either locked out, or the email on your account was changed.
#434 [14:15] <mattym> Xantiagoooooooo, Wait for the reply to the support ticket.
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#436 [14:16] <Xantiagoooooooo> Is there any way to know if I'm locked?
#437 [14:16] <mattym> Wait 3 hours without trying to log in at all, then try another password reset.
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#453 [15:05] <Guest74951> hep me
#454 [15:06] <BingCrosby> no can do.. you didnt ask a question
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#456 [15:08] <BingCrosby> give the question then they will help
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#466 [15:16] <buddyboy> Hi. I'm on Windows 10. Got the Pixel message about the graphics driver. I have a Dell Inspiron which I think has Inttel
#467 [15:16] <Kucharskov> Hello
#468 [15:16] <DeafieGamer> ??> buddyboy windxdiag
#469 [15:16] <Kucharskov> Anybody's here?
#470 [15:16] <buddyboy> Intel graphics driver. I used their
#471 [15:16] <DeafieGamer> ??> buddyboy win/dxdiag
#472 [15:17] <Absol> buddyboy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#473 [15:17] <buddyboy> I did that and have save it on my desktop
#474 [15:17] <DeafieGamer> got the link?
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#476 [15:17] <buddyboy> I don't have the link
#477 [15:17] <DeafieGamer> Then you didnt follow the directions
#478 [15:17] <DeafieGamer> Follow it again
#479 [15:17] <buddyboy> Okay
#480 [15:17] <DeafieGamer> Read the bottom of the directions
#481 [15:19] <buddyboy> http://paste.ubuntu.com/23276630/
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#488 [15:23] <buddyboy> http://paste.ubuntu.com/23276630/
#489 [15:24] <Lord_Ralex> Your computer is too old for Windows 10
#490 [15:25] <buddyboy> should I try to revert to Windows 7 or 8?
#491 [15:25] <Lord_Ralex> 7
#492 [15:25] <buddyboy> okay and then do you think minecraft might work on it?
#493 [15:25] <Lord_Ralex> It might, but considering how old that computer is in general
#494 [15:25] <Lord_Ralex> It may not run that well
#495 [15:26] <buddyboy> yes I understand. Thanks for your help.
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#507 [16:28] <javier> -minecraft
#508 [16:28] <javier> dsbgsdrherhrtj5yj
#509 [16:28] <javier> gv
#510 [16:28] <javier> dt
#511 [16:28] <javier> hn
#512 [16:28] * Absol kicked javier from #minecrafthelp (Reason: avier :Stop spamming)
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#514 [16:41] <problem> hi
#515 [16:41] <problem> i need help
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#520 [17:10] <Ian> hello?
#521 [17:10] <mattym> Hello Ian
#522 [17:10] <Ian> i got new pc just now and im having the sam problem as the thingi i had on my old pc
#523 [17:11] <Ian> i needed to download something
#524 [17:11] <mattym> Ian, What is the problem?
#525 [17:11] <Ian> mc wont start up
#526 [17:11] <mattym> Ian, What happens when you try? What does it say?
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#528 [17:11] <Ian> one sec lemme try it gimme a min
#529 [17:14] <Chromaryu> o/
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#544 [17:41] <Pierce> I know for 100% that i purchased minecraft but it only lets me play demo, WHY
#545 [17:42] <Moritz> My Acc was hacked
#546 [17:42] <mattym> Pierce, If you log in at account.mojang.com/me what do you see under "My Games"?
#547 [17:42] <mattym> ??> Moritz account/hacked
#548 [17:42] <Absol> Moritz: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#549 [17:42] <Absol> Moritz: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#550 [17:43] <Moritz> i have the name of the hacker
#551 [17:43] <Pierce> Mattym yes i do see the "my games" tab
#552 [17:43] <mattym> Pierce, What does it say under that.
#553 [17:44] <Pierce> Mattym all it says is "import old minecraft account" under "my games" but i dont have any other accounts
#554 [17:44] <mattym> Pierce, Are you sure you are using the mojang account you used when you purchased the game?
#555 [17:45] <Pierce> Well, i remeber using another account but it keeps telling me my password is wrong so i used this account and it only lets me use demo
#556 [17:46] <mattym> Pierce, You can only use the full game if you log in with the account you own it on.
#557 [17:46] <mattym> Pierce, The account you are currently trying to use, does not own it.
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#562 [17:47] <Pierce> Oh, ok. But how is it linked to my other account then?
#563 [17:48] <mattym> Pierce, Its linked to the account you used when you purchased it.
#564 [17:48] <Pierce> Oh ok
#565 [17:51] <Moritz> what can i do when i didnt buy minecraft over paypal or prepaid card ?
#566 [17:51] <mattym> Moritz, You should have recieved and email when you purchased it containing the trasnsaction details
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#569 [17:52] <Moritz> yes but it is a long time ago that i have buyed minecraft
#570 [17:53] <mattym> Moritz, You need to see if you still have that email.
#571 [17:54] <Moritz> i didnt have that email anymore
#572 [17:55] <mattym> Moritz, You can try leaving it off the form, and ask in the Message part of the form if there is another way.
#573 [17:55] <mattym> Moritz, They may not provide one tho.
#574 [17:55] <mattym> Moritz, They may not provide one tho.
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#579 [18:32] <cat022> hello
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#582 [18:34] <Ender_> Hi I tried to connect to a server and it said "not authenticated with minecraft.net" its not letting me to connect to any servers please help
#583 [18:35] <Chromaryu> Ender_: Did you bought Minecraft?
#584 [18:35] <Ender_> yes
#585 [18:36] <Ender_> I just changed my username on the mojang website which may be a factor
#586 [18:37] <Chromaryu> Ender_: Relogin, try again.
#587 [18:37] <Ender_> like logout and log in
#588 [18:37] <Chromaryu> ye
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#593 [18:39] <Ender_> thx its working now
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#599 [18:49] <Chibifoofoo> how do i change my ign
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#604 [19:17] * Hothekapfamf [Hothekapfamf@notlogged] has joined #minecrafthelp
#605 [19:17] <Hothekapfamf> hello
#606 [19:18] <Hothekapfamf> help
#607 [19:18] <Hothekapfamf> plis
#608 [19:18] <Chromaryu> Hothekapfamf: ask here.
#609 [19:19] <Hothekapfamf> bueno
#610 [19:19] <Hothekapfamf> I have a problem of a crasheo
#611 [19:20] <Chromaryu> ??> Hothekapfamf launcher/crash-log
#612 [19:20] <Absol> Hothekapfamf: We need to see your crash log, which appears after a crash.
#613 [19:20] <Absol> Hothekapfamf: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#614 [19:20] <Hothekapfamf> says Pixel format not accelerated
#615 [19:20] <Chromaryu> Then, Do you have dxdiag log?
#616 [19:21] <Hothekapfamf> http://paste.ubuntu.com/23277537/
#617 [19:21] <Hothekapfamf> already
#618 [19:22] * MeeIsCookie [MeeIsCookie@notlogged] has joined #minecrafthelp
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#620 [19:22] <Chromaryu> it isn't dxdiag log
#621 [19:22] <Chromaryu> ??> Hothekapfamf win/dxdiag
#622 [19:22] <Absol> Hothekapfamf: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#623 [19:22] <MeeIsCookie> I cant Login To my Minecraft account or mojang account
#624 [19:23] <Chromaryu> MeeIsCookie: can you login on minecraft.net?
#625 [19:23] <MeeIsCookie> no
#626 [19:23] <MeeIsCookie> Nothing
#627 [19:23] <Chromaryu> Did you forgot your Email address, or Password/
#628 [19:23] <MeeIsCookie> No i know all of it
#629 [19:24] <Chromaryu> MeeIsCookie: try reset password first?
#630 [19:24] <MeeIsCookie> I did
#631 [19:24] <Hothekapfamf> I will fix it
#632 [19:25] <Hothekapfamf> put your minecraft account to Mojang
#633 [19:25] <MeeIsCookie> ?
#634 [19:25] <Hothekapfamf> a
#635 [19:25] <MeeIsCookie> my Minecraft Account is My name
#636 [19:26] <Hothekapfamf> do you have Gmail
#637 [19:26] <MeeIsCookie> yes
#638 [19:26] <Hothekapfamf> then put down your account and says retrieve password for your account minecraft
#639 [19:26] <mattym> Hothekapfamf, Did you do the instructions in the link from Absol and get the link to the dxdiag report?
#640 [19:26] <Hothekapfamf> yes
#641 [19:27] <mattym> Hothekapfamf, Then put the link for the dxdiag in the chat
#642 [19:27] <Hothekapfamf> already solved
#643 [19:28] <MeeIsCookie> Erinortiz1@gmail.com
#644 [19:28] <mattym> MeeIsCookie, You cant log in with the game or on the website?
#645 [19:28] <MeeIsCookie> Im confused
#646 [19:28] * NexorYT [NexorYT@notlogged] has joined #minecrafthelp
#647 [19:28] <NexorYT> Hello?
#648 [19:29] <NexorYT> I need Help.
#649 [19:29] <MeeIsCookie> mattym: No
#650 [19:29] <mattym> MeeIsCookie, Have you already tried resetting your password through the site?
#651 [19:29] <Chromaryu> NexorYT: ask here
#652 [19:29] <MeeIsCookie> mattym: Yes
#653 [19:29] <mattym> ??> MeeIsCookie login/throttle
#654 [19:29] <Absol> MeeIsCookie: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#655 [19:29] <Absol> MeeIsCookie: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#656 [19:29] * rafaman [rafaman@notlogged] has joined #minecrafthelp
#657 [19:30] <NexorYT> I need help on fixing the error: Internal Exception: java.lang.NullPointerException
#658 [19:30] <MeeIsCookie> ok
#659 [19:30] <NexorYT> What do I do??
#660 [19:30] <MeeIsCookie> I will wait and try that
#661 [19:30] <rafaman> http://paste.ubuntu.com/23277555/
#662 [19:30] <mattym> NexorYT, Is that the full error?
#663 [19:30] <NexorYT> yes
#664 [19:31] <NexorYT> so what's the fix?
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#666 [19:31] <mattym> NexorYT, That cant be the full error. Does it say anything else, is there a full crash log?
#667 [19:31] <NexorYT> Ot does not crash
#668 [19:31] <NexorYT> It is a server error
#669 [19:32] <mattym> rafaman, Download and Install the file from this page https://downloadcenter.intel.com/download/22165
#670 [19:32] <NexorYT> I try I join ANY server and it gives me exactly that.
#671 [19:32] <mattym> NexorYT, Are you sure thats all it says?
#672 [19:32] <rafaman> thanks
#673 [19:32] <NexorYT> Yes
#674 [19:32] <mattym> ??> NexorYT tools/hjt
#675 [19:32] <Absol> NexorYT: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#676 [19:32] <Absol> NexorYT: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#677 [19:33] <NexorYT> Here this is it: Failed to connect to the server Internal Exception: java.lang.NullPointerException
#678 [19:34] <NexorYT> People are telling me my Java is outdated is that correct?
#679 [19:34] * Treyman911 [Treyman911@notlogged] has joined #minecrafthelp
#680 [19:34] <mattym> NexorYT, If thats showing up when you are going into a server, and not right away when you try to start the game, probably not.
#681 [19:35] <mattym> NexorYT, Do the instructions Absol wrote to you
#682 [19:35] <NexorYT> Wait one sec.. Do you have skype?
#683 [19:35] <NexorYT> I can show you my screen..
#684 [19:35] <Treyman911> I am getting Sorry, but we could not connect you to our servers
#685 [19:36] <mattym> NexorYT, No
#686 [19:36] <mattym> NexorYT, Do the instructions Absol wrote
#687 [19:36] <Treyman911> I am getting Sorry, but we could not connect you to our servers pls help
#688 [19:36] <Chromaryu> Treyman911: Full error log please
#689 [19:36] <mattym> Treyman911, What antivirus/firewall software is installed on the computer where you get that error?
#690 [19:36] <Treyman911> On the launcher
#691 [19:36] <NexorYT> I am afraid to install things/.exe files.
#692 [19:36] <mattym> NexorYT, Well your lucky, it doesnt install it just runs
#693 [19:36] <Treyman911> I just factory reset my computer
#694 [19:37] <NexorYT> ok
#695 [19:37] <NexorYT> one sec
#696 [19:37] <mattym> Treyman911, Did it come with something installed?
#697 [19:37] <NexorYT> THAT DOES NOT LOOK GOOD...
#698 [19:37] <mattym> Treyman911, Cause you may have reactivated it
#699 [19:37] <NexorYT> The website looks very fishey...
#700 [19:37] <mattym> NexorYT, Did you even read what the tool is, or who makes it?
#701 [19:38] * Chromaryu thinks
#701 [19:38] <NexorYT> Ok
#702 [19:38] * Chromaryu presses green button for sourceforge
#702 [19:38] <NexorYT> I am installing it
#703 [19:38] <Treyman911> It worked when I first downloaded it then It stoped working today
#704 [19:39] <NexorYT> Is it because I have a mod that lets me login to an alt while already ingame??
#705 [19:39] <mattym> ??> Treyman911 tools/hjt
#706 [19:39] <Absol> Treyman911: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#707 [19:39] <Absol> Treyman911: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#708 [19:39] <mattym> NexorYT, Probably
#709 [19:39] <NexorYT> Ok
#710 [19:39] <NexorYT> One second
#711 [19:39] <NexorYT> I put the mod outside of the mods folder
#712 [19:40] <NexorYT> Minecraft is starting back ok
#713 [19:40] <mattym> ??> NexorYT win/reinst
#714 [19:40] <Absol> NexorYT: You may need to reinstall the locally installed files that Minecraft puts into place.
#715 [19:40] <Absol> NexorYT: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#716 [19:40] <mattym> NexorYT, Do the instructions from Absol to reset the Minecraft install to completely normal
#717 [19:40] <NexorYT> Ok
#718 [19:40] <Treyman911> whitch option do I click I downloaded it
#719 [19:40] <NexorYT> I am joining a server
#720 [19:41] <mattym> Treyman911, Read back to the instructions from Absol, it has all the steps you need to do
#721 [19:41] <NexorYT> and for the past 30 seconds it has said "Logging in"
#722 [19:41] <NexorYT> YES
#723 [19:41] * Ben_ [Ben_@notlogged] has joined #minecrafthelp
#724 [19:41] <NexorYT> It worked
#725 [19:41] <NexorYT> Thanks guys :)
#726 [19:41] <Ben_> Hello
#727 [19:41] <NexorYT> Bye!
#728 [19:41] <Chaoticly> Hey mattym, do you have a list of Absol commands?
#729 [19:41] <Ben_> Anyone know why I just changed my password and it says wrong username or password?
#730 [19:42] <Ben_> I'm really confused
#731 [19:42] <mattym> ??> Ben_ login/throttle
#732 [19:42] <Absol> Ben_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#733 [19:42] <Absol> Ben_: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#734 [19:42] <Treyman911> http://paste.ubuntu.com/23277618/
#735 [19:42] <Ben_> Ok thanks
#736 [19:42] <Treyman911> http://paste.ubuntu.com/23277618/
#737 [19:43] <Treyman911> That is link
#738 [19:43] <mattym> ??> Treyman911 info/mcleaks
#739 [19:43] <Absol> Treyman911: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#740 [19:43] <Absol> Treyman911: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#741 [19:43] <mattym> ??> Treyman911 win/hosts/edit
#742 [19:43] <Absol> Treyman911: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#743 [19:43] <Absol> Treyman911: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#744 [19:44] <Chaoticly> mattym: did you see my question?
#745 [19:44] <mattym> ??>> Chaoticly index
#746 [19:45] * NexorYT [NexorYT@notlogged] has quit. (Ping timeout: 195 seconds)
#747 [19:45] <Chaoticly> :I
#748 [19:46] <Chaoticly> Did it PM me or?
#749 [19:46] <Treyman911> I did it
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#751 [19:46] <Treyman911> Can someone skype me and walk me through pls
#752 [19:46] <Treyman911> Or Team Viewer
#753 [19:47] <Treyman911> psl
#754 [19:47] <mattym> Treyman911, Use the instructions Absol wrote to remove the program and settings
#755 [19:47] <Treyman911> What program?
#756 [19:47] <Treyman911> HiJackThis?
#757 [19:47] <mattym> Treyman911, No, the more recent instructions
#758 [19:47] <Treyman911> OMG I need help with minecraft lol
#759 [19:48] <mattym> ??> Treyman911 info/mcleaks
#760 [19:48] <Absol> Treyman911: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#761 [19:48] <Absol> Treyman911: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#762 [19:48] <mattym> Treyman911, You will need to the following instructions to complete the previous.
#763 [19:48] <mattym> ??> Treyman911 win/hosts/edit
#764 [19:48] <Absol> Treyman911: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#765 [19:48] <Absol> Treyman911: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#766 [19:48] <Chaoticly> mattym: If Absol sent me a PM, I don't think my ZNC supports that.
#767 [19:49] <mattym> ??> Chaoticly index
#768 [19:49] <Absol> Chaoticly: See https://cp.ae97.net/factoid for the Absol Database System
#769 [19:49] <Chaoticly> Ah
#770 [19:49] <Chaoticly> Thanks!
#771 [19:50] <Chaoticly> Hopefully I can start helping people
#772 [19:50] * lildywane04 [lildywane04@notlogged] has joined #minecrafthelp
#773 [19:50] <Treyman911> k
#774 [19:50] <Treyman911> I did it
#775 [19:50] <mattym> Treyman911, Then try the game again
#776 [19:50] <Treyman911> http://paste.ubuntu.com/23277631/
#777 [19:50] <Treyman911> I just opened it
#778 [19:51] <Treyman911> thats all
#779 [19:51] <mattym> Treyman911, Then do what the instructions say to do in that file
#780 [19:51] <Treyman911> What else do I do
#781 [19:51] * lildywane04 [lildywane04@notlogged] has quit. (Client Quit)
#782 [19:51] <Treyman911> Ok
#783 [19:52] <Treyman911> TY
#784 [19:52] <Treyman911> <3
#785 [19:52] <Treyman911> It worked
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#797 [20:22] <Nikki> I can't log into my minecraft. It keep saying invalid password/user id .... it isn't the first time this happen please help!
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#811 [21:31] <bryn> I cannot play mine craft when i just downloaded it onto my windows computer
#812 [21:31] <urielsalis> bryn, what happens when you try
#813 [21:32] <bryn> an error code appears that says i have to update my graphic drivers
#814 [21:32] <bryn> i followed the think that it brought me to and that still did not work
#815 [21:32] <bryn> and when i did the alternate download for windows 10 that also still did not work
#816 [21:34] <bryn> http://paste.ubuntu.com/23277852/ this is the link to my Ubuntu Pastebin thing and that did not work either
#817 [21:34] <mattym> bryn, Do you have the link to your dxdiag report? If so please post the link in this chat.
#818 [21:34] <mattym> bryn, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#819 [21:35] <bryn> is there a way i can get my money back because i do not have another computer
#820 [21:35] <bryn> or i guess i can try installing windows 7
#821 [21:38] * MeeIsCookie [MeeIsCookie@notlogged] has quit. (Ping timeout: 195 seconds)
#822 [21:39] <bryn> hello? is there any way that i can get my money back?
#823 [21:39] <urielsalis> ??> bryn account/refund
#824 [21:39] <mattym> bryn, When did you buy the game?
#825 [21:39] <Absol> bryn: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#826 [21:39] <urielsalis> bryn, but according to their policy, they almost never refund for technical issues caused by you not trying the demo first
#827 [21:39] <bryn> i got it off of the mine craft website a couple of minuets ago
#828 [21:39] <urielsalis> bryn, without trying to solve it first
#829 [21:40] <urielsalis> bryn, (That being installing Windows 7( a computer shop can help you with that) or a new GPU(if you have a desktop pc))
#830 [21:40] <bryn> i do have a desktop pc
#831 [21:40] <bryn> do you know if it will cost more money to install windows 7?
#832 [21:41] <urielsalis> bryn, you had Windows 7 before?
#833 [21:41] <bryn> yes
#834 [21:41] <urielsalis> bryn, then if you find your licence key, it will be free
#835 [21:41] <urielsalis> bryn, (if you bought your pc already made, it may be in a sticker, or it may be auto entered when you use the install disk)
#836 [21:42] <urielsalis> bryn, mind that if you do it youself, you might lose data. Thats why we recommend a computer shop to do it, they can make a backup first
#837 [21:42] <bryn> okay thank you
#838 [21:42] * urielsalis tips hat
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#845 [22:44] <leon> Is there phone support for mojang?
#846 [22:44] <Andrio> No.
#847 [22:45] <Andrio> Only email
#848 [22:45] <leon> Alright, I already found the email place. Thank you!
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