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#18 [02:42] <StrayVagabond> Hello. I haven't played in a while and I'm trying to update to the newest version, but it keeps giving me an error about drivers. I followed the "fix the problem" link for pixel format not accelerated. I downloaded the intel driver updater, followed the prompts, and rebooted my machine, but I'm still getting the same error.
#19 [02:42] <StrayVagabond> dumped my DxDiag to http://paste.ubuntu.com/23368272/
#20 [02:45] <StrayVagabond> also dumped the minecraft crash report to http://paste.ubuntu.com/23368304/
#21 [02:49] <StrayVagabond> I'll peek back over here periodically till I bunk off to bed ><
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#43 [04:05] <sandro> ------------------ System Information ------------------ Time of this report: 10/23/2016, 10:58:29 Machine name: LENOVO-PC Machine Id: {EC8DF0E9-3F7E-494B-85CD-338E47375C9E} Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161004-2338) Language: German (Regional Setting: German) System Manufacturer: LENOVO System
#44 [04:05] <sandro> ------------------ System Information ------------------ Time of this report: 10/23/2016, 10:58:29 Machine name: LENOVO-PC Machine Id: {EC8DF0E9-3F7E-494B-85CD-338E47375C9E} Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161004-2338) Language: German (Regional Setting: German) System Manufacturer: LENOVO System
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#51 [04:33] <MrFailCash> non parte il launcher di minecraft premim che ho comprato
#52 [04:34] <MrFailCash> ho pagato per giocarci e non funziona
#53 [04:38] <MrFailCash> qualcuno puo rispondere???
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#61 [05:20] <giou> minecraft crashing when minimized, anyone?
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#68 [05:25] <tehola> how to turn off xray in server ?
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#73 [05:25] <Andrio> There are mods for that.
#74 [05:26] <tehola> can i have the mod name ?
#75 [05:26] <Andrio> They need to actually interfere with how the blocks are sent to clients
#76 [05:26] <Andrio> I don't actually know any; search for 'anti-X-ray' mods.
#77 [05:26] <tehola> thnxx
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#90 [05:51] <Guest92791> when ı play minecraft my screen fresez
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#94 [06:09] <ikleabster> my game keeps crashing when im in online servers
#95 [06:13] <ikleabster> Completely ignored arguments: [--nativeLauncherVersion, 307]
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#101 [06:19] <lonny69> hi, i tried to launch a minecraft modpack with curse launcher. but the minecraft launcher is showing a crash report. i god directed to this page and was told so send this link: http://paste.ubuntu.com/23368978/ . this is the DxDiag file. do someone know what's wrong?
#102 [06:19] <lonny69> got*
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#123 [06:45] <makkoar> hello
#124 [06:45] <makkoar> do you speack russian&
#125 [06:46] <makkoar> ?
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#130 [06:48] <makkoar> What if a man all the time bandaging my account to myself, I'm tired to dress back on itself and vostonavlivat security questions.
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#149 [07:38] <Thiago_Gamer2001> how do I solve the java.lang.NullPointerException error?
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#151 [07:39] <Thiago_Gamer2001> help-me
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#156 [07:51] <GayBurger> Hi guuys
#157 [07:51] <GayBurger> i got a problem with my minecraft
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#159 [07:51] <GayBurger> each time i try to login
#160 [07:51] <GayBurger> it always says unable to find valid
#161 [07:52] <Chromaryu> GayBurger: Unable to find Valid Cert?
#162 [07:52] <GayBurger> unable to find valid certification path to requested target minecraft
#163 [07:52] <GayBurger> yesh
#164 [07:52] <GayBurger> its so frustrating
#165 [07:52] <Chromaryu> SunCertException?
#166 [07:52] <GayBurger> 1 sec lemee check
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#168 [07:53] <GayBurger> yes
#169 [07:53] <GayBurger> it says SunCert
#170 [07:53] <Chromaryu> ok
#171 [07:53] <GayBurger> SunCertPathBuilderException
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#173 [07:53] <Chromaryu> GayBurger: Have you ever used mcleak?
#174 [07:53] <GayBurger> yes once
#175 [07:54] <GayBurger> but i bought an account yesterday and i dont use it anymore
#176 [07:54] <Chromaryu> ??> GayBurger info/mcleaks
#177 [07:54] <Absol> GayBurger: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#178 [07:54] <Absol> GayBurger: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#179 [07:54] <Chromaryu> ??> GayBurger win/hosts/edit
#180 [07:54] <Absol> GayBurger: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#181 [07:54] <Absol> GayBurger: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#182 [07:54] <Absol> GayBurger: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#184 [07:54] <GayBurger> ok wait wait wait
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#186 [07:56] <GayBurger> alright
#187 [07:56] <GayBurger> im lost chromaryu
#188 [07:56] <GayBurger> do you have join.me?
#189 [07:56] <Chromaryu> I prefer teamviewer
#190 [07:56] <GayBurger> alright ill use that
#191 [07:57] <Chromaryu> wait.
#192 [07:57] <GayBurger> sorry for disturbinig you at this time
#193 [07:57] <Chromaryu> ??> GayBurger tools/teamviewer
#194 [07:57] <Absol> GayBurger: Teamviewer is a remote access software, which enables other people to, with your permission, access your computer remotely and attempt to perform troubleshooting and diagnostics.
#195 [07:57] <Absol> GayBurger: Teamviewer's website is here: http://www.teamviewer.com/en/index.aspx
#196 [07:57] <Chromaryu> ??> GayBurger tools/teamviewer/send-info
#197 [07:57] <Absol> GayBurger: After you have downloaded and installed TeamViewer, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#198 [07:57] <GayBurger> downloading it ald
#199 [07:57] <Chromaryu> s/<helper name>/Chromaryu
#200 [07:57] <Chromaryu> s/<helper name>/Chromaryu/
#201 [07:58] <Chromaryu> ...
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#204 [07:58] <GayBurger> 1 sec
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#209 [07:59] <GayBurger> 1 sec installing it right now
#210 [07:59] <Chromaryu> ./msg Chromaryu <teamviewer ID> <TeamViewer Password>
#211 [07:59] <GayBurger> alright
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#213 [08:00] <GayBurger> got it?
#214 [08:00] <Chromaryu> No.
#215 [08:00] <Chromaryu> ./msg Chromaryu <teamviewer ID> <TeamViewer Password>
#216 [08:00] <Chromaryu> Try again.
#217 [08:01] <GayBurger> got it this time?
#218 [08:01] <Chromaryu> .. oh wait
#219 [08:02] <Chromaryu> GayBurger: Do same command again,
#220 [08:02] <Chromaryu> it was my side
#221 [08:02] <GayBurger> the msg?
#222 [08:02] <Chromaryu> yep
#223 [08:02] <Chromaryu> Sorry
#224 [08:02] <GayBurger> got it this time?
#225 [08:08] <Chromaryu> GayBurger: yw.
#226 [08:08] <GayBurger> thanks <3
#227 [08:08] <GayBurger> i would not have known that if not for you
#228 [08:08] <GayBurger> no ddos plz :3
#229 [08:09] <Chromaryu> I won't.
#230 [08:09] <GayBurger> hahaha anyways thanks for the help
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#233 [08:17] <Akyrio_> I cant start minecraft because I have a problem with my graphic card . On the error screen they say: OpenGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread.
#234 [08:18] <Chromaryu> ??> Akyrio_ launcher/crash-log
#235 [08:18] <Absol> Akyrio_: We need to see your crash log, which appears after a crash.
#236 [08:18] <Absol> Akyrio_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#237 [08:19] <Akyrio_> http://paste.ubuntu.com/23369484/
#238 [08:19] <Chromaryu> ??> Akyrio_ win/dxdiag
#239 [08:19] <Absol> Akyrio_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#240 [08:19] <Akyrio_> http://paste.ubuntu.com/23369419/
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#245 [08:23] <Andrio> Akyrio_, try installing the Radeon software from http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064.
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#247 [08:24] <nathan123> por favor
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#249 [08:26] <Andrio> Please.
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#259 [08:37] <Nomz> trying to log in and its saying i need to update my graphics drivers, updated them a couple times and its still not working
#260 [08:37] <Nomz> can anyone help with that?
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#267 [08:45] <lufnis> hi
#268 [08:45] <lufnis> i cantt login
#269 [08:45] <lufnis> says invalid credentials
#270 [08:45] <lufnis> says invalid credentialsexception
#271 [08:46] <LilJim> Does anyone know if the PE update 0.16.0 has been released in the UK?
#272 [08:46] <Andrio> lufnis, tried resetting your password?
#273 [08:46] <lufnis> yes
#274 [08:47] <Andrio> Were you able to reset it?
#275 [08:47] <lufnis> Yes
#276 [08:47] <Andrio> ??> lufnis login/throttle
#277 [08:47] <Absol> lufnis: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#278 [08:47] <Absol> lufnis: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#279 [08:47] <lufnis> ok
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#285 [08:53] <Radon> anyone having login issues after changing password?
#286 [08:54] <Radon> I am wondering if we have a ddos attack or something
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#289 [08:58] <FILIPI> WELCOME TO THE MINECRAFT HELP CHANNEL . JUST SAY WHAT YOU NEED HELP WITH. BE AS SPECIFIC AS POSSIBLE. DO NOT JUST SAY I NEED HELP I F NOBODY ANSWERS YOU, BE PATIENTAND AND WAIT,SOREBODY WILL AROUD.
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#292 [09:04] <ZigdanielYT> Hi?
#293 [09:04] <ZigdanielYT> Help me?
#294 [09:05] <ZigdanielYT> When minecraft game or any other game spends time and tells me (the application access to graphics hardware lock) --> http://paste.ubuntu.com/23369649/
#295 [09:05] <ZigdanielYT> :'(
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#300 [09:09] <Andrio> ZigdanielYT, install this driver: https://downloadcenter.intel.com/download/26229/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496
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#303 [09:15] <ZigdanielYT> thx
#304 [09:15] <ZigdanielYT> You need to restart the computer?
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#309 [09:20] <serjo> i just made wath the website said i now i have that link http://paste.ubuntu.com/23369742/
#310 [09:21] <serjo> if you understand wath is that please help me i just want to play
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#312 [09:24] <serjo> hello anybody?
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#314 [09:25] <Andrio> o
#315 [09:28] <DeafieGamer> apparently cannot wait one min
#316 [09:28] <Andrio> Night.
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#319 [09:41] <charlieflan> excuse me?
#320 [09:42] <charlieflan> So I just changed my password but I cannot login. Im sure everything is correct it just doesn't let me.
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#323 [09:44] <charlieflan> I just changed my password but I can't login. Im sure everything is correct.
#324 [09:47] <DeafieGamer> ??> charlieflan login/throttle
#325 [09:47] <Absol> charlieflan: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#326 [09:47] <Absol> charlieflan: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
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#329 [09:50] <charlieflan> I am having issues with logging in. I don't know what happened
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#350 [10:09] <PancherT> Hi, I came to report a problem about my new computer, the problem is I can only loguearme in MOJANG.COM while Minecraft.net sale "Oops! One mistake prevented log in" and the launcher "You could not connect to the minecraft servers, please check that is not blocked "
#351 [10:10] <PancherT> HELP ME pls
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#355 [10:11] <PancherT> Hi, I came to report a problem about my new computer, the problem is I can only log in MOJANG.COM while Minecraft.net comes out: "Oops! One mistake prevented log in" and the launcher "You could not connect to the minecraft servers, please check that is not blocked "
#356 [10:11] * TavioCraftBr [TavioCraftBr@notlogged] has quit. (Client Quit)
#357 [10:12] <bank> my old minecraft accout has been stolen
#358 [10:13] <bank> I just "Dispute change" but it failed and say "An error occurred. Could not dispute change of e-mail address. Please try again, or visit our Support Center."
#359 [10:18] * PancherT [PancherT@notlogged] has quit. (Quit: Web client closed)
#360 [10:19] <GreyVulpine> bank - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#361 [10:20] <bank> thank you sir
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#364 [10:22] <coolzone227> Hey, I followed the support twitter feed for logging in, logged out and it won't let me log in
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#374 [10:28] <mrlukas123> My Minecraft Account was hacked. Can someone help me?
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#376 [10:29] * TT [TT@notlogged] has joined #minecrafthelp
#377 [10:29] <TT> hi
#378 [10:30] <TT> can i talk in dutch or only in english?
#379 [10:30] <TT> I have problems login in
#380 [10:31] <TT> is anyone there?
#381 [10:33] <TT> hello?
#382 [10:36] <TT> hello?
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#397 [11:05] <lylian12> okay
#398 [11:05] <lylian12> okay
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#407 [11:21] <Guest40801> my minecraft windows 10 edition isn't working what should i do?
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#412 [11:24] <Guest40801> my minecraft windows 10 edition isn't working what should i do
#413 [11:25] * TReApErheE [TReApErheE@notlogged] has joined #minecrafthelp
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#415 [11:25] <Guest40801> hello?
#416 [11:26] <Bob_> hello
#417 [11:26] <Bob-Bing> Does anyone have any solutions for MCPE 15.-16. not starting on Sony Experia Tablet? It previously worked, versions 14 and lower...
#418 [11:26] <TReApErheE> Hi I have a problem can someone help me?
#419 [11:27] <Guest40801> same my minecraft windows 10 edition is not working
#420 [11:27] <Bob-Bing> Or, does anyone know where or how I can revert to an older version?
#421 [11:27] <Bob_> windows ten is not working either
#422 [11:27] <TReApErheE> My Pixel form not accelerated and i dont know why
#423 [11:27] <TReApErheE> i have windows 7
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#426 [11:28] <Guest40801> my minecraft windows 10 is not working
#427 [11:29] <ChloeNi1234> apparently my graphic drivers our outdated
#428 [11:29] <Guest40801> ok
#429 [11:29] <ChloeNi1234> i dont know what to do, so i followed the help advice and it brought me here
#430 [11:30] <Guest40801> but is there anyway how to fix my minecraft windows 10
#431 [11:30] <Guest40801> so did i
#432 [11:30] <ChloeNi1234> whats wrong with it?
#433 [11:30] <TReApErheE> me too
#434 [11:30] <Guest40801> i dont know its not loading up
#435 [11:30] * AU518987077|MD [AU518987077|MD@notlogged] has joined #minecrafthelp
#436 [11:31] <ChloeNi1234> oh, have you tried re-downloading it?
#437 [11:31] <Guest40801> no ill try that right now
#438 [11:31] <ChloeNi1234> okay
#439 [11:33] <ChloeNi1234> has it done anything yet?
#440 [11:34] <Guest40801> no im still doing it
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#442 [11:35] * AU518987077|MD [AU518987077|MD@notlogged] has quit. (Client Quit)
#443 [11:35] <ChloeNi1234> do you know how to access your graphic drivers? because apparently mine are outdated
#444 [11:35] <simon> I can not remember my password for minecraft and my mail has not worked in a long time, how can I get a new password or something?
#445 [11:35] <ChloeNi1234> why doesnt your amil work?
#446 [11:35] <ChloeNi1234> *mail
#447 [11:36] <simon> dont know, when I try to log in I have to answer a lot of questions and more that i cant remember because i created them when i was about 9
#448 [11:36] <simon> because someone apparently had tried to log in
#449 [11:37] <ChloeNi1234> right, did you put your mobile number in? or a back up email?
#450 [11:37] <simon> nope
#451 [11:37] * OPAccs [OPAccs@notlogged] has joined #minecrafthelp
#452 [11:37] <simon> and even if i did, i wouldnt remember it now
#453 [11:38] <OPAccs> Hello. Im here because my account Froslass isnt able to be login even i just checked and no one changed my password nor email? any help
#454 [11:39] <ChloeNi1234> im not sure then...
#455 [11:39] <simon> i might have the same problem, because i have tried all of my passwords and none is working
#456 [11:40] <OPAccs> Is this a minecraft problem?
#457 [11:40] <simon> yes
#458 [11:40] <simon> when i try to log in
#459 [11:41] <ChloeNi1234> this is stupid, we're all having the same problems and im pretty usre none of us are tech nerds
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#461 [11:41] <simon> where is the minecraft support?
#462 [11:41] * TReApErheE [TReApErheE@notlogged] has quit. (Quit: Web client closed)
#463 [11:41] <Guest40801> its working now thank you!
#464 [11:41] <OPAccs> Ya it doesnt look like it but since i didnt get an email change or password change idk
#465 [11:42] <simon> what is working now?
#466 [11:42] <simon> shouldnt support be here to help?
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#468 [11:42] <simon> or what?
#469 [11:42] <simon> how come we are the only ones here?
#470 [11:43] <ChloeNi1234> i know, this is ridiculous
#471 [11:43] <ChloeNi1234> i know?
#472 [11:43] <ChloeNi1234> i know?
#473 [11:43] * simon [simon@notlogged] has left #minecrafthelp
#474 [11:43] <ChloeNi1234> like shouldnt there be proffesionals to help?!
#475 [11:43] * simon [simon@notlogged] has joined #minecrafthelp
#476 [11:43] <simon> i left...
#477 [11:43] <simon> sry
#478 [11:44] <ChloeNi1234> rrrrrr
#479 [11:44] <simon> okey, im in the same one
#480 [11:44] <ChloeNi1234> i just wanna play minecraft ffs
#481 [11:44] <simon> same
#482 [11:44] <ChloeNi1234> maybe its a sign to stop being so sad :')
#483 [11:44] <simon> why be sad
#484 [11:45] <simon> its just bad support
#485 [11:45] <ChloeNi1234> its a laughing crying face
#486 [11:45] * Guest40801 [Guest40801@notlogged] has quit. (Ping timeout: 195 seconds)
#487 [11:45] <ChloeNi1234> im not on apple i odnt get emojis
#488 [11:45] <simon> they have got a big game but no support
#489 [11:45] <ChloeNi1234> yessss
#490 [11:45] <simon> hahah
#491 [11:45] <simon> wooooooow
#492 [11:45] <simon> it says in the top
#493 [11:45] <ChloeNi1234> top of what?
#494 [11:45] <simon> they cant help with account issues...
#495 [11:46] * Bob-Bing [Bob-Bing@notlogged] has quit. (Quit: Web client closed)
#496 [11:46] <simon> with red text
#497 [11:46] <ChloeNi1234> this isnt an account issue
#498 [11:46] <simon> can u log in?
#499 [11:46] <ChloeNi1234> yea
#500 [11:46] <simon> what
#501 [11:46] <simon> i cant
#502 [11:46] <ChloeNi1234> i just cant download it
#503 [11:46] <simon> bruh
#504 [11:46] <simon> well, fuck this game then
#505 [11:46] <Absol> simon: Please keep it civil
#506 [11:46] <simon> have a good day
#507 [11:46] <simon> shitty support
#508 [11:46] * Absol kicked simon from #minecrafthelp (Reason: imon :Keep it civilized, you are just a human being)
#509 [11:47] <ChloeNi1234> help out then matey
#510 [11:47] <ChloeNi1234> your meant for support
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#512 [11:47] <ChloeNi1234> mate, you just gonan kick everyone out @Absol
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#514 [11:48] <ChloeNi1234> #bringbacksimon
#515 [11:49] <ChloeNi1234> this can just fuck right off mate
#516 [11:49] <Absol> ChloeNi1234: Please keep it civil
#517 [11:49] <ChloeNi1234> well then, try helping out a bit
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#520 [11:52] <ChloeNi1234> hasta la vista babies
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#526 [11:55] * Chloe is now known as Guest16781
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#528 [11:56] <Guest16781> I JUST WANT TO KNOW HOW DO I UPDATE MY GRAPHIC DRIVERS
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#531 [11:56] <mattym> ??> Guest16781 scold/shout
#532 [11:56] <Absol> Guest16781: There is no need to yell. The acoustics in here are wonderful.
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#538 [12:04] <Brazilianguy12345> I can't enter in Minecraft because say : "OpenGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread."
#539 [12:04] * viki [viki@notlogged] has quit. (Client Quit)
#540 [12:05] <mattym> ??> Brazilianguy12345 launcher/crash-log
#541 [12:05] <Absol> Brazilianguy12345: We need to see your crash log, which appears after a crash.
#542 [12:05] <Absol> Brazilianguy12345: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#543 [12:05] * Brazilianguy12345_ [Brazilianguy12345_@notlogged] has joined #minecrafthelp
#544 [12:06] * Brazilianguy12345_ [Brazilianguy12345_@notlogged] has quit. (Client Quit)
#545 [12:07] * Ali [Ali@notlogged] has joined #minecrafthelp
#546 [12:08] <Ali> I just checked my minecraft email and said it has been changed and so someone hacked my acount and also changed the username on it
#547 [12:09] <mattym> ??> Ali mojang/email
#548 [12:09] <Absol> Ali: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#549 [12:09] <Absol> Ali: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#550 [12:09] <mattym> Ali, You will need to fill out the form Absol linked
#551 [12:10] <Brazilianguy12345> Abso1, I need to share my URL?
#552 [12:10] * ANTONIO [ANTONIO@notlogged] has joined #minecrafthelp
#553 [12:10] <mattym> Brazilianguy12345, Yes
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#555 [12:11] <Guest16781> absol, what do i do if my graphic users are out dated?
#556 [12:11] <mattym> Guest16781, Do you have the link to your dxdiag report? If so please post the link in this chat.
#557 [12:12] <Guest16781> mattym how do you know what you're doing, idel
#558 [12:12] <Guest16781> *idek
#559 [12:12] <Guest16781> http://paste.ubuntu.com/23370441/
#560 [12:13] <Guest16781> Mattym??? i think thats it???
#561 [12:13] <mattym> Guest16781, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
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#564 [12:13] <Guest16781> around how much would that cost?
#565 [12:14] <mattym> Guest16781, What?
#566 [12:14] <Guest16781> even if i did get windows 7 back i dont know how?
#567 [12:14] <Guest16781> new graphic hardware
#568 [12:14] <Guest16781> or whatever you said before
#569 [12:14] <mattym> Guest16781, As you have a laptop, that is not an option.
#570 [12:15] <Guest16781> how do you evenn know that? omg thats so annoying
#571 [12:15] <mattym> Guest16781, You can google how to reinstall Windows 7, if you dont think its something you can do, take it to a computer shop, most will offer a backup/reinstall service for a small fee
#572 [12:15] <Guest16781> ill try that, thankyou anyway mattym
#573 [12:15] <Guest16781> are you one of the supporters?
#574 [12:16] <mattym> yes
#575 [12:16] <Guest16781> howcome you dont ahve an @ or a +
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#577 [12:16] <mattym> Dont need it
#578 [12:16] <Guest16781> because thats what the supporters have
#579 [12:16] <Brazilianguy12345> I need to use Windows 10 to play? Or any Windows?
#580 [12:16] <mattym> Brazilianguy12345, I need the link to the post with your crash log
#581 [12:17] <Guest16781> hey, mattym, wanna chat?
#582 [12:17] <mattym> no
#583 [12:17] <Brazilianguy12345> What link?
#584 [12:17] <mattym> ??> Brazilianguy12345 launcher/crash-log
#585 [12:17] <Absol> Brazilianguy12345: We need to see your crash log, which appears after a crash.
#586 [12:17] <Absol> Brazilianguy12345: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#587 [12:18] <Guest16781> mattym, why you with someone??
#588 [12:18] <mattym> Guest16781, This is not a channel for off topic chat, it is for technical support only
#589 [12:20] <Guest16781> okay, okay, why windows 7 why not windows 8?
#590 [12:20] <Guest16781> you said that i would have to go back to windows 7
#591 [12:20] <mattym> Guest16781, Because the things you are misssing, the graphics drivers, were only made for your hardware up to Windows 7
#592 [12:20] <Guest16781> whatttt
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#594 [12:20] <Guest16781> thats so annoying
#595 [12:21] <juli1605> julio1605
#596 [12:21] <Guest16781> mattym, can i ask you another question?
#597 [12:22] <mattym> Brazilianguy12345, Did you get the link/url Absol instructed you to make?
#598 [12:22] <mattym> Guest16781, Yes
#599 [12:22] <Brazilianguy12345> but if I share my URL link, people will be able to log into my account, right?
#600 [12:22] <mattym> Brazilianguy12345, No
#601 [12:22] <Brazilianguy12345> ok
#602 [12:22] <Brazilianguy12345> So
#603 [12:23] <Brazilianguy12345> I share here my URL?
#604 [12:23] <mattym> yes
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#606 [12:24] <Guest16781> so mattym can i ask a question?
#607 [12:24] <mattym> Guest16781, I said yes, and dont ask to ask, just ask
#608 [12:25] <Guest16781> oh right okay, sorry, can i ask a personal question?
#609 [12:26] <Guest16781> can i talk to you personally else where?
#610 [12:27] <Guest16781> like facebook? idk?
#611 [12:27] <mattym> no
#612 [12:28] <Guest16781> well, thats just rude, how old are you?
#613 [12:29] <Guest16781> you owe me that, at leats
#614 [12:29] <Guest16781> *least
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#616 [12:30] <mattym> Brazilianguy12345, Did you get the url?
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#619 [12:30] <mattym> Guest16781, Like I said, no something we give out here.
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#622 [12:31] <Guest16781> be like that then, i wasnt going to ask you on here, but you kinda gave me noo choice when you said i couldnt talk to you elsewhere
#623 [12:32] <Guest16781> youre missing out mattym ;))))
#624 [12:34] <Guest16781> hasta la vista
#625 [12:34] <Guest16781> google it
#626 [12:34] <Guest16781> its spanish
#627 [12:34] * Gr1don [Gr1don@notlogged] has joined #minecrafthelp
#628 [12:35] <Guest16781> jódete
#629 [12:35] <Guest16781> thats spanish too
#630 [12:37] <Gr1don> hello yx i have bought the minecraft :) and i want to play it on my iphone.. i played MC PE on my previously mobile but i bought Iphone and i cant download it .. :/ on web i can see that i have bought the MC PE but if it redirect me to Appstore its showing me i need to buys it.. can somebody help me ?
#631 [12:38] <mattym> Gr1don, Was your old mobile device an Android?
#632 [12:38] <Gr1don> yes :) an android
#633 [12:38] <mattym> Gr1don, Then you will need to repurchase it for iOS.
#634 [12:39] <Gr1don> :/ so .. it cant be changed to IOS ? :/ i have bought a Mc on Pc and Android :/
#635 [12:39] * kinggoesgaming [kinggoesgaming@notlogged] has joined #minecrafthelp
#636 [12:40] <mattym> Gr1don, No, because Apple has their own App Store, its a different purchase.
#637 [12:40] <Gr1don> oh :/ so nevermind :) Thank you and sry if i did some grammar mistakes .. im not good in english :D have a nice day :)
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#647 [12:48] <OneKill> help me please
#648 [12:48] <OneKill> i have a problem
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#655 [12:56] <vilo5> Hello, i having problems accessing my MC account. i haven't migrated the account and ive forgot the password as im an idiot anyone able to help
#656 [12:56] <vilo5> Also i do not have access to the Email i got the account with
#657 [12:57] <mattym> ??> vilo5 mojang/email
#658 [12:57] <Absol> vilo5: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#659 [12:57] <Absol> vilo5: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#660 [12:57] <mattym> vilo5, You will need to fill out the form Absol linked
#661 [12:57] <vilo5> Ok thank you
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#664 [13:01] * StrayVagabond looks around, hopeful
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#665 [13:01] <StrayVagabond> anyone available rn?
#666 [13:02] <StrayVagabond> Hello. I haven't played in a while and I'm trying to update to the newest version, but it keeps giving me an error about drivers. I followed the "fix the problem" link for pixel format not accelerated. I downloaded the intel driver updater, followed the prompts, and rebooted my machine, but I'm still getting the same error.
#667 [13:02] <StrayVagabond> dumped my DxDiag to http://paste.ubuntu.com/23368272/
#668 [13:02] <StrayVagabond> and the minecraft crash report to http://paste.ubuntu.com/23368304/
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#673 [13:04] <rodfromguate> I forgot my email and when i tried to go to gmail the email account it says its deleted
#674 [13:06] <StrayVagabond> rodfromguate, that sounds like a lost account issue. try the Mojang Support link at the top of the page
#675 [13:07] <mattym> StrayVagabond, One moment
#676 [13:08] <mattym> StrayVagabond, When you started playing/trying to play again, did you downlaod the new installer?
#677 [13:08] <StrayVagabond> I did not, I just launched the client as I udually did
#678 [13:08] <mattym> StrayVagabond, Get rid of the current launcher and any shortcuts you have
#679 [13:09] <mattym> StrayVagabond, Redownload the latest one from minecraft.net/download
#680 [13:09] <StrayVagabond> I'll re-doanload the launchger
#681 [13:09] <mattym> StrayVagabond, Once the launcher is reinstalled, we need to check one more thing in it before you try to start the game again
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#685 [13:11] <Malibu> Error: Game ended with bad state (exit code 77)...anyone know what this is? how to fix?
#686 [13:11] <mattym> ??> Malibu win/reinst
#687 [13:11] <Absol> Malibu: You may need to reinstall the locally installed files that Minecraft puts into place.
#688 [13:11] <Absol> Malibu: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#689 [13:11] <mattym> Malibu, Try the instructions from Absol
#690 [13:12] <Nezraddin> Hello *waves* Anyone knows what could stop any -xmx commands to work with minecraft? (64bit system and 64bit version of java) I just can't seem to tell my minecraft anymore how much ram I 'want' it to use, it's completly fixed at 3GB no matter what I do.
#691 [13:12] * Brazilianguy12345 [Brazilianguy12345@notlogged] has quit. (Ping timeout: 195 seconds)
#692 [13:12] <Malibu> Thanks...will try and advise. Stay tuned :-)
#693 [13:12] <mattym> Nezraddin, How much does the computer have?
#694 [13:13] <Nezraddin> 8GB. I usually set minecraft to use 4GB, in the past it worked. but lately no longer.
#695 [13:13] <mattym> Nezraddin, Do you have a JVM argument set in both the Minecraft profile, and in Javas control pannel?
#696 [13:14] <mattym> Nezraddin, If you set on in Java's control panel as well, it may be overriding whatever you set ingame
#697 [13:14] * MEG [MEG@notlogged] has joined #minecrafthelp
#698 [13:14] <MEG> hey
#699 [13:14] <MEG> SO i reset my password but no email get's sent to the email i chose for the account. Please reply ASAP
#700 [13:15] <mattym> MEG, Did you check any spam/junk folders?
#701 [13:15] <Nezraddin> I never changed anything in the control panel. I actually completly reinstalled java like 1 hour ago to see if that fixes it. But will look if anything is in there.
#702 [13:15] <MEG> yh
#703 [13:15] <mattym> MEG, Who is your email provider?
#704 [13:15] <MEG> gmail
#705 [13:16] <MEG> google
#706 [13:16] <MEG> idk
#707 [13:16] <mattym> ??> MEG login/throttle
#708 [13:16] <Absol> MEG: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#709 [13:16] <Absol> MEG: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#710 [13:16] <MEG> i havent tried it at all today
#711 [13:17] <mattym> MEG, Regardless of how it was activated, if you arent getting the email for the reset, it usually means your locked out.
#712 [13:17] * GuiGui_PvP_evil [GuiGui_PvP_evil@notlogged] has joined #minecrafthelp
#713 [13:17] <mattym> MEG, Try it again in 3 hours.
#714 [13:17] <mattym> MEG, If it still doesnt work, you will need to contact Mojang Support.
#715 [13:17] <Nezraddin> java controll panel arguments are empty. So I don't think anything overwrites the minecraft argument. :/
#716 [13:17] <StrayVagabond> Okay launcher is re-installed, but I haven;t launched minecraft yet
#717 [13:17] <mattym> Nezraddin, Hmm, not sure trhen
#718 [13:17] <mattym> StrayVagabond, Hit the Edit Profile button in the launcher, in the window that opens, look for the Executable area
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#720 [13:18] <mattym> StrayVagabond, Is the check box next to it marked?
#721 [13:18] <Nezraddin> Okay. Thanks anways for the fast answer :) Guess I will look around a bit more which might disturb it. ^^
#722 [13:18] <mattym> Nezraddin, Any chance you have a program from Razer installed?
#723 [13:20] <StrayVagabond> Executables is not selected
#724 [13:20] <mattym> StrayVagabond, Check it, then tell me whats in the text box next to it
#725 [13:20] <Nezraddin> I checked, nothing in windows 10 apps. If it these keyboards/mouses: I only have logitec.
#726 [13:20] <StrayVagabond> C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#727 [13:20] <mattym> Nezraddin, Nah, Razer has this program i always forget the name of that is a "game accelerator"
#728 [13:21] <mattym> Nezraddin, Its been known to lock java to 1/2 a gig
#729 [13:21] <mattym> StrayVagabond, Leave it checked, save the profile then try starting the game
#730 [13:21] <Nezraddin> Ah, never used such programs.
#731 [13:21] <MEG> ok i already sent an email to mojand they said i need a transaction ID but i bought the account off of ebay
#732 [13:22] <mattym> MEG, Then you got scammed.
#733 [13:22] <Nezraddin> Weird thing is, that even trying to lower the GB used in minecraft (so putting it on 1 GB) doesn't work. Always fixed on 3GB no matter what. O_o
#734 [13:22] <mattym> Nezraddin, Are you using mods?
#735 [13:22] <MEG> mattym: i didnt i used this account for a year but i forgot the password i didnt get spammed mate
#736 [13:23] <StrayVagabond> awesome, looks like that worked ^^ Thank you mattym
#737 [13:23] <mattym> MEG, Well if you cant access it, your out of luck as you cant buy it from Ebay, if you got it there you wont get support.
#738 [13:23] <mattym> MEG, The real owner of that account could reclaim it at any time.
#739 [13:23] <Nezraddin> Not in this version. At least it shouldn't be :/ Will test it.
#740 [13:24] <MEG> mattym: no because i changed the password and email
#741 [13:24] <mattym> ??> Nezraddin win/reinst
#742 [13:24] <Absol> Nezraddin: You may need to reinstall the locally installed files that Minecraft puts into place.
#743 [13:24] <Absol> Nezraddin: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#744 [13:24] <mattym> Nezraddin, Those instructions from Absol will make it a clean install
#745 [13:24] <mattym> Nezraddin, See if it still happens after that
#746 [13:24] <vilo5> Hello anyone use FTB here?
#747 [13:24] <mattym> ??> vilo5 mods
#748 [13:24] <Absol> vilo5: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#749 [13:24] <Absol> vilo5: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#750 [13:24] <Nezraddin> Will try, thank you!
#751 [13:24] <vilo5> FTB is a MC modpack luncher
#752 [13:24] <vilo5> Feed the beast
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#754 [13:25] <mattym> vilo5, Read what Absol said
#755 [13:25] <MEG> mattym: no because i changed the password and email
#756 [13:25] <vilo5> Alright
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#760 [13:27] <PaintTheFuture> Can I use The Void biome in a SuperFlat world that isn't only air? It doesn't look like I can.
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#762 [13:29] <mattym> PaintTheFuture, What do you mean?
#763 [13:30] <PaintTheFuture> I meant using The Void biome in a SuperFlat world other than The Void preset. I got it working, I was using the wrong block ID for something else.
#764 [13:31] <mattym> ok
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#767 [13:34] <Nezraddin> Ah, yay. Thanks alot for the hint about looking for other places where things might be overwritten. Found a java-argument in the enviromental variables (must be ages since I set this...). Found the culprit, I hope. Thanks aloooot!
#768 [13:35] <Nezraddin> And it works fine now. Thanks again :) *gives out cookies, waves and runs off*
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#771 [13:39] <Benefitting> Hello?
#772 [13:40] * GuiGui_PvP_evil [GuiGui_PvP_evil@notlogged] has quit. (Ping timeout: 195 seconds)
#773 [13:40] <mattym> Yes
#774 [13:40] <Benefitting> I cant remember my password or what email i used for my account
#775 [13:40] <Malibu> Absol - unfortunately it didn't solve the problem...still getting Error: Game ended with bad state (exit code 77)
#776 [13:40] <mattym> ??> Benefitting account/forgot-email
#777 [13:40] <Absol> Benefitting: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#778 [13:40] <mattym> Benefitting, Try all the email addesses you have on the link Absol sent
#779 [13:40] * Benefitting [Benefitting@notlogged] has quit. (Client Quit)
#780 [13:41] <mattym> ??> Malibu launcher/crash-log
#781 [13:41] <Absol> Malibu: We need to see your crash log, which appears after a crash.
#782 [13:41] <Absol> Malibu: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#783 [13:42] <Malibu> Here you go... http://paste.ubuntu.com/23371135/
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#786 [13:43] <matblack3> guys?
#787 [13:43] <mattym> Malibu, And does it crash when you hit play, or after you try to load a world?
#788 [13:43] <winck20010> i bought a minecraft account a while back and now when i login it says i can only play the demo
#789 [13:43] <Malibu> Hit play
#790 [13:43] <winck20010> i did
#791 [13:43] <mattym> winck20010, Are you sure you logged in with the correct Mojang account?
#792 [13:44] <winck20010> positive
#793 [13:44] <mattym> Malibu, And you cleared the folder completely when you reinstalled it?
#794 [13:44] <winck20010> i already migrated it to
#795 [13:44] <Malibu> Here's the game output log http://paste.ubuntu.com/23371139/
#796 [13:44] <mattym> winck20010, Log in at account.mojang.com/me and see what it says under "My Games"
#797 [13:44] <Malibu> Yes....all except the 'saves' folder
#798 [13:45] <mattym> ??> Malibu win/dxdiag
#799 [13:45] <Absol> Malibu: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#800 [13:45] <winck20010> it says minecraft under my games
#801 [13:45] <mattym> winck20010, Does it list your ingame name with it?
#802 [13:46] <matblack3> when i try to acess my account the game shows the message: sorry,but we couldn't connect to our servers (SocketTimeOutException:connect Timed Out)
#803 [13:46] <mattym> ??> matblack3 tools/hjt
#804 [13:46] <Absol> matblack3: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#805 [13:46] <Absol> matblack3: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#806 [13:46] <winck20010> no it says "If you bought Minecraft back in the day and have an old Premium Minecraft Account you can import it into this account.
#807 [13:46] <mattym> winck20010, Then are you sure this Mojang account is the one you migrated to?
#808 [13:47] <winck20010> im not sure when i try to migrate it says it already has
#809 [13:47] <mattym> winck20010, Yeah, that means its not on the account your on.
#810 [13:47] <Malibu> Here you go - http://paste.ubuntu.com/23371158/
#811 [13:48] <mattym> Malibu, Hmm, one moment
#812 [13:48] <winck20010> so how do i know which account it has?
#813 [13:49] <mattym> winck20010, IS there another email you would have used?
#814 [13:49] * Snowman [Snowman@notlogged] has joined #minecrafthelp
#815 [13:49] <winck20010> let me think
#816 [13:50] <mattym> Malibu, Download and Install the file from this page http://www.geforce.com/drivers/results/109256
#817 [13:50] <mattym> Malibu, After you install it, restart the computer and try the game again, if you get the same/different error come back to the chat, we may need to make one other adjustment
#818 [13:51] <Malibu> Ok...will do. Will advise. Thx!
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#820 [13:52] <zexyzex2> http://paste.ubuntu.com/23371173/
#821 [13:53] <mattym> zexyzex2, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#822 [13:54] <zexyzex2> ok thanks
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#825 [13:57] <matblack3> Absol: what do i select on ubuntu syntax
#826 [13:57] <GreyVulpine> Leave it default
#827 [13:57] <matblack3> tnx
#828 [13:58] <cbbg> I'm having account troubles, i don't remember my security questions because I made the account when i was younger, and the email connected to the account is dead. what should i do?
#829 [13:58] <mattym> ??> cbbg mojang/email
#830 [13:58] <Absol> cbbg: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#831 [13:58] <Absol> cbbg: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#832 [13:58] <mattym> cbbg, You will need to fill out the form Absol linked.
#833 [13:59] <matblack3> There it is the link of the ubuntu pastebin: http://paste.ubuntu.com/23371191/
#834 [13:59] <mattym> matblack3, Uninstall Hamachi, restart the computer then try again.
#835 [14:00] <matblack3> ok i'll try it thx
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#842 [14:05] <atherir> ddd
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#848 [14:14] <Malibu> Hi - regarding the error message I was getting 'Error: Game ended with bad state (exit code 77)'...<mattym> instructed me to install new graphics driver from Nvidia and re-start my machine. Glad to report that seems to have worked. Will continue to monitor. Thanks for your assistance!!
#849 [14:15] <mattym> Malibu, Excellent, enjoy!
#850 [14:16] <matblack3> unistall hamachi and restart the computer didn't worked what would i do ?
#851 [14:16] <mattym> matblack3, Remove Avast, restart again, see if it works, if it does, reinstall the latest Avast
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#853 [14:22] <CraftForum> Hi
#854 [14:23] <CraftForum> Check out craftforum.net for Minecraft forum! Brand new.
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#867 [14:44] <pointyraccoon> I have migrated my old account to a mojang account, but I can't login with the email I set up despite it saying it exists.
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#869 [14:44] <Anna> how many times did you try login?
#870 [14:45] <pointyraccoon> uhh... maybe 5-6 different times before trying to recover the account or re-migrating the account
#871 [14:45] <Anna> ??> pointyraccoon login/throttle
#872 [14:45] <Absol> pointyraccoon: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#873 [14:45] <Absol> pointyraccoon: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#874 [14:45] <Anna> might be that then
#875 [14:45] <Anna> what's your username?
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#877 [14:46] <pointyraccoon> It gave me no warning of lockouts or anything? I am trying tom login through the Minecraft website.
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#879 [14:46] <pointyraccoon> pointyraccoon is my username
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#885 [14:52] <mattym> pointyraccoon, It wouldnt say if it was a lockout, but from what your describing that seems to be the issue.
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#888 [14:54] <hey> Hey, I just got Action! recording software and tried game capture on Minecraft. It instantly crashed. I turned off the recording software and wanted to play Minecraft regular. It wouldn't open after that, it kept crashing.
#889 [14:55] <mattym> hey, Did you completely uninstall Action?
#890 [14:55] <hey> no
#891 [14:55] <hey> I didn't think I needed too
#892 [14:55] <hey> *to
#893 [14:55] <mattym> Try that, and restart the PC after, it may still be causing an issue
#894 [14:55] <pointyraccoon> Well, I tried migrating the account by typing in my old credentials, google auto-filled the form with the wrong "New Email", so I changed the email in the account settings to my one correctly (I think) but I haven't been able to log in.
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#897 [14:56] <hey> Okay thanks.
#898 [14:56] <hey> I'll try it
#899 [14:56] <pietro> Hi, can anyone help me please?
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#901 [14:56] <mattym> pointyraccoon, Right, cause as you were told, you are locked out
#902 [14:56] <DaviLean> I NEED HELP
#903 [14:57] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
#904 [14:57] <pointyraccoon> I'm not sure why i'd be locked out. I typed my Email and Password correctly... but I'll just try again in 3 hours
#905 [14:57] <pie_flavor> DaviLean: With what?
#906 [14:57] <pie_flavor> jjs999jjs: thank you
#907 [14:57] <DaviLean> After i installed Windows 10, my Minecraft crashes
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#911 [14:58] <hey_> okay I'm bak
#912 [14:58] <DaviLean> But before, it worked
#913 [14:58] <hey_> *back
#914 [14:58] <mattym> hey_, Did you check the game?
#915 [14:58] <pie_flavor> ??> DaviLean win/dxdiag
#916 [14:58] <Absol> DaviLean: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#918 [14:58] <DaviLean> http://paste.ubuntu.com/23371458/
#919 [14:58] <hey_> I'm going to check it rn
#920 [14:58] <hey_> oh lol
#921 [14:58] <hey_> it worked
#922 [14:58] <pie_flavor> DaviLean: Unfortunately, your graphics card, the Intel G33, isn't supported past Windows 7. You'll need to install Windows 7 or use a different computer.
#923 [14:58] <hey_> thanks
#924 [14:58] <hey_> guess I can't record with Action
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#926 [14:59] <hey_> cya
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#928 [14:59] <DaviLean> Thank you
#929 [14:59] <pie_flavor> no prob
#930 [14:59] <DaviLean> Does you know how to downgrade to 7 again?
#931 [14:59] <pie_flavor> DaviLean: Have you upgraded within the last 30 days?
#932 [14:59] <DaviLean> No
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#934 [15:00] <Pietrothebest> Hi, i can't recover the password of my account! I've tried to recover it with the minecraft form, by no email has arrived
#935 [15:00] * hey [hey@notlogged] has quit. (Ping timeout: 195 seconds)
#936 [15:00] <DaviLean> More than 6 months
#937 [15:00] <pie_flavor> DaviLean: Did your computer come with a set of Windows install disks?
#938 [15:00] <pie_flavor> Pietrothebest: How long have you been waiting?
#939 [15:01] <DaviLean> Yes, but it's not with me more
#940 [15:01] <DaviLean> Ah, and sorry my english... I'm trying
#941 [15:01] <Pietrothebest> pie_flavor: 2 Days
#942 [15:01] <drake_> im having a minecraft error i didnt see in the mojang support page it has something to do with the server and my account
#943 [15:01] <pie_flavor> DaviLean: Do you know where it is? And your english is a lot better than some that I've seen.
#944 [15:01] <pie_flavor> drake_: What is the exact error?
#945 [15:01] <pie_flavor> Pietrothebest: It can take as long as two weeks sometimes. Be patient.
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#947 [15:01] <drake_> im checking now
#948 [15:01] <DaviLean> Thank you. And no, i don't know...
#949 [15:02] <Pietrothebest> 2 Weeks to send an email?
#950 [15:02] <pie_flavor> DaviLean: You'll need to buy a new set of Windows 7 install disks from a PC repair / PC parts store near you.
#951 [15:02] <pie_flavor> They can also set it up for you, which is a good idea since it can be a complex process, depending on the system.
#952 [15:02] <DaviLean> Oh. I see...
#953 [15:02] <pie_flavor> Pietrothebest: 2 weeks to go through all the requests they've received.
#954 [15:02] <DaviLean> Well, thank you. Bye
#955 [15:03] <drake_> it keeps saying not authenticated with minecraft.net when i try to join a server and this happened after i changed my ,c name
#956 [15:03] <DaviLean> ;)
#957 [15:03] <drake_> minecraft name*
#958 [15:03] <pie_flavor> Pietrothebest: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#959 [15:03] <pie_flavor> Pietrothebest: Did you also include your transaction ID when filling out the form?
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#961 [15:04] <pie_flavor> drake_: where is it saying this, and what is the exact error?
#962 [15:04] <Pietrothebest> pie_flavor: i've completed the recover password form
#963 [15:04] <drake_> not authenticated with minecraft.net is the error
#964 [15:04] <pie_flavor> Pietrothebest: Then just wait.
#965 [15:04] <Pietrothebest> And the support form
#966 [15:04] <pie_flavor> drake_: and where are you seeing this error?
#967 [15:04] <Pietrothebest> But i've bought minecraft 2 years ago, and i've not the transaction ID
#968 [15:04] <drake_> it happens every time i try to join a server and this started happening after i changes my mc name
#969 [15:05] <pie_flavor> Pietrothebest: Without the transaction ID, they won't be able to help you.
#970 [15:05] <pie_flavor> drake_: Are you using the vanilla Mojang launcher/
#971 [15:05] <drake_> yup
#972 [15:05] <drake_> and the name i changed to isnt even there
#973 [15:05] <drake_> its still the same thing
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#975 [15:06] <Pietrothebest> pie_flavor: how can i find it?
#976 [15:06] <pie_flavor> drake_: try logging out of and logging back into the launcher.
#977 [15:06] <pie_flavor> ??> Pietrothebest account/trans-id
#978 [15:06] <Absol> Pietrothebest: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#979 [15:06] <drake_> ok
#980 [15:07] <drake_> i think it worked bcs my new name is there now but lets se if the error shows up
#981 [15:07] <drake_> see*
#982 [15:07] <Pietrothebest> Ok, thanks, but i need to wait 2 weeks for the recover password form? This is the link: https://account.mojang.com/password
#983 [15:07] <pie_flavor> Pietrothebest: No, if the recover password form was working, it'd be instant. Because it isn't, you need the customer support request form.
#984 [15:08] <drake_> thanks so much logging out helped i love you
#985 [15:08] <pie_flavor> https://help.mojang.com/customer/portal/emails/new
#986 [15:08] <pie_flavor> drake_: you're welcome
#987 [15:08] <pie_flavor> drake_: you're welcome
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#989 [15:08] <Pietrothebest> pie_flavor: Ok, thanks, i need to find my transaction ID
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#997 [15:34] <ANDY> HELLO ALL
#998 [15:35] <pie_flavor> hi
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#1000 [15:35] <Alon> Hi, is anyone here experienced with forge? I need some assistance.
#1001 [15:35] <pie_flavor> ??> alon mods
#1002 [15:35] <Absol> Alon: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1003 [15:35] <Absol> Alon: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#1005 [15:36] <ANDY> I need to know how to delte block in the mac version please?
#1006 [15:36] <ANDY> its there a trick on the mac?
#1007 [15:36] <Alon> Uhh, pie_flavor, do you know about 'Pixelmon'? if not, I'll just leave.
#1008 [15:36] <pie_flavor> ANDY: what?
#1009 [15:36] <ANDY> on the pc it deletes normally
#1010 [15:36] <pie_flavor> ??> alon mods/!
#1011 [15:36] <Absol> Alon: We do not support mods. Try using a search engine.
#1012 [15:37] <Alon> oh
#1013 [15:37] <Alon> I thought he offered help lol
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#1015 [15:37] <pie_flavor> ANDY: i'm confused. what do you mean by deleting block?
#1016 [15:37] <ANDY> you put a block down yet you cant delete/remove it on the mac
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#1018 [15:39] <pie_flavor> ANDY: have you tried clicking it
#1019 [15:41] <ANDY> yes, tried the normal way to delete a block
#1020 [15:41] <ANDY> wont do it
#1021 [15:41] <pie_flavor> check your controls settings
#1022 [15:41] <pie_flavor> you probably have a different keybind for destroy because macs don't generally have right-click
#1023 [15:41] <ANDY> right click is set at delete
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#1028 [15:45] <Kaylee> Hi, so I have been trying to play mods on 1.7.10 minecraft and it hasnt been allowing me, and after about an hour or two of trying it said it was out of memory, i tried to use the help that the website had that it linked to, but once i put it what it said for me to, it didnt show up, and i tried and tried, but it didnt work, please help, thanks
#1029 [15:45] <pie_flavor> ??> Kaylee mods
#1030 [15:45] <Absol> Kaylee: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1031 [15:45] <Absol> Kaylee: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1032 [15:45] <pie_flavor> ANDY: Set it as something else, and then try again.
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#1041 [15:55] <killercat> help me with minecraft
#1042 [15:55] <pie_flavor> ok, how?
#1043 [15:55] <TTTony> Using Android 4.4.2 and getting "App not installed" on the 0.16.0 update.
#1044 [15:55] <killercat> it will not let me play
#1045 [15:56] <killercat> it was a crash report
#1046 [15:57] <pie_flavor> ??> killercat paste
#1047 [15:57] <Absol> killercat: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1048 [15:57] <pie_flavor> put the whole crash log there ^
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#1051 [15:59] <TTTony> Hello?
#1052 [16:00] <pie_flavor> TTTony: That's a problem with Android, not with Minecraft.
#1053 [16:00] <pie_flavor> Take it up with Android Support.
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#1055 [16:00] <killercat> ok
#1056 [16:00] <Aisha16> http://paste.ubuntu.com/23371688/
#1057 [16:00] <killercat> the old java
#1058 [16:01] <Aisha16> how can i fix this??
#1059 [16:01] <killercat> is there a new java
#1060 [16:01] <pie_flavor> killercat: i gave you instructions
#1061 [16:01] <pie_flavor> follow them
#1062 [16:01] <killercat> for minecraft
#1063 [16:01] <pie_flavor> Aisha16: One moment.
#1064 [16:01] <pie_flavor> killercat: if you cannot follow my instructions, i cannot help you
#1065 [16:01] <TTTony> I came here for ideas...guess that's not what you do here.
#1066 [16:01] <killercat> k
#1067 [16:02] <pie_flavor> TTTony: read what I said.
#1068 [16:02] <TTTony> What the heck am I supposed to do with that?!?
#1069 [16:02] <pie_flavor> TTTony: you are supposed to contact android support
#1070 [16:02] <pie_flavor> like i said
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#1074 [16:03] <killercat> not helping
#1075 [16:03] <killercat> ???????
#1076 [16:03] * MsTaz25 [MsTaz25@notlogged] has joined #minecrafthelp
#1077 [16:03] <Aisha16> no idea whats wrong
#1078 [16:04] <killercat> not working???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
#1079 [16:04] <MsTaz25> I allocated 2G of RAM for All The Mods but it still says Out of Memory. What do I do?
#1080 [16:04] <Aisha16> pie flavor are you still there
#1081 [16:04] <pie_flavor> killercat: i will not respond to you further until you follow my instructions.
#1082 [16:04] <pie_flavor> Aisha16: Yes, but I am having difficulty. The bot we usually use for this is down.
#1083 [16:04] <pie_flavor> ??> MsTaz25 mods
#1084 [16:04] <Absol> MsTaz25: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1085 [16:04] <Absol> MsTaz25: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1086 [16:04] <killercat> deleat stuph
#1087 [16:04] <MsTaz25> Yes from the Curse Launcher @Absol
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#1089 [16:05] <pie_flavor> MsTaz25: Read what Absol said.
#1090 [16:05] <killercat>
#1091 [16:05] <killercat> k i l l
#1092 [16:06] <pie_flavor> GreyVulpine: assistance please
#1093 [16:06] <killercat> hello
#1094 [16:06] <MsTaz25> Sorry....The Fix The Issue page sent me here...
#1095 [16:06] <GreyVulpine> Yes?
#1096 [16:06] <DeafieGamer> killercat, please dont spam
#1097 [16:07] <pie_flavor> GreyVulpine: ^ that
#1098 [16:07] <killercat> k
#1099 [16:08] <GreyVulpine> Please don't spam here. If you've got an issue, please elaborate fully and clearly about your issue.
#1100 [16:08] <killercat> in 1901 i died
#1101 [16:08] <GreyVulpine> And how can we help you with that?
#1102 [16:09] <killercat> nuthing
#1103 [16:09] <GreyVulpine> Alright, do you have any other issues we can address?
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#1105 [16:09] <pie_flavor> killercat: i would have been able to help you, had you actually listened to me
#1106 [16:10] <pie_flavor> all i want is your crash report, and you're refusing to provide it
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#1114 [16:24] * Rikairchy crashes pie_flavor
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#1117 [16:29] <jinho12> 23371769
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#1131 [17:18] <XxDragonGuardsxX> how do i make it so my minecraft username gets changed i changed it and minecraft said authentication to Minecraft.net Failed
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#1134 [17:19] <pie_flavor> XxDragonGuardsxX: Log out and back in again in the launcher.
#1135 [17:19] <XxDragonGuardsxX> ok
#1136 [17:20] <XxDragonGuardsxX> ok it worked thank you for your help
#1137 [17:20] <XxDragonGuardsxX> how do i get this off my screen
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#1156 [17:56] <TheePoison_> i need help
#1157 [17:56] <TheePoison_> hahaha
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#1159 [17:58] * Mateonoski [Mateonoski@notlogged] has joined #minecrafthelp
#1160 [17:59] <Mateonoski> Does anyone have a fix for the
#1161 [18:00] <Mateonoski> "Java (TM) platform binary has not respond"?
#1162 [18:08] * clarjon1 [clarjon1@notlogged] has joined #minecrafthelp
#1163 [18:17] <pie_flavor> Mateonoski: If it's not responding, that means it's loading. Just wait.
#1164 [18:19] <Mateonoski> No, i mean just always i get into the game, java crashes after 3 sec to 1 min, literally
#1165 [18:20] <pie_flavor> hmm
#1166 [18:20] <pie_flavor> ??> Mateonoski launcher/log
#1167 [18:20] <Absol> Mateonoski: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1168 [18:20] <Absol> Mateonoski: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1169 [18:20] * AkaRogue [AkaRogue@notlogged] has joined #minecrafthelp
#1170 [18:20] <Mateonoski> it is long, does it metter?
#1171 [18:21] <pie_flavor> no, put the whole thing
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#1174 [18:21] <Mateonoski> [18:16:44 INFO]: Minecraft Launcher 1.6.61 (through bootstrap 100) started on windows... [18:16:44 INFO]: Current time is Oct 23, 2016 6:16:44 PM [18:16:44 INFO]: System.getProperty('os.name') == 'Windows 10' [18:16:44 INFO]: System.getProperty('os.version') == '10.0' [18:16:44 INFO]: System.getProperty('os.arch') == 'amd64' [18:16:44 INFO]: System.getProperty('java.version') == '1.8.0_25' [18:16:44 INFO]: System.getProperty('java.vendor') == 'Or
#1175 [18:21] <pie_flavor> Mateonoski: You did not read the second instruction.
#1176 [18:22] <Mateonoski> got the launcher log, this chat just does't let me paste the whole thing
#1177 [18:23] <pie_flavor> Mateonoski: Read the second instruction again.
#1178 [18:24] <Mateonoski> which instruction, "launcher/log:?
#1179 [18:24] <pie_flavor> no
#1180 [18:24] <pie_flavor> that's the command to invoke Absol, he's a bot
#1181 [18:25] <pie_flavor> read the second thing Absol said
#1182 [18:25] <Mateonoski> got it, but as i said. can't paste everything here
#1183 [18:25] <pie_flavor> Mateonoski: you're not supposed to
#1184 [18:25] <pie_flavor> read the second thing absol said
#1185 [18:26] <Mateonoski> got it, sorry
#1186 [18:27] <Mateonoski> http://paste.ubuntu.com/23372219/
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#1188 [18:27] <pie_flavor> interesting
#1189 [18:28] <pie_flavor> Mateonoski: When the game crashes, do you see a crash log appear on screen?
#1190 [18:28] <Mateonoski> Java (TM) Platform Binary has stopped to work
#1191 [18:29] <Mateonoski> always is that message
#1192 [18:29] <pie_flavor> ah
#1193 [18:30] <pie_flavor> Mateonoski: Could you try turning off VBOs in video settings?
#1194 [18:30] * Kirito walks in, throws a sponge at pie_flavor, and walks out
#1194 [18:30] <pie_flavor> thanks kirito
#1195 [18:31] <Kirito> Not a problem. That launcher log isn't downloading some of the resources. Mateonoski: Are you behind a network firewall? A school or work network, maybe?
#1196 [18:31] <Kirito> That might not be the issue you're having, but just in case
#1197 [18:31] <pie_flavor> Kirito: Don't think it matters, it launches successfully in the end
#1198 [18:32] <pie_flavor> and, interestingly enough, it actually downloads it
#1199 [18:32] <pie_flavor> but the hash isn't right
#1200 [18:32] <Mateonoski> with the VBOs turned off, just crashed again
#1201 [18:32] <Kirito> Heh, my comp thinks it's a Rainmeter skin. How far do you get into the game, Mateonoski?
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#1203 [18:33] <Mateonoski> what u mean? how far have i reached in my map?
#1204 [18:34] <Kirito> What happens before your game crashes?
#1205 [18:34] <Mateonoski> everything just stop
#1206 [18:34] <Mateonoski> in the game
#1207 [18:35] <pie_flavor> Mateonoski: Do you actually enter the game?
#1208 [18:35] <pie_flavor> Or does it stop before actually loading the world?
#1209 [18:35] <Mateonoski> i can enter the game
#1210 [18:36] <Mateonoski> it only crashes once im into the game
#1211 [18:36] <pie_flavor> Kirito: well, all i have is a hammer
#1212 [18:36] <pie_flavor> ??> Mateonoski tools/hjt
#1213 [18:36] <Absol> Mateonoski: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1214 [18:36] <Absol> Mateonoski: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1215 [18:36] <pie_flavor> Mateonoski: Do this. ^
#1216 [18:36] <Kirito> pie_flavor: Sometimes, to kill a measly spider, you need to torch the entire house.
#1217 [18:38] <Mateonoski> http://paste.ubuntu.com/23372250/
#1218 [18:39] <Mateonoski> this is the result of Hijackthis
#1219 [18:39] <pie_flavor> it could be kaspersky
#1220 [18:39] <pie_flavor> i don't know
#1221 [18:39] <pie_flavor> let's try
#1222 [18:40] <pie_flavor> ??> Mateonoski av/kaspersky
#1223 [18:40] <Absol> Mateonoski: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: http://support.kaspersky.com/9927#block1
#1224 [18:42] <Mateonoski> k, Do i suppose to enable or disable that option
#1225 [18:42] <pie_flavor> read what absol said
#1226 [18:42] <Mateonoski> oh, omg, i aam so bad a reading xD
#1227 [18:42] <Mateonoski> k
#1228 [18:46] <Mateonoski> well, it hasn't crashed in 3 min so far
#1229 [18:46] <Mateonoski> just crashed
#1230 [18:46] <pie_flavor> o
#1231 [18:47] <Kirito> Mateonoski: Can you upload the crash log again and give us the link?
#1232 [18:47] <pie_flavor> Kirito: there isn't a crash log
#1233 [18:47] <pie_flavor> Java(TM) Platform Binary has stopped working
#1234 [18:47] <Mateonoski> http://paste.ubuntu.com/23372279/
#1235 [18:48] <Kirito> ಠ_ಠ
#1236 [18:48] <Kirito> One sec
#1237 [18:48] <Kirito> ??> Mateonoski win/.minecraft
#1238 [18:48] <Absol> Mateonoski: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1239 [18:48] <Mateonoski> http://imgur.com/a/QzKE2
#1240 [18:48] <Kirito> Mateonoski: Go to that folder and tell me if there are any files that start with "hs_err"
#1241 [18:49] <Kirito> Actually, forget that
#1242 [18:49] <Kirito> New idea
#1243 [18:49] <Mateonoski> tell me
#1244 [18:50] <Kirito> Mateonoski: Load into the game again, but hold the F3 and B keys for 10 seconds. That should generate a crash log for you to upload
#1245 [18:50] <pie_flavor> nnot B
#1246 [18:50] <pie_flavor> C
#1247 [18:50] <Kirito> Is it C? My bad
#1248 [18:50] <Mateonoski> k
#1249 [18:50] <pie_flavor> C for Crash
#1250 [18:50] <Kirito> True :p
#1251 [18:50] <Kirito> Surprised Absol doesn't have an entry for it
#1252 [18:51] <pie_flavor> Kirito: because it's not very useful
#1253 [18:51] <Mateonoski> http://paste.ubuntu.com/23372290/
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#1255 [18:53] <pie_flavor> Mateonoski: Open it again, wait for it to break again. then see what happens when you click wait for the program to respond.
#1256 [18:53] <Kirito> Mateonoski: Please update your Java Runtime, it might be part of the issue (if not, it's always useful to have it updated).
#1257 [18:53] <Kirito> ??> Mateonoski java
#1258 [18:53] <Absol> Mateonoski: You can get Java 8 for most common platforms here: http://java.com/en/download/manual.jsp
#1259 [18:53] <Absol> Mateonoski: If your platform is not listed here, see ?? java/1.8 for a full list of builds for Java 8.
#1260 [18:53] <pie_flavor> Kirito: no, it runs on every java
#1261 [18:54] <Mateonoski> well, I reintalled everything yesterday
#1262 [18:54] <Kirito> pie_flavor: His JRE is about 100 versions behind.
#1263 [18:54] <pie_flavor> o
#1264 [18:54] <Kirito> He has 1.8.0_25, latest is 1.8.0_111
#1265 [18:54] <Kirito> 86 versions
#1266 [18:55] <Mateonoski> going to install it, gimme a sec
#1267 [18:55] <Kirito> Take your time
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#1270 [18:59] <Mateonoski> installed, let's try it
#1271 [19:05] <Mateonoski> hasn't crahed so far
#1272 [19:15] <Mateonoski> well, it has not crashed in 10 minutes
#1273 [19:15] <pie_flavor> yay
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#1275 [19:17] <Mateonoski> Just 2 days ago it crashed like 30min to 1 hour, but after that I was not able to play, if anything happens again u'll see me over here again thank you guys for being so nice
#1276 [19:17] <pie_flavor> you're welcome
#1277 [19:17] <Mateonoski> :)
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#1279 [19:18] <michsace> Hello! I changed my password but isn't working anyway! It says the same thing............ :/
#1280 [19:18] <pie_flavor> what?
#1281 [19:19] <michsace> I changed the password of the account but nothing happened. I still don't have acess. Can you help me?
#1282 [19:20] <michsace> like it dint work anyway. still says the same thing
#1283 [19:21] <michsace> nothing?
#1284 [19:21] <michsace> bye so
#1285 [19:21] <michsace> thank you
#1286 [19:21] <pie_flavor> ??> michsace login/throttle
#1287 [19:21] <Absol> michsace: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1288 [19:21] <Absol> michsace: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1289 [19:21] <Kirito> ??> michsace scold/patience
#1290 [19:21] <Absol> michsace: Please be patient when waiting for a response. Many of the helpers here are helping in their free time at school or work, and often get called away.
#1291 [19:21] <Absol> michsace: In short, your supplications will be answered, in the order in which they are received.
#1292 [19:25] <michsace> Oh thank you :D
#1293 [19:25] <michsace> Have a good night
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#1295 [19:31] <SenorFuego> Hey, I used to play minecraft a long time ago, but i haven't played in years and I can't get into my account. I don't think it has been migrated to a mojang account and all i remember is the email. Is it possible for me to get the account back?
#1296 [19:32] <GreyVulpine> SenorFuego - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1297 [19:32] <pie_flavor> SenorFuego: You can check your email for the original account confirmation.
#1298 [19:32] <pie_flavor> Should have your username, and you can use that to reset your password.
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#1300 [19:38] <RealKeys> Keep getting "sorry, but your username and password is incorrect" but i know they are correct, and i cant login into the mojang website either. I know if i use a different IP using a VPS
#1301 [19:38] <RealKeys> VPN it works. but i want to go online and play and i cant do that.
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#1303 [19:38] <pie_flavor> ??> RealKeys login/throttle
#1304 [19:38] <Absol> RealKeys: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1305 [19:38] <Absol> RealKeys: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1306 [19:39] <RealKeys> But i didnt do 3 login attempts. I just opened it up, and oh look its logged me out and i couldn't relog. This is a common accurance and i dont really want to wait 3hours to play the game
#1307 [19:41] <pie_flavor> RealKeys: If you're certain you didn't trigger a lockout, then just reset your password.
#1308 [19:41] <pie_flavor> ??> RealKeys account/reset-password
#1309 [19:41] <Absol> RealKeys: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1310 [19:41] <Absol> RealKeys: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
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#1312 [19:45] <RealKeys> Well its working now, guess i just have to complain onhere to get it to work lul
#1313 [19:45] <pie_flavor> That is how the world works.
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#1323 [20:06] <Emma> I can't download Minecraft PE 16.0 on my iPad Air.
#1324 [20:06] <pie_flavor> Emma: Why not?
#1325 [20:07] <Emma> I don't have the option to
#1326 [20:07] <pie_flavor> Could you put a screenshot on imgur.com and put the link here?
#1327 [20:08] <Emma> It just says "open" on the bar that you would download
#1328 [20:08] <Emma> the update
#1329 [20:08] <mattym> Emma, I beleive it still hasnt been through the App Store finalization process.
#1330 [20:09] <Emma> My friend has it on her tablet
#1331 [20:09] <pie_flavor> Emma: Have you tried rebooting your phone?
#1332 [20:09] <Emma> No
#1333 [20:09] <pie_flavor> Try that.
#1334 [20:09] <Emma> Ok
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#1336 [20:11] <Emma_> I tried rebooting and still can't download Mcpe 16.0
#1337 [20:12] <pie_flavor> Emma_: There may be some sort of bug with the app store, or Mojang may have done something to it after your friend got it.
#1338 [20:13] <pie_flavor> If it doesn't fix itself by tomorrow, contact Apple Support.
#1339 [20:13] <Emma_> K idk
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#1341 [20:13] <Emma_> I already contacted Apple
#1342 [20:13] <Emma_> Ad "Sharon" said to contact mojang
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#1345 [20:28] <geraldthebear> when I opened mincraft it told me to log in with my email and password, I forgot the password to my email (it's an old email address) so I clicked forgot password, I ended up getting into my acount and changing my password for my email but it still won't let me log into minecraft and when I put forgot passoword and log into my email, I won't receive an email from mojang
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#1348 [20:29] <geraldthebear> anyone there?
#1349 [20:30] <geraldthebear> ???
#1350 [20:33] <pie_flavor> geraldthebear: Hi, I'm here.
#1351 [20:33] <pie_flavor> ??> geraldthebear login/throttle
#1352 [20:33] <Absol> geraldthebear: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1353 [20:33] <Absol> geraldthebear: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1354 [20:34] <geraldthebear> okay thanks
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#1357 [20:48] <JUANCF98YT> Hello, I want to get my minecraft game and I get demo version, and I have premium account.
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#1359 [20:49] <pie_flavor> ??> JUANCF98YT account/bug/demo
#1360 [20:49] <Absol> JUANCF98YT: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
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#1363 [20:53] <JUANCF98YT> HOLA
#1364 [20:53] * JUANCF98YT [JUANCF98YT@notlogged] has quit. (Quit: Web client closed)
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#1366 [20:55] <JUANCF98YT> HOLA, hace 6 dias compre minecraft pero ya no me sale el juego.
#1367 [20:57] <pie_flavor> JUANCF98YT:
#1368 [20:57] <pie_flavor> Ya te he dicho qué hacer.
#1369 [20:58] <JUANCF98YT> no se que hacer hay muchas opciones
#1370 [20:59] * kauamiguel14 [kauamiguel14@notlogged] has joined #minecrafthelp
#1371 [20:59] <JUANCF98YT> no me ha llegado ningun correo de cancelacion de cuenta...pero no puedo jugar...solo sale demo
#1372 [20:59] <pie_flavor> JUANCF98YT: no podemos ayudarte, usa el artículo
#1373 [21:00] <JUANCF98YT> mi correo registrado es jucafomajr@hotmail.com
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#1376 [21:00] <pie_flavor> no pongas información aquí
#1377 [21:00] <pie_flavor> es público
#1378 [21:01] <JUANCF98YT> ok
#1379 [21:01] <pie_flavor> [18:59:50] <pie_flavor> JUANCF98YT: no podemos ayudarte, usa el artículo
#1380 [21:01] <JUANCF98YT> que hago para recuperar mi cuenta
#1381 [21:07] <pie_flavor> [19:01:26] <pie_flavor> [18:59:50] <pie_flavor> JUANCF98YT: no podemos ayudarte, usa el artículo
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#1383 [21:17] <ItzNerdyEren670_> Mojang or anyone who knows how my mcpe won't update I'm stuck on 0.15.1
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#1387 [21:39] <LucyHeart> My mine craft got corrupted somehow, i could no long shift click items so i tried uninstaling and reinstalling, didnt work, So i uninstalled again and then deleted all my mc files by mistake. Now i cant Reinstall, it keep saying that there is corruption and i need to reinstall, i did that 3 times and it didnt work, what should I do
#1388 [21:40] <mattym> ??> LucyHeart tools/hjt
#1389 [21:40] <Absol> LucyHeart: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1390 [21:40] <Absol> LucyHeart: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#1393 [21:45] <LucyHeart> http://paste.ubuntu.com/23372755/
#1394 [21:45] <Slothlord> hi
#1395 [21:46] <Slothlord> can you help me
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#1398 [21:47] <mattym> ??> LucyHeart av/kaspersky
#1399 [21:47] <Absol> LucyHeart: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: http://support.kaspersky.com/9927#block1
#1400 [21:47] <mattym> LucyHeart, Do the instructions Absol linked
#1401 [21:47] <mattym> LucyHeart, Then try reinstalling it again
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#1404 [21:52] <LucyHeart> reinstalling now
#1405 [21:55] <LucyHeart> Still wont let me give me a thing that says "Unable to to start the Minecraft Runtime Enviroment. This may be caused by a corruption. Please try to reinstall minecraft."
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#1408 [22:00] <LucyHeart> What should i do cause all the mc files are gone so i have no idea where to corruption could be
#1409 [22:05] <LucyHeart> On the is the actualy .minecraft file is empty but it wont let me delete the folder
#1410 [22:06] <mattym> LucyHeart, Did you complete the instructions in the link from Absol
#1411 [22:06] <LucyHeart> Yes
#1412 [22:06] <LucyHeart> then i reinstalled and got the same thing
#1413 [22:06] <mattym> LucyHeart, And with the minecraft installer, did you choose repair?
#1414 [22:07] <LucyHeart> yes
#1415 [22:07] <mattym> ??> LucyHeart av/adwcleaner
#1416 [22:07] <Absol> LucyHeart: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1417 [22:07] <Absol> LucyHeart: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1418 [22:07] <mattym> LucyHeart, Ok, do the new instructions from Absol then try the install again
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#1422 [22:18] <LucyHeart> Ok did it
#1423 [22:19] <mattym> LucyHeart, Try installing again
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#1425 [22:23] <LucyHeart> Again, told me there is a corruption :/
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#1428 [22:26] <mattym> LucyHeart, Not sure what else to check
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#1430 [22:27] <Josiah> I deleted mine craft and then tried to re download it but I ad to buy it again
#1431 [22:27] <Josiah> Had not ad
#1432 [22:27] <LucyHeart> I put alot of Money ito that game though so it would be a wait of almost $100 to rebuy it
#1433 [22:28] <Josiah> I got it on my iPad for £4.99
#1434 [22:28] <LucyHeart> i have it on PC
#1435 [22:28] <mattym> Josiah, Are you trying to redownload it on the same iPad?
#1436 [22:28] <Josiah> Yes
#1437 [22:28] <mattym> LucyHeart, Something on your computer is blocking the installer from getting the files.
#1438 [22:29] <LucyHeart> how do i find out what though so i can remove it
#1439 [22:29] <mattym> LucyHeart, Besides the antivirus program, do you have anything else on the PC that is meant to effect the internet?
#1440 [22:29] <mattym> Josiah, Are you logged into the same App store account as you baught it?
#1441 [22:29] <Josiah> yes
#1442 [22:30] <LucyHeart> the only thing i put on recently that i dont see why it would affect it would be the adobe crative cloud
#1443 [22:30] <mattym> Josiah, Then you would need to contact Apple about why its not showing that you still own it.
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#1446 [22:30] <mattym> LucyHeart, are you on home internet, or a school/worl/public network?
#1447 [22:30] <Josiah> Thx
#1448 [22:30] <LucyHeart> Home
#1449 [22:30] <mattym> LucyHeart, Can you get me a new HJT log.
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#1451 [22:30] <LucyHeart> if im resent the links
#1452 [22:31] <mattym> ??> LucyHeart tools/hjt
#1453 [22:31] <Absol> LucyHeart: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1454 [22:31] <Absol> LucyHeart: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1455 [22:32] <LucyHeart> http://paste.ubuntu.com/23372857/
#1456 [22:33] <mattym> LucyHeart, Try downloading the installer again from minecraft.net/download
#1457 [22:33] <mattym> LucyHeart, See if running it with the Install or Repair option works
#1458 [22:34] <Sage> game kills character encased in blocks after strange ripping or grating sound. There is no event other than the sound, near a temple.
#1459 [22:35] <Sage> Is this part of the game or a glitch?
#1460 [22:35] <Sage> It's an underwater temple, Minecraft 1.8.9
#1461 [22:35] <Sage> No mods. Just texture packs.
#1462 [22:36] <mattym> Sage, Sounds like guardians shooting you
#1463 [22:36] <Sage> I thought it might be, but I am sooooo far away!
#1464 [22:36] <Sage> Thanks. I think you are right.
#1465 [22:37] <LucyHeart> I try hitting repair but it doesnt seem to do anything, same with remove the file and reinstalling
#1466 [22:37] <mattym> LucyHeart, Still gives the same error about the corruption?
#1467 [22:37] <LucyHeart> yes
#1468 [22:38] <mattym> LucyHeart, Try running the installer as Administrator
#1469 [22:38] <LucyHeart> How do i do that?
#1470 [22:38] <LucyHeart> Nevermond
#1471 [22:39] <Sage> How do I sign out? Or do I?
#1472 [22:39] <mattym> Sage, Just close the window
#1473 [22:39] <LucyHeart> Got the same message again
#1474 [22:39] <Sage> Thank you! Bye.
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#1476 [22:39] <mattym> LucyHeart, Try the first windows version from this page minecraft.net/download/alternative
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#1478 [22:43] <timer> hello im having a crashing problem as soon as i load up says game ended with bad state (exit code -805306369)
#1479 [22:44] <LucyHeart> The launcher wont open
#1480 [22:46] <LucyHeart> Ok the 1st one didnt work but the secon windows link did!!! im in im going to open my game and let you know how it runs
#1481 [22:47] <mattym> ??> timer launcher/crash-log
#1482 [22:47] <Absol> timer: We need to see your crash log, which appears after a crash.
#1483 [22:47] <Absol> timer: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1484 [22:49] <timer> http://paste.ubuntu.com/23372895/
#1485 [22:49] <LucyHeart> Thank you mattym my game is fixed now, Thank you Sso much for your help
#1486 [22:50] <mattym> timer, Can you also get me a link with the Game Output tab from the launcher?
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#1488 [22:51] <timer> http://paste.ubuntu.com/23372901/
#1489 [22:51] <mattym> timer, Is it crashing only when you load into the world?
#1490 [22:53] <timer> yes right after the game loads up i take a few steps and it crashes
#1491 [22:53] <mattym> timer, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#1492 [22:56] * Anzhi is now known as Anzhelika|Away
#1493 [22:56] <timer> yes it was set on
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#1495 [23:00] <timer> so far so good not crashing now thank you for the help
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#1507 [23:31] <michsace> Hi... Good night! :D I forgot my password and I have no acess to my email... Can i do something to rescue the account yet? Thank you
#1508 [23:31] <mattym> ??> michsace mojang/email
#1509 [23:31] <Absol> michsace: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1510 [23:31] <Absol> michsace: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1511 [23:31] <mattym> michsace, You will need to fill out the form Absol linked.
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#1513 [23:32] <michsace> Oh thank you!!!!!
#1514 [23:33] <michsace> Bye
#1515 [23:40] <michsace> I already did this. How long maybe it will take to I get the answer?
#1516 [23:40] <mattym> michsace, Usually takes a day or two
#1517 [23:40] <michsace> Oh nice! Thank you again
#1518 [23:40] <michsace> Bye bye
#1519 [23:50] * xxflockavelixx [xxflockavelixx@notlogged] has joined #minecrafthelp
#1520 [23:50] <xxflockavelixx> is anyone online?
#1521 [23:51] <xxflockavelixx> i need help with my minecraft launcher
#1522 [23:51] <mattym> xxflockavelixx, What the problem you are having?
#1523 [23:51] <xxflockavelixx> it says "sorry but we couldn't connect to servers" when i try to login and i am connected to the internet obviously and minecraft is not blocked
#1524 [23:51] <mattym> ??> xxflockavelixx tools/hjt
#1525 [23:51] <Absol> xxflockavelixx: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1526 [23:51] <Absol> xxflockavelixx: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1527 [23:56] <xxflockavelixx> http://paste.ubuntu.com/23373085/
#1528 [23:56] <mattym> ??> xxflockavelixx av/adwcleaner
#1529 [23:56] <Absol> xxflockavelixx: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1530 [23:57] <Absol> xxflockavelixx: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1531 [23:57] <mattym> xxflockavelixx, Do the instructions, after the restart check the launcher again
#1532 [23:57] <mattym> xxflockavelixx, If you still get the error come back to the chat
#1533 [23:58] <xxflockavelixx> okay thanks man
#1534 [23:58] <xxflockavelixx> its scanning i will let you know when its done
#1535 [23:58] <xxflockavelixx> im hoping this works because i really want to make a survival world on my pc instead of ps4 minecraft