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#5 [00:29] <Dye> Hey is your 0.16.0 minecraft update is crashing?
#6 [00:29] <pie_flavor> iOS?
#7 [00:30] <Thundercloud13> Anyone know if you still need a computer to download addons not made by minecraft
#8 [00:30] <pie_flavor> Thundercloud13: ...
#9 [00:30] <pie_flavor> wat?
#10 [00:30] <pie_flavor> If you own Win10 edition, you need a computer to install addons with it.
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#12 [00:31] <pie_flavor> If you own Pocket Edition, you download the addons on the device you're playing on.
#13 [00:31] <Dye_> Hey is your minecraft 0.16.0 crashing?
#14 [00:31] <Thundercloud13> i wanna download addons on ios, but i wanna know if you still need a computer to download addons not made by mojang
#15 [00:31] <pie_flavor> Dye_: like i said, are you talking about iOS?
#16 [00:31] <pie_flavor> Thundercloud13: have you ever needed a computer to download addons not made by mojang on your iOS device?
#17 [00:32] <Dye_> No i'm talking abaout the new version 0.16.0
#18 [00:32] <pie_flavor> Dye_: Yes. Is this on iOS?
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#20 [00:33] <pie_flavor> Thundercloud13: because in the short while that addons have existed, to my knowledge, you've never needed to install them with a computer.
#21 [00:33] <Thundercloud13> Nope, i could only download the two demo addons on the minecraft website but, it's laggy as hell, so i wanna try out some new addons but I don't know how to,
#22 [00:33] <pie_flavor> Thundercloud13: You... just download them.
#23 [00:33] <pie_flavor> You click the download link on one.
#24 [00:34] <Thundercloud13> Ok ok thanks,
#25 [00:34] <Thundercloud13> Im gonna try some out
#26 [00:34] <Dye_> In IOS 9.3.5, is something wrong with my ios or i just need to update it so my minecraft will stop crashing
#27 [00:34] <pie_flavor> Dye_: when i asked if it was iOS, you could have just responded 'yes
#28 [00:34] <Dye_> Ok, sorry
#29 [00:35] <pie_flavor> Dye_: This is a known bug. Mojang is doing their best to fix it. For now, just wait.
#30 [00:35] <Dye_> Ok thankyou
#31 [00:35] <Thundercloud13> I'm using ipad 2 and sometimes i have that crashing problem so i just reload the app and it works again
#32 [00:36] <Dye_> Is there a time of how will i know what/when will this bug be fixed?
#33 [00:36] <pie_flavor> Thundercloud13, Dye_: It varies from device to device.
#34 [00:36] <pie_flavor> Dye_: When you update the game, and it stops crashing
#35 [00:36] <pie_flavor> then the bug will be fixed.
#36 [00:36] <Dye_> Ok
#37 [00:36] <Thundercloud13> Try and follow Tomasso checchi on twitter for updates on the bug fix
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#39 [00:38] <Dye_> What is the last version of the game? Minecraft?
#40 [00:38] <pie_flavor> Dye_: The current version is 0.16.0.
#41 [00:38] <Dye_> Ok
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#46 [01:14] <Kokoro> Hello so I have a problem trying to recover my mine craft email you see my email was hacked in to so I was never able to recover it causing me to terminate my email and PayPal but I never got to migrate my mine craft email so now I have no clue on how to recover it
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#69 [03:24] <wildminecrafter> cant log on mojang account
#70 [03:25] <wildminecrafter> have changed password without success
#71 [03:25] <wildminecrafter> what else is there to do?
#72 [03:26] <wildminecrafter> The last thing we did was installing voids wrath.
#73 [03:26] <wildminecrafter> After that we didnt get access to our account.
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#78 [03:42] <xSoffioDiVentox> Good Morning, my game doesn't work because of the pixel format not accelerated crash,I followed the instructions and updated my driver successfully. Altough,it did not solve the issue.
#79 [03:42] <xSoffioDiVentox> What do I have to do now?
#80 [03:49] * BlazekinBro [BlazekinBro@notlogged] has joined #minecrafthelp
#81 [03:49] <BlazekinBro> someone stole my account and i dont know how to get it back
#82 [03:50] <BlazekinBro> i dont know any of the hacked information
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#96 [04:55] <no_idea> hello. any tipps: i cant connect to my own realms server. 3 friends already playing :)
#97 [04:55] <no_idea> forgot to say. Windows 10 Version
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#100 [05:04] <SherbetGaming> OK. I play Minecraft PE on an iOS Device, and I can access and do setting everything OK. However, other than my three worlds which I made before I update to 0.16.0, I cannot create or access any Worlds, and if I try to the game crashes and doesn't save anything I do. If I try to enter any of my current worlds, it will bring be to the Building Terrain Screen and crash after a few seconds. I tried deleting and redownloading it but no luck. Any i
#101 [05:05] <SherbetGaming> It worked alright before 0.16.0 Update but now it just doesn't work
#102 [05:07] <SherbetGaming> If you have any ideas to help, please email me at zhenglong.huang@gmail.com do NOT spam and do NOT sell or give away my email address
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#114 [06:13] <Bianna> Guten Morgen
#115 [06:14] <Bianna> Kann mir einer auf Deutsch helfen?
#116 [06:14] * nickname [nickname@notlogged] has joined #minecrafthelp
#117 [06:15] <Lutzee> ??> Bianna lang/de
#118 [06:15] <Absol> Bianna: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
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#121 [06:22] <Bianna> I forgot my password. if I want to reset it, i become not a email. In Spam folder is not a email
#122 [06:24] * vitinhotref [vitinhotref@notlogged] has joined #minecrafthelp
#123 [06:25] <vitinhotref> #minecrefthelp
#124 [06:28] <nighter> Bianna, https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
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#126 [06:29] <Bianna> thanks
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#130 [06:43] <Flame_cool> i have an error at the new minecraft launcher, i cant start minecraft witch labymod error: Unable to save download. twitch-platform-6.5-natives-windows-32.jar
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#132 [06:45] <Flame_cool> i have an error at the new minecraft launcher, i cant start minecraft witch labymod error: Unable to save download. twitch-platform-6.5-natives-windows-32.jar
#133 [06:45] <Chromaryu> (What is labymod?~
#134 [06:46] <Flame_cool> an version for pvp
#135 [06:46] <Flame_cool> 1.8.8
#136 [06:46] <Flame_cool> and 1.8 i too cant start
#137 [06:46] <Chromaryu> will it happen on vanola client?
#138 [06:46] <Chromaryu> *vanila
#139 [06:47] <Flame_cool> wait
#140 [06:48] <Flame_cool> i had an error:Unable to save download. client-1.7.xml
#141 [06:48] <Chromaryu> Are you using official launcher?
#142 [06:48] <Flame_cool> the new
#143 [06:49] <Chromaryu> hang on
#144 [06:49] <Chromaryu> ??< index
#145 [06:49] <Flame_cool> minecraft_staging
#146 [06:49] <Flame_cool> sorry for my english i am from switzerland :D
#147 [06:49] <Chromaryu> ??> Flame_cool launcher/game-output
#148 [06:49] <Absol> Flame_cool: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#149 [06:49] <Absol> Flame_cool: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#152 [06:50] <Flame_cool> the error?
#153 [06:50] <Chromaryu> No
#154 [06:50] <Chromaryu> Entire log.
#155 [06:51] <Flame_cool> Unable to save download. client-1.7.xml Name: client-1.7.xml URL: https://launchermeta.mojang.com/mc/log_configs/client-1.7.xml/49e2e41bc339698bd8199e0da9398c926e68c95d/client-1.7.xml Error details: Attempting to move successful download to C:/Users\Lord_\AppData\Roaming\.minecraft\assets\log_configs\client-1.7.xml Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird Filename on disk: f
#156 [06:51] <Flame_cool> is that true?
#157 [06:51] <Chromaryu> k
#158 [06:52] <Flame_cool> oh in german
#159 [06:52] <Chromaryu> ??> Flame_cool win/reinst
#160 [06:52] <Absol> Flame_cool: You may need to reinstall the locally installed files that Minecraft puts into place.
#161 [06:52] <Absol> Flame_cool: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#162 [06:52] <Flame_cool> ok
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#168 [07:02] <ElegantQuartz> Hello I know it says you cannot help with account issues but I want to know where I can get help for that? IS it poossible?
#169 [07:02] <ElegantQuartz> Possible*
#170 [07:03] <ElegantQuartz> Oh wait Nvm
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#174 [07:07] <mauricio> ayuda porfavor quiero jugar minecraft pero no me entra
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#178 [07:26] <Kirika> creatif mode
#179 [07:26] <Kirika> i love Minecraft
#180 [07:27] <Kirika> ♥Minecraft♥
#181 [07:27] <Andrio> I do too
#182 [07:29] <Kirika> I ♥ Minecraft
#183 [07:29] <Kirika> hhhhh
#184 [07:35] <Chromaryu> Andrio: lol
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#188 [07:48] <Dylan_> Hello.
#189 [07:48] <Chromaryu> Dylan_: Hi.
#190 [07:48] <Dylan_> My minecraft 1.10.2 is crashing all the time
#191 [07:49] <Chromaryu> ??> Dylan_ launcher/crash-log
#192 [07:49] <Absol> Dylan_: We need to see your crash log, which appears after a crash.
#193 [07:49] <Absol> Dylan_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#194 [07:49] <Dylan_> Oke
#195 [07:50] <Dylan_> http://paste.ubuntu.com/23411352/
#196 [07:51] <Dylan_> All the time i got this
#197 [07:53] <Dylan_> Uhm
#198 [07:53] <Dylan_> Hello?
#199 [07:54] * DylanoChan [DylanoChan@notlogged] has joined #minecrafthelp
#200 [07:54] <DylanoChan> Hello
#201 [07:54] <DylanoChan> http://paste.ubuntu.com/23411352/ .
#202 [07:55] <DylanoChan> Do you can help me fix this?
#203 [07:55] <Andrio> DylanoChan, try turning off VBOs in the graphics options.
#204 [07:56] <DylanoChan> Oke, I go try
#205 [07:56] <DylanoChan> Not working.
#206 [07:58] <DylanoChan> Hmmm
#207 [07:58] <DylanoChan> Crasht again.
#208 [07:58] <Chromaryu> DylanoChan: Same error/
#209 [07:58] <Chromaryu> ?
#210 [07:58] <DylanoChan> Yea
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#213 [07:59] <DylanoChan> i got the problem only on 1.10
#214 [07:59] <DylanoChan> and sometimes on 1.9
#215 [08:01] <DylanoChan> http://paste.ubuntu.com/23411352/
#216 [08:01] <DylanoChan> Again
#217 [08:01] <DylanoChan> Wtf
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#220 [08:02] <DylanoChan> http://paste.ubuntu.com/23411352/ omg again
#221 [08:03] <DylanoChan> VBOs is off VSync on
#222 [08:03] <DylanoChan> cmon
#223 [08:03] <Andrio> Were they off before?
#224 [08:04] <DylanoChan> On
#225 [08:04] <Andrio> mm
#226 [08:05] <DylanoChan> Is there maybe another setting wrong?
#227 [08:06] * ludolo [ludolo@notlogged] has joined #minecrafthelp
#228 [08:06] <Andrio> ??> DylanoChan win/DXDiag
#229 [08:06] <Absol> DylanoChan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#230 [08:06] * ludolo [ludolo@notlogged] has quit. (Client Quit)
#231 [08:06] <DylanoChan> absol i go try
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#235 [08:10] <DylanoChan> Absol
#236 [08:10] <DylanoChan> I got it.
#237 [08:10] <DylanoChan> Now?
#238 [08:10] <Andrio> Show me the link to the report.
#239 [08:10] <DylanoChan> http://paste.ubuntu.com/23411400/'
#240 [08:10] <DylanoChan> http://paste.ubuntu.com/23411400/
#241 [08:10] <DylanoChan> Srry
#242 [08:13] <Andrio> Try installing win64_153343.4425.exe from https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499.
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#246 [08:14] <DylanoChan> Downloading.
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#249 [08:15] <DylanoChan> Downloaded
#250 [08:15] <DylanoChan> A fault.
#251 [08:16] <DylanoChan> And now?
#252 [08:16] <DylanoChan> I got a fault
#253 [08:16] <Andrio> What fault?
#254 [08:16] <DylanoChan> Uhm
#255 [08:16] <DylanoChan> Yea im dutch,
#256 [08:16] <DylanoChan> Uhm
#257 [08:17] * tomclaes3 [tomclaes3@notlogged] has joined #minecrafthelp
#258 [08:18] <tomclaes3> i have a very old minecraft account but i can't converd it to a new one how can i acces my account?
#259 [08:18] <Andrio> http://translate.google.com/?
#260 [08:18] <Andrio> tomclaes3, with the launcher, or https://account.mojang.com/me
#261 [08:18] <DylanoChan> This instalationpacketThis instalation package is not supported by this processor type
#262 [08:18] <Andrio> or https://minecraft.net/profile
#263 [08:18] <Andrio> DylanoChan, did you get the right one?
#264 [08:18] <DylanoChan> Uhm
#265 [08:19] <DylanoChan> I did get the first one
#266 [08:19] <DylanoChan> exe
#267 [08:19] <tomclaes3> the problem is both account doesn't work anymore
#268 [08:19] <tomclaes3> the old one and the new one :/
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#270 [08:19] <tomclaes3> you know before microsoft bought minecraft :/
#271 [08:20] <DylanoChan> Andrio i go try zip
#272 [08:20] <Andrio> DylanoChan, yeah, that's the one for 32-bit Windows.
#273 [08:20] <Andrio> you have 64-bit Windows.
#274 [08:20] <Andrio> oh
#275 [08:20] * Lutzee resets Andrio
#275 [08:21] <DylanoChan> Ow
#276 [08:21] <DylanoChan> Ow
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#278 [08:21] <DylanoChan> Which one do i grab?
#279 [08:21] <Lutzee> DylanoChan: Third link down, its an exe
#280 [08:21] <DylanoChan> Oke
#281 [08:24] <DylanoChan> Its downloading
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#283 [08:24] <DylanoChan> Another fault
#284 [08:24] <DylanoChan> Wtf
#285 [08:24] <Lutzee> ugh..
#286 [08:25] <DylanoChan> But is another
#287 [08:25] <DylanoChan> ;o
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#290 [08:28] <DylanoChan> The steering progamme that is installed, not validated for this computer. ask the manufacturer of the PC for the correct control progamme. The instalation progamme being disconnected want more information click "yes" to be redirected to the support site intel.
#291 [08:29] <DylanoChan> http://paste.ubuntu.com/23411471/
#292 [08:29] <DylanoChan> This is better
#293 [08:31] <DylanoChan> try the 4 link?
#294 [08:31] <Andrio> well
#295 [08:32] <DylanoChan> ?
#296 [08:32] <DylanoChan> What
#297 [08:33] <Lutzee> He's processing, our andrio isn't all that quick anymore :(
#298 [08:33] <Andrio> I was ever?
#299 [08:33] <DylanoChan> ?
#300 [08:33] <Andrio> Actually, someone pushed me out, so I was waiting for Lutzee
#301 [08:34] <DylanoChan> What i need to do?
#302 [08:34] <DylanoChan> Download the 4t link?
#303 [08:34] <Lutzee> Sorry, I am at work and only half here
#304 [08:34] * Lutzee goes and shuts up
#304 [08:34] <Andrio> oh
#305 [08:34] <DylanoChan> ...
#306 [08:34] <DylanoChan> Andrio
#307 [08:35] <DylanoChan> Do i download the 4t link?
#308 [08:35] <Andrio> No
#309 [08:35] <DylanoChan> What i need to do then?
#310 [08:35] <Andrio> Let's look for a driver from HP, then.
#311 [08:35] <Andrio> ??> DylanoChan OEM/HP/product-number
#312 [08:35] <Absol> DylanoChan: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#313 [08:35] <Absol> DylanoChan: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#314 [08:36] <DylanoChan> HP product number
#315 [08:36] <DylanoChan> Uhm.
#316 [08:36] * D1N0 [D1N0@notlogged] has joined #minecrafthelp
#317 [08:36] <D1N0> Hi
#318 [08:36] <D1N0> I need help with my graphics card
#319 [08:36] <D1N0> It repeatedly says things like unable to launch
#320 [08:37] <D1N0> I heard theres some kind of NvIdia website where you can download the graphics driver
#321 [08:37] <DylanoChan> Uhm absol i see a product number under in my screen?
#322 [08:37] <DylanoChan> Is that it?
#323 [08:37] <D1N0> I'm not sure what it means though.
#324 [08:38] <Andrio> DylanoChan, I think so.
#325 [08:38] <Andrio> D1N0, is that all it says?
#326 [08:38] <D1N0> Yes
#327 [08:38] <DylanoChan> Send it?
#328 [08:38] <Andrio> yes
#329 [08:38] <D1N0> Sometimes it says things like "Graphics card is unable to withstand this application@
#330 [08:38] <Andrio> ??> D1N0 win/DXDiag
#331 [08:38] <Absol> D1N0: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#332 [08:39] <D1N0> Sure
#333 [08:39] <DylanoChan> Productnumber: C5A57ET#ABF
#334 [08:39] <D1N0> It says my directX is 11
#335 [08:40] <D1N0> So,what do I do now?
#336 [08:41] <D1N0> I went to Ubuntu pastebin
#337 [08:41] <D1N0> Do I download it?Or do I send you the link to the webiste
#338 [08:41] <D1N0> *website
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#340 [08:41] <Andrio> D1N0, show me the link to the report.
#341 [08:41] <D1N0> http://paste.ubuntu.com/23411515/ This
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#343 [08:42] <DylanoChan> Andrio found it?
#344 [08:42] <Andrio> Not yet
#345 [08:43] <D1N0> Now what?
#346 [08:46] <DylanoChan> .
#347 [08:47] <Andrio> HP's website fainted or something...
#348 [08:47] <D1N0> ?
#349 [08:48] <DylanoChan> Hmm
#350 [08:48] <Andrio> DylanoChan, try installing this driver: http://h20565.www2.hp.com/hpsc/swd/public/obtainSoftware?url=687474703A2F2F6674702E68702E636F6D2F7075622F736F66747061712F737036373030312D36373530302F737036373436342E657865
#351 [08:49] <DylanoChan> Wow
#352 [08:49] <D1N0> Do I need to download anything aswell?
#353 [08:49] <Andrio> yah
#354 [08:49] <Andrio> Yeah*
#355 [08:50] * tomclaes3 [tomclaes3@notlogged] has quit. (Quit: Web client closed)
#356 [08:51] <DylanoChan> Andrio
#357 [08:51] <Andrio> D1N0, install this driver: http://www.nvidia.co.uk/download/driverResults.aspx/82832/en-uk
#358 [08:51] <D1N0> Thanks.
#359 [08:51] <DylanoChan> I need to switch my Wifi
#360 [08:51] <Andrio> mm
#361 [08:52] <DylanoChan> Switched
#362 [08:54] <DylanoChan> i say if i download it
#363 [08:55] <DylanoChan> 80 / 274...
#364 [09:00] <DylanoChan> Andrio.
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#368 [09:03] <Andrio> :Andrio!Andrio@1.ipv6.alpha.yourbnc.co.uk 412 DylanoChan :No text to send.
#369 [09:04] <DylanoChan> Andrio, Its downloaded
#370 [09:04] <Andrio> ok
#371 [09:04] <DylanoChan> The following file is already on your computer
#372 [09:05] <DylanoChan> Do i overwrite?
#373 [09:05] <DylanoChan> Yes, Yes to all, No, No to all and Cancel
#374 [09:05] <Andrio> hm
#375 [09:06] <Andrio> I would try it.
#376 [09:06] <DylanoChan> Yes?
#377 [09:06] <DylanoChan> Or Yes to all?
#378 [09:07] <DylanoChan> ?
#379 [09:08] <DylanoChan> Or no.
#380 [09:10] <Andrio> Yes to all
#381 [09:10] <DylanoChan> Ow
#382 [09:10] <DylanoChan> Wtf
#383 [09:10] <DylanoChan> Oke
#384 [09:12] <DylanoChan> Now i see rounds
#385 [09:12] <DylanoChan> and info
#386 [09:13] <DylanoChan> I need to restart my laptop
#387 [09:13] <DylanoChan> Do it now or later?
#388 [09:14] <DylanoChan> Later?
#389 [09:15] <DylanoChan> Ow i need to do it now.
#390 [09:17] <DylanoChan> Im restarting. so brb
#391 [09:20] * DylanoChan [DylanoChan@notlogged] has quit. (Ping timeout: 195 seconds)
#392 [09:24] * DylanoChan [DylanoChan@notlogged] has joined #minecrafthelp
#393 [09:24] <DylanoChan> Im back.
#394 [09:26] * piter556 [piter556@notlogged] has joined #minecrafthelp
#395 [09:28] <DylanoChan> Andrio
#396 [09:28] <Andrio> Did it change anything?
#397 [09:28] <DylanoChan> Yea something
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#399 [09:29] <DylanoChan> Can i play now minecraft?
#400 [09:30] <Andrio> I'd ask you that
#401 [09:30] <Andrio> Does it work?
#402 [09:31] <DylanoChan> Its loading
#403 [09:32] <DylanoChan> Crasht.
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#409 [09:36] <Andrio> mm
#410 [09:36] <Andrio> mm
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#412 [09:37] <DylanoChan> Im deleting MC en downloading
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#418 [09:41] <DylanoChan> Now i got another error
#419 [09:41] <DylanoChan> xD
#420 [09:41] <DylanoChan> http://paste.ubuntu.com/23411735/
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#423 [09:46] <thisisluca> My minecraft don't work , when i connect on a server multiplier , i get it : java.lang.nullpointer.exception: group
#424 [09:46] <thisisluca> help me pls
#425 [09:47] <thisisluca> pls
#426 [09:47] <thisisluca> help me
#427 [09:47] <thisisluca> pls
#428 [09:47] <thisisluca> pls
#429 [09:47] <thisisluca> My minecraft DON'T WORK java.lang.nullpointer.exception: group
#430 [09:47] <thisisluca> pls7
#431 [09:47] <thisisluca> help me
#432 [09:48] * Smileface [Smileface@notlogged] has joined #minecrafthelp
#433 [09:50] <thisisluca> pls
#434 [09:50] <thisisluca> My minecraft DON'T WORK java.lang.nullpointer.exception: group
#435 [09:50] <thisisluca> help me guys
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#445 [11:01] <LasuzCookie_> Hi! I've tried to fix my minecraft for a while now, and I simply just can't :/ In the crash report it was something like "OpenGL context found in the current thread. Im using 1.10.2, I have Windows 10 (Had it for a while), and no mods. Tried to download new graphics driver, but it don't work. Hope you'll be able to help me! :D
#446 [11:02] <mattym> LasuzCookie_, Do you have the link to your dxdiag report? If so please post the link in this chat.
#447 [11:05] <LasuzCookie_> https://gyazo.com/d58de35b6030574230a1b7ab54b6f760
#448 [11:05] * Flocrafter_hd [Flocrafter_hd@notlogged] has joined #minecrafthelp
#449 [11:05] <mattym> ??> LasuzCookie_ win/dxdiag
#450 [11:05] <Absol> LasuzCookie_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#454 [11:08] <LasuzCookie_> ------------------ System Information ------------------ Time of this report: 11/1/2016, 17:02:38 Machine name: LARS Machine Id: {E8F6483E-9713-455D-A5B1-A7EB18476ECE} Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161014-1755) Language: Norwegian Bokmål (Regional Setting: Norwegian Bokmål) System Manufacturer: Acer
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#456 [11:08] <mattym> LasuzCookie_, Please follow all the instructions
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#459 [11:08] <Shadowgirl> just purchased minecraft for pc and wont work have windows 10 followed instrustion to her from support
#460 [11:09] <mattym> Shadowgirl, Do you have the link to your dxdiag report? If so please post the link in this chat.
#461 [11:09] <Shadowgirl> http://paste.ubuntu.com/23412073/
#462 [11:09] <mattym> Shadowgirl, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#463 [11:09] <Shadowgirl> ok thanks
#464 [11:09] <Toonlabs> hi. i just came, is this the right place to get help for the actual game?
#465 [11:10] <LasuzCookie_> http://paste.ubuntu.com/23412093/
#466 [11:10] <LasuzCookie_> there
#467 [11:10] <mattym> Toonlabs, Depends, explain the issue and we will let you know
#468 [11:10] <mattym> Toonlabs, Depends, explain the issue and we will let you know
#469 [11:10] * kahhBANANA [kahhBANANA@notlogged] has left #minecrafthelp
#470 [11:10] <Toonlabs> basically i found out this bug that nobody else has, when ever i use an elytra, and fly straight up or down, i fall through the chunks and fall through the void. also i have to go so i'll come back soon.
#471 [11:11] * hotwin [hotwin@notlogged] has joined #minecrafthelp
#472 [11:11] <mattym> LasuzCookie_, Download and Install the Catalyst Software Suite from this page http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
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#483 [11:33] <gabor_HD> gabor_HD
#484 [11:34] <gabor_HD> Hello I can only play on the demo although I bought it on sunday it is still gone. I wanted to play yesterday and there was only play demo please help
#485 [11:34] <mattym> gabor_HD, Are you sure you are logging into the game with the mojang account you purchased it on?
#486 [11:34] <gabor_HD> german ?
#487 [11:35] <mattym> ??> gabor_HD lang/de
#488 [11:35] <Absol> gabor_HD: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#489 [11:35] <gabor_HD> yes
#490 [11:36] <gabor_HD> I have logged in with the correct one
#491 [11:37] * Toonlabs [Toonlabs@notlogged] has quit. (Ping timeout: 195 seconds)
#492 [11:37] <mattym> gabor_HD, If you log in at account.mojang.com/me what do you see under "My Games"
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#495 [11:41] <gabor_HD> My Games Import old Minecraft Account If you bought Minecraft back in the day and have an old Premium Minecraft Account you can import it into this account
#496 [11:41] * batman_ [batman_@notlogged] has joined #minecrafthelp
#497 [11:41] <mattym> gabor_HD, That means you dont own Minecraft on that Mojang account. Are you sure you didnt use a different Mojang account to buy it?
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#500 [11:43] <gabor_HD> No that is the right I have two days ago still played on it :'(
#501 [11:44] <mattym> ??> gabor_HD mojang/email
#502 [11:44] <Absol> gabor_HD: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#503 [11:44] <Absol> gabor_HD: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#504 [11:44] <mattym> gabor_HD, Fill out the form Absol linked
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#506 [11:45] <gabor_HD> Which
#507 [11:45] <wassbaer> minecraft windows 10 beta does not start, after showing the Mojang start screen the programm shuts down
#508 [11:46] <mattym> wassbaer, Have you tried reinstalling it?
#509 [11:46] * XxMonkPvPxX [XxMonkPvPxX@notlogged] has joined #minecrafthelp
#510 [11:46] <XxMonkPvPxX> pie u here?
#511 [11:46] * yazaz [yazaz@notlogged] has joined #minecrafthelp
#512 [11:46] <wassbaer> several times
#513 [11:47] <mattym> wassbaer, You may want to check the forums to see if anyone else has info on it. We dont really deal much with that edition here.
#514 [11:47] * XxMonkPvPxX_ [XxMonkPvPxX_@notlogged] has joined #minecrafthelp
#515 [11:47] <XxMonkPvPxX_> i need some help
#516 [11:47] <XxMonkPvPxX_> okay listen yeh
#517 [11:47] <wassbaer> same problem was mentioned several times but no solution
#518 [11:48] <gabor_HD> mattym Which
#519 [11:48] <XxMonkPvPxX_> i got windows 8.1 and i need some drivers to fix minecraft
#520 [11:48] * tekle [tekle@notlogged] has joined #minecrafthelp
#521 [11:48] <mattym> XxMonkPvPxX_, Do you have the link to your dxdiag report? If so please post the link in this chat.
#522 [11:48] <XxMonkPvPxX_> this happend to me before and some helper here gave me a link of some drivers
#523 [11:48] <mattym> wassbaer, Yeah, there are no real ways to troubleshoot that version, so all i can suggest is to reinstall.
#524 [11:49] * yazaz [yazaz@notlogged] has quit. (Client Quit)
#525 [11:49] <mattym> ??> XxMonkPvPxX_ win/dxdiag
#526 [11:49] <Absol> XxMonkPvPxX_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#527 [11:49] <mattym> XxMonkPvPxX_, Do the instructions linked by Absol
#528 [11:49] * yazaz [yazaz@notlogged] has joined #minecrafthelp
#529 [11:49] <XxMonkPvPxX_> omg...
#530 [11:49] * wassbaer [wassbaer@notlogged] has quit. (Client Quit)
#531 [11:49] * XxMonkPvPxX [XxMonkPvPxX@notlogged] has quit. (Ping timeout: 195 seconds)
#532 [11:51] <XxMonkPvPxX_> http://paste.ubuntu.com/23412295/
#533 [11:51] <XxMonkPvPxX_> mattym
#534 [11:51] * yazaz [yazaz@notlogged] has joined #minecrafthelp
#535 [11:52] <gabor_HD> What should I fill out?
#536 [11:52] <XxMonkPvPxX_> help me...
#537 [11:52] <XxMonkPvPxX_> http://paste.ubuntu.com/23412295/
#538 [11:52] <mattym> gabor_HD, The link from Absol
#539 [11:52] <mattym> XxMonkPvPxX_, Be patient
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#542 [11:53] <XxMonkPvPxX_> mattym i just need a link to some drivers to play mc on
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#545 [11:54] <SapphireStar> Hello. I believe it might just be a bad update but on mcpe 0.16.0 a lot of people including myself cannot access their worlds or can only stay on for a period of seconds.
#546 [11:54] <gabor_HD> who is that
#547 [11:54] <mattym> SapphireStar, Its a known issue, you will need to wait for the next patch/update to see if its fixed.
#548 [11:55] <SapphireStar> Thank you! I can't wait to play again :)
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#550 [11:58] <gabor_HD> What should I fill there?
#551 [11:58] <mattym> gabor_HD, You need to fill out everything https://help.mojang.com/customer/portal/emails/new
#552 [11:59] <gabor_HD> thx
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#561 [12:09] <ForGeStreaM> Help me please!!!!!!!
#562 [12:09] <ForGeStreaM> Error
#563 [12:09] <ForGeStreaM> java.lang.nullPointerException: group
#564 [12:10] <ForGeStreaM> РУУДЗ
#565 [12:10] <mattym> ??> ForGeStreaM tools/hjt
#566 [12:10] <ForGeStreaM> HELP
#567 [12:10] <Absol> ForGeStreaM: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#568 [12:10] <Absol> ForGeStreaM: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#569 [12:10] <ForGeStreaM> What&
#570 [12:10] <mattym> ForGeStreaM, Do the instructions Absol wrote
#571 [12:10] <ForGeStreaM> i do not speak english!
#572 [12:10] <ForGeStreaM> I am russian!
#573 [12:10] <ForGeStreaM> Ok
#574 [12:13] <ForGeStreaM> She does not viruses?
#575 [12:13] <mattym> no
#576 [12:14] <ForGeStreaM> Realy&
#577 [12:14] <ForGeStreaM> ?
#578 [12:15] * LasuzCookie_ [LasuzCookie_@notlogged] has joined #minecrafthelp
#579 [12:16] <gabor_HD> Thank you so much helped
#580 [12:16] * vinicius67344 [vinicius67344@notlogged] has joined #minecrafthelp
#581 [12:16] <ForGeStreaM> And who is to throw off?
#582 [12:17] <ForGeStreaM> NickName
#583 [12:17] <mattym> ForGeStreaM, What?
#584 [12:17] <ForGeStreaM> To fold a text file on Ubuntu?
#585 [12:18] * vinicius67344 [vinicius67344@notlogged] has quit. (Client Quit)
#586 [12:18] <ForGeStreaM> You&
#587 [12:18] <ForGeStreaM> or Absol?
#588 [12:18] <mattym> ForGeStreaM, Just put the link/url to it in the chat
#589 [12:19] <ForGeStreaM> In your private messages?
#590 [12:19] <mattym> No
#591 [12:19] <mattym> Here
#592 [12:20] <ForGeStreaM> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 20:15:51, on 01.11.2016 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.14393.0000) Boot mode: Normal Running processes: C:\Program Files\AVAST Software\Avast\avastui.exe C:\Program Files (x86)\Elex-tech\YAC\iSafeTray.exe C:\WINDOWS\SysWoW64\DllHost.exe C:\Program Files (x86)\Skype\Phone\Skype.exe C:\Program Files (x86)\Steam\Steam.exe
#593 [12:20] <LasuzCookie_> hello! I've had this problem for around a week now, and I don't manage to fix it myself. Minecraft wont open, and it says something like OpenGL context not found in the current thread. I was here with the same problem for around a hour ago, and they told me to downloas ADM catalysm. I did, and the problem is still there? :c
#594 [12:20] <ForGeStreaM> Correctly?
#595 [12:20] <mattym> ForGeStreaM, You need to paste the log in the ubuntu page from the instructions
#596 [12:20] <mattym> ForGeStreaM, Then get me the link to the paste page.
#597 [12:20] <mattym> LasuzCookie_, Did you complete the install of the driver?
#598 [12:21] <LasuzCookie_> yes, at least I think so. It popped up completed (or finished idk) and I pressed it. I dont have to uninstall something right?
#599 [12:21] <mattym> LasuzCookie_, Did you restart the computer when the installer finished?
#600 [12:22] <LasuzCookie_> yes.
#601 [12:22] <mattym> ??> LasuzCookie_ win/reinst
#602 [12:22] <Absol> LasuzCookie_: You may need to reinstall the locally installed files that Minecraft puts into place.
#603 [12:22] <Absol> LasuzCookie_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#604 [12:22] <mattym> LasuzCookie_, Try those instructions ^
#605 [12:23] <LasuzCookie_> where shall I go when im inside the .minecraft folder?
#606 [12:23] <ForGeStreaM> Send text to your Ubuntu?
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#608 [12:24] <mattym> LasuzCookie_, Delete everything in .minecraft except the saves folder
#609 [12:24] <ForGeStreaM> Mattym Send text to your Ubuntu?
#610 [12:24] <mattym> ForGeStreaM, I need the link to the page with your log
#611 [12:24] <ForGeStreaM> http://paste.ubuntu.com/23412477/ It is?
#612 [12:25] <mattym> ForGeStreaM, Yes, one moment
#613 [12:25] <LasuzCookie_> if I do that I will delete something called launcher? That don't seems right? xD
#614 [12:25] <mattym> ForGeStreaM, You need to remove Hamachi.
#615 [12:26] <mattym> LasuzCookie_, It redownloads everything, excepts your saves.
#616 [12:26] <LasuzCookie_> ok
#617 [12:26] <ForGeStreaM> Uh ... Okay
#618 [12:26] <mattym> LasuzCookie_, So delete everything but the saves folder, then try restarting the game.
#619 [12:26] <ForGeStreaM> One moment
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#621 [12:27] <LasuzCookie_> nope
#622 [12:27] <LasuzCookie_> it still don\t work
#623 [12:28] <ForGeStreaM> removing
#624 [12:28] <LasuzCookie_> mattym
#625 [12:29] <LasuzCookie_> it dont work
#626 [12:29] <LasuzCookie_> :/
#627 [12:30] <ForGeStreaM> removed
#628 [12:30] <ForGeStreaM> What to do next
#629 [12:31] <ForGeStreaM> mattym
#630 [12:32] <mattym> ForGeStreaM, After you remove Hamachi, restart your computer, then see if you get the same error. If you get the same or different error come back to the chat.
#631 [12:32] <mattym> LasuzCookie_, Is your computer plugged into its power cable?
#632 [12:33] <ForGeStreaM> Ok
#633 [12:40] * ForGeStreaM [ForGeStreaM@notlogged] has joined #minecrafthelp
#634 [12:41] <ForGeStreaM> Did not help!
#635 [12:41] <ForGeStreaM> Did not help!
#636 [12:41] <ForGeStreaM> The same error!
#637 [12:41] <mattym> ??> ForGeStreaM av/adwcleaner
#638 [12:41] <Absol> ForGeStreaM: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#639 [12:41] <Absol> ForGeStreaM: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#640 [12:42] <ForGeStreaM> Ok
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#642 [12:44] <Thatminegurl> Hi I was on here the other day and i have a bug and i dont know how to show you the screen shot on here :)
#643 [12:44] <Thatminegurl> brb
#644 [12:45] <mattym> ??> Thatminegurl imgr
#645 [12:45] <mattym> ??> Thatminegurl imgur
#646 [12:45] <Absol> Thatminegurl: Imgur is an image hosting website at http://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#647 [12:48] <Thatminegurl> thank you
#648 [12:49] * ForGeStreaM [ForGeStreaM@notlogged] has quit. (Ping timeout: 195 seconds)
#649 [12:51] <Thatminegurl> i just went to go and play minecraft and i went on 1.10 and it said a java problem but i updated it not long ago also how do i update my java??
#650 [12:51] <mattym> Thatminegurl, What was the exact error it gave you
#651 [12:52] <Thatminegurl> Caused by: com.google.gson.JsonSyntaxException: com.google.gson.stream.MalformedJsonException: Use JsonReader.setLenient(true) to accept malformed JSON at line 1 column 2 at com.google.gson.internal.Streams.parse(Streams.java:56) ~[gson-2.2.4.jar:?] at com.google.gson.TreeTypeAdapter.read(TreeTypeAdapter.java:54) ~[gson-2.2.4.jar:?] at og.a(SourceFile:501) ~[1.10.jar:?] at og.a(SourceFile:512) ~[1.10.jar:?] at ey$a.a(SourceFi
#652 [12:52] <Thatminegurl> that
#653 [12:52] <mattym> ??> Thatminegurl launcher/crash-log
#654 [12:52] <Absol> Thatminegurl: We need to see your crash log, which appears after a crash.
#655 [12:52] <Absol> Thatminegurl: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#659 [12:55] <Thatminegurl> Caused by: com.google.gson.JsonSyntaxException: com.google.gson.stream.MalformedJsonException: Use JsonReader.setLenient(true) to accept malformed JSON at line 1 column 2 at com.google.gson.internal.Streams.parse(Streams.java:56) ~[gson-2.2.4.jar:?] at com.google.gson.TreeTypeAdapter.read(TreeTypeAdapter.java:54) ~[gson-2.2.4.jar:?] at og.a(SourceFile:501) ~[1.10.jar:?] at og.a(SourceFile:512) ~[1.10.jar:?] at ey$a.a(SourceFi
#660 [12:55] <Thatminegurl> nope i thinks thats worng
#661 [12:55] <Thatminegurl> wrong
#662 [12:55] <mattym> Thatminegurl, Follow the instructions from Absol
#663 [12:56] <Thatminegurl> i am just did it wrong
#664 [12:56] <ForGeStreaM> Program has stopped working
#665 [12:56] <ForGeStreaM> Why?
#666 [12:56] <mattym> ForGeStreaM, What do you mean?
#667 [12:57] <ForGeStreaM> When cleaning has issued an error ...   The program has stopped working!
#668 [12:57] <ForGeStreaM> adwcleaner
#669 [12:58] <ForGeStreaM> hey
#670 [12:59] * Thatminegurl [Thatminegurl@notlogged] has joined #minecrafthelp
#671 [13:00] <Thatminegurl> hi i just need to update my java for my minecraft when im in 1.10 and 1.9 and im not to sure how to update my java
#672 [13:01] * Enderknight007 [Enderknight007@notlogged] has joined #minecrafthelp
#673 [13:01] <Enderknight007> Hello
#674 [13:02] <Enderknight007> Is anyone in this forum?
#675 [13:04] <ForGeStreaM> HEYY!
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#677 [13:04] <ForGeStreaM> MATTYM
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#681 [13:07] <Enderknight007> Anyone?
#682 [13:07] <Enderknight007> I was wondering if anyone had some tips on modding?
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#693 [13:49] <KKjo> version gekauft aber nicht kompatibel was nun
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#701 [14:12] <Reval> My account got stolen
#702 [14:13] <mattym> ??> Reval account/hacked
#703 [14:13] * Reval [Reval@notlogged] has quit. (Client Quit)
#704 [14:13] <Absol> Reval: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#705 [14:13] <Absol> Reval: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#706 [14:15] * Attoszpirin [Attoszpirin@notlogged] has joined #minecrafthelp
#707 [14:17] <Attoszpirin> I don't bought the game but i try play with my friends and the game is don't joining the mi friend's server
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#709 [14:17] <mattym> Attoszpirin, You need to buy it to play multiplayer.
#710 [14:18] <Attoszpirin> ok thank you
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#712 [14:18] <estevao> relp a minecraft
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#716 [14:21] <kensaikrull> my account was stolen
#717 [14:22] <mattym> ??> kensaikrull account/hacked
#718 [14:22] <Absol> kensaikrull: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#719 [14:22] <Absol> kensaikrull: Note: If you have to contact Mojang, do not forget to include your transaction ID!
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#721 [14:23] <kensaikrull> how do I contact support
#722 [14:23] <mattym> ??> kensaikrull mojang/email
#723 [14:23] <Absol> kensaikrull: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#724 [14:23] <Absol> kensaikrull: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#727 [14:33] <trastam99> Anyone that could help me? I can't get emails from Mojang
#728 [14:33] <mattym> trastam99, Who is your email provider?
#729 [14:34] <trastam99> Outlook
#730 [14:35] <mattym> trastam99, Did you check your spam or junk folders?
#731 [14:35] <trastam99> Yes
#732 [14:35] <trastam99> Nothing there
#733 [14:36] <mattym> trastam99, What type of email are you expecting?
#734 [14:37] <trastam99> Reset password because I'm getting the invalid credentials message when I try to log on to Minecraft
#735 [14:37] <mattym> trastam99, But you have gottem messages sent from Mojang on that email in the past correct?
#736 [14:37] <trastam99> Yes
#737 [14:37] <mattym> ??> trastam99 login/throttle
#738 [14:37] <Absol> trastam99: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#739 [14:37] <Absol> trastam99: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#740 [14:38] <trastam99> Thing is yesterday I reset my password played a little then went to bed now today when I tried to login it logged me out and said Invalid credentials
#741 [14:40] <mattym> trastam99, If your getting the Invalid Credentials error and also not getting the emails, it means you triggered the lockout somehow
#742 [14:40] <trastam99> Okay, I'll wait 3 hours from now then after that I need to request a reset password email?
#743 [14:41] <mattym> trastam99, Wait 3 hours without attempting to login or reset anything. Then try to get another password reset email
#744 [14:41] <trastam99> Okay, thanks matty but if that doesn't work what should I do then?
#745 [14:42] <mattym> trastam99, If it still doesnt work you will need to contact Mojang support.
#746 [14:43] <trastam99> Okay, thaks :)
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#754 [14:54] <mynzo> Gostaria de saber se posso usar meu Minecraft do xbox no PC com linux? Obrigado
#755 [14:54] <mattym> mynzo, No
#756 [14:55] <mattym> mynzo, Console Editions and Minecraft on PC/Mac/Linux are a different purchase.
#757 [14:55] <mynzo> Eu comprei para IOS e para Android tambem, não pode em nehum dos 2?
#758 [14:55] <mattym> ??> mynzo lang/pt
#759 [14:55] <Absol> mynzo: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#760 [14:55] <mynzo> sorry
#761 [14:56] <holly> Hi I'm Holly when I try to go into my wold it just doesn't work at all I want help when I go into my world on pocket edition it puts me back to the main menu every single time . Help me
#762 [14:57] <mattym> holly, What device are you on?
#763 [14:57] <holly> I'm on the ipod
#764 [14:58] <mattym> holly, What version of the iPod
#765 [14:58] <holly> iPod 5
#766 [14:58] * Callumlb [Callumlb@notlogged] has joined #minecrafthelp
#767 [14:58] <mynzo> e
#768 [14:58] <Callumlb> Hello
#769 [14:59] <mattym> holly, Yeah, there is a known issue with the latest version of Pocket Edition on some of the older Apple hardware. You will need to wait for the next update/patch to see if its fixed.
#770 [14:59] <Callumlb> I know my username and password but not the email I used
#771 [14:59] <Callumlb> anything I can do?
#772 [14:59] <mattym> ??> Callumlb account/forgot-email
#773 [14:59] <Absol> Callumlb: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#774 [15:00] <holly> Thanks so much your a life saver
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#776 [15:02] <Callumlb> It just doesnt work
#777 [15:03] <Callumlb> even if I try with an email I know works
#778 [15:03] <Callumlb> because I have 2 accounts
#779 [15:04] <mattym> ??> Callumlb mojang/email
#780 [15:04] <Absol> Callumlb: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#781 [15:04] <Absol> Callumlb: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#782 [15:04] <mattym> Callumlb, You can try filling out the form Absol linked.
#783 [15:04] <Callumlb> The first or second?
#784 [15:05] <mattym> Callumlb, Only one of them is a form
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#786 [15:07] * TiGGer304 [TiGGer304@notlogged] has joined #minecrafthelp
#787 [15:09] <TiGGer304> I can't get any villages to spawn, I have tried several seeds including ransoms and ones I have typed from the internet
#788 [15:09] <LasuzCookie_> mattym yes its pluged into the power cable
#789 [15:10] <mattym> LasuzCookie_, Can you run the installer again, it should give you an option to choose a custom install, then the option to do a clean/fresh install.
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#793 [15:11] <mattym> TiGGer304, Seeds can change from version to version, so make sure you are looking up seeds that are for the one you are using.
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#796 [15:12] <TiGGer304> <mattym> how do I know which version I'm using? I mean I know the Xbox one part but other than that I'm not sure
#797 [15:12] <LasuzCookie_> should I download amd catalyst again?
#798 [15:12] <mattym> TiGGer304, If you are on Xbox, make sure you are looking at xbox seeds.
#799 [15:12] <mattym> LasuzCookie_, Yes
#800 [15:12] <LasuzCookie_> ok
#801 [15:13] <LasuzCookie_> do you mind sending me the download link? Can't find it :c
#802 [15:13] <TiGGer304> <mattym> those are the ones I have been looking up, but not one of them were even close to the same as advertised
#803 [15:13] <mattym> LasuzCookie_, Download and Install the Catalyst Software Suite from this page http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
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#805 [15:14] <mattym> TiGGer304, Then they are likely from a different version
#806 [15:14] <TiGGer304> <mattym> should I just keep searching then?
#807 [15:14] * popalipop [popalipop@notlogged] has quit. (Client Quit)
#808 [15:15] <mattym> TiGGer304, Yeah, only thing you can do.
#809 [15:16] <TiGGer304> <mattym> okay thank you
#810 [15:17] <LasuzCookie_> it didn't give me a option to da a clean / fresh install?
#811 [15:17] <mattym> LasuzCookie_, Did you choose custom install?
#812 [15:18] <LasuzCookie_> yes
#813 [15:18] <mattym> LasuzCookie_, What options do you see?
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#815 [15:22] <LasuzCookie_> sorry didn't see the message before now. When I press Custom it asks me where I want to loctate the program, and if I allow web content
#816 [15:23] <LasuzCookie_> btw have to go now. I'll be back in 20
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#818 [15:26] <lane> my minecraft will come on I can select the world and it Wil load but about 20 seconds of it running it crashes
#819 [15:27] <mattym> ??> lane launcher/crash-log
#820 [15:27] <Absol> lane: We need to see your crash log, which appears after a crash.
#821 [15:27] <Absol> lane: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#822 [15:28] <lane> I have an iPad wich I play it on all it does is goes black then goes to my home screen without any warning
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#824 [15:28] <mattym> lane, Ah, there is an issue with the current version and some of the older Apple hardware, you will need to wait for the next patch/update.
#825 [15:29] <lane> do you know when that will be?
#826 [15:29] <mattym> No
#827 [15:29] <Jokersy> Nie moge sie nigdzie zalogowac, ani na stronie ani w lucher help!!!!!!!
#828 [15:30] <lane> it's the newest version of minecraft and I have the newest iPad with the newest IOS so how would it be old hardware
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#831 [15:31] <mattym> ??> Jokersy lang/pl
#832 [15:31] <Absol> Jokersy: Na tym kanale mowimy tylko w jezyku angielskim. Prosze uzyc Google Translate: https://translate.google.com/#pl/en
#833 [15:31] <lane> I can enter minecraft and go to my world but once I get in about 20 seconds of it running it goes to a black screen and aquits and goes back to my home screen
#834 [15:32] <mattym> lane, Like I said, you need to wait for the next update/patch. Its an issue in the current version.
#835 [15:32] <lane> Ok thanks could you ask someone when that will be
#836 [15:32] <mattym> lane, Same answer as two minutes ago.
#837 [15:33] <lane> man fuck you with your stupid attitude I didn't get on here to get those awnser I can on here because it looked like a decent site that could help FUCK you ASSHOLE
#838 [15:33] <Absol> lane: Please keep it civil
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#841 [15:34] <lane> got anything else to say
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#844 [15:34] <lane> got anything else to say
#845 [15:34] <mattym> lane, Go complain elsewhere.
#846 [15:35] <lane> fuck you I'll stay here all day and aggravate you ASSHOLE
#847 [15:35] * Absol kicked lane from #minecrafthelp (Reason: ane :Keep it civilized, you are just a human being)
#848 [15:35] <LasuzCookie_> 1ane they are doing there best, and using their own time to help others
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#850 [15:35] <lane> fuck you I'll stay her all day and aggervate you ASSHOLE
#851 [15:35] * Absol kicked lane from #minecrafthelp (Reason: ane :Keep it civilized, you are just a human being)
#852 [15:36] <LasuzCookie_> Is it possible to ban persons from this webside?
#853 [15:36] <mattym> Used to happen automatically.
#854 [15:36] * Jokersy [Jokersy@notlogged] has quit. (Ping timeout: 195 seconds)
#855 [15:37] <LasuzCookie_> ok
#856 [15:37] <LasuzCookie_> coming back in 15 xD
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#858 [15:37] * Lord_Ralex kicked Lane from #minecrafthelp (Reason: ane :Lane)
#859 [15:37] <thgilfodrol|away> yay
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#861 [15:41] <DetainRF> minecraft doesnt work for me
#862 [15:41] <mattym> DetainRF, What happens when you try?
#863 [15:41] <DetainRF> it tells me to update grpahics card
#864 [15:42] <mattym> DetainRF, Do you have the link to your dxdiag report? If so please post the link in this chat.
#865 [15:42] <DetainRF> i've done the ubuntu paste bin everything
#866 [15:42] <DetainRF> http://paste.ubuntu.com/23413225/
#867 [15:42] <DetainRF> http://paste.ubuntu.com/23413225/
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#870 [15:43] <DetainRF> hi?
#871 [15:43] <mattym> DetainRF, Download and Install the file from this page https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-Windows-7-Windows-Vista-exe-?product=81511
#872 [15:43] <DetainRF> My minecraft doesnt work
#873 [15:43] <DetainRF> okay
#874 [15:43] <DetainRF> do u have to pay?
#875 [15:44] <DetainRF> Thank you bery much mattym lemme download it
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#877 [15:45] <DetainRF> mattym, are you there?
#878 [15:47] <DetainRF> MATTYM U THERE?
#879 [15:47] <mattym> DetainRF, What?
#880 [15:48] <DetainRF> it went into another resolution for me
#881 [15:48] <DetainRF> what do i do?
#882 [15:48] <mattym> DetainRF, Let it finish
#883 [15:48] <DetainRF> oh yeah its finished
#884 [15:48] <DetainRF> its telling me to restart computer
#885 [15:48] <mattym> DetainRF, Do so then check the game.
#886 [15:49] <DetainRF> Thank you mattym
#887 [15:49] <DetainRF> whats your minecraft name :D
#888 [15:49] <AugustoMix> AugustoMix
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#893 [15:55] <ZaCk992> hello, I have stolen the account and email Gmail, with which I have access and the suspension necestio temporalemnte until I get to talk to gmail, because they are ursupando my identity and are using fradulentamente
#894 [15:56] <ZaCk992> hello, I have stolen the account and email Gmail, with which I have access and the need to temporarily stop until I get to talk to gmail, because they are ursupando my identity and are using false identity
#895 [15:57] <mattym> ZaCk992, What are you talking about?
#896 [15:58] <LasuzCookie_> mattym are you still on? If you are do you mind adding me on skype, because I have to go now. Reason I want you their is because then I know i'll be able to talk to you, you are helping me out so well! :D
#897 [15:58] <ZaCk992> I have stolen the account
#898 [15:59] <mattym> LasuzCookie_, We dont use skype, someone is usually in the channel.
#899 [15:59] <ZaCk992> minecraft and my gmail account, I can not access gmail until tomorrow
#900 [15:59] <ZaCk992> minecraft and my gmail account, I can not access gmail until tomorrow
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#902 [16:00] <LasuzCookie_> ok, its just that only you know what we already have done :/ What time are you active on, and what timezone?
#903 [16:00] * isalindattt [isalindattt@notlogged] has joined #minecrafthelp
#904 [16:01] <LasuzCookie_> will try to be there then ^^
#905 [16:01] <ZaCk992> account may be suspended temporarily? ; has warned me that I have sold the
#906 [16:01] <isalindattt> http://paste.ubuntu.com/23413300/
#907 [16:01] <mattym> LasuzCookie_, Im usually somewhat around from noon-midnight eastern.
#908 [16:01] <mattym> isalindattt, One moment
#909 [16:02] <ZaCk992> I do not understand I speak spanish
#910 [16:02] <mattym> isalindattt, Your computer does not meet the minimum requirements for the game.
#911 [16:02] <mattym> ZaCk992, This is not account support.
#912 [16:02] <LasuzCookie_> EDT?
#913 [16:02] <mattym> yes
#914 [16:02] <isalindattt> and what should i do?
#915 [16:02] <LasuzCookie_> ok
#916 [16:02] <mattym> isalindattt, You will need to use a newer computer.
#917 [16:02] <LasuzCookie_> thanks for your help so far :D
#918 [16:03] <ZaCk992> and what support minecraf
#919 [16:03] <isalindattt> ;-;
#920 [16:03] <isalindattt> i don't have another choice?
#921 [16:03] <mattym> isalindattt, No, that computer is too old.
#922 [16:04] <isalindattt> but thats aways work
#923 [16:04] <ZaCk992> as I can do to temporarily suspend my account?
#924 [16:04] <mattym> ZaCk992, No
#925 [16:05] <isalindattt> ok thanks
#926 [16:05] <ZaCk992> there is no way to suspend?
#927 [16:05] <mattym> ZaCk992, No
#928 [16:06] <ZaCk992> and delete it? are using it without my permission
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#930 [16:06] <mattym> ZaCk992, If you delete it, its gone forever.
#931 [16:08] <ZaCk992> and you can recover in any way? without it by mail that they have hacked me too
#932 [16:09] <mattym> ZaCk992, When you have your email fixed you can recover it. If you dont have access to your email you wont be able to.
#933 [16:09] <ZaCk992> ok ty
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#937 [16:28] <BritishFish> I've been having trouble with connecting to servers with my account. I've tried logging out and back in, reseting my router, even reinstalling Minecraft itself - does anyone have anything that could possibly help solve this, or would I just need to get an entirely new account?
#938 [16:28] <mattym> BritishFish, What error are you getting?
#939 [16:29] <BritishFish> java.net.ConnectException: Connection timed out: no further information:
#940 [16:29] <mattym> ??> BritishFish tools/hjt
#941 [16:29] <Absol> BritishFish: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#942 [16:29] <Absol> BritishFish: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#943 [16:30] <mattym> BritishFish, Do the instructions Absol sent, but that error usually means that there is an issue with your internet connection, usually something out of your control.
#944 [16:31] <BritishFish> Ill start working on that. The only thing is though, my internet is perfectly fine. It has been lately - I've found i can only manage to actually connect to servers started on things like Aternos or Server pro, but not legitimate public servers.
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#946 [16:32] <DiamondSoulGem> Test
#947 [16:32] <DiamondSoulGem> Can i get some assistance?
#948 [16:33] <DiamondSoulGem> so basically when i attempt to launch the new minecraft launcher, it pops up with unable to locate java runtime
#949 [16:33] <DiamondSoulGem> but i do have java installed
#950 [16:35] <DiamondSoulGem> i am seeing if i can redownload java
#951 [16:35] * AugustoMix [AugustoMix@notlogged] has joined #minecrafthelp
#952 [16:35] <AugustoMix> AugustoMix
#953 [16:36] <DiamondSoulGem> hello
#954 [16:36] <AugustoMix> hello
#955 [16:36] <DiamondSoulGem> have you tried the new launcher?
#956 [16:36] <AugustoMix> your minecraft?
#957 [16:36] <DiamondSoulGem> it keeps popping up saying unable to locate java something
#958 [16:36] <DiamondSoulGem> yes
#959 [16:37] <DiamondSoulGem> im trying to update it
#960 [16:37] <DiamondSoulGem> looks like i was just out of date
#961 [16:38] <DiamondSoulGem> lets seee.
#962 [16:39] <AugustoMix> no fail
#963 [16:40] <BritishFish> Okay - finished pasting it. Here's the link: http://paste.ubuntu.com/23413439/
#964 [16:41] <DiamondSoulGem> working now
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#966 [16:44] <mike_> hallo! i have an old account (account name type with no email) and its not letting me log in. i no i am putting the username in right but i have forgot the pass how can i change the pass?
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#969 [16:51] <AugustoMix> error
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#978 [17:32] <GingerDingo> So recently i have tried to log in my minecraft premium account and it is telling me that i have not bought it. I bought the game years ago.
#979 [17:32] <GingerDingo> I had looked it up and a lot of people are having the same problem
#980 [17:32] <mattym> GingerDingo, If you log in at account.mojang.com/me what does it list under "My Games"?
#981 [17:33] <GreyVulpine> Generally, that's due to people forgetting the email address that they used to purchase minecraft under
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#984 [17:35] * Neko_Alex [Neko_Alex@notlogged] has joined #minecrafthelp
#985 [17:35] <Neko_Alex> I need help with logging in to my minecraft.
#986 [17:37] * Neko_Alex_ [Neko_Alex_@notlogged] has joined #minecrafthelp
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#988 [17:37] <DopeGhoti> Why is it always "My minecraft". Does no one use Mojang's Minecraft anymore?
#989 [17:37] <Neko_Alex> I meant my minecraft account
#990 [17:38] <Neko_Alex> It always gives me the error invalid credentials exceptions, and I typed in the password crystal clear
#991 [17:41] <Neko_Alex> Why is it that every time I come onto this chat, I NEVER get help for what I need. EVER.
#992 [17:41] <Neko_Alex> Why is it that every time I come onto this chat, I NEVER get help for what I need. EVER.
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#995 [17:49] <GrumpyGreenPants> What's going on with pocket edition? Are they fixing the update issue for ipad users
#996 [17:50] <GreyVulpine> We have no updates on that.
#997 [17:50] <GrumpyGreenPants> Ok thank you
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#1001 [17:56] <Ginger_god77> Mojang is saying i didn't buy the account even though i played on it a few months ago i've tried multiple things and nothing worked also pretty sure there was no refund.
#1002 [17:56] <mattym> ??> Ginger_god77 mojang/email
#1003 [17:56] <Absol> Ginger_god77: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1004 [17:57] <Absol> Ginger_god77: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1005 [17:57] <mattym> Ginger_god77, Fill out the form Absol linked.
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#1007 [17:59] <Ginger_god77> I can't fill out a form they want a transaction id i don't have emails from years ago... i also don't have access to credit card stuff because someone gifted me the game.
#1008 [18:00] <Ginger_god77> Multiple friends of mine had this problem but they just ended up being able to log in it wont work at all for me
#1009 [18:00] <mattym> Ginger_god77, Well the only way to recover it is with that ID
#1010 [18:01] <Ginger_god77> Theres no way to get it..... that's ridiculous it shouldn't be this broken
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#1012 [18:06] <Kusark_> http://pastebin.com/jXR32HJb There's the game output. -No crash log is created, I've checked. -I'm using the latest java. -No mods are being used. -3g allocated to the game. -64 bit. Some additional info: Always crashes on the same spot and only occurs on forge 1.10.2. I've tried disabling VBO's and enabling it to see if it would work and it didn't. I've also tried to use various mods but it doesn't seem to be the mods fault.
#1013 [18:06] <mattym> ??> Kusark_ mods
#1014 [18:06] <Absol> Kusark_: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1015 [18:06] <Absol> Kusark_: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1016 [18:06] <Kusark_> Mattym no mods
#1017 [18:06] <mattym> Kusark_, Your crash log would suggest otherwise.
#1018 [18:07] <Kusark_> My mod folder is empty, what
#1019 [18:07] <mattym> ??> Kusark_ win/reinst
#1020 [18:07] <Absol> Kusark_: You may need to reinstall the locally installed files that Minecraft puts into place.
#1021 [18:07] <Absol> Kusark_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1022 [18:07] <Kusark_> Absol pls stop with the copy and paste
#1023 [18:08] <Kusark_> mattym what do you mean
#1024 [18:08] <mattym> Kusark_, Read the instructions Absol wrote
#1025 [18:08] <Kusark_> Ive done so many clean installs before??
#1026 [18:08] <mattym> Kusark_, Well you still have stuff installed.
#1027 [18:09] <Kusark_> Whats installed
#1028 [18:09] <mattym> Kusark_, mods
#1029 [18:09] <Kusark_> Ok there is a folder titled 1.7.10 and 1.8
#1030 [18:09] <Kusark_> there are no 1.10 mods that I'm running with
#1031 [18:10] <mattym> Kusark_, Do as instructions say, delete everything except your saves folder
#1032 [18:11] <Kusark_> What is this suppose to do besides waste a lot of time
#1033 [18:11] <mattym> Kusark_, Give you a clean install which you currently dont have.
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#1037 [18:15] <Kusark> Ok
#1038 [18:16] <Kusark> I did a fresh install and i am now installing forge 1.10.2
#1039 [18:16] <mattym> Kusark,
#1040 [18:16] <Kusark> Yes
#1041 [18:16] <mattym> Kusark, No, we dont help with mods, forge is a mod. If it doesnt work when you use forge, then its an issue with forge
#1042 [18:17] <Kusark> So I just deleted my entire .minecraft for no reason. Well thats wonderful
#1043 [18:17] <mattym> Kusark, Well with the mods uninstalled the game should actually work
#1044 [18:17] <Kusark> Can you point me in the direction of where I need to go to report this issue I'm having with Forge
#1045 [18:17] <Kusark> The game was fine. Forge 1.10.2 wasnt
#1046 [18:18] <mattym> Forges website should have info on where to get support or report issues.
#1047 [18:18] <Kusark> Ok
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#1053 [18:25] <Jean_Baptist_Pie> Estou Com Erro De Crash Report No Meu Minecraft
#1054 [18:26] <Jean_Baptist_Pie> i have erro in my minecraft my erro is crash report erro please how tix
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#1062 [18:39] <Zaq> I cant transfer my account over to a Mojang account because my email does not receive the email
#1063 [18:42] <GreyVulpine> Zaq - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#1070 [19:23] <Bauti> When i press play, the game shows the screen "generating the world..." And then the game suddenly closes.
#1071 [19:23] <thgilfodrol|away> is there an error message?
#1072 [19:23] * thgilfodrol|away is now known as thgilfodrol
#1073 [19:23] <Bauti> None
#1074 [19:23] <Bauti> I already re instale
#1075 [19:24] <Bauti> The minecraft and complete iPad mini
#1076 [19:24] <mattym> Bauti, There is an issue with the current version of some Apple devices, you will need to wait to see if the next update/patch resolves it.
#1077 [19:24] <thgilfodrol> I remember someone mentioning earlier there's an issue with the latest version for ios, can't con-
#1078 [19:24] <thgilfodrol> ninja'd
#1079 [19:26] <Bauti> Uff.. What a pitty. Thks a lot for your answer
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#1085 [19:32] <CubeTheThird> thgilfodrol, just want to let you know, having away status names (i.e. <name>|away) is considered spam and is against this channel's rules. Please use an alternative such as IRC away statuses, else you may be kicked
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#1095 [19:44] <jimybabyboy> I can't remember what email I used for my minecraft account.
#1096 [19:45] <jimybabyboy> is there a way to find out my email?
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#1098 [19:46] <tero> minecraft new launcher released ?
#1099 [19:46] <tero> minecraft new launcher released ?
#1100 [19:47] <tero> minecraft new launcher released ?
#1101 [19:47] <tero> minecraft new launcher released ?
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#1112 [19:54] <Lamest_> Hi there! I'm having an issue with minecraft crashing whenever I attempt to launch.
#1113 [19:55] <Lamest_> Is anyone here?
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#1115 [19:58] <jimybabyboy> Hey so I can't remember what email I used for my minecraft account is there any way anyone can help me recover this information? My mc username is Jimybabyboy
#1116 [19:59] <mattym> ??> Lamest_ launcher/crash-log
#1117 [19:59] <Absol> Lamest_: We need to see your crash log, which appears after a crash.
#1118 [19:59] <Absol> Lamest_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1119 [19:59] <mattym> ??> jimybabyboy account/forgot-email
#1120 [19:59] <Absol> jimybabyboy: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1121 [20:03] <thgilfodrol> CubeTheThird: gotcha, thanks for the tip
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#1125 [20:12] <Lilseas> My minecraft pocket edition will not load on my 1st generation iPad mini
#1126 [20:13] <Lilseas> Ever since new update it won't load shuts down when generating terrain
#1127 [20:13] <mattym> Lilseas, There is an issue with the current version on some Apple devices, you will need to wait to see if the next update/patch resolves it.
#1128 [20:14] <Lilseas> Thought so is it all iPads?
#1129 [20:14] <Lord_Ralex> It is the old ones
#1130 [20:14] <Lilseas> Ok cause I was going to buy a new one for xmas anyways thanks
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#1132 [20:19] * JustCallMeTim [JustCallMeTim@notlogged] has joined #minecrafthelp
#1133 [20:19] <JustCallMeTim> I cant login to minecraft.net or the game
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#1136 [20:21] <JustCallMeTim> hello?
#1137 [20:23] <CubeTheThird> JustCallMeTim, what happens when you try?
#1138 [20:24] <JustCallMeTim> i login with my email and it says this on minecraft.net
#1139 [20:24] <JustCallMeTim> An error prevented your request from being processed. Please try again
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#1141 [20:27] <CubeTheThird> JustCallMeTim, can you try using a different browser?
#1142 [20:27] * jimybabyboy [jimybabyboy@notlogged] has quit. (Quit: Web client closed)
#1143 [20:28] <JustCallMeTim> Nope still the same
#1144 [20:29] <CubeTheThird> JustCallMeTim, hmm. Are you able to login to account.mojang.com/me
#1145 [20:30] <JustCallMeTim> on the game it says 'sorry, but we couldn't connect to our servers. please make sure that you are online and that Minecraft is not blocked (SunCertPathBuilderException : Unable to find valid certification path to requested target)
#1146 [20:30] <JustCallMeTim> and yes i can
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#1148 [20:31] <CubeTheThird> ah.. you're one of those
#1149 [20:31] <CubeTheThird> ??> JustCallMeTim info/mcleaks
#1150 [20:31] <Absol> JustCallMeTim: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#1151 [20:32] <Absol> JustCallMeTim: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1152 [20:33] <JustCallMeTim> I was only using a hacked client
#1153 [20:34] <Rikairchy> "I only stole software"
#1154 [20:34] <JustCallMeTim> stole?
#1155 [20:35] * Nukegamer [Nukegamer@notlogged] has joined #minecrafthelp
#1156 [20:35] <Nukegamer> Hello?
#1157 [20:35] <Rikairchy> did you buy minecraft?
#1158 [20:35] <Rikairchy> hi Nukegamer
#1159 [20:35] <JustCallMeTim> Yes
#1160 [20:35] <Nukegamer> Ya
#1161 [20:35] <Nukegamer> Does anybody know how to fix "SE binary"
#1162 [20:35] <JustCallMeTim> Game Since Profile Name Download Game Minecraft 29 July, 2015 KyleWith1E (Change) Windows Mac OS X Linux
#1163 [20:36] <Rikairchy> try using a vanilla client
#1164 [20:36] <mattym> Nukegamer, When do you get the error?
#1165 [20:36] <Nukegamer> Well The loding screen ends and about 5 sec later it shows the erroe.
#1166 [20:37] <mattym> Nukegamer, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#1167 [20:37] <Nukegamer> Ok i'll try it now.
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#1169 [20:38] <JustCallMeTim> where will i find these files at?
#1170 [20:38] <JustCallMeTim> the mc leaks ones
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#1172 [20:39] <CubeTheThird> ??> JustCallMeTim win/hosts/edit
#1173 [20:39] <Absol> JustCallMeTim: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1174 [20:39] <Absol> JustCallMeTim: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#1176 [20:40] <JustCallMeTim> i have
#1177 [20:43] <Nukegamer> Ok, thanks for the help Minecraft is now working!!!
#1178 [20:44] <JustCallMeTim> in that nope it has '137.74.166.76 authserver.mojang.com 137.74.166.76 sessionserver.mojang.com'
#1179 [20:46] <JustCallMeTim> I removed that amd it worked thanks<3
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#1188 [20:55] <brad> Hello
#1189 [20:55] <brad> I can't get my email for my account
#1190 [20:55] <Cmay0311> When I select to change an email it gives me the options, then I change it and I've waited a day and a half and no email back.
#1191 [20:55] <brad> can anyone help
#1192 [20:55] <brad> can anyone help
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#1200 [21:03] <Jayden> Yo Wheres pie_flavor
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#1203 [21:06] <Jayden> yo wheres pie_flavor i gotta tell ya something if ur opn
#1204 [21:06] <Jayden> on*
#1205 [21:06] * INeedHelpPlzReallyNeedHelp [INeedHelpPlzReallyNeedHelp@notlogged] has joined #minecrafthelp
#1206 [21:07] <Jayden> pie flavor was helping me with my game yo
#1207 [21:07] <INeedHelpPlzReallyNeedHelp> I know it says no account help but I can't login with the email that I've been using for four years
#1208 [21:07] <CubeTheThird> Jayden, if you need to message them you can do /msg pie_flavor
#1209 [21:08] <Jayden> oh
#1210 [21:08] <CubeTheThird> Jayden, but if you need help with something, just ask
#1211 [21:08] <Jayden> i didnt kno that
#1212 [21:08] <Jayden> kk
#1213 [21:08] <CubeTheThird> INeedHelpPlzReallyNeedHelp, what happens when you try?
#1214 [21:08] <INeedHelpPlzReallyNeedHelp> Your username or password was incorrect
#1215 [21:08] <CubeTheThird> INeedHelpPlzReallyNeedHelp, have you tried resetting the password?
#1216 [21:09] <INeedHelpPlzReallyNeedHelp> Five times
#1217 [21:09] <CubeTheThird> INeedHelpPlzReallyNeedHelp, do you not get the reset email?
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#1220 [21:12] <people> http://paste.ubuntu.com/23414273/ and http://paste.ubuntu.com/23414277/
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#1222 [21:12] <mattym> people, Same answer as before.
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#1227 [21:14] <Arcanist_97_> Hey, I tried to lauch Minecraft and it crashed with an error page that said my pixel format needs to be accelerated but I don't know how http://paste.ubuntu.com/23414219/
#1228 [21:15] <mattym> Arcanist_97_, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
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#1232 [21:23] <cobra> I need help with minecraft crashing. It started when I updated to windows 10. Here's the crash log:
#1233 [21:23] <mattym> ??> cobra paste
#1234 [21:23] <Absol> cobra: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#1236 [21:28] <cobra> I need help with minecraft crashing. It started when I updated to windows 10. And it keeps saying that I need to update my graphics driver even though I have the latest drivers instaled. This never hapened in windows 7
#1237 [21:28] * matt__ [matt__@notlogged] has joined #minecrafthelp
#1238 [21:28] <pie_flavor> cobra: do you have your DxDiag report?
#1239 [21:28] <pie_flavor> if so, please put the link in chat
#1240 [21:28] <cobra> I could never fully figure that out
#1241 [21:29] <pie_flavor> cobra: well, it's what you need. sorry.
#1242 [21:29] <pie_flavor> ??> cobra win/dxdiag
#1243 [21:29] <Absol> cobra: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1244 [21:29] <cobra> I tried but I could never get it to work
#1245 [21:29] <CubeTheThird> cobra, on what step are you getting stuck?
#1246 [21:30] <cobra> One sec
#1247 [21:30] * Isltheminer007 [Isltheminer007@notlogged] has joined #minecrafthelp
#1248 [21:30] <cobra> Step 3
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#1251 [21:31] <pie_flavor> cobra: There should be a button on the window saying Save All Information.
#1252 [21:31] <pie_flavor> Click it.
#1253 [21:31] <pie_flavor> It pops up a normal file explorer window asking where you want to save it; just put it on the desktop.
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#1255 [21:31] <cobra> let me pull it up again
#1256 [21:32] <cobra> ok I did it
#1257 [21:32] <pie_flavor> noice. keep going. Once you pass step 5, put the link in cht.
#1258 [21:32] <pie_flavor> s/cht/chat/
#1259 [21:32] <ExtremeBot> pie_flavor meant to say: noice. keep going. Once you pass step 5, put the link in chat.
#1260 [21:33] <cobra> ok give me a minute
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#1262 [21:34] <CubeTheThird> no rush
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#1264 [21:36] <cobra> http://paste.ubuntu.com/23414322/
#1265 [21:36] <pie_flavor> cobra: that's not the full thing.
#1266 [21:36] <pie_flavor> the full thing is a couple thousand or so lines.
#1267 [21:36] <pie_flavor> press Ctrl A to copy everything
#1268 [21:36] <cobra> ok srry
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#1271 [21:38] <cobra> what parts do I copy because it won't paste it all
#1272 [21:38] <pie_flavor> cobra: what?
#1273 [21:38] <pie_flavor> no, the entire thing
#1274 [21:38] * jjjjjjjjjjjjjjjjjjjjjjjjjjjjjj [jjjjjjjjjjjjjjjjjjjjjjjjjjjjjj@notlogged] has quit. (Ping timeout: 195 seconds)
#1275 [21:39] <cobra> Ubuntu Pastebin Paste from Cobra_Assassin at Wed, 2 Nov 2016 02:35:31 +0000 Download as text 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 ------------------ System Information ------------------ Time of this report: 11/1/2016, 21:31:35
#1276 [21:39] <pie_flavor> cobra: no
#1277 [21:39] <pie_flavor> i mean
#1278 [21:39] <pie_flavor> ctrl a in the dxdiag file
#1279 [21:39] <pie_flavor> to copy the rest of it
#1280 [21:39] <pie_flavor> because you only have 83 lines of a couple thousand line document
#1281 [21:40] <cobra> srry I'm kina stupid with this kina stuff :/
#1282 [21:40] <CubeTheThird> I think there's enough info in there
#1283 [21:40] <pie_flavor> idk, best to have the full thing to be sure
#1284 [21:41] <cobra> ------------------ System Information ------------------ Time of this report: 11/1/2016, 21:31:35 Machine name: DANIELWALKER-HP Machine Id: {DA361872-134F-4EB3-A2D4-2130A235C630} Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161014-1755) Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model:
#1285 [21:41] <cobra> is that it?
#1286 [21:41] <pie_flavor> cobra: i don't know - you should probably paste it in paste.ubuntu.com
#1287 [21:41] <Lord_Ralex> cobra, your machine is too old for Windows 10
#1288 [21:41] <cobra> i did
#1289 [21:42] <cobra> wait what?
#1290 [21:42] <Lord_Ralex> Nvidia does not support that video card past Windows 8
#1291 [21:42] <CubeTheThird> windows 7 from what I can see
#1292 [21:42] <Lord_Ralex> CubeTheThird, i was seeing a win8 download, but still
#1293 [21:42] <CubeTheThird> oh. no nvm
#1294 [21:43] <Lord_Ralex> The cpu is 7 years old, that speaks enough volume about it
#1295 [21:43] <cobra> well it never let me go back to win 7 even before the 30 day waiting period
#1296 [21:43] <pie_flavor> cobra: you'd need a fresh install
#1297 [21:43] <pie_flavor> a computer repair or computer parts store can do that fo ryou
#1298 [21:44] <cobra> how much would that cost
#1299 [21:44] <pie_flavor> don't know, haven't needed it
#1300 [21:45] <cobra> well thnx you've been a lot of help :)
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#1303 [21:47] <charles_> hi there, reset my password, now i cant log in with the new password
#1304 [21:47] <pie_flavor> ??> charles_ login/throttle
#1305 [21:47] <Absol> charles_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1306 [21:47] <Absol> charles_: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
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#1308 [21:47] <charles_> oooooooh. ok. thank you so much. i will wait
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#1312 [21:51] <Kathy> I try to lay minecraft and as usual, the launcher pops up. So I press play and it comes back up saying that there was a crash. I don't know how to get play minecraft.
#1313 [21:51] <pie_flavor> ??> Kathy launcher/crash-log
#1314 [21:51] <Absol> Kathy: We need to see your crash log, which appears after a crash.
#1315 [21:51] <Absol> Kathy: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1316 [21:52] <Kathy> http://paste.ubuntu.com/23414346/
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#1318 [21:54] <Kathy> that's the url
#1319 [21:54] <pie_flavor> Kathy: yes. have patience.
#1320 [21:54] <pie_flavor> Kathy: download and install this driver: https://downloadcenter.intel.com/download/25313/
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#1328 [22:26] <tanis> I would like to refund my game
#1329 [22:26] <pie_flavor> tanis: for what reason?
#1330 [22:28] <tanis> I had bought it thinking my little cousin was moving in and it didn't end up happening and I just now remember that I had bought it i have been extremely busy she came over and played it a couple of times I just it might be to late or im not sure just wondering if I could get my money back
#1331 [22:28] <tanis> I want to buy her something for Christmas haha
#1332 [22:29] <pie_flavor> tanis: Unfortunately, the refund policy doesn't support buyer's remorse. You can only get a refund if there are technical difficulties, if you bought it more than once, or if it was bought without your permssion.
#1333 [22:29] <tanis> Okay I understand Thanks anyways!
#1334 [22:29] <pie_flavor> tanis: hold up
#1335 [22:29] <tanis> Okay
#1336 [22:29] <pie_flavor> tanis: what you could also do
#1337 [22:29] <pie_flavor> is change the email on the account to hers
#1338 [22:29] <pie_flavor> and then send her the information.
#1339 [22:30] <pie_flavor> Then you'll have gotten her a gift, and the game won't have gone to waste.
#1340 [22:30] <tanis> She doesn't have an email, nor a computer I was going to buy her an Ipod and her mom doesn't want her to have her own email.
#1341 [22:31] <tanis> Thats okay Thank you though!
#1342 [22:31] <pie_flavor> You could of course give it to her mom's email
#1343 [22:31] <pie_flavor> and then she can decide what to do from there
#1344 [22:31] <pie_flavor> and of course you could always try playing it yourself.
#1345 [22:32] <tanis> They don't have a computer they just have their cellphones haha and I guess I could! Maybe I will try in my spare time thanks!
#1346 [22:32] <pie_flavor> All right. Bye then
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#1353 [23:34] <sueminer> Hi - have uploaded mine craft onto my iPad to play with grandson. Minecraft crashes every time I press play. Would love some assistance. Not super tech savvy, but would love to play.
#1354 [23:37] <mattym> sueminer, There is an issue with the current version on some Apple devices, you will need to wait to see if the next update/patch resolves it.
#1355 [23:38] <sueminer> ipad mini with 9.3G available and just updated the OS just now
#1356 [23:38] <sueminer> Ah -OK - thanks
#1357 [23:39] <sueminer> So sort of out of luck until that haooens? thank you Mattym
#1358 [23:39] <sueminer> *happens*