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#4 [00:45] <ArcticoHD> I want to log in with my account but it won't go just by my mother on the computer i can log in
#5 [00:46] <mattym> ArcticoHD, What?
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#7 [00:52] <ArcticoHD> sry im german and only 13 im not very good at english
#8 [00:53] <mattym> ArcticoHD, Try to explain the problem differently.
#9 [00:53] <ArcticoHD> i cant log in with my account
#10 [00:54] <mattym> ArcticoHD, What happens when you try?
#11 [00:54] <ArcticoHD> on minecraft.net it says error
#12 [00:54] <ArcticoHD> and in the minecraft launcher it says invalid to log in
#13 [00:54] <mattym> ArcticoHD, What is the error?
#14 [00:55] <ArcticoHD> stands not there
#15 [00:55] <ArcticoHD> just error
#16 [00:55] <mattym> ArcticoHD, When you try to log into the site, what is the exact message it give you?
#17 [00:55] <ArcticoHD> wait a sec
#18 [00:56] <ArcticoHD> OOPS! Due to an error, your request could not be processed. Please try again
#19 [00:56] <mattym> ??> ArcticoHD tools/hjt
#20 [00:56] <Absol> ArcticoHD: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#21 [00:56] <Absol> ArcticoHD: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#22 [00:57] <ArcticoHD> which tools mattym
#23 [00:57] <mattym> ArcticoHD, Read the instructions Absol wrote
#24 [00:59] <ArcticoHD> i cant go on this site my virus program blocked it
#25 [01:00] <mattym> ArcticoHD, Then that Antivirus program is probably also causing the MC connection issue.
#26 [01:00] <mattym> ArcticoHD, Do you know which one it is?
#27 [01:00] <ArcticoHD> avast antivirus
#28 [01:01] * Anzhelika|Away is now known as Anzhi
#29 [01:01] <mattym> ArcticoHD, Hmm, usually not an issue unless you have another antivirus program also installed.
#30 [01:03] <ArcticoHD> no i have all other deleted and i have reseted my computer
#31 [01:03] <ArcticoHD> last week
#32 [01:03] <mattym> ArcticoHD, You may need to uninstall Avast, restart the computer. Test minecraft, if it works, install the latest Avast.
#33 [01:04] <ArcticoHD> my father has made this yesterday
#34 [01:04] <mattym> ArcticoHD, Are you sure its the only one installed?
#35 [01:04] <ArcticoHD> yes
#36 [01:04] <mattym> ArcticoHD, Avast has never prevented the HJT from working before.
#37 [01:05] <ArcticoHD> ok by me it says it is an occoured connection
#38 [01:05] <mattym> ArcticoHD, Not sure that translated righ
#39 [01:05] <ArcticoHD> no not occourend
#40 [01:05] <ArcticoHD> wait
#41 [01:06] <ArcticoHD> so i have disabled avast
#42 [01:06] <ArcticoHD> now i am on the site
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#44 [01:09] <ArcticoHD> so i have posted it and now
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#46 [01:09] <mattym> ArcticoHD, Need the link to it
#47 [01:09] <ArcticoHD> http://paste.ubuntu.com/23484353/
#48 [01:10] <mattym> ArcticoHD, Stop stealing accounts, get help elsewhere
#49 [01:10] <ArcticoHD> ????
#50 [01:10] <ArcticoHD> stealing accounts
#51 [01:10] <ArcticoHD> which accounts
#52 [01:10] <ArcticoHD> minecraft accounts or what
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#67 [03:17] <attaqif> my minecraft crash report!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
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#70 [03:18] <attaqif> halo
#71 [03:19] <attaqif> my minecraft is crash report !!!! why
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#73 [03:27] <Stese> Hmm... thats a helpful issue :/
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#82 [05:16] <brogas> Hey guys, got a small issue thought I will return to have a look at minecraft but appereantly my log in details dont appear to work anymore and purchased minecraft long long ago, + have no access to the old e-mail, any chances to recover?
#83 [05:17] <Andrio> ??> brogas account/send-email
#84 [05:17] <Absol> brogas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#85 [05:18] <Absol> brogas: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#86 [05:21] <brogas> the thing is it was done long long ago
#87 [05:21] <brogas> my account has been changed since then
#88 [05:21] <brogas> lol
#89 [05:22] <Andrio> changed how?
#90 [05:23] <brogas> I mean bank, cant recover transaction id lol
#91 [05:24] <Andrio> Mm
#92 [05:24] <Andrio> How long ago did you buy Minecraft?
#93 [05:26] <brogas> Honestly speaking no idea but it was like 8 years or something probably lol
#94 [05:27] <brogas> idk i bought when it came out
#95 [05:27] <brogas> seriously no clue lol
#96 [05:27] <Andrio> Earlier than mid-2011: To retrieve this ID, you will need to have saved your original purchase email. If you do not have this, you can contact customer support for alternate account verification methods.
#97 [05:28] <brogas> T_T unfortunately hotmail email is trash, they always block old inactive emails lol, anyhow thanks !
#98 [05:29] <Andrio> yeah
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#101 [05:40] <AnthonyGuerairia> Hello
#102 [05:40] <Chromaryu> Hi
#103 [05:41] <AnthonyGuerairia> I would like my account to be recovered, thank you.
#104 [05:41] <Chromaryu> ??> account/send-email
#105 [05:41] <Chromaryu> ??> AnthonyGuerairia account/send-email
#106 [05:41] <Absol> AnthonyGuerairia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#107 [05:41] <Absol> AnthonyGuerairia: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#108 [05:41] <Andrio> Recovered from what?
#109 [05:42] <Chromaryu> ^
#110 [05:43] <AnthonyGuerairia> The email associated with the account is anthony57400@hotmail.com and the username is AnthonyGuerairia instead I am not the transaction ID.
#111 [05:46] <Chunkr> We are unable to help you, contact Mojang.
#112 [05:47] <AnthonyGuerairia> OK.
#113 [05:47] * jose [jose@notlogged] has joined #minecrafthelp
#114 [05:48] <jose> zz49
#115 [05:48] <Chromaryu> what?
#116 [05:49] <jose> zz49
#117 [05:49] <Chromaryu> >[
#118 [05:49] <Andrio> Nice password.
#119 [05:49] <Chromaryu> ^
#120 [05:50] <jose> 8849
#121 [05:50] <jose> 7749
#122 [05:50] <jose> gtr
#123 [05:50] <jose> gta
#124 [05:50] <jose> jjkl
#125 [05:50] <jose> oññlk
#126 [05:50] <jose> mlñ´-
#127 [05:50] <jose> pñlkkl
#128 [05:51] <jose> ml.´ñlñ
#129 [05:51] <jose> mlm.ml-l
#130 [05:51] <jose> m,m,lñ-
#131 [05:51] <jose> ,l.-,ñ
#132 [05:51] * GreyVulpine kicked jose from #minecrafthelp (Reason: ose :Go away.)
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#135 [05:55] <tynan22> Hi i've had mincraft for years, and have only just started playing again. im pretty sure i migrated my account a few months ago, but now i've forgotten my email i used for my account. I can still log into minecraft as i know my username and password but no clue what the email is. Is there a way that i can change my email address without knowing the existing address?
#136 [05:56] <Lemon`> Um...
#137 [05:57] <Chromaryu> Umm
#138 [05:57] <Andrio> tynan22, if you can still log in without the email address, then it's not migrated.
#139 [05:57] <Chromaryu> ^
#140 [05:57] <tynan22> i see
#141 [05:58] <tynan22> but to migrate i need my email, so the problem still stands...
#142 [05:58] <Andrio> mm
#143 [05:58] <Andrio> I'm pretty sure you can't change the email address without knowing the old one.
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#153 [07:00] <weltmano> my minecraft do not open
#154 [07:01] <weltmano> my minecraft haves crashed
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#157 [07:48] <Scaredy> hello?
#158 [07:49] <Scaredy> Hey i just got minecraft for Pc, the java edition, And reently i started my trial of realms, Now my issue is i havent been able to do ANYTHING since i tried to start a server. I keep getting this message in the crash screen after i try to start minecraft: Exception in thread "main" java.lang.UnsatisfiedLinkError: C:\Users\SimRig\AppData\Roaming\.minecraft\versions\1.11\1.11-natives-80233845910056\lwjgl64.dll: Invalid
#159 [07:50] <Scaredy> I honestly wont be very happy if my trial runs out and i havent even gottten to try realms
#160 [07:52] <Scaredy> i have tried rebuilding the path myself but everytime i do, it says it was deleted after i get that error
#161 [07:54] <Scaredy> and please dont tell me to search for the answer, i spent the last 12 hours on google to No Avail, not even the minecraft website has anything that helps me
#162 [07:56] <GreyVulpine> Scaredy - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#163 [07:56] <Scaredy> ok gimme a sec
#164 [07:56] <Scaredy> Exception in thread "main" java.lang.UnsatisfiedLinkError: C:\Users\SimRig\AppData\Roaming\.minecraft\versions\1.11\1.11-natives-82021348627650\lwjgl64.dll: Invalid access to memory location at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1929) at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1847) at java.lang.Runtime.loadLibrary0(Runtime.java
#165 [07:57] <GreyVulpine> I need the full repor
#166 [07:57] <Scaredy> crap sry X3
#167 [07:57] <Scaredy> http://paste.ubuntu.com/23485627/
#168 [07:58] <GreyVulpine> That's the full report? That's all?
#169 [07:58] <Scaredy> i believe so, it shows up every time i try to launch minecraft
#170 [07:59] <Scaredy> do you need the game log too? you know where it says what its doing as it starts?
#171 [08:00] <GreyVulpine> Sure
#172 [08:01] <Scaredy> http://paste.ubuntu.com/23485642/
#173 [08:02] <Scaredy> there it is, it says the same thing every time. Ive even tried replacing the exe file and it just continues deleting it
#174 [08:02] * HylianBunny_CC [HylianBunny_CC@notlogged] has joined #minecrafthelp
#175 [08:04] <Scaredy> Ive been having trouble with the .jar file too, i cant seem to run it even though i have the latest version of java. ever since i started realms ive had nothing but issues from false How To's to just downloading or creating a resource pack.
#176 [08:05] <GreyVulpine> So, are you able to launch minecraft at all? Does the launcher run?
#177 [08:05] <Scaredy> The launcher shows, but when i hit play i get those messages
#178 [08:05] <GreyVulpine> Alright, launch minecraft. Before hitting Play, go to "Edit Profile".
#179 [08:06] <Scaredy> ok im there
#180 [08:06] <GreyVulpine> Have you tried deleting the minecraft files and letting the launcher redownload it yet?
#181 [08:07] <HylianBunny_CC> Hello.. I've been having an issue with something in my Minecraft game. So I recently loaded up 1.11 and experienced something very odd in my game. Chunks were showing up oddly, and some appeared to be unloaded despite being in my render distance. I went to /r/minecraft on reddit to get help, and I was told to follow this link: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag Image of
#182 [08:08] <HylianBunny_CC> Oops
#183 [08:08] <HylianBunny_CC> Forgot this: http://paste.ubuntu.com/23485641/
#184 [08:08] <Scaredy> Youre ok bunny, but i havent tried deleting everything, only select things that i thought could be causing the issue
#185 [08:08] <GreyVulpine> HylianBunny_CC - Do you experience this with a newly created world?
#186 [08:08] <HylianBunny_CC> No, it is all worlds and servers
#187 [08:09] <GreyVulpine> Scaredy - Go to "Open Game Dir", Delete everything but the saves folder, the resourcepacks folder, and your server.dat file
#188 [08:09] <HylianBunny_CC> uhm, yes i do
#189 [08:09] <GreyVulpine> Press Play afterwards, that'll redownload files fresh.
#190 [08:09] <GreyVulpine> HylianBunny_CC - Be aware that not everything I type is directed at you. My previous instructions were for somebody else
#191 [08:10] <HylianBunny_CC> I know
#192 [08:10] <GreyVulpine> HylianBunny_CC - So, it happens on all worlds, even newly created ones?
#193 [08:10] <HylianBunny_CC> Yes
#194 [08:10] <GreyVulpine> HylianBunny_CC - Do you happen to have a screenshot or two of this?
#195 [08:10] <HylianBunny_CC> I could get a few
#196 [08:10] <GreyVulpine> HylianBunny_CC - Could you? I would like to see.
#197 [08:11] <HylianBunny_CC> Alright, I am
#198 [08:11] <Scaredy> ok all gone except resources saves and that file. i even deleted my custon resource pack i had been working on :/
#199 [08:11] <GreyVulpine> Scaredy - Now, try minecraft, Let me know if you still experience the error
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#201 [08:12] <Scaredy> ye same error
#202 [08:13] <GreyVulpine> Scaredy - Right, open up minecraft again. Go to "Edit profile", next to the executable line, let me know if that checkbox is marked.
#203 [08:13] <Scaredy> no its not
#204 [08:13] <GreyVulpine> Alright, check that box. Do you know how to change that path to point to the java install currently on your computer?
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#206 [08:14] <HylianBunny_CC> http://i.imgur.com/P79uL1u.png
#207 [08:14] <HylianBunny_CC> http://i.imgur.com/XbNbCSx.png
#208 [08:14] <HylianBunny_CC> two screenshots
#209 [08:14] <GreyVulpine> HylianBunny_CC - Go to your minecraft's video options. Have you changed anything in there at all from default?
#210 [08:14] <HylianBunny_CC> Yes, but they are minor changes.
#211 [08:15] <GreyVulpine> HylianBunny_CC - This is a problem typically caused by one or two settings. What is your chunk render distance set to?
#212 [08:15] <HylianBunny_CC> I've tried messing around with them to see if they caused this
#213 [08:15] <Scaredy> Yes but thats the thing, ever since i tried to run that .jar file my java hasnt been working properly, like at all. i been struggling hardcore, and i went to college for this stuff X3
#214 [08:15] <GreyVulpine> Scaredy - I'm sorry, run what .jar file?
#215 [08:15] <HylianBunny_CC> My game is reloading up
#216 [08:16] <HylianBunny_CC> My chunk render distance is at 8.
#217 [08:16] <GreyVulpine> HylianBunny_CC - Mipmap level?
#218 [08:16] <HylianBunny_CC> off
#219 [08:16] <Scaredy> minecraft_server.1.11.jar
#220 [08:16] <GreyVulpine> HylianBunny_CC - VBO?
#221 [08:16] <HylianBunny_CC> on
#222 [08:17] <GreyVulpine> Scaredy - Ah, were you trying to run a server?
#223 [08:17] <GreyVulpine> HylianBunny_CC - Hmm. One moment.
#224 [08:17] <Scaredy> when i run it in the cmd i get a message telling me to try and adjust the PATH values. Yes i wanted to have my own server on my new beefy computer
#225 [08:17] <HylianBunny_CC> ok, thanks for the help so far
#226 [08:18] <GreyVulpine> Scaredy - Oh boy. What did you adjust your path value to?
#227 [08:18] <Scaredy> I didnt, thats the thing. I havent learned alot about path values so i left it alone
#228 [08:18] <Scaredy> and just got realms instead
#229 [08:19] <GreyVulpine> That's good, don't adjust the path value if you don't totally know what you're doing. It can cause quite a bit of trouble if you mess with it in the wrong way.
#230 [08:19] <GreyVulpine> Too many times I've had to help people fix that, after somebody messed with it from a forum post they found.
#231 [08:20] <GreyVulpine> Alright, back to the issue at hand. Have you tried adjusting the executable path from the launcher's "Edit Profile" prompt yet?
#232 [08:20] <Scaredy> it is possible that i accidentally deleted something, im looking at the values now and there seems to be a cuple missing, there were at least 2 more values on this chart last i looked ??
#233 [08:20] <GreyVulpine> HylianBunny_CC - One moment, just downloading minecraft again, I don't remember the video options screen off the top of my head.
#234 [08:20] <HylianBunny_CC> Ok
#235 [08:21] <GreyVulpine> Scaredy - Say again? What value? Post it here
#236 [08:21] <Scaredy> Oh uhh no, ive been tinkering with java
#237 [08:21] <GreyVulpine> Scaredy - How, exactly?
#238 [08:21] <Scaredy> hold on, ill post the path values
#239 [08:24] <Scaredy> ummm, ok so apparently my path is set directly to minecraft
#240 [08:24] <GreyVulpine> Scaredy - Screenshot please
#241 [08:25] <Scaredy> ok how do i send the screenshot
#242 [08:25] <GreyVulpine> Scaredy - http://imgur.com
#243 [08:26] <GreyVulpine> HylianBunny_CC - Alright, could you try toggling VBO back to On, see if that makes any difference?
#244 [08:26] <HylianBunny_CC> Ok
#245 [08:26] <Scaredy> Im not sure what you wnat me to do vulpine...
#246 [08:26] <Scaredy> i dont have social media accounts
#247 [08:27] <GreyVulpine> Scaredy - Upload a screenshot of this path that you see to http://www.imgur.com and give me the URL to it
#248 [08:27] <HylianBunny_CC> There is no difference in what it does.
#249 [08:29] <Scaredy> http://imgur.com/a/uPW0B
#250 [08:29] <Scaredy> Its the highlighted one
#251 [08:29] <Scaredy> and inside it are a bunch more variables
#252 [08:29] <Scaredy> ill cap that too
#253 [08:29] <GreyVulpine> Scaredy - Ah, crap. Edit that, copy it. Post it here
#254 [08:30] <Scaredy> http://imgur.com/a/e9OS5
#255 [08:31] <Scaredy> Yeeeah i was always a hands on networking kind of guy, i never learned alot about java
#256 [08:31] <GreyVulpine> Scaredy - Remove only that one path to minecraft. Do not remove anything else.
#257 [08:31] <GreyVulpine> HylianBunny_CC - Hmm. alright. One moment, let's see if I can find a driver update for you.
#258 [08:31] <HylianBunny_CC> Alright.
#259 [08:32] <Scaredy> ok done
#260 [08:32] <GreyVulpine> HylianBunny_CC - Download and install the Catalyst Software Suite from: http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
#261 [08:32] <GreyVulpine> Scaredy - Try minecraft?
#262 [08:33] <Scaredy> i just did, same error
#263 [08:33] <Scaredy> I swear this is unreal!
#264 [08:33] <HylianBunny_CC> Ok.
#265 [08:33] <GreyVulpine> Scaredy - You've closed down minecraft and reopened it, right?
#266 [08:34] <Scaredy> yep, did it again too, same message
#267 [08:36] <GreyVulpine> Okay. Close minecraft. Head to C:\Program Files (x86)\minecraft. You should see a Runtime folder in there. Delete it, reopen and run minecraft to let minecraft redownload that.
#268 [08:38] <Scaredy> LOL i beat you to it XD
#269 [08:39] <Scaredy> I thought that might be it so i was already in the bin, come to find out the executable location is different than the actual location of the javaw.exe file
#270 [08:39] <GreyVulpine> Right, minecraft uses its own java install in that path. If that doesn't work, we can try the java that you've installed on your system instead.
#271 [08:40] <Chunkr> Minecraft comes bundled with it's own JRE, so unless you have junk in your path it should work just fine.
#272 [08:43] <Scaredy> Oh Shnapp! Thats it! I was trying to get my java to run for my server it must have been colliding with that one when i waqs messing with stuff for the server. Yeah how do i use my java? thats what ive been attempting
#273 [08:43] <Scaredy> Aaand crud it didnt work :/
#274 [08:49] <Scaredy> whelp, thx for tryin, i guess ill just continue tinkering with everything until it either works or i get bored
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#277 [08:52] <Scaredy> imma try ooone more thing and let you know if it works
#278 [08:55] <Scaredy> Nope, i tried changing the executable to My java. It didnt work but it DID give me a different massage. well the same but different
#279 [08:58] <GreyVulpine> Post it?
#280 [08:59] <Scaredy> http://paste.ubuntu.com/23485849/
#281 [09:01] <HylianBunny_CC> I believe my problem has been fixed, I'll test it.
#282 [09:02] <Scaredy> Ok i notice in the code theres a %1 after the .dll, is that supposed to be?
#283 [09:03] <GreyVulpine> Hmm, no...
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#287 [09:05] <Scaredy> Im doing some research now, so far all i can dig up is its a bug in java
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#290 [09:06] <HylianBunny_CC> You know I said I think my problem was fixed?
#291 [09:06] <HylianBunny_CC> haha
#292 [09:06] <HylianBunny_CC> haha..
#293 [09:07] <HylianBunny_CC> It isnt fixed..
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#295 [09:13] <Kohsbin> I am confused
#296 [09:13] <Kohsbin> i have purchased Minecraft full game now but i am not a premium?
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#302 [09:29] <HylianBunny_CC> ...
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#304 [09:29] <HylianBunny_CC> well, bye
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#310 [09:40] <TheLance38> Hi! I'm french and, so when i chick on "play" to play, obviously, a error message apear like : "Lack of uptated graphiques drivers", so i'm on Dxdia ans i am here now, why can't i play...?
#311 [09:41] <TheLance38> i have a lick to you : http://paste.ubuntu.com/23486017/
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#316 [09:52] <SpyZee> spyz.ytc@gmail.com
#317 [09:52] <SpyZee> Hey can somone help me? My Minecraft is crashing - it says pixel format no accelerated, please go to http://paste.ubuntu.com/23486057/ for the crash report and my system information. Please help! Thanks
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#326 [10:13] <edgamer> i cant rember my username or password
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#335 [10:24] <Xintal> hey guys, I've got a question. When I try to integrate my old as dirt minecraft account into a mojang account, it tells me it's already been done
#336 [10:24] <dgrayed> Currently need help figuring out which email I migrated my old premium account to. I know my username before I moved it to an email
#337 [10:24] <Xintal> but my mojang account still says I don't have minecraft
#338 [10:24] <GreyVulpine> Xintal - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#339 [10:24] <Xintal> cool, thanks!
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#343 [10:28] <Xintal> is there anything else to try in the meantime?
#344 [10:28] * Snowmanot is now known as Snowman
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#346 [10:28] <GreyVulpine> Not so much, no.
#347 [10:29] <Xintal> man, you gotta contact the old money handling partners for your old transaction number and everything
#348 [10:29] <Xintal> at this rate it's probably just easier to buy the game again lol
#349 [10:30] <dgrayed> How about my issue Grey? Anything you would recommend
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#351 [10:30] <GreyVulpine> dgrayed - Pretty much the same deal, you need to contact Mojang Support
#352 [10:31] <dgrayed> Okiedokie, thanks
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#358 [10:49] <Justin_Chen> Hello?
#359 [10:49] <Stese> Hi Justin
#360 [10:49] <Justin_Chen> Hello good sir, my name is a justin chen and I work in a sweatshop, I was wondering if you would happen to have any good java code?
#361 [10:50] <Justin_Chen> Also there is a pint of tabasco sauce stuck in my urethra, it burns... bad
#362 [10:50] * GreyVulpine kicked Justin_Chen from #minecrafthelp (Reason: ustin_Chen :Meep Meep. Go away.)
#363 [10:50] <Stese> lol
#364 [10:50] <mattym> Damn
#365 [10:50] <mattym> Thats something new to wake up to
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#374 [11:14] <eduardo> vai g3a
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#379 [11:30] <roelhof> ---- Minecraft Crash Report ---- // Uh... Did I do that? Time: 16-11-16 18:30 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Display.
#380 [11:30] <roelhof> what is the problem when i get this
#381 [11:30] <fancy_pants99> what do i do if i try to run an add-on and it asks me what app to use to run it
#382 [11:30] <mattym> ??> roelhof win/dxdiag
#383 [11:30] <Absol> roelhof: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#384 [11:30] <mattym> roelhof, Please get the link the instructions from Absol have you create.
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#386 [11:31] <roelhof> thanks i give it a try
#387 [11:33] * Bl0ckbuster96 [Bl0ckbuster96@notlogged] has joined #minecrafthelp
#388 [11:34] <Bl0ckbuster96> hello?
#389 [11:34] <Bl0ckbuster96> i need help with my account email, i requested for my password to be reset but the email hasnt gotten to me in like 2 hours
#390 [11:35] <mattym> Bl0ckbuster96, Did you try it again?
#391 [11:35] <Bl0ckbuster96> ive tried it like 50 times
#392 [11:35] <mattym> ??> Bl0ckbuster96 login/throttle
#393 [11:35] <Absol> Bl0ckbuster96: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#394 [11:35] <Absol> Bl0ckbuster96: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#395 [11:36] <Bl0ckbuster96> yeah i dont wanna be that guy
#396 [11:36] <Bl0ckbuster96> but i dont think thats going to work
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#399 [11:36] <Bl0ckbuster96> because the problem is i am not getting the email to reset it
#400 [11:36] <EchoEmerald> Is anyone else unable to login?
#401 [11:36] <mattym> Bl0ckbuster96, You locked yourself out by trying to many times. It will not send you the email during this time
#402 [11:36] <Bl0ckbuster96> ohhhhhhhh
#403 [11:36] <Bl0ckbuster96> thanks matt
#404 [11:37] <mattym> Bl0ckbuster96, You need to wait 3 hours without trying to do anything to it
#405 [11:37] <EchoEmerald> I cant login
#406 [11:37] <Bl0ckbuster96> so does that 3 hours reset every time i try?
#407 [11:37] <mattym> Bl0ckbuster96, Then send another request
#408 [11:37] <EchoEmerald> My password doesnt work
#409 [11:37] <mattym> Bl0ckbuster96, Yes
#410 [11:37] <Bl0ckbuster96> crap, thanks
#411 [11:37] <mattym> EchoEmerald, What error do you get?
#412 [11:37] <EchoEmerald> Ive reset it like 5 times
#413 [11:37] <EchoEmerald> It just says
#414 [11:38] <EchoEmerald> InvalidCredentialsException
#415 [11:38] <mattym> ??> EchoEmerald login/throttle
#416 [11:38] <Absol> EchoEmerald: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#417 [11:38] <Absol> EchoEmerald: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#418 [11:39] <EchoEmerald> Okay, thanks!
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#420 [11:41] <roelhof> http://hopper.minecraft.net/help/technical-support-resources error 503
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#422 [11:42] <mattym> Red_M, You need to follow the instructions here http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#423 [11:42] <roelhof> i did
#424 [11:42] <mattym> roelhof, Nope
#425 [11:42] * EchoEmerald [EchoEmerald@notlogged] has quit. (Ping timeout: 195 seconds)
#426 [11:42] <roelhof> the last step i get error 503
#427 [11:42] <roelhof> http://paste.ubuntu.com/23486522/
#428 [11:43] <mattym> roelhof, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#429 [11:43] <roelhof> laptop also with 10. ok i will put 7 on it again
#430 [11:44] <mattym> roelhof, The laptop may work with windows 10 and the game
#431 [11:44] <roelhof> ok i give it a try
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#436 [12:01] <Ajgametube> We had problems getting minecraft to load after update on ipad2. No it loads but the look up adn look down are wrong when swiping up and down. We cant find setting to change this. Invert y axis doenst help.
#437 [12:03] * Seclaitex [Seclaitex@notlogged] has joined #minecrafthelp
#438 [12:04] <Seclaitex> Hello i can't Login into my Minecraf Account #
#439 [12:04] <mattym> Ajgametube, Which setting did you sadjust the Y axis in
#440 [12:04] <mattym> Seclaitex, What happens when you try?
#441 [12:05] <mattym> Ajgametube, There are different settions options for if you are using an Keyboard, Controller, or the Screen(touch)
#442 [12:05] <Seclaitex> Its come E-Mail or Passwort is rong and when i would like to reset my passowrt i don't become a message from Mojang
#443 [12:05] <mattym> ??> Seclaitex login/throttle
#444 [12:05] <Absol> Seclaitex: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#445 [12:05] <Absol> Seclaitex: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#446 [12:06] <Seclaitex> Ok thank you very much for your help
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#448 [12:17] <Ajgametube> i selected Touch in settings
#449 [12:18] <mattym> Ajgametube, And did you toggle the "Invert Y-Axis" and see if it worked?
#450 [12:18] <mattym> Ajgametube, Even if you dont use an external keyboard or controller, try also making sure the setting is the same in those options as well
#451 [12:18] <Ajgametube> yes i toggled but no difference
#452 [12:21] <Ajgametube> Mattym, thanks it works. toggled them all. great. your a life saver, my daughter was going nuts
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#457 [12:27] <Amber_> HI, I can't log into minecraft on my new sony computer...it says that I need to update my graphics driver, but the computer says I have the latest version. Minecraft Crash Help sent me here with this link http://paste.ubuntu.com/23486720/
#458 [12:27] <mattym> Amber_, One moment
#459 [12:28] <Amber_> ok thanks :)
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#461 [12:28] <Lezappen> Why does my minecraft crash? I recently disabled my graphics card because it kept "not responding but has successfully recovered". http://paste.ubuntu.com/23486731/
#462 [12:29] <mattym> Amber_, Download and Install the file from this page http://www.geforce.com/drivers/results/110260
#463 [12:29] <mattym> Lezappen, You will need to re-enable it.
#464 [12:29] <Amber_> ok i will
#465 [12:29] <Lezappen> Thank you, according to my browser, this will take 6 minutes
#466 [12:29] <mattym> Lezappen, That link wasnt for you
#467 [12:30] <Lezappen> right
#468 [12:30] <mattym> Lezappen, It would also appear that you have either never installed, or remove every driver on your computer.
#469 [12:31] <Amber_> hahhaa 8 mins and counting
#470 [12:31] <Lezappen> I disabled it in the device manager
#471 [12:32] <Lezappen> because I wanted to test out if the game wouldn't crash on the integrated graphics
#472 [12:32] <Lezappen> the intel HD graphics 4000
#473 [12:33] <mattym> Lezappen, You but like I said, you have no drivers installed.
#474 [12:33] <mattym> For anything
#475 [12:33] <Lezappen> oh
#476 [12:34] <mattym> You also need to clean up some space on your main hard drive.
#477 [12:35] <Lezappen> so my main hard drive is full, which could be the cause of some crashes ?
#478 [12:35] <mattym> Lezappen, Not sure if it will directly effect the game, but it will cause issues in general
#479 [12:35] <Lezappen> I have one issue here : http://paste.ubuntu.com/23486761/ is it related ?
#480 [12:36] <mattym> Lezappen, Yeah, thats the crash you get when you have no graphics drivers
#481 [12:36] <Lezappen> updating graphics drivers
#482 [12:37] <mattym> Lezappen, You should also pull up your motherboard model on the MSI site and get just about every driver they have for it.
#483 [12:38] <Lezappen> ok, I should do that, I tried updating the driver for the graphics card but got this error : https://gyazo.com/e57c761a0ab11b781d7d76271e964433
#484 [12:38] <Amber_> download complete
#485 [12:40] <Amber_> should I put the download into my graphics driver?
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#487 [12:44] <mattym> Amber_, Run/Install the file you downloaded
#488 [12:44] <mattym> Lezappen, Did you re-enable your graphics card?
#489 [12:45] <mattym> Lezappen, Also, drivers NEED to be installed on your C: drive, and like I said, its probably below the minimum free space to work properly
#490 [12:45] <Lezappen> downloading the drivers
#491 [12:45] <Lezappen> https://www.msi.com/Motherboard/support/Z97-PC-MATE.html#down-driver&Win7%2064
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#493 [12:46] <Amber_> ok, file saving to computer
#494 [12:46] <Lezappen> do I need all of them?
#495 [12:46] <Lezappen> my graphics card is reenabled
#496 [12:47] <mattym> Lezappen, No, would get the Chipset drivers, LAN/Ethernet driver, USB, driver, and onboard video driver
#497 [12:47] <mattym> Lezappen, And i guess the audio one as well
#498 [12:48] <Lezappen> Doing it right now
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#501 [12:50] <Amber_> it could not install because my graphics driver could not find compatible graphics hardware
#502 [12:50] <mattym> Amber_, One moment
#503 [12:52] <Amber_> ok
#504 [12:52] <mattym> Amber_, It would appear that Sony has prevented you from installing a driver not supplied by them, and they do not have a Windows 10 driver available for you.
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#506 [12:53] <addd> Minecraft doesn't launch (Mac OS 10.9.5)
#507 [12:53] <mattym> addd, What happens when you try?
#508 [12:54] <addd> It seems to start launching and then stops after 2 seconds
#509 [12:54] <mattym> addd, No errors, crashes? Just stops responding or dissapears?
#510 [12:54] <addd> It starts jumping in the Dock, then stops after 2 seconds
#511 [12:55] <mattym> addd, Does the launcher open?
#512 [12:55] <addd> Sorry, where is the launcher?
#513 [12:55] <Lezappen> I'll need to restart the computer to install the drivers
#514 [12:55] <mattym> addd, The launcher is for all intents and purposes "the game"
#515 [12:56] <mattym> addd, So nothing at all happens when you try to start it?
#516 [12:56] <addd> Sorry... nothing
#517 [12:56] <mattym> Lezappen, Yeah thats normal
#518 [12:56] <Amber_> Is there anything else I could do? Is it possible to override sony?
#519 [12:56] <mattym> addd, Are you using the game/launcher download from minecraft.net/download
#520 [12:56] <mattym> Amber_, You would need to contact their support for how to do that.
#521 [12:57] <addd> I originally bought it and downloaded it from minecraft.net and it worked for a few eeks
#522 [12:57] <addd> weeks
#523 [12:57] <mattym> addd, How long ago?
#524 [12:57] <addd> Today it stopped working
#525 [12:58] <addd> Can't remember, not too long ago
#526 [12:58] <mattym> ??> addd mac/reinst
#527 [12:58] <Absol> addd: You may need to reinstall the locally installed files that Minecraft puts into place.
#528 [12:58] <Absol> addd: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#529 [12:58] <mattym> addd, Try the instructions Absol wrote
#530 [12:58] <addd> I looked on minecraft.net for any email or phone contact, and couldn't find
#531 [12:58] <addd> OK
#532 [13:00] <addd> I tried to run the command curl -L git.io/rmc | sh in a terminal
#533 [13:00] <addd> Didn't help
#534 [13:00] * Lezappen_ [Lezappen_@notlogged] has joined #minecrafthelp
#535 [13:00] <Lezappen_> restarted the computer
#536 [13:00] <mattym> addd, Try the Mac download from this page minecraft.net/download/alternative
#537 [13:01] <Lezappen_> How can I check if the drivers have installed correctly ?
#538 [13:01] * Lezappen [Lezappen@notlogged] has quit. (Ping timeout: 195 seconds)
#539 [13:01] <mattym> Lezappen_, Which ones have you installed so far?
#540 [13:02] <Lezappen_> I lost track since some of them didn't want to install for various reasons
#541 [13:02] <Lezappen_> I think I successfully installed 4 of them
#542 [13:02] <mattym> Lezappen_, Did the graphics driver install?
#543 [13:02] <Lezappen_> Is there a way to find out :/
#544 [13:03] <mattym> Lezappen_, Try running the game
#545 [13:03] <Lezappen_> The game is running
#546 [13:04] <Lezappen_> I hope it solved the problem
#547 [13:04] <mattym> Lezappen_, Should be ok then, if you want, generate a new dxdiag report and get me the link to it. Should be able to see what was done.
#548 [13:04] <Lezappen_> ok wait addd sec
#549 [13:05] <Lezappen_> ok wait a sec
#550 [13:05] <Lezappen_> http://paste.ubuntu.com/23486896/
#551 [13:07] <mattym> Well thats just odd...
#552 [13:07] <mattym> Graphics driver is installed, but not showing up in the system device list.
#553 [13:08] <Lezappen_> I don't know what that means
#554 [13:08] <Lezappen_> the fact that it doesn't show up
#555 [13:08] <mattym> Nor do I, which is why i say its odd
#556 [13:09] <Lezappen_> my game hasn't crashed since I downloaded and installed the drivers
#557 [13:09] <mattym> Lezappen_, Also you may want to use the driver found here http://www.nvidia.com/Download/driverResults.aspx/111026/en-us
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#559 [13:09] <mattym> Lezappen_, Its newer than the one you got
#560 [13:10] <Lezappen_> downloading
#561 [13:10] <Lezappen_> it will take 7 minutes
#562 [13:10] <dragonmonkey> I would like to report a player but the server he was on doesn't have the report player active.
#563 [13:11] <mattym> dragonmonkey, Then there is nothing you can do.
#564 [13:12] <addd> mattym - thank you SO much, you helped me!
#565 [13:13] <addd> It works
#566 [13:14] <dragonmonkey> *sigh*, the reason I wanted to report him is because he was threatening to rape my son, who uses my account because the minecraft skin is a girl when I got on and told him it wasn't ok, he threatened to hack my IP address and ruin my pc, I know that anyone can say anything online, however I also know that hackers do exist and like to gloat about their talents.
#567 [13:14] <mattym> dragonmonkey, And if that happened on a specific server, it is for them to deal with, if they dont have a method for dealing with it, you cannot do anything.
#568 [13:16] <dragonmonkey> the only way to report him to the website is if I use mclogin.enjin.com and it's still on 1.9.2 I'm on 1.11
#569 [13:16] * szymon52 [szymon52@notlogged] has joined #minecrafthelp
#570 [13:16] <mattym> dragonmonkey, Then like I said. Nothing anyone else can do about it.
#571 [13:17] <Lezappen_> (Installing the driver)
#572 [13:17] <dragonmonkey> ok
#573 [13:20] <addd> When I launch minecraft, I see my profile name on the left side of the Launcher, but the name on the right side, where it says "Welcome,..." is different
#574 [13:20] <addd> How can I change it to the profile name?
#575 [13:20] <mattym> addd, one moment
#576 [13:21] <addd> Thsnkd
#577 [13:21] <addd> Thanks
#578 [13:23] <mattym> addd, The name on the right is your username correct?
#579 [13:23] <Lezappen_> Updated the driver, thanks for your help, I think the problem was mainly due to the low memory on the main hard drive and the missing drivers for the motherboard
#580 [13:23] <addd> mattym, not sure
#581 [13:24] <mattym> addd, Well the name on the left the "Profile Name" is just the launcher profile and has nothing to do with you account/user
#582 [13:24] <Lezappen_> mattym, thank you for your help, I'll come back if any further problems occur, everything seems to be working fine now
#583 [13:24] <addd> How do I change the one on the right then?
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#585 [13:25] <Lezappen_> ;)
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#587 [13:26] <mattym> addd, The one on the right is your username.
#588 [13:26] <mattym> addd, The one you chose when you made the account
#589 [13:27] <addd> I see... Can it be changed?
#590 [13:27] <mattym> addd, Have you changed it before?
#591 [13:27] <Lezappen_> ok, somehow the drivers I added made it so I can't hear any audio whatsoever :(
#592 [13:28] <addd> mattym, I'm not sure. You see, it's my daughter who actually plays, I am her father and I'm here trying to help her with problems...
#593 [13:28] <mattym> Lezappen_, Did you add the audio drivers from MSI?
#594 [13:28] <Lezappen_> yes
#595 [13:28] <mattym> addd, Then log in at account.mojang.com/me and you should have the option to change it. If you have not changed it within the last 30 days.
#596 [13:29] <mattym> Lezappen_, You may need to first restart and see if it works, otherwise you may need to use the audio setting software it installed to adjust it.
#597 [13:29] <mattym> Lezappen_, It may be trying to output sound to the wrong device.
#598 [13:29] <Lezappen_> I'll go in the devide manager and have a look
#599 [13:30] <mattym> Lezappen_, No
#600 [13:30] <Lezappen_> ok
#601 [13:30] <mattym> Lezappen_, There should be some sort of software installed by the driver for handling the sound
#602 [13:31] <Lezappen_> where can I find it?
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#604 [13:32] <mattym> Lezappen_, Should be a program by the company "Realtek"
#605 [13:32] <Lezappen_> ok, I'll search for that
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#608 [13:33] <Lezappen_> NVidia HD Audio driver
#609 [13:34] <Lezappen_> installed today
#610 [13:34] <Lezappen_> should I remove?
#611 [13:34] <addd> mattym, Sorry but I can't see my user blame (the one which appears on the bottom right side of the Launcher) in my Account Settings
#612 [13:34] <mattym> Lezappen_, No
#613 [13:35] <Lezappen_> just restart the cpu
#614 [13:35] <mattym> Lezappen_, Thats for if you do audio over HDMI from the video card to a monitor with speakers
#615 [13:35] <mattym> addd, When did you get the game?
#616 [13:36] <mattym> addd, Within the last year?
#617 [13:36] <addd> mattym, My daughter created her name long ago when playing on her mobile device. I bought her the Desktop version a few weeks ago
#618 [13:37] <addd> Only then I created the password and entered an email address. Can't remember creating a user name
#619 [13:37] <mattym> addd, Ok, mobile and PC are different. And by what I can tell, that user (blame) has been around for a lot longer than a year. So you are not logged into your account.
#620 [13:37] <Lezappen_> restarting my cpu
#621 [13:37] <addd> mattym, what user?
#622 [13:38] <mattym> addd, What did you say the username that shows up on the bottom right of the launcher was?
#623 [13:38] <addd> mattym, Is it OK to give such info here?
#624 [13:38] <mattym> addd, Yes
#625 [13:38] <addd> Cute_Loo
#626 [13:38] <mattym> addd, Never post the email or password. Usernames are pretty much public
#627 [13:39] <addd> mattym, Thanks
#628 [13:39] <mattym> addd, And is that the name you see when you log into account.mojang.com/me
#629 [13:39] <addd> No, I don't see any name there - only an email address
#630 [13:40] <mattym> addd, Just log in at account.mojang.com/me and look at the page there, dont go to any further settings
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#633 [13:41] <Lezappen> After restarting my computer I have my sound back
#634 [13:41] <addd> mattym, Oh I see - the name Cute_Loo is there and the option to change! I missed it before!
#635 [13:42] <mattym> addd, Yeah, thats the username on the account
#636 [13:42] <Lezappen> audio is good, minecraft hasn't crashed and the mic works, all seems good for now, thank you mattym ;)
#637 [13:42] <mattym> addd, You can only change it once every 30 days
#638 [13:42] <mattym> Lezappen, Also noticed there was Turtle beach hardware
#639 [13:42] <Lezappen> ye
#640 [13:42] <Lezappen> yes
#641 [13:42] <mattym> Lezappen, With drivers/software from 2013
#642 [13:42] <mattym> Lezappen, You may also want to update that if you cant
#643 [13:42] <mattym> can*
#644 [13:43] <Lezappen> I'll keep that in mind if it stops working
#645 [13:43] <addd> mattym, Thank you so much - again!
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#650 [14:04] <Cclay21> I am having trouble with logging in. When I open up the launcher and press play it brings me to game output. When I check the launch log it says could not open. Thank you for reading this message
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#653 [14:14] <FraeuleinSara> I get an Invalid credentials error whereever I try to log in. I haven't changed my credentials and I tried to reset my password as well, but do not get any email to do so.
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#657 [14:24] <shadowking118> I want to change my email address and I cannot remember one of the security questions and my old email got hacked I need to change it
#658 [14:24] <shadowking118> help me change my email address for my minecraft account
#659 [14:25] <shadowking118> How can I change my email address for my minecraft account when I cant remember the security questions?
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#662 [14:34] <UnSafeHairBall> Hey!
#663 [14:34] <UnSafeHairBall> So I'm dumb and locked myself out my account while trying to migrate. How do I go about unlocking my account?
#664 [14:35] <GreyVulpine> Either wait, or message customer support
#665 [14:36] <UnSafeHairBall> Whats the wait time?
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#669 [14:44] <mattym> UnSafeHairBall, 3 hours from last attempt. Trying again before will reset it.
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#672 [14:46] * Apeslips [Apeslips@notlogged] has joined #minecrafthelp
#673 [14:47] <Apeslips> Hi! I am trying to migrate my old Minecraft account (from 2010) to a Mojang account. But I can't remember neither username nor password. I have my receipt from when I bought the game, but I can't find any contact email for Mojang
#674 [14:49] <GreyVulpine> Apeslips - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#676 [14:49] * szymon52 [szymon52@notlogged] has quit. (Ping timeout: 195 seconds)
#677 [14:50] <Apeslips> GreyVulpine: Thank you!
#678 [14:53] * Milan [Milan@notlogged] has joined #minecrafthelp
#679 [14:53] <Milan> Heyy There!
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#682 [14:53] <Milan> i cant log in to minecraft.net and minecraft launcher so i changed my email and password and i still cant login
#683 [14:54] <Milan> my username is TSCHyperNova
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#690 [15:01] <Asboy> I am a ps4 minecraft player when I go on ps4 minecraft all my saves are not there can anyone help
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#693 [15:03] <mattym> Asboy, If you have a PS+ subscription, check to see if you uploaded any saves.
#694 [15:05] <Asboy> Mattym they are there but they don't show up as well
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#698 [15:18] <the_angry_bush> My email wont work and ive want to play minecraft again but it wont work
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#708 [15:34] <SmhKristen> when I play Minecraft my sensitivity moves super fast making it unable to play with. It's hard to pinpoint one location when my character is turning so fast and i woudl like some help!
#709 [15:36] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
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#717 [15:44] <SmhKristen> when I play Minecraft my sensitivity moves super fast making it unable to play with. It's hard to pinpoint one location when my character is turning so fast and i would like some help!
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#719 [15:46] <Cameron> How do I receive our 1year free education license
#720 [15:47] * Romance [Romance@notlogged] has joined #minecrafthelp
#721 [15:47] <Cameron> We previously purchased the former Minecraft Edu product
#722 [15:47] <Romance> Hello Guys
#723 [15:47] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
#724 [15:47] <Romance> I forgot my Name,PW,Email adress is long time that i dont play Minecraft, what can i do now
#725 [15:48] <SmhKristen> no replys for hours
#726 [15:48] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
#727 [15:49] <mattym> SmhKristen, Youve been here no more than 15 minutes
#728 [15:49] <mattym> Romance, If you forgot all of that, likely nothing.
#729 [15:49] <mattym> ??> Romance mojang/email
#730 [15:49] <Absol> Romance: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#731 [15:49] <Absol> Romance: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#732 [15:49] <mattym> Romance, Try to fill out the form Absol linked.
#733 [15:51] <SmhKristen> If i compeletly unistall minecraft will it help? Ive already reparied it a few times with no change.
#734 [15:52] <mattym> SmhKristen, you have a very common issue, that if you bothered to search for an answer for, you would have found one.
#735 [15:52] <SmhKristen> I have bothered they are old and dont work....
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#737 [15:55] <SmhKristen> wtevr ill leave
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#739 [15:59] <MAJOR> Does anyone know if diamonds can spawn above ground at all
#740 [16:00] <mattym> MAJOR, In the regular game no, i dont believe so. At least not as an ore.
#741 [16:00] <mattym> MAJOR, Its possible to find diamonds themselves in village, temple chests
#742 [16:01] <MAJOR> Ok thanks i migh be using this more often, i was having a debate with a friend of mine lol
#743 [16:02] <mattym> MAJOR, This is more for technical help, if you really want the best answers to ingame questions, check the forums.
#744 [16:03] <MAJOR> I know but it was hard to get a definitive answer to it but i appreciate the help, I will use this for some technical help too.
#745 [16:04] <MAJOR> Acualy i was wondering, my brother had a really old minecraft account, and he stopped playing for a little while for an update and for some reason it won't let him login anymore.
#746 [16:05] <mattym> MAJOR, Whats his ingame playername?
#747 [16:05] <MAJOR> Pokemandanlvl45 (he used it from a youtuber)
#748 [16:06] <MAJOR> After the youtuber changed it
#749 [16:06] <mattym> MAJOR, From what im able to see, it looks like a migrated account. That hasnt been changed(usually means its not been hacked)
#750 [16:07] <mattym> MAJOR, As long as hes using his email and password to log in it should be fine.
#751 [16:07] <MAJOR> ok i'll check and see, thanks for your help.
#752 [16:07] <MAJOR> ok i'll check and see, thanks for your help.
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#756 [16:14] <Thekittygoogle> Is it posible to find diamonds above later 15 if we exclude villages and such?
#757 [16:14] <mattym> Thekittygoogle, In the regular/vanilla game, no.
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#759 [16:15] <Thekittygoogle_> Is it possible to get diamonds without finding chest above Y cordinats 15?
#760 [16:16] <mattym> Thekittygoogle, In the regular/vanilla game, no.
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#762 [16:16] <karim> hi how to upgrade from ps3 to ps4
#763 [16:17] <mattym> karim, What do you mean?
#764 [16:17] <karim> i have minecraft for ps3 on my psn and i want to upgrade for 3$ to ps4
#765 [16:17] <mattym> karim, Are you logged into the same account you had on PS3?
#766 [16:18] <karim> yes but its show 18$
#767 [16:18] <mattym> karim, Then that offer has probably expired.
#768 [16:19] <mattym> karim, Did you buy the PS3 version on PSN or on Disc?
#769 [16:19] <karim> oh ok i search on web but dont show any date of expiration
#770 [16:19] <karim> psn
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#772 [16:20] <mattym> karim, You may need to look up how to do it, because ive forgotten. But on the PS4 figure out how to "Refresh your liscences"
#773 [16:21] <mattym> karim, Do that, then check the store again.
#774 [16:21] <mattym> karim, Unless they moved it in a recent update it should be in the consoles Settings -> PSN -> Restore...
#775 [16:22] <karim> ok try it
#776 [16:22] <mattym> karim, Also, when did you first purchase it for the PS3?
#777 [16:26] <karim> ive try to restore but no change
#778 [16:26] <karim> wait i check it
#779 [16:28] <karim> ive purchase on september 2014
#780 [16:29] <mattym> karim, Ah, I beleive you had to have owned and played it before sometime in August 2014(or any date before the PS4 editions was released)
#781 [16:29] <karim> uh ok :/ bad
#782 [16:30] <karim> thk u ;)
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#786 [16:43] <SinkeHD> Hey
#787 [16:43] <SinkeHD> Is someone here?
#788 [16:43] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
#789 [16:44] * Anzhi is now known as Anzhelika|Away
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#799 [17:15] <Xao> Hi
#800 [17:16] <Xao> Is there someon a can contact about my nick change, my acount was stolen, i got it back, but the nick was changed, and i cant change it back ( need to wait a month) I was wondering if there is some support that could help me skip the waiting time
#801 [17:16] <tyteen4a03> ??> Xao account/send-email
#802 [17:16] <Absol> Xao: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#803 [17:17] <Absol> Xao: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#804 [17:18] <Xao> oh, thx :) had a hard time finding the contact form :) bb
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#807 [17:24] <Bl0ckbuster96> Im back, i waited the 3 hours for the login attempt timer to expire and i still havent gotten the email
#808 [17:25] <mattym> Bl0ckbuster96, After you waited, did you send the password reset request again?
#809 [17:25] <Bl0ckbuster96> yes
#810 [17:25] <mattym> ??> Bl0ckbuster96 mojang/email
#811 [17:25] <Absol> Bl0ckbuster96: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#812 [17:25] <Absol> Bl0ckbuster96: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#813 [17:25] <mattym> Bl0ckbuster96, Fill out the form Absol linked.
#814 [17:25] <Bl0ckbuster96> i did
#815 [17:26] <Bl0ckbuster96> i was hoping i'd be able to get more active.... "now" help rather than wait for someone to respond, since i know you are here all the time and you do your job well
#816 [17:27] <mattym> Bl0ckbuster96, No one here has the ability to resolve and account issue. You need to wait on the reply from that form.
#817 [17:27] <Bl0ckbuster96> *sigh* ok, thanks again matt, you're the best support from any company i've ever gotten
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#820 [17:28] <jjs999jjs> dat mattym :)
#821 [17:29] <UnknownVariant> I've been having invalid credentials for the past month and i need to find customer support
#822 [17:29] <tyteen4a03> ??> UnknownVariant account/send-email
#823 [17:29] <Absol> UnknownVariant: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#824 [17:29] <Absol> UnknownVariant: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#825 [17:32] <UnknownVariant> i have no transaction ID or gift code i lost the receipt when i moved
#826 [17:32] <tyteen4a03> UnknownVariant: email them anyway with all the information you have
#827 [17:32] <UnknownVariant> okay thank you
#828 [17:37] * Anzhelika|Away is now known as Anzhi
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#832 [17:53] <carter> hi i bought mine craft and downloaded it over the summer and it was working and i logged on one day it now says i can only play the demo
#833 [17:53] <mattym> carter, Make sure you are logging in with the Mojang account you used to purchase it.
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#836 [17:56] * kevingamer007 [kevingamer007@notlogged] has joined #minecrafthelp
#837 [17:56] <Clickinq> Hello
#838 [17:56] <kevingamer007> hola
#839 [17:56] <Clickinq> I have a crash error I was hoping to get some help with
#840 [17:56] <mattym> ??> Clickinq launcher/crash-log
#841 [17:56] <Absol> Clickinq: We need to see your crash log, which appears after a crash.
#842 [17:56] <Absol> Clickinq: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#843 [17:57] <Clickinq> Ok
#844 [17:57] <Clickinq> http://paste.ubuntu.com/23487968/
#845 [17:57] <kevingamer007> hola necesito abrir el minecraft me dice que para eso tengo que actualizar creo que los datos graficos pero la pagina que fui esta desabilitada me pueden ayudar por favor
#846 [17:58] <mattym> ??> kevingamer007 lang/es
#847 [17:58] <Absol> kevingamer007: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#848 [17:58] <mattym> kevingamer007, and Do you have the link to your dxdiag report? If so please post the link in this chat.
#849 [17:58] <kevingamer007> hopper.minecraft.net
#850 [17:58] <mattym> ??> Clickinq win/reinst
#851 [17:58] <Absol> Clickinq: You may need to reinstall the locally installed files that Minecraft puts into place.
#852 [17:58] <Absol> Clickinq: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#853 [17:59] <mattym> Clickinq, Try the instructions Absol wrote
#854 [17:59] <mattym> ??> kevingamer007 win/dxdiag
#855 [17:59] <Clickinq> Ok
#856 [17:59] <Absol> kevingamer007: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#857 [17:59] <mattym> kevingamer007, Do the instructions in the link form Absol
#858 [18:00] <kevingamer007> ok pero tengo que ir a ese enlase para descargar otraves el minecraft claro esta que tengo que borrar todo de nuevo
#859 [18:00] <kevingamer007> menos el java
#860 [18:00] <mattym> kevingamer007, English please, use the translator Absol linked
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#862 [18:01] * bamajoe411 [bamajoe411@notlogged] has quit. (Read error: Connection reset by peer)
#863 [18:02] <Clickinq> Still crashing, absol didn't work
#864 [18:02] <mattym> Clickinq, Can you get me the latest crash log?
#865 [18:02] <Clickinq> Sure thing
#866 [18:02] <Clickinq> ---- Minecraft Crash Report ---- // Hey, that tickles! Hehehe! Time: 11/16/16 5:01 PM Description: Tesselating block in world java.lang.IndexOutOfBoundsException at java.nio.Buffer.checkIndex(Buffer.java:546) at java.nio.DirectByteBuffer.putFloat(DirectByteBuffer.java:893) at bfd.b(SourceFile:414) at bge.a(SourceFile:225) at bgd.a(SourceFile:67) at bht.b(SourceFile:176) at bhp.a(SourceFile:78) at bhp.run(SourceFile:38) at jav
#867 [18:02] <Clickinq> oops forgot
#868 [18:02] <Clickinq> to paste
#869 [18:03] <mattym> Clickinq, Yeah, chat isnt big enough for a crash log.
#870 [18:03] <Clickinq> http://paste.ubuntu.com/23487977/
#871 [18:03] <kevingamer007> b ueno todo lo que esta hay lo ise pero no sale la pagina
#872 [18:03] <mattym> ??> kevingamer007 lang/es
#873 [18:03] <Absol> kevingamer007: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#874 [18:03] <kevingamer007> que tengo que abrir esta inavilitada
#875 [18:04] <mattym> Clickinq, Is this on a sever, or in one of your worlds?
#876 [18:04] <Clickinq> A server
#877 [18:04] <Clickinq> It lets me join the main server but once i connect to a "sub server" it crashes
#878 [18:05] <mattym> Clickinq, You may need to contact the staff for that server. Seems like an issue with their world file.
#879 [18:05] <Clickinq> There's 115 other people on though
#880 [18:05] <mattym> Clickinq, That doesnt matter.
#881 [18:05] <Clickinq> Ok
#882 [18:06] <Clickinq> I'm screwed lol but ok
#883 [18:06] <Clickinq> Thanks for the attempt
#884 [18:12] * Jahi [Jahi@notlogged] has joined #minecrafthelp
#885 [18:14] <Jahi> So, I was trying to log into my account, but I apparently don't remember password. I tried to reset it, and I never got an email to reset it
#886 [18:14] <mattym> ??> Jahi login/throttle
#887 [18:14] <Absol> Jahi: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#888 [18:14] <Absol> Jahi: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#889 [18:19] <Clickinq> Well my minecraft days are over now
#890 [18:19] <Clickinq> The server has no active staff or forum
#891 [18:19] <Clickinq> And the issue is unfixable
#892 [18:19] <Clickinq> Idk what to do
#893 [18:20] <mattym> Different server
#894 [18:20] <Clickinq> I have spent 100s of dollars on ranks on that server
#895 [18:20] <mattym> Well that wasn't very smart.
#896 [18:21] <Clickinq> Hindsight 20/20
#897 [18:22] <mattym> Clickinq, Surely if youve spend money on it, they have some sort of contact method
#898 [18:23] <Clickinq> They have a forum but many people have had the same issue and they dont have a fix
#899 [18:24] <mattym> Clickinq, When you go into this "sub-server" do you start in the last place you left off, or in a general public area?
#900 [18:25] <Clickinq> Last place
#901 [18:25] <mattym> Clickinq, Then you should suggest they reset the player data for any effected player on that world, and keep in mind that going back to that same area will probalby cause the issue again.
#902 [18:26] <Clickinq> I can't because none of the staff are accessable
#903 [18:26] <Clickinq> The server is fun but its so disorganized
#904 [18:26] <mattym> Clickinq, Suggest it in the forum where someone that administates it may be able to see.
#905 [18:27] <mattym> administrates*
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#909 [18:32] <Jellyfish_3> I can use chests, but any chests that have been placed, I can not see, such as on servers. My Minecraft has been set to run at 6GB RAM, any ideas? (It was working before, then when I reopened MC I could not see chests. (I have already tried reinstalling). Thanks for The Help. -Robbie Ceriani
#910 [18:33] <mattym> Jellyfish_3, Using any texture packs?
#911 [18:33] <Jellyfish_3> No.
#912 [18:33] <Jellyfish_3> I don't have any installed.
#913 [18:33] <mattym> ??> Jellyfish_3 win/reinst
#914 [18:33] <Absol> Jellyfish_3: You may need to reinstall the locally installed files that Minecraft puts into place.
#915 [18:33] <Absol> Jellyfish_3: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#916 [18:34] <mattym> Jellyfish_3, Try the above instructions from Absol and see if it still happens
#917 [18:34] <Jellyfish_3> I tried that yesterday, no dice :(
#918 [18:34] <mattym> Jellyfish_3, Does it happen in single player?
#919 [18:35] <Jellyfish_3> No.
#920 [18:35] <Jellyfish_3> Just on all servers.
#921 [18:35] <mattym> Jellyfish_3, Then it may be an issue with the servers.
#922 [18:35] <Jellyfish_3> My friend says he can see them.
#923 [18:35] <Jellyfish_3> Any ideas?
#924 [18:36] <mattym> Jellyfish_3, If it happens after a reinstall, and not in single player, its a server side issue
#925 [18:36] <Jellyfish_3> Okay.
#926 [18:37] <Jellyfish_3> Thanks.
#927 [18:37] <Jellyfish_3> Thanks.
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#932 [18:51] <docc> osx sierra machine having trouble using launcher. opens and immediately disappears. removed av, removed folders, reinstalled, same result.
#933 [18:52] <docc> 1.11
#934 [18:53] * sneezing_panda [sneezing_panda@notlogged] has joined #minecrafthelp
#935 [18:54] <tyteen4a03> docc: is your launcher the newest version from minecraft.net/download?
#936 [18:54] * kak [kak@notlogged] has quit. (Ping timeout: 195 seconds)
#937 [18:56] <docc> tyteen4a03, yes. It's been broken for a bit. I was going straight to the app folder to launch the game. Since I wanted to go up to 1.11, I removed that directory and the launcher under applications.
#938 [18:56] * cyphase [cyphase@notlogged] has joined #minecrafthelp
#939 [18:57] <docc> after clicking the launcher, it creates the minecraft folder under appliaction support and puts a native.log file in.
#940 [18:58] * Cclay21 [Cclay21@notlogged] has joined #minecrafthelp
#941 [19:00] <Cclay21> Hi I am having trouble getting into minecraft when I go in the laucher and press play it brings me to game output. Then I check the launcher log and it says unable to log in.
#942 [19:01] * samschaap [samschaap@notlogged] has quit. (Ping timeout: 198 seconds)
#943 [19:02] <tyteen4a03> ??> Cclay21 launcher/game-output
#944 [19:02] <Absol> Cclay21: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#945 [19:02] <Absol> Cclay21: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#946 [19:02] <tyteen4a03> ??> docc java/1.8
#947 [19:02] <Absol> docc: You can get Java 8 for almost any platfom here: http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#948 [19:02] <tyteen4a03> docc: install Java 8 for OSX (use the .dmg) and give Minecraft another try
#949 [19:03] * docc will be right back after updating
#949 [19:07] <docc> @tyteen4a03 just before I came on I had uninstalled the version of java 8 I had. I just installed 1.8.0..112
#950 [19:07] <tyteen4a03> docc: alright
#951 [19:09] * samschaap [samschaap@notlogged] has joined #minecrafthelp
#952 [19:14] <docc> I feel like the launcher is using the wrong association, but really I don't know.
#953 [19:14] <mattym> docc, Does the launcher itself open?
#954 [19:15] <mattym> docc, Or does it not even get that far?
#955 [19:15] * Anzhelika|Away is now known as Anzhi
#956 [19:15] <docc> mattym, when I click the icon, it bounces up..then disappears. It writes the application support/minecraft folder and a nativelog file appears. but that's it
#957 [19:16] <mattym> docc, Try the Mac launcher from minecraft.net/download/alternative
#958 [19:16] * James__ [James__@notlogged] has joined #minecrafthelp
#959 [19:17] <James__> i cannot log onto any of my minecraft accounts and ive changed the password multiple times it says the email is still active but i cannot log on please help
#960 [19:17] <mattym> ??> James__ login/throttle
#961 [19:17] <Absol> James__: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#962 [19:17] <Absol> James__: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#963 [19:18] <James__> thank you ill try again in 3 hours
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#966 [19:27] <docc> mattym, the old launcher works (had to reset my account password for whatever reason, to boot)
#967 [19:27] <mattym> docc, Thats weird
#968 [19:28] <mattym> docc, The launcher and the game both work right?
#969 [19:28] <docc> the game works but throws a warning about not working int the future
#970 [19:28] <mattym> docc, Open the launcher and hit edit profile
#971 [19:29] <docc> k
#972 [19:29] <mattym> docc, tell me whats in the text field next to Executable in the window that pops up, you may need to check the box next to it if you cant select the text
#973 [19:29] <mattym> docc, And to post that text here you will need to put something before the leading /
#974 [19:29] * Ban_ [Ban_@notlogged] has joined #minecrafthelp
#975 [19:29] <docc> "/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/bin/java"
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#977 [19:30] <mattym> docc, You manually installed Java 8 right?
#978 [19:30] <Ban_> hi there im trying to change my email address
#979 [19:30] <docc> yes, i did
#980 [19:30] <Ban_> but its asking for my transaction id
#981 [19:30] <mattym> docc, Change that text box to this "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java" save leave it checked and save the profile
#982 [19:30] <mattym> ??> Ban_ account/send-email
#983 [19:30] <Ban_> it says : Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID
#984 [19:30] <Absol> Ban_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#985 [19:30] <Absol> Ban_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#986 [19:31] <mattym> docc, After see if it still launches.
#987 [19:31] <mattym> docc, And just out of curiosity, if it still works after that change, try the normal launcher again
#988 [19:32] <docc> old launcher works with edit. lemme try the other
#989 [19:34] <docc> new launcher, nope.
#990 [19:34] * Ban_ [Ban_@notlogged] has quit. (Quit: Web client closed)
#991 [19:36] <mattym> docc, Ok, stick with the old launcher and that setting for now
#992 [19:36] <mattym> docc, Im guessing there is an issue with the lastest version of the regular one
#993 [19:36] <docc> yarp. I think it started with the 1.10 update and continued. no issues on my two other boxes.
#994 [19:37] <docc> thanks for the help with this
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#998 [20:03] * devonb37 [devonb37@notlogged] has joined #minecrafthelp
#999 [20:05] <devonb37> When i click play in the start up window, it loads up then the window goes away. Then a window pops up saying my game crashed. i tried redownloading the game but it continues to crash. What can i do?
#1000 [20:05] <CubeTheThird> devonb37, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1001 [20:11] <devonb37> http://paste.ubuntu.com/
#1002 [20:12] <devonb37> http://paste.ubuntu.com/
#1003 [20:12] <CubeTheThird> devonb37, you have to submit the report first with the Paste! button
#1004 [20:12] <CubeTheThird> devonb37, make sure you put something in the poster box too
#1005 [20:13] <devonb37> http://paste.ubuntu.com/23488343/
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#1007 [20:16] <CubeTheThird> devonb37, do you have a dxdiag report?
#1008 [20:16] <CrazyDawg13> Hello
#1009 [20:16] <CubeTheThird> hello CrazyDawg13
#1010 [20:18] <CrazyDawg13> I bought a minecraft account back before they were migrated and now it's almost as if I don't have an account. Whenever I try to log in with what I thought was my old password it says it's invalid so I try resetting my password but I don
#1011 [20:18] <CrazyDawg13> don't get an email from mojang
#1012 [20:18] <CrazyDawg13> I tried migrating my account and it says i've already migrated an account with that email
#1013 [20:19] <CubeTheThird> CrazyDawg13, what's your in-game-name/username?
#1014 [20:19] <CrazyDawg13> CrazyDawg13
#1015 [20:19] * Anzhi is now known as Anzhelika|Away
#1016 [20:19] <urielsalis> CrazyDawg13, and you didnt migrated it?
#1017 [20:20] <CrazyDawg13> I'm not sure, whenever I ATTEMPT to migrate my account it says it's already been migrated on that email
#1018 [20:20] <CubeTheThird> CrazyDawg13, as far as we can tell it's already been migrated
#1019 [20:20] <CrazyDawg13> Okay, what about the password reset emails
#1020 [20:21] <CubeTheThird> CrazyDawg13, you don't get any errors when you attempt the reset right?
#1021 [20:22] <CrazyDawg13> No, it says an email has been sent and when I check my email no messages appear in my inbox or my spam or junk folders
#1022 [20:22] <CubeTheThird> CrazyDawg13, how long have you waited for the email?
#1023 [20:23] <CrazyDawg13> I tried resetting my password a couple of months ago and I went back through looking for an email and haven't got one yet
#1024 [20:23] <CrazyDawg13> So I tried again today
#1025 [20:23] <CubeTheThird> CrazyDawg13, ok. In that case you'll have to contact Mojang about the password reset
#1026 [20:23] <CubeTheThird> ??> CrazyDawg13 mojang/email
#1027 [20:23] <Absol> CrazyDawg13: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1028 [20:23] <Absol> CrazyDawg13: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1029 [20:24] <CrazyDawg13> What should I tell them
#1030 [20:24] <CubeTheThird> CrazyDawg13, tell them you are trying to recover your account, and you are not receiving the password reset emails
#1031 [20:25] <CrazyDawg13> Thank you
#1032 [20:25] <CubeTheThird> no problem :3
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#1034 [20:28] * SparkFoul_ [SparkFoul_@notlogged] has joined #minecrafthelp
#1035 [20:29] <SparkFoul_> hey so i was trying to play crazy craft and i downloaded the launcher and tryed to login and nothing happend it was saying that that is not an account so i reset my password like 5 times and now i cant login at all please help!
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#1037 [20:30] <CubeTheThird> SparkFoul_, you received the password reset emails?
#1038 [20:31] <SparkFoul_> yea and i rest them every time to the same thing and i try to login and nothing now i can evan play vanilla it just said it was in correct and that is not a thing
#1039 [20:31] <SparkFoul_> i cant
#1040 [20:31] <CubeTheThird> ??> SparkFoul_ login/throttle
#1041 [20:31] <Absol> SparkFoul_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1042 [20:31] <Absol> SparkFoul_: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1043 [20:32] <SparkFoul_> ok thanks
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#1056 [21:12] <Kaiser_Randall> So I'm fairly certain Mojang has banned my desktop's IP from logging into minecraft. Long story short, I had and old minecraft accound from back when the game was still probably 0.6X or so, and after trying and trying and trying to log into that, I was told I had tried too many times. So with this I just tried to make a new mojang account with a different email and when I created it on desktop, I would get a "wrong passwor
#1057 [21:13] <Kaiser_Randall> So I made an even differnt mojang account with an even differnt email on my phone, logged in, and bought minecraft with paypal ,now when I try to log into mojang.com with that email that I re-bought minecraft with I get the same "wrong password" message.
#1058 [21:13] <Kaiser_Randall> I do not have the issue on phone still.
#1059 [21:14] <Kaiser_Randall> But considering I'm trying to log in on desktop. it does me no good.
#1060 [21:14] * Salamence [Salamence@notlogged] has joined #minecrafthelp
#1061 [21:14] <Rikairchy> username?
#1062 [21:15] <Salamence> when does the 0.17.0 minecraft pocket edition update come out? i thought it did but it is not available.
#1063 [21:16] <Rikairchy> Android or iOS
#1064 [21:16] <Salamence> it is a kinlde fire HD
#1065 [21:17] <Kaiser_Randall> My phone is android, but I bought the PC version on it because mojang won't let my account log in on my desktop
#1066 [21:18] <Rikairchy> Kaiser_Randall, what is the username you registered with?
#1067 [21:18] <CubeTheThird> Salamence, as far as I can tell the current release version is 0.16.1
#1068 [21:18] <Rikairchy> 0.17 is beta
#1069 [21:18] <Kaiser_Randall> I just bought it on my phone because mojang won't even let my log in to buy it on desktop, hence the root of my problem. The username is "Kaiser_Randall", minus the qoutes
#1070 [21:18] * Anzhelika|Away is now known as Anzhi
#1071 [21:19] <CubeTheThird> sounds like throttling
#1072 [21:19] <Rikairchy> ye
#1073 [21:19] <CubeTheThird> ??> Kaiser_Randall login/throttle
#1074 [21:19] <Absol> Kaiser_Randall: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1075 [21:19] <Absol> Kaiser_Randall: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1076 [21:19] <Salamence> oh ok
#1077 [21:20] <Salamence> thanls
#1078 [21:20] <Salamence> thanks*
#1079 [21:21] <Kaiser_Randall> I didn't brute force the new account though. I created it on my phone, can log onto it fine on my phone, but logging onto desktop just says "Wrong Password", even though its the same and right password, because I can get into it on my phone just fine
#1080 [21:21] <Kaiser_Randall> Im logged into it on my phone right now, and just logged in and logged out just fine
#1081 [21:21] <CubeTheThird> Kaiser_Randall, is your phone connected to the same network?
#1082 [21:22] <Kaiser_Randall> No. Its on celluar right now, If I connect to wifi (same network as the desktop) i get the same error as desktop
#1083 [21:22] <CubeTheThird> Kaiser_Randall, throttling is applied to your network, not your account
#1084 [21:22] <CubeTheThird> Kaiser_Randall, so it's definitely your network that's being temporarily blocked
#1085 [21:22] <Salamence> bye
#1086 [21:22] <Kaiser_Randall> Is that still subject to the 3 hour lock out?
#1087 [21:22] <CubeTheThird> Kaiser_Randall, yes. 3 hours from your last attempt
#1088 [21:23] <CubeTheThird> Kaiser_Randall, if it's still locked out after that, you'll have to contact Mojang about it
#1089 [21:23] <Kaiser_Randall> Okay, hopefully it will fix itself.
#1090 [21:23] <Kaiser_Randall> Thanks cube
#1091 [21:24] <CubeTheThird> no prob :3
#1092 [21:24] <CubeTheThird> no prob :3
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#1096 [21:34] <Garchomp> lololol
#1097 [21:34] <Garchomp> hi
#1098 [21:34] <Garchomp>
#1099 [21:34] <Garchomp>
#1100 [21:34] <Garchomp>
#1101 [21:34] * Absol kicked Garchomp from #minecrafthelp (Reason: archomp :Stop spamming)
#1102 [21:37] * Garchomp_ [Garchomp_@notlogged] has joined #minecrafthelp
#1103 [21:38] <Garchomp_> Hi, sorry about the spamming, my immature brother got on when I had to do something
#1104 [21:39] <Garchomp_> When does the 0.17.0 update release?
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#1108 [21:40] <Garchomp_> ...
#1109 [21:40] <Lamest> Hi, I'm having an issue with minecraft crashing because It's failing to write a core dump or something?
#1110 [21:41] <CubeTheThird> Garchomp_, we don't have that info
#1111 [21:41] <Garchomp_> Oh ok
#1112 [21:41] <CubeTheThird> Garchomp_, generally, release dates are not given
#1113 [21:42] <CubeTheThird> s/given/announced/
#1114 [21:42] <ExtremeBot> CubeTheThird meant to say: Garchomp_, generally, release dates are not announced
#1115 [21:42] <CubeTheThird> Lamest, copy the full log onto http://paste.ubuntu.com and give the URL here.
#1116 [21:42] <Lamest> http://paste.ubuntu.com/23488567/
#1117 [21:42] <Garchomp_> Btw, I like pie
#1118 [21:42] <Garchomp_> Bye peoples
#1119 [21:43] <CubeTheThird> Lamest, can you send a paste of the contents of this file: C:\Users\Ash\AppData\Roaming\.minecraft\hs_err_pid13880.log
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#1121 [21:43] <Lamest> Yeah 1 sec
#1122 [21:44] * PKMN-Trainer-Red [PKMN-Trainer-Red@notlogged] has joined #minecrafthelp
#1123 [21:44] <PKMN-Trainer-Red> ...
#1124 [21:44] <CubeTheThird> welcome back
#1125 [21:44] <Lamest> http://paste.ubuntu.com/23488572/
#1126 [21:45] <CubeTheThird> PKMN-Trainer-Red, did you need something else?
#1127 [21:45] <CubeTheThird> Lamest, one moment
#1128 [21:45] <PKMN-Trainer-Red> ???what do you mean by something else?
#1129 [21:45] <CubeTheThird> Lamest, ok looks like an issue with your graphics drivers
#1130 [21:45] <CubeTheThird> ??> Lamest win/dxdiag
#1131 [21:45] <Absol> Lamest: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1132 [21:45] <CubeTheThird> * PKMN-Trainer-Red (Formerly Garchomp_ from 50.158.190.6 ) has joined
#1133 [21:45] <CubeTheThird> we aren't dumb
#1134 [21:46] <PKMN-Trainer-Red> ???who is garchomp???
#1135 [21:47] <CubeTheThird> PKMN-Trainer-Red, ok if you want to play the hard way. That is the username you last used when you joined this channel
#1136 [21:47] <CubeTheThird> PKMN-Trainer-Red, regardless, did you need help with something else?
#1137 [21:48] <PKMN-Trainer-Red> I don't remember using this before...
#1138 [21:48] <Lamest> http://paste.ubuntu.com/23488582/
#1139 [21:48] <CubeTheThird> PKMN-Trainer-Red, well either you, or someone else on your network
#1140 [21:48] <PKMN-Trainer-Red> Well anyways... I was wondering if there was a way to permanently turn off rain in mcpe
#1141 [21:49] <CubeTheThird> PKMN-Trainer-Red, I don't believe so. It might be possible with add-ons, but I'm not remotely familiar with how those work
#1142 [21:49] <PKMN-Trainer-Red> Oh ok
#1143 [21:49] <CubeTheThird> Lamest, ok one sec
#1144 [21:49] <PKMN-Trainer-Red> Bye
#1145 [21:51] <CubeTheThird> Lamest, ok try download and install http://www.nvidia.com/download/driverResults.aspx/111032/en-us
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#1148 [21:56] <Lamest> Okay, it's installing
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#1150 [22:13] <Lamest> Okay it finished. Do you want me to try and boot up mc now?
#1151 [22:13] <CubeTheThird> Lamest, sure try again. You might need to reboot first though
#1152 [22:15] <Lamest> Yeah same error. I'll reboot.
#1153 [22:25] * JakeTheSnak34 [JakeTheSnak34@notlogged] has joined #minecrafthelp
#1154 [22:25] <JakeTheSnak34> Hello
#1155 [22:26] <JakeTheSnak34> I need help about an email.
#1156 [22:26] <CubeTheThird> hello JakeTheSnak34
#1157 [22:26] <CubeTheThird> JakeTheSnak34, what's the problem?
#1158 [22:26] <JakeTheSnak34> Is this a private chat first off?
#1159 [22:27] <CubeTheThird> JakeTheSnak34, no, this is a public chat. Why do you ask?
#1160 [22:27] <JakeTheSnak34> The reason i am asking is because, i dont remember the email i used for my account, but i know my Username and Passwor
#1161 [22:27] <JakeTheSnak34> Password*
#1162 [22:28] <JakeTheSnak34> Is there any possible way to find out what it is?
#1163 [22:28] <CubeTheThird> JakeTheSnak34, hmm couple things we can try. Did you buy your account before 2013?
#1164 [22:28] <JakeTheSnak34> No
#1165 [22:28] <JakeTheSnak34> I believe 2015 or 2016
#1166 [22:29] <CubeTheThird> JakeTheSnak34, ok. You can try resetting your password with any existing emails you have first
#1167 [22:29] <CubeTheThird> ??> JakeTheSnak34 account/reset-password
#1168 [22:29] <Absol> JakeTheSnak34: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1169 [22:29] <Absol> JakeTheSnak34: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1170 [22:29] <CubeTheThird> JakeTheSnak34, if that doesn't work, you'll have to contact Mojang about it
#1171 [22:31] <JakeTheSnak34> But, i do not know my email.
#1172 [22:32] <CubeTheThird> JakeTheSnak34, you don't know any email address you've used over the past 2 years?
#1173 [22:32] <JakeTheSnak34> I do. but i dont remember the security code for an account, and also the password i always use is not working
#1174 [22:33] <CubeTheThird> JakeTheSnak34, so, in other words, you are locked out of your email?
#1175 [22:34] <JakeTheSnak34> Yes.
#1176 [22:34] <JakeTheSnak34> I can get into my email, just nothing on minecraft
#1177 [22:34] <CubeTheThird> JakeTheSnak34, do you have the confirmation email from your account purchase?
#1178 [22:38] <JakeTheSnak34> I have a verify your email, and a confirm that you recieve news from mojang
#1179 [22:39] <CubeTheThird> JakeTheSnak34, hmm no email with a transaction ID in it? (obviously don't give it here if you do)
#1180 [22:40] <JakeTheSnak34> As a last step to setting up your account please go to this link in your browser. It verifies that your account and e-mail can live happy together.
#1181 [22:40] <JakeTheSnak34> Thats what it tells me
#1182 [22:41] <CubeTheThird> JakeTheSnak34, hmm doesn't sound like what you'd need. What method of payment did you use for the purchase?
#1183 [22:43] <JakeTheSnak34> Either a Minecraft card, or Visa
#1184 [22:43] <JakeTheSnak34> It says my accounts secured
#1185 [22:43] <CubeTheThird> JakeTheSnak34, ok.. well if it was a card then, do you still have it?
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#1187 [22:45] <JakeTheSnak34> No, i usually throw away that type of stuff
#1188 [22:46] <CubeTheThird> JakeTheSnak34, well that card would have counted as your proof of purchase. Without it there's no guarantee the account can be recovered
#1189 [22:46] <CubeTheThird> JakeTheSnak34, if however you used visa, they should be able to work with that
#1190 [22:46] <CubeTheThird> ??> JakeTheSnak34 account/trans-id/DIBS
#1191 [22:46] <Absol> JakeTheSnak34: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#1192 [22:46] <Absol> JakeTheSnak34: Contact Mojang directly stating that you paid via the DIBS system; they will provider further instructions.
#1193 [22:47] <CubeTheThird> oops wrong one
#1194 [22:47] <CubeTheThird> ignore that
#1195 [22:47] <CubeTheThird> ??> JakeTheSnak34 account/trans-id/braintree
#1196 [22:47] <Absol> JakeTheSnak34: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#1197 [22:47] <Absol> JakeTheSnak34: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#1198 [22:47] <CubeTheThird> ??> JakeTheSnak34 mojang/email
#1199 [22:47] <Absol> JakeTheSnak34: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1200 [22:47] <Absol> JakeTheSnak34: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1201 [22:48] * Lezappen [Lezappen@notlogged] has joined #minecrafthelp
#1202 [22:48] <JakeTheSnak34> How else would i know my account?
#1203 [22:49] <CubeTheThird> JakeTheSnak34, follow all the instructions Absol gave you (except the ones I said to ignore) to contact Mojang. They'll have to help you recover the account
#1204 [22:51] <Lezappen> My minecraft crashed without warning, I suspect the graphics card driver of being the cause, or the graphics card itself : http://paste.ubuntu.com/23488760/ Could someone help me fix the problem ?
#1205 [22:52] <CubeTheThird> Lezappen, sure. One moment
#1206 [22:53] <CubeTheThird> Lezappen, ya definitely a driver issue
#1207 [22:53] <CubeTheThird> ??> Lezappen win/dxdiag
#1208 [22:53] <Absol> Lezappen: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1209 [22:54] <Lezappen> ------------------ System Information ------------------ Time of this report: 11/17/2016, 05:54:14 Machine name: ALEX-PC Operating System: Windows 7 Ultimate N 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161007-0600) Language: French (Regional Setting: French) System Manufacturer: MSI System Model: MS-7850 BIOS: BIOS Date: 12/23/14 14:32:52 Ver: V4.7B0 Pro
#1210 [22:54] <Lezappen> ooops
#1211 [22:55] <Lezappen> http://paste.ubuntu.com/23488766/
#1212 [22:55] <Lezappen> forgot to copy the link
#1213 [22:56] <CubeTheThird> Lezappen, hmm strange. Your report says your drivers are up-to-date. Let's try doing a clean install of them. One moment I'll grab that
#1214 [22:56] <Lezappen> could it be a hardware problem?
#1215 [22:56] <CubeTheThird> Lezappen, possible. Hard to say though from this info
#1216 [22:56] <CubeTheThird> Lezappen, ok try doing a clean install of this: http://www.nvidia.com/download/driverResults.aspx/111026/en-us
#1217 [22:57] <CubeTheThird> Lezappen, it should give you the option under custom install
#1218 [22:57] <Lezappen> 3 mins to download
#1219 [22:58] <CubeTheThird> no rush
#1220 [22:58] * Anzhelika|Away is now known as Anzhi
#1221 [23:00] <mattym> Lezappen, It happened again?
#1222 [23:01] <Lezappen> yes, I have more information on it
#1223 [23:01] <Lezappen> crash : http://paste.ubuntu.com/23488766/, dxdiam : http://paste.ubuntu.com/23488766/
#1224 [23:02] <Lezappen> doing a clean install of this: http://www.nvidia.com/download/driverResults.aspx/111026/en-us
#1225 [23:04] <Lezappen> the clean installation is going to take a little while
#1226 [23:06] <Lezappen> Installed
#1227 [23:08] <Lezappen> new dxdiag : http://paste.ubuntu.com/23488845/
#1228 [23:09] <CubeTheThird> Lezappen, ok reboot your computer and try playing again
#1229 [23:10] * bolt [bolt@notlogged] has joined #minecrafthelp
#1230 [23:10] <Lezappen> ok
#1231 [23:10] <bolt> im haveing trouble logging into my MC account, by that i mean my email + password dont seem to be working
#1232 [23:11] * Anzhi is now known as Anzhelika|Away
#1233 [23:12] <CubeTheThird> bolt, what does it tell you when you try logging in?
#1234 [23:12] <bolt> invalid credentials
#1235 [23:12] <CubeTheThird> bolt, have you tried resetting your password?
#1236 [23:12] <bolt> ive lost count
#1237 [23:13] <CubeTheThird> ??> bolt login/throttle
#1238 [23:13] <Absol> bolt: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1239 [23:13] <Absol> bolt: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1240 [23:13] <bolt> but it didnt lock me out
#1241 [23:13] <bolt> ive treid all my password configs
#1242 [23:14] * Lezappen [Lezappen@notlogged] has joined #minecrafthelp
#1243 [23:14] <CubeTheThird> bolt, too many failed login attempts locks you out
#1244 [23:14] <bolt> i got no notification
#1245 [23:14] <CubeTheThird> bolt, it doesn't notify you
#1246 [23:14] <bolt> shit
#1247 [23:14] <Absol> bolt: Please keep it civil
#1248 [23:15] <CubeTheThird> bolt, just wait 3 hours, or try using a different network
#1249 [23:15] <bolt> vpn?
#1250 [23:15] <CubeTheThird> bolt, sure
#1251 [23:16] <bolt> btw ive used to forgot password link but i havent gotten it sent to me
#1252 [23:16] <CubeTheThird> bolt, oh you never received the email to reset the password?
#1253 [23:16] <bolt> nope.
#1254 [23:17] <CubeTheThird> bolt, then you'll have to contact Mojang about that
#1255 [23:17] <CubeTheThird> ??> bolt mojang/email
#1256 [23:17] <Absol> bolt: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1257 [23:17] <Absol> bolt: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1258 [23:17] <bolt> i did
#1259 [23:18] <bolt> i hate mojangs recovery system it takes to long
#1260 [23:18] <CubeTheThird> bolt, then wait for their reply
#1261 [23:18] <bolt> ;-;
#1262 [23:18] <bolt> thanks for your time Eh?
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#1268 [23:39] * robin [robin@notlogged] has joined #minecrafthelp
#1269 [23:39] <robin> hello?
#1270 [23:40] <robin> my friend is trying to get his legacy account to work with realms
#1271 [23:40] <robin> but he doesnt remember the email he used to sign up
#1272 [23:40] <robin> and now he's locked out of login attempts
#1273 [23:40] <robin> does anyone have a direction i can point him in to get things sorted out?
#1274 [23:40] <Andrio> ??> robin account/send-email
#1275 [23:40] <Absol> robin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1276 [23:40] <Absol> robin: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1277 [23:42] * helpme123 [helpme123@notlogged] has joined #minecrafthelp
#1278 [23:42] <helpme123> hey i have a receipt for payment to mojang but never registered an email
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