#1 [00:00] <thgilfodrol> can you paste your full crash log at http://paste.ubuntu.com/?
#2 [00:07] <Waco> http://paste.ubuntu.com/23499061/
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#6 [00:16] <Kentas420> Hello, my minecraft account got stolen
#7 [00:16] <thgilfodrol> ??> Kentas420 account/hacked
#8 [00:16] <Absol> Kentas420: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#9 [00:16] <Absol> Kentas420: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#10 [00:17] <Kentas420> Will your support answer on weekends?
#11 [00:17] <thgilfodrol> we're all volunteers here, mojang will respond when they can
#12 [00:18] <thgilfodrol> ??> Waco win/dxdiag
#13 [00:18] <Absol> Waco: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#14 [00:18] <thgilfodrol> Waco: can you link your dxdiag?
#15 [00:18] <Kentas420> why?
#16 [00:19] <Rikairchy> to assist with fixing your issue...?
#17 [00:20] <Kentas420> How can you fix account hack issue with my dxdiag?
#18 [00:20] <thgilfodrol> ah, that wasn't directed at you Kentas
#19 [00:20] <Rikairchy> Kentas420, see how it was prefixed with Waco?
#20 [00:20] <Rikairchy> (I missed it too)
#21 [00:20] <Kentas420> Im just new here, i thouth this was support haha
#22 [00:21] <Rikairchy> this is volunteers
#23 [00:21] <thgilfodrol> it's a community channel for support
#24 [00:21] <Rikairchy> we're not Mojang staff
#25 [00:21] <Rikairchy> we get paid in peanuts (that we steal)
#26 [00:21] <Kentas420> hahahahahhahaha
#27 [00:22] <Kentas420> i can't find link where to write email to support, can anyone link it to me?
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#48 [03:29] <HyPrYT> Hello
#49 [03:30] <HyPrYT> I have a problem with logging in. I reset my password then it says I have but, then when I try to log in it says incorrect password
#50 [03:30] <HyPrYT> I have a problem with logging in. I reset my password then it says I have but, then when I try to log in it says incorrect password
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#55 [03:45] <Confused> Hi, I'm having trouble installing mc forge on 1.4.7. I have tried manually installing several versions and when that didn't work, I tried using mc patcher and multimc both of which also resulted in a crash
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#59 [04:12] <Daniellll> hallo
#60 [04:13] <Daniellll> I do not remember my name
#61 [04:13] <Daniellll> too login
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#67 [04:46] <lolmaster> lol i want to play mc now for the firstime in like 2 years
#68 [04:46] <lolmaster> but i cant login
#69 [04:46] <lolmaster> when i click on forgot password i dont recive any email
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#72 [04:48] <lolmaster> can anyone help me?
#73 [04:48] <MrJoey_> Hello, Why i cant login op my main ip? Only on an vpn i can login.
#74 [04:48] <lolmaster> could it be that my account is stolen?
#75 [04:49] <Andrio> ??> MrJoey_ login/throttle
#76 [04:49] <Absol> MrJoey_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#77 [04:49] <Absol> MrJoey_: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#78 [04:49] <Andrio> lolmaster, it's possible
#79 [04:49] <Andrio> lolmaster, checked your spam folder?
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#88 [05:00] <Eskapeyy> Hi , i cannot log into my account and i also can't change my password even tough i know the e-mail i've bought the game with
#89 [05:06] <lolmaster> checked my spamfolder
#90 [05:06] <lolmaster> i thing i once got an email something about your account has been reseted
#91 [05:06] <lolmaster> *think
#92 [05:06] <Andrio> reset?
#93 [05:06] <lolmaster> i dont know
#94 [05:07] <lolmaster> i changed my password
#95 [05:07] <Andrio> Don't you still have it?
#96 [05:07] <lolmaster> do i have what the email? no
#97 [05:07] <lolmaster> it was like a half year ago
#98 [05:08] <Andrio> mm
#99 [05:09] <Andrio> You'll need to contact Mojang to have the email address on your account updated, then.
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#101 [05:09] <Andrio> ??> lolmaster account/send-email
#102 [05:09] <Absol> lolmaster: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#103 [05:09] <Absol> lolmaster: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#105 [05:11] <lolmaster> what means transaction id? like a coupon you get after buing things?
#106 [05:11] <Andrio> No, it's a number identifying your transaction.
#107 [05:12] <Andrio> (Do not show the ID here.)
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#109 [05:12] <lolmaster> dont get it
#110 [05:12] <lolmaster> im sorry for my bad english
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#112 [05:15] <thgilfodrol> lolmaster: the transaction id pretty much lets you reference your purchase and can be used to prove that you bought the account
#113 [05:16] <lolmaster> where can i look at that id?
#114 [05:19] <thgilfodrol> ??> lolmaster account/trans-id
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#116 [05:19] <Absol> lolmaster: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#117 [05:19] <ida> help
#118 [05:20] <thgilfodrol> ??> ida ask
#119 [05:20] <Absol> ida: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#120 [05:20] <Absol> ida: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
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#122 [05:20] <ida> 1.11
#123 [05:21] <thgilfodrol> what about 1.11?
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#125 [05:25] <Chromaryu> Wait what
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#131 [05:41] <stonowinner> Can anyone help me?
#132 [05:45] <Andrio> ??> stonowinner ask
#133 [05:45] <Absol> stonowinner: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#134 [05:45] <Absol> stonowinner: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
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#146 [06:37] <Daniel_> Hello, I've got my account stealled, how can I get it back again?
#147 [06:38] <Andrio> ??> Daniel_ account/hacked
#148 [06:38] <Absol> Daniel_: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#149 [06:38] <Absol> Daniel_: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#150 [06:38] <Daniel_> When I did the account, did you send me the transaction ID?
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#152 [06:39] <Daniel_> I'm just asking because I've bought this account for my nephew and I really don't know anything about your systens
#153 [06:40] <fillefilip8> the moment when mojang decides to lock my account beacuse i typed my password wrong once. my weekend is now ruined
#154 [06:40] <fillefilip8> thanks mojang
#155 [06:40] <Andrio> once?
#156 [06:40] <fillefilip8> yes
#157 [06:40] <Andrio> Daniel_, it's not our systems; we're not Mojang.
#158 [06:41] <Andrio> And it would have been emailed to you.
#159 [06:41] <Daniel_> All right, is there any mojang chat you can send me link?
#160 [06:41] <Andrio> there isn't.
#161 [06:41] <Andrio> ??> fillefilip8 login/throttle
#162 [06:41] <fillefilip8> I changed password. Still cant login..... I have also waited some hours.
#163 [06:41] <Absol> fillefilip8: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#164 [06:41] <Absol> fillefilip8: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#165 [06:41] <fillefilip8> 3h?
#166 [06:41] <fillefilip8> what the hell am i gonna do for 3h?
#167 [06:42] <Andrio> We think so.
#168 [06:42] <fillefilip8> XD
#169 [06:42] <Andrio> Play something else?
#170 [06:42] <fillefilip8> Too lazy to start up other games
#171 [06:42] <Daniel_> Is there any Mojang's e-mail contact for fac?
#172 [06:42] <fillefilip8> The login system is so bad. Even steam is better
#173 [06:43] <Andrio> I don't know whether Steam rate limits logins... does it?
#174 [06:43] <Andrio> ??> Daniel_ Mojang/email
#175 [06:43] <Absol> Daniel_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#176 [06:43] <Absol> Daniel_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#177 [06:44] <fillefilip8> Well atleast u have to verify via email every login. I would do that instead of waiting 3 god dam hours
#178 [06:44] <Daniel_> Absol, Andrio... I really appreciate your attetion with me ;)
#179 [06:44] <Daniel_> Thank you so much
#180 [06:44] <Andrio> no problem.
#181 [06:44] <Andrio> hm
#182 [06:45] <Daniel_> See you
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#190 [06:56] <djnorthlight> its not letting me access my acount that i just mad a minute ago. it says that either the email or the password is wrong but its not.
#191 [06:57] <djnorthlight> i just created it and wrote the infomation down so why is'nt it working???
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#194 [07:02] <MadeForGaming> So i have reset my mojang account password numerous times and when I go to login it says my email or password is incorrect when I reset it on the same email..
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#203 [07:17] <DFORDOMMMMM> Hi
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#213 [07:34] <Loddo> I have a probleme i cant log in to my acount and i have had this probleme in over 1 year, then i try to chance my password i get the mail i can chance it but i cant log in too my account (i can on the webside)
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#216 [07:35] <Vanilla_> Hi, I'm just curious if theres a way for me to log into mojang with my ID and pass. Its been a long time and I dont remember which email I was using
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#218 [07:36] <Andrio> There isn't.
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#227 [08:27] <xlittlebugyx> screw mojang and this migrate thing
#228 [08:27] <xlittlebugyx> screwed my account
#229 [08:28] <xlittlebugyx> someone migrated their account with my login credntials, i have a working minecraft account that doesnt work now. and access to someone elses paid for working minecraft account
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#235 [08:52] <rubenzolo138> http://paste.ubuntu.com/23500618/
#236 [08:52] <rubenzolo138> http://paste.ubuntu.com/23500618/
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#238 [08:56] * marcel [marcel@notlogged] has joined #minecrafthelp
#239 [08:56] <marcel> Hello any one here?
#240 [08:56] <marcel> I need help plz
#241 [08:57] * Fato2007 [Fato2007@notlogged] has joined #minecrafthelp
#242 [08:57] <marcel> Hello
#243 [08:57] <Fato2007> hi
#244 [08:57] <marcel> Can u help me?
#245 [08:58] <Fato2007> I am trying to install mods but the forge mod loader fails to open and it says a message:
#246 [08:59] * Lem|AFK [Lem|AFK@notlogged] has joined #minecrafthelp
#247 [08:59] <marcel> When I always open mine craft then click play it's just not work just like this image http://b.top4top.net/p_323tlr920.jpg
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#253 [09:04] <Marcel> Anyone here?
#254 [09:04] <Marcel> i need help with Minecraft launcher
#255 [09:05] <Marcel> when i always launch minecraft the i clicked play then It's will become like this image http://b.top4top.net/p_323tlr920.jpg Help?
#256 [09:06] <Marcel> I'm wating Pls
#257 [09:07] * Anzhi is now known as Anzhelika|Away
#258 [09:07] <Chromaryu> Marcel:
#259 [09:07] <Marcel> yeah
#260 [09:07] <Chromaryu> ??> Marcel win/dxdiag
#261 [09:07] <Absol> Marcel: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#262 [09:07] * Anzhelika|Away is now known as Anzhi
#263 [09:08] <Marcel> thanks i will
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#265 [09:10] <lolmaster> hey guys
#266 [09:10] * Hector [Hector@notlogged] has joined #minecrafthelp
#267 [09:10] <Chromaryu> lolmaster: hi
#268 [09:11] * lorenzo [lorenzo@notlogged] has joined #minecrafthelp
#269 [09:12] <Hector> I have a poor performance of the versions of minecraft 1.9 forward and I do not know that this is because I have a laptop with windows 10 x64 and also have a graphics card NVIDIA GFORCE 940M.
#270 [09:12] <Hector> help please
#271 [09:12] <lorenzo> hello, evevry time i click the minecraft app on my computer it says "downloading running time" and then it says it couldn't do it or something
#272 [09:12] <lolmaster> i dont have access to my minecraft account so i searched the transaction id
#273 [09:13] <lolmaster> what do i have to do now whit that id?
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#275 [09:13] <Marcel> here pro "http://paste.ubuntu.com/23500758/"
#276 [09:13] <Chromaryu> ??> lolmaster account/send-email
#277 [09:13] <Absol> lolmaster: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#278 [09:13] <Absol> lolmaster: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#279 [09:13] <lolmaster> thanks
#280 [09:13] <lorenzo> what about me?
#281 [09:14] <lorenzo> also, I've tried downloading the launcher from the minecraft website numerous times and also old launchers for mac but nothing is working
#282 [09:14] * spartenk113 [spartenk113@notlogged] has joined #minecrafthelp
#283 [09:15] <Marcel> hello?
#284 [09:15] <lorenzo> yea hi
#285 [09:15] <spartenk113> my graphic card isnt working properly with mc
#286 [09:15] <Chromaryu> Wait
#287 [09:15] <Chromaryu> ?? irc/multitasking
#288 [09:15] <Absol> irc/multitasking: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#289 [09:16] <Chromaryu> ??> spartenk113 win/dxdiag
#290 [09:16] <Absol> spartenk113: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#291 [09:16] <Chromaryu> ??> lorenzo win/reinst
#292 [09:16] <Absol> lorenzo: You may need to reinstall the locally installed files that Minecraft puts into place.
#293 [09:16] <Absol> lorenzo: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#294 [09:16] <spartenk113> lol allready did i have the url link
#295 [09:16] <lorenzo> i have a mac, not windows
#296 [09:16] <Marcel> what about me guys?
#297 [09:16] <Chromaryu> EH
#298 [09:17] <Chromaryu> spartenk113: Give us
#299 [09:18] <Marcel> Guys???? Help??? http://paste.ubuntu.com/23500758/
#300 [09:18] <Chromaryu> :/
#301 [09:18] <Chromaryu> Marcel: wait
#302 [09:18] <Marcel> ok sorry@@
#303 [09:19] <Chromaryu> Marcel: Unfortunately, your graphic board is too old.
#304 [09:19] <Chromaryu> (For playing MC)
#305 [09:20] <Chromaryu> lorenzo: mac?
#306 [09:20] <Chromaryu> ??> lorenzo mac/reinst
#307 [09:20] <Absol> lorenzo: You may need to reinstall the locally installed files that Minecraft puts into place.
#308 [09:20] <Absol> lorenzo: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#309 [09:20] <Marcel> what i have to do?
#310 [09:20] <lolmaster> thak you guys
#311 [09:20] <Chromaryu> Marcel: Buy new PC.
#312 [09:20] * McGOD101 [McGOD101@notlogged] has joined #minecrafthelp
#313 [09:20] <lolmaster> now ill wait for mojangs response
#314 [09:21] <Chromaryu> through Linux is way to go, But it'll definately lags on linux too.
#315 [09:21] <Chromaryu> lolmaster: :D
#316 [09:21] <Marcel> i can't fix the problem in the same pc?
#317 [09:21] * lolmaster [lolmaster@notlogged] has quit. (Quit: Web client closed)
#318 [09:21] <Chromaryu> Marcel: try linux
#319 [09:21] <Chromaryu> Through I don't recommend to
#320 [09:21] <McGOD101> hello on my minecraft when i try to log in it says Please make sure that you are online and minecraft is not blocked "On My IMAC"
#321 [09:22] <Chromaryu> McGOD101: iMac?
#322 [09:22] <McGOD101> oh i mean that im on my imac not on like windows or anything
#323 [09:23] <McGOD101> can someone tell me the problem?
#324 [09:23] * iiBajo [iiBajo@notlogged] has joined #minecrafthelp
#325 [09:23] <iiBajo> helloow
#326 [09:23] <McGOD101> anyone here who knows the problem
#327 [09:23] <Marcel> sorry what is linux
#328 [09:24] <Chromaryu> McGOD101: What is your AntiVirus program?
#329 [09:24] <Chromaryu> iiBajo: Hi
#330 [09:24] <Chromaryu> Marcel: ... Google?
#331 [09:24] <iiBajo> Where do I need to send my crash report ?
#332 [09:24] <Chromaryu> ??> iiBajo paste
#333 [09:24] <Absol> iiBajo: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#334 [09:24] <iiBajo> thanks
#335 [09:24] <McGOD101> antivirus?
#336 [09:25] <iiBajo> http://paste.ubuntu.com/23500805/
#337 [09:25] <iiBajo> paste
#338 [09:25] <iiBajo> whoops
#339 [09:25] <Marcel> do u mean https://www.linuxmint.com
#340 [09:25] <McGOD101> whats a antivirus program>>
#341 [09:25] <McGOD101> ?
#342 [09:25] <Chromaryu> Marcel: Like that, yeah
#343 [09:25] <Chromaryu> iiBajo: Try Turn off VBOs in Video Option, in Minecraft
#344 [09:25] <lorenzo> I've deleted everything on my minecraft application folder in my library... now what?
#345 [09:25] <Marcel> what i have to do / do u have a video for that?
#346 [09:26] <Marcel> in linux ,,,
#347 [09:26] <iiBajo> thanks il try
#348 [09:26] <McGOD101> chromaryu whats a antivirus program???
#349 [09:26] <Chromaryu> Marcel: No. Linux is "Not Supported; DIY area"
#350 [09:26] <lorenzo> i moved everything to the trash except for the saves folder
#351 [09:26] <Chromaryu> McGOD101: https://en.wikipedia.org/wiki/Antivirus_software
#352 [09:27] <Chromaryu> lorenzo: try launching again
#353 [09:27] * f0rby [f0rby@notlogged] has joined #minecrafthelp
#354 [09:27] <Marcel> ok thanks anyway
#355 [09:27] <McGOD101> i use Malwarebytes Anti-Malware
#356 [09:28] <Chromaryu> McGOD101: Ok.
#357 [09:28] <Chromaryu> ??<< index
#358 [09:28] <f0rby> hi, i have problem with login, can anyone help?
#359 [09:28] <Chromaryu> f0rby: What happen when you try>
#360 [09:29] <f0rby> says wrong password or nickname
#361 [09:29] <Chromaryu> f0rby: How many time did you try to login?
#362 [09:29] <f0rby> i try it on mojang webside and works
#363 [09:29] <f0rby> about 20times
#364 [09:29] <Chromaryu> ??> f0rby login/thorttle
#365 [09:29] <Chromaryu> ??> f0rby login/thorttled
#366 [09:29] <Chromaryu> ??> f0rby login/throttle
#367 [09:29] <Absol> f0rby: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#368 [09:29] <Absol> f0rby: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#369 [09:30] <lorenzo> i launched it and it gave me the same message "Unable to update the Minecraft Native Launcher"
#370 [09:30] <lorenzo> what do i do?
#371 [09:30] <McGOD101> Chromaryu what do i do to fix the problem?
#372 [09:30] <iiBajo> view bobbing off ?
#373 [09:30] <Chromaryu> iiBajo: VBOs, yeah
#374 [09:31] <iiBajo> and then restart or ?
#375 [09:31] <Chromaryu> iiBajo: Try running Minecraft again
#376 [09:31] <iiBajo> okay brb
#377 [09:31] * Marcel [Marcel@notlogged] has quit. (Ping timeout: 195 seconds)
#378 [09:32] <iiBajo> still crashes
#379 [09:35] <iiBajo> you need me to send the crash report again or na ?
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#381 [09:38] <McGOD101> can someone please help me :(
#382 [09:39] <iiBajo> @Chromaryu ?
#383 [09:39] <iiBajo> awh dengit that doest work haha
#384 [09:39] <McGOD101> on my minecraft when i try to log in it says Please make sure that you are online and minecraft is not blocked
#385 [09:40] <McGOD101> can someone tell me whats wrong???
#386 [09:40] <iiBajo> http://paste.ubuntu.com/23500896/
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#389 [09:41] <McGOD101> Hello
#390 [09:41] <McGOD101> any1?
#391 [09:41] <McGOD101> help?
#392 [09:41] <McGOD101> on my minecraft when i try to log in it says Please make sure that you are online and minecraft is not blocked
#393 [09:42] <McGOD101> im done
#394 [09:42] <iiBajo> dude'
#395 [09:42] <iiBajo> be patient
#396 [09:42] <McGOD101> im never playing minecraft ever again
#397 [09:43] <iiBajo> youre just saing this bcuz you dont wanna wait
#398 [09:43] * McGOD101 [McGOD101@notlogged] has quit. (Client Quit)
#399 [09:44] * skullsmasher145 [skullsmasher145@notlogged] has joined #minecrafthelp
#400 [09:44] <skullsmasher145> hello i need help, my minecraft doesnt let me log in
#401 [09:44] <iiBajo> what does it say when you try to login ?
#402 [09:44] <skullsmasher145> please check if minecraft is not blocked
#403 [09:45] <skullsmasher145> and make sure that you are online
#404 [09:45] * Mahdithebest [Mahdithebest@notlogged] has joined #minecrafthelp
#405 [09:45] <skullsmasher145> "Please Make sure that you are online and Minecraft is not blocked"
#406 [09:46] <skullsmasher145> thats exactly what it says ^
#407 [09:46] <iiBajo> I am here for help 2 sorry cant help you
#408 [09:46] <skullsmasher145> its ok
#409 [09:46] <skullsmasher145> i will wait
#410 [09:46] <skullsmasher145> but thanks
#411 [09:46] <iiBajo> np :)
#412 [09:47] <iiBajo> I thought maybe youre minecraft was crashing
#413 [09:47] <Mahdithebest> ok so i was playing minecraft and just becuase i use vpn for good latency i login alot to minecraft and my account got locked due to reset password i reseted password and i cant login now why?
#414 [09:47] <iiBajo> If it was then I could have send you the link where you have to put the crash file in
#415 [09:48] <iiBajo> 22:03] <Absol> f0rby: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access. [22:03] <Absol> f0rby: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#416 [09:48] <Mahdithebest> thank you so much <3
#417 [09:48] <iiBajo> No problem :)
#418 [09:51] * Mahdithebest [Mahdithebest@notlogged] has quit. (Ping timeout: 195 seconds)
#419 [09:55] <iiBajo> someone there ?
#420 [09:56] * Snowman [Snowman@notlogged] has quit. (Read error: Connection reset by peer)
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#424 [10:07] * McGOD101 [McGOD101@notlogged] has joined #minecrafthelp
#425 [10:07] <McGOD101> hello
#426 [10:07] <McGOD101> on my minecraft when i try to log in it says Please make sure that you are online and minecraft is not blocked
#427 [10:08] <McGOD101> can someone tell me whats wrong?
#428 [10:09] <Bbaer> I've had minecraft for a few years now, and I'm interested in buying Realms. for the PC/Mac. When I try to purchase this, It won't let me put in my card inforrmation, but let's me put in the details about everything else.
#429 [10:12] <iiBajo> Who wanne help?
#430 [10:12] <iiBajo> me?
#431 [10:13] <iiBajo> ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
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#438 [10:47] * Kannario_Extreme [Kannario_Extreme@notlogged] has joined #minecrafthelp
#439 [10:48] <Kannario_Extreme> alguem mi ajuda
#440 [10:48] * MexicanCoCoNutz [MexicanCoCoNutz@notlogged] has joined #minecrafthelp
#441 [10:48] <Kannario_Extreme> tao dizendo q nao ttenho conta
#442 [10:49] <MexicanCoCoNutz> Hello, I'm trying to log into my minecraft account and it wont let me login, I have restarted my pc, Changed password, Email the lot
#443 [10:49] <MexicanCoCoNutz> If you could help me that would be appreciated.
#444 [10:50] <MexicanCoCoNutz> Never mind, i resolved the issue.
#445 [10:51] * MexicanCoCoNutz [MexicanCoCoNutz@notlogged] has quit. (Client Quit)
#446 [10:52] * Kannario_Extreme [Kannario_Extreme@notlogged] has quit. (Client Quit)
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#451 [11:12] * Lem|AFK [Lem|AFK@notlogged] has quit. (Quit: Connection closed for inactivity)
#452 [11:12] <karoline8> I don't have the Email I used for Minecraft anymore, so it wont allow me to login on Mojangs website
#453 [11:13] * sks6097 [sks6097@notlogged] has joined #minecrafthelp
#454 [11:13] * karoline8 [karoline8@notlogged] has quit. (Client Quit)
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#457 [11:16] <sks6097> I AM TRYING TO FIGURE OUT WHY i CANT PLAY THE GAME OFFLINE. WHEN i CLICK ON SHORTCUT IT BRINGS ME DIRECTLY TO THE SIGN IN FOR PLAYING ONLINE. i SIMPLY WANT TO PLAY OFFLINE
#458 [11:18] <sks6097> HELLO? CAN ANYONE HELP WITH MY ISSUE?
#459 [11:21] * Luiss_ [Luiss_@notlogged] has joined #minecrafthelp
#460 [11:21] * Luiss_ [Luiss_@notlogged] has quit. (Client Quit)
#461 [11:22] * denis [denis@notlogged] has joined #minecrafthelp
#462 [11:22] <denis> hello guys!!!
#463 [11:23] <denis> Idownloaded minecraft but doenst works
#464 [11:23] <denis> whats happeneing?
#465 [11:23] * iiBajo [iiBajo@notlogged] has joined #minecrafthelp
#466 [11:23] <iiBajo> hellow
#467 [11:24] <denis> --- Minecraft Crash Report ---- // Ooh. Shiny. Time: 19/11/16 15:19 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Display.java:306) at org.lwjgl.op
#468 [11:25] <iiBajo> http://paste.ubuntu.com/
#469 [11:25] <denis> .Display.create(Display.java:848) at org.lwjgl.opengl.Display.create(Display.java:757) at org.lwjgl.opengl.Display.create(Display.java:739) at beq.ap(SourceFile:597) at beq.an(SourceFile:433) at beq.a(SourceFile:380) at net.minecraft.client.main.Main.main(SourceFile:124)
#470 [11:25] <iiBajo> go to that website plz
#471 [11:25] <iiBajo> and paste it in there
#472 [11:25] <iiBajo> and then send the link
#473 [11:25] <denis> ok
#474 [11:25] * Lem|AFK [Lem|AFK@notlogged] has joined #minecrafthelp
#475 [11:26] <denis> update
#476 [11:26] <sks6097> I HAVE BEEN PLAYING THIS GAME FOR AWHILE NOW BUT NOT FOR A FEW WEEKS ALL OF A SUDDEN i CANT PLAY BECAUSE IT GOES RIGHT TO THE LOGIN FOR PLAYING ON THE INTERNET. i DONT WANT THIS. i JUST WANT TO PLAY OFFLINE .WHY ISNT ALLOWING ME TO JUST PLAY OFFLINE?
#477 [11:27] <denis> http://paste.ubuntu.com/23501467/
#478 [11:28] <sks6097> ARE YOU TALKING TO ME DENIS?
#479 [11:28] * denis [denis@notlogged] has quit. (Quit: Web client closed)
#480 [11:29] * denis [denis@notlogged] has joined #minecrafthelp
#481 [11:29] <denis> this is my report cash
#482 [11:29] <denis> http://paste.ubuntu.com/23501467/
#483 [11:30] <sks6097> HELLO?
#484 [11:30] <sks6097> ANYONE?
#485 [11:31] <Lord_Ralex> sks6097, a) stop with the caps
#486 [11:31] <Lord_Ralex> sks6097, log into your account, as you clearly have internet.
#487 [11:31] <denis> someone can help me
#488 [11:31] <sks6097> i dont want to pplay online
#489 [11:31] <Lord_Ralex> sks6097, you're not playing online by logging in
#490 [11:31] <Lord_Ralex> sks6097, you are proving you own the game. You do not "play" online unless you select Multiplayer and join a server.
#491 [11:32] <iiBajo> you can choose to play singeplayer or multiplayer
#492 [11:32] <Lord_Ralex> ??> denis win/dxdiag
#493 [11:32] <Absol> denis: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#494 [11:33] <sks6097> will try but tried doing that already didnt work
#495 [11:33] * sks6097 [sks6097@notlogged] has quit. (Quit: Web client closed)
#496 [11:34] <denis> http://paste.ubuntu.com/23501509/
#497 [11:34] <denis> there is
#498 [11:35] <Lord_Ralex> denis, your computer is too old for Windows 10
#499 [11:35] <Lord_Ralex> Or hm
#500 [11:35] * TaizClient [TaizClient@notlogged] has joined #minecrafthelp
#501 [11:35] <denis> really?
#502 [11:36] * TaizClient [TaizClient@notlogged] has quit. (Client Quit)
#503 [11:36] <Lord_Ralex> guess not
#504 [11:36] <Lord_Ralex> denis, http://www.geforce.com/drivers/results/111036 see if installing that works
#505 [11:37] <Lord_Ralex> although, ugh
#506 [11:37] <Lord_Ralex> denis, your machine really is kinda broken anyways
#507 [11:37] <denis> thx lord_Rlaex I will try
#508 [11:37] <Lord_Ralex> denis, you need to have the 64-bit version of Windows installed on that machine.
#509 [11:37] <denis> I thing so
#510 [11:38] <denis> think
#511 [11:38] <Lord_Ralex> But you can see if http://www.geforce.com/drivers/results/111035 actually will "work"
#512 [11:38] <denis> thx I will try
#513 [11:39] * lag [lag@notlogged] has joined #minecrafthelp
#514 [11:39] <lag> hi mc won't load. https://pastebin.ubuntu.com/23501524/
#515 [11:42] * Bman1148 [Bman1148@notlogged] has joined #minecrafthelp
#516 [11:43] <iiBajo> http://paste.ubuntu.com/23501546/
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#518 [11:46] * kodak [kodak@notlogged] has joined #minecrafthelp
#519 [11:47] <agentoinkster> Whenever I try to connect to my brothers minecraft world by going into multiplayer his world never shows up even though he opened his server to LAN
#520 [11:47] * denis [denis@notlogged] has quit. (Ping timeout: 195 seconds)
#521 [11:47] <iiBajo> are you both on the same network ?
#522 [11:47] * kodak [kodak@notlogged] has quit. (Client Quit)
#523 [11:47] <agentoinkster> yes
#524 [11:47] <agentoinkster> and we even tried both joining a different network
#525 [11:49] <iiBajo> you mean server or ?
#526 [11:50] <agentoinkster> we both joined a different internet but it didn't work
#527 [11:50] <iiBajo> hmm
#528 [11:50] <iiBajo> I had the same problem with my brother about a year ago but then somehow it worked
#529 [11:50] <iiBajo> I am thinking right now how we did it
#530 [11:50] <agentoinkster> ok thank u
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#533 [11:53] * martinnikolas [martinnikolas@notlogged] has joined #minecrafthelp
#534 [11:53] <iiBajo> owh We made a free server and I whitelisted it so only we could join the server
#535 [11:54] <agentoinkster> ok how do you make a free server
#536 [11:54] <martinnikolas> Um suddenly i cant get into my account
#537 [11:54] <iiBajo> search on google for free server which you can host
#538 [11:54] <iiBajo> what does it say martin ?
#539 [11:54] <martinnikolas> wrong password or mail, but i know its not
#540 [11:55] <martinnikolas> Im afraid somonebody has changed it :-(
#541 [11:55] <martinnikolas> oh just saw the upper thing in red....
#542 [11:56] <CubeTheThird> martinnikolas, have you tried resetting the password?
#543 [11:56] * agentoinkster [agentoinkster@notlogged] has quit. (Quit: Web client closed)
#544 [11:56] <martinnikolas> Well not realy but if somebody has changed it i presume i would get a mail about it right?
#545 [11:57] <martinnikolas> i have been using the same password on minecraft for years and suddenly it wont work
#546 [11:57] <iiBajo> It happend to other people
#547 [11:57] <martinnikolas> ye my brother cant get in as well
#548 [11:57] <CubeTheThird> martinnikolas, try resetting it
#549 [11:57] <CubeTheThird> oh?
#550 [11:57] <martinnikolas> i thought he forgot hes password
#551 [11:57] <iiBajo> Do not login or try to login for 3 hours and then try resetting it
#552 [11:57] <CubeTheThird> martinnikolas, do you mean he can't get in on his own account?
#553 [11:57] <martinnikolas> thats right cube
#554 [11:58] <CubeTheThird> martinnikolas, ya then that sounds like throttling. Wait 3 hours (both of you) without trying to login
#555 [11:58] <martinnikolas> He didnt get any mail when trying to reset it
#556 [11:58] <martinnikolas> but sure
#557 [11:59] <iiBajo> cuz he probbaly didnt wait 3 hours ?
#558 [11:59] <martinnikolas> he did not
#559 [11:59] <martinnikolas> if i may ask, whats throttling?
#560 [12:00] <iiBajo> thats a secret sorry
#561 [12:00] <iiBajo> no hahaha I dont know either
#562 [12:00] <CubeTheThird> martinnikolas, in this case, throttling blocks any logins on your network
#563 [12:00] <martinnikolas> ok xD
#564 [12:00] <iiBajo> I am here for help 2 but mine is kinda difficult I think
#565 [12:00] <martinnikolas> oh ok
#566 [12:00] <martinnikolas> thx so much
#567 [12:00] <CubeTheThird> martinnikolas, the idea is that if someone tried too many times to guess a password, they get blocked temporarily
#568 [12:00] <martinnikolas> oh
#569 [12:01] <martinnikolas> ooohh
#570 [12:01] <CubeTheThird> martinnikolas, unfortunately that also means people who forget their passwords and try too many times also get blocked. Waiting 3 hours without trying to login usually fixes that
#571 [12:01] <martinnikolas> so because he was wrong i cant get into mine as well
#572 [12:02] <CubeTheThird> martinnikolas, yes, because you are both on the same network
#573 [12:02] * JojoGreatSayanman [JojoGreatSayanman@notlogged] has joined #minecrafthelp
#574 [12:02] * Felype [Felype@notlogged] has joined #minecrafthelp
#575 [12:02] <martinnikolas> thx for the help then :-) bye
#576 [12:02] * Samantha_ [Samantha_@notlogged] has joined #minecrafthelp
#577 [12:02] <Felype> +
#578 [12:02] <iiBajo> cube
#579 [12:02] <iiBajo> can you maybe help me ?
#580 [12:02] <iiBajo> http://paste.ubuntu.com/23501546/
#581 [12:02] <martinnikolas> wait a second, but he didnt get any mail when trying to reset the password
#582 [12:03] <CubeTheThird> martinnikolas, that could be another issue as well. He should contact Mojang about that
#583 [12:03] <CubeTheThird> ??> martinnikolas mojang/email
#584 [12:03] <Absol> martinnikolas: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#585 [12:03] <Absol> martinnikolas: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#586 [12:03] <CubeTheThird> iiBajo, one moment
#587 [12:03] * JojoGreatSayanman [JojoGreatSayanman@notlogged] has quit. (Client Quit)
#588 [12:03] <Samantha_> Umm hey I have little problem with my brother "pc" in minecraft
#589 [12:03] <iiBajo> Thanks :) Take youre time, Il guess you need alot
#590 [12:03] <martinnikolas> oh ok thx
#591 [12:03] <CubeTheThird> ??> iiBajo win/dxdiag
#592 [12:03] <Absol> iiBajo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#593 [12:03] <iiBajo> Whats the problem samantha_
#594 [12:03] <CubeTheThird> Samantha_, what problem?
#595 [12:03] <iiBajo> okay ill see
#596 [12:04] <Samantha_> When he always click play the game freezing
#597 [12:04] <CubeTheThird> Samantha_, does he get an error message, or crash report?
#598 [12:04] <Samantha_> Nope nothing just freezing
#599 [12:05] <CubeTheThird> Samantha_, are you currently on your brother's PC?
#600 [12:05] <Felype> When i open minecraft it crashes
#601 [12:05] <Samantha_> Nope
#602 [12:05] <CubeTheThird> Felype, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#603 [12:05] <CubeTheThird> Samantha_, ok. It will be easier to find the problem if you are on his PC
#604 [12:05] <Samantha_> Umm this a picture about the freezing http://b.top4top.net/p_323tlr920.jpg
#605 [12:06] <CubeTheThird> Samantha_, I cannot view the picture. Can you share it on a different website, like imgur?
#606 [12:06] <CubeTheThird> ??> Samantha_ imgur
#607 [12:06] <Absol> Samantha_: Imgur is an image hosting website at http://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#608 [12:06] <Samantha_> Okay 1 min
#609 [12:07] <CubeTheThird> take your time
#610 [12:08] <Felype> CubeTheThird 23501655
#611 [12:08] <CubeTheThird> Felype, ok. one moment
#612 [12:09] <CubeTheThird> Felype, try download and install https://downloadcenter.intel.com/download/18228/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-?product=81526
#613 [12:09] <Felype> ok
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#618 [12:20] * Anzhelika|Away is now known as Anzhi
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#620 [12:21] <iiBajo> http://paste.ubuntu.com/23501701/
#621 [12:21] <iiBajo> My wifi just went off
#622 [12:21] <iiBajo> thats why it took that long
#623 [12:22] <iiBajo> CubeTheThird You still here ?
#624 [12:25] * BESTRONG [BESTRONG@notlogged] has joined #minecrafthelp
#625 [12:25] * lexer [lexer@notlogged] has joined #minecrafthelp
#626 [12:26] <iiBajo> @CubeTheThird ?
#627 [12:26] <lexer> minecraft crashes shortly after i press the play button
#628 [12:26] * Samantha_ [Samantha_@notlogged] has joined #minecrafthelp
#629 [12:26] <Samantha_> Hello!
#630 [12:27] <CubeTheThird> iiBajo, one sec
#631 [12:27] <iiBajo> helloow
#632 [12:27] <CubeTheThird> hello again Samantha_
#633 [12:27] * amir19 [amir19@notlogged] has joined #minecrafthelp
#634 [12:27] <iiBajo> Yea sorry :)
#635 [12:27] <Samantha_> So sorry for late
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#637 [12:27] <Samantha_> https://picload.org/image/rdwiaoil/img_20161119_185148_converted.jpg
#638 [12:27] <CubeTheThird> iiBajo, try download and install https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-?product=81509
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#640 [12:28] <iiBajo> thanks
#641 [12:28] <CubeTheThird> Samantha_, ok I'm gonna need to see the game output
#642 [12:29] <CubeTheThird> ??> Samantha_ launcher/game-output
#643 [12:29] <Absol> Samantha_: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#644 [12:29] <Absol> Samantha_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#647 [12:30] <Samantha_> Sorry which text?
#648 [12:30] * lag [lag@notlogged] has quit. (Ping timeout: 195 seconds)
#649 [12:31] <Samantha_> Hello,?
#650 [12:32] <Samantha_> Guys .. ?
#651 [12:32] <iiBajo> be patient
#652 [12:32] <iiBajo> I am here for 2 hours now
#653 [12:33] <Samantha_> Sry
#654 [12:33] <Anna> ??> Samantha_ launcher/game-output
#655 [12:33] <Absol> Samantha_: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#656 [12:33] <Absol> Samantha_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#657 [12:33] <Anna> iiBajo: did you install the driver you were given?
#658 [12:33] <iiBajo> its still going :)
#659 [12:34] * ramonatze [ramonatze@notlogged] has joined #minecrafthelp
#660 [12:34] <iiBajo> anna ?
#661 [12:34] <iiBajo> Can I ask you whats not about minecraft or ?
#662 [12:34] <ramonatze> yes
#663 [12:35] <Anna> ask what?
#664 [12:35] <Samantha_> But nothing wrong it's just the game freezing after click play
#665 [12:35] <iiBajo> Is this youre job or are you just doing this to help people ?
#666 [12:35] <Anna> I just help people when I can and have time
#667 [12:35] <Anna> ?? info/volunteer
#668 [12:35] <iiBajo> awh thats so nice :)
#669 [12:35] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#670 [12:36] <iiBajo> Thanks from all of us for helping us :D
#671 [12:36] <iiBajo> or trying to help us hehe
#672 [12:36] <Samantha_> So,,?
#673 [12:38] <iiBajo> any idea why it is taking so long to install ?
#674 [12:38] * ramonatze [ramonatze@notlogged] has quit. (Client Quit)
#675 [12:38] <Samantha_> I'm waiting ..
#676 [12:38] <iiBajo> samantha
#677 [12:38] <iiBajo> they dont have to help you....
#678 [12:38] <iiBajo> there here for you
#679 [12:38] <iiBajo> just w8
#680 [12:38] * EmoTurtle [EmoTurtle@notlogged] has joined #minecrafthelp
#681 [12:39] <iiBajo> have you done what anna told you to do ?
#682 [12:39] * Sebi [Sebi@notlogged] has joined #minecrafthelp
#683 [12:39] <Samantha_> I didn't understood
#684 [12:40] <Sebi> penis
#685 [12:40] <Absol> Sebi: Please keep it civil
#686 [12:40] * Sebi [Sebi@notlogged] has quit. (Client Quit)
#687 [12:40] <iiBajo> We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username. [22:07] <Absol> Samantha_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#688 [12:40] <iiBajo> w8
#689 [12:40] <iiBajo> start youre minecraft
#690 [12:40] <EmoTurtle> hello my friend has this minecraft server and i wanna join but it keep saying "java.net.connectexception connection timed out no further information" I can join all my other servers i have but his
#691 [12:41] * craziderpy [craziderpy@notlogged] has joined #minecrafthelp
#692 [12:41] <craziderpy> Hello?
#693 [12:41] <EmoTurtle> its me
#694 [12:41] <craziderpy> This keeps appearing everytime I start Minecraft
#695 [12:41] <craziderpy> http://pastebin.com/cnzVGG2E
#696 [12:41] <mattym> EmoTurtle, That indicates and issue between you and the server.
#697 [12:41] <EmoTurtle> ok
#698 [12:41] <mattym> craziderpy, Do you have the link to your dxdiag report? If so please post the link in this chat.
#699 [12:41] * Sebi [Sebi@notlogged] has joined #minecrafthelp
#700 [12:41] <Samantha_> Well how can I show u what is inside of the game @@
#701 [12:41] <Sebi> http://paste.ubuntu.com/23501776/
#702 [12:41] <mattym> Samantha_, One moment
#703 [12:42] * Sebi [Sebi@notlogged] has quit. (Client Quit)
#704 [12:42] <Samantha_> fine
#705 [12:42] * EmoTurtle [EmoTurtle@notlogged] has quit. (Client Quit)
#706 [12:42] <mattym> Samantha_, From the image you sent you seem to have an outdated launcher. So first, close the game, and delete the icon/shortcut you currently use to start it.
#707 [12:42] <iiBajo> Anna Is it suppossed to take this long or ?
#708 [12:43] <mattym> Samantha_, Download the latest launcher from minecraft.net/download
#709 [12:43] <mattym> iiBajo, It can.
#710 [12:43] <Samantha_> Nice then?
#711 [12:43] * NoYaGamesxD [NoYaGamesxD@notlogged] has joined #minecrafthelp
#712 [12:43] <iiBajo> okay thank you
#713 [12:43] <NoYaGamesxD> I need help, someone ?
#714 [12:43] <mattym> Samantha_, Run it, choose to Install, if you dont see Install choose Repair. Once that has finished let me know.
#715 [12:43] <NoYaGamesxD> mattym rememberme ?
#716 [12:43] <mattym> NoYaGamesxD, Somewhat, whats the problem today?
#717 [12:44] <Samantha_> U are the best
#718 [12:44] <iiBajo> Is it called Graphics media accelerator driver?
#719 [12:44] <mattym> iiBajo, Yes'
#720 [12:44] <iiBajo> okay :)
#721 [12:44] <mattym> iiBajo, It can take some time to finish, just let it run, it usually lets you know when its completely done.
#722 [12:45] <craziderpy> http://pastebin.com/0iYM8Brq
#723 [12:45] <craziderpy> I hope this is my
#724 [12:45] <NoYaGamesxD> mattym, My minecraft, flashing, a hotbar, blocks there, showing cave houses
#725 [12:45] <craziderpy> DxDiag file?
#726 [12:45] <iiBajo> okay thanks ::D
#727 [12:45] <mattym> craziderpy, Unfortunately your graphics hardware is not fully supported on Windows 8, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#728 [12:45] <craziderpy> o ok ty
#729 [12:46] <Samantha_> mattym thank you very much , it worked now , thanks again ..
#730 [12:46] <iiBajo> theres an unknown mistake
#731 [12:46] <iiBajo> idk
#732 [12:46] <iiBajo> lemme try again
#733 [12:46] <mattym> ??> NoYaGamesxD win/resint
#734 [12:46] <mattym> ??> NoYaGamesxD win/reinst
#735 [12:46] <Absol> NoYaGamesxD: You may need to reinstall the locally installed files that Minecraft puts into place.
#736 [12:46] <Absol> NoYaGamesxD: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#737 [12:46] <mattym> NoYaGamesxD, Try the instructions from Absol, see if it gets back to normal
#738 [12:46] <NoYaGamesxD> Ok
#739 [12:46] <mattym> iiBajo, Did it say what happened?
#740 [12:47] * Xx_HBSlayer_xX [Xx_HBSlayer_xX@notlogged] has joined #minecrafthelp
#741 [12:47] <iiBajo> theres was a unknown problem
#742 [12:47] <iiBajo> nothing more
#743 [12:47] <Xx_HBSlayer_xX> hi
#744 [12:47] <Xx_HBSlayer_xX> can someone help me?
#745 [12:47] <iiBajo> whats the problem ?
#746 [12:48] <Xx_HBSlayer_xX> my minecraft is keep crashing at start up
#747 [12:48] <Xx_HBSlayer_xX> saying i need to update my drivers when i just got my pc a few days ago.
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#750 [12:50] <mattym> iiBajo, When your game gives you that crash, when does it happen?
#751 [12:50] <iiBajo> plz paste youre crash report here and the then send the link that it gives you in this chat http://pastebin.com\
#752 [12:50] <iiBajo> when I am ingame
#753 [12:50] <iiBajo> if I type a command or something
#754 [12:51] <Xx_HBSlayer_xX> http://paste.ubuntu.com/23501809/
#755 [12:51] <Xx_HBSlayer_xX> there.
#756 [12:51] <mattym> iiBajo, Ok try this, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#757 [12:51] <iiBajo> Already did that
#758 [12:51] <iiBajo> someone told me to do that
#759 [12:51] <iiBajo> I am here for like 4 or 5 hours :)
#760 [12:52] <mattym> iiBajo, Can you double check to make sure its still set to Off?
#761 [12:52] <iiBajo> ill check for you :)
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#763 [12:52] * vikyray [vikyray@notlogged] has joined #minecrafthelp
#764 [12:53] <simplelibrarian> Trying to connect to Minecraft Realms, and I get an unable to connect to world error message
#765 [12:53] <mattym> Xx_HBSlayer_xX, When you got the new PC, did you install Minecraft fresh on it, or move stuff over from another PC?
#766 [12:53] <mattym> simplelibrarian, Make sure the realm your are joining is still online, and if it is, you will need to check the forums for further assistance
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#768 [12:54] <vikyray> Hello, I'm trying to upload the new version of Minecraft but it stops at 59.1 and than appears "unable to update minecraft"; i tried to unistall and re-download it but it doesn't work
#769 [12:54] <Xx_HBSlayer_xX> move from another.
#770 [12:54] <iiBajo> ehmmm it crashed
#771 [12:54] <mattym> ??> Xx_HBSlayer_xX win/reinst
#772 [12:54] <Absol> Xx_HBSlayer_xX: You may need to reinstall the locally installed files that Minecraft puts into place.
#773 [12:54] <Absol> Xx_HBSlayer_xX: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#774 [12:54] <mattym> Xx_HBSlayer_xX, Try the instructions from Absol
#775 [12:54] <vikyray> I have iMac
#776 [12:54] <mattym> ??> iiBajo launcher/change-version
#777 [12:54] <Absol> iiBajo: To change your game to a different version, start the launcher. Select Edit Profile. In the "Use Version" dropdown menu, select the game version you want. Then click Save Profile.
#778 [12:55] <iiBajo> w8
#779 [12:55] <Xx_HBSlayer_xX> ok ill try.
#780 [12:55] <iiBajo> normaly it doesnt do that
#781 [12:55] <mattym> iiBajo, Do the instructions from Absol, set it to 1.7.2 and see what happens
#782 [12:55] <mattym> ??> vikyray mac/reinst
#783 [12:55] <Absol> vikyray: You may need to reinstall the locally installed files that Minecraft puts into place.
#784 [12:55] <Absol> vikyray: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#785 [12:55] <mattym> vikyray, Try the instructions Absol told you
#786 [12:56] <NoYaGamesxD> mattym, Can you help me with something that relates '' forge '' or not?
#787 [12:56] <mattym> NoYaGamesxD, No
#788 [12:56] <NoYaGamesxD> Ok, Thank you
#789 [12:56] <vikyray> Where have I to put that command?
#790 [12:57] <iiBajo> mattym
#791 [12:57] <iiBajo> when I started it up you want me to turn off the VBOs or not ?
#792 [12:57] <mattym> iiBajo, For now, dont worry
#793 [12:58] <iiBajo> omg my english is so good xD
#794 [12:58] <Xx_HBSlayer_xX> Absol: it still saying it crashed and to update my drivers.
#795 [12:58] <iiBajo> okay
#796 [12:58] <mattym> Xx_HBSlayer_xX, Ok
#797 [12:58] <mattym> Xx_HBSlayer_xX, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/26404
#798 [12:58] <Xx_HBSlayer_xX> ok
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#800 [12:59] * NocturnalPhoenix [NocturnalPhoenix@notlogged] has joined #minecrafthelp
#801 [12:59] <lag> can someone help me mc won't load https://pastebin.ubuntu.com/23501524/
#802 [13:00] <mattym> lag, Try re-download the installer, and re-running it again.
#803 [13:00] <NocturnalPhoenix> I Can't Log Into My Minecraft or Mojang Account and I Don't Know Why. I've Changed My Password Multiple Times.
#804 [13:00] * NoYaGamesxD [NoYaGamesxD@notlogged] has quit. (Ping timeout: 195 seconds)
#805 [13:00] <mattym> ??> NocturnalPhoenix login/throttle
#806 [13:00] <Absol> NocturnalPhoenix: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#807 [13:00] <Absol> NocturnalPhoenix: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#808 [13:00] <NocturnalPhoenix> Okay
#809 [13:00] <NocturnalPhoenix> Thank You
#810 [13:01] <mattym> iiBajo, Did the game work without crashing on the older version?
#811 [13:01] <iiBajo> nope
#812 [13:01] <lag> k one moment
#813 [13:01] <iiBajo> lack of updated graphic drivers
#814 [13:01] * vikyray [vikyray@notlogged] has quit. (Quit: Web client closed)
#815 [13:02] * Cardsfan121 [Cardsfan121@notlogged] has joined #minecrafthelp
#816 [13:02] <Xx_HBSlayer_xX> The driver being installed is not validated forthis computer. Pleaseobtain the appropriate driver from the computer manufacturer. Setup will exit. Would you like more information? Click Yes to be directed to the Intel support website.
#817 [13:03] <Xx_HBSlayer_xX> mattym:
#818 [13:03] <Cardsfan121> I can't refund my purchases on minecraft pocket edition
#819 [13:03] <Xx_HBSlayer_xX> thats what it says when i tryed to download it.
#820 [13:04] <Cardsfan121> Can anyone tell me how to refund my purchases on minecraft pocket edition PLEASE
#821 [13:04] <lag> it didn't work https://pastebin.ubuntu.com/23501893/
#822 [13:04] <iiBajo> be patient
#823 [13:04] <GreyVulpine> Cardsfan121 - You do it either through Google Play, or Apple's app store
#824 [13:04] <GreyVulpine> Cardsfan121 - All depends on what you used to purchase the PE version
#825 [13:05] <Cardsfan121> I clicked on restore purchases in game and it wont
#826 [13:05] <mattym> ??> Xx_HBSlayer_xX oem/hp/product-number
#827 [13:05] <Absol> Xx_HBSlayer_xX: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#828 [13:05] <Absol> Xx_HBSlayer_xX: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#829 [13:05] <GreyVulpine> Cardsfan121 - "Restore Purchase" is not a refund button
#830 [13:05] <iiBajo> ehmmmm
#831 [13:05] <iiBajo> mattym
#832 [13:05] <iiBajo> it stopped again
#833 [13:05] <Xx_HBSlayer_xX> Product name:HP Pavilion Notebook Product number:W7D87UA#ABL
#834 [13:06] <Cardsfan121> Then how do I restore my purchases?
#835 [13:06] <mattym> iiBajo, Try running the driver installer again.
#836 [13:06] <iiBajo> There was a unknown problem
#837 [13:06] <mattym> Xx_HBSlayer_xX, Ok one sec.
#838 [13:06] <Xx_HBSlayer_xX> ok.
#839 [13:06] <mattym> iiBajo, Each time you try it?
#840 [13:06] <GreyVulpine> Cardsfan121 - Depends on the service you used to purchase minecraft
#841 [13:06] <iiBajo> I tried it 2 times and all of the times it got a unknown problem
#842 [13:06] <mattym> iiBajo, Try downloading it again
#843 [13:06] <Cardsfan121> Ok I'm on apple and I clicked restore purchases and it wont
#844 [13:07] <Cardsfan121> How do I restore my purchase?
#845 [13:07] <GreyVulpine> Cardsfan121 - For Apple App store's purchases, see: https://support.apple.com/en-us/HT204084
#846 [13:07] <lag> mattym reinstall didn't work
#847 [13:07] <Xx_HBSlayer_xX> Cardsfan121: did you gameshare it? meaning did you go on someone elses account and get the game?
#848 [13:08] <Cardsfan121> I want to get rid of a texture pack to buy another texture pack
#849 [13:08] <mattym> lag, Is there free space on the drive you are trying to install it on?
#850 [13:09] <Cardsfan121> No I used my account
#851 [13:09] <Cardsfan121> Well I have family sharing
#852 [13:09] <mattym> Xx_HBSlayer_xX, Can you double check the product number the HP support thing found
#853 [13:10] <Xx_HBSlayer_xX> ok
#854 [13:10] <lag> mattym windows available space bar is red showing 14.1GB free of 228GB
#855 [13:10] * Rolzup [Rolzup@notlogged] has joined #minecrafthelp
#856 [13:10] <Xx_HBSlayer_xX> mattym: W7D87UA#ABL
#857 [13:10] <Cardsfan121> So how do I restore my purchase?
#858 [13:10] <iiBajo> I deleted the other drivers I downloaded and its downloading now
#859 [13:11] <Rolzup> Just trying to figure out if there's an issue right now: I'm running a Minecraft program at my library, and none of our accounts can log in. Nor can I log in with my own account. Is the authetication server down?
#860 [13:11] <mattym> Cardsfan121, Read the link you were given.
#861 [13:12] * clarjon1 [clarjon1@notlogged] has joined #minecrafthelp
#862 [13:12] <mattym> Rolzup, Nope, sounds like you triggered the lockout
#863 [13:12] <mattym> ??> Rolzup login/throttle
#864 [13:12] <Absol> Rolzup: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#865 [13:12] <Absol> Rolzup: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#866 [13:12] <mattym> Xx_HBSlayer_xX, Ok one sec
#867 [13:12] <Xx_HBSlayer_xX> ok
#868 [13:13] <lag> mattym windows free space status bar showing red 14.1GB free of 221GB
#869 [13:13] <mattym> Xx_HBSlayer_xX, Try this driver instead http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76612.exe
#870 [13:13] * kinggoesgaming [kinggoesgaming@notlogged] has joined #minecrafthelp
#871 [13:13] <mattym> lag, Yeah that should still be enough
#872 [13:13] <Xx_HBSlayer_xX> ok
#873 [13:14] <mattym> lag, Try starting the game by right clicking it and selecting Run as Admin, see if anything different happens
#874 [13:14] <Rolzup> I've only tried twice with each of six accounts. I WAS able to log on and change the password of one of them; this still does not work, though.
#875 [13:14] <Rolzup> In the sense of logging in, I mean.
#876 [13:15] <lag> mattym nothing
#877 [13:15] <mattym> Rolzup, Its not 'account' based, its 'network' based
#878 [13:15] <GreyVulpine> If you've tried twice with each of 6 accounts, you've attempted 12 logins, which is more than 3 attempts that will trigger the lockout.
#879 [13:16] <Xx_HBSlayer_xX> mattym: do i overwrite it?
#880 [13:16] <Rolzup> Oh, lord. Ah, well.... Guess its Lego today! Thanks, folks.
#881 [13:16] <mattym> Xx_HBSlayer_xX, What?
#882 [13:17] <Xx_HBSlayer_xX> it says i already have it the file on my computer and its asking if i over write it?
#883 [13:17] <mattym> Xx_HBSlayer_xX, Yes
#884 [13:17] <Xx_HBSlayer_xX> Ok.
#885 [13:17] * Cardsfan121 [Cardsfan121@notlogged] has quit. (Ping timeout: 195 seconds)
#886 [13:17] <mattym> Xx_HBSlayer_xX, But if you already have the file, installing this one may not make a difference.
#887 [13:18] <Xx_HBSlayer_xX> Ok.
#888 [13:18] <mattym> Xx_HBSlayer_xX, You have a driver that should work for the game, but isnt, if this computer is as new as you say, you should return it for one that works as it should
#889 [13:18] <Xx_HBSlayer_xX> ok.
#890 [13:19] <Xx_HBSlayer_xX> because on the day i got it it said i need to update a lot of things even the drivers, so i updated everything and when i tryed to play mc it kept crashing.
#891 [13:19] <lag> awaiting further instruction.
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#894 [13:21] * sir_exploit [sir_exploit@notlogged] has joined #minecrafthelp
#895 [13:21] <mattym> lag, not sure what else to try
#896 [13:21] <Cardafan121> How do I restore my texture pack purchase in minecraft PE?
#897 [13:22] <mattym> Xx_HBSlayer_xX, A 'new' computer should never come to you that way
#898 [13:22] <lag> ugh i don't know what else to do
#899 [13:22] <mattym> Cardafan121, You need to contact the App store, there is no button to do so and it wont be instant.
#900 [13:23] <sir_exploit> I need help changing one of my security questions, and possibly my email. I no longer have access to the account email, I know 2 of my security questions but the other one I have no Idea. I created this acount like 5 or 6 years ago and have no idea what my last answer is
#901 [13:24] <lag> mattym is there anywhere else i can go for help? even pay help?
#902 [13:24] * xRelmz [xRelmz@notlogged] has joined #minecrafthelp
#903 [13:24] * Xx_HBSlayer_xX [Xx_HBSlayer_xX@notlogged] has quit. (Ping timeout: 195 seconds)
#904 [13:25] <xRelmz> it says myvideo card is outdated
#905 [13:25] * Cardafan121 [Cardafan121@notlogged] has quit. (Ping timeout: 195 seconds)
#906 [13:25] <xRelmz> http://paste.ubuntu.com/23501983/
#907 [13:26] * Xx_HBSlayer_xX [Xx_HBSlayer_xX@notlogged] has joined #minecrafthelp
#908 [13:26] <xRelmz> hi
#909 [13:26] * sir_exploit [sir_exploit@notlogged] has quit. (Quit: Web client closed)
#910 [13:26] <xRelmz> anyone here?
#911 [13:26] <Xx_HBSlayer_xX> mattym: i did it now what?
#912 [13:26] <xRelmz> did what?
#913 [13:27] <Xx_HBSlayer_xX> installed a driver thingy.
#914 [13:27] <xRelmz> ok
#915 [13:27] * artem [artem@notlogged] has joined #minecrafthelp
#916 [13:27] <xRelmz> im a new person but i can help
#917 [13:27] <xRelmz> so whats the problem?
#918 [13:28] <xRelmz> Xx_HBSlayer_xX: hello?
#919 [13:28] <mattym> Xx_HBSlayer_xX, and restarted?
#920 [13:28] <xRelmz> ok nvm
#921 [13:28] <artem> hi im trying to launch mc 1.2.5 on pc for some nostalga in 1.2.5 modded but it wont launch and crashes
#922 [13:28] <xRelmz> artem
#923 [13:28] <artem> yeah
#924 [13:28] <xRelmz> your processor mightbe able to handle the mods
#925 [13:28] <xRelmz> not*
#926 [13:29] <Xx_HBSlayer_xX> mattym: yes, i did restart it.
#927 [13:29] <mattym> Xx_HBSlayer_xX, Try the game again
#928 [13:29] <Xx_HBSlayer_xX> Ok.
#929 [13:29] <xRelmz> artem:
#930 [13:29] <mattym> ?? mods
#931 [13:29] <artem> it crashes without the mods i was testing launch before starting
#932 [13:29] <Absol> mods: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#933 [13:29] <Absol> mods: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#934 [13:29] <xRelmz> mattym:
#935 [13:29] <xRelmz> mattym: can you help me?
#936 [13:29] <xRelmz> mattym: should i pm u?
#937 [13:29] <mattym> artem, This channel also only supports current
#938 [13:29] <mattym> no
#939 [13:30] <xRelmz> ok can ou help me?
#940 [13:30] <xRelmz> you*
#941 [13:30] <mattym> xRelmz, i will check your issue in a moment
#942 [13:30] <xRelmz> ok ty
#943 [13:30] <xRelmz> how did u go red?
#944 [13:31] <xRelmz> http://paste.ubuntu.com/23501983/
#945 [13:31] <Xx_HBSlayer_xX> mattym: OMG, thank you so much i would have never got it working again without your help. Thanks for helping <3
#946 [13:31] <xRelmz> xD
#947 [13:31] <lag> does anyone have any suggestions on where else i can go to get help on getting minecraft to load? even if i have to pay someone?
#948 [13:32] <xRelmz> lag: try other forums i.e pmc
#949 [13:32] <xRelmz> or
#950 [13:32] <xRelmz> lag: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/
#951 [13:32] <xRelmz> http://hopper.minecraft.net/help/
#952 [13:33] <xRelmz> mattym:
#953 [13:33] <xRelmz> can you help me now?
#954 [13:33] <lag> okay thanks
#955 [13:33] <mattym> xRelmz, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#956 [13:33] <mattym> xRelmz, Possibly even and older version of Windows
#957 [13:34] <xRelmz> ok
#958 [13:34] <xRelmz> well i have the mac i guess :(
#959 [13:34] <xRelmz> how do i become a supporter or helper ?
#960 [13:35] <Xx_HBSlayer_xX> mattym: bye, hope to see you around. thanks for the huge help
#961 [13:36] <xRelmz> Xx_HBSlayer_xX:
#962 [13:36] <xRelmz> how much fps do u get?
#963 [13:36] <Xx_HBSlayer_xX> ?
#964 [13:36] <Xx_HBSlayer_xX> idk
#965 [13:37] <Xx_HBSlayer_xX> Bye guys.
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#968 [13:39] <PokeMaster2010> Every Time I try to open Minecraft, it attempts to update, but then says "Launcher cant open, reinstall Minecraft" I tried and it didnt work
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#974 [13:43] * Anzhi is now known as Anzhelika|Away
#975 [13:44] * Anzhelika|Away is now known as Anzhi
#976 [13:46] <iiBajo> I tried it 4 times
#977 [13:46] <iiBajo> every time it stops installing..
#978 [13:48] <mattym> iiBajo, Can you get me a fresh dxdiag report
#979 [13:48] <iiBajo> sure
#980 [13:48] * srixz [srixz@notlogged] has joined #minecrafthelp
#981 [13:49] * lozzabozza [lozzabozza@notlogged] has joined #minecrafthelp
#982 [13:50] <lozzabozza> i know my username but cant remember the email or password i used
#983 [13:50] <mattym> lozzabozza, Are you not sure which of your emails was used, or do you not know the email account info at all?
#984 [13:51] <srixz> Hello i have a problem. when i wanna login in my minecraft account in the launcher it says: Sorry, but we couldn't connect to our servers. Please make sure that you are online dn that Minecraft is not blocked. (SunCertPathBuilderException: unable to find vlid certification path to requested target)
#985 [13:52] <mattym> ??> srixz tools/hjt
#986 [13:52] <Absol> srixz: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#987 [13:52] <Absol> srixz: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#988 [13:52] <srixz> what ? xd
#989 [13:52] <srixz> whats that mean ?
#990 [13:52] <mattym> srixz, Do the instructions from Absol
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#992 [13:53] * Lzoid [Lzoid@notlogged] has joined #minecrafthelp
#993 [13:54] <Lzoid> My minecraft account got hacked
#994 [13:54] <mattym> ??> Lzoid account/hacked
#995 [13:54] <Absol> Lzoid: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#996 [13:54] <Absol> Lzoid: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#997 [13:54] <Lzoid> I did and it would not email me to reset my pass
#998 [13:54] <Lzoid> They changed my email
#999 [13:54] <iiBajo> http://paste.ubuntu.com/23502119/
#1000 [13:54] * lag [lag@notlogged] has quit. (Quit: Web client closed)
#1001 [13:54] <mattym> ??> Lzoid account/send-email
#1002 [13:54] <srixz> http://paste.ubuntu.com/23502122/
#1003 [13:55] <srixz> here
#1004 [13:55] <Absol> Lzoid: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1005 [13:55] <Absol> Lzoid: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1006 [13:55] <srixz> http://paste.ubuntu.com/23502122/
#1007 [13:55] * Rebeld_PT [Rebeld_PT@notlogged] has joined #minecrafthelp
#1008 [13:55] <mattym> iiBajo, Hmm, really the CPU and Graphics hardware on that computer dont meet the requirements, the graphics hardware is from a series of hardware with knonw issues.
#1009 [13:56] <mattym> iiBajo, And its not letting you install the driver.
#1010 [13:56] <Rebeld_PT> Aparece me um erro quando tento iniciar seesao no site do minecraft , diz que nao foi possivel processar aquele pedido e etc ... o que faco?
#1011 [13:56] <iiBajo> so basicly
#1012 [13:56] <iiBajo> I cant play minecraft ?
#1013 [13:56] <mattym> iiBajo, May be time to try with a better computer.
#1014 [13:56] <mcenzo17> oi
#1015 [13:56] <iiBajo> its not mine
#1016 [13:56] <srixz> http://paste.ubuntu.com/23502122/
#1017 [13:56] <iiBajo> its the one from my brother
#1018 [13:56] <mattym> ??> mcenzo17 lang/pt
#1019 [13:56] * Shadow_ [Shadow_@notlogged] has joined #minecrafthelp
#1020 [13:56] <Absol> mcenzo17: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1021 [13:56] <mcenzo17> an gem fala br
#1022 [13:57] <mattym> ??> srixz scold/repeat
#1023 [13:57] <Shadow_> Hello?
#1024 [13:57] * Rebeld_PT [Rebeld_PT@notlogged] has quit. (Client Quit)
#1025 [13:57] <Absol> srixz: There is absolutely no need to repeat messages in IRC. We can hear you just fine, and your text does not disappear automagically.
#1026 [13:57] <Absol> srixz: Failure to follow this rule is very irritating, clouds the chat, and can get you kicked for spamming.
#1027 [13:57] <iiBajo> is there nothing left to do ? :(
#1028 [13:57] <Shadow_> Uhm my game won't let me chat..
#1029 [13:57] <srixz> okay sorry
#1030 [13:57] <mcenzo17> da
#1031 [13:58] <CubeTheThird> ??> Shadow_ mp/chat
#1032 [13:58] <Absol> Shadow_: If you are getting the error "Cannot send chat message" or your client is crashing when you try to talk on a server, your chat settings are set to prevent chat from being shown.
#1033 [13:58] <Absol> Shadow_: To change your chat settings to show chat, go to "Options", then click "Chat Settings", then change "Chat" to be "Shown". For a similar, yet unrelated, issue, see mp/chat/opacity
#1034 [13:58] <mattym> iiBajo, You need to install that driver. Maybe contact the support for the company that made it. But its probably well past the end of support.
#1035 [13:58] <mcenzo17> Where are you from
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#1037 [13:58] <mattym> ??> srixz info/mcleaks
#1038 [13:58] <Absol> srixz: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#1039 [13:58] <Absol> srixz: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1040 [13:58] <mattym> srixz, You will need to the following instructions to complete the previous.
#1041 [13:58] <Shadow_> Thank you
#1042 [13:58] <mattym> ??> srixz win/hosts/edit
#1043 [13:58] <Absol> srixz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1044 [13:58] <Absol> srixz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1045 [13:58] <iiBajo> okay
#1046 [13:58] <iiBajo> Anyway thanks alot for trying to help me mattym :D
#1047 [13:59] <Megan> I remember my username for my account but I don't know my email and password anymore so I can't log into minecraft
#1048 [13:59] <mcenzo17> My minecraft does not fit in. What do I do?
#1049 [14:00] <Shadow_> Thanks for the help absol
#1050 [14:00] <mattym> Megan, Do you not know which email it was on, or do you not remember what the email could be?
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#1052 [14:00] <srixz> I opned and than ?
#1053 [14:01] <mattym> srixz, If you actually read all the directions you were given you would already know what to do.
#1054 [14:01] <srixz> i opned the system 32 thing and what to do next ?
#1055 [14:02] <Megan> a couple months back I had changed my account user name but there are a bunch of emails that i could of used
#1056 [14:02] <mattym> ??> Megan account/forgot-email
#1057 [14:02] <Absol> Megan: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1058 [14:02] <mattym> Megan, Try the instructions from Absol
#1059 [14:02] <Megan> nvm I just got it thanks btw
#1060 [14:03] <srixz> what now ?
#1061 [14:03] * iiBajo [iiBajo@notlogged] has quit. (Ping timeout: 195 seconds)
#1062 [14:04] <mattym> srixz, Delete the contents of the file and save/close it
#1063 [14:04] <mcenzo17> Only I do not know where to give the intrusons
#1064 [14:04] <srixz> okay and than minecraft works ?
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#1066 [14:05] <srixz> Thank you very much you saved me
#1067 [14:05] <srixz> +rep
#1068 [14:05] * srixz [srixz@notlogged] has quit. (Quit: Web client closed)
#1069 [14:05] <mattym> mcenzo17, You need to explain the problem
#1070 [14:07] * cool [cool@notlogged] has joined #minecrafthelp
#1071 [14:07] <mcenzo17> Hot as I enter the minecraft I cha did everything but not the comsigindo
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#1076 [14:11] * iiBajo [iiBajo@notlogged] has joined #minecrafthelp
#1077 [14:11] <iiBajo> hellooww
#1078 [14:11] <iiBajo> What was the website called to download the graphics ?
#1079 [14:11] <mcenzo17> Every time I press play, it loads but it does not come
#1080 [14:12] <mattym> iiBajo, https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-?product=81509
#1081 [14:12] <CubeTheThird> mcenzo17, do you get a crash report?
#1082 [14:12] <iiBajo> thanks again mattym
#1083 [14:13] <mcenzo17> gives
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#1086 [14:21] * Zach is now known as Guest97201
#1087 [14:21] <Guest97201> I have an issue with properlly opening minecraft. It started after I downloaded windows 10, but I do not want to change what version I have. http://paste.ubuntu.com/23502213/
#1088 [14:22] <mattym> Guest97201, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1089 [14:23] <Guest97201> Is there any other possible way I could resolve this issue?
#1090 [14:24] <mattym> Guest97201, If there was, why would we not already mention it?
#1091 [14:25] * mandrew55 [mandrew55@notlogged] has joined #minecrafthelp
#1092 [14:25] <mandrew55> forgot user name and password
#1093 [14:25] <Guest97201> Just curious. I don't have the proper funds to buy a new graphics card. But I will look into it. What do you recomend?
#1094 [14:25] <mattym> Guest97201, You would need to take your computer to a store that sells them.
#1095 [14:26] * mandrew55 [mandrew55@notlogged] has quit. (Client Quit)
#1096 [14:26] <mattym> Guest97201, Only way to be sure you can get something thats completely compatable
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#1100 [14:27] <Guest97201> Yes I know, but is there any prefered graphics card?
#1101 [14:27] <mattym> Guest97201, Im saying thats not something we could suggest, as you will probably be limited to a certain selection based on the rest of your hardwre.
#1102 [14:28] * Minecrafter [Minecrafter@notlogged] has joined #minecrafthelp
#1103 [14:28] <Minecrafter> Hello
#1104 [14:29] <Minecrafter> I can not get into minecraft because it crashes.
#1105 [14:29] <Guest97201> Okay.
#1106 [14:29] * Guest97201 [Guest97201@notlogged] has quit. (Quit: Web client closed)
#1107 [14:29] <mattym> ??> Minecrafter launcher/crash-log
#1108 [14:29] <Absol> Minecrafter: We need to see your crash log, which appears after a crash.
#1109 [14:29] <Absol> Minecrafter: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1110 [14:29] <Minecrafter> Ok
#1111 [14:29] <Minecrafter> My OS is Windows 10.
#1112 [14:30] <Minecrafter> http://paste.ubuntu.com/23502259/
#1113 [14:30] <mattym> Minecrafter, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1114 [14:30] <Minecrafter> I have 5 crash reports
#1115 [14:30] <mattym> ??> Minecrafter win/dxdiag
#1116 [14:30] <Absol> Minecrafter: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1117 [14:30] <mattym> Minecrafter, Do the instructions in the link from Absol
#1118 [14:33] <iiBajo> mattym still doesnt
#1119 [14:33] <iiBajo> work
#1120 [14:33] <iiBajo> I give up
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#1123 [14:52] * Niwaaah [Niwaaah@notlogged] has joined #minecrafthelp
#1124 [14:52] <Niwaaah> hello
#1125 [14:52] <CubeTheThird> hello Niwaaah
#1126 [14:53] * SwaggyBacon [SwaggyBacon@notlogged] has joined #minecrafthelp
#1127 [14:53] <Niwaaah> hello i forgot the email that is connected to my account i only know the username
#1128 [14:53] <Niwaaah> so i cant login to minecraft.net
#1129 [14:53] * Clifirion [Clifirion@notlogged] has joined #minecrafthelp
#1130 [14:54] <Niwaaah> hello
#1131 [14:54] <SwaggyBacon> I need some help with my Minecraft when I run it everything loads up and when I join the game it constantly freezes when I look around or click and I get a constant 60 fps even when I try to put it to unlimited
#1132 [14:54] <Niwaaah> hello i forgot the email that is connected to my account i only know the username
#1133 [14:54] <CubeTheThird> Niwaaah, do you have a confirmation email from the account purchase?
#1134 [14:54] * Clifirion [Clifirion@notlogged] has quit. (Client Quit)
#1135 [14:54] * Clifirion [Clifirion@notlogged] has joined #minecrafthelp
#1136 [14:54] <Niwaaah> i bought minecraft like 5 years ago
#1137 [14:54] <CubeTheThird> SwaggyBacon, what freezes exactly? the whole window, the menu, something else?
#1138 [14:54] <Niwaaah> so no
#1139 [14:55] <CubeTheThird> Niwaaah, what is your minecraft username?
#1140 [14:55] <Niwaaah> newkids2002
#1141 [14:55] <SwaggyBacon> Basically the entire Minecraft and I can tab out without a problem and other features of my PC work
#1142 [14:55] <CubeTheThird> SwaggyBacon, ok let's try getting a game log
#1143 [14:55] <CubeTheThird> ??> SwaggyBacon launcher/game-output
#1144 [14:55] <Absol> SwaggyBacon: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1145 [14:55] <Absol> SwaggyBacon: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1146 [14:56] <CubeTheThird> Niwaaah, hmm as far as I can tell you have a legacy account, so if you know the password you should be able to login to the game with username + password
#1147 [14:56] <CubeTheThird> Niwaaah, however if that is not the case, you will have to contact Mojang to recover your account
#1148 [14:56] <Niwaaah> no it says i need email and password
#1149 [14:56] <Niwaaah> at minecraft.net
#1150 [14:56] * DocterCookie [DocterCookie@notlogged] has joined #minecrafthelp
#1151 [14:57] <Clifirion> I need help with my account. Even though it is legit, and I have used it many times before, I cannot access it through minecraft.net or Mojang, saying that it is unknown. I know my account is not Legacy
#1152 [14:57] <SwaggyBacon> Cube do I need to copy the text after I start Minecraft or Before?
#1153 [14:57] <CubeTheThird> Niwaaah, that is correct. Minecraft.net no longer allows legacy accounts to login. You have to migrate your account to access account settings
#1154 [14:57] <CubeTheThird> SwaggyBacon, after
#1155 [14:57] * DocterCookie [DocterCookie@notlogged] has quit. (Client Quit)
#1156 [14:57] <CubeTheThird> Niwaaah, I'm talking about logging into the game itself
#1157 [14:57] <CubeTheThird> Clifirion, what happens when you try?
#1158 [14:58] <Niwaaah> im talking about logging in to minecraft.net
#1159 [14:58] <Clifirion> It simply comes up that it is an unknown email/password, even though it allowed me to change password
#1160 [14:58] * bigred [bigred@notlogged] has joined #minecrafthelp
#1161 [14:58] <CubeTheThird> ??> Clifirion login/throttle
#1162 [14:58] <Absol> Clifirion: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1163 [14:58] <Absol> Clifirion: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1164 [14:58] <CubeTheThird> Niwaaah, in that case your only option is to contact Mojang
#1165 [14:58] * Magiobiwan [Magiobiwan@notlogged] has quit. (Read error: Connection reset by peer)
#1166 [14:58] <CubeTheThird> ??> Niwaaah mojang/email
#1167 [14:58] <Absol> Niwaaah: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1168 [14:58] <Absol> Niwaaah: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1169 [14:58] <Niwaaah> are you not able to see wat email belongs to my account
#1170 [14:59] <Clifirion> hmm, ok, thanks
#1171 [14:59] <SwaggyBacon> Not sure if this is what you want Cube http://paste.ubuntu.com/23502396/
#1172 [14:59] <CubeTheThird> Niwaaah, as we don't work for Mojang here, we don't have access to that information
#1173 [14:59] <Niwaaah> ooh oke thank you for your time
#1174 [14:59] * Magiobiwan [Magiobiwan@notlogged] has joined #minecrafthelp
#1175 [14:59] <bigred> I cannont log into my minecraft account my "email and password is incorrect" i tryed the forgot password link but i need to know my password
#1176 [14:59] <CubeTheThird> SwaggyBacon, hmm nothing in the log shows anything about freezing. Let's check your graphics drivers
#1177 [15:00] * Clifirion [Clifirion@notlogged] has quit. (Quit: Web client closed)
#1178 [15:00] <CubeTheThird> ??> SwaggyBacon win/dxdiag
#1179 [15:00] <Absol> SwaggyBacon: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1180 [15:00] <SwaggyBacon> Link doesn't work Cube
#1181 [15:00] <CubeTheThird> bigred, wait, are you saying the forgot password page asks for your password?
#1182 [15:00] <CubeTheThird> SwaggyBacon, ..? the one Absol gave you?
#1183 [15:00] <bigred> yes
#1184 [15:00] <SwaggyBacon> Yeah
#1185 [15:00] <bigred> it does
#1186 [15:00] <CubeTheThird> ??> bigred account/reset-password
#1187 [15:00] <Absol> bigred: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1188 [15:00] <Absol> bigred: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1189 [15:00] <CubeTheThird> bigred, that page ^^^^ ?
#1190 [15:01] <bigred> yes
#1191 [15:01] <mattym> SwaggyBacon, Try it again, that page can has issues sometimes
#1192 [15:01] <CubeTheThird> bigred, from what I see, it asks for your email only
#1193 [15:02] <SwaggyBacon> Works now here you go http://paste.ubuntu.com/23502411/
#1194 [15:02] <bigred> yeah lol but im trying to figure out my password. and i need to enter my email to do that. it says it sent me instructions on how to but...
#1195 [15:02] <CubeTheThird> bigred, it's supposed to email you a link to reset your password
#1196 [15:05] <SwaggyBacon> Any idea what's wrong?
#1197 [15:05] <CubeTheThird> SwaggyBacon, let's see
#1198 [15:05] <mattym> SwaggyBacon, Download and Install the most recently dated Radeon Software from this page http://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064
#1199 [15:05] <SwaggyBacon> WHich one
#1200 [15:06] <SwaggyBacon> There's 3 different ones the most recent one? 11/17/16?
#1201 [15:06] <bigred> i just put in my email for accounts.mojang.com/password and it gave me a link called "Log in" and i enter my email and password and it says Error! You need to use your e-mail address to login to your Mojang Account. If you haven't done so already, you first need to migrate your Minecraft Account.
#1202 [15:07] <bigred> I never changed my password.
#1203 [15:07] <CubeTheThird> bigred, ya, but it should send you an email with information about resetting your password
#1204 [15:07] <bigred> Were can i find that email?
#1205 [15:07] <CubeTheThird> bigred, in your inbox?
#1206 [15:07] * Dimitrygm [Dimitrygm@notlogged] has joined #minecrafthelp
#1207 [15:07] <Dimitrygm> hola
#1208 [15:08] <Dimitrygm> i need help
#1209 [15:08] <CubeTheThird> Dimitrygm, what's the problem?
#1210 [15:09] <Dimitrygm> i can need chenk mi email address
#1211 [15:10] <CubeTheThird> Dimitrygm, you forgot your email address?
#1212 [15:10] <Dimitrygm> no
#1213 [15:10] * josh_ [josh_@notlogged] has joined #minecrafthelp
#1214 [15:10] <CubeTheThird> Dimitrygm, then what exactly is the problem?
#1215 [15:10] * josh_ [josh_@notlogged] has quit. (Client Quit)
#1216 [15:11] <SwaggyBacon> It's tell me i should restart my pc
#1217 [15:11] <SwaggyBacon> should I?
#1218 [15:11] * Niwaaah [Niwaaah@notlogged] has quit. (Quit: Web client closed)
#1219 [15:11] <CubeTheThird> SwaggyBacon, yes restart
#1220 [15:12] <bigred> You know switch user thing on your launcher?
#1221 [15:12] <CubeTheThird> bigred, what about it?
#1222 [15:12] * Layboo [Layboo@notlogged] has joined #minecrafthelp
#1223 [15:12] <bigred> thats were it keeps sending me when i try to log in. I keep getting invalidCredidentials or something i have requested to change my pw about 10 times.
#1224 [15:13] <bigred> every week
#1225 [15:13] <bigred> theres nothing in my inbox xD
#1226 [15:13] <Dimitrygm> i close the my email i setup the minecraft whit that email
#1227 [15:13] <CubeTheThird> bigred, if you don't get any emails, you will have to contact Mojang about it
#1228 [15:13] <CubeTheThird> ??> bigred mojang/email
#1229 [15:13] <Absol> bigred: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1230 [15:13] <Absol> bigred: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1231 [15:13] <CubeTheThird> Dimitrygm, you will have to contact Mojang to transfer the account to a different email
#1232 [15:13] <CubeTheThird> ??> Dimitrygm mojang/email
#1233 [15:13] <Absol> Dimitrygm: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1234 [15:13] <Absol> Dimitrygm: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1235 [15:14] <bigred> Do i need to put my username or my irl name?
#1236 [15:14] <Layboo> I just changed my ign and now when i try to access a server it says 'Not registered with minecraft.net' and i have no idea what to do
#1237 [15:14] <CubeTheThird> bigred, in the box for your name, you put your real name
#1238 [15:14] <CubeTheThird> ??> Layboo launcher/relog
#1239 [15:14] <Dimitrygm> what is the number for mojang
#1240 [15:14] <Absol> Layboo: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1241 [15:14] <Dimitrygm> phone
#1242 [15:15] * SwaggyBacon [SwaggyBacon@notlogged] has quit. (Ping timeout: 195 seconds)
#1243 [15:15] <Layboo> Oh thankyou
#1244 [15:15] <CubeTheThird> Dimitrygm, there is no number. do what Absol told you
#1245 [15:15] <GreyVulpine> Dimitrygm - Mojang has no phone number for support. They only have a web form
#1246 [15:15] <Dimitrygm> and service cliente
#1247 [15:16] <Dimitrygm> i am called from you
#1248 [15:16] * Evertow [Evertow@notlogged] has joined #minecrafthelp
#1249 [15:17] <Evertow> Olá
#1250 [15:17] <Dimitrygm> ola
#1251 [15:17] <CubeTheThird> hello Evertow
#1252 [15:17] <Evertow> Sou do brasil
#1253 [15:17] <Dimitrygm> me puede ayudar
#1254 [15:17] <CubeTheThird> ??> Evertow lang/pt
#1255 [15:17] <Absol> Evertow: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1256 [15:17] <CubeTheThird> <Absol> Dimitrygm: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1257 [15:17] <CubeTheThird> <Absol> Dimitrygm: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1258 [15:17] <CubeTheThird> read
#1259 [15:19] <Evertow> Hi, I'm having problems with the game. Some bugs I can not do redstones repeater even with everything right.
#1260 [15:19] <CubeTheThird> Evertow, if you are experiencing bugs within the game, see if the have been reported on bugs.mojang.com
#1261 [15:20] <CubeTheThird> Evertow, if the game is not working, we can help with that
#1262 [15:21] * Babaf [Babaf@notlogged] has joined #minecrafthelp
#1263 [15:22] <Babaf> Hi there, someone here ?
#1264 [15:22] <CubeTheThird> Babaf, about 150 people
#1265 [15:22] <Babaf> Ok i'm starting
#1266 [15:23] <Babaf> I cannot connect to my account. I bought the game in October 2012, and i migrated my account like 6 to 9 months ago
#1267 [15:23] <Lem|AFK> nice story
#1268 [15:23] <Lem|AFK> jk
#1269 [15:23] <Lem|AFK> Uhh
#1270 [15:23] <CubeTheThird> Babaf, what is your minecraft username?
#1271 [15:24] <CubeTheThird> Lem|AFK, did you need something?
#1272 [15:24] <Babaf> Babaf
#1273 [15:24] <Lem|AFK> pretend I'm not here and afk
#1274 [15:24] <Babaf> Before it was : BabafBabaf
#1275 [15:24] <bigred> CubeTheThird thanks. I will check back in about 24 hours if it didn't work.
#1276 [15:24] * briangreatorex [briangreatorex@notlogged] has joined #minecrafthelp
#1277 [15:24] <Babaf> I tried to send a password reset to my email adress, but i get nothing
#1278 [15:25] <CubeTheThird> Lem|AFK, by the way, name changes to indicate status such as away and afk are against the channel's rules, and may result in a kick, as it considered spam when changing these
#1279 [15:25] * briangreatorex [briangreatorex@notlogged] has quit. (Client Quit)
#1280 [15:25] * bigred [bigred@notlogged] has quit. (Quit: Web client closed)
#1281 [15:25] <Lem|AFK> but I never changed my nickname
#1282 [15:25] <Lem|AFK> I joined it with this
#1283 [15:25] <CubeTheThird> Lem|AFK, ya. I'm just telling you for future reference
#1284 [15:25] <Lem|AFK> I was too lazy to change it
#1285 [15:25] <mattym> Lem|AFK, There are logs that say otherwise
#1286 [15:25] <Lem|AFK> Ah okay
#1287 [15:25] * Evertow [Evertow@notlogged] has quit. (Quit: Web client closed)
#1288 [15:26] <CubeTheThird> Babaf, from what I can see, that name was changed about a week ago. Assuming you did not change it, it's likely your account was compromised
#1289 [15:26] <CubeTheThird> Babaf, you will have to contact Mojang about this
#1290 [15:26] <CubeTheThird> ??> Babaf mojang/email
#1291 [15:26] <Absol> Babaf: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1292 [15:26] <Absol> Babaf: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1293 [15:27] <Babaf> Well, okay
#1294 [15:27] <Babaf> I'ma try something, will be back if i failed or manage to get my account back
#1295 [15:27] <Babaf> Thanks
#1296 [15:27] <Dimitrygm> hola
#1297 [15:27] <Dimitrygm> esnol
#1298 [15:27] <Dimitrygm> espanol
#1299 [15:28] <CubeTheThird> Dimitrygm, we only speak English here
#1300 [15:28] <Dimitrygm> where is the speak spanich
#1301 [15:29] <Babaf> Do i need to look for Mojang account or MC account ?
#1302 [15:29] <CubeTheThird> Dimitrygm, there is no tech support channel for minecraft in spanish. It is recommended you use translate.google.com
#1303 [15:29] <Dimitrygm> ok
#1304 [15:29] <CubeTheThird> Babaf, what? follow the instructions Absol gave you
#1305 [15:29] <Dimitrygm> thank
#1306 [15:29] <Babaf> Ok
#1307 [15:31] <Dimitrygm> You can audition me to move my mail from my minecraft or mojang account
#1308 [15:31] <CubeTheThird> Dimitrygm, we do not work for Mojang here
#1309 [15:32] <CubeTheThird> Dimitrygm, as you were told. Contact Mojang about your issue
#1310 [15:32] <CubeTheThird> ??> Dimitrygm mojang/email
#1311 [15:32] <Absol> Dimitrygm: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1312 [15:32] <Absol> Dimitrygm: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1313 [15:32] <Dimitrygm> Where I worked with mojang to help me
#1314 [15:33] <CubeTheThird> Dimitrygm, read what Absol just told you
#1315 [15:33] <Dimitrygm> wherew
#1316 [15:33] <Dimitrygm> where
#1317 [15:34] <CubeTheThird> <Absol> Dimitrygm: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1318 [15:34] <CubeTheThird> <Absol> Dimitrygm: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1319 [15:34] <CubeTheThird> Dimitrygm, read ^^^
#1320 [15:36] * Trent_ [Trent_@notlogged] has joined #minecrafthelp
#1321 [15:36] <Trent_> hey, i think my minecraft account has been stolen from me
#1322 [15:37] <Trent_> i havent played in a long long time, and i went to get on and i sent a reset password to my email but never got the email. what does that mean?
#1323 [15:37] <CubeTheThird> Trent_, why do you say that?
#1324 [15:37] <CubeTheThird> Trent_, what is your minecraft username?
#1325 [15:37] <Trent_> Trentonomore
#1326 [15:38] * Dimitrygm [Dimitrygm@notlogged] has quit. (Quit: Web client closed)
#1327 [15:38] <CubeTheThird> Trent_, well as far as I can tell that name has been changed several times. Assuming you didn't change it, it's very likely your account was compromised
#1328 [15:39] <CubeTheThird> Trent_, you'll have to contact Mojang about this
#1329 [15:39] <CubeTheThird> ??> Trent_ mojang/email
#1330 [15:39] <Absol> Trent_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1331 [15:39] <Absol> Trent_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1332 [15:39] <Trent_> the last name i changed it to was Trentonomore i am certain but thank you so much, i hope this helps. i will stay in chat just in case
#1333 [15:40] <CubeTheThird> Trent_, from what I see it was chanted to "HarryPotter6573" in August
#1334 [15:41] <Trent_> O.O thats bad bad news
#1335 [15:41] <Trent_> i never changed it to that andddd well those numbers are important to me
#1336 [15:42] <Trent_> should i try logging in with that?
#1337 [15:42] <CubeTheThird> Trent_, did you give your account info to anyone?
#1338 [15:42] <CubeTheThird> Trent_, if the name was changed I suspect the email would have been changed too
#1339 [15:42] * Dimitrygm [Dimitrygm@notlogged] has joined #minecrafthelp
#1340 [15:42] <Trent_> not that i remember, i know i have my brother i used to play with a long time ago but idk how he could have got it
#1341 [15:42] <Dimitrygm> hello
#1342 [15:42] <CubeTheThird> hello again Dimitrygm
#1343 [15:42] <Babaf> I haven't checked for "mojang" in my mail box. Now i know that my account password and username were changed as you said about a week ago. Now waiting for Mojang to answer
#1344 [15:43] <Dimitrygm> haven't checked for "mojang" in my mail box. Now i know that my account password and username were changed as you said about a week ago. Now waiting for Mojang to answer
#1345 [15:43] * MercyEditz [MercyEditz@notlogged] has joined #minecrafthelp
#1346 [15:43] <CubeTheThird> Dimitrygm, did you need anything else, or are you just going to copy paste what other people are saying?
#1347 [15:43] <MercyEditz> Hey guys
#1348 [15:43] <MercyEditz> Can I get some help?
#1349 [15:44] <Dimitrygm> no
#1350 [15:44] <MercyEditz> My account was hacked
#1351 [15:44] <thgilfodrol> MercyEditz: what do you need help with?
#1352 [15:44] <MercyEditz> My acc was hacked, I didn't share my login info, someone used brute force, most likley
#1353 [15:44] <CubeTheThird> MercyEditz, what makes you say it was hacked?
#1354 [15:44] <MercyEditz> Because, I checked both emails, both passwords, neither worked
#1355 [15:44] <MercyEditz> I sent a verfication code to both emails, neither worked
#1356 [15:45] <MercyEditz> I even tried to login to my old minecraft [i've been playing windows 10 all this time]
#1357 [15:45] <CubeTheThird> MercyEditz, you tried resetting the password?
#1358 [15:45] <MercyEditz> It logged me out
#1359 [15:45] <MercyEditz> Yup
#1360 [15:45] <CubeTheThird> MercyEditz, are you saying you didn't get the reset email, or that it didn't work with the email got?
#1361 [15:46] <MercyEditz> Both
#1362 [15:46] <CubeTheThird> MercyEditz, so you did get a reset email?
#1363 [15:46] * xhott [xhott@notlogged] has joined #minecrafthelp
#1364 [15:46] <MercyEditz> No
#1365 [15:46] <xhott> where i can change mi skin
#1366 [15:47] <Babaf> MercyEditz, check for Mojang email in your mail box, and look for "username change" or "email adress change"
#1367 [15:47] <Babaf> That's what i just did
#1368 [15:47] <CubeTheThird> MercyEditz, in that case you'll have to contact Mojang
#1369 [15:47] <xhott> Where i can change my name i mean sory
#1370 [15:47] <CubeTheThird> ??> MercyEditz mojang/email
#1371 [15:47] <Absol> MercyEditz: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1372 [15:47] <Absol> MercyEditz: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1373 [15:47] <MercyEditz> Thank you guys
#1374 [15:47] <CubeTheThird> xhott, on account.mojang.com/me
#1375 [15:47] <Babaf> MercyEditz
#1376 [15:47] * Dimitrygm [Dimitrygm@notlogged] has quit. (Ping timeout: 195 seconds)
#1377 [15:47] <MercyEditz> Yes?
#1378 [15:47] <Babaf> You can contest the email change
#1379 [15:48] <Babaf> As i said
#1380 [15:48] <MercyEditz> Oh my god
#1381 [15:48] <MercyEditz> I just checked my email
#1382 [15:48] <MercyEditz> "Your password was changed" "Your email was changed"
#1383 [15:48] <MercyEditz> voponfdw@snapunit.com is there email
#1384 [15:49] <MercyEditz> Okay
#1385 [15:49] <MercyEditz> I'm reseting there email
#1386 [15:49] * ogleo [ogleo@notlogged] has joined #minecrafthelp
#1387 [15:50] <Babaf> That's what happened to me :) Hope i helped! I also got a horrific username now
#1388 [15:50] <MercyEditz> THANK YOU SO MUCH
#1389 [15:50] <MercyEditz> ALL OF YOU
#1390 [15:50] * William [William@notlogged] has joined #minecrafthelp
#1391 [15:50] <MercyEditz> I <3 you all
#1392 [15:50] <ogleo> Ok my minecraft crashes when I try to run forge and I was wondering if anyone could help me
#1393 [15:51] <CubeTheThird> MercyEditz, glad you figured it out!
#1394 [15:51] <CubeTheThird> ??> ogleo mods
#1395 [15:51] <Absol> ogleo: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1396 [15:51] <Absol> ogleo: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1397 [15:51] <MercyEditz> voponfdw@snapunit.com is there email. I would do something about it
#1398 [15:51] <William> When I play Xbox 360 edition it won't let me look around it will just let me go forward
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#1400 [15:52] <Babaf> Mercy, can i contact you pls ?
#1401 [15:52] <CubeTheThird> William, have you tried using a different controller?
#1402 [15:52] <MercyEditz> Contact me via?
#1403 [15:52] <MercyEditz> I have discord, skype, and email
#1404 [15:52] <MercyEditz> I don't use Email much tho
#1405 [15:52] <Babaf> Discord is cool
#1406 [15:52] <MercyEditz> I mostly use discord and skype, I also have steam
#1407 [15:52] <MercyEditz> Okay, here i'll send you the link to my company's discord
#1408 [15:52] <William> It not my controller
#1409 [15:52] <Babaf> (sorry for disturbing the tchat)
#1410 [15:53] <CubeTheThird> Babaf, why are you trying to contact them?
#1411 [15:53] <MercyEditz> https://discord.gg/ShBjvek is the link
#1412 [15:53] <CubeTheThird> William, you didn't answer my question
#1413 [15:53] <William> Yea
#1414 [15:53] <Babaf> Wantign to know if he manages to get is account back like me
#1415 [15:53] <CubeTheThird> ok then...
#1416 [15:54] <CubeTheThird> William, I asked if you tried using a different controller
#1417 [15:54] <William> Ok I said I did
#1418 [15:54] <CubeTheThird> ah ok
#1419 [15:54] <MercyEditz> Babaf, join the discord
#1420 [15:55] <CubeTheThird> William, unfortunately we aren't well equipped to assist with the console editions here. I recommend you look for solutions on the bug tracker (bugs.mojang.com) or on the forums ( http://minecraftforum.net/forums )
#1421 [15:56] <Babaf> I'm in
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#1423 [16:05] * MercyEditz [MercyEditz@notlogged] has quit. (Quit: Web client closed)
#1424 [16:10] * Supercharger04 [Supercharger04@notlogged] has joined #minecrafthelp
#1425 [16:11] * Emiko [Emiko@notlogged] has joined #minecrafthelp
#1426 [16:12] <Emiko> Hello, I need help migrating my account from minecraft to mojang. My account always used to work, but I signed out and tried to sign back in with my existing password and it's not working anymore. I've already tried to reset my password, it didn't help.
#1427 [16:13] <mattym> Emiko, What is your ingame username?
#1428 [16:14] <Emiko> EmikoKasumi
#1429 [16:15] <mattym> Emiko, You already have a migrated account.
#1430 [16:15] <Supercharger04> hello i am currently doing a project using command blocks i cannot get this certain command to work the command is/testfor @e hopper_minecart [x=103714.y=4.x=1039627.r2]
#1431 [16:15] <mattym> Supercharger04, Check the channel #commandblocks
#1432 [16:15] <Supercharger04> how do i get there
#1433 [16:15] <pie_flavor> Supercharger04: um, that's not how commands work
#1434 [16:16] <Supercharger04> whoops
#1435 [16:16] <pie_flavor> check the wiki for /testfor syntax
#1436 [16:16] <mattym> Supercharger04, in the chat do /join #commandblocks
#1437 [16:16] <Supercharger04> ok
#1438 [16:16] <Emiko> Then why can't I sign in?
#1439 [16:16] <mattym> Emiko, When you tried to reset it, did you get the email?
#1440 [16:16] <Emiko> Whenever I try to, it says that my email or password is incorrect, but I know that they aren't.
#1441 [16:16] <Emiko> yes I did.
#1442 [16:16] <mattym> Emiko, And it still doesnt work after resetting it?
#1443 [16:17] <Emiko> It said I successfully reset it. It still doesn't work.
#1444 [16:17] <mattym> ??> Emiko login/throttle
#1445 [16:17] <Absol> Emiko: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1446 [16:17] <Absol> Emiko: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1447 [16:17] <Emiko> okay thanks, that's probably what happened. Does this rule also apply to the MC launcher
#1448 [16:18] * JD_ [JD_@notlogged] has joined #minecrafthelp
#1449 [16:18] <Emiko> Thanks for helping me out, if it doesn't work in three hours I'll be back here again :,)
#1450 [16:19] <JD_> Ive re downloaded minecraft after reseting my computer and it says i can only play the demo.
#1451 [16:19] * Babaf [Babaf@notlogged] has quit. (Quit: Web client closed)
#1452 [16:20] <mattym> JD_, Make sure you are logging in with the correct Mojang account.
#1453 [16:20] <JD_> I am using the correct one.
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#1463 [16:52] * presley [presley@notlogged] has joined #minecrafthelp
#1464 [16:53] <presley> how do i update minecraft pe that i installed on another tablet? it does not show in the play store as i installed my sisters purchased app
#1465 [16:53] <pie_flavor> whose account purchased it?
#1466 [16:54] <presley> do you want the account email?
#1467 [16:54] <pie_flavor> no
#1468 [16:54] <pie_flavor> but when it's bought
#1469 [16:54] <presley> i don't understand
#1470 [16:54] <pie_flavor> it's registered to the google account that bought it
#1471 [16:54] <presley> we bought it about a year ago
#1472 [16:54] <pie_flavor> if a different google account is signed in in the play store
#1473 [16:54] <pie_flavor> then it won't show up as being purchased
#1474 [16:54] <presley> correct
#1475 [16:55] <presley> is there a way to update it ?
#1476 [16:55] <pie_flavor> so what you're saying
#1477 [16:55] <pie_flavor> is you just want to update the game?
#1478 [16:55] <pie_flavor> isn't there an auto-update feature?
#1479 [16:55] <presley> yes. is there a way to do it without logging into the playstore?
#1480 [16:55] <pie_flavor> no
#1481 [16:55] <pie_flavor> like i said
#1482 [16:56] <pie_flavor> to install the game
#1483 [16:56] <pie_flavor> you have to be logged in with the same account that bought the game
#1484 [16:56] <presley> so if i log in to my sisters account i can update it, and then log back in to my account?
#1485 [16:56] <pie_flavor> yes
#1486 [16:57] <presley> how do i log in to the playstore? do i have to add an account under settings?
#1487 [16:57] <pie_flavor> yes
#1488 [16:57] <pie_flavor> you need to add another google account to your phone
#1489 [16:57] * Anzhi is now known as Anzhelika|Away
#1490 [16:57] <pie_flavor> then when you open the play store sidebar, you should be able to change your account through a drop-down menu
#1491 [16:57] <presley> i will try that and see
#1492 [16:58] <pie_flavor> you could also buy it yourself
#1493 [16:58] * Anzhelika|Away is now known as Anzhi
#1494 [16:58] <pie_flavor> and save the trouble each time you want to update it
#1495 [16:58] <presley> true
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#1497 [17:06] * morten [morten@notlogged] has joined #minecrafthelp
#1498 [17:07] <morten> i do need help
#1499 [17:07] <pie_flavor> k
#1500 [17:07] <pie_flavor> describe the problem
#1501 [17:07] <morten> get in my minecraft
#1502 [17:07] <pie_flavor> what?
#1503 [17:07] * manlikeflea [manlikeflea@notlogged] has joined #minecrafthelp
#1504 [17:07] <morten> yes
#1505 [17:08] <morten> can you help me
#1506 [17:08] <pie_flavor> yes, what is the problem?
#1507 [17:08] <morten> my minecraft i not working
#1508 [17:08] <pie_flavor> what happens?
#1509 [17:09] <morten> som hu
#1510 [17:09] <morten> som hu
#1511 [17:09] * manlikeflea [manlikeflea@notlogged] has left #minecrafthelp
#1512 [17:09] <pie_flavor> oh, finland. google translate?
#1513 [17:09] <morten> ok tanks
#1514 [17:09] <pie_flavor> i'm so confused right now
#1515 [17:10] <morten> ok bie
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#1518 [17:13] * Anzhelika|Away is now known as Anzhi
#1519 [17:18] * Anzhi is now known as Anzhelika|Away
#1520 [17:18] * Anzhelika|Away is now known as Anzhi
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#1522 [17:21] * JProKid [JProKid@notlogged] has joined #minecrafthelp
#1523 [17:21] <JProKid> Minecraft won't open
#1524 [17:22] * Ginger16 [Ginger16@notlogged] has quit. (Client Quit)
#1525 [17:22] <mattym> JProKid, What happens when you try?
#1526 [17:22] <JProKid> It quits out before it reaches the launcher
#1527 [17:22] * odiscover [odiscover@notlogged] has joined #minecrafthelp
#1528 [17:23] <mattym> JProKid, On Minecraft PE?
#1529 [17:23] <JProKid> On Minecraft mac OS X edition
#1530 [17:23] <mattym> JProKid, Ok
#1531 [17:23] <odiscover> I can only play the Demo Version when i try logging on now. about a month ago my account was fine and working.
#1532 [17:23] <pie_flavor> odiscover: Sounds like someone stole your account.
#1533 [17:24] <mattym> JProKid, For now, you will need to use the Mac launcher found on this page minecraft.net/download/alternative
#1534 [17:24] <pie_flavor> Do you know how to find your transaction ID?
#1535 [17:24] <odiscover> no i changed my password 5 days ago though
#1536 [17:24] <JProKid> Thanks I'll try that
#1537 [17:24] <pie_flavor> ??> odiscover account/trans-id
#1538 [17:24] <Absol> odiscover: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1539 [17:24] <pie_flavor> odiscover: Once you've found it, say so (but don't say the id itself).
#1540 [17:25] <odiscover> go through my email then?
#1541 [17:25] <pie_flavor> odiscover: click the link that Absol said.
#1542 [17:25] <pie_flavor> The primary way of finding it out is the email, yes, but there are other ways if you deleted it.
#1543 [17:25] <odiscover> ill search for it
#1544 [17:27] * Anzhi is now known as Anzhelika|Away
#1545 [17:29] * JProKid [JProKid@notlogged] has quit. (Ping timeout: 195 seconds)
#1546 [17:31] <odiscover> Ive found it!!
#1547 [17:31] * Khgfggffg [Khgfggffg@notlogged] has joined #minecrafthelp
#1548 [17:31] <odiscover> absol or pie
#1549 [17:31] <pie_flavor> ?? bot
#1550 [17:31] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1551 [17:32] <pie_flavor> ??> odiscover account/send-email
#1552 [17:32] <Absol> odiscover: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1553 [17:32] <Absol> odiscover: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1554 [17:34] <odiscover> Thanks guys!
#1555 [17:35] * Khgfggffg [Khgfggffg@notlogged] has quit. (Ping timeout: 195 seconds)
#1556 [17:45] * Fav02 [Fav02@notlogged] has joined #minecrafthelp
#1557 [17:45] <Fav02> my account wont login and keeps saying wrong email and password when its all right
#1558 [17:46] <Fav02> pls help
#1559 [17:46] <Lem|AFK> Have you checked the caps lock key?
#1560 [17:46] <Fav02> ya
#1561 [17:46] <Fav02> everything is right but it still wont let me login
#1562 [17:47] <Fav02> i tried all 3 of my accounts
#1563 [17:47] <Fav02> it wont let me login on any of them
#1564 [17:47] <Fav02> pls help me
#1565 [17:48] * mcenzo17 [mcenzo17@notlogged] has quit. (Quit: Web client closed)
#1566 [17:48] <Fav02> anyone there
#1567 [17:48] <Fav02> help me pls guys
#1568 [17:48] * Anzhelika|Away is now known as Anzhi
#1569 [17:49] <Lem|AFK> I'm guessing emailing mojang.
#1570 [17:49] <Fav02> how do i do that
#1571 [17:49] <Fav02> whats there email
#1572 [17:49] <pie_flavor> hi
#1573 [17:49] <Fav02> hi
#1574 [17:50] <pie_flavor> Fav02: Do you know how to find your transaction id?
#1575 [17:50] * sukAta [sukAta@notlogged] has joined #minecrafthelp
#1576 [17:50] <Fav02> no
#1577 [17:50] <Fav02> whats that
#1578 [17:50] <pie_flavor> go to the link absol says
#1579 [17:50] <Fav02> ok
#1580 [17:50] <pie_flavor> ??> Fav02 account/trans-id
#1581 [17:50] <Absol> Fav02: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1582 [17:50] <sukAta> I have a server hosted by picklehosting but it only offers up to 1.9.2 How do I find the files I need to update the server to 1.11?
#1583 [17:50] <pie_flavor> come back here when you've found it (but don't say it in chat)
#1584 [17:50] <Fav02> what do i do with it
#1585 [17:50] <pie_flavor> sukAta: What sort of server is it?
#1586 [17:50] <Fav02> ok let me go find it
#1587 [17:50] * blonk [blonk@notlogged] has quit. (Read error: Connection reset by peer)
#1588 [17:51] <sukAta> vanilla
#1589 [17:51] <sukAta> multicraft control panel etc... i dont know very much about this stuff unfortunately :(
#1590 [17:51] <pie_flavor> sukAta: https://s3.amazonaws.com/Minecraft.Download/versions/1.11/minecraft_server.1.11.jar
#1591 [17:51] <pie_flavor> replace your normal minecraft server jar with that one
#1592 [17:51] <Fav02> why do i need the code
#1593 [17:51] <sukAta> oh wow thank you!
#1594 [17:51] <pie_flavor> Fav02: proof of purchase.
#1595 [17:52] <pie_flavor> do you have it?
#1596 [17:52] <Fav02> i used a prepaid card
#1597 [17:52] <pie_flavor> ah
#1598 [17:52] <pie_flavor> do you have the card
#1599 [17:52] <Fav02> no
#1600 [17:52] <pie_flavor> well that's a problem
#1601 [17:52] <Fav02> lol
#1602 [17:52] <pie_flavor> they might have locked your account to prevent brute-force.
#1603 [17:52] <Fav02> it worked earlier today
#1604 [17:52] <pie_flavor> ??> Fav02 login/throttle
#1605 [17:52] <Absol> Fav02: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1606 [17:52] <Absol> Fav02: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1607 [17:53] <Fav02> ok
#1608 [17:53] <pie_flavor> If that still doesn't work, I'm afraid you're screwed.
#1609 [17:53] <Fav02> would it do it to all 3
#1610 [17:53] <pie_flavor> what?
#1611 [17:53] <pie_flavor> all three what
#1612 [17:53] <Fav02> none of my accounts work
#1613 [17:53] <Fav02> i have 3 accounts
#1614 [17:53] <pie_flavor> oh
#1615 [17:53] <pie_flavor> that's almost definitely the problem then
#1616 [17:53] <pie_flavor> it's ip-based, not account-based
#1617 [17:53] <Fav02> ok
#1618 [17:54] <Fav02> so just wait
#1619 [17:54] <pie_flavor> yep
#1620 [17:54] <Fav02> 3 hours
#1621 [17:54] <pie_flavor> then try a password reset without logging in first
#1622 [17:54] <Fav02> k
#1623 [17:54] <Fav02> thanks
#1624 [17:54] <pie_flavor> and you'll be good
#1625 [17:54] <pie_flavor> you're welcome
#1626 [17:54] <Fav02> bye
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#1633 [18:02] * ryan_ [ryan_@notlogged] has joined #minecrafthelp
#1634 [18:02] <ryan_> i cant login pls help
#1635 [18:03] <pie_flavor> what happens when you try?
#1636 [18:03] <ryan_> it says invalid email and password
#1637 [18:03] <ryan_> but its right
#1638 [18:03] <pie_flavor> have you tried resetting your password?
#1639 [18:03] <ryan_> yes
#1640 [18:03] <ryan_> it it still didnt work
#1641 [18:03] <pie_flavor> read what absol says
#1642 [18:03] <pie_flavor> ??> ryan_ login/throttle
#1643 [18:03] <Absol> ryan_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1644 [18:03] <ryan_> ok
#1645 [18:03] <Absol> ryan_: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1646 [18:04] <ryan_> that sucks
#1647 [18:04] <ryan_> now what
#1648 [18:04] <pie_flavor> you wait
#1649 [18:04] <ryan_> what do i do is there anyway i can get it it now
#1650 [18:05] <ryan_> my other accounts dont work either
#1651 [18:05] <pie_flavor> read the messages again
#1652 [18:05] <pie_flavor> everything you just said is explained in both messages
#1653 [18:05] <ryan_> ok
#1654 [18:05] <ryan_> but why does it do it to all my accounts
#1655 [18:06] <pie_flavor> like the messages say
#1656 [18:06] <pie_flavor> it's on your network
#1657 [18:06] <CubeTheThird> throttling is applied to your network, not your account
#1658 [18:06] <pie_flavor> not on your account
#1659 [18:06] <ryan_> so if i go on a different network it would work
#1660 [18:06] <pie_flavor> yes
#1661 [18:06] <ryan_> cant i get a vpn
#1662 [18:06] <ryan_> would that work
#1663 [18:07] <pie_flavor> or you could wait three hours
#1664 [18:07] <ryan_> but i wanna play
#1665 [18:07] <ryan_> if i get a vpn would it work
#1666 [18:07] <CubeTheThird> it could yes
#1667 [18:07] <pie_flavor> yeah
#1668 [18:07] <ryan_> ok thanks im gonna try it
#1669 [18:07] <pie_flavor> but is the price of a vpn worth three hours of your time
#1670 [18:07] <ryan_> i can get one for free right
#1671 [18:07] <ryan_> one i download
#1672 [18:08] <pie_flavor> depends
#1673 [18:08] <pie_flavor> i'm not a vpn retailer so i don't know
#1674 [18:08] <ryan_> ok
#1675 [18:08] * sneezing_panda [sneezing_panda@notlogged] has joined #minecrafthelp
#1676 [18:08] <CubeTheThird> if you host your own vpn on your network it won't change anything
#1677 [18:08] <CubeTheThird> it has to be hosted elsewhere
#1678 [18:08] <ryan_> ohh ok thanks
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#1684 [18:29] <amuze> I have a problem with a server known as "Hypixel" when I try to join, it gives me the message "java.lang.NullPointerException: group
#1685 [18:29] <pie_flavor> That's not a problem with the server, it's a problem with your computer.
#1686 [18:29] <pie_flavor> What antivirus do you have?
#1687 [18:29] <amuze> mcafee
#1688 [18:29] <pie_flavor> ah
#1689 [18:29] <pie_flavor> there's the problem
#1690 [18:29] <pie_flavor> ?? av/mcafee
#1691 [18:29] <Absol> av/mcafee: McAfee anti-virus is a terrible virus protection solution, and was even abandoned by its creator John McAfee.
#1692 [18:29] <Absol> av/mcafee: It is known to cause all sorts of connection problems, and is recommended to be removed and replaced with another solution such as Avast! anti-virus.
#1693 [18:29] <pie_flavor> ??> amuze av/mcafee/uninstall
#1694 [18:29] <Absol> amuze: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1695 [18:30] <amuze> how do I know that this isnt just a scam
#1696 [18:30] <pie_flavor> what?
#1697 [18:30] <amuze> ok forget that
#1698 [18:30] <amuze> im doing it rn
#1699 [18:30] <pie_flavor> just to reassure you
#1700 [18:31] <pie_flavor> we're the official minecraft help, listed on mojang's website
#1701 [18:31] <amuze> ok
#1702 [18:31] <amuze> OH
#1703 [18:31] <amuze> you are?
#1704 [18:31] <amuze> my friend sent me this
#1705 [18:31] <pie_flavor> yeah
#1706 [18:31] <pie_flavor> and even though we're not actually affiliated with mojang
#1707 [18:31] <pie_flavor> absol is a bot designed specifically to say messages here
#1708 [18:31] <pie_flavor> that would otherwise be questionable
#1709 [18:31] <amuze> well thank you for your help
#1710 [18:31] <amuze> its uninstalling rn
#1711 [18:31] <amuze> this takes time
#1712 [18:32] <pie_flavor> staff of this channel are trusted even if non-staff aren't, and absol is operator, proving his trustworthiness.
#1713 [18:32] <amuze> lol
#1714 [18:32] <amuze> k
#1715 [18:32] <amuze> also i beleive you
#1716 [18:32] <amuze> because
#1717 [18:32] <amuze> you wouldnt just BE on the mojang page would you xD
#1718 [18:32] <pie_flavor> right
#1719 [18:33] <amuze> so
#1720 [18:33] <amuze> are you like staff on here
#1721 [18:33] <amuze> or something
#1722 [18:33] <pie_flavor> no
#1723 [18:33] <amuze> it says I need to reboot
#1724 [18:33] <pie_flavor> yeah
#1725 [18:33] <amuze> and then what next?
#1726 [18:33] <amuze> will it work?
#1727 [18:33] <pie_flavor> then minecraft should work again
#1728 [18:33] <amuze> ok
#1729 [18:33] <amuze> but will my pc change
#1730 [18:33] <pie_flavor> if you want a good antivirus, look at Avast! or Malwarebyres
#1731 [18:33] <pie_flavor> Malwarebytes*
#1732 [18:34] <pie_flavor> No, nothing will change.
#1733 [18:34] <amuze> im going to reboot
#1734 [18:34] <amuze> BYE
#1735 [18:34] <amuze> thanks for helping me
#1736 [18:34] <amuze> u are the best if it works
#1737 [18:37] * amuze_ [amuze_@notlogged] has joined #minecrafthelp
#1738 [18:37] <amuze_> hello I have been on this page like 2 mins ago, I did what a person said and i STILL get the error java.lang.nullpointerexception: group
#1739 [18:37] <pie_flavor> hmm
#1740 [18:38] <pie_flavor> ??> amuze_ tools/hjt
#1741 [18:38] <Absol> amuze_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1742 [18:38] <Absol> amuze_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1743 [18:38] <amuze_> pie flavor
#1744 [18:38] <amuze_> I got avast
#1745 [18:38] <pie_flavor> hi
#1746 [18:38] <amuze_> it seems legit
#1747 [18:38] * Anzhelika|Away is now known as Anzhi
#1748 [18:38] <pie_flavor> run the thing that absol said
#1749 [18:39] <amuze_> it says hijack this.exe...
#1750 [18:40] <pie_flavor> yeah
#1751 [18:40] <pie_flavor> read what absol said
#1752 [18:40] <CubeTheThird> it's a very reputable tool. Feel free to look it up
#1753 [18:40] <pie_flavor> ^ stafff
#1754 [18:40] <amuze_> but im using avast
#1755 [18:40] <CubeTheThird> it's not anti-virus
#1756 [18:41] <CubeTheThird> trend micro hijack-this is a tool to compile a list of everything you have installed and/or running on your computer
#1757 [18:42] <amuze_> ok
#1758 [18:42] <amuze_> do I do "do a system scan and save a log file"
#1759 [18:42] <CubeTheThird> yes
#1760 [18:42] <amuze_> what do I do with the log file
#1761 [18:43] <CubeTheThird> copy the text, paste it onto http://paste.ubuntu.com and give the URL here.
#1762 [18:44] <amuze_> http://paste.ubuntu.com/23503359/
#1763 [18:44] <amuze_> here
#1764 [18:44] <amuze_> what the..
#1765 [18:44] <amuze_> my google
#1766 [18:44] <amuze_> its gone
#1767 [18:44] <pie_flavor> 'my google'
#1768 [18:44] <CubeTheThird> ..?
#1769 [18:45] <pie_flavor> what?
#1770 [18:45] <amuze_> you know the icon
#1771 [18:45] <amuze_> its like a file
#1772 [18:45] <amuze_> it doesnt show the icon
#1773 [18:45] <CubeTheThird> no idea what you mean
#1774 [18:45] <pie_flavor> google chrome?
#1775 [18:45] <amuze_> nvm
#1776 [18:45] <amuze_> forget it xd
#1777 [18:45] <amuze_> ok so next?
#1778 [18:45] <CubeTheThird> however your report shows you have sophos anti-virus installed
#1779 [18:45] <CubeTheThird> ??< av/sophos
#1780 [18:46] <CubeTheThird> it's strongly recommended you remove that
#1781 [18:47] <amuze_> how do i?
#1782 [18:48] <CubeTheThird> I would assume from the control panel
#1783 [18:50] * Anzhi is now known as Anzhelika|Away
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#1785 [18:51] <amuze> next?
#1786 [18:51] <amuze> cube the third?
#1787 [18:51] <pie_flavor> try reboot computer
#1788 [18:51] <pie_flavor> and then try minecraft again
#1789 [18:51] * Anzhelika|Away is now known as Anzhi
#1790 [18:51] <amuze> ok
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#1807 [19:33] <benmassc0tt> My minecraft says that it is unable to find a valid certification path. Can you help me?
#1808 [19:33] <mattym> ??> benmassc0tt tools/hjt
#1809 [19:33] <Absol> benmassc0tt: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1810 [19:33] <Absol> benmassc0tt: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#1816 [19:37] <Procedent> Rip my mc account :P
#1817 [19:37] <Ailan> Everyday I try to log into minecraft and it says invaild password or username and it has been the correct ones, i just changed it and then it said incorrect so i changed it again logged onto the website but i can not get onto minecraft and i am getting very frustrated
#1818 [19:37] <Procedent> Same
#1819 [19:38] * VytorEscobar [VytorEscobar@notlogged] has joined #minecrafthelp
#1820 [19:38] <VytorEscobar> pode me dar
#1821 [19:38] <mattym> Procedent, You were told to fill out a form, did you?
#1822 [19:38] <Procedent> yes
#1823 [19:38] <Procedent> Im trying to record xD
#1824 [19:38] <mattym> Procedent, Then wait for the reply from it.
#1825 [19:38] <VytorEscobar> fui logar em minha conta de mine e nao consiguo mais entrar
#1826 [19:38] <Procedent> i cant get on
#1827 [19:38] <mattym> Procedent, You wont hear back till Monday at the earliest.
#1828 [19:39] <Procedent> ight.
#1829 [19:39] <VytorEscobar> alguem fala portugues
#1830 [19:39] <mattym> ??> VytorEscobar lang/pt
#1831 [19:39] <Absol> VytorEscobar: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1832 [19:39] <mattym> Ailan, You get the reset password emails?
#1833 [19:39] <Procedent> mattym, do you know the accounts.mojang.com/passwords thing?
#1834 [19:40] <VytorEscobar> Procedent, You wont hear back till Monday at the earliest.
#1835 [19:40] <Ailan> Yes and i reset them successfully but still can not get onto minecraft this happens every single time i try to log into minecraft
#1836 [19:40] <VytorEscobar> I logged into my minecraft and could not log in
#1837 [19:40] <Procedent> You know how the link sends you to reset your password though.
#1838 [19:40] <mattym> ??> Ailan login/throttle
#1839 [19:40] <Absol> Ailan: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1840 [19:40] <Absol> Ailan: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1841 [19:40] <mattym> VytorEscobar, What happens when you try?
#1842 [19:41] <Ailan> Who do i contact to make a formal complaint about this because it has been happening since i got this game and i have been entering my information correctly.
#1843 [19:42] <VytorEscobar> Shows that the email is wrong and the password is alright
#1844 [19:42] <mattym> Ailan, Have you been using the official launcher?
#1845 [19:42] <Ailan> May 2016
#1846 [19:42] <Procedent> I just need to know how to get passed the part were when you open up ur mc launcher and it asks for your Email and password. but my pw is always wrong.
#1847 [19:42] <Ailan> Yes I have
#1848 [19:42] <VytorEscobar> Shows that the email is wrong and the password is alright
#1849 [19:42] <mattym> Procedent, You were told to fix your issue you need to wait for assistance from Mojang, till then you will not be able to play.
#1850 [19:43] <Procedent> damn
#1851 [19:43] <Procedent> xD
#1852 [19:43] <mattym> ??> VytorEscobar login/throttle
#1853 [19:43] <Absol> VytorEscobar: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1854 [19:43] <Absol> VytorEscobar: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1855 [19:43] <mattym> Ailan, Are you on a home, or a public internet connection?
#1856 [19:43] <Ailan> Home internet connection. It is the only type I use
#1857 [19:44] <VytorEscobar> So I try to get back in 3 hours.
#1858 [19:44] <mattym> Ailan, Is there another person on that nework that plays Minecraft?
#1859 [19:44] <Procedent> Is it possible that my account got hacked.
#1860 [19:44] <mattym> VytorEscobar, Yes
#1861 [19:44] <VytorEscobar> So I try to get back in 3 hours.
#1862 [19:44] <VytorEscobar> thack you
#1863 [19:44] <Ailan> Yes my boyfriend he is playing it as we are talking.
#1864 [19:44] <mattym> Procedent, Yes, which is why you need to wait for the reply to the form you submitted
#1865 [19:44] <VytorEscobar> trank you
#1866 [19:45] <mattym> Ailan, The lockouts are network based. So if multiple people are logging in, and collectively make mistakes it will effect everyone.
#1867 [19:45] <Procedent> Ok will they like send me a new password or something? cause it wont work if i try to do it.
#1868 [19:45] <Procedent> xD
#1869 [19:45] <mattym> Procedent, THey will send you instructions on what steps you need to take.
#1870 [19:45] <Procedent> okay
#1871 [19:46] <Ailan> I didnt make the mistake Minecraft has been doing this to me all the time, may i please have the contact information to make a formal complaint
#1872 [19:46] <Procedent> I just bought a cape to :(
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#1874 [19:48] <Procedent> mattym: are you going to enjoy this thanksgiving :D
#1875 [19:48] <mattym> Ailan, There is no such thing.
#1876 [19:49] <Ailan> So Mojang has no way for someone to make a complaint about their system not working.
#1877 [19:49] <mattym> Ailan, The system is working as intended. Something on your end is causing it to trigger the lockout.
#1878 [19:50] <Procedent> I find it odd as to why it always sends me to the required password and email everyday. I'm being honest.
#1879 [19:50] <Procedent> On the launcher
#1880 [19:51] * benmassc0tt [benmassc0tt@notlogged] has quit. (Quit: Web client closed)
#1881 [19:51] <Procedent> Anyways have a day mattym enjoy the thanksgiving.
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#1889 [20:07] <Zeetor> I just downloaded/installed PC version from mojang.com for my son for the first time. It starts up and then stalls. I looked thru all the Mojang support info and it is not helpful. Anyone have any ideas for me?
#1890 [20:08] <mattym> Zeetor, Do you get an error or crash, or just no response at all from the program?
#1891 [20:09] <Zeetor> It says "not responding" in task manager. The game output log eventually comes back and says client thread/error: 1282: invalid operation
#1892 [20:10] <mattym> ??> Zeetor launcher/game-output
#1893 [20:10] <Absol> Zeetor: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1894 [20:10] <Absol> Zeetor: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1895 [20:10] <mattym> Zeetor, Unless its just that one line
#1896 [20:12] * Anzhi is now known as Anzhelika|Away
#1897 [20:12] * Anzhelika|Away is now known as Anzhi
#1898 [20:13] <Zeetor> There's a bunch of stuff but the last 3 are the error lines: GL error @ pre-render Then the 1282 thing. Hang on I'm typing into my phone and looking at the PC
#1899 [20:13] <Zeetor> In retrospect, not a smart move.
#1900 [20:13] <mattym> Zeetor, It would be easier to be on the chat on the computer with the issue
#1901 [20:13] <Zeetor> Thanks guys I'll be back in a minute
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#1903 [20:18] <Zeetor_> mattym, here is the entire game output :
#1904 [20:18] <Zeetor_> Completely ignored arguments: [--nativeLauncherVersion, 307]
#1905 [20:18] <mattym> Zeetor_, Wait
#1906 [20:18] <mattym> ??> Zeetor_ launcher/game-output
#1907 [20:18] <Absol> Zeetor_: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1908 [20:18] <Absol> Zeetor_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1909 [20:18] <mattym> Zeetor_, Use the site as instructed by what Absol wrote
#1910 [20:19] * CookieMegatron [CookieMegatron@notlogged] has joined #minecrafthelp
#1911 [20:19] <Zeetor_> http://paste.ubuntu.com/23503700/
#1912 [20:20] <Zeetor_> hope that works. thanks again
#1913 [20:21] <CookieMegatron> I can not launch my mincraft. it gives me the error Launch4j
#1914 [20:21] <mattym> ??> Zeetor_ win/dxdiag
#1915 [20:21] <Absol> Zeetor_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1916 [20:21] <mattym> Zeetor_, Ok do the new instructions in the link Absol provided.
#1917 [20:21] <mattym> ??> CookieMegatron launcher/crash-log
#1918 [20:21] <Absol> CookieMegatron: We need to see your crash log, which appears after a crash.
#1919 [20:21] <Absol> CookieMegatron: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1920 [20:22] <CookieMegatron> It wasnt a crash it wont launch at all
#1921 [20:22] <CookieMegatron> the launcher wont even appear
#1922 [20:22] <mattym> CookieMegatron, Then where is the error appearing?
#1923 [20:22] <Zeetor_> ok, working on it
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#1925 [20:23] <CookieMegatron> it says " The registry refers to a nonexistent Java Runtime Environment installation or the runtime is corrupted. The system cannot find the path specified"
#1926 [20:23] <Zeetor_> you guys must not have kids hounding you =)
#1927 [20:23] * Anzhi is now known as Anzhelika|Away
#1928 [20:23] <pug_> i dont receive mojang security questions emails ;-;
#1929 [20:23] <mattym> CookieMegatron, Did you change the place minecraft installed itself?
#1930 [20:24] <CookieMegatron> i dont understand, how do i do that
#1931 [20:24] <mattym> pug_, Are you sure youve checked the correct email account? And any spam/junk folders?
#1932 [20:24] <pug_> nope
#1933 [20:24] <mattym> CookieMegatron, If you dont understand, then the answer is no
#1934 [20:24] <Zeetor_> there is no crash log, only Launcher Log and Game OutPut
#1935 [20:24] <mattym> CookieMegatron, Is there a ! in your windows username?
#1936 [20:25] <mattym> Zeetor_, You should be doing the instructions directed at you
#1937 [20:25] <CookieMegatron> i dont believe so
#1938 [20:25] <mattym> ??> CookieMegatron tools/hjt
#1939 [20:25] <Absol> CookieMegatron: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1940 [20:25] <Absol> CookieMegatron: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1941 [20:25] <CookieMegatron> i only gives me the option "ok" then the error window closes
#1942 [20:26] <CookieMegatron> it* sorry
#1943 [20:26] <mattym> CookieMegatron, Yeah, do the instructions Absol wrote
#1944 [20:27] <Zeetor_> mattym, here is the whole game output link: http://paste.ubuntu.com/23503719/
#1945 [20:28] <mattym> ??> Zeetor_ win/dxdiag
#1946 [20:28] <Absol> Zeetor_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1947 [20:28] <mattym> Zeetor_, That ^
#1948 [20:28] * Anzhelika|Away is now known as Anzhi
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#1951 [20:32] * thatmikeguy [thatmikeguy@notlogged] has joined #minecrafthelp
#1952 [20:32] <thatmikeguy> hey there folks
#1953 [20:32] * Brandon_ [Brandon_@notlogged] has joined #minecrafthelp
#1954 [20:32] <thatmikeguy> Has anyone had problems with the launcher being unable to update on Mac OSX
#1955 [20:32] <Brandon_> Yes im on my android phone and i have problems whith addons
#1956 [20:32] <mattym> thatmikeguy, What do you mean?
#1957 [20:33] <mattym> Brandon_, You will need to check for help in the forums.
#1958 [20:33] * Anzhi is now known as Anzhelika|Away
#1959 [20:33] <thatmikeguy> I'm attempting to open the program and the updater launches but no progress is made and it tells me that updating the launcher failed
#1960 [20:33] * tomas [tomas@notlogged] has quit. (Ping timeout: 195 seconds)
#1961 [20:33] <mattym> thatmikeguy, Any other message?
#1962 [20:33] <thatmikeguy> Nah, Just that one
#1963 [20:33] <mattym> thatmikeguy, Do you have an Antivirus program installed?
#1964 [20:34] <Brandon_> So the json files i cant go in and edit how do i make it so i can?
#1965 [20:34] <thatmikeguy> negative
#1966 [20:34] <thatmikeguy> I've looked through my security setting and it's allowing minecraft to update/make changes#
#1967 [20:34] <mattym> thatmikeguy, Yeah, i think there has been an issue with the latest launcher version on the Mac. Try using the Mac file listed here minecraft.net/download/alternative
#1968 [20:35] * Brandon_ [Brandon_@notlogged] has quit. (Client Quit)
#1969 [20:36] <thatmikeguy> will update on the progress
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#1971 [20:38] * Anzhelika|Away is now known as Anzhi
#1972 [20:43] * Anzhi is now known as Anzhelika|Away
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#1976 [20:50] <Zeetor_> mattym, absol don't laugh at my old computer: http://paste.ubuntu.com/23503793/
#1977 [20:51] <mattym> Zeetor_, One moment
#1978 [20:54] <mattym> Zeetor_, Yeah, all the info I have says that computer wont be able to run the game.
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#1981 [20:59] <Zeetor_> mattym is it something I can upgrade or install or is it time to go to Frys?
#1982 [21:00] <mattym> Zeetor_, Hmm one sec
#1983 [21:01] <mattym> Zeetor_, Your model of computer does not seem to have the expansion capability you would need to resolve this. Time for a new, or at least newer one.
#1984 [21:03] * gustavo [gustavo@notlogged] has joined #minecrafthelp
#1985 [21:03] <Zeetor_> thanks mattym have a good Thanksgiving!!'
#1986 [21:03] <Zeetor_> thanks mattym have a good Thanksgiving!!'
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#1994 [21:20] <Erik> So, I've been having these major lag problems, it's not just the game play. the home screen and options menu are also take like 3 seconds to register. I've had no problem with any other game, and my computer is a newer model.
#1995 [21:20] <mattym> ??> Erik win/dxdiag
#1996 [21:20] <Absol> Erik: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1997 [21:22] <Erik> ------------------ System Information ------------------ Time of this report: 11/19/2016, 22:21:18 Machine name: LAPTOP-HUQSMF5A Machine Id: {EC980C67-AF8C-4FB9-B6FF-200956C63869} Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161102-0100) Language: English (Regional Setting: English) System Manufacturer: Acer Sys
#1998 [21:23] <mattym> Erik, Please do all the instructions
#1999 [21:23] * mrgod12345_ [mrgod12345_@notlogged] has joined #minecrafthelp
#2000 [21:23] <mrgod12345_> hello
#2001 [21:24] <Erik> http://paste.ubuntu.com/23503907/
#2002 [21:24] <mattym> Erik, Ok one moment
#2003 [21:25] <mattym> Erik, Download and Install the file from this page http://www.nvidia.com/download/driverResults.aspx/111030/en-us
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#2006 [21:34] * Anzhelika|Away is now known as Anzhi
#2007 [21:35] <Erik> I don't know if my computer will need to reset so I'll say thanks now matt
#2008 [21:37] * Dylan_ [Dylan_@notlogged] has joined #minecrafthelp
#2009 [21:38] <Dylan_> Ok, So basically, I bought an account off of a friend, Changed everything on it, And then somehow, he got the account back. I don't know how, But he did. I would really like it because I paid 675$ for it because it has a really cool name, Please contact me back.
#2010 [21:39] <Erik> uhhhh, mattym, if your still there my download failed
#2011 [21:39] <mattym> Dylan_, Its against the TOS to transfer ownership of an account, the original owner always has the rights to it. Nothing you can do.
#2012 [21:39] <mattym> Erik, What happened, what did it say?
#2013 [21:39] <Dylan_> Please dude
#2014 [21:39] <Dylan_> I have the emails and everything
#2015 [21:39] <Dylan_> Please help me
#2016 [21:39] <Lord_Ralex> Dylan_, that means nothing
#2017 [21:39] <Dylan_> OMg
#2018 [21:39] <mattym> Dylan_, You will have to take it up with the person you baught it from.
#2019 [21:39] <Dylan_> I paid 675$
#2020 [21:39] <Lord_Ralex> Then you are an idiot
#2021 [21:40] <Dylan_> I'm literally going to file a lawsuit against him.
#2022 [21:40] <Dylan_> No I'm not
#2023 [21:40] <Dylan_> I do business over MC-Market
#2024 [21:40] <Dylan_> Honestly
#2025 [21:40] <Dylan_> You guys are no help
#2026 [21:40] <Lord_Ralex> So? You are still an idiot.
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#2029 [21:43] <Randomperson54> Question: How long does it usually take for a password reset email to be received?
#2030 [21:43] <Erik> mojang account?
#2031 [21:44] <Randomperson54> yes
#2032 [21:44] <mattym> Randomperson54, Usually fairly fast, are you sure the email you entered into the reset option was the correct one?
#2033 [21:44] <Randomperson54> I'm quite certain.
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#2037 [21:46] <Erik> oh yeah I forgot, the NIVIDIA installer said that graphics card failed
#2038 [21:46] <Erik> also, it just closed for whatever reason
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#2042 [21:49] <Erik> that was weird, the site crashed for me
#2043 [21:50] <mattym> Erik, So it said the card itself failed?
#2044 [21:50] <Erik> yeah
#2045 [21:51] <mattym> Erik, Try running the installer again, choose Custom Install and you should see a clean install option
#2046 [21:53] * deathraven [deathraven@notlogged] has joined #minecrafthelp
#2047 [21:53] * wsman217 [wsman217@notlogged] has joined #minecrafthelp
#2048 [21:54] <deathraven> my minecraft game wont launch properly
#2049 [21:54] <mattym> deathraven, What happens when you try?
#2050 [21:55] <wsman217> i cant instal the drivers i need to launch the game could someone please help
#2051 [21:55] <mattym> wsman217, Do you have the link to your dxdiag report? If so please post the link in this chat.
#2052 [21:55] <wsman217> yes here it is http://paste.ubuntu.com/23504062/
#2053 [21:55] <mattym> wsman217, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#2054 [21:55] <deathraven> when i try to launch the game i get to the loading screen then it freezes and goes white
#2055 [21:56] <mattym> deathraven, Are you getting any error messages or crash logs?
#2056 [21:56] <deathraven> no
#2057 [21:56] <wsman217> thanks i was going to try and play on this computer instead of my desktop that i built but i guess that isnt going to work out that well
#2058 [21:57] <mattym> deathraven, It it happening in the launcher or in the game itself?
#2059 [21:57] <deathraven> its after i hit play it starts to load then does that
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#2061 [21:58] <mattym> ??> deathraven launcher/open
#2062 [21:58] <Absol> deathraven: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#2063 [21:58] <mattym> deathraven, First do the instructions Absol wrote
#2064 [21:58] <mattym> deathraven, then try to run the game agian, once it stops, do the following
#2065 [21:58] <mattym> ??> deathraven launcher/game-output
#2066 [21:58] <deathraven> ok be back in a sec
#2067 [21:58] <Absol> deathraven: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#2068 [21:58] <Absol> deathraven: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2069 [21:59] <Erik> It still says that the installation failed
#2070 [21:59] <mattym> Erik, Does it give any other details?
#2071 [22:00] <Erik> the graphics driver is version 375.95
#2072 [22:01] <mattym> Erik, Did it still say something about the hardware?
#2073 [22:01] <deathraven> where do i find the output
#2074 [22:01] <mattym> deathraven, If you made the settings change correctly, the launcher should still be open, the Game Ouput is one of the tabs
#2075 [22:02] <deathraven> yeah im on that page but not sure what to look for
#2076 [22:03] <mattym> deathraven, You need to follow the instructions
#2077 [22:04] <deathraven> what instructions i did what you said to
#2078 [22:04] <mattym> ??> deathraven launcher/crash-log
#2079 [22:04] <Absol> deathraven: We need to see your crash log, which appears after a crash.
#2080 [22:04] <Absol> deathraven: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2081 [22:05] <Erik> This is all it shows me http://paste.ubuntu.com/23504104/
#2082 [22:06] <mattym> Erik, Hmm, if its detecting an issue with the Nvidia hardware that would explain the downfall in performance with the game.
#2083 [22:06] <deathraven> i posted it
#2084 [22:06] <mattym> deathraven, I need the link to it
#2085 [22:06] <deathraven> http://paste.ubuntu.com/23504107/
#2086 [22:07] <mattym> ??> deathraven mods
#2087 [22:07] <Absol> deathraven: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#2088 [22:07] <Absol> deathraven: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#2089 [22:07] <deathraven> i have none
#2090 [22:07] <mattym> deathraven, Thats simply not true
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#2093 [22:08] <deathraven> this isnt my computer so if there are any i dont know about them
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#2095 [22:09] <mattym> ??> deathraven win/reinst
#2096 [22:09] <Absol> deathraven: You may need to reinstall the locally installed files that Minecraft puts into place.
#2097 [22:09] <Absol> deathraven: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2098 [22:10] * langkid1 [langkid1@notlogged] has joined #minecrafthelp
#2099 [22:13] <deathraven> cant get rid of attachable grinder veinminer or wormsmod
#2100 [22:13] <mattym> deathraven, Then talk to the person whose computer it is.
#2101 [22:14] <deathraven> he's just as clueless as i am
#2102 [22:14] <mattym> deathraven, Is the game or launcher still open?
#2103 [22:15] <deathraven> yeah
#2104 [22:15] <mattym> deathraven, Close them then do the instructions agian
#2105 [22:18] <deathraven> http://paste.ubuntu.com/23504188/
#2106 [22:18] <mattym> deathraven, Yeah that still has mods installed
#2107 [22:19] <deathraven> how do i get rid of them if the computer wont let me
#2108 [22:19] * HippyBomb [HippyBomb@notlogged] has joined #minecrafthelp
#2109 [22:19] <mattym> deathraven, Make sure the game and launcher are closed
#2110 [22:19] <mattym> ??> deathraven win/reinst
#2111 [22:19] <Absol> deathraven: You may need to reinstall the locally installed files that Minecraft puts into place.
#2112 [22:19] <Absol> deathraven: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2113 [22:19] <mattym> deathraven, Then do the instructions Absol wrote exactly
#2114 [22:20] * Kealper [Kealper@notlogged] has joined #minecrafthelp
#2115 [22:20] <HippyBomb> Anyone know if it's possible to switch emails for an account if you know the login for minecraft, but not for the email? I have an email with my MC account and nothing else to it, and I want it on my main email
#2116 [22:21] <mattym> ??> HippyBomb account/send-email
#2117 [22:21] <Absol> HippyBomb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#2118 [22:21] <Absol> HippyBomb: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2119 [22:21] <mattym> HippyBomb, You will need to do what Absol wrote.
#2120 [22:21] <deathraven> i already did that
#2121 [22:22] <deathraven> repeating the process isnt going to change anything
#2122 [22:22] <mattym> deathraven, If you had done it exactly, you wouldnt still be getting an error that looks like the one you do
#2123 [22:23] <deathraven> i cant delete those mods the computer tells me i cant because of the error
#2124 [22:23] <mattym> deathraven, Are you sure the game is completely closed?
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#2126 [22:25] <Erik> I may be completely wrong and feel dumb about this, but do you need to delete it. Can't you just drag and drop the mod somewhere else
#2127 [22:25] <deathraven> the launcher and game are both open for the 4th time and the launcher is on my game output page and the game itself is just white
#2128 [22:25] <mattym> deathraven, Ive told you as many times, make sure the game and launcher are completely closed.
#2129 [22:25] <mattym> deathraven, Then try deleting the files
#2130 [22:26] <mattym> Erik, There are a bunch of other files related to the mods throughout the other folders.
#2131 [22:26] <Erik> ahh
#2132 [22:27] <deathraven> tryed to move to recycle bin still wont let me get rid of them. ive completely closed them down when i did it and re opened it
#2133 [22:27] <mattym> deathraven, Restart the computer, and before doing anything else try to delete again
#2134 [22:29] <deathraven> ok ill try that
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#2139 [22:40] <deathraven> restarting and deleteing the mods before anything else worked thanks
#2140 [22:40] <HippyBomb> RIP Windows10 edition http://i.imgur.com/DzbXkcQ.png
#2141 [22:41] <Erik> I found out the reason I couldn't do the download. It was an update that I put off. I downloaded the update and the file. I the went to minecraft and the title screen still had that massive lag to it. Should I restart my computer?
#2142 [22:42] <Erik> *I went*
#2143 [22:43] <deathraven> with the help i received delete all that didnt come with minecraft originally
#2144 [22:44] <deathraven> mostly mods
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#2151 [22:55] <Erik> god damn, still didn't work
#2152 [22:56] <mattym> Erik, Ok, lets double check that the driver installed correctly
#2153 [22:56] <mattym> Erik, Can you get me a fresh dxdiag report
#2154 [22:57] <CubeTheThird> may want to make sure the game is running on the nvidia and not intel graphics too
#2155 [22:58] * Anzhi is now known as Anzhelika|Away
#2156 [22:58] <Erik> http://paste.ubuntu.com/23504358/
#2157 [22:59] * Anzhelika|Away is now known as Anzhi
#2158 [22:59] <CubeTheThird> Erik, in-game, hold f3+c until it crashes
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#2162 [23:01] <Erik> do you want me to put that in a ubuntu file
#2163 [23:01] <CubeTheThird> yes please
#2164 [23:02] <mattym> Yeah, driver update took, so its probably using the integrated one still.
#2165 [23:02] <CubeTheThird> that's what I'm betting
#2166 [23:02] <CubeTheThird> and crap performance because of U processor on windows 10
#2167 [23:02] <Erik> http://paste.ubuntu.com/23504372/
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#2169 [23:03] * Anzhi is now known as Anzhelika|Away
#2170 [23:03] <CubeTheThird> yup
#2171 [23:04] <CubeTheThird> Erik, your game is running on your slow integrated graphics instead of nvidia graphics. You can read up on how to configure that here: https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
#2172 [23:04] <mattym> Erik, You will need to make sure you have both Minecraft and Java set to use your Nvidia hardware.
#2173 [23:05] <Midnight_YT> Hey so I want to change my name and I got a new PC and I can't get on as I can't remember my security questions and I don't have access to my old email
#2174 [23:05] <CubeTheThird> Midnight_YT, you'll have to contact Mojang about this
#2175 [23:05] <CubeTheThird> ??> Midnight_YT mojang/email
#2176 [23:05] <Absol> Midnight_YT: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2177 [23:05] <Absol> Midnight_YT: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2178 [23:07] <Erik> It works great now! Thanks so much
#2179 [23:07] <Erik> It works great now! Thanks so much
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