#1 [00:05] * Cedii [Cedii@notlogged] has joined #minecrafthelp
#2 [00:08] <Cedii> Hello, I am trying to recover an account that I haven't been on in a couple years. I am trying to send a recovery email to the email I used, but it is not letting m. Any help?
#3 [00:11] <Andrio> What happens when you try?
#4 [00:18] * Anzhelika|Away is now known as Anzhi
#5 [00:21] * techno156 [techno156@notlogged] has joined #minecrafthelp
#6 [00:24] * trickykaden [trickykaden@notlogged] has joined #minecrafthelp
#7 [00:26] <trickykaden> Hello i am experiencing this error in that when i try to play any mc version it doent launch and takes me to the Game Output in the mc launcher and there is nothing there
#8 [00:26] <trickykaden> doesnt*
#9 [00:28] <trickykaden> Does anyone now how i can fix that?Cause i cant play minecraft because of this error
#10 [00:28] * Kastro [Kastro@notlogged] has joined #minecrafthelp
#11 [00:30] * sos0981007338 [sos0981007338@notlogged] has joined #minecrafthelp
#12 [00:31] <Andrio> ??> trickykaden launcher/log
#13 [00:31] <Absol> trickykaden: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#14 [00:31] <Absol> trickykaden: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#15 [00:32] <trickykaden> Here Absol http://paste.ubuntu.com/23504666/
#16 [00:34] <Andrio> trickykaden, try reinstalling the launcher through PC Settings.
#17 [00:35] <trickykaden> should i delete my minecraft then install it?
#18 [00:35] <Andrio> Just the launcher
#19 [00:35] <Andrio> and the bundled Java installation
#20 [00:37] * FireHades [FireHades@notlogged] has quit. (Quit: Web client closed)
#21 [00:42] <trickykaden> Does the same thing should i send you log again?
#22 [00:42] <Andrio> hm
#23 [00:44] <trickykaden> new log http://paste.ubuntu.com/23504698/
#24 [00:52] <mattym> trickykaden, Do you have a shortcut for minecraft on your desktop?
#25 [00:52] <trickykaden> yes
#26 [00:52] <mattym> trickykaden, Right click it, select run as administrator as see if it works any better
#27 [00:54] <trickykaden> ok now my minecraft loads when i ran it as a administrator
#28 [00:56] <trickykaden> Thanks for helping me
#29 [00:58] <mattym> trickykaden, You can set it to always do that
#30 [00:58] * trickykaden [trickykaden@notlogged] has quit. (Quit: Web client closed)
#31 [00:58] <mattym> or not
#32 [01:15] * eldi [eldi@notlogged] has joined #minecrafthelp
#33 [01:15] * mikelty [mikelty@notlogged] has joined #minecrafthelp
#34 [01:15] * mikelty [mikelty@notlogged] has joined #minecrafthelp
#35 [01:16] * mikelty [mikelty@notlogged] has left #minecrafthelp
#36 [01:16] * eldi [eldi@notlogged] has quit. (Client Quit)
#37 [01:19] * HaylazOyun [HaylazOyun@notlogged] has joined #minecrafthelp
#38 [01:20] <HaylazOyun> hi
#39 [01:20] <HaylazOyun> how to change the skin?
#40 [01:21] <HaylazOyun> how to change the skin
#41 [01:22] <Anna> on minecraft PC version, log into minecraft.net and go into profile
#42 [01:23] <Anna> if you're meaning your player skin
#43 [01:25] * HaylazOyun [HaylazOyun@notlogged] has quit. (Ping timeout: 195 seconds)
#44 [01:25] * HaylazOyun_ [HaylazOyun_@notlogged] has joined #minecrafthelp
#45 [01:25] <HaylazOyun_> how to change the skin
#46 [01:28] <Andrio> [18:22:44] Anna: on minecraft PC version, log into minecraft.net and go into profile
#47 [01:28] <Andrio> [18:23:26] Anna: if you're meaning your player skin
#48 [01:29] * HaylazOyun_ [HaylazOyun_@notlogged] has quit. (Ping timeout: 195 seconds)
#49 [01:48] * SergeantWalnut [SergeantWalnut@notlogged] has joined #minecrafthelp
#50 [01:49] <SergeantWalnut> I bought an account back in 2010-11 and have lost access to it recently is there a way I can get it back?
#51 [01:50] <SergeantWalnut> Nevermind
#52 [01:50] * SergeantWalnut [SergeantWalnut@notlogged] has quit. (Client Quit)
#53 [01:53] * Chance [Chance@notlogged] has joined #minecrafthelp
#54 [01:54] <Chance> Someone hacked my account, I have recovered my password but they changed my name. I want to know who hacked me and how they did it
#55 [01:55] * Magiobiwan [Magiobiwan@notlogged] has quit. (Ping timeout: 206 seconds)
#56 [01:55] * Chance [Chance@notlogged] has quit. (Client Quit)
#57 [01:55] <Andrio> Fat chance of that.
#58 [01:58] * Maupie11 [Maupie11@notlogged] has joined #minecrafthelp
#59 [02:00] * Magiobiwan [Magiobiwan@notlogged] has joined #minecrafthelp
#60 [02:03] <Maupie11> hi i have a question can i download optifine on minecraft 1.10.2 because I have tried but he gives a error can I download it without problems
#61 [02:04] <Andrio> What error?
#62 [02:04] <Maupie11> this Unable to download https://libraries.minecraft.net/optifine/OptiFine/1.10_HD_U_B7/OptiFine-1.10_HD_U_B7.jar to C:/Users\ManonDT\AppData\Roaming\.minecraft\libraries\optifine/OptiFine/1.10_HD_U_B7/OptiFine-1.10_HD_U_B7.jar
#63 [02:05] <Andrio> Probably not installed correctly, then.
#64 [02:06] <Andrio> See http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/1865041-please-read-common-1-7-issues-and-ways-of-fixing#4.
#65 [02:06] <Maupie11> can you tell me how i can download it correctly please?
#66 [02:07] <Andrio> See http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/1865041-please-read-common-1-7-issues-and-ways-of-fixing#4.
#67 [02:10] <Maupie11> okay thank you for helping me
#68 [02:10] <Andrio> No problem.
#69 [02:14] * Anzhi is now known as Anzhelika|Away
#70 [02:15] * Anzhelika|Away is now known as Anzhi
#71 [02:18] * walisson258 [walisson258@notlogged] has quit. (Quit: Web client closed)
#72 [02:35] * sneezing_panda [sneezing_panda@notlogged] has quit. (Ping timeout: 198 seconds)
#73 [02:38] * Anzhi is now known as Anzhelika|Away
#74 [02:38] * hello [hello@notlogged] has joined #minecrafthelp
#75 [02:38] <hello> hello
#76 [02:38] <hello> looking for help
#77 [02:38] <thgilfodrol> ??> hello ask
#78 [02:38] <Absol> hello: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#79 [02:38] <Absol> hello: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#80 [02:39] <hello> my mojang account wont let me log in after I changed the password
#81 [02:39] <hello> ive waited a few minutes but it still wont let me log in
#82 [02:40] <thgilfodrol> have you tried recovering the account/resetting the password again
#83 [02:40] <hello> i tried it 3 times and still no luck
#84 [02:40] <hello> i could try once more though just to see
#85 [02:41] <thgilfodrol> try again in 3 hours, might have gotten locked out
#86 [02:41] <thgilfodrol> ??> hello login/throttle
#87 [02:41] <Absol> hello: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#88 [02:41] <Absol> hello: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#89 [02:42] * Spleefed [Spleefed@notlogged] has joined #minecrafthelp
#90 [02:42] <Andrio> recovering it how?
#91 [02:42] <Spleefed> Hello?
#92 [02:42] <hello> thank you
#93 [02:42] <Spleefed> Ok so I'm having a problem with my account as it says can't connect to our servers make sure you are online and minecraft isn't blocked
#94 [02:43] <Spleefed> Anyone got any ideas?
#95 [02:43] <hello> wrong ip address?
#96 [02:44] <Andrio> Spleefed, is that all it says?
#97 [02:44] <Spleefed> Yes I don't know what to do about it I've tried to reset stuff doesn't work
#98 [02:45] * Anzhelika|Away is now known as Anzhi
#99 [02:45] <hello> i have no idea, im not actually support, thgilfodrol is though
#100 [02:45] <Andrio> ??> Spleefed tools/HJT
#101 [02:45] <Absol> Spleefed: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#102 [02:45] <Absol> Spleefed: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#103 [02:45] <Andrio> Pretty sure they aren't, actually.
#104 [02:45] <Andrio> yet
#105 [02:46] <Spleefed> Wait I think I know why I'm logging in a VPN idk
#106 [02:47] <Andrio> That might be it...
#107 [02:47] <Andrio> Is it Hamachi?
#108 [02:47] <Spleefed> CyberGhost
#109 [02:47] <Andrio> mm
#110 [02:48] * hello [hello@notlogged] has quit. (Ping timeout: 195 seconds)
#111 [02:48] * Kirito is now known as Chris
#112 [02:49] <Spleefed> Ok no that isn't it I've tried to connect onto both my main and alt without the vpn and no luck on
#113 [02:49] * Chris is now known as Kazuto
#114 [02:52] * thechickengamer [thechickengamer@notlogged] has joined #minecrafthelp
#115 [02:52] <thechickengamer> my mc got hacked
#116 [02:52] * thechickengamer [thechickengamer@notlogged] has quit. (Client Quit)
#117 [03:12] * kinggoesgaming [kinggoesgaming@notlogged] has quit. (Quit: Connection closed for inactivity)
#118 [03:41] * lol768 is now known as lol768_
#119 [03:44] * lol768_ is now known as lol768
#120 [03:44] * Lilrob956 [Lilrob956@notlogged] has joined #minecrafthelp
#121 [03:52] * lol [lol@notlogged] has joined #minecrafthelp
#122 [03:53] * lol is now known as Guest59141
#123 [03:53] <Guest59141> hi in minecraft all of my stuff is going green and dropping
#124 [03:53] * gosho [gosho@notlogged] has joined #minecrafthelp
#125 [03:54] <Guest59141> in minecraft all of my stuff is going green and dropping
#126 [03:55] <gosho> My minecraft launcher does not update. I tried to uninstall it and then installing it again. It did not help my Mc launcher syas "play offline" and I cant play on anything newer than 1.10.2
#127 [03:56] <Guest59141> mm
#128 [03:56] * Guest59141 [Guest59141@notlogged] has quit. (Client Quit)
#129 [03:57] * James_ [James_@notlogged] has joined #minecrafthelp
#130 [03:57] <Andrio> ??> gosho launcher/log
#131 [03:57] <Absol> gosho: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#132 [03:57] <Absol> gosho: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#133 [03:58] <James_> hi minecraft in minecraft all of my stuff ceeps going green and dropping!!! its so so so anoying
#134 [03:59] <thgilfodrol> is the client modded?
#135 [03:59] <James_> no
#136 [04:00] <gosho> http://paste.ubuntu.com/23505270/
#137 [04:00] <gosho> here you go
#138 [04:00] <Andrio> Green...?
#139 [04:00] <James_> it dosent help
#140 [04:01] <Andrio> James_, what version of Minecraft is that on?
#141 [04:01] <Andrio> ??> gosho tools/HLJ
#142 [04:01] <Andrio> ??> gosho tools/HJT
#143 [04:01] <Absol> gosho: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#144 [04:01] <Absol> gosho: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#145 [04:01] <James_> how do i finde out cuz im on pc
#146 [04:02] <Andrio> mm
#147 [04:02] <Andrio> James_, any chance you could show us a screenshot of the 'green' object?
#148 [04:05] <gosho> http://paste.ubuntu.com/23505283/ here that's the scan completed
#149 [04:07] <James_> ok i will
#150 [04:08] <Andrio> gosho, get rid of Hamachi:
#151 [04:08] <Andrio> ??> gosho info/Hamachi
#152 [04:08] <Andrio> ??> gosho net/Hamachi
#153 [04:08] <Absol> gosho: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#154 [04:08] <Absol> gosho: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#155 [04:09] <James_> could i send you a vidio
#156 [04:09] <Andrio> I guess.
#157 [04:10] * Uhhhgtgrghy [Uhhhgtgrghy@notlogged] has joined #minecrafthelp
#158 [04:12] <James_> i cant send you a vidio or photo
#159 [04:12] <Andrio> why?
#160 [04:12] <James_> dosent let me
#161 [04:12] <Andrio> What doesn't let you?
#162 [04:13] <James_> put it on to my computer
#163 [04:14] <Andrio> Can you take a screenshot with the F2 key?
#164 [04:14] <James_> ill try
#165 [04:15] <James_> ni it turns the sound down
#166 [04:15] <Andrio> Try Fn+F2.
#167 [04:16] <James_> ok i will
#168 [04:17] * gosho [gosho@notlogged] has quit. (Ping timeout: 195 seconds)
#169 [04:18] <James_> dosent let me do that take a screen shot using fn f2
#170 [04:19] * carlos [carlos@notlogged] has joined #minecrafthelp
#171 [04:20] * gosho [gosho@notlogged] has joined #minecrafthelp
#172 [04:21] * James_ [James_@notlogged] has quit. (Quit: Web client closed)
#173 [04:21] <gosho> hello its me again. I uninstalled Hamamchi and restarted my PC. However i still can't update my mc launcher. still stuck on 1.10.2
#174 [04:21] <gosho> hello its me again. I uninstalled Hamamchi and restarted my PC. However i still can't update my mc launcher. still stuck on 1.10.2
#175 [04:21] * carlos [carlos@notlogged] has left #minecrafthelp
#176 [04:24] * Teo_ [Teo_@notlogged] has joined #minecrafthelp
#177 [04:25] <Teo_> This problem persists since yesterday evening and minecraft minecraft.net tell me that there is an error in the password or the email says ops but I've double checked several times and even changed the password for security reasons'm pensanso who have stolen the account you help me?
#178 [04:26] <Andrio> ??> Teo_ login/throttle
#179 [04:26] <Absol> Teo_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#180 [04:26] <Absol> Teo_: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#181 [04:28] <Teo_> since yesterday evening that does not work
#182 [04:30] <Andrio> gosho, Raptr has also been known to break things.
#183 [04:31] <Teo_> he says An error prevented to process your request. Try again this is minecraft.net
#184 [04:31] * gosho [gosho@notlogged] has quit. (Ping timeout: 195 seconds)
#185 [04:32] <Teo_> at 16 i try again to login if doesn't work^
#186 [04:40] * DarkErisium_FrE [DarkErisium_FrE@notlogged] has joined #minecrafthelp
#187 [04:44] * DarkErisium_FrE [DarkErisium_FrE@notlogged] has quit. (Ping timeout: 195 seconds)
#188 [04:45] * hallo [hallo@notlogged] has joined #minecrafthelp
#189 [04:45] <hallo> hey
#190 [04:45] <hallo> :4
#191 [04:45] * hallo [hallo@notlogged] has quit. (Client Quit)
#192 [04:50] * RinDogMC [RinDogMC@notlogged] has joined #minecrafthelp
#193 [04:56] <RinDogMC> an I do?
#194 [04:56] <RinDogMC> Hi, I'm Irene, my nick is 4xRinDogMC. I am having an error with my account, I have changed the password several times, I have set the username, and I have not resorted, as you say, if it is not solved in less than 24 hours you have to contact the support, my error is this "InvalidCredentialsException" And I do not know how to fix it, what can I do?
#195 [04:56] <Andrio> ??> RinDogMC login/throttle
#196 [04:56] <Absol> RinDogMC: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#197 [04:56] <Absol> RinDogMC: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#198 [04:57] <RinDogMC> Ok, thanks!
#199 [04:58] * RinDogMC [RinDogMC@notlogged] has quit. (Quit: Web client closed)
#200 [05:03] * cheyzoe [cheyzoe@notlogged] has joined #minecrafthelp
#201 [05:03] * cheyzoe [cheyzoe@notlogged] has quit. (Client Quit)
#202 [05:12] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#203 [05:19] * iamloki [iamloki@notlogged] has joined #minecrafthelp
#204 [05:19] <iamloki> hello
#205 [05:20] <iamloki> I am wondering what to do/who to see about a compromised account.
#206 [05:24] <Andrio> ??> iamloki account/hacked
#207 [05:24] <Absol> iamloki: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#208 [05:24] <Absol> iamloki: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#209 [05:25] <iamloki> thanks. well quite obviously because someone changed the email to somewhere in russia :P
#210 [05:25] <iamloki> Anyway I will look into it, but its a bit annoying because I wanted to join my friends now.
#211 [05:27] <Andrio> mm
#212 [05:32] * Delaxarnyazer [Delaxarnyazer@notlogged] has quit. (Ping timeout: 384 seconds)
#213 [05:32] * Delaxarnyazer [Delaxarnyazer@notlogged] has joined #minecrafthelp
#214 [05:34] <iamloki> well I have sent my message through, I guess I can expect a reply in a few days.
#215 [05:35] <iamloki> The major problem I have with this is I have the email stating that someone changed the access to my account and the token to dispute it has expired. These tokens expiring so quickly seems rather counter-intuitive.
#216 [05:35] * Qball [Qball@notlogged] has quit. (Remote host closed the connection)
#217 [05:36] <iamloki> Anyway cheers.
#218 [05:38] * Pinkpander_HD [Pinkpander_HD@notlogged] has joined #minecrafthelp
#219 [05:40] <Andrio> How quickly?
#220 [05:43] * Pinkpander_HD_ [Pinkpander_HD_@notlogged] has joined #minecrafthelp
#221 [05:47] * Pinkpander_HD [Pinkpander_HD@notlogged] has quit. (Quit: Web client closed)
#222 [05:49] * Hsnxprox [Hsnxprox@notlogged] has joined #minecrafthelp
#223 [06:00] * Roforb [Roforb@notlogged] has joined #minecrafthelp
#224 [06:01] * Momti [Momti@notlogged] has joined #minecrafthelp
#225 [06:01] * Roforb [Roforb@notlogged] has quit. (Client Quit)
#226 [06:01] * lollo [lollo@notlogged] has joined #minecrafthelp
#227 [06:02] * lollo [lollo@notlogged] has quit. (Client Quit)
#228 [06:03] * _Ermak_ [_Ermak_@notlogged] has joined #minecrafthelp
#229 [06:03] * Momti [Momti@notlogged] has quit. (Client Quit)
#230 [06:04] * _Ermak_ [_Ermak_@notlogged] has quit. (Client Quit)
#231 [06:35] * Teoo_ [Teoo_@notlogged] has joined #minecrafthelp
#232 [06:36] * Crystal|AFK is now known as CrystalMare
#233 [06:36] * CrystalMare is now known as Crystal|AFK
#234 [06:36] <Teoo_> i can't log in minecraft.net
#235 [06:36] <Teoo_> says password error but is correct
#236 [06:38] <Teoo_> this problem persist since yesterday
#237 [06:44] <Chromaryu> ??> Teoo_ login/throttle
#238 [06:44] <Absol> Teoo_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#239 [06:44] <Absol> Teoo_: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#240 [06:45] <Teoo_> I wait three hours and if it does not work
#241 [07:03] * xF34RxV3NOMx [xF34RxV3NOMx@notlogged] has joined #minecrafthelp
#242 [07:09] * xF34RxV3NOMx [xF34RxV3NOMx@notlogged] has quit. (Ping timeout: 195 seconds)
#243 [07:14] * Sammo4 [Sammo4@notlogged] has joined #minecrafthelp
#244 [07:16] * Sammo4 [Sammo4@notlogged] has quit. (Client Quit)
#245 [07:17] * Sammo4 [Sammo4@notlogged] has joined #minecrafthelp
#246 [07:17] * pewterelk871 [pewterelk871@notlogged] has joined #minecrafthelp
#247 [07:18] * Qball [Qball@notlogged] has joined #minecrafthelp
#248 [07:21] * pewterelk871 [pewterelk871@notlogged] has quit. (Ping timeout: 195 seconds)
#249 [07:23] * Sammo4 [Sammo4@notlogged] has quit. (Quit: Web client closed)
#250 [07:25] * V3xxin [V3xxin@notlogged] has joined #minecrafthelp
#251 [07:25] <V3xxin> Hello
#252 [07:27] <V3xxin> I get scammed for my minecraft premium. Here i have screenshot with my gift code : http://screenshot.sh/oAAIRqFP8TaAq
#253 [07:28] * Snowman [Snowman@notlogged] has joined #minecrafthelp
#254 [07:29] <V3xxin> I get scammed for my minecraft premium. Here i have screenshot with my gift code : http://screenshot.sh/oAAIRqFP8TaAq
#255 [07:29] <Andrio> I wonder how... (!)
#256 [07:29] <Andrio> This isn't Microsoft.
#257 [07:30] <V3xxin> :/
#258 [07:32] * RaccoonGuy [RaccoonGuy@notlogged] has joined #minecrafthelp
#259 [07:32] <V3xxin> So how i can recoup my account?
#260 [07:33] <RaccoonGuy> i cant acces my acount its been 3 days and its p***** me of!
#261 [07:35] * terrellbadness [terrellbadness@notlogged] has joined #minecrafthelp
#262 [07:35] <terrellbadness> terrellbadness
#263 [07:35] * rldml [rldml@notlogged] has joined #minecrafthelp
#264 [07:36] <rldml> Hello Mojang-Support, i have problems to log into minecraft. Can somebody help me?
#265 [07:36] * terrellbadness [terrellbadness@notlogged] has quit. (Client Quit)
#266 [07:37] <Andrio> RaccoonGuy, what happens when you try?
#267 [07:37] <Andrio> rldml, we aren't Mojang.
#268 [07:38] <Andrio> V3xxin, what happened?
#269 [07:38] <rldml> The Minecraft-Website tells me, it doesn't know my Username. Rest Password has no effect. It seems, something had killed my account completely from mojang-database
#270 [07:39] <V3xxin> I scammed
#271 [07:39] <V3xxin> Andrio, My friend scammed me
#272 [07:39] <rldml> hrrks... sorry - thought it, because Mojangs links to this chat. damn - have a nice day
#273 [07:39] <Andrio> rldml, the email address and name might have been changed, too
#274 [07:39] <Andrio> ??> rldml account/send-email
#275 [07:39] <Absol> rldml: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#276 [07:39] <Absol> rldml: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#277 [07:40] <Andrio> V3xxin, how'd they manage that?
#278 [07:40] <rldml> thx, bye
#279 [07:40] <Andrio> o/
#280 [07:40] * rldml [rldml@notlogged] has quit. (Client Quit)
#281 [07:40] <V3xxin> He have my login and password
#282 [07:40] <V3xxin> i have ss with my gift code how'd they manage that?
#283 [07:40] <V3xxin> wait
#284 [07:40] <Andrio> mm
#285 [07:41] <V3xxin> http://screenshot.sh/m8ZCjM5xD5ILE
#286 [07:42] <Andrio> Nice throbber.
#287 [07:42] <V3xxin> ?
#288 [07:42] <Andrio> Anyway, you'd need to get in touch with Microsoft about that.
#289 [07:42] <Andrio> I'm not sure what can be done if they already redeemed it.
#290 [07:43] <V3xxin> how i can contact with microsoft?
#291 [07:46] <Andrio> There should be something on the Windows Store website.
#292 [07:52] * V3xxin [V3xxin@notlogged] has quit. (Ping timeout: 195 seconds)
#293 [07:54] * jj2008 [jj2008@notlogged] has joined #minecrafthelp
#294 [07:55] * jj2008 [jj2008@notlogged] has quit. (Client Quit)
#295 [08:07] * AnteTomicic12 [AnteTomicic12@notlogged] has joined #minecrafthelp
#296 [08:07] * AnteTomicic12 [AnteTomicic12@notlogged] has joined #minecrafthelp
#297 [08:07] * AnteTomicic12 [AnteTomicic12@notlogged] has left #minecrafthelp
#298 [08:12] * Isaac [Isaac@notlogged] has joined #minecrafthelp
#299 [08:14] * Isaac [Isaac@notlogged] has quit. (Client Quit)
#300 [08:25] * DexterZhao [DexterZhao@notlogged] has joined #minecrafthelp
#301 [08:25] <DexterZhao> hi
#302 [08:25] <DexterZhao> anybody there?
#303 [08:26] <DexterZhao> how does this work
#304 [08:26] <DexterZhao> i cant log in it says incorrect password or username but i've changed it and im sure that its correct
#305 [08:27] <DexterZhao> guys?
#306 [08:27] * MT_04 [MT_04@notlogged] has joined #minecrafthelp
#307 [08:28] * Zyrelie [Zyrelie@notlogged] has joined #minecrafthelp
#308 [08:28] <Andrio> ??> DexterZhao login/throttle
#309 [08:28] <Absol> DexterZhao: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#310 [08:28] <Absol> DexterZhao: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#311 [08:28] * MT_04 [MT_04@notlogged] has quit. (Client Quit)
#312 [08:29] <DexterZhao> but ive tried it last night and this morning im sure theres been more than 3 hours
#313 [08:30] <Andrio> mm
#314 [08:31] <Zyrelie> Okay here is my problem. I haven't been active on my account for a year but I'm pretty sure I know the email and password but I still can't get in. I can't send a new mail to my email and get a new password because I can't get to that email anymore. What am I suppose to do? I know 100% what the username is but that doesn't help me much anymore :/
#315 [08:31] * opmc [opmc@notlogged] has joined #minecrafthelp
#316 [08:40] * Anzhi [Anzhi@notlogged] has quit. (Ping timeout: 206 seconds)
#317 [08:43] * ace [ace@notlogged] has joined #minecrafthelp
#318 [08:44] * Guest24356 [Guest24356@notlogged] has joined #minecrafthelp
#319 [08:44] * ace is now known as Guest45127
#320 [08:44] <Guest45127> is there a way to contact someone to get my username changed back to its orrigional name? my account was recently stolen
#321 [08:47] * mrstarsky7 [mrstarsky7@notlogged] has joined #minecrafthelp
#322 [08:49] * mrstarsky7 [mrstarsky7@notlogged] has quit. (Client Quit)
#323 [08:49] * mrstarsky7 [mrstarsky7@notlogged] has joined #minecrafthelp
#324 [08:50] * mrstarsky7_ [mrstarsky7_@notlogged] has joined #minecrafthelp
#325 [08:50] * mrstarsky7_ [mrstarsky7_@notlogged] has quit. (Client Quit)
#326 [08:51] * mrstarsky7 [mrstarsky7@notlogged] has quit. (Client Quit)
#327 [08:51] * Guest45127 [Guest45127@notlogged] has quit. (Quit: Web client closed)
#328 [08:55] * eeee [eeee@notlogged] has joined #minecrafthelp
#329 [08:55] <eeee> ewewe
#330 [08:55] <eeee> eeweeeeeeeeeeeeeeeeeeeeeeeeeeee
#331 [08:55] <eeee> ee
#332 [08:55] <eeee> e
#333 [08:55] <eeee> e
#334 [08:55] * Absol kicked eeee from #minecrafthelp (Reason: eee :Stop spamming)
#335 [08:58] * RaccoonGuy [RaccoonGuy@notlogged] has quit. (Quit: Web client closed)
#336 [08:58] * GERSAALMINK [GERSAALMINK@notlogged] has joined #minecrafthelp
#337 [08:59] * GERSAALMINK [GERSAALMINK@notlogged] has quit. (Client Quit)
#338 [09:02] * XDark_Wolf [XDark_Wolf@notlogged] has joined #minecrafthelp
#339 [09:02] <XDark_Wolf> how do i change version?
#340 [09:03] <Andrio> ??> XDark_Wolf launcher/change-version
#341 [09:03] <Absol> XDark_Wolf: To change your game to a different version, start the launcher. Select Edit Profile. In the "Use Version" dropdown menu, select the game version you want. Then click Save Profile.
#342 [09:04] <Zyrelie> How many hours do I need to wait to get help?
#343 [09:04] * liam_ [liam_@notlogged] has joined #minecrafthelp
#344 [09:04] <XDark_Wolf> thanks
#345 [09:05] <Andrio> ??> Zyferus account/send-email
#346 [09:05] <Absol> Zyferus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#347 [09:05] <Absol> Zyferus: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#348 [09:07] * Maupie11 [Maupie11@notlogged] has quit. (Quit: Web client closed)
#349 [09:08] * liam_ [liam_@notlogged] has quit. (Ping timeout: 195 seconds)
#350 [09:12] * GIJ03 [GIJ03@notlogged] has joined #minecrafthelp
#351 [09:13] * GIJ03 [GIJ03@notlogged] has quit. (Client Quit)
#352 [09:15] * Zyrelie [Zyrelie@notlogged] has quit. (Quit: Web client closed)
#353 [09:23] * ycdxvx [ycdxvx@notlogged] has joined #minecrafthelp
#354 [09:23] * ycdxvx [ycdxvx@notlogged] has quit. (Client Quit)
#355 [09:28] * BadSwe [BadSwe@notlogged] has joined #minecrafthelp
#356 [09:29] * techno156 [techno156@notlogged] has quit. (Quit: There are those who live without living. Don't be one of those.)
#357 [09:30] <BadSwe> Hi! I just finished taking back my account from a person who tried stealing it by changing the password and mail adress. I have the adress he tried to change it to but have no idea how to report him to mojang. Any help?
#358 [09:30] <Chromaryu> I think there is no report method. You won't need to report them.
#359 [09:31] <Chromaryu> Just to be careful next time.
#360 [09:33] <BadSwe> I will, password changed and everything. Would just bee good to have a way to report such e-mail adresses to Mojang so they can have a way to quickly notice if something is wrong in the future. Thanks for the answer though!
#361 [09:41] * DexterZhao [DexterZhao@notlogged] has quit. (Ping timeout: 195 seconds)
#362 [09:42] * Ertuit [Ertuit@notlogged] has joined #minecrafthelp
#363 [09:45] <Ertuit> I have a problem, with the latest version of Java, minecraft crash full screen, my graphics driver are up to date. A solution ?
#364 [09:46] <Ertuit> I have a problem, with the latest version of Java, minecraft crash full screen, my graphics driver are up to date. A solution ?
#365 [09:48] * opmc [opmc@notlogged] has quit. (Quit: Leaving)
#366 [09:48] * Snowman [Snowman@notlogged] has quit. (Read error: Connection reset by peer)
#367 [09:48] * Snowman [Snowman@notlogged] has joined #minecrafthelp
#368 [09:49] * vitor [vitor@notlogged] has joined #minecrafthelp
#369 [09:49] * vitor [vitor@notlogged] has joined #minecrafthelp
#370 [09:50] * vitor [vitor@notlogged] has left #minecrafthelp
#371 [09:51] * vitor400 [vitor400@notlogged] has joined #minecrafthelp
#372 [09:54] * Robocop191 [Robocop191@notlogged] has joined #minecrafthelp
#373 [09:54] <Robocop191> Why does every time I try to change my skin it glitches me out?
#374 [09:56] * Crystal|AFK is now known as CrystalMare
#375 [09:56] <Chromaryu> Robocop191: how glitch?
#376 [09:56] * Robocop191 [Robocop191@notlogged] has quit. (Client Quit)
#377 [09:58] * vitor400 [vitor400@notlogged] has quit. (Quit: Web client closed)
#378 [10:00] * XDark_Wolf [XDark_Wolf@notlogged] has quit. (Ping timeout: 195 seconds)
#379 [10:03] * StarStriker_HD [StarStriker_HD@notlogged] has joined #minecrafthelp
#380 [10:03] * StarStriker_HD [StarStriker_HD@notlogged] has joined #minecrafthelp
#381 [10:04] * StarStriker_HD [StarStriker_HD@notlogged] has left #minecrafthelp
#382 [10:09] * kolieHD [kolieHD@notlogged] has joined #minecrafthelp
#383 [10:12] * kolieHD [kolieHD@notlogged] has quit. (Client Quit)
#384 [10:24] * George [George@notlogged] has joined #minecrafthelp
#385 [10:24] <George> Minecraft launche doest update. I starts and stays on "Play Offline".
#386 [10:37] * George [George@notlogged] has joined #minecrafthelp
#387 [10:38] <George> Minecraft launcher doesn't update. I starts and stays on "Play Offline".
#388 [10:43] * George [George@notlogged] has quit. (Ping timeout: 195 seconds)
#389 [11:06] * PhoeniksKiller [PhoeniksKiller@notlogged] has joined #minecrafthelp
#390 [11:07] <PhoeniksKiller> hello
#391 [11:08] <PhoeniksKiller> When I try to log in to my account, its says the following error"Unable to find valid certification path to the target"
#392 [11:10] * spyros2812 [spyros2812@notlogged] has joined #minecrafthelp
#393 [11:12] <PhoeniksKiller> hi
#394 [11:13] <PhoeniksKiller> When I try to log in to my account, its says the following error"Unable to find valid certification path to the target"
#395 [11:14] * spyros2812 [spyros2812@notlogged] has quit. (Ping timeout: 195 seconds)
#396 [11:28] * CubeTheThird [CubeTheThird@notlogged] has joined #minecrafthelp
#397 [11:28] <PhoeniksKiller> HELO
#398 [11:28] <PhoeniksKiller> Greetings
#399 [11:28] * elixiety [elixiety@notlogged] has joined #minecrafthelp
#400 [11:28] <PhoeniksKiller> Hi
#401 [11:29] * Felipe [Felipe@notlogged] has joined #minecrafthelp
#402 [11:30] * Felipe [Felipe@notlogged] has quit. (Client Quit)
#403 [11:30] * UrMum [UrMum@notlogged] has joined #minecrafthelp
#404 [11:30] * Marinside [Marinside@notlogged] has joined #minecrafthelp
#405 [11:30] <UrMum> Are u here?
#406 [11:30] * UrMum [UrMum@notlogged] has quit. (Client Quit)
#407 [11:30] <elixiety> how do i enable minidumps to a windows 8 computer? ive been stuck for two days!
#408 [11:31] <Marinside> my minecraft crashes when i wanna start it
#409 [11:31] * Marinside [Marinside@notlogged] has quit. (Client Quit)
#410 [11:34] * Atuolen [Atuolen@notlogged] has joined #minecrafthelp
#411 [11:34] <Atuolen> Hey
#412 [11:35] <Atuolen> Can someone help me with a problem im having ?
#413 [11:35] <elixiety> me too
#414 [11:35] <Atuolen> mojang website doesnt let me log in after password change
#415 [11:36] * ducolubbers [ducolubbers@notlogged] has joined #minecrafthelp
#416 [11:36] <elixiety> atuolen- it usually takes a while for your password to change to a different one. wait for a while.
#417 [11:37] <elixiety> it happened to me before to so i know.
#418 [11:38] <elixiety> how do i enable minidumps to a windows 8 computer? ive been stuck for two days!
#419 [11:40] * ducolubbers [ducolubbers@notlogged] has quit. (Ping timeout: 195 seconds)
#420 [11:55] * KingNils07 [KingNils07@notlogged] has joined #minecrafthelp
#421 [11:56] <KingNils07> Hello. I am trying to connect to play.cubecraft.net and cannot connect to any servers. I get the error message java.lang.nullpointer group
#422 [11:57] <KingNils07> How can I fix this so as to be able to connect to play.cubecraft.net?
#423 [11:59] <KingNils07> For your info I am running Minecraft 1.11
#424 [12:12] * SAMUGAMER [SAMUGAMER@notlogged] has joined #minecrafthelp
#425 [12:12] * pikachu618 [pikachu618@notlogged] has joined #minecrafthelp
#426 [12:13] <pikachu618> I need help with account information, I made a MC account a could years ago and I forgot the email so I cant migrate to the mojang website.
#427 [12:15] * digitalizador [digitalizador@notlogged] has joined #minecrafthelp
#428 [12:15] * digitalizador [digitalizador@notlogged] has joined #minecrafthelp
#429 [12:16] * SAMUGAMER [SAMUGAMER@notlogged] has left #minecrafthelp
#430 [12:28] * CrystalMare is now known as Crystal|AFK
#431 [12:29] * Cedii [Cedii@notlogged] has joined #minecrafthelp
#432 [12:29] * Gewoon_Mars [Gewoon_Mars@notlogged] has joined #minecrafthelp
#433 [12:31] <Gewoon_Mars> Hi
#434 [12:31] <Gewoon_Mars> My minecraft is hacked
#435 [12:32] * Cedii [Cedii@notlogged] has quit. (Ping timeout: 195 seconds)
#436 [12:32] <Gewoon_Mars> Gewoon_Mars this is my account i can't Login
#437 [12:42] * Fernando [Fernando@notlogged] has joined #minecrafthelp
#438 [12:43] * Hyper [Hyper@notlogged] has joined #minecrafthelp
#439 [12:43] <Hyper> Hi! I'm having an issue with my Minecraft. My internet is working, but it says "Play Offline" on the launcher
#440 [12:43] <Hyper> If i click play offline, Minecraft launches but when I go to the server page, i cannot connect to any of them
#441 [12:44] <Hyper> Oh, wow. Nevermind it fixed itself
#442 [12:46] * bliss [bliss@notlogged] has joined #minecrafthelp
#443 [12:47] * Atuolen [Atuolen@notlogged] has quit. (Ping timeout: 195 seconds)
#444 [12:48] <bliss> Hi, on my mojang account it says that i do not own minectaft but i do and i do play online and it wants me to buy minecraft again? What do i do
#445 [12:51] <mattym> bliss, Are you sure you are logged into the correct account?
#446 [12:52] <bliss> i am pretty sure i did try my gmail and i eaither dont have an account on that or i forgot my password. That is most unlikly
#447 [12:52] <mattym> bliss, When you log in at account.mojang.com/me what do you see under "My Games"
#448 [12:53] <bliss> Nothing. I have bought minecraft and use it quite often.
#449 [12:53] <bliss> It tells me to buy minecraft again
#450 [12:54] <mattym> bliss, Well thats the wrong account then.
#451 [12:55] <bliss> When I try my gmail and request to have a password change sent it does not work and i have been trying for acouple of days.
#452 [12:55] * digitalizador [digitalizador@notlogged] has quit. (Ping timeout: 195 seconds)
#453 [12:55] <mattym> bliss, Then thats probably not the correct email either
#454 [12:56] <mattym> ??> bliss account/send-email
#455 [12:56] <Absol> bliss: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#456 [12:56] <Absol> bliss: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#457 [12:56] <mattym> bliss, You will need to do what Absol wrote.
#458 [12:56] <bliss> Okay.
#459 [12:56] <bliss> Thx
#460 [12:57] * bliss [bliss@notlogged] has quit. (Quit: Web client closed)
#461 [12:58] * Daniel_st [Daniel_st@notlogged] has joined #minecrafthelp
#462 [12:58] * Daniel_st [Daniel_st@notlogged] has quit. (Client Quit)
#463 [13:00] * shutupleo [shutupleo@notlogged] has joined #minecrafthelp
#464 [13:01] <shutupleo> I forgot my username and password
#465 [13:05] * shutupleo [shutupleo@notlogged] has quit. (Client Quit)
#466 [13:11] * BakaRene [BakaRene@notlogged] has joined #minecrafthelp
#467 [13:14] <BakaRene> Hello, I can't login to my account. I have changed my password, but it's still the same.
#468 [13:16] <mattym> ??> BakaRene login/throttle
#469 [13:16] <Absol> BakaRene: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#470 [13:16] <Absol> BakaRene: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#471 [13:20] * neutro [neutro@notlogged] has joined #minecrafthelp
#472 [13:21] <neutro> I have an account that mistakenly was set to my sons birthday an now I am having problems doing anything with it
#473 [13:22] <mattym> neutro, One moment
#474 [13:22] <neutro> ok
#475 [13:22] <mattym> neutro, You will need to read this page https://help.mojang.com/customer/en/portal/articles/1780997-mojang-account-users-under-13
#476 [13:22] <neutro> ok
#477 [13:23] <neutro> so it is not clear what steps I need to do to change the age on that account
#478 [13:24] <mattym> neutro, You cant change the age
#479 [13:24] <neutro> I see
#480 [13:24] <neutro> so deleting the account is also not possible since it needs parental consent and I am not sure what email that is
#481 [13:25] <mattym> neutro, Dont delete it.
#482 [13:25] <mattym> neutro, Delete means its gone forever, any games owned gone, and the email it was attached to is permanantly locked out of use
#483 [13:26] <neutro> oh
#484 [13:26] <neutro> so is there someone I can call?
#485 [13:26] <mattym> neutro, You need to either pay the small fee via credit card to proove an adult has approved it.
#486 [13:26] <mattym> neutro, Or fill in the form linked on that page.
#487 [13:26] * Siverstar [Siverstar@notlogged] has joined #minecrafthelp
#488 [13:26] <mattym> neutro, There is no phone number.
#489 [13:26] <neutro> I tried but I am not sure what the parent email is
#490 [13:26] <neutro> it gives me an error there
#491 [13:27] <Siverstar> i have a problem i dont can see skins
#492 [13:27] <mattym> neutro, Then do the instructions on the page that talk about contacting support
#493 [13:27] <mattym> Siverstar, How do you mean?
#494 [13:27] <neutro> .... and here I am....
#495 [13:27] <Siverstar> myselve....
#496 [13:28] <Siverstar> i´m not so good in english sorry :/
#497 [13:28] <mattym> neutro, Nope, if you actually clicked the part where is says Contact support, you would be somewhere very different
#498 [13:28] * byLinpx [byLinpx@notlogged] has joined #minecrafthelp
#499 [13:28] <byLinpx> Hello?
#500 [13:29] <neutro> mattym I appreciate your help but on the window that I get the "Error! The provided parent e-mail does not match the parental consent request e-mail."
#501 [13:29] <neutro> there is no contact support link
#502 [13:29] <mattym> neutro, https://help.mojang.com/customer/en/portal/articles/1780997-mojang-account-users-under-13
#503 [13:29] <mattym> neutro, Its on that page
#504 [13:30] * Siverstar [Siverstar@notlogged] has quit. (Client Quit)
#505 [13:30] * Siverstar [Siverstar@notlogged] has joined #minecrafthelp
#506 [13:30] <neutro> ok I see it.
#507 [13:30] <neutro> thanks
#508 [13:30] * sup79r [sup79r@notlogged] has joined #minecrafthelp
#509 [13:31] * neutro [neutro@notlogged] has quit. (Quit: Web client closed)
#510 [13:32] <byLinpx> When I start Minecraft and enter my email and password "Sorry, but we couldn't connect to our servers."
#511 [13:32] <Siverstar> i have a problem i dont can see skins
#512 [13:32] <mattym> ??> byLinpx tools/hjt
#513 [13:32] <Absol> byLinpx: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#514 [13:32] <Absol> byLinpx: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#515 [13:32] <mattym> Siverstar, What do you mean exactly? When do you not see them, is it just yours. DOes it happen in single player and multiplayer?
#516 [13:33] * pirate2611 [pirate2611@notlogged] has joined #minecrafthelp
#517 [13:33] <Siverstar> jey
#518 [13:33] <Siverstar> jes
#519 [13:34] <Siverstar> that is ist i can see my skin
#520 [13:34] <pirate2611> hi when i try to login in the minecraft launcher it says i check my minecraft is blocked what can i do??
#521 [13:34] <Siverstar> in singel and multi player
#522 [13:34] <pirate2611> jes
#523 [13:35] <pirate2611> i cant login with my account
#524 [13:35] <mattym> ?? tools/hjt
#525 [13:35] <Absol> tools/hjt: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#526 [13:35] <Absol> tools/hjt: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#527 [13:35] <mattym> Siverstar and pirate2611 you both need to do the instructions Absol wrote.
#528 [13:35] <Siverstar> and what is this
#529 [13:35] <mattym> Siverstar, Diagnostics
#530 [13:36] <byLinpx> @Absol http://paste.ubuntu.com/23508129/
#531 [13:37] <mattym> byLinpx, Ok need a few minutes to check
#532 [13:37] <byLinpx> Ok nice :D
#533 [13:38] * osuka_ [osuka_@notlogged] has joined #minecrafthelp
#534 [13:38] <pirate2611> http://paste.ubuntu.com/23508146/
#535 [13:38] <pirate2611> do you menn this??
#536 [13:38] <mattym> Ok both byLinpx and pirate2611 you need to do the following
#537 [13:39] <mattym> ?? info/mcleaks
#538 [13:39] <Absol> info/mcleaks: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#539 [13:39] <mattym> You will need to the following instructions to complete the previous.
#540 [13:39] <Absol> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#541 [13:39] * h [h@notlogged] has joined #minecrafthelp
#542 [13:39] <mattym> ?? win/hosts/edit
#543 [13:39] <Siverstar> i dont now what you mean
#544 [13:39] <Absol> win/hosts/edit: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#545 [13:39] <Absol> win/hosts/edit: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#546 [13:39] <mattym> Siverstar, Still need the link to your report
#547 [13:39] * h is now known as Guest51638
#548 [13:39] * pirate2611 [pirate2611@notlogged] has quit. (Quit: Web client closed)
#549 [13:41] <byLinpx> Did they mean me?
#550 [13:42] * pirate2611 [pirate2611@notlogged] has joined #minecrafthelp
#551 [13:42] <mattym> byLinpx, Yes, I said you need to do the following instructions
#552 [13:42] <Siverstar> can anybody speak germany ?
#553 [13:42] <byLinpx> ok
#554 [13:42] <mattym> ??> Siverstar lang/de
#555 [13:42] <Absol> Siverstar: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#556 [13:43] <mattym> Siverstar, And follow the directions from Absol
#557 [13:43] * Guest51638 [Guest51638@notlogged] has quit. (Ping timeout: 195 seconds)
#558 [13:43] <byLinpx> Benutze ich auch :D
#559 [13:43] <mattym> pie_flavor, Dont expect a different answer
#560 [13:43] <pirate2611> könnt ihr deutsch??
#561 [13:43] <Siverstar> i do that ...
#562 [13:43] <byLinpx> Benutze google übersetzer
#563 [13:43] <Siverstar> ja
#564 [13:44] <pirate2611> ok what can i do when my minecraft iss blocked??
#565 [13:44] <Siverstar> aber die sätze kommen echtkomische raus
#566 [13:44] <byLinpx> die schaffen es xD
#567 [13:44] <byLinpx> Beste support <3
#568 [13:44] <pirate2611> ok what can i do when my minecraft iss blocked??
#569 [13:44] <mattym> pirate2611, As I said, dont expect a different answer.
#570 [13:44] * renbeast [renbeast@notlogged] has joined #minecrafthelp
#571 [13:44] <mattym> ??> pirate2611 info/mcleaks
#572 [13:44] <Absol> pirate2611: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#573 [13:44] <Absol> pirate2611: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#574 [13:45] <mattym> pirate2611, You will need to the following instructions to complete the previous.
#575 [13:45] <mattym> ??> pirate2611 win/hosts/edit
#576 [13:45] <Absol> pirate2611: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#577 [13:45] <Absol> pirate2611: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#578 [13:46] <Siverstar> i give up ...
#579 [13:46] * uri9910 [uri9910@notlogged] has joined #minecrafthelp
#580 [13:46] <mattym> Siverstar, You havent done what you were told
#581 [13:46] <mattym> ??> Siverstar tools/hjt
#582 [13:46] <Absol> Siverstar: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#583 [13:46] <Absol> Siverstar: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#584 [13:46] <mattym> Siverstar, Do the instructions Absol wrote
#585 [13:46] <pirate2611> i dont have notepad
#586 [13:47] <pirate2611> !!!
#587 [13:47] <mattym> pirate2611, Then i guess you screwed yourself
#588 [13:48] <pirate2611> ??
#589 [13:49] <Siverstar> i can not download it.
#590 [13:49] <Siverstar> i dont now why
#591 [13:50] * uri9910 [uri9910@notlogged] has quit. (Ping timeout: 195 seconds)
#592 [13:51] <pirate2611> i found the hosts datei and now??
#593 [13:51] <mattym> pirate2611, Read the rest of the instructions you were given, its already been explained
#594 [13:51] <Siverstar> i go off bye. i came back see you
#595 [13:52] * Werepuppy [Werepuppy@notlogged] has joined #minecrafthelp
#596 [13:53] <Werepuppy> Heya, trying to find a solution to the java.net.ConnectException: Connection timed out: no further information. Trying to connect via LAN.
#597 [13:53] * Siverstar [Siverstar@notlogged] has quit. (Quit: Web client closed)
#598 [13:53] <pirate2611> i have to do a systemscan??
#599 [13:53] <mattym> pirate2611, No
#600 [13:53] * Afonsorei [Afonsorei@notlogged] has joined #minecrafthelp
#601 [13:54] <mattym> Werepuppy, Is the lan host on your same network?
#602 [13:54] <pirate2611> yes
#603 [13:54] <mattym> pirate2611, Not asking you.
#604 [13:54] <Werepuppy> Yeah mattym, it's literally right next to my PC.
#605 [13:54] <byLinpx> I did not get it :(
#606 [13:54] <mattym> Werepuppy, Can you rejoin the chat from the computer that is going to be the host.
#607 [13:55] <mattym> byLinpx, How far did you get?
#608 [13:55] <Werepuppy> this is the computer
#609 [13:55] <mattym> Werepuppy, Ok
#610 [13:55] <Werepuppy> well, we've been trying to host on either computer
#611 [13:55] <mattym> Werepuppy, Do you have any antivirus software installed on it, avtive or inactive
#612 [13:55] <mattym> active*
#613 [13:56] <byLinpx> @mattym Google translators give comic sentences because of this fast
#614 [13:56] <Werepuppy> mcafee
#615 [13:56] * kinggoesgaming [kinggoesgaming@notlogged] has joined #minecrafthelp
#616 [13:56] <mattym> Werepuppy, Ok, is that on both computers?
#617 [13:56] <Werepuppy> yep
#618 [13:57] <mattym> Werepuppy, McAfee is a known issue, and the only way to resolve it is removal.
#619 [13:57] <Werepuppy> i've tried to figure out how to get java and minecraft bipassed on mcafee but i'm struggling with it
#620 [13:57] <Werepuppy> ah right :/
#621 [13:57] <mattym> ??> Werepuppy av/mcafee/uninstall
#622 [13:57] <Absol> Werepuppy: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#623 [13:57] <pirate2611> http://paste.ubuntu.com/23508283/
#624 [13:57] <pirate2611> this is the link
#625 [13:57] * gabrielmikae100 [gabrielmikae100@notlogged] has joined #minecrafthelp
#626 [13:57] <mattym> Werepuppy, You will need to run the tool Absol linked on both computers. On the host for sure.
#627 [13:58] <pirate2611> and now??
#628 [13:58] <byLinpx> mattym Google translators give comic sentences because of this fast
#629 [13:58] <Werepuppy> is there a way without removing mcafee?, kinda need it for the antivirus protection.
#630 [13:58] <mattym> pirate2611, Read the most recent instructions Absol told YOU, not what it told someone else
#631 [13:58] <mattym> pirate2611, Read the most recent instructions Absol told YOU, not what it told someone else
#632 [13:58] * gabrielmikae100 [gabrielmikae100@notlogged] has left #minecrafthelp
#633 [13:58] * Afonsorei [Afonsorei@notlogged] has quit. (Ping timeout: 195 seconds)
#634 [13:58] <mattym> Werepuppy, Nope
#635 [13:58] <pirate2611> i dont check it
#636 [13:59] <pirate2611> what i have to do
#637 [13:59] <Werepuppy> That means we can never do local gaming on Minecraft then, I can't have my computer unprotected; no game is worth that risk. Thanks for the help anyway. I hope that in the future, Mojang finds a way to patch around this known issue.
#638 [13:59] <mattym> pirate2611, Read back up in the chat, find the instructions Absol and I wrote to you.
#639 [14:00] <mattym> Werepuppy, Its Mcafees issue, not minecrafts
#640 [14:00] <pirate2611> i dont check the instructions
#641 [14:00] <pirate2611> the rest is no problem
#642 [14:00] <mattym> Werepuppy, You say its protecting you, its really just blocking you from anything it decides is bad, and considering its blocking something it shouldnt be, does that sound like good software?
#643 [14:02] <byLinpx> Where is the Minecraft host file? Because of MCLEAKS
#644 [14:02] <Werepuppy> I'll see if I can get in touch with McAfee in which case to see if I can resolve it that way. Again, thank you for the help :)
#645 [14:02] <mattym> byLinpx, The instructions told you exactly what to do.
#646 [14:04] * sup79r [sup79r@notlogged] has quit. (Quit: Web client closed)
#647 [14:05] <byLinpx> I got you on pastebin? Because of translation
#648 [14:05] * Werepuppy [Werepuppy@notlogged] has quit. (Quit: Web client closed)
#649 [14:06] <byLinpx> mattym I got you on pastebin? Because of translation
#650 [14:06] <byLinpx> Please
#651 [14:06] <mattym> I dont know what your saying
#652 [14:07] <byLinpx> mattym Can you enter the instruction with pastebin and send me?
#653 [14:07] <mattym> no
#654 [14:07] <byLinpx> Why?
#655 [14:09] <pirate2611> i gave you the link already
#656 [14:09] <pirate2611> http://paste.ubuntu.com/23508283/
#657 [14:10] <pirate2611> mattym
#658 [14:11] * pirate2611 [pirate2611@notlogged] has quit. (Quit: Web client closed)
#659 [14:11] * ronan [ronan@notlogged] has joined #minecrafthelp
#660 [14:11] * ronan [ronan@notlogged] has quit. (Client Quit)
#661 [14:12] * Guest24356 is now known as Anzhi
#662 [14:16] <byLinpx> mattym THANKS I HAVE IT NICE SUPPORT!!!
#663 [14:17] <byLinpx> mattym bye!
#664 [14:17] * byLinpx [byLinpx@notlogged] has quit. (Quit: Web client closed)
#665 [14:18] * ronan [ronan@notlogged] has joined #minecrafthelp
#666 [14:19] <ronan> graficos antigoshttp://paste.ubuntu.com/23508335/
#667 [14:19] <mattym> ronan, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#668 [14:19] <ronan> graficos antigos
#669 [14:21] <ronan> como instalar o open GL 2.0 ?
#670 [14:21] <mattym> ronan, You need to reinstall Windows 7.
#671 [14:22] <ronan> obrigado
#672 [14:22] <ronan> xau
#673 [14:26] * ronan [ronan@notlogged] has quit. (Ping timeout: 195 seconds)
#674 [14:29] * ThiBRGamer [ThiBRGamer@notlogged] has joined #minecrafthelp
#675 [14:30] * ThiBRGamer [ThiBRGamer@notlogged] has quit. (Client Quit)
#676 [14:32] * hobocheese [hobocheese@notlogged] has joined #minecrafthelp
#677 [14:37] * Snowman [Snowman@notlogged] has quit. (Read error: Connection reset by peer)
#678 [14:37] * Snowman [Snowman@notlogged] has joined #minecrafthelp
#679 [14:45] * RNRzman [RNRzman@notlogged] has joined #minecrafthelp
#680 [14:46] <hobocheese> Hi, anyone know where can i find a list of changes/updates made to water and boats since v1.7?
#681 [14:46] <RNRzman> I'm having an issue whenever i try and download a realm texture pack i crash can anyone help me with this/
#682 [14:46] * locome [locome@notlogged] has joined #minecrafthelp
#683 [14:48] <locome> After clicking play I get a notification that Minecraft has crashed. Is there an issue happening right now? I had updated to Java 8 yesterday. Could that have somthing to do with it?
#684 [14:48] * MithoWrecker [MithoWrecker@notlogged] has joined #minecrafthelp
#685 [14:49] * RNRzman [RNRzman@notlogged] has quit. (Client Quit)
#686 [14:49] * au [au@notlogged] has joined #minecrafthelp
#687 [14:49] <MithoWrecker> How to fix java.lang.nullpointerexception
#688 [14:52] * au [au@notlogged] has quit. (Client Quit)
#689 [14:52] * sneezing_panda [sneezing_panda@notlogged] has joined #minecrafthelp
#690 [14:55] * locome [locome@notlogged] has quit. (Quit: Web client closed)
#691 [14:56] <MithoWrecker> Can someone help me please
#692 [15:01] * iStealBudder [iStealBudder@notlogged] has joined #minecrafthelp
#693 [15:02] <iStealBudder> hi guys
#694 [15:02] * MithoWrecker [MithoWrecker@notlogged] has quit. (Ping timeout: 195 seconds)
#695 [15:02] * stephano [stephano@notlogged] has joined #minecrafthelp
#696 [15:02] * iStealBudder [iStealBudder@notlogged] has quit. (Client Quit)
#697 [15:03] <stephano> okay guys im getting pissed off here.
#698 [15:03] <Absol> stephano: Please keep it civil
#699 [15:03] <stephano> i have had mineraft for 5-7 YEARS and all of a sudden, this stupid mojang migration says that i dont own the game....
#700 [15:04] <stephano> im getting really sick of mojang's BS
#701 [15:04] <mattym> ??> stephano account/send-email
#702 [15:04] <Absol> stephano: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#703 [15:04] <Absol> stephano: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#704 [15:04] * hobocheese [hobocheese@notlogged] has quit. (Quit: Web client closed)
#705 [15:04] <mattym> stephano, Your account was likely hacked, do the instructions Absol wrote
#706 [15:06] <stephano> okay, ill try that. thank you.
#707 [15:13] * stephano [stephano@notlogged] has quit. (Ping timeout: 195 seconds)
#708 [15:35] * draconia123 [draconia123@notlogged] has joined #minecrafthelp
#709 [15:35] <draconia123> hello
#710 [15:35] <draconia123> I made my mincraft account awhile ago
#711 [15:35] <draconia123> im trying to migrate it
#712 [15:35] <draconia123> i forgot my securiety questions
#713 [15:38] * B2K [B2K@notlogged] has joined #minecrafthelp
#714 [15:38] <draconia123> hello
#715 [15:39] <draconia123> can u help me
#716 [15:40] * megs [megs@notlogged] has joined #minecrafthelp
#717 [15:40] <B2K> I can try what do u need?
#718 [15:40] * megs [megs@notlogged] has quit. (Client Quit)
#719 [15:41] <draconia123> so i bought my second mc account a while back
#720 [15:41] <draconia123> i forgot my secruity questions
#721 [15:41] <draconia123> trying to migrate the acc
#722 [15:41] <B2K> do you know the login to the email of that account
#723 [15:42] <draconia123> yes
#724 [15:42] <draconia123> draconia123@hotmail.com
#725 [15:43] <B2K> Im pretty sure you can email mojang and ask them to reset them
#726 [15:44] <draconia123> thanks
#727 [15:44] <B2K> np
#728 [15:46] * thatboi [thatboi@notlogged] has joined #minecrafthelp
#729 [15:47] * draconia123 [draconia123@notlogged] has quit. (Ping timeout: 195 seconds)
#730 [15:50] * thatboi [thatboi@notlogged] has quit. (Ping timeout: 195 seconds)
#731 [15:55] * emily [emily@notlogged] has joined #minecrafthelp
#732 [15:57] * Lynnicus [Lynnicus@notlogged] has joined #minecrafthelp
#733 [15:57] * UnNainDomptable [UnNainDomptable@notlogged] has joined #minecrafthelp
#734 [15:57] <emily> i have recently updated my java and downloaded the new launcher. now i cant find the LAN server i was playing on before the update but when i open up minecraft using the old launcher i can find it but cant join
#735 [15:59] <emily> both version of minecraft are the same but i am on a MAC and the server is on a PC
#736 [16:00] <Lynnicus> Every time I go to connect to my realm it gives me either the "Unable to connect to world" or "Disconnected from server". It has been working for several weeks. My friend and I were both connected to the realm right before it stopped functioning. Suggestions?
#737 [16:03] * filipe [filipe@notlogged] has joined #minecrafthelp
#738 [16:03] * tiago [tiago@notlogged] has joined #minecrafthelp
#739 [16:04] <filipe> playyyy
#740 [16:04] <filipe> noooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
#741 [16:05] * filipe [filipe@notlogged] has quit. (Client Quit)
#742 [16:05] * Lynnicus [Lynnicus@notlogged] has quit. (Ping timeout: 195 seconds)
#743 [16:07] * tiago [tiago@notlogged] has quit. (Client Quit)
#744 [16:08] <emily> i have recently updated my java and downloaded the new launcher. now i cant find the LAN server i was playing on before the update but when i open up minecraft using the old launcher i can find it but cant join
#745 [16:15] * joaaoaa [joaaoaa@notlogged] has joined #minecrafthelp
#746 [16:22] * emily [emily@notlogged] has quit. (Ping timeout: 195 seconds)
#747 [16:24] * alexia111 [alexia111@notlogged] has joined #minecrafthelp
#748 [16:25] * heyhey [heyhey@notlogged] has joined #minecrafthelp
#749 [16:25] <alexia111> help
#750 [16:26] * alexia111 [alexia111@notlogged] has quit. (Client Quit)
#751 [16:27] <heyhey> Hey guys, so I cannot join LAN with my other friends... last two days I just blocked the "smart firewall" of norton and it worked, but now it doesn't work anymore! Is Norton the problem?
#752 [16:27] * YOUTUBE [YOUTUBE@notlogged] has joined #minecrafthelp
#753 [16:28] * jjs999jjs [jjs999jjs@notlogged] has quit. (Quit: Leaving)
#754 [16:32] * voidbreath [voidbreath@notlogged] has joined #minecrafthelp
#755 [16:33] * tony [tony@notlogged] has joined #minecrafthelp
#756 [16:34] <tony> my game crashes and says "pixel format not accelerated".
#757 [16:35] <voidbreath> Hi guys, Ive been getting an error on my minecraft server(modded) "exception in server tick loop" crash log here http://pastebin.com/CbJFfKCH any help is greatly appreciated
#758 [16:35] <mattym> ??> voidbreath mods
#759 [16:35] <Absol> voidbreath: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#760 [16:35] <Absol> voidbreath: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#761 [16:35] <mattym> tony, Do you have the link to your dxdiag report? If so please post the link in this chat.
#762 [16:35] <tony> http://paste.ubuntu.com/23508959/
#763 [16:36] <mattym> heyhey, Usually inst an issue, make sure its up to date and you have checked the firewall is still turned off.
#764 [16:36] <voidbreath> alright, ty mattym
#765 [16:36] <mattym> tony, Unfortunately your graphics hardware is not fully supported on Windows 8.1, you will either need to reinstall Windows 8 or earlier, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#766 [16:37] <tony> okay thanks for the help
#767 [16:37] <tony> okay thanks for the help
#768 [16:38] * voidbreath [voidbreath@notlogged] has left #minecrafthelp
#769 [16:39] <heyhey> Hey guys, so I cannot join LAN with my other friends... last two days I just blocked the "smart firewall" of norton and it worked, but now it doesn't work anymore! Is Norton the problem?
#770 [16:41] * tony [tony@notlogged] has quit. (Ping timeout: 195 seconds)
#771 [16:45] * aydenmasllisterg [aydenmasllisterg@notlogged] has joined #minecrafthelp
#772 [16:45] <heyhey> ok
#773 [16:45] <heyhey> sry didnt received the answer mattym
#774 [16:46] <aydenmasllisterg> Minecraft pe is not let me play
#775 [16:47] * aydenmasllisterg [aydenmasllisterg@notlogged] has quit. (Client Quit)
#776 [16:48] * ObsidianGamer_1_ [ObsidianGamer_1_@notlogged] has joined #minecrafthelp
#777 [16:53] * c5fuel [c5fuel@notlogged] has joined #minecrafthelp
#778 [16:53] * c5fuel [c5fuel@notlogged] has joined #minecrafthelp
#779 [16:54] * c5fuel [c5fuel@notlogged] has left #minecrafthelp
#780 [16:55] <heyhey> .UPDATE: Cannot join a lan, but they can join my lan
#781 [16:55] <heyhey> Would this mean something?
#782 [16:56] * ObsidianGamer_1__ [ObsidianGamer_1__@notlogged] has joined #minecrafthelp
#783 [16:56] * ObsidianGamer_1_ [ObsidianGamer_1_@notlogged] has quit. (Quit: Web client closed)
#784 [16:56] * ObsidianGamer_1_ [ObsidianGamer_1_@notlogged] has quit. (Quit: Web client closed)
#785 [17:01] * ObsidianGamer_1__ [ObsidianGamer_1__@notlogged] has left #minecrafthelp
#786 [17:06] * kauan [kauan@notlogged] has joined #minecrafthelp
#787 [17:07] * heyhey [heyhey@notlogged] has quit. (Ping timeout: 195 seconds)
#788 [17:07] * kauan [kauan@notlogged] has quit. (Client Quit)
#789 [17:13] * Junuh [Junuh@notlogged] has joined #minecrafthelp
#790 [17:14] <Junuh> Hi, every time I launch my minecraft, within a minute it crashes with an SE binary error
#791 [17:14] <Junuh> I've tried a variation of supposed solutions but one of them have worked yet
#792 [17:15] <GreyVulpine> Junuh - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#793 [17:15] * Steve0327 [Steve0327@notlogged] has joined #minecrafthelp
#794 [17:16] <Steve0327> I have 2 problems id like to adress
#795 [17:16] <Junuh> http://paste.ubuntu.com/23509171/
#796 [17:16] <Junuh> Not sure if this is the right thing but
#797 [17:16] <Rikairchy> heh.
#798 [17:16] <GreyVulpine> ??> Junuh mods
#799 [17:16] <Absol> Junuh: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#800 [17:16] <Absol> Junuh: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#801 [17:17] <Junuh> I just installed optifine to try to fix the issue
#802 [17:17] <Steve0327> I entered full screen but now it wont let me play
#803 [17:17] <Junuh> this was happening beforehand as well
#804 [17:17] <Rikairchy> reinstall and retry
#805 [17:17] <Steve0327> yes
#806 [17:17] <Junuh> I did
#807 [17:17] <Junuh> I reinstalled java as well
#808 [17:17] <Rikairchy> reinstall Minecraft again, and try without the mod
#809 [17:17] <Steve0327> and it says I have an old graphics card as well
#810 [17:18] <Rikairchy> ??> Steve0327 win/dxdiag
#811 [17:18] <Absol> Steve0327: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#812 [17:18] <Steve0327> ok
#813 [17:19] <Steve0327> It seems sketchy
#814 [17:19] <Rikairchy> how...?
#815 [17:19] <urielsalis> Steve0327, the dxdiag instructions are in the minecraft official page
#816 [17:20] <urielsalis> Steve0327, and the launcher redirect you to those
#817 [17:20] <urielsalis> Steve0327, we are just here to help you find the driver if you cant do it on your own with the instructions
#818 [17:22] <Junuh> http://paste.ubuntu.com/23509202/
#819 [17:23] * Steve0327 [Steve0327@notlogged] has quit. (Ping timeout: 195 seconds)
#820 [17:23] * NBT [NBT@notlogged] has joined #minecrafthelp
#821 [17:23] <Junuh> error log on on vanilla minecraft
#822 [17:23] <Junuh> if anyone can help
#823 [17:23] <NBT> Hey anyone knows where i can find out to who i giftet minecraft to ?
#824 [17:23] <NBT> i cant seem to find it anymore
#825 [17:23] <mattym> NBT, You can no longer do that.
#826 [17:23] <mattym> Junuh, Can you get a crash log from single player
#827 [17:24] <NBT> ohh really ? my brother forgot his login details .. and i need to find out what mail he registered it to
#828 [17:24] <Junuh> okay
#829 [17:24] <mattym> NBT, Yeah its no longer on the minecraft.net site, and they didnt make a new way to see it.
#830 [17:24] <NBT> any solution to his issue ?
#831 [17:25] <mattym> NBT, Have him check all his emails for the confirmation.
#832 [17:25] <mattym> NBT, That should be the same email he would recieve a password reset on.
#833 [17:25] <Junuh> http://paste.ubuntu.com/23509208/
#834 [17:25] <mattym> Junuh, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#835 [17:25] <Junuh> hmm okay.
#836 [17:28] <Junuh> mattym thanks a lot haha. I've been having this issue for awhile now and have tried various things to attempt to fix it. I guess they must have been toggled on at some point accidentally, as minecraft was working before.
#837 [17:28] <Junuh> Out of curiousity, why would VBO's cause minecraft to crash?
#838 [17:28] <mattym> Junuh, Your computer cant handle it.
#839 [17:28] <mattym> Junuh, If you ever play anything in version 1.9 you may need to reverse it.
#840 [17:29] <Junuh> okay, thanks.
#841 [17:31] * vinicraft132 [vinicraft132@notlogged] has joined #minecrafthelp
#842 [17:31] * vinicraft132 [vinicraft132@notlogged] has quit. (Client Quit)
#843 [17:32] * kallerack [kallerack@notlogged] has joined #minecrafthelp
#844 [17:32] * Pandaz_attack [Pandaz_attack@notlogged] has joined #minecrafthelp
#845 [17:33] * Pandaz_attack [Pandaz_attack@notlogged] has quit. (Client Quit)
#846 [17:34] <kallerack> i am unable to login to minecraft, i have reset my password tried to login with user name and or email and it just simply will not login for the life of it. any suggestions?
#847 [17:35] <Rikairchy> ??> kallerack login/throttle
#848 [17:35] <Absol> kallerack: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#849 [17:35] <Absol> kallerack: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#850 [17:36] <kallerack> hahaha are you serious?
#851 [17:36] <urielsalis> yes
#852 [17:36] <kallerack> omg this is just as bad as apple when you forget your dam icloud password.
#853 [17:36] <kallerack> god dam account locks i hate that shit
#854 [17:36] <Absol> kallerack: Please keep it civil
#855 [17:36] <kallerack> sorry
#856 [17:36] <urielsalis> kallerack, its for your security
#857 [17:37] <Rikairchy> kallerack, how about you not forget your password?
#858 [17:37] <Rikairchy> and not blame the protections in place for user stupidity?
#859 [17:37] <urielsalis> kallerack, its to prevent bots trying thousands of passwords per second to gain access to a account
#860 [17:37] * Lem|AFK [Lem|AFK@notlogged] has joined #minecrafthelp
#861 [17:37] <kallerack> i understand why its just dumb.
#862 [17:38] <Rikairchy> so is forgetting your password
#863 [17:38] <urielsalis> lol
#864 [17:38] <urielsalis> kallerack, use a password manager
#865 [17:38] <urielsalis> kallerack, like lastpass or keepass
#866 [17:38] <Rikairchy> or Brain 2.3
#867 [17:38] * urielsalis gives Rikairchy some tea
#867 [17:38] * Water_No_Ice [Water_No_Ice@notlogged] has joined #minecrafthelp
#868 [17:39] <Water_No_Ice> Hello, I have been experiencing problems with launching Minecraft.
#869 [17:39] <urielsalis> Water_No_Ice, what problems?
#870 [17:39] <Water_No_Ice> It always crashes.
#871 [17:40] <urielsalis> Water_No_Ice, you have a crash report?
#872 [17:40] <Water_No_Ice> Yes, I do.
#873 [17:40] <urielsalis> ??> Water_No_Ice paste
#874 [17:40] <Absol> Water_No_Ice: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#875 [17:40] <kallerack> yes i forget passwords, it happens were only human, anyway thanks for your cockyness.
#876 [17:40] * Absol kicked kallerack from #minecrafthelp (Reason: allerack :Keep it civilized, you are just a human being)
#877 [17:40] <urielsalis> Rikairchy, that just makes them more angry, save them for yourself
#878 [17:40] <Lem|AFK> LOL
#879 [17:40] <urielsalis> :P
#880 [17:40] <Rikairchy> what did I do
#881 [17:41] <urielsalis> <kallerack> yes i forget passwords, it happens were only human, anyway thanks for your coc/yness. I think that was directed to you
#882 [17:41] <urielsalis> lol
#883 [17:41] <Water_No_Ice> ---- Minecraft Crash Report ---- // Hi. I'm Minecraft, and I'm a crashaholic. Time: 11/20/16 6:40 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.
#884 [17:41] <Lem|AFK> jesus
#885 [17:41] <urielsalis> Water_No_Ice, you have a dxdiag?
#886 [17:41] * md [md@notlogged] has joined #minecrafthelp
#887 [17:42] <md> Cannot login ... is there a problem with the authentication server?
#888 [17:42] <Lem|AFK> uhhh
#889 [17:42] <Water_No_Ice> What's that??
#890 [17:42] <urielsalis> md, what is the full message?
#891 [17:43] <urielsalis> ??> Water_No_Ice win/dxdiag
#892 [17:43] <Absol> Water_No_Ice: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#893 [17:44] * Water_No_Ice [Water_No_Ice@notlogged] has quit. (Quit: Web client closed)
#894 [17:44] <md> I have reset my password 3 times, and trying to login using the correct one - still cannot login. Is the authentication server down?
#895 [17:44] <Rikairchy> ??> md login/throotle
#896 [17:44] <Rikairchy> ??> md login/throtle
#897 [17:44] <Rikairchy> ??> md login/throttle
#898 [17:44] <Absol> md: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#899 [17:44] <Absol> md: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#900 [17:44] <Rikairchy> third time's the charm.
#901 [17:45] <Lem|AFK> is he a bot or something
#902 [17:45] <md> many thanks.
#903 [17:46] <Rikairchy> Absol is
#904 [17:46] <urielsalis> ?? bot
#905 [17:46] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#906 [17:49] * CubeTheThird [CubeTheThird@notlogged] has joined #minecrafthelp
#907 [17:51] <urielsalis> A wild Cube appeared!
#908 [17:52] * B2K [B2K@notlogged] has quit. (Ping timeout: 195 seconds)
#909 [17:54] * CubeTheThird uses swagger
#909 [18:01] * Gabriel_1551 [Gabriel_1551@notlogged] has joined #minecrafthelp
#910 [18:03] * Gabriel_1551 [Gabriel_1551@notlogged] has quit. (Client Quit)
#911 [18:04] <Rikairchy> heya ^3 III
#912 [18:05] <CubeTheThird> o/
#913 [18:06] <Rikairchy> how goes it?
#914 [18:07] <CubeTheThird> fairly well
#915 [18:07] <CubeTheThird> urielsalis, btw I'm thinking of finally pushing the updates to my script to my repository. I added a timeout so the geoip queries shouldn't freeze the whole client
#916 [18:07] <urielsalis> nice!
#917 [18:08] * Anzhi is now known as Anzhelika|Away
#918 [18:08] <mattym> Let me know when that happens, still using pre geo-ip version
#919 [18:08] * Anzhelika|Away is now known as Anzhi
#920 [18:08] <CubeTheThird> will do
#921 [18:09] <CubeTheThird> I've also made all the settings persistent, so you can enable/disable things and they will save to a config file
#922 [18:09] <Rikairchy> for HexChat?
#923 [18:09] <CubeTheThird> yup
#924 [18:14] <Rikairchy> share
#925 [18:14] <Rikairchy> plz
#926 [18:15] * matheus27elias2003 [matheus27elias2003@notlogged] has joined #minecrafthelp
#927 [18:16] * matheus27elias2003 [matheus27elias2003@notlogged] has quit. (Client Quit)
#928 [18:19] * NBT [NBT@notlogged] has quit. (Ping timeout: 195 seconds)
#929 [18:19] <CubeTheThird> https://github.com/CubeTheThird/HexchatScripts
#930 [18:19] <CubeTheThird> I'm going to be updating momentarily
#931 [18:21] * anderson [anderson@notlogged] has joined #minecrafthelp
#932 [18:22] * anderson [anderson@notlogged] has quit. (Client Quit)
#933 [18:22] * anderson [anderson@notlogged] has joined #minecrafthelp
#934 [18:22] * anderson [anderson@notlogged] has quit. (Client Quit)
#935 [18:23] * PedroKid [PedroKid@notlogged] has joined #minecrafthelp
#936 [18:24] <PedroKid> I bought the game a few years ago but recently I discovered that it mysteriously vanished from my computer. When I log in to my Mojang account, it says I have never purchased Minecraft before?
#937 [18:25] <PedroKid> https://oc.tc/PedroKid this is evidence of the account existing
#938 [18:26] <CubeTheThird> PedroKid, as far as I can tell that account is a legacy account
#939 [18:26] <CubeTheThird> PedroKid, it was never associated with a Mojang account
#940 [18:27] <PedroKid> I swear I merged it with my mojang account at some point
#941 [18:27] <CubeTheThird> PedroKid, according to mojang's public API it's a legacy account
#942 [18:27] <CubeTheThird> PedroKid, unless it's under a different username
#943 [18:27] <PedroKid> is there any way i can recover it?
#944 [18:27] <PedroKid> I'm not willing to pay again for the same game
#945 [18:27] <CubeTheThird> PedroKid, you can try migrating it
#946 [18:28] <CubeTheThird> ??> PedroKid account/migrate
#947 [18:28] <Absol> PedroKid: To migrate your old Minecraft account (purchased prior to Fall 2012) to a Mojang account, use this page: https://account.mojang.com/migrate
#948 [18:29] <PedroKid> I'm 100% sure I merged it before but I'll try now
#949 [18:30] <PedroKid> Like I last used it 12 months ago, what's changed that makes the game launcher disapear from my computer since then/
#950 [18:31] <CubeTheThird> PedroKid, no reason it would disappear
#951 [18:31] <CubeTheThird> PedroKid, however, you can still login to the game with a legacy account, if you use the username instead of an email
#952 [18:32] <PedroKid> I'll try that
#953 [18:32] <PedroKid> thanks for the help
#954 [18:32] <PedroKid> It says "email must be valid email"
#955 [18:33] <CubeTheThird> PedroKid, in the game launcher?
#956 [18:33] <PedroKid> the game launcher disapeared from my computer
#957 [18:33] <PedroKid> which is why i cannot access my account
#958 [18:34] <CubeTheThird> PedroKid, I'm talking about if you reinstall it
#959 [18:34] <CubeTheThird> PedroKid, you don't need to login to get it. Download it from https://minecraft.net/download
#960 [18:34] <PedroKid> It doesnt let me reinstall it
#961 [18:34] <PedroKid> ok
#962 [18:34] <CubeTheThird> oh? why not?
#963 [18:34] <PedroKid> ohh
#964 [18:34] <PedroKid> rofl
#965 [18:34] <PedroKid> thanks'
#966 [18:34] <CubeTheThird> lol
#967 [18:34] <PedroKid> silly me
#968 [18:34] <PedroKid> ill try that
#969 [18:34] <CubeTheThird> PedroKid, I do however recommend you look into migrating your account. Legacy accounts are much less secure, and don't have access to new Mojang services and stuff
#970 [18:35] <PedroKid> Once I get this all sorted out ill be right on it
#971 [18:35] <PedroKid> again thanks for the help
#972 [18:36] * zombieslayR88 [zombieslayR88@notlogged] has joined #minecrafthelp
#973 [18:36] <zombieslayR88> i need help with logging into minecraft
#974 [18:36] <CubeTheThird> zombieslayR88, what's the problem?
#975 [18:36] <zombieslayR88> i have forgotten the email i used to log in but i cant find out which one i used
#976 [18:37] <CubeTheThird> zombieslayR88, you've searched your emails for a confirmation email from when you registered?
#977 [18:38] <zombieslayR88> yes i have but i must have deleted it a long time ago. i have had my account for a few years i guess. but i havent played in a while
#978 [18:38] <CubeTheThird> zombieslayR88, do you have the transaction ID or gift code from your account purchase (do NOT give it here)
#979 [18:38] <zombieslayR88> i think so but im not sure
#980 [18:38] * CeamTrees [CeamTrees@notlogged] has joined #minecrafthelp
#981 [18:39] <zombieslayR88> is there anyway i can retrieve it from the people at mojang?
#982 [18:39] <zombieslayR88> like over phone?
#983 [18:39] <CubeTheThird> zombieslayR88, they don't have a number, and they won't give you that info. They'd ask you for it
#984 [18:40] <CubeTheThird> zombieslayR88, what method of payment did you use to purchase your account?
#985 [18:40] <PedroKid> I logged into my minecraft account and it says I can only play demo
#986 [18:40] <CubeTheThird> PedroKid, you have to login with your username, not email
#987 [18:40] <zombieslayR88> oh. i just want to log into my account to change my minecraft skin but i dont know which email i used. and also i did it before mojang was bought out by microsoft
#988 [18:41] <PedroKid> it says im logged in as PedroKid
#989 [18:41] <PedroKid> like the Profile thing is set to PedroKid
#990 [18:41] <PedroKid> it also prompted me to login as PedroKid as soon as i opened it up
#991 [18:42] <CubeTheThird> PedroKid, the profile name in the launcher is just the name for your current launcher settings. You can call that anything
#992 [18:42] <CubeTheThird> PedroKid, click Switch User, and then you can login properly
#993 [18:42] * CeamTrees [CeamTrees@notlogged] has quit. (Ping timeout: 195 seconds)
#994 [18:42] <PedroKid> ok
#995 [18:42] <zombieslayR88> anyways. i just want to retrive the email i used for my account but how do i do that?
#996 [18:43] <PedroKid> there we go
#997 [18:43] <PedroKid> thanks so much!
#998 [18:43] <CubeTheThird> zombieslayR88, you need to contact Mojang with proof of purchase, which is why I asked what method of payment you used
#999 [18:43] <zombieslayR88> it must be a really old email so i cant log into it through gmail or hotmail but i just need to know what email it is
#1000 [18:43] <CubeTheThird> PedroKid, glad you figured that out!
#1001 [18:43] <zombieslayR88> ok so where do i need to go and give it to
#1002 [18:44] <CubeTheThird> ??> zombieslayR88 mojang/email
#1003 [18:44] <Absol> zombieslayR88: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1004 [18:44] <Absol> zombieslayR88: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1005 [18:45] <zombieslayR88> thank you
#1006 [18:48] <zombieslayR88> YAY i got it. thank you so much
#1007 [18:48] <CubeTheThird> awesome!
#1008 [18:50] * the_eXyStEnCe [the_eXyStEnCe@notlogged] has joined #minecrafthelp
#1009 [18:50] * the_eXyStEnCe [the_eXyStEnCe@notlogged] has quit. (Client Quit)
#1010 [19:25] * Snowman [Snowman@notlogged] has quit. (Quit: Leaving)
#1011 [19:27] * BlazesRevenge [BlazesRevenge@notlogged] has joined #minecrafthelp
#1012 [19:27] * katie [katie@notlogged] has joined #minecrafthelp
#1013 [19:28] * katie is now known as Guest17077
#1014 [19:29] * ThyAllMighty [ThyAllMighty@notlogged] has joined #minecrafthelp
#1015 [19:29] <Guest17077> Well I havent used my minecraft account since maybe 2014 and it now needs transfered over but i dont remeber the email i used. I can log into minecaft on the game, just not online. Any way to find what email is linked to my account?
#1016 [19:29] <ThyAllMighty> I have the same problem
#1017 [19:29] * BlazesRevenge [BlazesRevenge@notlogged] has quit. (Client Quit)
#1018 [19:30] <CubeTheThird> Guest17077 and ThyAllMighty, what is your minecraft username?
#1019 [19:30] <ThyAllMighty> lucas_is_a_fox
#1020 [19:30] <Guest17077> GlitterExplosion
#1021 [19:30] <ThyAllMighty> Its my little brothers and im trying to help him out
#1022 [19:31] <Guest17077> mine was made in like 2013 maybe? so i have no clue what email i used
#1023 [19:31] <CubeTheThird> ThyAllMighty, well as far as I can tell your account has been migrated, so that's not an issue. You just need help finding the correct email?
#1024 [19:31] <CubeTheThird> Guest17077, you can't find a confirmation email from the account purchase?
#1025 [19:31] <ThyAllMighty> Yes, and because my brother is 10 we made an email for him which we forgot
#1026 [19:31] <Guest17077> i dont even know how
#1027 [19:32] <CubeTheThird> ThyAllMighty, ok. Do you know what method of payment was used?
#1028 [19:32] <ThyAllMighty> Gift card at walmart
#1029 [19:32] <CubeTheThird> Guest17077, search all your email accounts for emails from Mojang
#1030 [19:32] <CubeTheThird> ThyAllMighty, do you still have the card?
#1031 [19:32] <ThyAllMighty> Unfortunatley not
#1032 [19:32] <CubeTheThird> ThyAllMighty, that's too bad. The card number is your proof of purchase
#1033 [19:32] <ThyAllMighty> So then because of online stuff my 35 $ is now flushed?
#1034 [19:33] <CubeTheThird> ThyAllMighty, wait what do you mean by 'online stuff'?>
#1035 [19:33] <ThyAllMighty> Im talking about the lose of the email
#1036 [19:33] <ThyAllMighty> Why arent you guys aloud to tell us the email? A policy?
#1037 [19:33] <CubeTheThird> ah ok
#1038 [19:34] <Guest17077> ive tried all emails. Is there anyway to see what email was used by the downloaded game? I can play the game i just cant migrate my account or whatever because i dont remember the email that was used
#1039 [19:34] <CubeTheThird> ThyAllMighty, we don't work for Mojang here, and as such don't have access to any account info. That being said, it would be a major security flaw to give account info without proof of ownership
#1040 [19:34] <CubeTheThird> ThyAllMighty, hmm.. I do have 1 idea though. Is the game currently installed?
#1041 [19:34] <ThyAllMighty> Yes
#1042 [19:34] <CubeTheThird> Guest17077, we can try looking
#1043 [19:34] <CubeTheThird> Guest17077 and ThyAllMighty, In the game launcher, click 'Edit Profile' -> 'Open Game Dir'
#1044 [19:34] <ThyAllMighty> Okay.....?
#1045 [19:35] <ThyAllMighty> Let me load it up real quick on my brothers laptop
#1046 [19:35] <ThyAllMighty> Okay im there
#1047 [19:35] <Guest17077> same
#1048 [19:35] * Old_Greg [Old_Greg@notlogged] has joined #minecrafthelp
#1049 [19:35] <CubeTheThird> Guest17077, oh wait, because you have a legacy account, it wouldn't be listed where I'm thinking. nvm about that. What method of payment did you use to purchase your account?
#1050 [19:35] <CubeTheThird> ThyAllMighty, find the launcher_profiles.json file
#1051 [19:36] <Guest17077> credit card most likely. It was my dads at the time
#1052 [19:36] <CubeTheThird> Guest17077, and you purchased it in 2013 you say?
#1053 [19:36] <ThyAllMighty> Comes up as a windows 10 thing saying "Do you want to download an app to be able to read this?"
#1054 [19:36] <Old_Greg> I am currently playing on a pixelmon server. my chat when im walking around pops up for a less than a second and disappears.
#1055 [19:36] <CubeTheThird> ThyAllMighty, try opening it in notepad
#1056 [19:36] <ThyAllMighty> Okay
#1057 [19:36] <ThyAllMighty> I did
#1058 [19:37] <CubeTheThird> Old_Greg, does this happen in a vanilla environment?
#1059 [19:37] <ThyAllMighty> What should I be looking for?
#1060 [19:37] <Guest17077> well is there a way to upload a minecraft skin without using the online account. Like can I change skins in the downloaded game?
#1061 [19:37] <CubeTheThird> ThyAllMighty, the email may be listed somewhere in that file
#1062 [19:37] <Old_Greg> No it does not Cubethethird
#1063 [19:37] <ThyAllMighty> Nope
#1064 [19:37] <CubeTheThird> Guest17077, there is not
#1065 [19:37] <ThyAllMighty> Its not there
#1066 [19:37] <Old_Greg> It only happens on this modpack, and i have no idea why
#1067 [19:37] <CubeTheThird> Old_Greg, then we cannot help you here. This channel is for vanilla minecraft
#1068 [19:37] <CubeTheThird> ??> Old_Greg mods
#1069 [19:37] <Absol> Old_Greg: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1070 [19:37] <Absol> Old_Greg: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1071 [19:37] <Old_Greg> Dang. thanks anyway
#1072 [19:38] <Guest17077> it was bought in 2012-2014
#1073 [19:38] <CubeTheThird> ThyAllMighty, sorry then. I don't know of any other way to recover the email without proof of purchase
#1074 [19:38] <Guest17077> i dont remember which year
#1075 [19:38] <CubeTheThird> Guest17077, that's fine
#1076 [19:38] <ThyAllMighty> Thats bs.... Ik you guys dont work for them but thats just ridicoulous.... Thanks anyways for the help
#1077 [19:38] <CubeTheThird> Guest17077, during that time, Mojang used Skrill to handle those payments. YOu can try contacting them to recover the transaction ID of the purchase
#1078 [19:38] <CubeTheThird> ??> Guest17077 account/trans-id/skrill
#1079 [19:38] <Absol> Guest17077: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#1080 [19:38] <Absol> Guest17077: If you need to recover your transaction ID from this service, call or email here: https://help.skrill.com/en/ContactSkrill
#1081 [19:38] <ThyAllMighty> Any where you could lead me?
#1082 [19:38] <Absol> Guest17077: Should you choose the email option, select I do not have a Skrill account yet), and choose the category Payments -- Send money. Be sure to include the email used for the purchase.
#1083 [19:38] <Absol> Guest17077: Should you choose the email option, select I do not have a Skrill account yet), and choose the category Payments -- Send money. Be sure to include the email used for the purchase.
#1084 [19:38] * Old_Greg [Old_Greg@notlogged] has left #minecrafthelp
#1085 [19:39] <CubeTheThird> ThyAllMighty, you're welcome to try contacting Mojang anyways, however without proof of purchase I seriously doubt they'll do anything
#1086 [19:39] <CubeTheThird> ??> ThyAllMighty mojang/email
#1087 [19:39] <Absol> ThyAllMighty: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1088 [19:39] <Absol> ThyAllMighty: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1089 [19:39] <ThyAllMighty> Thanks so much
#1090 [19:40] <ThyAllMighty> [Peace guys
#1091 [19:40] <Guest17077> i'll try that. Thanks! its just crazy it takes so much to find a freaking email address.
#1092 [19:40] <Guest17077> I dont understand why if i have the username and password i need to go through so much to find the email
#1093 [19:40] <CubeTheThird> Guest17077, ya we see that a log with people who have legacy accounts
#1094 [19:40] <Guest17077> does mojang have a support number?
#1095 [19:40] <CubeTheThird> Guest17077, they have no number
#1096 [19:40] <Guest17077> ugh thats crazy
#1097 [19:41] <CubeTheThird> Guest17077, believe it or not, they are still a fairly small company
#1098 [19:42] <thgilfodrol> I once changed the email to my account (had password but not email access) a couple years back with Mojang support, though that's different I suppose
#1099 [19:42] <Guest17077> hopefully if i email them they can just look to see what email is linked to my account without going through too much
#1100 [19:42] <thgilfodrol> I'd lost the receipt AND the email because microsoft for some reason deleted my account lol
#1101 [19:42] <Guest17077> but i have a feeling it'll be difficult
#1102 [19:42] <CubeTheThird> Guest17077, as long as you send them proof of purchase they should be able to give you the info
#1103 [19:43] <Guest17077> i think having the account should be enough but i guess i understand with stolen accounts and such
#1104 [19:43] <CubeTheThird> indeed
#1105 [19:44] <CubeTheThird> because of how insecure legacy accounts are, they are the most frequently stolen
#1106 [19:45] * Rikairchy steals CubeTheThird
#1106 [19:45] <CubeTheThird> ouch!
#1107 [19:55] * mason414 [mason414@notlogged] has joined #minecrafthelp
#1108 [19:56] <mason414> I have an old version of minecraft premuim account and need to locate my email how can i do this?
#1109 [19:56] <CubeTheThird> mason414, what method of payment did you use for the account purchase?
#1110 [19:57] * WhiteZagar [WhiteZagar@notlogged] has joined #minecrafthelp
#1111 [19:57] <mason414> Im not sure. It was so long ago.
#1112 [19:57] <CubeTheThird> mason414, either credit card, paypal, or gift code
#1113 [19:58] <mason414> It was credit card or papal
#1114 [19:58] <mason414> paypal
#1115 [19:58] <CubeTheThird> mason414, ok.. and approximately when did you make the purchase?
#1116 [19:58] <WhiteZagar> I AM TRYING TO DOWNLOAD MINE CRAFT AND IT COMES UP WITH THE ERROR SAYING CANNOT DOWNLOAD I HAVE YOUTUBED IT AND FOLLOWED ALL INSTRUCTIONS AND IT KEEPS HAPPENING
#1117 [19:58] <CubeTheThird> WhiteZagar, turn off the caps lock please
#1118 [19:58] <WhiteZagar> oh sorry
#1119 [19:58] <CubeTheThird> WhiteZagar, what does the error say exactly?
#1120 [19:59] <mason414> Cubethethird. probably around 2011
#1121 [20:00] <CubeTheThird> mason414, would you be able to say early or late 2011?
#1122 [20:00] <WhiteZagar> "unable to start the minecraft runtime environment. This is most likely caused by a corruption. Please try to reinstall minecraft"
#1123 [20:01] <CubeTheThird> WhiteZagar, ah ok. can you open C:\Program Files (x86)\Minecraft
#1124 [20:01] <WhiteZagar> how do i do that
#1125 [20:01] <mason414> I have no idea.
#1126 [20:02] <CubeTheThird> WhiteZagar, open a folder view (hold the windows (flag) key + e)
#1127 [20:02] <CubeTheThird> mason414, uhg.. ok.. well lets start by checking your paypal
#1128 [20:02] <CubeTheThird> ??> mason414 account/trans-id/paypal
#1129 [20:02] <Absol> mason414: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#1130 [20:02] <Absol> mason414: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#1131 [20:02] <CubeTheThird> ??> mason414 paypal/history
#1132 [20:02] <Absol> mason414: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#1133 [20:04] <WhiteZagar> ok done but i cant find a minecraft folder
#1134 [20:04] <CubeTheThird> WhiteZagar, you opened Program File (x86) and not Program Files right?
#1135 [20:05] <WhiteZagar> im not sure i just held the windows key and e
#1136 [20:06] <CubeTheThird> WhiteZagar, ok, from there you should see something like "This PC"
#1137 [20:06] <WhiteZagar> yes
#1138 [20:06] <CubeTheThird> WhiteZagar, click there, then go to C drive -> Program Files (x86)
#1139 [20:06] <WhiteZagar> ok
#1140 [20:07] <mason414> Im not seeing anything on my paypal
#1141 [20:07] <WhiteZagar> yes now i can see the minecraft folder
#1142 [20:08] <mason414> I bought it probably before 2011
#1143 [20:08] <CubeTheThird> mason414, ok, that makes things easier for you then
#1144 [20:08] <CubeTheThird> ??> mason414 account/trans-id/DIBS
#1145 [20:08] <mason414> I found it!
#1146 [20:08] <Absol> mason414: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#1147 [20:08] <Absol> mason414: Contact Mojang directly stating that you paid via the DIBS system; they will provider further instructions.
#1148 [20:08] <CubeTheThird> mason414, oh! that's good!
#1149 [20:09] <CubeTheThird> mason414, you can contact Mojang with the ID (do NOT give it here)
#1150 [20:09] <CubeTheThird> ??> mason414 mojang/email
#1151 [20:09] <Absol> mason414: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1152 [20:09] <Absol> mason414: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1153 [20:09] <Lem|AFK> this bot
#1154 [20:09] <CubeTheThird> WhiteZagar, delete EVERYTHING inside the minecraft folder, and reinstall (repair) the game
#1155 [20:10] <mason414> Will they respond tonight?
#1156 [20:10] <Lem|AFK> Probably not.
#1157 [20:10] <WhiteZagar> including the minecraft folder itself
#1158 [20:11] <Lem|AFK> no
#1159 [20:11] <mason414> So I can't get on realms for 2 days when I got friends here? what a total shit system
#1160 [20:11] <Absol> mason414: Please keep it civil
#1161 [20:11] <Lem|AFK> Sucks to be you. ;((
#1162 [20:12] <CubeTheThird> Lem|AFK, no need to be rude
#1163 [20:12] <Lem|AFK> what
#1164 [20:13] <Lem|AFK> i'm sour :(
#1165 [20:16] * DrRedBuilds [DrRedBuilds@notlogged] has joined #minecrafthelp
#1166 [20:16] * jpallstar [jpallstar@notlogged] has joined #minecrafthelp
#1167 [20:17] <jpallstar> hello all, I'm having an authentication problem
#1168 [20:17] <CubeTheThird> jpallstar, what problem exactly?
#1169 [20:17] <jpallstar> so I reset password and tried that, still can't log in
#1170 [20:17] <jpallstar> can anyone help?
#1171 [20:17] <jpallstar> I have 2 accounts, same thing with both
#1172 [20:17] <CubeTheThird> ??> jpallstar login/throttle
#1173 [20:17] <Absol> jpallstar: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1174 [20:17] <Absol> jpallstar: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1175 [20:17] <jpallstar> ah
#1176 [20:17] <jpallstar> thanks!
#1177 [20:18] <jpallstar> will try that
#1178 [20:18] <jpallstar> Absol FTW
#1179 [20:18] <CubeTheThird> !bot
#1180 [20:18] <CubeTheThird> err
#1181 [20:18] <CubeTheThird> ?? bot
#1182 [20:18] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1183 [20:18] <CubeTheThird> :p
#1184 [20:18] <jpallstar> hah
#1185 [20:18] <jpallstar> thanks CubeTheThird
#1186 [20:18] <CubeTheThird> no problem :3
#1187 [20:19] <WhiteZagar> it is doing the same thing
#1188 [20:19] * jpallstar [jpallstar@notlogged] has quit. (Client Quit)
#1189 [20:19] <CubeTheThird> WhiteZagar, hmm what anti-virus and firewall software do you have?
#1190 [20:19] * robo [robo@notlogged] has joined #minecrafthelp
#1191 [20:20] <WhiteZagar> kaspersky
#1192 [20:20] <CubeTheThird> ??> WhiteZagar av/kaspersky
#1193 [20:20] <Absol> WhiteZagar: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: http://support.kaspersky.com/9927#block1
#1194 [20:21] <WhiteZagar> that webpage is unavailable
#1195 [20:21] <CubeTheThird> gah
#1196 [20:21] <CubeTheThird> WhiteZagar, ok do you know what edition of kaspersky you have?
#1197 [20:22] <Andrio> https://support.kaspersky.com/us/11550?
#1198 [20:22] <WhiteZagar> no i purchased it this year
#1199 [20:22] * DrRedBuilds [DrRedBuilds@notlogged] has quit. (Quit: Web client closed)
#1200 [20:22] <WhiteZagar> no that one didnt work either
#1201 [20:22] <CubeTheThird> WhiteZagar, wait.. you can't access those pages at all?
#1202 [20:23] <WhiteZagar> no it says cant be found
#1203 [20:23] <robo> if you accidentally dekete minecraft apo how do you get it back.
#1204 [20:23] <CubeTheThird> hmm might be a DNS issue then
#1205 [20:24] <CubeTheThird> robo, the PC edition?
#1206 [20:24] <WhiteZagar> what is that
#1207 [20:24] <CubeTheThird> ??> WhiteZagar net/dns/public
#1208 [20:24] <Absol> WhiteZagar: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#1209 [20:24] <Absol> WhiteZagar: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#1210 [20:25] <WhiteZagar> so follow those istructions?
#1211 [20:25] <robo> it is PE version
#1212 [20:26] <robo> its mobile version
#1213 [20:26] <CubeTheThird> WhiteZagar, that's right
#1214 [20:26] <CubeTheThird> robo, you should be able to reinstall it directly from the app store or play store
#1215 [20:27] <robo> so sign in?
#1216 [20:27] <CubeTheThird> robo, yes that's right
#1217 [20:27] <WhiteZagar> where do i find my current dns numbers that it told me to write down before i change it
#1218 [20:27] <robo> I will have to reset my pswd thx
#1219 [20:27] <CubeTheThird> robo, having already purchased the game you should be able to re-download it
#1220 [20:28] <CubeTheThird> WhiteZagar, it should be written where you are replacing them. It may start as blank, or 0.0.0.0
#1221 [20:28] * robo [robo@notlogged] has quit. (Quit: Web client closed)
#1222 [20:28] <WhiteZagar> ok
#1223 [20:33] <WhiteZagar> ok done that now what
#1224 [20:33] * mason414 [mason414@notlogged] has quit. (Ping timeout: 195 seconds)
#1225 [20:34] <CubeTheThird> WhiteZagar, ok try deleting everything in the minecraft folder and reinstall again
#1226 [20:35] <WhiteZagar> and uninstall
#1227 [20:35] * Marine345 [Marine345@notlogged] has joined #minecrafthelp
#1228 [20:36] <Marine345> How do I get a refund on Minecraft Realms?
#1229 [20:38] <CubeTheThird> ??> Marine345 account/send-email
#1230 [20:38] <Absol> Marine345: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1231 [20:38] <Absol> Marine345: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1232 [20:38] <WhiteZagar> while im waiting for it to reinstall do u know anything about pixelmon'
#1233 [20:39] <CubeTheThird> WhiteZagar, nothing sorry
#1234 [20:40] * Marine345 [Marine345@notlogged] has quit. (Ping timeout: 195 seconds)
#1235 [20:41] <WhiteZagar> ok]
#1236 [20:41] <WhiteZagar> its still doing the same thing
#1237 [20:42] <CubeTheThird> hmm
#1238 [20:43] <CubeTheThird> WhiteZagar, are you able to access the kaspersky pages now? e.g. http://support.kaspersky.com/9927#block1
#1239 [20:44] <WhiteZagar> i have to go pick my son up i will try when i get home and let u know
#1240 [20:44] <CubeTheThird> ok good luck
#1241 [21:03] * Rajvir714 [Rajvir714@notlogged] has joined #minecrafthelp
#1242 [21:03] * Rajvir714 [Rajvir714@notlogged] has quit. (Client Quit)
#1243 [21:04] * robo [robo@notlogged] has joined #minecrafthelp
#1244 [21:04] <robo> can minecraft pe be downliade on 2 devices.
#1245 [21:05] <robo> its on my phone and id like to re-load onto android
#1246 [21:06] <robo> a samsung
#1247 [21:12] * robo [robo@notlogged] has quit. (Quit: Web client closed)
#1248 [21:13] * lol768 [lol768@notlogged] has quit. (*.net *.split)
#1249 [21:22] * CubeTheThird [CubeTheThird@notlogged] has joined #minecrafthelp
#1250 [21:39] * CubeTheThird [CubeTheThird@notlogged] has joined #minecrafthelp
#1251 [21:43] * victorbro [victorbro@notlogged] has joined #minecrafthelp
#1252 [21:43] <victorbro> }
#1253 [21:43] <victorbro> por que no puedo entrar
#1254 [21:53] * Anzhi is now known as Anzhelika|Away
#1255 [21:53] * Anzhelika|Away is now known as Anzhi
#1256 [22:22] * Lem|AFK [Lem|AFK@notlogged] has quit. (Quit: Connection closed for inactivity)
#1257 [22:32] * Junuh [Junuh@notlogged] has quit. (Ping timeout: 195 seconds)
#1258 [22:34] * Azireal [Azireal@notlogged] has joined #minecrafthelp
#1259 [22:34] * Azireal [Azireal@notlogged] has quit. (Client Quit)
#1260 [22:59] * tenderwolf858 [tenderwolf858@notlogged] has joined #minecrafthelp
#1261 [23:12] <WhiteZagar> im back.. it wont let me on that page
#1262 [23:44] * GamerBoy [GamerBoy@notlogged] has joined #minecrafthelp
#1263 [23:46] <GamerBoy> My minecraft keeps saying that my Pixel Format. I download a new pixel format thing that was recommended but it keeps saying that.
#1264 [23:46] <GamerBoy> Can you guys help me with this?
#1265 [23:47] <GamerBoy> I have the link to the system information.
#1266 [23:47] <thgilfodrol> link it here in chat
#1267 [23:47] <GamerBoy> nah
#1268 [23:48] <GamerBoy> it says i shouldn't share login info in chat
#1269 [23:48] <thgilfodrol> do you know what the model of your cpu is?
#1270 [23:49] <GamerBoy> i did the dxdiag
#1271 [23:49] <Andrio> ...there's no login info in ther.
#1272 [23:49] <Andrio> 3e
#1273 [23:49] <thgilfodrol> link it here, dxdiags don't contain personally identifiable information
#1274 [23:49] <GamerBoy> oh ok
#1275 [23:49] <GamerBoy> thanks
#1276 [23:49] <GamerBoy> http://paste.ubuntu.com/23510375/
#1277 [23:50] <GamerBoy> how will you help me?
#1278 [23:51] <thgilfodrol> have you tried updating your graphics drivers?
#1279 [23:51] <GamerBoy> like downloading stuff
#1280 [23:51] <GamerBoy> right?
#1281 [23:52] <thgilfodrol> ??> GamerBoy gpu/amd
#1282 [23:52] <Absol> GamerBoy: You can get drivers for AMD (formerly ATI) GPUs here: http://support.amd.com/en-us/download/auto-detect-tool
#1283 [23:52] <GamerBoy> yeah i downloaded this already
#1284 [23:57] <GamerBoy> hello?
#1285 [23:58] <thgilfodrol> I'm not sure; stick around in case someone else knows the situation with that issue more than I do
#1286 [23:59] <Andrio> ??> thgilfodrol OEM/HP/product-number
#1287 [23:59] <Absol> thgilfodrol: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1288 [23:59] <Absol> thgilfodrol: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1289 [23:59] <thgilfodrol> Andrio: wrong guy
#1290 [23:59] <Andrio> ._.
#1291 [23:59] <Andrio> ??> GamerBoy OEM/HP/product-number
#1292 [23:59] <Absol> GamerBoy: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1293 [23:59] <Absol> GamerBoy: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab