#1 [00:13] * Enderninja36 [Enderninja36@notlogged] has joined #minecrafthelp
#2 [00:13] <Enderninja36> i forgot my email foe my account
#3 [00:13] <thgilfodrol> Enderninja36: have you checked the spam or junk folders, for all of your emails?
#4 [00:14] <Enderninja36> i dont have accses to that account my dad has accses
#5 [00:15] <Enderninja36> my username is enderninja25 i need to change my scin
#6 [00:15] <thgilfodrol> Enderninja36: couldn't you ask your dad to check the inbox?
#7 [00:15] <Enderninja36> he lives in merietta i cant ask him until cristmas
#8 [00:16] <thgilfodrol> Enderninja36: you wouldn'
#9 [00:16] <Enderninja36> what?
#10 [00:16] <thgilfodrol> Enderninja36: you wouldn't be able to change the email unless you have access to it in the first place
#11 [00:17] <thgilfodrol> Enderninja36: though if you can sign into your mojang account, you shouldn't need an email confirmation
#12 [00:17] <Enderninja36> yes but i dont know what email i need for my account
#13 [00:17] <Enderninja36> i dont know if its my login for minecraft or not
#14 [00:17] <Enderninja36> my login email
#15 [00:18] <thgilfodrol> Enderninja36: ah yeah, I see what you mean
#16 [00:18] <thgilfodrol> we can't help with account access issues here, though- your best bet would be to ask your dad
#17 [00:19] <Enderninja36> ok i login to minecraft with my dad's email
#18 [00:19] <Enderninja36> so is it the same login email?
#19 [00:20] <thgilfodrol> Enderninja36: what do you mean?
#20 [00:20] <Enderninja36> is the same login for my minecraft account the same for my mojang account?
#21 [00:21] * Ethant [Ethant@notlogged] has joined #minecrafthelp
#22 [00:21] <thgilfodrol> Enderninja36: since your account is migrated, your minecraft account is tied to your mojang account
#23 [00:21] <thgilfodrol> thus yes, it would be the same email
#24 [00:21] <Ethant> Can someone help me?
#25 [00:21] <thgilfodrol> Ethant: what is your issue?
#26 [00:21] <Enderninja36> ok thanks
#27 [00:22] <Ethant> I have a account I think might have been hacked, the password is not currenty working and when I send a request to reset the password to my email it never comes
#28 [00:22] <thgilfodrol> ??> Ethant account/hacked
#29 [00:22] <Absol> Ethant: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#30 [00:22] <Absol> Ethant: Note: If you have to contact Mojang, do not forget to include your transaction ID!
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#32 [00:23] <Ethant> But why doesnt the reset link ever make it to my email?
#33 [00:23] <thgilfodrol> have you checked the spam or junk folders, for all of your emails?
#34 [00:23] <Ethant> I have
#35 [00:23] <thgilfodrol> how long have you waited?
#36 [00:23] <Ethant> Days
#37 [00:24] <Ethant> Upon days
#38 [00:24] <thgilfodrol> what was your username?
#39 [00:24] <Ethant> Minecraft or email?
#40 [00:24] <thgilfodrol> minecraft
#41 [00:24] <Ethant> Deathzone7
#42 [00:24] <Ethant> Under email rexcrafter77@yahoo.com I belive
#43 [00:25] <thgilfodrol> username hasn't been changed so that's good
#44 [00:26] <Ethant> Ok
#45 [00:26] <thgilfodrol> Ethant: I'd recommend you contact mojang support if you aren't getting emailks
#46 [00:26] <thgilfodrol> s/emailks/emails
#47 [00:26] <ExtremeBot> thgilfodrol meant to say: Ethant: I'd recommend you contact mojang support if you aren't getting emails
#48 [00:26] <thgilfodrol> ??> Ethant account/send-email
#49 [00:26] <Absol> Ethant: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#50 [00:26] <Absol> Ethant: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#51 [00:26] <thgilfodrol> ??> Ethant account/trans-id
#52 [00:26] <Absol> Ethant: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#53 [00:30] <Ethant> Omg
#54 [00:30] <Ethant> wtf
#55 [00:30] <Ethant> I was scanning my email To try and find the email
#56 [00:31] <Ethant> and I found this
#57 [00:31] <Ethant> The email address associated with your Mojang account has been changed to cvtysish@trashmail.com. If you were not the one to request this change, your account may have been compromised.
#58 [00:31] <Ethant> I never changed my email
#59 [00:31] <Ethant> I have never seen that email in my life
#60 [00:31] <thgilfodrol> you should contact mojang asap
#61 [00:31] <Ethant> Ok
#62 [00:31] <Ethant> Thanks for your help.
#63 [00:31] <mattym> Ethant, Also probably change the password on the email you used for the mojang account.
#64 [00:31] <Ethant> Sure
#65 [00:32] <Ethant> Ok I Dispute the E-mail Change
#66 [00:32] <Ethant> With the link they provided
#67 [00:33] <mattym> Ethant, If that works, remember to change all your passwords, and use different passwords for the email and minecraft accounts.
#68 [00:33] <Ethant> But I still cant get access to my account they may have changed the email
#69 [00:34] <Ethant> But if Im correct it should send it to the correct email now
#70 [00:34] <mattym> Ethant, Like, i said, if the dispute works
#71 [00:34] <Ethant> It didnt work it denyed me access for the original password
#72 [00:35] <mattym> Ethant, See if the password reset works
#73 [00:35] <Ethant> Yes!, Now that I disputed the email it finally sent the password reset to my email
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#75 [00:37] <Ethant> Great Im finally back into my account
#76 [00:37] <Ethant> Thanks for the help
#77 [00:37] <Ethant> Ill make sure to secure my passwords better this time
#78 [00:47] * Pedro [Pedro@notlogged] has joined #minecrafthelp
#79 [00:51] <Pedro> Hola,como hago para recuperar mi cuenta si olvide la contraseña y las preguntas de seguridad
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#82 [00:53] <thgilfodrol> ??> Pedro lang/es
#83 [00:53] <Absol> Pedro: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#84 [00:53] <Pedro> Rayos :v
#85 [00:55] <Pedro> Do I recover my account if I forgot my password and security questions?
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#87 [00:57] <Pedro> Do I recover my account if I forgot my password and security questions?
#88 [00:59] <Andrio> ??> Pedro account/send-email
#89 [00:59] <Absol> Pedro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#90 [00:59] <Absol> Pedro: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#92 [01:01] * Dee [Dee@notlogged] has joined #minecrafthelp
#93 [01:02] <osdude> When migrating my minecraft to mojang account I filled in an incorrect email account and can now not acces my account, how do I fix this?
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#95 [01:04] * Enderninja36 [Enderninja36@notlogged] has joined #minecrafthelp
#96 [01:04] <osdude> Is anyone there to help?
#97 [01:04] <Andrio> osdude, did you get any email to the email address that was there before?
#98 [01:04] <Enderninja36> when i upload my skin i wont work
#99 [01:04] <Enderninja36> it
#100 [01:04] <Enderninja36> it only black
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#102 [01:05] <Andrio> Enderninja36, what's your profile name?
#103 [01:05] <Enderninja36> enderninja36
#104 [01:05] <Enderninja36> enderninja25 ssry
#105 [01:05] <Enderninja36> i got confused with my youtube name
#106 [01:05] <osdude> @Andrio no I did npt receive an email to my old account
#107 [01:06] <Andrio> ??> osdude account/send-email
#108 [01:06] <Absol> osdude: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#109 [01:06] <Absol> osdude: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#110 [01:07] <Andrio> Enderninja36, did you turn off the hat in the skin options in-game?
#111 [01:08] <Enderninja36> its off
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#113 [01:08] <Andrio> Might want to put that back on.
#114 [01:09] <Enderninja36> ok
#115 [01:09] <Andrio> Your skin doesn't have a bottom layer head texture.
#116 [01:09] <Enderninja36> ... oh lol
#117 [01:09] <Enderninja36> ill fix that ill configure it
#118 [01:09] <Andrio> mm
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#121 [01:17] <bee> hey guys i need help
#122 [01:17] <bee> like bad
#123 [01:20] <bee> i play minecraft everyday anf i was just playing but my internet went down for a while , so i tried to log in when it went back up 20 min later and i cant log in, i went to mojang's site and tried to log into my account there but it said my password was wrong, so i reset it via email and it said everything was successful but when i tried to log in it told me the same thing that i had a wrong password, i reset my password again to make sure and it did the
#124 [01:20] <Andrio> ??> bee login/throttle
#125 [01:20] <Absol> bee: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#126 [01:21] <Absol> bee: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
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#128 [01:21] <bee> i will do that thank you
#129 [01:22] <osdude> @Absol Thank you for helping me I have sent the email and am waiting for a response I appriciate your time
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#131 [01:22] <Sirloin> I need help with accessing my account
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#143 [02:13] <bytok1997> minecraft sucks
#144 [02:14] <bytok1997> they stole my fuckin account
#145 [02:14] <Absol> bytok1997: Please keep it civil
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#147 [02:14] <bytok1997> minecraft community stole my own minecraft account
#148 [02:14] <bytok1997> I bought it on beta for real cheap and was playing for years
#149 [02:15] <bytok1997> now the mojang made that migration thing for just steal our money
#150 [02:15] <bytok1997> I know my minecraft account but I cant migrate it they create problems and problems for me to stop wrong e mail wrong migration wrong password etc
#151 [02:15] <bytok1997> GIVE BACK MY MONEY
#152 [02:15] <bytok1997> I AM NOT GOING TO PAY AGAIN
#153 [02:16] <GreyVulpine> Sorry, we can't help you here. Contact Mojang Support
#154 [02:16] <GreyVulpine> bytok1997 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#163 [02:58] <iAbOoD221> i have proplem my minecraft memory is stuck at 243 mb
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#169 [03:47] <Jhoerit> can you help me reset my account. i havent played in a long time and forgot my password, however if i request a new password its not being send to my email
#170 [03:47] <Jhoerit> my email adres: Jhoerit@gmail.com
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#172 [03:48] * LolZ [LolZ@notlogged] has joined #minecrafthelp
#173 [03:48] <LolZ> hello
#174 [03:49] <LolZ> pixel format not accelerated
#175 [03:50] <LolZ> what should i do
#176 [03:50] <LolZ> ??
#177 [03:50] <LolZ> absol
#178 [03:50] <LolZ> can you help me
#179 [03:51] <Andrio> ??> LolZ win/DXDiag
#180 [03:51] <Absol> LolZ: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#181 [03:54] <LolZ> done
#182 [03:54] <LolZ> http://paste.ubuntu.com/23663231/
#183 [03:55] <Andrio> As far as I'm aware, that video controller is too old to run Minecraft.
#184 [03:55] <LolZ> i dont think so
#185 [03:55] <LolZ> my pc worked perefect yesterday
#186 [03:56] <LolZ> i played minecraft
#187 [03:56] <LolZ> 50-60 fps
#188 [03:56] <LolZ> and today showed me this
#189 [03:56] <LolZ> i cant play any game now
#190 [03:58] <LolZ> it was a program that i needed to download but i dont remember its name if i installed it it would fix it
#191 [03:59] <Andrio> Mm
#192 [03:59] <Andrio> Do you know what hardware your PC has?
#193 [03:59] <LolZ> no
#194 [04:00] <LolZ> so?
#195 [04:00] <LolZ> greyvulpine helped me many times
#196 [04:00] <LolZ> with this
#197 [04:00] <Andrio> mm
#198 [04:03] <LolZ> it was something i think like suite or like thAT idk
#199 [04:03] * Ben_ [Ben_@notlogged] has joined #minecrafthelp
#200 [04:04] <Ben_> hello
#201 [04:04] <Ben_> h
#202 [04:04] <Lutzee> LolZ: Well, regardless you have no graphics drivers, but your graphics card is considered legacy and theres no guarantees it will work with future versions
#203 [04:05] <Ben_> comming 1.9 for console
#204 [04:06] <LolZ> lutzee it was a program that would fix it
#205 [04:06] <LolZ> but i dont know its name
#206 [04:06] <LolZ> and that program fixed all that
#207 [04:06] <Lutzee> well yes.. that would have been the drivers..
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#209 [04:07] <LolZ> and you know the program?
#210 [04:07] <LolZ> its name
#211 [04:07] <LolZ> driver suite or like that
#212 [04:07] <Andrio> Catalyst?
#213 [04:07] <LolZ> ?
#214 [04:08] <LolZ> catalyst driver suite?
#215 [04:08] <Lutzee> Try this, https://www2.ati.com/drivers/10-2_legacy_vista32-64_dd_ccc.exe
#216 [04:08] <Lutzee> Can't guarantee it will work though, as its specified for vista not 7
#217 [04:09] <LolZ> it says download not complete
#218 [04:09] * mib_18416l [mib_18416l@notlogged] has joined #minecrafthelp
#219 [04:09] * Absol kicked mib_18416l from #minecrafthelp (Reason: ib_18416l :Nothing good comes from Mibbit users (#417))
#220 [04:09] <LolZ> Download Not Complete ​Review the guide below for solutions to download your file We’re sorry, but we were unable to complete your download. There could be several reasons for this: You were linked to this download from a site outside of AMD.com Since we do not allow downloads through sites outside of AMD.com, please download your file directly from our site. We want to make sure you have the right driver for your device and operating system. Choo
#221 [04:10] <LolZ> this it what it says
#222 [04:11] * Jason [Jason@notlogged] has joined #minecrafthelp
#223 [04:11] <LolZ> so?
#224 [04:12] <Jason> somebody here who can support me?
#225 [04:14] * Kappick [Kappick@notlogged] has joined #minecrafthelp
#226 [04:15] <Kappick> hi when ever i open minecraft 1.11.1 or 1.11.2 it won't let me play
#227 [04:20] <Kappick> Hello :) Whenever i open Minecraft versions 1.11.1 or 1.11.2 it downloads the version and then goes to play but when i click that it downloads the version again and it keeps on doing that, which turns out to be me not being able to play on my worlds.
#228 [04:21] <Andrio> ??> Kappick launcher/log
#229 [04:21] <Absol> Kappick: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#230 [04:21] <Absol> Kappick: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#231 [04:22] <Andrio> ??> Jason ask
#232 [04:22] <Absol> Jason: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#233 [04:22] <Absol> Jason: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#234 [04:23] <LolZ> so did u find anything
#235 [04:23] <LolZ> ?
#236 [04:23] <Andrio> I found that you have a video controller that isn't supported on Windows 7.
#237 [04:23] <Andrio> No idea what GreyVulpine knows.
#238 [04:24] <LolZ> you dont know any program like driver suite or like that
#239 [04:24] <LolZ> ?
#240 [04:25] <Lutzee> LolZ: first on this page, I forgot amd are morons and don't trust direct downloads
#241 [04:25] <Lutzee> http://support.amd.com/en-us/download/desktop/legacy?product=Legacy1&os=Windows%20Vista%20-%2064
#242 [04:26] <LolZ> lutze i think this is the program
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#245 [04:35] <Jason> my minecraft is crashing very often
#246 [04:37] <LolZ> are u using mods?
#247 [04:39] <Jason> no
#248 [04:48] <LolZ> lutze still not working..
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#254 [05:03] <Kappick> Absol: would yoiu like me to copy and paste all of it in this chat
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#260 [05:09] <Kappick> Absol: http://paste.ubuntu.com/23663474/
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#267 [05:26] <Chiara_Louise> Minecraft crashes and it tells me my drivers are outdated, I don't know how to fix this. What do I do?
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#269 [05:27] <Chiara_Louise> I downloaded minecraft on an old msi laptop. Does that have to do anything with minecraft crashing or with the drivers?
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#272 [05:28] <Daniel_> I can not log in to the minecraft launcher
#273 [05:30] <Chiara_Louise> Here is the link to my DxDiag report
#274 [05:30] <Chiara_Louise> http://paste.ubuntu.com/23663514/
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#290 [06:14] <TSSReal> i bought 3 minecraft alts and 2 of them has secuirity questions so could i get help
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#299 [06:45] <AliTheGreatWakaLaka> hello i need help, my acount was hijacked and im having diffuclty getting it back
#300 [06:46] <AliTheGreatWakaLaka> i have the emails to prove it but this was 8 months ago
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#303 [06:53] * choc3 [choc3@notlogged] has joined #minecrafthelp
#304 [06:53] <choc3> Hey
#305 [06:54] <choc3> Minecraft says i have an account but the actual game isnt available
#306 [06:54] <choc3> i have had the game for 5 years
#307 [06:55] <AliTheGreatWakaLaka> what
#308 [06:55] <AliTheGreatWakaLaka> strange
#309 [06:56] <AliTheGreatWakaLaka> i dont think i can help you with that
#310 [06:56] <Andrio> TSSReal, ask whomever you bought them from for those.
#311 [06:56] <Andrio> ??> AliTheGreatWakaLaka account/hacked
#312 [06:56] <Absol> AliTheGreatWakaLaka: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#313 [06:56] <Absol> AliTheGreatWakaLaka: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#314 [06:56] <Andrio> choc3, what's your Minecraft profile name?
#315 [06:57] <AliTheGreatWakaLaka> i cant find my transaction id
#316 [06:57] <AliTheGreatWakaLaka> ive had the game since alpha
#317 [06:57] <Andrio> ??> AliTheGreatWakaLaka account/trans-ID
#318 [06:58] <Absol> AliTheGreatWakaLaka: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
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#323 [07:00] <choc3> cheers
#324 [07:00] <choc3> profile name is choc3
#325 [07:00] <Andrio> :s
#326 [07:01] <Andrio> choc3, well, that's still there. Are you sure you're using the correct email address?
#327 [07:01] <choc3> yes i am
#328 [07:01] * Smileface [Smileface@notlogged] has joined #minecrafthelp
#329 [07:01] <Andrio> Perhaps your account was stolen.
#330 [07:01] <Andrio> ??> choc3 account/send-email
#331 [07:01] <Absol> choc3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#332 [07:01] <Absol> choc3: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#333 [07:02] <Bored> http://paste.ubuntu.com/23663796/ can anyone help me my chunks keep swapping
#334 [07:02] <Bored> here is a forced crash report
#335 [07:02] <choc3> Also keeps saying bungeecord if i log on using desktop icon
#336 [07:02] <Bored> i did it as soon as i saw a chunk that was misplaced
#337 [07:02] <Andrio> Bored, tried lowering the render distance?
#338 [07:03] <Andrio> Yep, you did
#339 [07:03] <Andrio> choc3, where?
#340 [07:03] <Bored> i have it at ten and also all my other settings are lowest
#341 [07:03] <Bored> my computers really bad
#342 [07:03] <Andrio> Bored, tried updating your video drivers?
#343 [07:04] <choc3> when i log in using the desktop icon
#344 [07:04] <Andrio> choc3, try reinstalling it from https://minecraft.net/download, perhaps.
#345 [07:04] <choc3> the game just doesnt work when logging in through the webpage
#346 [07:04] <Bored> how would i do that?
#347 [07:04] <choc3> cheers
#348 [07:05] <Andrio> ??> Bored win/DXDiag
#349 [07:05] <Absol> Bored: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#350 [07:09] <Bored> http://paste.ubuntu.com/23663818/
#351 [07:11] * Bored [Bored@notlogged] has quit. (Quit: Web client closed)
#352 [07:18] * AliTheGreatWakaLaka [AliTheGreatWakaLaka@notlogged] has quit. (Ping timeout: 195 seconds)
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#354 [07:21] <Bored> hello?
#355 [07:21] <Bored> i pasted a link earlier
#356 [07:21] <Bored> about my video drivers
#357 [07:21] <Bored> then my page reloaded
#358 [07:22] <Andrio> :s Toshiba
#359 [07:22] <Bored> yeah ikr
#360 [07:22] <Bored> its horrible and the fan ounds like a vacuum
#361 [07:23] * harris [harris@notlogged] has joined #minecrafthelp
#362 [07:23] <Bored> i was thinking maybe thats why its happening but someone said that only the code would change that
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#364 [07:27] * harris [harris@notlogged] has quit. (Ping timeout: 195 seconds)
#365 [07:27] <Bored> I think Absol was going to look at my system but i dont know what happened
#366 [07:29] * Mattishift [Mattishift@notlogged] has quit. (Ping timeout: 195 seconds)
#367 [07:35] <Bored> paste.ubuntu.com/23663818/
#368 [07:35] <Bored> ?
#369 [07:37] <Andrio> Absol is a robot
#370 [07:38] <Andrio> If I can't deal with Toshiba's website, I don't think he can.
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#377 [08:00] <X2369> My Minecraft can't start because after the mojang interface the minecraft crash down
#378 [08:00] * masteradrianPRO [masteradrianPRO@notlogged] has joined #minecrafthelp
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#380 [08:04] <Andrio> ??> X2369 launcher/crash-log
#381 [08:04] <Absol> X2369: We need to see your crash log, which appears after a crash.
#382 [08:04] <Absol> X2369: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#385 [08:12] <DarKMoster> hello ?
#386 [08:13] <DarKMoster> Because I can not go to any server?
#387 [08:13] <DarKMoster> Tell me, login error: the user is currently disabled for maintenance.
#388 [08:14] * GeoNoDie [GeoNoDie@notlogged] has joined #minecrafthelp
#389 [08:14] <GeoNoDie> hy
#390 [08:15] <GeoNoDie> have a premium account and gave forgot password 'forgot password' I brought email and did not even get an email from you with the instructions.
#391 [08:16] <Andrio> ??> DarKMoster tools/HJT
#392 [08:16] <Absol> DarKMoster: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#393 [08:16] <Absol> DarKMoster: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#394 [08:17] <GeoNoDie> abssol
#395 [08:19] <Andrio> GeoNoDie, perhaps try resetting your password again in a few hours; if it still doesn't work, you'll need to have the email address on your account updated:
#396 [08:19] <Andrio> ??> GeoNoDie account/send-email
#397 [08:19] <Absol> GeoNoDie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#398 [08:19] <Absol> GeoNoDie: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#399 [08:19] <GeoNoDie> thank you
#400 [08:21] * Unslighter [Unslighter@notlogged] has joined #minecrafthelp
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#402 [08:21] <Noob> Hallo
#403 [08:21] <DarKMoster> How do I keep it?
#404 [08:21] * Unslighter [Unslighter@notlogged] has quit. (Client Quit)
#405 [08:21] <Noob> can someone help me ?
#406 [08:22] * Eric10Barreto [Eric10Barreto@notlogged] has joined #minecrafthelp
#407 [08:22] <Eric10Barreto> hey
#408 [08:22] <DarKMoster> http://paste.ubuntu.com/23664129/
#409 [08:23] <DarKMoster> already
#410 [08:23] <Andrio> well
#411 [08:23] <Andrio> ??> DarKMoster info/MCLeaks
#412 [08:23] <Absol> DarKMoster: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#413 [08:23] <Absol> DarKMoster: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#414 [08:23] <Andrio> ??> Noob ask
#415 [08:23] <Eric10Barreto> When I log in, I make a mistake. An error has prevented processing. Try again.
#416 [08:23] <Absol> Noob: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#417 [08:23] <Absol> Noob: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#418 [08:24] <DarKMoster> I do not know how I did not know youtube video and that came out
#419 [08:25] <Eric10Barreto> sou br nao teria um atente brr
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#422 [08:26] <GeoNoDie> I sent mail by Mojang, about how long will I respond?
#423 [08:26] <DarKMoster> I do not understand help pls xD
#424 [08:26] <DarKMoster> What did I eliminate?
#425 [08:27] <Andrio> GeoNoDie, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back.
#426 [08:27] <Andrio> DarKMoster, remove MCLeaks
#427 [08:27] <DarKMoster> ah
#428 [08:27] <Pear> Minecraft 1.11.2 is out already?
#429 [08:28] <Andrio> Yep.
#430 [08:28] <Andrio> Apparently 1.11.1 crashed a lot and walls broke.
#431 [08:29] <Pear> eh
#432 [08:29] <Pear> 1.11.1 didn't crash at all for me
#433 [08:30] <Andrio> mm
#434 [08:30] <Pear> oh well
#435 [08:30] <Pear> I'll just update my Minecraft
#436 [08:30] <Pear> ew
#437 [08:30] <Pear> Optifine for 1.11?
#438 [08:31] <Pear> no no I want 1.11.2
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#441 [08:34] <JellehasGames> hallo
#442 [08:34] <JellehasGames> ik heb hulp nodeig
#443 [08:34] <DarKMoster> http://paste.ubuntu.com/23664182/
#444 [08:34] <DarKMoster> I already delete it or not?
#445 [08:34] * maly_kras [maly_kras@notlogged] has joined #minecrafthelp
#446 [08:34] <JellehasGames> you are mod
#447 [08:35] <maly_kras> Hi
#448 [08:35] <maly_kras> I just bought and downloaded minecraft for my Mac. I'm trying to update it but it says 'unable to update minecraft native launcher' all the time. I was trying like 10 times but nothing works correctly. Without this I'm unable to play. My OS version is Sierra 10.12.1.
#449 [08:35] * JellehasGames [JellehasGames@notlogged] has quit. (Client Quit)
#450 [08:35] <maly_kras> any ideas?
#451 [08:37] <maly_kras> anyone? please help
#452 [08:42] * maly_kras [maly_kras@notlogged] has joined #minecrafthelp
#453 [08:42] <maly_kras> Hi! I just bought and downloaded minecraft for my Mac. I'm trying to update it but it says 'unable to update minecraft native launcher' all the time. I was trying like 10 times but nothing works correctly. Without this I'm unable to play. My OS version is Sierra 10.12.1.
#454 [08:42] <maly_kras> I've got mac book air
#455 [08:47] <maly_kras> it doesn't help me at all
#456 [08:48] * GeoNoDie [GeoNoDie@notlogged] has quit. (Ping timeout: 195 seconds)
#457 [08:50] <maly_kras> it's not even about my problem
#458 [08:51] * GeoNoDie [GeoNoDie@notlogged] has joined #minecrafthelp
#459 [08:52] <GeoNoDie> how much a cape minecon ? :D
#460 [08:52] <maly_kras> ?
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#462 [09:11] * Veritoxxz [Veritoxxz@notlogged] has joined #minecrafthelp
#463 [09:12] <Veritoxxz> my sound in minecraft 1.11 is not working but in other versions it´s working and the langueges are not shown
#464 [09:13] * AU518987077|MD_ [AU518987077|MD_@notlogged] has quit. (Quit: ChatZilla 0.9.92 [Firefox 50.0/20161104212021])
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#466 [09:15] <thgilfodrol> ??> Veritoxxz win/dxdiag
#467 [09:15] <Absol> Veritoxxz: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#468 [09:16] <thgilfodrol> odd, second person I've seen with that issue
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#471 [09:20] <Barry_> I have just installed minecraft on a brand new windows 10 64bit laptop (christmas present for my daughter). When trying to launch minecraft i get the error "unable to start the minecraft runtime enviroment. This is most likely caused by a corruption.". I have tried running it as administrator, uninstalling and reinstalling but still get the same message. I have found the nativelog file which contains a line which
#472 [09:21] <Barry_> Does this error suggest that i need to install/update java on the laptop? Does anyone have any other suggestions on how to resolve this?
#473 [09:22] * huniorMC [huniorMC@notlogged] has quit. (Client Quit)
#474 [09:22] <thgilfodrol> Barry_: could you paste the nativelog at the link below?
#475 [09:22] <thgilfodrol> ??> Barry_ paste
#476 [09:22] * huniorMC [huniorMC@notlogged] has joined #minecrafthelp
#477 [09:22] <Absol> Barry_: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#479 [09:22] <Barry_> thanks Absol, will do
#480 [09:23] * Mister_Hugz [Mister_Hugz@notlogged] has joined #minecrafthelp
#481 [09:23] <Barry_> I have posted it to paste.ubuntu this is the link http://paste.ubuntu.com/23664335/ thanks again
#482 [09:24] <Mister_Hugz> Hello, I got an e-mail saying that Mojang reset my password due to ''Suspicious activity'' and when i reset my password it says accepted and then whenever i try to log in it says that its the wrong password or e-mail
#483 [09:24] <Mister_Hugz> but i literally just changed it so i think i know wether or not its correct
#484 [09:25] <Veritoxxz> @thgilfodrol what i should do at next
#485 [09:25] <thgilfodrol> Veritoxxz: link your paste here
#486 [09:25] <Veritoxxz> http://paste.ubuntu.com/23664333/
#487 [09:25] <thgilfodrol> Mister_Hugz: what email provider do you use?
#488 [09:26] <Mister_Hugz> yahoo
#489 [09:26] <Mister_Hugz> trying to switch it to my gmail though but i need to connect to my account for that
#490 [09:27] <Barry_> <Absol> http://paste.ubuntu.com/23664335/
#491 [09:27] <thgilfodrol> Mister_Hugz: what was the address of the sender of the email you received?
#492 [09:27] <thgilfodrol> Barry_: got it, one moment
#493 [09:28] <Mister_Hugz> noreply@mojang.com
#494 [09:28] <thgilfodrol> Mister_Hugz: what happens if you reset your password?
#495 [09:29] <Mister_Hugz> it says in green that the reset worked
#496 [09:29] <thgilfodrol> are you getting the emails?
#497 [09:29] <Mister_Hugz> and then when i try to connect using those same informations it says in red error problem with email or password
#498 [09:29] <Mister_Hugz> yes i am getting the reset password emails as well
#499 [09:29] * prayforcake [prayforcake@notlogged] has joined #minecrafthelp
#500 [09:29] <thgilfodrol> ??> Mister_Hugz login/throttle
#501 [09:29] <Absol> Mister_Hugz: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#502 [09:29] <Absol> Mister_Hugz: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#503 [09:30] <Mister_Hugz> damn
#504 [09:30] <Veritoxxz> @thgilfodrol what i must do yet?
#505 [09:30] <Mister_Hugz> i really gotta wait
#506 [09:30] <thgilfodrol> Veritoxxz: one moment
#507 [09:32] <Mister_Hugz> so there's absolutely nothing I can do?
#508 [09:33] * prayforcake [prayforcake@notlogged] has quit. (Client Quit)
#509 [09:33] <thgilfodrol> Mister_Hugz: yeah, your only option would be to wait 3 hours and reset your password
#510 [09:33] <Veritoxxz> @thgilfodrol okay
#511 [09:33] <thgilfodrol> Mister_Hugz: if you have a phone with mobile data you can try logging in through that
#512 [09:33] <Mister_Hugz> I dont have the mobile version of minecraft
#513 [09:34] <thgilfodrol> Mister_Hugz: to clarify, I mean a data plan
#514 [09:35] <thgilfodrol> Barry_: can you go to your C:/Program Files (x86)/Minecraft folder and delete everything in it, and try the launcher again?
#515 [09:35] <Mister_Hugz> apple computer
#516 [09:35] <thgilfodrol> ??> Mister_Hugz irc/multitasking
#517 [09:35] <Absol> Mister_Hugz: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#518 [09:35] <Mister_Hugz> oh sorry
#519 [09:35] <thgilfodrol> ??> Veritoxxz launcher/game-output
#520 [09:35] * GeoNoDie [GeoNoDie@notlogged] has quit. (Ping timeout: 195 seconds)
#521 [09:35] <Absol> Veritoxxz: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#522 [09:36] <Absol> Veritoxxz: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#523 [09:36] <thgilfodrol> Veritoxxz: can I get your game output log when you play the game on 1.11.1?
#524 [09:37] <Veritoxxz> @thgilfodrol yes but how?
#525 [09:37] <Barry_> @thgilfodrol I did that, it wouldn't let me delete the launcher but deleted everything else. I get the same message.
#526 [09:38] <thgilfodrol> Veritoxxz: refer to Absol's instructions above
#527 [09:38] <thgilfodrol> ??> Veritoxxz launcher/open
#528 [09:38] <Absol> Veritoxxz: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#529 [09:39] <thgilfodrol> ??> Barry_ win/reinst
#530 [09:39] <Absol> Barry_: You may need to reinstall the locally installed files that Minecraft puts into place.
#531 [09:39] <Absol> Barry_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#532 [09:41] <Veritoxxz> @thgilfodrol http://paste.ubuntu.com/23664423/
#533 [09:42] <Barry_> @absol @thgilfodrol will give that a try. Daughter has just appeared so need to hide it an continue when she is in bed. Thanks for your help, really appreciate it. Fingers crossed that works.
#534 [09:44] <thgilfodrol> ??> Veritoxxz win/reinst
#535 [09:44] <Absol> Veritoxxz: You may need to reinstall the locally installed files that Minecraft puts into place.
#536 [09:44] <Absol> Veritoxxz: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#537 [09:46] <thgilfodrol> Barry_: good luck- if that doesn't work, try out the alternate launcher for minecraaft
#538 [09:46] <thgilfodrol> ??> Barry_ dl/win/alternate
#539 [09:46] <Absol> Barry_: Go to https://minecraft.net/en/download/alternative, and download the Second Minecraft.exe available on that page.
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#542 [09:51] <Veritoxxz> @thgilfodrol my account is not working
#543 [09:51] <wilz> ok so i have bought minecraft back like 4-5 years ago and i dont know my minecraft account info. How would i get thaty info back?
#544 [09:51] <thgilfodrol> Veritoxxz: what's the error that comes up when you try?
#545 [09:51] * jairs [jairs@notlogged] has joined #minecrafthelp
#546 [09:52] <thgilfodrol> ??> wilz account/forgot-login
#547 [09:52] <Absol> wilz: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#548 [09:52] <Absol> wilz: Note: If you have to contact Mojang, do not forget to include your transaction ID!
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#551 [09:53] <Veritoxxz> @thgilfodrol my account is working :) my failer
#552 [09:53] <thgilfodrol> Veritoxxz: no problem, have you reinstalled the game yet?
#553 [09:54] * YareGamer11 [YareGamer11@notlogged] has quit. (Ping timeout: 195 seconds)
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#556 [09:55] <Veritoxxz> @thgilfodrol yes,but i don´t have sounds
#557 [09:56] <thgilfodrol> to confirm, you still don't have sounds after reinstalling the game?
#558 [09:56] <Veritoxxz> @thgilfodrol yes confirm
#559 [09:57] <thgilfodrol> can I get your new game output log?
#560 [09:57] <thgilfodrol> ??> Veritoxxz launcher/game-output
#561 [09:57] <Absol> Veritoxxz: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#562 [09:57] <Absol> Veritoxxz: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#563 [09:59] <Veritoxxz> http://paste.ubuntu.com/23664532/
#564 [10:01] <thgilfodrol> ??> Veritoxxz launcher/log
#565 [10:01] <Absol> Veritoxxz: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#566 [10:01] <Absol> Veritoxxz: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#567 [10:01] <thgilfodrol> can I also get your launcher log?
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#570 [10:05] * Veritoxxz [Veritoxxz@notlogged] has quit. (Ping timeout: 195 seconds)
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#573 [10:08] <Veritoxxz> @thgilfodrol my Browser stopped when i will paste
#574 [10:08] <thgilfodrol> Veritoxxz: all good
#575 [10:09] * Veritoxxz_ [Veritoxxz_@notlogged] has joined #minecrafthelp
#576 [10:09] <thgilfodrol> Veritoxxz_: can you try pasting your launcher log again?
#577 [10:09] <Veritoxxz_> @thgilfodrol my Browser stopped when i will paste it in
#578 [10:09] * Stefan [Stefan@notlogged] has joined #minecrafthelp
#579 [10:10] <Veritoxxz_> its dos not work
#580 [10:10] <Stefan> Hello, i have a problem with my minecraft server, when i join, this message appears. Error Occurred while contacting login servers are they down
#581 [10:10] <thgilfodrol> Veritoxxz_: can you try with another browser?
#582 [10:10] <thgilfodrol> .mcstatus
#583 [10:10] <ExtremeBot> [Website: 3Online][Login: 3Online][Session: 3Online][Realms: 3Online][Skins: 3Online]
#584 [10:10] <Stefan> i allready contacted mojangs support.
#585 [10:10] <thgilfodrol> Stefan: mojang's servers seem to be fine, when did this issue start?
#586 [10:11] <Stefan> 4 days ago
#587 [10:11] <wilz> i am trying to log in to minecraft and it keeps giving me wrong email or password, after i have reset it 3 times
#588 [10:11] * Veritoxxz [Veritoxxz@notlogged] has quit. (Ping timeout: 195 seconds)
#589 [10:11] <Veritoxxz_> [16:57:39 INFO]: Minecraft Launcher 1.6.70 (through bootstrap 100) started on windows... [16:57:39 INFO]: Current time is Dec 21, 2016 4:57:39 PM [16:57:39 INFO]: Sy
#590 [10:11] <Veritoxxz_> sorry
#591 [10:12] <Stefan> WB Veritoxxz_
#592 [10:12] <Veritoxxz_> its working one moment
#593 [10:12] <thgilfodrol> ??> wilz login/throttle
#594 [10:12] <Absol> wilz: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#595 [10:12] * Lavapolo [Lavapolo@notlogged] has joined #minecrafthelp
#596 [10:12] <Absol> wilz: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#597 [10:13] <wilz> well minecraft.net but its telling me that its the wrong email or passsword
#598 [10:13] <thgilfodrol> wilz: yeah, try again in 3 hours
#599 [10:13] <Lavapolo> Excuse me, so i've been browsing support for about 20 minutes but the page is awful, i have my transaction ID and i want my account, i haven't been able to access it for a long time now and i just found the ID... PLEASE help
#600 [10:13] <thgilfodrol> ??> Lavapolo account/send-email
#601 [10:13] <wilz> okay thanks
#602 [10:13] <Absol> Lavapolo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#603 [10:13] <Absol> Lavapolo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#604 [10:14] <thgilfodrol> Stefan: which OS is the server hosted on?
#605 [10:14] <Lavapolo> Where do i find their email?
#606 [10:14] <thgilfodrol> Lavapolo: it is included in Absol's instructions
#607 [10:14] <Lavapolo> Cheers
#608 [10:15] <thgilfodrol> Lavapolo: good luck!
#609 [10:15] <Stefan> Ubuntu 15.04 OVH
#610 [10:16] <Lavapolo> Which one do they want? In the email i find an order ID and a transaction ID.
#611 [10:17] <thgilfodrol> Stefan: can you try pinging https://authserver.mojang.com
#612 [10:17] <thgilfodrol> Lavapolo: it should be the transaction ID, but you can confirm it with the following article:
#613 [10:17] <thgilfodrol> ??> Lavapolo account/trans-id
#614 [10:17] <Absol> Lavapolo: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#615 [10:18] <Stefan> Sure
#616 [10:18] <Stefan> Wait
#617 [10:18] <Lavapolo> Thank you
#618 [10:18] <Stefan> Ping works.
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#620 [10:19] <thgilfodrol> you're getting responses?
#621 [10:19] <Stefan> yes
#622 [10:21] <thgilfodrol> do you have any firewall rules that might be preventing it from going through?
#623 [10:21] <Stefan> Don't have firewall on that server.
#624 [10:21] <thgilfodrol> wait, does this issue happen on your client or the server?
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#626 [10:22] <Stefan> Client, all players get it.
#627 [10:22] <thgilfodrol> what does the server log say when people try to connect?
#628 [10:23] <Zachusto> Has anybody else had the glitch that keeps turning their map back into it's original look? My house is gone and I worked far too hard on it to lose it now.
#629 [10:23] <thgilfodrol> Zachusto: does this happen on a server, or a singleplayer world?
#630 [10:24] <Stefan> Nothing on the server logs.
#631 [10:24] <Stefan> thgilfodrol:
#632 [10:25] * Zachusto_ [Zachusto_@notlogged] has joined #minecrafthelp
#633 [10:25] <Zachusto_> it happens on a single player
#634 [10:25] <thgilfodrol> ??> Zachusto launcher/game-output
#635 [10:25] <Absol> Zachusto: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#636 [10:26] <Absol> Zachusto: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#638 [10:27] <thgilfodrol> Stefan: just to make sure, clients can connect to other servers right?
#639 [10:28] <Zachusto_> Ok. What next?
#640 [10:29] <thgilfodrol> Zachusto_: link the paste here
#641 [10:29] <Zachusto_> http://paste.ubuntu.com/23664637/
#642 [10:29] <Stefan> yes thgilfodrol
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#644 [10:30] <thgilfodrol> Zachusto_: that's the launcher log; can I get your game output?
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#646 [10:31] <Zachusto_> It's only coming up with my profile on the last tab
#647 [10:31] <thgilfodrol> Stefan: I'm not too sure what could cause that if pings go through and there isn't a firewall- could stick around in the channel in case someone else knows a solution, though
#648 [10:31] <thgilfodrol> ??> Zachusto_ launcher/open
#649 [10:31] <Absol> Zachusto_: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#650 [10:32] <Zachusto_> Yeah, nothing happened
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#653 [10:34] <X4micro> How I Fan change the version in MCPE
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#655 [10:35] <thgilfodrol> Zachusto_: after you've set the launcher to stay open, launch your game again
#656 [10:35] * JeremyGamePlays [JeremyGamePlays@notlogged] has joined #minecrafthelp
#657 [10:35] <JeremyGamePlays> Hello
#658 [10:35] <X4micro> I Need help
#659 [10:35] <thgilfodrol> Zachusto_: if you notice anything missing, paste your game output at http://paste.ubuntu.com and link it here
#660 [10:35] <JeremyGamePlays> same
#661 [10:35] <thgilfodrol> JeremyGamePlays: what is your question?
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#664 [10:36] <JeremyGamePlays> i can't log into my account
#665 [10:36] <JeremyGamePlays> mojang and minecraft
#666 [10:36] <thgilfodrol> JeremyGamePlays: what's the error that comes up when you try?
#667 [10:36] <X4micro> How I Caen Chance the version of MCPE in IOS
#668 [10:36] <Veritoxxz> i don´t can paste it
#669 [10:36] <thgilfodrol> X4micro: as far as I know, I don't think you can
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#671 [10:36] <thgilfodrol> Veritoxxz: can you try another browser?
#672 [10:37] <JeremyGamePlays> for minecraft "invalidcredentialsException invalid username or password"
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#674 [10:38] <X4micro> @thgilfodrol But all Server work on 0.16
#675 [10:38] <thgilfodrol> JeremyGamePlays: have you tried resetting your password?
#676 [10:38] <JeremyGamePlays> Yeah
#677 [10:38] <JeremyGamePlays> but when i do that it wont send the reset mail :/
#678 [10:38] <thgilfodrol> JeremyGamePlays: have you checked the spam or junk folders, for all of your emails?
#679 [10:38] <thgilfodrol> X4micro: you might just have to wait for them to update then
#680 [10:38] <JeremyGamePlays> Um no but ill do now
#681 [10:38] <JeremyGamePlays> afk for 4 secs
#682 [10:39] <X4micro> Ok
#683 [10:39] <X4micro> Thanks
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#691 [10:42] <Techthy> Hey I have a Problem with my Gift Code for the Windows 10 Beta edtion. I have claimed that one year ago and I have no Idea where I have registered that. I need to reset the gift code
#692 [10:42] <JeremyGamePlays> I found nothing in spam :/
#693 [10:42] <thgilfodrol> JeremyGamePlays: how long has it been since you requested the reset?
#694 [10:43] * X4micro [X4micro@notlogged] has quit. (Ping timeout: 195 seconds)
#695 [10:43] <Techthy> I didn`t start a reset
#696 [10:43] <thgilfodrol> ??> Techthy irc/multitasking
#697 [10:43] <Absol> Techthy: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#698 [10:43] <JeremyGamePlays> i dont know how much time i did
#699 [10:43] <thgilfodrol> Techthy: you can't reset the gift code- once it has been claimed, it cannot be reset
#700 [10:43] <thgilfodrol> Techthy: if you use Windows, you may have inadvertently claimed it under a user account you were signed in as
#701 [10:44] <Techthy> What could I do to find the mirosoft account where I have registred that?
#702 [10:44] <JeremyGamePlays> i tried multiple time but it was not working :/
#703 [10:46] <thgilfodrol> Techthy: I'm not sure if you can- try looking for a receipt from the windows store in your email inboxes
#704 [10:46] <JeremyGamePlays> um i think 4 mins or 3 - 2 hours
#705 [10:46] <thgilfodrol> ??> JeremyGamePlays account/send-email
#706 [10:46] <Absol> JeremyGamePlays: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#707 [10:46] <Absol> JeremyGamePlays: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#708 [10:46] <thgilfodrol> ??> JeremyGamePlays account/trans-id
#709 [10:46] <Absol> JeremyGamePlays: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
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#711 [10:47] <JeremyGamePlays> i dont know where i can get my id
#712 [10:48] <thgilfodrol> JeremyGamePlays: refer to the guide Absol linked
#713 [10:49] <JeremyGamePlays> Okay
#714 [10:49] <JeremyGamePlays> ill try
#715 [10:49] <GeoNoDie> about 2 hours ago I sent an email to you with a problem and so far we have not received any answer, please frumose you may receive a response as quickly? : D
#716 [10:49] <Lord_Ralex> We are not Mojang
#717 [10:49] <Lord_Ralex> Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#718 [10:50] <GeoNoDie> or ?
#719 [10:50] <GeoNoDie> aha.
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#722 [11:00] <JeremyGamePlays> I can't get my transaction id because i was using an another e-mail and i changed my e mail so it was fine and now i can't log :/
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#724 [11:00] <thgilfodrol> JeremyGamePlays: how did you buy the game?
#725 [11:01] * DieZweiGamers [DieZweiGamers@notlogged] has joined #minecrafthelp
#726 [11:01] <JeremyGamePlays> By using card
#727 [11:02] * Niko_ [Niko_@notlogged] has joined #minecrafthelp
#728 [11:02] <JeremyGamePlays> or paypal i dont remember
#729 [11:02] <DieZweiGamers> hello
#730 [11:02] <Niko_> Hello
#731 [11:02] <DieZweiGamers> What is this?
#732 [11:02] <Niko_> I am interested in Minecraft for apple tv and the comparison page does not say if this will work similar to xbox version or pocket edition
#733 [11:03] <Niko_> its says it is pocket and Windows 10.
#734 [11:03] * DieZweiGamers [DieZweiGamers@notlogged] has quit. (Client Quit)
#735 [11:03] <thgilfodrol> Niko_: it should be more similar to pocket edition
#736 [11:03] <Niko_> Thanks \
#737 [11:03] * Smileface [Smileface@notlogged] has quit. (Ping timeout: 202 seconds)
#738 [11:04] <Niko_> Is PC version more robust?
#739 [11:04] <thgilfodrol> JeremyGamePlays: you should have gotten a paypal receipt- if you can't find your original minecraft receipt, you may be able to substitute that in your email
#740 [11:04] <thgilfodrol> JeremyGamePlays: just make sure to explain that you no longer have access to the original email, perhaps they'll accept it
#741 [11:04] <thgilfodrol> Niko_: yeah, the PC/Linux/Mac version of minecraft is much more feature complete
#742 [11:05] <thgilfodrol> Niko_: pocket edition is catching up after the recent release of 1.0 though
#743 [11:05] <JeremyGamePlays> i have access in the old e mail but i can't find the transaction
#744 [11:05] <Niko_> Thanks....really confusing as the comparison page on mojang says it is both iOS and PC version for the new APPLE TV version.
#745 [11:06] <Niko_> How does console compare to PC edition?
#746 [11:06] <thgilfodrol> JeremyGamePlays: if there is a search bar, try searching "minecraft" in it
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#748 [11:06] <thgilfodrol> Niko_: console and pocket edition generally lag behind PC in terms of features
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#751 [11:07] <Niko_> Thank you thgilfodorl.
#752 [11:07] <JeremyGamePlays> Ill try
#753 [11:07] <Niko_> If you were to buy, only for Minecraft use: PS4 or Apple TV?
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#756 [11:09] <thgilfodrol> Niko_: I'd prefer ps4 for the platform, but maybe apple tv for the features
#757 [11:09] <thgilfodrol> though the former is just personal preference
#758 [11:10] <Niko_> Very useful. Thanks
#759 [11:10] <thgilfodrol> just to confirm, which comparison chart were you looking at?
#760 [11:11] <Niko_> Hold on.
#761 [11:12] <JeremyGamePlays> i buy minecraft with an old card so i dont have the transaction list :/
#762 [11:12] <Niko_> This comparison https://help.mojang.com/customer/portal/articles/1274139-different-minecraft-editions
#763 [11:12] <thgilfodrol> JeremyGamePlays: the receipts should be accessible from the paypal account, even if the card is no longer active
#764 [11:14] <JeremyGamePlays> i tried to found it at paypal but no transaction :/
#765 [11:14] <JeremyGamePlays> and now i remember i was not buying minecraft form paypal
#766 [11:14] <thgilfodrol> Niko_: ah, something to note is that the PC version is different from the Windows 10 version
#767 [11:15] <JeremyGamePlays> i used my own card
#768 [11:15] <Niko_> Really? So many nuances.
#769 [11:16] <Niko_> So, I should rephrase, how does Windows 10 compare to console editions?
#770 [11:16] <urielsalis> Niko_, the Windows 10 edition is like Minecraft PE
#771 [11:16] <urielsalis> Niko_, the Console editions are made by a different company
#772 [11:16] <thgilfodrol> JeremyGamePlays: can you check your card's transaction history for it?
#773 [11:16] <urielsalis> Niko_, the "Java" version is the one that gets updated with new stuff regularly and that is ahead of the others
#774 [11:17] <urielsalis> Niko_, and works in everything(that meets the requirements) that can run java
#775 [11:17] <Niko_> Wow....I am learning a lot here. It sounds like I need a console version if I want more functionality as the Apple TV does not offer the same depth of options
#776 [11:17] <JeremyGamePlays> No i can't because the card date expired so i can't , and i dont remember the card number ._.
#777 [11:17] <urielsalis> Niko_, also, the Java edition includes a free code for the Windows 10 edition
#778 [11:18] <urielsalis> Niko_, and on the java edition you have mods, that expand the life of the game a lot
#779 [11:18] <Niko_> Is Java edition only PC, or do any consoles run Java?
#780 [11:18] <urielsalis> Niko_, only PC
#781 [11:18] <JeremyGamePlays> thgilfodrol It was an old card i purchased minecraft like 2013 - or 2014 i dont remember so it was an old one
#782 [11:18] <Niko_> Thank you again....this is so helpful
#783 [11:18] <urielsalis> Niko_, the console edition is made by 4J studios, not Mojang
#784 [11:19] <Niko_> PE Windows 10 and PC are Mojang then
#785 [11:19] <thgilfodrol> Niko_: NB- if you don't have PC minecraft, I'd recommend getting that first for its features and expandability (mod support)- the modding community is huge
#786 [11:19] * kusanagi [kusanagi@notlogged] has joined #minecrafthelp
#787 [11:20] <Niko_> I am trying to disguise my age in this chat....this is for my 10 year old boy....he has been on Mac version (assume PC) and pocket. And wants the big screen TV version....trying to decide between Apple TV (which we have), Xbox or PS4. I cannot get him another computer/PC however
#788 [11:21] <mattym> Niko_, The biggest thing at this point to consider is this.
#789 [11:21] <JeremyGamePlays> So ill be afk 5 secs ill try again reseting my password , i was waiting like 30 mins before re-trying it so gtg :P
#790 [11:21] <Niko_> You should write a blog.....many parents don't know the difference between the platforms.
#791 [11:21] * JeremyGamePlays [JeremyGamePlays@notlogged] has quit. (Quit: Web client closed)
#792 [11:21] <mattym> Niko_, If you decide to get it on the Apple TV, you will need to buy some sort of bluetooth ready controller or keyboard.
#793 [11:21] <mattym> Niko_, And that version will at least for a while, have little to no multiplayer support.
#794 [11:22] <Niko_> Yes....already have the controller for a different game
#795 [11:22] <Niko_> Good point @mattym
#796 [11:23] <mattym> Niko_, If you decide to go with the console version, the console will obviously cost more, but have other features in addition to minecraft.
#797 [11:24] <Niko_> True. Cost not an issue, but I am trying to keep the house clutter free. With Apple tv, it is already all there. But, if it is going to be PE edition, then it won't work. I know the kid wants to be in xbox or PS4 version
#798 [11:24] <mattym> Niko_, but overall the console editions are the furthest feature wise from the one hes been playing on the Mac
#799 [11:24] <Niko_> I was hoping Apple TV has caught up. Sounds like not
#800 [11:25] <Niko_> So feature from High to Low: PC, PE, Console. correct?
#801 [11:25] <mattym> Currently yes
#802 [11:25] <mattym> Niko_, The PE and Console editions sometimes jump around each other.
#803 [11:25] <mattym> For instance, if you asked yesterday, it would have been safe to say console was closer to PC
#804 [11:26] <mattym> And as consoles are due an update 'soon' that may change again tomorrow
#805 [11:26] <Niko_> Perhaps console being 3rd party made gets last updates, but when it does, it jumps PE
#806 [11:26] <mattym> Niko_, It realy depends on how much stuff is being worked on by the respective developers for that specific update
#807 [11:27] <mattym> There was a short time where the Pocket Edition had stuff before the PC version officially did.
#808 [11:27] <Niko_> That's interesting. Nice and confusing for an old guy like me
#809 [11:27] <Niko_> Just jump in and hope for the best.....sounds like Apple TV may not be a bad route
#810 [11:29] <mattym> Niko_, Yeah the only big drawback with that is right now it can only do local multiplayer.
#811 [11:29] <thgilfodrol> something else to keep in mind that may influence your decision- console players can "join" each other's worlds, but pe/apple tv players will have to host servers or join servers (that will have to manually be set up)
#812 [11:29] <mattym> Niko_, But they say that will be improved once some time passes.
#813 [11:29] <Niko_> Perfect...you answered a huge question....
#814 [11:29] <Niko_> I don't want real multi player....just my own kids.
#815 [11:30] <mattym> Niko_, What versions to they currently own
#816 [11:30] <Niko_> Now...latest PE and whatever runs on Mac is what they use
#817 [11:30] <Niko_> assuming Mac is PC version
#818 [11:31] <mattym> Yes
#819 [11:31] <Niko_> Thank you Mattym.....this is huge help.
#820 [11:31] <mattym> Niko_, Well when the multiplayer access is complete, the Apple TV and PE versions should be able to play with each other
#821 [11:32] <Niko_> That will be great.
#822 [11:33] <Niko_> I think I have all the answer I need.
#823 [11:33] <Niko_> Thank you again
#824 [11:36] <thgilfodrol> np, happy holidays
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#826 [11:38] <JeremyGamePlays> I am back but still doesn't work about my account.
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#829 [11:44] <ZickaN13_> Is urielsalis or mattym here?
#830 [11:45] * Yuuko_K [Yuuko_K@notlogged] has quit. (Quit: Web client closed)
#831 [11:47] <thgilfodrol> ??> ZickaN13_ ask
#832 [11:47] <Absol> ZickaN13_: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#833 [11:47] <Absol> ZickaN13_: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
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#835 [11:49] <mattym> ZickaN13_, If you had stuck around, or actually listened to what I said repeatedly. There is no further assistance we can give with the issue you have.
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#838 [11:55] <ZickaN13_> Mattym, wrong. You said something closer to we checked almost everything that could be the problem. And if you said something else after that then you cant blame me for not knowing. Because i said that i was staying in the chat but going to sleep and would'nt be back for about 18 hours.
#839 [11:55] <mattym> ZickaN13_, I told you from the beginning of the issue, its not something we can solve.
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#841 [11:56] <mattym> ZickaN13_, Your drivers were fine, and the game reinstalled, and according to you, all the monitor settings were tested, thats about all we can do.
#842 [11:56] <mattym> ZickaN13_, If its still happening, then its an issue that we wont be able to determine via a chat.
#843 [11:58] <ZickaN13_> Mattym, i did'nt reinstall the game. I downloaded the new launcher.
#844 [11:59] <mattym> ZickaN13_, You were given the instructions to reinstall the games local files, and you said you followed them.
#845 [11:59] <ZickaN13_> Mattym, no i was'nt?
#846 [11:59] <mattym> ZickaN13_, Would you like the chat log?
#847 [12:00] <ZickaN13_> Mattym, you said to delete everything but the saves folder?
#848 [12:00] <mattym> ZickaN13_, Right, thats reinstalling the game
#849 [12:01] <mattym> ZickaN13_, The point is, that the game was on a clean install
#850 [12:01] <mattym> Which seemingly it was
#851 [12:01] <ZickaN13_> Mattym, that. Was unclear for me...
#852 [12:02] <mattym> The drivers were checked and according to you, you did test it with both monitors set at the same resolution yes?
#853 [12:02] <ZickaN13_> Mattym, i went in the .minecraft folder and deleted all but the saves folder. I did not reinstall the game
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#855 [12:03] <mattym> ZickaN13_, Deleting all but saves, forces the launcher to reinstall the game next time its started up
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#858 [12:03] <ZickaN13_> And yes i tested with both monitors on the same resolution
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#860 [12:04] <mattym> ZickaN13_, Are they still set that way?
#861 [12:05] <ZickaN13_> Mattym, dont think so. I think i resized them before goi g to sleep
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#863 [12:06] <mattym> ZickaN13_, Set them back to having the same settings, then restart the computer. Then try going fullscreen in game.
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#866 [12:10] <ZickaN13_> Mattym, Will do in a minute
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#868 [12:10] <Goku5431> Goku5431
#869 [12:11] <Goku5431> goku3451
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#882 [12:31] <Cristian_TNF> hi
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#889 [12:35] <MineMarius04> Hello
#890 [12:36] * Polarz1 [Polarz1@notlogged] has joined #minecrafthelp
#891 [12:36] <Polarz1> Hi, i keep getting some strange error when i try to connect to a mod server, can anyone help?
#892 [12:37] <MineMarius04> So, my problem is that I can't login since yesterday afternoon, and now I have no possibility to get into my Minecraft Account because the password/E-Mail looks like it's wrong. I've already tried to change my password/E-Mail, but there is no e-mail in my inbox that leads me to the changing site. i cant change my e-mail either because i've not set the security questions... Can someone help me?
#893 [12:38] <mattym> MineMarius04, Is there an email in your account from Mojang that said anything was changed?
#894 [12:38] <mattym> ??> Polarz1 mods
#895 [12:38] <Absol> Polarz1: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#896 [12:38] <Absol> Polarz1: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#897 [12:39] <MineMarius04> nope, i don't think so. let me look up, mattym
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#899 [12:40] <MineMarius04> Nope, there isn't any e-mail from Mojang...
#900 [12:41] <mattym> MineMarius04, Have you checked your spam/junk folders
#901 [12:41] <MineMarius04> Yes, I have. Twice, mattym.
#902 [12:43] <mattym> ??> MineMarius04 account/send-email
#903 [12:43] <Absol> MineMarius04: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#904 [12:43] <Absol> MineMarius04: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#909 [12:48] <MineMarius04> I don't know my transaction ID neither I ever had one I think mattym
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#911 [12:50] <mattym> ??> MineMarius04 account/trans-id
#912 [12:50] <Absol> MineMarius04: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#913 [12:50] <mattym> MineMarius04, Check that link to see if you have a way to find it.
#914 [12:53] <MineMarius04> Well, I paid with PaySafeCard.. there were two cards each 10€. I can't really get how to find out my ID
#915 [12:54] <mattym> MineMarius04, If thats how you paid, it would have been the card number. If you dont have that anymore, i dont know if there is anything you can do.
#916 [12:54] <mattym> ??> MineMarius04 account/trans-id/skrill
#917 [12:54] <Absol> MineMarius04: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#918 [12:54] <Absol> MineMarius04: If you need to recover your transaction ID from this service, call or email here: https://help.skrill.com/en/ContactSkrill
#919 [12:54] <Absol> MineMarius04: Should you choose the email option, select I do not have a Skrill account yet), and choose the category Payments -- Send money. Be sure to include the email used for the purchase.
#920 [12:54] <mattym> MineMarius04, Try the method Absol mentioned
#921 [12:54] <MineMarius04> Nope, I haven't got them anymore, cause I didn't think I could need them.
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#924 [12:59] <MineMarius04> Should I create an Skrill Account?
#925 [13:00] <mattym> MineMarius04, No, choose the options the instructions say to do
#926 [13:01] <MineMarius04> "I do not have a Skrill account yet)" can't find that...
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#928 [13:03] <mattym> MineMarius04, Hmm, they seem to have changed that site.
#929 [13:03] <MineMarius04> Yep, sadly.
#930 [13:03] <jedes> i dont remember my email adress how to know what it is
#931 [13:03] <mattym> ??> jedes account/forgot-email
#932 [13:03] <Absol> jedes: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#933 [13:04] <mattym> MineMarius04, Id say check this page, and go from there https://www.skrill.com/en/siteinformation/contact-us/
#934 [13:05] <mattym> MineMarius04, Without that ID, you wont be able to get help from Mojang with the account.
#935 [13:06] <jedes> i have alot of email and almost all of them got hacked im trying to have my minecraft back i have allready have it on my phone ps3
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#937 [13:06] <mattym> ??> jedes account/send-email
#938 [13:06] <Absol> jedes: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#939 [13:07] <Absol> jedes: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#940 [13:10] <MineMarius04> mattym, so now i've sent an e-mail to skrill. I hope that they have my transaction ID...
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#947 [13:15] <Mouaid> i need help
#948 [13:15] <thgilfodrol> ?? ask
#949 [13:15] <Absol> ask: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#950 [13:15] <Absol> ask: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#951 [13:16] <Mouaid> how i can download minecraft in ios 7 😩
#952 [13:18] <thgilfodrol> Mouaid: you can't download it in ios7- only ios 8.0 or up is supported by the game
#953 [13:18] <Mouaid> 😔
#954 [13:19] <thgilfodrol> what is your question?
#955 [13:19] <Mouaid> fuck u minecraft why
#956 [13:19] <Absol> Mouaid: Please keep it civil
#957 [13:21] * matthew_ [matthew_@notlogged] has joined #minecrafthelp
#958 [13:21] <Mouaid> i wil fuck ur mather that is my question
#959 [13:21] * Absol kicked Mouaid from #minecrafthelp (Reason: ouaid :Keep it civilized, you are just a human being)
#960 [13:21] <thgilfodrol> sounds like a nice guy
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#967 [13:46] <iW> Hi
#968 [13:46] <thgilfodrol> hello
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#972 [13:53] <tam> when is the minecraft pocket edition 1.0 update coming to windows 10 phone
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#987 [14:22] <fazez98> Hi, i need help with my minecraft
#988 [14:23] <fazez98> i don't recive emails whit my ''reset pasword'' things
#989 [14:23] <oscar> http://paste.ubuntu.com/23665566/
#990 [14:24] <fazez98> What is this?
#991 [14:24] <oscar> speak spanish?
#992 [14:24] <fazez98> no
#993 [14:25] <oscar> yo no se ingles
#994 [14:25] <fazez98> ah..
#995 [14:25] <oscar> ------------------ System Information ------------------ Time of this report: 12/21/2016, 14:08:40 Machine name: DELL-PC Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631) Language: Spanish (Regional Setting: Spanish) System Manufacturer: Dell Inc. System Model: OptiPlex 780 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A03 Proce
#996 [14:26] <oscar> Help me
#997 [14:26] <fazez98> i need help whith logging in
#998 [14:28] <oscar> Very good, what do I have to do?
#999 [14:29] <fazez98> I don't recive emails whit my reset pasword stuff
#1000 [14:30] <oscar> How can i not understand you
#1001 [14:30] <fazez98> do you speek english?
#1002 [14:30] <fazez98> do you speek english?
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#1004 [14:31] <oscar> not much
#1005 [14:31] * fazez98 [fazez98@notlogged] has joined #minecrafthelp
#1006 [14:32] <fazez98> hi! i don't recive emails whit my reset passwoed
#1007 [14:32] <oscar> HELP MEEEEEEE
#1008 [14:34] <oscar> Hey I know here you help with your minecraft you can help me?
#1009 [14:34] <fazez98> what do you need help whit?
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#1011 [14:44] * Zyf_B_Gone is now known as Zyferus
#1012 [14:45] <oscar> Good look minecraft download I can not play I'm shooting for a page that told me to put this on you ------------------ System Information ------------------ Time of this report: 12/21/2016, 14:08:40 Machine name: DELL-PC Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631) Language: Spanish (Regional Setting: Spanish) System Manufacturer: Dell Inc. System Model: Opti
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#1015 [14:47] <urielsalis> .hi oscar what is your issue?
#1016 [14:48] * cmexxio [cmexxio@notlogged] has quit. (Ping timeout: 195 seconds)
#1017 [14:48] <oscar> http://paste.ubuntu.com/23665670/
#1018 [14:49] <urielsalis> oscar, download and install https://downloadcenter.intel.com/download/22165
#1019 [14:49] <oscar> I do not know much english
#1020 [14:50] <oscar> thank you
#1021 [14:50] * urielsalis tips hat
#1021 [14:51] <oscar> When I download that and install them the more I do
#1022 [14:53] <urielsalis> oscar, restart your pc and minecraft should work
#1023 [14:54] <oscar> Restart the pc if it but the minecraft how is it done?
#1024 [14:54] <urielsalis> oscar, what?
#1025 [14:55] <oscar> How to restart minecraft
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#1027 [14:56] <urielsalis> oscar, no, you have to restart your pc
#1028 [14:56] <urielsalis> oscar, turn it off and on again
#1029 [14:58] <Gusios> Hi I have the problem that I would like to reset the password for my E-Mail adress which is Gusios@gmx.at but I never recieve any E-Mail. My junk filters are off too.
#1030 [14:58] <oscar> And is it?
#1031 [14:58] <thgilfodrol> Gusios: how long has it been since you requested the password reset?
#1032 [14:59] <Gusios> the first one was about a week ago and the next one was about 20 minutes before
#1033 [14:59] <thgilfodrol> have you checked your other email accounts?
#1034 [14:59] <Gusios> yes
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#1036 [15:01] <thgilfodrol> ??> Gusios account/send-email
#1037 [15:01] <Absol> Gusios: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1038 [15:01] <Absol> Gusios: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1039 [15:01] <thgilfodrol> ??> Gusios account/trans-id
#1040 [15:01] <Absol> Gusios: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
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#1042 [15:01] <Gusios> ok thanks for the links
#1043 [15:02] <Gusios> I will use them
#1044 [15:02] <thgilfodrol> np, good luck
#1045 [15:02] <Gusios> merry christmas
#1046 [15:02] <Gusios> bye
#1047 [15:02] <thgilfodrol> you too
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#1052 [15:07] <ZickaN13_> mattym, are you still here? i have now finally restarted my pc with both monitors at the same resolution and tried minecraft right after reboot and it did'nt even let me in the game, just back to the launcher saying it crashed.
#1053 [15:07] <mattym> ZickaN13_, Then like I said, nothing more we can do.
#1054 [15:11] <ZickaN13_> mattym, this game is such a killjoy right now...
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#1058 [15:14] <thgilfodrol> ZickaN13_: are the monitors an eyefinity display group?
#1059 [15:15] <ZickaN13_> mattym, umm i dont know how eyefinity works so i have'nt touched that...
#1060 [15:16] * Zyferus is now known as Zyf_B_Gone
#1061 [15:17] <thgilfodrol> have you tried minecraft with both your screens if you close fraps?
#1062 [15:17] <thgilfodrol> i.e. close the process
#1063 [15:19] <ZickaN13_> thggilfodrol, i have'nt had fraps running or even up at any point during this issue
#1064 [15:19] * milena [milena@notlogged] has joined #minecrafthelp
#1065 [15:20] <thgilfodrol> ZickaN13_: which recording softwares do you have installed?
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#1067 [15:20] * JeremyGamePlays [JeremyGamePlays@notlogged] has quit. (Ping timeout: 195 seconds)
#1068 [15:21] * Zyf_B_Gone is now known as Zyferus
#1069 [15:21] <ZickaN13_> thgilfodrol, fraps and whatever came with the radeon graphics update
#1070 [15:21] <ZickaN13_> i guess
#1071 [15:23] * andigamer193 [andigamer193@notlogged] has joined #minecrafthelp
#1072 [15:23] <thgilfodrol> ZickaN13_: does the crash still happen on the latest version (1.11.2)?
#1073 [15:24] * KR_ [KR_@notlogged] has joined #minecrafthelp
#1074 [15:24] <KR_> HI Ii have a big problem with minecraft
#1075 [15:24] <ZickaN13_> thgilfodrol, dont know, i have'nt touched any version newer than 1.7.10
#1076 [15:24] <thgilfodrol> ZickaN13_: can you try it?
#1077 [15:24] <thgilfodrol> KR_: what is the problem?
#1078 [15:24] <KR_> i have a good pc but the game run 30 fps
#1079 [15:24] <KR_> :S
#1080 [15:24] <KR_> :S
#1081 [15:25] <ZickaN13_> thgilfodrol, sure, brb
#1082 [15:25] <KR_> or less
#1083 [15:25] <thgilfodrol> ??> KR_ foobar/improve-fps
#1084 [15:25] <Absol> KR_: update graphics drivers, use 64 bit java (if applicable), toggle VBOs, game graphics to fast, reduce view distance, reduce smooth lighting, disable alternate blocks, disable mipmapping, disable VSync, use a low resolution texture pack
#1085 [15:25] <thgilfodrol> KR_: stuff you can try to improve fps ^
#1086 [15:26] * N8 [N8@notlogged] has joined #minecrafthelp
#1087 [15:27] <KR_> Because I have to lower the rendering distance if the computer is good
#1088 [15:27] <KR_> -__-
#1089 [15:27] * andigamer193 [andigamer193@notlogged] has quit. (Ping timeout: 195 seconds)
#1090 [15:27] <thgilfodrol> KR_: perhaps you just need to update your graphics drivers
#1091 [15:27] <N8> My account says that I cant log in, acception timeout error or something. How do I fix this issue?
#1092 [15:27] <thgilfodrol> ??> N8 tools/hjt
#1093 [15:27] <Absol> N8: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1094 [15:28] <Absol> N8: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1095 [15:28] <ZickaN13_> thgilfodrol, fullscreen does not work on 1.11.2
#1096 [15:29] <thgilfodrol> ZickaN13_: same error?
#1097 [15:29] <ZickaN13_> thgilfodrol, same error
#1098 [15:30] * illven [illven@notlogged] has joined #minecrafthelp
#1099 [15:30] <ZickaN13_> thgilfodrol, would you like to see and compare the crash reports on both versions?
#1100 [15:30] * Ameldoherty [Ameldoherty@notlogged] has joined #minecrafthelp
#1101 [15:31] <thgilfodrol> ZickaN13_: wouldn't hurt I suppose
#1102 [15:31] <ZickaN13_> ok, can i have the paste link thing?
#1103 [15:31] <thgilfodrol> ??> ZickaN13_ paste
#1104 [15:31] <Absol> ZickaN13_: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1105 [15:31] <ZickaN13_> thkz
#1106 [15:32] <Ameldoherty> Hello, when I play the mincraft on PS3. The first player move to slow there for I have to add an other player
#1107 [15:32] <thgilfodrol> Ameldoherty: what do you mean by the first playing moving too slow, so you have to add another player?
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#1110 [15:33] <ZickaN13_> http://paste.ubuntu.com/23665836/
#1111 [15:33] <ZickaN13_> http://paste.ubuntu.com/23665834/
#1112 [15:34] * KR_ [KR_@notlogged] has quit. (Ping timeout: 195 seconds)
#1113 [15:34] <LadyH> Purchased Minecraft Fallout mashup, says it has been downloaded, not showing up on the game lists
#1114 [15:34] * Ameldoherty [Ameldoherty@notlogged] has quit. (Client Quit)
#1115 [15:35] <mattym> LadyH, You should contact the support system for the specific Game/App Store you made the purchase through
#1116 [15:38] * DeadStar4000 [DeadStar4000@notlogged] has joined #minecrafthelp
#1117 [15:38] * MajGenRelativity [MajGenRelativity@notlogged] has joined #minecrafthelp
#1118 [15:39] <thgilfodrol> hmm
#1119 [15:39] <DeadStar4000> I try to sign into the Minecraft.net but it keeps saying that my email or password is wrong. I have tried many times to change my passowrd. None of the Passwords I have changed it to have worked.
#1120 [15:39] <thgilfodrol> ??> DeadStar4000 login/throttle
#1121 [15:39] <Absol> DeadStar4000: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1122 [15:39] <Absol> DeadStar4000: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1123 [15:40] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#1124 [15:40] <DeadStar4000> Alright
#1125 [15:40] <thgilfodrol> ZickaN13_: how are you running your monitor setup?
#1126 [15:40] <thgilfodrol> ZickaN13_: just plug and play?
#1127 [15:40] * NickG [NickG@notlogged] has joined #minecrafthelp
#1128 [15:40] <ZickaN13_> thgilfodrol, what do you mean?
#1129 [15:41] <thgilfodrol> ZickaN13_: after you launch minecraft, do you do anything funky with your monitors?
#1130 [15:42] * JeremyGamePlays [JeremyGamePlays@notlogged] has joined #minecrafthelp
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#1134 [15:44] <thgilfodrol> ZickaN13_: your issue seems it closely matches a bug report posted a couple years back- go to the report located at https://bugs.mojang.com/browse/MC-5520
#1135 [15:44] <ZickaN13_> thgilfodrol, no, i launch minecraft and i try to go fullscreen through options ingame, and the same moment i click it,(regardless of v-sync being on or off) the game shuts down and i'm back to the launcher which says it crashed.
#1136 [15:45] <thgilfodrol> ZickaN13_: see if the suggested fixes people have written in comments work for you
#1137 [15:45] * maksiuboy [maksiuboy@notlogged] has joined #minecrafthelp
#1138 [15:46] <NickG> I am currently trying to fix my server hosted with MCProHosting and yesterday the server crashed because of the error: java.lang.NullPointerException I did just update the server to 1.11.1 about 20 minutes before it crashed. I can't go on the server until it's fixed and I was hoping someone could help me fix my issue so I can use my server again. Thanks!
#1139 [15:46] * JeremyGamePlays [JeremyGamePlays@notlogged] has quit. (Ping timeout: 195 seconds)
#1140 [15:46] <ZickaN13_> thgilfodrol, where do i find that?
#1141 [15:46] * ZickaN13 [ZickaN13@notlogged] has quit. (Ping timeout: 195 seconds)
#1142 [15:47] <mattym> NickG, Contact your host.
#1143 [15:47] <NickG> ok
#1144 [15:47] <max> hello i would like some assistance, the game will not accept my password, i have tried resetting my password and waiting 24 hours but that has not worked! i can log into my mojang account but the game itself refuses to let me in. Any ideas?
#1145 [15:47] <thgilfodrol> ZickaN13_: if you scroll down to the activity section, you should see tabs saying All, Comments, History, Activity, Transitions Summary
#1146 [15:47] * KonaQ [KonaQ@notlogged] has joined #minecrafthelp
#1147 [15:47] <KonaQ> Hello?
#1148 [15:47] <thgilfodrol> ZickaN13_: click on the Comments tab, and click on (older comments) and see if the fixes/workarounds people have mentioned work for you
#1149 [15:48] <thgilfodrol> KonaQ: hi
#1150 [15:48] <KonaQ> I wanna ask something about this game "minecraft"....
#1151 [15:48] <mattym> max, Are you still currently able to log in on the site?
#1152 [15:48] <thgilfodrol> KonaQ: feel free
#1153 [15:48] <KonaQ> I mean like all those updates
#1154 [15:48] <KonaQ> whats going around 1.8 / 1.9 and now 1.10
#1155 [15:48] <thgilfodrol> KonaQ: what do you mean?
#1156 [15:48] <urielsalis> KonaQ, 1.11.2 now
#1157 [15:48] <max> yes i am but not the game
#1158 [15:48] <KonaQ> I feel like why did they destroy the block hit?
#1159 [15:48] <mattym> max, What error do you get when trying to log into the game?
#1160 [15:49] <ZickaN13_> thgilfodrol, what comments? where?
#1161 [15:49] <KonaQ> 1.7.10 is the best update and then they destroy the block hit with the sword...
#1162 [15:49] <KonaQ> adding more like shield
#1163 [15:49] <KonaQ> It feels like mc is dying cus that
#1164 [15:49] <urielsalis> KonaQ, k
#1165 [15:49] <thgilfodrol> ZickaN13_: the comments at the bug report I linked you; should look like this: http://thgil.ganks.me/OsFIS5fZ.jpg
#1166 [15:50] <KonaQ> urielsalis
#1167 [15:50] <KonaQ> Like i mean the 1.7.10 blockhit was good and your making it like bad?
#1168 [15:50] <KonaQ> It was better 1.7.10 but it went to like retarded 1.8
#1169 [15:50] <max> im getting InvalidCredentialsException
#1170 [15:50] <urielsalis> ??> KonaQ info/volunteer
#1171 [15:50] <Absol> KonaQ: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#1172 [15:51] <urielsalis> KonaQ, stay in 1.7.10 if you like
#1173 [15:51] <mattym> max, Are you logging into the website on the same computer where you cant log into the game?
#1174 [15:51] <thgilfodrol> max: log out of your launcher, and log back in
#1175 [15:51] <urielsalis> KonaQ, or mod it out
#1176 [15:51] <urielsalis> KonaQ, or use shields
#1177 [15:51] <KonaQ> Absol, i couldn't find the place where i could ask questions whats ur problem?
#1178 [15:51] <urielsalis> ??> KonaQ bot
#1179 [15:51] <Absol> KonaQ: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1180 [15:51] <KonaQ> its abot?
#1181 [15:52] <KonaQ> oh
#1182 [15:52] <KonaQ> ok
#1183 [15:52] <mattym> KonaQ, The point is, this isnt the place to complain about features or changes.
#1184 [15:52] <KonaQ> Not complaining
#1185 [15:52] <AG_Clinton> Sure looked like it.
#1186 [15:52] <KonaQ> like srsly
#1187 [15:52] <KonaQ> did i ask you?
#1188 [15:52] * maksiuboy [maksiuboy@notlogged] has quit. (Quit: Web client closed)
#1189 [15:52] <urielsalis> KonaQ, he is a helper so yes
#1190 [15:53] <mattym> KonaQ, Well, yeah were, and its still not the place to ask/talk/complain about them.
#1191 [15:53] <KonaQ> Im getting panic of this chat.
#1192 [15:53] <mattym> KonaQ, This is a technical support chat.
#1193 [15:53] <urielsalis> KonaQ, if you are going to be rude, be rude elsewhere
#1194 [15:53] <KonaQ> No im not rude ^^
#1195 [15:53] <KonaQ> I just wanna ask what did you think was wrong with 1.7.10 blockhit?
#1196 [15:53] <AG_Clinton> No one in here works for Mojang or made that decision.
#1197 [15:54] <ZickaN13_> KonaQ, dude calm down, if you want to talk about minecraft features then you're in the wrong place, this chat is for issues regarding the game itself.
#1198 [15:54] <urielsalis> <KonaQ> like srsly <KonaQ> did i ask you? <--- thatds rude
#1199 [15:54] <KonaQ> okey?
#1200 [15:54] <KonaQ> Im calm where can i find the room about features?
#1201 [15:54] <ZickaN13_> that, i do not know.
#1202 [15:55] <ZickaN13_> sorry
#1203 [15:55] <KonaQ> okey
#1204 [15:55] <KonaQ> bye guys thanks for help anyway:)
#1205 [15:55] <thgilfodrol> ZickaN13_: but yeah, if those fixes don't work out for you I suggest you attach a comment at that bug report (https://bugs.mojang.com/browse/MC-5520) with everything you've shared with us in this chat, so your use case is also accounted for in a bug fix
#1206 [15:55] <ZickaN13_> cya
#1207 [15:55] <KonaQ> pce
#1208 [15:56] <max> things seem to be getting a little ... grumpy, so im gonna try some other stuff and check in later. Thanks for the recommendations :)
#1209 [15:56] <mattym> max, Are you logging into the website on the same computer where you cant log into the game?
#1210 [15:57] <ZickaN13_> thgilfodrol, is there a way to review what i've said in this chat up untill now? other than scrolling up? cuz that only takes me back to when i joined the chat last again.
#1211 [15:57] <max> same one
#1212 [15:57] <mattym> ZickaN13_, Dont provide them with a chat log, they arent going to sort through it for info
#1213 [15:57] <mattym> ZickaN13_, Type out the steps you have tried
#1214 [15:57] <thgilfodrol> ZickaN13_: I can post everything you've said in a text file on one of my sites, and you can sift through the useful pieces if you want
#1215 [15:58] <mattym> and link your crash(from the recent version) and dxdiag
#1216 [15:58] <ZickaN13_> mattym, i wanted to review my notes so i could give a more detailed and maybe better expressed report.
#1217 [15:59] <mattym> ZickaN13_, All thats really needed is the crash log and dxdiag report
#1218 [15:59] <mattym> ZickaN13_, Its been documented. And if none of the tips in the comments work, no real need to mention them
#1219 [15:59] <ZickaN13_> thgilfodrol, everything i've said or everything i've said within this current conversation?
#1220 [15:59] * MerlinBr [MerlinBr@notlogged] has joined #minecrafthelp
#1221 [15:59] * MerlinBr [MerlinBr@notlogged] has joined #minecrafthelp
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#1224 [16:00] <ZickaN13_> mattym, ah! i see, i dont know much of anything about this stuff...
#1225 [16:00] <Gabbie4535> How do I change the version on pe
#1226 [16:01] <mattym> ZickaN13_, Yeah, its an issue thats been around, so situations it happens in are known, only thing that will be useful at this point are more logs
#1227 [16:01] <mattym> Gabbie4535, What version are you on?
#1228 [16:01] <Gabbie4535> 1.01
#1229 [16:02] <Gabbie4535> I want to go back to 0.16.2
#1230 [16:02] <mattym> Gabbie4535, You cant.
#1231 [16:02] <Gabbie4535> Ok
#1232 [16:02] <Gabbie4535> Thanks for the help
#1233 [16:02] * daniel_ [daniel_@notlogged] has joined #minecrafthelp
#1234 [16:03] <ZickaN13_> mattym, i see, well i tried ttweeting mojang support so i'll see what they have to say as well, cuz why not.
#1235 [16:03] <urielsalis> ZickaN13_, You have to email them
#1236 [16:03] <urielsalis> ??> ZickaN13_ account/send-info
#1237 [16:03] <urielsalis> ??> ZickaN13_ account/send-email
#1238 [16:03] <Absol> ZickaN13_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1239 [16:03] <Absol> ZickaN13_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1240 [16:03] <mattym> urielsalis ZickaN13_ Not for that issue
#1241 [16:03] <ZickaN13_> well sh!tXD
#1242 [16:03] * Gabbie4535 [Gabbie4535@notlogged] has quit. (Client Quit)
#1243 [16:04] * urielsalis is not scrolling up
#1243 [16:04] <urielsalis> ZickaN13_, there are public logs
#1244 [16:04] <urielsalis> ZickaN13_, http://sbnc.khobbits.co.uk/log/logs/minecrafthelp.htm
#1245 [16:04] <thgilfodrol> ZickaN13_: if you're interested, http://thgil.ganks.me/zickan13.txt also has a set
#1246 [16:04] <max> 1 <try to get in the game 2 <try again MAKE SURE i did it correctly 3 <change password wait 30 minuets 4 <try again after 24 hours 5 <try to get in the game again 6 <make sure i can get in my mojang account, i can 7< repeat steps 3-6 several times 8< i just changed my username to see if that fixes the issue
#1247 [16:04] * Rigo13 [Rigo13@notlogged] has joined #minecrafthelp
#1248 [16:04] <Rigo13> hay
#1249 [16:05] <thgilfodrol> Rigo13, hello
#1250 [16:05] <mattym> max, Did yo answer the question i asked?
#1251 [16:05] <max> yes?
#1252 [16:06] <mattym> max, When you log into the website, is in on the same computer that you cant log into the game with.
#1253 [16:06] <max> oh yes it is
#1254 [16:06] <mattym> ??> max tools/hjt
#1255 [16:06] <Absol> max: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1256 [16:06] <Absol> max: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1257 [16:08] <ZickaN13_> urielsalis, mattym, thgilfodrol, seriously, thkz so much for trying this much.
#1258 [16:10] <max> http://paste.ubuntu.com/23665964/
#1259 [16:10] <max> there you go
#1260 [16:10] <ZickaN13_> i will go through the chat log and take out every piece about my issue and continue from there.
#1261 [16:10] <ZickaN13_> bye guys
#1262 [16:10] <mattym> ??> max av/adwcleaner
#1263 [16:11] <Absol> max: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1264 [16:11] <Absol> max: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1265 [16:11] <mattym> max, Try the instructions from Absol, check the game after the restart.
#1266 [16:13] * Rigo13 [Rigo13@notlogged] has joined #minecrafthelp
#1267 [16:13] <Rigo13> I CANT LOGIN MY ACCOUNT
#1268 [16:14] <thgilfodrol> Rigo13: what's the error that comes up when you try?
#1269 [16:14] <thgilfodrol> Rigo13: also, please don't type in caps
#1270 [16:14] <Rigo13> sorry
#1271 [16:14] * minecraftnurd02 [minecraftnurd02@notlogged] has joined #minecrafthelp
#1272 [16:15] * NickG [NickG@notlogged] has quit. (Quit: Web client closed)
#1273 [16:15] <minecraftnurd02> i cannot accsess my minecraft account
#1274 [16:15] <Rigo13> me too
#1275 [16:15] <thgilfodrol> minecraftnurd02: what happens when you try?
#1276 [16:15] * titouthan1903 [titouthan1903@notlogged] has joined #minecrafthelp
#1277 [16:15] <minecraftnurd02> it says incorrect password
#1278 [16:15] * titouthan1903 [titouthan1903@notlogged] has quit. (Client Quit)
#1279 [16:16] <minecraftnurd02> even though i have tryed resetting it
#1280 [16:17] * max [max@notlogged] has quit. (Ping timeout: 195 seconds)
#1281 [16:17] * minecraftnurd02 [minecraftnurd02@notlogged] has quit. (Client Quit)
#1282 [16:18] <Rigo13> This hurt me
#1283 [16:19] <thgilfodrol> Rigo13: what exactly happens when you try to login?
#1284 [16:19] * Rigo13_ [Rigo13_@notlogged] has joined #minecrafthelp
#1285 [16:19] <thgilfodrol> Rigo13: what exactly happens when you try to login?
#1286 [16:19] <Rigo13_> can you help me
#1287 [16:20] <thgilfodrol> Rigo13: you haven't provided enough information for anyone to be able to help yet
#1288 [16:20] * max [max@notlogged] has joined #minecrafthelp
#1289 [16:20] <Rigo13_> i cant login my account
#1290 [16:21] * Rigo13 [Rigo13@notlogged] has quit. (Ping timeout: 195 seconds)
#1291 [16:22] * Doplins [Doplins@notlogged] has joined #minecrafthelp
#1292 [16:22] * Zyferus is now known as Zyf_B_Gone
#1293 [16:22] <max> im back, it cleaned my pc but minecraft still doesnt work, so whats next?
#1294 [16:22] <thgilfodrol> Rigo13_: what happens when you try?
#1295 [16:22] <mattym> ??> max account/send-email
#1296 [16:22] <Absol> max: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1297 [16:23] <Absol> max: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1300 [16:24] * UniverseRocket [UniverseRocket@notlogged] has joined #minecrafthelp
#1301 [16:25] <UniverseRocket> hello
#1302 [16:25] <Rigo13> there is always written wrong password, but I enter the correct password
#1303 [16:25] <Rigo13> anybody can help me
#1304 [16:25] <UniverseRocket> i have crashing minecraft issues
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#1307 [16:26] <UniverseRocket> hello
#1308 [16:26] <UniverseRocket> is anyone on that can help meh
#1309 [16:26] <thgilfodrol> ??> UniverseRocket ask
#1310 [16:26] <Absol> UniverseRocket: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1311 [16:27] <Absol> UniverseRocket: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1312 [16:27] <thgilfodrol> oh, didn't read up, my bad
#1313 [16:27] <thgilfodrol> ??> UniverseRocket launcher/crash-log
#1314 [16:27] * Doplins [Doplins@notlogged] has quit. (Client Quit)
#1315 [16:27] <Absol> UniverseRocket: We need to see your crash log, which appears after a crash.
#1316 [16:27] <Absol> UniverseRocket: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1317 [16:27] <UniverseRocket> um
#1318 [16:27] <UniverseRocket> ok
#1319 [16:27] <UniverseRocket> i need help with minecraft crashing issues
#1320 [16:28] <Pear> ah, what's the problem with it?
#1321 [16:28] <UniverseRocket> my minecraft keeps crashing when i open up a world
#1322 [16:28] <thgilfodrol> UniverseRocket: can you paste your crash log?
#1323 [16:28] <thgilfodrol> ??> UniverseRocket launcher/crash-log
#1324 [16:28] <Absol> UniverseRocket: We need to see your crash log, which appears after a crash.
#1325 [16:28] <Absol> UniverseRocket: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1326 [16:28] <Rigo13> I can not login my account there writing my password wrong when I enter the correct password What can anybody help me
#1327 [16:28] <thgilfodrol> Rigo13: have you tried resetting your password?
#1328 [16:29] <UniverseRocket> um ok
#1329 [16:29] <Rigo13> I can not login my account there writing my password wrong when I enter the correct password What can anybody help me
#1330 [16:29] <thgilfodrol> Rigo13: refer to what I wrote above
#1331 [16:29] <UniverseRocket> wait i have to go
#1332 [16:29] <UniverseRocket> byee
#1333 [16:29] <UniverseRocket> :(
#1334 [16:29] <Pear> rip
#1335 [16:29] * UniverseRocket [UniverseRocket@notlogged] has quit. (Quit: Web client closed)
#1336 [16:30] <Pear> Rigo, Try typing it again?
#1337 [16:32] <Rigo13> Pear : I can not login my account
#1338 [16:32] <Rigo13> there writing my password wrong when I enter the correct password
#1339 [16:32] <mattym> Rigo13, And you were asked, have you tried to reset the password yet?
#1340 [16:32] <Pear> No no, I meant like try typing it again?
#1341 [16:33] <mattym> Pear, Please dont suggest things if you are not familiar with the entire situation
#1342 [16:33] <Rigo13> mattym : yes i was try reset password, but it same i can't login
#1343 [16:33] * Pear [Pear@notlogged] has quit. (Quit: The Pear has left.)
#1344 [16:35] <mattym> ??> Rigo13 login/throttle
#1345 [16:35] <Absol> Rigo13: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1346 [16:35] <Absol> Rigo13: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1347 [16:36] <Rigo13> oke thank's
#1348 [16:44] * Edu_ZikaMito [Edu_ZikaMito@notlogged] has joined #minecrafthelp
#1349 [16:45] * Edu_ZikaMito [Edu_ZikaMito@notlogged] has quit. (Client Quit)
#1350 [16:48] * Cert [Cert@notlogged] has joined #minecrafthelp
#1351 [16:48] * CubeTheThird [CubeTheThird@notlogged] has joined #minecrafthelp
#1352 [16:48] * NevascaGame [NevascaGame@notlogged] has joined #minecrafthelp
#1353 [16:48] <Cert> Ive lost access to my email and I need to get hold of my transaction id is there a way i could
#1354 [16:49] <CubeTheThird> Cert, what method of payment did you use for your purchase?
#1355 [16:49] * deyvidsantos [deyvidsantos@notlogged] has joined #minecrafthelp
#1356 [16:49] <NevascaGame> steveplayerbrx@hotmail.com
#1357 [16:49] <Cert> It was a gift card
#1358 [16:49] <CubeTheThird> Cert, do you have the card?
#1359 [16:49] <NevascaGame> minha conta no minecraft nao esta entrando
#1360 [16:50] * Zyf_B_Gone is now known as Zyferus
#1361 [16:50] <CubeTheThird> ??> NevascaGame lang/pt
#1362 [16:50] <Cert> No
#1363 [16:50] <Absol> NevascaGame: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1364 [16:50] * max [max@notlogged] has quit. (Quit: Web client closed)
#1365 [16:50] <Cert> Ive changed my email and pass long ago cause it got hacked but did not know I need to have my transaction id
#1366 [16:51] <CubeTheThird> Cert, in your case, the code on the gift card is the transaction ID
#1367 [16:51] * deyvidsantos [deyvidsantos@notlogged] has quit. (Client Quit)
#1368 [16:52] <Cert> I mean I dont keep the gift cards with me once Ive used them but is there a way I can email mojang about retrieving it
#1369 [16:52] <CubeTheThird> Cert, you can email Mojang, but without proof of purchase it's very unlikely they can do anything
#1370 [16:52] <CubeTheThird> ??> Cert mojang/email
#1371 [16:52] <Absol> Cert: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1372 [16:52] <Absol> Cert: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1373 [16:53] <Cert> Ok thanks
#1374 [16:53] * Cert [Cert@notlogged] has quit. (Quit: Web client closed)
#1375 [16:57] * Zyferus is now known as Zyf_B_Gone
#1376 [17:00] * Smileface [Smileface@notlogged] has joined #minecrafthelp
#1377 [17:03] * XxdyabloxX [XxdyabloxX@notlogged] has joined #minecrafthelp
#1378 [17:04] <XxdyabloxX> hi
#1379 [17:04] * Smileface [Smileface@notlogged] has quit. (Ping timeout: 202 seconds)
#1380 [17:04] <thgilfodrol> hello
#1381 [17:05] <XxdyabloxX> I'm from Brazil, it's going to be kind of hard for me. What do you talk about?
#1382 [17:06] <XxdyabloxX> I'm using google translator
#1383 [17:06] <CubeTheThird> XxdyabloxX, this is a minecraft tech support chatroom
#1384 [17:07] <XxdyabloxX> I had bought my minecraft a while ago I think 10 months quato I entered the aparesinha play demo
#1385 [17:08] <XxdyabloxX> I had bought my minecraft a while ago I think that 10 months after I joined the show,
#1386 [17:08] <XxdyabloxX> I had bought my minecraft a while ago I think that 10 months after I joined the show,
#1387 [17:08] * XxdyabloxX [XxdyabloxX@notlogged] has left #minecrafthelp
#1388 [17:08] <thgilfodrol> Chat Conversation Start
#1389 [17:08] <thgilfodrol> 5:42PM
#1390 [17:09] <thgilfodrol> oh crap
#1391 [17:09] <thgilfodrol> wrong button
#1392 [17:09] * XxdyabloxX [XxdyabloxX@notlogged] has joined #minecrafthelp
#1393 [17:09] <XxdyabloxX> I had bought my minecraft a while ago I think that 10 months after I joined the show,
#1394 [17:10] <XxdyabloxX> Can you help me
#1395 [17:10] * LadyH [LadyH@notlogged] has quit. (Ping timeout: 195 seconds)
#1396 [17:10] <CubeTheThird> XxdyabloxX, what's the problem?
#1397 [17:11] <XxdyabloxX> When I log into my minecraft account only appears play demo
#1398 [17:12] <CubeTheThird> XxdyabloxX, what is your minecraft username?
#1399 [17:13] <XxdyabloxX> So that's what I wanted to know when I got back, I asked for the nickname, I did not use it.
#1400 [17:13] <XxdyabloxX> The name was XxdyabloxX
#1401 [17:14] <CubeTheThird> XxdyabloxX, are you certain? As far as I can tell that name was never registered
#1402 [17:17] <XxdyabloxX> Of course it was I played so are stealing my mother I had bought it for min There was this ploblema I already played with this nick in several serves as mc-central.net
#1403 [17:18] <urielsalis> XxdyabloxX, in spanish if you like
#1404 [17:18] <urielsalis> XxdyabloxX, so we can understand
#1405 [17:19] <XxdyabloxX> whaat
#1406 [17:21] <XxdyabloxX> I'm from Brazil, I just created this name here in Brazil for the legal language.
#1407 [17:22] * Jackson413 [Jackson413@notlogged] has joined #minecrafthelp
#1408 [17:22] <XxdyabloxX> I do not want the help, I do not want to talk about my nick.
#1409 [17:23] <XxdyabloxX> I just want you to take this demo play option out of my minecraft
#1410 [17:23] <GreyVulpine> You'll get the Play Demo out, once you purchase minecraft
#1411 [17:23] <XxdyabloxX> nothing more
#1412 [17:24] <GreyVulpine> If you haven't purchased minecraft, you can only play Demo
#1413 [17:24] * Tor_ [Tor_@notlogged] has joined #minecrafthelp
#1414 [17:24] <Tor_> I need help adding my crash report
#1415 [17:24] <GreyVulpine> Tor_ - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#1416 [17:25] <XxdyabloxX> I bought it again ten months ago, because I buy it again.
#1417 [17:26] <Tor_> Do I give the URL here?
#1418 [17:27] <CubeTheThird> Tor_, yes give it here
#1419 [17:27] <Tor_> http://paste.ubuntu.com/23666281/
#1420 [17:28] <CubeTheThird> Tor_, you appear to have installed a texture pack that is too large for your system to handle
#1421 [17:28] <Tor_> How do I get rid of it?
#1422 [17:28] <XxdyabloxX> The mojang that robs me now I already paid the 10 months ago now I have to pay again for me to recover and this
#1423 [17:28] <Tor_> If minecraft can't open
#1424 [17:28] <CubeTheThird> Tor_, In the game launcher, click 'Edit Profile' -> 'Open Game Dir'
#1425 [17:28] <CubeTheThird> XxdyabloxX, you will have to email Mojang about this issue
#1426 [17:28] <CubeTheThird> ??> XxdyabloxX mojang/email
#1427 [17:28] <Absol> XxdyabloxX: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1428 [17:28] <Absol> XxdyabloxX: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1433 [17:34] <Whisper> I keep getting the "Failed to write core dump. Minidumps are not enabled by default on client versions of Windows" even after I updated my drivers
#1434 [17:37] <thgilfodrol> ??> Whisper launcher/crash-log
#1435 [17:37] <Absol> Whisper: We need to see your crash log, which appears after a crash.
#1436 [17:37] <Absol> Whisper: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1437 [17:44] * king [king@notlogged] has joined #minecrafthelp
#1438 [17:45] <king> i want a refund everytime i press play it says it crashed
#1439 [17:45] <thgilfodrol> ??> king launcher/crash-log
#1440 [17:45] <Absol> king: We need to see your crash log, which appears after a crash.
#1441 [17:45] <Absol> king: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1442 [17:47] <king> wont let me copy
#1443 [17:48] <king> nvm
#1444 [17:49] * kinggoesgaming [kinggoesgaming@notlogged] has joined #minecrafthelp
#1445 [17:49] * Scottieboi [Scottieboi@notlogged] has joined #minecrafthelp
#1446 [17:50] <king> [18:49:38 INFO]: Minecraft Launcher 1.6.70 (through bootstrap 100) started on windows... [18:49:38 INFO]: Current time is Dec 21, 2016 6:49:38 PM [18:49:38 INFO]: System.getProperty('os.name') == 'Windows 10' [18:49:38 INFO]: System.getProperty('os.version') == '10.0' [18:49:38 INFO]: System.getProperty('os.arch') == 'x86' [18:49:38 INFO]: System.getProperty('java.version') == '1.8.0_25' [18:49:38 INFO]: System.getProperty('java.vendor')
#1447 [17:50] <thgilfodrol> king: paste it in the link provided
#1448 [17:51] <kinggoesgaming> paste what?
#1449 [17:51] <kinggoesgaming> i just got a ping
#1450 [17:51] <kinggoesgaming> oh that king..
#1451 [17:51] <thgilfodrol> haha
#1452 [17:51] <kinggoesgaming> yea i get pings with that word
#1453 [17:52] <king> i pasted in link provided
#1454 [17:52] <thgilfodrol> king: can you put the link here?
#1455 [17:52] <king> ok
#1456 [17:52] <king> http://paste.ubuntu.com/23666371/
#1457 [17:53] <Scottieboi> Hi I would like to know if shulker boxes are available on ps4 edition
#1458 [17:53] * Medic13 [Medic13@notlogged] has joined #minecrafthelp
#1459 [17:54] <thgilfodrol> Scottieboi: as far as I know, no
#1460 [17:54] <Scottieboi> Ok thanks
#1461 [17:54] <king> man forget this shoulda download sum off steam
#1462 [17:54] * bbBrandon [bbBrandon@notlogged] has joined #minecrafthelp
#1463 [17:55] <thgilfodrol> king: that's the launcher log, could we get the crash log?
#1464 [17:55] <king> k
#1465 [17:55] <bbBrandon> hello can i have help with my minecraft server please
#1466 [17:55] <thgilfodrol> bbBrandon: what is the issue?
#1467 [17:55] <bbBrandon> i portforwarded but i cant join using my pub IP
#1468 [17:55] <bbBrandon> my ipv4 keeps changing
#1469 [17:56] <thgilfodrol> bbBrandon: ah, that would be an issue with your ISP if your public ip changes
#1470 [17:56] * Medic13 [Medic13@notlogged] has quit. (Client Quit)
#1471 [17:56] <king> wen i highlight everything in crash log it doesnt allow me to copy
#1472 [17:56] <thgilfodrol> king: do ctrl + A then ctrl + C
#1473 [17:56] * Medic13 [Medic13@notlogged] has joined #minecrafthelp
#1474 [17:56] * clarjon1 [clarjon1@notlogged] has joined #minecrafthelp
#1475 [17:56] <bbBrandon> i contacted my ISP they dont know how to fix it
#1476 [17:57] <Medic13> i have minecraft windows 10 beta edition an di play multiplayer servers but then eta edition upgraded to 1.0.0 an di cant pkay those servers till the y get updated is there any way i can get back the old version of minecraft windows 10 beta edition
#1477 [17:57] <king> ---- Minecraft Crash Report ---- // I just don't know what went wrong :( Time: 12/21/16 6:55 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.cre
#1478 [17:57] <thgilfodrol> ??> king win/dxdiag
#1479 [17:57] <Absol> king: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1480 [17:57] <mattym> Medic13, No
#1481 [17:57] <Medic13> so there is not any way to get it back?
#1482 [17:57] <kinggoesgaming> for god's sake i am trying to fix a minecraft plugin.. these pings are not helping :/
#1483 [17:58] <mattym> kinggoesgaming, Remove the added name or mute the channel
#1484 [17:58] <Medic13> is there?
#1485 [17:58] <mattym> Medic13, No, its an app store app, its always up to date.
#1486 [17:58] <Medic13> okay
#1487 [17:58] <kinggoesgaming> or i can complain till king's issue is fixed :P
#1488 [17:58] <bbBrandon> thgilfodrol how do i PM you
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#1490 [17:58] * XxdyabloxX [XxdyabloxX@notlogged] has quit. (Quit: Web client closed)
#1491 [17:58] <thgilfodrol> bbBrandon: if your ISP won't give you a static IP, you could try something like http://www.noip.com, or going with cloud hosting
#1492 [17:59] <thgilfodrol> bbBrandon: no need, just talk in here
#1493 [17:59] <bbBrandon> i was going to use join.me to screen share so u can see my screen btu ok
#1494 [18:01] * king [king@notlogged] has quit. (Quit: Web client closed)
#1495 [18:02] <bbBrandon> can you try joining my server please
#1496 [18:03] <bbBrandon> thgilfordrol can u join my server please
#1497 [18:03] <bbBrandon> tell me if it works
#1498 [18:04] <bbBrandon> is somebody even on?
#1499 [18:04] <thgilfodrol> bbBrandon: yes
#1500 [18:04] <thgilfodrol> bbBrandon: 140 people are in the channel
#1501 [18:05] <thgilfodrol> oh neat, you're on the same ISP as I am
#1502 [18:05] <bbBrandon> Rogers?
#1503 [18:05] <thgilfodrol> yeah
#1504 [18:05] <bbBrandon> im in Canada
#1505 [18:05] <thgilfodrol> yep
#1506 [18:05] <bbBrandon> nice :)
#1507 [18:05] <thgilfodrol> bbBrandon: you can use this tool https://dinnerbone.com/minecraft/tools/status/ to check if your server is accessible
#1508 [18:05] <bbBrandon> ok, thanks
#1509 [18:06] <jjs999jjs> thgilfodrol, would it be prudent if i offered a free server in here?
#1510 [18:08] <thgilfodrol> jjs999jjs: I offered the same thing to another guy a while back in this channel, but it's not for me to decide
#1511 [18:08] <jjs999jjs> bbBrandon
#1512 [18:08] <jjs999jjs> I can give you a free minecraft server if you wish
#1513 [18:08] <jjs999jjs> one we no longer use
#1514 [18:08] <thgilfodrol> jjs999jjs: what I was told at the time was to just make sure that the recipient knows that this channel is not a place for support for your server, if they run into issues
#1515 [18:09] <jjs999jjs> yes it is not
#1516 [18:09] <jjs999jjs> tnx thgilfodrol
#1517 [18:09] <jjs999jjs> we used to rent out servers but now we dont although we still have a few sitting doing nothing onour box
#1518 [18:09] <jjs999jjs> on our*
#1519 [18:10] <thgilfodrol> jjs999jjs: I get what you mean, I have a VPS or two that I spinned up for testing stuff and never decommissioned, so they just gather dust
#1520 [18:10] <jjs999jjs> aye same type of thing
#1521 [18:11] <bbBrandon> yes jjs999jjs??
#1522 [18:11] <jjs999jjs> read up
#1523 [18:11] <bbBrandon> ok
#1524 [18:11] <bbBrandon> oh
#1525 [18:11] <bbBrandon> really??
#1526 [18:11] <bbBrandon> but i need to portforward it, dont i?
#1527 [18:11] <jjs999jjs> I have a proper server if you so wish to make use of it free of charge, no assitance will be given from this channel
#1528 [18:12] <jjs999jjs> not at all its aready done
#1529 [18:12] <jjs999jjs> its an online server
#1530 [18:12] <jjs999jjs> not running from anyones home
#1531 [18:12] <bbBrandon> so i will have access to the console?
#1532 [18:12] <jjs999jjs> define console?
#1533 [18:12] <jjs999jjs> bbBrandon you know what a DM or PM is?
#1534 [18:12] <bbBrandon> idk what a define console is, :/
#1535 [18:12] <bbBrandon> yeah, direct/private msg
#1536 [18:12] <jjs999jjs> see yours
#1537 [18:13] <bbBrandon> ok
#1538 [18:13] <jjs999jjs> thgilfodrol, I am taking it to dm
#1539 [18:16] * Player1Exe [Player1Exe@notlogged] has joined #minecrafthelp
#1540 [18:16] <Player1Exe> wdadsdwdawdasd
#1541 [18:16] <thgilfodrol> all good
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#1543 [18:20] * TONY12890 [TONY12890@notlogged] has joined #minecrafthelp
#1544 [18:25] * Edu_ZikaMito [Edu_ZikaMito@notlogged] has joined #minecrafthelp
#1545 [18:25] <TONY12890> HI
#1546 [18:25] <thgilfodrol> hello
#1547 [18:25] <TONY12890> UMM
#1548 [18:26] * Edu_ZikaMito [Edu_ZikaMito@notlogged] has quit. (Client Quit)
#1549 [18:27] <TONY12890> I CANT DOWNLOAD the new update for ios and my version is 9.3.5 and it justs loads for ever now i cant play mine craft
#1550 [18:29] <thgilfodrol> have you tried canceling the download?
#1551 [18:29] <TONY12890> yes
#1552 [18:30] <thgilfodrol> what happens when you try to launch the game?
#1553 [18:30] <TONY12890> i cant open the app
#1554 [18:30] <thgilfodrol> is there an error?
#1555 [18:31] <TONY12890> no pop ups stateing that
#1556 [18:31] * Tomb2002 [Tomb2002@notlogged] has joined #minecrafthelp
#1557 [18:31] * Tomb2002 [Tomb2002@notlogged] has quit. (Client Quit)
#1558 [18:32] <TONY12890> wait i restarted my tablet
#1559 [18:32] <TONY12890> and it says it updted
#1560 [18:32] <TONY12890> i opened the game
#1561 [18:34] * Tomb2002 [Tomb2002@notlogged] has joined #minecrafthelp
#1562 [18:35] <TONY12890> it udated after 3 hours, but thanks for the help ;)
#1563 [18:35] * Tomb2002 [Tomb2002@notlogged] has quit. (Client Quit)
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#1566 [18:39] * bbBrandon [bbBrandon@notlogged] has quit. (Quit: Web client closed)
#1567 [18:40] <mickeg77> Hi, i need help to play MC with a gamepad (pc version). I have xbox one and ps4 controllers. I use win10 for client and win2012 server where I host my own vanilla server 1.11.2. Thanks!
#1568 [18:44] * Alan_ [Alan_@notlogged] has quit. (Quit: Web client closed)
#1569 [18:46] <mattym> mickeg77, There is no native controller support for the PC version of the game. You will need to look into 3rd party applications that may allow it to work.
#1570 [18:47] <mickeg77> any suggestions?
#1571 [18:47] <mattym> mickeg77, Nope, like I said, you will need to look into whats available
#1572 [18:48] <mickeg77> ok, thx, have a good one!
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#1575 [18:57] * Kayla [Kayla@notlogged] has joined #minecrafthelp
#1576 [18:58] <Kayla> My minecraft keeps crashing and I have no Idea why. I Have tried unintalling minecraft and Java and updating my Laptop and nothing will work. I really want to play but i cant because of this problem.
#1577 [18:59] <mattym> ??> Kayla launcher/crash-log
#1578 [18:59] <Absol> Kayla: We need to see your crash log, which appears after a crash.
#1579 [18:59] <Absol> Kayla: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1580 [18:59] <Kayla> ok
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#1583 [19:01] <Kayla> http://paste.ubuntu.com/23666575/
#1584 [19:01] <mattym> ??> Kayla win/dxdiag
#1585 [19:01] <Absol> Kayla: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1586 [19:03] <Kayla> okay
#1587 [19:05] <Kayla> http://paste.ubuntu.com/23666588/
#1588 [19:05] <mattym> Kayla, Ok one moment
#1589 [19:06] * Activist [Activist@notlogged] has joined #minecrafthelp
#1590 [19:06] <Activist> Is there anyone there?
#1591 [19:06] <thgilfodrol> yes
#1592 [19:06] <Activist> I need help with mc add ons
#1593 [19:06] * CubeTheThird [CubeTheThird@notlogged] has joined #minecrafthelp
#1594 [19:06] <thgilfodrol> ??> Activist mods
#1595 [19:06] <Absol> Activist: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1596 [19:06] <Absol> Activist: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1597 [19:07] <thgilfodrol> unless you mean the mashup stuff?
#1598 [19:07] <Activist> No I mean for for minecraft windows 10
#1599 [19:07] <Activist> The add one thing
#1600 [19:07] <mattym> Kayla, Download and Install the most recently dated Radeon Software from this page http://support.amd.com/en-us/download/apu?os=Windows%208.1%20-%2064
#1601 [19:07] <Kayla> ok
#1602 [19:08] <Activist> I want to add Add one for minecraft windows 10
#1603 [19:08] * ngnfgf [ngnfgf@notlogged] has joined #minecrafthelp
#1604 [19:08] <Activist> Ons*
#1605 [19:08] <thgilfodrol> Activist: my bad, I see what you mean
#1606 [19:08] <Activist> Yes
#1607 [19:08] <Activist> I downloaded the .zip file, but I don't get what to do from then
#1608 [19:08] * ngnfgf [ngnfgf@notlogged] has quit. (Client Quit)
#1609 [19:08] <Activist> I extracted the file
#1610 [19:09] <Activist> Idk if I was supposed to
#1611 [19:09] <thgilfodrol> Activist: download the .zip again, and after you've downloaded it, rename the .zip to .mcpack
#1612 [19:10] <Kayla> what do i do after i downloaded it and installed it
#1613 [19:10] <Activist> How do I change the .zip part?
#1614 [19:10] <thgilfodrol> Kayla: restart your laptop, and try mc again
#1615 [19:10] <thgilfodrol> Activist: right click the file and click rename
#1616 [19:11] <Kayla> Okay. What if it does not work? Is there other things I could do?
#1617 [19:11] <Kayla> If it didnt work
#1618 [19:11] <thgilfodrol> Kayla: if it doesn't work, come back to this chat
#1619 [19:11] <Kayla> Alright
#1620 [19:12] <Activist> It says Vanilla_resource_pack do I add .mcpack?
#1621 [19:12] <thgilfodrol> Activist: where are you downloading this from?
#1622 [19:13] * Anthony [Anthony@notlogged] has joined #minecrafthelp
#1623 [19:13] <Activist> Minecraft.net
#1624 [19:13] <Anthony> I need help finding my lost Minecraft Account Username
#1625 [19:14] <thgilfodrol> Activist: I'm not seeing a download for that- can you put the link in this chat?
#1626 [19:14] <Activist> Sure
#1627 [19:14] <thgilfodrol> ??> Anthony account/forgot-login
#1628 [19:14] <Absol> Anthony: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#1629 [19:14] <Absol> Anthony: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1630 [19:14] <Activist> https://minecraft.net/en/addons/?ref=bm
#1631 [19:15] <Activist> It's under the last thing with green Download
#1632 [19:15] <thgilfodrol> oh, I see what you mean
#1633 [19:15] <thgilfodrol> that's not an addon, that's just a resource pack
#1634 [19:15] <Activist> Ik
#1635 [19:16] <Activist> How do I apply it to minecraft windows 10?
#1636 [19:16] <mattym> Activist, Those are not themselves addons, in that they cannot be themselves added to the game. They are examples of how to create them.
#1637 [19:17] <Activist> Can i get one that's made and add it to minecraft?
#1638 [19:17] <mattym> Activist, Yes, the other two downloads on that page, the ones with the download button
#1639 [19:17] <Activist> Oh
#1640 [19:18] * Pear [Pear@notlogged] has joined #minecrafthelp
#1641 [19:18] <Activist> So I can't make minecraft windows 10 resource look different like minecraft that you download from minecraft
#1642 [19:18] <Activist> .net?
#1643 [19:19] * Anthony [Anthony@notlogged] has quit. (Ping timeout: 195 seconds)
#1644 [19:19] <mattym> Activist, There are packs you can purchase, but that is currently the only way.
#1645 [19:19] <Activist> Ok thanks
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#1650 [19:31] <Kayla> Who ever helped me out that]nk you so much!!! my minecraft is working again!!!! its been forever since it worked. THank you so much. I apperciate you guys for helping me
#1651 [19:31] <Kayla> Happy holidays
#1652 [19:32] <thgilfodrol> Kayla: all thanks goes to mattym; happy holidays to you too
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#1659 [19:44] * dom [dom@notlogged] has joined #minecrafthelp
#1660 [19:45] * Guest52882 [Guest52882@notlogged] has joined #minecrafthelp
#1661 [19:45] <dom> my account was hacked
#1662 [19:45] * B3yM4xG4m3r [B3yM4xG4m3r@notlogged] has joined #minecrafthelp
#1663 [19:45] <thgilfodrol> ??> dom account/hacked
#1664 [19:45] <Absol> dom: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#1665 [19:45] <Absol> dom: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1666 [19:45] * B3yM4xG4m3r [B3yM4xG4m3r@notlogged] has quit. (Client Quit)
#1667 [19:49] <Guest52882> Hi... I'm not really sure what my problem is... but ill give it my best shot. I recently have started working on a server and ever since I started my server, when I join any Minecraft world/server after a few seconds It ends with a launcher log as follows http://pastebin.com/NTgNgb5i
#1668 [19:50] <mattym> Guest52882, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#1669 [19:51] <Guest52882> Loading in world now
#1670 [19:51] <Guest52882> No problems as of now.. I'll keep ya posted. Thx!
#1671 [20:06] * Ottus_ [Ottus_@notlogged] has joined #minecrafthelp
#1672 [20:06] <Ottus_> Hi
#1673 [20:07] <Ottus_> I have a problem while opening mi minecraft
#1674 [20:07] <Ottus_> Could someone help me??
#1675 [20:08] * Pear [Pear@notlogged] has joined #minecrafthelp
#1676 [20:08] * Jm [Jm@notlogged] has joined #minecrafthelp
#1677 [20:09] <Ottus_> IS someone there to help me??????
#1678 [20:09] <Ottus_> ---- Minecraft Crash Report ---- // I blame Dinnerbone. Time: 12/21/16 10:54 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Display.java:306) a
#1679 [20:10] <Jm> I'm wondering if I have to pay for minecraft download on my Windows pc even though I purchased minecraft for Xbox 360 a couple of years ago
#1680 [20:10] <mattym> ??> Ottus_ win/dxdiag
#1681 [20:10] <Absol> Ottus_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1682 [20:11] <mattym> Jm, Yes, they are all separate purchases.
#1683 [20:11] <Ottus_> Thanks absol
#1684 [20:11] <Jm> Thanks you
#1685 [20:11] <Ottus_> Is there another way to fix the problem?
#1686 [20:11] <Jm> my son wants to add mods to his game. Can he do this with Xbox 360?
#1687 [20:12] <mattym> Jm, No
#1688 [20:12] <mattym> Ottus_, Those are not instructions to fix it, they are instructions that get us the information we need to tell you how to fix it.
#1689 [20:13] <Jm> So the Xbox game is for play only ? If he wants anything special I need to purchase the pc version?
#1690 [20:13] <mattym> Jm, Yes
#1691 [20:14] <Jm> Thank you for your help
#1692 [20:14] * echobacon [echobacon@notlogged] has joined #minecrafthelp
#1693 [20:14] <echobacon> Hi i need help with this
#1694 [20:15] <echobacon> i believe mojang removed my account and its basically stealing
#1695 [20:15] <echobacon> i didnt play for about a month and now i cant log in
#1696 [20:15] <Ottus_> Hi, it's me again
#1697 [20:15] <mattym> echobacon, Then dont remove accounts. What is the problem you are experiencing?
#1698 [20:15] <echobacon> I think mojang removed my account because i havent been able to log in for a long time now
#1699 [20:15] <Ottus_> I have the dxdiag text, where should i send it?
#1700 [20:16] <GreyVulpine> echobacon - Mojang doesn't remove accounts for inactivity
#1701 [20:16] <mattym> Ottus_, Read the instructions in the link, get us the url/link to the paste site it has you create
#1702 [20:16] <echobacon> I went to this website where it shows your skin, and i typed in my username and it was a steve skin even tho i had a skin
#1703 [20:16] <Ottus_> http://paste.ubuntu.com/23666803/ that's the link
#1704 [20:17] <mattym> Ottus_, You didnt copy the entire dxdiag report
#1705 [20:17] <Ottus_> Yes
#1706 [20:17] <mattym> echobacon, What happens when you try to log into the game?
#1707 [20:18] <echobacon> 1 moment and i will copy and paste
#1708 [20:18] <Ottus_> Sorry, i forgot the first part
#1709 [20:19] <Ottus_> mattym here's the complete dxdiag report http://paste.ubuntu.com/23666811/
#1710 [20:20] <echobacon> do you guys have a way to find out what email goes with what username?
#1711 [20:20] <mattym> Ottus_, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1712 [20:20] <mattym> echobacon, No, what happens when you try to log in?
#1713 [20:20] <GreyVulpine> echobacon - We do not, unfortunately.
#1714 [20:20] <Ottus_> Thanks
#1715 [20:21] <echobacon> it says i migrated my account
#1716 [20:21] <echobacon> but i dont remember doing that
#1717 [20:21] <echobacon> im not sure what email i used
#1718 [20:22] <mattym> echobacon, For the 3rd time now, what happnes/what does it say when you try to log into the game.
#1719 [20:22] <echobacon> ive just told you
#1720 [20:22] <echobacon> it tells me i migrated my account
#1721 [20:22] <echobacon> but i dont remember doing that
#1722 [20:22] <echobacon> and im not sure what email to use
#1723 [20:22] * Ottus_ [Ottus_@notlogged] has joined #minecrafthelp
#1724 [20:23] <mattym> echobacon, If you were playing within the last few months, then you either already migrated without issue, or never had to.
#1725 [20:23] <Ottus_> Is there a way to play it in Windows 10?
#1726 [20:23] <mattym> echobacon, That is not a login error the game itself will give you.
#1727 [20:23] <echobacon> i havent been playing in the last few months
#1728 [20:23] * Pear [Pear@notlogged] has quit. (Quit: The Pear has left.)
#1729 [20:23] <mattym> echobacon, What is the exact message you get when you attempt to log into the game
#1730 [20:23] <Ottus_> Doing something with the drivers?
#1731 [20:24] <mattym> Ottus_, As drivers do not exist for your hardware on Windows 10, you have to do like we said, and reinstall Windows 7
#1732 [20:24] <echobacon> Sorry, but we can't log you in with that username. You have migrated your account, please use your email adress
#1733 [20:24] <mattym> echobacon, Then do what it says
#1734 [20:24] <echobacon> address
#1735 [20:24] <echobacon> i dont know what email address to use
#1736 [20:25] <echobacon> as ive told you
#1737 [20:25] <mattym> ??> echobacon account/forgot-email
#1738 [20:25] * Ottus_ [Ottus_@notlogged] has quit. (Client Quit)
#1739 [20:25] <Absol> echobacon: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1740 [20:25] * DJTastyV2 [DJTastyV2@notlogged] has joined #minecrafthelp
#1741 [20:25] <DJTastyV2> so
#1742 [20:25] <DJTastyV2> i got some bs going on
#1743 [20:25] <DJTastyV2> ive reinstalled mc like 300 times
#1744 [20:26] <DJTastyV2> and every time i re install it and launch it
#1745 [20:26] <DJTastyV2> i get no .minecraft folder
#1746 [20:26] <DJTastyV2> meaning i have no worlds, servers, customized settings, and a bunch of shiza
#1747 [20:26] <thgilfodrol> ??> DJTastyV2 launcher/log
#1748 [20:26] <Absol> DJTastyV2: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1749 [20:26] <Absol> DJTastyV2: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1750 [20:27] <DJTastyV2> what?
#1751 [20:28] <DJTastyV2> http://paste.ubuntu.com/23666833/
#1752 [20:28] <echobacon> i have reset my password and i know my email and now i try to log in
#1753 [20:28] <echobacon> but it says i dont have an account
#1754 [20:28] <echobacon> so it logs me in as player
#1755 [20:28] <echobacon> not echobacon
#1756 [20:29] <mattym> echobacon, Is that what your ingame name should be?
#1757 [20:29] <echobacon> yes
#1758 [20:29] <mattym> ??> echobacon account/send-email
#1759 [20:29] <Absol> echobacon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1760 [20:29] <Absol> echobacon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1761 [20:29] <echobacon> what
#1762 [20:29] <mattym> echobacon, Do the instructions Absol wrote
#1763 [20:29] <DJTastyV2> http://paste.ubuntu.com/23666833/
#1764 [20:30] <echobacon> okay
#1765 [20:30] <echobacon> Thank you :)
#1766 [20:30] <mattym> DJTastyV2, Well, it hasnt installed the game for you because you havent successfully logged in according to that.
#1767 [20:30] <DJTastyV2> i have tho
#1768 [20:31] <DJTastyV2> my account is premium like tf?
#1769 [20:31] <mattym> DJTastyV2, Log completely out of the launcher, and log back in.
#1770 [20:31] <echobacon> wait no.. On my mojang account it says i havent purchased minecraft
#1771 [20:31] <DJTastyV2> i have
#1772 [20:31] <DJTastyV2> multiple times
#1773 [20:31] <echobacon> but if you look at your files i have bought minecraft with the username echobacon
#1774 [20:31] <mattym> DJTastyV2, Does it say anything when you attempt to log in?
#1775 [20:31] <mattym> echobacon, Like I said, follow the instructions Absol gave you.
#1776 [20:31] <echobacon> I cant
#1777 [20:31] <urielsalis> echobacon, why not?
#1778 [20:31] <mattym> echobacon, Your account was hacked, you need to recover it.
#1779 [20:31] <DJTastyV2> also
#1780 [20:31] <echobacon> I dont have my Transaction ID
#1781 [20:32] <echobacon> how do i get that?
#1782 [20:32] <DJTastyV2> no i can log in fine
#1783 [20:32] <urielsalis> ??> echobacon account/trans-id
#1784 [20:32] <Absol> echobacon: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1785 [20:32] <DJTastyV2> and i can load the game fine
#1786 [20:32] <urielsalis> echobacon, following those instructions
#1787 [20:32] <DJTastyV2> i just dont have a .minecraft folder
#1788 [20:32] <DJTastyV2> so it has no saves
#1789 [20:32] <mattym> echobacon, If you have a record that states your username, that id should be there as well
#1790 [20:32] <DJTastyV2> so i have to like, relog in every time, i cant get textures
#1791 [20:32] <DJTastyV2> like ive reinstalled countless times
#1792 [20:32] <DJTastyV2> idk
#1793 [20:32] <mattym> DJTastyV2, Does the game itself start?
#1794 [20:32] <echobacon> okay
#1795 [20:33] <DJTastyV2> yah
#1796 [20:33] <DJTastyV2> it loads
#1797 [20:33] <DJTastyV2> and i can play
#1798 [20:33] <mattym> DJTastyV2, Did you edit your launcher profile in any way?
#1799 [20:33] * J_ [J_@notlogged] has joined #minecrafthelp
#1800 [20:33] * dom [dom@notlogged] has quit. (Quit: Web client closed)
#1801 [20:34] * J_ [J_@notlogged] has quit. (Client Quit)
#1802 [20:34] <DJTastyV2> no
#1803 [20:34] <DJTastyV2> and when i try to go to the .minecraft folder from the launcer
#1804 [20:34] <DJTastyV2> or the game directory
#1805 [20:34] <DJTastyV2> it says
#1806 [20:34] * cyphase [cyphase@notlogged] has quit. (Ping timeout: 206 seconds)
#1807 [20:35] <DJTastyV2> there is not enough free memory to load this program
#1808 [20:35] * Jm [Jm@notlogged] has quit. (Ping timeout: 195 seconds)
#1809 [20:35] * Smanly [Smanly@notlogged] has quit. (Ping timeout: 198 seconds)
#1810 [20:35] <DJTastyV2> but my computer has memory for days
#1811 [20:35] <urielsalis> DJTastyV2, thats a different issue
#1812 [20:35] <urielsalis> DJTastyV2, you have any resource packs or mods?
#1813 [20:35] <DJTastyV2> nope
#1814 [20:35] <DJTastyV2> i cant
#1815 [20:35] <DJTastyV2> because i dont have a .minecraft folder
#1816 [20:35] <urielsalis> DJTastyV2, how much RAM is "Memory for days"?
#1817 [20:35] <DJTastyV2> how do u check ram again lo
#1818 [20:35] <mattym> DJTastyV2, If you hit the edit profile button in the launcher, what does it have listed as the game directory?
#1819 [20:35] <urielsalis> ??> DJTastyV2 win/dxdiag
#1820 [20:35] <Absol> DJTastyV2: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1821 [20:37] <DJTastyV2> ijay
#1822 [20:37] <DJTastyV2> okay
#1823 [20:37] <DJTastyV2> i did that
#1824 [20:37] <DJTastyV2> now what?
#1825 [20:38] <mattym> DJTastyV2, We need the link/url the instructions have you make
#1826 [20:38] <DJTastyV2> what?
#1827 [20:38] <mattym> DJTastyV2, If you did the instructions in that link, you would have made a post on paste.ubuntu
#1828 [20:38] <mattym> DJTastyV2, We need the link/url to the page containing what you pasted
#1829 [20:40] <DJTastyV2> r u guys gonna hack me
#1830 [20:40] <DJTastyV2> lmao
#1831 [20:41] <urielsalis> DJTastyV2, no
#1832 [20:41] <DJTastyV2> http://paste.ubuntu.com/23666862/
#1833 [20:42] <mattym> DJTastyV2, Did you see my earlier question
#1834 [20:42] <mattym> DJTastyV2, If you hit the edit profile button in the launcher, what does it have listed as the game directory?
#1835 [20:42] * echobacon [echobacon@notlogged] has quit. (Quit: Web client closed)
#1836 [20:42] <DJTastyV2> how do i check that
#1837 [20:42] <DJTastyV2> C:\Users\Riley\AppData\Roaming\.minecraft
#1838 [20:43] <mattym> DJTastyV2, ANd have you checked that location when looking for the folder?
#1839 [20:43] <DJTastyV2> yes
#1840 [20:43] <DJTastyV2> %appdata%
#1841 [20:44] <mattym> DJTastyV2, In the edit profile set the launcher to remain open when you start the game
#1842 [20:44] <DJTastyV2> k
#1843 [20:44] <mattym> DJTastyV2, Then start the game, while its running, go back into the profile editor, and click the open game dir button
#1844 [20:44] <DJTastyV2> thats gonna be hella annoying tho right?
#1845 [20:44] <DJTastyV2> okay
#1846 [20:44] <DJTastyV2> when i start it up
#1847 [20:44] <DJTastyV2> may i add
#1848 [20:44] <DJTastyV2> it has to redownload
#1849 [20:44] <DJTastyV2> every time
#1850 [20:45] * Smanly [Smanly@notlogged] has joined #minecrafthelp
#1851 [20:45] <mattym> DJTastyV2, Yeah, if its getting the game to a playable point, its making the folder somewhere
#1852 [20:45] <DJTastyV2> ik but it just doesnt have it
#1853 [20:45] <DJTastyV2> it like downloads
#1854 [20:45] <DJTastyV2> then deletes its self
#1855 [20:45] <mattym> DJTastyV2, So while its running see what happens if you try the open game dir button from the profile editor.
#1856 [20:45] <DJTastyV2> kk
#1857 [20:46] <DJTastyV2> you guys think we can fix this?
#1858 [20:46] <DJTastyV2> still doesnt work
#1859 [20:47] <urielsalis> DJTastyV2, once you open the launcher, a .minecraft folder is created
#1860 [20:47] <urielsalis> DJTastyV2, with all launcher data
#1861 [20:47] <DJTastyV2> then why doesnt it stay
#1862 [20:47] <DJTastyV2> its not there
#1863 [20:47] <DJTastyV2> i promise
#1864 [20:47] <urielsalis> DJTastyV2, what is your username?
#1865 [20:47] <DJTastyV2> DJTastyV2
#1866 [20:47] * cyphase [cyphase@notlogged] has joined #minecrafthelp
#1867 [20:48] <urielsalis> DJTastyV2, download the .msi launcher from minecraft.net/download
#1868 [20:48] <DJTastyV2> i have it
#1869 [20:48] <DJTastyV2> got it again for shits
#1870 [20:48] <Absol> DJTastyV2: Please keep it civil
#1871 [20:48] <DJTastyV2> sorry sorry
#1872 [20:49] <DJTastyV2> now what?
#1873 [20:49] <DJTastyV2> should i remove it again?
#1874 [20:49] * Swerly01 [Swerly01@notlogged] has joined #minecrafthelp
#1875 [20:50] <urielsalis> DJTastyV2, yes
#1876 [20:50] <DJTastyV2> ok
#1877 [20:50] <Swerly01> My relm is half gone
#1878 [20:50] <Swerly01> What do I do?
#1879 [20:50] <DJTastyV2> SO
#1880 [20:50] <DJTastyV2> get this!!!
#1881 [20:50] <DJTastyV2> i uninstalled mc
#1882 [20:50] <DJTastyV2> yah?
#1883 [20:50] <urielsalis> Swerly01, what do you mean?
#1884 [20:50] <DJTastyV2> and the game u guys made me start is still up and running
#1885 [20:50] <DJTastyV2> and i can play
#1886 [20:50] <DJTastyV2> even after i removed it
#1887 [20:51] <Swerly01> Half the stuff I have built is half gone
#1888 [20:51] <urielsalis> Swerly01, you have a backup?
#1889 [20:51] <Swerly01> Like hours and hours of work gone
#1890 [20:51] <urielsalis> ??> DJTastyV2 info/volunteers
#1891 [20:51] <urielsalis> ??> DJTastyV2 info/volunteer
#1892 [20:51] <Absol> DJTastyV2: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#1893 [20:51] <Swerly01> It's a relm
#1894 [20:52] <Swerly01> On mojang servers
#1895 [20:52] <urielsalis> Swerly01, you can still have backups of realms
#1896 [20:52] <Swerly01> Why would I have backed it up? I pay for a service?
#1897 [20:53] <DJTastyV2> what?
#1898 [20:53] <DJTastyV2> u guys are helping thats amazing?
#1899 [20:53] <urielsalis> ??> Swerly01 mojang/email
#1900 [20:53] <Absol> Swerly01: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1901 [20:53] <DJTastyV2> i didnt make fun of u what?
#1902 [20:53] <Absol> Swerly01: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1903 [20:53] <DJTastyV2> what i was saying was
#1904 [20:53] <DJTastyV2> that
#1905 [20:53] <DJTastyV2> i uninstalled
#1906 [20:53] <DJTastyV2> like u told me to
#1907 [20:53] <DJTastyV2> and the mc that i loaded up
#1908 [20:53] <urielsalis> DJTastyV2, lets try something else
#1909 [20:53] <DJTastyV2> even tho minecraft is uninstalled
#1910 [20:53] <DJTastyV2> so i can play mc
#1911 [20:53] <urielsalis> ??> DJTastyV2 tools/teamviewer/quick-support
#1912 [20:53] <Swerly01> Thanks
#1913 [20:53] <Absol> DJTastyV2: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: download.teamviewer.com/download/TeamViewerQS_en.exe
#1914 [20:53] <Absol> DJTastyV2: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#1915 [20:53] <DJTastyV2> with it being uninstalled
#1916 [20:53] * urielsalis tips hat
#1916 [20:54] <DJTastyV2> well i gotta go for now
#1917 [20:54] <DJTastyV2> ill be back tomorrow
#1918 [20:54] <DJTastyV2> gn!
#1919 [20:54] <urielsalis> DJTastyV2, gn
#1920 [20:54] * MaddogUzumaki [MaddogUzumaki@notlogged] has joined #minecrafthelp
#1921 [20:54] <MaddogUzumaki> I'm having problems with my forge :c
#1922 [20:55] <thgilfodrol> ??> MaddogUzumaki mods
#1923 [20:55] <Absol> MaddogUzumaki: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1924 [20:55] <Absol> MaddogUzumaki: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1925 [20:55] <MaddogUzumaki> yea
#1926 [20:56] <MaddogUzumaki> I have "NEI, VeinMiner, and Thaumcraft" all 1.7.10 and my forge is 1.7.10
#1927 [20:56] <MaddogUzumaki> once I try to play it says:
#1928 [20:56] <MaddogUzumaki> [21:51:10] [main/INFO] [LaunchWrapper]: Loading tweak class name cpw.mods.fml.common.launcher.FMLTweaker [21:51:11] [main/INFO] [LaunchWrapper]: Using primary tweak class name cpw.mods.fml.common.launcher.FMLTweaker [21:51:11] [main/INFO] [LaunchWrapper]: Calling tweak class cpw.mods.fml.common.launcher.FMLTweaker [21:51:11] [main/INFO] [FML]: Forge Mod Loader version 7.99.36.1558 for Minecraft 1.7.10 loading [21:51:11] [
#1929 [20:56] <urielsalis> ??> MaddogUzumaki mods
#1930 [20:56] <Absol> MaddogUzumaki: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1931 [20:56] <Absol> MaddogUzumaki: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1932 [20:57] * DJTastyV2 [DJTastyV2@notlogged] has quit. (Ping timeout: 195 seconds)
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#1934 [21:01] * jjs999jjs [jjs999jjs@notlogged] has quit. (Quit: Leaving)
#1935 [21:12] * Apex [Apex@notlogged] has joined #minecrafthelp
#1936 [21:12] <Apex> hello
#1937 [21:13] <Apex> anyone here
#1938 [21:14] <thgilfodrol> Apex, hi
#1939 [21:14] <Apex> hey
#1940 [21:15] <Apex> may i ask my question??
#1941 [21:15] <thgilfodrol> Apex: ask away
#1942 [21:15] <Apex> ok
#1943 [21:16] <Apex> so i was going to sign into my minecraft account but i do not know the email
#1944 [21:16] <thgilfodrol> Apex: have you checked the spam or junk folders, for all of your emails?
#1945 [21:16] <Apex> it keeps telling me to migrate to a mojang account but i need my minecraft account email and i do not know it
#1946 [21:17] <Apex> no i don't know the email
#1947 [21:17] <thgilfodrol> Apex: check all your emails
#1948 [21:17] <Apex> i have
#1949 [21:17] <Apex> i can't find the one associated to my minecraft account
#1950 [21:17] <Apex> and i wanna know if there is a way to somehow change it
#1951 [21:18] <thgilfodrol> Apex: yeah, you need to have your transaction id though
#1952 [21:18] <thgilfodrol> ??> Apex account/send-email
#1953 [21:18] <Absol> Apex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1954 [21:18] <Absol> Apex: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1955 [21:18] <thgilfodrol> ??> Apex account/trans-id
#1956 [21:18] <Absol> Apex: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1957 [21:19] * Refund [Refund@notlogged] has joined #minecrafthelp
#1958 [21:19] <Refund> I need a refund
#1959 [21:19] <thgilfodrol> ??> Refund account/refund
#1960 [21:20] <Absol> Refund: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1961 [21:20] <Refund> I need a phone number for customer support
#1962 [21:20] <thgilfodrol> Refund: customer support is email only
#1963 [21:21] <Refund> What's the email?
#1964 [21:21] <thgilfodrol> ??> Refund account/send-email
#1965 [21:21] <Absol> Refund: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1966 [21:21] <Absol> Refund: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1967 [21:22] <Refund> I'll be letting my bank know that this site is charging my account illegally as well.
#1968 [21:23] * Apex [Apex@notlogged] has quit. (Quit: Web client closed)
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#1970 [21:24] * timi [timi@notlogged] has quit. (Client Quit)
#1971 [21:32] * timi [timi@notlogged] has joined #minecrafthelp
#1972 [21:32] <timi> hola
#1973 [21:33] <timi> eche
#1974 [21:33] <thgilfodrol> ??> timi lang/es
#1975 [21:33] <Absol> timi: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#1976 [21:35] <timi> I do not understand how to download minecraft
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#1978 [21:53] * Zyf_B_Gone is now known as Zyferus
#1979 [21:53] * Zyferus is now known as Zyf_B_Gone
#1980 [21:53] * Zyf_B_Gone is now known as Zyferus
#1981 [21:57] * Apex [Apex@notlogged] has joined #minecrafthelp
#1982 [21:57] <Apex> plz help
#1983 [21:58] <Apex> im so frustrated
#1984 [21:58] <Apex> for my mojang account i reseted my password and i go to sign in and it says its wrong
#1985 [21:59] <thgilfodrol> ??> Apex login/throttle
#1986 [21:59] <Absol> Apex: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1987 [21:59] <Absol> Apex: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1988 [22:00] <Apex> kk
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#1993 [22:03] * Zyferus is now known as Zyf_B_Gone
#1994 [22:18] * jesslopez [jesslopez@notlogged] has joined #minecrafthelp
#1995 [22:20] <jesslopez> hi i downloaded minecraft on my new laptop which is a Hp, window 10 version and minecraft will download but when i go into the menu it starts lagging crazy. what do i do?
#1996 [22:22] <jesslopez> hi i downloaded minecraft on my new laptop which is a Hp, window 10 version and minecraft will download but when i go into the menu it starts lagging crazy. what do i do?
#1997 [22:23] <jesslopez> and this is also my 3rd year with the samaccount if that matters?
#1998 [22:36] * Rollin [Rollin@notlogged] has joined #minecrafthelp
#1999 [22:39] <Rollin> Hello. Has anyone ran into a issue with minecraft gear vr not launching at all. I downloaded it for my note 5 running on 6.0.1 and the game downloaded just fine it just will not launching. I click , screen goes black then I'm right back to the oculous lobby.
#2000 [22:39] * Rollin [Rollin@notlogged] has joined #minecrafthelp
#2001 [22:41] <Rollin> Having trouble with minecraft gear vr not launching. It's on a note 5 running 6.0.1. Game downloaded fine just will not launching. When I click the game to start screen goes black then goes right back to where I started. Any ideas?
#2002 [22:45] * Kasekovas_ [Kasekovas_@notlogged] has joined #minecrafthelp
#2003 [22:47] <Kasekovas_> Hello, the attacker took over my old E-box, and changed flogged, I want to return to your account
#2004 [22:48] <urielsalis> ??> Kasekovas_ account/send-email
#2005 [22:48] <Absol> Kasekovas_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2006 [22:48] <Absol> Kasekovas_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2007 [22:48] <urielsalis> ??> Kasekovas_ account/trans-id
#2008 [22:48] <Absol> Kasekovas_: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
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#2010 [22:50] * bbBrandon [bbBrandon@notlogged] has joined #minecrafthelp
#2011 [22:51] <bbBrandon> Hello, can i have someone join my server please as a tester. im making pex groups and i need someone to try it out
#2012 [22:51] <urielsalis> bbBrandon, sure
#2013 [22:52] <bbBrandon> urielsalis!!! i remember you!!!
#2014 [22:52] <urielsalis> bbBrandon, ip?
#2015 [22:52] <bbBrandon> you were helping me out with my server and i finally got one!!
#2016 [22:52] <urielsalis> bbBrandon, nice!
#2017 [22:52] <bbBrandon> someone gave me a good deal on a hosting so i took it
#2018 [22:53] <bbBrandon> the IP is 192.95.12.113
#2019 [22:53] <bbBrandon> dont mind the MOTD, im still working on that though
#2020 [22:53] * kenanelvin [kenanelvin@notlogged] has joined #minecrafthelp
#2021 [22:53] <urielsalis> bbBrandon, server is still in 1.11?
#2022 [22:53] <bbBrandon> yes
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#2025 [22:57] * Kasekovas_ [Kasekovas_@notlogged] has quit. (Quit: Web client closed)
#2026 [22:58] <bbBrandon> what happened?
#2027 [22:58] <urielsalis> pressing alt+f4 trying to close a different window lol
#2028 [22:58] <bbBrandon> oh lol i think you closed Minecraft
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#2032 [23:07] <Minetopya> hello?
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#2034 [23:08] <bbBrandon> can i have a minecraft DEV whos good with PEX in my server please? ip is 192.95.12.113
#2035 [23:09] * Minetopya [Minetopya@notlogged] has joined #minecrafthelp
#2036 [23:09] <Minetopya> hello i need help reseting my passowrd
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#2044 [23:37] * sam [sam@notlogged] has joined #minecrafthelp
#2045 [23:37] <sam> Hi!
#2046 [23:37] * sam is now known as Guest78076
#2047 [23:39] <Guest78076> Ok. I need help with my server, I am currently using HeroChat to help Factions work with PEX to provide preifxes. The only problem is that when i say something, It comes up twice.. Any help?
#2048 [23:39] <urielsalis> ??> Guest78076 mods
#2049 [23:39] <Absol> Guest78076: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#2050 [23:39] <Absol> Guest78076: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#2053 [23:44] * SammyT__ [SammyT__@notlogged] has joined #minecrafthelp
#2054 [23:45] <SammyT__> I came on just a minute ago, Which channel do i go to to get Plugin Support?
#2055 [23:46] <SammyT__> My server is using HeroChat to load prefixes for factions seeing as u cant run Factions And HeroChat together, So i am using HeroChat to load my prefixes however when i type something it comes up twice.. !?
#2056 [23:46] <CubeTheThird> ??> SammyT__ mods
#2057 [23:46] <Absol> SammyT__: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#2058 [23:46] <Absol> SammyT__: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#2059 [23:46] <CubeTheThird> read ^^^
#2060 [23:48] <SammyT__> Noone is awnsering!!
#2061 [23:49] <CubeTheThird> SammyT__, then have patience, or post something on the forums
#2062 [23:49] <SammyT__> I have posted on forums
#2063 [23:50] <CubeTheThird> SammyT__, then patience is all I can suggest
#2064 [23:50] <SammyT__> ??> CubeTheThird mods
#2065 [23:50] <Absol> CubeTheThird: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#2066 [23:50] <Absol> CubeTheThird: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#2067 [23:50] <SammyT__> lol
#2068 [23:50] * ThinkSavageTyler [ThinkSavageTyler@notlogged] has joined #minecrafthelp
#2069 [23:50] <SammyT__> I wont do that again XD
#2070 [23:50] * ThinkSavageTyler [ThinkSavageTyler@notlogged] has quit. (Client Quit)
#2071 [23:50] <CubeTheThird> please don't abuse the bots
#2072 [23:50] <SammyT__> I wont
#2073 [23:51] <urielsalis> Absol gets sad if it gets abused :c
#2074 [23:51] <SammyT__> :P
#2075 [23:51] <SammyT__> So none of you can help me out?
#2076 [23:51] <urielsalis> SammyT__, mods? nope, try the forums
#2077 [23:51] <urielsalis> gnight!
#2078 [23:51] <CubeTheThird> this channel focuses on vanilla minecraft tech support
#2079 [23:51] <SammyT__> Why are you guys in Red?
#2080 [23:51] * Snakerr [Snakerr@notlogged] has joined #minecrafthelp
#2081 [23:52] <CubeTheThird> SammyT__, it's red when your name is in the message
#2082 [23:52] <urielsalis> SammyT__, when we mention your username, it gets highlighted as red by your client