#1 [00:15] * zacharygrater [zacharygrater@notlogged] has joined #minecrafthelp
#2 [00:16] <zacharygrater> hello i bought this game awhile back and i am having problems finding my game i cant play it because i think i forgot my email but i would like to play the game again can anyone help
#3 [00:16] <sconnie> so i cannot connect to my friends server on XB1. We've tried everything that xbox support told us to do. any ideas on how to fix this?
#4 [00:16] * zacharygrater [zacharygrater@notlogged] has quit. (Client Quit)
#5 [00:19] * HopelessDad [HopelessDad@notlogged] has joined #minecrafthelp
#6 [00:22] <HopelessDad> Installed Minecraft on Windows 10 HP computer, thought it should go just fine. When I click Play -- I get "Uhoh it looks like the game has crashed..." Can send more details from error report -- but don't really know where to begin. Trying to have my 8 year old daughter surprised for Christmas morning, and total newbie to this -- so please take it easy on me if I have overlooked something!
#7 [00:23] <Andrio> ??> HopelessDad launcher/crash-log
#8 [00:23] <Absol> HopelessDad: We need to see your crash log, which appears after a crash.
#9 [00:23] <Absol> HopelessDad: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#10 [00:24] <HopelessDad> Working on it...give me a sec
#11 [00:24] <HopelessDad> http://paste.ubuntu.com/23681110/
#12 [00:25] <Andrio> ??> HopelessDad win/DXDiag
#13 [00:25] <Absol> HopelessDad: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#14 [00:26] <HopelessDad> On it, much thanks.
#15 [00:26] <Andrio> ._.
#16 [00:28] <HopelessDad> http://paste.ubuntu.com/23681113/
#17 [00:30] <Andrio> Hm... old PC?
#18 [00:31] <HopelessDad> Yes. Used to run Vista! Upgraded to 7, then to 10. Too old, huh? I have another computer too. Let me try that.
#19 [00:31] <Andrio> Seems so.
#20 [00:31] <Andrio> Yeah, try that one.
#21 [00:33] <HopelessDad> Working on it.
#22 [00:41] * winterfox53 [winterfox53@notlogged] has joined #minecrafthelp
#23 [00:44] <winterfox53> Ok, so I have had my Minecraft account for four years now. I had downloaded it on my old computer and played on it for years. Well my old laptop broke and now I have a new computer, but I have a problem. The email I made my account with is one that I do not use anymore. I can not remember the password and stopped using it because of technical glitch. When I signed into my account, it asked me to verify myself using questions.
#24 [00:45] <winterfox53> Get into my old email. I really would rather not buy Minecraft a second time.
#25 [00:45] <winterfox53> the questions are for my Mojang account, not email.
#26 [00:46] <mattym> ??> winterfox53 account/send-email
#27 [00:46] <Absol> winterfox53: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#28 [00:46] <Absol> winterfox53: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#29 [00:47] <winterfox53> What is a transaction ID? Like I said, it's been four or five years so I don't know if I would even still have it.
#30 [00:47] <mattym> winterfox53, In the form there is a link to other ways of finding it.
#31 [00:47] <winterfox53> Ok. I'll try it. Thank you for your help!
#32 [00:47] <mattym> winterfox53, If you cant find it.
#33 [00:48] <mattym> winterfox53, Consider ways of regaining access to your email
#34 [00:48] <winterfox53> Yea I'm working on that currently, but it said it could take up to 24 hours. Grrr the internet sometimes.
#35 [00:49] * sconnie [sconnie@notlogged] has quit. (Ping timeout: 195 seconds)
#36 [00:50] <HopelessDad> Andrio - everything fine on newer laptop. Plan was for her to play on old desktop. Such much for plans! Thanks for the help and Happy Holidays to you if you celebrate them!
#37 [00:51] <Andrio> mm
#38 [00:51] <Andrio> You too.
#39 [00:52] <winterfox53> Merry Christmas!
#40 [00:53] * HopelessDad [HopelessDad@notlogged] has quit. (Ping timeout: 195 seconds)
#41 [01:04] * jays [jays@notlogged] has joined #minecrafthelp
#42 [01:07] <jays> every time i try login to mc i get the error ''Sorry, but we couldnt connect to our servers. Please make sure that you are online and that minecraft is not blocked . (SocketTimeoutException: connect timed out )
#43 [01:08] <mattym> ??> jays tools/hjt
#44 [01:08] <Absol> jays: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#45 [01:08] <Absol> jays: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#46 [01:09] <jays> okay thankyou
#47 [01:10] <jays> http://paste.ubuntu.com/23681204/
#48 [01:10] <mattym> ??> jays info/mcleaks
#49 [01:10] <Absol> jays: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#50 [01:11] <Absol> jays: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#51 [01:11] <mattym> jays, You will need the following instructions in order to remove that info from your hosts file
#52 [01:11] <mattym> ??> jays win/hosts/edit
#53 [01:11] <Absol> jays: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#54 [01:11] <Absol> jays: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#55 [01:13] <jays> thankyou
#56 [01:13] <jays> will tr ynow
#57 [01:13] <jays> try now
#58 [01:15] <jays> opened hosts file
#59 [01:15] <jays> # # Copyright (c) 2007 F-Secure Corporation # # This is a HOSTS file created during malware removal. # # Your original HOSTS file was infected and it was replaced # by this file containing only clean default entries. # The original HOSTS file may be restored from the product's # quarantine feature. # 127.0.0.1 localhost ::1 localhost
#60 [01:15] <jays> thats whats in the file
#61 [01:16] <mattym> jays, Remove any lines taht contain the word Mojang, then save and close the file
#62 [01:17] <jays> no lines contain the word mojang
#63 [01:17] <jays> just to localhost lines
#64 [01:18] <jays> two
#65 [01:18] <mattym> jays, close the file and see if minecraft it working
#66 [01:19] * I_cry_at_night [I_cry_at_night@notlogged] has joined #minecrafthelp
#67 [01:20] <jays> minecraft isnt working, this has happened before a few weeks ago and i got rid of the mojang lines and it fixed the problem but i used the alt gen again forgetting that it messes up ur mc and now its happening again except the mojang lines are there now. i wasnt aware alts were banned
#68 [01:21] <GreyVulpine> Stop using the alt gen
#69 [01:21] <jays> i will after i get this fixed lol
#70 [01:22] <GreyVulpine> It's not something that's developed by Mojang, and you take a rather large risk by having your own account at risk when you use it.
#71 [01:22] <I_cry_at_night> the game says 'it looks like the game has crashed! Sorry for the inconvenience :(' i have tried all the things it says to do on the help pages.
#72 [01:22] <GreyVulpine> I_cry_at_night - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#73 [01:22] <GreyVulpine> jays - What operating system?
#74 [01:23] <jays> win 10
#75 [01:23] <GreyVulpine> jays - Press your windows+R keys, at the run prompt, type in cmd and press enter
#76 [01:23] <GreyVulpine> jays - When the black command prompt shows up, type in: ping authserver.mojang.com and press enter.
#77 [01:24] <GreyVulpine> Tell me the first line it returns
#78 [01:27] <jays> Pinging authserver.mojang.com (185.57.189.11) with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out.
#79 [01:27] <jays> wait theres more
#80 [01:28] <GreyVulpine> Right, it's the hosts file. Did you open up the right one?
#81 [01:28] <jays> Ping statistics for authserver.mojang.com (185.57.189.11) Packets: sent = 4, received =0 100% loss
#82 [01:28] <jays> yea im 99% sure
#83 [01:28] <GreyVulpine> I'm going to say, it's that 1%, you didn't.
#84 [01:29] <jays> system 32 - drivers -etc -hosts
#85 [01:29] <jays> run hosts in administrator
#86 [01:29] <GreyVulpine> Tell me step by step, exactly what you did you get there.
#87 [01:29] <jays> no mojang lines found
#88 [01:29] <jays> what i did to get where
#89 [01:29] <jays> hosts file?
#90 [01:29] <GreyVulpine> Yes
#91 [01:29] <jays> what i just wrote
#92 [01:30] <jays> system 32- drivers - etc - hosts
#93 [01:30] <GreyVulpine> Did you open that up in an explorer window? Through notepad?
#94 [01:31] <jays> yes opened notepad in administrator and opened hosts file'
#95 [01:31] <jays> no mojang lines like last tine
#96 [01:31] <jays> time
#97 [01:31] <GreyVulpine> Alright, open notepad up in administrator again
#98 [01:31] <jays> okay
#99 [01:31] <jays> done
#100 [01:32] <GreyVulpine> File->Open. In the filename box, type in exactly: %SystemRoot%\System32\drivers\etc\hosts
#101 [01:32] <jays> oh shit done
#102 [01:32] <Absol> jays: Please keep it civil
#103 [01:32] <jays> theres mojang lines now
#104 [01:32] <GreyVulpine> Delete those
#105 [01:33] <jays> done
#106 [01:33] <GreyVulpine> Save, close, run minecraft
#107 [01:34] <GreyVulpine> I would also recommend changing your minecraft password, as you have been sending in your minecraft authentication through non-mojang servers
#108 [01:34] <jays> youre a legend
#109 [01:34] <jays> thankyou very much
#110 [01:34] <jays> have a nice day
#111 [01:34] <GreyVulpine> To you as well.
#112 [01:34] * jays [jays@notlogged] has quit. (Quit: Web client closed)
#113 [01:39] * Mario [Mario@notlogged] has joined #minecrafthelp
#114 [01:40] * ExperimentAlpha [ExperimentAlpha@notlogged] has joined #minecrafthelp
#115 [01:41] <ExperimentAlpha> Hello there! I'm having great difficulty accessing my account. I've not played for some time and it seems that my account no longer exists for how successful my attempts to access it have been.
#116 [01:42] * Mario [Mario@notlogged] has quit. (Client Quit)
#117 [01:54] <ExperimentAlpha> Hello?
#118 [01:55] * CroKillerFTW [CroKillerFTW@notlogged] has joined #minecrafthelp
#119 [01:58] * CroKillerFTW [CroKillerFTW@notlogged] has quit. (Ping timeout: 195 seconds)
#120 [02:34] * alex_ [alex_@notlogged] has joined #minecrafthelp
#121 [02:34] * hahayougotme [hahayougotme@notlogged] has joined #minecrafthelp
#122 [02:35] <hahayougotme> hey guys what;s the quickest way to play on an online server with two of my "friends" if you will
#123 [02:35] * hahayougotme [hahayougotme@notlogged] has quit. (Client Quit)
#124 [02:36] <Andrio> Not that.
#125 [02:52] * hahayougotme [hahayougotme@notlogged] has joined #minecrafthelp
#126 [02:52] <hahayougotme> hello?
#127 [02:53] * Csabika [Csabika@notlogged] has joined #minecrafthelp
#128 [02:54] <thgilfodrol> hahayougotme: for pc, host a server
#129 [02:57] * kinggoesgaming [kinggoesgaming@notlogged] has quit. (Quit: Connection closed for inactivity)
#130 [02:58] * Csabika [Csabika@notlogged] has quit. (Ping timeout: 195 seconds)
#131 [02:58] * justinmiedl [justinmiedl@notlogged] has joined #minecrafthelp
#132 [02:58] * justinmiedl [justinmiedl@notlogged] has joined #minecrafthelp
#133 [02:58] * justinmiedl [justinmiedl@notlogged] has left #minecrafthelp
#134 [03:04] * Handsomelego [Handsomelego@notlogged] has joined #minecrafthelp
#135 [03:05] <Handsomelego> hello, i can't install minecraft, it saids unable to start the minecraft tuntime environment, this is most likely caused by a curroption. please try reinstall minecraft, but it still didn't work
#136 [03:05] <Handsomelego> Runtime envirment*
#137 [03:08] * luckz [luckz@notlogged] has quit. (Quit: No Ping reply in 180 seconds.)
#138 [03:08] * lkz [lkz@notlogged] has joined #minecrafthelp
#139 [03:08] * Jaffa [Jaffa@notlogged] has quit. (Ping timeout: 384 seconds)
#140 [03:08] * Jaffa [Jaffa@notlogged] has joined #minecrafthelp
#141 [03:12] * luckz [luckz@notlogged] has joined #minecrafthelp
#142 [03:12] * lkz [lkz@notlogged] has quit. (Client Quit)
#143 [03:13] * grandrolf [grandrolf@notlogged] has quit. (Remote host closed the connection)
#144 [03:13] * grandrolf [grandrolf@notlogged] has joined #minecrafthelp
#145 [03:17] * hahayougotme [hahayougotme@notlogged] has quit. (Quit: Web client closed)
#146 [03:26] * George_GR_Gamer [George_GR_Gamer@notlogged] has joined #minecrafthelp
#147 [03:27] * George_GR_Gamer [George_GR_Gamer@notlogged] has quit. (Client Quit)
#148 [03:29] * sem [sem@notlogged] has joined #minecrafthelp
#149 [03:30] * sem [sem@notlogged] has quit. (Client Quit)
#150 [03:32] * revisor [revisor@notlogged] has joined #minecrafthelp
#151 [03:35] * kjay [kjay@notlogged] has joined #minecrafthelp
#152 [03:37] <kjay> i can't play minecrafton my window 10
#153 [03:38] <kjay> i need help
#154 [03:43] * harley [harley@notlogged] has joined #minecrafthelp
#155 [03:43] * rexer456 [rexer456@notlogged] has joined #minecrafthelp
#156 [03:44] * harley is now known as Guest16248
#157 [03:44] * rexer456 [rexer456@notlogged] has quit. (Client Quit)
#158 [03:50] * Sanna [Sanna@notlogged] has joined #minecrafthelp
#159 [03:52] <Sanna> My daughter changed the language to Chinese or Japanese on our wii u minecraft!!! How can I do to change it???
#160 [03:53] * revisor [revisor@notlogged] has quit. (Ping timeout: 195 seconds)
#161 [03:53] * kjay [kjay@notlogged] has quit. (Quit: Web client closed)
#162 [03:55] <GreyVulpine> Sanna - So, apparently it's the 2nd option down from the main screen, then 4th one down, then the first one. Check the 2nd option, english is the 2nd one down?
#163 [03:56] * Waffles [Waffles@notlogged] has joined #minecrafthelp
#164 [04:00] <Waffles> Hey guys, I need help. I just downloaded the launcher of Minecraft on my Macbook and right now I'm still stuck trying to go around this problem: CertificateException: No name matching authserver.mojang.com. I don't know what else to do. Someone had this issue before wherein I had to type a command on Terminal to try to fix to problem but still, nothing works.
#165 [04:00] <Sanna> I saw that in a different page but it's not working.. it seems to have something to do with the swords
#166 [04:02] * Tony [Tony@notlogged] has joined #minecrafthelp
#167 [04:02] <Waffles> Does it have something to do with Java?
#168 [04:02] <Waffles> Because I searched earlier and I don't seem to have Java on my Macbook.
#169 [04:02] * Tony [Tony@notlogged] has quit. (Client Quit)
#170 [04:04] <Waffles> I just updated my Java and nope. My launcher's still giving me that problem..
#171 [04:05] <Sanna> Do anyone know who I can call to get support?
#172 [04:07] <GreyVulpine> On Christmas day?
#173 [04:07] <Waffles> Fudge. My friend just gave me a premium code today.
#174 [04:07] * Guest16248 [Guest16248@notlogged] has quit. (Ping timeout: 195 seconds)
#175 [04:08] <GreyVulpine> ??> Waffles tools/hjt
#176 [04:08] <Absol> Waffles: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#177 [04:08] <Absol> Waffles: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#178 [04:08] <Waffles> Okay.
#179 [04:08] <GreyVulpine> Waffles - Also, have you ever pirated minecraft?
#180 [04:08] <Waffles> Nope.
#181 [04:08] <Waffles> I downloaded it straight from the official website.
#182 [04:09] <Waffles> Does this work on a MacOSX system?
#183 [04:09] <GreyVulpine> Erm, nope
#184 [04:09] <Waffles> Welp.
#185 [04:09] <GreyVulpine> Alright. let's try another way.
#186 [04:09] <GreyVulpine> Waffles - Know how to get to your terminal?
#187 [04:09] <Waffles> Yes.
#188 [04:09] <Waffles> I could open it/
#189 [04:10] <GreyVulpine> Waffles - Please do.
#190 [04:10] <Waffles> It's open now.
#191 [04:10] <GreyVulpine> Waffles - Type in: ping authserver.mojang.com
#192 [04:10] <GreyVulpine> Waffles - Let me know the first line it returns
#193 [04:11] <Waffles> 64 bytes from 137.74.166.76: icmp_seq=0 ttl=48 time=312.491 ms
#194 [04:11] <GreyVulpine> Yeah, that'll be why.
#195 [04:12] <GreyVulpine> Alright...
#196 [04:12] * Sanna [Sanna@notlogged] has quit. (Quit: Web client closed)
#197 [04:13] <GreyVulpine> In the terminal, type in exactly: sudo open -a TextEdit /etc/hosts
#198 [04:14] <Waffles> Then?
#199 [04:14] <GreyVulpine> You may need to enter in the administrator password if it prompts, it'll then open up in a text editor, yes?
#200 [04:14] <Waffles> Yes.
#201 [04:14] <GreyVulpine> Any lines containing something.mojang.com in them?
#202 [04:15] <Waffles> Yes.
#203 [04:15] <Waffles> Two actually.
#204 [04:15] <GreyVulpine> Delete both. Save the file. Then try minecraft.
#205 [04:19] <Waffles> Here comes another problem. It says on top hosts - Locked
#206 [04:19] <Waffles> In which I cannot save it over the origininal.
#207 [04:20] <Waffles> original*
#208 [04:20] <GreyVulpine> Strange. Did you need to enter in your administrator password when you did that sudo command?
#209 [04:21] <Waffles> Yes.
#210 [04:23] <GreyVulpine> Huh, close that textedit then. Go back to the terminal, try: sudo nano /etc/hosts
#211 [04:23] <Waffles> Then?
#212 [04:23] <GreyVulpine> Use the arrow keys to navigate, delete the two lines. Ctrl+O to save, Ctrl+X to exit
#213 [04:24] * Alex011 [Alex011@notlogged] has joined #minecrafthelp
#214 [04:25] <Waffles> Thank you very much.
#215 [04:25] <GreyVulpine> Works?
#216 [04:25] <Waffles> Yes.
#217 [04:25] <GreyVulpine> Great. Letting you know, somebody with access to that computer, downloaded and installed a pirated copy of minecraft, which is why that occured.
#218 [04:25] <Waffles> Oh.
#219 [04:26] <Waffles> Oh I remembered my younger cousin downloading a pirate version...
#220 [04:26] <GreyVulpine> That pirated copy of minecraft, overwrote and pointed the launcher to a third-party authentication server, so that other launcher could bypass logins.
#221 [04:26] <Waffles> That's the reason why.
#222 [04:26] * Jonathantheeagle [Jonathantheeagle@notlogged] has joined #minecrafthelp
#223 [04:26] <Waffles> Well thank you anyways.
#224 [04:26] <GreyVulpine> You've just removed those pointers, so that's why the regular launcher now works. I would also recommend changing your minecraft password
#225 [04:27] <Waffles> I just created my account today because a friend gave me premium.
#226 [04:27] <Waffles> And didn't input it on the pirated copy.
#227 [04:27] <Waffles> I then removed the pirate copy and its folders to the trash before launching the official one.
#228 [04:27] <GreyVulpine> Change it anyways, you do not want to take any chances your login was intercepted by that rogue authentication server
#229 [04:27] <Waffles> Okay.
#230 [04:28] <Waffles> Thanks again. I'm going off the chat now.
#231 [04:28] * Jonathantheeagle [Jonathantheeagle@notlogged] has quit. (Client Quit)
#232 [04:28] * GreyVulpine waves
#232 [04:29] * Bullshvik [Bullshvik@notlogged] has quit. ()
#233 [04:29] * Alex011 [Alex011@notlogged] has quit. (Ping timeout: 195 seconds)
#234 [04:39] * Meow-J [Meow-J@notlogged] has quit. (Remote host closed the connection)
#235 [04:39] * Meow-J [Meow-J@notlogged] has joined #minecrafthelp
#236 [04:43] * mango_ [mango_@notlogged] has joined #minecrafthelp
#237 [04:44] * mango_ [mango_@notlogged] has quit. (Client Quit)
#238 [05:03] * Beedshay [Beedshay@notlogged] has joined #minecrafthelp
#239 [05:05] <Beedshay> hi! I'm having an issue with one of my characters on a realm. since about yesterday this player cannot build anything, destroy blocks and so on
#240 [05:05] <Beedshay> i reverted the realm to a backup but this did not help
#241 [05:06] <Beedshay> i also left the realm with the player and reinvited him but he has still the same issue
#242 [05:06] <Beedshay> any idea what's going on?
#243 [05:10] * Juran_HD [Juran_HD@notlogged] has joined #minecrafthelp
#244 [05:10] * Spud [Spud@notlogged] has joined #minecrafthelp
#245 [05:10] * Spud [Spud@notlogged] has joined #minecrafthelp
#246 [05:11] * Juran_HD [Juran_HD@notlogged] has left #minecrafthelp
#247 [05:12] * Spud [Spud@notlogged] has quit. (Client Quit)
#248 [05:13] * Erigge_04 [Erigge_04@notlogged] has joined #minecrafthelp
#249 [05:14] <Erigge_04> what can i do when my drivers don't render Minecraft?
#250 [05:15] * Szintia [Szintia@notlogged] has joined #minecrafthelp
#251 [05:15] * Erigge_04 [Erigge_04@notlogged] has quit. (Client Quit)
#252 [05:16] * Szintia [Szintia@notlogged] has quit. (Client Quit)
#253 [05:19] * Spirit_Wolf [Spirit_Wolf@notlogged] has joined #minecrafthelp
#254 [05:20] <Spirit_Wolf> so my minecraft wont load and it gave me a link to try and fix it but it said no problems found
#255 [05:20] <Spirit_Wolf> so idk what the problem is
#256 [05:22] <Spirit_Wolf> it sent me to this website
#257 [05:22] <Spirit_Wolf> http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/
#258 [05:23] <Andrio> Did you follow the instructions on that pge?
#259 [05:24] <Spirit_Wolf> so i followed the website and i had to do something so i did it and this is what it came up with
#260 [05:24] <Spirit_Wolf> http://paste.ubuntu.com/23681945/
#261 [05:24] <Andrio> ok
#262 [05:26] * ItisPB [ItisPB@notlogged] has joined #minecrafthelp
#263 [05:26] <ItisPB> I didn't get my email request
#264 [05:27] <Andrio> Spirit_Wolf, install the latest Radeon software from http://support.amd.com/en-us/download/desktop?os=Windows%208.1%20-%2064.
#265 [05:27] <Andrio> hm
#266 [05:27] <Andrio> ItisPB, what do you need an email for?
#267 [05:27] <Spirit_Wolf> thank u will do
#268 [05:27] <ItisPB> I could not get in on my old minecraft account
#269 [05:28] <ItisPB> 'so I sent after a email for my password
#270 [05:28] <Andrio> ItisPB, how many times did you try?
#271 [05:28] <ItisPB> 2 or 3 times
#272 [05:29] <Andrio> hm
#273 [05:29] <Andrio> You might need to wait about 30 minutes before trying to reset your password again
#274 [05:30] <Beedshay> well, nobody seems to have an idea about my issue. how can i contact the mojang/minecraft realm support?
#275 [05:30] <Andrio> ??> Beedshay Mojang/email
#276 [05:30] <Absol> Beedshay: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#277 [05:30] <Absol> Beedshay: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#278 [05:30] <Andrio> Beedshay, there's also @MojangSupport on Twitter
#279 [05:30] <ItisPB> ok, but I didn't get the email telling me that I could change my password. what do I do? did someone get my account?
#280 [05:30] <Andrio> ItisPB, maybe
#281 [05:31] <Andrio> it could also be a problem with your email provider, or it's in your spam foler.
#282 [05:31] <Andrio> folder*
#283 [05:31] <Beedshay> Andrio: ok, thx
#284 [05:31] <ItisPB> ok, thank you Andrio
#285 [05:31] <Andrio> No problem...
#286 [05:31] * wuschelb [wuschelb@notlogged] has joined #minecrafthelp
#287 [05:32] * Beedshay [Beedshay@notlogged] has quit. (Quit: Web client closed)
#288 [05:32] * aKaSaiF [aKaSaiF@notlogged] has joined #minecrafthelp
#289 [05:33] * aKaSaiF [aKaSaiF@notlogged] has quit. (Client Quit)
#290 [05:33] * aKaSaiF [aKaSaiF@notlogged] has quit. (Client Quit)
#291 [05:33] * ItisPB [ItisPB@notlogged] has left #minecrafthelp
#292 [05:43] * BertiYT [BertiYT@notlogged] has joined #minecrafthelp
#293 [05:43] * Larsje2004 [Larsje2004@notlogged] has joined #minecrafthelp
#294 [05:46] * martin [martin@notlogged] has joined #minecrafthelp
#295 [05:47] <martin> hjælp jeg bliver smidt ud hver gang på grund a java net
#296 [05:47] * Larsje2004 [Larsje2004@notlogged] has quit. (Ping timeout: 195 seconds)
#297 [05:47] * Spirit_Wolf [Spirit_Wolf@notlogged] has quit. (Quit: Web client closed)
#298 [05:47] * martin [martin@notlogged] has quit. (Client Quit)
#299 [05:48] * BertiYT [BertiYT@notlogged] has quit. (Ping timeout: 195 seconds)
#300 [05:51] * Kacpercio [Kacpercio@notlogged] has joined #minecrafthelp
#301 [06:10] * GGmorena9 [GGmorena9@notlogged] has joined #minecrafthelp
#302 [06:10] <GGmorena9> My minecraft will load up and then close and crash. When its closed this message is displayed in my launcher...Completely ignored arguments: [--nativeLauncherVersion, 307] [12:06:36] [Client thread/INFO]: Setting user: GGmorena9 [12:06:40] [Client thread/WARN]: Skipping bad option: lastServer: [12:06:40] [Client thread/INFO]: LWJGL Version: 2.9.4 [12:06:41] [Client thread/INFO]: Reloading ResourceManager: Default [12:06:44] [Sound Library Loader/INFO
#303 [06:22] <Andrio> ??> GGmorena9 launcher/crash-log
#304 [06:22] <Absol> GGmorena9: We need to see your crash log, which appears after a crash.
#305 [06:22] <Absol> GGmorena9: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#306 [06:23] * Dudi [Dudi@notlogged] has joined #minecrafthelp
#307 [06:24] * Dudi [Dudi@notlogged] has quit. (Client Quit)
#308 [06:25] <GGmorena9> so after minecraft crashes i copy
#309 [06:28] * Kacpercio [Kacpercio@notlogged] has joined #minecrafthelp
#310 [06:29] * l_GLP_l [l_GLP_l@notlogged] has joined #minecrafthelp
#311 [06:29] <GGmorena9> The log- http://paste.ubuntu.com/23682159/
#312 [06:30] * l_GLP_l [l_GLP_l@notlogged] has quit. (Client Quit)
#313 [06:30] <Andrio> GGmorena9, try turning off VBOs in the video options.
#314 [06:32] * Spud [Spud@notlogged] has joined #minecrafthelp
#315 [06:32] * Spud [Spud@notlogged] has joined #minecrafthelp
#316 [06:34] * Spud [Spud@notlogged] has left #minecrafthelp
#317 [06:35] * Spud [Spud@notlogged] has joined #minecrafthelp
#318 [06:35] * Spud [Spud@notlogged] has quit. (Client Quit)
#319 [06:39] * DanioTv [DanioTv@notlogged] has joined #minecrafthelp
#320 [06:39] * DanioTv [DanioTv@notlogged] has quit. (Client Quit)
#321 [06:42] <Kacpercio> hello can anyone HELP please, we have bought new graphics card Geforce GTX 1070 but we can't open minecraft now please see link http://paste.ubuntu.com/23682149/
#322 [06:42] <Kacpercio> I have follow all instruction, installed new Java but still doesn't work
#323 [06:43] <Kacpercio> :(
#324 [06:43] * jason64 [jason64@notlogged] has joined #minecrafthelp
#325 [06:44] * ItisPB [ItisPB@notlogged] has joined #minecrafthelp
#326 [06:44] * jason64 [jason64@notlogged] has quit. (Client Quit)
#327 [06:44] <Andrio> Kacpercio, you'll probably need to either disable your AMD integrated graphics or force Java to use the NVIDIA card
#328 [06:44] <Andrio> I don't know how to do either, I'm afraid.
#329 [06:45] <Kacpercio> I'm not a computer expert so don't know how to do it, can you please let me know where to look
#330 [06:45] <Andrio> I'd try Control Panel
#331 [06:45] <Andrio> (it's in the Windows key+X menu)
#332 [06:46] <Kacpercio> Ok
#333 [06:46] <Kacpercio> Andrio how do I force Java to use NVIDIA card ?
#334 [06:51] <ItisPB> I started up minecraft and after the "runtime" it said "unable to start Minecraft Runtime Environment. this is most likely caused by a corruption. please try to reinstall Minecraft" I have reinstalled it 2 or 3 times. how should I do?
#335 [06:59] * efe [efe@notlogged] has joined #minecrafthelp
#336 [07:00] * efe [efe@notlogged] has quit. (Client Quit)
#337 [07:13] * Frici322 [Frici322@notlogged] has joined #minecrafthelp
#338 [07:16] * Frici322 [Frici322@notlogged] has quit. (Ping timeout: 195 seconds)
#339 [07:19] <Kacpercio> where in control panel I can either disable AMD integrated graphics or force Java to use the NVIDIA card ?
#340 [07:20] <Kacpercio> can someone please help ? I promise my son that he can play minecraft but we can't open it http://paste.ubuntu.com/23682149/
#341 [07:22] * renesan1 [renesan1@notlogged] has joined #minecrafthelp
#342 [07:22] * sniper45yt [sniper45yt@notlogged] has joined #minecrafthelp
#343 [07:23] * kayleighmurphy [kayleighmurphy@notlogged] has joined #minecrafthelp
#344 [07:24] <sniper45yt> I have installed windows 10 then i have reinstalled windows 7 and now it give me a problem and it says that no opengl found in the current thread. I followed all the steps to fix it and when i installed intel app to search i haven`t got anything
#345 [07:24] <sniper45yt> it said no drivers found for this product
#346 [07:24] * kayleighmurphy [kayleighmurphy@notlogged] has quit. (Client Quit)
#347 [07:24] * flydog99 [flydog99@notlogged] has joined #minecrafthelp
#348 [07:25] <Andrio> ??> sniper45yt win/DXDiag
#349 [07:25] <Absol> sniper45yt: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#350 [07:25] <flydog99> i need help
#351 [07:25] * kayleighmurphy [kayleighmurphy@notlogged] has joined #minecrafthelp
#352 [07:25] <sniper45yt> i have already and nothing happened
#353 [07:25] <sniper45yt> still the same as before
#354 [07:25] * kayleighmurphy [kayleighmurphy@notlogged] has quit. (Client Quit)
#355 [07:26] <sniper45yt> so?
#356 [07:26] <sniper45yt> what can i do in this instance?
#357 [07:26] <sniper45yt> http://paste.ubuntu.com/23682277/
#358 [07:27] <Andrio> Well, another case where the auto-detector failed.
#359 [07:27] <Andrio> sniper45yt, install this driver: https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
#360 [07:30] * flydog99 [flydog99@notlogged] has quit. (Ping timeout: 195 seconds)
#361 [07:39] * GameraForM [GameraForM@notlogged] has joined #minecrafthelp
#362 [07:39] * wisnu [wisnu@notlogged] has joined #minecrafthelp
#363 [07:42] * LoudMantella [LoudMantella@notlogged] has joined #minecrafthelp
#364 [07:46] <LoudMantella> Hello, is it possible to play minecraft for two players on two computers under one mojang account while having just one minecraft game purchased for that account?
#365 [07:46] * flydog99 [flydog99@notlogged] has joined #minecrafthelp
#366 [07:46] * GameraForM [GameraForM@notlogged] has quit. (Ping timeout: 195 seconds)
#367 [07:46] <flydog99> my minecraft i crashing
#368 [07:47] * flydog99 [flydog99@notlogged] has quit. (Client Quit)
#369 [07:50] <Andrio> LoudMantella, in single player only.
#370 [07:51] <LoudMantella> Andrio, it means that if I want to play local multiplayer with my son, I need to buy the game twice?
#371 [07:51] <Andrio> I believe so, yes.
#372 [07:55] <LoudMantella> Andrio, is it sure? No other way? In this case I need to create new mojang account, buy the game and then logg in with two separete accounts and everything will work..?
#373 [07:55] <Andrio> mm
#374 [07:56] <LoudMantella> thank you
#375 [08:03] * minecrafthelp494 [minecrafthelp494@notlogged] has joined #minecrafthelp
#376 [08:07] * wisnu [wisnu@notlogged] has quit. (Ping timeout: 195 seconds)
#377 [08:12] * mjgamer [mjgamer@notlogged] has joined #minecrafthelp
#378 [08:13] * mjgamer [mjgamer@notlogged] has quit. (Client Quit)
#379 [08:14] * Koen [Koen@notlogged] has joined #minecrafthelp
#380 [08:14] * Koen [Koen@notlogged] has quit. (Client Quit)
#381 [08:26] * MinescorerHD_YT_ [MinescorerHD_YT_@notlogged] has joined #minecrafthelp
#382 [08:27] <MinescorerHD_YT_> Minecraft doesn't work
#383 [08:27] <MinescorerHD_YT_> I don't know why
#384 [08:27] <MinescorerHD_YT_> it crash
#385 [08:28] * MinescorerHD_YT_ [MinescorerHD_YT_@notlogged] has quit. (Client Quit)
#386 [08:38] * phoreverman [phoreverman@notlogged] has joined #minecrafthelp
#387 [08:38] * phoreverman [phoreverman@notlogged] has quit. (Client Quit)
#388 [08:40] * inflexion [inflexion@notlogged] has joined #minecrafthelp
#389 [08:40] <inflexion> hello
#390 [08:40] * isaac94875 [isaac94875@notlogged] has joined #minecrafthelp
#391 [08:40] <inflexion> My old email was compromised and they stole my Minecraft account
#392 [08:40] <inflexion> How can I get my minecraft account back?
#393 [08:41] <isaac94875> my minecraft just wont load
#394 [08:41] * inflexion [inflexion@notlogged] has quit. (Client Quit)
#395 [08:41] * isaac94875 [isaac94875@notlogged] has quit. (Client Quit)
#396 [08:45] <Lord_Ralex> !msg Welcome to the Minecraft community-ran help center. Note that because of the holidays, you may not get replies quickly. Please be patient and do not spam, and someone will eventually be around to help. Happy holidays!
#397 [08:46] <Lord_Ralex> sigh
#398 [08:46] <Lord_Ralex> !msg
#399 [08:46] <Lord_Ralex> !motd
#400 [08:47] <Lord_Ralex> !message Welcome to the Minecraft community-ran help center. Note that because of the holidays, you may not get replies quickly. Please be patient and do not spam, and someone will eventually be around to help. Happy holidays!
#401 [08:47] <Lord_Ralex> !message Welcome to the Minecraft community-ran help center. Note that because of the holidays, you may not get replies quickly. Please be patient and do not spam, and someone will eventually be around to help. Happy holidays!
#402 [08:47] * Lord_Ralex [Lord_Ralex@notlogged] has left #minecrafthelp
#403 [08:47] * Lord_Ralex [Lord_Ralex@notlogged] has joined #minecrafthelp
#404 [08:47] * GGmorena9 [GGmorena9@notlogged] has quit. (Ping timeout: 195 seconds)
#405 [08:52] * id2is [id2is@notlogged] has joined #minecrafthelp
#406 [08:52] * id2is [id2is@notlogged] has joined #minecrafthelp
#407 [08:52] * id2is [id2is@notlogged] has left #minecrafthelp
#408 [08:52] * FlyLikeDie [FlyLikeDie@notlogged] has joined #minecrafthelp
#409 [08:53] * FlyLikeDie [FlyLikeDie@notlogged] has quit. (Client Quit)
#410 [08:55] * taya [taya@notlogged] has joined #minecrafthelp
#411 [08:55] <taya> hello im having trouble remembering my username
#412 [08:56] * Akuma_ [Akuma_@notlogged] has quit. (Ping timeout: 195 seconds)
#413 [08:56] * Akuma [Akuma@notlogged] has quit. (Ping timeout: 195 seconds)
#414 [09:00] * GummyBear234 [GummyBear234@notlogged] has joined #minecrafthelp
#415 [09:00] * Kacpercio [Kacpercio@notlogged] has quit. (Ping timeout: 195 seconds)
#416 [09:00] * GummyBear234 [GummyBear234@notlogged] has quit. (Client Quit)
#417 [09:05] * Philzkilz [Philzkilz@notlogged] has joined #minecrafthelp
#418 [09:07] * Carl [Carl@notlogged] has joined #minecrafthelp
#419 [09:08] <Philzkilz> If I bought the full version of the game for the 20 dollar price and was wondering if I am able to get the pocket version of the game without t being charged for the 7 dollars I was told there was a d
#420 [09:09] <Philzkilz> Way to download it by signing in with my mojang account
#421 [09:11] * Sweatychild [Sweatychild@notlogged] has joined #minecrafthelp
#422 [09:11] <Carl> Hey guys I'm having problems buying minecraft PC . I'm buying with PayPal but an error comes up when I do .The card has enough money and is up to date.I tried credit card but it also failed.
#423 [09:12] <Sweatychild> I need help. I boot up minecraft and it randomly crashes with the "Incremental cms deprecated" glitch.
#424 [09:13] <Carl> Hey guys I'm having problems buying minecraft PC . I'm buying with PayPal but an error comes up when I do .The card has enough money and is up to date.I tried credit card but it also failed.
#425 [09:14] <Sweatychild> Carl, make sure you are using the correct account details, you could be putting the username/acc credentials wrong.
#426 [09:16] * Iharada [Iharada@notlogged] has joined #minecrafthelp
#427 [09:16] * Iharada [Iharada@notlogged] has joined #minecrafthelp
#428 [09:17] * Iharada [Iharada@notlogged] has left #minecrafthelp
#429 [09:19] * Sweatychild [Sweatychild@notlogged] has quit. (Ping timeout: 195 seconds)
#430 [09:19] * opmc [opmc@notlogged] has joined #minecrafthelp
#431 [09:27] * Carl [Carl@notlogged] has quit. (Ping timeout: 195 seconds)
#432 [09:29] * Claudinho [Claudinho@notlogged] has joined #minecrafthelp
#433 [09:29] <Claudinho> Hola
#434 [09:30] <Claudinho> Me sale un error y no le deja entrar a mi cuenta.
#435 [09:30] * UniverseRocket [UniverseRocket@notlogged] has joined #minecrafthelp
#436 [09:31] <UniverseRocket> Hello I have a problem with minecraft crashing every time i open a world if anyone could help
#437 [09:32] <UniverseRocket> crash log
#438 [09:32] <UniverseRocket> Completely ignored arguments: [--nativeLauncherVersion, 307] [09:25:50] [Client thread/INFO]: Setting user: UniverseRocket [09:25:56] [Client thread/INFO]: LWJGL Version: 2.9.4 [09:25:59] [Client thread/INFO]: Reloading ResourceManager: Default [09:26:02] [Sound Library Loader/INFO]: Starting up SoundSystem... [09:26:02] [Thread-5/INFO]: Initializing LWJGL OpenAL [09:26:02] [Thread-5/INFO]: (The LWJGL binding of OpenAL. F
#439 [09:32] <mattym> ??> UniverseRocket launcher/crash-log
#440 [09:32] <Absol> UniverseRocket: We need to see your crash log, which appears after a crash.
#441 [09:32] <Absol> UniverseRocket: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#442 [09:32] <UniverseRocket> ok
#443 [09:33] * DragonGamesRJ [DragonGamesRJ@notlogged] has joined #minecrafthelp
#444 [09:33] <UniverseRocket> Completely ignored arguments: [--nativeLauncherVersion, 307] [09:25:50] [Client thread/INFO]: Setting user: UniverseRocket [09:25:56] [Client thread/INFO]: LWJGL Version: 2.9.4 [09:25:59] [Client thread/INFO]: Reloading ResourceManager: Default [09:26:02] [Sound Library Loader/INFO]: Starting up SoundSystem... [09:26:02] [Thread-5/INFO]: Initializing LWJGL OpenAL [09:26:02] [Thread-5/INFO]: (The LWJGL binding of OpenAL. F
#445 [09:33] <UniverseRocket> there it is
#446 [09:33] <mattym> UniverseRocket, Read the instructions
#447 [09:34] * Claudinho [Claudinho@notlogged] has quit. (Ping timeout: 195 seconds)
#448 [09:34] <DragonGamesRJ> One quest for why im need use Java to play Minecraft ?
#449 [09:34] <UniverseRocket> i need to eat breakfast brb
#450 [09:34] <mattym> DragonGamesRJ, What?
#451 [09:34] * UniverseRocket [UniverseRocket@notlogged] has quit. (Client Quit)
#452 [09:35] <DragonGamesRJ> For why im need use java to play minecraft ?
#453 [09:35] <mattym> DragonGamesRJ, Because Minecraft is a java program
#454 [09:35] <DragonGamesRJ> How of Minecraft Windows 10 Edition
#455 [09:35] * JustReloaded [JustReloaded@notlogged] has joined #minecrafthelp
#456 [09:35] <JustReloaded> My camera bends in minecraft I am very short and dan she turns the camera around 180 ° you can / can help me please
#457 [09:37] * Dev [Dev@notlogged] has joined #minecrafthelp
#458 [09:37] <JustReloaded> My camera bends in minecraft I am very short and dan she turns the camera around 180 ° you can / can help me please
#459 [09:38] * Dev [Dev@notlogged] has quit. (Client Quit)
#460 [09:39] * DragonGamesRJ [DragonGamesRJ@notlogged] has quit. (Ping timeout: 195 seconds)
#461 [09:39] * DragonGamesRJ [DragonGamesRJ@notlogged] has joined #minecrafthelp
#462 [09:39] <DragonGamesRJ> Mattym, if I restart my pc to Windows 7 has how to format without losing the program
#463 [09:43] * DragonGamesRJ [DragonGamesRJ@notlogged] has quit. (Ping timeout: 195 seconds)
#464 [09:44] * Jonas [Jonas@notlogged] has joined #minecrafthelp
#465 [09:45] <Jonas> I need a new Windows 10 Edition Gift code scince i had a problem with mine
#466 [09:53] * UniverseRocket [UniverseRocket@notlogged] has joined #minecrafthelp
#467 [09:54] <UniverseRocket> hello i have problems with minecraft crashing after every time i open up a world
#468 [09:56] <UniverseRocket> do you need a crash log or something?
#469 [09:57] * Demdisco [Demdisco@notlogged] has joined #minecrafthelp
#470 [09:57] <Demdisco> Hello? Is there any way for customer support live chat directly or nah?
#471 [09:58] <UniverseRocket> idk
#472 [09:59] <UniverseRocket> i need help with minecraft crashing every time i open a world
#473 [10:00] <UniverseRocket> crash log
#474 [10:00] <Demdisco> Hello? Is there any way for customer support live chat directly or nah?
#475 [10:01] <UniverseRocket> game output
#476 [10:01] <UniverseRocket> ?
#477 [10:01] <Demdisco> Universe, I'll try to help you
#478 [10:01] <Demdisco> Is your client modded?
#479 [10:01] <UniverseRocket> nope
#480 [10:01] <Demdisco> Is this world oudated?
#481 [10:01] <UniverseRocket> its on 1.11.2
#482 [10:02] <Demdisco> Was this created on a previous version?
#483 [10:02] * GamingLP2005 [GamingLP2005@notlogged] has joined #minecrafthelp
#484 [10:02] <UniverseRocket> al versions crash
#485 [10:02] <Demdisco> What are your pc specs?
#486 [10:02] * Carl [Carl@notlogged] has joined #minecrafthelp
#487 [10:02] <mattym> UniverseRocket, Get the crash log the way you were instructed before
#488 [10:02] <UniverseRocket> hmmm
#489 [10:02] <UniverseRocket> ok
#490 [10:02] <Demdisco> In other words, is it strong?
#491 [10:02] <Carl> Hey guys how can I change my email?
#492 [10:02] <UniverseRocket> hey mattym what do i copy
#493 [10:03] <mattym> Carl, Do you currently have access to your account, and the current email on it?
#494 [10:03] <mattym> ??> UniverseRocket launcher/crash-log
#495 [10:03] <Absol> UniverseRocket: We need to see your crash log, which appears after a crash.
#496 [10:03] <Absol> UniverseRocket: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#497 [10:03] <Carl> mattym, yes i do
#498 [10:03] * GamingLP2005 [GamingLP2005@notlogged] has quit. (Client Quit)
#499 [10:03] <mattym> Carl, Log in at account.mojang.com/me move your mouse/cursor to the place where it says My Account, then go to Settings. In there you can edit/change the email
#500 [10:04] <UniverseRocket> i dont have a crash log or i dont know what im doing
#501 [10:04] <mattym> UniverseRocket, If the game is crashing, then you have a crash log
#502 [10:04] <Demdisco> Hello? Is there any way for customer support live chat directly or nah?
#503 [10:05] <mattym> Demdisco, What is the issue you have?
#504 [10:05] <Demdisco> I don't have access to my previous email, and the security questions are old as hell.
#505 [10:05] <mattym> ??> Demdisco account/send-email
#506 [10:05] <Absol> Demdisco: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#507 [10:05] <Absol> Demdisco: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#508 [10:05] <UniverseRocket> the tabs on the top just say: Update Notes, Launcher Log, Game output (UniverseRocket)
#509 [10:05] <Demdisco> What do you mean by account/send-email?
#510 [10:05] <mattym> UniverseRocket, Did you try to start the game, until it crashed
#511 [10:06] <mattym> Demdisco, Read the instructions from Absol
#512 [10:06] <Carl> mattym, it says Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#513 [10:06] <Demdisco> Oh okay..?
#514 [10:06] <Demdisco> I already waited 3 months
#515 [10:06] <Demdisco> Twice, and 0 replies
#516 [10:06] <mattym> ??> Carl account/send-email
#517 [10:06] <Absol> Carl: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#518 [10:06] <Absol> Carl: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#519 [10:06] <mattym> Demdisco, Did you include all the info in the form?
#520 [10:06] <Demdisco> Ye
#521 [10:06] <UniverseRocket> um what does that mean
#522 [10:07] <mattym> UniverseRocket, Very simple, if you dont have a crash log, the game hasnt crashed.
#523 [10:07] <UniverseRocket> oh ok
#524 [10:07] <UniverseRocket> then what do i do
#525 [10:07] <mattym> UniverseRocket, Try to play the game, when it crashes, get me the crash log
#526 [10:07] <UniverseRocket> ok
#527 [10:07] <mattym> Demdisco, If you didnt get a reply, you didnt include all the required info.
#528 [10:08] <Demdisco> I did, but fine, I'll send another one
#529 [10:10] <UniverseRocket> I played and it just crashed when i opened my new world. And it doesnt have a crash log
#530 [10:10] <Demdisco> Universe, the crash log is inside the crashlog folder.
#531 [10:10] <mattym> UniverseRocket, Get me both the launcher log and game output
#532 [10:10] <mattym> UniverseRocket, Via the paste site as instructed
#533 [10:11] <UniverseRocket> ok
#534 [10:11] <Carl> mattym,Absol Thank you guys
#535 [10:12] <UniverseRocket> game output: http://paste.ubuntu.com/23682901/
#536 [10:12] <mattym> UniverseRocket, Ok
#537 [10:12] <mattym> UniverseRocket, No need for the other
#538 [10:12] <UniverseRocket> yeah im getting it
#539 [10:12] <mattym> UniverseRocket, You can get to the main menu before you have an issue right?
#540 [10:13] <Demdisco> Mattym, is the transaction number a complete must?
#541 [10:13] <UniverseRocket> yes i can get on the main menyu but i cant open up a world
#542 [10:14] <mattym> UniverseRocket, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#543 [10:14] <UniverseRocket> launcher log: http://paste.ubuntu.com/23682905/
#544 [10:14] <UniverseRocket> ok
#545 [10:14] <UniverseRocket> what do VBO's do
#546 [10:15] <mattym> UniverseRocket, Something your computer cant support
#547 [10:15] <UniverseRocket> ok
#548 [10:15] <UniverseRocket> :)
#549 [10:15] <Demdisco> When contacting support, is the transaction id an absolute must?
#550 [10:16] <UniverseRocket> YES
#551 [10:16] <UniverseRocket> THX
#552 [10:16] <UniverseRocket> MATTYM
#553 [10:16] <UniverseRocket> :)
#554 [10:16] * anon [anon@notlogged] has joined #minecrafthelp
#555 [10:16] * Beastyboii24 [Beastyboii24@notlogged] has joined #minecrafthelp
#556 [10:16] <UniverseRocket> merry christmas and happy new year
#557 [10:16] <UniverseRocket> It works
#558 [10:17] <anon> hi, can someon help me with 2 mods? veinminer and excompressum. compressed crook wont work with leaves
#559 [10:17] <mattym> Demdisco, Yeah
#560 [10:17] <Demdisco> What if I'm unable to provide it?
#561 [10:17] <mattym> Demdisco, Its the proof of ownership.
#562 [10:17] <mattym> ??> Demdisco account/trans-id
#563 [10:17] <Absol> Demdisco: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#564 [10:17] <Demdisco> The account is over 7 years old. It's impossible.
#565 [10:17] <mattym> Demdisco, Check the link from Absol to see if you have another way to find it.
#566 [10:17] <mattym> ??> anon mods
#567 [10:17] <Absol> anon: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#568 [10:17] <Absol> anon: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#569 [10:17] <Beastyboii24> How can I play minecraft on my account if my brother bought it on his account?
#570 [10:18] * simon [simon@notlogged] has joined #minecrafthelp
#571 [10:18] * simon [simon@notlogged] has quit. (Client Quit)
#572 [10:18] * UniverseRocket [UniverseRocket@notlogged] has quit. (Quit: Web client closed)
#573 [10:18] <anon> thanks absol, i will try it in #ftb
#574 [10:19] <mattym> Beastyboii24, Buy it on your account as well.
#575 [10:20] <Beastyboii24> Is that the only wayyy??
#576 [10:21] <Beastyboii24> That I can play on my account?
#577 [10:22] <mattym> Beastyboii24, Yes
#578 [10:27] * ChaosLP44 [ChaosLP44@notlogged] has joined #minecrafthelp
#579 [10:27] <taya> hey im having problems accesing my username
#580 [10:28] * Demdisco [Demdisco@notlogged] has quit. (Ping timeout: 195 seconds)
#581 [10:28] <ChaosLP44> My minecraft acc dont lig in to the game i changed my computer today because my other pc is crashed 6 months ago what can i do ?
#582 [10:29] * ChaosLP44 [ChaosLP44@notlogged] has quit. (Client Quit)
#583 [10:33] * taya [taya@notlogged] has quit. (Quit: Web client closed)
#584 [10:42] * ati001 [ati001@notlogged] has joined #minecrafthelp
#585 [10:44] * Jonas [Jonas@notlogged] has quit. (Quit: Web client closed)
#586 [10:44] * Rachell25 [Rachell25@notlogged] has joined #minecrafthelp
#587 [10:47] * pablo [pablo@notlogged] has joined #minecrafthelp
#588 [10:47] * pablo [pablo@notlogged] has quit. (Client Quit)
#589 [10:48] <ati001> Yesterday I bought minecraft, I activated it with the code I got. But I only can log in to Mojang, and I can't log into Minecraft. It says: Sorry, but we couldn't connect to our servers. Please make sure that you are online ( no name matching authserves.mojang.com found)
#590 [10:48] <mattym> ??> ati001 tools/hjt
#591 [10:48] <Absol> ati001: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#592 [10:48] <Absol> ati001: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#593 [10:51] * samgondel265 [samgondel265@notlogged] has joined #minecrafthelp
#594 [10:51] <samgondel265> Can domeone help?
#595 [10:51] <Rachell25> Hey my name is Rachel and I'm trying to make my own server for my Minecraft PC but it's not working like it's supposed to. I follow directions on how to setup a server correctly and make sure the Java is updated to latest version but every time I try run the server it keep closing instantly instead of opening other files so I could change eula=false into true but like I said keep closing. My PC is I Windows 10 HP des
#596 [10:51] <samgondel265> someone
#597 [10:52] <mattym> Rachell25, Did you make a batch file?
#598 [10:52] <mattym> samgondel265, Explain the issue
#599 [10:53] <samgondel265> Can u help i have this error and cant login (CertificateExeption: No name matching authserver.mojang.com found)
#600 [10:53] <mattym> ??> samgondel265 tools/hjt
#601 [10:53] <Absol> samgondel265: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#602 [10:53] <Absol> samgondel265: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#603 [10:53] <samgondel265> I troed everything to fix it
#604 [10:53] <samgondel265> Tried
#605 [10:54] * ImPvPDK [ImPvPDK@notlogged] has joined #minecrafthelp
#606 [10:54] * ati001 [ati001@notlogged] has quit. (Quit: Web client closed)
#607 [10:55] <Rachell25> what is a batch file
#608 [10:55] <mattym> ??> Rachell25 mp/server-setup
#609 [10:55] <Absol> Rachell25: Lots of information about setting up a server can be found here: http://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#610 [10:55] <mattym> Rachell25, Please make sure you read all the information in the link Absol provided
#611 [10:55] <ImPvPDK> Yes um i just downloaded mc on my pc i got for christmas and when i run mc it crasges and says soemthing about the drivers i have the directx report if u needd
#612 [10:56] <mattym> ImPvPDK, Can you provide the paste.ubuntu link to that report?
#613 [10:56] <samgondel265> This better work or i cry
#614 [10:56] <ImPvPDK> http://paste.ubuntu.com/23683112/
#615 [10:56] <mattym> ImPvPDK, One moment
#616 [10:57] <ImPvPDK> There it is mattym
#617 [10:57] * mini [mini@notlogged] has joined #minecrafthelp
#618 [10:57] * WidoGames [WidoGames@notlogged] has joined #minecrafthelp
#619 [10:57] <WidoGames> hi?
#620 [10:57] <mattym> ImPvPDK, Download and Install the Catalyst Software Suite from this page http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
#621 [10:57] <mini> how do i vertify my mail????????????
#622 [10:58] <WidoGames> help pls
#623 [10:58] <mattym> mini, You go into your email, and find the message they sent you.
#624 [10:58] <mini> this shit aint working
#625 [10:58] <Absol> mini: Please keep it civil
#626 [10:58] <ImPvPDK> Ok
#627 [10:58] <mattym> WidoGames, Did you read the welcome messages? Please explain the issue.
#628 [10:58] <mini> but i dont recive a maill...
#629 [10:58] <WidoGames> http://paste.ubuntu.com/23683132/ mi game is crashed
#630 [10:59] <mattym> mini, Who is your email provider?
#631 [10:59] <mini> outlook i think
#632 [10:59] <mattym> WidoGames, Can you copy the entire dxdiag report to the paste site, and get a new link
#633 [10:59] <WidoGames> yes link http://paste.ubuntu.com/23683132/
#634 [10:59] <mattym> mini, Thats a client, what comes after the @ in your email
#635 [10:59] <mattym> WidoGames, Read what I said
#636 [10:59] <mini> ohh, hotmail
#637 [10:59] <mattym> WidoGames, That is not the full report
#638 [11:00] <mattym> ??> mini account/email-missing
#639 [11:00] <Absol> mini: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#640 [11:00] <Absol> mini: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#641 [11:00] <Rachell25> i made minecraft its on folder and put in the right command also made sure to save as something.bat and i still have the same problems
#642 [11:00] * stdyrmx [stdyrmx@notlogged] has joined #minecrafthelp
#643 [11:00] <mattym> Rachell25, Are you using the .bat file to start it
#644 [11:00] <stdyrmx> hi can anyone tell me how to install plugins on a localhost server?
#645 [11:00] <Rachell25> yes
#646 [11:00] <mattym> stdyrmx, No
#647 [11:00] <mattym> ??> stdyrmx mods
#648 [11:00] <Absol> stdyrmx: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#649 [11:00] <Absol> stdyrmx: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#650 [11:01] <WidoGames> me copu new link?
#651 [11:01] <WidoGames> copy*
#652 [11:01] <WidoGames> link ubuntu
#653 [11:01] * mini [mini@notlogged] has quit. (Client Quit)
#654 [11:01] <mattym> WidoGames, make sure you copy all of the dxdiag report, then get a new link
#655 [11:02] <samgondel265> The hijqck app wont open
#656 [11:02] <WidoGames> okay
#657 [11:02] <samgondel265> Prob its loading
#658 [11:02] <mattym> Rachell25, Can you get me the contents of your .bat file, copy it to paste.ubuntu.com and get me the link to it
#659 [11:02] <samgondel265> Nvm it opened
#660 [11:03] * WidoGames_ [WidoGames_@notlogged] has joined #minecrafthelp
#661 [11:03] * WidoGames_ [WidoGames_@notlogged] has quit. (Client Quit)
#662 [11:03] * anon [anon@notlogged] has quit. (Ping timeout: 195 seconds)
#663 [11:03] * Ahscasual [Ahscasual@notlogged] has joined #minecrafthelp
#664 [11:03] <Ahscasual> i need help!
#665 [11:03] * et [et@notlogged] has joined #minecrafthelp
#666 [11:03] <samgondel265> Does the hijack even work?
#667 [11:04] <mattym> samgondel265, Read the instructions.
#668 [11:04] <WidoGames> mattym link
#669 [11:04] <Ahscasual> why cant i join minecraft
#670 [11:04] <WidoGames> http://paste.ubuntu.com/23683157/
#671 [11:04] * et [et@notlogged] has quit. (Client Quit)
#672 [11:04] <mattym> Ahscasual, What happens when you try?
#673 [11:04] <Ahscasual> it crashes
#674 [11:04] <mattym> WidoGames, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22167
#675 [11:04] <mattym> ??> Ahscasual launcher/crash-log
#676 [11:04] <Absol> Ahscasual: We need to see your crash log, which appears after a crash.
#677 [11:04] <Absol> Ahscasual: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#678 [11:05] * ImPvPDK [ImPvPDK@notlogged] has quit. (Quit: Web client closed)
#679 [11:05] <stdyrmx> mattym: are there any other channels?
#680 [11:05] <stdyrmx> for plugins?
#681 [11:05] <Ahscasual> my crash log is http://paste.ubuntu.com/23683164/
#682 [11:06] <mattym> stdyrmx, You could look around, im sure there are other support resources for them
#683 [11:06] <mattym> ??> Ahscasual win/dxdiag
#684 [11:06] <Absol> Ahscasual: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#685 [11:07] <Ahscasual> i already did that it didnt work
#686 [11:07] * WidoGames [WidoGames@notlogged] has quit. (Ping timeout: 195 seconds)
#687 [11:08] <mattym> Ahscasual, Its not supposed to fix it, its to gather more information
#688 [11:08] <Ahscasual> oh
#689 [11:08] <samgondel265> Lemme go on the computer brb
#690 [11:08] * LauchigeBeefie [LauchigeBeefie@notlogged] has joined #minecrafthelp
#691 [11:08] <Rachell25> um how would i do that?
#692 [11:09] <mattym> Rachell25, You entered text into your .bat file right?
#693 [11:09] * LauchigeBeefie [LauchigeBeefie@notlogged] has quit. (Client Quit)
#694 [11:09] * samgondel265_ [samgondel265_@notlogged] has joined #minecrafthelp
#695 [11:10] <samgondel265_> k
#696 [11:10] <Rachell25> yes
#697 [11:10] <samgondel265_> how can i screenshot on dektop? bc idk wat the app issaying
#698 [11:11] <mattym> samgondel265_, Hit ok and it should continue
#699 [11:11] <mattym> Rachell25, Right click the .bat file, and select edit, then copy what you wrote in it, to show me
#700 [11:11] <samgondel265_> it doesnt say the minecraft problem tho
#701 [11:11] <Rachell25> oh ok
#702 [11:11] <mattym> samgondel265_, It wouldnt
#703 [11:11] <samgondel265_> k then wat do i do now?
#704 [11:12] * samgondel265 [samgondel265@notlogged] has quit. (Ping timeout: 195 seconds)
#705 [11:12] <mattym> samgondel265_, Ill send the instructions again
#706 [11:12] <mattym> ??> samgondel265_ tools/hjt
#707 [11:12] <Absol> samgondel265_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#708 [11:12] <Absol> samgondel265_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#709 [11:12] * stdyrmx_ [stdyrmx_@notlogged] has joined #minecrafthelp
#710 [11:12] * stdyrmx_ [stdyrmx_@notlogged] has quit. (Client Quit)
#711 [11:12] * stdyrmx [stdyrmx@notlogged] has quit. (Quit: Web client closed)
#712 [11:12] <Rachell25> java -Xmx1024M -Xms1024M -jar minecraft_server.jar nogui
#713 [11:13] <mattym> Rachell25, Ok, and what is the name of the file you downloaded for the server?
#714 [11:13] <samgondel265_> http://paste.ubuntu.com/23683271/
#715 [11:14] <mattym> ??> samgondel265_ info/mcleaks
#716 [11:14] <Absol> samgondel265_: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#717 [11:14] <Absol> samgondel265_: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#718 [11:14] <mattym> samgondel265_, You will need the following instructions in order to fix your hosts file
#719 [11:14] <mattym> ??> samgondel265_ win/hosts/edit
#720 [11:14] <samgondel265_> k
#721 [11:14] <Absol> samgondel265_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#722 [11:14] <Absol> samgondel265_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#723 [11:14] <Rachell25> Minecraft Server 1.11
#724 [11:15] <mattym> Rachell25, Well, the text in the .bat file needs to match the name of the .jar file you have
#725 [11:16] <samgondel265_> after i open file?
#726 [11:16] <mattym> samgondel265_, Read back to everything that was said
#727 [11:16] <Rachell25> or for the .bat thing i put Run.bat
#728 [11:16] <mattym> Rachell25, The command in the .bat file
#729 [11:17] <mattym> Rachell25, where you have minecraft_server.jar , it needs to be changed to match the file name of the one you downloaded
#730 [11:17] <samgondel265_> wat do i click to enter?
#731 [11:18] <Rachell25> so put minecraft server 1.11 on the .bat file?
#732 [11:18] <samgondel265_> it says 137.74.166.76 authserver.mojang.com 137.74.166.76 sessionserver.mojang.com when i clickd open
#733 [11:18] * Needinghelp [Needinghelp@notlogged] has joined #minecrafthelp
#734 [11:19] <samgondel265_> hello?
#735 [11:19] * opmc [opmc@notlogged] has quit. (Ping timeout: 189 seconds)
#736 [11:19] <Needinghelp> Hi,i need help
#737 [11:20] <samgondel265_> rachll25 it says 137.74.166.76 authserver.mojang.com 137.74.166.76 sessionserver.mojang.com
#738 [11:21] <mattym> Rachell25, The exact name of the file you downlaoded
#739 [11:21] <samgondel265_> y is everyone quiet?
#740 [11:22] * amy [amy@notlogged] has joined #minecrafthelp
#741 [11:22] * amy [amy@notlogged] has joined #minecrafthelp
#742 [11:22] * Needinghelp [Needinghelp@notlogged] has left #minecrafthelp
#743 [11:22] * Needinghelp [Needinghelp@notlogged] has joined #minecrafthelp
#744 [11:22] <Needinghelp> i need help please
#745 [11:22] <samgondel265_> needinghelp wait for someone to help
#746 [11:22] <mattym> samgondel265_, Delete the lines with mojang in it, and then save it
#747 [11:23] <samgondel265_> i see no lines
#748 [11:23] <mattym> Needinghelp, explain the issue
#749 [11:23] <samgondel265_> mattym can u pastebin wat u talking about so i can know wat u talking about lines?
#750 [11:24] <GreyVulpine> <samgondel265_> rachll25 it says 137.74.166.76 authserver.mojang.com 137.74.166.76 sessionserver.mojang.com
#751 [11:24] <GreyVulpine> samgondel265_ - Delete those two that say that
#752 [11:24] <samgondel265_> then type mojang?
#753 [11:24] <samgondel265_> only?
#754 [11:24] <GreyVulpine> samgondel265_ - No, do not type anything at all
#755 [11:24] <samgondel265_> oh
#756 [11:24] <GreyVulpine> samgondel265_ - Only delete those two
#757 [11:24] <samgondel265_> k
#758 [11:24] <GreyVulpine> samgondel265_ - Save the file, then try minecraft
#759 [11:25] <samgondel265_> OMG TY
#760 [11:25] <samgondel265_> ur the best staff i ever had
#761 [11:25] <samgondel265_> bye everyone :D
#762 [11:25] <samgondel265_> bye everyone :D
#763 [11:26] * samgondel265_ [samgondel265_@notlogged] has left #minecrafthelp
#764 [11:28] <Rachell25> ok i changed the file to same name as the folder name and its still doing the samething
#765 [11:28] <mattym> Rachell25, No
#766 [11:28] <mattym> Rachell25, You need to edit the text in the .bat file
#767 [11:28] * Matthew_ [Matthew_@notlogged] has joined #minecrafthelp
#768 [11:29] <mattym> Rachell25, That text tells it what file to run
#769 [11:29] <mattym> Rachell25, Right now, you are telling it to run a file that does not exist
#770 [11:29] <Rachell25> srry im new to this i always played minecraft on ps3 and ps4
#771 [11:29] <mattym> Rachell25, You need to change the text inside the file to match the name of the .jar file you downloaded for the server
#772 [11:29] <Matthew_> I cant play mc pc it keeps crashing
#773 [11:30] <mattym> ??> Matthew_ launcher/crash-log
#774 [11:30] <Absol> Matthew_: We need to see your crash log, which appears after a crash.
#775 [11:30] <Absol> Matthew_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#776 [11:31] <Needinghelp> i need help
#777 [11:31] <mattym> Rachell25, This was all written in the instructions that were linked. You need to read through it all, as there are more steps than just downloading and running it.
#778 [11:31] <mattym> ??> Needinghelp ask
#779 [11:31] <Absol> Needinghelp: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#780 [11:31] <Absol> Needinghelp: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#781 [11:31] <Needinghelp> ok
#782 [11:31] <Needinghelp> i cant login at all
#783 [11:31] <mattym> Needinghelp, What happens when you try?
#784 [11:32] <Needinghelp> the error is: no name matching authserver.mojang.com
#785 [11:32] <mattym> ??> Needinghelp tools/hjt
#786 [11:32] <Absol> Needinghelp: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#787 [11:32] <Absol> Needinghelp: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#788 [11:33] * jkwhite1007 [jkwhite1007@notlogged] has joined #minecrafthelp
#789 [11:33] <Needinghelp> ok
#790 [11:33] * Matthew_ [Matthew_@notlogged] has quit. (Ping timeout: 195 seconds)
#791 [11:33] * Tri_Bolt [Tri_Bolt@notlogged] has joined #minecrafthelp
#792 [11:34] * LordGRUNDY [LordGRUNDY@notlogged] has joined #minecrafthelp
#793 [11:34] * iBurke [iBurke@notlogged] has joined #minecrafthelp
#794 [11:34] * Tri_Bolt [Tri_Bolt@notlogged] has quit. (Client Quit)
#795 [11:34] * jkwhite1007 [jkwhite1007@notlogged] has quit. (Client Quit)
#796 [11:35] <LordGRUNDY> I changed my mojang name and it reset everything on my server for attack of the b-team how do i fix that?
#797 [11:35] <mattym> LordGRUNDY, Contact that servers staff/support.
#798 [11:35] <LordGRUNDY> how?
#799 [11:35] <mattym> LordGRUNDY, Ask on that server
#800 [11:35] <Needinghelp> i know,lots of random stuff on my computer,bro dwnlds stuff
#801 [11:35] <Needinghelp> http://paste.ubuntu.com/23683374/
#802 [11:36] <iBurke> |log
#803 [11:36] * JewShiWoo [JewShiWoo@notlogged] has joined #minecrafthelp
#804 [11:36] <LordGRUNDY> how do i get to the server?
#805 [11:36] <Needinghelp> uhh
#806 [11:36] <mattym> ??> Needinghelp av/adwcleaner
#807 [11:36] <Absol> Needinghelp: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#808 [11:36] <Absol> Needinghelp: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#809 [11:37] <mattym> Needinghelp, Do the instructions Absol wrote
#810 [11:37] <JewShiWoo> why cant i sign in
#811 [11:37] <Needinghelp> K
#812 [11:37] <mattym> JewShiWoo, What happens when you try?
#813 [11:37] <Rachell25> so change java -Xmx1024M -Xms1024M -jar minecraft_server.jar nogui--intojava -Xmx1024M -Xms1024M -jar Minecraft Server 1.11.jar nogui
#814 [11:37] <LordGRUNDY> thx
#815 [11:38] <mattym> Rachell25, Yes, but that text looks wrong there should be _ instead of spaces
#816 [11:38] <Rachell25> lol ok
#817 [11:38] <mattym> Rachell25, It needs to match the file name of the jar exactly, thats how it knows it has to open that file
#818 [11:38] * Tri_Bolt [Tri_Bolt@notlogged] has joined #minecrafthelp
#819 [11:39] <Tri_Bolt> hi
#820 [11:39] <mattym> Hello
#821 [11:39] <Tri_Bolt> i deleted my mc
#822 [11:39] <Tri_Bolt> i need to pay it again for some reason
#823 [11:39] <Tri_Bolt> how to get it back
#824 [11:40] <mattym> Tri_Bolt, Did you manually delete the account?
#825 [11:40] <Tri_Bolt> idk
#826 [11:40] <Tri_Bolt> no
#827 [11:40] <Tri_Bolt> i dont think so for sure not
#828 [11:40] <mattym> Tri_Bolt, What is the actual problem you experience?
#829 [11:40] <Tri_Bolt> i can still login
#830 [11:40] <Tri_Bolt> but not in mc
#831 [11:40] <Tri_Bolt> ???
#832 [11:40] <Tri_Bolt> ar you here
#833 [11:41] <GreyVulpine> Yes.
#834 [11:41] <Tri_Bolt> oh ok
#835 [11:41] <mattym> Tri_Bolt, If you log in at account.mojang.com/me what does it list under "My Games"
#836 [11:41] <Tri_Bolt> sec
#837 [11:42] * ray [ray@notlogged] has joined #minecrafthelp
#838 [11:42] * Needinghelp [Needinghelp@notlogged] has quit. (Ping timeout: 195 seconds)
#839 [11:42] * ray is now known as Guest20117
#840 [11:43] <Rachell25> ok i changed it to java -Xmx1024M -Xms1024M -jar Minecraft Server 1.11.jar nogui but its still instantly close without doing nothing
#841 [11:43] <Tri_Bolt> do i need to verify
#842 [11:43] <Tri_Bolt> my email
#843 [11:43] * jim [jim@notlogged] has joined #minecrafthelp
#844 [11:43] <iBurke> java -Xmx1024M -Xms1024M -jar Minecraft_Server_1.11.jar nogui
#845 [11:43] <iBurke> Make sure you have underscores in the execuatable
#846 [11:44] <Tri_Bolt> you here
#847 [11:44] <Tri_Bolt> ???
#848 [11:44] <GreyVulpine> Tri_Bolt - Does it ask you to verify your email?
#849 [11:44] <Tri_Bolt> yeh
#850 [11:44] <GreyVulpine> Tri_Bolt - Then yes
#851 [11:45] <iBurke> [12:34] -Absol- Welcome to the Minecraft community-ran help center. Note that because of the holidays, you may not get replies quickly. Please be patient and do not spam, and someone will eventually be around to help. Happy holidays!
#852 [11:45] <Tri_Bolt> sec
#853 [11:45] <Tri_Bolt> ok
#854 [11:46] <Tri_Bolt> they are saying wrong username or password
#855 [11:46] <Tri_Bolt> ;-;
#856 [11:46] <Tri_Bolt> im sure that i buight a acount
#857 [11:46] <GreyVulpine> Try it with another email address. You probably didn't purchase it under that account
#858 [11:47] * jim [jim@notlogged] has quit. (Ping timeout: 195 seconds)
#859 [11:48] <Tri_Bolt> its whit kevin jacob my brothers acoun t
#860 [11:48] <Tri_Bolt> it isnt working eather
#861 [11:48] <Tri_Bolt> i got it
#862 [11:48] <mattym> Rachell25, You should download the file from this page https://minecraft.net/en/download/server put in in your server folder then change the info in the .bat file to this, but remove the quotes "java -Xmx1024M -Xms1024M -jar minecraft_server.1.11.2.jar nogui"
#863 [11:48] <Tri_Bolt> still thanks for helping me
#864 [11:48] <Tri_Bolt> bye
#865 [11:49] * Tri_Bolt [Tri_Bolt@notlogged] has quit. (Quit: Web client closed)
#866 [11:49] <iBurke> o_O
#867 [11:49] * stdyrmx [stdyrmx@notlogged] has joined #minecrafthelp
#868 [11:50] <stdyrmx> hi can anyone tell me how to install plugins on sponge localhost?
#869 [11:50] <mattym> stdyrmx, We told you already, no
#870 [11:50] <stdyrmx> i couldnt find any other hepl chats
#871 [11:50] <iBurke> /join #sponge
#872 [11:50] <mattym> stdyrmx, Then find the forum or website for the plugins and platforms you are using
#873 [11:51] <mattym> stdyrmx, It doesnt change the fact that this is not the place for it.
#874 [11:52] * Guest20117 [Guest20117@notlogged] has quit. (Quit: Web client closed)
#875 [11:55] * BBmasters1 [BBmasters1@notlogged] has joined #minecrafthelp
#876 [11:55] <BBmasters1> hi i dont have accessto my old email and minecraft.net wont let me change my email
#877 [11:56] <mattym> ??> BBmasters1 account/send-email
#878 [11:56] <Absol> BBmasters1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#879 [11:56] <Absol> BBmasters1: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#880 [11:56] <BBmasters1> ive tried that you blocked my account
#881 [11:56] <mattym> BBmasters1, What?
#882 [11:57] * RiverOf [RiverOf@notlogged] has joined #minecrafthelp
#883 [11:57] <BBmasters1> hi i dont have accessto my old email and minecraft.net wont let me change my email
#884 [11:57] <iBurke> We are not Mojang, the ones you claim blocked your account. We are a community-ran help chat. If your account is blocked, you'll have to contact mojang...
#885 [11:57] <BBmasters1> it also says you blocked my account
#886 [11:58] <iBurke> https://help.mojang.com/customer/en/portal/articles/2405037-having-trouble-accessing-your-account-.
#887 [11:58] <BBmasters1> can you refer me as all i bloddy wanna do is play minecraft
#888 [11:58] <RiverOf> I'm running Linux and sometime in the last couple of months (probably more like the last couple of weeks an update of something borked by Minecraft installation
#889 [11:58] * Needinghelp [Needinghelp@notlogged] has joined #minecrafthelp
#890 [11:58] <Needinghelp> i am back
#891 [11:58] <GreyVulpine> BBmasters1 - You will need to file a support ticket yourself. You can do so by reading that article
#892 [11:58] <iBurke> RiverOf: What is the exact issue you're experiencing?
#893 [11:58] <Needinghelp> i did as you said
#894 [11:58] <RiverOf> I have submitted a few reports having tried various versions of Java with the latest version of Minecraft which I only just downloaded (Java 7, 8 and 9)
#895 [11:59] <mattym> RiverOf, Have you tried a clean install of the game?
#896 [11:59] <BBmasters1> fuck off
#897 [11:59] <Absol> BBmasters1: Please keep it civil
#898 [11:59] <GreyVulpine> !k BBmasters1
#899 [11:59] * GreyBot kicked BBmasters1 from #minecrafthelp (Reason: Bmasters1 :<Kicks:1502>)
#900 [11:59] <iBurke> o_O
#901 [11:59] <RiverOf> Minecraft just doesn't start up I can link to my error reports if that helps?
#902 [11:59] <iBurke> Sure thing
#903 [11:59] <Needinghelp> uhh,i am back!
#904 [11:59] <mattym> Needinghelp, And?
#905 [11:59] <iBurke> Needinghelp: Welcome back, is there an issue you're experiencing?
#906 [11:59] <Needinghelp> ill login
#907 [11:59] <RiverOf> I have tried a clean install as well as the fresh download of 1.11.2 (since I hadn't downloaded that version until today)
#908 [12:00] <mattym> RiverOf, Does the game itself crash when you try to start it?
#909 [12:00] <RiverOf> http://hopper.minecraft.net/crashes/minecraft/MCX-3267536/#tab_crash-reports
#910 [12:01] <RiverOf> I use the standard launcher and hit the "Play" button at the bottom with it set to a "Latest" profile
#911 [12:01] <mattym> RiverOf, Oh, you need to either update or reconfigure the graphics drivers you are using.
#912 [12:01] <iBurke> http://forum.lwjgl.org/index.php?topic=5742.0
#913 [12:01] <Needinghelp> i am still getting the error (CertificateError: No name matching authserver.mojang.com found)
#914 [12:01] <RiverOf> it tries to start (the launcher disappears) then the launcher returns a little later with an error message (see above for the link to my submitted reports)]
#915 [12:02] <mattym> Needinghelp, Can you run a new hjt report
#916 [12:02] <Needinghelp> i ca
#917 [12:02] <Needinghelp> can*
#918 [12:02] <RiverOf> I can't update my graphics driver at present because I'm running AMD and the ATI drivers are now part of the kernel and I'm runni ghte latest kernel
#919 [12:03] <RiverOf> In fact it might be that the latest kernel updates are what borked it for Minecraft after 1.7.2 ... maybe?
#920 [12:03] <mattym> RiverOf, Yeah then you may need to manually configure it through xrandr
#921 [12:03] <RiverOf> What might need configuring?
#922 [12:03] <mattym> RiverOf, Unfortunately neither of the two people I know can tell you exactly how to fix this are on atm.
#923 [12:04] <mattym> RiverOf, Its a common issue with ATI hardware on linux, so you may be able to find a result on google
#924 [12:04] <RiverOf> Are there any times they are likely to be on in the near future?
#925 [12:04] <mattym> RiverOf, I would try later today
#926 [12:04] <Needinghelp> what was teh link?
#927 [12:04] <mattym> RiverOf, Tho im not sure exactly where you live, so maybe much later
#928 [12:04] <RiverOf> How many hours? (It's night here already).
#929 [12:04] <Needinghelp> the pastebin link
#930 [12:04] <mattym> RiverOf, I couldnt say for sure.
#931 [12:05] <mattym> ??> Needinghelp paste
#932 [12:05] <Absol> Needinghelp: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#933 [12:05] <RiverOf> between five an ten maybe?
#934 [12:05] <Needinghelp> thanks
#935 [12:05] <mattym> RiverOf, Id say. but its a holiday so who knows today.
#936 [12:05] <RiverOf> I have tried googling but the error is apparently pretty generic with issues arising since 1.6.4 :(
#937 [12:05] <iBurke> RiverOf: We don't know. Please come back later, we don't have an estimated time It is the holidays, so there is no guarantee.
#938 [12:05] <Needinghelp> http://paste.ubuntu.com/23683504/
#939 [12:06] <mattym> Needinghelp, Yeah there is still a bunch of stuff from some sort of malware on there.
#940 [12:07] <Needinghelp> mattym,i seriously need to remember to set up a new password.
#941 [12:07] <RiverOf> cool - tank you for your help anyway... incidentally, if it is any help I've tried running point versions (1.11, 1.10, 1.9, 1.8 also 1.7.10) all the way back to 1.7.2 and those didn't work except 1.7.2 so something odd there... but 1.7.2 has to run on java 7 but 1.11 won't do that from previous experience...
#942 [12:07] * minecrafthelp838 [minecrafthelp838@notlogged] has joined #minecrafthelp
#943 [12:07] <Needinghelp> what is CTCP version?
#944 [12:07] <mattym> Needinghelp, Was checking more info to make sure i get you the right instructions
#945 [12:07] <minecrafthelp838> Hi im having a problem with this mcpe factions server
#946 [12:07] <Needinghelp> ok
#947 [12:08] <mattym> RiverOf, Yeah, its an lwjgl thing specific to the versions
#948 [12:08] <minecrafthelp838> Im trying to claim land but it says i cant in the warzone
#949 [12:08] <minecrafthelp838> I was in fhe shop
#950 [12:08] <mattym> minecrafthelp838, You will need to contact that server
#951 [12:08] <RiverOf> (ah right) G'night and hope you have a good day :)
#952 [12:08] <mattym> minecrafthelp838, Nothing anyone here can do to help about that.
#953 [12:08] <minecrafthelp838> Well thanks.
#954 [12:08] * RiverOf [RiverOf@notlogged] has quit. (Quit: Web client closed)
#955 [12:08] <mattym> Needinghelp, What version of windows are you on.
#956 [12:08] <Needinghelp> Windows 7
#957 [12:09] <Needinghelp> Professional edition
#958 [12:09] <mattym> ??> Needinghelp win/hosts/edit
#959 [12:09] <Absol> Needinghelp: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#960 [12:09] <Absol> Needinghelp: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#961 [12:09] <mattym> Needinghelp, Make sure you do the exact instructions Absol wrote
#962 [12:09] <mattym> Needinghelp, Once the file is open let me know
#963 [12:10] <Needinghelp> can i use notepad++
#964 [12:10] <mattym> Needinghelp, Notepad run as admin
#965 [12:11] <Needinghelp> OK
#966 [12:11] <Needinghelp> what do i do next
#967 [12:11] <mattym> Needinghelp, Get me a paste link to the contents of it
#968 [12:12] * minecrafthelp838 [minecrafthelp838@notlogged] has quit. (Ping timeout: 195 seconds)
#969 [12:12] <Needinghelp> http://paste.ubuntu.com/23683546/
#970 [12:12] <Needinghelp> here we go
#971 [12:13] <mattym> Needinghelp, Remove everything before # unchecky_begin then save and close the program
#972 [12:14] <Needinghelp> done
#973 [12:14] * Kat [Kat@notlogged] has joined #minecrafthelp
#974 [12:14] <mattym> ??> Needinghelp av/malewarebytes
#975 [12:14] <mattym> ??> Needinghelp av/malwarebytes
#976 [12:14] <Needinghelp> OK.
#977 [12:14] <Absol> Needinghelp: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#978 [12:14] <Absol> Needinghelp: Download it here: http://www.malwarebytes.org/
#979 [12:14] <Kat> Hello i need help i got a acer chromebook and i vant download minecraft what do i do
#980 [12:15] <iBurke> maleware XD
#981 [12:15] <mattym> Needinghelp, Download the tool Absol linked, then run it and do a full scan.
#982 [12:15] <GreyVulpine> Kat - Minecraft will not run on a chromebook, unfortunately.
#983 [12:15] * DarkNoddy [DarkNoddy@notlogged] has joined #minecrafthelp
#984 [12:15] <iBurke> Explain Kat, what issue are you having when downloading?
#985 [12:15] <Kat> Ok thanks
#986 [12:15] * Kat [Kat@notlogged] has quit. (Client Quit)
#987 [12:15] <GreyVulpine> iBurke - Minecraft, chromebook. https://help.mojang.com/customer/en/portal/articles/920822-minecraft-on-chromebooks
#988 [12:16] <iBurke> Welp, the more you know - thanks grey
#989 [12:16] * GreyVulpine nods
#989 [12:17] * ricardo [ricardo@notlogged] has joined #minecrafthelp
#990 [12:17] * ricardo [ricardo@notlogged] has quit. (Client Quit)
#991 [12:19] <iBurke> Is there a list of commands for AuBot?
#992 [12:19] <mattym> ?? index
#993 [12:19] <Absol> index: See https://cp.ae97.net/factoid for the Absol Database System
#994 [12:20] <iBurke> Okay, wrong bot, but thanks XD
#995 [12:21] * ikpg [ikpg@notlogged] has joined #minecrafthelp
#996 [12:21] * Cm26 [Cm26@notlogged] has joined #minecrafthelp
#997 [12:22] <ikpg> Can anybody help, when ever i try to log in it says unable to process your request please try again, ive tried on Safari and Chrome but not working
#998 [12:22] <mattym> ikpg, You mean on the website?
#999 [12:22] <ikpg> yes
#1000 [12:22] * opmc [opmc@notlogged] has joined #minecrafthelp
#1001 [12:22] <mattym> ikpg, What does it say if you try to log into the game launcher?
#1002 [12:23] <ikpg> the same thing, failed to process, try again
#1003 [12:24] <mattym> ikpg, Whats the exact message you get on the game launcher?
#1004 [12:24] <ikpg> An error prevented your request from being processed. Please try again. OK
#1005 [12:24] <Cm26> Hi today I bought minecraft and it says that it's unable to to start minecraft if I'm running from a DMV which I am plz help
#1006 [12:24] <pie_flavor> A DMV?
#1007 [12:24] <iBurke> ^
#1008 [12:25] <Cm26> I mean dmg
#1009 [12:25] <iBurke> Are you running a Mac?
#1010 [12:25] <pie_flavor> What's the exact message?
#1011 [12:25] <Cm26> Yes
#1012 [12:25] <mattym> ??> ikpg mac/hosts
#1013 [12:25] <Absol> ikpg: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#1014 [12:25] <Absol> ikpg: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto Pastebin, and give us the resulting URL.
#1015 [12:26] * gusravo18 [gusravo18@notlogged] has joined #minecrafthelp
#1016 [12:26] * Jake1320 [Jake1320@notlogged] has joined #minecrafthelp
#1017 [12:26] <iBurke> Cm26: What's the error emssage tyou receive?
#1018 [12:26] <Cm26> It's unable to start minecraft if you are running on a dmg please drag to applications and try again
#1019 [12:26] <ikpg> mac
#1020 [12:26] <iBurke> Well, did you try that?
#1021 [12:26] <Cm26> Yes mac
#1022 [12:26] <pie_flavor> Cm26: Have you tried adding it to applications and trying again?
#1023 [12:27] <iBurke> Moving the file to your Applications and trying again?
#1024 [12:27] <mattym> ikpg, Follow the instructions Absol gave you.
#1025 [12:27] * stdyrmx [stdyrmx@notlogged] has quit. (Ping timeout: 195 seconds)
#1026 [12:27] <Cm26> No I did not do that
#1027 [12:27] * gusravo18 [gusravo18@notlogged] has quit. (Client Quit)
#1028 [12:27] <pie_flavor> Cm26: It told you to do something, and you ignored it and asked us what to do instead?
#1029 [12:28] <iBurke> -insert tears of joy emoji-
#1030 [12:28] <Cm26> But how do I transfer it?
#1031 [12:28] <iBurke> Drag-and-drop
#1032 [12:28] * LordGRUNDY [LordGRUNDY@notlogged] has quit. (Ping timeout: 195 seconds)
#1033 [12:28] * kevin_ [kevin_@notlogged] has joined #minecrafthelp
#1034 [12:28] <pie_flavor> Cm26: When it says 'drag', it means 'drag'.
#1035 [12:28] <iBurke> ughhhh I hate doing permissions...
#1036 [12:29] <Cm26> It's ther
#1037 [12:29] <pie_flavor> It does not dress in women's clothing and go on a night out.
#1038 [12:29] <Jake1320> Can anyone help me find a graphics driver
#1039 [12:29] <mattym> Jake1320, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1040 [12:29] <Rachell25> hey mattym can we used team viewer because i still confused
#1041 [12:29] * stdyrmx [stdyrmx@notlogged] has joined #minecrafthelp
#1042 [12:29] * kevin_ [kevin_@notlogged] has quit. (Client Quit)
#1043 [12:29] <iBurke> ??> Jake1320 win/dxdiag
#1044 [12:29] <Absol> Jake1320: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1045 [12:29] <mattym> Rachell25, No
#1046 [12:29] <Jake1320> Here's the dxdiag report http://paste.ubuntu.com/23683615/
#1047 [12:29] <Rachell25> oh ok
#1048 [12:30] <mattym> Rachell25, If you are unable to follow the instructions on how to set it up, then running a server is not for you.
#1049 [12:30] * ikpg [ikpg@notlogged] has quit. (Ping timeout: 195 seconds)
#1050 [12:30] <mattym> Rachell25, Consider buying a Realm or other hosting option.
#1051 [12:30] <mattym> Jake1320, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1052 [12:31] <Jake1320> Okay thanks
#1053 [12:33] <Rachell25> but i did follow the instructions and it still doesnt work!!!!!!!!!!!!!!!!!
#1054 [12:34] * Xgail [Xgail@notlogged] has joined #minecrafthelp
#1055 [12:34] <mattym> Rachell25, All the information is on the link that was provided. Unfortunately if you are unable to make it work based on those instructions, there isnt much more we can do.
#1056 [12:34] <iBurke> Matty, may I send you a PM?
#1057 [12:34] <mattym> Sure
#1058 [12:35] * Jake1320 [Jake1320@notlogged] has quit. (Quit: Web client closed)
#1059 [12:35] <Rachell25> i know how to read and i watched the video on how to make a server
#1060 [12:35] <mattym> Rachell25, Well, if its not working, you have missed a step somewhere.
#1061 [12:36] <pie_flavor> Rachell25: Those instructions worked for me, several times over.
#1062 [12:36] <Rachell25> maybe i need a different desktop
#1063 [12:36] <mattym> Rachell25, In order to be able to run a server, you really need to be able to get it working based on those instructions.
#1064 [12:36] <pie_flavor> Rachell25: We can't really help you any further. It's all right there.
#1065 [12:37] <pie_flavor> Rachell25: Though we could probably figure out the issue, there'd be a hundred more of them, as maintaining a server requires a decent amount of knowledge.
#1066 [12:39] <Xgail> Can anyone help, every time I load up the minecraft launcher it crashes i've done everything I can think of here is the DxDiag report http://paste.ubuntu.com/23683642/
#1067 [12:39] <pie_flavor> my god
#1068 [12:39] <pie_flavor> someone who actually provides a dxdiag report
#1069 [12:39] <iBurke> ^^^^^^
#1070 [12:39] <pie_flavor> instead of waiting until we ask for a crash report and then pasting the dxdiag instead
#1071 [12:39] <Xgail> well
#1072 [12:40] <iBurke> Working on it
#1073 [12:40] <iBurke> Give us just a sec.
#1074 [12:40] * Lucidinterval [Lucidinterval@notlogged] has joined #minecrafthelp
#1075 [12:40] <pie_flavor> Xgail: Download and install this driver: https://downloadcenter.intel.com/download/26404
#1076 [12:40] <Lucidinterval> Hi
#1077 [12:40] <Xgail> ok thanks
#1078 [12:41] <Lucidinterval> I need help with my ps4 upgrade
#1079 [12:41] * Rachell25 [Rachell25@notlogged] has quit. (Quit: Web client closed)
#1080 [12:41] <pie_flavor> Lucidinterval: Unfortunately we don't provide that service. You would best talk to Sony Support.
#1081 [12:41] * Ryan_ [Ryan_@notlogged] has joined #minecrafthelp
#1082 [12:41] * stdyrmx [stdyrmx@notlogged] has quit. (Ping timeout: 195 seconds)
#1083 [12:42] * fling [fling@notlogged] has quit. (Ping timeout: 384 seconds)
#1084 [12:42] <Lucidinterval> Ok, thanks
#1085 [12:42] * Lucidinterval [Lucidinterval@notlogged] has quit. (Client Quit)
#1086 [12:42] <Ryan_> My Minecraft is crashing and showing that there is an OpenGL error. I have a link to my DxDiag...
#1087 [12:43] <iBurke> Post it
#1088 [12:43] <mattym> Xgail, Download and Install the file from this page as well http://www.geforce.com/drivers/results/113448
#1089 [12:43] <Ryan_> http://paste.ubuntu.com/23683699/
#1090 [12:44] <Ryan_> Is anyone helping me???
#1091 [12:44] <mattym> Ryan_, One moment
#1092 [12:44] <Ryan_> okay, thanks.
#1093 [12:45] <iBurke> -Absol- Welcome to the Minecraft community-ran help center. Note that because of the holidays, you may not get replies quickly. Please be patient and do not spam, and someone will eventually be around to help. Happy holidays!
#1094 [12:46] <mattym> Ryan_, Download and Install the file from this page http://www.geforce.com/drivers/results/112594
#1095 [12:46] <mattym> Ryan_, But, im guessing the root of your issue is the severe lack of drive space you have at the moment.
#1096 [12:46] * Helpmeplz [Helpmeplz@notlogged] has joined #minecrafthelp
#1097 [12:46] <Helpmeplz> im back
#1098 [12:46] <Ryan_> mattym, how can i fix that
#1099 [12:46] <mattym> Helpmeplz, Did you complete the malwarebytes scan and cleaning?
#1100 [12:47] <Helpmeplz> yeah
#1101 [12:47] <mattym> Ryan_, Delete stuff to make room on your hard drive.
#1102 [12:47] <Helpmeplz> i even cleaned the quarantine!
#1103 [12:47] <Helpmeplz> OK
#1104 [12:47] <Helpmeplz> i will be back
#1105 [12:47] <Ryan_> so that should make miencraft stop crashing?
#1106 [12:47] <mattym> Helpmeplz, What?
#1107 [12:47] <mattym> Ryan_, No, you need to first make room, then install the driver you were linked
#1108 [12:47] <mattym> Helpmeplz, Try running the game again if you completed the malwarebytes program
#1109 [12:48] <Ryan_> okay, so after that i can open minecraft and itll stop crashing?
#1110 [12:48] <mattym> Ryan_, Should
#1111 [12:48] <Ryan_> okay ill come back if i need more help. Thanks for now
#1112 [12:52] * Ninja_ [Ninja_@notlogged] has joined #minecrafthelp
#1113 [12:52] <Ninja_> yall dont help with Unable to log in problems?
#1114 [12:52] * RiverOf [RiverOf@notlogged] has joined #minecrafthelp
#1115 [12:52] <RiverOf> hello :)
#1116 [12:52] <Ninja_> sup
#1117 [12:53] <RiverOf> I just came by to say that I managed to fix the problem thanks to someone (I've forgotten their username
#1118 [12:53] <iBurke> probably mattym
#1119 [12:53] <Ninja_> I can login in Mojang but I can't login in Minecraft launcher :/
#1120 [12:53] <mattym> RiverOf, Was it a setting in xrandr?
#1121 [12:54] <Ninja_> nor Minecraft.net
#1122 [12:54] <RiverOf> ) mentioning xrandr... it seems that my xorg.conf screen file had none standard resolution names (they included the refresh rate) and so lwjgl was having problem interpreting them and crashed out
#1123 [12:54] <mattym> Ninja_, What happens when you try?
#1124 [12:54] <mattym> RiverOf, Ok cool, ill try to remember that for others with the issue
#1125 [12:54] <Helpmeplz> OK,i cleaned memory
#1126 [12:55] * adamnoradamnor [adamnoradamnor@notlogged] has joined #minecrafthelp
#1127 [12:55] <Helpmeplz> i have enough memory to re-download MC for days
#1128 [12:55] <mattym> Helpmeplz, Those instructions were not for you, please only do the instrctions that start with your name
#1129 [12:56] <mattym> Helpmeplz, Now, check to see if you are still getting the error
#1130 [12:56] <RiverOf> so for future reference get linux users (particularly Arch and Mint) to check their xorg conf files (/usr/share/X11/xorg.conf.d/* and make sure the names of their video modes are just the WxH name with nothing extra! :)
#1131 [12:56] <Helpmeplz> k
#1132 [12:56] * PEKE [PEKE@notlogged] has joined #minecrafthelp
#1133 [12:56] * PEKE [PEKE@notlogged] has quit. (Client Quit)
#1134 [12:56] <RiverOf> e.g. "1280x1024" etc.
#1135 [12:57] <mattym> RiverOf, Yeah
#1136 [12:57] <Ninja_> Basically when I try to login in Minecraft launcher it says something about "couldn't connect to the servers" and SunCertPathBuilderException unable to find valid certification path to requested target
#1137 [12:57] <RiverOf> It's a known fault with lwjgl apparently - I found the solution on a support site for a different game entirely! :)
#1138 [12:57] * Needinghelp [Needinghelp@notlogged] has joined #minecrafthelp
#1139 [12:57] <RiverOf> Thank you :) have a good day :)
#1140 [12:57] <Needinghelp> well
#1141 [12:58] * adamnoradamnor [adamnoradamnor@notlogged] has quit. (Client Quit)
#1142 [12:58] * RiverOf [RiverOf@notlogged] has quit. (Quit: Web client closed)
#1143 [12:59] <Ninja_> mattym I have 2 accounts, 1 of them was fine, till today, I logged out to play on my other account and now I can't log in in any of them? o.O
#1144 [13:01] <Ninja_> can anyone help me out? I can login to Mojang but can't login in minecraft.net nor minecraft launcher, gives me this error "couldn't connect to the servers" and SunCertPathBuilderException unable to find valid certification path to requested target
#1145 [13:01] <Ninja_> I have 2 accounts, 1 of them was fine, till today, I logged out to play on my other account and now I can't log in in any of them
#1146 [13:01] * mryoloman [mryoloman@notlogged] has joined #minecrafthelp
#1147 [13:01] * Needinghelp [Needinghelp@notlogged] has quit. (Ping timeout: 195 seconds)
#1148 [13:01] * mryoloman [mryoloman@notlogged] has quit. (Client Quit)
#1149 [13:02] <GreyVulpine> Ninja_ - Windows? Mac?
#1150 [13:03] * cowboy [cowboy@notlogged] has joined #minecrafthelp
#1151 [13:04] <cowboy> cant log on or get emails from mojang
#1152 [13:07] <GreyVulpine> cowboy - After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems to protect the account against brute force attacks to gain access. This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1153 [13:09] <cowboy> its keepedme out for a mnth now
#1154 [13:09] * Needinghelp [Needinghelp@notlogged] has joined #minecrafthelp
#1155 [13:09] <cowboy> i dont get emails either
#1156 [13:09] <GreyVulpine> cowboy - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1157 [13:10] * Angela [Angela@notlogged] has joined #minecrafthelp
#1158 [13:10] <cowboy> them pages dont help me been there still no resolve
#1159 [13:10] * Needinghelp [Needinghelp@notlogged] has quit. (Client Quit)
#1160 [13:10] * Needinghelp [Needinghelp@notlogged] has joined #minecrafthelp
#1161 [13:10] <GreyVulpine> They're the only people who can help you. Send in a support ticket and wait for a response.
#1162 [13:10] <Needinghelp> okay,someone know a good antimalware over here?
#1163 [13:10] <iBurke> MalwareBytes, for sure.
#1164 [13:11] <GreyVulpine> We usually recommend malwarebytes and adwcleaner
#1165 [13:11] <Needinghelp> Because i cant play minecraft,something is blocking it
#1166 [13:11] <Needinghelp> going for malwarebytes
#1167 [13:11] * Angela [Angela@notlogged] has quit. (Client Quit)
#1168 [13:15] * LiamB05 [LiamB05@notlogged] has joined #minecrafthelp
#1169 [13:16] * Needinghelp [Needinghelp@notlogged] has quit. (Ping timeout: 195 seconds)
#1170 [13:19] * LiamB05 [LiamB05@notlogged] has quit. (Client Quit)
#1171 [13:21] * Footballminion [Footballminion@notlogged] has joined #minecrafthelp
#1172 [13:21] <Footballminion> Hello i had a minecraft account bit
#1173 [13:21] <Footballminion> Ik i want to logins it saus thats i only van player the demo
#1174 [13:22] * Zyferus [Zyferus@notlogged] has quit. (Remote host closed the connection)
#1175 [13:22] * Zyferus [Zyferus@notlogged] has joined #minecrafthelp
#1176 [13:25] * Yisus [Yisus@notlogged] has joined #minecrafthelp
#1177 [13:26] * NOobneedshelp [NOobneedshelp@notlogged] has joined #minecrafthelp
#1178 [13:27] * nachgame [nachgame@notlogged] has joined #minecrafthelp
#1179 [13:27] * Yisus [Yisus@notlogged] has quit. (Client Quit)
#1180 [13:27] <NOobneedshelp> somebody please help me! I can't figure put how tp change the skin or download the add ons!
#1181 [13:27] * AgentOreo975 [AgentOreo975@notlogged] has joined #minecrafthelp
#1182 [13:28] <NOobneedshelp> ANYONE!
#1183 [13:28] * Ryan_ [Ryan_@notlogged] has quit. (Ping timeout: 195 seconds)
#1184 [13:29] <AgentOreo975> my minecraft name is AgentOreo975 could u send a password resset bc i have tried change it and it will not let me on my minecraft account
#1185 [13:29] <NOobneedshelp> they cant help with stolen accounts
#1186 [13:29] <NOobneedshelp> but AgenOreo975?
#1187 [13:30] <AgentOreo975> waht
#1188 [13:30] * SchneemannLUL [SchneemannLUL@notlogged] has joined #minecrafthelp
#1189 [13:30] <SchneemannLUL> Hello
#1190 [13:30] <NOobneedshelp> do u know how to change ur skin
#1191 [13:30] <SchneemannLUL> I cant register in my Account
#1192 [13:30] * Jp [Jp@notlogged] has joined #minecrafthelp
#1193 [13:30] <NOobneedshelp> can ANYONE TELL ME HOW TO CHANGE THE SKIN
#1194 [13:30] <SchneemannLUL> I was going to Optifine and Set a New Cape and than i cant loogin in my accoutn
#1195 [13:30] <NOobneedshelp> AANNNNYYYYOOOONNNNEEEE
#1196 [13:30] <Jp> Guys i need help please, im freaking out
#1197 [13:30] <NOobneedshelp> What is it?
#1198 [13:30] * SchneemannLUL [SchneemannLUL@notlogged] has quit. (Client Quit)
#1199 [13:31] * eddyrz [eddyrz@notlogged] has joined #minecrafthelp
#1200 [13:31] * eddyrz [eddyrz@notlogged] has quit. (Client Quit)
#1201 [13:31] <Jp> My mojand account got hacked on on servers i had well over $300 in ranks
#1202 [13:31] <Jp> mojang*\
#1203 [13:31] <NOobneedshelp> im not exactly okay either!! I NEED TO KNOW HOW TO CHANGE THE SKIN
#1204 [13:31] <NOobneedshelp> oooh
#1205 [13:31] <NOobneedshelp> sorry
#1206 [13:31] <NOobneedshelp> Jp
#1207 [13:31] <Jp> what
#1208 [13:31] <NOobneedshelp> can u tell me how to
#1209 [13:32] * AgentOreo975 [AgentOreo975@notlogged] has quit. (Client Quit)
#1210 [13:32] <Jp> go to the minecraft.net website
#1211 [13:32] <NOobneedshelp> I already tried its not helping at all
#1212 [13:33] <NOobneedshelp> ppppllllease tell me
#1213 [13:33] <NOobneedshelp> I'm fruststrated at these people
#1214 [13:33] <NOobneedshelp> agggghhhhhhh
#1215 [13:34] <NOobneedshelp> that was me being angry
#1216 [13:34] * Jp_ [Jp_@notlogged] has joined #minecrafthelp
#1217 [13:34] <Jp_> COME ON SOMEONE PLEASE\
#1218 [13:35] <Jp_> My account got hacked!!!
#1219 [13:35] <Jp_> ON CHRISTMAS
#1220 [13:35] <Jp_> GR8!!!!!!!!!!!!!!!!!
#1221 [13:37] * NOobneedshelp [NOobneedshelp@notlogged] has quit. (Ping timeout: 195 seconds)
#1222 [13:38] * Yisusayuda [Yisusayuda@notlogged] has joined #minecrafthelp
#1223 [13:38] * AgentOreo975 [AgentOreo975@notlogged] has joined #minecrafthelp
#1224 [13:38] <Jp> good thing there's so many people to help in this chat and not a single one does their job
#1225 [13:38] <Yisusayuda> ayuda
#1226 [13:39] <Yisusayuda> alguien? por favor en español
#1227 [13:39] <Yisusayuda> necesito ayuda urgente
#1228 [13:39] <Yisusayuda> :(
#1229 [13:39] <Lord_Ralex> Jp, good thing you bother to read any of the entry messages you were given twice
#1230 [13:40] <Yisusayuda> speak spanish please
#1231 [13:40] <Yisusayuda> por favor en español
#1232 [13:40] * Ninja_ [Ninja_@notlogged] has quit. (Ping timeout: 195 seconds)
#1233 [13:40] <Lord_Ralex> Yisusayuda, we speak english here
#1234 [13:40] <iBurke> ??> Yisusayuda lang/en
#1235 [13:40] <Absol> Yisusayuda: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#1236 [13:40] <AgentOreo975> im getting rid of mc so my username is Agentnubs and my password is Rocketleague12
#1237 [13:40] * Lord_Ralex kicked AgentOreo975 from #minecrafthelp (Reason: gentOreo975 :AgentOreo975)
#1238 [13:40] <Yisusayuda> Ralex
#1239 [13:40] <Yisusayuda> Me puedes hablar en español
#1240 [13:40] <Yisusayuda> ?
#1241 [13:41] <Lord_Ralex> ??> Yisusayuda lang/es
#1242 [13:41] <Absol> Yisusayuda: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#1243 [13:41] <Yisusayuda> ok
#1244 [13:41] <Yisusayuda> wait
#1245 [13:41] <Yisusayuda> I need help if I crash the minecraft
#1246 [13:42] <Yisusayuda> Do you have the report I sent?
#1247 [13:42] * AgentOreo975 [AgentOreo975@notlogged] has joined #minecrafthelp
#1248 [13:42] * Lord_Ralex kicked AgentOreo975 from #minecrafthelp (Reason: gentOreo975 :Here is the door)
#1249 [13:42] * kora [kora@notlogged] has joined #minecrafthelp
#1250 [13:42] * kora [kora@notlogged] has quit. (Client Quit)
#1251 [13:42] <Yisusayuda> Please help :(
#1252 [13:42] * opmc [opmc@notlogged] has quit. (Ping timeout: 189 seconds)
#1253 [13:43] <Yisusayuda> heeeeeeeeeeelp
#1254 [13:43] <Lord_Ralex> You have to link us the report
#1255 [13:43] <iBurke> Send the report.
#1256 [13:43] <Lord_Ralex> We don't magically see them
#1257 [13:43] <Yisusayuda> I crashed the minecraft I did not agree to the game or anything
#1258 [13:44] * RocketPlayzYT [RocketPlayzYT@notlogged] has joined #minecrafthelp
#1259 [13:44] <Yisusayuda> lag
#1260 [13:44] <Yisusayuda> But where I send them back
#1261 [13:45] <Yisusayuda> ?
#1262 [13:45] * opmc [opmc@notlogged] has joined #minecrafthelp
#1263 [13:45] <Yisusayuda> Lordralex I'm going to write to you by this chat
#1264 [13:45] <Yisusayuda> ok?
#1265 [13:46] <Yisusayuda> Lord Ralex?
#1266 [13:46] <Jp_> so can someone help me?
#1267 [13:46] <Yisusayuda> are you there?
#1268 [13:47] <Yisusayuda> Please lord ralex help me I'll send the crash through the chat
#1269 [13:47] <iBurke> Yisusayuda: Please be patient, and wait for a reply from one of our volunteers. Please do NOT ping/query others whilst waiting. The helpers in this channel give up some of their spare time for free to help you and others, while at school, work and gaming. As such do not expect an immediate reply, especially when the channel is busy. If you do not get a response to your question; it might be that the helpers online, simply do not know the an
#1270 [13:47] * RocketPlayzYT [RocketPlayzYT@notlogged] has quit. (Ping timeout: 195 seconds)
#1271 [13:48] <Yisusayuda> I'll wait and see who can help me ...
#1272 [13:50] <Yisusayuda> How long can this take?
#1273 [13:50] <iBurke> ??> Yisusayuda launcher/crash-log
#1274 [13:50] <Absol> Yisusayuda: We need to see your crash log, which appears after a crash.
#1275 [13:50] <Absol> Yisusayuda: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1276 [13:52] * nachgame [nachgame@notlogged] has quit. (Quit: Web client closed)
#1277 [13:54] * Yisusayuda [Yisusayuda@notlogged] has quit. (Quit: Web client closed)
#1278 [13:54] * Yisusayuda [Yisusayuda@notlogged] has joined #minecrafthelp
#1279 [13:56] * Hemmer2009 [Hemmer2009@notlogged] has joined #minecrafthelp
#1280 [13:57] <Yisusayuda> Fill in the first box and fill in where you have to place the crash problem, now that I do not appear that if I want to download it but it takes me to the session page but I do not have an account
#1281 [13:57] * Sweatychild [Sweatychild@notlogged] has joined #minecrafthelp
#1282 [13:57] * iuri [iuri@notlogged] has joined #minecrafthelp
#1283 [13:57] <Sweatychild> I need help, Im having the incremental cms glitch and I cant fix it.
#1284 [13:58] * iuri [iuri@notlogged] has quit. (Client Quit)
#1285 [13:58] <Sweatychild> Ive tried reinstalling java multiple times.
#1286 [13:58] <Sweatychild> Hasn't fixed anything.
#1287 [13:58] <Yisusayuda> I share the link of my case that you place in the page of ubuntu?
#1288 [13:59] <Jp_> can i be assisted?
#1289 [13:59] <iBurke> Jp_: what's up?
#1290 [13:59] <Jp_> My mojang account got hacked
#1291 [13:59] * Jake1320 [Jake1320@notlogged] has joined #minecrafthelp
#1292 [13:59] <iBurke> Sweatychild: http://hopper.minecraft.net/help/special-characters/
#1293 [14:00] <iBurke> Jp_: Can you access the email on your account?
#1294 [14:00] <Jp_> yes
#1295 [14:00] <iBurke> Yisusayuda: Please share the link
#1296 [14:00] <Jp_> i've tried changing my password and it does not work
#1297 [14:00] <Jake1320> Can someone help me find the right graphics driver? http://paste.ubuntu.com/23684091/
#1298 [14:00] <Jp_> it still tells me my email or password is incorrect when i log in
#1299 [14:00] <Yisusayuda> ok http://paste.ubuntu.com/23684079/
#1300 [14:00] <Jp_> i think the hacker changed my email too
#1301 [14:00] <Jp_> or migrated my account to their own
#1302 [14:00] <iBurke> ??> Jp_ account/reset-password
#1303 [14:00] <Absol> Jp_: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1304 [14:01] <Absol> Jp_: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1305 [14:01] <iBurke> If it has been migrated or your email has been changed, we will be unable to help you. You'll have to submit a support ticket on Mojang's website.
#1306 [14:01] <Jp_> thats not the problem
#1307 [14:01] <Jp_> i can change my account password and such
#1308 [14:01] * Needinghelp [Needinghelp@notlogged] has joined #minecrafthelp
#1309 [14:02] <Hemmer2009> Hemmer2009 I need some help with this please http://paste.ubuntu.com/23684078/
#1310 [14:02] <Needinghelp> YES
#1311 [14:02] <Jp_> they changed my email
#1312 [14:02] <Needinghelp> FINALLY I CAN LOGIN
#1313 [14:02] <iBurke> ??> Jp_ account/hacked
#1314 [14:02] <Absol> Jp_: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#1315 [14:02] <Absol> Jp_: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1316 [14:02] <Needinghelp> thank you!
#1317 [14:02] <iBurke> Needinghelp: glad your issue has been resolved
#1318 [14:03] <Yisusayuda> .
#1319 [14:03] <iBurke> Jp_: I'm having trouble understanding what your issue is.. What happens when you go to www.account.mojang.com/me?
#1320 [14:03] <iBurke> Yisusayuda: give me a moment please while I look over the crash log
#1321 [14:03] <Needinghelp> My username is SilverEliteM
#1322 [14:04] <Yisusayuda> Calm down, I'll wait.
#1323 [14:04] <iBurke> Needinghelp: Do you still need help?
#1324 [14:04] <Needinghelp> peace
#1325 [14:04] <Needinghelp> no,i will play rn
#1326 [14:04] * Needinghelp [Needinghelp@notlogged] has quit. (Client Quit)
#1327 [14:04] <iBurke> ??> Yisusayuda win/dxdiag
#1328 [14:04] <Absol> Yisusayuda: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1329 [14:05] * Sweatychild [Sweatychild@notlogged] has quit. (Quit: Web client closed)
#1330 [14:06] <Jake1320> Can someone help me find the right graphics river? http://paste.ubuntu.com/23684091/
#1331 [14:06] <Jake1320> driver
#1332 [14:06] <Jp_> none of the suggested resolutions helped me get my account back
#1333 [14:06] <Jp_> can i call customer support or something along those lines?
#1334 [14:07] <Jp_> plus i have a channel with 34k subs if i cant record a video people will be mad!!! :(
#1335 [14:07] <iBurke> Jake1320: https://downloadcenter.intel.com/download/22167/
#1336 [14:08] <Jake1320> Thank you so much Burke!!
#1337 [14:08] <iBurke> No problem :)
#1338 [14:08] <iBurke> Jp_: If you are not getting password reset emails within a few minutes, or you are sure that your account was compromised, locate your transaction ID or gift code and contact customer support.
#1339 [14:10] <Jp> thats not the issue
#1340 [14:10] <Jp> i already changed my password and still cant log in
#1341 [14:10] <iBurke> Then you didn't change your password...
#1342 [14:10] <iBurke> How are you changing your password?
#1343 [14:10] <Jp> BRO
#1344 [14:10] <Jp> IDK
#1345 [14:10] <Jp> THATS THE ISSUE
#1346 [14:11] <Jp> something is messed up with the servers or somewthing
#1347 [14:11] <Lord_Ralex> Yeah, no....
#1348 [14:11] <Lord_Ralex> Wait an hour *without logging in*
#1349 [14:11] <Lord_Ralex> Then try to log in
#1350 [14:12] <Jp> fine..
#1351 [14:12] <Yisusayuda> I'll give you the link and I could do it
#1352 [14:12] <Yisusayuda> http://paste.ubuntu.com/23684143/
#1353 [14:13] <Lord_Ralex> Yisusayuda, that computer cannot run Minecraft
#1354 [14:13] * optimus [optimus@notlogged] has joined #minecrafthelp
#1355 [14:13] <optimus> hello minecraft kept crashing when i logged in.
#1356 [14:13] <iBurke> got a crash report?
#1357 [14:13] * Jp_ [Jp_@notlogged] has quit. (Quit: Web client closed)
#1358 [14:13] <Yisusayuda> But why :(
#1359 [14:13] * Jp [Jp@notlogged] has quit. (Quit: Web client closed)
#1360 [14:14] <Lord_Ralex> Yisusayuda, because it's a) crap, and b) meant for school use
#1361 [14:14] <optimus> where is the crash report
#1362 [14:14] <iBurke> Lol wow, very blunt Lord_Ralex
#1363 [14:14] <iBurke> ??> optimus launcher/crash-log
#1364 [14:14] <Absol> optimus: We need to see your crash log, which appears after a crash.
#1365 [14:14] <Absol> optimus: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1366 [14:15] * Jp [Jp@notlogged] has joined #minecrafthelp
#1367 [14:15] <Yisusayuda> I have seen children who have been able to run minecraft in canaima with different system Windows 7, Windows 8 and with Linux
#1368 [14:15] <Lord_Ralex> Yisusayuda, and that computer is crap, so it won't run Minecraft.
#1369 [14:15] <Jp> i created i whole new mojand accoutn with a new email and password and it get the same message, the email or password is incorrent?!?!
#1370 [14:15] <Lord_Ralex> Jp, what part of
#1371 [14:15] <Lord_Ralex> Wait
#1372 [14:15] <Lord_Ralex> An hour
#1373 [14:15] <Lord_Ralex> Did you miss
#1374 [14:15] * Hemmer2009 [Hemmer2009@notlogged] has quit. (Ping timeout: 195 seconds)
#1375 [14:15] <Jp> i created an ew account
#1376 [14:15] <Lord_Ralex> Because the more you try to get around this, EVEN WITH MAKING A NEW ACCOUNT
#1377 [14:15] <Lord_Ralex> The longer you will wait
#1378 [14:16] <Jp> ugghh
#1379 [14:16] <Jp> im just worried man
#1380 [14:16] <Jp> i spent allot of money and work on that acount
#1381 [14:16] <Jp> i dont want to lose it
#1382 [14:16] <Yisusayuda> ... Too much disappointment
#1383 [14:17] <Yisusayuda> As.
#1384 [14:17] <optimus> ---- Minecraft Crash Report ---- // Uh... Did I do that? Time: 12/25/16 3:15 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.cre
#1385 [14:17] <iBurke> optimus: no
#1386 [14:17] <optimus> oops!
#1387 [14:17] <iBurke> stop right there
#1388 [14:17] <optimus> sorry
#1389 [14:17] <iBurke> Lol..
#1390 [14:17] <optimus> http://paste.ubuntu.com/23684162/
#1391 [14:17] <iBurke> ??> win/dxdiag
#1392 [14:18] <iBurke> ??> optimus win/dxdiag
#1393 [14:18] <Absol> optimus: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1394 [14:18] <Jp> how do i check if i can run mc?
#1395 [14:19] <iBurke> have you played it before?
#1396 [14:19] <iBurke> Or, rather, ran it before?
#1397 [14:19] * kinggoesgaming [kinggoesgaming@notlogged] has joined #minecrafthelp
#1398 [14:19] * Jp [Jp@notlogged] has quit. (Client Quit)
#1399 [14:19] <iBurke> Good talk.
#1400 [14:21] <iBurke> !topic
#1401 [14:21] <Yisusayuda> LordRalex But why can not start minecraft
#1402 [14:21] <iBurke> |log
#1403 [14:21] <Lord_Ralex> Yisusayuda, I keep repeating the answer.....
#1404 [14:21] <Lord_Ralex> Yisusayuda, because, your computer is too old and is not suppose to be used to game.
#1405 [14:22] <optimus> http://paste.ubuntu.com/23684174/
#1406 [14:23] <Yisusayuda> Thanks ....
#1407 [14:23] <optimus> thank you Absol
#1408 [14:24] <iBurke> Absol is a bot
#1409 [14:24] <optimus> lmao ok
#1410 [14:24] <optimus> im mother of my son who wants minecraft.. im rusty when it comes to computer issues :D
#1411 [14:24] <iBurke> Anyway, I'm seeing things I am not experienced enough to understand. Wait for someone else to help you optimus, Sorry.
#1412 [14:24] <optimus> :(
#1413 [14:25] <optimus> thank you. just got new gamer computer.
#1414 [14:25] <Lord_Ralex> (i hope you didn't spend too much on it)
#1415 [14:25] <optimus> not really. :)
#1416 [14:25] * Hemmer2009 [Hemmer2009@notlogged] has joined #minecrafthelp
#1417 [14:26] <Lord_Ralex> optimus, install the Catalyst Software Suite from http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
#1418 [14:26] * Yisusayuda [Yisusayuda@notlogged] has quit. (Ping timeout: 195 seconds)
#1419 [14:28] <Hemmer2009> http://paste.ubuntu.com/23684078/
#1420 [14:28] <optimus> installing..
#1421 [14:28] <optimus> is raden good graphic card?
#1422 [14:28] <iBurke> Better than Intel.
#1423 [14:28] <Lord_Ralex> optimus, radeon is a brand
#1424 [14:29] <Lord_Ralex> iBurke, old radeons are crap compared to intel :P
#1425 [14:29] <iBurke> Hemmer2009: what's your issue?
#1426 [14:29] <optimus> I know, wanted to know if its good brand.
#1427 [14:29] <Lord_Ralex> the model is what matters, not the brand
#1428 [14:29] <Lord_Ralex> radeon is AMD, geforce is nvidia, intel is well, intel
#1429 [14:29] <iBurke> Lord_Ralex: thank you for your insight :)
#1430 [14:29] <optimus> okay, is my model good?
#1431 [14:29] <Lord_Ralex> Hemmer2009, he would have a pixel format error
#1432 [14:29] <Lord_Ralex> optimus, eh, it's older, and now considered legacy
#1433 [14:29] <Lord_Ralex> so it's not too great anymore
#1434 [14:30] <Lord_Ralex> it should still run minecraft at least
#1435 [14:30] <optimus> if i want to upgrade which model do you recommend?
#1436 [14:30] * LordJuaum [LordJuaum@notlogged] has joined #minecrafthelp
#1437 [14:30] <Lord_Ralex> all depends on the computer you bought really, it's hard to say what you could get
#1438 [14:30] <LordJuaum> ahn
#1439 [14:30] <optimus> cybertron is what i bought...
#1440 [14:30] <optimus> please tell me its good start
#1441 [14:30] <Lord_Ralex> Hemmer2009, your computer is too old for Windows 10
#1442 [14:31] <Lord_Ralex> optimus, honestly, those reports don't really give enough information, you need someone on-hand to really give you a good answer
#1443 [14:31] <LordJuaum> coloquei uma textura no meu minecraft e ele crashou
#1444 [14:31] <Hemmer2009> iburke i cannot get minecraft to open. it says pixelformat not accelerated
#1445 [14:31] <iBurke> ??> LordJuaum lang/en
#1446 [14:31] <Absol> LordJuaum: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#1447 [14:31] * shadowblade45 [shadowblade45@notlogged] has joined #minecrafthelp
#1448 [14:32] <LordJuaum> I put a texture in my minecraft and it crashed
#1449 [14:32] * shadowblade45 [shadowblade45@notlogged] has quit. (Client Quit)
#1450 [14:33] <iBurke> Hemmer2009: as Lord_Ralex stated, your computer is too old for windows 10, and could not find a good graphics card for the update, therefore making your graphics "Basic"
#1451 [14:33] <LordJuaum> I put a texture in my minecraft and it crashed
#1452 [14:33] <iBurke> LordJuaum: Okay, can you provide the crash report?
#1453 [14:33] <iBurke> ??> LordJuaum paste/crash
#1454 [14:33] <Absol> LordJuaum: Please paste the crash report on http://paste.ubuntu.com and give us the link it takes you to after clicking Paste. You can use F6 to highlight it.
#1455 [14:33] <Hemmer2009> Can you play it on windows 7
#1456 [14:34] <iBurke> Hemmer2009: Is that the OS you had prior to installing Windows 10?
#1457 [14:34] <LordJuaum> ---- Minecraft Crash Report ----
#1458 [14:34] <iBurke> LordJuaum: Please paste it on paste.ubuntu.com
#1459 [14:34] * maririi27 [maririi27@notlogged] has joined #minecrafthelp
#1460 [14:34] <Hemmer2009> i bought it refurbished from best buy for my son. it has window 7 sticker on it
#1461 [14:35] <Hemmer2009> but the properties say its operation windows 10
#1462 [14:35] <LordJuaum> i reported
#1463 [14:36] <LordJuaum> and now?
#1464 [14:36] <iBurke> Hemmer2009: Try running windows update
#1465 [14:36] <iBurke> LordJuaum: paste it on paste.ubuntu.com, then copy the link and paste the LINK in the chat.
#1466 [14:36] * LordJuaum [LordJuaum@notlogged] has quit. (Quit: Web client closed)
#1467 [14:36] * DarkNoddy [DarkNoddy@notlogged] has quit. (Read error: Connection reset by peer)
#1468 [14:36] <optimus> will this also run sims 4?
#1469 [14:37] * maririi27_ [maririi27_@notlogged] has joined #minecrafthelp
#1470 [14:37] <Lord_Ralex> optimus, probably, although i've not played that game to know
#1471 [14:37] <maririi27_> I need help, because I can not log into my mojang account and it keeps saying ERROR! account email or password is incorrect. I have tried resetting my password but it still doesn't work. What can I do?
#1472 [14:38] <optimus> installed... then retry minecraft?
#1473 [14:38] <maririi27_> can someone help
#1474 [14:38] <Lord_Ralex> optimus, reboot the computer, then try Minecraft
#1475 [14:38] <Lord_Ralex> maririi27_, wait 1 hour without trying to log in
#1476 [14:38] <maririi27_> ok an then I try again?
#1477 [14:38] <optimus> k thank you for your help
#1478 [14:39] <iBurke> ??> maririi27_ login/throttle
#1479 [14:39] <Absol> maririi27_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1480 [14:39] <Absol> maririi27_: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1481 [14:39] <iBurke> Sorry Lord_Ralex, that kind of contradicts what you said..
#1482 [14:39] <maririi27_> ok thank you for the help
#1483 [14:39] * maririi27_ [maririi27_@notlogged] has quit. (Client Quit)
#1484 [14:39] <Lord_Ralex> iBurke, it's actually more like 1 hour, but we made that ages ago
#1485 [14:39] <Lord_Ralex> when it felt like 3
#1486 [14:40] <Lord_Ralex> i was in the middle of uipdating it
#1487 [14:40] <iBurke> Sorry x.x
#1488 [14:40] <Lord_Ralex> and updated
#1489 [14:40] <iBurke> ?? login/throttle
#1490 [14:40] <Absol> login/throttle: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1491 [14:40] <Absol> login/throttle: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account. Then reset your password using https://account.mojang.com/password -- then try again.
#1492 [14:41] <Lord_Ralex> i missed a ) it seems
#1493 [14:41] * DarkNoddy [DarkNoddy@notlogged] has joined #minecrafthelp
#1494 [14:42] <iBurke> Do flags ever get updated here?
#1495 [14:42] <Lord_Ralex> what flags
#1496 [14:42] * VallisAreEpic [VallisAreEpic@notlogged] has joined #minecrafthelp
#1497 [14:42] <iBurke> ChanServ flags
#1498 [14:42] * jeff [jeff@notlogged] has joined #minecrafthelp
#1499 [14:42] * optimus [optimus@notlogged] has quit. (Ping timeout: 195 seconds)
#1500 [14:42] <Lord_Ralex> Occasionally
#1501 [14:43] <iBurke> Any requirements? Or just kinda "You've been here for a while, have this"
#1502 [14:43] * jeff is now known as Guest16423
#1503 [14:43] * hello [hello@notlogged] has joined #minecrafthelp
#1504 [14:43] <Guest16423> what do i do if i purchased the wrong version?
#1505 [14:43] <Lord_Ralex> We internally decide, but effectively yes
#1506 [14:43] <Lord_Ralex> ??> Guest16423 mojang/refund
#1507 [14:43] <Lord_Ralex> ??> Guest16423 account/refund
#1508 [14:43] <Absol> Guest16423: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1509 [14:43] <VallisAreEpic> k
#1510 [14:43] <Guest16423> i will try that thanks
#1511 [14:43] * hello [hello@notlogged] has quit. (Client Quit)
#1512 [14:44] <iBurke> VallisAreEpic: Do you have a question?
#1513 [14:44] <VallisAreEpic> yes my minecraft crashed what should i do?
#1514 [14:44] <iBurke> ??> VallisAreEpic launcher/crash-log
#1515 [14:44] <Absol> VallisAreEpic: We need to see your crash log, which appears after a crash.
#1516 [14:44] <Absol> VallisAreEpic: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1517 [14:45] <VallisAreEpic> ------------------
#1518 [14:45] <iBurke> not here...
#1519 [14:50] <VallisAreEpic> where?
#1520 [14:50] <iBurke> on paste.ubuntu.com
#1521 [14:50] <VallisAreEpic> k
#1522 [14:52] <VallisAreEpic> I have done it?
#1523 [14:52] <iBurke> Then paste the link here
#1524 [14:53] <VallisAreEpic> ------------------
#1525 [14:53] <iBurke> the link...
#1526 [14:53] * marcel1404 [marcel1404@notlogged] has joined #minecrafthelp
#1527 [14:54] * boldcheetah [boldcheetah@notlogged] has joined #minecrafthelp
#1528 [14:57] * marcel1404 [marcel1404@notlogged] has quit. (Ping timeout: 195 seconds)
#1529 [14:59] * VallisAreEpic [VallisAreEpic@notlogged] has quit. (Quit: Web client closed)
#1530 [14:59] * boldcheetah [boldcheetah@notlogged] has quit. (Quit: Web client closed)
#1531 [15:02] * marcel1404 [marcel1404@notlogged] has joined #minecrafthelp
#1532 [15:03] * VallisAreEpic [VallisAreEpic@notlogged] has joined #minecrafthelp
#1533 [15:03] <VallisAreEpic> http://paste.ubuntu.com/23684349/
#1534 [15:03] * marcel1404 [marcel1404@notlogged] has quit. (Client Quit)
#1535 [15:03] <VallisAreEpic> here
#1536 [15:04] * VallisAreEpic [VallisAreEpic@notlogged] has quit. (Client Quit)
#1537 [15:04] * VallisAreEpic [VallisAreEpic@notlogged] has joined #minecrafthelp
#1538 [15:04] <VallisAreEpic> hi
#1539 [15:05] <VallisAreEpic> http://paste.ubuntu.com/23684349/
#1540 [15:05] * VallisAreEpic [VallisAreEpic@notlogged] has quit. (Client Quit)
#1541 [15:06] * VallisAreEpic [VallisAreEpic@notlogged] has joined #minecrafthelp
#1542 [15:06] <iBurke> VallisAreEpic: please stop disconnecting and reconnecting
#1543 [15:06] <VallisAreEpic> http://paste.ubuntu.com/23684349/
#1544 [15:06] <iBurke> Someone will help you when they have time.
#1545 [15:06] <VallisAreEpic> k
#1546 [15:07] * t1napay [t1napay@notlogged] has joined #minecrafthelp
#1547 [15:07] <mattym> VallisAreEpic, Download and Install the file from this page http://www.nvidia.com/download/driverResults.aspx/111032/en-us
#1548 [15:08] <mattym> VallisAreEpic, After you have installed and restarted you may need the info in the following link from Absol , you should bookmark it
#1549 [15:08] * osuka_ [osuka_@notlogged] has joined #minecrafthelp
#1550 [15:08] <mattym> ??> VallisAreEpic gpu/nvidia/optimus
#1551 [15:08] <Absol> VallisAreEpic: Sometimes Minecraft uses the integrated rather than the dedicated graphics card. To fix this, follow the instructions given here: https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
#1552 [15:10] <VallisAreEpic> ok i try it
#1553 [15:14] * t1napay [t1napay@notlogged] has quit. (Ping timeout: 195 seconds)
#1554 [15:19] * Hemmer2009 [Hemmer2009@notlogged] has quit. (Ping timeout: 195 seconds)
#1555 [15:24] * Walle [Walle@notlogged] has joined #minecrafthelp
#1556 [15:28] * _Sabro_ [_Sabro_@notlogged] has joined #minecrafthelp
#1557 [15:28] <Walle> My problem is that i purchased minecraft windows 10 and i want the code for realms to play with xbox friends but it says i have to purchase is again
#1558 [15:29] <_Sabro_> I can't login to my account, even tho I just changed the password for the email I'm logging to
#1559 [15:29] * Shane [Shane@notlogged] has joined #minecrafthelp
#1560 [15:30] <Shane> minecraft wont load
#1561 [15:30] <iBurke> ??> _Sabro_ login/throttle
#1562 [15:30] <Absol> _Sabro_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1563 [15:30] <Absol> _Sabro_: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1564 [15:30] <iBurke> ??> Shane win/dxdiag
#1565 [15:30] <Absol> Shane: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1566 [15:30] <Shane> Set run directory to C:\Program Files (x86)\Minecraft Native Launcher Version: 307 Operating System: Windows 10 Pro Application Hash: 40a55daa6845b0e1e797461386a218193b14e7d6 Application Data directory: C:\Users\Owner\AppData\Roaming Executable Path: MinecraftLauncher.exe App Directory dir: C:\Program Files (x86)\Minecraft Start dir: C:/Program Files (x86)/Minecraft Launcher dir: C:/Program Files (x86)/Minecraft/game TmpDir dir:
#1567 [15:30] <Shane> thats the error
#1568 [15:30] * _Sabro_ [_Sabro_@notlogged] has quit. (Client Quit)
#1569 [15:30] <iBurke> Please post it on paste.ubuntu.com
#1570 [15:31] * VallisAreEpic [VallisAreEpic@notlogged] has quit. (Ping timeout: 195 seconds)
#1571 [15:31] * RamiStarWasho [RamiStarWasho@notlogged] has joined #minecrafthelp
#1572 [15:31] * Walle [Walle@notlogged] has quit. (Quit: Web client closed)
#1573 [15:31] <iBurke> Walle: If you purchased th
#1574 [15:31] <iBurke> Okay bye :)
#1575 [15:31] <RamiStarWasho> http://paste.ubuntu.com/23684449/
#1576 [15:31] <iBurke> RamiStarWasho: Download this driver: http://www.nvidia.com/download/driverResults.aspx/82758/en-us
#1577 [15:31] <RamiStarWasho> pija xdxdxdxd
#1578 [15:32] <RamiStarWasho> thanks :D
#1579 [15:32] <iBurke> ??> RamiStarWasho lang/es
#1580 [15:32] <RamiStarWasho> NO VEMOH EN DINEI
#1581 [15:33] <RamiStarWasho> GATITO
#1582 [15:33] <RamiStarWasho> ZORRA
#1583 [15:33] <RamiStarWasho> PUTA
#1584 [15:33] <iBurke> ??> RamiStarWasho lang/en
#1585 [15:33] <Absol> RamiStarWasho: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#1586 [15:33] <iBurke> ??> RamiStarWasho lang/es
#1587 [15:33] <Absol> RamiStarWasho: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#1588 [15:33] <iBurke> I don't know what you're speaking
#1589 [15:33] * Joraille [Joraille@notlogged] has joined #minecrafthelp
#1590 [15:33] <RamiStarWasho> BITCH
#1591 [15:33] <Absol> RamiStarWasho: Please keep it civil
#1592 [15:33] <iBurke> Anyone got an !k for me? :)
#1593 [15:34] * RamiStarWasho [RamiStarWasho@notlogged] has quit. (Client Quit)
#1594 [15:36] <Joraille> hello,When i go on minecraft and i am running ca put me a word of error "sourcefile 124"
#1595 [15:37] * SshadowW [SshadowW@notlogged] has joined #minecrafthelp
#1596 [15:37] <iBurke> Joraille: Is there a crash report?
#1597 [15:38] <Joraille> yes
#1598 [15:38] * MasterLive27 [MasterLive27@notlogged] has joined #minecrafthelp
#1599 [15:38] <iBurke> ??> Joraille launcher/crash-log
#1600 [15:38] <Absol> Joraille: We need to see your crash log, which appears after a crash.
#1601 [15:38] <Absol> Joraille: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1602 [15:38] * MasterLive27 [MasterLive27@notlogged] has quit. (Client Quit)
#1603 [15:39] * masterlord89_YT [masterlord89_YT@notlogged] has joined #minecrafthelp
#1604 [15:40] <Joraille> ok
#1605 [15:40] * masterlord89_YT [masterlord89_YT@notlogged] has quit. (Client Quit)
#1606 [15:41] * masterlord89_YT [masterlord89_YT@notlogged] has joined #minecrafthelp
#1607 [15:41] * masterlord89_YT [masterlord89_YT@notlogged] has quit. (Client Quit)
#1608 [15:41] <Joraille> this is bo
#1609 [15:42] <SshadowW> hello, can I know if a MAC user can join online server like normal Windows user?
#1610 [15:42] <Joraille> that's OK
#1611 [15:45] <iBurke> SshadowW: Yes that is possible.
#1612 [15:46] * Pear [Pear@notlogged] has joined #minecrafthelp
#1613 [15:46] <SshadowW> thank you!
#1614 [15:48] * Pear [Pear@notlogged] has quit. (Client Quit)
#1615 [15:50] * JavaC0de [JavaC0de@notlogged] has joined #minecrafthelp
#1616 [15:51] * SshadowW [SshadowW@notlogged] has quit. (Ping timeout: 198 seconds)
#1617 [15:53] * Punket [Punket@notlogged] has joined #minecrafthelp
#1618 [15:53] * rellig [rellig@notlogged] has quit. (Quit: http://quassel-irc.org - Chat comfortably. Anywhere.)
#1619 [15:57] * GabrielChagas [GabrielChagas@notlogged] has joined #minecrafthelp
#1620 [15:58] * JavaC0de [JavaC0de@notlogged] has joined #minecrafthelp
#1621 [16:01] * GabrielChagas [GabrielChagas@notlogged] has quit. (Ping timeout: 195 seconds)
#1622 [16:02] * Punket [Punket@notlogged] has quit. (Ping timeout: 195 seconds)
#1623 [16:02] * cellygtf [cellygtf@notlogged] has joined #minecrafthelp
#1624 [16:03] * cellygtf [cellygtf@notlogged] has quit. (Client Quit)
#1625 [16:08] * coolsa [coolsa@notlogged] has joined #minecrafthelp
#1626 [16:10] * hp [hp@notlogged] has joined #minecrafthelp
#1627 [16:11] <hp> minecraft wont open the actual game when i click play
#1628 [16:12] * Gerard [Gerard@notlogged] has joined #minecrafthelp
#1629 [16:12] * chrome [chrome@notlogged] has joined #minecrafthelp
#1630 [16:12] <Gerard> ------------------ System Information ------------------ Time of this report: 12/25/2016, 17:08:26 Machine name: GERARD-PC Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255) Language: English (Regional Setting: English) System Manufacturer: Gigabyte Technology Co., Ltd. System Model: GA-78LMT-USB3 6.0 BIOS: Award Modular BIOS v6.00PG Proc
#1631 [16:13] <Gerard> whats this mean
#1632 [16:13] <hp> what
#1633 [16:13] <chrome> I need help, i can't remember the email i registered with
#1634 [16:13] <chrome> any suggestions?
#1635 [16:13] <hp> what the hell is going on
#1636 [16:13] * chrome [chrome@notlogged] has quit. (Client Quit)
#1637 [16:13] <Gerard> idk i thought this was a help page
#1638 [16:13] * Gerard [Gerard@notlogged] has quit. (Client Quit)
#1639 [16:14] <hp> it is but what tf are we supposed to do
#1640 [16:15] * hp [hp@notlogged] has quit. (Client Quit)
#1641 [16:15] * coolboy329 [coolboy329@notlogged] has joined #minecrafthelp
#1642 [16:15] <iBurke> Lol when I go afk for 10 minutes ^^
#1643 [16:16] * coolboy329 [coolboy329@notlogged] has quit. (Client Quit)
#1644 [16:18] * coolboy [coolboy@notlogged] has joined #minecrafthelp
#1645 [16:19] * coolboy [coolboy@notlogged] has quit. (Client Quit)
#1646 [16:33] * vegetta [vegetta@notlogged] has joined #minecrafthelp
#1647 [16:33] * vegetta [vegetta@notlogged] has quit. (Client Quit)
#1648 [16:34] * Neega [Neega@notlogged] has joined #minecrafthelp
#1649 [16:34] * sk8erace1 [sk8erace1@notlogged] has joined #minecrafthelp
#1650 [16:34] * sk8erace1 [sk8erace1@notlogged] has quit. (Client Quit)
#1651 [16:35] * stdyrmx [stdyrmx@notlogged] has joined #minecrafthelp
#1652 [16:36] <Neega> hey i was wondering if there was a way to change my email because i got hacked and the email that is has isnt used anymore so is there a way to change it or contact mojang through live chat because i want a timely response
#1653 [16:36] * mic5591 [mic5591@notlogged] has joined #minecrafthelp
#1654 [16:36] <GreyVulpine> Yes, you'll need to contact Mojang Support through their web form
#1655 [16:36] <GreyVulpine> Neega - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1656 [16:36] * Shane [Shane@notlogged] has quit. (Ping timeout: 195 seconds)
#1657 [16:37] <mic5591> i dont know my e-mail that is use on my old minecraft account and the sid eis not helping my account name is mic5591 what can i do now
#1658 [16:39] <mattym> ??> mic5591 account/send-email
#1659 [16:39] * vegetta [vegetta@notlogged] has joined #minecrafthelp
#1660 [16:39] <Absol> mic5591: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1661 [16:39] <Absol> mic5591: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1662 [16:39] * iBurke [iBurke@notlogged] has quit. (Quit: Web client closed)
#1663 [16:39] * vegetta [vegetta@notlogged] has quit. (Client Quit)
#1664 [16:40] * stdyrmx [stdyrmx@notlogged] has quit. (Client Quit)
#1665 [16:42] * stdyrmx [stdyrmx@notlogged] has joined #minecrafthelp
#1666 [16:42] * Jumpy [Jumpy@notlogged] has joined #minecrafthelp
#1667 [16:42] <Jumpy> @absol Hello?
#1668 [16:43] <Jumpy> My minecraft account seems to be migrated to an email i dont own.. But i know the password and username of the account and the e-mail it used to use but now i can't login anymore because it's not my E-Mail!
#1669 [16:44] <thgilfodrol> 17:15 < iBurke> Lol when I go afk for 10 minutes ^^
#1670 [16:44] <thgilfodrol> oh crap
#1671 [16:44] <thgilfodrol> wrong button
#1672 [16:44] <GreyVulpine> Jumpy - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1673 [16:44] <thgilfodrol> sorry for the ping @ burke
#1674 [16:44] <GreyVulpine> He left
#1675 [16:44] <thgilfodrol> oh
#1676 [16:45] <Jumpy> @GreyVulpine i have sent an support ticket, But it's pretty slow they're still answering support tickets from 22nd of december.. It's currently 25th :/
#1677 [16:45] <GreyVulpine> Yes, you'll simply just need to wait
#1678 [16:45] <Jumpy> Wish there was like a live chat :3
#1679 [16:46] * Banana__ [Banana__@notlogged] has joined #minecrafthelp
#1680 [16:46] * Neega [Neega@notlogged] has quit. (Quit: Web client closed)
#1681 [16:46] <Jumpy> GrreyVulpine How long does it normally take to get an answer on a support ticket just curious'
#1682 [16:46] <GreyVulpine> Jumpy - It varies.
#1683 [16:47] <Jumpy> Longer then a week (or less) ?
#1684 [16:47] <GreyVulpine> Sometimes it's less than a week, sometimes it'll take more.
#1685 [16:47] <Banana__> Hello, I have a question about my modded minecraft server. I know I am not supposed to ask if I can ask but is this where I can ask about modded minecraft? If not, could someone point me in the direction of where I could get some help for modded minecraft.
#1686 [16:47] <GreyVulpine> All depends on their volume of support tickets.
#1687 [16:48] <thgilfodrol> Banana__: type /join #ftb
#1688 [16:48] <Banana__> Thank you
#1689 [16:48] <Banana__> Thank you
#1690 [16:48] * Banana__ [Banana__@notlogged] has left #minecrafthelp
#1691 [16:48] <Jumpy> How is it possible to get an account migrated to an email u dont own i dont get it.
#1692 [16:48] * Jesse [Jesse@notlogged] has joined #minecrafthelp
#1693 [16:49] <Jesse> hello?
#1694 [16:49] <Jumpy> Hello
#1695 [16:50] <thgilfodrol> Jesse: do you need help with anything?
#1696 [16:51] * Jumpy [Jumpy@notlogged] has quit. (Quit: Web client closed)
#1697 [16:52] * ethan [ethan@notlogged] has joined #minecrafthelp
#1698 [16:52] <ethan> hey
#1699 [16:54] <thgilfodrol> hello ethan
#1700 [16:54] <ethan> i have not played in a while and im trying to migrate my old account and i forgot my username plz help
#1701 [16:55] <thgilfodrol> ??> ethan account/forgot-login
#1702 [16:55] <Absol> ethan: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#1703 [16:55] <Absol> ethan: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1704 [17:04] * haycony [haycony@notlogged] has joined #minecrafthelp
#1705 [17:04] * haycony [haycony@notlogged] has joined #minecrafthelp
#1706 [17:04] * haycony [haycony@notlogged] has left #minecrafthelp
#1707 [17:06] * ethan [ethan@notlogged] has quit. (Ping timeout: 195 seconds)
#1708 [17:06] * Kevin_ [Kevin_@notlogged] has joined #minecrafthelp
#1709 [17:06] * cesar [cesar@notlogged] has joined #minecrafthelp
#1710 [17:07] <Kevin_> I need help. Win 10, Intel video card, Minecraft not loading/opening.
#1711 [17:07] <mattym> Kevin_, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1712 [17:07] <thgilfodrol> Kevin_: does the launcher crash?
#1713 [17:07] <Kevin_> Launcher crashes
#1714 [17:08] <thgilfodrol> ??> Kevin_ win/dxdiag
#1715 [17:08] <Absol> Kevin_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1716 [17:08] <Kevin_> http://paste.ubuntu.com/23684867/
#1717 [17:09] <Kevin_> Is that what you need?
#1718 [17:09] <mattym> Kevin_, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1719 [17:10] <Kevin_> Would you recommend a new video card or Windows 7. New machine for my son
#1720 [17:11] <mattym> Kevin_, If you are going to add hardware, its highly recommended you take it to a store that sells the parts, to see what will be compatible
#1721 [17:11] <mattym> Kevin_, Otherwise to reinstall Windows 7 you would need to back up any important or wanted data on the computer.
#1722 [17:11] <Kevin_> Would Win 7 work ok with this video card?
#1723 [17:12] <mattym> Kevin_, Yes
#1724 [17:12] <Kevin_> Ok, what
#1725 [17:12] <Kevin_> wha
#1726 [17:12] <Kevin_> what's best place to get Win 7?
#1727 [17:12] <mattym> Kevin_, What did your computer have before 10?
#1728 [17:13] <Kevin_> Just got this one for Christmas
#1729 [17:13] <Kevin_> Came to me with Win 10
#1730 [17:13] <mattym> Kevin_, Is there a sticker/label on it somewhere that says Windows Product Key. (Do not share it here if you find it)
#1731 [17:13] <Kevin_> Yes
#1732 [17:13] <mattym> Kevin_, Does that sticker say what version of windows?
#1733 [17:14] <Kevin_> Win 10 Home
#1734 [17:15] <mattym> Kevin_, You can try entering that code here https://www.microsoft.com/en-us/software-download/windows7
#1735 [17:15] <mattym> Kevin_, Not sure it will work.
#1736 [17:16] <mattym> Kevin_, If it does, that will give you a download to let you install Windows 7
#1737 [17:16] <Kevin_> If you were me, would go back to 7 or get new graphics card?
#1738 [17:17] * tac45 [tac45@notlogged] has joined #minecrafthelp
#1739 [17:17] <mattym> Kevin_, A graphics card would add some life to the PC, but I said you would need to take it to a store, because the model name of your PC suggests it may not be able to fit a viable card
#1740 [17:18] <thgilfodrol> also might have a 200w psu or something like that
#1741 [17:18] <Kevin_> I see. Thanks for your help.
#1742 [17:18] <mattym> Kevin_, You may have just bought it, but it is in fact a very old PC.
#1743 [17:19] <Kevin_> Yes, needed a basic machine for my son to play minecraft
#1744 [17:19] <tac45> are there isses with changing password ect on website? i tried to re-sign into my account and it will not let me says invlid credentials i tried password resetting and still no help at all.
#1745 [17:19] <tac45> still says invalid
#1746 [17:19] <mattym> ??> tac45 login/throttle
#1747 [17:19] <Absol> tac45: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1748 [17:19] <Absol> tac45: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1749 [17:19] <Absol> tac45: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1750 [17:19] * Kevin_ [Kevin_@notlogged] has left #minecrafthelp
#1751 [17:20] <tac45> ok thank you
#1752 [17:20] * tac45 [tac45@notlogged] has quit. (Client Quit)
#1753 [17:25] * Smileface [Smileface@notlogged] has joined #minecrafthelp
#1754 [17:25] * opmc [opmc@notlogged] has quit. (Quit: Leaving)
#1755 [17:27] * supergirl670 [supergirl670@notlogged] has joined #minecrafthelp
#1756 [17:29] <supergirl670> couldnt join the server, it stated java.net.connect exception time out: no further information
#1757 [17:36] * supergirl670 [supergirl670@notlogged] has quit. (Ping timeout: 195 seconds)
#1758 [17:36] * Pear [Pear@notlogged] has joined #minecrafthelp
#1759 [17:52] * knieken [knieken@notlogged] has joined #minecrafthelp
#1760 [17:53] * knieken [knieken@notlogged] has quit. (Client Quit)
#1761 [17:56] * Cuscino [Cuscino@notlogged] has joined #minecrafthelp
#1762 [17:57] <Cuscino> I NEED HELP
#1763 [17:58] * stdyrmx_ [stdyrmx_@notlogged] has joined #minecrafthelp
#1764 [17:58] * knieken [knieken@notlogged] has joined #minecrafthelp
#1765 [17:59] <thgilfodrol> Cuscino: what do you need help with?
#1766 [17:59] * stdyrmx [stdyrmx@notlogged] has quit. (Ping timeout: 195 seconds)
#1767 [17:59] <Cuscino> i have problems to start minecraft
#1768 [17:59] * knieken [knieken@notlogged] has quit. (Client Quit)
#1769 [18:00] <thgilfodrol> Cuscino: what's the error that comes up when you try?
#1770 [18:00] <stdyrmx_> thgilfodrol: can you help with port-forward?
#1771 [18:00] <thgilfodrol> stdyrmx_: what's the problem?
#1772 [18:01] <stdyrmx_> my friend cant join
#1773 [18:01] <stdyrmx_> before he could not anymore
#1774 [18:02] <thgilfodrol> stdyrmx_: what error?
#1775 [18:02] <stdyrmx_> he gets stuck on connecting to server
#1776 [18:03] <thgilfodrol> stdyrmx_: can you join it yourself via the public ip?
#1777 [18:03] <stdyrmx_> i join with localhsot
#1778 [18:03] <thgilfodrol> yes, can you try with the public ip
#1779 [18:03] <stdyrmx_> ok
#1780 [18:04] <stdyrmx_> stuck on connecting to server
#1781 [18:04] <stdyrmx_> localhost works
#1782 [18:04] <Cuscino> the error shield is named ' Lack of updated graphics divers'
#1783 [18:05] <thgilfodrol> ??> Cuscino win/dxdiag
#1784 [18:05] <Absol> Cuscino: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1785 [18:08] <thgilfodrol> stdyrmx_: is your friend able to join other servers?
#1786 [18:08] <stdyrmx_> yes
#1787 [18:10] <Cuscino> what must i do with that?
#1788 [18:10] * MrTokyo [MrTokyo@notlogged] has joined #minecrafthelp
#1789 [18:10] <thgilfodrol> Cuscino: follow those instructionmms
#1790 [18:11] <thgilfodrol> stdyrmx_: might be firewalls, unless your local ip has changed
#1791 [18:11] <thgilfodrol> though it seemed to be up momentarily a couple minutes back
#1792 [18:15] <Cuscino> and what must i do with nthis link?
#1793 [18:15] <thgilfodrol> Cuscino: put it here
#1794 [18:16] * MrTokyo [MrTokyo@notlogged] has quit. (Quit: Web client closed)
#1795 [18:16] * MrTokyo [MrTokyo@notlogged] has joined #minecrafthelp
#1796 [18:17] * kyle_ [kyle_@notlogged] has joined #minecrafthelp
#1797 [18:17] <Cuscino> http://paste.ubuntu.com/23685092/
#1798 [18:17] * kyle_ [kyle_@notlogged] has quit. (Client Quit)
#1799 [18:18] <Cuscino> and now?
#1800 [18:18] <mattym> Cuscino, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1801 [18:20] * MrTokyo_ [MrTokyo_@notlogged] has joined #minecrafthelp
#1802 [18:21] * MrTokyo [MrTokyo@notlogged] has quit. (Client Quit)
#1803 [18:21] * MrTokyo_ [MrTokyo_@notlogged] has quit. (Client Quit)
#1804 [18:24] * pc [pc@notlogged] has joined #minecrafthelp
#1805 [18:25] <pc> hi
#1806 [18:25] <pc> ZX
#1807 [18:25] <pc> ZX
#1808 [18:25] <pc> ZXc
#1809 [18:25] <pc> ZXc
#1810 [18:25] * Absol kicked pc from #minecrafthelp (Reason: c :Stop spamming)
#1811 [18:25] * arthur [arthur@notlogged] has joined #minecrafthelp
#1812 [18:26] * arthur [arthur@notlogged] has quit. (Client Quit)
#1813 [18:30] * linklover [linklover@notlogged] has joined #minecrafthelp
#1814 [18:32] <linklover> I can't get minecraft beyond building terrain. crashes every time. new installation with java 7 running due to age of intel HD graphics. Antivirus is Kaspersky and while i have all allowances for minecraft program, Kaspersky is turned off.
#1815 [18:32] <thgilfodrol> ??> linklover launcher/crash-log
#1816 [18:32] <Absol> linklover: We need to see your crash log, which appears after a crash.
#1817 [18:32] <Absol> linklover: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1818 [18:32] <linklover> one minute
#1819 [18:34] <linklover> http://paste.ubuntu.com/23685179/
#1820 [18:34] <mattym> linklover, Kaspersky all you have? even if its off/expired
#1821 [18:35] <linklover> yes
#1822 [18:35] <mattym> ??> linklover tools/hjt
#1823 [18:35] <Absol> linklover: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1824 [18:35] <Absol> linklover: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1825 [18:36] * ryank100 [ryank100@notlogged] has joined #minecrafthelp
#1826 [18:36] <ryank100> hello
#1827 [18:36] <ryank100> i have a question
#1828 [18:36] <ryank100> can minecraft vr be played with the htc vive?
#1829 [18:36] <mattym> ryank100, Probably a better question for the forums.
#1830 [18:37] * ryank100 [ryank100@notlogged] has quit. (Client Quit)
#1831 [18:39] <linklover> http://paste.ubuntu.com/23685192/
#1832 [18:39] <linklover> hijack this threw up a warning about how it wasn't able to directly write something
#1833 [18:39] <mattym> linklover, Yeah thats fine
#1834 [18:39] <mattym> ??> linklover av/kaspersky
#1835 [18:39] <Absol> linklover: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: http://support.kaspersky.com/9927#block1
#1836 [18:39] <mattym> linklover, Try the instructions Absol wrote.
#1837 [18:40] <linklover> even with it turned off?
#1838 [18:40] <mattym> linklover, Yeah
#1839 [18:41] <linklover> ok
#1840 [18:41] <mattym> linklover, Sometimes with AV programs when you tell them to turn off, it never completely turns off
#1841 [18:41] <linklover> true that
#1842 [18:42] <mattym> linklover, If the info in that link is outdated and doesnt match your version of Kaspersky, try looking for similar options, you may just need to try a different AV solution
#1843 [18:42] * mattibog [mattibog@notlogged] has joined #minecrafthelp
#1844 [18:42] <linklover> I was able to find it and i have the settings set to NOT scan
#1845 [18:43] <linklover> i mean, that's already how it was set up
#1846 [18:43] <mattym> ??> linklover win/reinst
#1847 [18:43] <Absol> linklover: You may need to reinstall the locally installed files that Minecraft puts into place.
#1848 [18:43] <Absol> linklover: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1849 [18:43] <mattym> linklover, Try the instructions from Absol then see if the game works
#1850 [18:44] <mattibog> hi, i bought minecraft a few years ago, and havent played in a while and now i cant log in
#1851 [18:44] <linklover> got it. copied and pasted. I'll try it out thanks for being responsive!
#1852 [18:44] <mattym> mattibog, What error do you get, or do you not know your login info?
#1853 [18:45] <mattibog> my username is mattibog, but i cant remember my password and i cant change my password for some reason
#1854 [18:46] <mattibog> when i try to change my password i dont get an email
#1855 [18:46] <mattym> mattibog, Did you try having it sent to any email you use, and did you check the spam/junk folders
#1856 [18:46] <mattibog> yes, i isnt in any spam folders
#1857 [18:47] <mattym> mattibog, Who is your email provider?
#1858 [18:47] <mattibog> hotmail
#1859 [18:47] <mattym> ??> mattibog account/email-missing
#1860 [18:47] <Absol> mattibog: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1861 [18:47] <Absol> mattibog: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#1862 [18:48] <mattym> mattibog, If you currently have no access to the account, you will need to contact mojang and have another type of email ready to be used
#1863 [18:48] <mattym> ??> mattibog account/send-email
#1864 [18:48] <Absol> mattibog: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1865 [18:48] <Absol> mattibog: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1866 [18:52] <mattibog> i cant change the email connected to my mojang account
#1867 [18:52] * me [me@notlogged] has joined #minecrafthelp
#1868 [18:52] * me [me@notlogged] has quit. (Client Quit)
#1869 [18:52] <mattym> mattibog, Like I said, you would need to contact Mojang to have it done for you, read the last set of instructions Absol wrote to you.
#1870 [18:56] * EnderGamingPro [EnderGamingPro@notlogged] has joined #minecrafthelp
#1871 [18:56] * EnderGamingPro [EnderGamingPro@notlogged] has quit. (Client Quit)
#1872 [18:57] * Cuscino [Cuscino@notlogged] has quit. (Quit: Web client closed)
#1873 [19:01] * Silversprout [Silversprout@notlogged] has joined #minecrafthelp
#1874 [19:01] * fling [fling@notlogged] has joined #minecrafthelp
#1875 [19:01] * DeniseN [DeniseN@notlogged] has joined #minecrafthelp
#1876 [19:02] <DeniseN> I have just bought Minecraft and it won't Download correctly
#1877 [19:02] * XxxssundeexxX [XxxssundeexxX@notlogged] has joined #minecrafthelp
#1878 [19:03] <mattym> DeniseN, How so?
#1879 [19:04] <DeniseN> Once it finishes downloading runtime it gives me a message saying "unable to start the Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft"
#1880 [19:04] <mattym> ??> DeniseN tools/hjt
#1881 [19:04] <Absol> DeniseN: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1882 [19:04] <Absol> DeniseN: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1883 [19:04] <XxxssundeexxX> my computer says lack of updated graphics drivers
#1884 [19:05] <mattym> XxxssundeexxX, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1885 [19:05] * DeniseN [DeniseN@notlogged] has quit. (Client Quit)
#1886 [19:05] <XxxssundeexxX> https://paste.ubuntu.com/23685297/
#1887 [19:06] <mattym> XxxssundeexxX, Unfortunately your graphics hardware is not fully supported on Windows 8.1, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1888 [19:06] <XxxssundeexxX> do you know a wway to do this instal of windows 7
#1889 [19:07] <mattym> XxxssundeexxX, You can check online for the instructions, if you dont believe you can do them on your own, most computer stores will offer it as a service.
#1890 [19:08] * Silversprout [Silversprout@notlogged] has quit. (Ping timeout: 195 seconds)
#1891 [19:10] * dabnes [dabnes@notlogged] has joined #minecrafthelp
#1892 [19:11] <dabnes> my user name is dabnes, but I cant remember the email I used for this acct. how do I find this out?
#1893 [19:11] <mattym> ??> dabnes account/forgot-email
#1894 [19:11] <Absol> dabnes: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1895 [19:12] <dabnes> is there not a place to put in ur user name, and have it reply to the correct email?
#1896 [19:12] <mattym> dabnes, No
#1897 [19:13] <dabnes> dang, ok, thanks for the help
#1898 [19:13] * dabnes [dabnes@notlogged] has quit. (Client Quit)
#1899 [19:20] * LDPswag [LDPswag@notlogged] has joined #minecrafthelp
#1900 [19:20] * stdyrmx_ [stdyrmx_@notlogged] has quit. (Quit: Web client closed)
#1901 [19:24] * ondal [ondal@notlogged] has joined #minecrafthelp
#1902 [19:25] * ondal [ondal@notlogged] has quit. (Client Quit)
#1903 [19:26] * ondal [ondal@notlogged] has joined #minecrafthelp
#1904 [19:26] * ondal [ondal@notlogged] has quit. (Client Quit)
#1905 [19:32] * thomja [thomja@notlogged] has joined #minecrafthelp
#1906 [19:34] <thomja> Ok so, I played minecraft a long time ago... Like back when Notch was a thing. Today my friends wanted me to join them. And I I see that my account is already registered to an email address. I send a password reset to this email and I don't get any email from anyone. I have checked the spam folder and blocked senders list. I can't create a new account using this email either
#1907 [19:34] <thomja> There is no live chat and the FAQ redirected me here and to some other useless places.
#1908 [19:34] <thomja> Wat do?
#1909 [19:35] <thgilfodrol> ??> thomja account/send-email
#1910 [19:35] <Absol> thomja: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1911 [19:35] <Absol> thomja: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1912 [19:35] <thgilfodrol> ??> thomja account/trans-id
#1913 [19:35] <Absol> thomja: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1914 [19:35] <thomja> Dear bot. I'm unsure if paypal still has my transaction ID. But I will check.
#1915 [19:38] <thomja> It's like... 6 years old... I bought it in alpha.
#1916 [19:39] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#1917 [19:39] <mattym> thomja, Are you sure you used paypal?
#1918 [19:42] <thomja> Yes
#1919 [19:42] <mattym> ??> thomja paypal/history
#1920 [19:42] <Absol> thomja: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#1921 [19:42] <thomja> Sorry for the late reply. Was sending the support email.
#1922 [19:43] <mattym> thomja, Dont send the support request without that ID
#1923 [19:43] <thomja> Too late, like, I don't have it.
#1924 [19:44] <thgilfodrol> thomja: if you don't have the ID, try sending as much information as possible, esp. info that only you would know about the purchase
#1925 [19:50] <thomja> I tried doing that atleast, let's see how it goes! :)
#1926 [19:51] <thgilfodrol> yeah, good luck with the recovery
#1927 [19:55] * Duck7Man [Duck7Man@notlogged] has joined #minecrafthelp
#1928 [19:56] <thomja> Thanks man!
#1929 [19:56] <Duck7Man> hello
#1930 [19:56] <Duck7Man> i need support help
#1931 [19:57] <thgilfodrol> Duck7Man: what's the issue?
#1932 [19:59] <Duck7Man> i cant chat on any servers
#1933 [19:59] * KenzCastillo [KenzCastillo@notlogged] has joined #minecrafthelp
#1934 [19:59] <thgilfodrol> Duck7Man: what happens when you try?
#1935 [19:59] <Duck7Man> it says you do not have permission to chat in this region
#1936 [19:59] <Duck7Man> on 10 servers
#1937 [19:59] <thgilfodrol> Duck7Man: that's generally a server issue
#1938 [20:00] * Duck7Man [Duck7Man@notlogged] has quit. (Client Quit)
#1939 [20:02] * KenzCastillo [KenzCastillo@notlogged] has quit. (Ping timeout: 195 seconds)
#1940 [20:04] <Lord_Ralex> !ban *!*@*.amazonaws.com
#1941 [20:13] <osuka_> I have so many questions
#1942 [20:13] <thgilfodrol> probably botnets
#1943 [20:13] <osuka_> on aws?
#1944 [20:13] <Lord_Ralex> using aws, yes
#1945 [20:13] <Lord_Ralex> and how many do you expect to join here from that anyways
#1946 [20:13] <osuka_> That's a good point but I wouldn't expect many bots to join from that either
#1947 [20:14] <osuka_> In fact I don't think I've ever even seen one
#1948 [20:14] <Lord_Ralex> then you are not in enough channels, because one just did
#1949 [20:14] <Lord_Ralex> no loss anyways, those bans always expire in a few hours
#1950 [20:14] <osuka_> Clearly not, but that's a first. I'll take your word for it, obviously
#1951 [20:14] <Andrio> FYI
#1952 [20:14] <Andrio> [13:14:21] WHO entry for Rabbit [~Rabbit@ec2-52-41-150-102.us-west-2.compute.amazonaws.com]
#1953 [20:14] <osuka_> Just out of curiosity, where was that?
#1954 [20:15] <Lord_Ralex> osuka_, both #sponge chans, #FTB, he's also joined #risu at least, and a private chan that's very tiny
#1955 [20:15] <Lord_Ralex> and cutely, #scrollsguide
#1956 [20:15] <osuka_> Well that'll do it. I'm not on any of those, ever
#1957 [20:16] <Lord_Ralex> railcraft
#1958 [20:16] <osuka_> But hey, good on you guys for taking proactive action. Gg
#1959 [20:17] <thgilfodrol> oh, just looked at #ftb
#1960 [20:17] <thgilfodrol> funny, I was just musing earlier that I haven't seen a christmas botnet before
#1961 [20:17] <osuka_> happy botmas I guess
#1962 [20:26] * amos [amos@notlogged] has joined #minecrafthelp
#1963 [20:26] <amos> It says my drivers aren't up to date
#1964 [20:27] <amos> http://paste.ubuntu.com/23685594/
#1965 [20:27] <amos> thats my dxdiag
#1966 [20:27] <thgilfodrol> amos: one moment
#1967 [20:27] <amos> ok
#1968 [20:28] * bruno [bruno@notlogged] has joined #minecrafthelp
#1969 [20:29] * bruno [bruno@notlogged] has quit. (Client Quit)
#1970 [20:29] <thgilfodrol> amos: download and install the driver at https://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkcentre_drivers/u6vdo08us17.exe
#1971 [20:29] <amos> ok
#1972 [20:30] <amos> after I download it minecraft will work again?
#1973 [20:30] <thgilfodrol> it should
#1974 [20:30] <amos> alright
#1975 [20:35] * dylanm [dylanm@notlogged] has joined #minecrafthelp
#1976 [20:37] * Sabrun [Sabrun@notlogged] has joined #minecrafthelp
#1977 [20:37] * Sabrun [Sabrun@notlogged] has joined #minecrafthelp
#1978 [20:37] * dylanm [dylanm@notlogged] has left #minecrafthelp
#1979 [20:37] <Sabrun> So i am using windows 10 and everytime I start up minecraft it leaves me with a crash report
#1980 [20:37] * dylanm [dylanm@notlogged] has joined #minecrafthelp
#1981 [20:37] <Sabrun> http://paste.ubuntu.com/23685637/
#1982 [20:38] * dylanm [dylanm@notlogged] has quit. (Client Quit)
#1983 [20:38] <Sabrun> I want to know whats wrong and how to fix this
#1984 [20:39] <thgilfodrol> Sabrun: your graphics processor is unsupported by minecraft past Windows 7
#1985 [20:40] <thgilfodrol> Sabrun: to be able to play the game, you should either downgrade to windows 7, or buy a gpu (recommended)
#1986 [20:41] * BumblebeeGirl [BumblebeeGirl@notlogged] has joined #minecrafthelp
#1987 [20:42] * BumblebeeGirl [BumblebeeGirl@notlogged] has quit. (Client Quit)
#1988 [20:44] <Sabrun> Thank you
#1989 [20:44] * amos [amos@notlogged] has quit. (Ping timeout: 195 seconds)
#1990 [20:45] <thgilfodrol> Sabrun: no problem, good luck and happy holidays
#1991 [20:48] <Sabrun> same to you
#1992 [20:51] * DanxYT [DanxYT@notlogged] has joined #minecrafthelp
#1993 [20:51] * DanxYT [DanxYT@notlogged] has joined #minecrafthelp
#1994 [20:51] * DanxYT [DanxYT@notlogged] has left #minecrafthelp
#1995 [20:53] * Smileface [Smileface@notlogged] has quit. (Quit: ( www.nnscript.com :: NoNameScript 4.22 :: www.esnation.com ))
#1996 [20:57] * Santino [Santino@notlogged] has joined #minecrafthelp
#1997 [21:01] * Santino [Santino@notlogged] has quit. (Ping timeout: 195 seconds)
#1998 [21:07] * langsbangs [langsbangs@notlogged] has joined #minecrafthelp
#1999 [21:07] <langsbangs> Hello?
#2000 [21:08] <osuka_> langsbangs hello
#2001 [21:08] <langsbangs> I am in need of some assistance
#2002 [21:08] <osuka_> Ask away
#2003 [21:09] <langsbangs> I have a microsoft account that i made 7 years ago and i havr the username and password good but i dont remember what i did for them
#2004 [21:09] <langsbangs> i was like 7 so i spelled stuff wrong
#2005 [21:10] <langsbangs> i know the password but i have to have the secuity question to log in
#2006 [21:10] <osuka_> Well, do you not have that?
#2007 [21:10] <langsbangs> I do not have the security question answers
#2008 [21:11] <langsbangs> Ive been trying for the last hour and it doesnt send it to my email...
#2009 [21:11] <osuka_> And just making sure, that's a microsoft account you had?
#2010 [21:11] <langsbangs> Yes
#2011 [21:12] <langsbangs> i have the username and password
#2012 [21:12] <osuka_> Not minecraft
#2013 [21:12] <osuka_> Microsoft
#2014 [21:12] <langsbangs> a mogang account
#2015 [21:13] * LesterTheDolf [LesterTheDolf@notlogged] has joined #minecrafthelp
#2016 [21:13] <langsbangs> Hello?
#2017 [21:14] <osuka_> If you're logging in with your email address, it's a mojang account
#2018 [21:14] <langsbangs> Yes it is then,
#2019 [21:14] <langsbangs> I know everything but the security questions
#2020 [21:14] <osuka_> It's probably an old minecraft account if you made it 7 years ago and didn't upgrade it
#2021 [21:14] <langsbangs> it is still live
#2022 [21:14] <langsbangs> i can play on it
#2023 [21:15] <osuka_> Of course, as soon as you manage to log in. lol
#2024 [21:15] <langsbangs> but i want to get the windows 10 on my pc
#2025 [21:15] <osuka_> Though it's probably a good idea to point that out when you write Mojang a ticket
#2026 [21:15] <langsbangs> so talk to themz?
#2027 [21:15] <langsbangs> Them*
#2028 [21:16] <osuka_> Which you'll have to do, because we unfortunately can't help you recover your account here
#2029 [21:16] * rose [rose@notlogged] has joined #minecrafthelp
#2030 [21:16] <LesterTheDolf> Hello, I have had my Minecraft account for awhile now, and I've been running into this problem whenevr I need to log in again. I'vve just moved computers and now I need to login to my account; currently under the username LesterTheDolf, but previous ownign the alias ZzWolf22zZ, I have tried my email, username, old email, old username, and literally any password I can remember ever using and I can't log into my account. I tr
#2031 [21:16] <LesterTheDolf> account, but this time I'm not recieving an email back to me, I put in my primary email, and both LesterTheDolf and ZzWolf22zZ but I'm having no luck.
#2032 [21:16] <osuka_> It'll also help if you have proof of account ownership, such as a receipt
#2033 [21:16] <osuka_> I'll get you a link in just a second
#2034 [21:16] * rose is now known as Guest12965
#2035 [21:16] <langsbangs> Can you send me a link or point me in a derection
#2036 [21:17] <osuka_> https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#2037 [21:17] <langsbangs> Thanks
#2038 [21:17] <langsbangs> Merry CHristmas
#2039 [21:17] <osuka_> To you too!
#2040 [21:17] <Guest12965> i go onto my game and everything is fine but as soon as i press play game the screen goes dark and i can't do anything
#2041 [21:18] <osuka_> ??> Guest12965 launcher/crash-log
#2042 [21:18] <Absol> Guest12965: We need to see your crash log, which appears after a crash.
#2043 [21:18] <Absol> Guest12965: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2044 [21:20] * Guest12965 [Guest12965@notlogged] has quit. (Client Quit)
#2045 [21:21] <osuka_> LesterTheDolf you should contact Mojang support as soon as possible. While you're at it, you'll probably want to make sure your computer is not infected, just to be safe
#2046 [21:22] <LesterTheDolf> Why would my computer be infected?
#2047 [21:25] <osuka_> What i understood from what you said was that it was a recurring problem, which is always a big red light when it comes to accounts
#2048 [21:26] <osuka_> if you keep losing your password, something's bound to be wrong. Add that to the fact that you're not getting an email, I'd be worried
#2049 [21:26] <osuka_> But if I misunderstood you, just forget I ever said that
#2050 [21:27] <LesterTheDolf> I think the problem is that since I've migrated my account and changed my email, sometimes the username needs to bed used to log in and other times the email needs to be used, but now neither are working
#2051 [21:28] <osuka_> If you migrated your old minecraft account to a mojang account, you should always be using your email address
#2052 [21:29] <LesterTheDolf> I apologize, I just read the text in red up above the chat window
#2053 [21:29] <osuka_> Don't worry about it
#2054 [21:30] <osuka_> Ask whatever you want here, though keep in mind we're not going to solve your account issues
#2055 [21:31] <osuka_> It could very well save you a lot of time with mojang support, given that we'll answer a lot more quickly
#2056 [21:32] * thomja [thomja@notlogged] has quit. (Quit: Web client closed)
#2057 [21:32] * Lee [Lee@notlogged] has joined #minecrafthelp
#2058 [21:40] <LesterTheDolf> Now I just feel like an idiot, I've jsut sent off the ticket, and then I tried to log in again, and the 2nd combination of stuff I tried worked. :T
#2059 [21:40] <LesterTheDolf> I'm sorry for wasting your time
#2060 [21:40] <osuka_> Don't worry about it
#2061 [21:40] <osuka_> Enjoy your game! Happy holidays!
#2062 [21:41] <LesterTheDolf> Happy holidays to you too
#2063 [21:41] * LesterTheDolf [LesterTheDolf@notlogged] has quit. (Quit: Web client closed)
#2064 [21:46] * adam [adam@notlogged] has joined #minecrafthelp
#2065 [21:46] * adam is now known as Guest83005
#2066 [21:47] * langsbangs [langsbangs@notlogged] has quit. (Ping timeout: 195 seconds)
#2067 [21:47] <Guest83005> just installed Minecraft and crashes everytime i try to "Play"
#2068 [21:48] <osuka_> ??> Guest83005 launcher/crash-log
#2069 [21:48] <Absol> Guest83005: We need to see your crash log, which appears after a crash.
#2070 [21:48] <Absol> Guest83005: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2071 [21:48] <Guest83005> ---- Minecraft Crash Report ---- // Ooh. Shiny. Time: 12/25/16 9:40 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(D
#2072 [21:53] <Guest83005> http://paste.ubuntu.com/23685893/
#2073 [21:54] <osuka_> ??> Guest83005 win/dxdiag
#2074 [21:54] <Absol> Guest83005: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2075 [22:01] * adam_ [adam_@notlogged] has joined #minecrafthelp
#2076 [22:02] <Guest83005> New Minecraft crashes over and over. http://paste.ubuntu.com/23685919/
#2077 [22:05] <osuka_> Guest83005 unfortunately your graphics driver is not supported on Windows 10 anymore. Consider downgrading to windows 7 or, if possible at all, upgrading your hardware
#2078 [22:08] * IHitKids [IHitKids@notlogged] has joined #minecrafthelp
#2079 [22:09] <IHitKids> For some reason when I am playing minecraft It is glitching my mouse for some reason and keeps moving up and down either way I go it will do the same thing.
#2080 [22:09] <IHitKids> What should I do?
#2081 [22:11] <mattym> IHitKids, Do you have a regular mouse, or is it a trackpad/touchpad?
#2082 [22:11] <IHitKids> I have a regular gaming mouse
#2083 [22:11] <mattym> ??> IHitKids win/reinst
#2084 [22:11] <Absol> IHitKids: You may need to reinstall the locally installed files that Minecraft puts into place.
#2085 [22:11] <Absol> IHitKids: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2086 [22:11] <mattym> IHitKids, Try the instructions from Absol, see if it continues after.
#2087 [22:15] <IHitKids> I'm confused by what you mean with Minecraft directory. And the delete everything what happens if I have mods in their like forge and everything like that.
#2088 [22:15] <mattym> IHitKids, We dont support mods here.
#2089 [22:15] <IHitKids> I know that.
#2090 [22:15] * apixelados [apixelados@notlogged] has joined #minecrafthelp
#2091 [22:15] <IHitKids> But what do you mean by delete the directory? Delete everything? but what I want to keep right?
#2092 [22:16] <apixelados> sos one idiot
#2093 [22:16] <IHitKids> What?
#2094 [22:16] <mattym> IHitKids, Its to test if this happens on the completely clean install
#2095 [22:16] <apixelados> vamos noni
#2096 [22:16] <IHitKids> Oh ok
#2097 [22:16] <mattym> IHitKids, You need to delete everything expect the saves folder.
#2098 [22:16] * BryceHope [BryceHope@notlogged] has joined #minecrafthelp
#2099 [22:17] <apixelados> jajjaja usa la tnt
#2100 [22:17] <apixelados> noni ablale a memma
#2101 [22:17] * BryceHope [BryceHope@notlogged] has quit. (Client Quit)
#2102 [22:18] * langsbangs [langsbangs@notlogged] has joined #minecrafthelp
#2103 [22:18] <langsbangs> Hello?
#2104 [22:19] <mattym> Hi langsbangs
#2105 [22:19] <langsbangs> I am in need of some assistance.
#2106 [22:19] <mattym> langsbangs, Explain the issue you are having and we can see whats needed.
#2107 [22:19] <IHitKids> Lang ask your question and say what your issue is.
#2108 [22:20] <langsbangs> I know my usernam and password for my mogang account,
#2109 [22:20] <langsbangs> but
#2110 [22:20] <langsbangs> everytime i log in i have to anwer security questions....
#2111 [22:20] <langsbangs> i was 7 when i made them
#2112 [22:20] <langsbangs> i dont remember what i put
#2113 [22:20] <langsbangs> everytime i do the rest thing
#2114 [22:21] <langsbangs> it doesnt reset them
#2115 [22:21] * apixelados [apixelados@notlogged] has quit. (Ping timeout: 195 seconds)
#2116 [22:21] <mattym> ??> langsbangs account/send-email
#2117 [22:21] <Absol> langsbangs: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2118 [22:21] <Absol> langsbangs: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2119 [22:22] <langsbangs> It takes a while to reply and im leaving in a little to go to new mexico and me and friends are all going
#2120 [22:22] <langsbangs> to play
#2121 [22:22] <mattym> langsbangs, That will be the only way to get help with an account issues.
#2122 [22:22] <langsbangs> Can i tell you my pasword and you diable it?
#2123 [22:23] <langsbangs> i have been tring different stuff for 3 hour
#2124 [22:23] <mattym> langsbangs, No, no one here works for Mojang, no one here has access.
#2125 [22:23] <mattym> langsbangs, You will need to fill out the form to get assistance from Mojang with that type of issue.
#2126 [22:23] <langsbangs> where can i get mogang support
#2127 [22:23] * Guest83005 [Guest83005@notlogged] has quit. (Ping timeout: 195 seconds)
#2128 [22:23] <langsbangs> ?
#2129 [22:24] <mattym> langsbangs, You will need to fill out the form to get assistance from Mojang with that type of issue.
#2130 [22:24] <langsbangs> link?
#2131 [22:24] <mattym> langsbangs, The one you were already given
#2132 [22:28] <IHitKids> Mattym it is still moving my mouse for some reason and I know my mouse is not broken.
#2133 [22:28] <IHitKids> and it is just for minecraft
#2134 [22:29] <mattym> IHitKids, And is it just in the up and down direction, or is any movement out of control
#2135 [22:29] <IHitKids> I'm not even moving it and it does it on your own
#2136 [22:30] <mattym> IHitKids, surface under the mouse is clean right?
#2137 [22:30] <IHitKids> Yes
#2138 [22:30] <mattym> ?
#2139 [22:30] <mattym> ??> IHitKids win/dxdiag
#2140 [22:30] <Absol> IHitKids: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2141 [22:34] <IHitKids> http://paste.ubuntu.com/23686020/
#2142 [22:34] <IHitKids> Here u go
#2143 [22:34] <IHitKids> I have done this before but not for this reason
#2144 [22:34] * Kiubaah [Kiubaah@notlogged] has joined #minecrafthelp
#2145 [22:35] <IHitKids> By the way I just got a graphics card and I don't know how to make my system say it's in there or it is in there.
#2146 [22:35] <mattym> IHitKids, Yeah it gets a fair bit of info, saves having to ask or explain a few things
#2147 [22:35] <IHitKids> Or if it needs updates or not.
#2148 [22:35] <mattym> IHitKids, Looks fine
#2149 [22:35] <IHitKids> What? then why is it doing that?
#2150 [22:36] <IHitKids> Like it's only on minecraft it's doing it.
#2151 [22:37] * Frostcat [Frostcat@notlogged] has joined #minecrafthelp
#2152 [22:37] <mattym> IHitKids, Any chance your mouse is missing software or an update?
#2153 [22:37] <IHitKids> How do I check that?
#2154 [22:38] <mattym> Do you know the model/name of it
#2155 [22:39] <IHitKids> Yes it is a zelotes
#2156 [22:39] <mattym> Specific model number?
#2157 [22:40] <IHitKids> Um let me check
#2158 [22:40] <IHitKids> Is it Sn?
#2159 [22:40] <IHitKids> Nvm
#2160 [22:40] <IHitKids> Um
#2161 [22:40] <IHitKids> Wait is it Sn?
#2162 [22:40] <Frostcat> So Its been 3 years since me and my friends have played minecraft and we decided to play again. But I wasnt able to log in and I was sure that I used my current email. So i looked through my emails and saw that earliar this year my email was changed so some Russian email and when I clicked on the dispute it said the dispute was invalid. So i was wondering if its too late to resolve this issue
#2163 [22:41] <mattym> IHitKids, No it should be a model number of some sort. But nvm
#2164 [22:41] <IHitKids> Oh l/
#2165 [22:41] <IHitKids> :/
#2166 [22:41] <Frostcat> oh lol
#2167 [22:41] <osuka_> Frostcat Contact mojang support asap http://is.gd/mc_acct
#2168 [22:41] <Frostcat> just read the red text up above
#2169 [22:41] <mattym> IHitKids, It seems that, that brand doesnt even distribute drivers for their hardware.
#2170 [22:41] <IHitKids> Wait are u talking about the mouse?
#2171 [22:41] <mattym> IHitKids, Yes
#2172 [22:42] <IHitKids> Ok yeah I was right
#2173 [22:42] <IHitKids> Can u check if my graphics card is updated all of the way if it is that.
#2174 [22:42] <IHitKids> And do you know if I have my GeForce 1060 in my computer if it says it is.
#2175 [22:42] <mattym> IHitKids, That shouldnt be the issue, it it looks up to date
#2176 [22:43] <mattym> IHitKids, Yes it detects taht
#2177 [22:43] <IHitKids> So I have my geforce in because it was hard to put it in because of a cord.
#2178 [22:43] <IHitKids> GeForce in right?
#2179 [22:43] <mattym> IHitKids, Yes, the report recognizes it, and it has the most up to date driver.
#2180 [22:44] <IHitKids> Ok thank you.
#2181 [22:44] <Frostcat> So how would i go about contacting mojang support, because that link just shows me abunch of articles and I dont feel like it fits with my situation
#2182 [22:44] <IHitKids> So I don't know what to do about it doing that.
#2183 [22:44] <mattym> IHitKids, Its probably an issue with the mouse, and its lack of proper drivers.
#2184 [22:44] <mattym> ??> Frostcat account/send-email
#2185 [22:44] <Absol> Frostcat: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2186 [22:44] <Absol> Frostcat: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2187 [22:44] <IHitKids> Oh ok
#2188 [22:44] <mattym> IHitKids, Only way to rule that out would be to test it with another mouse.
#2189 [22:45] * Damon [Damon@notlogged] has joined #minecrafthelp
#2190 [22:45] <IHitKids> Ok
#2191 [22:46] <Damon> Account was banned for "ddos threats" but it wasnt even me who said threats. i share this account with 3 people .. so i cant really blame the other person when both of them said wasnt me
#2192 [22:46] <Damon> could someone possibly have the time to help ?
#2193 [22:46] <GreyVulpine> Damon - There's nothing we can do about that, account sharing is against Mojang's Terms of Service
#2194 [22:46] <mattym> Damon, This channel cannot assist with bans on specific servers.
#2195 [22:46] <Damon> its my brothers
#2196 [22:46] <GreyVulpine> Damon - We can't help you here
#2197 [22:46] <Damon> no the whole account is banned
#2198 [22:47] <Damon> i share the account with my brothers and its not a server im banned on my whole account is
#2199 [22:47] * Frostcat [Frostcat@notlogged] has quit. (Quit: Web client closed)
#2200 [22:48] <mattym> IHitKids, After installing the new hardware, have you restarted at all since?
#2201 [22:49] <Damon> ...
#2202 [22:49] <mattym> Damon, To the best of my knowledge they do not ban accounts. And if they did they have a good reason which probably wont be reversed.
#2203 [22:50] * IHitKids [IHitKids@notlogged] has quit. (Ping timeout: 195 seconds)
#2204 [22:50] <Damon> it wasnt a good reason though
#2205 [22:50] <GreyVulpine> Either way, we can do nothing to help you unban your account
#2206 [22:50] * Killthat [Killthat@notlogged] has joined #minecrafthelp
#2207 [22:51] * Killthat [Killthat@notlogged] has quit. (Client Quit)
#2208 [22:52] <Damon> kinda wanna sue mojang..
#2209 [22:52] <Damon> to be honest
#2210 [22:52] <GreyVulpine> Good luck with that
#2211 [22:53] <Damon> they just cant ban accounts for no reason
#2212 [22:53] <GreyVulpine> https://account.mojang.com/documents/minecraft_eula
#2213 [22:54] <Damon> straight bull shit excuse my language
#2214 [22:54] <Absol> Damon: Please keep it civil
#2215 [22:54] <GreyVulpine> "If we want we can terminate this EULA if you breach any of the terms."
#2216 [22:54] <GreyVulpine> "When you buy our Game, you receive a license that gives you permission to install the Game on your own personal device and use and play it on that device as set out in this EULA. This permission is personal to you, so you are not allowed to distribute the Game (or any part of it) to anyone else. This also means you cannot sell or rent the Game, or make it available for access to other
#2217 [22:54] <GreyVulpine> people and you cannot pass on or resell any license keys. "
#2218 [23:00] <Damon> so your saying my parents with not much money has to buy accounts for 3 of there kids ??
#2219 [23:01] <GreyVulpine> Yes
#2220 [23:01] <Damon> we bought 1 account for us 3 to save money
#2221 [23:01] <Damon> how fuckign stupid
#2222 [23:01] * Absol kicked Damon from #minecrafthelp (Reason: amon :Keep it civilized, you are just a human being)
#2223 [23:02] * Damon [Damon@notlogged] has joined #minecrafthelp
#2224 [23:02] <Damon> so stupid
#2225 [23:02] <Damon> why buy 3 accounts for 3 kids when you can buy 1 and we can all share ?
#2226 [23:02] <GreyVulpine> Because it's against the TOS
#2227 [23:02] <osuka_> Because sharing accounts is against the terms of service
#2228 [23:03] <osuka_> and when one of you get the account banned, the other two can't do anything about it
#2229 [23:03] <Damon> wowwwww
#2230 [23:03] <Damon> where that refund at
#2231 [23:04] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#2232 [23:04] <Damon> wow passed the 15 days too for f&ck sake\s
#2233 [23:05] <Damon> i wanna straight take this to court
#2234 [23:05] <Damon> im being honest
#2235 [23:06] <osuka_> lol you wouldn't have gotten it anyway. Getting banned doesn't entitle you to a refung
#2236 [23:06] <osuka_> And again good luck with that
#2237 [23:06] <osuka_> Might want to read the tos again before you go, though
#2238 [23:18] <Damon> you make the game ?
#2239 [23:23] <osuka_> We're volunteers, which you'd know if you'd cared to read the channel topic
#2240 [23:24] <osuka_> Mojang makes and sells the game. You'd be suing them, not us, hopefully
#2241 [23:29] * osuka_ [osuka_@notlogged] has quit. (Quit: Couldn't come up with a part & quit message. This is my part & quit message.)
#2242 [23:33] * osuka_ [osuka_@notlogged] has joined #minecrafthelp
#2243 [23:38] <Andrio> I wonder how quickly they'd lose either case.
#2244 [23:38] <osuka_> I have to admit I was rather amused
#2245 [23:39] <osuka_> I mean go ahead and sue me. That's not even getting to court anyway and that'll be a story
#2246 [23:39] <Andrio> heh
#2247 [23:47] * Lee [Lee@notlogged] has quit. (Ping timeout: 195 seconds)
#2248 [23:54] * landonloco [landonloco@notlogged] has joined #minecrafthelp
#2249 [23:56] <landonloco> cant install minecraft unable too run minecraft runtime enviroment how do I fix this
#2250 [23:56] <mattym> landonloco, Whats the exact error you are getting?
#2251 [23:58] <landonloco> it just says unable too start I am using a surface tablet pc those my device has anything too do with it
#2252 [23:58] <mattym> ??> landonloco tools/hjt
#2253 [23:58] <Absol> landonloco: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2254 [23:58] <Absol> landonloco: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.