#1 [00:00] <landonloco> okay thanks
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#4 [00:06] <landonloco> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 10:02:50 PM, on 12/25/2016 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.10586.0020) Boot mode: Normal Running processes: C:\Program Files\WindowsApps\Microsoft.Messaging_1.10.26007.0_x86__8wekyb3d8bbwe\SkypeHost.exe C:\Users\Landon\AppData\Local\Microsoft\OneDrive\OneDrive.exe C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe C:\Program Files (x86)\Cy
#5 [00:06] <mattym> landonloco, Please follow all the instructions
#6 [00:08] <landonloco> how do I create the link exactly
#7 [00:08] <mattym> landonloco, Recopy all the info from the log, and go to the paste site absol linked
#8 [00:08] <mattym> landonloco, paste the log into the large part, and then type something in the poster box
#9 [00:09] * whatsmymfingpw [whatsmymfingpw@notlogged] has joined #minecrafthelp
#10 [00:09] <mattym> landonloco, Then press the Paste! button, copy the url/link/address of the new page it takes you to, and give us that link
#11 [00:09] <landonloco> http://paste.ubuntu.com/23686310/
#12 [00:09] <landonloco> ok now
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#14 [00:10] <mattym> ??> landonloco av/mcafee/uninstall
#15 [00:10] <Absol> landonloco: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#16 [00:10] <mattym> landonloco, McAfee is known to cause issues with the game, run to tool Absol linked, after you have restarted the computer when it tells you to, try reinstalling the game.
#17 [00:11] <landonloco> but can I just turn off the firewall or something
#18 [00:11] <mattym> landonloco, We have seen many people try that with no luck, but its worth checking
#19 [00:15] <landonloco> nope it didnt work
#20 [00:18] <landonloco> problem is I have a paid subcribtion so I cant just uninstall it
#21 [00:19] <mattym> landonloco, Well, like I said, its a known issues, and the way to fix it is removing it.
#22 [00:19] <mattym> landonloco, It prevents the game installer from getting files it needs.
#23 [00:20] <osuka_> You're actually probably better off without it
#24 [00:20] <osuka_> Look into bitdefender and Kaspersky, while you're at it. Don't wanna go without an antivirus
#25 [00:20] <mattym> landonloco, Think of it this way, are you paying for it? Yes, is it working properly? No
#26 [00:21] <mattym> Bitdefender has its own issues as well
#27 [00:21] <mattym> Tho easier to solve than Mcafee
#28 [00:21] <osuka_> Every piece of software over 100 lines has its issues
#29 [00:22] <landonloco> okay I think it over I have too go its late at least were i live
#30 [00:23] <osuka_> as far as "issues" go with bitdefender, though, I don't think I've ever had to uninstall to use anything. It definitely doesn't like nprotect's gameguard, but then again, neither does anybody else
#31 [00:24] <osuka_> Hardly ever have to add exceptions, but that's about it
#32 [00:24] <landonloco> okay thanks have a great night
#33 [00:24] <osuka_> Alright, you too buddy. Best of luck
#34 [00:26] <osuka_> now mcafee really does kinda blow now that I think of it. I used to have it in a remote past and I've become a far happier person after I got rid of it
#35 [00:29] <mattym> As long as you are 1) An intermediate level internet user and 2) The only one with access to your PC, you dont need much in the way of dedicated av software
#36 [00:29] <mattym> Some people click anything, they need real time protection
#37 [00:30] <osuka_> Not true and not true
#38 [00:30] <osuka_> As long as you are air gapped, you don't need much in the way of dedicated av software
#39 [00:31] <osuka_> some people click anything, they need common sense
#40 [00:31] <mattym> yes but they missed the day that was handed out, so real time protection will have to do
#41 [00:31] <osuka_> common sense doesn't protect you against a drive-by when your favorite website gets hacked
#42 [00:32] <osuka_> av software is bound to not protect you if you keep exposing your system to potentially harmful websites/binaries/miscellaneous other things
#43 [00:34] <osuka_> let me put it this way: your antivirus is your body armor (think medieval) and common sense comes in shield form
#44 [00:35] <osuka_> You definitely want your shield, but you don't want to be holding it naked. Follow?
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#46 [00:36] <mattym> Yeah, what i mean is stuff like additions that have been made to browsers, and stuff like windows defender. The intermediate user, the one with the common sense, doesnt really need an additional av program
#47 [00:37] <mattym> They mostly protect you from stuff you already know how to protect yourself from, and in the end 'protect' you in a way then ends up messing with things it shouldnt
#48 [00:41] <mattym> Hell even some of Mac's built in protection features get a little overzealous to the point of causing problems.
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#59 [02:11] <Rik> http://paste.ubuntu.com/23686642/
#60 [02:12] <Chromaryu> Rik: wait a moment
#61 [02:12] <Rik> Ok
#62 [02:13] <Rik> I just want to play Minecraft, but he crash
#63 [02:15] <Rik> Can you help with Minecraft?
#64 [02:16] <Chromaryu> Rik: https://downloadcenter.intel.com/download/26228
#65 [02:16] <Chromaryu> Try this driver.
#66 [02:17] <Rik> Ok
#67 [02:18] <Rik> does not work
#68 [02:19] <Chromaryu> Rik: What does it say?
#69 [02:19] <Rik> Im dutch and i translate it for you
#70 [02:19] <Chromaryu> Rik: Giving me dutch will work too;
#71 [02:20] <Rik> Ok
#72 [02:21] <Rik> Deze computer voldoet niet aan de minimale vereisten voor de installatie van de software
#73 [02:21] <Chromaryu> Hmmm...
#74 [02:22] <Rik> I know its hard
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#76 [02:22] <Chromaryu> Rik: I know what problem are, but yea
#77 [02:22] <maxguy89> my minecraft premium got deleted from my account, and now i can only play the demo
#78 [02:22] <maxguy89> is there anything i can do?
#79 [02:22] <Chromaryu> ??> maxguy89 account/bug/demo
#80 [02:22] <Absol> maxguy89: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#81 [02:23] <maxguy89> thank u ill check it out
#82 [02:23] <Chromaryu> Rik: Is this PC DIY computer?
#83 [02:23] <Rik> How can i see that?
#84 [02:23] <Chromaryu> nvm
#85 [02:24] <Rik> I played it on this PC
#86 [02:24] <Rik> befor
#87 [02:24] <Andrio> Definitely seems to be, Ryu.
#88 [02:24] <Chromaryu> ^ yea. I thought so
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#92 [02:25] <Chromaryu> Andrio: But driver won't work, gmm...
#93 [02:25] <Rik> YEs
#94 [02:25] <Rik> Yes
#95 [02:26] <Andrio> Looks like they have AMD Radeon HD 5450 graphics.
#96 [02:26] <Rik> Yes i think
#97 [02:26] * Chromaryu sighs
#97 [02:27] <Andrio> o
#98 [02:27] <Rik> i just want to play Minecraft
#99 [02:29] <Chromaryu> Rik: http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows+7+-+32
#100 [02:29] <Rik> But do you understand Dutch?
#101 [02:30] <Chromaryu> (I can understand ja-jp and en-us
#102 [02:30] <Rik> dus we weet wat ik nu zeg?
#103 [02:30] <Chromaryu> Nope
#104 [02:31] * Chromaryu dies for inputting unknown language (du-du)
#104 [02:31] <Rik> You know what i was saying?
#105 [02:31] <Chromaryu> ^^;
#106 [02:31] <Rik> i sad" So now you undstand me?"
#107 [02:31] <Chromaryu> I can barely understand them yea...
#108 [02:31] <Chromaryu> English is better lol
#109 [02:32] <Chromaryu> Well, I can use Japanese too :P
#110 [02:32] <Rik> english... Holland is ugly. its always raining
#111 [02:32] <Chromaryu> kewl.
#112 [02:33] <Rik> But can you help me with Minecraft?
#113 [02:33] <Chromaryu> Install Driver that I gave you
#114 [02:34] <Rik> I do it
#115 [02:35] <Rik> But he stand on 33% and dont go to more
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#117 [02:35] <Rik> now 44%
#118 [02:40] <Rik> it stands on 88%
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#122 [03:11] <SgtCodCraft> ---- Minecraft Crash Report ---- // You're mean. Time: 12/26/16 1:09 AM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:252) at org.lwjgl.opengl.Display.createWindow(Di
#123 [03:12] <SgtCodCraft> i need help because my minecraft wont open
#124 [03:12] <SgtCodCraft> i just installed windows 8.1
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#127 [03:15] <Andrio> ??> SgtCodCraft win/DXDiag
#128 [03:15] <Absol> SgtCodCraft: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#130 [03:20] <Hej> Hello. i had a minecraft account but i can se on my email that the email has been changed with out me doing it can i change it back ???
#131 [03:21] <Andrio> Hej, is there a link to do so in the email?
#132 [03:22] <SgtCodCraft> im saving the infermation
#133 [03:24] <SgtCodCraft> http://paste.ubuntu.com/23686831/
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#136 [03:30] <SgtCodCraft> Someone help! i just upgraded to windows 8.1 and my minccraft wont open and ive updated my computer fully
#137 [03:30] <SgtCodCraft> my Dxdiag is http://paste.ubuntu.com/23686831/
#138 [03:33] <Chromaryu> ..
#139 [03:35] <Chromaryu> SgtCodCraft: http://support.amd.com/en-us/kb-articles/Pages/Driver-Support-for-AMD-Radeon%e2%84%a2-HD-4000%2c-HD-3000%2c-HD-2000-and-older-Series.aspx
#140 [03:35] <Chromaryu> Try this driver
#141 [03:36] <Chromaryu> also... i7-4790k?
#142 [03:36] <Chromaryu> and 16GB MEM PC?
#143 [03:36] <Chromaryu> whoa.
#144 [03:36] <Chromaryu> with radeon HD 4000... series...?
#145 [03:37] <SgtCodCraft> ik its trash
#146 [03:37] <SgtCodCraft> im gettings a new graphics card soon
#147 [03:37] <Chromaryu> Man, get new Graphic card
#148 [03:38] <SgtCodCraft> im gettings one i want the GTX 1060 6GB
#149 [03:38] <Chromaryu> But that driver will work, for saving your live
#150 [03:38] <Chromaryu> *life
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#152 [03:38] <SgtCodCraft> but it says all the components are installed when i open the installer thingy
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#157 [03:42] <SgtCodCraft> but it says all the components are installed when i open the installer thingy
#158 [03:43] <SirPyjama> Hi i need help.. I have a New very powerfull Computer with Windows 10. I installed the Windows 10 edition but its laging incredible hard even in the Main menu. I can play games like goat Simulator with the best Grafik options but minecraft not. Pls help
#159 [03:44] <SgtCodCraft> get optifine
#160 [03:44] <SgtCodCraft> :D
#161 [03:44] <SgtCodCraft> my minecraft wont even load
#162 [03:44] <SirPyjama> Ok O.o
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#164 [03:47] <Andrio> SgtCodCraft, doesn't look like your video card is supported on Windows 8.1
#165 [03:47] <Andrio> You'll need to downgrade Windows, or use a newer video card and/or PC
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#169 [04:00] <kris> http://paste.ubuntu.com/23686928/
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#171 [04:01] <Guest32027> minecraft crash http://paste.ubuntu.com/23686928/
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#173 [04:07] <Andrio> kris, install the Catalyst software suite from http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064.
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#175 [04:10] <furreal_dragon> hi everyone, this is the first time I installed Minrcraft on this PC, got this bug org.lwjgl.LWJGLException: Pixel format not accelerated
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#179 [04:20] <J4X> Hi
#180 [04:23] <J4X> could anyone out there spare a couple minutes of time to advise me on something really quickly?
#181 [04:24] <J4X> it would be greatly appreciated
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#183 [04:31] <J4X> and ok to be specific...I have began work on my own minecraft server...it is in what I would call its beta stage and I am trying to add rei's to it like my friend had us use when we played on his server but there is no point at which I can change the profile from normal to the modded one
#184 [04:31] <phroa> ??> J4X mods
#185 [04:31] <Absol> J4X: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#186 [04:31] <Absol> J4X: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#187 [04:32] <J4X> Thanks, I will try the other channel and I have searched google for the last three hours and the best solution i have found so far is to go back to the edition we were previously using which is more headache than its worth
#188 [04:32] <J4X> appreciate the input
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#194 [04:46] <smilsey> Hi, when i downloaded Windows 10 on my PC Minecraft crashed at 4 times and when i successed to start minecraft i had 2 fps and 0 chunks so it is impossible to do anything.I don't know what i need to do. Need i to re-install minecraft ? and how can i do it ?
#195 [04:48] <smilsey> s
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#199 [04:52] <Handsomelego> hello, i need help, i can't download mindecraft it saids unable to start the minecraft runtime environmnet
#200 [04:53] * SanyaShmakov_ [SanyaShmakov_@notlogged] has joined #minecrafthelp
#201 [04:54] <SanyaShmakov_> Hi
#202 [04:56] <SanyaShmakov_> when you sign in, an error occurs: Unknown e-mail address or password. Although mail and password correct. What to do?
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#205 [04:57] <sanyashmakov> hi
#206 [04:57] <sanyashmakov> when you sign in, an error occurs: Unknown e-mail address or password. Although mail and password correct. What to do?
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#208 [05:01] <fabs1997> hey guys. My minecraft doesnt work for a few months and I dont know, where the problem is. After creating/opening a world to play, it "kicks" me and shows me the problem seen at the attachment. Means I cant play at all! There are no other programms opened in the backround, i have the latest java version and so on. I hope you can help me!
#209 [05:03] <fabs1997> the last line of the bug report says: " Cant keep up! Did the system time change, or is the server overloaded? Running ...ms and skips ...pings.
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#215 [05:12] <stacy> I can not log into my game
#216 [05:12] <stacy> i reset my password and now the game will not accept the password
#217 [05:13] <stacy> any suggestions
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#231 [06:00] <Guest31061> Hi, i'm looking for support on Minecraft i cant login ans i've already check all the help on website
#232 [06:01] <Guest31061> I didnt find any email or help center so i came here xD
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#236 [06:11] <richardman6> hello, I can log in to mojang after reseting my password on my phone but unable to log in to mojang from pc or to minecraft
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#245 [06:57] <stdyrmx> hi anyone/
#246 [06:57] <stdyrmx> anyone on*?
#247 [06:57] <stdyrmx> thgilfodrol: can you try and join my server so i can see if it works now?
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#258 [07:06] <Lewis> Forgot My minecraft password and email
#259 [07:06] <Lewis> hello
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#262 [07:07] <Lewis> i forgot my minecraft email and passowrd
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#267 [07:45] <KFC9999> So I know nothing about this game. My step daughter plays it at her dad's house via Xbox and on her iPad. She got a prepaid card at our house to get the game on her new laptop but can
#268 [07:45] <KFC9999> 't figure out how to do this...
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#270 [07:47] <Chromaryu> KFC9999: Gift card?
#271 [07:47] <KFC9999> Yes.
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#273 [07:48] <KFC9999> I followed all of the instructions on the card and looked like all was well, but I think because her account is linked to her dad's xbox that may have messed it up somehow.
#274 [07:48] <Chromaryu> ??> account/activation
#275 [07:48] <Chromaryu> ??> KFC9999 account/activation
#276 [07:48] <Absol> KFC9999: If you have paid for a gift code or for your own account but have not been activated yet, see: http://is.gd/mc_activation
#277 [07:49] <Chromaryu> BEcause laptop is mojang account, Not Microsoft account.
#278 [07:49] <KFC9999> I'm not sure that I understand.
#279 [07:50] * iNoows [iNoows@notlogged] has joined #minecrafthelp
#280 [07:50] <iNoows> My game is crashing: http://paste.ubuntu.com/23687745/
#281 [07:50] <Andrio> You can't link a Mojang account with an Xbox.
#282 [07:51] <KFC9999> I entered the code on the gift card and whatnot and it looked like I should have been all set. But my daughter still can
#283 [07:51] <KFC9999> 't get on on her new computer.
#284 [07:52] <KFC9999> (Sorry for the typo's...using the new computer and its smaller than I'm used to.
#285 [07:53] <stdyrmx> xd
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#287 [07:53] <Andrio> KFC9999, what happened?
#288 [07:53] <Andrio> iNoows, install this driver: http://www.nvidia.com.br/download/driverResults.aspx/113560/br
#289 [07:54] <iNoows> okay
#290 [07:56] <KFC9999> When I log in using her name, etc, it tells me I still have to buy it.
#291 [07:57] <Andrio> KFC9999, you should use the email address to log in, not her name.
#292 [07:57] <KFC9999> Yes, that is what I did.
#293 [07:57] <KFC9999> Sorry.
#294 [07:58] <Andrio> hm
#295 [07:59] <stdyrmx> Andrio: can you help with port-forwarding? i port-forwarded but apparently my ip chnged and my friend cant join
#296 [07:59] <Andrio> KFC9999, did she choose a name?
#297 [07:59] <stdyrmx> i cant join with my external ip only with localhost
#298 [08:01] <Andrio> stdyrmx, so set it up again?
#299 [08:02] <Andrio> Perhaps you can get a static IP address so that doesn't happen.
#300 [08:02] <stdyrmx> yes that i have been told but can you maybe help me do that?
#301 [08:02] <stdyrmx> i dont know hwo
#302 [08:02] <stdyrmx> i have read stuff but idk hwo
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#304 [08:03] <Andrio> o...k.
#305 [08:03] <Andrio> o...k.
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#307 [08:03] <Andrio> It depends on your router.
#308 [08:03] <stdyrmx> Andrio: i have talktalk
#309 [08:03] <KFC9999> Andrio, She has been playing for a while, just not on this computer. Can't she just use the same name and continue with what she has already created?
#310 [08:03] <Andrio> stdyrmx, Have a look at http://portforward.com/.
#311 [08:03] <Andrio> KFC9999, the PC version?
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#313 [08:04] <Andrio> stdyrmx, did they provide the router?
#314 [08:04] <stdyrmx> Andrio: the website?
#315 [08:04] <stdyrmx> lemme check
#316 [08:04] <Andrio> never mind.
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#318 [08:04] <stdyrmx> Andrio: can you maybe set it up for me?
#319 [08:05] <Andrio> I could have a look, sure
#320 [08:05] <stdyrmx> teamviewer or something? bc legit i am so confused, somebody from here did it for me
#321 [08:05] <stdyrmx> but now it doesnt work
#322 [08:05] <KFC9999> Adrio, Yes the PC version.
#323 [08:05] <Andrio> ??> stdyrmx tools/TeamViewer/quick-support
#324 [08:06] <Absol> stdyrmx: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: download.teamviewer.com/download/TeamViewerQS_en.exe
#325 [08:06] <Absol> stdyrmx: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#326 [08:06] <Andrio> KFC9999, you should be able to use the same account, then.
#327 [08:06] <stdyrmx> i already got it
#328 [08:06] <Andrio> But your worlds are stored locally on that PC, so you'd need to copy those over.
#329 [08:07] <stdyrmx> Andrio: ?
#330 [08:07] <stdyrmx> Andrio: i sent you it in /msg
#331 [08:07] <Andrio> what?
#332 [08:07] <stdyrmx> teamviewer
#333 [08:08] <Andrio> I already have that on this PC too
#334 [08:08] <stdyrmx> nono yes i know that i mean
#335 [08:08] <KFC9999> Andrio, I just got to a screen that is flashing 'hampster dance'...does that sound right?
#336 [08:08] <stdyrmx> for you to conect to my pc
#337 [08:08] <stdyrmx> xd
#338 [08:08] <Andrio> KFC9999, probably not
#339 [08:08] <Andrio> stdyrmx, is that the password?
#340 [08:08] <stdyrmx> yes
#341 [08:08] <Andrio> ok
#342 [08:09] <Andrio> I'll need your ID too.
#343 [08:09] <KFC9999> Andrio, thanks for your help.
#344 [08:09] <stdyrmx> there
#345 [08:09] <stdyrmx> sen
#346 [08:09] <Andrio> ?
#347 [08:09] <stdyrmx> sent*
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#349 [08:09] <Andrio> Turns out my version of TeamViewer is well out of date..~
#350 [08:09] <stdyrmx> yeah
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#352 [08:23] <amykoons> cant buy minecraft keeps coming up as an error
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#357 [08:32] <TonyGamer1> I NEED HELP
#358 [08:36] <Andrio> re stdyrmx: turns out their server was blocked by Windows Firewall.
#359 [08:36] <Andrio> ??> TonyGamer1 ask
#360 [08:36] <Absol> TonyGamer1: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
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#362 [08:36] <Absol> TonyGamer1: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#363 [08:37] <TonyGamer1> Hello
#364 [08:37] <TonyGamer1> Im french and my accone is down
#365 [08:37] <TonyGamer1> ACCOUNT*
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#367 [08:38] <TonyGamer1> My émail was incorrect and my password is inccorret
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#369 [08:38] <Andrio> TonyGamer1, how many times did you try to log in?
#370 [08:38] <TonyGamer1> My login say InvalidCredentialsException
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#375 [08:47] <Serkie> hi, does anyone know if its possible for minecraft to take up unnecessary large amount of storage space on the computer?
#376 [08:47] <Serkie> mine is at 70GB
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#378 [08:48] <Serkie> but the appdata files do not go anywhere near that size
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#381 [08:49] <Tavi> I cant log in to my account
#382 [08:49] <Tavi> on pc
#383 [08:49] <Tavi> but on phone it work
#384 [08:49] <Tavi> can someone help me?
#385 [08:50] <Andrio> Serkie, are you sure it's Minecraft?
#386 [08:50] <Andrio> Tavi, what happens on the PC?
#387 [08:50] <Tavi> i dont know
#388 [08:51] <Tavi> im just trying to log in it it says it is incorect
#389 [08:51] <Tavi> i chosed my password for 3 times
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#391 [08:52] <Serkie> On the list of installed programs of the computer, it's listed as Minecraft
#392 [08:52] <Tavi> and i dont understand why because on phone it worked
#393 [08:53] <Andrio> ??> Tavi login/throttle
#394 [08:53] <Absol> Tavi: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#395 [08:53] <Absol> Tavi: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
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#397 [08:53] <Andrio> Serkie, check the properties on your .minecraft directory to see how big it actually is
#398 [08:54] <Andrio> ??> Serkie win/.minecraft
#399 [08:54] <Absol> Serkie: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#400 [08:54] <Tavi> thx absol
#401 [08:54] <Tavi> i rly appreciate it
#402 [08:54] <Serkie> that directory says it occupies 600 MB
#403 [08:55] <Serkie> but under "Apps and Games" in "Storage Settings" it says 70 GB
#404 [08:55] <Andrio> It might be wrong.
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#406 [08:55] <Andrio> Is the Minecraft directory in Program Files that big?
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#408 [08:56] <Serkie> it says 147 MB under Program Files
#409 [08:56] <Andrio> hm
#410 [08:57] <Andrio> Well, Windows is being silly.
#411 [08:57] <Serkie> okay, so there's no issue there then?
#412 [08:59] <Andrio> Seems so.
#413 [09:00] <Serkie> okay, because was just solving storage issues on my com, and Minecraft turned out to be the largest file, with a friend saying it's not meant to be that big
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#415 [09:00] <TheLegitGaming> Hi
#416 [09:00] <Serkie> under "installed programs and features" also lists a similar size of the app
#417 [09:00] <Serkie> *control panel*
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#419 [09:01] <Andrio> Serkie, well, it isn't.
#420 [09:01] <Andrio> That's half my SSD.
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#422 [09:02] <Serkie> ah, but is there a way to solve it?
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#424 [09:04] <Andrio> No idea...
#425 [09:04] <Serkie> hmm okay
#426 [09:05] <Serkie> thanks for the help though
#427 [09:05] <Serkie> should I wait here abit more then?
#428 [09:06] <Andrio> You may.
#429 [09:07] <Serkie> okay
#430 [09:08] <Serkie> how often should I ping my question to avoid looking like a spam?
#431 [09:12] <Andrio> I guess that depends on how much activity there is here.
#432 [09:12] <stdyrmx> Andrio: can you chck my msg
#433 [09:14] <Andrio> Serkie, thanks for your consideration though.
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#435 [09:15] <Serkie> okay, no problem
#436 [09:15] <iBurke> |log
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#440 [09:18] <Serkie> <repost> Minecraft is occupying 70GB in "Installed Programs" under Control Panel when it occupies no more than 1GB in ".minecraft" and "Program Files" directories, is it an issue, and can it be solved?
#441 [09:18] <iBurke> wat
#442 [09:19] <Andrio> Pretty much
#443 [09:19] <x_raysem> hi can any1 help me plz i get always error when i start the mc
#444 [09:19] <iBurke> Pretty much what Andrio said
#445 [09:19] <iBurke> ??> x_raysem launcher/crash-log
#446 [09:19] <Absol> x_raysem: We need to see your crash log, which appears after a crash.
#447 [09:19] <Absol> x_raysem: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#448 [09:20] <x_raysem> ---- Minecraft Crash Report ---- // I let you down. Sorry :( Time: 26-12-16 16:11 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Disp
#449 [09:20] <iBurke> Not here ...
#450 [09:20] <iBurke> Read what Absol told you.
#451 [09:20] <iBurke> But from what I see, I'm gonna need this too
#452 [09:20] <iBurke> ??> x_raysem win/dxdiag
#453 [09:20] <Absol> x_raysem: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#454 [09:21] <x_raysem> oke
#455 [09:21] <x_raysem> i have done this already
#456 [09:22] <iBurke> Then post the link here
#457 [09:22] <iBurke> We can't help you if we can't see it
#458 [09:22] <x_raysem> http://paste.ubuntu.com/23688105/
#459 [09:24] <iBurke> Give me just a second
#460 [09:24] <x_raysem> oke
#461 [09:26] <iBurke> Did you recently upgrade to windows 8.1?
#462 [09:26] <x_raysem> yes
#463 [09:27] * stdyrmx [stdyrmx@notlogged] has quit. (Ping timeout: 195 seconds)
#464 [09:27] <iBurke> Your graphics card doesn't seem to be supported on Windows 8.1. To the best of my knowledge, you will either need to downgrade to windows 7, get a new graphics card (desktop / pc only) or get a new pc / laptop.
#465 [09:28] <x_raysem> oke
#466 [09:28] <x_raysem> do you know how i can dg ?
#467 [09:28] <iBurke> Sorry about that. Same thing happened to me when I upgraded to windows 10.
#468 [09:28] <x_raysem> oke
#469 [09:29] <iBurke> Sorry, we only offer mine craft support here
#470 [09:29] <x_raysem> oke
#471 [09:29] <x_raysem> np
#472 [09:29] <iBurke> Google "windows 8.1 downgrade to windows 7" and good luck
#473 [09:29] <x_raysem> ty for all'
#474 [09:29] <x_raysem> gl hf
#475 [09:29] <iBurke> 😂
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#479 [09:32] <Manu34> necesito ayuda con el error onpenGL
#480 [09:33] <iBurke> ??> Manu34 lang/es
#481 [09:33] <Absol> Manu34: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#482 [09:34] * guilherme1045 [guilherme1045@notlogged] has quit. (Client Quit)
#483 [09:34] <iBurke> Are you using Windows or Mac or another OS?
#484 [09:34] * Al [Al@notlogged] has quit. (Client Quit)
#485 [09:35] <Manu34> Need help with openGL error
#486 [09:36] <iBurke> Windows or Mac?
#487 [09:36] <Manu34> windows
#488 [09:38] * Nunu [Nunu@notlogged] has joined #minecrafthelp
#489 [09:38] <iBurke> ??> Manu34 win/dxdiag
#490 [09:38] <Absol> Manu34: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#491 [09:40] <Manu34> grasias
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#499 [09:44] <mattieide> hi
#500 [09:45] <mattieide> i think that mojang have deleted me account 4 minecraft
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#502 [09:46] <Serkie> (Repost) Minecraft is occupying 70GB in "Installed Programs" under Control Panel when it occupies no more than 1GB in ".minecraft" and "Program Files" directories, is it an issue, and can it be solved?
#503 [09:47] <mattym> Serkie, Do you have a large number of maps, or multiple game directories set up?
#504 [09:48] <Serkie> Only have 2 worlds, one creative, and one survival, is that what you're asking?
#505 [09:49] <Serkie> as for directories, I only know the above two
#506 [09:49] <Serkie> ".minecraft" and "Program Files"
#507 [09:49] <mattym> Serkie, Then yes, that sounds like an issue if the numbers are correct.
#508 [09:49] <Serkie> okay, may I know how I should go about?
#509 [09:50] <mattym> Serkie, Uninstall it and see what happens, you should make a backup of you saves folder from within .minecraft
#510 [09:50] <Serkie> Okay
#511 [09:52] * playcoco [playcoco@notlogged] has joined #minecrafthelp
#512 [09:52] <playcoco> hola
#513 [09:52] <playcoco> necesito
#514 [09:53] <playcoco> me compre minecraft hoy y no me deja jugar
#515 [09:53] <mattym> ??> playcoco lang/ese
#516 [09:53] <mattym> ??> playcoco lang/es
#517 [09:53] <Absol> playcoco: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
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#521 [09:58] <playcoco> I bought today the minecraft and it does not let me play I put the e-mail that I use to buy it and the password and it does not let me play
#522 [09:59] <mattym> playcoco, What does it say?
#523 [09:59] * kise3 [kise3@notlogged] has quit. (Ping timeout: 195 seconds)
#524 [10:00] <playcoco> 3 hours ago buy the game and do not let me play
#525 [10:01] <mattym> playcoco, What happens when you try, are there errors, if so what is the exact error.
#526 [10:03] <playcoco> The game says invalid name or password invalidcredintialsexception
#527 [10:04] <playcoco> 57/5000 But the password and the email are those of my account mojang
#528 [10:04] <mattym> playcoco, Have you tried to change the password?
#529 [10:05] <playcoco> yes
#530 [10:05] <playcoco> And I changed the password and everything but it still does not work
#531 [10:05] <mattym> ??> playcoco login/throttle
#532 [10:05] <Absol> playcoco: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#533 [10:05] <Absol> playcoco: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
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#545 [10:10] <Manu34> onpenGL error
#546 [10:10] <mattym> ??> Manu34 launcher/crash-log
#547 [10:10] <Absol> Manu34: We need to see your crash log, which appears after a crash.
#548 [10:10] <Absol> Manu34: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#551 [10:14] <playcoco> Absol
#552 [10:14] <playcoco> i lost my account ?
#553 [10:14] <mattym> playcoco, You need to wait 1 hour, then change the password again, then log in.
#554 [10:15] <playcoco> But I've tried more than 3 times afterwards?
#555 [10:16] <mattym> playcoco, Wait 1 hour from the last time you tried
#556 [10:17] <playcoco> Okay, I'll wait for the time, but if it does not work, what do I have to do?
#557 [10:17] <mattym> playcoco, If you still get the same issue, come back here.
#558 [10:18] <playcoco> okey thank you
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#562 [10:29] <iBurke> |log
#563 [10:30] * linkhyrule5 [linkhyrule5@notlogged] has joined #minecrafthelp
#564 [10:30] <linkhyrule5> hello! Anyone online for a bit of server setup help?
#565 [10:31] <linkhyrule5> Mostly I'm just looking for someone with experience to tell me what requirements I need
#566 [10:31] <mattym> linkhyrule5, As far as what?
#567 [10:31] <linkhyrule5> Mm, mostly it's looking like the big variable is RAM
#568 [10:31] <linkhyrule5> since HD space is basically free and the new CPUs are all about the same speed anyway
#569 [10:31] <linkhyrule5> (unless I'm really going to notice a difference between a 3.3 and a 3.5GHz CPU?)
#570 [10:32] <linkhyrule5> I've got a smallish group, two to maaaaybe ten on the outside
#571 [10:32] <mattym> linkhyrule5, With a server RAM will be your limiting factor based on how many people you expect
#572 [10:32] <iBurke> How much ram is on your server computer?
#573 [10:32] <linkhyrule5> but the server is likely to be heavily modded
#574 [10:32] <mattym> linkhyrule5, If your adding mods or any additional stuff, that requirement will go up
#575 [10:33] <linkhyrule5> @iBurke - I'm looking to rent a VPS, so that's a variable, though my budget is not unlimited :P
#576 [10:33] <iBurke> Gotcha
#577 [10:33] <linkhyrule5> @mattym - right, so, unfortunately I'm getting wildly different answers for MB of RAM per player
#578 [10:33] <mattym> linkhyrule5, Yeah there is no exact right answer
#579 [10:33] <linkhyrule5> one person on the forums quoted 100MB, the wiki says something like 512 MB, the server companies themselves are quoting something more like 10-30MB
#580 [10:33] <linkhyrule5> so like I'm getting an entire order of magnitude of difference in per-player RAM costs
#581 [10:34] <linkhyrule5> leaving me thoroughly confused
#582 [10:34] <iBurke> I've never had to worry about ram per player
#583 [10:34] <iBurke> How many are you expecting?
#584 [10:34] <mattym> linkhyrule5, Like I said, no real true way to actually requirement per player.
#585 [10:34] <linkhyrule5> 2-10 players, and then take whatever requirement and double it because mods
#586 [10:34] <linkhyrule5> sure, but like, if I can get a ballpark
#587 [10:34] <mattym> linkhyrule5, Anyone doing a calculation like that is making it up for the most part
#588 [10:34] <iBurke> How many mods are we talking?
#589 [10:34] <linkhyrule5> "16 gigs is too much, 1 gig is too little"
#590 [10:35] <linkhyrule5> Mm... Probably <10
#591 [10:35] <iBurke> I'd start off with 4 GB
#592 [10:35] <linkhyrule5> of which there's not likely to be more than like two big ones
#593 [10:35] <iBurke> That's just me though
#594 [10:35] <linkhyrule5> Botania +, I dunno, the latest IndustrialCraft or whatever that's turned into
#595 [10:35] * linkhyrule5 is an old fogey who was around when the only mods were IC and BC and is mildly bemused
#595 [10:36] <mattym> 4GB is a nice safe bet, see if you can choose a plan where you can lower it if not needed.
#596 [10:36] <linkhyrule5> Yeah I was thinking around 6GB, but if you're saying 4GB is safe I'll start there
#597 [10:36] <linkhyrule5> Thanks!
#598 [10:36] <iBurke> No problem. Good luck to you :)
#599 [10:37] <linkhyrule5> Merry Christmas to all!
#600 [10:37] <linkhyrule5> Merry Christmas to all!
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#602 [10:38] <iBurke> There's can be a zero in an IP?
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#610 [10:40] <IG0R_SK> Meu Jogo (Minecraft) Nao Abre, Não Consigo logar Ja Tentei Com Varias Contas e Depois Varios Amigos meus Conseguiu E Ja Nao Sei Mais Oque Fazer
#611 [10:41] <iBurke> ??> IG0R_SK lang/es
#612 [10:41] <Absol> IG0R_SK: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#613 [10:41] <osuka_> ??> IG0R_SK lang/pt
#614 [10:41] <Absol> IG0R_SK: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#615 [10:41] <iBurke> I think that was pt
#616 [10:41] <iBurke> Yeah thanks 😂
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#620 [10:42] <IG0R_SK> My Game (Minecraft) Do not Open, I Can not Log In Ja I Have Tried With Several Accounts and After Several Friends My Got And I Do not Know More What To Do
#621 [10:43] <iBurke> Is there a crash report?
#622 [10:45] * kksp [kksp@notlogged] has joined #minecrafthelp
#623 [10:45] <kksp> Hello
#624 [10:45] <IG0R_SK> yes
#625 [10:46] <kksp> I cannot login to my minecraft acc i get an error saying CertificateException: No name matching authserver.mojang.com found
#626 [10:46] <kksp> Any idea how to fix it?
#627 [10:46] * sweger3_ [sweger3_@notlogged] has joined #minecrafthelp
#628 [10:46] <IG0R_SK> Sorry , but we couldn't connect to our servers
#629 [10:46] <osuka_> Sounds like a dns problem. What OS are you running?
#630 [10:46] <kksp> Win10
#631 [10:47] <osuka_> Do you know how to change your dns settings?
#632 [10:47] <kksp> Not reallyt
#633 [10:47] <kksp> really*
#634 [10:47] <iBurke> IG0R_SK: Do you have an anti virus or firewall installed
#635 [10:47] <kksp> Yes
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#637 [10:48] <osuka_> Alright, I'll be going from memory here since I'm not running windows right now
#638 [10:48] <kksp> I added minecraft launcher to firewall allowed it etc doesn't work.
#639 [10:48] <osuka_> Hit the windows key, type "control panel" (or whatever the equivalent of it is in your language) and hit enter
#640 [10:49] <kksp> Yeah, what else?
#641 [10:49] * dyoneedu [dyoneedu@notlogged] has joined #minecrafthelp
#642 [10:50] <osuka_> Search for "network connections"
#643 [10:50] <IG0R_SK> My Game (Minecraft) Do not Open, I Can not Log In Ja I Have Tried With Several Accounts and After Several Friends My Got And I Do not Know What To Do Do Sorry, we could not connect to our servers. Please make sure you are online and that Minecraft is not blocked. (CertificateExpection: no name matching authserver.mojang.com found)
#644 [10:50] <kksp> Ig0r im trying to fix the same problem here.
#645 [10:50] <kksp> Ig0r im trying to fix the same problem here.
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#647 [10:51] <IG0R_SK> My Game (Minecraft) Do not Open, I Can not Log In Ja I Have Tried With Several Accounts and After Several Friends My Got And I Do not Know What To Do Do Sorry, we could not connect to our servers. Please make sure you are online and that Minecraft is not blocked. (CertificateExpection: no name matching authserver.mojang.com found)
#648 [10:51] * AdeBee [AdeBee@notlogged] has joined #minecrafthelp
#649 [10:52] <AdeBee> Hi,
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#651 [10:52] <IG0R_SK> t's tense to trying to fix it for 6 months I did not buy minecraft to not use
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#653 [10:54] <IG0R_SK> My Game (Minecraft) Do not Open, I Can not Log In Ja I Have Tried With Several Accounts and After Several Friends My Got And I Do not Know What To Do Do Sorry, we could not connect to our servers. Please make sure you are online and that Minecraft is not blocked. (CertificateExpection: no name matching authserver.mojang.com found)
#654 [10:55] <osuka_> IG0R_SK Sem spam, por favor
#655 [10:55] <AdeBee> I have just been on the phone with Playstation tech for over an hour and a half and they have managed to lose my minecraft data. Can someone help me retrieve this. I called bc I was having problems uploading to PS4 and they had me delete game data utility. This deleted my worlds
#656 [10:56] <mattym> AdeBee, We do not do a lot of console troubleshooting here.
#657 [10:56] <mattym> AdeBee, You should ask in the forums if there are any ways to recover lost data.
#658 [10:56] <AdeBee> How Can I recover the data. Playstation techs cannot help.
#659 [10:56] <osuka_> though I'll be the bearer of bad news here
#660 [10:56] <Tank> Was using a laptop got desk top for Christmas! I already bought game. Downloaded it to my new system. But ever time I hit play. It says system crashed! What am I doing wrong?! And how can I fix it.
#661 [10:56] <IG0R_SK> ent basta me responder man , ja estou esperando e perguntando a 6 meses comprei minecraft pra usar n concorda?
#662 [10:57] <mattym> ??> IG0R_SK tools/hjt
#663 [10:57] <Absol> IG0R_SK: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#664 [10:57] <Absol> IG0R_SK: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#665 [10:57] <mattym> ??> Tank launcher/crash-log
#666 [10:57] <Absol> Tank: We need to see your crash log, which appears after a crash.
#667 [10:57] <Absol> Tank: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#668 [10:57] <osuka_> AdeBee if you don't have a backup/don't wanna pay bank for a data recovery service (which could even still fail), there's not much anyone can do about it
#669 [10:58] <osuka_> IG0R_SK O canal é em ingês, como você pode perceber. Estamos todos fazendo um grande favor só de estar aqui pra ajudar em qualquer língua, eu me desdobrei ali agora pra ver se eu consigo te ajudar em pt e nós temos regras
#670 [10:59] <osuka_> Se você não obedecer às regras, sinto muito, mas não há muito que ninguém possa fazer
#671 [11:00] <osuka_> mas agora, qual é o seu problema?
#672 [11:00] * Tank [Tank@notlogged] has quit. (Ping timeout: 195 seconds)
#673 [11:01] <IG0R_SK> Absol http://paste.ubuntu.com/23688676/
#674 [11:02] <osuka_> O Absol é um robô
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#676 [11:02] <IG0R_SK> obrigado
#677 [11:02] * Eagle_ [Eagle_@notlogged] has joined #minecrafthelp
#678 [11:02] <IG0R_SK> nao sabia
#679 [11:02] <Legend27> hi
#680 [11:03] <IG0R_SK> meu minecraft nao ta logando meus amigos consegue entrar na minha acc e eu nao isso ja esta a 6 meses
#681 [11:03] <iBurke> O1 - Hosts: 137.74.166.76 authserver.mojang.com
#682 [11:03] <iBurke> O1 - Hosts: 137.74.166.76 sessionserver.mojang.com
#683 [11:03] <Eagle_> Can i get help with shaders here?
#684 [11:03] <osuka_> Eagle_ we don't usually help with mods but try me
#685 [11:03] <iBurke> Eagle_: contact the author of the shader for help.
#686 [11:03] <mattym> ??> IG0R_SK info/mcleaks
#687 [11:03] <Absol> IG0R_SK: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#688 [11:03] <Absol> IG0R_SK: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#689 [11:03] <mattym> IG0R_SK, You will need the next instructions from Absol to fix your hosts file
#690 [11:03] <mattym> ??> IG0R_SK win/hosts/edit
#691 [11:03] <Absol> IG0R_SK: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#692 [11:03] <Absol> IG0R_SK: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#693 [11:04] <iBurke> ?? win/hosts
#694 [11:04] <Absol> win/hosts: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#695 [11:04] <Absol> win/hosts: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto http://paste.ubuntu.com, and give us the resulting URL.
#696 [11:04] <iBurke> Ouch, that was long and unexpected.
#697 [11:04] <Eagle_> I loaded the shader in Optifine and it says Error: Invalid Program "composite" and "Shadow" the shader pack is Stazza's Super Shaders for 1.11.2
#698 [11:04] <iBurke> And that's totally what she said.
#699 [11:05] <osuka_> IG0R_SK Se precisar de alguma ajuda, ainda estou por aqi
#700 [11:06] <Legend27> i cant update my video card driver i made a ubuntu URL
#701 [11:07] <mattym> Legend27, Do you have the link to your dxdiag report? If so please post the link in this chat.
#702 [11:07] <Legend27> http://paste.ubuntu.com/23688662/
#703 [11:07] <mattym> Legend27, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/25977
#704 [11:08] <Legend27> thx
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#706 [11:08] <Eagle_> @osuka_
#707 [11:08] <osuka_> Oh sorry, I completely missed your message lol
#708 [11:08] <Eagle_> XD
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#711 [11:09] <osuka_> Did you poke at the shader in any way?
#712 [11:09] <Eagle_> I loaded the shader in Optifine and it says Error: Invalid Program "composite" and "Shadow" the shader pack is Stazza's Super Shaders for 1.11.2
#713 [11:09] <Legend27> it worked thx bye!
#714 [11:09] <Eagle_> ive tried adjusting the Video settings in minecraft but nothin works
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#716 [11:09] <ElementalClaire> Help!
#717 [11:09] <Eagle_> i can get a screen shot
#718 [11:09] <iBurke> ElementalClaire: ask
#719 [11:10] <ElementalClaire> So i baught a optifine cape
#720 [11:10] <osuka_> If not, is it updated? If so, have you tried installing the glsl shaders mod instead of optifine?
#721 [11:10] <ElementalClaire> and i forgot my mojang password
#722 [11:10] <Eagle_> no i havent, cause i prefer not to use forge
#723 [11:10] <ElementalClaire> and i try to login to change my cape and i cant login to minecraft either
#724 [11:10] <osuka_> it's not even compatible with forge
#725 [11:10] <ElementalClaire> i reset my password
#726 [11:10] <Eagle_> And it is the latest version of the shader pack
#727 [11:10] <osuka_> and just out of curiosity, any particular reason?
#728 [11:11] <iBurke> ??> ElementalClaire login/throttle
#729 [11:11] <Absol> ElementalClaire: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#730 [11:11] <Absol> ElementalClaire: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#731 [11:11] <Eagle_> last time i tried using Forge it broke my game XD
#732 [11:11] <ElementalClaire> Okay thank you so much!
#733 [11:11] <Eagle_> that was probably my fault tho
#734 [11:11] <ElementalClaire> Thank you i'll just play Roblox until its time
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#736 [11:12] <osuka_> I'm going to go out on a limb here and say that it's probably the shader pack that's out of date
#737 [11:12] <osuka_> Have you tried any other pack?
#738 [11:12] <Eagle_> no
#739 [11:12] <Eagle_> but i'll go check the official page for the pack
#740 [11:12] <Eagle_> brb
#741 [11:12] <osuka_> seus comes highly recommended, but if you have anything else handy
#742 [11:13] <baixagame> ola
#743 [11:13] <osuka_> Ei
#744 [11:14] <baixagame> como comeso a jogar
#745 [11:14] <osuka_> você tem que comprar o jogo em minecraft.net
#746 [11:14] <baixagame> ata
#747 [11:14] <baixagame> obrigado
#748 [11:15] <osuka_> sem problema
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#753 [11:18] <IG0R_SK> alguem pt me ajuda?
#754 [11:18] <Legend27> Wow it just now said my processor does not support intel
#755 [11:18] <IG0R_SK> alguem pt me ajuda?
#756 [11:19] <osuka_> IG0R_SK Já te enviamos as instruções
#757 [11:19] <IG0R_SK> onde?
#758 [11:19] <IG0R_SK> meu servidor tinha travado nao vi
#759 [11:20] <osuka_> ??> IG0R_SK info/mcleaks
#760 [11:20] <Absol> IG0R_SK: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#761 [11:20] <Absol> IG0R_SK: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#762 [11:20] <osuka_> ??> IG0R_SK win/hosts/edit
#763 [11:20] <Absol> IG0R_SK: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#764 [11:20] <Absol> IG0R_SK: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#766 [11:20] <mattym> Kealper, One moment
#767 [11:21] <Legend27> My processor does not support intel it says
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#769 [11:21] <IG0R_SK> nao intendi osuka
#770 [11:21] <osuka_> Desinstalar mcleaks, apagar duas linhas em um arquivo
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#772 [11:22] <mattym> Legend27, Can you find me your computers, Toshiba Model/Serial Number
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#774 [11:23] <Legend27> where do i look?
#775 [11:24] <mattym> Legend27, Its usually on a label on the bottom of the laptop. Should have the Toshiba Satellite on it somewhere, i need the full model number, or a serial number(S/N)
#776 [11:26] <Legend27> 9D233954Q
#777 [11:26] <mattym> Legend27, Ok one moment
#778 [11:26] <Legend27> thats the serial number
#779 [11:27] <mattym> Legend27, Download and Install the file from this page http://support.toshiba.com/support/modelHome?freeText=9D233954Q&osId=31
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#784 [11:30] <IG0R_SK> que arquivo usuka
#785 [11:30] <osuka_> %SystemRoot%\System32\drivers\etc\hosts
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#787 [11:32] <IG0R_SK> apaguei as 2 linhas
#788 [11:32] <IG0R_SK> e agora?
#789 [11:32] <osuka_> salvou?
#790 [11:32] <IG0R_SK> sim muito obrigado
#791 [11:33] <osuka_> Ok, agora é só ver se funciona
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#795 [11:36] <IG0R_SK> funciono
#796 [11:36] <IG0R_SK> <3
#797 [11:36] <osuka_> Então sai daqui e vai jogar
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#807 [11:49] <Hamit> Bei meinem Minecraft steht Unable to download Minecraft. Please try again later!
#808 [11:50] <Hamit> Und daswegen kann ich nicht spielen!
#809 [11:50] <mattym> ??> Hamit lang/de
#810 [11:50] <Absol> Hamit: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#811 [11:51] * Hamit_ [Hamit_@notlogged] has joined #minecrafthelp
#812 [11:51] <Hamit_> My Minecraft is Unable to Download Minecraft. Please try again Later! What shall I do?
#813 [11:52] * luizvk229 [luizvk229@notlogged] has joined #minecrafthelp
#814 [11:52] <mattym> Hamit_, Are you using the latest installer from minecraft.net/download
#815 [11:53] * luizvk229 [luizvk229@notlogged] has quit. (Client Quit)
#816 [11:53] <Hamit_> I don't know
#817 [11:54] * Hamit [Hamit@notlogged] has quit. (Ping timeout: 195 seconds)
#818 [11:54] <mattym> Hamit_, Download the file on that page, and try using it, see if you get an error or not.
#819 [11:55] <Hamit_> Have tried but it is not
#820 [11:58] <mattym> Hamit_, Same error?
#821 [11:58] <Hamit_> Yes
#822 [11:59] <mattym> ??> Hamit_ tools/hjt
#823 [11:59] <Absol> Hamit_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#824 [11:59] <Absol> Hamit_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#826 [12:02] <Hamit_> Excuse me but I do not get it
#827 [12:02] <mattym> Hamit_, Read the instructions Absol wrote.
#828 [12:05] * IdontClick [IdontClick@notlogged] has joined #minecrafthelp
#829 [12:06] * IdontClick [IdontClick@notlogged] has quit. (Client Quit)
#830 [12:06] <Hamit_> I do not understand sorry
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#834 [12:11] <Ornami> My account isn't work now
#835 [12:12] <mattym> Ornami, What happens when you try?
#836 [12:12] <Ornami> Connected to the minecraft web
#837 [12:13] <Ornami> Is impossible for me
#838 [12:13] <Ornami> I don't know for what
#839 [12:13] <mattym> Ornami, What happens when you try?
#840 [12:14] <Ornami> I try to connect in the site web of Minecraft but he don't working
#841 [12:14] <mattym> Ornami, Do you get an error?
#842 [12:15] <Ornami> Une erreur empêche le traitement de votre demande. Veuillez réessayer ultérieurement. Sorry is in french
#843 [12:16] <mattym> ??> Ornami tools/hjt
#844 [12:16] <Ornami> But I need to tery in my phone is working
#845 [12:16] <Absol> Ornami: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#846 [12:16] <Absol> Ornami: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#847 [12:18] <Ornami> You speak french to or no ?
#848 [12:18] <mattym> No
#849 [12:18] <Ornami> I speak a little english man I'm sorry
#850 [12:19] * aWF [aWF@notlogged] has joined #minecrafthelp
#851 [12:19] * xDanBang [xDanBang@notlogged] has joined #minecrafthelp
#852 [12:19] <xDanBang> http://paste.ubuntu.com/23689355/
#853 [12:20] <mattym> xDanBang, One moment
#854 [12:21] <Ornami> gfile of Trend Micro HijackThis v2.0.5 Scan saved at 19:20:41, on 26/12/2016 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.14393.0000) FIREFOX: 50.1.0 (x86 fr) Boot mode: Normal Running processes: C:\Program Files (x86)\IObit\Advanced SystemCare\ASCTray.exe C:\Program Files\AVAST Software\Avast\avastui.exe C:\Program Files (x86)\ADVANCE\Spirit of Gamer Gaming Keyboard\Monitor.EXE C:\P
#855 [12:21] <mattym> Ornami, Do all the instructions
#856 [12:21] <mattym> xDanBang, Download and Install the Catalyst Software Suite from this page http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
#857 [12:21] <mattym> ??> Ornami paste
#858 [12:21] <Absol> Ornami: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#859 [12:21] <Ornami> http://paste.ubuntu.com/23689405/
#860 [12:22] * Mike_ [Mike_@notlogged] has joined #minecrafthelp
#861 [12:22] <mattym> ??> Ornami info/mcleaks
#862 [12:22] <Absol> Ornami: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#863 [12:22] <Absol> Ornami: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#864 [12:22] <Ornami> How ?
#865 [12:22] <mattym> Ornami, You will need the next instructions Absol writes so you can fix your systems host file.
#866 [12:22] <mattym> ??> Ornami win/hosts/edit
#867 [12:22] <Absol> Ornami: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#868 [12:22] <Absol> Ornami: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#870 [12:22] <xDanBang> thx matty :)
#871 [12:23] * xDanBang [xDanBang@notlogged] has quit. (Client Quit)
#872 [12:23] <Ornami> I don't unsterdand
#873 [12:23] <mattym> Ornami, Cant explain it any differently.
#874 [12:23] <Ornami> Why I remove this tool ?
#875 [12:24] <mattym> Ornami, Because using it means you are stealing access to the game.
#876 [12:26] * WomPit [WomPit@notlogged] has joined #minecrafthelp
#877 [12:26] * Duchti [Duchti@notlogged] has joined #minecrafthelp
#878 [12:27] <Ornami> 35.156.90.191 authserver.mojang.com 35.156.90.191 sessionserver.mojang.com
#879 [12:27] <Duchti> It tells me to get a lower resoultion recourse pack though I don't even own one
#880 [12:27] <WomPit> Hi, i can't log in to my minecraft account, when i login it says: Sorry, but we couldn't connect to our servers. Please make sure that you are online and that Minecraft is not blocked. (CertificateException: No name matching authserver.mojang.com found)
#881 [12:28] <Ornami> @Absol ?
#882 [12:28] <Ornami> 35.156.90.191 authserver.mojang.com 35.156.90.191 sessionserver.mojang.com I see this
#883 [12:28] * Evelknet [Evelknet@notlogged] has joined #minecrafthelp
#884 [12:28] <mattym> Ornami, Remove those lines, then save the file, close it and try to log in
#885 [12:28] <mattym> ??> WomPit tools/hjt
#886 [12:28] <Absol> WomPit: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#887 [12:28] <Absol> WomPit: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#888 [12:29] <WomPit> run what program? minecraft?
#889 [12:29] * Evelknet [Evelknet@notlogged] has quit. (Client Quit)
#890 [12:29] <mattym> WomPit, Read ALL the information Absol wrote to you
#891 [12:30] <WomPit> I read it, but what program to run and where do i do the scan?
#892 [12:30] <Ornami> I start my mc and I try ?
#893 [12:30] <mattym> WomPit, There is a whole line of instructions you are skipping/ignoring
#894 [12:30] <mattym> Ornami, Did you remove the lines and save the file?
#895 [12:30] <Ornami> Yes
#896 [12:30] <mattym> Ornami, Then yes
#897 [12:31] <WomPit> ohh sorry
#898 [12:31] * Justin [Justin@notlogged] has joined #minecrafthelp
#899 [12:31] <Duchti> Sorry?
#900 [12:31] <WomPit> what kind of program is it?
#901 [12:31] <mattym> ??> Duchti launcher/crash-log
#902 [12:31] <Absol> Duchti: We need to see your crash log, which appears after a crash.
#903 [12:31] <Absol> Duchti: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#904 [12:31] <mattym> WomPit, Its says right in the message
#905 [12:31] <Justin> Hey Im not recieving mojang emails when I click "change password"
#906 [12:32] <mattym> Justin, Have you tried any email you use in the reset link?
#907 [12:32] <Ornami> mattym is not working
#908 [12:32] <Duchti> http://paste.ubuntu.com/23689504/
#909 [12:32] <Justin> Yes
#910 [12:32] <mattym> Justin, Have you checked any spam/junk folders in those emails?
#911 [12:32] <mattym> ??> Duchti win/reinst
#912 [12:32] <Absol> Duchti: You may need to reinstall the locally installed files that Minecraft puts into place.
#913 [12:32] <WomPit> http://paste.ubuntu.com/23689513/
#914 [12:32] <Absol> Duchti: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#915 [12:33] <mattym> WomPit, There will be multiple lines of instructions again
#916 [12:33] <mattym> ??> WomPit info/mcleaks
#917 [12:33] <Absol> WomPit: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#918 [12:33] <Absol> WomPit: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#919 [12:33] * Topest19 [Topest19@notlogged] has joined #minecrafthelp
#920 [12:33] <mattym> WomPit, To fix the hosts file you will need the following
#921 [12:33] <mattym> ??> WomPit win/hosts/edit
#922 [12:33] <Absol> WomPit: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#923 [12:33] <Absol> WomPit: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#924 [12:33] <Justin> Mattym the thing is that I have been changing my Ip with a vpn and after about 5 ip changes mojang auto resets my password which I understand due to security issues.. but they suddenly stopped!!
#925 [12:33] <mattym> Ornami, Did the file give you an error when you tried to save the changes?
#926 [12:34] <Topest19> im brazilian
#927 [12:34] <Topest19> help
#928 [12:34] <mattym> Justin, Did you check any junk/spam folders? and who is your email provider?
#929 [12:34] <Justin> yes
#930 [12:34] <Justin> gmail
#931 [12:34] <mattym> Topest19, Explain the issue.
#932 [12:34] <Topest19> my minecraft crashed
#933 [12:34] <mattym> ??> Justin account/send-email
#934 [12:34] <Absol> Justin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#935 [12:34] <Absol> Justin: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#936 [12:34] <mattym> ??> Topest19 launcher/crash-log
#937 [12:34] <Absol> Topest19: We need to see your crash log, which appears after a crash.
#938 [12:34] <Absol> Topest19: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#939 [12:35] <Topest19> i did
#940 [12:35] <Justin> absol not about that
#941 [12:35] <Justin> its about changing my password
#942 [12:35] <Justin> there not sending an email
#943 [12:35] <Topest19> i sent
#944 [12:35] <WomPit> i've opened the notpad? should i just delete the 2 lines and press enter?
#945 [12:35] <mattym> Justin, Yes, when that happens you will need to contact MOjang
#946 [12:35] <Justin> ok i contacted them
#947 [12:35] <mattym> WomPit, Delete the lines, save the file, then try the game again
#948 [12:35] <Justin> I just wanted to know if there was something I was doing wrong
#949 [12:35] <mattym> Topest19, I need the link to it.
#950 [12:36] <Topest19> hhttp://paste.ubuntu.com/23689531/
#951 [12:36] <WomPit> and there is no need to reinstall minecraft?
#952 [12:36] <mattym> WomPit, SHouldnt be
#953 [12:36] <Topest19> this?
#954 [12:36] <Topest19> http://paste.ubuntu.com/23689531/ this ?
#955 [12:36] <Duchti> I did all of this
#956 [12:36] <mattym> Topest19, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22165/
#957 [12:36] <Duchti> I deleted every folder except the saves and started minecraft new
#958 [12:36] <Justin> Thanks for the help
#959 [12:36] <Topest19> why ?
#960 [12:36] <Justin> Have a good one
#961 [12:37] <mattym> Duchti, Ok, is it working?
#962 [12:37] <Duchti> but I have again the same error
#963 [12:37] <mattym> ??> Duchti launcher/crash-log
#964 [12:37] <Absol> Duchti: We need to see your crash log, which appears after a crash.
#965 [12:37] <Absol> Duchti: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#966 [12:37] <Duchti> it's the same as before..
#967 [12:37] <mattym> Topest19, Its the missing driver your computer needs
#968 [12:37] <mattym> Duchti, Can you get me the latest copy
#969 [12:38] <Topest19> but,its gonna change de computer
#970 [12:38] <Topest19> ?
#971 [12:38] <mattym> Topest19, Yeah, its gonna fix it
#972 [12:38] * scootboss [scootboss@notlogged] has joined #minecrafthelp
#973 [12:38] <Duchti> http://paste.ubuntu.com/23689534/
#974 [12:38] * keremaga82 [keremaga82@notlogged] has joined #minecrafthelp
#975 [12:38] <Topest19> its not mine computer
#976 [12:38] <WomPit> Guys! is there any places where i can give you feedback? :D It worked and im really happy about it :D
#977 [12:38] <Topest19> will delete something ?
#978 [12:39] <scootboss> my minecraft always crash what can i do?
#979 [12:39] * awdt321 [awdt321@notlogged] has joined #minecrafthelp
#980 [12:39] <mattym> Duchti, Hmm, we dont support use of 3rd party software, in this case you graphics driver/openGL solution
#981 [12:39] <mattym> WomPit, Nope, just thanks is enough
#982 [12:39] <mattym> Topest19, No
#983 [12:40] <mattym> ??> scootboss launcher/crash-log
#984 [12:40] <Absol> scootboss: We need to see your crash log, which appears after a crash.
#985 [12:40] <Absol> scootboss: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#986 [12:40] <Topest19> ok
#987 [12:40] <Duchti> Well I installed it today because before I had a different crash report about the graphic thing
#988 [12:40] * Justin [Justin@notlogged] has quit. (Ping timeout: 195 seconds)
#989 [12:40] <Duchti> So now that works but the other thing doesn't work
#990 [12:40] <mattym> Duchti, Yeah, and that should have been fixed the correct way.
#991 [12:40] <awdt321> Hello everyone. I’m running a minecraft server, and I’m having some tick lag. I remember a year or so ago using a Java GUI utility that I launch from within the game that lets me track down which chunks are causing the most lag. But after half an hour of googling I can’t find the name of it. Anyone remember?
#992 [12:40] <Duchti> So what am I supposed to do?
#993 [12:41] <mattym> awdt321, Check in the forums.
#994 [12:41] <mattym> ??> Duchti win/dxdiag
#995 [12:41] <Absol> Duchti: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#996 [12:41] <Duchti> shall I delete the file I put in my sytsem 32 folder?
#997 [12:42] <mattym> Duchti, Not yet
#998 [12:42] * WomPit [WomPit@notlogged] has quit. (Ping timeout: 195 seconds)
#999 [12:42] <mattym> Duchti, Lets see if the regular fix takes care of it on its won
#1000 [12:42] * ferrybig [ferrybig@notlogged] has joined #minecrafthelp
#1001 [12:42] <mattym> own*
#1002 [12:42] <awdt321> mattym: i’ve looked at a couple forums, but the problem is that I can’t simply remember the name of the utility.
#1003 [12:42] <mattym> awdt321, Yes, that doesnt make this the right place to ask.
#1004 [12:42] <awdt321> mattym: ah okay, sorry
#1005 [12:43] <Ornami> http://paste.ubuntu.com/23689560/
#1006 [12:43] <mattym> awdt321, Forums would be the best bet, just be aware it can take some time for the right person to reply
#1007 [12:43] <scootboss> why it dont starts i dont know what to do i already bought my account and now it dont starts and it it save to send my error report here?
#1008 [12:43] <mattym> scootboss, Get the log I asked for
#1009 [12:44] <Duchti> http://paste.ubuntu.com/23689565/
#1010 [12:44] * Evelknet [Evelknet@notlogged] has joined #minecrafthelp
#1011 [12:44] <mattym> Ornami, You did not remove the lines from the file like you were told to.
#1012 [12:44] <mattym> Duchti, Ok one moment
#1013 [12:44] * N_ [N_@notlogged] has joined #minecrafthelp
#1014 [12:45] * _xHarryy [_xHarryy@notlogged] has joined #minecrafthelp
#1015 [12:45] <Ornami> I remove this line ! Is not working ?
#1016 [12:45] <_xHarryy> Ok
#1017 [12:45] <N_> YA UN FRANCAI
#1018 [12:45] <_xHarryy> I need some help
#1019 [12:45] * Evelknet [Evelknet@notlogged] has quit. (Client Quit)
#1020 [12:45] <mattym> Duchti, Wait, i need you to copy the full report to the paste site and get me the new link
#1021 [12:45] <Ornami> Moi je suis fr
#1022 [12:45] <mattym> Ornami, They are still in the report.
#1023 [12:45] <Duchti> I did didn't I?
#1024 [12:45] <N_> TU PEUX M AIDER
#1025 [12:45] <mattym> Ornami, So that means it wasnt removed
#1026 [12:46] <mattym> ??> N_ lang/fre
#1027 [12:46] * fling [fling@notlogged] has joined #minecrafthelp
#1028 [12:46] <mattym> ??> N_ lang/fr
#1029 [12:46] * khalid [khalid@notlogged] has joined #minecrafthelp
#1030 [12:46] <Ornami> But i remove this
#1031 [12:46] <Absol> N_: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#1032 [12:46] <_xHarryy> When i try to log into my minecraft launcher, it says 'Sorry but we couldnt connect to our servers. Please make sure you are online and that Minecraft is not blocked'
#1033 [12:46] <mattym> ??> _xHarryy tools/hjt
#1034 [12:46] <Absol> _xHarryy: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1035 [12:46] <Absol> _xHarryy: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1036 [12:46] <N_> MON MINECRAFT MARCHE PAS
#1037 [12:46] <_xHarryy> wait
#1038 [12:46] <_xHarryy> what
#1039 [12:46] <mattym> N_, English, and stop with the caps
#1040 [12:46] <Duchti> http://paste.ubuntu.com/23689577/
#1041 [12:47] <mattym> _xHarryy, Read all the instructions Absol wrote to you.
#1042 [12:47] * N_ [N_@notlogged] has quit. (Client Quit)
#1043 [12:47] <Duchti> some things might be in German but I could try to translate it
#1044 [12:47] * khalid [khalid@notlogged] has quit. (Client Quit)
#1045 [12:47] * keremaga82 [keremaga82@notlogged] has quit. (Quit: Web client closed)
#1046 [12:47] <mattym> Duchti, Its fine
#1047 [12:47] <mattym> Duchti, All i really need are the numbers
#1048 [12:47] <_xHarryy> When i try to log into my minecraft launcher, it says 'Sorry but we couldnt connect to our servers. Please make sure you are online and that Minecraft is not blocked'
#1049 [12:48] <mattym> Duchti, Download and Install the file from this page http://www.geforce.com/drivers/results/113445
#1050 [12:48] <mattym> Duchti, When the installer finishes, you will need to restart the PC, after the restart, check the game, if its not working still, come back there may be one more step needed
#1051 [12:48] <_xHarryy> Help
#1052 [12:48] <_xHarryy> When i try to log into my minecraft launcher, it says 'Sorry but we couldnt connect to our servers. Please make sure you are online and that Minecraft is not blocked'
#1053 [12:49] <mattym> _xHarryy, As I said, do the instructions Absol wrote to you.
#1054 [12:49] <_xHarryy> Can you put it in again?
#1055 [12:49] <mattym> ??> _xHarryy tools/hjt
#1056 [12:49] <Absol> _xHarryy: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1057 [12:49] <Absol> _xHarryy: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1058 [12:49] * JavierCraft [JavierCraft@notlogged] has joined #minecrafthelp
#1059 [12:51] <JavierCraft> hello
#1060 [12:51] <JavierCraft> I have an error in my minecraft, when I log into a server premiun it says authentication error. How do i solve it pls help.
#1061 [12:51] <Ornami> http://paste.ubuntu.com/23689600/
#1062 [12:51] <mattym> JavierCraft, What is the full error?
#1063 [12:51] * pirates011 [pirates011@notlogged] has joined #minecrafthelp
#1064 [12:51] <mattym> Ornami, Now have you tried the game again?
#1065 [12:52] <Ornami> I try
#1066 [12:52] * _xHarryy [_xHarryy@notlogged] has quit. (Ping timeout: 195 seconds)
#1067 [12:52] <pirates011> hello i cannot answer any security questions and cannot reset them the origonal email was deleted and cant be acessed can u reset them?
#1068 [12:53] * MiniDino777 [MiniDino777@notlogged] has joined #minecrafthelp
#1069 [12:53] <mattym> ??> pirates011 account/send-email
#1070 [12:53] <Absol> pirates011: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1071 [12:53] <Duchti> okay i'm installing it
#1072 [12:53] <Absol> pirates011: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1073 [12:53] <MiniDino777> can
#1074 [12:53] * QuartoIV [QuartoIV@notlogged] has joined #minecrafthelp
#1075 [12:54] <JavierCraft> Error on login: authentication is currently disabled by maintenance
#1076 [12:54] <Ornami> mattym thanks you
#1077 [12:54] <MiniDino777> Parental verification is not working
#1078 [12:54] <JavierCraft> That's the mistake
#1079 [12:54] <mattym> ??> JavierCraft launcher/relog
#1080 [12:54] <Absol> JavierCraft: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1081 [12:54] <mattym> MiniDino777, You will need to contact MOjang about any account issue
#1082 [12:54] * Ornami [Ornami@notlogged] has quit. (Quit: Web client closed)
#1083 [12:54] <mattym> ??> MiniDino777 mojang/email
#1084 [12:54] <Absol> MiniDino777: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1085 [12:54] <Absol> MiniDino777: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1086 [12:55] <MiniDino777> Thanks
#1087 [12:55] <QuartoIV> I'm on the translator because Unknown English.
#1088 [12:55] <QuartoIV> I can not log into your account minecraft or restart password (comes e-mail)
#1089 [12:56] <JavierCraft> I have 5 days with the same error, I do the same thing every day and nothing.
#1090 [12:56] <MiniDino777> Is there a way to chat with them?
#1091 [12:56] <mattym> MiniDino777, No
#1092 [12:56] <mattym> QuartoIV, Does the email you get say you have been able to reset it?
#1093 [12:56] <MiniDino777> Why? I was last night
#1094 [12:56] <mattym> JavierCraft, Can you try to connect to this server in minecraft: mctest.ae97.net
#1095 [12:56] <QuartoIV> I have not received e-Mail
#1096 [12:57] <mattym> MiniDino777, Most assuredly not.
#1097 [12:57] * Duchti [Duchti@notlogged] has quit. (Ping timeout: 195 seconds)
#1098 [12:57] <mattym> ??> QuartoIV account/send-email
#1099 [12:57] <Absol> QuartoIV: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1100 [12:57] <Absol> QuartoIV: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1101 [12:57] <JavierCraft> ok..
#1102 [12:57] * MiniDino777 [MiniDino777@notlogged] has quit. (Client Quit)
#1103 [12:57] <JavierCraft> one sec Xd
#1104 [12:57] <mattym> MiniDino777, They do not have any live support, nor did they work on holidays or weekends
#1105 [12:58] <JavierCraft> version?
#1106 [12:58] <JavierCraft> 1.11 Xd?
#1107 [12:58] <JavierCraft> it is downloading.
#1108 [12:58] <QuartoIV> First I once tried to recover your password in November
#1109 [12:59] <mattym> QuartoIV, You need to fill out the form Absol linked
#1110 [12:59] * awdt321 [awdt321@notlogged] has quit. (Quit: awdt321)
#1111 [13:00] <QuartoIV> Where is ten form
#1112 [13:01] <mattym> ??> QuartoIV account/send-email
#1113 [13:01] <Absol> QuartoIV: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1114 [13:01] <Absol> QuartoIV: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1115 [13:01] <JavierCraft> If you can enter now
#1116 [13:01] <mattym> JavierCraft, What?
#1117 [13:01] <JavierCraft> I'm in
#1118 [13:01] <mattym> JavierCraft, Then there is an issue with the other server where you are getting that error
#1119 [13:02] <JavierCraft> But they are all
#1120 [13:03] <JavierCraft> Some are 1.8.9
#1121 [13:03] <mattym> JavierCraft, The one I just gave you worked right?
#1122 [13:03] <pirates011> so when will people get a response to sent emails?
#1123 [13:03] <JavierCraft> yess
#1124 [13:03] <mattym> pirates011, See the second link you were given
#1125 [13:03] <mattym> JavierCraft, Then its a problem with the other servers you are trying.
#1126 [13:03] <JavierCraft> I am alone
#1127 [13:04] <pirates011> i read it and it said they checked emails on the 22nd of december and its the 26th of december
#1128 [13:04] <mattym> pirates011, Right, then it will take a few days
#1129 [13:05] <pirates011> k thanks
#1130 [13:05] <JavierCraft> I can not get into those servers because they are 1.8
#1131 [13:05] * zleqitInvis [zleqitInvis@notlogged] has joined #minecrafthelp
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#1133 [13:06] <JavierCraft> Can you enter us.shotbow.net with version 1.8.9?
#1134 [13:07] <JavierCraft> badlion
#1135 [13:07] <JavierCraft> cubecraft
#1136 [13:07] <JavierCraft> end. xD
#1137 [13:07] <QuartoIV> thanks, sorry for the trouble I'm just an idiot. I had an account on another e-mail
#1138 [13:08] * raycool1 [raycool1@notlogged] has joined #minecrafthelp
#1139 [13:08] <mattym> JavierCraft, If you can connect to some servers and not others, it is an issue with the server you are trying to connect to, or an issue with the connection between you and them
#1140 [13:08] <mattym> JavierCraft, Both are issues out of your control.
#1141 [13:09] <raycool1> hi i cannot login in minecraft cannot connect to server it says
#1142 [13:09] <mattym> raycool1, Whats the exact message it says?
#1143 [13:09] <raycool1> it happend when i did migrate to mojang account
#1144 [13:09] <raycool1> can you help
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#1146 [13:10] * Duchti [Duchti@notlogged] has joined #minecrafthelp
#1147 [13:10] <raycool1> message is: sorry, butwe couldn't connect to our servers
#1148 [13:10] <mattym> ??> raycool1 tools/hjt
#1149 [13:10] <Absol> raycool1: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1150 [13:10] <Absol> raycool1: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1151 [13:10] <Duchti> I downloaded it I installed it my computer restarted but it doesn't find the game nor does the game work
#1152 [13:10] <mattym> Duchti, Same error, or an older one?
#1153 [13:11] <JavierCraft> I use that program to see if it is something from my pc?
#1154 [13:11] <JavierCraft> mattym ?
#1155 [13:11] <JavierCraft> Yes or no ?
#1156 [13:11] <mattym> JavierCraft, No, if you are able to connect to the test server, its not the game or your PC
#1157 [13:12] <Duchti> still the texture thing
#1158 [13:12] <mattym> JavierCraft, I told you its something you will not be able to fix, you will need to try it again at another time.
#1159 [13:12] * NADIR [NADIR@notlogged] has quit. (Client Quit)
#1160 [13:12] <mattym> ??> Duchti gpu/nvidia/optimus
#1161 [13:12] <Absol> Duchti: Sometimes Minecraft uses the integrated rather than the dedicated graphics card. To fix this, follow the instructions given here: https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
#1162 [13:12] <mattym> Duchti, The link from Absol has instructions.
#1163 [13:12] <mattym> Duchti, You need to add both Minecraft and Java to the programs set to use your Nvidia hardware.
#1164 [13:13] <JavierCraft> Ok thanks for the help xD
#1165 [13:13] <mattym> Duchti, If you dont see Minecraft or Java in the list, that link also has instructions on how to add them to that list.
#1166 [13:13] <raycool1> <mattym> done
#1167 [13:13] <mattym> raycool1, Need the link to it.
#1168 [13:13] <JavierCraft> :((((((((((((((((((((((((((((
#1169 [13:13] <raycool1> http://paste.ubuntu.com/23689677/
#1170 [13:14] <mattym> ??> raycool1 info/mcleaks
#1171 [13:14] <Absol> raycool1: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1172 [13:14] <Absol> raycool1: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1173 [13:14] <mattym> ??> raycool1 win/hosts/edit
#1174 [13:14] <Absol> raycool1: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1175 [13:14] <Absol> raycool1: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1176 [13:14] <Duchti> which list?
#1177 [13:15] <Duchti> I don't even have the view icon on my system panel
#1178 [13:15] <mattym> Duchti, Read the instructions in the link, it will make sense when you try to do them
#1179 [13:15] <mattym> Duchti, If you dont see view, you should already see the other options
#1180 [13:15] <mattym> Duchti, Thats also not the part you need
#1181 [13:16] <mattym> Duchti, YOu need to mange the settings for minecraft and Java, possible create the setting for minecraft and java
#1182 [13:16] * Candy [Candy@notlogged] has joined #minecrafthelp
#1183 [13:16] <mattym> Duchti, Should be the second and third portion of that link
#1184 [13:17] <Duchti> the manage 3d section?
#1185 [13:17] <mattym> Yes
#1186 [13:18] <raycool1> cannoyt find the host file
#1187 [13:19] <mattym> raycool1, You dont need to find it
#1188 [13:19] <Candy> I had minecraft on my old computer that crashed and I got a new computer for Christmas. Is there any way I can use the same download card to get minecraft on my new computer?
#1189 [13:19] * AlanRomsn [AlanRomsn@notlogged] has joined #minecrafthelp
#1190 [13:19] <Duchti> sorry, I',
#1191 [13:19] <Duchti> I'm lost
#1192 [13:19] <raycool1> what do you mean
#1193 [13:19] <mattym> raycool1, Read the instructions, open the notepad the way it says, then enter the information it says.
#1194 [13:19] <mattym> Candy, Just download the game again, and log in with your account.
#1195 [13:20] <Duchti> I put the minecraft on and now?
#1196 [13:20] <Candy> Do i have to buy a new download card?
#1197 [13:20] <mattym> Duchti, Did you set it to use your nvidia hardware?
#1198 [13:20] <mattym> Candy, No
#1199 [13:20] * AlanRomsn [AlanRomsn@notlogged] has quit. (Client Quit)
#1200 [13:21] <Duchti> how
#1201 [13:21] <mattym> Duchti, Thats what the instructions show you how to do
#1202 [13:21] <mattym> Duchti, You added Minecraft to the prorams it sees right?
#1203 [13:21] * stdyrmx [stdyrmx@notlogged] has joined #minecrafthelp
#1204 [13:22] <raycool1> ok i cannot find mcleaks nor altdispenser
#1205 [13:22] <raycool1> wheer should i look?
#1206 [13:22] <stdyrmx> raycool1: have you used mcleaks/
#1207 [13:22] <raycool1> no
#1208 [13:22] <mattym> Duchti, In the Program Setting for Minecraft, you should have the option to have it use High Performance hardware, or anything with Nvidia
#1209 [13:22] <mattym> raycool1, Did you open the hosts file as explained?
#1210 [13:23] <raycool1> no i cannot find it
#1211 [13:23] <stdyrmx> mattym: are there any channels for building?
#1212 [13:23] <mattym> ??> raycool1 win/hosts/edit
#1213 [13:23] <Absol> raycool1: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1214 [13:23] <mattym> stdyrmx, Not really
#1215 [13:23] <Absol> raycool1: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1216 [13:23] <mattym> raycool1, Follow the instructions Absol wrote exactly
#1217 [13:23] <mattym> raycool1, You do not need to 'find' it.
#1218 [13:23] <Duchti> I don't have it
#1219 [13:23] <stdyrmx> mattym: kk thanks
#1220 [13:24] <mattym> raycool1, You need to enter that exact location into the file name for what you want to open in notepad
#1221 [13:24] <Duchti> I'm sorry I have to go for about 15 minutes
#1222 [13:25] <raycool1> found it
#1223 [13:25] <raycool1> two ip\'s in
#1224 [13:25] <raycool1> 137.74.166.76 authserver.mojang.com 137.74.166.76 sessionserver.mojang.com
#1225 [13:25] <mattym> raycool1, Remove them, save and close the file
#1226 [13:25] <stdyrmx> mattym: is there anyway where I can see all the words or like commands that follow ??
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#1229 [13:26] <mattym> stdyrmx, You can watch and learn for a while.
#1230 [13:27] <stdyrmx> mattym: seems like there are a lot of them, don't want to get into because I have school but it looks interesting.
#1231 [13:29] * pirates011 [pirates011@notlogged] has quit. (Ping timeout: 195 seconds)
#1232 [13:29] <raycool1> thx for your help
#1233 [13:29] <raycool1> bye
#1234 [13:30] <stdyrmx> Bye
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#1245 [13:41] <Duchti_> I can't find a solution
#1246 [13:41] <Aidan> new computer, paid and downloaded ver 1.11.2, crashes on launch
#1247 [13:42] <Duchti_> is there a way that i can talk to someone and show them my screen?
#1248 [13:42] <mattym> Duchti_, Do you currently have Minecraft in the list where it lets you Manage the settings?
#1249 [13:42] <mattym> ??> Aidan launcher/crash-log
#1250 [13:42] <Absol> Aidan: We need to see your crash log, which appears after a crash.
#1251 [13:42] <Absol> Aidan: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1252 [13:42] <Duchti_> Yes but I can't add it
#1253 [13:43] <Duchti_> and i don't have the option to add the nvidia thing on it
#1254 [13:43] <Aidan> ---- Minecraft Crash Report ---- // Don't be sad. I'll do better next time, I promise! Time: 12/26/16 1:29 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at o
#1255 [13:43] <mattym> Aidan, Read all the instructions please
#1256 [13:43] * Duchti [Duchti@notlogged] has quit. (Quit: Web client closed)
#1257 [13:43] <mattym> Duchti_, What if you right click on the entry in that list?
#1258 [13:43] <Aidan> http://paste.ubuntu.com/23689813/
#1259 [13:44] <Duchti_> Is there a way to show you my screen?
#1260 [13:44] <Aidan> this right?
#1261 [13:44] <mattym> Aidan, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1262 [13:44] <mattym> Duchti_, One moment
#1263 [13:44] <Aidan> what is dxdiag
#1264 [13:44] <mattym> ??> Aidan win/dxdiag
#1265 [13:44] <Absol> Aidan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1266 [13:45] <mattym> ??> Duchti_ tools/teamviewer/quick-support
#1267 [13:45] <Absol> Duchti_: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: download.teamviewer.com/download/TeamViewerQS_en.exe
#1268 [13:45] <Absol> Duchti_: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
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#1272 [13:52] <Aidan> ok, did the dxdiag: http://paste.ubuntu.com/23689853/
#1273 [13:53] * stdyrmx [stdyrmx@notlogged] has quit. (Ping timeout: 195 seconds)
#1274 [13:53] <mattym> Aidan, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1275 [13:54] <Aidan> oh dude....
#1276 [13:57] * Juliizockt [Juliizockt@notlogged] has joined #minecrafthelp
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#1279 [13:59] <deeper> i dont remember my email but i still have my minecraft code
#1280 [13:59] <mattym> ??> deeper account/send-email
#1281 [13:59] <Absol> deeper: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1282 [13:59] <Absol> deeper: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1283 [14:00] * Duchti_ [Duchti_@notlogged] has quit. (Ping timeout: 195 seconds)
#1284 [14:01] <deeper> trying to transpher acount to new computer but dont remember email or password
#1285 [14:01] <mattym> deeper, Do the instructions Absol sent.
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#1292 [14:03] <deeper> i did
#1293 [14:03] <Jojo_> How come we can't get two player on creative mose
#1294 [14:03] <mattym> Jojo_, What do you mean?
#1295 [14:04] <mattym> deeper, Then see the second link regarding wait times.
#1296 [14:04] * electric_YT [electric_YT@notlogged] has quit. (Client Quit)
#1297 [14:04] <deeper> ya
#1298 [14:04] <Jojo_> I can't connect another controller
#1299 [14:05] * Anthony [Anthony@notlogged] has joined #minecrafthelp
#1300 [14:05] <mattym> Jojo_, What version of the game?
#1301 [14:06] <Jojo_> Mine craft Xbox 360 edition
#1302 [14:06] <Anthony> i can't run the game with my launcher
#1303 [14:06] <mattym> Anthony, What happens when you try?
#1304 [14:06] <mattym> Jojo_, Are you in a world, and then try to activate the second controller?
#1305 [14:07] <Anthony> nothing just loading on the play button
#1306 [14:07] <Jojo_> Yeah. I made one and we've been trying. We've unplugged everything twice.
#1307 [14:07] <mattym> Anthony, Is there still a progress bar where its downloading the content.
#1308 [14:08] <mattym> Jojo_, Are you connecting your Xbox to your TV with an HDMI cable
#1309 [14:08] <Anthony> non he download nothing
#1310 [14:09] * pie_flavor [pie_flavor@notlogged] has joined #minecrafthelp
#1311 [14:09] <mattym> ??> Anthony tools/hjt
#1312 [14:09] <Absol> Anthony: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1313 [14:09] <Absol> Anthony: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1314 [14:10] <Anthony> ok i do this
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#1317 [14:11] <mattym> Jo, Are you connecting your Xbox to your TV with an HDMI cable
#1318 [14:11] <Jo> Yeah
#1319 [14:12] <mattym> Jo, Have you checked that the console can recognize the second controller, in something other than minecraft?
#1320 [14:12] * sgtlaggy [sgtlaggy@notlogged] has joined #minecrafthelp
#1321 [14:13] <Jo> Yes. Black ops 3, and skate 3
#1322 [14:14] <mattym> Jo, Would the second player be logging in as a guest?
#1323 [14:14] <Jo> No. Another account
#1324 [14:15] <mattym> Jo, Is the account already logged into the xbox?
#1325 [14:15] <Jo> Yea
#1326 [14:15] <mattym> Jo, And the console is set to output at least 720P?
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#1328 [14:16] <Jo> How would I know?
#1329 [14:16] <mattym> Jo, Its a setting somewhere on the Xbox 360, im not sure exactly where.
#1330 [14:16] <Streetzy> Hey do you guys know what is up with my game it keeps saying with server.mojang.com not found
#1331 [14:17] <mattym> Jo, SHould be Settings > System > Console Settings > Display but im not 100% sure thats current
#1332 [14:17] <mattym> Streetzy, Whats the exact message?
#1333 [14:17] <Anthony> i give the link of this
#1334 [14:17] <Anthony> http://paste.ubuntu.com/23690015/
#1335 [14:17] <mattym> Anthony, Ok one moment
#1336 [14:18] * Luwa02 [Luwa02@notlogged] has joined #minecrafthelp
#1337 [14:18] <mattym> Anthony, Can you re-download the installer from minecraft.net/download
#1338 [14:18] <Jo> It was at 480. If I change it should it work?
#1339 [14:18] <Streetzy> Timeout exception authserver.minecraft.net not found
#1340 [14:18] <mattym> Anthony, When you run it, choose to Install, if you dont see that option, choose repair
#1341 [14:18] * deeper [deeper@notlogged] has quit. (Quit: Web client closed)
#1342 [14:18] <mattym> Anthony, Let me know when you have done that.
#1343 [14:18] <mattym> ??> Streetzy tools/hjt
#1344 [14:18] <Absol> Streetzy: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1345 [14:18] <Absol> Streetzy: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1346 [14:19] <mattym> Jo, Change it to 720 or higher, and possibly restart the console
#1347 [14:19] <mattym> Jo, Then try split screen again
#1348 [14:19] * Luwa02 [Luwa02@notlogged] has quit. (Client Quit)
#1349 [14:19] <Anthony> okay i do this thank you
#1350 [14:19] <Jo> THANK YOU SO MUCH!!!!!!
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#1352 [14:21] * starmie_jesus [starmie_jesus@notlogged] has joined #minecrafthelp
#1353 [14:21] <starmie_jesus> hi there
#1354 [14:21] <starmie_jesus> so, I have a huge problem.
#1355 [14:23] * starmie_jesus_ [starmie_jesus_@notlogged] has joined #minecrafthelp
#1356 [14:23] <starmie_jesus_> sorry, it made me reload
#1357 [14:23] <mattym> starmie_jesus, You will need to explain the issue
#1358 [14:23] <starmie_jesus_> anywho, I bought the game from Mojang, using a giftcard, I downloaded the .dmg file from the Mojang website, and moved it to my desktop
#1359 [14:24] <starmie_jesus_> I try to open it, and it gives me a message that states: Minecraft updater: "Unable to download Minecraft. Please try again later."
#1360 [14:24] <mattym> starmie_jesus_, Did you move the .dmg to your desktop, or to your applications folder?
#1361 [14:24] <starmie_jesus_> Both.
#1362 [14:25] <mattym> starmie_jesus_, And what happens if you run the one in your applications folder
#1363 [14:25] <starmie_jesus_> Same thing.
#1364 [14:25] * Pure [Pure@notlogged] has joined #minecrafthelp
#1365 [14:25] <starmie_jesus_> So, what should I do?
#1366 [14:25] <mattym> starmie_jesus_, Any chance your computers date/time are completely inaccurate?
#1367 [14:26] <starmie_jesus_> Date or time? it is one minute ahead of my iPhone.
#1368 [14:26] <starmie_jesus_> Well, really like 30 seconds.
#1369 [14:26] <mattym> starmie_jesus_, Yeah just checking the 'easy' fix for that.
#1370 [14:27] <Pure> Just got minecraft from steam, but no,sound when playing, sound working when using other games
#1371 [14:27] <mattym> Pure, Minecraft is not sold on Steam
#1372 [14:27] <starmie_jesus_> Just checked my calender, it's right as well, December 26th, 2016.
#1373 [14:27] <mattym> starmie_jesus_, And you got the download found here right minecraft.net/download ?
#1374 [14:28] <Pure> Lol ops sorry yeah purchased it through Montana
#1375 [14:28] * streetzy_ [streetzy_@notlogged] has joined #minecrafthelp
#1376 [14:28] <Pure> Mojang
#1377 [14:28] <mattym> Pure, what?
#1378 [14:28] <streetzy_> hey can you send that link again my computer crashed
#1379 [14:28] <mattym> ??> Pure win/reinst
#1380 [14:28] <Absol> Pure: You may need to reinstall the locally installed files that Minecraft puts into place.
#1381 [14:28] * Streetzy [Streetzy@notlogged] has quit. (Ping timeout: 195 seconds)
#1382 [14:28] <Absol> Pure: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1383 [14:28] <starmie_jesus_> No, I got it from, account.mojang.com/me
#1384 [14:29] <mattym> Pure, Try the instructions Absol wrote to you
#1385 [14:29] <mattym> starmie_jesus_, Get the one on the page I linked, try running it again
#1386 [14:29] <starmie_jesus_> Delete the other one?
#1387 [14:29] <mattym> ??> streetzy_ tools/hjt
#1388 [14:29] <Absol> streetzy_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1389 [14:29] <Absol> streetzy_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1390 [14:30] <mattym> starmie_jesus_, Yeah if there is no way to tell the difference, delete the old one
#1391 [14:31] <streetzy_> http://paste.ubuntu.com/23690099/
#1392 [14:31] * LIEUTENANT15 [LIEUTENANT15@notlogged] has joined #minecrafthelp
#1393 [14:32] <mattym> ??> streetzy_ info/mcleaks
#1394 [14:32] <Absol> streetzy_: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1395 [14:32] <Absol> streetzy_: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1396 [14:32] <starmie_jesus_> Alright, it's taking forever to downalod.
#1397 [14:32] <mattym> streetzy_, To remove the info from hosts, you will need the following instructions
#1398 [14:32] <starmie_jesus_> 7.3/56.6
#1399 [14:32] <mattym> ??> streetzy_ win/hosts/edit
#1400 [14:32] <Absol> streetzy_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1401 [14:32] <Absol> streetzy_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1402 [14:34] <streetzy_> done
#1403 [14:34] <mattym> streetzy_, Save/Close the file and check the game again
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#1405 [14:35] <streetzy_> still not working
#1406 [14:35] <mattym> streetzy_, Same error?
#1407 [14:35] <streetzy_> yes
#1408 [14:35] <mattym> streetzy_, Did you remove the lines you had to from the file?
#1409 [14:36] <streetzy_> yeah let me double check real quick
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#1413 [14:37] <streetzy_> yes it worked i only dleted one of those things but thanks man
#1414 [14:40] * BMC00710 [BMC00710@notlogged] has joined #minecrafthelp
#1415 [14:41] <BMC00710> meu pc tem placa de video,mas o minecraft nao roda,diz que tem um erro !
#1416 [14:42] <mattym> ??> BMC00710 lang/pt
#1417 [14:42] <Absol> BMC00710: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1418 [14:44] <BMC00710> my computer its placa de video ,its minecraft no roda its um erro
#1419 [14:44] <mattym> ??> BMC00710 win/dxdiag
#1420 [14:44] <Absol> BMC00710: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1421 [14:44] <BMC00710> fucking minecraft!!!!!!!!!!!!!!!!!!!!!!!!!!!
#1422 [14:44] <Absol> BMC00710: Please keep it civil
#1423 [14:45] <BMC00710> FUCK YOU MOJANG!!!!!!!!!!!!!
#1424 [14:45] * Absol kicked BMC00710 from #minecrafthelp (Reason: MC00710 :Keep it civilized, you are just a human being)
#1425 [14:45] * MUsiCZ [MUsiCZ@notlogged] has joined #minecrafthelp
#1426 [14:47] <starmie_jesus_> Alright, I downloaded the game from the minecraft.net/download
#1427 [14:47] <mattym> starmie_jesus_, See what happens when you try to start with that one
#1428 [14:47] <starmie_jesus_> It's giving me the same message.
#1429 [14:47] <starmie_jesus_> :(
#1430 [14:48] <mattym> starmie_jesus_, What version of OSX are you on?
#1431 [14:48] <MUsiCZ> can somebody please help me? I can't login to my account and when I try to reset my password I don't get an e-mail, but when I try to migrate my account it says it's already been migrated, therefore the account has to exist
#1432 [14:48] <starmie_jesus_> Os X: El Capitan: 10.11.4
#1433 [14:48] <mattym> starmie_jesus_, Do you have Avast for Mac installed?
#1434 [14:48] <starmie_jesus_> Not a clue what that is.
#1435 [14:49] <mattym> MUsiCZ, Have you tried all your emails on the reset link?
#1436 [14:49] <mattym> MUsiCZ, And have you checked all those emails spam/junk folder for a reply.
#1437 [14:49] <mattym> starmie_jesus_, Any sort of Antivirus software on it?
#1438 [14:49] <starmie_jesus_> Not antivirus persay.
#1439 [14:50] <MUsiCZ> yes I tried both e-mail adresses and nothing
#1440 [14:50] <starmie_jesus_> But, using a school distributed computer, with administrator locks on it.
#1441 [14:50] <mattym> starmie_jesus_, Ah, that would probably be the issue then
#1442 [14:50] <mattym> MUsiCZ, Who is your email provider?
#1443 [14:50] <starmie_jesus_> So, can't use it on this computer? ._.
#1444 [14:51] <mattym> starmie_jesus_, you would need to talk to the school about that
#1445 [14:51] <mattym> starmie_jesus_, Something is preventing the launcher from accessing the files it needs
#1446 [14:51] <starmie_jesus_> Oh, got you.
#1447 [14:51] <MUsiCZ> googlemail
#1448 [14:51] <starmie_jesus_> So, would I be allowed to go back and download it on my windows computer?
#1449 [14:51] <starmie_jesus_> Without having to pay again?
#1450 [14:51] <mattym> starmie_jesus_, The list of what that can be on a Mac is limited, if they have administrative locks probably cant get around it on your own.
#1451 [14:51] <mattym> starmie_jesus_, Yes, just log in
#1452 [14:52] <mattym> ??> MUsiCZ account/send-email
#1453 [14:52] <Absol> MUsiCZ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1454 [14:52] <Absol> MUsiCZ: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1455 [14:52] <starmie_jesus_> Alright, i'll talk to my school, and use my PC in the meantime.
#1456 [14:52] <starmie_jesus_> Thanks a ton!! :)
#1457 [14:52] <MUsiCZ> alright thanks Absol for the quick help
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#1459 [14:55] * starmie_jesus_ [starmie_jesus_@notlogged] has quit. (Ping timeout: 195 seconds)
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#1464 [14:58] <mysticalminer122> My game keeps crashing right after it loads.
#1465 [14:58] <mattym> ??> mysticalminer122 launcher/crash-log
#1466 [14:58] <Absol> mysticalminer122: We need to see your crash log, which appears after a crash.
#1467 [14:58] <Absol> mysticalminer122: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1468 [15:00] <mysticalminer122> http://paste.ubuntu.com/23690217/
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#1471 [15:01] <DSavage> i bought minecraft pc edition on Windows ten and it will not let me play
#1472 [15:02] <bhaawt> i lost my password and im not receiving my recovery email :/
#1473 [15:03] <mattym> DSavage, What happens when you try?
#1474 [15:03] <mattym> mysticalminer122, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#1475 [15:03] * Optipaint [Optipaint@notlogged] has joined #minecrafthelp
#1476 [15:03] <mattym> ??> bhaawt account/send-email
#1477 [15:03] <Absol> bhaawt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1478 [15:03] <Absol> bhaawt: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1479 [15:03] <bhaawt> bhaawt/bartscrap@hotmail.com
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#1481 [15:03] * xKanekuPvP [xKanekuPvP@notlogged] has joined #minecrafthelp
#1482 [15:04] <DSavage> i download the game then i load everything up it doesnt say play it says play demo
#1483 [15:04] <mattym> bhaawt, Read the message form Absol
#1484 [15:04] <mattym> DSavage, Are you sure you are logging into it with the Mojang account that you purchased the game on?
#1485 [15:04] <Anthony> i don't play
#1486 [15:05] <bhaawt> i dont have the transaction ID because i bought it like 5 years ago
#1487 [15:05] <DSavage> yes and i have tried several times
#1488 [15:05] <Anthony> i don't run it
#1489 [15:05] <mattym> DSavage, If you log in at account.mojang.com/me what does it list under "My games"
#1490 [15:06] <mattym> Anthony, Did you ever do the steps you were told to earlier>
#1491 [15:06] <Anthony> yes
#1492 [15:06] <mattym> bhaawt, Well then you wont be able to recover it.
#1493 [15:06] <bhaawt> rip
#1494 [15:06] <bhaawt> a skin
#1495 [15:06] <mattym> ??> Anthony av/adwcleaner
#1496 [15:06] <Absol> Anthony: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1497 [15:06] <Anthony> i don't know to do this
#1498 [15:06] <Absol> Anthony: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1499 [15:07] <mattym> Anthony, Try the instructions form Absol
#1500 [15:07] <mattym> Anthony, After the restart, try installing the game again.
#1501 [15:07] <DSavage> it only says import old minecraft account, and i have tried to do that also and it didnt work
#1502 [15:07] <mattym> DSavage, When did you purchase it?
#1503 [15:07] <Anthony> okay
#1504 [15:07] <bhaawt> kms
#1505 [15:07] * bhaawt [bhaawt@notlogged] has quit. (Quit: Web client closed)
#1506 [15:07] <DSavage> last night
#1507 [15:07] * Anthony [Anthony@notlogged] has quit. (Quit: Web client closed)
#1508 [15:08] <mattym> DSavage, Are you using the mojang account you used to purchase it?
#1509 [15:08] <DSavage> yes
#1510 [15:08] <mattym> DSavage, Well it would seem not, as you would see something different on your mojang account page.
#1511 [15:08] * lichapicha [lichapicha@notlogged] has joined #minecrafthelp
#1512 [15:08] <mattym> DSavage, Did you buy the game from minecraft.net ?
#1513 [15:09] <DSavage> yes
#1514 [15:09] <mattym> DSavage, Then make sure you are logging in with the account you used during the purchase. If you do not see anything under "My games" that is the wrong account.
#1515 [15:11] <DSavage> i have signed into the two accounts i registered and they both say the same thing
#1516 [15:11] <mattym> DSavage, When did you register them?
#1517 [15:11] <DSavage> last night
#1518 [15:12] * lichapicha [lichapicha@notlogged] has quit. (Ping timeout: 195 seconds)
#1519 [15:12] <mattym> DSavage, Make sure you check with the one you were logged into before buying the game.
#1520 [15:12] * rico179 [rico179@notlogged] has joined #minecrafthelp
#1521 [15:13] <DSavage> i did that and it didnt work, i would like either a refund or another download
#1522 [15:14] <mattym> DSavage, Do you have a confirmation email from the purchase?
#1523 [15:14] * stdyrmx [stdyrmx@notlogged] has joined #minecrafthelp
#1524 [15:14] <stdyrmx> hey i have a non-related question
#1525 [15:14] <stdyrmx> when i use chrome my cursor is invisible until i x out of it, i trued eveything. uninstalled and installed but still
#1526 [15:15] <stdyrmx> tried*
#1527 [15:15] <mattym> stdyrmx, Try google or a regular pc support resource.
#1528 [15:16] * rico179 [rico179@notlogged] has quit. (Ping timeout: 195 seconds)
#1529 [15:16] <DSavage> yes i have a confirmation email
#1530 [15:16] <mattym> DSavage, And the email you get the confirmation on, have you tried logging in with that one?
#1531 [15:16] * foxy1333 [foxy1333@notlogged] has joined #minecrafthelp
#1532 [15:16] <stdyrmx> mattym: do you know of a chrome help chat?
#1533 [15:16] <mattym> stdyrmx, No
#1534 [15:16] <DSavage> yes
#1535 [15:17] <foxy1333> i cant connect with my account
#1536 [15:17] <mattym> DSavage, Are yo sure there is nothing on that one?
#1537 [15:17] <foxy1333> need help please
#1538 [15:17] <mattym> foxy1333, What happens when you try?
#1539 [15:17] <DSavage> 100% positive
#1540 [15:17] <mattym> DSavage, What version of the game did you buy?
#1541 [15:18] <foxy1333> fist whe buy an account but we cant connect
#1542 [15:18] <mattym> foxy1333, What happens when you try?
#1543 [15:18] <DSavage> Minecraft: Windows 10 edition
#1544 [15:18] <foxy1333> the password or email is invalid
#1545 [15:18] <mattym> DSavage, Ok, then dont say you bought regular Minecraft
#1546 [15:18] <foxy1333> we just bought the game
#1547 [15:19] <mattym> DSavage, You cannot log into the launcher or Mojang site as you have not bought Minecraft, you have bought Windows 10 Edition, you can start that from the Windows Store
#1548 [15:19] <mattym> foxy1333, Have you tried to reset the password?
#1549 [15:19] <foxy1333> yes
#1550 [15:19] <mattym> foxy1333, Do you recieve the email?
#1551 [15:20] * GDF [GDF@notlogged] has joined #minecrafthelp
#1552 [15:20] <foxy1333> 1 time only and that doesnt works
#1553 [15:20] <mattym> ??> foxy1333 login/throttle
#1554 [15:20] <Absol> foxy1333: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1555 [15:20] <Absol> foxy1333: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1556 [15:20] * stdyrmx [stdyrmx@notlogged] has quit. (Quit: Web client closed)
#1557 [15:20] <DSavage> OK well i thought i did
#1558 [15:21] <foxy1333> ok thanks you
#1559 [15:21] <mattym> DSavage, You have the Windows 10 Edition, if you have installed it it should be on the PC if not you can install it from the Windows Store app
#1560 [15:21] * foxy1333 [foxy1333@notlogged] has quit. (Client Quit)
#1561 [15:21] <mattym> DSavage, The version played through the game launcher is not the same.
#1562 [15:22] <DSavage> is there anyway you know of where i can get a refund back from it?
#1563 [15:22] <mattym> DSavage, You would need to do that through the Windows Store, as thats where the purchase would have been completed
#1564 [15:23] <DSavage> would i have to talk to a windows support member?
#1565 [15:23] <mattym> DSavage, Check here https://www.microsoftstore.com/store/mseea/en_US/DisplayHelpReturnsRefundsPage/
#1566 [15:24] <DSavage> thank you
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#1568 [15:28] * laimnicholson [laimnicholson@notlogged] has joined #minecrafthelp
#1569 [15:29] <laimnicholson> i had to reset my sons computer to factory settings. I've downloaded minecraft ack onto his ocmputer but the thing wont let us log in. We've changed the password so thats not the problem.
#1570 [15:29] <mattym> laimnicholson, What happens when you try?
#1571 [15:30] <laimnicholson> it says "sorry but we couldn't connect to our servers" which is the same thing it used to say when we input the wrong password or username.
#1572 [15:30] <mattym> ??> laimnicholson tools/hjt
#1573 [15:30] <Absol> laimnicholson: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1574 [15:30] <Absol> laimnicholson: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1575 [15:30] <laimnicholson> our internet connection is fine and other games are working so i dont think there's some weird security settings.
#1576 [15:31] * Cobe [Cobe@notlogged] has joined #minecrafthelp
#1577 [15:31] <laimnicholson> ok give me just a few minutes....
#1578 [15:32] * amos [amos@notlogged] has joined #minecrafthelp
#1579 [15:32] * LimitedNLQ [LimitedNLQ@notlogged] has joined #minecrafthelp
#1580 [15:34] <amos> hi
#1581 [15:35] <laimnicholson> http://paste.ubuntu.com/23690363/
#1582 [15:36] <mattym> laimnicholson, McAfee is known to cause connection issues with the game, and the only known resolution is to remove it.
#1583 [15:36] <mattym> ??> laimnicholson av/mcafee/uninstall
#1584 [15:36] <Absol> laimnicholson: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1585 [15:36] <mattym> laimnicholson, Use the tool Absol linked to do so.
#1586 [15:36] <laimnicholson> will do.
#1587 [15:36] * LimitedNLQ [LimitedNLQ@notlogged] has quit. (Ping timeout: 195 seconds)
#1588 [15:36] <Cobe> Why cant I log on to my mojang account anymore?
#1589 [15:36] <mattym> Cobe, What happens when you try?
#1590 [15:37] * monsterdevil [monsterdevil@notlogged] has joined #minecrafthelp
#1591 [15:37] <Cobe> I get an error saying my creditials are invalid
#1592 [15:37] <mattym> Cobe, Have you tried to reset the password?
#1593 [15:38] <Cobe> Yes, I did like 3 times and everytime I put my info in I keep getting the error
#1594 [15:39] <mattym> ??> Cobe login/throttle
#1595 [15:39] <Absol> Cobe: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1596 [15:39] <Absol> Cobe: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1597 [15:39] <amos> https://gyazo.com/4442196d44db5b5eed829df2307e2b96
#1598 [15:39] <Cobe> Ohhh ok thanks for helping me
#1599 [15:40] <amos> help me
#1600 [15:40] <amos> it says this
#1601 [15:40] <amos> https://gyazo.com/4442196d44db5b5eed829df2307e2b96
#1602 [15:40] <mattym> amos, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1603 [15:40] * Cobe [Cobe@notlogged] has quit. (Quit: Web client closed)
#1604 [15:41] <amos> the previous mod told me to download something
#1605 [15:41] <amos> and it still didn't work
#1606 [15:41] <amos> http://paste.ubuntu.com/23690394/
#1607 [15:41] <amos> here it is
#1608 [15:41] <amos> he made me download some amd catalyst control center
#1609 [15:41] <mattym> amos, Ok one moment
#1610 [15:42] <mattym> amos, Download and Install the most recently dated Radeon Software (first option) from this page http://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064
#1611 [15:43] <amos> are you sure this will solve this
#1612 [15:43] <mattym> amos, It should.
#1613 [15:43] <amos> I'm trying now
#1614 [15:43] <amos> I'll report if it doesn't work
#1615 [15:45] * laimnicholson [laimnicholson@notlogged] has quit. (Ping timeout: 195 seconds)
#1616 [15:46] <amos> will it conflict with my drivers?
#1617 [15:47] * kmdirtbikerchick [kmdirtbikerchick@notlogged] has joined #minecrafthelp
#1618 [15:47] * DrunkMner [DrunkMner@notlogged] has joined #minecrafthelp
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#1620 [15:49] <kmdirtbikerchick> i cant remember my username and it wont let me migrate my account without it, how do i access it?
#1621 [15:49] * TheWaliz [TheWaliz@notlogged] has joined #minecrafthelp
#1622 [15:50] <GreyVulpine> kmdirtbikerchick - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1623 [15:50] <mattym> amos, It is your driver.
#1624 [15:51] <amos> should I click express install or custom install
#1625 [15:51] <amos> I think I already downloaded this but I'm not completely sure
#1626 [15:51] <amos> express or custom?
#1627 [15:51] <mattym> amos, Express
#1628 [15:54] * milics [milics@notlogged] has joined #minecrafthelp
#1629 [15:55] <amos> relive or skip?
#1630 [15:55] * steve_ [steve_@notlogged] has joined #minecrafthelp
#1631 [15:55] <amos> just making sure
#1632 [15:55] <amos> relive or skip?
#1633 [15:55] <mattym> amos, You can skip that
#1634 [15:55] <steve_> i cant remove alex skin and use steve, why?
#1635 [15:55] <amos> restart now?
#1636 [15:56] <mattym> amos, When the program tells you to
#1637 [15:56] <amos> it says keep system up to date or restart now
#1638 [15:56] * ADAm [ADAm@notlogged] has joined #minecrafthelp
#1639 [15:56] <amos> which 1
#1640 [15:56] <mattym> amos, Restart Now
#1641 [15:56] <amos> ok
#1642 [15:56] <mattym> steve_, You can add/change a skin if you log in at minecraft.net
#1643 [15:56] * ADAm is now known as Guest6666
#1644 [15:57] <Guest6666> can someone help me when i install minecraft it said unpacking launcher and then an error pops up
#1645 [15:57] <mattym> Guest6666, What is the error?>
#1646 [15:57] <steve_> i log in the webpage and i put steve skin, but i still playing with alex
#1647 [15:57] <Guest6666> corruped file
#1648 [15:57] <mattym> ??> Guest6666 tools/hjt
#1649 [15:57] <Absol> Guest6666: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1650 [15:57] <Absol> Guest6666: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1651 [15:57] <mattym> steve_, Have you logged out of the game completely, then back in?
#1652 [15:58] <mattym> ??> steve_ launcher/relog
#1653 [15:58] <Absol> steve_: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1654 [15:58] <mattym> steve_, Using the instructions Absol wrote ^
#1655 [15:59] * amos [amos@notlogged] has quit. (Ping timeout: 195 seconds)
#1656 [16:00] <steve_> i loged out, i loged in again, and im with alex anyway
#1657 [16:00] <mattym> ??> steve_ tools/hjt
#1658 [16:00] <Absol> steve_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1659 [16:00] <Absol> steve_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1660 [16:00] * amos [amos@notlogged] has joined #minecrafthelp
#1661 [16:00] <amos> https://gyazo.com/a43619a843a2ca61be02d55edc32c226
#1662 [16:00] <amos> it still said this
#1663 [16:01] <mattym> amos, Can you get a fresh dxdiag report
#1664 [16:01] <amos> okay
#1665 [16:01] <Guest6666> ok so i ran the program. what am i looking for'
#1666 [16:01] <mattym> Guest6666, Read the instructions Absol gave you
#1667 [16:01] <Guest6666> ohh ok
#1668 [16:03] <amos> http://paste.ubuntu.com/23690519/
#1669 [16:03] <amos> this is the latest dxdiag
#1670 [16:03] <mattym> amos, Ok
#1671 [16:04] <amos> right after i restarted and downloaded the thing you told me to download
#1672 [16:04] <mattym> amos, Do you have one or two monitors?
#1673 [16:04] <amos> okone
#1674 [16:04] <steve_> http://paste.ubuntu.com/23690525/ this?
#1675 [16:04] <amos> one
#1676 [16:04] <Guest6666> http://paste.ubuntu.com/23690520/ ok so here is the link
#1677 [16:04] <mattym> amos, Is it plugged in two different ways?
#1678 [16:04] <amos> no
#1679 [16:04] <amos> before I reset the computer
#1680 [16:04] <amos> it had no problems whatsoever
#1681 [16:05] <mattym> Guest6666, McAfee is known to cause connection issues with the game, and the only known resolution is to remove it.
#1682 [16:05] <mattym> ??> Guest6666 av/mcafee/uninstall
#1683 [16:05] <Absol> Guest6666: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1684 [16:05] <mattym> Guest6666, You will need the tool Absol linked to do so.
#1685 [16:05] <Guest6666> ok
#1686 [16:05] <steve_> absol, http://paste.ubuntu.com/23690525/
#1687 [16:05] <mattym> steve_, One moment
#1688 [16:05] <steve_> oh ok
#1689 [16:06] * corjay [corjay@notlogged] has joined #minecrafthelp
#1690 [16:06] <mattym> steve_, Uninstall Hamachi, restart the computer, then check the skins again.
#1691 [16:06] <amos> mattym can you check my fresh dxdiag
#1692 [16:06] <mattym> amos, You have a GPU thats part of your APU, and a dedicated GPU
#1693 [16:06] <amos> oh
#1694 [16:06] * corjay [corjay@notlogged] has quit. (Client Quit)
#1695 [16:06] <mattym> amos, It updated the dedicted one, but the computer is still seeing the other
#1696 [16:06] <amos> so what should I do?
#1697 [16:06] <amos> oh
#1698 [16:07] <mattym> amos, Are you sure your monitor is plugged into the graphics card?
#1699 [16:07] <amos> 100% sure
#1700 [16:07] <amos> I've tried going into safe mode to delete the other one
#1701 [16:07] <mattym> amos, No, i mean physically
#1702 [16:07] <amos> yes
#1703 [16:07] <amos> I am sure
#1704 [16:08] <mattym> amos, Is the monitor plugged into your graphics card connector, or motherboard
#1705 [16:08] <amos> its plugged into all of them
#1706 [16:08] <mattym> amos, Then pay attention to what im asking
#1707 [16:08] <mattym> amos, I asked if your monitor was plugged into multiple things
#1708 [16:09] <mattym> amos, It should only be connected to the graphics card
#1709 [16:09] <amos> oh it is
#1710 [16:09] <mattym> amos, And nothing else
#1711 [16:09] <amos> its only plugged into the graphics sorry I didn't fully understand what you were saying lol
#1712 [16:09] <amos> yes
#1713 [16:09] <amos> nothing else
#1714 [16:10] <mattym> amos, You will need to try disabling your integrated APU graphics hardware via your systems BIOS.
#1715 [16:10] <mattym> amos, You will need to look up how to do that, as its not something we will be able to talk you through.
#1716 [16:10] <amos> ok
#1717 [16:10] <amos> Okay thank you for your help
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#1730 [16:19] * Guest6666 [Guest6666@notlogged] has quit. (Ping timeout: 195 seconds)
#1731 [16:19] <steve_> i unistalled hamachi, i restarted pc but i still have alex, http://paste.ubuntu.com/23690590/
#1732 [16:20] <mattym> steve_, What is your ingame playername?
#1733 [16:20] * picklepotman [picklepotman@notlogged] has joined #minecrafthelp
#1734 [16:20] <steve_> SahunXx
#1735 [16:21] <mattym> steve_, The information I can see says you havent set a skin yet.
#1736 [16:21] <steve_> i uploaded skin again
#1737 [16:22] <mattym> steve_, Then check ingame
#1738 [16:22] <mattym> steve_, Relog again in the game
#1739 [16:22] * amos [amos@notlogged] has quit. (Quit: Web client closed)
#1740 [16:23] * Swagman [Swagman@notlogged] has joined #minecrafthelp
#1741 [16:24] <picklepotman> Me and my 2 brothers are trying to lan, we have different accounts each, we are connected to the same network but we can't all connect. Most of the times two of us can lan but then one of us tries to join and it says something about No route to host. How can we all lan?
#1742 [16:24] * endme [endme@notlogged] has joined #minecrafthelp
#1743 [16:24] <mattym> picklepotman, Are you currently in the chat on the computer that will be acting as the host?
#1744 [16:25] <Swagman> Hello I'm playing minecraft on the 360 and when I click on my world it just shows the minecraft background and doesn't let me do anything
#1745 [16:25] <picklepotman> We have tried hosting on all three computers
#1746 [16:25] <mattym> Swagman, You will need to try the forums or xbox support for those kinds of issues.
#1747 [16:25] <picklepotman> But for one of us it always says No route to host
#1748 [16:25] <steve_> ok, i have my skin now, but if i conect to my friend's server im with alex, and i dont want alex ._.
#1749 [16:25] <mattym> picklepotman, Is it always the same computer that has the issue connecting?
#1750 [16:26] <mattym> steve_, Probably a server issue.
#1751 [16:26] <mattym> steve_, It may not be letting the connection to the skin server through.
#1752 [16:26] <picklepotman> No, one computer never seams to have issues it's just mine and one other
#1753 [16:27] <steve_> in server propierties its not as online mode "true", because there are people without premium, thats why i cant use my skin, but i cant use steve neither, only alex, thats what i dont want
#1754 [16:27] * endme [endme@notlogged] has quit. (Ping timeout: 195 seconds)
#1755 [16:27] <mattym> steve_, We dont help with hacked servers
#1756 [16:28] <steve_> hacked? :o
#1757 [16:28] <mattym> picklepotman, Ok before trying anything else, can you make sure you shut down all the computers, while they are off, restart your modem/router
#1758 [16:28] * Swagman [Swagman@notlogged] has quit. (Ping timeout: 195 seconds)
#1759 [16:28] <mattym> picklepotman, After that has been restarted, turn the computers back on and try again
#1760 [16:28] <mattym> picklepotman, If you still get the issues, rejoin the chat
#1761 [16:28] <picklepotman> Iok thanks I'll try that
#1762 [16:30] * steve___ [steve___@notlogged] has joined #minecrafthelp
#1763 [16:30] <steve___> btw, i cant use steve skin if i remove my skin in single player
#1764 [16:30] * tl [tl@notlogged] has joined #minecrafthelp
#1765 [16:31] <mattym> steve___, Neither offline servers or single player will check with the skins settings. You get the default, which for your account is Alex
#1766 [16:31] <mattym> steve___, nothing you can do about that
#1767 [16:31] <tl> my ipad mini minecraft app has quit working; updated Dec 19 and now app is black and says 'waiting' - any fix
#1768 [16:32] <mattym> tl, Do you know what version its currently on?
#1769 [16:32] <tl> 1.0
#1770 [16:33] <steve___> why my default is alex, if im saying in the webpage that i want steve, i have to choose between steve and alex, i choose steve but i still have alex
#1771 [16:33] * steve_ [steve_@notlogged] has quit. (Ping timeout: 195 seconds)
#1772 [16:33] * Chas_Man [Chas_Man@notlogged] has joined #minecrafthelp
#1773 [16:33] <mattym> steve___, You cannot choose, only the 'arm shape' is chosen. The skin remains default unless you replace it.
#1774 [16:33] <mattym> steve___, You cannot choose, only the 'arm shape' is chosen. The skin remains default unless you replace it.
#1775 [16:33] * Chas_Man [Chas_Man@notlogged] has left #minecrafthelp
#1776 [16:34] <mattym> steve___, You need to upload a skin. It will NOT work on a hacked server.
#1777 [16:34] * Snowman [Snowman@notlogged] has joined #minecrafthelp
#1778 [16:34] <mattym> tl, What model of the iPad Mini?
#1779 [16:34] * Brad [Brad@notlogged] has joined #minecrafthelp
#1780 [16:34] <steve___> ok, thx anyway
#1781 [16:34] <tl> mattym - it's 1.o
#1782 [16:34] <Brad> Hello
#1783 [16:35] <tl> mattym ipad mini is 2
#1784 [16:35] * Red_Shredder [Red_Shredder@notlogged] has joined #minecrafthelp
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#1786 [16:37] * steve___ [steve___@notlogged] has quit. (Ping timeout: 195 seconds)
#1787 [16:38] <Red_Shredder> Hi~ I bought my son a pre-paid Minecraft card for Christmas, followed the directions on the card and downloaded the game to our computer, the account set up seems fine, however when we click play, we get a crash error. I don't speak computer, I do not know what the error means. All I know is I have a heart broken kiddo that just wants to play with the Christmas present he has been asking for for almost a year now. Any thoughts on wh
#1788 [16:38] * Brad [Brad@notlogged] has quit. (Client Quit)
#1789 [16:38] <tl> any fix out there for 1.0 update issue for an ipad mini
#1790 [16:38] <mattym> tl, Other than trying to reinstall the game, there really isnt anything to do.
#1791 [16:39] <mattym> ??> Red_Shredder launcher/crash-log
#1792 [16:39] <Absol> Red_Shredder: We need to see your crash log, which appears after a crash.
#1793 [16:39] <Absol> Red_Shredder: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1794 [16:40] * tl [tl@notlogged] has quit. (Quit: Web client closed)
#1795 [16:40] <Red_Shredder> Thank you Absol, here is the link to the crash report: http://paste.ubuntu.com/23690667/
#1796 [16:40] <mattym> ??> Red_Shredder win/dxdiag
#1797 [16:40] <Absol> Red_Shredder: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1798 [16:45] * Chas_Man [Chas_Man@notlogged] has joined #minecrafthelp
#1799 [16:47] <Red_Shredder> Ok, so I went through the instructions and got to the bottom and then it looks like it took me to a unmodified Mincraft Client Support forum... now what? lol
#1800 [16:47] <mattym> Red_Shredder, We need the link the instructions had you make
#1801 [16:47] <Chas_Man> Hi, i have an issue with my minecraft launcher, whenever i try to run the game it crashes, no matter what client, version, or mods i use.
#1802 [16:47] <mattym> ??> Chas_Man launcher/crash-log
#1803 [16:47] <Absol> Chas_Man: We need to see your crash log, which appears after a crash.
#1804 [16:47] <Absol> Chas_Man: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1805 [16:47] <mattym> Chas_Man, Get the above info from a NON modded setup
#1806 [16:47] <Red_Shredder> http://paste.ubuntu.com/23690678/ You guys are awesome, thank you so much
#1807 [16:48] <mattym> Red_Shredder, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1808 [16:49] <Chas_Man> Crash Report- http://paste.ubuntu.com/23690709/
#1809 [16:49] <mattym> ??> Chas_Man win/dxdiag
#1810 [16:49] <Absol> Chas_Man: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1811 [16:50] <Chas_Man> CPU Specs- dxdiag- http://paste.ubuntu.com/23690628/
#1812 [16:50] <Red_Shredder> Crud, Santa just brought this computer for Christmas. If I were to purchase new graphics hardware, where do I even do that? See? Clueless here. I thought a new computer would be good to go!
#1813 [16:50] <mattym> Red_Shredder, Well if that was just purchased, you should return it.
#1814 [16:50] <mattym> Red_Shredder, Its not in any shape or form "new"
#1815 [16:50] <mattym> Chas_Man, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1816 [16:51] <Chas_Man> ok, thanks'
#1817 [16:51] <mattym> Red_Shredder, And based on the model number listed, your options to upgrade would be very limited if even possible
#1818 [16:52] <Red_Shredder> It was a refurbished purchase, since Santa had lots of kids to deliver to this year... lol So if I uninstall Windows 10 and Install Windows 7, it should support it?
#1819 [16:52] <mattym> Red_Shredder, Yes.
#1820 [16:52] <mattym> Red_Shredder, You would need to reinstall Windows 7, and install the proper drivers.
#1821 [16:53] <Red_Shredder> Oh, dear... do you do house calls? lol
#1822 [16:53] <mattym> Red_Shredder, If you still need help with that step, come back here once youve got 7 reinstalled
#1823 [16:53] <Red_Shredder> Thank you!
#1824 [16:54] <mattym> Red_Shredder, If it was refurbished, im not sure they will have left you the correct Product Key, you may need to take it to where it was purchased and see if they will install 7 for you if that is the case.
#1825 [16:55] * Ixbio [Ixbio@notlogged] has joined #minecrafthelp
#1826 [16:57] <Ixbio> Going a bit insane here, eh. I'm trying to log into an old account. It let me migrate the old acct over to a Mojang account, but won't let me log in, saying I have an incorrect user or pass.
#1827 [16:57] <Ixbio> Reset my password and all, won't let me login with the new pass.
#1828 [16:57] <mattym> ??> Ixbio login/throttle
#1829 [16:57] <Absol> Ixbio: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1830 [16:57] <Absol> Ixbio: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1831 [16:57] * angelothekid [angelothekid@notlogged] has joined #minecrafthelp
#1832 [16:59] <Ixbio> And the automatic lock doesn't actually show up, it's just something in the background?
#1833 [16:59] <angelothekid> When I try to open a Minecraft game, the launcher crashes and says Pixel Format Not Accelerated
#1834 [16:59] <mattym> Ixbio, Correct
#1835 [16:59] <mattym> angelothekid, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1836 [16:59] <Ixbio> Cheers, thanks.
#1837 [16:59] <angelothekid> http://paste.ubuntu.com/23690772/
#1838 [16:59] <mattym> angelothekid, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1839 [17:00] <angelothekid> ok thanks
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#1841 [17:00] * Ixbio [Ixbio@notlogged] has quit. (Quit: Web client closed)
#1842 [17:02] <Red_Shredder> mattym, I purchased refurbished from Walmart... I doubt they will help me with that.... Darn, Santa and his elves may have to work their magic to return/exchange for a compatable computer. Nuts!
#1843 [17:03] <mattym> Red_Shredder, If you live near a store more tailored to computers, take it in and see if they have a graphics card that will work for it, but again based on the model it would probably need to be a SFF/Half-Height card
#1844 [17:04] <mattym> Red_Shredder, And you will more than likely also need a better power supply for it. (If they dont say this, they dont know what they are talking about)
#1845 [17:04] <mattym> Red_Shredder, Or see if they offer a service to reinstall Windows for you.
#1846 [17:05] <Red_Shredder> I need to learn to speak computer.... :(
#1847 [17:06] * X_BIRT [X_BIRT@notlogged] has joined #minecrafthelp
#1848 [17:06] * Skitkeene [Skitkeene@notlogged] has joined #minecrafthelp
#1849 [17:07] <Skitkeene> hi
#1850 [17:07] <X_BIRT> Hello
#1851 [17:07] <Skitkeene> can you help me
#1852 [17:07] <X_BIRT> I was here to get help myself actually
#1853 [17:07] <Skitkeene> ok
#1854 [17:07] <Skitkeene> lol
#1855 [17:08] <X_BIRT> What version are you on, Java?
#1856 [17:08] <Skitkeene> 1.6.70
#1857 [17:08] <Skitkeene> i think
#1858 [17:08] <Skitkeene> what problem do you have
#1859 [17:08] <X_BIRT> I got the PC version, and just updated my drivers. But my launcher crashes without even giving me a crash report now
#1860 [17:09] <Skitkeene> same
#1861 [17:09] <Skitkeene> when i launch
#1862 [17:09] <Skitkeene> the game is about to open, then it crashes
#1863 [17:09] <X_BIRT> Mine says 'JavaTM binary has stopped working
#1864 [17:10] <X_BIRT> And then closes like any other program
#1865 [17:10] <Skitkeene> go to java oracle, then download the latest java
#1866 [17:10] <X_BIRT> Coul you send me a link. Also, should Java be included in the graphic driver update?
#1867 [17:11] <Skitkeene> i dont know
#1868 [17:11] <Skitkeene> http://www.oracle.com/technetwork/java/javase/downloads/index-jsp-138363.html
#1869 [17:11] <Skitkeene> click on the picture with the cofee cup
#1870 [17:12] <X_BIRT> Ok, bow what?
#1871 [17:12] * mauro [mauro@notlogged] has joined #minecrafthelp
#1872 [17:13] <X_BIRT> *now what
#1873 [17:13] <Skitkeene> um
#1874 [17:13] <Skitkeene> accept the license agreement
#1875 [17:14] <X_BIRT> Which one, there's like 8 of them
#1876 [17:14] <Skitkeene> on the first one
#1877 [17:14] <X_BIRT> Got it
#1878 [17:14] <X_BIRT> Now we wait, for a long time by the looks of it
#1879 [17:15] * endercat10302 [endercat10302@notlogged] has joined #minecrafthelp
#1880 [17:15] <endercat10302> HELLO!
#1881 [17:15] <X_BIRT> HI!
#1882 [17:15] <Skitkeene> download the which ever one you have
#1883 [17:15] <Skitkeene> hi
#1884 [17:16] <X_BIRT> WHY ARE WE TYPING IN CAPS?
#1885 [17:16] <endercat10302> i need help with my new computer and minecraft becuse i`m goina lose my shit
#1886 [17:16] <Absol> endercat10302: Please keep it civil
#1887 [17:16] <Skitkeene> lol
#1888 [17:16] <Skitkeene> me too
#1889 [17:17] <Skitkeene> im pissed
#1890 [17:17] <Absol> Skitkeene: Please keep it civil
#1891 [17:17] * Luke_ [Luke_@notlogged] has joined #minecrafthelp
#1892 [17:17] <X_BIRT> Let me take a wild guess, it crashes whenever you try to open the game
#1893 [17:17] <endercat10302> i`m just getting pissed off buy the fact i cant use any of the old minecraft and yes
#1894 [17:17] * Absol kicked endercat10302 from #minecrafthelp (Reason: ndercat10302 :Keep it civilized, you are just a human being)
#1895 [17:17] <X_BIRT> lol
#1896 [17:18] * mauro [mauro@notlogged] has quit. (Ping timeout: 195 seconds)
#1897 [17:18] <Skitkeene> lol
#1898 [17:18] <Luke_> No, I am trying to migrate my credentials but it won't let me.
#1899 [17:18] * endercat10302 [endercat10302@notlogged] has joined #minecrafthelp
#1900 [17:18] <endercat10302> sorry
#1901 [17:18] <endercat10302> i really need help thought
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#1903 [17:18] <X_BIRT> Have you updated your drivers recently, downloaded the latest Java?
#1904 [17:18] * AnAngryBrit [AnAngryBrit@notlogged] has joined #minecrafthelp
#1905 [17:19] * endercat10302 [endercat10302@notlogged] has quit. (Client Quit)
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#1907 [17:19] * An_Angry_Brit [An_Angry_Brit@notlogged] has quit. (Ping timeout: 384 seconds)
#1908 [17:19] * AnAngryBrit is now known as An_Angry_Brit
#1909 [17:19] <endercat10302> please stop kicking me!!!!!!!!
#1910 [17:20] <X_BIRT> I think you might've closed it out by accident the second time, or maybe something glitched out. 'cause it don't say 'endercat10302 was kicked from #minecrafthelp by Absol [Keep it civilized, you are just a human being]
#1911 [17:21] <endercat10302> ok
#1912 [17:21] * iBurke [iBurke@notlogged] has joined #minecrafthelp
#1913 [17:21] <iBurke> |log
#1914 [17:22] <endercat10302> can some one skype call me and help?!
#1915 [17:22] <X_BIRT> I would, but I'm not a tech guy
#1916 [17:22] <endercat10302> -_-
#1917 [17:22] <X_BIRT> Did you update drivers recently?
#1918 [17:22] <iBurke> What's your question, endercat10302
#1919 [17:23] <endercat10302> i updated my computer
#1920 [17:23] <iBurke> Updated what?
#1921 [17:23] <X_BIRT> What about Java?
#1922 [17:23] <endercat10302> i want to use the old mine craft and yes i did java too
#1923 [17:23] <X_BIRT> That's where I am, sorry :(
#1924 [17:23] <iBurke> You can download the launcher from minecraft.net
#1925 [17:23] <endercat10302> i have a new gaming computer with windows 10
#1926 [17:24] <endercat10302> I DID
#1927 [17:24] <iBurke> Are your graphics cards updated?
#1928 [17:24] <X_BIRT> I think most downloads still work the same
#1929 [17:24] <iBurke> Calm down, please. I only just entered the channel.
#1930 [17:24] <endercat10302> 8 TIMES and i don`t know i just got it yesterday
#1931 [17:24] <iBurke> Is there a crash report?
#1932 [17:25] <X_BIRT> I just got PC today, and haven't gotten ANY version running
#1933 [17:25] * crx6213 [crx6213@notlogged] has joined #minecrafthelp
#1934 [17:25] <endercat10302> 50 of them
#1935 [17:25] <iBurke> X_BIRT: what's your issue?
#1936 [17:25] <endercat10302> i sent them all to mojang
#1937 [17:25] <iBurke> endercat10302: I need the most recent one
#1938 [17:25] <iBurke> Cool...
#1939 [17:25] <endercat10302> ill get one right now
#1940 [17:25] <iBurke> ??> endercat10302 launcher/crash-log
#1941 [17:25] <Absol> endercat10302: We need to see your crash log, which appears after a crash.
#1942 [17:25] <Absol> endercat10302: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1943 [17:26] * crx6213 [crx6213@notlogged] has quit. (Client Quit)
#1944 [17:26] <X_BIRT> Yay, Java finished downloading
#1945 [17:26] <endercat10302> http://paste.ubuntu.com/23691083/
#1946 [17:26] <iBurke> X_BIRT: what's your issue?
#1947 [17:27] <X_BIRT> I'm already downloading Java to see if that fixes it
#1948 [17:27] * loodwig [loodwig@notlogged] has quit. (Ping timeout: 195 seconds)
#1949 [17:27] <X_BIRT> .
#1950 [17:28] <X_BIRT> The game takes longer to load every time...
#1951 [17:28] <iBurke> ??> endercat10302 win/dxdiag
#1952 [17:28] <Absol> endercat10302: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1953 [17:29] <iBurke> Instead of sending it to Mojang, paste the Ubuntu link here.
#1954 [17:29] * Elikeklber [Elikeklber@notlogged] has joined #minecrafthelp
#1955 [17:29] <endercat10302> what?
#1956 [17:29] <X_BIRT> It crashes without sending a bug report. Something to do with a Java binary, except I just installed Java
#1957 [17:29] * Erzrig [Erzrig@notlogged] has joined #minecrafthelp
#1958 [17:29] <iBurke> Do what Absol told you to do.
#1959 [17:30] <mattym> X_BIRT, Does it open to the main menu before it crashes?
#1960 [17:31] <Elikeklber> a
#1961 [17:31] <X_BIRT> no
#1962 [17:31] <X_BIRT> It loads when I hit launch, then crashes
#1963 [17:32] * Elikeklber [Elikeklber@notlogged] has quit. (Client Quit)
#1964 [17:32] * Erzrig [Erzrig@notlogged] has quit. (Client Quit)
#1965 [17:32] <endercat10302> http://paste.ubuntu.com/23691125/
#1966 [17:32] <mattym> X_BIRT, then it would have a crash log, what is the last thing you press before you see the error message
#1967 [17:33] * fluttershy514 [fluttershy514@notlogged] has joined #minecrafthelp
#1968 [17:33] * fluttershy514 [fluttershy514@notlogged] has quit. (Client Quit)
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#1970 [17:34] * fluttershy514 [fluttershy514@notlogged] has joined #minecrafthelp
#1971 [17:34] <X_BIRT> No, it crashes right when there should be one. The Java binary or something like that goes out. I have the screenshot to prove it
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#1973 [17:34] * cheetahface112 [cheetahface112@notlogged] has quit. (Client Quit)
#1974 [17:35] <iBurke> endercat10302: Download Catalyst Control Center
#1975 [17:35] <endercat10302> how?
#1976 [17:35] <mattym> endercat10302, One moment
#1977 [17:36] <endercat10302> kk
#1978 [17:36] <mattym> X_BIRT, What is the last button you press before the issue happens
#1979 [17:36] <X_BIRT> clicking the 'launch game' button on the launcher
#1980 [17:36] <endercat10302> play
#1981 [17:36] <X_BIRT> I'm on Windows 10, would that cause any issues
#1982 [17:36] <mattym> endercat10302, Download and Install the Catalyst Software Suite from this page http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
#1983 [17:37] <mattym> ??> X_BIRT win/dxdiag
#1984 [17:37] <Absol> X_BIRT: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1985 [17:37] <endercat10302> i am
#1986 [17:39] <endercat10302> poop
#1987 [17:39] * RuanPvP_ [RuanPvP_@notlogged] has joined #minecrafthelp
#1988 [17:39] * iBurke [iBurke@notlogged] has joined #minecrafthelp
#1989 [17:40] * iBurke [iBurke@notlogged] has quit. (Client Quit)
#1990 [17:40] <X_BIRT> http://paste.ubuntu.com/23691191/
#1991 [17:41] <RuanPvP_> alguem pode me ajudar meu minecraft esta dando problema
#1992 [17:41] <mattym> ??> RuanPvP_ lang/pt
#1993 [17:41] <Absol> RuanPvP_: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1994 [17:41] <mattym> X_BIRT, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1995 [17:41] <RuanPvP_> pt
#1996 [17:42] <mattym> X_BIRT, In addition to that, due to the specific hardware you have, you will only be able to run up to version 1.7.2 of the game.
#1997 [17:42] <X_BIRT> ...
#1998 [17:43] * RuanPvP_ [RuanPvP_@notlogged] has quit. (Client Quit)
#1999 [17:43] * guilherme [guilherme@notlogged] has joined #minecrafthelp
#2000 [17:43] <X_BIRT> Well, at least the game is purchased on my account. Could you direct me to an addon for Windows 10 edition version 1.0 that will improve performance?
#2001 [17:43] <mattym> X_BIRT, NO such thing, again the issue is the old hardware.
#2002 [17:44] * kinimooD [kinimooD@notlogged] has joined #minecrafthelp
#2003 [17:44] <X_BIRT> So, there is no Optifne equivalent
#2004 [17:44] <mattym> X_BIRT, There are no mods at all on that version of the game.
#2005 [17:44] * EugeneLab [EugeneLab@notlogged] has joined #minecrafthelp
#2006 [17:44] <X_BIRT> Oh, I thought that's what addons were for
#2007 [17:45] <X_BIRT> *Behavior Packs
#2008 [17:45] <mattym> At this time, addons are mostly cosmetic additions or changes to NPC behavior
#2009 [17:45] <X_BIRT> hm.
#2010 [17:45] <X_BIRT> Well thanks anyway
#2011 [17:46] * lubomir [lubomir@notlogged] has joined #minecrafthelp
#2012 [17:46] * X_BIRT [X_BIRT@notlogged] has quit. (Quit: Web client closed)
#2013 [17:46] <EugeneLab> Is there a way to auto login into the minecraft launcher. Like launcher.exe -xyz@g.com -1234
#2014 [17:46] <mattym> EugeneLab, Dont believe so.
#2015 [17:47] <lubomir> can anyone please help me ?
#2016 [17:47] * kinimooD [kinimooD@notlogged] has quit. (Ping timeout: 195 seconds)
#2017 [17:48] <mattym> lubomir, Can you explain the issue you are experiencing?
#2018 [17:50] * xGranotorio_PVP [xGranotorio_PVP@notlogged] has joined #minecrafthelp
#2019 [17:50] * ItsAdam04 [ItsAdam04@notlogged] has joined #minecrafthelp
#2020 [17:50] * endercat10302 [endercat10302@notlogged] has quit. (Quit: Web client closed)
#2021 [17:51] <ItsAdam04> I recently bought minecraft realms but when i go into minecraft reals arnt there? what can i do?
#2022 [17:51] * xGranotorio_PVP [xGranotorio_PVP@notlogged] has quit. (Client Quit)
#2023 [17:51] <mattym> ??> ItsAdam04 launcher/relog
#2024 [17:51] <Absol> ItsAdam04: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#2025 [17:52] <ItsAdam04> l try
#2026 [17:53] <lubomir> oh god someone actually called out to me lol im sorry didnt notice
#2027 [17:54] <lubomir> tried to pm almost everyone for help xD
#2028 [17:54] <lubomir> ummm so the issue is that im trying to get minecraft and it says there was some "corruption" and i need to retry getting it
#2029 [17:54] <mattym> ??> lubomir tools/hjt
#2030 [17:54] <Absol> lubomir: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2031 [17:54] <lubomir> and when i retry the same thing happens xD
#2032 [17:54] <Absol> lubomir: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2033 [17:55] * EugeneLab [EugeneLab@notlogged] has quit. (Quit: Web client closed)
#2034 [17:55] <lubomir> ok
#2035 [17:56] * calebe [calebe@notlogged] has joined #minecrafthelp
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#2037 [18:00] * lubomir [lubomir@notlogged] has quit. (Ping timeout: 195 seconds)
#2038 [18:10] * Tpongratz26 [Tpongratz26@notlogged] has joined #minecrafthelp
#2039 [18:11] <Tpongratz26> code
#2040 [18:11] <Tpongratz26> i need a 10 Minecraft code
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#2042 [18:18] * Abbycadabby7 [Abbycadabby7@notlogged] has joined #minecrafthelp
#2043 [18:19] * Matt__ [Matt__@notlogged] has joined #minecrafthelp
#2044 [18:21] * Abbycadabby7 [Abbycadabby7@notlogged] has quit. (Client Quit)
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#2046 [18:22] * Abbycadabby7 [Abbycadabby7@notlogged] has joined #minecrafthelp
#2047 [18:22] <Matt__> Ever since a recent download/update, the Minecraft game on my xbox360 will not load correctly. Many control functions do not work, the screen is notably dim, and there is no volume after you select an item from the main menu
#2048 [18:23] <Abbycadabby7> when downloading and installing minecraft the game crashed, what can i do to get the game going?
#2049 [18:23] * WolvesList [WolvesList@notlogged] has joined #minecrafthelp
#2050 [18:23] <mattym> ??> Abbycadabby7 launcher/crash-log
#2051 [18:23] <Absol> Abbycadabby7: We need to see your crash log, which appears after a crash.
#2052 [18:23] <Absol> Abbycadabby7: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2053 [18:23] <Exodus> Hello Mojang support, I seem to have difficulties accesing my Minecraft account!
#2054 [18:24] * WolvesList [WolvesList@notlogged] has quit. (Client Quit)
#2055 [18:24] <mattym> Matt__, You should check the forums, i believe there is a fix for that, but we dont deal with the console versions much here.
#2056 [18:24] <mattym> ??> Exodus info/volunteer
#2057 [18:24] <Absol> Exodus: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#2058 [18:24] <Exodus> OK
#2059 [18:25] <Exodus> But could someone help me identify my problem
#2060 [18:25] <Matt__> mattym, thank you. My son is beside himself. We tried getting a new disk and deleting everything minecraft and reloading, but nothing seems to work. Thank you again
#2061 [18:25] <Abbycadabby7> I am not able to copy text from the crash report
#2062 [18:26] <mattym> Exodus, What happens when you try?
#2063 [18:26] <mattym> Matt__, yeah i think there is a fairly simple resolution for this, i just dont know it off hand.
#2064 [18:26] <mattym> Abbycadabby7, Try again
#2065 [18:26] <Exodus> It says that my password or email is incorrect, but it is indeed correct as I could log in today
#2066 [18:27] <Abbycadabby7> paste.ubuntu.com/23691398/
#2067 [18:27] <Abbycadabby7> I think that is it. I had to open the report file first
#2068 [18:27] * Hi [Hi@notlogged] has joined #minecrafthelp
#2069 [18:27] * Hi [Hi@notlogged] has joined #minecrafthelp
#2070 [18:28] * Hi [Hi@notlogged] has left #minecrafthelp
#2071 [18:30] <Exodus> I seem to have difficulties accesing my Minecraft account! It says that my password or email is incorrect, but it is indeed correct. Earlier today I had acces to my account.
#2072 [18:36] <mattym> Exodus, Have you tried resetting the password?
#2073 [18:36] <mattym> ??> Abbycadabby7 win/dxdiag
#2074 [18:36] <Absol> Abbycadabby7: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2075 [18:39] <Exodus> Yes i have <mattym>
#2076 [18:40] * WolvesList [WolvesList@notlogged] has joined #minecrafthelp
#2077 [18:40] <mattym> Exodus, Did you get the reset email?
#2078 [18:40] <Exodus> Can´t log in with other accounts either
#2079 [18:40] <mattym> ??> Exodus login/throttle
#2080 [18:40] <Absol> Exodus: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2081 [18:40] <Exodus> Yes <mattym>
#2082 [18:40] <Absol> Exodus: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#2083 [18:40] <Abbycadabby7> Ok, I did that.
#2084 [18:40] <mattym> Abbycadabby7, Need the new link
#2085 [18:41] * Pinex [Pinex@notlogged] has joined #minecrafthelp
#2086 [18:41] <Pinex> hello
#2087 [18:41] <Pinex> I have had a minecraft account for over 2 years i think
#2088 [18:41] <Pinex> but now, when I try logging in it brings me to the demo version
#2089 [18:41] <Abbycadabby7> http://paste.ubuntu.com/23691473/
#2090 [18:41] <Pinex> i stopped playing for 7 months
#2091 [18:42] <mattym> Pinex, Are you sure you are logging in with the correct account details?
#2092 [18:42] <Abbycadabby7> I think that is the correct one.
#2093 [18:42] * WolvesList [WolvesList@notlogged] has quit. (Client Quit)
#2094 [18:42] <Pinex> 100%
#2095 [18:42] <Pinex> it logs in
#2096 [18:42] <mattym> Abbycadabby7, Download and Install the file from this page https://downloadcenter.intel.com/download/22165/
#2097 [18:42] <Pinex> but logs in as a demo
#2098 [18:42] <Pinex> any other credentials I try simply fail
#2099 [18:42] <mattym> Pinex, Yes, anyone can create a mojang account and log into the demo. It doesnt mean thats the mojang account you bought the game with.
#2100 [18:43] * WolvesList [WolvesList@notlogged] has joined #minecrafthelp
#2101 [18:43] <mattym> Pinex, Check through your emails, make sure you are using the correct Mojang account.
#2102 [18:43] <Pinex> what should i try
#2103 [18:43] <Pinex> the e-mail is definitely right.
#2104 [18:43] <mattym> Pinex, Do you know your ingame name?
#2105 [18:43] <Pinex> and I changed the password, but when I use THAT password, it doesnt log me into the account of "Pinex"
#2106 [18:43] <Pinex> yes
#2107 [18:43] <Pinex> Pinex is my ign
#2108 [18:44] <Pinex> I even have a channel
#2109 [18:44] <Pinex> https://www.youtube.com/user/pinexplaysminecraft/videos
#2110 [18:44] <Pinex> 177subs
#2111 [18:44] <Exodus> I have the same problem with login in Pinex
#2112 [18:44] <WolvesList> hey people, need help with getting into minecraft, just bought it and getting crash reports before logging in http://paste.ubuntu.com/23691356/
#2113 [18:44] <mattym> Pinex, Yeah like I said, you are logging into, and changing the password on a MOjang account.
#2114 [18:44] <Pinex> oh!
#2115 [18:44] <mattym> Pinex, If it only shows the demo, you are using the wrong Mojang account.
#2116 [18:44] <Pinex> okay
#2117 [18:44] <Pinex> what should i try
#2118 [18:44] <mattym> Exodus, No, you are locked out, read what Abbycadabby7 wrote to you.
#2119 [18:45] <Pinex> how do I change the pass for my MC account
#2120 [18:45] <mattym> Pinex, You need to first figure out which email the game was purchased on
#2121 [18:45] <Exodus> No I am not locked out as I could log in one hour ago
#2122 [18:45] <mattym> Pinex, Go into all your emails and check for it.
#2123 [18:45] <Pinex> k
#2124 [18:45] <mattym> Exodus, That means absolutely nothing
#2125 [18:45] <Exodus> But why am I locked out then
#2126 [18:46] <mattym> Exodus, Failing to log in correctly.
#2127 [18:46] <WolvesList> sorry to interupt guys but i need help
#2128 [18:46] <Exodus> I can´t log in with my other accounts either
#2129 [18:46] <Exodus> Same error for those to
#2130 [18:47] <mattym> WolvesList, Working on it, please be patient
#2131 [18:47] <WolvesList> okay
#2132 [18:47] <mattym> Exodus, Exactly cause you are locked out.
#2133 [18:47] * Topest19 [Topest19@notlogged] has joined #minecrafthelp
#2134 [18:47] <Topest19> help
#2135 [18:47] <mattym> Exodus, Actually read the info Absol told you.
#2136 [18:47] <Exodus> How am I locked out I do not get it
#2137 [18:47] <Abbycadabby7> i am supposed to restart the computer now. I will do that. Then, I should be able to play? Download again???
#2138 [18:47] * LucaPvP_ [LucaPvP_@notlogged] has joined #minecrafthelp
#2139 [18:47] <mattym> Abbycadabby7, Restart, then try to play again
#2140 [18:47] <Topest19> help my friend luca
#2141 [18:48] <mattym> WolvesList, Download and Install the Catalyst Software Suite from this page http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064
#2142 [18:48] <LucaPvP_> someone to help?
#2143 [18:48] <Abbycadabby7> Thank you.
#2144 [18:48] <Exodus> And how do i fix this lock out?
#2145 [18:49] <LucaPvP_> My minecraft is always crashing
#2146 [18:49] <mattym> Exodus, Still havent actually read it have you?
#2147 [18:49] <mattym> ??> LucaPvP_ launcher/crash-log
#2148 [18:49] <Topest19> nunca mexa
#2149 [18:49] <Absol> LucaPvP_: We need to see your crash log, which appears after a crash.
#2150 [18:49] <Absol> LucaPvP_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2151 [18:49] <LucaPvP_> how do i fix it?
#2152 [18:49] <WolvesList> thanks matty
#2153 [18:49] <Exodus> I can´t see what he has written
#2154 [18:50] <mattym> ??> Exodus login/throttle
#2155 [18:50] <Absol> Exodus: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2156 [18:50] <LucaPvP_> Done
#2157 [18:50] <Absol> Exodus: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#2158 [18:50] <Exodus> Ok, thank you
#2159 [18:50] <mattym> LucaPvP_, I need the link to it
#2160 [18:50] <LucaPvP_> http://paste.ubuntu.com/23691493/
#2161 [18:50] <LucaPvP_> this?
#2162 [18:50] <Pinex> mattym
#2163 [18:51] <mattym> LucaPvP_, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#2164 [18:51] <Pinex> thanks alot! I logged in with a different e-mail and it worked :D
#2165 [18:51] <LucaPvP_> Turned it off
#2166 [18:52] <LucaPvP_> It were on
#2167 [18:52] <Topest19> im helping my friend
#2168 [18:52] <Topest19> nunca mexa
#2169 [18:52] <LucaPvP_> I will se if this was fixed, thanks for the help!
#2170 [18:53] <Topest19> tokyo drift
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#2177 [18:58] <Practcally> Mnecraft will not let me join specific servers. Any reason why and how I can fix it?
#2178 [18:59] <mattym> Practcally, What errors do you get?
#2179 [18:59] * faithmaker02 [faithmaker02@notlogged] has quit. (Client Quit)
#2180 [18:59] <Practcally> Just get disconnected on certain servers.
#2181 [19:00] <mattym> Practcally, Whats the exact message you get when that happens?
#2182 [19:00] <WolvesList> matty on that site i cannot find the dowload button, when i click on the download section it tells me i have to read this thing and i did but stiull no button??
#2183 [19:00] <Practcally> Disconnected.
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#2186 [19:01] <mattym> WolvesList, There are two download buttons, you need the one next to where it says Catalyst Software Suite
#2187 [19:01] <mattym> Practcally, Which servers?
#2188 [19:01] <Practcally> Omega and my friend's server.
#2189 [19:02] <mattym> Practcally, Yeah that doesnt mean anything to me, what are the IP/Addresses
#2190 [19:02] <Practcally> omegarealm.com
#2191 [19:03] <mattym> Practcally, Have you contacted the server hosts to see if there is anything wrong?
#2192 [19:04] <Practcally> It works for me on Minechat, on my phone, but no, I have not contacted the hosts yet.
#2193 [19:04] * ChillMonster [ChillMonster@notlogged] has joined #minecrafthelp
#2194 [19:05] <mattym> Practcally, If it only happens with certain servers, it usually something on their end, or an issue with the connection between you and them. Both being things out of your control.
#2195 [19:05] * ChillMonster [ChillMonster@notlogged] has quit. (Client Quit)
#2196 [19:05] <Practcally> Ok. Thank you.
#2197 [19:05] * Practcally [Practcally@notlogged] has quit. (Quit: Web client closed)
#2198 [19:06] <WolvesList> matty, where abouts is the second button i cant see anything next to that says catalyst software suite
#2199 [19:07] <mattym> WolvesList, http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064
#2200 [19:07] <Qball> hey not so quick question
#2201 [19:07] <Qball> what is the easiest way to fix this https://hastebin.com/axucayegaq.swift
#2202 [19:07] <mattym> ??> Qball tools/hjt
#2203 [19:07] <Absol> Qball: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2204 [19:07] <Absol> Qball: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2205 [19:08] <Qball> wait thats exe
#2206 [19:08] <Qball> Im on mac
#2207 [19:08] <mattym> Qball, Using Avast for Mac?
#2208 [19:08] <Qball> I'll see if it will run with wine
#2209 [19:08] <mattym> Qball, No need
#2210 [19:08] <Qball> why
#2211 [19:09] <mattym> Qball, It wont actually do what its meant to if its run in an emulator
#2212 [19:09] <Qball> oh
#2213 [19:09] <mattym> Qball, Are you using Avast for Mac?
#2214 [19:09] <Qball> no
#2215 [19:09] <mattym> Qball, Parental Control software?
#2216 [19:09] <Qball> don't think so
#2217 [19:10] <mattym> ??> Qball mac/hosts
#2218 [19:10] <Absol> Qball: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#2219 [19:10] <Absol> Qball: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto Pastebin, and give us the resulting URL.
#2220 [19:10] <WolvesList> matty im on this website and i cant get to the second download because its not there?!
#2221 [19:10] <mattym> WolvesList, Never said anything about the second link
#2222 [19:10] <Qball> is there a way I can trick the launcher into thinking it can connect to the auth server
#2223 [19:11] <mattym> WolvesList, There is a download button next to where it says Catalyst Software Suite
#2224 [19:11] <mattym> Qball, No
#2225 [19:11] * nexus [nexus@notlogged] has joined #minecrafthelp
#2226 [19:11] <WolvesList> it doesnt say that anywhere?
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#2228 [19:11] * nexus [nexus@notlogged] has quit. (Client Quit)
#2229 [19:11] <mattym> Qball, That would be akin to pirating it, and thats why you get the error you are
#2230 [19:12] <Qball> https://hastebin.com/vihibezepe.pl
#2231 [19:12] <mattym> WolvesList, Then you arent looking hard enough.
#2232 [19:12] <Qball> I have account I'm just trying to login
#2233 [19:12] <mattym> Qball, Are you sure you dont have any antivirus software?
#2234 [19:12] <Qball> yes
#2235 [19:13] <mattym> Qball, Date/Time on your computer accurate?
#2236 [19:13] <Qball> so there is no way to trick it into being able to connect so I can play
#2237 [19:13] <Qball> pepper
#2238 [19:13] <Qball> yep
#2239 [19:13] <mattym> Qball, Is there some reason you arent saying that would be preventing it?
#2240 [19:14] <Qball> closest thing to an anti virus thing on here is a web firewall thingy called Blue Coat Unified Agent
#2241 [19:14] <Qball> but it literally work just earlier today like 5 hours ago same computer same everything
#2242 [19:15] <mattym> Qball, Is that program on there by you, or is the computer a work/shared computer?
#2243 [19:15] * WellZBoys101 [WellZBoys101@notlogged] has joined #minecrafthelp
#2244 [19:15] <Qball> work/shared
#2245 [19:15] <mattym> Qball, Yeah im guessing a policy update on Blue Coat messed something up.
#2246 [19:16] <mattym> Qball, If you have the ability to dissable it, try doing so.
#2247 [19:16] <Qball> then why would it have worked earlier today
#2248 [19:16] <WellZBoys101> um can someone help me? how do i find my mc email?
#2249 [19:16] * MINECRAFTParent [MINECRAFTParent@notlogged] has joined #minecrafthelp
#2250 [19:16] <mattym> Qball, Cause as far as im aware Blue Coat is a system that is managed by the provider, and will update the clients end machines with new rules/protections
#2251 [19:16] <mattym> Qball, Sometimes these end up messing with other programs.
#2252 [19:17] <mattym> ??> WellZBoys101 account/forgot-email
#2253 [19:17] <Absol> WellZBoys101: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#2254 [19:17] <Qball> oh so basically the easiest thing to do would be to proxy minecraft around it
#2255 [19:17] <MINECRAFTParent> I am a parent wanting to know if I can put the minecraft pc version on a samsung chromebook
#2256 [19:17] <Qball> if it will run java it can attempt to run mc
#2257 [19:17] <GreyVulpine> MINECRAFTParent - You cannot.
#2258 [19:17] <WolvesList> matty ive looked everywhere, theres definitley nothing that says catalyst software suite
#2259 [19:18] <GreyVulpine> MINECRAFTParent - Please see: https://help.mojang.com/customer/portal/articles/920822
#2260 [19:18] <mattym> WolvesList, Then your computer is beyond our help.
#2261 [19:18] <Qball> Proxying mc is probably easier said then done
#2262 [19:19] <mattym> Qball, The bigger issue is if that will even get around the software. Better bet would be to call your admin and have them look into it.
#2263 [19:19] <MINECRAFTParent> Thank you for your help, I will not purchase my son a chrome book
#2264 [19:19] <Qball> doubt they would so few umm admins due to budget cuts that this would be at bottom of totem pole
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#2270 [19:37] <Rosendo> I need help with getting pixelmon to help?
#2271 [19:38] <mattym> ??> Rosendo mods
#2272 [19:38] <Rosendo> ive installed forge and pixelmon and moved it to the mods folder but it doesnt work
#2273 [19:38] <Absol> Rosendo: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#2274 [19:38] <Absol> Rosendo: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#2275 [19:38] <Rosendo> FUCK YOU THEN BAD REVIEW
#2276 [19:38] <Absol> Rosendo: Please keep it civil
#2277 [19:38] <Rosendo> FUCK CIVIL
#2278 [19:38] * Absol kicked Rosendo from #minecrafthelp (Reason: osendo :Keep it civilized, you are just a human being)
#2279 [19:39] <osuka_> lol bad review
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#2282 [19:39] <UHhh> hey
#2283 [19:40] <mattym> You already have your answer
#2284 [19:40] <UHhh> hello
#2285 [19:41] <UHhh> pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp
#2286 [19:42] <UHhh> pppppppppppppppppppppppppppppppppppp
#2287 [19:42] <UHhh> ppppppppppppppppppppp
#2288 [19:42] <UHhh> ppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp
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#2296 [19:54] <Jake__> I have a Windows 10 computer that says I need to update drivers everytime I try to play. I've updated Windows 10 and attempted to update theIntel(R) G41 Express Chipset driver and nothing works. Here's a link to the DxDiag Report:http://paste.ubuntu.com/23691701/. Any ideas?
#2297 [19:54] <mattym> Jake__, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#2298 [19:56] * shann [shann@notlogged] has joined #minecrafthelp
#2299 [19:56] * fadlan [fadlan@notlogged] has joined #minecrafthelp
#2300 [19:57] <shann> My son had a minecraft account and now it won't let him log in even though he has had it for years. I was going to give up and buy it again for him but it keeps telling him that his user name already exists. What can we do?
#2301 [19:58] <mattym> shann, What was the error you got when trying to log into the initial account
#2302 [19:58] <Jake__> Any ideas or suggestions on a suitable graphics card to replace the one that isn't compatable with windows 10?
#2303 [19:58] <shann> Let me look really quickly :)
#2304 [19:59] <thgilfodrol> Jake__: it would be dependent on your system's existing components
#2305 [19:59] <mattym> Jake__, You would need to take it to a store and have them look it over. Too many possible conflicts
#2306 [20:01] <Red_Shredder> MattyM, thank you for your help earlier, I ended up contacting one of my old high school friends in a MAYDAY! Facebook Message for help and he helped me order a new video card and will help me install it so that our gift from Santa will be compatible with the Minecraft game I gave my son. Thank's again for your help and humoring an clueless computer Mom. Happy Holidays!
#2307 [20:02] <mattym> Red_Shredder, Excellent, enjoy!
#2308 [20:02] <osuka_> Happy holidays and good luck in your tech adventures!
#2309 [20:02] <Red_Shredder> I am sure he will! :)
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#2312 [20:05] <shann> <mattym> My son said that he can log in but it says he can only play the demo and he needs to migrate his account. When he tries to do this it says he has already done so. He says he did migrate it but it still says he can only play the demo.
#2313 [20:05] <mattym> shann, Whats the ingame name on the account?
#2314 [20:05] <shann> reefafett
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#2317 [20:06] <mattym> shann, Please make sure that the correct Mojang account (email and password combo) are being used to log into the game. Make sure it is the account that was used when the game was initially purchased.
#2318 [20:07] <TpAura> How do i change my ingame name?
#2319 [20:07] <mattym> TpAura, Log in at account.mojang.com/me
#2320 [20:07] <mattym> TpAura, You should see the option to change it next to where it shows the current name.
#2321 [20:07] <TpAura> Thanks!
#2322 [20:08] <shann> <mattym>I am sending him to try one more time! I will let you know if he gets any where with this attempt :)
#2323 [20:08] <packattack24> Im trying to get change my password to my account but when i go to change my password i dont get the email to change it
#2324 [20:08] <mattym> packattack24, Have you tried having it sent to any email you use?
#2325 [20:08] <packattack24> I only use one email
#2326 [20:08] <mattym> packattack24, Have you checked any spam/junk folders on those email accounts? And who is your email provider?
#2327 [20:09] <packattack24> gmail is my provider
#2328 [20:09] <packattack24> and im checking my spam right now
#2329 [20:10] <mattym> packattack24, Also check for any older messages from Mojang, make sure you dont have one saying your email was changed.
#2330 [20:10] <packattack24> ok
#2331 [20:11] <packattack24> i checked my spam and it wasnt there
#2332 [20:11] <packattack24> yep i have an email from mojang a year ago
#2333 [20:12] <packattack24> more like 2 years ago
#2334 [20:12] <mattym> packattack24, Does it say someone changed your email, or is it your confirmation from when you created the account?
#2335 [20:13] <packattack24> confirmation
#2336 [20:13] <mattym> ??> packattack24 account/send-email
#2337 [20:13] <Absol> packattack24: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2338 [20:13] <Absol> packattack24: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2339 [20:13] * fuckboy123 [fuckboy123@notlogged] has joined #minecrafthelp
#2340 [20:13] * Absol kicked fuckboy123 from #minecrafthelp (Reason: uckboy123 :Keep it civilized, you are just a human being)
#2341 [20:14] <osuka_> oh the things you see in this channel
#2342 [20:14] <packattack24> ok i click the link from the confirmation and it said my email had expired
#2343 [20:14] <packattack24> so i tried to renew it
#2344 [20:14] * HI [HI@notlogged] has joined #minecrafthelp
#2345 [20:14] <packattack24> and it had me change my password
#2346 [20:15] <HI> Hello there i have a problem :D
#2347 [20:15] <HI> fuck
#2348 [20:15] <Absol> HI: Please keep it civil
#2349 [20:15] * fadlan [fadlan@notlogged] has quit. (Ping timeout: 195 seconds)
#2350 [20:15] <HI> <3
#2351 [20:15] <HI> Penis
#2352 [20:15] * Absol kicked HI from #minecrafthelp (Reason: I :Keep it civilized, you are just a human being)
#2353 [20:15] * HI [HI@notlogged] has joined #minecrafthelp
#2354 [20:15] <packattack24> THANK YOU
#2355 [20:15] <HI> HELLO I HAVE A PROBLEM PLEASE HELP ME OR I WILL FIND YOU AND STALK YOU
#2356 [20:16] * GreyVulpine kicked HI from #minecrafthelp (Reason: I :Go away.)
#2357 [20:16] <osuka_> lmao what
#2358 [20:16] <packattack24> thanks for helping me
#2359 [20:16] * HI [HI@notlogged] has joined #minecrafthelp
#2360 [20:16] <HI> I actually have a problem please help me
#2361 [20:16] <HI> my minecraft wont load
#2362 [20:16] <osuka_> Explain it and don't get yourself kicked again
#2363 [20:17] <HI> well i got this new laptop and it was windows vista
#2364 [20:17] <HI> and i upgraded it to windows 10 after i got it
#2365 [20:17] <HI> i downloaded minecraft and it wouldnt load
#2366 [20:17] <HI> it would crash everytime
#2367 [20:17] <osuka_> ??> HI launcher/crash-log
#2368 [20:17] <Absol> HI: We need to see your crash log, which appears after a crash.
#2369 [20:17] <Absol> HI: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2370 [20:18] <HI> with "pixel format not accelerated"
#2371 [20:18] <osuka_> Never mind the crash log then
#2372 [20:18] <osuka_> ??> HI win/dxdiag
#2373 [20:18] <Absol> HI: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2374 [20:18] <HI> http://paste.ubuntu.com/23691913/
#2375 [20:18] <osuka_> That's all I need to know
#2376 [20:18] <HI> ok
#2377 [20:18] <HI> but wait
#2378 [20:18] <HI> u arent a mod tho
#2379 [20:18] <GreyVulpine> Listen to osuka_
#2380 [20:18] <HI> ok
#2381 [20:20] * Skitkeene [Skitkeene@notlogged] has quit. (Ping timeout: 195 seconds)
#2382 [20:20] <HI> greyvulpine do u live in Kansas?
#2383 [20:20] <HI> LOL
#2384 [20:20] <HI> That wasnt me
#2385 [20:21] <HI> that was my brother sorry
#2386 [20:21] * packattack24 [packattack24@notlogged] has quit. (Ping timeout: 195 seconds)
#2387 [20:21] <osuka_> HI, install the latest drivers from Windows update
#2388 [20:21] <HI> How?
#2389 [20:22] <osuka_> Well, through Windows Update
#2390 [20:22] <osuka_> You should actually be installing everything. Updating your OS is step 1 after installation
#2391 [20:22] <osuka_> Maybe 1.5 if you need video/network drivers
#2392 [20:23] <HI> ok thank you guy from brazil
#2393 [20:24] <osuka_> Open up Windows Update, check everything, install everything
#2394 [20:24] <HI> idle
#2395 [20:24] <HI> idle
#2396 [20:24] * HI [HI@notlogged] has left #minecrafthelp
#2397 [20:26] * dolphin [dolphin@notlogged] has joined #minecrafthelp
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#2399 [20:29] * techno156 [techno156@notlogged] has joined #minecrafthelp
#2400 [20:31] * A [A@notlogged] has joined #minecrafthelp
#2401 [20:32] <A> Exception in thread "main" java.lang.ExceptionInInitializerError at org.apache.logging.log4j.util.PropertiesUtil.<init>(PropertiesUtil.java:71) at org.apache.logging.log4j.util.PropertiesUtil.<clinit>(PropertiesUtil.java:31) at org.apache.logging.log4j.status.StatusLogger.<clinit>(StatusLogger.java:48) at org.apache.logging.log4j.LogManager.<clinit>(LogManager.java:44) at bes.<clinit>(SourceFile:210) at net.minecraft.client.main.Main.ma
#2402 [20:32] <GreyVulpine> A - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#2403 [20:33] <A> Exception in thread "main" java.lang.ExceptionInInitializerError at org.apache.logging.log4j.util.PropertiesUtil.<init>(PropertiesUtil.java:71) at org.apache.logging.log4j.util.PropertiesUtil.<clinit>(PropertiesUtil.java:31) at org.apache.logging.log4j.status.StatusLogger.<clinit>(StatusLogger.java:48) at org.apache.logging.log4j.LogManager.<clinit>(LogManager.java:44) at bes.<clinit>(SourceFile:210) at net.minecraft.client.main.Main.ma
#2404 [20:33] <GreyVulpine> Please don't paste the entire log here, use http://paste.ubuntu.com
#2405 [20:33] <A> ok done
#2406 [20:34] <GreyVulpine> Give us the link to it
#2407 [20:34] <A> http://paste.ubuntu.com/23692015/
#2408 [20:35] <GreyVulpine> Your windows username has a ! in it?
#2409 [20:35] <A> yes
#2410 [20:36] <GreyVulpine> That'll cause it. Go to your minecraft launcher, go to "Edit Profile"
#2411 [20:38] <GreyVulpine> Check the Game Directory checkbox, tell me what it says
#2412 [20:38] <A> ok now what?
#2413 [20:38] <shann> <mattym> Sorry that took so long. I had to go look at what my son was doing. We did everything, he is logged in to the mojang (sp) account and then it asks for his former minecraft information and when we put it in it says his account has already been migrated. Hair has been pulled out! When we log into the Mojang (sp) account it says demo still but try to buy it again and it says the account exists. UGH
#2414 [20:39] <GreyVulpine> shann - Mojang (sp) account?
#2415 [20:39] <GreyVulpine> shann - What is an sp account?
#2416 [20:39] <mattym> shann, Again, that means your logged into the wrong Mojang account.
#2417 [20:40] <shann> Sorry that means I think I misspelled it! (sp) (teacher in me lol!)
#2418 [20:40] <A> we took out the ! and hit play says launching and seems to be staying there
#2419 [20:41] <mattym> shann, If it gives you the option to import an account, that means this is not the Mojang account you used to purchase the game.
#2420 [20:41] <GreyVulpine> A - Wait. It'll download the files.
#2421 [20:41] <mattym> shann, You will need to try logging in with a different email.
#2422 [20:41] <shann> <mattym> He bought it on the original minecraft.net site he says.
#2423 [20:41] <mattym> shann, Thats where the game has always been sold.
#2424 [20:42] <mattym> shann, Check the email you are currently using for any previous messages from Mojang.
#2425 [20:42] <shann> Ok I will go play with that some and see if I get a bite on it (sorry this is what happens when Mom's try to get invoved and fix things lol!) I will go try a few more emails, maybe he used mine since he was younger. I will go check now :)
#2426 [20:42] * hannie07 [hannie07@notlogged] has joined #minecrafthelp
#2427 [20:42] <A> does it usually take this long?
#2428 [20:43] <GreyVulpine> A - Did you change the "Game Directory" from the launcher?
#2429 [20:43] <A> yes we took the ! out and left everything else
#2430 [20:44] <GreyVulpine> A - Do you see a download bar near the bottom of the launcher?
#2431 [20:44] <A> no
#2432 [20:44] <GreyVulpine> Got a "Game Output" tab at the top?:
#2433 [20:44] <A> yes
#2434 [20:45] <GreyVulpine> Post the contents of that to paste.ubuntu.com and submit it, then give us the link
#2435 [20:46] * hannie07 [hannie07@notlogged] has quit. (Ping timeout: 195 seconds)
#2436 [20:46] <A> http://paste.ubuntu.com/23692081/
#2437 [20:47] <GreyVulpine> Hmm, same issue, try one of these instructions; http://hopper.minecraft.net/help/special-characters/
#2438 [20:48] <A> we went through all of that before contacting you
#2439 [20:49] <shann> <mattym> you are amazing. He of course is a "grown up" now so he never in a million years tried his mothers old email and kept trying his own. Thank you for letting me know that is what we needed to try, it is downloading now! Have a Happy New Year!
#2440 [20:49] <GreyVulpine> If those instructions don't work, you may need to create a new windows username instead
#2441 [20:50] <mattym> shann, Excellent, enjoy!
#2442 [20:50] * shann [shann@notlogged] has quit. (Quit: Web client closed)
#2443 [20:56] * NATE_ [NATE_@notlogged] has joined #minecrafthelp
#2444 [20:57] <NATE_> Hello I Bought mc a long time ago and I don't remember my username or password I was wondering if I was able to get that from you guys
#2445 [20:57] <mattym> ??> NATE_ account/send-email
#2446 [20:57] <Absol> NATE_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2447 [20:57] <Absol> NATE_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2448 [20:58] * NATE_ [NATE_@notlogged] has quit. (Client Quit)
#2449 [21:05] * sdfgsd [sdfgsd@notlogged] has joined #minecrafthelp
#2450 [21:05] <sdfgsd> hi my minecraft isnt working
#2451 [21:06] <sdfgsd> nigga
#2452 [21:06] <Absol> sdfgsd: Please keep it civil
#2453 [21:06] <sdfgsd> oh shit sorry
#2454 [21:06] * Absol kicked sdfgsd from #minecrafthelp (Reason: dfgsd :Keep it civilized, you are just a human being)
#2455 [21:07] <osuka_> lol oh my god
#2456 [21:07] * GreyVulpine sighs
#2456 [21:07] * sdfgsd [sdfgsd@notlogged] has joined #minecrafthelp
#2457 [21:07] <sdfgsd> hi i need help my minecraft isnt working
#2458 [21:07] <GreyVulpine> Please watch your language
#2459 [21:07] <GreyVulpine> Just explain your issue
#2460 [21:08] <sdfgsd> whenever i open minecraft it crashed my game
#2461 [21:09] <GreyVulpine> sdfgsd - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#2462 [21:09] <sdfgsd> ight bro
#2463 [21:10] <sdfgsd> http://paste.ubuntu.com/23692163/
#2464 [21:11] <GreyVulpine> sdfgsd - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2465 [21:13] <sdfgsd> http://paste.ubuntu.com/23692168/
#2466 [21:16] * CreeperGurl2006 [CreeperGurl2006@notlogged] has joined #minecrafthelp
#2467 [21:16] <CreeperGurl2006> Hello?
#2468 [21:16] <osuka_> Hello
#2469 [21:16] <CreeperGurl2006> Needing help installing this game and playing. It keeps crashing.
#2470 [21:16] <CreeperGurl2006> http://paste.ubuntu.com/23692174/
#2471 [21:16] <sdfgsd> http://paste.ubuntu.com/23692168/
#2472 [21:17] <GreyVulpine> sdfgsd - Wait one
#2473 [21:17] <sdfgsd> ok
#2474 [21:17] <CreeperGurl2006> i tried to update the driver on my machine and it just says "unknown error" when i do
#2475 [21:17] <GreyVulpine> sdfgsd - Download and install: https://downloadcenter.intel.com/download/18228/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-?product=81520
#2476 [21:17] <osuka_> ??> CreeperGurl2006 launcher/error-log
#2477 [21:17] <mattym> CreeperGurl2006, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#2478 [21:18] <CreeperGurl2006> thank you, can you tell me where i would find the launcher/error-log?
#2479 [21:18] <osuka_> Yeah so the bot should've given you instructions lol
#2480 [21:18] <CreeperGurl2006> I hope that's not the case mattym, I have another laptop set up the same way for my son and it's working fine
#2481 [21:18] <osuka_> I'll get them, give me a second
#2482 [21:18] <mattym> CreeperGurl2006, The hardware in the one you provided the report for is not supported on Windows 10.
#2483 [21:19] <mattym> osuka_, launcher/crash-log but not needed now
#2484 [21:19] * Da_PDOG [Da_PDOG@notlogged] has joined #minecrafthelp
#2485 [21:19] <Da_PDOG> Hi. Can someone help with mods please?
#2486 [21:20] * debiru [debiru@notlogged] has joined #minecrafthelp
#2487 [21:20] <CreeperGurl2006> What else can i give you or try?
#2488 [21:21] <Da_PDOG> @absol
#2489 [21:21] <Da_PDOG> absol help.
#2490 [21:21] <mattym> ??> Da_PDOG mods
#2491 [21:21] <Absol> Da_PDOG: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#2492 [21:21] <Absol> Da_PDOG: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#2493 [21:21] <Da_PDOG> Thx mattym.
#2494 [21:21] * debiru [debiru@notlogged] has quit. (Client Quit)
#2495 [21:22] <osuka_> ??> CreeperGurl2006 launcher/crash-log
#2496 [21:22] <Absol> CreeperGurl2006: We need to see your crash log, which appears after a crash.
#2497 [21:22] <Absol> CreeperGurl2006: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2498 [21:22] <CreeperGurl2006> What do you mean by launcher/crash log? Where do i find it?
#2499 [21:22] * sdfgsd [sdfgsd@notlogged] has quit. (Ping timeout: 195 seconds)
#2500 [21:22] <osuka_> My apologies, it's apparently too late for me already. Sometimes I'm just too dumb for myself
#2501 [21:22] <osuka_> Follow Absol's instructions
#2502 [21:23] <CreeperGurl2006> http://paste.ubuntu.com/23692225/
#2503 [21:23] <CreeperGurl2006> i hope that's what you're looking for! :)
#2504 [21:24] * A [A@notlogged] has joined #minecrafthelp
#2505 [21:24] <osuka_> The message I sent was a factoid, which the bot understands and produces output in response to. It saves us a lot of typing, especially since it can get hectic around here]
#2506 [21:24] <CreeperGurl2006> no worries
#2507 [21:25] <osuka_> You'll definitely want to try updating your drivers, though as mattym pointed out, that hardware is not supported on Windows 10
#2508 [21:25] <A> I just installed minecraft and its stuck on launching
#2509 [21:26] <mattym> A, Did you create the new Windows User?
#2510 [21:26] <osuka_> So there's a good chance you might have the latest drivers already, or that an update won't do anything to help you
#2511 [21:26] <A> yes i did
#2512 [21:26] <mattym> A, Does it no longer contain anything besides letters and numbers?
#2513 [21:28] <CreeperGurl2006> It just errors out when i try to update the drivers. I guess it's a brand new craptop? and a new game that can't be played? joy
#2514 [21:29] <A> it did not update to match the windows name so i just changed it to match
#2515 [21:29] <mattym> A, changed what?
#2516 [21:30] * sdfgsd [sdfgsd@notlogged] has joined #minecrafthelp
#2517 [21:30] <sdfgsd> Hello
#2518 [21:30] <A> when i changed my windows name and then reinstalled minecraft it showed the name it was before i fixed it
#2519 [21:31] <sdfgsd> My minecraft keeps crashing
#2520 [21:31] <mattym> sdfgsd, Did you install the file you were given?
#2521 [21:31] <sdfgsd> yes i did
#2522 [21:32] <mattym> A, You shouldnt have had to change anything additional in the minecraft settings.
#2523 [21:32] <mattym> sdfgsd, Did it give you any errors?
#2524 [21:33] <mattym> A, You had to make a new Windows User on your computer, and use that user to install and run the game.
#2525 [21:33] <A> if i click open game dir i get an error message
#2526 [21:33] <mattym> A, WHat is the error message?
#2527 [21:34] <sdfgsd> Yes, it gave me a notification saying Old graphics card detected: this may prevent you from playing in the future as OpenGL 2.0 will be required
#2528 [21:35] <mattym> sdfgsd, No, did the driver install give you any errors
#2529 [21:35] * nickk4561 [nickk4561@notlogged] has joined #minecrafthelp
#2530 [21:35] <A> can not find the name
#2531 [21:35] <sdfgsd> No
#2532 [21:35] * nickk4561 [nickk4561@notlogged] has quit. (Client Quit)
#2533 [21:35] <mattym> A, In the launcher, what does it list as your game directory
#2534 [21:36] <mattym> sdfgsd, Can you create a new dxdiag report.
#2535 [21:37] * TT_GamerBr [TT_GamerBr@notlogged] has joined #minecrafthelp
#2536 [21:38] <sdfgsd> http://paste.ubuntu.com/23692276/
#2537 [21:38] <sdfgsd> There is the URL
#2538 [21:38] * TT_GamerBr [TT_GamerBr@notlogged] has quit. (Client Quit)
#2539 [21:38] <mattym> sdfgsd, And can you get me a paste link to the latest crash you are getting
#2540 [21:39] <A> c:/users/Amy/appdata/roaming/.minecraft
#2541 [21:40] <mattym> A, When you try to launch the game, do you get a launcher log tab?
#2542 [21:40] * Scavelti [Scavelti@notlogged] has joined #minecrafthelp
#2543 [21:40] <A> no
#2544 [21:41] <mattym> ??> A tools/hjt
#2545 [21:41] <Absol> A: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2546 [21:41] <sdfgsd> Here is the URL:http://paste.ubuntu.com/23692289/
#2547 [21:41] <Absol> A: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2548 [21:41] <mattym> ??> sdfgsd mods
#2549 [21:41] <Absol> sdfgsd: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#2550 [21:41] <Absol> sdfgsd: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#2551 [21:41] * Scavelti [Scavelti@notlogged] has quit. (Client Quit)
#2552 [21:44] <sdfgsd> oh
#2553 [21:44] <sdfgsd> want me to try it without optifine
#2554 [21:44] <mattym> ??> sdfgsd win/reinst
#2555 [21:44] <Absol> sdfgsd: You may need to reinstall the locally installed files that Minecraft puts into place.
#2556 [21:44] <Absol> sdfgsd: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2557 [21:44] <mattym> sdfgsd, Do the above instructions from Absol, then see what happens, if you get a new crash, provide a new link to it.
#2558 [21:44] <sdfgsd> ok
#2559 [21:45] * A [A@notlogged] has quit. (Ping timeout: 195 seconds)
#2560 [21:48] * lutianplay [lutianplay@notlogged] has joined #minecrafthelp
#2561 [21:49] <sdfgsd> its not crashing anymore
#2562 [21:49] * ChengCraft2611 [ChengCraft2611@notlogged] has joined #minecrafthelp
#2563 [21:49] <sdfgsd> thanks!
#2564 [21:50] * ChengCraft2611 [ChengCraft2611@notlogged] has quit. (Client Quit)
#2565 [21:50] <osuka_> CreeperGurl2006 Sorry I kept you waiting, I stepped out for a bit and missed your message - but yes. Unfortunately, since it's a laptop, you can't usually upgrade the hardware, so it'll probably be a new computer
#2566 [21:52] <osuka_> Though I'll be quick to point out that the computer you're trying to run the game on is hardly "new"; that processor is just over 8 years old. Keep that in mind in case the computer was sold to you as new
#2567 [21:52] * sdfgsd [sdfgsd@notlogged] has quit. (Ping timeout: 195 seconds)
#2568 [21:56] * Crystalwolfs [Crystalwolfs@notlogged] has joined #minecrafthelp
#2569 [21:59] <Crystalwolfs> Hi! I haven't played minecraft in awhile, and i got a new computer. i wanted to play mc, but when i tried to log in, it said my username was wrong, and i forgot my username. Can you help?
#2570 [22:00] <mattym> Crystalwolfs, Do you remember what it may/should have been?
#2571 [22:00] * Idiotcheese [Idiotcheese@notlogged] has joined #minecrafthelp
#2572 [22:01] <Crystalwolfs> Yes.. Crystalwolfs. I tried it, but it didn't work
#2573 [22:01] <Idiotcheese> Hi guys, so i have my transaction id and all that but i dont remember anything
#2574 [22:01] <mattym> Crystalwolfs, Well it looks like the account with that name has been changed, if you didnt change it your account was likely compromised.
#2575 [22:01] <mattym> ??> Idiotcheese account/send-email
#2576 [22:01] <Absol> Idiotcheese: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2577 [22:01] <Absol> Idiotcheese: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2578 [22:01] <osuka_> Would you happen to have migrated it to a mojang account? If that's the case, you need to log in with your email
#2579 [22:02] <mattym> Crystalwolfs, If you check the email your account was on for messages from Mojang, do you see any talking about the email or other account date being changed.
#2580 [22:02] <Idiotcheese> No the only thing I have is an email from them with my payment info
#2581 [22:02] <Crystalwolfs> Alright, one sec
#2582 [22:03] <mattym> Idiotcheese, Read the info Absol wrote to you, that message was for someone else
#2583 [22:03] <Idiotcheese> I remember that my name was Idiotcheese, it says theyre replying to things from the 22nd so I must have to wait days to get my reply right^
#2584 [22:04] <mattym> Idiotcheese, Yes, it will take some time.
#2585 [22:04] <Idiotcheese> Ok so I might as well buy the game again -_-
#2586 [22:05] <Crystalwolfs> It said my password wqas changed in July.. I don't really remeber doing so. I may have, but it said nothing about my username
#2587 [22:05] <mattym> Crystalwolfs, Have you tried having a password reset link sent to that email?
#2588 [22:06] <mattym> ??> Crystalwolfs account/reset-password
#2589 [22:06] <Absol> Crystalwolfs: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#2590 [22:06] <Absol> Crystalwolfs: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#2591 [22:06] <Crystalwolfs> No. I will do so right now, i just thought it was my username.
#2592 [22:07] <mattym> Crystalwolfs, You need to log into the game with your email and password.
#2593 [22:07] <mattym> Crystalwolfs, But if you have an email saying the info was changed, and you dont remember doing it, try the password reset.
#2594 [22:11] * techno156 [techno156@notlogged] has quit. (Quit: Leaving)
#2595 [22:14] * adf [adf@notlogged] has joined #minecrafthelp
#2596 [22:14] <adf> java.lang.IllegalStateException: failed to create a child event loop
#2597 [22:14] <mattym> ??> adf tools/hjt
#2598 [22:14] <Absol> adf: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2599 [22:14] <Absol> adf: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#2602 [22:16] * adf [adf@notlogged] has quit. (Client Quit)
#2603 [22:17] * Da_PDOG [Da_PDOG@notlogged] has quit. (Quit: Web client closed)
#2604 [22:20] * Kat [Kat@notlogged] has joined #minecrafthelp
#2605 [22:20] <Kat> java.lang.IllegalStateException: failed to create a child event loop
#2606 [22:20] <mattym> ??> adf tools/hjt
#2607 [22:20] <Absol> adf: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2608 [22:20] <Absol> adf: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2609 [22:21] <Kat> http://paste.ubuntu.com/23692415/
#2610 [22:22] <mattym> ??> Kat win/covenant-eyes
#2611 [22:22] <Absol> Kat: If you are using the Covenant Eyes software. Log into your Covenant Eyes account here: https://covenanteyes.com/myaccount/login/ and go to the Downloads section, make sure you download and use version 7.2.0 or newer.
#2612 [22:22] <Absol> Kat: If you have a much older version of Covenant Eyes(4.5.3 or older), uninstall Covenant Eyes and then install it again with the most recent version.
#2613 [22:23] <Kat> How do I find out what version of Covenant Eyes I have?
#2614 [22:24] * Crystalwolfs [Crystalwolfs@notlogged] has quit. (Ping timeout: 195 seconds)
#2615 [22:24] <mattym> Kat, Doesnt matter, just log in on the site, download the latest and update to it.
#2616 [22:25] <Kat> I was unable to update it, since it said 'This version of Covenant Eyes is already installed'
#2617 [22:25] <mattym> Kat, Then you may need to uninstall the program completely, restart your PC, then reinstall it with the latest release.
#2618 [22:26] <mattym> Kat, That software has made some changes that have blocked Minecraft in the past, but it should be solved in the current versions.
#2619 [22:26] <Kat> Alright.
#2620 [22:26] <Kat> What if it doesn't work?
#2621 [22:26] * Blizardicedraogn [Blizardicedraogn@notlogged] has joined #minecrafthelp
#2622 [22:26] <mattym> Kat, If you remove it, restart then check the game.
#2623 [22:26] * Blizardicedraogn [Blizardicedraogn@notlogged] has quit. (Client Quit)
#2624 [22:26] <mattym> Kat, If you still have the issue, come back to the chat before reinstalling it.
#2625 [22:27] * Blizardicedraogn [Blizardicedraogn@notlogged] has joined #minecrafthelp
#2626 [22:27] <Blizardicedraogn> Is anyone on this?
#2627 [22:28] <Blizardicedraogn> nvmd ill just find something else
#2628 [22:28] <Kat> Okay, thank you.
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#2632 [22:34] <Kat> http://paste.ubuntu.com/23692415/
#2633 [22:35] <mattym> Kat, Did you remove the software?
#2634 [22:35] <Kat> I uninstalled Covenant Eyes and made sure it was the current version.
#2635 [22:35] <mattym> Kat, Did you check to see if the game worked before reinstalling it?
#2636 [22:35] <Kat> I was not allowed to, I can try again
#2637 [22:35] * Xopxe96 [Xopxe96@notlogged] has joined #minecrafthelp
#2638 [22:35] <Xopxe96> Hi?
#2639 [22:35] <mattym> Kat, What do you mean?
#2640 [22:36] <Kat> My parents just uninstalled it, restarted, then reinstalled it.
#2641 [22:36] <mattym> Kat, Can you please let me speak to an adult then.
#2642 [22:36] <Kat> It's good! I'll get them to uninstall it and give me some time.
#2643 [22:36] <Kat> I'll be right back.
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#2647 [22:37] <Nemo> HEllo
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#2652 [22:41] <Brtw222> i have problems with my account
#2653 [22:41] <Andy> Purchased minecraft windows 10 via Microsoft store I created account on minecraft.net it keeps asking to purchase game?
#2654 [22:42] <Brtw222> I recently changed my account name and now I can no longer access it
#2655 [22:42] * Nemo [Nemo@notlogged] has joined #minecrafthelp
#2656 [22:42] <mattym> Brtw222, What happens when you try?
#2657 [22:42] <Nemo> Hello? anybody here?
#2658 [22:42] <mattym> Andy, Windows 10 Edition, is not regular Minecraft.
#2659 [22:43] <Andy> Yes
#2660 [22:43] <mattym> Andy, That version does not let you log into either Mojang.com or Minecraft.net
#2661 [22:43] <Brtw222> He says it's wrong or the email or password
#2662 [22:43] <mattym> Brtw222, Have you tried to reset the password?
#2663 [22:44] <Andy> That's what I thought. It just doesn't say it anywhere
#2664 [22:44] <Brtw222> yes
#2665 [22:44] <mattym> Brtw222, Do you get the email?
#2666 [22:44] <Andy> What version should I get?
#2667 [22:44] <mattym> Andy, What do you mean?
#2668 [22:45] <Brtw222> Which email?
#2669 [22:45] <Andy> What version of minecraft
#2670 [22:45] <Brtw222> 1.8
#2671 [22:45] <Andy> I purchased windows 10 version
#2672 [22:45] <osuka_> Just "Minecraft", on minecraft.net
#2673 [22:45] <mattym> Brtw222, When you request a password reset, do you get the reset email?
#2674 [22:45] <Andy> Thanks
#2675 [22:45] <Brtw222> yes
#2676 [22:45] <mattym> ??> Brtw222 login/throttle
#2677 [22:45] <Absol> Brtw222: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2678 [22:45] <Absol> Brtw222: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#2679 [22:46] * Brtw222 [Brtw222@notlogged] has quit. (Quit: Web client closed)
#2680 [22:46] <osuka_> Andy Sorry you ended up buying the wrong version!
#2681 [22:47] * Kat [Kat@notlogged] has joined #minecrafthelp
#2682 [22:47] <Kat> http://paste.ubuntu.com/23692415/
#2683 [22:48] <Kat> I can confirm Minecraft works without Covenant Eyes.
#2684 [22:48] * Nemo [Nemo@notlogged] has quit. (Quit: Web client closed)
#2685 [22:48] <mattym> Kat, Then, if it doesnt work when its reinstalled. You/Your parents will need to look into configuring it.
#2686 [22:49] * Andy [Andy@notlogged] has quit. (Ping timeout: 195 seconds)
#2687 [22:49] <Kat> Ah, alright.
#2688 [22:49] <Kat> How do I configure it?
#2689 [22:49] <mattym> Kat, You may need to look into making whats called an exception for Minecraft within the covenant eyes program.
#2690 [22:49] <Kat> Oh, sounds easy enough.
#2691 [22:49] <mattym> Kat, How exactly thats done im not sure, you would need to contact the support for Covenant Eyes
#2692 [22:50] <Kat> Thank you.
#2693 [22:50] <Kat> I'll look into it.
#2694 [22:50] <Kat> Is that all I can do?
#2695 [22:51] <mattym> Kat, Could be as simple as needing to wait for them to do another update.
#2696 [22:51] <mattym> Kat, All we know is that the software blocking Minecraft from accessing stuff it needs to.
#2697 [22:51] <Kat> Alright. Have a good night / day!
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#2703 [23:09] <vewi> gracias
#2704 [23:09] <vewi> Thank you
#2705 [23:13] <vewi> someone
#2706 [23:18] <mattym> vewi, Explain the problem you are having.
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#2711 [23:40] * TheRealSlender0 [TheRealSlender0@notlogged] has joined #minecrafthelp
#2712 [23:40] <TheRealSlender0> hello?
#2713 [23:41] <TheRealSlender0> i am having some recent troubles starting my minecraft
#2714 [23:41] <TheRealSlender0> it doesnt want to work, and continuously keeps crashing
#2715 [23:44] <mattym> ??> TheRealSlender0 launcher/crash-log
#2716 [23:44] <Absol> TheRealSlender0: We need to see your crash log, which appears after a crash.
#2717 [23:44] <Absol> TheRealSlender0: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2718 [23:46] * Urdum [Urdum@notlogged] has joined #minecrafthelp
#2719 [23:47] <Urdum> Hi, i changed my minecraft account email recently and it has been working fine up until now. I try and login but it shows me a demo account. I am using the right account but I can only play demo.
#2720 [23:48] <mattym> Urdum, Are you sure you are logging in with the email you changed to?
#2721 [23:48] <Urdum> I have purchased the game on the old email and have changed it twice before
#2722 [23:48] <Urdum> yes
#2723 [23:49] <mattym> Urdum, Make sure you are completely logged out of the launcher, and log back in with the email you most recently set to be used for the account.
#2724 [23:49] <Urdum> ok let me try
#2725 [23:50] <Urdum> give me a seconh
#2726 [23:50] <Urdum> second
#2727 [23:51] <Urdum> nope, same thing happens
#2728 [23:51] <Urdum> it has my profiles
#2729 [23:51] <mattym> Urdum, What is your ingame name?
#2730 [23:51] <Urdum> Urdum_Frurman
#2731 [23:52] <TheRealSlender0> here is my crash log
#2732 [23:52] <TheRealSlender0> http://paste.ubuntu.com/23692756/
#2733 [23:52] <mattym> ??> Urdum account/send-email
#2734 [23:52] <Absol> Urdum: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2735 [23:52] <Absol> Urdum: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2736 [23:52] <mattym> ??> TheRealSlender0 win/dxdiag
#2737 [23:52] <Absol> TheRealSlender0: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2738 [23:53] <TheRealSlender0> http://paste.ubuntu.com/23692763/
#2739 [23:53] <mattym> TheRealSlender0, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#2740 [23:56] <TheRealSlender0> okay
#2741 [23:56] <TheRealSlender0> thank you very much! this helped me a lot
#2742 [23:57] <TheRealSlender0> i will come back on here once i get it all done, and then tell you how everything goes