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#2 [00:03] <kitkat15> https://paste.ubuntu.com/23698604/
#3 [00:03] <mattym> kitkat15, Read the instructions, they are different
#4 [00:05] <kitkat15> https://paste.ubuntu.com/23698609/
#5 [00:05] <mattym> kitkat15, Stop
#6 [00:05] <mattym> ??> kitkat15 launcher/open
#7 [00:05] <Absol> kitkat15: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#8 [00:05] <mattym> kitkat15, Read those instructons ^
#9 [00:05] <mattym> kitkat15, let me know when you have completed them
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#11 [00:07] <kitkat15> and after that you want a paste in ubuntu? or just that,...?
#12 [00:07] <PaulxD27> someone speak spanish?
#13 [00:07] <mattym> kitkat15, No, just make the change to the setting
#14 [00:07] <mattym> kitkat15, Once you have made the change, start the game, then get me the launcher log link
#15 [00:08] <mattym> ??> PaulxD27 lang/es
#16 [00:08] <Absol> PaulxD27: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#17 [00:09] <kitkat15> ok im done :)
#18 [00:09] <mattym> kitkat15, Once you have made the change, start the game, then get me the launcher log link
#19 [00:10] <PaulxD27> Good, excuse I want to acquire minecraft but in my country it is modeda MXN So how much would I have to pay?
#20 [00:11] <kitkat15> https://paste.ubuntu.com/23698624/
#21 [00:12] <mattym> kitkat15, Remove the texture pack you are using.
#22 [00:12] <mattym> kitkat15, See if the sound works after.
#23 [00:13] <mattym> PaulxD27, Whatever the exchange is for $26.95USD
#24 [00:14] <PaulxD27> But I do not have a credit card
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#26 [00:16] <kitkat15> https://paste.ubuntu.com/23698634/
#27 [00:16] <mattym> ??> kitkat15 win/reinst
#28 [00:16] <Absol> kitkat15: You may need to reinstall the locally installed files that Minecraft puts into place.
#29 [00:16] <Absol> kitkat15: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#31 [00:18] <PaulxD27> que puedo hacer si no tengo tarjeta de credito?
#32 [00:18] <PaulxD27> sorry
#33 [00:18] <PaulxD27> What can I do if I do not have a credit card?
#34 [00:19] <mattym> PaulxD27, See if they sell the game card in stores by you.
#35 [00:20] <PaulxD27> mattym: Try that, but tell me there are no cards for my region
#36 [00:21] <mattym> PaulxD27, Then you will either need to get a credit card, or see if pre-paid cards are accepted in your region.
#37 [00:22] <PaulxD27> Good that I can do thanks so much!
#38 [00:27] <kitkat15> sorry but that suck!! i pay 35$ today at 3 pm and i dont play again :( It does not work
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#40 [00:34] <kitkat15> can you help me again? :(
#41 [00:34] <mattym> kitkat15, Did you do the instruction to reinstall?
#42 [00:35] <kitkat15> no
#43 [00:35] <mattym> ??> kitkat15 win/reinst
#44 [00:35] <Absol> kitkat15: You may need to reinstall the locally installed files that Minecraft puts into place.
#45 [00:35] <Absol> kitkat15: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#46 [00:35] <kitkat15> i do that
#47 [00:36] <mattym> kitkat15, No change ?
#48 [00:36] <kitkat15> no
#49 [00:36] <mattym> ??> kitkat15 tools/hjt
#50 [00:36] <Absol> kitkat15: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#51 [00:36] <Absol> kitkat15: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#57 [01:50] <laith> hi
#58 [01:52] <laith> I have a redeem code for the Windows 10 version and I thought I redeemed it on an account with my phone number. I then changed the account to an email which is used to sign into Minecraft, but the redeem code is already redeemed on the other account.
#59 [01:52] <laith> I need to switch it over.
#60 [01:53] <GreyVulpine> Please contact Microsoft's support for that. You can find that at
#61 [01:53] <GreyVulpine> https://help.mojang.com/customer/portal/articles/2064007
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#67 [02:36] <Da_PDOG> Hi. Can someone please help me? I'm having troubles launching forge modloader. When I launch it, minecraft crashes instantly and gives me this crash report: http://pastebin.com/wa35VDbL I don't know what to do or why I am getting this error. Someone pelase help.
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#69 [02:40] <Andrio> ??> Da_PDOG mods
#70 [02:40] <Absol> Da_PDOG: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#71 [02:40] <Absol> Da_PDOG: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#72 [02:42] <GreyVulpine> something something forge != FML.
#73 [02:42] <GreyVulpine> Need to install forge
#74 [02:46] <Andrio> o
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#76 [03:00] <Fussy666> someone want to explain something to me?
#77 [03:01] * skay9195 [skay9195@notlogged] has joined #minecrafthelp
#78 [03:01] <Fussy666> I bought and intergrated my MC account some time back. I recently relogged in to find my account not only not ablt to play BUT my account says I have not bought MC
#79 [03:01] <Fussy666> wtf is up with this?
#80 [03:02] <skay9195> i cant run minecraft servers, i reinstalled mc and it didnt help... here is my dxdiag http://paste.ubuntu.com/23699075/
#81 [03:03] <Fussy666> no one here is helping, bro
#82 [03:03] <Fussy666> hell, my MC disappeared
#83 [03:03] <GreyVulpine> Contact Mojang Support
#84 [03:03] <GreyVulpine> Fussy666 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#85 [03:03] <Fussy666> like says now I never bought it.
#86 [03:03] <GreyVulpine> skay9195 - And what happens when you try to run a server?
#87 [03:04] <skay9195> minecraft crashed
#88 [03:04] <GreyVulpine> Got a crash report?
#89 [03:04] <skay9195> yep
#90 [03:04] <GreyVulpine> skay9195 - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#91 [03:05] <skay9195> http://paste.ubuntu.com/23699084/
#92 [03:05] <skay9195> here it is
#93 [03:06] <GreyVulpine> This is in running a server?
#94 [03:06] <GreyVulpine> How exactly are you running a server?
#95 [03:06] <skay9195> yes
#96 [03:06] <skay9195> i didnt play minecarft for 2 months, when i am playing minecraft i play usually on servers
#97 [03:07] <GreyVulpine> Oh, so you get this on playing a server, and not running a server yourself?
#98 [03:07] <skay9195> yes, sorry i badly read your message :/ :D
#99 [03:08] <GreyVulpine> skay9195 - Go into Minecraft's video options, turn "Use VBOs" to off.
#100 [03:08] <skay9195> it's off
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#102 [03:08] <GreyVulpine> Make sure it's "VBOs"
#103 [03:09] <skay9195> yes, it's VBOs
#104 [03:10] <GreyVulpine> And minecraft still crashes?
#105 [03:10] <skay9195> yes
#106 [03:10] <GreyVulpine> Toggle it back to on and try again
#107 [03:11] <skay9195> i tryed it many times but it is still crashing
#108 [03:12] <GreyVulpine> You're sure you're setting "Use VBOs", and not something like "View bobbing", right?
#109 [03:12] <skay9195> yes, i am sure
#110 [03:15] <GreyVulpine> Try updating your video drivers through windows update.
#111 [03:15] <skay9195> oh, wait, i turned VBOs to ON and now it works ;) :) :D
#112 [03:16] <skay9195> ok, thanks, bye
#113 [03:16] * GreyVulpine tips hat
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#117 [03:43] <NinjaPLU> i need help
#118 [03:43] <NinjaPLU> i have problem pixel format not accelerate
#119 [03:43] <NinjaPLU> http://paste.ubuntu.com/23699168/
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#124 [03:52] <Brandon> Game keeps crashing. Version 1.11.2
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#128 [03:56] <Brandon_> my game keeps crashing
#129 [03:57] <Andrio> ??> Brandon launcher/crash-log
#130 [03:57] <Absol> Brandon: We need to see your crash log, which appears after a crash.
#131 [03:57] <Absol> Brandon: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#132 [03:58] <Brandon_> one second
#133 [03:58] <Andrio> Time's up.
#134 [03:58] <Andrio> ^^
#135 [04:01] <Brandon_> i copied all the text and then right clicked and its not giving me the option to copy
#136 [04:02] <Andrio> You copied the text?
#137 [04:03] <Brandon_> ok i got it i had to open the crash report file
#138 [04:03] <Andrio> ok..
#139 [04:03] <Brandon_> so just go to the link and paste it?
#140 [04:04] <Andrio> Yes.
#141 [04:04] <Andrio> Then share with us the link to the page it takes you to.
#142 [04:04] <Brandon_> http://paste.ubuntu.com/23699226/
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#144 [04:05] <Brandon_> i think i did it right
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#146 [04:06] <Brandon_> did it send you to the right thing?
#147 [04:06] <Andrio> Well, the date checks out.
#148 [04:06] <Andrio> ??> Brandon_ win/DXDiag
#149 [04:06] <Absol> Brandon_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#151 [04:10] <Brandon_> http://paste.ubuntu.com/23699244/
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#153 [04:11] <Andrio> That's not all of it.
#154 [04:13] <Brandon_> http://paste.ubuntu.com/23699255/
#155 [04:14] <Brandon_> sorry about that. that should be all of it
#156 [04:14] <Andrio> mm
#157 [04:14] <Andrio> Brandon_, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#158 [04:14] <Brandon_> ok how do i install windows 7 instead?
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#160 [04:15] <Andrio> Do you have it, or recovery media?
#161 [04:15] <Brandon_> i have no idea u just got this laptop for christmas..
#162 [04:16] <Brandon_> i
#163 [04:16] <Andrio> oh?
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#165 [04:17] <Andrio> Was it given anonymously?
#166 [04:17] <Brandon_> no it was a christmas present from my uncle
#167 [04:18] <Brandon_> he set it up for me so i dont know what he installed to it
#168 [04:18] <Andrio> Perhaps you can ask him whether he has recovery disks.
#169 [04:18] <Brandon_> should i get him to install windows 7 for me or is it easy to do
#170 [04:18] <Andrio> If you have it, it's not hard; usually involves wiping the primary storage though.
#171 [04:19] <Brandon_> the next time i see him i will tell him to install it for me. thanks for the help.
#172 [04:20] <Andrio> no problem...
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#184 [04:50] <Jarrou87> since i have resetted my computer i was not able to start my minecraft
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#191 [05:07] <FlohaHD> Hello I forgot which password or E-mail adress I used.
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#198 [05:43] <ale> necesito saber si al desinstalar el juego de mi antiguo ordenador puedo descargarlo en mi nuevo ordenador
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#201 [05:48] <Mr_Parsnips> Yo guys I need help!!
#202 [05:49] <Mr_Parsnips> I have I have recently got MINECRAFT but when I download everything then it goes to launch it comes up with the error code : LibaryLoad error 87: parameter incorrect something like that, please help
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#210 [06:15] <ttj_16> Hi, yesterday I was playing minecraft in my singleplayer world and suddently my minecraft crash, then i turn off the computer and I go sleep. Today I turned on my game and my singleplayer world had disappear, but I came to the save folder in my .minecraft and it was there, I restarted the game but was not. How do I get my world? I have the World file
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#212 [06:17] <ttj_16> some one read me ?
#213 [06:17] <Mr_Parsnips> Hey, I really need help ASAP!
#214 [06:19] <ttj_16> Hi, yesterday I was playing minecraft in my singleplayer world and suddently my minecraft crash, then i turn off the computer and I go sleep. Today I turned on my game and my singleplayer world had disappear, but I came to the save folder in my .minecraft and it was there, I restarted the game but was not. How do I get my world? I have the World file
#215 [06:19] <Mr_Parsnips> Every time I go to play MINECRAFT when it goes to load the game it comes up with the error message: LoadLubary error 87: The parameter is incorrect - please help!!
#216 [06:20] <Mr_Parsnips> I legit just brought MINECRAFT yesterday and I can't even play it 😕
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#219 [06:24] <Guest41582> All of my spawners turned into pig spawners. How do I fix this?
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#221 [06:24] <Mr_Parsnips> tab closed
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#229 [06:49] <Mr_Parsnips> Hello?
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#238 [07:34] <Redstonewiz7> How do you transfer a xbox one map to the xbox 360?
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#246 [07:48] <Mr_Parsnips> Yo guys i need help, when i go to load minecraft (PC windows 8.1) it goes to load then pops up with the error message: LoadLibary error 87: The parameter is incorrect. I have joust got minecraft and have been unable to play it so far!
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#248 [07:52] <Mr_Parsnips> Yo guys i need help, when i go to load minecraft (PC windows 8.1) it goes to load then pops up with the error message: LoadLibary error 87: The parameter is incorrect. I have joust got minecraft and have been unable to play it so far!
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#251 [07:56] <Mr_Parsnips> Yo guys i need help, when i go to load minecraft (PC windows 8.1) it goes to load then pops up with the error message: LoadLibary error 87: The parameter is incorrect. I have joust got minecraft and have been unable to play it so far!
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#255 [08:08] <skyBlockX> http://paste.ubuntu.com/23700305/
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#258 [08:09] <skyBlockX> can you help please? I have a newest graphic driever, but the game won't launch
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#261 [08:12] <SteveEnderKiller> Hey, I'm having trouble logging into my mojang account. It says I have invalid credentials, but whenever I change my password it still gives me that message. I have tried to log into the account every 30-60 mins for the past three days and it keeps shutting me out. I don't know what to do :/
#262 [08:12] * xmrgam3rotax [xmrgam3rotax@notlogged] has quit. (Client Quit)
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#264 [08:13] <Sr_Dark_PvP> เข้าเซิฟแล้วเล่นไม่ได้
#265 [08:13] <SteveEnderKiller> Is that thai? I can't read it :P
#266 [08:14] <Sr_Dark_PvP> ok
#267 [08:16] <Sr_Dark_PvP> I do not speak English.
#268 [08:16] * skyBlockX [skyBlockX@notlogged] has quit. (Ping timeout: 195 seconds)
#269 [08:17] <SteveEnderKiller> ฉันสามารถใช้ Google แปล
#270 [08:17] <Sr_Dark_PvP> verygood
#271 [08:18] <SteveEnderKiller> ผมควรจะเขียนปัญหาของฉันอีกครั้งหรือไม่
#272 [08:18] <Sr_Dark_PvP> yes
#273 [08:19] <Sr_Dark_PvP> umm
#274 [08:19] <Sr_Dark_PvP> I Play serverMinecraft no
#275 [08:20] <SteveEnderKiller> เมื่อใดก็ตามที่ฉันพยายามที่จะเข้าสู่บัญชี Mojang ของฉันมันบอกว่าข้อมูลประจำตัวของฉันไม่ถูกต้องและทุกครั้งที่ผมเปลี่ยนพวกเขาก็ยังกล่าวว่าสิ่งเดียวกัน
#276 [08:20] <Sr_Dark_PvP> what
#277 [08:20] * Menino_Poderoso [Menino_Poderoso@notlogged] has joined #minecrafthelp
#278 [08:20] <SteveEnderKiller> Did I do something wrong?
#279 [08:20] <SteveEnderKiller> :(
#280 [08:20] <Sr_Dark_PvP> yes
#281 [08:21] * Menino_Poderoso [Menino_Poderoso@notlogged] has quit. (Client Quit)
#282 [08:22] <SteveEnderKiller> ฉันไม่สามารถเข้าสู่ระบบบัญชี Mojang ของฉัน มันบอกว่ารหัสผ่านของฉันไม่ถูกต้องแม้ว่าฉันได้เปลี่ยนมัน
#283 [08:22] <Sr_Dark_PvP> oh
#284 [08:23] <Sr_Dark_PvP> ผมเข้าเซิฟแล้วมันบอกว่าjavaอะไรสักอย่าง
#285 [08:25] <SteveEnderKiller> ฉันควรจะพยายามติดตั้ง Java อีกครั้งหรือไม่
#286 [08:25] * netherboss2dot0 [netherboss2dot0@notlogged] has joined #minecrafthelp
#287 [08:26] <Sr_Dark_PvP> thank you
#288 [08:26] <Sr_Dark_PvP> yes
#289 [08:26] <netherboss2dot0> Hi, I can't run Minecraft because of old graphics drivers. I need help finding the right driver to install the driver manually. Here's my DxDiag report: http://paste.ubuntu.com/23700395/. Thanks.
#290 [08:28] <Sr_Dark_PvP> garena
#291 [08:30] * RaiNBoW_FlaKe [RaiNBoW_FlaKe@notlogged] has joined #minecrafthelp
#292 [08:31] * iRuxy [iRuxy@notlogged] has joined #minecrafthelp
#293 [08:31] <iRuxy> Hi
#294 [08:31] <iRuxy> I need Help!
#295 [08:31] <iRuxy> My Minecraft Launcher doesnt start
#296 [08:32] <SteveEnderKiller> Do you have the latest Java installed?
#297 [08:32] <iRuxy> yes
#298 [08:32] <iRuxy> i have a pastebin..
#299 [08:32] <iRuxy> http://paste.ubuntu.com/23700416/
#300 [08:33] <iRuxy> ?
#301 [08:34] <iRuxy> I need a Driver?
#302 [08:34] <SteveEnderKiller> I'm not sure, Can't read german :P
#303 [08:34] <SteveEnderKiller> It seems the problem is either your drivers or your Java, is the screen white and then it closes?
#304 [08:35] <iRuxy> yes
#305 [08:35] <iRuxy> Use Google Traanslaate
#306 [08:37] <Andrio> netherboss2dot0, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#307 [08:37] <iRuxy> This PC is new!
#308 [08:37] <Andrio> iRuxy, looks like the launcher started all right.
#309 [08:37] <Andrio> ??> iRuxy OEM/HP/product-number
#310 [08:37] <Absol> iRuxy: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#311 [08:37] <Absol> iRuxy: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#312 [08:38] <Sr_Dark_PvP> java
#313 [08:39] <SteveEnderKiller> It wasn't Java, still can't login :/
#314 [08:39] <Sr_Dark_PvP> javaของฉันเล่นเซิฟไม่ได้
#315 [08:39] <iRuxy> I dont Understand it?
#316 [08:39] <Andrio> ??> SteveEnderKiller login/throttle
#317 [08:39] <Absol> SteveEnderKiller: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#318 [08:39] <Absol> SteveEnderKiller: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#319 [08:40] <Andrio> iRuxy, press the Esc key while holding down the Fn key
#320 [08:40] <SteveEnderKiller> I've tried to login for three days, though. The first time I try to login it says "Invalid cerdentials" then i change password and it still says the same thing.
#321 [08:40] <Andrio> hm
#322 [08:40] <SteveEnderKiller> I've tried in intervals of 45mins since yesterday
#323 [08:41] <SteveEnderKiller> And It still won't let me login
#324 [08:41] <netherboss2dot0> Andrio, not great news but good to have the answer. Thanks a lot!
#325 [08:41] <iRuxy> I press FN and ESC...
#326 [08:41] <Andrio> iRuxy, did it do anything?
#327 [08:42] <Andrio> SteveEnderKiller, you'll probably need to wait longer than 45 minutes then.
#328 [08:42] <iRuxy> no#
#329 [08:42] <Andrio> iRuxy, ok, then use the Start menu to search for HP Support Assistant
#330 [08:42] <SteveEnderKiller> Ok, I'll wait and try again.
#331 [08:42] <iRuxy> I download HP Support Asisstant...
#332 [08:42] <Andrio> o...k.
#333 [08:43] <iRuxy> Preparing to Install...
#334 [08:43] * osuka_ [osuka_@notlogged] has joined #minecrafthelp
#335 [08:43] * SteveEnderKiller [SteveEnderKiller@notlogged] has quit. (Quit: Web client closed)
#336 [08:44] <iRuxy> Ok ist Downloaded
#337 [08:44] * patrickV14 [patrickV14@notlogged] has joined #minecrafthelp
#338 [08:44] * Sr_Dark_PvP [Sr_Dark_PvP@notlogged] has quit. (Ping timeout: 195 seconds)
#339 [08:44] <iRuxy> Andrio
#340 [08:45] <Andrio> Open it
#341 [08:45] <iRuxy> I have Downloaded HP Support Assistant and now?
#342 [08:46] <Andrio> 'On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab.'
#343 [08:46] <iRuxy> AT496AV
#344 [08:47] <iRuxy> AT496AV is the Product number
#345 [08:49] * patrickV14 [patrickV14@notlogged] has quit. (Quit: Web client closed)
#346 [08:50] <iRuxy> ? so
#347 [08:50] * Mr_Parsnips [Mr_Parsnips@notlogged] has quit. (Ping timeout: 195 seconds)
#348 [08:51] <Andrio> Well, HP's site is being really slow
#349 [08:51] <iRuxy> Okay is that finish?
#350 [08:51] <Andrio> Yes
#351 [08:51] <Andrio> HP has nothing
#352 [08:52] <Andrio> iRuxy, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade or use a newer PC.
#353 [08:52] <Andrio> Or perhaps a newer graphics card
#354 [08:52] <iRuxy> Rly ?
#355 [08:52] <Andrio> yeah
#356 [08:52] <iRuxy> So i have dont a Graphics Card?
#357 [08:53] <Andrio> You have a ~7-year-old one.
#358 [08:54] <iRuxy> This PC had cost 600€ :) Santa... Why....
#359 [08:54] * toke22 [toke22@notlogged] has joined #minecrafthelp
#360 [08:54] <Andrio> o
#361 [08:54] * toke22 [toke22@notlogged] has quit. (Client Quit)
#362 [08:55] * Zeleth [Zeleth@notlogged] has joined #minecrafthelp
#363 [08:55] <iRuxy> Okay Thanks for your nice Support?
#364 [08:55] <Andrio> no problem?
#365 [08:55] <iRuxy> Bye
#366 [08:55] <Andrio> o/
#367 [08:55] * iRuxy [iRuxy@notlogged] has quit. (Quit: Web client closed)
#368 [08:56] * Zeleth [Zeleth@notlogged] has quit. (Client Quit)
#369 [08:56] * Anom4ly [Anom4ly@notlogged] has joined #minecrafthelp
#370 [08:57] <Anom4ly> I need some help with my minecraft
#371 [08:57] <Anom4ly> Anyone willing to help?
#372 [08:57] <osuka_> Anom4ly ask away
#373 [08:58] <Anom4ly> My minecraft is not opening, it is a crash and they said to update my drivers
#374 [08:58] <Anom4ly> But my drivers are up to date and it still doesnt work
#375 [08:58] <Anom4ly> http://paste.ubuntu.com/23700506/ They said to give this to Help
#376 [08:59] <osuka_> who's 'they'?
#377 [08:59] <Anom4ly> They As the hopper.minecraft.com Help
#378 [08:59] <Anom4ly> http://hopper.minecraft.net/help/pixel-format-not-accelerated/
#379 [08:59] <Anom4ly> I have tried many things to fix this problem but nothing is working so far.
#380 [09:01] <osuka_> Unfortunately, your hardware isn't supported on Windows 10
#381 [09:02] <Andrio> How can you tell?
#382 [09:02] <osuka_> Which means you'll have to do one of two things to play Minecraft on that computer
#383 [09:02] <Anom4ly> Can I buy a GPU to fix it?
#384 [09:02] <Lord_Ralex> Andrio, cpu
#385 [09:02] <Andrio> mm
#386 [09:02] <Anom4ly> a Graphics Card. Then I can download the Drivers for the graphics card and fix it, will it work?
#387 [09:02] <osuka_> I mean, you can buy a gpu and it'll proably work
#388 [09:03] <Lord_Ralex> unless someone is *crazy* and put some very new video card in it
#389 [09:03] <Anom4ly> And what are the Other ways to fix it Osuka
#390 [09:03] <osuka_> Define 'very new'
#391 [09:03] <osuka_> You either need new hardware, or a downgrade to Windows 7/8
#392 [09:03] <Anom4ly> Im buying a 9800 GT soon
#393 [09:03] <Anom4ly> Which hardware are you specifically talking about?
#394 [09:03] <Lord_Ralex> osuka_, something decent, although even a 5450 could run mc, heh
#395 [09:03] <osuka_> I mean, it's up to microsoft unfortunately
#396 [09:04] <Lord_Ralex> but not win10 supported
#397 [09:04] <Anom4ly> Osuka It is not the hardwares problem
#398 [09:04] <Anom4ly> Its the IGPU,
#399 [09:04] <osuka_> Anom4ly you might want to hold off on that 9800
#400 [09:04] <Anom4ly> Why?
#401 [09:04] <Lord_Ralex> Anom4ly, you are trying to use really old hardware on a really new OS
#402 [09:04] <Lord_Ralex> That doesn't work
#403 [09:04] <osuka_> I'm not sure it's supported either
#404 [09:04] <Lord_Ralex> You need to use an older OS to have it be supported right.
#405 [09:05] <Lord_Ralex> IF you are going to keep Windows 10, you need a video card that support it, which are the more recent cards.
#406 [09:05] <Anom4ly> Lord_Ralex, I know computer parts and how to build a computer
#407 [09:05] <Anom4ly> And I know that my hardware isnt the problem of the minecraft problem
#408 [09:05] <Lord_Ralex> Anom4ly, then you are a fool
#409 [09:05] <Anom4ly> Im blaming on the Graphics Of my Computer
#410 [09:05] <Anom4ly> :/
#411 [09:05] <osuka_> oh, would you look at that
#412 [09:05] <Anom4ly> I dont know
#413 [09:05] <Lord_Ralex> Give an entire dxdiag report then
#414 [09:05] <Anom4ly> I did
#415 [09:05] <Lord_Ralex> Instead of the cut-off one
#416 [09:05] <Lord_Ralex> You only included the top bit, you chopped off most of it
#417 [09:05] <Anom4ly> Oh
#418 [09:05] <osuka_> http://nvidia.custhelp.com/app/answers/detail/a_id/3710/~/nvidia-gpus-supported-under-windows-10
#419 [09:06] <Anom4ly> Ah yes
#420 [09:06] <osuka_> You should be okay with the 9800
#421 [09:06] <Anom4ly> Thank you osuka
#422 [09:07] <osuka_> it'll still probs run like trash though, because of your processor
#423 [09:07] <Anom4ly> Im thinkin
#424 [09:07] * PandaGamesTV [PandaGamesTV@notlogged] has joined #minecrafthelp
#425 [09:07] <Anom4ly> I got a Dual Core 2.3 GHZ
#426 [09:07] <osuka_> I wouldn't buy a 9800 and shove it in there, I'd buy another cpu if I could
#427 [09:07] <Anom4ly> It wont run trash
#428 [09:07] <osuka_> which one?
#429 [09:07] <Lord_Ralex> dude
#430 [09:07] <Lord_Ralex> how old is your hardware knowledge
#431 [09:07] <Lord_Ralex> Because "dual core 2.3GHz" is meaningless
#432 [09:07] <Anom4ly> I mean
#433 [09:08] <Anom4ly> I got a 2.3Ghz
#434 [09:08] * ternblad79 [ternblad79@notlogged] has joined #minecrafthelp
#435 [09:08] <Lord_Ralex> Because it's a REALLY old intel CPU
#436 [09:08] <Anom4ly> CPU, So im alright
#437 [09:08] <osuka_> not necessarily
#438 [09:08] <Anom4ly> I know, But it works.
#439 [09:08] <Lord_Ralex> Dude....
#440 [09:08] <Lord_Ralex> 2.3GHz is meaningless
#441 [09:08] <osuka_> Dude
#442 [09:08] <osuka_> Not all ghz are made equal
#443 [09:08] * Snowman [Snowman@notlogged] has joined #minecrafthelp
#444 [09:08] * Solar [Solar@notlogged] has joined #minecrafthelp
#445 [09:08] <Lord_Ralex> my Intel i7 which clocked at 1.7GHz would stop that thing into the ground, even if I limited it to 2 cores
#446 [09:08] <Solar> i think my acount got hacked please help
#447 [09:09] <osuka_> Solar go talk to Mojang support asap
#448 [09:09] <osuka_> let me get you a link
#449 [09:09] <Solar> ok
#450 [09:09] <Lord_Ralex> CPUs get better and faster for the same clock speeds + core count. You have a really old CPU, which means it's on really old tech. It's not that fast.
#451 [09:09] * khoiliz [khoiliz@notlogged] has joined #minecrafthelp
#452 [09:09] <Lord_Ralex> Benchmarks will even show you that.
#453 [09:09] <Solar> do u have link
#454 [09:10] * khoiliz [khoiliz@notlogged] has quit. (Client Quit)
#455 [09:10] <osuka_> Solar https://help.mojang.com/customer/en/portal/articles/361483-my-account-was-stolen
#456 [09:10] * PandaGamesTV [PandaGamesTV@notlogged] has quit. (Ping timeout: 195 seconds)
#457 [09:11] <Anom4ly> I guess you are right.
#458 [09:11] <Anom4ly> How much will a new decent CPU cost?
#459 [09:11] <osuka_> define 'decent'
#460 [09:11] <Anom4ly> Not new, Not Old.
#461 [09:11] <Lord_Ralex> Anom4ly, you'd need to do research on what you need + what you will be doing
#462 [09:11] * Solar_ [Solar_@notlogged] has joined #minecrafthelp
#463 [09:11] <Anom4ly> kk
#464 [09:11] <Solar_> i think my account got hacked
#465 [09:11] <osuka_> Solar_ assuming you didn't get the previous message so here goes https://help.mojang.com/customer/en/portal/articles/361483-my-account-was-stolen
#466 [09:12] * XPgamer123 [XPgamer123@notlogged] has joined #minecrafthelp
#467 [09:12] <Lord_Ralex> You can get decent computers as a whole for an okay price, if you go skylake, that iCPU should run MC decently, a lot better than your 9800 you were looking at.
#468 [09:12] <osuka_> Minecraft is a mostly cpu bound game
#469 [09:12] <osuka_> unless you're running glsl shaders, in which case it's going to run like trash regardless of the hardware you're running it on
#470 [09:13] <Solar_> i read it but i need customor support
#471 [09:13] * XPgamer123 [XPgamer123@notlogged] has quit. (Client Quit)
#472 [09:13] <Solar_> can i have link for that?
#473 [09:14] <Lord_Ralex> ??> Solar_ mojang/email
#474 [09:14] <Absol> Solar_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#475 [09:14] <Absol> Solar_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#476 [09:14] <osuka_> it bugs me that you can get the sweetest skylake deals now
#477 [09:15] <osuka_> I'm sitting on a haswell and I mean, I love it
#478 [09:15] <osuka_> but still
#479 [09:17] * yan_tube [yan_tube@notlogged] has joined #minecrafthelp
#480 [09:18] <yan_tube> HI! Can someone help me about what I need to do for fix it: I can login and play in one PC but not in another one. I'm not trying simultaneously.
#481 [09:18] <osuka_> What seems to be the problem on the second computer?
#482 [09:19] <yan_tube> No idea at all. Tried to disable windows defender, firewall, open as admin.. nothing change.
#483 [09:21] <yan_tube> The display is: CertificateException: No name matching authserver.mojang.com found.
#484 [09:21] * Solar [Solar@notlogged] has quit. (Ping timeout: 195 seconds)
#485 [09:22] <yan_tube> At browser, I can login at minecraft.net in one PC (who works correctly) and not in another.
#486 [09:22] <osuka_> ??> yan_tube win/dxdiag
#487 [09:22] <Absol> yan_tube: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#488 [09:22] * Solar_ [Solar_@notlogged] has quit. (Ping timeout: 195 seconds)
#489 [09:22] <osuka_> Oh, my bad
#490 [09:22] <osuka_> Ignore that
#491 [09:22] <osuka_> ??> yan_tube win/hjw
#492 [09:22] <osuka_> ??> yan_tube win/hjt
#493 [09:24] <yan_tube> thank you! i will try!
#494 [09:24] * ionswan [ionswan@notlogged] has joined #minecrafthelp
#495 [09:25] <osuka_> ??> yan_tube toold/hjt
#496 [09:25] <osuka_> ??> yan_tube tools/hjt
#497 [09:25] <Absol> yan_tube: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#498 [09:25] <Absol> yan_tube: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#499 [09:25] <ionswan> I don't like Minecraft. how can i take my money back?:(
#500 [09:26] <ternblad79> hello! i bought MC via paypal to my son. now when he wants to play we cannot login. I Try "reset password" with my mail (that is correct and the one that was used on registration) but i dont get any mail.. it is not markes as spam either..
#501 [09:26] * xmrgam3rotax [xmrgam3rotax@notlogged] has joined #minecrafthelp
#502 [09:27] * ionswan [ionswan@notlogged] has quit. (Client Quit)
#503 [09:29] * xmrgam3rotax_ [xmrgam3rotax_@notlogged] has joined #minecrafthelp
#504 [09:29] * xmrgam3rotax_ [xmrgam3rotax_@notlogged] has quit. (Client Quit)
#505 [09:29] * xmrgam3rotax [xmrgam3rotax@notlogged] has quit. (Client Quit)
#506 [09:32] <yan_tube> hey osuka_ and Absol, the link of log made with HiJackThis: http://paste.ubuntu.com/23700664
#507 [09:32] * Edy [Edy@notlogged] has joined #minecrafthelp
#508 [09:32] * PearlAhead [PearlAhead@notlogged] has joined #minecrafthelp
#509 [09:33] <PearlAhead> Hey
#510 [09:33] <osuka_> hey
#511 [09:33] <PearlAhead> So im not sure if my account is locked or something but i change my password and i still can't log onto my account
#512 [09:33] <PearlAhead> but i can log on my account on a vpn
#513 [09:33] <osuka_> yan_tube Absol is a bot but I'll take a look at it
#514 [09:34] <yan_tube> Oh! Ok, thank you osuka_!
#515 [09:34] <osuka_> ??> yan_tube info/mcleaks
#516 [09:34] <Absol> yan_tube: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#517 [09:34] <Absol> yan_tube: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#518 [09:35] * Gilberto [Gilberto@notlogged] has joined #minecrafthelp
#519 [09:35] <Edy> Hello. I'm about to install Minecraft for PC (Java) for my dauther, but I'm not sure if I should redeem the gift cards into her account (minor aged) or at my account. For the istallation I will need to use my user in the Windows (admin).
#520 [09:35] <Gilberto> hellp
#521 [09:35] <Gilberto> hello
#522 [09:36] <Gilberto> hy
#523 [09:36] <PearlAhead> to download the game you have to use the pc in admin
#524 [09:36] <PearlAhead> but it doesn't matter what email you make the account on
#525 [09:36] <PearlAhead> osuka_ are you there?
#526 [09:37] <Gilberto> yes
#527 [09:37] <Edy> But she will need to enter her Mojang account in order to play, right?
#528 [09:38] <PearlAhead> for the first t ime
#529 [09:38] <PearlAhead> it should be saved after that
#530 [09:38] <PearlAhead> unless you logout change password or something similar to that
#531 [09:38] <yan_tube> Thank you Osuka_! I will follow your tip.
#532 [09:38] <Gilberto> The Technic Platform is not executing, can you help me?
#533 [09:38] <osuka_> you're verty welcome
#534 [09:39] <osuka_> PearlAhead yes I'm here, though people will idle on irc frequently. Be patient
#535 [09:39] <osuka_> Gilberto we don't usually do mods here
#536 [09:39] <Edy> Ok, so best option: Redeem into her account (so she is also able to buy additional stuff like skins afterwards), download the instalation files, log as admin, install it into the pc and then let her log into it with her account.
#537 [09:39] <PearlAhead> You shouldn't have to buy skins
#538 [09:39] <PearlAhead> on pc
#539 [09:40] <PearlAhead> that's only on the xbox version
#540 [09:40] <osuka_> Edy your Mojang account is completely separate from your Windows account
#541 [09:40] <PearlAhead> which is verry pathetic
#542 [09:40] <osuka_> and you shouldn't have to buy skins on the pc version
#543 [09:40] <Gilberto> Okay, sorry, I thought you could help me
#544 [09:40] * ternblad79 [ternblad79@notlogged] has quit. (Ping timeout: 195 seconds)
#545 [09:40] <osuka_> PearlAhead for account issues, check http://is.gd/mc_acct
#546 [09:41] <PearlAhead> you don't understand
#547 [09:41] <PearlAhead> it says that i cant log on my account
#548 [09:41] <PearlAhead> and i changed the password
#549 [09:41] <PearlAhead> i can only log onto it on a vpn
#550 [09:41] <PearlAhead> not with my ip
#551 [09:41] <PearlAhead> have they banned my ip from mojang?
#552 [09:42] <Edy> Ok, so I would also not been doing wrong by redeeming the gift cards into my account. She will also be able to play it under her Windows PC user and her Mojang account.
#553 [09:42] <PearlAhead> Yes
#554 [09:42] <PearlAhead> Mojang account and Microsoft accounts are 2 separate things
#555 [09:43] <PearlAhead> i'm legit gonna fucking hit off mojang
#556 [09:43] <Absol> PearlAhead: Please keep it civil
#557 [09:43] <Gilberto> I bought a minecraft account these days and it has not arrived yet, what do I do?
#558 [09:43] <Edy> Ok, because on Windows10 edition (App version) it is a nightmare ... it installs only on a single user inside the Windows10.
#559 [09:44] <osuka_> PearlAhead how about you hit off your network administrator or isp
#560 [09:44] <osuka_> mojang doesn't blacklist ip blocks as far as I know
#561 [09:44] <Gilberto> Edy I bought a minecraft account these days and it has not arrived yet, what do I do?
#562 [09:45] <Edy> i.e. Microsoft did a "great job" creating the App concept. Now you install a program for a single user and not on the PC anymore. Weird!
#563 [09:45] <Gilberto> ??????
#564 [09:45] <Gilberto> i.e. Microsoft did a "great job" creating the App concept. Now you install a program for a single user and not on the PC anymore. Weird!
#565 [09:46] <Gilberto> I bought a minecraft account these days and it has not arrived yet, what do I do?
#566 [09:46] <Edy> --> Gilberto You do not buy a Mojang account ... you simply complete the sign in and it's done.
#567 [09:47] * PearlAhead [PearlAhead@notlogged] has quit. (Ping timeout: 195 seconds)
#568 [09:47] <Edy> --> Gilberto, see the first part of https://help.mojang.com/customer/en/portal/articles/816435-redeeming-a-prepaid-card-or-gift-code
#569 [09:47] <Gilberto> do not. I bought a Minecraft account on the site: minecraft.net and the key did not arrive
#570 [09:48] <Edy> I can't help you. My buying process was with gift cards.
#571 [09:48] <Edy> Bye.
#572 [09:48] <Edy> Bye.
#573 [09:49] * Edy [Edy@notlogged] has left #minecrafthelp
#574 [09:49] <yan_tube> Just as feedback Osuka_, cleaning host at systen here and it works. I just deleted the file at ../drives/etc/, crazy thing but, if solved are, it's great! :D
#575 [09:49] <Gilberto> ???
#576 [09:49] <Gilberto> --> Edy do not. I bought a Minecraft account on the site: minecraft.net and the key did not arrive
#577 [09:50] <osuka_> yan_tube clean the file doesn't mean delete it
#578 [09:50] <osuka_> that's a system file and you shouldn't have deleted it entirely
#579 [09:52] * Bob [Bob@notlogged] has joined #minecrafthelp
#580 [09:52] <Gilberto> ????????????????????????????????????????????
#581 [09:52] <Bob> my minecraft launcher will not change to the new format despite my game being at 1.11
#582 [09:53] <yan_tube> Osuka_, you is right. I know that can result in a correlate damage at system, but was the unique way (rewrite the file are not available and I'm the admin at PC).
#583 [09:53] <osuka_> you have to run the text editor as admi
#584 [09:54] <yan_tube> Osuka_, my guess is that the system recreate the file automatically to works and nothing be damaged.
#585 [09:54] <mattym> yan_tube, You didnt have anything else in the hosts file, what you did will be fine.
#586 [09:56] <yan_tube> Hey mattym, thank you!
#587 [09:56] * WidoGames [WidoGames@notlogged] has joined #minecrafthelp
#588 [09:56] <WidoGames> hi?
#589 [09:56] <WidoGames> help pli
#590 [09:56] <WidoGames> help plis
#591 [09:56] <yan_tube> Have a great day! I'm going out. Happy holidays for all!
#592 [09:56] * VeQzy [VeQzy@notlogged] has joined #minecrafthelp
#593 [09:56] <WidoGames> minecraft crashed
#594 [09:57] * yan_tube [yan_tube@notlogged] has quit. (Quit: Web client closed)
#595 [09:57] <VeQzy> I can't login to minecraft, i have migrated it to my mojang account and i am using my email to login. I have reset my password several times but this does not seem to help.
#596 [09:58] <WidoGames> hi??
#597 [09:59] * Gilberto [Gilberto@notlogged] has quit. (Ping timeout: 195 seconds)
#598 [10:01] * VeQzy [VeQzy@notlogged] has quit. (Ping timeout: 195 seconds)
#599 [10:05] <WidoGames> hello
#600 [10:05] <WidoGames> staff?
#601 [10:06] * joao [joao@notlogged] has joined #minecrafthelp
#602 [10:09] <mattym> ??> WidoGames launcher/crash-log
#603 [10:09] <Absol> WidoGames: We need to see your crash log, which appears after a crash.
#604 [10:09] <Absol> WidoGames: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#605 [10:09] * netherboss2dot0 [netherboss2dot0@notlogged] has quit. (Quit: Web client closed)
#606 [10:12] * WidoGames [WidoGames@notlogged] has quit. (Ping timeout: 195 seconds)
#607 [10:16] * WidoGames [WidoGames@notlogged] has joined #minecrafthelp
#608 [10:17] <WidoGames> suport?
#609 [10:17] <WidoGames> helpppp
#610 [10:17] <mattym> ??> WidoGames launcher/crash-log
#611 [10:17] <Absol> WidoGames: We need to see your crash log, which appears after a crash.
#612 [10:17] <Absol> WidoGames: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#613 [10:17] <WidoGames> mattym
#614 [10:17] <WidoGames> http://paste.ubuntu.com/23700766/
#615 [10:18] <mattym> WidoGames, Download and Install the file from this page http://www.nvidia.com/download/driverResults.aspx/82758/en-us
#616 [10:18] * Meg [Meg@notlogged] has joined #minecrafthelp
#617 [10:19] * Sony [Sony@notlogged] has joined #minecrafthelp
#618 [10:20] <Sony> Hallo son of dog can you help me the game is day crash report
#619 [10:20] <Meg> I am getting an error message of a fatal error has been detected by the Java runtime environment, any ideas?
#620 [10:20] <mattym> Sony, You can start by asking nicely.
#621 [10:20] <mattym> ??> Meg launcher/crash-log
#622 [10:20] <Absol> Meg: We need to see your crash log, which appears after a crash.
#623 [10:20] <Absol> Meg: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#624 [10:21] * Calmo18 [Calmo18@notlogged] has joined #minecrafthelp
#625 [10:21] <Calmo18> Can anyone help me i have serious logging on issues?
#626 [10:22] <mattym> Calmo18, What happens when you try to log in?
#627 [10:22] * joaquin [joaquin@notlogged] has joined #minecrafthelp
#628 [10:23] <Calmo18> Error! Request denied pops up when i try and change email i have forgotten my password and i have tried to get them to change it but they haven't sent me an email back for me to change it
#629 [10:23] <Calmo18> so i tried to change email in case it was my old one which got deactivated due to inactivity
#630 [10:23] * Ivailo [Ivailo@notlogged] has joined #minecrafthelp
#631 [10:24] <mattym> Calmo18, How are you attempting to change the email, if you cant log into the account?
#632 [10:24] <Calmo18> https://account.mojang.com/changeemail/request
#633 [10:24] <Ivailo> Can i buy minecraft with maestro card ?
#634 [10:24] <mattym> Calmo18, What is your ingame name?
#635 [10:25] <Calmo18> Same as this Calmo18
#636 [10:25] <Ivailo> i want to buy minecraft
#637 [10:25] <Calmo18> Ivalio, im sure you can
#638 [10:25] <mattym> Ivailo, You will have to try and see.
#639 [10:25] <mattym> Ivailo, There are different accepted payments depending on the region you live in.
#640 [10:25] <mattym> Calmo18, Are you sure you entered the correct email you want to switch from?
#641 [10:26] <Meg> Hello, the link for the error message is http://paste.ubuntu.com/23700902
#642 [10:26] * WidoGames [WidoGames@notlogged] has quit. (Ping timeout: 195 seconds)
#643 [10:26] <mattym> ??> Meg win/dxdiag
#644 [10:26] <Absol> Meg: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#645 [10:27] * MCDude16 [MCDude16@notlogged] has joined #minecrafthelp
#646 [10:27] <Calmo18> yes i had an old email when i was a kid that i used all the time and i used that email when i bought minecraft since i migrated it over i didn't change it until i tried today
#647 [10:28] <mattym> Calmo18, Who is the provider for that email?
#648 [10:28] <Calmo18> then when trying to change it it has kicked me out of everything even when i was logged onto minecraft on a v old laptop
#649 [10:28] <Calmo18> Well it's hotmail so Microsoft
#650 [10:28] <mattym> ??> Calmo18 account/email-missing
#651 [10:28] <Absol> Calmo18: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#652 [10:28] <Absol> Calmo18: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#653 [10:28] * Ivailo [Ivailo@notlogged] has quit. (Client Quit)
#654 [10:29] <mattym> Calmo18, You will probably need to end up doing the last step, which is contacting Mojang to have them fix it for you.
#655 [10:29] * HerrKompetenz [HerrKompetenz@notlogged] has joined #minecrafthelp
#656 [10:30] <Calmo18> I have already done that via email but i dont have my transaction code anymore i bought it around 2012 (whenever 1.0.0 was released) and that code will be in my old email...which got deactivated
#657 [10:30] <Calmo18> hense i wont have anything but my Username to show them it's really me
#658 [10:30] <mattym> ??> Calmo18 account/trans-id
#659 [10:30] <Absol> Calmo18: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#660 [10:30] <mattym> Calmo18, Check the link Absol wrote
#661 [10:30] <mattym> Calmo18, See if you have another way to recover that ID, you WILL need it.
#662 [10:31] <MCDude16> Hi, I have a problem with my log in, one day it just randomly wouldn't let me log in? (I use the 1.6.1 launcher). I have use the same password since the start, so I haven't forgotten it, and I have only ever used one email, hence it being my Minecraft one. Does anyone have any idea why this might happen? Also, when I ask for a password reset I never receive an email on how to do so, which makes me think that it d
#663 [10:31] <mattym> MCDude16, Who is your email provider?
#664 [10:31] * peter [peter@notlogged] has joined #minecrafthelp
#665 [10:31] <MCDude16> Microsoft / Outlook
#666 [10:31] <mattym> MCDude16, Thats a client, what is after the @ in your email address
#667 [10:31] * peter [peter@notlogged] has quit. (Client Quit)
#668 [10:31] <Calmo18> hmmm funny you have a similar issue as me
#669 [10:31] <MCDude16> @outlook.com
#670 [10:32] <mattym> MCDude16, Check any spam/junk folders?
#671 [10:32] <MCDude16> Have done, nothing
#672 [10:32] <mattym> MCDude16, Ingame username?
#673 [10:32] <MCDude16> MCDude16
#674 [10:32] <MCDude16> :P
#675 [10:32] <Calmo18> Also about that link they are wanting my old email address i cant give them it because it doesn't exist anymore
#676 [10:33] <mattym> Calmo18, They just need the address
#677 [10:33] <Calmo18> ah ok
#678 [10:33] <mattym> Calmo18, It doenst need to work
#679 [10:33] <mattym> MCDude16, Are you sure its the correct email you are checking?
#680 [10:33] <HerrKompetenz> i had problem withe the login, every time i trie to login minecraft cant conect to the server and i have to lock if i am online or if minecraft is blocked but when i close my firewall the problem is still there.
#681 [10:33] <mattym> ??> HerrKompetenz tools/hjt
#682 [10:33] <Absol> HerrKompetenz: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#683 [10:33] <Absol> HerrKompetenz: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#684 [10:34] <MCDude16> Yes, I always use that email, I have a second email, but I never use it
#685 [10:34] <mattym> ??> MCDude16 account/send-email
#686 [10:34] <Absol> MCDude16: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#687 [10:34] <Absol> MCDude16: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#688 [10:34] * AlexMemass [AlexMemass@notlogged] has joined #minecrafthelp
#689 [10:35] <MCDude16> Thanks a lot, will try that out :)
#690 [10:35] * AlexMemass [AlexMemass@notlogged] has quit. (Client Quit)
#691 [10:35] * HerrKompetenz [HerrKompetenz@notlogged] has quit. (Quit: Web client closed)
#692 [10:36] * AlexMemass [AlexMemass@notlogged] has joined #minecrafthelp
#693 [10:36] * cyphase [cyphase@notlogged] has quit. (Ping timeout: 206 seconds)
#694 [10:36] <AlexMemass> who can helo me?
#695 [10:37] <AlexMemass> pls... i've change name but when i enter, the name is the same of the precedent
#696 [10:38] <Meg> The link is now http://paste.ubuntu.com/23701019
#697 [10:38] * MCDude16 [MCDude16@notlogged] has quit. (Quit: Web client closed)
#698 [10:38] <mattym> Meg, Make sure you copy the full report onto the paste site and get me the new link.
#699 [10:41] * joaquin_ [joaquin_@notlogged] has joined #minecrafthelp
#700 [10:41] <Meg> Sorry... Not w it is http://paste.ubuntu.com/23701043
#701 [10:41] <mattym> Meg, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#702 [10:43] * joaquin_ [joaquin_@notlogged] has quit. (Client Quit)
#703 [10:43] <Meg> Thanks, not very computer savvy, what graphics card do I need?
#704 [10:43] <Meg> Thanks, not very computer savvy, what graphics card do I need?
#705 [10:43] * Vaevictus [Vaevictus@notlogged] has left #minecrafthelp
#706 [10:43] <joaquin> DxDiag
#707 [10:43] <mattym> Meg, Your best bet would be a new PC or downgrading. I cant suggest adding anything to the older hardware.
#708 [10:44] <mattym> joaquin, What is the problem you are having?
#709 [10:47] * joaquin [joaquin@notlogged] has quit. (Quit: Web client closed)
#710 [10:49] * cyphase [cyphase@notlogged] has joined #minecrafthelp
#711 [10:53] * MCDude16 [MCDude16@notlogged] has joined #minecrafthelp
#712 [10:55] <MCDude16> Right, so I sent an email through the link that was given to me here, but one thing, I couldn't find my transaction ID. My brother was the one who bought it for me in my name on my email, I deleted it years ago. He did it from his bank card but it was not sent as a gift. There is no way to recover it through my email, any other way how to do so?
#713 [10:56] <mattym> MCDude16, Do you remember the year it was purchased?
#714 [10:57] <MCDude16> Maybe 2010, 2011? I can tell you it's was an old version account
#715 [10:57] <MCDude16> Not sure on the year
#716 [10:57] <mattym> ??> MCDude16 account/trans-id
#717 [10:57] <Absol> MCDude16: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#718 [10:58] <MCDude16> Thanks :)
#719 [10:58] <mattym> MCDude16, Check the link from Absol, try the instructions on recovering and ID from Skrill.
#720 [10:58] <mattym> MCDude16, If it was earlier than you think, just wait for the reply from the form you already sent Mojang
#721 [10:59] * MCDude16 [MCDude16@notlogged] has quit. (Quit: Web client closed)
#722 [11:01] * MCDude16 [MCDude16@notlogged] has joined #minecrafthelp
#723 [11:02] <MCDude16> I thought I would quickly pop back in, If I was unable to obtain the Transaction ID, but had other proof of ownership, would my request still be accepted?
#724 [11:02] <mattym> MCDude16, There is no other proof as far as Mojang is concerned.
#725 [11:02] <MCDude16> Well crap.
#726 [11:02] <mattym> MCDude16, You will have to wait for the reply and see what they want you to do.
#727 [11:02] <MCDude16> Okay
#728 [11:03] * Nicole [Nicole@notlogged] has joined #minecrafthelp
#729 [11:04] * Nicole is now known as Guest85176
#730 [11:04] <Guest85176> I bought my son minecraft online for christmas and I am having trouble figuring out why he cannot play can someone help me
#731 [11:05] <mattym> Guest85176, Can you describe what happens when you try?
#732 [11:06] * MCDude16 [MCDude16@notlogged] has quit. (Ping timeout: 195 seconds)
#733 [11:06] <Guest85176> I hit play and the screen goes away then a pops back up with "Java Hotspot 64 bit server vm warning
#734 [11:06] <mattym> ??> Guest85176 launcher/crash-log
#735 [11:06] <Absol> Guest85176: We need to see your crash log, which appears after a crash.
#736 [11:06] <Absol> Guest85176: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#737 [11:06] <Guest85176> okay
#738 [11:07] * Nova7YT [Nova7YT@notlogged] has joined #minecrafthelp
#739 [11:07] <Guest85176> Completely ignored arguments: [--nativeLauncherVersion, 307] [09:07:07] [Client thread/INFO]: Setting user: WoodenPinocchio [09:07:12] [Client thread/INFO]: LWJGL Version: 2.9.4 # # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000005818a59f, pid=4452, tid=3996 # # JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18) # Java VM:
#740 [11:08] * ploscar [ploscar@notlogged] has joined #minecrafthelp
#741 [11:08] <Guest85176> hope that is what you were looking for
#742 [11:08] <Nova7YT> Need help updating graphic drivers http://paste.ubuntu.com/23701144/
#743 [11:08] * KrystineParks22 [KrystineParks22@notlogged] has quit. (Ping timeout: 195 seconds)
#744 [11:08] <mattym> Guest85176, Read all the instructions
#745 [11:08] <mattym> Nova7YT, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#746 [11:09] <ploscar> on the minecraft website, it said the minimum Mac OS X requirement was 10.7.5, whcih i have. BUt when I try to download, it says the requirement is 10.8. What do I do?
#747 [11:09] <Nova7YT> Ok, thank you
#748 [11:10] <mattym> ploscar, Where are these requirements listed that you are seeing?
#749 [11:11] <ploscar> the faq on mojang
#750 [11:11] <mattym> ploscar, Can you link it please.
#751 [11:12] <Guest85176> how do i reinstall windows or windows 10?
#752 [11:12] * Nova7YT [Nova7YT@notlogged] has quit. (Ping timeout: 195 seconds)
#753 [11:12] <Guest85176> google it and find a download?
#754 [11:12] <mattym> Guest85176, Read the info told to you, not others
#755 [11:13] <mattym> Guest85176, I sell need you to get me the crash log the way it was asked for
#756 [11:13] <Guest85176> oh i thought i pasted it in here up there
#757 [11:13] <mattym> Guest85176, Yes and I need the link to that paste
#758 [11:15] <mattym> ??> Guest85176 launcher/crash-log
#759 [11:15] <ploscar> well, here's one issue. on minecraft.net, all it says is OS X https://minecraft.net/en/download/?ref=bm
#760 [11:15] <Absol> Guest85176: We need to see your crash log, which appears after a crash.
#761 [11:15] <Absol> Guest85176: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#762 [11:16] <mattym> Guest85176, Read all the instructions again^
#763 [11:16] <Guest85176> Completely ignored arguments: [--nativeLauncherVersion, 307] [09:07:07] [Client thread/INFO]: Setting user: WoodenPinocchio [09:07:12] [Client thread/INFO]: LWJGL Version: 2.9.4 # # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000005818a59f, pid=4452, tid=3996 # # JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18) # Java VM:
#764 [11:16] <mattym> Guest85176, Am i talking to the adult or the child?
#765 [11:16] <Guest85176> that is everything that pops up after it goes away
#766 [11:17] <Guest85176> your are talking to the adult
#767 [11:17] <mattym> ploscar, Download the Alternate Mac launcher, from here minecraft.net/download/alternative
#768 [11:17] <mattym> ploscar, Then please act like one and actually read all the instructions
#769 [11:17] <mattym> er
#770 [11:17] <mattym> Guest85176, \Then please act like one and actually read all the instructions
#771 [11:17] * Thisguy_ [Thisguy_@notlogged] has joined #minecrafthelp
#772 [11:20] <Guest85176> sorry did not realize that was for me it is hard to tell when all the chat is so clustered and close together I will paste it in the site and get back to you
#773 [11:21] * jamie_schotman [jamie_schotman@notlogged] has joined #minecrafthelp
#774 [11:21] <jamie_schotman> http://paste.ubuntu.com/23701284/
#775 [11:21] <jamie_schotman> can you please help me
#776 [11:21] <mattym> jamie_schotman, One moment
#777 [11:21] <jamie_schotman> okey
#778 [11:23] <ploscar> mattym, i think you may have confused me with someone else. i am an adult, too, but you are mixing me up with 85176. no need to dis either of us.
#779 [11:23] <ploscar> meanwhile, i found the alternative launcher.
#780 [11:23] <mattym> ploscar, Yes, I said that
#781 [11:23] <mattym> jamie_schotman, Download and Install the most recently dated Radeon Software from this page http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064
#782 [11:24] <ploscar> thanks. can you be an adult and say you're welcome?
#783 [11:24] <jamie_schotman> oke, i'm going to try it'
#784 [11:24] <Lord_Ralex> ploscar, I would not push it
#785 [11:24] * ploscar [ploscar@notlogged] has quit. (Quit: Web client closed)
#786 [11:24] <Guest85176> Ive read the instructions very carefully pasted the log into that ubuntu website and it has done absolutely nothing where am I suppose to get this information from ?
#787 [11:25] * Sony [Sony@notlogged] has quit. (Ping timeout: 195 seconds)
#788 [11:25] <mattym> Guest85176, Re-read the last part of the instructions
#789 [11:26] <mattym> Guest85176, Once it has been pasted to the site, we need the link to the page it creates for you.
#790 [11:27] <Guest85176> Click "Paste!", then share with us the link (the URL) that it takes you to. ........ it never created a link for me to give to you is what im trying to say
#791 [11:29] <mattym> Guest85176, Did you forget to enter something in the poster box?
#792 [11:29] <Guest85176> i entered a name and pasted everything in that was in the crash log
#793 [11:30] <mattym> Guest85176, Did you hit the paste button, and has it now take you to a page with the crash, one which you can no longer edit
#794 [11:30] <Guest85176> it says in bold letters at the top i pasted this on this day at this time on this date
#795 [11:31] <mattym> Guest85176, Right, then get us the link/url to that page
#796 [11:31] <Guest85176> http://paste.ubuntu.com/23701286/
#797 [11:31] <mattym> ??> Guest85176 win/dxdiag
#798 [11:31] <Guest85176> i hope that is what you need
#799 [11:31] <Absol> Guest85176: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#802 [11:36] <Guest85176> again im not very tech savvy so this question may seem naive to you ... I do a lot of my med school work on here and i dont want to lose all the set ups and saved worked on here those instructions on that site wont mess my stuff up will it?
#803 [11:36] * jamie_schotman [jamie_schotman@notlogged] has joined #minecrafthelp
#804 [11:37] <jamie_schotman> I did what you asked me to do
#805 [11:37] <jamie_schotman> what do I have to do now
#806 [11:39] <jamie_schotman> someone?
#807 [11:40] <mattym> jamie_schotman, Did you install the driver you downloaded?
#808 [11:40] <mattym> Guest85176, No
#809 [11:40] <mattym> Guest85176, Its just getting a diagnostic log
#810 [11:40] <Guest85176> okay thank you matt
#811 [11:41] <Guest85176> do you want me to come back here with the log or should it be self explanatory
#812 [11:41] <jamie_schotman> you asked me to download that link and that's what I've done
#813 [11:42] <jamie_schotman> So what do I have to do now?
#814 [11:42] <mattym> Guest85176, Need the link again
#815 [11:43] <mattym> jamie_schotman, The rest of what i said, install it. Follow any directions it gives you
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#820 [11:50] <jmvaldes18> java.lang.NullPointerException: group
#821 [11:50] * HerBoy [HerBoy@notlogged] has joined #minecrafthelp
#822 [11:50] <mattym> ??> jmvaldes18 tools/hjt
#823 [11:50] <Absol> jmvaldes18: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#824 [11:50] <Absol> jmvaldes18: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#826 [11:52] <jmvaldes18> Neto
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#828 [11:54] * mircofigo [mircofigo@notlogged] has quit. (Client Quit)
#829 [11:54] <jmvaldes18> java.lang.NullPointerException: group
#830 [11:54] <mattym> jmvaldes18, Do the instructions Absol wrote
#831 [11:55] <jmvaldes18> Do a scan and save a log file neto
#832 [11:56] <jmvaldes18> Do a scan and save a log file. Neto
#833 [11:56] <mattym> jmvaldes18, What?
#834 [11:57] * Nicole [Nicole@notlogged] has joined #minecrafthelp
#835 [11:57] <jmvaldes18> Thank you!
#836 [11:58] * Nicole is now known as Guest17804
#837 [11:58] <jmvaldes18> Good Bie
#838 [11:59] <Guest17804> is that mattm feller still in here
#839 [11:59] <mattym> Guest17804, yES
#840 [11:59] <mattym> Yes*
#841 [11:59] <Guest17804> hey its the lady who you gave a hard time about not following directions... I did everything and i have the url but who am i suppose to give it to?
#842 [12:00] <mattym> Guest17804, Here
#843 [12:00] <Guest17804> http://paste.ubuntu.com/23701465/
#844 [12:00] <mattym> Guest17804, Ok one moment
#845 [12:00] <mattym> Guest17804, And you did that report on the same computer having the issue right?
#846 [12:01] * nana [nana@notlogged] has joined #minecrafthelp
#847 [12:01] <Guest17804> yes i thought it made sense to do it?
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#850 [12:02] <Guest17804> let me guess though ... i did not follow instructions :/
#851 [12:02] <mattym> Guest17804, Yeah thats correct. Its just got unexpected info
#852 [12:02] <mattym> to your first message
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#854 [12:03] <mattym> Guest17804, Did the game ever work, or is it freshly installed?
#855 [12:03] * c418 [c418@notlogged] has quit. (Client Quit)
#856 [12:03] <Guest17804> okay so should I copy it into my email and get it from another computer and do the same thing
#857 [12:04] <mattym> Guest17804, No
#858 [12:04] <jamie_schotman> it doesn't work
#859 [12:04] <jamie_schotman> ...
#860 [12:04] <Guest17804> it is freshly installed someone told me the game works it is my java that is having problems?
#861 [12:04] <Guest17804> it is freshly installed someone told me the game works it is my java that is having problems?
#862 [12:04] * Dragonjosh [Dragonjosh@notlogged] has left #minecrafthelp
#863 [12:04] <mattym> Guest17804, You did it correctly
#864 [12:04] <mattym> jamie_schotman, After the program was done, it should have told you to restart the PC
#865 [12:04] <jamie_schotman> it did
#866 [12:04] <mattym> jamie_schotman, Then restart
#867 [12:05] <jamie_schotman> and i'm back now
#868 [12:05] <mattym> ??> Guest17804 oem/hp/product-number
#869 [12:05] <Absol> Guest17804: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#870 [12:05] <Absol> Guest17804: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#871 [12:06] <jamie_schotman> http://paste.ubuntu.com/23701527/
#872 [12:06] <Guest17804> matt what do you mean?
#873 [12:06] <mattym> jamie_schotman, YOu need to restart the computer
#874 [12:06] <jamie_schotman> oke wait
#875 [12:06] <jamie_schotman> brb
#876 [12:07] <mattym> Guest17804, Read the info Absol wrote. It has instructions on how to find the full HP Product number.
#877 [12:07] * Lunar [Lunar@notlogged] has joined #minecrafthelp
#878 [12:07] <mattym> Guest17804, I need it to find/confirm some details
#879 [12:07] * Lunar is now known as Guest52167
#880 [12:08] <Guest52167> Hey I have a question about realms
#881 [12:08] <Guest17804> i lost that site info can i trouble you for it ... again ... sorry im a pain
#882 [12:09] <Guest17804> nvm I took a picture of it with my phone
#883 [12:09] <Guest52167> I just renewed my realm and it still says realm expired
#884 [12:09] * jamie_schotman_ [jamie_schotman_@notlogged] has joined #minecrafthelp
#885 [12:09] * jamie_schotman [jamie_schotman@notlogged] has quit. (Ping timeout: 195 seconds)
#886 [12:10] <jamie_schotman_> i'm back
#887 [12:10] <mattym> Guest17804, Was not a site, let me sent instructions again
#888 [12:10] <mattym> ??> Guest17804 oem/hp/product-number
#889 [12:10] <Absol> Guest17804: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#890 [12:10] <Absol> Guest17804: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#891 [12:10] <mattym> Guest52167, How long ago did you complete the renewal process?
#892 [12:11] <Guest52167> About 30 minutes ago
#893 [12:11] <mattym> Guest52167, Yeah im not sure how long it takes to process, and we are not to familiar with Realms issues here.
#894 [12:11] <mattym> Guest52167, Try the forums.
#895 [12:11] <Guest52167> Okay
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#898 [12:13] <Gameer> Is there a problem currently with purchasing Minecraft on their website? I am having difficulties making this purchase, and have verified all my payment info to be correct. Perhaps it's not a problem on my end? Thanks!
#899 [12:14] <mattym> Gameer, What type of payment method are you using?
#900 [12:15] <Guest17804> where the f is fn
#901 [12:15] <Gameer> credit card
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#904 [12:16] <mattym> Guest17804, Usually between the left Ctrl and Windows key on the keyboard
#905 [12:16] <mattym> Gameer, Is it a regular credit card, or a pre-paid/gift credit card?
#906 [12:16] <Gameer> Regular credit card, and I have also checked the funds
#907 [12:17] <jamie_schotman_> sight...
#908 [12:17] <jamie_schotman_> it doesn't work
#909 [12:17] * Dark_Arrow_HD [Dark_Arrow_HD@notlogged] has joined #minecrafthelp
#910 [12:17] <jamie_schotman_> damnit
#911 [12:17] <mattym> jamie_schotman_, Yeah, you will need to contact Acer.
#912 [12:17] <Dark_Arrow_HD> hello
#913 [12:17] <jamie_schotman_> facking ACER
#914 [12:17] <jamie_schotman_> facking ACER
#915 [12:17] * okay [okay@notlogged] has left #minecrafthelp
#916 [12:17] <mattym> jamie_schotman_, You have a model where they put two opposing bits of graphics hardware in, recent updates have made this problematic.
#917 [12:18] <Guest17804> ct name :produhp pavilion dv4 notebook pc processor name: intel(r) core(tm)2 duo cpu t6600 @ 2.20Ghz keyboard revision: 99.b4
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#919 [12:18] <mattym> Gameer, Did you call the card provider, and make sure they are not preventing international transactions from going through?
#920 [12:18] <jamie_schotman_> Why cant i delete one
#921 [12:18] <Guest17804> did you need my serial number and virtualization supported too?
#922 [12:18] <mattym> Guest17804, No
#923 [12:19] <mattym> Guest17804, None of that info is right
#924 [12:19] <mattym> Guest17804, It should list one as a Product Number, tho the serial should work
#925 [12:19] <Guest17804> well i found fn and punched it in with esc
#926 [12:19] <mattym> jamie_schotman_, Cause you cannot 'delete' physical hardware.
#927 [12:19] <Guest17804> cnd941346s
#928 [12:19] <jamie_schotman_> ugh
#929 [12:19] <jamie_schotman_> everything is shit
#930 [12:19] <Absol> jamie_schotman_: Please keep it civil
#931 [12:20] <jamie_schotman_> ow sorry
#932 [12:20] <jamie_schotman_> i'm depressed
#933 [12:21] <mattym> Guest17804, Ok, download and install this file http://ftp.hp.com/pub/softpaq/sp45501-46000/sp45590.exe
#934 [12:21] <Guest17804> there is an advanced option when i push those 2 in together would that help out?
#935 [12:21] <Guest17804> okay will do brb
#936 [12:21] <mattym> Guest17804, No, the serial number got me what was needed form HP
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#938 [12:21] <mattym> from*
#939 [12:22] * Hrvoje [Hrvoje@notlogged] has joined #minecrafthelp
#940 [12:23] <mattym> Guest17804, If installing that gives you any trouble, you may need to let Windows Update run through everything it has.
#941 [12:23] * x_SolarSlayer_x [x_SolarSlayer_x@notlogged] has joined #minecrafthelp
#942 [12:23] <Hrvoje> When i try to login it says certificateExeption No name matching authservrr
#943 [12:23] <mattym> ??> Hrvoje tools/hjt
#944 [12:23] <Absol> Hrvoje: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#945 [12:23] <Hrvoje> servrer...
#946 [12:23] <Absol> Hrvoje: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#947 [12:24] <x_SolarSlayer_x> i have a question
#948 [12:25] <x_SolarSlayer_x> if you are logged into another device on minecraft and try to log on to another device dose it work?
#949 [12:25] <Guest17804> its doing its thing right now on install just my screen keeps going black occasionally but i think its do to the install
#950 [12:25] <Guest17804> gonna restart now brb
#951 [12:25] <Guest17804> gonna restart now brb
#952 [12:26] * x_SolarSlayer_x [x_SolarSlayer_x@notlogged] has left #minecrafthelp
#953 [12:26] <mattym> Guest17804, Yeah the screen stuff is normal
#954 [12:27] * amar [amar@notlogged] has joined #minecrafthelp
#955 [12:27] <amar> geht nicht
#956 [12:28] <amar> ich meine minecraft
#957 [12:29] <mattym> ??> amar lang/de
#958 [12:29] <Absol> amar: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#959 [12:29] * Guest17804 [Guest17804@notlogged] has quit. (Ping timeout: 195 seconds)
#960 [12:29] <Hrvoje> http://paste.ubuntu.com/23701656/
#961 [12:29] <mattym> ??> Hrvoje tools/mcleaks
#962 [12:29] <mattym> ??> Hrvoje info/mcleaks
#963 [12:30] <Absol> Hrvoje: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#964 [12:30] <Absol> Hrvoje: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#965 [12:30] <mattym> ??> Hrvoje win/hosts/edit
#966 [12:30] <Absol> Hrvoje: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#967 [12:30] <Absol> Hrvoje: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#971 [12:36] <Hrvoje> Thanks it works
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#977 [12:38] <Nicole_> matt if your still in here okay I installed that thing my computer is reset and i tried to open it up and it still gives me the same message about java
#978 [12:38] <amar> ich deutsch spreche
#979 [12:38] <Mihai> nein nein nein nein
#980 [12:39] <amar> was nein
#981 [12:39] * josiplayer [josiplayer@notlogged] has joined #minecrafthelp
#982 [12:39] <mattym> Nicole_, Is it still showing the exact same message? Can you get me a pastebin link to the crash?
#983 [12:39] <Mihai> Hitler nein
#984 [12:39] * caio12gt [caio12gt@notlogged] has joined #minecrafthelp
#985 [12:40] <amar> ja hitler
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#987 [12:40] * josiplayer [josiplayer@notlogged] has quit. (Client Quit)
#988 [12:40] <Nicole_> yeah so do all that stuff again on that hopper site
#989 [12:40] <caio12gt>
#990 [12:40] <mattym> Nicole_, No
#991 [12:40] <mattym> Nicole_, Just copy the latest crash log to the paste site and get the new link
#992 [12:40] * caio12gt [caio12gt@notlogged] has quit. (Client Quit)
#993 [12:41] <amar> ich wollte dicg fragen wie man minecraft spielt auf computer bei mir gets nivht
#994 [12:41] <Nicole_> okay
#995 [12:41] <mattym> ??> amar lang/de
#996 [12:41] <Absol> amar: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
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#1000 [12:47] * El [El@notlogged] has joined #minecrafthelp
#1001 [12:47] <El> I have a paid account, but can only play demo mode
#1002 [12:47] <mattym> El, Make sure you are logging in with the correct Mojang account(email)
#1003 [12:48] <El> i only have one email
#1004 [12:48] <mattym> El, What is your ingame name?
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#1006 [12:49] <Nicole_> http://paste.ubuntu.com/23701724/
#1007 [12:49] <Nicole_> that one is system with the dxdiag thingy
#1008 [12:50] <Nicole_> http://paste.ubuntu.com/23701731/
#1009 [12:50] <El> Eleanor is the username
#1010 [12:50] <Nicole_> that one has everything pasted on it from what happens when the minecraft window closes on me
#1011 [12:50] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#1012 [12:51] <mattym> Nicole_, Yeah thats really odd, its crashing on a file associated with AMD/ATI hardware, but your computer doesnt have that type of hardware.
#1013 [12:51] <mattym> ??> Nicole_ win/reinst
#1014 [12:51] <Absol> Nicole_: You may need to reinstall the locally installed files that Minecraft puts into place.
#1015 [12:51] <Absol> Nicole_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1016 [12:51] <mattym> Nicole_, Try the instructions Absol just wrote.
#1017 [12:51] <mattym> El, Are you absolutely sure you are logging in on the Mojang account that was used to purchase the game.
#1018 [12:52] <Nicole_> i see the delete button and it makes me nervous but i trust you enough to make sure my saved work will still be here
#1019 [12:53] <El> I am sure
#1020 [12:53] <El> there is no other email -- I tried my husbands but they don't recognize it
#1021 [12:53] <mattym> ??> El account/send-email
#1022 [12:53] <Absol> El: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1023 [12:53] <Absol> El: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1024 [12:54] <Nicole_> one of the things in there is java dont i need that?
#1025 [12:55] <mattym> Nicole_, Are you in the correct folder?
#1026 [12:56] <Nicole_> and my printer is in there along with adobe .... i did everything he said i hope so ffs lol
#1027 [12:56] <mattym> NobleProductions, You are not in the correct folder
#1028 [12:56] <mattym> Nicole_, Lets try a different way
#1029 [12:56] <Nicole_> the top folder thing says Nicole >appdata>roaming
#1030 [12:56] <mattym> Nicole_, Ok, then as it says, go to the .minecraft folder
#1031 [12:57] <mattym> Nicole_, From in there delete everything except the saves folder, if it exists.
#1032 [12:58] <Nicole_> okay im in the minecraft folder there is nothing that says saved in it or even close to save
#1033 [12:58] <Nicole_> should i delete it all them
#1034 [12:58] <mattym> Yes
#1035 [12:58] <mattym> Nicole_, Then try starting the game again.
#1036 [13:01] <Nicole_> there is folders in there that say / assets , libraries , logs , sever resource packs , versions
#1037 [13:02] <Nicole_> its okay that those are deleted
#1038 [13:02] <mattym> Nicole_, If you dont have any saves, just delete everything in the .minecraft folder
#1039 [13:03] <Nicole_> okay trying minecraft now
#1040 [13:05] <Nicole_> ahh what the heck still same pop up java hotspot 64 bit sever vm warning
#1041 [13:05] <mattym> Nicole_, You may need to try what I said earlier, as it seem your computer is missing just about all its drivers. Run Windows Update, let it do every update it has, which may take a while.
#1042 [13:07] * x_SolarSlayer_x [x_SolarSlayer_x@notlogged] has joined #minecrafthelp
#1043 [13:08] <x_SolarSlayer_x> i have a problem with the launcher every time i try to log ion i get this error "certificate exception no name matching authserver.mojang.com found"
#1044 [13:09] <mattym> ??> x_SolarSlayer_x tools/hjt
#1045 [13:09] <Absol> x_SolarSlayer_x: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1046 [13:09] <Absol> x_SolarSlayer_x: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1047 [13:09] <Nicole_> okay thanks matt and absol ill figure this out somehow
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#1051 [13:12] <x_SolarSlayer_x> ok http://paste.ubuntu.com/23701842/
#1052 [13:13] <mattym> ??> x_SolarSlayer_x info/mcleaks
#1053 [13:13] <Absol> x_SolarSlayer_x: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1054 [13:13] <Absol> x_SolarSlayer_x: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1055 [13:13] <mattym> ??> x_SolarSlayer_x win/hosts/edit
#1056 [13:13] <Absol> x_SolarSlayer_x: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1057 [13:13] <Absol> x_SolarSlayer_x: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#1061 [13:17] <Lainter> Hey after i updated to windows 10 my fps has been 1-2 i dont know wahts going on but here is my DxDiag please tell me what to dohttp://paste.ubuntu.com/23701856/
#1062 [13:17] <Lainter> http://paste.ubuntu.com/23701856/
#1063 [13:17] <x_SolarSlayer_x> ok i got thease in the txt file 137.74.166.76 authserver.mojang.com 137.74.166.76 sessionserver.mojang.com
#1064 [13:17] <mattym> Lainter, One moment
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#1066 [13:18] <mattym> x_SolarSlayer_x, Remove those lines, save the file, close it then try the game again
#1067 [13:18] <x_SolarSlayer_x> ok
#1068 [13:19] <Lainter> how do u guys know so much about minecraft? its crazy
#1069 [13:19] <mattym> Lainter, Download and Install the file from this page http://www.geforce.com/drivers/results/113444
#1070 [13:20] <Lainter> the other guy said that to me
#1071 [13:20] <Lainter> and then told me to restard
#1072 [13:20] <Lainter> restart
#1073 [13:20] <Lainter> but he said there was a last step
#1074 [13:20] <mattym> Lainter, Well the dxdiag report still shows an older driver installed
#1075 [13:21] <mattym> Lainter, Can you download and install this one
#1076 [13:21] <Lainter> ye i am doing it
#1077 [13:21] <x_SolarSlayer_x> YAY IT WORKS
#1078 [13:21] <Lainter> but after that? should it just work?
#1079 [13:21] <x_SolarSlayer_x> thank you
#1080 [13:21] <Lainter> no more to it?
#1081 [13:21] <x_SolarSlayer_x> have a grate rest of the day
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#1083 [13:21] <mattym> Lainter, When the program finishes, it will again tell you when to restart.
#1084 [13:21] <mattym> Lainter, After that you may need to set your computer to use the Nvidia hardware as opposed to the Intel.
#1085 [13:22] <Lainter> ok
#1086 [13:22] <Lainter> ehh how do i do that?
#1087 [13:22] <mattym> Lainter, Do the driver install, first
#1088 [13:24] * shawnette [shawnette@notlogged] has joined #minecrafthelp
#1089 [13:25] <shawnette> i need account info help
#1090 [13:27] <Lainter> its finished
#1091 [13:27] <Lainter> it didnt tell me to restart tho
#1092 [13:28] <mattym> Lainter, Did the installer give you a message that said it completed?
#1093 [13:28] <shawnette> what?
#1094 [13:28] * iMainTaric69 [iMainTaric69@notlogged] has joined #minecrafthelp
#1095 [13:28] <Lainter> ÿep
#1096 [13:28] <Lainter> yep*
#1097 [13:28] <shawnette> is this not a help sight
#1098 [13:28] <iMainTaric69> Hello?
#1099 [13:28] <GreyVulpine> shawnette - Exactly what kind of help do you need?
#1100 [13:28] <GreyVulpine> iMainTaric69 - Hello
#1101 [13:28] <mattym> Lainter, Ok, restart then check the game, if you get the same issue, come back and ill get you instructions for setting it touse that hardware
#1102 [13:29] <shawnette> for minecraft tech support?
#1103 [13:29] <iMainTaric69> How can i refund Minecraft?
#1104 [13:29] <GreyVulpine> shawnette - Please elaborate on what problem you have?
#1105 [13:29] <GreyVulpine> iMainTaric69 - See: https://help.mojang.com/customer/portal/articles/359338
#1106 [13:29] <shawnette> I have an account on my pc at homa bouct a laptop doesnt my same account work on more than one pc
#1107 [13:30] <GreyVulpine> shawnette - It does, you simply need to log in with the same email and password you used before
#1108 [13:30] <shawnette> it said no
#1109 [13:30] <shawnette> demo mode only
#1110 [13:31] <iMainTaric69> It does not say how i refund the game
#1111 [13:31] <GreyVulpine> shawnette - Try logging into your mojang account at https://accounts.mojang.com and make sure "Minecraft" is listed under "My Games"
#1112 [13:31] <GreyVulpine> iMainTaric69 - Yes it does. "Contact Mojang Support" at the bottom
#1113 [13:31] <iMainTaric69> ok thank you
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#1116 [13:33] <Lainter> ye so it didnt work.
#1117 [13:33] <mattym> ??> Lainter gpu/nvidia/optimus
#1118 [13:33] <Absol> Lainter: Sometimes Minecraft uses the integrated rather than the dedicated graphics card. To fix this, follow the instructions given here: https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
#1119 [13:34] <mattym> Lainter, Use the info Absol linked. You will need to set Minecraft and Java to use your Nvidia hardware.
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#1121 [13:35] <iMainTaric69> Ok so i have sendt the email, will i get an email back from them?
#1122 [13:36] <GreyVulpine> iMainTaric69 - Yes
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#1124 [13:41] <iMainTaric69> how long will it take to get a respond?
#1125 [13:42] <GreyVulpine> iMainTaric69 - Depends on Mojang's workload, usually a few days.
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#1127 [13:43] <Maddie> i have forgotten my password but have been told that i have requested the reset password too many times. what do i do now ?
#1128 [13:43] <Maddie> i have forgotten my password but have been told that i have requested the reset password too many times. what do i do now ?
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#1130 [13:43] <mattym> Maddie, Wait at least an hour before trying it again.
#1131 [13:44] <Lainter> yaaay
#1132 [13:44] <Lainter> it works!
#1133 [13:44] <Lainter> :P
#1134 [13:44] <Maddie> ok. many thanks. my daddy will do it with me next time . HNY!
#1135 [13:44] <Lainter> thanks for support
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#1144 [14:04] <jonathan> hello, i would like to know somethind. When i buy the game for my computer, what should i do next?
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#1148 [14:07] <Jakbob> Hi , My Minecraft When i download it , it says 'The specified account already exists'
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#1154 [14:16] <Beiemir> hello
#1155 [14:17] <Beiemir> i have a problem,i give my minecraft account dates right but my launcher says incorrect datas
#1156 [14:17] <Beiemir> and i have a account
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#1162 [14:25] <Michelle4648> Iiiiihav
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#1165 [14:28] <Michelle4648> I haven't played for about a year and now my account only gives mes the demo option. Does my subscription expire? I purchased over a year ago.
#1166 [14:28] * shawnette [shawnette@notlogged] has quit. (Ping timeout: 195 seconds)
#1167 [14:28] <mattym> Michelle4648, It does not expire. If you are only getting the Demo, make sure you are logging in with the correct Mojang account.
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#1170 [14:30] <Michelle4648> It is the correct log in. I log in and it still just gives me demo option
#1171 [14:31] * opmc [opmc@notlogged] has joined #minecrafthelp
#1172 [14:32] <mattym> Michelle4648, Right, the log in info is correct. But if you are only getting the Demo mode, the account you are logging into is not he one you purchased the game with.
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#1175 [14:33] <Michelle4648> If that's the case, how do I get the correct info..
#1176 [14:34] <Epic123> java.lang.NullPointerException
#1177 [14:34] <Epic123> what's that
#1178 [14:34] <mattym> Michelle4648, Check through all your email accounts for the confirmation you got when you set it up, that should be the one you use to log in with.
#1179 [14:34] <Jakbob> mattym
#1180 [14:34] <mattym> Epic123, Where does that error show up?
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#1182 [14:34] <Jakbob> mattym i need help
#1183 [14:34] <osuka_> Epic123 that's a java exception
#1184 [14:35] <Epic123> when i go to multipleyer server
#1185 [14:35] <osuka_> Code stuff. If you don't know what it is, then your game probs crashed
#1186 [14:35] <Jakbob> Can i get help?
#1187 [14:35] <mattym> Jakbob, There are seemingly more issue with your computer than we can solve here. Please consider taking it to a service center.
#1188 [14:35] <osuka_> Do you have any mods installed?
#1189 [14:35] <Michelle4648> No
#1190 [14:35] <Jakbob> so you cant help me
#1191 [14:36] <osuka_> Jakbob what seems to be the problem, again
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#1193 [14:36] <mattym> Jakbob, No, much like the last time you were here, the issue you are getting is to do with your computer not allowing Minecraft to properly install itself.
#1194 [14:36] <Loek> My minecraft keeps crashing http://paste.ubuntu.com/23702283/
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#1196 [14:36] <mattym> Jakbob, If the issue has continued after the last instructions you got here. You need to take the computer to someone who can diagnose it in person.
#1197 [14:37] <Jakbob> So my pc got restored to factory so when i download minecraft it says 'the specified account already exists
#1198 [14:37] <osuka_> are you sure you're not trying to create an account?
#1199 [14:38] <Michelle4648> Ok thanks
#1200 [14:38] <Jakbob> ...
#1201 [14:38] <Jakbob> i download minecraft and then install but it says that
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#1203 [14:39] <mattym> Jakbob, If you have done a factory reset, make sure you let Windows Update do every update it finds.
#1204 [14:39] <osuka_> define it
#1205 [14:39] <osuka_> Also that
#1206 [14:39] <osuka_> And remember to update all your drivers, everything
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#1211 [14:41] <Jakbob> mattym i simply download minecraft on Minecraft Setup and i click Repair then it says ' The Specified account already exists'
#1212 [14:41] <grimplax> Hello i wanted to change my Minecraft passwort but if iclick send passwort request ibecome no email what can i do????
#1213 [14:42] <grimplax> ITS a @web email
#1214 [14:42] <mattym> Jakbob, Do what I said about windows update
#1215 [14:42] <Jakbob> if your not gona help fine
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#1217 [14:43] * Michelle4648 [Michelle4648@notlogged] has quit. (Ping timeout: 195 seconds)
#1218 [14:43] <mattym> grimplax, Did you check any spam/junk folders in your email for the message?
#1219 [14:43] <grimplax> Yes i do
#1220 [14:43] <grimplax> i check everything ):
#1221 [14:44] <mattym> ??> grimplax account/send-email
#1222 [14:44] <Absol> grimplax: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1223 [14:44] <Absol> grimplax: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1225 [14:45] <grimplax> sorry im germany i dont really understand what i can do
#1226 [14:46] <mattym> grimplax, Fill out the form here https://help.mojang.com/customer/portal/emails/new
#1227 [14:46] * opmc [opmc@notlogged] has joined #minecrafthelp
#1228 [14:46] <mattym> grimplax, Make sure to include the Transaction-ID
#1229 [14:46] <grimplax> ok
#1230 [14:46] <grimplax> wait
#1231 [14:47] * iBurke [iBurke@notlogged] has joined #minecrafthelp
#1232 [14:48] <grimplax> but why i dont bacome ANY email???????????????? I readed taht minecatf dont send emails to @web.de WHY???
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#1234 [14:49] <iBurke> Wait what
#1235 [14:49] <mattym> grimplax, It doesnt matter why, you will need to fill out the form you were given.
#1236 [14:49] <Angel_> Hello
#1237 [14:49] <Angel_> Hello
#1238 [14:49] <Angel_> Hello
#1239 [14:49] <Angel_> Hello
#1240 [14:50] <iBurke> Ask your question -.-
#1241 [14:50] <iBurke> Quit spamming the chat.
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#1243 [14:51] <grimplax> Ok i must give up i pay money for minecraft and now i lost my transektion id
#1244 [14:51] <grimplax> i dont have the id
#1245 [14:51] <grimplax> this is the problem
#1246 [14:51] <iBurke> grimplax: https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-
#1247 [14:51] <mattym> ??> grimplax account/trans-id
#1248 [14:51] <Absol> grimplax: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1249 [14:51] <Angel_> Yes I pay for minecraft packet edition 6.99 to download in my daugthers tablet and i could not download
#1250 [14:51] <mattym> grimplax, See the link form Absol for methods to recover it
#1251 [14:52] <iBurke> Angel_: is there an error message when trying to download it?
#1252 [14:53] <Angel_> No the game somehow star to donwload in my phone
#1253 [14:53] <grimplax> i alredy readed it but i dont have the id #
#1254 [14:53] <Angel_> And I stoped before It happens
#1255 [14:53] <mattym> grimplax, That link has ways of recovering it based on what type of payment method used and when.
#1256 [14:53] * orangwz [orangwz@notlogged] has joined #minecrafthelp
#1257 [14:54] <Angel_> I do not want the game in my phone
#1258 [14:54] <mattym> Angel_, You bought the Phone version.
#1259 [14:54] <orangwz> hello was unable to connect the server due to java.netconnectexception timed out
#1260 [14:54] <Angel_> i want the game in my daugthers tablet
#1261 [14:54] <orangwz> i need setting info to configure u verse
#1262 [14:54] <osuka_> Angel_ what kind of tablet is it?
#1263 [14:54] <Angel_> No
#1264 [14:55] <Angel_> I was using my daugther tablet
#1265 [14:55] <mattym> Angel_, What kind of tablet?
#1266 [14:55] <Angel_> Then when i click download
#1267 [14:55] <osuka_> yes and what I'm asking is, what model is it
#1268 [14:55] <Angel_> Star download in my phone
#1269 [14:56] <Angel_> Amazon fire
#1270 [14:56] <GreyVulpine> And how did you pay for minecraft PE?
#1271 [14:56] <mattym> Angel_, What kind of phone?
#1272 [14:56] <Angel_> My phone is LG 2
#1273 [14:57] <grimplax> This is not my ACC is the acaunt from my best friend and i dont now how he payed
#1274 [14:57] <Angel_> I think start download in phone because I got direct payment
#1275 [14:57] <mattym> grimplax, Then its not your account to recover or change info on.
#1276 [14:57] <iBurke> grimplax: then he will have to recover it
#1277 [14:57] <Angel_> From boots movil
#1278 [14:57] <mattym> Angel_, Did you complete the purchase on the phone?
#1279 [14:57] <Angel_> Stylo
#1280 [14:58] <Angel_> Like I said I was using my daugthers table
#1281 [14:58] <Angel_> But when I click download star download in my phone
#1282 [14:58] <grimplax> ok i understand but i has buyed it freom for 15 Euros
#1283 [14:58] <mattym> Angel_, Are you logged into the same store account on both devices?
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#1285 [14:59] <mattym> grimplax, Accounts cannot be sold. Its not your account, only your friend can recover info for it.
#1286 [14:59] <iBurke> grimplax: There's nothing we can do.
#1287 [15:00] <Angel_> In amazon fire I do not have credit card setup
#1288 [15:00] <iBurke> Angel_: is the download paused?
#1289 [15:00] <mattym> Angel_, What app store did you complete the purchase on?
#1290 [15:00] <grimplax> Okay Thanks for your fast support maybe i will be become tomorow a email
#1291 [15:00] <Angel_> No i stopped
#1292 [15:00] <Angel_> I cancel
#1293 [15:00] <mattym> Angel_, What app store did you complete the purchase on?
#1294 [15:00] <grimplax> Maybe?
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#1296 [15:01] <Angel_> Because i do not want thisvgame on my phone
#1297 [15:01] <mattym> Angel_, What app store did you complete the purchase on?
#1298 [15:01] <iBurke> Angel_: please answer questions so we can expedite support.
#1299 [15:01] <Angel_> I when to search engine google type minecraft
#1300 [15:02] * grimplax [grimplax@notlogged] has quit. (Quit: Web client closed)
#1301 [15:02] <Angel_> Then press download button
#1302 [15:02] <mattym> Angel_, Stop
#1303 [15:02] <Angel_> Askme few question
#1304 [15:02] * iBurke issues /part
#1304 [15:02] <mattym> Angel_, What App store did you complete the purchase on?
#1305 [15:03] <osuka_> !b *osuka_*@*
#1306 [15:03] <Angel_> Google play
#1307 [15:03] <osuka_> wrong
#1308 [15:03] <mattym> Angel_, Ok
#1309 [15:03] <mattym> Angel_, That is not going to work on the Amazon Fire tablet
#1310 [15:04] <mattym> Angel_, It is downloading to your phone, because your phone is probably connected to your Google Play account.
#1311 [15:04] <Angel_> But i was using my daugthera tablet
#1312 [15:04] <mattym> Angel_, It doesnt matter where you did it.
#1313 [15:04] <osuka_> So aren't you supposed to get stuff on amazon kindle store or whatever it's called?
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#1315 [15:04] <GreyVulpine> Yes, the amazon fire tablet's app store uses Amazon's own app store
#1316 [15:04] <osuka_> Angel_ But you purchased it on the internet, on the google play store, through your daughter's tablet
#1317 [15:04] <Angel_> Yes
#1318 [15:05] <osuka_> There's different app stores for different platforms, you see
#1319 [15:05] <GreyVulpine> Angel_ - Needless to say, if you want minecraft on your daughter's amazon fire tablet, you'll need to purchase it on that tablet's amazon kindle app store, instead of the google play store
#1320 [15:05] <osuka_> If you have an apple device, you'll be using the iTunes Store. If you have an android device, you'll be using the google play store
#1321 [15:06] <Angel_> So i have to pay again
#1322 [15:06] * MomofThree [MomofThree@notlogged] has joined #minecrafthelp
#1323 [15:06] <GreyVulpine> Angel_ - Yes.
#1324 [15:06] <iBurke> You can request a refund from the Google Play store if you want your money back.
#1325 [15:07] <osuka_> Most of these stores are available through a web browser, which is what you saw
#1326 [15:07] <Angel_> How
#1327 [15:07] <iBurke> https://support.google.com/googleplay/answer/2479637?hl=en
#1328 [15:08] <osuka_> However, if you buy an application on the iTunes store for your android phone, you're not going to be able to get it, since you bought it in the wrong place
#1329 [15:08] <osuka_> That's what happened. You should've used Amazon's app store to download the game for your daughter's tablet, but you bought it on google's play store
#1330 [15:08] <orangwz> anybody know the settings to configure Uverse? so i can join the server?
#1331 [15:08] <mattym> orangwz, Contact your ISP if you are having connection issues.
#1332 [15:09] <osuka_> Which is why it got downloaded on your phone
#1333 [15:11] * will7 [will7@notlogged] has joined #minecrafthelp
#1334 [15:11] <will7> Hello guys
#1335 [15:11] * orangwz [orangwz@notlogged] has quit. (Ping timeout: 195 seconds)
#1336 [15:12] <will7> I have a problem in create an account in minecraft
#1337 [15:12] <will7> someone can help me?
#1338 [15:12] <iBurke> Can you explain the issue you're having?
#1339 [15:13] * agfdsggwr [agfdsggwr@notlogged] has quit. (Ping timeout: 195 seconds)
#1340 [15:13] <will7> the message says: "An error prevented your request from being processed. Please try again"
#1341 [15:14] <iBurke> And this happened whenever you tried creating an account?
#1342 [15:14] <will7> Yes
#1343 [15:15] <mattym> ??> will7 tools/hjt
#1344 [15:15] <iBurke> Do you have any Antivirus software in use?
#1345 [15:15] <Absol> will7: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1346 [15:15] <Absol> will7: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1347 [15:16] * Anve_ [Anve_@notlogged] has joined #minecrafthelp
#1348 [15:16] <Anve_> scusa
#1349 [15:17] <Anve_> ------------------ System Information ------------------ Time of this report: 12/28/2016, 22:11:30 Machine name: DESKTOP-MRRQA9E Machine Id: {C7D133FD-C9B1-4649-A32B-3433570469E1} Operating System: Windows 10 Enterprise 32-bit (10.0, Build 14393) (14393.rs1_release.160715-1616) Language: Italian (Regional Setting: Italian) System Manufacturer: System manufacturer System Model
#1350 [15:17] <mattym> ??> Anve_ paste
#1351 [15:17] <Absol> Anve_: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1352 [15:18] <Anve_> Italy
#1353 [15:18] <iBurke> ??> Anve_ lang/it
#1354 [15:18] <Anve_> I speak italy
#1355 [15:18] <Absol> Anve_: Parliamo solo Inglese qui. Puoi usare, se vuoi, un traduttore come https://translate.google.com/#it/en
#1356 [15:18] * will7 [will7@notlogged] has quit. (Quit: Web client closed)
#1357 [15:21] <Anve_> Sorry like I do not tell me there's a bug I tried to install with intel but not facevaw anything now what do I do? I did already Ubuntu now what...
#1358 [15:22] <mattym> Anve_, You need to get us the link to your report
#1359 [15:22] <mattym> ??> Anve_ win/dxdiag
#1360 [15:22] <Absol> Anve_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1361 [15:22] <mattym> Anve_, Do all the instructions in the link Absol provided. Get the link/url it has you create.
#1362 [15:23] <Anve_> http://paste.ubuntu.com/23702452/
#1363 [15:23] <mattym> Anve_, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
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#1367 [15:32] * sami0910 [sami0910@notlogged] has joined #minecrafthelp
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#1370 [15:34] <sami0910> hi
#1371 [15:34] * chunkyspoons [chunkyspoons@notlogged] has joined #minecrafthelp
#1372 [15:34] <sami0910> my game keeps on crashing what can i do
#1373 [15:35] <chunkyspoons> I forgot the old email I used with my mine craft account, how would one change it?
#1374 [15:35] * iBurke [iBurke@notlogged] has joined #minecrafthelp
#1375 [15:35] <mattym> ??> sami0910 launcher/crash-log
#1376 [15:35] <Absol> sami0910: We need to see your crash log, which appears after a crash.
#1377 [15:35] <Absol> sami0910: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1378 [15:35] <mattym> chunkyspoons, Did you forget which email of multiple emails you used, or do you not have access to the old email?
#1379 [15:36] <chunkyspoons> I forget which email I used.
#1380 [15:36] <mattym> chunkyspoons, What is your ingame name?
#1381 [15:36] <chunkyspoons> aroflcopter
#1382 [15:37] <sami0910> ok
#1383 [15:37] <mattym> ??> chunkyspoons account/send-email
#1384 [15:37] <Absol> chunkyspoons: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1385 [15:37] <Absol> chunkyspoons: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1386 [15:37] <mattym> chunkyspoons, You will need to do the instructions Absol wrote.
#1387 [15:37] <chunkyspoons> Okay, thanks fellas.
#1388 [15:44] * chunkyspoons [chunkyspoons@notlogged] has quit. (Ping timeout: 195 seconds)
#1389 [15:46] <sami0910> bye
#1390 [15:46] * sami0910 [sami0910@notlogged] has quit. (Quit: Web client closed)
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#1394 [15:48] <Meg> Tried the downgrade to Windows 7', still getting the same loading errors http:paste.ubuntu.com/23702566
#1395 [15:49] <mattym> Meg, You still have Windows 10
#1396 [15:50] <Meg> Did the compatibility troubleshooter to run at Windows 7... Do I have to change the whole of back to 7
#1397 [15:50] <mattym> Meg, Yes
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#1400 [15:56] * chip [chip@notlogged] has quit. (Quit: <G80R> Wiring is probably dildos. Hello Chip.)
#1401 [15:56] * sami0910 [sami0910@notlogged] has joined #minecrafthelp
#1402 [15:57] * c^ [c^@notlogged] has joined #minecrafthelp
#1403 [15:57] <sami0910> my minecraft keeps on crashing when i try to start it
#1404 [15:57] <mattym> ??> sami0910 launcher/crash-log
#1405 [15:57] <Absol> sami0910: We need to see your crash log, which appears after a crash.
#1406 [15:57] <Absol> sami0910: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1407 [15:59] * Yacew [Yacew@notlogged] has joined #minecrafthelp
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#1409 [15:59] <sami0910> i cant copy and past it its not leting me
#1410 [15:59] <mattym> ??> sami0910 win/edit
#1411 [15:59] <Absol> sami0910: As in all programs, CTRL+A is Select All. CTRL+C is Copy, CTRL+V is Paste.
#1412 [16:00] * Hypno [Hypno@notlogged] has joined #minecrafthelp
#1413 [16:00] <Hypno> hello?
#1414 [16:00] * Hypno [Hypno@notlogged] has quit. (Client Quit)
#1415 [16:02] <sami0910> there
#1416 [16:02] <sami0910> i did it
#1417 [16:02] <mattym> sami0910, Need the link to it
#1418 [16:04] <sami0910> http://paste.ubuntu.com/23702674/
#1419 [16:04] * Dixvade420X [Dixvade420X@notlogged] has joined #minecrafthelp
#1420 [16:04] <mattym> ??> sami0910 win/dxdiag
#1421 [16:04] <Absol> sami0910: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1422 [16:04] <Dixvade420X> http://paste.ubuntu.com/23702632/plain/
#1423 [16:05] <sami0910> ok
#1424 [16:05] <mattym> Dixvade420X, One moment
#1425 [16:05] <Dixvade420X> thanks
#1426 [16:05] * kinggoesgaming [kinggoesgaming@notlogged] has joined #minecrafthelp
#1427 [16:06] <mattym> Dixvade420X, Download and Install the Catalyst Software Suite from this page http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
#1428 [16:06] <Dixvade420X> thanks
#1429 [16:10] * Dixvade420X [Dixvade420X@notlogged] has quit. (Quit: Web client closed)
#1430 [16:12] * rayan [rayan@notlogged] has joined #minecrafthelp
#1431 [16:12] <rayan> jai un probleme
#1432 [16:13] <rayan> minecraft ne veut pas souvrir
#1433 [16:13] <rayan> I NEED HELP
#1434 [16:15] <rayan> I am sorry french
#1435 [16:15] <sami0910> okay
#1436 [16:17] <sami0910> http://paste.ubuntu.com/23702735/
#1437 [16:18] <sami0910> hello
#1438 [16:18] <sami0910> hello
#1439 [16:19] <sami0910> my minecraft keeps on crashing when i try to start it
#1440 [16:20] * sami0910 [sami0910@notlogged] has quit. (Quit: Web client closed)
#1441 [16:20] * sami0910 [sami0910@notlogged] has joined #minecrafthelp
#1442 [16:21] <sami0910> my minecraf keep on crashing i need help
#1443 [16:21] * rayan [rayan@notlogged] has quit. (Quit: Web client closed)
#1444 [16:21] <Lord_Ralex> sami0910, that computer is too old for windows 10
#1445 [16:21] <sami0910> no its not
#1446 [16:21] <Lord_Ralex> Yes, it is
#1447 [16:21] <Lord_Ralex> It's not supported correctly on Windows 10
#1448 [16:22] <Lord_Ralex> That is why Minecraft is crashing.
#1449 [16:22] * lewis [lewis@notlogged] has joined #minecrafthelp
#1450 [16:22] <sami0910> my computer is brand new
#1451 [16:22] <Lord_Ralex> New to you, but it's not "new" in the slightest
#1452 [16:22] <lewis> hello
#1453 [16:23] <lewis> fucking help me
#1454 [16:23] <Absol> lewis: Please keep it civil
#1455 [16:23] <lewis> stfu bitch
#1456 [16:23] * Absol kicked lewis from #minecrafthelp (Reason: ewis :Keep it civilized, you are just a human being)
#1457 [16:23] <sami0910> can i get help
#1458 [16:24] <sami0910> hell0oooooooo
#1459 [16:24] <Lord_Ralex> sami0910, you'd have to get a Windows 7 license and downgrade that machine back to Windows 7
#1460 [16:24] <sami0910> how can i do that
#1461 [16:24] * pjnoah [pjnoah@notlogged] has joined #minecrafthelp
#1462 [16:25] <pjnoah> I need help
#1463 [16:25] <Lord_Ralex> sami0910, honestly, i'd say return that computer and buy something that was actually made recently
#1464 [16:25] <Lord_Ralex> It'd be cheaper in the long-term
#1465 [16:25] <pjnoah> can someone help me with Minecraft
#1466 [16:26] <pjnoah> @stupid3700 help me
#1467 [16:26] <pjnoah> i guess nobodys going to help
#1468 [16:26] <Lord_Ralex> If you don't explain a problem, of course not.
#1469 [16:26] * Gunshot25 [Gunshot25@notlogged] has joined #minecrafthelp
#1470 [16:27] * too [too@notlogged] has joined #minecrafthelp
#1471 [16:27] <too> Hi
#1472 [16:27] <too> i need help
#1473 [16:28] * MajGenRelativity [MajGenRelativity@notlogged] has quit. (Quit: Leaving)
#1474 [16:28] <too> I use a fake ip address thing, like a VPN or something, and i can't log in.
#1475 [16:29] <Lord_Ralex> Then stop using it?
#1476 [16:29] <too> I need it tho xD
#1477 [16:29] <too> Im ip banned on a ton of servers
#1478 [16:29] <Lord_Ralex> That's your problem
#1479 [16:29] <Lord_Ralex> We don't a) support ban evasion, and b) using a VPN is effectively the problem
#1480 [16:29] * jjs999jjs [jjs999jjs@notlogged] has quit. (Quit: Leaving)
#1481 [16:30] <too> Nah, im kiddng
#1482 [16:30] * pjnoah [pjnoah@notlogged] has quit. (Ping timeout: 195 seconds)
#1483 [16:30] <too> my parents are just really over protective
#1484 [16:30] <too> hello?
#1485 [16:31] <Lord_Ralex> b) using a VPN is effectively the problem
#1486 [16:31] <too> k...
#1487 [16:31] <too> Idk what a VPN is.. my friend just said thats what it is
#1488 [16:31] <Lord_Ralex> Minecraft auth servers will generally ban VPNs from being used to log in, because they are used to brute-force
#1489 [16:31] * drkevin [drkevin@notlogged] has joined #minecrafthelp
#1490 [16:31] <too> what does that mean?
#1491 [16:32] <Lord_Ralex> It means you can't use a VPN to log into Minecraft generally
#1492 [16:32] <drkevin> How to spawn the End Dragon in the over world?
#1493 [16:33] <too> ./spawn i think
#1494 [16:35] <too> help
#1495 [16:35] <too> Mcleaks won't work
#1496 [16:35] <too> MC side
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#1500 [16:36] * LechonBaboy [LechonBaboy@notlogged] has joined #minecrafthelp
#1501 [16:36] <LechonBaboy> hello
#1502 [16:37] <LechonBaboy> can someone help me
#1503 [16:37] <LechonBaboy> pls ;(
#1504 [16:37] <LechonBaboy> i nneed help
#1505 [16:38] <LechonBaboy> i have minecraft on my mac and when ever i hold the left or right click i cant turn all the way
#1506 [16:38] <LechonBaboy> and sometimes my mouse appears and its not on the crosshair
#1507 [16:38] <Lord_Ralex> too, stop using tools like that
#1508 [16:39] <LechonBaboy> I dont know what that means??
#1509 [16:39] <Lord_Ralex> LechonBaboy, your name is not "too"
#1510 [16:39] <LechonBaboy> idk
#1511 [16:39] <LechonBaboy> im kind of confused i was just looking for help
#1512 [16:40] <Lord_Ralex> You are not the only user here, any messages that start with your name are for you
#1513 [16:40] <LechonBaboy> okay
#1514 [16:40] <LechonBaboy> i see
#1515 [16:40] <LechonBaboy> so can anyone help me though?
#1516 [16:43] <LechonBaboy> hello i have this problem with my minecrcaft, i play on mac and when ever i hold the left or right click button and i try to turn around it ges stuck and i was wondering if anyone knows how to fix this
#1517 [16:45] <mattym> LechonBaboy, Are you using a mouse, or a trackpad/touchpad?
#1518 [16:45] <LechonBaboy> I aw using a mouse
#1519 [16:45] <LechonBaboy> am*
#1520 [16:45] * vgjfuvfvyik [vgjfuvfvyik@notlogged] has joined #minecrafthelp
#1521 [16:46] <LechonBaboy> @mattym yeah im using a mouse
#1522 [16:46] <mattym> ??> LechonBaboy mac/reinst
#1523 [16:46] <Absol> LechonBaboy: You may need to reinstall the locally installed files that Minecraft puts into place.
#1524 [16:46] <Absol> LechonBaboy: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#1525 [16:46] <mattym> LechonBaboy, Try the instructions from Absol, see if it still happens after.
#1526 [16:47] <vgjfuvfvyik> I can not download the game, I could only get paid, and I paid for it before
#1527 [16:47] <LechonBaboy> do i only put this curl -L git.io/rmc | sh ??
#1528 [16:48] <mattym> LechonBaboy, Yes
#1529 [16:49] * vgjfuvfvyik [vgjfuvfvyik@notlogged] has quit. (Client Quit)
#1530 [16:49] * opmc [opmc@notlogged] has quit. (Quit: Leaving)
#1531 [16:49] <LechonBaboy> thank you guys i will come back if i need anyhelp if it doesnt work
#1532 [16:51] <LechonBaboy> yeah it didnt work
#1533 [16:51] <mattym> LechonBaboy, Do you have another mouse you can test it with?
#1534 [16:51] <LechonBaboy> yes
#1535 [16:51] <LechonBaboy> it also didnt work
#1536 [16:52] <mattym> LechonBaboy, Check your Macs Settings/Preferences, go to the mouse settings, and see if there are any options that may be limiting it.
#1537 [16:53] * DMC [DMC@notlogged] has joined #minecrafthelp
#1538 [16:54] * iBurke [iBurke@notlogged] has joined #minecrafthelp
#1539 [16:54] <DMC> My account was stolen
#1540 [16:54] <mattym> DMC, What makes you believe that is the case?
#1541 [16:54] <LechonBaboy> the only options are track speed double-click speed and scroll speed
#1542 [16:55] <DMC> I can't login it keeps sending confirmations to an email thats not mine anymore
#1543 [16:55] * Kara [Kara@notlogged] has joined #minecrafthelp
#1544 [16:55] <mattym> LechonBaboy, Hmm, not sure what else to check then.
#1545 [16:55] <mattym> DMC, So you dont get the emails?
#1546 [16:56] <DMC> Let me rephrase that I can login to the account but I cant change the password or email to my email
#1547 [16:56] <LechonBaboy> i got another mouse and it seemed to work does that mean its something wrong with the mouse?
#1548 [16:57] <mattym> DMC, If you can log in at account.mojang.com/me and go into the Account -> settings, it should show the email currently on the account.
#1549 [16:57] <mattym> DMC, Make sure its not another email that you use
#1550 [16:58] <LechonBaboy> @mattym i got another mouse and it seem to work
#1551 [16:58] <LechonBaboy> does that mean the mouse is broken
#1552 [16:58] <mattym> LechonBaboy, Then yes, something is wrong with the other one
#1553 [16:58] <DMC> it is but it was hacked for the specific reason for my minecraft account I think
#1554 [16:58] * Marina14_AYK [Marina14_AYK@notlogged] has joined #minecrafthelp
#1555 [16:59] <DMC> I no longer have access to that email
#1556 [16:59] <mattym> ??> DMC account/send-email
#1557 [16:59] <Absol> DMC: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1558 [16:59] <Absol> DMC: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1559 [16:59] <iBurke> Have you tried recovering it?
#1560 [16:59] * Kara [Kara@notlogged] has quit. (Client Quit)
#1561 [17:00] <DMC> I can't send that because the transaction ID is on the email that was hacked
#1562 [17:00] * Kara [Kara@notlogged] has joined #minecrafthelp
#1563 [17:01] <iBurke> https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-
#1564 [17:01] <Kara> I just installed minecraft on my pc and keep getting an error that says "Pixel format not accelerated". I tried updating video driver according to the Mojang website but still get the error. Here is my DxDiag http://paste.ubuntu.com/23702853/
#1565 [17:02] <iBurke> DMC: Refer to that help page to recover your transaction ID
#1566 [17:02] * Marina14_AYK [Marina14_AYK@notlogged] has quit. (Client Quit)
#1567 [17:03] <DMC> I can't reach my transaction ID because its in the email that got hacked
#1568 [17:03] <iBurke> Kara: Your graphics card is not fully supported on Windows 10. You have three choices: 1. Downgrade to Windows 7, 2. Upgrade your graphics card (Desktop Only) or 3. Play Minecraft on another Computer
#1569 [17:03] <iBurke> DMC: Please read the link I sent you.
#1570 [17:03] <tyteen4a03> iBurke: guide them through the process
#1571 [17:03] <DMC> The one on what a transaction ID is?
#1572 [17:03] <tyteen4a03> DMC: do you remember which year you bought Minecraft?
#1573 [17:04] <Kara> How do I upgrade my graphics card?
#1574 [17:04] <DMC> A long time ago, It was around 2013 I believe
#1575 [17:04] <tyteen4a03> ??> DMC account/trans-id/skrill
#1576 [17:04] <Absol> DMC: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#1577 [17:04] <Absol> DMC: If you need to recover your transaction ID from this service, call or email here: https://www.skrill.com/en/siteinformation/contact-us/
#1578 [17:04] <tyteen4a03> Kara: by buying a new computer
#1579 [17:04] <Absol> DMC: Should you choose the email option, select I do not have a Skrill account yet), and choose the category Payments -- Send money. Be sure to include the email used for the purchase.
#1580 [17:05] <tyteen4a03> iBurke: Kara has a Pavilion, which is a laptop
#1581 [17:05] <iBurke> Thank you for saving me time tyteen4a03
#1582 [17:05] <iBurke> I specifically said Desktop Only, correct?
#1583 [17:05] <Kara> I do not have a laptop, this is an hp desktop computer from 2009 that was updated to Windows 10.
#1584 [17:05] <tyteen4a03> iBurke: then it would be irrelevant information anyway
#1585 [17:05] <tyteen4a03> ... o.o
#1586 [17:05] <DMC> ugh this is no help at all
#1587 [17:06] <iBurke> DMC: Okay, If you're not going to follow the instructions given, then there isn't much we can do to further assist you.
#1588 [17:06] <iBurke> Kara: You can do it yourself if you are tech-savvy, but it's highly recommended to have a professional do it.
#1589 [17:06] <LechonBaboy> is there a way i can fix the mouse that is broken
#1590 [17:06] <DMC> i told you, I have no access to the email account with the transaction ID.
#1591 [17:07] <LechonBaboy> and does it mean it fully is broken
#1592 [17:07] <tyteen4a03> DMC: did you read what Absol told you about emailing Skrill?
#1593 [17:07] <iBurke> DMC, did you read the article I sent you?
#1594 [17:07] <DMC> Which one
#1595 [17:07] <iBurke> LechonBaboy: you should probably just get a new mouse.
#1596 [17:07] <tyteen4a03> ??> DMC account/trans-id/skrill
#1597 [17:07] <Absol> DMC: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#1598 [17:07] <Absol> DMC: If you need to recover your transaction ID from this service, call or email here: https://www.skrill.com/en/siteinformation/contact-us/
#1599 [17:07] <Absol> DMC: Should you choose the email option, select I do not have a Skrill account yet), and choose the category Payments -- Send money. Be sure to include the email used for the purchase.
#1600 [17:07] <tyteen4a03> ??> DMC irc/multitasking/!
#1601 [17:07] <Absol> DMC: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#1602 [17:07] <Absol> DMC: Don't respond to messages directed at other people. It is incredibly irritating; if you do it you will be reprimanded, then kicked.
#1603 [17:08] <Kara> Is the graphics card an actual piece of hardware inside the PC that would need to be replaced or a software thing?
#1604 [17:09] <tyteen4a03> Kara: it is hardware, yes
#1605 [17:09] <tyteen4a03> Kara: a decent one will set you back about $300; you can call up your local IT shop to see if they can help you install it
#1606 [17:10] <Kara> Would downgrading to Windows 7 potentially cause problems, since my computer has been running on Windows 10 for a while now?
#1607 [17:10] <tyteen4a03> ??>> iBurke index
#1608 [17:10] <tyteen4a03> Kara: I believe downgrading is disabled after 30 days on Win10
#1609 [17:11] <tyteen4a03> Kara: your GPU is also very old, which will not run Minecraft well
#1610 [17:11] <tyteen4a03> Kara: in fact, it's below the minimum requirements
#1611 [17:11] <Kara> OK, thanks so much for answering my questions.
#1612 [17:12] <iBurke> Good luck, Kara!
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#1618 [17:18] <baldingretard> @scott
#1619 [17:19] <baldingretard> i can't remember my username and i don't know where to find the thing to fix it
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#1621 [17:20] <baldingretard> where do i find the thing to find my username?
#1622 [17:20] <mattym> baldingretard, There isnt
#1623 [17:21] <baldingretard> i forgot my username
#1624 [17:22] <mattym> baldingretard, Do you remember what email you used for the account?
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#1628 [17:35] <Mike__> Hello so i just Bought the account IPv4 from the previous owner of the account and now have acces to it. I have The email password and security questions changed to mine on the account but i did not recieve the TID code is there anyway to get that sent to me or something to insure i dont get scammed of the account???
#1629 [17:35] <mattym> Mike__, You were already scammed.
#1630 [17:35] <Mike__> ?
#1631 [17:36] <mattym> Mike__, Reselling of accounts is against the terms of service.
#1632 [17:36] <mattym> Mike__, They didnt give you the code cause they know with it they can recover the account, and sell it again.
#1633 [17:36] <mattym> Mike__, You will get no help here or from Mojang on that matter.
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#1635 [17:37] <baldingretard> yes i have the email
#1636 [17:38] <mattym> baldingretard, Then look through the email for the confirmation, it should have your username. Or just log into your account with the email and password on account.mojang.com/me in order to view your username.
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#1639 [17:39] <SuhDude> Yo waddup
#1640 [17:39] <SuhDude> Can someone help me with this crashlog
#1641 [17:39] <SuhDude> http://pastebin.com/JqFAwjpR
#1642 [17:40] <mattym> ??> SuhDude mods
#1643 [17:40] <Absol> SuhDude: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1644 [17:40] <Absol> SuhDude: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#1653 [18:19] <Topest19> hi
#1654 [18:19] <Topest19> please help me
#1655 [18:20] <Topest19> hello
#1656 [18:23] <Topest19> sorry
#1657 [18:24] * Topest19 [Topest19@notlogged] has joined #minecrafthelp
#1658 [18:24] <Topest19> hi
#1659 [18:26] * pedrogostoso123 [pedrogostoso123@notlogged] has joined #minecrafthelp
#1660 [18:27] <Topest19> fala ae br
#1661 [18:30] <Topest19> please somebody answer me :(
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#1664 [18:33] <Topest19_> hii
#1665 [18:33] <Topest19_> help me
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#1670 [18:34] <kyreGames> help
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#1673 [18:38] <kyreGames> please
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#1679 [18:53] <DaddyCob> So the launcher for my minecraft wont open, and im not sure why.... im sure its an easy fix I just don't know what that easy fix is
#1680 [18:53] <mattym> DaddyCob, What happens when you try to open it?
#1681 [18:53] <DaddyCob> nothing
#1682 [18:53] <DaddyCob> CTCP version?
#1683 [18:53] <mattym> DaddyCob, Just checking something
#1684 [18:54] <DaddyCob> woah
#1685 [18:54] <DaddyCob> something came up
#1686 [18:54] <DaddyCob> not the launcher
#1687 [18:54] <mattym> DaddyCob, What does it say?
#1688 [18:54] <DaddyCob> "unable to start the Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft."
#1689 [18:54] <DaddyCob> but I just re-installed it....
#1690 [18:54] <mattym> DaddyCob, Ah ok
#1691 [18:54] <mattym> ??> DaddyCob tools/hjt
#1692 [18:54] <Absol> DaddyCob: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1693 [18:54] <Absol> DaddyCob: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1694 [18:54] * Fishiygobyby [Fishiygobyby@notlogged] has joined #minecrafthelp
#1695 [18:55] <DaddyCob> ?
#1696 [18:55] <Fishiygobyby> Hello
#1697 [18:55] <mattym> DaddyCob, Follow the instructions Absol wrote to you
#1698 [18:55] <DaddyCob> Alright
#1699 [18:56] <DaddyCob> system scan?
#1700 [18:56] <mattym> DaddyCob, Read all the instructions.
#1701 [18:56] <DaddyCob> http://paste.ubuntu.com/23703388/
#1702 [18:57] * LethalAce [LethalAce@notlogged] has joined #minecrafthelp
#1703 [18:57] <Fishiygobyby> So I need help with my launcher. I downloaded the new one, along with minecraft. (I removed it from my laptop and loaded it again.) When try to launch minecraft, I get an error message saying "Java runtime not found." Any suggestions?
#1704 [18:57] <Fishiygobyby> So I need help with my launcher. I downloaded the new one, along with minecraft. (I removed it from my laptop and loaded it again.) When try to launch minecraft, I get an error message saying "Java runtime not found." Any suggestions?
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#1710 [19:00] <Fishiygobyby> ?
#1711 [19:01] * santifv [santifv@notlogged] has joined #minecrafthelp
#1712 [19:01] <santifv> hola?
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#1715 [19:02] <mattym> Fishiygobyby, Is that the full errror?
#1716 [19:02] <mattym> DaddyCob, One moment, need to double check something
#1717 [19:03] <Fishiygobyby> I will check again
#1718 [19:03] <DaddyCob> Alright
#1719 [19:03] <Fishiygobyby> Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: C:\Users\seanc\Desktop\New Minecraft Launcher\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: false
#1720 [19:03] <mattym> ??> DaddyCob av/adwcleaner
#1721 [19:03] <Absol> DaddyCob: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1722 [19:03] <Fishiygobyby> I copied and pasted
#1723 [19:03] <Absol> DaddyCob: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1724 [19:03] <mattym> DaddyCob, Do the instructions Absol wrote, after the restart, try installing it again.
#1725 [19:04] <mattym> Fishiygobyby, We do not assist with the beta launcher in this chat. Direct any issues or questions to the post you got it from.
#1726 [19:04] <Fishiygobyby> Ok thank you anyway
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#1729 [19:12] <Gunshot25> Does anyone know how to fix the SE Binary has stopped responding bug when trying to join a multiplayer server? My friend (who has the issue) has tried just about everything with no luck.
#1730 [19:12] <mattym> Gunshot25, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#1731 [19:13] * DaddyCob [DaddyCob@notlogged] has joined #minecrafthelp
#1732 [19:13] <DaddyCob> so now, try installling Minecraft again?
#1733 [19:13] <mattym> DaddyCob, Yes
#1734 [19:13] <DaddyCob> should I do it through minecraft.exe or minecraft.msi
#1735 [19:14] <DaddyCob> or whatever the other ones called
#1736 [19:14] <Gunshot25> Ok I will have him do that thanks. I will be back if it doesn't work
#1737 [19:14] <mattym> DaddyCob, Ideally the .msi but it doesnt really matter
#1738 [19:14] <DaddyCob> alright
#1739 [19:14] <DaddyCob> ill try thatr
#1740 [19:14] <DaddyCob> just bein curious
#1741 [19:14] <DaddyCob> my download speed has significantly went down lately
#1742 [19:15] <DaddyCob> i havent downloaded anything, anything big rather
#1743 [19:15] <DaddyCob> u might know why?
#1744 [19:15] <mattym> Not really
#1745 [19:15] <DaddyCob> okay thats fine
#1746 [19:15] <DaddyCob> there are 3 options, remove, repair, and change is shaded out, to where i cant click it
#1747 [19:16] <DaddyCob> which one?
#1748 [19:16] <mattym> DaddyCob, Do repair
#1749 [19:16] <DaddyCob> alright, ill do that
#1750 [19:21] * ashleyyy [ashleyyy@notlogged] has joined #minecrafthelp
#1751 [19:25] <DaddyCob> it didnt work, gonna try 1 thing real quick.... if it works then thanks for the help, if not ill be back :D
#1752 [19:26] <mattym> DaddyCob, The error you get, usually means something is blocking the launcher from downloading what it needs.
#1753 [19:27] <mattym> DaddyCob, Its commonly caused by antivirus software, but from your log I see Norton installed, Norton hasnt been an issue lately, so you may want to update that if you havent in a while.
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#1758 [19:30] <Rick> Does anyone know how to fix an SE Binary problem? (I'm using the Technic launcher so that might change things). Happens whenever I try to connect to a server.
#1759 [19:31] <mattym> ??> Rick mods
#1760 [19:31] <Absol> Rick: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1761 [19:31] <Absol> Rick: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1762 [19:31] <Rick> Ok thank you
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#1765 [19:41] <DaddyCob> okay mattym
#1766 [19:41] <DaddyCob> i got it to work though
#1767 [19:41] <DaddyCob> :D
#1768 [19:41] * DaddyCob [DaddyCob@notlogged] has quit. (Quit: Web client closed)
#1769 [19:41] * DaddyCob [DaddyCob@notlogged] has joined #minecrafthelp
#1770 [19:41] <DaddyCob> actually real quick question....
#1771 [19:42] * Nick_ [Nick_@notlogged] has joined #minecrafthelp
#1772 [19:42] * Nick_ [Nick_@notlogged] has quit. (Client Quit)
#1773 [19:43] <mattym> Yes
#1774 [19:43] * arian1234bad [arian1234bad@notlogged] has joined #minecrafthelp
#1775 [19:43] <DaddyCob> do you know how to take, say a certain font from one texture pack and put it into another one?
#1776 [19:43] * arian1234bad [arian1234bad@notlogged] has quit. (Client Quit)
#1777 [19:44] <mattym> DaddyCob, Usually just a matter of opening up both backs, moving the appropriate file, then repackaging it.
#1778 [19:44] <DaddyCob> I didnt understand any of that
#1779 [19:46] <mattym> DaddyCob, Texture packs are an archived file (zip) you would need to extract both. Move the font file you want to the pack you want. Then rezip the newly edited set
#1780 [19:46] <DaddyCob> so bascially extract both packs
#1781 [19:46] <DaddyCob> take the font out
#1782 [19:46] <DaddyCob> put it in the other one
#1783 [19:46] <DaddyCob> then what?
#1784 [19:46] <DaddyCob> how do I rezip something?
#1785 [19:47] <mattym> DaddyCob, You would need a program like WinZip, WinRAR, 7Zip
#1786 [19:47] <DaddyCob> I have WinRAR
#1787 [19:47] <DaddyCob> I bought it
#1788 [19:47] <mattym> They should all have the ability to archive as well as extract something
#1789 [19:48] <DaddyCob> how about this?
#1790 [19:48] <DaddyCob> if I copied the font folder
#1791 [19:49] <DaddyCob> and pasted it in the assets folder in the other pack
#1792 [19:49] <DaddyCob> would that work?
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#1795 [19:54] <mattym> DaddyCob, Depends on the archiving software you use, some will support that, some will need you to extract then rezip
#1796 [19:55] <DaddyCob> ok
#1797 [19:55] <DaddyCob> i exrtcted
#1798 [19:55] <DaddyCob> and put the files in the other pack
#1799 [19:55] <DaddyCob> how do I rezip/
#1800 [19:56] <mattym> DaddyCob, If you select all the files, should be assest folder, pack image(optional) and pack meta file and right click them
#1801 [19:57] <mattym> DaddyCob, Do you see a WinRar option in the menu that shows up
#1802 [19:57] * Ben_ [Ben_@notlogged] has joined #minecrafthelp
#1803 [19:58] <DaddyCob> hold on
#1804 [19:58] <Ben_> Hi, I need a few answers on the Minecraft for mac game. First, can you use a wireless or wired game controller with this version of the game?
#1805 [19:58] <Ben_> Also, is it an online only game or can it be played on the mac when disconnected from internet?
#1806 [19:59] <mattym> Ben_, Its not online only, but if you do not always have an internet connection, there may be times where you cant log in, and then wont be able to play
#1807 [19:59] <mattym> Ben_, And the game does not natively support any game controller.
#1808 [20:00] * nick_ [nick_@notlogged] has joined #minecrafthelp
#1809 [20:00] <Ben_> Also, does it have a multiplayer mode? If yes in order to play multiplayer,, can it be played on the same machine with multiple players?
#1810 [20:00] <osuka_> Yes and no
#1811 [20:00] * SoulSilver [SoulSilver@notlogged] has joined #minecrafthelp
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#1813 [20:00] <nick_> i know my username and password how do i recover my email to change my minecraft name
#1814 [20:00] <nick_> i dont remmeber it
#1815 [20:01] <SoulSilver> why won't my reset password confirmation be sent?
#1816 [20:01] <mattym> nick_, Have you not migrated your account yet?
#1817 [20:01] <Ben_> Ok, I know you can connect game controllers to a mac, although not natively. Would it work with minecraft if you did it with the 3rd party apps?
#1818 [20:01] <nick_> no because i dont remeber the email i used for my account
#1819 [20:01] <mattym> Ben_, Yes probably.
#1820 [20:01] <nick_> i know my login for minecraft but not the email
#1821 [20:01] <mattym> ??> nick_ account/send-email
#1822 [20:01] <Absol> nick_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1823 [20:01] <Absol> nick_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1824 [20:01] <Ben_> Ok. Regarding multiplayer on mac, how many can play at once>?
#1825 [20:01] <SoulSilver> How do I find my password?
#1826 [20:01] <nick_> what if i dont have my transaction id
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#1828 [20:02] <mattym> nick_, Do you remember what type of payment method you used to purchase it?
#1829 [20:02] <nick_> yeah a debit card
#1830 [20:02] <nick_> years ago
#1831 [20:02] <mattym> SoulSilver, Did you check any spam/junk folders in your email?
#1832 [20:02] <mattym> nick_, Do you remember the month/year?
#1833 [20:02] <SoulSilver> yes I did
#1834 [20:02] <nick_> no
#1835 [20:02] <mattym> SoulSilver, And Who is the email provider?
#1836 [20:02] <nick_> can yall just change the username for me or something
#1837 [20:02] <mattym> nick_, No
#1838 [20:03] <nick_> wtf
#1839 [20:03] <mattym> ??> nick_ account/trans-id
#1840 [20:03] <SoulSilver> hot mail
#1841 [20:03] <Absol> nick_: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1842 [20:03] * nick_ [nick_@notlogged] has quit. (Client Quit)
#1843 [20:03] <mattym> ??> SoulSilver account/missing-email
#1844 [20:03] <mattym> ??> SoulSilver account/email-missing
#1845 [20:03] <Absol> SoulSilver: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1846 [20:03] <Absol> SoulSilver: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#1847 [20:03] <SoulSilver> is that a link?
#1848 [20:03] <mattym> SoulSilver, Read the information Absol wrote.
#1849 [20:04] <SoulSilver> how can I change it to gmail without creating a new account/
#1850 [20:04] <SoulSilver> I don't want to have too pay again
#1851 [20:05] <mattym> SoulSilver, Read through the link Absol sent, if none of that works, use the support link at the bottom of it.
#1852 [20:05] <Ben_> Regarding multiplayer on Minecraft for mac, how many can play at once>?
#1853 [20:05] <mattym> Ben_, Depends on the server you join.
#1854 [20:06] <Ben_> Ok, but you can't play local multiplayer?
#1855 [20:06] <mattym> Ben_, You can
#1856 [20:06] <mattym> Ben_, Number of players on that would be limited by the host machine.
#1857 [20:06] <Ben_> How many can play multiplayer locally
#1858 [20:06] <Ben_> For instance on my macbook pro?
#1859 [20:06] <mattym> Ben_, Impossible to quantify
#1860 [20:07] <Ben_> I would think any limitation would be set by the game software, not my matchine per se on how many can play on the local machine on the same accounts with multiple controllers attached.
#1861 [20:08] <mattym> Ben_, As you were already told, only 1 person can play on the computer at a time
#1862 [20:08] <Ben_> Ah, thanks. Missed that
#1863 [20:08] <mattym> Ben_, LAN means multiple computers, each having their own account, but connected to the same network
#1864 [20:08] <mattym> Ben_, There is no hard limit set.
#1865 [20:09] <mattym> Ben_, But as one computer has to act as the host. The limit is based on how much that computer can handle
#1866 [20:09] <Ben_> Ok thx. With the mac version, can you create a world and share it via your own server, and invite only your friends to play in that world?
#1867 [20:10] <GreyVulpine> Ben_ - Absolutely.
#1868 [20:10] <Ben_> Ok, so no inference between the pc and mac version essentially in what it can do?
#1869 [20:10] <GreyVulpine> Ben_ - The PC and mac versions are identical.
#1870 [20:10] <GreyVulpine> Ben_ - Both can play in each others' worlds interchangably without any problems.
#1871 [20:10] <Ben_> Great!
#1872 [20:11] <Ben_> Where should i purchase?
#1873 [20:11] <GreyVulpine> https://www.minecraft.net/store
#1874 [20:11] <GreyVulpine> You'll need to create a mojang account first at https://account.mojang.com
#1875 [20:11] <Ben_> Thx. Ok. Oh and does the mac version have the 2016 festive pack (sp?)?
#1876 [20:12] <mattym> Ben_, The PC/Mac version of Minecraft have no "Official" packs
#1877 [20:12] <GreyVulpine> https://minecraft.net/en/article/festive-mash-2016-here -- Looks like that pack is only for windows 10 and PE
#1878 [20:12] <GreyVulpine> Not for Mac/PC
#1879 [20:13] <Ben_> Ok.
#1880 [20:14] <Ben_> Can someone on xbox one play in the same world as someone playing on minecraft for mac?
#1881 [20:14] <mattym> No
#1882 [20:14] <Ben_> Oh
#1883 [20:15] <Ben_> Is there any other advantage you can think of in getting xbox version vs mac version?
#1884 [20:15] <GreyVulpine> The mac version is more full-featured.
#1885 [20:15] <Ben_> Nice
#1886 [20:16] <GreyVulpine> The xbox version, you need to pay for online access, right?
#1887 [20:16] <Ben_> Ah good point
#1888 [20:16] <Ben_> You can't play mac to xbox, but can you play mac to pc?
#1889 [20:16] <GreyVulpine> Yes
#1890 [20:16] <mattym> I think you need a paid Xbox Live subscription for online play yeah.
#1891 [20:16] <Ben_> True
#1892 [20:17] <Ben_> Ok thx
#1893 [20:17] * Tumblr_Girls [Tumblr_Girls@notlogged] has joined #minecrafthelp
#1894 [20:17] <Tumblr_Girls> hey
#1895 [20:18] <GreyVulpine> Tumblr_Girls - Hello.
#1896 [20:19] <Tumblr_Girls> so i was just playing minecraft today and told me to restart my game and now i cannot sign into my account, the email affilated with the account i cant sign into because its parental controls from a while back. and i cannot migrate accounts because the email i am trying to migrate to is already a minecraft account and i want to delete that account and put the account i use onto that one
#1897 [20:19] <GreyVulpine> Unfortunately, moving accounts like that isn't supported.
#1898 [20:20] <GreyVulpine> Though you can always contact Mojang's Customer Support and ask yourself.
#1899 [20:20] <GreyVulpine> Tumblr_Girls - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1900 [20:20] <Tumblr_Girls> ok and i can't sign into my minecraft account either..
#1901 [20:22] * Ben_ [Ben_@notlogged] has quit. (Ping timeout: 195 seconds)
#1902 [20:22] <GreyVulpine> Tumblr_Girls - And what happens when you try?
#1903 [20:23] <Tumblr_Girls> just says its incorrect
#1904 [20:23] <Tumblr_Girls> but the email i have connected to the account i cant sign in and nor can my mom it has parental controls on it but my mom removed it, and still cant sign into it.
#1905 [20:23] <Tumblr_Girls> and i cant migrate accounts either because i want to delete a accounts thats using a email that i never knew about
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#1908 [20:29] <Ben_> Is it true that minecraft for apple tv will be supporting connectivity with xbox live?
#1909 [20:29] <mattym> Ben_, Xbox Live the system, not Xbox consoles.
#1910 [20:29] <Ben_> Ok
#1911 [20:30] <GreyVulpine> Tumblr_Girls - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1912 [20:31] <Ben_> I am a mac user and have an apple tv. My daughter wants to play minecraft with a game controller, and wants to play multiplayer with friends and her sisters in our house. What version of minecraft would be best for my situation?
#1913 [20:31] <mattym> Ben_, Do her friends or sister own the game yet?
#1914 [20:31] <Ben_> ...wants to play multiplayer on split screen
#1915 [20:32] <mattym> Ben_, Split screen is only available on the console editions.
#1916 [20:32] <Ben_> No. Except one friend that has pocket edition but lives in another state and another friend that has it on xbox
#1917 [20:32] <mattym> Ben_, And max 2 players
#1918 [20:32] <Tumblr_Girls> i was just playing minecraft today and told me to restart my game and now i cannot sign into my account, the email affilated with the account i cant sign into because its parental controls from a while back. and i cannot migrate accounts because the email i am trying to migrate to is already a minecraft account and i want to delete that account and put the account i use onto that one
#1919 [20:32] <Ben_> Split screen play is a max of 2 players?>
#1920 [20:32] <mattym> Ben_, Yes
#1921 [20:32] <Tumblr_Girls> i was just playing minecraft today and told me to restart my game and now i cannot sign into my account, the email affilated with the account i cant sign into because its parental controls from a while back. and i cannot migrate accounts because the email i am trying to migrate to is already a minecraft account and i want to delete that account and put the account i use onto that one
#1922 [20:32] <GreyVulpine> Tumblr_Girls - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1923 [20:33] <Ben_> I thought you could do 4 players on split screen with xbox one and ps4
#1924 [20:33] <Tumblr_Girls> i already did how long does it take
#1925 [20:33] <mattym> Ben_, Yes possibly
#1926 [20:34] <mattym> Ben_, Yes it seems theyve changed it to 4
#1927 [20:34] <GreyVulpine> Tumblr_Girls - It depends, usually a few days.
#1928 [20:34] <mattym> Ben_, But Split Screen will require an HD tv plugged into the console.
#1929 [20:35] <Ben_> So if if my daughter wanted to play with her sister, using mac version, i would have to have 2 mac machines and have to pay for the game twice (one for each player)?
#1930 [20:35] <mattym> Ben_, 2 of any type of computer, and 2 accounts
#1931 [20:35] <Ben_> can you have multiple accounts playing at once with one purchase of minecraft for mac
#1932 [20:36] <mattym> Ben_, No
#1933 [20:36] <Ben_> So a console would be the only option for what she wants, correct? (Playing split screen)
#1934 [20:37] <mattym> Ben_, Yes
#1935 [20:38] * Tumblr_Girls [Tumblr_Girls@notlogged] has quit. (Ping timeout: 195 seconds)
#1936 [20:40] <Ben_> Is there any advantage to wither the xbox one console version of minecraft or ps4 version
#1937 [20:41] <mattym> Ben_, They are usually the same
#1938 [20:41] <mattym> Ben_, There may be some texture packs that are exclusive to one or the other
#1939 [20:42] <Ben_> Do you know if the 2016 festive pack will be available for xbox one?
#1940 [20:43] <mattym> Ben_, The page you were linked earlier for it seems to only list PE and Win10Edition, but i beleive the consoles have an older Festive Pack
#1941 [20:44] <Ben_> Yes, so I suppose you don't know for sure if will be available in the future
#1942 [20:44] <mattym> Ben_, No way to know
#1943 [20:45] <Ben_> Thanks for your help. Sorry to be a pain
#1944 [20:45] <Ben_> You have been most helpful
#1945 [20:45] <mattym> Ben_, Also
#1946 [20:45] <mattym> Ben_, Worth noting, any texture/skin/mashup/addon pack for the console editions, will cost additional money.
#1947 [20:46] <Ben_> And this is not the case for the mac version?
#1948 [20:46] <mattym> Ben_, Nope, all that type of stuff is free, but user created.
#1949 [20:46] <Ben_> Oh and can the apple tv version play split screen?
#1950 [20:47] <mattym> Ben_, No
#1951 [20:47] <Ben_> Ok, got it.
#1952 [20:47] <mattym> Ben_, Apple TV version fits in the same family as Pocket and Win10 Edition
#1953 [20:47] <mattym> Ben_, And currently has nothing other than LAN support for multiplayer
#1954 [20:47] <Ben_> Ok, good to know it does have lan support though
#1955 [20:48] <mattym> Ben_, Yes, but that would only work with people on the same network either on Win10E or PE
#1956 [20:49] * Smileface [Smileface@notlogged] has quit. (Quit: ( www.nnscript.com :: NoNameScript 4.22 :: www.esnation.com ))
#1957 [20:50] <Ben_> Wow, nice to know. So PE wouldn't be a bad option to play with sisters on separate ipads, each with mcpe installed. Would be less expensive than buying an xbox since we already have 2 ipads
#1958 [20:50] <mattym> Ben_, How new are the iPads?
#1959 [20:51] <Ben_> One is an older ipad3, one is an ipad air (first edition)
#1960 [20:51] <mattym> Ben_, One moment
#1961 [20:51] <Ben_> I also have an ipad pro, but it's mine, so I don't know if I'll let them borrow it a lot.
#1962 [20:53] <mattym> Ben_, It would work, but from experience here, some of the older models have some issues running it well
#1963 [20:53] <mattym> Ben_, Adding LAN play into that may cause one or both devices to become less than ideal to play on.
#1964 [20:54] <Ben_> Ok good to know
#1965 [20:54] * Fischei [Fischei@notlogged] has joined #minecrafthelp
#1966 [20:54] <mattym> Ben_, I can say for sure, that the iPad 3, is already out of the update window for iOS
#1967 [20:54] <Fischei> Am I able to use addons on Java edition?
#1968 [20:54] <mattym> Ben_, So that one may eventually not be able to play at all.
#1969 [20:54] <Ben_> Ok thx
#1970 [20:54] <mattym> Fischei, You can use Mods, not 'Addons'
#1971 [20:55] <Fischei> Where can I use addons?
#1972 [20:55] * OGZ3R0PacMan [OGZ3R0PacMan@notlogged] has joined #minecrafthelp
#1973 [20:55] * OGZ3R0PacMan [OGZ3R0PacMan@notlogged] has quit. (Client Quit)
#1974 [20:55] <mattym> Fischei, Pocked Edition, Windows 10 Editon.
#1975 [20:55] <Fischei> Ok, thank you. Do you know the best way to create mods?
#1976 [20:55] <Ben_> Is there any way to save this thread and all the answers you gave me?
#1977 [20:55] <mattym> Fischei, That is well out of the scope of this channel.
#1978 [20:55] <Fischei> You're right. Thank you
#1979 [20:56] * Fischei [Fischei@notlogged] has quit. (Client Quit)
#1980 [20:56] <mattym> http://paste.ubuntu.com/23703916/
#1981 [20:57] <mattym> Ben_, ^ more than just you and I, but it should do
#1982 [20:58] <Ben_> Yes, very nice, thanks!
#1983 [20:59] * TK [TK@notlogged] has joined #minecrafthelp
#1984 [21:00] <TK> Ive bought the game a long time ago on a diffrent cpu and I need to re download it on my new gaming pc how?
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#1989 [21:19] * t25 [t25@notlogged] has joined #minecrafthelp
#1990 [21:21] <t25> im trying to join a server and it says im permanently banned because my account was compromised. i tried resetting my password
#1991 [21:21] * Bullshvik [Bullshvik@notlogged] has joined #minecrafthelp
#1992 [21:22] <mattym> t25, You will need to take that up with the server.
#1993 [21:22] <t25> how?
#1994 [21:24] <mattym> t25, If the server has a website or something, see if they have support. Other than that, no idea.
#1995 [21:26] <t25> thanks!
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#2006 [22:21] * NonyGames42 [NonyGames42@notlogged] has joined #minecrafthelp
#2007 [22:22] <MrEmerald> Whenever I try to log into the launcher i get an error saying suncertpathbuilderexception: unable to find valid certification path to requested target. I am using all the correct login info and I even reset my password. I have also tried re-installing it twice but to no avail. any help?
#2008 [22:23] <mattym> ??> MrEmerald tools/hjt
#2009 [22:23] <Absol> MrEmerald: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2010 [22:23] <Absol> MrEmerald: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2011 [22:23] <MrEmerald> ok
#2012 [22:25] <MrEmerald> http://paste.ubuntu.com/23704143/
#2013 [22:25] * TheITmanPayne [TheITmanPayne@notlogged] has joined #minecrafthelp
#2014 [22:25] <mattym> ??> MrEmerald info/mcleaks
#2015 [22:25] <Absol> MrEmerald: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2016 [22:25] <Absol> MrEmerald: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#2017 [22:25] <mattym> ??> MrEmerald win/hosts/edit
#2018 [22:25] <Absol> MrEmerald: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2019 [22:25] <Absol> MrEmerald: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2020 [22:26] <MrEmerald> ok thank you. and im so sorry. i did not know it was illegal
#2021 [22:26] <TheITmanPayne> Is is possible to add color to an invulnerable and invisible armor stand's nametag?
#2022 [22:27] <mattym> TheITmanPayne, Not sure if you can do that without mods, or if theyve added the ability to do that to the commands
#2023 [22:28] * Nitro [Nitro@notlogged] has joined #minecrafthelp
#2024 [22:28] * harambe [harambe@notlogged] has joined #minecrafthelp
#2025 [22:28] * harambe [harambe@notlogged] has quit. (Client Quit)
#2026 [22:28] <TheITmanPayne> I am using this command /summon ArmorStand ~ ~ ~ {Invulnerable:1b,NoGravity:1b,Invisible:1b,CustomNameVisible:1b,CustomName:I AM AWESOME}
#2027 [22:28] * MrEmerald [MrEmerald@notlogged] has quit. (Quit: Web client closed)
#2028 [22:29] <Nitro> How do i fix the problem where every time i try to buy minecraft it just says error?
#2029 [22:29] <mattym> Nitro, What is the error?
#2030 [22:29] <Nitro> let me check what it says 1 min
#2031 [22:29] * Nicole_ [Nicole_@notlogged] has joined #minecrafthelp
#2032 [22:30] <Nicole_> Trying to get city textural pack with my xbox one s minecraft bundle
#2033 [22:30] <mattym> TheITmanPayne, Yeah it doesnt look like you can use the color tag in that.
#2034 [22:30] <mattym> Nicole_, This is not the right place for any of that, sorry.
#2035 [22:31] <TheITmanPayne> Thanks matt
#2036 [22:31] * Ipv4 [Ipv4@notlogged] has joined #minecrafthelp
#2037 [22:32] <Ipv4> My account Ipv4 was Stolen and i was able to change the email and password but they some how changed the email back and took the account
#2038 [22:32] <Ipv4> Ipv9
#2039 [22:32] <Ipv4> not 4
#2040 [22:32] <Nitro> So every time i try buying minecraft via paypal, it says error placing order. Same thing for credit and debit. ive tried buying it on multiple devices and accounts, nothing works
#2041 [22:33] <mattym> Ipv4 (Formerly Mike__) has joined
#2042 [22:33] <mattym> Ipv4, Nice try, same answer as before.
#2043 [22:33] * Ipv4 [Ipv4@notlogged] has quit. (Client Quit)
#2044 [22:34] <Nitro> any ideas where i can get an answer?
#2045 [22:34] <mattym> Nitro, Did you check to make sure that whatever card you are using to pay with is not being blocked when trying to make an international transaction?
#2046 [22:34] * Juan [Juan@notlogged] has joined #minecrafthelp
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#2049 [22:35] <Nitro> even if that is so that wouldnt apply to paypal right?
#2050 [22:35] * TheITmanPayne [TheITmanPayne@notlogged] has quit. (Ping timeout: 195 seconds)
#2051 [22:35] <mattym> James_ You really dont get the point, do you?
#2052 [22:35] * osuka_ [osuka_@notlogged] has quit. (Quit: ...and the computer's sleeping again. Could someone wake it up for me?)
#2053 [22:35] * Nicole_ [Nicole_@notlogged] has quit. (Ping timeout: 195 seconds)
#2054 [22:35] <James_> My account was stolen so i changed the email, security questions and password but they changed it back some how
#2055 [22:36] <James_> its not the same issue
#2056 [22:36] <mattym> Nitro, Possibly, if its happening across everything, you should really contact the card providers and double check.
#2057 [22:36] <mattym> James_, Thats cause the owner of the account you 'bought' recovered it, just as I said they would.
#2058 [22:37] * Blue_Tiez55 [Blue_Tiez55@notlogged] has joined #minecrafthelp
#2059 [22:37] <James_> i didnt buy it
#2060 [22:37] <James_> it was my account
#2061 [22:37] <James_> and i am trying to get it back
#2062 [22:37] * FallenXFighter [FallenXFighter@notlogged] has joined #minecrafthelp
#2063 [22:37] <mattym> James_, Then contact Mojang with your transaction-id for it.
#2064 [22:37] <James_> i lost my TID
#2065 [22:38] <FallenXFighter> I just bought windows 10 edition and no server will load
#2066 [22:38] <Nitro> ive had no problems purchasing other things with my cards and paypal recently
#2067 [22:38] <mattym> James_, Then as far as Mojang is concerned, you have no way to proove ownership of it.
#2068 [22:38] * Nitro [Nitro@notlogged] has quit. (Quit: Web client closed)
#2069 [22:38] <Blue_Tiez55> Any ideas on accounts that have the same email for one account but both are going to be mojang accounts
#2070 [22:38] <mattym> FallenXFighter, Are you trying with Windows 10 edition server, that version of the game will not work with regular servers.
#2071 [22:38] * FallenXFighter [FallenXFighter@notlogged] has quit. (Client Quit)
#2072 [22:38] <James_> it was a gift cod
#2073 [22:38] <mattym> Blue_Tiez55, Im guessing you have yet to migrate either?
#2074 [22:39] <James_> code and i cant find it where would i find it?
#2075 [22:39] <James_> i had a 2015 minecon cape
#2076 [22:39] * zach [zach@notlogged] has joined #minecrafthelp
#2077 [22:39] <mattym> James_, If it was a give code, you would need that code.
#2078 [22:39] <Blue_Tiez55> Two accounts under one email I tried to change the emails but now i have lost one of the two accounts. When I try to log in just says it does not exist.
#2079 [22:39] <Blue_Tiez55> Basically my account is stuck in limbo lol
#2080 [22:39] * zach is now known as Guest74790
#2081 [22:39] <mattym> ??> Blue_Tiez55 mojang/email
#2082 [22:39] <Absol> Blue_Tiez55: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2083 [22:39] <Absol> Blue_Tiez55: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2084 [22:40] <mattym> Blue_Tiez55, You will need to contact Mojang about that.
#2085 [22:40] * James_ [James_@notlogged] has quit. (Quit: Web client closed)
#2086 [22:40] <mattym> Blue_Tiez55, Its not supposed to let you have two on one email, so they will have to fix that for you.
#2087 [22:40] <Blue_Tiez55> Figured. Thanks for trying lol good luck
#2088 [22:40] <Guest74790> i need help i dowload it and it wont let me play
#2089 [22:40] <mattym> Guest74790, What happens when you try?
#2090 [22:40] * FallenXFighter [FallenXFighter@notlogged] has joined #minecrafthelp
#2091 [22:41] <FallenXFighter> servers wont load on windows 10
#2092 [22:41] <mattym> FallenXFighter, Did you see what i said before?
#2093 [22:41] <FallenXFighter> i did and i looked up the servers and i couldnt find any
#2094 [22:41] <mattym> FallenXFighter, Well 'servers' are not officially supported on the Windows 10 Edition.
#2095 [22:42] <Guest74790> it say unable to start minecraft runtime enviroment
#2096 [22:42] <mattym> FallenXFighter, You can join a friends game, or be invited to a Realm.
#2097 [22:42] <FallenXFighter> ok thanks
#2098 [22:42] <mattym> ??> Guest74790 tools/hjt
#2099 [22:42] <Absol> Guest74790: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2100 [22:42] <Absol> Guest74790: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2101 [22:42] * FallenXFighter [FallenXFighter@notlogged] has quit. (Client Quit)
#2102 [22:42] <Guest74790> what
#2103 [22:43] <mattym> Guest74790, Do the instructions Absol wrote to you.
#2104 [22:47] <Guest74790> http://paste.ubuntu.com/23704208/
#2105 [22:47] <mattym> ??> Guest74790 av/mcafee/uninstall
#2106 [22:47] <Absol> Guest74790: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#2107 [22:47] <mattym> Guest74790, McAfee is known to cause issues with the game, remove it with the tool Absol linked.
#2108 [22:48] <mattym> Guest74790, You will probably also need to uninstall and reinstall Avast once that is complete.
#2109 [22:48] * kelvin [kelvin@notlogged] has joined #minecrafthelp
#2110 [22:48] * kelvin [kelvin@notlogged] has quit. (Client Quit)
#2111 [22:49] <Guest74790> then should it work
#2112 [22:49] <mattym> Guest74790, Should
#2113 [22:49] <Guest74790> i hope so
#2114 [22:51] <Guest74790> do i have redowload then
#2115 [22:51] <mattym> Guest74790, When the tool has finished working, you will need to restart.
#2116 [22:52] <mattym> Guest74790, After that, try running the game again, if you get the same error, reinstall the game.
#2117 [22:52] <mattym> Guest74790, If you still get the error.
#2118 [22:52] <mattym> Guest74790, Uninstall Avast, restart the computer. If it works after that, you can reinstall Avast if you want.
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#2125 [23:38] <Elikeklber> w
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