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#4 [00:27] <arron> Hello I have purchased a prepaid card for minecraft from walmart. When I download the game and install the game. The game says that it is corrupted and runtime will not work on my computer. I also get disconnected from the internet. I would like to know if I may have my money back to keep from having to reformate my pc again? thanks
#5 [00:28] <Chromaryu> ??> arron tools/hjt
#6 [00:28] <Absol> arron: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#7 [00:28] <Absol> arron: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#11 [00:36] <Nokutomi> ok so im trying to buy minecraft and i created an account and when i try to verify email i use the code and it takes me to the log in screen but whenever i try to log in it gives me this error "An error prevented your request from being processed. Please try again."
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#13 [00:37] <Red_> Hello
#14 [00:37] * Nokutomi [Nokutomi@notlogged] has quit. (Client Quit)
#15 [00:38] <Red_> Is no one there...
#16 [00:40] <mattym> Hello
#17 [00:41] <arron> http://paste.ubuntu.com/23704556/
#18 [00:41] <mattym> arron, McAfee is known to cause issues with the games install/update and server joining process.
#19 [00:42] <mattym> ??> arron av/mcafee/uninstall
#20 [00:42] <Absol> arron: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#21 [00:42] <mattym> arron, Use the tool Absol linked to remove it, then try runing or reinstalling the game
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#24 [00:53] * deadboy27 [deadboy27@notlogged] has joined #minecrafthelp
#25 [00:53] <deadboy27> hey
#26 [00:54] <Chromaryu> hi
#27 [00:55] * rocker [rocker@notlogged] has joined #minecrafthelp
#28 [00:55] <deadboy27> ok i need help with loging in with minecraft i reset my pasword and it did not work
#29 [00:55] <rocker> Hello, and Happy Holidays to all! Is Lutzee by any chance here today?
#30 [00:56] <deadboy27> ?
#31 [00:56] <mattym> rocker, Its generally not nice to ping someones name unless you see them speaking
#32 [00:56] <mattym> ??> deadboy27 login/throttle
#33 [00:56] <Absol> deadboy27: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#34 [00:56] <Absol> deadboy27: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#35 [00:57] <rocker> Anyway, just a quick question...I spoke with Lutzee last month or so about my daughter's MC problems (it opens and then crashes...) My question is this: Can I go onto her computer, open MC, copy the crash-log onto a flashdrive, come back here to my computer, paste the log onto unbuntu and then share the URL with you folks?
#36 [00:58] <Chromaryu> rocker: Works/
#37 [00:58] <rocker> mattym, sorry...I'm extremely new to the forum. I only asked because he/she was quite helpful last time (the first time) I was on this forum...
#38 [00:58] <mattym> rocker, Yeah just dont write a persons full username
#39 [00:58] <rocker> OK
#40 [00:58] <mattym> it can get annoying for them if they arent actively paying attention
#41 [00:58] <rocker> gotcha
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#43 [00:58] <mattym> rocker, But yeah, get the link
#44 [00:59] <xJovuz> Hola?
#45 [00:59] <mattym> rocker, Just be aware you may need more info from it.
#46 [00:59] <deadboy27> thx
#47 [00:59] <xJovuz> Alguien que me pueda ayudar? Or i need to speak in english?
#48 [00:59] <rocker> Is there something else I should look for besides the crash log?
#49 [01:00] <mattym> rocker, Do you remember vaguely what the crash log said?
#50 [01:00] <xJovuz> "Sorry, but couldn´t connect to our servers. Please make sure that you are oonline and that Minecraft is not blocked" please help me with this
#51 [01:00] <rocker> No...it's been a long time since I saw it...
#52 [01:01] <rocker> I'm home for the next few days and wanted to try and fix her MC again....it opens and then crashes after about 30 seconds
#53 [01:01] <mattym> rocker, Any chance you mentioned it last time you were here, and if so do you remember that aproximate date?
#54 [01:01] <GreyVulpine> rocker - Any reason why you can't just connect with your daughter's computer to the internet, connect here and post the link from her computer?
#55 [01:02] <rocker> Imentioned it to the previously named mod but I don't remember the specifics, just that we also got an indicator that her 'world has expired'....they were kindn enough to xplain to e the realms server, etc....still a little over my head, tho....
#56 [01:02] <mattym> rocker, Oh, wait? You mean like 30 seconds into a world, you can get to the main menu?
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#58 [01:03] <rocker> when she opens MC, and goes to the 'Choose realms' menu, I think she may have been choosing a wrong one, since she plays alone...we did not understand realms, and thought she had to choose one to use...I was told she should choose the top option to play alone...
#59 [01:04] <rocker> But you're right, of course, it would make more sense to log onto this site from her computer and then paste the log, etc, etc,
#60 [01:05] <mattym> rocker, If you are going to be there.
#61 [01:07] <xJovuz> can someone please help me?
#62 [01:07] <mattym> ??> xJovuz tools/hjt
#63 [01:07] <Absol> xJovuz: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#64 [01:07] <Absol> xJovuz: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#65 [01:09] <xJovuz> can i fix my problem with that program?
#66 [01:09] <rocker> I don't know what time it is where you are, but will you be there for a while yet? It's 2:17pm here
#67 [01:09] <mattym> xJovuz, No, its for getting more information about the issue.
#68 [01:10] <mattym> rocker, Someone is usually around.
#69 [01:10] <rocker> OK, thanx
#70 [01:11] <xJovuz> what should i send to u?
#71 [01:11] <mattym> xJovuz, Read the information from Absol, get me the link it has you create.
#72 [01:12] <xJovuz> i do the scan and a bloc opens
#73 [01:12] <xJovuz> should i copy all the text on the paste link?
#74 [01:12] <mattym> xJovuz, Yes
#75 [01:13] <xJovuz> i send it i think
#76 [01:13] <mattym> xJovuz, I need the link/url of the page it made
#77 [01:13] <xJovuz> http://paste.ubuntu.com/23704632/
#78 [01:14] <mattym> ??> xJovuz info/mcleaks
#79 [01:14] <Absol> xJovuz: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#80 [01:14] <Absol> xJovuz: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#81 [01:14] <mattym> ??> xJovuz win/hosts/edit
#82 [01:14] <Absol> xJovuz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#83 [01:14] <Absol> xJovuz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#85 [01:17] <xJovuz> i dont understand
#86 [01:18] <xJovuz> i do what u tellme i think
#87 [01:18] <xJovuz> i have a host notepad
#88 [01:19] <xJovuz> with a lot of numbers on it, and pages
#89 [01:19] <mattym> xJovuz, Delete any lines that contain the word mojang
#90 [01:19] <mattym> xJovuz, Then save the file close it and try Minecraft
#91 [01:20] <xJovuz> there was only 2 lines with the word mojang
#92 [01:20] <xJovuz> the first 2
#93 [01:20] <xJovuz> i delete them
#94 [01:20] <xJovuz> im gonna try minecraft
#95 [01:20] <mattym> xJovuz, Make sure you save the file
#96 [01:21] <xJovuz> i press save
#97 [01:23] <xJovuz> the message dissapear, amazing thanks
#98 [01:23] <xJovuz> i can download optifine then right?
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#101 [01:40] <HadesKore> Hello
#102 [01:40] <HadesKore> Does anyone know the plugin (PEX)?
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#104 [01:41] <HadesKore> Does anyone know the plugin (PEX)?
#105 [01:41] <GreyVulpine> You're better off asking in pex's channel
#106 [01:42] <GreyVulpine> Try /join #permissionsex
#107 [01:42] <MajsterMC> hello I have a problem I forgot my password for Minecraft and when to send reminder e-mail is not coming to me what can I do?
#108 [01:42] <GreyVulpine> MajsterMC - Wait 3 hours without logging in at all, then reset your password
#109 [01:43] <MajsterMC> hello I have a problem I forgot my password for Minecraft and when to send reminder e-mail is not coming to me what can I do?
#110 [01:43] <GreyVulpine> MajsterMC - Read what I just said
#111 [01:43] <MajsterMC> aaa o i sayid
#112 [01:43] <MajsterMC> said
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#116 [01:51] <rocker> Hello, I've just copied a Minecraft crashlog and went to ubuntu.com, but where n ubuntu do I post it?
#117 [01:51] <GreyVulpine> paste.ubuntu.com
#118 [01:52] <GreyVulpine> Put a name in the "poster" box, put your error log in the big text box. Press submit. Copy/paste the link from your browser's address bar here
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#121 [01:53] <Guest68872> Jack
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#123 [01:55] <rocker> Okay, here's the link http://paste.ubuntu.com/23704721/
#124 [01:56] <GreyVulpine> Ah, head into Minecraft. Press "play" at the launcher. When you get into Minecraft, go to "Options", then "Video". Scroll down until you see "Use VBOs", toggle it. Then try minecraft again
#125 [01:57] <rocker> BTW, our minecraft is displaying the text in German...how do I change it back to English?
#126 [01:57] <GreyVulpine> Language icon, lower left.
#127 [01:57] <rocker> OK, here goes...
#128 [02:00] <rocker> VBOS was showing as 'ON' when I toggled it it went to 'OFF'
#129 [02:01] <GreyVulpine> Alright, now try minecraft
#130 [02:05] <rocker> It seems to be working!!! We're getting indicators in the lower right, one says 'BAT takes off' and the other says 'BLOCK BROKEN'
#131 [02:06] <mattym> rocker, Sounds like captioning or whatever they call it.
#132 [02:06] <rocker> Also, when she gets the opening launcher, there are six worlds and one is usually getting an arrow selector to its left automatically. She chose the world in creative mode, and when it opened she said it is familiar and it is a world that she created, so it seems to be running OK
#133 [02:08] <mattym> rocker, If you dont want the stuff in the lower right, you can go into Options -> Music & Sound
#134 [02:08] <mattym> rocker, From there dissable subtitles
#135 [02:09] <rocker> So the indicators are simply subtitles that list the things she does ?
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#137 [02:09] <GreyVulpine> As well as any nearby monsters, yes.
#138 [02:09] <rocker> There's omnsters in creative mode?
#139 [02:10] <rocker> Will that VBOS setting stay where it is now?
#140 [02:10] <GreyVulpine> None that are aggressive in creative mode (don't remember if passive mobs spawn in creative)
#141 [02:11] <GreyVulpine> The VBOs setting will stay as is, unless you change it back
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#143 [02:11] <_sirmagnus_> hey
#144 [02:12] <rocker> Well GV, it seems to be running OK. 'i can't thank you enough. You guys, and people at some of the computer help forums I've used in the past are so generous with your time and expertise. I thank you and my little girl thanks you as well. Happy holidays!!
#145 [02:12] <GreyVulpine> Happy holidays
#146 [02:15] <_sirmagnus_> i baught minecraft 2 years ago... it was all okay until now: if i login to majoring, my setting are correct, but if i connect with my minecraft-launcher, thats written: Sorry, but we coudnt
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#154 [03:27] <Nomadd_UK> Hi. Can someone help me with no sound in MC Win 10 edition please?
#155 [03:30] <Nomadd_UK> I am using Windows 10 fully patched including anniversary update on a HP Probook 470 laptop. The old java version works fine.
#156 [03:32] <Nomadd_UK> I also have a PC which does work correctly with the Win 10 Edition but crashes using the Java version. I have bought 2 x java and 2 x Win 10 but cannot get either to work on both PC and laptop using different accounts to allow a multiplayer game.
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#158 [03:32] <Nomadd_UK> I have also set up a MC server to try to get a Java and a Win 10 Ed to connect but only the Java version will connect.
#159 [03:33] <Nomadd_UK> ANy help will be much appreciated.
#160 [03:33] <Nomadd_UK> Hi Ran
#161 [03:33] <ran_> Hello
#162 [03:33] <ran_> I would like to download minecraft
#163 [03:33] <ran_> but it wont let me
#164 [03:34] <Nomadd_UK> Are you getting a VERY slow download of Win 10 edition from the Store?
#165 [03:34] <Andrio> Nomadd_UK, unfortunately the two games aren't compatible with each other; the Windows 10 edition is based on the Pocket Edition, and works with servers for that.
#166 [03:34] <ran_> No
#167 [03:34] <ran_> Mine is Windows7
#168 [03:34] <Nomadd_UK> I guessed so much. I don't mind which versio I get working. I have bought 2 copies of each.
#169 [03:35] <Andrio> o_o
#170 [03:35] <Andrio> ran_, what happens when you try?
#171 [03:35] <ran_> when I press play it shows a crash report
#172 [03:35] <Nomadd_UK> When I run the W10 ver it gives no sound on my laptop but is fine on PC. They can multiplayer.
#173 [03:36] <Nomadd_UK> The java version crashes on the PC and I get a very long crash report which I can email you if you think you can help.
#174 [03:36] <Nomadd_UK> I prefer the java versio tbh
#175 [03:36] <Andrio> Well, if it actually failed to download properly, you could try again.
#176 [03:36] <Andrio> ??> ran_ launcher/crash-log
#177 [03:36] <Absol> ran_: We need to see your crash log, which appears after a crash.
#178 [03:36] <Absol> ran_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#179 [03:36] <Nomadd_UK> 1 sec
#180 [03:37] <Andrio> Nomadd_UK, you checked the volume mixer and in-game settings?
#181 [03:37] <ran_> ok
#182 [03:37] <Nomadd_UK> Yes. I am an IT Manager. I reinstalled the sound drivers and reinstalled the game
#183 [03:38] <Andrio> mm
#184 [03:39] <ran_> Crash report or launcher log?
#185 [03:39] <Andrio> Crash report
#186 [03:39] <ran_> in the very right side?
#187 [03:40] <Andrio> Yes.
#188 [03:40] <ran_> ok http://paste.ubuntu.com/23705003/
#189 [03:41] <Andrio> That doesn't look like the complete report
#190 [03:41] <Nomadd_UK> Mine is pasted to http://paste.ubuntu.com/23705006/
#191 [03:42] <Nomadd_UK> @Ran - I just selected it all by clicking with my mouse and dragging then copied using CTRL-C
#192 [03:42] <Andrio> ??> Nomadd_UK win/DXDiag
#193 [03:42] <Absol> Nomadd_UK: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#194 [03:42] <Nomadd_UK> Ok thanks. I will try that. BRB
#195 [03:42] <Andrio> You should use Ctrl+A instead of that.
#196 [03:42] <Andrio> That way you don't miss anything.
#197 [03:43] <Andrio> It's also quicket.
#198 [03:43] <Andrio> quicker*
#199 [03:44] <ran_> http://paste.ubuntu.com/23705021/
#200 [03:45] <Andrio> ok
#201 [03:45] <ran_> is this it?
#202 [03:45] <Andrio> ??> ran_ win/DXDiag
#203 [03:45] <Andrio> Yeah
#204 [03:45] <Absol> ran_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#205 [03:46] <Nomadd_UK> DXDiag at http://paste.ubuntu.com/23705024/
#206 [03:46] <ran_> http://paste.ubuntu.com/23705025/
#207 [03:46] <Andrio> Nomadd_UK, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#208 [03:46] <Andrio> Or perhaps install a video card
#209 [03:47] <ran_> oh
#210 [03:47] <Nomadd_UK> I will install another card that is compatible. That should fix the java version.
#211 [03:47] <Andrio> Mm
#212 [03:47] <Andrio> ran_, try installing the Catalyst software suite from http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2032.
#213 [03:47] <Nomadd_UK> Can you help with the no sound on my laptop for the MC Win10 version?
#214 [03:47] <Andrio> I don't think so; sorry.
#215 [03:48] <ran_> ok.
#216 [03:49] <Nomadd_UK> Is there a major issue with sound in MC-W10 as I have seen LOADS of posts about it?
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#219 [03:51] <Nomadd_UK> Andrio, how can I get help with the laptop sound issue?
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#221 [03:52] <Nomadd_UK> Andrio?
#222 [03:53] <Andrio> Wait and see if someone else here can help?
#223 [03:53] <Andrio> Or perhaps ask on the Minecraft Forums.
#224 [03:53] <Nomadd_UK> Ok. thanks
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#229 [04:10] <Nomadd_UK> Can anyone help with no sound in MC Win 10 Edition on a HP Probook 470 laptop running Win10 fully patched?
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#237 [05:03] <A7medgaming> If i add ram to the luncher how i can bring it back
#238 [05:03] <A7medgaming> ?
#239 [05:03] <A7medgaming> Replyyyy
#240 [05:03] <GreyVulpine> Say what?
#241 [05:04] <A7medgaming> How
#242 [05:04] <GreyVulpine> How what?
#243 [05:04] <A7medgaming> I can
#244 [05:04] <A7medgaming> Bring back my rama
#245 [05:04] <A7medgaming> Rams
#246 [05:04] <GreyVulpine> Bring back how?
#247 [05:04] <A7medgaming> From the luncher
#248 [05:04] <GreyVulpine> I'm sorry, I don't understand.
#249 [05:04] <A7medgaming> How i can bring my rams
#250 [05:04] <A7medgaming> That i added
#251 [05:04] <A7medgaming> To minexraft luncher
#252 [05:05] * A7medgaminf [A7medgaminf@notlogged] has quit. (Ping timeout: 195 seconds)
#253 [05:05] <A7medgaming> T
#254 [05:05] <GreyVulpine> You can adjust your RAM in the launcher's "Edit Profile" window
#255 [05:05] <A7medgaming> I know
#256 [05:05] <A7medgaming> But if i add
#257 [05:05] <A7medgaming> And i want to get my ram back
#258 [05:05] <GreyVulpine> Simply close minecraft, and any RAM that minecraft used, will be returned to the operating system
#259 [05:06] <A7medgaming> Oh rly thx
#260 [05:06] <A7medgaming> <3
#261 [05:06] <A7medgaming> Cya
#262 [05:06] <GreyVulpine> Have a good one.
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#267 [05:35] <Megomaru> I do not receive a letter with instructions on resetting flogged. What should I do?
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#270 [05:36] <helpme> hello
#271 [05:36] <helpme> i have bought this game for my kid, and it keeps crashing
#272 [05:37] <helpme> ihave updated java, but still the same problem
#273 [05:37] <helpme> he is convinced that i buy it again
#274 [05:37] <helpme> but mojang says that i already own this game
#275 [05:38] <Andrio> ??> helpme launcher/crash-log
#276 [05:38] <Absol> helpme: We need to see your crash log, which appears after a crash.
#277 [05:38] <Absol> helpme: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#278 [05:39] <Andrio> Megomaru, what flogged you?
#279 [05:39] * Zawonga [Zawonga@notlogged] has joined #minecrafthelp
#280 [05:40] <Zawonga> I bought minecraft 1 year ago and now stating the launcher says only play demo what should i do? ty
#281 [05:40] <helpme> http://paste.ubuntu.com/23705402/
#282 [05:40] <helpme> like this
#283 [05:41] <Andrio> Yeah
#284 [05:41] <Andrio> ??> helpme win/DXDiag
#285 [05:41] <Absol> helpme: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#286 [05:41] <Andrio> Zawonga, are you sure you're using the correct email address?
#287 [05:41] <helpme> thanks absol
#288 [05:41] <helpme> ill check it out
#289 [05:42] <Zawonga> y im sure i could also log in at minecraft.net with this acount
#290 [05:42] <Megomaru> my email does not receive a letter with instructions on resetting the password, and I'm pretty sure the correct email
#291 [05:43] <Andrio> Zawonga, your account could have been stolen.
#292 [05:43] <Andrio> ??> Zawonga account/send-email
#293 [05:43] <Absol> Zawonga: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#294 [05:43] <Absol> Zawonga: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#295 [05:43] <Andrio> ??> Megomaru account/email-missing
#296 [05:43] <Absol> Megomaru: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#297 [05:43] <Absol> Megomaru: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#298 [05:44] <Zawonga> ok i will try this ty Absil
#299 [05:46] <Megomaru> I use Gmail, and before all the letters of this kind reached
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#302 [05:50] <Andrio> mm
#303 [05:50] <Andrio> Megomaru, again, perhaps your account was stolen
#304 [05:51] * techno156 [techno156@notlogged] has joined #minecrafthelp
#305 [05:52] <Megomaru> how can it be back?
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#307 [05:52] * Zawonga [Zawonga@notlogged] has quit. (Quit: Web client closed)
#308 [05:53] <Andrio> ??> Megomaru account/send-email
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#310 [05:53] <Absol> Megomaru: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#311 [05:54] <Absol> Megomaru: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#312 [05:54] <ASALCAK> Hello
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#316 [06:14] <ASALCAK> Can you help me to activate my account please?I cant log in, it says there is not conection with minecraft server.
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#323 [06:31] <KongenafGlostrup> Hi. My son can not log-in to Mindcraft.
#324 [06:31] * timsker [timsker@notlogged] has joined #minecrafthelp
#325 [06:32] <KongenafGlostrup> Where can I upload a crash-report?
#326 [06:32] <timsker> hello, i cannot login to my account and i forgot the security answers
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#330 [06:37] <KongenafGlostrup> My son can not log-in to Mindcraft, where can I upload crash-report?
#331 [06:40] <Andrio> ??> KongenafGlostrup paste
#332 [06:40] <Absol> KongenafGlostrup: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#333 [06:45] <KongenafGlostrup> Thanks. I just pasted the crash-log at the Ubuntu lunk.
#334 [06:46] <Andrio> Show me the link to your post
#335 [06:46] <KongenafGlostrup> http://paste.ubuntu.com/23705649/
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#341 [06:51] <Andrio> ??> KongenafGlostrup win/DXDiag
#342 [06:51] <Absol> KongenafGlostrup: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#346 [06:53] <domek> this mail lavaplayzbus@mail.com steel my account :(
#347 [06:54] <Andrio> ??> domek account/hacked
#348 [06:54] <Absol> domek: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#349 [06:54] <Absol> domek: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#350 [06:55] <ASALCAK> Can you help me to activate my account please?I cant log in, it says there is not conection with minecraft server
#351 [06:55] <ASALCAK> can anyone help me please?
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#354 [06:56] <Andrio> ASALCAK, can you log in to mojang.com?
#355 [06:56] <ASALCAK> the minecraft server 1.8.9 just stoped working, what shall i do?
#356 [06:57] * b3stpl4y3r [b3stpl4y3r@notlogged] has quit. (Ping timeout: 195 seconds)
#357 [06:58] <ASALCAK> andrio - yes I can, I restarted my password etc. mojang.com comunicates with me
#358 [06:58] <domek> thanks
#359 [06:59] <ASALCAK> I am acctually logged in now
#360 [06:59] <Andrio> mm
#361 [06:59] <Andrio> ??> ASALCAK tools/HJT
#362 [06:59] <Absol> ASALCAK: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#363 [06:59] <Absol> ASALCAK: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#364 [07:00] <ASALCAK> but when i want to log into a minecraft server then doesnt work
#365 [07:00] <Andrio> ...what happened then?
#366 [07:00] * Spast [Spast@notlogged] has joined #minecrafthelp
#367 [07:01] <KongenafGlostrup> I just uploaded a DxDiang report to Ubuntu http://paste.ubuntu.com/23705701/
#368 [07:02] * TechnoPatrick [TechnoPatrick@notlogged] has joined #minecrafthelp
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#371 [07:03] <TechnoPatrick> Hello i have a problem. I cant login into my Mojang Account
#372 [07:03] <TechnoPatrick> I tried to change my password but i doesnt work to login after i changed
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#374 [07:04] <Andrio> ??> TechnoPatrick login/throttle
#375 [07:04] <Absol> TechnoPatrick: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#376 [07:04] <Absol> TechnoPatrick: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#377 [07:05] <TechnoPatrick> Okay. So i have to wait 1h, then reset my password and try to play?
#378 [07:05] <TechnoPatrick> Thanks
#379 [07:05] <ASALCAK> i can not copy it
#380 [07:06] <Andrio> ASALCAK, Ctrl+A and Ctrl+C don't work?
#381 [07:08] <KongenafGlostrup> I just uploaded a DxDiang report to Ubuntu http://paste.ubuntu.com/23705701/
#382 [07:08] * EmreTM [EmreTM@notlogged] has joined #minecrafthelp
#383 [07:08] <ASALCAK> no not realy
#384 [07:11] <ASALCAK> http://paste.ubuntu.com/23705737/
#385 [07:11] <ASALCAK> here we go.. finaly...
#386 [07:11] <ASALCAK> is that what you are looking for?
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#388 [07:12] <Andrio> KongenafGlostrup, try installing this driver: http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_21.20.16.4526_W10x64_A.zip?acerid=636179124642909020&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20V3-372&OS=ALL&LC=en&BC=ACER&SC=AAP_10
#389 [07:14] <Andrio> ASALCAK, what happens when you try to join a server?
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#392 [07:16] <ASALCAK> it wants my email address and password
#393 [07:16] <Andrio> What does?
#394 [07:17] <ASALCAK> when I write it in there then it says
#395 [07:17] <Nogard> i cant log into minecraft client "credentials are invalid" but i did a pw reset. also it sais i dont own the game but i have the receipt in my emails
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#397 [07:17] <ASALCAK> SOrry, but we couldnt connest to our servers
#398 [07:17] <Andrio> ASALCAK, is that it?
#399 [07:17] <ASALCAK> Please make sure that you are online and that Minecraft in not blocked
#400 [07:17] <Andrio> ??> Nogard login/throttle
#401 [07:17] <Absol> Nogard: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#402 [07:17] <Absol> Nogard: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#403 [07:18] <Nogard> even when i am logged in (website it sais i dont own the game)
#404 [07:18] <ASALCAK> its like blocked Minecraft for my account
#405 [07:18] <Andrio> Even though you can't log in?
#406 [07:18] <Nogard> but i have the receipt attached to that acc on my email
#407 [07:18] <Andrio> ASALCAK, no
#408 [07:18] <Andrio> it's not.
#409 [07:18] <ASALCAK> maybe because I havent use or played minecraft long time
#410 [07:18] <Andrio> ASALCAK, is that it?
#411 [07:18] <Nogard> i cant login to the mc client
#412 [07:19] <ASALCAK> its my sons game, not mine
#413 [07:19] <Andrio> mm
#414 [07:19] <Andrio> ??> Nogard tools/HJT
#415 [07:19] <Absol> Nogard: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#416 [07:19] <Absol> Nogard: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#417 [07:20] <ASALCAK> adrio - what do you recomend
#418 [07:20] <ASALCAK> me to do
#419 [07:20] * Nogard [Nogard@notlogged] has quit. (Client Quit)
#420 [07:21] <Andrio> I'm not sure, though I see there are traces of McAfee software on that PC
#421 [07:21] <Andrio> ??> ASALCAK AV/McAfee
#422 [07:21] <Absol> ASALCAK: McAfee anti-virus is a terrible virus protection solution, and was even abandoned by its creator John McAfee.
#423 [07:21] <Absol> ASALCAK: It is known to cause all sorts of connection problems, and is recommended to be removed and replaced with another solution such as Avast! anti-virus.
#424 [07:21] <Andrio> possibly pirated
#425 [07:22] <ASALCAK> shall i just remove this mcafee?
#426 [07:22] <ASALCAK> i do have avast
#427 [07:22] <Andrio> Yes
#428 [07:23] <ASALCAK> ok, its uninstaled now
#429 [07:24] <ASALCAK> i am gonna try to log in
#430 [07:26] <ASALCAK> no change, its the same like before - Sorry, but we couldnt connest to our servers
#431 [07:26] <ASALCAK> I have got to leave now, I will be back in couple hrs
#432 [07:26] <Andrio> I'd try restarting the PC also
#433 [07:26] <ASALCAK> ok
#434 [07:27] <ASALCAK> thank you
#435 [07:27] <Andrio> no problem?
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#439 [07:33] <KongenafGlostrup> I just installed the driver, but have the same issue. I still can't log-in. http://paste.ubuntu.com/23705819/
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#441 [07:44] <KongenafGlostrup> @absol I just installed the driver, but have the same issue. I still can't log-in. http://paste.ubuntu.com/23705819/
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#444 [07:55] <KongenafGlostrup> @absol I just installed the driver, but have the same issue. I still can't log-in. http://paste.ubuntu.com/23705819/
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#446 [07:59] <KongenafGlostrup> I just installed the driver, but have the same issue. I still can't log-in. http://paste.ubuntu.com/23705819/
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#448 [08:02] <KongenafGlostrup> @absol I just installed the driver, but have the same issue. I still can't log-in. http://paste.ubuntu.com/23705819/
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#450 [08:08] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#451 [08:08] <Guest93642> so what the page to claim i have a claimed code for minecraft? cause i keep getting taken to the wrong page
#452 [08:10] <Guest93642> nvmi think i foundit
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#455 [08:14] <KongenafGlostrup> I don't want to be a dick, but is anyone looking in to my problem? http://paste.ubuntu.com/23705819/
#456 [08:14] <Absol> KongenafGlostrup: Please keep it civil
#457 [08:15] * Unknown_ [Unknown_@notlogged] has joined #minecrafthelp
#458 [08:15] <Unknown_> 23706119
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#460 [08:21] * RubenGamer23 [RubenGamer23@notlogged] has joined #minecrafthelp
#461 [08:22] <RubenGamer23> Hi how are you i have a problem
#462 [08:24] <RubenGamer23> hola como estas tengo un problema
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#474 [08:48] <AerialFishes> Hello?
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#476 [08:52] * Snowmanot is now known as Snowman
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#483 [09:10] <Tri_Bolt> hye]
#484 [09:10] <Tri_Bolt> hye
#485 [09:10] <Tri_Bolt> hi?
#486 [09:10] <Tri_Bolt> hello???
#487 [09:10] <Tri_Bolt> you here?
#488 [09:11] <Tri_Bolt> iff i want to join a server its saying javanet.socketException:network how to fix what do i need to do to fix it?
#489 [09:11] * AllPlayed [AllPlayed@notlogged] has joined #minecrafthelp
#490 [09:11] <Tri_Bolt> iff i want to join a server its saying javanet.socketException:network how to fix what do i need to do to fix it?
#491 [09:12] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
#492 [09:12] * Tri_Bolt_ [Tri_Bolt_@notlogged] has joined #minecrafthelp
#493 [09:12] <Tri_Bolt_> hye
#494 [09:12] <AllPlayed> If i want to enter to Minecraft and i type all the info correctly what i do?
#495 [09:12] <Tri_Bolt_> someone here?
#496 [09:12] <AllPlayed> yes
#497 [09:12] <AllPlayed> i need help
#498 [09:12] * Tri_Bolt_ [Tri_Bolt_@notlogged] has quit. (Client Quit)
#499 [09:13] <Tri_Bolt> ok
#500 [09:13] <Tri_Bolt> whit what sur
#501 [09:13] <AllPlayed> If i want to enter to Minecraft and i type all the info correctly, and it says i cannot enter, what i do?
#502 [09:13] <Tri_Bolt> i can help u only iff u give your pass and email
#503 [09:13] <Tri_Bolt> il try my best
#504 [09:13] <AllPlayed> um no you dont going to steal my account sorry
#505 [09:13] <AllPlayed> :/
#506 [09:14] <Tri_Bolt> xD
#507 [09:14] <Tri_Bolt> nice im not A HELPER
#508 [09:14] <Tri_Bolt> gg
#509 [09:14] <AllPlayed> xD
#510 [09:14] <Tri_Bolt> wrong person bro
#511 [09:14] <Tri_Bolt> bye bye
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#515 [09:14] <Tri_Bolt> hye?
#516 [09:14] <Tri_Bolt> iff i want to join a server its saying javanet.socketException:network how to fix what do i need to do to fix it?
#517 [09:18] * xoxo05 [xoxo05@notlogged] has joined #minecrafthelp
#518 [09:20] <xoxo05> It looks like you don’t own Minecraft for PC/Mac. Buy it here!
#519 [09:20] <Tri_Bolt> no!!
#520 [09:20] <Tri_Bolt> i have a mc acount
#521 [09:20] <xoxo05> this masage appears when i want to login
#522 [09:20] <Tri_Bolt> ohh ok sorry
#523 [09:20] <Tri_Bolt> iff i want to join a server its saying javanet.socketException:network how to fix what do i need to do to fix it?
#524 [09:21] <Tri_Bolt> ?? help
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#527 [09:24] <Tri_Bolt> help please!
#528 [09:25] * jesuspro [jesuspro@notlogged] has joined #minecrafthelp
#529 [09:25] <Tri_Bolt> help pleaser
#530 [09:25] <Tri_Bolt> please
#531 [09:25] <Tri_Bolt> help me
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#533 [09:26] <Tri_Bolt> iff i want to join a server its saying javanet.socketException:network how to fix what do i need to do to fix it?
#534 [09:26] <Tri_Bolt> can u help me
#535 [09:26] <Tri_Bolt> please]
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#540 [09:31] <MarqnBG> hey guys i have problem so i recently bought new pc windows 10 and when i launch minecraft it crashes and says "lack of upgraded graphic drivers"
#541 [09:32] <Tri_Bolt> sur
#542 [09:32] <Tri_Bolt> are you here
#543 [09:32] <Tri_Bolt> ?
#544 [09:32] * jesuspro [jesuspro@notlogged] has quit. (Quit: Web client closed)
#545 [09:32] <MarqnBG> me?
#546 [09:33] <Tri_Bolt> first go here https://minecraft.net/en/login/?ref=gm
#547 [09:33] <Tri_Bolt> login
#548 [09:33] * Aidan [Aidan@notlogged] has joined #minecrafthelp
#549 [09:33] <MarqnBG> alredy logined
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#551 [09:33] <Tri_Bolt> sec
#552 [09:34] <Tri_Bolt> go here https://minecraft.net/en/download/?ref=bm
#553 [09:34] <MarqnBG> alredy downloaded mc from there
#554 [09:34] <Tri_Bolt> go down
#555 [09:34] <Tri_Bolt> at that link
#556 [09:34] * Aidan [Aidan@notlogged] has joined #minecrafthelp
#557 [09:34] <MarqnBG> ok
#558 [09:34] <Tri_Bolt> look to desktops and then windows 10
#559 [09:35] <Aidan> I need help, please.
#560 [09:35] <Tri_Bolt> and then press download
#561 [09:35] <MarqnBG> oh ok didn't noticed there is specific for w10
#562 [09:35] <Tri_Bolt> aidan whit what
#563 [09:35] <MarqnBG> thanks
#564 [09:35] <Tri_Bolt> ;)
#565 [09:35] <Tri_Bolt> aidan whats the problem
#566 [09:35] <Tri_Bolt> ?
#567 [09:35] <Tri_Bolt> sur
#568 [09:35] <Aidan> I have a new Windows 10 computer, and I cannot get Minecraft to run due to a "Pixel Format Not Accelerated" error.
#569 [09:36] <Tri_Bolt> ohh ok
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#571 [09:36] <Aidan> I have tried updating my video driver, but it didn't work.
#572 [09:36] <Tri_Bolt> sam ething like the guy a sec ago
#573 [09:36] <Tri_Bolt> *same
#574 [09:36] <Tri_Bolt> uh,
#575 [09:36] <Tri_Bolt> uhm
#576 [09:36] <Tri_Bolt> sec
#577 [09:37] <Aidan> I followed the instructions to use Ubuntu Pastebin for my dxdiag report, but I know nothing about any of this.
#578 [09:37] <Tri_Bolt> u need download it again go here https://minecraft.net/en/download/?ref=bm
#579 [09:37] <Tri_Bolt> go down then u see desktops
#580 [09:37] <Tri_Bolt> then press win 10
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#582 [09:37] <Tri_Bolt> and then download
#583 [09:37] <Tri_Bolt> thats all
#584 [09:37] <Lord_Ralex> Aidan, the instructions told you to give us a link
#585 [09:37] <Lord_Ralex> Tri_Bolt, redownloading MC will not resolve driver issues
#586 [09:37] <Aidan> http://paste.ubuntu.com/23706493/
#587 [09:37] <Tri_Bolt> xD
#588 [09:38] <Tri_Bolt> im not a helper
#589 [09:38] <Tri_Bolt> finnaly
#590 [09:38] <Tri_Bolt> help me lord
#591 [09:38] <Tri_Bolt> i need helkp
#592 [09:38] <Tri_Bolt> i need help
#593 [09:38] <Tri_Bolt> please
#594 [09:38] <Lord_Ralex> Aidan, that computer does not support Windows 10. It needs to be running Windows 7 to be supported correctly.
#595 [09:38] <Tri_Bolt> iff i want to join a server its saying javanet.socketException:network how to fix what do i need to do to fix it?
#596 [09:38] <Aidan> So I need the Windows 7 version of Minecraft even though my computer is running Windows 10?
#597 [09:38] <Andrei> sall
#598 [09:39] <Tri_Bolt> lord_ralex i waited a long time for u please help me
#599 [09:40] <Tri_Bolt> so iff i want to join a server its saying javanet.socketException:network how to fix what do i need to do to fix it?
#600 [09:40] <Tri_Bolt> i cant join the serverf
#601 [09:40] <Tri_Bolt> ;-;
#602 [09:41] <Aidan> So I need the Windows 7 version of Minecraft even though my computer is running Windows 10?
#603 [09:41] <Lord_Ralex> Aidan, no, your computer itself needs to run Windows 7
#604 [09:41] <Lord_Ralex> It should not be running Windows 10 at all
#605 [09:41] <Tri_Bolt> iff i want to join a server its saying javanet.socketException:network how to fix what do i need to do to fix it?
#606 [09:41] <Tri_Bolt> lord lissen
#607 [09:41] <Lord_Ralex> Tri_Bolt, a) stop repeating yourself, because I will not help if you spam
#608 [09:41] <Tri_Bolt> i waited for an hour!
#609 [09:41] <Lord_Ralex> b) you need to provide a complete error
#610 [09:41] <Aidan> The computer came with Windows 10.
#611 [09:42] <Tri_Bolt> how?
#612 [09:42] <Aidan> How do I make it run Windows 7 instead?
#613 [09:42] <Lord_Ralex> Aidan, then whoever sold it to you is foolish, return it and get your money back
#614 [09:42] <MarqnBG> guys when i try to download minecraft for windows 10 it gets me to another page and it says this:Unknown protocol opera was unable to open the link since no application associated with "ms-windows-store:" protocol was found on your system
#615 [09:42] <Aidan> Okay. Thank you.
#616 [09:42] <Tri_Bolt> how to provide the error
#617 [09:42] <Tri_Bolt> lord
#618 [09:43] <Tri_Bolt> ?
#619 [09:43] <Lord_Ralex> Tri_Bolt, well, it's going to show you the complete error that matters
#620 [09:44] <Tri_Bolt> where
#621 [09:44] <Lord_Ralex> The same place where you got the error in the first place
#622 [09:45] <Tri_Bolt> iff i want to join the server they say that
#623 [09:45] <Tri_Bolt> javanet.socketException:network is unreachable
#624 [09:45] <Tri_Bolt> but my brother can join it
#625 [09:45] <Tri_Bolt> i cant
#626 [09:45] <Tri_Bolt> -_-
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#628 [09:46] <Tri_Bolt> lord_ralex this is the only thing i see javanet.socketException:network
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#630 [09:49] * TBNRJustASquid [TBNRJustASquid@notlogged] has joined #minecrafthelp
#631 [09:50] <TBNRJustASquid> Hi, can you help me out i have found a glitch and i can't login to Minecraft.
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#633 [09:51] <TBNRJustASquid> Hi, can you help me out i have found a glitch and i can't login to Minecraft. I was told to contact you via twitter. Please respond
#634 [09:52] <TBNRJustASquid> Hi, can you help me out i have found a glitch and i can't login to Minecraft. I was told to contact you via twitter. Please respond
#635 [09:52] <TBNRJustASquid> Hi, can you help me out i have found a glitch and i can't login to Minecraft. I was told to contact you via twitter. Please respond
#636 [09:52] <TBNRJustASquid> Hi, can you help me out i have found a glitch and i can't login to Minecraft. I was told to contact you via twitter. Please respond
#637 [09:52] <TBNRJustASquid> Hi, can you help me out i have found a glitch and i can't login to Minecraft. I was told to contact you via twitter. Please respond
#638 [09:52] * Absol kicked TBNRJustASquid from #minecrafthelp (Reason: BNRJustASquid :Stop spamming)
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#640 [09:57] <hapa> http://paste.ubuntu.com/23706576/
#641 [09:57] <hapa> http://paste.ubuntu.com/23706576/
#642 [09:58] <hapa> ------------------ System Information ------------------ Time of this report: 12/29/2016, 17:52:27 Machine name: DESKTOP-AGPBCOG Machine Id: {C2DD61EE-EF00-4630-8A91-81A13231B1C6} Operating System: Windows 10 Enterprise 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161208-2252) Language: Bulgarian (Regional Setting: Bulgarian) System Manufacturer: TOSHIBA System Model:
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#644 [09:59] * KongenafGlostrup [KongenafGlostrup@notlogged] has joined #minecrafthelp
#645 [09:59] <KongenafGlostrup> Hi. My son cant login to Mindcraft. http://paste.ubuntu.com/23705819/
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#647 [10:07] <mattym> KongenafGlostrup, Still there?
#648 [10:07] <KongenafGlostrup> Yes
#649 [10:07] <mattym> ??> KongenafGlostrup win/reinst
#650 [10:07] <Absol> KongenafGlostrup: You may need to reinstall the locally installed files that Minecraft puts into place.
#651 [10:07] <Absol> KongenafGlostrup: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#652 [10:07] <mattym> KongenafGlostrup, Try the instructions Absol wrote, see if it still happens after.
#653 [10:11] <KongenafGlostrup> Hi. I found the .minecraft folder, but im not sure what NOT to delete!
#654 [10:13] <mattym> KongenafGlostrup, Do you have a folder called saves within .minecraft
#655 [10:14] <KongenafGlostrup> Yes I found it and deleted everything - except the saves folder.
#656 [10:15] <mattym> KongenafGlostrup, Try starting the game again
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#659 [10:20] <KongenafGlostrup> OMG - thanks it's working. Thanks.
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#676 [11:05] <Zero__> When i try to log in it says "Sorry, but we couldn't connect to our servers. Please make sure that you are Online and the Minecraft is not blocked. (SunCertPathBuilderException: Unable to find valid certification path to requested target"
#677 [11:09] * ScheibchenGamrHD [ScheibchenGamrHD@notlogged] has joined #minecrafthelp
#678 [11:09] * DylanoChan [DylanoChan@notlogged] has joined #minecrafthelp
#679 [11:09] <DylanoChan> Hi
#680 [11:10] <DylanoChan> Im raging.
#681 [11:10] <DylanoChan> Holy shit.
#682 [11:10] <Absol> DylanoChan: Please keep it civil
#683 [11:10] <DylanoChan> Oke.
#684 [11:11] <DylanoChan> Omgg.
#685 [11:11] <DylanoChan> Just do it.
#686 [11:11] <Zero__> When i try to log in it says "Sorry, but we couldn't connect to our servers. Please make sure that you are Online and the Minecraft is not blocked. (SunCertPathBuilderException: Unable to find valid certification path to requested target)"
#687 [11:12] <DylanoChan> My minecraft account is logging in like 10 minutes :/
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#689 [11:14] * Muii [Muii@notlogged] has joined #minecrafthelp
#690 [11:14] <Muii> hello ?
#691 [11:14] <Zero__> hi
#692 [11:14] * ScheibchenGamrHD [ScheibchenGamrHD@notlogged] has quit. (Ping timeout: 195 seconds)
#693 [11:14] <Muii> i need help
#694 [11:15] <Zero__> Same
#695 [11:18] <Muii> i just installed minecraft and i could log in, but when i try to load in on any minecraft server it suddenly kicks me or disconnects me by saying something about Internal exception java.io.IOException "An existing connection was forcibly closed by the remote host" How can i fix this ??
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#697 [11:19] <Muii_> hello ??
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#708 [11:34] <Thelegend8> Hi I need help with my console Minecraft it has a lighting issue when I open chest
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#713 [11:47] <CJ> yes, I am on the xbox one edition, do you help people on that platform?
#714 [11:48] <mattym> CJ, Depends on the issue, we are not super familiar with the console editions here.
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#716 [11:49] <CJ> so, whenever I invite my friend to a game of minecraft, it says he cannot join because "im not friends with anybody in the game".
#717 [11:49] <CJ> but it is only me and my friend, and I put him as a favorite friend.
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#719 [11:50] <CJ> can you help please?
#720 [11:51] <mattym> CJ, Is he added as your friend through the Xbox Live system?
#721 [11:51] <CJ> yes.
#722 [11:51] <mattym> CJ, Is he on an Xbox One as well?
#723 [11:51] <CJ> yes sir.
#724 [11:52] <mattym> CJ, How long has he been added as your friend on live?
#725 [11:52] <CJ> a few weeks actually.
#726 [11:52] <mattym> CJ, Hmm, not sure what would cause that. Best bet would be to check in the forums, or Xbox support.
#727 [11:53] <CJ> ok, thanks man. I appreciate your time.
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#732 [12:04] <kaneki> hi i recently got hacked my a friend and they changed my name on my account i got everything back ecept the name i was woundering if i could get my name back it was ___kaneki__
#733 [12:04] <mattym> ??> kaneki account/send-email
#734 [12:04] <Absol> kaneki: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#735 [12:04] <Absol> kaneki: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#736 [12:05] <mattym> kaneki, Follow the instructions from Absol, if they cannot fix it for you, you will need to wait the normal time.
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#738 [12:14] * Fire_killer079 [Fire_killer079@notlogged] has joined #minecrafthelp
#739 [12:15] <Fire_killer079> hi
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#743 [12:17] <Controllerprobleem> Does someome know how to connect a ps4 controller on a ipad to playbminecraft with it
#744 [12:18] <mattym> Controllerprobleem, No, not sure thats possible.
#745 [12:20] <Fire_killer079> i think you can but not with bleutooth, you need a cable ipad charger to usb input. (i think this helps)
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#748 [12:26] * stdyrmx [stdyrmx@notlogged] has joined #minecrafthelp
#749 [12:26] <stdyrmx> hi
#750 [12:26] <Fire_killer079> hi
#751 [12:26] <stdyrmx> when i start up minecraft 1.10 or 1.11 everything is fine
#752 [12:27] <stdyrmx> but when i want to change to a resource pack, i click the resource pack button and it starts lagging
#753 [12:27] <stdyrmx> it takes like 10 secs to get into my resource pack folder, from there i cant select a rp and i cant hit done
#754 [12:27] <stdyrmx> i have to restart minecraft
#755 [12:28] <stdyrmx> anyone know what i can do to fix this problm?
#756 [12:28] * DeadPap [DeadPap@notlogged] has joined #minecrafthelp
#757 [12:29] <DeadPap> hello?
#758 [12:30] <mattym> stdyrmx, Use a different resource pack, or remove ones you are not using from the folder.
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#761 [12:30] <stdyrmx> mattym: when it loads up in 1.10 or 11 its default minecraft
#762 [12:30] <stdyrmx> and i have like 5 that i use
#763 [12:31] <mattym> stdyrmx, Right, if your getting that issue, it means your computer is struggling to try and use that pack. Consider smaller resolution packs
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#765 [12:33] <stdyrmx> my pc struggles with default minecraft? i think you dont understand what im trying to say (not being rude)
#766 [12:33] <stdyrmx> when i load up 1.11 no resource pack is selected
#767 [12:34] <stdyrmx> but when i go to settings and to resource packs, my game lags liek crazy but in previous versions i can open the folder with no problem at all
#768 [12:36] <mattym> stdyrmx, Your game has to get info on the packs its trying to load. If the game is having an issue with loading the resource pack menu, and enabling a pack. Try a less intensive pack.
#769 [12:37] <stdyrmx> so what do you suggest i do?
#770 [12:39] <mattym> ... Try a less intensive pack.
#771 [12:40] <stdyrmx> so remove some from the foldeR?
#772 [12:40] <mattym> stdyrmx, Remove all, get a texture pack that doesnt use a larger resolution that the default, and see what happens.
#773 [12:41] <stdyrmx> kk
#774 [12:41] * torjagenderLoewe [torjagenderLoewe@notlogged] has joined #minecrafthelp
#775 [12:44] <stdyrmx> mattym: now i just one in which is the azurine 64x pink and it works fine
#776 [12:44] <stdyrmx> so do i just have to take out packs and put the one i want to use in eveytime?
#777 [12:44] <mattym> stdyrmx, Then it was an issue with one of the packs you had in there probably
#778 [12:44] <mattym> stdyrmx, You would need to add them back one at a time to figure out which one
#779 [12:44] <stdyrmx> kk
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#781 [12:44] * Gamingpolice [Gamingpolice@notlogged] has joined #minecrafthelp
#782 [12:45] <Gamingpolice> Someone took over my account and changed my name
#783 [12:45] * alerrandro [alerrandro@notlogged] has joined #minecrafthelp
#784 [12:45] <mattym> Gamingpolice, Did you recover access to the account?
#785 [12:46] * StevieB [StevieB@notlogged] has joined #minecrafthelp
#786 [12:46] <Gamingpolice> Yes. i have my account right now i had to change my password and security options because they changed them
#787 [12:46] <mattym> ??> Gamingpolice account/send-email
#788 [12:46] <Absol> Gamingpolice: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#789 [12:46] <Absol> Gamingpolice: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#790 [12:46] <Gamingpolice> But they did change my user name
#791 [12:46] <mattym> Gamingpolice, Follow the instructions from Absol, if they cannot fix it for you, you will need to wait the normal time.
#792 [12:46] <StevieB> Hi all. My son has forgotten his username and passowrd (after just 2 days) and I cannot resolve it. Can I get some help?
#793 [12:47] <mattym> Gamingpolice, You should also change the password on the email you used for your account, if it was the same password you used for the mojang account.
#794 [12:47] <mattym> ??> StevieB account/password-reset
#795 [12:47] <Gamingpolice> ok
#796 [12:47] <mattym> ??> StevieB account/password
#797 [12:47] <mattym> ??> StevieB account/reset-password
#798 [12:47] <Absol> StevieB: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#799 [12:47] <Absol> StevieB: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
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#801 [12:47] <StevieB> I have tried that with no luck at all.
#802 [12:47] <Gamingpolice> Have a good day all
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#804 [12:48] <mattym> StevieB, Are you sure you've entered the email which was used to purchase the account into that site?
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#806 [12:48] <StevieB> I used my own email. I keep hitting brick walls. I got the that migration bit, but it's still asking for the user name which we don't have.
#807 [12:49] <mattym> StevieB, Wait, the account is unmigrated?
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#810 [12:50] <StevieB> Ill try to explain quick. We bought the game (a download card)... I set up a Mojang account (the details which I do know)... then my son installed the game and chose his own PW and username. He was playing it that first day with no issues. No he can't get back in.
#811 [12:51] * DroffRef [DroffRef@notlogged] has joined #minecrafthelp
#812 [12:51] <mattym> StevieB, Is he trying to log in with the username and password, or the email and password
#813 [12:52] <StevieB> We tried both Matty
#814 [12:52] <DroffRef> email and password
#815 [12:52] <DroffRef> some one speak french ?
#816 [12:52] <StevieB> What we think should be the user name is not working
#817 [12:52] <mattym> StevieB, The username used to login is the email
#818 [12:52] <mattym> StevieB, And the email that was used to create the account, who is the provider for it?
#819 [12:53] <mattym> ??> DroffRef lang/fr
#820 [12:53] <Absol> DroffRef: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#821 [12:53] <DroffRef> lang/fr
#822 [12:53] <StevieB> Provider? Sorry can you explain?
#823 [12:53] <DroffRef> ok thank you
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#827 [12:53] <mattym> StevieB, In the email that was used to make the account what comes after the @
#828 [12:53] * Senpaikunn [Senpaikunn@notlogged] has joined #minecrafthelp
#829 [12:54] <StevieB> outlook (sorry)
#830 [12:54] <mattym> StevieB, Did you check any spam/junk folders in your inbox for the password reset email?
#831 [12:54] <StevieB> yes. Nothing came through
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#833 [12:54] <mattym> StevieB, Where did you purchase the download code?
#834 [12:55] <StevieB> GAME
#835 [12:55] <StevieB> Thanks for all your help so far Matty
#836 [12:55] <mattym> StevieB, Do you still have it? (DO NOT post the info from it here)
#837 [12:55] <StevieB> yes we do
#838 [12:55] <mattym> ??> StevieB account/send-email
#839 [12:55] <Absol> StevieB: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#840 [12:55] <Absol> StevieB: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#841 [12:56] <mattym> StevieB, Your card code, is your Transaction-ID
#842 [12:56] <StevieB> ok ty very much Matty
#843 [12:57] * jacquimon [jacquimon@notlogged] has joined #minecrafthelp
#844 [12:58] <DroffRef> Just a moment I managed to connect but now no, more with the e-mail that I usually connect does not more accecible (soory for the late)
#845 [12:59] <mattym> DroffRef, What is the actual problem you get?
#846 [12:59] <jacquimon> Hello everyone! I just downloaded and installed Minecraft today. Now everytime I start the game, it either freezes or crashes by saying that Java isn't working. What can I do?
#847 [12:59] * Dominik [Dominik@notlogged] has joined #minecrafthelp
#848 [12:59] <DroffRef> i can't connecte to my minecraft and mojang account
#849 [12:59] <DroffRef> i can't connecte to my minecraft and mojang account
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#852 [13:01] <mattym> DroffRef, What happens when you try?
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#854 [13:01] * ftgrv65yv [ftgrv65yv@notlogged] has joined #minecrafthelp
#855 [13:01] <mattym> jacquimon, Whats the exact message you get as the error?
#856 [13:02] <ftgrv65yv> v
#857 [13:02] <ftgrv65yv> cvb 3n7xgf56
#858 [13:02] <ftgrv65yv> hh
#859 [13:02] <ftgrv65yv> h
#860 [13:02] <ftgrv65yv> hh
#861 [13:02] * Absol kicked ftgrv65yv from #minecrafthelp (Reason: tgrv65yv :Stop spamming)
#862 [13:03] <DroffRef> "Sorry, but your usernamme or password is incorrect !
#863 [13:03] <jacquimon> mattym, it is in German (English is not my first language) and roughly translated it says "Java (TM) Platform SE binary is not working anymore. The programme is not operating correctly. The programme will be closed and you will be informed if a solution is available."
#864 [13:04] <jacquimon> mattym, sometimes i can even walk around a little before the window freezes and I have to close it via the task manager.
#865 [13:04] <mattym> jacquimon, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#866 [13:04] <mattym> DroffRef, Have you tried to reset the password?
#867 [13:05] <jacquimon> mattym, okay, done this and I'm gonna try again now.
#868 [13:05] <DroffRef> yes but i unknox my e-mail because it the ancien e-mail
#869 [13:06] * Kign28 [Kign28@notlogged] has quit. (Ping timeout: 195 seconds)
#870 [13:06] <mattym> ??> DroffRef account/send-email
#871 [13:06] <Absol> DroffRef: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#872 [13:06] <Absol> DroffRef: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#873 [13:07] * torjagenderLoewe_ [torjagenderLoewe_@notlogged] has joined #minecrafthelp
#874 [13:07] <jacquimon> myttym, wow, thit is the longest I've been able to play now :D I'm going to play a little more and let you know if it's still working, but so far it's looking good. Thank you so much! :)
#875 [13:07] <DroffRef> and when i connect to mojang i have the password alredy but that not good (now) (before it succes)
#876 [13:08] <mattym> DroffRef, Do the instructions from Absol
#877 [13:08] <hunterhdf> Anytime I try to connect to a server it says the auth servers are down but when I go to mojangs site it says there up, any help?
#878 [13:10] <mattym> ??> hunterhdf launcher/relog
#879 [13:10] <Absol> hunterhdf: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#880 [13:11] <mattym> hunterhdf, Try the instructions Absol wrote, see if it happens after.
#881 [13:11] <DroffRef> Change E-mail An error occurred. Could not load security challenge. :(
#882 [13:11] <mattym> DroffRef, Fill out the form Absol linked.
#883 [13:11] <DroffRef> i do this
#884 [13:11] <DroffRef> that * ?
#885 [13:11] <mattym> DroffRef, Then you will need to wait for the reply
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#888 [13:15] <DroffRef> i don't do the quetions of security so i can't change the e-mail to change my passsword
#889 [13:15] <DroffRef> did not*
#890 [13:16] * torjagenderLoewe [torjagenderLoewe@notlogged] has quit. (Ping timeout: 195 seconds)
#891 [13:17] <mattym> DroffRef, Without access to your email, you cannot do anything
#892 [13:17] <mattym> ??> DroffRef account/send-email
#893 [13:17] <Absol> DroffRef: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#894 [13:17] <Absol> DroffRef: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#895 [13:17] <mattym> DroffRef, Do the instructions Absol wrote, wait for a reply from Mojang, it WILL be several days.
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#900 [13:20] <jacquimon> mattym, it's working, thanks for your help :)
#901 [13:20] <mattym> jacquimon, Excellent, enjoy!
#902 [13:21] * italo_gamer208 [italo_gamer208@notlogged] has joined #minecrafthelp
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#904 [13:25] * ranbatto [ranbatto@notlogged] has joined #minecrafthelp
#905 [13:26] <ranbatto> last night my gmail account linked with my minecraft account was hacked as well as my skype. i tried recovering the email but it wasnt possible. they changed my minecraft password so i want to change the email linked to my minecraft
#906 [13:26] * Kign28 [Kign28@notlogged] has joined #minecrafthelp
#907 [13:26] <mattym> ??> ranbatto account/send-email
#908 [13:26] <Absol> ranbatto: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#909 [13:26] <Absol> ranbatto: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#910 [13:27] <ranbatto> what ifi no longer have access to my transaction of when i bought it because i got minecraft a couple years ago
#911 [13:27] <mattym> ranbatto, Do you remember what payment method was used?
#912 [13:27] <ranbatto> i pressume it was credit card or paypal
#913 [13:28] <mattym> ranbatto, And the month and year of the purchase?
#914 [13:28] <ranbatto> i think december of 2013 or 2014 it was long ago so im not 100% sure
#915 [13:28] <ranbatto> probably 2014
#916 [13:28] <mattym> ranbatto, Ok
#917 [13:29] <mattym> ??> ranbatto account/trans-id/braintree
#918 [13:29] <Absol> ranbatto: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#919 [13:29] <Absol> ranbatto: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#920 [13:29] <mattym> ranbatto, Include the info Absol mentioned in the form when you contact them.
#921 [13:29] <ranbatto> okay
#922 [13:29] <mattym> ranbatto, If it was paypal, log into the paypal account, and look through your history.
#923 [13:29] <ranbatto> thank you so much for your help
#924 [13:30] <ranbatto> alright
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#927 [13:31] <DroffRef> what the e-mail to mojang please ?
#928 [13:32] <Anna> ??> DroffRef mojang/email
#929 [13:32] <Absol> DroffRef: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#930 [13:32] <Absol> DroffRef: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#931 [13:42] * mike__ [mike__@notlogged] has joined #minecrafthelp
#932 [13:42] <mike__> i believe my account may have been compromised. I have tried to reset the password however, am not receiving the reset emails
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#934 [13:45] * iRqnaRene [iRqnaRene@notlogged] has joined #minecrafthelp
#935 [13:45] <iRqnaRene> hello?
#936 [13:45] * ranbatto [ranbatto@notlogged] has joined #minecrafthelp
#937 [13:45] <iRqnaRene> hello?
#938 [13:45] <DroffRef> thanks and good be
#939 [13:45] <DroffRef> bye*
#940 [13:45] <ranbatto> hello, im trying to recover my account
#941 [13:45] <iRqnaRene> i need help
#942 [13:45] <ranbatto> i was in here before
#943 [13:46] <ranbatto> but im not able to get or recover my transaction id
#944 [13:46] <ranbatto> bc of credit card changes
#945 [13:46] * iRqnaRene [iRqnaRene@notlogged] has quit. (Client Quit)
#946 [13:46] <mattym> ranbatto, You no longer have access to the number from the card that was used?
#947 [13:46] <ranbatto> no it was desposed of
#948 [13:46] * iRqnaRene [iRqnaRene@notlogged] has joined #minecrafthelp
#949 [13:46] <iRqnaRene> hi
#950 [13:47] <mattym> ranbatto, Try sending in the form without it, but its not guaranteed they will be able to recover it for you.
#951 [13:47] <iRqnaRene> mattym?
#952 [13:47] <ranbatto> okay thanks
#953 [13:47] * ranbatto [ranbatto@notlogged] has quit. (Client Quit)
#954 [13:47] <iRqnaRene> hi
#955 [13:48] <iRqnaRene> i try to connect on lan and when i try to connect to my brothers world minecraft said java.net... error
#956 [13:48] <mattym> iRqnaRene, Whats the full error>
#957 [13:48] <iRqnaRene> one sec
#958 [13:49] <iRqnaRene> java.netConnectException: Connection timed out: no further information
#959 [13:50] <mattym> iRqnaRene, Are you both on the same network?
#960 [13:50] <iRqnaRene> yes
#961 [13:50] <iRqnaRene> i try to play with my brother and my sister
#962 [13:50] <iRqnaRene> the 3 have 3 differtens acounts
#963 [13:51] <mattym> iRqnaRene, Have you tried using a different computer as the host?
#964 [13:51] <iRqnaRene> yes
#965 [13:52] <iRqnaRene> yesterday i can play normal but today not
#966 [13:52] <mattym> iRqnaRene, Are you on the computer right now that is going to be the host?
#967 [13:52] <iRqnaRene> no but i can go
#968 [13:53] <iRqnaRene> i am in the host computer
#969 [13:53] <mattym> iRqnaRene, Come back to the chat on the host computer, it will make things easier
#970 [13:53] <iRqnaRene> change computer?
#971 [13:54] <mattym> iRqnaRene, Yes, to the host
#972 [13:54] <iRqnaRene> ok
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#974 [13:54] * irqnarene_ [irqnarene_@notlogged] has joined #minecrafthelp
#975 [13:55] <irqnarene_> i am in
#976 [13:55] <mattym> ??> irqnarene_ tools/hjt
#977 [13:55] <Absol> irqnarene_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#978 [13:55] <Absol> irqnarene_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#979 [13:56] <iRqnaRene> i scan
#980 [13:56] * Mischa_dH [Mischa_dH@notlogged] has joined #minecrafthelp
#981 [13:57] <iRqnaRene> what info i need to copy?
#982 [13:57] <mattym> iRqnaRene, Read all the instructions Absol wrote
#983 [13:57] <iRqnaRene> ok
#984 [13:57] <Mischa_dH> http://paste.ubuntu.com/23707673/
#985 [13:57] <Mischa_dH> can someone help me?
#986 [13:58] <mattym> Mischa_dH, One moment
#987 [13:58] <Mischa_dH> ok
#988 [13:58] <iRqnaRene> said for some reason your systeam denied write acces
#989 [13:59] <mattym> iRqnaRene, That is fine, hit ok and it will continue
#990 [13:59] <mattym> Mischa_dH, Download and Install the file from this page http://www.geforce.com/drivers/results/112600
#991 [13:59] <Mischa_dH> ok thanks
#992 [14:00] <iRqnaRene> ok
#993 [14:00] <iRqnaRene> i paste it
#994 [14:00] <mattym> iRqnaRene, I need the link to the page
#995 [14:00] <iRqnaRene> http://paste.ubuntu.com/23707696/
#996 [14:01] <Mischa_dH> its really weird how i got the error i just played minecraft and it crashed and i cant join anymore, do i need to do something else with the files?
#997 [14:01] <mattym> Mischa_dH, Download AND install that driver.
#998 [14:01] <Mischa_dH> ok i will do that
#999 [14:02] <mattym> irqnarene_, McAfee is known to cause issues with the game, you will need to remove it with the tool Absol will link below
#1000 [14:02] <mattym> ??> irqnarene_ av/mcafee/uninstall
#1001 [14:02] <Absol> irqnarene_: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1002 [14:02] <Mischa_dH> who
#1003 [14:02] <irqnarene_> i unistall in the host computer?
#1004 [14:02] <mattym> irqnarene_, Yes, or any computer using it.
#1005 [14:02] * Dawson [Dawson@notlogged] has joined #minecrafthelp
#1006 [14:03] <Dawson> Is there anyway to change my username?
#1007 [14:03] <Mischa_dH> yes
#1008 [14:04] <Mischa_dH> go to mojang.com sign in and click on change
#1009 [14:04] <irqnarene_> Dawson Tylarzz?!
#1010 [14:04] <Dawson> I do sign in there but I don't see the change
#1011 [14:04] <Mischa_dH> ooh?
#1012 [14:04] * chickenjokl1 [chickenjokl1@notlogged] has joined #minecrafthelp
#1013 [14:04] <iRqnaRene> its removing mcfe
#1014 [14:04] <mattym> Dawson, Sign in at account.mojang.com/me
#1015 [14:05] <mattym> Dawson, There will be a change button next to where it shows your current name.
#1016 [14:05] <Dawson> alright give me a second to try it
#1017 [14:05] * chickenjokl1 [chickenjokl1@notlogged] has quit. (Client Quit)
#1018 [14:05] <Dawson> do I have to import my account?
#1019 [14:05] * BrunoZlx2 [BrunoZlx2@notlogged] has joined #minecrafthelp
#1020 [14:06] <mattym> Dawson, If you have not migrated yet, yes.
#1021 [14:06] <Dawson> It keeps telling me my info isn't correct
#1022 [14:06] <Dawson> even though it is
#1023 [14:06] <iRqnaRene> one computer is restarting
#1024 [14:07] <Mischa_dH> mattym how do you know all this stuff?? ;p
#1025 [14:08] <Dawson> It doesn't give me the option to send a email to myself either :(
#1026 [14:08] * ranbatto [ranbatto@notlogged] has joined #minecrafthelp
#1027 [14:08] * lily [lily@notlogged] has joined #minecrafthelp
#1028 [14:08] <iRqnaRene> now i what need to do?
#1029 [14:08] <ranbatto> hello again, im trying to recover my acc and i managed to get the transaction ID but for some reason i was issued two transaction ID's
#1030 [14:08] <mattym> ranbatto, Did you buy two accounts?
#1031 [14:08] <ranbatto> no just one
#1032 [14:09] <mattym> iRqnaRene, After its restarted, try again with LAN
#1033 [14:09] * irqnarene_ [irqnarene_@notlogged] has quit. (Ping timeout: 195 seconds)
#1034 [14:09] * gghh [gghh@notlogged] has joined #minecrafthelp
#1035 [14:09] <iRqnaRene> ok thanks
#1036 [14:09] <mattym> ranbatto, Where did you end up finding it?
#1037 [14:09] <ranbatto> somewhere on my computer
#1038 [14:09] <mattym> Dawson, Can you not migrate the account?
#1039 [14:09] * gghh [gghh@notlogged] has quit. (Client Quit)
#1040 [14:10] <Dawson> No because it says my info isn't correct
#1041 [14:10] <mattym> ranbatto, Are both numbers the same format(lenght)
#1042 [14:10] <mattym> ??> Dawson account/send-email
#1043 [14:10] <Absol> Dawson: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1044 [14:10] <ranbatto> no i dont think so
#1045 [14:10] <Absol> Dawson: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1046 [14:10] <ranbatto> im honestly not sure
#1047 [14:10] <lily> Hi there my son cant redeem his game from windows 10 in the computer, says it was already used, what can we do
#1048 [14:10] <ranbatto> i think ones 3 characters longer
#1049 [14:11] * xXDauerKillerXx [xXDauerKillerXx@notlogged] has joined #minecrafthelp
#1050 [14:11] * Yellow_Thirteen [Yellow_Thirteen@notlogged] has joined #minecrafthelp
#1051 [14:12] <iRqnaRene> TY good bye
#1052 [14:12] <lily> can someone please tell me
#1053 [14:12] <Yellow_Thirteen> hi
#1054 [14:12] * SavageMystic [SavageMystic@notlogged] has joined #minecrafthelp
#1055 [14:12] <ranbatto> lily they're probably a bit busy just give them time
#1056 [14:12] <Mischa_dH> lily i wish i could tell you, but i am not that smart
#1057 [14:12] <lily> its ok
#1058 [14:12] * ranbatto [ranbatto@notlogged] has quit. (Client Quit)
#1059 [14:12] <Yellow_Thirteen> I have a minecraft account without a e-mail address how can i do a address to it?
#1060 [14:12] <SavageMystic> Hello i was wondering how do I change my minecraft username?
#1061 [14:13] <xXDauerKillerXx> hallo?
#1062 [14:13] <xXDauerKillerXx> kann einer deutsch
#1063 [14:13] <lily> im lilys son speaking right now
#1064 [14:13] <SavageMystic> Hello i was wondering how do I change my minecraft username?
#1065 [14:13] <xXDauerKillerXx> ?
#1066 [14:13] <Yellow_Thirteen> ja
#1067 [14:13] <GreyVulpine> SavageMystic - By logging into your mojang account at https://account.mojang.com/
#1068 [14:13] * Yellow_Thirteen [Yellow_Thirteen@notlogged] has quit. (Client Quit)
#1069 [14:13] <SavageMystic> ok thankyou very much
#1070 [14:13] <xXDauerKillerXx> hab problem mit meinem accaunt
#1071 [14:13] * SavageMystic [SavageMystic@notlogged] has quit. (Client Quit)
#1072 [14:13] <xXDauerKillerXx> kannst du mir helfen
#1073 [14:14] <GreyVulpine> ??> xXDauerKillerXx lang/de
#1074 [14:14] <Absol> xXDauerKillerXx: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#1075 [14:14] <lily> how do i download my minecraft game code from windows 10
#1076 [14:14] <GreyVulpine> lily - By logging into your microsoft store account, you'll see a download link there
#1077 [14:14] <lily> thaaank you
#1078 [14:15] * iRqnaRene [iRqnaRene@notlogged] has quit. (Ping timeout: 195 seconds)
#1079 [14:16] <Mischa_dH> im still doing the download i -need to do
#1080 [14:16] <xXDauerKillerXx> My account is on demo why?
#1081 [14:16] <Mischa_dH> weird??
#1082 [14:16] <GreyVulpine> xXDauerKillerXx - Because you haven't logged into a mojang account that has minecraft credited to it
#1083 [14:16] <GreyVulpine> If you haven't purchased minecraft for that mojang account, you'll only be able to play the demo
#1084 [14:17] * lily [lily@notlogged] has quit. (Quit: Web client closed)
#1085 [14:17] <mattym> Mischa_dH, No, it should be a large file
#1086 [14:17] <Mischa_dH> yes its still installing
#1087 [14:18] <xXDauerKillerXx> But .. I have registered with the same account
#1088 [14:18] <Mischa_dH> you have a mojang account?
#1089 [14:18] <Dawson> How can I speak with someone who works at Mojang to remotely migrate my account because this stuff isn't working and it is frustrating
#1090 [14:18] <GreyVulpine> Dawson - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1091 [14:18] <mattym> Dawson, You can fill out the form you were linked already
#1092 [14:18] <Dawson> thank you
#1093 [14:19] <Mischa_dH> its at 75% i think
#1094 [14:19] <mattym> xXDauerKillerXx, If you log in at account.mojang.com/me what is listed under "My Games"
#1095 [14:19] <Mischa_dH> kinda like that for sure
#1096 [14:19] <mattym> Mischa_dH, It will take time, it will tell you when its done.
#1097 [14:20] <Mischa_dH> yea i know haha
#1098 [14:20] <mattym> Mischa_dH, When its done, if it asks you to restart the PC, do so. If it doesn't ask, do so.
#1099 [14:21] <Mischa_dH> im from another country, so if it dont say to restart i dont need to right?
#1100 [14:21] <mattym> Mischa_dH, No
#1101 [14:21] <mattym> Mischa_dH, When it says its finished
#1102 [14:21] <mattym> Mischa_dH, Restart, even if it doesnt ask
#1103 [14:21] <Mischa_dH> ok thanks
#1104 [14:21] <Mischa_dH> do i need to go back here whhen i restarted my laptop?
#1105 [14:22] <Mischa_dH> in the help thing
#1106 [14:22] <Mischa_dH> it asks me to restart its finished
#1107 [14:22] <mattym> Mischa_dH, Only need to come back if minecraft still doesnt work
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#1109 [14:23] <Movlent> Hello, is someone around who could possibly help me with my problem?
#1110 [14:23] <GreyVulpine> Movlent - What problem would that be?
#1111 [14:24] * iRqnaRene [iRqnaRene@notlogged] has joined #minecrafthelp
#1112 [14:24] <iRqnaRene> hi
#1113 [14:24] <GreyVulpine> iRqnaRene - Hi.
#1114 [14:25] <Movlent> whenever i try to join a server i get several error messages kind of "internal exception io.netty.handler.codec.decoderexception badly compressed packet"
#1115 [14:25] <iRqnaRene> i need
#1116 [14:25] <Movlent> i googled a lot but nothing helped me, i tried it via wifi and lan but nothing helped, friends can join the server
#1117 [14:25] <GreyVulpine> Movlent - Does it happen on all servers? Or just one in particular?
#1118 [14:26] * Mischa_dH [Mischa_dH@notlogged] has quit. (Ping timeout: 195 seconds)
#1119 [14:26] <iRqnaRene> When i try to connect with my brother in lan y dont can but when i try to connect with my sister i can
#1120 [14:26] <Movlent> it happend a two seperated servers now, couldnt try other servers, both are private servers running on the PCs of my friends
#1121 [14:26] <mattym> iRqnaRene, Do other computer you are using have Mcafee?
#1122 [14:27] <iRqnaRene> no
#1123 [14:27] <mattym> iRqnaRene, THe one you cannot connect to, is it the computer you gave the report from?
#1124 [14:28] <iRqnaRene> yes the host computer
#1125 [14:28] <mattym> iRqnaRene, Also uninstall, Avast, restart the computer, then check if it works. If it works, reinstall the latest version of Avast.
#1126 [14:29] <iRqnaRene> how i can uninstall avast?
#1127 [14:29] <mattym> iRqnaRene, Through your computers control panel
#1128 [14:29] <iRqnaRene> ok
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#1130 [14:30] * xXQueenWillowXx [xXQueenWillowXx@notlogged] has joined #minecrafthelp
#1131 [14:31] <xXQueenWillowXx> hello
#1132 [14:31] <xXQueenWillowXx> i can't log in without answerin sucurity questions and i have looged in on dis computar before
#1133 [14:32] * xXQueenWillowXx [xXQueenWillowXx@notlogged] has quit. (Client Quit)
#1134 [14:32] <Kign28> hi
#1135 [14:32] <Movlent> okay little update, i can join online sever but cant connect over tunngle
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#1137 [14:33] <Mischa_dH> mattym ive done it what do i need to do now?
#1138 [14:33] <iRqnaRene> i uninstall
#1139 [14:33] <iRqnaRene> i dont can play
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#1141 [14:33] <mattym> Mischa_dH, Try the game again
#1142 [14:33] <Mischa_dH> okkii
#1143 [14:33] <mattym> iRqnaRene, Uninstall, restart, then check
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#1146 [14:34] <Dawson> Why did they make migrating accounts so frustrating I just want to change my name
#1147 [14:34] <mattym> Movlent, We dont support tungle here.
#1148 [14:35] <Mischa_dH> mattym thank you so much it worked
#1149 [14:35] * iRqnaRene_ [iRqnaRene_@notlogged] has joined #minecrafthelp
#1150 [14:35] <iRqnaRene_> hi again
#1151 [14:35] * Mischa_dH [Mischa_dH@notlogged] has quit. (Client Quit)
#1152 [14:35] <iRqnaRene_> i restart my minecraft
#1153 [14:35] <mattym> iRqnaRene_, No
#1154 [14:36] * Movlent [Movlent@notlogged] has quit. (Ping timeout: 195 seconds)
#1155 [14:36] <mattym> iRqnaRene_, You need to restart the computer you removed Avast from.
#1156 [14:36] <iRqnaRene_> `restart computer too
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#1158 [14:36] <mattym> iRqnaRene_, Try to connect to the host again
#1159 [14:36] * iRqnaRene [iRqnaRene@notlogged] has quit. (Ping timeout: 195 seconds)
#1160 [14:36] <iRqnaRene_> i try
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#1162 [14:36] <iRqnaRene_> said the same error
#1163 [14:37] <mattym> iRqnaRene_, And the other computer can connect to that one?
#1164 [14:37] <iRqnaRene_> i dont can connect to the host
#1165 [14:37] <iRqnaRene_> the host didnt can conect to other computers
#1166 [14:37] <iRqnaRene_> i can conect to my sister computer
#1167 [14:37] <Dawson> I don't know the email for my minecraft account because it was hacked and is impossible to get into how am I suppose to migrate my account?
#1168 [14:37] <iRqnaRene_> my sister dont can conect to my computer
#1169 [14:38] <mattym> iRqnaRene_, Can anyone connect to the host?
#1170 [14:38] <iRqnaRene_> nop
#1171 [14:38] <mattym> Dawson, The form you were linked twice now.
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#1173 [14:38] <Dawson> I submitted a form
#1174 [14:38] <mattym> iRqnaRene_, Could be an issue with that computer. Or your router/network
#1175 [14:38] <mattym> Dawson, Yes, then wait for the reply from Mojang.
#1176 [14:38] <Dawson> I will have to wait days they are backed up since the 25th
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#1178 [14:39] <mattym> Dawson, Yes, and that is the only way you will be able to do it. No one else will be able to help you with it besides them.
#1179 [14:39] <iRqnaRene_> mattym but i can connect to my sister computer why my brother dont can
#1180 [14:40] <mattym> iRqnaRene_, Dont know, seems like an issue with his computer.
#1181 [14:40] <iRqnaRene_> mmmm
#1182 [14:40] <iRqnaRene_> why yesterday i can play normal
#1183 [14:40] <Dawson> This system is so bad, I will have to buy a new account
#1184 [14:40] <mattym> iRqnaRene_, I wouldnt know.
#1185 [14:40] <iRqnaRene_> ;(
#1186 [14:40] <iRqnaRene_> ok ty
#1187 [14:41] <mattym> Dawson, It wouldnt be so hard if you migrated when they introduced that system. Instead of waiting till you no longer had any ways to resolve it.
#1188 [14:41] <iRqnaRene_> goodbye dawson (Tylarzz :v)
#1189 [14:42] <Dawson> I didn't know the system existed since yesterday
#1190 [14:43] <Dawson> I don't understand why they made it this way, I can log into my account play the game but when I want to change my name I need my email which I don't have access to
#1191 [14:44] <mattym> Dawson, They made it that way to get people to move over to the proper account system. And have phased out the old system for everything except logging into the game itself.
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#1193 [14:45] * xXDauerKillerXx [xXDauerKillerXx@notlogged] has quit. (Quit: Web client closed)
#1194 [14:46] <Dawson> Well thanks for trying I guess
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#1198 [14:56] <SpyroHinch> Why can I not see any Minecraft custom skins? I just see a bunch of steve and alex skins.
#1199 [14:56] <SpyroHinch> Why can I not see any Minecraft custom skins? I just see a bunch of steve and alex skins.
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#1201 [14:57] <mattym> ??> SpyroHinch tools/hjt
#1202 [14:57] <Absol> SpyroHinch: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1203 [14:57] <Absol> SpyroHinch: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#1205 [15:00] <SpyroHinch> http://paste.ubuntu.com/23708036/
#1206 [15:01] <SpyroHinch> There's the link
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#1208 [15:01] <mattym> SpyroHinch, Uninstall ByteFence and PCKeeper, then restart the computer, and check ingame again.
#1209 [15:02] <JustFab> I need help i cant login to my minecraft account but i can loggin to my mojang account what i am saying is i can login on mojang.net but not on minecraft.net
#1210 [15:02] <mattym> JustFab, What happens when you try?
#1211 [15:03] <JustFab> It doesnt work
#1212 [15:03] <mattym> JustFab, If it doesnt work, there will be an error, what is that error?
#1213 [15:05] <JustFab> it says: SunertPathBuilderException: unable to find valid certification path to requested target
#1214 [15:05] <mattym> ??> JustFab tools/hjt
#1215 [15:05] <Absol> JustFab: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1216 [15:05] <Absol> JustFab: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#1219 [15:05] <SpyroHinch> Will Windows Defender be enough for my computer after uninstalling these 2?
#1220 [15:05] <mattym> ??> SpyroHinch av/avast
#1221 [15:05] <Absol> SpyroHinch: Avast! Anti-virus: http://www.avast.com/free-antivirus-download
#1222 [15:06] <mattym> SpyroHinch, You can use Avast ^
#1223 [15:06] <mattym> SpyroHinch, Just make sure you install it AFTER, you have removed the other AND restarted
#1224 [15:06] <mattym> SpyroHinch, Otherwise it will have issues of its own
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#1228 [15:14] <cami789> I donwloaded the newest version of minecraft and my computer is too old to use it.
#1229 [15:15] <mattym> cami789, What do you mean?
#1230 [15:15] <JustFab> http://paste.ubuntu.com/23708097/
#1231 [15:16] <JustFab> the link
#1232 [15:16] <mattym> ??> JustFab info/mcleaks
#1233 [15:16] <Absol> JustFab: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1234 [15:16] <Absol> JustFab: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1235 [15:16] <mattym> ??> JustFab win/hosts/edit
#1236 [15:16] <Absol> JustFab: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1237 [15:16] <Absol> JustFab: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1238 [15:16] <cami789> my computer is saying that I have mac os x 10.6.8 and that minecraft requires mac os x10.8 or later
#1239 [15:16] <mattym> cami789, Download the alternate Mac version found here minecraft.net/download/alternative
#1240 [15:18] <JustFab> Omg mattym thank you so much ily <3
#1241 [15:19] <cami789> Thanks!
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#1254 [15:43] <aaron> my minecraft keeps crashing and i dont know why?
#1255 [15:44] <mattym> ??> aaron launcher/crash-log
#1256 [15:44] <Absol> aaron: We need to see your crash log, which appears after a crash.
#1257 [15:44] <Absol> aaron: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1258 [15:48] <aaron> launcher log or gamer output
#1259 [15:48] <aaron> ?
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#1261 [15:53] * Sheeplings2 [Sheeplings2@notlogged] has joined #minecrafthelp
#1262 [15:58] <Sheeplings2> Hello everyone, can anyone help me? I can not access my Minecraft, when I try to log in the SocketsException error appears. My friend told me that this is happening because Java is not identifying the network. Can you fix it? I need the minecraft URGENTLY!
#1263 [15:58] <mattym> Sheeplings2, Whats the full error?
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#1266 [16:01] <Sheeplings2> (SocketException: Unrecognized Windows Sockets Error: 10106: create)
#1267 [16:02] <mattym> ??> Sheeplings2 win/elevated-cmd
#1268 [16:02] <Absol> Sheeplings2: To get a command prompt with elevated privileges, do the following: Tap the Win key, type 'cmd', and press Ctrl+Alt+Shift+Enter.
#1269 [16:02] <mattym> Sheeplings2, Do the instructions from Absol, when the window is open let me know
#1270 [16:06] <Sheeplings2> 38/5000 Você quis dizer: Escrevi já, abriu uma janela, e agora? I wrote there, opened a window, now what?
#1271 [16:06] <Sheeplings2> I wrote there, opened a window, now what?*
#1272 [16:08] <mattym> Sheeplings2, Enter the following command then hit Enter: netsh winsock reset
#1273 [16:08] <mattym> Sheeplings2, Let me know what it says after you hit enter
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#1277 [16:10] <Sheeplings2> You're telling me to restart the PC, I'll be right back.
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#1279 [16:20] <Sheeplings2> Our face, thank you very much, it worked, thank you same guy, solved a big problem! I'm very grateful.
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#1282 [16:22] <ElsahYT> help me I have a problem, any person 4 help?
#1283 [16:23] <ElsahYT> hello?
#1284 [16:23] <osuka_> ??< index
#1285 [16:24] * Sheeplings2 [Sheeplings2@notlogged] has quit. (Ping timeout: 195 seconds)
#1286 [16:24] <osuka_> only if you tell me what your problem is
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#1288 [16:26] <osuka_> ??> ElsahYT ask
#1289 [16:26] <Absol> ElsahYT: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1290 [16:26] <Absol> ElsahYT: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
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#1298 [16:32] <bobby_> i need help
#1299 [16:32] <osuka_> >?? bobby_ ask
#1300 [16:32] <osuka_> ??> bobby_ aks
#1301 [16:32] <osuka_> ??> bobby_ ask
#1302 [16:32] <Absol> bobby_: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1303 [16:32] <Absol> bobby_: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1304 [16:32] <osuka_> I don't know how to type, bear with me here
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#1306 [16:33] <bobby_> I got the online code but when i log in it will only let me play the demo
#1307 [16:33] <osuka_> What online code?
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#1311 [16:47] <ElsahYT> my problem is about exit code 1, i dont know what i need to repare it
#1312 [16:47] <osuka_> Can you explain it a bit better?
#1313 [16:47] <pie_flavor> ElsahYT: That's not very helpful, can you tell us what's going on?
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#1317 [16:49] <ElsahYT> i have a premium account, i changed my pc and when i download minecraft, and i push the botton "play" i cant play for this error
#1318 [16:49] <pie_flavor> ElsahYT: That's not a full error. Exit code 1 just means it exited non-normally.
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#1320 [16:50] <mattym> ??> ElsahYT launcher/log
#1321 [16:50] <Absol> ElsahYT: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1322 [16:50] <Absol> ElsahYT: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1325 [16:51] <ElsahYT> okey plz im going to copy it
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#1327 [16:52] <ElsahYT> [23:52:27 INFO]: Launching game [23:52:27 INFO]: Unpacking natives to C:\Users\Elsah!\AppData\Roaming\.minecraft\versions\1.8.2\1.8.2-natives-5088252659232 [23:52:27 INFO]: Launching in C:\Users\Elsah!\AppData\Roaming\.minecraft [23:52:27 INFO]: Half command: C:\Program Files\Java\jre7\bin\javaw.exe. -XX:HeapDumpPath=MojangTricksIntelDriversForPerformance_javaw.exe_minecraft.exe.heapdump -Xmx1G -XX:+UseConcMarkSweepGC -XX:+CMSIncrem
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#1329 [16:53] <pie_flavor> ElsahYT: Please put it on paste.ubuntu.com as previously instructed.
#1330 [16:53] <mattym> ??> ElsahYT win/!
#1331 [16:53] <Absol> ElsahYT: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#1332 [16:53] <Absol> ElsahYT: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#1333 [16:53] <mattym> ElsahYT, Read the info Absol just wrote
#1334 [16:53] <pie_flavor> Ah.
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#1342 [17:02] <M3dicine> My minecraft account was comprimised but I lost the transaction ID that came with the account.
#1343 [17:02] <pie_flavor> M3dicine: You'll need to contact Mojang support via https://is.gd/email_mojang and they may be able to recover it.
#1344 [17:03] <pie_flavor> M3dicine: No guarantee since you don't have the transaction ID.
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#1348 [17:04] <M3dicine> ok
#1349 [17:04] <M3dicine> :(
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#1355 [17:15] <xDerp> Hello?
#1356 [17:15] <pie_flavor> Hello
#1357 [17:15] <xDerp> I have a question for minecraft pe. When did hoppers come out in minecraft pe?
#1358 [17:16] <xDerp>
#1359 [17:16] <xDerp>
#1360 [17:16] <xDerp>
#1361 [17:16] <pie_flavor> They were added in 0.14.0, and were able to be moved by pistons in 0.15.0.
#1362 [17:16] <pie_flavor> And please don't spam the chat, that's very annoying.
#1363 [17:17] <xDerp> Ok thanks & sorry
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#1366 [17:21] * osuka_ [osuka_@notlogged] has quit. (Quit: ...and the computer's sleeping again. Could someone wake it up for me?)
#1367 [17:22] * BioMAX_AG [BioMAX_AG@notlogged] has joined #minecrafthelp
#1368 [17:22] <MADJACALL> HI I need help on Minecraft because me and my brother are trying to join a Minecraft world on LAN but it doesn't show the LAN world on his computer we are both on the same wifi and we both have the same computer and same version which is MacBook Pro can anyone help
#1369 [17:23] <pie_flavor> MADJACALL: Hi! This is a problem that can occur periodically. Unfortunately there's no way (that I know of) to get the server to actually show up, but you can still connect to it, using an easy method.
#1370 [17:23] * BioMAX_AG [BioMAX_AG@notlogged] has joined #minecrafthelp
#1371 [17:24] <pie_flavor> MADJACALL: On the computer that's running the world, go to System Preferences and click Network.
#1372 [17:24] <BioMAX_AG> http://paste.ubuntu.com/23708630/
#1373 [17:24] * Chosen149 [Chosen149@notlogged] has joined #minecrafthelp
#1374 [17:24] <pie_flavor> MADJACALL: You'll see an IP address. This is the IP address that they need to connect.
#1375 [17:25] <Chosen149> i need help plz
#1376 [17:25] <pie_flavor> MADJACALL: And the port should have shown up in chat when the world was opened.
#1377 [17:25] <BioMAX_AG> what?
#1378 [17:25] <Chosen149> i play minecraft ps4
#1379 [17:25] <pie_flavor> BioMAX_AG: I'm talking to someone else; if my name appears red then i'm talking to you.
#1380 [17:25] <Chosen149> ok
#1381 [17:25] <BioMAX_AG> ok
#1382 [17:26] <pie_flavor> MADJACALL: To connect, you'll need to put the IP address, followed by a colon (:), followed by the port.
#1383 [17:26] <BioMAX_AG> ok
#1384 [17:26] <pie_flavor> Chosen149: We don't help with console edition, since only the owning company really knows these things.
#1385 [17:26] <Chosen149> noooooooooooooooooooooooooooooooooooooooo
#1386 [17:26] <pie_flavor> BioMAX_AG: Like I said, I'm only talking to you if my name is red.
#1387 [17:26] <MADJACALL> Thank you sooo much I will try that and tell you if it works
#1388 [17:26] <pie_flavor> Chosen149: Talk to PlayStation Support.
#1389 [17:26] <BioMAX_AG> yes
#1390 [17:27] <Chosen149> DX
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#1392 [17:27] <pie_flavor> BioMAX_AG: Download and install this graphics driver: http://www.nvidia.com/download/driverResults.aspx/111032/en-us
#1393 [17:27] <BioMAX_AG> ok
#1394 [17:28] <BioMAX_AG> yes
#1395 [17:28] <MADJACALL> It worked
#1396 [17:29] <MADJACALL> thank you too much we have been trying to get this to work for a while now
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#1398 [17:29] <BioMAX_AG> pie
#1399 [17:29] <pie_flavor> hi?
#1400 [17:29] <BioMAX_AG> thats it
#1401 [17:30] <pie_flavor> BioMAX_AG: Yep! Just download and install.
#1402 [17:30] <pie_flavor> BioMAX_AG: After that, restart your computer.
#1403 [17:30] <BioMAX_AG> and...
#1404 [17:32] <BioMAX_AG> pie?
#1405 [17:32] <mattym> BioMAX_AG, After the installation has completed, and you have restarted, try the game again.
#1406 [17:32] <BioMAX_AG> ok
#1407 [17:32] <BioMAX_AG> thats it?
#1408 [17:32] <mattym> Yes
#1409 [17:33] <BioMAX_AG> were is pie?
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#1412 [17:40] <BioMAX_AG> pie
#1413 [17:40] <BioMAX_AG> are you here
#1414 [17:40] <pie_flavor> why
#1415 [17:40] <BioMAX_AG> ?
#1416 [17:40] <BioMAX_AG> thats it
#1417 [17:41] <pie_flavor> mattym already told you
#1418 [17:41] <pie_flavor> yes
#1419 [17:41] <pie_flavor> if you restarted your computer, just run minecraft
#1420 [17:41] <BioMAX_AG> I has been restarted my computer
#1421 [17:41] <BioMAX_AG> yes
#1422 [17:41] <BioMAX_AG> thanks
#1423 [17:42] * iBurke [iBurke@notlogged] has joined #minecrafthelp
#1424 [17:42] <BioMAX_AG> you are very good
#1425 [17:42] * ElsahYT [ElsahYT@notlogged] has joined #minecrafthelp
#1426 [17:42] <ElsahYT> help meee
#1427 [17:42] <iBurke> Ask your question
#1428 [17:42] * joao123 [joao123@notlogged] has joined #minecrafthelp
#1429 [17:43] <pie_flavor> ElsahYT: Did you follow the instructions you were already given
#1430 [17:43] <ElsahYT> i di cant change my user name in the game directory
#1431 [17:43] <ElsahYT> i cant*
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#1433 [17:44] <mattym> ElsahYT, Thats not what the instructions say to do.,
#1434 [17:44] <pie_flavor> ElsahYT: The instructions were specific and clear.
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#1440 [17:50] <ElsahYT> in game directory my user appear like "Elsa" ,it's ok but when i push play it change to "Elsah!" , who is my previous name
#1441 [17:50] <pie_flavor> ElsahYT: The instructions were specific and clear.
#1442 [17:50] <mattym> ElsahYT, This is not something you fix in Minecraft.
#1443 [17:50] <mattym> ElsahYT, You need to create a new Windows User account.
#1444 [17:51] <mattym> ElsahYT, This time with only letters or number, no other characters.
#1445 [17:51] <mattym> ElsahYT, You then need to install Minecraft onto that user account on your computer, and try running the game.
#1446 [17:51] <mattym> ElsahYT, Again, this is not something you fix in the Minecraft program
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#1448 [17:52] <ElsahYT> i've done it
#1449 [17:53] <mattym> ElsahYT, You need to log out of your current Windows user, and use the new user account
#1450 [17:53] <mattym> ElsahYT, Install minecraft on that user account, then try again
#1451 [17:55] * jld1946 [jld1946@notlogged] has joined #minecrafthelp
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#1453 [17:56] * ElsahYT [ElsahYT@notlogged] has quit. (Ping timeout: 195 seconds)
#1454 [17:57] <bella> Hi, back in november I kept getting emails saying my mojang account email was changed but I never changed it and I kept changing it back but the person changing it kept changing it back and now I think they took over my account what do I do
#1455 [17:57] * M3dicine [M3dicine@notlogged] has quit. (Quit: Web client closed)
#1456 [17:57] <pie_flavor> bella: Did you ever change your password?
#1457 [17:57] <bella> I tried but it wouldn't let me since the email was changed
#1458 [17:58] <pie_flavor> bella: No, I mean after changing it back.
#1459 [17:58] * iBurke [iBurke@notlogged] has joined #minecrafthelp
#1460 [17:58] <bella> Yeah I did but they did it again
#1461 [17:58] <pie_flavor> bella: But did you change your password after changing your email back?
#1462 [17:59] <bella> Yeah but they still managed to change my email
#1463 [18:00] * osuka_ [osuka_@notlogged] has joined #minecrafthelp
#1464 [18:00] <mattym> ??> bella account/send-email
#1465 [18:00] <Absol> bella: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1466 [18:00] <Absol> bella: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1467 [18:00] <mattym> bella, Do the instructions Absol wrote and also change the password you use on the email your Minecraft account is attached to.
#1468 [18:00] <bella> I will, thank you!
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#1474 [18:17] <lotiph> hi there how i can make a multiplayer server
#1475 [18:17] <lotiph> ?
#1476 [18:18] <pie_flavor> ??> lotiph mp/server-setup
#1477 [18:18] <Absol> lotiph: Lots of information about setting up a server can be found here: http://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#1478 [18:18] <lotiph> ok thx
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#1480 [18:21] * McxFanBoy [McxFanBoy@notlogged] has joined #minecrafthelp
#1481 [18:23] <McxFanBoy> Hi my name is McxFanBoy and i forgot my linked email address
#1482 [18:23] * Alex_ [Alex_@notlogged] has joined #minecrafthelp
#1483 [18:23] <mattym> ??> McxFanBoy account/forgot-email
#1484 [18:23] <Absol> McxFanBoy: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1485 [18:24] <Alex_> Hello I can't log into my old email so I can't recover my old password to migrate accounts
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#1487 [18:25] <McxFanBoy> Well the thing is i have alot of email i mean 200 because well i deal with hackers on a day to day basis and i just need to know the email linked to my account
#1488 [18:26] <mattym> McxFanBoy, Only way to do that is on the link provided.
#1489 [18:26] <mattym> ??> alFamaRt account/send-email
#1490 [18:26] <Absol> alFamaRt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1491 [18:26] <Absol> alFamaRt: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1492 [18:26] <mattym> oops
#1493 [18:26] <McxFanBoy> Ok thats no help so thanks for nothing
#1494 [18:27] <pie_flavor> McxFanBoy: Mojang deals with hackers on a day-to-day basis too, and if they could just give you the email that easily it'd be a really easy entry point for hackers.
#1495 [18:27] <McxFanBoy> well fine then i will just put really fucking bad reviews on you guys thank anyways
#1496 [18:27] <Absol> McxFanBoy: Please keep it civil
#1497 [18:27] <Absol> McxFanBoy: Please keep it civil
#1498 [18:27] * McxFanBoy [McxFanBoy@notlogged] has left #minecrafthelp
#1499 [18:28] <pie_flavor> McxFanBoy: Why? It's not like we can help.
#1500 [18:28] <pie_flavor> oh, he left.
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#1503 [18:34] * oma [oma@notlogged] has joined #minecrafthelp
#1504 [18:37] <oma> nooo sirve
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#1506 [18:58] * iRqnaRene [iRqnaRene@notlogged] has joined #minecrafthelp
#1507 [18:58] <iRqnaRene> hi
#1508 [18:59] <pie_flavor> hi
#1509 [18:59] <iRqnaRene> i have the error java.net.connectexception connection refused connect
#1510 [19:00] <pie_flavor> what are you attempting to do?
#1511 [19:00] <iRqnaRene> fix it
#1512 [19:01] <iRqnaRene> try to play in lan
#1513 [19:01] <pie_flavor> iRqnaRene: what is the antivirus on your computer and on the target computer
#1514 [19:02] <iRqnaRene> i uninstall mcfe
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#1516 [19:02] <pie_flavor> iRqnaRene: did you use the special tool?
#1517 [19:02] <iRqnaRene> what special tool?
#1518 [19:03] <pie_flavor> ?? av/mcafee/uninstall
#1519 [19:03] <Absol> av/mcafee/uninstall: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1520 [19:03] <iRqnaRene> yes
#1521 [19:03] <pie_flavor> iRqnaRene: you used the tool Absol linked?
#1522 [19:03] <iRqnaRene> what absol link
#1523 [19:04] <pie_flavor> iRqnaRene: Look directly above your message "yes"; the user Absol wrote a link.
#1524 [19:04] <pie_flavor> iRqnaRene: Did you use this tool?
#1525 [19:04] <iRqnaRene> yes
#1526 [19:05] <iRqnaRene> i uninstall with that link
#1527 [19:05] <pie_flavor> iRqnaRene: Are you able to connect to other servers?
#1528 [19:05] <iRqnaRene> yes
#1529 [19:05] * MajGenRelativity [MajGenRelativity@notlogged] has joined #minecrafthelp
#1530 [19:05] <iRqnaRene> only trying to play in lan
#1531 [19:05] <pie_flavor> iRqnaRene: Try to connect to mctest.ae97.net which is our test server.
#1532 [19:06] * Mayo [Mayo@notlogged] has joined #minecrafthelp
#1533 [19:06] <iRqnaRene> one sec
#1534 [19:06] <Mayo> WHy is does my minecraft keep crashing
#1535 [19:06] <iRqnaRene> i need to put 1.11.2
#1536 [19:06] <pie_flavor> Mayo: That is a good question.
#1537 [19:07] <Mayo> Is it crashing for anyone else
#1538 [19:07] <pie_flavor> Mayo: Please put the crash report on paste.ubuntu.com and put the link in chat; then we can probably answer it.
#1539 [19:07] <Mayo> ok btb
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#1541 [19:09] <iRqnaRene> said java.lang.Nullpointerexception: group
#1542 [19:09] <pie_flavor> iRqnaRene: Yep, it's a generic problem. Can I have you follow the instructions Absol is about to say?
#1543 [19:09] <pie_flavor> ??> iRqnaRene tools/hjt
#1544 [19:09] <iRqnaRene> i am in
#1545 [19:09] <Absol> iRqnaRene: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1546 [19:09] <Absol> iRqnaRene: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1547 [19:11] <iRqnaRene> absol
#1548 [19:11] <iRqnaRene> i already do that
#1549 [19:11] <pie_flavor> ??> iRqnaRene bot
#1550 [19:11] <Absol> iRqnaRene: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1551 [19:11] <iRqnaRene> xd
#1552 [19:11] <pie_flavor> iRqnaRene: If you already have the report, just put the link in chat
#1553 [19:13] <iRqnaRene> http://paste.ubuntu.com/23709004/
#1554 [19:14] <pie_flavor> iRqnaRene: I can't see anything, so I'll have to assume it's some sort of malware.
#1555 [19:14] <pie_flavor> ??> iRqnaRene av/adwcleaner
#1556 [19:14] <Absol> iRqnaRene: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1557 [19:14] <Absol> iRqnaRene: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1558 [19:15] * ZlokoBr [ZlokoBr@notlogged] has joined #minecrafthelp
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#1560 [19:16] <pie_flavor> iRqnaRene: And can I also get a HJT report from the computer that's running the LAN world?
#1561 [19:17] <iRqnaRene> what is a HJT report?
#1562 [19:17] <pie_flavor> iRqnaRene: The same thing you already linked
#1563 [19:17] <pie_flavor> iRqnaRene: Trend Micro HijackThis
#1564 [19:18] <iRqnaRene> one sec
#1565 [19:18] <pie_flavor> iRqnaRene: You got a report for the machine you're trying to connect from; now I want a report for the machine you're connecting to.
#1566 [19:19] * irqnarene_ [irqnarene_@notlogged] has joined #minecrafthelp
#1567 [19:19] <irqnarene_> plis pass me the link again plis
#1568 [19:20] <pie_flavor> ?? tools/hjt
#1569 [19:20] <Absol> tools/hjt: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1570 [19:20] <Absol> tools/hjt: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1571 [19:21] <irqnarene_> http://paste.ubuntu.com/23709066/
#1572 [19:21] * iRqnaRene [iRqnaRene@notlogged] has quit. (Ping timeout: 195 seconds)
#1573 [19:21] <pie_flavor> irqnarene_: Please run the McAfee removal tool on this computer as well.
#1574 [19:21] <pie_flavor> ?? av/mcafee/uninstall
#1575 [19:22] <Absol> av/mcafee/uninstall: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1576 [19:22] <irqnarene_> in my other computer clean and restart
#1577 [19:22] * Mayo [Mayo@notlogged] has joined #minecrafthelp
#1578 [19:22] <irqnarene_> the pc give me a bloc de notas
#1579 [19:23] <pie_flavor> what?
#1580 [19:23] <mattym> irqnarene_, Thats normal, you can close it out
#1581 [19:23] <Mayo> Hello My minecraft keeps crashing and im very confused on whats happening
#1582 [19:23] <irqnarene_> ok
#1583 [19:23] <pie_flavor> Mayo: Please put the crash report on paste.ubuntu.com and put the link in chat.
#1584 [19:23] <irqnarene_> and now<'
#1585 [19:23] <irqnarene_> now?
#1586 [19:23] <mattym> irqnarene_, Remove Hamchi from the computer you are currently on and restart it.
#1587 [19:23] <irqnarene_> ok
#1588 [19:24] <Mayo> Ok what part of the crash report
#1589 [19:24] <mattym> ??> Mayo launcher/crash-log
#1590 [19:24] <Absol> Mayo: We need to see your crash log, which appears after a crash.
#1591 [19:24] <Absol> Mayo: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1592 [19:24] <pie_flavor> Mayo: The whole thing.
#1593 [19:25] * iRqnaRene [iRqnaRene@notlogged] has joined #minecrafthelp
#1594 [19:25] <iRqnaRene> ì need to do something in my computer?
#1595 [19:25] <mattym> iRqnaRene, On the second computer, you need to remove Hamachi and restart.
#1596 [19:25] <pie_flavor> iRqnaRene: The problem is on the computer running the world, not the one you are getting the error on.
#1597 [19:25] <iRqnaRene> is deleting it
#1598 [19:25] <pie_flavor> iRqnaRene: On the computer running the world, remove Hamachi.
#1599 [19:26] <iRqnaRene> already remove
#1600 [19:26] <iRqnaRene> restar now?
#1601 [19:26] <pie_flavor> iRqnaRene: Yes, restart. Then try Minecraft again.
#1602 [19:26] <iRqnaRene> ok
#1603 [19:26] <iRqnaRene> later?
#1604 [19:27] <pie_flavor> what?
#1605 [19:27] <iRqnaRene> i need to do something more?
#1606 [19:27] <iRqnaRene> i need to use 1.8 or 1.7?
#1607 [19:28] <pie_flavor> Why would you need that?
#1608 [19:28] <iRqnaRene> what?
#1609 [19:28] <Mayo> ---- Minecraft Crash Report ---- // I blame Dinnerbone. Time: 12/29/16 5:26 PM Description: Unexpected error java.lang.RuntimeException: No OpenGL context found in the current thread. at org.lwjgl.opengl.GLContext.getCapabilities(GLContext.java:124) at org.lwjgl.opengl.GL11.glGetError(GL11.java:1299) at bqe.L(SourceFile:838) at beq.a(SourceFile:912) at beq.av(SourceFile:972) at beq.a(SourceFile:395) at net.minecraft.client.mai
#1610 [19:28] <mattym> iRqnaRene, No, use whatever version you want, just make sure all the people who try to play on the LAN are using the same exact verson
#1611 [19:28] <mattym> Mayo, Read all the instructions Absol gave you
#1612 [19:28] <iRqnaRene> ok thanks
#1613 [19:29] <pie_flavor> Mayo: Nobody so far has instructed you to paste the entire report in chat. You have, however, been asked multiple times to put it on paste.ubuntu.com and put the link in chat.
#1614 [19:29] <iRqnaRene> good bye
#1615 [19:29] <pie_flavor> goodbye
#1616 [19:29] <Mayo> sorry i was confused
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#1620 [19:33] * iRqnaRene [iRqnaRene@notlogged] has quit. (Ping timeout: 195 seconds)
#1621 [19:34] <IkerN12> How can i fix this problem? Update your graphic drivers. :(
#1622 [19:34] <mattym> IkerN12, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1623 [19:34] <IkerN12> http://paste.ubuntu.com/23709106/
#1624 [19:34] <mattym> IkerN12, One moment
#1625 [19:34] <IkerN12> Thnks
#1626 [19:35] <mattym> IkerN12, Download and Install the file from this page http://www.nvidia.com/download/driverResults.aspx/82701/en-us
#1627 [19:35] * turtledude01 [turtledude01@notlogged] has joined #minecrafthelp
#1628 [19:35] <IkerN12> Geforce 309.08 drivers?
#1629 [19:35] * Dustin [Dustin@notlogged] has joined #minecrafthelp
#1630 [19:36] <Dustin> If I own Mc for Windows 10 do I need to buy it again for my tablet?
#1631 [19:37] <pie_flavor> Dustin: Yes, Minecraft Pocket Edition is separate from Minecraft Windows 10 Edition
#1632 [19:37] <Dustin> Thank you
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#1635 [19:39] * iRqnaRene [iRqnaRene@notlogged] has joined #minecrafthelp
#1636 [19:39] <iRqnaRene> hi?
#1637 [19:39] <pie_flavor> Hi!
#1638 [19:39] <iRqnaRene> dont fuction :(
#1639 [19:40] * Duycraft [Duycraft@notlogged] has quit. (Client Quit)
#1640 [19:40] <pie_flavor> What?
#1641 [19:40] * Thisguy_ [Thisguy_@notlogged] has joined #minecrafthelp
#1642 [19:41] <iRqnaRene> same error
#1643 [19:41] <iRqnaRene> java.net...
#1644 [19:41] <pie_flavor> iRqnaRene: On the computer running the world, I need a new HJT report.
#1645 [19:42] * failspoiler [failspoiler@notlogged] has joined #minecrafthelp
#1646 [19:45] <failspoiler> I have a new Dell Inspiron, using Windows 10, one of the first programs I put on the computer is Minecraft. It fails as soon as I try to create a world. The first error is: IllegalStateException failed to create a child event loop; Is there a way to search the hopper, without going through every page looking for something similar?
#1647 [19:45] <GreyVulpine> ??> failspoiler tools/hjt
#1648 [19:45] <Absol> failspoiler: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1649 [19:45] <Absol> failspoiler: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1650 [19:46] <failspoiler> thanks, I'll do that
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#1652 [19:47] <iRqnaRene> send again plis
#1653 [19:48] <pie_flavor> iRqnaRene: send what?
#1654 [19:49] <failspoiler> I'm running into an error with HiJackThis. It may be because of an internet filter that doesn't allow access to the host files
#1655 [19:49] <IkerN12> mattyn thank u so much, it works, now i can play. LOVE U <3 Thank u so much really.
#1656 [19:49] <iRqnaRene> ubuntu
#1657 [19:49] <pie_flavor> failspoiler: You can ignore that message.
#1658 [19:49] <pie_flavor> iRqnaRene: What ubuntu?
#1659 [19:49] <iRqnaRene> nothing
#1660 [19:49] <pie_flavor> ok
#1661 [19:50] <failspoiler> yes, I see now
#1662 [19:50] <irqnarene_> host http://paste.ubuntu.com/23709170/
#1663 [19:51] <pie_flavor> irqnarene_: Please directly uninstall the McAfee scan program.
#1664 [19:51] <failspoiler> http://paste.ubuntu.com/23709173/
#1665 [19:51] <irqnarene_> i already do that
#1666 [19:51] <irqnarene_> like 3 times
#1667 [19:51] <pie_flavor> irqnarene_: You used the tool, but please do a regular uninstall now of the McAfee scan program.
#1668 [19:52] <iRqnaRene> i dont have mcfee
#1669 [19:52] <pie_flavor> iRqnaRene: It clearly says that you do in the HJT report.
#1670 [19:52] <iRqnaRene> ok
#1671 [19:52] * IkerN12 [IkerN12@notlogged] has quit. (Ping timeout: 195 seconds)
#1672 [19:52] <pie_flavor> iRqnaRene: Remember, everything I say needs to be done on the machine that is running the world.
#1673 [19:52] <iRqnaRene> ok
#1674 [19:53] <iRqnaRene> i uninstall it
#1675 [19:53] <iRqnaRene> now?
#1676 [19:53] <iRqnaRene> need restart?
#1677 [19:53] <pie_flavor> iRqnaRene: And please run AdwCleaner on that computer as well.
#1678 [19:53] <pie_flavor> ??> iRqnaRene av/adwcleaner
#1679 [19:53] <Absol> iRqnaRene: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1680 [19:53] <Absol> iRqnaRene: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1681 [20:00] * Pear [Pear@notlogged] has joined #minecrafthelp
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#1683 [20:02] <iRqnaRene> my pc restart
#1684 [20:02] <iRqnaRene> now is starting
#1685 [20:03] <iRqnaRene> now i try to play in lan?
#1686 [20:04] <mattym> iRqnaRene, Yes
#1687 [20:04] <iRqnaRene> ok
#1688 [20:05] <failspoiler> stumped?
#1689 [20:06] <mattym> ??> failspoiler win/covenant-eyes
#1690 [20:06] <Absol> failspoiler: If you are using the Covenant Eyes software. Log into your Covenant Eyes account here: https://covenanteyes.com/myaccount/login/ and go to the Downloads section, make sure you download and use version 7.2.0 or newer.
#1691 [20:06] <Absol> failspoiler: If you have a much older version of Covenant Eyes(4.5.3 or older), uninstall Covenant Eyes and then install it again with the most recent version.
#1692 [20:07] <iRqnaRene> the fucking same error!
#1693 [20:07] <Absol> iRqnaRene: Please keep it civil
#1694 [20:07] <failspoiler> It was just installed a couple days ago, so I would assume it is the latest version. If it seems that Cov Eyes is the problem, I will pursue their technical support
#1695 [20:07] <mattym> failspoiler, One moment
#1696 [20:07] <iRqnaRene> the same error again
#1697 [20:07] <mattym> ??> failspoiler av/avg
#1698 [20:07] <Absol> failspoiler: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To turn it off, follow these directions: http://www.avg.com/ww-en/faq.num-4498#tba5
#1699 [20:07] <Absol> failspoiler: Alternatively, use a different AV program, such as avast! Antivirus; see ?? av/avast for more information.
#1700 [20:07] <mattym> failspoiler, Also try the instructions from Absol about AVG
#1701 [20:08] <iRqnaRene> hi?
#1702 [20:08] <failspoiler> Gotcha. I'll try that. Thanks for the advice!
#1703 [20:09] <mattym> iRqnaRene, Whats the current error say?
#1704 [20:09] * Smileface [Smileface@notlogged] has joined #minecrafthelp
#1705 [20:09] * velocitroll [velocitroll@notlogged] has joined #minecrafthelp
#1706 [20:09] <velocitroll> 23709265
#1707 [20:10] <velocitroll> I NEED HEKO
#1708 [20:10] <velocitroll> I NEED HELP
#1709 [20:10] <mattym> velocitroll, If you are trying to pride a paste.ubuntu link, please provide the full link
#1710 [20:10] <velocitroll> 23709265
#1711 [20:10] <mattym> velocitroll, The full link
#1712 [20:10] <velocitroll> http://paste.ubuntu.com/23709265/
#1713 [20:10] <pie_flavor> velocitroll: The more you spam, the less we help.
#1714 [20:10] <velocitroll> m3n i dondt speak inglsih im are chilean
#1715 [20:10] <mattym> velocitroll, Copy the report again, copy ALL of it, and get a new link/url
#1716 [20:10] <pie_flavor> velocitroll: We need the full report, not just the first 30 oines of it.
#1717 [20:11] <pie_flavor> s/oin/lin/
#1718 [20:11] <ExtremeBot> pie_flavor meant to say: velocitroll: We need the full report, not just the first 30 lines of it.
#1719 [20:11] <velocitroll> ------------------ System Information ------------------ Time of this report: 12/29/2016, 23:06:27 Machine name: FAMILIA Machine Id: {6D74AA5D-8F2E-4747-8FCA-171DCBFA0F8E} Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161208-2252) Language: Spanish (Regional Setting: Spanish) System Manufacturer: TOSHIBA System M
#1720 [20:11] <velocitroll> ??
#1721 [20:11] <pie_flavor> velocitroll: No, put it on paste.ubuntu.com and put the link inc hat.
#1722 [20:11] <pie_flavor> s/inc hat/in chat/
#1723 [20:11] <ExtremeBot> pie_flavor meant to say: velocitroll: No, put it on paste.ubuntu.com and put the link in chat.
#1724 [20:11] <pie_flavor> velocitroll: But we need the FULL report. The full report is a couple of thousand lines.
#1725 [20:12] <iRqnaRene> java.netconnectexception: connection timed out
#1726 [20:12] <iRqnaRene> no further information
#1727 [20:12] <velocitroll> i need help with my minecraft
#1728 [20:12] <velocitroll> :c
#1729 [20:12] <velocitroll> plz
#1730 [20:12] <velocitroll> in spanish
#1731 [20:12] <pie_flavor> velocitroll: Yes. To start off with, please follow our instructions.
#1732 [20:12] <velocitroll> ok...
#1733 [20:12] <mattym> iRqnaRene, You may need to restart your router/modem.
#1734 [20:13] <velocitroll> ok
#1735 [20:13] <iRqnaRene> ok
#1736 [20:13] <pie_flavor> velocitroll: Necesitas poner todo de informe en paste.ubuntu.com (más o menos de 2000 líneas).
#1737 [20:13] <velocitroll> ok
#1738 [20:13] <velocitroll> 1 moment
#1739 [20:14] <velocitroll> http://paste.ubuntu.com/23709280/
#1740 [20:15] <velocitroll> ok
#1741 [20:15] * iRqnaRene [iRqnaRene@notlogged] has quit. (Quit: Web client closed)
#1742 [20:15] * iRqnaRene [iRqnaRene@notlogged] has joined #minecrafthelp
#1743 [20:15] <iRqnaRene> same error
#1744 [20:15] <pie_flavor> velocitroll: Descargas y instalas esta enlace: https://downloadcenter.intel.com/download/26404
#1745 [20:16] <iRqnaRene> si me pueden hablar en español tambien seria bueno
#1746 [20:16] <velocitroll> ok 1 moment
#1747 [20:16] <mattym> iRqnaRene, And like earlier, is it still only the one computer that does not allow the connections?
#1748 [20:17] <pie_flavor> velocitroll: Y después reiniciar la computadora.
#1749 [20:17] <velocitroll> ty men <3
#1750 [20:17] <mattym> velocitroll, Ignore the previous.
#1751 [20:17] <mattym> velocitroll, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1752 [20:17] <pie_flavor> oh my b
#1753 [20:18] <pie_flavor> wait, mattym, what?
#1754 [20:18] <pie_flavor> mattym: the link is for win10 x64
#1755 [20:18] <mattym> pie_flavor, And you have been told many times the bot is not always accurate and to double check
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#1760 [20:24] <AmXze> Anyone know where Customer Support is to send a email to mojang is?
#1761 [20:24] <pie_flavor> AmXze: https://is.gd/email_mojang
#1762 [20:24] <AmXze> Thanks Lad
#1763 [20:25] <pie_flavor> wew lad
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#1768 [20:33] <aunitedkingdom> Hello, I need help with my graphics drivers on Windows 10. I have updated drivers but everytime I try to start Minecraft, it says that they aren't updated.
#1769 [20:33] <mattym> aunitedkingdom, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1770 [20:33] <aunitedkingdom> http://paste.ubuntu.com/23709319/
#1771 [20:34] <mattym> ??> aunitedkingdom win/dxdiag
#1772 [20:34] <Absol> aunitedkingdom: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1773 [20:36] <aunitedkingdom> Here you go: http://paste.ubuntu.com/23709322/
#1774 [20:36] <pie_flavor> aunitedkingdom: Unfortunately, your graphics card, the Intel Q45, isn't supported past Windows 7. You'll need to install Windows 7 or use a different computer.
#1775 [20:36] <mattym> aunitedkingdom, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1776 [20:36] <pie_flavor> first
#1777 [20:37] <aunitedkingdom> By resetting my PC to factory settings, will it go back to Windows 7? I've already maxed out my time of getting to downgrade from Windows 10.
#1778 [20:38] <mattym> aunitedkingdom, No
#1779 [20:38] <mattym> aunitedkingdom, You will need to do a full reinstall of Windows 7
#1780 [20:38] <pie_flavor> aunitedkingdom: You'll probably need to have a PC repair store do this.
#1781 [20:39] <aunitedkingdom> Okay, thank you so much!
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#1785 [20:50] <saltymoe> I cant access my mojang/minecraft account even though i know im using the correct email and i am changing the password
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#1796 [21:15] <Jjjj> Ok
#1797 [21:15] <Jjjj> Ok ok
#1798 [21:15] <pie_flavor> Ok ok ok
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#1800 [21:16] * Absol kicked fuckyoumojang from #minecrafthelp (Reason: uckyoumojang :Keep it civilized, you are just a human being)
#1801 [21:16] <Jjjj> CAN SOMEONE TELL ME HOW TO FIX MY MC SKIN....????? EVERYONE IS STEVE AND ALEX FOR ME
#1802 [21:17] <pie_flavor> ??> Jjjj scold/shout
#1803 [21:17] <Absol> Jjjj: There is no need to yell. The acoustics in here are wonderful.
#1804 [21:17] <Jjjj> It need answers
#1805 [21:17] <Jjjj> I*
#1806 [21:18] <pie_flavor> Jjjj: And it's perfectly feasible to obtain those without ever pressing Caps Lock.
#1807 [21:18] <pie_flavor> Jjjj: What sort of antivirus do you have installed?
#1808 [21:18] <Jjjj> Wat
#1809 [21:19] <Jjjj> Uhhh I just need help with the skins
#1810 [21:19] <pie_flavor> Jjjj: Yes.
#1811 [21:19] <Jjjj> Everyone is Steve and Alex
#1812 [21:19] <pie_flavor> Jjjj: What sort of antivirus do you have installed?
#1813 [21:19] <Jjjj> How do I check
#1814 [21:19] <pie_flavor> Jjjj: It's OK if you don't know, I'm just asking if you do know.
#1815 [21:19] <Jjjj> No idk sry
#1816 [21:20] <pie_flavor> Jjjj: That's fine. I'm going to need you to follow the instructions Absol is about to give.
#1817 [21:20] <pie_flavor> ??> Jjjj tools/hjt
#1818 [21:20] <Absol> Jjjj: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1819 [21:20] <Absol> Jjjj: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1820 [21:20] <Jjjj> Waaa
#1821 [21:20] <Jjjj> Errr
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#1823 [21:21] <Jjjj> Ok.. but I'm typing on an iPad
#1824 [21:21] <pie_flavor> Jjjj: You need to be at the computer that is having the problem.
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#1826 [21:22] <Rach> http://paste.ubuntu.com/23709431/ my minecraft keeps crashing and i dont know why
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#1837 [21:49] <corey> my account has accessed by someone no idea who and they have changed my profile name, is their a chance i can get it changed back without wait 30 days
#1838 [21:49] <mattym> ??> corey account/send-email
#1839 [21:49] <Absol> corey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1840 [21:49] <Absol> corey: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1841 [21:50] <pie_flavor> mattym: stop being 2fast
#1842 [21:50] <mattym> corey, You will need to follow the instructions Absol wrote. But there is no guarantee they will change it early
#1843 [21:54] * Snowman [Snowman@notlogged] has quit. (Quit: Leaving)
#1844 [21:56] * pleasehelp [pleasehelp@notlogged] has joined #minecrafthelp
#1845 [21:56] <pleasehelp> hi
#1846 [21:57] <pie_flavor> hi
#1847 [21:57] <pleasehelp> are you a real person
#1848 [21:57] <pie_flavor> i don't know
#1849 [21:57] * pie_flavor has an existential crisis
#1849 [21:57] <corey> hi
#1850 [21:57] <pleasehelp> will you have sex with me i am very horny
#1851 [21:58] <pie_flavor> pleasehelp: your name implies that you need help
#1852 [21:58] <pleasehelp> i need help with masurbating
#1853 [21:58] <pleasehelp> i dont know how i am a girl
#1854 [21:58] <pie_flavor> GreyVulpine: assistance
#1855 [21:58] <corey> hi
#1856 [21:58] <Andrio> Allow me.
#1857 [21:58] <pie_flavor> please
#1858 [21:59] * Espercorn kicked pleasehelp from #minecrafthelp (Reason: leasehelp :(Andrio) 'There's a time and a place for everything! But not now.')
#1859 [21:59] * pleasehelp [pleasehelp@notlogged] has joined #minecrafthelp
#1860 [21:59] <pleasehelp> hi
#1861 [21:59] * Lord_Ralex kicked pleasehelp from #minecrafthelp (Reason: leasehelp :Fuck off - nothing more accurate than this)
#1862 [21:59] <Andrio> indeed~
#1863 [21:59] <Lord_Ralex> not exactly appropriate, but meh
#1864 [22:00] <pie_flavor> that made my day
#1865 [22:01] * Reyeschubs [Reyeschubs@notlogged] has joined #minecrafthelp
#1866 [22:02] <Reyeschubs> Is it possible to make my minecraft world flat once its already mountainy?
#1867 [22:02] <pie_flavor> Reyeschubs: I'm not sure I understand the question.
#1868 [22:03] <pie_flavor> Reyeschubs: Are you asking if you can change worldgen to be superflat while keeping existing chunks?
#1869 [22:03] <Reyeschubs> Yes
#1870 [22:03] <pie_flavor> Reyeschubs: Yeah, that's pretty easy.
#1871 [22:03] <Reyeschubs> I have alot built on there
#1872 [22:03] <Reyeschubs> How do i do
#1873 [22:03] <Reyeschubs> Can you help
#1874 [22:03] <pie_flavor> Reyeschubs: Make a new superflat world, then go to the world file.
#1875 [22:04] <pie_flavor> Move the superflat world's level.dat, level.dat_mcr, and level.dat_old files to the world you're trying to convert.
#1876 [22:04] * adrian [adrian@notlogged] has joined #minecrafthelp
#1877 [22:04] <Reyeschubs> Ok just a min
#1878 [22:04] <pie_flavor> Reyeschubs: Rename the existing ones instead of deleting them so that they're recoverable.
#1879 [22:04] <mattym> Reyeschubs, Make an extra copy of your initial world first, just in case something doesnt work properly.
#1880 [22:04] <pie_flavor> ^
#1881 [22:04] * adrian is now known as Guest74015
#1882 [22:04] <Reyeschubs> Now im confused
#1883 [22:05] <pie_flavor> Reyeschubs: This will change the world generator to a superflat one - new chunks will be flat, but old chunks will not change.
#1884 [22:05] <Reyeschubs> What do you mean old chunks?
#1885 [22:05] <pie_flavor> Reyeschubs: The chunks that already exist, the ones with all your stuff in them, will not be modified.
#1886 [22:06] <pie_flavor> Reyeschubs: But any chunks that are newly generated will be superflat.
#1887 [22:06] <Reyeschubs> So all my buildings will erase?
#1888 [22:06] <Reyeschubs> The ones i barely built
#1889 [22:06] <pie_flavor> No.
#1890 [22:07] <Reyeschubs> Ohh okay
#1891 [22:07] <pie_flavor> So the chunks you've already visited will stay in place.
#1892 [22:07] <pie_flavor> Anything you've built in will still be there.
#1893 [22:07] <Reyeschubs> Okay so im making my world so i put superflat now what?
#1894 [22:07] <pie_flavor> That's it.
#1895 [22:08] <Reyeschubs> I need help step by step by converting it
#1896 [22:08] <pie_flavor> Gotcha.
#1897 [22:08] <pie_flavor> So start off by making the superflat world.
#1898 [22:08] <Reyeschubs> Done
#1899 [22:08] <pie_flavor> Do you know how to get to your worlds folder?
#1900 [22:08] <Reyeschubs> No
#1901 [22:08] <pie_flavor> What OS are you on? (Windows, Mac, Linux)
#1902 [22:09] <Reyeschubs> Windows
#1903 [22:09] <Reyeschubs> On xbxo 1
#1904 [22:09] <Reyeschubs> Xbox 1
#1905 [22:09] <pie_flavor> Xbox 1?
#1906 [22:09] <pie_flavor> The world you are trying to convert is an Xbox world?
#1907 [22:09] <Reyeschubs> Yes
#1908 [22:09] <pie_flavor> Oh, I'm sorry then, that's not going to be possible.
#1909 [22:09] <pie_flavor> I assumed you were talking about PC worlds.
#1910 [22:09] <Reyeschubs> Ohh darn
#1911 [22:10] <Reyeschubs> so once its created you cant transfer your buildings to a superflat?
#1912 [22:10] <pie_flavor> Reyeschubs: No, because on consoles you can only use the interface built into the game.
#1913 [22:11] <pie_flavor> What I'm talking about involves moving individual files between worlds.
#1914 [22:11] <Reyeschubs> Ohhh 😕 okay thanks for the help
#1915 [22:11] <pie_flavor> You're welcome.
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#1918 [22:22] <iRqnaRene> hi
#1919 [22:22] <pie_flavor> hi
#1920 [22:22] <iRqnaRene> i have the error java.netconect for lan
#1921 [22:23] <iRqnaRene> java.netConectException: connection timed out: no further information
#1922 [22:25] <iRqnaRene> hello?
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#1925 [22:44] <josephbrni> LAN worlds are not coming up in my minecraft game on my mac
#1926 [22:44] <josephbrni> I can connect using direct connect but this is really annoying
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#1928 [22:45] <mattym> josephbrni, Using direct connect it works without giving you any errors?
#1929 [23:06] * Santi [Santi@notlogged] has joined #minecrafthelp
#1930 [23:07] <Santi> hi
#1931 [23:07] <Santi> i need help with the error java-net-connectexception-connection-timed-out-no-further-information
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#1933 [23:09] * iBurke [iBurke@notlogged] has joined #minecrafthelp
#1934 [23:12] <Santi> hi?!
#1935 [23:12] * Braden [Braden@notlogged] has joined #minecrafthelp
#1936 [23:13] * iBurke [iBurke@notlogged] has quit. (Client Quit)
#1937 [23:14] <Braden> I just lost my world on Minecraft PS3 edition because i was trying to upload it to the PS4 transfer save box. I wanted to cancel it but when I hit back it restarted my PS3 and my world is gone. I would like to know if i can get the world back.
#1938 [23:17] * iBurke [iBurke@notlogged] has joined #minecrafthelp
#1939 [23:18] <iBurke> Santi: ask your question
#1940 [23:19] <iBurke> Braden: You can try a data recovery service but there is no guarantee that that will work. For genuine support I would contact Sony Support.
#1941 [23:20] <Santi> i have the error java-net-connectexception-connection-timed-out-no-further-information
#1942 [23:21] <iBurke> Santi: Sorry, just realized you had already asked.
#1943 [23:21] <iBurke> One sec
#1944 [23:21] <Santi> ok
#1945 [23:21] <Santi> i add ports 26656
#1946 [23:21] <Santi> uninstall mcfee
#1947 [23:21] <Santi> put off firewall
#1948 [23:21] <iBurke> Is it your server ?
#1949 [23:21] <Santi> everything
#1950 [23:21] <Santi> in lan
#1951 [23:21] <iBurke> All servers?
#1952 [23:22] <Santi> no
#1953 [23:22] <Santi> only in lan
#1954 [23:22] <iBurke> Lan works?
#1955 [23:22] <mattym> Santi, Wait, which computer are you on now?
#1956 [23:22] <Santi> i can use the 2 computers
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#1958 [23:22] <Santi> i am in not in the host
#1959 [23:23] * v_ [v_@notlogged] has quit. (Client Quit)
#1960 [23:23] <Santi> not in host computer
#1961 [23:23] * knu [knu@notlogged] has joined #minecrafthelp
#1962 [23:23] <mattym> Santi, Are you sure all your computers are on the same network?
#1963 [23:23] <Santi> yes
#1964 [23:24] <Santi> i go to multiplayer scannig local network and down apear the local world
#1965 [23:24] <Santi> i try to connect and give the error
#1966 [23:25] * knu [knu@notlogged] has quit. (Client Quit)
#1967 [23:25] <mattym> Santi, Yeah but the error you get means its a connection issue.
#1968 [23:26] <mattym> Santi, Did you ever try restarting the router/modem, however you access the internet?
#1969 [23:26] <Santi> yes
#1970 [23:26] * Braden [Braden@notlogged] has quit. (Ping timeout: 195 seconds)
#1971 [23:27] <mattym> Santi, You ran ADWCleaner on both computers before right?
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#1973 [23:28] <Santi> yes
#1974 [23:28] <Bacon> Minecraft 1.5.2 crashed ---- Minecraft Crash Report ---- // Who set us up the TNT? Time: 12/29/16 11:26 PM Description: Failed to start game java.lang.NullPointerException at java.io.Reader.<init>(Reader.java:78) at java.io.InputStreamReader.<init>(InputStreamReader.java:97) at bp.a(SourceFile:64) at bp.a(SourceFile:100) at net.minecraft.client.Minecraft.a(SourceFile:252) at avv.a(SourceFile:56) at net.minecraft.client.Minecraft.run(SourceFil
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#1977 [23:28] <mattym> ??> Santi win/reinst
#1978 [23:28] <Absol> Santi: You may need to reinstall the locally installed files that Minecraft puts into place.
#1979 [23:28] <Absol> Santi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1980 [23:29] <mattym> Santi, Try the instructions Absol wrote on both the computers, then try connecting the LAN again.
#1981 [23:29] <Santi> ok
#1982 [23:29] <mattym> Bacon, We do not assist with older versions of the game here.
#1983 [23:29] <Bacon> okay sorry my bad
#1984 [23:30] <Bacon> do you happen to know where i can get help?
#1985 [23:30] <mattym> Bacon, Forums probably best bet.
#1986 [23:30] <Bacon> thanks my bad
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#1989 [23:37] * muhamadfarhan [muhamadfarhan@notlogged] has quit. (Client Quit)
#1990 [23:41] * osuka_ [osuka_@notlogged] has quit. (Quit: ...and the computer's sleeping again. Could someone wake it up for me?)
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#1993 [23:47] <Santi> nop didnt work
#1994 [23:47] <mattym> Santi, You did it on both right?
#1995 [23:47] <Santi> yes
#1996 [23:47] * hi [hi@notlogged] has joined #minecrafthelp
#1997 [23:48] <mattym> Santi, Then im not sure what else would be causing that issue other than a problem on your network setup.
#1998 [23:48] <Santi> what i can do to my router?
#1999 [23:49] <mattym> Santi, You would need to do your own research into that, or contact your provider about defaulting the settings.
#2000 [23:50] <Santi> ok
#2001 [23:50] <Santi> ty good bye
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