#1 [00:02] * LechonBaboy [LechonBaboy@notlogged] has joined #minecrafthelp
#2 [00:04] <LechonBaboy> Hi i play minecraft on a mac and for the past few days when every i play my mouse randomly appears when i play and when i hold down the left click the screen wont turn
#3 [00:04] <LechonBaboy> Hi i play minecraft on a mac and for the past few days when every i play my mouse randomly appears when i play and when i hold down the left click the screen wont turn
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#5 [00:05] <LechonBaboy> I said that wrong
#6 [00:07] <LechonBaboy> When ever i play minecraft on my mac the mouse randomly appears and it gets annoying also whenever i hold left click down i cant turn all the way around like the mouse gets stuck because it hits the border of the computer it doesnt play ass full screan
#7 [00:07] <LechonBaboy> as***
#8 [00:07] <LechonBaboy> im soo sorry i meant as
#9 [00:16] <LechonBaboy> When ever i play minecraft on my mac the mouse randomly appears and it gets annoying also whenever i hold left click down i cant turn all the way around like the mouse gets stuck because it hits the border of the computer it doesnt play ass full screen pls help hahaha
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#16 [00:29] <ishiff> so i have a mc account and i cant change the email for some reason
#17 [00:32] <ishiff> i just bought a account of of someone and i changed the password but i cant change the email is there like a time i have to wait?
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#20 [00:37] <ishiff> okay i have an account issue where do i go to get help for it
#21 [00:39] <ishiff> please help
#22 [00:40] * leytard [leytard@notlogged] has joined #minecrafthelp
#23 [00:41] <leytard> I need help, I've totally forgotten my account email...
#24 [00:41] <leytard> Is there any way too see what it is, even if some writing is starred out?
#25 [00:42] <ishiff> im trying to change my email and it wont let me
#26 [00:42] <ishiff> it just says request denied
#27 [00:42] <Andrio> ??> leytard account/forgot-email
#28 [00:42] <Absol> leytard: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#29 [00:43] <Andrio> ishiff, perhaps ask the person whose account it was for help
#30 [00:44] <ishiff> idk the person i bought it offline and i changed the password but it wont let me change the email
#31 [00:44] * MinerArty [MinerArty@notlogged] has joined #minecrafthelp
#32 [00:45] <ishiff> when i type in my email i want to use it and hit request email change it sayd request denied
#33 [00:45] <GreyVulpine> There's nothing we can do about that here.
#34 [00:45] <ishiff> where can i go to get that help
#35 [00:45] <GreyVulpine> Mojang. But they won't help you because you didn't purchase the account from them
#36 [00:46] <ishiff> so what can i do
#37 [00:46] <GreyVulpine> Purchase a copy yourself.
#38 [00:46] <ishiff> i tried to do that too but it wasnt letting me buy it it kept saying error when i hit purchase
#39 [00:48] <MinerArty> I just signed into my Minecraft account. It was successful, but I use my username instead of my email address. When I try to sign into mojang or migrate my account, I need to provide my email address, but I don't know which email address I used. I'm currently locked out of my mojang account. Please can someone help?
#40 [00:48] <GreyVulpine> ishiff - Could try one of the minecraft prepaid cards.
#41 [00:49] <GreyVulpine> https://minecraft.net/en/prepaid/
#42 [00:49] <GreyVulpine> MinerArty - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#43 [00:49] <ishiff> is it just the fact i cant use a debit card?
#44 [00:49] <GreyVulpine> Yes
#45 [00:50] <GreyVulpine> Debit cards usually won't work
#46 [00:50] <ishiff> okay
#47 [00:50] <ishiff> thank you for your time you guys really helped me
#48 [00:50] <MinerArty> Thank you for the advice, greyVulpine. I'll try that.
#49 [00:53] * ishiff [ishiff@notlogged] has quit. (Quit: Web client closed)
#50 [00:54] <MinerArty> How do I send in a support ticket to Mojang?
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#53 [00:59] <arturjpm> guys, i really need some help, I've changed my minecraft account password 3 times and still it says my credentials are invalid
#54 [00:59] <arturjpm> I've already checked and my email is written 100% correctly
#55 [01:06] * mechanictime [mechanictime@notlogged] has joined #minecrafthelp
#56 [01:06] <LechonBaboy> When ever i play minecraft on my mac the mouse randomly appears and it gets annoying also whenever i hold left click down i cant turn all the way around like the mouse gets stuck because it hits the border of the computer it doesnt play ass full screan
#57 [01:06] <LechonBaboy> When ever i play minecraft on my mac the mouse randomly appears and it gets annoying also whenever i hold left click down i cant turn all the way around like the mouse gets stuck because it hits the border of the computer it doesnt play as full screen pls help
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#59 [01:13] <mechanictime> When I try tp login, I get the error message "Sorry but couldn`t connect to our servers. Please make sure ..." I also can`t login on th Majong Page. If I use the PC of my father, this problerm does not occure.The minecraft launcher is Version: 1.6.70. I uninstalled my old minecraft and installed the current version. Java is also updated. After starting and before Login an update was carried out. I also ca
#60 [01:13] <GreyVulpine> ??> mechanictime tools/hjt
#61 [01:13] <Absol> mechanictime: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#62 [01:13] <Absol> mechanictime: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#65 [01:15] <LechonBaboy> When ever i play minecraft on my mac the mouse randomly appears and it gets annoying also whenever i hold left click down i cant turn all the way around like the mouse gets stuck because it hits the border of the computer it doesnt play as full screen
#66 [01:21] * MinerArty [MinerArty@notlogged] has quit. (Quit: Web client closed)
#67 [01:35] <mechanictime> This is the link http://paste.ubuntu.com/23726460/
#68 [01:37] <mechanictime> How Can I delete the text I pasted? When we finished...
#69 [01:47] * Anzhi is now known as KL-E-0
#70 [01:47] * mikanator10 [mikanator10@notlogged] has joined #minecrafthelp
#71 [01:48] <mikanator10> My minecraft launcher is only loading versions....
#72 [01:49] <mikanator10> so I cant go play minecraft
#73 [01:49] <mikanator10> I can play it only if i run it with craften terminal a mod software
#74 [01:50] * bud96 [bud96@notlogged] has joined #minecrafthelp
#75 [01:50] <bud96> hello
#76 [01:50] <mikanator10> [08:48] <mikanator10> My minecraft launcher is only loading versions.... [08:48] <mikanator10> so I cant go play minecraft [08:49] <mikanator10> I can play it only if i run it with craften terminal a mod software
#77 [01:51] <bud96> please help me somebody changed my minecraft account password
#78 [01:51] <bud96> so i requested to reset password to Mojang
#79 [01:52] <bud96> but still not received any answer
#80 [01:52] <bud96> how can i do?
#81 [01:52] <mikanator10> so do I have to login again in minecraft?
#82 [01:52] <bud96> several time..i tried
#83 [01:52] <bud96> but fail
#84 [01:52] <Andrio> ??> mikanator10 win/reinst
#85 [01:52] <Absol> mikanator10: You may need to reinstall the locally installed files that Minecraft puts into place.
#86 [01:52] <Absol> mikanator10: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#87 [01:53] <mikanator10> that doe'snt work I cant click
#88 [01:53] <mikanator10> ok thank you
#89 [01:53] <mechanictime> In addition... That`s the error message, if I want to log in on minecraft.net: "An error prevented your request from being processed. Please try again"
#90 [01:54] * chonchanan [chonchanan@notlogged] has joined #minecrafthelp
#91 [01:54] <Andrio> ??> bud96 account/send-email
#92 [01:54] <Absol> bud96: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#93 [01:54] <Absol> bud96: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#95 [01:55] <bud96> but i dont have transaction id
#96 [01:55] <bud96> only i have username
#97 [01:55] <bud96> that's all
#98 [01:55] <mikanator10> it takes realy long to remove my whole minecraft file
#99 [01:57] <mikanator10> Thank you absol it helped me alot!
#100 [01:57] <mikanator10> all my mods are gone :D
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#103 [01:58] <Andrio> o
#104 [01:58] <Andrio> ??> bud96 account/trans-ID
#105 [01:58] <Absol> bud96: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#106 [01:59] <bud96> absol
#107 [01:59] <bud96> please wait
#108 [01:59] <bud96> i try
#109 [02:02] <bud96> absol..i found when i bough minecraft, i received from Mojang Help desk 4 digit..t
#110 [02:02] <bud96> you mean Transaction id is 4 digit?
#111 [02:02] * mikanator10 [mikanator10@notlogged] has quit. (Quit: Web client closed)
#112 [02:02] <Andrio> It should be longer than that...
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#115 [02:06] <bud96> absol
#116 [02:06] <bud96> thanks
#117 [02:06] <bud96> i found my transaction id
#118 [02:06] <bud96> Mojang has been sent to me transaction id,,,
#119 [02:07] <bud96> so i sent my transaction id and my email address to Mojang help center?
#120 [02:07] <Andrio> Yeah
#121 [02:07] <bud96> andrio
#122 [02:07] <bud96> absol
#123 [02:07] <bud96> tks so much
#124 [02:08] <bud96> happy new yera
#125 [02:08] <bud96> year..^^
#126 [02:08] <bud96> if i have other question,,,i connect again
#127 [02:08] <bud96> tks.
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#130 [02:13] <mechanictime> > GreyVulpine - did you find something, that may caused the problems with my login?
#131 [02:21] * AU518987077|MD_ [AU518987077|MD_@notlogged] has joined #minecrafthelp
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#134 [02:25] <pierce> hi
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#136 [02:28] <GreyVulpine> mechanictime - Still there?
#137 [02:28] <mechanictime> yes
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#139 [02:29] <GreyVulpine> mechanictime - So, the issue is that you've previously pirated minecraft on your computer, and not on your dad's. Because you've used a program like MCleaks, it changed your computer's hosts file to point to a pirated authentication server, to get around mojang's authentication method
#140 [02:30] <GreyVulpine> mechanictime - Please get rid of MCleaks, and any other pirated version of minecraft on your computer. I would also highly recommend changing your password now, and we'll talk about fixing the file before you attempt to log in again
#141 [02:32] <mechanictime> thank you... I try to get rid of the program
#142 [02:34] <mechanictime> GreyVulpine Where can I find those programs? Not found in Apps under system
#143 [02:34] <GreyVulpine> mechanictime - I don't know, I don't use the program.
#144 [02:34] <GreyVulpine> mechanictime - Run a search, look at your downloads folder. I don't know where you downloaded it to
#145 [02:35] <mechanictime> ok.. thank you
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#148 [02:43] <GreyVulpine> mechanictime - Ready for your next steps?
#149 [02:46] <mechanictime> GreyVulpine I found the files... I
#150 [02:46] <GreyVulpine> Where did you find them, and what were they named?
#151 [02:47] <mechanictime> under downloads.. MCLeaksAuthenticator
#152 [02:47] <GreyVulpine> Yup, that would be it
#153 [02:48] <mechanictime> should I delete them now?
#154 [02:48] <GreyVulpine> Yes
#155 [02:48] <GreyVulpine> Also make sure you're using the official launcher, downloaded from http://www.minecraft.net/download
#156 [02:53] <mechanictime> this one I installed yesteray once again...
#157 [02:55] <mechanictime> should it work now?
#158 [02:55] <GreyVulpine> Not yet
#159 [02:56] <GreyVulpine> What version of windows are you on?
#160 [02:57] <mechanictime> 10
#161 [02:57] <GreyVulpine> Click on your start menu, start typing in "notepad", in the search results, right click on "Notepad", and click on "Run as administrator". Let me know when you have notepad open.
#162 [02:58] <mechanictime> One further information... my pwd and e-mail was changed by somebody and mojang recovered my account
#163 [02:58] <GreyVulpine> Yeah, that'll happen when you use a program like MCleaks
#164 [02:59] <mechanictime> the e-mail and pwd change happened before I installed the MCLeaks
#165 [02:59] <GreyVulpine> Used that email and password combo anywhere else?
#166 [02:59] <mechanictime> I only used it, because I wanted to play togethter with friends in a session
#167 [02:59] <GreyVulpine> Probably was compromised from some other location, and the person guessed you used it in minecraft as well
#168 [02:59] <mechanictime> yes
#169 [03:00] <GreyVulpine> Either way, change your password again, if you haven't already. got notepad open?
#170 [03:00] <mechanictime> google...
#171 [03:01] <mechanictime> pwd I changed yesterday... should I do it again?
#172 [03:01] <GreyVulpine> Yes.
#173 [03:01] <GreyVulpine> But before you do.
#174 [03:01] <GreyVulpine> Got that notepad open, using the instructions I just told you?
#175 [03:02] * freddy [freddy@notlogged] has joined #minecrafthelp
#176 [03:02] <freddy> lost my email ;-;
#177 [03:02] <GreyVulpine> freddy - Try requesting a password reset on all your emails you typically use: https://account.mojang.com/password
#178 [03:03] <freddy> i tried but it was during the migrating process
#179 [03:03] <GreyVulpine> freddy - If that doesn't work, you'll need to file a support ticket with Mojang's Customer Support
#180 [03:03] <freddy> when i lost it
#181 [03:03] <GreyVulpine> freddy - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#182 [03:03] <freddy> alright thank you
#183 [03:05] <mechanictime> GreyVulpine .. sorry I don`t find the instructions you are talking about...
#184 [03:05] <GreyVulpine> mechanictime - Click on your start menu, start typing in "notepad", in the search results, right click on "Notepad", and click on "Run as administrator". Let me know when you have notepad open.
#185 [03:06] <mechanictime> ok I have to install notepad
#186 [03:06] <GreyVulpine> Er, what? No, notepad should come already installed
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#191 [03:13] <mechanictime> notepad now available :-)
#192 [03:14] <GreyVulpine> mechanictime - Click on your start menu, start typing in "notepad", in the search results, right click on "Notepad", and click on "Run as administrator". Let me know when you have notepad open.
#193 [03:14] <GreyVulpine> Do I want to know why you had notepad uninstalled?
#194 [03:15] <mechanictime> open now
#195 [03:15] <GreyVulpine> Go to File -> Open and in the filename, type in exactly: %systemroot%\System32\drivers\etc\hosts
#196 [03:15] <GreyVulpine> Press enter, let me know when that file opens
#197 [03:19] <mechanictime> it`open now... only 2 lines
#198 [03:19] <GreyVulpine> The two lines has "35.156.90.191 authserver.mojang.com" and "35.156.90.191 sessionserver.mojang.com" respectively, right?
#199 [03:20] <mechanictime> correct
#200 [03:20] <GreyVulpine> Delete those two, they point to the pirated authentication server for minecraft leaks. Save the file.
#201 [03:21] <mechanictime> done
#202 [03:21] <GreyVulpine> Now, change your password, and try minecraft
#203 [03:30] <mechanictime> > GreyVulpine It works...Thank you very much... something else todo?
#204 [03:30] <GreyVulpine> Nope, that's it.
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#206 [03:33] <katie> i cant login into my account
#207 [03:33] * katie is now known as Guest93289
#208 [03:33] <mechanictime> Once again thank you for your excellent help.... have an nice day
#209 [03:33] <Guest93289> i cant login
#210 [03:33] <GreyVulpine> mechanictime - Have a good day.
#211 [03:33] <GreyVulpine> Guest93289 - And what happens when you try?
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#213 [03:35] * katiethecookie [katiethecookie@notlogged] has joined #minecrafthelp
#214 [03:35] <katiethecookie> it wont let me login
#215 [03:36] <GreyVulpine> katiethecookie - What does it say?
#216 [03:36] * mechanictime [mechanictime@notlogged] has quit. (Ping timeout: 195 seconds)
#217 [03:36] <katiethecookie> it says wrong username or password when i typeed it correctly
#218 [03:37] <GreyVulpine> katiethecookie - After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems to protect the account against brute force attacks to gain access. This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#219 [03:38] <katiethecookie> ive reset my password too
#220 [03:38] <katiethecookie> it still says something is wrong
#221 [03:38] <GreyVulpine> You've probably locked it out because you've tried too many times. Wait, come back in a couple hours, then reset your password
#222 [03:40] <katiethecookie> and if it still says it does not work?
#223 [03:40] <GreyVulpine> Then you'll need to file a support ticket with Mojang's Customer Support to recover your account. You can do so here: https://help.mojang.com/customer/portal/emails/new
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#233 [04:56] <Artem> My minecraft keeps crashing saying i need to update my graphics drives
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#240 [05:09] <Sarah> I NEED HELP
#241 [05:11] <Sarah> I need help
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#245 [05:24] * Stive704 [Stive704@notlogged] has joined #minecrafthelp
#246 [05:24] <Stive704> hwuiuqeowgQ
#247 [05:24] <Stive704> EJWUEHUEU9388ZRoiweQQ093U4RÜÄOIRQ4U3RH3UQ
#248 [05:24] <Stive704> ficken
#249 [05:24] <Stive704> Fuck
#250 [05:24] <Absol> Stive704: Please keep it civil
#251 [05:24] <Stive704> Sex
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#253 [05:28] * minecrafthelp645 [minecrafthelp645@notlogged] has joined #minecrafthelp
#254 [05:28] <minecrafthelp645> Mt minecraft has run out of memory
#255 [05:29] <minecrafthelp645> What to do?
#256 [05:29] <minecrafthelp645> Anyone here?
#257 [05:30] <minecrafthelp645> I guess no
#258 [05:30] <Andrio> Are you using a resource pack?
#259 [05:30] * minecrafthelp570 [minecrafthelp570@notlogged] has quit. (Ping timeout: 195 seconds)
#260 [05:30] <minecrafthelp645> No
#261 [05:30] <Andrio> Mods?
#262 [05:30] <minecrafthelp645> Yup
#263 [05:31] <Andrio> hm
#264 [05:31] <Andrio> You can try allocating more RAM to Minecraft:
#265 [05:31] <Andrio> ??> minecrafthelp645 launcher/more-RAM
#266 [05:31] <Absol> minecrafthelp645: A forum post which explains how to allocate more RAM to Minecraft can be found here: http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/tutorials-and-faqs/1871637-tutorial-allocate-more-memory-for-minecraft
#267 [05:31] <minecrafthelp645> Ok
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#270 [06:02] * KL-E-0 is now known as KL-E-0|offline
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#280 [06:20] <ZOCKKING02> #minecrafthelp
#281 [06:21] <ZOCKKING02> #MineCraftHelp
#282 [06:21] * Batata3reais [Batata3reais@notlogged] has joined #minecrafthelp
#283 [06:21] <ZOCKKING02> #MineCraftHelp
#284 [06:22] <Batata3reais> preciso de ajuda pra entrar no meu jogo
#285 [06:22] <ZOCKKING02> ------------------ System Information ------------------ Time of this report: 1/2/2017, 11:42:07 Machine name: DESKTOP-5KCNICN Operating System: Windows 10 Home 32-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728) Language: German (Regional Setting: German) System Manufacturer: Sony Corporation System Model: VGN-FE11S BI
#286 [06:22] <Batata3reais> não consigo redefinir minha senha nem acessar
#287 [06:24] <ZOCKKING02> bei mir crashd minecraft
#288 [06:24] <ZOCKKING02> ------------------ System Information ------------------ Time of this report: 1/2/2017, 11:42:07 Machine name: DESKTOP-5KCNICN Operating System: Windows 10 Home 32-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728) Language: German (Regional Setting: German) System Manufacturer: Sony Corporation System Model: VGN-FE11S
#289 [06:24] <ZOCKKING02> dann kommt das
#290 [06:24] <ZOCKKING02> ------------------ System Information ------------------ Time of this report: 1/2/2017, 11:42:07 Machine name: DESKTOP-5KCNICN Operating System: Windows 10 Home 32-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728) Language: German (Regional Setting: German) System Manufacturer: Sony Corporation System Model: VGN-FE11S BI
#291 [06:25] <ZOCKKING02> ------------------ System Information ------------------ Time of this report: 1/2/2017, 11:42:07 Machine name: DESKTOP-5KCNICN Operating System: Windows 10 Home 32-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728) Language: German (Regional Setting: German) System Manufacturer: Sony Corporation System Model: VGN-FE11S BI
#292 [06:25] <ZOCKKING02> bitte helfen
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#303 [07:03] <Stema> I can`t log in in to my minecraft account i need help...
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#306 [07:04] <minecrafthelp570> can anyone send me command for JVM arguments that will change memory 1gb to 2 gb?
#307 [07:05] <jjs999jjs> http://stackoverflow.com/questions/3030263/increasing-the-jvm-maximum-heap-size-for-memory-intensive-applications
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#315 [07:13] <Ironboy_hd_> http://paste.ubuntu.com/23727407/
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#322 [07:25] <Wenx> Hallo ich komme nicht mehr in mein Minecraft Konto
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#338 [08:11] <tomaspower> dssssssss
#339 [08:11] <tomaspower> {2}hhhhhhhhhhhh
#340 [08:11] <tomaspower> k
#341 [08:11] <tomaspower> l
#342 [08:11] <tomaspower> llll
#343 [08:11] * Absol kicked tomaspower from #minecrafthelp (Reason: omaspower :Stop spamming)
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#346 [08:14] <AguCastro> My account email was changed without authorization, I would like support
#347 [08:14] <iBurke> ??> AguCastro account/send-email
#348 [08:14] <Absol> AguCastro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#349 [08:14] <Absol> AguCastro: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#354 [08:21] <Alphadios> Bonjour
#355 [08:22] <iBurke> ??> Alphadios lang/fr
#356 [08:22] <Absol> Alphadios: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#357 [08:23] <Alphadios> I have a problem connecting to my account since 2 months and nobody has managed to find the problem
#358 [08:23] <Alphadios> I tried techniques like wait 24sans without connecting to the game then change my password but nothing changes
#359 [08:24] <Alphadios> 24hour
#360 [08:24] <iBurke> Can You can login to account.mojang.com/me
#361 [08:24] <Alphadios> yes i can mojang
#362 [08:24] <Alphadios> bug i can't minecaft.net
#363 [08:25] <iBurke> And you're using the same login details correct?
#364 [08:25] <Alphadios> yes
#365 [08:25] <Alphadios> I know the problem it's my ip
#366 [08:26] <Alphadios> because when i go in my phone or other computer i can loggin my minecraft.net account
#367 [08:26] <iBurke> ??> Alphadios tools/hjt
#368 [08:26] <Absol> Alphadios: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#369 [08:27] <Absol> Alphadios: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#370 [08:28] * Pear [Pear@notlogged] has joined #minecrafthelp
#371 [08:29] <Alphadios> what i go ?
#372 [08:29] <Alphadios> do
#373 [08:29] <iBurke> Follow the instructions that Absol wrote to you.
#374 [08:30] <Alphadios> what is poster
#375 [08:30] <iBurke> I'm sorry?
#376 [08:30] <Alphadios> what i do i don't understand
#377 [08:30] <iBurke> Click the sourceforge link
#378 [08:30] <iBurke> Download the file
#379 [08:30] <Alphadios> how i do that ?
#380 [08:30] <iBurke> ..
#381 [08:31] <iBurke> Alphadios: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#382 [08:31] <Alphadios> and ?
#383 [08:31] <Alphadios> how i send u the text ?
#384 [08:32] <iBurke> Alphadios: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#385 [08:33] <Alphadios> what link ?
#386 [08:33] <Alphadios> i do that
#387 [08:33] <iBurke> ??> Alphadios scold/directions/!
#388 [08:33] <Absol> Alphadios: If you can't understand the directions, find someone who can to help you.
#389 [08:34] <Alphadios> no but i don't understan where i put scold/directions
#390 [08:34] <iBurke> ... what
#391 [08:34] <Alphadios> wait
#392 [08:34] <Alphadios> i do everything
#393 [08:34] <Alphadios> after
#394 [08:34] <Alphadios> i don't know how i can't send u
#395 [08:35] <iBurke> Paste all that text into the page paste.ubuntu.com
#396 [08:35] <Alphadios> i do
#397 [08:35] <iBurke> Then submit it
#398 [08:35] <Alphadios> for who ?
#399 [08:35] <iBurke> For me
#400 [08:35] <iBurke> To read
#401 [08:35] <Alphadios> scold/directions/ ?
#402 [08:35] <iBurke> Nooo
#403 [08:35] <iBurke> Ignore that message.
#404 [08:35] <Alphadios> in poster what i wrote ?
#405 [08:35] <iBurke> Are you on paste.ubuntu.com
#406 [08:36] <Alphadios> yes
#407 [08:36] <iBurke> did you paste the text in that big box
#408 [08:36] <Alphadios> yes
#409 [08:36] <iBurke> Did you submit it
#410 [08:36] <Alphadios> yes
#411 [08:36] <iBurke> Okay. Copy the link
#412 [08:36] <iBurke> And paste the LINK here in the chat.
#413 [08:36] <Alphadios> http://paste.ubuntu.com/
#414 [08:36] <Alphadios> this ?
#415 [08:36] <Alphadios> it's clear
#416 [08:37] <iBurke> Yes, but there's numbers after it
#417 [08:37] <iBurke> If you submitted it
#418 [08:37] <Alphadios> how to submit ?
#419 [08:37] <Alphadios> i'm to bad :d
#420 [08:37] <iBurke> Click "Paste!"
#421 [08:38] <Alphadios> yes i do
#422 [08:38] <iBurke> Then there should be a link on the top of the browser
#423 [08:38] <iBurke> With numbers after it
#424 [08:38] <Alphadios> nothing change
#425 [08:38] <iBurke> Paste the ENTIRE link with the numbers
#426 [08:38] <iBurke> Did you paste your HJT report in there?
#427 [08:38] <Alphadios> Wait
#428 [08:38] <Alphadios> I do all u say
#429 [08:38] <Alphadios> but nothing change in link
#430 [08:38] <iBurke> Did you even run the HJT report?
#431 [08:39] <Alphadios> yes
#432 [08:39] <Alphadios> but
#433 [08:39] <iBurke> Do you see all the text it output?
#434 [08:39] <Alphadios> what i it ?
#435 [08:39] <Alphadios> yes
#436 [08:39] <iBurke> CTRL+A
#437 [08:39] <iBurke> Then CTRL+C
#438 [08:39] <iBurke> Then on the website with the big text box
#439 [08:40] <iBurke> CTRL+V
#440 [08:40] <Alphadios> my link don't change
#441 [08:40] <iBurke> all the text from the report should be in the big text box, right?
#442 [08:40] <iBurke> After you do that, press paste!
#443 [08:40] <Alphadios> i do
#444 [08:40] <iBurke> Make sure you enter a name in the top left.
#445 [08:40] <Alphadios> okkkk !
#446 [08:40] <Alphadios> i say what i put un poster
#447 [08:41] <Alphadios> u say nothing for
#448 [08:41] <Alphadios> http://paste.ubuntu.com/23727790/
#449 [08:41] <Alphadios> finaly :)
#450 [08:41] <iBurke> Anddddd mcleaks
#451 [08:41] <iBurke> ??> Alphadios info/mcleaks
#452 [08:41] <Absol> Alphadios: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#453 [08:41] <Absol> Alphadios: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
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#456 [08:42] <Alphadios> And what i do ?
#457 [08:42] <iBurke> Alphadios: first off, delete mcleaks and or altdispenser
#458 [08:42] <Alphadios> what is mcleaks and i delet where ?
#459 [08:42] <iBurke> Are you on a shared computer?
#460 [08:42] <Alphadios> i delete many time my minecraft
#461 [08:42] <Alphadios> shared computer ?
#462 [08:43] <Alphadios> i think yes
#463 [08:43] <Alphadios> yes i am
#464 [08:43] <Alphadios> With my bro
#465 [08:43] <iBurke> Well MCLeaks is an illegal software that you need to remove to play Minecraft regularly
#466 [08:44] <Alphadios> Ok and for delete ?
#467 [08:44] <Alphadios> where is it ?
#468 [08:44] <iBurke> I'm not familiar with it, so give me a moment to look.
#469 [08:44] <Alphadios> it's in my computer and all mcleaks i delete ?
#470 [08:45] <Alphadios> i think u never see noob same me xD
#471 [08:45] <Alphadios> sorry ùan
#472 [08:45] <Alphadios> And where is mcleacks ?
#473 [08:45] <iBurke> Delete anything related to mcleaks or altdispenser
#474 [08:45] <iBurke> I'm looking because I don't know I'm not familiar with it.
#475 [08:46] <Alphadios> and where i delete it ?
#476 [08:46] <Alphadios> ok
#477 [08:46] <Alphadios> It's hack mcleaks ?
#478 [08:47] <iBurke> Just run the Authenticator and press the "MOJANG" button. After that you can delete the authenticator from your computer.
#479 [08:47] <iBurke> Since the authenticator is only a runnable program and is never permanently installed on your computer, no uninstallation is needed.
#480 [08:47] <Alphadios> authenticator where ?
#481 [08:47] <iBurke> Erm, could be anywhere your "brother" put it
#482 [08:47] <iBurke> Check the desktop, the downloads folder, the my documents folder.
#483 [08:48] <Alphadios> i must found mcleaks
#484 [08:48] <Alphadios> and stop it ?
#485 [08:48] <Alphadios> omg where i can found :d
#486 [08:48] <iBurke> Do you have windows or mac
#487 [08:48] <Alphadios> win
#488 [08:48] <iBurke> 7,8, or 10
#489 [08:48] <iBurke> Or before...
#490 [08:48] <Alphadios> 10
#491 [08:49] <iBurke> Okay click the start button then type mcleaks
#492 [08:49] * kriss7 [kriss7@notlogged] has joined #minecrafthelp
#493 [08:49] <iBurke> Right click anything that says mcleaks then open file location
#494 [08:49] <Alphadios> clear
#495 [08:49] <Alphadios> nothing in
#496 [08:49] <iBurke> Oh boy...
#497 [08:49] <Alphadios> i think if i donwload mcleak again
#498 [08:50] <Alphadios> and do what u say
#499 [08:50] <Alphadios> it cn be work ?
#500 [08:50] * kriss7 [kriss7@notlogged] has quit. (Client Quit)
#501 [08:50] <iBurke> No
#502 [08:50] <iBurke> Don't do that..
#503 [08:50] <Alphadios> what can i do :d
#504 [08:50] <iBurke> ??> Alphadios tools/teamviewer/quick-support
#505 [08:50] <Absol> Alphadios: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: download.teamviewer.com/download/TeamViewerQS_en.exe
#506 [08:50] <Absol> Alphadios: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#507 [08:51] <Alphadios> i dl teamviewers ?
#508 [08:51] <iBurke> Yes.
#509 [08:51] <Alphadios> ok
#510 [08:52] <Alphadios> and u can see my computer with that ?
#511 [08:52] <Alphadios> nice
#512 [08:52] <iBurke> Yes.
#513 [08:52] <Alphadios> i hope u find the problem
#514 [08:52] <iBurke> I have faith.
#515 [08:52] <Alphadios> nice u're good
#516 [08:52] <Alphadios> xD
#517 [08:53] <iBurke> I've been using computers regularly for 10 years
#518 [08:53] <Alphadios> Ok
#519 [08:53] <iBurke> I am no close to being the best
#520 [08:53] <Alphadios> Sure but u're great i think
#521 [08:54] <Alphadios> But me i'm to bad with computer
#522 [08:54] <iBurke> Thanks
#523 [08:54] <Alphadios> teamviewers is dl
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#525 [08:55] <iBurke> OkY don't post your info here
#526 [08:55] <Alphadios> what i do after ?
#527 [08:55] <Alphadios> what i do after ?
#528 [08:55] * CJ [CJ@notlogged] has left #minecrafthelp
#529 [08:55] <iBurke> Type /msg iBurke YourID YourPassword
#530 [08:57] <Alphadios> man ?
#531 [08:58] <Alphadios> iburke ?
#532 [08:58] <iBurke> I'm sending you a private message.
#533 [08:59] <Alphadios> u see msg ?
#534 [08:59] <Alphadios> private
#535 [08:59] <Alphadios> u see ?
#536 [09:00] <iBurke> Yes
#537 [09:00] <Alphadios> u see my computer ?
#538 [09:01] * Exclaimer [Exclaimer@notlogged] has joined #minecrafthelp
#539 [09:01] <iBurke> Please read the message I sent you.
#540 [09:01] * brasagamer [brasagamer@notlogged] has joined #minecrafthelp
#541 [09:01] <Exclaimer> Hey, i cant login after resetting my password
#542 [09:01] <Alphadios> what message ?
#543 [09:01] <iBurke> How many times did you reset it?
#544 [09:01] <Exclaimer> 2 times
#545 [09:01] <iBurke> Alphadios: the private message I sent you.
#546 [09:01] <Alphadios> resend please :d
#547 [09:01] <iBurke> Exclaimer: have you tried logging in more than three times?
#548 [09:01] <Exclaimer> yes
#549 [09:02] <iBurke> ??> Exclaimer login/throttle
#550 [09:02] <Absol> Exclaimer: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#551 [09:02] <Absol> Exclaimer: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
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#553 [09:02] <Alphadios> iburke can u resend private message please
#554 [09:02] <iBurke> I did
#555 [09:02] <iBurke> Click on my name
#556 [09:02] <Alphadios> ok
#557 [09:02] <Exclaimer> okay thanks, they should change it to like 5 attempts, because some people dont have easy passwords XD
#558 [09:03] <iBurke> Exclaimer: sorry about that. Good luck.
#559 [09:03] * REDBARNA3 [REDBARNA3@notlogged] has joined #minecrafthelp
#560 [09:03] <Exclaimer> thanks
#561 [09:03] * Exclaimer [Exclaimer@notlogged] has quit. (Client Quit)
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#563 [09:03] <Alphadios> i don't see ur private message iburke :o
#564 [09:03] <iBurke> It will be in the top left
#565 [09:03] <iBurke> You should see Status, #minecrafthelp, and iBurke
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#568 [09:04] <Alphadios> no i dno't see ur message :o
#569 [09:04] <Alphadios> h
#570 [09:04] <Alphadios> why
#571 [09:05] <REDBARNA3> I have purchased and installed minecraft on another pc but am having trouble getting it to download on my new pc
#572 [09:05] <iBurke^> Nevermind. I said this will allow me to access your computer remotely, you can regain control at any time. Are you okay with this? I am only doing this to help you.
#573 [09:05] * REDBARNA3 [REDBARNA3@notlogged] has quit. (Client Quit)
#574 [09:05] <iBurke^> REDBARNA3: Are you receiving any error messages?
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#577 [09:15] <Alphadios> Oh my god i love u my friend :)
#578 [09:15] <Alphadios> it work
#579 [09:15] <Alphadios> thanks !
#580 [09:15] <iBurke^> Make sure they do not re-install it.
#581 [09:15] <iBurke^> Have fun!
#582 [09:16] <Alphadios> thanks support bye :)
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#587 [09:23] <linda> im getting error 5 when trying to download game
#588 [09:23] <linda> can you help
#589 [09:25] <iBurke> Hi Linda, I'd love to help you. Give me just a moment while I do some research for you.
#590 [09:25] <linda> ok thanks
#591 [09:26] <iBurke> It seems like error 5 is caused by a corrupted installation of the client. I'm going to trigger a link for you to download the latest client.
#592 [09:26] <linda> ok thnaks
#593 [09:26] * Schnuderbueb [Schnuderbueb@notlogged] has joined #minecrafthelp
#594 [09:26] <iBurke> ??> Linda dl/client
#595 [09:26] <Absol> linda: You may download the latest version of the launcher from https://minecraft.net/en/download/
#596 [09:26] <linda> ok thanks ill give it ago
#597 [09:26] <iBurke> Good luck!
#598 [09:27] <Schnuderbueb> I can't open Minecraft
#599 [09:27] <iBurke> Schnuderbueb: Are you receiving an error message when attempting to open the game?
#600 [09:27] <Schnuderbueb> yes
#601 [09:27] <iBurke> What is that error message?
#602 [09:27] <iBurke> If you have a crash log, I have some additional instruction for you.
#603 [09:27] <iBurke> Do not paste the crash log in this chat please.
#604 [09:28] <Schnuderbueb> something while render the aspects of the game..
#605 [09:28] <iBurke> Is there a crash log?
#606 [09:28] <Schnuderbueb> yes
#607 [09:29] <iBurke> ??> Schnuderbueb launcher/crash-log
#608 [09:29] <Absol> Schnuderbueb: We need to see your crash log, which appears after a crash.
#609 [09:29] <Absol> Schnuderbueb: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#614 [09:38] <xDaniel2590x> http://paste.ubuntu.com/23728031/
#615 [09:38] * gutigamer1857 [gutigamer1857@notlogged] has quit. (Ping timeout: 195 seconds)
#616 [09:38] <iBurke|dt> Hi xDaniel2590x, I have received your message and am reviewing it now. Please wait.
#617 [09:38] <xDaniel2590x> okay
#618 [09:42] <iBurke|dt> xDaniel2590x: Please try downloading this driver and see if it helps your issue: https://is.gd/OkYq2n
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#623 [09:51] <xDaniel2590x> My system can not download it
#624 [09:52] <iBurke|dt> xDaniel2590x: Thank you for the info, give me a couple more minutes to do some more research.
#625 [09:54] <xDaniel2590x> It says my operating system is not supported is that bad ?
#626 [09:54] * spiidie [spiidie@notlogged] has joined #minecrafthelp
#627 [09:54] <iBurke|dt> No, we're just not able to quickly find the correct driver for your system.
#628 [09:55] * spiidie [spiidie@notlogged] has quit. (Client Quit)
#629 [09:57] <iBurke|dt> xDaniel2590x: Follow the link here: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005510.html#Windows_7*
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#633 [10:03] <iBurke|dt> xDaniel2590x: Follow the link here: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005510.html#Windows_7*
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#635 [10:09] <xDaniel2590x> I have the standard VGA graphics card
#636 [10:10] <iBurke|dt> Hmm, give me another moment to look that up.
#637 [10:10] <xDaniel2590x> okay
#638 [10:11] <iBurke|dt> Click on Start -> Control Panel -> System Go to Hardware Tab and click on Device Manager Under Display Adapter, double click on Standard VGA Graphics Adapter to views its Properties Click on Details tab and search for the Hardware IDS for the Graphics Card in the given list
#639 [10:11] <iBurke|dt> Sorry, that formatted very bad.
#640 [10:11] <iBurke|dt> I'll re-write it
#641 [10:11] <iBurke|dt> Click on Start -> Control Panel -> System
#642 [10:11] <iBurke|dt> Go to Hardware Tab and click on Device Manager
#643 [10:12] <iBurke|dt> Under Display Adapter, double click on Standard VGA Graphics Adapter to views its Properties
#644 [10:12] <iBurke|dt> Click on Details tab and search for the Hardware IDS for the Graphics Card in the given list
#645 [10:16] * stdyrmx [stdyrmx@notlogged] has joined #minecrafthelp
#646 [10:17] <stdyrmx> hi can someone tell me what this means? https://paste.ubuntu.com/23728227/
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#649 [10:19] <Justus> I downloaded mcleaks for some stupid reason and now I can know longer log onto my normal account because the mcleaks authenticator is broken and is stuck on mcleaks not on normal minecraft.
#650 [10:19] <iBurke|dt> stdyrmx: That means the user (presumably you) disconnected
#651 [10:19] <iBurke|dt> Justus: Can you delete MCLeaks Authenticator and redownload it?
#652 [10:20] <Justus> I did and it still does not work
#653 [10:20] <iBurke|dt> Are you familiar with TeamViewer?
#654 [10:20] <Justus> yes
#655 [10:20] <iBurke|dt> If you are comfortable using it, send me a /msg with your ID & Password
#656 [10:21] <Justus> I would not really like to use teamviewer if that is ok
#657 [10:21] <iBurke|dt> Okay, let me see what I can do.
#658 [10:21] <Justus> ok thanks
#659 [10:21] <iBurke|dt> ??> Justus info/mcleaks
#660 [10:21] <Absol> Justus: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#661 [10:21] <Absol> Justus: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#662 [10:21] * PvPBoys [PvPBoys@notlogged] has joined #minecrafthelp
#663 [10:21] <iBurke|dt> Are you familiar with editing the hosts file in your system?
#664 [10:21] <Justus> no
#665 [10:22] <iBurke|dt> Windows or Mac?
#666 [10:22] <Justus> mac
#667 [10:22] <PvPBoys> ?
#668 [10:22] <iBurke|dt> ??> mac/hosts/edit
#669 [10:22] <PvPBoys> Help
#670 [10:22] <Justus> ok
#671 [10:22] <iBurke|dt> ??> PvPBoys ask
#672 [10:22] <PvPBoys> Crash report the legendary
#673 [10:22] <Absol> PvPBoys: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#674 [10:22] <Absol> PvPBoys: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#675 [10:22] <iBurke|dt> ??> Justus mac/hosts/edit
#676 [10:22] <Absol> Justus: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#677 [10:22] <Absol> Justus: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#678 [10:22] <PvPBoys> crash report is legendarymc
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#680 [10:22] <xDaniel2590x> iBurke|dt PCI\VEN_8086&DEV_0106&SUBSYS_21331043&REV_09
#681 [10:23] <iBurke|dt> ??> PvPBoys launcher/crash-log
#682 [10:23] <Absol> PvPBoys: We need to see your crash log, which appears after a crash.
#683 [10:23] <Absol> PvPBoys: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#684 [10:23] <iBurke|dt> xDaniel2590x: Thank you for that, please give me yet another couple minutes to research that for you.
#685 [10:23] <xDaniel2590x> okay
#686 [10:23] <PvPBoys> Hungary?
#687 [10:23] * pokeswag1999 [pokeswag1999@notlogged] has joined #minecrafthelp
#688 [10:23] <Justus> ok I am in local hosts
#689 [10:24] * nicolene [nicolene@notlogged] has joined #minecrafthelp
#690 [10:24] <PvPBoys> ---- Minecraft Crash Report ---- // Everything's going to plan. No, really, that was supposed to happen. Time: 2017.01.02. 17:12 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:
#691 [10:24] <Justus> what do I do now?
#692 [10:24] <Justus> absol
#693 [10:24] <iBurke|dt> ?? bot
#694 [10:24] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#695 [10:25] <iBurke|dt> ??> Justus paste
#696 [10:25] <Absol> Justus: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#697 [10:25] <Justus> I did
#698 [10:25] <Justus> oh wait
#699 [10:25] <Justus> what do I paste?
#700 [10:25] <iBurke|dt> ??> PvPBoys win/dxdiag
#701 [10:25] <Absol> PvPBoys: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#704 [10:25] <iBurke|dt> Justus: The entire hosts file
#705 [10:25] <PvPBoys> iBurke
#706 [10:25] <iBurke|dt> Yes
#707 [10:25] <PvPBoys> dxdiag
#708 [10:25] <Justus> ok what host file?
#709 [10:25] * The_One_Himself [The_One_Himself@notlogged] has joined #minecrafthelp
#710 [10:25] <iBurke|dt> Justus: You opened the hosts file correct?
#711 [10:26] <Justus> yes
#712 [10:26] <iBurke|dt> Copy the text in the TextEdit box and paste it on paste.ubuntu.com
#713 [10:26] <Justus> ok
#714 [10:26] * stdyrmx [stdyrmx@notlogged] has quit. (Quit: Web client closed)
#715 [10:27] <Justus> I pasted
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#718 [10:27] <The_One_Himself> my minecraft crashes all the time and can not boot so what should i do?
#719 [10:27] <iBurke|dt> Justus: Post the link in the channel please
#720 [10:27] <Justus> ok
#721 [10:27] <iBurke|dt> ??> The_One_Himself launcher/crash-log
#722 [10:27] <Absol> The_One_Himself: We need to see your crash log, which appears after a crash.
#723 [10:27] <Absol> The_One_Himself: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#724 [10:27] <Justus> http://paste.ubuntu.com/23728279/
#725 [10:27] <PvPBoys> crash log
#726 [10:28] <PvPBoys> http://paste.ubuntu.com/23728241/
#727 [10:28] <nicolene> please hep me to download the minecraft game on my pc
#728 [10:28] * stdyrmx [stdyrmx@notlogged] has joined #minecrafthelp
#729 [10:28] <Justus> http://paste.ubuntu.com/23728279/ is the link
#730 [10:28] <iBurke|dt> ??> nicolene launcher/dl
#731 [10:28] <iBurke|dt> ??> nicolene dl/client
#732 [10:28] <Absol> nicolene: You may download the latest version of the launcher from https://minecraft.net/en/download/
#733 [10:28] <stdyrmx> iBurke: hey, when i try to join my server it says failed to login: invalid session, i have restarted my game twice but it wont work
#734 [10:28] <xDaniel2590x> iburke did you find it
#735 [10:28] <stdyrmx> https://paste.ubuntu.com/23728227/ and this is the error
#736 [10:29] <iBurke|dt> Justus: Remove the very last two lines on the hosts file and save the file.
#737 [10:29] <Justus> ok
#738 [10:29] <iBurke|dt> ??> xDaniel2590x irc/multitasking
#739 [10:29] <Absol> xDaniel2590x: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#740 [10:29] <nicolene> i am ther now what do i do next
#741 [10:29] <iBurke|dt> I'm still here, xDaniel2590x, and I'm still looking while helping everyone else. Sorry for the wait. It seems like I;m the only one here.
#742 [10:29] <iBurke|dt> nicolene: Download the file.
#743 [10:29] <Justus> it says You don’t own the file “hosts” and don’t have permission to write to i
#744 [10:29] <PvPBoys> someone help?
#745 [10:30] <nicolene> where does it show to download the file
#746 [10:30] <stdyrmx> Justus: did you run as adminstrator?
#747 [10:30] <xDaniel2590x> okay sorry didn´t no that
#748 [10:30] <Justus> how do I do that?
#749 [10:30] <stdyrmx> right click note pad and click run as adminstrator
#750 [10:30] <iBurke|dt> ??> PvPBoys scold/patience
#751 [10:30] <Absol> PvPBoys: Please be patient when waiting for a response. Many of the helpers here are helping in their free time at school or work, and often get called away.
#752 [10:30] <Absol> PvPBoys: In short, your supplications will be answered, in the order in which they are received.
#753 [10:30] <PvPBoys> someone help?in the legendarymc crash report
#754 [10:31] <iBurke|dt> Justus: remove the two lines then you may close the file after you save the file
#755 [10:31] <iBurke|dt> stdyrmx: Thanks for the help but he is on a mac
#756 [10:31] <stdyrmx> Oh okay
#757 [10:31] <stdyrmx> iBurke|dt: did you see my message?
#758 [10:31] <Justus> how do I open it as admin?
#759 [10:31] * MrArz [MrArz@notlogged] has joined #minecrafthelp
#760 [10:31] <iBurke|dt> stdyrmx: probably probably not please wait i'll reply as soon as I can
#761 [10:32] <stdyrmx> kk
#762 [10:32] <iBurke|dt> Justus: If you followed the instructions @Absol wrote, you are already in admin mode
#763 [10:32] <iBurke|dt> PvPBoys: You need to downgrade to windows 8 to play. WIndows 10 does not support your drivers
#764 [10:32] <iBurke|dt> nicolene: Scroll down until you see it
#765 [10:32] <PvPBoys> win10
#766 [10:32] <iBurke|dt> PvPBoys: Downgrade to WIndows 8
#767 [10:33] <iBurke|dt> stdyrmx: Is it an online server?>
#768 [10:33] <iBurke|dt> xDaniel2590x: Please try downloading this: http://www.intel.com/content/www/us/en/support/detect.html?iid=dc_iduu
#769 [10:33] <Justus> IBurke: I am not on administrator
#770 [10:33] <PvPBoys> win 8 to instll
#771 [10:33] <PvPBoys> install
#772 [10:33] <stdyrmx> iBurke|dt: it's a port-forward server
#773 [10:34] <The_One_Himself> I stuck my crash log on the link that gave you but what I need to share?
#774 [10:34] <iBurke|dt> Justus: If you followed the instruction Absol wrote, there is no reason to be on the admin account
#775 [10:34] <iBurke|dt> The_One_Himself: The link to the paste.ubuntu.com site
#776 [10:34] <Justus> I don't think I followed his instructions right then
#777 [10:34] <iBurke|dt> ***IF I SKIPPED OVER YOU I AM SORRY PLEASE ASK AGAIN***
#778 [10:34] <PvPBoys> because a friend works there and will win 10
#779 [10:34] <iBurke|dt> ??> Justus mac/hosts/edit
#780 [10:34] <Absol> Justus: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#781 [10:34] <Absol> Justus: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#782 [10:35] <iBurke|dt> PvPBoys: What do you mean?
#783 [10:35] <Justus> ok I will absol
#784 [10:35] <PvPBoys> Well, that works for him
#785 [10:35] <iBurke|dt> stdyrmx: Please paste the error again
#786 [10:35] * The_One_Himself [The_One_Himself@notlogged] has quit. (Quit: Web client closed)
#787 [10:36] <iBurke|dt> PvPBoys: They most likely have a different graphics driver than you
#788 [10:36] <Justus> it still says You don’t own the file “hosts” and don’t have permission to write to it.
#789 [10:36] <iBurke|dt> Justus: Did you go to the apple.com link that Absol wrote you?
#790 [10:36] * linda [linda@notlogged] has quit. (Ping timeout: 195 seconds)
#791 [10:36] <PvPBoys> What do you mean?
#792 [10:36] * MrArz [MrArz@notlogged] has quit. (Quit: Web client closed)
#793 [10:36] <Justus> no not yet sorry
#794 [10:36] <stdyrmx> ok
#795 [10:36] <stdyrmx> https://paste.ubuntu.com/23728227/
#796 [10:37] <iBurke|dt> PvPBoys: Your answer is downgrade to windows 8.
#797 [10:37] <iBurke|dt> PvPBoys: There is no other help I can give you.
#798 [10:37] <iBurke|dt> ??> Justus scold/directions
#799 [10:37] <Absol> Justus: The instructions you are given by the volunteers here are intended to find the shortest route between your problem and its solution. We do our best to make our directions clear even to those not expert with computer use, but some basic competency is still required. If you lack it, find someone who does not, whom we can work with.
#800 [10:38] <iBurke|dt> stdyrmx: Can you confirm the server and the client are on the same version?
#801 [10:38] <PvPBoys> iBurke
#802 [10:38] <PvPBoys> http://paste.ubuntu.com/23728335/
#803 [10:38] <nicolene> i tried to do the download and it was doing hte rinning time but then nothing what now???
#804 [10:38] <stdyrmx> yep both 1.10.2
#805 [10:38] <iBurke|dt> PvPBoys: The answer is the same. DOwngrade to windows 8.
#806 [10:39] <iBurke|dt> stdyrmx: Try resetting your playerdata
#807 [10:39] <iBurke|dt> nicolene: did you open the file after it downloaded?
#808 [10:39] * Hanson724 [Hanson724@notlogged] has joined #minecrafthelp
#809 [10:39] <stdyrmx> iBurke|dt: how?
#810 [10:39] <iBurke|dt> stdyrmx: Delete your playerdata file in the server directory
#811 [10:39] <Justus> absol the account that I am on right now is the admin
#812 [10:39] <nicolene> we only get to play the demo but i want to have the complete game?
#813 [10:40] <nicolene> there was no file to be opened
#814 [10:40] <iBurke|dt> nicolene: did you buy the game?
#815 [10:40] <iBurke|dt> ??> Justus bot
#816 [10:40] <Absol> Justus: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#817 [10:40] <stdyrmx> iBurke|dt: will it delete the world?
#818 [10:40] <iBurke|dt> stdyrmx: No, do not delete the world.
#819 [10:40] <xDaniel2590x> iBurke|dt must i pay somting
#820 [10:40] <stdyrmx> ok
#821 [10:40] <xDaniel2590x> for that
#822 [10:40] <iBurke|dt> xDaniel2590x: you should not.
#823 [10:40] <Justus> Iburke I am the admin of the computer
#824 [10:41] <nicolene> we wanted to buy the game but was told that we could not and only be available on the web to download it
#825 [10:41] <iBurke|dt> Justus: If you read the support.apple.com link, you should be able to log in to the root user
#826 [10:41] <iBurke|dt> nicolene: you need to buy the game before you can get out of demo mode
#827 [10:41] <Justus> ok I will read the hole thing
#828 [10:41] <iBurke|dt> Justus: did you enable the root user?
#829 [10:42] <nicolene> where can i purchase th game because our stores dont have them anymore
#830 [10:42] <iBurke|dt> ??> nicolene account/buy
#831 [10:42] <Absol> nicolene: Minecraft is not free, you must buy it if you want to play. https://minecraft.net/store
#832 [10:42] <nicolene> we were there but with no success
#833 [10:43] <iBurke|dt> Can you be more specific?
#834 [10:43] <stdyrmx> iBurke|dt: still doesnt work
#835 [10:43] <stdyrmx> iBurke|dt: it works not sorry
#836 [10:43] <iBurke|dt> stdyrmx: what
#837 [10:45] <iBurke|dt> xDaniel2590x: Any luck?
#838 [10:45] <stdyrmx> it works
#839 [10:45] <stdyrmx> thx
#840 [10:45] <iBurke|dt> Okay no problem have fun!
#841 [10:46] <stdyrmx> :D
#842 [10:46] * Zestia [Zestia@notlogged] has joined #minecrafthelp
#843 [10:46] <Zestia> Does minecraft.net/mojang.com temp block ips if you incorrectly entered the password multiple times?
#844 [10:46] <xDaniel2590x> iburkre It just installed
#845 [10:46] <iBurke|dt> ??> Zestia login/throttle
#846 [10:46] <Absol> Zestia: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#847 [10:46] <Absol> Zestia: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#848 [10:47] <nicolene> all the minecraft games we could get was the story mode and that is not the full versio of the game so where can i buy the full version??????
#849 [10:47] <iBurke|dt> nicolene: https://minecraft.net/en/store/minecraft/?ref=m
#850 [10:47] * KL-E-0 is now known as KL-E-0|offline
#851 [10:48] <Zestia> so it just blocks the ip? possible to use a vpn/proxy?
#852 [10:48] <Justus> umm I need to log out of my account won't that end the chat?
#853 [10:48] * stdyrmx [stdyrmx@notlogged] has quit. (Quit: Web client closed)
#854 [10:48] <iBurke|dt> Zestia: the more you try to avoid it, the longer it will take
#855 [10:48] * PvPBoys [PvPBoys@notlogged] has quit. (Quit: Web client closed)
#856 [10:48] <iBurke|dt> Justus: Yes. You can always come back. I'll be here.
#857 [10:48] <Justus> wait Iburke once im on root user can I then delete mcleaks then minecraft will work?
#858 [10:49] <iBurke|dt> You can try, but if it is corrupt I doubt it will work.
#859 [10:49] <nicolene> it only show loading store and nothing else????
#860 [10:49] <Justus> ok I will come back if it doesn't work
#861 [10:49] <iBurke|dt> ok.
#862 [10:49] <iBurke|dt> nicolene: https://account.mojang.com/login <-- try that instead
#863 [10:51] <nicolene> what is the cost in rand?
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#865 [10:52] <iBurke|dt> nicolene: $26.95 USD = ~ 369.21 RAND
#866 [10:53] * Justus [Justus@notlogged] has quit. (Ping timeout: 195 seconds)
#867 [10:53] <Zestia> £17.95 = 302.10
#868 [10:53] <nicolene> ok thank you will be ok now will let you know if i am not successfull- logging out
#869 [10:53] <iBurke|dt> Zestia: Did you have another question?
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#873 [10:55] <eatdeadfruit> Someone is using my account without my permission. Their username is X_Kyosta_X. I have no idea how this person got my password, but he's changing things around on my account.
#874 [10:55] <eatdeadfruit> Help
#875 [10:55] <iBurke|dt> eatdeadfruit: Can you login to account.mojang.com/me?
#876 [10:55] * nicolene [nicolene@notlogged] has quit. (Quit: Web client closed)
#877 [10:55] <eatdeadfruit> I can still log in, I just don't want him to be able to
#878 [10:55] <iBurke|dt> Okay, can you change your password
#879 [10:55] <eatdeadfruit> I''ve trid changing it
#880 [10:56] <iBurke|dt> And>?
#881 [10:56] <eatdeadfruit> tried*
#882 [10:56] <eatdeadfruit> Info in my account is still being changed
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#884 [10:56] <iBurke|dt> So you are unable to get a password reset link to your email?
#885 [10:56] <eatdeadfruit> I've reset it
#886 [10:56] <eatdeadfruit> a couple times
#887 [10:57] <eatdeadfruit> I just don't know how people are obtaining my passwords
#888 [10:57] <iBurke|dt> Are you saving them anywhere?
#889 [10:57] <iBurke|dt> And have you changed your email password?
#890 [10:58] <eatdeadfruit> no but I will right now
#891 [10:58] <iBurke|dt> They may have access to your email account.
#892 [10:58] <eatdeadfruit> I suspect that whole "yahoo hacking" event
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#894 [10:58] <eatdeadfruit> thank you. I'll try that
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#896 [10:58] * xDaniel2590x [xDaniel2590x@notlogged] has quit. (Ping timeout: 195 seconds)
#897 [10:59] <iBurke|dt> Has everyone been helped?
#898 [10:59] <iBurke|dt> I thought that would never end.
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#901 [11:05] <uncalm_sea> I tried to update to new version of minecraft by uninstalling and reinstalling app. now it is saying my device is incompatible. how do i fix
#902 [11:06] * CuzImDadell [CuzImDadell@notlogged] has joined #minecrafthelp
#903 [11:06] <iBurke|dt> ??> uncalm_sea scold/error
#904 [11:06] <Absol> uncalm_sea: It's not helpful to just say "Some error" or "Some message". We need to know exactly what error(s) you are getting in order to tell you what it means.
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#908 [11:09] <uncalm_sea> error: "minecraft: pocket edition is incompatible with your device. you cannot purchase this applicatio."
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#911 [11:10] <uncalm_sea> received error when trying to update to latest version
#912 [11:10] <iBurke|dt> uncalm_sea: What type of device?
#913 [11:10] <uncalm_sea> kindle
#914 [11:12] <iBurke|dt> Have you upgraded your device software?
#915 [11:13] <uncalm_sea> for minecraft? it was versio 0.10.5 before i tried this update. it did not install to 1.0.0 when i lasr attempted the update.
#916 [11:14] <iBurke|dt> your DEVICE software - your kindle
#917 [11:14] <uncalm_sea> i was trying to get it updated by uninstalling and reinstalling
#918 [11:14] <uncalm_sea> how do i do that?
#919 [11:14] <iBurke|dt> http://www.howtogeek.com/187748/ask-htg-how-do-i-manually-update-my-kindle/
#920 [11:15] * KL-E-0|offline is now known as KL-E-0
#921 [11:17] <uncalm_sea> i wiil try that first. thank u
#922 [11:17] <iBurke|dt> Good luck
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#926 [11:26] * stdyrmx [stdyrmx@notlogged] has joined #minecrafthelp
#927 [11:26] <stdyrmx> do you know how I can make it so that once a player steps on a pressure plate, it says their name and like text after it? I mean, the name's will change depending on the player, e.g "pie_flavor finish Level One!"
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#931 [11:28] <Lasin> How do I fix the java.lang.NullPointerException: group problem
#932 [11:29] <Lasin> java.lang.NullPointerException: group
#933 [11:29] <Lasin> java.lang.NullPointerException: group
#934 [11:29] * martin2121 [martin2121@notlogged] has left #minecrafthelp
#935 [11:30] <Lasin> how do I fix java.lang.NullPointerException: group
#936 [11:30] * cobragamer456 [cobragamer456@notlogged] has quit. (Ping timeout: 195 seconds)
#937 [11:33] <iBurke|dt> stdyrmx: Using a command block, right
#938 [11:34] <stdyrmx> iBurke|dt: yes
#939 [11:34] <iBurke|dt> "say @p [text]" should work
#940 [11:34] <iBurke|dt> without quotes, needless to say
#941 [11:36] <stdyrmx> how can i get rid of the [@]?
#942 [11:36] * oldenstein [oldenstein@notlogged] has joined #minecrafthelp
#943 [11:36] <oldenstein> hello
#944 [11:36] <iBurke|dt> What do you mean?
#945 [11:36] <iBurke|dt> Hi, oldenstein
#946 [11:36] <oldenstein> i need help if i go to a server it tells me ''invalid session''
#947 [11:37] <iBurke|dt> You need to log out of the launcher and log back in
#948 [11:37] <oldenstein> lemme try
#949 [11:37] <stdyrmx> when i do say @p Has Finished Level One! in chat it says [@] "name" Has Finished Level One!
#950 [11:38] <iBurke|dt> The [@] is the server talking
#951 [11:38] <iBurke|dt> If you have plugins, you can try /broadcast
#952 [11:38] <stdyrmx> yesi know i mean how do i get rid of that?
#953 [11:38] <stdyrmx> its for a minecraft map
#954 [11:38] <stdyrmx> parkour map
#955 [11:38] <oldenstein> alright starting up minecraft
#956 [11:38] <iBurke|dt> I don't see an issue with it...
#957 [11:38] <iBurke|dt> I'm not sure how to edit it.
#958 [11:39] <iBurke|dt> Do you have plugins on the server?
#959 [11:39] <oldenstein> irc is not for parkour map problems
#960 [11:40] <oldenstein> works
#961 [11:40] <iBurke|dt> oldenstein: I have volunteered to help stdyrmx.
#962 [11:40] * uncalm_sea [uncalm_sea@notlogged] has joined #minecrafthelp
#963 [11:40] <iBurke|dt> oldenstein: Glad I helped. Have fun!
#964 [11:40] * Hanson724 [Hanson724@notlogged] has quit. (Ping timeout: 195 seconds)
#965 [11:41] <stdyrmx> iBurke|dt: no i dont have any but its ok
#966 [11:41] <stdyrmx> also another question, how do i make it so that it appears for both players? the message
#967 [11:41] <iBurke|dt> @r should... gah give me a secod
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#969 [11:42] <uncalm_sea> "Minecrafr: pocket edition is not compatable with your device...." when trying to install latest update.I have confirmed my devices software has been updated
#970 [11:43] <mattym> uncalm_sea, What device is it you have?
#971 [11:43] <iBurke|dt> kindle
#972 [11:43] <uncalm_sea> kindle fire 1st generation
#973 [11:43] <mattym> uncalm_sea, And your version of the Fire OS?
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#976 [11:44] <stdyrmx> iBurke|dt: do you know how to make the message appear for all players?
#977 [11:44] <uncalm_sea> 6.3.4
#978 [11:44] <iBurke|dt> stdyrmx: The message should appear for all players by default.
#979 [11:44] * kelemenlajos [kelemenlajos@notlogged] has joined #minecrafthelp
#980 [11:45] <kelemenlajos> hi all!
#981 [11:45] <mattym> uncalm_sea, One moment
#982 [11:45] * a3a [a3a@notlogged] has joined #minecrafthelp
#983 [11:45] <iBurke|dt> What's up, kelemenlajos
#984 [11:45] <kelemenlajos> I got an issue with minecraft gear vr... i can get the game started, because i need to press the X key...
#985 [11:45] * iBurke|dt [iBurke|dt@notlogged] has quit. (Killed (NickServ (GHOST command used by iBurke!iBurke@ipv6.3.xi.elitebnc.org)))
#986 [11:45] <stdyrmx> iBurke|dt: it doesnt and the command i use is "say @r Has Finished Level One!"
#987 [11:45] <oldenstein> can i help people too
#988 [11:46] <stdyrmx> oldenstein: yes but you have to learn how to.
#989 [11:46] <mattym> uncalm_sea, Yes it looks like your version of the Fire OS is below the minimum Android requirement for the game.
#990 [11:46] <iBurke> oldenstein: anyone is invited to help here
#991 [11:46] <oldenstein> okay
#992 [11:46] <kelemenlajos> and there is no response to x key... im using xbox one s controller...
#993 [11:46] <iBurke> stdyrmx: @r is a random player
#994 [11:46] <stdyrmx> iBurke: but i want it so that the player that finishes first has their name on it, not someone elses
#995 [11:46] <stdyrmx> do you get what i mean?
#996 [11:46] <iBurke> @p[r=15] should trigger players in a 15 block radius
#997 [11:47] <iBurke> @p would be closest player
#998 [11:47] <iBurke> Not @r
#999 [11:47] <stdyrmx> could i decrease the radius/
#1000 [11:47] <iBurke> Of course
#1001 [11:47] <stdyrmx> radius?*
#1002 [11:47] <stdyrmx> ok
#1003 [11:48] <uncalm_sea> not good. i uninstalled trying to get new version and wont let me reinstall. is there a way to revert or do i have to tell my son i destroyed his worlds?
#1004 [11:48] <iBurke> By deleting the app you also removed all of the data, so unfortunately they are gone.
#1005 [11:48] <mattym> uncalm_sea, Yes, and there is no way to reinstall the older version that would have worked.
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#1007 [11:50] <uncalm_sea> poop. is it possible that the OS will be updated to a version that is compatible in the future?
#1008 [11:50] <iBurke> Unlikely. It is an older model, which may not be supported.
#1009 [11:50] * a7289 [a7289@notlogged] has joined #minecrafthelp
#1010 [11:51] <mattym> uncalm_sea, Yeah from what im seeing, the current OS version you have is the last they have released for your model of hardware.
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#1012 [11:52] <a7289> I bought minecraft a couple years ago and haven't played in a while but now that i want to again, its saying i can only play the demo version. Can someone tell me what happened?
#1013 [11:52] <uncalm_sea> big ugly stinky poop. so to allow him to play again we will need to get a newer device correct?
#1014 [11:52] <mattym> uncalm_sea, Yes.
#1015 [11:53] * meepmeep22 [meepmeep22@notlogged] has quit. (Ping timeout: 384 seconds)
#1016 [11:53] <mattym> a7289, Are you sure you are logging in with the Mojang account you used when it was purchased?
#1017 [11:53] <uncalm_sea> that sucks. thank you for all the help
#1018 [11:53] <a7289> Yes mattym
#1019 [11:53] <iBurke> ??> a7289 account/bug/demo
#1020 [11:53] <Absol> a7289: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#1021 [11:53] <a7289> ok
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#1024 [11:54] <oldenstein> his account probobly was never migrated to a mojang account
#1025 [11:55] <iBurke> Likely.
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#1027 [11:55] * AU518987077|MD_ [AU518987077|MD_@notlogged] has quit. (Read error: Connection reset by peer)
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#1037 [12:00] <oldenstein> do you guys help with server problems'
#1038 [12:01] <mattym> Depends entirely on the issue.
#1039 [12:01] <iBurke> On current releases
#1040 [12:01] <a7289> i did what the website told me to do but it still says i can only play demo
#1041 [12:02] <oldenstein> well i want to change the ip so my friends dont have to type it step by step
#1042 [12:02] <oldenstein> its spiggot
#1043 [12:02] <mattym> a7289, Like I said, make sure you are logging in with the Mojang(email) account that was used to purchase it.
#1044 [12:02] <a7289> i did
#1045 [12:02] <mattym> oldenstein, Changing the IP would be out of the scope of the channel
#1046 [12:02] <oldenstein> okay
#1047 [12:03] <a7289> also when i finished doing what it told me to do, it said to use my other email account which i did but still didn't work
#1048 [12:03] <mattym> a7289, Do you know your ingame name?
#1049 [12:03] <a7289> yea
#1050 [12:03] <a7289> its the name im using rn
#1051 [12:05] <mattym> a7289, As far as I can tell the account is not un-migrated
#1052 [12:05] <mattym> a7289, That being the case, the issue you are getting will usually mean you are checking the wrong account.
#1053 [12:05] <a7289> well this sucks
#1054 [12:06] <oldenstein> a7189, maybe the purchase has been refunded
#1055 [12:06] <mattym> ??> a7289 account/send-email
#1056 [12:06] <a7289> ill check but i doubt it
#1057 [12:06] <Absol> a7289: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1058 [12:06] <Absol> a7289: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1059 [12:06] * Vilma777 [Vilma777@notlogged] has joined #minecrafthelp
#1060 [12:06] <mattym> a7289, You will need to do the instructions Absol wrote.
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#1062 [12:07] <a7289> ok
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#1071 [12:26] <goose> how do I buy minecraft as a gift for someone?
#1072 [12:27] <GreyVulpine> https://www.minecraft.net/prepaid
#1073 [12:27] <goose> yeah, but can I do it online?
#1074 [12:27] * Mak [Mak@notlogged] has joined #minecrafthelp
#1075 [12:28] <GreyVulpine> No
#1076 [12:28] <mattym> goose, https://www.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG/ref=dp_olp_1?th=1
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#1078 [12:39] <goose> thanks
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#1083 [12:46] <Addie> my minecraft has crashed how do i fix it?
#1084 [12:49] <Addie> it tells me i need to send this to minecraft support and i am just not sur how to fix it
#1085 [12:49] <GreyVulpine> Addie - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#1086 [12:50] * iBurke^ [iBurke^@notlogged] has joined #minecrafthelp
#1087 [12:51] <Addie> I did it, i pasted it what can i do now?
#1088 [12:51] <iBurke^> Paste that link in the channel so we can review it
#1089 [12:53] <Addie> i am not sure how to paste it on here
#1090 [12:54] <Addie> Minecraft has crashed! ---------------------- Minecraft has stopped running because it encountered a problem. If you wish to report this, please copy this entire text and email it to support@mojang.com. Please include a description of what you did when the error occured. --- BEGIN ERROR REPORT a1dce528 -------- Generated 1/2/17 12:47 PM Minecraft: Minecraft 1.1 OS: Windows 10 (amd64) version 10.0 Java
#1091 [12:54] <iBurke^> Don't post it here, as it floods the channel
#1092 [12:54] <Addie> oh okay
#1093 [12:54] <iBurke^> Copy the link on the paste.ubuntu.com site
#1094 [12:54] <iBurke^> (after you pasted it, and submitted it)
#1095 [12:54] <iBurke^> and paste the LINK in this channel
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#1098 [12:57] <Aidan> i would like to upload my crash file, that was how I got help last time, what is that URL. Then I will start the whining
#1099 [12:58] <iBurke^> ??> Aidan paste
#1100 [12:58] <Absol> Aidan: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1101 [12:58] <KarloCool> So i send a lot of emails to Mojang and they just answerd that they can't help me with my problem.My problem i that i can't login into minecarft.net on my compuet but i can login into minecraft.net on other computers.Is that a virus?
#1102 [12:58] <iBurke^> KarloCool: Have you played with MCLeaks?
#1103 [12:59] <KarloCool> no
#1104 [12:59] <iBurke^> ??> KarloCool tools/hjt
#1105 [12:59] <Absol> KarloCool: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1106 [12:59] <Absol> KarloCool: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1107 [12:59] <Aidan> thanks absol. which fuiles should I load?
#1108 [12:59] <iBurke^> ?? bot
#1109 [12:59] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1110 [12:59] <iBurke^> Aidan: Crash log
#1111 [12:59] <Janibie_> ok
#1112 [13:00] <Janibie_> the game crashed
#1113 [13:00] <KarloCool> soo what about my problem?
#1114 [13:01] <Aidan> Thanks Absol: http://paste.ubuntu.com/23729117/
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#1119 [13:01] <iBurke^> KarloCool: I gave you instructions to follow. Please follow them.
#1120 [13:02] <Aidan> Game won't start, been asked to downgrade from Win 10 to Win 7 by helpers on this forum. Did downgrade to win 7 but still won't load on my pooter
#1121 [13:02] <iBurke^> ??> Janibie launcher/crash-log
#1122 [13:02] * sgtlaggy [sgtlaggy@notlogged] has joined #minecrafthelp
#1123 [13:02] <Absol> Janibie: We need to see your crash log, which appears after a crash.
#1124 [13:02] <Absol> Janibie: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1125 [13:02] <iBurke^> ??> Aidan win/dxdiag
#1126 [13:02] <Absol> Aidan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1127 [13:04] <KarloCool> http://paste.ubuntu.com/23729132/ is this right?
#1128 [13:04] <iBurke^> Yes
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#1130 [13:05] <iBurke^> KarloCool: Are you on a shared computer?
#1131 [13:05] <Addie> i am confused on how to fix my minecraft
#1132 [13:05] <iBurke^> Addie: What's your issue?
#1133 [13:05] <KarloCool> no
#1134 [13:05] * Aidan [Aidan@notlogged] has quit. (Ping timeout: 195 seconds)
#1135 [13:05] <iBurke^> KarloCool: Well, lying about using mcleaks is frowned upon. HJT found mcleaks in your system.
#1136 [13:05] <iBurke^> However, despite that, I will attempt to help you anyway.
#1137 [13:06] <iBurke^> ??> KarloCool info/mcleaks
#1138 [13:06] <Absol> KarloCool: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1139 [13:06] <Absol> KarloCool: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1140 [13:06] <KarloCool> well how to do that
#1141 [13:06] * Aidan [Aidan@notlogged] has joined #minecrafthelp
#1142 [13:06] <iBurke^> ??> KarloCool win/hosts
#1143 [13:06] <Addie> my minecraft crashed
#1144 [13:06] <Absol> KarloCool: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#1145 [13:06] <Absol> KarloCool: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto http://paste.ubuntu.com, and give us the resulting URL.
#1146 [13:06] <Addie> not sure what to do
#1147 [13:06] <iBurke^> Addie: Did you post a crash log?
#1148 [13:07] <Addie> yes
#1149 [13:07] <iBurke^> Please do it again, as I missed it.
#1150 [13:07] <iBurke^> Paste the link***
#1151 [13:07] <Aidan> sorry, got bumped off. Can you send link for dxdiag instructions again?
#1152 [13:07] <iBurke^> ??> Aidan win/dxdiag
#1153 [13:07] <Absol> Aidan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1155 [13:07] <KarloCool> http://paste.ubuntu.com/23729151/
#1156 [13:08] * troy [troy@notlogged] has quit. (Client Quit)
#1157 [13:08] <iBurke^> ??> KarloCool win/hosts/edit
#1158 [13:08] <Absol> KarloCool: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1159 [13:08] <Absol> KarloCool: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1160 [13:09] <Aidan> thanks Absol: http://paste.ubuntu.com/23729155/
#1161 [13:09] <Addie> can i delete minecraft and make a new account to fix my chrashed minecraft?
#1162 [13:10] <iBurke^> Addie: please paste your crash log so I can review it
#1163 [13:10] <iBurke^> Aidan: Download this: https://downloadcenter.intel.com/download/22167
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#1165 [13:10] <Addie> i did but it is not giving me a site thing
#1166 [13:10] <iBurke^> Addie: are you on paste.ubuntu.com?
#1167 [13:11] <Aidan> what?
#1168 [13:11] <manuel> no me entra en las versiones como 1.8 1.11 solo en la 1.7.2
#1169 [13:11] <Aidan> oh sorry, ok
#1170 [13:11] <iBurke^> ??> manuel lang/es
#1171 [13:11] <Absol> manuel: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#1172 [13:11] <KarloCool> i dont really get the instructions
#1173 [13:11] <Addie> yes i just pasted it again
#1174 [13:11] <KarloCool> just go to the hosts and open with notepad?
#1175 [13:11] <iBurke^> KarloCool: open notepad as administrator
#1176 [13:12] <iBurke^> Addie: did you put your name in the top left?
#1177 [13:12] <KarloCool> done
#1178 [13:12] <iBurke^> KarloCool: File --> Open
#1179 [13:12] <Addie> minecraft name or real name?
#1180 [13:12] <KarloCool> done
#1181 [13:12] <manuel> I do not get into the versions as 1.8 1.11 only in 1.7.2
#1182 [13:12] <iBurke^> Addie: whatever you want. you can type x for all we care
#1183 [13:12] <iBurke^> KarloCool: Paste this:
#1184 [13:12] <mattym> ??> manuel win/dxdiag
#1185 [13:12] <Absol> manuel: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1186 [13:12] <Addie> then yes i did
#1187 [13:13] <iBurke^> %SystemRoot%\System32\drivers\etc\hosts
#1188 [13:13] <KarloCool> done
#1189 [13:13] <iBurke^> Addie: The press "paste!" in the bottom
#1190 [13:13] <iBurke^> KarloCool: remove everything in the hosts file
#1191 [13:13] <iBurke^> KarloCool: then save it
#1192 [13:13] <iBurke^> THen you should be able to get back into minecraft correctly
#1193 [13:13] <Addie> i have already pasted it
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#1195 [13:13] <iBurke^> Addie: copy the link that's on the top of the browser
#1196 [13:13] <iBurke^> Addie: then paste the link into this chat
#1197 [13:14] <KarloCool> done
#1198 [13:14] <iBurke^> KarloCool: Try to access Minecraft
#1199 [13:15] <KarloCool> YOU ARE THE BEST MAN I EVER MET
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#1201 [13:15] <KarloCool> thank you sooo much
#1202 [13:15] <iBurke^> ..Thanks .. lol
#1203 [13:15] <KarloCool> lol byed
#1204 [13:15] <iBurke^> Good luck, and have fun
#1205 [13:15] <KarloCool> bye*
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#1207 [13:15] <Crafter_Tom> Can you help me? I can`´t start my Minecraft. I have Windows 10
#1208 [13:16] <Addie> http://paste.ubuntu.com/23729185/
#1209 [13:16] <iBurke^> ??> Crafter_Tom win/dxdiag
#1210 [13:16] <Absol> Crafter_Tom: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1213 [13:16] <Addie> http://paste.ubuntu.com/23729185/
#1214 [13:17] <iBurke^> ??> Addie scold/patience
#1215 [13:17] <Absol> Addie: Please be patient when waiting for a response. Many of the helpers here are helping in their free time at school or work, and often get called away.
#1216 [13:17] <Crafter_Tom> ok,thank you
#1217 [13:17] <Absol> Addie: In short, your supplications will be answered, in the order in which they are received.
#1218 [13:18] <iBurke^> Addie: I recommend redownloading the launcher
#1219 [13:18] <iBurke^> ??> Addie dl/client
#1220 [13:18] <Absol> Addie: You may download the latest version of the launcher from https://minecraft.net/en/download/
#1221 [13:19] <Addie> how do i do that i thonk i have the latest version
#1222 [13:19] * Bughasan [Bughasan@notlogged] has joined #minecrafthelp
#1223 [13:20] <Bughasan> Hallo ?
#1224 [13:20] <iBurke^> Hi
#1225 [13:20] <Bughasan> kannst du deutsch ?
#1226 [13:20] <iBurke^> Addie: Just download the launcher from the website
#1227 [13:20] <iBurke^> ??> Bughasan land/de
#1228 [13:20] * troy [troy@notlogged] has joined #minecrafthelp
#1229 [13:20] <iBurke^> ??> Bughasan lang/de
#1230 [13:20] <Absol> Bughasan: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#1231 [13:20] <troy> My minecraft keeps crashing. need help
#1232 [13:20] <mattym> ??> troy launcher/crash-log
#1233 [13:20] <Absol> troy: We need to see your crash log, which appears after a crash.
#1234 [13:20] <Absol> troy: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1235 [13:20] <iBurke^> ??> troy scold/specific
#1236 [13:21] <Absol> troy: Please be specific when asking questions and when giving answers. This includes giving complete error messages or logs when requested, and actual version numbers and not "the latest version". These details are very important when troubleshooting problems and can help us solve your problem more quickly. Help us help you help yourself help us all.
#1237 [13:21] <Bughasan> my minecraft account has stolen
#1238 [13:21] <Bughasan> or its hacked
#1239 [13:21] <iBurke^> ??> Bughasan account/send-email
#1240 [13:21] <Absol> Bughasan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1241 [13:21] <Absol> Bughasan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1242 [13:21] <Bughasan> can someone help me
#1243 [13:21] <troy> ---- Minecraft Crash Report ---- // Don't be sad. I'll do better next time, I promise! Time: 1/2/17 2:18 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.
#1244 [13:22] <mattym> ??> troy win/dxdiag
#1245 [13:22] <Absol> troy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1246 [13:22] <iBurke^> ??> troy win/dxdiag
#1247 [13:22] <mattym> troy, Please follow all the directions this time.
#1248 [13:22] <iBurke^> thank god for absol
#1249 [13:22] <Bughasan> can someone give my account back please ?
#1250 [13:22] <iBurke^> and mattym quit ninja'ing me
#1251 [13:23] <Bughasan> PLEASE ?
#1252 [13:23] <iBurke^> Bughasan: We cannot help with account issues
#1253 [13:23] <iBurke^> Bughasan: You need to send an email to Mojang.
#1254 [13:23] <Bughasan> how ?
#1255 [13:23] <iBurke^> ??> Bughasan account/send-email
#1256 [13:23] <Absol> Bughasan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1257 [13:23] <Absol> Bughasan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1258 [13:24] <Addie> thank you so much i can now play minecraft!!!!! Thanks!!
#1259 [13:24] <iBurke^> Addie: Have fun! Glad we helped.
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#1261 [13:25] <Bughasan> please give my account back please im from germany and i dont know much english
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#1265 [13:25] <iBurke^> ?? ask/accounts/!
#1266 [13:25] <Absol> ask/accounts/!: Our volunteers cannot troubleshoot account issues. If you are having an issue with your account, try looking at the general account troubleshooting page: http://is.gd/mc_acct
#1267 [13:25] <Absol> ask/accounts/!: If you're still having trouble, we cannot help you further here, please contact mojang.
#1268 [13:26] <Bughasan> CAN SOMEONE GIVE MY ACCOUNT BACK ???
#1269 [13:26] <iBurke^> NOT HERE - CONTACT MOJANG
#1270 [13:26] <Bughasan> where is mojang
#1271 [13:27] <iBurke^> https://help.mojang.com/customer/portal/emails/new
#1272 [13:27] <Bughasan> thanks
#1273 [13:27] <iBurke^> Good luck...
#1274 [13:29] * AnomalyAlpha [AnomalyAlpha@notlogged] has joined #minecrafthelp
#1275 [13:29] <AnomalyAlpha> Hey
#1276 [13:29] * juniorbirdman96 [juniorbirdman96@notlogged] has joined #minecrafthelp
#1277 [13:29] <AnomalyAlpha> My minecraft account is no longer premium
#1278 [13:29] <AnomalyAlpha> Idk what happened
#1279 [13:29] <iBurke^> That typically happens when you are refunded for the account.
#1280 [13:29] * juniorbirdman96 [juniorbirdman96@notlogged] has quit. (Client Quit)
#1281 [13:29] <AnomalyAlpha> I never refunded it though
#1282 [13:29] <AnomalyAlpha> I just stopped playing for a long time
#1283 [13:29] <iBurke^> ??> AnomalyAlpha account/revoked
#1284 [13:29] <Absol> AnomalyAlpha: Please see this help page for more information: https://help.mojang.com/customer/portal/articles/1365658-account-refunded-or-revoked
#1285 [13:30] <AnomalyAlpha> I have had this account since like 2014
#1286 [13:30] <iBurke^> Please read the help page first.
#1287 [13:30] <AnomalyAlpha> I am right now
#1288 [13:31] <AnomalyAlpha> I read it
#1289 [13:31] <AnomalyAlpha> I never refunded it wtf
#1290 [13:32] <mattym> AnomalyAlpha, What exactly happens when you try to log in?
#1291 [13:32] <iBurke^> If you think that you've have lost access to your game, you can check by visiting account.mojang.com to see if your game is listed in your Mojang account.
#1292 [13:32] <AnomalyAlpha> It says i am a demo user
#1293 [13:32] <mattym> AnomalyAlpha, Make sure you are logging in with the Mojang Account (email) that you used when you purchased the game.
#1294 [13:32] * minecrafthelp570 [minecrafthelp570@notlogged] has joined #minecrafthelp
#1295 [13:33] <minecrafthelp570> SO MY MINECRAFT HAS RUN OUT OF MEMORY
#1296 [13:33] * lili_ [lili_@notlogged] has joined #minecrafthelp
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#1298 [13:33] <minecrafthelp570> HOW TO GET MORE
#1299 [13:33] <iBurke^> ??> minecrafthelp570 scold/shout
#1300 [13:33] <Absol> minecrafthelp570: There is no need to yell. The acoustics in here are wonderful.
#1301 [13:33] <AnomalyAlpha> I got this account before the whole migration thing
#1302 [13:33] <AnomalyAlpha> I used to log in with my username
#1303 [13:34] <iBurke^> ??> minecrafthelp570 launcher/more-ram
#1304 [13:34] <Absol> minecrafthelp570: A forum post which explains how to allocate more RAM to Minecraft can be found here: http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/tutorials-and-faqs/1871637-tutorial-allocate-more-memory-for-minecraft
#1305 [13:34] <AnomalyAlpha> I just recently migrated
#1306 [13:34] <mattym> AnomalyAlpha, Then make sure you are logging in with the email you chose when you migrated.
#1307 [13:34] <AnomalyAlpha> I am
#1308 [13:34] <AnomalyAlpha> It says im logging in with a demo user
#1309 [13:34] <AnomalyAlpha> with a bunch of numbers
#1310 [13:34] <mattym> AnomalyAlpha, Check your email account to make sure it has the confirmation that the migration was done.
#1311 [13:34] <AnomalyAlpha> I migrated it a before i stopped playing
#1312 [13:35] <iBurke^> AnomalyAlpha: Can you login to www.account.mojang.com/me ?
#1313 [13:35] <AnomalyAlpha> YES
#1314 [13:35] <AnomalyAlpha> yes*
#1315 [13:36] <iBurke^> And you see minecraft in "My Games"?
#1316 [13:36] <AnomalyAlpha> yes
#1317 [13:36] <AnomalyAlpha> it says import old minecraft account
#1318 [13:36] <AnomalyAlpha> and when i try to import it
#1319 [13:36] <AnomalyAlpha> it says its been migrated
#1320 [13:37] <mattym> AnomalyAlpha, This is what ive been telling you.
#1321 [13:37] <iBurke^> It seems like you migrated your account to another email
#1322 [13:37] <mattym> AnomalyAlpha, The email/Mojang account you are using is not the one you either bought it with or migrated to.
#1323 [13:37] <AnomalyAlpha> uh oh
#1324 [13:38] <AnomalyAlpha> I dont know what email i migrated it to though
#1325 [13:38] <AnomalyAlpha> then
#1326 [13:38] <AnomalyAlpha> if thats the case
#1327 [13:38] <iBurke^> ??> AnomalyAlpha account/send-email
#1328 [13:38] <Absol> AnomalyAlpha: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1329 [13:38] <Absol> AnomalyAlpha: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1330 [13:38] <mattym> AnomalyAlpha, Do you use other emails it could have been?
#1331 [13:38] <AnomalyAlpha> lemme try one sec
#1332 [13:40] <AnomalyAlpha> i dont think so
#1333 [13:41] <mattym> ??> AnomalyAlpha account/forgot-email
#1334 [13:41] <Absol> AnomalyAlpha: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1335 [13:41] * kinggoesgaming [kinggoesgaming@notlogged] has joined #minecrafthelp
#1336 [13:41] <mattym> AnomalyAlpha, You can either try those ^ instructions
#1337 [13:41] <mattym> AnomalyAlpha, If none of them work you will have to contact Mojang as previously instructed.
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#1343 [13:49] <please> hi
#1344 [13:49] <willecodcod> guys
#1345 [13:49] <willecodcod> i have problem
#1346 [13:49] <iBurke^> '
#1347 [13:49] <iBurke^> ?? ask
#1348 [13:49] <please> tell us
#1349 [13:49] <Absol> ask: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1350 [13:49] <Absol> ask: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
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#1352 [13:50] <willecodcod> well, i have an old minecraft account that i want to migrate but i dont know the mail anymore
#1353 [13:51] <iBurke^> ??> willecodcod account/forgot-email
#1354 [13:51] <Absol> willecodcod: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1355 [13:51] <AnomalyAlpha> how do i contact mojang
#1356 [13:51] <iBurke^> ??> AnomalyAlpha: account/send-email
#1357 [13:51] <Absol> AnomalyAlpha:: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1358 [13:51] <Absol> AnomalyAlpha:: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1359 [13:52] <iBurke^> willecodcod: I have been informed that you need to contact Mojang directly for unmigrated account issues.
#1360 [13:53] <iBurke^> ??> willecodcod account/send-email
#1361 [13:53] <Absol> willecodcod: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1362 [13:53] <Absol> willecodcod: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1363 [13:54] <willecodcod> oki
#1364 [13:56] <willecodcod> like still
#1365 [13:56] <willecodcod> my problem is that the mail i used doesnt exist anymore
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#1369 [13:58] <willecodcod> anyone
#1370 [13:58] <willecodcod> please help
#1371 [14:00] <GreyVulpine> Youv'e been told what to do, file a support ticket with Mojang's Customer support
#1372 [14:00] * Bughasan [Bughasan@notlogged] has quit. (Ping timeout: 195 seconds)
#1373 [14:01] <willecodcod> but then i need the mail
#1374 [14:01] <willecodcod> that i dont have
#1375 [14:02] <GreyVulpine> Fill out the contact email address of the email you do have access to
#1376 [14:02] <iBurke^> willecodcod: You can send them an email from any account and give them your Transaction ID and they can change your email address.
#1377 [14:04] <willecodcod> how do i get the id`?
#1378 [14:04] <iBurke^> ??> willecodcod account/trans-id
#1379 [14:04] <Absol> willecodcod: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1380 [14:05] <willecodcod> well that will be hard, I bought the game in early alpha.
#1381 [14:06] <iBurke^> Earlier than mid-2011 Credit and debit card transactions made earlier than mid-2011 were handled by our previous payment partner DIBS. This transaction ID is a sequence of nine digits. example: 123456789 To retrieve this ID, you will need to have saved your original purchase email. If you do not have this, you can contact customer support for alternate account verification methods.
#1382 [14:06] <iBurke^> Which basically means, file a support ticket, and see if they can help.
#1383 [14:07] * vinicius [vinicius@notlogged] has joined #minecrafthelp
#1384 [14:07] <willecodcod> ah, I wanted to play today. Is there no other way to join realm by just login in with username?
#1385 [14:07] * Crafter_Tom [Crafter_Tom@notlogged] has quit. (Ping timeout: 195 seconds)
#1386 [14:08] <GreyVulpine> willecodcod - Nope
#1387 [14:09] <willecodcod> crap
#1388 [14:09] <GreyVulpine> willecodcod - Realms requires a Mojang account. Old legacy minecraft accounts have been EOL for quite a while, you've had 4 years to migrate your account
#1389 [14:11] <iBurke^> !flags
#1390 [14:11] * vinicius [vinicius@notlogged] has quit. (Ping timeout: 195 seconds)
#1391 [14:11] <willecodcod> oh well never played realms before :D
#1392 [14:11] * BitGino [BitGino@notlogged] has joined #minecrafthelp
#1393 [14:12] <iBurke^> Grey, what does your bot do?
#1394 [14:12] <BitGino> Can som1 help me with an error log i dont understand it
#1395 [14:12] <GreyVulpine> Not much, mostly channel ops stuff for myself.
#1396 [14:12] <GreyVulpine> BitGino - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#1397 [14:12] <iBurke^> Ninja'd
#1398 [14:13] <iBurke^> And VoxelHead?
#1399 [14:13] <GreyVulpine> Predecessor to Absol.
#1400 [14:13] <willecodcod> but i have an issue, When i try to submit an ticket i need my Transaction ID and the mail that i dont have :(
#1401 [14:13] <willecodcod> i still cant figure this out
#1402 [14:13] <GreyVulpine> willecodcod - Then leave that field blank
#1403 [14:13] <willecodcod> oh so i can do that
#1404 [14:13] <GreyVulpine> Yes
#1405 [14:13] <willecodcod> im retarded
#1406 [14:14] <iBurke^> willecodcod: Only fields followed by (Required) are needed to be filled in
#1407 [14:14] * tony [tony@notlogged] has joined #minecrafthelp
#1408 [14:16] <tony> eres gay
#1409 [14:16] <iBurke^> Err...?
#1410 [14:16] <tony> ¿todo bien?
#1411 [14:16] <iBurke^> ??> tony lang/es
#1412 [14:16] <Absol> tony: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#1413 [14:17] * birtyboii [birtyboii@notlogged] has joined #minecrafthelp
#1414 [14:17] <iBurke^> There can be zeroes in IPs?
#1415 [14:17] <tony> yelow
#1416 [14:17] * willecodcod [willecodcod@notlogged] has quit. (Quit: Web client closed)
#1417 [14:17] <tony> baus
#1418 [14:17] <GreyVulpine> iBurke - Sure.
#1419 [14:17] <iBurke^> I had no clue..
#1420 [14:17] <tony> trisbuk
#1421 [14:17] <iBurke^> tony: Please write in english.
#1422 [14:18] <iBurke^> ?? ask/wtf
#1423 [14:18] <Absol> ask/wtf: Please form your question in the form of a question. Whatever you just said was unclear.
#1424 [14:18] <tony> all sgood
#1425 [14:18] <tony> all good
#1426 [14:18] * Pear [Pear@notlogged] has joined #minecrafthelp
#1427 [14:18] <BitGino> http://paste.ubuntu.com/23729565/
#1428 [14:19] <BitGino> Here greyvulpine
#1429 [14:19] <iBurke^> BitGino: We only support non-modded current releases.
#1430 [14:19] <BitGino> Oh
#1431 [14:19] <BitGino> :3
#1432 [14:20] <tony> wath is your name
#1433 [14:20] <iBurke^> Are you able to play the game as it's released, or is it a forge-only issue?
#1434 [14:20] <iBurke^> tony, I am Burke, hence my name, iBurke.
#1435 [14:20] <tony> for not
#1436 [14:20] <iBurke^> tony, if you have a question, please ask. This is Minecraft help. For general chatting, join #lobby.
#1437 [14:20] <birtyboii> can i get some help please when ever i press the button play on the luncher it closes the lancher and re opens the lancher and says that the game has crashed and so on HELP
#1438 [14:20] <GreyVulpine> birtyboii - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#1439 [14:20] <iBurke^> ??> birtyboii launcher/crash-log
#1440 [14:20] <Absol> birtyboii: We need to see your crash log, which appears after a crash.
#1441 [14:20] <Absol> birtyboii: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1442 [14:21] <tony> shaders
#1443 [14:21] <iBurke^> *takes deep breath*
#1444 [14:21] <iBurke^> Grey... Lol
#1445 [14:21] <birtyboii> http://paste.ubuntu.com/23729548/
#1446 [14:21] * GreyVulpine winks
#1446 [14:21] <birtyboii> there the URL
#1447 [14:21] <GreyVulpine> birtyboii - Could you recopy and repost that, the dxdiag is cut off
#1448 [14:21] <birtyboii> k
#1449 [14:22] * minecrafthelp570 [minecrafthelp570@notlogged] has quit. (Ping timeout: 195 seconds)
#1450 [14:23] * Dasson [Dasson@notlogged] has joined #minecrafthelp
#1451 [14:24] <birtyboii> http://paste.ubuntu.com/23729611/ is this right
#1452 [14:24] <GreyVulpine> birtyboii - Nope, need your full dxdiag report
#1453 [14:24] <GreyVulpine> birtyboii - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1454 [14:26] <Dasson> Hi, some of my hotbar bottons of my game do not work qhen i am running. For example, i cant use t or R when i am runnning. Can you help me?
#1455 [14:28] <GreyVulpine> Dasson - Uncommon issue that we see. Nothing we can do to help you with it other than to suggest trying another keyboard.
#1456 [14:29] <Dasson> and the mouse?
#1457 [14:29] <Dasson> i cant use the 3 button 3
#1458 [14:29] * birtyboii [birtyboii@notlogged] has quit. (Ping timeout: 195 seconds)
#1459 [14:30] <GreyVulpine> Dasson - Some keyboards don't like having more than a few buttons pressed at the same time. As for your mouse, try with a different mouse?
#1460 [14:31] * birtyboii [birtyboii@notlogged] has joined #minecrafthelp
#1461 [14:31] <birtyboii> what about this
#1462 [14:31] <birtyboii> http://paste.ubuntu.com/23729642/
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#1466 [14:33] <GreyVulpine> birtyboii - Download and install: https://downloadcenter.intel.com/download/25176/Intel-HD-Graphics-Production-Driver-for-Windows-10-64-bit-N-Series-?product=92135
#1467 [14:33] <birtyboii> wait which one
#1468 [14:34] <Dasson> I TRY TO USE OTHER KEYBOARD AND DOESNT WORK
#1469 [14:34] <GreyVulpine> First one's fine
#1470 [14:34] * alucard4774 [alucard4774@notlogged] has joined #minecrafthelp
#1471 [14:34] <iBurke^> ?? scold/shout
#1472 [14:34] <Absol> scold/shout: There is no need to yell. The acoustics in here are wonderful.
#1473 [14:34] <birtyboii> k
#1474 [14:34] * alucard4774 [alucard4774@notlogged] has quit. (Client Quit)
#1475 [14:36] <birtyboii> what should i do after downloading it
#1476 [14:36] * _NrG_SainT_ [_NrG_SainT_@notlogged] has joined #minecrafthelp
#1477 [14:36] * Justus [Justus@notlogged] has joined #minecrafthelp
#1478 [14:36] <GreyVulpine> birtyboii - Install it.
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#1480 [14:37] <Justus> Hello I came on earlier about mcleaks crashing and my account being stuck on it
#1481 [14:37] <_NrG_SainT_> Hello, I can't login on my minecraft account. It says password is incorrect. I pressed 'forgot password' and reset my password. But upon entering the new password it still says incorrect
#1482 [14:37] <iBurke^> Justus: I'm still here
#1483 [14:37] <GreyVulpine> _NrG_SainT_ - After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems to protect the account against brute force attacks to gain access. This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1484 [14:37] <iBurke^> _NrG_SainT_: How many times have you logged in?
#1485 [14:37] <Justus> ok
#1486 [14:37] <iBurke^> Or attempte-GREY
#1487 [14:37] <iBurke^> Grr
#1488 [14:38] <Justus> iBurke I forget the command to use to get to host files
#1489 [14:38] <GreyVulpine> Justus - So, have you actually purchased minecraft?
#1490 [14:38] <Justus> umm yes
#1491 [14:38] <_NrG_SainT_> more than 3 times on my second account. But not on my 'main account' I guess they locked both accounts then?
#1492 [14:38] <iBurke^> ??> Justus mac/hosts/edit
#1493 [14:38] <Absol> Justus: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#1494 [14:38] <Absol> Justus: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#1495 [14:38] <GreyVulpine> _NrG_SainT_ - Lockouts are IP based
#1496 [14:38] <Justus> ok
#1497 [14:38] <_NrG_SainT_> fair enough
#1498 [14:38] <_NrG_SainT_> thank you
#1499 [14:39] * GreyVulpine tips hat
#1499 [14:40] <birtyboii> ummmmm it says that there is not enough space and i got to free up 509.24MB and click re try but i dont now what to delete like what if i delete somthing really inportent so what should i do
#1500 [14:40] * TonTime [TonTime@notlogged] has joined #minecrafthelp
#1501 [14:41] <GreyVulpine> birtyboii - You'll need to find some files that you don't need and delete them
#1502 [14:41] <Justus> ok I am logging onto the root account
#1503 [14:41] <birtyboii> k just asking what should i def not delete
#1504 [14:42] * stefiscool [stefiscool@notlogged] has joined #minecrafthelp
#1505 [14:42] <GreyVulpine> birtyboii - Definitely don't delete anything in the windows directory, or anything in your program files directory
#1506 [14:42] <iBurke^> Kind of like asking what you should have for dinner... lol
#1507 [14:42] * stefiscool [stefiscool@notlogged] has quit. (Client Quit)
#1508 [14:43] <birtyboii> k thanks
#1509 [14:44] * Justus_ [Justus_@notlogged] has joined #minecrafthelp
#1510 [14:44] <Justus_> are you still on?
#1511 [14:44] <iBurke^> Indeed
#1512 [14:44] <Justus_> ok
#1513 [14:44] <Justus_> I forget what to type in terminal yet again
#1514 [14:44] <iBurke^> ??> Justus_ mac/hosts/edit
#1515 [14:44] <Absol> Justus_: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#1516 [14:44] <Absol> Justus_: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#1517 [14:44] <Justus_> ok
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#1519 [14:45] * Justus [Justus@notlogged] has quit. (Ping timeout: 195 seconds)
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#1521 [14:45] <Justus_> did it im going to see if it worked
#1522 [14:45] * Rianclein [Rianclein@notlogged] has quit. (Client Quit)
#1523 [14:45] <iBurke^> Did you remove the two IPS related to Mojang?
#1524 [14:45] * _NrG_SainT_ [_NrG_SainT_@notlogged] has quit. (Ping timeout: 195 seconds)
#1525 [14:49] * Justus [Justus@notlogged] has joined #minecrafthelp
#1526 [14:49] <Justus> hello
#1527 [14:49] <Justus> I am so happy!!!
#1528 [14:49] <Justus> it worked
#1529 [14:49] * Fluct [Fluct@notlogged] has joined #minecrafthelp
#1530 [14:50] <Justus> are you still here?
#1531 [14:50] <Fluct> When i login it says An error prevented your request from being processed. Please try again.
#1532 [14:50] <Fluct> WHat can i to make login work?
#1533 [14:51] * Justus_ [Justus_@notlogged] has quit. (Ping timeout: 195 seconds)
#1534 [14:51] <Fluct> hello?
#1535 [14:52] <birtyboii> i still dont have enough and i deleted stuff and i still cant install it help please
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#1538 [14:52] * Magiobiwan [Magiobiwan@notlogged] has joined #minecrafthelp
#1539 [14:53] <Fluct> hello anyone?
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#1542 [14:53] <TonTime> I Need Help. I Reset My Computer And Now My Minecraft Does Not Run.
#1543 [14:53] <birtyboii> i have no pic or music and i cant delete thouse files what should i do
#1544 [14:54] * iBurke^ [iBurke^@notlogged] has quit. (Quit: Web client closed)
#1545 [14:56] <mattym> TonTime, What happens when you try?
#1546 [14:56] * Dasson [Dasson@notlogged] has quit. (Ping timeout: 195 seconds)
#1547 [14:57] <mattym> birtyboii, Well your gonna need to make the room on your computer in order to install those drivers, as well as enough room for the game and other programs to work in general.
#1548 [14:58] * Lowlysheep [Lowlysheep@notlogged] has joined #minecrafthelp
#1549 [14:58] <birtyboii> what about the driver stuff can i delete that
#1550 [14:58] <mattym> birtyboii, No
#1551 [14:58] <mattym> birtyboii, The game will not work without it.
#1552 [14:58] <birtyboii> k
#1553 [14:58] <Lowlysheep> i have a minecraft and mojang account but cannot log into the minecraft premium side to change my skin
#1554 [14:58] <TonTime> It Says Unable To Start The Minecraft Runtime Environment.
#1555 [14:59] <mattym> TonTime, Is there any more info along with that?
#1556 [14:59] <mattym> Lowlysheep, What happens when you try to log in? Is there an error message you get?
#1557 [15:00] * AxelKristoffer [AxelKristoffer@notlogged] has joined #minecrafthelp
#1558 [15:00] <birtyboii> what about nativupdater
#1559 [15:00] * AxelKristoffer [AxelKristoffer@notlogged] has quit. (Client Quit)
#1560 [15:01] <birtyboii> hello
#1561 [15:03] <birtyboii> can i delete extractor
#1562 [15:03] <TonTime> It Also Says This Is Most Likely Caused By A Corruption. Please Try To Re-Install Minecraft Which I Have Already Done.
#1563 [15:03] <mattym> birtyboii, Chances are, if you dont know what it is, you shouldnt be removing it.
#1564 [15:03] <mattym> ??> TonTime tools/hjt
#1565 [15:03] <Absol> TonTime: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1566 [15:03] <Absol> TonTime: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1567 [15:03] <birtyboii> k
#1568 [15:04] <mattym> birtyboii, Based on your dxdiag report, you computer really doesnt have enough space to work properly, not matter how much you delete.
#1569 [15:04] <birtyboii> so what u saying
#1570 [15:05] <mattym> birtyboii, You should invest in a newer computer, or see what can be done about upgrading the drive space on yours.
#1571 [15:05] <TonTime> It Said It's Denied
#1572 [15:06] <mattym> TonTime, You should be able to hit Ok and it will continue
#1573 [15:07] <birtyboii> wait but i have't downloded a lot and i have not used a loton this so how could the space be up
#1574 [15:07] <mattym> birtyboii, Based on what your report it showing, it didnt start with much at all.
#1575 [15:08] <birtyboii> so could i not buy a memory card or somthing would that not work
#1576 [15:09] <TonTime> Here Is The Link http://paste.ubuntu.com/23729846/
#1577 [15:09] <birtyboii> please any other way i have only had this laptop for only around 2 years
#1578 [15:09] <mattym> birtyboii, No, you need space on your main drive in order to install all your missing drivers. The type of laptop you have is not intended for much more than internet browsing and media. Its not meant for gaming.
#1579 [15:10] * KenWorthGaming [KenWorthGaming@notlogged] has joined #minecrafthelp
#1580 [15:10] <mattym> TonTime, McAfee is known to cause issues with the games install/update and server joining process.
#1581 [15:10] <KenWorthGaming> im ip band i think
#1582 [15:10] <birtyboii> but like i said i have only had it for around 2 year tho
#1583 [15:10] <mattym> ??> TonTime av/mcafee/uninstall
#1584 [15:10] <Absol> TonTime: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1585 [15:10] <mattym> TonTime, Use the tool Absol linked to remove it, then after it makes you restart, try reinstalling the game again.
#1586 [15:11] <KenWorthGaming> it wont let me login on website
#1587 [15:11] <mattym> birtyboii, That doesnt change the fact its not intended for what you are trying to do with it.
#1588 [15:11] <mattym> KenWorthGaming, What happens when you try?
#1589 [15:11] <KenWorthGaming> it wont let me login
#1590 [15:11] <birtyboii> trust me i will not give up im going to find a way
#1591 [15:11] <KenWorthGaming> on vpn it will let me
#1592 [15:12] <mattym> KenWorthGaming, Then yes you are likely locked out.
#1593 [15:12] <KenWorthGaming> why is that
#1594 [15:12] <mattym> KenWorthGaming, Wait an hour without attempting to log in at all and it will clear
#1595 [15:12] <KenWorthGaming> ok
#1596 [15:12] <KenWorthGaming> even if i tried lots of times?
#1597 [15:13] <mattym> KenWorthGaming, Yes, just wait a full hour from the last attempt before trying again.
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#1601 [15:20] <boymom> I installed mine craft PE onyou sons tablet, the as working fine then he went to play one day and all blocks, Windows doors etc were gone. all the boxes are empty. we've spoken to Google, done resets, Uninstalledid, reinstalled, clear cache, but it's not working
#1602 [15:20] <boymom> the general itself works he can walk around and break blocks etc but has nothing to play with. we bought this gets please help
#1603 [15:21] <mattym> boymom, Sounds like a corruption, not much you can do about that. And if they have already had you reinstall, the old info is likely to be completely gone at this point.
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#1606 [15:23] <iEryka_> oi
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#1612 [15:31] * Justus [Justus@notlogged] has joined #minecrafthelp
#1613 [15:31] <Justus> are you still on?
#1614 [15:32] <Justus> Iburke
#1615 [15:32] <Justus> I would like to talk to iBurke
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#1617 [15:34] <mattym> Justus, Is there a new problem?
#1618 [15:36] <Justus> no I was going to talk to iburke to say he fixed my problem and he was very helpful
#1619 [15:38] <mattym> I will pass it along when hes next around
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#1622 [15:41] <boymom> I installed and paid for Minecraft Pocket Edition on my son's tablet it was working fine he logged on one day to play all the blocks were missing all the accessories were missing no doors no windows nothing all he can do is walk around the world and break blocks we spoken to Google help please uninstall the game reinstall the game cleared cache a and tried everything and nothing seems to be working please help
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#1626 [15:44] <DonMonkey> hello?
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#1628 [15:48] * Niwde09 [Niwde09@notlogged] has joined #minecrafthelp
#1629 [15:48] <Niwde09> Hey
#1630 [15:48] <Niwde09> Anyone can help me?
#1631 [15:48] <Niwde09> i am trying login in minecraft
#1632 [15:48] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
#1633 [15:48] <MrSteffj> I think my Minecraft is banned, I've searched what may've caused it.. Probs McLeaks. I never used McLeaks, I know what it is. This is pretty much a computer that is accesable for anyone in my family.
#1634 [15:49] <MrSteffj> Niwde, McLeaks?
#1635 [15:49] <Niwde09> What?
#1636 [15:49] <Niwde09> What is that?
#1637 [15:49] <MrSteffj> Well, It's a site where you can get Minecraft Alts.. It banned my whole Minecraft..
#1638 [15:49] <jjs999jjs> guys mcleaks is a program designed to steal accounts
#1639 [15:49] <MrSteffj> Never used it, but it was Installed, dunno know how.
#1640 [15:50] <Niwde09> no
#1641 [15:50] <Niwde09> i dont use mcleaks
#1642 [15:50] <Niwde09> but i dont can login to my minecraft account
#1643 [15:50] <MrSteffj> jjs999jjs, do you know a solution? To unban my Minecraft?
#1644 [15:50] <MrSteffj> I heard many others have the same problem, but idk.
#1645 [15:50] <jjs999jjs> MrSteffj, please be patient until a helper becomes available
#1646 [15:51] <MrSteffj> k
#1647 [15:51] <boymom> anyone have help for me?
#1648 [15:51] <jjs999jjs> boymum please be patient until a helper becomes available
#1649 [15:52] <jjs999jjs> its the holidays right now so...
#1650 [15:52] <Niwde09> I am waiting
#1651 [15:52] <boymom> thanks, I'm sorry, I've emailed 5 times in the past 2 weeks and no response. my 6 yrs old isn't happy lol
#1652 [15:53] <jjs999jjs> I can only sympathise
#1653 [15:53] <jjs999jjs> Niwde09, please be patient until a helper becomes available
#1654 [15:55] <Niwde09> :/
#1655 [15:56] <MrSteffj> Hmm..
#1656 [15:56] <jjs999jjs> MrSteffj, you installed mcleaks?
#1657 [15:57] <MrSteffj> I didn't, public Computer.
#1658 [15:57] * ryce [ryce@notlogged] has joined #minecrafthelp
#1659 [15:57] <jjs999jjs> wait so why mention mcleaks then ?
#1660 [15:57] <MrSteffj> I have Minecraft Accounts enough.
#1661 [15:57] <MrSteffj> Because, I've searched over the web how to solve it.
#1662 [15:57] <jjs999jjs> so why are you here?
#1663 [15:58] <jjs999jjs> I m ean with what issue?
#1664 [15:58] <MrSteffj> Nothing worked, then I saw in the commentary that some guys were talking about McLeaks
#1665 [15:58] <MrSteffj> My Minecraft got banned, just the whole Minecraft Client.
#1666 [15:58] * aj [aj@notlogged] has joined #minecrafthelp
#1667 [15:58] <jjs999jjs> the entire minecraft client cannot be banned only accounts can be banned unless you are speaking about a particular server?
#1668 [15:59] <MrSteffj> In the commentary section it said that you can solve it by running the McLeaks program, but I don't wanna use that.
#1669 [15:59] <jjs999jjs> thats a trojan that simply steals your account
#1670 [15:59] <jjs999jjs> move to a diff server perhaps?
#1671 [15:59] <ryce> I have a mine craft account that i want to play on and its under my sisters email and i do not remember the password and she doesn't either. Her email has changed to so there is no other way to access the recovery password any suggestions??
#1672 [15:59] <aj> I cant recieve emails from mojang.
#1673 [16:00] <Niwde09> why i dont can login in my minecraft account? I never use mcleaks
#1674 [16:00] * ryce [ryce@notlogged] has quit. (Client Quit)
#1675 [16:01] <Niwde09> please i need help
#1676 [16:01] <boymom> anyone have issues where there pocket edition is missing all blocks and other tools
#1677 [16:02] * vitinho11 [vitinho11@notlogged] has joined #minecrafthelp
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#1679 [16:07] * Niwde09 [Niwde09@notlogged] has quit. (Quit: Web client closed)
#1680 [16:15] * draak122 [draak122@notlogged] has joined #minecrafthelp
#1681 [16:15] * MajorGold [MajorGold@notlogged] has joined #minecrafthelp
#1682 [16:15] <draak122> hallo,
#1683 [16:16] * Phoenix960 [Phoenix960@notlogged] has joined #minecrafthelp
#1684 [16:17] <MajorGold> I'm trying to set up a server and I cant get a good IPv4 address (That isnt private)
#1685 [16:17] <thgilfodrol> MajorGold: what do you mean?
#1686 [16:17] <thgilfodrol> draak122: hello
#1687 [16:17] <draak122> i dont get password changing emails?
#1688 [16:17] <thgilfodrol> draak122: have you checked the spam or junk folders, for all of your emails?
#1689 [16:18] <Phoenix960> Hi im Phoenix960 and I need help everytime I try and play minecraft for some reason this box appears and says "Lack of out of date Drivers" I click the fixbutton and yet everytime it tries to install it won't work
#1690 [16:18] <MajorGold> My router will only let me port forward to specific devices on the network
#1691 [16:18] <draak122> yes i did ive done allot of things i am bussy witht his for already 4 hours
#1692 [16:18] <thgilfodrol> ??> Phoenix960 win/dxdiag
#1693 [16:18] <Absol> Phoenix960: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1694 [16:18] * Victor [Victor@notlogged] has joined #minecrafthelp
#1695 [16:18] <Phoenix960> Oh I have the link
#1696 [16:18] * Victor [Victor@notlogged] has quit. (Client Quit)
#1697 [16:18] <Phoenix960> For that
#1698 [16:18] <thgilfodrol> draak122: you should contact Mojang
#1699 [16:18] <thgilfodrol> ??> draak122 account/send-email
#1700 [16:18] <Absol> draak122: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1701 [16:18] <Absol> draak122: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1702 [16:18] <thgilfodrol> ??> draak122 account/trans-id
#1703 [16:18] <Absol> draak122: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1704 [16:19] * Victor [Victor@notlogged] has joined #minecrafthelp
#1705 [16:19] <Phoenix960> [~thgilfodr@thgil.ganks.me] I have the link for that do you need it?
#1706 [16:19] <thgilfodrol> Phoenix960: yes
#1707 [16:19] <Phoenix960> http://paste.ubuntu.com/23730130/
#1708 [16:20] <Phoenix960> There you go
#1709 [16:20] <Victor> Estou com Erro de Crash em meu Minecraft assim que eu abro ele ,da o erro
#1710 [16:20] <draak122> i bought mc in idk 2011/2012 and i dont have the email annymore for proof that i bought it and no clue with what i bought it hmm..
#1711 [16:20] <thgilfodrol> ??> Victor lang/pt
#1712 [16:20] <Absol> Victor: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1713 [16:20] <draak122> and i cant login mc and i can on this with the same name and password i used here thats wierd aswell
#1714 [16:21] <Victor> PT BR Português
#1715 [16:21] <thgilfodrol> draak122: the username and password in the page you used to log in is for espernet's irc network, not for minecraft
#1716 [16:21] <MajorGold> My problem is that I cant get my server to connect outside of my network because its not bound to a public IPv4, AND my router refuses to let me use a public IPv4 to port forward
#1717 [16:22] <thgilfodrol> MajorGold: just talk in the main channel
#1718 [16:22] <Phoenix960> thgilfodrol: Did you find anything?
#1719 [16:22] <MajorGold> okay
#1720 [16:22] <draak122> oh oke, but about the transaction id? idk how to find dont have the email when i bought it but i have emails from 2012 but the the good ones?
#1721 [16:22] <thgilfodrol> MajorGold: everyone has an ipv4 address, if you're accessing something over the internet
#1722 [16:23] <thgilfodrol> draak122: you'll need the transaction id to recover your account- without it your chances are slim
#1723 [16:23] * thiago [thiago@notlogged] has joined #minecrafthelp
#1724 [16:23] <thgilfodrol> ??> Phoenix960 win/dxdiag
#1725 [16:23] <Absol> Phoenix960: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1726 [16:24] <Phoenix960> http://paste.ubuntu.com/23730130/
#1727 [16:24] <thgilfodrol> Phoenix960: follow the instructions to obtain a DXDiag report, what you linked was a crash report
#1728 [16:24] <Phoenix960> Thats wat it says
#1729 [16:24] <draak122> how to get it? just send me a email with password changing it have to work but it doenst not my fault....
#1730 [16:24] * thiago_ [thiago_@notlogged] has joined #minecrafthelp
#1731 [16:24] <boymom> can anyone helpelse please?
#1732 [16:25] <thgilfodrol> Phoenix960: no, the page tells you to create a dxdiag report
#1733 [16:25] <MajorGold> I know, My computer has one specific to my network, however thats the private IP. The router itself has a public IP, but I can only forward a port thats linked to a specific device which means whenever I try to run it outside of the network, it doesn't work
#1734 [16:25] * thiago_ [thiago_@notlogged] has quit. (Client Quit)
#1735 [16:25] <thgilfodrol> boymom: what is your question?
#1736 [16:25] <Victor> You would have some version of the appropriate java because the one I'm using is giving error.
#1737 [16:26] <Phoenix960> http://paste.ubuntu.com/23730178/
#1738 [16:26] <Phoenix960> There you go
#1739 [16:26] <thgilfodrol> MajorGold: you need to forward the local IP address of your computer in the router page
#1740 [16:26] <boymom> I installed the paid version pocket Edition on my sons tablet and it was working fine he went to log in the other day and all of his blocks windows doors accessories have disappeared the game itself is working he can walk around and break blocks but all of the stuff to actually build in the world is gone we've uninstalled it reinstalled it cleared all cash a spoken to Google
#1741 [16:26] <thgilfodrol> boymom: if you've reinstalled the game and cleared everything, the world would also have been deleted
#1742 [16:27] * thiago [thiago@notlogged] has quit. (Client Quit)
#1743 [16:27] <boymom> no all the saved worlds are still there
#1744 [16:27] <draak122> now i get ignored? cuz the game is broken? awsome webcare thing
#1745 [16:27] <thgilfodrol> ??> draak122 info/volunteer
#1746 [16:27] <draak122> system*
#1747 [16:27] <Absol> draak122: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#1748 [16:27] <MajorGold> thgilfodorol: I have done Just as such
#1749 [16:29] <MajorGold> thgilfodorl: In the server config, should I leave IP blank?
#1750 [16:29] <thgilfodrol> MajorGold: yes, leave it blank
#1751 [16:29] <boymom> Goodlettsville support had me do all kinds of stuff and nothing worked, the game loads and he can walk around and break blocks but all the boxes that have all the blocks to use and other things are empty
#1752 [16:29] * draak122 [draak122@notlogged] has quit. (Quit: Web client closed)
#1753 [16:29] <Phoenix960> you go it right?
#1754 [16:29] <Phoenix960> got*
#1755 [16:29] <thgilfodrol> Phoenix960: download and install the first application in the list at https://downloadcenter.intel.com/download/25977
#1756 [16:29] <MajorGold> thgilfodorl: -_- I feel like such an idiot. Thank you
#1757 [16:29] <Victor> My play minecraft and come to this page because? http://prntscr.com/dqsddi
#1758 [16:30] <thgilfodrol> MajorGold: glad you got it working, have fun
#1759 [16:30] <MajorGold> thgilfodorl: People connect with the IP of the router, correct?
#1760 [16:30] <thgilfodrol> Victor: can you paste the error at http://paste.ubuntu.com ?
#1761 [16:30] <thgilfodrol> MajorGold: correct
#1762 [16:31] <MajorGold> thgilfodrol: alright. Thank you again
#1763 [16:31] <boymom> any ideas, I've emailed mojaNguyen 4 times in 2 weeks and no reply.
#1764 [16:31] <thgilfodrol> boymom: do you mean that the world save is still acessible and structures are still there, but chests are empty?
#1765 [16:31] <Victor> Do you have PT BR support?
#1766 [16:31] <boymom> yes exactly
#1767 [16:32] <boymom> everything is empty
#1768 [16:32] <boymom> but the rest is the same
#1769 [16:32] <thgilfodrol> Victor: unfortunately, this chat is primarily English speaking, and we do not have anybody who speaks Portuguese at the moment
#1770 [16:32] <thgilfodrol> boymom: would you happen to have a backup of the world save from before the issue happened?
#1771 [16:33] <thgilfodrol> boymom: it is likely that the device encountered an error saving/reading the world at one point, causing data loss
#1772 [16:33] * Alanpro [Alanpro@notlogged] has joined #minecrafthelp
#1773 [16:34] <Phoenix960> thgilfodrol: it says its not supported my processor type
#1774 [16:34] <boymom> no he actually just informed me his saved stuff isn't there either, he's 6 lol
#1775 [16:34] <boymom> I'm new to this gaming stuff, he doesn't interact with people etc just likes to build
#1776 [16:34] * Alanpro [Alanpro@notlogged] has quit. (Client Quit)
#1777 [16:35] <boymom> is there a way to start over since we bought the app
#1778 [16:35] <thgilfodrol> boymom: you should be able to create a new world
#1779 [16:35] <boymom> even when you create new the chests are empty
#1780 [16:36] <thgilfodrol> boymom: have you tried updating the application?
#1781 [16:36] <Victor> Okay, thank you very much. I sent it. I hope it's quick to respond.
#1782 [16:36] <boymom> it's not giving me that option it's on auto update shows it already has
#1783 [16:36] <thgilfodrol> Victor: I'll need your full error message to proceed
#1784 [16:37] <boymom> I've gone into setting removed the app and reinstalled it and nothing changed
#1785 [16:37] <Phoenix960> thgilfodrol: you saw right?
#1786 [16:37] <thgilfodrol> Phoenix960: one moment
#1787 [16:37] <mattym> Phoenix960, Make sure you use the 3rd file listed on the page you were linked
#1788 [16:37] <mattym> boymom, When you start a new world, everything is meant to be empty.
#1789 [16:38] <Phoenix960> he said use the 1st
#1790 [16:38] <thgilfodrol> ah, my bad, didn't realize it was the 32bit one I linked
#1791 [16:38] <thgilfodrol> Phoenix960: mattym is correct, listen to him
#1792 [16:38] <Phoenix960> so the 3rd 1 right?
#1793 [16:38] <thgilfodrol> Phoenix960: yeah
#1794 [16:38] <boymom> the chests are also? when we first got the game everything was full and he would build all kinds of crazy stuff.
#1795 [16:38] <Victor> As soon as I open it is going to a Game OutPut (GalactyCraft) tab and nothing else happens
#1796 [16:39] <thgilfodrol> ??> Victor launcher/log
#1797 [16:39] <Absol> Victor: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1798 [16:39] <Absol> Victor: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1799 [16:39] <boymom> he started with the free crafts and building app liked it so much we bought people and it was almost the same
#1800 [16:39] <mattym> boymom, That does not sound like anything the game has done for Pocked Edition.
#1801 [16:39] <MajorGold> thgilfodrol: I'm still having problems. Everything is set up, but it won't connect even locally
#1802 [16:39] <boymom> Im lost lol
#1803 [16:40] <mattym> boymom, What you are describing is not something that happens in Minecraft Pocked Edition
#1804 [16:40] <boymom> pocket edition not people
#1805 [16:40] <pie_flavor> mattym: i don't think he ever said it was PE
#1806 [16:40] <Victor> It may be an impression, because it shows nothing.?
#1807 [16:40] <pie_flavor> mattym: oh woops mixed up the names nvm
#1808 [16:40] <thgilfodrol> MajorGold: you can use https://dinnerbone.com/minecraft/tools/status/ to check the status of your server from outside of your network
#1809 [16:40] <Victor> Print
#1810 [16:41] <thgilfodrol> MajorGold: can you confirm the server is started up properly?
#1811 [16:41] <boymom> I just reinstalled it today and we go to a new world and it's empty nothing to build with
#1812 [16:41] <mattym> boymom, Yes, you can either make a creative world, or a survival world, neither have the items in chests.
#1813 [16:41] <pie_flavor> Victor: The game may have started in the background, with the launcher remaining in focus.
#1814 [16:42] <boymom> so why did they when we first bought it? how does he get all the vlocks, doors windows etc
#1815 [16:43] <mattym> boymom, By playing the game and collecting them. Or making a creative type world, where you will have access to everything.
#1816 [16:43] * pie_flavor mines some window ore
#1816 [16:43] <boymom> how do I make the setting for a creative world
#1817 [16:43] <Phoenix960> thgilfodrol: it said "The dirvier being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer" "Setup will exit." "Would you like more information? Click Yes to be directed to the Intel support website"
#1818 [16:44] <pie_flavor> boymom: It's in the world creation menu - change survival to creative.
#1819 [16:44] <Victor> http://paste.ubuntu.com/23730252/ Help-me
#1820 [16:44] <mattym> boymom, It should be an option when creating a new world.
#1821 [16:44] <pie_flavor> ??> Phoenix960 oem/hp/product-number
#1822 [16:44] <Absol> Phoenix960: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1823 [16:44] <Absol> Phoenix960: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1824 [16:44] <MajorGold> thgilfodrol: It is started up properly. I checked the status and it said it was unable to reach it. Ive checked my windows defender and it allows all ove my current programs to access the internet
#1825 [16:45] <Phoenix960> pie_flavor: How do I find that?
#1826 [16:45] <pie_flavor> MajorGold: Windows Defender shouldn't care, but what about Windows Firewall? Is Java blocked?
#1827 [16:45] <Phoenix960> pie_flavor: Elitebook 2570p
#1828 [16:45] <pie_flavor> Phoenix960: Read what ABsol said.
#1829 [16:45] <MajorGold> pie_flavor: Allowed completely
#1830 [16:46] <pie_flavor> MajorGold: On both public and private networks?
#1831 [16:46] <Victor> http://paste.ubuntu.com/23730252/ Help-me
#1832 [16:46] <MajorGold> pie_flavor: Yep
#1833 [16:47] <boymom> omg you guys are awesome. I went into his saved worlds saw some were survival some creative clicked on creative and it's all there. you just made my 6 yrs old soooooooo happy lol
#1834 [16:47] <pie_flavor> Victor: That is not what is meant by put the whole error on paste.ubuntu.com.
#1835 [16:48] * Lori_ [Lori_@notlogged] has joined #minecrafthelp
#1836 [16:48] <pie_flavor> Victor: Right click the report, click Copy All Text, and paste it into paste.ubuntu.com. Then put the link in chat.
#1837 [16:48] <MajorGold> I'll be back
#1838 [16:48] * SrGalaxy [SrGalaxy@notlogged] has joined #minecrafthelp
#1839 [16:48] <SrGalaxy> hola
#1840 [16:48] <SrGalaxy> hi
#1841 [16:48] * SrGalaxy [SrGalaxy@notlogged] has quit. (Client Quit)
#1842 [16:48] <pie_flavor> adios
#1843 [16:49] <Lori_> i need a way to contact support for help with my account
#1844 [16:49] <Victor> Copy the log launcher? Because there is nothing left to copy
#1845 [16:50] <thgilfodrol> ??> Lori_ mojang/email
#1846 [16:50] <Absol> Lori_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1847 [16:50] <Absol> Lori_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1848 [16:50] * sleyer [sleyer@notlogged] has joined #minecrafthelp
#1849 [16:50] <pie_flavor> Victor: The crash report if there is one, otherwise the launcher log.
#1850 [16:51] <thgilfodrol> ??> Victor win/reinst
#1851 [16:51] <Absol> Victor: You may need to reinstall the locally installed files that Minecraft puts into place.
#1852 [16:51] <Absol> Victor: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1853 [16:51] <Absol> Victor: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1854 [16:51] * sleyer [sleyer@notlogged] has left #minecrafthelp
#1855 [16:53] <MajorGold> I'm back. still having issues
#1856 [16:53] * acemace45 [acemace45@notlogged] has joined #minecrafthelp
#1857 [16:54] <Victor> My win 10
#1858 [16:54] <acemace45> So whenever i try to login it always says that my password is wrong but I just changed it so what should I do?
#1859 [16:54] <thgilfodrol> Victor: follow the instructions written by "Absol" above to reinstall your game's files
#1860 [16:54] <MajorGold> thgilfodrol: I've tried almost everything. I have no idea what to do
#1861 [16:54] <thgilfodrol> ??> acemace45 login/throttle
#1862 [16:55] <Absol> acemace45: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1863 [16:55] <Absol> acemace45: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1864 [16:55] <acemace45> Thx a lot everybody
#1865 [16:55] <Phoenix960> Absol: its not working the hp support thing
#1866 [16:55] <thgilfodrol> MajorGold: can you make sure your local IP address for your computer is configured correctly in your router settings?
#1867 [16:55] <thgilfodrol> Phoenix960: what happens when you try?
#1868 [16:55] * acemace45 [acemace45@notlogged] has quit. (Client Quit)
#1869 [16:55] <Phoenix960> It wont pop up
#1870 [16:56] <Lori_> ok i am having that same issue .about the password reset thing .. so i should reinstall Minecraft,and wait a while and reset the password again .. is that correct ?
#1871 [16:56] <thgilfodrol> Phoenix960: are you trying the first option, or the second?
#1872 [16:56] <thgilfodrol> Lori_: have you tried changing your password?
#1873 [16:56] <Lori_> yes a few times
#1874 [16:56] <thgilfodrol> Lori_: do you get the password change email?
#1875 [16:56] <Phoenix960> the second because the 1st one didnt work
#1876 [16:57] <Lori_> no i have not got anything that says change my email
#1877 [16:57] <pie_flavor> Phoenix960: Well, we need the number. If you can't find it, then oh well.
#1878 [16:57] <thgilfodrol> Lori_: to clarify, an email about a password change
#1879 [16:57] <Phoenix960> Oh I have the product ID
#1880 [16:58] <pie_flavor> Lori_: Password problems do not require a reinstall.
#1881 [16:58] <pie_flavor> Lori_: In fact, reinstalling Minecraft does next to nothing.
#1882 [16:58] * sleyer_ [sleyer_@notlogged] has joined #minecrafthelp
#1883 [16:59] <Lori_> ok i have gone to reset my password , for some reason my password is not working , so i reset the password and yet it is still saying invalid email or password ,so i reset the password again thinking i typed the wrong thing
#1884 [16:59] * Victor [Victor@notlogged] has quit. (Ping timeout: 195 seconds)
#1885 [16:59] <Phoenix960> --371-OEM-8992671-00008
#1886 [17:00] <pie_flavor> ??> Lori_ login/throttle
#1887 [17:00] <Absol> Lori_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1888 [17:00] <Absol> Lori_: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1889 [17:00] <Phoenix960> 00371-OEM-8992671-00008
#1890 [17:00] <Phoenix960> Thats the ID
#1891 [17:00] * Dbomber10 [Dbomber10@notlogged] has joined #minecrafthelp
#1892 [17:01] <pie_flavor> Phoenix960: That is the Windows product ID.
#1893 [17:01] <Phoenix960> yea
#1894 [17:01] <Phoenix960> Pie_flavor
#1895 [17:01] <pie_flavor> Phoenix960: That is not what I am asking for.
#1896 [17:01] <pie_flavor> Phoenix960: That is the ID for your windows installation, not the ID for the computer itself.
#1897 [17:01] <pie_flavor> Phoenix960: I will have Absol repeat the instructions.
#1898 [17:02] <Lori_> okay .. i will try again in a min... so in an hour .. i should try to reset the passwword again ?
#1899 [17:02] <pie_flavor> ??> Phoenix960 oem/hp/product-number
#1900 [17:02] * alves [alves@notlogged] has joined #minecrafthelp
#1901 [17:02] <Absol> Phoenix960: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1902 [17:02] <Absol> Phoenix960: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1903 [17:02] <pie_flavor> Lori_: yes. In one hour, try to reset the password again (without logging in first)
#1904 [17:02] <Lori_> ok
#1905 [17:03] <mattym> Phoenix960, If those instructions do not work or do not show you the HP Product Number, attempt to use the Identify Now process found on this page http://support.hp.com/us-en/
#1906 [17:03] * aln100001 [aln100001@notlogged] has joined #minecrafthelp
#1907 [17:03] <mattym> Phoenix960, That should find either your HP Product Number or HP Serial Number which we will need to find the correct software you need.
#1908 [17:04] <Dbomber10> ok, so i played minecraft like 1 or 2 years ago. When i upgraded my computer to windows 10 i wiped my computer. never thought i would play minecraft again, but my little brother started playing it. Anyway i can not for the life of me remember my username. my email is jamfullhouse@yahoo.com
#1909 [17:04] <pie_flavor> Dbomber10: Do not post personal information here - everyone can see it
#1910 [17:05] <pie_flavor> ??> Dbomber10 account/send-email
#1911 [17:05] <Absol> Dbomber10: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1912 [17:05] <Absol> Dbomber10: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1914 [17:06] <Dbomber10> ok, ill try that thanks
#1915 [17:07] * Richie [Richie@notlogged] has quit. (Client Quit)
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#1917 [17:08] * aln100001 [aln100001@notlogged] has quit. (Ping timeout: 195 seconds)
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#1919 [17:09] <MajorGold> pie_flavor: Nothing is working
#1920 [17:09] <Richie> i have question i cannot find any good resources i am trying to make a mojang account and my parents want to know if they charge you more than once.
#1921 [17:09] <sleyer_> u.ñ,lyui´}{-u
#1922 [17:09] <sleyer_> }{
#1923 [17:10] <sleyer_> +ñ
#1924 [17:10] <sleyer_> j´}
#1925 [17:10] <sleyer_> l
#1926 [17:10] <sleyer_> lplp
#1927 [17:10] <Richie> what is that
#1928 [17:10] <iBurke> MajorGold: what is your issue?
#1929 [17:10] <pie_flavor> Richie: it is a spammer
#1930 [17:10] <pie_flavor> Richie: do not tap on the glass
#1931 [17:10] <iBurke> Richie: they only charge one time
#1932 [17:11] <Richie> thank you
#1933 [17:11] <MajorGold> iBurke: Ive been having server issues. pie_flavor and thgilfodrol have been trying to help me
#1934 [17:11] * iBurke_ [iBurke_@notlogged] has joined #minecrafthelp
#1935 [17:12] <pie_flavor> MajorGold: Just to clarify, are you able to connect to the server on the same computer running it, using the IP 127.0.0.1
#1936 [17:12] <MajorGold> pie_flavor: one minute
#1937 [17:13] * sleyer_ [sleyer_@notlogged] has quit. (Quit: Web client closed)
#1938 [17:14] <MajorGold> Pie_flavor: java.net.ConnectException: Connectionn refused: no further information: That's what I got when I tried to connect
#1939 [17:15] * Pear [Pear@notlogged] has quit. (Quit: The Pear has left.)
#1940 [17:15] * Bhemi [Bhemi@notlogged] has joined #minecrafthelp
#1941 [17:15] <pie_flavor> MajorGold: Have you modified anything in server.properties?
#1942 [17:15] * Demonsh [Demonsh@notlogged] has joined #minecrafthelp
#1943 [17:16] * Bhemi [Bhemi@notlogged] has quit. (Client Quit)
#1944 [17:16] * Bhemi [Bhemi@notlogged] has joined #minecrafthelp
#1945 [17:16] <MajorGold> I have not
#1946 [17:16] * bards [bards@notlogged] has joined #minecrafthelp
#1947 [17:17] <bards> An error occurred while attempting to reach authserver.mojang.com
#1948 [17:17] <bards> how do I fix this?
#1949 [17:17] <Phoenix960> B8S43AW#ABA
#1950 [17:17] <Phoenix960> I found it
#1951 [17:17] <Phoenix960> ^^^
#1952 [17:17] <iBurke_> bards: Have you used MCLeaks?
#1953 [17:17] <bards> Family computer
#1954 [17:17] <pie_flavor> ??> bards tools/hjt
#1955 [17:17] <Absol> bards: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1956 [17:17] <Absol> bards: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1957 [17:18] <iBurke_> ??> bards tools/hjt
#1958 [17:18] <pie_flavor> iBurke_: 2slow
#1959 [17:18] <iBurke_> pie_flavor
#1960 [17:18] <iBurke_> >_<
#1961 [17:18] <MajorGold> pie_flavor: Omg I didnt have the server running
#1962 [17:18] <Phoenix960> pie_flavor: B8S43AW#ABA
#1963 [17:18] <pie_flavor> Phoenix960: yes, i alraedy saw
#1964 [17:18] <pie_flavor> Phoenix960: one second
#1965 [17:19] <bards> http://paste.ubuntu.com/23730527/
#1966 [17:19] <iBurke_> ??> bards info/mcleaks
#1967 [17:19] <Absol> bards: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1968 [17:19] <Absol> bards: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1969 [17:20] <bards> How do I remove the entries?
#1970 [17:20] <pie_flavor> Phoenix960: Download and install the driver from this page: http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5284308&swItemId=ob_177515_1&swEnvOid=4059
#1971 [17:20] <pie_flavor> ??> bards win/hosts/edit
#1972 [17:20] <Absol> bards: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1973 [17:20] <Absol> bards: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1974 [17:20] <iBurke_> ??> net/hamachi
#1975 [17:20] <iBurke_> ??> bards net/hamachi
#1976 [17:20] <Absol> bards: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#1977 [17:20] <Absol> bards: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#1978 [17:21] <Demonsh> Before formatting my computer my minecraft was normal and now every time I enter my world my camera gives involuntary or fast turns, the cam goes crazy and try many things but not to anything, prove with reinstall the game and update the drivers But it did not work, any help?
#1979 [17:21] <iBurke_> Demonsh: What version of Java are you using?
#1980 [17:22] * Bhemi [Bhemi@notlogged] has quit. (Quit: Web client closed)
#1981 [17:22] <bards> Thanks it worked!
#1982 [17:22] <pie_flavor> bards: can i just say congratulations
#1983 [17:22] <iBurke_> ^
#1984 [17:22] <pie_flavor> bards: you are literally the only person here i've ever met who has actually read the first of the two message sets
#1985 [17:23] <iBurke_> ^ ^
#1986 [17:23] <pie_flavor> bards: and hasn't required us to repeat the same information step by step
#1987 [17:23] <iBurke_> I cannot agree with this more.
#1988 [17:23] <Demonsh> 1.8.0
#1989 [17:24] <pie_flavor> Demonsh: The cam goes crazy?
#1990 [17:24] <Demonsh> yes
#1991 [17:24] <pie_flavor> Demonsh: Is your computer a touchscreen?
#1992 [17:24] <MajorGold> pie_flavor: I was able to connect with the address you gave me
#1993 [17:24] <pie_flavor> MajorGold: So it works on that computer. 127.0.0.1 essentially just means 'this computer'.
#1994 [17:24] <Demonsh> no
#1995 [17:25] <Demonsh> its a netbook
#1996 [17:25] <pie_flavor> MajorGold: Do you know how to get your computer's local IP address?
#1997 [17:25] <iBurke_> ??> Demonsh java/info
#1998 [17:25] <Absol> Demonsh: You can go here to see what version of Java you currently have installed: http://java.com/en/download/testjava.jsp
#1999 [17:25] <pie_flavor> iBurke_: probably not relevant
#2000 [17:25] <pie_flavor> Demonsh: Reinstalling the program does nearly nothing.
#2001 [17:25] <pie_flavor> ??> Demonsh win/reinst
#2002 [17:25] <MajorGold> pie_flavor: ipconfig in the console, correct?
#2003 [17:25] <Absol> Demonsh: You may need to reinstall the locally installed files that Minecraft puts into place.
#2004 [17:26] <Absol> Demonsh: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2005 [17:26] * bards [bards@notlogged] has quit. (Ping timeout: 195 seconds)
#2006 [17:26] <pie_flavor> MajorGold: Yes. Try connecting to the server on another computer using the local IP address.
#2007 [17:26] <pie_flavor> MajorGold: This other computer should be on the same network.
#2008 [17:26] <MajorGold> alright
#2009 [17:26] <MajorGold> brb
#2010 [17:28] <Demonsh> my java version its 8 update 111
#2011 [17:28] <pie_flavor> Demonsh: Read what Absol said
#2012 [17:29] * cristian [cristian@notlogged] has joined #minecrafthelp
#2013 [17:30] <Demonsh> Oh sorry but what you tell me about reinstalling minecraft I've already done it 4 times
#2014 [17:30] * cristian [cristian@notlogged] has quit. (Client Quit)
#2015 [17:30] <pie_flavor> Demonsh: The exact instructions?
#2016 [17:31] <Demonsh> yes
#2017 [17:31] <pie_flavor> Demonsh: Because just clicking Uninstall Minecraft does not do anything.
#2018 [17:32] <pie_flavor> Demonsh: Describe, by the way, the screen going 'crazy'.
#2019 [17:33] * boymom [boymom@notlogged] has quit. (Ping timeout: 195 seconds)
#2020 [17:33] <Demonsh> 99/5000 I already delete the game at 100% I always did, I always delete the game from the folder .minecraft
#2021 [17:33] * naomichan1 [naomichan1@notlogged] has joined #minecrafthelp
#2022 [17:34] <naomichan1> What am I supposed to do about an account issue? The password reset is not doing anything now both my kids are locked out
#2023 [17:35] <pie_flavor> ??> naomichan1 login/throttle
#2024 [17:35] <Absol> naomichan1: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2025 [17:35] <Absol> naomichan1: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#2026 [17:35] <Demonsh> The mouse turns fast or involuntary almost always goes from the bottom up giving a few quick turns
#2027 [17:35] <naomichan1> argh
#2028 [17:36] <thgilfodrol> Demonsh: does this only happen in Minecraft?
#2029 [17:36] <pie_flavor> Demonsh: Do you have touchscreen mode enabled in the options?
#2030 [17:36] <naomichan1> Mojang really needs to work on their account setup. So confusing on Mojang/Minecraft Username/Email. Error messages are obtuse and terrible.
#2031 [17:37] <MajorGold> pie_flavor: I have returned. It worked using the local IPv4
#2032 [17:37] <Demonsh> only happen in minecraft, the touschscreen is off
#2033 [17:37] * Dbomber10 [Dbomber10@notlogged] has quit. (Quit: Web client closed)
#2034 [17:37] <pie_flavor> MajorGold: Then the port-forwarding is wrong, and that's what you need to fix
#2035 [17:38] <MajorGold> Hm. How would I do so?
#2036 [17:38] <pie_flavor> naomichan1: There isn't supposed to be an error message. It's meant to deter hackers, so it has to look like you're doing it wrong, not that they're locked out.
#2037 [17:38] <pie_flavor> MajorGold: Wait, you didn't port-forward the server?
#2038 [17:38] <MajorGold> I did, How do I fix it
#2039 [17:38] <naomichan1> pie_flavor: Right now it is deterring a customer, but OK.
#2040 [17:38] <pie_flavor> naomichan1: It deters a hell of a lot more customers when accounts get stolen left and right.
#2041 [17:39] * Jorge [Jorge@notlogged] has joined #minecrafthelp
#2042 [17:39] <pie_flavor> MajorGold: Your local IP may have changed, routers do that sometimes. See if you can set it to be a static IP.
#2043 [17:39] <pie_flavor> MajorGold: Your router's manual should have information on how to do this.
#2044 [17:39] <Jorge> I need get a refund
#2045 [17:39] <pie_flavor> Jorge: For what reason?
#2046 [17:39] <Jorge> I don't like the game
#2047 [17:39] <naomichan1> haha
#2048 [17:40] <iBurke_> ??> Jorge account/refund
#2049 [17:40] <Absol> Jorge: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#2050 [17:40] <pie_flavor> naomichan1: what a coincidence
#2051 [17:40] <naomichan1> naomichan1: what?
#2052 [17:40] <naomichan1> oops
#2053 [17:40] <naomichan1> pie_flavor: what?
#2054 [17:40] <pie_flavor> naomichan1: you're like 'it deters customers' and then immediately soemone joins asking for a refund
#2055 [17:40] <naomichan1> pie_flavor: you're way off pal
#2056 [17:41] <iBurke_> naomichan1: In what way?
#2057 [17:41] <naomichan1> Don't know what you are incinuating, I had a legit question to be answered.
#2058 [17:41] <iBurke_> And we answered it, did we not?
#2059 [17:41] <pie_flavor> naomichan1: I'm not insinuating anything, I just legitimately meant it's a coincidence
#2060 [17:41] * Phoenix960 [Phoenix960@notlogged] has quit. (Ping timeout: 195 seconds)
#2061 [17:42] <pie_flavor> naomichan1: It's funny is all. Anyway, you just have to wait an hour, and then reset the password without logging in first.
#2062 [17:42] <naomichan1> iBurke_; Yep
#2063 [17:42] <naomichan1> pie_flavor: Yes I get that
#2064 [17:42] <MajorGold> pie_flavor: The local IP is the same and it's static
#2065 [17:43] <pie_flavor> MajorGold: And you're saying people off the network can't connect to the public IP?
#2066 [17:43] * SavLit [SavLit@notlogged] has joined #minecrafthelp
#2067 [17:43] <SavLit> I need help because my minecraft won't open
#2068 [17:43] <MajorGold> I cant even connect to the public IP
#2069 [17:44] <iBurke_> SavLit: Is there a crash log?
#2070 [17:44] <SavLit> Yes
#2071 [17:44] <pie_flavor> MajorGold: What ISP do you have?
#2072 [17:44] * Richie [Richie@notlogged] has quit. (Ping timeout: 195 seconds)
#2073 [17:44] <iBurke_> ??> SavLit launcher/crash-log
#2074 [17:44] <Absol> SavLit: We need to see your crash log, which appears after a crash.
#2075 [17:44] <Absol> SavLit: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2076 [17:44] <SavLit> http://paste.ubuntu.com/23730651/
#2077 [17:44] <MajorGold> ISP?
#2078 [17:44] <SavLit> that's the link
#2079 [17:44] <pie_flavor> MajorGold: Internet Service Provider
#2080 [17:45] <MajorGold> Comcast
#2081 [17:45] <iBurke_> SavLit: Download the first one here: https://downloadcenter.intel.com/download/22167/
#2082 [17:45] <pie_flavor> MajorGold: Interesting, since Comcast doesn't block the port.
#2083 [17:45] <naomichan1> an hour is a long time
#2084 [17:45] <iBurke_> naomichan1: Do chores that take less than 5 minutes to complete
#2085 [17:45] <SavLit> is that all I need ?
#2086 [17:45] <iBurke_> You'll be amazed at how much you can get done.
#2087 [17:45] <iBurke_> SavLit: Probably, but not guaranteed.
#2088 [17:46] <pie_flavor> SavLit: Download and install, reboot, and try the game again. And it's almost guaranteed.
#2089 [17:46] <iBurke_> pie_flavor: Always contradicting what I say
#2090 [17:46] <iBurke_> ~
#2091 [17:46] <SavLit> I will give it a try
#2092 [17:47] <mattym> MajorGold, You had it working at one point correct?
#2093 [17:47] <MajorGold> Mattym, I can connect using the private Ip, just not the publiv one
#2094 [17:47] <MajorGold> public
#2095 [17:48] <mattym> MajorGold, can others from outside your network use the public?
#2096 [17:49] <pie_flavor> MajorGold: In fact, can you private message me or mattym the IP address, and we can check it
#2097 [17:50] <MajorGold> Just used the dinnerblog checker and its working now outside my network.
#2098 [17:50] <pie_flavor> MajorGold: Interesting.
#2099 [17:50] <MajorGold> Brb
#2100 [17:50] <pie_flavor> MajorGold: In any case, problem solved; just don't connect to your public IP on your local network.
#2101 [17:51] * Demonsh [Demonsh@notlogged] has quit. (Ping timeout: 195 seconds)
#2102 [17:51] * Jorge [Jorge@notlogged] has quit. (Ping timeout: 195 seconds)
#2103 [17:52] <naomichan1> yawn
#2104 [17:53] * pie_flavor hands naomichan1 a cookie
#2104 [17:53] <naomichan1> Does Microshaft even have a 1-800 to call about this game?
#2105 [17:54] <iBurke_> No
#2106 [17:54] <naomichan1> heh wow
#2107 [17:54] <pie_flavor> naomichan1: Nope. You don't need one; just wait an hour.
#2108 [17:54] * INEEDIMMEDIATEHELP [INEEDIMMEDIATEHELP@notlogged] has joined #minecrafthelp
#2109 [17:54] <naomichan1> The Mojang email support says "Currently working on requests from Dec. 27"
#2110 [17:55] <iBurke_> ...Oh
#2111 [17:55] <naomichan1> hahahha
#2112 [17:55] <pie_flavor> naomichan1: For the utterly boned, there's https://help.mojang.com/customer/portal/emails/new
#2113 [17:55] <pie_flavor> Yeah, it's somewhat slow. That's what we're for.
#2114 [17:55] <naomichan1> Pretty shitty for world's most popular game
#2115 [17:55] <Absol> naomichan1: Please keep it civil
#2116 [17:55] <naomichan1> Absol: Legitimate observation
#2117 [17:55] <pie_flavor> They're positively swamped with people who forgot their username, password, email, credit card number, and country of origin or whatever the hell
#2118 [17:56] <pie_flavor> naomichan1: eh, we do all right. and you're complaining that something that absolutely deters hackers is also slightly inconvenient for you
#2119 [17:56] <naomichan1> pie_flavor: just odd that's all
#2120 [17:56] <pie_flavor> mind you, the reason you got locked out in the first place is likely because of hackers
#2121 [17:57] <naomichan1> You would just think that I could do one password reset and resolve it
#2122 [17:57] <naomichan1> Or use two-step verification
#2123 [17:57] <pie_flavor> naomichan1: In fact, it's per-network, not per-user. If you went down to the library or turned on a VPN or something, you'd be fine.
#2124 [17:58] * INEEDIMMEDIATEHELP [INEEDIMMEDIATEHELP@notlogged] has quit. (Ping timeout: 195 seconds)
#2125 [17:58] <pie_flavor> naomichan1: And I think they're working on two-step.
#2126 [17:58] <naomichan1> pie_flavor: interesting
#2127 [17:59] <naomichan1> i guess he didn't need immediate help
#2128 [17:59] <pie_flavor> who
#2129 [17:59] <iBurke_> I've wondered why people leave so suddenly.
#2130 [18:00] * alves [alves@notlogged] has quit. (Ping timeout: 195 seconds)
#2131 [18:00] <pie_flavor> iBurke_: do you use hexchat?
#2132 [18:00] <iBurke_> Normally but I'm in the process of moving
#2133 [18:01] <naomichan1> CTCP VERSION reply from iBurke_: iris v0.90 -- Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36
#2134 [18:01] <pie_flavor> iBurke_: there's a filter plugin we all use which doesn't show join messages until someone speaks, and doesn't show part messages if they didn't speak
#2135 [18:01] <naomichan1> haven't used IRC in years..gawd
#2136 [18:01] * katiethecookie [katiethecookie@notlogged] has quit. (Ping timeout: 195 seconds)
#2137 [18:02] <iBurke_> And?
#2138 [18:02] <iBurke_> @pie_flavor
#2139 [18:06] <pie_flavor> what
#2140 [18:06] <pie_flavor> oh, my audio crashed
#2141 [18:06] <iBurke_> ...
#2142 [18:07] * zandus [zandus@notlogged] has joined #minecrafthelp
#2143 [18:07] * zandus is now known as naomichan1
#2144 [18:07] <pie_flavor> zandus: hello again naomichan1
#2145 [18:07] * BySebasGamer [BySebasGamer@notlogged] has joined #minecrafthelp
#2146 [18:07] <naomichan1> thats better
#2147 [18:08] <naomichan1> lame windows web client
#2148 [18:09] <BySebasGamer> I get an error when starting section on minecraft.net
#2149 [18:09] <pie_flavor> BySebasGamer: What is the error?
#2150 [18:09] <BySebasGamer> I get an error logging into minecraft.net
#2151 [18:09] <naomichan1> join the club
#2152 [18:09] <pie_flavor> BySebasGamer: Yes, you just said that. What is the error?
#2153 [18:10] * o [o@notlogged] has joined #minecrafthelp
#2154 [18:10] <BySebasGamer> An error prevented your request from being processed. Please try again.
#2155 [18:10] * o is now known as Guest21972
#2156 [18:10] <BySebasGamer> I try it several times and it gives me the same error
#2157 [18:11] <iBurke_> ??> BySebasGamer tools/hjt
#2158 [18:11] <Absol> BySebasGamer: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2159 [18:11] <Absol> BySebasGamer: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2160 [18:11] <pie_flavor> iBurke_: this is the website
#2161 [18:11] <pie_flavor> oh wait nvm
#2162 [18:11] <pie_flavor> proceed
#2163 [18:12] <BySebasGamer> 12/5000 Do not change it
#2164 [18:12] <iBurke_> ...What?
#2165 [18:12] * gggabriel1227 [gggabriel1227@notlogged] has joined #minecrafthelp
#2166 [18:13] <pie_flavor> BySebasGamer: Please follow
#2167 [18:13] <pie_flavor> BySebasGamer: Please follow Absol's instructions.
#2168 [18:13] * gggabriel1227 [gggabriel1227@notlogged] has quit. (Client Quit)
#2169 [18:13] * Dazzle001 [Dazzle001@notlogged] has joined #minecrafthelp
#2170 [18:13] <BySebasGamer> What are tools / hjt
#2171 [18:14] <Guest21972> i get a error saying to verify credit card information to purchase minecraft and all information is correct but i still get the same message
#2172 [18:14] <pie_flavor> BySebasGamer: Please follow Absol's instructions.
#2173 [18:14] <Dazzle001> i need help opening to an LAN world
#2174 [18:14] <Dazzle001> ive tried everything
#2175 [18:14] <pie_flavor> Dazzle001: Press Esc, click Open to LAN
#2176 [18:14] <BySebasGamer> Speak Spanish
#2177 [18:14] <pie_flavor> BySebasGamer: Leas que Absol dice.
#2178 [18:14] <iBurke_> ??> BySebasGamer lang/es
#2179 [18:14] <Absol> BySebasGamer: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#2180 [18:14] <iBurke_> Dazzle001: What error are you getting?
#2181 [18:14] <BySebasGamer> ok
#2182 [18:15] <mattym> Guest21972, Is it a credit/debit card, or some type of pre-paid/gift card?
#2183 [18:15] <pie_flavor> Guest21972: If it's a prepaid credit gift card, Mojang has problems with those.
#2184 [18:15] <Dazzle001> it says java.net.connect exception connection refused no further info
#2185 [18:15] <Guest21972> credit/debit card
#2186 [18:16] <iBurke_> Does the zip code match the billing address?
#2187 [18:16] <mattym> Guest21972, Call the card provider and ask them to make sure that international transactions are not being blocked.
#2188 [18:16] <Guest21972> thank you
#2189 [18:17] <Dazzle001> it says java.net.connect exception connection refused no further info
#2190 [18:17] <pie_flavor> Dazzle001: You just said that.
#2191 [18:18] * Guest21972 [Guest21972@notlogged] has quit. (Quit: Web client closed)
#2192 [18:18] <mattym> Dazzle001, You see the LAN server show up in your multiplayer menu?
#2193 [18:19] <Dazzle001> no id didnt show up
#2194 [18:19] <Dazzle001> but when we try direct connect it guves a error message.. nothing seems to work
#2195 [18:19] <pie_flavor> Dazzle001: Are you using the port as well?
#2196 [18:20] <pie_flavor> Dazzle001: When the world is opened, the port shows up in chat. You need to add a colon (:) to the IP, followed by the porrt.
#2197 [18:20] * Price [Price@notlogged] has joined #minecrafthelp
#2198 [18:20] <Dazzle001> im going to try that
#2199 [18:22] <Price> ok, so i tried to get into minecraft, and i tried to log in and it didnt. i tried to reset, and the the password i reset it to didnt work either... -_-
#2200 [18:22] <pie_flavor> ??> Price login/throttle
#2201 [18:22] <Absol> Price: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2202 [18:22] <Absol> Price: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#2203 [18:23] <Price> alright, thnx
#2204 [18:24] <Dazzle001> that didnt work same message as before
#2205 [18:24] * dfge [dfge@notlogged] has joined #minecrafthelp
#2206 [18:25] <pie_flavor> Dazzle001: And what IP are you connecting to?
#2207 [18:25] <pie_flavor> Not what is the literal IP, but where did you get it from?
#2208 [18:26] <Dazzle001> google it says my public ip is:
#2209 [18:26] * Bob [Bob@notlogged] has joined #minecrafthelp
#2210 [18:26] <pie_flavor> Dazzle001: You are not supposed to be connecting to that.
#2211 [18:27] <Dazzle001> where can i get the correct ip for minecraft
#2212 [18:27] * Price [Price@notlogged] has quit. (Ping timeout: 195 seconds)
#2213 [18:27] <pie_flavor> Dazzle001: Are you on Windows or Mac?
#2214 [18:27] <Dazzle001> windows
#2215 [18:28] <pie_flavor> Dazzle001: Press Win+R, and type 2cmd in the box that appears, and hit enter. Type 2ipconfig in the prompt, hit enter. Look for where it says IPv4 address - that's the one for your computer.
#2216 [18:28] * dfge [dfge@notlogged] has quit. (Ping timeout: 195 seconds)
#2217 [18:28] <Bob> hey i need help with my skin. whenever I look at my profile on minecraft.net, my skin is Steve, but when I log in my skin is Alex
#2218 [18:28] <pie_flavor> Dazzle001: This should be done on the computer _running_ the world.
#2219 [18:29] <Dazzle001> ok ill try that
#2220 [18:29] <pie_flavor> Bob: Can you log into a somewhat populous server, and see if you can see their skins?
#2221 [18:29] <Bob> ok ill log into mineplex
#2222 [18:31] * jaylen [jaylen@notlogged] has joined #minecrafthelp
#2223 [18:31] <Bob> its loading right now
#2224 [18:31] <jaylen> my game keeps crashing
#2225 [18:32] <pie_flavor> ??> jaylen launcher/crash-log
#2226 [18:32] <Absol> jaylen: We need to see your crash log, which appears after a crash.
#2227 [18:32] <Absol> jaylen: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2228 [18:33] <Bob> pie_flavor i logged in
#2229 [18:34] <pie_flavor> Bob: Can you see other users' skins, or are they all steve and alex?
#2230 [18:34] <jaylen> http://paste.ubuntu.com/23730857/
#2231 [18:34] <Bob> i see everyones skin, but i look like Alex even though I picked Steve
#2232 [18:34] <mattym> Bob, The Alex/Steve setting on minecraft.net refers to a model type, not actual skin for the character. If you want to change the skin from the default(whichever one you have) you need to upload a custom skin.
#2233 [18:34] <Dazzle001> it still says the same message :(
#2234 [18:35] <pie_flavor> Dazzle001: So, just to be clear as to what you tried:
#2235 [18:35] <Bob> how do i do that?
#2236 [18:35] <pie_flavor> Dazzle001: You typed ipconfig in the command prompt, and took the ipv4 address, and used that as the IP
#2237 [18:35] <jaylen> @Absol http://paste.ubuntu.com/23730857/
#2238 [18:35] <pie_flavor> Dazzle001: You added a : to the IP, and added the port, which was shown in chat when the world was opened
#2239 [18:35] <pie_flavor> ??> jaylen bot
#2240 [18:35] <mattym> Bob, On the profile page for minecraft.net upload a custom skin.
#2241 [18:35] <Absol> jaylen: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#2242 [18:35] <Bob> ill try
#2243 [18:36] <mattym> Bob, First find a custom skin. Then upload it to be used
#2244 [18:36] <pie_flavor> Dazzle001: And making sure you know that the port changes every time it's open
#2245 [18:36] <Dazzle001> yes still the same message as before we checked to make sure it was correct
#2246 [18:36] <pie_flavor> ??> jaylen win/dxdiag
#2247 [18:36] <Absol> jaylen: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2248 [18:36] * jaylen [jaylen@notlogged] has quit. (Quit: Web client closed)
#2249 [18:36] <iBurke_> Lol.
#2250 [18:36] <pie_flavor> and he ded
#2251 [18:36] <mattym> Dazzle001, What did you come up with to use as your local IPV4?
#2252 [18:36] <iBurke_> ?? 42
#2253 [18:36] <Absol> 42: Have you tried turning it off and on again? The universal fix.
#2254 [18:37] <pie_flavor> mattym: inb4 127.0.0.1
#2255 [18:37] <Dazzle001> what do you mean? where did i find it?
#2256 [18:38] <mattym> Dazzle001, You were given instructions on how to get the internal IPv4 address to your computer.
#2257 [18:38] <Bob> mattym i uploaded a skin and am now restarting minecraft
#2258 [18:39] * Homie [Homie@notlogged] has joined #minecrafthelp
#2259 [18:39] <mattym> Dazzle001, You need to find the internal IPV4 of the host computer, and use that with :PORT at the end to connect.
#2260 [18:39] <Dazzle001> yes i followed them and got numbers that fit into the basic ___._.__._
#2261 [18:39] <mattym> Dazzle001, Most importantly, is your computer trying to host or join the LAN game?
#2262 [18:40] <Dazzle001> im trying to open a LAN world
#2263 [18:40] * MajorGold [MajorGold@notlogged] has quit. (Quit: Web client closed)
#2264 [18:40] <mattym> Dazzle001, Ok, so whoever is connecting needs to use the local IPV4 of your computer plus the port. What is the local IPv4 of your computer.
#2265 [18:41] <Bob> i still look like alex even though i uploaded this skin http://www.minecraftskins.com/skin/10189265/dirt/
#2266 [18:42] <mattym> Bob, what is your ingame name?
#2267 [18:42] <Bob> MightyAyush
#2268 [18:42] <Dazzle001> at the bottom of the command promt is is saying the message that apears when my friend tries to open the world
#2269 [18:42] * Homie [Homie@notlogged] has quit. (Ping timeout: 195 seconds)
#2270 [18:42] <Dazzle001> it that right?
#2271 [18:42] <mattym> Bob, Currently my resources are not showing a skin having been uploaded for you. It may take a moment or so, or you may not have done it properly
#2272 [18:42] <pie_flavor> Bob: It does not show up as being changed yet.
#2273 [18:43] <mattym> Bob, Do not use any websites upload to Minecraft button.
#2274 [18:43] <Bob> ok then what should i do
#2275 [18:43] <mattym> Bob, Please do it the proper way. Download a skin you want to your computer. Login in on the minecraft.net site.
#2276 [18:43] <Bob> ok
#2277 [18:43] <mattym> Bob, Go to your profile, hit upload skin, and choose the skin file you downloaded to the pc.
#2278 [18:44] <Bob> ill try it
#2279 [18:44] <mattym> Dazzle001, If you keep getting the same error, you are using something invalid. I have asked you several times now, what is the ipv4 you found for your computer.
#2280 [18:45] <Bob> can you check now please
#2281 [18:45] <Bob> i ded it the right way
#2282 [18:45] <mattym> Bob, Reload the game and check ingame.
#2283 [18:45] <Bob> ok
#2284 [18:45] <Dazzle001> 192.168.1.4
#2285 [18:45] <pie_flavor> Bob: still not showing
#2286 [18:45] <mattym> pie_flavor, It is for me
#2287 [18:45] <mattym> Dazzle001, And that is for your computer right?
#2288 [18:45] <pie_flavor> mattym: im on mcuuid.net
#2289 [18:46] <Dazzle001> yes
#2290 [18:46] <mattym> Dazzle001, And you are the host?
#2291 [18:46] <Dazzle001> yes
#2292 [18:46] * Smileface [Smileface@notlogged] has joined #minecrafthelp
#2293 [18:46] <mattym> Dazzle001, Start a world, open to LAN, and copy down the port number it gives you.
#2294 [18:46] <Bob> wait can you guys tell me how you checked my skin
#2295 [18:46] <mattym> Dazzle001, Then have the other computer try to connect to 192.168.1.4:Port
#2296 [18:47] <Bob> thanks guys it worked
#2297 [18:47] <Bob> bye
#2298 [18:48] <Dazzle001> ill try it again
#2299 [18:50] * homie [homie@notlogged] has joined #minecrafthelp
#2300 [18:50] * carlosbrian [carlosbrian@notlogged] has joined #minecrafthelp
#2301 [18:51] <homie> hi, my friend and i got Xbox live about 4 days ago and been playing on mcpe with it since then, yesturday we were unable to join eachothers worlds anymore like we could 2 days ago.
#2302 [18:51] * carlosbrian [carlosbrian@notlogged] has quit. (Client Quit)
#2303 [18:52] <homie> it shows our worlds but it says "locating server" then just shows the backround to minecraft then says "unable to connect"
#2304 [18:52] <mattym> homie, From the main world selection menu, before you enter a world, make sure that the worlds settings allow it to be broadcast over xbox live
#2305 [18:53] <homie> how do i do that?
#2306 [18:53] <Dazzle001> Thank you for all your help im going to try to fiind maybe a more internal promblem nothing seems to work still but have a nice night!
#2307 [18:54] <homie> do you mean if im sighned into xbox live?
#2308 [18:54] <mattym> homie, Is the world being played on your device?
#2309 [18:54] * Dazzle001 [Dazzle001@notlogged] has quit. (Quit: Web client closed)
#2310 [18:54] <homie> yes my iphone.
#2311 [18:54] <BySebasGamer> Install mcleaks once and no longer let me start my account in minecraft.net and in the launcher how do I fix it?
#2312 [18:55] <mattym> homie, Go to the world selection scree, and hit the edit symbol which looks like a pencil next to the world you are trying to play in
#2313 [18:55] <homie> okay
#2314 [18:55] <BySebasGamer> Install mcleaks once and no longer let me start my account in minecraft.net and in the launcher how do I fix it?
#2315 [18:55] <mattym> homie, Im the menu it opens, looks for Multiplayer
#2316 [18:55] <mattym> ??> BySebasGamer win/hosts/edit
#2317 [18:55] <Absol> BySebasGamer: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2318 [18:55] <Absol> BySebasGamer: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2319 [18:55] <homie> okay evrething checked
#2320 [18:56] <mattym> homie, Were they all already on?
#2321 [18:56] <homie> yes
#2322 [18:56] <pie_flavor> BySebasGamer: And change your Mojang password, since you've just sent it to the MCLeaks servers
#2323 [18:56] <homie> hmm maybe its my friends that are not checked?
#2324 [18:56] * iBurke_ [iBurke_@notlogged] has quit. (Quit: Web client closed)
#2325 [18:57] <mattym> homie, It shouldnt matter if you are the one hosting the world.
#2326 [18:57] <homie> oh ok
#2327 [18:57] <mattym> homie, You may both want to try signing out of xbox live in MCPE
#2328 [18:58] <mattym> homie, Then log back in and try inviting your friend again.
#2329 [18:58] <homie> we already tried taht
#2330 [18:58] <homie> that*
#2331 [18:58] <mattym> homie, Then you may want to check in the forums to see if anyone has had a similar issues.
#2332 [18:58] <homie> OK
#2333 [18:58] <homie> ok**
#2334 [18:59] <homie> what should i be searching forÉ
#2335 [19:01] <mattym> homie, Look through this forum, if you cannot find an issue similar to yours, make a post about your issue. http://www.minecraftforum.net/forums/support/minecraft-pocket-edition-support
#2336 [19:03] * Fishtothemarket [Fishtothemarket@notlogged] has joined #minecrafthelp
#2337 [19:04] <Fishtothemarket> Hello?
#2338 [19:05] <BySebasGamer> I opened the file and the only thing inside it is this 137.74.166.76 authserver.mojang.com 137.74.166.76 sessionserver.mojang.com What do I change?
#2339 [19:05] <pie_flavor> BySebasGamer: You need to delete both of those lines, and save the file.
#2340 [19:06] <Fishtothemarket> I downloaded Minecraft and When I opened it worked normally, but when creating a world it exit out and back in my PC screen. It said Java and other stuff but I don't know what is happening
#2341 [19:06] <pie_flavor> ??> Fishtothemarket launcher/crash-log
#2342 [19:06] <Absol> Fishtothemarket: We need to see your crash log, which appears after a crash.
#2343 [19:06] <Absol> Fishtothemarket: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2344 [19:09] <homie> on minecraft forms found an issue like mine but there was no answer to it just people saying `have this problem too``
#2345 [19:09] * mpapa7402 [mpapa7402@notlogged] has joined #minecrafthelp
#2346 [19:09] <mpapa7402> hi anyone there
#2347 [19:09] <pie_flavor> homie: Then I guess you'll just have to wait for people to fix it.
#2348 [19:10] <pie_flavor> mpapa7402: Yes, about a hundred or so.
#2349 [19:10] <mpapa7402> ok
#2350 [19:10] <homie> okay.
#2351 [19:10] * Lori_ [Lori_@notlogged] has quit. (Quit: Web client closed)
#2352 [19:10] * BySebasGamer [BySebasGamer@notlogged] has quit. (Ping timeout: 195 seconds)
#2353 [19:10] <mpapa7402> so i accidentally deleted my email for my code for the free minecraft windows 10 and now i cant redeem it
#2354 [19:11] <mpapa7402> is there a way that mojang can send me the email again
#2355 [19:11] <pie_flavor> mpapa7402: What email provider do you use? There's usually a way to undelete emails.
#2356 [19:11] <mpapa7402> it was either on yahoo or gmail
#2357 [19:12] <pie_flavor> mpapa7402: Yes, both of them have an undelete feature. Anything you deleted in the past 30 days should still be accessible
#2358 [19:12] <mpapa7402> well i deleted it like in august
#2359 [19:12] * Madhonks [Madhonks@notlogged] has joined #minecrafthelp
#2360 [19:12] <Fishtothemarket> Paste.ubuntu.com/23731017/
#2361 [19:13] <pie_flavor> ??> Fishtothemarket tools/hjt
#2362 [19:13] <Absol> Fishtothemarket: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2363 [19:13] <mattym> mpapa7402, They dont email them, its redeemable through your account on mojang.com
#2364 [19:13] <Absol> Fishtothemarket: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2365 [19:13] <pie_flavor> oh yeah
#2366 [19:13] <Madhonks> Madhonks
#2367 [19:13] * Madhonks [Madhonks@notlogged] has quit. (Client Quit)
#2368 [19:13] <pie_flavor> pie_flavor
#2369 [19:13] <mattym> mpapa7402, If that code says its already been redeemed, check and Microsoft Store accounts you have, otherwise there isnt anything you can do.
#2370 [19:14] <mpapa7402> ik i did that
#2371 [19:14] * bobconcernedfornina [bobconcernedfornina@notlogged] has joined #minecrafthelp
#2372 [19:14] <mpapa7402> i tried microsoft support but they said they need proof that i got an email with the code
#2373 [19:14] <bobconcernedfornina> hey
#2374 [19:14] <bobconcernedfornina> does anyone here know if theres any way to find ip login information for your account
#2375 [19:15] <bobconcernedfornina> like logs for the ip's that have logged in
#2376 [19:15] <bobconcernedfornina> to it
#2377 [19:15] <mattym> mpapa7402, Like I said, if its not on your Microsoft Store account, nothing you can do. Two different systems handled the redemption and issuing of those codes, so you wont be able to recover it.
#2378 [19:16] <pie_flavor> bobconcernedfornina: no
#2379 [19:16] <mpapa7402> what if i took a screenshot of my account showing the code and sent it to microsoft
#2380 [19:16] <bobconcernedfornina> ugh
#2381 [19:16] <bobconcernedfornina> damn
#2382 [19:16] <mattym> mpapa7402, You would need to ask them.
#2383 [19:16] <mpapa7402> ok thks for the help
#2384 [19:16] <mpapa7402> bye
#2385 [19:19] * bobconcernedfornina [bobconcernedfornina@notlogged] has quit. (Ping timeout: 195 seconds)
#2386 [19:21] <Fishtothemarket> I downloaded the program and I accepted it, but does it show my downloads only?
#2387 [19:21] <pie_flavor> Fishtothemarket: I'm not sure what you mean. Just follow the instructions you were given.
#2388 [19:22] * Daddy_ [Daddy_@notlogged] has joined #minecrafthelp
#2389 [19:22] <Fishtothemarket> I mean is it safe?
#2390 [19:23] <pie_flavor> Fishtothemarket: Yes.
#2391 [19:23] <Daddy_> I have my username for minecraft but I forgot my password and email. What can I do in order to gain access to my account?
#2392 [19:23] <pie_flavor> ??> Daddy_ account/send-email
#2393 [19:23] <Absol> Daddy_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2394 [19:23] <Absol> Daddy_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2395 [19:24] <Fishtothemarket> Paste.ubuntu.com/23731117
#2396 [19:26] * jnelmark [jnelmark@notlogged] has joined #minecrafthelp
#2397 [19:27] <jnelmark> Hello i need help getting my email for my minecraft account
#2398 [19:27] * iB [iB@notlogged] has joined #minecrafthelp
#2399 [19:27] <pie_flavor> ??> Fishtothemarket av/mcafee
#2400 [19:27] <Absol> Fishtothemarket: McAfee anti-virus is a terrible virus protection solution, and was even abandoned by its creator John McAfee.
#2401 [19:27] <Absol> Fishtothemarket: It is known to cause all sorts of connection problems, and is recommended to be removed and replaced with another solution such as Avast! anti-virus.
#2402 [19:27] <pie_flavor> ??> Fishtothemarket av/mcafee/uninstall
#2403 [19:27] <Absol> Fishtothemarket: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#2404 [19:28] <pie_flavor> Fishtothemarket: It is also likely that your install of Avast! is broken. Try uninstalling and reinstalling it.
#2405 [19:28] <Fishtothemarket> Wait so this was causing the problems?
#2406 [19:28] * Daddy_ [Daddy_@notlogged] has quit. (Ping timeout: 195 seconds)
#2407 [19:28] <pie_flavor> Fishtothemarket: Avast is likely the culprit here, but McAfee should just be removed on general principle.
#2408 [19:29] <pie_flavor> Fishtothemarket: Also, multiple antivirus programs is a bad idea.
#2409 [19:29] <jnelmark> Hello i need help getting my email for my minecraft account
#2410 [19:29] <pie_flavor> jnelmark: What do you mean?
#2411 [19:29] <jnelmark> i forgot my email to my minecraft account
#2412 [19:29] <jnelmark> i have so many
#2413 [19:29] <pie_flavor> ??> jnelmark account/forgot-email
#2414 [19:29] <Absol> jnelmark: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#2415 [19:30] <Fishtothemarket> so how do I remove the anti viruses progams?
#2416 [19:30] <mattym> Fishtothemarket, Use the tool Absol linked to remove McAfee
#2417 [19:30] <pie_flavor> Fishtothemarket: This tool http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp is used to uninstall McAfee.
#2418 [19:31] <pie_flavor> Fishtothemarket: For Avast, you'd just do a standard uninstall through Control Panel.
#2419 [19:32] <Fishtothemarket> Okay so done now what?
#2420 [19:33] <pie_flavor> Fishtothemarket: You ran the tool?
#2421 [19:34] * jnelmark [jnelmark@notlogged] has quit. (Quit: Web client closed)
#2422 [19:34] <Fishtothemarket> I used the tool
#2423 [19:36] <pie_flavor> Fishtothemarket: Now go to Control Panel, Programs and Features/Uninstall a Program, find Avast! in the list, and uninstall it.
#2424 [19:36] <Fishtothemarket> Mcafee is removed
#2425 [19:36] <Fishtothemarket> Okay
#2426 [19:36] * cvkid007 [cvkid007@notlogged] has joined #minecrafthelp
#2427 [19:37] <cvkid007> Im looking for a way to recover my account I have my transaction number
#2428 [19:37] <iB> ??> cvkid007 account/send-email
#2429 [19:37] <Absol> cvkid007: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2430 [19:37] <Absol> cvkid007: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2431 [19:38] <cvkid007> Thank you!
#2432 [19:38] * iB tips hat.
#2432 [19:38] * NinjaP [NinjaP@notlogged] has joined #minecrafthelp
#2433 [19:39] <NinjaP> My security questions has not come yet to my inbox and it has been more then a month please help
#2434 [19:39] <iB> NinjaP: Can you login to account.mojang.com/me?
#2435 [19:39] <NinjaP> It always says what are your security questions and i forgot them
#2436 [19:40] <iB> ??> account/send-email
#2437 [19:40] * Zach [Zach@notlogged] has joined #minecrafthelp
#2438 [19:40] <Fishtothemarket> Okay Avast and McAfee are gone
#2439 [19:40] <pie_flavor> Fishtothemarket: Now restart your computer and try Minecraft again.
#2440 [19:40] <pie_flavor> Fishtothemarket: If Minecraft works, you can reinstall Avast!.
#2441 [19:40] <NinjaP> You need my email you say?
#2442 [19:40] * Zach is now known as Guest72162
#2443 [19:41] <iB> ??> NinjaP account/send-email
#2444 [19:41] <Fishtothemarket> Okay
#2445 [19:41] <Absol> NinjaP: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2446 [19:41] <Absol> NinjaP: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2447 [19:41] <Guest72162> Hello I change my name and I change back asap
#2448 [19:41] <iB> ??> Guest72162 ask/wtf
#2449 [19:42] <Absol> Guest72162: Please form your question in the form of a question. Whatever you just said was unclear.
#2450 [19:42] <Guest72162> Ok I need to change my name back fast can u help
#2451 [19:42] <pie_flavor> Guest72162: Why
#2452 [19:43] <Fishtothemarket> Once I restart does that mean I can play Singleplayer and join servers?
#2453 [19:43] <pie_flavor> Fishtothemarket: Probably. Only way to find out is to do it.
#2454 [19:43] <pie_flavor> Fishtothemarket: If it doesn't, come back here.
#2455 [19:43] * cvkid007 [cvkid007@notlogged] has quit. (Quit: Web client closed)
#2456 [19:43] <Guest72162> Because I am staff on this server and they don't believe me it me
#2457 [19:43] <Fishtothemarket> Okay my PC restarted going to minecraft
#2458 [19:43] <pie_flavor> Guest72162: What version of Minecraft is it?
#2459 [19:44] <Guest72162> Pc
#2460 [19:44] <pie_flavor> Guest72162: Version? 1.10, 1.11, etc?
#2461 [19:44] <Guest72162> 1.8.8
#2462 [19:44] <pie_flavor> Guest72162: What's your current username?
#2463 [19:44] <NinjaP> Absol I clicked the link that said send instructions to (email) on the 20th of december it says they are reply to emails from the 27th
#2464 [19:45] <pie_flavor> NinjaP: Did you provide your transaction ID?
#2465 [19:45] <NinjaP> No I did not get that part can you instruct me through it?
#2466 [19:45] <Guest72162> Really I forget the numbers
#2467 [19:45] <pie_flavor> Guest72162: What's your username?
#2468 [19:45] <iB> ??> NinjaP account/trans-id
#2469 [19:45] <Absol> NinjaP: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#2470 [19:45] <NinjaP> Okay thank you
#2471 [19:45] <pie_flavor> NinjaP: On the page, there's a link _right there_ that tells you how to do it
#2472 [19:45] <pie_flavor> NinjaP: why did you not click it?
#2473 [19:46] <Guest72162> Hold on brb
#2474 [19:46] <NinjaP> Because it told me to go back to my recent emails or something and I did not get all it was saying I need someone else to explain it to me better
#2475 [19:47] <pie_flavor> NinjaP: The page linked is the exact one that you already read, then.
#2476 [19:47] <pie_flavor> NinjaP: Nobody is going to walk you through reading a set of instructiosn.
#2477 [19:48] <iB> ?? scold/directions
#2478 [19:48] <Absol> scold/directions: The instructions you are given by the volunteers here are intended to find the shortest route between your problem and its solution. We do our best to make our directions clear even to those not expert with computer use, but some basic competency is still required. If you lack it, find someone who does not, whom we can work with.
#2479 [19:49] <Fishtothemarket> it didn't work
#2480 [19:49] <pie_flavor> Fishtothemarket: McAfee is uninstalled, Avast is uninstalled?
#2481 [19:50] <pie_flavor> Fishtothemarket: And are you sure you completely restarted your computer? Because you never left chat.
#2482 [19:50] <Fishtothemarket> When I restarted it didn't respond, and I waited it worked normally, when I clicked a world the music ended and just creating terrain and it went back to the launcher
#2483 [19:51] <pie_flavor> Fishtothemarket: Are you talking to us on the same computer that has the problem?
#2484 [19:51] <NinjaP> Yeah well I am looking for the email through my spam, junk and inbox but I do not see the email I am suppose to find for the Transaction ID
#2485 [19:51] <Fishtothemarket> No I'm using my phone
#2486 [19:51] <pie_flavor> NinjaP: If you don't have the email, then you would go to the section of the page designated for those who don't have the email.
#2487 [19:51] <pie_flavor> Fishtothemarket: Can we get a new crash report through paste.ubuntu.com?
#2488 [19:52] <Fishtothemarket> Okay
#2489 [19:53] <NinjaP> Okay so it says to contact people at help@skrill.com
#2490 [19:53] <iB> Then do so...
#2491 [19:53] <pie_flavor> NinjaP: Then contact the people at help@skrill.com.
#2492 [19:53] <iB> During business hours, they replied in two hours to me today.
#2493 [19:53] <pie_flavor> NinjaP: The instructions are right there. There is next to nothing we can actually help you with at this stage. Just follow the instructions.
#2494 [19:54] * Reyeschubs [Reyeschubs@notlogged] has joined #minecrafthelp
#2495 [19:54] <Reyeschubs> I need help
#2496 [19:54] <Fishtothemarket> Paste.ubuntu.com/23731225
#2497 [19:54] <iB> ??> Reyeschubs ask
#2498 [19:54] <Absol> Reyeschubs: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#2499 [19:54] <Absol> Reyeschubs: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#2500 [19:54] <Fishtothemarket> Forgot to put a / In the end
#2501 [19:55] <pie_flavor> Fishtothemarket: Interesting. Can we get a new HJT report?
#2502 [19:55] <Fishtothemarket> Sure
#2503 [19:56] <Reyeschubs> Can you make your mountain minecraft world into a superflat world after you have already built stuff in it
#2504 [19:56] <Reyeschubs> On xbox
#2505 [19:56] * NinjaP [NinjaP@notlogged] has quit. (Ping timeout: 195 seconds)
#2506 [19:56] <pie_flavor> Reyeschubs: Weren't you here yesterday with the exact same question?
#2507 [19:57] * Zach [Zach@notlogged] has joined #minecrafthelp
#2508 [19:57] <Zach> I am back
#2509 [19:57] <iB> Hi back, welcome back.
#2510 [19:57] * Zach is now known as Guest45970
#2511 [19:57] <Reyeschubs> 2 days ago but i just wNted to try again and see if someone else knew
#2512 [19:57] <pie_flavor> Guest45970: So what is your username?
#2513 [19:57] <Guest45970> Really78
#2514 [19:58] <pie_flavor> Reyeschubs: The answer is no, and I even explained to you why.
#2515 [19:58] <Guest45970> Y
#2516 [19:58] <pie_flavor> Reyeschubs: What you are asking requires file manipulation. Minecraft Xbox does not have modifiable files.
#2517 [19:58] <iB> ??> Guest45970 irc/multitasking/!
#2518 [19:58] <Absol> Guest45970: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#2519 [19:58] <Absol> Guest45970: Don't respond to messages directed at other people. It is incredibly irritating; if you do it you will be reprimanded, then kicked.
#2520 [19:58] * Reyeschubs [Reyeschubs@notlogged] has quit. (Client Quit)
#2521 [19:59] <Fishtothemarket> Paste.ubuntu.com/23731257
#2522 [19:59] <pie_flavor> Guest45970: And let me guess, the username that people don't believe you are is redbull56?
#2523 [20:01] <pie_flavor> Guest45970: Just send them to this page: https://mcuuid.net/?q=Really78
#2524 [20:01] <iB> ??> Fishtothemarket av/adwcleaner
#2525 [20:01] <Absol> Fishtothemarket: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#2526 [20:01] <Absol> Fishtothemarket: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#2527 [20:01] <pie_flavor> Guest45970: It clearly says that you were redbull56 until you changed your name to Really78.
#2528 [20:05] <Fishtothemarket> Is it safe to download?
#2529 [20:05] <pie_flavor> Fishtothemarket: If Absol tells you anything, it's automatically true.
#2530 [20:05] <iB> Yes - we will never take you to malicious sites.
#2531 [20:05] <pie_flavor> Fishtothemarket: He's an infobot, invoked by ??> commands.
#2532 [20:05] <Fishtothemarket> Okay then.
#2533 [20:05] <pie_flavor> ?? bot
#2534 [20:06] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#2535 [20:07] <Fishtothemarket> Okay so I press clean when it's done with the scan?
#2536 [20:07] <pie_flavor> Fishtothemarket: Yes.
#2537 [20:07] <pie_flavor> Fishtothemarket: Then restart the computer
#2538 [20:08] * Cogito3Numbers [Cogito3Numbers@notlogged] has joined #minecrafthelp
#2539 [20:08] <Fishtothemarket> 141 threats?! Wow
#2540 [20:08] <Fishtothemarket> I'm no good with Pcs I just didn't know what I was downloading.
#2541 [20:09] <Cogito3Numbers> Hello, I am having some problems with my minecraft account running? apparently my drivers are outdated but no problems can be found. I have my Ubuntu copy of my DxDiag anyone help me out please?
#2542 [20:09] <Cogito3Numbers> I do have skype
#2543 [20:09] <thgilfodrol> Cogito3Numbers: paste the link here
#2544 [20:09] <Cogito3Numbers> http://paste.ubuntu.com/23731304/
#2545 [20:10] <pie_flavor> Cogito3Numbers: Unfortunately, your graphics card isn't supported on Windows 8.1. You'll need to reinstall your previous version of Windows or use a different computer.
#2546 [20:10] <iB> Lord_Ralex: Can we get a factoid for that ^
#2547 [20:11] <Cogito3Numbers> How would I reinstall my previous version of Windows?
#2548 [20:11] <pie_flavor> Cogito3Numbers: You'd be best off taking it to a PC repair store
#2549 [20:11] <pie_flavor> Cogito3Numbers: And the lowest supported version for your card is Windows 7
#2550 [20:11] <Cogito3Numbers> So pretty much my windows key is cracked?
#2551 [20:12] <Cogito3Numbers> If I were to go and downgrade to windows 7 would that work?
#2552 [20:12] <pie_flavor> Cogito3Numbers: Yes. You need to downgrade to 7.
#2553 [20:13] <Cogito3Numbers> Thats not that hard, and that is all I really need to do?
#2554 [20:13] <pie_flavor> Yes.
#2555 [20:13] <Cogito3Numbers> Well, I thank you for your time, hopefully it works and if not ill come back and try for more advice if that is all good?
#2556 [20:14] <Fishtothemarket> Okay it's restarting
#2557 [20:15] <Fishtothemarket> I just hope this works
#2558 [20:15] * BlackPhedora [BlackPhedora@notlogged] has joined #minecrafthelp
#2559 [20:15] <BlackPhedora> how do i find a passcode to a server on the pc edition?
#2560 [20:15] <pie_flavor> BlackPhedora: What do you mean by a passcode to a server?
#2561 [20:16] * Guest101 [Guest101@notlogged] has joined #minecrafthelp
#2562 [20:16] <BlackPhedora> i joined a server called Radriar, and when i get in, it says i need a passcode.
#2563 [20:16] <thgilfodrol> sounds like a cracked server
#2564 [20:16] <iB> Sounds like the server is in offline mode. We do not support this.
#2565 [20:17] <BlackPhedora> how do i join a free public server then?
#2566 [20:17] <iB> Google it
#2567 [20:17] <pie_flavor> BlackPhedora: You find a server.
#2568 [20:17] <iB> "Minecraft servers"
#2569 [20:17] <BlackPhedora> where do i go to find a server
#2570 [20:17] <iB> Google. It.
#2571 [20:17] <Fishtothemarket> Okay going into minecraft
#2572 [20:17] <pie_flavor> BlackPhedora: google
#2573 [20:18] * KillAuraEngaged [KillAuraEngaged@notlogged] has joined #minecrafthelp
#2574 [20:19] <KillAuraEngaged> How to get a product that was already paid for?
#2575 [20:20] * jjs999jjs [jjs999jjs@notlogged] has quit. (Quit: Leaving)
#2576 [20:20] <pie_flavor> KillAuraEngaged: What?
#2577 [20:20] <BlackPhedora> what did you pay for?
#2578 [20:20] <Fishtothemarket> It didn't work
#2579 [20:21] <BlackPhedora> What did you pay for?
#2580 [20:21] <KillAuraEngaged> Paid $80 for top rank on the 26th of December and still have not received it
#2581 [20:21] <Fishtothemarket> Back in the crash screen
#2582 [20:21] <Lord_Ralex> KillAuraEngaged, take it up with that server
#2583 [20:21] * Jw [Jw@notlogged] has joined #minecrafthelp
#2584 [20:21] <Lord_Ralex> Mojang does not sell stuff like that, and will not help you with it.
#2585 [20:21] <pie_flavor> KillAuraEngaged: We don't control that, it's entirely controlled by the server.
#2586 [20:21] <BlackPhedora> ask a minecraft support person
#2587 [20:21] <KillAuraEngaged> Top rank for goodness planet
#2588 [20:21] <pie_flavor> BlackPhedora: that is the exact opposite of what was just said
#2589 [20:22] <Lord_Ralex> KillAuraEngaged, take it up with that server
#2590 [20:22] <Fishtothemarket> I restarted my PC and it didn't work
#2591 [20:22] <KillAuraEngaged> Do you have their link?
#2592 [20:22] <Guest101> I have forgotten my security questions and the email mojang was suppose to send never appeared in my inbox it was suppose to be in there on the 12/24/16 and apparently mojang is currently replying to the support requests from 12/27/16
#2593 [20:22] <Lord_Ralex> KillAuraEngaged, you will have to find it yourself, I'd assume that server has some site
#2594 [20:22] <mattym> ??> Fishtothemarket av/malwarebytes
#2595 [20:22] <Absol> Fishtothemarket: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#2596 [20:22] <Absol> Fishtothemarket: Download it here: http://www.malwarebytes.org/
#2597 [20:22] <BlackPhedora> power off your computer and turn it back on
#2598 [20:22] <mattym> Fishtothemarket, Try the new tool from Absol
#2599 [20:22] * Lord_Ralex kicked BlackPhedora from #minecrafthelp (Reason: lackPhedora :BlackPhedora)
#2600 [20:23] <pie_flavor> KillAuraEngaged: It's not controlled by anyone except that server, and that's final.
#2601 [20:23] <mattym> Fishtothemarket, Once again run a Full Scan, then let it take whatever actions it wants to for the issues it finds.
#2602 [20:23] <pie_flavor> KillAuraEngaged: Also, if it was supposed to affect gameplay, then it was illegal for them to sell it in the first place.
#2603 [20:23] <KillAuraEngaged> My kid plays on this site and it seems like bullshit to me
#2604 [20:23] <Absol> KillAuraEngaged: Please keep it civil
#2605 [20:23] <pie_flavor> KillAuraEngaged: Again, we can't control anything. We can't fix anything.
#2606 [20:23] <KillAuraEngaged> I will go through paypal
#2607 [20:23] * Minecraft [Minecraft@notlogged] has joined #minecrafthelp
#2608 [20:24] <pie_flavor> KillAuraEngaged: What constitutes a 'purchase', what it is, what it does, anything at all, is entirely defined by the server.
#2609 [20:24] <Guest101> Hello? Can anyone respond ??
#2610 [20:24] <pie_flavor> Minecraft: Hello BlackPhedora. Just letting you know, your IP is public when you log in.
#2611 [20:24] * Minecraft is now known as Guest96607
#2612 [20:24] <pie_flavor> Guest101: Same to you, NinjaP.
#2613 [20:24] <pie_flavor> So we can see both of you just changed your name and tried again
#2614 [20:24] * Guest101 [Guest101@notlogged] has quit. (Quit: Web client closed)
#2615 [20:25] * Jw [Jw@notlogged] has quit. (Ping timeout: 195 seconds)
#2616 [20:26] <Guest96607> so?
#2617 [20:26] <pie_flavor> Guest96607: So you really think it's intelligent to just rename yourself after you got kicked and come back again?
#2618 [20:27] <Guest96607> you cant kick me out if i need help
#2619 [20:27] <Lord_Ralex> We can if we want. You have the privilege to being here, not a right.
#2620 [20:27] <iB> BEING IN THIS CHANNEL IS A PRIVILEGE, NOT A RIGHT! The channel is run by community volunteers. We have no obligation to help you or allow you in our channel. (Taken from rules)
#2621 [20:27] * KillAuraEngaged [KillAuraEngaged@notlogged] has quit. (Ping timeout: 195 seconds)
#2622 [20:27] <Guest96607> ok im sorry
#2623 [20:28] <pie_flavor> Guest96607: Also, your 'help' was already answered.
#2624 [20:28] <pie_flavor> Guest96607: The given answer was 'google it'.
#2625 [20:28] <Guest96607> THATS NOT A GOOD ANSWER
#2626 [20:28] <GreyVulpine> Seriously?
#2627 [20:28] <pie_flavor> Guest96607: Well, like we _just said_, we have no control over servers.
#2628 [20:29] <pie_flavor> Guest96607: If they want a 'passcode', then they can require one.
#2629 [20:29] <pie_flavor> Guest96607: So, in response to your follow-up question of how to find another server,
#2630 [20:29] <pie_flavor> Guest96607: 'google it'.
#2631 [20:29] <Guest96607> i am and it isnt working when i type in the info in the server join
#2632 [20:29] <GreyVulpine> Guest96607 - What more do you want from us? We don't know what servers you like to play on. We can't force you to play on a particular server. There are hundreds of thousands of servers out there. Google one yourself.
#2633 [20:30] <GreyVulpine> Guest96607 - Give us an example
#2634 [20:30] <Fishtothemarket> I downloaded and let it run but can this actually work?
#2635 [20:30] <Guest96607> http://minecraft-server-list.com/server/284534/
#2636 [20:30] <Guest96607> i went to this site
#2637 [20:30] <iB> Fishtothemarket: Only one way to find out
#2638 [20:30] <pie_flavor> Fishtothemarket: It does if you believe in it hard enough.
#2639 [20:30] <Guest96607> and i typed in the info and it didnt work
#2640 [20:30] <Lord_Ralex> Explain how it did not work
#2641 [20:31] <GreyVulpine> What info did you type in?
#2642 [20:31] <Guest96607> it said Server not found
#2643 [20:31] <Guest96607> the ip address and the server name
#2644 [20:31] <GreyVulpine> And what ip addrress did you use?
#2645 [20:31] <Guest96607> it didnt give me a port to put in
#2646 [20:31] * osuka_ [osuka_@notlogged] has quit. (Quit: Couldn't come up with a part & quit message. This is my part & quit message.)
#2647 [20:31] <Guest96607> mineheroes.net was my ip
#2648 [20:31] * Adam [Adam@notlogged] has joined #minecrafthelp
#2649 [20:32] * Adam is now known as Guest63476
#2650 [20:32] <GreyVulpine> Works fine here. Did you spell it correctly?
#2651 [20:32] <GreyVulpine> What is the exact error you get?
#2652 [20:32] <Guest63476> When i try to play a downgraded version of minecraft it just crahses as soon as i play any world
#2653 [20:33] <mattym> ??> Guest63476 launcher/crash-log
#2654 [20:33] <Absol> Guest63476: We need to see your crash log, which appears after a crash.
#2655 [20:33] <Absol> Guest63476: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2656 [20:33] * Smileface [Smileface@notlogged] has quit. (Quit: ( www.nnscript.com :: NoNameScript 4.22 :: www.esnation.com ))
#2657 [20:34] <Guest96607> http://minecraft-server-list.com/server/284534/ i went to that page, typed in the ip adress, which is mineheroes.net and pressed play
#2658 [20:34] <Guest96607> do you know what the server name on that page is?
#2659 [20:35] <pie_flavor> Guest96607: It doesn't matter - the Name field is meaningless, used to identify them in your server list.
#2660 [20:35] * osuka_ [osuka_@notlogged] has joined #minecrafthelp
#2661 [20:35] <Guest96607> you need a server name or else it doesnt work
#2662 [20:35] <Guest96607> and a port
#2663 [20:35] <Lord_Ralex> you do not need ports
#2664 [20:35] <Guest63476> http://paste.ubuntu.com/23731462/
#2665 [20:35] <GreyVulpine> Guest96607 - Port's optional. Game assumes 25565 unless otherwise specified
#2666 [20:36] <GreyVulpine> Guest96607 - game name doesn't matter. You could name all your servers after greek gods if you wish, it's only for your benefit so you can distinguish between servers yourself.
#2667 [20:36] <Lord_Ralex> and the "server name" on the screen is just for you, it is anything you want
#2668 [20:36] <Guest96607> what do i use for the sever name then?
#2669 [20:36] <Guest96607> OHHHHH ok
#2670 [20:36] <Guest96607> thanks
#2671 [20:37] <mattym> Guest63476, Did you recently change to an older version of the game?
#2672 [20:37] <Guest63476> I am just trying to downgrade through the llancher
#2673 [20:37] <Guest63476> lancher*^
#2674 [20:37] <Guest96607> it says 'unable to connect to world'
#2675 [20:38] <mattym> Guest63476, You are getting the error cause a value in your options file cant be used in the older version.
#2676 [20:38] <Guest63476> what value? what options file?
#2677 [20:38] <mattym> Guest63476, You can either set that profile to use its own game directory, or delete the options.txt file from your .minecraft directory.
#2678 [20:39] <Guest63476> ok, Thanks!!
#2679 [20:39] <Guest63476> do you guys get paid for this?
#2680 [20:39] <mattym> Guest63476, Nope
#2681 [20:39] <Guest63476> damn why do you do it?
#2682 [20:39] <mattym> Why not.
#2683 [20:39] <Guest63476> i dunnoh, thanks dude!
#2684 [20:40] <Fishtothemarket> After scanning what do I do?
#2685 [20:41] <mattym> Fishtothemarket, When its done it should give you some sort of option to clean or otherwise take care of the issues it found.
#2686 [20:41] <Guest63476> where do i find the options folder?
#2687 [20:41] <mattym> Guest63476, Its a file
#2688 [20:41] <Guest63476> wherE?
#2689 [20:41] <pie_flavor> Guest63476: Do you know how to find your .minecraft folder?
#2690 [20:41] <iB> ??> Guest63476 options/delete
#2691 [20:41] <Absol> Guest63476: You may need to reset your Minecraft settings to default. To do so, open your .minecraft directory and delete the file called options.txt.
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#2693 [20:42] <Guest63476> where is the .minecraft folder?
#2694 [20:42] <pie_flavor> Guest63476: Are you on Windows or Mac?
#2695 [20:42] <mattym> Guest63476, From the launcher profile editor, hit Open Game Dir button
#2696 [20:42] <pie_flavor> Or thath
#2697 [20:42] * osuka_ [osuka_@notlogged] has joined #minecrafthelp
#2698 [20:43] <Guest63476> ohh right roaming got it
#2699 [20:43] <Guest63476> wow, thanks heaps everyone, didnt expect this much help the site looked dodgy
#2700 [20:45] <Fishtothemarket> Okay I restarted it and do I go to minecraft and see if it worked?
#2701 [20:46] <pie_flavor> Fishtothemarket: Yep
#2702 [20:46] <pie_flavor> Guest63476: Mojang officially recommends us, as they have no tech support of their own.
#2703 [20:47] <Guest63476> Look i assume most of you get very little credit, which is too bad as you are all gods
#2704 [20:47] <pie_flavor> Guest63476: The site itself may look dodgy, but it's just an embedded IRC client. The actual help is the EsperNet IRC channel #minecrafthelp.
#2705 [20:47] <Andrio> It does?
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#2708 [20:48] <pie_flavor> Andrio: IDK, pandering
#2709 [20:48] <Andrio> mm
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#2713 [20:56] <ZackRagu> I need help
#2714 [20:56] <pie_flavor> with what
#2715 [20:57] <ZackRagu> With a problem buying minecraft on Microsoft and trying to link it to a mojang account
#2716 [20:57] <pie_flavor> what do you mean buying minecraft on microsoft
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#2718 [20:58] <ZackRagu> I just bought minecraft on Microsoft store and I now face a problem linking it to a mojang account
#2719 [20:58] <ZackRagu> Is there even a possible way to link it to a mojang account
#2720 [20:59] <mattym> ZackRagu, No
#2721 [20:59] <mattym> ZackRagu, The version of the game on the MS Store is different.
#2722 [20:59] <pie_flavor> ZackRagu: Only Java edition is linked to your Mojang account.
#2723 [20:59] <pie_flavor> ZackRagu: Windows 10 Edition or Xbox Edition is linked to your Xbox Live account.
#2724 [21:00] <ZackRagu> So there no possible way of getting a mojang account with minecraft on it with my Microsoft account at all
#2725 [21:00] <ZackRagu> So there no possible way of getting a mojang account with minecraft on it with my Microsoft account at all
#2726 [21:00] * osuka_ [osuka_@notlogged] has left #minecrafthelp
#2727 [21:00] <pie_flavor> ZackRagu: Why do you want it on a Mojang account?
#2728 [21:00] <pie_flavor> ZackRagu: And no.
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#2735 [21:25] <iiAshAndSkies> I've changed my password a million times but it says i have the wrong password. what the heck is going on?
#2736 [21:26] <GreyVulpine> iiAshAndSkies - After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems to protect the account against brute force attacks to gain access. This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#2737 [21:27] <iiAshAndSkies> I have to wait until 1 am?
#2738 [21:27] <iiAshAndSkies> Lovely.
#2739 [21:27] <iiAshAndSkies> But the thing is - i never entered in my password wrong.
#2740 [21:27] <iiAshAndSkies> I even changed it three times
#2741 [21:28] <GreyVulpine> But if the account is locked out, any additional attempts to try or reset the password will continue to fail, and the lockout timer will reset each time
#2742 [21:28] <iiAshAndSkies> Oh
#2743 [21:28] <GreyVulpine> It's best to wait the lockout timer out, reset the password, and try it fresh
#2744 [21:28] <iiAshAndSkies> So I have to wait three hours?
#2745 [21:29] <pie_flavor> GreyVulpine: it's one hour now
#2746 [21:29] <pie_flavor> GreyVulpine: this is why i just use absol
#2747 [21:29] <iiAshAndSkies> Oh
#2748 [21:29] <iiAshAndSkies> So I have th wait one hour for the lock to be gone?
#2749 [21:29] <GreyVulpine> Hmm, yes.
#2750 [21:29] <iiAshAndSkies> Alright, isn't that long
#2751 [21:30] <iiAshAndSkies> Thank you I really got freaked out.
#2752 [21:31] * kinggoesgaming nods to GreyVulpine
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#2753 [21:36] <Sweetmama904> I purchared the city texture for ps4 and it's not working it still says trial
#2754 [21:37] <GreyVulpine> Tried restarting your ps4?
#2755 [21:37] <Sweetmama904> Yes
#2756 [21:39] <GreyVulpine> Tried restoring the licenses through the PS4?
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#2759 [21:40] <Sweetmama904> No how do you do that
#2760 [21:40] <GreyVulpine> Head to settings, then check out PSN for any license options
#2761 [21:41] <Sweetmama904> Okay thanks I would try it
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#2768 [22:00] <GhawalyMan58> Hi, when I bought and opened Minecraft, it said that I didn't own the app
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#2770 [22:01] <GhawalyMan58> Can you, buy chance, help me out?
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#2776 [22:36] <Recon_> Can i use a Xbox One Wireless/Wired controller for Minecraft Realm's? If so how do i set it up
#2777 [22:37] <mattym> Recon_, On what platform?
#2778 [22:37] <Recon_> PC
#2779 [22:38] <mattym> Recon_, The PC version does not natively support any controller, you would need to look into 3rd party apps to do so, and see what hardware they support.
#2780 [22:40] <Recon_> Do you have any idea what a good app would be? I'm sure i cant be the only person to want this.
#2781 [22:41] <mattym> Recon_, I would not know, and this channel does not support 3rd party software. You will need to find out on your own. A good starting place would probably be the forums.
#2782 [22:41] <Recon_> Thank you for the help.
#2783 [22:41] <Recon_> Thank you for the help.
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#2786 [22:43] <anna_> hi i need help with buying my realm i have tried everything and my Credit card info is correct and it keeps telling me to double check or my purchase is aborted
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#2788 [22:45] <Emersito> Trying to login into a minecraft server and it keeps saying "failed to connect server: java.net.connectException: connection refused. "What might be the issue?
#2789 [22:45] <GreyVulpine> Wrong IP? Server not not be running on that computer.
#2790 [22:45] <Emersito> We've tried 2 other computers and have the correct ip for it.
#2791 [22:46] <anna_> i'm trying to extend my realm and it won't work and ive been trying since yesterday. it's a macbook
#2792 [22:46] <GreyVulpine> Anna - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#2793 [22:47] <anna_> thanks
#2794 [22:48] <GreyVulpine> Emersito - Could you give me the ip address of the server?
#2795 [22:49] * Bob [Bob@notlogged] has joined #minecrafthelp
#2796 [22:51] <Bob> Trying to login to a server keep saying "failed to connect to server" and also "connection refused" anybody know maybe why?
#2797 [22:52] <GreyVulpine> As I've said, connection refused means that the ip address you put in, is not accepting connections from you.
#2798 [22:52] <GreyVulpine> Usually because the ip address is incorrect, or the server isn't running on that ip address
#2799 [22:53] <Bob> if the ip address is known for sure and it's still not working any idea with that?
#2800 [22:54] <GreyVulpine> Perhaps you're trying to access it through a VPN, the ip address is local, or the ip address could not be resolved to the same computer.
#2801 [22:55] <GreyVulpine> Lastly, the connection could just be blocked from your computer for some unknown reason. Though, that's unlikely unless you've earned some sort of ip ban from that server
#2802 [22:55] <GreyVulpine> If you would share that IP address with me, I could possibly make an educated guess.
#2803 [22:56] <Bob> 162.244.167.31:30446 its on version 1.11
#2804 [22:56] <GreyVulpine> Yeah, that's not working here either
#2805 [22:57] <GreyVulpine> You sure about that port?
#2806 [22:57] <Bob> Yes, just about 2 days ago we got on and played.
#2807 [22:57] <GreyVulpine> Is that a server you own? Rent?
#2808 [22:57] <GreyVulpine> Can any other computer connect to it right now?
#2809 [22:58] <Bob> No it can't and would it matter if it's rented or owned?
#2810 [22:59] <GreyVulpine> In short, yes. I'm just trying to determine if this is a server under your control, a server that you share with others, a co-located server, a VPS, or some other server that has a shared or dedicated connection somewhere
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#2812 [22:59] <GreyVulpine> Or if it's just a server that you normally play on, not under your control
#2813 [22:59] <Bob> My friend owns it paid for it, and we just know the ip address for it. He's tried it too and it's not working for him either.
#2814 [23:00] <GreyVulpine> Then you'll need him to talk to the provider.
#2815 [23:00] <GreyVulpine> Perhaps the server is down, or there some sort of issue on their end.
#2816 [23:01] <Bob> Mcprohosting?
#2817 [23:01] <GreyVulpine> I've tried it on a couple connections here, and neither will connect from my end. A 'Connection Refused' error is something server-side. The connection is being actively refused from the server. Nothing on your end.
#2818 [23:01] <GreyVulpine> Then you'll need your friend to contact MCprohosting
#2819 [23:09] <osuka> Bob are you sure the minecraft server is running on the vps?
#2820 [23:11] <osuka> because that'll definitely do it
#2821 [23:11] <Bob> What is a vps lol
#2822 [23:11] <osuka> virtual private server
#2823 [23:11] <osuka> I'll refer to your friend server as "vps" from here on out, and to the minecraft server software as "server"
#2824 [23:12] <osuka> is the server running on the vps? Because if it's not (eg has crashed for some reason), you'll get a connection refused error
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#2826 [23:16] <bob_> I got kicked out, but what's a ops?
#2827 [23:16] <bob_> vps
#2828 [23:17] <osuka> a vps is a virtual private server. I'll refer to your friend's server as "vps", and to minecraft server software as "server" from here on out
#2829 [23:17] <Andrio> A VPS is a server environment that shares the physical computer hardware with others
#2830 [23:17] <Andrio> and yeah, it stands for that.
#2831 [23:18] <bob_> okay but yes it does work just like 2 days ago we were on perfectly fine.
#2832 [23:18] <bob_> Nothing really changed
#2833 [23:18] <Andrio> Nothing changed, except that it's down?
#2834 [23:18] <osuka> if the server isn't running on the vps, you'll get a connection refused error
#2835 [23:18] <GreyVulpine> And now it doesn't work, so again, you'll need your friend to log in, see what's up. If it's not set up correctly or the server is down, your friend will need to contact MCProHosting
#2836 [23:18] <osuka> so if your server crashed on the vps, it's probably not listening on that port again
#2837 [23:19] <osuka> s/again/anymore/
#2838 [23:19] <ExtremeBot> osuka meant to say: so if your server crashed on the vps, it's probably not listening on that port anymore
#2839 [23:19] <osuka> sometimes I sense no maek
#2840 [23:20] <bob_> I contacted MCProHosting still waiting on them. If it's not running on the port is that due to anything with us? or MPH?
#2841 [23:21] <GreyVulpine> It's all MPH
#2842 [23:21] <osuka> It depends on whether you rent a VPS or a minecraft server
#2843 [23:21] <osuka> judging by the name of the hosting provider, I'm with GreyVulpine. Probably on them
#2844 [23:22] <bob_> It's a minecraft server.
#2845 [23:23] <Andrio> If it has 'Minecraft' in the name, it's probably just a Minecraft server
#2846 [23:23] <Andrio> except for MineOS.
#2847 [23:24] <bob_> well if its from MPH then I'm pretty sure it's a minecraft server.
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#2851 [23:41] <bamajoe411_FTB> hey peeps
#2852 [23:41] <bamajoe411> hey :D
#2853 [23:49] <pie_flavor> Andrio: www.minecraft.com
#2854 [23:50] <Chromaryu> kewl
#2855 [23:50] <Andrio> And then there's that.