#1 [08:31] <Chromaryu> ??> LoL ask/!
#2 [08:31] <Absol> LoL: Just ask your question.
#3 [08:31] <Chromaryu> (Andrio: too lazy)
#4 [08:31] <Andrio> But there was no target...
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#11 [08:44] <Bran> i have reset my password as i couldn't log in but i have deactivated my email so i can't use verify
#12 [08:45] <Andrio> ??> Bran account/send-email
#13 [08:45] <Absol> Bran: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#14 [08:45] <Absol> Bran: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#15 [08:48] * Player001 [Player001@notlogged] has joined #minecrafthelp
#16 [08:49] <Player001> I can not to log on the launcher minecraft. How can I do?
#17 [08:52] <Andrio> Player001, what happens when you try?
#18 [08:53] * Hellboylol [Hellboylol@notlogged] has joined #minecrafthelp
#19 [08:53] <Hellboylol> hello i cant download mincraft and i cant get the game anymore ?
#20 [08:54] <Hellboylol> and i have bought it
#21 [08:54] <Player001> Andrio, it says: Sorry, but we couldn't connect to our servers. Please amke sure that you are online and thet Minecraft is not blocked
#22 [08:54] <Player001> Andrio, Why?
#23 [08:54] * Bran [Bran@notlogged] has quit. (Quit: Web client closed)
#24 [08:55] <Andrio> Player001, is that all it says?
#25 [08:55] <Andrio> Hellboylol, what happens when you try?
#26 [08:55] <Hellboylol> i cant download the game i have a older premium accout
#27 [08:55] <Hellboylol> account*
#28 [08:55] <Player001> Andrio, yes
#29 [08:55] <Andrio> hm
#30 [08:56] <Andrio> Hellboylol, what happens when you try?
#31 [08:56] <Hellboylol> i cant find where i can download my game
#32 [08:56] <Andrio> ??> Player001 tools/HJT
#33 [08:56] <Absol> Player001: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#34 [08:56] <Absol> Player001: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#35 [08:56] <Andrio> Hellboylol: https://minecraft.net/download
#36 [08:56] <Hellboylol> thank you i will try
#37 [08:56] <Hellboylol> its not like old minecraft.net
#38 [08:56] <Player001> Andrio, http://paste.ubuntu.com/23822441/
#39 [08:57] <Player001> Please help me
#40 [08:57] <Andrio> yeah, they remodelled it.
#41 [08:57] <Hellboylol> Andrio, thank you
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#43 [08:58] * Lo [Lo@notlogged] has joined #minecrafthelp
#44 [08:59] <Andrio> Player001, can you disable Avast Firewall?
#45 [08:59] <Andrio> ??> Player001 scold/PM
#46 [08:59] <Player001> Yes
#47 [08:59] <Absol> Player001: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#48 [08:59] <Andrio> Try that, then see if you can log in.
#49 [09:00] <Player001> does not log
#50 [09:00] <Lo> Hello! I wanted to check my balance on my prepaid card? Also if I redeemed it but never used it can I give it to my son on his account to use? Like transfer the money on the card to his account? Because it made me signup to see how much the card has and it's not showing so I didn't want to actually 'redeem'
#51 [09:00] <Lo> It at that time...
#52 [09:00] <Andrio> mm
#53 [09:01] <Andrio> Lo, what sort of card is that?
#54 [09:01] * Ahjess [Ahjess@notlogged] has joined #minecrafthelp
#55 [09:01] <Lo> It's a
#56 [09:02] <Player001> Andrio, Ok I was able to log in, I had to insert the email instead of the name of minecraft
#57 [09:02] <Andrio> oh
#58 [09:02] <Player001> Thanks for your support
#59 [09:02] <Andrio> No problem.
#60 [09:02] <Lo> It's a minecraft Mojang card. $26.95 is the price on it
#61 [09:02] <Andrio> You might be able to allow the launcher's Java installation through your firewall
#62 [09:03] <Andrio> Lo, all the card gives you is a Minecraft license.
#63 [09:03] <Player001> How do I become I also one of the MinecraftIRC.net staff?
#64 [09:03] <Andrio> If you've already redeemed that, I'm not sure if you can have that transferred to a different account
#65 [09:03] <Andrio> you can ask, though
#66 [09:03] <Ahjess> Is there any issues with servers? Cannot log on to game or website with either account? Website says invalid email or password. I reset them even. Launcher says invalid credentials.
#67 [09:03] <Andrio> ??> Lo account/send-email
#68 [09:03] <Lo> Oh so it's actually not a card w my son to purchase things on the game?
#69 [09:03] <Absol> Lo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#70 [09:03] <Absol> Lo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#71 [09:03] <Andrio> Lo, the Java version has nothing to purchase
#72 [09:04] <Andrio> you just buy the game and that's it
#73 [09:04] <Player001> Andrio, How do I become I also one of the MinecraftIRC.net staff?
#74 [09:04] <Andrio> Except Realms
#75 [09:04] <Andrio> ??> Ahjess login/throttle
#76 [09:04] <Absol> Ahjess: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#77 [09:04] <Absol> Ahjess: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#78 [09:04] <Lo> Ok got it!! Thanks so very much!! Truly appreciate it :-)
#79 [09:05] <Andrio> Player001, I'm not the best to answer that question, but you'd probably need to be helping here for a long time.
#80 [09:05] <Andrio> no problem.
#81 [09:05] * Lo [Lo@notlogged] has quit. (Quit: Web client closed)
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#83 [09:07] * GH [GH@notlogged] has joined #minecrafthelp
#84 [09:07] <BoWJakes> OI
#85 [09:07] <BoWJakes> Eu preciso de ajuda
#86 [09:07] * GH [GH@notlogged] has quit. (Client Quit)
#87 [09:07] <BoWJakes> Não consigo logar na minha conta
#88 [09:09] * Ahjess [Ahjess@notlogged] has quit. (Ping timeout: 180 seconds)
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#93 [09:14] <Anacleto> I NEED HELP
#94 [09:15] <Andrio> Did you read the message from Espercorn?
#95 [09:15] <Anacleto> i can not login with my premium account
#96 [09:16] <Anacleto> from my pc
#97 [09:16] <Andrio> What happens when you try?
#98 [09:16] <Anacleto> but i tryed with the pc of one of my friend and i can log in
#99 [09:17] * techno156 [techno156@notlogged] has quit. (Quit: Leaving)
#100 [09:17] <Anacleto> An error prevented your request from being processed. Please try again.
#101 [09:18] <Andrio> hm
#102 [09:18] <Anacleto> this on the website
#103 [09:18] <Andrio> Try it with the launcher.
#104 [09:18] <Anacleto> on the launcher i get a different one
#105 [09:18] <Andrio> What's that?
#106 [09:20] <Anacleto> i can't paste it however it says i couldn't connect to the servers
#107 [09:20] <Anacleto> to make sure that i am online and i didn't block minecraft
#108 [09:20] <Andrio> Is that it?
#109 [09:22] <Anacleto> and this:(suncertpathbuilderexecepetion: unable to find valid certifition path to requested target)
#110 [09:23] <GreyVulpine> ??> Anacleto tools/hjt
#111 [09:23] <Absol> Anacleto: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#112 [09:23] <Absol> Anacleto: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#113 [09:24] <Anacleto> allright
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#116 [09:25] <Anacleto> are you here?
#117 [09:27] <GreyVulpine> Yes
#118 [09:27] * skanixmaniaks [skanixmaniaks@notlogged] has joined #minecrafthelp
#119 [09:28] * Ian5B [Ian5B@notlogged] has joined #minecrafthelp
#120 [09:28] <skanixmaniaks> i lost my account and i want to recuperate him
#121 [09:29] <Ian5B> Hello, I can not retrieve my minecraft account, even with the emergency mail address
#122 [09:29] <GreyVulpine> - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#123 [09:30] * XhellblastX [XhellblastX@notlogged] has joined #minecrafthelp
#124 [09:30] <skanixmaniaks> he doesn't answer him
#125 [09:30] <Anacleto> http://paste.ubuntu.com/23822559/
#126 [09:30] <GreyVulpine> They do, you just simply need to wait
#127 [09:31] <skanixmaniaks> i wait long time
#128 [09:31] <Anacleto> greyvulpine
#129 [09:31] <Anacleto> http://paste.ubuntu.com/23822559/
#130 [09:31] <Anacleto> the link
#131 [09:31] <GreyVulpine> Anacleto - Ever pirated minecraft? Used Mcleaks? altdispenser?
#132 [09:32] <GreyVulpine> Anacleto - Hello?
#133 [09:32] <Anacleto> Yes i used mcleaks bud i uninstalled it
#134 [09:32] <XhellblastX> I have a problem with starting up minecraft everytime I try it crashes is it because im on windows 10? here is also more information http://paste.ubuntu.com/23822555/
#135 [09:33] <GreyVulpine> Anacleto - That's why you're having this issue. MCleaks modifies how your computer talks to mojang's authentication servers. It's for people who want to pirate minecraft, use minecraft without payign for it
#136 [09:33] <GreyVulpine> XhellblastX - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
#137 [09:34] <Anacleto> what can i do?
#138 [09:35] <GreyVulpine> Anacleto - Well, are you sure you've paid for minecraft?
#139 [09:35] <XhellblastX> can it run in anyway on windows 10 or only on 8 or 7?
#140 [09:36] <GreyVulpine> XhellblastX - There are no windows 10 drivers for the particular video chipset you have. The Intel HD 3000 video chipset is only supported up to 8.14
#141 [09:36] * Ian5B [Ian5B@notlogged] has quit. (Quit: Web client closed)
#142 [09:36] <GreyVulpine> er, 8.1
#143 [09:36] <Anacleto> yes i have bought it some hours ago
#144 [09:37] * YetersizBakiye [YetersizBakiye@notlogged] has quit. (Quit: Web client closed)
#145 [09:37] <GreyVulpine> Anacleto - Well, remove all traces of mcleaks from your computer. Remove any pirated launcher you used to use.
#146 [09:37] <XhellblastX> so i need a new computer?
#147 [09:37] <GreyVulpine> XhellblastX - That, or upgrade your current computer if possible.
#148 [09:38] <GreyVulpine> Anacleto - What version of windows are you running?
#149 [09:38] <XhellblastX> okay thank you
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#152 [09:41] <Anacleto> windows 10
#153 [09:41] <GreyVulpine> Anacleto - Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#154 [09:42] <StarBunny> Minecraft Launcher screen is blank and my personal skin has resorted to a combo of Steve/Alex. I have restarted my computer twice. I have uninstalled Minecraft (Windows 10) and I am still having the issue.
#155 [09:42] * ShaRose [ShaRose@notlogged] has quit. (Read error: Connection reset by peer)
#156 [09:43] <StarBunny> Do I really need to open Notepad? I'm typing at the bottom of my screen just as easily.
#157 [09:43] <GreyVulpine> StarBunny - That wasn't for you
#158 [09:43] <StarBunny> I see. Thanks.
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#160 [09:45] <Anacleto> ok, done
#161 [09:45] <Anacleto> now?
#162 [09:45] <GreyVulpine> Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#163 [09:46] <Anacleto> grey you talk with me?
#164 [09:46] <StarBunny> Is anyone else experiencing a blank log in screen? I can still log-in to Minecraft and play but I'm having the issues with the skins being incorrect - not just for me - but for friends that I see (they have the Steve/Alex skin also). My friends report they are not having the issue I am having and their skins are just fine.
#165 [09:46] <GreyVulpine> Anacleto - Yes.
#166 [09:46] <GreyVulpine> Anacleto - Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#167 [09:46] <Anacleto> ok
#168 [09:49] <GreyVulpine> Anacleto - Got that open?
#169 [09:49] <Anacleto> just sec
#170 [09:50] * lUIZFERNANDOLFGAMESBR [lUIZFERNANDOLFGAMESBR@notlogged] has joined #minecrafthelp
#171 [09:51] <StarBunny> Never mind. No one is helping. I'll move on somewhere else for help.
#172 [09:51] * HoCkEyEsCaPe [HoCkEyEsCaPe@notlogged] has joined #minecrafthelp
#173 [09:52] <GreyVulpine> Back in 10.
#174 [09:53] * zaMario [zaMario@notlogged] has joined #minecrafthelp
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#176 [09:56] <Anacleto> ok i opened it
#177 [09:56] * xavier124 [xavier124@notlogged] has joined #minecrafthelp
#178 [09:56] <Anacleto> greyvulpine are you here?
#179 [09:57] <Anacleto> type when u are back
#180 [09:57] <Anacleto> i'll wait
#181 [09:59] * HoCkEyEsCaPe [HoCkEyEsCaPe@notlogged] has quit. (Ping timeout: 180 seconds)
#182 [10:03] <GreyVulpine> Anacleto - Do you see any lines with: "35.156.90.191 authserver.mojang.com" and "35.156.90.191 sessionserver.mojang.com"?
#183 [10:04] <Anacleto> No it's empty
#184 [10:06] <GreyVulpine> You've opened up the wrong file then
#185 [10:06] <GreyVulpine> So, let's start from the beginning again. Did you open Notepad as administrator?
#186 [10:07] <GreyVulpine> Anacleto - Hello?
#187 [10:09] * deejeesmit [deejeesmit@notlogged] has joined #minecrafthelp
#188 [10:09] * deejeesmit [deejeesmit@notlogged] has quit. (Client Quit)
#189 [10:09] <Anacleto> yes i see now
#190 [10:09] <GreyVulpine> Anacleto - What do you see?
#191 [10:09] <Anacleto> 35.156.90.191 authserver.mojang.com 35.156.90.191 sessionserver.mojang.com
#192 [10:10] <GreyVulpine> Delete those lines. Save the file.
#193 [10:11] <Anacleto> done
#194 [10:11] <Anacleto> but still i can't log in
#195 [10:12] <GreyVulpine> Now, change your password in your mojang account. Any sites you've used using the same password, change those as well. You've been transmitting your login information to third-party, non-mojang servers since using MCleaks
#196 [10:12] * funkygamer10 [funkygamer10@notlogged] has joined #minecrafthelp
#197 [10:12] * Overshotdragon [Overshotdragon@notlogged] has joined #minecrafthelp
#198 [10:13] * XxAlexX7913 [XxAlexX7913@notlogged] has joined #minecrafthelp
#199 [10:14] <Overshotdragon> when i start the minecraft launcher it freeze and it says FATAL]: Unhandled exception in thread Thread[AWT-EventQueue-0,6,main]
#200 [10:14] <Overshotdragon> because of that i can start my minecraft
#201 [10:14] <Overshotdragon> can´t*
#202 [10:14] <XxAlexX7913> i dont know why but every time i start minecraft it have extreamly lag i mean enter in signeplayer i see i had only 1 FPS
#203 [10:15] <GreyVulpine> Overshotdragon - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#204 [10:15] <XxAlexX7913> and i see*
#205 [10:15] <GreyVulpine> XxAlexX7913 - Has it always been like this? Using any mods? Tried lowering your detail levels?
#206 [10:15] <XxAlexX7913> one year ago wasnt like these but i stop playng it
#207 [10:16] <XxAlexX7913> i dont use any mod
#208 [10:16] <XxAlexX7913> and my computer is not bad i mean i can play battlefield 4 high details without problems
#209 [10:16] * jairo [jairo@notlogged] has joined #minecrafthelp
#210 [10:17] <Overshotdragon> http://paste.ubuntu.com/23822752/
#211 [10:17] <GreyVulpine> XxAlexX7913 - Doesn't mean anything. Minecraft is no battlefield. Have you tried lowering your detail levels? Reinstalling minecraft?
#212 [10:17] <XxAlexX7913> yes i tried
#213 [10:17] <GreyVulpine> Overshotdragon - Is that the entire error report?
#214 [10:17] <XxAlexX7913> a lot of times
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#216 [10:17] <GreyVulpine> XxAlexX7913 - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#217 [10:18] <XxAlexX7913> ok i will try
#218 [10:18] <XxAlexX7913> ty
#219 [10:19] <Overshotdragon> http://paste.ubuntu.com/23822757/ this is everything till the end
#220 [10:21] <Anacleto> i not can enter again
#221 [10:21] <GreyVulpine> Overshotdragon - Run minecraft. Before hitting "Play", go to "Edit Profile", then "Open Game Dir". Delete everything inside the minecraft folder except for the saves folder. Then try minecraft again.
#222 [10:21] <Overshotdragon> i will try
#223 [10:21] <GreyVulpine> Anacleto - Make sure you're using the official launcher from minecraft.net/download
#224 [10:22] <Overshotdragon> Edit profile won't start
#225 [10:23] <Anacleto> i am using it
#226 [10:23] <GreyVulpine> Overshotdragon - Using windows, yes?
#227 [10:23] <Overshotdragon> yes
#228 [10:24] <GreyVulpine> Overshotdragon - Press your Windows and R keys at the same time. At the run command, type in: %appdata% and press enter. Find the .minecraft folder.
#229 [10:24] <Anacleto> i can now enter on the site
#230 [10:24] <Anacleto> but still i get the error in hte launcher
#231 [10:24] <XxAlexX7913> ok i've done it
#232 [10:24] <GreyVulpine> Anacleto - Wait an hour, then try again
#233 [10:24] <GreyVulpine> XxAlexX7913 - Link to your dxdiag, please
#234 [10:24] * funkygamer10 [funkygamer10@notlogged] has quit. (Quit: Web client closed)
#235 [10:25] <XxAlexX7913> i have to paste it there?
#236 [10:25] <GreyVulpine> XxAlexX7913 - That's what the instructions say, yes.
#237 [10:25] <XxAlexX7913> http://paste.ubuntu.com/23822778/
#238 [10:25] <Overshotdragon> got it
#239 [10:26] <GreyVulpine> Overshotdragon - Follow the rest of the instuctions. Delete everything but the saves folder, then try minecraft again
#240 [10:27] <GreyVulpine> XxAlexX7913 - Ah, dual graphics chipsets. You'll need to head into AMD's control panel, set minecraft to use the high-performance graphics chipset instead of the other one
#241 [10:27] <XxAlexX7913> ok im going to do it
#242 [10:28] <XxAlexX7913> ammm where i can found the amd control panel?
#243 [10:28] <GreyVulpine> XxAlexX7913 - Right click on your desktop
#244 [10:28] <XxAlexX7913> yes
#245 [10:29] <Anacleto> i wait 1 hour and try again?
#246 [10:29] <GreyVulpine> Anacleto - Yes
#247 [10:29] <XxAlexX7913> there isnt AMD control panel
#248 [10:29] <Anacleto> ok but if i wait next i can play with my acc premium?
#249 [10:30] <GreyVulpine> Anacleto - Yes
#250 [10:30] <Anacleto> ok
#251 [10:31] <Overshotdragon> it work again but now it lag
#252 [10:31] <Anacleto> ok i'll wait here btw i can contact you again if i got some trouble?
#253 [10:31] <GreyVulpine> XxAlexX7913 - Hmm, one moment.
#254 [10:31] <GreyVulpine> XxAlexX7913 - Download and install: http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064
#255 [10:32] <GreyVulpine> Anacleto - You're always welcome back here, should you need further assistance.
#256 [10:32] * Schagon [Schagon@notlogged] has joined #minecrafthelp
#257 [10:32] <Schagon> Ich habe auch New email
#258 [10:33] <Schagon> Ich have a New email
#259 [10:33] * PussyCunt [PussyCunt@notlogged] has joined #minecrafthelp
#260 [10:33] * Absol kicked PussyCunt from #minecrafthelp (Reason: ussyCunt :Fix your name. It is terrible. (#439))
#261 [10:33] <GreyVulpine> Schagon - You can change your email by logging into your mojang account at https://account.mojang.com/me
#262 [10:35] <Schagon> Butterfly Ich For Gott my questions
#263 [10:35] <GreyVulpine> ??> Schagon lang/de
#264 [10:36] <Schagon> But i forgot my questions
#265 [10:36] <Absol> Schagon: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Ãœbersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#266 [10:36] <GreyVulpine> Schagon - Follow: https://help.mojang.com/customer/portal/articles/2598286
#267 [10:38] <Schagon> Ich Cannes Not go to my Oldenburg email Account
#268 [10:38] <Schagon> Old
#269 [10:38] <GreyVulpine> Schagon - Then you'll need to file a support ticket to Mojang's Customer Support
#270 [10:38] <GreyVulpine> Schagon - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#271 [10:38] <Overshotdragon> my minecraft lag really hard and it make it almost unplayable
#272 [10:39] <GreyVulpine> Overshotdragon - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#273 [10:42] <Overshotdragon> http://paste.ubuntu.com/23822840/
#274 [10:43] <GreyVulpine> Overshotdragon - Hmm. Try updating the video drivers using windows update
#275 [10:43] <Overshotdragon> ok
#276 [10:49] * Jay [Jay@notlogged] has joined #minecrafthelp
#277 [10:49] <Jay> I had a crash and now i cant play anymore
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#282 [10:52] <Jay> I have a problem, so my game has crashed and i reboted it and now it says error.
#283 [10:52] <Jay> What do i do?
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#286 [10:56] <YuceClaw> hi
#287 [10:56] <YuceClaw> I can not change my Mojang email
#288 [10:56] <YuceClaw> I can not change my Mojang email
#289 [10:56] * YuceClaw [YuceClaw@notlogged] has left #minecrafthelp
#290 [10:57] * Jay [Jay@notlogged] has joined #minecrafthelp
#291 [10:57] <Jay> My game crashed and now i cant launch mincraftanymore
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#293 [11:07] <Overshotdragon> thx you for helping my
#294 [11:09] <Jay> Hello
#295 [11:09] <Jay> Can anyone help me with my issue
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#303 [11:22] <skykidfm> hello
#304 [11:23] <skykidfm> ?
#305 [11:23] <skykidfm> i got a problem
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#307 [11:27] * kaique [kaique@notlogged] has joined #minecrafthelp
#308 [11:27] <kaique> Ola ?
#309 [11:27] <CaniusD> I wish for assistance figuring out why I cannot reset my mincraft account password please
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#313 [11:31] <thgilfodrol> kaique: hello
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#315 [11:31] <thgilfodrol> kaique: hello
#316 [11:31] * vitinho [vitinho@notlogged] has joined #minecrafthelp
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#318 [11:35] * skykidfm_ [skykidfm_@notlogged] has joined #minecrafthelp
#319 [11:35] <skykidfm_> can someone help please?
#320 [11:36] <skykidfm_> i really need help
#321 [11:36] <thgilfodrol> skykidfm_: what is the problem?
#322 [11:36] * AlainTaTaTin [AlainTaTaTin@notlogged] has joined #minecrafthelp
#323 [11:37] <skykidfm_> in minecraft when i move the mouse and then stp moving it kips moving slowly
#324 [11:38] <thgilfodrol> skykidfm_: are you using an nvidia graphics card?
#325 [11:39] <AlainTaTaTin> Hello, i frogetten my e-mail (or my username) of my minecraft account
#326 [11:39] <AlainTaTaTin> Can you help me ?
#327 [11:39] <thgilfodrol> AlainTaTaTin: is your account migrated?
#328 [11:40] <skykidfm_> no
#329 [11:40] <AlainTaTaTin> I don't no !
#330 [11:41] <thgilfodrol> ??> AlainTaTaTin account/send-email
#331 [11:41] <AlainTaTaTin> *know
#332 [11:41] <Absol> AlainTaTaTin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#333 [11:41] <Absol> AlainTaTaTin: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#334 [11:41] <thgilfodrol> AlainTaTaTin: do you sign in with your email or username?
#335 [11:41] * Einsteints [Einsteints@notlogged] has joined #minecrafthelp
#336 [11:42] <thgilfodrol> skykidfm_: when did this issue start happening?
#337 [11:42] <skykidfm_> i stop playing for a long time byut today i logd in and that started hapening
#338 [11:43] <Einsteints> Hey! I got the Installation Error 2753 and could'nt find a fix myself. Does somebody know a fix for this error
#339 [11:43] <Einsteints> ?
#340 [11:43] <thgilfodrol> Einsteints: can you provide the full error message?
#341 [11:43] <AlainTaTaTin> Yes
#342 [11:45] <AlainTaTaTin> i sign with my email but i know mybye i'v got 2 email adress and my last party date of one year !
#343 [11:45] <thgilfodrol> skykidfm_: can you make sure smooth/cinematic camera movement mode is disabled?
#344 [11:45] <thgilfodrol> skykidfm_: default button for it should be f8
#345 [11:45] <thgilfodrol> ??> AlainTaTaTin account/forgot-login
#346 [11:45] <Absol> AlainTaTaTin: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#347 [11:45] <Absol> AlainTaTaTin: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#348 [11:45] <AlainTaTaTin> I don't extactly remember
#349 [11:46] <AlainTaTaTin> What ?
#350 [11:46] <AlainTaTaTin> I don't understand
#351 [11:46] <thgilfodrol> AlainTaTaTin: which part are you stuck on
#352 [11:47] <Einsteints> thgilfodrol: The installer has encountered an unexpected error installing this package (I want to remove minecraft because the installer doesnt has the option to install). This may indocate a problem with this package. The error code is 2753.
#353 [11:47] <thgilfodrol> Einsteints: is this for pc minecraft or pocket edition?
#354 [11:47] <AlainTaTaTin> this: https://account.mojang.com/migrate/import
#355 [11:48] <Einsteints> thgilfodrol: pc edition windows 7
#356 [11:49] <thgilfodrol> Einsteints: what step do you get that error on?
#357 [11:49] <Einsteints> thgilfodrol near the end of the removal process
#358 [11:49] <AlainTaTaTin> in this step i stuck :https://account.mojang.com/migrate/import
#359 [11:51] <thgilfodrol> ??> Einsteints win/reinst
#360 [11:51] <Absol> Einsteints: You may need to reinstall the locally installed files that Minecraft puts into place.
#361 [11:51] <Absol> Einsteints: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#362 [11:51] <skykidfm_> were can i found that
#363 [11:51] <thgilfodrol> skykidfm_: just press f8
#364 [11:51] <thgilfodrol> skykidfm_: and try moving the mouse
#365 [11:51] <skykidfm_> smooth/cinematic camera movement
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#367 [11:51] <thgilfodrol> AlainTaTaTin: the article linked should provide you with steps to recover your account
#368 [11:52] <Einsteints> absol: there is no .minecraft folder
#369 [11:52] <skykidfm_> its off
#370 [11:53] <skykidfm_> its still doing it
#371 [11:53] <thgilfodrol> Einsteints: where are you looking for it?
#372 [11:53] <Hutton> I can't log into my account, because I do not know the answer to my security questions. I tired to reset these, yet the email doesn't get through
#373 [11:53] <thgilfodrol> Hutton: have you checked the spam or junk folders, for all of your emails?
#374 [11:53] <Hutton> I have
#375 [11:53] <Einsteints> thgilfodrol: AppData/Roaming
#376 [11:53] <AlainTaTaTin> which linked ?
#377 [11:54] <thgilfodrol> ??> AlainTaTaTin account/forgot-login
#378 [11:54] <Absol> AlainTaTaTin: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#379 [11:54] <Absol> AlainTaTaTin: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#380 [11:54] <thgilfodrol> Einsteints: are you sure? it should be there, unless you've deleted it already
#381 [11:56] <AlainTaTaTin> Yes but this linked is for the MOJAN account. I want the linked for the MINECRAFT account !
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#383 [11:56] <AlainTaTaTin> *MOJANG
#384 [11:56] <Einsteints> thgilfodrol: It could be that I deleted it before but I dont remember
#385 [11:57] <thgilfodrol> AlainTaTaTin: ah, since your account isn't migrated, and if you can't access your email, you'd have to contact mojang
#386 [11:57] <thgilfodrol> ??> AlainTaTaTin account/send-email
#387 [11:57] <Absol> AlainTaTaTin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#388 [11:57] <Absol> AlainTaTaTin: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#389 [11:57] <thgilfodrol> ??> AlainTaTaTin account/trans-id
#390 [11:57] <Absol> AlainTaTaTin: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#391 [11:57] <Anacleto> greyvulpin
#392 [11:57] <Anacleto> are you here?
#393 [11:57] <thgilfodrol> Anacleto: do you have an issue?
#394 [11:58] <Anacleto> yes i talked with grayvulpine
#395 [11:59] <Anacleto> he told me to wait an hour
#396 [11:59] <Anacleto> but i got still the problem
#397 [12:00] * lUIZFERNANDOLFGAMESBR [lUIZFERNANDOLFGAMESBR@notlogged] has quit. (Quit: Web client closed)
#398 [12:01] <thgilfodrol> Anacleto: what's the error that comes up when you try?
#399 [12:02] <skykidfm_> it dosnt work
#400 [12:03] <thgilfodrol> skykidfm_: can you make sure f8 is the hotkey set to toggle cinematic mode in your settings -> controls menu?
#401 [12:03] <Anacleto> Sorry,but we couldn't connect to our servers. Please make sure that you are online and that minecraft is not blocked.
#402 [12:03] <skykidfm_> it is
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#404 [12:04] <thgilfodrol> Anacleto: when you deleted the lines from your hosts file, did you save it at the end?
#405 [12:04] <skykidfm_> and when i pres it its wors
#406 [12:04] <Anacleto> SunCertPathbuilderException:unable to find valid certification path to requested target
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#408 [12:04] <Anacleto> yes i did
#409 [12:07] <thgilfodrol> Anacleto: can you go back to your hosts file and confirm the file no longer has mojang lines in it?
#410 [12:07] <thgilfodrol> ??> Anacleto win/hosts/edit
#411 [12:07] <Absol> Anacleto: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#412 [12:07] <Absol> Anacleto: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#413 [12:09] <Anacleto> i checked again and i still got the line
#414 [12:09] <Anacleto> i had deleted it tho
#415 [12:10] <thgilfodrol> Anacleto: did you open notepad as Administrator?
#416 [12:10] <Anacleto> yes
#417 [12:10] <Anacleto> i also got to confirm 2 times to delete
#418 [12:10] <thgilfodrol> Anacleto: after removing it, go to File -> Save
#419 [12:10] <Anacleto> i did
#420 [12:10] <Anacleto> well i'll do that gain
#421 [12:10] <thgilfodrol> Anacleto: then close the file, and remove the mcleaks tool from your computer
#422 [12:11] <Anacleto> i already did
#423 [12:12] <Anacleto> well now seems the lines got deleted
#424 [12:12] <thgilfodrol> Anacleto: if it appears again, it means that the tool is still present
#425 [12:12] <Anacleto> ok now it works the login
#426 [12:12] <Anacleto> thanks
#427 [12:12] <thgilfodrol> Anacleto: remember to not use the tool in the future
#428 [12:13] <Anacleto> one last thing
#429 [12:13] <Anacleto> ok wokrs even on website
#430 [12:13] <Anacleto> thanks a lot
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#432 [12:15] <skykidfm_> no sirve
#433 [12:16] <skykidfm_> it dosnt work
#434 [12:16] <thgilfodrol> ??> skykidfm_ tools/hjt
#435 [12:16] <Absol> skykidfm_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#436 [12:16] <Absol> skykidfm_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#437 [12:16] * WesjeDeGamer [WesjeDeGamer@notlogged] has joined #minecrafthelp
#438 [12:18] <WesjeDeGamer> I can't play minecraft in my screen is stay minecraft crash can someone help!
#439 [12:18] <thgilfodrol> ??> WesjeDeGamer launcher/crash-log
#440 [12:18] <Absol> WesjeDeGamer: We need to see your crash log, which appears after a crash.
#441 [12:18] <Absol> WesjeDeGamer: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#442 [12:18] <WesjeDeGamer> Yeag
#443 [12:19] <WesjeDeGamer> yeah that thgilfodrol
#444 [12:19] <thgilfodrol> WesjeDeGamer: follow the instructions from Absol below what I said
#445 [12:19] <WesjeDeGamer> what can i do
#446 [12:19] <skykidfm_> ??
#447 [12:19] <WesjeDeGamer> okey i do that
#448 [12:20] <skykidfm_> not working
#449 [12:20] <thgilfodrol> skykidfm_: what isn't working?
#450 [12:22] <WesjeDeGamer> I have no idea what i can how do that!
#451 [12:23] <thgilfodrol> WesjeDeGamer: what part are you stuck on?
#452 [12:23] <WesjeDeGamer> The minecraft crash
#453 [12:24] <thgilfodrol> WesjeDeGamer: have you tried following Absol's instructions?
#454 [12:25] <WesjeDeGamer> I have no idea how do that?
#455 [12:27] <thgilfodrol> WesjeDeGamer: what part do you have no idea about?
#456 [12:30] * chifonturnip [chifonturnip@notlogged] has joined #minecrafthelp
#457 [12:30] <WesjeDeGamer> That i can play minecraft
#458 [12:31] * Joy [Joy@notlogged] has joined #minecrafthelp
#459 [12:31] <chifonturnip> Hey i can't seem to launch minecraft I can spot that it is failing to pixel format I have tried updating my graphics card but there are no updates
#460 [12:32] <thgilfodrol> ??> chifonturnip win/dxdiag
#461 [12:32] <Absol> chifonturnip: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#462 [12:32] <Joy> When i try to purchase realms it says "Error" but doesn't say wha the problem is
#463 [12:32] <WesjeDeGamer> Yeah my to!
#464 [12:32] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#465 [12:32] <thgilfodrol> WesjeDeGamer: those instructions simply tell you to copy and paste some text
#466 [12:33] <chifonturnip> i TRIED DOING WHAT THE ARTICLE SAID IT DID NOT WORK AND IT BORUGHT ME HERE
#467 [12:33] <skykidfm_> its still bad
#468 [12:33] <chifonturnip> oops caps
#469 [12:33] <WesjeDeGamer> I have do that!
#470 [12:33] <thgilfodrol> WesjeDeGamer: then put the link to the paste here
#471 [12:33] <thgilfodrol> chifonturnip: regardless, we need your dxdiag log
#472 [12:34] <chifonturnip> yeah where should i send it
#473 [12:34] <WesjeDeGamer> http://paste.ubuntu.com/23823381/plain/
#474 [12:34] <WesjeDeGamer> Yeah and now!
#475 [12:34] * Joy [Joy@notlogged] has quit. (Client Quit)
#476 [12:34] <thgilfodrol> chifonturnip: just here is fine
#477 [12:35] <chifonturnip> System Information ------------------ Time of this report: 1/18/2017, 18:29:17 Machine name: CHIFONTURNIP-PC Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.151230-0600) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: OptiPlex 960 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A18 Pr
#478 [12:35] <thgilfodrol> ??> chifonturnip paste
#479 [12:35] <Absol> chifonturnip: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#480 [12:35] <thgilfodrol> chifonturnip: paste it there and give us the link
#481 [12:35] <thgilfodrol> WesjeDeGamer: please put the crash log at the paste site, not a description of your issue
#482 [12:36] <chifonturnip> done
#483 [12:37] <thgilfodrol> chifonturnip: can you link the paste here?
#484 [12:38] <chifonturnip> http://paste.ubuntu.com/23823419/
#485 [12:39] <thgilfodrol> chifonturnip: unfortunately, your graphics processor is not supported by Minecraft on Windows 8
#486 [12:39] <thgilfodrol> chifonturnip: to be able to play the game, you should either downgrade to Windows 7 or buy a supported graphics card
#487 [12:40] <chifonturnip> oh ok thanks back to windows 7 :D
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#490 [12:49] * Epicbros3000 [Epicbros3000@notlogged] has joined #minecrafthelp
#491 [12:49] <DakotaU> Hello, im looking for help with changing my password i have a account that was made before 2012 and has not yet been migrated to mojang format
#492 [12:50] <mattym> ??> DakotaU account/send-email
#493 [12:50] <Absol> DakotaU: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#494 [12:50] <Absol> DakotaU: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#495 [12:50] <mattym> DakotaU, If the account is not yet migrated, you will need to do the instructions Absol sent/.
#496 [12:50] <Epicbros3000> help
#497 [12:50] <DakotaU> i dont have my transcript ID because i used a prepaid card from about 5 years ago and i cant recieve a password reset email
#498 [12:50] <Epicbros3000> Fix
#499 [12:50] <Epicbros3000> tjjjä
#500 [12:50] <Epicbros3000> lfkklfä
#501 [12:50] <Epicbros3000> markä
#502 [12:51] <Epicbros3000> hallo
#503 [12:51] <thgilfodrol> Epicbros3000: hi
#504 [12:51] <mattym> DakotaU, Fill out the form without it and see how the respond.
#505 [12:51] <Epicbros3000> Fix
#506 [12:51] <thgilfodrol> Epicbros3000: what is the problem?
#507 [12:51] <Epicbros3000> FIX
#508 [12:51] <thgilfodrol> ??> Epicbros3000 lang/de
#509 [12:51] <Absol> Epicbros3000: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Ãœbersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#510 [12:51] <DakotaU> alright i saw that so far they are only getting back to people that have issued reports as far back as the 13th do you think i will recieve a email back beforemonday?
#511 [12:52] <Epicbros3000> #minecrafthelp
#512 [12:52] <mattym> DakotaU, No idea. Depends on how many they have to get to before yours.
#513 [12:52] <Epicbros3000> help Fix minecraft
#514 [12:52] <thgilfodrol> Epicbros3000: can you provide more information?
#515 [12:52] <DakotaU> alright well thanks and good luck with this guy ^
#516 [12:53] * LoctusRes_ [LoctusRes_@notlogged] has quit. (Ping timeout: 180 seconds)
#517 [12:54] <Epicbros3000> minecraft Fix help
#518 [12:55] <thgilfodrol> Epicbros3000: you haven't provided enough information about your issue yet
#519 [12:56] * michal_pl_uk [michal_pl_uk@notlogged] has joined #minecrafthelp
#520 [12:56] <michal_pl_uk> Basically
#521 [12:56] <michal_pl_uk> My account has been hacked
#522 [12:57] <thgilfodrol> ??> michal_pl_uk account/hacked
#523 [12:57] <Absol> michal_pl_uk: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#524 [12:57] <Absol> michal_pl_uk: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#525 [12:57] <michal_pl_uk> I had it since 2012 or something
#526 [12:57] * michal_pl_uk [michal_pl_uk@notlogged] has quit. (Client Quit)
#527 [12:57] * Epicbros3000 [Epicbros3000@notlogged] has quit. (Quit: Web client closed)
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#536 [13:15] <michal_pl_uk> fucking help me
#537 [13:15] <Absol> michal_pl_uk: Please keep it civil
#538 [13:16] <michal_pl_uk> help me
#539 [13:16] <michal_pl_uk> do u understnad
#540 [13:16] <michal_pl_uk> help me
#541 [13:20] * stormbrigner [stormbrigner@notlogged] has joined #minecrafthelp
#542 [13:20] <stormbrigner> hello
#543 [13:20] <stormbrigner> anyone here?
#544 [13:21] <mattym> Yes
#545 [13:22] * _Cuby_ [_Cuby_@notlogged] has joined #minecrafthelp
#546 [13:22] <stormbrigner> i need help with my minecraft and minecraft.ent accoound
#547 [13:22] <stormbrigner> net*
#548 [13:22] <mattym> stormbrigner, What is the problem?
#549 [13:23] <stormbrigner> i accidenly logged out of my minecraft on the launcher
#550 [13:23] <stormbrigner> then
#551 [13:23] <stormbrigner> i tryed resseting my password and it didnt work
#552 [13:23] <mattym> stormbrigner, Did you get the email that lets you reset it?
#553 [13:23] <stormbrigner> so then i tryed to login to minecraft.net
#554 [13:23] <stormbrigner> yes i did
#555 [13:23] <mattym> ??> stormbrigner login/throttle
#556 [13:23] <Absol> stormbrigner: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#557 [13:23] <Absol> stormbrigner: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#558 [13:24] <stormbrigner> what?
#559 [13:24] <mattym> stormbrigner, Read the message Absol wrote
#560 [13:24] <stormbrigner> ok
#561 [13:24] * _Cuby_ [_Cuby_@notlogged] has quit. (Client Quit)
#562 [13:24] <stormbrigner> what does it mean?
#563 [13:25] <mattym> Exactly what it says.
#564 [13:25] <stormbrigner> ok
#565 [13:25] <stormbrigner> thing is i can login at the mojang website
#566 [13:26] <mattym> stormbrigner, You said you were able to attempt the password reset, but cannot login after, correct?
#567 [13:26] <stormbrigner> correct
#568 [13:26] <mattym> stormbrigner, Then what Absol said is your problem
#569 [13:27] <stormbrigner> ok
#570 [13:27] <stormbrigner> but
#571 [13:27] <stormbrigner> i wanna say one lastr thing
#572 [13:27] * Selahattin [Selahattin@notlogged] has joined #minecrafthelp
#573 [13:28] <stormbrigner> whenever i tryed to login it said something about it not being able to find something
#574 [13:28] * Selahattin [Selahattin@notlogged] has quit. (Client Quit)
#575 [13:28] <stormbrigner> i cant remember what is was
#576 [13:28] <mattym> ??> stormbrigner tools/hjt
#577 [13:28] <Absol> stormbrigner: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#578 [13:28] <Absol> stormbrigner: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#579 [13:29] <stormbrigner> ok
#580 [13:32] * Galaxy_3Alex [Galaxy_3Alex@notlogged] has joined #minecrafthelp
#581 [13:35] <stormbrigner> taking forever to download
#582 [13:36] * karol [karol@notlogged] has joined #minecrafthelp
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#585 [13:37] * sneezing_panda_ [sneezing_panda_@notlogged] has joined #minecrafthelp
#586 [13:38] <insanleypyro> guys i downloaded herobrine mod on minecraft but everytime the "herobrines" spawn my game crashes
#587 [13:38] <mattym> ??> insanleypyro win/reinst
#588 [13:38] <Absol> insanleypyro: You may need to reinstall the locally installed files that Minecraft puts into place.
#589 [13:38] * x_ [x_@notlogged] has joined #minecrafthelp
#590 [13:38] <Absol> insanleypyro: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#591 [13:38] <x_> http://paste.ubuntu.com/23823685/
#592 [13:39] <mattym> x_, One moment
#593 [13:39] <x_> every time i try to play minecraft it crashes before the game even loads all the way
#594 [13:40] <mattym> x_, Unfortunately your graphics hardware is not fully supported on Windows 8.1, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#595 [13:41] <x_> How do i reinstall windows 7?
#596 [13:41] <mattym> x_, You can google the instructions, if you dont think you can complete the process, take the computer to a computer store and they can do it.
#597 [13:42] <x_> Okay thanks for your help
#598 [13:42] * Armymanmatt11 [Armymanmatt11@notlogged] has joined #minecrafthelp
#599 [13:43] * ElmoHouse [ElmoHouse@notlogged] has joined #minecrafthelp
#600 [13:45] <Armymanmatt11> My MC crashes every time I start it up with [No error code] and says java.lang.OutOfMemoryError: Initializing game.
#601 [13:45] <insanleypyro> so i deleted evrythng except for the saves folder, what if i want to install another mod?
#602 [13:45] * x_ [x_@notlogged] has quit. (Quit: Web client closed)
#603 [13:45] <mattym> insanleypyro, We dont support mods here.
#604 [13:45] <mattym> ??> Armymanmatt11 launcher/crash-log
#605 [13:45] <Absol> Armymanmatt11: We need to see your crash log, which appears after a crash.
#606 [13:45] <Absol> Armymanmatt11: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#607 [13:45] <insanleypyro> so now i cant install other mods?
#608 [13:46] <mattym> insanleypyro, The instructions I gave you will return the game to its working clean state.
#609 [13:46] <mattym> insanleypyro, Whatever you do past that is up to you, but we will not assists with it.
#610 [13:47] * tiny [tiny@notlogged] has joined #minecrafthelp
#611 [13:47] <insanleypyro> so now i dont have any mods?
#612 [13:47] * ConnorAssasins [ConnorAssasins@notlogged] has joined #minecrafthelp
#613 [13:47] <mattym> insanleypyro, If you followed the instructions, yes.
#614 [13:47] <tiny> how do i fix corrupted minecraft?
#615 [13:48] <mattym> tiny, Are you getting an error message, if so what is the exact message?
#616 [13:48] <ConnorAssasins> http://paste.ubuntu.com/23823747/
#617 [13:48] <insanleypyro> i didnt say i wanted to erase mods i said that i want my game to stop crashing
#618 [13:48] <mattym> insanleypyro, And if you remove them, it will.
#619 [13:48] <mattym> ConnorAssasins, One moment
#620 [13:48] <insanleypyro> but i still want the mods
#621 [13:48] <ElmoHouse> Insanleypyro, The MinecraftIRC does not support mods. So if you are crashing due to mods the staff will do nothing about it.
#622 [13:49] <ElmoHouse> Is that too hard to understand?
#623 [13:49] <mattym> ConnorAssasins, Download and Install the file from this page https://downloadcenter.intel.com/download/22165
#624 [13:49] <tiny> Unable to start the Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft.
#625 [13:49] <mattym> ??> tiny tools/hjt
#626 [13:49] <Absol> tiny: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#627 [13:49] <Absol> tiny: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#628 [13:49] <ConnorAssasins> Thanks, mattm
#629 [13:50] <insanleypyro> atleast i couldve tried to fix it, but now you made me delete all the mods i had and you say you can do nothing about it?
#630 [13:50] <Armymanmatt11> http://paste.ubuntu.com/23823781/ is what I am having problems with (My minecraft wont start up and keeps crashing)
#631 [13:50] <mattym> insanleypyro, Correct, you wanted the game to stop crashing, not it will, if you have problems with mods, go to the support resources for those mods.
#632 [13:50] <mattym> insanleypyro, The channel topic clearly states we do not help with modded.
#633 [13:51] <mattym> Armymanmatt11, Can you see what happens if you remove the current texture pack you are using.
#634 [13:51] * tiny [tiny@notlogged] has quit. (Client Quit)
#635 [13:51] <Armymanmatt11> Mattym, I cant get into minecraft to remove it.
#636 [13:52] <mattym> Armymanmatt11, Remove it from the folder its in.
#637 [13:52] <insanleypyro> ok but you told me to delte everything except saves and then told me that you cant help me further, then why do you try to do something your not trained for?
#638 [13:52] <Armymanmatt11> oh
#639 [13:52] <insanleypyro> *delete
#640 [13:52] <ConnorAssasins> Hey, mattym
#641 [13:52] <ConnorAssasins> What do I need to download?
#642 [13:52] <mattym> insanleypyro, Because the instructions you were given will stop the crashes.
#643 [13:52] <mattym> ConnorAssasins, The only file linked on the page I gave you.
#644 [13:53] * stormbrigner [stormbrigner@notlogged] has quit. (Ping timeout: 180 seconds)
#645 [13:53] <insanleypyro> ok you told me to delete all my mods, now tell me how to get them back
#646 [13:53] * AlainTaTaTin [AlainTaTaTin@notlogged] has quit. (Ping timeout: 180 seconds)
#647 [13:53] <ElmoHouse> mattym well done buddy.
#648 [13:53] <thgilfodrol> insanleypyro: recycle bin
#649 [13:53] <ElmoHouse> Respect to you
#650 [13:53] <Armymanmatt11> Mattym, Do I have to delete it?
#651 [13:54] <ElmoHouse> Army just remove it for now, and see if it changes anything
#652 [13:54] <ElmoHouse> if not u can put it back in
#653 [13:54] <mattym> Armymanmatt11, Or move it from the texture/resource pack folder
#654 [13:54] <insanleypyro> finally someone who can solve a problem, thx thgilfodrol
#655 [13:54] <ConnorAssasins> file:///C:/Users/user/Pictures/sdsadasd.PNG
#656 [13:54] <ConnorAssasins> that?
#657 [13:54] <mattym> ConnorAssasins, No
#658 [13:54] * insanleypyro [insanleypyro@notlogged] has quit. (Quit: Web client closed)
#659 [13:55] <mattym> ConnorAssasins, https://downloadcenter.intel.com/download/22165
#660 [13:55] <mattym> ConnorAssasins, The .exe file on the page I just linked, download then install it.
#661 [13:55] <Armymanmatt11> The texture pack didnt do anything, but now there is another crash report
#662 [13:55] <mattym> Armymanmatt11, Can you get the new report the same way as last time.
#663 [13:56] <Armymanmatt11> http://paste.ubuntu.com/23823806/
#664 [13:56] <mattym> ??> Armymanmatt11 launcher/log
#665 [13:56] <Absol> Armymanmatt11: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#666 [13:56] <Absol> Armymanmatt11: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#667 [13:57] <mattym> Armymanmatt11, Can you get the new information Absols instructions mention
#668 [13:57] <ConnorAssasins> file:///C:/Users/user/Pictures/asdasdasd.PNG
#669 [13:57] <ConnorAssasins> that?
#670 [13:57] <ConnorAssasins> im sorry
#671 [13:57] <mattym> ConnorAssasins, I cant see a file on your computer
#672 [13:57] <Armymanmatt11> http://paste.ubuntu.com/23823811/
#673 [13:57] <mattym> ConnorAssasins, You are not looking for something on your computer.
#674 [13:57] <Armymanmatt11> Thats the report.
#675 [13:57] <mattym> ConnorAssasins, Download and Install the one and only file on this page http://paste.ubuntu.com/23823806/
#676 [13:58] <ElmoHouse> mattym thats a crash log link :D
#677 [13:58] <mattym> ElmoHouse, Im aware
#678 [13:58] <ElmoHouse> Oh Ok
#679 [13:58] <Armymanmatt11> http://paste.ubuntu.com/23823811/ is the crash log.
#680 [13:58] <mattym> Armymanmatt11, Open the launcher, hit Edit Profile. In the window that opens, hit the Open Game Dir button.
#681 [13:59] <mattym> Armymanmatt11, In the folder that opens, find the texture pack or resource pack folder, and empty it.
#682 [13:59] <ConnorAssasins> Omg, i'm trying to understand but i can't
#683 [14:00] <mattym> ConnorAssasins, Go here https://downloadcenter.intel.com/download/22165
#684 [14:01] <mattym> ConnorAssasins, Download and Install the .exe file.
#685 [14:01] <ConnorAssasins> What .exe file?
#686 [14:02] <mattym> ConnorAssasins, Do you see on the page where it says Available Downloads
#687 [14:02] * Galaxy_3Alex is now known as Galaxy_2Alex
#688 [14:02] * Beni [Beni@notlogged] has joined #minecrafthelp
#689 [14:02] <ConnorAssasins> yes
#690 [14:02] <mattym> ConnorAssasins, There should be one file listed there.
#691 [14:03] <ConnorAssasins> There is
#692 [14:03] <Armymanmatt11> mattym I deleted it, and my MC is still crashing with the same crash log
#693 [14:03] <ConnorAssasins> file:///C:/Users/user/Pictures/sdsadasd.PNG
#694 [14:04] <mattym> ConnorAssasins, For the last time, you cannot link a file from your computer.
#695 [14:04] <mattym> ConnorAssasins, There is one download on the page, download it.
#696 [14:04] <ConnorAssasins> oh, im sorry
#697 [14:04] <ConnorAssasins> txh
#698 [14:04] <mattym> Armymanmatt11, Can you get the latest crash log, not a copy of the same one from earlier.
#699 [14:04] <ConnorAssasins> now I understand
#700 [14:04] <Beni> I have the PC version of minecraft and I have a very good computer with a GTX 1050 graphichs card. Minecraft still laggs and runs at 15 fps at the lowest setting while other hard to run games like Overwatch runs without any lagg at max settings. ps. if im skyping someone it doesnt lagg
#701 [14:05] <Armymanmatt11> k
#702 [14:05] <mattym> ??> Beni win/dxdiag
#703 [14:05] <Absol> Beni: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#704 [14:05] <Beni> k
#705 [14:06] * Anthony [Anthony@notlogged] has joined #minecrafthelp
#706 [14:07] <Anthony> Whenever I they to open mine craft it crashes right away
#707 [14:07] * Einsteints [Einsteints@notlogged] has quit. (Quit: Web client closed)
#708 [14:07] <Armymanmatt11> Mattym, it says in crash log that I am still using faithful.
#709 [14:07] <Armymanmatt11> When I deleted it from file.
#710 [14:07] <mattym> Armymanmatt11, Are you sure you removed it from the folder in your .minecraft folder?
#711 [14:08] <Armymanmatt11> mattym, should I try it without Optifine?
#712 [14:08] <Anthony> Help pls minecraft crashes every time I open it
#713 [14:08] <mattym> ??> Armymanmatt11 win/reinst
#714 [14:08] <Absol> Armymanmatt11: You may need to reinstall the locally installed files that Minecraft puts into place.
#715 [14:08] <Absol> Armymanmatt11: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#716 [14:08] <mattym> ??> Anthony launcher/crash-log
#717 [14:08] <Absol> Anthony: We need to see your crash log, which appears after a crash.
#718 [14:08] <Absol> Anthony: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#719 [14:09] <Armymanmatt11> Ik that absol, its just its not in there
#720 [14:09] <Anthony> I have a virus on my comp and am on my phone rn
#721 [14:09] <Armymanmatt11> Im going to try to run it without Optifine.
#722 [14:09] <mattym> Armymanmatt11, Do the instructions Absol wrote. That will return the game to an unmodified state
#723 [14:10] <mattym> Armymanmatt11, You will not get any further help till you have done those instructions
#724 [14:10] <Armymanmatt11> But I dont know how to reinstall MC folders.
#725 [14:10] <mattym> Armymanmatt11, The game does it for you
#726 [14:11] <Armymanmatt11> Oh
#727 [14:11] * Beni [Beni@notlogged] has quit. (Ping timeout: 180 seconds)
#728 [14:11] <Armymanmatt11> So delete the folders?
#729 [14:11] <Anthony> I can't use my comp cause I have a virus on google help pls my minecraft crashes every time I try to open it
#730 [14:11] <mattym> Anthony, Get me the crash log as instructed
#731 [14:11] <mattym> Armymanmatt11, Delete everything, except the saves folder
#732 [14:11] * wolfwinner22 [wolfwinner22@notlogged] has joined #minecrafthelp
#733 [14:11] <Armymanmatt11> okay just making sure
#734 [14:11] <Anthony> I'm on phone
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#736 [14:12] * Squ1z0fr3n1c [Squ1z0fr3n1c@notlogged] has joined #minecrafthelp
#737 [14:12] <mattym> Anthony, Then come back on the computer.
#738 [14:12] <Armymanmatt11> Even my screenshots, Mattym
#739 [14:12] <Armymanmatt11> Even my screenshots, Mattym
#740 [14:12] * wolfwinner22 [wolfwinner22@notlogged] has left #minecrafthelp
#741 [14:12] <Anthony> It won't let me
#742 [14:12] * Squ1z0fr3n1c [Squ1z0fr3n1c@notlogged] has quit. (Client Quit)
#743 [14:13] <mattym> Armymanmatt11, Move them to another place for now, just make sure its out of the .minecraft folder
#744 [14:13] <Armymanmatt11> okay
#745 [14:13] <mattym> Anthony, Then you need to work on getting your computer fixed, before worrying about the issues with Minecraft.
#746 [14:14] <Armymanmatt11> mattym, sorry to keep bothering you, but also versions? It seems like their important.
#747 [14:14] * Guest9471 is now known as Kirito
#748 [14:14] <mattym> Armymanmatt11, Yes, that will be replaced
#749 [14:14] * Anthony_ [Anthony_@notlogged] has joined #minecrafthelp
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#751 [14:14] <Armymanmatt11> mattym, done that, now try to launch MC?
#752 [14:14] <mattym> Armymanmatt11, Yes
#753 [14:15] * Anthony_ [Anthony_@notlogged] has joined #minecrafthelp
#754 [14:15] <Armymanmatt11> Moment of truth ;|
#755 [14:16] <Anthony_> Ok i back y minecraft crashes everytime i open it pls help
#756 [14:16] * Anthony [Anthony@notlogged] has quit. (Ping timeout: 180 seconds)
#757 [14:16] <mattym> ??> Anthony_ launcher/crash-log
#758 [14:16] <Absol> Anthony_: We need to see your crash log, which appears after a crash.
#759 [14:16] <Absol> Anthony_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#760 [14:16] <Armymanmatt11> Mattym
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#764 [14:18] <Armymanmatt11> mattym Java is telling me "Error: Could not create Java Virtual Machine. ERROR: A fatal expectation has occured. Program will exit."
#765 [14:18] <Anthony_> http://paste.ubuntu.com/23823952/
#766 [14:18] <Anthony_> i think thats it
#767 [14:19] <mattym> Armymanmatt11, Is that the full error?
#768 [14:19] <Armymanmatt11> Yes.
#769 [14:19] <Kirito> ??> win/dxdiag Anthony_
#770 [14:19] <mattym> ??> Anthony_ win/dxdiag
#771 [14:19] <Absol> Anthony_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#772 [14:19] <Kirito> Derp
#773 [14:19] <Armymanmatt11> all I can press is OK on it
#774 [14:19] <Kirito> mattym: Thanks for ninjaing and recovering lmao
#775 [14:20] <Kirito> s/ring/ring my screw-up/
#776 [14:20] <mattym> Armymanmatt11, Does the launcher have the Launcher Log tab?
#777 [14:20] <Armymanmatt11> No,
#778 [14:20] <Armymanmatt11> No,
#779 [14:20] * Armymanmatt11 [Armymanmatt11@notlogged] has left #minecrafthelp
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#782 [14:22] * Armymanmatt11 [Armymanmatt11@notlogged] has joined #minecrafthelp
#783 [14:23] <Armymanmatt11> crashed..
#784 [14:23] <mattym> Armymanmatt11, When you try to start the game, there is Launcher Log?
#785 [14:23] <Trev> My mindcraft game is crashing every time I mine and pick up something
#786 [14:23] <mattym> ??> Trev launcher/crash-log
#787 [14:23] <Absol> Trev: We need to see your crash log, which appears after a crash.
#788 [14:23] <Absol> Trev: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#789 [14:24] <Armymanmatt11> mattym, it wont even let me get in the launcher
#790 [14:24] <Armymanmatt11> It says to reinstall MC
#791 [14:24] * clarjon1 [clarjon1@notlogged] has joined #minecrafthelp
#792 [14:24] <mattym> Armymanmatt11, Download the installer again from minecraft.net/download
#793 [14:24] * Trev [Trev@notlogged] has quit. (Client Quit)
#794 [14:24] <mattym> Armymanmatt11, Run it, if you do not see the Install option, choose repair.
#795 [14:24] <Armymanmatt11> but it wont cost money again?
#796 [14:24] <mattym> No
#797 [14:25] <Armymanmatt11> and will it override the current MC files?
#798 [14:25] <mattym> Armymanmatt11, The download will only effect the launcher.
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#801 [14:27] <Armymanmatt11> Omg its actually starting up.
#802 [14:27] <Armymanmatt11> damn it. Crashed again
#803 [14:28] <mattym> Armymanmatt11, Can you get the latest crash.
#804 [14:28] <Galaxy_2Alex> Armymanmatt11, What's the error message?
#805 [14:29] <Anthony_> ok i followed all the directions u want the ink?
#806 [14:29] * Sandking55 [Sandking55@notlogged] has joined #minecrafthelp
#807 [14:29] <Anthony_> link*?
#808 [14:29] <mattym> Anthony_, Yes
#809 [14:29] <Galaxy_2Alex> Anthony_, Yes please.
#810 [14:29] <Anthony_> http://paste.ubuntu.com/23824022/
#811 [14:29] <Armymanmatt11> I can try to get into SquidHQ..
#812 [14:29] <Galaxy_2Alex> Anthony_, One moment please.
#813 [14:29] <Anthony_> ok
#814 [14:29] * Sandking55 [Sandking55@notlogged] has quit. (Client Quit)
#815 [14:30] <Armymanmatt11> mattym: should I delete all my .logs too in the windows+r then .minecraft?
#816 [14:31] <mattym> Armymanmatt11, No, get me a copy of the latest crash its giving you.
#817 [14:31] <mattym> Armymanmatt11, Via the paste site.
#818 [14:31] <Armymanmatt11> it isnt giving me the crash tab
#819 [14:32] <Galaxy_2Alex> Anthony_, Please try to run DxDiag again and copy a new log.
#820 [14:32] <mattym> Armymanmatt11, Then whats it doing now?
#821 [14:32] <Galaxy_2Alex> Anthony_, Oh actually, nevermind.
#822 [14:32] <Galaxy_2Alex> ??> Anthony_ win/update
#823 [14:32] <Absol> Anthony_: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
#824 [14:32] <Anthony_> ok 1 sec
#825 [14:32] <Armymanmatt11> mattym: it says only game output
#826 [14:33] <mattym> Armymanmatt11, Then can I get a copy of that via the paste site.
#827 [14:33] <Armymanmatt11> may I get a link to the site pls?
#828 [14:33] <mattym> Armymanmatt11, paste.ubuntu.com
#829 [14:35] <Armymanmatt11> http://paste.ubuntu.com/23824059/
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#831 [14:36] <mattym> Armymanmatt11, After reinstalling the local files, and the launcher, you havent changed any settings right?
#832 [14:36] <Armymanmatt11> I have not.
#833 [14:36] <Galaxy_2Alex> Armymanmatt11, How much RAM does your PC have?
#834 [14:36] <Anthony_> it says there was a proble want e to do another past thing
#835 [14:36] <Anthony_> problem
#836 [14:36] <Armymanmatt11> How do I check ram? Is that in control panel?
#837 [14:36] <mattym> Armymanmatt11, And with the game output log, there isnt also a launcher log tab available?
#838 [14:37] <Armymanmatt11> Oh sorry there is mattym
#839 [14:37] <Galaxy_2Alex> Anthony_, A problem with Windows Update?
#840 [14:37] * mich [mich@notlogged] has joined #minecrafthelp
#841 [14:37] <Anthony_> yea it says there was a proble installing soe updates
#842 [14:38] <Galaxy_2Alex> Anthony_, Any error code?
#843 [14:38] <Anthony_> € `
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#845 [14:38] <Armymanmatt11> mattym: http://paste.ubuntu.com/23824074/
#846 [14:39] <Galaxy_2Alex> Anthony_, What Antivirus program are you using?
#847 [14:39] <mattym> Armymanmatt11, Can you try the local file reinstall again
#848 [14:39] <mattym> ??> Armymanmatt11 win/reinst
#849 [14:39] <Absol> Armymanmatt11: You may need to reinstall the locally installed files that Minecraft puts into place.
#850 [14:39] <Absol> Armymanmatt11: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#851 [14:39] <mattym> Armymanmatt11, Delete EVERYTHING but the saves folder.
#852 [14:40] <Anthony_> idk how do i check\
#853 [14:40] <Galaxy_2Alex> ??> Anthony_ tools/hjt
#854 [14:40] <Absol> Anthony_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#855 [14:40] <Absol> Anthony_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#856 [14:40] * pablogemer [pablogemer@notlogged] has quit. (Ping timeout: 180 seconds)
#857 [14:40] <Armymanmatt11> mattym: So even the .logs?
#858 [14:40] <mattym> Armymanmatt11, EVERYTHING
#859 [14:40] <Armymanmatt11> okay
#860 [14:41] <Armymanmatt11> mattym: done. Now try to play?
#861 [14:41] <mattym> Armymanmatt11, Yes, if it crashes again, get me both logs
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#863 [14:42] <Theoo_> Erreur ! En ce moment, vous pouvez uniquement posséder un exemplaire de Minecraft par compte, Désolé !
#864 [14:42] <Galaxy_2Alex> ??> Theoo_ tools/hjt
#865 [14:42] <Absol> Theoo_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#866 [14:42] <Absol> Theoo_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#867 [14:42] <Absol> Theoo_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#869 [14:43] <Armymanmatt11> mattym: it crashed again..
#870 [14:44] <Anthony_> http://paste.ubuntu.com/23824102/
#871 [14:44] <mattym> Armymanmatt11, As mentioned, get both logs
#872 [14:44] <Armymanmatt11> Crash log?
#873 [14:44] * razeen6655 [razeen6655@notlogged] has quit. (Ping timeout: 180 seconds)
#874 [14:44] <Armymanmatt11> Because I dont have it
#875 [14:44] <mattym> Armymanmatt11, Game output and launcher log
#876 [14:44] <Armymanmatt11> okay
#877 [14:45] <Galaxy_2Alex> Anthony_, Hmm... okay, restart your Laptop, then try to do Windows Update again.
#878 [14:45] <Anthony_> ok brb
#879 [14:47] <Armymanmatt11> http://paste.ubuntu.com/23824114/ for game output and http://paste.ubuntu.com/23824122/ for launcher log.
#880 [14:47] <Armymanmatt11> its quite a big launcher log.
#881 [14:48] <Galaxy_2Alex> ??> Armymanmatt11 win/dxdiag
#882 [14:48] <Absol> Armymanmatt11: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#886 [14:52] <Armymanmatt11> Galaxy_2Alex: isnt that to personal about your pc to be giving away?
#887 [14:52] * megamewtwox270 [megamewtwox270@notlogged] has joined #minecrafthelp
#888 [14:52] <mattym> Armymanmatt11, No
#889 [14:52] <Galaxy_2Alex> Armymanmatt11, A DxDiag does not contain any personal information.
#890 [14:53] <Armymanmatt11> oh okay
#891 [14:53] <Armymanmatt11> Galaxy_2Alex: http://paste.ubuntu.com/23824143/
#892 [14:54] <Galaxy_2Alex> Armymanmatt11, Since your system has so little RAM, you will need to close everything else down if you want to run Minecraft.
#893 [14:54] <mattym> Armymanmatt11, Try clearing up some space on your hard drive/storage.
#894 [14:54] * megamewtwox270 [megamewtwox270@notlogged] has quit. (Client Quit)
#895 [14:54] <Galaxy_2Alex> oh god yes
#896 [14:54] <Armymanmatt11> Galaxy_2Alex: can you explain a little more what ram is?
#897 [14:55] <Armymanmatt11> sorry im not a genius
#898 [14:55] <mattym> Armymanmatt11, Your bigger issue is that your computer doesnt have enough free drive space to properly run.
#899 [14:56] <Armymanmatt11> mattym: should I do disk cleanup?
#900 [14:56] <Galaxy_2Alex> Armymanmatt11, Yes, sorry, it's not the RAM.
#901 [14:56] <mattym> Armymanmatt11, That may help
#902 [14:56] <Armymanmatt11> in control panel
#903 [14:56] <mattym> Armymanmatt11, But you will likely also need to clean up additional space after that to keep it working, if it can at all.
#904 [14:56] <Galaxy_2Alex> Armymanmatt11, You may need to delete more things though, running on just 100MB of free space can even be dangerous.
#905 [14:56] <Armymanmatt11> How can it be dangerous?
#906 [14:57] <Galaxy_2Alex> Armymanmatt11, Programs may not work anymore because they don't have space to save their data for example.
#907 [14:58] <Armymanmatt11> Oh I understand.
#908 [14:59] <Armymanmatt11> Lol im dumb... How do you get to control panel again? Isnt it through file?
#909 [14:59] <Armymanmatt11> Lol im dumb... How do you get to control panel again? Isnt it through file?
#910 [14:59] * Armymanmatt11 [Armymanmatt11@notlogged] has left #minecrafthelp
#911 [14:59] <Galaxy_2Alex> err
#912 [15:00] * Armymanmatt11 [Armymanmatt11@notlogged] has joined #minecrafthelp
#913 [15:00] <Armymanmatt11> Crashed ;/
#914 [15:00] <Armymanmatt11> But how do you get to control panel? I forgot
#915 [15:00] <Galaxy_2Alex> Armymanmatt11, Right-click on your start menu in the bottom right, then click "Control Panel".
#916 [15:01] <Armymanmatt11> is it in programs?
#917 [15:02] <Armymanmatt11> like can you give me directions on where disk cleanup is?
#918 [15:02] <mattym> Armymanmatt11, You can just hit your windows key
#919 [15:02] <Galaxy_2Alex> Armymanmatt11, This menu should come up when you right click your start menu: http://i.imgur.com/BCBeSCG.png
#920 [15:02] <mattym> Armymanmatt11, Then start typing disk cleanup
#921 [15:02] <Galaxy_2Alex> oh right, I'm exceptionally difficult today
#922 [15:02] <mattym> Armymanmatt11, It should bring the program up in the search
#923 [15:03] <Armymanmatt11> ty
#924 [15:03] <Armymanmatt11> I hate how updates need to install then update then install again then finalize updates ;/
#925 [15:04] * GenicidePvP [GenicidePvP@notlogged] has joined #minecrafthelp
#926 [15:05] <Armymanmatt11> gained 687Mb.. will that help any? Or very small
#927 [15:06] <Armymanmatt11> Wait... How do I move MC to a hard drive (:D)
#928 [15:06] <Armymanmatt11> (D:)*
#929 [15:06] <mattym> Armymanmatt11, It wont work very well from any sort of external media
#930 [15:07] <Armymanmatt11> What do you mean? So I cant move it to a D drive?
#931 [15:07] <mattym> Armymanmatt11, Do you have another internal hard drive?
#932 [15:08] <GenicidePvP> Hello is there anyone that can help me? I am having problems launching minecraft and the problem seems to be my pixel format
#933 [15:08] <mattym> GenicidePvP, Do you have the link to your dxdiag report? If so please post the link in this chat.
#934 [15:08] <Armymanmatt11> Nope, only D drive. Can you restate what you said before about external media?
#935 [15:09] <mattym> Armymanmatt11, It wont work very well if at all.
#936 [15:09] <GenicidePvP> ------------------ System Information ------------------ Time of this report: 1/18/2017, 15:54:51 Machine name: LOGAN-PC Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: Latitude E4300 BIOS: Phoenix ROM BIOS
#937 [15:09] <mattym> ??> GenicidePvP paste
#938 [15:09] <Armymanmatt11> oh
#939 [15:09] <Absol> GenicidePvP: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#940 [15:09] <GenicidePvP> oh ok
#941 [15:09] <GenicidePvP> http://paste.ubuntu.com/23824196/
#942 [15:10] <Armymanmatt11> Omg mattym and Galaxy_2Alex ty! Its running RN
#943 [15:10] <mattym> GenicidePvP, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22167/
#944 [15:10] <mattym> Armymanmatt11, Yeah, your gonna probably want to clean up more space so you dont have that happen again any time soon.
#945 [15:11] <GenicidePvP> mattym my download speed is very slow i will inform you once its done downloading
#946 [15:11] <mattym> GenicidePvP, Once its done downloading, run/install it and follow the directions it gives you.
#947 [15:12] <GenicidePvP> Ok
#948 [15:12] * homervs12 [homervs12@notlogged] has joined #minecrafthelp
#949 [15:13] <homervs12> hello
#950 [15:13] <Armymanmatt11> watch it crash as soon as I get in a server (Like it was doing before couldent start at all)
#951 [15:14] <Galaxy_2Alex> homervs12, Hello
#952 [15:14] <Armymanmatt11> ty it worked!
#953 [15:14] <homervs12> I can not log in to my mojang account or minecraft says e-mail and password are unknown
#954 [15:15] <homervs12> What I can do
#955 [15:15] <Galaxy_2Alex> homervs12, How long has this been an issue?
#956 [15:15] <homervs12> From today on because yesterday I worked well
#957 [15:15] <Galaxy_2Alex> ??> homervs12 login/throttle
#958 [15:15] <Absol> homervs12: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#959 [15:15] <Absol> homervs12: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#960 [15:20] <homervs12> But I have the mail and the password in a well written note and what it is is copy and paste to make no mistake and tells me that e-mail and password are UNKNOWN plus yesterday I bought the account and I could play normal and because today I do not let
#961 [15:20] <Galaxy_2Alex> homervs12, What is your Minecraft Username?
#962 [15:21] <Galaxy_2Alex> homervs12, Also, you should never ever write down a password anywhere.
#963 [15:21] * AlvaroGames [AlvaroGames@notlogged] has joined #minecrafthelp
#964 [15:21] * AlvaroGames [AlvaroGames@notlogged] has quit. (Client Quit)
#965 [15:22] <homervs12> My name is homervs12 the one from minecraft
#966 [15:23] * AlainTaTaTin [AlainTaTaTin@notlogged] has joined #minecrafthelp
#967 [15:23] <Galaxy_2Alex> homervs12, Okay, wait one hour, then reset your password and try again.
#968 [15:24] <AlainTaTaTin> I-ve got a probleme: i can't launch Minecraft !
#969 [15:24] <Galaxy_2Alex> AlainTaTaTin, Does it give you any kind of error message?
#970 [15:24] <homervs12> Okay, I'll try
#971 [15:25] <AlainTaTaTin> the meassage is: Unable to uptade the Minecraft Native Launcher
#972 [15:25] * GenicidePvP [GenicidePvP@notlogged] has quit. (Ping timeout: 180 seconds)
#973 [15:25] <AlainTaTaTin> Please, help me :'(
#974 [15:25] <Galaxy_2Alex> ??> AlainTaTaTin tools/hjt
#975 [15:25] <Absol> AlainTaTaTin: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#976 [15:25] <Absol> AlainTaTaTin: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#977 [15:27] <AlainTaTaTin> okay, i try...
#978 [15:33] <AlainTaTaTin> But i find where this link ?
#979 [15:34] <Galaxy_2Alex> AlainTaTaTin, It's the URL of the page containing the paste.
#980 [15:34] * Guest80855` [Guest80855`@notlogged] has quit. (Ping timeout: 384 seconds)
#981 [15:35] <AlainTaTaTin> the page containig the paste is a txt document
#982 [15:35] <Galaxy_2Alex> ??> AlainTaTaTin tools/hjt
#983 [15:35] <Absol> AlainTaTaTin: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#984 [15:35] <Absol> AlainTaTaTin: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#985 [15:35] <AlainTaTaTin> http://paste.ubuntu.com/23824301/
#986 [15:35] <AlainTaTaTin> This link ?
#987 [15:35] <Galaxy_2Alex> AlainTaTaTin, Yes, one moment
#988 [15:36] <AlainTaTaTin> Okay !
#989 [15:36] <AlainTaTaTin> Thanks you very much
#990 [15:36] * eayetsy5esryetry5ea [eayetsy5esryetry5ea@notlogged] has joined #minecrafthelp
#991 [15:37] * eayetsy5esryetry5ea [eayetsy5esryetry5ea@notlogged] has quit. (Client Quit)
#992 [15:37] <Galaxy_2Alex> AlainTaTaTin, Uninstall "Spybot - Search and Destroy", "Avast", "Avira" and "Overwolf", then restart your PC and install "Avast" again.
#993 [15:37] <Galaxy_2Alex> AlainTaTaTin, It's never good to have more than one Antivirus programs.
#994 [15:38] <AlainTaTaTin> Are you sure
#995 [15:38] <AlainTaTaTin> ???
#996 [15:38] <Galaxy_2Alex> AlainTaTaTin, Yes.
#997 [15:39] <AlainTaTaTin> okay
#998 [15:39] * danidel [danidel@notlogged] has joined #minecrafthelp
#999 [15:39] <AlainTaTaTin> at all time !
#1000 [15:39] * danidel [danidel@notlogged] has quit. (Client Quit)
#1001 [15:41] <AlainTaTaTin> and avira ?
#1002 [15:41] <Galaxy_2Alex> AlainTaTaTin, Yes.
#1003 [15:41] <Galaxy_2Alex> AlainTaTaTin, Avast is the best free one.
#1004 [15:42] <AlainTaTaTin> And malwarebyte ?
#1005 [15:42] <AlainTaTaTin> Everything antivirus ?
#1006 [15:43] <Galaxy_2Alex> AlainTaTaTin, I don't see Malwarebytes installed on your system, but yes, if it's there, remove it now, but you can install that again after the restart.
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#1012 [15:57] * AlainTaTaTin [AlainTaTaTin@notlogged] has quit. (Ping timeout: 180 seconds)
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#1014 [16:01] <AlainTaTaTin> Hey !
#1015 [16:04] <AlainTaTaTin> I have already come and I could not mine minecraft. I was told to disinfect all the antivirus and restart the computer then reinstall avast ... And ... I still can not launch minecraft!
#1016 [16:06] <AlainTaTaTin> I have already come and i can't launch minecraft. I was told to uninstall all antivirus and restart the computer then reinstall avast ... And ... I still can not launch minecraft!
#1017 [16:07] <AlainTaTaTin> There is semone ?
#1018 [16:08] <AlainTaTaTin> HEY HO !?!?!?
#1019 [16:09] <AlainTaTaTin> PLEEEEEEEEAAAAAAASE !
#1020 [16:09] <AlainTaTaTin> HEEEEEEEELP MEEEEE !
#1021 [16:12] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
#1022 [16:12] <AlainTaTaTin> please :'
#1023 [16:12] <AlainTaTaTin> :'(
#1024 [16:13] <jjs999jjs> did u restart your pc ?
#1025 [16:13] <AlainTaTaTin> Yes !
#1026 [16:13] <jjs999jjs> wait for Galaxy_2Alex
#1027 [16:14] <AlainTaTaTin> I restart my pc, uninstaled everything antivirus
#1028 [16:14] <AlainTaTaTin> I reinstaled Avast
#1029 [16:14] <AlainTaTaTin> I followed everything to the letter!
#1030 [16:14] * ConnectionIssue101 [ConnectionIssue101@notlogged] has joined #minecrafthelp
#1031 [16:15] <ConnectionIssue101> I keep getting disconnected to only Minecraft servers. And only minecraft servers. All my other games work. Any help?
#1032 [16:16] <AlainTaTaTin> Yes, i can't launch Minecraft
#1033 [16:16] <AlainTaTaTin> Can you help me ?
#1034 [16:17] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
#1035 [16:18] <AlainTaTaTin> Okay sorry
#1036 [16:18] * shappygamer [shappygamer@notlogged] has joined #minecrafthelp
#1037 [16:18] <AlainTaTaTin> What time is it in your country? Around 14:00
#1038 [16:18] * shappygamer [shappygamer@notlogged] has quit. (Client Quit)
#1039 [16:19] <AlainTaTaTin> In my country (France)... Is... 23:20 !
#1040 [16:19] <ConnectionIssue101> I keep getting disconnected to only Minecraft servers. And only minecraft servers. All my other games work. Any help?
#1041 [16:21] <AlainTaTaTin> I repeat once more... I CAN'T LAUNCH MINECRAFT
#1042 [16:24] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
#1043 [16:24] * Chechu3010 [Chechu3010@notlogged] has joined #minecrafthelp
#1044 [16:24] <Chechu3010> Hi, I´m sorry to bother you, but, how can I change my minecraft username?
#1045 [16:26] <Chechu3010> HELLOOO
#1046 [16:26] <Chechu3010> ANYONE?
#1047 [16:26] <GreyVulpine> Log into your mojang account at https://account.mojang.com/me
#1048 [16:26] <AlainTaTaTin> YES !?!?
#1049 [16:27] <GreyVulpine> Go up to "My Account", then "Settings". Link for changing your information is there
#1050 [16:27] * EpicVenom [EpicVenom@notlogged] has joined #minecrafthelp
#1051 [16:28] <Chechu3010> I´m sorry but I can´t find the link
#1052 [16:28] <Chechu3010> I mean
#1053 [16:28] <EpicVenom> I can't see players skins
#1054 [16:28] <GreyVulpine> Are you logged into your mojang account at https://account.mojang.com/me ?
#1055 [16:28] <Chechu3010> YES
#1056 [16:29] <GreyVulpine> Chechu3010 - Do you have Minecraft listed under "my Games"?
#1057 [16:29] <Chechu3010> How do I go to my games?
#1058 [16:29] <GreyVulpine> https://account.mojang.com/me
#1059 [16:29] <GreyVulpine> It's on that page, when you log in
#1060 [16:30] <Chechu3010> But when I go to that link it appears me to import my old minecraft account
#1061 [16:30] <GreyVulpine> Then you're not logging into the right account
#1062 [16:30] <Chechu3010> I swear I am
#1063 [16:30] <GreyVulpine> If you see "Import minecraft account", then that account doesn't have minecraft purchased under. Try using a different email address to log in
#1064 [16:32] <Chechu3010> Okay, I have used this account for years
#1065 [16:32] <GreyVulpine> Are you logged in via your launcher?
#1066 [16:32] * EpicVenom [EpicVenom@notlogged] has quit. (Quit: Web client closed)
#1067 [16:32] <Chechu3010> I´m sorry I don´t understanf
#1068 [16:32] <GreyVulpine> Chechu3010 - Do you have minecraft installed on your computer?
#1069 [16:33] <Chechu3010> No
#1070 [16:33] <Chechu3010> I had
#1071 [16:33] <Chechu3010> And I bought it
#1072 [16:33] <GreyVulpine> Chechu3010 - Well then, all we can tell you is that you're using the wrong email address to log in, if you see "Import minecraft account" when you log in
#1073 [16:34] <GreyVulpine> If you need help recovering your account, you'll need to file a support ticket with Mojang's Customer Support
#1074 [16:34] <Chechu3010> I swear that s my email adress for mojang
#1075 [16:34] <GreyVulpine> It's not.
#1076 [16:35] <Chechu3010> Sorry but it is
#1077 [16:35] <Chechu3010> I always used it
#1078 [16:35] <GreyVulpine> Then submit a support ticket with Mojang's customer support
#1079 [16:35] <GreyVulpine> Chechu3010 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1080 [16:35] <Chechu3010> okay
#1081 [16:38] <Chechu3010> I don´t know what to do to change my email adress
#1082 [16:39] * Enderassassin326 [Enderassassin326@notlogged] has joined #minecrafthelp
#1083 [16:39] * vuk [vuk@notlogged] has joined #minecrafthelp
#1084 [16:39] <vuk> hello
#1085 [16:39] <vuk> i was deleting minecraft on mc
#1086 [16:39] <vuk> and the file 000003.log didnt delete
#1087 [16:40] <vuk> so i dont know how to delete it and im very scared :(
#1088 [16:40] <Enderassassin326> Hey! Im having an issue with Minecraft Atm. I've been able to sign in and start the game on my computer, but multiplayer wont work. I'll get a notification saying "Java.lang.nullpointerexception". Whenever i attempt to enter single player it closes me out of Minecraft. Ive been here before to try to fix it with no previal. Are there exact web adresses that i need to have unblocked?
#1089 [16:40] <GreyVulpine> Enderassassin326 - *.minecraft.net/*, *.mojang.com/*, s3.amazonaws.com/*
#1090 [16:42] <Enderassassin326> is that s3.amazonaws.com? or amazonaws.com?
#1091 [16:42] <GreyVulpine> s3.amazonaws.com/*
#1092 [16:42] <GreyVulpine> The asterisks are important.
#1093 [16:42] <Enderassassin326> thank you! iill try that and be back shortly if i still have issues
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#1095 [16:43] * AlainTaTaTin [AlainTaTaTin@notlogged] has quit. (Quit: Web client closed)
#1096 [16:43] * homervs12 [homervs12@notlogged] has joined #minecrafthelp
#1097 [16:43] <homervs12> hello
#1098 [16:44] <thgilfodrol> hi
#1099 [16:45] <homervs12> I need help
#1100 [16:45] <thgilfodrol> what is the problem?
#1101 [16:46] <homervs12> I can not log in to my mojang or minecraft account
#1102 [16:47] * carol [carol@notlogged] has joined #minecrafthelp
#1103 [16:48] <homervs12> I get out sorry but your username or password is incorrect please try again
#1104 [16:48] * Kirito is now known as Chris
#1105 [16:48] <urielsalis> homervs12, and you tried to reset your password?
#1106 [16:48] <carol> we have realms on our pocket addition and i want to know to connect to our pc. we already have minecraft on our pc but it keeps asking us to buy it again. why?
#1107 [16:49] <homervs12> Not like I do
#1108 [16:50] <urielsalis> carol, realms for pocket edition and for the pc edition are differnt iirc
#1109 [16:52] <Enderassassin326> @greyvulpine It didnt work, would you like a Diognostic report?
#1110 [16:52] <GreyVulpine> Hmm, sure? What firewall do you run?
#1111 [16:52] <Enderassassin326> none atm, i do have covenant eyes tho
#1112 [16:52] <carol> what about from pc to xbox one can that be done?
#1113 [16:52] <GreyVulpine> Ah, that one has been known to be problematic
#1114 [16:53] <Enderassassin326> ive been working with it for three weeks man, lol
#1115 [16:53] <urielsalis> ??> Enderassassin326 info/covelant-eyes
#1116 [16:53] <urielsalis> ??> Enderassassin326 info/covelanteyes
#1117 [16:53] <urielsalis> ??> Enderassassin326 win/covenant-eyes
#1118 [16:53] <Absol> Enderassassin326: If you are using the Covenant Eyes software. Log into your Covenant Eyes account here: https://covenanteyes.com/myaccount/login/ and go to the Downloads section, make sure you download and use version 7.2.22 or newer.
#1119 [16:53] <Absol> Enderassassin326: If you have a much older version of Covenant Eyes(4.5.3 or older), uninstall Covenant Eyes and then install it again with the most recent version.
#1120 [16:53] <Enderassassin326> i have version 7.2.22, and have the websites whitelisted
#1121 [16:54] <homervs12> hi absol
#1122 [16:54] <carol> wrielsalis, what about from pc to xbox one can that be done?
#1123 [16:54] <urielsalis> carol, no realms for consoles
#1124 [16:55] <urielsalis> carol, and you cant play between different editions, as they are made by different companies with different codebases
#1125 [16:55] <homervs12> Follow the problem with my account
#1126 [16:55] <carol> wrielsalis, that sucks.
#1127 [16:55] <carol> wrielsalis, how about all these mods. how do we get mods for the pc addition?
#1128 [16:56] <thgilfodrol> carol: long story short, you'll need to get a modified client that will load mods for you- but those are unsupported here
#1129 [16:56] <carol> wrielsalis, sow what your saying is it can only be played pc to pc, xbox to xbox, and pcket addion to pcket addion?
#1130 [16:57] <urielsalis> carol, modpacks(FTB or curse launcher), or you can download forge and install them manually
#1131 [16:57] <urielsalis> carol, yup
#1132 [16:57] <thgilfodrol> carol: you could also look into the minecraft forge client if you want to add your own mods
#1133 [16:57] <carol> i have tried so many times to download forge and it doesn't work
#1134 [16:57] <carol> canyou get mods for the xbox?
#1135 [16:57] <urielsalis> carol, nope, thats against Microsoft TOS
#1136 [16:57] <urielsalis> carol, you cant modify consoles
#1137 [16:57] <thgilfodrol> carol: you can type "/join #ftb" to get help with mod installation, generally
#1138 [16:57] <homervs12> hi
#1139 [16:57] <Enderassassin326> Any other ideas on how to get get a proper download?
#1140 [16:57] <homervs12> hi
#1141 [16:58] <thgilfodrol> homervs12: have you tried resetting your password?
#1142 [16:58] <carol> wrielsalis, ok consoles out.
#1143 [16:58] <carol> wrielsalis, but for the pc i would have to get a forge client for what is FTB or curse launcher?
#1144 [16:59] <thgilfodrol> carol: ftb and curse both use forge client to run the mods
#1145 [16:59] <urielsalis> carol, forge uses the minecraft launcher, FTB and curse are clients, you can download modpacks from those
#1146 [16:59] * jorgebc [jorgebc@notlogged] has joined #minecrafthelp
#1147 [16:59] <thgilfodrol> carol: forge is the platform that enables mods, ftb/curse client is essentially an interface to install them
#1148 [17:00] <Enderassassin326> @thgilfodrol when you have a moment :P
#1149 [17:00] <carol> thgilfodrol go you have the correct web page i could use. when you google it so many come up and i don't want a virus
#1150 [17:00] <urielsalis> carol, curse.com
#1151 [17:01] <urielsalis> carol, https://www.curse.com/games/minecraft more specifically
#1152 [17:01] <thgilfodrol> Enderassassin326: my best guess would be to temporarily disable/uninstall covenant eyes while you install minecraft, I'm not well versed enough with it to give you specific details though
#1153 [17:02] <carol> ok, i will look into this, and alos this web site would be for a pc correct?
#1154 [17:02] <Enderassassin326> alright, i appreciate the work you guys do
#1155 [17:02] <urielsalis> carol, yup
#1156 [17:02] <carol> urielsalis do the mods go right to your pc minecraft accout or do you have to pull them from a file?
#1157 [17:02] * homervs12 [homervs12@notlogged] has quit. (Ping timeout: 180 seconds)
#1158 [17:03] <urielsalis> carol, mods are installed in your pc, in a special forlder
#1159 [17:03] <urielsalis> carol, and forge reads them from there and loads them to your client
#1160 [17:04] <carol> urielsalis, i may sound dumb cuz im new to all this, but when you are in minecraft how to you pull the mods and when you say client do you mean minecraft is the client
#1161 [17:05] <urielsalis> carol, yup. You download the mods yourself. or you can use a modpack, like those that curse and ftb provide, that basically download all the mods and install it for you
#1162 [17:05] * Enderassassin326 [Enderassassin326@notlogged] has quit. (Ping timeout: 180 seconds)
#1163 [17:05] <urielsalis> carol, modpacks are also a combination of mods that work well together
#1164 [17:05] * jorgebc [jorgebc@notlogged] has quit. (Quit: Web client closed)
#1165 [17:07] <carol> urielsalis, ok i will try this, but im not good with all this stuff. my kids are trying to get me get them mods and just can't figure it out. thank you all for your help everyone that i have talked to.
#1166 [17:07] * urielsalis tips hat
#1166 [17:07] <urielsalis> carol, you can also go to the curse web app or the forums and ask for help in the modded support sections if you have any issues.
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#1168 [17:27] * Ragnoff [Ragnoff@notlogged] has joined #minecrafthelp
#1169 [17:35] * axeel97 [axeel97@notlogged] has joined #minecrafthelp
#1170 [17:35] <axeel97> holaa necesito ayuda
#1171 [17:35] <axeel97> no me deja logearme en la pagina de minecraft.net
#1172 [17:36] <urielsalis> axeel97, what happens when you try?
#1173 [17:37] <axeel97> sale este mensaje "¡UPS! Un error impidió procesar tu solicitud. Por favor, inténtalo de nuevo."
#1174 [17:38] <urielsalis> axeel97, Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.520beta/HijackThis.exe/download Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the
#1175 [17:40] <axeel97> y que hago con eso?
#1176 [17:40] <urielsalis> axeel97, dame el link
#1177 [17:40] <Ragnoff> Hello. I am having some problems running minecraft on my son's laptop. We loaded a vanilla instance to see if it was the mods, but even with all video setting at minimum it si still nearly unplayable
#1178 [17:40] <urielsalis> Ragnoff, what happens when you try?
#1179 [17:41] <axeel97> cual link?
#1180 [17:41] <Ragnoff> I do not see the log window I usually see with modded minecraft, so I am not certain how to paste teh log
#1181 [17:41] <Ragnoff> Lots of freezing
#1182 [17:41] * Schagon [Schagon@notlogged] has quit. (Ping timeout: 180 seconds)
#1183 [17:41] <Ragnoff> like you were moving ina really slow strobe light
#1184 [17:42] <thgilfodrol> ??> Ragnoff launcher/open
#1185 [17:42] <urielsalis> axeel97, el que creaste con paste.ubuntu.com
#1186 [17:42] <Absol> Ragnoff: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#1187 [17:42] <urielsalis> Ragnoff, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1188 [17:43] * PaulPac_Hd [PaulPac_Hd@notlogged] has joined #minecrafthelp
#1189 [17:43] <Ragnoff> Ok, working on those instructions
#1190 [17:43] <axeel97> no comprendo, le di analizar y guardar y me abrio un archivo de texto
#1191 [17:44] <PaulPac_Hd> my account is saying i have not own it when i bought it about 1/2 years ago i havnt used it for about 6/9 months can you help ?
#1192 [17:46] * AL [AL@notlogged] has joined #minecrafthelp
#1193 [17:46] <thgilfodrol> ??> PaulPac_Hd account/bug/demo
#1194 [17:46] <Absol> PaulPac_Hd: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#1195 [17:46] * ShortDawg15 [ShortDawg15@notlogged] has joined #minecrafthelp
#1196 [17:47] <ShortDawg15> Hi can I ask you about ps4 Minecraft?
#1197 [17:48] <urielsalis> ShortDawg15, not many of us have experience with it
#1198 [17:48] * hlimaalmeida [hlimaalmeida@notlogged] has joined #minecrafthelp
#1199 [17:48] <ShortDawg15> OK
#1200 [17:48] <axeel97> como puedo hacer? a alguien mas no lo deja iniciar secion en minecraft.net?
#1201 [17:49] <Ragnoff> Here are the system specs http://paste.ubuntu.com/23824937/
#1202 [17:49] <urielsalis> axeel97, Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.520beta/HijackThis.exe/download Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open
#1203 [17:49] <urielsalis> axeel97, Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1204 [17:49] <AL> The Minecraft for pic I downloaded for my son keeps crashing before play starts. Please help
#1205 [17:50] <urielsalis> ??> AL launcher/crash
#1206 [17:50] <urielsalis> ??> AL launcher/crash-log
#1207 [17:50] <Absol> AL: We need to see your crash log, which appears after a crash.
#1208 [17:50] <Absol> AL: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1209 [17:50] <Ragnoff> We did run malwarebites on his system
#1210 [17:50] <urielsalis> Ragnoff, download and install https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
#1211 [17:52] <axeel97> aca esta http://paste.ubuntu.com/23824948/
#1212 [17:52] * ShortDawg15 [ShortDawg15@notlogged] has quit. (Ping timeout: 180 seconds)
#1213 [17:52] <axeel97> y ahora que debo hacer?
#1214 [17:53] <PaulPac_Hd> still not working ?
#1215 [17:53] <urielsalis> ??> axeel97 info/mcleaks
#1216 [17:53] <Absol> axeel97: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1217 [17:53] <Absol> axeel97: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1218 [17:53] <urielsalis> ??> axeel97 win/hosts/edit
#1219 [17:53] <Absol> axeel97: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1220 [17:53] <Absol> axeel97: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1221 [17:54] <hlimaalmeida> i cant imporrt my account
#1222 [17:54] <hlimaalmeida> it sai Wrong Minecraft username, email, or password.
#1223 [17:55] <hlimaalmeida> but is not wrong
#1224 [17:55] <Ragnoff> which one, the Catalyst Software Suite or Radeon Software Crimson Edition Beta
#1225 [17:55] <hlimaalmeida> iv just logd in
#1226 [17:55] <urielsalis> Ragnoff, radeon
#1227 [17:55] <urielsalis> hlimaalmeida, have you tried resetting your password?
#1228 [17:55] <hlimaalmeida> yes
#1229 [17:55] <AL> I have to sign on from the pic then
#1230 [17:56] <urielsalis> ??> hlimaalmeida login/throttle
#1231 [17:56] <Absol> hlimaalmeida: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1232 [17:56] <Absol> hlimaalmeida: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1233 [17:57] <hlimaalmeida> no it seis that my minecraft password its wrong
#1234 [17:57] <axeel97> @absol el nombre de que archivo?
#1235 [17:57] <hlimaalmeida> when im in thes page
#1236 [17:57] * Guest80855 is now known as AuBot
#1237 [17:58] <hlimaalmeida> https://account.mojang.com/migrate/import
#1238 [17:58] * AL_ [AL_@notlogged] has joined #minecrafthelp
#1239 [17:59] <PaulPac_Hd> im on my account that i have i bought minecraft on and it says i haven't purchase it on that account i have no other account and when i try to do the older account thing it says wrong password even tho i just loged in can you help ??
#1240 [17:59] * AL [AL@notlogged] has quit. (Ping timeout: 180 seconds)
#1241 [17:59] <AL_> I am returning with the minecraft PC prob lem - crashes before play starts. I will copy info
#1242 [17:59] <mattym> ??> PaulPac_Hd account/send-email
#1243 [17:59] <Absol> PaulPac_Hd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1244 [17:59] <Absol> PaulPac_Hd: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1245 [17:59] <axeel97> como edito el host?
#1246 [18:00] <PaulPac_Hd> thanks
#1247 [18:00] <AL_> how do I get it to paste
#1248 [18:00] * PaulPac_Hd [PaulPac_Hd@notlogged] has quit. (Quit: Web client closed)
#1249 [18:01] <mattym> ??> AL_ launcher/crash-log
#1250 [18:01] <Absol> AL_: We need to see your crash log, which appears after a crash.
#1251 [18:01] <Absol> AL_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1252 [18:01] <axeel97> como puedo editar el host?
#1253 [18:02] <AL_> did you get it?
#1254 [18:02] <mattym> axeel97, Remove the two lines that contain the word mojang, then save the file
#1255 [18:03] <ConnectionIssue101> I keep getting disconnected to only Minecraft servers. And only minecraft servers. All my other games work. Any help?
#1256 [18:04] <axeel97> si pero como entro al host para editarlo??
#1257 [18:04] <mattym> ConnectionIssue101, Do you get an error when it happens?
#1258 [18:04] <AL_> Time: 1/18/17 6:52 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Display.java:306) at org.lwjgl.opengl.Display.create
#1259 [18:04] <urielsalis> ??> axeel97 win/hosts/edit
#1260 [18:04] <Absol> axeel97: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1261 [18:04] <Absol> axeel97: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1262 [18:04] <mattym> ??> AL_ win/dxdiag
#1263 [18:04] <Absol> AL_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1264 [18:05] <ConnectionIssue101> @mattym No usually just disconnected
#1265 [18:05] <mattym> ConnectionIssue101, No message after that?
#1266 [18:05] <ConnectionIssue101> mattym no
#1267 [18:05] <mattym> ConnectionIssue101, Are you using any mods or addons?
#1268 [18:06] <ConnectionIssue101> mattym It happens on all servers, Vanilla and Modded
#1269 [18:06] <axeel97> pongo win/host/edit y no sale nada
#1270 [18:06] <AL_> http://paste.ubuntu.com/23824982/
#1271 [18:06] * homervs12 [homervs12@notlogged] has joined #minecrafthelp
#1272 [18:06] <axeel97> y el nombre de que archivo debo poner??
#1273 [18:06] <homervs12> hi
#1274 [18:07] <homervs12> hola
#1275 [18:08] <mattym> ??> ConnectionIssue101 win/reinst
#1276 [18:08] * jdavid [jdavid@notlogged] has joined #minecrafthelp
#1277 [18:08] <Absol> ConnectionIssue101: You may need to reinstall the locally installed files that Minecraft puts into place.
#1278 [18:08] <Absol> ConnectionIssue101: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1279 [18:08] * jdavid [jdavid@notlogged] has quit. (Client Quit)
#1280 [18:08] <mattym> ConnectionIssue101, Try the instructions from Absol, see what happens after that.
#1281 [18:08] <axeel97> yaaaa esta graciaaas
#1282 [18:08] <axeel97> muchas gracias por su ayuda
#1283 [18:08] <mattym> ??> AL_ win/dxdiag
#1284 [18:08] <Absol> AL_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1285 [18:08] <mattym> AL_, Those are new instructions ^
#1286 [18:08] <homervs12> hi
#1287 [18:09] <ConnectionIssue101> @mattym and @Absol I don't have a .minecraft there
#1288 [18:09] <Ragnoff> That installer seems to have hung at 2% completion
#1289 [18:10] <mattym> ConnectionIssue101, What do you mean?
#1290 [18:10] <homervs12> I do not know what happened to my minecraft before I had it complete but now I can only enter the demo
#1291 [18:10] <ConnectionIssue101> mattym When I go %AppData% There is no .minecraft folder
#1292 [18:10] <mattym> homervs12, Did you fill out he form you were told to earlier?
#1293 [18:10] <mattym> ConnectionIssue101, What do you see?
#1294 [18:11] <homervs12> Which form
#1295 [18:11] <mattym> ??> homervs12 account/send-email
#1296 [18:11] <Absol> homervs12: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1297 [18:11] <Absol> homervs12: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1298 [18:11] <mattym> homervs12, Read the info Absol wrote to you.
#1299 [18:11] <ConnectionIssue101> Mattym I see the roaming file, and I know that there is suppose to be a .minecraft folder, but there is none
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#1302 [18:12] <mattym> ConnectionIssue101, Go into Roaming, see if its there
#1303 [18:12] <ConnectionIssue101> Mattym It is not there, there is no ".minecraft"
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#1307 [18:14] <mattym> ConnectionIssue101, Are you using the official game launcher>?
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#1309 [18:15] <ConnectionIssue101> mattym I was
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#1311 [18:15] <Curious_> Hello! this isnt a problem with minecraft, hust a question. I used to have a server, but i stoped because i didnt like it as i thought i would. I have just updated everything, all the plugins, everything to 1.11, but i dont want to start it up again. Is there any way i could sell the files to someone who wants a server? is it against elua?
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#1313 [18:17] <AL_> http://paste.ubuntu.com/23825051/
#1314 [18:17] <mattym> Curious_, Probably.
#1315 [18:18] <mattym> AL_, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1316 [18:18] <homervs12> Not what happens is that with my minecraft account premiun when I login I can only use a demo
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#1318 [18:18] <mattym> homervs12, Yes and you will need to fill out that form and contact Mojang.
#1319 [18:21] <AL_> can i have both windows 10 and 7? The usb I got to connect to the internet works with windows 10. do I have to pay for windows 7? How much are graphics and how do i get that?
#1320 [18:22] <mattym> AL_, If you want to add a graphics card, you would need to take the computer to a store that sells computer parts, as that would be the only way to make sure you get something that is compatible with the rest of your hardware.
#1321 [18:22] <Ragnoff> urielsalis - I received several error messages as it seemed parts of the install failed, but the video drivers did seem to install correctly. has hung at the AMD Gaming Evolved App
#1322 [18:23] <mattym> AL_, If you had Windows 7 before, you should be able to reinstall it, instructions can be found online, if you don't thing you can do them, once again take it to a shop, most will offer that as a service.
#1323 [18:24] <AL_> I bought ther computer refurbished and it came withn windows 10. It is a dell optiplex 780. The thing is, it has a TB of memory. Who needs that but a gamer? So why the heck aouldnt the graphics be there? ugh!
#1324 [18:25] <mattym> AL_, It has a TB of storage.
#1325 [18:25] <mattym> AL_, No actual graphics card, and very old hardware.
#1326 [18:25] <AL_> so i can try to do the windows 7 and see if stuff still works
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#1328 [18:26] <mattym> AL_, If you got it refurbished with 10, you wont have your Windows 7 product key which is needed for part of the process.
#1329 [18:26] <mattym> AL_, If you got it refurbished with 10, you wont have your Windows 7 product key which is needed for part of the process.
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#1331 [18:26] <AL_> right
#1332 [18:27] <AL_> ok, ill check into graphics. Thank you!
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#1338 [18:49] <Helavor> A few of my buddies decided they wanted to get back into Minecraft. I haven't played for over 6 or so years and can only remember my username because I use it for everything. Is there any way to retrieve my account info?
#1339 [18:50] <mattym> Helavor, Have you checked any email accounts you may have used for confirmation or communication from Mojang?
#1340 [18:51] <Helavor> I've tried two of the emails that I had back in that time but have received no information on either email so I just assume they aren't tied to the account
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#1342 [18:57] <mattym> Helavor, If you have an unmigrated account, you wont receive any new email, you would need to search in the history. Or follow the instructions Absol will write below
#1343 [18:57] <mattym> ??> Helavor account/send-email
#1344 [18:57] <Absol> Helavor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1345 [18:57] <Absol> Helavor: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1346 [18:59] <Helavor> Thanks guys. I'll give that a shot
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#1349 [19:24] <Ragnoff> urielsalis - thanks for the help, it does seem to be running better.
#1350 [19:24] * urielsalis tips hat
#1350 [19:29] <ConnectionIssue101> I hate my life
#1351 [19:29] <urielsalis> hi ConnectionIssue101, what is your issue?
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#1353 [19:34] <thgilfodrol> I guess he had a connection issue
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#1362 [20:25] <rauul_> Hello?
#1363 [20:26] <CubeTheThird> hello rauul_
#1364 [20:27] <rauul_> Hello Cube, something happened with my account and I can not log in, and no email is coming until I can change my password
#1365 [20:28] <CubeTheThird> rauul_, if you are not receiving the email, you will have to contact Mojang about that
#1366 [20:28] <CubeTheThird> ??> rauul_ mojang/email
#1367 [20:28] <Absol> rauul_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1368 [20:28] <Absol> rauul_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1369 [20:29] <rauul_> Ok, thanks
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#1373 [20:35] <TheBoyWhoNeedsHelp> Um Hello..? I need Help I changed my Name for MC and now when i log it and try to go on a server it says "Not authenticated with Minecraft.net" It was working before now its not D:
#1374 [20:35] <TheBoyWhoNeedsHelp> I was DehBrah before i changed it to DehBRuH
#1375 [20:36] <TheBoyWhoNeedsHelp> Can Someone help Me..? D:
#1376 [20:36] <CubeTheThird> ??> TheBoyWhoNeedsHelp launcher/relog
#1377 [20:36] <Absol> TheBoyWhoNeedsHelp: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1378 [20:36] <TheBoyWhoNeedsHelp> kk
#1379 [20:36] <TheBoyWhoNeedsHelp> ill be back in a min to tell u if it works
#1380 [20:37] <TheBoyWhoNeedsHelp> IT WORKS :D
#1381 [20:37] <TheBoyWhoNeedsHelp> THX
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#1389 [21:29] <dudeguyweeb> hey i can't answer my security questions and I have tried to reset them 3 times to no avail. I need help with resetting my security questions
#1390 [21:29] <pie_flavor> ??> dudeguyweeb account/send-email
#1391 [21:29] <Absol> dudeguyweeb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1392 [21:29] <Absol> dudeguyweeb: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1393 [21:29] <dudeguyweeb> thx
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#1395 [21:35] <Deegs4232> Hello! I recently got my friend a minecraft account and I can log in perfectly. But whenever he tries it doesn't seem to work. Is it a localside based thing or what?
#1396 [21:36] <pie_flavor> Deegs4232: There's various possible reasons.
#1397 [21:36] <pie_flavor> Deegs4232: For instance, are you absolutely sure it's the correct password?
#1398 [21:36] <Deegs4232> Yes. I typed it out to him as I was making the password
#1399 [21:36] <Deegs4232> And the email is correct
#1400 [21:36] <pie_flavor> Deegs4232: And it's absolutely possible that he got locked out from trying too much, which _is_ locally based and lasts for 1 hour.
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#1402 [21:37] <pie_flavor> Deegs4232: But if he's truly unable to log into an account with the same credentials as you, well past any lockout period, then it's a problem best taken up with Mojang Accounts Support.
#1403 [21:37] <pie_flavor> ??> Deegs4232 account/send-email
#1404 [21:37] <Absol> Deegs4232: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1405 [21:37] <Absol> Deegs4232: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1406 [21:41] <Deegs4232> Okay, I have sent the email
#1407 [21:42] <Shmuel> Error code 2755 trouble
#1408 [21:42] <pie_flavor> Shmuel: I'm sorry, could you elaborate?
#1409 [21:42] <Shmuel> Yeah, sorry.
#1410 [21:42] <Deegs4232> Opps, sorry. I was PM'd
#1411 [21:42] <Deegs4232> Thats why
#1412 [21:42] <Shmuel> SoI had simply downloaded the Minecraftinstaller.msi and ran it. I got through setting up the location of the installation, clicked next, clicked install with the administrator shield next to it(I am an administrator). automatically, a window pops up and says "The system cannot open the device or file specified. [Retry Button] [Cancel Button]" Retry doesn't work, so I click cancel. "The installer has encountered an unexpected erro
#1413 [21:43] <pie_flavor> Shmuel: First of all, there's a character limit on IRC messages. Your message ended 'an unexpected erro'.
#1414 [21:44] <pie_flavor> Shmuel: Second, it sounds like the installer isn't the way to go for you. Try this non-installer version: https://launcher.mojang.com/download/Minecraft.exe
#1415 [21:44] <Shmuel> The error code is 2755." So I downloaded a new one. and the same thing happened. What should I do to fix it?
#1416 [21:46] <Shmuel> "unable to start the Minecraft Runtime Environment. This is most likely cause by a corruption. Please try to reinstall minecraft"
#1417 [21:47] <pie_flavor> Shmuel: That's interesting. Could you tell me what the name of your user folder is in Windows?
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#1419 [21:48] <Shmuel> ....Shmule?
#1420 [21:48] <pie_flavor> Shmuel: So it can't be a special character problem, then.
#1421 [21:48] <pie_flavor> Shmuel: Try this one: https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.exe
#1422 [21:48] <Shmuel> yep
#1423 [21:49] <Shmuel> dear lord, who knew there were so many download links!
#1424 [21:49] <Shmuel> It didnteven finish loading up
#1425 [21:49] <Shmuel> it ended with "Please fix the error and restart."
#1426 [21:49] <pie_flavor> Shmuel: Well, that's just dandy.
#1427 [21:50] <Shmuel> FATAL ERROR: net.minecraft.bootstrap.FatalBootstrapError: Unable to download while being forced at net.minecraft.bootstrap.Bootstrap.execute(Bootstrap.java:95) at net.minecraft.bootstrap.Bootstrap.main(Bootstrap.java:381)
#1428 [21:50] <pie_flavor> Shmuel: Try the following instructions from Absol, then try https://launcher.mojang.com/download/Minecraft.exe again.
#1429 [21:50] <Shmuel> That help?
#1430 [21:50] <pie_flavor> ??> Shmuel win/reinst
#1431 [21:50] <Absol> Shmuel: You may need to reinstall the locally installed files that Minecraft puts into place.
#1432 [21:50] <Absol> Shmuel: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1433 [21:53] <Shmuel> Nope.
#1434 [21:53] <Shmuel> Sorry :/
#1435 [21:54] <pie_flavor> Shmuel: That's extremely interesting. I'm inclined to believe that something else on your computer is actively preventing this.
#1436 [21:54] <pie_flavor> ??> Shmuel tools/hjt
#1437 [21:54] <Absol> Shmuel: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1438 [21:54] <Absol> Shmuel: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1439 [21:58] <Shmuel> http://paste.ubuntu.com/23825917/
#1440 [21:58] <Shmuel> Thank You guys btw
#1441 [21:59] <pie_flavor> Shmuel: Norton is an antivirus program that A: does next to nothing to prevent viruses, and B: is known to interfere with many aspects of Minecraft.
#1442 [21:59] <Shmuel> ....Rlly?
#1443 [21:59] <pie_flavor> ??> Shmuel av/norton/uninstall
#1444 [21:59] <Absol> Shmuel: To completely uninstall Norton Internet Security, use this tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
#1445 [22:00] <pie_flavor> Shmuel: Truly. We recommend Avast! antivirus, which is a free antivirus program that actually works.
#1446 [22:00] <pie_flavor> ??> Shmuel av/avast
#1447 [22:00] <Absol> Shmuel: Avast! Anti-virus: http://www.avast.com/free-antivirus-download
#1448 [22:00] <Shmuel> so jjust uninstall internet security?
#1449 [22:00] <pie_flavor> Shmuel: Not quite. Use the tool Absol linked, right below you saying "Rlly"/
#1450 [22:01] <pie_flavor> Shmuel: Norton, like McAfee, is so ingrained that it requires a special uninstall tool to completely remove.
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#1452 [22:10] <Shmuel> so norton is gone
#1453 [22:10] <pie_flavor> Shmuel: Have you tried all three downloads on your freshly non-Norton system?
#1454 [22:14] <Shmuel> Yes!
#1455 [22:14] <pie_flavor> Shmuel: Do any of them work?
#1456 [22:14] <Shmuel> Wow, i am really surprised that worked
#1457 [22:14] <Shmuel> What was the link for that antivirus again?
#1458 [22:14] <pie_flavor> http://www.avast.com/free-antivirus-download
#1459 [22:14] <Shmuel> no viruses on this one?
#1460 [22:15] <pie_flavor> Shmuel: Beg pardon?
#1461 [22:15] <Shmuel> meaning, this isn't fake, and it is better than norton?
#1462 [22:15] <GreyVulpine> It's better than norton
#1463 [22:15] <Shmuel> it said it couldn't launch the application...?
#1464 [22:15] <pie_flavor> ^ This dude is staff.
#1465 [22:16] <Shmuel> Thanks
#1466 [22:19] <Shmuel> Thank you very much guys, really helpfi;
#1467 [22:20] <pie_flavor> No problem.
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#1471 [22:37] <Lux> reset my password and i login and it says invaled
#1472 [22:37] <Lux> is there someone i can talk to to help me?
#1473 [22:42] <urielsalis> ??> Lux login/throttle
#1474 [22:42] <Absol> Lux: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1475 [22:42] <Absol> Lux: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
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#1477 [22:50] <Lux> all right
#1478 [22:50] <Lux> thanks
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#1481 [23:22] <Sean> Hello, im 17 didn't mean to say that i was born in 2005 and now i have to get my parents permission to log on to my mine craft account. Please help
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