#1 [00:12] * Michael [Michael@notlogged] has joined #minecrafthelp
#2 [00:13] <Guest99544> I have not been able to access my minecraft account since windows 10
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#21 [02:26] <BoDonner> Hello
#22 [02:26] <zkxs> Howdy
#23 [02:26] <BoDonner> How can I create a server on my Mac?
#24 [02:28] <zkxs> BoDonner: Have you checked out http://minecraft.gamepedia.com/Tutorials/Setting_up_a_server ?
#25 [02:28] <BoDonner> No thank you :D
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#27 [02:43] <Stese> Morning all.
#28 [02:44] <zkxs> morning
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#34 [03:49] * NpctoObake [NpctoObake@notlogged] has joined #minecrafthelp
#35 [03:50] <NpctoObake> Is it about the "Completely ignored arguments: [--nativeLauncherVersion, 307] "
#36 [03:50] <NpctoObake> *?
#37 [03:51] <zkxs> NpctoObake: Do you have an Nvidia graphics card?
#38 [03:55] <zkxs> ??> NpctoObake launcher/crash-log
#39 [03:55] <Absol> NpctoObake: We need to see your crash log, which appears after a crash.
#40 [03:55] <Absol> NpctoObake: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#41 [03:58] <NpctoObake> I'm going to send you
#42 [03:59] <NpctoObake> Completely ignored arguments: [--nativeLauncherVersion, 307] [10:40:28] [Client thread/INFO]: Setting user: NoctiObake [10:40:29] [Client thread/INFO]: LWJGL Version: 2.9.4
#43 [03:59] <zkxs> ??> NpctoObake paste
#44 [03:59] <Absol> NpctoObake: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#47 [04:00] <NpctoObake> Okay here http://paste.ubuntu.com/23868421/
#48 [04:00] <zkxs> NpctoObake: Thank you
#49 [04:01] <zkxs> NpctoObake: Ok, I think I know what the problem is. I'm going to need a second log.
#50 [04:01] <zkxs> ??> NpctoObake win/dxdiag
#51 [04:01] <Absol> NpctoObake: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#52 [04:01] <NpctoObake> It works with nvidia too?
#53 [04:02] <zkxs> NpctoObake: The newest Nvidia driver has a bug that breaks Minecraft. We can fix it by downgrading one version.
#54 [04:02] <NpctoObake> That's what I'm going to do
#55 [04:03] <NpctoObake> The downloading just ended now
#56 [04:03] <zkxs> NpctoObake: It should be v376.33. v378.49 is the bad driver.
#57 [04:04] <NpctoObake> Yes this is the one that I've downloaded I'm going to install it
#58 [04:15] <Stese> hope nVidia sort this one soon
#59 [04:16] <zkxs> Stese: At least Mojang is trying to get the word out: https://twitter.com/Minecraft/status/824548998581288962
#60 [04:16] <Stese> Yeah. There is a Reddit for this driver, and they've asked for crash reports. I know a few have provided them
#61 [04:16] <zkxs> And if you go look at https://www.reddit.com/r/feedthebeast/comments/5pydv9/dont_install_nvidia_gpu_driver_version_37849_it/ supposedly there's an nvidia rep on the case
#62 [04:17] <NpctoObake> It works! Thank you so much!
#63 [04:17] <zkxs> NpctoObake: No problem! glad it works.
#64 [04:17] <Stese> lol
#65 [04:17] <Stese> we found the same thing
#66 [04:17] <zkxs> Seems like he's legit though as he has flair in /r/nvidia
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#70 [04:19] <Stese> I was looking at this one, actually
#71 [04:19] <Stese> https://www.reddit.com/r/nvidia/comments/5pwfnh/driver_37849_faqdiscussion_thread/
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#73 [04:22] <zkxs> I'm suspect this affects anything using LWJGL.
#74 [04:23] * DoniakYT [DoniakYT@notlogged] has joined #minecrafthelp
#75 [04:24] <DoniakYT> hi guys i need help, i think i need because my minecraft account was just deleted and i cant log in
#76 [04:25] <zkxs> ??> DoniakYT account/delete/recovery
#77 [04:25] <Absol> DoniakYT: If you have deleted your account or believe it has been deleted, Mojang Customer Support can recover it.
#78 [04:25] <Absol> DoniakYT: To do so, you need to contact customer support using the web form found at http://help.mojang.com/customer/portal/emails/new. Don't forget to include your transaction ID!
#79 [04:30] <DoniakYT> still didn't work, Mojang site still say:Unknown e-mail address or password.
#80 [04:31] <zkxs> DoniakYT: Did you follow Absol's directions?
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#102 [06:07] * DeXeRvEzz [DeXeRvEzz@notlogged] has joined #minecrafthelp
#103 [06:08] <DeXeRvEzz> i need help with a dxdiag error
#104 [06:08] <DeXeRvEzz> http://paste.ubuntu.com/23868848/ here's my file
#105 [06:09] <zkxs> DeXeRvEzz: Looks like you need a video driver. Give me a second to look.
#106 [06:09] <DeXeRvEzz> allright ill wait
#107 [06:09] <DeXeRvEzz> but can i fix it ?
#108 [06:09] <DeXeRvEzz> or do i need to reinstall my pc
#109 [06:12] <DeXeRvEzz> ??
#110 [06:13] <DeXeRvEzz> explane pls
#111 [06:13] <zkxs> ??> DeXeRvEzz oem/hp/product-number
#112 [06:13] <Absol> DeXeRvEzz: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#113 [06:13] <Absol> DeXeRvEzz: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#114 [06:16] <DeXeRvEzz> Y5U83EA#ABH
#115 [06:16] <DeXeRvEzz> i found it
#116 [06:17] <zkxs> DeXeRvEzz: Try installing this display driver: http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77845.exe
#117 [06:17] <DeXeRvEzz> oke
#118 [06:18] <DeXeRvEzz> it is not bs right ?
#119 [06:19] <zkxs> bs?
#120 [06:19] <DeXeRvEzz> i dont want do totally break my pc
#121 [06:19] <DeXeRvEzz> bullshit
#122 [06:19] <Absol> DeXeRvEzz: Please keep it civil
#123 [06:19] <zkxs> This driver is distributed for HP specifically for your laptop.
#124 [06:19] <DeXeRvEzz> allright
#125 [06:19] <DeXeRvEzz> is it a WLAN driver
#126 [06:20] <zkxs> DeXeRvEzz: It is a "Intel Chipset, Graphics, Camera and Audio Driver Pack"
#127 [06:20] <zkxs> DeXeRvEzz: I got it from this page: http://support.hp.com/us-en/drivers/selfservice/HP-x2-10-p000-Notebook-PC/12499232/model/14057930
#128 [06:30] * jus [jus@notlogged] has joined #minecrafthelp
#129 [06:30] <jus> exit code -1073740791
#130 [06:30] <zkxs> ??> jus win/dxdiag
#131 [06:30] <Absol> jus: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#132 [06:33] <jus> thank you
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#135 [06:34] * DeXeRvEzz [DeXeRvEzz@notlogged] has joined #minecrafthelp
#136 [06:35] <DeXeRvEzz> allright i just downloaded a driver but my minecraft still keeps saying i need updated drivers
#137 [06:35] <DeXeRvEzz> and one of you guys told me it was the correct one
#138 [06:36] <thgilfodrol> did you install it?
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#140 [06:36] <DeXeRvEzz> yes and i needed to restart my pc so i did
#141 [06:36] <DeXeRvEzz> and i started minecraft and i still get the message
#142 [06:37] <DeXeRvEzz> what do i need to do
#143 [06:37] <DeXeRvEzz> or can you help me pls
#144 [06:38] <DeXeRvEzz> ??
#145 [06:38] * wincrafting [wincrafting@notlogged] has joined #minecrafthelp
#146 [06:38] <thgilfodrol> what message do you get?
#147 [06:39] <DeXeRvEzz> my drivers need to be updated but i just installed a new one 5 min ago one of you guys send me the link
#148 [06:39] <thgilfodrol> ??> DeXeRvEzz launcher/crash-log
#149 [06:39] <Absol> DeXeRvEzz: We need to see your crash log, which appears after a crash.
#150 [06:39] <Absol> DeXeRvEzz: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#152 [06:39] <DeXeRvEzz> im now updating all my updates with hp support services
#153 [06:40] <DeXeRvEzz> http://paste.ubuntu.com/23868848/
#154 [06:41] <thgilfodrol> DeXeRvEzz: can you do a new dxdiag report?
#155 [06:44] * DeXeRvEzz_ [DeXeRvEzz_@notlogged] has joined #minecrafthelp
#156 [06:45] <DeXeRvEzz_> hi
#157 [06:45] <thgilfodrol> hi
#158 [06:45] <DeXeRvEzz_> i need help
#159 [06:45] <DeXeRvEzz_> http://paste.ubuntu.com/23868940/
#160 [06:45] <DeXeRvEzz_> can you help it
#161 [06:46] <thgilfodrol> one moment
#162 [06:47] <DeXeRvEzz_> now i have one big lag in my pc
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#164 [06:52] * ho [ho@notlogged] has joined #minecrafthelp
#165 [06:52] <ho> Hello
#166 [06:53] <grandrolf> hey ho
#167 [06:53] <ho> I wanted to know is MC would be compatible with this laptop
#168 [06:54] * pk [pk@notlogged] has quit. (Quit: Web client closed)
#169 [06:54] <grandrolf> ??> ho win/dxdiag
#170 [06:54] <Absol> ho: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#173 [06:55] <Space3O45_> Hey, is there anyone here familiar with the technical side of DynMap?
#174 [06:56] <Tsuin> Hey guys, so I know Minecraft is having problems with Nvidia card drivers ATM, is there any way I can go back to the previous version so I can just play it?
#175 [06:56] <zkxs> Space3O45_: Maybe ask in #dynmap ?
#176 [06:56] <zkxs> Tsuin: Yes, you can downgrade
#177 [06:56] <Space3O45_> Oh, thanks
#178 [06:56] <Space3O45_> Ahah
#179 [06:56] <grandrolf> Tsuin: yes, downgrade or remove the 3d vision driver from control panel add/remove programs
#180 [06:56] * Space3O45_ [Space3O45_@notlogged] has quit. (Client Quit)
#181 [06:57] <grandrolf> Tsuin: http://www.nvidia.com/Download/Find.aspx?lang=en-us
#182 [06:57] <ho> grandrolf https://paste.ubuntu.com/23868971/
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#184 [06:58] <Tsuin> Thank you!
#185 [06:58] <grandrolf> ho - just to be sure off your question, did you want to know in generall - or did you try and it failed?
#186 [06:58] <ho> General
#187 [06:58] <Druss_Rua> Hi, my Minecraft has stopped launching. Probably my own fault, I was trying to get it to run through my NVIDIA card. However I've returned to the integrated card setting and it's still not launching.
#188 [06:59] * dakatabr0 [dakatabr0@notlogged] has joined #minecrafthelp
#189 [06:59] <grandrolf> ho: it should work fine, just come back if you got issues - you will prob be asked to provide logs again, and perhaps different logs i needed
#190 [07:00] <dakatabr0> When i open minecraft it says java stopped working how can i fix it
#191 [07:00] <ho> Okay thanks!
#192 [07:00] <zkxs> Druss_Rua: The current Nvidia driver has known problems with minecraft
#193 [07:00] <dakatabr0> sure?
#194 [07:00] <dakatabr0> cuz my cousin has that problem
#195 [07:00] <dakatabr0> is it from the drivers?
#196 [07:01] <zkxs> Indeed
#197 [07:01] <Druss_Rua> Ok cheers, but how do I get it to launch again? I've reset the card to integrated card, game still not running.
#198 [07:01] <grandrolf> dakatabr0: yes, if you have Nvidia GPU and got issues with Minecraft, then it's most likely that issue
#199 [07:01] * ho [ho@notlogged] has quit. (Quit: Web client closed)
#200 [07:01] <zkxs> Druss_Rua: downgrade your Nvidia driver or remove the 3d vision driver from control panel add/remove programs
#201 [07:02] <grandrolf> here's a link for Nvidia drivers: http://www.nvidia.com/Download/Find.aspx?lang=en-us - just select the right operation system and model of your card
#202 [07:02] * LxVi_ [LxVi_@notlogged] has joined #minecrafthelp
#203 [07:03] <Druss_Rua> Thanks, I'll try that.
#204 [07:03] * Druss_Rua [Druss_Rua@notlogged] has quit. (Quit: Web client closed)
#205 [07:03] <Stese> Do... Do or do not, there is no try
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#209 [07:12] <Mike_> Hello
#210 [07:12] <Mike_> So I had a minecraft acount
#211 [07:12] <Chromaryu> Stese: Andrio
#212 [07:12] <Mike_> and it had many ranks and,
#213 [07:13] <Mike_> I tryed to login but it said that I dont have an acount any more
#214 [07:13] <Mike_> what happened?
#215 [07:13] <zkxs> Mike_: What is the exact error message you get when you attempt to login?
#216 [07:13] <Mike_> Want to minecraft demo mode
#217 [07:14] <zkxs> Mike_: What is your minecraft username?
#218 [07:14] <Mike_> _TixTax_
#219 [07:17] <zkxs> ??> Mike_ account/reset-password
#220 [07:17] <Mike_> yep, it was that
#221 [07:17] <Absol> Mike_: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#222 [07:17] <Absol> Mike_: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#223 [07:17] * Moustifouette [Moustifouette@notlogged] has joined #minecrafthelp
#224 [07:21] <Mike_> It says I do not own minecraft mac/pc
#225 [07:22] <Mike_> but I had it
#226 [07:22] <Mike_> (the acount)
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#229 [07:24] * AdmiralJo [AdmiralJo@notlogged] has joined #minecrafthelp
#230 [07:24] <zkxs> Mike_: Were you able to reset your password as per the instructions Absol provided?
#231 [07:24] <Mike_> it did not send me an email
#232 [07:25] <Mike_> :(
#233 [07:25] <zkxs> Mike_: Are you sure you are using the correct email address?
#234 [07:25] <Mike_> yes
#235 [07:25] <Mike_> Will I ever get my acount back?
#236 [07:26] <zkxs> Mike_: The username you provided appears to be premium.
#237 [07:26] <Mike_> I had that acount for so long and I dont want to lose it
#238 [07:27] <Mike_> I know
#239 [07:28] <Mike_> I had spent so much money over the years and I dont want to lose it
#240 [07:29] <zkxs> Mike_: Just to clarify, are you able to log into minecraft at all or is this a specific server you're having issues with?
#241 [07:29] <Mike_> I cant login to minecraft at all
#242 [07:30] <AdmiralJo> I have there an issue when i press play in the launcher, an error pane from java pops up and sais something go wrong close the programm or search online, i pressed search online nothing happens, i also pressed close, it closed and the laucher starts again. When i look into the launcher log, i can see there an error: "Game ended with bad state (exit code -1073740791)". So what can i do. (I already installed miencra
#243 [07:30] <Stese> ??> AdmiralJo win\dxdiag
#244 [07:30] <Stese> ??> AdmiralJo win/dxdiag
#245 [07:30] <Absol> AdmiralJo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#246 [07:30] <Mike_> I try to login but it will say to play demo mode
#247 [07:30] <Stese> Mike_: Are you using the correct email address for the username?
#248 [07:31] <Mike_> yes
#249 [07:31] <zkxs> Mike_: Was this account's original username BestGuyMine ?
#250 [07:31] <Stese> can you log in to the mojang website with that email?
#251 [07:32] * Mistaken [Mistaken@notlogged] has joined #minecrafthelp
#252 [07:32] <Mike_> yes
#253 [07:32] <Stese> and when you log in to minecraft, using that email address you are told that you don't have minecraft, yet on the website, it claims you have it?
#254 [07:33] * MrDiv [MrDiv@notlogged] has joined #minecrafthelp
#255 [07:33] <Mike_> no
#256 [07:35] <zkxs> Mike_: When you said "yes" just now, was that in response to me or Stese's question?
#257 [07:35] <AdmiralJo> @Stese or @Absol: http://paste.ubuntu.com/23869119/
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#259 [07:36] * MrDiv [MrDiv@notlogged] has quit. (Ping timeout: 180 seconds)
#260 [07:36] <Mike_> to you
#261 [07:36] <Mike_> "zkxs"
#262 [07:36] <zkxs> Mike_: Ok, so can you log into https://account.mojang.com/me ?
#263 [07:36] * Mistaken [Mistaken@notlogged] has quit. (Client Quit)
#264 [07:36] <jazy> my minecraft will not load it just gos to play and then comes back to the luncher
#265 [07:37] <Stese> AdmiralJo : Hmmm... the inital error indicates a known issue with nVidia Drivers on your machine, however, the driver isn't showing up on DXDIAG.
#266 [07:37] <Mike_> yes but it says " Import old minecraft acount"
#267 [07:37] <Stese> AdmiralJo: Do you have any nVidia software on your machine?
#268 [07:37] <zkxs> ??> jazy launcher/log
#269 [07:37] <Absol> jazy: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#270 [07:37] <Absol> jazy: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#271 [07:38] <jazy> shod i copy to here ?
#272 [07:38] <Mike_> Is there a way I can send you a screen shot
#273 [07:38] <Mike_> ?
#274 [07:38] <AdmiralJo> yes, nVidia systemcontrollpanel or however it is called in english and the nVidia GeforeExperience and there are all drivers updated
#275 [07:38] <zkxs> AdmiralJo: You need to downgrade your Nvidia driver. You can do so here: http://www.nvidia.com/download/driverResults.aspx/113446/en-us
#276 [07:39] <zkxs> jazy: Absol's instructions explain exactly what we'd like you to do.
#277 [07:39] <AdmiralJo> ok im gonna try it
#278 [07:39] <jazy> http://paste.ubuntu.com/23869131/
#279 [07:39] <Stese> zkxs : any idea why the nvidia card isn't showing?
#280 [07:40] <zkxs> Stese: Nvidia optimus
#281 [07:40] <Stese> >>? jazy win/dxdiag
#282 [07:40] <jazy> ?
#283 [07:40] <Stese> ??> jazy win/dxdiag
#284 [07:40] <Absol> jazy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#285 [07:40] <zkxs> Mike_: You could always use imgur
#286 [07:40] * Jimmy [Jimmy@notlogged] has joined #minecrafthelp
#287 [07:40] <Mike_> zkxs So is there any way I can login or you guys can fix this?
#288 [07:40] <Mike_> What is imgur
#289 [07:41] <Stese> imgur will allow you to paste a screenshot
#290 [07:41] <Mike_> kk
#291 [07:42] <Mike_> How do I send you guys the image though
#292 [07:42] <Mike_> ?
#293 [07:42] <zkxs> Mike_: Like this: https://i.imgur.com/l0wgXho.png
#294 [07:42] <jazy> http://paste.ubuntu.com/23869144/ there u go
#295 [07:43] <Mike_> but it wont for me it does not show a username
#296 [07:43] <Mike_> or the game i have
#297 [07:43] <Mike_> or when I got it
#298 [07:43] <Jimmy> hi, i have this error
#299 [07:43] <Jimmy> Completely ignored arguments: [--nativeLauncherVersion, 307] [00:43:30] [Client thread/INFO]: Setting user: Jimmy0106 [00:43:31] [Client thread/WARN]: Skipping bad option: lastServer: [00:43:31] [Client thread/WARN]: Skipping bad option: streamPreferredServer: [00:43:31] [Client thread/INFO]: LWJGL Version: 2.9.4
#300 [07:43] <zkxs> jazy: Install this to downgrade your Nvidia driver: http://www.nvidia.com/download/driverResults.aspx/113446/en-us The current version is known to cause problems with minecraft
#301 [07:43] <Jimmy> what to do?
#302 [07:44] <zkxs> ??> win/dxdiag Jimmy
#303 [07:44] <zkxs> bleh
#304 [07:44] <Jimmy> ????????????
#305 [07:44] <zkxs> ??> Jimmy win/dxdiag
#306 [07:44] <Absol> Jimmy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#307 [07:44] <jazy> oh so its to do with nvida
#308 [07:45] <zkxs> Mike_: The only thing I can imagine that would cause this is if you're using the wrong email address. _TixTax_ still exists and is a premium account.
#309 [07:45] <AdmiralJo> actually im downgrading the drivers. Sounds like a possible reason. So when do you think i am able to update the graficcarddriver?
#310 [07:45] <Jimmy> ------------------ System Information ------------------ Time of this report: 1/27/2017, 00:44:43 Machine name: MARCUS-LAPTOP Machine Id: {44BD3E95-65B1-4AB9-8091-B33FD03D4CB9} Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747) Language: English (Regional Setting: English) System Manufacturer: SAMSUNG ELECTRONICS CO., L
#311 [07:45] <Stese> jazy : yes, if you have an Nividia card, and have updated the drivers, you'll need to download a previous one.
#312 [07:45] <Stese> Jimmy - DON'T past the log here, use a paste service
#313 [07:45] <Stese> ??> Jimmy paste
#314 [07:45] <Absol> Jimmy: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#315 [07:46] * Hamza [Hamza@notlogged] has joined #minecrafthelp
#316 [07:46] <Mike_> https://imgur.com/a/s9wya
#317 [07:46] <zkxs> AdmiralJo: Nvidia is currently looking into it, be we have no estimated date yet.
#318 [07:46] <jazy> yes it updated yesterday and thats when it stop working
#319 [07:46] <Jimmy> http://paste.ubuntu.com/23869161/
#320 [07:47] <Hamza> hey, my minecraft is instantly crashing when i try and start MC, what should i do?
#321 [07:47] <Jimmy> hamza same
#322 [07:47] <Jimmy> almost
#323 [07:47] <Jimmy> mine waits a little bit and gives this
#324 [07:47] <Jimmy> Completely ignored arguments: [--nativeLauncherVersion, 307] [00:43:30] [Client thread/INFO]: Setting user: Jimmy0106 [00:43:31] [Client thread/WARN]: Skipping bad option: lastServer: [00:43:31] [Client thread/WARN]: Skipping bad option: streamPreferredServer: [00:43:31] [Client thread/INFO]: LWJGL Version: 2.9.4
#325 [07:47] <zkxs> Mike_: Do you have another email address you may have used?
#326 [07:47] <Hamza> same Jimmy
#327 [07:47] <jazy> its says that thats the wrong driver ??
#328 [07:47] <Stese> Jimmy : you have an nVidia Card. There is is a bug in the newest driver. you'll need to downgrade.
#329 [07:48] <Hamza> yes i do, so how do i downgrade
#330 [07:48] <Jimmy> how do i downgrade?
#331 [07:48] <Stese> download one from the nvidia website.
#332 [07:48] * AdmiralJo [AdmiralJo@notlogged] has quit. (Ping timeout: 180 seconds)
#333 [07:48] <Stese> the affected version is 378.49
#334 [07:48] <Mike_> no
#335 [07:49] <zkxs> jazy: Sorry; my fault. This should be the correct driver: http://www.nvidia.com/download/driverResults.aspx/113444/en-us
#336 [07:49] * AdmiralJo [AdmiralJo@notlogged] has joined #minecrafthelp
#337 [07:49] <Jimmy> ?
#338 [07:49] * Flopsinator [Flopsinator@notlogged] has joined #minecrafthelp
#339 [07:49] <jazy> np i will try that one ty
#340 [07:50] <Jimmy> which one should i try?
#341 [07:50] <Flopsinator> hey guys I heard nvidia drivers are causing trouble
#342 [07:50] <Stese> Jimmy : download http://www.nvidia.com/download/driverResults.aspx/113444/en-us here
#343 [07:50] <Flopsinator> minecraft keeps crashing on my pc
#344 [07:50] <zkxs> ??> mike account/send-email
#345 [07:50] <Absol> mike: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#346 [07:50] <Absol> mike: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#347 [07:50] <Flopsinator> i already downgraded
#348 [07:50] <Flopsinator> didnt help
#349 [07:50] <Mike_> zkxs is there any way you can check?
#350 [07:51] <Stese> ??> Flopsinator win/dxdiag
#351 [07:51] <Absol> Flopsinator: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#352 [07:52] <Mike_> https://imgur.com/a/s9wya
#353 [07:52] <Mike_> https://imgur.com/a/s9wya
#354 [07:52] <zkxs> Mike_: We do not have access to private account information in this chat. You'll have to send Mojang an email as Absol just explained.
#355 [07:53] <Stese> Mike_: we see the image, please don't repost
#356 [07:53] <Flopsinator> http://paste.ubuntu.com/23869183/
#357 [07:53] <Flopsinator> it gave me this
#358 [07:53] <Mike_> I just got the email
#359 [07:53] <Mike_> and I changed the password but it still wont work
#360 [07:54] <Stese> Flopsinator: You didn't downgrade successfully. You still have the bad driver. 21.21.13.7849 (nvidia calls is 378.49)
#361 [07:54] <Flopsinator> yea I reupgraded
#362 [07:54] <Flopsinator> since the downgrade didnt work
#363 [07:54] <Flopsinator> but ill gladly downgrade again
#364 [07:54] <Stese> Downgrade again, perform a clean install, and then post the log, if it fails.
#365 [07:54] <Hamza> in order to downgrade, do i have to uninstall the upgraded driverr?
#366 [07:55] <zkxs> Hamza: Nope
#367 [07:55] * AdmiralJo [AdmiralJo@notlogged] has quit. (Ping timeout: 180 seconds)
#368 [07:55] <Flopsinator> Stese: will do
#369 [07:56] * Rahatsiz_Abi [Rahatsiz_Abi@notlogged] has joined #minecrafthelp
#370 [07:56] * AdmiralJo [AdmiralJo@notlogged] has joined #minecrafthelp
#371 [07:56] <Flopsinator> by the way is this an error on mojang or nvidia's part?
#372 [07:56] <Stese> nVIdia
#373 [07:57] <Stese> it's affecting other Programs as well
#374 [07:57] <Flopsinator> oh okay I thought I'd ask because all other games seem to run fine
#375 [07:57] <Mike_> Wait there might be another way
#376 [07:57] * Smileface [Smileface@notlogged] has joined #minecrafthelp
#377 [07:58] <Mike_> I emailed mojang support once
#378 [07:58] <Stese> Flopsinator: https://www.reddit.com/r/nvidia/comments/5pwfnh/driver_37849_faqdiscussion_thread/
#379 [07:58] <Mike_> and sent them my email and password
#380 [07:58] * Rahatsiz_Abi [Rahatsiz_Abi@notlogged] has quit. (Client Quit)
#381 [07:58] <Flopsinator> hey does it matter what path I download the drivers to?
#382 [07:58] <Stese> no
#383 [07:59] <jazy> it works ty soo much zkxs
#384 [08:00] <AdmiralJo> Your great, thank you, its now working. But now i have the issue, if i start minecraft the hole display gets weird, lot of pixels, crazy colors eg. thats not so probematic because if minecraft is finished with loading everything looks normal again. When do you think can i update the graficcaddriver without some troubles?
#385 [08:00] <zkxs> jazy: Glad it's working
#386 [08:00] <Mike_> hello?
#387 [08:00] <Mike_> zkxs
#388 [08:00] <zkxs> Mike_: Yes?
#389 [08:00] <Flopsinator> when downgrading it said the installation package is corrupted
#390 [08:00] <Hamza> hey, the driver couldnt be downloaded because my version of windows
#391 [08:00] <Hamza> i am using windows 8
#392 [08:00] <jazy> yes it is now ty
#393 [08:00] * VegetaSSGSS [VegetaSSGSS@notlogged] has joined #minecrafthelp
#394 [08:01] <zkxs> Hamza: Laptop or desktop?
#395 [08:01] <Hamza> laptop
#396 [08:01] <zkxs> Hamza: Try this one: http://www.nvidia.com/download/driverResults.aspx/113444/en-us
#397 [08:01] <Mike_> zkxs I once sent mojang support an email of my username and password can you check into that?
#398 [08:01] <Stese> Flopsinator: redownload it.
#399 [08:01] <Flopsinator> i already did Stese
#400 [08:01] <VegetaSSGSS> hey
#401 [08:01] <zkxs> Mike_: Unfortunately we don't have access to that here.
#402 [08:01] <VegetaSSGSS> absol
#403 [08:02] <Mike_> ohh :(
#404 [08:02] <zkxs> ??> Mike_ account/send-email
#405 [08:02] <Absol> Mike_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#406 [08:02] <Absol> Mike_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#407 [08:02] <Stese> you may want to disable your AV while you install. it can cause issues.
#408 [08:02] <zkxs> ??> VegetaSSGSS bot
#409 [08:02] <Absol> VegetaSSGSS: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#410 [08:03] <Flopsinator> Stese: AV?
#411 [08:03] <Stese> Sorry, anti-virus
#412 [08:03] <Flopsinator> oh right right
#413 [08:03] <Flopsinator> that is off
#414 [08:03] <zkxs> Flopsinator: If it says the installation package is corrupted I'd try downloading it a second time.
#415 [08:03] * Bremixz [Bremixz@notlogged] has joined #minecrafthelp
#416 [08:03] <Stese> download it to a different folder this time.
#417 [08:03] <Hamza> zkxs: do i have to uninstall version 378.49 to download the one u told me
#418 [08:03] <Flopsinator> zkxs: downloaded it twice now
#419 [08:03] * Bremixz [Bremixz@notlogged] has quit. (Client Quit)
#420 [08:03] <zkxs> Hamza: No, you can install over the newer version
#421 [08:04] * jazy [jazy@notlogged] has quit. (Ping timeout: 180 seconds)
#422 [08:04] <Flopsinator> trying a diff folder now
#423 [08:04] <Mike_> what is acount/send-email
#424 [08:04] <Flopsinator> hunter2
#425 [08:04] <zkxs> Mike_: That's part of the command I use to have Absol tell you how to send Mojang an email.
#426 [08:05] <Flopsinator> Stese: it's downloading succesfully niw
#427 [08:05] <Flopsinator> now*
#428 [08:05] <Flopsinator> so far anyway
#429 [08:05] <Stese> Flopsinator: Good
#430 [08:05] <Mike_> does it really say that _TixTax_ is premium acount?
#431 [08:05] <zkxs> Mike_: Yes
#432 [08:06] <zkxs> Mike_: Which is why it's mysterious that it isn't associated with the email address you're using
#433 [08:06] <Hamza> zkxs: it says it isnt compatible with my version of windows
#434 [08:07] * VegetaSSGSS [VegetaSSGSS@notlogged] has quit. (Ping timeout: 180 seconds)
#435 [08:07] <Mike_> http://imgur.com/a/ghMyr
#436 [08:07] <zkxs> Hamza: Was http://www.nvidia.com/download/driverResults.aspx/113446/en-us the link you used?
#437 [08:07] * Augustito [Augustito@notlogged] has joined #minecrafthelp
#438 [08:07] <Stese> whats the other user in the drop down, Mike_
#439 [08:08] <Hamza> yep
#440 [08:08] <zkxs> Hamza: Actually, I was the one who gave you that link... try it again with the new link please.
#441 [08:08] <Stese> (where it currently says Demo User......
#442 [08:08] <Mike_> I know that is what comes up when I put my imfo
#443 [08:08] <Hamza> i did
#444 [08:08] <Augustito> Every time I try to login to a server it tells me not authenthicated whit minecraft.net
#445 [08:08] <zkxs> Hamza: The filename should be 376.33-notebook-win8-win7-64bit-international-whql.exe
#446 [08:08] <Hamza> it said it wasnt compatible
#447 [08:09] * GeistHD [GeistHD@notlogged] has joined #minecrafthelp
#448 [08:09] <Augustito> Every time I try to login to a server it tells me not authenthicated whit minecraft.net
#449 [08:09] <Flopsinator> Minecraft is still crashing after installing the downgrade... DxDiag: http://paste.ubuntu.com/23869281/
#450 [08:09] <Augustito> what should I do?
#451 [08:09] <Stese> Augustito: what is your minecraft username?
#452 [08:09] <Hamza> zkxs: i tried that but it said it wasnt compatible
#453 [08:09] <zkxs> Flopsinator: Is it still crashing with error code -1073740791 ?
#454 [08:10] <Augustito> Augustito
#455 [08:10] <Flopsinator> lemme take a look
#456 [08:10] <Augustito> is mi nickname
#457 [08:10] <Hamza> the current version is 378.49
#458 [08:10] <zkxs> Hamza: And the file you've got is 376.33-notebook-win8-win7-64bit-international-whql.exe?
#459 [08:10] <grandrolf> Augustito: you where here before and you got help, didn't that solve the issue?
#460 [08:10] <zkxs> Hamza: Not the windows 10 installer?
#461 [08:10] <Hamza> i have it downloaded
#462 [08:10] <GeistHD> hey i have a problem with my Minecraft Account . I changend my password an email 1 week ago and since yesterday i cant login in my account. when i try to reset my password i dont get an email to change it.
#463 [08:10] <Hamza> yes
#464 [08:11] <Stese> Flopsinator: Can you give the crashlog in a paste, also?
#465 [08:11] <Mike_> Augustito easy just reinstall minecraft
#466 [08:11] * Eric_2002920 [Eric_2002920@notlogged] has joined #minecrafthelp
#467 [08:11] <Flopsinator> zkxs: where can I find the error code? am I reading over it?
#468 [08:11] <Hamza> i am using windows 8
#469 [08:11] <Flopsinator> Stese: sure
#470 [08:11] * Eric_2002920 [Eric_2002920@notlogged] has quit. (Client Quit)
#471 [08:11] <Hamza> hold on zkxs
#472 [08:11] <Hamza> lemme try it
#473 [08:11] <Flopsinator> Stese: here you go http://paste.ubuntu.com/23869291/
#474 [08:11] <zkxs> Flopsinator: At the bottom of your launcher log
#475 [08:11] <Hamza> i was using 10
#476 [08:11] <Hamza> lemme use the new one
#477 [08:11] <zkxs> Hamza: ok
#478 [08:12] <Augustito> I already reinstall minecraft but the same thing still happens to me
#479 [08:12] <Mike_> akxsCan I reset my acount since it is a premium acount
#480 [08:12] <Mike_> zkxs Can I reset my acount since it is a premium acount
#481 [08:13] <grandrolf> Augustito: last thing you said yesterday (for me that was yesterday), was that it worked
#482 [08:13] <Augustito> What can I do so that it does not happen to me anymore?
#483 [08:13] <Stese> Flopsinator: Do you get options to run minecraft with the nVidia card, if you right click?
#484 [08:13] <grandrolf> Augustito: did you do anything after that that could have changed your installation?
#485 [08:13] <Flopsinator> Stese: the launcher icon?
#486 [08:14] <Stese> Yeah
#487 [08:14] <Flopsinator> nope
#488 [08:14] <zkxs> ??> Augustito launcher/relog
#489 [08:14] <Absol> Augustito: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#490 [08:14] <Augustito> After a while I stop working
#491 [08:14] <Stese> Flopsinator: Do you know how to force an application to run on a specific card, in the nVidia control panel?
#492 [08:15] <Flopsinator> yea I do
#493 [08:15] <zkxs> Augustito: It's possible someone else is logging into account, which would invalidate your session. You could try changing your password.
#494 [08:15] <Augustito> How do I launcher / relog?
#495 [08:15] * CADF27 [CADF27@notlogged] has joined #minecrafthelp
#496 [08:15] <zkxs> Augustito: Just follow Absol's directions
#497 [08:15] * thomjahhhh [thomjahhhh@notlogged] has joined #minecrafthelp
#498 [08:15] <CADF27> When I set up my email I put a space in it and now I can't get into my account
#499 [08:15] <Augustito> What absol says I already did and it does not work
#500 [08:15] <Stese> try doing that for the java.exe... you may need to check which one the launcher is using.
#501 [08:16] <Flopsinator> alright
#502 [08:16] <AdmiralJo> when do you think i am able to update the driver without issues?
#503 [08:16] * CADF27 [CADF27@notlogged] has quit. (Client Quit)
#504 [08:16] <thomjahhhh> after i press play i only get this : Completely ignored arguments: [--nativeLauncherVersion, 307] [15:13:43] [Client thread/INFO]: Setting user: Thomjahhhh [15:13:44] [Client thread/INFO]: LWJGL Version: 2.9.4
#505 [08:16] <Stese> AdmiralJo : keep an eye on the nvidia website, and check the latest version number. Hopefully the next version will have it fixed.
#506 [08:16] <thomjahhhh> anyone knows what to do? i tried reinstalling but that didn't work
#507 [08:17] <Stese> the broken driver is 378.49
#508 [08:17] <zkxs> AdmiralJo: No idea. Maybe @minecraft will tweet about it. https://twitter.com/Minecraft
#509 [08:17] <grandrolf> Augustito: Yesterday you had it working, did you change anything after that? - did you install the 3rd party launcher again?
#510 [08:17] <Augustito> I can login but can not login to servers
#511 [08:17] <Stese> ??> thomjahhhh win/dxdiag
#512 [08:17] <Absol> thomjahhhh: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#513 [08:17] <Augustito> I did not close minecraft yesterday and when I opened it it no longer worked
#514 [08:18] * Eric_2002920 [Eric_2002920@notlogged] has joined #minecrafthelp
#515 [08:18] <thomjahhhh> i will try that one
#516 [08:18] <AdmiralJo> hopefully they gonna twitter about this :D
#517 [08:18] <AdmiralJo> Thanks for the support, see you
#518 [08:18] * AdmiralJo [AdmiralJo@notlogged] has quit. (Quit: Web client closed)
#519 [08:19] <Augustito> How do I change the password?
#520 [08:19] <zkxs> ??> Augustito account/reset-password
#521 [08:19] <Absol> Augustito: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#522 [08:19] <Absol> Augustito: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#523 [08:20] <grandrolf> Augustito: and if you didn't restart the launcher, try that first and/or the refresh login session
#524 [08:21] <thomjahhhh> http://paste.ubuntu.com/23869325/
#525 [08:21] <Flopsinator> Stese: adding java.exe to the control panel doesn't help either
#526 [08:21] * Eric_2002920 [Eric_2002920@notlogged] has quit. (Ping timeout: 180 seconds)
#527 [08:22] * phara [phara@notlogged] has joined #minecrafthelp
#528 [08:22] <Stese> Flopsinator: Did you check you were adding the correct one, and did you set it to force to the nVidia graphics card?
#529 [08:22] <Flopsinator> yes and yes
#530 [08:23] <thomjahhhh> so what do i do after that?
#531 [08:23] * phara [phara@notlogged] has quit. (Client Quit)
#532 [08:23] <Stese> thomjahhhh: You need to downgrade your nvidia graphics drivers
#533 [08:24] <Stese> Flopsinator: Hmmm. the error suggests the card isn't supported. we know it is, however.
#534 [08:24] <Stese> Have you rebooted in any of this?
#535 [08:24] <Flopsinator> ...
#536 [08:24] <Flopsinator> no...
#537 [08:24] <Flopsinator> im so stupid
#538 [08:24] <Flopsinator> okay see ya in a bit
#539 [08:24] <thomjahhhh> and how do you downgrade those?
#540 [08:24] * KewaiiGamer [KewaiiGamer@notlogged] has joined #minecrafthelp
#541 [08:24] <zkxs> Flopsinator: I wouldn't say that. You typically don't need to reboot for nvidia driver changes.
#542 [08:24] <thomjahhhh> i only know how to update them
#543 [08:24] <Stese> download an onlder one, and install it.
#544 [08:25] <grandrolf> about the java in controll panel - might be javaw.exe - and the bundled one
#545 [08:25] <Stese> Flopsinator: indeed you don't need to, but you might just have an odd case.
#546 [08:25] <Augustito> I already changed my password and it still does not work
#547 [08:25] <thomjahhhh> okay thanks
#548 [08:26] * Mike_ [Mike_@notlogged] has quit. (Ping timeout: 180 seconds)
#549 [08:26] * Flopsinator_ [Flopsinator_@notlogged] has joined #minecrafthelp
#550 [08:26] <Stese> grandrolf: good show on that one... i forgot it gets a different name
#551 [08:26] <grandrolf> Augustito: are you using the vanilla launcher?
#552 [08:26] <Flopsinator_> Stese: still crashes after a reboot
#553 [08:27] <Flopsinator_> I guess I'll wait for a new driver update
#554 [08:27] <Stese> Hmmm
#555 [08:27] <Stese> You could do a complete uninstall
#556 [08:27] <Augustito> I use the original minecraft.net launcher
#557 [08:27] <Stese> and reinstall of the graphics driver
#558 [08:28] * Flopsinator [Flopsinator@notlogged] has quit. (Ping timeout: 180 seconds)
#559 [08:28] <Stese> but i'm personally at a loss.
#560 [08:29] <Flopsinator_> Stese: thanks for helping anyway
#561 [08:29] * Mike_ [Mike_@notlogged] has joined #minecrafthelp
#562 [08:31] <Mike_> My account is premium. I never migrated the accounmt to the new mojang system. When I try, I get an incorrect user name/password message. I reset my password, received the email to do so. Still, i keep getting directed to buy the game. I have a long History of use and purchases and I do not wish to loose them.
#563 [08:32] <zkxs> Mike_: Wait, you never migrated your account?
#564 [08:32] <Mike_> no
#565 [08:32] <Stese> use your username to login
#566 [08:32] <zkxs> Mike_: Do you login to the minecraft game with your username or your email address?
#567 [08:32] <Stese> to minecraft
#568 [08:32] <Mike_> i assume username, this is my sons account
#569 [08:32] <Mike_> i am trouble shooting
#570 [08:32] <Mike_> he has been blocked out since October
#571 [08:33] * Hamza [Hamza@notlogged] has quit. (Ping timeout: 180 seconds)
#572 [08:33] <zkxs> Mike_: Can you ask him?
#573 [08:33] * KewaiiGamer [KewaiiGamer@notlogged] has quit. (Quit: Web client closed)
#574 [08:33] <Mike_> ok
#575 [08:33] <Mike_> not suyre
#576 [08:34] <Mike_> we were trying username, is it possible that the email is for signing in? I will try now
#577 [08:35] <Stese> if the account isn't a mojang account, then I don't think it will be the email address. I don't recall usernames as emails before mojang accounts happened
#578 [08:35] <Mike_> I am directed to use my username, whcih does not work
#579 [08:35] <Stese> but I may be mistaken.
#580 [08:36] <zkxs> Mike_: The account "_TixTax_" has been migrated to the new Mojang system
#581 [08:36] <Mike_> I was just locked out from too many failed attempts
#582 [08:36] <zkxs> Mike_: If neither you nor your son did this, it is likely his password was compromized and someone else migrated his account.
#583 [08:37] <zkxs> Mike_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#584 [08:37] <Mike_> Ok, isn't there a simple way to remedy this?
#585 [08:38] <zkxs> Mike_: Do either you or your son recall migrating your account to the mojang system? This would have required giving Mojang an email address.
#586 [08:38] <Mike_> Cant this be reset using my payment info, to verify that the account is active
#587 [08:38] <zkxs> Mike_: It can, but not in this chat and it will take a few days.
#588 [08:38] <Mike_> I know nothing of minecraft, and he does not know
#589 [08:39] <Mike_> ok lets start thge proccess
#590 [08:39] <Mike_> how do I proceed?
#591 [08:39] <zkxs> ??> Mike_ account/send-email
#592 [08:39] <Absol> Mike_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#593 [08:39] <Absol> Mike_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#594 [08:41] * Stese [Stese@notlogged] has quit. (Quit: http://www.kiwiirc.com/ - A hand crafted IRC client)
#595 [08:42] <thomjahhhh> @stese i got it working thanks
#596 [08:43] <zkxs> Mike_: You could also mention in your message that his account's uuid is 7dc0fd349479472189ff4437b2fdf6ac , but that probably isn't required.
#597 [08:45] <Mike_> what is the transaction id?
#598 [08:45] <zkxs> ??> Mike_ account/trans-id
#599 [08:45] <Absol> Mike_: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#600 [08:45] * thomjahhhh [thomjahhhh@notlogged] has quit. (Quit: Web client closed)
#601 [08:45] * douglas [douglas@notlogged] has joined #minecrafthelp
#602 [08:47] <Mike_> I cannot locate it I tried the recommendations on your link
#603 [08:47] * TheDarkLyon89 [TheDarkLyon89@notlogged] has joined #minecrafthelp
#604 [08:47] <Mike_> this is a real mess to get resolved
#605 [08:49] * douglas [douglas@notlogged] has quit. (Ping timeout: 180 seconds)
#606 [08:49] <Mike_> i sent it without the trans id,
#607 [08:49] * ZzAimbot [ZzAimbot@notlogged] has joined #minecrafthelp
#608 [08:49] <Mike_> Is there a phone number to call?
#609 [08:50] <thgilfodrol> there is no phone number, unfortunately
#610 [08:51] <Mike_> Will i get an email response?
#611 [08:51] <thgilfodrol> yeah, though itd take a couple days
#612 [08:51] <Mike_> Ok
#613 [08:51] <zkxs> Mike_: They're currently 4 days behind on their backlog.
#614 [08:51] <Mike_> Right
#615 [08:52] <Mike_> WHen will the block be removed so we may try again?
#616 [08:52] <zkxs> ?? login/throttle
#617 [08:52] <Absol> login/throttle: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#618 [08:52] <Absol> login/throttle: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#619 [08:53] * TheDarkLyon89 [TheDarkLyon89@notlogged] has quit. (Quit: Web client closed)
#620 [08:55] * ZzAimbot [ZzAimbot@notlogged] has quit. (Ping timeout: 180 seconds)
#621 [08:56] * Augustito [Augustito@notlogged] has quit. (Ping timeout: 180 seconds)
#622 [08:58] * bumsik7908 [bumsik7908@notlogged] has joined #minecrafthelp
#623 [08:59] <bumsik7908> I reset my password but still it says unknown email or password
#624 [09:01] <thgilfodrol> ??> bumsik7908 login/throttle
#625 [09:01] <Absol> bumsik7908: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#626 [09:01] <Absol> bumsik7908: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#627 [09:10] * Aragur [Aragur@notlogged] has joined #minecrafthelp
#628 [09:12] * joaby [joaby@notlogged] has joined #minecrafthelp
#629 [09:13] <joaby> hellow
#630 [09:13] <thgilfodrol> hello
#631 [09:13] <joaby> help ?
#632 [09:13] <thgilfodrol> ?? ask
#633 [09:13] <Absol> ask: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#634 [09:13] <Absol> ask: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#635 [09:14] <joaby> OOPS! An error has prevented processing. Try again. in minecraft.net
#636 [09:14] <joaby> I'm having this error on the minecraft.net site OOPS! An error has prevented processing. Try again.
#637 [09:15] <zkxs> joaby: What specific page of the site?
#638 [09:15] * kinggoesgaming [kinggoesgaming@notlogged] has joined #minecrafthelp
#639 [09:15] <joaby> login
#640 [09:16] <joaby> zkxs
#641 [09:16] <joaby> http://prntscr.com/e08emh
#642 [09:16] <thgilfodrol> joaby: what happens if you try to log in to the client?
#643 [09:17] <joaby> Shows this! OOPS! An error has prevented processing. Try again.
#644 [09:17] <thgilfodrol> joaby: the minecraft client tells you that?
#645 [09:18] <joaby> The user or password is incorrect, but not this, in the minecraft.net does not log, but in the site mojang yes, my friends are having the same problem too.
#646 [09:19] <zkxs> joaby: Are you all on the same network? Like at a school?
#647 [09:20] <joaby> No, I'm in my house, but via skype they are having the same error, we can not change skin, or log in to minecraft.net
#648 [09:20] <thgilfodrol> joaby: have you tried resetting your password?
#649 [09:21] <joaby> no
#650 [09:21] <thgilfodrol> ??> joaby account/reset-password
#651 [09:21] <Absol> joaby: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#652 [09:21] <Absol> joaby: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#653 [09:21] <joaby> No, it's incorrect, it logs on the mojang site but not in the game
#654 [09:22] <thgilfodrol> ??> joaby tools/hjt
#655 [09:22] <Absol> joaby: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#656 [09:22] <Absol> joaby: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#657 [09:23] <joaby> what?
#658 [09:26] * MikelodeonLP [MikelodeonLP@notlogged] has joined #minecrafthelp
#659 [09:28] <joaby> http://paste.ubuntu.com/23869632/
#660 [09:29] <joaby> hello?
#661 [09:30] <zkxs> joaby: hang on
#662 [09:30] <joaby> ok
#663 [09:30] <zkxs> ??> joaby info/mcleaks
#664 [09:30] * Arthur080977653 [Arthur080977653@notlogged] has joined #minecrafthelp
#665 [09:30] <Absol> joaby: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#666 [09:31] <Absol> joaby: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#667 [09:31] * Arthur080977653 [Arthur080977653@notlogged] has quit. (Client Quit)
#668 [09:32] <thgilfodrol> ??> joaby win/hosts/edit
#669 [09:32] <Absol> joaby: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#670 [09:32] <Absol> joaby: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#671 [09:33] * ImPlaya [ImPlaya@notlogged] has joined #minecrafthelp
#672 [09:33] <ImPlaya> I need help please.
#673 [09:33] <ImPlaya> Urgent..
#674 [09:33] <thgilfodrol> ?? ask
#675 [09:33] <Absol> ask: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#676 [09:34] <Absol> ask: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#677 [09:36] <joaby> I'm here, what do I want to do now?
#678 [09:36] <thgilfodrol> joaby: did you complete those steps?
#679 [09:37] <joaby> ya
#680 [09:37] <ImPlaya> Whenever I start my minecraft its all fine, it says "You are running an old version of the launcher. Please consider using the new launcher which will improve the performance of launcher and game" and after I download the installer it places a shortcut in my desktop and that shortcut wont do anything when I click on it
#681 [09:38] * samschaap [samschaap@notlogged] has quit. (Ping timeout: 384 seconds)
#682 [09:38] <thgilfodrol> joaby: if youve made the changes to your hosts file and saved it, try minecraft again now
#683 [09:38] <ImPlaya> And when I got the alternative launcher and its all good, when I click on play it loads everything and then launcher disappears just liket its starting then suddenly it comes back with a crash message
#684 [09:39] <thgilfodrol> ??> ImPlaya launcher/crash-log
#685 [09:39] <Absol> ImPlaya: We need to see your crash log, which appears after a crash.
#686 [09:39] <Absol> ImPlaya: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#687 [09:39] <ImPlaya> Ok Absol, thanks for your time please give me a minute.
#688 [09:39] <joaby> It's giving the same error ;/
#689 [09:40] <thgilfodrol> joaby: did you remove the lines from your hosts file?
#690 [09:40] * Olt [Olt@notlogged] has joined #minecrafthelp
#691 [09:40] <joaby> yes
#692 [09:41] <thgilfodrol> can you generate a new hjt report?
#693 [09:41] <ImPlaya> Absol, here is the link! http://paste.ubuntu.com/23869690/ .
#694 [09:41] <thgilfodrol> ??> joaby tools/hjt
#695 [09:41] <Absol> joaby: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#696 [09:41] <Absol> joaby: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#697 [09:41] * Olt [Olt@notlogged] has quit. (Client Quit)
#698 [09:41] <thgilfodrol> ImPlaya: can you try launching without mods?
#699 [09:42] <thgilfodrol> ??> ImPlaya mods
#700 [09:42] <Absol> ImPlaya: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#701 [09:42] <Absol> ImPlaya: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#702 [09:42] <ImPlaya> thgilfodrol I tried that
#703 [09:42] <ImPlaya> and I also tried alot of different versions and other launcher.
#704 [09:42] * Nekrial [Nekrial@notlogged] has joined #minecrafthelp
#705 [09:43] <ImPlaya> Here is a screenshot of my mods. http://prntscr.com/e0n6jx
#706 [09:43] <thgilfodrol> ImPlaya: can you post a crash report from an unmodified client?
#707 [09:43] * samschaap [samschaap@notlogged] has joined #minecrafthelp
#708 [09:43] <ImPlaya> Sure just 1 minute please :).
#709 [09:44] <ImPlaya> I'm running it on 1.8.8 now.
#710 [09:44] <thgilfodrol> ImPlaya: does it still crash?
#711 [09:45] * PedroS_gamer [PedroS_gamer@notlogged] has joined #minecrafthelp
#712 [09:45] <ImPlaya> Yeah
#713 [09:45] <PedroS_gamer> kkkkkkkkk
#714 [09:45] * Gateway2009 [Gateway2009@notlogged] has joined #minecrafthelp
#715 [09:45] <ImPlaya> thgilfodrol, this is the crash message of 1.8.8. http://paste.ubuntu.com/23869707/
#716 [09:45] <PedroS_gamer> she is a heter
#717 [09:46] * Nekrial [Nekrial@notlogged] has quit. (Ping timeout: 180 seconds)
#718 [09:46] <Gateway2009> Quick question if anyone is around. Is anyone having trouble signing into their Mojang account?
#719 [09:46] <thgilfodrol> Gateway2009: what happens when you try?
#720 [09:46] <Gateway2009> Getting the invalid credentials message
#721 [09:46] <thgilfodrol> ImPlaya: can you post a link to your crash log? from the vanilla client
#722 [09:46] <Gateway2009> I've reset my password twice now still not letting me in
#723 [09:47] <ImPlaya> Yes that was 1.8.8, non modified client.
#724 [09:47] <Gateway2009> Sure jas
#725 [09:47] <thgilfodrol> ??> Gateway2009 login/throttle
#726 [09:47] <Absol> Gateway2009: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#727 [09:47] <Absol> Gateway2009: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#728 [09:47] <zkxs> ??> ImPlaya win/dxdiag
#729 [09:47] <Absol> ImPlaya: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#730 [09:48] <joaby> http://paste.ubuntu.com/23869718/
#731 [09:48] <Gateway2009> Ok I will wait an hour and see what happens thank you
#732 [09:48] * xXShadowHexXX [xXShadowHexXX@notlogged] has joined #minecrafthelp
#733 [09:48] * Gateway2009 [Gateway2009@notlogged] has quit. (Client Quit)
#734 [09:49] <ImPlaya> http://paste.ubuntu.com/23869722/ I followed it Absol
#735 [09:49] <ImPlaya> The dxdiag is in that ^
#736 [09:49] <xXShadowHexXX> imam problem s i meila na premium acaunta si i parolata si zabravih vi parolata i imela na acc help
#737 [09:49] <zkxs> ImPlaya: The current version of the Nvidia driver has problems with minecraft. You can work around this by downgrading to the previous version using this installer: http://www.nvidia.com/download/driverResults.aspx/113444/en-us
#738 [09:50] * Mel [Mel@notlogged] has joined #minecrafthelp
#739 [09:50] <xXShadowHexXX> help
#740 [09:50] <zkxs> ??> xXShadowHexXX ask
#741 [09:50] <Absol> xXShadowHexXX: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#742 [09:50] <Absol> xXShadowHexXX: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#743 [09:50] <ImPlaya> zkxs I'm sorry if this is a stupid question, is that the download to the old version? should I install it directly from that?
#744 [09:51] <ImPlaya> I realize I updated my graphic driver with nvidia then it didnt work anymore
#745 [09:51] <zkxs> ImPlaya: Yes. That is the installer for v376.33, the previous version.
#746 [09:51] <ImPlaya> Ok thanks zkxs, I'll send you the feedback after installation.
#747 [09:51] <xXShadowHexXX> I forgot my password and Yimei of premoum login
#748 [09:51] <joaby> ?
#749 [09:51] <PedroS_gamer> petter fgamers _ inkialjhjxddsf
#750 [09:51] * spartacus [spartacus@notlogged] has joined #minecrafthelp
#751 [09:52] <xXShadowHexXX> I forgot my password and Yimei of premoum login
#752 [09:52] * PedroS_gamer [PedroS_gamer@notlogged] has quit. (Quit: Web client closed)
#753 [09:52] <Mel> I have recently installed Nivida drivers but i still get exit code -1073740791
#754 [09:52] <xXShadowHexXX> I forgot my password and Yimei of premoum login
#755 [09:52] <ImPlaya> zkxs, would it need a restart?
#756 [09:52] <thgilfodrol> Mel: the latest nvidia drivers for windows have an issue where it prevents minecraft from launching- therefore a downgrade to the previous driver is required to fix the issue
#757 [09:52] <zkxs> ImPlaya: It shouldn't.
#758 [09:53] <thgilfodrol> ??> Mel win/dxdiag
#759 [09:53] <Absol> Mel: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#760 [09:53] <spartacus> Hey Guys and Girls. I purchased Minecraft on December 29,2010 and have now decided i want to play agian. is that possible without having to buy the game again?
#761 [09:53] <Mel> oh thank you
#762 [09:53] <ImPlaya> So I should try starting Minecraft instantly?
#763 [09:53] <grandrolf> nice post Gaz
#764 [09:53] <xXShadowHexXX> it does not fit me
#765 [09:53] <joaby> Please, will not you help me?
#766 [09:53] <thgilfodrol> spartacus: do you remember your login details?
#767 [09:54] <thgilfodrol> joaby: can you post a new hjt log?
#768 [09:54] <thgilfodrol> ??> joaby tools/hjt
#769 [09:54] <Absol> joaby: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#770 [09:54] <grandrolf> oh, sry, wrong channel - forget my last message
#771 [09:54] <Absol> joaby: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#772 [09:54] * Toms_Lady [Toms_Lady@notlogged] has joined #minecrafthelp
#773 [09:54] <zkxs> ??> xXShadowHexXX account/reset-password
#774 [09:54] <Absol> xXShadowHexXX: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#775 [09:54] <Absol> xXShadowHexXX: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#776 [09:54] <joaby> http://paste.ubuntu.com/23869718/
#777 [09:54] <spartacus> <thgilfodrol> I know my username, and transaction ID from the purchase and i just made a new mojang account
#778 [09:55] <zkxs> joaby: You MUST remove the authserver.mojang.com and sessionserver.mojang.com from your hosts file.
#779 [09:55] <Toms_Lady> I am having an issue with resetting my password I have reset it but it still will not work and I am typing it in exactly as I did when resetting it
#780 [09:55] <zkxs> ??> joaby win/hosts/edit
#781 [09:55] <Absol> joaby: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#782 [09:55] <Absol> joaby: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#783 [09:55] <thgilfodrol> spartacus: awesome, the transaction id will definitely help
#784 [09:55] <thgilfodrol> ??> spartacus account/send-email
#785 [09:55] <Absol> spartacus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#786 [09:55] <Absol> spartacus: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#787 [09:55] <Mel> So i guess im not the only one with this issues, makes me feel a lot better thank you all
#788 [09:56] * ProBoy [ProBoy@notlogged] has joined #minecrafthelp
#789 [09:56] <ProBoy> ho
#790 [09:56] <thgilfodrol> Mel: it popped up 2 days back, theres an incredible amount
#791 [09:56] <ProBoy> helllo
#792 [09:56] <Toms_Lady> I am having an issue with resetting my password I have reset it but it still will not work and I am typing it in exactly as I did when resetting it
#793 [09:56] <thgilfodrol> hello ProBoy
#794 [09:56] <joaby> yes removed
#795 [09:56] <joaby> http://prntscr.com/e0newp
#796 [09:56] <ProBoy> how i can fix the java.lang.pointer....
#797 [09:56] <spartacus> Great! Thanks alot guys ill try that right now.
#798 [09:56] <thgilfodrol> ??> Toms_Lady login/throttle
#799 [09:56] <Absol> Toms_Lady: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#800 [09:56] <Absol> Toms_Lady: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#801 [09:57] <thgilfodrol> spartacus: good lucl!
#802 [09:57] <ProBoy> guys
#803 [09:57] <ProBoy> hello
#804 [09:57] <zkxs> ??> ProBoy launcher/crash-log
#805 [09:57] <Absol> ProBoy: We need to see your crash log, which appears after a crash.
#806 [09:57] <Toms_Lady> Ok thanks so much
#807 [09:57] <Absol> ProBoy: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#808 [09:57] <ProBoy> how i can fix the java.lang.pointer....
#809 [09:57] <Mel> Thank you thegirlfodrol, I hope Nivdia fixes it
#810 [09:58] <thgilfodrol> Mel: from what i hear nvidia is working on it
#811 [09:58] <ProBoy> ok i will see
#812 [09:58] <Mel> Oh good, thank you so much for the information, at least its been dealt with
#813 [09:58] <joaby> http://paste.ubuntu.com/23869764/
#814 [09:59] <thgilfodrol> brb
#815 [09:59] <xXShadowHexXX> not remember Yimei and password premium account
#816 [10:00] <joaby> Ready, I've removed again, now what?
#817 [10:00] <zkxs> joaby: And you still cannot log in?
#818 [10:00] * Toms_Lady [Toms_Lady@notlogged] has quit. (Ping timeout: 180 seconds)
#819 [10:00] <zkxs> joaby: What do you mean "removed again". It came back?
#820 [10:01] <joaby> yes ;/
#821 [10:01] <ProBoy> KeiNett Launcher V1.400 (through bootstrap 1) started on osx... Refreshing local version list... Current time is Jan 26, 2017 4:58:49 PM System.getProperty('os.name') == 'Mac OS X' System.getProperty('os.version') == '10.9.5' System.getProperty('os.arch') == 'x86_64' System.getProperty('java.version') == '1.6.0_65' System.getProperty('java.vendor') == 'Apple Inc.' System.getProperty('sun.arch.data.model') == '64' Refreshing remote version list... Refre
#822 [10:01] <zkxs> joaby: You need to stop using the Mcleaks launcher.
#823 [10:01] <joaby> ok
#824 [10:01] <joaby> ok
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#826 [10:02] <zkxs> joaby: Every time you run the mcleaks launcher it is breaking your hosts file.
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#828 [10:02] <joaby> Even if you have not helped me, I will try to solve it ;/
#829 [10:04] <zkxs> joaby: Here's what you need to do. Get rid of McLeaks. Make sure your hosts file doesn't have any mojang.com lines. Get the official launcher from here: https://minecraft.net/en/download . Log in.
#830 [10:04] <joaby> I got it, thank you! <3 http://prnt.sc/e0nizq
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#834 [10:08] <KoolAid> Hey guys, I have forgotten my Password for my account i know the correct email but a password reset will not go to it can you help me please, thanks.
#835 [10:08] <thgilfodrol> KoolAid: have you checked the spam or junk folders, for all of your emails?
#836 [10:09] * Dysgalty is now known as Odalisque
#837 [10:09] <KoolAid> I have.
#838 [10:09] <spartacus> gilfodrol: I was able to do it by migrating my old account!
#839 [10:09] <KoolAid> It was previously migrated
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#841 [10:11] <thgilfodrol> spartacus: awesome, glad you sorted it out
#842 [10:11] <thgilfodrol> ??> KoolAid account/send-email
#843 [10:11] <Absol> KoolAid: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
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#845 [10:11] <Absol> KoolAid: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#848 [10:15] <KoolAid> What if I do not have my Transaction ID as it was bought years ago
#849 [10:16] <zkxs> ??> KoolAid account/trans-id
#850 [10:16] <Absol> KoolAid: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#851 [10:16] <thgilfodrol> KoolAid: sub/transid
#852 [10:16] <thgilfodrol> KoolAid: if you no longer have access to the transaction id, try substituting it for any and all payment information about the purchase in the email to mojang
#853 [10:16] <KoolAid> Alright, thank you
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#863 [10:36] <BlitzCombo> Hey, basically when i play minecraft, only happens to minecraft. I got new pc yesterday. And basically any were i go without the main menu i hear a wierd sound.
#864 [10:36] * ImPlaya [ImPlaya@notlogged] has joined #minecrafthelp
#865 [10:37] <ImPlaya> Hello Absol, I'm back but with another problem, Minecraft is working and I'm enjoying it very much! but when I start my Action! it crashes? and does not respond :(.
#866 [10:37] <mattym> ImPlaya, Use a different recording software.
#867 [10:37] <mattym> BlitzCombo, What do you mean exactly?
#868 [10:38] <ImPlaya> mattym I need to use action for high quality and I also paid for it :(.
#869 [10:38] <ImPlaya> If I did not pay I would have used another software.
#870 [10:38] <mattym> ImPlaya, Game doesnt work well with it, try OBS
#871 [10:38] <BlitzCombo> It's a wierd noise, when im playing. turning off sound ingame or on pc doesn't stop it
#872 [10:38] <ImPlaya> Ok mattym thanks.
#873 [10:38] <ImPlaya> You guys helped me alot today! thanks all :D!
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#875 [10:38] <mattym> BlitzCombo, Then its something unrelated to Minecraft.
#876 [10:39] <BlitzCombo> Basically it only happens with minecraft :p
#877 [10:39] <pie_flavor> BlitzCombo: can you describe the noise?
#878 [10:40] <BlitzCombo> It's like a diiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii sound, in a straight tone.
#879 [10:41] <pie_flavor> BlitzCombo: Well, anyway, it can't be related to Minecraft if changing Minecraft sound settings doesn't fix it.
#880 [10:41] <BlitzCombo> Well thanks anyway :/
#881 [10:43] <thgilfodrol> wonder if it's the mobo speaker
#882 [10:44] <pie_flavor> mattym: that's the second person I've seen to think Action is good
#883 [10:45] <mattym> ITs fine as long as your not trying to use it with MC
#884 [10:46] <pie_flavor> idk why anyone would pay thirty bucks for something with less features than OBS
#885 [10:46] <pie_flavor> actually, i prefer the replay mod
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#889 [10:55] <Pocked> Hey, I've been getting the error code 'EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000018002e336, pid=9560, tid=12208 #', I contacted Mojang and they said that I needed to update my video drivers - I did that, but it said the highest video driver software is already installed, I'm using a NVIDEA GeForce GTX 960. Thank you!
#890 [10:55] <mattym> ??> Pocked win/dxdiag
#891 [10:55] <Absol> Pocked: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#892 [10:57] <Pocked> Ok I've done that, should I upload it to a pastebin?
#893 [10:57] <zkxs> Yes please.
#894 [10:57] <mattym> Pocked, Yes, get me a pastebin link to the report
#895 [10:58] <pie_flavor> Pocked: continue following the instructions on that page
#896 [10:58] <Pocked> Yes - I followed all of the instructions, now I have the pastebin file
#897 [10:58] <Pocked> Should I just put it into public chat?
#898 [10:58] <pie_flavor> ye
#899 [10:58] <Pocked> http://pastebin.com/WHqTg1ny
#900 [10:59] <mattym> Pocked, One moment
#901 [10:59] <Pocked> Ok thank you for the speedy responces! :)
#902 [10:59] <mattym> Pocked, The latest nvidia drivers for windows have an issue that prevents Minecraft from working. You can either install the previous version, or install the latest without the problematic feature.
#903 [10:59] <mattym> How would you like to proceed?
#904 [11:00] <Pocked> I will go for the latest without problems
#905 [11:00] <mattym> Pocked, Download and Install the file from this page http://www.geforce.com/drivers/results/114351
#906 [11:00] <Pocked> I've never updated them though - And I've had these same ones for the past year. So why would it only start doing this now?
#907 [11:00] <Pocked> It has been working fine for 12+ months
#908 [11:01] <mattym> Pocked, When you start the installation, choose the Custom option, and in the list, uncheck the 3DVision option
#909 [11:01] <Pocked> Ok!
#910 [11:01] <mattym> Pocked, Older drivers (what you currently have) may not support something the game is trying to do now.
#911 [11:01] <Pocked> Ok
#912 [11:01] <Pocked> Is it ok for me to delete the DxDiag file now?
#913 [11:01] <mattym> Install the ones linked, make sure to choose custom and unselect that option that was mentioned.
#914 [11:02] <Pocked> Because my PC came with a 56gb C drive, but a 2tb E drive
#915 [11:02] <Pocked> And it keeps filling up
#916 [11:02] <zkxs> Pocked: Yeah, you can delete it. It's only ~30K though.
#917 [11:02] <mattym> Pocked, Yeah, the Disk Cleanup program in Windows may help
#918 [11:03] <Pocked> Thank you, you are very helpful people!
#919 [11:05] * abesilas12 [abesilas12@notlogged] has joined #minecrafthelp
#920 [11:06] <abesilas12> s
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#922 [11:09] <Pocked> Thank you for your help, I'm just going to go put this driver update thing on while I go have my dinner! Thanks for all the help - You are very helpful people! Thanks again! :)
#923 [11:09] <mattym> Pocked, You made sure to do all the custom settings right?
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#936 [11:27] <PoorGuy> Hi game crashes after nvidia driver update!
#937 [11:28] <mattym> ??> PoorGuy win/dxdiag
#938 [11:28] <Absol> PoorGuy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#939 [11:28] <mattym> PoorGuy, Get the info Absol linked the instructions to, and also read the following.
#940 [11:28] <mattym> PoorGuy, The latest nvidia drivers for windows have an issue that prevents Minecraft from working. You can either install the previous version, or install the latest without the problematic feature.
#941 [11:29] * riquelme [riquelme@notlogged] has joined #minecrafthelp
#942 [11:29] <PoorGuy> thank you so much!
#943 [11:29] <mattym> PoorGuy, Get me the link/url the instructions from Absol have you create, and let me know which way you want to proceed.
#944 [11:30] * SprayK47 [SprayK47@notlogged] has joined #minecrafthelp
#945 [11:31] * jay [jay@notlogged] has joined #minecrafthelp
#946 [11:31] <SprayK47> Hello, if i try to stream/record minecraft with OBS its crashing
#947 [11:31] <SprayK47> [18:28:15] [main/INFO]: Setting user: SprayK47 [18:28:15] [main/INFO]: (Session ID is <censored>) Completely ignored arguments: [--nativeLauncherVersion, 307] [OptiFine] (Reflector) Field not present:
#948 [11:31] <mattym> ??> SprayK47 mods
#949 [11:31] <Absol> SprayK47: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#950 [11:31] <Absol> SprayK47: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#951 [11:31] <SprayK47> just optifine
#952 [11:31] <mattym> SprayK47, Read what Absol said
#953 [11:31] <SprayK47> if i use a clear version it also doesnt work
#954 [11:32] <mattym> ??> SprayK47 win/reinst
#955 [11:32] <Absol> SprayK47: You may need to reinstall the locally installed files that Minecraft puts into place.
#956 [11:32] <Absol> SprayK47: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#957 [11:32] <mattym> SprayK47, Do the instructions from Absol, then get me the crash report as follows
#958 [11:32] <SprayK47> i reinstalled my whole minecraft
#959 [11:32] <mattym> ??> SprayK47 launcher/crash-log
#960 [11:32] <Absol> SprayK47: We need to see your crash log, which appears after a crash.
#961 [11:32] <Absol> SprayK47: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#962 [11:32] <PoorGuy> Hİ me again there is my link:http://paste.ubuntu.com/23870235/
#963 [11:32] <mattym> PoorGuy, Did you see the last question from me?
#964 [11:33] <PoorGuy> nope can you repeat please?
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#966 [11:33] <jay> hi
#967 [11:33] <mattym> PoorGuy, The latest nvidia drivers for windows have an issue that prevents Minecraft from working. You can either install the previous version, or install the latest without the problematic feature.
#968 [11:33] <mattym> PoorGuy, The latest nvidia drivers for windows have an issue that prevents Minecraft from working. You can either install the previous version, or install the latest without the problematic feature.
#969 [11:33] * jay [jay@notlogged] has left #minecrafthelp
#970 [11:33] <SprayK47> i domt have anny crash logs
#971 [11:33] <SprayK47> dont*
#972 [11:33] <SprayK47> any*
#973 [11:33] <mattym> PoorGuy, Let me know how you want to continue.
#974 [11:33] <SprayK47> there is just popping up a java tm window
#975 [11:33] <mattym> SprayK47, First, clean the installation
#976 [11:33] <PoorGuy> install the latest without the problematic feature.
#977 [11:34] <mattym> SprayK47, Then tell me what the game says
#978 [11:34] <mattym> PoorGuy, Download and Install the file from this page http://www.geforce.com/drivers/results/114350
#979 [11:34] <SprayK47> How can i cleann the installation ?
#980 [11:34] <mattym> PoorGuy, When the installer starts, choose the Custom options, and make sure to uncheck the 3DVision option.
#981 [11:34] <mattym> ??> SprayK47 win/reinst
#982 [11:34] <Absol> SprayK47: You may need to reinstall the locally installed files that Minecraft puts into place.
#983 [11:34] <Absol> SprayK47: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#984 [11:34] <mattym> SprayK47, Follow those instructions from Absol
#985 [11:35] * vasea [vasea@notlogged] has joined #minecrafthelp
#986 [11:35] <SprayK47> ok did it
#987 [11:35] <SprayK47> which version should i launch ?
#988 [11:35] <mattym> SprayK47, The most current
#989 [11:35] <SprayK47> ok
#990 [11:36] * JayKay [JayKay@notlogged] has quit. (Ping timeout: 180 seconds)
#991 [11:37] <SprayK47> ok it crashed
#992 [11:37] <SprayK47> again
#993 [11:37] <mattym> ??> SprayK47 launcher/log
#994 [11:37] <Absol> SprayK47: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#995 [11:37] <Absol> SprayK47: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#998 [11:37] <SprayK47> .minecraft/logs/latest ?
#999 [11:38] <mattym> SprayK47, No, if the game crashed, it should have gone back to the launcher
#1000 [11:38] <mattym> SprayK47, Where there will be a log
#1001 [11:38] <SprayK47> a ok
#1002 [11:38] <SprayK47> http://paste.ubuntu.com/23870256/
#1003 [11:38] <SprayK47> Here
#1004 [11:39] <mattym> SprayK47, Can you also get the launcher log, thats a game output
#1005 [11:39] <SprayK47> a sry
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#1008 [11:39] <SprayK47> http://paste.ubuntu.com/23870262/
#1009 [11:39] <SprayK47> Now :)
#1010 [11:39] <mattym> ??> SprayK47 win/dxdiag
#1011 [11:39] <Absol> SprayK47: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1012 [11:40] <SprayK47> k 1min
#1013 [11:40] <SprayK47> where can i send it to you ?
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#1016 [11:41] <SprayK47> ok ubuntu
#1017 [11:41] <mattym> SprayK47, Read the instructions, you will be getting a link like before
#1018 [11:41] <SprayK47> yup
#1019 [11:41] <SprayK47> http://paste.ubuntu.com/23870273/
#1020 [11:41] <SprayK47> Here
#1021 [11:41] <mattym> SprayK47, The latest nvidia drivers for windows have an issue that prevents Minecraft from working. You can either install the previous version, or install the latest without the problematic feature. What would you like to do.
#1022 [11:41] * Shaco_inutil [Shaco_inutil@notlogged] has joined #minecrafthelp
#1023 [11:42] <SprayK47> latest
#1024 [11:42] <SprayK47> which version works the best ?
#1025 [11:42] <mattym> SprayK47, Download and Install the file from this page http://www.geforce.com/drivers/results/114351
#1026 [11:42] <SprayK47> Ok
#1027 [11:42] * kusanagi [kusanagi@notlogged] has quit. (Client Quit)
#1028 [11:42] <mattym> SprayK47, When you install it, choose the Custom option, and in the list of features, uncheck 3DVision
#1029 [11:43] <SprayK47> ok
#1030 [11:43] <SprayK47> How you find that problem so fast ? :D
#1031 [11:43] <mattym> SprayK47, Its a known issue
#1032 [11:43] <SprayK47> a ok
#1033 [11:43] * kusanagi [kusanagi@notlogged] has joined #minecrafthelp
#1034 [11:43] <SprayK47> Yea i updated my nividia drivers like three days ago
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#1037 [11:45] <PoorGuy> why nvidia did something like this :/ poor we
#1038 [11:46] <SprayK47> :(
#1039 [11:46] <SprayK47> PoorGuy which graphic card do you have ?
#1040 [11:46] <PoorGuy> 960m
#1041 [11:46] <SprayK47> a ok
#1042 [11:46] <PoorGuy> your?
#1043 [11:47] <SprayK47> Msi gtx 1050ti 4gb gaming X
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#1045 [11:47] <PoorGuy> wow very long :D
#1046 [11:47] <SprayK47> yeah :D
#1047 [11:48] <PoorGuy> have you got a steam account?
#1048 [11:48] <SprayK47> mattym is this like your job are you doing this all day ? if i can ask.
#1049 [11:48] <SprayK47> Yea
#1050 [11:48] * Golem98 [Golem98@notlogged] has joined #minecrafthelp
#1051 [11:48] <SprayK47> i have a steam account
#1052 [11:48] <PoorGuy> what is it name?
#1053 [11:48] <mattym> SprayK47, No, this is just a volunteer run support
#1054 [11:48] * Golem98 [Golem98@notlogged] has quit. (Client Quit)
#1055 [11:48] <mattym> But I will ask both of you not to share that info here.
#1056 [11:48] <SprayK47> aaa ok
#1057 [11:49] <SprayK47> np
#1058 [11:49] * Pocked [Pocked@notlogged] has quit. (Ping timeout: 180 seconds)
#1059 [11:49] <SprayK47> Poorguy give me your name i will add you
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#1062 [11:49] <PoorGuy> how can I pm to someone?
#1063 [11:49] <mattym> PoorGuy, /msg theirname message
#1064 [11:50] <SprayK47> mattym i installed it what i should turn off ? 3d ... ? Cant find that old message
#1065 [11:50] <SprayK47> should i *
#1066 [11:51] <thgilfodrol> SprayK47: 3dvision
#1067 [11:51] <SprayK47> ok
#1068 [11:51] <PoorGuy> yep 3d
#1069 [11:51] <mattym> SprayK47, You were meant to not let it install that part.
#1070 [11:51] <mattym> SprayK47, If you completed the install already, you may need to remove the 3DVision component.
#1071 [11:51] <SprayK47> ok i already removed it :)
#1072 [11:51] * Mirza [Mirza@notlogged] has joined #minecrafthelp
#1073 [11:52] <Mirza> hello
#1074 [11:52] <SprayK47> Now i will check if it works
#1075 [11:52] <PoorGuy> hi what is your problem?
#1076 [11:52] <SprayK47> Should i restart my pc ?
#1077 [11:52] <Mirza> I have problem with display driver
#1078 [11:52] <mattym> SprayK47, You shouldnt need to
#1079 [11:52] <SprayK47> kk
#1080 [11:52] <PoorGuy> Mirza, Like we..
#1081 [11:52] <Mirza> I can't update my driver..
#1082 [11:52] <PoorGuy> hmm that is strange
#1083 [11:52] <mattym> Mirza, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1084 [11:53] <Mirza> How do I get report linked?
#1085 [11:53] <mattym> ??> Mirza win/dxdiag
#1086 [11:53] <Absol> Mirza: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1087 [11:53] <SprayK47> Crashed again
#1088 [11:53] <SprayK47> http://paste.ubuntu.com/23870322/
#1089 [11:53] <Mirza> Absol when I enter that link I only see 502 Bad Gateway
#1090 [11:54] <SprayK47> i uninstalled the 3dvision
#1091 [11:54] <mattym> ??> Mirza win/dxdiag/manual
#1092 [11:54] <Absol> Mirza: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1093 [11:54] <Absol> Mirza: Open the file you just saved, and copy the contents. Paste them on http://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1094 [11:54] <pie_flavor> https://http.cat/502
#1095 [11:54] <mattym> SprayK47, Hmm, run the installer again, this time, make sure to choose Custom install. And also, check the clean install option, AND uncheck the 3DVision
#1096 [11:54] <SprayK47> ok
#1097 [11:54] <Mirza> http://paste.ubuntu.com/23870337/
#1098 [11:55] <Mirza> There
#1099 [11:55] <mattym> Mirza, One moment
#1100 [11:55] <Mirza> <ok
#1101 [11:55] <mattym> Mirza, Download and Install the Catalyst Software Suite from this page http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
#1102 [11:55] <Mirza> Ok
#1103 [11:57] <Mirza> Done
#1104 [11:57] <Mirza> Do I choose install or uninstall?
#1105 [11:57] <mattym> Mirza, Install
#1106 [11:57] <Mirza> Ok express or custom?
#1107 [11:57] <mattym> Mirza, Express
#1108 [11:57] <Mirza> Ok, it's installing
#1109 [11:58] <SprayK47> Ok final moment of truth id istalled it without that 3dvision thing
#1110 [11:59] <mattym> SprayK47, And you checked the box for clean install right?
#1111 [11:59] <SprayK47> Yup
#1112 [11:59] <SprayK47> not express
#1113 [11:59] <mattym> SprayK47, Ok
#1114 [11:59] * Mirza [Mirza@notlogged] has joined #minecrafthelp
#1115 [11:59] <Mirza> Done
#1116 [11:59] <mattym> Mirza, Try the game
#1117 [11:59] <Mirza> Ok
#1118 [12:00] <SprayK47> Nope :/
#1119 [12:00] * Mike_ [Mike_@notlogged] has quit. (Ping timeout: 180 seconds)
#1120 [12:00] <SprayK47> http://paste.ubuntu.com/23870359/
#1121 [12:00] <SprayK47> It is always saying the same ?
#1122 [12:00] <SprayK47> thats its the problem with my drivers ?
#1123 [12:00] <mattym> Yeah
#1124 [12:00] <mattym> SprayK47, Try a restart of the PC, and then try it again
#1125 [12:00] <mattym> SprayK47, Also
#1126 [12:00] <SprayK47> ok
#1127 [12:01] <mattym> SprayK47, I asked if you did clean install, and you said not express.
#1128 [12:01] <mattym> SprayK47, You needed to select Custom install, AND check the box for Clean Install
#1129 [12:01] <SprayK47> yea i did not the express
#1130 [12:01] <mattym> did you ?
#1131 [12:01] <SprayK47> yea
#1132 [12:01] <Mirza> Matty
#1133 [12:01] <PoorGuy> hi I can't see a 3D Vision box only Physx and nvidia geforce experience
#1134 [12:01] <Mirza> It works
#1135 [12:01] <Mirza> I love you man
#1136 [12:01] <Mirza> Thank you so much
#1137 [12:01] <mattym> PoorGuy, Can you scroll through the list?
#1138 [12:01] <SprayK47> i checked custom and unchecked all the 3dvision
#1139 [12:01] <PoorGuy> no
#1140 [12:01] <SprayK47> ok i gone restart my pc
#1141 [12:02] <mattym> SprayK47, But your not reading what im saying
#1142 [12:02] <mattym> SprayK47, There are 3 parts.
#1143 [12:02] <mattym> SprayK47, Selecting Custom, checking Clean Install, and unchecking 3DVision
#1144 [12:02] <mattym> PoorGuy, Ok one moment
#1145 [12:02] <mattym> PoorGuy, download the previous driver found here http://www.nvidia.com/download/driverResults.aspx/113444 , Install the driver and select the Custom install when asked, and choose to use the Clean Install option.
#1146 [12:03] <mattym> PoorGuy, Use that driver and instructions instead ^
#1147 [12:03] * tumbleweed is now known as bildramer
#1148 [12:03] <PoorGuy> ok I will try it
#1149 [12:04] * SprayK47_ [SprayK47_@notlogged] has joined #minecrafthelp
#1150 [12:04] <SprayK47_> ok im back
#1151 [12:05] * Mirza [Mirza@notlogged] has quit. (Ping timeout: 180 seconds)
#1152 [12:05] * SprayK47 [SprayK47@notlogged] has quit. (Ping timeout: 180 seconds)
#1153 [12:05] <SprayK47_> testing again
#1154 [12:05] <SprayK47_> still crashing :/
#1155 [12:05] * SprayK47_ [SprayK47_@notlogged] has quit. (Client Quit)
#1156 [12:06] * SprayK47 [SprayK47@notlogged] has joined #minecrafthelp
#1157 [12:06] <SprayK47> Hello ?
#1158 [12:06] <mattym> spartacus, Ok lets use the previous driver then
#1159 [12:06] <mattym> oops
#1160 [12:06] <mattym> SprayK47, download the previous driver found here http://www.nvidia.com/download/driverResults.aspx/113448 , Install the driver and select the Custom install when asked, and choose to use the Clean Install option.
#1161 [12:11] * PoorGuy [PoorGuy@notlogged] has quit. (Ping timeout: 180 seconds)
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#1163 [12:13] <SprayK47> mattym ?
#1164 [12:14] <SprayK47> Are you there ?
#1165 [12:15] * plasmajab [plasmajab@notlogged] has joined #minecrafthelp
#1166 [12:16] * plasmajab [plasmajab@notlogged] has quit. (Client Quit)
#1167 [12:17] <mattym> yes
#1168 [12:17] <SprayK47> I just want to say thx love you m8 <3 :)
#1169 [12:17] <SprayK47> You doing a amazing job !
#1170 [12:18] <SprayK47> (It works)
#1171 [12:18] <mattym> OK
#1172 [12:19] <SprayK47> bb
#1173 [12:22] * aL [aL@notlogged] has joined #minecrafthelp
#1174 [12:24] * gribowen [gribowen@notlogged] has joined #minecrafthelp
#1175 [12:24] <aL> aL - hI. MY MINECRAFT WILL NOT LOAD, IT JUST CRASHES,, CRASH REPORT SAY EXIT CODE -1.. ANYONE GOT ANY IDEAS?
#1176 [12:25] <gribowen> hi?
#1177 [12:25] <aL> Hello
#1178 [12:25] <gribowen> you speak spanish?
#1179 [12:25] <aL> nope
#1180 [12:25] <gribowen> oh
#1181 [12:25] <gribowen> ok
#1182 [12:25] <gribowen> i speak ensligh
#1183 [12:25] <gribowen> no so good
#1184 [12:25] <aL> oh ok
#1185 [12:26] <aL> any idea abouut exit code -1???
#1186 [12:26] * RenatoGamer24 [RenatoGamer24@notlogged] has joined #minecrafthelp
#1187 [12:26] <gribowen> wait, i need google traductor
#1188 [12:26] <gribowen> good
#1189 [12:26] <gribowen> i have a problem
#1190 [12:27] <gribowen> my minecraft it does not work
#1191 [12:27] <gribowen> i enter to minecraft
#1192 [12:27] * JayK6 [JayK6@notlogged] has joined #minecrafthelp
#1193 [12:27] <aL> mine does not either.. i am here for help too
#1194 [12:28] <gribowen> and he says "my grafic drivers is no work"
#1195 [12:28] * JayK6 [JayK6@notlogged] has quit. (Client Quit)
#1196 [12:28] <gribowen> but, i do not know what to do
#1197 [12:29] * aL [aL@notlogged] has quit. (Quit: Web client closed)
#1198 [12:29] <zkxs> ??> gribowen win/dxdiag
#1199 [12:29] <Absol> gribowen: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1200 [12:30] * Chu4a [Chu4a@notlogged] has joined #minecrafthelp
#1201 [12:30] <gribowen> okok
#1202 [12:30] <gribowen> 1 minute
#1203 [12:32] <gribowen> i finish
#1204 [12:32] <Chu4a> Hey! I need help! I can't play minecraft! When I press "Play" on launcher it open "Game Output". With this text: Completely ignored arguments: [--nativeLauncherVersion, 307] [00:26:54] [Client thread/INFO]: Setting user: Chu4a [00:26:55] [Client thread/INFO]: LWJGL Version: 2.9.4
#1205 [12:32] <thgilfodrol> ??> Chu4a win/dxdiag
#1206 [12:32] <Chu4a> What does it mean?
#1207 [12:32] <Absol> Chu4a: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1208 [12:32] <gribowen> i pass the link?
#1209 [12:32] <thgilfodrol> Chu4a: the latest nvidia drivers for windows have an issue where it prevents minecraft from launching- therefore a downgrade to the previous driver is required to fix the issue
#1210 [12:33] <gribowen> who helps me?
#1211 [12:33] <thgilfodrol> Chu4a: the dxdiag log will provide us with enough information to work it out from there
#1212 [12:33] <gribowen> http://paste.ubuntu.com/23870477/
#1213 [12:33] <gribowen> here
#1214 [12:33] <thgilfodrol> gribowen: one moment
#1215 [12:33] <gribowen> okok
#1216 [12:35] * vikop [vikop@notlogged] has joined #minecrafthelp
#1217 [12:37] <gribowen> im waitning!!
#1218 [12:38] * vikop [vikop@notlogged] has quit. (Client Quit)
#1219 [12:39] * Noseytoo1 [Noseytoo1@notlogged] has joined #minecrafthelp
#1220 [12:39] <Noseytoo1> i can only play minecraft demo even though I've bought the game
#1221 [12:39] <gribowen> hi?
#1222 [12:39] <thgilfodrol> Noseytoo1: are you sure you're logging into the right account?
#1223 [12:40] <Noseytoo1> when i only have the one
#1224 [12:40] * Chu4a [Chu4a@notlogged] has quit. (Quit: Web client closed)
#1225 [12:40] * matheus [matheus@notlogged] has joined #minecrafthelp
#1226 [12:40] <thgilfodrol> Noseytoo1: when you log into mojang.com, what do you see under account -> my games?
#1227 [12:41] <thgilfodrol> gribowen: your graphics card is unsupported past 1.8 afaik
#1228 [12:41] <gribowen> who help me? plsss
#1229 [12:41] <gribowen> i dont understund nothing
#1230 [12:41] <gribowen> i speak spanish
#1231 [12:41] <Noseytoo1> its says that i don't seem minecraft
#1232 [12:42] <Noseytoo1> i speak italian
#1233 [12:42] <gribowen> thgilfodrol: you are so good in this
#1234 [12:42] * touchdead589 [touchdead589@notlogged] has joined #minecrafthelp
#1235 [12:42] <thgilfodrol> ??> Noseytoo1 account/send-email
#1236 [12:42] <Absol> Noseytoo1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1237 [12:42] <Absol> Noseytoo1: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1238 [12:42] * touchdead589 [touchdead589@notlogged] has quit. (Client Quit)
#1239 [12:43] <gribowen> thgilfodrol: you are so good in this
#1240 [12:43] <gribowen> but
#1241 [12:43] <gribowen> what do i have to do
#1242 [12:43] <gribowen> ?
#1243 [12:44] <gribowen> what do i do with my graphics card
#1244 [12:44] <gribowen> yesterday i play minecraft
#1245 [12:45] <gribowen> but, i restart the computer to 0
#1246 [12:45] <gribowen> and now, i dont play
#1247 [12:45] * Noseytoo1 [Noseytoo1@notlogged] has quit. (Ping timeout: 180 seconds)
#1248 [12:45] <thgilfodrol> gribowen: are you able to play 1.7?
#1249 [12:45] * isabela [isabela@notlogged] has joined #minecrafthelp
#1250 [12:45] <gribowen> i dont know
#1251 [12:45] <thgilfodrol> gribowen: try it
#1252 [12:46] <gribowen> there i fixed
#1253 [12:46] <gribowen> 1 moment
#1254 [12:47] <thgilfodrol> gribowen: there are no drivers for your graphics card from intel, so you likely won't be able to play above 1.7.2
#1255 [12:48] <gribowen> i dont play 1.7.2
#1256 [12:48] <gribowen> is crashed
#1257 [12:48] <gribowen> says this
#1258 [12:49] <mattym> gribowen, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
#1259 [12:50] <gribowen> okok, 1 momnet
#1260 [12:50] <gribowen> i install
#1261 [12:50] <gribowen> have virus?
#1262 [12:51] * isabela [isabela@notlogged] has quit. (Ping timeout: 180 seconds)
#1263 [12:51] <mattym> No
#1264 [12:54] * gribowen [gribowen@notlogged] has quit. (Ping timeout: 180 seconds)
#1265 [12:55] * gribowen [gribowen@notlogged] has joined #minecrafthelp
#1266 [12:56] <gribowen> hi?
#1267 [12:58] * Super_L1nk [Super_L1nk@notlogged] has joined #minecrafthelp
#1268 [12:58] <Super_L1nk> Hi
#1269 [12:58] <Super_L1nk> Hello
#1270 [12:59] <thgilfodrol> hi
#1271 [12:59] <Super_L1nk> I can`t log in in my mojang account."Error! Unknown e-mail address or password." All entered correctly
#1272 [13:00] <thgilfodrol> Super_L1nk: have you tried changing your password?
#1273 [13:01] <Super_L1nk> Yes
#1274 [13:01] <thgilfodrol> Super_L1nk: do you get the email?
#1275 [13:01] <Super_L1nk> Yes
#1276 [13:02] <thgilfodrol> ??> Super_L1nk login/throttle
#1277 [13:02] <Absol> Super_L1nk: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1278 [13:02] <Absol> Super_L1nk: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1279 [13:03] <Super_L1nk> Thanks
#1280 [13:06] * kinggoesgaming [kinggoesgaming@notlogged] has joined #minecrafthelp
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#1282 [13:09] * Mike_ [Mike_@notlogged] has joined #minecrafthelp
#1283 [13:09] <Mike_> I can not get it
#1284 [13:09] * miika [miika@notlogged] has joined #minecrafthelp
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#1286 [13:15] * spartacus [spartacus@notlogged] has quit. (Quit: Web client closed)
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#1290 [13:20] * Pduffy87 [Pduffy87@notlogged] has joined #minecrafthelp
#1291 [13:20] <Josh401_> Cant sign in to minecraft.net
#1292 [13:21] <mattym> Josh401_, What happens when you try?
#1293 [13:22] <Josh401_> It says verifying credentials then says an error message
#1294 [13:22] <mattym> Josh401_, What is the error message
#1295 [13:23] * NotMiningToday [NotMiningToday@notlogged] has joined #minecrafthelp
#1296 [13:24] <Josh401_> Im not sure what I should do because I can't even log into the launcher it says socket exception timeout
#1297 [13:25] * luisningti840 [luisningti840@notlogged] has joined #minecrafthelp
#1298 [13:25] <mattym> ??> Josh401_ tools/hjt
#1299 [13:25] <Absol> Josh401_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1300 [13:25] <Absol> Josh401_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#1302 [13:26] * NotMiningToday [NotMiningToday@notlogged] has quit. (Client Quit)
#1303 [13:26] <Josh401_> Ok ill do it when I get to my PC im driving home now
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#1309 [13:37] * bulvokgames [bulvokgames@notlogged] has joined #minecrafthelp
#1310 [13:40] <bulvokgames> compre una cuenta pero parce como si desapareciera no me deja iniciar sesión me meto a mojang y no aparece la cuenta reviso en paginas de servidores mi nombre de usuario y ahi esta esta mi nombre mi skin pero en mojang y minecraft parece que desaparecio
#1311 [13:41] * Nessy [Nessy@notlogged] has joined #minecrafthelp
#1312 [13:41] <Nessy> Hi
#1313 [13:41] <Nessy> can you help me please ?
#1314 [13:45] <mattym> ??> bulvokgames lang/es
#1315 [13:45] <Absol> bulvokgames: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#1316 [13:45] * bulvokgames [bulvokgames@notlogged] has quit. (Ping timeout: 180 seconds)
#1317 [13:46] * abo_9al7 [abo_9al7@notlogged] has joined #minecrafthelp
#1318 [13:46] <abo_9al7> hay
#1319 [13:47] <abo_9al7> hello
#1320 [13:47] <mattym> Hello
#1321 [13:48] <abo_9al7> hey im having an issue with log in
#1322 [13:48] <abo_9al7> in minecr5AFT
#1323 [13:48] <abo_9al7> mincraft
#1324 [13:48] <mattym> abo_9al7, What happens when you try?
#1325 [13:49] * fallen [fallen@notlogged] has joined #minecrafthelp
#1326 [13:49] <fallen> hi ?
#1327 [13:49] * fallen [fallen@notlogged] has quit. (Client Quit)
#1328 [13:50] <abo_9al7> i got this sorry but we couldn't connect to our servers
#1329 [13:50] <mattym> ??> abo_9al7 tools/hjt
#1330 [13:50] <Absol> abo_9al7: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1331 [13:50] <Absol> abo_9al7: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1332 [13:52] <abo_9al7> ok
#1333 [13:54] <abo_9al7> i also can't enter minecraft.net
#1334 [13:55] <abo_9al7> i only can enter https://account.mojang.com
#1335 [13:58] * Josh401_ [Josh401_@notlogged] has joined #minecrafthelp
#1336 [13:59] <Josh401_> absol
#1337 [13:59] <abo_9al7> http://paste.ubuntu.com/23870834/
#1338 [13:59] <Josh401_> what did i have to download again to get exactly whats wrong?
#1339 [13:59] <mattym> Josh401_, One moment
#1340 [13:59] <mattym> ??> abo_9al7 info/mcleaks
#1341 [13:59] <Absol> abo_9al7: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1342 [13:59] <Absol> abo_9al7: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1343 [13:59] <mattym> ??> abo_9al7 win/hosts/edit
#1344 [13:59] <Absol> abo_9al7: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1345 [13:59] <Absol> abo_9al7: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1346 [13:59] <mattym> ??> Josh401_ tools/hjt
#1347 [13:59] <Absol> Josh401_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1348 [14:00] <Absol> Josh401_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1349 [14:00] * chupis [chupis@notlogged] has joined #minecrafthelp
#1350 [14:03] <Josh401_> http://paste.ubuntu.com/23870872/
#1351 [14:03] <Josh401_> ive used mcleaks before a friend told me to do it to play with him
#1352 [14:04] * Thehoveringmonkey [Thehoveringmonkey@notlogged] has joined #minecrafthelp
#1353 [14:04] * alifyanbr [alifyanbr@notlogged] has joined #minecrafthelp
#1354 [14:04] <abo_9al7> http://paste.ubuntu.com/23870877/
#1355 [14:04] <Josh401_> but now i bought the game and i cant log in
#1356 [14:04] <Josh401_> but now i bought the game and i cant log in
#1357 [14:04] * alifyanbr [alifyanbr@notlogged] has left #minecrafthelp
#1358 [14:04] <mattym> Josh401_, Then follow the same instructions the other user was given
#1359 [14:04] <Thehoveringmonkey> hey guys
#1360 [14:04] <mattym> abo_9al7, Try the game again
#1361 [14:04] <Josh401_> i opened the notepad and pasted the stuff in it what do i do after that?
#1362 [14:04] * shafique_1 [shafique_1@notlogged] has joined #minecrafthelp
#1363 [14:05] <mattym> Josh401_, What notepad?
#1364 [14:05] <abo_9al7> ok thanks
#1365 [14:05] <abo_9al7> i can log in now
#1366 [14:05] <mattym> Josh401_, Read all the info Absol is about to type
#1367 [14:05] * Thehoveringmonkey [Thehoveringmonkey@notlogged] has quit. (Client Quit)
#1368 [14:05] <mattym> ??> Josh401_ info/mcleaks
#1369 [14:05] <Absol> Josh401_: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1370 [14:05] <Absol> Josh401_: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1371 [14:05] <mattym> ??> Josh401_ win/hosts/edit
#1372 [14:05] <Absol> Josh401_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1373 [14:05] <Absol> Josh401_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1374 [14:05] <Josh401_> he said open the notepad and do something with the host %SystemRoot%\System32\drivers\etc\hosts i loaded it and deleted the 2 server things that popped up
#1375 [14:06] <mattym> Josh401_, Then save the file and try the game/login again
#1376 [14:06] <shafique_1> I been playing minecraft for a while now and never had to to sign in now its asking and I forgot the email to my old login info for both gmail and mojang what do I do
#1377 [14:07] <mattym> ??> shafique_1 account/send-email
#1378 [14:07] <Absol> shafique_1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1379 [14:07] <Absol> shafique_1: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1380 [14:08] <shafique_1> okay now I also dont have my transaction ID but I have my minecraft username and password
#1381 [14:08] <mattym> ??> shafique_1 account/trans-id
#1382 [14:08] <Absol> shafique_1: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1383 [14:08] <mattym> shafique_1, Check that link ^ to see if you can recover the ID another way.
#1384 [14:09] <mattym> shafique_1, If you cant, try filling in the form without it, but know you are not guaranteed a response.
#1385 [14:09] <mattym> shafique_1, Alternatively, attempt to regain access to your email account, and see if you can find the info there.
#1386 [14:09] * Robin [Robin@notlogged] has joined #minecrafthelp
#1387 [14:11] * Titan2531 [Titan2531@notlogged] has joined #minecrafthelp
#1388 [14:11] * Titan2531 [Titan2531@notlogged] has quit. (Client Quit)
#1389 [14:11] <shafique_1> thanks man I am just gonna buy a new account because I hoenstly dont have anyof the info and getting my credit card info from 2012 is going to be too much stress
#1390 [14:11] * chupis [chupis@notlogged] has quit. (Quit: Web client closed)
#1391 [14:11] <Robin> R there woodland mansions in xbox360 version?
#1392 [14:11] <Josh401_> aye it works thanks matty!!
#1393 [14:12] <mattym> Robin, No.
#1394 [14:15] <Josh401_> does anybody know a good skin editing website is?
#1395 [14:15] * arllygames [arllygames@notlogged] has joined #minecrafthelp
#1396 [14:16] * Mirza [Mirza@notlogged] has joined #minecrafthelp
#1397 [14:16] * shafique_1 [shafique_1@notlogged] has quit. (Quit: Web client closed)
#1398 [14:16] <mattym> Josh401_, Google it, there shouldnt be much difference in the ones that are out there.
#1399 [14:17] <Mirza> Hey guys a little help, when I start launcher, I press version, it loads in and then nothing happens
#1400 [14:17] <Mirza> What could that beP?
#1401 [14:17] <mattym> Mirza, What do you mean?
#1402 [14:18] <Mirza> I installed forge just now
#1403 [14:18] <Mirza> And I can't start it
#1404 [14:19] <Mirza> But now other versions won't work aswell
#1405 [14:19] * arllygames [arllygames@notlogged] has quit. (Ping timeout: 180 seconds)
#1406 [14:20] <mattym> ??> Mirza win/reinst
#1407 [14:20] <Absol> Mirza: You may need to reinstall the locally installed files that Minecraft puts into place.
#1408 [14:20] <Absol> Mirza: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1409 [14:20] <mattym> Mirza, The instructions from Absol will reset the game to normal.
#1410 [14:20] <mattym> Mirza, And we do not help with mods here.
#1411 [14:20] <Mirza> Oh ok, sorry then
#1412 [14:29] * GreninjaPvp123 [GreninjaPvp123@notlogged] has joined #minecrafthelp
#1413 [14:29] <GreninjaPvp123> session ID censored
#1414 [14:29] <GreninjaPvp123> what does that mean?
#1415 [14:29] <mattym> GreninjaPvp123, Part of a normal game output
#1416 [14:30] <GreninjaPvp123> I cant even run minecraft
#1417 [14:30] <mattym> GreninjaPvp123, What happens when you try?
#1418 [14:30] <GreninjaPvp123> it says session ID <censored>
#1419 [14:31] <mattym> GreninjaPvp123, What else? that means nothing
#1420 [14:31] <GreninjaPvp123> Thats it when i click play it crashes and says that.
#1421 [14:31] <mattym> ??> GreninjaPvp123 launcher/log
#1422 [14:31] <Absol> GreninjaPvp123: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1423 [14:31] <Absol> GreninjaPvp123: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1424 [14:32] <GreninjaPvp123> standby
#1425 [14:33] <GreninjaPvp123> Completely ignored arguments: [--nativeLauncherVersion, 307] [15:32:16] [Client thread/INFO]: Setting user: GreninjaPvp123 [15:32:16] [Client thread/INFO]: (Session ID is <censored>) [15:32:18] [Client thread/INFO]: LWJGL Version: 2.9.4
#1426 [14:33] <mattym> GreninjaPvp123, The latest nvidia drivers for windows have an issue that prevents Minecraft from working. You can either install the previous version, or install the latest without the problematic feature. What would you like to do?
#1427 [14:34] <GreninjaPvp123> I just updated the driver for that video card
#1428 [14:34] <mattym> GreninjaPvp123, And did you read what I said?
#1429 [14:35] <GreninjaPvp123> I did. I was only stating that I did change drivers... My apologies...
#1430 [14:36] <mattym> GreninjaPvp123, Right, you changed to a problematic version. Would you like instructions on using the last known working one, or instructions on how to reinstall the latest without the problematic feature
#1431 [14:37] <GreninjaPvp123> i Dont know the last working one...
#1432 [14:38] <mattym> GreninjaPvp123, I am asking what method of solving it you would like instructions for
#1433 [14:39] * ninya [ninya@notlogged] has joined #minecrafthelp
#1434 [14:39] <ninya> caco
#1435 [14:39] <GreninjaPvp123> that was my kid. I have this under control thanks for the help
#1436 [14:40] <mattym> GreninjaPvp123, Do you know what you need to do?
#1437 [14:40] <GreninjaPvp123> rolling back to previous driver now. Thanks
#1438 [14:41] <mattym> GreninjaPvp123, Make sure it doesnt update again for a while.
#1439 [14:41] <GreninjaPvp123> ok
#1440 [14:41] * Fir3ballYT [Fir3ballYT@notlogged] has joined #minecrafthelp
#1441 [14:41] * ninya [ninya@notlogged] has quit. (Client Quit)
#1442 [14:42] <Fir3ballYT> Hey
#1443 [14:42] <mattym> Hello
#1444 [14:42] <Fir3ballYT> Can you speak German?
#1445 [14:42] <mattym> Fir3ballYT, Sorry, no.
#1446 [14:42] <Fir3ballYT> Have you a Teamspeak?
#1447 [14:42] <Fir3ballYT> with German people
#1448 [14:43] <mattym> Fir3ballYT, No, you can explain your issue here, use a translator if needed.
#1449 [14:43] * GreninjaPvp123 [GreninjaPvp123@notlogged] has quit. (Quit: Web client closed)
#1450 [14:43] <Fir3ballYT> Can you Translate my santence in google?
#1451 [14:43] <mattym> Fir3ballYT, You can translate, and give us the message in english
#1452 [14:43] <Fir3ballYT> okey wair
#1453 [14:44] <Fir3ballYT> wait
#1454 [14:45] <Fir3ballYT> Mein Minecraft Account wurde gehackt.Er hat durch eine Website mein Passwort und meine e-mail herrausgefnden. Meine E-Mail Adresse hat er daraufhin auch geändert. Ich selber bin Youtuber daher aknn ich es beweißen das der Minecraft Account: Fir3ballYT meine ist!
#1455 [14:45] <Fir3ballYT> ou wait
#1456 [14:46] <Fir3ballYT> My Minecraft account has been hacked. He has been using a website to get my password and my e-mail. I changed my e-mail address. I myself am Youtuber therefore aknn I it welding the minecraft account: Fir3ballYT mine is!
#1457 [14:46] <mattym> ??> Fir3ballYT account/hacked
#1458 [14:46] <Absol> Fir3ballYT: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#1459 [14:46] <Absol> Fir3ballYT: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1460 [14:46] <Fir3ballYT> jes
#1461 [14:46] <mattym> Fir3ballYT, Follow the instructions Absol wrote
#1462 [14:47] <Fir3ballYT> I have no more access to my e-mail!
#1463 [14:47] <mattym> Fir3ballYT, Then work on fixing that.
#1464 [14:47] <mattym> Fir3ballYT, No one here can fix an account issue. You will need to following the instructions on Mojangs page.
#1465 [14:48] <Fir3ballYT> ok
#1466 [14:59] * dakatabr0 [dakatabr0@notlogged] has joined #minecrafthelp
#1467 [14:59] <dakatabr0> hey guys
#1468 [14:59] <mattym> Hello
#1469 [15:00] * yH1berto_ [yH1berto_@notlogged] has joined #minecrafthelp
#1470 [15:02] * black666 [black666@notlogged] has joined #minecrafthelp
#1471 [15:02] <black666> i need help
#1472 [15:03] <black666> someone
#1473 [15:03] <thgilfodrol> black666: what is the problem?
#1474 [15:03] <black666> well
#1475 [15:03] <black666> i had an older version of the website and all i needed to do was use my username and password
#1476 [15:03] <dakatabr0> i am using minecraft on pc and i updated my drivers and now when i open the launcher press "play" it crashes
#1477 [15:03] <black666> now i need email and i never did that
#1478 [15:04] <yH1berto_> crash report help?
#1479 [15:04] <thgilfodrol> ??> yH1berto_ launcher/crash-log
#1480 [15:04] <Absol> yH1berto_: We need to see your crash log, which appears after a crash.
#1481 [15:04] <Absol> yH1berto_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1482 [15:04] <thgilfodrol> ??> dakatabr0 launcher/crash-log
#1483 [15:04] <Absol> dakatabr0: We need to see your crash log, which appears after a crash.
#1484 [15:04] <Absol> dakatabr0: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1485 [15:04] * Mcpasci [Mcpasci@notlogged] has joined #minecrafthelp
#1486 [15:04] <thgilfodrol> black666: you can still log in with your username and password
#1487 [15:05] <thgilfodrol> black666: you should migrate though
#1488 [15:05] <black666> ahh thnx and where would it be at
#1489 [15:05] <black666> same place
#1490 [15:05] * Mcpasci [Mcpasci@notlogged] has quit. (Client Quit)
#1491 [15:05] <yH1berto_> http://paste.ubuntu.com/23871163/
#1492 [15:05] * ItsProplayer [ItsProplayer@notlogged] has joined #minecrafthelp
#1493 [15:06] * black666 [black666@notlogged] has quit. (Client Quit)
#1494 [15:06] * None1911 [None1911@notlogged] has joined #minecrafthelp
#1495 [15:06] <None1911> hello guys!
#1496 [15:06] <yH1berto_> crash report heeeeelp
#1497 [15:06] <None1911> what are your crash message?
#1498 [15:07] <dakatabr0> thgilfodrol wait
#1499 [15:07] <ItsProplayer> I have a problem when i iniciate my minecraft it crashs and says pixel format not accelerate
#1500 [15:07] <thgilfodrol> yH1berto_: unfortunately, your graphics card is not supported by Minecraft on Windows 10
#1501 [15:07] <thgilfodrol> yH1berto_: to be able to play the game, you should either downgrade to windows 7, or buy a new computer
#1502 [15:07] <ItsProplayer> but i was playing minecraft 5minutes ago
#1503 [15:07] <thgilfodrol> ??> ItsProplayer win/dxdiag
#1504 [15:07] <None1911> Hey guys, i need help!
#1505 [15:07] <Absol> ItsProplayer: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1506 [15:07] <thgilfodrol> None1911: what is the problem?
#1507 [15:07] <thgilfodrol> dakatabr0: yes?
#1508 [15:07] <ItsProplayer> already did
#1509 [15:07] <None1911> my game doesn't starts whitout a reason
#1510 [15:07] <thgilfodrol> ItsProplayer: paste the link here
#1511 [15:07] <thgilfodrol> None1911: what do you mean?
#1512 [15:08] <None1911> Wait, i will send you the report
#1513 [15:08] <ItsProplayer> but i was playing minecraft 5minutes ago
#1514 [15:08] <ItsProplayer> idk why i cant now
#1515 [15:08] <ItsProplayer> lel
#1516 [15:08] <ItsProplayer> ------------------ System Information ------------------ Time of this report: 1/26/2017, 21:01:12 Machine name: DESKTOP-PMQMEQD Machine Id: {5045E462-012D-43C6-BAE2-9E7E74CD60A4} Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747) Language: Portuguese (Regional Setting: Portuguese) System Manufacturer: ASUSTeK COMPUTER INC.
#1517 [15:08] <None1911> When i press: Play
#1518 [15:08] <yH1berto_> How do I play Minecraft on my windows 10?
#1519 [15:09] <None1911> the launcher just shows this:
#1520 [15:09] <None1911> Completely ignored arguments: [--nativeLauncherVersion, 307] [16:38:31] [Client thread/INFO]: Setting user: None1911 [16:38:31] [Client thread/INFO]: (Session ID is <censored>) [16:38:33] [Client thread/INFO]: LWJGL Version: 2.9.1
#1521 [15:09] <yH1berto_> speek portugues
#1522 [15:09] <thgilfodrol> ??> ItsProplayer paste
#1523 [15:09] <Absol> ItsProplayer: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1524 [15:09] <thgilfodrol> ??> None1911 win/dxdiag
#1525 [15:09] <dakatabr0> thegilfodrol
#1526 [15:09] <Absol> None1911: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1527 [15:09] <dakatabr0> what should i send everything or just the start
#1528 [15:09] <thgilfodrol> dakatabr0: yes?
#1529 [15:09] <dakatabr0> of the crashnote
#1530 [15:09] <None1911> Ok, im on dxdiag
#1531 [15:09] <yH1berto_> How do I play Minecraft on my windows 10?
#1532 [15:09] <thgilfodrol> dakatabr0: everything, please
#1533 [15:10] <thgilfodrol> yH1berto_: you cannot, not with your current graphics processor
#1534 [15:10] <thgilfodrol> ??> None1911 paste
#1535 [15:10] <Absol> None1911: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1536 [15:10] <dakatabr0> # # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffe267ad5d3, pid=3044, tid=6104 # # JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18) # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.25-b02 mixed mode windows-amd64 compressed oops) # Problematic frame: # C [ig7icd64.dll+0x6d5d3] # # Failed to write core dump. Minidumps are not enabled by defau
#1537 [15:10] <dakatabr0> i cant type more
#1538 [15:10] <ItsProplayer> guys
#1539 [15:10] <yH1berto_> And how do I upgrade my graphics processor?
#1540 [15:10] <ItsProplayer> i pasted
#1541 [15:10] <None1911> yH1berto you need to buy another
#1542 [15:11] <thgilfodrol> dakatabr0: because you were instructed to paste it at paste.ubuntu.com and give a link here
#1543 [15:11] <None1911> @thgilfodrol http://paste.ubuntu.com/23871224/
#1544 [15:11] <ItsProplayer> thgil
#1545 [15:11] <thgilfodrol> dakatabr0: however, there's enough info there to know what happened
#1546 [15:11] <ItsProplayer> thgilfodrol its not happening
#1547 [15:11] <ItsProplayer> thgilfodrol its not happening shit
#1548 [15:11] <Absol> ItsProplayer: Please keep it civil
#1549 [15:11] <yH1berto_> And how do I upgrade my graphics processor?
#1550 [15:11] <thgilfodrol> dakatabr0: launch your game normally, then go to Options -> Video Settings -> Use VBOs and set it to off
#1551 [15:11] <None1911> @yH1berto_ you need to buy another graphic processor
#1552 [15:12] <dakatabr0> When i open minecraft it says java stopped working how can i fix it
#1553 [15:12] <dakatabr0> when i press play
#1554 [15:12] <thgilfodrol> yH1berto_: you can technically buy a new gpu, but you would have to take it to a computer shop to see what GPUs are compatible
#1555 [15:12] <dakatabr0> it crashes
#1556 [15:12] <None1911> thgilfodrol: http://paste.ubuntu.com/23871224/
#1557 [15:12] <thgilfodrol> None1911: one moment
#1558 [15:12] <thgilfodrol> ItsProplayer: post a link to it here
#1559 [15:13] <thgilfodrol> dakatabr0: the game crashes immediately upon startup? or as soon as you load a world/join a server?
#1560 [15:13] <yH1berto_> If I download Windows 7 will it return to normal?
#1561 [15:13] <dakatabr0> no it crashes when i press play
#1562 [15:13] <thgilfodrol> yH1berto_: correct
#1563 [15:13] <thgilfodrol> ??> dakatabr0 win/dxdiag
#1564 [15:13] <Absol> dakatabr0: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1565 [15:13] <ItsProplayer> thgil
#1566 [15:13] <ItsProplayer> what
#1567 [15:13] <dakatabr0> what do you mean?
#1568 [15:13] <thgilfodrol> ItsProplayer: post a link to your log here
#1569 [15:14] <thgilfodrol> dakatabr0: follow Absol's instructions
#1570 [15:14] <ItsProplayer> http://paste.ubuntu.com/23871227/
#1571 [15:14] <ItsProplayer> this ?
#1572 [15:14] <thgilfodrol> None1911: the latest nvidia drivers for windows have an issue where it prevents minecraft from launching- therefore a downgrade to the previous driver is required to fix the issue
#1573 [15:14] <ItsProplayer> idk what im doing
#1574 [15:14] <dakatabr0> absol?
#1575 [15:14] <None1911> @thgilfodrol thanks, i will report it to nvidia and downgrade it, thanks!
#1576 [15:15] <ItsProplayer> thgil
#1577 [15:15] <thgilfodrol> None1911: alternatively, you can re-install the latest driver, but select Custom Install -> and uncheck the 3d vision driver
#1578 [15:15] <ItsProplayer> its this
#1579 [15:15] <dakatabr0> what do you mean?
#1580 [15:15] <None1911> Oh serious!
#1581 [15:15] <ItsProplayer> thgilfodrol:
#1582 [15:15] <None1911> ?
#1583 [15:15] <thgilfodrol> None1911: nvidia is working on a fix, but yeah
#1584 [15:15] <thgilfodrol> None1911: if you want to go the downgrade path instead of the reinstall w/o 3dvision, the link is http://www.nvidia.com/download/driverResults.aspx/113444/en-us
#1585 [15:15] <yH1berto_> Wanted to play minecraft :(
#1586 [15:15] <thgilfodrol> ItsProplayer: one moment
#1587 [15:15] <thgilfodrol> dakatabr0: follow Absol's instructions below
#1588 [15:15] <thgilfodrol> ??> dakatabr0 win/dxdiag
#1589 [15:15] <Absol> dakatabr0: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1590 [15:16] <dakatabr0> it doesnt load
#1591 [15:16] <thgilfodrol> ??> dakatabr0 win/dxdiag/manual
#1592 [15:16] <yH1berto_> If I download Windows 7 will it return to normal?
#1593 [15:16] <Absol> dakatabr0: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1594 [15:16] <Absol> dakatabr0: Open the file you just saved, and copy the contents. Paste them on http://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1595 [15:16] <thgilfodrol> yH1berto_: yes, that is correct
#1596 [15:16] <thgilfodrol> ItsProplayer: the latest nvidia drivers for windows have an issue where it prevents minecraft from launching- therefore a downgrade to the previous driver is required to fix the issue
#1597 [15:17] <thgilfodrol> ItsProplayer: you can also reinstall the latest driver but do a Custom Install and uncheck the 3dvision driver
#1598 [15:17] <dakatabr0> absol
#1599 [15:18] <dakatabr0> what should i do
#1600 [15:18] <dakatabr0> now i opened it
#1601 [15:18] <dakatabr0> should i register
#1602 [15:18] <thgilfodrol> ItsProplayer: if you would like to downgrade the driver to fix the issue, download the driver at http://www.nvidia.com/download/driverResults.aspx/113444/en-us
#1603 [15:18] <thgilfodrol> dakatabr0: what did you open?
#1604 [15:18] <thgilfodrol> ??> dakatabr0 bot
#1605 [15:18] <Absol> dakatabr0: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1606 [15:18] <yH1berto_> Can not update the graphics processor?
#1607 [15:18] <ItsProplayer> thgilfodrol:
#1608 [15:19] <ItsProplayer> i hope this work
#1609 [15:19] <ItsProplayer> lel
#1610 [15:19] <thgilfodrol> yH1berto_: no, the graphics processor is hardware- you can't "update" hardware
#1611 [15:19] <dakatabr0> guys on this site absol sent me what should i do
#1612 [15:19] <dakatabr0> thgilfodrol i opened the link what should i do
#1613 [15:19] <thgilfodrol> yH1berto_: you can buy a new gpu, but a computer shop would be able to suggest one more effectively
#1614 [15:19] <thgilfodrol> dakatabr0: post it here
#1615 [15:19] <thgilfodrol> ItsProplayer: it should work
#1616 [15:19] <ItsProplayer> :D
#1617 [15:19] <dakatabr0> http://paste.ubuntu.com/23871258/
#1618 [15:20] <dakatabr0> does that work?
#1619 [15:20] <ItsProplayer> thgilfodrol: but what i need to do after i install ?
#1620 [15:20] <thgilfodrol> ItsProplayer: after the install completes, you should be able to launch minecraft again
#1621 [15:21] <ItsProplayer> i just need to wait?
#1622 [15:21] <thgilfodrol> dakatabr0: I want you to launch minecraft, and don't touch anything once you see the mojang screen
#1623 [15:21] <thgilfodrol> dakatabr0: let me know if it crashes
#1624 [15:21] <thgilfodrol> ItsProplayer: yes, wait for it to complete
#1625 [15:22] <dakatabr0> i cant launch it
#1626 [15:22] <thgilfodrol> ??> dakatabr0 win/dxdiag/manual
#1627 [15:22] <Absol> dakatabr0: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1628 [15:22] <dakatabr0> it crashes when i click play
#1629 [15:22] <Absol> dakatabr0: Open the file you just saved, and copy the contents. Paste them on http://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1630 [15:22] <thgilfodrol> dakatabr0: I'll need your dxdiag then
#1631 [15:22] <dakatabr0> what is that win? is it windows
#1632 [15:22] <yH1berto_> I understand, I'm going back to windows 7 so, sure it's going to work again?
#1633 [15:22] <thgilfodrol> yH1berto_: yes, it will work once you downgrade to windows 7 AND install the official intel drivers for it
#1634 [15:23] <thgilfodrol> dakatabr0: follow absol's instructions
#1635 [15:23] <thgilfodrol> dakatabr0: absol is a bot, what I'm saying there is just a command for Absol
#1636 [15:23] <dakatabr0> ok
#1637 [15:23] <dakatabr0> i get it
#1638 [15:23] <dakatabr0> what should i say about my dxdiag
#1639 [15:23] <yH1berto_> I got it, thanks
#1640 [15:23] * ITzTomOmG [ITzTomOmG@notlogged] has joined #minecrafthelp
#1641 [15:24] <yH1berto_> I lovo you
#1642 [15:24] <ItsProplayer> thgilfodrol: if this work thanks and good work keep going :D love uuu
#1643 [15:24] <yH1berto_> Love
#1644 [15:24] <yH1berto_> sou gaaaaaaaaaaaay
#1645 [15:24] <yH1berto_> fodade
#1646 [15:24] <ItsProplayer> pt?
#1647 [15:24] * yH1berto_ [yH1berto_@notlogged] has quit. (Quit: Web client closed)
#1648 [15:24] <thgilfodrol> ItsProplayer: yeah, just wait for it to finish and you should be fine
#1649 [15:24] * ITzTomOmG [ITzTomOmG@notlogged] has quit. (Client Quit)
#1650 [15:25] <dakatabr0> absol?
#1651 [15:25] <thgilfodrol> dakatabr0: yes?
#1652 [15:25] <dakatabr0> what should i do when i oped dxdiag
#1653 [15:25] <thgilfodrol> ??> dakatabr0 paste
#1654 [15:25] <Absol> dakatabr0: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1655 [15:26] * Berto [Berto@notlogged] has joined #minecrafthelp
#1656 [15:27] <Berto> hi guy i need help with my minecraft luncher my game crash
#1657 [15:27] <thgilfodrol> ??> Berto launcher/crash-log
#1658 [15:27] <Absol> Berto: We need to see your crash log, which appears after a crash.
#1659 [15:27] <Absol> Berto: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1660 [15:27] <ItsProplayer> thgilfodrol: its not working :(
#1661 [15:28] <ItsProplayer> thgilfodrol: i already download and now what i need to do?
#1662 [15:28] <thgilfodrol> ItsProplayer: did you install the driver at the link I provided?
#1663 [15:28] <Berto> ok just sec
#1664 [15:28] <ItsProplayer> thgilfodrol: yea
#1665 [15:28] <ItsProplayer> Nvidia
#1666 [15:28] <ItsProplayer> geforce
#1667 [15:28] <ItsProplayer> right?
#1668 [15:28] <thgilfodrol> ItsProplayer: can you generate a new dxdiag?
#1669 [15:28] <thgilfodrol> ??> ItsProplayer win/dxdiag/manual
#1670 [15:28] <Absol> ItsProplayer: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1671 [15:28] <Absol> ItsProplayer: Open the file you just saved, and copy the contents. Paste them on http://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1672 [15:29] <ItsProplayer> can u sned me the link ?
#1673 [15:29] <thgilfodrol> ??> ItsProplayer win/dxdiag
#1674 [15:29] <Absol> ItsProplayer: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1675 [15:29] <thgilfodrol> someone mentioned it was down earlier, so I sent the manual instructions ItsProplayer ^
#1676 [15:30] <dakatabr0> thigilfodrol you want me to paste the dxdiag?
#1677 [15:30] <kinggoesgaming> yea
#1678 [15:30] <kinggoesgaming> sorry thgilfodrol for me budging in ;)
#1679 [15:30] <thgilfodrol> dakatabr0: yeah
#1680 [15:30] <Berto> http://paste.ubuntu.com/23871314/
#1681 [15:30] <thgilfodrol> kinggoesgaming: np haha
#1682 [15:30] <Berto> this is my link
#1683 [15:31] <thgilfodrol> ??> Berto win/dxdiag
#1684 [15:31] <Absol> Berto: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1685 [15:31] <ItsProplayer> thgilfodrol: http://paste.ubuntu.com/23871319/
#1686 [15:32] <ItsProplayer> thgilfodrol: u wanted that?
#1687 [15:32] <thgilfodrol> yeah
#1688 [15:32] * Zak [Zak@notlogged] has joined #minecrafthelp
#1689 [15:33] <thgilfodrol> ah, I see the issue
#1690 [15:33] <thgilfodrol> ItsProplayer: can you go to your desktop, and right click at an empty space on it?
#1691 [15:33] <thgilfodrol> ItsProplayer: look for something like Open Nvidia Control Panel
#1692 [15:33] <Zak> Bonjour, je vient d'installer MC, sur mon nouveau pc, mais il ne fonctionne pas, http://paste.ubuntu.com/23871318/
#1693 [15:34] <thgilfodrol> ??> Zak lang/fr
#1694 [15:34] <Absol> Zak: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#1695 [15:34] <Zak> yes fr
#1696 [15:34] <thgilfodrol> Zak: read what Absol wrote
#1697 [15:35] <Zak> Hello, i have Hello, I just installed MC, on my new pc, but it does not work, http://paste.ubuntu.com/23871318/
#1698 [15:35] <ItsProplayer> thgilfodrol: done
#1699 [15:35] * dakatabr0 [dakatabr0@notlogged] has quit. (Ping timeout: 180 seconds)
#1700 [15:36] <ItsProplayer> thgilfodrol: and now
#1701 [15:36] <ItsProplayer> thgilfodrol: ?
#1702 [15:36] <ItsProplayer> thgilfodrol: ? hello ?
#1703 [15:36] <Berto> http://paste.ubuntu.com/23871340/ this is my link
#1704 [15:37] <thgilfodrol> ItsProplayer: one moment
#1705 [15:38] <Berto> ok
#1706 [15:38] * weten [weten@notlogged] has joined #minecrafthelp
#1707 [15:38] <thgilfodrol> Berto: unfortunately, your graphics processor is not supported by Minecraft on Windows 10
#1708 [15:38] <weten> hello
#1709 [15:38] <ItsProplayer> berto
#1710 [15:38] <thgilfodrol> hello weten
#1711 [15:38] <Zak> http://paste.ubuntu.com/23871318/ this is my link
#1712 [15:38] <ItsProplayer> thgilfodrol:
#1713 [15:39] <ItsProplayer> what i need to do ?
#1714 [15:39] <thgilfodrol> Berto: to be able to play the game, you should either downgrade to Windows 7, or buy a new pc
#1715 [15:39] <Berto> ah..i not can play minecraft? :(
#1716 [15:39] <thgilfodrol> Berto: you can also buy a new gpu, but a computer shop would be able to provide more detailed gpu suggestions
#1717 [15:39] <thgilfodrol> Berto: not on windows 10 with that computer, unfortunately
#1718 [15:39] <Berto> ok thanks
#1719 [15:39] <thgilfodrol> Zak: one moment
#1720 [15:39] <Berto> ^^
#1721 [15:39] <thgilfodrol> Berto: good luck
#1722 [15:40] <ItsProplayer> thgilfodrol:
#1723 [15:40] <ItsProplayer> helelep
#1724 [15:40] <ItsProplayer> xD
#1725 [15:41] <weten> Hello, my problem is that I can not enter the realm, it does not let me migrate my account, I have minecraft bought years ago, but now it only lets me in launcher, but not in realms, I tried to migrate the account, but it always gives me error
#1726 [15:41] <thgilfodrol> ItsProplayer: hold on
#1727 [15:41] <weten> ok, sorry
#1728 [15:42] <ItsProplayer> thgilfodrol: im waiting
#1729 [15:42] <weten> can i speka?
#1730 [15:43] <weten> I can tell you my problem?
#1731 [15:43] <mattym> weten, What error?
#1732 [15:44] <thgilfodrol> Zak: one moment
#1733 [15:44] <weten> my problem is that I can not enter the realm, it does not let me migrate my account, I have minecraft bought years ago, but now it only lets me in launcher, but not in realms, I tried to migrate the account, but it always gives me error
#1734 [15:44] <mattym> what does the error say?
#1735 [15:44] <thgilfodrol> Zak: download and install the driver at http://www.nvidia.com/download/driverResults.aspx/111036/en-us
#1736 [15:45] <weten> email, pass or user incorrect. but i can play in minecraft launcher, with this user and pass
#1737 [15:45] <mattym> Make sure you use the correct email when trying to migrate.
#1738 [15:46] <urielsalis> ItsProplayer, hi
#1739 [15:46] <Zak> ok, i go install driver
#1740 [15:46] <urielsalis> ItsProplayer, can you give me your dxdiag again?
#1741 [15:47] <weten> yes, It is also that email, try to recover the password and send a new request to my email, to that email
#1742 [15:47] <ItsProplayer> urielsalis: again
#1743 [15:47] <ItsProplayer> t:(
#1744 [15:47] <urielsalis> ItsProplayer, make a new one
#1745 [15:47] <urielsalis> ItsProplayer, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1746 [15:47] <mattym> weten, if you are not migrated, you would not be receiving any emails.
#1747 [15:47] <Zak> I return once the installation is finished
#1748 [15:47] <thgilfodrol> Zak: alright, we'll be here
#1749 [15:48] <weten> but, if But if I strike "lost my password" send an email.
#1750 [15:48] <Zak> Alright, thanks
#1751 [15:49] <weten> And then how do I associate my user with an email?
#1752 [15:49] <mattym> weten, then try logging into the game with your email and password.
#1753 [15:49] <ItsProplayer> urielsalis: http://paste.ubuntu.com/23871405/
#1754 [15:49] <ItsProplayer> its that?
#1755 [15:50] <weten> im login but in a demo
#1756 [15:50] <ItsProplayer> urielsalis: hello !?!?1?
#1757 [15:50] <urielsalis> ItsProplayer, be patient
#1758 [15:50] <weten> and if i login with user, i can play full game
#1759 [15:50] * Emil [Emil@notlogged] has joined #minecrafthelp
#1760 [15:50] <urielsalis> ItsProplayer, download and install the first download from https://downloadcenter.intel.com/download/26229 and http://www.nvidia.com/download/driverResults.aspx/111030/en-us
#1761 [15:50] <urielsalis> ItsProplayer, then restart your pc and come back
#1762 [15:51] <mattym> login to mojang.com with the email and try to migrate the user.
#1763 [15:52] <Emil> I deleted my email and I can't access my account because I can't recover it, and I don't think I transferred the account before.
#1764 [15:52] <weten> Ok, I enter mojang, log in and try to migrate the account and say this: Error! Minecraft username, email, or wrong password.
#1765 [15:53] * ItsProplayer [ItsProplayer@notlogged] has quit. (Ping timeout: 180 seconds)
#1766 [15:54] <weten> mattym?
#1767 [15:58] <Zak> This NVIDIA graphics driver is not compatible with this version of windows
#1768 [16:00] <weten> Mattym has not worked
#1769 [16:01] <Zak> install the driver has not worked
#1770 [16:01] * RandomGgames [RandomGgames@notlogged] has joined #minecrafthelp
#1771 [16:01] <mattym> weten, when you enter the info to migrate, you are using the info you can use the game with right?
#1772 [16:02] <RandomGgames> Help: Uninstalled all java updates, reinstalled it, restarted PC, and now server won't run.
#1773 [16:03] <weten> You mean the information to the right of the minecraft launcher, si es eso a lo que te refieres, si, uso esa informacion
#1774 [16:03] <weten> sorry
#1775 [16:03] <weten> If that's what you mean, yes, I use that information
#1776 [16:03] <weten> im traslated xD
#1777 [16:05] <mattym> ??> weten account/send-email
#1778 [16:05] <Absol> weten: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1779 [16:05] <Absol> weten: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1780 [16:06] <mattym> weten, you will need to contact mojang by following Absols instructions.
#1781 [16:07] * Sadell [Sadell@notlogged] has joined #minecrafthelp
#1782 [16:07] <weten> ok, thanks, How long does it take to answer?
#1783 [16:08] * Sadell [Sadell@notlogged] has quit. (Client Quit)
#1784 [16:08] <mattym> weten, see the second link
#1785 [16:08] <Zak> thgilfodrol i need your help, a driver isn't install because This NVIDIA graphics driver is not compatible with this version of windows
#1786 [16:09] <weten> ah sorry! thanks again
#1787 [16:11] <RandomGgames> http://imgur.com/a/AjFGD
#1788 [16:14] <Emil> I don't remember the email I used for my account
#1789 [16:14] * K9killswitch [K9killswitch@notlogged] has joined #minecrafthelp
#1790 [16:15] <mattym> Emil, is your account migrated?
#1791 [16:15] <Emil> no it is not
#1792 [16:16] <K9killswitch> When I open up my Minecraft launcher. It says my name is Lack_Of_Name. Why is that.
#1793 [16:16] <mattym> ??> Emil account/send-email
#1794 [16:16] <Absol> Emil: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1795 [16:16] <Absol> Emil: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1796 [16:16] <Emil> ok
#1797 [16:16] <Emil> Thanks
#1798 [16:17] <K9killswitch> But thats not the username i picked and it worked on my laptop but not on my pc.
#1799 [16:18] <K9killswitch> When I open up my Minecraft launcher. It says my name is Lack_Of_Name. Why is that.
#1800 [16:19] <mattym> log out and back in.
#1801 [16:19] <K9killswitch> i did it keeps doing the same thing
#1802 [16:20] * Emil [Emil@notlogged] has quit. (Ping timeout: 180 seconds)
#1803 [16:20] <mattym> ??> k9killswitch win/reinst
#1804 [16:20] <Absol> K9killswitch: You may need to reinstall the locally installed files that Minecraft puts into place.
#1805 [16:20] <Absol> K9killswitch: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1806 [16:23] <mattym> k9killswitch, after that try re-logging in again.
#1807 [16:24] <K9killswitch> which ones are the saves directory
#1808 [16:24] * weten [weten@notlogged] has quit. (Quit: Web client closed)
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#1810 [16:25] <thgilfodrol> Zak: can you go to windows update, and make sure everything is up to date?
#1811 [16:26] <thgilfodrol> Zak: after updating via windows update, try the driver installation again
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#1818 [16:42] <RandomGgames> Not trying to be rude, but asked for help bout a half hour ago, didn't notice any comments since than. Just chilling anyway, so not in a rush.
#1819 [16:44] <grandrolf> RandomGgames: if you just type "java -version" in command prompt
#1820 [16:44] <grandrolf> what info do you get
#1821 [16:44] <RandomGgames> Java not recognised.
#1822 [16:44] <RandomGgames> as a command..
#1823 [16:45] * Flopsinator [Flopsinator@notlogged] has joined #minecrafthelp
#1824 [16:45] * juanes [juanes@notlogged] has joined #minecrafthelp
#1825 [16:45] <Flopsinator> GUYS I FOUND A SOLUTION
#1826 [16:45] <RandomGgames> even though it's in the uninstall list in my control panel.
#1827 [16:45] <grandrolf> RandomGgames: try and reinstall java again
#1828 [16:45] <Flopsinator> in the rpoperty's change fullscreen to false
#1829 [16:45] <RandomGgames> kks.
#1830 [16:45] <Flopsinator> properties*
#1831 [16:45] <Flopsinator> I swear it works
#1832 [16:46] * juanes [juanes@notlogged] has quit. (Client Quit)
#1833 [16:46] <Flopsinator> could anyone try this to confirm?
#1834 [16:46] <grandrolf> Flopsinator: solution to what?
#1835 [16:47] <Flopsinator> solution to the OpenGL crashes
#1836 [16:47] <Flopsinator> with the new nvidia drivers
#1837 [16:47] <Toxic> fglops
#1838 [16:47] <Flopsinator> ya
#1839 [16:47] <Toxic> U have to go down to the driver u had b4
#1840 [16:48] <Flopsinator> no you don't
#1841 [16:48] <Toxic> Yea u do one of these helper kids told me
#1842 [16:48] <Flopsinator> no trust me
#1843 [16:48] <Toxic> the driver thing is all fuked up rn for nvidia
#1844 [16:48] <Toxic> they wouldnt help any1 with new nvidia driver LOL
#1845 [16:48] <Flopsinator> go to the properties change fullscreen to false
#1846 [16:48] <Flopsinator> and it will work
#1847 [16:48] <Toxic> im having openGl probs too
#1848 [16:48] <Toxic> go where?
#1849 [16:48] <Flopsinator> .minecraft folder
#1850 [16:49] <Flopsinator> and then options.txt
#1851 [16:49] <Toxic> ok
#1852 [16:49] <grandrolf> Flopsinator: that's not the solution
#1853 [16:49] <Flopsinator> and then change fullscreen:true to fullscreen:false
#1854 [16:49] <Flopsinator> I swear it worked for me grandrolf
#1855 [16:49] <Toxic> what happens if i play mc n full screen
#1856 [16:50] <Flopsinator> idk it just wont start
#1857 [16:50] <Toxic> ok
#1858 [16:50] <Flopsinator> because of the opengl update thing
#1859 [16:50] <Toxic> ok
#1860 [16:50] <grandrolf> it's the 3d vision driver from nvidia that's broken
#1861 [16:50] <Toxic> oh ok
#1862 [16:50] <Toxic> thought i was the only one
#1863 [16:51] <grandrolf> for some people the game starts, but freezes after a while, for some it doesn't even start
#1864 [16:51] <Flopsinator> grandrolf just try before dismissing me
#1865 [16:51] <urielsalis> hi Toxic what is your issue?
#1866 [16:51] <urielsalis> hi Flopsinator what is your issue?
#1867 [16:51] <Flopsinator> grandrolf I know I had this exact problem
#1868 [16:51] <grandrolf> Flopsinator: I never use fullscreen and beleive me I did try everything
#1869 [16:51] <urielsalis> Flopsinator, that wont work
#1870 [16:51] <Flopsinator> well it suddenly worked for me
#1871 [16:52] <urielsalis> Toxic, trust grandrolf, mattym or thgilfodrol
#1872 [16:52] <Flopsinator> and if I change to fullscreen it crashes like before
#1873 [16:52] <Flopsinator> with the opengl error
#1874 [16:52] <Flopsinator> why wouldnt you trust me?
#1875 [16:52] <urielsalis> Flopsinator, there is a different error that is caused by fullscreen being true, this is not the one
#1876 [16:52] <Flopsinator> its only changing a property
#1877 [16:52] <grandrolf> Flopsinator: I never use fullscreen and I had the issue
#1878 [16:53] * RandomGgames [RandomGgames@notlogged] has quit. (Ping timeout: 180 seconds)
#1879 [16:53] <grandrolf> in fact, I was one of the first that noticed the issue and connected it to Nvidia
#1880 [16:54] <grandrolf> the game actually started for me most times, but froze after a few minutes
#1881 [16:54] * ZomrY [ZomrY@notlogged] has joined #minecrafthelp
#1882 [16:54] <ZomrY> I'm having a problem running 5 zig every 5ime I load minecraft it crashes
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#1886 [17:01] <Toxic> My mc has like graphic glitches on the screen and then everything goes black
#1887 [17:02] <RandomGgames> Completly uninstalled java and deleted all folders I saw, installed the latest version, and ran java in cmd, and still not being recognized.
#1888 [17:02] <RandomGgames> also restarted.. didn't mention that.
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#1890 [17:03] <Toxic> random
#1891 [17:03] <Toxic> what is happening
#1892 [17:04] <RandomGgames> java isn't being recognised.
#1893 [17:04] <RandomGgames> zed* and can't run server
#1894 [17:04] * Sandra_ [Sandra_@notlogged] has joined #minecrafthelp
#1895 [17:04] <RandomGgames> I was here before, left due to restart...
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#1898 [17:06] <Nucker> Hello o need Minecraft Capes Please
#1899 [17:06] * Snowmanot [Snowmanot@notlogged] has joined #minecrafthelp
#1900 [17:06] <Nucker> how get Minecraft capes
#1901 [17:06] <Nucker> Please
#1902 [17:06] <Nucker> in windows 10 edition
#1903 [17:07] <GreyVulpine> You don't
#1904 [17:07] <RandomGgames> OH... sorry. Server won't run, giving a java error.
#1905 [17:07] <Nucker> how?
#1906 [17:07] <GreyVulpine> You get a minecraft cape through paying for, and attending minecon.
#1907 [17:07] <GreyVulpine> Unfortunately, it's only for the main pc/mac version of minecraft
#1908 [17:07] <Nucker> in Windows 10 it is also!
#1909 [17:08] <Nucker> I want to know how they have it
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#1911 [17:08] <Toxic> Nucker
#1912 [17:08] <Toxic> you got ur mc to work?
#1913 [17:08] <Nucker> Yes
#1914 [17:08] <Sandra_> hi. i have a new pc since 14 days. i played minecraft with the modpack feed the beast (unleashed) via curse and all ran good. yesterday i updated my graphic card driver...and since that it always crashes while starting with the error log :2017-01-26 23:57:44,254 WARN Unable to instantiate org.fusesource.jansi.WindowsAnsiOutputStream 2017-01-26 23:57:44,255 WARN Unable to instantiate org.fusesource.jansi.WindowsAnsiOutputStream [23:57:4
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#1916 [17:08] <Toxic> what did u do
#1917 [17:09] <Toxic> i had a similar prob to u last night
#1918 [17:09] <Nucker> http://prntscr.com/e0tcym
#1919 [17:09] <Toxic> I was Burriots
#1920 [17:09] <Nucker> Toxic
#1921 [17:09] <Toxic> what
#1922 [17:09] <Nucker> You know how I get the Minecraft layers in windows 10 edition?
#1923 [17:10] <Toxic> no I dont have that
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#1926 [17:10] <Sandra_> whta should i do with my problem?
#1927 [17:11] <Toxic> sandra what is ur prob
#1928 [17:11] <Nucker> Toxic i have a problem in my skin :(
#1929 [17:11] <Nucker> check this toxic
#1930 [17:11] <Nucker> http://prntscr.com/e0tdua
#1931 [17:11] <Toxic> Im not a helper on here I cant rfix it
#1932 [17:11] <Nucker> the head
#1933 [17:11] <Toxic> im trying to fix my mc
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#1935 [17:12] * Texra [Texra@notlogged] has quit. (Client Quit)
#1936 [17:12] <Sandra_> i have a new pc since 14 days. i played minecraft with the modpack feed the beast (unleashed) via curse and all ran good. yesterday i updated my graphic card driver...and since that it always crashes while starting with the error log :2017-01-26 23:57:44,254 WARN Unable to instantiate org.fusesource.jansi.WindowsAnsiOutputStream 2017-01-26 23:57:44,255 WARN Unable to instantiate org.fusesource.jansi.WindowsAnsiOutputStream [23:57:44] [
#1937 [17:12] <RandomGgames> Getting a Java error when trying to run my server. Already tried reinstalling as well as restarting. Any other suggestions?
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#1941 [17:14] <Chill> Does anyone know how to solve a corruption on Minecraft? I have tried reinstalling and repairing, and nothing seems to work
#1942 [17:14] <Sandra_> toxic...may you could help me
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#1945 [17:15] <Sandra_> i have a new pc since 14 days. i played minecraft with the modpack feed the beast (unleashed) via curse and all ran good. yesterday i updated my graphic card driver...and since that it always crashes while starting with the error log :2017-01-26 23:57:44,254 WARN Unable to instantiate org.fusesource.jansi.WindowsAnsiOutputStream 2017-01-26 23:57:44,255 WARN Unable to instantiate org.fusesource.jansi.WindowsAnsiOutputStream [23:57:44] [
#1946 [17:16] <RandomGgames> Sandra_: The game is modded? Try vanilla, if same problem, than come back. Saying the issue over again is not going to help.
#1947 [17:16] <RandomGgames> As I have learned in the past ;)
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#1949 [17:17] * rafa [rafa@notlogged] has joined #minecrafthelp
#1950 [17:17] <rafa> alguem me ajuda
#1951 [17:17] <rafa> alguem me ajuda!!!!
#1952 [17:17] <Sandra_> vanilla runs...only modded dont runs
#1953 [17:17] <rafa> alguem br?
#1954 [17:17] <RandomGgames> Than that's a modded issue.
#1955 [17:17] <Sandra_> ok. what should i do?
#1956 [17:18] * rafa [rafa@notlogged] has quit. (Client Quit)
#1957 [17:18] <RandomGgames> Fix your mods. Only thing I can suggest, not helper here :/
#1958 [17:18] <RandomGgames> Don't think this help supports mod issues, or Mojang.
#1959 [17:19] * Uyube [Uyube@notlogged] has joined #minecrafthelp
#1960 [17:19] <Uyube> hello?
#1961 [17:19] <Chill> Does anyone know how to solve a corruption on Minecraft? I have tried reinstalling and repairing, but nothing seems to work
#1962 [17:19] <Sandra_> but how can i fix it? its in curse and i dont know how to do it there
#1963 [17:19] <Uyube> I have a random black screen on mc the graphics glitch out b4 it happens
#1964 [17:20] <RandomGgames> No idea Sandra_. Sorry.
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#1966 [17:21] * Chill [Chill@notlogged] has quit. (Quit: Web client closed)
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#1968 [17:25] <mattym> RandomGgames, Can you copy the contents of your servers batch file to paste.ubuntu.com and get me the link to it.
#1969 [17:25] <Sandra_> hmm...someone ele has an idea for my problem?
#1970 [17:25] <Sandra_> *else
#1971 [17:26] <mattym> ??> Sandra_ mods
#1972 [17:26] <Absol> Sandra_: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1973 [17:26] <Absol> Sandra_: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1974 [17:26] <Sandra_> ok ty
#1975 [17:27] * sneezing_panda [sneezing_panda@notlogged] has joined #minecrafthelp
#1976 [17:28] <mattym> RandomGgames, Also what happens now if you enter "java -version" in the command prompt after reinstalling Java again.
#1977 [17:28] <RandomGgames> mattym: went into my settings and remaped java to the location. Now working in normal command prompt. 1.8.0_121
#1978 [17:29] <RandomGgames> Now it's saying Error occurred during initialization of VM Could not reserve enough space for 2097152KB object heap
#1979 [17:29] <mattym> RandomGgames, Did you install a 32-Bit java?
#1980 [17:29] <RandomGgames> possibly...
#1981 [17:29] * imlost [imlost@notlogged] has joined #minecrafthelp
#1982 [17:30] <mattym> ??> RandomGgames java/1.8
#1983 [17:30] <Absol> RandomGgames: You can get Java 8 for almost any platfom here: http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#1984 [17:30] <mattym> RandomGgames, Make sure you get the 64-Bit one from the page Absol linked
#1985 [17:30] <imlost> i need help to play minecraft
#1986 [17:30] <mattym> RandomGgames, Install it, make sure the 64-Bit on is the one properly mapped, and then try again.
#1987 [17:30] <mattym> imlost, What is the problem?
#1988 [17:31] <imlost> ive installed the newest java and re installed minecraft
#1989 [17:31] <mattym> imlost, What is the problem?
#1990 [17:31] * Cyrus [Cyrus@notlogged] has quit. (Read error: Connection reset by peer)
#1991 [17:31] <imlost> it loads up and i can login and when i hit play the game goes black
#1992 [17:31] <RandomGgames> k, ty. Gimme a few..
#1993 [17:32] <mattym> imlost, Do you get any errors or reports/log?
#1994 [17:32] <imlost> how do i check?
#1995 [17:32] <mattym> imlost, It would show up
#1996 [17:32] <imlost> on the log it sad something about framebuffer
#1997 [17:33] <mattym> imlost, If the game is currently open, close it
#1998 [17:33] <mattym> ??> imlost launcher/open
#1999 [17:33] <Absol> imlost: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#2000 [17:33] <mattym> imlost, Make the settings change Absol just wrote in chat
#2001 [17:33] <imlost> ok give me a sec
#2002 [17:33] <mattym> imlost, After that try to start the game. And let me know once it encounters the problem and I will tell you the next step
#2003 [17:34] * Cyrus [Cyrus@notlogged] has joined #minecrafthelp
#2004 [17:35] <imlost> ok im back
#2005 [17:35] <imlost> it keeps saying GL ERROR @ post render 1286: Invalid framebuffer operation
#2006 [17:36] <mattym> ??> imlost launcher/log
#2007 [17:36] <Absol> imlost: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#2008 [17:36] <Absol> imlost: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2009 [17:37] * helo [helo@notlogged] has joined #minecrafthelp
#2010 [17:37] <helo> hello
#2011 [17:37] <mattym> Welcome
#2012 [17:37] <imlost> http://paste.ubuntu.com/
#2013 [17:38] <imlost> i think i did that right lol
#2014 [17:38] <mattym> imlost, Make sure you hit the Paste! button on the page, there should be numbers at the end of the link'
#2015 [17:38] <helo> hello umm i have my password and username right and its not working
#2016 [17:38] <imlost> http://paste.ubuntu.com/23872049/
#2017 [17:38] <mattym> helo, What happens when you try?
#2018 [17:38] <imlost> now i think i got it right
#2019 [17:39] <mattym> imlost, Yes, now, can you also get me one for the game output tab from the launcher.
#2020 [17:39] <helo> username or password incorect ive tried email too change password and it dont work
#2021 [17:39] <mattym> helo, Did you get the receive the email with the password reset request?
#2022 [17:39] <helo> yes
#2023 [17:39] <imlost> http://paste.ubuntu.com/23872059/
#2024 [17:40] <mattym> ??> helo login/throttle
#2025 [17:40] <Absol> helo: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2026 [17:40] <Absol> helo: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#2027 [17:40] <mattym> ??> imlost win/reinst
#2028 [17:40] <Absol> imlost: You may need to reinstall the locally installed files that Minecraft puts into place.
#2029 [17:40] <Absol> imlost: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2030 [17:40] <mattym> imlost, Try the instructions Absol wrote.
#2031 [17:40] <imlost> ok thank you brb
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#2033 [17:43] <RandomGgames> There we go. Yay :D Ty mattym :)
#2034 [17:43] <mattym> RandomGgames, Everything working now?
#2035 [17:43] * Uyube [Uyube@notlogged] has joined #minecrafthelp
#2036 [17:44] <Uyube> hello?
#2037 [17:44] <mattym> Yes
#2038 [17:45] <Uyube> mc glitches then i get a black screen?
#2039 [17:45] <imlost> im back. no its doing the same thing. now when i went into the .mincraft. there was no folder that said saves directory but there was a folder that said saves and i didnt delete it
#2040 [17:45] <mattym> Uyube, What version?
#2041 [17:45] <Uyube> all versions
#2042 [17:45] <RandomGgames> mattym: yea :)
#2043 [17:45] * RandomGgames [RandomGgames@notlogged] has quit. (Quit: Web client closed)
#2044 [17:45] <mattym> ??> Uyube launcher/log
#2045 [17:45] <Absol> Uyube: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#2046 [17:45] <Absol> Uyube: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2047 [17:46] <mattym> imlost, You will need to set the launcher to stay open again, can you see if its showing the same error in the log
#2048 [17:46] <imlost> ok give me a sec
#2049 [17:47] * MercenaryOfDiniz [MercenaryOfDiniz@notlogged] has joined #minecrafthelp
#2050 [17:47] * Zed [Zed@notlogged] has joined #minecrafthelp
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#2052 [17:47] * MercenaryOfDiniz [MercenaryOfDiniz@notlogged] has quit. (Client Quit)
#2053 [17:48] <imlost> i dont think it is the same error but im not sure
#2054 [17:48] <Uyube> Completely ignored arguments: [--nativeLauncherVersion, 307] [17:47:02] [Client thread/INFO]: Setting user: Burriots [17:47:03] [Client thread/WARN]: Skipping bad option: lastServer: [17:47:03] [Client thread/INFO]: LWJGL Version: 2.9.4 [17:47:06] [Client thread/WARN]: Removed selected resource pack Toxic's Edit #EZ.zip because it's no longer compatible [17:47:06] [Client thread/INFO]: Reloading ResourceManager: Default
#2055 [17:48] <Uyube> oops
#2056 [17:48] <Uyube> sorry
#2057 [17:48] <Uyube> http://paste.ubuntu.com/23872094/
#2058 [17:49] <mattym> Uyube, You can get to the main menu correct?
#2059 [17:49] <Uyube> yes i get to everything
#2060 [17:49] <mattym> Uyube, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#2061 [17:49] <Uyube> then when i join
#2062 [17:49] <imlost> the game output is the same error but im not sure about the launcher log http://paste.ubuntu.com/23872096/
#2063 [17:50] <mattym> ??> imlost win/dxdiag
#2064 [17:50] <Absol> imlost: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2065 [17:50] <Uyube> what if i had this problem on 1.7.10/ 1.7.2 also? is there a way to turn off vbo on there
#2066 [17:50] <imlost> ok this one is going to take me a few minutes lol brb
#2067 [17:51] <mattym> Uyube, I dont think that option was around in those versions.
#2068 [17:51] <Uyube> hm ok
#2069 [17:51] <Uyube> people with same pc as me play 1.7 but i cant
#2070 [17:52] <Uyube> the problem is even worse on there
#2071 [17:52] <Sladen> I am getting a crash error that says minecraft has ran out of memory for it cannot continue what do i do
#2072 [17:52] <mattym> Uyube, Like you were told yesterday, if it works with a newer version, then there is something your computer cant handle about the older one.
#2073 [17:53] <imlost> http://paste.ubuntu.com/23872110/ that wasnt bad
#2074 [17:53] <mattym> Uyube, If you want to troubleshoot the older version, go to the forums.
#2075 [17:53] <Uyube> but friend has same exact pc
#2076 [17:53] <mattym> ??> Sladen launcher/crash-log
#2077 [17:53] <Absol> Sladen: We need to see your crash log, which appears after a crash.
#2078 [17:53] <Absol> Sladen: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2079 [17:53] <mattym> Uyube, Doesnt matter.
#2080 [17:53] <mattym> imlost, One moment.
#2081 [17:54] <imlost> ok take your time
#2082 [17:54] <mattym> imlost, The latest nvidia drivers for windows have an issue that prevents Minecraft from working. You can either install the previous version, or install the latest without the problematic feature.
#2083 [17:54] <Uyube> I have tried forums I have tried everything my whole google is all purple links from trying to figure out the problem i have tried every single thing
#2084 [17:54] <mattym> imlost, Im going to tell you how to reinstall but get rid of the problematic feature.
#2085 [17:54] <imlost> ok ill try that brb
#2086 [17:54] <imlost> ok im still here
#2087 [17:54] <mattym> Uyube, Keep checking the forums.
#2088 [17:55] <mattym> imlost, Download and Install the file from this page http://www.geforce.com/drivers/results/114351
#2089 [17:55] <mattym> imlost, When you install it, choose the Custom option, Check the box next to Clean Install and in the list of features, uncheck 3DVision.
#2090 [17:55] <Sladen> wait do I just copy the whole crash report
#2091 [17:55] <mattym> Sladen, Copy the entire crash report to the paste site
#2092 [17:55] <imlost> ok thank you brb
#2093 [17:56] <mattym> Sladen, Then as the instructions say, get me the link to the page you create after hitting the Paste! button.
#2094 [17:56] * Yooshi [Yooshi@notlogged] has quit. (Ping timeout: 180 seconds)
#2095 [17:56] <mattym> imlost, Make sure you read what i wrote about how you need to install it.
#2096 [17:56] <Sladen> http://paste.ubuntu.com/23872131/
#2097 [17:56] <Sladen> there is the link
#2098 [17:57] <mattym> Sladen, Can you open the launcher and hit the Edit Profile button.
#2099 [17:57] <Sladen> yea
#2100 [17:57] <mattym> Sladen, In the window that opens, find the part where it says JVM arguments, and copy the text in the box next to it into the chat please.
#2101 [17:57] <imlost> i did and i keep coming back to make sure i get it right
#2102 [17:58] <Sladen> -Xmx1G -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:-UseAdaptiveSizePolicy -Xmn128M
#2103 [17:58] <mattym> Sladen, Ok, you have another program or setting somewhere adding to that.
#2104 [17:58] <mattym> Sladen, Do you know if you set a Java argument any where on your computer?
#2105 [17:58] <Sladen> i dont know
#2106 [17:59] <mattym> Sladen, Do you have any programs from Razer on your computer?
#2107 [17:59] <Sladen> i dont think so how do i check
#2108 [17:59] <mattym> ??> Sladen tools/hjt
#2109 [17:59] <Absol> Sladen: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2110 [17:59] <Absol> Sladen: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2111 [18:00] <Sladen> wait what
#2112 [18:01] * Jackson414 [Jackson414@notlogged] has joined #minecrafthelp
#2113 [18:01] <mattym> Sladen, Read through what Absol wrote
#2114 [18:02] <imlost> its installing and my screen is huge lol
#2115 [18:02] <Sladen> http://paste.ubuntu.com/23872152/
#2116 [18:02] <mattym> imlost, Thats normal, so is it blacking out for a moment or so
#2117 [18:02] <Sladen> there
#2118 [18:03] <imlost> yes it did that a few times and now the screen is still huge and its still installing graphics driver
#2119 [18:03] <mattym> Sladen, Ok one mment
#2120 [18:03] * Jackson415 [Jackson415@notlogged] has joined #minecrafthelp
#2121 [18:03] * Uyube [Uyube@notlogged] has quit. (Ping timeout: 180 seconds)
#2122 [18:03] <mattym> Sladen, Can you go into your computers control panel
#2123 [18:03] <Sladen> i am at it now
#2124 [18:04] <mattym> There should be an option for Java
#2125 [18:04] * dARKzONE [dARKzONE@notlogged] has joined #minecrafthelp
#2126 [18:04] <Sladen> where
#2127 [18:04] <imlost> i did click clean install and unchecked the 2 different 3dvision boxes
#2128 [18:04] <mattym> Sladen, In Control Panel
#2129 [18:04] <mattym> imlost, Ok did it finish?
#2130 [18:05] <Sladen> alright i found it
#2131 [18:05] <imlost> yes it finished
#2132 [18:05] <mattym> Sladen, Ok open that, and in the Java Control Panel that opens, look for the tab marked Java
#2133 [18:05] <mattym> imlost, Try the game again.
#2134 [18:05] <imlost> ok brb
#2135 [18:05] <Sladen> ok
#2136 [18:05] * Jackson413 [Jackson413@notlogged] has quit. (Ping timeout: 384 seconds)
#2137 [18:06] <mattym> Sladen, You should see the button View, click that.
#2138 [18:06] <Sladen> wait it says 32 bit but i have a 64 bit computer
#2139 [18:06] <imlost> ok it got a little bit farther then normal now it says Java(TM) Platform SE binary has stopped working. and gives me the option to close program
#2140 [18:06] <Sladen> oh wait nevermind go on
#2141 [18:06] <mattym> Sladen, Did you click the view button?
#2142 [18:07] <Sladen> yes
#2143 [18:07] <mattym> imlost, Restart the PC, then try the game again, if you get an error come back here.
#2144 [18:07] * Jackson414 [Jackson414@notlogged] has quit. (Ping timeout: 384 seconds)
#2145 [18:07] <mattym> In the window that opened, is there anything listed in the Runtime Parameters boxes
#2146 [18:07] <imlost> ok thank you very much. ill come back either way to let you know if it does work. ill try to get the same name on here brb
#2147 [18:08] <Sladen> there is nothing in the runtime parameters
#2148 [18:08] <mattym> Sladen, Ok on the window hit the system tab
#2149 [18:08] <mattym> and check the same thing
#2150 [18:08] <Sladen> ok
#2151 [18:09] <Sladen> it has nothing in runtime parameters
#2152 [18:09] <mattym> Sladen, Ok, you can close all that.
#2153 [18:09] <Sladen> give me a second i will brb
#2154 [18:10] * imlost_ [imlost_@notlogged] has joined #minecrafthelp
#2155 [18:10] <mattym> Sladen, Are you sure you copied everything from the JVM Arguments in the game launcher?
#2156 [18:11] * imlost [imlost@notlogged] has quit. (Ping timeout: 180 seconds)
#2157 [18:11] <imlost_> im back and its still saying java(TM) Platform SE binary has stopped working
#2158 [18:11] <mattym> imlost_, One second
#2159 [18:11] <imlost_> ok
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#2162 [18:14] <mattym> ??> imlost_ win/reinst
#2163 [18:14] <Absol> imlost_: You may need to reinstall the locally installed files that Minecraft puts into place.
#2164 [18:14] <Absol> imlost_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2165 [18:14] <mattym> imlost_, After the driver fix, lets try the reinstall again ^
#2166 [18:15] <imlost_> ok thank you brb
#2167 [18:15] <Sladen> alright im back what do i need to do
#2168 [18:15] <mattym> Sladen, Are you sure you copied everything from the JVM Arguments in the game launcher?
#2169 [18:15] <Sladen> ill check
#2170 [18:16] <Sladen> -Xmx1G -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:-UseAdaptiveSizePolicy -Xmn128M
#2171 [18:16] <imlost_> ok i did the reinstall locally installed files. i dont understand the reinstall again part?
#2172 [18:16] <Sladen> that is all of it
#2173 [18:17] <mattym> imlost_, I mean that we did it before.
#2174 [18:17] <mattym> imlost_, Start the game and see if it does anything different.
#2175 [18:17] <imlost_> ok brb
#2176 [18:17] * khj777 [khj777@notlogged] has joined #minecrafthelp
#2177 [18:17] <mattym> Sladen, One moment.
#2178 [18:19] <urielsalis> hi Sladen, im going to take over. Give me a few to read the logs
#2179 [18:19] <imlost_> same thing about java platform se binary has stopped :(
#2180 [18:19] <Sladen> ok
#2181 [18:19] <mattym> imlost_, OK lets try the older driver isntead
#2182 [18:19] <mattym> imlost_, download the previous driver found here http://www.nvidia.com/download/driverResults.aspx/113448 , Install the driver and select the Custom install when asked, and choose to use the Clean Install option.
#2183 [18:19] <mattym> instead*
#2184 [18:19] <urielsalis> Sladen, Search for enviroment variables in the search bar
#2185 [18:19] * CubeTheThird [CubeTheThird@notlogged] has quit. (Ping timeout: 206 seconds)
#2186 [18:20] <Sladen> in what
#2187 [18:20] <urielsalis> Sladen, should be called Edit the system enviroment variables
#2188 [18:20] <urielsalis> Sladen, cortana
#2189 [18:20] <imlost_> ok brb
#2190 [18:21] <Sladen> arlright i pulled it up
#2191 [18:21] <urielsalis> Sladen, now, make sure Minecraft and anything else that uses java is closed
#2192 [18:21] <Sladen> ok it is
#2193 [18:21] <urielsalis> Sladen, click Enviroemnt Variables in the windows that opens
#2194 [18:21] <urielsalis> Sladen, under System Variables, you have anything named _JAVA_OPTIONS?
#2195 [18:22] <Sladen> yes
#2196 [18:22] <urielsalis> Sladen, and what does it say?
#2197 [18:22] <Sladen> does what say?
#2198 [18:22] <urielsalis> Sladen, next to _JAVA_OPTIONS
#2199 [18:23] <urielsalis> the value of it
#2200 [18:23] <Sladen> -Xmx256M
#2201 [18:23] <urielsalis> mattym, ^
#2202 [18:23] <mattym> yup
#2203 [18:23] <urielsalis> Sladen, Select _JAVA_OPTIONS there and press Delete
#2204 [18:23] <imlost_> hey mattym, when i click the clean install do you want me to uncheck the 3dvision also?
#2205 [18:24] <mattym> imlost_, No, not in that version
#2206 [18:24] <urielsalis> Sladen, you added that? I seen some youtube videos that are spreading it(and it breaks it)
#2207 [18:24] <imlost_> ok i clicked clean install and its installing now
#2208 [18:24] <Sladen> it wont let me delete?
#2209 [18:25] <urielsalis> Sladen, what happens when you try?
#2210 [18:25] <Sladen> delete is not highlited so i cannot delete it
#2211 [18:26] <urielsalis> Sladen, you have to click in _JAVA_OPTIONS first
#2212 [18:27] <Sladen> nvm it worked
#2213 [18:27] <Sladen> i deleted it
#2214 [18:27] <urielsalis> Sladen, now try Minecraft
#2215 [18:27] * daschin2 [daschin2@notlogged] has joined #minecrafthelp
#2216 [18:27] <imlost_> the download finished
#2217 [18:28] <Sladen> OMG IT WORKED
#2218 [18:28] <Sladen> TY SO MUCHHHHHHHHHHHHHH
#2219 [18:28] * urielsalis tips hat
#2219 [18:28] <urielsalis> Sladen, before you leave
#2220 [18:28] <urielsalis> Sladen, you added that?
#2221 [18:28] <Sladen> yes
#2222 [18:28] <imlost_> mattym, the download finished. what would you like me to do now? start minecraft again or restart computer?
#2223 [18:29] <Sladen> im 13 and dumb dont judge lol
#2224 [18:29] <mattym> imlost_, You mean the install finished?
#2225 [18:29] <imlost_> yes sorry
#2226 [18:29] <urielsalis> Sladen, where you got the instructions to add it?
#2227 [18:29] <Sladen> youtube
#2228 [18:29] <urielsalis> Sladen, got the link?
#2229 [18:29] <mattym> imlost_, To be safe, restart then try the game again.
#2230 [18:29] <Sladen> no why
#2231 [18:29] <imlost_> ok brb
#2232 [18:29] <urielsalis> Sladen, can you find it in your history?
#2233 [18:29] * imlost_ [imlost_@notlogged] has quit. (Quit: Web client closed)
#2234 [18:29] <urielsalis> Sladen, you can press Ctrl+H to open it
#2235 [18:30] <Sladen> look up how to get optifine than click the third video
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#2237 [18:30] <mattym> Wow
#2238 [18:30] <urielsalis> slwhat appears as third for you might not be the same for me
#2239 [18:31] * imlost [imlost@notlogged] has joined #minecrafthelp
#2240 [18:32] <imlost> its working!!!!!! thank you very very much!!!!
#2241 [18:32] <mattym> imlost, Make sure you dont update your Nvidia drivers for a while
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#2243 [18:33] <imlost> ok
#2244 [18:33] <imlost> thank you very much matty and everyone else who helped. you have way more patients then i have lol
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#2246 [18:34] <imlost> thanks have a great night!
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#2249 [18:42] <teddyx> every copple of day minecraft say i cant login cuz i have the wrong password
#2250 [18:47] <teddyx> hello
#2251 [18:48] <mattym> teddyx, Have you reset the password?
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#2258 [19:11] <Haste> Was there a recent lock of accounts or something today? My main got locked. Had to message support. Was wondering if I'm hacked, or actually got locked.
#2259 [19:11] <mattym> Haste, Have you tried resetting your password?
#2260 [19:11] <Haste> Yeah, i didn't get a password email back.
#2261 [19:11] <Haste> 3 Of my accts had incorrect passwords, 2/3 I got into again through the email.
#2262 [19:11] <mattym> Haste, You already sent the message to Mojang support?
#2263 [19:11] <Haste> Yeah. But sadly Idr if I have the right transaction ID.
#2264 [19:11] <Haste> It's either mine, or its for an alt so rip.
#2265 [19:12] <mattym> Haste, yeah you will need to wait and see how they reply
#2266 [19:12] <j11770> hello, i had a question regarding game compatibility, is the windows 10 version compatible with mods,like bukkit etc like the regular version?
#2267 [19:12] <mattym> j11770, No
#2268 [19:13] <j11770> ok, glad i asked b/c i was going to buy it since its on sale
#2269 [19:21] * willbob938 [willbob938@notlogged] has joined #minecrafthelp
#2270 [19:22] <willbob938> i have the error of pixel format not accelerated
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#2273 [19:24] <thgilfodrol> ??> willbob938 win/dxdiag
#2274 [19:24] <Absol> willbob938: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2275 [19:24] <willbob938> ive done that
#2276 [19:24] <thgilfodrol> willbob938: post the link here
#2277 [19:24] <willbob938> http://paste.ubuntu.com/23872441/
#2278 [19:25] <thgilfodrol> willbob938: unfortunately, your graphics processor is not supported by Minecraft on Windows 10
#2279 [19:25] <willbob938> so what will i do
#2280 [19:25] <thgilfodrol> willbob938: to be able to play the game, you should either downgrade to Windows 7, or buy a new computer
#2281 [19:25] <willbob938> ok
#2282 [19:25] <willbob938> thnks for the help
#2283 [19:25] <thgilfodrol> willbob938: good luck!
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#2291 [19:59] <Burns> Yo
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#2293 [19:59] <Burns> anyone here?
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#2295 [20:00] <haffin> i was here yesterday and someone help me with freezing issue and it still doing it
#2296 [20:01] <thgilfodrol> haffin: one moment
#2297 [20:04] <thgilfodrol> haffin: what sort of freezing issues are you experiencing?
#2298 [20:05] <haffin> it jusy freezing up and i can't do nothing sometimes it crash
#2299 [20:06] <thgilfodrol> ??> haffin launcher/crash-log
#2300 [20:06] <Absol> haffin: We need to see your crash log, which appears after a crash.
#2301 [20:06] <Absol> haffin: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2302 [20:06] <thgilfodrol> haffin: next time it crashes, paste your crash log at the site provided and post the link here
#2303 [20:07] <haffin> http://paste.ubuntu.com/23872604/
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#2305 [20:11] <mattym> haffin, Did you install the driver update you were given the other day?
#2306 [20:11] <haffin> yes and that din't work
#2307 [20:12] <mattym> haffin, Unfortunately your hardware doesnt quite meet the minimum requirements for the game.
#2308 [20:13] <haffin> i never had prombles untill couple days ago why not?
#2309 [20:13] <mattym> haffin, Not sure what to tell you, its extremely underpowered, not intended for games.
#2310 [20:14] <haffin> well that stinks thanks for the help anyway
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#2318 [20:25] <axcvbnm> I have bought the game, but it says I need to purchase it. (I am logged in)
#2319 [20:26] <mattym> axcvbnm, Where does it say that?
#2320 [20:26] <axcvbnm> When I click download, It pulls up the parental permission to buy the game.
#2321 [20:27] <mattym> axcvbnm, On minecraft.net?
#2322 [20:27] <axcvbnm> Yes.
#2323 [20:28] <mattym> axcvbnm, Go to minecraft.net/download What happens when you try to press the Download button there?
#2324 [20:28] <axcvbnm> I went from minecraft.net, to the Mojang help page, to here.
#2325 [20:28] <axcvbnm> Ok, I'll try.
#2326 [20:28] <axcvbnm> Ok, it worked. Thank you so much!
#2327 [20:29] <axcvbnm> Bye!
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#2343 [21:05] <PapaP> Hello, I have an issue trying to start Minecraft on my computer. I just bought it, I install it, and when I login to the launcher and press PLAY, it just closes the launcher and reopens. I have tried several things such as deleting my .minecraft folder and uninstalling and installing the latest java. I have reinstalled it several times also. The log gives me (exit code -1073740791). Any help would be appreciated, than
#2344 [21:05] <mattym> PapaP, The latest nvidia drivers for windows have an issue that prevents Minecraft from working. You can either install the previous version, or install the latest without the problematic feature. What would you like to do?
#2345 [21:07] * NerdyRdneckGamer [NerdyRdneckGamer@notlogged] has joined #minecrafthelp
#2346 [21:07] <PapaP> I could try to install a previous version, I think that must be it. I'll give it a shot thank you.
#2347 [21:08] * jimmycrackcorn [jimmycrackcorn@notlogged] has joined #minecrafthelp
#2348 [21:09] <jimmycrackcorn> migrating accounts have failed multiple times
#2349 [21:09] <mattym> jimmycrackcorn, What does it say when it happens?
#2350 [21:10] <NerdyRdneckGamer> Hello? I am in search of help regarding issues with logging into my minecraft/ mojang account. I tried changing my password and know what it is, but it wont let me into my account. It says "Invalid email address or password".
#2351 [21:10] <jimmycrackcorn> well i changed all my info so i do know it is correct but when i type it in it says invalid email or pass
#2352 [21:10] <mattym> NerdyRdneckGamer, When you tried to reset it, did you get the email?
#2353 [21:10] <jimmycrackcorn> so then it blocks me out for attempts so i cant migrate
#2354 [21:10] <NerdyRdneckGamer> Indeed i did.
#2355 [21:10] <mattym> ??> NerdyRdneckGamer login/throttle
#2356 [21:10] <Absol> NerdyRdneckGamer: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2357 [21:10] <Absol> NerdyRdneckGamer: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#2358 [21:11] <mattym> jimmycrackcorn, You essentially need to wait an hour as well before attempting to migrate again.
#2359 [21:11] <NerdyRdneckGamer> Ok. Thanks for your help. May I ask why this problem occurs?
#2360 [21:11] <jimmycrackcorn> attempt, i tried it on a different i.p. device but said the same thing
#2361 [21:11] <mattym> jimmycrackcorn, If it says that, you need to wait.
#2362 [21:11] <jimmycrackcorn> so waiting is the only issue? theres no other issue?
#2363 [21:12] <mattym> jimmycrackcorn, Wait an hour, then attempt again, if it doesnt work, you will need to fill out a support ticket with Mojang.
#2364 [21:13] <NerdyRdneckGamer> Umm. May I ask why this problem occurs? Why would I be locked out of my account?
#2365 [21:14] <mattym> NerdyRdneckGamer, Failed login attempts, or other issues that look to the system like failed attempts.
#2366 [21:14] <NerdyRdneckGamer> Oh. Darn. Ok thanks for your help! Have a good one!
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#2369 [21:16] <PapaP> mattym, IT WORKED! THANK YOU SO MUCH!
#2370 [21:16] * Joshdast [Joshdast@notlogged] has joined #minecrafthelp
#2371 [21:16] <mattym> PapaP, Excellent, enjoy!
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#2373 [21:17] <Joshdast> What do I do if I forgot my email I used for my mojang account?
#2374 [21:17] <mattym> ??> Joshdast account/forgot-email
#2375 [21:17] <Absol> Joshdast: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#2376 [21:18] <Joshdast> What if I also forgot my password?
#2377 [21:18] <mattym> Joshdast, Then that will also solve the same issue.
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#2399 [22:09] <Nodai> How can I get ahold of someone to help me with my problem? I can't get into my account and changing my password doesn't fix it. It must be locked, so I figure I'll need to talk to customer support.
#2400 [22:09] <Nodai> I can't find the customer support email or number though.
#2401 [22:09] <mattym> ??> Nodai login/throttle
#2402 [22:09] <Absol> Nodai: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2403 [22:09] <Absol> Nodai: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#2404 [22:09] <Nodai> I've waited 3 days.
#2405 [22:10] <mattym> Nodai, You said you are able to change the password right?
#2406 [22:10] <Nodai> Yes :3
#2407 [22:10] <mattym> Nodai, After changing the password, what is the exact error you get when trying to log in?
#2408 [22:10] <Nodai> Well trying on the Mojang website it says it's incorrect.
#2409 [22:11] <Nodai> Let me fire up the vanilla launcher
#2410 [22:11] * Wolfdog3030 [Wolfdog3030@notlogged] has joined #minecrafthelp
#2411 [22:12] <Nodai> Says "Sorry, but your username or password is incorrect"
#2412 [22:12] <mattym> Nodai, Still sounds like a lockout.
#2413 [22:12] <Nodai> (InvalidCredentialsException)
#2414 [22:12] <mattym> Nodai, Are you on a home, or a public connection?
#2415 [22:12] <Nodai> Is there a longer lockout?
#2416 [22:12] <Nodai> Private
#2417 [22:12] <Nodai> My connection is secure.
#2418 [22:13] <mattym> Nodai, If you keep attempting it too many times before waiting, it may lock you out longer
#2419 [22:13] <mattym> Nodai, Try 3 hours without any attempts.
#2420 [22:13] <Nodai> Ah. Well I tried it probably 8 times the first time before I found the support bit that said you might have to wait a day.
#2421 [22:13] <Nodai> But then I didn't try to at all this time.
#2422 [22:13] <mattym> ??> Nodai account/send-email
#2423 [22:13] <Absol> Nodai: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2424 [22:13] <Absol> Nodai: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2425 [22:14] <mattym> Nodai, You can try filling out the form Absol linked, but chances are it should fix itself before they will be able to get back to you on that.
#2426 [22:14] <Nodai> Awesome thanks :3
#2427 [22:14] <Nodai> I'll wait a day before filling it out
#2428 [22:14] <Nodai> Thanks guys
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#2431 [22:16] <mikey> Minecraft isn't launching for me on MacOS. Any tips on how to troubleshoot? I've already tried to re-install Minecraft and that was unsuccessful.
#2432 [22:16] <mattym> mikey, Is it giving you any error?
#2433 [22:16] <mattym> mikey, Or any sort of report/log
#2434 [22:17] <mikey> No error. It starts bouncing in the dock and then disappears.
#2435 [22:17] <mikey> Where are the logs stored?
#2436 [22:17] <mattym> mikey, What version of OSX are you on?
#2437 [22:17] <mikey> 10.12.3
#2438 [22:17] <mattym> mikey, And are you using the download from minecraft.net/download ?
#2439 [22:19] <mikey> Yes
#2440 [22:19] <mattym> mikey, Try with the one listed for Mac here minecraft.net/download/alternative
#2441 [22:19] <mikey> BTW, ~/Library/Application Support/minecraft/logs/latest.log doesn't show anything helpful.
#2442 [22:20] <mikey> The `Minecraft_legacy.dmg` one?
#2443 [22:20] <mattym> mikey, Yes
#2444 [22:22] <mikey> Still no luck. :-/
#2445 [22:22] <mattym> ??> mikey paste
#2446 [22:22] <Absol> mikey: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#2447 [22:23] <mattym> mikey, Can you copy the contents of the latest.log and get it to me using the instructions Absol wrote
#2448 [22:29] <mikey> Nothing too interesting from the log (AFAICT; looks like it hasn't updated recently with subsequent launch attempts): http://paste.ubuntu.com/23873063/
#2449 [22:30] <mattym> mikey, And it wont even open the launcher right?
#2450 [22:30] <mikey> The `nativelog.txt` contains this: http://paste.ubuntu.com/23873057/
#2451 [22:31] <mikey> Correct. Is there a way to launch it from the command line and perhaps get some output that way?
#2452 [22:31] <mattym> ??> mikey mac/reinst
#2453 [22:31] <Absol> mikey: You may need to reinstall the locally installed files that Minecraft puts into place.
#2454 [22:31] <Absol> mikey: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#2455 [22:31] <mattym> mikey, Try the instructions from Absol, see what happens after.
#2456 [22:39] <mikey> OK, I ran the command. Here's the output: http://paste.ubuntu.com/23873090/
#2457 [22:40] <mikey> Try re-launching now?
#2458 [22:40] <mattym> Yeah
#2459 [22:41] <mikey> More of the same. Flickers like it's starting and then nada.
#2460 [22:41] <mattym> ??> mikey java/1.8
#2461 [22:41] <Absol> mikey: You can get Java 8 for almost any platfom here: http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#2462 [22:42] <mattym> mikey, Download the Mac OSX version of Java from the page Absol linked.
#2463 [22:42] <mattym> mikey, Install it, then try running the game again.
#2464 [22:43] <mikey> `java -version` indicates that I have 1.8.0_92.
#2465 [22:43] <mattym> mikey, Do you have Avast installed?
#2466 [22:44] <mikey> Nope
#2467 [22:45] <mattym> mikey, Tried getting rid of the launcher you have and starting fresh?
#2468 [22:49] <mikey> Still no luck. I tried both DMGs and even nuking the `minecraft` folder in "Application Support".
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#2470 [22:49] <mattym> mikey, Yeah on the Mac there isn't much troubleshooting to be done, if its not even starting the launcher, and its not any of the other stuff checked, not sure how you would proceed.
#2471 [22:49] <mattym> mikey, Try seeing if you have any updates that need to complete, and try restarting the pc.
#2472 [22:51] <mikey> OS is up-to-date. I tried restarting earlier and that didn't help. I can try again if you think that's worth trying.
#2473 [22:52] <mattym> mikey, I dont see it making any difference now, but ive got nothing better to suggest. You may want to take it to the forums, see if someone else has had a similar issue before
#2474 [22:52] <mikey> The `nativelog.txt` indicates that "Native update needed"/"We need to update!". Any idea what that's about?
#2475 [22:53] <mattym> mikey, Do you have any sort of antivirus or partental control software installed?
#2476 [22:53] <mattym> parental*
#2477 [22:54] <mikey> I may have set such up for another account. I don't have any parental controls setup for the current account though.
#2478 [22:54] <mattym> mikey, On your home internet connection?
#2479 [22:55] <mattym> by that i mean, you arent on a public connection, right?
#2480 [22:56] <mikey> It's on a home connection. I have another computer, same setup, and it's working just fine.
#2481 [22:57] <mattym> mikey, Yeah, in most cases if its running into an issue self updating, its something blocking it.
#2482 [22:57] <mattym> For a Mac, we have no good way of figuring out if thats the case or what it may be
#2483 [22:58] <mikey> Bummer. Thanks for the help anyway mattym and Absol!
#2484 [22:58] <mattym> mikey, Check the forums
#2485 [22:59] <mattym> Wider range of people there, so you may find someone that had the same problem.
#2486 [22:59] <mattym> But as far as I know weve already ruled out all the issue that cause anything like this.
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#2492 [23:17] <Chris> mattym: I just want to point out that 10.12.3 is a beta macOS. While I don't have problems with Minecraft on my Mac (also running beta macOS), that could have been an issue
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