#1 [00:01] * cmxr [webchat@23-125-218-108.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#2 [00:01] <cmxr> Hello?
#3 [00:01] <cmxr> Where would I get help with an unauthorized purchase?
#4 [00:02] * cmxr [webchat@23-125-218-108.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#5 [00:08] * Hamly [webchat@24-182-188-13.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#6 [00:08] <Hamly> hey
#7 [00:08] <Hamly> im having trouble ya'll
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#9 [00:30] * fantus152 [webchat@c-73-158-173-148.hsd1.ca.comcast.net] has joined #minecrafthelp
#10 [00:30] <fantus152> hello i am having problems when i try going into a server
#11 [00:30] <fantus152> it either says failed to authenticate network
#12 [00:30] <fantus152> or failed to verify username
#13 [00:30] <mattym> ??> fantus152 launcher/relog
#14 [00:31] <Absol> fantus152: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#15 [00:32] * CosmonautCat_ [webchat@h26.132.131.40.static.ip.windstream.net] has joined #minecrafthelp
#16 [00:34] * iikxngevie [webchat@ip24-253-0-104.lv.lv.cox.net] has joined #minecrafthelp
#17 [00:34] <fantus152> thanks so much
#18 [00:34] <fantus152> it works
#19 [00:34] <fantus152> lele
#20 [00:36] <CosmonautCat_> Hello, I tried to install Wurst (yes I know it's not honest, I just need it for skygrid) and whenever I press the play button (in the old launcher) while using the Wurst version I get this message -> Error: Could not find or load main class net.minecraft.client.main.Main Java HotSpot(TM) Client VM warning: Using incremental CMS is deprecated and will likely be removed in a future release <- I've never come across this m
#21 [00:36] <mattym> ??> CosmonautCat_ mods
#22 [00:36] <Absol> CosmonautCat_: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#23 [00:37] <CosmonautCat_> ohh ok, thanks anyway
#24 [00:38] * fantus152 [webchat@c-73-158-173-148.hsd1.ca.comcast.net] has quit. (Ping timeout: 180 seconds)
#25 [00:40] <iikxngevie> Um hello so when i tried updating the latest release of the game and it showed a tab and it said "Error :(" and i tried finding byte fence and i didn't see it downloaded in my pc and it still does not work please help :(
#26 [00:40] <mattym> ??> iikxngevie tools/hjt
#27 [00:40] <Absol> iikxngevie: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#28 [00:40] <Absol> iikxngevie: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#31 [00:46] <iikxngevie> https://paste.ubuntu.com/26330563/ ok so i did what you typed
#32 [00:47] <mattym> ??> iikxngevie av/mcafee/uninstall
#33 [00:47] <Absol> iikxngevie: To completely uninstall McAfee products, follow the instructions here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#34 [00:47] <iikxngevie> ok
#35 [00:47] <mattym> iikxngevie, McAfee is known to cause issues with the game, use the tool Absol linked to remove it
#36 [00:53] <iikxngevie> Um so when i removed it, it said "Your pc is at risk" i don't know if i did it right D:
#37 [00:55] <mattym> iikxngevie, You seem to already have other antivirus software, that should kick in once the process is done and you have restarted
#38 [00:59] <iikxngevie> I went into control panel and i right clicked the program and i clicked Uninstall/Change and then it showed what to remove and i checked all the boxes and when it was uninstalling it said "You Pc is at rick"
#39 [00:59] <mattym> iikxngevie, You should be using the removal tool, not the control panel
#40 [01:00] <iikxngevie> Ohno D:
#41 [01:07] * iikxngevie [webchat@ip24-253-0-104.lv.lv.cox.net] has joined #minecrafthelp
#42 [01:09] <iikxngevie> Ok so it restarted and i went to minecraft launcher it didn't work I DID SOMETHING WRONG :(
#43 [01:09] <mattym> iikxngevie, Can you ran another HJT log, let me know if you need the instructions again
#44 [01:10] <iikxngevie> i need the instructions again
#45 [01:10] <mattym> ??> iikxngevie tools/hjt
#46 [01:10] <Absol> iikxngevie: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#47 [01:10] <Absol> iikxngevie: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#48 [01:10] <iikxngevie> ok
#49 [01:12] <iikxngevie> https://paste.ubuntu.com/26330649/
#50 [01:12] <iikxngevie> so i deleted mcsafe wrong and i don't know what to do! D:
#51 [01:12] <mattym> iikxngevie, Oh, not McAfee is gone correctly, missed something else
#52 [01:13] <iikxngevie> Oh.
#53 [01:13] <mattym> iikxngevie, Uninstall Comodo and restart the PC, then check if the game works, if it does, we recommend using Avast
#54 [01:13] <iikxngevie> ok
#55 [01:17] <iikxngevie> i tried clicking the windows sign but it won't open!
#56 [01:18] <mattym> iikxngevie, What do you mean?
#57 [01:18] <iikxngevie> the bottom left corner on the taskbar
#58 [01:18] <iikxngevie> it won't show up
#59 [01:19] <mattym> iikxngevie, Try restarting the PC before continuing
#60 [01:19] <iikxngevie> ok
#61 [01:42] * SAshas [webchat@a183.sub238.net78.udm.net] has joined #minecrafthelp
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#64 [01:48] * iikxngevie [webchat@76.164.228.70] has joined #minecrafthelp
#65 [01:49] <iikxngevie> Ok so i deleted comodo and i launched minecraft but.. it still said "Error :("
#66 [01:50] <mattym> ??> iikxngevie win/reinst
#67 [01:50] <Absol> iikxngevie: You may need to reinstall the locally installed files that Minecraft puts into place.
#68 [01:50] <Absol> iikxngevie: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#69 [01:55] * zSlayRow [webchat@184.88.30.105] has joined #minecrafthelp
#70 [01:55] <zSlayRow> So I gave my account to a close friend
#71 [01:56] * CosmonautCat_ [webchat@h26.132.131.40.static.ip.windstream.net] has quit. (Ping timeout: 180 seconds)
#72 [01:56] <zSlayRow> and he took the e-mail and password and now I don't know none of the information but I still have my receipt for the account what can I do, I already sent multiple messages to Mojang and they haven't responded and it's been like two weeks.. What can I do now?
#73 [01:57] <mattym> ??> zSlayRow account/send-email
#74 [01:57] <Absol> zSlayRow: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#75 [01:57] <Absol> zSlayRow: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#76 [01:57] <zSlayRow> mattym I already did this multiple times
#77 [01:57] <zSlayRow> and I have been waiting for atleast two weeks
#78 [01:58] <mattym> zSlayRow, Did you include all the info mentioned
#79 [01:58] <zSlayRow> yes
#80 [01:58] <zSlayRow> mattym all of it.
#81 [01:58] <mattym> zSlayRow, With the backlog from the holidays is possible they still havent gotten to it.
#82 [01:58] <zSlayRow> I sen't it acouple days before the holidays
#83 [01:59] <zSlayRow> I don't know what too do at this point
#84 [01:59] <mattym> zSlayRow, You will just need to wait on a reply
#85 [01:59] <zSlayRow> of course....
#86 [02:01] <iikxngevie> IT WORKS TY wait if doesn't work i will tell you
#87 [02:02] <mattym> iikxngevie, If everything continues to work, remember to consider Avast as a replacement for your AntiVirus programs
#88 [02:03] <iikxngevie> i didn't work :*(
#89 [02:03] * zSlayRow [webchat@184.88.30.105] has quit. (Ping timeout: 180 seconds)
#90 [02:03] <iikxngevie> it*
#91 [02:03] <iikxngevie> wait do i have to delete assets to? for the file
#92 [02:04] <mattym> iikxngevie, You should delete everything except the saves folder from inside .minecraft if forces it to download a fresh version of all the files it needs
#93 [02:04] <iikxngevie> ok!
#94 [02:04] * Billy__ [webchat@host86-151-155-132.range86-151.btcentralplus.com] has joined #minecrafthelp
#95 [02:05] <Billy__> Using Mac, Minecraft has stopped working, when try to launch it says "Failed to download file. hit3.ogg". Please can someone help?
#96 [02:06] <mattym> Billy__, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#97 [02:06] <iikxngevie> i tried deleting assets but it doesn't let me :(
#98 [02:06] <Billy__> Yes we have Ka-Block and MalWareBytes, but we have tried uninstalling and the error still appeared
#99 [02:07] <mattym> iikxngevie, Make sure any of the launcher or error windows for the game are closed
#100 [02:07] <iikxngevie> i did close the game...
#101 [02:08] <mattym> iikxngevie, The only reason it would stop you from deleting it, is if its still in use somewhere
#102 [02:08] <iikxngevie> oh ok
#103 [02:08] <mattym> Billy__, Can you copy the full error, should be longer if you it the Show More/all button
#104 [02:09] <Billy__> Name: hit3.ogg URL: http://resources.download.minecraft.net/ad/ad126e435cca94054bf0d616301799a105526cde Error details: UNKNOWN/-130 Filename on disk: ad126e435cca94054bf0d616301799a105526cde Path: /Users/midworth/Library/Application Support/minecraft/assets/objects/ad/ad126e435cca94054bf0d616301799a105526cde Exists: false
#105 [02:09] <mattym> Billy__, Are you sure you dont have something called Ad-Block Master installed?
#106 [02:10] <Billy__> We did, but thought we uninstalled it. Is there an easy way to check it's definitely uninstalled fully?
#107 [02:11] <mattym> Billy__, On a Mac, no real easy way. Go through the settings and make sure its not still there.
#108 [02:12] <mattym> Billy__, It should just be a matter of going to Finder then the Applications folder and making sure its not there
#109 [02:13] <mattym> iikxngevie, Any luck removing it?
#110 [02:15] <Billy__> ok' we'll have another go at uninstalling everything, thanks
#111 [02:18] <iikxngevie> I did something wrong :(
#112 [02:19] <iikxngevie> i deleted save D:
#113 [02:19] <iikxngevie> do i have to re-download minecraft
#114 [02:19] <mattym> iikxngevie, You can restore the save folder (which is just the worlds) from the trash bin if you havent cleared it
#115 [02:20] <iikxngevie> oh ok
#116 [02:30] * GG_ [webchat@162-232-67-54.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#117 [02:31] <GG_> My account was hacked I think
#118 [02:31] <GG_> How do I go about fixing this
#119 [02:31] <mattym> GG_, What makes you think it was hacked?
#120 [02:32] <GG_> I was trying to play again after not playing for a while, I could not log in so I tried resetting my password. Then when I checked my email I saw that the account email was changed to something else
#121 [02:33] <GG_> It was an email I did not recognize
#122 [02:33] <mattym> ??> GG_ account/send-email
#123 [02:33] <Absol> GG_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#124 [02:33] <Absol> GG_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#125 [02:33] <mattym> GG_, Also if the email was changed, its probably a good idea to change the password to the email it was on.
#126 [02:33] <GG_> Yes, I recently changed my password for my email as well
#127 [02:34] * Hb_Fakey [webchat@ip70-178-20-222.ks.ks.cox.net] has joined #minecrafthelp
#128 [02:34] <GG_> Thank You
#129 [02:34] <Hb_Fakey> every time i try to load moinecraft it says there was an unexpected issue
#130 [02:34] * GG_ [webchat@162-232-67-54.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#131 [02:36] <Hb_Fakey> Hello?
#132 [02:36] <mattym> ??> Hb_Fakey launcher/crash-log
#133 [02:36] <Absol> Hb_Fakey: We need to see your crash log, which is created after a crash.
#134 [02:36] <Absol> Hb_Fakey: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, go into the "crash-reports" folder, open the latest file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#135 [02:36] <mattym> Hb_Fakey, If you do not see a crash-reports folder, look for the launcher_log file inside .minecraft
#136 [02:36] <Hb_Fakey> https://paste.ubuntu.com/26330934/
#137 [02:38] <mattym> ??> Hb_Fakey win/dxdiag/manual
#138 [02:38] <Absol> Hb_Fakey: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#139 [02:38] <Absol> Hb_Fakey: Open the file you just saved, and copy the contents. Paste them on http://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#140 [02:38] <Hb_Fakey> ok give me a minute
#141 [02:40] <Hb_Fakey> https://paste.ubuntu.com/26330951/
#142 [02:41] <mattym> Hb_Fakey, Didn't I just have you update something for this a day or two ago?
#143 [02:42] <Hb_Fakey> yeah you had me delete and re download minecraft then had me download geforce and im still having issues
#144 [02:42] <mattym> Hb_Fakey, Do you have external monitors connected?
#145 [02:43] <Hb_Fakey> no just going straight to my laptop screen
#146 [02:43] <mattym> Hb_Fakey, Even if its off, nothing else is connected?
#147 [02:44] <Hb_Fakey> no hold on let me double check everything
#148 [02:44] <Hb_Fakey> there was an hdmi cable to my tv but its not on will that affect anything?
#149 [02:45] <mattym> Hb_Fakey, Unplug it, and try the game again
#150 [02:45] <Hb_Fakey> okay
#151 [02:46] <Hb_Fakey> that works thank you quick question why would that affect the launch though?
#152 [02:47] <mattym> Hb_Fakey, Just part of the way the game works, it checks for the display hardware, and sees it as unusable
#153 [02:47] <Hb_Fakey> okat thank you for all of the help idk why that was plugged in anyways but thank you
#154 [02:58] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#155 [03:16] * skrrt2115 [webchat@195.245.104.140] has joined #minecrafthelp
#156 [03:16] <skrrt2115> #minecrafthelp
#157 [03:17] <skrrt2115> hello guys
#158 [03:17] <skrrt2115> i have a problem
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#161 [03:31] * C8763 [webchat@114-41-43-236.dynamic-ip.hinet.net] has joined #minecrafthelp
#162 [03:31] <C8763> hello i have a problem
#163 [03:32] <C8763> i bought minecraft before
#164 [03:32] <C8763> and it is a old account
#165 [03:32] <C8763> i forget my minecraft email
#166 [03:32] <C8763> but i remember mu username and password
#167 [03:33] <C8763> i want to change my email
#168 [03:33] <C8763> but it ask me to enter the old email
#169 [03:34] <C8763> I already forget it so i can't enter the email
#170 [03:34] <C8763> what should i do
#171 [03:43] * KingOfSalt420 [webchat@178-82-66-157.dynamic.hispeed.ch] has joined #minecrafthelp
#172 [03:43] <KingOfSalt420> hello? i need help with a password reset problem
#173 [03:44] <KingOfSalt420> i need help with a password reset problem I dont get the password reset mail. mail : max.schlaefli@hotmail.ch
#174 [03:48] * Stratos [webchat@c-73-171-96-70.hsd1.va.comcast.net] has joined #minecrafthelp
#175 [03:49] <Stratos> Excuse me
#176 [03:49] <Stratos> Is this where i ask questions?
#177 [03:50] <Stratos> well i am trying to get lucky blocks mod on my minecraft but it wont seem to work
#178 [03:58] * Tren808 [webchat@cpe-24-94-81-39.hawaii.res.rr.com] has joined #minecrafthelp
#179 [04:00] * C8763 [webchat@114-41-43-236.dynamic-ip.hinet.net] has quit. (Ping timeout: 180 seconds)
#180 [04:00] <KingOfSalt420> i need help with a password reset problem I dont get the password reset mail. mail : max.schlaefli@hotmail.ch
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#189 [04:36] <KingOfSalt420> i need help with a password reset problem I dont get the password reset mail. mail : max.schlaefli@hotmail.ch
#190 [04:43] * AlphaBrulet [webchat@62-116-52-143.adsl.highway.telekom.at] has joined #minecrafthelp
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#196 [06:07] <KingOfSalt420> hello
#197 [06:07] <KingOfSalt420> i need help with a password reset problem I dont get the password reset mail. mail : max.schlaefli@hotmail.ch
#198 [06:33] <KingOfSalt420> l,
#199 [06:34] <KingOfSalt420> i need help with a password reset problem I dont get the password reset mail. mail : max.schlaefli@hotmail.ch
#200 [06:36] * TheMonsterSteal [webchat@67.red-88-23-231.staticip.rima-tde.net] has joined #minecrafthelp
#201 [06:37] <TheMonsterSteal> I am trying to reset my password but i don't recive your email
#202 [06:40] * Zer00Cool [~zencool@lmontsouris-657-1-225-19.w80-11.abo.wanadoo.fr] has joined #minecrafthelp
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#204 [06:43] * DoctorCreeper33 [webchat@88-109-135-73.dynamic.dsl.as9105.com] has joined #minecrafthelp
#205 [06:44] <DoctorCreeper33> How can I fix my skin and other skins not loading in? My minecraft launcher is the old one because the new one doesn't load properly, please help!
#206 [06:45] * DoctorCreeper33 [webchat@88-109-135-73.dynamic.dsl.as9105.com] has quit. (Client Quit)
#207 [06:46] * Pedrogr2008 [webchat@static-207-247-26-46.ipcom.comunitel.net] has joined #minecrafthelp
#208 [06:46] <Pedrogr2008> hello
#209 [06:46] <Pedrogr2008> I need for help
#210 [06:47] <Pedrogr2008> Is there anyone around here?
#211 [06:50] <KingOfSalt420> i already w8 4h
#212 [06:50] <KingOfSalt420> for this support omg
#213 [06:50] <KingOfSalt420> i need help with a password reset problem I dont get the password reset mail. mail : max.schlaefli@hotmail.ch
#214 [07:02] <Andrio> KingOfSalt420, did you check your spam folder?
#215 [07:04] * DoctorCreeper33 [webchat@88-109-135-73.dynamic.dsl.as9105.com] has joined #minecrafthelp
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#217 [07:05] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#218 [07:05] <Zainyzach> ]‘.
#219 [07:05] <Zainyzach> "
#220 [07:06] <Zainyzach> \ \]]]]]
#221 [07:06] <KingOfSalt420> yes Adio
#222 [07:06] <KingOfSalt420> i did
#223 [07:06] <Andrio> ??> Zainyzach ask
#224 [07:06] <Absol> Zainyzach: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#225 [07:06] <KingOfSalt420> dont work
#226 [07:06] <Absol> Zainyzach: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#227 [07:07] <Andrio> ??> KingOfSalt420 account/send-email
#228 [07:07] <Absol> KingOfSalt420: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#229 [07:07] <Absol> KingOfSalt420: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#230 [07:07] <KingOfSalt420> ?
#231 [07:07] <Andrio> KingOfSalt420, avoid Hotmail if you can; it's been known for issues like that.
#232 [07:07] <KingOfSalt420> do i have to writte a mail now?
#233 [07:07] <Andrio> Yes .
#234 [07:07] <KingOfSalt420> ....
#235 [07:08] <KingOfSalt420> cant u do it?
#236 [07:08] <KingOfSalt420> i cant even login with the right passworf
#237 [07:09] <Andrio> KingOfSalt420, no; I don't have your receipt.
#238 [07:10] <KingOfSalt420> :/
#239 [07:10] <Zainyzach> I can help who is next
#240 [07:10] <Andrio> and that'd be a big privacy issue.
#241 [07:10] * Pedrogr2008 [webchat@static-207-247-26-46.ipcom.comunitel.net] has quit. (Ping timeout: 180 seconds)
#242 [07:10] <KingOfSalt420> what can you even do in here?
#243 [07:11] <Andrio> KingOfSalt420, mainly tech support.
#244 [07:11] <KingOfSalt420> ok
#245 [07:11] <KingOfSalt420> luckly i already wrotte a mail 4h ago
#246 [07:12] <KingOfSalt420> cant u change my mail adress?
#247 [07:12] <Zainyzach> KingOfSalt420 want me to help you?
#248 [07:12] <KingOfSalt420> yea if you can sure
#249 [07:13] <KingOfSalt420> i dont recive the password reset mail and i cant login with the right email
#250 [07:13] <Zainyzach> I will try lol
#251 [07:13] <Zainyzach> ?? ask
#252 [07:13] <Absol> ask: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#253 [07:13] <Absol> ask: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#254 [07:13] <KingOfSalt420> ask what?
#255 [07:13] <Zainyzach> Your problem?
#256 [07:13] <KingOfSalt420> my problem is i cant login
#257 [07:14] <KingOfSalt420> and i dont get a password reset mail
#258 [07:14] <Zainyzach> Did you forget your password email?
#259 [07:14] <KingOfSalt420> no
#260 [07:14] <KingOfSalt420> i can login
#261 [07:14] <KingOfSalt420> i know my mojang password aswell
#262 [07:14] <KingOfSalt420> but it says it wrong
#263 [07:14] <Zainyzach> Wich does it say is wrong email or pass?
#264 [07:15] <KingOfSalt420> Error! Unknown e-mail address or password.
#265 [07:16] <Zainyzach> ??> KingOfSalt420 , account/forgot-login
#266 [07:16] <KingOfSalt420> i didnt forgot
#267 [07:16] <Zainyzach> ?? KingOfSalt420 account/forgot-login
#268 [07:16] <Zainyzach> ?? account/forgot-login
#269 [07:16] <Absol> account/forgot-login: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#270 [07:16] <Absol> account/forgot-login: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#271 [07:17] <KingOfSalt420> how can i include my id when i cant login
#272 [07:17] <Zainyzach> Account/trans-id
#273 [07:17] <Zainyzach> ?? Account/trans-id
#274 [07:18] <Absol> account/trans-id: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#275 [07:19] <KingOfSalt420> my father bougth it a few years ago
#276 [07:19] <KingOfSalt420> omg
#277 [07:19] <Zainyzach> Can you see if you can get him on here please?
#278 [07:19] <KingOfSalt420> for what?
#279 [07:20] <Zainyzach> We need to talk to him
#280 [07:20] <Zainyzach> We need to talk to the person wh0 bought minecraft
#281 [07:20] <KingOfSalt420> oml
#282 [07:20] <Zainyzach> Please let me speak with him
#283 [07:20] <Zainyzach> We need the trans id
#284 [07:20] <KingOfSalt420> type* :D
#285 [07:20] <KingOfSalt420> hmm
#286 [07:21] <Zainyzach> Sir, please get your fother on.
#287 [07:21] <Andrio> No you don't
#288 [07:21] <KingOfSalt420> y?
#289 [07:21] <KingOfSalt420> what now?
#290 [07:21] <Zainyzach> We need the trans id
#291 [07:22] <Andrio> Mojang needs the transaction ID
#292 [07:22] <Andrio> don't share that here.
#293 [07:22] <Zainyzach> He said his fother bought it
#294 [07:22] <Andrio> mm
#295 [07:22] <KingOfSalt420> with a credit card i think
#296 [07:22] <Zainyzach> Wich email was it boguht with
#297 [07:22] <Zainyzach> yourd
#298 [07:22] <Zainyzach> yours*
#299 [07:22] <Zainyzach> or his?
#300 [07:23] <KingOfSalt420> mine i think
#301 [07:23] <Zainyzach> Ohh
#302 [07:23] <Zainyzach> So go in your email and search up mojan
#303 [07:23] <Zainyzach> go to the email that says thanks for buying minecraft!
#304 [07:23] <KingOfSalt420> well its no more in my mail
#305 [07:23] <KingOfSalt420> i deleted it a few years ago
#306 [07:24] <Zainyzach> ?? account/trans-id/lost
#307 [07:24] <Absol> account/trans-id/lost: If you have lost your transaction ID, you will need to follow the steps for the payment provider you used.
#308 [07:24] <Absol> account/trans-id/lost: Paypal: ?? account/trans-id/paypal | Skrill (mid-2011 through November 2013): ?? account/trans-id/skrill | Braintree (since December 2013): ?? account/trans-id/braintree | Gift code: ?? account/trans-id/giftcode
#309 [07:24] <KingOfSalt420> credit card
#310 [07:24] <KingOfSalt420> w8 a min
#311 [07:25] <Zainyzach>
#312 [07:27] <KingOfSalt420> brb
#313 [07:27] <KingOfSalt420> i try to find it
#314 [07:28] <Zainyzach> kk\
#315 [07:31] <KingOfSalt420> he said he think he got the mail
#316 [07:32] * Guest82989 is now known as lukegb
#317 [07:42] <KingOfSalt420> still try to get it
#318 [07:43] * Link_jon [webchat@h69-21-48-139.amelva.dsl.dynamic.tds.net] has joined #minecrafthelp
#319 [07:47] <DoctorCreeper33> Can anyone help me with my Minecraft Skins not working? Everyone in the servers I join even me are steves or alexs... Even in single player worlds. I deleted all the files of MineCraft and re tried and then I needed to go to the old launcher. The Old Launcher cannot show skins, please help. Yet 1.7.2 works fine with skins but no more than that, I need to be at 1.12.2 the latest release... I use optifine but that didn't f
#320 [07:49] <KingOfSalt420> when i wont get the transaction id, have i lost my acc?
#321 [07:50] <Link_jon> ... hm for the least amount of words (it will still need explaination) im trying to load up minecraft on an OSX... download the 16x16.png fails. for modded OR vanilla. i dont really know how to make the system files acessable, but changing the directory fixes that. i went to the site of the download to see if i could insert the file.into MC buutt it game me the same error code: ERR_EMPTY_RESPONSE
#322 [07:50] <Link_jon> i Do not have an adblocker or antivirus active or downloaded
#323 [07:56] <Zainyzach> did you find your trans id
#324 [07:56] * xOnePotz [webchat@46.2.208.170] has joined #minecrafthelp
#325 [07:57] <xOnePotz> Hey Minecraft
#326 [07:57] <Zainyzach> Hi
#327 [07:57] <Zainyzach> Do you need help?
#328 [07:58] <xOnePotz> java.lang.NullPointerException: group I get an error
#329 [07:58] <Zainyzach> So your problem is you cant login to minecraft or cant play?
#330 [07:58] <xOnePotz> Yes
#331 [07:58] <KingOfSalt420> xd
#332 [07:58] <Zainyzach> Wich one.
#333 [07:59] <xOnePotz> java.lang.NullPointerException: group Error
#334 [07:59] <Zainyzach> Can you login?
#335 [07:59] <Link_jon> we need a bit more of how you got there...
#336 [08:00] <xOnePotz> java.lang.NullPointerException: group
#337 [08:00] <Zainyzach> How did you get there
#338 [08:01] <Link_jon> like did you try to join a server and it came up?
#339 [08:02] <xOnePotz> Yes
#340 [08:02] <xOnePotz> Help Please
#341 [08:02] <Zainyzach> So you tried joining a server?
#342 [08:02] <xOnePotz> Yes
#343 [08:03] <Zainyzach> Is there a crash report that comes up?
#344 [08:04] * xOnePotz_ [webchat@46.2.208.170] has joined #minecrafthelp
#345 [08:04] <xOnePotz_> Hey Minecraftr
#346 [08:04] <xOnePotz_> Hey Minecraft
#347 [08:04] <Zainyzach> Hi
#348 [08:05] <Zainyzach> is there a crash report that comes out?
#349 [08:05] * xOnePotz [webchat@46.2.208.170] has quit. (Quit: Web client closed)
#350 [08:05] <xOnePotz_> No
#351 [08:06] <xOnePotz_> Help please
#352 [08:06] <Zainyzach> Please copy the entire thing that comes up when the game does not let you join the game
#353 [08:07] <xOnePotz_> java.lang.NullPointerException: group
#354 [08:07] <Zainyzach> Can you join any other game?
#355 [08:07] <xOnePotz_> I did not understand
#356 [08:08] <Zainyzach> Can you join anyother gane in minecraft?
#357 [08:08] <Link_jon> a different server
#358 [08:08] <Zainyzach> Yes
#359 [08:08] <xOnePotz_> No
#360 [08:09] <xOnePotz_> I Played Badlion
#361 [08:09] <Link_jon> have you tried to connect to other servers
#362 [08:09] <xOnePotz_> Yes
#363 [08:09] <Link_jon> everything for the same error.......
#364 [08:10] <Link_jon> are you on the old launcher or new one
#365 [08:10] <xOnePotz_> Has New
#366 [08:10] <KingOfSalt420> Zainyzach u here?
#367 [08:10] <Zainyzach> Have you recently downloaded mods for minecraft, or hacks?
#368 [08:10] <Zainyzach> Yes
#369 [08:10] <KingOfSalt420> when i wont get the transaction id, have i lost my acc?
#370 [08:11] <Zainyzach> I am king of salt
#371 [08:11] <xOnePotz_> Yes Zaintach
#372 [08:11] <Link_jon> ok... brb i need to go see the thing
#373 [08:11] <xOnePotz_> Zainyach Yes
#374 [08:11] <Zainyzach> KingOfSalt420, any luck?
#375 [08:11] <KingOfSalt420> what luck?
#376 [08:11] <Zainyzach> KingOfSalt420, did you find your tans id?
#377 [08:11] <xOnePotz_> Mod Downloads
#378 [08:11] <KingOfSalt420> no ;/ not yet
#379 [08:12] <KingOfSalt420> any other way to verify my acc?
#380 [08:12] <Zainyzach> Let me send you the link to what to do when you lost your trans id
#381 [08:12] <KingOfSalt420> ok
#382 [08:12] <xOnePotz_> Zainyzach Help Please
#383 [08:12] <Zainyzach> ??> KingOfSalt420 account/trans-id/lost
#384 [08:12] <Absol> KingOfSalt420: If you have lost your transaction ID, you will need to follow the steps for the payment provider you used.
#385 [08:12] <Absol> KingOfSalt420: Paypal: ?? account/trans-id/paypal | Skrill (mid-2011 through November 2013): ?? account/trans-id/skrill | Braintree (since December 2013): ?? account/trans-id/braintree | Gift code: ?? account/trans-id/giftcode
#386 [08:12] <Link_jon> ok go to settings tab on the MC launcher and turn on the log and so that the launcher stays open when you launch
#387 [08:12] <Zainyzach> There you go KingOfSalt420
#388 [08:13] <Zainyzach> xOnePotz_, ok what?
#389 [08:13] <Zainyzach> xOnePotz_ you downloaded mods?
#390 [08:13] <xOnePotz_> Yes
#391 [08:13] <Zainyzach> xOnePotz_ you might have malware
#392 [08:13] <xOnePotz_> What should I do
#393 [08:14] <Zainyzach> ??> xOnePotz_ av/adwclearner
#394 [08:14] <KingOfSalt420> weres the link
#395 [08:14] <Link_jon> if you have a antivirus scan the mods with... hi
#396 [08:14] <Zainyzach> ??> xOnePotz_ av/adwcleaner
#397 [08:14] <Absol> xOnePotz_: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#398 [08:14] <Absol> xOnePotz_: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#399 [08:15] <Zainyzach> ??> KingOfSalt420 account/trans-id/lost
#400 [08:15] <Absol> KingOfSalt420: If you have lost your transaction ID, you will need to follow the steps for the payment provider you used.
#401 [08:15] <Absol> KingOfSalt420: Paypal: ?? account/trans-id/paypal | Skrill (mid-2011 through November 2013): ?? account/trans-id/skrill | Braintree (since December 2013): ?? account/trans-id/braintree | Gift code: ?? account/trans-id/giftcode
#402 [08:15] <Zainyzach> Follow those steps KingOfSalt420
#403 [08:15] <GreyVulpine> What steps, Zainyzach? Did he use Paypal? Skrill? Braintree? a giftcode?
#404 [08:15] <GreyVulpine> When did he buy minecraft?
#405 [08:16] <Zainyzach> Wich one?
#406 [08:16] <GreyVulpine> Exactly.
#407 [08:16] <KingOfSalt420> i used credit card
#408 [08:16] <Zainyzach> I am helping two at once?
#409 [08:16] <GreyVulpine> KingOfSalt420 - When did you purchase minecraft?
#410 [08:16] <KingOfSalt420> a few years ago in november or october
#411 [08:17] <GreyVulpine> KingOfSalt420 - So, following: https://help.mojang.com/customer/portal/articles/361380-what-is-a-transaction-id- -- It would have been through Braintree. Contact Mojang Support through:
#412 [08:17] <GreyVulpine> KingOfSalt420 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#413 [08:17] <Link_jon> might not be mojang account if its back that far
#414 [08:17] <GreyVulpine> KingOfSalt420 - Include the type of card you used, the last 4 digits, the name of the card holder, and the date of purchase and expiration date of the card
#415 [08:18] <KingOfSalt420> ok
#416 [08:18] <Link_jon> Grey can it be my turn now?
#417 [08:18] <KingOfSalt420> funny that a mail bugg causes so much shit
#418 [08:18] <Absol> KingOfSalt420: Please keep it civil
#419 [08:18] <GreyVulpine> Go ahead
#420 [08:18] <Link_jon> *copy paste* im trying to load up minecraft on an OSX... download the 16x16.png fails. for modded OR vanilla. i dont really know how to make the system files acessable, but changing the directory fixes that. i went to the site of the download to see if i could insert the file.into MC buutt it game me the same error code: ERR_EMPTY_RESPONSE
#421 [08:18] <Zainyzach> GreyVulpine am I doing good?
#422 [08:19] <Zainyzach> Link_jon - is there a crash report/
#423 [08:19] <Zainyzach> ?*
#424 [08:19] * TheDerpyDerpling [webchat@c-73-214-118-147.hsd1.pa.comcast.net] has joined #minecrafthelp
#425 [08:19] * TheDerpyDerpling [webchat@c-73-214-118-147.hsd1.pa.comcast.net] has joined #minecrafthelp
#426 [08:19] * TheDerpyDerpling [webchat@c-73-214-118-147.hsd1.pa.comcast.net] has left #minecrafthelp
#427 [08:19] <GreyVulpine> Link_jon - Head to your minecraft folder, delete everything there, then try running minecraft again
#428 [08:19] <Link_jon> ithere might be- want me to pastebin it?
#429 [08:19] <Zainyzach> Yes please
#430 [08:21] <KingOfSalt420> quick question
#431 [08:22] <GreyVulpine> quick answer
#432 [08:22] <Zainyzach> KingOfSalt420?
#433 [08:22] <KingOfSalt420> can i edidt my sent support ticket
#434 [08:22] <GreyVulpine> No
#435 [08:22] <KingOfSalt420> ,,,
#436 [08:22] <KingOfSalt420> ty
#437 [08:23] <Link_jon> also im using about 5 different .minecraft folders... and also i cant go to the real minecraft folder in application support. OSX
#438 [08:23] <GreyVulpine> And why can't you go to the real minecraft folder?
#439 [08:23] <Link_jon> i dont know how. literally
#440 [08:23] <GreyVulpine> Link_jon - Press your Command+shift+g keys to bring up the Go to Folder prompt. There, type in exactly: ~/Library/Application Support/minecraft and press enter.
#441 [08:24] <Link_jon> ok
#442 [08:24] <Zainyzach> GreyVulpine - what do you mean?
#443 [08:24] <Link_jon> ehh i think i know what i need to do...
#444 [08:26] * Rob_ [webchat@c211-31-46-209.rochd5.qld.optusnet.com.au] has joined #minecrafthelp
#445 [08:26] <Rob_> Hello I have a code and its taking so long to validate
#446 [08:26] <Zainyzach> What code/
#447 [08:27] <Rob_> Redeem gift code
#448 [08:27] <Rob_> brought from g2a
#449 [08:27] <Rob_> please
#450 [08:27] <Rob_> help me
#451 [08:27] <GreyVulpine> Rob_ - There's nothing we can do about it here, wait, try again later
#452 [08:27] <Zainyzach> Yes
#453 [08:27] <Rob_> But i need you guys! I really need to play Minecraft
#454 [08:27] <GreyVulpine> We cannot help you with that here. Also, G2A is known to sell faulty gift codes.
#455 [08:28] <Rob_> Oh my lor
#456 [08:28] <Rob_> I have been scammed!
#457 [08:28] <Rob_> Reported
#458 [08:28] <Zainyzach> ??> Rob_ account/payment/gift-codes
#459 [08:28] <Absol> Rob_: Gift Codes purchases are currently disabled in the US. There is no ETA when this feature will become available again.
#460 [08:28] <Absol> Rob_: To purchase a gift code, buy a physical Minecraft gift card at a store near you: http://minecraft.net/prepaid
#461 [08:28] <KingOfSalt420> lol
#462 [08:28] <Zainyzach> Wait
#463 [08:28] <GreyVulpine> Zainyzach - That has nothing to do with this
#464 [08:28] <Zainyzach> you where scammed
#465 [08:28] <Zainyzach> He was scammed
#466 [08:29] <Rob_> Ill have to call the police on him!
#467 [08:29] <Zainyzach> ??> Rob_ account/payment/scam
#468 [08:29] <Absol> Rob_: If you bought a gift code from anywhere but mojang.com or Amazon, it is quite likely a scam. Mojang does not give out discounts for purchasing gift codes so there is absolutely no profit to be made. Additionally, it is against the Minecraft EULA for accounts to be resold; buying accounts online means that you risk your account being terminated.
#469 [08:29] <Absol> Rob_: DO NOT purchase Minecraft from any sites other than minecraft.net, mojang.com or Amazon. Mojang is NOT responsible for payments not made directly to Mojang. See http://is.gd/Xxfrwj for more information.
#470 [08:29] <Link_jon> dat sucks. "i want my money back"
#471 [08:29] <KingOfSalt420> y not Absol?
#472 [08:30] <GreyVulpine> Selling gift codes through 3rd party sites has been known to be a scam for many years now
#473 [08:30] <Zainyzach> Guys please dont mess around, do you really want a refund Link_join?
#474 [08:30] <KingOfSalt420> i know a friend who did it and i was a 22$ save xD
#475 [08:30] <Link_jon> no....
#476 [08:30] <Zainyzach> Then dont mess around here please
#477 [08:30] <Link_jon> i love my minecraft.. its awesome
#478 [08:30] <KingOfSalt420> if i loose my mc acc i lost 200$+ ...
#479 [08:30] <Zainyzach> I was about to send you the refund policy
#480 [08:31] <GreyVulpine> KingOfSalt420 - We've had too many people pass through here, complaining that they purchased minecraft for cheaper, and now lost access to their 'discounted' account
#481 [08:31] <Link_jon> ,,,, Also.... lel but Also i am currently load minecraft
#482 [08:31] * Apollo [webchat@05430be8.skybroadband.com] has joined #minecrafthelp
#483 [08:31] <Rob_> This brings me great sadness
#484 [08:31] <Rob_> That I was scammed
#485 [08:31] <Link_jon> ERR_EMPTY_RESPONSE yup same thing
#486 [08:31] <Rob_> I used my mothers credit card for this
#487 [08:32] * Apollo is now known as Guest33123
#488 [08:32] <Zainyzach> Where you really scammed
#489 [08:32] * Rob_ [webchat@c211-31-46-209.rochd5.qld.optusnet.com.au] has quit. (Quit: Web client closed)
#490 [08:32] <Zainyzach> Did you buy it not on the offical minecraft site?
#491 [08:32] <Guest33123> my minecraft always says "game crashed" unexpected error. how can I fix this?
#492 [08:32] <GreyVulpine> Didn't you read it above? He bought it from G2A
#493 [08:33] <Zainyzach> Guest33123 is there a crash report/
#494 [08:33] <Guest33123> yes
#495 [08:33] <Zainyzach> Guest33123 , please put the crash report here https://paste.ubuntu.com/ , once put in press paste then send us the url
#496 [08:33] <Link_jon> kinda figured..... i go to the website and i get this same error. minecraft never actually loads so there isnt a crash report. because "nothing" cannot do something
#497 [08:33] <Guest33123> okay thanks
#498 [08:34] * Guest33123 [webchat@05430be8.skybroadband.com] has quit. (Client Quit)
#499 [08:35] <Link_jon> so... when i try to launch minecraft, its the same error. 1.12.2, default directory
#500 [08:36] <Zainyzach> Please put the crash report here https://paste.ubuntu.com/
#501 [08:36] <Zainyzach> If there is one
#502 [08:36] <Link_jon> no, Minecraft never gets the chance to start, so it cant really crash... there is not a crash report
#503 [08:37] <Zainyzach> That happend with me when minecraft would attempt to start but failes there usally is always a reason for minecraft to fail so that means there might be a crash report
#504 [08:37] <Link_jon> https://paste.ubuntu.com/26332523/
#505 [08:38] <Link_jon> this is what the launcher says to you
#506 [08:38] <Link_jon> i know the why, i just need the "how do i get that stupid file onto my computer?"
#507 [08:39] <Zainyzach> hmm have you reccently been downloading mods or hacks?
#508 [08:39] <Zainyzach> Be turthful
#509 [08:39] <Link_jon> \yeah
#510 [08:39] <Zainyzach> you might have malware
#511 [08:39] <Link_jon> i have a modpack on a flashdrive
#512 [08:39] <Link_jon> ... two of them
#513 [08:40] <Link_jon> i attempted to copy the mod and config file to two different .minecraft folders
#514 [08:40] <Zainyzach> ??> Link_jon av/adwcleaner
#515 [08:40] <Absol> Link_jon: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#516 [08:40] <Absol> Link_jon: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#517 [08:41] <Link_jon> thats why i have 5 differnt .minecraft files...
#518 [08:41] <Zainyzach> Please just scan your cumputer and check for malwar
#519 [08:41] <Zainyzach> malware*
#520 [08:41] <Link_jon> i cant
#521 [08:41] <Zainyzach> Why?
#522 [08:41] <Link_jon> thats an exe file :P
#523 [08:42] <Link_jon> ii am on an OSX.... and on that page there dosnt seem to be a link for that...
#524 [08:42] <Link_jon> OSX = Mac
#525 [08:43] <Zainyzach> I know that
#526 [08:43] <Zainyzach> I am using one two
#527 [08:43] <Zainyzach> to*
#528 [08:44] <KingOfSalt420> oh ok @Greyvulpine but how can ur acc get lost when u migrate it
#529 [08:44] <Zainyzach> Wait I have a anti virus for him
#530 [08:45] <Link_jon> i didnt know.... i know now i geuss. but basicaly ima need a .app or .jar ....
#531 [08:45] <Link_jon> urg. thats things about macs....* rant rant rant*
#532 [08:46] <Zainyzach> Go to antivirus-sentinel-pro.en.softonic.com/mac
#533 [08:46] <Link_jon> also it shouldnt be lost when you migrate it. you just need to use the Mojang credintails now (email then password)
#534 [08:46] <Zainyzach> Wait
#535 [08:47] <Zainyzach> go there
#536 [08:47] <GreyVulpine> Why are you sending people to a paid-for antivirus site for macs?
#537 [08:48] <Zainyzach> Oh thats paid?
#538 [08:48] <Zainyzach> I did not know because mac downloaded it for me for free
#539 [08:48] <GreyVulpine> First paragraph: Why spend lots of money on two maybe three software to achieve malware, adware and network protection when you can simply buy Sentinel for a bargain price of 9.99 $.
#540 [08:49] <Link_jon> http://securityfocus.eu/?reqp=1&reqr= . this is where i go
#541 [08:49] <Zainyzach> Willl that site scan your cumputer
#542 [08:50] <Link_jon> ... click on it.... NO
#543 [08:50] <Zainyzach> We need to know if you have a virus on your computer
#544 [08:50] <Link_jon> its usless
#545 [08:50] <Link_jon> i wouldnt be to surprised.
#546 [08:51] <Zainyzach> can you do command shift and look up mackeeper that is the main virus people have
#547 [08:52] <Zainyzach> command space *
#548 [08:53] <Link_jon> ok im grabbing malaware bytes (you do relize i had this problem long before i put mods onto this computer right?)
#549 [08:53] <Zainyzach> Oh..
#550 [08:54] <Link_jon> acctually the old launcher gives me this error...
#551 [08:54] <Link_jon> ... legacy.dmg
#552 [08:54] <Zainyzach> The minecraft old laucnher/
#553 [08:55] <Link_jon> https://pastebin.com/FkMLFxW0
#554 [08:57] <Zainyzach> Try and get the new laucnher?
#555 [08:57] <Link_jon> but with that failed download, i could download it.... with chrome... and i just didnt know where to put it
#556 [08:57] <Link_jon> new launcher gives me the first error i mention
#557 [08:57] <Link_jon> ed
#558 [08:58] <GreyVulpine> Ah, this error's usually due to some sort of security software on the computer blocking minecraft's launcher from connecting and downloading files correctly
#559 [08:58] <Link_jon> but
#560 [08:58] <Link_jon> my firewall is of
#561 [08:58] <Link_jon> and i dont have an antivirus....
#562 [08:58] <KingOfSalt420> back another question
#563 [08:59] <Link_jon> lel i have malabytes ready to be loaded but im not sure
#564 [08:59] <GreyVulpine> Check again. many firewalls that are turned 'off', aren't actually off fully. Antimalware can block files as well
#565 [08:59] <KingOfSalt420> i got the datas of the card and when i bougth mc but idk if you need the expire date of the old card or of the new one?
#566 [08:59] <GreyVulpine> KingOfSalt420 - Of the card that you originally used to purchase minecraft with
#567 [09:00] <Link_jon> dude thie mac is new. it has some steam games, 150 minecraft mods from the flashdrive, and JAVA 9 and JDK 6
#568 [09:01] <KingOfSalt420> its the same card nubmer but idk the old expire date
#569 [09:04] <Link_jon> ugh. will my problem ever be solvable? (ive been tring to find an answer sence last night
#570 [09:04] <Link_jon> all night
#571 [09:05] <GreyVulpine> It is. I've told you the current known causes of that error
#572 [09:07] <Link_jon> yeah. firewalls. is the mac firewall by default do strang things to mc? like this thing
#573 [09:08] <GreyVulpine> Any firewall has the ability to do this
#574 [09:08] <Link_jon> ugh. and its allready off... this will be fun... AFK!
#575 [09:09] <KingOfSalt420> its the same card nubmer but idk the old expire date
#576 [09:11] <Link_jon> https://pastebin.com/C1aicrQD
#577 [09:11] <Link_jon> thisgoes down in the history books
#578 [09:12] <Link_jon> ITS FIXED! (thank thank thank thank thank)
#579 [09:12] <Link_jon> nvm
#580 [09:13] <Link_jon> ok so how do i fix this....ERR_EMPTY_RESPONSE because if i load the page its trying to download from i get the same error
#581 [09:14] <GreyVulpine> So. How this works is that the game you download from the website is just the launcher. It doesn't actually download the game files until you log into the launcher with a valid username/password
#582 [09:14] <Link_jon> yeah i know.
#583 [09:14] <GreyVulpine> If, for any reason, that launcher cannot connect to the servers that allow it to download the game files, it'll throw up those types of errors
#584 [09:15] <GreyVulpine> Your specific error, has to do with something on your computer blocking SSL connections, which typically is caused by antivirus/firewall/antimalware software
#585 [09:15] <Link_jon> SSL got it
#586 [09:17] <Link_jon> instant fail* i cant find SSL.... DHCP, DNS, TCP, WINS, and *shiver* DSL(dial up internet) *shiver*
#587 [09:19] <Link_jon> ... Hi?... i hope i didnt kill everyone with stupid level internet...
#588 [09:23] * e_l1997 [~quassel@2.68.10.19.mobile.tre.se] has joined #minecrafthelp
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#591 [09:24] <flameofcookie> hello
#592 [09:24] <flameofcookie> hello
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#594 [09:27] * aseel123 [webchat@ip-178-202-190-77.hsi09.unitymediagroup.de] has joined #minecrafthelp
#595 [09:28] <aseel123> i cant open the version 1.12.2 the game tells me this Unable to save download. icechime.ogg
#596 [09:29] <aseel123> can anyone pls help me ???
#597 [09:32] * iikxngevie [webchat@ip24-253-0-104.lv.lv.cox.net] has joined #minecrafthelp
#598 [09:32] <aseel123> hi
#599 [09:32] <aseel123> i cant open the version 1.12.2 the game tells me this Unable to save download. icechime.ogg
#600 [09:32] <aseel123> can anyone pls help me ???
#601 [09:33] * honigbluetentee [webchat@aftr-95-222-28-91.unity-media.net] has joined #minecrafthelp
#602 [09:33] <iikxngevie> Excuse me um , so i was here a few hours ago......... i tried still deleting asset and inside the asset but it still showed "Error :("
#603 [09:34] <iikxngevie> could you please help me? :(
#604 [09:34] * honigbluetentee [webchat@aftr-95-222-28-91.unity-media.net] has quit. (Client Quit)
#605 [09:35] <iikxngevie> Excuse me um , so i was here a few hours ago......... i tried still deleting asset and inside the asset but it still showed "Error :("
#606 [09:35] <iikxngevie> please somebody help! D:
#607 [09:36] * ttnett02 [webchat@78.160.172.109] has joined #minecrafthelp
#608 [09:37] <ttnett02> merhaba
#609 [09:37] <ttnett02> oyuna girişte
#610 [09:37] <ttnett02> Java runtime bulunamadı. Hata ayrıntıları: Sistem belirtilen yolu bulam�yor Dosyanın diskteki adı: javaw.exe Yol: C:/Program Files\Java\jre1.8.0_131\bin\javaw.exe Bulunmakta: false
#611 [09:38] <iikxngevie> Hi um can you help with this error problem because i tried doing what mattym told me to do but i didn't work PLEASE HELP ME! D:
#612 [09:38] <ttnett02> hatası alıyorum yardım edermisiniz.
#613 [09:38] <iikxngevie> It*
#614 [09:39] <ttnett02> baran
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#618 [09:45] * tonivallecano [webchat@62.112.78.188.dynamic.jazztel.es] has joined #minecrafthelp
#619 [09:45] <iikxngevie> Hi um , i was a here a few hours getting helped by someone and i tried doing what they told me to do but it didn't work can someone please help me, because i'm totally lost! D: "Btw the problem is a error sign" Thank you!
#620 [09:46] <tonivallecano> hi
#621 [09:47] <Zainyzach> hi
#622 [09:47] <tonivallecano> I got a problem with Minecraft realms, i'd like to change my skin but once i do it i can only see it on single player. When i get into the multiplayer server i can see other's skin but not mine one. Hope you can help me. Thanks!
#623 [09:47] <Zainyzach> So you would like toi change your skin correct?
#624 [09:47] <tonivallecano> Yay
#625 [09:48] <Zainyzach> ??> tonivallecano account/skin/upload
#626 [09:48] <Absol> tonivallecano: Try remote skin upload. Upload a skin using a site like imgur.com and then use this URL to point it (replace last part with imgur url to image): http://www.minecraft.net/skin/remote.jsp?url=UrlToSkinFile
#627 [09:48] <iikxngevie> I'm totally lost :(
#628 [09:49] <tonivallecano> lets see if that works, thx guys
#629 [09:49] <iikxngevie> i can't fix this error problem 1
#630 [09:49] <Zainyzach> SO please eplain to me what happens
#631 [09:49] <Zainyzach> explain*
#632 [09:51] <Zainyzach> Hello
#633 [09:51] <iikxngevie> Can someone please help me with a error problem i searched up byte fence in the "control panel" but it didn't show up :[ and i'm very lost now please can someone help :*(
#634 [09:51] <Zainyzach> I can
#635 [09:51] <Zainyzach> But
#636 [09:52] <Zainyzach> ??> iikxngevie ask/wtf
#637 [09:52] <Absol> iikxngevie: Please form your question in the form of a question. Whatever you just said was unclear.
#638 [09:52] * rysn [webchat@c-71-224-207-142.hsd1.pa.comcast.net] has joined #minecrafthelp
#639 [09:53] <tonivallecano> @Absol i replaced already the "urltoskinfile" and i intrduced it into the web browser but nothing happened, it appeared smth like "was not possible to fin this website" or 404 error
#640 [09:53] <rysn> When i try to open minecraft it says un able to locate the java runtie
#641 [09:53] <rysn> runtime*
#642 [09:53] <Zainyzach> Please dont @absol he is not a real person and also dont use @s here
#643 [09:54] <rysn> what?
#644 [09:54] <Zainyzach> absol is not real
#645 [09:54] <Zainyzach> he is a bot
#646 [09:54] <iikxngevie> ok so, i tried.. downloading minecraft... and I pressed the latest version button but then it showed "Error :(" and i tried finding out what the problem was.. but i ruined it all ....
#647 [09:55] <tonivallecano> well anyway
#648 [09:55] <tonivallecano> i did what he said
#649 [09:55] <tonivallecano> but the problem still there
#650 [09:55] <rysn> it says unable to locate java runtime
#651 [09:56] <Zainyzach> Open up minecraft and press play. after you do this the error will show up and it will say somthing about a crash report. Please put the crash report here and then press paste https://paste.ubuntu.com/ after you press paste send the url in this chat
#652 [09:56] <Zainyzach> iikxngevie that was fpor you
#653 [09:56] <iikxngevie> ok
#654 [09:56] <Zainyzach> rysn does minecraft vcrash
#655 [09:56] * rysn [webchat@c-71-224-207-142.hsd1.pa.comcast.net] has quit. (Client Quit)
#656 [09:56] <Zainyzach> d rysn does minecraft crash?*
#657 [09:57] <iikxngevie> wait so i have to click show more details...
#658 [09:57] <Zainyzach> Correct
#659 [09:57] <iikxngevie> https://paste.ubuntu.com/26332902/
#660 [09:58] <Zainyzach> have you been downloading mods reccently/
#661 [09:58] <iikxngevie> ahuh...........................
#662 [09:58] <iikxngevie> wait What?
#663 [09:59] <Zainyzach> Have you been downloading mods or hacks reccently?
#664 [09:59] <iikxngevie> no
#665 [09:59] <iikxngevie> IDK HOW TO EVEN DO THAT
#666 [09:59] <Zainyzach> I might have to try team viewer with you
#667 [10:00] <iikxngevie> i only download the "furniture mod"
#668 [10:00] <Zainyzach> Do you want to check if you have any virus?
#669 [10:00] <iikxngevie> is that a problem?
#670 [10:00] <iikxngevie> i have no virus...!
#671 [10:01] <Zainyzach> Ok lets see what the problem is
#672 [10:01] <Zainyzach> I will go on team viewer
#673 [10:01] <Zainyzach> let me tell you about it
#674 [10:01] <iikxngevie> ok i talked with this guy called mattym and he told me what to do.....
#675 [10:01] <Zainyzach> Did it work?
#676 [10:01] <iikxngevie> no :(
#677 [10:01] <Zainyzach> Ok lets see team viewer
#678 [10:01] <Zainyzach> ??> iikxngevie tools/teamviewer
#679 [10:01] <Absol> iikxngevie: Teamviewer is a remote access software, which enables other people to, with your permission, access your computer remotely and attempt to perform troubleshooting and diagnostics.
#680 [10:02] <Absol> iikxngevie: Teamviewer's website is here: http://www.teamviewer.com/en/index.aspx
#681 [10:02] * busterlonghead [webchat@208.103.236.167] has joined #minecrafthelp
#682 [10:02] <Zainyzach> ??> iikxngevie tools/teamviewer/quick-support
#683 [10:02] <Absol> iikxngevie: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: download.teamviewer.com/download/TeamViewerQS_en.exe
#684 [10:02] <Absol> iikxngevie: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#685 [10:02] <Absol> iikxngevie: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#686 [10:02] * busterlonghead [webchat@208.103.236.167] has left #minecrafthelp
#687 [10:03] <iikxngevie> what scares me what i don't know if i trust anyone but im downloading team viewer and its making me scared...
#688 [10:03] <iikxngevie> it opened up
#689 [10:03] <Zainyzach> You can check this site is run by volunteers so yes some people may do stuff that they are not meant to
#690 [10:03] <Zainyzach> I am new around here so I dont know alot
#691 [10:04] <Zainyzach> so I somtimes do make mistakes on what command to choose to help
#692 [10:04] <Zainyzach> but this site is trusted by minecraft
#693 [10:04] <iikxngevie> .-. oh gosh .-.
#694 [10:04] <Zainyzach> Want to see if I can get somthing else for you/?
#695 [10:04] <iikxngevie> i'm nervous now..
#696 [10:04] <iikxngevie> yea
#697 [10:04] <Zainyzach> Ok.
#698 [10:04] <iikxngevie> i want to talk to mattym again
#699 [10:06] <Zainyzach> She is not online
#700 [10:06] <iikxngevie> ok :/
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#702 [10:07] * addamii [webchat@108-77-84-176.lightspeed.rlghnc.sbcglobal.net] has quit. (Client Quit)
#703 [10:07] <iikxngevie> ok i'm allowed to trust you now .-.
#704 [10:07] <Zainyzach> Are you able to play minecraft not on fforge?
#705 [10:07] <iikxngevie> ok i will tell you how i installed the mod
#706 [10:07] <iikxngevie> i was on a diff laptop
#707 [10:07] <Zainyzach> No
#708 [10:08] <Zainyzach> no
#709 [10:08] <Zainyzach> I know how
#710 [10:08] <iikxngevie> what!
#711 [10:08] <iikxngevie> .-.
#712 [10:08] <Zainyzach> Try using minecraft without forge
#713 [10:08] <iikxngevie> Ekk how do i do that ... its not even installed in the pc....
#714 [10:09] <iikxngevie> do i delete a file or something
#715 [10:09] <Zainyzach> kk
#716 [10:09] <Zainyzach> I really cant understand what you are saying
#717 [10:09] <Zainyzach> please explain what happends when you press play
#718 [10:09] <iikxngevie> ok
#719 [10:11] <iikxngevie> so it says "Error :(" and it shows on the bottom of it "Unable to save download. break1.ogg
#720 [10:11] * techno156 [~techno156@14-201-37-16.static.tpgi.com.au] has quit. (Read error: Connection reset by peer)
#721 [10:11] <Zainyzach> What did mattym say to do>?
#722 [10:12] <iikxngevie> he said to "delete comodo and mcsafe and use avast"
#723 [10:12] * Mr_Courgy [webchat@ip5652f348.speed.planet.nl] has joined #minecrafthelp
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#725 [10:13] <Zainyzach> Do that please
#726 [10:13] <iikxngevie> "then he said to delete all the files in appdata but one file called saves"
#727 [10:13] <iikxngevie> i tried deleting assets but it won't let me
#728 [10:14] <Zainyzach> Force deleate it
#729 [10:14] <iikxngevie> How :(
#730 [10:14] <Zainyzach> I use mac I dont know sorry
#731 [10:14] <iikxngevie> do i need a tool or something?
#732 [10:14] <iikxngevie> i'm windows 10 :(
#733 [10:15] <Zainyzach> Are you able to wait?
#734 [10:15] <iikxngevie> yes im able to wait ! :D
#735 [10:15] <Zainyzach> Sorry for the incovineyence
#736 [10:16] <iikxngevie> its ok
#737 [10:16] <Zainyzach> Watch yt or somthing for a few min to hours
#738 [10:16] <iikxngevie> mk
#739 [10:16] <Zainyzach> Veary sorry
#740 [10:16] <iikxngevie> Its fine
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#743 [10:21] <IronResistance> Hello, I was hoping someone could help me out. I tried to connect to a server that my friends made and I got an error that says 'io.netty.channel.abstractchannel$annotatedconnectexception: connection refused: no further information'
#744 [10:22] <Zainyzach> Can you join any other games?
#745 [10:22] <IronResistance> Yeah i can join public servers
#746 [10:23] <Zainyzach> Then I think its somthing on your friends side
#747 [10:24] <IronResistance> Other people can join though, do you think he like hard banned me or something LUL
#748 [10:24] <Zainyzach> Maby banned
#749 [10:24] <Zainyzach> Idk
#750 [10:24] <Zainyzach> You may be banned
#751 [10:24] <Zainyzach> Atleat your minecraft works
#752 [10:25] <IronResistance> xD Yeah, its just that server
#753 [10:25] <IronResistance> Thanks for helping, Ill stay online incase anyone else knows something
#754 [10:25] <Zainyzach> k
#755 [10:29] <KingOfSalt420> its the same card nubmer but idk the old expire date
#756 [10:29] <KingOfSalt420> so what i do?
#757 [10:30] <GreyVulpine> KingOfSalt420 - Just tell Mojang that
#758 [10:31] <KingOfSalt420> okey
#759 [10:31] <KingOfSalt420> now iam ready for the mail xD
#760 [10:31] <KingOfSalt420> can you send me link to the page?
#761 [10:31] <Zainyzach> What mail
#762 [10:31] <Zainyzach> let me check
#763 [10:32] <Zainyzach> What mail?
#764 [10:32] <KingOfSalt420> to the mojang support
#765 [10:33] <Zainyzach> Verification emal?
#766 [10:34] <Zainyzach> ??> KingOfSalt420 account/send-email
#767 [10:34] <Absol> KingOfSalt420: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#768 [10:34] <Absol> KingOfSalt420: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#769 [10:35] <iikxngevie> just checking in ... so i don't miss anything that i need to know ;-;
#770 [10:35] <Zainyzach> kk
#771 [10:35] <Zainyzach> Sorry for the wait lik
#772 [10:36] <iikxngevie> it ok
#773 [10:37] <KingOfSalt420> ok ty
#774 [10:37] <Zainyzach> np
#775 [10:44] * don [webchat@c-174-56-78-241.hsd1.nm.comcast.net] has joined #minecrafthelp
#776 [10:44] <don> hi there
#777 [10:44] <don> can you help me how to enable my ability to chat
#778 [10:45] * don [webchat@c-174-56-78-241.hsd1.nm.comcast.net] has quit. (Client Quit)
#779 [10:45] <KingOfSalt420> ok
#780 [10:45] <KingOfSalt420> now i totally sent 4 mails lul
#781 [10:47] * K-4gaming [webchat@pool-70-106-227-131.clppva.fios.verizon.net] has joined #minecrafthelp
#782 [10:47] <K-4gaming> why can't I log into any servers on my iMac? I am able to on my ipad
#783 [10:48] <Zainyzach> Did you install mods on your mac?
#784 [10:48] <K-4gaming> no - how do I do that?
#785 [10:49] <Zainyzach> ok
#786 [10:49] <Zainyzach> Is there a crash report?
#787 [10:49] <K-4gaming> where would I find a crash report?
#788 [10:50] <iikxngevie> just checked in again
#789 [10:50] <Zainyzach> When you attempt to join the games on your mac what does it say?
#790 [10:52] <K-4gaming> I click on multiplayer and then I click on join server-- 2 servers appear and both say "can't connect to server"... and then on the bottom it says scanning for games on your local network and nothing connects
#791 [10:52] <Zainyzach> What are you trying to do?
#792 [10:53] <K-4gaming> trying to play multiplayer-
#793 [10:53] <Zainyzach> Is there a crash report?
#794 [10:53] <Zainyzach> ??
#795 [10:53] <Zainyzach> ??
#796 [10:54] <K-4gaming> where would I find a crash report?
#797 [10:54] <Zainyzach> When the game crashes there will be a crash report
#798 [10:54] <Zainyzach> show more detail
#799 [10:55] <K-4gaming> it hasn't crashed- it just can't find a server to connect to-
#800 [10:56] <K-4gaming> when I press cancel it takes me back to the home page- Single player, multiplayer, Minecraft realms, options, quit game
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#804 [10:56] <Zainyzach> Maby try and stay in the loding area for a bit
#805 [10:57] <K-4gaming> I tried for 40 min yesterday
#806 [10:57] <Zainyzach> hmmmm
#807 [10:57] <iikxngevie> Um zainy can i try doing what you can do to fix the error... because i just downloaded teamviewer...
#808 [10:57] <K-4gaming> when I connect on my iPad it finds a server within 10 seconds- and the iPad and iMac are side by side
#809 [10:57] <Zainyzach> I am alone here atm so I really cant help a lot because I am also new
#810 [10:57] <Zainyzach> I am very sorry
#811 [10:58] <Zainyzach> can you see if you can wait for staff to come back
#812 [10:58] <iikxngevie> ok fine .-.
#813 [10:59] <K-4gaming> FYI-- I'm on Minecraft 1.12.2 version
#814 [10:59] <Link_jon> .... Wait. are you using minecraft PE and JAVA editions?
#815 [10:59] <K-4gaming> java edition
#816 [11:00] <Link_jon> ... but how can an ipad run java edition?
#817 [11:00] <Link_jon> .... errr nvm- so the servers for PE and PC are differnt
#818 [11:00] <Zainyzach> no
#819 [11:00] <K-4gaming> OH the iPad is PE
#820 [11:00] <Link_jon> even the commen port is
#821 [11:01] <Link_jon> if ur using a PE (pocket edition) IP address to connect to a PC/JAVA server
#822 [11:01] <Link_jon> thats not gunna work
#823 [11:02] <K-4gaming> so I can't play with someone from my iMac who is playing on a iPad?
#824 [11:02] <Link_jon> PE and PC are currently not cross compatible.
#825 [11:02] <Link_jon> ... however windows 10 edition is more or less PE
#826 [11:02] <K-4gaming> and on the Java edition I can't play multiplayer?
#827 [11:02] <Link_jon> ? you can play multiplayer for the java edition
#828 [11:02] <Link_jon> you just need to find servers
#829 [11:03] <Link_jon> .... here try to connect to this:
#830 [11:03] <Link_jon> Hypixel.net
#831 [11:03] <Zainyzach> Try to connect to that
#832 [11:04] <K-4gaming> hypixel? is this a different game?
#833 [11:04] * KingOfSalt420 [webchat@178-82-66-157.dynamic.hispeed.ch] has quit. (Ping timeout: 180 seconds)
#834 [11:04] <Link_jon> through minecraft. that ip is a server for JAVA. side note -- Java uses a 25565 port. Ex 0.0.0.0:25565
#835 [11:04] <Link_jon> also no, hypixel isnt a different game. its abunch of minigames
#836 [11:05] <Link_jon> you connected?
#837 [11:05] <iikxngevie> is anyone available??? to help me yet .-.
#838 [11:05] <K-4gaming> not yet...so I click multiplayer and then the server is Hypixel.net??
#839 [11:06] <Link_jon> yes, click "add server" and the IP address is hypixel.net
#840 [11:07] <Link_jon> if you connect, achivement get: servers.
#841 [11:08] <iikxngevie> i literally stayed up waiting for someone to help me .-. but i'm fine with it
#842 [11:08] * Zainyzach [webchat@CPE788df7eaa301-CM788df7eaa300.cpe.net.cable.rogers.com] has quit. (Ping timeout: 180 seconds)
#843 [11:09] <Link_jon> also, you could just google "minecraft server list" to find server lists ( iik i cant even help with that :/)
#844 [11:09] <iikxngevie> Link are you available to help me?
#845 [11:10] <Link_jon> ... its community run. im still kinda hoping someone else has answers for me (lel) but i might... if its more twoards random things for the minecraft client
#846 [11:11] <Link_jon> ... wait. im scrolling up.. and its still kinda hard to figure out ur problem
#847 [11:11] <iikxngevie> Its and error problem.....
#848 [11:12] <Link_jon> mk.. whats the error and how did you get there *equips google*
#849 [11:12] <K-4gaming> BINGO!!~!~!
#850 [11:12] * zainyzach [webchat@CPE788df7eaa301-CM788df7eaa300.cpe.net.cable.rogers.com] has joined #minecrafthelp
#851 [11:12] <Link_jon> K-4 it worked?
#852 [11:12] <K-4gaming> it did!!!!!
#853 [11:12] <zainyzach> Link are you a staff
#854 [11:13] <zainyzach> THANKS GOD!!!!!! :P A staff to help me
#855 [11:13] <K-4gaming> THANKS!!!!
#856 [11:13] <iikxngevie> ok so yesterday i download minecraft.. i went to the launcher and it loaded up and i pressed play and it showed "Error :(
#857 [11:13] <iikxngevie> "
#858 [11:13] <Link_jon> ok... you can look up "minecraft server list" to find more servers to play on...
#859 [11:14] <Link_jon> Zain... not really im just here. now.iik...... whats the discription of the error
#860 [11:14] <K-4gaming> while on this Hypixel.net server (java edition) can I play multiplayer with someone on Minecraft PE
#861 [11:15] <Link_jon> no, they arnt cross compatible
#862 [11:15] <Link_jon> ... yet.... probably.... not (maybe)
#863 [11:15] <iikxngevie> wait you need more info of what it said....
#864 [11:15] <Link_jon> yeah. i need to know what the error was :P
#865 [11:16] <iikxngevie> k
#866 [11:16] <K-4gaming> is there a PE version for an iMac or is PE only for portable devices?
#867 [11:16] <iikxngevie> under the error sign was "Unable to save download. break1.ogg"
#868 [11:17] <Link_jon> .... Zain you here?
#869 [11:17] <Link_jon> hmm is minecraft allowed to edit files?
#870 [11:18] <Link_jon> and i dont think so? unless you use an emulator
#871 [11:18] <iikxngevie> idk ekkk im not good with laptops............
#872 [11:19] <Link_jon> laptop are the same thing as desktops. more portable tho... erm unless are you on a mac/OSX
#873 [11:19] <K-4gaming> I'm on a Mac/os
#874 [11:19] <iikxngevie> i'm on windows 10....... is that bad......................................................
#875 [11:20] <Link_jon> no not really. just mac is extreamly different than windows version of code.
#876 [11:20] <iikxngevie> ekkk
#877 [11:20] <iikxngevie> are you still able to help me doe ;-;
#878 [11:20] <Link_jon> whitch gets annoying. yeah
#879 [11:20] <iikxngevie> ok
#880 [11:21] <K-4gaming> thanks again.... signing off- it works!
#881 [11:21] <Link_jon> ... give me five seconds *google*
#882 [11:21] <Link_jon> ok
#883 [11:21] <Link_jon> ok
#884 [11:21] * K-4gaming [webchat@pool-70-106-227-131.clppva.fios.verizon.net] has left #minecrafthelp
#885 [11:22] <iikxngevie> ok so what am i supposed to do...?
#886 [11:22] <Link_jon> watch more yt for about 30 sec
#887 [11:22] <iikxngevie> ok
#888 [11:23] <Link_jon> have minecraft blocked by firewall or antivirus
#889 [11:24] <Link_jon> .... ermm *do you*
#890 [11:25] <iikxngevie> i don't think so because...
#891 [11:25] <iikxngevie> i was told to delete comodo or mcsafe..
#892 [11:25] <iikxngevie> *and
#893 [11:25] <Link_jon> do you have an antivirus?
#894 [11:26] <Link_jon> if you do, make an exeption for minecraft
#895 [11:26] <Link_jon> or just turn it of then update
#896 [11:27] <iikxngevie> i was told
#897 [11:27] <iikxngevie> to use
#898 [11:27] <iikxngevie> atvast
#899 [11:27] <iikxngevie> um..
#900 [11:27] <iikxngevie> ok
#901 [11:28] <Link_jon> yeah. that sometimes has its problems to... go turn it of, download MC then turn it back on and hope it works
#902 [11:28] <Link_jon> because im not sure anymore...
#903 [11:28] <iikxngevie> ok
#904 [11:29] <iikxngevie> i have to reinstall mcsafe?
#905 [11:30] <Link_jon> ? no just turn off antivirus (trry to aviod downloading other things while this happens) update the launcher, then turn it on
#906 [11:30] <iikxngevie> ok
#907 [11:30] <iikxngevie> still doesn't work ekk
#908 [11:30] <iikxngevie> i disconnected it
#909 [11:30] * FMK [webchat@host217-44-237-178.range217-44.btcentralplus.com] has joined #minecrafthelp
#910 [11:30] <iikxngevie> and i went to laucher.
#911 [11:31] <iikxngevie> and pressed play
#912 [11:31] <iikxngevie> and it showed the same error message
#913 [11:31] <Link_jon> is the error different?
#914 [11:31] <iikxngevie> no
#915 [11:32] <iikxngevie> something is super wrong ekk!
#916 [11:32] <Link_jon> humm. you will need someone better than me...
#917 [11:32] <iikxngevie> ok...
#918 [11:32] <Link_jon> sorry
#919 [11:32] <iikxngevie> its ok.
#920 [11:33] <FMK> hi on the launcher my Minecraft says it's undable to save download. Icon_16x16, why is it doing it?
#921 [11:33] <Link_jon> fum
#922 [11:33] <Link_jon> same error different person. humm.
#923 [11:34] <iikxngevie> it shows a diff message
#924 [11:34] <iikxngevie> mine says
#925 [11:34] <iikxngevie> break1.oog
#926 [11:34] <Link_jon> .... can you two ...humm.. lemmie see
#927 [11:34] <iikxngevie> his says something diff
#928 [11:34] <iikxngevie> i said it wrong EKKKKKKKKKK
#929 [11:35] <iikxngevie> break1.ogg
#930 [11:35] <Link_jon> https://paste.ubuntu.com/ can you two either paste your errors one this site or pastebin?
#931 [11:35] <iikxngevie> ok
#932 [11:35] <Link_jon> the full thing
#933 [11:36] <iikxngevie> https://paste.ubuntu.com/26333596/
#934 [11:36] <FMK> https://paste.ubuntu.com/26333595/
#935 [11:37] <Link_jon> lel
#936 [11:37] <iikxngevie> .-. whats wrong
#937 [11:37] * TaVQzsu0xovUDLth [webchat@170-54-93-178.pool.ukrtel.net] has joined #minecrafthelp
#938 [11:37] * TaVQzsu0xovUDLth [webchat@170-54-93-178.pool.ukrtel.net] has quit. (Client Quit)
#939 [11:38] <iikxngevie> ???
#940 [11:39] <iikxngevie> so what seems to be the problem Link....?
#941 [11:39] <Link_jon> Users\user\AppData\Roaming\.minecraft\assets\objects\bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a
#942 [11:40] <Link_jon> try going to that file FMK
#943 [11:40] <iikxngevie> wat?
#944 [11:40] <iikxngevie> .-.
#945 [11:40] <iikxngevie> ok
#946 [11:40] <iikxngevie> so what about me did i do something dumb -.-
#947 [11:40] <Link_jon> iik
#948 [11:41] <Link_jon> you need to go to this one
#949 [11:41] <Link_jon> Users\user\AppData\Roaming\.minecraft\assets\objects\d3/d39e91b93f8e7eb31776e65e9788a0ab2c9b32c3
#950 [11:41] <iikxngevie> what file do i search it from
#951 [11:42] <Link_jon> hmmm. do the Window key and R
#952 [11:42] <Link_jon> same time
#953 [11:42] <iikxngevie> ok
#954 [11:42] <FMK> theirs nothing in the bd file
#955 [11:42] <iikxngevie> ???
#956 [11:42] <iikxngevie> what file doeee???
#957 [11:42] <iikxngevie> i'm confused .-.
#958 [11:43] <Link_jon> and then shove that text there. exept make it your user name for the "user"
#959 [11:43] <iikxngevie> ok
#960 [11:43] <iikxngevie> wait so i go to app data???
#961 [11:43] <Link_jon> FMK you need to put a receiving file
#962 [11:43] <Link_jon> yes
#963 [11:44] <Link_jon> FMK make this file exist: bdf48ef6b5d0d23bbb02e17d04865216179f510a
#964 [11:44] <Link_jon> folder
#965 [11:44] <Link_jon> you should be able to copy/paste
#966 [11:45] <Link_jon> iik yes you need to go to appdata
#967 [11:45] <Link_jon> ... or really get to that folder location
#968 [11:46] <iikxngevie> .-.
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#970 [11:46] * enderdan120 [webchat@50.108.224.173] has joined #minecrafthelp
#971 [11:46] <enderdan120> can i have help
#972 [11:46] * povi228 [webchat@5.164.33.206] has joined #minecrafthelp
#973 [11:47] <Link_jon> probably
#974 [11:47] <enderdan120> it says it cant connect to server when i try and sign in
#975 [11:47] <enderdan120> why?
#976 [11:47] <iikxngevie> waiiiiittttttttttttt
#977 [11:47] <iikxngevie> i put minecraft user?
#978 [11:47] <Link_jon> iik your on windows 10 right? use cortna to search
#979 [11:47] <iikxngevie> or the pc name
#980 [11:47] <Link_jon> no, the pc name
#981 [11:47] <iikxngevie> Ok..
#982 [11:47] <enderdan120> i am confused?
#983 [11:47] <Link_jon> ok
#984 [11:48] <JaydenS> My account was hacked and name was changed, is there anyway to change the account name without waiting the timer?
#985 [11:48] <Link_jon> ender. does it give an here?
#986 [11:48] <enderdan120> a what?
#987 [11:48] <Link_jon> Jayden I cant help you
#988 [11:48] <Link_jon> *error*
#989 [11:48] <enderdan120> no
#990 [11:48] <enderdan120> just says cant connect to server
#991 [11:49] <Link_jon> ... did you try joining the server or is this in the minecraft launcher
#992 [11:49] <enderdan120> launcher
#993 [11:49] <iikxngevie> it says no results..
#994 [11:49] <Link_jon> ... cant connect to authentication server would be my geuss
#995 [11:49] <enderdan120> i fix that how
#996 [11:49] <Link_jon> check your firewall
#997 [11:50] * Lobbs79 [webchat@host166-109-dynamic.1-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#998 [11:50] <enderdan120> did
#999 [11:50] <Link_jon> let Minecraft through it
#1000 [11:50] <enderdan120> turned it off
#1001 [11:50] <enderdan120> still the same prob
#1002 [11:50] <Link_jon> .... wait...
#1003 [11:50] * DoctorCreeper33 [webchat@88-109-135-73.dynamic.dsl.as9105.com] has quit. (Ping timeout: 180 seconds)
#1004 [11:50] <iikxngevie> Link i went app data searched it up..
#1005 [11:50] <iikxngevie> changed the name
#1006 [11:50] <iikxngevie> to pc name
#1007 [11:50] <iikxngevie> and
#1008 [11:50] <iikxngevie> it
#1009 [11:51] <iikxngevie> said no results.............. ;-;
#1010 [11:51] <Link_jon> Authentication service This service is healthy. All is good! ok good.
#1011 [11:51] <enderdan120> i havent been able for 3 days
#1012 [11:51] <Link_jon> i can only do the problems one at a time
#1013 [11:51] <enderdan120> you can go like
#1014 [11:51] <povi228> help me
#1015 [11:51] <iikxngevie> i just need to know what file i need to search it up on ;-;
#1016 [11:51] <Link_jon> ... well Ender what have you tryied
#1017 [11:52] <enderdan120> idk what to try
#1018 [11:52] <Link_jon> Ikk go to the .minecraft folder
#1019 [11:52] <enderdan120> reset the router
#1020 [11:52] <enderdan120> me?
#1021 [11:52] <Link_jon> no
#1022 [11:52] <iikxngevie> k
#1023 [11:52] <iikxngevie> mhm
#1024 [11:52] <Link_jon> then assests
#1025 [11:52] <iikxngevie> ok
#1026 [11:52] <Link_jon> its in there
#1027 [11:52] <iikxngevie> mhm
#1028 [11:52] <povi228> i dont andestend englih
#1029 [11:53] <iikxngevie> k
#1030 [11:53] <Link_jon> ok...
#1031 [11:53] <Lobbs79> Hi, I have a problem with my account. When I try to log in, a window poens saying "an error has prevented you from processing your request"
#1032 [11:54] <iikxngevie> Wait
#1033 [11:54] <Link_jon> ... (ugh why did i do this to myself)
#1034 [11:54] <enderdan120> did that to me at first ^
#1035 [11:54] <iikxngevie> which file on assets...
#1036 [11:54] <Link_jon> ok Lobbs does it give you an error
#1037 [11:54] <iikxngevie> OMG WHY DOES EVERY HAVE THE SAME PROBLEM ??!
#1038 [11:54] <iikxngevie> ONE*
#1039 [11:54] <Link_jon> d3
#1040 [11:55] <iikxngevie> so weird...
#1041 [11:55] <Link_jon> iik go to d3
#1042 [11:55] <iikxngevie> k
#1043 [11:55] <povi228> fuck Yes. I
#1044 [11:55] <Absol> povi228: Please keep it civil
#1045 [11:55] <Link_jon> ender do you have antivirus?
#1046 [11:55] <povi228> fuck Yes. I
#1047 [11:55] * Absol kicked povi228 from #minecrafthelp (Reason: ovi228 :Keep it civilized, you are just a human being)
#1048 [11:56] <Lobbs79> what should I do? I can't download minecraft
#1049 [11:56] <enderdan120> let me check
#1050 [11:56] <enderdan120> it is my moms pc
#1051 [11:56] <Link_jon> Lobbs where do you get this error
#1052 [11:56] <enderdan120> no
#1053 [11:56] <iikxngevie> .-.
#1054 [11:56] <iikxngevie> OMG IM SO CONFUSED :(((((
#1055 [11:56] <iikxngevie> which file on assets
#1056 [11:57] <Link_jon> d3
#1057 [11:57] <iikxngevie> i found d3
#1058 [11:57] <Link_jon> go in there
#1059 [11:57] <iikxngevie> and it won't let me open it
#1060 [11:57] <Link_jon> delete it
#1061 [11:57] <Lobbs79> when I try to access
#1062 [11:57] <iikxngevie> ok
#1063 [11:57] <Link_jon> to acces the launcher?
#1064 [11:58] <enderdan120> link
#1065 [11:58] <Link_jon> ?
#1066 [11:58] <enderdan120> i will wait till you have a min
#1067 [11:58] <Link_jon> that may not exist
#1068 [11:58] <Lobbs79> on the site
#1069 [11:58] <iikxngevie> im trying to delete its still there
#1070 [11:58] <iikxngevie> ...
#1071 [11:58] <Link_jon> is it telling you why its not deleting
#1072 [11:59] <enderdan120> ar you admin on the pc
#1073 [11:59] <iikxngevie> no
#1074 [11:59] <enderdan120> some files wont let you delete if not
#1075 [11:59] <iikxngevie> it says it coruppted or unreadible
#1076 [11:59] <Link_jon> humm
#1077 [11:59] <Link_jon> move it then
#1078 [11:59] <Link_jon> thats why it wont let minecraft work
#1079 [12:00] <iikxngevie> were do i move it?
#1080 [12:00] <Link_jon> anywhere
#1081 [12:00] <iikxngevie> k
#1082 [12:00] <enderdan120> can yo be banned from your account?
#1083 [12:01] <Link_jon> i have no idea
#1084 [12:01] <iikxngevie> its not letting me move it
#1085 [12:01] <iikxngevie> WTH!
#1086 [12:01] <iikxngevie> this is some glitch :(
#1087 [12:01] <Link_jon> im just some random 15- yr old being bored
#1088 [12:01] <Link_jon> well iik
#1089 [12:01] <Link_jon> change your minecraft directory
#1090 [12:02] <iikxngevie> ;-; how i'm so bad at this UGHHH!
#1091 [12:02] <iikxngevie> .-.
#1092 [12:03] <Link_jon> new or old launcher
#1093 [12:03] <iikxngevie> K
#1094 [12:03] <Link_jon> .... which one do you have?
#1095 [12:03] <enderdan120> would using the old one help?
#1096 [12:04] <Link_jon> ... actually it might
#1097 [12:04] <Link_jon> just as a note
#1098 [12:04] <iikxngevie> OMGGGGG
#1099 [12:04] <iikxngevie> OMGGGGGGGGG
#1100 [12:04] <enderdan120> where do i get it
#1101 [12:04] <iikxngevie> OMGGGGGGGGGGGGGG
#1102 [12:04] <iikxngevie> OMGGGGGGGGGGGG
#1103 [12:04] <Link_jon> the old version requires java
#1104 [12:04] <iikxngevie> IT WORKED !
#1105 [12:04] <iikxngevie> OMG TY SM
#1106 [12:04] <Link_jon> wait
#1107 [12:04] <iikxngevie> ITS LOADING THE GAME
#1108 [12:05] <Link_jon> iik you change your directory and it worked?
#1109 [12:05] <iikxngevie> no
#1110 [12:05] <iikxngevie> i just pressed play
#1111 [12:05] <iikxngevie> and it worked!
#1112 [12:05] <Link_jon> lel
#1113 [12:05] <Link_jon> gg
#1114 [12:05] <iikxngevie> lol
#1115 [12:05] <iikxngevie> gg
#1116 [12:05] <enderdan120> where do i gt the old luancher
#1117 [12:05] <iikxngevie> if it does not work i will tell you
#1118 [12:05] <Link_jon> HERE!...... i dont have the link infornt of me brb
#1119 [12:05] <enderdan120> and will i be able to use the latest mc version
#1120 [12:06] <Link_jon> https://minecraft.net/en-us/download/alternative
#1121 [12:06] <Link_jon> there
#1122 [12:07] <iikxngevie> Link idk what the hypixel sever code is again .-.
#1123 [12:07] * FMK [webchat@host217-44-237-178.range217-44.btcentralplus.com] has quit. (Ping timeout: 180 seconds)
#1124 [12:07] <enderdan120> could i still play latest edidtion?
#1125 [12:08] <Link_jon> ...... thats your bigest problem..... hypixel.net
#1126 [12:08] <Link_jon> Ender yah
#1127 [12:08] <Link_jon> you can
#1128 [12:08] <iikxngevie> lol no but i forgot but ty
#1129 [12:08] <Link_jon> BUT i just wanted you to change your directory
#1130 [12:08] <iikxngevie> .-.
#1131 [12:08] <enderdan120> cool
#1132 [12:08] <iikxngevie> it worked doe.
#1133 [12:09] <Link_jon> for the new launcher go to launcher settings make a new profile. edit the g
#1134 [12:09] <Link_jon> game dir
#1135 [12:09] <enderdan120> yes but it might act up again unless you do what he said
#1136 [12:09] * JaydenS [webchat@207.172.202.162] has quit. (Ping timeout: 180 seconds)
#1137 [12:09] <Link_jon> aim talking about ender
#1138 [12:09] <iikxngevie> hm ok
#1139 [12:09] <iikxngevie> oh
#1140 [12:09] <iikxngevie> lol
#1141 [12:09] <iikxngevie> ok if i have more problems.
#1142 [12:09] <iikxngevie> i will comeback
#1143 [12:10] <iikxngevie> ok ty bye bye
#1144 [12:10] <Link_jon> yup
#1145 [12:10] * iikxngevie [webchat@ip24-253-0-104.lv.lv.cox.net] has quit. (Quit: Web client closed)
#1146 [12:10] <enderdan120> it is doing it again
#1147 [12:10] <Link_jon> did you change the directory
#1148 [12:10] <enderdan120> i cant get far enough to even launch the game
#1149 [12:10] <enderdan120> i cant sign in
#1150 [12:10] <Link_jon> for the old launcher.... lel ok sign in with email.@aol.com
#1151 [12:11] <Link_jon> u know email then password
#1152 [12:11] <enderdan120> yes
#1153 [12:11] <enderdan120> still says cant connect ot server
#1154 [12:11] <Link_jon> unless you have an unmirdged account
#1155 [12:11] <enderdan120> sun cert path builder exeption
#1156 [12:11] <Link_jon> humm
#1157 [12:11] <enderdan120> i played wensday
#1158 [12:13] <Link_jon> humm
#1159 [12:13] <Link_jon> might need backup for you
#1160 [12:13] <Link_jon> but i dont have backup
#1161 [12:14] <Link_jon> zain is gone
#1162 [12:19] * enderdan120 [webchat@50.108.224.173] has joined #minecrafthelp
#1163 [12:19] <enderdan120> sorry pc died
#1164 [12:20] <enderdan120> link?
#1165 [12:31] * freddog [webchat@46.246.1.174] has joined #minecrafthelp
#1166 [12:31] <freddog> hello?
#1167 [12:32] <freddog> is anyone line?
#1168 [12:32] <freddog> online?
#1169 [12:33] * freddog [webchat@46.246.1.174] has quit. (Client Quit)
#1170 [12:34] <zainyzach> I am
#1171 [12:35] <enderdan120> can i have help
#1172 [12:36] <zainyzach> sure
#1173 [12:36] <enderdan120> when i try and sign in to mc it says cant connect to server
#1174 [12:36] <zainyzach> What are you trying to do
#1175 [12:36] <zainyzach> join a server
#1176 [12:36] <zainyzach> or
#1177 [12:37] <zainyzach> login?
#1178 [12:37] <enderdan120> sign in
#1179 [12:38] <zainyzach> Ok
#1180 [12:38] * TheOmeGirl [webchat@net-5-88-92-72.cust.vodafonedsl.it] has joined #minecrafthelp
#1181 [12:38] <zainyzach> So do you sign in then somthing happends or does it sighn in and then you press play and you can't connect.
#1182 [12:39] <enderdan120> when i put in my email and password and hit sign in it says cant connect ot server
#1183 [12:39] <TheOmeGirl> sorry but I can not connect the minecraft account tells me impossible to process your request how should I do?
#1184 [12:40] <zainyzach> You might need to reset your passowr
#1185 [12:40] <zainyzach> d
#1186 [12:40] <TheOmeGirl> ok
#1187 [12:40] <enderdan120> k
#1188 [12:40] <TheOmeGirl> but on another computer it works on my no
#1189 [12:40] <Link_jon> poof
#1190 [12:40] <enderdan120> link
#1191 [12:40] <zainyzach> ??> TheOmeGirl account/reset-password
#1192 [12:41] <Absol> TheOmeGirl: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1193 [12:41] <Absol> TheOmeGirl: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1194 [12:41] <TheOmeGirl> tanks
#1195 [12:41] <enderdan120> link tryed to help me
#1196 [12:42] <zainyzach> Ender I was talking to the not you lol;
#1197 [12:42] <enderdan120> ?
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#1199 [12:44] <enderdan120> so hwat do i do
#1200 [12:44] <zainyzach> gtg
#1201 [12:44] <zainyzach> wait for a mod
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#1203 [12:48] <TheOmeGirl> I migrated the account is as before I start only from other accounts and not from my how should I do?
#1204 [12:55] <TheOmeGirl> Help
#1205 [13:00] * AJ [webchat@50.38.103.156] has joined #minecrafthelp
#1206 [13:00] <AJ> when i open up my minecraft launcher it comes up all white, it doesnt even say "minecraft launcher" or anything at the top... just the logo idk wht to do plz help
#1207 [13:24] * rasmus [webchat@194-14-191-142.kund.ipswe.com] has joined #minecrafthelp
#1208 [13:24] <rasmus> hello=
#1209 [13:25] <rasmus> when i downlod my minecraft it says allweys error on every files whay?
#1210 [13:27] <payonel> rasmus: probably antivirus
#1211 [13:27] <rasmus> its nott
#1212 [13:27] * RPoque [webchat@ip236-225-208-87.adsl2.static.versatel.nl] has joined #minecrafthelp
#1213 [13:27] <rasmus> i have macafee ass antivirus
#1214 [13:27] <RPoque> hey
#1215 [13:27] <RPoque> i need help
#1216 [13:27] <RPoque> i forgot my email and password
#1217 [13:27] <RPoque> but i have my user name
#1218 [13:28] <RPoque> can u help me?
#1219 [13:28] <RPoque> @ help
#1220 [13:29] <RPoque> @i need hlep with my account i forgot my password and my email
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#1223 [13:29] <Zainyzach> Who needs help
#1224 [13:30] * RPoque [webchat@ip236-225-208-87.adsl2.static.versatel.nl] has joined #minecrafthelp
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#1227 [13:31] <RPoque> hey, i need help with my account i forgot my password and email can some1 help?
#1228 [13:31] * Zainyzach [webchat@CPE788df7eaa301-CM788df7eaa300.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1229 [13:31] <Zainyzach> I may help
#1230 [13:32] <RPoque> how?
#1231 [13:32] <RPoque> how?
#1232 [13:32] <Zainyzach> This is a volunteer run area but most of us know how to help (I am new here) but I can try and help
#1233 [13:32] <Zainyzach> what is your problem?
#1234 [13:33] <RPoque> i forgot my email and password
#1235 [13:33] <RPoque> on java edition
#1236 [13:33] <Zainyzach> Ok
#1237 [13:33] <RPoque> but i know my username
#1238 [13:33] <Zainyzach> what happend?
#1239 [13:33] <RPoque> idk
#1240 [13:33] <RPoque> i rebooted my pc
#1241 [13:33] <Zainyzach> If you dont know what is wrong why did you come here?
#1242 [13:33] <RPoque> i know
#1243 [13:33] <Zainyzach> Ok what?
#1244 [13:33] <RPoque> i forgot my email and password
#1245 [13:33] <RPoque> i just hope for a admin
#1246 [13:33] * Pinka [webchat@99-102-2-190.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1247 [13:34] <RPoque> to help me
#1248 [13:34] <Zainyzach> We dont have admins here
#1249 [13:34] * matthew2008 [webchat@CPEbc4dfba15503-CMbc4dfba15500.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#1251 [13:34] <Pinka> I need help, my minecraft when i open "mulltiplayer" All off my servers cant connect
#1252 [13:35] <Zainyzach> Can you check your wifi is ok?
#1253 [13:35] <Pinka> It is
#1254 [13:35] <Pinka> Everything else works fine
#1255 [13:35] <Zainyzach> ok
#1256 [13:36] <Zainyzach> Have you been downloading mods reccently?
#1257 [13:36] * rasmus [webchat@194-14-191-142.kund.ipswe.com] has quit. (Ping timeout: 180 seconds)
#1258 [13:36] <Pinka> no i dont play with mods
#1259 [13:36] <Zainyzach> Hacks?
#1260 [13:36] <Zainyzach> Minecraft we allow those things
#1261 [13:36] <Pinka> huzini
#1262 [13:36] <Pinka> how ever its spelt
#1263 [13:36] <Zainyzach> Is that a hack?
#1264 [13:36] <Pinka> but I deleted those and i ran it without any hacks at all
#1265 [13:36] <Pinka> and its not working
#1266 [13:37] <Pinka> Yes it is
#1267 [13:37] <Zainyzach> OK
#1268 [13:37] <Zainyzach> I will need you to do a virus scan
#1269 [13:37] <Zainyzach> windows or mac/
#1270 [13:37] <Pinka> Windows
#1271 [13:37] <Zainyzach> ??> Pinka av/adwcleaner
#1272 [13:37] <Absol> Pinka: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1273 [13:37] <Absol> Pinka: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1274 [13:38] <Pinka> what is that
#1275 [13:38] <Zainyzach> It is a virus checker
#1276 [13:40] <Pinka> um shit i think i got it to work
#1277 [13:40] <Absol> Pinka: Please keep it civil
#1278 [13:40] <Pinka> oh
#1279 [13:40] <Pinka> i think i got it to work
#1280 [13:40] <Pinka> i deleted and file that was minecraft related
#1281 [13:40] <Zainyzach> brb
#1282 [13:40] <Pinka> and it started workinh
#1283 [13:40] <Pinka> thanks
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#1298 [14:34] <enderdan120> when i try and connect ot my technic launcher
#1299 [14:34] <enderdan120> this is what i get
#1300 [14:34] <enderdan120> [B#353] net.technicpack.launchercore.exception.AuthenticationNetworkFailureException: An error was raised while attempting to communicate with authserver.mojang.com. [B#353] at net.technicpack.minecraftcore.mojang.auth.AuthenticationService.requestLogin(AuthenticationService.java:108) [B#353] at net.technicpack.minecraftcore.mojang.auth.AuthenticationService.requestLogin(AuthenticationService.java:40) [B#353] at net.technicpack.launchercore.au
#1301 [14:34] * SWW67 [webchat@LFbn-1-7512-240.w90-126.abo.wanadoo.fr] has joined #minecrafthelp
#1302 [14:34] <enderdan120> anyone
#1303 [14:35] * enderdan120 [webchat@50.108.224.173] has quit. (Client Quit)
#1304 [14:35] * Bloomers [webchat@cpc115608-york6-2-0-cust161.7-1.cable.virginm.net] has joined #minecrafthelp
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#1309 [14:39] * Timbit [webchat@jkvlon0504w-lp140-04-70-27-11-129.dsl.bell.ca] has joined #minecrafthelp
#1310 [14:41] <Timbit> son was playing on an ipad and his friend switched it to multiplayer and now his city is gone is there a way to recover it
#1311 [14:42] <Timbit> he is heartbroken over this he had put so much work into it
#1312 [14:45] * Lord_Ralex [~Ralex@2604:180:0:ba7::da25] has joined #minecrafthelp
#1313 [14:47] * dorian [webchat@p2E56D638.dip0.t-ipconnect.de] has joined #minecrafthelp
#1314 [14:48] <dorian> I do not remember my email adress, just know my username, is there any way to log into that account again ?
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#1317 [14:58] <Bloomers> hello, I have a problem with my newly downloaded Minecraft. It just crashes every time I try to use it. I've uninstalled it and then re-instlaled it, but the newly-re-installed version does exactly the same. Any ideas?
#1318 [14:59] <mattym> ??> Bloomers launcher/crash-log
#1319 [14:59] <Absol> Bloomers: We need to see your crash log, which is created after a crash.
#1320 [14:59] <Absol> Bloomers: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, go into the "crash-reports" folder, open the latest file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1321 [14:59] * Timbit [webchat@jkvlon0504w-lp140-04-70-27-11-129.dsl.bell.ca] has quit. (Quit: Web client closed)
#1322 [15:01] <dorian> hey, i can not remember my email adress which my account is connected to. how can i migrate to mojang now ?
#1323 [15:01] <Bloomers> I'm not sure what do do. Does this help?
#1324 [15:01] <Bloomers> 20:22:03 launcher Preparing to launch minecraft client for 1.12.2 20:22:09 launcher Checking installations. 20:22:09 launcher Minecraft client 1.12.2 is ready to start. 20:22:09 launcher Starting! 20:22:09 launcher Using default game log configuration client-1.12.xml (outputs XML) 20:22:14 bib Setting user: MartinBloomfield 20:22:20 bib LWJGL Version: 2.9.4 20:22:21 bib Couldn't set pixel format org.lwjgl.LWJGLExce
#1325 [15:01] <mattym> ??> dorian account/send-email
#1326 [15:01] <Absol> dorian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1327 [15:01] <Absol> dorian: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1328 [15:02] <mattym> Bloomers, Please follow all the instructions
#1329 [15:02] <Bloomers> I think the important version of this is when it says
#1330 [15:02] <Bloomers> Couldn't set pixel format org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Display.java:306) at org.lwjgl.opengl.Display.create(Display.java:84
#1331 [15:02] <Bloomers> Mattym, thank you, I shall.
#1332 [15:05] <dorian> How can i refer to the transaction ID without having the email with which i bought minecraft 5 years ago ? nonsense
#1333 [15:05] <mattym> dorian, The form has a link with ways to find it
#1334 [15:06] * braxtyn700 [webchat@host-69-145-164-194.ftm-co.client.bresnan.net] has joined #minecrafthelp
#1335 [15:06] <braxtyn700> hello
#1336 [15:06] * Milk_ [webchat@c-71-62-34-205.hsd1.va.comcast.net] has joined #minecrafthelp
#1337 [15:07] <braxtyn700> hello
#1338 [15:07] * dorian [webchat@p2E56D638.dip0.t-ipconnect.de] has quit. (Quit: Web client closed)
#1339 [15:10] <Milk_> My dad bought me Minecraft about 6-7 years ago and today for 2 weeks I've been trying to log in and with no progress what so ever i'm getting very angry
#1340 [15:10] <mattym> Milk_, What happens when you try to log in?
#1341 [15:10] * MCFletcher [webchat@174-28-25-231.albq.qwest.net] has joined #minecrafthelp
#1342 [15:11] <Milk_> Absolutely nothing
#1343 [15:11] <Milk_> it says email or password is incorrect
#1344 [15:11] <mattym> Milk_, Have you tried the password reset?
#1345 [15:11] <MCFletcher> whenever i try to start my game, it says:"Unable to save download. text2speech-1.10.3-natives-windows.jar"
#1346 [15:12] <Milk_> I have constantly but the email doesnt send
#1347 [15:12] <mattym> ??> Milk_ account/send-email
#1348 [15:12] <Absol> Milk_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1349 [15:12] <Absol> Milk_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1350 [15:12] <mattym> MCFletcher, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1351 [15:12] <MCFletcher> thanks
#1352 [15:12] <Milk_> i dont have a transaction code or anything like that
#1353 [15:13] <mattym> Milk_, Use the information in the form to find it.
#1354 [15:13] <Milk_> its been years since i bought the game
#1355 [15:17] * Dustamir [webchat@53544743.cm-6-5b.dynamic.ziggo.nl] has joined #minecrafthelp
#1356 [15:17] <Dustamir> Hello
#1357 [15:17] <Dustamir> I tried to play minecraft but it just shows a java error or something
#1358 [15:17] <Dustamir> something with java runtime
#1359 [15:17] <mattym> Dustamir, What is the full error?
#1360 [15:18] <Dustamir> Its just showing a java runtime error, more i cannot check
#1361 [15:18] <mattym> ??> Dustamir tools/hjt
#1362 [15:18] <Absol> Dustamir: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1363 [15:18] <Absol> Dustamir: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1364 [15:18] <Dustamir> Okay will try
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#1367 [15:20] <Dustamir> https://paste.ubuntu.com/26334962/
#1368 [15:21] <Dustamir> do i have to download java?
#1369 [15:21] <mattym> Dustamir, Can you copy exactly what the error is saying
#1370 [15:22] <Dustamir> its in dutch, but i will just paste it
#1371 [15:22] * Chiiken [webchat@136.63.34.65] has joined #minecrafthelp
#1372 [15:22] <Dustamir> Kan Java Runtime niet vinden. Foutgegevens: Het systeem kan het opgegeven pad niet vinden Bestandsnaam op schijf: javaw.exe Pad: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Bestaat: false
#1373 [15:22] * Chiiken [webchat@136.63.34.65] has quit. (Client Quit)
#1374 [15:22] <MCFletcher> ok im in a game but when i go into full screen, it flashes white
#1375 [15:23] <mattym> MCFletcher, Then dont go fullscreen
#1376 [15:23] <MCFletcher> aww
#1377 [15:23] <Dustamir> lol i can see other people chat?
#1378 [15:23] <mattym> Dustamir, In the launcher go to the Launch Options area, and open up the launch profile you use
#1379 [15:24] <mattym> Dustamir, Is the Java Executable option on?
#1380 [15:24] <Dustamir> wait i don't get it
#1381 [15:24] <Dustamir> im in 1.11
#1382 [15:26] <Dustamir> I don't understand where i have to click
#1383 [15:26] <Dustamir> Minecraft cannot find java runtime
#1384 [15:26] <Dustamir> any solutions?
#1385 [15:26] <mattym> Dustamir, In the launcher go to the Launch Options area, and open up the launch profile you use
#1386 [15:27] * Fire_platypus [webchat@24.212.122.163] has joined #minecrafthelp
#1387 [15:27] <Dustamir> yes i selected 1.11
#1388 [15:27] <Dustamir> is that what im supposed to do?
#1389 [15:27] <mattym> Dustamir, Is the Java Executable option on?
#1390 [15:28] <Dustamir> I don't know as i do not understand this very much, my launcher is pretty much in dutch and this is being told in english, lemme see if i can change it up
#1391 [15:28] <Fire_platypus> Hi, I have trouble recovering my minecraft account. When I ask for a email reset password, nothing appears, Any ideas ?
#1392 [15:29] <Dustamir> i cannot see a option to change my language of my launcher
#1393 [15:29] <Dustamir> but
#1394 [15:29] <mattym> ??> Fire_platypus account/send-email
#1395 [15:29] <Absol> Fire_platypus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1396 [15:29] <Absol> Fire_platypus: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1397 [15:29] <Dustamir> is it on the bottom
#1398 [15:29] <Dustamir> where it says play
#1399 [15:29] <Dustamir> that arrow ^
#1400 [15:29] <mattym> Dustamir, Its the options called Java Executable, it shouldn't need to be translated
#1401 [15:29] <Dustamir> where is it
#1402 [15:29] <mattym> Dustamir, In the Launch Options tab
#1403 [15:30] <mattym> Dustamir, In the launch profile/option you use
#1404 [15:30] <Dustamir> im not finding it anywhere
#1405 [15:30] <Dustamir> nowhere where i can find it
#1406 [15:31] <mattym> Dustamir, Close the launcher and any windows/programs related to minecraft. Go to the folder C:/Program Files (x86)\Minecraft and remove the runtime folder found there
#1407 [15:31] <mattym> Dustamir, Then try to run it agian
#1408 [15:31] <Dustamir> i did
#1409 [15:31] <Dustamir> everytime it gives me the same error
#1410 [15:34] <Milk_> I reset my email and the password reset email wont go through still
#1411 [15:34] <Fire_platypus> Ok, after further investigation I've found that my mojang e-mail has been changed by a russian hacker in 2016, any ways I can recover it?
#1412 [15:35] <mattym> Milk_, You need to contact Mojang
#1413 [15:35] <Milk_> ok
#1414 [15:35] <Dustamir> haha how you know its a russian hacker
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#1416 [15:35] <mattym> Fire_platypus, Do the instructions you were already given
#1417 [15:36] <Dustamir> Look i just wanna mine diamonds man :/ how to fix the java runtime problem
#1418 [15:37] <mattym> Dustamir, Follow the directions you were given. You need to go into the Launch Options section of the launcher.
#1419 [15:38] * nyvia [~nyvia@2a01:4f8:141:50d0::2] has joined #minecrafthelp
#1420 [15:39] <Dustamir> I did
#1421 [15:39] <Dustamir> I find literally nothing about java
#1422 [15:39] <Dustamir> only the versions
#1423 [15:39] <mattym> Dustamir, You need to select the launch option you use, in that window look for the Java Executable option
#1424 [15:41] <Dustamir> Look, do i gotta look in the versions menu?
#1425 [15:42] <mattym> Dustamir, It should be an option below versions
#1426 [15:43] <Dustamir> nope not at all
#1427 [15:43] <Dustamir> no options below versions
#1428 [15:44] <mattym> Dustamir, Close the profile, and make sure the advanced settings is on
#1429 [15:44] <Dustamir> oh yes i closed it and re-opened and it started downloading runtime
#1430 [15:44] <Dustamir> now lets hope it works
#1431 [15:45] <Dustamir> Thanks a ton mattym!
#1432 [15:45] <Dustamir> It works! Thanks You ~ Dustamir
#1433 [15:50] * Haos [~Haos@c-69-245-12-170.hsd1.tn.comcast.net] has quit. (Ping timeout: 383 seconds)
#1434 [16:01] <Milk_> I have no clue how to access the transaction code
#1435 [16:03] <payonel> Milk_: you mean the transaction id?
#1436 [16:03] * momneedshelp [webchat@98.248.175.194] has joined #minecrafthelp
#1437 [16:03] <Milk_> Yes
#1438 [16:04] <momneedshelp> I have purchased and downloaded minecraft to my MAC but still cant get it up and running
#1439 [16:06] <payonel> Milk_: https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-
#1440 [16:07] <momneedshelp> It says its downloaded and when you click on the minecraft box, it takes up to the demo. I have signed into the mojang account and it says my user name in the corner but still does not give us any playing options except for the demo. very frustrated. there should be a help guide for parents.
#1441 [16:08] <mattym> momneedshelp, If you log in at account.mojang.com/me what does it say under "My Games"?
#1442 [16:08] <Milk_> I cant even log into mojang...
#1443 [16:10] * S [~spydar007@2a01:4f8:172:209c:feed:face:b16:b00b] has quit. (Quit: Quit)
#1444 [16:10] * yeem [webchat@107-212-34-205.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1445 [16:11] <yeem> downloading update wont download
#1446 [16:12] * S [~spydar007@2a01:4f8:172:209c:feed:face:b16:b00b] has joined #minecrafthelp
#1447 [16:14] * User66 [webchat@192.131.39.182] has joined #minecrafthelp
#1448 [16:15] <User66> Hello, I haven't played minecraft for a few months now because it keeps crashing on launch and tried so much to fix it. Can you help me out or perhaps point me in the right direction?
#1449 [16:15] <mattym> ??> User66 launcher/crash-log
#1450 [16:15] <Absol> User66: We need to see your crash log, which is created after a crash.
#1451 [16:15] <Absol> User66: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, go into the "crash-reports" folder, open the latest file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1452 [16:15] <User66> Thanks I will try to get it
#1453 [16:16] <Milk_> any ideas on how i can remember my minecraft username?
#1454 [16:17] <User66> I clicked on the green arrow but I'm not seeing my crash-reports folder?
#1455 [16:17] <mattym> Milk_, For the last time, you need to contact Mojang for your problem.
#1456 [16:17] <mattym> User66, If you see a file called launcher_log get the contents of that
#1457 [16:18] <Milk_> trying
#1458 [16:18] <Milk_> so hard
#1459 [16:18] * Link_jon [webchat@h69-21-48-139.amelva.dsl.dynamic.tds.net] has joined #minecrafthelp
#1460 [16:18] * Dustamir [webchat@53544743.cm-6-5b.dynamic.ziggo.nl] has quit. (Quit: Web client closed)
#1461 [16:19] <User66> Here is what I've got
#1462 [16:19] <User66> https://paste.ubuntu.com/26335315/
#1463 [16:20] <mattym> User66, Did you edit your JVM options in the launcher?
#1464 [16:21] <Link_jon> "Too small initial heap"
#1465 [16:21] <User66> My with latest launch I have them disabled but yes they are edited
#1466 [16:22] <mattym> ??> User66 win/reinst
#1467 [16:22] <Absol> User66: You may need to reinstall the locally installed files that Minecraft puts into place.
#1468 [16:22] <Absol> User66: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1469 [16:24] <User66> Thanks I will try that
#1470 [16:25] <Link_jon> hum. seems like i can do something: Launching minecraft gives me this error; ERR_EMPTY_RESPONSE, allong with 16x16.png download failed. i load the site its downloading from and my browser gets the same scene
#1471 [16:26] <mattym> Link_jon, Whats the full error line?
#1472 [16:26] <Link_jon> And as far as i know, and can tell, i dont have any Anti-virus or Firewall keeping this from happening....
#1473 [16:27] <Link_jon> you will need to wait for minecraft to error.....
#1474 [16:27] <Link_jon> https://paste.ubuntu.com/26335355/
#1475 [16:28] <Link_jon> Also, because this is probably going to change things. i am on an OSX (mac)
#1476 [16:28] * kindra [webchat@66.35.1.242] has joined #minecrafthelp
#1477 [16:29] <mattym> Link_jon, Are you on a home or public/shared network?
#1478 [16:29] <kindra> can i get minecraft education edition on xbox or only pc?
#1479 [16:29] <Link_jon> private network
#1480 [16:29] <mattym> kindra, Education Edition is only on PC and only distributed through educational institutions.
#1481 [16:29] <Link_jon> and i think that MC ED edition is only for PC
#1482 [16:30] <mattym> Link_jon, Have you turned off the default Mac firewall?
#1483 [16:30] <kindra> ok bummer but thank you!
#1484 [16:30] <Link_jon> it was never on :P
#1485 [16:30] <User66> That didn't work either. The only fix I can fix of is a factory reset which I'm not ready for since I have a lot files to copy over. If it helps the last time it worked I downloaded the latest version, then exited to install optifine. Which at the time needed Java I believe, but my java installation failed many times so I tried redownloading the version which then led to Minecraft crashing everytime I launch
#1486 [16:30] <User66> Sorry for the long text dump
#1487 [16:30] * kindra [webchat@66.35.1.242] has quit. (Client Quit)
#1488 [16:31] <Link_jon> optifine. that would have been helpfull to know
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#1490 [16:32] <mattym> User66, Can you get a new copy of the log file from before.
#1491 [16:33] <User66> Log file? Where can I find that? By new copy you mean... Relaunching the game and getting a new report?
#1492 [16:33] <Link_jon> yeh
#1493 [16:34] <mattym> User66, Going into the folder you did before, and get the link to it like that last time.
#1494 [16:36] <User66> https://paste.ubuntu.com/26335438/
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#1496 [16:37] <mattym> User66, Yeah, it looks like you edited the Java arguments in Java itself
#1497 [16:38] <User66> Um... I think
#1498 [16:38] <User66> I remember editing something in Java long ago for minecraft
#1499 [16:38] <User66> But I can't install Java for some reason, I'm a bit lost
#1500 [16:38] <mattym> User66, Go into the Control Panel, and look for the Java program there.
#1501 [16:39] <User66> No results
#1502 [16:44] * Dominik [webchat@aftr-88-152-9-167.unity-media.net] has joined #minecrafthelp
#1503 [16:44] <User66> Thanks for the help, I appreciate it
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#1506 [16:56] <me_> My game crashes after I launch. it shows 14:48:36 bid Skipping bad option: lastServer: when it launches. Is this the problem? and how do I fix this?
#1507 [16:57] <me_> I also get a java SE binary error if I try to play offline?
#1508 [17:00] * AJ [webchat@50.109.231.232] has joined #minecrafthelp
#1509 [17:00] <AJ> My minecraft launcher goes blank when I open it... at the top, it shows the minecraft logo but doesnt even say "minecraft launcher" or whatever... idk wht to do plz help
#1510 [17:02] <AJ> hello?
#1511 [17:03] <me_> no one here, but people with problems - do to volunteer based
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#1513 [17:07] * Mendari [webchat@216.145.90.247] has joined #minecrafthelp
#1514 [17:07] <Mendari> Hello, can someone help me please
#1515 [17:08] <Mendari> helo. i need help
#1516 [17:09] <Mendari> Hello, Can someone who is online pease help me
#1517 [17:09] <Mendari> Hello, Can someone who is online please help me
#1518 [17:11] <Mendari> Hello, anybody
#1519 [17:12] <payonel> Mendari: what issue are you dealing with?
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#1525 [17:23] * ROBERT100FAST [webchat@c-98-212-188-213.hsd1.il.comcast.net] has joined #minecrafthelp
#1526 [17:24] <ROBERT100FAST> I created an email address just for minecraft. Now I bought a new computer and don't remember at all what that email address was. I just know my username....
#1527 [17:24] <ROBERT100FAST> how can i find out what email address i used to create the account
#1528 [17:25] <GreyVulpine> Either you can request a password reset on all emails you use from https://account.mojang.com/password
#1529 [17:26] <GreyVulpine> Or you can contact Mojang Support to get started on account recovery steps
#1530 [17:26] <GreyVulpine> ROBERT100FAST - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1531 [17:26] <ROBERT100FAST> yeah it was an email i never used again..just for the minecraft account i set it up and then never logged in it again....
#1532 [17:26] <ROBERT100FAST> ok thanks will try the support
#1533 [17:26] <ROBERT100FAST> :D
#1534 [17:27] <GreyVulpine> Yeah, you'll not want to do that again next time
#1535 [17:28] <ROBERT100FAST> very true
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#1541 [17:38] * Basplays [webchat@d118-75-127-226.col.wideopenwest.com] has joined #minecrafthelp
#1542 [17:38] <Basplays> Hi
#1543 [17:38] <twigy> hi
#1544 [17:38] <Basplays> i NEED help
#1545 [17:38] <Basplays> my minecraft says unable to extract native files
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#1547 [17:46] * Mendari [webchat@216.145.90.247] has joined #minecrafthelp
#1548 [17:46] <Mendari> Hello, whoever is on, can you please help me
#1549 [17:47] * Stardustger [webchat@ip5f5bcca3.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1550 [17:47] <Mendari> hello, can someone help me
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#1553 [17:49] <Mendari> Is anybody here that can help me with my problem
#1554 [17:49] * rcmaehl [~null@2607:fcc8:bf1b:7700:d41f:7bd:518c:c1c] has joined #minecrafthelp
#1555 [17:50] <Link_jon> possibly
#1556 [17:50] <Mendari> are you a person that can help me?
#1557 [17:50] <Link_jon> i might be able to... depends on the problem
#1558 [17:50] <Mendari> ok
#1559 [17:51] <Mendari> everytime i go on hypixel to play skywars or bedwars (skywars mainly), my screen frezzes randomly and i lose fps , it never use to frezze how do i fix this
#1560 [17:51] <Link_jon> ... i need to know what it is.. :P
#1561 [17:51] <Link_jon> oh... hummm
#1562 [17:52] <Link_jon> did you change minecraft versions and this happened?
#1563 [17:52] <Mendari> i have always played on 1.8
#1564 [17:52] <Mendari> never changed versions
#1565 [17:53] <Mendari> the frezzing never use to occur
#1566 [17:53] <Link_jon> ok... 1.9 might solve it... but how much RAM (random access memory / memory) is allocated to MC?
#1567 [17:53] <Mendari> how do i check that
#1568 [17:54] <Link_jon> mk so the answer is no. now, do you use the old launcher or new one
#1569 [17:54] <Mendari> i am using the new launcher
#1570 [17:54] * MCFletcher [webchat@174-28-25-231.albq.qwest.net] has quit. (Ping timeout: 180 seconds)
#1571 [17:54] <AJ> my launcher is freaking broke
#1572 [17:54] <AJ> and idk what to do
#1573 [17:55] <Link_jon> ok then go to Launcher settings, then ad.....
#1574 [17:55] * PissedOffCustomer [webchat@c-73-189-89-140.hsd1.ca.comcast.net] has joined #minecrafthelp
#1575 [17:55] * Absol kicked PissedOffCustomer from #minecrafthelp (Reason: issedOffCustomer :Keep it civilized, you are just a human being)
#1576 [17:55] * RegularJoe [webchat@c-73-189-89-140.hsd1.ca.comcast.net] has joined #minecrafthelp
#1577 [17:55] <AJ> Absol help please
#1578 [17:55] <Link_jon> welcome back...
#1579 [17:56] <Link_jon> Absol is a bot
#1580 [17:56] <AJ> link help?
#1581 [17:56] <RegularJoe> Hi, I'm having lag spikes on windows 10 minecraft
#1582 [17:56] <Link_jon> i might be able to?
#1583 [17:56] <AJ> okay
#1584 [17:56] <AJ> so when I open the MC launcher
#1585 [17:56] <RegularJoe> I have a 1070 gtx and an i7 skylake
#1586 [17:56] <AJ> it comes up blank
#1587 [17:56] <RegularJoe> so it amazes me why this would happen
#1588 [17:56] <AJ> its all white
#1589 [17:56] <AJ> it doesnt even say "minecraft launcher" or whatever at the top...
#1590 [17:56] <AJ> just the mc logo
#1591 [17:57] <Link_jon> windows 10 mc... blank launcher..... humm
#1592 [17:57] <RegularJoe> Is ther a common cause of massive lag spikes on minecraft?
#1593 [17:57] <AJ> no windows 7
#1594 [17:57] <RegularJoe> I don't have a lot of other tabs open I mean I don't really know what's wrong
#1595 [17:57] <RegularJoe> Does installing optifine help?
#1596 [17:57] <Link_jon> windows 10 i am familair with, but not really the minecraft from there. all i really know is that it is PE (pocket edition)
#1597 [17:57] <RegularJoe> ah
#1598 [17:58] <Link_jon> well there IS something... RAM
#1599 [17:58] <RegularJoe> well maybe someone experienced can help
#1600 [17:58] <RegularJoe> I have 16 gigs of ram
#1601 [17:58] <AJ> so Link how do I fix?
#1602 [17:58] <RegularJoe> and it's not even using all of it
#1603 [17:58] <RegularJoe> just really furstating
#1604 [17:58] <Link_jon> AJ... *google* afk lel
#1605 [17:58] <AJ> regular u can change how much its using
#1606 [17:58] <AJ> ?
#1607 [17:58] <Mendari> Link can you help me please?
#1608 [17:58] <Link_jon> in java edition you can change it
#1609 [17:58] <AJ> "AJ... *google* afk lel
#1610 [17:58] <AJ> "
#1611 [17:58] <AJ> ?
#1612 [17:59] <Link_jon> java edition is the main game... PC/Mac/Linux
#1613 [17:59] <Mendari> Link can you finish helping me please?
#1614 [17:59] <Link_jon> sorry, its hard to keep track of 7 things of once
#1615 [17:59] <Mendari> i understand
#1616 [18:00] <Link_jon> ok
#1617 [18:00] <Link_jon> Mendari go to Launcher settings and then one of the profiles there
#1618 [18:00] <Link_jon> should be a latest release profile... or maybe a profile you made
#1619 [18:01] <Mendari> im using the new launcher
#1620 [18:01] * RegularJoe [webchat@c-73-189-89-140.hsd1.ca.comcast.net] has quit. (Ping timeout: 180 seconds)
#1621 [18:02] <Mendari> Link im using the new launcher
#1622 [18:02] <Link_jon> new launcher... you should be there
#1623 [18:03] <Mendari> there are no profiles in the new launcher settings tab
#1624 [18:03] <Link_jon> ... wow ok... make one
#1625 [18:03] <Mendari> how?
#1626 [18:03] <Link_jon> there should be a button at the middle top
#1627 [18:03] <Mendari> there is
#1628 [18:03] <Mendari> it says historical versions
#1629 [18:04] <Link_jon> and in JVM arguments
#1630 [18:04] * DarkAsterPL [webchat@cpc124000-duns8-2-0-cust91.9-3.cable.virginm.net] has joined #minecrafthelp
#1631 [18:04] <Link_jon> ... oh well no a lil bit lower
#1632 [18:04] <DarkAsterPL> I have problem
#1633 [18:04] <Mendari> what do you mean a little bit lower
#1634 [18:04] <DarkAsterPL> with demo game
#1635 [18:05] <DarkAsterPL> i bought minecraft 3rd time
#1636 [18:05] <Link_jon> ? with the demo version?
#1637 [18:05] <DarkAsterPL> win 10
#1638 [18:05] <Link_jon> windows 10 edition?
#1639 [18:05] <DarkAsterPL> but still can play only demo game
#1640 [18:05] <DarkAsterPL> i unistaled game luncher
#1641 [18:05] <DarkAsterPL> restarted pc
#1642 [18:06] <Link_jon> its not verifing that you baught the game.
#1643 [18:06] <DarkAsterPL> nothing
#1644 [18:06] <Link_jon> humm
#1645 [18:06] <Link_jon> i really wish i could just do *call for help*
#1646 [18:06] <DarkAsterPL> after instalation ... only demo game
#1647 [18:06] <Mendari> Link? do you have discord
#1648 [18:06] <Link_jon> Mendari yes
#1649 [18:07] <Mendari> we can private call for me there
#1650 [18:07] <Link_jon> Gaster, can you login?
#1651 [18:07] <Mendari> am i allowed to give me discord name and tag here
#1652 [18:07] <Link_jon> mmm not sure.. but there is this :
#1653 [18:07] <Link_jon> https://minecraftirc.net/minecrafthelp/rules
#1654 [18:07] <Mendari> ok ill read them
#1655 [18:08] <Link_jon> https://help.mojang.com/customer/en/portal/articles/1218766-can-only-play-minecraft-demo
#1656 [18:08] <Link_jon> that might help.
#1657 [18:09] <Mendari> there is nothing that says i cant
#1658 [18:09] <Mendari> here is my discord name and tag add me and ill call you
#1659 [18:09] <Mendari> MendariMC_YT#9250
#1660 [18:10] * Thunderbit [webchat@ip5f5ad558.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1661 [18:10] <Mendari> Link did you add me?
#1662 [18:11] <Mendari> Hello?
#1663 [18:11] * lol768 [~lol768@galaxy.liefland.net] has joined #minecrafthelp
#1664 [18:11] <Link_jon> hi
#1665 [18:12] <Mendari> did you add me?
#1666 [18:12] <Thunderbit> hello
#1667 [18:12] <Link_jon> yes and hi
#1668 [18:12] <Mendari> is your name stupid?
#1669 [18:12] <Link_jon> si
#1670 [18:12] <Mendari> ok
#1671 [18:12] <Thunderbit> THX
#1672 [18:12] <Link_jon> thanks for what?....
#1673 [18:15] * Thunderbit [webchat@ip5f5ad558.dynamic.kabel-deutschland.de] has quit. (Ping timeout: 180 seconds)
#1674 [18:19] <Link_jon> .... well im retiring for..... 30 minutes
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#1677 [18:24] <TashCm> 1.12.2 keeps crash i cant play
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#1679 [18:27] <Mendari> How do i delete profiles in my launcher
#1680 [18:27] <TashCm> can anyone help with 1.12.2 keeps crashing at laung
#1681 [18:28] <Mendari> How do i delete profiles in my launcher
#1682 [18:31] * Mendari [webchat@216.145.90.247] has quit. (Ping timeout: 180 seconds)
#1683 [18:34] * Acul4000 [webchat@p4FEA80BC.dip0.t-ipconnect.de] has joined #minecrafthelp
#1684 [18:35] <TashCm> anyone have a fix for 1.12.2 crash at game launch?
#1685 [18:35] <mattym> ??> TashCm launcher/crash-log
#1686 [18:35] <Absol> TashCm: We need to see your crash log, which is created after a crash.
#1687 [18:35] <Absol> TashCm: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, go into the "crash-reports" folder, open the latest file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1688 [18:37] <Acul4000> Hey there, I created and used a mc account around 2/3 years ago, now I want to play it again. The problem is, it was registered to an email, that i have no longer acces to,dont know what happened back then but I created a new account, which is probably not associated with the old one. Now I trd to download it from the account where I have access to, but it says that I do not own the game. What to do now?
#1689 [18:38] <mattym> ??> Acul4000 account/send-email
#1690 [18:38] <Absol> Acul4000: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1691 [18:38] <Absol> Acul4000: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1692 [18:40] <Acul4000> well, I probably have a transaction ID, but only on the account that I have no access to
#1693 [18:41] <mattym> Acul4000, Then look at where the form shows other ways to find it, or regain access to your email.
#1694 [18:44] <TashCm> i i did all of that and clecked paste but where is the url?
#1695 [18:44] <mattym> TashCm, The address of the page it created with your info
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#1700 [18:47] <TashCm> it didnt do anything tho
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#1703 [18:49] <TashCm> after i clicked paste in the page it didnt send me a url link
#1704 [18:50] <mattym> TashCm, It doesnt send one, you copy he pages address
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#1715 [18:54] <Link_jon> mattym do you have any idea how to fix my problem (i mentioned it once before to you... if you need me to say what it is again sure)
#1716 [18:55] * Pangea [Pangea@2604:180:0:3a::100] has joined #minecrafthelp
#1717 [18:56] <TashCm> https://paste.ubuntu.com/26336336/
#1718 [18:56] <TashCm> is that the one?
#1719 [18:56] <mattym> ??> TashCm win/dxdiag/manual
#1720 [18:56] <Absol> TashCm: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1721 [18:56] <Absol> TashCm: Open the file you just saved, and copy the contents. Paste them on http://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1722 [18:56] <mattym> Link_jon, It will probably be a firewall, antivirus, adblock, or VPN realted issue if its a Mac
#1723 [18:57] <TashCm> do i have to make a ubuntu profile?
#1724 [19:00] <mattym> TashCm, No
#1725 [19:02] * AJ [webchat@50.109.231.232] has quit. (Ping timeout: 180 seconds)
#1726 [19:02] <TashCm> https://login.launchpad.net/SMjOALgNsMqj6153/+decide
#1727 [19:02] <Link_jon> do any of those come with a mac? (not very minecrafty ik but its still related)
#1728 [19:04] * TashCm [webchat@204.237.80.176] has quit. (Quit: Web client closed)
#1729 [19:04] <mattym> Link_jon, As far as I know just the firewall
#1730 [19:04] * TashCm [webchat@204.237.80.176] has joined #minecrafthelp
#1731 [19:05] <Link_jon> ... acctually its more so how to make a server send data or me recieve it. because the error code on chrome is: ERR_EMPTY_RESPONSE
#1732 [19:05] <Link_jon> the error on for minecraft is the same...
#1733 [19:07] * EdiRO552 [webchat@94.176.154.12] has joined #minecrafthelp
#1734 [19:07] <mattym> Link_jon, Something on your computer or network is blocking it.
#1735 [19:08] * Emnoss [webchat@50.118.145.83] has joined #minecrafthelp
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#1737 [19:08] <EdiRO552> Hello,so my account got hacked by a russian , and i cant login into my account anymore,i tried to change my email too,but when i did it he already hacked it too,i cant enter anymore ,what should i do?
#1738 [19:09] <mattym> ??> EdiRO552 account/send-email
#1739 [19:09] <Absol> EdiRO552: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1740 [19:09] <Absol> EdiRO552: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1741 [19:09] * Dani [webchat@c-68-84-133-5.hsd1.md.comcast.net] has joined #minecrafthelp
#1742 [19:09] <Dani> Hi
#1743 [19:09] <Dani> My mine craft isnt working
#1744 [19:10] <Dani> Each time I try to get on 1.12.2, it says Unable to save download. az_az.lang
#1745 [19:10] <mattym> Dani, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1746 [19:11] <Link_jon> matt do you have that on keybind?
#1747 [19:11] <EdiRO552> What can i do if i dont have anymore the Transaction ID
#1748 [19:11] <mattym> Link_jon, Yes
#1749 [19:11] <EdiRO552> I lost it
#1750 [19:11] <mattym> EdiRO552, Check the form, it has info on ways to recover it
#1751 [19:12] <EdiRO552> I tried anything
#1752 [19:15] * TashCm [webchat@204.237.80.176] has joined #minecrafthelp
#1753 [19:16] <TashCm> i just purchased minecraft and it wont launch. keeps saying "game crashed whilst initializing game"
#1754 [19:17] <mattym> ??> TashCm win/dxdiag/manual
#1755 [19:17] <Absol> TashCm: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1756 [19:17] <Absol> TashCm: Open the file you just saved, and copy the contents. Paste them on http://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
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#1761 [19:20] <TashCm> when it says download as text do i do that?
#1762 [19:20] * Link_jon [webchat@h69-21-48-139.amelva.dsl.dynamic.tds.net] has quit. (Ping timeout: 180 seconds)
#1763 [19:21] <mattym> TashCm, No, get the URL exactly like before
#1764 [19:24] * Dani [webchat@c-68-84-133-5.hsd1.md.comcast.net] has quit. (Quit: Web client closed)
#1765 [19:25] <TashCm> https://paste.ubuntu.com/26336476/
#1766 [19:25] <mattym> TashCm, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1767 [19:26] <TashCm> ok thanks
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#1773 [19:53] * BlitzFootball [webchat@c-71-237-61-41.hsd1.co.comcast.net] has joined #minecrafthelp
#1774 [19:54] <BlitzFootball> Every time i try to join a server or load a world my game crashes
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#1776 [19:55] <BlitzFootball> I have no idea how to fix it
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#1780 [20:06] * Sportsman25 [webchat@cpe-107-11-181-224.columbus.res.rr.com] has joined #minecrafthelp
#1781 [20:06] <Sportsman25> I need help
#1782 [20:08] <Sportsman25> I migrated my account and now I cant log on or reset my password
#1783 [20:08] <mattym> Sportsman25, What happens when you try?
#1784 [20:09] <Sportsman25> when i ask to reset my password it asked for my email but it never send to me
#1785 [20:09] <mattym> ??> Sportsman25 account/send-email
#1786 [20:09] <Absol> Sportsman25: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1787 [20:09] <Absol> Sportsman25: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1788 [20:11] * e_l1997 [~quassel@2.68.10.19.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#1789 [20:12] <Sportsman25> ??
#1790 [20:13] <Sportsman25> I sent an email ill wait to see what I get back
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#1792 [20:15] <Zainyzach> Anyone need help?
#1793 [20:15] <mattym> Zainyzach, How many times have you been asked not to do that?
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#1815 [22:24] <Madison> hello i cant reset my account qestions due to the fact that the only device i logged into is currently non-functional and i have forgotten the answers
#1816 [22:24] <GreyVulpine> Madison - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1817 [22:24] <Madison> ok
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#1822 [22:34] <Vincent_dehaas> I can't log into my account
#1823 [22:35] <Vincent_dehaas> I tried resetting my password, I got the email. And still would not work.
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#1827 [23:06] * VCGamerZ [webchat@181.115.9.175] has joined #minecrafthelp
#1828 [23:06] <VCGamerZ> Hi
#1829 [23:07] <VCGamerZ> I have a question
#1830 [23:07] <VCGamerZ> I bought mcpe on apple store a while ago
#1831 [23:08] <VCGamerZ> But through the time i chaged my device
#1832 [23:08] <VCGamerZ> Now im android
#1833 [23:08] <VCGamerZ> Is there a way so i can download mcpe to my android
#1834 [23:08] <VCGamerZ> Since i already bought it on ios
#1835 [23:08] <VCGamerZ> ¿?
#1836 [23:08] <mattym> VCGamerZ, No, you would need to buy it on the Play Store
#1837 [23:08] <VCGamerZ> Oh ok thx
#1838 [23:11] * coolkid305 [webchat@101.189.10.33] has joined #minecrafthelp
#1839 [23:12] <coolkid305> i bought java instead of windows 10 and i cant refund it
#1840 [23:13] <mattym> coolkid305, Java Edition comes with a code for Win10 Edition, log into your account at account.mojang.com/me and redeem it
#1841 [23:14] <coolkid305> THANK YOU SOOOO MUCH
#1842 [23:21] <coolkid305> wait a sec it sent me to microsoft store
#1843 [23:21] <coolkid305> ??
#1844 [23:22] <coolkid305> ??
#1845 [23:22] <coolkid305> ?
#1846 [23:24] <mattym> coolkid305, Yes, thats where the Windows 10 Edition is linked to
#1847 [23:24] <coolkid305> please someone
#1848 [23:24] <coolkid305> i know
#1849 [23:24] <coolkid305> bu
#1850 [23:24] <coolkid305> but
#1851 [23:25] <coolkid305> i tryed getting it and it wouldnt download
#1852 [23:25] <mattym> coolkid305, What did it say when you tried?
#1853 [23:27] <coolkid305> now it has 5 dollors tax!
#1854 [23:27] <coolkid305> let me check
#1855 [23:28] <coolkid305> it says to pick a way to pay
#1856 [23:29] * Guest1660 is now known as payonel
#1857 [23:29] <mattym> coolkid305, Make sure you are logged into the Store App on the computer with whatever Microsoft Account you used to redeem it
#1858 [23:29] <coolkid305> i did
#1859 [23:32] <coolkid305> .
#1860 [23:36] * zimstick [webchat@c-73-48-207-53.hsd1.ca.comcast.net] has joined #minecrafthelp
#1861 [23:37] <zimstick> Hello, I cant remember my login, can you help me please? :)
#1862 [23:38] <coolkid305> i loged on with the same one but its price is now 40$ and the card code was 35$$
#1863 [23:41] * rcmaehl [~null@2607:fcc8:bf1b:7700:d41f:7bd:518c:c1c] has quit. (Ping timeout: 194 seconds)
#1864 [23:41] * LuZioNoKB [webchat@191.35.255.178] has joined #minecrafthelp
#1865 [23:43] <LuZioNoKB> My minecraft is not entering either mojang account or minecraft.net what is happening?
#1866 [23:50] <coolkid305> HELLO
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