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#4 [00:16] <AtomicTheMiner> Friends and I screwing with ALT he changed the password then I changed it now it's not workingwhat do I do?
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#15 [01:50] <Shado_Eterminus> I can't sign in
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#23 [02:46] * danial090 [webchat@107-200-121-122.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#24 [02:46] <danial090> Hi i need help\
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#30 [02:54] <drixzt> Tried logging in minecraft.net but it won't allow me to log in saying "your request cannot be processed right now" or something like that. The account was created minutes before logging in
#31 [03:16] * rvnfusion [webchat@47.42.89.180] has joined #minecrafthelp
#32 [03:16] <rvnfusion> Hey
#33 [03:17] <rvnfusion> It won't let me download any new versions!
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#35 [03:19] <rvnfusion> I've checked for Byte thing and it isnt there, someone please help?
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#39 [03:50] * Avaastara [webchat@90.252.144.135] has joined #minecrafthelp
#40 [03:50] <Avaastara> Hello?
#41 [03:50] <Avaastara> I really need help
#42 [03:50] * Darian [webchat@143.176.206.233] has joined #minecrafthelp
#43 [03:50] <Avaastara> I was downloading it and it said failed see details
#44 [03:51] <Darian> yes hello i played minecraft a few years back on a other pc and i forgot mt minecraft nickname and password and cant log in
#45 [03:53] <Darian> what should I do?
#46 [03:54] <Avaastara> No its not that
#47 [03:54] <Avaastara> Its just not downloading
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#49 [03:58] * Atilla [webchat@106-68-189-197.dyn.iinet.net.au] has joined #minecrafthelp
#50 [03:58] <Atilla> hello
#51 [03:58] <Atilla> i am trying to download minecraft and this error pops up
#52 [03:58] <Atilla> Unable to save download. de_de.lang Name: de_de.lang URL: http://resources.download.minecraft.net/37/3731f16464adb76c4369b04284e7f42471d11da3 Error details: Attempting to move successful download to C:/Users\Mehmet\AppData\Roaming\.minecraft\assets\objects\37/3731f16464adb76c4369b04284e7f42471d11da3 The process cannot access the file because it is being used by another process Filename on disk: 410a-9919-9aaa-dfd9 Path: C:\Users\Mehme
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#59 [05:31] <Fospy> Помогите
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#68 [06:44] * Zainyzach is now known as AbsoI
#69 [06:44] <AbsoI> nick abo1/
#70 [06:45] * AbsoI is now known as Absoi
#71 [07:08] * CyborgManCZ [webchat@nat14.interconnect.cz] has joined #minecrafthelp
#72 [07:09] <CyborgManCZ> Hello, i have problem.. I played minecraft today. Then i turned off minecraft and pc. After 1hour, i came back. But i cant login, i changed my password but it dont work.. Can you help me?
#73 [07:10] <Absoi> What happends when you try and log i?
#74 [07:10] <CyborgManCZ> invaild username or password
#75 [07:10] <CyborgManCZ> i changed it 10x
#76 [07:10] <CyborgManCZ> but still dont work
#77 [07:10] <Absoi> Do you want to change your email?
#78 [07:11] <Absoi> do you log in with user name or email?
#79 [07:11] <CyborgManCZ> Yes, i want
#80 [07:11] <CyborgManCZ> Email
#81 [07:11] <CyborgManCZ> and username
#82 [07:11] <CyborgManCZ> i tried everything
#83 [07:11] <Absoi> Ok lets change your user name
#84 [07:11] <CyborgManCZ> im czech, so i have bad english
#85 [07:11] <CyborgManCZ> i dont want to change username, just emaikl
#86 [07:11] <CyborgManCZ> email*
#87 [07:11] <Absoi> kk
#88 [07:12] <CyborgManCZ> i have spend much money on servers, dont want to lose it. So just email
#89 [07:12] <Absoi> ??> CyborgManCZ account/forgot-login
#90 [07:12] <CyborgManCZ> what?
#91 [07:12] <Absoi> ??> CyborgManCZ account/forgot-login
#92 [07:12] <Absol> CyborgManCZ: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#93 [07:12] <Absol> CyborgManCZ: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#94 [07:13] <CyborgManCZ> Okay.
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#96 [07:22] * xkatercarlox [webchat@85-22-84-115.ip.dokom21.de] has joined #minecrafthelp
#97 [07:22] <xkatercarlox> hello?
#98 [07:22] <Absoi> hoi
#99 [07:23] <xkatercarlox> i can't log into my mojang account
#100 [07:23] <Absoi> ??> xkatercarlox account/forgot-login
#101 [07:24] <Absoi> ??> xkatercarlox account/forgot-login
#102 [07:24] <Absol> xkatercarlox: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#103 [07:24] <Absol> xkatercarlox: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#104 [07:24] <xkatercarlox> and im not receiving the emails to change my password
#105 [07:25] <xkatercarlox> but it is the right password because i just converted my old account into a mojang account and it worked
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#108 [07:45] * jolleha123 [webchat@153.34.34.95.customer.cdi.no] has joined #minecrafthelp
#109 [07:46] <jolleha123> hi. i bought minecraft many years ago, but only remember username, dont recal using a email even. but when i try to change password i need email
#110 [07:46] <Absoi> When did you get mninecraft
#111 [07:47] <jolleha123> probly back in 2011-2012
#112 [07:47] <Absoi> ??> jolleha123 account/reset-email
#113 [07:47] <Absol> jolleha123: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#114 [07:49] <jolleha123> is there any way to find what email is linked to a username
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#118 [07:52] <Absoi> hi.
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#123 [07:54] <jolleha123> is there any way to find what email is linked to a username
#124 [07:55] <Absoi> Forgot email?
#125 [07:55] <jolleha123> yes
#126 [07:55] <Absoi> ??> jolleha123 account/forgot-email
#127 [07:55] <Absol> jolleha123: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#128 [08:09] * Dan [webchat@0545d657.skybroadband.com] has joined #minecrafthelp
#129 [08:10] <Dan> Anyome know how too transfer xbox 360 world too new minecraft on xbox ome
#130 [08:10] <Dan> One*
#131 [08:11] <Absoi> Let me check that for you
#132 [08:12] <Absoi> Please refer going to https://help.mojang.com/customer/portal/articles/1797629
#133 [08:13] <Dan> It doesnt work ive tried that think its because i have the new minecraft not the xbox one eddition
#134 [08:14] <Absoi> hmm
#135 [08:18] <Absoi> I know there is a way on windows... and mac
#136 [08:18] <thgilfodrol> Absoi: can you /nick back to something more recognizable? your old one was better
#137 [08:18] * Absoi is now known as Zainyzach
#138 [08:19] <thgilfodrol> thanks
#139 [08:19] <Zainyzach> I dont know if I can help with xbox
#140 [08:19] <Zainyzach> can you thg?
#141 [08:20] <thgilfodrol> Dan: the xbox editions should be cross compatible- best bet is to make sure both systems are fully updated (system and the game itself)
#142 [08:22] * tomekL [webchat@89-67-98-99.dynamic.chello.pl] has joined #minecrafthelp
#143 [08:25] <tomekL> after switching n new pc with minecraft, the game crashes in about 2 secoonds - in native log last line displays: Launcher ended with 0
#144 [08:25] <tomekL> Native Launcher Version: 1365
#145 [08:26] <Zainyzach> ??> tomekL ask/wtf
#146 [08:26] <Absol> tomekL: Please form your question in the form of a question. Whatever you just said was unclear.
#147 [08:28] <tomekL> game crashes after building a terrain - why? Where I can find some logs?
#148 [08:29] <thgilfodrol> ??> tomekL launcher/log
#149 [08:29] <Absol> tomekL: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#150 [08:29] * Michael_Christ22 [webchat@n42-241-244-101.adl2.sa.optusnet.com.au] has joined #minecrafthelp
#151 [08:29] <tomekL> i tried but this is blank page
#152 [08:30] <thgilfodrol> tomekL: ah, are you able to get to the launcher itself, or does it crash before that?
#153 [08:30] <Michael_Christ22> yes i need help with my minecraft account migrating to mojang
#154 [08:30] <thgilfodrol> Michael_Christ22: what is your username?
#155 [08:31] <Michael_Christ22> Michael_Christ22
#156 [08:31] <tomekL> thgilfodrol: what do you mean: get to the launcher itself?
#157 [08:31] <thgilfodrol> Michael_Christ22: it seems that account is already migrated
#158 [08:31] <Michael_Christ22> real shit?
#159 [08:31] <Absol> Michael_Christ22: Please keep it civil
#160 [08:31] <thgilfodrol> Michael_Christ22: yes
#161 [08:31] <thgilfodrol> Michael_Christ22: have you tried logging in with your email?
#162 [08:31] <Michael_Christ22> so i just cant remember what email i used then
#163 [08:32] <thgilfodrol> tomekL: to clarify, is it crashing when the game is launching, or when the game is being installed?
#164 [08:32] <thgilfodrol> ??> Michael_Christ22 account/forgot-email
#165 [08:32] <Absol> Michael_Christ22: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#166 [08:32] <tomekL> thgilfodrol: it is crashing when the game is launching
#167 [08:32] <Michael_Christ22> yes but what if i dont remmember my previouis emasils
#168 [08:33] <Michael_Christ22> Previous*
#169 [08:33] <Michael_Christ22> emails*
#170 [08:34] <thgilfodrol> ??> tomekL launcher/crash-log
#171 [08:34] <Absol> tomekL: We need to see your crash log, which is created after a crash.
#172 [08:34] <Absol> tomekL: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#173 [08:34] <thgilfodrol> Michael_Christ22: if you can't remember your previous email addresses or no longer have access to them, you'll have to contact Mojang support
#174 [08:34] <thgilfodrol> ??> Michael_Christ22 account/send-email
#175 [08:34] <Absol> Michael_Christ22: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#176 [08:34] <Absol> Michael_Christ22: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#177 [08:34] * jolleha123 [webchat@153.34.34.95.customer.cdi.no] has quit. (Ping timeout: 180 seconds)
#178 [08:35] <Michael_Christ22> how do i acces my transaction code
#179 [08:35] <Michael_Christ22> access*
#180 [08:35] <thgilfodrol> ??> Michael_Christ22 account/trans-id
#181 [08:35] <Absol> Michael_Christ22: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#182 [08:37] <tomekL> thgilfodrol: launcher/crash-log - in which catalogue it is? I have only catalogues: /game /runtime /tmp /tools
#183 [08:37] <Michael_Christ22> thgilfodrol
#184 [08:37] <thgilfodrol> Michael_Christ22: yes?
#185 [08:38] <Michael_Christ22> can you answer which acccount is linked to Michael_Christ22
#186 [08:38] <Michael_Christ22> email account i mean
#187 [08:38] <thgilfodrol> Michael_Christ22: unfortunately, we don't have access to that here- you will have to contact Mojang via the support form linked above
#188 [08:39] <Michael_Christ22> i cant find it?
#189 [08:39] * benjodin [webchat@host-132-251-236-72.supernet.com.bo] has joined #minecrafthelp
#190 [08:39] <thgilfodrol> tomekL: to clarify, launcher/crash-log is part of the command that lets Absol say specific factoids (in this case, how to find the crash log)
#191 [08:40] <thgilfodrol> tomekL: you should be able to locate it via Absol's instructions below
#192 [08:40] <Michael_Christ22> thgilfodrol:
#193 [08:40] <Michael_Christ22> thgilfodrol: i cant find the link about the support
#194 [08:40] <thgilfodrol> Michael_Christ22: if you can't find it, you can still try contacting them- they're the only ones who can help and may offer alternate methods of verification
#195 [08:40] <benjodin> how i can install mods in version 1.12.2 premium
#196 [08:40] <thgilfodrol> ??> Michael_Christ22 account/send-email
#197 [08:40] <Absol> Michael_Christ22: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#198 [08:40] <Absol> Michael_Christ22: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#199 [08:40] <thgilfodrol> ??> benjodin mods
#200 [08:40] <Absol> benjodin: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#201 [08:41] * benjodin [webchat@host-132-251-236-72.supernet.com.bo] has quit. (Client Quit)
#202 [08:42] <Michael_Christ22> thgilfodrol: is there any mobile phone support line for me
#203 [08:44] <thgilfodrol> Michael_Christ22: unfortunately not
#204 [08:46] <tomekL> thgilfodrol: https://paste.ubuntu.com/26339930/
#205 [08:48] <tomekL> another effort https://paste.ubuntu.com/26339939/
#206 [08:48] <tomekL> thgilfodrol: https://paste.ubuntu.com/26339939/
#207 [08:48] <tomekL> thgilfodrol: sorry for that spam
#208 [08:50] <Michael_Christ22> all g
#209 [08:50] <Michael_Christ22> so i sent the email hoping they'll help me out thanks guys for the help though!
#210 [08:59] * Nova [webchat@108.234.156.48] has joined #minecrafthelp
#211 [09:00] <Nova> one day i have 130 fps now i have 0-50 and after that occurance i even tried different system optimizations that didnt help
#212 [09:00] <Nova> its minecraft only
#213 [09:00] <Nova> i also reinstalled it
#214 [09:10] <Zainyzach> hmm
#215 [09:12] <Zainyzach> I dont know why this is happening please wait for another assistant to help
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#218 [09:25] <tomekL> thgilfodrol: is there anything in these logs I have attached?
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#223 [10:01] <thgilfodrol> tomekL: sorry, I had to step out for a bit
#224 [10:01] <thgilfodrol> tomekL: does the game crash as soon as you enter a world?
#225 [10:02] <tomekL> yes
#226 [10:02] <thgilfodrol> ??> Nova win/dxdiag
#227 [10:02] <Absol> Nova: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#228 [10:02] <thgilfodrol> ??> tomekL can you launch the game as usual, then go to Options -> Video Settings, and make sure "Use VBOs" is set to off?
#229 [10:02] <thgilfodrol> whoops
#230 [10:02] <tomekL> I can
#231 [10:02] <thgilfodrol> tomekL: see if that fixes it
#232 [10:06] <tomekL> hm, I can not see Video Settings...
#233 [10:07] <thgilfodrol> tomekL: are you looking inside the Options menu ingame?
#234 [10:07] <tomekL> ok, I see it
#235 [10:07] <tomekL> sorry
#236 [10:07] <thgilfodrol> tomekL: was VBOs set to on?
#237 [10:07] * Anzhi [notavailab@alpha.elitebnc.org] has joined #minecrafthelp
#238 [10:08] <tomekL> I see only: Use VSync: ON
#239 [10:08] <tomekL> there's no VBOs
#240 [10:08] <tomekL> ok I see it
#241 [10:08] <tomekL> i hav ON
#242 [10:09] * Michael_Christ22 [webchat@n42-241-244-101.adl2.sa.optusnet.com.au] has joined #minecrafthelp
#243 [10:09] * Cra-Z_Games [webchat@99.105.239.116] has joined #minecrafthelp
#244 [10:09] <tomekL> I'll change it into OFF
#245 [10:09] <thgilfodrol> tomekL: set it to off, and see if you still crash
#246 [10:09] <Michael_Christ22> thgilfodrol:
#247 [10:09] <Michael_Christ22> im back
#248 [10:09] <Cra-Z_Games> I'm having a Crash issue
#249 [10:09] <thgilfodrol> Cra-Z_Games: what's the full, exact error?
#250 [10:09] <tomekL> thgilfodrol: thanks!
#251 [10:09] <tomekL> it helped!
#252 [10:10] <thgilfodrol> tomekL: all right- just a bit of explanation on the issue
#253 [10:10] <tomekL> ok, please
#254 [10:10] * Lord_of_Life [Elite12080@it.is.mostly.drunk.programming.at.elitebnc.org] has joined #minecrafthelp
#255 [10:10] <Cra-Z_Games> I'm trying to load my Creative world, and it completes the loading screen and all that, but when the world is supposed to actually come up, it crashes my game.
#256 [10:10] * Anzhi is now known as KL-E-0
#257 [10:10] <thgilfodrol> tomekL: that issue is usually caused by your graphics processor not supporting VBOs, which is a setting used to improve fps in some areas of the game
#258 [10:10] <thgilfodrol> ??> Cra-Z_Games launcher/crash-log
#259 [10:10] <Absol> Cra-Z_Games: We need to see your crash log, which is created after a crash.
#260 [10:10] <Absol> Cra-Z_Games: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#261 [10:11] <Michael_Christ22> thgilfodrol: if i deleted the transaction id email can i ever find it again
#262 [10:11] <tomekL> thgilfodrol: I see
#263 [10:11] <tomekL> thanks again
#264 [10:11] <thgilfodrol> tomekL: the issue is commonly seen on older intel processors without a dedicated video card
#265 [10:11] <thgilfodrol> tomekL: you'll just have to toggle it off every time you install the game again, and it shouldn't affect or cause any other issues
#266 [10:11] <thgilfodrol> tomekL: no problem, have fun
#267 [10:11] <Michael_Christ22> if i deleted the transaction id email can i ever find it again thgilfodrol
#268 [10:11] <tomekL> bye
#269 [10:11] * tomekL [webchat@89-67-98-99.dynamic.chello.pl] has quit. ()
#270 [10:11] * mateo [webchat@190-205-170-126.dyn.dsl.cantv.net] has joined #minecrafthelp
#271 [10:11] <thgilfodrol> Michael_Christ22: you only have to say it once- contacting Mojang is your best bet
#272 [10:12] <thgilfodrol> Michael_Christ22: they'll provide alternate means of verifying or retrieving the transaction id
#273 [10:12] <Michael_Christ22> okay but wont that take really long
#274 [10:12] <mateo> hello, i have a problem with the launcher of minecraft
#275 [10:12] <thgilfodrol> mateo: what is the problem?
#276 [10:12] <thgilfodrol> Michael_Christ22: you can view a rough time of how long it'll take for them to respond on the page Absol linked
#277 [10:13] <Cra-Z_Games> https://paste.ubuntu.com/26340469/
#278 [10:13] <Michael_Christ22> when did he link it
#279 [10:13] <thgilfodrol> ??> Michael_Christ22 account/send-email
#280 [10:13] <Absol> Michael_Christ22: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#281 [10:13] <Absol> Michael_Christ22: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#282 [10:13] <thgilfodrol> Cra-Z_Games: can you send the previous log too?
#283 [10:13] <Cra-Z_Games> Previous log?
#284 [10:14] <thgilfodrol> Cra-Z_Games: is there only one crash report log in the folder?
#285 [10:14] <mateo> when i'm open the game, say's "minecraft unable to update native launcher"
#286 [10:14] <Cra-Z_Games> II can't tell, I don't know this stuff :/
#287 [10:15] <thgilfodrol> Cra-Z_Games: do other worlds crash your game as well?
#288 [10:15] <thgilfodrol> mateo: one moment
#289 [10:16] <Cra-Z_Games> No they do not, my survival world works just fine.
#290 [10:18] <thgilfodrol> Cra-Z_Games: can you use the following steps to enable your launcher log, then try to cause the game to crash, and copy the resulting log to paste.ubuntu.com?
#291 [10:18] <thgilfodrol> Cra-Z_Games: http://web.archive.org/web/20170303061434/http://hopper.minecraft.net/help/guides/minecraft-logs/
#292 [10:19] <thgilfodrol> mateo: do you know how to get to your nativelog file?
#293 [10:19] <Cra-Z_Games> Alright, starting up the game now
#294 [10:19] <mateo> no, i don't
#295 [10:20] <thgilfodrol> mateo: can you open a file explorer and go to C:\Program Files (x86)\Minecraft ?
#296 [10:21] <Cra-Z_Games> https://paste.ubuntu.com/26340525/
#297 [10:21] <Cra-Z_Games> There ya go
#298 [10:22] <thgilfodrol> Cra-Z_Games: can you post the log found at "C:\Users\kaden\AppData\Roaming\.minecraft\crash-reports\crash-2018-01-07_11.20.39-server.txt" ?
#299 [10:23] <Cra-Z_Games> https://paste.ubuntu.com/26340538/
#300 [10:23] <Cra-Z_Games> There you are
#301 [10:24] <thgilfodrol> Cra-Z_Games: out of curiosity, did you use maps in that world?
#302 [10:25] <Cra-Z_Games> Yes, but I recently got rid of all of them
#303 [10:25] <Cra-Z_Games> A lot of them were custome, could that be an issue?
#304 [10:25] <thgilfodrol> Cra-Z_Games: 18w01a has a documented map bug that causes a client/server crash in some specific cases if you delete them; this is fixed in 1.13 (and potentially future snapshots)
#305 [10:25] <Cra-Z_Games> Ah ok
#306 [10:25] * Ozer_X [webchat@62.114.98.117] has joined #minecrafthelp
#307 [10:26] <thgilfodrol> Cra-Z_Games: for more information, you can view the official bug report at https://bugs.mojang.com/browse/MC-123771
#308 [10:26] <Cra-Z_Games> How do I fix it?
#309 [10:27] <thgilfodrol> Cra-Z_Games: there may not be an easy way to fix it before the update comes, but users in that bug report say that you can fix it by manually removing the maps (and associated item frames) if you use an editor
#310 [10:28] <Cra-Z_Games> Ugh, I don't think I can use editors, I'm not very good at it. Guess I'll just wait.
#311 [10:28] <Cra-Z_Games> Thanks anyway! You've been a huge help!
#312 [10:28] <thgilfodrol> Cra-Z_Games: no problem, all the best in getting it fixed in the future
#313 [10:28] <thgilfodrol> Cra-Z_Games: make sure tou make a backup of the world if you do try anything
#314 [10:28] <Cra-Z_Games> Thanks!
#315 [10:28] * techno156 [~techno156@14-201-37-16.static.tpgi.com.au] has quit. (Read error: Connection reset by peer)
#316 [10:28] <mateo> how can i open the C:\Program Files (x86)\Minecraft?
#317 [10:28] * Cra-Z_Games [webchat@99.105.239.116] has quit. (Quit: Web client closed)
#318 [10:29] <thgilfodrol> mateo: do you know how to open the file explorer?
#319 [10:29] <mateo> is like press win + r?
#320 [10:30] <thgilfodrol> mateo: you can do it that way, yes
#321 [10:30] <thgilfodrol> mateo: press win + r, paste the path "C:\Program Files (x86)\Minecraft" in, and hit enter
#322 [10:31] <mateo> finsh, i open it
#323 [10:31] <thgilfodrol> mateo: can you open the file called nativelog.txt inside, copy everything in the file, and post it to paste.ubuntu.com ?
#324 [10:32] <thgilfodrol> mateo: after you post it, put the link here
#325 [10:32] <Michael_Christ22> thank you thgilfodrol i appreciate it
#326 [10:32] <thgilfodrol> Michael_Christ22: no problem, good luck
#327 [10:34] <mateo> https://paste.ubuntu.com/26340590/
#328 [10:36] <thgilfodrol> mateo: is tis your first time installing the game?
#329 [10:36] <mateo> yes
#330 [10:38] <thgilfodrol> mateo: this seems to be a network related issue- it seems your internet connection to the download server is timing out (it couldn't contact the mojang servers in time) when downloading the game files
#331 [10:39] <thgilfodrol> mateo: unfortunately there may not be anything you can do except waiting a few hours to see if it'll clear up, or contacting your internet service provider about the connection issue
#332 [10:41] * bluepyth [webchat@host86-142-61-156.range86-142.btcentralplus.com] has joined #minecrafthelp
#333 [10:41] <bluepyth> can anyone help me
#334 [10:42] <mateo> that means my problem is about the download of the game?
#335 [10:43] <bluepyth> i logged into a different account so it logged me out my main and now i cant get back into my main account and i dont know the email adress to reset the password
#336 [10:45] * QuietGrey [webchat@cpc88101-dund15-2-0-cust45.16-4.cable.virginm.net] has joined #minecrafthelp
#337 [10:45] <bluepyth> i logged into a different account so it logged me out my main and now i cant get back into my main account and i dont know the email adress to reset the password
#338 [10:46] * Michael_Christ22 [webchat@n42-241-244-101.adl2.sa.optusnet.com.au] has quit. (Quit: Web client closed)
#339 [10:46] * Killer_baby_pig [webchat@cpe-74-65-101-220.stny.res.rr.com] has joined #minecrafthelp
#340 [10:47] <Killer_baby_pig> hey my account was stolen can i change the email i have the game purchase recipt
#341 [10:47] <GreyVulpine> Killer_baby_pig - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#342 [10:47] <bluepyth> what about me :(
#343 [10:47] <bluepyth> i logged into a different account so it logged me out my main and now i cant get back into my main account and i dont know the email adress to reset the password
#344 [10:48] <GreyVulpine> Same with you
#345 [10:48] <bluepyth> ty
#346 [10:48] <bluepyth> i ly <3
#347 [10:49] * QuietGrey [webchat@cpc88101-dund15-2-0-cust45.16-4.cable.virginm.net] has quit. (Client Quit)
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#349 [10:51] <QuietGrey> having trouble downloading minecraft java version, have no bytefence but still reciving error message of cannot download
#350 [10:51] <GreyVulpine> ??> QuietGrey tools/hjt
#351 [10:51] <Absol> QuietGrey: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#352 [10:51] <Absol> QuietGrey: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#353 [10:52] * Mendari [webchat@216.145.90.247] has joined #minecrafthelp
#354 [10:52] <Mendari> Hello, can someone help me please
#355 [10:52] * Killer_baby_pig [webchat@cpe-74-65-101-220.stny.res.rr.com] has quit. (Quit: Web client closed)
#356 [10:52] <GreyVulpine> Mendari - With?
#357 [10:53] <Mendari> how do i delete my minecraft profiles that i dont use
#358 [10:53] <Mendari> im using the new launcher
#359 [10:53] * bluepyth [webchat@host86-142-61-156.range86-142.btcentralplus.com] has quit. (Ping timeout: 180 seconds)
#360 [10:55] <GreyVulpine> How do you mean?
#361 [10:55] <Mendari> in the new launcher
#362 [10:55] <GreyVulpine> Describe a profile you'd like to delete
#363 [10:55] <Mendari> ok
#364 [10:55] <QuietGrey> https://paste.ubuntu.com/26340733/
#365 [10:56] <Mendari> 1.12.1
#366 [10:57] <Mendari> i would like to delete profile 12.1 with a couple others
#367 [10:57] <GreyVulpine> So. you click on the profile, there'll be a delete button in the upper right
#368 [10:57] <GreyVulpine> QuietGrey - you have bytefence.
#369 [10:58] <Mendari> ok thank GreyVulpine
#370 [10:58] <GreyVulpine> QuietGrey - Row 10: C:\Program Files\Reason\Security\Protection\rscp\bin\rscp_bg.exe
#371 [10:58] <QuietGrey> i searched for it following the instructions online and nothing came up any idea how to find it?
#372 [10:59] <GreyVulpine> Try this to scan for and delete it
#373 [10:59] <GreyVulpine> ??> QuietGrey av/adwcleaner
#374 [10:59] <Absol> QuietGrey: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#375 [10:59] <Absol> QuietGrey: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#376 [10:59] <QuietGrey> thank you!
#377 [11:02] * Ozer_X [webchat@62.114.98.117] has quit. (Ping timeout: 180 seconds)
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#380 [11:03] <QuietGrey_> ok i ran the program and restarted
#381 [11:05] * QuietGrey_ [webchat@cpc88101-dund15-2-0-cust45.16-4.cable.virginm.net] has quit. (Client Quit)
#382 [11:05] * QuietGrey [webchat@cpc88101-dund15-2-0-cust45.16-4.cable.virginm.net] has joined #minecrafthelp
#383 [11:05] <QuietGrey> ok i ran the program cleaned and restarted
#384 [11:05] <GreyVulpine> Now try minecraft
#385 [11:06] * andress_89 [webchat@143.137.223.87.dynamic.jazztel.es] has joined #minecrafthelp
#386 [11:06] <QuietGrey> i tried it and still got the same message unfortunately
#387 [11:06] <GreyVulpine> Give me another HJT report
#388 [11:06] <QuietGrey> ok
#389 [11:07] <andress_89> hi, I bought a minecraft account some years ago and today I was trying to migrate my account to mojang but I don't remember my nickname
#390 [11:07] <GreyVulpine> andress_89 - When did you purchase minecraft?
#391 [11:07] <andress_89> what can I do
#392 [11:08] <QuietGrey> can you send me the paste it again please
#393 [11:08] <GreyVulpine> ??> QuietGrey tools/hjt
#394 [11:08] <Absol> QuietGrey: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#395 [11:08] <Absol> QuietGrey: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#396 [11:08] <andress_89> i don't remember when exactly but around 2012
#397 [11:08] <GreyVulpine> andress_89 - Back when you first purchased minecraft, did you log in with your ingame name, or email address?
#398 [11:08] <QuietGrey> https://paste.ubuntu.com/26340902/
#399 [11:08] <andress_89> email
#400 [11:09] <GreyVulpine> andress_89 - Then you shouldn't need to migrate it at all
#401 [11:09] <GreyVulpine> QuietGrey - Seems Bytefence is still there. Hmm.
#402 [11:10] <andress_89> okay thanks
#403 [11:10] <GreyVulpine> QuietGrey - Try following: https://malwaretips.com/blogs/remove-bytefence/
#404 [11:21] * QuietGrey_ [webchat@cpc88101-dund15-2-0-cust45.16-4.cable.virginm.net] has joined #minecrafthelp
#405 [11:21] <GreyVulpine> So, what's the news?
#406 [11:21] * QuietGrey [webchat@cpc88101-dund15-2-0-cust45.16-4.cable.virginm.net] has quit. (Ping timeout: 180 seconds)
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#408 [11:22] <QuietGrey> hi followed all of the steps in the link but the computer says there is no file called bytefence and all of the antivirus scans came back saying no threats
#409 [11:23] <GreyVulpine> Hmm.... I can definitely see it running in your HJT report
#410 [11:26] * JonasUJ [webchat@0190700867.0.fullrate.ninja] has joined #minecrafthelp
#411 [11:26] <GreyVulpine> QuietGrey - Could you open up the explorer window, go to:
#412 [11:26] <GreyVulpine> C:\Program Files\Reason\Security\uninstall.exe
#413 [11:26] <GreyVulpine> See if there's that uninstaller there
#414 [11:26] * lofi [webchat@c-73-244-228-187.hsd1.fl.comcast.net] has joined #minecrafthelp
#415 [11:26] <lofi> hi so
#416 [11:26] <JonasUJ> hi
#417 [11:26] <JonasUJ> uhm
#418 [11:26] <lofi> i bought minecraft awhile back and i recently wanted to play again
#419 [11:26] <JonasUJ> account trobles
#420 [11:27] <lofi> but its only letting me play demo
#421 [11:27] <JonasUJ> same
#422 [11:27] <GreyVulpine> Then you're not using the right email address to log in
#423 [11:27] <lofi> i have been using the right email tho
#424 [11:27] <GreyVulpine> If you're seeing "Play Demo", that email address did not purchase minecraft under it
#425 [11:28] <lofi> i did though
#426 [11:28] <GreyVulpine> More often than not, it's because people think they've purchased minecraft under that email, but they used a different email instead
#427 [11:28] <QuietGrey> ok ran it
#428 [11:28] <GreyVulpine> QuietGrey - Uninstall it, then try minecraft
#429 [11:28] <lofi> i really did use it thouugh
#430 [11:28] <GreyVulpine> lofi - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#431 [11:30] <QuietGrey> thank you that worked!
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#433 [11:33] * QuietGrey [webchat@cpc88101-dund15-2-0-cust45.16-4.cable.virginm.net] has quit. (Ping timeout: 180 seconds)
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#435 [11:42] * lucispro [webchat@178-84-208-230.dynamic.upc.nl] has joined #minecrafthelp
#436 [11:42] <lucispro> hello
#437 [11:42] <lucispro> The crew of Mine-Efteling can't access our server! we can't even see the menu. Our Minecraft crashes every time by the @Mojang logo! 0 replies 0 retweets 0 likes Reply Retweet Like View Tweet activity
#438 [11:44] <Zainyzach> Hello
#439 [11:45] <lucispro> hello
#440 [11:45] <Zainyzach> You are a server owner?
#441 [11:45] <lucispro> yes
#442 [11:45] <Zainyzach> Whats the server count
#443 [11:46] <Zainyzach> WHats the average server count?
#444 [11:46] <lucispro> idk i am a owner but my friend pays it so idk
#445 [11:46] <Zainyzach> Ok so you need help?
#446 [11:46] <lucispro> yes
#447 [11:46] <lucispro> my minecraft won't start
#448 [11:47] <Zainyzach> hmmm what does it say when you try to start itz?
#449 [11:47] <Zainyzach> it*
#450 [11:48] <Zainyzach> hmmm what does it say when you try to start itz
#451 [11:48] <Zainyzach> it*
#452 [11:48] <lucispro> nothing is booting fine but keep crashing by the mojang logo
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#454 [11:49] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#455 [11:49] <Zainyzach> Why?
#456 [11:49] <Zainyzach> ???
#457 [11:52] * Zainyzach [webchat@CPE788df7eaa301-CM788df7eaa300.cpe.net.cable.rogers.com] has quit. (Quit: Web client closed)
#458 [11:52] * Zainyzach [webchat@CPE788df7eaa301-CM788df7eaa300.cpe.net.cable.rogers.com] has joined #minecrafthelp
#459 [11:53] * lofi [webchat@c-73-244-228-187.hsd1.fl.comcast.net] has joined #minecrafthelp
#460 [11:54] <lofi> hello so i have 2 old minecraft accounts which i bought minecraft on both of them. on the first account, i can log in but it says i never bought it but i did. on the second account i cant find the email associated ith it
#461 [11:55] <GreyVulpine> lofi - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#462 [11:55] <lofi> i cant find the transaction thing my dude
#463 [11:55] <GreyVulpine> Then leave that field blank
#464 [11:55] <lofi> it doeent let me
#465 [11:56] <GreyVulpine> It doers
#466 [11:56] <GreyVulpine> Does, rather.
#467 [11:56] <lofi> ill try again
#468 [11:59] <lofi> okay i sent in a help q
#469 [12:00] * WilliamHJK [webchat@62-46-131-71.adsl.highway.telekom.at] has joined #minecrafthelp
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#474 [12:35] * Toast [webchat@65.78.72.191] has joined #minecrafthelp
#475 [12:35] <Toast> Hey
#476 [12:36] <Toast> I dont know if anybody is actually here
#477 [12:37] <Toast> So I forgot my minecraft username and password
#478 [12:37] <Zainyzach> Ok
#479 [12:37] <Toast> i had a minecraft premium acc like 5 years ago
#480 [12:37] <Zainyzach> ??> Toast account/forgot-login
#481 [12:37] <Absol> Toast: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#482 [12:37] <Absol> Toast: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#483 [12:38] <Toast> When i try to migrate i need my username but i dont have it
#484 [12:39] <Toast> and i dont think i have a transaction id
#485 [12:40] * krezo10 [webchat@edf154.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#486 [12:40] <Zainyzach> ??> Toast account/tans-id/lost
#487 [12:41] <Zainyzach> ??> Toast account/trans-id/lost
#488 [12:41] <Absol> Toast: If you have lost your transaction ID, you will need to follow the steps for the payment provider you used.
#489 [12:41] <Absol> Toast: Paypal: ?? account/trans-id/paypal | Skrill (mid-2011 through November 2013): ?? account/trans-id/skrill | Braintree (since December 2013): ?? account/trans-id/braintree | Gift code: ?? account/trans-id/giftcode
#490 [12:41] <krezo10> Every time i try to join a 1.7 server the game crashes. Is that normal? The only version of the game thats modded is 1.12.
#491 [12:41] <Toast> ok thank you
#492 [12:42] <Zainyzach> 1.7 is a very old version.
#493 [12:43] <krezo10> I know but there are still servers that are only compatible with 1.7 after that whole Bukkit DMCA drama that went out a couple of years ago
#494 [12:45] <krezo10> Also, a lot of people play that server and it seems like im the only person getting this weird crash
#495 [12:45] * jgurley30 [webchat@216.186.211.178] has joined #minecrafthelp
#496 [12:45] <mattym> krezo10, This channel does not support old or modded versions.
#497 [12:46] <krezo10> Oh. Thanks for the info
#498 [12:46] <Zainyzach> ??> krezo10 pastbin
#499 [12:46] <jgurley30> Hi Guys, we have a couple of kids that would like to play minecraft together on a server. Do we have to buy them each a copy of minecraft in order to do so?
#500 [12:47] <mattym> jgurley30, Yes
#501 [12:47] <Zainyzach> ??> krezo10 paste
#502 [12:47] <Absol> krezo10: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#503 [12:47] <jgurley30> fair enough mattym Thank you :)
#504 [12:48] * madi [webchat@c-98-236-152-246.hsd1.wv.comcast.net] has joined #minecrafthelp
#505 [12:48] <madi> hey
#506 [12:48] <madi> i need help
#507 [12:49] <madi> so i cant migrate my account because i dont know the email i used
#508 [12:49] * krezo10 [webchat@edf154.neoplus.adsl.tpnet.pl] has quit. (Ping timeout: 180 seconds)
#509 [12:49] * FadedIron [webchat@x1-6-a0-f3-c1-57-d5-01.cpe.webspeed.dk] has joined #minecrafthelp
#510 [12:49] <mattym> ??> madi account/send-email
#511 [12:49] <Absol> madi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#512 [12:49] <Absol> madi: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#513 [12:50] <madi> i dont know my transaction id
#514 [12:50] <FadedIron> Hello, im having a problem with my game, when i stop moving the mouse it keeps on going in a wierd way, i have tried cinematic mode but it dosent work, anyone that can help me?
#515 [12:50] <mattym> madi, You will need to find it, read all the info on the form that was linked.
#516 [12:50] <mattym> FadedIron, Do you have Nvidia graphics hardware?
#517 [12:50] <FadedIron> i do not know what that is at all
#518 [12:51] <FadedIron> it worked like 2 days ago perfectly
#519 [12:51] <FadedIron> but now its fcked (sorry language)
#520 [12:51] <mattym> ??> FadedIron win/dxdiag/manual
#521 [12:51] <Absol> FadedIron: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#522 [12:51] <Absol> FadedIron: Open the file you just saved, and copy the contents. Paste them on http://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#523 [12:51] * madi [webchat@c-98-236-152-246.hsd1.wv.comcast.net] has quit. (Client Quit)
#524 [12:51] <FadedIron> and what is that?
#525 [12:51] <FadedIron> sorry but i dont know mutch about computers
#526 [12:51] <mattym> FadedIron, Its a way to get the information you don't know the answers for
#527 [12:52] <FadedIron> okay so what do i need to do?
#528 [12:52] <mattym> FadedIron, Follow the instructions Absol wrote
#529 [12:53] * jgurley30 [webchat@216.186.211.178] has quit. (Ping timeout: 180 seconds)
#530 [12:53] <Zainyzach> mattym what commands do you have on pokedashboard?
#531 [12:53] <FadedIron> i did
#532 [12:53] <FadedIron> now what?
#533 [12:54] <mattym> FadedIron, We need the URL the instructions had you make.
#534 [12:54] <mattym> Zainyzach, What?
#535 [12:54] <FadedIron> and how do i get that?
#536 [12:54] <mattym> FadedIron, Following the instructions
#537 [12:54] <Zainyzach> what commands do you have on pokedashboard?
#538 [12:55] <FadedIron> its all in danish is that a problem?
#539 [12:56] <mattym> FadedIron, No, the important parts wont matter
#540 [12:56] <FadedIron> https://paste.ubuntu.com/26341607/
#541 [12:56] <FadedIron> like that
#542 [12:57] <mattym> FadedIron, Yes one moment
#543 [12:58] <mattym> FadedIron, Are you using an external Monitor?
#544 [12:58] <FadedIron> yes
#545 [12:58] <FadedIron> an S24D330
#546 [12:59] <FadedIron> is thst the problem?
#547 [12:59] <FadedIron> cause it worked like 2 days ago without any problems
#548 [12:59] <mattym> FadedIron, Can you disconnect the monitor and see if the issue happens with just the laptops screen.
#549 [13:00] <FadedIron> ill try
#550 [13:01] * GreyVulpine [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#551 [13:01] <FadedIron> well
#552 [13:01] <FadedIron> it works fine without the monitor
#553 [13:02] <mattym> FadedIron, Did you adjust the display size or zoon/magnification on the external monitor?
#554 [13:02] <FadedIron> but hte problem is that my screen to my normal pc is fcked to whenever the screen gets just a little bit touched it all goes to black and white screen
#555 [13:02] <mattym> zoom*
#556 [13:02] <FadedIron> hmm i dont know what that is
#557 [13:02] <FadedIron> i changed the resulusion
#558 [13:02] <mattym> FadedIron, Plug it back in.
#559 [13:02] <FadedIron> i did
#560 [13:03] <FadedIron> and its fcked up again
#561 [13:03] <mattym> FadedIron, Make sure its set to 1920x1080 resolution
#562 [13:03] <FadedIron> yeh
#563 [13:03] <FadedIron> it is
#564 [13:03] <mattym> FadedIron, There should be a setting called scale or zoom, make sure its at 100% not more or less
#565 [13:03] <FadedIron> but it still is fcked
#566 [13:04] <FadedIron> where is that setting?
#567 [13:04] <mattym> FadedIron, In the Display settings you get to from right clicking on the desktop
#568 [13:05] <FadedIron> i dont see a zoom button
#569 [13:06] <mattym> FadedIron, See if there is anything in the Advanced Settings area
#570 [13:07] <FadedIron> nope
#571 [13:07] <FadedIron> can you skype me? so i can screenshare
#572 [13:07] <FadedIron> that might help
#573 [13:07] <FadedIron> or Discord
#574 [13:07] <mattym> FadedIron, It also may be in the part wher it says Make text and other items larger or smaller
#575 [13:08] <FadedIron> okay
#576 [13:08] <FadedIron> i have a thing called "Smaller - bigger" and i can change that
#577 [13:08] * alfie [webchat@30.231.189.80.dyn.plus.net] has joined #minecrafthelp
#578 [13:08] <mattym> FadedIron, Whats it currently set to?
#579 [13:08] <FadedIron> Smaller
#580 [13:09] <mattym> FadedIron, Is there any line or indicator that has a recommended option?
#581 [13:09] <alfie> i have downloaded minecraft and as soon as it loads it crashes
#582 [13:09] <mattym> ??> alfie launcher/crash-log
#583 [13:09] <Absol> alfie: We need to see your crash log, which is created after a crash.
#584 [13:09] <Absol> alfie: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#585 [13:10] <FadedIron> no
#586 [13:10] <FadedIron> but i put it at medium and its fixed now
#587 [13:10] <FadedIron> Thank you so mutch <3 :D ly #nohomo
#588 [13:10] <mattym> FadedIron, Ok make sure you have it saved there
#589 [13:10] * rcmaehl [~null@2607:fcc8:bf1b:7700:b4b3:5f3d:2fd:b7da] has joined #minecrafthelp
#590 [13:10] <FadedIron> okay
#591 [13:10] <FadedIron> thank you so mutch
#592 [13:10] <FadedIron> :D
#593 [13:11] <FadedIron> <3 is there any way i can recommend you ?
#594 [13:11] <mattym> FadedIron, No, nothing like that
#595 [13:11] <FadedIron> like, vote you up that ur a good supporter
#596 [13:11] <FadedIron> :(
#597 [13:11] <FadedIron> but then jsut tell urself u are :D
#598 [13:12] <FadedIron> UR MAH HOMIE
#599 [13:12] <FadedIron> Take care
#600 [13:12] <FadedIron> :D
#601 [13:13] <alfie> it just says 502 bad gateway
#602 [13:14] * cholz [webchat@pool-96-245-1-76.phlapa.fios.verizon.net] has joined #minecrafthelp
#603 [13:14] <mattym> alfie, What does?
#604 [13:14] <alfie> https://paste.ubuntu.com/ this page once i have paste
#605 [13:14] <mattym> alfie, Try doing it again.
#606 [13:15] <alfie> ok
#607 [13:15] <mattym> alfie, If that site doesn't work try https://pastebin.com/
#608 [13:15] <cholz> My game keeps on crashing whenever I try to launch minecraft, any ideas on what to do?
#609 [13:15] <mattym> ??> cholz launcher/crash-log
#610 [13:15] <Absol> cholz: We need to see your crash log, which is created after a crash.
#611 [13:15] <Absol> cholz: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#612 [13:15] <cholz> okay
#613 [13:19] <alfie> You have exceeded the maximum paste size of 512 kilobytes per paste. PRO users don't have this limit! this is what it says
#614 [13:20] <cholz> I believe I did it
#615 [13:20] <mattym> cholz, We need the link/url to the info you created
#616 [13:21] <mattym> alfie, try https://pastebin.com/
#617 [13:21] <mattym> alfie, Wait
#618 [13:21] <cholz> https://paste.ubuntu.com/26341725/
#619 [13:21] <cholz> That?
#620 [13:21] <mattym> alfie, https://paste.ee/
#621 [13:21] <mattym> cholz, Yes one moment
#622 [13:21] <cholz> ok cool
#623 [13:22] <mattym> ??> cholz win/dxdiag/manual
#624 [13:22] <Absol> cholz: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#625 [13:22] <Absol> cholz: Open the file you just saved, and copy the contents. Paste them on http://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#626 [13:24] <cholz> What do you mean by open the file I just saved?
#627 [13:25] <mattym> cholz, There will be a text file called dxdiag on your desktop if you did the instructions right
#628 [13:25] <cholz> What are the Win+R keys?
#629 [13:26] <mattym> cholz, You need to press both the Windows Key and R key at the same time
#630 [13:29] <cholz> https://paste.ubuntu.com/26341810/
#631 [13:29] <cholz> I believe I did it
#632 [13:29] <mattym> cholz, Yes one moment
#633 [13:30] <mattym> cholz, Ok, you need to download and install the file from this page https://www.geforce.com/drivers/results/128425
#634 [13:31] <mattym> cholz, When you start the install, you need to choose the Custom Install options, then make sure the box for Clean Install is checked.
#635 [13:31] <cholz> okay
#636 [13:31] * FadedIron [webchat@x1-6-a0-f3-c1-57-d5-01.cpe.webspeed.dk] has quit. (Ping timeout: 180 seconds)
#637 [13:32] <alfie> https://paste.ee/p/YboIx
#638 [13:34] <mattym> ??> alfie win/reinst
#639 [13:34] <Absol> alfie: You may need to reinstall the locally installed files that Minecraft puts into place.
#640 [13:34] <Absol> alfie: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#641 [13:35] <alfie> thank you
#642 [13:37] * MrSoloHD [webchat@CPE64777d97f0c3-CM64777d97f0c0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#643 [13:38] <MrSoloHD> Hello>
#644 [13:39] <Zainyzach> hi
#645 [13:42] <cholz> so what happens after everything in installed? should it be good to go or is there more steps?
#646 [13:43] <mattym> cholz, After its installed, try the game again, if the issue continues, restart the PC and try running the game again
#647 [13:43] <cholz> okay thank you
#648 [13:45] <MrSoloHD> My mc account is hacked.
#649 [13:45] <MrSoloHD> can someone help me?
#650 [13:45] <mattym> MrSoloHD, What makes you believe its been hacked?
#651 [13:46] <MrSoloHD> Can't log on to it
#652 [13:46] <mattym> MrSoloHD, What happens when you try?
#653 [13:46] <MrSoloHD> the person who hacked to my account has changed the security questions
#654 [13:46] <MrSoloHD> it says invalid password
#655 [13:46] <mattym> MrSoloHD, Did you try a password reset?
#656 [13:47] <MrSoloHD> my email was hacked.
#657 [13:47] <MrSoloHD> too
#658 [13:47] <mattym> ??> MrSoloHD account/send-email
#659 [13:47] <Absol> MrSoloHD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#660 [13:47] <Absol> MrSoloHD: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#661 [13:51] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
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#663 [13:54] * Jonathan [webchat@c-73-83-239-42.hsd1.wa.comcast.net] has joined #minecrafthelp
#664 [13:54] <Jonathan> I can't log onto my account
#665 [13:54] <mattym> Jonathan, What happens when you try?
#666 [13:54] <Jonathan> when i send a forget my password link to the original account
#667 [13:54] <Jonathan> I dont see anything
#668 [13:55] <Jonathan> It just tells me I can't log in because the password is incorrect
#669 [13:56] <Jonathan> so I go to forget password link and proceed from there
#670 [13:56] <Jonathan> and I get nothing in my email accounts
#671 [13:56] <mattym> Jonathan, Did you check any spam/junk folders?
#672 [13:56] <Jonathan> even when I check spam, junk, and all mail.
#673 [13:56] <mattym> ??> Jonathan account/send-email
#674 [13:56] <Absol> Jonathan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#675 [13:56] <Absol> Jonathan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#676 [13:56] <Jonathan> This is like the 5th time I've
#677 [13:58] <alfie> hi it is still not working i pase that thing again and this is it https://paste.ubuntu.com/26342060/
#678 [13:59] <mattym> alfie, Ah ok.
#679 [13:59] <mattym> alfie, Does it only crash when you try to open a world/server or right after you hit the play button on the launcher
#680 [14:01] <alfie> just as the world loads
#681 [14:01] <mattym> alfie, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#682 [14:01] <alfie> ok
#683 [14:03] <alfie> oh my god you are amazing !!!!!! thank you so much from a very stressed mum.
#684 [14:05] * Jonathan [webchat@c-73-83-239-42.hsd1.wa.comcast.net] has quit. (Ping timeout: 180 seconds)
#685 [14:10] * Nova [webchat@108.234.156.48] has quit. (Quit: Web client closed)
#686 [14:11] * Jan-Daniel [webchat@ip-37-201-210-153.hsi13.unitymediagroup.de] has joined #minecrafthelp
#687 [14:12] <Jan-Daniel> hi
#688 [14:13] * JackJohnGaming [webchat@90.197.221.245] has joined #minecrafthelp
#689 [14:13] <JackJohnGaming> hi
#690 [14:14] <Jan-Daniel> i have a problem with my minecraft account. i dont receave the system mail fpr resteing passwort
#691 [14:14] <JackJohnGaming> When I try loading minecraft it says error unable to save download 1.12.2.jar
#692 [14:14] <mattym> JackJohnGaming, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#693 [14:14] * Jan-Daniel [webchat@ip-37-201-210-153.hsi13.unitymediagroup.de] has quit. (Client Quit)
#694 [14:25] <JackJohnGaming> Thanks, now it is uninstalling
#695 [14:30] * Gianno [webchat@toroon4507w-lp140-03-70-50-117-88.dsl.bell.ca] has joined #minecrafthelp
#696 [14:31] <Gianno> My minecraft is imediatly going into not responding a couple seconds after it opens I've already checked my computer for malware could someone help me with this?
#697 [14:32] * CreamyWhiteSauce [webchat@c-67-177-98-180.hsd1.fl.comcast.net] has joined #minecrafthelp
#698 [14:32] <mattym> Gianno, Is it freezing on the screen that shows the Mojang logo?
#699 [14:32] <Gianno> No
#700 [14:32] <Gianno> Riht after that
#701 [14:32] <mattym> ??> Gianno tools/hjt
#702 [14:32] <Absol> Gianno: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#703 [14:32] <Absol> Gianno: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#704 [14:33] <CreamyWhiteSauce> Okay so, I think i throttled my account, but I cant change my password because my minecraft account is linked to an email service that has been shut down, so what should I do?
#705 [14:34] <mattym> ??> CreamyWhiteSauce account/send-email
#706 [14:34] <Absol> CreamyWhiteSauce: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#707 [14:34] <Absol> CreamyWhiteSauce: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#708 [14:34] <CreamyWhiteSauce> okay thanks
#709 [14:35] <Gianno> https://paste.ubuntu.com/26342262/
#710 [14:35] * treepuncher [webchat@pool-108-11-187-31.nrflva.fios.verizon.net] has joined #minecrafthelp
#711 [14:35] * CreamyWhiteSauce [webchat@c-67-177-98-180.hsd1.fl.comcast.net] has quit. (Client Quit)
#712 [14:35] <Gianno> @mattym
#713 [14:35] <mattym> ??> Gianno av/adwcleaner
#714 [14:35] <Absol> Gianno: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#715 [14:35] <Absol> Gianno: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#716 [14:35] <Gianno> Ive done this already it says it detects no malware
#717 [14:36] <treepuncher> hello, I would like to know how to retreive an account, I haven't used it since 2013 and i only have the email adress asociated to it
#718 [14:36] <mattym> Gianno, Have you used that exact program?
#719 [14:36] <mattym> treepuncher, Did you try having a password reset sent to that email?
#720 [14:36] <Gianno> mattym Im almost certain but let me just do it again
#721 [14:36] <treepuncher> yes, I don't receive anything
#722 [14:36] <Gianno> Ill come back if it doesn't work
#723 [14:37] <mattym> ??> treepuncher account/send-email
#724 [14:37] <Absol> treepuncher: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#725 [14:37] <Absol> treepuncher: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#726 [14:37] <treepuncher> nothing on spam folder either
#727 [14:37] <treepuncher> i don't have either of those codes
#728 [14:37] <mattym> treepuncher, Check the form for instructions on other ways to find it.
#729 [14:38] <treepuncher> the original account email was updated on 2013
#730 [14:38] <treepuncher> thanks, i'll read that
#731 [14:41] * ItsRegret [webchat@d75-155-253-221.bchsia.telus.net] has joined #minecrafthelp
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#734 [14:45] * kaylee28 [webchat@c-73-72-202-244.hsd1.il.comcast.net] has joined #minecrafthelp
#735 [14:46] <kaylee28> my account was hacked my profile name was changed i sent a email to change my profile name --which was done but in game it is still wrong
#736 [14:46] * alfie [webchat@30.231.189.80.dyn.plus.net] has quit. (Ping timeout: 180 seconds)
#737 [14:47] <kaylee28> how do i fix my profile name in game
#738 [14:47] <mattym> ??> kaylee28 launcher/relog
#739 [14:47] <Absol> kaylee28: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#740 [14:48] <kaylee28> i have done that but it stays the same
#741 [14:48] <kaylee28> any other suggestions
#742 [14:48] <mattym> kaylee28, Did you log completely out of the launcher, to the point where you had to re-enter the email and passwor
#743 [14:49] <kaylee28> yes
#744 [14:49] <treepuncher> hello again, is there a way for me to determine if my old account is a legacy account? remember, I don't have acces to the original email account and I am having failed login errors
#745 [14:49] <mattym> kaylee28, What is the ingame username?
#746 [14:49] <kaylee28> kaylee28
#747 [14:49] <mattym> treepuncher, Last time you remember logging in, did you use an email and password or user and password
#748 [14:50] <kaylee28> and right now its flipalts the person who stole the account
#749 [14:50] <kaylee28> do you think my account is still being hacked
#750 [14:50] <treepuncher> last time I used the account was 2013, i don't remember
#751 [14:50] <mattym> kaylee28, The username system shows it at kaylee28 so it should show that ingame as long as you have relogged
#752 [14:50] <mattym> treepuncher, Do you remember your ingame username
#753 [14:50] <treepuncher> no
#754 [14:51] <kaylee28> ok ill try again thanks for your hel p
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#756 [14:51] <mattym> treepuncher, Do you know when you bought it?
#757 [14:51] <treepuncher> i searched my email for mojang emails. I have one from 2013 about email changed, but no confirmation
#758 [14:51] <treepuncher> I mith have bought the game 2011 or 2012
#759 [14:51] <mattym> treepuncher, Yeah, cant be sure then
#760 [14:52] <treepuncher> if I attampted an email update on 2013, but never got a confirmation does it mean I never went trough with the change? I think the account might be associated to the old email adress
#761 [14:53] * Gianno [webchat@toroon4507w-lp140-03-70-50-117-88.dsl.bell.ca] has joined #minecrafthelp
#762 [14:53] <Gianno> mattym It's still doing the same thing
#763 [14:54] <mattym> treepuncher, Possibly. But if it was never a Migrated account, contacting Mojang will be the only way to resolve it.
#764 [14:54] <mattym> ??> Gianno win/dxdiag/manual
#765 [14:54] <Absol> Gianno: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#766 [14:54] <Absol> Gianno: Open the file you just saved, and copy the contents. Paste them on http://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#767 [14:55] <treepuncher> thanks, I'll try some email/pword combinations with the old email and contact CS. It might be lost for good.
#768 [14:55] <treepuncher> happy tree punching
#769 [14:58] <Gianno> mattym https://paste.ubuntu.com/26342409/
#770 [14:59] <mattym> Gianno, Ok lets try a driver update, Download and Install the file from this page https://www.geforce.com/drivers/results/128425
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#773 [15:26] * Voxshooter [webchat@cpe-65-25-188-58.wi.res.rr.com] has joined #minecrafthelp
#774 [15:26] <Voxshooter> I can no longer log into my account
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#777 [15:30] <Voxshooter> Hello?
#778 [15:31] <mattym> Voxshooter, What happens when you try?
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#782 [15:39] * Absol kicked mib_om18or from #minecrafthelp (Reason: ib_om18or :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
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#784 [15:48] <jgurley30> Hi Guys, Can the android minecraft versions connect to the minecraft Java-based server?
#785 [15:48] <GreyVulpine> No.
#786 [15:49] <jgurley30> ouch! right then. That would explain why it doesn't work! :)
#787 [15:50] <jgurley30> is there a server version that I can run on my home PC for my kids using android tablets?
#788 [15:51] * Nimashet25 [webchat@static-71-245-51-147.sctnpa.east.verizon.net] has joined #minecrafthelp
#789 [15:52] <Nimashet25> downloading new ver of MC and got an error about Java, updated java 2 days ago
#790 [15:53] <mattym> Nimashet25, What does the full error say?
#791 [15:54] <mattym> jgurley30, Either a Realms subscription, or just have to join each others games.
#792 [15:54] <Nimashet25> mattym you waht what is put on the clip board?
#793 [15:54] <Nimashet25> want
#794 [15:55] <jgurley30> Thank you guys :)
#795 [15:55] <mattym> Nimashet25, Yes
#796 [15:55] <Nimashet25> Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: C:/Program Files (x86)\Java\jre1.8.0_131\bin\javaw.exe Exists: false
#797 [15:56] <mattym> Nimashet25, If you updated your Java, you need to edit the profile you use in the launcher to use the new directory for the Java Executable
#798 [15:56] <Nimashet25> loaded a map and MC wanted to update, normal use Twitch
#799 [15:57] <Nimashet25> ok will look into that thanks
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#801 [15:59] * minecrafter [webchat@95.149.87.110] has joined #minecrafthelp
#802 [15:59] <minecrafter> hello?
#803 [16:00] <minecrafter> can i have help?
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#805 [16:02] * drewni [webchat@70.35.231.103] has joined #minecrafthelp
#806 [16:03] <drewni> hello i need help my game launcher says "Unable to save download. en_gb.lang"
#807 [16:04] * TheLegendOfOwen [webchat@24.7.33.203] has joined #minecrafthelp
#808 [16:05] <TheLegendOfOwen> Whenever i try to start up my minecraft it crashes with this message: The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#809 [16:05] <mattym> drewni, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#810 [16:05] <mattym> ??> TheLegendOfOwen win/dxdiag/manual
#811 [16:05] <Absol> TheLegendOfOwen: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#812 [16:05] <Absol> TheLegendOfOwen: Open the file you just saved, and copy the contents. Paste them on http://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#813 [16:10] <TheLegendOfOwen> okay here
#814 [16:10] <TheLegendOfOwen> https://paste.ubuntu.com/26342850/
#815 [16:10] <mattym> TheLegendOfOwen, Ok one moment.
#816 [16:12] <mattym> TheLegendOfOwen, Download and Install the file from this page https://www.geforce.com/drivers/results/128425
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#818 [16:13] <TheLegendOfOwen> ok?
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#820 [16:22] * Nick is now known as Guest61195
#821 [16:22] <Guest61195> hi, i have a great gaming computer but minecraft only runs at 30 fps.
#822 [16:22] <Guest61195> my specs are a 1080, an i7, and 16 gb of ram.
#823 [16:26] <TheLegendOfOwen> ok i installed it
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#825 [16:27] <TheLegendOfOwen> my minecraft works again thanks :)
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#827 [16:41] * Jacklord12 [webchat@146-195.sh.cgocable.ca] has joined #minecrafthelp
#828 [16:41] <Jacklord12> Hi, I have a issue about my account.
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#832 [16:52] * Mendari [webchat@216.145.90.247] has joined #minecrafthelp
#833 [16:52] <Mendari> Hello, can someone help me
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#835 [16:52] <Mendari> Hello, can someone help me
#836 [16:57] <Mendari> Hello, can anybody help me please
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#841 [17:00] <bbonucci2> my launcher says it cant find java runtime eventhough not but 5 min ago i played minecraft
#842 [17:02] <Mendari> Hello, is there anybody onliine that can help me please
#843 [17:02] <Pohy> hello , can u help me ? I played minecraft since 2012 and i stop until now , i want to play again and i found email verification email from mojang. I remember my username and email but i forgot password... When I requested password recovery the email to reset passwort didnt came :/ can u help me with this ?
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#845 [17:04] <Pohy> its not in spam ..
#846 [17:04] <Pohy> its not in spam ..
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#854 [18:40] * kyza07 [webchat@CPE-121-215-20-65.lnse1.pie.bigpond.net.au] has joined #minecrafthelp
#855 [18:41] <kyza07> Hi, I have an old minecraft account and have tried to migrate to the new one but when I log in to the new one via email and password it says that I can only play in demo mode. I know my old username but can't remember the password and the reset emails are not being received?
#856 [18:42] <mattym> ??> kyza07 account/send-email
#857 [18:42] <Absol> kyza07: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#858 [18:42] <Absol> kyza07: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#859 [18:43] <kyza07> I did send them a support request and they just sent me a link on how to migrate to new account?
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#861 [18:44] <mattym> kyza07, Then you probably didn't describe the issue the same way you did here
#862 [18:45] <kyza07> Ok thanks, I will try again. Is there no phone number I can call to get it all sorted quickly? I am happy to pay for support. I want to get sorted quickly as he is at a Minecraft camp this week for school holidays and can't access.
#863 [18:45] <kyza07> Sorry, this is my 12 year old son's account, I'm trying to get fixed. Thanks.
#864 [18:45] <mattym> kyza07, No number
#865 [18:46] <kyza07> Ok, will locate transaction id and go from there. I purchased years ago so hope I can find it. Thanks for your time.
#866 [18:47] <kyza07> Just found it from June 2012! Thanks. Bye
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#872 [18:54] <safefire233> I cant sign in
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#883 [19:23] <shadowneg> hi i have a problem login, asked for password recovery but no email received
#884 [19:24] <zainyzach_> ??> shadowneg account/forgot-login
#885 [19:24] <Absol> shadowneg: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#886 [19:24] <Absol> shadowneg: Note: If you have to contact Mojang, do not forget to include your transaction ID!
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#888 [19:26] <zainyzach__> ??> shadowneg account/forgot-login
#889 [19:26] <Absol> shadowneg: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#890 [19:26] <Absol> shadowneg: Note: If you have to contact Mojang, do not forget to include your transaction ID!
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#897 [19:43] <PetersRabbits> hi
#898 [19:44] <PetersRabbits> my minecraft game wont open
#899 [19:44] <PetersRabbits> it says unable to save download. af_za.lang
#900 [19:45] <PetersRabbits> hello?
#901 [19:45] <PetersRabbits> hello?
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#912 [20:54] <Dougdimmadome> Hello
#913 [20:55] <Dougdimmadome> What does "Failed to download file. eu_es.lang" mean and how can I fix it?
#914 [20:56] <GreyVulpine> Dougdimmadome - Bytefence is known to cause issues with Minecraft. Please see: https://bugs.mojang.com/browse/MCL-5546 -- For instructions on how to uninstall it.
#915 [20:58] <Dougdimmadome> I have MacOS.
#916 [20:58] <GreyVulpine> Then you've got some sort of antimalware/security software that's blocking minecraft from communicating correctly
#917 [21:00] <Dougdimmadome> I uninstalled AdBlock, but other than that I have nothing. Could it be a connection issue?
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#921 [21:56] <DannyZuko> My Minecraft Launcher as finished downloading all the stuff right? So when I go to click 'Play' I get an error message saying "The system cannot find the path specified Filename on disk: javaw.exe" What do I do?
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#924 [22:02] <bass> Error details: Attempting to move successful download to /Users/trentonbass/Library/Application Support/minecraft/versions/1.12.2/1.12.2.jar Is a directory
#925 [22:03] <bass> this is what shows up when I try to download
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