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#5 [01:07] * ohx03 [webchat@p5B025F46.dip0.t-ipconnect.de] has joined #minecrafthelp
#6 [01:07] <ohx03> good morning, i have this bow which i'd like to enchant/mend together further. it has power, knockback, infinity and flame, and refuses to accept mending.
#7 [01:07] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#8 [01:08] <ohx03> there must be a reason which i cannot see.
#9 [01:10] <Anna> infinity bows can't have mending
#10 [01:10] <Anna> and the reverse
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#13 [01:14] <ohx03> Anna: thanks, obviously overlooked that.
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#16 [01:59] * Reaper [webchat@47-40-246-162.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#17 [01:59] <Reaper> I just downloaded minecraft and it keeps crashing before i can even play
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#26 [04:56] * Mikael [webchat@CPE-143-238-89-173.lns5.cht.bigpond.net.au] has joined #minecrafthelp
#27 [04:58] <Mikael> Hey peeps, i cant get a verfication email sent to my inbox, waited all day day and still nothing. done everything they have said on they website, and i have no idea what i can do. Lodged a ticket, but no response either
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#30 [05:22] * BTown481 [webchat@237.143.148.122.sta.dodo.net.au] has joined #minecrafthelp
#31 [05:23] <BTown481> Hi, I'm having trouble migrating my account, I think I accidentally created my new account without automatically migrating the old one with the automatic migrator thing and now I can't get it to migrate
#32 [05:23] <BTown481> when I click log in on the minecraft exe itself it tries to log me into xbox live or something
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#35 [05:54] <Hasimoto> hellp
#36 [05:54] <Hasimoto> who can help me?
#37 [05:54] <Hasimoto> plz
#38 [06:07] <Hasimoto> hey
#39 [06:07] <Hasimoto> guys
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#42 [06:24] * Patrick [webchat@83-93-227-57-cable.dk.customer.tdc.net] has joined #minecrafthelp
#43 [06:24] <Patrick> Hello
#44 [06:24] <Patrick> I got this error: java.lang.NullPointerException: group
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#46 [07:01] * marci5454 [webchat@93-34-235-77.ip52.fastwebnet.it] has joined #minecrafthelp
#47 [07:01] <marci5454> hi anyone can help me?
#48 [07:02] <marci5454> can anyone check this network shop , https://shop.parkercraft.it/ it respect eula?
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#58 [08:26] * Just_Apples [webchat@41.169.121.20] has joined #minecrafthelp
#59 [08:26] <Just_Apples> Hi
#60 [08:26] <Just_Apples> Does anyone know why my game keeps crashing once I join the game?
#61 [08:30] <tyteen4a03> Just_Apples: what error message does it give you?
#62 [08:31] * Azzlack [webchat@ip4d1576b5.dynamic.kabel-deutschland.de] has joined #minecrafthelp
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#77 [09:33] <Corbmasta> Hi, I have a very old minecraft account and would like to change my username but when I try to import my old account it never loads or does anything
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#84 [09:43] <Guest88168> my minecraft launcher couldn'd start, can zou help me?
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#138 [10:25] <Zyptor> I need help... My minecraft is crashing and I have been here before and nothing is helping...
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#154 [10:37] <henriquereche> my account was hacked
#155 [10:37] <henriquereche> i found the new email, but i cant transfer to my email
#156 [10:38] <henriquereche> because security code
#157 [10:38] <henriquereche> sorry, security questions
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#159 [10:52] * KittyKroket [webchat@CMPC-089-239-082-035.CNet.Gawex.PL] has joined #minecrafthelp
#160 [10:52] <KittyKroket> java.lang.nullpointerexception
#161 [10:53] <KittyKroket> i need help
#162 [10:53] <KittyKroket> i can't login to server
#163 [10:56] * koelmen110 [webchat@ip-217-103-103-42.ip.prioritytelecom.net] has joined #minecrafthelp
#164 [10:57] <koelmen110> when i wanna run minecraft he can't find my java runtime what is that?
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#168 [11:15] * PapDK [webchat@178.157.255.95] has joined #minecrafthelp
#169 [11:15] <PapDK> Is there anyone?
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#171 [11:15] <Fonshio> yes
#172 [11:16] * Fonshio [webchat@179.4.196.157] has quit. (Client Quit)
#173 [11:16] <PapDK> Helpers?
#174 [11:17] <PapDK> Does Mojang have a support mail?
#175 [11:17] <PapDK> Does Mojang have a support mail?
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#203 [14:13] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has quit. (Ping timeout: 194 seconds)
#204 [14:13] * Joshua [webchat@CPEf0f249053bd3-CMf0f249053bd0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#205 [14:14] <Joshua> I am Not Getting emails To change my Password for my account. How can i fix this?
#206 [14:14] <mattym> Joshua, Did you check any spam/junk folders in the email.
#207 [14:15] <Joshua> Yes i have. a while ago they Used to Come in when I sent a request. now they have stopped.
#208 [14:15] <mattym> Joshua, What is the email provider?
#209 [14:18] * Joshua [webchat@CPEf0f249053bd3-CMf0f249053bd0.cpe.net.cable.rogers.com] has quit. (Ping timeout: 180 seconds)
#210 [14:20] * Jack [webchat@cpc96904-walt25-2-0-cust476.13-2.cable.virginm.net] has joined #minecrafthelp
#211 [14:20] <Jack> hello
#212 [14:20] * Jack is now known as Guest25241
#213 [14:21] <Guest25241> hi
#214 [14:22] <Guest25241> i cart log into minecraft it keeps saying the email or password was wrong but it isnt
#215 [14:22] <mattym> Guest25241, Did you try doing a password reset?
#216 [14:22] <Guest25241> i cart because the email is no longer valid
#217 [14:23] <mattym> ??> Guest25241 login/throttle
#218 [14:23] <Absol> Guest25241: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#219 [14:23] <Absol> Guest25241: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#220 [14:24] <Guest25241> ok if it dont work should i come back here
#221 [14:25] <mattym> Guest25241, If it doesn't work you will need to contact Mojang to get the email changed to one you have access to.
#222 [14:26] <Guest25241> ok
#223 [14:42] * Fra0War0 [webchat@host202-112-dynamic.27-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#224 [14:42] <Fra0War0> hy
#225 [14:42] <Fra0War0> my minecraft
#226 [14:42] <Fra0War0> crash
#227 [14:42] <Fra0War0> you speak italian????
#228 [14:42] <mattym> ??> Fra0War0 launcher/log
#229 [14:42] <Absol> Fra0War0: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#230 [14:43] <Fra0War0> java tell fatal error
#231 [14:44] <Fra0War0> ehy
#232 [14:44] <Fra0War0> java tell my a fatal error
#233 [14:45] <mattym> Fra0War0, Get the exact error as described
#234 [14:45] <Fra0War0> Absol: ehy java tell me a fatl error and i can't go to the hypixel lobbies
#235 [14:46] <Fra0War0> ok
#236 [14:46] <Fra0War0> one moment
#237 [14:47] <Fra0War0> Error executing task java.util.concurrent.ExecutionException: java.lang.NullPointerException at java.util.concurrent.FutureTask.report(FutureTask.java:122) at java.util.concurrent.FutureTask.get(FutureTask.java:192) at h.a(SourceFile:47) at bib.az(SourceFile:991) at bib.a(SourceFile:419) at net.minecraft.client.main.Main.main(SourceFile:123) Caused by: java.lang.NullPointerException at bhk.d(SourceFile:228
#238 [14:47] <Fra0War0> mattym: Error executing task java.util.concurrent.ExecutionException: java.lang.NullPointerException at java.util.concurrent.FutureTask.report(FutureTask.java:122) at java.util.concurrent.FutureTask.get(FutureTask.java:192) at h.a(SourceFile:47) at bib.az(SourceFile:991) at bib.a(SourceFile:419) at net.minecraft.client.main.Main.main(SourceFile:123) Caused by: java.lang.NullPointerException at bhk.d(Source
#239 [14:47] <Fra0War0> h
#240 [14:48] <mattym> Fra0War0, Do all the instructions and get the link please
#241 [14:48] <Fra0War0> what????
#242 [14:48] <Fra0War0> mattym: what
#243 [14:48] <Fra0War0> Error executing task java.util.concurrent.ExecutionException: java.lang.NullPointerException at java.util.concurrent.FutureTask.report(FutureTask.java:122) at java.util.concurrent.FutureTask.get(FutureTask.java:192) at h.a(SourceFile:47) at bib.az(SourceFile:991) at bib.a(SourceFile:419) at net.minecraft.client.main.Main.main(SourceFile:123) Caused by: java.lang.NullPointerException at bhk.d(SourceFile:228
#244 [14:48] <mattym> Fra0War0, Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#245 [14:48] <Fra0War0> thanks
#246 [14:50] * Diamond12 [webchat@c-174-50-122-79.hsd1.ga.comcast.net] has joined #minecrafthelp
#247 [14:52] <Diamond12> Hi, so I am trying to create a minecraft 1.12.2 VANILLA minecraft server, and I port forward the minecraft server to make it public. I get the port forwarding done right, but when I put in my public ip with my port, I can't connect to my server.
#248 [14:52] * jjs999jjs [~jjs999jjs@2a02:c7d:662b:300:952f:8d5d:218b:c6d0] has joined #minecrafthelp
#249 [14:52] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#250 [14:52] * Ramonsilva [webchat@187-41-25-127.user.veloxzone.com.br] has joined #minecrafthelp
#251 [14:53] <mattym> Diamond12, If its on your own network use your internal IP, if its on the same PC that you play on use localhost as the IP. Use the following site to test your public IP https://dinnerbone.com/minecraft/tools/status/
#252 [14:53] <Fra0War0> mattym: https://paste.ubuntu.com/26355429/
#253 [14:54] <Fra0War0> this is the link
#254 [14:54] <Fra0War0> mattym???
#255 [14:55] <mattym> ??> Fra0War0 win/reinst
#256 [14:55] <Absol> Fra0War0: You may need to reinstall the locally installed files that Minecraft puts into place.
#257 [14:55] <Absol> Fra0War0: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#258 [14:58] <Diamond12> Mattym, http://prntscr.com/hy81nz I know I set my port forwarding up right. I just don't know why the site says it can't find it.
#259 [14:58] <Fra0War0> what I do not have to cancel
#260 [14:58] <mattym> Diamond12, What steps did you take in setting up the server
#261 [14:59] <mattym> Fra0War0, Inside the .minecraft folder, delete everything except the folder called saves
#262 [14:59] <Fra0War0> ok thanks
#263 [15:01] <Diamond12> I downloaded the 1.12.2 server from minecraft.net, I then set the ip in server.properites to my internal ip, set the port to 25565, I then portforwaderd my ip to 25565.
#264 [15:01] <mattym> Diamond12, Leave the ip in server.properties blank
#265 [15:01] <Diamond12> Ok
#266 [15:03] <Diamond12> I am still getting the same error, on the dinnerbone site.
#267 [15:05] <mattym> Diamond12, Did you restart the server
#268 [15:06] <Fra0War0> im delete
#269 [15:06] <Diamond12> Yes, here is my port forwarding http://prntscr.com/hy85wl
#270 [15:06] <mattym> Diamond12, Make sure the changes to the server.properties are done when the server is off
#271 [15:06] <mattym> Diamond12, Are you sure the interal port you forwarded, is the one for the machine the server is running on
#272 [15:08] <Diamond12> Yes, I am using the same machine that the server is on
#273 [15:08] <Fra0War0> it takes a lot of time to delete files .... is it normal?
#274 [15:08] <Fra0War0> it takes a lot of time to delete files .... is it normal?
#275 [15:08] <mattym> Fra0War0, Sometimes yes
#276 [15:08] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#277 [15:08] <Fra0War0> ah ok
#278 [15:10] * Lord_Ralex [~Ralex@2604:180:0:ba7::da25] has joined #minecrafthelp
#279 [15:11] <mattym> Diamond12, If you use localhost, can you connect to the server?
#280 [15:11] <Diamond12> Yes.
#281 [15:11] <mattym> Diamond12, Make sure any firewalls on the PC are turned off.
#282 [15:12] <Diamond12> Ok, Turning off my anti-virus firewall maybe thats doing it.
#283 [15:13] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has quit. (Ping timeout: 194 seconds)
#284 [15:15] * Snowman [~Snowman@85.146.18.119] has joined #minecrafthelp
#285 [15:18] <Fra0War0> mattym: it is important delete the folder "assets"?
#286 [15:18] * YoMama [webchat@207.35.4.209] has joined #minecrafthelp
#287 [15:18] <mattym> Fra0War0, Yes
#288 [15:18] <Fra0War0> ok
#289 [15:20] <Fra0War0> mattym: this folder is full .... I'll take a long time to delete it
#290 [15:21] <YoMama> hey friends, so i have already downloaded minecraft and that worked fine. i logged into my account and clicked play, but it stopped downloading and is saying, "Failed to download file. icon_16x16.png" what do i do my fam?
#291 [15:21] <mattym> YoMama, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#292 [15:22] <YoMama> i followed the steps and "Bytefence" was not there
#293 [15:23] <mattym> ??> YoMama tools/hjt
#294 [15:23] <Absol> YoMama: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#295 [15:23] <Absol> YoMama: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#296 [15:24] <YoMama> is this for real^^ seems totes sketch
#297 [15:25] <Diamond12> Mattym, so should I just allow Java through the firewall?
#298 [15:26] <mattym> Diamond12, See if disabling it allows the server to be seen, if that works, edit it to allow Java. If turning it off doesn't work, then its another issue
#299 [15:26] * opmc [~opmc@bl18-251-174.dsl.telepac.pt] has joined #minecrafthelp
#300 [15:26] * opmc [~opmc@bl18-251-174.dsl.telepac.pt] has quit. (Client Quit)
#301 [15:30] <YoMama> https://paste.ubuntu.com/26355617/
#302 [15:30] <YoMama> friends help me
#303 [15:30] <mattym> YoMama, Do you know if you installed Avast while you had another antivirus installed?
#304 [15:31] <YoMama> i dont really know
#305 [15:31] <mattym> ??> YoMama av/adwcleaner
#306 [15:31] <YoMama> i probably did
#307 [15:31] <Absol> YoMama: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#308 [15:31] <Absol> YoMama: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#309 [15:31] <mattym> YoMama, After you do the instructions Absol wrote, try the game again.
#310 [15:32] <YoMama> ight thanks broskis love yall
#311 [15:32] <Fra0War0> mattym: i deleted everything,what i do now
#312 [15:32] <mattym> Fra0War0, Re-run the game
#313 [15:33] <Fra0War0> everything except the folder "saves"
#314 [15:33] <Fra0War0> ok
#315 [15:36] * Diamond12 [webchat@c-174-50-122-79.hsd1.ga.comcast.net] has quit. (Ping timeout: 180 seconds)
#316 [15:36] * plshelpme [webchat@2.218.234.188] has joined #minecrafthelp
#317 [15:36] * Ark [webchat@186.214.244.103] has joined #minecrafthelp
#318 [15:36] <plshelpme> hey can i have some help ?
#319 [15:37] <plshelpme> can anyone help me out hear?
#320 [15:37] * opmc [~opmc@bl18-251-174.dsl.telepac.pt] has joined #minecrafthelp
#321 [15:38] <Fra0War0> thanks for everything anyway
#322 [15:38] * plshelpme [webchat@2.218.234.188] has quit. (Client Quit)
#323 [15:38] <Ark> java error help
#324 [15:38] <Fra0War0> mattym: thanks for everything anyway
#325 [15:39] * YoMama [webchat@207.35.4.209] has quit. (Ping timeout: 180 seconds)
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#328 [15:39] * guest283823823 [webchat@cpc96904-walt25-2-0-cust476.13-2.cable.virginm.net] has joined #minecrafthelp
#329 [15:39] <Fra0War0> mattym: I'm downloading the 1.12.2 version
#330 [15:39] * Ark [webchat@186.214.244.103] has quit. (Client Quit)
#331 [15:39] * jhcgaming [webchat@2.218.234.188] has joined #minecrafthelp
#332 [15:39] <jhcgaming> hey help pls
#333 [15:40] <jhcgaming> its about minecraft multiplayer
#334 [15:40] <guest283823823> i cart sight in to minecraft but i know the username and password
#335 [15:41] <jhcgaming> ah ok guest we have been having that problem alot over the last few days but we have a fix
#336 [15:41] <guest283823823> ok what is it
#337 [15:42] <jhcgaming> since our mojang servers where down for maitence the last few days we discovered some bugs could u pls confirm your the account holder with your email and password pls
#338 [15:42] <jhcgaming> privatechat.
#339 [15:42] <mattym> !terminate jhcgaming
#340 [15:42] * Absol kicked jhcgaming from #minecrafthelp (Reason: hcgaming :You have been removed from this channel)
#341 [15:43] <mattym> guest283823823, As you were told earlier, if it didn't work after an hour, you need to contact Mojang support
#342 [15:43] <guest283823823> no i cart because it says dont give account info
#343 [15:43] <guest283823823> how do i do that?
#344 [15:43] <mattym> ??> guest283823823 account/send-email
#345 [15:43] <Absol> guest283823823: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#346 [15:43] <Absol> guest283823823: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#347 [15:44] <guest283823823> i dont have the transaction id for anythink
#348 [15:44] <Fra0War0> ok now minecraft go
#349 [15:45] <Fra0War0> thanks for all
#350 [15:45] <Fra0War0> goodbye
#351 [15:45] <mattym> ??> guest283823823 account/trans-id
#352 [15:45] <Absol> guest283823823: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#353 [15:46] <guest283823823> i already did this i dont have any emails from mojang because i bought the account in 2015
#354 [15:46] * Fesranden [webchat@cpc101694-grth11-2-0-cust24.16-4.cable.virginm.net] has joined #minecrafthelp
#355 [15:46] <Fesranden> Hi, I forgot my email and password! :(
#356 [15:47] <Fesranden> ello?
#357 [15:47] * YoMama [webchat@207.35.4.209] has joined #minecrafthelp
#358 [15:47] <Fesranden> I forgot my minecraft email and password!!! :*(((((
#359 [15:47] <mattym> Fesranden, Try all your email accounts on the password reset page
#360 [15:48] <Fesranden> I have, i can't rmeember the right one! !
#361 [15:48] <Fesranden> im only 10 and can't rmeember any my meails
#362 [15:48] <Fesranden> emails*
#363 [15:48] <YoMama> i did all de things eyes was tolds and nothins happened
#364 [15:48] * Fra0War0 [webchat@host202-112-dynamic.27-79-r.retail.telecomitalia.it] has quit. (Ping timeout: 180 seconds)
#365 [15:48] <Fesranden> matty
#366 [15:48] <Fesranden> plez help
#367 [15:48] <mattym> Fesranden, If you can't remember anything, then there is nothing you can do.
#368 [15:49] <Fesranden> @matty
#369 [15:49] <Fesranden> :(((
#370 [15:49] <Fesranden> so i wast my mom mone
#371 [15:49] <mattym> YoMama, Did the ADWCleaner find anything?
#372 [15:49] <guest283823823> u have to wait for him to respond
#373 [15:49] <Fesranden> she going to be so sad!!
#374 [15:49] <Fesranden> :::::?
#375 [15:49] <Fesranden> :::::?
#376 [15:49] * Fesranden [webchat@cpc101694-grth11-2-0-cust24.16-4.cable.virginm.net] has left #minecrafthelp
#377 [15:49] <YoMama> no it found nothing
#378 [15:50] <mattym> ??> YoMama win/reinst
#379 [15:50] <Absol> YoMama: You may need to reinstall the locally installed files that Minecraft puts into place.
#380 [15:50] <Absol> YoMama: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#381 [15:50] * guest283823823 [webchat@cpc96904-walt25-2-0-cust476.13-2.cable.virginm.net] has quit. (Quit: Web client closed)
#382 [15:51] <YoMama> thanks buddy ol' pal!
#383 [15:57] <YoMama> it didnt work my bros
#384 [15:57] <mattym> YoMama, Are you on your home network or a public/shared one?
#385 [15:57] * DerpySquidward [webchat@nc-71-49-33-174.dhcp.embarqhsd.net] has joined #minecrafthelp
#386 [15:58] <YoMama> public shared
#387 [15:58] <YoMama> its at my school, but the prof said it wasn't blocked
#388 [15:58] <mattym> YoMama, There is probably a network setting blocking access to the downloads. You will need to try again at home.
#389 [15:59] <DerpySquidward> I need help, every time that I try to start Minecraft. The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#390 [15:59] <mattym> ??> DerpySquidward win/dxdiag
#391 [15:59] <Absol> DerpySquidward: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#392 [15:59] <YoMama> i have downloaded other stuff before, but i will try again at home and come back here if it still doesnt work
#393 [16:00] <DerpySquidward> https://paste.ubuntu.com/26355724/
#394 [16:01] <mattym> DerpySquidward, Your computer doesn't meet the requirements for the game.
#395 [16:01] <DerpySquidward> Is there any way to get it to work?
#396 [16:01] <mattym> DerpySquidward, No
#397 [16:02] <DerpySquidward> Ok, thanks
#398 [16:02] * DerpySquidward [webchat@nc-71-49-33-174.dhcp.embarqhsd.net] has quit. (Client Quit)
#399 [16:06] * Rebecca [webchat@209.141.213.158] has joined #minecrafthelp
#400 [16:08] <Rebecca> So like when i press play the game pulls up the mojang loading screen but after a few seconds it stops responding and i have to close it. MC takes it as a crash but i dont have a crash folder after i wiped everything out.
#401 [16:08] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#402 [16:09] * YoMama [webchat@207.35.4.209] has quit. (Ping timeout: 180 seconds)
#403 [16:09] <mattym> ??> Rebecca tools/hjt
#404 [16:09] <Absol> Rebecca: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#405 [16:09] <Absol> Rebecca: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#406 [16:10] * LeviBlaze25 [webchat@151.95.157.130] has joined #minecrafthelp
#407 [16:12] <Rebecca> Um a screen popped up that said my system denyed write access to host file
#408 [16:12] <mattym> Rebecca, Hit OK then it will continue
#409 [16:13] <Rebecca> oh xD
#410 [16:13] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has quit. (Ping timeout: 194 seconds)
#411 [16:14] <Rebecca> Wait was i supposed to run Minecraft today for this to work? Cuz i just got home and its been doing this for a while
#412 [16:14] <mattym> Rebecca, No
#413 [16:15] * LeviBlaze25 [webchat@151.95.157.130] has quit. (Quit: Web client closed)
#414 [16:15] <Rebecca> Ok here is the link https://paste.ubuntu.com/26355827/
#415 [16:16] <mattym> ??> Rebecca av/adwcleaner
#416 [16:16] <Absol> Rebecca: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#417 [16:16] <Absol> Rebecca: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#418 [16:16] * opmc [~opmc@bl18-251-174.dsl.telepac.pt] has quit. (Quit: Leaving)
#419 [16:16] * Angel_ [webchat@64-178-133-28.eastlink.ca] has joined #minecrafthelp
#420 [16:17] <Angel_> I can't seem to be able to reset my security questions. I apparently do not remember them. and I follow the proper protocol but the account tells me I cannot reset them
#421 [16:18] <mattym> ??> Angel_ account/send-email
#422 [16:18] <Absol> Angel_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#423 [16:18] <Absol> Angel_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#424 [16:18] <Angel_> I got the account years ago and I don't have the transaction id anymore. or even remember how I paid for it
#425 [16:20] <Angel_> nvm. I feel like an idiot i figured out the problem
#426 [16:20] * Angel_ [webchat@64-178-133-28.eastlink.ca] has quit. (Client Quit)
#427 [16:22] <Rebecca> So with the folder that it pulls up do i need to find it and delete them?
#428 [16:23] <Rebecca> Folders*
#429 [16:23] <mattym> Rebecca, No, once its done scanning, it should go into the cleaning phase where it does that for you.
#430 [16:23] <Rebecca> Oh im an idiot i didnt see the clean button
#431 [16:31] * rcmaehl [~null@2607:fcc8:bf1b:7700:6d3d:ef80:e21a:ee3b] has joined #minecrafthelp
#432 [16:34] * Rebecca [webchat@209.141.213.158] has joined #minecrafthelp
#433 [16:35] <Rebecca> Alright i just restarted my computer what now?
#434 [16:38] <Rebecca> Cuz it said to come back on for further instructions
#435 [16:50] <Rebecca> Cuz idk if im good to play mc now or nah
#436 [16:51] <mattym> Rebecca, Just try running the game again
#437 [16:54] <Rebecca> Omg its working now tysm!! <3
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#440 [17:02] * Reaper [webchat@76.3.242.242] has joined #minecrafthelp
#441 [17:04] <Reaper> My Minecraft is Failing to download file. fil_ph.lang and i dont have any incompatable files
#442 [17:04] <mattym> ??> Reaper tools/hjt
#443 [17:04] <Absol> Reaper: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#444 [17:04] <Absol> Reaper: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#445 [17:06] <Reaper> What?
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#451 [17:16] <prvo> i purchased the minecraft explorer's pack for xbox and it's installed on my xbox. what should i do to launch the explorer pack? i don't see any corresponding world
#452 [17:19] <mattym> prvo, From what I can find about that pack, its a mix of texture packs, and skins with one mashup pack. Only the mashup pack will have a world associated with it.
#453 [17:20] * GingerTM [webchat@pa49-180-55-153.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#454 [17:20] <prvo> thanks mattym. so how do i use the explorer pack? i couldn't find any pointers on how to use the skind and textures
#455 [17:22] <mattym> prvo, They should just be options available to you for either choosing the skin you display or the texture pack you set your world to use.
#456 [17:22] <mattym> prvo, From what I can find about it, the only special world should be the one for the Chinese Mythology pack
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#458 [17:31] * IanM [webchat@0541c464.skybroadband.com] has joined #minecrafthelp
#459 [17:31] <IanM> Hi, I haven't played in years and my game isn't on my account
#460 [17:31] <IanM> can someone help?
#461 [17:32] <IanM> FAQs aren't helping
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#469 [17:43] * Charles [webchat@50.226.222.35] has joined #minecrafthelp
#470 [17:43] <Charles> I am getting an error that reads "Failed to download file. icon_16x16.png" can anybody help me
#471 [17:44] * SamuelIbarra011 [webchat@177.228.83.59] has joined #minecrafthelp
#472 [17:45] <SamuelIbarra011> The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated i have this error i dont know how to resolved it
#473 [17:45] <SamuelIbarra011> how can help me ??????
#474 [17:46] <SamuelIbarra011> i payed already for this game and i cant play it because of that
#475 [17:46] <SamuelIbarra011> at least i want my money back
#476 [17:48] <SamuelIbarra011> hey
#477 [17:48] <SamuelIbarra011> hey
#478 [17:48] <SamuelIbarra011> hey
#479 [17:48] <SamuelIbarra011> hoes gona answer then
#480 [17:48] <SamuelIbarra011> where can i contact minecraft techsupport
#481 [17:48] <SamuelIbarra011> i need to call them
#482 [17:50] <mattym> ??> SamuelIbarra011 win/dxdiag
#483 [17:50] <Absol> SamuelIbarra011: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#485 [17:54] * Casey12 [webchat@ool-4579f8f3.dyn.optonline.net] has joined #minecrafthelp
#486 [17:55] <Casey12> hi so im trying to login minecraft pe edtion with my xbox account but its saying sorry, something went wrong please try again later
#487 [17:56] <mattym> Casey12, Try contacting Xbox support. We cant really troubleshoot Xbox login problems here.
#488 [17:56] <Casey12> ok thank you
#489 [17:56] <Casey12> do i say the same thing?
#490 [17:56] <mattym> Casey12, Yeah
#491 [17:56] <Casey12> k
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#502 [18:24] <Daniel_> so i have a minecraft account ive used and paid for in the past but i cant remember anything about it other than the username i set for my account how can i recover it ive checked all known emails i used for it and cant find the email i used to create it
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#512 [18:37] <bruce> my credit card keeps getting denied. i live in Canda
#513 [18:39] <bruce> The banks says everything is OK. What do i do
#514 [18:39] * hi [webchat@CPEa84e3fd0c483-CMa84e3fd0c480.cpe.net.cable.rogers.com] has joined #minecrafthelp
#515 [18:39] * Gaz [~Gaz492@2a01:4f8:a0:5336::2] has joined #minecrafthelp
#516 [18:40] <hi> I've downloaded mc on another computer, which is a windows laptop, but all it says after pressing play is "unable to locate java runtime" and idk what to do
#517 [18:41] <hi> does anyone know what it means, or how to fix it?
#518 [18:43] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
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#522 [19:15] * Rhys [webchat@cpe-76-85-161-197.neb.res.rr.com] has joined #minecrafthelp
#523 [19:16] <Rhys> I dont remember the email connected to my minecraft account, i have the old username and password
#524 [19:17] * Naro [webchat@CPE-120-148-181-205.heum1.lon.bigpond.net.au] has joined #minecrafthelp
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#526 [19:18] <Naro> hi, is there anyone here who can help recover a forgotten legacy email? i am still able to play, i have the username and password for the legacy acc, just not the username!
#527 [19:28] <mattym> ??> Naro account/send-email
#528 [19:28] <Absol> Naro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#529 [19:28] <Absol> Naro: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#530 [19:29] <Naro> thank you
#531 [19:39] * xXAnatomyXx [webchat@c-73-217-95-232.hsd1.co.comcast.net] has joined #minecrafthelp
#532 [19:39] <xXAnatomyXx> Can somebody here help me?
#533 [19:40] <xXAnatomyXx> Anyone
#534 [19:40] <xXAnatomyXx> please
#535 [19:40] <xXAnatomyXx> help
#536 [19:40] <xXAnatomyXx> e
#537 [19:40] <xXAnatomyXx> aw
#538 [19:40] <xXAnatomyXx> sd
#539 [19:40] <xXAnatomyXx> f
#540 [19:40] * Absol kicked xXAnatomyXx from #minecrafthelp (Reason: XAnatomyXx :Stop spamming)
#541 [19:40] * xXAnatomyXx [webchat@c-73-217-95-232.hsd1.co.comcast.net] has joined #minecrafthelp
#542 [19:41] <xXAnatomyXx> what the hell absol
#543 [19:41] <xXAnatomyXx> oh
#544 [19:41] <xXAnatomyXx> 'i see
#545 [19:41] <xXAnatomyXx> yous a bot
#546 [19:41] <xXAnatomyXx> budd
#547 [19:41] <xXAnatomyXx> you trnya throw hands?
#548 [19:41] <xXAnatomyXx> bud
#549 [19:41] <xXAnatomyXx> fd
#550 [19:41] <xXAnatomyXx> gdf
#551 [19:41] <xXAnatomyXx> gd
#552 [19:41] * Absol kicked xXAnatomyXx from #minecrafthelp (Reason: XAnatomyXx :Stop spamming)
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#554 [19:44] * Doge [webchat@71-13-32-113.dhcp.dlth.mn.charter.com] has joined #minecrafthelp
#555 [19:44] <Doge> I need help with entering minecraft
#556 [19:44] * MrClack [webchat@179.60.66.108] has joined #minecrafthelp
#557 [19:45] <Doge> If i click play i always end up with this ERROR :( Unable to save download. jbo_en.lang
#558 [19:45] * DarkNoddy [~mordi@ti0020a400-1713.bb.online.no] has quit. ()
#559 [19:46] <Doge> Please help
#560 [19:46] <MrClack> ---- Minecraft Crash Report ---- // Shall we play a game? Time: 09-01-18 22:43 Description: Unexpected error java.lang.RuntimeException: No OpenGL context found in the current thread. at org.lwjgl.opengl.GLContext.getCapabilities(GLContext.java:124) at org.lwjgl.opengl.GL11.glGetError(GL11.java:1299) at bao.b(SourceFile:672) at bao.ak(SourceFile:778) at bao.f(SourceFile:728) at net.minecraft.client.main.Main.main(SourceFile:148) A detailed w
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#566 [20:00] <hotrod> how do i play installed maps from minecraftmap.com
#567 [20:02] * hotrod [webchat@ip70-177-139-111.mc.at.cox.net] has quit. (Client Quit)
#568 [20:04] * hotrod [webchat@ip70-177-139-111.mc.at.cox.net] has joined #minecrafthelp
#569 [20:04] <hotrod> how do i play installed maps from minecraftmap.com
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#574 [20:37] * Nintendo1474 [webchat@99-127-84-50.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#575 [20:38] <Nintendo1474> Hey, so if I'm not receiving password reset emails, it means i was probably hacked, yes?
#576 [20:39] <Nintendo1474> It says the account is still registered under my email, so I can't even create a new account
#577 [20:40] <Nintendo1474> I cannot find my transaction ID anywhere, so all I really have is the receipt email whatnot for minecon, and the fact that I got my email back
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#581 [20:46] <Greyhawke> I'm stuck at the launcher screen. It keeps failing to download fastutil-7.1.0.jar
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#591 [21:29] * Cpcor12 [webchat@101.167.75.146] has joined #minecrafthelp
#592 [21:29] <Cpcor12> Hello, i havn't played on my account for years and i forgot my password
#593 [21:30] <Cpcor12> Myu username is cpcor12
#594 [21:30] <GreyVulpine> You can request a password reset by going to https://account.mojang.com/password
#595 [21:31] <Cpcor12> I tried that but i dont have access to m y email any more
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#605 [22:05] <Guest30870> whenever i try to join my friends sever it freezes at the loading terrain screen and crashes
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#608 [22:07] <Matt_> Hello , I am trying to migrate my account but I forget the email I used with the account which was over 5 years ago and that email is no longer in service
#609 [22:07] <Haze> I'm having the same issue
#610 [22:08] <Matt_> and there is literally nothing I can do about it lol
#611 [22:08] <Matt_> all of the support things dont do shit
#612 [22:08] <Absol> Matt_: Please keep it civil
#613 [22:08] <Matt_> *crap
#614 [22:08] <Haze> yeah i feel you dude
#615 [22:08] <Haze> don't know what else to do
#616 [22:09] <Matt_> is there anyone in this chat that can help ? or is this just random people
#617 [22:09] <Haze> my other account i can't remember the password for and it won't send the request to my email
#618 [22:09] <Haze> dunno just got in here haha
#619 [22:09] <Haze> no one else is talking
#620 [22:10] <Matt_> i guess i'll just wait a little while see if anyone else responds
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#622 [22:10] <Haze> yeah i'll do the same and look around a little more
#623 [22:11] <Matt_> i'll look as well
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#625 [22:39] * ineedhelp42 [webchat@cpe-108-185-190-84.socal.res.rr.com] has joined #minecrafthelp
#626 [22:39] <ineedhelp42> how me conect to friend scerver?
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#632 [22:57] <gyrotim> I am having trouble logging into my minecraft account. I also tried logging into the official mojang website but that didn't work either. I don't know if I have been hacked by someone who stole my account and migrated it. Any advice?
#633 [22:57] <mattym> gyrotim, What happens when you try to log in?
#634 [22:58] * NubQueen [webchat@184-15-160-61.dsl2.chtn.wv.frontiernet.net] has joined #minecrafthelp
#635 [22:58] * Ismael [webchat@cpe-174-105-89-106.columbus.res.rr.com] has joined #minecrafthelp
#636 [22:59] <Ismael> error i get when trying to install minecraft eu_es.lang
#637 [22:59] <mattym> Ismael, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#638 [22:59] <Ismael> i have already tried that
#639 [22:59] <gyrotim> It tells me that my account has been migrated. I used my username at first but that didn't work, I then used my email and it gave me that message.
#640 [22:59] <NubQueen> Hi im trying to log into minecraft and it will get to the mojang screen then it will crash im not sure what is going on
#641 [22:59] <mattym> ??> Ismael tools/hjt
#642 [22:59] <Absol> Ismael: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#643 [22:59] <Absol> Ismael: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#644 [22:59] <Ismael> i dont have byte fence and i even turned off my firewall and tried
#645 [23:00] <mattym> gyrotim, What message?
#646 [23:00] <NubQueen> Hi im trying to log into minecraft and it will get to the mojang screen then it will crash im not sure what is going on
#647 [23:00] <mattym> ??> NubQueen launcher/log
#648 [23:00] <gyrotim> The message that tells me my account has been migrated.
#649 [23:00] <Absol> NubQueen: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#650 [23:00] <Ismael> Unable to download http://resources.download.minecraft.net/cd/cd2af9ffae00c55d3194d4a9de8c13d4c5882d00 to C:/Users\Owner\AppData\Roaming\.minecraft\assets\objects\cd/cd2af9ffae00c55d3194d4a9de8c13d4c5882d00 that is the log error
#651 [23:00] <Ismael> i have even tried looking for the file on my pc
#652 [23:00] <mattym> ??> gyrotim account/send-email
#653 [23:00] <Absol> gyrotim: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#654 [23:00] <Absol> gyrotim: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#655 [23:01] <mattym> Ismael, Do the instructions Absol wrote to you
#656 [23:01] <Ismael> i have emailed them before not much help
#657 [23:01] <gyrotim> I purchased this game over 5 years ago, I have no idea where my transaction ID even is. And yes, I checked my emails.
#658 [23:02] <mattym> Ismael, The message that was written to you, not someone else.
#659 [23:02] <mattym> gyrotim, You will need to find it.
#660 [23:02] <Ismael> i follow the path and it stops at appdata
#661 [23:02] <Ismael> cant go any further
#662 [23:03] * NubQueen [webchat@184-15-160-61.dsl2.chtn.wv.frontiernet.net] has quit. (Client Quit)
#663 [23:03] <mattym> ??> Ismael tools/hjt
#664 [23:03] <Absol> Ismael: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#665 [23:03] <Absol> Ismael: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#666 [23:04] <gyrotim> I FOUND IT!
#667 [23:05] * NubQueen [webchat@184-15-160-61.dsl2.chtn.wv.frontiernet.net] has joined #minecrafthelp
#668 [23:06] <NubQueen> https://paste.ubuntu.com/26357791/
#669 [23:06] <gyrotim> Where do I send proof of my transaction?
#670 [23:06] <mattym> gyrotim, The link you were given earlier
#671 [23:07] <NubQueen> Can some1 please help me
#672 [23:07] <mattym> ??> NubQueen tools/hjt
#673 [23:07] <Absol> NubQueen: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#674 [23:07] <Absol> NubQueen: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#675 [23:07] <Ismael> https://paste.ubuntu.com/26357863/
#676 [23:07] <NubQueen> https://paste.ubuntu.com/26357791/
#677 [23:07] <mattym> NubQueen, Please read the instructions
#678 [23:08] <NubQueen> from where?
#679 [23:08] <mattym> NubQueen, The stuff Absol just wrote to you.
#680 [23:08] <NubQueen> i just did that
#681 [23:08] <mattym> NubQueen, No, you didn't
#682 [23:09] <NubQueen> ok i did it
#683 [23:09] <mattym> Ismael, You need to uninstall all of the Bigfoot Networks software except the driver.
#684 [23:09] <NubQueen> now what do i do
#685 [23:10] <mattym> NubQueen, Read all the instructions, they say what you need to do.
#686 [23:10] <Ismael> bigfoot?
#687 [23:10] <NubQueen> ok
#688 [23:11] <NubQueen> what instructions im confused
#689 [23:11] <mattym> Ismael, Yes. Its part of the Killer Network Manager software, you need to uninstall everything except the network driver itself
#690 [23:11] <mattym> ??> NubQueen tools/hjt
#691 [23:11] <Absol> NubQueen: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#692 [23:11] <Absol> NubQueen: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#693 [23:11] <Ismael> will it mess anything up that i should reinstall?
#694 [23:11] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#695 [23:11] <mattym> Ismael, No, unless you also uninstall the driver
#696 [23:11] <NubQueen> ok i downloaded that
#697 [23:11] * bradenmorrison27 [webchat@cpe-69-133-40-172.cinci.res.rr.com] has joined #minecrafthelp
#698 [23:12] <Ismael> so do i go to the file folder for the killer network manager right
#699 [23:12] <mattym> Ismael, No
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#701 [23:12] <mattym> Ismael, You uninstall it from the control panell
#702 [23:13] <NubQueen> hello? what do i do after i install it
#703 [23:13] <Ismael> might want to walk me through it i opened the panel
#704 [23:13] <mattym> NubQueen, Read the rest of the instructions that were written
#705 [23:13] <gyrotim> It doesn't tell me where to send my transaction id for comfirmation.
#706 [23:13] <NubQueen> Where are the instructions
#707 [23:13] <NubQueen> Oml
#708 [23:14] <gyrotim> It just tells me what a transaction id is.
#709 [23:14] <mattym> ??> gyrotim account/send-email
#710 [23:14] <Absol> gyrotim: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#711 [23:14] <Absol> gyrotim: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#712 [23:14] <NubQueen> im getting no help.
#713 [23:15] <NubQueen> Great now it even more messed up
#714 [23:15] <mattym> NubQueen, All of the instructions were written to you, twice now. Read it all and do them.
#715 [23:16] * QueenOfSmellies [webchat@do-ex-sg-2.northghost.com] has joined #minecrafthelp
#716 [23:16] <Ismael> mattym i have no idea how to uninstall it if its not under programs
#717 [23:17] <mattym> Ismael, Nothing in there called Bigfoot Networks, Killer Networking, or Qualcom Atheros
#718 [23:17] * GucciStar [webchat@184-15-160-61.dsl2.chtn.wv.frontiernet.net] has joined #minecrafthelp
#719 [23:17] <QueenOfSmellies> aight, so whenever I try to launch something on my macOS el capitan mac, it says failed to download ____
#720 [23:17] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has quit. (Ping timeout: 194 seconds)
#721 [23:17] <GucciStar> Hello! Can some1 help me?
#722 [23:17] <Ismael> mattym found it
#723 [23:17] <mattym> QueenOfSmellies, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#724 [23:18] <mattym> GucciStar, You can do the information you were already given twice.
#725 [23:18] <Ismael> completely remove programs and features right
#726 [23:18] <GucciStar> there was so many links sent in chat can you send them again?
#727 [23:18] <mattym> Ismael, Yes
#728 [23:19] <Ismael> so what does that application en do?
#729 [23:19] <mattym> ??> GucciStar tools/hjt
#730 [23:19] <Absol> GucciStar: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#731 [23:19] <Absol> GucciStar: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#732 [23:19] <mattym> Ismael, It has to do with your networking hardware, but is not necessary for it to work, and causes problems with the game and other programs
#733 [23:20] <GucciStar> i gave you guys the link
#734 [23:20] <Ismael> ill restart my pc now hope it works
#735 [23:20] <mattym> GucciStar, No you didn;t
#736 [23:20] <GucciStar> i have done it twice
#737 [23:20] <GucciStar> https://paste.ubuntu.com/26357966/
#738 [23:20] <GucciStar> is that what you need?
#739 [23:20] <mattym> GucciStar, No
#740 [23:21] <mattym> GucciStar, Read the instructions and look at what you are sending. Its not the information being asked for
#741 [23:21] <gyrotim> Thank you for helping. I hope that I get a response from the support team at mojang.
#742 [23:22] <GucciStar> ok so i downloaded the HijackThis i dont understand what i am supposed to do after that
#743 [23:22] <mattym> GucciStar, Then read the instructions again.
#744 [23:22] * Ismael_ [webchat@cpe-174-105-89-106.columbus.res.rr.com] has joined #minecrafthelp
#745 [23:23] <GucciStar> Where are the instructions sorry im just so confused
#746 [23:23] <Ismael_> mattym i dont think it worked
#747 [23:23] * Ismael [webchat@cpe-174-105-89-106.columbus.res.rr.com] has quit. (Ping timeout: 180 seconds)
#748 [23:23] <QueenOfSmellies> mattym, I dont have any of that installed
#749 [23:23] * gyrotim [webchat@58.84.104.100] has quit. (Quit: Web client closed)
#750 [23:24] <mattym> Ismael_, Can you get a new HJT report.
#751 [23:24] <mattym> GucciStar, Its all written in the chat, read back to it.
#752 [23:24] <Ismael_> yeah one sec
#753 [23:24] <QueenOfSmellies> I dont have any installed, theres a firewall option within mac settins but its disabled
#754 [23:25] <QueenOfSmellies> I have a crash report available of it not being able to download if you'd like it?
#755 [23:25] <mattym> QueenOfSmellies, Was it disabled before you installed the game?
#756 [23:25] <QueenOfSmellies> It was
#757 [23:25] <GucciStar> I dont see "i accept" or "do a scan and save log file"
#758 [23:25] <mattym> QueenOfSmellies, Are you on a home network or a public shared one?
#759 [23:25] <QueenOfSmellies> Currently im trying to run mc with labymod, but I tried it with vanilla and it still would do the same
#760 [23:25] <QueenOfSmellies> I'm on a home network shared with the rest of my family
#761 [23:26] <mattym> QueenOfSmellies, Are you sure you aren't using a VPN or similar software?
#762 [23:26] <QueenOfSmellies> I am
#763 [23:26] <Ismael_> https://paste.ubuntu.com/26357991/
#764 [23:27] <mattym> QueenOfSmellies, Then turn it off.
#765 [23:27] <GucciStar> https://paste.ubuntu.com/26357989/ is that it?
#766 [23:27] <QueenOfSmellies> I have a chrome extension installed and turned it off
#767 [23:27] <mattym> Ismael_, Seems to have been removed, try the following
#768 [23:27] <QueenOfSmellies> Turning it off gets me further through launching the game, but about 2 mb in it does the same
#769 [23:27] <mattym> ??> Ismael_ win/reinst
#770 [23:27] <Absol> Ismael_: You may need to reinstall the locally installed files that Minecraft puts into place.
#771 [23:27] <Absol> Ismael_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#772 [23:28] <GucciStar> https://paste.ubuntu.com/26357989/
#773 [23:28] <mattym> QueenOfSmellies, With it off. First remove the minecraft app from the Applications folder. Then download it again from the site and reinstall it.
#774 [23:28] <QueenOfSmellies> Aight, thanks
#775 [23:28] <mattym> GucciStar, Ok 2 steps. ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#777 [23:29] <GucciStar> Ok thank you
#778 [23:29] <mattym> GucciStar, Before you restart after removing bytefence, do the following
#779 [23:29] <mattym> ??> GucciStar av/adwcleaner
#780 [23:29] <Absol> GucciStar: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#781 [23:29] <Absol> GucciStar: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#782 [23:31] <Ismael_> Absol i dont see a saves directory
#783 [23:31] <mattym> Ismael_, If you don't have a saves folder, then just remove everything
#784 [23:33] <GucciStar> Do you guys help with like why my 5zig wont download lol
#785 [23:33] <Ismael_> do i uninstall the launcher again to or just try to reinstall the game first
#786 [23:33] <Ismael_> i deleted the files
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#788 [23:33] <mattym> GucciStar, No
#789 [23:33] <GucciStar> ok
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#791 [23:33] <GucciStar> ty anyways
#792 [23:33] <mattym> Ismael_, Just the game for now
#793 [23:35] <GucciStar> brb
#794 [23:38] * GucciStar [webchat@184-15-160-61.dsl2.chtn.wv.frontiernet.net] has quit. (Ping timeout: 180 seconds)
#795 [23:38] <Ismael_> mattym it did not work same error
#796 [23:39] * QueenOfSmellies [webchat@cpe-70-112-146-187.austin.res.rr.com] has joined #minecrafthelp
#797 [23:39] <QueenOfSmellies> Ive tried what you've told me matty, and it hasn't worked. Removed it from applications and redownloaded and it occured again. Reminder: Im on macOSX
#798 [23:42] * GucciStar [webchat@184-15-160-61.dsl2.chtn.wv.frontiernet.net] has joined #minecrafthelp
#799 [23:42] <GucciStar> It didnt work i still cant play minecraft
#800 [23:42] <Ismael_> i honostly dont know whats going on with it matt
#801 [23:44] <GucciStar> It didnt work i still cant play minecraft
#802 [23:44] <QueenOfSmellies> yeah, same ^ it hasn't worked
#803 [23:44] <GucciStar> what is your problem
#804 [23:45] <Ismael_> i cant even dl it lol
#805 [23:45] <GucciStar> oh wow
#806 [23:45] <GucciStar> i will get to the mojang screen then it will say
#807 [23:45] <QueenOfSmellies> I've dl it, but cant launch the game. It comes up and says fail to download ____
#808 [23:46] <GucciStar> i will get to the mojang screen then it will say not responding
#809 [23:46] <Ismael_> i have even emailed mojang and they didnt really help i waited 8 days to hear back all i got was a link
#810 [23:46] <GucciStar> that sucks
#811 [23:47] <GucciStar> i reset my computer and then downloaded minecraft and it worked for prob 3 hours then it crashed
#812 [23:47] <GucciStar> im going to mess around with it peace
#813 [23:49] <Ismael_> at least mattym has been more help than Angehlica at mojang
#814 [23:49] <QueenOfSmellies> Ye, sucks we had to pay $26 for this
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#816 [23:51] <QueenOfSmellies> My connection is way better than that
#817 [23:51] <QueenOfSmellies> It took a minute for the launcher to download 1 mb
#818 [23:52] <QueenOfSmellies> OMG IT WORKED
#819 [23:52] <QueenOfSmellies> HOLY LORD
#820 [23:52] <QueenOfSmellies> I had to get a windows person to download the mac version for me and to send it to me
#821 [23:52] <QueenOfSmellies> WOW
#822 [23:52] <QueenOfSmellies> Thanks for the help matty
#823 [23:52] <QueenOfSmellies> Cya guys
#824 [23:52] <QueenOfSmellies> pc
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