#MinecraftHelp > 2018-01-10
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#7 [01:40] <ggg> how to fixed shiginima error
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#15 [02:28] <Sosiso4kaPro> hello
#16 [02:29] <Sosiso4kaPro> I cant log to system
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#33 [06:33] * T01ProBG [webchat@46.238.56.147] has joined #minecrafthelp
#34 [06:33] <T01ProBG> Hi
#35 [06:34] <T01ProBG> I have a problem with logging into my account in minecraft
#36 [06:34] <T01ProBG> So i cant join
#37 [06:34] <T01ProBG> when i try from my laptop
#38 [06:34] <T01ProBG> i can
#39 [06:34] <T01ProBG> but now i cant
#40 [06:34] <T01ProBG> My email is right and my password is right
#41 [06:40] <GreyVulpine> And what happens when you try?
#42 [06:41] <T01ProBG> Login failed
#43 [06:41] <T01ProBG> I don't know what to do
#44 [06:41] <GreyVulpine> And have you been able to log in before at all on this computer?
#45 [06:41] <T01ProBG> Yes
#46 [06:41] <T01ProBG> No
#47 [06:41] <T01ProBG> Iso
#48 [06:41] <T01ProBG> so
#49 [06:41] <T01ProBG> yesterday i can
#50 [06:42] <T01ProBG> Right now i have this problem
#51 [06:42] <T01ProBG> i can join from my laptop
#52 [06:42] <GreyVulpine> Have you used any unofficial launchers at all?
#53 [06:42] <T01ProBG> Yes i had
#54 [06:42] <GreyVulpine> Perhaps a pirated launcher, alt dispenser?
#55 [06:43] <T01ProBG> I'm using the real minecraft laucher right now
#56 [06:43] <T01ProBG> And what is alt sipenser
#57 [06:43] <GreyVulpine> I'm asking if you've used one in the past
#58 [06:43] <T01ProBG> i has
#59 [06:43] <T01ProBG> i had
#60 [06:43] <GreyVulpine> Because if you have, it'll cause this issue
#61 [06:43] <T01ProBG> I will delete it
#62 [06:43] <T01ProBG> But and in the real laucher i cant
#63 [06:43] <T01ProBG> and in the site
#64 [06:45] <GreyVulpine> Yup, the unofficial launcher does stuff that'll let you use minecraft without contacting the official authentication servers. It redirects logins to a pirated server. Hence, now when you try to use the real official launcher, stuff like this happens
#65 [06:46] <T01ProBG> If i delete the unofficial version of Minecraft
#66 [06:46] <T01ProBG> This can help me?
#67 [06:46] <GreyVulpine> There's additional steps you need to do beyond deleting the unofficial version of minecraft
#68 [06:46] <T01ProBG> Because i can't connect in Mojang site too
#69 [06:46] <GreyVulpine> I'm not surprised
#70 [06:46] <T01ProBG> Ok
#71 [06:46] <T01ProBG> So, what i need to do
#72 [06:47] <GreyVulpine> What operating system are you running?
#73 [06:47] <T01ProBG> Windows 10 Home
#74 [06:47] <GreyVulpine> Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
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#76 [06:47] <T01ProBG> Done
#77 [06:47] <GreyVulpine> Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#78 [06:48] <T01ProBG> done
#79 [06:48] <GreyVulpine> Look through the file, do you have any lines containing "mojang" in it?
#80 [06:48] <T01ProBG> No
#81 [06:48] <GreyVulpine> There are, check again
#82 [06:49] <GreyVulpine> What are the last couple lines in the file?
#83 [06:49] <T01ProBG> No mojang i checked
#84 [06:49] <T01ProBG> um localhost
#85 [06:51] <T01ProBG> Hello?
#86 [06:51] <GreyVulpine> ??> T01ProBG tools/hjt
#87 [06:51] <Absol> T01ProBG: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#88 [06:51] <Absol> T01ProBG: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#89 [06:53] <T01ProBG> and?
#90 [06:53] <T01ProBG> https://paste.ubuntu.com/26359967/
#91 [06:54] <GreyVulpine> Hmm, not what I thought.
#92 [06:55] <T01ProBG> then
#93 [06:56] <T01ProBG> yesterday everything was fine
#94 [06:57] <GreyVulpine> Just wait an hour, request a password reset, then try again
#95 [06:57] <T01ProBG> i already sent a password reset
#96 [06:58] <GreyVulpine> There's a lockout timer that's set if too many password attempts have been tried.
#97 [06:58] <GreyVulpine> It's why we suggest waiting an hour without attempting a login or anything, then requesting a password reset
#98 [06:59] <T01ProBG> Oh
#99 [06:59] <T01ProBG> Ok
#100 [06:59] <T01ProBG> Thank you
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#112 [08:16] <Thomas_> My Game Keeps Crashing When I try to join a server!
#113 [08:17] <Thomas_> someone help me
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#115 [08:20] <YoMama> Hey friends, guess whos back? its YoMama. i am trying to set up a server for me and my best buddies and i just cant seem to get it to work. do you pals know what i should do?
#116 [08:20] <YoMama> for a free server
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#120 [08:51] <Kahraman116> hi. i have had my minecraft account for over 3 years and i havent logged in since last year. I dont have a mojang account. i forgot my minecraft account password and when i try to ask for a new password, i cant get a reset mail. what can i do?
#121 [08:53] <Kahraman116> also when i try to migrate my minecraft account to the mojang account that i just made, i stucks at checking account status.
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#127 [09:32] * michafluit [webchat@ip4da4a380.direct-adsl.nl] has joined #minecrafthelp
#128 [09:32] <michafluit> ik heb een spel crash en het 12 stappen pla werkt niet
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#130 [09:33] <michafluit> ?
#131 [09:34] <michafluit> ik heb een spel crash
#132 [09:34] <michafluit> ik snap stap 12 niet
#133 [09:42] <michafluit> bedankt voor de hulp
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#135 [09:52] <Chenelva> hello
#136 [09:53] <Chenelva> i can't login in my account
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#141 [10:01] <DragonPerez> Hi, I'm here beacuse I need help, I don't know why but when I'm in the process of install and a need to choose a directory, when I click okey they say that the Minecraft need to be in the hardrive and if I don't click nothing (default) that say again the same thing. Thank you
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#144 [10:07] <andrew_> hey so my minecraft always gets stuck once i switch tabs
#145 [10:07] <andrew_> anyone knows how i can fix that?
#146 [10:07] <andrew_> it freezes or something, i can still mob sounds and such but the whole game is frozen
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#151 [10:28] <Yessin03> hi
#152 [10:28] <Yessin03> i need help to get in my minecraft accownt
#153 [10:28] <Yessin03> i dont know my email and my password
#154 [10:28] <Yessin03> i forgot
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#156 [10:49] <DragonPerez> Hi, I have a question. When I 'm going to install Minecraft that say that I need to have in the heardrive
#157 [10:50] * Diana [webchat@94.53.130.154] has joined #minecrafthelp
#158 [10:51] <Diana> My game keeps crashing after downloading a certain version of minecraft. I tried deleting it and instaling again but it still won't work. What can In do?
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#160 [10:59] <thgilfodrol> ??> Diana launcher/log
#161 [10:59] <Absol> Diana: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#163 [10:59] <Diana> ok
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#165 [11:00] * Absol kicked e_l1997 from #minecrafthelp (Reason: _l1997 :You are banned (#1301))
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#168 [11:05] <Diana> https://paste.ubuntu.com/26361089/
#169 [11:07] <thgilfodrol> Diana: do you have any miencraft files open (e.g. in something like notepad) or multiple launchers/games open?
#170 [11:07] <Diana> no
#171 [11:07] <thgilfodrol> ??> Diana tools.hjt
#172 [11:07] <thgilfodrol> ??> Diana tools/hjt
#173 [11:08] <Absol> Diana: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#174 [11:08] <Absol> Diana: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#175 [11:11] <Diana> https://paste.ubuntu.com/26361258/
#176 [11:11] * xavier [webchat@71-15-74-77.static.stls.mo.charter.com] has joined #minecrafthelp
#177 [11:11] <xavier> i dont know my password and no longer have access to the email attached
#178 [11:12] <thgilfodrol> ??> xavier account/send-email
#179 [11:12] <Absol> xavier: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#180 [11:12] <Absol> xavier: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#181 [11:12] <andrew_> hey so my minecraft always gets stuck once i switch tabs anyone knows how i can fix that? it freezes or something, i can still mob sounds and such but the whole game is frozen
#182 [11:13] <thgilfodrol> andrew_: does the game ever crash?
#183 [11:14] <xavier> i bought minecraft like 5 years ago and i have no id or whatever
#184 [11:14] <thgilfodrol> xavier: contact mojang anyway, they may still be able to help
#185 [11:14] <xavier> is there a number?
#186 [11:14] <thgilfodrol> xavier: unfortunately not
#187 [11:14] <xavier> like an 800 number
#188 [11:14] <xavier> dang
#189 [11:15] <xavier> so what email account do i send it to
#190 [11:15] <thgilfodrol> xavier: Absol linked a support form you can use
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#193 [11:17] <Diana> anything else?
#194 [11:18] * Skengdo_AM [webchat@79-70-181-154.dynamic.dsl.as9105.com] has joined #minecrafthelp
#195 [11:18] <DragonPerez> Hi, I have a problem. When I 'm going to install Minecraft It say that I need to have in the heardrive. What it mean?
#196 [11:18] <thgilfodrol> Diana: best bet is to run adwcleaner, something seems to be accessing a log file in minecraft (which is preventing it from modifying it)
#197 [11:18] <thgilfodrol> ??> Diana av/adwcleaner
#198 [11:18] <Absol> Diana: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#199 [11:18] <Absol> Diana: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#200 [11:18] <Skengdo_AM> I cannot access my email to change the password
#201 [11:18] <thgilfodrol> ??> Skengdo_AM account/send-email
#202 [11:18] <Absol> Skengdo_AM: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#203 [11:18] <Absol> Skengdo_AM: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#204 [11:18] <thgilfodrol> DragonPerez: what's the full, exact error?
#205 [11:19] <Skengdo_AM> mc minecraft was hacked and i cant recover my email password
#206 [11:19] <thgilfodrol> Skengdo_AM: refer to Absol's instructions
#207 [11:19] <Skengdo_AM> ok
#208 [11:19] <andrew_> @thgilfodrol it doesn't
#209 [11:19] <thgilfodrol> ??> andrew_ tools/hjt
#210 [11:19] <Absol> andrew_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#211 [11:20] <Absol> andrew_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#212 [11:20] <Skengdo_AM> it doesnt work
#213 [11:20] <DragonPerez> Yes, it that error, and I try to change the directory to the default and appear again that
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#215 [11:20] <thgilfodrol> Skengdo_AM: what do you mean by "it doesn't work"?
#216 [11:20] <andrew_> alright, will do
#217 [11:21] <thgilfodrol> DragonPerez: can you write out the error exactly as it appears to you?
#218 [11:21] <DragonPerez> Intallation directory must be on a local hard drive
#219 [11:22] <Skengdo_AM> i tried and it doesnt work i think i got hacked idk
#220 [11:22] * T01ProBG [webchat@46.238.56.147] has joined #minecrafthelp
#221 [11:22] <thgilfodrol> Skengdo_AM: you need to send an email, as Absol instructed
#222 [11:22] <thgilfodrol> Skengdo_AM: have you done that already?
#223 [11:22] <andrew_> Absol: https://paste.ubuntu.com/26361304/
#224 [11:22] <thgilfodrol> DragonPerez: there should be a view details button, can you copy what shows up after you click it and paste it here?
#225 [11:22] <T01ProBG> My account got scammed
#226 [11:23] <T01ProBG> I need support!
#227 [11:23] <andrew_> thgilfodrol:
#228 [11:23] <T01ProBG> I have my transaction id
#229 [11:23] <thgilfodrol> T01ProBG: can you provide more information?
#230 [11:23] <thgilfodrol> T01ProBG: all right, don't post it here
#231 [11:23] <T01ProBG> Ik
#232 [11:23] <thgilfodrol> ??> T01ProBG account/send-email
#233 [11:23] <Absol> T01ProBG: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#234 [11:23] <Absol> T01ProBG: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#235 [11:23] <andrew_> then contact mojang
#236 [11:23] <T01ProBG> I did it
#237 [11:23] <Skengdo_AM> i cant remember my emails password
#238 [11:23] <andrew_> now wait they take ages to reply
#239 [11:23] <DragonPerez> Sorry but doesn't appear anything
#240 [11:23] <DragonPerez> Only that
#241 [11:24] <T01ProBG> Uhm how much i need to wait ?
#242 [11:24] <thgilfodrol> Skengdo_AM: you should still contact them anyway, they may still be able to help
#243 [11:24] <andrew_> https://paste.ubuntu.com/26361304/ thgilfodrol:
#244 [11:24] <thgilfodrol> T01ProBG: the form should give you an approximate wait time
#245 [11:24] <thgilfodrol> andrew_: I see it
#246 [11:24] <T01ProBG> I didnt see it :c
#247 [11:24] <thgilfodrol> T01ProBG: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#248 [11:25] <thgilfodrol> ??> DragonPerez launcher/crash-log
#249 [11:25] <Absol> DragonPerez: We need to see your crash log, which is created after a crash.
#250 [11:25] <Absol> DragonPerez: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#251 [11:26] <thgilfodrol> ??> andrew_ win/reinst
#252 [11:26] * Diana [webchat@94.53.130.154] has quit. (Ping timeout: 180 seconds)
#253 [11:26] <Absol> andrew_: You may need to reinstall the locally installed files that Minecraft puts into place.
#254 [11:26] <Absol> andrew_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#255 [11:26] <T01ProBG> When they answer me i can change my email ?
#256 [11:26] <DragonPerez> This problem appear when I try to dowload the launcher, so I don't have the launcher
#257 [11:26] <thgilfodrol> T01ProBG: you should be able to, yes
#258 [11:27] * Skengdo_AM [webchat@79-70-181-154.dynamic.dsl.as9105.com] has quit. (Ping timeout: 180 seconds)
#259 [11:27] <T01ProBG> Ok thanks for the help :)
#260 [11:27] <thgilfodrol> DragonPerez: are you running the installer on your own computer, or at a school/work computer?
#261 [11:27] <thgilfodrol> T01ProBG: no problem, good luck
#262 [11:27] <DragonPerez> In my own computer
#263 [11:28] <thgilfodrol> ??> DragonPerez win/dxdiag
#264 [11:28] <Absol> DragonPerez: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#265 [11:28] * Diana [webchat@94.53.130.154] has joined #minecrafthelp
#266 [11:28] <Diana> ok so i dit it
#267 [11:28] <DragonPerez> First, what is this? win/dxdiag. And second, I will try the link
#268 [11:29] <thgilfodrol> DragonPerez: win/dxdiag is the command used to tell Absol what to say
#269 [11:29] <thgilfodrol> ??> DragonPerez bot
#270 [11:29] <Absol> DragonPerez: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#271 [11:29] <thgilfodrol> Diana: try the game now
#272 [11:32] <Diana> it crashed again
#273 [11:33] <thgilfodrol> Diana: can you try uninstalling 360 total security?
#274 [11:34] <Diana> i guess
#275 [11:34] <DragonPerez> https://paste.ubuntu.com/26361356/
#276 [11:34] <Diana> does it help if I send the native log/
#277 [11:36] * T01ProBG [webchat@46.238.56.147] has joined #minecrafthelp
#278 [11:36] <T01ProBG> Im back
#279 [11:36] <thgilfodrol> Diana: try uinstalling it first
#280 [11:36] <T01ProBG> I need help for someting else
#281 [11:36] <T01ProBG> So my acc hasnt got stolen
#282 [11:36] <T01ProBG> But
#283 [11:36] <T01ProBG> when
#284 [11:37] <T01ProBG> i try to secure it with question its
#285 [11:37] <T01ProBG> says
#286 [11:37] <T01ProBG> That
#287 [11:37] <T01ProBG> its
#288 [11:37] <T01ProBG> it has problem
#289 [11:38] <urielsalis> T01ProBG, keep messages in a single line
#290 [11:38] <DragonPerez> I'm agree
#291 [11:38] <T01ProBG> Sorry
#292 [11:39] <T01ProBG> How to secure my account :C . It says that i have problem and try again . Im keep trying from 30 mins ....
#293 [11:39] <urielsalis> T01ProBG, it locks you after 3 attempts
#294 [11:40] <urielsalis> T01ProBG, dont login or try at all, wait 24hs and try again
#295 [11:40] <T01ProBG> So i have to try again in 24h ?
#296 [11:40] <urielsalis> T01ProBG, yes
#297 [11:40] <T01ProBG> Ok thanks so much :)
#298 [11:40] <T01ProBG> Bye
#299 [11:41] * Mooosy [webchat@5ec0be19.skybroadband.com] has joined #minecrafthelp
#300 [11:41] <Mooosy> I wont let me load up 1.12.2
#301 [11:41] <Mooosy> How do i solve this issue?
#302 [11:42] <urielsalis> Mooosy, what happens when you try?
#303 [11:42] <Mooosy> It will say its loading up then it will say error when it gets near to the end of it downloading as i have never loaded minecraft in 1.12.2
#304 [11:42] <Diana> still doesn't work
#305 [11:43] <Mooosy> It will then say "Unable to save download. 1.12.2jar"
#306 [11:44] <DragonPerez> thgilfodrol: this is the link https://paste.ubuntu.com/26361356/
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#308 [11:46] * Diana [webchat@94.53.130.154] has joined #minecrafthelp
#309 [11:47] <Diana> it is still not working
#310 [11:50] * DarkNoddy [~mordi@ti0020a400-1713.bb.online.no] has joined #minecrafthelp
#311 [11:53] <andrew_> it's still freezing thgilfodrol:
#312 [11:55] <Diana> anything else that I can try?
#313 [12:04] * e_l1997 [~quassel@2.64.183.43.mobile.tre.se] has joined #minecrafthelp
#314 [12:04] * Absol kicked e_l1997 from #minecrafthelp (Reason: _l1997 :You are banned (#1301))
#315 [12:04] <xales> :|
#316 [12:04] <Lord_Ralex> not that simple xales
#317 [12:04] <Lord_Ralex> give me a sec to figure out what i needed to do
#318 [12:04] <xales> lmao, okay
#319 [12:05] <Lord_Ralex> got auto-banned for a year, lol
#320 [12:05] <Lord_Ralex> oh wait, it's 2017
#321 [12:05] <Lord_Ralex> 2018*
#322 [12:06] * e_l1997 [~quassel@2.64.183.43.mobile.tre.se] has joined #minecrafthelp
#323 [12:07] <Lord_Ralex> xales, right, it's just expiring it on the panel, knew it's just not irc
#324 [12:08] <xales> ah
#325 [12:10] <e_l1997> Thanks guys ;)
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#327 [12:14] * andrew_ [webchat@173.239.197.31] has quit. (Ping timeout: 180 seconds)
#328 [12:27] <DragonPerez> Absol this is the link https://paste.ubuntu.com/26361356/
#329 [12:45] * adam27471 [webchat@c-73-247-104-114.hsd1.il.comcast.net] has joined #minecrafthelp
#330 [12:48] <adam27471> I haven't been able to login, it has been over a month now. I have logged in the past on this computer. But then I rested my password because I forgot it. I though I knew it but I forgot it again. So on the mojang website I've rested it in the past and I haven't received the email, I ave checked everywhere and now I don't know what to do.
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#332 [13:07] * Zyreos [webchat@host109-157-248-216.range109-157.btcentralplus.com] has joined #minecrafthelp
#333 [13:07] <Zyreos> Hello
#334 [13:07] <Zyreos> I need help with a minecon cape code not working.
#335 [13:07] * Darian [webchat@143.176.206.233] has joined #minecrafthelp
#336 [13:08] <Zyreos> Hello?
#337 [13:08] * adam27471 [webchat@c-73-247-104-114.hsd1.il.comcast.net] has quit. (Quit: Web client closed)
#338 [13:08] <Zyreos> @absol
#339 [13:08] <Zyreos> @absol
#340 [13:10] * Zyreos [webchat@host109-157-248-216.range109-157.btcentralplus.com] has left #minecrafthelp
#341 [13:32] * Cry [webchat@92.40.248.32.threembb.co.uk] has joined #minecrafthelp
#342 [13:32] <Cry> Not Responding
#343 [13:33] * Cry [webchat@92.40.248.32.threembb.co.uk] has quit. (Client Quit)
#344 [13:37] * leocampitelli [webchat@189.126.25.212] has joined #minecrafthelp
#345 [13:38] <leocampitelli> ola meu minecraft esta dando um erro de download
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#363 [14:36] * grdtgbr [webchat@4.ip-51-255-164.eu] has joined #minecrafthelp
#364 [14:36] <grdtgbr> hey guys im nead of desperite help pls anyone?
#365 [14:37] <mattym> grdtgbr, Explain what you need help with.
#366 [14:37] <grdtgbr> its with my minecraft account
#367 [14:38] <m4gicat> Hello, I am unable to login into my Mojang account. I have sent password reset requests and waited a few hours for them to come through. I have my comfirmation email that says i migrated my account to the email i am trying to reset to. Anyway someone here could help me? :)
#368 [14:38] <mattym> m4gicat, Did you check any spam/junk folders in the email?
#369 [14:38] <grdtgbr> same ive tried logging in to and it is not working and ive tride resetting pass
#370 [14:38] <m4gicat> Yes, I have checked it. :)
#371 [14:38] <mattym> grdtgbr, What does it say when you try to log in?
#372 [14:39] <grdtgbr> i reset my pass still no work
#373 [14:39] <mattym> m4gicat, Who is the email provider for the account email?
#374 [14:39] <m4gicat> Gmail
#375 [14:39] <grdtgbr> Login failed. Invalid username or password. (Forgot your password?) Ik its not password i last loged in to today with that password the same pass word i use for everything
#376 [14:40] <mattym> ??> grdtgbr login/throttle
#377 [14:40] <Absol> grdtgbr: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#378 [14:40] <Absol> grdtgbr: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#379 [14:40] <mattym> m4gicat, What is/should your ingame playername be?
#380 [14:40] <m4gicat> I have received emails from Mojang in the past. my ingame name is m4gicat
#381 [14:41] <grdtgbr> jhcgaming
#382 [14:41] <mattym> grdtgbr, Read the information Absol wrote to you.
#383 [14:41] <mattym> ??> m4gicat account/send-email
#384 [14:41] <Absol> m4gicat: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#385 [14:41] <Absol> m4gicat: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#386 [14:42] <m4gicat> I am sorry what do you mean?
#387 [14:42] <m4gicat> Oh, okay thank you. will do
#388 [14:45] <grdtgbr> so i have to wait 1 hour ?
#389 [14:45] <mattym> grdtgbr, Yes
#390 [14:46] <grdtgbr> ok ty
#391 [14:52] * m4gicat [webchat@pool-96-252-17-159.bstnma.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#392 [15:00] * keylabr13 [webchat@189.123.32.197] has joined #minecrafthelp
#393 [15:00] <keylabr13> nao to conseguindo entrar no mine
#394 [15:03] <keylabr13> I can not get into mine.
#395 [15:03] <keylabr13> I can not get into mine.
#396 [15:07] * CrankZz [webchat@193-83-23-127.adsl.highway.telekom.at] has joined #minecrafthelp
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#398 [15:14] * e_l1997 [~quassel@2.64.183.43.mobile.tre.se] has quit. (Quit: http://quassel-irc.org - Chat comfortably. Anywhere.)
#399 [15:18] * mikey [webchat@ool-44c5d87a.dyn.optonline.net] has joined #minecrafthelp
#400 [15:19] <mikey> Name: netty-1.6.jar URL: https://libraries.minecraft.net/com/mojang/netty/1.6/netty-1.6.jar Error details: Attempting to move successful download to C:/Users\mikey\AppData\Roaming\.minecraft\libraries\com/mojang/netty/1.6/netty-1.6.jar The process cannot access the file because it is being used by another process Filename on disk: 59da-ead2-f7bf-71cd Path: C:\Users\mikey\AppData\Local\Temp\59da-ead2-f7bf-71cd Exists: file Copy to clipbo
#401 [15:19] <mikey> this is what i get when i want to play minecraft why
#402 [15:19] * Logamuffin [webchat@pool-108-55-120-243.hrbgpa.fios.verizon.net] has joined #minecrafthelp
#403 [15:19] <Anna> do you have bytefence?
#404 [15:19] <mikey> yes
#405 [15:20] <mikey> let me double check
#406 [15:20] <Anna> then remove it
#407 [15:20] <Anna> ?? av/bytefence
#408 [15:20] <Absol> av/bytefence: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#409 [15:21] <mikey> i dont have bytefence activated i never activated it
#410 [15:23] <mikey> got it bye
#411 [15:23] <mikey> got it bye
#412 [15:23] * mikey [webchat@ool-44c5d87a.dyn.optonline.net] has left #minecrafthelp
#413 [15:28] * Lolce [webchat@104.129.18.10] has joined #minecrafthelp
#414 [15:29] <Lolce> So my email was changed i got email about it clicked the dispute thing that i was sent and i cannot change password
#415 [15:29] <Lolce> Ive tried sending the email sevreal times it never worked
#416 [15:29] <mattym> ??> Lolce account/send-email
#417 [15:29] <Absol> Lolce: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#418 [15:29] <Absol> Lolce: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#419 [15:30] <Lolce> No
#420 [15:30] <Lolce> Look
#421 [15:30] <Lolce> 1 sec
#422 [15:30] <mattym> Lolce, Thats your only option
#423 [15:30] <Lolce> https://gyazo.com/001eae2fd4d35ae9aa1432c6ac3441b2
#424 [15:31] <Lolce> I Clicked that link and was nenver sent a code// never able to change poassword
#425 [15:31] <mattym> Lolce, If the dispute link no longer works, you need to contact Mojang.
#426 [15:31] <Lolce> It worked
#427 [15:31] * FT57 [webchat@99-42-171-60.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#428 [15:31] <Lolce> and i tried to send pw reset cause it said i changed pw when i clicked it
#429 [15:32] <Lolce> how do i recover tid?
#430 [15:32] * e_l1997 [~quassel@2.64.183.43.mobile.tre.se] has joined #minecrafthelp
#431 [15:32] <FT57> All of my Minecraft screenshots are completely black, I was directed here after some searching
#432 [15:33] * Aylenchu [webchat@190.7.42.11] has joined #minecrafthelp
#433 [15:33] <Lolce> Can u request a pw change to my account?
#434 [15:34] <mattym> Lolce, No, you need to do the instructions you were given
#435 [15:34] <Aylenchu> please fix minecraft, I can not occupy because I can not enter and I get error
#436 [15:34] * grdtgbr [webchat@4.ip-51-255-164.eu] has joined #minecrafthelp
#437 [15:34] <mattym> Aylenchu, What is the error you get?
#438 [15:34] <grdtgbr> HEY E
#439 [15:34] * e_l1997 [~quassel@2.64.183.43.mobile.tre.se] has quit. (Client Quit)
#440 [15:34] <grdtgbr> me from earlier im gonna try and log in do u remember me ?
#441 [15:34] * e_l1997 [~quassel@2.64.183.43.mobile.tre.se] has joined #minecrafthelp
#442 [15:34] <mattym> grdtgbr, Hasn't been long enough
#443 [15:35] <Lolce> i jsut emailed them last month
#444 [15:35] <grdtgbr> 1 hr ?
#445 [15:35] <mattym> grdtgbr, Right
#446 [15:35] <grdtgbr> it has been 1 hr rightt ?
#447 [15:35] <mattym> grdtgbr, No
#448 [15:35] <grdtgbr> oh
#449 [15:36] <FT57> how do i fix my screenshots that are all black?
#450 [15:36] <Aylenchu> ------------------ System Information ------------------ Time of this report: 1/10/2018, 18:26:07 Machine name: USUARIO-PC Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850) Language: Spanish (Regional Setting: Spanish) System Manufacturer: To Be Filled By O.E.M. System Model: To Be Filled By O.E.M. BIOS: Default System BIOS Processor: AMD
#451 [15:36] <mattym> FT57, Not sure. Not something we have seen before
#452 [15:36] <mattym> ??> Aylenchu paste
#453 [15:36] <Absol> Aylenchu: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#454 [15:37] <FT57> Really? multiple websites directed me to here, I have the DxDiag report in an Ubuntu Pastebin
#455 [15:37] <Aylenchu> https://paste.ubuntu.com/26362464/
#456 [15:38] <mattym> FT57, Yeah, its not an issue we have seen before, and not an issue we deal with.
#457 [15:38] <FT57> alright :/
#458 [15:38] <mattym> Aylenchu, Download and Install the file from this page http://www.nvidia.com/download/driverResults.aspx/82758/en-us
#459 [15:39] <Aylenchu> what I do?
#460 [15:39] * FT57 [webchat@99-42-171-60.lightspeed.milwwi.sbcglobal.net] has quit. (Quit: Web client closed)
#461 [15:41] <Aylenchu> Yes, I'm installing it
#462 [15:42] <Aylenchu> I wait, and after what do I do?
#463 [15:42] <mattym> Aylenchu, When it says its done installing, restart the PC then check the game again
#464 [15:44] <Aylenchu> ok I'll try
#465 [15:45] <Aylenchu> it takes quite
#466 [15:46] * grdtgbr [webchat@4.ip-51-255-164.eu] has quit. (Quit: Web client closed)
#467 [15:46] <Aylenchu> Thanks for the help
#468 [15:49] * Aylenchu [webchat@190.7.42.11] has quit. (Ping timeout: 180 seconds)
#469 [15:59] * Atomicq_ [webchat@201.255.177.197] has joined #minecrafthelp
#470 [15:59] <Atomicq_> hi
#471 [16:00] <Atomicq_> my problem is my problem is with the failure of authlib-1.5.21.jar
#472 [16:00] <Atomicq_> my problem is my problem is with the failure of authlib-1.5.21.jar
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#476 [16:19] * olvalbananaburger [webchat@24-207-169-135.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#477 [16:20] <olvalbananaburger> when i try to start up the game the launcher is blank
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#482 [17:04] * scalectrix [webchat@host109-153-114-42.range109-153.btcentralplus.com] has joined #minecrafthelp
#483 [17:05] <scalectrix> Hey, I have an issue which means I can't log in to my account. My issue is that I can't remember the email I've used for my migration to Mojang, and because of that, I can't log in to my account. i can remember the Minecraft in-game name, though - what should I do to get my account back?
#484 [17:05] * Sonicwave [webchat@dhcp-v028-044.mobile.uci.edu] has joined #minecrafthelp
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#486 [17:09] <Pugabyte> heyo, i'm having an odd problem with my cobble generator- here's a gif: http://i.bear-nation.net/fpsdrop.gif basically 4 of the blocks will break and regen normally, but the block closest to me consistently causes a (pretty massive) fps drop/freeze when it regenerates. (I know it says optifine/liteloader in the gif but I've tried it on an unmodded
#487 [17:09] <Pugabyte> client (also without texture packs) and it does the same exact thing). I'm on ubuntu 16.04. Here's a more clear shot of the debug screen: https://i.imgur.com/EEVgKuu.png Any idea how I can fix this? It's really frustrating
#488 [17:12] <scalectrix> Hey, I have an issue which means I can't log in to my account. My issue is that I can't remember the email I've used for my migration to Mojang, and because of that, I can't log in to my account. i can remember the Minecraft in-game name, though - what should I do to get my account back?
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#492 [17:25] * QueenOfSmellies [webchat@cpe-70-112-146-187.austin.res.rr.com] has joined #minecrafthelp
#493 [17:25] <QueenOfSmellies> I'm back again with the same problem. It keeps saying "failed to download ____" I've done what I was told, downloaded it without a vpn, firewall, or antivirus and have even gone to get someone with windows to download the macos dmg for me and to send it to me
#494 [17:25] <QueenOfSmellies> Yet it still hasnt worke
#495 [17:26] * Maaaaki_ [webchat@djt87.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#496 [17:26] <Maaaaki_> I can not log into my account
#497 [17:28] <Maaaaki_> moze po polsku nie moge sie zalogowac do premki
#498 [17:34] * kolldude [webchat@205.146.51.245] has joined #minecrafthelp
#499 [17:34] <kolldude> hello
#500 [17:35] <kolldude> When i load up a server it says that loading terrain then my game freezes and eventually crashes
#501 [17:36] <QueenOfSmellies> any reply?
#502 [17:36] <QueenOfSmellies> kolldude, that might be because your computer cant handle the terrain being loaded
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#504 [17:37] <kolldude> it should be able to from my understanding the performance of my computer isnt spiking or anything
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#512 [17:52] <QueenOfSmellies> There's no one online to help
#513 [17:52] <QueenOfSmellies> It's been 30 minutes since I've requesteed
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#521 [18:27] <ratbag152> my atlauncher wont load up minecraft, asked for help on discord, got told it was a driver issues intel tell me my drivers are up to date so was sent a hopper to check system and give you a report code....... please help, i have 2 pcs ( two children) running the same programmes and for some reason this one wont laod
#522 [18:27] <ratbag152> https://paste.ubuntu.com/26363240/
#523 [18:28] <ratbag152> http://paste.atlauncher.com/view/bb6e5c24
#524 [18:28] <mattym> ratbag152, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#525 [18:29] * Me4502 [~Me4502@irc.spongepowered.org] has quit. (Ping timeout: 383 seconds)
#526 [18:29] <ratbag152> what do you mean previous version of windows....... this is the windows system that came on my pc :/
#527 [18:30] <mattym> ratbag152, Then you will likely have to buy a product key for an older version of Windows.
#528 [18:33] <ratbag152> i still dont understand :( im sorry to sound stupid, but my pc is a all in one thingy that came with windows ten. minecraft itself will play the atlauncher itself wont, why do i need to downgrade when its a relativley new pc? x
#529 [18:33] <mattym> ratbag152, Its not at all new.
#530 [18:34] <mattym> ratbag152, And if it was sold with Windows 10 on it, its either a used or refurbished computer.
#531 [18:39] <ratbag152> yes it is a preowned pc, that came to me with windows ten...... my other pc is older then this one was running windows 7 i had to upgrade that to 10 and it has no issues, why is the newer pc not playing ball? and how can you tell that from the blurb i sent? x
#532 [18:39] <mattym> ratbag152, Because the specific hardware in this one is not supported by the manufacturer on Win 10.
#533 [18:40] <ratbag152> can you show/tell me where it says this and what an easy fix would be, why does minecraft play but atlauncher doesnt? sorry
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#535 [18:42] <mattym> ratbag152, Because 3rd party launcher aren't as well supported as the official one. And it doesn't "say" it anywhere, you would need a full understanding of computer hardware to be able to see why. The only fix that would make it work universally is using a version of Windows supported by the hardware.
#536 [18:44] <ratbag152> ok, thank you, x
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#545 [19:38] <Lolce> My password reset email wont send help
#546 [19:47] * Daniel_ [webchat@1.123.6.235] has joined #minecrafthelp
#547 [19:49] * GabryelGuilherme [webchat@191.223.133.12] has quit. (Ping timeout: 180 seconds)
#548 [19:49] <Daniel_> I was recently hacked, my gmails and minecraft account after 3 days of extremely hard work I recovered my 4 gmail accounts however I still can't get back my minecraft account. Because I was hacked several times with password changes I've made an entirely new account and would like to change the gmail account on my mojang account to my new gmail account
#549 [19:49] <mattym> ??> Daniel_ account/send-email
#550 [19:49] <Absol> Daniel_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#551 [19:49] <Absol> Daniel_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#552 [19:50] <Daniel_> how do I get my transaction ID??
#553 [19:50] <Daniel_> also this is very odd I search up mojang, minecraft and transaction on all my gmails but nothing comes up
#554 [19:50] <Daniel_> on all 4 of them which is why I've come here
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#557 [19:54] <phil> I have an issue with using Java edition even though I own the Windows 10 version
#558 [19:55] <bacon> i have an issue when i switch to 12.2 but then it says "unable to save download
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#561 [19:55] * Absol kicked OultimoChampion from #minecrafthelp (Reason: ultimoChampion :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#562 [19:56] <bacon> i also dont know how to install optifine on 12.2
#563 [19:56] <bacon> i also dont know how to install optifine on 12.2
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#566 [20:00] <Richelle> hung up on Mojang splash screen, not responding. Java SE not responding error message. reinstalled minecraft, updated java, looked for updated intel hd graphics driver and cant find a newer one. out of ideas and my kiddo is flipping out! Any help much appreciated
#567 [20:03] * Itz_sonic_PvP [webchat@189.190.122.173] has joined #minecrafthelp
#568 [20:03] <Itz_sonic_PvP> hello
#569 [20:04] * nick [webchat@179.53.76.101] has joined #minecrafthelp
#570 [20:04] <Itz_sonic_PvP> hello I have an error wanting to open the minecraft I get this error
#571 [20:04] <nick> what does this mean
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#573 [20:04] <Itz_sonic_PvP> Detalles del error: Request error -107: ERR_SSL_PROTOCOL_ERROR
#574 [20:05] <Itz_sonic_PvP> eso me sale
#575 [20:05] <Itz_sonic_PvP> What I can do
#576 [20:05] * Daniel_ [webchat@1.123.6.235] has quit. (Ping timeout: 180 seconds)
#577 [20:06] <Itz_sonic_PvP> ???
#578 [20:07] * Itz_sonic_PvP [webchat@189.190.122.173] has quit. (Client Quit)
#579 [20:12] * Patrick [webchat@155-186-073-051.dhcp.chtrptr.net] has joined #minecrafthelp
#580 [20:15] <Patrick> Hi, so i cant log into my minecraft account. when i ask for a password reset Mojang says its been sent but when i look in my email it doesn't appear, i checked spam and even checked if my account is still associated with Mojang. not sure what to do.
#581 [20:24] * Jen__ [webchat@96-2-132-149-dynamic.midco.net] has joined #minecrafthelp
#582 [20:26] <Jen__> My son is playing pocket edition on xbox 360. he cannot "look around" like he used to. he can move, but not look. Any thoughts?
#583 [20:37] * redfox_22 [webchat@CPE-138-217-244-243.lns2.wel.bigpond.net.au] has joined #minecrafthelp
#584 [20:38] <redfox_22> hey man, minecraft keeps crashing beforw i can access my world. How do i avoid this issue?
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#587 [20:41] <MatiNoto> I'm here looking for assistance regarding an issue, which is preventing someone from joining my Minecraft server.
#588 [20:45] <MatiNoto> I'm currently hosting a Minecraft server with my public IPv4. My girlfriend's public IP is an IPv6 one. Therefore, we believe that the difference between these types of IP is responsible from kicking her out of my server almost as soon as she joins (although sometimes it's just a time out error).
#589 [20:46] * buletshredder [webchat@pool-108-17-65-188.pitbpa.fios.verizon.net] has joined #minecrafthelp
#590 [20:46] <MatiNoto> I'll wait for your response. Thanks in advance
#591 [20:47] <buletshredder> is there any way to find out what email was used for an old mc account if you know the username?
#592 [20:47] <buletshredder> trying to use it now
#593 [20:48] <Andrio> MatiNoto, does she have IPv4?
#594 [20:48] <Andrio> ??> buletshredder account/send-email
#595 [20:48] <Absol> buletshredder: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#596 [20:48] <Absol> buletshredder: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#601 [20:53] <zalex> When I load minecraft 1.7.10 and try to play multiplayer the game freezes on a brown pixelated screen. Help! I can't figure out what's wrong.
#602 [20:54] * danny_ [webchat@46.243.138.74] has joined #minecrafthelp
#603 [20:55] <danny_> i want to cahnge my email onfile becuse i no longer have access to it.
#604 [20:55] <MatiNoto> Andrio, yes she does, but she is unable to set it as her public IP
#605 [20:56] <Andrio> MatiNoto, not sure whether that's a router issue or not
#606 [20:56] <Andrio> If she can get to IPv4 websites though, it should work.
#607 [20:57] <Andrio> danny_, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#608 [20:58] <MatiNoto> Andrio, Yes, it is a router issue. In order to change it to an IPv4, she has to contact her internet provider but we are having trouble with it too.
#609 [20:58] <danny_> Thank you andrio
#610 [20:58] <Andrio> MatiNoto, what's the actual error message she gets?
#611 [20:59] <MatiNoto> Andrio, she can also get to IPv4 websites but i don't think it is the same wtih a game server
#612 [20:59] <MatiNoto> Andrio, the error message is something unreadable. I cannot paste it here right now, she is not at her house.
#613 [21:00] <Andrio> MatiNoto, perhaps she could come here when she is.
#614 [21:01] <MatiNoto> Andrio, yes maybe. Where can I contact you privately and let you know when she arrives?
#615 [21:01] <Andrio> MatiNoto, do it here instead.
#616 [21:03] <MatiNoto> Ok, so you are here most of the time? I'll be patient if you are not available
#617 [21:03] <Andrio> When I can be..
#618 [21:03] <MatiNoto> Thanks, by the way.
#619 [21:04] <Andrio> no problem?
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#627 [22:27] <Fleshy420> Hello I need help with my free minecraft for windows 10 copy not being able to be redeemed and i can't located the microsoft account i redeemed it on
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#629 [22:28] * Orangegirl2003 [webchat@124-148-91-24.dyn.iinet.net.au] has joined #minecrafthelp
#630 [22:29] <Daniel_> hey Orangegirl2003 Im here
#631 [22:29] <Orangegirl2003> Hey
#632 [22:29] <Orangegirl2003> Im here to
#633 [22:29] <Orangegirl2003> Okay so we just need to wait for assitance
#634 [22:29] <Daniel_> yep
#635 [22:31] <Orangegirl2003> Welp
#636 [22:32] * Vixlos [webchat@107-207-1-69.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#637 [22:32] <Vixlos> anyone here that can help me?
#638 [22:32] <Orangegirl2003> Nope
#639 [22:32] <Daniel_> we need help too...
#640 [22:32] <Orangegirl2003> We are jsut waiting for help to
#641 [22:32] <Vixlos> rip
#642 [22:32] <Daniel_> Vixlos what happened?
#643 [22:33] <Vixlos> i keep getting a .lang.nullpointerexception
#644 [22:33] <Vixlos> error
#645 [22:33] <Daniel_> oh sorry I'd have no clue
#646 [22:33] <Orangegirl2003> sorry im not sure either
#647 [22:37] <MatiNoto> Vixlos, intenta reinstalando Java. https://www.java.com/es/download/
#648 [22:38] <MatiNoto> Vixlos, try reinstalling Java. https://www.java.com/es/download/
#649 [22:42] <Pugabyte> heyo, i'm having an odd problem with my cobble generator- here's a gif: http://i.bear-nation.net/fpsdrop.gif basically 4 of the blocks will break and regen normally, but the block closest to me consistently causes a (pretty massive) fps drop/freeze when it regenerates. (I know it says optifine/liteloader in the gif but I've tried it on an unmodded
#650 [22:42] <Pugabyte> client (also without texture packs) and it does the same exact thing). I'm on ubuntu 16.04. Here's a more clear shot of the debug screen: https://i.imgur.com/EEVgKuu.png Any idea how I can fix this? It's really frustrating
#651 [22:47] <MatiNoto> Pugabyte, and if you just break 3 of the 4 blocks, leaving the one causing the FPS drop?
#652 [22:56] <Daniel_> I we need assistance
#653 [22:56] <Daniel_> need*
#654 [23:00] <MatiNoto> Daniel_, what do you need?
#655 [23:11] <Daniel_> so my account was hacked and I tried to change the gmail to a new gmail account
#656 [23:11] <Daniel_> however it akss for a transaction ID
#657 [23:12] <Daniel_> I've emailed mojang with the details of my purchase so I can get my transaction ID
#658 [23:12] <Daniel_> is this the correct way to get one and if so how long will it take?
#659 [23:44] <MatiNoto> Daniel_, it is not necessary to put in your transaction ID in order to contact Mojang. But if you want to put it in anyways, make sure you send the email to the right receiver depending on when/how you purchased the game: https://help.mojang.com/customer/portal/articles/361380-what-is-a-transaction-id-
#660 [23:53] * neft123 [webchat@c-71-200-4-96.hsd1.de.comcast.net] has joined #minecrafthelp
#661 [23:54] <neft123> I got an email saying my account was migrated over a month ago, just now finding it. I never requested this migration. Now I can't log in and my requests for password resets are not being sent to my email
#662 [23:56] <MatiNoto> neft123, contact Mojang support and explain as clear as possible this issue that you are having: https://help.mojang.com/customer/portal/emails/new