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#5 [00:28] * tongdingbang [webchat@45.72.169.156] has joined #minecrafthelp
#6 [00:29] <tongdingbang> hello?
#7 [00:36] * DontDoubtJake [webchat@203.221.116.185] has joined #minecrafthelp
#8 [00:39] <DontDoubtJake> My game crashes after clicking play on Launcher and immediately comes up with "GAME CRASH" "An unexpected error has occured and the game has crashed. We're sorry for the inconvenience" how can I fix this? I've already tried uninstalling and redownloading
#9 [00:40] <mattym> ??> DontDoubtJake launcher/log
#10 [00:40] <Absol> DontDoubtJake: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#11 [00:40] <DontDoubtJake> thany you :)
#12 [00:43] <DontDoubtJake> I have gotten up to step 6-9 however it has only said Waiting for log output... for the last 5 mins
#13 [00:44] <DontDoubtJake> I already had it open prior to messaging on here
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#15 [00:44] <mattym> DontDoubtJake, Close it all out then try the following
#16 [00:44] <mattym> ??> DontDoubtJake launcher/crash-log
#17 [00:44] <Absol> DontDoubtJake: We need to see your crash log, which is created after a crash.
#18 [00:44] <Absol> DontDoubtJake: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#19 [00:51] <DontDoubtJake> https://paste.ubuntu.com/26364562/
#20 [00:51] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#21 [00:53] <mattym> ??> DontDoubtJake tools/hjt
#22 [00:53] <Absol> DontDoubtJake: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#23 [00:53] <Absol> DontDoubtJake: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#24 [00:58] <DontDoubtJake> https://paste.ubuntu.com/26364581/
#25 [00:58] <mattym> ?
#26 [00:59] <mattym> ??> DontDoubtJake av/mcafee/uninstall
#27 [00:59] <Absol> DontDoubtJake: To completely uninstall McAfee products, follow the instructions here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#28 [00:59] <mattym> DontDoubtJake, Run the program Absol linked. After you have completed and restarted, try starting the game again.
#29 [01:02] <DontDoubtJake> okay I have uninstalled McAfee, is the next step to restart my computer?
#30 [01:03] <mattym> DontDoubtJake, Yes
#31 [01:03] <mattym> DontDoubtJake, The tool should have told you to do so when it finished
#32 [01:05] <DontDoubtJake> the MCPR tool? it said to only use that if I couldnt uninstall it with the regular windows 10 method, should I still run it even though I uninstalled it?
#33 [01:05] <mattym> DontDoubtJake, Yes
#34 [01:06] <DontDoubtJake> okay thanks for your help so far
#35 [01:12] * DontDoubtJake [webchat@203.221.116.185] has joined #minecrafthelp
#36 [01:13] <DontDoubtJake> Restarted computer and tried running minecraft and still the same problem
#37 [01:13] <mattym> DontDoubtJake, Ok, lets try reinstalling the game files
#38 [01:13] <mattym> ??> DontDoubtJake win/reinst
#39 [01:13] <Absol> DontDoubtJake: You may need to reinstall the locally installed files that Minecraft puts into place.
#40 [01:13] <Absol> DontDoubtJake: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#41 [01:18] * Grapeapplesauce [webchat@59-102-113-192.tpgi.com.au] has joined #minecrafthelp
#42 [01:18] <Grapeapplesauce> hi
#43 [01:19] <Grapeapplesauce> umm
#44 [01:19] <Grapeapplesauce> hello
#45 [01:19] <Grapeapplesauce> UMM
#46 [01:19] <Grapeapplesauce> HELLO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#47 [01:19] <Grapeapplesauce> 1IM NOT FUCKIN WAITIN
#48 [01:19] <Absol> Grapeapplesauce: Please keep it civil
#49 [01:20] <Grapeapplesauce> ok
#50 [01:21] <Grapeapplesauce> now wut
#51 [01:21] <Grapeapplesauce> u take SO LONG
#52 [01:22] <Andrio> ??> Grapeapplesauce ask
#53 [01:22] <Absol> Grapeapplesauce: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#54 [01:22] <Absol> Grapeapplesauce: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#55 [01:22] <Grapeapplesauce> sorry
#56 [01:22] <Grapeapplesauce> i have troble with minecraft
#57 [01:22] <Grapeapplesauce> trouble*
#58 [01:22] <Grapeapplesauce> it crashed
#59 [01:23] <Andrio> ??> Grapeapplesauce launcher/crash-log
#60 [01:23] <Absol> Grapeapplesauce: We need to see your crash log, which is created after a crash.
#61 [01:23] <Absol> Grapeapplesauce: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#62 [01:24] <Grapeapplesauce> wut...
#63 [01:27] <Grapeapplesauce> 1 sec
#64 [01:27] <Grapeapplesauce> 5 mins pls
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#69 [01:32] <Grapeapplesauce> ok
#70 [01:32] <Grapeapplesauce> back
#71 [01:33] <Grapeapplesauce> [0111/182431:INFO:LauncherAppBrowser.cpp(24)] Work dir is C:\Users\HomePC\AppData\Roaming\.minecraft [0111/182431:INFO:ClientHandler.cpp(182)] Creating launcher window. [0111/182431:INFO:LauncherAppRenderer.cpp(110)] Javascript bridge extended. [0111/182433:INFO:ClientHandler.cpp(859)] Preferences / startup: Read preferences [0111/182433:INFO:ClientHandler.cpp(859)] Preferences: Wrote preferences [0111/182433:INFO:ClientHandl
#72 [01:33] <Grapeapplesauce> https://paste.ubuntu.com/26364707/
#73 [01:33] <Grapeapplesauce> link
#74 [01:34] <Grapeapplesauce> OMG]\
#75 [01:34] <Grapeapplesauce> PLEASE
#76 [01:34] <Grapeapplesauce> ANSWER ME
#77 [01:34] <Grapeapplesauce> PLS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#78 [01:35] <Andrio> Did you already have the game running there?
#79 [01:35] <Grapeapplesauce> https://paste.ubuntu.com/26364707/
#80 [01:35] <Grapeapplesauce> wut
#81 [01:35] <Grapeapplesauce> ohno
#82 [01:35] <Grapeapplesauce> i did a mistake there
#83 [01:35] <Grapeapplesauce> they said link
#84 [01:35] <Grapeapplesauce> https://paste.ubuntu.com/26364707/
#85 [01:35] <Grapeapplesauce> theres the LINK!
#86 [01:35] <Grapeapplesauce> Im a Gamee
#87 [01:35] <Grapeapplesauce> Gamer
#88 [01:35] <Grapeapplesauce> Search me up on YT
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#90 [01:35] <DontDoubtJake> hello again, redownloaded minecraft and still crashing
#91 [01:36] <Grapeapplesauce> wut
#92 [01:36] <Grapeapplesauce> I NEED SOME1 TO FUKINGHELP ME
#93 [01:36] <Grapeapplesauce> AND ALL THE FRICKEN OTHERS
#94 [01:36] <Grapeapplesauce> MINERAFT
#95 [01:37] <Grapeapplesauce> finally
#96 [01:37] <Andrio> ??> Grapeapplesauce launcher/log
#97 [01:37] <Absol> Grapeapplesauce: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#98 [01:37] <Andrio> ??> DontDoubtJake launcher/log
#99 [01:37] <Absol> DontDoubtJake: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#101 [01:40] <Grapeapplesauce> Andrio Link https://paste.ubuntu.com/26364726/
#102 [01:40] <Grapeapplesauce> https://paste.ubuntu.com/26364726/
#103 [01:40] <Grapeapplesauce> https://paste.ubuntu.com/26364726/
#104 [01:40] <Grapeapplesauce> https://paste.ubuntu.com/26364726/
#105 [01:40] <Grapeapplesauce> https://paste.ubuntu.com/26364726/
#106 [01:40] * Absol kicked Grapeapplesauce from #minecrafthelp (Reason: rapeapplesauce :Stop spamming)
#107 [01:41] * TBNRfrags [webchat@59-102-113-192.tpgi.com.au] has joined #minecrafthelp
#108 [01:41] <TBNRfrags> https://paste.ubuntu.com/26364726/
#109 [01:41] <TBNRfrags> Andrio i ot kicked out
#110 [01:42] <TBNRfrags> got*
#111 [01:42] <TBNRfrags> https://paste.ubuntu.com/26364726/
#112 [01:42] <TBNRfrags> pls
#113 [01:42] <TBNRfrags> press on it
#114 [01:42] <TBNRfrags> i need searious help
#115 [01:43] <Andrio> ??> TBNRfrags win/DXDiag
#116 [01:43] <Absol> TBNRfrags: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#117 [01:44] <TBNRfrags> Andrio
#118 [01:44] <TBNRfrags> wut
#119 [01:44] <TBNRfrags> oh
#120 [01:44] <TBNRfrags> but dxdiag on
#121 [01:44] <TBNRfrags> im on dxdiag
#122 [01:44] <TBNRfrags> now wut
#123 [01:45] <Andrio> ok
#124 [01:45] <Andrio> What does that page say?
#125 [01:45] <Andrio> What does that page Absol gave you say?
#126 [01:45] <TBNRfrags> Wut
#127 [01:45] <TBNRfrags> i didnt click it
#128 [01:45] <Andrio> oh
#129 [01:45] <Andrio> TBNRfrags, so click it?
#130 [01:46] <TBNRfrags> do i do it
#131 [01:46] <TBNRfrags> like do the steps
#132 [01:46] <Andrio> TBNRfrags, yes?
#133 [01:47] <TBNRfrags> ok
#134 [01:47] <TBNRfrags> done
#135 [01:47] <TBNRfrags> https://paste.ubuntu.com/26364751/
#136 [01:47] <TBNRfrags> thats the link
#137 [01:49] <TBNRfrags> ...
#138 [01:50] <DontDoubtJake> https://paste.ubuntu.com/26364760/
#139 [01:51] <Andrio> TBNRfrags, I'm afraid your video card is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#140 [01:51] <TBNRfrags> awwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww
#141 [01:51] <TBNRfrags> wow\
#142 [01:51] <Andrio> mm..
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#145 [01:57] <DontDoubtJake> Just need confirmation I am being attended too? https://paste.ubuntu.com/26364760/
#146 [01:58] <Andrio> DontDoubtJake, can you go to the Launch Options page and check the 'JVM arguments' setting of the profile you're using?
#147 [01:59] <DontDoubtJake> can you link me to it? or are you talking about Launch options in my launcher
#148 [01:59] <Andrio> DontDoubtJake, in the launcher, yes.
#149 [02:02] <DontDoubtJake> ive clicked launcher options and it has come up with a page that says 'Enable snapshots' 'historical versions' 'advanced settings' 'add new' 'latest release 1.12.2'
#150 [02:06] <Andrio> DontDoubtJake, you probably need to turn on advanced settings.
#151 [02:07] <DontDoubtJake> awesome, found it thank you
#152 [02:07] <DontDoubtJake> you want me to copy paste what it in there or?
#153 [02:09] <Andrio> Yes.
#154 [02:09] <DontDoubtJake> -Xmx1G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=16M
#155 [02:20] <DontDoubtJake> So whats next?
#156 [02:21] <Andrio> I'd try running the game with that blank.
#157 [02:21] <DontDoubtJake> still crashed :(
#158 [02:22] <DontDoubtJake> oh didnt save hold on
#159 [02:22] <DontDoubtJake> I keep blanking it then saving and when i click back in it appears with text again
#160 [02:23] <Andrio> :/
#161 [02:26] <DontDoubtJake> if i type something else in it, it saves to whatever i typed
#162 [02:29] <DontDoubtJake> I was here about half an hour ago and I was told to uninstall MaCfee, is there a posibility that didnt work?
#163 [02:29] <DontDoubtJake> or would it be a different reason again as to why my game keeps crashing
#164 [02:31] <Andrio> We can try to check.
#165 [02:31] <Andrio> ??> DontDoubtJake tools/HJT
#166 [02:31] <Absol> DontDoubtJake: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#167 [02:31] <Absol> DontDoubtJake: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#168 [02:33] <DontDoubtJake> https://paste.ubuntu.com/26364868/
#169 [02:43] <DontDoubtJake> find anything?
#170 [02:46] <Andrio> You also have Intel Security, AVG and Razer Synapse; both of those have been known to cause problems.
#171 [02:46] <Andrio> All of those*
#172 [02:50] <DontDoubtJake> hmm :/
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#181 [04:40] <Miner2018> Having problem getting Forge 1.11.2 to Run 1.12.2 has no problems 1.11.2 causes Java to crash is this something you can help with
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#184 [05:17] * eliyahamalach [webchat@46-117-161-11.bb.netvision.net.il] has joined #minecrafthelp
#185 [05:19] <eliyahamalach> yesterday I tried to use minecraft but my could not login into my account, its allways says: "Could not connect to server". my account is working fine on the minecraft.com website so its probs a technical problem.
#186 [05:20] <eliyahamalach> I also tried to Uninstall the game(all Files inclouding the .minecraft folder and the one the program files.)
#187 [05:23] * kalleper2 [webchat@x1-6-a4-2b-8c-84-59-36.cpe.webspeed.dk] has joined #minecrafthelp
#188 [05:23] <kalleper2> When i try to migrate my account it just says "checking account status" and i won't load
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#194 [05:49] <me__> ofjwjc
#195 [05:50] <me__> I have previously had Minecraft on my computer but recently had the harddrive replaced and now my computer is saying that it can't download the icon?
#196 [05:50] <me__> Unable to save download. icon_16x16.png Name: icon_16x16.png URL: http://resources.download.minecraft.net/bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a Error details: Attempting to move successful download to C:/Users\Lenovo\AppData\Roaming\.minecraft\assets\objects\bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a The system cannot find the path specified Filename on disk: bdf48ef6b5d0d23bbb02e17d04865216179f510a Path: C:/Users\Lenovo\AppData\Roaming\.minecraft
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#205 [06:48] * LuKEKS [webchat@p4FC53264.dip0.t-ipconnect.de] has joined #minecrafthelp
#206 [06:50] <LuKEKS> i waited 24 hours and i still cant log in in my minecraft account
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#208 [07:01] <urielsalis> LuKEKS, what happens when you try?
#209 [07:09] * noefranmau [webchat@scz-181-114-102-00206.wimaxtigo.bo] has joined #minecrafthelp
#210 [07:11] <noefranmau> I want to enter a server but I get a message that says Java.lang.NullPointerException"
#211 [07:12] <noefranmau> What should I do?
#212 [07:12] * noefranmau [webchat@scz-181-114-102-00206.wimaxtigo.bo] has quit. (Client Quit)
#213 [07:50] <LuKEKS> urielsalis it says Login failed: Invalid username or password
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#217 [07:59] * Timme3 [webchat@p57B35178.dip0.t-ipconnect.de] has joined #minecrafthelp
#218 [07:59] <Timme3> hello?
#219 [08:00] <Timme3> is a german guy here? my english is bad
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#222 [08:02] <Timme3> can someone help me?
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#227 [08:23] <fan_Xiao_bai_ap> ....
#228 [08:23] <fan_Xiao_bai_ap> ....
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#232 [09:01] * qwertyui [webchat@adsu63.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#233 [09:08] <qwertyui> Hello ! Upon opening launcher today it had only the demo verison(I bought minecraft and played it before). I followed the official link and tried their help to no use. I tried migrating my account but it failed(Maybe my account is already a mojang account, not sure). I made email to customer support, but waiting about week for a reply is a bit long. Anyone has idea what to try ?
#234 [09:37] * Bobi_Tobi [webchat@host-46-175-46-114.wtvk.pl] has joined #minecrafthelp
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#237 [09:38] <Codys> As soon as i enter a world my game crashs
#238 [09:39] <Codys> What can I do to have it stop
#239 [09:39] <urielsalis> ??> qwertyui account/send-email
#240 [09:39] <Absol> qwertyui: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#241 [09:39] <Absol> qwertyui: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#242 [09:39] <urielsalis> qwertyui, second link is wait times
#243 [09:40] <Codys> Hey, every time I enter my world the game crashs
#244 [09:40] <urielsalis> ??> Codys launcher/log
#245 [09:40] <Absol> Codys: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#246 [09:41] * Fleshy420 [webchat@cpe-76-92-146-194.kc.res.rr.com] has quit. (Quit: Web client closed)
#247 [09:42] * Kita [webchat@181-161-93-198.baf.movistar.cl] has joined #minecrafthelp
#248 [09:44] <Kita> hi
#249 [09:46] * Eduardo [webchat@177.91.164.198] has joined #minecrafthelp
#250 [09:47] <Kita> someone?
#251 [09:50] * Eduardo [webchat@177.91.164.198] has quit. (Client Quit)
#252 [09:50] <Kita> ???
#253 [09:51] <Kita> I have a problem with the launcher
#254 [09:52] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#255 [09:55] <Kita> ???
#256 [09:59] * Kita [webchat@181-161-93-198.baf.movistar.cl] has quit. (Ping timeout: 180 seconds)
#257 [10:09] * tattlefox [webchat@108.189.127.219] has joined #minecrafthelp
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#259 [10:35] * calvi9 [webchat@host86-165-198-117.range86-165.btcentralplus.com] has joined #minecrafthelp
#260 [10:35] <calvi9> Hi there.
#261 [10:35] <calvi9> Just got a quick question about account migration.
#262 [10:35] <calvi9> Seems to be stuck on "checking account status"
#263 [10:35] <calvi9> For about the last 10 mins now
#264 [10:39] * Andreca [webchat@host16-220-dynamic.247-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#265 [10:40] <Andreca> ive got a preblem with import my old premium minecraft account
#266 [10:41] <Andreca> there is an infinite loading
#267 [10:41] <Andreca> please help me
#268 [10:42] <Andreca> hey??
#269 [10:43] <Andreca> thanks
#270 [10:43] <Andreca> mojang is awesome
#271 [10:44] <calvi9> im the same andreca
#272 [10:44] <Andreca> the same what
#273 [10:46] <Andreca> hey??
#274 [10:46] <calvi9> the same proble
#275 [10:46] <calvi9> problem*
#276 [10:47] <calvi9> just wait
#277 [10:47] <Andreca> are u serious?
#278 [10:47] <Andreca> it's one hour that it loads
#279 [10:49] * Sanaa [webchat@ip-83-134-21-81.dsl.scarlet.be] has joined #minecrafthelp
#280 [10:50] <Andreca> if u want help it isn't the right place
#281 [10:52] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#282 [10:53] <Andreca> if u want help it isn't the right place
#283 [10:53] * Lord_Ralex kicked Andreca from #minecrafthelp (Reason: ndreca :Andreca)
#284 [10:55] * Helpmeplease [webchat@host16-220-dynamic.247-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#285 [10:55] <Helpmeplease> hello
#286 [10:55] <Helpmeplease> can someone help me
#287 [10:57] <Helpmeplease> i've got a problem with account migration, but there is an infinite loading
#288 [10:58] <Helpmeplease> is there anyone?
#289 [10:58] <Sanaa> how to fix minecraft launcher crash??
#290 [10:59] <Sanaa> pls help me :c
#291 [11:00] <Helpmeplease> heyyyyyyyyyyyyyyyyyyyyyyyyyyyyy
#292 [11:00] <Sanaa> hi
#293 [11:01] <Sanaa> i just buy minecraft but it don't work? :C
#294 [11:03] <Helpmeplease> i want help too
#295 [11:03] * Ydsydy [webchat@37.105.143.213] has joined #minecrafthelp
#296 [11:03] <Helpmeplease> is there anyoneeeeeeeeeeeeeee
#297 [11:05] <Sanaa> you need to wait few hours
#298 [11:05] <urielsalis> Sanaa, what happens when you try?
#299 [11:05] <urielsalis> Helpmeplease, wait, you have a issue migrating your account or with something else?
#300 [11:05] <Sanaa> its says launcher crash
#301 [11:06] <Helpmeplease> with migrating my account
#302 [11:06] <Helpmeplease> with migrating my account
#303 [11:08] * Ydsydy [webchat@37.105.143.213] has left #minecrafthelp
#304 [11:08] <Sanaa> is it posibble to fix it?
#305 [11:08] <urielsalis> Helpmeplease, what is your username?
#306 [11:08] <urielsalis> ??> Sanaa launcher/log
#307 [11:08] <Absol> Sanaa: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#308 [11:08] <Sanaa> ty
#309 [11:08] <Helpmeplease> i dont use minecraft from a lot of time
#310 [11:09] <Helpmeplease> but i think it is BananaJoe_03
#311 [11:10] <urielsalis> Helpmeplease, that account is already migrated
#312 [11:11] * DARKPVP301 [webchat@187.112.100.250] has joined #minecrafthelp
#313 [11:11] <Helpmeplease> but if i try to download it says me to buy it
#314 [11:13] * DARKPVP301 [webchat@187.112.100.250] has quit. (Client Quit)
#315 [11:13] <Sanaa> i dit it but what now?
#316 [11:16] <Sanaa> i need to wait or what?
#317 [11:18] * Ydsydy_ [webchat@37.105.143.213] has joined #minecrafthelp
#318 [11:19] <Sanaa> can sommeon helps me?
#319 [11:19] <Ydsydy_> Execuse me i changed my acoybt password but it tells me ivalid Username/password
#320 [11:19] <urielsalis> ??> Helpmeplease login/relog
#321 [11:19] <urielsalis> ??> Helpmeplease launcher/relog
#322 [11:19] <Absol> Helpmeplease: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#323 [11:19] <urielsalis> Sanaa, give us the link
#324 [11:20] <Sanaa> okey
#325 [11:20] <Helpmeplease> ok i will try
#326 [11:20] <urielsalis> ??> Ydsydy_ login/throttle
#327 [11:20] <Absol> Ydsydy_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#328 [11:20] <Absol> Ydsydy_: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#329 [11:20] <Ydsydy_> What does throttle mean
#330 [11:20] <Sanaa> what for link the link for that pastebin?
#331 [11:21] <urielsalis> Ydsydy_, you are prevented from logging in
#332 [11:21] <urielsalis> Sanaa, yes
#333 [11:21] <Sanaa> 18:10:03 launcher Preparing to launch minecraft client for 1.12.2 18:10:04 launcher Checking installations. 18:10:04 launcher Minecraft client 1.12.2 is ready to start. 18:10:04 launcher Starting! 18:10:05 launcher Using default game log configuration client-1.12.xml (outputs XML) 18:10:07 bib Setting user: Player 18:10:11 bib LWJGL Version: 2.9.4 18:10:11 bib Couldn't set pixel format org.lwjgl.LWJGLException: Pixel format not acceler
#334 [11:22] <Ydsydy_> Thanks Very much urielsalis
#335 [11:22] <urielsalis> ??> Sanaa win/dxdiag
#336 [11:22] <Absol> Sanaa: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#337 [11:23] <Sanaa> okey ty
#338 [11:25] * Helpmeplease [webchat@host16-220-dynamic.247-95-r.retail.telecomitalia.it] has quit. (Ping timeout: 180 seconds)
#339 [11:26] <Sanaa> done i dit it and now?
#340 [11:26] <urielsalis> Sanaa, give us the link
#341 [11:26] <Sanaa> ------------------ System Information ------------------ Time of this report: 1/11/2018, 18:24:31 Machine name: DESKTOP-GACP1F7 Machine Id: {42BFF512-8279-4263-96DF-40573D9E18EE} Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534) Language: Dutch (Regional Setting: Dutch) System Manufacturer: FUJITSU SIEMENS System Mod
#342 [11:26] <urielsalis> Sanaa, in paste.ubuntu.com
#343 [11:26] <Sanaa> owh ya
#344 [11:27] <Sanaa> https://paste.ubuntu.com/26367203/
#345 [11:28] <urielsalis> Sanaa, There are no drivers for your graphics card for Windows 10. Downgrade to Windows 7, get a new GPU(if you have a desktop pc) or play in another pc
#346 [11:28] <Sanaa> i have 1 pc :/
#347 [11:29] <urielsalis> Sanaa, those are your other two options
#348 [11:29] <Sanaa> okey
#349 [11:41] * SmithyPlayz [webchat@95.151.192.17] has joined #minecrafthelp
#350 [11:41] <SmithyPlayz> I have an issue with my image, it keeps coming up as washed out
#351 [11:46] * SmithyPlayz [webchat@95.151.192.17] has quit. (Ping timeout: 180 seconds)
#352 [11:52] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has joined #minecrafthelp
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#357 [12:03] * Necrogoroth [webchat@dslb-188-103-024-051.188.103.pools.vodafone-ip.de] has joined #minecrafthelp
#358 [12:04] * Sanaa [webchat@ip-83-134-21-81.dsl.scarlet.be] has joined #minecrafthelp
#359 [12:04] <Sanaa> hi im back
#360 [12:06] <Necrogoroth> Hello, I'm unable to log in to Mojang. Password Reset E-Mail wasn't sent. What can I do?
#361 [12:06] <urielsalis> ??> Necrogoroth account/send-email
#362 [12:06] <Absol> Necrogoroth: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#363 [12:06] <Absol> Necrogoroth: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#364 [12:06] <urielsalis> ??> Necrogoroth account/trans-id
#365 [12:06] <Absol> Necrogoroth: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#366 [12:07] <Sanaa> is this window 7?
#367 [12:07] <Sanaa> idk how to chek that
#368 [12:07] <urielsalis> Sanaa, no, you are running Windows 10
#369 [12:09] <Sanaa> okey wait i come back in a few minuts
#370 [12:09] <urielsalis> Sanaa, its not something you can do in a few minutes
#371 [12:09] * GreyBot [~Grey@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#372 [12:09] * GreyVulpine [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#373 [12:09] <Sanaa> ya ik but i need to do somthing
#374 [12:09] * jtownedu [webchat@host-184-167-255-48.kls-mt.client.bresnan.net] has joined #minecrafthelp
#375 [12:10] <jtownedu> hi i migrated my account and got the email saying it was migrated but it wont let me log in still
#376 [12:10] <urielsalis> ??> jtownedu launcher/relog
#377 [12:10] <Absol> jtownedu: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#378 [12:13] <jtownedu> i got a new computer so i dont even have the launcher yet. ive been trying to log onto the website. keeps telling me error! unknown email or password
#379 [12:14] <jtownedu> but i just changed the email, then migrated my account
#380 [12:15] <jtownedu> password i mean
#381 [12:15] <thgilfodrol> jtownedu: did you just change your password?
#382 [12:16] <jtownedu> 20-30 minutes ago
#383 [12:16] <thgilfodrol> ??> jtownedu login/throttle
#384 [12:16] <Absol> jtownedu: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#385 [12:16] <Absol> jtownedu: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#386 [12:16] * kalleper2 [webchat@x1-6-a4-2b-8c-84-59-36.cpe.webspeed.dk] has quit. (Quit: Web client closed)
#387 [12:16] <jtownedu> ok thank you
#388 [12:17] * Necrogoroth [webchat@dslb-188-103-024-051.188.103.pools.vodafone-ip.de] has quit. (Quit: Web client closed)
#389 [12:17] <thgilfodrol> jtownedu: no problem, good luck
#390 [12:17] * jtownedu [webchat@host-184-167-255-48.kls-mt.client.bresnan.net] has quit. (Quit: Web client closed)
#391 [12:27] * oskarzorro [webchat@90.203.16.81] has joined #minecrafthelp
#392 [12:27] <oskarzorro> hello how do I create a lan world
#393 [12:27] <urielsalis> oskarzorro, esc, open to lan
#394 [12:28] <oskarzorro> what next
#395 [12:29] <oskarzorro> how do I let my friends go onto the lan world
#396 [12:29] <thgilfodrol> oskarzorro: multiplayer menu -> join the lan world
#397 [12:30] <urielsalis> oskarzorro, they need to be in the same house as you too
#398 [12:30] <oskarzorro> how can I play with my friends if they are in adifferent house
#399 [12:31] <thgilfodrol> oskarzorro: you would have to host a server, rent a server, or use realms
#400 [12:31] <thgilfodrol> oskarzorro: only the first option will be without cost
#401 [12:32] <oskarzorro> ok so how do I host a server?
#402 [12:33] <oskarzorro> ok
#403 [12:33] <thgilfodrol> ??> oskarzorro mp/server-setup
#404 [12:33] <Absol> oskarzorro: Lots of information about setting up a server can be found here: http://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#405 [12:33] <oskarzorro> ok thank u !
#406 [12:34] <thgilfodrol> oskarzorro: no problem, good luck
#407 [12:37] <Sanaa> im back! :D
#408 [12:38] <Sanaa> but how to get windos 7?
#409 [12:38] <urielsalis> Sanaa, a computer shop can help you
#410 [12:39] <Sanaa> can not it really be done in a different way?
#411 [12:40] <urielsalis> Sanaa, it can, but you might lose data if you dont know what you are doing
#412 [12:41] <Sanaa> oke
#413 [12:42] * calvi9 [webchat@host86-165-198-117.range86-165.btcentralplus.com] has quit. (Ping timeout: 180 seconds)
#414 [12:42] <Sanaa> so what now ?
#415 [12:43] * panteramyo10 [webchat@201.162.51.235] has joined #minecrafthelp
#416 [12:47] <Sanaa> I do not have a computer shop close to me here
#417 [12:48] <panteramyo10> hi I have a problem i cant' register mi account i click in the register buttom but i doesn't send me the email even in the spam carpet it doesn't appear
#418 [12:49] * DarkNoddy [~mordi@ti0020a400-1713.bb.online.no] has joined #minecrafthelp
#419 [12:49] * mounir123 [webchat@105.98.77.0] has joined #minecrafthelp
#420 [12:49] <panteramyo10> i have wait for more than 10 hours
#421 [12:49] <panteramyo10> but i doesn't send me
#422 [12:49] <panteramyo10> te email
#423 [12:50] <panteramyo10> the***
#424 [12:51] <Sanaa> pantermyo10 just wait for your turn there have a real-life to
#425 [12:51] <panteramyo10> sorry
#426 [12:51] <Sanaa> its ok
#427 [12:52] <panteramyo10> but about the 10 hours its about my error no about them
#428 [12:52] * mounir123 [webchat@105.98.77.0] has quit. (Ping timeout: 180 seconds)
#429 [12:52] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#430 [12:53] <Sanaa> i have a problem about launcher crash
#431 [12:53] <urielsalis> Sanaa, we can help multiple people at the same time
#432 [12:53] <urielsalis> panteramyo10, what username you used to register your account?
#433 [12:54] <panteramyo10> there wasn't a option for user name
#434 [12:54] <urielsalis> panteramyo10, you bought the game?
#435 [12:55] <panteramyo10> i haven't because i can't register
#436 [12:55] <urielsalis> panteramyo10, you made sure you entered your email correctly?
#437 [12:57] <panteramyo10> yes I check but the email is correct
#438 [12:57] <urielsalis> ??> panteramyo10 account/reset-password
#439 [12:57] <Absol> panteramyo10: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#440 [12:57] <Absol> panteramyo10: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#441 [12:58] <panteramyo10> thanks
#442 [12:58] <Sanaa> ...
#443 [13:00] * Kade [webchat@107-188-192-63.mci.googlefiber.net] has joined #minecrafthelp
#444 [13:00] <Kade> hello?
#445 [13:00] <Sanaa> can sommeon help me pls?? :D
#446 [13:01] <Kade> Im trying to migrate an old account, but when the page wont do anything after it says checking account status
#447 [13:01] * panteramyo10 [webchat@201.162.51.235] has quit. (Ping timeout: 180 seconds)
#448 [13:03] <urielsalis> Kade, what is your username?
#449 [13:04] * Kade [webchat@107-188-192-63.mci.googlefiber.net] has quit. (Ping timeout: 180 seconds)
#450 [13:05] <Sanaa> can sommeon help me pls? :C
#451 [13:05] <urielsalis> Sanaa, we told you what to do
#452 [13:06] <Sanaa> but idk how to get windows 7 :c
#453 [13:06] <Sanaa> And i do not have a computer shop close to me here
#454 [13:07] <urielsalis> Sanaa, find one, if you dont even know how to download it, you dont know how to install it without losing data
#455 [13:08] <Sanaa> should it really be windows 7 or another one?
#456 [13:08] <urielsalis> Sanaa, windows 7 or earlies
#457 [13:09] <Sanaa> ok
#458 [13:13] * Dinnin45 [webchat@67.8.16.170] has joined #minecrafthelp
#459 [13:14] <Dinnin45> Need help with migration Issues. Any way to PM?
#460 [13:14] <urielsalis> Dinnin45, we are not Mojang and this is a public chat
#461 [13:14] <Dinnin45> Any way to contact them besides email?
#462 [13:15] <urielsalis> Dinnin45, no
#463 [13:16] * oskarzorro [webchat@90.203.16.81] has joined #minecrafthelp
#464 [13:16] <Sanaa> it dont work :c
#465 [13:16] <Sanaa> it dont wil change in windows 7 :c
#466 [13:16] <oskarzorro> hello I have got a problem with making my minecraft server
#467 [13:16] <Sanaa> it stil be windows 10
#468 [13:17] <urielsalis> Sanaa, you have to reinstall your operative system to have Windows 7
#469 [13:17] <urielsalis> oskarzorro, what problem?
#470 [13:17] <urielsalis> Sanaa, thats why we told you to go to a computer shop
#471 [13:17] <Sanaa> owh
#472 [13:19] * Dinnin45 [webchat@67.8.16.170] has quit. (Ping timeout: 180 seconds)
#473 [13:21] <oskarzorro> so basicly I downloaded the server from the official minecraft website I created a folder on desktop I put the java file inside and create a notebook inside folder then I type in the red writing from the website I save as named it run with .bat on the end so a run file showed up I deleted the notebook and opened the run file which should have .bat on the end it should close and generate other importent files however it didn't
#474 [13:22] <oskarzorro> sorry this was long :)
#475 [13:25] * Sanaa [webchat@ip-83-134-21-81.dsl.scarlet.be] has quit. (Ping timeout: 180 seconds)
#476 [13:25] <oskarzorro> so basicly I downloaded the server from the official minecraft website I created a folder on desktop I put the java file inside and create a notebook inside folder then I type in the red writing from the website I save as named it run with .bat on the end so a run file showed up I deleted the notebook and opened the run file which should have .bat on the end it should close and generate other importent files however it didn't [19:22] <oskarzorro> so
#477 [13:28] * Helpme [webchat@ip-83-134-21-81.dsl.scarlet.be] has joined #minecrafthelp
#478 [13:28] <Helpme> Hello?
#479 [13:29] <Helpme> I have A Problem i have a Minecraft Launcher Crah Can you help me?
#480 [13:30] * Helpme [webchat@ip-83-134-21-81.dsl.scarlet.be] has quit. (Client Quit)
#481 [13:34] * oskarzorro_ [webchat@90.203.16.81] has joined #minecrafthelp
#482 [13:34] <oskarzorro_> hello
#483 [13:35] <oskarzorro_> so basicly I downloaded the server from the official minecraft website I created a folder on desktop I put the java file inside and create a notebook inside folder then I type in the red writing from the website I save as named it run with .bat on the end so a run file showed up I deleted the notebook and opened the run file which should have .bat on the end it should close and generate other importent files however it didn't [19:22] <oskarzorro> s
#484 [13:37] <mattym> oskarzorro_, Add a second line to the batch file with just the word pause
#485 [13:38] <mattym> When you run it, it should say what the problem is
#486 [13:39] * MasterRevo [webchat@bcdd1496.skybroadband.com] has joined #minecrafthelp
#487 [13:39] <oskarzorro_> what batch file
#488 [13:41] <MasterRevo> Unable to fit: minecraft:blocks/lava_flow - size: 32x32 - Maybe try a lowerresolution resourcepack? how do i fix this ?
#489 [13:42] <mattym> MasterRevo, Read the error message
#490 [13:43] <MasterRevo> i have done but nothing i try seems to be working
#491 [13:43] <mattym> MasterRevo, then use no texturepack
#492 [13:43] <MasterRevo> havent got any installed or mods
#493 [13:44] <mattym> ??> MasterRevo win/reinst
#494 [13:44] <Absol> MasterRevo: You may need to reinstall the locally installed files that Minecraft puts into place.
#495 [13:44] <Absol> MasterRevo: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#496 [13:46] <MasterRevo> delete every folder except from saves ?
#497 [13:47] <mattym> Yes
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#503 [13:52] <MasterRevo> just loads up mojang and crashes
#504 [13:52] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#505 [13:53] <mattym> ??> MasterRevo tools/hjt
#506 [13:53] <Absol> MasterRevo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#507 [13:53] <Absol> MasterRevo: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#508 [13:53] <MasterRevo> dont really trust that
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#510 [13:55] <MasterRevo> oh well ill just figure it out another day
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#525 [15:04] * Jared [webchat@0540c875.skybroadband.com] has joined #minecrafthelp
#526 [15:04] <WhippedPiano5> I have changed my emailadress so i want to change my email, if possible?
#527 [15:05] <Jared> Whenever I try to download the new update it comes up saying "Unable to save download. client-1.7.xml" so what am I meant to do? Because I haven't played in a while so I'm not really sure what I'm meant to do when it's saying that
#528 [15:05] <mattym> Jared, Do you still have access to the email currently linked with the account?
#529 [15:06] <Jared> Yes
#530 [15:07] <mattym> Jared, Log into the account.mojang.com/me page and go to the My Account section, select Settings, you should be able to edit it there.
#531 [15:08] <Jared> Okay
#532 [15:17] * WhippedPiano5 [webchat@59.79-160-51.customer.lyse.net] has quit. (Quit: Web client closed)
#533 [15:17] <Jared> What am I meant to be changing?
#534 [15:18] <Jared> I can log onto my account fine but it doesn't let me get on the actual game
#535 [15:18] <mattym> Jared, Sorry misread your message with anothers
#536 [15:18] <mattym> Jared, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#537 [15:18] <Jared> Okay thank you
#538 [15:21] <Jared> I'm using windows 7 but while on the control panel I can't see "Add or Remove Programs."
#539 [15:22] <mattym> Jared, You may need to change the folder view to see all the options
#540 [15:22] <Jared> Okay
#541 [15:22] * Peter [webchat@ppp-94-64-234-142.home.otenet.gr] has joined #minecrafthelp
#542 [15:23] * Peter is now known as Guest56129
#543 [15:23] <Jared> Thank you for all of the help mattym.
#544 [15:24] <Guest56129> When I try to join minecraft`s webpage it says that an eror does not allow you to enter. What can i do to Join
#545 [15:25] <Guest56129> I cannot join minecraft`s website. Can you help me/
#546 [15:26] <mattym> Guest56129, What is the exact message you get?
#547 [15:26] <Guest56129> what to see it again
#548 [15:27] <Guest56129> An error prevented your request from being processed. Please try again.
#549 [15:27] <mattym> ??> Guest56129 tools/hjt
#550 [15:27] <Absol> Guest56129: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#551 [15:27] <Absol> Guest56129: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#552 [15:29] * Jared [webchat@0540c875.skybroadband.com] has quit. (Ping timeout: 180 seconds)
#553 [15:29] <Guest56129> ok
#554 [15:29] * dxvid_0502 [webchat@p5B395277.dip0.t-ipconnect.de] has joined #minecrafthelp
#555 [15:29] * dxvid_0502 [webchat@p5B395277.dip0.t-ipconnect.de] has quit. (Client Quit)
#556 [15:30] <Guest56129> i am scanning
#557 [15:31] * nic [webchat@138.207.181.139] has joined #minecrafthelp
#558 [15:32] <Guest56129> https://paste.ubuntu.com/26368329/
#559 [15:32] <Guest56129> mattym https://paste.ubuntu.com/26368329/
#560 [15:32] <Guest56129> @mattym https://paste.ubuntu.com/26368329/
#561 [15:33] <mattym> ??> Guest56129 info/mcleaks
#562 [15:33] <Absol> Guest56129: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#563 [15:33] <Absol> Guest56129: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#564 [15:33] * nic [webchat@138.207.181.139] has quit. (Client Quit)
#565 [15:34] <Guest56129> do you mean my .minecraft folder
#566 [15:34] <mattym> Guest56129, No
#567 [15:34] <mattym> ??> Guest56129 win/hosts/edit
#568 [15:34] <Absol> Guest56129: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#569 [15:34] <Absol> Guest56129: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#570 [15:36] <Guest56129> so i have to delete everything tha has to do with mojang?
#571 [15:37] * Spytixx [webchat@46.173.197.74] has joined #minecrafthelp
#572 [15:37] <mattym> Guest56129, Yes
#573 [15:37] <Guest56129> how i should save it
#574 [15:38] <Spytixx> Hi guys, I have bought minecraft at 2013 and now I cant log in.. Beacuse it writed "Wrong username or password" but if I click to reset password email wont comme, what I have to do ?
#575 [15:38] <Guest56129> mattym, how i should save it
#576 [15:38] <mattym> Guest56129, Just save it.
#577 [15:39] <mattym> ??> Spytixx account/send-email
#578 [15:39] <Absol> Spytixx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#579 [15:39] <Guest56129> i ask me to save it somewhere
#580 [15:39] <Absol> Spytixx: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#581 [15:39] <mattym> Guest56129, You need to just do a save, not save as
#582 [15:40] <Spytixx> @Abusol : I have writed over there yesterday, how long I will wait ? (Probably)
#583 [15:40] <Guest56129> i just save it and opens the window save as
#584 [15:41] <mattym> Spytixx, See the second link
#585 [15:41] <mattym> Guest56129, Make sure you opened the file the exact way the instructions wrote.
#586 [15:41] <Spytixx> mattym.. So if they are busy i can predict about week maybe two ?
#587 [15:42] <Guest56129> it does not let me save it
#588 [15:42] <mattym> Spytixx, It will take however long it takes.
#589 [15:43] <Guest56129> mattym i done it
#590 [15:44] <Spytixx> mattym. I know, but I really want to play beacuse im boring at home (nights). So, IDK what to do..
#591 [15:44] <mattym> Spytixx, You will just need to wait.
#592 [15:44] <Guest56129> mattym, thanks i can now log in
#593 [15:45] <Spytixx> mattym. Ok, thanks.
#594 [15:45] <Spytixx> mattym. Ok, thanks.
#595 [15:46] * Guest56129 [webchat@ppp-94-64-234-142.home.otenet.gr] has left #minecrafthelp
#596 [15:47] <Spytixx> btw. mattym If I can ask you. How are you today ? :D
#597 [15:52] <Spytixx> Thanks for help mattym..
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#600 [15:58] * ethan [webchat@c-73-207-81-100.hsd1.ga.comcast.net] has joined #minecrafthelp
#601 [16:00] <ethan> hi im having trouble logging into my account because my account was created with an email that is now disabled and i dont remember any of my security questions
#602 [16:01] * Stryder [webchat@c-73-110-54-166.hsd1.il.comcast.net] has joined #minecrafthelp
#603 [16:02] <Stryder> Hey, can anyone help me with a issue?
#604 [16:03] <Stryder> My friends account has been 'hacked', his name was changed/skin. He told me that his E-Mail was changed and all E-Mails sent from/too @Mojang were deleted, this would include the Transaction ID. (E-Mail was hacked too). We looked into it a bit and we can't use our Credit Card/Debit to look up the Transaction ID since it was before 2011.
#605 [16:03] <Stryder> We've tried calling Mojang support 2 times and sent them E-Mails, I'm not sure what else to do.
#606 [16:08] * Sullivan [webchat@104-49-104-109.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#607 [16:08] <mattym> Stryder, If the purchase was made with a credit card before 2011, then he just need to fill in the form at https://help.mojang.com/customer/portal/emails/new and wait for them to have him confirm info. They do not have a phone number, so do not give any info to whoever you were calling.
#608 [16:08] <mattym> ??> ethan account/send-email
#609 [16:08] <Absol> ethan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#610 [16:09] <Absol> ethan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#611 [16:09] * cristina [webchat@179.1.7.110] has joined #minecrafthelp
#612 [16:09] <ethan> but i cant get to my transaction id because i dont have access to the email
#613 [16:09] <Sullivan> Hello I am having a long standing problem. every-time I try to login to a minecraft server i get this error "failed to login minecraft servers are down for maintenance" the servers are obviously not down. the last time this happend I had to re-install windows to fix it. any suggestions?
#614 [16:09] <cristina> menu Status #minecrafthelpX [The community Minecraft support channel | If Java 9 breaks your Minecraft, revert to Java 8. | Ask here, DO NOT SEND A PRIVATE MESSAGE | FAQ: http://bit.ly/MCv112-FAQ | Account issue? http://is.gd/mc_acct | Rules: http://j.mp/mch-rules | Client/Server: 1.12.2; Launcher: 2.0.934; Pocket Edition: 1.2 | We only support non-modded current releases.] [17:09] == cristina [webchat@179.1.7.110] has joined #minecrafthelp [17:09] -Es
#615 [16:10] <mattym> ??> Sullivan launcher/relog
#616 [16:10] <Absol> Sullivan: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#617 [16:10] <Sullivan> tried that already
#618 [16:11] <mattym> ??> Sullivan tools/hjt
#619 [16:11] <Absol> Sullivan: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#620 [16:11] <Absol> Sullivan: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#621 [16:11] <Sullivan> let me see if I can get you a log
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#624 [16:14] <Sullivan> right here comes the fiel
#625 [16:14] <Sullivan> file*
#626 [16:14] <Sullivan> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 4:14:20 PM, on 1/11/2018 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.16299.0015) Boot mode: Normal Running processes: C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe C:\Users\Sulli\AppData\Local\Discord\app-0.0.300\Discord.exe C:\Use
#627 [16:15] <mattym> Sullivan, Read the rest of the instructions
#628 [16:15] * Deviedudes95 [webchat@94.5.217.83] has joined #minecrafthelp
#629 [16:15] <Sullivan> oh lol missed that sorry
#630 [16:16] <Sullivan> https://paste.ubuntu.com/26368529/
#631 [16:16] <Sullivan> there you go
#632 [16:17] <Deviedudes95> i have an error message saying text2speak when trying to get 1.12.2. i've looked on the forums it's still confusing me
#633 [16:17] <mattym> ??> Sullivan win/covenant-eyes
#634 [16:17] <Absol> Sullivan: Covenant Eyes is known to caused problems with Minecraft.
#635 [16:17] <Absol> Sullivan: To fix this, log into your Covenant Eyes account here: https://covenanteyes.com/myaccount/login/ and go to the Downloads section, make sure you download and use version 7.2.41 or newer.
#636 [16:17] <Absol> Sullivan: If you have a much older version of Covenant Eyes (4.5.3 or older), uninstall Covenant Eyes and then install it again with the most recent version.
#637 [16:17] <mattym> ??> Deviedudes95 launcher/log
#638 [16:17] <Absol> Deviedudes95: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#639 [16:18] <Sullivan> alright thats a better hint than anyone else has given me so far thanks
#640 [16:18] * Stryder [webchat@c-73-110-54-166.hsd1.il.comcast.net] has quit. (Ping timeout: 180 seconds)
#641 [16:18] <mattym> Sullivan, It also may be a little outdated.
#642 [16:19] <Sullivan> what might? covenant eyes? yeah probably.
#643 [16:19] <mattym> Sullivan, More accurately you may need to look through Covenant-Eyes support to find out how to make an exception for MC
#644 [16:20] <Sullivan> which I can do no problem. this is exactly the kind of information I needed to know as everything else I tired has field and this makes sense. if I fix it I'll make a post somewhere with the solution
#645 [16:26] <Deviedudes95> https://paste.ubuntu.com/2636856 - Launcher log?
#646 [16:26] <mattym> Deviedudes95, You didnt copy the link right
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#648 [16:29] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#649 [16:30] <Deviedudes95> what link do i need then? that's what the website said to do
#650 [16:30] <mattym> Deviedudes95, You cut a number off the link
#651 [16:30] <mattym> Deviedudes95, You cut a number off the link
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#659 [16:52] <Spider> Can anyone help me figure out why it will not let me download minecraft version 1.5.2
#660 [16:52] * jjs999jjs [~jjs999jjs@2a02:c7d:662b:300:7c1f:6cac:7a7c:f0d7] has joined #minecrafthelp
#661 [16:52] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#662 [16:53] <Spider> Can anyone help me figure out why it will not let me download minecraft version 1.5.2?
#663 [16:53] <thgilfodrol> Spider: 1.5.2 is no longer supported, can you try 1.12.2?
#664 [16:53] <Spider> oh okay, thank you.
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#667 [17:04] * ghfg [webchat@69.243.6.11] has joined #minecrafthelp
#668 [17:04] <ghfg> I am recieving the following error - Failed to download file. cs_cz.lang
#669 [17:04] <ghfg> I am recieving the following error - Failed to download file. cs_cz.lang
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#672 [17:11] * XXbreak [webchat@200-171-12-179.dsl.telesp.net.br] has joined #minecrafthelp
#673 [17:12] <hummer101> I'm getting a message upon starting minecraft that says Pixel Format Not Accelerated. I've already checked and my graphics drivers are not outdated. Here is my DxDiag report: https://paste.ubuntu.com/26368813/
#674 [17:14] <mattym> hummer101, Download and Install the file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81515
#675 [17:14] <hummer101> Will do
#676 [17:15] * Pollo1976 [webchat@dynamic-186-154-38-42.dynamic.etb.net.co] has joined #minecrafthelp
#677 [17:16] <Pollo1976> hi https://paste.ubuntu.com/26368863/ help pls :3
#678 [17:16] <mattym> Pollo1976, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#679 [17:16] <XXbreak> I'm having trouble opening my minecraft here look at my DxDiag: https: //paste.ubuntu.com/26368713/
#680 [17:17] <Pollo1976> thanks
#681 [17:17] <mattym> XXbreak, Download and Install the file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81517
#682 [17:19] <XXbreak> Pollo1976 thank you
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#686 [17:34] * Bruzong [webchat@S0106b4750e651408.cg.shawcable.net] has joined #minecrafthelp
#687 [17:35] <Bruzong> Hello! Having issues migrating my account to a mojang account, gets stuck on "Checking Account Status". Any fix?
#688 [17:37] * Me4502 [~Me4502@irc.spongepowered.org] has joined #minecrafthelp
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#691 [17:46] <Bruzong> Hello! Having issues migrating my account to a mojang account, gets stuck on "Checking Account Status". Any fix?
#692 [17:46] <bass> my java edition won't open
#693 [17:49] * tito26 [webchat@190.182.144.237] has joined #minecrafthelp
#694 [17:49] <bass> can you help?
#695 [17:50] * Luke [webchat@68-91-151-218.lightspeed.chtnsc.sbcglobal.net] has joined #minecrafthelp
#696 [17:50] * rcmaehl [~null@2607:fcc8:bf1b:7700:c1ea:cb6f:48c1:881] has joined #minecrafthelp
#697 [17:50] <Luke> #minecrafthelp The game crashed whilst unexpected error The game crashed whilst unexpected error Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#698 [17:50] <tito26> no se me abre el minecraft
#699 [17:51] <Luke> I keep on getting a crash report
#700 [17:52] * rcmaehl [~null@2607:fcc8:bf1b:7700:c1ea:cb6f:48c1:881] has quit. (Read error: Connection reset by peer)
#701 [17:52] <Luke> The game crashed whilst unexpected error The game crashed whilst unexpected error Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#702 [17:52] <bass> I keep getting a crash report
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#706 [17:55] * Luke [webchat@68-91-151-218.lightspeed.chtnsc.sbcglobal.net] has joined #minecrafthelp
#707 [17:56] <Luke> I keep on getting the same error no matter what I do;
#708 [17:56] <Luke> The game crashed whilst unexpected error The game crashed whilst unexpected error Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#709 [17:56] * Me4502 [~Me4502@irc.spongepowered.org] has joined #minecrafthelp
#710 [17:56] * andre753152 [webchat@181.67.20.129] has joined #minecrafthelp
#711 [17:57] <mattym> ??> Luke win/dxdiag
#712 [17:57] <Absol> Luke: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#713 [17:57] <andre753152> andre7563152
#714 [17:57] <Luke> Do I put it on here?
#715 [17:57] <Luke> I have the thing
#716 [17:57] * andre753152 [webchat@181.67.20.129] has quit. (Client Quit)
#717 [17:57] <mattym> Luke, Put the link into the chat
#718 [17:57] <Luke> k
#719 [17:58] <Luke> https://paste.ubuntu.com/26369013/
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#722 [17:59] <Luke> Did you get it?
#723 [17:59] <mattym> Luke, Yes one moment
#724 [17:59] <Luke> Oh, sorry.
#725 [18:00] <mattym> ??> Luke win/reinst
#726 [18:00] <Absol> Luke: You may need to reinstall the locally installed files that Minecraft puts into place.
#727 [18:00] <Absol> Luke: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#728 [18:00] <mattym> Luke, Try the instructions Absol wrote and see if anything changes
#729 [18:01] <Luke> Ok
#730 [18:01] <Luke> If it doesn't work I'll tell you
#731 [18:02] <Luke> Wait is there a directory file in the .minecraft
#732 [18:02] <Luke> Or do I delete everything in .minecraft
#733 [18:03] <mattym> Luke, Everything in .minecraft except saves
#734 [18:03] <Luke> Ok
#735 [18:03] <Luke> Can I keep resourcepacks and mods?
#736 [18:03] <mattym> Luke, No, redownload them later
#737 [18:04] <Luke> Ok
#738 [18:04] * SupaBurger [webchat@c-73-23-197-238.hsd1.fl.comcast.net] has joined #minecrafthelp
#739 [18:04] <SupaBurger> hello everyone i need help
#740 [18:05] <SupaBurger> i log into my mc account, than load when i press "PLAY" minecraft loads, than crashes
#741 [18:06] <SupaBurger> it appears to crash only for Optifine though
#742 [18:06] <SupaBurger> and 5zig
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#744 [18:06] * Dan [webchat@225.sub-70-192-67.myvzw.com] has joined #minecrafthelp
#745 [18:07] <SupaBurger> anyone? i need help
#746 [18:07] * Dan [webchat@225.sub-70-192-67.myvzw.com] has quit. (Client Quit)
#747 [18:07] <SupaBurger> i log into my mc account, than load when i press "PLAY" minecraft loads, than crashes- it appears to only work for Optifine tho
#748 [18:08] <SupaBurger> what kind of help site is this
#749 [18:08] * rcmaehl [~null@2607:fcc8:bf1b:7700:4d:e560:dce:c750] has joined #minecrafthelp
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#751 [18:15] * SupaBurger [webchat@c-73-23-197-238.hsd1.fl.comcast.net] has joined #minecrafthelp
#752 [18:15] <SupaBurger> anyone here to help me?
#753 [18:15] <SupaBurger> i log into my mc account, than load when i press "PLAY" minecraft loads, than crashes
#754 [18:16] <SupaBurger> i log into my mc account, than load when i press "PLAY" minecraft loads, than crashes
#755 [18:16] <SupaBurger> i log into my mc account, than load when i press "PLAY" minecraft loads, than crashes
#756 [18:16] <SupaBurger> i log into my mc account, than load when i press "PLAY" minecraft loads, than crashes
#757 [18:16] * Absol kicked SupaBurger from #minecrafthelp (Reason: upaBurger :Stop spamming)
#758 [18:16] * SupaBurger [webchat@c-73-23-197-238.hsd1.fl.comcast.net] has joined #minecrafthelp
#759 [18:16] <SupaBurger> i log into my mc account, than load when i press "PLAY" minecraft loads, than crashes
#760 [18:16] <SupaBurger> no1 here to help?
#761 [18:17] <SupaBurger> if this is a "chat help" sorta thing, y isnt any1 here to help?
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#763 [18:25] <Bruzong> @WretchedPyre Hi, I would like to buy your Dusk Nail Two-Stone Ring listed for 5 chaos in Abyss (stash tab "sale"; position: left 4, top 2)
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#768 [18:37] <Shane> so i logged in today as usual and my name is different and all my severs are missing no one had access to my minecraft while i was at work nothing is out of the ordinary other than that just wanted to know if i can change my name back
#769 [18:38] <Anna> this is more of a technical support channel, you'll have to email mojang about account issues and name changes
#770 [18:38] <Anna> what is your username?
#771 [18:38] <Shane> use to be cptnfig now its ohetotzorq
#772 [18:39] <Anna> ?? mojang/email
#773 [18:40] <Absol> mojang/email: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#774 [18:40] <Absol> mojang/email: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#776 [18:40] <Anna> you should email mojang about it and also make sure nobody else has access to your account
#777 [18:40] <Anna> perhaps change the password
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#779 [18:59] * LunarPrincessSelene [webchat@173-27-59-216.client.mchsi.com] has joined #minecrafthelp
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#782 [19:00] <LunarPrincessSelene> Hi! How do you change your user?
#783 [19:00] * bildramer [~bildramer@p200300ED83C4FC00548B83238DA6FBFA.dip0.t-ipconnect.de] has quit. (Ping timeout: 194 seconds)
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#785 [19:02] * LEECHANHAOLEE [webchat@60.54.89.110] has joined #minecrafthelp
#786 [19:03] <LEECHANHAOLEE> ka_ge.lang
#787 [19:04] * Richelle [webchat@173-80-132-99.stabcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#788 [19:07] <Richelle> hung up on Mojang splash screen, not responding. Java SE not responding error message. reinstalled minecraft, updated java, looked for updated intel hd graphics driver and cant find a newer one. out of ideas and my kiddo is flipping out! Any help much appreciated
#789 [19:08] <mattym> ??> Richelle tools/hjt
#790 [19:08] <Absol> Richelle: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#791 [19:08] <Absol> Richelle: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#794 [19:08] <Richelle> will do, back in a bit. thanks
#795 [19:08] <Nick> Hi.
#796 [19:09] <Nick> How can I check if my IP has been banned?
#797 [19:09] <mattym> Guest85838, Wait an hour then try logging in again.
#798 [19:13] * ikearat [webchat@47.182.181.238] has joined #minecrafthelp
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#800 [19:15] <Richelle> Log is here: https://paste.ubuntu.com/26369336/
#801 [19:15] * ferds [webchat@pool-72-79-163-43.sctnpa.east.verizon.net] has joined #minecrafthelp
#802 [19:15] <ikearat> I have an iMac that use to play Minecraft just fine. An "update" occured to Minecraft and now I get a Crash Reporter message full of stuff no one seems to want to talk to me about.
#803 [19:15] <mattym> ??> ikearat launcher/log
#804 [19:15] <Absol> ikearat: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#805 [19:15] <mattym> ??> Richelle av/adwcleaner
#806 [19:15] <Absol> Richelle: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#807 [19:15] <Absol> Richelle: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#808 [19:15] <ferds> cant install minecraft, the creative2.ogg doesnt wanna download
#809 [19:15] <mattym> Richelle, After doing the instructions Absol wrote, check the game again.
#810 [19:16] <mattym> ferds, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#811 [19:16] <Richelle> I did get an error message saying "for some reason your system denied write access to the Hosts file." and a bunch of other stuff
#812 [19:16] <mattym> Richelle, Yeah that message is normal
#813 [19:16] <ferds> got no mods though?? first time fresh install
#814 [19:16] <ikearat> iMac here. No PC
#815 [19:16] <Richelle> ok i will do the rest
#816 [19:16] <ferds> Failed to download file. creative2.ogg Name: creative2.ogg URL: http://resources.download.minecraft.net/59/591f41a2c5f53bcc60d7ded982fe29e76223a8ca Error details: Request error -101: ERR_CONNECTION_RESET Filename on disk: 3b3d-4f30-703a-7430 Path: C:\Users\legob\AppData\Local\Temp\3b3d-4f30-703a-7430 Exists: file
#817 [19:16] <mattym> ferds, Doesnt matter
#818 [19:16] <ferds> heres crash report
#819 [19:17] <ikearat> No mods, use to run fine totaly box-stock... working to provide log.
#820 [19:17] <mattym> ikearat, Those instructions are still the same
#821 [19:17] <ikearat> Ok, 1st problem with the log instructions. The launcher is what is crashing.
#822 [19:18] <mattym> ikearat, Does it have a full error description?
#823 [19:18] * PuppyCraft [webchat@dyn-170-234-228.myactv.net] has joined #minecrafthelp
#824 [19:19] <ikearat> I have the Prolem Report still on my screen... what can I relay for you?
#825 [19:19] <ikearat> sorry. spelling gets crunchy when I'm stressed.
#826 [19:19] <mattym> ikearat, Follow the previous instructions and copy that info instead of the launchers log
#827 [19:20] <PuppyCraft> Hello. I am just logging into my Minecraft account after being inactive for about 2 months. Now when I log on all of my progress on all servers is just gone.
#828 [19:20] <ikearat> It's lengthly. Do I paste it here or someplace else?
#829 [19:20] <ferds> bytefence has no relation to my error. anyone else ever encounter this?
#830 [19:20] <mattym> ikearat, The instructions explain it
#831 [19:20] <mattym> ferds, Have you checked that you dont have it installed?
#832 [19:21] * Guest46646 is now known as bildramer
#833 [19:21] <ikearat> The instructions refer to a log generated by Minecraft. I can't even get the Launcher to run without crashing. The only "Crash Log" I have was generated by OS-X.
#834 [19:21] <ferds> of course i checked, i have no bytefence on my pc
#835 [19:22] <mattym> ikearat, Right, copy that instead like I said, use the rest of the instructions from there
#836 [19:22] <mattym> ??> ferds tools/hjt
#837 [19:22] <Absol> ferds: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#838 [19:22] <Absol> ferds: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#839 [19:22] <ferds> curently i fully deleted my .minecraft folder and redownloading
#840 [19:23] <ikearat> Ok. Let me take a shot at it. (and thank you for being so cool :)
#841 [19:23] <ferds> here is the crash log message: https://paste.ubuntu.com/26369359/
#842 [19:23] <PuppyCraft> Can someone please help me?
#843 [19:23] <mattym> PuppyCraft, You would need to talk to the servers about that.
#844 [19:24] <PuppyCraft> But it was all of them itsnt that something to do with my game
#845 [19:24] <mattym> PuppyCraft, No, nothing server side is related to the game itself
#846 [19:24] <PuppyCraft> Ok. Thanks
#847 [19:24] <ferds> ok a full delete and redownload of minecraft allowed for it to be fixed
#848 [19:25] <ikearat> Ok. I did the Pastebin thing.
#849 [19:25] <mattym> ikearat, We need the link to the page it made
#850 [19:25] <ferds> this problem => https://paste.ubuntu.com/26369359/ delete .minecraft in appdata folder and redownload.
#851 [19:26] * Richelle [webchat@173-80-132-99.stabcmtk01.res.dyn.suddenlink.net] has quit. (Ping timeout: 180 seconds)
#852 [19:26] <ikearat> https://paste.ubuntu.com/26369368/
#853 [19:26] <ferds> mattym thank you
#854 [19:27] <ikearat> I like that Pastebin thing. what is considered abuse when using it?
#855 [19:27] <ferds> now time to mod XD
#856 [19:27] * ferds [webchat@pool-72-79-163-43.sctnpa.east.verizon.net] has quit. (Quit: Web client closed)
#857 [19:28] * bluedanoob [webchat@pool-173-61-191-116.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#858 [19:28] <mattym> ikearat, Can you check to see if your Mac has any updates that need to be done.
#859 [19:29] <bluedanoob> hey hey! i've been trying to guess my account's email address having not logged in for years and years. i think i've narrowed it down to a now-defunct address from high school, but when i try to change my wemail address, it says "Error! Request denied. To get help with changing your e-mail address visit our Support Center." i've submitted a ticket, but if there's a faster solution I'd love to know. thank you!
#860 [19:30] <ikearat> Ouch. If I update this version beyond where it is I lose the use of two ($$$) programs which I would rather not have to re-purchase. As sad as this sounds, those damned programs "outweigh" Minecraft and therefore, no OS updates. (not 'till I get a better job)
#861 [19:30] * Bennyu [webchat@d66-222-234-134.abhsia.telus.net] has joined #minecrafthelp
#862 [19:30] <mattym> ikearat, Yeah, the error its running into seems to be OS sided from the report.
#863 [19:31] <ikearat> So, Mojang/Microsoft is forcing me to go spend money. I loved Minecraft but it's not winning this compitition :/
#864 [19:31] <mattym> bluedanoob, If you get that message, you need to wait on their reply to the ticket
#865 [19:32] <bluedanoob> god, really? it's gonna be, like, weeks
#866 [19:32] <ikearat> Is there any way to re-install the older version(s) and go on playing using the old servers?
#867 [19:32] <bluedanoob> i'm a millennial! i don't have the attention span
#868 [19:32] <bluedanoob> do they have a phone number?
#869 [19:32] <ikearat> blue, they responded way ahead of their posted schedule.
#870 [19:32] <Bennyu> Can somone help? when I try to open m the mc launcher it gives me a white/black screen I have been told to change the resolution but I don't know how.
#871 [19:33] <mattym> ikearat, You can try using the legacy launcher, see the Mac version listed at minecraft.net/download/alternative
#872 [19:33] <mattym> bluedanoob, They do not.
#873 [19:33] <bluedanoob> ah beans
#874 [19:33] <bluedanoob> thank you for the help!
#875 [19:33] <mattym> ??> Bennyu win/dxdiag
#876 [19:33] <Absol> Bennyu: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#877 [19:33] <ikearat> Tried that. It loads the same piece of software as the link on the Download page at Minecraft.net
#878 [19:34] <mattym> ikearat, Based on your OS version the main download should be giving the the version 2 launcher. the alternate one should be the older one
#879 [19:34] * Richelle [webchat@173-80-132-99.stabcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#880 [19:35] <mattym> ikearat, Remove any minecraft file you currently have in the Applications folder, then try using the legacy version
#881 [19:35] <Richelle> It is working now, thank you! It is my kid's laptop and i guess he must have had a bunch of junk on it
#882 [19:36] <ikearat> I can give it another try but I have been following every link to Launcher versions I can find and all of them complete downloading, I drag the "new" Minecraft to my Applications Folder, say "yes" to replace and when that program is launched, it downloads anothr 120-something megs of stuff and crashes. I have s-heet for DSL and it takes me 20 minutes every time. :/
#883 [19:38] * Bennyu [webchat@d66-222-234-134.abhsia.telus.net] has quit. (Quit: Web client closed)
#884 [19:39] <ikearat> I will go use Appcleaner to get rid of Minecraft and Finder to search-n-erase all the other folders and junk. Then I will try the Legacy (if I can find it) again. Thanks for the help and if you have the ear of someone at Mojang/Microsoft tell them that a user from so far back Minecraft was an unknown has been kicked to the curb by their version of progress. Thank you mattyn :)
#885 [19:45] <ikearat> I "found" a disk image of Minecraft dated from 2015 and "installed" the version of Minecraft from it. The first thing it did was to go and download an update. How do I stop that process?
#886 [19:46] <mattym> ikearat, There wouldnt be a way.
#887 [19:46] <mattym> ikearat, The only thing you can do is the most up to date launcher, or the most up to date legacy version
#888 [19:46] <ikearat> So even Lagacy versions are goiing to push a download and I'm back at the same dead end.
#889 [19:47] <Bruzong> IS account migrate broken right now?
#890 [19:48] <mattym> Bruzong, Shouldn't be.
#891 [19:48] <Bruzong> Whenever I try to do it, it gets stuck on checking account status
#892 [19:48] <Bruzong> I left it alone for about 3 hours and it was still stuck on that
#893 [19:49] <mattym> Bruzong, What is your ingame playername?
#894 [19:49] * Susan [webchat@ip98-182-48-204.ri.ri.cox.net] has joined #minecrafthelp
#895 [19:49] <Bruzong> So the thing is MY ingame player name is Bruzong, however I have a second account for my friend that I want to transfer.
#896 [19:49] <Bruzong> Its name is scoob_doob
#897 [19:50] <Bruzong> I got a realms server and me and my friend were playing with him on scoob_doob, but you need a mojang account so Im trying to turn scoob_doob into one
#898 [19:50] * TAHRELL [webchat@pool-74-107-123-162.bltmmd.fios.verizon.net] has joined #minecrafthelp
#899 [19:50] <Susan> Hi my game keeps crashing and im not quite sure why
#900 [19:51] <mattym> Bruzong, You may need to contact Mojang support to do it if it keeps getting stuck.
#901 [19:51] <mattym> ??> Bruzong account/send-email
#902 [19:51] <Absol> Bruzong: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#903 [19:51] <Absol> Bruzong: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#904 [19:51] <Bruzong> Alright, I already sent them an email.
#905 [19:51] <Bruzong> Thought I'd check to see if anybody else is having this problem
#906 [19:51] <mattym> ??> Susan launcher/log
#907 [19:51] <Absol> Susan: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#908 [19:53] <Bruzong> mattym would it do this if I got the email wrong? I have to try a few different oens because the account is very old
#909 [19:54] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#910 [19:54] <mattym> Bruzong, It the email was wrong, it should just say so.
#911 [19:54] * Susan [webchat@ip98-182-48-204.ri.ri.cox.net] has quit. (Quit: Web client closed)
#912 [19:54] <Bruzong> Yeah alright it just says the checking account status still. Thanks for your help
#913 [19:55] <mattym> Bruzong, There are occasionally unmigrated accounts that will run into an issue only Mojang can manually resolve.
#914 [19:56] <ikearat> update: Found my original v1.0 Minecraft package. It won't even let me log in.
#915 [19:56] <mattym> ikearat, Yeah, the servers the old launchers used for login basically no longer exist
#916 [19:58] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has quit. (Ping timeout: 194 seconds)
#917 [20:02] <ikearat> Any idea how to get the Minecraft.net site to offer the Legacy version?
#918 [20:03] <mattym> ikearat, The one marked legacy at minecraft.net/download/alternative will be the oldest still working one
#919 [20:04] * Colin [webchat@cpe-172-116-51-149.socal.res.rr.com] has joined #minecrafthelp
#920 [20:04] <ikearat> Thank you for that. I was not going to be able to find that using their web interface.
#921 [20:05] <ikearat> It's downloading now.
#922 [20:05] <Colin> hello
#923 [20:05] <Colin> i can not launch minecraft
#924 [20:05] <Colin> and many other games
#925 [20:05] * wetdog3364 [webchat@64.213.217.233] has joined #minecrafthelp
#926 [20:06] <Colin> because of Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#927 [20:06] * wetdog3364 [webchat@64.213.217.233] has quit. (Client Quit)
#928 [20:06] * Colin [webchat@cpe-172-116-51-149.socal.res.rr.com] has quit. (Client Quit)
#929 [20:06] <mattym> ??> Colin win/dxdiag
#930 [20:06] <Absol> Colin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#931 [20:08] <ikearat> Legacy is downloading a bunch of stuff... I'm already old so I'm going to use my skill-of-geezer to sit here and wait. :)
#932 [20:10] <ikearat> Heh, the Launcher is advertizing the "Javaless" Launcher in red at the top. I wouder if they know it doesn't work?
#933 [20:10] * olvalbananaburger [webchat@24-207-169-135.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#934 [20:11] <mattym> It works, your PC just has an issue.
#935 [20:11] * olvalbananaburger [webchat@24-207-169-135.dhcp.stls.mo.charter.com] has quit. (Client Quit)
#936 [20:13] <ikearat> Yes. Quite correct. My PC thinks it's an Apple iMac.
#937 [20:14] <ikearat> My download is about 25% done :)
#938 [20:14] <ikearat> I really have a bad Internet service.
#939 [20:15] <ikearat> I'm no fan of wintel and went to osx when I no longer had to support Windows 2000 Server. About 13 years ago now. I am becomming no fan of Apple these days as well.
#940 [20:17] <mattym> Apple's have all been Intel based for a long time now
#941 [20:18] <ikearat> Yes. This machine is an Intel Core i7 3.4GHz with 20GB of system memory and a 500GB SSD.
#942 [20:20] <ikearat> Minecraft (when it was working) ran at 120 frames per second and was only that slow 'cuz I set the max frame rate at 120.
#943 [20:22] <ikearat> I should try making a bootable USB drive and loading a modern version of osx on it for running minecraft exclusivly. (why didn't think of this earioer? <stupid user I am>)
#944 [20:23] <mattym> Once you get it working again either cap it to 60 or enable vsync. You will get more issues trying to have it churn out more than the monitor can display.
#945 [20:25] <ikearat> Good recomendations. I wondered if letting it run fast would cause issues. I arrived at the 120 rate assuming with that setting there was no way I was going to see any stutter.
#946 [20:26] <mattym> Normally you wouldn't but you are making about double what the monitor would actually show.
#947 [20:27] <mattym> If for any reason it decided to drop them unevenly, you would see issues
#948 [20:27] <ikearat> I was just now trying to find the refresh rate for this display.
#949 [20:27] <mattym> Is it the one built into the PC?
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#951 [20:29] <mattym> Cause based on the age of the OS, I doubt they had anything over 60 at the time.
#952 [20:29] <URIEL> URIEL
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#954 [20:30] <ikearat> I think I know why many people join/quit like that. The interface does not clearly direct you to the input area.
#955 [20:31] <ikearat> Yes. 27" Mid 2011 I think.
#956 [20:31] <mattym> It's in the same place 90% of other chat programs have it.
#957 [20:32] <ikearat> AND that assumes people looking for help use chat at all.
#958 [20:33] <ikearat> Yes, but it's unmarked, has no cursor underline or block and is exactly the same color as the main window.
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#960 [20:34] <mattym> Well if they can't figure that out, chances are they are beyond our help.
#961 [20:35] <ikearat> Evil, funny but evil }:)
#962 [20:36] <ikearat> You helped me didn't you? Those other people gotta be more clued than I am... remember, I'm old :)
#963 [20:39] <mattym> Believe it or not, younger people don't really understand computers or the internet. Everything's been too simplified an no one learns the fundamentals anymore.
#964 [20:40] <ikearat> I agree with that. Computer building and configuration should be a class requirement in elementry school.
#965 [20:41] <mattym> I blame it more on the fact that most first experiences now happen on the very closed mobile devices now
#966 [20:42] <ikearat> If you say no, I will not go away mad. BUT I will go look and see if any new stuff is happining on Picarto.
#967 [20:42] <ikearat> The Legacy launcher is crashing when "Play" is clicked... want to tackle this or an I facing a lost cause?
#968 [20:43] <mattym> Mac message again or the launcher crash message
#969 [20:43] <ikearat> Launcher log shows a crash.
#970 [20:43] <mattym> Can you get the pastebin
#971 [20:44] <ikearat> one moment...
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#973 [20:44] <ikearat> Don't get me started on cell phones. Those damned things are making a hash of society and "normal" ways of thinking... no one knows anything, they just snap-out their phone and say "wait, let me google that".
#974 [20:46] <ikearat> https://paste.ubuntu.com/26369629/ and the log shows too much personal information :/
#975 [20:47] <mattym> Ok now that's got an easy fix.
#976 [20:47] <mattym> Do you know if you have the latest version of Java 8 installed?
#977 [20:48] <ikearat> Let me see if I can get this mac to cough-up that little tidbit.
#978 [20:49] <mattym> Should be as simple as typing java -version into the terminal app
#979 [20:50] <ikearat> java -version java version "1.6.0_65" Java(TM) SE Runtime Environment (build 1.6.0_65-b14-462-11M4609) Java HotSpot(TM) 64-Bit Server VM (build 20.65-b04-462, mixed mode)
#980 [20:50] <ikearat> That returns an almost comical result...
#981 [20:51] <mattym> ??> ikearat java/1.8
#982 [20:51] <Absol> ikearat: You can get Java 8 for almost any platfom here: http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#983 [20:52] <mattym> Grab the Mac version from there and install it.
#984 [20:52] <mattym> While that's going on we need to edit a launcher setting.
#985 [20:53] <mattym> Open the launcher and hit the edit profile button. Find the box labeled Java Executable and copy what it says to here. If it starts with a / you will need to quote it or type something before
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#987 [20:56] <ikearat> here's what I found /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/bin/java
#988 [20:56] <mattym> Replace that with this: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
#989 [20:56] <ikearat> The new java download is about 25% done.
#990 [20:56] <mattym> Then save it.
#991 [20:56] <mattym> Don't try to run it till you have completed the java install
#992 [20:58] <ikearat> To;d you I was old :)
#993 [20:59] <ikearat> Ok. It'll be a few more minutes. Can I entertain you with stories of installing a whopping 10meg drive back in the early days of the ibm pc? :)
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#995 [21:00] <mattym> Ha, I probably had similar.
#996 [21:01] <ikearat> "Kusanagi" is the name of the main character in Ghost In The Shell. :)
#997 [21:01] <mattym> Believe so
#998 [21:02] <ikearat> Motoko Kusanagi (GITS fan, sorry :)
#999 [21:03] <ikearat> This file is downloading at 125kbps.
#1000 [21:03] <ikearat> sorry, KB/ps
#1001 [21:06] <mattym> Kb/s
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#1004 [21:09] <Guest19756> i forgot my email when i had a minecraft.net account what do i do to find it
#1005 [21:09] <ikearat> mattym It looks like I will need to restart this machine to complete the Java update. the Terminal still shows the old version.
#1006 [21:10] <mattym> Ok. You saved the launcher setting right?
#1007 [21:10] <mattym> Maybe copy it to a text file as well just in case
#1008 [21:11] <ikearat> Yes. And I'm about to bookmark a mess of these browser tabs as well.
#1009 [21:12] <ikearat> Also, it seems 120 was the refresh rate for this monitor (mid 2011 27")
#1010 [21:12] <mattym> Mac specs page didn't list anything so who knows
#1011 [21:12] <mattym> Mac specs page didn't list anything so who knows
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#1015 [21:51] <ikearat> mattym It's working ! Thank you very much!
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#1021 [22:05] <LORDSONN> Hi, I bought a gift code and I scracht it wrongly
#1022 [22:05] <LORDSONN> I cannot see the numbers
#1023 [22:05] <LORDSONN> What can I do?
#1024 [22:06] <thgilfodrol> ??> LORDSONN account/send-email
#1025 [22:06] <Absol> LORDSONN: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1026 [22:06] <Absol> LORDSONN: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#1028 [22:06] <thgilfodrol> LORDSONN: best bet is to contact mojang support via the instructions above
#1029 [22:07] * payonel is now known as Guest37184
#1030 [22:07] <thgilfodrol> LORDSONN: send them a picture of the card if you can as proof, via a non-public link to something like imgur or google drive
#1031 [22:07] <thgilfodrol> LORDSONN: they'd be the only ones who'd be able to help you, unfortunately
#1032 [22:08] <LORDSONN> Ok ill do it, thanks you
#1033 [22:09] <thgilfodrol> LORDSONN: no problem, good luck
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