#MinecraftHelp > 2018-01-13
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#9 [01:09] <ThomasD> Mornings! Anyone having a problem with an error in downloading ca_es.lang file? Getting this error UNKNOWN/-130 (On mac osX 10.12.6)
#10 [01:09] <mattym> ThomasD, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#11 [01:10] <ThomasD> Yes in my browser we have adblock plus installed, but not on a systemwide basis, only in safari.
#12 [01:10] <mattym> ThomasD, Can you go into the Applications folder, right click the Minecraft app and select Open.
#13 [01:12] <ThomasD> Yes, that opens the Minecraft launcher. When we press play, it tries to download the ca_es.lang file and it tries for a minute or two, and then fails
#14 [01:12] <mattym> ThomasD, Did you try it that way and still get the error?
#15 [01:13] <ThomasD> jus a sec, it still tries to download the file, now with the firewall disabled, still gets the error.
#16 [01:14] <mattym> ThomasD, Remove that app completely from the applications folder, and redownload it from minecraft.net with the firewall off
#17 [01:16] <ThomasD> downloading new version now, will try in a sec...
#18 [01:23] <ThomasD> Nope still the same issue...
#19 [01:24] <mattym> ThomasD, Can you click the more info button and copy the full error message it gives you
#20 [01:24] <ThomasD> Navn: ca_es.lang URL-Adresse: http://resources.download.minecraft.net/ad/ad48d9b75d0da9b817633775ae03bb733b479519 Fejldetaljer: UNKNOWN/-130 Filnavn på disk: ad48d9b75d0da9b817633775ae03bb733b479519 Sti: /Users/drengene/Library/Application Support/minecraft/assets/objects/ad/ad48d9b75d0da9b817633775ae03bb733b479519 Findes: false
#21 [01:25] <mattym> ThomasD, You absolutely sure there is no system wide ad-blocker?
#22 [01:26] <ThomasD> Theonly ad-clocker I have is in Safari, the Adblock plus plug-in, no parental controls activated for this user
#23 [01:27] <mattym> ThomasD, You will need to try using the legacy launcher, download the Mac version from minecraft.net/download/alternative
#24 [01:29] <ThomasD> The funny thing is that it has been doing this a couple of weeks now, but sometimes it goes through the download phase and starts, but after a looooong time..
#25 [01:30] <mattym> ThomasD, Yeah unfortunately we haven't quite run down exactly what causes that on Macs
#26 [01:30] <ThomasD> and it has worked beautifully a long time, and we haven't changed any permissions or anything else, so it is quite weird.
#27 [01:34] <ThomasD> Now I have opened the old launcher, reset the credentials, and now gets the info that my version of java is old and that we should run the new launcher that doesn't require java :)
#28 [01:34] <mattym> ThomasD, Yeah just ignore that
#29 [01:35] <ThomasD> Doesn't work when I press play... keeps coming back to the old java page with this error string:
#30 [01:35] <ThomasD> Exception in thread "main" java.lang.UnsupportedClassVersionError: net/minecraft/client/main/Main : Unsupported major.minor version 52.0 at java.lang.ClassLoader.defineClass1(Native Method) at java.lang.ClassLoader.defineClassCond(ClassLoader.java:637) at java.lang.ClassLoader.defineClass(ClassLoader.java:621) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:141) at java.net.URLClassLoader.defineClass(
#31 [01:36] <mattym> Do you know if you have a current version of Java installed?
#32 [01:36] <ThomasD> nope will check.
#33 [01:39] <ThomasD> Just updated to the last version of java for mac, still gets the error (after reopening the launcher)
#34 [01:39] <ThomasD> Exception in thread "main" java.lang.UnsupportedClassVersionError: net/minecraft/client/main/Main : Unsupported major.minor version 52.0 at java.lang.ClassLoader.defineClass1(Native Method) at java.lang.ClassLoader.defineClassCond(ClassLoader.java:637) at java.lang.ClassLoader.defineClass(ClassLoader.java:621) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:141) at java.net.URLClassLoader.defineClass(
#35 [01:40] <mattym> Hit the edit profile button on the launcher
#36 [01:40] <ThomasD> yes
#37 [01:40] <mattym> Find the field for Java Executable. Replace what is there with the following: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
#38 [01:41] <mattym> Save it then try launching
#39 [01:41] <ThomasD> That did it! :)
#40 [01:41] <ThomasD> Thank you very much :) now I have a happy son again :)
#41 [01:42] <ThomasD> but still weird the non java version won't open...
#42 [01:44] <ThomasD> Thanks for your help again! will let my son play now :) have a great weekend.
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#44 [02:00] <Heydude> thi
#45 [02:00] <Heydude> help
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#51 [03:13] <insomniaforpimps> can someone help me pls
#52 [03:13] <insomniaforpimps> im getting 30 fps consistently on a pc that's worth around $1000
#53 [03:13] <insomniaforpimps> I'd normally get like 300-400
#54 [03:13] <insomniaforpimps> i don't know what the fuck is going on
#55 [03:13] <Absol> insomniaforpimps: Please keep it civil
#56 [03:13] <insomniaforpimps> and im gonna go out of my mind
#57 [03:13] <insomniaforpimps> sorry
#58 [03:13] <insomniaforpimps> lol
#59 [03:14] <insomniaforpimps> any idea ? :c
#60 [03:16] <insomniaforpimps> alright then fuck you guys too
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#66 [03:33] <Az_> Can someone help me with some technical issues?
#67 [03:49] <Az_> So basically, Minecraft is still working normally when I enter the game home screen and click into a server or world, but when I enter a server, then once I move in the world/server, my game crashes.
#68 [03:53] * kiankezotn [webchat@178-118-25-113.access.telenet.be] has joined #minecrafthelp
#69 [03:53] <kiankezotn> i can not load 1.12.2 can somewone help me
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#72 [04:04] <kjasdlfk> hi
#73 [04:04] <kjasdlfk> my problem is strange guys, on 1.7 and below I get my normal 500 ~ or so FPS
#74 [04:04] <kjasdlfk> but anything above that I can't manage to reach over 30 fps
#75 [04:05] <kjasdlfk> :(
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#78 [04:33] <Manel> I've recently used my Minecraft 10 redeem gift (had a Minecraft Java paid account) in a Microsoft account, only to realize it is the wrong one. Is there a possible way to transfer the game license to another Microsoft Account?
#79 [04:34] <Tryhardnoob> Hi, I have played minecraft for a few years now, and I upgraded my pc recently. I also formatted my HDD so I guess you could say it is a new pc. So today I felt like playing minecraft FTB again. But it showed a white screen after loading the world. I restarted the game a few times but it kept happening. I thought maybe it was the modpack, so I download the vanilla game and started it. After loading the world the screen went black in th
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#89 [05:19] <FreezerMoosh> Hay
#90 [05:19] <FreezerMoosh> Can someone help me
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#97 [05:30] <king> http://prntscr.com/hzulh0 ples help and speak arbec
#98 [05:51] * IISWEEKYNGFXII [webchat@37.238.30.58] has joined #minecrafthelp
#99 [05:52] <IISWEEKYNGFXII> i forget my email and i want to change the Security Questions
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#101 [06:00] * helppls [webchat@host227-133.customer.mediateknik.net] has joined #minecrafthelp
#102 [06:02] <helppls> Ok so I have a problem with importing my old minecraft account into my mojang account so i can play on realms
#103 [06:02] <helppls> I have the right email, the right name, the right password...
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#105 [06:05] <helppls> Hi
#106 [06:06] <helppls> I would like to get help because i cant import my minecraft account to my mojang account so i can play on realms
#107 [06:07] <John> I am trying to install and it stops as it Failed to download file. cs_cz.lang
#108 [06:08] <John> I have searched for solution and tried all I found. Still gets stuck at Failed to download file. cs_cz.lang
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#111 [07:11] * pjh89 [webchat@p2E5AF598.dip0.t-ipconnect.de] has joined #minecrafthelp
#112 [07:13] <pjh89> Hello, i have a problem with my account. my password is not correct, i change my password but the new password is also incorrect...
#113 [07:16] <Corvus> ??> pjh89 login/throttle
#114 [07:16] <Absol> pjh89: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#115 [07:16] <Absol> pjh89: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
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#117 [07:17] <Nagirn> hi
#118 [07:18] <pjh89> ok, thank you guys!
#119 [07:18] <Nagirn> i need help
#120 [07:18] <Nagirn> i just bought minecraft this morning it says error please verify your credit card somethnig
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#126 [07:40] <Abimation> My Launcher Won't download the new Release 1.12.2
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#129 [07:44] <Fedde2001> Hey, can someone help a dutch guy with problems during loading and starting the game ? :)
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#135 [08:17] <CJD> Hi, I have an issue to change my Email.. I used IncrediMail for my Mojang & MC account, and I tried to log into the IncrediMail accout in the computer, but I couldn't. And the IncrediMail accout is in my old computer which I can't use now. I want to change the Email as I said before but I don't remember my security question's answers. What can I do?
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#137 [08:18] <CJD> Anyone?
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#141 [08:21] <Andrio> ??> CJD account/send-email
#142 [08:21] <Absol> CJD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#143 [08:21] <Absol> CJD: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#144 [08:21] <CJD> Thanks.
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#150 [08:44] <Gato> Hola necesito ayuda
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#156 [09:01] <Twohundredsixty> I am trying to login into the mojang site but I do not remember my security questions and I can not acces the email that is linked with the account, can anyone help me with this?
#157 [09:01] <GreyVulpine> Twohundredsixty - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#160 [09:02] <Novemberain> hello
#161 [09:02] <Novemberain> having a problem when launching minecraft on win7:
#162 [09:02] <Novemberain> Impossible de localiser l'environnement d'exécution Java. Détails de l'erreur : Le chemin d�acc�s sp�cifi� est introuvable Nom du fichier sur le disque : javaw.exe Chemin d'accès : C:/Program Files (x86)\Java\jre1.8.0_111\bin\javaw.exe Existe : false
#163 [09:03] <GreyVulpine> Launch minecraft, go to the launch options, turn off the checkbox for the java exectuable
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#165 [09:03] <Novemberain> ok thx I'm gonna try this now
#166 [09:04] <Acinq> I lost access to one of my minecraft accounts and I cant even find out what mojang account its listed to
#167 [09:04] <GreyVulpine> Acinq - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#168 [09:04] <Acinq> ok thanks
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#171 [09:08] <chiglia> my pc says it can not find the JRE
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#177 [09:21] <borr> guys does any1 know how to change your mail account to a different when the mail account that i had minev´craft account has been removed?
#178 [09:22] <borr> pls help
#179 [09:22] <GreyVulpine> borr - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#180 [09:22] <GreyVulpine> borr - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#184 [09:42] <jackalex25> hi, i think my account was hacked and cant recover it as i think the email was changed
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#188 [09:54] <kyronotoro> i am trying to launch minecraft 1.7.10 to play pixelmon but it won't let me?
#189 [09:55] <kyronotoro> can you help
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#196 [10:06] <Guest39324> hello?
#197 [10:06] <Guest39324> i cant login to minecraft
#198 [10:06] <Guest39324> what do i do?
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#209 [10:31] <HuGz0r> Hello?
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#211 [10:33] <HuGz0r> I cant migrate my old Minecraft account (bought 2015)
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#215 [10:43] <ForeverNichole21> minecraft always says not resopding and when i press the X it say Java {TM} binary platform is not responding
#216 [10:43] <ForeverNichole21> can you please tell me how to fix this?
#217 [10:44] <ForeverNichole21> i mean it say Java{TM} Platform SE binary is not responding
#218 [10:45] <ForeverNichole21> please help me
#219 [10:45] <ForeverNichole21> Techguns-Mod-1.7.10.jar
#220 [10:45] <ForeverNichole21> minecraft always says not resopding and when i press the X it say
#221 [10:45] <ForeverNichole21> Java{TM} Platform SE binary is not responding
#222 [10:46] <ForeverNichole21> please help me
#223 [10:46] <ForeverNichole21> can you please tell me how to fix this?
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#231 [11:38] * Gingerkidd07 [webchat@95-44-176-197-dynamic.agg1.srd.blp-srl.eircom.net] has joined #minecrafthelp
#232 [11:38] <Gingerkidd07> i bought the full game and its not showinmg up on my account
#233 [11:40] * brunnovinicius [webchat@177.221.246.52] has joined #minecrafthelp
#234 [11:40] <brunnovinicius> hello
#235 [11:41] <brunnovinicius> i have a problem in creatinga and login a account
#236 [11:43] <brunnovinicius> i trying to create an account and apear a ;Automatic Login Failed . try to connect manual in this link; but im go to manual login but apper
#237 [11:43] <brunnovinicius> apear
#238 [11:44] <brunnovinicius> other error message
#239 [11:46] <brunnovinicius> this is the error message
#240 [11:46] <brunnovinicius> OOPS. An error has prevented processing. try again
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#242 [12:08] * farticusKnight [webchat@c-73-64-33-160.hsd1.pa.comcast.net] has joined #minecrafthelp
#243 [12:10] <farticusKnight> Hey can anyone help me out. On my new MacBook when I launch the game from the launcher I keep getting the error "Failed to Download file. hit3.ogg" No where on the internet i've found has helped
#244 [12:13] * Lukas [webchat@99.197.38.177] has joined #minecrafthelp
#245 [12:14] <Lukas> I can no longer shift click items in my inventory, nor can I pick up an item by left clicking on it. I can only drag the items around in my inventory.
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#249 [12:37] <farticusKnight> Hey can anyone help me out. On my new MacBook when I launch the game from the launcher I keep getting the error "Failed to Download file. hit3.ogg" No where on the internet i've found has helped
#250 [12:37] * minecraft59845 [webchat@cpe-69-207-153-60.rochester.res.rr.com] has joined #minecrafthelp
#251 [12:40] * kajukass13 [webchat@ti0111a400-0859.bb.online.no] has joined #minecrafthelp
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#253 [12:47] <farticusKnight> Hey can anyone help me out. On my new MacBook when I launch the game from the launcher I keep getting the error "Failed to Download file. hit3.ogg" No where on the internet i've found has helped
#254 [12:49] * ItsFrenco [webchat@host98-111-dynamic.9-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#255 [12:49] <ItsFrenco> hello
#256 [12:50] * ItsFrenco [webchat@host98-111-dynamic.9-87-r.retail.telecomitalia.it] has quit. (Client Quit)
#257 [12:54] * gem [webchat@cpc1-nott20-2-0-cust1354.12-2.cable.virginm.net] has joined #minecrafthelp
#258 [12:54] <gem> hi, i'm trying to migrate my premium account to a mojang account but i can't remember what username i used.
#259 [12:55] <gem> how do i find out my username or get a reminder
#260 [12:59] * xCheesyBurrito [webchat@c-98-216-12-216.hsd1.ma.comcast.net] has joined #minecrafthelp
#261 [12:59] <xCheesyBurrito> I can't login to my account
#262 [13:00] <xCheesyBurrito> I requested a password reset and it didn't send it to my email
#263 [13:01] * xCheesyBurrito [webchat@c-98-216-12-216.hsd1.ma.comcast.net] has quit. (Client Quit)
#264 [13:14] * J03l [webchat@host217-42-225-87.range217-42.btcentralplus.com] has joined #minecrafthelp
#265 [13:15] <J03l> when i try to launch i get a "Unable to locate the Java runtime." ?
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#282 [13:40] * bronycool6 [webchat@47.137.99.21] has joined #minecrafthelp
#283 [13:40] <bronycool6> as soon as my game loads, i get a game crash error
#284 [13:41] * biel [webchat@179.209.169.230] has joined #minecrafthelp
#285 [13:41] <biel> gab
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#292 [14:28] * Apielo [webchat@107-134-252-219.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#293 [14:31] * Jason [webchat@188.247.76.127] has joined #minecrafthelp
#294 [14:32] <Jason> Hello
#295 [14:32] * richhammond [webchat@c-73-144-125-128.hsd1.mi.comcast.net] has joined #minecrafthelp
#296 [14:32] <richhammond> I have forge, optifine, and my shader all installed correctly in the right folders, but when I apply the shader, nothing changes.
#297 [14:33] <richhammond> Why does it not do anything?
#298 [14:33] <richhammond> Running 1.12.2, all latest versions
#299 [14:33] * NightRaidMX91 [webchat@c-73-193-68-50.hsd1.wa.comcast.net] has joined #minecrafthelp
#300 [14:33] <mattym> ??> richhammond mods
#301 [14:33] <Absol> richhammond: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#302 [14:33] <Jason> i have a problem logging into my account one day i tried logging in and it said invalid username or password and i tried resetting my password it doesnt send me any email.
#303 [14:34] <mattym> ??> Jason account/send-email
#304 [14:34] * richhammond [webchat@c-73-144-125-128.hsd1.mi.comcast.net] has quit. (Client Quit)
#305 [14:34] <Absol> Jason: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#306 [14:34] <Absol> Jason: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#307 [14:35] <NightRaidMX91> i have an issue with the pixel format not loading
#308 [14:35] * Jason [webchat@188.247.76.127] has quit. (Client Quit)
#309 [14:35] <mattym> ??> NightRaidMX91 win/dxdiag
#310 [14:35] <Absol> NightRaidMX91: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#311 [14:35] <NightRaidMX91> i did that and it said its not for windows 10
#312 [14:36] <mattym> NightRaidMX91, We need the report you generated
#313 [14:37] <NightRaidMX91> https://paste.ubuntu.com/26380373/
#314 [14:38] <mattym> NightRaidMX91, Your computer doesn't meet the minimum requirements for the game.
#315 [14:50] * Bob [webchat@104.254.93.194] has joined #minecrafthelp
#316 [14:53] <Bob> Hi, I am unable to log in the game (java windows) or the web Mojang. It says invalid username or password. I have reset my password many times and still unable to log in, even after a couple hours of waiting. What should I do?
#317 [14:53] <payonel> is hijackthis still recommended for checking for things potentially blocking java, on win10
#318 [14:53] <mattym> payonel, Blocking in what way?
#319 [14:53] <mattym> ??> Bob login/throttle
#320 [14:54] <payonel> timeout in connecting to server
#321 [14:54] <Absol> Bob: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#322 [14:54] <Absol> Bob: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#323 [14:54] <mattym> payonel, Worth a check, but thats usually just a network issue between the client and host
#324 [14:54] <payonel> two machines same home, one works other doesnt. pre-existing instalation had worked previously, now times out connecting
#325 [14:55] <mattym> Firewall change?
#326 [14:55] <payonel> tried disabling
#327 [14:55] <Bob> Thanks, will reset and try again in 1 hour. Could there be interference from a VPN?
#328 [14:55] <mattym> Bob, Yes
#329 [14:55] * DustinfromST [webchat@24-177-160-53.dhcp.mrqt.mi.charter.com] has joined #minecrafthelp
#330 [14:56] <DustinfromST> why does my game keep crashing
#331 [14:56] <mattym> ??> DustinfromST launcher/log
#332 [14:56] <Absol> DustinfromST: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#333 [15:00] * Panos [webchat@athedsl-317875.home.otenet.gr] has joined #minecrafthelp
#334 [15:01] <Bob> Disabled the VPN and got in right away.
#335 [15:03] * Panos [webchat@athedsl-317875.home.otenet.gr] has quit. (Client Quit)
#336 [15:04] * kayky [webchat@179.189.252.2] has joined #minecrafthelp
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#338 [15:06] * XGUGAGU [webchat@189-46-6-215.dsl.telesp.net.br] has joined #minecrafthelp
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#340 [15:07] * namje [webchat@cpc1-chwo9-2-0-cust480.19-1.cable.virginm.net] has joined #minecrafthelp
#341 [15:07] <namje> When I try to load minecraft, my screen turns green and begins to glitch, can I fix this?
#342 [15:09] <mattym> namje, The whole screen or just the Minecraft window?
#343 [15:09] <namje> just the minecraft window, I can change programs and they work fine.
#344 [15:10] <mattym> ??> namje win/dxdiag
#345 [15:10] <Absol> namje: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#346 [15:12] <namje> I'm not sure what to do with this, https://paste.ubuntu.com/26380572/
#347 [15:12] <payonel> mattym: is there still a support test server? is it running 1.12.2 ?
#348 [15:13] <mattym> payonel, Yeah, i think its up to date, mctest.ae97.net
#349 [15:13] <payonel> thank you
#350 [15:13] <payonel> its on 1.12.1
#351 [15:13] <payonel> but we can test that
#352 [15:14] <mattym> ??> namje win/reinst
#353 [15:14] <Absol> namje: You may need to reinstall the locally installed files that Minecraft puts into place.
#354 [15:14] <Absol> namje: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#355 [15:14] <namje> delete all, except from the saves folder? is that correct?
#356 [15:14] <mattym> namje, Yes
#357 [15:15] * Bob [webchat@104.254.93.194] has quit. (Ping timeout: 180 seconds)
#358 [15:15] <namje> I will give it ago, thankyou
#359 [15:15] <payonel> mattym: hmm...so firewall is off, we can connect to mctest. it seems this specific host is blocked
#360 [15:16] <mattym> Did you check the HJT report?
#361 [15:16] <payonel> i did not see any anti virus in hjt
#362 [15:16] <payonel> i can share the report, sec
#363 [15:17] * xCheesyBurrito [webchat@c-98-216-12-216.hsd1.ma.comcast.net] has joined #minecrafthelp
#364 [15:17] <xCheesyBurrito> hello
#365 [15:17] <xCheesyBurrito> I am encountering an issue with logging in to my Minecraft account
#366 [15:17] <xCheesyBurrito> I also can't log in to mojang
#367 [15:17] <mattym> xCheesyBurrito, What happens when you try?
#368 [15:18] <payonel> mattym: i'll recreate the report and pastebin it
#369 [15:18] <xCheesyBurrito> It says my what I enter is invalid when I enter the valid email and password
#370 [15:18] <xCheesyBurrito> And when i try to reset it I don't get the email
#371 [15:18] <mattym> xCheesyBurrito, Did you check any spam/junk folders?
#372 [15:19] <xCheesyBurrito> yes
#373 [15:19] <xCheesyBurrito> I went to the all ones
#374 [15:19] <xCheesyBurrito> the all inbox
#375 [15:19] <mattym> ??> xCheesyBurrito account/send-email
#376 [15:19] <Absol> xCheesyBurrito: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#377 [15:19] <Absol> xCheesyBurrito: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#378 [15:19] * DustinfromST [webchat@24-177-160-53.dhcp.mrqt.mi.charter.com] has quit. (Ping timeout: 180 seconds)
#379 [15:19] <payonel> mattym: https://hastebin.com/icukixubul.tex
#380 [15:21] <xCheesyBurrito> Ok I will do that
#381 [15:21] <mattym> payonel, Yeah, nothing that we specifically know to cause an issue, would usually run ad/malware scans at that point
#382 [15:27] <xCheesyBurrito> Thank you Absol I sent my email
#383 [15:29] * Apielo [webchat@107-134-252-219.lightspeed.stlsmo.sbcglobal.net] has quit. (Ping timeout: 180 seconds)
#384 [15:33] * Giaciano [webchat@c-73-1-254-219.hsd1.fl.comcast.net] has joined #minecrafthelp
#385 [15:33] <Giaciano> Can I get some help?
#386 [15:34] * Victor [webchat@189.21.165.46] has joined #minecrafthelp
#387 [15:35] <Victor> estou com problemas para executar meu jogo
#388 [15:36] <Giaciano> I need help with my launcher
#389 [15:36] <Victor> eu tambem
#390 [15:37] <Victor> failed pixel accelerator
#391 [15:38] * Victor [webchat@189.21.165.46] has quit. (Client Quit)
#392 [15:41] * Explorer01 [webchat@cpc105482-brad21-2-0-cust11.17-1.cable.virginm.net] has joined #minecrafthelp
#393 [15:41] <Explorer01> Hello
#394 [15:41] <Giaciano> Can you help me?
#395 [15:41] <Explorer01> I have a problem with my edition of Minecraft - it keeps crashing very shortly after launching the game
#396 [15:42] <Giaciano> nevermind we have the same problem
#397 [15:42] <Explorer01> https://paste.ubuntu.com/26380661/
#398 [15:42] <Explorer01> That is my list of output when I get back from the crash
#399 [15:45] <mattym> ??> Giaciano launcher/log
#400 [15:45] <Absol> Giaciano: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#401 [15:45] <mattym> Explorer01, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#402 [15:48] <Explorer01> Gotcha, will try that
#403 [15:51] <Giaciano> https://paste.ubuntu.com/26380741/
#404 [15:52] <mattym> ??> Giaciano tools/hjt
#405 [15:52] <Absol> Giaciano: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#406 [15:52] <Absol> Giaciano: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#407 [15:54] <Giaciano> https://paste.ubuntu.com/26380759/
#408 [15:55] <mattym> ??> Giaciano av/mcafee/uninstall
#409 [15:55] <Absol> Giaciano: To completely uninstall McAfee products, follow the instructions here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#410 [15:55] <mattym> ??> Giaciano av/adwcleaner
#411 [15:55] <Absol> Giaciano: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#412 [15:55] <Absol> Giaciano: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#413 [15:55] <mattym> Giaciano, Do both sets of instructions Absol wrote to you.
#414 [16:15] <payonel> mattym: holy freaking crap
#415 [16:15] <payonel> we figured it out
#416 [16:15] <payonel> mattym: all i'm going to say it etc/hosts
#417 [16:15] <payonel> is*
#418 [16:16] * payonel drops mic
#418 [16:17] <mattym> Was that entry specific to that host?
#419 [16:17] <payonel> mattym: yep
#420 [16:18] <payonel> they had added a hosts rule for that host some time ago, back when that host was having dns issues (renewing their name)
#421 [16:18] <payonel> and they forgot
#422 [16:21] <mattym> Yeah I checked to see what that was but got a blank page so didn't think it was relevant
#423 [16:45] <Giaciano> It's been almost an hour and it's still not done
#424 [16:48] * MinataMichi [webchat@76.191.77.24] has joined #minecrafthelp
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#426 [17:03] * MrCalebTodayYT [webchat@162.154.35.204] has joined #minecrafthelp
#427 [17:04] <MrCalebTodayYT> so is there any way that somebody could help me with a slow minecraft launcher. it opens and then freezes
#428 [17:07] * jason [webchat@88.241.73.63] has joined #minecrafthelp
#429 [17:08] <jason> hey I can't run the latest snapshot
#430 [17:08] * MrCalebTodayYT [webchat@162.154.35.204] has quit. (Client Quit)
#431 [17:08] <jason> It loads for a second then it freezes
#432 [17:08] * Sharkie105 [webchat@67.201.128.233] has joined #minecrafthelp
#433 [17:08] * MrCalebTodayYT [webchat@162.154.35.204] has joined #minecrafthelp
#434 [17:09] <Sharkie105> My game keeps crashing all the time
#435 [17:09] <jason> only the snapshot crashes
#436 [17:09] <MrCalebTodayYT> Whenever I open my minecraft java edition it just opens for a second and then freezes. any idea
#437 [17:09] <jason> same issue
#438 [17:09] <Sharkie105> Most of the time it's because of a "out of memory" error but this time it was different
#439 [17:10] <jason> using irc in 2k18 :^)
#440 [17:11] <Sharkie105> jason do you even know how to help?
#441 [17:11] * YeetyMcYeetster [webchat@mobile-107-77-232-224.mobile.att.net] has joined #minecrafthelp
#442 [17:12] <YeetyMcYeetster> Everytime i try to play mc i join a multiplayer server, and soon after it crashes
#443 [17:12] <Sharkie105> I have the same issue
#444 [17:12] <YeetyMcYeetster> every time
#445 [17:13] <Sharkie105> anytime i play a server, within at most 5 mins, it crashes saying "out of memory" usually, but sometimes it's different
#446 [17:13] <Sharkie105> I just need to know how to fix the memory issue and identify what the other issue is
#447 [17:13] <YeetyMcYeetster> mine doesn't say anything, but mine is usually within 5 minutes too
#448 [17:13] * jason [webchat@88.241.73.63] has quit. (Ping timeout: 180 seconds)
#449 [17:14] <Sharkie105> do you have the game output enabled? because that is where it tells me the issues
#450 [17:14] <YeetyMcYeetster> how do i check?
#451 [17:15] * JAKOB_maas [webchat@176-20-152-162-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#452 [17:15] <Sharkie105> go to settings in the launcher and then enable the first box
#453 [17:15] <Sharkie105> when you push play, a box will appear and tell you the output
#454 [17:15] <YeetyMcYeetster> ok i did that
#455 [17:16] <Sharkie105> get your game to crash and then look at the errors and/or fatals to see what the problems are
#456 [17:17] <JAKOB_maas> i have and old mincraft acondt but i cat inport it to mojang. i cant wemeber the email
#457 [17:17] <YeetyMcYeetster> ok its taking a minute to crash
#458 [17:18] <Sharkie105> you can view the output as the game is running as well
#459 [17:19] * Qsonim [webchat@178235146077.dynamic-zab-01.vectranet.pl] has joined #minecrafthelp
#460 [17:19] <Qsonim> Hi
#461 [17:20] * JAKOB_maas_ [webchat@176-20-152-162-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#462 [17:20] * JAKOB_maas [webchat@176-20-152-162-dynamic.dk.customer.tdc.net] has quit. (Ping timeout: 180 seconds)
#463 [17:20] <Qsonim> I have little problem with logging into Minecraft
#464 [17:20] <Sharkie105> no one is here to help rn, we're all just waiting
#465 [17:20] <Sharkie105> like usual
#466 [17:21] <Qsonim> KEK XD
#467 [17:21] * JAKOB_maas_ [webchat@176-20-152-162-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#468 [17:21] <Qsonim> Nc technical support
#469 [17:22] <YeetyMcYeetster> it didn't say in the output :(
#470 [17:23] <Sharkie105> there is no errors or fatals? no red backgrounded text?
#471 [17:24] * YeetyMcYeetster [webchat@mobile-107-77-232-224.mobile.att.net] has quit. (Quit: Web client closed)
#472 [17:25] * dukeofdank [webchat@ip70-177-70-225.ok.ok.cox.net] has joined #minecrafthelp
#473 [17:25] <dukeofdank> Unable to save download. he_il.lang
#474 [17:27] * Sharkie105 [webchat@67.201.128.233] has quit. (Ping timeout: 180 seconds)
#475 [17:28] <tyteen4a03> ??> dukeofdank tools/hjt
#476 [17:28] <Absol> dukeofdank: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#477 [17:28] <Absol> dukeofdank: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#478 [17:28] * dukeofdank [webchat@ip70-177-70-225.ok.ok.cox.net] has quit. (Ping timeout: 180 seconds)
#479 [17:37] * wesro11 [webchat@d173-238-17-60.home4.cgocable.net] has joined #minecrafthelp
#480 [17:37] <wesro11> hello
#481 [17:37] <tyteen4a03> hi wesro11
#482 [17:38] <wesro11> I tried starting mc 1.6.4 and got this error ERROR :( Failed to download file. legacy.json Show more details
#483 [17:38] <tyteen4a03> ??> wesro11 launcher/log
#484 [17:38] <Absol> wesro11: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#485 [17:39] <wesro11> pardon?
#486 [17:39] <tyteen4a03> wesro11: please follow the instructions on the link above ^
#487 [17:39] <wesro11> ok hold on
#488 [17:41] <wesro11> Here you go
#489 [17:41] <wesro11> https://paste.ubuntu.com/26381372/
#490 [17:42] <tyteen4a03> ??> wesro11 mods
#491 [17:42] <Absol> wesro11: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
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#493 [17:42] <wesro11> I don't think it'd modded
#494 [17:42] <wesro11> oh nvm
#495 [17:42] <tyteen4a03> wesro11: Line 12: Minecraft client 1.6.4-Forge9.11.1.1345 is ready to start.
#496 [17:42] <wesro11> yeah
#497 [17:43] <wesro11> ok
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#499 [17:56] * helpme [webchat@46.246.1.192] has joined #minecrafthelp
#500 [17:59] <helpme> i can't login to minecraft even though i have just reset my password and am sure it is the correct one, i have tried waiting 30 minutes and trying again. would appreciate any help!
#501 [18:02] * Lilynh [webchat@174-083-016-037.dhcp.chtrptr.net] has joined #minecrafthelp
#502 [18:07] * Bogey [webchat@cpe-45-49-129-133.socal.res.rr.com] has joined #minecrafthelp
#503 [18:08] <Bogey> Forge is not working since the new starting page. How can you play with mods
#504 [18:11] * delgo43 [webchat@173-18-231-32.client.mchsi.com] has joined #minecrafthelp
#505 [18:11] <delgo43> hello
#506 [18:11] <Lilynh> My minecraft is very lagging even in just playing vanilla, and I can't go any higher than 1.7.10 because if I do it not only affects my minecraft it also affects my computer pretty badly
#507 [18:12] <Bogey> I am doing 1.7.10. I also have a really good computer
#508 [18:13] <delgo43> my game keeps getting The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#509 [18:13] <tyteen4a03> ??> delgo43 win/dxdiag
#510 [18:13] <Absol> delgo43: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#511 [18:13] <tyteen4a03> ??> Bogey mods
#512 [18:13] <Absol> Bogey: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#513 [18:13] <tyteen4a03> ??> Lilynh win/dxdiag
#514 [18:13] <Absol> Lilynh: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#515 [18:14] <Bogey> I am Upset now
#516 [18:15] <Bogey> I will never tell my friends to use this now
#517 [18:15] <Bogey> I will never tell my friends to use this now
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#519 [18:17] <Lilynh> https://paste.ubuntu.com/26381522/
#520 [18:18] <tyteen4a03> Lilynh: yeah your computer's not really designed for gaming
#521 [18:18] <tyteen4a03> Lilynh: OptiFine may improve performance for you, but it's a mod and we don't support mods
#522 [18:18] * rob [webchat@host81-146-8-71.range81-146.btcentralplus.com] has joined #minecrafthelp
#523 [18:18] <tyteen4a03> Lilynh: in the long term, a new computer with a discrete GPU will be best
#524 [18:19] <rob> Hi, I got an issue: The game crashed whilst initializing game The game crashed whilst initializing game Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#525 [18:19] <Lilynh> Yeah, that is not a surprise, okay thanks, tyteen4a03
#526 [18:19] <tyteen4a03> ??> rob win/dxdiag
#527 [18:19] <Absol> rob: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#528 [18:19] * rob is now known as Guest19515
#529 [18:20] * SUCC_MY_NUTT [webchat@5.187.9.229] has joined #minecrafthelp
#530 [18:20] <Lilynh> One more question, tyteen4a03 what you do mean by discrete GPU?
#531 [18:20] <SUCC_MY_NUTT> hi i have problem
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#533 [18:21] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#534 [18:21] <SUCC_MY_NUTT> ???
#535 [18:21] <SUCC_MY_NUTT> can you help mee?????
#536 [18:21] <tyteen4a03> Lilynh: a separate GPU that is not on the processors; ones that are are called integrated GPUs
#537 [18:21] <tyteen4a03> ??> SUCC_MY_NUTT ask
#538 [18:21] <Absol> SUCC_MY_NUTT: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#539 [18:21] <Absol> SUCC_MY_NUTT: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#540 [18:21] <Guest19515> tyteen4a03 & Absol: https://paste.ubuntu.com/26381542/
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#542 [18:22] <SUCC_MY_NUTT> i am downloading new mc version 1.12.2 and on the 99% it is writing unable to locate java runtime
#543 [18:23] <tyteen4a03> Guest19515: sec
#544 [18:23] <tyteen4a03> ??> SUCC_MY_NUTT launcher/log
#545 [18:23] <Absol> SUCC_MY_NUTT: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#546 [18:23] <tyteen4a03> Guest19515: try this driver: http://www.nvidia.com/download/driverResults.aspx/129081/en-us
#547 [18:25] <Guest19515> Alright.
#548 [18:30] * helpme [webchat@46.246.1.192] has quit. (Ping timeout: 180 seconds)
#549 [18:30] <Guest19515> Didn't work.
#550 [18:30] <tyteen4a03> Guest19515: did you restart?
#551 [18:31] <delgo43> so i clicked on the link and after i tried saving it it says something about the file cant be found
#552 [18:31] <Guest19515> Nope, let me restart 5 mins.
#553 [18:31] <tyteen4a03> ??> delgo43 win/dxdiag
#554 [18:31] <Absol> delgo43: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#555 [18:31] <tyteen4a03> delgo43: were you following this ^
#556 [18:31] <delgo43> yes i followed that thing
#557 [18:32] <tyteen4a03> delgo43: which step are you on?
#558 [18:33] <delgo43> 4 trying to save it but keeps saying DxDiag file not found
#559 [18:33] * rob [webchat@host81-146-8-71.range81-146.btcentralplus.com] has joined #minecrafthelp
#560 [18:33] <rob> Tried restarting, didn't work.
#561 [18:34] <tyteen4a03> delgo43: did you save it to Desktop?
#562 [18:34] <tyteen4a03> ??> rob launcher/log
#563 [18:34] <Absol> rob: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#564 [18:34] <delgo43> no it wont le me
#565 [18:34] * rob is now known as Guest2883
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#567 [18:34] <tyteen4a03> delgo43: okay, go back to step 2
#568 [18:34] <tyteen4a03> delgo43: click Save All Information
#569 [18:34] <tyteen4a03> delgo43: which folder are you in now?
#570 [18:35] <delgo43> save as menu
#571 [18:35] <tyteen4a03> delgo43: which folder is it showing right now?
#572 [18:35] <delgo43> desktop
#573 [18:35] <tyteen4a03> delgo43: click Save
#574 [18:36] <Guest2883> my log from the windows log thing: https://paste.ubuntu.com/26381597/
#575 [18:36] <Guest2883> ^ rob*
#576 [18:36] <delgo43> i have been its saying DxDiag file not found check file name and try again
#577 [18:36] <tyteen4a03> delgo43: what is the full error given to you?
#578 [18:37] <tyteen4a03> Guest2883: try removing your resource pack
#579 [18:37] <delgo43> for the client
#580 [18:37] <delgo43> ?
#581 [18:37] <Guest2883> alright
#582 [18:37] <tyteen4a03> delgo43: no, the dxdiag window just now
#583 [18:37] <delgo43> what i jus said
#584 [18:37] <tyteen4a03> delgo43: okay, try saving it to Documents instead
#585 [18:37] <Guest2883> Exact same issue, resoucepacks deleted.
#586 [18:38] <delgo43> still the same thing
#587 [18:38] <tyteen4a03> Guest2883: another launcher log please
#588 [18:38] <tyteen4a03> delgo43: okay, close dxdiag
#589 [18:38] <delgo43> alright then
#590 [18:38] <delgo43> i did
#591 [18:38] <tyteen4a03> delgo43: from the start menu, search for "dxdiag"
#592 [18:38] <tyteen4a03> delgo43: when you see it, right click on it and select "Run as Administrator"
#593 [18:38] <Guest2883> @tyteen4a03 https://pastebin.com/Mx43Q76k
#594 [18:39] <tyteen4a03> Guest2883: could you give 1.12.2 a try
#595 [18:39] <delgo43> then try saving?
#596 [18:39] <tyteen4a03> delgo43: yes
#597 [18:39] <delgo43> ok that worked
#598 [18:40] <Guest2883> 1.12.2 log: https://pastebin.com/w9uqVQmk
#599 [18:40] <delgo43> then wat i need to do?
#600 [18:40] <tyteen4a03> delgo43: continue with the guide
#601 [18:41] <delgo43> ok thanks
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#603 [18:41] <tyteen4a03> ??> Guest2883 win/reinst/rename
#604 [18:41] <Absol> Guest2883: You may need to try running Minecraft with a blank slate.
#605 [18:41] <Dylan> I bout
#606 [18:41] <Absol> Guest2883: To do this, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, find the directory called .minecraft and right-click it to rename. Rename it to oldminecraft. After that, open up the launcher and run Minecraft again.
#607 [18:41] <Dylan> I bought the java edition of minecraft but never got the windows 10 code
#608 [18:42] <tyteen4a03> Dylan: check https://account.mojang.com/me
#609 [18:43] <Dylan> Thank you
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#611 [18:43] <delgo43> i got the link now
#612 [18:45] <delgo43> tyteen4a03 i got the link now
#613 [18:45] <tyteen4a03> delgo43: give us the link
#614 [18:45] <delgo43> https://paste.ubuntu.com/26381615/
#615 [18:45] <tyteen4a03> ??> delgo43 gpu/intel/4
#616 [18:45] <tyteen4a03> sec
#617 [18:45] <tyteen4a03> ??> delgo43 gpu/intel/ig4
#618 [18:46] <Absol> delgo43: The Intel 4 Series (and older) video cards are unable to play 1.7.4 and future versions of Minecraft. You will need to buy a new video card or computer to play new versions.
#619 [18:46] <Absol> delgo43: For now, you can still play 1.7.2 or older versions of the game. See ?? launcher/change-version
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#622 [18:48] <delgo43> what should i do now
#623 [18:48] <tyteen4a03> delgo43: downgrade to 1.7.2, or get a new computer
#624 [18:49] <delgo43> how u downgrade
#625 [18:49] <tyteen4a03> ??> delgo43 launcher/change-verion
#626 [18:49] <tyteen4a03> ??> delgo43 launcher/change-version
#627 [18:49] <Absol> delgo43: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#628 [18:50] <delgo43> what if im getting the same error on my other computer
#629 [18:51] <tyteen4a03> delgo43: then you come back on the other computer and we can take a look at the computer's specs
#630 [18:51] <delgo43> so i chaged it to 1.7.2 and got same error
#631 [18:51] <delgo43> nvm
#632 [18:51] <delgo43> ?
#633 [18:52] * Hannah [webchat@c-73-227-198-123.hsd1.ct.comcast.net] has joined #minecrafthelp
#634 [18:52] <tyteen4a03> delgo43: actually, Intel has dropped support for your GPU since Windows 8
#635 [18:52] <Hannah> hello
#636 [18:52] <tyteen4a03> delgo43: you'll need a new computer to play MC
#637 [18:52] <tyteen4a03> hi Hannah
#638 [18:52] <delgo43> wow
#639 [18:53] <Hannah> i can't log into my mincraft account be i forgot my password and i can't access the email my account is set up with and then when i try to switch the emails to my current one i forgot my security questions
#640 [18:53] <tyteen4a03> ??> Hannah account/send-email
#641 [18:53] <Absol> Hannah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#642 [18:53] <Absol> Hannah: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#643 [18:54] <Hannah> ugh sm work
#644 [18:54] <Hannah> thank you
#645 [18:54] <Hannah> thank you
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#652 [20:16] * Odstonfire [webchat@h184.27.22.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#653 [20:18] <Odstonfire> I dont know the email to my account but i remember the username and password
#654 [20:19] <tyteen4a03> ??> Odstonfire account/reset-password
#655 [20:19] <Absol> Odstonfire: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#656 [20:19] <Absol> Odstonfire: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#657 [20:19] <tyteen4a03> Odstonfire: try all your emails there - the one that gets an email will be the email account you should use
#658 [20:20] <Odstonfire> I really dont remember the email im pretty sure i lost the password too it
#659 [20:20] <Odstonfire> but i remember everything else
#660 [20:20] <tyteen4a03> ??> Odstonfire account/send-email
#661 [20:20] <Absol> Odstonfire: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#662 [20:20] <Absol> Odstonfire: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#667 [20:23] <Dan> Hey
#668 [20:24] <Dan> Can someone help me with my minecraft?
#669 [20:24] <Dan> It works fine but when I tab out when in fullscreen and tab back in the picture freezes but my music and noises still work. The picture is static.
#670 [20:25] <Dan> hello?
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#676 [21:09] <explosivechild> hello?
#677 [21:09] <explosivechild> are people there
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#680 [21:26] <billy_> why is my minecraft working?
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#682 [21:29] * bob [webchat@cpe-184-58-224-183.wi.res.rr.com] has joined #minecrafthelp
#683 [21:30] <bob> My minecraft won't respond, it show's it when I try starting it up multiple times
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#691 [22:15] <Caly> My minecraft launcher will not load. When I start the launcher, the box pops up but it stays black. I updated Java, but that did not fix the problem.
#692 [22:15] <Caly> Any suggestions of what to try next?
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#697 [22:56] <ArtAndStuff> i can only play demo minecraft, the artical is not helping. I thought I got Minecraft when I got a gift code. Is that not the case?
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#702 [23:24] <Miner107> hello, i have had this issue ever since i downgraded my graphics card. after the launcher closes, the game crashes befor the mojang logo even pops up. the error is: The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#703 [23:24] <mattym> ??> Miner107 win/dxdiag
#704 [23:24] <Absol> Miner107: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#705 [23:24] <Miner107> thank you
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#707 [23:29] <Miner107> do you know what the error means?
#708 [23:29] <mattym> Miner107, Yes, and we need the info you were instructed to get.
#709 [23:30] <Miner107> ok
#710 [23:30] <Miner107> ill check back once i have gathered it
#711 [23:34] <Miner107> ok, i just realized that the error is the result of an old graphics card, nividia 256mb. Thank you
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