#1 [00:06] * JeromeHole [webchat@ip68-110-24-20.om.om.cox.net] has joined #minecrafthelp
#2 [00:07] <JeromeHole> JeromeHole hello
#3 [00:07] <JeromeHole> for some reason i cant load minecraft
#4 [00:07] <JeromeHole> it crashes
#5 [00:07] <JeromeHole> when loading
#6 [00:07] <mattym> ??> JeromeHole launcher/log
#7 [00:07] <Absol> JeromeHole: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#8 [00:13] * Autum21 [webchat@CableLink-189-218-22-156.Hosts.InterCable.net] has joined #minecrafthelp
#9 [00:14] <Autum21> 2 years ago I had problems with my account since they had changed my mojang account and I have no idea who it was then I wanted to recover the account but I sent recovery mail to my account and nothing came to me
#10 [00:15] <mattym> ??> Autum21 account/send-email
#11 [00:15] <Absol> Autum21: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#12 [00:15] <Absol> Autum21: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#13 [00:16] <Autum21> i do not have the gift card...
#14 [00:27] <Autum21> what can i do?
#15 [00:28] <mattym> Autum21, If you bought it with a gift card and no longer have it, you won't be able to prove ownership of the account.
#16 [01:33] * Alighieri [webchat@68-185-142-248.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#17 [01:33] <Alighieri> Unable to locate the Java runtime. Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: false
#18 [01:33] <Alighieri> Any ideas?
#19 [01:33] <Alighieri> Any ideas?
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#31 [03:35] * briella [webchat@ppp118-210-141-204.bras1.adl6.internode.on.net] has joined #minecrafthelp
#32 [03:37] <briella> Hey my minecraft crashes on launch after updating to the 1.12.2. i have tried updating Java and i updated my graphics drivers. i even reset my PC to allow for windows updates.
#33 [03:37] <briella> i get this fatal error "Unreported exception thrown! java.lang.RuntimeException: No OpenGL context found in the current thread. at org.lwjgl.opengl.GLContext.getCapabilities(GLContext.java:124) at org.lwjgl.opengl.GL11.glGetError(GL11.java:1299) at bus.L(SourceFile:838) at bib.a(SourceFile:950) at bib.az(SourceFile:1005) at bib.a(SourceFile:419) at net.minecraft.client.main.Main.main(SourceFile:123)"
#34 [03:46] <briella> nevermind, i fixed it.
#35 [03:48] * Adelle [webchat@221.121.132.109] has joined #minecrafthelp
#36 [03:49] <Adelle> whenever I open minecraft launcher and enter my account details it says 'Could not connect to servers'
#37 [04:01] * Ash3r [webchat@176.114.232.43] has joined #minecrafthelp
#38 [04:02] <Ash3r> Hi where can i hind my user name cuz i don't have it on mojang website and in-game cuz i have only beta...?
#39 [04:08] <Adelle> Minecraft Launcher says 'Could not connect to server' can anyone help?
#40 [04:28] * intermax [webchat@host222-112-static.26-213-b.business.telecomitalia.it] has quit. (Quit: Web client closed)
#41 [04:30] * intermax [webchat@host222-112-static.26-213-b.business.telecomitalia.it] has joined #minecrafthelp
#42 [04:30] <intermax> Hi, I'm experiencing minecraft crash launcher that doesn't allow my son to play the game.
#43 [04:31] <intermax> I've tried to uninstal the app on his Macbook 2009, and reinstall downloading from mojang site, but nothing seems to change...
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#45 [04:46] * mishytka [webchat@87.76.59.130] has joined #minecrafthelp
#46 [04:46] <mishytka> hi
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#53 [06:14] * Newface96 [webchat@p57A58578.dip0.t-ipconnect.de] has joined #minecrafthelp
#54 [06:15] <Newface96> Deutsch ?
#55 [06:16] * Newface96 [webchat@p57A58578.dip0.t-ipconnect.de] has quit. (Client Quit)
#56 [06:17] * Newface96 [webchat@p57A58578.dip0.t-ipconnect.de] has joined #minecrafthelp
#57 [06:17] <Newface96> Hello
#58 [06:18] * Not43 [webchat@110.140.99.195] has joined #minecrafthelp
#59 [06:19] * Newface96 [webchat@p57A58578.dip0.t-ipconnect.de] has quit. (Client Quit)
#60 [06:19] <Not43> my minecraft freezes a couple of seconds after i launch it
#61 [06:21] <Not43> 20:06:34 game If on Windows, make sure to provide all of the necessary dll's as specified in the twitchsdk README. Also, make sure to set the PATH environment variable to point to the directory containing the dll's. <log4j:Event logger="ave" timestamp="1516104394199" level="ERROR" thread="Client thread"> <log4j:Message><![CDATA[Couldn't initialize twitch stream]]></log4j:Message> </log4j:Event> 20:06:34 monitor expected < is what comes up as th
#62 [06:21] <Not43> error*
#63 [06:22] <Not43> my minecraft freezes a couple of seconds after i launch it
#64 [06:22] <Not43> game If on Windows, make sure to provide all of the necessary dll's as specified in the twitchsdk README. Also, make sure to set the PATH environment variable to point to the directory containing the dll's. <log4j:Event logger="ave" timestamp="1516104394199" level="ERROR" thread="Client thread"> <log4j:Message><![CDATA[Couldn't initialize twitch stream]]></log4j:Message> </log4j:Event> 20:06:34 monitor expected < is what comes up as the game er
#65 [06:22] <Not43> help plzzzzzzzzzzz
#66 [06:24] * mishytka [webchat@87.76.59.130] has quit. (Ping timeout: 180 seconds)
#67 [06:25] <Not43> someone help!!!!!!!!!!!!
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#74 [07:29] <cedric> i tried to download 1.9.4 and it wont let me
#75 [07:30] <cedric> i need help it woht let me download anything
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#79 [07:43] <gg> I got download errors, but I don't have other incompatible software .
#80 [07:44] <gg> 이름: fastutil-7.1.0.jar URL: https://libraries.minecraft.net/it/unimi/dsi/fastutil/7.1.0/fastutil-7.1.0.jar 오류 상세정보: Request error -101: ERR_CONNECTION_RESET 디스크 상의 파일 이름: 519f-751d-e5f8-9537 경로: C:\Users\컴퓨터\AppData\Local\Temp\519f-751d-e5f8-9537 위치: file
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#83 [08:19] * coolfoxdude22 [webchat@51.37.40.20] has joined #minecrafthelp
#84 [08:19] <coolfoxdude22> please help
#85 [08:19] <coolfoxdude22> my minecraft account was hacked
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#88 [08:23] * sebsaid228 [webchat@host-79-78-235-169.static.as9105.net] has joined #minecrafthelp
#89 [08:25] <sebsaid228> Is there anyway to recover my account if I bought the game in 2010 and it was hacked about 1.5 years ago?
#90 [08:26] <Andrio> ??> sebsaid228 account/send-email
#91 [08:26] <Absol> sebsaid228: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#92 [08:26] <Absol> sebsaid228: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#94 [08:45] * villager789 [webchat@38.110.31.10] has joined #minecrafthelp
#95 [08:45] <villager789> I tried to begin my game but it said Unable to locate the Java runtime. what should I do
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#99 [09:04] * jakob [webchat@ip5f5bf9cd.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#100 [09:04] <jakob> I´ve got a problem with my minecraft launcher
#101 [09:05] <jakob> i can´t change my versions of the game, cause it can´t tdownload the file
#102 [09:06] <jakob> How i can fix this problem?
#103 [09:06] <jakob> How i can fix this problem?
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#117 [10:06] <HelloIAmBack> Hello, I was here yesterday and I have come back to report the same problem (as it was not fully resolved yesterday and I wanted to give you guys a break from me! :))
#118 [10:06] <HelloIAmBack> Basically, minecraft crashes whenever I launch the game
#119 [10:07] <HiLegolachs> i got the same problem
#120 [10:12] <HelloIAmBack> HiLegolachs: How long have you had the problem for?
#121 [10:13] <HelloIAmBack> I'll be back later, I guess
#122 [10:15] <HiLegolachs> so i just tried it again and it is working now but before i had it for 4 days and a half
#123 [10:15] <HiLegolachs> so i just tried it again and it is working now but before i had it for 4 days and a half
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#127 [10:45] * PsychoticDeath [webchat@75-138-234-18.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#128 [10:51] <PsychoticDeath> I have had issues with af_za.lang would not download when I start up Minecraft 1.12. How can I fix this?
#129 [10:53] <PsychoticDeath> I have no known compatible software, yet I am running Windows 10.
#130 [10:53] * marcos [webchat@189.89.23.158] has joined #minecrafthelp
#131 [10:53] <PsychoticDeath> *incompatible
#132 [10:53] <marcos> oi
#133 [10:54] <marcos> pode me ajuda
#134 [10:55] <marcos> alguem ai
#135 [10:56] <PsychoticDeath> Depende, qual é o problema?
#136 [10:56] * panda [webchat@cpe-67-245-194-236.nyc.res.rr.com] has joined #minecrafthelp
#137 [10:56] <marcos> pobleme dinheiro
#138 [10:56] <panda> why cant i use the new mincraft update
#139 [10:57] <marcos> ola queria tanto compra o minecraft for windows 10 :( eu consigo nem um desconto não pos to achando caro pra mim nao to tendo muita condição pra pagar 102,42 reais faz um desconto pra mim compro hoje mesmo?
#140 [10:57] <PsychoticDeath> Você pode querer se referir ao Mojang Support, basicamente enviando-os por e-mail
#141 [10:57] <marcos> ta ok
#142 [10:58] <PsychoticDeath> Deve haver uma página de contato no site da Mojang
#143 [10:58] * HelloIAmBack [webchat@5.35.164.93] has joined #minecrafthelp
#144 [10:58] <HelloIAmBack> Hello, I am back again. Alright, so my problem is that minecraft cannot launch
#145 [10:58] <PsychoticDeath> Same here
#146 [10:58] <PsychoticDeath> .lang files?
#147 [10:59] <HelloIAmBack> No clue what is stopping my minecraft from working, I was here yesterday and they weren't able to fix it and I was here for 3 hours, lol
#148 [11:00] <PsychoticDeath> I've been waiting for about half an hour for help because my minecraft won't download .lang files, even after I saw the help page for it.
#149 [11:00] <HelloIAmBack> My minecraft won't work altogether, lol. It has (I assume) all the downloads needed, it just won't work
#150 [11:02] <PsychoticDeath> Same, the launcher page will load, but I can't get the startup running for 1.12
#151 [11:02] <HelloIAmBack> I can't get any update from 1.5 to load
#152 [11:03] <PsychoticDeath> 1.5 and above or below?
#153 [11:03] <HelloIAmBack> also I have an alienware 17 r4 laptop, so it is rather annoying of how such an over powered beast of a PC can't run minecraft yet my old 2001 samsung windows xp laptop can sort of run it
#154 [11:03] <HelloIAmBack> 1.5 above (to latest snapshot)
#155 [11:04] <HelloIAmBack> By the way I will have to leave, but I will be back! :D
#156 [11:05] <PsychoticDeath> I've been using a Dell with Intel i7, haven't gotten anywhere with downloads.
#157 [11:06] * HelloIAmBack_ [webchat@5.35.164.93] has joined #minecrafthelp
#158 [11:06] <HelloIAmBack_> back
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#161 [11:08] <Coldfire> minecraft keeps crashing?
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#163 [11:09] * Coldfire [webchat@cpe-66-67-123-219.nycap.res.rr.com] has quit. (Client Quit)
#164 [11:10] <HelloIAmBack_> .
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#169 [11:21] * SirBecquerec [webchat@193-80-239-27.adsl.highway.telekom.at] has joined #minecrafthelp
#170 [11:23] <SirBecquerec> Hey! I have a issue with the starting of minecraft. Namely: each time when I try to start a Snapshot (17w45b - 18w01a) the game crashes..
#171 [11:24] <HelloIAmBack_> SirBecquerec: Lots off people seem to be having that problem, I don't know why. I for one am one of those people who is getting crashes (but from 1.5 onwards).
#172 [11:24] <HelloIAmBack_> of*
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#174 [11:26] * plminepl591 [webchat@91-234-128-154.net.hlg.com.pl] has joined #minecrafthelp
#175 [11:26] <plminepl591> i cant login
#176 [11:27] <plminepl591> i dont know my password
#177 [11:27] <plminepl591> i cant change it
#178 [11:28] <GreyVulpine> You can request a password reset using https://account.mojang.com/password
#179 [11:28] * Crystal|AFK [~Crystal@eris.the.sexiest.cat] has joined #minecrafthelp
#180 [11:28] * GreyVulpine [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#181 [11:34] <plminepl591> but i dont get a new link with reset password
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#183 [11:42] * Powsky [webchat@dynamic62-133-154-041.ostnet.pl] has joined #minecrafthelp
#184 [11:43] <Powsky> witam
#185 [11:43] * HelloIAmBack_ [webchat@5.35.164.93] has quit. (Ping timeout: 180 seconds)
#186 [11:43] <Powsky> mam problem z kątem ponieważ nie mam już możliwość wejścia na email który jest przypisany do mojego konta czy jest możliwość odzyskania konta
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#189 [11:48] * adam15474 [webchat@mobile-107-77-216-111.mobile.att.net] has joined #minecrafthelp
#190 [11:50] <adam15474> i dont remember my email, since i purchased this in 2011, and there is no way for me to find it. i know my usernmae and password but it is saying it is incorrect. if there as a phone number i could call this would be resolved in seconds but since there isnt, here i am
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#198 [12:50] <Jeff> https://paste.ubuntu.com/26399577/
#199 [12:50] <Jeff> pls help
#200 [12:52] <Jeff> hello??
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#203 [12:53] * Yo_Itz_Wolfie [webchat@c-67-189-176-99.hsd1.ny.comcast.net] has joined #minecrafthelp
#204 [12:53] <Orrow> hello?
#205 [12:54] <Orrow> pls help
#206 [12:54] <Orrow> https://paste.ubuntu.com/26399577/
#207 [12:54] <Yo_Itz_Wolfie> hi i made several worlds on my xbox one and herobrine's mansion appeared on all of them is this norman??
#208 [12:55] <Orrow> anyone gonna help?
#209 [12:55] <Yo_Itz_Wolfie> *normall*
#210 [12:56] <Orrow> Anyone help me https://paste.ubuntu.com/26399577/
#211 [12:57] <Yo_Itz_Wolfie> HELLooooooooooooooooooooooo
#212 [12:57] <Orrow> Anyone???????
#213 [13:05] <Orrow> IM OUT
#214 [13:06] <Yo_Itz_Wolfie> yo mr red!!
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#217 [13:11] * deadpooldmx17 [webchat@50-241-2-210-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#218 [13:11] <deadpooldmx17> Hi - my son has the xbox 360 edition and is stuck in the end world
#219 [13:12] <deadpooldmx17> he built a portal there and then killed the Ender Dragon, but it did not respawn him back into the upper world
#220 [13:12] <deadpooldmx17> he just keeps re-spawning in the end world
#221 [13:12] <deadpooldmx17> how can we get back to the upper world ???
#222 [13:19] * thommeren [webchat@ip545771bb.direct-adsl.nl] has joined #minecrafthelp
#223 [13:22] <thommeren> i got this error massage ERROR :( Unable to save download. en_gb.lang Name: en_gb.lang URL: http://resources.download.minecraft.net/84/847db7b482553352123614e0aeecbccf1c5e72b5 Error details: Attempting to move successful download to C:/Users\thomm\AppData\Roaming\.minecraft\assets\objects\84/847db7b482553352123614e0aeecbccf1c5e72b5 Het proces heeft geen toegang tot het bestand omdat het door een ander proces wordt gebruikt Filename on
#224 [13:23] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#225 [13:24] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Client Quit)
#226 [13:25] * Gage [webchat@76.8.183.75.IMCTV.dynamic.mis.net] has joined #minecrafthelp
#227 [13:25] <Gage> Help https://paste.ubuntu.com/26399746/
#228 [13:26] <Lord_Ralex> Your computer is too old for Minecraft.
#229 [13:26] <thommeren> i got this error massage ERROR :( Unable to save download. en_gb.lang Name: en_gb.lang URL: http://resources.download.minecraft.net/84/847db7b482553352123614e0aeecbccf1c5e72b5 Error details: Attempting to move successful download to C:/Users\thomm\AppData\Roaming\.minecraft\assets\objects\84/847db7b482553352123614e0aeecbccf1c5e72b5 Het proces heeft geen toegang tot het bestand omdat het door een ander proces wordt gebruikt Filename on
#230 [13:26] <Lord_Ralex> ??> thommeren av/bytefence
#231 [13:26] <Absol> thommeren: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#232 [13:27] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#233 [13:27] <thommeren> thanks
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#235 [13:30] * [Mario] [webchat@CPE00fc8d38f2c3-CM00fc8d38f2c0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#236 [13:31] <[Mario]> Is this an official Mojang help channel?
#237 [13:37] * thommeren [webchat@ip545771bb.direct-adsl.nl] has quit. (Ping timeout: 180 seconds)
#238 [13:38] * [Mario] [webchat@CPE00fc8d38f2c3-CM00fc8d38f2c0.cpe.net.cable.rogers.com] has quit. (Quit: Web client closed)
#239 [13:39] * Prototype8 [webchat@bordermanager.sjr.mb.ca] has joined #minecrafthelp
#240 [13:40] <Prototype8> Hello
#241 [13:40] <Prototype8> So I can't run Minecraft because my computer is failing to download the language file af_za.lang
#242 [13:40] <Prototype8> But I don't speak that language
#243 [13:41] <Prototype8> Is there a way to open Minecraft without it
#244 [13:41] <mattym> Prototype8, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#245 [13:42] <Prototype8> What do I do if I don't have ByteFence?
#246 [13:43] <mattym> Prototype8, Did you go through the instructions and check?
#247 [13:44] <Prototype8> Yes, however I cannot find any of the other programs
#248 [13:44] <mattym> ??> Prototype8 tools/hjt
#249 [13:44] <Absol> Prototype8: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#250 [13:44] <Absol> Prototype8: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#251 [13:45] <Prototype8> Will do
#252 [13:45] <Prototype8> I should probably ask now, is there a version for Mac
#253 [13:46] <mattym> Prototype8, Probably should have mentioned your on a Mac much sooner.
#254 [13:46] * DarkNoddy [~mordi@ti0020a400-1713.bb.online.no] has joined #minecrafthelp
#255 [13:46] <mattym> Prototype8, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#256 [13:46] <Prototype8> I do have a VPN installed, though it is not active at the moment
#257 [13:47] <mattym> Prototype8, Uninstall that, make sure the default Mac firewall is off. Then remove Minecraft from the applications folder and try installing with a new download from minecraft.net
#258 [13:47] <Prototype8> Alright
#259 [13:48] <Yo_Itz_Wolfie> mattym remember me
#260 [13:48] <mattym> No
#261 [13:49] <Yo_Itz_Wolfie> i made several worlds on my xbox one and all of them had herobrines mansion
#262 [13:49] <mattym> Yo_Itz_Wolfie, No such thing.
#263 [13:49] <Yo_Itz_Wolfie> yes there is
#264 [13:50] <Yo_Itz_Wolfie> a big wood and stone mansion
#265 [13:50] * Edv [webchat@87.110.26.35] has joined #minecrafthelp
#266 [13:50] <Yo_Itz_Wolfie> ill get u the seed if u want and u can explore it
#267 [13:51] <mattym> !terminate Yo_Itz_Wolfie
#268 [13:51] * Absol kicked Yo_Itz_Wolfie from #minecrafthelp (Reason: o_Itz_Wolfie :You have been removed from this channel)
#269 [13:54] <Prototype8> It appears that the issue is that the current WiFi terminal I am using does not permit connections to Minecraft.net
#270 [13:54] <Prototype8> My apologies for wasting your time
#271 [13:54] <mattym> Prototype8, Yeah, that would be a cause, are you not on your home connection?
#272 [13:54] <Prototype8> Not right now
#273 [13:55] <Prototype8> I was on lunch break at school
#274 [13:55] <mattym> Prototype8, Yeah, if you get it installed once at home, you should have less issues using it elsewhere.
#275 [13:55] <Prototype8> I'll rectify the issue when I return home
#276 [13:55] <Prototype8> Thank you for the help
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#280 [14:23] * chase_ [webchat@107-0-149-241-ip-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#281 [14:24] <chase_> my Minecraft won't start up and I just got it
#282 [14:24] <chase_> like I just installed it
#283 [14:39] * david [webchat@201.203.189.113] has joined #minecrafthelp
#284 [14:39] * david [webchat@201.203.189.113] has joined #minecrafthelp
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#287 [14:52] * MOOODI2007 [webchat@94.29.191.78] has joined #minecrafthelp
#288 [14:52] <MOOODI2007> hi
#289 [14:53] <MOOODI2007> bye
#290 [14:53] * MOOODI2007 [webchat@94.29.191.78] has quit. (Client Quit)
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#292 [15:01] * The_Northerner2 [webchat@host86-163-94-77.range86-163.btcentralplus.com] has joined #minecrafthelp
#293 [15:03] * averageHooman [webchat@68-142-169-190.rev.omnicity.net] has quit. (Ping timeout: 180 seconds)
#294 [15:04] <The_Northerner2> I have had an issue loading minecraft for weeks now. Today I deleted all the minecraft files from my computer and created a new account and re-bought/downloaded minecraft again. I am not tech savvy and somehow managed to mess it up again. It keeps on having errors saying that it is "unable to save download". I have tried to delete and reinstall minecraft multiple times, to no avail. Has anyone ever dealt with t
#295 [15:05] <mattym> The_Northerner2, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#296 [15:08] <The_Northerner2> mattym, thank you I will try that out.
#297 [15:13] <The_Northerner2> mattym, thank you! That worked like a charm.
#298 [15:16] * Tyler [webchat@207-255-86-049-dhcp.aoo.pa.atlanticbb.net] has joined #minecrafthelp
#299 [15:17] <Tyler> It says i redeemed the windows 10 code but i dont know how t download it because it says already redeemed or it says 26.99 at the windows shop/store
#300 [15:18] <mattym> Tyler, Make sure you are logged into the Windows Store with the microsoft account you redeemed it to.
#301 [15:19] <Tyler> but i didnt redeem it with a microsoft account'
#302 [15:19] <mattym> Tyler, Thats the only way to do so.
#303 [15:19] <Tyler> its an icoudemail for my mojang account i haent played this game since i was like 10 so lol
#304 [15:20] <mattym> Tyler, When you redeem the Windows 10 code, it makes you do so on an email you have linked to your microsoft/store account.
#305 [15:21] <Tyler> yes but i juts now tried and its not the same password
#306 [15:21] <Tyler> or account it says
#307 [15:21] <Tyler> and when i go to the liked email for it it says in red already redeemed ]
#308 [15:22] * deadpooldmx17 [webchat@50-241-2-210-static.hfc.comcastbusiness.net] has quit. (Ping timeout: 180 seconds)
#309 [15:22] <Tyler> on my mojang account at minecraft.net it says redeemed on the date
#310 [15:22] <Tyler> but there is no download prompt
#311 [15:22] <mattym> Tyler, Log out of the Windows Store app, and try logging in with different emails you may have used.
#312 [15:23] <Tyler> ok can i stay on the line?
#313 [15:23] <mattym> Its a chat, and yes.
#314 [15:24] <Tyler> i know that
#315 [15:24] * ayu [webchat@186-95-124-45.genericrev.cantv.net] has joined #minecrafthelp
#316 [15:24] <Tyler> dont really llike that smartness
#317 [15:28] * Sonicwave [webchat@dhcp-v044-000.mobile.uci.edu] has joined #minecrafthelp
#318 [15:29] <Tyler> still not working can i have a new code or can i maaybe send you the code and you tell me which email redeemed it
#319 [15:30] <mattym> Tyler, No, if you can't find the account, you would need to contact Microsoft support.
#320 [15:30] * Sonicwave [webchat@dhcp-v044-000.mobile.uci.edu] has quit. (Client Quit)
#321 [15:31] <mattym> Tyler, Sorry, Xbox support https://support.xbox.com/en-US/contact-us#4:1:2
#322 [15:31] * Sonicwave [webchat@dhcp-v044-000.mobile.uci.edu] has joined #minecrafthelp
#323 [15:31] * Qvikstar10 [webchat@194.54.30.191] has joined #minecrafthelp
#324 [15:32] <Qvikstar10> hey my account has been hacked were do I get help?
#325 [15:32] <mattym> Qvikstar10, What makes you believe it was hacked?
#326 [15:32] <Qvikstar10> I can not log in and on my email it says that they changed email
#327 [15:33] <mattym> Qvikstar10, Have you tried the link in the email for disputing the change?
#328 [15:33] <Qvikstar10> 1 second xD
#329 [15:33] <Tyler> i dont even have xbox lol quality
#330 [15:34] <mattym> Tyler, All Games For Windows 10 titles are handled through Xbox
#331 [15:36] <Tyler> ok sorry i got the accout clicked install and now it has the code and i pressed copy and nnothing happens
#332 [15:36] * jjs999jjs [~jjs999jjs@2a02:c7d:662b:300:c11d:784c:85b0:1e7e] has joined #minecrafthelp
#333 [15:37] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#334 [15:38] <mattym> Tyler, What?
#335 [15:38] <Tyler> i got the accout clicked install and now it has the code and i pressed copy and nnothing happens
#336 [15:38] <Tyler> account
#337 [15:38] <Qvikstar10> the email is not there anymore
#338 [15:39] <Qvikstar10> mail*
#339 [15:39] <mattym> Tyler, If I didn't understand what you meant the first time, I wouldn't have said "What?"
#340 [15:39] <Tyler> why is there more than one person in here at a time??
#341 [15:39] <mattym> Tyler, Again, its a chatroom.
#342 [15:39] <mattym> ??> Qvikstar10 account/send-email
#343 [15:39] <Absol> Qvikstar10: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#344 [15:39] <Absol> Qvikstar10: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#345 [15:39] <Tyler> buddy keep the additude up and ill file a complaint
#346 [15:40] <Qvikstar10> ty all
#347 [15:40] <mattym> Tyler, To whom?
#348 [15:40] <mattym> Tyler, Did you not read any of the info on the page before you entered the chat?
#349 [15:40] <Tyler> so can you help me with my problem or what?
#350 [15:40] <mattym> Tyler, You need to contact Xbox support.
#351 [15:41] <Tyler> no i dont
#352 [15:42] <mattym> Tyler, Then we cannot help you any further.
#353 [15:43] <mattym> Tyler, See the information about code issues here https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-windows-10-edition-beta?b_id=5408
#354 [15:43] <mattym> Tyler, Then contact Xbox support as previously instructed.
#355 [15:44] <Tyler> hey buddy dont give me additude
#356 [15:45] * Sonicwave [webchat@dhcp-v044-000.mobile.uci.edu] has quit. (Ping timeout: 180 seconds)
#357 [15:46] <mattym> !terminate Tyler https://support.xbox.com/en-US/contact-us#4:1:2
#358 [15:46] * Absol kicked Tyler from #minecrafthelp (Reason: yler :https://support.xbox.com/en-US/contact-us#4:1:2)
#359 [15:46] <Qvikstar10> thanks alot for the help :D I sent an ticket
#360 [15:47] <Qvikstar10> have a great day/night
#361 [15:50] * Pippo [webchat@pd-18-121-198.service.infuturo.it] has joined #minecrafthelp
#362 [15:54] * Sonicwave [webchat@dhcp-v044-000.mobile.uci.edu] has joined #minecrafthelp
#363 [15:56] <Pippo> So, i'm trying to play with a friend of mine in LAN session. We have a problem to connect to each other's worlds, he's running the game on a wondows 7 pc wjile i'm doing it on a IOS X. When he tries to connect he's show the error " no route to host string too long 20>16". My problem is that when i try to connect to his world it just disconnects without any apparent reason or error message. we have tried the firewall disabilitation s
#364 [15:57] <mattym> Pippo, Do you mean OSX or are you on a mobile device?
#365 [15:58] <Pippo> i'm on a macbook pro
#366 [15:58] <mattym> Pippo, Are you both an the same network?
#367 [15:59] <Pippo> yes
#368 [15:59] <Pippo> we have tried two different networks
#369 [16:00] <mattym> Pippo, Are either of you using any mods on the game?
#370 [16:00] <Pippo> no
#371 [16:00] <Pippo> we're running the vanilla
#372 [16:00] <mattym> Pippo, And the message was too long for the chat, what did you say after, "we have tried the firewall disabilitation s"
#373 [16:01] <Pippo> "solution but it didn't work. what can we do?"
#374 [16:02] <mattym> Pippo, Do you have any Antivirus, VPN, Ad Blocking or Parental Control software installed on the Mac?
#375 [16:02] <Pippo> no, i have just Malwarebytes
#376 [16:03] <mattym> Pippo, Can your friend join the chat on the Windows pc, I need him to run a diagnostic tool.
#377 [16:04] <Pippo> sure, just a sec please
#378 [16:05] * A_Bot_5000 [webchat@5.151.0.118] has joined #minecrafthelp
#379 [16:05] * ramyus [webchat@pd-18-121-198.service.infuturo.it] has joined #minecrafthelp
#380 [16:05] <A_Bot_5000> Hi, I am getting the following error message Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#381 [16:06] <ramyus> hey, i'm pippo's mate
#382 [16:06] <A_Bot_5000> My graphic drivers are up to date
#383 [16:06] <mattym> ??> A_Bot_5000 win/dxdiag
#384 [16:06] <Absol> A_Bot_5000: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#385 [16:06] <mattym> ramyus, Ok one moment
#386 [16:06] <mattym> ??> ramyus tools/hjt
#387 [16:06] <Absol> ramyus: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#388 [16:06] <Absol> ramyus: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#389 [16:09] <ramyus> https://paste.ubuntu.com/26400459/
#390 [16:10] <mattym> ramyus, Do you know if you have the free or paid version of Avast?
#391 [16:10] <ramyus> free
#392 [16:10] <mattym> ramyus, Do you know if you installed it while having any other antivirus program installed?
#393 [16:11] <ramyus> I don't think so
#394 [16:11] <mattym> ramyus, I believe Avast should have a "Game Mode" see if you can enable that, then try again with either you or Pippo as the host
#395 [16:12] <ramyus> alrighty
#396 [16:12] <mattym> ramyus, Also make sure you close and restart the game after making any of the changes
#397 [16:12] <A_Bot_5000> Here you are https://paste.ubuntu.com/26400478/
#398 [16:13] <A_Bot_5000> thank you for your help :)
#399 [16:13] <mattym> A_Bot_5000, That was the wrong set of instructions, do the ones that were written to you.
#400 [16:15] <A_Bot_5000> I followed the instructions
#401 [16:15] <A_Bot_5000> it is just that HijackThis runs into some problem
#402 [16:16] <mattym> A_Bot_5000, Again, those were not sent to you, go back and do the instructions that were written to you.
#403 [16:18] <ramyus> the recived string lenght is to longer than max allowed...
#404 [16:19] <A_Bot_5000> https://paste.ubuntu.com/26400506/
#405 [16:19] <mattym> A_Bot_5000, Ok one moment
#406 [16:19] <mattym> ??> ramyus av/adwcleaner
#407 [16:19] <Absol> ramyus: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#408 [16:19] <Absol> ramyus: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#409 [16:20] <mattym> ramyus, Try the tool Absol linked, after you have restarted, try the LAN server again
#410 [16:20] <ramyus> copy that
#411 [16:21] <mattym> A_Bot_5000, Download and Install the file from this page https://downloadcenter.intel.com/download/22521/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81503
#412 [16:23] <A_Bot_5000> Downloaded and ran it
#413 [16:23] <A_Bot_5000> got the following message:
#414 [16:23] <A_Bot_5000> The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer
#415 [16:23] <A_Bot_5000> setup will exit
#416 [16:24] <mattym> A_Bot_5000, One moment
#417 [16:24] * Kid_ [webchat@cpe-142-105-57-131.nj.res.rr.com] has joined #minecrafthelp
#418 [16:25] <Kid_> i requested to reset my password on minecraft
#419 [16:25] <Kid_> but i cant get email
#420 [16:25] <mattym> ??> Kid_ account/send-email
#421 [16:25] <Absol> Kid_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#422 [16:25] <Absol> Kid_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#423 [16:25] <mattym> A_Bot_5000, Download this file https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_8.15.10.2202_W7x64_A.zip?acerid=634368956684925296&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%204820TG&OS=ALL&LC=en&BC=ACER&SC=PA_6
#424 [16:26] <mattym> A_Bot_5000, Unzip it, then run the setup file it creates.
#425 [16:27] * Matt_ [webchat@75-134-112-2.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#426 [16:27] <A_Bot_5000> An error occured while registering or more components. Setup will exit
#427 [16:28] <Matt_> i have a problem with some port forwarding for a server im making for some friends
#428 [16:28] <mattym> A_Bot_5000, You will probably need to contact Acer support if that download is giving you that error.
#429 [16:28] <Kid_> ok
#430 [16:29] <A_Bot_5000> ok, but thanks anyways :)
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#434 [16:30] <Ary4rocks> can mojang help me change my name?
#435 [16:30] <mattym> Ary4rocks, What problem are you having doing so?
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#448 [16:55] <trex0411> what do i do when my game will not load
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#450 [16:58] * Sonicwave [webchat@nat-x097-150.reshsg.uci.edu] has joined #minecrafthelp
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#452 [17:05] <Joshua> I'm not getting the emails To reset my Password. My email is Mathiasjane@hotmail.com
#453 [17:07] <Joshua> Hello?
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#458 [17:11] <Janey> Hi! I was wondering if my Account was possibly Throttled. I'm Not 100 Percent sure though. Its been a while and i still have not been able to Log in. any way to Help me?
#459 [17:12] * Gangry [webchat@cm-84.215.149.188.getinternet.no] has joined #minecrafthelp
#460 [17:13] <Janey> Hello!
#461 [17:13] <Janey> ?
#462 [17:14] <Janey> i! I was wondering if my Account was possibly Throttled. I'm Not 100 Percent sure though. Its been a while and i still have not been able to Log in. any way to Help me?i! I was wondering if my Account was possibly Throttled. I'm Not 100 Percent sure though. Its been a while and i still have not been able to Log in. any way to Help me?i! I was wondering if my Account was possibly Throttled. I'm Not 100 Percent
#463 [17:15] <Gangry> Can't login to the Minecraft website, neither the Mojang site. Despite making two new accounts and trying with an old account, I get login failed, wrong credentials etc. I know it's correctly written but it's treating me like the account doesn't even exist. Is there a workaround for this? Tried resetting passwords several times.
#464 [17:21] * bella_ [webchat@50.108.175.198] has joined #minecrafthelp
#465 [17:21] <bella_> since that new download i cant get it done
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#467 [17:30] * Ryan_ [webchat@216-188-247-152.dyn.grandenetworks.net] has joined #minecrafthelp
#468 [17:31] <Ryan_> Hi I am having trouble moving a saved Minecraft world from one computer to another.
#469 [17:31] <Ryan_> can anyone help with this
#470 [17:32] <mattym> Ryan_, What problems are you running into?
#471 [17:33] * Braian_PvP_YT [webchat@200.115.250.194] has joined #minecrafthelp
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#473 [17:33] <Ryan_> I used a portable USB device to bring the world from one computer to another. However, the world is not showing up as an option when I try to launch to game, and now the game will no longer launch - I'm getting an error that say "cannot create directory."
#474 [17:34] <mattym> Ryan_, Are you currently on the computer thats doing that?
#475 [17:34] <Ryan_> Yes.
#476 [17:34] <mattym> ??> Ryan_ tools/hjt
#477 [17:34] <Absol> Ryan_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#478 [17:34] <Absol> Ryan_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#494 [19:25] <fabriciovip> keifermc
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#503 [20:13] * AndroUser is now known as demi
#504 [20:15] <demi> Can i get assistance?
#505 [20:17] <demi> Does anyone know that skript a bukkitcraft
#506 [20:18] <demi> Tool requires bukkitcraft minecraft server or its ok with vanilla?
#507 [20:18] <mattym> ??> demi mods
#508 [20:18] <Absol> demi: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#509 [20:22] <demi> Absol: do you even know, that minecraft is a world's popular game and it is being demotivated by irc channel operators like you? Look we dont come up to the point of refinishing
#510 [20:22] <demi> Unless we vanish you.
#511 [20:22] <demi> You're fired :
#512 [20:22] <demi> By your Boss
#513 [20:22] <demi> Uncertainly, i think most of the people would then ban people when they hear the truth.
#514 [20:23] <demi> And thats certainly right.
#515 [20:23] <demi> Ofc. Unless you re a wierld cunt. You would accept that and slightly presd the arrow keys..
#516 [20:23] <Absol> demi: Please keep it civil
#517 [20:23] <demi> ..
#518 [20:23] <demi> -_-
#519 [20:24] <demi> This channel is useless, i m gonna close it.
#520 [20:24] <GreyVulpine> Have a good one.
#521 [20:24] <demi> I am the IRC Operator of this network.
#522 [20:24] <GreyVulpine> Uh-huh.
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#527 [20:51] <Andrio> Dereliction of duty right there.
#528 [21:17] * eldin [webchat@c-73-36-48-77.hsd1.il.comcast.net] has joined #minecrafthelp
#529 [21:18] <eldin> I know my account username and password but I don't know the email address, so i cant migrate
#530 [21:19] <GreyVulpine> eldin - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#531 [21:20] <eldin> How am I going to send a ticket when I can't get the Transaction ID or account Email
#532 [21:21] <GreyVulpine> Then leave those fields blank.
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#535 [21:36] <BL> it is saying that i can't download the newest version because it is being used by another process what do i do?
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#544 [23:30] <MisterBurke> I have an old account, it is about 5-6 years old and was set up using my parent's e-mail. I remember the MC account login info and can log in to play. However I am not able to change my skin due to the security questions, which I have forgotten. I cannot access the actual e-mail used to create the MC Account to change these questions. Is there anything I can do to solve this?
#545 [23:30] <MisterBurke> I have an old account, it is about 5-6 years old and was set up using my parent's e-mail. I remember the MC account login info and can log in to play. However I am not able to change my skin due to the security questions, which I have forgotten. I cannot access the actual e-mail used to create the MC Account to change these questions. Is there anything I can do to solve this?
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