#1 [00:46] * Roy [webchat@99-129-246-133.lightspeed.gdrpmi.sbcglobal.net] has joined #minecrafthelp
#2 [00:46] <Roy> I cannot log into my minecraft account
#3 [00:46] <Roy> after resetting the password
#4 [00:48] <mattym> ??> Roy login/throttle
#5 [00:48] <Absol> Roy: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#6 [00:48] <Absol> Roy: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#7 [00:48] <Roy> When i reset it the first time
#8 [00:48] <Roy> and typed in the new password i changed it to
#9 [00:48] <Roy> it didnt work
#10 [00:48] <Roy> so i tried to reset it again maybe i typed it in wrong
#11 [00:48] <Roy> and it still did not work
#12 [00:48] <Roy> now im blocked from reseting
#13 [00:49] <Roy> and cannot access my account
#14 [00:49] <mattym> Roy, Read the info Absol wrote.
#15 [00:49] <Roy> Yes I read it but after I wait an hour
#16 [00:49] <Roy> and reset again
#17 [00:49] <Roy> it wont work and will put me on another timer
#18 [00:50] <mattym> Roy, You didnt wait an hour.
#19 [00:50] <Roy> mk
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#21 [01:19] * Paulo [webchat@177.7.231.235] has joined #minecrafthelp
#22 [01:20] <Paulo> Hi, i just wanna know why the loading on minecraft.net is taking forever? i can't acess my account
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#24 [02:40] * peanut [webchat@c-73-237-50-194.hsd1.ga.comcast.net] has joined #minecrafthelp
#25 [02:41] <peanut> I bought the game a year ago and I still have my transaction ID but I can not download the game
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#29 [02:56] <kaleighspapa> I cannot get Minecraft to load. It comes up on task bar but thats it
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#35 [04:06] * Masken2001 [webchat@213.184.195.114] has joined #minecrafthelp
#36 [04:07] <Masken2001> Can´t press play it just comes up an error
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#38 [04:46] * Sonicwave [~Sonicwave@nat-x097-150.reshsg.uci.edu] has quit. (Quit: Going offline, see ya! (www.adiirc.com))
#39 [04:53] * Casper [webchat@185.26.63.24] has joined #minecrafthelp
#40 [04:53] * Casper is now known as Guest87912
#41 [04:54] <Guest87912> I forgot my password for a non migrated account, how can i get it back?
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#43 [05:09] * PlayerM04 [webchat@125.178.193.178] has joined #minecrafthelp
#44 [05:10] <PlayerM04> My minecraft keeps stop downloading
#45 [05:10] <PlayerM04> It stops at random timing
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#48 [06:07] * sam [webchat@183178254172.ctinets.com] has joined #minecrafthelp
#49 [06:07] <sam> i can't login to my minecraft
#50 [06:08] <sam> WHY?
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#56 [07:51] * Dame [webchat@pool-108-48-17-22.washdc.fios.verizon.net] has joined #minecrafthelp
#57 [07:51] <Dame> Hey! So when I try to download Minecraft I keep getting this error message "Failed to download file. idle1.ogg" and it won't let me play Minecraft at all
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#62 [08:29] * MINECRAFTER_NEEDS_HELP [webchat@223.16.67.29] has joined #minecrafthelp
#63 [08:30] <MINECRAFTER_NEEDS_HELP> https://paste.ubuntu.com/26404714/
#64 [08:30] <MINECRAFTER_NEEDS_HELP> plz help
#65 [08:30] <MINECRAFTER_NEEDS_HELP> idk why i cant open minecraft
#66 [08:30] <MINECRAFTER_NEEDS_HELP> anyone???
#67 [08:31] <MINECRAFTER_NEEDS_HELP> anyone help???
#68 [08:31] <MINECRAFTER_NEEDS_HELP> ?
#69 [08:31] <MINECRAFTER_NEEDS_HELP> ?
#70 [08:31] <MINECRAFTER_NEEDS_HELP> ??
#71 [08:31] * Absol kicked MINECRAFTER_NEEDS_HELP from #minecrafthelp (Reason: INECRAFTER_NEEDS_HELP :Stop spamming)
#72 [08:31] * MINECRAFTER_NEEDS_HELP [webchat@223.16.67.29] has joined #minecrafthelp
#73 [08:31] <MINECRAFTER_NEEDS_HELP> please help me
#74 [08:31] <MINECRAFTER_NEEDS_HELP> https://paste.ubuntu.com/26404714/
#75 [08:32] <MINECRAFTER_NEEDS_HELP> i cant minecraft
#76 [08:32] <urielsalis> MINECRAFTER_NEEDS_HELP, stop spamming
#77 [08:32] <MINECRAFTER_NEEDS_HELP> ok sorry
#78 [08:32] <MINECRAFTER_NEEDS_HELP> but im in an emrgency
#79 [08:32] <MINECRAFTER_NEEDS_HELP> Couldn't set pixel format org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Display.java:306) at org.lwjgl.opengl.Display.create(Display.java:848) at org.lwjgl.opengl
#80 [08:32] <MINECRAFTER_NEEDS_HELP> this is what my mc says
#81 [08:32] <urielsalis> MINECRAFTER_NEEDS_HELP, nothing is a emergency, be patient
#82 [08:32] <MINECRAFTER_NEEDS_HELP> k
#83 [08:33] <MINECRAFTER_NEEDS_HELP> any solutions?
#84 [08:33] * NaNo_ [webchat@109.177.227.191] has quit. (Quit: Web client closed)
#85 [08:33] <MINECRAFTER_NEEDS_HELP> i tried like everything i could do
#86 [08:33] <urielsalis> MINECRAFTER_NEEDS_HELP, be patient
#87 [08:33] <urielsalis> MINECRAFTER_NEEDS_HELP, download and install http://www.nvidia.com/download/driverResults.aspx/129081/en-us
#88 [08:34] <MINECRAFTER_NEEDS_HELP> ok thanks for helping
#89 [08:34] <MINECRAFTER_NEEDS_HELP> what to do after downloading
#90 [08:34] <urielsalis> MINECRAFTER_NEEDS_HELP, install it
#91 [08:34] <MINECRAFTER_NEEDS_HELP> k
#92 [08:35] <MINECRAFTER_NEEDS_HELP> its half way done
#93 [08:35] <MINECRAFTER_NEEDS_HELP> just 200 mb to go
#94 [08:38] <MINECRAFTER_NEEDS_HELP> urielsalis how do u people know all these it stuff ! im so dumb ill never learn...
#95 [08:38] <urielsalis> MINECRAFTER_NEEDS_HELP, the same instructions you followed, repeated like 90 times a day :P
#96 [08:38] <MINECRAFTER_NEEDS_HELP> ......
#97 [08:38] <MINECRAFTER_NEEDS_HELP> wow
#98 [08:39] <MINECRAFTER_NEEDS_HELP> so is the problem related to window10 thing?
#99 [08:39] <MINECRAFTER_NEEDS_HELP> cuz it caused alot of problems to me after upgrading
#100 [08:39] <urielsalis> MINECRAFTER_NEEDS_HELP, no, your drivers
#101 [08:39] <MINECRAFTER_NEEDS_HELP> ok
#102 [08:40] <MINECRAFTER_NEEDS_HELP> y did my computer just go black and make some music sound then come back normal again???
#103 [08:41] <MINECRAFTER_NEEDS_HELP> ok installed
#104 [08:41] <MINECRAFTER_NEEDS_HELP> what to do now?
#105 [08:41] <urielsalis> MINECRAFTER_NEEDS_HELP, restart your pc
#106 [08:42] <MINECRAFTER_NEEDS_HELP> k
#107 [08:42] <MINECRAFTER_NEEDS_HELP> brb
#108 [08:42] <MINECRAFTER_NEEDS_HELP> wait i will forget the link
#109 [08:42] <MINECRAFTER_NEEDS_HELP> how do i come back
#110 [08:43] <MINECRAFTER_NEEDS_HELP> ermm
#111 [08:43] <MINECRAFTER_NEEDS_HELP> ok i will brb
#112 [08:47] * MINECRAFTER_NEEDS_HELP [webchat@223.16.78.91] has joined #minecrafthelp
#113 [08:47] <MINECRAFTER_NEEDS_HELP> back
#114 [08:48] <MINECRAFTER_NEEDS_HELP> OMG
#115 [08:48] <MINECRAFTER_NEEDS_HELP> THANKS SO MUCH
#116 [08:48] <MINECRAFTER_NEEDS_HELP> I CAN MINECRAFT!!!!!!!
#117 [08:48] <MINECRAFTER_NEEDS_HELP> U R THE BEST GUY EVER
#118 [08:49] * MINECRAFTER_NEEDS_HELP_ [webchat@223.16.78.91] has joined #minecrafthelp
#119 [08:49] <MINECRAFTER_NEEDS_HELP_> i dont know how to thank you
#120 [08:49] <MINECRAFTER_NEEDS_HELP_> just
#121 [08:49] <MINECRAFTER_NEEDS_HELP_> thank ou really much
#122 [08:49] * urielsalis tips hat
#122 [08:52] * MINECRAFTER_NEEDS_HELP_ [webchat@223.16.78.91] has quit. (Ping timeout: 180 seconds)
#123 [08:55] * Bandzior [webchat@cpc98256-walt21-2-0-cust2024.13-2.cable.virginm.net] has joined #minecrafthelp
#124 [08:55] * CoolMinder [webchat@p5B07AD73.dip0.t-ipconnect.de] has joined #minecrafthelp
#125 [08:55] <Bandzior> Hi I have problem - GL ERROR ; 1286: Invalid framebuffer operation
#126 [08:55] <Bandzior> My graphic is based on Intel, so Nvidia fix is not related here
#127 [08:56] <urielsalis> ??> Bandzior win/dxdiag
#128 [08:56] <Absol> Bandzior: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#129 [08:56] * star23 [webchat@192.161.210.237] has joined #minecrafthelp
#130 [08:56] <Bandzior> give me a minute
#131 [08:57] <CoolMinder> I cant go in the game all versions couldnt save
#132 [08:57] <urielsalis> CoolMinder, what antivirus you have?
#133 [08:57] <CoolMinder> Spyhunter?
#134 [08:58] <urielsalis> ??> CoolMinder tools/hjt
#135 [08:58] <Absol> CoolMinder: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#136 [08:58] <Absol> CoolMinder: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#137 [09:01] <Bandzior> @Absol, https://paste.ubuntu.com/26404850/
#138 [09:02] * PixeliX93 [webchat@lns-bzn-42-82-255-100-82.adsl.proxad.net] has joined #minecrafthelp
#139 [09:02] <star23> i have this issue pixel format not accelerated and i already updated all my drivers heres my dxdiag ------------------ System Information ------------------ Time of this report: 1/17/2018, 09:00:28 Machine name: DESKTOP-38J95JS Machine Id: {304C893B-4AC9-4D07-A2CA-9DC409B2DFAE} Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534) Language: English (Reg
#140 [09:02] <urielsalis> Bandzior, ig4icd, hmm
#141 [09:03] <urielsalis> Bandzior, have you tried deleteing options.txt in .minecraft?
#142 [09:03] <urielsalis> star23, in paste.ubuntu.com
#143 [09:03] <star23> let me try that
#144 [09:03] <star23> is it in appdata or program files
#145 [09:04] <Bandzior> Nope, should I delete this txt file?
#146 [09:04] <urielsalis> Bandzior, yes
#147 [09:04] <Bandzior> ok, 1 min
#148 [09:04] <urielsalis> star23, only messages starting with your name are for you
#149 [09:05] <star23> ok lol sorry im new
#150 [09:07] <star23> i did the paste ubunu thing
#151 [09:07] <urielsalis> star23, give us the link
#152 [09:07] <star23> https://paste.ubuntu.com/26404868/
#153 [09:08] <star23> i played minecraft on this device before it just started crashing in may
#154 [09:09] <urielsalis> star23, your graphics card doesnt have drivers in Windows 10, downgrade to Windows 7, get a new GPU(if its a desktop PC) or play in another pC
#155 [09:10] <Bandzior> so far so good @urielsalis, I will see in next 10-20 mins and reply here again
#156 [09:10] <Bandzior> thanks for help!
#157 [09:10] <urielsalis> Bandzior, wait
#158 [09:10] <urielsalis> Bandzior, where did you get the driver you are running now?
#159 [09:11] <star23> but somehow i played it on this pc before dont know why its doing this
#160 [09:11] <star23> i think i messed with the graphics driver
#161 [09:11] <Lord_Ralex> star23, there's nothing you can do about it
#162 [09:12] <Lord_Ralex> It is not supported, and there is no driver to fix it for Windows 10
#163 [09:12] <Lord_Ralex> The only advice we can give is go back to Windows 7.
#164 [09:12] <star23> how do i do that
#165 [09:12] <Lord_Ralex> Find a windows 7 disk with the key and install it, or take it to a shop.
#166 [09:12] <star23> ok
#167 [09:14] <star23> i hate windows 10
#168 [09:25] * Goooop00 [webchat@cpe-173-92-103-68.carolina.res.rr.com] has joined #minecrafthelp
#169 [09:26] <Goooop00> is minecraft maintenance suppose to last more than a month? i havent been able to log in ever since about december because of it.
#170 [09:35] <Bandzior> I am back, sry, I was out to pick up my son from school. Windows downloaded this driver automatically. @urielsalis. Error still persist btw
#171 [09:35] * alva0 [webchat@h83-209-42-137.cust.se.alltele.net] has joined #minecrafthelp
#172 [09:35] <Bandzior> should I remove this driver and install it again?
#173 [09:37] <urielsalis> Bandzior, no. There are no drivers for your Graphics card for Windows 10, thats why we were asking
#174 [09:37] <urielsalis> Bandzior, you will have to downgrade to Windows 7, get a new GPU(if its a desktop pc) or play in another pc
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#177 [09:39] <Bandzior> ok, but so far it was working before on windows 10 just last few weeks this error shows up
#178 [09:40] <Bandzior> anyway, thankl you for your time and help, have a happy new year eberyone :)
#179 [09:40] <Bandzior> tsry for mistyping
#180 [09:41] * xXxSniperboixXx [webchat@81-234-1-154-no510.tbcn.telia.com] has joined #minecrafthelp
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#182 [09:45] <xXxSniperboixXx> When I try to log in into minecraft i get the message: Cannot connect to server. I figured it must have been network problems but that was not the case. I can connect to my account on another computer. Please help!
#183 [09:46] * islam [webchat@105.110.137.27] has joined #minecrafthelp
#184 [09:49] * kirito [webchat@fixed-187-189-102-138.totalplay.net] has joined #minecrafthelp
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#186 [09:49] * kirito [webchat@fixed-187-189-102-138.totalplay.net] has quit. (Client Quit)
#187 [09:50] <xXxSniperboixXx> The problem has been fixed, thx anyway
#188 [09:50] <xXxSniperboixXx> The problem has been fixed, thx anyway
#189 [09:51] * xXxSniperboixXx [webchat@81-234-1-154-no510.tbcn.telia.com] has left #minecrafthelp
#190 [09:55] * Jonny [webchat@host86-162-249-198.range86-162.btcentralplus.com] has joined #minecrafthelp
#191 [09:55] <Jonny> Hello?
#192 [09:56] * Slack43 [webchat@host-109-88-5-163.dynamic.voo.be] has joined #minecrafthelp
#193 [09:56] <Jonny> is anyone here?
#194 [09:56] <Slack43> hi
#195 [09:56] <Jonny> Hello
#196 [09:56] <Slack43> i have a problem with login
#197 [09:56] <Slack43> i can't log in
#198 [09:56] <Jonny> idk man I've got a problem with Minecraft not launching and NativeLogs.txt
#199 [09:56] <Slack43> i try to reset password but i don't get any mojang emails
#200 [09:57] <Jonny> did u check your spam filters?
#201 [09:57] <Slack43> yes
#202 [10:00] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
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#204 [10:03] * Spawner [webchat@host86-179-50-15.range86-179.btcentralplus.com] has joined #minecrafthelp
#205 [10:03] <Spawner> Hello my account was hacked
#206 [10:03] <Spawner> but i still have the TID to it
#207 [10:03] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#208 [10:04] <Spawner> Hello
#209 [10:04] <Spawner> Hello my account was hacked
#210 [10:04] <Spawner> but i still have the TID to it
#211 [10:05] <Spawner> is there a way to get my account back
#212 [10:05] <Spawner> ?
#213 [10:07] * Spawner [webchat@host86-179-50-15.range86-179.btcentralplus.com] has quit. (Client Quit)
#214 [10:12] * Snowman [~Snowman@85.146.18.119] has joined #minecrafthelp
#215 [10:22] <Jonny> Hello?
#216 [10:22] <Jonny> can someone help me?
#217 [10:23] * Hide [webchat@108-88-173-180.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#218 [10:23] <Hide> Hey, I'm having an issue running 1.12 Minecraft.
#219 [10:24] * Beardan_ [webchat@host-176-37-80-74.la.net.ua] has joined #minecrafthelp
#220 [10:24] <Beardan_> The link of "Trouble access your account" I used and it didn't help me, my trouble is connected to logging into an account from another device, after which I can not log back into my account and get any letters from support of Mojang :( I'm waiting for 4 days. :(
#221 [10:24] <Beardan_> The link of "Trouble access your account" I used and it didn't help me, my trouble is connected to logging into an account from another device, after which I can not log back into my account and get any letters from support of Mojang :( I'm waiting for 4 days. :(
#222 [10:24] * Draydenspace [webchat@173-24-190-156.client.mchsi.com] has joined #minecrafthelp
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#225 [10:25] <Draydenspace> Is this the right server for me to use if I want help with forge?
#226 [10:25] <Draydenspace> Is this the right server for me to use if I want help with forge?
#227 [10:26] * Draydenspace [webchat@173-24-190-156.client.mchsi.com] has left #minecrafthelp
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#230 [10:31] * Yo_Itz_Wolfie [webchat@c-67-189-176-99.hsd1.ny.comcast.net] has joined #minecrafthelp
#231 [10:32] <Yo_Itz_Wolfie> Is herobrines mansion real? Because i saw a giant wood and stone house on all of my worlds
#232 [10:35] * Lord_Ralex kicked Yo_Itz_Wolfie from #minecrafthelp (Reason: o_Itz_Wolfie :No)
#233 [10:39] <Jonny> Hey Lord Relax can you help me bro?
#234 [10:47] * jds [webchat@177.99.87.105] has joined #minecrafthelp
#235 [10:48] <jds> Fix the problem error in minecraft
#236 [10:48] * mohAmed [webchat@197.37.83.100] has joined #minecrafthelp
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#239 [10:56] * hr [webchat@85-76-160-140-nat.elisa-mobile.fi] has joined #minecrafthelp
#240 [10:56] <hr> ÖÖÖ
#241 [10:56] <hr> Why can't i login when i have the right login details
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#243 [10:57] * hr [webchat@85-76-160-140-nat.elisa-mobile.fi] has quit. (Client Quit)
#244 [11:05] * ColossalEgg [webchat@bb-216-195-178-101.gwi.net] has joined #minecrafthelp
#245 [11:05] <ColossalEgg> hi
#246 [11:06] <ColossalEgg> I cant download minecraft because of an error "Unable to save or Download"
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#251 [11:12] <electricas> Hello.
#252 [11:13] <electricas> Any idea on how to restore a hacked account without having the transaction ID? I've bought the game like 6-7 years ago and don't have access to the old email.. Can't reset password because I don't even receive the email from Mojang.
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#268 [11:58] * IjevinSC [webchat@h69-130-149-78.mtjltn.dsl.dynamic.tds.net] has joined #minecrafthelp
#269 [11:59] <IjevinSC> Hello?
#270 [12:00] <IjevinSC> ...
#271 [12:06] * Sam [webchat@aftr-109-91-38-123.unity-media.net] has joined #minecrafthelp
#272 [12:07] <Sam> hey hello i have a problem, i dont get a email if i want verify me
#273 [12:14] * lucky_Dron1 [webchat@BSN-143-181-250.dynamic.siol.net] has joined #minecrafthelp
#274 [12:17] <lucky_Dron1> hey i have a problem about java, so when i try to open minecraft it crashes and it says that its unable to start java
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#277 [12:25] * Acceter [webchat@h68.137.213.151.dynamic.ip.windstream.net] has joined #minecrafthelp
#278 [12:25] <Acceter> Hello
#279 [12:26] <Acceter> My account "AlanWalker" got hacked, I have the hackers email.
#280 [12:26] <Acceter> Could you please help?
#281 [12:28] <urielsalis> ??> Acceter account/send-email
#282 [12:28] <Absol> Acceter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#283 [12:28] <Absol> Acceter: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#284 [12:28] <urielsalis> ??> Acceter account/trans-id
#285 [12:28] <Absol> Acceter: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#286 [12:29] <Acceter> I have two transaction id's from when I bought two accounts, how do I know which is which then?
#287 [12:29] <urielsalis> Acceter, give them both
#288 [12:29] <Acceter> ok
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#292 [12:56] <IjevinSC_> Hey so i have a problem for a long time it wont ever let me log in i also tried contacting microsoft and they hung up on me
#293 [12:57] * DerpieTurtles [webchat@90.209.62.229] has joined #minecrafthelp
#294 [12:57] <urielsalis> IjevinSC_, Microsoft doesnt support Minecraft
#295 [12:57] <urielsalis> ??> IjevinSC_ account/send-email
#296 [12:57] <Absol> IjevinSC_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#297 [12:57] <Absol> IjevinSC_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#298 [12:57] <urielsalis> ??> IjevinSC_ acconut/trans-id
#299 [12:57] <IjevinSC_> ok
#300 [12:58] <IjevinSC_> Username: IjevinSC
#301 [12:58] <IjevinSC_> and i dont know my trans_id
#302 [12:58] <IjevinSC_> wait
#303 [12:58] <IjevinSC_> what is trans_id
#304 [12:58] <urielsalis> ??> IjevinSC_ account/trans-id
#305 [12:58] <Absol> IjevinSC_: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#306 [12:58] <urielsalis> IjevinSC_, and dont post it here
#307 [12:59] <IjevinSC_> ok
#308 [12:59] * urielsalis facepalms
#308 [12:59] <urielsalis> IjevinSC_, Contact Mojang, you were given the link
#309 [12:59] <urielsalis> IjevinSC_, this is a public chat
#310 [12:59] * bastianosalex [webchat@ip5657c694.direct-adsl.nl] has joined #minecrafthelp
#311 [13:00] <IjevinSC_> wat
#312 [13:00] <IjevinSC_> i was given a link
#313 [13:01] <bastianosalex> hi there i want to play with my son minecraft on a local server, shouldn't be that hard but i read everywhere different info. I play win 10 edition, laptop and desktop both windows 10 can anyone help?
#314 [13:01] * DarkNoddy [~mordi@ti0020a400-1713.bb.online.no] has joined #minecrafthelp
#315 [13:01] <urielsalis> IjevinSC_, look 10 messages up
#316 [13:01] <urielsalis> bastianosalex, Sorry, this channel is for the java edition, you can try in the forums
#317 [13:01] <IjevinSC_> ok
#318 [13:02] <bastianosalex> oh thx
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#320 [13:02] <IjevinSC_> um...
#321 [13:03] <IjevinSC_> Nevermind
#322 [13:03] <IjevinSC_> I dont even know anymore
#323 [13:03] <IjevinSC_> bye
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#325 [13:05] <Pths> So the problem I have is that on my realm the chat of one player shows as hashtags, and I can't seem to find any info on how to fix this, any help?
#326 [13:05] <urielsalis> Pths, hashtags?
#327 [13:05] <Pths> Yup, as in everything they type is shows as hashtags, not just certains words or something
#328 [13:06] <urielsalis> Pths, tell that user to come here, we cant help by proxy
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#330 [13:07] <Pths> Well I have them sitting right here next to me
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#332 [13:08] * HelloIAmBack [webchat@87.244.124.17] has joined #minecrafthelp
#333 [13:09] <HelloIAmBack> Hello, minecraft crashes on launch when loading minecraft 1.8 as it does not have the "twitchsdk README"
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#336 [13:18] <tacticalwolf17> im having trouble loging into my original pc minecraft account before mojang accounts were needed
#337 [13:20] <urielsalis> HelloIAmBack, we only help with the latest version here
#338 [13:20] <tacticalwolf17> basically i had bought minecraft on minecraft.net and i tried logging into it but it says that "that" account is NOT a mojang account so it said i had to transfer that account.....so i did.....and shit still doesnt work correctly
#339 [13:20] <Absol> tacticalwolf17: Please keep it civil
#340 [13:20] <urielsalis> tacticalwolf17, what happens when you try?
#341 [13:20] <tacticalwolf17> i understand that but do you have ANY advice?
#342 [13:21] <tacticalwolf17> it just says that the original minecraft.net account is not a mojang account and that i have to transfer...but i already did that once ...so i tried logging into it and it worked on mojang's part but i dont even see anywhere where i can download it....it says i dont own minecraft but i know for a fact that i do ...i bought it back in ALPHA on minecraft.net
#343 [13:22] <tacticalwolf17> any reasoning as to why this happens? i just need to know how to get this to notice my original account and redownload the minecraft client to play the game
#344 [13:24] <tacticalwolf17> i just need help with this, if you cant help me just inform me please
#345 [13:24] <GreyVulpine> tacticalwolf17 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#346 [13:24] <tacticalwolf17> thank you so much
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#351 [13:36] <Pths> So should I send in a support ticket to the customer support too?
#352 [13:37] * santiag [webchat@181.57.243.39] has joined #minecrafthelp
#353 [13:39] <mattym> Pths, Yes, if its a Bedrock Edition realm, be sure to include the gamertags of the users effected, if its a Java realm, include the usernames.
#354 [13:39] * mrvash [webchat@24-171-68-48.dhcp.mtvr.il.charter.com] has joined #minecrafthelp
#355 [13:39] <mrvash> I needed help
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#357 [13:39] <mrvash> My account was stolen and then someone im guessing migrated it to a different email? keeps saying there is no email with a mojang account, even though i do password recovery and it works
#358 [13:40] <Pths> Alright, thank you mattym!
#359 [13:40] <mattym> ??> mrvash account/send-email
#360 [13:40] <Absol> mrvash: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#361 [13:40] <Absol> mrvash: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#362 [13:41] * tacticalwolf17 [webchat@c-24-11-240-8.hsd1.tn.comcast.net] has joined #minecrafthelp
#363 [13:42] <tacticalwolf17> my minecraft.net account told me that i had to migrate it to mojang account...so i did but i dont see anywhere i can download the game
#364 [13:44] <mattym> tacticalwolf17, You were just told what to do.
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#371 [14:10] * xXCrazySteveXx [webchat@cpc121720-barn9-2-0-cust197.17-1.cable.virginm.net] has joined #minecrafthelp
#372 [14:11] <xXCrazySteveXx> When i try login to my minecraft it says Login Failed incorrect username or password ive reset them both
#373 [14:12] <mattym> ??> xXCrazySteveXx login/throttle
#374 [14:12] <Absol> xXCrazySteveXx: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#375 [14:12] <Absol> xXCrazySteveXx: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#376 [14:12] <xXCrazySteveXx> ive waited 1h and reset it
#377 [14:12] <xXCrazySteveXx> otherwise i wouldnt be here
#378 [14:12] * osuka [~osuka@2604:a880:0:1010::20:1] has joined #minecrafthelp
#379 [14:13] <mattym> xXCrazySteveXx, If its still not working, it means you didn't give it a full hour. Make sure you do not attempt any logins or to change any info for 1 full hour, or it will reset the lockout timer.
#380 [14:13] <xXCrazySteveXx> ok ty for your help ;)
#381 [14:13] <xXCrazySteveXx> good sir
#382 [14:14] <xXCrazySteveXx> Also i have a error with my cracked launcher give me a second ill find the error
#383 [14:14] <mattym> xXCrazySteveXx, We dont support piracy here.
#384 [14:15] <xXCrazySteveXx> what do u mean piracy?
#385 [14:15] <xXCrazySteveXx> do i need to do a different question air?
#386 [14:15] <mattym> xXCrazySteveXx, Cracked launchers = Piracy
#387 [14:16] <xXCrazySteveXx> oh well could u tell me what the error is though?
#388 [14:16] <xXCrazySteveXx> Java VM Version: Java HotSpot(TM) Client VM (mixed mode), Oracle Corporation Memory: 63186264 bytes (60 MB) / 251101184 bytes (239 MB) up to 523501568 bytes (499 MB) JVM Flags: 6 total; -XX:HeapDumpPath=MojangTricksIntelDriversForPerformance_javaw.exe_minecraft.exe.heapdump -Xmx512M -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:-UseAdaptiveSizePolicy -Xmn128M IntCache: cache: 0, tcache: 0, allocated
#389 [14:16] <xXCrazySteveXx> thats what it shows on the crash report
#390 [14:17] <mattym> xXCrazySteveXx, No
#391 [14:17] <xXCrazySteveXx> wat u mean no?
#392 [14:17] <mattym> xXCrazySteveXx, We dont help with cracked launchers, period.
#393 [14:18] <xXCrazySteveXx> i just want to know the error ...
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#408 [14:38] * Mich [webchat@c-73-223-235-154.hsd1.ca.comcast.net] has joined #minecrafthelp
#409 [14:39] <Mich> Hey there. I just got off a weird call with 'mojang customer support', who wanted to remote into my desktop and rambled on about how I had 'the torpig virus infecting my IP'.
#410 [14:39] <Lord_Ralex> There is no call center....
#411 [14:39] <mattym> Mich, Mojang has no phone support.
#412 [14:39] <Mich> Yeah thats what I thought
#413 [14:40] <Mich> I feel better about shutting it down now.
#414 [14:43] <HelloIAmBack> urielsalis, oh ok, its just that someone was helping me with this problem the other day (2 days ago)
#415 [14:46] <Mich> Thank you everyone. I also have a minor problem: I'm not receiving password reset emails from my minecraft account to its associated email.
#416 [14:47] <mattym> ??> Mich account/send-email
#417 [14:47] <Absol> Mich: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#418 [14:47] <Absol> Mich: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#419 [14:47] <Mich> Great, thank you. Do you know if the wait time speeds up at all after the holiday mess is over?
#420 [14:49] <mattym> Mich, Usually does, but the info on the page itself hasnt been updated in a few days, so they are probably further along than it shows
#421 [14:49] <Mich> Thats a comforting thought. Thanks again.
#422 [14:49] <HelloIAmBack> mattym? Any chance you could help with minecraft 1.8 twitch stuff?
#423 [14:50] <HelloIAmBack> I mean, it has something to do with 1.12.2 too...
#424 [14:50] <mattym> ??> HelloIAmBack launcher/log
#425 [14:50] <Absol> HelloIAmBack: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#426 [14:50] <mattym> HelloIAmBack, Get the above info on the current game version
#427 [14:51] <HelloIAmBack> lol I was here the other day getting 1.12 to be fixed (CubedTheThird couldn't fix my game)
#428 [14:52] <HelloIAmBack> https://paste.ubuntu.com/26406619/
#429 [14:53] <HelloIAmBack> I think it 100% has something to do with me not having the twitchsdk README file
#430 [14:53] <mattym> HelloIAmBack, Current version. 1.12.1
#431 [14:53] <HelloIAmBack> Will do mate
#432 [14:53] <HelloIAmBack> https://paste.ubuntu.com/26406622/
#433 [14:54] <mattym> ??> HelloIAmBack tools/hjt
#434 [14:54] <Absol> HelloIAmBack: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#435 [14:54] <Absol> HelloIAmBack: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#436 [14:55] <HelloIAmBack> https://paste.ubuntu.com/26406629/
#437 [14:56] <mattym> HelloIAmBack, Hmm, seeing something that may be an issue, but its not showing the usual problematic part.
#438 [14:57] <mattym> HelloIAmBack, Try uninstalling the Killer Networking software, but dont remove the networking driver.
#439 [14:57] <HelloIAmBack> yeah, I was here for 3 hours the last time and no one could really find the problem
#440 [14:57] <HelloIAmBack> I tried that the last time and it didn't solve the problem, so I reinstalled it
#441 [14:58] <mattym> HelloIAmBack, Did you restart the computer after removing it?
#442 [14:58] <HelloIAmBack> Yup
#443 [14:58] <HelloIAmBack> I think it isn't caused by the Killer NIC, but the Killer software suite itself, perhaps?
#444 [14:59] <HelloIAmBack> UNless I try updating it?
#445 [14:59] <mattym> HelloIAmBack, Yeah, there are known problems with a few components of their software.
#446 [15:02] <HelloIAmBack> Cool man, I'll try update it and tell you if it works
#447 [15:06] * Izzy_ [webchat@pool-71-161-93-72.cncdnh.east.myfairpoint.net] has joined #minecrafthelp
#448 [15:06] <Izzy_> Hello
#449 [15:07] * Martijnde_B [webchat@ip565f5683.direct-adsl.nl] has joined #minecrafthelp
#450 [15:07] <Martijnde_B> Hello
#451 [15:07] <Izzy_> My game is telling me that it can't download ar_sa.lang
#452 [15:07] <Martijnde_B> I can't login to Minecraft.net and the minecraft client Can't connect to server
#453 [15:08] <Martijnde_B> Site + Client
#454 [15:08] <Martijnde_B> I reinstalled mc nothing helps
#455 [15:08] <mattym> ??> Martijnde_B tools/hjt
#456 [15:08] <Absol> Martijnde_B: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#457 [15:08] <Absol> Martijnde_B: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#458 [15:08] <Izzy_> so
#459 [15:08] <Izzy_> what do I do?
#460 [15:09] <Izzy_> I really don't know whats going on with it
#461 [15:09] <mattym> Izzy_, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#462 [15:09] <Izzy_> Ok thank you so so much
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#464 [15:09] <Martijnde_B> @Absol https://paste.ubuntu.com/26406701/
#465 [15:11] * Juju [webchat@c-24-10-137-134.hsd1.ut.comcast.net] has joined #minecrafthelp
#466 [15:12] <mattym> ??> Martijnde_B info/mcleaks
#467 [15:12] <Izzy_> It's uninstalling
#468 [15:12] <Absol> Martijnde_B: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#469 [15:12] <Absol> Martijnde_B: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#470 [15:12] * Pro_Quackington [webchat@173.94.188.127] has joined #minecrafthelp
#471 [15:12] <Martijnde_B> i tried to install also a cracked launcher and login to mojang
#472 [15:12] <Martijnde_B> Didnt work either
#473 [15:13] * Milou048 [webchat@LFbn-1-1053-32.w86-247.abo.wanadoo.fr] has joined #minecrafthelp
#474 [15:13] <Izzy_> I hope this works!
#475 [15:13] * Izzy_ [webchat@pool-71-161-93-72.cncdnh.east.myfairpoint.net] has quit. (Quit: Web client closed)
#476 [15:13] <Martijnde_B> Absol where are they installed ??
#477 [15:13] <mattym> Martijnde_B, Don't try to pirate the game.
#478 [15:13] <mattym> Martijnde_B, its wherever you put it.
#479 [15:14] <Martijnde_B> But why I cant connect on the web either ?
#480 [15:14] <mattym> Martijnde_B, Because you are using Mcleaks
#481 [15:14] <Juju> Hi guys. My 5 year old has been playing minecraft on his ipad, and using my Xbox live account, he has been able to get on the internet based servers. I am trying to buy him coins, but running into all sorts of problems. When trying to create a mojang account, it will not let me teather my microsoft (xbox live) account. Is there a way to tether these, so that i might be able to get all of the purchases we currently have, and future o
#482 [15:14] <star23> lord ralex is there any options before i smash this pc because i wasted my money because other games work like high end games like gta v call of duty and subnautica i just dont get why this needs a high end graphics card
#483 [15:14] <Martijnde_B> ''Could not connect to server.''
#484 [15:15] <Martijnde_B> @Mattym But where can I remove Mcleaks?
#485 [15:15] <Martijnde_B> Where is it installed?
#486 [15:15] <mattym> Juju, the iPad version of the game, does not link with a Mojang account at all.
#487 [15:15] <mattym> Martijnde_B, Wherever you installed it.
#488 [15:16] <Juju> Aww i see. Can i purchase coins on my xbox live account somewhere to use for his ipad version game?
#489 [15:16] <Martijnde_B> Mattym I didnt installed it ?
#490 [15:16] <Lord_Ralex> star23, it doesn't need a high end card. It needs one that's actually supported properly by your own computer.
#491 [15:16] <mattym> Juju, I believe that is all done through the App Store account on the iPad
#492 [15:16] <Martijnde_B> Do I need to remove it from downloads to
#493 [15:16] <mattym> Martijnde_B, If its in downloads, delete it from there.
#494 [15:17] <Juju> Thanks mattym
#495 [15:17] <star23> because i know for a fact i played it on this pc before
#496 [15:17] <star23> i remember it lagging alot
#497 [15:17] <Lord_Ralex> That does not change the fact it's not supported.
#498 [15:17] * Pleussokopter [webchat@dyndsl-037-138-177-095.ewe-ip-backbone.de] has joined #minecrafthelp
#499 [15:18] * Juju [webchat@c-24-10-137-134.hsd1.ut.comcast.net] has quit. (Quit: Web client closed)
#500 [15:18] <Martijnde_B> Mattym could you see in the log where it was installed?
#501 [15:18] <mattym> Martijnde_B, Its not installed, its just the program, so if you have it in downloads, delete that.
#502 [15:19] <Martijnde_B> I did
#503 [15:19] * Pleussokopter [webchat@dyndsl-037-138-177-095.ewe-ip-backbone.de] has quit. (Client Quit)
#504 [15:19] * HelloIAmBack [webchat@87.244.124.17] has joined #minecrafthelp
#505 [15:19] <HelloIAmBack> Updating my killer driver did not work
#506 [15:19] <Milou048> Hi everyone, I have a problem, yesterday I tried to connect to my minecraft account and it said my password was not valid, so I asked to reset my password but I didn't received any mail and I don't know what to do. I tried to ask to reset my password multiple times yesterday and today but I still didn't receive any mail. Does someone have the same problem ?
#507 [15:20] <star23> if i had a bad pc then why did it work before im not trying to argue i just want to know why
#508 [15:20] <Lord_Ralex> star23, luck.
#509 [15:20] <HelloIAmBack> Milou048, I am not a helper, but have you made sure that the minecraft email address that you used is the exact (letter for letter) email address for your account?
#510 [15:20] <Martijnde_B> mattym i am emptying my bin
#511 [15:21] <star23> ok it says opengl is not supported on this driver instead of pixel format not accelerated now
#512 [15:21] <HelloIAmBack> oh, my problem is that I cannot log onto minecraft 1.5 - snapshots
#513 [15:21] <Martijnde_B> Mattym should I make a new log , if its removed?
#514 [15:21] <Lord_Ralex> star23, that is still the same issue effectively.
#515 [15:21] <star23> oh
#516 [15:21] <Lord_Ralex> star23, either install Windows 7, which supports your hardware correctly, or get a new computer.
#517 [15:23] <HelloIAmBack> https://paste.ubuntu.com/26406755/
#518 [15:23] <star23> i cant no money spent it all on this game
#519 [15:23] * bella_ [webchat@50.108.175.198] has joined #minecrafthelp
#520 [15:23] <Martijnde_B> @Mattym https://paste.ubuntu.com/26406757/
#521 [15:23] <bella_> i need help
#522 [15:23] <mattym> Martijnde_B, You still need to do the rest of the instructions.
#523 [15:24] <Martijnde_B> Mattym which
#524 [15:24] <Pro_Quackington> I currently am having issues logging onto the launcher and minecraft.net. Mojang.com is still working fine, does anyone have suggestions.
#525 [15:24] <Martijnde_B> I removed it everywhere I empty my bin too
#526 [15:24] <bella_> i am having troubles downloading the latest version of minecraft
#527 [15:24] <mattym> Martijnde_B, Go back and read the info you were given.
#528 [15:25] <Milou048> yes, I connected to minecraft two weeks ago so the email address was still written in the app and I also checked it. Also, I'm almost sure the password I gave was the good one. I also tried to connect on the mojang website but it doesn't work too
#529 [15:25] <bella_> who is here
#530 [15:25] <mattym> bella_, What happens when you try.
#531 [15:25] <mattym> ??> Milou048 account/send-email
#532 [15:25] <bella_> it says error
#533 [15:25] <Absol> Milou048: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#534 [15:25] <Absol> Milou048: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#535 [15:25] <Martijnde_B> Mattym I did it all can you check my new file if its gone?
#536 [15:25] <mattym> Pro_Quackington, What does it say when you try?
#537 [15:25] <Martijnde_B> https://paste.ubuntu.com/26406757/
#538 [15:26] <mattym> Martijnde_B, you didnt read/do all the instructions.
#539 [15:26] <Pro_Quackington> mattym, sometimes incorrect password then sometimes it says could not be verified or something
#540 [15:26] <Martijnde_B> Your instructions
#541 [15:27] <mattym> Pro_Quackington, But there is no issue on the website, from the same computer?
#542 [15:27] <Milou048> Absol: ok thank you
#543 [15:27] <bella_> can someone help me
#544 [15:27] <Pro_Quackington> mattym, it happens on both of my computers
#545 [15:27] <mattym> bella_, What does it say when you try?
#546 [15:27] <mattym> ??> Pro_Quackington login/throttle
#547 [15:27] <Absol> Pro_Quackington: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#548 [15:27] <Absol> Pro_Quackington: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#549 [15:28] <bella_> it says that an error ocurrs
#550 [15:28] <Martijnde_B> [22:12] <Absol> Martijnde_B: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#551 [15:28] <Martijnde_B> Mattym where can I find the mojang system host file?
#552 [15:28] * star23_ [webchat@192.161.210.237] has joined #minecrafthelp
#553 [15:29] <Pro_Quackington> mattym, I've tried after waiting for it to reset, and had the same result, but I will try it again
#554 [15:29] <mattym> ??> Martijnde_B win/hosts/edit
#555 [15:29] <Absol> Martijnde_B: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#556 [15:29] <Absol> Martijnde_B: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#557 [15:29] <mattym> Pro_Quackington, Make sure you give it a full hour without any attempts to login or change the info.
#558 [15:29] <Pro_Quackington> mattym, ive waited about a day between attempts, but okay
#559 [15:30] <mattym> Pro_Quackington, Are you using any VPN software?
#560 [15:30] <Pro_Quackington> not to my knowledge
#561 [15:30] * Milou048 [webchat@LFbn-1-1053-32.w86-247.abo.wanadoo.fr] has quit. (Ping timeout: 180 seconds)
#562 [15:30] <mattym> Pro_Quackington, On a public or shared connection?
#563 [15:31] <Pro_Quackington> mattym, I don't think so
#564 [15:31] <Martijnde_B> Absol I opened the file
#565 [15:31] <bella_> mattym please help me the latest release wont download
#566 [15:31] <Martijnde_B> Do I need to remove the 2 addresses?
#567 [15:31] <star23_> idk what to do know is there anymore options?
#568 [15:31] <mattym> bella_, Tell us exactly what it says.
#569 [15:31] <Lord_Ralex> star23_, no
#570 [15:32] <mattym> Martijnde_B, Yes
#571 [15:32] <bella_> ok mattym one sec
#572 [15:32] <bella_> mttym it says it is unable to download
#573 [15:33] <star23_> then why did it work before i played it flawlessy then know it all of a sudden stopped is it the problem with java?
#574 [15:33] <Lord_Ralex> star23_, no
#575 [15:33] <Lord_Ralex> star23_, it is your computer.
#576 [15:33] <Lord_Ralex> star23_, what part of that is not clear.
#577 [15:33] <Martijnde_B> Mattym and Absol Thanks for the support that you helped me by a stupid/dumb thing I did , it working now thank you
#578 [15:34] <star23_> because the factis it worked on my pc before if it was my computer it wouldnt of worked at all
#579 [15:34] <mattym> bella_, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#580 [15:34] <Lord_Ralex> star23_, your computer is crap and not supported by Intel or Microsoft on Windows 10
#581 [15:34] <Pro_Quackington> mattym, alright ill try again in an hour, im out
#582 [15:34] <Lord_Ralex> star23_, that's the fact.
#583 [15:34] <bella_> mattym i tryed can you walk me through the steps
#584 [15:34] <mattym> star23_, And its simple, your only option now is to use Windows 7, or but a computer.
#585 [15:34] <Lord_Ralex> star23_, it worked because you were lucky. Now it's not, and there is NOTHING anyone can do about it.
#586 [15:34] <mattym> bella_, I cant make it any simpler than whats in that link.
#587 [15:34] * Lord_Ralex kicked star23_ from #minecrafthelp (Reason: tar23_ :So stop asking about other options. I am tired of hearing it from you.)
#588 [15:35] <bella_> mattym are you a real person
#589 [15:35] <mattym> Yes
#590 [15:36] * Martijnde_B [webchat@ip565f5683.direct-adsl.nl] has quit. (Quit: Web client closed)
#591 [15:37] * Pro_Quackington [webchat@173.94.188.127] has quit. (Ping timeout: 180 seconds)
#592 [15:38] <HelloIAmBack> Alright now, so basically minecraft won't launch from the updates 1.5 - 1.12.2 (the lastest snapshots too)
#593 [15:38] <bella_> mattym what is the #
#594 [15:38] * jokoloco [webchat@ip68-104-15-191.lv.lv.cox.net] has joined #minecrafthelp
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#598 [15:40] <HelloIAmBack> I personally think its because of twitchsdk not being installed on my PC (it won't install)
#599 [15:40] <mattym> HelloIAmBack, No, the game no longer uses that. It no longer exists as it was removed as a feature
#600 [15:41] <mattym> HelloIAmBack, Specific version of the game will always get that error, its meaningless
#601 [15:41] <HelloIAmBack> so I can't log onto older versions of the game?
#602 [15:41] <bella_> ok whats the #
#603 [15:41] <mattym> bella_, What are you talking about?
#604 [15:42] <bella_> u
#605 [15:43] <HelloIAmBack> I mean, with twitchsdk installed on my old PC, it allows me to play on older versions of the game. Does this mean that older minecraft versions do not require twitchsdk?
#606 [15:44] * Nicoly11 [webchat@201.17.18.77] has joined #minecrafthelp
#607 [15:44] <Nicoly11> Hello guys
#608 [15:44] <mattym> HelloIAmBack, They will get an error with it, but continue to work without it. You seem to be having an issue with any version requiring the game to connect to itself, something that is required from when they merged the client and server. Which is still pointing to some type of network issue.
#609 [15:45] <Nicoly11> So I have a problem with minercaft about 2 months ago, can anyone help me?
#610 [15:45] <bella_> mattym what is ur #
#611 [15:45] <mattym> Nicoly11, Explain the problem.
#612 [15:45] <mattym> bella_, We dont use anything like that here. Follow the instructions you were given.
#613 [15:45] <bella_> mattym make an exeption
#614 [15:46] <Nicoly11> When I press play on my minecraft the following message appears: an unexpected problem has occurred and the game has stopped working. we apologize for the inconvenience
#615 [15:46] <mattym> HelloIAmBack, Did anyone try something called a winsock reset with you yet?
#616 [15:46] <mattym> ??> Nicoly11 launcher/log
#617 [15:46] <Absol> Nicoly11: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#618 [15:46] <HelloIAmBack> Don't think so, mate
#619 [15:46] <Nicoly11> Yesterday I came here and you asked me to delete the .minecraft folder, I did this and it did nothing!
#620 [15:46] <mattym> HelloIAmBack, Can you open a command prompt as an Admin on the PC?
#621 [15:46] <HelloIAmBack> sure
#622 [15:47] <mattym> HelloIAmBack, Once its open type the following then hit enter, if it completes correctly it should ask you to restart the pc: netsh winsock reset
#623 [15:47] * Cosbytrooper [webchat@cpe-107-15-193-182.nc.res.rr.com] has joined #minecrafthelp
#624 [15:48] <bella_> mattym please make an exeption
#625 [15:48] * sneezing_panda [~panda@2605:a000:c705:3800:4de9:1b3e:61d2:dfaf] has joined #minecrafthelp
#626 [15:48] <Nicoly11> Shows this: Waiting for log output ...
#627 [15:48] <mattym> bella_, Follow the instructions you were linked. They are as simple as they can get, if you cannot follow them, you should not even be using a computer.
#628 [15:48] <Cosbytrooper> I'm trying to use a code to download minecraft but it's stuck on the placing order screen
#629 [15:49] <mattym> ??> Nicoly11 launcher/crash-log
#630 [15:49] <Absol> Nicoly11: We need to see your crash log, which is created after a crash.
#631 [15:49] <Absol> Nicoly11: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#632 [15:49] <mattym> Cosbytrooper, Are you doing so on minecraft.net?
#633 [15:49] <HelloIAmBack> Yo mattym? Mind if I could do a winsock error test first?
#634 [15:49] <Cosbytrooper> Yes
#635 [15:49] <mattym> HelloIAmBack, Error test may not show anything, resetting it would rule it out.
#636 [15:50] <bella_> mattym i can get you fired i am the sister of donald trump
#637 [15:50] <mattym> bella_, Good for you. Have fun figuring this out on your own.
#638 [15:50] <mattym> !terminate bella_
#639 [15:50] <AndrewPH> bella_, ok buddy get a volunteer 'fired'
#640 [15:50] * Absol kicked bella_ from #minecrafthelp (Reason: ella_ :You have been removed from this channel)
#641 [15:50] <mattym> Cosbytrooper, Log into your account at account.mojang.com/me and then try redeeming it from the option there.
#642 [15:52] * HelloIAmBack_ [webchat@87.244.124.17] has joined #minecrafthelp
#643 [15:52] <HelloIAmBack_> Should I now retry minecraft?
#644 [15:52] <mattym> HelloIAmBack_, May want to try a reinstall first.
#645 [15:52] <mattym> ??> HelloIAmBack_ win/reinst
#646 [15:52] <Absol> HelloIAmBack_: You may need to reinstall the locally installed files that Minecraft puts into place.
#647 [15:52] <Absol> HelloIAmBack_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#648 [15:53] * HelloIAmBack [webchat@87.244.124.17] has quit. (Ping timeout: 180 seconds)
#649 [15:53] <Nicoly11> Ok, do this, here is a URL: https://paste.ubuntu.com/26406904/
#650 [15:54] <HelloIAmBack_> mattym, it is still crashing
#651 [15:55] * bri [webchat@ool-44c64e7b.dyn.optonline.net] has joined #minecrafthelp
#652 [15:55] <HelloIAmBack_> Like, it crashes 99/100 times
#653 [15:55] <Cosbytrooper> The website wouldn't let me log in and when I clicked Register a new mojang account it took me back to the buy screen
#654 [15:55] <bri> Hi i was wondering why my minecraft wont open?
#655 [15:56] <Nicoly11> https://paste.ubuntu.com/26406904/
#656 [15:56] <mattym> Cosbytrooper, If you got to the point where you were trying to redeem it, you should have already made a Mojang account.
#657 [15:56] <Cosbytrooper> I did but it won't let me log in to it
#658 [15:57] <mattym> Cosbytrooper, What happens when you try?
#659 [15:57] <bri> helloo??
#660 [15:57] <mattym> bri, Explain the issue.
#661 [15:57] <Nicoly11> hello?
#662 [15:57] <bri> can anyone help me?
#663 [15:57] <bri> my mine craft wont open?
#664 [15:57] <Nicoly11> can anyone help me?
#665 [15:58] <HelloIAmBack_> Welcome to the club, bri
#666 [15:58] <Nicoly11> My minecraft does not open either
#667 [15:58] <Nicoly11> https://paste.ubuntu.com/26406904/
#668 [15:58] <HelloIAmBack_> yay, 3 people with their minecrafts not opening! :D
#669 [15:58] <mattym> Nicoly11, Stop repeating it, be patient
#670 [15:59] <Nicoly11> Sorry
#671 [15:59] <bri> it keep saying unable to download minecraft try agin later
#672 [15:59] <bri> its keep saying
#673 [15:59] <Cosbytrooper> Error! Unknown e-mail address or password.
#674 [15:59] <HelloIAmBack_> Nicoly11, these people are on a volunteer-run and their helpers have real-life responsibilities as well. Please be patient while waiting, or check back in a few hours.
#675 [15:59] <Cosbytrooper> Even though I just created the account and know it's the right one
#676 [15:59] <mattym> Cosbytrooper, Did you check the email account to see if you got the confirmation it was created?
#677 [16:00] <Cosbytrooper> Yes
#678 [16:00] <Nicoly11> I'll be waiting here, but try to answer me quickly, please!
#679 [16:00] <mattym> bri, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#680 [16:01] <bri> i dont have bytefence
#681 [16:01] <mattym> ??> bri tools/hjt
#682 [16:01] <Absol> bri: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#683 [16:01] <Absol> bri: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#684 [16:01] <mattym> Nicoly11, How did you try to reinstall the game the other day?
#685 [16:01] <bri> ok thank you bye!
#686 [16:02] <Nicoly11> What?
#687 [16:02] <Nicoly11> What?
#688 [16:02] * bri [webchat@ool-44c64e7b.dyn.optonline.net] has left #minecrafthelp
#689 [16:02] <Nicoly11> Do you want me to reinstall my minecraft? I've tried this several times!
#690 [16:02] * Guest13099 is now known as payonel
#691 [16:03] <mattym> Nicoly11, Open the following folder on the PC, C:\Program Files (x86)\Minecraft delete the folder called runtime found there. Then try to start the game again.
#692 [16:03] * bri_ [webchat@ool-44c64e7b.dyn.optonline.net] has joined #minecrafthelp
#693 [16:03] <HelloIAmBack_> Oyy mattym? Does it make any sense that 1/100 times I can connect onto minecraft without it crashing (on any update)?
#694 [16:03] <bri_> hi
#695 [16:03] <bri_> sorry i'm back
#696 [16:04] <mattym> Cosbytrooper, It would seem like you triggered the lockout for too many attempts. Wait an hour then try the redemption process again from the Mojang account page.
#697 [16:04] <bri_> what was the link u sent me again @Absol?
#698 [16:04] <mattym> HelloIAmBack_, Yeah, its been known to happen with some of the network related issues.
#699 [16:04] <Nicoly11> Ok, I'll do it
#700 [16:04] <mattym> ??> bri_ tools/hjt
#701 [16:05] <Absol> bri_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#702 [16:05] <Cosbytrooper> Too many attempts? I only tried once...
#703 [16:05] <Absol> bri_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#704 [16:05] <mattym> Cosbytrooper, It happens sometimes if the connection gets messed up part way through.
#705 [16:05] <Cosbytrooper> That might be it, it's snowing alot here and we're having power surges
#706 [16:06] <HelloIAmBack_> Hmm
#707 [16:06] <HelloIAmBack_> alright then
#708 [16:07] <Cosbytrooper> I managed to get logged in and it took me back to the minecraft.net page
#709 [16:07] <mattym> HelloIAmBack_, Initially we had you remove McAfee and then you said it worked right?
#710 [16:07] <HelloIAmBack_> Nope, it worked one time
#711 [16:08] <HelloIAmBack_> which is my 1/100 chance of logging in (I guess) and I just pulled of being lucky
#712 [16:08] <Nicoly11> You made the same mistake, I'll send the link again for you to see !! https://paste.ubuntu.com/26406968/
#713 [16:08] <mattym> ??> Nicoly11 tools/hjt
#714 [16:08] <Absol> Nicoly11: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#715 [16:08] <Absol> Nicoly11: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#716 [16:08] <Cosbytrooper> Now it's back to not letting me log in... What's going on here?
#717 [16:09] <mattym> Cosbytrooper, Like I said, try again in an hour without any attempts to do anything on either site in that time.
#718 [16:09] <Cosbytrooper> ok
#719 [16:09] <HelloIAmBack_> Also, mattym? I've updated the killer driver and that didn't work... You said something about reinstalling it? How would that work without, putting it politely, messing things up?
#720 [16:10] <mattym> HelloIAmBack_, You would need to uninstall it. But make sure not to remove the actual networking driver.
#721 [16:10] <Cosbytrooper> I'll be back later if it doesn't work, thanks
#722 [16:10] <mattym> HelloIAmBack_, It should just be a matter of removing the software related to it.
#723 [16:10] <bri_> absol
#724 [16:10] <bri_> i posted it
#725 [16:10] <mattym> bri_, We need the link
#726 [16:10] <bri_> OK
#727 [16:10] <mattym> HelloIAmBack_, Was a malware/adware cleaner ever tried?
#728 [16:10] <bri_> https://paste.ubuntu.com/26406976/
#729 [16:11] <mattym> bri_, Thats not the full report
#730 [16:11] <bri_> WHAT DO I DO now (sorry 4 caps)
#731 [16:11] <bri_> oh
#732 [16:12] <Nicoly11> https://paste.ubuntu.com/26406988/
#733 [16:12] <Nicoly11> I did
#734 [16:12] <HelloIAmBack_> Don't believe so, mattym
#735 [16:12] <bri_> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 5:07:35 PM, on 1/17/2018 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v10.0 (10.00.9200.16537) Boot mode: Normal Running processes: C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTsysTray8.exe C:\Program Files (x86)\Sony\PlayMemories Home\PMBVolumeWatcher.exe C:\Users\Brielle\Downloads\HijackThis.exe C:\Users\Brielle\Downloads\HijackThis (
#736 [16:12] <mattym> Nicoly11, Uninstall hamachi. then restart the computer and try the game again.
#737 [16:12] <mattym> bri_, We need the full report in the link
#738 [16:13] <mattym> ??> HelloIAmBack_ av/adwcleaner
#739 [16:13] <Absol> HelloIAmBack_: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#740 [16:13] <Absol> HelloIAmBack_: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#741 [16:13] <Nicoly11> Right. Please do not lose my name here! I'm going back if I can or not !!!
#742 [16:13] <bri_> https://paste.ubuntu.com/26406991/
#743 [16:13] <bri_> there
#744 [16:14] <HelloIAmBack_> mattym, I've cleaned my PC with windows defender (using full scan), defragmented it and used a disk cleanup, wouldn't that of done the same trick?
#745 [16:14] <mattym> HelloIAmBack_, No, none of those deal with adware or other pup's
#746 [16:14] <bri_> mattym did u see my link
#747 [16:14] <mattym> bri_, Yes
#748 [16:15] <bri_> did u read it
#749 [16:15] <bri_> whats wrong
#750 [16:15] * Cosbytrooper [webchat@cpe-107-15-193-182.nc.res.rr.com] has quit. (Ping timeout: 180 seconds)
#751 [16:16] <HelloIAmBack_> Guys please, mattym is working as one person for around 4 different people, he will get around to all of us eventually and hence why you do not need to keep on spamming him, thank you! :)
#752 [16:16] * Nicoly11 [webchat@201.17.18.77] has quit. (Ping timeout: 180 seconds)
#753 [16:16] <bri_> what about evryone else online
#754 [16:16] <mattym> bri_, The error specifically says something along the lines of "Cant download minecraft right now..."?
#755 [16:17] <bri_> yes
#756 [16:17] <bri_> that what it said
#757 [16:18] * Fredie_Leicht [webchat@cpe-70-122-14-145.austin.res.rr.com] has joined #minecrafthelp
#758 [16:19] <HelloIAmBack_> Alright, I've downloaded the thing you asked for, mattym. What do I do, Scan or Logfiles?
#759 [16:19] <mattym> HelloIAmBack_, Scan, let it complete that then do the cleaning option if it finds anything.
#760 [16:20] <Fredie_Leicht> Help! After migrating my old Minecraft Premium Account I can only play thedemo
#761 [16:21] <mattym> Fredie_Leicht, Make sure you are logging in with the account/email you migrated to.
#762 [16:21] <Fredie_Leicht> I is logged into that account
#763 [16:22] * HelloIAmBack_ [webchat@87.244.124.17] has quit. (Ping timeout: 180 seconds)
#764 [16:22] <mattym> Fredie_Leicht, If its only showing demo, then its not the correct one.
#765 [16:23] <Fredie_Leicht> hummm ok
#766 [16:23] <mattym> bri_, Open the control panel on the computer. Go to the windows firewall, and for now, dissable it. Then try starting the game again.
#767 [16:23] * HelloIAmBack [webchat@87.244.124.17] has joined #minecrafthelp
#768 [16:23] <HelloIAmBack> Hey man, did the clean thing and it reset my computer, should I open minecraft again?
#769 [16:23] <mattym> HelloIAmBack, Yea see if anything has changed
#770 [16:24] <HelloIAmBack> All it did is add another warning to my minecraft game output
#771 [16:24] <mattym> HelloIAmBack, Can you get me what its currently showing.
#772 [16:24] <HelloIAmBack> https://paste.ubuntu.com/26407041/
#773 [16:26] <mattym> HelloIAmBack, Only other thing I can think of may be a permission error. Close out the current launcher and error windows. Right click the minecraft icon and try using the run as admin option
#774 [16:27] <HelloIAmBack> mattym, you are a genius
#775 [16:28] <mattym> HelloIAmBack, Close it and see if it works again
#776 [16:28] <HelloIAmBack> yup works again
#777 [16:28] <mattym> HelloIAmBack, If so, right click the icon, and select properties
#778 [16:28] <mattym> HelloIAmBack, In the properties make sure you are on the shortcut tab, then hit the Advanced button. Check the box to run as admin and save
#779 [16:29] <HelloIAmBack> Thanks, mattym, you are a legend! Thanks for the help! Can finally get back to my Chelsea v Norwich City match
#780 [16:30] <Fredie_Leicht> Ok I have the right account how ever it still says I can only play the demo
#781 [16:30] <mattym> HelloIAmBack, FYI while this will work. It does mean, there is some setting on the PC somewhere causing a permission issue.
#782 [16:30] <mattym> HelloIAmBack, But that can be hard to track down.
#783 [16:30] <HelloIAmBack> ah ok
#784 [16:30] <HelloIAmBack> I'm sure that I will be fine for now though, correct?
#785 [16:30] <bri_> mattym it still doesnt work
#786 [16:31] <mattym> HelloIAmBack, Yeah, but you may run into problems with other programs, if so, try the same trick
#787 [16:31] <HelloIAmBack> Cool man
#788 [16:31] <HelloIAmBack> Thanks!
#789 [16:31] * MARTIN [webchat@190.116.179.221] has joined #minecrafthelp
#790 [16:31] <MARTIN> DFF
#791 [16:31] <MARTIN> F
#792 [16:31] <MARTIN> GG
#793 [16:31] <MARTIN> G
#794 [16:31] * Absol kicked MARTIN from #minecrafthelp (Reason: ARTIN :Stop spamming)
#795 [16:31] <mattym> Fredie_Leicht, If you log into account.mojang.com/me with that account, and dont see your ingame username anywhere on the page, it is not the correct account.
#796 [16:32] <bri_> absol can you help me
#797 [16:32] * EwwItsAli [webchat@c-68-53-222-148.hsd1.tn.comcast.net] has joined #minecrafthelp
#798 [16:32] <EwwItsAli> The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#799 [16:32] <mattym> ??> EwwItsAli win/dxdiag
#800 [16:32] <Absol> EwwItsAli: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#801 [16:33] <EwwItsAli> I got this error, and did everything as asked on the website
#802 [16:33] * gilbert934898 [webchat@ool-44c4fe0c.dyn.optonline.net] has joined #minecrafthelp
#803 [16:33] <bri_> mattym it still doesnt wrk
#804 [16:33] <mattym> bri_, Absol is a bot, and cannot communicate with you.
#805 [16:33] <bri_> ohhh
#806 [16:33] <bri_> ok
#807 [16:33] <bri_> ia everyone else a bot?
#808 [16:33] <mattym> bri_, You may need to just try again later.
#809 [16:34] <bri_> ok
#810 [16:34] <bri_> i'm so sad
#811 [16:34] <bri_> i just got it and i rlly wanted to play
#812 [16:35] <mattym> bri_, Everything on your PC checks out fine. So the only other thing that error can mean is there is a problem with the download server your connection goes to. You will need to wait and see if it gets resolved.
#813 [16:36] <bri_> ok
#814 [16:36] <bri_> thx anyway
#815 [16:36] <bri_> bye
#816 [16:36] * gilbert934898 [webchat@ool-44c4fe0c.dyn.optonline.net] has quit. (Ping timeout: 180 seconds)
#817 [16:36] <bri_> :(
#818 [16:36] * bri_ [webchat@ool-44c64e7b.dyn.optonline.net] has quit. (Quit: Web client closed)
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#820 [16:38] <Fredie_Leicht> I only have the one account. it is the same one I have been using since 03 Aug 2012. I logged into minecraft.net.
#821 [16:38] <mattym> Fredie_Leicht, What is your ingame username?
#822 [16:39] <Fredie_Leicht> fredie_leicht
#823 [16:39] <Gianni> I need some help
#824 [16:39] <Gianni> https://paste.ubuntu.com/26407108/
#825 [16:39] <mattym> Fredie_Leicht, Double check any other emails you may have used to migrate it with.
#826 [16:40] * MaartenvS [webchat@160.176.48.155] has joined #minecrafthelp
#827 [16:40] <MaartenvS> hi
#828 [16:40] <mattym> ??> Gianni tools/hjt
#829 [16:40] <Absol> Gianni: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#830 [16:40] <Absol> Gianni: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#831 [16:40] <Fredie_Leicht> I have the old receipt. with transaction code
#832 [16:41] <mattym> ??> Fredie_Leicht account/send-email
#833 [16:41] <Absol> Fredie_Leicht: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#834 [16:41] <Absol> Fredie_Leicht: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#835 [16:41] <MaartenvS> my minecraft keep crashing
#836 [16:41] <mattym> ??> MaartenvS launcher/log
#837 [16:41] <Absol> MaartenvS: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#838 [16:41] * ENDERBLASTER_335 [webchat@c-76-125-98-224.hsd1.ar.comcast.net] has joined #minecrafthelp
#839 [16:41] <EwwItsAli> I have a system report thing, do I put the link here?
#840 [16:42] <EwwItsAli> https://paste.ubuntu.com/26407086/
#841 [16:42] <mattym> Yes
#842 [16:42] <EwwItsAli> There it is
#843 [16:42] <ENDERBLASTER_335> Every time I try to log into my account, the game says I'm still in "demo"... I paid for this account around a year ago.
#844 [16:42] <Gianni> https://paste.ubuntu.com/26407124/
#845 [16:42] <ENDERBLASTER_335> How do I fix this problem?
#846 [16:43] <mattym> EwwItsAli, Download and Install the file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
#847 [16:43] <mattym> ENDERBLASTER_335, Log out and make sure you are logging in with the correct email/account
#848 [16:43] <EwwItsAli> Alrighty, on it
#849 [16:43] <ENDERBLASTER_335> Tried that already.
#850 [16:43] <mattym> ??> Gianni av/adwcleaner
#851 [16:43] <Absol> Gianni: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#852 [16:43] <Absol> Gianni: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#853 [16:43] <mattym> ENDERBLASTER_335, What is your ingame username?
#854 [16:44] <ENDERBLASTER_335> This is my in-game user name
#855 [16:45] <mattym> ENDERBLASTER_335, Log in at account.mojang.com/me What does it say below "My Games"
#856 [16:46] * Fredie_Leicht [webchat@cpe-70-122-14-145.austin.res.rr.com] has quit. (Ping timeout: 180 seconds)
#857 [16:46] <ENDERBLASTER_335> It's not recognizing my PW
#858 [16:46] <ENDERBLASTER_335> Maybe I got hacked?
#859 [16:47] <mattym> ENDERBLASTER_335, Are you using the same info you were able to log into the launcher with?
#860 [16:47] <MaartenvS> mattym
#861 [16:47] <MaartenvS> there it is
#862 [16:47] <MaartenvS> https://paste.ubuntu.com/26407143/
#863 [16:47] <mattym> ??> MaartenvS win/dxdiag
#864 [16:47] <Absol> MaartenvS: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#865 [16:47] <ENDERBLASTER_335> Hang on... trying something...
#866 [16:48] <MaartenvS> https://paste.ubuntu.com/26407099/
#867 [16:48] <mattym> MaartenvS, Download and Install the file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
#868 [16:49] <MaartenvS> ok
#869 [16:49] * EwwItsAli [webchat@c-68-53-222-148.hsd1.tn.comcast.net] has quit. (Ping timeout: 180 seconds)
#870 [16:50] * Gianni [webchat@c-73-1-254-219.hsd1.fl.comcast.net] has quit. (Ping timeout: 180 seconds)
#871 [16:50] <ENDERBLASTER_335> OK.... I tried with current information (including new PW), and tried old PW... I also tried substituting my email for user name... All failed...
#872 [16:50] <mattym> ENDERBLASTER_335, What is the exact message you get when trying?
#873 [16:51] <ENDERBLASTER_335> "Incorrect email or password"
#874 [16:51] <mattym> ENDERBLASTER_335, But you dont get the message if you log into the launcher with the same info
#875 [16:51] <ENDERBLASTER_335> Yes, I do
#876 [16:52] <mattym> ??> ENDERBLASTER_335 login/throttle
#877 [16:52] <ENDERBLASTER_335> If it lets me log in, it says I'm in demo... only from my computer...
#878 [16:52] <Absol> ENDERBLASTER_335: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#879 [16:52] <Absol> ENDERBLASTER_335: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#880 [16:53] <ENDERBLASTER_335> I had a friend log into my account from his computer, and it worked fine from there, but then refuses to work from mine.... Dad says it sounds like an IP ban...
#881 [16:54] * MaartenvS [webchat@160.176.48.155] has quit. (Ping timeout: 180 seconds)
#882 [16:54] <ENDERBLASTER_335> ... or maybe the account was hacked...
#883 [16:54] <mattym> ENDERBLASTER_335, It would be the lockout
#884 [16:54] <ENDERBLASTER_335> OK.... I will try waiting about an hour, and will try again.
#885 [16:55] <mattym> Wait a full hour
#886 [16:55] <ENDERBLASTER_335> Will do
#887 [17:03] * BRRTJS [webchat@190.235.93.180] has joined #minecrafthelp
#888 [17:04] <BRRTJS> Hola
#889 [17:04] <BRRTJS> Hi
#890 [17:04] <BRRTJS> I have a problem running minecraft
#891 [17:05] <BRRTJS> Someone could help me?
#892 [17:06] <BRRTJS> https://paste.ubuntu.com/26407142/
#893 [17:07] * BRRTJS [webchat@190.235.93.180] has quit. (Client Quit)
#894 [17:10] * UnionPacific3582 [webchat@107-201-55-26.lightspeed.spfdmo.sbcglobal.net] has joined #minecrafthelp
#895 [17:11] * Gianni [webchat@c-73-1-254-219.hsd1.fl.comcast.net] has joined #minecrafthelp
#896 [17:11] <UnionPacific3582> i tried to download a update and it stops at the same part evry time
#897 [17:11] <Gianni> I'm back
#898 [17:11] <UnionPacific3582> i tried to download a update and it stops at the same part evry time
#899 [17:12] <Gianni> I'm not sure what to do now
#900 [17:12] * Xogium [~Xogium@Xogium-2-pt.tunnel.tserv1.mci3.ipv6.he.net] has quit. (Quit: Leaving.)
#901 [17:13] * Max_ [webchat@pool-108-49-119-133.bstnma.fios.verizon.net] has joined #minecrafthelp
#902 [17:13] <UnionPacific3582> ar_SA.lang wont downoad
#903 [17:13] <UnionPacific3582> ?????
#904 [17:14] <Max_> Accidentally bought something
#905 [17:15] * Max_ [webchat@pool-108-49-119-133.bstnma.fios.verizon.net] has quit. (Client Quit)
#906 [17:15] * thedann [webchat@ip-176-199-160-139.hsi06.unitymediagroup.de] has joined #minecrafthelp
#907 [17:15] <thedann> Die heruntergeladene Datei konnte nicht gespeichert werden. ga_ie.lang i have a problem to play minecraft 1.12.2
#908 [17:16] * UnionPacific3582 [webchat@107-201-55-26.lightspeed.spfdmo.sbcglobal.net] has quit. (Quit: Web client closed)
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#910 [17:19] * thedann [webchat@ip-176-199-160-139.hsi06.unitymediagroup.de] has quit. (Client Quit)
#911 [17:20] <Gianni> https://paste.ubuntu.com/26407408/
#912 [17:23] * DemonWav [~DemonWav@69.197.179.106] has joined #minecrafthelp
#913 [17:28] <Gianni> Help? Please?
#914 [17:29] * SOULBLACK [webchat@187-15-96-185.user.veloxzone.com.br] has joined #minecrafthelp
#915 [17:33] <mattym> Gianni, Did you try running the game again after finishing the adwcleaner instructions?
#916 [17:33] * Crystal|AFK [~Crystal@eris.the.sexiest.cat] has joined #minecrafthelp
#917 [17:34] <Gianni> Yes
#918 [17:35] <mattym> Gianni, What happens now when you try to run it.
#919 [17:36] * SOULBLACK [webchat@187-15-96-185.user.veloxzone.com.br] has quit. (Quit: Web client closed)
#920 [17:37] <Gianni> It does the same thing that it did before, I click play, the mojang loading screen comes up, then it stops responding
#921 [17:37] * RyanKnack [RyanKnack@anarchy.esper.net] has joined #minecrafthelp
#922 [17:39] <mattym> ??> Gianni av/mcafee/uninstall
#923 [17:39] <Absol> Gianni: To completely uninstall McAfee products, follow the instructions here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#924 [17:44] * Xogium [~Xogium@Xogium-2-pt.tunnel.tserv1.mci3.ipv6.he.net] has joined #minecrafthelp
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#928 [17:56] * MoreScoutsPlease [webchat@pool-108-28-75-95.washdc.fios.verizon.net] has joined #minecrafthelp
#929 [17:57] <Bronc0> Hi I need help for my son's minecraft account it was hacked nad we changed hte password however he the hacker is still using the account
#930 [17:57] <MoreScoutsPlease> im trying to log on 1.12 the newest release but i cannot. it states error, no further information
#931 [17:57] <Bronc0> br0nco
#932 [17:58] <Bronc0> The hacker took everything from his chests and threatened my son he posted our home address
#933 [17:59] <mattym> ??> Bronc0 account/send-email
#934 [17:59] <Absol> Bronc0: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#935 [17:59] <Absol> Bronc0: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#936 [18:00] <Bronc0> ok so we basically can't log in or anything until we hear back from someone? We can force him out?
#937 [18:00] <mattym> Bronc0, Also make sure to change the password on the email associated with the account.
#938 [18:00] * Aviricia [webchat@208-107-155-190-dynamic.midco.net] has joined #minecrafthelp
#939 [18:00] <Bronc0> We did change on both thank you
#940 [18:00] <Aviricia> Hello. I'm curious if someone could help me out.
#941 [18:00] <Bronc0> So sad to watch my 10 year old go through this!
#942 [18:01] * MoreScoutsPlease [webchat@pool-108-28-75-95.washdc.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#943 [18:01] <mattym> Aviricia, Explain the problem you are having.
#944 [18:01] <Aviricia> I put my account info into the launcher like I normally do. And it kept stating Invalid password/Username. So I did a password reset and haven't gotten an email.. This has been going on for the last 3 days.
#945 [18:02] <mattym> Aviricia, Did you check any spam/junk folders in the email?
#946 [18:02] <Aviricia> Yes.
#947 [18:02] <mattym> Aviricia, who is the email provider?
#948 [18:02] <Aviricia> Yahoo
#949 [18:03] <mattym> ??> Aviricia account/send-email
#950 [18:03] <Absol> Aviricia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#951 [18:03] <Absol> Aviricia: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#952 [18:03] <Aviricia> That's the thing I purchased it 4 years ago. I can't find the Transaction ID anywhere.
#953 [18:05] * HelloIAmBack [webchat@87.244.124.17] has quit. (Ping timeout: 180 seconds)
#954 [18:05] <mattym> Aviricia, That form should have a link that shows ways of finding it.
#955 [18:05] * Snowman [~Snowman@85.146.18.119] has quit. (Quit: Leaving)
#956 [18:07] * skeinor [webchat@187.111.143.218] has joined #minecrafthelp
#957 [18:07] <skeinor> n ta abrindo
#958 [18:07] <skeinor> diseran que e algo na placa de video
#959 [18:07] <skeinor> o que fase
#960 [18:07] <skeinor> o que faso
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#963 [18:09] <Gianni> It still isn't working...
#964 [18:10] <mattym> Gianni, Its still getting the Not Responding message when on the Mojang screen?
#965 [18:11] <Gianni> yes
#966 [18:11] <mattym> Gianni, Can you get me a newly made HJT report, let me know if you need the instructions again.
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#970 [18:16] <Gianni> https://paste.ubuntu.com/26407575/
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#974 [18:21] <Daniel_> I recently got a new laptop as a gift and installed Minecraft onto it. Afterwards, when I try to play the game, I have FPS that is as low as the chunk updates, which is low as well. Like around the 2-11 range
#975 [18:22] <Daniel_> My computer processor is AMD A-12 and AMD Radeon R7 graphics
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#982 [18:40] <Gianni> https://paste.ubuntu.com/26407575/
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#985 [18:44] * PandaPal [webchat@cable-102-85.sssnet.com] has joined #minecrafthelp
#986 [18:46] <PandaPal> Whenever I try to startup Minecraft it ends up crashing. It says something about Pixel Format Not Accelerated. I use windows 10 32 bit. I don't know what to do.
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#988 [18:47] <mattym> ??> PandaPal win/dxdiag
#989 [18:47] <Absol> PandaPal: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#990 [18:47] <mattym> Gianni, That all looks clean now, you may want to try reinstalling the game now.
#991 [18:47] <mattym> ??> Gianni win/reinst
#992 [18:47] <Absol> Gianni: You may need to reinstall the locally installed files that Minecraft puts into place.
#993 [18:47] <Absol> Gianni: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#994 [18:48] <PandaPal> Ok. I did that. It was confusing at the bottom though. What exactly do I do?
#995 [18:48] <mattym> PandaPal, We need the link you made
#996 [18:48] <PandaPal> https://paste.ubuntu.com/26407654/
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#998 [18:49] <mattym> PandaPal, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#999 [18:50] <PandaPal> How do I reinstall windows seven?
#1000 [18:50] <mattym> PandaPal, You will need your Windows 7 Product Key, and get the required files and instructions from the Microsoft/Windows site.
#1001 [19:07] <PandaPal> I gave up with windows 7. Would this graphics card be good enough though? https://www.amazon.com/dp/B004KABG1I/ref=psdc_284822_t2_B004X8EO6Q
#1002 [19:09] <mattym> PandaPal, You would need to ask at a computer store, or somewhere that someone can physically look in the PC to make sure it will be compatible.
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#1005 [19:13] <Dog> I cant get into my minecraft it just says "cant extract native files"
#1006 [19:13] <mattym> ??> Dog tools/hjt
#1007 [19:13] <Absol> Dog: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1008 [19:13] <Absol> Dog: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1009 [19:14] <Dog> okay :>
#1010 [19:15] * haleedee10 [webchat@162-229-74-117.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1011 [19:15] <haleedee10> Hi I have an question about joining friends
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#1013 [19:16] <mattym> haleedee10, Just ask
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#1015 [19:19] <Dog> I still cant get into game after i installed HiJackThis
#1016 [19:19] <mattym> Dog, You need to do the actual instructions that were written.
#1017 [19:22] <Gianni> It worked thank you
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#1024 [19:43] * Ryan_ [webchat@d49-194-0-79.meb1.vic.optusnet.com.au] has joined #minecrafthelp
#1025 [19:43] <Ryan_> minecraft always says cant connect to server when trying to log in
#1026 [19:43] <mattym> ??> Ryan_ tools/hjt
#1027 [19:43] <Absol> Ryan_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1028 [19:43] <Absol> Ryan_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#1030 [19:50] * Scoop [webchat@104.220.17.76] has joined #minecrafthelp
#1031 [19:50] <Scoop> So, uh
#1032 [19:50] <Scoop> My main menu buttons aren't working today for some reason
#1033 [19:51] <Scoop> The game doesn't seem to be frozen or anything, the background is still moving and the splash text is too
#1034 [19:51] <Scoop> It's just the buttons aren't clickable
#1035 [19:51] <mattym> Scoop, On the Java Edition?
#1036 [19:51] <Scoop> Yes
#1037 [19:51] <Scoop> 1.12.2
#1038 [19:51] <Scoop> What's weird is that
#1039 [19:51] <Scoop> for a split second, the buttons ARE clickable
#1040 [19:51] <mattym> ??> Scoop win/reinst
#1041 [19:51] <Absol> Scoop: You may need to reinstall the locally installed files that Minecraft puts into place.
#1042 [19:51] <Absol> Scoop: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1043 [19:52] <Scoop> Alright. I'll reinstall Minecraft, but if that still doesn't solve the issue I'll try restarting
#1044 [19:52] <Scoop> Thanks!
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#1050 [20:44] <l> it says that old account name is not correct but have receipt and confirmation that correct info
#1051 [20:46] * Exoticsloth [webchat@h241.2.141.67.dynamic.ip.windstream.net] has joined #minecrafthelp
#1052 [20:47] <Exoticsloth> My minecraft 1.7.2 either closes the launcher or it crashes every time i try to launch it.
#1053 [20:49] <Exoticsloth> Unable to save download. legacy.json Name: legacy.json URL: http://s3.amazonaws.com/Minecraft.Download/indexes/legacy.json Error details: Attempting to move successful download to C:/Users\raymo\AppData\Roaming\.minecraft\assets\indexes/legacy.json The process cannot access the file because it is being used by another process Filename on disk: 1d6b-32d0-0093-aacf Path: C:\Users\raymo\AppData\Local\Temp\1d6b-32d0-0093-aacf
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#1059 [21:09] <Xerx> My connection gets force closed every time I join a specific server. It only happens with this one server and not any others. Ive re-installed java and minecraft and i am running 1.12.2.
#1060 [21:10] <mattym> Xerx, you will need to contact the support/staff for that server.
#1061 [21:10] <Xerx> I am the staff.
#1062 [21:10] <Xerx> IM the owner.
#1063 [21:12] <mattym> Xerx, Then you have not set something up right.
#1064 [21:12] <Xerx> Wow that didnt help at all.
#1065 [21:12] <Xerx> Great job
#1066 [21:13] <Andrio> Is it a vanilla server?
#1067 [21:15] <Xerx> Yes.
#1068 [21:15] <mattym> Xerx, No one here has any clue what you have or have not done. Only that it as you said doesn't work. If it's your own server then you have missed a step or did something wrong.
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#1070 [21:15] <coolyuu123> Unable to save download. da_dk.lang Name: da_dk.lang URL: http://resources.download.minecraft.net/3d/3d75feab34656d04562405b972ac06d2b2405deb Error details: Attempting to move successful download to C:/Users\marvt\AppData\Roaming\.minecraft\assets\objects\3d/3d75feab34656d04562405b972ac06d2b2405deb The process cannot access the file because it is being used by another process Filename on disk: 091f-4b29-1994-aa7a Path: C:\Users
#1071 [21:15] <coolyuu123> how do i fix this?
#1072 [21:16] <mattym> ??> coolyuu123 av/bytefence
#1073 [21:16] <Absol> coolyuu123: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1074 [21:16] <Andrio> mm
#1075 [21:16] <Andrio> Xerx, can you show us the server log?
#1076 [21:16] <coolyuu123> sh*t how can i uninstall it
#1077 [21:16] <Andrio> and the error message you get?
#1078 [21:17] <coolyuu123> yeah
#1079 [21:17] <mattym> coolyuu123, See the link in the message Absol wrote to you.
#1080 [21:18] <coolyuu123> i did
#1081 [21:18] <mattym> It has the uninstall instructions you will need.
#1082 [21:19] <Andrio> I guess not
#1083 [21:25] <coolyuu123> it doesn't show Under Windows menu, please click on Apps and features on my OC
#1084 [21:25] <coolyuu123> PC*
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#1086 [21:29] <mattym> Coolyuu123, are you reading the instructions for the right Windows version?
#1087 [21:29] <coolyuu123> yeah
#1088 [21:29] <coolyuu123> they changed it\
#1089 [21:29] <coolyuu123> and put it into another catergory named Apps
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#1091 [21:30] <Choggo> Was wondering if anyone could give me help with Custom Banners and the /give command
#1092 [21:31] <Choggo> When I type in the give command, I just keep getting a lot of syntex errors, and the issues are well above my skill level to fix.  I've been doing google searches for the past hour and I can't seem to find any information on this.  From what I've gathered, the command has simply changed so the old code no longer functions.  
#1093 [21:31] <Andrio> Choggo, may I see the command you're trying?
#1094 [21:32] <Choggo> sure /give @p minecraft:banner 1 0 {BlockEntityTag:{Base:7,Patterns:[{Pattern:ss,Color:14},{Pattern:br,Color:0},{Pattern:tl,Color:0},{Pattern:cbo,Color:1},{Pattern:bts,Color:0},{Pattern:tts,Color:0},{Pattern:ms,Color:0},{Pattern:mr,Color:15},{Pattern:dls,Color:0},{Pattern:mc,Color:2},{Pattern:flo,Color:0}]}}
#1095 [21:33] <Choggo> I seem to have gathered that the minecraft: part is no longer necessary, but I can't get beyond that
#1096 [21:34] <Choggo> errors start at the Pattern:ss,Color:14 part, says the comma is an error
#1097 [21:34] <Andrio> Choggo, in what version of Minecraft?
#1098 [21:35] <Choggo> Win 10, latest version 1.2.9 that released today
#1099 [21:37] <Choggo> I found a youtube video posted at end of December that showed it working once you remove the "Minecraft:" part, but beyond that the internet is dry on this issue.
#1100 [21:39] <Andrio> hm
#1101 [21:45] <Choggo> that's been my exact thought for the last 60 minutes
#1102 [21:51] <Andrio> Choggo, that's for the Java Edition.
#1103 [21:51] <Andrio> I don't know how banners work on the Bedrock Edition.
#1104 [21:52] <Andrio> You can try asking in #commandblocks also.
#1105 [21:55] <Choggo> was kind of figuring this was for Java, couldn't find any info that stated one way or another
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#1117 [23:31] <MyGmail> RRRRRRRRRRRREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE
#1118 [23:31] <MyGmail> RRRRRRRRRRRREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE
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#1120 [23:35] <AndrewPH> nice
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#1123 [23:48] <mynamejeff1> Hi. I am a MacOS user trying to download Minecraft but it is not letting me do so. In the portion of downloading the Minecraft Launcher, it gives me the error name of hit3.ogg with the error details being UNKNOWN/-130. I have tried downloading Java along with removing any possible firewalls or anti-viruses yet I still seem unable to pass this error. Anyone have any suggestions?
#1124 [23:49] <mattym> mynamejeff1, Do you have any VPN, Ad Blocking or Parental Control software installed?
#1125 [23:50] <mynamejeff1> I have removed all my VPNs and never had Ad blockers nor parental controls
#1126 [23:52] <mattym> mynamejeff1, Remove the Minecraft app from the Applications folder, and try reinstalling with a new download from minecraft.net. Unless you have already tried this since removing the VPN and AV software, and disabling the Mac firewall
#1127 [23:52] <mynamejeff1> Ok I'll give it a run. Thank you.