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#6 [00:49] * Megapup10 [webchat@d23-16-232-182.bchsia.telus.net] has joined #minecrafthelp
#7 [00:50] <Megapup10> I'm having the bytefence issue, where my MC won't save any of the files... I don't have bytefence, and I disabled my antivirus program, what do I do?
#8 [00:50] <mattym> ??> Megapup10 tools/hjt
#9 [00:50] <Absol> Megapup10: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#10 [00:50] <Absol> Megapup10: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#11 [00:51] <Megapup10> Okay
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#14 [01:30] <Manu> Hey
#15 [01:30] * beeman [webchat@pool-72-75-227-37.bflony.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#16 [01:30] <Manu> someone here?
#17 [01:31] <Manu> asss
#18 [01:31] <Manu> cran
#19 [01:31] <Manu> crab
#20 [01:31] <Manu> crab
#21 [01:31] <Manu> crab
#22 [01:31] <Manu> HELP
#23 [01:31] <Manu> SOMEONE
#24 [01:31] <Manu> HEYYYYYYYYYYYYYYYYY
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#35 [02:27] <Brother_Tom> Hey I've been having trouble with connecting to a specific server. As in I can connect to other servers, but not this specific one. I know that others are able to connect, and I am definitely whitelisted. The error that is showing when I fail to disconnect is the "closed by remote host" message (so it looks like I disconnect myself serverside). What can I do?
#36 [02:28] <Brother_Tom> *fail to connect
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#40 [02:37] <PepperScoot> Are authentication servers unavailable for anyone else?
#41 [02:37] <PepperScoot> I'm unable to log into my server -- keeps giving me a "no authentication servers available" error
#42 [02:40] <Andrio> No?
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#45 [02:52] * tytgamer06 [webchat@fiber-087-195-244-107.solcon.nl] has joined #minecrafthelp
#46 [02:52] <Brother_Tom> Pepperscoot try logging out and then back in to MCLauncher to start with
#47 [02:53] <tytgamer06> Hello! I can't login on the launcher. Or on the website. Could not connect to the server. That is like 3 days long from now. I can't play minecraft but i really want to.
#48 [02:54] <tytgamer06> What is the problem?
#49 [02:55] <Brother_Tom> what does it say when you try to log in?
#50 [02:55] <tytgamer06> Could not connect to the server.
#51 [02:56] * benhunter09 [Ben@2600:3c01:e001:3999::900] has quit. (Ping timeout: 186 seconds)
#52 [02:56] <Brother_Tom> is that what it says on the website too?
#53 [02:56] <tytgamer06> Yeah.
#54 [02:58] <Brother_Tom> try resetting your wifi to start
#55 [02:58] <tytgamer06> Okay.
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#57 [03:23] * tsrushjwh [webchat@175.139.111.42] has joined #minecrafthelp
#58 [03:24] <tsrushjwh> i cant download version 12
#59 [03:24] <Brother_Tom> you are unable to download 1.12.2 ?
#60 [03:25] <tsrushjwh> ya
#61 [03:25] <Brother_Tom> is it showing an error of any kind?
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#63 [03:27] * goldenLyon_ [webchat@5.86.200.166] has joined #minecrafthelp
#64 [03:29] <goldenLyon_> hello , someone stolen my account i send you everything on september, but i din't receive any replly of you, i don't speak engish very weel
#65 [03:30] <Anna> ??> goldenLyon_ account/hacked
#66 [03:30] <Absol> goldenLyon_: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#67 [03:30] <Absol> goldenLyon_: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#68 [03:30] <goldenLyon_> This message was sent to alessandroboscolo.m@live.it in reference to Case #2072476.
#69 [03:30] <goldenLyon_> yes i did it
#70 [03:30] <Anna> we are not mojang, you have to email mojang for account issues
#71 [03:30] <Anna> this is a community run channel, mostly for technical issues
#72 [03:31] <goldenLyon_> this is the automatic reply with the number on case
#73 [03:31] <goldenLyon_> but i buy micrecraft
#74 [03:31] <Anna> we can't help with account issues here
#75 [03:32] <Anna> wait for a reply from mojang
#76 [03:32] <goldenLyon_> ok thak you
#77 [03:32] <goldenLyon_> i sent in sepmtember :(
#78 [03:32] <Anna> did you include your transaction id?
#79 [03:36] * Brother_Tom [webchat@180-150-67-3.cust.aussiebb.net] has quit. (Ping timeout: 180 seconds)
#80 [03:43] <goldenLyon_> yes i included my transaction
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#83 [04:21] <cheayaencute123> andrion
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#89 [05:18] <hhh> Unable to save download. fastutil-7.1.0.jar
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#106 [07:43] * rumfor69 [webchat@cpe-76-180-13-16.buffalo.res.rr.com] has joined #minecrafthelp
#107 [07:44] <rumfor69> I'm having a problem with the game crashing while trying to start?
#108 [07:45] <rumfor69> ---- Minecraft Crash Report ---- // Oh - I know what I did wrong! Time: 1/19/18 8:33 AM Description: Failed to start game java.lang.NullPointerException at java.io.Reader.<init>(Reader.java:78) at java.io.InputStreamReader.<init>(InputStreamReader.java:97) at bp.a(SourceFile:64) at bp.a(SourceFile:100) at net.minecraft.client.Minecraft.a(SourceFile:252) at avv.a(SourceFile:56) at net.minecraft.client.Minecraft.run(Sourc
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#122 [09:15] <vital_Ending> hey my minecraft acccount was hacked and i dont know how to get it back?
#123 [09:15] * chickenpie5 [webchat@ip68-227-28-219.lv.lv.cox.net] has joined #minecrafthelp
#124 [09:16] <vital_Ending> hey my minecraft acccount was hacked and i dont know how to get it back?
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#130 [09:20] <SlinginPiggyPoo> Whenever I try to play Minecraft on the Java version, it crashes everytime I get in game within 5 minutes and the message on the log is always the Server Cannot keep up message.
#131 [09:32] * Traiits [webchat@pool-96-245-1-76.phlapa.fios.verizon.net] has joined #minecrafthelp
#132 [09:32] * Zenuion [webchat@97.84.93.201] has joined #minecrafthelp
#133 [09:33] <Zenuion> hey, so im having problems getting into minecraft, the window basically goes dead after one second of launching, as in no matter how hard i try to click ex. settings, it won't adknowlege it
#134 [09:33] <Traiits> hi, so when I would play minecraft before I was running around 200 fps, now Im running straight 60 fps
#135 [09:34] <Zenuion> try seeing if vsync is on, it limits your fps to your monitors refresh rate
#136 [09:34] <Traiits> how do you do that?
#137 [09:35] <Zenuion> there should be a vsync option in the video settings
#138 [09:35] <Traiits> hm okay thanks Ill check
#139 [09:35] <Zenuion> :D i have no idea whats wrong with my game tho
#140 [09:36] <Traiits> so does it say "unexpected crash"
#141 [09:37] <Zenuion> nope. it isn't crashing
#142 [09:37] <Traiits> thats weird
#143 [09:38] <Zenuion> it just allows me to imput buttons for like a second, and then stops allowing me to click buttons
#144 [09:38] <Zenuion> it's a fresh download, and i freshly updated my java
#145 [09:38] <Traiits> I wonder what it could be then
#146 [09:39] <Zenuion> i could make a gif
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#150 [09:48] <Zenuion> sigh
#151 [09:56] * Racoon_CZ [webchat@ip-89-102-76-103.net.upcbroadband.cz] has joined #minecrafthelp
#152 [09:56] <Racoon_CZ> I need help changing my email
#153 [09:59] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
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#155 [10:03] * Racoon_CZ [webchat@ip-89-102-76-103.net.upcbroadband.cz] has joined #minecrafthelp
#156 [10:04] <Racoon_CZ> i need change my email
#157 [10:05] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#158 [10:06] <Racoon_CZ> i need change my email
#159 [10:07] * lolo12 [webchat@185.136.224.2] has joined #minecrafthelp
#160 [10:07] <Racoon_CZ> i need change my email
#161 [10:11] * lolo12 [webchat@185.136.224.2] has quit. (Ping timeout: 180 seconds)
#162 [10:11] <Racoon_CZ> halooooooooooooo
#163 [10:11] <Zenuion> hey, so im having problems getting into minecraft, the window basically goes dead after one second of launching, as in no matter how hard i try to click ex. settings, it won't adknowlege it
#164 [10:13] <Racoon_CZ> I need to change the email but I do not have a password anymore
#165 [10:15] * Racoon_CZ [webchat@ip-89-102-76-103.net.upcbroadband.cz] has quit. (Quit: Web client closed)
#166 [10:19] * BlasetVT [webchat@99.red-79-147-157.dynamicip.rima-tde.net] has quit. (Ping timeout: 180 seconds)
#167 [10:42] <Zenuion> anyone able to help me out? C:
#168 [10:51] * Akyre_ [webchat@151.66.149.155] has joined #minecrafthelp
#169 [10:54] <Akyre_> hi, I encountered a problem on the minecraft launcher
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#172 [10:59] * GoatZ [webchat@213-67-177-88-no532.tbcn.telia.com] has joined #minecrafthelp
#173 [11:00] <GoatZ> Hey, When i try to start the game (1.12) i get a message saying " Asset Index is broken." What is wrong?
#174 [11:05] * Alley [webchat@cpe-76-178-217-180.ne.res.rr.com] has joined #minecrafthelp
#175 [11:06] <Alley> Minecraft wont respond, it freezes on the Mojang screen
#176 [11:09] * SlowMeme96 [webchat@49.pool80-102-112.dynamic.orange.es] has joined #minecrafthelp
#177 [11:11] <SlowMeme96> I need help with some Lag issues. I use 1.12.2 and even tough I use optifine, the issue doesn't get fixed with or without.
#178 [11:12] <SlowMeme96> The problem is that when I see some skulls in wichever server, offline, online mode, singleplayer, my PC freezes over time.
#179 [11:13] <SlowMeme96> Resumed, my PC or Minecraft freezes and causes issues when loading Skulls and in extreme cases of more than 6 skulls loaded at once can disconnect me from servers. This is clientside and doesn't do any contact with Optifine or any Plugins.
#180 [11:17] <Alley> I am going to elaborate on my issue: No matter what version I am using, when I load up the game, it doesn't respond, it freezes up on the "Mojang" screen. I am not using any mods.
#181 [11:18] * MrEisBearg [webchat@cable-87-78-241-221.netcologne.de] has joined #minecrafthelp
#182 [11:19] <MrEisBearg> Hello can anyone help me?
#183 [11:19] * MrEisBearg [webchat@cable-87-78-241-221.netcologne.de] has quit. (Client Quit)
#184 [11:20] <SlowMeme96> Uh, Sorry allery but i'm kinda not used to fixing these stuff
#185 [11:20] <Zenuion> hey, so im having problems getting into minecraft, the window basically goes dead after one second of launching, as in no matter how hard i try to click ex. settings, it won't adknowlege it
#186 [11:21] <SlowMeme96> Zenunion, do you have the latest launcher?
#187 [11:22] <SlowMeme96> If so, go to the page Profiles and select your current profile.
#188 [11:22] <Zenuion> yes
#189 [11:22] * dia_mand [webchat@ip54517a2d.direct-adsl.nl] has joined #minecrafthelp
#190 [11:22] <Zenuion> i JUST downloaded the launcher and jar
#191 [11:22] <SlowMeme96> Profile page is on Launch Options
#192 [11:22] <Zenuion> ok, got that
#193 [11:22] <SlowMeme96> Oh, Ok.
#194 [11:22] <SlowMeme96> Select your current profile
#195 [11:22] <dia_mand> org.lwjgl.LWJGLException: Pixel format not accelerated
#196 [11:22] <dia_mand> this is what i got
#197 [11:22] <Zenuion> latest rekease (?)
#198 [11:22] <Alley> I'm currently attemting to reinstall, backed up my worlds
#199 [11:23] <Zenuion> or my account
#200 [11:23] <SlowMeme96> Or wichever you are using, Zeunion
#201 [11:23] <SlowMeme96> The one you use for startup most of the time.
#202 [11:23] * dia_mand [webchat@ip54517a2d.direct-adsl.nl] has quit. (Client Quit)
#203 [11:23] <Zenuion> okay
#204 [11:23] <SlowMeme96> Now check the third thing that appears. Resolution. This means the size of the window you have when made small.
#205 [11:23] <Zenuion> gotcha
#206 [11:23] <SlowMeme96> You see the default is kind of buggy.
#207 [11:24] <SlowMeme96> Make it the half or smaller. Should do something new
#208 [11:24] <SlowMeme96> Im not experienced so, I don0t know
#209 [11:24] <Zenuion> so just half the reso?
#210 [11:24] <SlowMeme96> Yes.
#211 [11:24] <SlowMeme96> Now click Save
#212 [11:24] <SlowMeme96> Dont forget about that.
#213 [11:25] <Zenuion> kk
#214 [11:25] <Alley> Finished reinstalling
#215 [11:25] * GoatZ [webchat@213-67-177-88-no532.tbcn.telia.com] has quit. (Ping timeout: 180 seconds)
#216 [11:25] <Zenuion> that didn't have anything to do with it >.<
#217 [11:25] <SlowMeme96> Mmmm, it didn't work?
#218 [11:25] <Alley> It's still happening.
#219 [11:25] <Zenuion> still allowed me to click stuff for like 1 sec then it wont register my mouse is hovering anything
#220 [11:26] <SlowMeme96> Wait, you said you just installed the Launcher?
#221 [11:26] <Zenuion> yes
#222 [11:26] <SlowMeme96> Must mean it's loading for the first time then
#223 [11:26] <SlowMeme96> I can't give further help, I came for my problem. Sorry.
#224 [11:26] <Zenuion> >.< what's up?
#225 [11:26] <SlowMeme96> Ill paste it
#226 [11:26] <SlowMeme96> I need help with some Lag issues. I use 1.12.2 and even tough I use optifine, the issue doesn't get fixed with or without.
#227 [11:27] <SlowMeme96> The problem is that when I see some skulls in wichever server, offline, online mode, singleplayer, my PC freezes over time.
#228 [11:27] <SlowMeme96> Resumed, when I load many skulls at once, my game freezes and sometimes disconnects me from the server or just freezes the entire game
#229 [11:28] <SlowMeme96> And, the skulls I mean are on an Inventory, not on ground or placed.
#230 [11:28] <SlowMeme96> Take build battle skull interfaces for example. I crash or freeze with these (Crash means I disconnect after a long long freeze, not really crash the client) since they are all loaded at once
#231 [11:29] <SlowMeme96> I believe its clientside and doesnt have to do with any mods.
#232 [11:30] <Zenuion> omg i found the solution to my bug
#233 [11:30] <Zenuion> errrr... problem
#234 [11:30] <Zenuion> a kind redditor found my issue and fixed it
#235 [11:31] * Maisa [webchat@177.42.56.220] has joined #minecrafthelp
#236 [11:32] <Maisa> I forgot my password
#237 [11:32] <SlowMeme96> Account issue
#238 [11:33] <Zenuion> no idea what's causing your problem >.< id love to help tho :c
#239 [11:33] <SlowMeme96> http://is.gd/mc_acct for account sisues, Maisa
#240 [11:33] <Maisa> just remember my email and I do not know how to recover my account.
#241 [11:33] <SlowMeme96> also no problem Zenu
#242 [11:33] <SlowMeme96> Maisa, it's ok
#243 [11:33] <SlowMeme96> Youll see yourself playing again in some minutes
#244 [11:34] <SlowMeme96> Try going there
#245 [11:35] <Maisa> ok, trank you
#246 [11:35] <SlowMeme96> No probs. Anybody can help with my issues tough?
#247 [11:38] * harry7potter7 [webchat@176.228.203.55] has joined #minecrafthelp
#248 [11:38] <Zenuion> hmmm
#249 [11:39] <Zenuion> have you tried a fresh downloaded
#250 [11:39] <Zenuion> download*
#251 [11:39] * harry7potter7 [webchat@176.228.203.55] has quit. (Client Quit)
#252 [11:40] <SlowMeme96> Ya
#253 [11:40] <SlowMeme96> But doedsnt work even without mods
#254 [11:40] <SlowMeme96> It just lags me when I load skulls at once
#255 [11:41] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#256 [11:41] <Maisa> hey
#257 [11:41] <Maisa> I could not solve the problem.
#258 [11:43] <Maisa> it was not me that I did my original account, it was a friend with his information and I do not have more contact, I know my email but not my password because it was difficult
#259 [11:43] <Maisa> it was not me that I did my original account, it was a friend with his information and I do not have more contact, I know my email but not my password because it was difficult
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#261 [11:47] * MyDude [webchat@62-11-0-29.dialup.tiscali.it] has joined #minecrafthelp
#262 [11:47] <MyDude> Java crashes when launching the game, I get the -107374079 error, BUT I DON'T HAVE A NVIDIA GPU
#263 [11:48] <SlowMeme96> I dunno bout gpu or driver stuff
#264 [11:48] <SlowMeme96> sry
#265 [11:48] <Zenuion> as always, see if your drives are up to date
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#267 [11:51] * Alley [webchat@cpe-76-178-217-180.ne.res.rr.com] has quit. (Ping timeout: 180 seconds)
#268 [11:51] <SlowMeme96> Sooo nobody helping .,c.
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#270 [11:55] * Axtoche [webchat@ip-165.net-89-2-55.rev.numericable.fr] has joined #minecrafthelp
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#272 [11:55] <MyDude> Updated my drivers already
#273 [11:55] <MyDude> I only have an intel iGPU
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#280 [12:06] <olemh> hello?
#281 [12:06] <olemh> someone there?
#282 [12:07] <olemh> my minecraft has been crashing everytime i launch startup
#283 [12:07] <Kennafawn> my minecraft is failing downloads
#284 [12:07] * olemh [webchat@ti0018a400-4399.bb.online.no] has quit. (Client Quit)
#285 [12:08] <Kennafawn> Failed to download file. es_es.lang
#286 [12:08] <Kennafawn> i have no bytefence or anything of the sort on my computer and it has been working up until now
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#289 [12:55] * PatentClover32 [webchat@host81-158-125-69.range81-158.btcentralplus.com] has joined #minecrafthelp
#290 [12:56] <PatentClover32> hello,m i cant seem to login to my mc account
#291 [12:56] <PatentClover32> hello,m i cant seem to login to my mc account
#292 [12:56] * PatentClover32 [webchat@host81-158-125-69.range81-158.btcentralplus.com] has left #minecrafthelp
#293 [13:08] * Regalkomet [webchat@dslb-178-001-003-139.178.001.pools.vodafone-ip.de] has joined #minecrafthelp
#294 [13:09] <Regalkomet> my minecraft acc doesn't work anymore
#295 [13:10] * Regalkomet [webchat@dslb-178-001-003-139.178.001.pools.vodafone-ip.de] has quit. (Client Quit)
#296 [13:26] * mib_za14fq [Mibbit@LFbn-1-1494-48.w90-65.abo.wanadoo.fr] has joined #minecrafthelp
#297 [13:26] * Absol kicked mib_za14fq from #minecrafthelp (Reason: ib_za14fq :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
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#300 [13:28] <Goldenfire28> The server that I play on is blacklisted and It DOES follow the eula can you please fix it? ip-play.mythcraftpvp.com
#301 [13:31] <Goldenfire28> can you please fix it?
#302 [13:33] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#303 [13:33] <Lord_Ralex> We do not control that
#304 [13:35] * Goldenfire28 [webchat@96.4.202.26] has quit. (Ping timeout: 180 seconds)
#305 [13:35] <Lord_Ralex> And they don't follow, lol
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#309 [13:39] * Whoppera [webchat@ip2505f3a0.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#310 [13:40] <Whoppera> I have issues with the launcher it shows: The connection to the server could not be established.
#311 [13:40] <Whoppera> for 3 days now
#312 [13:42] * helpme [webchat@5-198-60-194.static.kc.net.uk] has quit. (Ping timeout: 180 seconds)
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#316 [13:53] <lildudy> Every time I break/place any blocks or grass, my fps spikes down to 40 or 30. My fps is typically 200-250 (with optifine). Similar on a fresh install. I have tried on a fresh install and an install with optifine, allocated 4 gigs of ram and tested it out. Mostly the same results and I still have the same problem. Is there any way to fix this?
#317 [13:54] <lildudy> The version is 1.12.2 on the java edition and I have tried the snapshots as well
#318 [14:00] * georgets [webchat@ppp-2-85-126-80.home.otenet.gr] has joined #minecrafthelp
#319 [14:21] * Luci [webchat@c-73-87-71-7.hsd1.md.comcast.net] has joined #minecrafthelp
#320 [14:22] <Luci> Unfortunately, when I decided to install Windows 10 minecraft, my Java Edition screenshots were wiped. Anyone know how to fix this at all? >.<
#321 [14:23] * Neverlandse [webchat@136.56.9.23] has joined #minecrafthelp
#322 [14:24] <Neverlandse> Can't login. I just changed my password and my email is good. I can only login via the minecraft launcher rather than by mojang. Can you help me fix this?
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#325 [15:00] * Kotsu [webchat@47-32-45-104.dhcp.ftbg.wi.charter.com] has joined #minecrafthelp
#326 [15:02] <Kotsu> Hello, My question is this. I have forgotten the name of my account. I still have the same email. Is there a way to go about finding it, or changing it and my password through my email.
#327 [15:03] * Fe35xP [webchat@ip-37-201-6-121.hsi13.unitymediagroup.de] has quit. (Ping timeout: 180 seconds)
#328 [15:07] <Kotsu> Nevermind. I have found my answer.
#329 [15:07] * Pchelek [webchat@ip-146-0-189-252.dyn.luxfibre.pt.lu] has joined #minecrafthelp
#330 [15:08] <Pchelek> I can't redeem my gift code.
#331 [15:19] * sneezing_panda__ [~panda@2605:a000:c705:3800:9c29:df45:2740:6ea0] has joined #minecrafthelp
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#334 [15:27] * brody [webchat@adsl-69-208-82-82.dsl.klmzmi.ameritech.net] has joined #minecrafthelp
#335 [15:27] <Chato_Fluff> I can't join any servers.
#336 [15:28] <brody> hi im trying to start up minecraft and everytime i click play it comes up with (error unable to locate the java runtime
#337 [15:29] <Chato_Fluff> Everytime I try and join a server it says 'unable to authenticate to minecraft.net' What do I do?
#338 [15:31] * godpatrickk [webchat@66-190-68-240.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#339 [15:34] * Bitquence [webchat@LFbn-1-370-195.w86-242.abo.wanadoo.fr] has joined #minecrafthelp
#340 [15:34] <Bitquence> Hi
#341 [15:34] * Chato_Fluff [webchat@c-23-252-88-188.zetabroadband.com] has quit. (Quit: Web client closed)
#342 [15:34] <Bitquence> i recently tried to play on 1.7.10
#343 [15:34] <Bitquence> but when i press ctrl+shift
#344 [15:34] <Bitquence> it freezes my game
#345 [15:35] <Bitquence> ?
#346 [15:38] * mari_ [webchat@186-90-226-100.genericrev.cantv.net] has joined #minecrafthelp
#347 [15:38] <mari_> I'm having trouble logging in with y premium accou
#348 [15:38] <mari_> nt
#349 [15:39] * Bitquence [webchat@LFbn-1-370-195.w86-242.abo.wanadoo.fr] has quit. (Ping timeout: 180 seconds)
#350 [15:39] <mari_> hi? can some1 help me?
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#354 [15:51] * JD_ [webchat@host86-157-111-187.range86-157.btcentralplus.com] has joined #minecrafthelp
#355 [15:53] <JD_> basically i bought minecraft today (on a laptop with windows 10) when i first launched the game i simply could not get it to work. it would load the starting menu and then when i clicked an option like "Multiplayer" the game would crash. I tried to fix it but just uninstalled and reintalled the game. Now when i open it it does not crash but i cannot actually click on anything in the menu
#356 [15:55] * e_l1997 [~quassel@37.250.59.194.bredband.tre.se] has joined #minecrafthelp
#357 [16:01] * gunther51 [webchat@99-3-62-208.lightspeed.fyvlar.sbcglobal.net] has joined #minecrafthelp
#358 [16:01] <gunther51> I'm trying to migrate my account but I don't have access to the old email anymore. What can I do?
#359 [16:03] * gunther51 [webchat@99-3-62-208.lightspeed.fyvlar.sbcglobal.net] has quit. (Client Quit)
#360 [16:09] * Valen [webchat@190.48.78.211] has joined #minecrafthelp
#361 [16:10] <Valen> https://paste.ubuntu.com/26419140/
#362 [16:11] <Valen> Hola?
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#368 [16:28] <Daishi> Hello to anyone that can help: whenever I minimize my MC window, and then bring it up again, the screen / pause menu is frozen. I still can hear game sounds (like mob noises, etc.) which imply that the game is still running, but the screen and menu are frozen. Strangely enough, if I click on the "back to game" button, my mouse cursor disappears (as if I unpaused the game), but the screen remains frozen. If I press the escape key,
#369 [16:30] * carebear [webchat@ip70-179-44-88.sd.sd.cox.net] has joined #minecrafthelp
#370 [16:30] <carebear> i need help
#371 [16:32] <carebear> I'm trying to play 1.7.2 and it is saying "the version manifest was corrupt."
#372 [16:32] <carebear> what do i do?
#373 [16:33] <carebear> i need help
#374 [16:33] <carebear> i need help
#375 [16:33] * carebear [webchat@ip70-179-44-88.sd.sd.cox.net] has left #minecrafthelp
#376 [16:36] * MojangV3 [webchat@173-16-225-70.client.mchsi.com] has joined #minecrafthelp
#377 [16:36] <MojangV3> When I start my game it kicks me out and says The game crashed whilst initializing game why is this
#378 [16:40] * brody [webchat@adsl-69-208-82-82.dsl.klmzmi.ameritech.net] has quit. (Quit: Web client closed)
#379 [16:40] <MojangV3> I have looked all over the internet and this is where i got
#380 [16:40] <MojangV3> https://paste.ubuntu.com/26419295
#381 [16:40] <MojangV3> that is a link I was supposed to give you I guess?
#382 [16:50] * DEREK [webchat@ool-457b1ab0.dyn.optonline.net] has joined #minecrafthelp
#383 [16:51] * boxedsarcasm [webchat@c-73-180-74-161.hsd1.sc.comcast.net] has joined #minecrafthelp
#384 [16:51] <DEREK> When i try to log on its say this Unable to locate the Java runtime. Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: false
#385 [16:51] <DEREK> When i try to log on its say this Unable to locate the Java runtime. Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: false
#386 [16:52] <DEREK> Can i get help
#387 [16:52] <DEREK> anyone?
#388 [16:53] <DEREK> please i need help
#389 [16:54] <boxedsarcasm> Hi everyone, I just joined and was wondering how to fix pixel format not accelerated. i dont know much about computers, all I can tell you is I have an intel processer
#390 [16:56] <boxedsarcasm> https://paste.ubuntu.com/26419372/
#391 [16:56] * boxedsarcasm [webchat@c-73-180-74-161.hsd1.sc.comcast.net] has quit. (Quit: Web client closed)
#392 [17:00] <DEREK> Unable to locate the Java runtime. Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: false
#393 [17:00] <DEREK> can someone help me
#394 [17:00] <DEREK> please
#395 [17:01] * Zyptor [webchat@c-9eda70d5.07-381-73746f46.cust.bredbandsbolaget.se] has joined #minecrafthelp
#396 [17:01] <Zyptor> Hello
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#398 [17:12] * MojangV3 [webchat@173-16-225-70.client.mchsi.com] has quit. (Quit: Web client closed)
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#402 [17:16] * _SpeedLight_ [webchat@189.62.61.170] has joined #minecrafthelp
#403 [17:16] <_SpeedLight_> a
#404 [17:16] * mud [webchat@pool-98-117-171-140.bflony.fios.verizon.net] has joined #minecrafthelp
#405 [17:17] * Michael [webchat@64.53.47.239] has joined #minecrafthelp
#406 [17:17] <mud> hi
#407 [17:17] <Michael> Hello! I am having trouble recovering my account.
#408 [17:17] * Michael is now known as Guest80473
#409 [17:17] <mud> same
#410 [17:18] <Guest80473> I played Minecraft a while ago, but deleted my account because I wasn't playing as much anymore. However, now I would like to get back into it!
#411 [17:18] <Guest80473> Trying to recover my old account but having difficulties.
#412 [17:18] <mud> you deleted your account?
#413 [17:19] <mud> or just the minecraft launcher?
#414 [17:19] <Guest80473> I tried registering a new account but it said the email I used was already in use, meaning my account is still there. However, I am unaware of the password I used before.
#415 [17:19] <mud> can you still accsess that email?
#416 [17:19] <Guest80473> I tried using recover my password, but it won't send me a password reset.
#417 [17:20] <mud> wont send or the email hasnt come in yet?
#418 [17:20] <Guest80473> I haven't received an email yet and it has been a while.
#419 [17:20] <mud> how long?
#420 [17:20] <Guest80473> About 10 minutes
#421 [17:20] <mud> ive had emails take 8+ hours to come in
#422 [17:20] <Guest80473> I see.
#423 [17:21] <mud> be patient
#424 [17:21] <_SpeedLight_> Hello, I'm having problems with my game, I do not know if it's a serious error, but I need help, it's this next error, it's in this picture, https://prntscr.com/hzv64z, I tried it on youtube, but nothing worked , Can someone help me?
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#428 [17:39] <mud> hello
#429 [17:39] * Jay [webchat@c-73-235-87-249.hsd1.ca.comcast.net] has joined #minecrafthelp
#430 [17:39] <mud> hello
#431 [17:40] <Jay> Hi
#432 [17:40] <mud> are you a helper volunteer?
#433 [17:40] <Jay> No
#434 [17:40] <mud> ok
#435 [17:40] * Enderf04 [webchat@172-222-166-218.dhcp.chtrptr.net] has joined #minecrafthelp
#436 [17:40] <Jay> But my MC says: Error Unable to save download. mn_mn.lang
#437 [17:40] <mud> hi are you a volunteer?
#438 [17:40] <mud> can you explain more jay?
#439 [17:41] <Jay> Im on my mc, the pge where you can access the game, skins, and everything, i press paly, it start to load then say: Error :( Unable to save download. mn_mn.lang
#440 [17:45] * Jay [webchat@c-73-235-87-249.hsd1.ca.comcast.net] has quit. (Ping timeout: 180 seconds)
#441 [17:48] * ashton2121 [webchat@mobile-107-77-217-130.mobile.att.net] has joined #minecrafthelp
#442 [17:48] <mud> hello
#443 [17:48] <ashton2121> hi
#444 [17:49] <ashton2121> my minecraft launcher just had a fatal error and it wont launch
#445 [17:49] <mud> oh, that sounds bad
#446 [17:49] <ashton2121> it says unable to etract native files
#447 [17:50] <mud> do you have the minecraft download files still on your hard drive?
#448 [17:50] <ashton2121> yes
#449 [17:50] <ashton2121> do u think i should jsut redownload it
#450 [17:51] <mud> you could try that, ive never had that happen to me
#451 [17:51] * Nodens [webchat@65.48.65.129] has joined #minecrafthelp
#452 [17:52] <Nodens> Hi im having trouble
#453 [17:52] <Nodens> this message keeps popping up
#454 [17:52] <Nodens> Error details: The system cannot find the file specified Filename on disk: javaw.exe Path: C:/Users\familypc\Desktop\Games\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: false
#455 [17:52] <Nodens> What do i do?
#456 [17:53] <ashton2121> did u get a fatal error too
#457 [17:54] <Nodens> It just says ERROR :(
#458 [17:54] <Nodens> But minecraft doesnt work so yeah basically
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#469 [18:18] <Dagar908> hey
#470 [18:18] * simpou35 [webchat@modemcable154.38-203-24.mc.videotron.ca] has joined #minecrafthelp
#471 [18:19] <Dagar908> alguien q able español??
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#475 [18:28] * Tap4Eclipse [webchat@ip68-13-28-241.om.om.cox.net] has joined #minecrafthelp
#476 [18:29] <Tap4Eclipse> When I was launching minecraft I got this Error
#477 [18:29] <Tap4Eclipse> Error details: The requested operation requires elevation Filename on disk: javaw.exe Path: C:\Users\user\Documents\Curse\Minecraft\Install\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: file
#478 [18:30] <Tap4Eclipse> and I looked it up, it says I need to run java as an administrator
#479 [18:30] <Tap4Eclipse> but I already did
#480 [18:30] <Tap4Eclipse> on multiple occasions
#481 [18:30] <Tap4Eclipse> what am I supposed to do?
#482 [18:33] <Tap4Eclipse> Also I only get it on modified version's
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#486 [18:49] * Anthony [webchat@ool-44c7611a.dyn.optonline.net] has joined #minecrafthelp
#487 [18:50] <Anthony> whenever i request to change password associated with email it says error cannot load security challenge
#488 [18:50] * BrianFF27 [webchat@pool-98-117-8-175.hrbgpa.fios.verizon.net] has joined #minecrafthelp
#489 [18:51] <Anthony> hello
#490 [18:52] <BrianFF27> I am unable to play minecraft since changing my email on my mojang account after losing access to the original email. It states the profile name is in use.
#491 [18:52] <BrianFF27> Is there anything you guys can do o help?
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#496 [19:06] <Template> hi
#497 [19:06] * shortcake [webchat@pool-71-175-172-56.phlapa.east.verizon.net] has joined #minecrafthelp
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#499 [19:07] <shortcake> everytime me and my husband paly together the games freezes,, why
#500 [19:08] <shortcake> hello
#501 [19:10] * mud [webchat@pool-98-117-171-140.bflony.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#502 [19:12] <shortcake> does anyone know why this is happening
#503 [19:16] * Max_ [webchat@67.41.253.131] has joined #minecrafthelp
#504 [19:17] <Max_> I cant get minecraft 1.12.2 to launch it says Error Unable to save download. en_ud.lang what do i do??
#505 [19:25] * LordDylan123 [webchat@64-178-138-84.eastlink.ca] has joined #minecrafthelp
#506 [19:26] <LordDylan123> Hello, I am trying to play on 1.12.2 version of Minecraft and I am unable to play I have uninstalled all antiviruses but i am getting a new error message saying "Unable to download fo_fo.lang"
#507 [19:28] <Max_> im having a similar problem try to launch 1.8.9 that works but it wont work for any of the 1.12's
#508 [19:28] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#509 [19:29] <LordDylan123> Max i am trying to install and alternate version of it to see if that helps ill let you know
#510 [19:29] <LordDylan123> it has not helped
#511 [19:30] <Max_> do you cant launch 1.8.9 ? i dont know whats happening all i want to do is play minecraft
#512 [19:33] <LordDylan123> i am unaware i have discovered i have ByteFence
#513 [19:33] <LordDylan123> and have removed it now it works
#514 [19:36] * Slamacow [webchat@120.sub-174-208-6.myvzw.com] has joined #minecrafthelp
#515 [19:38] <Slamacow> Hello, I just got back into playing Minecraft recently and when i went to load up the game crashed i restarted by launcher and uninstall it and everything, I can not figure it out, here is the crash log, ---- Minecraft Crash Report ---- // You should try our sister game, Minceraft! Time: 1/19/18 4:11 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoose
#516 [19:39] * Chili_Monster123 [webchat@147.81-166-42.customer.lyse.net] has joined #minecrafthelp
#517 [19:39] <Chili_Monster123> Hi
#518 [19:39] <Chili_Monster123> got a minecraft account for 7 years or more and have not had any issues with it untill today
#519 [19:40] <Chili_Monster123> can't log in something about wrong password when i know its right
#520 [19:40] <Slamacow> reset it
#521 [19:40] <Max_> ya thats the best bet
#522 [19:40] <Chili_Monster123> have reset it 4% times
#523 [19:40] <Chili_Monster123> 4 to 5 times
#524 [19:40] <Slamacow> hmm
#525 [19:41] <Max_> Backup email??
#526 [19:41] * minecrafthelp [webchat@c-67-164-24-52.hsd1.ca.comcast.net] has joined #minecrafthelp
#527 [19:41] <Slamacow> yeah
#528 [19:41] <Chili_Monster123> thats the problem i do not know the email
#529 [19:41] <Slamacow> ..
#530 [19:41] <Chili_Monster123> it can be more then 7 years ago
#531 [19:41] <Max_> thats not condusive to a solution
#532 [19:41] <minecrafthelp> it keeps on saying that i can't connect to the servers even though I have internet connection? should i redownlad minecraft?
#533 [19:41] <Max_> yes
#534 [19:42] <Max_> probably
#535 [19:42] <minecrafthelp> so uninstall and then redownload?
#536 [19:42] <Slamacow> Disconnect from internet and reconnect
#537 [19:42] * ENDERBLASTER_335 [webchat@c-76-125-98-224.hsd1.ar.comcast.net] has joined #minecrafthelp
#538 [19:42] <Slamacow> -- System Details -- Details: Minecraft Version: 1.8.9 Operating System: Windows 10 (amd64) version 10.0 Java Version: 1.8.0_25, Oracle Corporation Java VM Version: Java HotSpot(TM) 64-Bit Server VM (mixed mode), Oracle Corporation Memory: 427946968 bytes (408 MB) / 536870912 bytes (512 MB) up to 1073741824 bytes (1024 MB) JVM Flags: 8 total; -XX:HeapDumpPath=MojangTricksIntelDriversForPerformance_javaw.exe_minec
#539 [19:42] <Slamacow> does anyone know what to do about this btw
#540 [19:42] <Chili_Monster123> kk bye nobody knows the answear
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#542 [19:42] * Chili_Monster123 [webchat@147.81-166-42.customer.lyse.net] has quit. (Client Quit)
#543 [19:43] <ENDERBLASTER_335> Hello... Who's there to help with "can only play in demo mode", even though I paid for this account years ago?
#544 [19:43] <Max_> no clue mate
#545 [19:43] <Max_> try to verify email?
#546 [19:43] <Max_> or purchase
#547 [19:43] <ENDERBLASTER_335> Yep... Good email...
#548 [19:43] <Max_> rats
#549 [19:44] <Max_> i dont know
#550 [19:44] <Max_> i came here for help to
#551 [19:44] <ENDERBLASTER_335> I know it's good because I tried to recreate the account with the same email, and got an "email already in use" error.
#552 [19:45] <Max_> well thats a good sign i would say get online and ask but you are so maybe try to call microsoft??
#553 [19:45] <Max_> well thats a good sign i would say get online and ask but you are so maybe try to call microsoft??
#554 [19:48] * Slamacow [webchat@120.sub-174-208-6.myvzw.com] has left #minecrafthelp
#555 [19:49] <ENDERBLASTER_335> Actually, here's another reason why I know this is a good email/PW combo... I tried different info on both and got fails...
#556 [19:50] <Max_> dude, no clue i assume you tried the security question and such??
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#559 [19:56] <Max_> ok all if you have bytefence installed uninstall it its wrecking havoc with minecraft
#560 [19:57] * believe [webchat@108.246.13.35] has joined #minecrafthelp
#561 [19:58] <believe> why cant i download minecraft versions? i have before but it wont work
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#566 [20:15] * smurf [webchat@99-48-206-80.lightspeed.brhmmi.sbcglobal.net] has joined #minecrafthelp
#567 [20:17] <smurf> after i installed minecraft it said there was sround 4 or 5 various errors relating to the inability to access java things, is this common/fixable?
#568 [20:18] * johncena [webchat@104.169.231.197] has joined #minecrafthelp
#569 [20:18] <johncena> hi
#570 [20:18] <smurf> yo
#571 [20:18] <johncena> my game wont download
#572 [20:18] <johncena> so yeag
#573 [20:19] <johncena> i cant play 1.12.2
#574 [20:19] <smurf> got bytefence?
#575 [20:19] <johncena> only 1.11.2
#576 [20:19] <johncena> wut nytefence?
#577 [20:19] <smurf> virus blocker
#578 [20:19] <johncena> i dont thinl
#579 [20:19] <johncena> unless its automatic on windowss 7
#580 [20:20] <smurf> wait a min
#581 [20:20] <johncena> okie
#582 [20:21] <ENDERBLASTER_335> any techies on, yet?
#583 [20:22] <johncena> there was one
#584 [20:22] <johncena> then he said wait
#585 [20:22] <johncena> and i wait
#586 [20:22] <johncena> for about 2 mins
#587 [20:22] <smurf> try the trubbleshooting site
#588 [20:22] <johncena> which is mr smurf?
#589 [20:22] <ENDERBLASTER_335> I tried that.... no luck
#590 [20:23] <smurf> im not a techie tho, ive just gone through similar problems so i tried to help
#591 [20:23] <johncena> oh thx so much
#592 [20:23] <johncena> i thouhgt you were a techie but you cooler then
#593 [20:23] <johncena> what is the troublshooting site?
#594 [20:24] <smurf> look up minecraft trubbleshooting
#595 [20:25] <smurf> i tried send link but you cant in this
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#598 [20:27] <luke> Failed to download file. bg_bg.lang Name: bg_bg.lang URL: http://resources.download.minecraft.net/7d/7dd46c17433ffc76ed1ff59d1ac40c7c2e20ab1f Error details: Request error -101: ERR_CONNECTION_RESET Filename on disk: a201-d1d3-451d-ae47 Path: C:\Users\LUKEBU~1\AppData\Local\Temp\a201-d1d3-451d-ae47 Exists: file
#599 [20:27] <ENDERBLASTER_335> My problem is Minecraft seems to have an identity crisis going on with my account.....
#600 [20:27] <ENDERBLASTER_335> When I try to log into the client, it says I can only play demo...
#601 [20:28] <ENDERBLASTER_335> I went to the account site and could log in there just fine
#602 [20:28] <smurf> there is a trubbleshooting page for that
#603 [20:28] <smurf> help.mojang,com
#604 [20:28] <ENDERBLASTER_335> I went from there to the migration page and it says I have the wrong user name or PW... WTF?!?
#605 [20:29] <ENDERBLASTER_335> That's even as I stare at the Mojang account setting page with my correct info on it...
#606 [20:29] <ENDERBLASTER_335> .... all logged in and no where to go, it seems.....
#607 [20:31] * Athena [webchat@71-222-91-132.lsv2.qwest.net] has joined #minecrafthelp
#608 [20:31] <Athena> hey
#609 [20:31] <Athena> i need help
#610 [20:31] <ENDERBLASTER_335> You too?
#611 [20:31] <smurf> dont we all
#612 [20:31] <Athena> oh
#613 [20:31] <smurf> no techies, jut 3 ppl with questions i guess
#614 [20:32] <Athena> Well, my cape isn't showing up, but i got the optifine email saying it's activated. But, I play in 1.8.9 so I thought i might need to play in 1.12 but 1.12 isn't working sooo
#615 [20:32] <smurf> ive been staring at trubbleshooting pages for hours
#616 [20:33] <Andrio> ENDERBLASTER_335, does https://account.mojang.com/me show your Minecraft profile name?
#617 [20:33] <smurf> whats happening cus i think i had tht issue to but got passed it
#618 [20:33] * Megapup10 [webchat@d23-16-232-182.bchsia.telus.net] has joined #minecrafthelp
#619 [20:33] <Andrio> smurf, what errors?
#620 [20:33] <ENDERBLASTER_335> checking again...
#621 [20:33] <Andrio> ??> Athena mods
#622 [20:33] <Absol> Athena: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#623 [20:33] <smurf> yooooooooooooooo
#624 [20:33] <smurf> cool name m8
#625 [20:33] <smurf> java files show up as missing for me
#626 [20:33] * yunior [webchat@186.150.51.119] has joined #minecrafthelp
#627 [20:34] <Andrio> thanks.
#628 [20:34] <ENDERBLASTER_335> At the top is a thing that says "Import old minecraft account"...
#629 [20:34] <Andrio> smurf, try reinstalling the launcher through the Settings app.
#630 [20:34] <Andrio> ENDERBLASTER_335, do you know what your profile name was?
#631 [20:34] <smurf> alrighty
#632 [20:34] <Megapup10> I'm having the saving issue that is usually caused by ByteFence, except I don't have ByteFence on this pc, and never have. I tried turning off my other Antivirus program and nothing is working, could someone please help me?
#633 [20:34] <ENDERBLASTER_335> yep... need that here?
#634 [20:34] <Andrio> ENDERBLASTER_335, yes
#635 [20:34] <Andrio> ??> Megapup10 tools/HJT
#636 [20:35] <Absol> Megapup10: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#637 [20:35] <Absol> Megapup10: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#638 [20:35] <Megapup10> Okay
#639 [20:35] * SabrzZ [webchat@104-152-31-39.regn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#640 [20:35] <ENDERBLASTER_335> my whole email address is it... or is that the wrong thing?
#641 [20:36] <Andrio> ENDERBLASTER_335, profile name, not email address.
#642 [20:36] <SabrzZ> Excuse me, I was trying to download Minecraft: Java Edition, and it said it cannot download a file and it showed me the details of the error. I do not have much anti viruses, like ByteFence.
#643 [20:36] <SabrzZ> Any help?
#644 [20:36] <Andrio> SabrzZ, what details?
#645 [20:36] <SabrzZ> The download error details.
#646 [20:37] <ENDERBLASTER_335> try "disneyman326"
#647 [20:37] <Andrio> SabrzZ, show me the detailed message
#648 [20:37] <Megapup10> My system denied HijackThis...
#649 [20:37] <SabrzZ> Okay.
#650 [20:37] * Athena [webchat@71-222-91-132.lsv2.qwest.net] has quit. (Ping timeout: 180 seconds)
#651 [20:37] <SabrzZ> My information of my computer is on it, is that okay?
#652 [20:37] <Andrio> ENDERBLASTER_335, doesn't seem to exist
#653 [20:37] <Andrio> Megapup10, all of it, or just hosts file access?
#654 [20:37] <Andrio> SabrzZ, yes
#655 [20:37] <SabrzZ> okay.
#656 [20:38] <Megapup10> Hosts file
#657 [20:38] <Andrio> should be nothing on there more sensitive than your PC's name, your username and programs you're using
#658 [20:38] <Andrio> Megapup10, that's normal
#659 [20:38] <Megapup10> I got a file still
#660 [20:38] <Megapup10> Do you want me to paste that?
#661 [20:38] <SabrzZ> Should I just copy and paste it or should it be on some sort of note website?
#662 [20:38] <Andrio> ??> Megapup10 paste
#663 [20:38] <Absol> Megapup10: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#664 [20:39] <Andrio> SabrzZ, you can use https://paste.ubuntu.com/ also
#665 [20:39] <ENDERBLASTER_335> OK.... then it's the same is my user name "ENDERBLASTER_335"
#666 [20:39] <Andrio> ENDERBLASTER_335, do you know whether you ever changed from another name?
#667 [20:40] <Megapup10> Andrio, https://paste.ubuntu.com/26420362/
#668 [20:40] <SabrzZ> https://paste.ubuntu.com/26420361/
#669 [20:40] <ENDERBLASTER_335> NOPE..... it's always been that
#670 [20:40] <SabrzZ> theres my error info.
#671 [20:40] <Andrio> mm
#672 [20:40] <Andrio> ENDERBLASTER_335, still, try any other email addresses you may have.
#673 [20:40] <Andrio> or
#674 [20:40] <Andrio> ??> ENDERBLASTER_335 account/send-email
#675 [20:40] <Absol> ENDERBLASTER_335: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#676 [20:40] <Absol> ENDERBLASTER_335: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#677 [20:41] <Andrio> ok
#678 [20:41] <ENDERBLASTER_335> If it's not matching now, then someone managed to hack and take over my account...
#679 [20:41] <Andrio> ??> SabrzZ tools/HJT
#680 [20:41] <Absol> SabrzZ: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#681 [20:41] <Absol> SabrzZ: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#682 [20:41] <Andrio> ENDERBLASTER_335, that is also possible.
#683 [20:41] * e_l1997 [~quassel@37.250.59.194.bredband.tre.se] has quit. (Read error: Connection reset by peer)
#684 [20:41] <SabrzZ> Is there anything wrong with my version or anything?
#685 [20:41] <SabrzZ> Oh okay.
#686 [20:41] <Andrio> SabrzZ, probably not.
#687 [20:41] <Andrio> it's usually an antivirus or malware related issue.
#688 [20:42] <ENDERBLASTER_335> But, that doesn't make any sense... I can log into my Mojang account just fine... AND when trying to log into Minecraft's launcher, my current user name and PW combo works except for only allowing me in demo mode...
#689 [20:42] <Megapup10> Did anyone see my paste?
#690 [20:43] <SabrzZ> Here ya go Andrio. https://paste.ubuntu.com/26420375/
#691 [20:43] <Andrio> ENDERBLASTER_335, there have been cases of hackers breaking into the email inbox too, changing the email address, and creating a new account with the original email address.
#692 [20:43] <Andrio> SabrzZ, there are traces of ByteFence there.
#693 [20:43] <Andrio> also it's running.
#694 [20:43] <SabrzZ> Oh okay, let me check.
#695 [20:43] * yunior [webchat@186.150.51.119] has quit. (Quit: Web client closed)
#696 [20:44] <Andrio> Megapup10, can you disable 'Reason Core Security Service' to see whether that was interfering?
#697 [20:44] <Megapup10> Kk
#698 [20:44] <Megapup10> I have no clue what that is O.o
#699 [20:44] <Andrio> Megapup10, also, Avast
#700 [20:44] <Andrio> hm
#701 [20:44] <SabrzZ> Okay, I found it. Do i just disable it?
#702 [20:44] <ENDERBLASTER_335> So.... I guess I need to create a new account................
#703 [20:44] <Andrio> SabrzZ, remove it
#704 [20:44] <Megapup10> I disabled it last time, that didn't work
#705 [20:45] <Andrio> ENDERBLASTER_335, did you contact Mojang?
#706 [20:45] <SabrzZ> like Completely?
#707 [20:45] <ENDERBLASTER_335> not directly....
#708 [20:45] <Andrio> ??> SabrzZ AV/ByteFence
#709 [20:45] <Absol> SabrzZ: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#710 [20:45] <Andrio> ENDERBLASTER_335, do that, then; they can probably help.
#711 [20:45] <SabrzZ> I meant do i delete it completely?
#712 [20:45] * smurf_ [webchat@99-48-206-80.lightspeed.brhmmi.sbcglobal.net] has joined #minecrafthelp
#713 [20:45] <Andrio> SabrzZ, yes.
#714 [20:45] <ENDERBLASTER_335> OK... now to find a phone number...
#715 [20:45] <SabrzZ> Okay.
#716 [20:45] <Andrio> ??> ENDERBLASTER_335 account/send-email
#717 [20:45] <Absol> ENDERBLASTER_335: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#718 [20:45] <Absol> ENDERBLASTER_335: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#719 [20:45] <SabrzZ> Can i install it after or no?
#720 [20:46] <Andrio> SabrzZ, we suggest not to; it's been known to mess things up like this.
#721 [20:46] <smurf_> Yo just came back to say thanks, worked perfectly, much love and best wishes to you
#722 [20:46] <SabrzZ> Okay...
#723 [20:46] <Andrio> SabrzZ, consider Avast instead
#724 [20:46] <SabrzZ> Wait, i think i already have avast...
#725 [20:46] <ENDERBLASTER_335> OK... going...
#726 [20:46] <Andrio> smurf_, oh, good
#727 [20:46] <SabrzZ> Yep.
#728 [20:46] <Andrio> mm
#729 [20:46] <SabrzZ> Thanks for helping.
#730 [20:46] * smurf_ [webchat@99-48-206-80.lightspeed.brhmmi.sbcglobal.net] has quit. (Client Quit)
#731 [20:46] <Andrio> No problem.
#732 [20:51] * ninja2 [webchat@pool-68-129-150-208.nycmny.fios.verizon.net] has joined #minecrafthelp
#733 [20:52] <ninja2> new user trying to install minecraft 1.12.2 on mac os 10.12.6 and downloads of calm3.ogg stuck and eventually timeout (93MB remaining)
#734 [20:53] <ninja2> have waited until the timeout 3x now. Error message is: Name: calm3.ogg URL: http://resources.download.minecraft.net/14/14ae57a6bce3d4254daa8be2b098c2d99743cc3f Error details: Request error -101: ERR_CONNECTION_RESET Filename on disk: ae16-77a3-f84e-fd27 Path: /var/folders/5v/318gzyb942bcsf9srklyzk6w0000gq/T/ae16-77a3-f84e-fd27 Exists: file
#735 [20:54] <ninja2> just tried downloading that URL and it is downloading directly without issue.
#736 [20:54] <ninja2> just not within the minecraft launcher app
#737 [20:58] * GreyVulpine [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#738 [21:05] <ENDERBLASTER_335> Still there, Andrio?
#739 [21:05] <Andrio> Yeah.
#740 [21:06] <ENDERBLASTER_335> OK.... This is what I just tried.... I clicked on the Mojang icon in the launcher, which then took me to the official Minecraft page... There I looked up how to download the latest version. It had me log in or create a new account (I logged in), and what I see next is a BIG icon saying to buy Minecraft...
#741 [21:07] <ENDERBLASTER_335> So.... It's as if I never actually bought this game, even though I've been able to play the full version for a long time!
#742 [21:07] <Andrio> Did you contact Mojang?
#743 [21:08] <ENDERBLASTER_335> Trying to... Can't find the email with the transaction ID number...
#744 [21:08] <Andrio> ah
#745 [21:08] <Andrio> ??> ENDERBLASTER_335 account/trans-ID
#746 [21:08] * XFeelinqsGone [webchat@pool-98-114-249-213.phlapa.fios.verizon.net] has joined #minecrafthelp
#747 [21:08] <Absol> ENDERBLASTER_335: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#748 [21:08] <ENDERBLASTER_335> Trying that...
#749 [21:09] <XFeelinqsGone> Whenever I try logging onto my Minecraft, like.. pressing "Download Latest Version" it comes up with a message that says "Error :("
#750 [21:10] <Andrio> XFeelinqsGone, is that all it says?
#751 [21:10] <XFeelinqsGone> Yeah, and it comes up a link that doesn't work
#752 [21:11] <Andrio> mm
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#754 [21:12] * Shef [webchat@223.205.242.153] has joined #minecrafthelp
#755 [21:12] <Nostretch> I'm having issues with chat in realms
#756 [21:12] <Shef> why
#757 [21:13] <Andrio> ??> XFeelinqsGone launcher/log
#758 [21:13] <Absol> XFeelinqsGone: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#759 [21:13] <Nostretch> Everything I enter shows up as hashtags to others
#760 [21:13] <ENDERBLASTER_335> I read that, and we're back to square 1...... No idea what the ID is, and can't contact support through web without it...........
#761 [21:14] <Andrio> Nostretch, do you use mods?
#762 [21:14] <Nostretch> No, this is in Realms
#763 [21:14] <Nostretch> No mods
#764 [21:14] <Andrio> ENDERBLASTER_335, you can try giving whatever information you do have.
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#770 [21:17] <ENDERBLASTER_335> I found a 4-character code that corresponded with when I first paid for this, so I put that in there... Here's to hoping for the best... I guess I'm out for now........... Have fun
#771 [21:18] <ENDERBLASTER_335> ... but, otherwise, it looks like I'll have to buy it again...........
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#776 [21:23] <XFeelinqsGone> This has never happened before. It says "Unable to save download 1.12 json"
#777 [21:24] <mattym> XFeelinqsGone, If you click the More Info/Show All button, copy the full error message it gives you to here.
#778 [21:27] * bezle [webchat@pool-96-246-51-131.nwrknj.fios.verizon.net] has joined #minecrafthelp
#779 [21:28] <bezle> hi there! trying to dowload the newest release on my mac. none of the incompatible software listed (antivirus) is downloaded onto my computer. this is the message that shows up:http://resources.download.minecraft.net/88/88805dffe0ca7fdff1f3dee10babce783619671c
#780 [21:28] <mattym> bezle, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#781 [21:29] <bezle> i do have ad blockers. is that the issue?
#782 [21:29] <mattym> bezle, Do you know the names of those you have?
#783 [21:29] * VADE [webchat@75-171-224-174.hlrn.qwest.net] has joined #minecrafthelp
#784 [21:29] <bezle> i have the classic adblock, adblock plus, and privacy badger
#785 [21:30] <mattym> bezle, Those all look like browser specific blockers, shouldn't cause the issue.
#786 [21:30] <mattym> bezle, The chat limit seems to have cut some stuff off, can you copy the full error just on its own to the chat
#787 [21:30] <bezle> yeah thats what i was thinking. is my mac firewall blocking it? the weird thing is that it was halfway downloaded before stopping
#788 [21:31] <bezle> Name: fr_fr.lang URL: http://resources.download.minecraft.net/88/88805dffe0ca7fdff1f3dee10babce783619671c Error details: Request error -101: ERR_CONNECTION_RESET Filename on disk: 46cd-32be-e480-dd8b Path: /var/folders/jn/sx6ny5y56jldtq8j5pzllvf00000gn/T/46cd-32be-e480-dd8b Exists: file
#789 [21:31] <VADE> ava(TM) platform SE binary has stooped working''
#790 [21:32] <mattym> bezle, Yeah, turn off the Mac firewall. Then delete Minecraft from the Applications folder. After that grab a clean download from minecraft.net and try again with the firewall still off.
#791 [21:32] <mattym> VADE, When does that show up?
#792 [21:32] <bezle> thanks! will let you know if that doesnt work
#793 [21:32] <VADE> i get in the game then it crashes to show the message
#794 [21:33] <mattym> VADE, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#795 [21:36] <VADE> matty, thank you so much it worked! the game is no longer crashing.
#796 [21:40] * Higgins [webchat@13-27-42-115.ip.esc.net.au] has joined #minecrafthelp
#797 [21:40] <Higgins> hello
#798 [21:40] <Higgins> I need some help
#799 [21:40] * tyteen4a03 [~tyteen4a0@178.62.54.196] has joined #minecrafthelp
#800 [21:41] <Higgins> Can I get some help?
#801 [21:41] <Higgins> @abosi
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#806 [21:47] <bezle> hey there i'm back with an update on the download situation. so far no error has come up but the download meter has not moved a bit from 10 mb in 10 minutes after being at 11mb for an hour, with firewall on (now off)
#807 [21:49] <mattym> bezle, Are you on your home internet connection?
#808 [21:50] * VADE [webchat@75-171-224-174.hlrn.qwest.net] has quit. (Ping timeout: 180 seconds)
#809 [21:50] <bezle> yes, but if there's no other option other than wifi issues i'll investigate that.
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#811 [21:50] <bezle> btw thanks for all the help so far
#812 [21:51] <mattym> bezle, Its possible that if your router/modem has a firewall of its own, that may cause issues.
#813 [21:51] <bezle> ah, i'll look into that. it just went down a mb so i'll just camp out and wait for it to slowly do its thing. thanks again! have a great day mattym
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#816 [22:14] * padawan432 [webchat@96-83-178-161-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#817 [22:15] <padawan432> I am having issues with migrating my account. My mother purchased the game for me when I was 11 I am now 18 and would like to get back into the game and i do not want to purchase another account
#818 [22:16] <mattym> padawan432, What problem are you running into?
#819 [22:19] <padawan432> It says i have already migrated my account and Ive tried every email Ive ever used and none are correct
#820 [22:19] <mattym> ??> padawan432 account/send-email
#821 [22:19] <Absol> padawan432: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#822 [22:19] <Absol> padawan432: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#823 [22:20] <padawan432> I have already sent an email, I do not have the transaction ID as it was purchased roughly 7 years ago
#824 [22:36] * skatergirl_2864 [webchat@CPE-60-229-208-216.lns7.ken.bigpond.net.au] has joined #minecrafthelp
#825 [22:38] <skatergirl_2864> my game keeps crashing, how do i fix it?
#826 [22:39] <mattym> ??> skatergirl_2864 launcher/log
#827 [22:39] <Absol> skatergirl_2864: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#828 [22:43] <skatergirl_2864> i've followed the instructions on that page many times and it's still crashing
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#838 [23:12] <aaronwpw> hellow
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#840 [23:27] * Dylan [webchat@cpe-172-72-152-20.carolina.res.rr.com] has joined #minecrafthelp
#841 [23:28] <Dylan> So i was trying to log into a account my friend gave me I tried a couple of times and it didnt work.. Then I tried to sign into mine and it didnt work. I changed the password and it still didnt work. I also tried it with IGN and my email. I waited an hour like the website said and reset the password again and its still not working
#842 [23:28] <mattym> Dylan, Did you make sure to wait a full hour without any attempts at all from your network, to log into any accounts.
#843 [23:29] <Dylan> yes sir
#844 [23:29] <Dylan> should i wait till tmr to tr?
#845 [23:29] <Dylan> try*
#846 [23:29] <mattym> Dylan, Are you using any type of VPN software?
#847 [23:29] <Dylan> No I dont know how to do that
#848 [23:30] <mattym> Dylan, leave it till tomorrow, and see if the issue continues
#849 [23:30] <Dylan> if it does should i come back here?
#850 [23:30] <mattym> Dylan, Yeah
#851 [23:30] <Dylan> Ok thank u
#852 [23:36] * Cameron [webchat@103.217.166.131] has joined #minecrafthelp
#853 [23:37] <Cameron> Hello
#854 [23:38] <Cameron> Hello
#855 [23:47] * e [webchat@47.150.81.225] has joined #minecrafthelp
#856 [23:47] * e is now known as Guest75976
#857 [23:48] <Guest75976> I have an old premium account. I switched it to a mojang account but now it says I have to buy the game.
#858 [23:49] <mattym> Guest75976, Make sure you are now logging in with the email/account you migrated it to
#859 [23:50] <Guest75976> just checked to be sure, and I did that-still nothing