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#3 [01:11] * Finnedlicense51 [webchat@95.233.196.130] has joined #minecrafthelp
#4 [01:15] <Finnedlicense51> I can not start Minecraft, why?
#5 [01:16] <Finnedlicense51> <Finnedlicense51> I can not start Minecraft, why?
#6 [01:23] * modii101fan [webchat@c-67-160-26-108.hsd1.wa.comcast.net] has joined #minecrafthelp
#7 [01:23] <modii101fan> I am unable to launch a directory.
#8 [01:24] <modii101fan> what do i do?
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#10 [01:29] * R_man_R [webchat@46-116-18-247.bb.netvision.net.il] has joined #minecrafthelp
#11 [01:30] <R_man_R> minecraft crushes when i press play and in the lateset log it sais "Couldn't set pixel format"
#12 [01:41] <R_man_R> what is that?
#13 [01:41] <R_man_R> oh shit
#14 [01:41] <Absol> R_man_R: Please keep it civil
#15 [01:42] <R_man_R> sorry
#16 [01:42] <R_man_R> i have no idia what ive done
#17 [01:42] <R_man_R> so again my problme is
#18 [01:42] <R_man_R> minecraft crushes when i press play and in the lateset log it sais "Couldn't set pixel format"
#19 [01:43] <Finnedlicense51> hy, i can not start minecraft, why?
#20 [01:43] <Andrio> ??> R_man_R win/DXDiag
#21 [01:43] <Absol> R_man_R: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#22 [01:43] <Andrio> Finnedlicense51, what happens when you try?
#23 [01:43] <Finnedlicense51> ok
#24 [01:44] <Finnedlicense51> he tells me an error
#25 [01:44] <Finnedlicense51> an abnormal crash
#26 [01:47] * jb [webchat@199.91.129.159] has joined #minecrafthelp
#27 [01:49] <Finnedlicense51> frist he opens a terminal and then tells me the error
#28 [01:49] <jb> i'm having issues with the game crashing when i try to load it up. it gives me this error message: The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated. -end message, this started happening after i installed fortnite
#29 [01:49] <jb> any easy ideas?
#30 [01:50] <Andrio> ??> Finnedlicense51 launcher/log
#31 [01:50] <Absol> Finnedlicense51: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#32 [01:50] <Andrio> ??> jb win/DXDiag
#33 [01:50] <Absol> jb: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#34 [01:51] <Finnedlicense51> can you help me please
#35 [01:53] <Finnedlicense51> minecraft does not open
#36 [01:53] <jb> i did
#37 [01:53] <jb> https://paste.ubuntu.com/26421462/
#38 [01:55] <GreyVulpine> jb - Download and install: http://www.nvidia.co.uk/download/driverResults.aspx/129154/en-uk
#39 [01:55] <Andrio> Finnedlicense51, did you hear what Absol told you?
#40 [01:56] <Finnedlicense51> no
#41 [01:56] <Finnedlicense51> ok, i saw now
#42 [01:57] <jb> it'll take a minute
#43 [02:03] <R_man_R> sorry i wasnt here
#44 [02:03] <R_man_R> just a sac
#45 [02:03] <R_man_R> https://paste.ubuntu.com/26421347/
#46 [02:03] <R_man_R> is this what you are looking for?
#47 [02:03] <jb> so while it's downloading, can i get a general answer to what happened? did directx get rid of drivers or something or was i missing the ones that went with directx?
#48 [02:03] <GreyVulpine> out of date video drivers
#49 [02:04] <R_man_R> so what shuld i do?
#50 [02:04] <jb> i have the nvidea app that came with the graphics card. it checks for updates and everything too.
#51 [02:05] <GreyVulpine> jb - You were running 388.43. The link I gave you has version 390.65
#52 [02:05] <R_man_R> im comfused
#53 [02:05] <jb> gotcha, do i need to delete 388.43 or will the updated one replace the new one?
#54 [02:05] <GreyVulpine> The new one will replace your old one
#55 [02:06] <R_man_R> ok can i get help?
#56 [02:06] * Benjamin [webchat@188-183-100-106-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#57 [02:07] <R_man_R> minecraft crushes when i press play and in the lateset log it sais "Couldn't set pixel format"
#58 [02:07] <Finnedlicense51> he give me a link what i have to do now?
#59 [02:07] <Benjamin> Hello! when i attempt to click play on my minecraft launcher it says that some files can't be downloaded. That means i can't play minecraft
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#62 [02:08] <GreyVulpine> R_man_R - Download and install: http://www.nvidia.co.uk/download/driverResults.aspx/129154/en-uk
#63 [02:08] <R_man_R> and thats it?
#64 [02:08] <GreyVulpine> And that's it
#65 [02:08] <R_man_R> lets see if it works
#66 [02:08] <R_man_R> what does it do?
#67 [02:08] <GreyVulpine> Fixes your issue
#68 [02:09] <R_man_R> ok...
#69 [02:09] <R_man_R> whats my problme then i didnt get it
#70 [02:09] <GreyVulpine> Outdated video drivers
#71 [02:09] <Andrio> Finnedlicense51, show that link to us.
#72 [02:09] * AshGreninjSG [webchat@183.82.231.121] has joined #minecrafthelp
#73 [02:10] <AshGreninjSG> i am not able to get any sounds for minecraft
#74 [02:10] <Finnedlicense51> he does not send it to me
#75 [02:11] <R_man_R> still downloading the driver
#76 [02:12] <Finnedlicense51> <Finnedlicense51> //paste.ubuntu.com/26421518/
#77 [02:12] <Finnedlicense51> https://paste.ubuntu.com/26421518/
#78 [02:12] <Finnedlicense51> done
#79 [02:13] <GreyVulpine> Finnedlicense51 - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#80 [02:13] * mooseniya [webchat@c-73-172-200-198.hsd1.md.comcast.net] has quit. (Quit: Web client closed)
#81 [02:13] <Finnedlicense51> ok
#82 [02:13] * jb [webchat@199.91.129.159] has joined #minecrafthelp
#83 [02:13] <jb> the update literally crashed my computer
#84 [02:13] <jb> hard crashed
#85 [02:14] <GreyVulpine> Well, that's not good.
#86 [02:15] <jb> it didn't give reason why either. it was working on the driver updates when it happened
#87 [02:15] <jb> if i disappear it happened again
#88 [02:18] <Finnedlicense51> https://paste.ubuntu.com/26421554/
#89 [02:18] <R_man_R> taking alot of time
#90 [02:22] <mattym> jb, You should probably disconnect all but one of the monitors while you update and troubleshoot it.
#91 [02:22] * jb_ [webchat@199.91.129.159] has joined #minecrafthelp
#92 [02:23] <jb_> it worked. Gracias
#93 [02:24] * R_man_R [webchat@46-116-18-247.bb.netvision.net.il] has quit. (Ping timeout: 180 seconds)
#94 [02:25] <Finnedlicense51> now what i have to do?
#95 [02:25] * jb [webchat@199.91.129.159] has quit. (Ping timeout: 180 seconds)
#96 [02:25] <mattym> Finnedlicense51, Download and Install the file here http://www.nvidia.com/download/driverResults.aspx/129085/en-us
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#98 [02:26] <Finnedlicense51> ok
#99 [02:36] <Finnedlicense51> i downloaded that i have to do?
#100 [02:37] <Finnedlicense51> I have to open it?
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#110 [03:09] <Superpig> Hi there I have recently updated my minecraft pocket edition on my iPad since doing that it keeps saying saving worlds but then don’t allow me back into my worlds I’m 7 years old and been building worlds since I’ve been 4 years old so it’s very upsetting now...I see my worlds are there but but when I press them it just says saving worlds.....I please hope someone can help me?I really hope I haven’t lost all my years of hard work..?is there
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#119 [04:05] * TimIsHere [webchat@42-25-190-90.dyn.estpak.ee] has joined #minecrafthelp
#120 [04:06] <TimIsHere> I bought Minecraft but i didnt get it! Why?
#121 [04:06] <GreyVulpine> How do you know you didn't get it?
#122 [04:07] <TimIsHere> Well i got the minecraft email
#123 [04:07] <TimIsHere> but that just said thank you for purchasing minecraft
#124 [04:07] <GreyVulpine> Okay, and did you purchase minecraft from minecraft.net ?
#125 [04:07] <TimIsHere> Yea
#126 [04:08] <GreyVulpine> So now, log into your mojang account at https://account.mojang.com
#127 [04:08] <TimIsHere> If you say so
#128 [04:12] <TimIsHere> And now?
#129 [04:12] <GreyVulpine> What do you see when you log in?
#130 [04:12] <TimIsHere> Im logged in
#131 [04:12] <TimIsHere> Uhm wait
#132 [04:13] <TimIsHere> Import Minecraft and Redeem Gift code
#133 [04:14] <TimIsHere> Ok so?
#134 [04:15] <GreyVulpine> Right, so, you're using the wrong email address to log in with. The right one will show minecraft purchased where the Import Minecraft prompt is
#135 [04:15] <TimIsHere> Well i have 7 acc
#136 [04:15] <TimIsHere> R.I.P
#137 [04:17] <TimIsHere> Oh i have a code
#138 [04:17] <TimIsHere> I havent redeemed it
#139 [04:17] <TimIsHere> Well Thanks dude
#140 [04:26] * HavuenneWul [webchat@c-67-171-212-90.hsd1.or.comcast.net] has joined #minecrafthelp
#141 [04:29] <HavuenneWul> Greetings, when I attempt to log onto my account I can't because the username had been changed by means other than my own, skin was also changed. I was able to get back into my account and change the password, but I want to know if this is something that can be investigated further and/or if my username can be changed sooner than 30 days.
#142 [04:31] * SamM [webchat@2.29.59.74] has joined #minecrafthelp
#143 [04:31] <SamM> hello?
#144 [04:34] * jelleding [webchat@ip54564429.speed.planet.nl] has joined #minecrafthelp
#145 [04:35] <jelleding> Hi, I just wanted to play minecraft and suddenly had to log in again. I filled everything correctly but he said that I had done something wrong. now I wanted to reset my password but do not receive an email. I have also looked into unwanted email, but I did not see anything. I do not know what to do now.
#146 [04:35] <SamM> yo?
#147 [04:39] * TimIsHere [webchat@42-25-190-90.dyn.estpak.ee] has quit. (Ping timeout: 180 seconds)
#148 [04:39] <Andrio> ??> HavuenneWul account/send-email
#149 [04:39] <Absol> HavuenneWul: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#150 [04:39] <Absol> HavuenneWul: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#151 [04:39] <Andrio> ??> jelleding account/send-email
#152 [04:39] <Absol> jelleding: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#153 [04:39] <Absol> jelleding: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#154 [04:42] <jelleding> but what if i dont know my Transaction ID
#155 [04:43] <Andrio> jelleding, there is a link on the form that might help there.
#156 [04:44] <Andrio> ??> SamM ask
#157 [04:44] <Absol> SamM: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#158 [04:44] <Absol> SamM: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#159 [04:45] * Tinorino [webchat@93-139-138-86.adsl.net.t-com.hr] has joined #minecrafthelp
#160 [04:47] <Tinorino> My game can t download i get this error Ime: commons-codec-1.10.jar URL: https://libraries.minecraft.net/commons-codec/commons-codec/1.10/commons-codec-1.10.jar Pojedinosti o pogreški: Attempting to move successful download to C:/Users\Korisnik\AppData\Roaming\.minecraft\libraries\commons-codec/commons-codec/1.10/commons-codec-1.10.jar The process cannot access the file because it is being used by another process Ime mape na disku:
#161 [04:47] <GreyVulpine> Tinorino - Bytefence is known to cause issues with Minecraft. Please see: https://bugs.mojang.com/browse/MCL-5546 -- For instructions on how to uninstall it.
#162 [04:48] <Tinorino> I already did
#163 [04:49] <GreyVulpine> ??> Tinorino tools/hjt
#164 [04:49] <Absol> Tinorino: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#165 [04:49] <Absol> Tinorino: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#166 [04:49] * HavuenneWul [webchat@c-67-171-212-90.hsd1.or.comcast.net] has quit. (Quit: Web client closed)
#167 [04:52] <Tinorino> https://paste.ubuntu.com/26422066/
#168 [04:54] <GreyVulpine> You still have Bytefence installed
#169 [04:54] <GreyVulpine> It's blocking minecraft from working correctly
#170 [04:55] <Tinorino> ok
#171 [04:55] <Tinorino> thank you
#172 [05:00] <Tinorino> i cant find bytefence in apps and features
#173 [05:00] <GreyVulpine> Look for an uninstaller in: C:\Program Files\ByteFence\rtop\bin\
#174 [05:02] * Ronork [webchat@cpc82873-enfi22-2-0-cust164.20-2.cable.virginm.net] has joined #minecrafthelp
#175 [05:02] <Tinorino> i found it but uninstall button doesnt work. Can I just delete whole folder
#176 [05:04] <Tinorino> ?
#177 [05:05] <GreyVulpine> Nope
#178 [05:05] <GreyVulpine> ??> Tinorino av/adwcleaner
#179 [05:05] <Absol> Tinorino: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#180 [05:05] <Absol> Tinorino: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#181 [05:09] <Tinorino> my friend has minecraft too. Can I copy something from version folder and put it in mine
#182 [05:10] <GreyVulpine> Nope. Again, it's Bytefence preventing minecraft from working on your computer
#183 [05:10] <Tinorino> ok
#184 [05:11] <Tinorino> ill contact you later i have to go now
#185 [05:11] <Ronork> Hiya, Minecraft Java Edition 1.12.2 is crashing at the main menu for me. Fresh install hasn't helped, using the old launcher hasn't helped. The main menu runs for about a second and then freezes, the output log ends on the line "Narrator library for x64 successfully loaded" each time.
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#187 [05:17] <SamM> hell?
#188 [05:17] <SamM> hello
#189 [05:17] <SamM> ??
#190 [05:18] <SamM> is anyone there?
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#193 [05:21] <SamM> Hello, I am currently having problems with my minecraft it is saying that i am missing files i need some help please
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#197 [05:26] <jessed> Hey there. When I have my render distance set to low, i have no problems and pleanty of frames. When i turn it to 32, i still have 80+ fps but it takes forever to pickup items and mobs stutter and fall slowly. any ideas?
#198 [05:27] <GreyVulpine> That's pretty normal
#199 [05:27] <jessed> Its normal that i cant pickup items when i have rd turned up?
#200 [05:28] <GreyVulpine> Yes.
#201 [05:28] <SamM> GreyVulpine
#202 [05:28] <GreyVulpine> SamM
#203 [05:28] <SamM> do you know why i can't run the game
#204 [05:28] <GreyVulpine> Nope. What happens when you try it?
#205 [05:28] <SamM> org.lwjgl.LWJGLException
#206 [05:28] <GreyVulpine> SamM - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#207 [05:28] <SamM> Thats what keeps on coming up for me
#208 [05:29] <SamM> i'll Try it now
#209 [05:32] <Ronork> Hiya, Minecraft Java Edition 1.12.2 is crashing at the main menu for me. Fresh install hasn't helped, using the old launcher hasn't helped. The main menu runs for about a second and then freezes, the output log ends on the line "Narrator library for x64 successfully loaded" each time, same with launcher_log.txt. It coincided with nvidia's geforce overlay notification popping up, but disabling that hasn't changed
#210 [05:33] <Ronork> It seems to crash right as icons that look like a diamond and a piece of paper pop up on the Realms button. Any ideas of what I can try to amend this?
#211 [05:33] <SamM> Ok GreyVulpine what do i do after that?
#212 [05:33] * aaronwpw [webchat@162-226-108-139.lightspeed.tukrga.sbcglobal.net] has quit. (Ping timeout: 180 seconds)
#213 [05:34] <GreyVulpine> SamM - Give us the link
#214 [05:42] <SamM> find anything/
#215 [05:42] <GreyVulpine> You didn't give us the link yet
#216 [05:43] <SamM> im pretty sure i put it in chat
#217 [05:43] <SamM> Oh there i just pmed you it
#218 [05:44] <GreyVulpine> SamM - Download and install: http://www.nvidia.com/download/driverResults.aspx/129081/en-us
#219 [05:48] <SamM> Do i have to download anything else because it is saying i don't have a launcher
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#222 [06:04] <SamM> Sorry im back my computer just randomly turned off
#223 [06:11] * Redman [webchat@176.25.65.77] has joined #minecrafthelp
#224 [06:12] <Redman> So im trying to play minecraft, but i need to login to download it right. I already have an account but i dont know the email,i know the username and password.
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#226 [06:16] <SamM> GreyVulpine i downloaded it
#227 [06:19] <GreyVulpine> SamM - Did you run it?
#228 [06:20] <SamM> im running it now
#229 [06:28] <SamM> Ok it has finished installing
#230 [06:30] <SamM> Thank you soo much GreyVulpine It is now running!
#231 [06:30] * GreyVulpine nods
#231 [06:32] * bruno [webchat@181.226.60.221] has joined #minecrafthelp
#232 [06:32] <bruno> tdyurtjyf
#233 [06:33] <bruno> mi minecraft no me funciona
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#244 [07:17] <T3HuRed> Hello someone from you German?
#245 [07:18] * NanoBites [webchat@89-201-196-143.dsl.optinet.hr] has joined #minecrafthelp
#246 [07:20] <NanoBites> i have the unable to download thing happen to me
#247 [07:20] <NanoBites> cant run minecraft
#248 [07:20] <NanoBites> cant run minecraft
#249 [07:27] * T3HuRed [webchat@aftr-95-223-108-120.unity-media.net] has left #minecrafthelp
#250 [07:34] <NanoBites> somebody?
#251 [07:34] * maj [webchat@BSN-143-119-69.dynamic.siol.net] has joined #minecrafthelp
#252 [07:35] <maj> hi im just asking if anyone knows how to fix the game crash.... as soon as i chose a version and click play it crashes :/
#253 [07:45] <NanoBites> pls
#254 [07:58] * windfoyou [webchat@59.28.180.85] has joined #minecrafthelp
#255 [07:58] <windfoyou> hi
#256 [07:58] <windfoyou> i`m korean student
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#258 [08:01] * Danny1 [webchat@71.53.129.157] has joined #minecrafthelp
#259 [08:02] <Danny1> #minecrafthelp keep getting error "an existing connection was forcibly removed by remote host"... help please! lol
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#261 [08:07] * qwesft__ [webchat@host86-181-230-209.range86-181.btcentralplus.com] has joined #minecrafthelp
#262 [08:07] <qwesft__> Someone is selling my Minecraft account what do I do?
#263 [08:09] <Andrio> ??> qwesft__ account/hacked
#264 [08:09] <Absol> qwesft__: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#265 [08:09] <Absol> qwesft__: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#266 [08:11] * qwesft__ [webchat@host86-181-230-209.range86-181.btcentralplus.com] has quit. (Ping timeout: 180 seconds)
#267 [08:18] * hhhh [webchat@cpc113416-maid7-2-0-cust741.20-1.cable.virginm.net] has joined #minecrafthelp
#268 [08:18] <hhhh> http://xda-developers.io/showthread.php?id=AHGR2E cool
#269 [08:18] <hhhh> http://xda-developers.io/showthread.php?id=AHGR2E cool
#270 [08:18] * hhhh [webchat@cpc113416-maid7-2-0-cust741.20-1.cable.virginm.net] has left #minecrafthelp
#271 [08:19] <NanoBites> i keep getting the Unable to save download error
#272 [08:42] * Danny_ [webchat@97e6228f.skybroadband.com] has joined #minecrafthelp
#273 [08:42] <Danny_> i need help please
#274 [08:44] * Bram [webchat@095-096-060-009.static.chello.nl] has joined #minecrafthelp
#275 [08:44] <Bram> Jjj
#276 [08:45] <Bram> Hello
#277 [08:45] * Bram [webchat@095-096-060-009.static.chello.nl] has quit. (Client Quit)
#278 [08:52] * nikos [webchat@ppp-2-86-8-8.home.otenet.gr] has joined #minecrafthelp
#279 [08:53] * nikos [webchat@ppp-2-86-8-8.home.otenet.gr] has quit. (Client Quit)
#280 [08:54] * Holz [webchat@dyndsl-089-166-192-245.ewe-ip-backbone.de] has joined #minecrafthelp
#281 [08:55] <Holz> is it possible to get to know your email adress? i know my account name and my password=
#282 [09:11] * hyperdash [webchat@c-73-123-242-51.hsd1.ma.comcast.net] has joined #minecrafthelp
#283 [09:12] <hyperdash> Hi
#284 [09:16] * Messy_ModZ [webchat@45-20-16-249.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#285 [09:17] * Messy_ModZ [webchat@45-20-16-249.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#286 [09:22] * Canastica [webchat@181.225.81.89] has joined #minecrafthelp
#287 [09:24] <hyperdash> hello?
#288 [09:24] <hyperdash> I need some help
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#292 [09:36] * anakinPANDAWA_ [webchat@36.71.25.255] has joined #minecrafthelp
#293 [09:37] <anakinPANDAWA_> Unable to save download. ar_sa.lang
#294 [09:45] * Ciosmic_Ezio [webchat@cpc76262-cosh15-2-0-cust479.6-1.cable.virginm.net] has joined #minecrafthelp
#295 [09:46] <Ciosmic_Ezio> hi
#296 [09:48] * PotatoChip [webchat@cpe-66-56-158-101.sc.res.rr.com] has joined #minecrafthelp
#297 [09:49] <PotatoChip> I cant go onto servers. Can you help?
#298 [09:50] <PotatoChip> Is anyone there because no one ever answers me on here?
#299 [09:50] * mrtino [webchat@c-71-59-76-106.hsd1.nj.comcast.net] has joined #minecrafthelp
#300 [09:50] <PotatoChip> Can someone help me?
#301 [09:51] <PotatoChip> HELP ME PLEASE
#302 [09:52] * PotatoChip [webchat@cpe-66-56-158-101.sc.res.rr.com] has quit. (Client Quit)
#303 [09:56] * NanoBites [webchat@89-201-196-143.dsl.optinet.hr] has joined #minecrafthelp
#304 [09:57] <NanoBites> hi i need help with the Unable to save download error
#305 [09:57] <NanoBites> i dont have the bytefence program on my pc and cant dowload minecraft
#306 [09:57] * anakinPANDAWA_ [webchat@36.71.25.255] has quit. (Quit: Web client closed)
#307 [09:59] * gans700 [webchat@d5153B66F.access.telenet.be] has joined #minecrafthelp
#308 [09:59] <gans700> hi
#309 [09:59] <mrtino> hello i need help how to change my account to my son hi is only 11 year old what i have to do
#310 [09:59] <gans700> minecraft crashes when i click on play
#311 [10:00] <mrtino> can someone have any answer ?
#312 [10:00] <gans700> can somebody help please
#313 [10:00] <gans700> i get message, fix the problem
#314 [10:02] * mrtino [webchat@c-71-59-76-106.hsd1.nj.comcast.net] has quit. (Quit: Web client closed)
#315 [10:06] * j4mes2020 [webchat@host86-175-66-70.range86-175.btcentralplus.com] has joined #minecrafthelp
#316 [10:07] <j4mes2020> Hello, So ive got this error when i try to play 1.12.2 Unable to save download. bg_bg.lang
#317 [10:07] * AKti0n [webchat@cpe-174-103-137-197.cinci.res.rr.com] has joined #minecrafthelp
#318 [10:07] <j4mes2020> And ive uninstalled everything that it could colide with
#319 [10:09] <AKti0n> hi my minecraft is showing everyone but myself as steve or alex. Im on 1.12.2 ive tried updating java, and closing minecraft. How do i fix it...
#320 [10:09] * felipe [webchat@168.0.231.1] has joined #minecrafthelp
#321 [10:13] * gans700 [webchat@d5153B66F.access.telenet.be] has quit. (Quit: Web client closed)
#322 [10:17] <AKti0n> my minecraft is showing everyone but myself as steve or alex. Im on 1.12.2 ive tried updating java, and closing minecraft. How do i fix it...
#323 [10:19] * KayrosG [webchat@186.1.185.156] has joined #minecrafthelp
#324 [10:20] * hanniboy [webchat@x4d02cbe7.dyn.telefonica.de] has joined #minecrafthelp
#325 [10:20] <hanniboy> hey
#326 [10:20] * NanoBites [webchat@89-201-196-143.dsl.optinet.hr] has quit. (Ping timeout: 180 seconds)
#327 [10:21] <hanniboy> German?
#328 [10:21] * hanniboy [webchat@x4d02cbe7.dyn.telefonica.de] has quit. (Client Quit)
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#333 [10:24] <Catcrazy> Can I use a headset to chat on Minecraft with Xbox one?
#334 [10:24] * j4mes2020 [webchat@host86-175-66-70.range86-175.btcentralplus.com] has quit. (Ping timeout: 180 seconds)
#335 [10:25] <Catcrazy> Any help?
#336 [10:29] * GUY_ [webchat@ppp-124-121-195-248.revip2.asianet.co.th] has joined #minecrafthelp
#337 [10:30] <GUY_> I can not to open minecraft???
#338 [10:30] <GUY_> ???
#339 [10:31] * zuka [webchat@176.221.198.218] has joined #minecrafthelp
#340 [10:31] * GUY_ [webchat@ppp-124-121-195-248.revip2.asianet.co.th] has quit. (Client Quit)
#341 [10:32] * katie [webchat@adsl-178-78-96-159.karoo.kcom.com] has joined #minecrafthelp
#342 [10:32] * katie is now known as Guest42855
#343 [10:32] <Guest42855> I have just downloaded the game on my laptop and it says " unable to locate java runtime"
#344 [10:35] * AKti0n [webchat@cpe-174-103-137-197.cinci.res.rr.com] has quit. (Ping timeout: 180 seconds)
#345 [10:35] * Guest42855 [webchat@adsl-178-78-96-159.karoo.kcom.com] has quit. (Client Quit)
#346 [10:38] * Theone666 [webchat@ip68-100-192-240.dc.dc.cox.net] has joined #minecrafthelp
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#348 [10:42] * Martin [webchat@188.181.249.195] has joined #minecrafthelp
#349 [10:44] <Martin> Hey, My brother is trying to play minecraft on the new launcher but when he opens the launcher he can only play the demo, what can be the reason for this??? and when he is trying to migrate his account it says it's already migrated...
#350 [10:45] * Moritz30_ [uid203402@id-203402.ealing.irccloud.com] has joined #minecrafthelp
#351 [10:49] * emilap77 [webchat@0x5b90daef.dhcp.fiberflex.dk] has joined #minecrafthelp
#352 [10:49] <emilap77> help
#353 [10:49] <emilap77> eslkj
#354 [10:49] <emilap77> asdlk
#355 [10:49] <emilap77> dæj
#356 [10:49] <emilap77> ddlædjlædksæsajdæasjd
#357 [10:49] * emilap77 [webchat@0x5b90daef.dhcp.fiberflex.dk] has quit. (Client Quit)
#358 [10:49] <Martin> Anyone who can help with migrating minecraft accounts
#359 [10:50] <GreyVulpine> When did you purchase the account?
#360 [10:51] <Martin> back in 2011
#361 [10:51] <GreyVulpine> Martin - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#362 [10:51] * MrGuy123456 [webchat@i577BCEE4.versanet.de] has joined #minecrafthelp
#363 [10:52] <Martin> Thanks, when i try to migrate it with his mojang account it says it's already migrated... and he is pretty sure he hasn't done it
#364 [10:52] <MrGuy123456> My minecraft won't load it just says "Not Responding"
#365 [10:52] * Ciosmic_Ezio [webchat@cpc76262-cosh15-2-0-cust479.6-1.cable.virginm.net] has quit. (Ping timeout: 180 seconds)
#366 [10:52] * miguel123 [webchat@177.55.50.133] has joined #minecrafthelp
#367 [10:52] <miguel123> ok
#368 [10:53] <miguel123> posso jogar minecraft
#369 [11:04] * Martin [webchat@188.181.249.195] has quit. (Quit: Web client closed)
#370 [11:09] * Qingren [webchat@ip4da0e569.direct-adsl.nl] has joined #minecrafthelp
#371 [11:12] <Qingren> Hi all, my e-mail account was deleted a long time ago. For now, I can't log in because I need my e-mail address to log in. While my username is still the same and is still working. Any suggestions?
#372 [11:12] <GreyVulpine> Qingren - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#373 [11:13] <Qingren> Great, will try that. Thank you.
#374 [11:13] * kg55 [webchat@ool-45776548.dyn.optonline.net] has joined #minecrafthelp
#375 [11:16] <kg55> I have a Minecraft account on a pc. I am having trouble transferring it to my new Mac. it says stuck with "checking account status"...when we tried to transfer. any suggestions?
#376 [11:25] * MrGuy123456 [webchat@i577BCEE4.versanet.de] has quit. (Ping timeout: 180 seconds)
#377 [11:27] * BlueMoon101 [webchat@c-24-91-244-232.hsd1.ma.comcast.net] has joined #minecrafthelp
#378 [11:28] <BlueMoon101> my realms wont work ;-;
#379 [11:29] <BlueMoon101> its saying error 500 and about a java certification thing
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#386 [11:56] * Ednac [webchat@c-76-23-101-65.hsd1.sc.comcast.net] has joined #minecrafthelp
#387 [11:57] <Ednac> I got minecraft a long time ago from a prepaid card as a gift from a friend, and have not logged in since 2016. I believe I migrated the minecraft account to mojang but when i login to that one it says i dont own minecraft
#388 [11:57] <Ednac> And when I try to bound the old minecraft to another account it says its taken
#389 [11:59] * VanClaude [webchat@151.254.27.85] has quit. (Ping timeout: 180 seconds)
#390 [12:26] * Marxis [webchat@178.135.82.31] has joined #minecrafthelp
#391 [12:26] <Marxis> Minecraft LAN is not working when i'm not connected to internet
#392 [12:27] <Marxis> please help
#393 [12:27] <Marxis> it used to work nut now it doesn't
#394 [12:28] <Marxis> ?
#395 [12:33] * TechnoGhost [webchat@68.45.64.38] has joined #minecrafthelp
#396 [12:35] * TechnoGhost [webchat@68.45.64.38] has quit. (Client Quit)
#397 [12:36] * TechnoGhost [webchat@68.45.64.38] has joined #minecrafthelp
#398 [12:36] <TechnoGhost> how do i fix minecraft crashin when i open it?
#399 [12:36] <mattym> ??> TechnoGhost launcher/log
#400 [12:36] <Absol> TechnoGhost: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#401 [12:36] <TechnoGhost> mattym yes
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#403 [12:48] * Dalvino [webchat@200.137.6.162] has joined #minecrafthelp
#404 [12:48] <Dalvino> Falha ao baixar o arquivo. af_za.lang Nome: af_za.lang URL: http://resources.download.minecraft.net/86/869624743d7f2551a5c4487fdb7b11b3d46a7a2b Detalhes do erro: UNKNOWN/-137 Nome do arquivo em disco: 869624743d7f2551a5c4487fdb7b11b3d46a7a2b Localização: C:/Users\Dalvino\AppData\Roaming\.minecraft\assets\objects\86/869624743d7f2551a5c4487fdb7b11b3d46a7a2b Existe: false
#405 [12:48] <mattym> Dalvino, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#407 [13:01] * lemure [webchat@mtrlpq4135w-lp130-03-70-51-202-180.dsl.bell.ca] has joined #minecrafthelp
#408 [13:01] * Greffel [webchat@85.191.189.198] has joined #minecrafthelp
#409 [13:02] <lemure> cannot play on Linux, message when I hit on Play :
#410 [13:02] <lemure> Exception in thread "main" java.lang.UnsupportedClassVersionError: net/minecraft/client/main/Main : Unsupported major.minor version 52.0 at java.lang.ClassLoader.defineClass1(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:803) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:142) at java.net.URLClassLoader.defineClass(URLClassLoader.java:442) at java.net.URLClassLoader.acc
#411 [13:03] <lemure> any idea ?
#412 [13:03] <Greffel> I am unable to play, when i try to join a server, my screen just freeze
#413 [13:03] <mattym> lemure, Make sure you have a current version of Java 8 installed, and that your game profile is set to use that.
#414 [13:03] <mattym> Greffel, What happens if you try to load a singleplayer world?
#415 [13:03] <lemure> oh ok so it comes from Java.....gonna try, thanx !
#416 [13:05] <Greffel> Mattym, same Thing, screen just freeze
#417 [13:05] <mattym> Greffel, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#418 [13:07] * lemure [webchat@mtrlpq4135w-lp130-03-70-51-202-180.dsl.bell.ca] has quit. (Ping timeout: 180 seconds)
#419 [13:11] <Greffel> Vbo are off, helped a little, but now says Minecraft not answering
#420 [13:12] <mattym> ??> Greffel tools/hjt
#421 [13:12] <Absol> Greffel: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#422 [13:12] <Absol> Greffel: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#424 [13:13] * willies952002 [~willies95@irc.domnian.com] has joined #minecrafthelp
#425 [13:14] <Greffel> Mattym, tools /hjt?
#426 [13:19] <Greffel> Even when i use the meny it freezes, when i try to close the game it says Java platform se not answering
#427 [13:20] <mattym> Greffel, Do the instructions Absol wrote to you
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#430 [13:23] * iamkrish [webchat@198.13.244.104] has joined #minecrafthelp
#431 [13:24] <iamkrish> i cant join minecraft when i press play
#432 [13:25] <iamkrish> halo???
#433 [13:25] <iamkrish> talk??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
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#435 [13:34] * Duranson [webchat@c-71-236-231-162.hsd1.or.comcast.net] has joined #minecrafthelp
#436 [13:40] * Mastergamer0931 [webchat@71-8-131-97.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
#437 [13:40] <Mastergamer0931> could someone help me find out if my account is being throttled?
#438 [13:40] <mattym> Mastergamer0931, What makes you believe it is?
#439 [13:41] <Mastergamer0931> well my son had a friend over yesterday and they wanted to play minecraft but i don't know that they were ever able to get logged in
#440 [13:42] <mattym> Mastergamer0931, Are you currently able to log in
#441 [13:42] <Mastergamer0931> now i can't login to my son's account and it doesn't seem like i am able to reset the password
#442 [13:42] <Mastergamer0931> no
#443 [13:42] * TimeMage [webchat@162-193-4-27.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#444 [13:43] <mattym> Mastergamer0931, Do you get the email for resetting the password when requested?
#445 [13:43] <Mastergamer0931> no
#446 [13:43] <TimeMage> What do i do when a erorr like this pops up "Unable to save download. nds_de.lang"
#447 [13:43] <mattym> ??> Mastergamer0931 account/send-email
#448 [13:43] <Absol> Mastergamer0931: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#449 [13:43] <mattym> TimeMage, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#450 [13:43] <Absol> Mastergamer0931: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#451 [13:44] <Mastergamer0931> ok i will check those out quic
#452 [13:44] <TimeMage> ok thank you
#453 [13:53] <Duranson> Minecraft keeps crashing becuase of error org.lwjgl.LWJGLException: Pixel format not accelerated
#454 [13:53] <mattym> ??> Duranson win/dxdiag
#455 [13:53] <Absol> Duranson: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#456 [13:54] <Duranson> i did
#457 [13:54] <Duranson> should i put the link to the pastebin
#458 [13:54] <mattym> Duranson, Yes
#459 [13:54] <Duranson> https://paste.ubuntu.com/26425123/
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#461 [13:57] <mattym> Duranson, Download and Install the file from this page https://www.geforce.com/drivers/results/112594
#462 [13:58] <Duranson> okay thanks! it's downloading we'll see if it works
#463 [14:04] <Duranson> hmm.... I just realized the driver is for a 64 bit version of windows. Mine is 32 bit. Will it still work?
#464 [14:05] <Duranson> f
#465 [14:09] <mattym> Duranson, Yours is 64
#466 [14:12] <Duranson> oh! i just double checked. Thank you!
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#473 [14:36] * Zededy [webchat@2.27.201.105] has joined #minecrafthelp
#474 [14:36] <Zededy> Hey
#475 [14:36] <Second_D_Shenler> im getting a download error, i already uninstalled every incompatible software from the list
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#477 [14:36] <Beaached> my minecraft account wont work, i dont have the transaction code and I am unable to receive emails to change my password
#478 [14:37] <mattym> Second_D_Shenler, What is the exact error you receive?
#479 [14:37] <mattym> ??> Beaached account/send-email
#480 [14:37] <Absol> Beaached: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#481 [14:37] <Absol> Beaached: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#482 [14:37] <mattym> ??> Beaached account/trans-id
#483 [14:37] <Absol> Beaached: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#484 [14:38] <Second_D_Shenler> its "Unable to save download. hurt4.ogg"
#485 [14:39] <ellocomasnA> hola
#486 [14:41] <ellocomasnA> no puedo jugar al minecraft me pide un controlador grafico actualizado para windows 10
#487 [14:42] <mattym> ??> Second_D_Shenler tools/hjt
#488 [14:42] <Absol> Second_D_Shenler: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#489 [14:42] <Absol> Second_D_Shenler: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#490 [14:42] <mattym> ??> ellocomasnA lang/es
#491 [14:42] <Absol> ellocomasnA: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#492 [14:44] <Second_D_Shenler> he says "i can´t play Minecraft, its asking for a updated driver for windows 10"
#493 [14:46] <ellocomasnA> y porque me esta respondiendo en español
#494 [14:47] <Second_D_Shenler> that program isn´t working
#495 [14:47] <mattym> Second_D_Shenler, How so?
#496 [14:48] <Second_D_Shenler> nevermind, i think that error doesn´t matter
#497 [14:49] * princ3ss05 [webchat@c-73-128-66-29.hsd1.md.comcast.net] has joined #minecrafthelp
#498 [14:50] <princ3ss05> it wont let me in minecraft
#499 [14:50] <mattym> princ3ss05, What happens when you try?
#500 [14:51] <ellocomasnA> entonces que actualizo los drivers nada mas
#501 [14:51] <princ3ss05> its says failed to download
#502 [14:51] <Second_D_Shenler> ellocomasna, si
#503 [14:51] <mattym> ellocomasnA, English only.
#504 [14:51] <mattym> princ3ss05, What is the full error.
#505 [14:51] <ellocomasnA> ya no lo repitas otra vez porfavor voy a escribir en ingles
#506 [14:52] <princ3ss05> i dont how to explain it
#507 [14:52] <mattym> princ3ss05, Write the full error here.
#508 [14:53] * aidan [webchat@67.14.223.138] has joined #minecrafthelp
#509 [14:54] <ellocomasnA> Why do I need to update the drivers?
#510 [14:54] * aidan [webchat@67.14.223.138] has quit. (Client Quit)
#511 [14:54] <mattym> ellocomasnA, Because you have to.
#512 [14:55] <princ3ss05> its says error failed to download file. af_az.lang show more details get further assittance
#513 [14:55] <mattym> princ3ss05, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#514 [14:55] <Second_D_Shenler> https://paste.ubuntu.com/26425524/
#515 [14:56] <mattym> ??> Second_D_Shenler av/adwcleaner
#516 [14:56] <Absol> Second_D_Shenler: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#517 [14:56] <Absol> Second_D_Shenler: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#518 [14:56] <mattym> Second_D_Shenler, After the restart, check the game again.
#519 [14:56] <ellocomasnA> porque el controlador grafico no acepta el juego
#520 [14:57] <mattym> !remove ellocomasnA English Only please.
#521 [14:57] * Absol kicked ellocomasnA from #minecrafthelp (Reason: llocomasnA :English Only please.)
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#524 [15:14] <frazzle> Unable to save download. en_ud.lang
#525 [15:14] <frazzle> Why do i get this?
#526 [15:14] <mattym> frazzle, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#527 [15:17] <frazzle> thanks
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#532 [15:25] <Second_D_Shenler> what i have to do after reboot?
#533 [15:25] <mattym> Second_D_Shenler, Loke I said, check the game again.
#534 [15:25] <Second_D_Shenler> the error appeared
#535 [15:26] <mattym> Second_D_Shenler, Are you on your home internet connection?
#536 [15:26] <Second_D_Shenler> yes
#537 [15:27] <mattym> Second_D_Shenler, Try restarting your model/router as well as the PC again. Then check it once more.
#538 [15:30] * Plikipau [webchat@190-37-48-223.dyn.dsl.cantv.net] has joined #minecrafthelp
#539 [15:30] <Plikipau> hello
#540 [15:31] <Plikipau> help me please
#541 [15:31] <Anna> explain your problem
#542 [15:32] <Plikipau> speak spanish?
#543 [15:32] <Anna> no, english
#544 [15:32] <Plikipau> ouh sorry
#545 [15:32] <Plikipau> Who passes me an Official Minecraft account?
#546 [15:33] <Anna> who what?
#547 [15:33] <Anna> we can not help with account issues here
#548 [15:34] <Plikipau> I get the java error :(
#549 [15:39] <Plikipau> Bitch
#550 [15:39] <Absol> Plikipau: Please keep it civil
#551 [15:40] <Plikipau> Filthy bitch American bitch
#552 [15:40] * Absol kicked Plikipau from #minecrafthelp (Reason: likipau :Keep it civilized, you are just a human being)
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#558 [15:58] * rob_ [webchat@81.141.213.134] has joined #minecrafthelp
#559 [15:59] <rob_> Hi, I have a small issue - I launch my game and it instantly crashes. I have tried to enable my game output log but it is showing nothing.
#560 [15:59] <mattym> ??> rob_ launcher/log-txt
#561 [15:59] <Absol> rob_: We need to see your full launcher log, which is created in the game directory.
#562 [15:59] <Absol> rob_: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#563 [16:00] * YoDude [webchat@c-174-52-164-70.hsd1.ut.comcast.net] has joined #minecrafthelp
#564 [16:00] <YoDude> hello?
#565 [16:00] <rob_> Done, here is my launcher log. https://paste.ubuntu.com/26425904/
#566 [16:01] <mattym> ??> rob_ mods
#567 [16:01] <Absol> rob_: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#568 [16:01] <rob_> It is the exact same for my non modded version original 1.12
#569 [16:02] <mattym> rob_, Then get a log from an unmodified 1.12.2
#570 [16:02] <rob_> Alright.
#571 [16:03] <rob_> https://paste.ubuntu.com/26425919/ Here.
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#573 [16:04] <mattym> rob_, See the info about Razer programs listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#574 [16:05] <rob_> Hold up, your telling me that Razer Synapse - which is a program used by millions HAS to be installed?
#575 [16:05] <rob_> uninstalled*.
#576 [16:05] <rob_> On that, I don't even have Razer Synapse installed.
#577 [16:06] <mattym> rob_, You have something causing the issue that it does.
#578 [16:08] <rob_> I have none of the programs listen there.
#579 [16:08] <rob_> listed8.
#580 [16:08] <mattym> rob_, You still need to follow the instructions listed for the Razer programs.
#581 [16:09] <rob_> I don't have any Razer systems installed.
#582 [16:09] <mattym> rob_, You still need to follow the instructions listed for the Razer programs.
#583 [16:09] <rob_> Deleting enviroment variables?
#584 [16:09] <mattym> rob_, Yes
#585 [16:10] <rob_> https://imgur.com/a/nKpbx - None exist.
#586 [16:11] <mattym> rob_, Check in the Java settings from the Control Panel
#587 [16:13] <rob_> May sound dumb but when I open Control Panel and press on Java nothing happens.
#588 [16:14] <mattym> rob_, Make sure the control panel window isn't opened up behind any of the other windows you have open.
#589 [16:18] * Snowman [~Snowman@85.146.18.119] has joined #minecrafthelp
#590 [16:21] <rob_> mattym, nothing appears.
#591 [16:21] <mattym> rob_, Are you double clicking the java icon there
#592 [16:22] * Second_D_Shenler [webchat@186.129.82.187] has joined #minecrafthelp
#593 [16:22] <Second_D_Shenler> i rebooted the pc and router and the error stay appearing c:
#594 [16:22] <Second_D_Shenler> yay
#595 [16:23] <mattym> Second_D_Shenler, Before you removed them, what if anything did you have from the incompatible programs list?
#596 [16:23] <Second_D_Shenler> ?
#597 [16:24] <Second_D_Shenler> i had hamachi
#598 [16:24] <mattym> ??> Second_D_Shenler win/reinst
#599 [16:24] <Absol> Second_D_Shenler: You may need to reinstall the locally installed files that Minecraft puts into place.
#600 [16:24] <Absol> Second_D_Shenler: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#601 [16:25] <rob_> Got it, where do I go in my Java configuration to remove it mattym?
#602 [16:25] * Mau [webchat@0x5550f4c9.adsl.cybercity.dk] has joined #minecrafthelp
#603 [16:25] <Mau> Hi, i'm having a problem with launching minecraft
#604 [16:25] <mattym> rob_, Go to the Java tab. Click the view button.
#605 [16:25] <rob_> Do I just disable that 1.8 ?
#606 [16:26] <rob_> https://i.imgur.com/Aw3ErEI.png
#607 [16:26] <mattym> rob_, Look on both the tabs in the window that opens for anything in the Runtime Parameters box
#608 [16:26] <rob_> runtime parameters empty
#609 [16:27] <mattym> rob_, On both the User and System tabs?
#610 [16:27] <rob_> ya
#611 [16:27] <mattym> ??> rob_ tools/hjt
#612 [16:27] <Absol> rob_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#613 [16:27] <Absol> rob_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#614 [16:28] <rob_> Right, I will do the Hijack then the tools/hjt if needed.
#615 [16:28] * Mau [webchat@0x5550f4c9.adsl.cybercity.dk] has joined #minecrafthelp
#616 [16:28] <Mau> Can anybody help me with the problem I'm having?
#617 [16:29] <mattym> Mau, Explain the problem.
#618 [16:29] <rob_> Absol, mattym - https://paste.ubuntu.com/26426081/
#619 [16:29] <Mau> I cannot launch my minecraft, it says the following: The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#620 [16:29] <mattym> ??> Mau win/dxdiag
#621 [16:29] <Absol> Mau: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#622 [16:30] <mattym> rob_, Are you sure you checked both lists in the Environment Variables menu. Something is adding the extra Java argument
#623 [16:30] <Mau> https://paste.ubuntu.com/26426089/
#624 [16:30] <Mau> that's my link
#625 [16:31] <mattym> Mau, Download and Install the file from this page https://www.geforce.com/drivers/results/129081
#626 [16:31] * Butter [webchat@24-205-75-199.dhcp.psdn.ca.charter.com] has joined #minecrafthelp
#627 [16:32] <Mau> on it
#628 [16:33] <Butter> whenever I join 1.12.2 it says "Unable to save download. ast_es.lang"
#629 [16:33] <Anna> remove bytefence
#630 [16:33] <Butter> ok thanks
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#635 [16:51] <tjawin> hey, I'm not receiving password reset email, what can I do..?
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#637 [16:52] * Daniel_ [webchat@78.17.126.229] has joined #minecrafthelp
#638 [16:53] * grant [webchat@c-71-229-31-128.hsd1.fl.comcast.net] has joined #minecrafthelp
#639 [16:53] <Daniel_> hello?
#640 [16:53] <grant> hello?
#641 [16:53] * Snowman [~Snowman@85.146.18.119] has quit. (Ping timeout: 182 seconds)
#642 [16:53] <Daniel_> do you work at mojang?
#643 [16:53] <grant> i dont
#644 [16:53] <Daniel_> damn
#645 [16:53] <grant> i have a question
#646 [16:53] <grant> The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#647 [16:54] <grant> im getting this error code
#648 [16:54] <mattym> ??> grant win/dxdiag
#649 [16:54] <Absol> grant: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#650 [16:54] <Daniel_> mate i dont work here i have no idea sorry
#651 [16:55] <Daniel_> i cant migrate my account for minecraft because the email i used before i can no longer access
#652 [16:55] <mattym> ??> Daniel_ account/send-email
#653 [16:55] <Absol> Daniel_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#654 [16:55] <Absol> Daniel_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#656 [16:57] <Daniel_> i dont have my transaction id i made my account in 2011 or 2012
#657 [16:57] <Daniel_> and i havnt played it a while
#658 [16:57] <mattym> Daniel_, You will need to find it. See the link in the form that shows you options for recovering it.
#659 [16:58] <Daniel_> can you send that link again please?
#660 [16:58] <mattym> Daniel_, It should still be in your chat
#661 [16:59] <Daniel_> ill find it, the exact link isnt there
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#677 [17:57] <Cuby96> hi there having an issue with my minecraft: when i open it up it loads up everything but when i am ingame i cant control the menu buttons with my mouse, what is the reason for it had it the first time, i reinstalled minecraft but still it doesnt helped
#678 [17:59] <Cuby96> anyone?
#679 [18:03] * icebambam [webchat@pool-173-59-24-40.phlapa.fios.verizon.net] has joined #minecrafthelp
#680 [18:03] * Nickname_exe [webchat@c-73-218-227-38.hsd1.ma.comcast.net] has joined #minecrafthelp
#681 [18:03] <icebambam> I need help
#682 [18:03] <icebambam> Support
#683 [18:03] <Nickname_exe> I need help on loading the game
#684 [18:04] <Nickname_exe> It keeps saying "Unable to locate the Java runtime."
#685 [18:04] <icebambam> does support staff even exist in 2018
#686 [18:05] <Nickname_exe> Right
#687 [18:05] <icebambam> mIRC is 16 years old..
#688 [18:05] <icebambam> Seriously
#689 [18:06] <icebambam> @absol @andrio @dopeghoti
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#693 [18:19] <AndrewPH> icebambam, the support here is, as it always has been, volunteer-based. Currently there seems to be a lull in the active support volunteers.
#694 [18:19] <AndrewPH> But, if you explain the situation and leave the chat open, there's a very good chance somebody will get back to you. They tend to read their scrollback in case that happens.
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#700 [19:13] * Totaltom08 [webchat@5ec1fa8e.skybroadband.com] has joined #minecrafthelp
#701 [19:16] <Totaltom08> i want to transfer minecraft from one pc to another but as soon as i start to download it, it doesn't work and comes up with a error, how do i fix this
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#703 [19:19] <Totaltom08> hello
#704 [19:19] <Totaltom08> ?
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#708 [19:33] <mo7amad> hi
#709 [19:33] <mo7amad> minecraft its not open in 1.12.2
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#712 [19:34] <mo7amad> speed please
#713 [19:36] <jojo_> purchased minecraft java edition which is the wrong one is there any way to return it and purchased minecraft windows 10 edition
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#715 [19:37] <mo7amad> i need to delete minecraft and buy it again?
#716 [19:37] * Lolly [webchat@c-71-59-81-35.hsd1.nj.comcast.net] has joined #minecrafthelp
#717 [19:38] <Lolly> i cannot log in to my account
#718 [19:39] <Lolly> it says that there have been too many failed attempts at my security questions
#719 [19:39] <Lolly> even though i reset my security questions
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#721 [19:41] <Lolly> help
#722 [19:41] <Andrio> jojo_, see https://account.mojang.com/me
#723 [19:43] <Andrio> Lolly, you might just need to wait a few hours and then try again then.
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#730 [20:18] <FunJam94> Umm, I need help because when I try to log onto my minecraft account, it says that "pixel format not accelerated"... How do I fix this?
#731 [20:19] <Andrio> That doesn't sound like a login problem, but anyway
#732 [20:19] <Andrio> ??> FunJam94 win/DXDiag
#733 [20:19] <Absol> FunJam94: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#735 [20:22] <TheWaterLordYT> Whenever i try to start minecraft, it showss an error
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#738 [20:35] <FunJam94> https://paste.ubuntu.com/26427268/ this??
#739 [20:36] <FunJam94> andrio or absol?
#740 [20:40] <Andrio> FunJam94, install this driver: http://www.nvidia.com/download/driverResults.aspx/129081/en-us
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#744 [20:55] <MySQL_Syntax> Hi! Everytime I try to start MC and it loads to the main screen it crashes.
#745 [20:55] <MySQL_Syntax> It was working fine yesterday though.
#746 [20:56] <Andrio> MySQL_Syntax: SELECT * FROM LauncherLog
#747 [20:57] <Andrio> ??> MySQL_Syntax launcher/log
#748 [20:57] <Absol> MySQL_Syntax: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#749 [20:57] <MySQL_Syntax> ok
#750 [21:00] <MySQL_Syntax> It works now for some reason. Last time It crashed, Anyways If I start minecraft again and it crashes ill make sure to save it
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#752 [21:04] <MySQL_Syntax> Ok I am back MC crashed again. Where do I post the log?
#753 [21:05] <Andrio> ??> MySQL_Syntax launcher/log
#754 [21:05] <Absol> MySQL_Syntax: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#757 [21:06] <MySQL_Syntax> https://paste.ubuntu.com/26427522/
#758 [21:08] <Andrio> hm
#759 [21:08] <Andrio> ??> MySQL_Syntax launcher/crash-log
#760 [21:08] <Absol> MySQL_Syntax: We need to see your crash log, which is created after a crash.
#761 [21:08] <Absol> MySQL_Syntax: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#762 [21:10] <MySQL_Syntax> https://paste.ubuntu.com/26427544/
#763 [21:11] <Andrio> MySQL_Syntax, have you ever played a newer version of Minecraft on that launcher profile?
#764 [21:12] <MySQL_Syntax> Yes
#765 [21:12] <Andrio> mm
#766 [21:12] <MySQL_Syntax> It was very laggy and froze on the first time
#767 [21:12] <Andrio> MySQL_Syntax, you should set up a new launcher profile for 1.7.10, and change the working directory to a different one
#768 [21:12] <MySQL_Syntax> ok
#769 [21:12] <Andrio> Specifically the render distance setting often confuses older versions, but you risk worse problems too.
#770 [21:15] <MySQL_Syntax> Minecraft still freezes at the main screen.
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#772 [21:18] <Breezyhunter> I don't have a transaction ID because I bought the game back in alpha and now I don't remember which email I used.
#773 [21:19] <Andrio> ??> Breezyhunter account/trans-ID
#774 [21:19] <Absol> Breezyhunter: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#775 [21:19] <Breezyhunter> But theres no way to find the transaction ID
#776 [21:20] <Andrio> Breezyhunter, if you're sure about that, you can try giving Mojang whatever information you do have.
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#782 [21:43] <TheDiamondSwirl> I have a issue with the Pixel formation not accurate
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#785 [21:45] <DragonFire> My minecraft presents an error
#786 [21:45] <DragonFire> When I try to download it
#787 [21:46] <Andrio> ??> TheDiamondSwirl win/DXDiag
#788 [21:46] <Absol> TheDiamondSwirl: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#789 [21:46] <Brodie> My minecraft says it cant save the .json file
#790 [21:46] <DragonFire> it says it is unable to download and requires further assistance
#791 [21:46] <Andrio> DragonFire, what error?
#792 [21:46] <DragonFire> Name: knockback1.ogg URL: http://resources.download.minecraft.net/08/08626fc2a337c28b5dfdafb6daa9ea31f9a70571 Error details: Attempting to move successful download to C:/Users\Rensito\AppData\Roaming\.minecraft\assets\objects\08/08626fc2a337c28b5dfdafb6daa9ea31f9a70571 The process cannot access the file because it is being used by another process Filename on disk: 010f-e161-0d39-a6f3 Path: C:\Users\Rensito\AppData\Local\Temp\010f-e161-0d39-a6f3 Exi
#793 [21:47] <Andrio> DragonFire, do you have ByteFence installed?
#794 [21:47] <DragonFire> No
#795 [21:47] <Brodie> Can u help me?
#796 [21:47] <Andrio> ??> DragonFire tools/HJT
#797 [21:47] <Absol> DragonFire: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#798 [21:47] <Absol> DragonFire: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#799 [21:47] <Andrio> Brodie, do you have ByteFence installed?
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#801 [21:48] <DragonFire> Will it might work if I redownload it andrio?
#802 [21:49] <TheDiamondSwirl> I tried the artical and it told me to contact you and my Dxdiag is paste.ubuntu.com/26427685/
#803 [21:49] <Andrio> DragonFire, probably not.
#804 [21:51] <DragonFire> Tools Hjt?
#805 [21:52] <Andrio> HijackThis?
#806 [21:52] <DragonFire> oH
#807 [21:52] <DragonFire> Let me download it
#808 [21:52] <DragonFire> does it help?
#809 [21:52] <Andrio> Yes.
#810 [21:52] <Andrio> It gives us information that might help.
#811 [21:53] <DragonFire> So what exactly do I do when I get it?
#812 [21:53] <Andrio> 'Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.'
#813 [21:56] <DragonFire> https://paste.ubuntu.com/
#814 [21:56] <Andrio> ??> DragonFire paste
#815 [21:56] <Absol> DragonFire: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#816 [21:57] <DragonFire> https://paste.ubuntu.com/26427745/
#817 [21:57] <DragonFire> there it is
#818 [22:00] <Andrio> DragonFire, Reason Core Security has apparently been known to cause problems. You might need to get rid of that.
#819 [22:01] <DragonFire> Alrighty
#820 [22:05] <TheDiamondSwirl> https://paste.ubuntu.com/26427685/
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#822 [22:09] <Andrio> TheDiamondSwirl, install this driver: https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81515
#823 [22:11] <DragonFire> It seems to be working now
#824 [22:11] <DragonFire> Thanks
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#831 [23:10] <Carson> Im not able to get an email to reset my password
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#835 [23:19] <theman> my minecraft wont start up it downloaded full well giving me this message
#836 [23:19] <theman> ERROR :( Unable to save download. et_ee.lang Show more details Get further assistance CLOSE
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