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#2 [00:44] * cary [webchat@23-55-237-24.gci.net] has joined #minecrafthelp
#3 [00:44] <cary> hello
#4 [00:45] <cary> my child is trying to paly minecraft and its not letting her log in
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#7 [01:11] * nickgio64 [webchat@h102.186.138.40.static.ip.windstream.net] has joined #minecrafthelp
#8 [01:11] <nickgio64> Hello
#9 [01:12] <nickgio64> Um everytime i try to run minecraft it says RROR :( Unable to save download. af_za.lang
#10 [01:12] <mattym> nickgio64, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#12 [01:23] * James [webchat@184.90.91.243] has joined #minecrafthelp
#13 [01:24] <James> I opened minecraft and the menu animations work but i cant interact wth anything. The game works for 4 seconds then it just stops
#14 [01:24] <James> It doesn't crash though.
#15 [01:25] <mattym> ??> James tools/hjt
#16 [01:25] <Absol> James: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#17 [01:25] <Absol> James: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#18 [01:29] <James> https://paste.ubuntu.com/26435790/
#19 [01:30] <mattym> ??> James av/mcafee/uninstall
#20 [01:30] <Absol> James: To completely uninstall McAfee products, follow the instructions here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#21 [01:30] <mattym> James, Run the tool Absol linked then check the game again. Come back to the chat if the issues continues
#22 [01:41] * James [webchat@184.90.91.243] has joined #minecrafthelp
#23 [01:42] <James> Hey sorry my browser closed.
#24 [01:44] <mattym> James, Did you finish running the tool?
#25 [01:44] <James> Yep
#26 [01:44] <mattym> James, Did you restart after it completed?
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#32 [04:05] * Ritt [webchat@182.69.97.43] has joined #minecrafthelp
#33 [04:06] <Ritt> i could'nt play the game bcos every time i try a message pops up saying there was trouble in initialising
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#35 [04:37] * diogok7 [webchat@a109-48-45-143.cpe.netcabo.pt] has joined #minecrafthelp
#36 [04:38] <diogok7> i have a bug in my launcher
#37 [04:39] <diogok7> when i click in the icon e stay in black screen
#38 [04:39] <diogok7> the error is ERROR:gl_surface_egl.cc(711)
#39 [04:39] <diogok7> what can i do???
#40 [04:50] * Kohtsaro [webchat@LFbn-1-6653-174.w90-113.abo.wanadoo.fr] has joined #minecrafthelp
#41 [04:52] <Kohtsaro> Hello, i can't recovery my old account created the 1 jun 2011 13:02:42 CEST. Can you help me ? Thanks
#42 [05:05] * Gemma [webchat@104-185-180-94.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#43 [05:05] <Gemma> howdy
#44 [05:06] <Gemma> ive been trying to recover the password to my mojang account, i know for a fact i have one under the email im using, and i have attempted and simply not received the email with the password reset, and ive checked all incoming mail for it
#45 [05:07] <Gemma> i would love to be able to play minecraft with my friends instead of having to buy it again with a random email
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#47 [05:14] * PinkySheesh [webchat@x4db38a5d.dyn.telefonica.de] has joined #minecrafthelp
#48 [05:14] <PinkySheesh> Hello
#49 [05:14] <PinkySheesh> Im having a problem with my account
#50 [05:15] <PinkySheesh> It says i need to confirm my email but i dont get any email and i confirmed it years ago already
#51 [05:16] * PinkySheesh [webchat@x4db38a5d.dyn.telefonica.de] has quit. (Client Quit)
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#55 [05:52] * Minami [webchat@ppp-124-122-19-171.revip2.asianet.co.th] has joined #minecrafthelp
#56 [05:52] <Drkmaster83> Hi there - I was just wondering if the Java executable path that one can specify as part of one of their launcher profiles accepts system environment variables on Windows 10.
#57 [05:53] * diogok7 [webchat@a109-48-45-143.cpe.netcabo.pt] has quit. (Ping timeout: 180 seconds)
#58 [05:55] <Minami> I can not enter minecraft. When I try to change the message code not into my account, I wait a long time What should I do?
#59 [05:55] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#60 [05:55] * oldtopman [~oldtopman@2601:281:c801:412c:863a:4bff:fe5f:d0a8] has joined #minecrafthelp
#61 [05:56] <Andrio> Drkmaster83, doesn't seem to.
#62 [05:57] <Drkmaster83> Ah, unfortunate. Very well. I don't get to be lazy. Much appreciated, Andrio.
#63 [05:58] * Drkmaster83 [webchat@107-197-240-22.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: Web client closed)
#64 [05:58] <Minami> I can not enter minecraft. When I try to change the password itn't into my account, I wait a long time What should I do?
#65 [05:58] <Andrio> Minami, did you check your spam folder?
#66 [06:00] <Minami> I don't know. how to do it.
#67 [06:03] * niall_94 [webchat@host81-132-12-15.range81-132.btcentralplus.com] has joined #minecrafthelp
#68 [06:04] <niall_94> can you reset my password, i only know my email address but not sure of my username
#69 [06:06] * niall_94 [webchat@host81-132-12-15.range81-132.btcentralplus.com] has quit. (Client Quit)
#70 [06:15] <Minami> I can not enter minecraft. When I try to change the password itn't into my account, I wait a long time What should I do? ( I didn't spam the folder)
#71 [06:24] * Trekzalf [webchat@ip4da5c377.direct-adsl.nl] has quit. (Ping timeout: 180 seconds)
#72 [06:35] * Raidmaster3000 [webchat@c83-249-153-42.bredband.comhem.se] has joined #minecrafthelp
#73 [06:36] <Raidmaster3000> can someone help?
#74 [06:37] <Raidmaster3000> i want to change skin...but then the security questions show up, and however i try my answers i cant log in...and how do i do now...cos I really need to be able to log in there...but ...my security question answers dont match :(
#75 [06:40] <Raidmaster3000> anyone?
#76 [06:40] <Andrio> Raidmaster3000, see https://help.mojang.com/customer/en/portal/articles/2598286-resetting-security-questions?b_id=5408
#77 [06:42] <Raidmaster3000> @Andrio - thanks so much!
#78 [06:45] <Minami> I can not enter minecraft. When I try to change the password itn't into my account, I wait a long time What should I do? ( I didn't spam the folder) T_T
#79 [06:49] * Minami [webchat@ppp-124-122-19-171.revip2.asianet.co.th] has quit. (Ping timeout: 180 seconds)
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#81 [07:04] * willies952002 [~willies95@irc.domnian.com] has joined #minecrafthelp
#82 [07:17] * honeybee [webchat@61-223-95-34.dynamic-ip.hinet.net] has joined #minecrafthelp
#83 [07:18] <honeybee> i change my minecraft id , but after that i can't go in other servers like hypixel
#84 [07:18] <Andrio> ??> honeybee launcher/relog
#85 [07:18] <Absol> honeybee: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#86 [07:20] <honeybee> thx you guys very much!!!!
#87 [07:21] * honeybee [webchat@61-223-95-34.dynamic-ip.hinet.net] has quit. (Client Quit)
#88 [07:27] * Satirity [webchat@59.6.201.143] has joined #minecrafthelp
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#90 [07:31] * Ogothai [webchat@145.255.10.35] has joined #minecrafthelp
#91 [07:31] <Ogothai> Hi!
#92 [07:32] <Ogothai> How to write in support?
#93 [07:32] <Andrio> ??> Ogothai Mojang/email
#94 [07:33] <Absol> Ogothai: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#95 [07:33] <Absol> Ogothai: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#97 [08:04] * Satirity [webchat@59.6.201.143] has joined #minecrafthelp
#98 [08:04] <Satirity> hello guys
#99 [08:04] <Satirity> can somebody answer my questiion
#100 [08:04] <Satirity> this is a new pc
#101 [08:04] <Satirity> and i tried downloading/launching minecraft
#102 [08:05] <Satirity> but it says
#103 [08:05] <Satirity> Failed to download file. netty-all-4.1.9.Final.jar
#104 [08:05] <Satirity> canyou fix it/
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#106 [08:30] <Ogothai> .
#107 [08:40] * mckb [webchat@x4dbe86af.dyn.telefonica.de] has joined #minecrafthelp
#108 [08:41] <mckb> I dont get the email to confirm my minecraft account
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#113 [09:11] <hazem> https://paste.ubuntu.com/26437748/
#114 [09:11] * Guest13854 is now known as frdmn
#115 [09:11] * quigley [webchat@23-119-13-75.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#116 [09:12] <Lord_Ralex> Your computer is too old for Windows 10
#117 [09:12] <hazem> hi
#118 [09:12] <hazem> i need help minecraft crash
#119 [09:12] <hazem> my windos is 10
#120 [09:12] <Lord_Ralex> Your computer is too old for Windows 10, it won't play Minecraft on Windows 10.
#121 [09:12] <hazem> ok
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#128 [09:44] * timthebull [webchat@c-73-178-214-65.hsd1.nj.comcast.net] has joined #minecrafthelp
#129 [09:44] <timthebull> Hello. I am currently having issues configuring my own server. I opened my ports and disabled my firewall. I still cannot connect.
#130 [10:10] * oze [webchat@p013.net218219005.tokai.or.jp] has joined #minecrafthelp
#131 [10:14] <oze> anybody here?
#132 [10:17] * mulu2233 [webchat@dyndsl-037-138-193-236.ewe-ip-backbone.de] has joined #minecrafthelp
#133 [10:17] <mulu2233> hi
#134 [10:17] <mulu2233> can you help me
#135 [10:17] <mulu2233> can you help me
#136 [10:18] * mulu2233 [webchat@dyndsl-037-138-193-236.ewe-ip-backbone.de] has left #minecrafthelp
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#140 [10:27] * epicgamer12347 [webchat@48.41.189.80.dyn.plus.net] has joined #minecrafthelp
#141 [10:27] * e_l1997 [~quassel@2.64.110.244.mobile.tre.se] has joined #minecrafthelp
#142 [10:27] <epicgamer12347> hi
#143 [10:28] <CptC0ckSlap> i cant verifi my account
#144 [10:28] <epicgamer12347> same
#145 [10:28] * Lord_Ralex kicked CptC0ckSlap from #minecrafthelp (Reason: ptC0ckSlap :Choose a more appropriate name....)
#146 [10:29] <epicgamer12347> i need help
#147 [10:29] * epicgamer12347 [webchat@48.41.189.80.dyn.plus.net] has quit. (Client Quit)
#148 [10:40] * ZB [webchat@host86-165-180-236.range86-165.btcentralplus.com] has joined #minecrafthelp
#149 [10:41] <ZB> when i try to change my skin, when it says changing underneath it it says forbidden in a red box
#150 [10:43] <ZB> hello??
#151 [10:56] * thetoasteroven [webchat@d99-199-175-209.bchsia.telus.net] has joined #minecrafthelp
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#153 [11:17] * josue1214 [webchat@177.134.144.15] has joined #minecrafthelp
#154 [11:18] <josue1214> Can someone help me ??
#155 [11:19] <josue1214> ??
#156 [11:20] <josue1214> someone help me
#157 [11:21] <josue1214> is anyone there?
#158 [11:23] <josue1214> my help me please
#159 [11:23] * Princess_Chevy [webchat@pool-173-49-143-151.phlapa.fios.verizon.net] has joined #minecrafthelp
#160 [11:24] <josue1214> hello
#161 [11:24] <Princess_Chevy> Hello
#162 [11:24] <josue1214> my help me
#163 [11:25] <josue1214> please
#164 [11:25] <Princess_Chevy> Can someone help me because Everytime I try to launch Minecraft it says pixel format not accelterated and I updated everything on my computer
#165 [11:27] <josue1214> Someone tells me why when I log into my account on minecraft.net, I have to put a verification code, but do not send me my email, please help me.
#166 [11:28] <Princess_Chevy> Sorry mate I cant help
#167 [11:28] <Princess_Chevy> I suck at computer things
#168 [11:30] <josue1214> There is no verification code in my email
#169 [11:30] <josue1214> ;[
#170 [11:31] <josue1214> voçe é do brasil ??
#171 [11:35] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has quit. (Ping timeout: 182 seconds)
#172 [11:58] * Wizard0510 [webchat@77.18.48.209.tmi.telenormobil.no] has joined #minecrafthelp
#173 [12:00] <Wizard0510> I make a account i get the code and i press verify with the right code, and then it takes me to the verify page where there is nothing but a "resend verification code" and i have made multiple Emails to try to fix but nothing is happening
#174 [12:15] * G00FEY54 [webchat@host-2-102-149-245.as13285.net] has joined #minecrafthelp
#175 [12:23] <josue1214> Someone tells me why when I log into my account on minecraft.net, I have to put a verification code, but do not send me my email, please help me.
#176 [12:32] * BaseOfAce [webchat@ip68-224-97-247.lv.lv.cox.net] has joined #minecrafthelp
#177 [12:35] * wkndkla [webchat@201-246-42-14.baf.movistar.cl] has joined #minecrafthelp
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#179 [12:36] * savusanttu [webchat@87-93-67-217.bb.dnainternet.fi] has joined #minecrafthelp
#180 [12:36] * Takaischii [webchat@p5B040BF4.dip0.t-ipconnect.de] has joined #minecrafthelp
#181 [12:36] <Takaischii> help
#182 [12:37] * ByGio [webchat@94.100.229.127] has joined #minecrafthelp
#183 [12:37] <ByGio> hi guys
#184 [12:37] <Takaischii> my game is error
#185 [12:37] <ByGio> whats happend today about skins?
#186 [12:37] <savusanttu> hello!
#187 [12:37] <Takaischii> can where help me
#188 [12:38] * miller [webchat@pool-173-75-214-69.phlapa.fios.verizon.net] has joined #minecrafthelp
#189 [12:38] <Takaischii> g
#190 [12:38] <miller> i cant migrate my account or im not sure if did
#191 [12:39] <urielsalis> miller, what is your username?
#192 [12:39] <urielsalis> Takaischii, what error?
#193 [12:39] <savusanttu> i tried to login to my minecraft account first time in over a year.. well, i can't log onto my account, cant change my password etc.. then i checked my email for any emails from mojang. As it turns out, someone has changed my account email to something i've never seen before... what should i do?
#194 [12:39] <urielsalis> ??> savusanttu account/hacked
#195 [12:39] <Absol> savusanttu: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#196 [12:39] <miller> i dont remember my email is millertime1188@hotmail.com
#197 [12:39] <Absol> savusanttu: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#198 [12:39] <urielsalis> ??> savusanttu account/trans-id
#199 [12:39] <Absol> savusanttu: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#200 [12:40] <Takaischii> https://help.mojang.com/customer/portal/articles/1175661
#201 [12:41] <urielsalis> ??> miller scold/pm
#202 [12:41] <Absol> miller: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#203 [12:42] <Takaischii> Who I want to start my game is because the file cannot be saved What can I do
#204 [12:42] <Takaischii> ?
#205 [12:42] * simon [webchat@190.216.148.74] has joined #minecrafthelp
#206 [12:42] <miller> urielsalis
#207 [12:42] <Takaischii> Who I want to start my game is because the file cannot be saved What can I do?
#208 [12:42] * simon [webchat@190.216.148.74] has quit. (Client Quit)
#209 [12:42] <urielsalis> Takaischii, dont spam
#210 [12:42] <Takaischii> sorry
#211 [12:42] <urielsalis> Takaischii, copy the full error message
#212 [12:43] * ByGio [webchat@94.100.229.127] has quit. (Ping timeout: 180 seconds)
#213 [12:43] <Takaischii> what can i do?
#214 [12:43] <Takaischii> what can i do? urielsalis have your a idee ?
#215 [12:43] <miller> urielsalis i forgot my username
#216 [12:43] <Takaischii> what can i do? urielsalis have your a idee ?
#217 [12:43] <urielsalis> !remove Takaischii Told you to stop spamming
#218 [12:43] <urielsalis> .remove Takaischii We told you top stop spamming
#219 [12:44] <josue1214> Someone tells me why when I log into my account on minecraft.net, I have to put a verification code, but do not send me my email, please help me.
#220 [12:44] <Takaischii> sorry i tired
#221 [12:44] <urielsalis> ??> miller account/forgot-email
#222 [12:44] <Absol> miller: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#223 [12:44] <BaseOfAce> Heads up, the new Java update and certain versions of nVidia's drivers are not compatible and will crash when launching Minecraft. Java update is automatic on most PCs, so updating the drivers will fix the issue. I've just had to help like, 6 people with this between servers I play on and manage.
#224 [12:44] * savusanttu [webchat@87-93-67-217.bb.dnainternet.fi] has quit. (Quit: Web client closed)
#225 [12:44] <urielsalis> ??> josue1214 account/send-email
#226 [12:44] <Absol> josue1214: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#227 [12:44] <Absol> josue1214: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#228 [12:44] <urielsalis> ??> josue1214 account/trans-id
#229 [12:44] <Absol> josue1214: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#230 [12:44] <Takaischii> can nobody help me?
#231 [12:44] <urielsalis> BaseOfAce, JAva 9 is not yet compatible with the game at all
#232 [12:45] <Takaischii> can nobody help me?
#233 [12:45] <Anna> Takaischii: unable to save download?
#234 [12:45] <Takaischii> Who I want to start my game is because the file cannot be saved What can I do?
#235 [12:45] <Anna> Takaischii: stop repeating yourself
#236 [12:45] <Takaischii> anna have your a idee
#237 [12:45] <Takaischii> ?
#238 [12:46] <BaseOfAce> Not Java 9. Java 8 build 1.8.0_161-b12
#239 [12:46] * Lord_Ralex kicked Takaischii from #minecrafthelp (Reason: akaischii :No, because you are spamming and not listening)
#240 [12:46] <miller> i changed my password but it still says wrong email and password
#241 [12:46] <urielsalis> BaseOfAce, Know what version of the nvidia driver and do you have a crash report?
#242 [12:46] <urielsalis> BaseOfAce, know if its reported in http://bugs.mojang.com/?
#243 [12:47] <BaseOfAce> I personally didn't have the issue, but I'll see if I can get the crash report from one of the players.
#244 [12:47] <urielsalis> BaseOfAce, nice thanks, please search in bugs.mojang.com and if its not there make a report :)
#245 [12:47] <Lord_Ralex> i never trust what a player says
#246 [12:47] <Lord_Ralex> because 9/10, it's something wrong with their rig
#247 [12:48] <josue1214> is because I was going to buy the original minecraft more then when I went to open my account in minecraft.net says that I need to put a verification number that will send in my email but nothing has help me
#248 [12:50] * felipe [webchat@170.245.205.99] has joined #minecrafthelp
#249 [12:50] <miller> urielsalis for some reason i cant login to migrate my account
#250 [12:50] <josue1214> is because I was going to buy the original minecraft more then when I went to open my account in minecraft.net says that I need to put a verification number that will send in my email but nothing has help me
#251 [12:50] <urielsalis> josue1214, dont repeat yourself
#252 [12:51] <urielsalis> josue1214, and follow Absol instructions, we cant help with account issues here
#253 [12:51] <josue1214> ok
#254 [12:52] <urielsalis> miller, Follow Absol instructions to recover your email, if you dont remember it you will need to email Mojang with your transaction id
#255 [12:52] <josue1214> What did he tell you to do ??
#256 [12:53] <urielsalis> ??> josue1214 account/send-email
#257 [12:53] * G00FEY54 [webchat@host-2-102-149-245.as13285.net] has quit. (Quit: Web client closed)
#258 [12:53] <Absol> josue1214: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#259 [12:53] <Absol> josue1214: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#260 [12:53] <urielsalis> ??> josue1214 account/trans-id
#261 [12:53] <Absol> josue1214: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#262 [12:53] * felipe [webchat@170.245.205.99] has quit. (Ping timeout: 180 seconds)
#263 [12:58] <miller> urielsalis im can change the password but wotnt let me login
#264 [12:58] <josue1214> Where do I send an email to mojang?
#265 [12:58] <urielsalis> josue1214, read Absol messag
#266 [12:59] <josue1214> I know where else ??
#267 [13:00] <urielsalis> josue1214, you have the link to do it in its message
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#270 [13:01] <josue1214> I already clicked on the absol link more is where to send an email to the mojang ??
#271 [13:02] * turner [webchat@37.sub-174-195-129.myvzw.com] has joined #minecrafthelp
#272 [13:02] * Lord_Ralex kicked josue1214 from #minecrafthelp (Reason: osue1214 :https://help.mojang.com/customer/portal/emails/new)
#273 [13:02] <turner> My minecraft will not open because it says it cannot locate the java runtime but I know I have it
#274 [13:03] <urielsalis> ??> turner win/reinst
#275 [13:03] <Absol> turner: You may need to reinstall the locally installed files that Minecraft puts into place.
#276 [13:03] <Absol> turner: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#277 [13:03] <turner> I forgot to mention I am doing all of this on a mac with the most recently updated software
#278 [13:04] <urielsalis> ??> turner mac/reinst
#279 [13:04] <Absol> turner: You may need to reinstall the locally installed files that Minecraft puts into place.
#280 [13:04] <Absol> turner: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
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#283 [13:06] <tim_> Hi all, wondering if y'all could help me. I am trying to buy the game to play while i am home sick. I am able to create and login to a mojang account. but when i go to verify it succesfully verifies my account but will not move to the "buy" section on their website. When i try to go to the download it asks me for my verification code again. the original code will not work and the resend verification does not work
#284 [13:06] <turner> I ran that through terminal and it told me to try again to restart minecraft, but the same message popped up again
#285 [13:07] <urielsalis> ??> turner mac/java/reinst
#286 [13:07] <Absol> turner: To reinstall Java on Mac OS X, refer to the following page for directions.
#287 [13:07] <Absol> turner: http://hints.macworld.com/article.php?story=2009051215025819
#288 [13:07] * LikezMoar [webchat@p5B04B347.dip0.t-ipconnect.de] has joined #minecrafthelp
#289 [13:07] <miller> urielsalis i had minecraft account since beta i cant remember my username to migrate but i remember my email
#290 [13:07] <urielsalis> tim_, what is your username? (username, not email)
#291 [13:07] * massimo94 [webchat@host133-89-dynamic.57-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#292 [13:08] <tim_> it does not prompt me to enter a user name just my email and a password (minecraft.net) I have never owned the game before
#293 [13:08] <tim_> i am unable to buy the game or download it until i can get my account "verified"?
#294 [13:08] <massimo94> ssimo94 [webchat@host133-89-dynamic.57-82-r.retail.telecomitalia.it] has joined #minecrafthelp [20:07] -Espercorn- [#MineCraftHelp] If you're getting Failed download errors, see this report: https://bugs.mojang.com/browse/MCL-5546 [20:07] -AuBot- Welcome to #minecrafthelp! Please ask your question, don't ask to ask or wait for someone to help you.
#295 [13:09] * LikezMoar [webchat@p5B04B347.dip0.t-ipconnect.de] has quit. (Client Quit)
#296 [13:09] <urielsalis> tim_, most likely you got your email wrong, try creating a new account and verifying it
#297 [13:09] <urielsalis> tim_, or looking in your spam folder
#298 [13:10] <tim_> no, email is correct. I receive the first verification code and am able to enter it the very first time. it takes away the verify text box, but does not go to the page to buy the game
#299 [13:10] <massimo94> it does not let me turn on my mojang account
#300 [13:10] * turner [webchat@37.sub-174-195-129.myvzw.com] has quit. (Ping timeout: 180 seconds)
#301 [13:10] <urielsalis> massimo94, what do you mean?
#302 [13:10] <tim_> I also added security questions to the account and i received that email and i created a support ticket and received that email
#303 [13:10] <tim_> but they are 9 days behind on tickets and i don't want to wait 9 days to buy a game
#304 [13:11] <massimo94> does not let me access the official site
#305 [13:11] <urielsalis> massimo94, what happens when you try?
#306 [13:11] <massimo94> I can speak italian?
#307 [13:12] <massimo94> he tells me that an arrore has prevented my access
#308 [13:13] <urielsalis> massimo94, only english
#309 [13:13] <urielsalis> massimo94, copy the full error
#310 [13:13] <massimo94> ok
#311 [13:14] <massimo94> Un errore ha impedito di processare la tua richiesta. Riprova.
#312 [13:14] <massimo94> An error prevented you from processing your request. Try again
#313 [13:14] <urielsalis> ??> massimo94 tools/hjt
#314 [13:14] <Absol> massimo94: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#315 [13:14] <Absol> massimo94: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#317 [13:15] * snuw [webchat@ip4da8cf2b.direct-adsl.nl] has joined #minecrafthelp
#318 [13:17] * snuw [webchat@ip4da8cf2b.direct-adsl.nl] has quit. (Client Quit)
#319 [13:18] <massimo94> I did everything, I think
#320 [13:19] * DonkeyMan007 [webchat@d104-205-111-198.abhsia.telus.net] has joined #minecrafthelp
#321 [13:19] <urielsalis> massimo94, give us a log
#322 [13:19] * DonkeyMan007 [webchat@d104-205-111-198.abhsia.telus.net] has quit. (Client Quit)
#323 [13:19] <massimo94> what do you mean?
#324 [13:20] <urielsalis> massimo94, give us the hjt log
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#327 [13:23] <rata-blanca> no me deja comprar
#328 [13:23] <urielsalis> rata-blanca, english please
#329 [13:24] <rata-blanca> he does not let me buy
#330 [13:24] <urielsalis> rata-blanca, what happens when you try?
#331 [13:26] <rata-blanca> I know what stops the page
#332 [13:26] <urielsalis> rata-blanca, you can use something like translate.google.com
#333 [13:26] <rata-blanca> and why do not I get the verification code?
#334 [13:27] <urielsalis> rata-blanca, oh, seems like its a common issue. I suggest that you wait a few hours and try again
#335 [13:28] <rata-blanca> ok ,Thank you
#336 [13:32] * gabbyrella13 [webchat@c-73-68-187-31.hsd1.ma.comcast.net] has joined #minecrafthelp
#337 [13:34] * gabbyrella13 [webchat@c-73-68-187-31.hsd1.ma.comcast.net] has quit. (Client Quit)
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#339 [13:37] <gabbyrella13> hi I tried to log into my mincraft and I hit the play button.
#340 [13:37] <Anna> then what happens?
#341 [13:37] <gabbyrella13> it said this Name: af_za.lang URL: http://resources.download.minecraft.net/86/869624743d7f2551a5c4487fdb7b11b3d46a7a2b Error details: UNKNOWN/-130 Filename on disk: 869624743d7f2551a5c4487fdb7b11b3d46a7a2b Path: C:/Users\WTSga\AppData\Roaming\.minecraft\assets\objects\86/869624743d7f2551a5c4487fdb7b11b3d46a7a2b Exists: false
#342 [13:38] <Anna> remove bytefence
#343 [13:38] <gabbyrella13> do you know how to fix it?
#344 [13:38] <gabbyrella13> what is that?
#345 [13:38] <Anna> ??> gabbyrella13 av/bytefence
#346 [13:38] <Absol> gabbyrella13: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#347 [13:42] <gabbyrella13> i dont have Bytefence on my computer
#348 [13:42] <Anna> ok
#349 [13:43] <Anna> ??> gabbyrella13 tools/hjt
#350 [13:43] <Absol> gabbyrella13: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#351 [13:43] <Absol> gabbyrella13: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#352 [13:43] * deanknootz [webchat@104-159-141-16.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#353 [13:43] <deanknootz> my verification code to setup an account is not working
#354 [13:43] <urielsalis> deanknootz, seems to be a common issue, wait a few hours and try again
#355 [13:44] <deanknootz> no work around?
#356 [13:45] <urielsalis> deanknootz, nope
#357 [13:45] * Ventus123 [webchat@dynamic-78-8-84-231.ssp.dialog.net.pl] has joined #minecrafthelp
#358 [13:45] <Ventus123> hi
#359 [13:46] <urielsalis> hi Ventus123
#360 [13:46] <Ventus123> I have problem because i Can't launch my Minecraft Premium
#361 [13:46] <urielsalis> Ventus123, what happens when you try?
#362 [13:47] <Ventus123> I have problem with it ;p Set run directory to C:\Program Files (x86)\Minecraft Native Launcher Version: 1365 Operating System: Windows 7 Professional Application Hash: 9010a3b83eb5eaf5e0eb6d367effde64419c2a3f Application Data directory: C:\Users\Komputer\AppData\Roaming/.minecraft Executable Path: MinecraftLauncher.exe App Directory dir: C:\Program Files (x86)\Minecraft Start dir: C:/Users/Komputer/AppData/Roaming/.minecraft
#363 [13:47] <Ventus123> I cant run this minecraft
#364 [13:47] <Ventus123> this is the problem
#365 [13:48] <Ventus123> C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#366 [13:48] <Ventus123> And this
#367 [13:48] <urielsalis> Ventus123, in paste.ubuntu.com please
#368 [13:49] <Ventus123> https://paste.ubuntu.com/26439606/
#369 [13:49] <Ventus123> Something like that?
#370 [13:49] <urielsalis> Ventus123, the full error
#371 [13:49] <Ventus123> I'm from Polish, so it's on Polish language
#372 [13:50] <urielsalis> Ventus123, doesnt matter
#373 [13:50] <Ventus123> https://paste.ubuntu.com/26439627/
#374 [13:50] <Ventus123> all
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#376 [13:51] * Andy [webchat@230.89-10-161.nextgentel.com] has joined #minecrafthelp
#377 [13:51] <urielsalis> ??> Ventus123 win/reins
#378 [13:51] <urielsalis> ??> Ventus123 win/reinst
#379 [13:51] <Absol> Ventus123: You may need to reinstall the locally installed files that Minecraft puts into place.
#380 [13:51] <Absol> Ventus123: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#381 [13:51] <Ventus123> I must just delete .minecraft?
#382 [13:51] * PortgasDAcee [webchat@p5790F7E9.dip0.t-ipconnect.de] has joined #minecrafthelp
#383 [13:52] <urielsalis> Ventus123, no, delete everything inside EXCEPT saves
#384 [13:52] <PortgasDAcee> can some one help me ?
#385 [13:52] <urielsalis> PortgasDAcee, with?
#386 [13:52] <PortgasDAcee> i want downloade my minecraft
#387 [13:52] <PortgasDAcee> wen i klick download he want a code
#388 [13:52] <PortgasDAcee> from my email
#389 [13:52] <PortgasDAcee> but wen i look in the email i dont have any code
#390 [13:52] <urielsalis> PortgasDAcee, its a common issue, try again in a few hours
#391 [13:52] * Ventus123 [webchat@dynamic-78-8-84-231.ssp.dialog.net.pl] has quit. (Quit: Web client closed)
#392 [13:53] * Ventus123 [webchat@dynamic-78-8-84-231.ssp.dialog.net.pl] has joined #minecrafthelp
#393 [13:53] <PortgasDAcee> what ?
#394 [13:53] <Andy> I forgot my email, but have username and password. Is there a way to log in to minecraft without email?
#395 [13:53] <PortgasDAcee> so u cant help me now ?
#396 [13:53] <urielsalis> Andy, what is your username?
#397 [13:53] <urielsalis> Andy, what is your username?
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#400 [13:54] <urielsalis> PortgasDAcee, we are not Mojang
#401 [13:54] <Andy> herr_torulf
#402 [13:54] <PortgasDAcee> hm
#403 [13:54] * PortgasDAcee [webchat@p5790F7E9.dip0.t-ipconnect.de] has quit. (Client Quit)
#404 [13:55] <urielsalis> !message If you are not getting your verification code, wait a few hours and try again
#405 [13:55] <urielsalis> !message If you are not getting your verification code, wait a few hours and try again
#406 [13:55] * urielsalis [urielsalis@2604:180:1:8c::6] has left #minecrafthelp
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#411 [13:56] <Lord_Ralex> !message If you are not getting your verification code, wait a few hours and try again
#412 [13:58] <Ventus123> if i have windows x64 i must have java x64?
#413 [13:59] <urielsalis> Ventus123, Its better to
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#417 [14:01] * kcaj [webchat@95.146.6.236] has joined #minecrafthelp
#418 [14:02] <kcaj> i am getting a crash
#419 [14:02] <kcaj> i am getting a crash
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#421 [14:04] <Ventus123> Why Shiginima Launcher work? Minecraft cant be normal ;p
#422 [14:05] <Ventus123> Wait please. I will restart my computer
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#424 [14:09] * blake [webchat@84.9.193.164] has joined #minecrafthelp
#425 [14:13] <blake> i cant verify my account
#426 [14:19] * Pascal [webchat@80.30.91.151] has joined #minecrafthelp
#427 [14:19] * Ventus123 [webchat@dynamic-78-8-84-231.ssp.dialog.net.pl] has joined #minecrafthelp
#428 [14:20] <Ventus123> Urielsalis, Can you repeat what I must do?
#429 [14:23] * rata-blanca [webchat@177.240.204.144] has joined #minecrafthelp
#430 [14:23] <rata-blanca> hi ?
#431 [14:24] * nick [webchat@cpc129914-hawk19-2-0-cust240.know.cable.virginm.net] has joined #minecrafthelp
#432 [14:24] * nick [webchat@cpc129914-hawk19-2-0-cust240.know.cable.virginm.net] has quit. (Client Quit)
#433 [14:24] <rata-blanca> since yesterday I asked for the verification code and I did not arrive and I asked again and I did not arrive either.
#434 [14:26] * Lord_Ralex kicked rata-blanca from #minecrafthelp (Reason: ata-blanca :You were told several hours. It has not even been one.)
#435 [14:30] * MissMystify [webchat@95-44-69-245-dynamic.agg2.bnc.chf-qkr.eircom.net] has joined #minecrafthelp
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#438 [14:32] <MissMystify> Hi all, I registered on minecraft.net in order to buy the game. Got verification email and entered the code which then said Verification failed. Make sure that your verification code and email address are correct and it will not send any further codes. Both are correct. Just wondering if anyone can help. Thanks so much
#439 [14:32] <Josh_> Hello, I think my account has been compromised.
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#441 [14:36] * rata-blanca [webchat@177.240.204.144] has joined #minecrafthelp
#442 [14:37] <rata-blanca> I do not get the verification code
#443 [14:37] <Lord_Ralex> rata-blanca, are you even listening to what we have said 3 times? And what Absol has told you twice?
#444 [14:37] <Lord_Ralex> rata-blanca, are you even listening to what we have said 3 times? And what Absol has told you twice?
#445 [14:38] * Ventus123 [webchat@dynamic-78-8-84-231.ssp.dialog.net.pl] has left #minecrafthelp
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#447 [14:39] * Ventus123 [webchat@dynamic-78-8-84-231.ssp.dialog.net.pl] has joined #minecrafthelp
#448 [14:39] <rata-blanca> they told me that maybe I did not pay attention
#449 [14:40] <Lord_Ralex> No. They did not.
#450 [14:40] <Lord_Ralex> They told you to wait a few hours, then try again.
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#453 [14:40] <rata-blanca> okey , i'm sorry
#454 [14:44] <Ventus123> Lord_Ralex, I just buy a minecraft premium on internet, cause im waiting on this verification code 3 days and nothing, so i bought minecraft premium on internet.
#455 [14:44] <Lord_Ralex> Ventus123, have fun being scammed
#456 [14:45] <Ventus123> But, im from polish so this page : Allegro.pl is very secure :)
#457 [14:45] * MissMystify [webchat@95-44-69-245-dynamic.agg2.bnc.chf-qkr.eircom.net] has quit. (Ping timeout: 180 seconds)
#458 [14:45] <Lord_Ralex> No, it's not
#459 [14:45] * Lord_Ralex kicked Ventus123 from #minecrafthelp (Reason: entus123 :So, don't complain when the account is lost, because nothing anyone will do for you)
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#462 [14:49] <Desperate> Hello all!
#463 [14:49] * deanknootz [webchat@104-159-141-16.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#464 [14:49] <deanknootz> any idea how long the code issue has been going on?
#465 [14:49] <Desperate> I've been struggling with a problem that seems to be somewhat common, judging by people's posts in another Discord I'm in. But no one has been able to solve it!
#466 [14:50] <Desperate> Problem: Minecraft successfully launches into the game menu. For the first few seconds, I can move my mouse in the menu and click on things. Then, it's no longer allowed. The menu is not frozen, just not allowing any input. Keyboard and other types of input not working. (Flavor text and background image continue to move as normal).
#467 [14:50] <Desperate> Attempted Solutions: Reinstalling Minecraft. Reinstalling Minecraft Launcher. Updating Java. Checking "options" for Touchscreen = False. Loading a different version (1.12 instead of 1.12.2).
#468 [14:50] <Desperate> Fun Fact: Attempting to close Minecraft by clicking the "x" in the upper right corner causes the game to freeze briefly, but it does not close. Input still not allowed. It seems the whole window refuses input. Can only close by right-clicking on taskbar icon and closing through there.
#469 [14:50] <mattym> ??> Desperate av/adwcleaner
#470 [14:50] <Absol> Desperate: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#471 [14:50] <Absol> Desperate: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#472 [14:50] <Kaiyoko> Hello! I'm a longtime user of mc, recently getting a problem where I cannot access any servers, and all singleplayer worlds, whether imported, newly created, or otherwise, of any version, crash upon attempting to load them. My firewall is particularly restrictive, but I don't see why that should affect my singleplayer worlds too. I've already tried a complete reinstall, have never had problems like this before, and have already checke
#473 [14:51] <mattym> ??> Kaiyoko launcher/log
#474 [14:51] <Absol> Kaiyoko: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#475 [14:51] <Desperate> Will do, thanks Absol.
#476 [14:54] <Kaiyoko> https://hastebin.com/eravicexaq.sql
#477 [14:54] * Desperate [webchat@99-44-169-39.lightspeed.sntcca.sbcglobal.net] has quit. (Ping timeout: 180 seconds)
#478 [14:54] <Lord_Ralex> Singleplayer spawns a server locally
#479 [14:54] <Lord_Ralex> Then connects to it
#480 [14:54] <Lord_Ralex> Your firewall is killing that still
#481 [14:55] <Kaiyoko> aha
#482 [14:56] * Desperate [webchat@99-44-169-39.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#483 [14:56] <Desperate> Absol! You're a hero! It worked!
#484 [14:57] <Desperate> If it's not too much help Absol, can you run that script one more time? I want to copy/paste that info to the Discord I'm in for the other people who are having my problem.
#485 [14:57] <Desperate> too much trouble, rather
#486 [14:57] <mattym> ??> Desperate av/adwcleaner
#487 [14:57] <Absol> Desperate: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#488 [14:57] <Absol> Desperate: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#489 [14:57] <Desperate> Thanks friend!
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#493 [15:02] * Dj [webchat@4dae2567.ftth.telfortglasvezel.nl] has joined #minecrafthelp
#494 [15:02] <Catnip> i'm trying to sign up for a minecraft account but it won't let me move past the verification stage :(
#495 [15:03] <Catnip> it says that it's been verified on the progress bar but then says i have to verify again and won't let me
#496 [15:03] <Catnip> any ideas on what to do?
#497 [15:04] <Dj> i got the same problem, i did get a verifie code. putted it in, but now he ask me to do it again, and i wont get a new verifie code on my email
#498 [15:04] <Dj> i want to pay and play
#499 [15:04] <Catnip> same :(
#500 [15:04] <Dj> and i wanted for like 2 - 3 hours now..
#501 [15:04] <Dj> waited*
#502 [15:08] <Dj> any ideas?
#503 [15:08] <mattym> Just wait till it gets fixed.
#504 [15:08] <Dj> yeah sure how many days?!
#505 [15:09] <mattym> Its well after the end of the work day at Mojang, so there probably wont be any info until sometime tomorrow.
#506 [15:11] <Dj> i will wait, otherwise cya tomorrow
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#508 [15:11] <mattym> Dj, Nothing anyone can do here regardless
#509 [15:11] * benjamin [webchat@rrcs-24-106-176-98.se.biz.rr.com] has joined #minecrafthelp
#510 [15:12] <Dj> i just want it to be fixed..
#511 [15:12] <benjamin> My game is freezing whenever I leave the window, or alt tab to something else. It works fine as long as I don't leave the game window, but if i do and then try and return, it freezes and subsequently crashes. This happens while running my server and also when playing without my server
#512 [15:12] * FrdNtc [webchat@189-68-186-222.dsl.telesp.net.br] has joined #minecrafthelp
#513 [15:12] <mattym> ??> benjamin launcher/log
#514 [15:12] <Absol> benjamin: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#517 [15:13] <benjamin> ok one second
#518 [15:14] <benjamin> I will note I'm running a server that is set to use 1g of ram at max while also running minecraft under default JVM arguments. I have 8gb of ram on my computer
#519 [15:18] <benjamin> I can not currently get it to freeze. If it does I will come back to this same place with the log.
#520 [15:18] <benjamin> Thanks
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#523 [15:27] <dario> Hey, having account veritification issues, can someone help ?
#524 [15:27] <mattym> dario, No
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#530 [15:36] <SlewedThread444> Hi i have downloaded minecraft and it worked... It was working perfeclty and after 10 days laters... i need my account verification. Now i press it and i dont see an email, not in spam or anything.. So i press it again and not anything so what can i do?
#531 [15:36] <HolyBruhBrine> Hey! My unmodded minecraft has been crashing while initializing game with the error message; Error: java.lang.OutOfMemoryError: Java heap space
#532 [15:36] <HolyBruhBrine> Anyone know what to do?
#533 [15:36] <mattym> ??> HolyBruhBrine win/reinst
#534 [15:36] <Absol> HolyBruhBrine: You may need to reinstall the locally installed files that Minecraft puts into place.
#535 [15:36] <Absol> HolyBruhBrine: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#536 [15:36] * SlewedThread444 [webchat@ool-18bdcce4.dyn.optonline.net] has quit. (Client Quit)
#537 [15:42] <SoftBallGirl> Hello, I have dowlaoded mincraft, but when installing the game it just stops and says an error has occured. "Unable to create directory. eyeplace1.ogg"? What do i do?
#538 [15:42] <mattym> ??> SoftBallGirl tools/hjt
#539 [15:42] <Absol> SoftBallGirl: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#540 [15:42] <Absol> SoftBallGirl: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#541 [15:42] <SoftBallGirl> ok thank you v much!
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#546 [15:49] <SlewedThread444> i bought minecraft and verified and then 10 days later i have to verify again and im not get the email. what can i do?
#547 [15:51] <SlewedThread444> anyone?
#548 [15:51] <mattym> SlewedThread444, There is nothing you can do right now. You need to wait until Mojang resolves the issue. There probably wont be any new information until tomorrow.
#549 [15:52] <SlewedThread444> also i bought the win 10 edition of minecraft first and then the minecraft for pc. can i like merge them together?
#550 [15:53] <mattym> SlewedThread444, No, they are different games, with different account systems.
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#555 [16:04] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#556 [16:06] * Misssugar [webchat@199-188-66-115.dhcp.imoncommunications.net] has joined #minecrafthelp
#557 [16:08] <Misssugar> I have lost my game ID, and passwords to both my accounts, I've tried resetting the passwords on both the emails connected but I havent gotten a reply, I fear it's because I havent logged in in years and my account is on the old login thingy what do
#558 [16:08] <mattym> ??> Misssugar account/send-email
#559 [16:08] <Absol> Misssugar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#560 [16:08] <Absol> Misssugar: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#562 [16:10] * Misssugar [webchat@199-188-66-115.dhcp.imoncommunications.net] has quit. (Client Quit)
#563 [16:11] <ChampKill1> ive bought minecraft before but i had to reset my pc and now its saying that i have to rebuy the game
#564 [16:11] * deanknootz [webchat@104-159-141-16.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#565 [16:11] <ChampKill1> is there a way around buying the game agian
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#570 [16:21] * yuri112 [webchat@170-0-222-189.host.clicknetfacil.com.br] has joined #minecrafthelp
#571 [16:22] <yuri112> minicreft
#572 [16:25] * saree [webchat@CPEa84e3fd32463-CMa84e3fd32460.cpe.net.cable.rogers.com] has joined #minecrafthelp
#573 [16:25] <saree> is anyone else not getting their verification email code
#574 [16:26] * yuri112 [webchat@170-0-222-189.host.clicknetfacil.com.br] has quit. (Ping timeout: 180 seconds)
#575 [16:32] <deanknootz> yeah seems to be a global issue
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#579 [16:48] <bass> #mincecrafthelp
#580 [16:49] * Wizerdboy [webchat@pool-108-48-8-60.washdc.fios.verizon.net] has joined #minecrafthelp
#581 [16:49] <bass> #minecrafthelp
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#588 [17:01] <Jasper> I tried to use the verification code that I was issued the other day. IT STILL wont work.
#589 [17:02] <Jasper> I have paid for Minecraft for Windows 10. Is there a way to connect it to my minecraft account
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#593 [17:08] <eLMentaLista> Hola
#594 [17:08] <Mendoza274> Ah, Absol just answered my question
#595 [17:08] <eLMentaLista> I have a question
#596 [17:08] <Mendoza274> I assume this is a common issue?\
#597 [17:09] * Mendoza274 [webchat@142.177.168.207] has quit. (Client Quit)
#598 [17:09] <eLMentaLista> Yes
#599 [17:10] <eLMentaLista> hi
#600 [17:11] <eLMentaLista> I can not see my skin on some servers
#601 [17:14] * eLMentaLista [webchat@177.228.110.130] has joined #minecrafthelp
#602 [17:14] <eLMentaLista> I can not see my skin on some servers
#603 [17:16] <deanknootz> VERIFICATION still an issue?
#604 [17:17] <mattym> deanknootz, No one at Mojang is going to be at the office for a while.
#605 [17:18] <eLMentaLista> Hi
#606 [17:18] <eLMentaLista> ?
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#610 [17:19] <kelseamarie> hello, my game keeps crashing on start up. Could you help please?
#611 [17:19] <mattym> ??> kelseamarie launcher/log
#612 [17:19] <Absol> kelseamarie: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#613 [17:19] <eLMentaLista> Hi
#614 [17:20] * Notasausagedog [webchat@31.220.216.137] has joined #minecrafthelp
#615 [17:20] <eLMentaLista> Hi
#616 [17:20] <eLMentaLista> I have a problem, sorry for bad english
#617 [17:20] * JJReactz [webchat@cpe-76-183-42-27.tx.res.rr.com] has joined #minecrafthelp
#618 [17:20] <eLMentaLista> Hi
#619 [17:21] <Notasausagedog> Minecraft.net doesn't accept any of the verification codes I throw at it.
#620 [17:21] <Notasausagedog> Is this a common problem?
#621 [17:21] <eLMentaLista> I can not see my skin on some servers
#622 [17:22] * anthony [webchat@c-69-250-240-240.hsd1.md.comcast.net] has quit. (Ping timeout: 180 seconds)
#623 [17:23] <mattym> Notasausagedog, Its an issue, there is nothing you can do but wait for it to be resolved.
#624 [17:23] <mattym> eLMentaLista, Then don't use those servers.
#625 [17:24] * JJReactz [webchat@cpe-76-183-42-27.tx.res.rr.com] has quit. (Ping timeout: 180 seconds)
#626 [17:24] <eLMentaLista> :aa?
#627 [17:24] * vegeta [webchat@190-198-237-92.dyn.dsl.cantv.net] has joined #minecrafthelp
#628 [17:24] <eLMentaLista> i dont know what this a problem
#629 [17:25] <kelseamarie> https://paste.ubuntu.com/26440742/
#630 [17:25] <Notasausagedog> Oh, it's affecting others too @mattym?
#631 [17:25] <eLMentaLista> o
#632 [17:25] <mattym> Notasausagedog, Yes
#633 [17:25] <eLMentaLista> THbaks
#634 [17:25] <Notasausagedog> Cheers, god bless, much love.
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#636 [17:26] <kelseamarie> @mattym https://paste.ubuntu.com/26440742/
#637 [17:26] <mattym> ??> kelseamarie launcher/log-txt
#638 [17:26] <Absol> kelseamarie: We need to see your full launcher log, which is created in the game directory.
#639 [17:26] <Absol> kelseamarie: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#645 [17:29] <DestroyerHMZ14> I was going to log into minecraft and it said it couldn't find the java runtime
#646 [17:29] * tomas5555 [webchat@181.111.161.49] has joined #minecrafthelp
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#648 [17:30] <DestroyerHMZ14> Can someone help me?
#649 [17:33] * Landon [webchat@c-73-176-229-185.hsd1.il.comcast.net] has joined #minecrafthelp
#650 [17:33] <Landon> i need help getting verification code it will not send
#651 [17:33] <kelseamarie> @mattym https://paste.ubuntu.com/26440775/
#652 [17:34] <mattym> ??> kelseamarie win/!
#653 [17:34] <Absol> kelseamarie: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#654 [17:34] <Absol> kelseamarie: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#655 [17:35] <Landon> i can't make a new account beacause it says their is already someone with this email is their any way i can delete my profile
#656 [17:35] <Landon> and i have a mac
#657 [17:35] <kelseamarie> i don't have any special characters in my username
#658 [17:35] <kelseamarie> @mattym
#659 [17:35] <mattym> kelseamarie, You do
#660 [17:36] <kelseamarie> what is the special character?
#661 [17:36] <Landon> hello
#662 [17:36] <GreyVulpine> kelseamarie - Exclamation mark in your windows username
#663 [17:36] <mattym> kelseamarie, Read the info you were given, and figure it out.
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#667 [17:44] <WAmadio> So, hopefully someone is able to help me. I bought Minecraft a few years ago from Mojang directly and cannot sign in because I do not have access to the email associated with it. Any advice?
#668 [17:44] <GreyVulpine> WAmadio - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#669 [17:47] * Drew [webchat@47-184-197-170.dlls.tx.frontiernet.net] has joined #minecrafthelp
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#673 [17:56] <Andrei> I bought minecraft a couple years ago, but it doesnt show up anymore, and tells me to buy it again
#674 [17:57] * korben [webchat@cpe-70-121-77-87.austin.res.rr.com] has joined #minecrafthelp
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#676 [17:58] * matthew_ [webchat@CPEa84e3fc41973-CMa84e3fc41970.cpe.net.cable.rogers.com] has joined #minecrafthelp
#677 [17:58] <matthew_> hello?
#678 [17:58] <Andrei> Why does my minecraft that I bought a few years ago, say that i need to buy it?
#679 [17:59] <matthew_> ? am I supposed to help you?
#680 [18:00] * deanknootz [webchat@104-159-141-16.dhcp.eucl.wi.charter.com] has quit. (Ping timeout: 180 seconds)
#681 [18:00] <Andrei> Anyone who knows whats wrong can help me i guess
#682 [18:00] <matthew_> my codear is not sending to my email and it's been 3hours
#683 [18:00] <matthew_> code is
#684 [18:00] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#685 [18:00] <GreyVulpine> matthew_ - Known issue, we cannot do anything about it
#686 [18:01] <GreyVulpine> Andrei - Usually because people use the wrong email address to log in with.
#687 [18:01] <matthew_> and it said I bot minecraft and I don't have it Cuz it ask for code after when I bot it
#688 [18:02] <GreyVulpine> Yup, known. We cannot do anything about it. Mojang will need to fix it
#689 [18:02] <Andrei> GreyVulpine I only have 1 account, and its the only one i could possibly log into
#690 [18:02] <GreyVulpine> Andrei - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#693 [18:07] <Veggie> hi there, i have a problem at changing my skin. it doesnt matter if i want to upload it by myself or via skin-sites. when i click change it just says forbidden. when pressing reset skin, i get the msg:Something went wrong when trying to reset your skin. Please try again later.
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#696 [18:12] <Dan> My IP adress got banned for no reason, can yu help me?
#697 [18:12] <Dan> My IP adress got banned for no reason, can yu help me?
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#702 [18:21] <hellp> hello//
#703 [18:21] <hellp> HELLO??
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#710 [18:36] <Brwilhelm> The launcher states that it cannot extract the native files. Specifically the lwjgl-platform-2.9.4-nightly-20150209-natives-osx.jar
#711 [18:37] <Brwilhelm> It states there is no such file or directory
#712 [18:41] * kelseamarie [webchat@97.84.186.104] has joined #minecrafthelp
#713 [18:42] <kelseamarie> hello, im having problems with my minecraft application. When i hit the play button, it crashes. anye lhp?
#714 [18:43] * deanknootz [webchat@104-159-141-16.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#715 [18:43] <kelseamarie> any help?
#716 [18:43] * RealTechNerd [webchat@ddsl-209-105-158-108.roadlynx.net] has joined #minecrafthelp
#717 [18:43] <RealTechNerd> i have waited that long
#718 [18:44] <RealTechNerd> why wont my account send me my verification code
#719 [18:45] <deanknootz> i have been trying sense about 1 to get a verification code i assume it wont be fixed until tomorrow
#720 [18:47] <RealTechNerd> i hope it gets fixed soon because minecraft wont let me play on any servers because it thinks im using a VPN or Proxy
#721 [18:48] <kelseamarie> hello, im having problems with my minecraft application. When i hit the play button, it crashes. any help?
#722 [18:49] <RealTechNerd> do you have the 32 bit or 64 bit version of java
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#727 [19:01] <kelseamarie> the 32
#728 [19:03] <Brwilhelm> Anybody?
#729 [19:03] <Brwilhelm> I've uninstalled it, but that did nothing when I tried again
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#739 [19:25] <kelseamarie> hi! i was trying to launch my game for the 1st time and my game keeps crashing. please help!
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#741 [19:27] <kelseamarie> also i am not getting my verification code when i request it
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#746 [19:34] <Selbear> Hi, Im having trouble with registering
#747 [19:34] <Dani> Verified account with email but account isnt verified and cant get new email
#748 [19:34] <Dani> please help
#749 [19:34] <Dani> you would think they would make it easy for you to give them money
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#751 [19:35] <Selbear> Yeah, it wont send me the new email and i have the right email too
#752 [19:35] <Dani> same
#753 [19:35] <Dani> even tried making new account with different email
#754 [19:35] <Dani> still nothing
#755 [19:35] <Selbear> me too
#756 [19:35] <Dani> so annoying
#757 [19:36] <Selbear> my friend was excited to play with me but it got ruined, and ive tried waiting but nothing
#758 [19:37] <Dani> ya me n my bro wanted to get our dad playing minecraft only to have this happen
#759 [19:37] <Dani> now we might never get him playing
#760 [19:38] <Selbear> I really hope it gets fixed i thought i was the only one
#761 [19:38] <Dani> same
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#764 [19:40] <aaaah> if anyone can help i keep crashing about 30 min into the game https://paste.ubuntu.com/26441412/
#765 [19:40] <Dani> at least you can play at all, I cant even verify my account to buy it loool
#766 [19:41] <Selbear> same ! :(
#767 [19:41] <aaaah> are you not getting the verification email?
#768 [19:41] <Dani> yeah
#769 [19:41] <Selbear> yeah, im not either
#770 [19:41] <aaaah> try making or logging into your account from the mojang website, not minecraft.net that worked for me
#771 [19:42] <Selbear> Ill try thank you!
#772 [19:42] <aaaah> no prob
#773 [19:43] <aaaah> https://paste.ubuntu.com/26441412/ help me out pls my game keep crashing 30 min in
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#776 [19:46] <aaaah> https://paste.ubuntu.com/26441412/ can osmeone help me out, i keep crashing
#777 [19:47] <Chop> I've verified my email so I could purchase Minecraft but it's asking for another verification code because for some reason it didn't get verified and I'm not receiving any another emails.
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#781 [19:53] <Mr_Lukkie> Hi. I was playing minecraft with my friends and when I tried to login into my mojang account, I need to insert a code sent to my e-mail, but i have lost the e-mail and i can't recover it, I have a chance to recover my minecraft account?
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#784 [19:56] <Andrio> ??> aaaah win/DXDiag
#785 [19:56] <Absol> aaaah: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#786 [19:56] <Andrio> ??> Mr_Lukkie account/send-email
#787 [19:56] <Absol> Mr_Lukkie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#788 [19:56] <Absol> Mr_Lukkie: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#790 [20:01] <Mr_Lukkie> Where can I find my transaction ID? And if I lost mine ID, there is another way to recover the account, without the e-mail?
#791 [20:04] * Azulechanaka [webchat@cpe-76-177-79-154.natcky.res.rr.com] has joined #minecrafthelp
#792 [20:04] <Andrio> ??> Mr_Lukkie account/trans-ID
#793 [20:04] <Absol> Mr_Lukkie: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#794 [20:05] <aaaah> https://paste.ubuntu.com/26441492/ my DxDiag
#795 [20:05] <Mr_Lukkie> ok, thanks
#796 [20:05] <aaaah> Guys if you cant log into your account from Minecraft.net then try Mojang it worked for me
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#800 [20:06] <baka> My question is why am I still stuck on verifying email after i verified?
#801 [20:07] <aaaah> if you cant log into your account from Minecraft.net then try Mojang
#802 [20:07] <baka> I just want to buy the game...
#803 [20:07] <baka> Thats not the problem
#804 [20:08] <aaaah> do you already have an account
#805 [20:08] <baka> the problem is I cant buy the game without verifying but I CANT VERIFY IF IT DOESNT VERIFY MY CODE!
#806 [20:08] <aaaah> log in to Mojang and buy it from there
#807 [20:08] <baka> Ok, I'll let you know if it was a success.
#808 [20:09] <aaaah> https://paste.ubuntu.com/26441492/ my DxDiag pls
#809 [20:09] <aaaah> https://paste.ubuntu.com/26441412/ my original problem
#810 [20:10] * Azulechanaka [webchat@cpe-76-177-79-154.natcky.res.rr.com] has joined #minecrafthelp
#811 [20:11] <Andrio> aaaah, try installing win32_154037.4835.exe from https://downloadcenter.intel.com/download/27267/Intel-Graphics-Driver-for-Windows-15-40-?product=96743
#812 [20:11] <Andrio> aaaah, try installing win32_154037.4835.exe from https://downloadcenter.intel.com/download/27267/Intel-Graphics-Driver-for-Windows-15-40-?product=96743
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#815 [20:13] <aaaah> Thanks
#816 [20:14] <aaaah> "my computer doesnt meet the minimun requirements for downloading the software"
#817 [20:17] <aaaah> anything else i can do?
#818 [20:23] <BaseOfAce> @aaaah I had a similar issue.
#819 [20:24] <baka> It worked. Thank you.
#820 [20:24] <BaseOfAce> It was fixed by downloading the new LJGWL libraries.
#821 [20:24] <aaaah> new what
#822 [20:24] <aaaah> no problem baka
#823 [20:24] <BaseOfAce> Open the launcher, go to Launch Options, click the ticker for Enable Snapshots.
#824 [20:25] <BaseOfAce> Make a new launch for Newest Snapshot and run it once. It will install the new libraries.
#825 [20:25] <BaseOfAce> At least that is what fixed it for me.
#826 [20:25] <BaseOfAce> Then, you can quit and go back to the previous version.
#827 [20:26] <aaaah> ok thanks ill try it
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#830 [20:28] * fearface22 [webchat@c-68-46-144-104.hsd1.mi.comcast.net] has joined #minecrafthelp
#831 [20:28] <fearface22> Hi!
#832 [20:28] <fearface22> I have a problem Absol
#833 [20:29] <fearface22> I made this account years and years ago, back when I was a kid. The email is all but lost, along with the trans ID within that email. Any suggestions
#834 [20:30] <fearface22> Anyone here?
#835 [20:30] <mattym> ??> fearface22 account/trans-id
#836 [20:30] <Absol> fearface22: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#837 [20:30] * sirbomble [webchat@50.34.209.28] has joined #minecrafthelp
#838 [20:31] <sirbomble> I requested a verification code yesterday. Still haven't received it any suggestions?
#839 [20:32] <fearface22> Transaction ID is within the lost email, so many credit cards ago
#840 [20:32] <fearface22> keep in mind this is like 10 years+ ago
#841 [20:32] <fearface22> Assuming all I have is my old username and password, can anything be done
#842 [20:32] <aaaah> Sirbomble try signing in from Mojnag instead of Minecraft
#843 [20:32] <aaaah> i had the same problem
#844 [20:32] <sirbomble> I am
#845 [20:32] <aaaah> idk then, what are you trying to do
#846 [20:32] <fearface22> Both mojang and minecraft require emails.
#847 [20:32] <sirbomble> buy a copy of the game
#848 [20:33] <fearface22> Why would I drop 20$ if I already have an account
#849 [20:33] <mattym> fearface22, Try filling out a suport ticked with as much info as you do have.
#850 [20:33] <aaaah> anad you cant log in from Mojang?
#851 [20:33] <fearface22> I can literally log onto tekkit
#852 [20:33] <fearface22> Mojang.com requires an email
#853 [20:33] <aaaah> fearface im not talking to you im talking to sirbomble
#854 [20:33] <aaaah> sirbomble you cant log in from Mojang?
#855 [20:33] <sirbomble> I can login but it requires me to verify my email to continue with the purchase
#856 [20:33] <aaaah> Ohhh
#857 [20:34] <aaaah> A couple of people have had the same issue, maybe just wait some more?
#858 [20:34] <sirbomble> Another day?
#859 [20:34] <fearface22> how did you log in if you cannot verify an email
#860 [20:34] <fearface22> you need to login with an email
#861 [20:35] <sirbomble> I did
#862 [20:35] <fearface22> then why can't u login to the email
#863 [20:35] <sirbomble> I can
#864 [20:35] <mattym> sirbomble, Read the first messages you got when joining the chat.
#865 [20:35] <aaaah> they need to get their verification code to their email so they can verify their account
#866 [20:35] <sirbomble> I did
#867 [20:35] <sirbomble> Just 3 hours ago
#868 [20:35] <aaaah> but no verification code yet, right?
#869 [20:35] <sirbomble> Yah
#870 [20:36] <sirbomble> Checked spam to both times today and yesterday
#871 [20:38] <sirbomble> I *beep* out of luck I take it?
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#874 [20:39] <mattym> sirbomble, You just need to wait till its fixed.
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#876 [20:41] <sirbomble> So there is a bug on there end?
#877 [20:41] <sirbomble> *their
#878 [20:41] <mattym> sirbomble, Seems to be.
#879 [20:42] <mrlava13> hello, i am trying to host a minecraft server and i get an error code of "the owner of the peruser subscription is not logged on to the system specified"
#880 [20:48] <mattym> mrlava13, That does not look like part of the vanilla server software.
#881 [20:49] <mrlava13> oh
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#891 [21:28] <DiscordResolver> hi
#892 [21:28] <DiscordResolver> i know the guy that hacked me
#893 [21:28] <DiscordResolver> hi
#894 [21:29] <GreyVulpine> And what do you want us to do about it?
#895 [21:29] <GreyVulpine> We're not Mojang. We can't do anything about it.
#896 [21:30] <DiscordResolver> well i know the person that hacked my account
#897 [21:30] <DiscordResolver> i have proof]
#898 [21:31] <GreyVulpine> Then tell Mojang/
#899 [21:31] <GreyVulpine> DiscordResolver - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#900 [21:31] <DiscordResolver> how
#901 [21:33] * oriolluz [webchat@190.148.78.113] has joined #minecrafthelp
#902 [21:35] <DiscordResolver> i need help
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#904 [21:35] <BaseOfAce> So.... I have a bit of a strange case.
#905 [21:36] <BaseOfAce> BSOD during Minecraft only.
#906 [21:36] * oriolluz [webchat@190.148.78.113] has joined #minecrafthelp
#907 [21:37] <BaseOfAce> I reinstalled the driver that was causing the BSOD according to the DMP file but she is still getting it.
#908 [21:38] <BaseOfAce> IntcDAud.sys IntcDAud.sys+1d00f fffff808`5e2b0000 fffff808`5e378000 0x000c8000 0x59f22531 10/26/2017 10:10:57 AM
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#910 [21:40] <BaseOfAce> I have 6 crash dumps confirming the issue is definitely that driver, but again, no matter what game is played or anything, only Minecraft causes the BSOD.
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#912 [21:49] * Woofywolf [webchat@122.11.134.0] has joined #minecrafthelp
#913 [21:49] <Woofywolf> Hi hi, need some technical advice on installation of minecraft
#914 [21:51] <BaseOfAce> Best to post the question you have, and wait for the response to that in these type of scenarios.
#915 [21:52] <BaseOfAce> I also think most of the staff is AFK atm.
#916 [21:52] <Woofywolf> I see
#917 [21:53] <BaseOfAce> But yeah, post your question. If I know something I'll even answer.
#918 [21:53] <Woofywolf> i only need to verify 1 thing
#919 [21:54] <Woofywolf> if i want to host mincraft server for a group of students, i can install minecraft server into a Windows 2012R2 Server?
#920 [21:55] <Woofywolf> although i know it would be better to use a Linux server
#921 [21:56] * crambone [webchat@c-71-234-103-210.hsd1.ma.comcast.net] has joined #minecrafthelp
#922 [21:56] <BaseOfAce> Actually, either or works. That much I know. I myself would follow tutorials to get it set up, but your server specs are going to be more important than which OS you'd like to use. Just so long as that server can run Java. Make sure you run the Server version though.
#923 [21:57] <crambone> I'm trying to reset my password but i keep getting the message Error! Invalid token. Try requesting another password reset e-mail and if I do that it just does the same thing
#924 [21:58] <BaseOfAce> I will mention: From the rules page: If you need help with running Linux, we recommend not using Linux. The channel is not Linux support. We will not help with general Linux questions, including but not limited to, OS installation, system security, setup, and stability."
#925 [22:01] <mattym> crambone, So you are never receiving the email.
#926 [22:01] <BaseOfAce> crambone: https://help.mojang.com/customer/en/portal/articles/329524-change-or-forgot-password At the bottom there are two links in the phrase "If you are unable to reset your password, please locate your transaction ID, then contact customer support."
#927 [22:01] <crambone> I am, but the link takes me to the same message
#928 [22:02] <mattym> crambone, Try with a different web browser, and see if you get a different message.
#929 [22:02] <crambone> ok thx will try
#930 [22:03] <crambone> lol now its saying Too many reset attempts guess I have to wait
#931 [22:03] <Woofywolf> noted with Thanks @BaseOfAce
#932 [22:04] <mattym> crambone, Yeah, what browser were you using at first?
#933 [22:04] <crambone> chrome
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#935 [22:04] <mattym> crambone, Wait a full hour without any attempts to access the game or reset it. After that, try a different browser, or if you have any ad-blockers or similar on chrome, turn them off and try again with that.
#936 [22:05] <crambone> aright thx
#937 [22:06] <mattym> BaseOfAce, Last time I had BSOD's that would only trigged when MC was used, it turned out to be a hardware sided issue. Not sure how you would test otherwise for that specific hardware though.
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#940 [22:14] <ay> Hi I just verified my e-mail, and for some reason I'm still stuck on the same page and can't access the "buy" page. Some help?
#941 [22:14] <mattym> ay, See the message you got when you entered.
#942 [22:15] <ay> It just keeps saying verification was failed once I verified it once, and can't seem to get pass that page.
#943 [22:16] <mattym> ay, You will just need to try again later.
#944 [22:16] <ay> Ok thanks.
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#953 [22:38] <Tayal> Hello, I am seeking help with with my minecraft launching, one minute it was working and then I closed the game to relaunch and then it just didnt want to go further than the launcher, https://paste.ubuntu.com/24842844/ , this is all the log shows
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#955 [22:39] <mattym> ??> Tayal launcher/log-txt
#956 [22:39] <Absol> Tayal: We need to see your full launcher log, which is created in the game directory.
#957 [22:39] <Absol> Tayal: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#958 [22:42] <Tayal> https://paste.ubuntu.com/26441960/ There is the log
#959 [22:44] <mattym> ??> Tayal win/!
#960 [22:44] <Absol> Tayal: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#961 [22:44] <Absol> Tayal: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
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#967 [23:08] <Daniel_> i need help
#968 [23:17] <BaseOfAce> mattym: I'm working with a Microsoft Support specialist now on the whole thing. But the BSODs coincide with the recent Java update.
#969 [23:18] <mattym> BaseOfAce, Have you tried ruling it out by having the game use a different version?
#970 [23:19] <BaseOfAce> Yes, including running Optifine and Forge, not just different releases.
#971 [23:20] <mattym> BaseOfAce, Meant different Java version
#972 [23:20] <BaseOfAce> Ah. Yeah, I might have to try that. What do you think would be the easiest way to force an earlier version?
#973 [23:21] <mattym> BaseOfAce, Have you not changed the setting before?
#974 [23:21] <mattym> BaseOfAce, In a game world, hit F3 and see what version its currently using in the upper right.
#975 [23:22] <BaseOfAce> I see it, but not sure what to change the file to.
#976 [23:22] <BaseOfAce> Looking at the launch options on the launcher screen
#977 [23:23] <mattym> BaseOfAce, Can you check what its currently using in game. Depending on the computer, if you have never changed it, it may be using the system Java or the one that it grabs for you.
#978 [23:24] <BaseOfAce> 1.8.0_25
#979 [23:24] <BaseOfAce> That should be 181, shouldn;t it?
#980 [23:24] <mattym> BaseOfAce, Yeah, its using the one the launcher downloads for you.
#981 [23:24] <mattym> BaseOfAce, Which probably means, in your case, the issues have nothing to do with the recent Java release
#982 [23:24] <BaseOfAce> True. Which means I'm completely stumped.
#983 [23:26] <mattym> Also that changing the Java version probably wont help here.
#984 [23:27] <BaseOfAce> Oh well. Will have to wait until she gets onto the laptop and see if the changes we made fixed it.
#985 [23:27] <mattym> BaseOfAce, Can you get a copy of the latest dump
#986 [23:27] <mattym> ??> BaseOfAce paste
#987 [23:27] <Absol> BaseOfAce: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#988 [23:28] <BaseOfAce> Minecraft isn't creating the log because it's a BSOD. But yes.
#989 [23:28] <mattym> BaseOfAce, The BSOD dump like you mentioned earlier
#990 [23:32] <BaseOfAce> Ubuntu Paste is giving me a 502 error trying to submit
#991 [23:33] <BaseOfAce> Would a shared OneDrive folder work?
#992 [23:33] <mattym> BaseOfAce, Any other paste site would work, or worst case a google doc/drive
#993 [23:33] <BaseOfAce> That's what OneDrive is. Microsoft's Google Drive. lol
#994 [23:34] <BaseOfAce> https://1drv.ms/f/s!AkNJPl5NlL84l28in88EjHbNmawA
#995 [23:36] <BaseOfAce> It has consistently been that one driver, despite me completely uninstalling the device and removing the driver so it could reinstall fresh.
#996 [23:36] <BaseOfAce> There have been no recent driver updates either.
#997 [23:37] <BaseOfAce> Yet, BSOD about 20-30 minutes into playing Minecraft.
#998 [23:40] <BaseOfAce> Anywho, can't do anything until morning.
#999 [23:43] <mattym> BaseOfAce, I would try seeing if it still happened if you ran the game with no audio outputs. Keeping in mind you need to make sure there are no outputs enabled before launching the game.
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