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#5 [01:42] <GaminBacon05> Im trying to update Minecraft but it won't download a specific fil
#6 [01:42] <GaminBacon05> can anyone help?
#7 [01:42] <GaminBacon05> i have the log if you need it
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#10 [01:52] <GaminBacon05> Hello
#11 [01:52] <GaminBacon05> Can anyone help me?
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#14 [02:15] <Uni3corn> I can't download version 1.7.2 why?
#15 [02:15] <Uni3corn> I can't download version 1.7.2 why?
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#17 [02:21] * KaPaHTuH [webchat@178.155.4.56] has joined #minecrafthelp
#18 [02:22] <KaPaHTuH> KURWA PERDOLE
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#20 [02:24] <Andrio> no.
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#25 [03:44] * kelvin [webchat@42-3-182-067.static.netvigator.com] has joined #minecrafthelp
#26 [03:45] <kelvin> i buy the minecraft but i can just play the demo
#27 [03:45] <kelvin> i cant install the demo too
#28 [03:46] <Andrio> ??> kelvin tools/HJT
#29 [03:46] <Absol> kelvin: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#30 [03:46] <Absol> kelvin: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#31 [05:05] * Pattharapolz [webchat@134.196.236.160] has joined #minecrafthelp
#32 [05:05] <Pattharapolz> hello
#33 [05:05] <Pattharapolz> hello
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#35 [05:09] * mgil123 [webchat@77.125.2.53] has joined #minecrafthelp
#36 [05:10] <mgil123> hi
#37 [05:10] <mgil123> what do i do if thi haapend to me ? The game crashed whilst initializing game Error: java.lang.OutOfMemoryError: Java heap space
#38 [05:31] * apku [webchat@59.7.178.62] has joined #minecrafthelp
#39 [05:33] <apku> Hi! I keep getting a "failed to download realms-1.10.18.jar" message whenever I try to start up minecraft on my mac. Is anyone familiar with this problem?
#40 [05:34] * bppaugh [webchat@c-76-125-249-61.hsd1.wv.comcast.net] has joined #minecrafthelp
#41 [05:36] <bppaugh> i launch the game, a window pops up music plays but there is no image. its just white. Ive redownloaded it twice and used the repair tool but nothing works
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#43 [05:53] * Tom [webchat@101.183.135.180] has joined #minecrafthelp
#44 [05:53] <Tom> my minecraft screenshots are black
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#48 [06:10] * zilla [webchat@ip-14-219-239-173.east.us.northamericancoax.com] has joined #minecrafthelp
#49 [06:10] <zilla> hi
#50 [06:13] * zilla [webchat@ip-14-219-239-173.east.us.northamericancoax.com] has quit. (Ping timeout: 180 seconds)
#51 [06:48] * Felipe [webchat@177-23-250-25.ursoftdns.com.br] has joined #minecrafthelp
#52 [06:50] <Felipe> Hello, Good morning, Please I need solve the error : Java.lang.NullPointerException: group
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#56 [07:49] * ooro [webchat@112.127.202.84.customer.cdi.no] has joined #minecrafthelp
#57 [07:49] <ooro> wowow
#58 [07:49] <ooro> wowow
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#66 [08:25] <CraftSharkHD> someone wanted to log in into my account
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#75 [08:38] <Jon> Im behind a firewall at a school district. When I launch Minecraft Education edition it freezes at the Mojang screen. Unless I first login under an unrestricted account. Something get updated and it doesnt freeze anymore.
#76 [09:02] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#77 [09:15] * bizzer0 [webchat@24.248.16.99] has joined #minecrafthelp
#78 [09:15] <bizzer0> Hello?
#79 [09:16] <bizzer0> I need help trying to start 1.2.5 minecraft
#80 [09:16] <bizzer0> When ever I start it it hangs on this error message
#81 [09:16] <bizzer0> 1854 debugs10 infos1 warning 10:10:10 launcher Preparing to launch minecraft client for 1.2.5 10:10:10 launcher Checking installations. 10:10:10 launcher Minecraft client 1.2.5 is ready to start. 10:10:10 launcher Starting! 10:10:10 launcher Version does not support log configuration, will assume one plaintext entry per line 05:10:12 game 27 achievements 05:10:12 game 182 recipes 05:10:12 game Turning of ImageIO disk-caching 05:10:12 game Loading curre
#82 [09:16] <bizzer0> 10:10:10 launcher Preparing to launch minecraft client for 1.2.5 10:10:10 launcher Checking installations. 10:10:10 launcher Minecraft client 1.2.5 is ready to start. 10:10:10 launcher Starting! 10:10:10 launcher Version does not support log configuration, will assume one plaintext entry per line 05:10:12 game 27 achievements 05:10:12 game 182 recipes 05:10:12 game Turning of ImageIO disk-caching 05:10:12 game Loading current icons for window from: /Us
#83 [09:16] <bizzer0> Ack
#84 [09:16] <bizzer0> uhhh
#85 [09:16] <bizzer0> Formatting didn't work
#86 [09:17] <bizzer0> Sorry for the wall of text
#87 [09:17] <bizzer0> Sorry for the wall of text
#88 [09:28] * bizzer0 [webchat@24.248.16.99] has left #minecrafthelp
#89 [09:28] * bizzer0 [webchat@24.248.16.99] has joined #minecrafthelp
#90 [09:29] <bizzer0> Hi I
#91 [09:29] <bizzer0> 'I'm trying to play 1.2.5 and it halts here
#92 [09:29] <bizzer0> https://pastebin.com/S6PszNNP
#93 [09:31] <Lord_Ralex> We do not support old versions.
#94 [09:32] <bizzer0> Ok thank you. Do you know where I could look for help?
#95 [09:32] <bizzer0> Sorry for the mispost
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#98 [09:46] * Copiryte [webchat@cpc106555-shef14-2-0-cust120.17-1.cable.virginm.net] has joined #minecrafthelp
#99 [09:47] <Copiryte> Hey I've recieved an email to send this infomation in this area so here it is. Hey, so about a month ago my computer crashed completly, I have fixed this but I lost all my files. I downloaded the latest minecraft java launcher and started up the game I got on to the home screen but if i went on single player or multiplayer I would get into the game but the my screen would freeze and I would have to force close mi
#100 [09:49] * James [webchat@cpc106555-shef14-2-0-cust120.17-1.cable.virginm.net] has joined #minecrafthelp
#101 [09:52] <James> Hi I recived an email about this problem and that I shouls sent it here so here it is. (Directly from email) Hey, so about a month ago my computer crashed completly, I have fixed this but I lost all my files. I downloaded the latest minecraft java launcher and started up the game I got on to the home screen but if i went on single player or multiplayer I would get into the game but the my screen would freeze and I w
#102 [09:52] <James> Later I tried downloading forge for 1.8.9 but an error message popped up. I found a video with the same error and followed the steps heres the video: https://www.youtube.com/watch?v=OaYbNe6mk1Y Once I completed the steps in the video and download forge again another error message popped up it was exactly the same but, the two top errors had gone. I scrolled down in the comment section and I had a comment which had
#103 [09:53] <James> Open command prompt (windows start button, type cmd in search) Click top left of command prompt, click properties, enable quick edit mode Copy: setx _JAVA_OPTIONS -Djava.net.preferIPv4Stack=true Right click on command prompt, should paste Hit enter. I also did this and it worked forge was installed but once i tried going on a server/ singleplayer crash, when I put mods in it didn't even get past the loading screen.
#104 [09:53] <urielsalis> 1) We dont help with mods here
#105 [09:53] <James> minecraft launcher and told the system to use the old lancher, and yes it worked! and I could go on servers and single player. But it was so slow, it lagged so often and I ended up crashing more than ever! This is never happened to me before, I know this isn't to do with my mc character because I tried my alt and same problem. please respond as soon as possible, and have a good day, sincerly James.
#106 [09:53] <James> ok.
#107 [09:53] <urielsalis> 2) Dont edit _JAVA_OPTIONS, you will break more things that you want
#108 [09:53] <urielsalis> 3]) Forge has a installer
#109 [09:54] <James> how do i fix it?
#110 [09:54] <urielsalis> James, revert all changes you did and use the forge installer
#111 [09:54] <James> how?
#112 [09:57] <James> I'm back to square one and the error message pops up.
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#117 [10:04] * xXpower05Xx [webchat@93-40-224-137.ip40.fastwebnet.it] has joined #minecrafthelp
#118 [10:04] <xXpower05Xx> my game have a problem
#119 [10:05] <xXpower05Xx> help
#120 [10:05] <xXpower05Xx> hi
#121 [10:07] * xXpower05Xx [webchat@93-40-224-137.ip40.fastwebnet.it] has quit. (Client Quit)
#122 [10:15] * UltimateBr0 [webchat@cpe-172-250-104-251.socal.res.rr.com] has joined #minecrafthelp
#123 [10:15] <UltimateBr0> Hello
#124 [10:15] <UltimateBr0> Can you help me change the email to my minecraft account that is no longer?
#125 [10:17] <UltimateBr0> I cant access my email that goes to my minecraft account
#126 [10:22] * xYntqz_ [webchat@94-224-123-19.access.telenet.be] has joined #minecrafthelp
#127 [10:22] * Red_M [~potato@aperturescience.red-m.net] has quit. (Ping timeout: 198 seconds)
#128 [10:23] <xYntqz_> Hi my mc don't work anymore
#129 [10:23] * Red_M [~potato@aperturescience.red-m.net] has joined #minecrafthelp
#130 [10:23] <xYntqz_> Please help me..
#131 [10:24] <xYntqz_> Do you know somthing that i can do?
#132 [10:25] <xYntqz_> Hello?
#133 [10:26] * xYntqz_ [webchat@94-224-123-19.access.telenet.be] has quit. (Client Quit)
#134 [10:28] <UltimateBr0> Can you help me change the email to my minecraft account that is no longer?
#135 [10:28] <UltimateBr0> I cant access my email that goes to my minecraft account
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#142 [10:53] <UltimateBr0> Hello?
#143 [10:59] * Toyricx [webchat@c-24-34-70-145.hsd1.nh.comcast.net] has joined #minecrafthelp
#144 [11:00] <Toyricx> My game wont load it says unable to find java
#145 [11:00] * Chemmy [webchat@3-0-0-0-205.cpe.cableone.net] has joined #minecrafthelp
#146 [11:01] <Chemmy> I keep getting this error message "The game crashed whilst initializing game The game crashed whilst initializing game Error: java.lang.OutOfMemoryError: Java heap space" I have no idea on how to fix this please help!!
#147 [11:01] <Toyricx> oh i had that happen on my windows 7 pc is that what ur using
#148 [11:02] <Chemmy> Windows 10
#149 [11:03] <Toyricx> ok so what u wanna do i delete all minecraft files but backup your worlds then check pc for updates then re download minecraft file and if it still does it check ur internet sharing settings in ur pc settings
#150 [11:04] <Chemmy> Okay let me try this!
#151 [11:05] <Lord_Ralex> Most of that advice isn't related to that error
#152 [11:05] <Toyricx> well it helped me
#153 [11:05] <Toyricx> does anyone know how to fix the java error
#154 [11:05] <Lord_Ralex> The only part that would is the deletion of any added content like resource packs or mods.
#155 [11:06] <Toyricx> true
#156 [11:06] <Lord_Ralex> Everything else would not cause that specific error.
#157 [11:06] <Toyricx> how do i fix the error that says java runtime not located
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#165 [11:53] <DaveMustaineeh_> I have a problem with my Mojang account, I have been trying to change my Java Edition name in the "Rename Profile" section of account.mojang.com, when I put the new profile name and check the availability I get it available. After placing the password and clicking on the Change Name button it stays locked in "Checking profile name and password ..." and even though I have been waiting for hours this does not load, check my connection and it is
#166 [11:59] * ohjk [webchat@58.182.130.188] has joined #minecrafthelp
#167 [11:59] <ohjk> hey im having this problem anyone can help me with this ?
#168 [11:59] <ohjk> Unable to locate the Java runtime. Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: C:/Program Files (x86)\Java\jre1.8.0_111\bin\javaw.exe Exists: false
#169 [12:01] * M4rz [webchat@128.198.244.91] has joined #minecrafthelp
#170 [12:02] <M4rz> I am having an issue with vanilla 1.12.2, where my mouse sensitivity seems to be very inconsistent and glitchy, ive tried all fixes ive found online
#171 [12:04] * Snowman [~Snowman@85.146.18.119] has joined #minecrafthelp
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#175 [12:23] <Jmill> I cannot transfer my minecraft world to the bedrock version. It keeps crashing. It's been like this for 5months
#176 [12:23] <mattym> Jmill, You are not meant to be able to.
#177 [12:24] <Jmill> What do you mean I'm not meant to. It was a world on the xbox edition. Now I want it on the bedrock edition there is a feature for that
#178 [12:25] <mattym> Jmill, Then you should have followed the link for Xbox issues on the page that got you here.
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#182 [12:27] * roanged [webchat@host-89-243-202-215.as13285.net] has joined #minecrafthelp
#183 [12:28] <roanged> hello
#184 [12:28] <roanged> i try and click play on minecraft and it says unable to save download
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#189 [12:32] <Seba45> java.lang.NullPointerException: group What is the solution to this errorcode??
#190 [12:32] <mattym> ??> Seba45 tools/hjt
#191 [12:32] <Absol> Seba45: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#192 [12:32] <Absol> Seba45: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#195 [13:00] <Success> how u do that
#196 [13:05] * M4rz [webchat@128.198.244.91] has quit. (Ping timeout: 180 seconds)
#197 [13:10] * Success [~Jake@2602:306:cc16:86b9:ac20:91c0:6dd8:5205] has quit. (Ping timeout: 186 seconds)
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#199 [13:12] * Kabuto [webchat@81.0.38.224] has joined #minecrafthelp
#200 [13:12] <Kabuto> I think my account got hacked
#201 [13:12] <mattym> Kabuto, What makes you believe so?
#202 [13:12] <Kabuto> I've sent many emails to change my password, I've tried them all but no email is sent into any of them
#203 [13:13] <mattym> ??> Kabuto account/send-email
#204 [13:13] <Absol> Kabuto: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#205 [13:13] <Absol> Kabuto: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#206 [13:22] <Kabuto> You don't understand, I've sent a password change to every single one of my email accounts, I know what my Minecraft nickname is and I know that the migration of my account was succesful since my last play time was at 2016
#207 [13:23] <mattym> Kabuto, And you need to contact Mojang as Absol described.
#208 [13:30] * Amadox_ [webchat@modemcable159.39-177-173.mc.videotron.ca] has joined #minecrafthelp
#209 [13:31] <Amadox_> Why when I start my Minecraft Launcher, I got an Error that said : Impossible starting java ?
#210 [13:32] <Amadox_> I've desinstall and reinstall Java but He do the same thing all time..
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#213 [13:39] <Cartoonkid12> I have a problem with my copy of minecraft for windows phone 8.1. I downloaded the app days ago from the windows store and when I launch the app it gets stuck at the mojang screen and kicks me back to the menu. I could not find any answers relating to this problem. Any ideas?
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#216 [13:40] * Plumb [webchat@71-13-243-123.dhcp.ftbg.wi.charter.com] has joined #minecrafthelp
#217 [13:41] <mattym> Cartoonkid12, The Windows Phone 8.1 versions are listed as discontinued
#218 [13:41] <Plumb> anyone experienced an issue where you canoot log into minecraft on any device? andriod or xbox one? other can
#219 [13:42] <Cartoonkid12> So I can't launch the app anymore?
#220 [13:42] <mattym> Plumb, What happens when you try?
#221 [13:42] * Jake__ [~Jake@2602:306:cc16:8229:ac20:91c0:6dd8:5205] has quit. (Client Quit)
#222 [13:42] <Plumb> it logs into xboxlive account then crashes
#223 [13:42] <mattym> Cartoonkid12, No idea, all I know is that its been out of development on that version for some time.
#224 [13:42] <Cartoonkid12> When I launch the app several times, there's usually a 68% chance that it will launch.
#225 [13:43] <mattym> Plumb, Best to check on the forums then. We don't have much experience with troubleshooting crashes for either of those.
#226 [13:44] <Plumb> ok thansk anyway. mojang tell met to talk to xbox and vice versa
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#228 [13:50] * DogukanSN [webchat@176.227.114.122] has joined #minecrafthelp
#229 [13:50] <DogukanSN> account hacked
#230 [13:51] <DogukanSN> #minecrafthelp
#231 [13:51] <DogukanSN> #minecrafthelp account hacked
#232 [13:52] <DogukanSN> #minecrafthelp account hacke
#233 [13:52] <DogukanSN> #minecrafthelp account hacke
#234 [13:52] <DogukanSN> #minecrafthelp account hacke
#235 [13:52] <DogukanSN> #minecrafthelp account hacke
#236 [13:52] * Absol kicked DogukanSN from #minecrafthelp (Reason: ogukanSN :Stop spamming)
#237 [14:12] * xXLordCreeperXx [webchat@177.44.47.4] has joined #minecrafthelp
#238 [14:13] <xXLordCreeperXx> Ever I Open my world in minecraft, the FPS decrease to 0
#239 [14:13] <xXLordCreeperXx> the game crashes
#240 [14:13] <xXLordCreeperXx> anybody here speak portuguese?
#241 [14:13] <xXLordCreeperXx> anybody here speak portuguese?
#242 [14:15] * xXLordCreeperXx [webchat@177.44.47.4] has left #minecrafthelp
#243 [14:19] * chadwick [webchat@ip70-178-175-2.ks.ks.cox.net] has joined #minecrafthelp
#244 [14:20] <chadwick> I have a 'da_dk.lang' error. The minecraft start menu is unable to save download names 'da_dk.lang'
#245 [14:20] <chadwick> What should I do?
#246 [14:22] <chadwick> Is anyone there?
#247 [14:26] * Firekidyoshi61 [webchat@c-24-5-38-96.hsd1.ca.comcast.net] has joined #minecrafthelp
#248 [14:27] <Firekidyoshi61> I am not able to log into my account on my other computer, I tried on this one with the same password and everything
#249 [14:27] * Jogurtbecher007 [webchat@p5DC8B104.dip0.t-ipconnect.de] has joined #minecrafthelp
#250 [14:27] <Firekidyoshi61> hello/
#251 [14:28] <Firekidyoshi61> ?*
#252 [14:28] <Firekidyoshi61> ?
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#255 [14:37] * Luuk [webchat@92-111-11-133.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#256 [14:38] <Luuk> java don't working for optifine
#257 [14:38] <Luuk> can someone help me please
#258 [14:41] <Lord_Ralex> We do not help with mods
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#261 [15:09] * Ezector [webchat@fpc88586-newt36-2-0-cust17.19-3.static.cable.virginm.net] has joined #minecrafthelp
#262 [15:09] <Hello_Hello> Hello, basically whenever I try and join a certain minecraft server (it only happens on one) it replies to me with "io.netty.channel.AbstractChannel$AnnotatedConnectException: ConnectionRefused"
#263 [15:10] <Ezector> hey, getting java.lang.IllegalStateException: failed to create a child event loop error when connecting to a server. Can send a log file if needed, any ideas whats wrong? :X
#264 [15:10] <thgilfodrol> ??> Ezector launcher/log
#265 [15:10] <Absol> Ezector: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#266 [15:11] <thgilfodrol> Hello_Hello: sounds like it's an issue on the server's end
#267 [15:11] <thgilfodrol> ??> Hello_Hello mp/check
#268 [15:11] <Absol> Hello_Hello: You can use https://dinnerbone.com/minecraft/tools/status/ to check if a server is accessible from outside your network
#269 [15:11] <Hello_Hello> Ah ok, thank you
#270 [15:11] <thgilfodrol> Hello_Hello: check if that tool can see if the server is reachable
#271 [15:12] <Hello_Hello> nah, not reachable mate
#272 [15:12] <Hello_Hello> I think it goes under the category of "The server may currently be on fire and cannot return your call right now.", to be fair
#273 [15:12] <Hello_Hello> Anyways thanks for your help! :)
#274 [15:12] <thgilfodrol> Hello_Hello: yeah, you might have to contact the administrators of that server then
#275 [15:12] <thgilfodrol> Hello_Hello: no problem, good luck
#276 [15:15] * ThaProYGame12 [webchat@132.92.45.31.customer.cdi.no] has joined #minecrafthelp
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#280 [15:17] <N0tt> Hey I'm having trouble updating my minecraft, it says I cant download the en_gb,land
#281 [15:17] <ThaProYGame12> same!!!
#282 [15:17] <ThaProYGame12> Unable to save download. az_az.lang this is what mine is saying
#283 [15:17] <BananaCraze> hey um this has happened several times where when I click on play it says error unable to create temporary directory and then it says fatal error and then I have to log in again
#284 [15:18] <N0tt> Unable to save download. en_gb.lang Name: en_gb.lang URL: http://resources.download.minecraft.net/84/847db7b482553352123614e0aeecbccf1c5e72b5 Error details: Attempting to move successful download to C:/Users\havoc\Documents\Curse\Minecraft\Install\assets\objects\84/847db7b482553352123614e0aeecbccf1c5e72b5 The file or directory is corrupted and unreadable Filename on disk: a207-21b8-48f4-1775 Path: C:\Users\havoc\AppData\Local\
#285 [15:18] <ThaProYGame12> i just pressed the launch button 600 times and it worked now
#286 [15:18] <ThaProYGame12> Thanks
#287 [15:19] <ThaProYGame12> Good luck guys!
#288 [15:19] <Ezector> Here's the log, got a different error this time: java.lang.NullPointerException: group
#289 [15:19] <Ezector> https://paste.ubuntu.com/26466738/
#290 [15:19] <N0tt> Anyone know how to fix this?
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#292 [15:23] * YitanTribal [webchat@186.21.125.204] has joined #minecrafthelp
#293 [15:24] <YitanTribal> humm, hi? / hola?
#294 [15:25] <YitanTribal> someone its here?
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#297 [15:31] * PotatoCraftZ [webchat@188.215.116.74] has joined #minecrafthelp
#298 [15:31] <PotatoCraftZ> i have a problem on my account
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#300 [15:36] * e_l1997 [~quassel@2.69.156.160.mobile.tre.se] has joined #minecrafthelp
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#304 [15:40] * FARES_KSA_Knight [webchat@93.169.175.82] has joined #minecrafthelp
#305 [15:41] <FARES_KSA_Knight> I have problem on minecraft
#306 [15:41] * NaoTomori [webchat@90.171.78.226] has joined #minecrafthelp
#307 [15:41] <NaoTomori> hey
#308 [15:42] * FARES_KSA_Knight [webchat@93.169.175.82] has quit. (Client Quit)
#309 [15:42] * FARES_KSA_Knight [webchat@93.169.175.82] has joined #minecrafthelp
#310 [15:42] <FARES_KSA_Knight> I have problem on minecraft
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#313 [15:43] * sasco4422289 [webchat@bba111871.alshamil.net.ae] has quit. (Ping timeout: 180 seconds)
#314 [15:43] <FARES_KSA_Knight> I can't join in to minecraft
#315 [15:44] <FARES_KSA_Knight> hi
#316 [15:44] <FARES_KSA_Knight> ans
#317 [15:45] <FARES_KSA_Knight> anser
#318 [15:45] <FARES_KSA_Knight> please
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#325 [16:07] <Ezector> Can anyone help me with java.lang.IllegalStateException: failed to create a child event loop
#326 [16:08] <Ezector> Unable to make a singleplayer world or multiplayer server joining
#327 [16:09] * Ozymandias [webchat@81-178-246-176.dsl.pipex.com] has quit. (Client Quit)
#328 [16:19] <GreyVulpine> Ezector - Check your firewall
#329 [16:29] * weg [webchat@104-189-157-52.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#330 [16:32] * slimer [webchat@71-10-116-248.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#331 [16:34] <slimer> hello i went in to sign into my sons account for him and it says wrong username or password or whatever and i tried to reset the password but have not gotten any email and we have already bought this account a long time ago and i dont want to have to buy it again
#332 [16:34] <slimer> anyone know what i can do is there a phone number for support or something
#333 [16:35] <GreyVulpine> slimer - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#334 [16:35] <slimer> ok thank you i will try that
#335 [16:35] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has quit. (Quit: Leaving)
#336 [16:39] * liam83103 [webchat@c-73-156-148-89.hsd1.fl.comcast.net] has joined #minecrafthelp
#337 [16:40] <liam83103> Hello. Im a PS4 Minecraft player and accidentally deleted the game. Unfortunately I lost the Birthday Skin Pack's and im not sure how to recover. Can someone please help me figure out what to do?
#338 [16:40] * Batlyn [webchat@213.37.167.192.dyn.user.ono.com] has joined #minecrafthelp
#339 [16:40] <Batlyn> Hello.
#340 [16:40] <liam83103> Hello
#341 [16:41] <Batlyn> I have been sometime without play maincraft.
#342 [16:41] <Batlyn> The other day when y tried to start the game it didnt work
#343 [16:41] <Batlyn> i have re-intall it stwice
#344 [16:42] <Batlyn> but it still without work
#345 [16:42] <Anna> it didn't work how?
#346 [16:43] <Anna> did it say a message explaining what happened?
#347 [16:43] <Batlyn> When i click the icon a mien white screen apears and then the game go of.
#348 [16:44] * liam83103 [webchat@c-73-156-148-89.hsd1.fl.comcast.net] has quit. (Quit: Web client closed)
#349 [16:45] * liam83103 [webchat@c-73-156-148-89.hsd1.fl.comcast.net] has joined #minecrafthelp
#350 [16:45] <Batlyn> I can install minecraft jave edition and it works ok, but minecraft windows10 doesn,t
#351 [16:45] <liam83103> I deleted minecraft. When re-installing I noticed all my Birthday Skin Packs were gone. How can i get these back??
#352 [16:47] * Bryce [webchat@c-73-135-112-156.hsd1.md.comcast.net] has joined #minecrafthelp
#353 [16:49] <Bryce> I had a minecraft account awhile back and I'm having trouble getting into it. I'm not quite sure what email I used for it and not quite sure what password either. I have tried all the emails and passwords that I can possibly remember. So what do I do?
#354 [16:49] <Batlyn> HNo there is no message explaining what happed
#355 [16:50] <Bryce> wym?
#356 [16:52] * Da_Bomb2005 [webchat@ool-944c2b2f.dyn.optonline.net] has joined #minecrafthelp
#357 [16:53] <Anna> ??> Batlyn scold/pm
#358 [16:53] <Absol> Batlyn: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#359 [16:53] <Batlyn> ok sorry
#360 [16:53] <Anna> liam83103 and Batlyn: we usually only support java edition here
#361 [16:53] <Da_Bomb2005> when i try to join a server minecraft freezes and says "not responding....... help
#362 [16:54] <Anna> Da_Bomb2005: does ut crash?
#363 [16:54] <Da_Bomb2005> yes
#364 [16:54] <Anna> does it happen in singleplayer or other servers?
#365 [16:54] * ThePorkyPig27 [webchat@c-24-62-210-133.hsd1.nh.comcast.net] has joined #minecrafthelp
#366 [16:54] <Da_Bomb2005> it happens to both.... nothing works
#367 [16:55] <Da_Bomb2005> it has been like this for a month and its the only game i play so it really irritates me lol
#368 [16:55] <ThePorkyPig27> my mojang loading screen keeps sayingits not responding how do i fix that
#369 [16:56] * Bryce [webchat@c-73-135-112-156.hsd1.md.comcast.net] has quit. (Quit: Web client closed)
#370 [16:56] <Anna> ??> Da_Bomb2005 tools/hjt
#371 [16:56] <Absol> Da_Bomb2005: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#372 [16:56] <Absol> Da_Bomb2005: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#373 [16:56] <Anna> ThePorkyPig27: do that too please ^
#374 [16:56] <ThePorkyPig27> which link do i click? srry
#375 [16:56] <Da_Bomb2005> has thi happened to any of u?
#376 [16:57] <Anna> the sourceforge link
#377 [16:57] <Anna> it's to gather more information to figure out what caused your issue
#378 [16:57] <Anna> it's to gather more information to figure out what caused your issue
#379 [16:58] * Batlyn [webchat@213.37.167.192.dyn.user.ono.com] has left #minecrafthelp
#380 [16:59] <Da_Bomb2005> ok do u know how to send info through that link?
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#386 [17:02] * Buddy094 [webchat@50-26-203-237.abilcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#387 [17:03] <Anna> :/
#388 [17:03] <Buddy094> I paid for minecraft before 2013 and I have emails showing that some one was trying to see all accounts associated with my email
#389 [17:03] <Buddy094> in the email it shows my username and that i am a premium user
#390 [17:04] <Buddy094> but when trying to log on and migrate my account it says it doesnt exist
#391 [17:04] <Anna> what is your username?
#392 [17:04] <Buddy094> Buddy094
#393 [17:05] <Anna> it exists and is unmigrated
#394 [17:05] <Anna> where and how does it say it doesn't exist?
#395 [17:05] <Buddy094> when i have tried to update my password it updates
#396 [17:06] <Buddy094> but i still am unable to log into my old minecraft account
#397 [17:06] <Buddy094> so i went onto Mojang and registered a new account with the same mail
#398 [17:06] <Buddy094> email
#399 [17:06] <Anna> your old minecraft account is unmigrated
#400 [17:07] <Anna> so you would log in with username and password, not email and password
#401 [17:07] <Buddy094> where would i go to log in
#402 [17:07] <Anna> in minecraft
#403 [17:07] <Buddy094> like minecraft.net?
#404 [17:07] <Anna> however if you attempted to log in too many times you would've been locked out for an hour
#405 [17:07] <Anna> no, in the minecraft game launcher
#406 [17:08] <Anna> ?? login/throttle
#407 [17:08] <Absol> login/throttle: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#408 [17:08] <Absol> login/throttle: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#409 [17:08] <Anna> however, this is a community run support channel
#410 [17:08] <Anna> we can't help much with account issues
#411 [17:08] <Buddy094> i see that, so where can i download the game launcher? on minecraft.net it wont let me download the launcher without paying
#412 [17:08] <Anna> if you still have problems logging in or migrating after waiting an hour, send an email to mojang
#413 [17:09] <Anna> ?? win/download
#414 [17:10] <Buddy094> okay im gonna download it and check
#415 [17:10] <Buddy094> thank you for your help
#416 [17:13] * lilybloomss [webchat@184.88.6.185] has joined #minecrafthelp
#417 [17:14] <lilybloomss> okay. whenever i start playing on any world, server or singleplayer, it always crashes with something like "Java has stopped working" or something among those words. can anyone help? it's been broken for a long while and i can't seem to fix it.
#418 [17:17] * Buddy094 [webchat@50-26-203-237.abilcmtk01.res.dyn.suddenlink.net] has quit. (Ping timeout: 180 seconds)
#419 [17:19] <Anna> ??> liam83103 tools/hjt
#420 [17:19] <Absol> liam83103: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#421 [17:19] <Absol> liam83103: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#422 [17:20] * Luuk [webchat@92-111-11-133.cable.dynamic.v4.ziggo.nl] has quit. (Ping timeout: 180 seconds)
#423 [17:23] * UltimateBr0 [webchat@cpe-172-250-104-251.socal.res.rr.com] has joined #minecrafthelp
#424 [17:24] * valentino [webchat@190.236.37.243] has joined #minecrafthelp
#425 [17:24] <UltimateBr0> I cant access my email that goes to my minecraft account
#426 [17:26] * lilybloomss [webchat@184.88.6.185] has joined #minecrafthelp
#427 [17:27] <lilybloomss> sorry, i'm back
#428 [17:31] <Anna> do you have the hijackthis report?
#429 [17:35] * StarkBlazes [webchat@174-126-234-224.cpe.cableone.net] has joined #minecrafthelp
#430 [17:36] <StarkBlazes> Whenever I attempt to start Minecraft the game locks up right at the main menu. Does anyone else have the same problem as me or know a solution?
#431 [17:39] * Ezector [webchat@fpc88586-newt36-2-0-cust17.19-3.static.cable.virginm.net] has quit. (Quit: Web client closed)
#432 [17:40] <UltimateBr0> I cant access my email that goes to my minecraft account. Can someone help please
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#438 [17:47] <StarkBlazes> Whenever I attempt to launch minecraft, the game freezes at the main menu. It simply locks up. I cant click anything but the close button on the top right. Does anyone have a similar problem or know a solution?
#439 [17:48] <MrGristleStick> Would anyone know how i can opt out of the beta i was put into for 1.2.10.1 because now my realm is not an option i can only create a new realm or restore an older backup. Other users on the realm can load it fine and I cant and am the owner
#440 [17:48] * UltimateBr0 [webchat@cpe-172-250-104-251.socal.res.rr.com] has quit. (Quit: Web client closed)
#441 [17:49] * alla_chikigak [webchat@229-0-174-206.gci.net] has joined #minecrafthelp
#442 [17:50] <alla_chikigak> i can't log onto my acct even tho i changed my password but can't remember the answers to the security questions
#443 [17:51] <alla_chikigak> i can't remember the answers to my security questions. how do i change it?
#444 [17:54] * hyterphox [webchat@112.206.138.157] has joined #minecrafthelp
#445 [17:55] <hyterphox> i have an issue of my minecraft crashes saying an unexpected issue occured
#446 [17:55] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#447 [17:58] <hyterphox> i have an issue of my minecraft crashes saying an unexpected issue occured
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#449 [18:04] * TotallyNotCringey [webchat@cpe-184-56-199-111.neo.res.rr.com] has joined #minecrafthelp
#450 [18:04] <TotallyNotCringey> hello
#451 [18:05] <TotallyNotCringey> my minecraft runs at about 7 fps
#452 [18:05] <TotallyNotCringey> and i cant play with my friend
#453 [18:06] <TotallyNotCringey> and i did not pay to have a laggy game
#454 [18:06] <TotallyNotCringey> is tare any way to fix this?
#455 [18:06] <hyterphox> yeah me too i keep crashing when press multiplayer it crashes
#456 [18:08] <TotallyNotCringey> are you suposed to help me or are you trying to get help also?
#457 [18:12] * TotallyNotCringey [webchat@cpe-184-56-199-111.neo.res.rr.com] has quit. (Quit: Web client closed)
#458 [18:19] <StarkBlazes> Whenever I attempt to launch minecraft, the game freezes at the main menu. It simply locks up. I cant click anything but the close button on the top right. Does anyone have a similar problem or know a solution?\
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#462 [18:25] <FancyGolden> My MC keeps crashing whenever I try to start up the game!
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#471 [19:04] * Harlz [webchat@72.12.244.210] has joined #minecrafthelp
#472 [19:05] <Harlz> I was wondering if my buddy and I could play together, he is on an xbox and I am on a pc. If so could you please help me make it happen? I have never done multiplayer before. Thanks
#473 [19:08] <Harlz> I was wondering if my buddy and I could play together, he is on an xbox and I am on a pc. If so could you please help me make it happen? I have never done multiplayer before. Thanks
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#475 [19:10] * Kevinmagnes02_ [webchat@187.244.27.134] has joined #minecrafthelp
#476 [19:11] <Kevinmagnes02_> Llevo como 2 dias esperando a que se tramite mi pedido, puse mi codigo y no hace nada
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#479 [19:17] * KnowItAllKing [webchat@207.237.85.219] has joined #minecrafthelp
#480 [19:17] <KnowItAllKing> The version manifest was corrupt.
#481 [19:17] <KnowItAllKing> :(
#482 [19:17] <KnowItAllKing> How do I fix that error?
#483 [19:20] * KnowItAllKing [webchat@207.237.85.219] has quit. (Ping timeout: 180 seconds)
#484 [19:25] * catthegame [webchat@177.226.227.231] has joined #minecrafthelp
#485 [19:26] <catthegame> help me plss https://paste.ubuntu.com/
#486 [19:26] <catthegame> sorry xd https://paste.ubuntu.com/26467824/
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#492 [19:37] * hi [webchat@24.126.126.190] has joined #minecrafthelp
#493 [19:38] <plasma360> when i try to log onto minecraft.net it keeps sayimg connection to server failed. i also get an error that says username or password failed. ithis is happening on only one computer. i tried same thing with same username and password and works fine with other sons computer
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#496 [19:40] <CubeTheThird> plasma360, what anti-virus and firewall software do you have?
#497 [19:42] * yampi23 [webchat@host-181-39-55-130.telconet.net] has joined #minecrafthelp
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#499 [19:42] * STAN [webchat@ool-18badc66.dyn.optonline.net] has joined #minecrafthelp
#500 [19:43] <STAN> anyone there?
#501 [19:43] <STAN> HELOOOOOOOOOOOO
#502 [19:45] * MadCozBad [webchat@142.157.228.97] has joined #minecrafthelp
#503 [19:45] <MadCozBad> hi
#504 [19:45] <MadCozBad> anyone here ?
#505 [19:46] <MadCozBad> I need some help please !!!!!!!!!!!!!!
#506 [19:46] <CubeTheThird> STAN, what's up?
#507 [19:46] <CubeTheThird> MadCozBad, what's the problem?
#508 [19:47] <MadCozBad> I live in Canada and bought a prepaid master card to buy minecraft
#509 [19:47] * CubeTheThird kicked hi from #minecrafthelp (Reason: i :Get a proper username)
#510 [19:47] <MadCozBad> but when i enter my card informations it says its wrong
#511 [19:47] <MadCozBad> what should i do ?
#512 [19:47] <CubeTheThird> MadCozBad, as in, on minecraft.net?
#513 [19:47] <MadCozBad> yes
#514 [19:48] <CubeTheThird> MadCozBad, ah that would be the problem. Because it's an international purchase, you can't use a pre-paid credit card to buy it there. You do however have a couple other options
#515 [19:48] * STAN [webchat@ool-18badc66.dyn.optonline.net] has quit. (Ping timeout: 180 seconds)
#516 [19:48] <CubeTheThird> MadCozBad, first, you can (if I'm not mistaken) purchase a gift code for the game off of amazon.ca
#517 [19:49] <MadCozBad> well i called the prepaid card service and they said international payments are ok
#518 [19:49] <CubeTheThird> MadCozBad, else, you can buy a game card from a store like EBGames, Best Buy, WalMart
#519 [19:49] <MadCozBad> oh really !
#520 [19:49] <CubeTheThird> lemme see if I can find a link
#521 [19:50] <CubeTheThird> MadCozBad, hmm well it looks like it's currently unavailable online: https://www.amazon.ca/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG/ref=sr_1_2?ie=UTF8&qid=1517017791&sr=8-2&keywords=minecraft+pc
#522 [19:50] <CubeTheThird> MadCozBad, but the stores are still an option
#523 [19:51] <MadCozBad> ok
#524 [19:51] <MadCozBad> https://www.amazon.com/Mojang-Minecraft/dp/B00992CF6W/ref=pd_lpo_sbs_367_img_0?_encoding=UTF8&psc=1&refRID=AA888FD4SFK3YATVNX1T
#525 [19:51] <MadCozBad> does this link work ?
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#528 [19:52] <CubeTheThird> MadCozBad, hmm that appears to be the pocket edition. I can check for the PC/Java edition on amazon.com
#529 [19:52] <MadCozBad> ok thx
#530 [19:52] * MrGristleStick [webchat@67-5-199-90.ptld.qwest.net] has quit. (Quit: Web client closed)
#531 [19:52] <MadCozBad> because i really cannot go to a shop now
#532 [19:52] * Brady [webchat@137.118.186.104] has joined #minecrafthelp
#533 [19:52] <CubeTheThird> MadCozBad, that is, I'm assuming that's the edition you want
#534 [19:52] <Brady> Any staff members online who can help with a migrating issue
#535 [19:53] <CubeTheThird> Brady, what's the issue?
#536 [19:53] <MadCozBad> CubeTheThird I didn't get any link for amazon.com
#537 [19:53] <CubeTheThird> MadCozBad, ya I checked and its also unavailable there
#538 [19:53] <Brady> Someone is giving me a minecraft account and when I try to migrate it... Its saying that its incorrent, but I can login to the launcher and I can see that the username is correct
#539 [19:54] <Brady> it says Incorrect Username/Password
#540 [19:54] <CubeTheThird> Brady, well.. technically you wouldn't own the account. Transferring/reselling accounts violates the EULA/TOS
#541 [19:54] <Brady> Its a close friend thats giving me the email and everything
#542 [19:54] <Brady> so its technically mine now...
#543 [19:54] <CubeTheThird> Brady, doesn't matter. Legally, they are the owner
#544 [19:55] <Brady> Theyve tried to migrate it too...
#545 [19:55] <Brady> Can u assist them in any way?
#546 [19:55] <CubeTheThird> Brady, your friend could email mojang about migrating it, but again, the account will not legally belong to you because
#547 [19:55] <CubeTheThird> you didn't purchase it
#548 [19:55] <Brady> Okay then lets just say that Im using it for awhile but it still belongs to him
#549 [19:56] <CubeTheThird> Brady, either way, your friend will have to contact mojang
#550 [19:56] <CubeTheThird> ??> Brady mojang/email
#551 [19:56] <Absol> Brady: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#552 [19:56] <Absol> Brady: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#553 [19:57] <Brady> Well alright
#554 [19:57] <Brady> Thx anyway
#555 [19:58] * FancyGolden [webchat@ctgypq1301w-lp130-01-74-12-223-39.dsl.bell.ca] has quit. (Ping timeout: 180 seconds)
#556 [19:59] <MadCozBad> hey
#557 [20:00] <MadCozBad> is this ok ? : https://www.steamcarddelivery.com/buy-minecraft
#558 [20:00] <MadCozBad> or this: https://www.thecardcloset.com/minecraft-gift-cards
#559 [20:00] <CubeTheThird> MadCozBad, uh probably not
#560 [20:00] * Falidow [webchat@138.204.124.248] has joined #minecrafthelp
#561 [20:00] <CubeTheThird> MadCozBad, there are no authorized resellers of gift-cards/accounts other than through the minecraft website or amazon
#562 [20:00] <MadCozBad> could it be available in other sites like amazon ?
#563 [20:01] <CubeTheThird> MadCozBad, actually... do you have paypal?
#564 [20:01] <MadCozBad> no
#565 [20:01] <Falidow> Hello
#566 [20:01] <MadCozBad> basically i would prefer to use my prepaid card
#567 [20:01] <MadCozBad> why?
#568 [20:01] <CubeTheThird> MadCozBad, hmm well I've heard of people using paypal to use the pre-paid card through it. I've never done it personally though
#569 [20:01] <CubeTheThird> hello Falidow
#570 [20:03] <Falidow> help curse.ogg
#571 [20:03] <Falidow> ;-;
#572 [20:03] * Ayden [webchat@c-24-3-237-236.hsd1.pa.comcast.net] has joined #minecrafthelp
#573 [20:03] <CubeTheThird> ??> Falidow av/bytefence
#574 [20:03] <Absol> Falidow: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#575 [20:03] <Ayden> Can You Change My Name Back To What It Was Before It Was Hacked Please?
#576 [20:03] <Falidow> 18/5000 curse.ogg appeared
#577 [20:04] <CubeTheThird> Ayden, you'll have to contact Mojang for assistance with that
#578 [20:04] <CubeTheThird> ??> Ayden mojang/email
#579 [20:04] <Absol> Ayden: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#580 [20:04] <Absol> Ayden: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#583 [20:04] <MadCozBad> I found that it says "best buy" on mojang for where to buy the game
#584 [20:04] <CubeTheThird> hmm I wonder if you can get that online
#585 [20:04] <MadCozBad> so this should be good no ? : https://www.bestbuy.com/site/minecraft-java-edition/6575533.p?skuId=6575533
#586 [20:05] <Falidow> but I'm on my dad's pc, and I can not delete anything :(
#587 [20:05] <CubeTheThird> MadCozBad, hmm yes that might work
#588 [20:05] <MadCozBad> ok thx
#589 [20:08] <MadCozBad> i am looking for an email delivery tho
#590 [20:09] <MadCozBad> and best buy only delivers in USA apparently
#591 [20:09] <CubeTheThird> MadCozBad, ahh.. ya I see that's to have the card sent to you
#592 [20:09] <MadCozBad> https://www.itunescarddelivery.com/minecraft/26-95-minecraft-pc-and-mac-software-card-email-delivery
#593 [20:09] <MadCozBad> found this
#594 [20:10] * Falidow [webchat@138.204.124.248] has quit. (Ping timeout: 180 seconds)
#595 [20:10] <CubeTheThird> MadCozBad, you can use other sites at your own risk, since they aren't official resellers
#596 [20:10] <CubeTheThird> MadCozBad, I've seen a lot of people get ripped off with scams
#597 [20:10] <MadCozBad> ok
#598 [20:10] <MadCozBad> are you part of the mojang staff
#599 [20:10] <MadCozBad> ?
#600 [20:11] <CubeTheThird> MadCozBad, I am not. This chatroom is run by community volunteers
#601 [20:11] <MadCozBad> oh yeah right sorry
#602 [20:11] <MadCozBad> i still don't get why my card isn't working on minecraft.net
#603 [20:12] <CubeTheThird> MadCozBad, it's because its an international purchase. I know the company may say otherwise, but I've never seen a pre-paid credit card purchase go through on it
#604 [20:12] <MadCozBad> I entered it wrong many times. Is it possible that they blocked the buy for few minutes ?
#605 [20:12] <CubeTheThird> MadCozBad, possible I suppose. Perhaps try on a different device
#606 [20:12] <MadCozBad> oh ok I trust you
#607 [20:13] <MadCozBad> are the amazon buy email or delivery ?
#608 [20:13] <CubeTheThird> MadCozBad, those are by email as far as I'm aware, though it doesn't appear to be available on the link
#609 [20:14] <MadCozBad> ok thanks
#610 [20:14] * slimer [webchat@71-10-116-248.dhcp.stpt.wi.charter.com] has quit. (Quit: Web client closed)
#611 [20:17] <MadCozBad> see you
#612 [20:17] * MadCozBad [webchat@142.157.228.97] has quit. (Quit: Web client closed)
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#615 [20:25] <MadCozBad> hi I am back
#616 [20:25] <CubeTheThird> welcome back
#617 [20:25] <MadCozBad> I came up with an idea
#618 [20:25] <CubeTheThird> oh?
#619 [20:25] <MadCozBad> is it possible to create a paypal account with a prepaid credit card ?
#620 [20:26] <CubeTheThird> MadCozBad, I believe so
#621 [20:26] <MadCozBad> so I could create one and then pay minecraft by paypal right ?
#622 [20:26] <CubeTheThird> MadCozBad, I think so
#623 [20:27] <CubeTheThird> MadCozBad, lemme check real quick actually
#624 [20:27] <CubeTheThird> MadCozBad, hmm. Apparently paypal offers a "Use pre-paid gift card" option at checkout when choosing it, which doesn't require an account
#625 [20:28] <MadCozBad> sorry ?
#626 [20:28] <MadCozBad> can you explain it ?
#627 [20:29] <CubeTheThird> MadCozBad, like, when choosing the payment option, if you select paypal, it's supposed to let you choose "Use pre-paid gift card" without requiring an account
#628 [20:30] <MadCozBad> on minecraft.net ?
#629 [20:30] <CubeTheThird> MadCozBad, ya
#630 [20:31] <MadCozBad> when i click paypal the pre-paid gift card doesnt show up
#631 [20:31] <CubeTheThird> hmm I wonder if they removed it
#632 [20:31] <MadCozBad> i gess
#633 [20:32] <MadCozBad> and i think it si only for paypal gift cards
#634 [20:32] <CubeTheThird> MadCozBad, nah it's credit cards
#635 [20:32] <CubeTheThird> https://www.paypal.com/us/webapps/mpp/template-management/prepaid-gift-cards
#636 [20:32] <MadCozBad> do you know how to add funds to a paypal account with a prepaid card
#637 [20:32] <CubeTheThird> MadCozBad, see that article
#638 [20:33] <MadCozBad> i can see that
#639 [20:34] <MadCozBad> but i think i should put it on the credit card payments
#640 [20:34] <MadCozBad> You may also get an error message if your prepaid card was not issued in the U.S. or if you are trying to buy from an international merchant.
#641 [20:35] <CubeTheThird> ah...
#642 [20:35] * Brady [webchat@137.118.186.104] has quit. (Quit: Web client closed)
#643 [20:36] <MadCozBad> i guess I might just wait for amazon buy ...
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#645 [20:43] * lionlips [webchat@115.75.254.65] has joined #minecrafthelp
#646 [20:44] <lionlips> how to log into a server?
#647 [20:44] <CubeTheThird> lionlips, on what edition of the game?
#648 [20:44] <lionlips> 1.11.2
#649 [20:44] <lionlips> pc version
#650 [20:44] <CubeTheThird> lionlips, you would add one to the list of servers in the multiplayer menu. Do you have a server in mind?
#651 [20:45] <lionlips> i do have a server in mind, but when i try to join that servr, the Javascript won't let me
#652 [20:45] <CubeTheThird> lionlips, what does it tell you exactly?
#653 [20:47] * Ruma947 [webchat@c-73-57-160-62.hsd1.fl.comcast.net] has joined #minecrafthelp
#654 [20:48] <Ruma947> my minecraft won't open up it says there is an error with java
#655 [20:48] <CubeTheThird> Ruma947, what's the error message?
#656 [20:48] <Ruma947> "unable to locate the java runtime"
#657 [20:48] <CubeTheThird> Ruma947, are you using the official launcher from minecraft.net ?
#658 [20:49] <Ruma947> yes
#659 [20:50] <CubeTheThird> Ruma947, ok. Can you open the launcher profile settings?
#660 [20:50] <Ruma947> okay i did it
#661 [20:50] <lionlips> Internal Exception: io.netty.handler.codec.DecoderException: com.google,JsonSyntaxException: com.google.gson.stream.MalformedJsonException: Expected ":" at line 1 collum 12
#662 [20:50] <CubeTheThird> Ruma947, enable the advanced settings, then click on the profile
#663 [20:50] <CubeTheThird> lionlips, what's the server address you entered?
#664 [20:50] <lionlips> that is what it said when i try to log into a serevr
#665 [20:51] <lionlips> dangxap.ga, a Minecraft serevr in Vietnam
#666 [20:51] <Ruma947> i don't see the profile part
#667 [20:51] <CubeTheThird> Ruma947, there should be a list of versions to choose from
#668 [20:52] <CubeTheThird> Ruma947, specifically, in the launch options menu
#669 [20:52] <Ruma947> yes
#670 [20:52] <CubeTheThird> Ruma947, ya there you should see a list of versions. Click on the one you're trying to use
#671 [20:52] <Ruma947> okay i did
#672 [20:53] <CubeTheThird> lionlips, hmm I can't seem to ping that server. Are you sure the name is valid?
#673 [20:53] <lionlips> sorry, it is dangcap.ga
#674 [20:53] <CubeTheThird> Ruma947, there, uncheck the Java Executable slider
#675 [20:54] <Ruma947> ??
#676 [20:55] <CubeTheThird> Ruma947, did you enable the Advanced Settings like I asked?
#677 [20:55] <Ruma947> yes
#678 [20:55] <lionlips> the server ip is dangcap.ga, can you help me?
#679 [20:55] <CubeTheThird> Ruma947, but you don't see the Java Executable one
#680 [20:55] <CubeTheThird> lionlips, and that's exactly as you have it written?
#681 [20:55] <Ruma947> yes but to you want me to turn it on or off
#682 [20:55] <CubeTheThird> Ruma947, turn it off
#683 [20:56] <Ruma947> it is off
#684 [20:56] <lionlips> yes
#685 [20:56] <CubeTheThird> Ruma947, ah.. then the issue might be elsewhere. Are you able to open C:/Program Files (x86)/Minecraft ?
#686 [20:56] * jay [webchat@pool-173-72-34-33.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#687 [20:56] <CubeTheThird> lionlips, perhaps the server is running a newer version of the game?
#688 [20:56] <Ruma947> ?
#689 [20:56] <Andrio> It's not
#690 [20:56] <lionlips> no, it is running on 1.11.2
#691 [20:57] <Andrio> unless they're lying in the MotD.
#692 [20:57] <lionlips> lemme try 1.12
#693 [20:57] <jay> uh hi? i've never used this before, but i was trying to download minecraft and it came up with the error Failed to download file. realms-1.10.18.jar and i don't know what to do lol.
#694 [20:58] <Andrio> ??> lionlips win/.minecraft
#695 [20:58] <Absol> lionlips: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#696 [20:58] <Andrio> lionlips, delete usercache.json and then try again
#697 [20:58] <CubeTheThird> Ruma947, can you open a folder, go to This PC -> C drive?
#698 [20:58] <lionlips> ok
#699 [20:58] <CubeTheThird> jay, what anti-virus and firewall software do you have?
#700 [20:59] <Ruma947> a new folder?
#701 [20:59] <jay> i'm actually not completely sure, none i believe? is there some way i could check? i know i don't have bytefence because i already checked.
#702 [20:59] <CubeTheThird> Ruma947, no. Just open up the folder view (like, press the windows (flag) key + e)
#703 [20:59] <CubeTheThird> ??> jay tools/hjt
#704 [20:59] <Absol> jay: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#705 [21:00] <Absol> jay: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#706 [21:01] <Ruma947> i have a mac
#707 [21:02] <CubeTheThird> oh... that changes things then...
#708 [21:02] <Ruma947> lol
#709 [21:02] <CubeTheThird> Ruma947, ok, can you tell me what's in the box for the Java Executable then?
#710 [21:03] <Ruma947> ./runtime/jre-x64/1.8.0_74/bin/java this?
#711 [21:03] <jay> it told me that i'd have to change something about the hosts and closed out, and it won't let me go back into the app because it says it's already running.
#712 [21:03] <CubeTheThird> Ruma947, hmm ya.. that looks right too
#713 [21:04] <CubeTheThird> jay, the hosts message is normal. It should bring up a window after that
#714 [21:04] <Ruma947> so...
#715 [21:04] <CubeTheThird> Ruma947, are you able to open that folder?
#716 [21:04] <Ruma947> yes
#717 [21:05] <CubeTheThird> Ruma947, so you see the runtime folder?
#718 [21:05] <Ruma947> yes
#719 [21:05] <CubeTheThird> Ruma947, ok. Close the game launcher, and delete the runtime folder. After that, re-open the folder and try again
#720 [21:07] <Ruma947> nope
#721 [21:07] <CubeTheThird> Ruma947, it gives you the same message?
#722 [21:07] <Ruma947> yes
#723 [21:07] <Ruma947> should i redownload minecraft
#724 [21:07] <CubeTheThird> Ruma947, can you confirm that runtime/jre-x64/1.8.0_74/bin/java exists?
#725 [21:08] <Ruma947> yes
#726 [21:08] <CubeTheThird> that's weird...
#727 [21:08] <CubeTheThird> Ruma947, ya maybe delete the whole installer (uninstall it) and re-download
#728 [21:08] <Ruma947> ./runtime/jre-x64/bin/java not the 1.8.074
#729 [21:09] <CubeTheThird> oh really?
#730 [21:09] <Ruma947> yea
#731 [21:09] <CubeTheThird> Ruma947, can you edit the Java Executable to match it?
#732 [21:09] <Ruma947> okayv
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#734 [21:10] <Ruma947> okay i did it
#735 [21:10] <CubeTheThird> Ruma947, alright, try playing again
#736 [21:10] <Ruma947> nope doesnt work
#737 [21:11] <Ruma947> im just going to redownload
#738 [21:11] <jay> i'm very sorry, i had to leave. https://paste.ubuntu.com/26468207/ here's the link.
#739 [21:11] <CubeTheThird> jay, ok one moment
#740 [21:12] <CubeTheThird> jay, hmm I'm not seeing anything overly odd, except for a couple mcafee things which you could probably remove
#741 [21:12] <CubeTheThird> jay, I may as well recommend doing a malware scan
#742 [21:12] <CubeTheThird> ??> jay av/adwcleaner
#743 [21:12] <Absol> jay: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#744 [21:12] <Absol> jay: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#745 [21:12] * Robbie [webchat@ip70-170-112-156.lv.lv.cox.net] has joined #minecrafthelp
#746 [21:13] <Robbie> i cant get n minecraft because it says it cant connect to the server
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#748 [21:14] <jay> ok, i'll be back in a jiffy!
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#750 [21:15] <Robbie> i cant get on minecarft it says it cant connect to server
#751 [21:15] <CubeTheThird> Robbie, what anti-virus and firewall software do you have?
#752 [21:16] <Robbie> Malwarevytes
#753 [21:16] <Robbie> malwarebytes sorry
#754 [21:16] <CubeTheThird> ??> Robbie tools/hjt
#755 [21:16] * Minecraftboy [webchat@pool-100-36-138-28.washdc.fios.verizon.net] has joined #minecrafthelp
#756 [21:16] <Absol> Robbie: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#757 [21:16] <Absol> Robbie: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#760 [21:18] <Robbie> it didnt work
#761 [21:18] <Ruma947> CubeTheThird it worked when i redownloaded it thank you
#762 [21:18] <CubeTheThird> ah good!
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#765 [21:20] <jay> alright i'm back!
#766 [21:21] <CubeTheThird> jay, cool cool. any luck?
#767 [21:21] <jay> i haven't tried the minecraft yet, my computer just turned on. crossing my fingers.
#768 [21:21] * CubeTheThird crosses fingers
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#769 [21:23] <jay> it worked! thank you guys so much!
#770 [21:23] <CubeTheThird> jay, awesome! have fun!
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#774 [21:55] <lionlips> i still have that problem, but it is diffrient now
#775 [21:57] * Kentaloupe [webchat@162-196-80-245.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#776 [21:57] <Kentaloupe> I am unable to find my old username needed for migrating.
#777 [21:57] <Andrio> lionlips, what happened this time?
#778 [21:58] <Kentaloupe> It requires a username to migrate, but I don't remember it.
#779 [21:59] <Andrio> ??> Kentaloupe account/send-email
#780 [21:59] <Absol> Kentaloupe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#781 [21:59] <Absol> Kentaloupe: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#785 [22:35] <_djesse_> I am trying to login mc but it keeps saying invalid name and password I have signed before but for the past week it keeps logging me out and not letting me sign back in I put in the same email and password as I do every time
#786 [22:38] <GreyVulpine> _djesse_ - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#788 [22:40] <_djesse_> okay I will give it a shot but has anyone else had the same problem
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#790 [23:25] * Bloodyman643 [webchat@47.151.34.43] has joined #minecrafthelp
#791 [23:26] <Bloodyman643> why does my minecraft crash when i try join a singleplayer or multiplayer game?
#792 [23:27] <GreyVulpine> Well, what does the crash say?
#793 [23:27] <Bloodyman643> it just says java is not responding
#794 [23:35] <Bloodyman643> it also says "An unexpected issue occurred and the game crashed. We're sorry for the inconvenience."
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