#1 [00:06] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has joined #minecrafthelp
#2 [00:29] * CoolJ [webchat@99-21-9-225.lightspeed.crmlin.sbcglobal.net] has joined #minecrafthelp
#3 [00:29] <CoolJ> I forgot both my email and password to my minecraft account, my minecraft username was _CoolJ13_
#4 [00:45] <GreyVulpine> Try requesting a password reset on all your email addresses using https://account.mojang.com/password
#5 [00:47] * Jax [webchat@CPE64777d6257e3-CM64777d6257e0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#6 [00:48] <Jax> hi
#7 [00:48] <Jax> Problem: minecraft failed to login invalid session -- Restarted whole PC still happens. I have a legal account
#8 [00:49] <GreyVulpine> Log out of the launcher and back in
#9 [00:49] <Jax> Restarted my pc
#10 [00:49] <GreyVulpine> Use the "Log Out" function in the launcher and log back in
#11 [00:49] <Jax> Ok trying.
#12 [00:50] * zPromask [webchat@bb220-255-118-61.singnet.com.sg] has joined #minecrafthelp
#13 [00:51] <zPromask> i cant login
#14 [00:52] <Jax> @Grey same thing, minecraft failed to login invalid session
#15 [00:52] <GreyVulpine> You using the official launcher?
#16 [00:52] <zPromask> yeah
#17 [00:53] <GreyVulpine> That was directed at Jax
#18 [00:53] <Jax> @Grey, Yes
#19 [00:53] <GreyVulpine> So, are you using the Log out function in the upper right of the launcher?
#20 [00:53] <Jax> yes
#21 [00:53] <GreyVulpine> And it directed you to log back in.
#22 [00:54] * zPromask [webchat@bb220-255-118-61.singnet.com.sg] has quit. (Client Quit)
#23 [00:54] <Jax> Yes
#24 [00:55] <GreyVulpine> Try reinstalling minecraft then, remove everything in the .minecraft folder except for your saves and relaunch
#25 [00:56] <Jax> Already did :(
#26 [00:56] * rcmaehl [~null@2607:fcc8:bf1b:7700:7180:57a3:e312:e62b] has quit. (Ping timeout: 186 seconds)
#27 [00:56] <GreyVulpine> Then something on your computer is blocking minecraft from communicating correctly
#28 [00:57] * DarthJames [webchat@CPE64777d6257e3-CM64777d6257e0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#29 [00:57] <Jax> What can that be? Is there a link I can read about this? Like router ports?
#30 [00:57] <GreyVulpine> Check your security software, check any network monitoring software or firewall
#31 [00:58] <DarthJames> Hiya! I'm trying to fix a modded version of MC. I have a server hosted through MCPRO and my friends can access the server no problem. I have done three fresh installs of minecraft through the FTB launcher, ensured versions are correct, and I always get "Invalid Session"
#32 [00:59] <GreyVulpine> We don't support third-party launchers here
#33 [00:59] <DarthJames> Ok cool thanks :) any recommendations where I could try?
#34 [00:59] <GreyVulpine> Try FTB's website/forums
#35 [00:59] <Jax> I checked the MC status servers. Says there is no trouble. Yet he is having too
#36 [00:59] <GreyVulpine> Jax, you and DarthJames are the same person.
#37 [01:00] <Jax> well donkey backside\
#38 [01:00] <DarthJames> Not quite.
#39 [01:00] <DarthJames> But, we are in cohoots to get this fixed!
#40 [01:00] <GreyVulpine> Uh-huh, same house then
#41 [01:01] <Jax> @Grey thank you for your time regardless.
#42 [01:01] <GreyVulpine> both on at the same time, using the same IP
#43 [01:02] * Jax [webchat@CPE64777d6257e3-CM64777d6257e0.cpe.net.cable.rogers.com] has quit. (Quit: Web client closed)
#44 [01:06] * CoolJ [webchat@99-21-9-225.lightspeed.crmlin.sbcglobal.net] has quit. (Quit: Web client closed)
#45 [01:49] * chimpchampbboy [webchat@120.149.119.193] has joined #minecrafthelp
#46 [01:50] <chimpchampbboy> why does when i try to log into minecraft it says that there has been a connection error or this application has been blocked?
#47 [01:52] <GreyVulpine> Then some program on your computer is blocking minecraft from working
#48 [02:06] * lionlips [webchat@115.75.254.65] has joined #minecrafthelp
#49 [02:07] <lionlips> i get this weird disconnect screen when i try to join a server
#50 [02:10] <lionlips> it is Internal Exception: io.netty.handler.codec.DecoderException: Badly compressed packet-size of 2572706 is larger than protocol maximum of 2097152
#51 [02:10] <lionlips> how can i fix it
#52 [02:18] * chimpchampbboy [webchat@120.149.119.193] has quit. (Ping timeout: 180 seconds)
#53 [02:20] * aatu [webchat@mobile-access-bceea9-21.dhcp.inet.fi] has joined #minecrafthelp
#54 [02:22] <lionlips> hello, anyone there
#55 [02:22] <lionlips> i need help
#56 [02:22] <lionlips> i see this when i try to join a server Internal Exception: io.netty.handler.codec.DecoderException: Badly compressed packet-size of 2572706 is larger than protocol maximum of 2097152
#57 [02:24] <Andrio> lionlips, do you use mods?
#58 [02:24] * aatu [webchat@mobile-access-bceea9-21.dhcp.inet.fi] has quit. (Ping timeout: 180 seconds)
#59 [02:29] * oreo [webchat@static24-89-82-165.r.rev.accesscomm.ca] has joined #minecrafthelp
#60 [02:29] <oreo> i need help
#61 [02:29] <oreo> my minecraft keeps saying unable to save download and it wont let me play it
#62 [02:30] * retsmijone [webchat@cpe-76-95-35-135.socal.res.rr.com] has joined #minecrafthelp
#63 [02:30] <oreo> anyone able to help ??
#64 [02:30] <Andrio> oreo, does it give any more detais?
#65 [02:30] <Andrio> details*
#66 [02:31] <oreo> ill copy and paste what it says word by word
#67 [02:31] <oreo> Unable to save download. text2speech-1.10.3-natives-windows.jar
#68 [02:31] <oreo> thats what it said.
#69 [02:31] <Andrio> ??> oreo tools/HJT
#70 [02:31] <Absol> oreo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#71 [02:31] <Absol> oreo: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#72 [02:31] <oreo> mk
#73 [02:42] <oreo> https://paste.ubuntu.com/26469202/
#74 [02:42] <oreo> did i do it right?
#75 [02:42] <Andrio> That's not the complete report, I'm afraid.
#76 [02:42] <Andrio> Also you have ByteFence there
#77 [02:42] <Andrio> ??> oreo AV/ByteFence
#78 [02:42] <Absol> oreo: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#79 [02:43] <oreo> weird when i was looking for it before i couldn't find it anywhere
#80 [02:44] <oreo> thanks srry if i wasted ur time!
#81 [02:45] <Andrio> No problem.
#82 [02:47] <oreo> wait, i followed the instructions but when i searched for byte fence i still couldn't find it?
#83 [02:49] <Andrio> hm
#84 [02:49] <oreo> its weird.
#85 [02:51] <oreo> have any idea on what to do?
#86 [02:51] <Andrio> Is it running?
#87 [02:52] <oreo> i have no clue, is there a way to check?
#88 [02:52] <Andrio> The HijackThis report should show whether it is.
#89 [02:53] <oreo> ok
#90 [02:58] * Snowman [webchat@175.142.215.142] has joined #minecrafthelp
#91 [02:58] <Snowman> minecraft keep game crash
#92 [02:58] * Snowman is now known as Guest51500
#93 [02:59] <Guest51500> my game keep crashing
#94 [03:01] <oreo> okay, i dont believe it is running.
#95 [03:01] <oreo> okay, i dont believe it is running.
#96 [03:02] * Guest51500 [webchat@175.142.215.142] has left #minecrafthelp
#97 [03:04] <oreo> hello?
#98 [03:05] * oreo [webchat@static24-89-82-165.r.rev.accesscomm.ca] has quit. (Quit: Web client closed)
#99 [03:14] * unknown [webchat@static24-89-82-165.r.rev.accesscomm.ca] has joined #minecrafthelp
#100 [03:14] <unknown> i have a quick question
#101 [03:15] <unknown> could avast be another problem?
#102 [03:15] <unknown> or is it just byte fence?
#103 [03:16] <unknown> someone help???
#104 [03:17] <unknown> anyone at all?
#105 [03:51] <lionlips> no
#106 [03:52] <lionlips> i don't use mods
#107 [03:55] <lionlips> hello, anybody there?
#108 [04:09] * YT_AB [webchat@185.128.38.4] has joined #minecrafthelp
#109 [04:10] <lionlips> i need help
#110 [04:10] <lionlips> this apear on my screen when i try to join a server
#111 [04:10] <lionlips> Internal Exception: io.netty.handler.codec.DecoderException: Badly compressed packet-size of 2572706 is larger than protocol maximum of 2097152
#112 [04:10] * Ashers [webchat@77.126.111.183] has joined #minecrafthelp
#113 [04:12] * YT_AB [webchat@185.128.38.4] has quit. (Client Quit)
#114 [04:12] <Ashers> I cannot launch 1.12.2 from the minecraft launcher. I receive "The game directory is invalid or inaccessible." error.
#115 [04:19] <lionlips> i need help, this apear on my screen when i try to join a server
#116 [04:19] <lionlips> Internal Exception: io.netty.handler.codec.DecoderException: Badly compressed packet-size of 2572706 is larger than protocol maximum of 2097152
#117 [04:26] <Andrio> lionlips, does it happen with other servers?
#118 [04:27] <Andrio> Ashers, go to the launch options page, select whichever profile you're using, and check the game directory
#119 [04:28] <lionlips> yes
#120 [04:28] <lionlips> every servers
#121 [04:29] <Andrio> ??> lionlips tools/HJT
#122 [04:29] <Absol> lionlips: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#123 [04:29] <Absol> lionlips: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#124 [04:31] <lionlips> https://paste.ubuntu.com/26469523/
#125 [04:31] <lionlips> that is da link
#126 [04:35] <lionlips> what can i do
#127 [04:36] <Andrio> Well, I don't see anything wrong there.
#128 [04:37] <Andrio> actually, do you have Cốc Cốc installed?
#129 [04:37] <lionlips> that is weird, because i still can't join any servers, except for Team Extreme
#130 [04:38] <lionlips> yes, why
#131 [04:39] <Andrio> There's stuff in C:\Users\Administrator that shouldn't be
#132 [04:39] <Andrio> might be worth running a malware check.
#133 [04:39] <lionlips> ok, do you have a lnk for it???
#134 [04:39] <Andrio> ??> lionlips AV/MalwareBytes
#135 [04:39] <Absol> lionlips: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#136 [04:39] <Absol> lionlips: Download it here: http://www.malwarebytes.org/
#137 [04:44] <Ashers> <Andrio> Thanks Andrio works! Forgot to change appdata directory folder (c->d).
#138 [04:44] <Andrio> ah
#139 [04:46] <lionlips> i am scanning
#140 [04:49] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#141 [04:50] <lionlips> i have finished scanning, whan can i do now???
#142 [04:51] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Client Quit)
#143 [04:51] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#144 [04:52] <Andrio> Did it find anything?
#145 [04:53] <lionlips> there are 20 threads, 11 are malwares
#146 [04:53] <lionlips> what can i do
#147 [04:53] <Andrio> mm
#148 [04:54] * weg [webchat@104-189-157-52.lightspeed.rcsntx.sbcglobal.net] has quit. (Ping timeout: 180 seconds)
#149 [04:55] <Andrio> Perhaps restart the computer and see whether the problem still occurs.
#150 [04:55] * odden [webchat@ip-104-195-46-46.dialup.ice.net] has joined #minecrafthelp
#151 [04:55] <lionlips> it still occurs, i have tried for 10 times
#152 [04:55] <lionlips> really
#153 [04:56] <odden> helo i have this message here Error details: Systemet finner ikke angitt bane Filename on disk: c89f-c660-0562-daa6 Exists: file Path: Unable to save download. ar_sa.lang Name:/Users\Gamer\AppData\Roaming\.minecraft\Users\Gamer\AppData\Roaming\.minecraft\resources.download.minecraft.net\97\972a063c50918716a37ecb7ec08108f5f56b4976 Error details: Attempting to move successful download to C:/Users\Gamer\AppData\Roaming\.minecraft\assets\o
#154 [04:56] <odden> i need help
#155 [04:58] <lionlips> me too
#156 [05:01] * lionlips_ [webchat@115.75.254.65] has joined #minecrafthelp
#157 [05:01] <lionlips_> i am back
#158 [05:01] * lionlips [webchat@115.75.254.65] has quit. (Ping timeout: 180 seconds)
#159 [05:01] <lionlips_> hello
#160 [05:03] * KingPeter249 [webchat@p4FC5E552.dip0.t-ipconnect.de] has joined #minecrafthelp
#161 [05:05] * KingPeter249 [webchat@p4FC5E552.dip0.t-ipconnect.de] has quit. (Client Quit)
#162 [05:10] <lionlips_> i still need help, now this apear
#163 [05:12] <lionlips_> Internal Exception: io.netty.handler.codec.DecoderException: Java.util.zip.DataFormatException: incorect header check
#164 [05:14] <lionlips_> can anyone help
#165 [05:21] <lionlips_> anyone there
#166 [05:23] * girlinso [webchat@112.162.100.62] has joined #minecrafthelp
#167 [05:23] <girlinso> 오타쿠들아
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#169 [05:25] * Maxiii [webchat@dslb-188-100-005-249.188.100.pools.vodafone-ip.de] has joined #minecrafthelp
#170 [05:26] <Maxiii> I can not log in to the Minecraft Launcher
#171 [05:52] * GreyVulpine [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
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#174 [06:07] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#175 [06:08] * baran [webchat@86.86.147.243] has joined #minecrafthelp
#176 [06:08] <baran> hello
#177 [06:08] <baran> i need help
#178 [06:09] <baran> mi account gothacked
#179 [06:09] <GreyVulpine> baran - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#180 [06:09] <baran> i dont got acces to my email anymore i fucked up sort of
#181 [06:09] <Absol> baran: Please keep it civil
#182 [06:09] <baran> ok absol
#183 [06:09] <GreyVulpine> Then use a contact email that you do have access to
#184 [06:12] <baran> i sended tiket thanks
#185 [06:12] <baran> hope i get helped
#186 [06:12] <baran> this was long time issue
#187 [06:13] <baran> does they help fast?
#188 [06:14] <GreyVulpine> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#189 [06:17] * GV [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#190 [06:17] * GV is now known as GreyVulpine
#191 [06:17] * OMGlemons [webchat@138.75.121.28] has joined #minecrafthelp
#192 [06:17] * Oggis_01 [webchat@81-237-246-230-no120.tbcn.telia.com] has joined #minecrafthelp
#193 [06:18] <baran> @greyvulpine so it gonna take a long time
#194 [06:19] <OMGlemons> My minecraft keeps on saying that there is a instance of the game that is already running but there isnt. If i tried to start anyway it says 'Unable to save download. af_za.lang' and before that it said 'Unable to save download. 1.12.2.json' Please help
#195 [06:19] <baran> it means ur wifi is bad
#196 [06:19] <OMGlemons> oh ok
#197 [06:19] <OMGlemons> thanks
#198 [06:19] <GreyVulpine> Yeah, no it doesn't
#199 [06:20] <GreyVulpine> OMGlemons - Bytefence is known to cause issues with Minecraft. Please see: https://bugs.mojang.com/browse/MCL-5546 -- For instructions on how to uninstall it.
#200 [06:20] * lionlips_ [webchat@115.75.254.65] has quit. (Ping timeout: 180 seconds)
#201 [06:20] <OMGlemons> ok thank you
#202 [06:21] * Oggis_01 [webchat@81-237-246-230-no120.tbcn.telia.com] has quit. (Ping timeout: 180 seconds)
#203 [06:25] * davjav [webchat@h-155-182.A444.priv.bahnhof.se] has joined #minecrafthelp
#204 [06:27] <baran> can someone unblock my account if i send it here
#205 [06:27] <baran> im not waiting for mojang
#206 [06:27] <GreyVulpine> Nobody here works for Mojang
#207 [06:27] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#208 [06:27] * davjav [webchat@h-155-182.A444.priv.bahnhof.se] has quit. (Client Quit)
#209 [06:29] <baran> FIX MY ACCOUNT MOJANG nathaliman@gmail.com 77nathalie
#210 [06:29] <Andrio> The heck?
#211 [06:29] * GreyVulpine sighs
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#219 [07:08] * Jan [webchat@a83-163-155-215.adsl.xs4all.nl] has joined #minecrafthelp
#220 [07:08] <Jan> My minecraft crashes when i push play, im netherlands sorry for my englisch
#221 [07:09] <Jan> Please help
#222 [07:12] * Jan [webchat@a83-163-155-215.adsl.xs4all.nl] has quit. (Ping timeout: 180 seconds)
#223 [07:33] * adntrr [webchat@180.244.232.115] has joined #minecrafthelp
#224 [07:34] <adntrr> https://paste.ubuntu.com/26470312/
#225 [07:34] <adntrr> hello
#226 [07:34] <adntrr> i wanna ask something about error on my minecraft
#227 [07:34] <adntrr> Shy
#228 [07:36] * TheMoplicGamer [webchat@host-92-5-94-173.as43234.net] has joined #minecrafthelp
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#236 [09:00] * yuangin [webchat@36-229-46-165.dynamic-ip.hinet.net] has joined #minecrafthelp
#237 [09:00] <yuangin> 請問有台灣人嗎
#238 [09:01] <yuangin> 想請問各位大哥大姐我的遊戲安裝完只能遊玩試玩版
#239 [09:01] <yuangin> 想請問如何解決
#240 [09:02] <yuangin> 如果方便可以加LINE:0963670239
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#251 [09:45] <elmo> hello, my minecraft won´t launch
#252 [09:46] <elmo> The launcher crashes directly
#253 [09:47] <elmo> hello?
#254 [09:48] <elmo> Dont have jar file in my library to do the trick.
#255 [09:50] * Voltherios [webchat@213.247.84.157] has joined #minecrafthelp
#256 [09:51] <Voltherios> Hello lads, i have a problem with Minecraft. Can semeone help me?
#257 [09:52] <Voltherios> My minecraft is crashing when i join a server. Please help me with it... i got this problem months ..
#258 [09:52] * ph [webchat@179.177.142.175.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
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#260 [09:53] <Voltherios> Hello lads, i have a problem with Minecraft. Can semeone help me? [16:52] <Voltherios> My minecraft is crashing when i join a server. Please help me with it... i got this problem months ..
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#265 [10:42] <Sumbloy> Hey, i cant youse an Item on a Server? But ervery one else can use it?
#266 [10:43] <Sumbloy> I think its some thing with mi UUID
#267 [10:43] <Sumbloy> *my
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#271 [10:57] <NeneaBlood> Hi!
#272 [10:58] <NeneaBlood> I have a problem
#273 [10:59] <NeneaBlood> When i tryed to download a version (1.12) and to play it, i have a error: cannot download...and i don`t have ByteFence on pc
#274 [10:59] * e_l1997 [~quassel@2.69.156.160.mobile.tre.se] has joined #minecrafthelp
#275 [11:00] <NeneaBlood> can u help me
#276 [11:00] <NeneaBlood> or no ?
#277 [11:00] <GreyVulpine> What exactly does the error say?
#278 [11:02] <NeneaBlood> Unable to save download. bd.ogg
#279 [11:02] <NeneaBlood> Show more details Get further assistance
#280 [11:02] <GreyVulpine> And when you hit "Show more details"?
#281 [11:02] <NeneaBlood> Name: bd.ogg URL: http://resources.download.minecraft.net/1a/1afefaa39a53606d2737bab9cb3409350cb2dc9f Error details: Attempting to move successful download to C:/Users\User\AppData\Roaming\.minecraft\assets\objects\1a/1afefaa39a53606d2737bab9cb3409350cb2dc9f The process cannot access the file because it is being used by another process Filename on disk: 0488-b483-ef35-6f8d Path: C:\Users\User\AppData\Local\Temp\0488-b483-ef35-6f8d Exists: file
#282 [11:03] <GreyVulpine> ??> NeneaBlood tools/hjt
#283 [11:03] <Absol> NeneaBlood: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#284 [11:03] <Absol> NeneaBlood: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#285 [11:03] <NeneaBlood> Ok, i try this
#286 [11:05] <NeneaBlood> done
#287 [11:05] <NeneaBlood> https://paste.ubuntu.com/26471394/
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#289 [11:06] * Exayer [webchat@p57B5F03A.dip0.t-ipconnect.de] has quit. (Client Quit)
#290 [11:06] <GreyVulpine> Reason Core Security Service (rsService) - Reason Software Company Inc. - C:\Program Files\Reason\Security\rsService.exe
#291 [11:07] <GreyVulpine> Pretty sure that's one of the programs that's been known to block minecraft from working correctly.
#292 [11:07] <NeneaBlood> And i must delete it right?
#293 [11:07] <GreyVulpine> Uninstall it, yes.
#294 [11:09] <NeneaBlood> Don`t work
#295 [11:09] <NeneaBlood> ...
#296 [11:09] <NeneaBlood> same error
#297 [11:09] <GreyVulpine> Did you uninstall it?
#298 [11:09] <NeneaBlood> Yes
#299 [11:10] <GreyVulpine> How did you do so?
#300 [11:10] <NeneaBlood> Control Panel - I search the program and i uninstall it
#301 [11:12] <GreyVulpine> Could you reboot, then try again? If it still doesn't work, come back here and give me another report.
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#303 [11:13] <NeneaBlood> Ok
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#313 [11:24] <{12345}> All my versions of Minecraft keep crashing either when The Mojang image pops up or when I try to click On Singleplayer. How can i fix this?
#314 [11:28] * Stark [webchat@174-126-234-224.cpe.cableone.net] has joined #minecrafthelp
#315 [11:29] <Stark> Minecraft locks up once I make it to the main menu.
#316 [11:29] <Stark> I sometimes get lucky and get to click multiplayer or singleplayer, but usually, it locks up before I can do anything. I've tried reinstalling but there is no change.
#317 [11:31] <Stark> Also, I attempted to run a world, by acting before it froze, and the world did load, but all the controls are unresponsive.
#318 [11:32] * Mr_NachoMan [webchat@c-73-176-87-210.hsd1.il.comcast.net] has joined #minecrafthelp
#319 [11:33] <Mr_NachoMan> Minecraft 1.12.2 won't boot up. It shows the error message Name: realms-1.10.18.jar URL: https://libraries.minecraft.net/com/mojang/realms/1.10.18/realms-1.10.18.jar Error details: Request error -101: ERR_CONNECTION_RESET Filename on disk: realms-1.10.18.jar Path: C:/Users\mbroc\AppData\Roaming\.minecraft\libraries\com/mojang/realms/1.10.18/realms-1.10.18.jar Exists: false
#320 [11:33] <Stark> Can anyone here help?
#321 [11:34] <Voltherios> Yea can semeone help me too?
#322 [11:35] <Voltherios> My MC crashed when i join a world
#323 [11:35] <Voltherios> or a server
#324 [11:37] * a_ [webchat@24-178-85-114.dhcp.leds.al.charter.com] has joined #minecrafthelp
#325 [11:37] <a_> hi?
#326 [11:37] <Mr_NachoMan> Hi
#327 [11:37] <a_> do people still help here?
#328 [11:37] <Mr_NachoMan> yes
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#331 [11:38] <Mr_NachoMan> hi
#332 [11:38] <Avanaut> hu
#333 [11:38] <Avanaut> hi
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#337 [11:38] <Masserati> Hello
#338 [11:38] <Mr_NachoMan> whenever i try booting up minecraft 1.12.2 it always says Name: realms-1.10.18.jar URL: https://libraries.minecraft.net/com/mojang/realms/1.10.18/realms-1.10.18.jar Error details: Request error -101: ERR_CONNECTION_RESET Filename on disk: realms-1.10.18.jar Path: C:/Users\mbroc\AppData\Roaming\.minecraft\libraries\com/mojang/realms/1.10.18/realms-1.10.18.jar Exists: false
#339 [11:39] <Masserati> I need help
#340 [11:39] <PaperC> Hello. I have been having issues with My minecraft locking up after the load screen.
#341 [11:39] <Mr_NachoMan> Same
#342 [11:39] <Masserati> whenever i scroll down on my multiplayer server list my game crashes and says "Game crashed whilst rendering screen"
#343 [11:39] <Masserati> whenever i scroll down on my multiplayer server list my game crashes and says "Game crashed whilst rendering screen"
#344 [11:39] <Masserati> whenever i scroll down on my multiplayer server list my game crashes and says "Game crashed whilst rendering screen"
#345 [11:39] <Masserati> whenever i scroll down on my multiplayer server list my game crashes and says "Game crashed whilst rendering screen"
#346 [11:40] <Masserati> whenever i scroll down on my multiplayer server list my game crashes and says "Game crashed whilst rendering screen"
#347 [11:40] <Masserati> whenever i scroll down on my multiplayer server list my game crashes and says "Game crashed whilst rendering screen"
#348 [11:40] <Masserati> whenever i scroll down on my multiplayer server list my game crashes and says "Game crashed whilst rendering screen"
#349 [11:40] <Masserati> whenever i scroll down on my multiplayer server list my game crashes and says "Game crashed whilst rendering screen"
#350 [11:40] * Absol kicked Masserati from #minecrafthelp (Reason: asserati :Stop spamming)
#351 [11:40] <PaperC> for me it instantly locks up in the start screen, and i haven't touched it
#352 [11:40] <Stark> We may have the same problem
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#354 [11:41] <Mr_NachoMan> it stops when i try to launch minecraft 1.12.2
#355 [11:41] <Mr_NachoMan> i can log in to 1.12.1 though
#356 [11:41] <Stark> Whenever I launch minecraft (any version) the entire game locks up, clicking doesnt work nor does typing.
#357 [11:42] <PaperC> I tested 1.8.9 for me and it was fine... weird
#358 [11:42] <Mr_NachoMan> is anyone even here?
#359 [11:43] <PaperC> Yes there is, but patience is key here I believe
#360 [11:44] <Mr_NachoMan> oh
#361 [11:44] <genji> every time I play my game shows me it could not save the download .......................... every time I show something else instead points
#362 [11:45] <Mr_NachoMan> im just gonna use 1.12.1 bye
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#364 [11:45] <genji> every time I play my game shows me it could not save the download .......................... every time I show something else instead points please help me
#365 [11:46] <PaperC> what do you mean by points? "I show something else instead points"
#366 [11:47] <genji> splash2.ogg
#367 [11:47] * e_l1997 [~quassel@2.69.156.160.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#368 [11:48] <genji> hit4.ogg or splash2.ogg
#369 [11:48] <genji> and more
#370 [11:51] <PaperC> In other news @stark , 1.10.2 works for me. Imma go up versions and see where it crashes
#371 [11:53] <Stark> Ive tried down to version 1.8. Nothing's working.
#372 [11:55] <genji> every time I play my game shows me it could not save the download .......................... every time I show something else instead points please help me
#373 [11:55] * makoking [webchat@173-24-48-6.client.mchsi.com] has joined #minecrafthelp
#374 [11:56] <genji> every time I play my game shows me it could not save the download .......................... every time I show something else instead points please help me hit4.ogg or splash2.ogg
#375 [11:56] * Voltherios [webchat@213.247.84.157] has quit. (Quit: Web client closed)
#376 [11:56] <makoking> I am unable to reset my password as I do not know what email is associated to my username. Is there any way I can find which email I used?
#377 [11:56] <genji> every time I play my game shows me it could not save the download hit4.ogg or splash2.ogg every time I show something else instead points please help me
#378 [11:58] <PaperC> Ok so this is weird. I have been keeping my versions, and now 1.12.2 is working fine. thoughts @spark?
#379 [11:58] <Stark> no changes for me. Ive just been going down the versions.
#380 [11:59] <makoking> Is there a way to see which email I used from my account name?
#381 [11:59] <genji> every time I play my game shows me it could not save the download hit4.ogg or splash2.ogg every time I show something else instead points please help me
#382 [12:02] <makoking> Ok let me ask something different: Was there like a reset of accounts? Because I just tried to purchase a new account with my old username and it did not stop me from using my old username
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#387 [12:05] <Christian_v1> Hey can semeone help me with a problem. My skins are not working
#388 [12:05] <Stark> So I assume noone can help?
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#390 [12:06] <Christian_v1> Omg
#391 [12:07] <Christian_v1> I have fking problems with my Minecraft and Minecraft never helped me -.-
#392 [12:17] * cks_gaming [webchat@c-67-186-229-146.hsd1.ut.comcast.net] has joined #minecrafthelp
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#395 [12:23] <Christian_v1> great work Minecraft
#396 [12:23] <Christian_v1> Fix your game
#397 [12:24] <Christian_v1> I paid $24 for this shit game
#398 [12:24] <Absol> Christian_v1: Please keep it civil
#399 [12:24] <Christian_v1> My whole game is broken 6 months ago
#400 [12:24] <Christian_v1> and its not fixed
#401 [12:24] <Christian_v1> i search everywhere but nothing works
#402 [12:25] <Christian_v1> i need to start my with task manager
#403 [12:25] <Christian_v1> its annoying me as fk
#404 [12:25] <Christian_v1> my game*
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#407 [12:30] <Christian_v1> Absol are you there?
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#413 [12:55] <Donut> I have a server that is mc.beanblockz.com and when I try to go into the server it says: "Not authenticated with Minecraft.net"
#414 [12:57] <Oreo> anyone here who can help?
#415 [12:59] <Oreo> shit stains
#416 [12:59] <Absol> Oreo: Please keep it civil
#417 [12:59] <Oreo> sorry
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#419 [12:59] <Oreo> can u help donut absol?
#420 [13:00] <GreyVulpine> Donut - Did you purchase minecraft?
#421 [13:00] <Donut> Yes.
#422 [13:00] <GreyVulpine> Then make sure you have the latest official launcher from https://www.minecraft.net/download
#423 [13:00] <Donut> Okay.
#424 [13:01] <Donut> I pressed download, was I supposed to do that?
#425 [13:01] <GreyVulpine> Yes
#426 [13:01] <Donut> Okayé
#427 [13:01] <Donut> *.
#428 [13:02] <Donut> Should I exit minecraft and try it again once it ownloads?
#429 [13:02] <Donut> *downloads
#430 [13:02] <GreyVulpine> Yes
#431 [13:02] <Donut> Okay, thank you.
#432 [13:03] <Donut> Oh my lord, it isn't fixed.
#433 [13:03] <Oreo> are you sure it downloaded donut?
#434 [13:04] <Donut> Okay wait.
#435 [13:04] <Donut> I think its about to work.
#436 [13:05] * Oreo [webchat@static24-89-82-165.r.rev.accesscomm.ca] has quit. (Quit: Web client closed)
#437 [13:07] <Donut> It's still saying the exact same thing.
#438 [13:08] <GreyVulpine> What's it saying?
#439 [13:08] <GreyVulpine> Make sure you're using that new launcher you downloaded, and not the original one you were using
#440 [13:08] <Donut> "Not authenticated with Minecraft.net
#441 [13:09] <Donut> Would I have to delete it off my files?
#442 [13:10] <GreyVulpine> Just, close minecraft. Uninstall all the minecraft launchers you have. Remove the icon you have. Make sure you have no minecraft installers/launchers in your download folder. Then, once you have no minecraft launchers/icons, redownload it fresh from the site
#443 [13:11] <Donut> Would re-installing minecraft be easier?
#444 [13:12] <GreyVulpine> This way, I can be sure you're installing and launching the latest launcher, and not confusing it with any current launcher you have right now on your computer
#445 [13:13] <Donut> I'm very confused.
#446 [13:13] <Donut> do I delete the minecrafr installers?
#447 [13:13] <GreyVulpine> I don't want you to be using the launcher you're using right now.
#448 [13:13] <Donut> *Minecraft
#449 [13:13] <GreyVulpine> Remove them
#450 [13:14] <GreyVulpine> Once you're sure that you're not going to run any old launchers, install minecraft with the latest launcher from https://www.minecraft.net/download
#451 [13:14] <Donut> What file would the launchers be in?
#452 [13:14] <GreyVulpine> All depends. How do you run minecraft now?
#453 [13:16] <Donut> What do you mean by that?
#454 [13:16] <GreyVulpine> What do you click on to run minecraft?
#455 [13:16] <Donut> To like start it?
#456 [13:16] <GreyVulpine> Yes
#457 [13:17] * arthur_g17 [webchat@ti0088a400-1597.bb.online.no] has joined #minecrafthelp
#458 [13:17] <arthur_g17> I have a high-end computer and 600+ FPS in Minecraft worlds, but on servers, the framerate drops to 5-6 FPS in some servers, and some it's below 40 FPS. Computer specs: - Nvidia GTX 1070 8GB Graphics card - AMD Ryzen 7 1700 Processor - 16GB Corsair 2133Mhz RAM - Corsair 750W power supply - The rest does probably not have anything with the problem to do.
#459 [13:17] <Donut> I click on the logo of it.
#460 [13:18] <Donut> GreyVulpine?
#461 [13:20] <Donut> is the file i need to get rid of nativeog?
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#465 [13:21] <Donut> Are you still in that help chat?
#466 [13:21] <Donut> I'm sorry I'm not very good at this, can you try explaining it easier?
#467 [13:25] * OhMyHeck [webchat@156.205.230.27] has joined #minecrafthelp
#468 [13:26] <Donut> OhMyHeck, can you help me
#469 [13:26] <Donut> *?
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#473 [13:32] <tyhos> hi
#474 [13:33] <tyhos> everytime I make a map in the xbox one version, I press the use action in a new area and it only opens maps of old areas I have already explored. Please help. I want to explore the entire world
#475 [13:37] * Hologramic_Boy [webchat@212.3.195.184] has joined #minecrafthelp
#476 [13:38] <Hologramic_Boy> hello anybody know how to fix minecraft opening and when it opens the next second it crashes and say not responding
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#480 [13:43] <Guest19484> have purchased and downloaded minecraft for windows 10 and it will not launch
#481 [13:44] <pico> Which one is actually state of the art with those stuff like sponge, forge, etc?
#482 [13:57] * Shaiiko [webchat@pD9FBB43F.dip0.t-ipconnect.de] has joined #minecrafthelp
#483 [13:57] <Shaiiko> Hello
#484 [13:59] <Shaiiko> If i want to install 1.12 version my minecraft will crash
#485 [14:00] <mattym> Shaiiko, What is the message you get when it does?
#486 [14:00] <Shaiiko> Die heruntergeladene Datei konnte nicht gespeichert werden. realms-1.10.18.jar Name: realms-1.10.18.jar URL: https://libraries.minecraft.net/com/mojang/realms/1.10.18/realms-1.10.18.jar Fehler-Details: Attempting to move successful download to C:/Users\eduar\AppData\Roaming\.minecraft\libraries\com/mojang/realms/1.10.18/realms-1.10.18.jar Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird Da
#487 [14:01] <mattym> Shaiiko, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#488 [14:02] <Shaiiko> Should i restart my PC?
#489 [14:02] <mattym> Shaiiko, Follow the instructions given on the page that was linked.
#490 [14:03] <Shaiiko> okay thanks
#491 [14:05] <Shaiiko> thanks to you that worked.
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#503 [14:38] <hif> Does anyone know why when I open MC, it loads to the Main screen, and then ends up not responding?
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#511 [15:07] <BitTwiddle> Greetings! My wife and I play MC together. I play on a tower and shes on a laptop, both have Windows 10 (but we run java edition) and connect to our wifi. Recently, we have had an issue where one of us (usually me 70% of the time) will get disconnected. We can log back in immediately, but it will just happen again within 30 seconds to 2 minutes. Any thoughts? Any more info you need?
#512 [15:10] <izz> Hi, I was trying to change my skin/username for my account but I do not remember my security questions. I would try to change them but I do not remember the password to the email I used to make my Minecraft account. You would probably tell me to go reset my email's password but I tried and could not change it. What else is there that I could do to be able to change my security questions.
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#514 [15:12] <FinefitGamer21> helo
#515 [15:12] <FinefitGamer21> i am having issues with my minecraft
#516 [15:12] <FinefitGamer21> is anyone here that can help me
#517 [15:15] <FinefitGamer21> ...
#518 [15:15] <FinefitGamer21> .....................
#519 [15:16] <izz> What's the issue?
#520 [15:17] <FinefitGamer21> i open minecraft for win10 and it shows up on the toolbar but not onscreen
#521 [15:19] <izz> Have you restarted your computer fully?
#522 [15:19] <FinefitGamer21> yes
#523 [15:20] <FinefitGamer21> i have tried many methods
#524 [15:20] <FinefitGamer21> i am worried there is a issue because i am on touch screen win10
#525 [15:21] <izz> Have you uninstalled and downloaded Minecraft again?
#526 [15:22] <FinefitGamer21> i would but im worried i wont be able to install it again since i forgot the code i used to download it
#527 [15:23] <izz> Code?
#528 [15:23] <FinefitGamer21> I meant number
#529 [15:24] <FinefitGamer21> at gamestop i got the number thing to get minecraft for windows
#530 [15:24] <izz> You should be able to download Minecraft again easily by logging in to Minecraft.net and using the download link on their website
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#533 [15:26] <VollertGaming> My account was hacked, what shall i do?
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#548 [16:08] <ImAsking> how do i add a version to my minecraft launcher
#549 [16:09] <ImAsking> ?
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#553 [16:31] <JENNI> My friend has mitnecraft for xbox 1 and I have minecraft windows 10 can we play together?
#554 [16:39] * minecraftuser22 [webchat@pool-71-174-94-190.bstnma.fios.verizon.net] has joined #minecrafthelp
#555 [16:40] <minecraftuser22> i have my username but i dont remember my email i used how can i login?
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#559 [16:42] <Conn> my minecraft wont load after i see the mojang logo
#560 [16:43] * wxnder [webchat@108-196-60-114.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#561 [16:44] <Conn> hello
#562 [16:45] <wxnder> minecraft won't launch and keeps going back to launcher menu and says it crashed
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#566 [16:52] <MinecraftCrashingWhenItryToGoO> hi
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#568 [16:52] <MinecraftCrashingWhenItryToGoO> i need help
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#575 [17:16] * Yanis [webchat@ti0016a400-10557.bb.online.no] has joined #minecrafthelp
#576 [17:17] <Josh_> Hello, My account was created under an email account that no longer exists and i cannot log into so in order to access my account i need to answer some security quexstions that i do not remember as i have created it years ago
#577 [17:17] <mattym> ??> Josh_ account/send-email
#578 [17:17] <Absol> Josh_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#579 [17:17] <Absol> Josh_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#580 [17:18] <Josh_> I dont have the transaction id or gift code this was about 5 years ago
#581 [17:18] * ZaMeR_12 [webchat@a28-02-06.opera-mini.net] has joined #minecrafthelp
#582 [17:18] <mattym> Josh_, Read the form, it has information on ways to find it.
#583 [17:19] <Josh_> i tried
#584 [17:19] * Josh_ [webchat@c-24-9-165-155.hsd1.co.comcast.net] has quit. (Client Quit)
#585 [17:19] <Yanis> invalid usernam
#586 [17:19] <Yanis> invalid username and password issues
#587 [17:20] <Yanis> but its 100% correct and it wont work
#588 [17:20] <mattym> Yanis, Have you tried to reset the password?
#589 [17:20] <Yanis> i tried to reset password but i dont get a mail
#590 [17:20] * ZaMeR_12 [webchat@a28-02-06.opera-mini.net] has quit. (Client Quit)
#591 [17:20] <mattym> ??> Yanis account/send-email
#592 [17:20] <Absol> Yanis: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#593 [17:20] <Absol> Yanis: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#594 [17:21] <Yanis> i tried but wont get an answer
#595 [17:22] <mattym> Yanis, if you include all the info on the form, you will get an answer when they get to it.
#596 [17:22] <Yanis> this is bullshit
#597 [17:22] <Absol> Yanis: Please keep it civil
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#604 [17:54] * Liam_ [webchat@5.151.26.32] has joined #minecrafthelp
#605 [17:54] <Liam_> Hi I know I am using to correct username and password however it still will not log me in
#606 [17:54] <Liam_> I have tried changing it and it still won't work
#607 [17:55] <mattym> Liam_, Did you get the email to change the password?
#608 [17:55] <Liam_> Yes
#609 [17:55] <mattym> ??> Liam_ login/throttle
#610 [17:55] <Absol> Liam_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#611 [17:55] <Absol> Liam_: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#612 [17:55] <Liam_> Ok thank you!
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#617 [18:12] <Marc> hello, I can't seem to play minecraft, due to being Unable to locate the Java runtime. I have the most recent java, and I can't fix it thru advanced settings. Any help would be nice, thanks.
#618 [18:12] <mattym> Marc, Whats the full error it shows you?
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#624 [18:23] <Kyle> My Minecraft launcher says "Downloading af_za.lang" and then fails
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#627 [18:32] * mrdanielsays [webchat@i71172.upc-i.chello.nl] has joined #minecrafthelp
#628 [18:32] <Tapple> hello my laptob wont let be download the demo
#629 [18:33] <Tapple> me*
#630 [18:33] <mrdanielsays> Hello, my account got hacked and the hacker changed the email. This was in nov of 2016. What should i do?
#631 [18:34] <Tapple> that was really long ago
#632 [18:36] <Tapple> make a new account with the email you used to have on the account and if you cannot keep trying by clicking forgot password and typing in your email for the account
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#635 [18:43] * Teachpriest [webchat@75-109-7-13.chstcmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#636 [18:43] <Teachpriest> minecraft feezes at the mojang screen i need some kind of fix
#637 [18:44] <mattym> ??> Teachpriest av/adwcleaner
#638 [18:44] <Absol> Teachpriest: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#639 [18:44] <Absol> Teachpriest: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#640 [18:50] * mrdanielsays [webchat@i71172.upc-i.chello.nl] has quit. (Quit: Web client closed)
#641 [18:51] * LeonFixYT [webchat@p4FD812FE.dip0.t-ipconnect.de] has joined #minecrafthelp
#642 [18:51] <LeonFixYT> hello
#643 [18:51] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#644 [18:52] <LeonFixYT> hello?
#645 [18:52] * jjs999jjs [~jjs999jjs@2a02:c7d:662b:300:41bb:5bc0:5878:ae26] has joined #minecrafthelp
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#648 [18:52] * LeonFixYT [webchat@p4FD812FE.dip0.t-ipconnect.de] has joined #minecrafthelp
#649 [18:52] <LeonFixYT> #minecrafthelp
#650 [18:53] <LeonFixYT> #minecrafthelp hello?
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#657 [19:15] * Robert [webchat@ip70-170-112-156.lv.lv.cox.net] has joined #minecrafthelp
#658 [19:16] <Guest73486> i cant get on minecraft it says cannot connect to server
#659 [19:17] * Robert [webchat@ip70-170-112-156.lv.lv.cox.net] has joined #minecrafthelp
#660 [19:17] <Robert> i cant get on minecraft it says cannot connect to server
#661 [19:18] * Robert is now known as Guest34256
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#663 [19:18] <Guest34256> wth
#664 [19:19] <Guest34256> anyone there?
#665 [19:19] <Guest34256> guess ill try again
#666 [19:19] <Guest34256> bye
#667 [19:19] * Guest34256 [webchat@ip70-170-112-156.lv.lv.cox.net] has quit. (Client Quit)
#668 [19:20] * Robert [webchat@ip70-170-112-156.lv.lv.cox.net] has joined #minecrafthelp
#669 [19:20] <Robert> i cant get on minecraft it says cannot connect to server. can i get sme help?
#670 [19:20] * Robert is now known as Guest83212
#671 [19:21] <Andrio> ??> Guest83212 tools/HJT
#672 [19:21] <Absol> Guest83212: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#673 [19:21] <Absol> Guest83212: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#674 [19:22] * Originalshoe [webchat@70.44.194.200.res-cmts.brd2.ptd.net] has joined #minecrafthelp
#675 [19:23] <Originalshoe> so my mc keeps crashing when i start it up in the main menu what can i do to stop this
#676 [19:23] * Guest83212 [webchat@ip70-170-112-156.lv.lv.cox.net] has quit. (Client Quit)
#677 [19:24] <Originalshoe> does anybody know how to help me?
#678 [19:24] <Andrio> ??> Originalshoe launcher/log
#679 [19:24] <Absol> Originalshoe: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#680 [19:27] * Originalshoe [webchat@70.44.194.200.res-cmts.brd2.ptd.net] has quit. (Quit: Web client closed)
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#682 [19:34] * mattboss8910 [webchat@c-73-124-204-113.hsd1.fl.comcast.net] has joined #minecrafthelp
#683 [19:34] <ShejayDoesMC> aw
#684 [19:34] <ShejayDoesMC> Hello ?
#685 [19:35] <ShejayDoesMC> anyone can help me bring back my account ? :(
#686 [19:35] <mattboss8910> i cant open the game, it keeps on giving me an error
#687 [19:35] <mattboss8910> hello?
#688 [19:36] <ShejayDoesMC> my account said invalid user name and password then i've remember my password then it shown aint work
#689 [19:36] <Andrio> ??> ShejayDoesMC login/throttle
#690 [19:36] <Absol> ShejayDoesMC: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#691 [19:36] <Absol> ShejayDoesMC: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#692 [19:36] <Andrio> mattboss8910, what error?
#693 [19:36] <ShejayDoesMC> ive forgot everything even my email address password
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#697 [19:37] <mattboss8910> unable to save download.ca_es.lang
#698 [19:37] <Abigail> I cannot find the .minecraft folder to download minecraft forge in. (I am using a mac)
#699 [19:38] <mattboss8910> thats what it says in the error
#700 [19:38] <mattboss8910> hello?
#701 [19:39] * ShejayDoesMC [webchat@110.54.186.212] has joined #minecrafthelp
#702 [19:39] <mattboss8910> i already did forget pasword now it dosent let me play
#703 [19:40] <Abigail> Where can I find the .minecraft folder in finder?
#704 [19:40] <ShejayDoesMC> %appdata%
#705 [19:41] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#706 [19:41] <Abigail> Where is appdata?
#707 [19:41] <ShejayDoesMC> ive forgot my email address and my question but ive remember my password then it wont login cause i aint play minecraft for 2 years
#708 [19:42] <ShejayDoesMC> press your keybord windows logo
#709 [19:42] <ShejayDoesMC> then search %appdata%
#710 [19:42] <Andrio> ??> mattboss8910 tools/HJT
#711 [19:42] <Absol> mattboss8910: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#712 [19:42] <Absol> mattboss8910: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#713 [19:42] <Andrio> ??> Abigail Mac/.minecraft
#714 [19:42] <Absol> Abigail: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
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#716 [19:43] <Andrio> ??> ShejayDoesMC account/send-email
#717 [19:43] <Absol> ShejayDoesMC: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#718 [19:43] <Absol> ShejayDoesMC: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#719 [19:44] * Abigail [webchat@c-76-98-3-141.hsd1.pa.comcast.net] has joined #minecrafthelp
#720 [19:45] <Abigail> Hello, I need help finding the .minecraft folder to put minecraft forge into to. I am using a Mac.
#721 [19:45] <Abigail> Can anyone help me with this?
#722 [19:45] <Andrio> ??> Abigail Mac/.minecraft
#723 [19:45] <Absol> Abigail: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#724 [19:46] <Abigail> Okay thank you! I will try it now
#725 [19:47] <Abigail> It says the folder cannot be found
#726 [19:48] <Andrio> Abigail, did you ever start the game?
#727 [19:49] <Abigail> yes I actually have minecraft open right now
#728 [19:50] <Andrio> Can you go to the launch options or profile options, and tell me where the launcher thinks the game directory is?
#729 [19:50] <Abigail> Okay I will get it up now
#730 [19:50] <mattboss8910> it work yay
#731 [19:52] <Abigail> I do not see anywhere where it tells me where the game directory is
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#733 [19:55] <Abigail> Oh i see it! It says it will be under /Users/*my name*/Library/Application Support/minecraft
#734 [19:57] <Andrio> ah
#735 [19:57] <Abigail> But when I click on it it says PLEASE NOTE Could not open game directory. Please make sure the folder path is valid: /Users/*my name*/Library/Application Support/mincraft
#736 [19:57] <Andrio> Abigail, and yet the game starts without issue?
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#738 [19:57] <Abigail> Yeah it works perfectly fine
#739 [19:58] <mattym> Abigail, What happens if you go back into the launcher where it said the Game Directory and hit the green arrow next to it.
#740 [19:59] <Abigail> When I hit the green arrow it says the PLEASE NOTE message I said earlier
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#743 [20:00] <Abigail> Should I try changing the game directory?
#744 [20:00] <zastov> i need help to stop my minecraft from crashing
#745 [20:01] <mattym> Abigail, Copy the directory, and then try accessing it with any game or launcher windows closed
#746 [20:03] <Abigail> I found it!
#747 [20:03] <Abigail> That is, I found it in finder
#748 [20:05] <Abigail> Thank you for your help! I may be back later if I need something else :)
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#750 [20:09] <BlueInfect> is there a way for me to find the email that i have for minecraft
#751 [20:09] <BlueInfect> it wont let me log in with any email i try
#752 [20:09] <mattym> BlueInfect, Did you ever migrate the account?
#753 [20:09] * kusanagi_ [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has quit. (Ping timeout: 207 seconds)
#754 [20:09] <BlueInfect> i bought it in 2014 so I didnt have to
#755 [20:10] <mattym> BlueInfect, If you try all your emails on the forgot password page, only one should receive a reply that contains the ingame name. That should be the one
#756 [20:10] <BlueInfect> ive tried that but nothing shows
#757 [20:10] <mattym> ??> BlueInfect account/send-email
#758 [20:11] <Absol> BlueInfect: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#759 [20:11] <Absol> BlueInfect: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#760 [20:11] <BlueInfect> thank you
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#762 [20:12] * dan04 [webchat@ip174-67-242-61.oc.oc.cox.net] has joined #minecrafthelp
#763 [20:13] <dan04> I need help with account information and how to restore my minecraft account?
#764 [20:17] <dan04> How to reset password but email is correct but the email isn't sending?
#765 [20:45] * retsmijone [webchat@cpe-76-95-35-135.socal.res.rr.com] has joined #minecrafthelp
#766 [20:46] <retsmijone> my mincraft wont load. It says pixel format not accelerated
#767 [20:47] <mattym> retsmijone, Do you have the link to your dxdiag report? If so please post the link in this chat.
#768 [20:48] <retsmijone> yes: https://paste.ubuntu.com/26469146/
#769 [20:49] <mattym> retsmijone, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#770 [20:50] <retsmijone> okay, so how do i go about installing windows 7?
#771 [20:51] <mattym> retsmijone, Find your Windows 7 product key, then get the required files and instructions from the Windows/Microsoft site.
#772 [20:51] <retsmijone> oh i see. okay, thanks
#773 [20:52] * jacobbrown10 [webchat@65-128-200-90.mpls.qwest.net] has joined #minecrafthelp
#774 [20:53] <retsmijone> sorry, my computer says it was previously windows vista? will that work for minecraft?
#775 [20:53] <mattym> retsmijone, Yes
#776 [20:53] <retsmijone> thank you so much. bye
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#782 [21:03] * Jacket [webchat@107.145.234.169] has joined #minecrafthelp
#783 [21:03] <Jacket> Hi
#784 [21:03] <Jacket> So uhh
#785 [21:03] <Jacket> I have a probelm
#786 [21:04] <Jacket> I tried to log migrate to a mojang account
#787 [21:04] <Jacket> So I put in my email to migrate
#788 [21:04] <Jacket> but when I do I get "email is already in use"
#789 [21:04] <Jacket> but I dont ever recall using my emial
#790 [21:04] <Jacket> amil*
#791 [21:04] <Jacket> so I try to login using my email
#792 [21:05] <Jacket> I put in allthe passwords I used befpre
#793 [21:05] <Jacket> but IT never works
#794 [21:05] <mattym> ??> Jacket account/send-email
#795 [21:05] <Absol> Jacket: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#796 [21:05] <Absol> Jacket: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#797 [21:05] <Jacket> THats the thing though
#798 [21:05] <Jacket> HOw would I get my transation ID if when I bought minecraft I used an old email
#799 [21:06] <Jacket> And cannot log into said old email
#800 [21:06] <mattym> Jacket, See what the form says about other ways to find it.
#801 [21:06] <Jacket> kk brb
#802 [21:08] <Jacket> Ok I got a password reset email, will report of future updates
#803 [21:11] <Jacket> ok, i managed to get to a screen where I have to log into minecraft
#804 [21:11] <Jacket> but Its asking forthe email I used to purchase minecraft
#805 [21:11] <Jacket> and I do not remember that email
#806 [21:12] <mattym> Jacket, If the account was never migrated, your only option is to contact Mojang
#807 [21:13] <Jacket> Damn, I didn't want to do that, seeing as the mojang responders are currently still answering email from 1/21/18
#808 [21:13] <Jacket> But thanks, anyways, I appreciate it!
#809 [21:15] * rmcmillin [webchat@174-28-14-32.albq.qwest.net] has joined #minecrafthelp
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#811 [21:17] <rmcmillin> Im trying to login into my Mojang Account and i forgot my security questions and ive asked for it to send me an email to reset them but i havent received an email at all. Is there any way i can get the email to reset the questions sent to a different email?
#812 [21:18] <mattym> ??> rmcmillin account/send-email
#813 [21:18] <Absol> rmcmillin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#814 [21:18] <Absol> rmcmillin: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#817 [21:35] * IcyPixels [webchat@pool-71-174-112-23.bstnma.fios.verizon.net] has joined #minecrafthelp
#818 [21:35] <IcyPixels> i have an issue
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#824 [22:51] <Heliozoan> If I only have my very old account username and password, and no access to the linked email address, is there a chance i can retrieve the account?
#825 [22:53] <invinciblespeed> Hey! Alright, so when I load up Minecraft I can only click things for a few seconds before it stops working. The game doesn't crash, as the title screen still moves, but it won't even pick up my mouse hovering over a button. The furthest I have ever gotten before it stopped working was going into the options menu. This hasn't happened with any other game, and this problem started yesterday.
#826 [22:53] <mattym> ??> invinciblespeed av/adwcleaner
#827 [22:53] <Absol> invinciblespeed: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#828 [22:53] <Absol> invinciblespeed: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#829 [22:54] <invinciblespeed> I've got one of those, I'll run it right now.
#830 [22:54] <mattym> invinciblespeed, Run the one that was linked
#831 [22:55] <invinciblespeed> Ok.
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#834 [23:41] <invinciblespeed> Ok, so when I load up Minecraft I can't click anything at all after only a few seconds. It won't even pick up my mouse hovering over buttons. The game is not crashing as the title screen still moves, and the furthest I have ever gotten with this problem is going into the options menu. I have tried reinstalling Minecraft, and, like suggested, did a malware scan. That scan picked up nothing.