#1 [00:23] * victor [webchat@host-static-92-114-132-29.moldtelecom.md] has joined #minecrafthelp
#2 [00:28] <invinciblespeed> hi
#3 [00:40] * rcmaehl [~null@2607:fcc8:bf1b:7700:1dca:72c:cdf9:1066] has quit. (Quit: Leaving)
#4 [00:47] * Willie [webchat@cpe-75-187-120-137.insight.res.rr.com] has joined #minecrafthelp
#5 [00:48] <Willie> When I try to load minecraft it says "Unable to save download. 1.12.json" What should I do about that
#6 [00:48] <Willie> I Also tried restarting it several times but that wont work either
#7 [00:50] <invinciblespeed> i dont think and + or @ people are online right now, ive been here for almost 2 hours
#8 [00:51] * Tamily [webchat@121.128.59.159] has joined #minecrafthelp
#9 [00:51] <Willie> what happened to you?
#10 [00:51] <invinciblespeed> when game loads i cant click on anything after a few seconds of it being open, this leads to it being literally unplayable
#11 [00:53] * from113 [webchat@203-59-193-66.dyn.iinet.net.au] has joined #minecrafthelp
#12 [00:53] * from113 [webchat@203-59-193-66.dyn.iinet.net.au] has joined #minecrafthelp
#13 [00:54] * from113 [webchat@203-59-193-66.dyn.iinet.net.au] has left #minecrafthelp
#14 [00:54] * from113 [webchat@203-59-193-66.dyn.iinet.net.au] has joined #minecrafthelp
#15 [00:55] * from113 [webchat@203-59-193-66.dyn.iinet.net.au] has quit. (Client Quit)
#16 [00:55] <Willie> yea thats prettty much what happened to me when i try to load 1.11 then when i try 1.12 it just wont even try to load the game
#17 [00:56] <Willie> i sent an email idk what else to do
#18 [00:56] <Willie> i half tempted to tweet mojang support
#19 [00:56] <Willie> or dm
#20 [00:57] * from113 [webchat@203-59-193-66.dyn.iinet.net.au] has joined #minecrafthelp
#21 [00:58] <from113> unexpected error for minecraft 1.7.2 forge and higher
#22 [00:59] <invinciblespeed> you people think the mods might be asleep or something? :/
#23 [00:59] <Willie> Well they shouldnt be cause thats why their here to help
#24 [01:00] <invinciblespeed> maybe theyre all from one timezone or something
#25 [01:00] <from113> yeah
#26 [01:01] <from113> can you guys help?
#27 [01:01] <Willie> Mabye... depends whats wrong
#28 [01:03] <from113> when i try to launch minecraft 1.7.2 forge or higher it has another window pop up and says unexpected error
#29 [01:03] <Willie> Did u restart Minecraft
#30 [01:04] <from113> what do you mean im not sure
#31 [01:05] <Willie> okay neer mind
#32 [01:05] <Willie> never
#33 [01:05] <Willie> try using 1.7.1
#34 [01:06] <Willie> its not that big of a diffrence just 1.7.2 is some bug updates
#35 [01:09] * Willie [webchat@cpe-75-187-120-137.insight.res.rr.com] has quit. (Quit: Web client closed)
#36 [01:09] <from113> i can't find 1.7.1 in the launch options there is 1.7.2 then 1.6.4 and there are some mods that i download for 1.7.2
#37 [01:13] * Willie [webchat@cpe-75-187-120-137.insight.res.rr.com] has joined #minecrafthelp
#38 [01:13] <Willie> here you go
#39 [01:13] <Willie> For Windows 10: Open or Click Windows Menu. Choose the Settings menu to display all contents. Select and click on "System". Under Windows menu, click on Apps and features. Select ByteFence from the list. Click on Uninstall button to remove ByteFence. For Windows 8 and 8.1: Click on bottom left corner of the screen. Click on Control Panel. Click Uninstall a Program. Select ByteFence from the list and click Uninstall button. For
#40 [01:15] * masonf4 [webchat@c-65-96-150-193.hsd1.ma.comcast.net] has joined #minecrafthelp
#41 [01:16] <masonf4> Hi i had an old account that i have bought i maybe 2011 and i was wonderin if i could grab the email that it was bound to
#42 [01:27] * PeterStar [webchat@202-159-185-106.dyn.iinet.net.au] has joined #minecrafthelp
#43 [01:27] <PeterStar> my game keeps crashing to this error Error details: The file or directory is corrupted and unreadable Filename on disk: ff4f-6192-2d23-daf2 Path: C:\Users\user\AppData\Local\Temp\ff4f-6192-2d23-daf2 Exists: false
#44 [01:28] * Tamily [webchat@121.128.59.159] has quit. (Quit: Web client closed)
#45 [01:37] * silubiTNT [webchat@245.red-83-53-138.dynamicip.rima-tde.net] has joined #minecrafthelp
#46 [01:39] * invinciblespeed [webchat@c-67-191-94-163.hsd1.fl.comcast.net] has quit. (Ping timeout: 180 seconds)
#47 [01:40] * silubiTNT [webchat@245.red-83-53-138.dynamicip.rima-tde.net] has quit. (Ping timeout: 180 seconds)
#48 [01:49] * Diamond_Blood [webchat@187.49.242.176] has joined #minecrafthelp
#49 [01:50] * Diamond_Blood [webchat@187.49.242.176] has quit. (Client Quit)
#50 [02:00] * kelvin [webchat@42-3-182-067.static.netvigator.com] has joined #minecrafthelp
#51 [02:00] <kelvin> i cant open 1.8.9
#52 [02:38] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#53 [02:45] * invinciblespeed [webchat@c-67-191-94-163.hsd1.fl.comcast.net] has joined #minecrafthelp
#54 [02:45] <invinciblespeed> Ok, so when I load up Minecraft I can't click anything at all after only a few seconds. It won't even pick up my mouse hovering over buttons. The game is not crashing as the title screen still moves, and the furthest I have ever gotten with this problem is going into the options menu. I have tried reinstalling Minecraft, and, like suggested, did a malware scan. That scan picked up nothing.
#55 [03:04] * koifans [~yuhliu@114.242.249.79] has joined #minecrafthelp
#56 [03:06] <koifans> Hi there, what's the relationship with MC Java edition and Windows 10 edition. I bought a license for the Java edition on minecraft.net and it should come with a license with Windows 10 edition, right?
#57 [03:17] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#58 [03:17] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#59 [03:17] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#60 [03:20] * PeterStar [webchat@202-159-185-106.dyn.iinet.net.au] has quit. (Ping timeout: 180 seconds)
#61 [03:22] * dada [webchat@103.101.232.71] has joined #minecrafthelp
#62 [03:22] * dada [webchat@103.101.232.71] has quit. (Client Quit)
#63 [03:40] * brand0s [webchat@119-17-133-15.NBN.mel.aussiebb.net] has joined #minecrafthelp
#64 [03:40] <brand0s> Question
#65 [03:40] <Anna> answer
#66 [03:41] <brand0s> I had an old account, i remember the email but the email i used i cant get into anymore so i cant reset the password
#67 [03:41] <brand0s> how can i contact mojang ?
#68 [03:41] <Anna> ??> brand0s mojang/email
#69 [03:41] <Absol> brand0s: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#70 [03:41] <Absol> brand0s: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#71 [03:41] <brand0s> tyvm, awesome name btw
#72 [03:42] <Anna> me or Absol?
#73 [03:42] <Anna> ?? bot
#74 [03:42] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#75 [03:44] * masogi [webchat@139.194.86.198] has joined #minecrafthelp
#76 [03:48] * brand0s [webchat@119-17-133-15.NBN.mel.aussiebb.net] has quit. (Quit: Web client closed)
#77 [03:50] * Xylorex [webchat@dynamic-78-8-84-231.ssp.dialog.net.pl] has joined #minecrafthelp
#78 [03:50] <Xylorex> Hi.
#79 [03:50] <Xylorex> Is someone here?
#80 [03:51] <Xylorex> Hellloo?
#81 [03:53] <Xylorex> Can someone help me ?
#82 [03:55] * koifans [~yuhliu@114.242.249.79] has quit. (Ping timeout: 182 seconds)
#83 [03:58] * invinciblespeed [webchat@c-67-191-94-163.hsd1.fl.comcast.net] has quit. (Ping timeout: 180 seconds)
#84 [04:02] <Xylorex> Hello?
#85 [04:02] <Xylorex> Can someone help me lol
#86 [04:05] * samuel [webchat@190-206-115-113.dyn.dsl.cantv.net] has joined #minecrafthelp
#87 [04:06] * samuel [webchat@190-206-115-113.dyn.dsl.cantv.net] has quit. (Client Quit)
#88 [04:08] * DarkenFox [webchat@c-73-109-220-62.hsd1.wa.comcast.net] has joined #minecrafthelp
#89 [04:08] * koifans [~yuhliu@114.242.249.79] has joined #minecrafthelp
#90 [04:08] <DarkenFox> hey man!
#91 [04:08] <DarkenFox> so I have a very specific issue connecting to a mineecraft server
#92 [04:08] <DarkenFox> is anyone willing to help me out?
#93 [04:10] * yuhliu_ [~yuhliu@122.224.55.192] has joined #minecrafthelp
#94 [04:10] * Fahed [webchat@86.108.4.79] has joined #minecrafthelp
#95 [04:11] <DarkenFox> Can anyone help me out?
#96 [04:11] <Fahed> i have a problem where minecraft older edition crfash.... please heelp
#97 [04:12] <Fahed> darkenFox what is your issue?
#98 [04:13] * koifans [~yuhliu@114.242.249.79] has quit. (Ping timeout: 207 seconds)
#99 [04:14] <DarkenFox> alright so
#100 [04:14] <DarkenFox> lemme type it ou
#101 [04:14] * koifans [~yuhliu@36.102.208.75] has joined #minecrafthelp
#102 [04:15] <DarkenFox> we're trying to connect to a server called skybounds and we've probably tried everything from restartig minecraft, restarting his pc, reinstalling minecraft, logging into his acc and logging on to the server which worked so that means it's not account based issue, resetting the router, hard resetting the router, logging in and out, and restarting his pc
#103 [04:15] * yuhliu_ [~yuhliu@122.224.55.192] has quit. (Ping timeout: 182 seconds)
#104 [04:15] <Fahed> is the account premium?
#105 [04:15] <DarkenFox> nothing seems to have worked, we're lost and we're kind of sure it's his internet or firewall but just really don't know what's actually going on. we checked for any blocked ports, and yes it is
#106 [04:15] <DarkenFox> he can lkog onto other servers fine
#107 [04:16] <DarkenFox> it's just this specific one, his account isn't blocked on the server we've never even played on it
#108 [04:16] <DarkenFox> it gets stuck at connecting to server and then gives an error called io.netty.channel.abstractchannel$annotatedconnectexception:
#109 [04:16] <Fahed> hmmmm are you using windows7?
#110 [04:16] <DarkenFox> no he's using windows 10
#111 [04:18] <Fahed> that's the issue win10 always had internet issues, this happens to a little amount of servers where the host is unaccesaple with the win10 ID
#112 [04:18] <Fahed> i suggest he changes to win7 if it is the pased-on version
#113 [04:19] <DarkenFox> that's really silly, i don't see why his specific version of windows 10 would do that
#114 [04:19] <DarkenFox> when i run win10 and it works fine
#115 [04:20] <Fahed> i know it is the win10 of his pc ID as i mentioned before...
#116 [04:20] <koifans> question: how can i change the id in the game?
#117 [04:20] <DarkenFox> agh, that's fine. i don't think we can do anything about that then
#118 [04:21] <DarkenFox> it's not worth to go back to win7 just to play this server
#119 [04:21] <DarkenFox> can you think of any other solutions? or is that the only possible answer
#120 [04:21] <Fahed> koifans do you mean a server ID or your ID?
#121 [04:21] <koifans> my id
#122 [04:22] <Fahed> as my knowledge thisis the salution... you can ask someone else maybe they have another salution DarkenFox
#123 [04:22] <Fahed> koifans you need a VPN or to reset your PC
#124 [04:23] * invinciblespeed [webchat@c-67-191-94-163.hsd1.fl.comcast.net] has joined #minecrafthelp
#125 [04:23] <invinciblespeed> Ok, so when I load up Minecraft I can't click anything at all after only a few seconds. It won't even pick up my mouse hovering over buttons. The game is not crashing as the title screen still moves, and the furthest I have ever gotten with this problem is going into the options menu. I have tried reinstalling Minecraft, and, like suggested, did a malware scan. That scan picked up nothing.
#126 [04:24] <Fahed> invinciblespeed do you click the game while "mojang" logo is on?
#127 [04:24] <invinciblespeed> ive tried doing that and not doing that
#128 [04:24] <Fahed> when exactly it crashes?
#129 [04:25] <invinciblespeed> if you read my problem youd see it doesnt crash
#130 [04:25] <Fahed> ik.. when exactly it doesn't pick up ur mouse hovering?
#131 [04:26] <invinciblespeed> after only a few seconds of the game opening, it is extremely difficult to even get past the title screen because the mojang logo is counted in those few seconds
#132 [04:26] <koifans> Fahed: serious? how about re-install the application?
#133 [04:26] * DarkenFox [webchat@c-73-109-220-62.hsd1.wa.comcast.net] has quit. (Ping timeout: 180 seconds)
#134 [04:27] <invinciblespeed> koifans, if you read the message youd see i did reinstalling it
#135 [04:27] <Fahed> koifans i do not think so...
#136 [04:27] <invinciblespeed> oh wait you were talking to fahed
#137 [04:27] <invinciblespeed> my bad
#138 [04:27] <Fahed> xD
#139 [04:27] <koifans> invinciblespeed, no problem
#140 [04:28] <Fahed> can u guys help me out?
#141 [04:28] <koifans> Fahed, i'm wondering when the id was set... it's "unfoldedpants95" now, really not my favorite style. is it's possible someone else has stolen my id?
#142 [04:29] <Fahed> do u mean an IGN?
#143 [04:30] <Fahed> cuz ID is just number and can't be shown darling...
#144 [04:30] <Fahed> when i wanted to play Minecraft 1.5.2 i found a crash so i sent you the crash report... it also does that to 1.4.6, pretty much every (1.4 - 1.5) versions... these versions mean a lot to me because these where the versions that i started playing Minecraft on.... i hope you guys help me with this issue and fix this problem... thanks.... (btw i deleted .minecraft folder and reinstalled it and the versions worked for a day and crashed again)
#145 [04:30] <koifans> ok, i don't really know
#146 [04:30] <Fahed> do you mean your name?
#147 [04:30] <koifans> Fahed, do u have a log file?
#148 [04:31] <Fahed> what's a log file?
#149 [04:32] <koifans> Fahed, sorry i shouldn't jump in coz i don't use version 1.5.2. i use 1.12 and somehow i saw a log file on my desktop
#150 [04:32] <Fahed> oya i do have it as well
#151 [04:33] <koifans> any clue inside?
#152 [04:33] <koifans> actually i just bought the game today... for kids
#153 [04:33] <Fahed> only the %appdata% thingy xD
#154 [04:34] <Fahed> are you a dad?
#155 [04:34] <koifans> are you?
#156 [04:34] <Fahed> no xD
#157 [04:34] <koifans> :)
#158 [04:34] <Fahed> wait buy me one then xD i use an alt
#159 [04:35] <koifans> joking
#160 [04:36] <Fahed> me? no\
#161 [04:43] * Fahed [webchat@86.108.4.79] has quit. (Ping timeout: 180 seconds)
#162 [04:59] * Snowman [~Snowman@85.146.18.119] has joined #minecrafthelp
#163 [05:09] <Andrio> koifans, on what version of Minecraft?
#164 [05:29] * skeletonboo [webchat@89.124.19.224] has joined #minecrafthelp
#165 [05:29] * skeletonboo [webchat@89.124.19.224] has joined #minecrafthelp
#166 [05:32] * skeletonboo [webchat@89.124.19.224] has left #minecrafthelp
#167 [05:35] * invinciblespeed [webchat@c-67-191-94-163.hsd1.fl.comcast.net] has joined #minecrafthelp
#168 [05:36] <invinciblespeed> Ok, so when I load up Minecraft I can't click anything at all after only a few seconds. It won't even pick up my mouse hovering over buttons. The game is not crashing as the title screen still moves, and the furthest I have ever gotten with this problem is going into the options menu. I have tried reinstalling Minecraft, and, like suggested, did a malware scan. That scan picked up nothing.
#169 [05:39] <GreyVulpine> Tried updating/changing java?
#170 [05:39] <invinciblespeed> yes
#171 [05:39] <GreyVulpine> And changing the path to java used in the launcher accordingly?
#172 [05:40] <invinciblespeed> where in the launch options would that be done?
#173 [05:41] <GreyVulpine> Launch options -> tick Advanced settings to on. go to the version you're trying to launch. Tick the Java executable line on.
#174 [05:41] <GreyVulpine> Set the java executable to the latest version you have installed on your computer.
#175 [05:42] * fire [webchat@180-177-85-232.dynamic.kbronet.com.tw] has joined #minecrafthelp
#176 [05:42] <invinciblespeed> it seems to already be set as the latest one
#177 [05:42] <fire> i have error HTTP 403: Forbidden
#178 [05:43] <fire> how to fix it?
#179 [05:43] <GreyVulpine> invinciblespeed - You're sure about that? The default is to use the packaged java, which is out of date.
#180 [05:44] <invinciblespeed> what would i put in there it use the latest version?
#181 [05:44] <GreyVulpine> invinciblespeed - All depends on what operationg system you're running, and where you have java installed.
#182 [05:46] <invinciblespeed> i have windows 8.1, and i have no idea where java is installed, i guess what ever the default location is
#183 [05:47] <GreyVulpine> So, first thing to do is to grab the latest java. Go here, download the latest java from the page: https://java.com/en/download/manual.jsp
#184 [05:47] <GreyVulpine> The installer will ask for a directory in which to install to, that'll be where you need to point the minecraft launcher to.
#185 [05:53] <invinciblespeed> grey vulpine, i did not do that, instead i just went to my program files and pulled the location right from that java itself says. i pasted it into the installed, and it did not work
#186 [05:54] <GreyVulpine> So, what path did you put in?
#187 [05:54] <invinciblespeed> C:\Program Files\Java\jre1.8.0_161\bin\javaw.exe
#188 [05:56] <GreyVulpine> Alright, and the problem still persists?
#189 [05:56] <invinciblespeed> yes, your solution did nothing
#190 [05:59] <GreyVulpine> Hmm, updating your video drivers recently?
#191 [05:59] <invinciblespeed> not recently
#192 [06:00] <GreyVulpine> Could you look into that?
#193 [06:02] * Heo3k2 [webchat@27.75.122.134] has joined #minecrafthelp
#194 [06:05] * Heo3k2 [webchat@27.75.122.134] has quit. (Ping timeout: 180 seconds)
#195 [06:08] * invinciblespeed_ [webchat@c-67-191-94-163.hsd1.fl.comcast.net] has joined #minecrafthelp
#196 [06:08] <invinciblespeed_> is the person who was helping me still here
#197 [06:11] * invinciblespeed_ [webchat@c-67-191-94-163.hsd1.fl.comcast.net] has quit. (Ping timeout: 180 seconds)
#198 [06:17] * lionlips [webchat@115.75.254.65] has joined #minecrafthelp
#199 [06:17] <lionlips> hello, any one there?
#200 [06:34] <lionlips> this apear on my screen when i try to join a server
#201 [06:42] * lionlips_ [webchat@115.75.254.65] has joined #minecrafthelp
#202 [06:43] <lionlips_> this apear when i try to join a server
#203 [06:43] <lionlips_> what can i do
#204 [06:43] <lionlips_> Internal Exception: io.netty,handler.codec.DecoderException: Java.io.IOException: Packet 0/0 (fq) was larger than I expected, found 1730 bytes extra whilstreading packet 0
#205 [06:44] <lionlips_> really
#206 [06:44] <lionlips_> what can i do to fix this
#207 [06:52] <lionlips_> Internal Exception: io.netty,handler.codec.DecoderException: Java.io.IOException: Packet 0/0 (fq) was larger than I expected, found 1730 bytes extra whilstreading packet 0
#208 [06:53] <lionlips_> that apeared on my screen when i try to join a server
#209 [06:53] <lionlips_> what can i do
#210 [06:58] * helpmepls [webchat@176066012114.atmpu0049.highway.a1.net] has joined #minecrafthelp
#211 [06:58] <helpmepls> mein mc geht nicht!! my mc doesnt work
#212 [06:59] * helpmepls_ [webchat@176066012114.atmpu0049.highway.a1.net] has joined #minecrafthelp
#213 [06:59] <helpmepls_> why does mc not work???
#214 [07:01] * helpmepls [webchat@176066012114.atmpu0049.highway.a1.net] has quit. (Ping timeout: 180 seconds)
#215 [07:03] * Ian1212 [webchat@93-142-27-244.adsl.net.t-com.hr] has joined #minecrafthelp
#216 [07:04] <Ian1212> Hello, I have problems with my account, I can't log into it, neither can my friends.
#217 [07:04] <Ian1212> I never gave out my Security Question so I don't think anyone 'hacked' it
#218 [07:06] * redpunk101 [webchat@c-73-10-149-66.hsd1.nj.comcast.net] has joined #minecrafthelp
#219 [07:09] <redpunk101> For months I have been unable to connect to online servers or even local 'open to LAN' games. The error I get is always: "Failed to connect to the server Failed to login: The authentication servers are currently down for maintenance."
#220 [07:10] * lionlips_ [webchat@115.75.254.65] has quit. (Ping timeout: 180 seconds)
#221 [07:10] <redpunk101> This is while running vanilla version
#222 [07:13] <Andrio> ??> redpunk101 tools/HJT
#223 [07:13] <Absol> redpunk101: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#224 [07:13] <Absol> redpunk101: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#225 [07:13] <redpunk101> Our family has 3 accounts. 1 works fine. other two had this issue. Reinstalled windows on one machine and it cleared up the issue.
#226 [07:13] <Andrio> Ian1212, can you reset your password?
#227 [07:17] <redpunk101> trying hijack.....
#228 [07:18] * tumbleweed [~bildramer@p200300ED83CE1400AC9BCCA14258DFA9.dip0.t-ipconnect.de] has quit. (Quit: alway rember happy day)
#229 [07:18] <redpunk101> https://paste.ubuntu.com/26477011/
#230 [07:19] * bildramer [~bildramer@p200300ED83CE1400AC9BCCA14258DFA9.dip0.t-ipconnect.de] has joined #minecrafthelp
#231 [07:21] <Andrio> redpunk101, do you know what version of Covenant Eyes is on that PC?
#232 [07:22] <redpunk101> i have tried disabling firewall, adding exceptions, opening ports on router, uninstalling and re-installing jre and mc launcher
#233 [07:25] <Andrio> redpunk101, do you know what version of Covenant Eyes is on that PC?
#234 [07:25] <redpunk101> CovenantEyes has been on this machine for years and is on both of the others... but to answer the question, it's Version 7.2.41
#235 [07:25] <Andrio> mm
#236 [07:25] <Andrio> I'd try getting rid of AVG Antivirus.
#237 [07:25] <Andrio> It's been known to cause problems with a lot of things.
#238 [07:25] <redpunk101> ok.
#239 [07:26] <Andrio> Consider Avast instead
#240 [07:26] <redpunk101> i think i've tried that too
#241 [07:26] <redpunk101> I have access to Norton...
#242 [07:26] <Andrio> well, it's still there.
#243 [07:26] <Andrio> Norton is also bad.
#244 [07:26] <Andrio> See https://paste.ubuntu.com/26477011/
#245 [07:26] <Andrio> https://minecraftirc.net/support-articles/known-incompatible-software/ *
#246 [07:26] <redpunk101> hmm ok
#247 [07:28] <Ian1212> Andrio i can`t reset my password :(
#248 [07:29] <Andrio> ??> Ian1212 account/send-email
#249 [07:29] <Absol> Ian1212: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#250 [07:29] <Absol> Ian1212: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#251 [07:31] <redpunk101> andrio i'm installing avast now
#252 [07:31] <redpunk101> will uninstall avg too
#253 [07:31] <Andrio> ok
#254 [07:32] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#255 [07:34] * pedro_lucas [webchat@177.223.106.137] has joined #minecrafthelp
#256 [07:34] * pedro_lucas [webchat@177.223.106.137] has quit. (Client Quit)
#257 [07:35] * Ian1212 [webchat@93-142-27-244.adsl.net.t-com.hr] has quit. (Ping timeout: 180 seconds)
#258 [07:36] * BoScGaMeR [webchat@i59F50345.versanet.de] has joined #minecrafthelp
#259 [07:36] <BoScGaMeR> hallo
#260 [07:36] <redpunk101> having trouble removing avg...
#261 [07:36] <redpunk101> give me a few mins
#262 [07:37] <BoScGaMeR> does anyone here speak German
#263 [07:37] <Andrio> redpunk101, did you find this? http://files-download.avg.com/util/tools/AVG_Remover.exe
#264 [07:38] <redpunk101> i hadn't. thanks
#265 [07:38] <redpunk101> tricky tricky
#266 [07:38] <Andrio> mm...
#267 [07:40] <redpunk101> is that the key to unlock the uninstaller? Seems like a nuisance, but a good idea to keep tighter security
#268 [07:41] <redpunk101> It may want to restart... can i just get back to this chat via address?
#269 [07:41] * BoScGaMeR [webchat@i59F50345.versanet.de] has quit. (Client Quit)
#270 [07:41] <Andrio> Yes.
#271 [07:41] <redpunk101> ok
#272 [07:44] * Mox [webchat@89-77-116-26.dynamic.chello.pl] has joined #minecrafthelp
#273 [07:46] * redpunk101 [webchat@c-73-10-149-66.hsd1.nj.comcast.net] has quit. (Ping timeout: 180 seconds)
#274 [07:47] * jjs999jjs [~jjs999jjs@2a02:c7d:662b:300:392c:2c75:e22f:d8c8] has joined #minecrafthelp
#275 [07:47] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#276 [08:01] * redpunk101 [webchat@c-73-10-149-66.hsd1.nj.comcast.net] has joined #minecrafthelp
#277 [08:01] <redpunk101> i'm back
#278 [08:02] <redpunk101> Andrio
#279 [08:02] <redpunk101> I was able to uninstall AVG
#280 [08:03] <Andrio> redpunk101, ok.. can you join servers now?
#281 [08:03] <redpunk101> I'm trying now...
#282 [08:05] <redpunk101> as before, I can see the online server (for test purposes i'm using mc.hypixel.net)
#283 [08:06] * JONEIVITOR [webchat@9.8.100.131.novainfomissal.com.br] has joined #minecrafthelp
#284 [08:06] <redpunk101> it updates the number of online users when I refresh
#285 [08:06] <redpunk101> same error
#286 [08:06] * JONEIVITOR [webchat@9.8.100.131.novainfomissal.com.br] has quit. (Client Quit)
#287 [08:06] <redpunk101> "authentication servers are down"
#288 [08:08] * Maddy16 [webchat@151.248.211.236] has joined #minecrafthelp
#289 [08:08] <Andrio> hm
#290 [08:09] <GreyVulpine> Tried disabling/uninstalling CE?
#291 [08:09] <redpunk101> when i check the mc servers online in chrome, it won't load status
#292 [08:09] <GreyVulpine> Also, you're not running minecraft in a VM or anything, right?
#293 [08:09] <redpunk101> @greyvulpine I have tried that in the past... same problem
#294 [08:10] <redpunk101> right
#295 [08:10] <Maddy16> My friend in germany cant get in her acc (Invalid password or username) but when i tryfrom my pc its working with the pw she tells me and e- mail after i copyed the pw and e mail so she can just copy paste but this also didnt work she cant get in on minecraft.net technic launcher and minecraft launcher but i get in with her acc dates with no problems. what does she need to do to get in (she knows username email and pw is all correct) ?
#296 [08:12] <GreyVulpine> Have her come here for support. It's hard enough to troubleshoot directly as it is
#297 [08:13] <Maddy16> well i can tell her the awnser shes on my ts but okey
#298 [08:13] <redpunk101> @maddy16 I agree with greyvulpine.
#299 [08:13] <Maddy16> okey shes coming
#300 [08:14] <redpunk101> it's difficult engouh when you are at the computer looking at settings and things to determine the problem...
#301 [08:14] <redpunk101> it's so much harder when you now have to communicate back and forth to someone else...
#302 [08:14] * Maddy16 [webchat@151.248.211.236] has quit. (Quit: Web client closed)
#303 [08:15] <Andrio> Especially via TeamSpeak
#304 [08:15] <redpunk101> XD
#305 [08:15] * dave2304 [webchat@151.248.211.236] has joined #minecrafthelp
#306 [08:17] * Maddy16 [webchat@ip-37-24-247-69.hsi14.unitymediagroup.de] has joined #minecrafthelp
#307 [08:17] * dave2304 [webchat@151.248.211.236] has joined #minecrafthelp
#308 [08:17] <redpunk101> @andrio So... if I can see the server in multiplayer menu, and when I refresh it shows the active users on the server change...but I can't validate to join, what could this point to?
#309 [08:17] <redpunk101> I have been thinking a port setting or firewall setting..
#310 [08:18] <Andrio> redpunk101, something is stopping you from getting to the Mojang session server.
#311 [08:18] <redpunk101> all of which I have changed/disabled/forwarded/uninstalled etc
#312 [08:18] <Andrio> and no, it's not down.
#313 [08:18] <redpunk101> do we know an IP i could try to PING?
#314 [08:18] <Andrio> https://sessionserver.mojang.com/
#315 [08:18] <redpunk101> ok... hold on..
#316 [08:19] <redpunk101> could not find host
#317 [08:20] <Maddy16> I cant loggin to my minecraft account saing: Invalid password or username but when i give the dates to a friend of mine and he can loggin into technic launcher minecraft.net etc but on my computer its not working even when he writes it to me and i copy paste it into i changed password already a few times and dont know what to do. How can i get in my account again ?
#318 [08:20] <Andrio> Well, that's not good.
#319 [08:20] <redpunk101> how about an ip trace?
#320 [08:20] <Andrio> redpunk101, can you open a command prompt?
#321 [08:21] <redpunk101> already open with elevated permission
#322 [08:21] <Andrio> redpunk101, try ipconfig /flushdns
#323 [08:22] <Andrio> and then try to get to https://sessionserver.mojang.com/ again
#324 [08:23] <redpunk101> still can't find host
#325 [08:23] <Andrio> redpunk101, you can't ping sessionserver.mojang.com
#326 [08:23] <Andrio> ?
#327 [08:23] <redpunk101> chrome shows a white page with the following text:
#328 [08:24] <redpunk101> "{"Status":"OK","Runtime-Mode":"productionMode","Application-Author":"Mojang Web Force","Application-Description":"Mojang Session Server.","Specification-Version":"3.1.4","Application-Name":"yggdrasil.session.restlet.server","Implementation-Version":"3.1.4_build42","Application-Owner":"Mojang"}"
#329 [08:24] <Andrio> ...so you could find it.
#330 [08:24] <Andrio> ok
#331 [08:24] <redpunk101> HAHA
#332 [08:25] <redpunk101> can't ping with "https://" at the beginning... sorry my bad!
#333 [08:25] <Andrio> ah..
#334 [08:25] <redpunk101> and no data loss
#335 [08:26] * dave2304 [webchat@151.248.211.236] has quit. (Ping timeout: 180 seconds)
#336 [08:27] <Andrio> ??> Maddy16 login/throttle
#337 [08:27] <Absol> Maddy16: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#338 [08:27] <Absol> Maddy16: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#339 [08:28] <redpunk101> This Mojang/Minecraft account hacking is no joke XD
#340 [08:28] <Andrio> Account hacking?
#341 [08:29] * m1kkelzuuu [webchat@ip51cfd254.direct-adsl.nl] has joined #minecrafthelp
#342 [08:29] <m1kkelzuuu> Hey, I'm trying to migrate my old minecraft account but I don't remember the e-mail or the password for it. I know the username but that's not very helpful
#343 [08:30] <Maddy16> Thank you
#344 [08:30] <Andrio> ??> m1kkelzuuu account/send-email
#345 [08:30] <Absol> m1kkelzuuu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#346 [08:30] <Absol> m1kkelzuuu: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#347 [08:30] <redpunk101> @andrio sorry..I was joking about Absol's message to Maddy16
#348 [08:30] <Andrio> ah
#349 [08:30] <Andrio> What's a joke is how easy some people make it to hack their accounts
#350 [08:30] <Andrio> one time I came back online to a PM with someone's email address and password.
#351 [08:31] <Andrio> They got a letter saying basically 'don't do that'.
#352 [08:31] <redpunk101> sheesh
#353 [08:31] <Andrio> 'also change your password right now'
#354 [08:31] <redpunk101> I don't understand why ppl don't have a clue sometimes.. it's really funny, but also frustrating...
#355 [08:32] <redpunk101> no kidding
#356 [08:33] <redpunk101> I act as the onsite IT tech at my company. The stuff people do and ask just baggles the mind some days.
#357 [08:33] <redpunk101> boggles
#358 [08:33] * Maddy16 [webchat@ip-37-24-247-69.hsi14.unitymediagroup.de] has quit. (Ping timeout: 180 seconds)
#359 [08:33] <Andrio> Yeah...
#360 [08:33] <Andrio> We do try to make it clear that we're volunteers.
#361 [08:33] <redpunk101> so.... about this issue..
#362 [08:33] <Andrio> If people can't read though..
#363 [08:34] <redpunk101> (ture)
#364 [08:34] <Andrio> redpunk101, so disabling AVG and Covenant Eyes didn't fix it?
#365 [08:34] <redpunk101> are there any windows settings that maybe I'm overlooking?
#366 [08:35] <redpunk101> I haven't disabled CE in a while, but know I did before with no success
#367 [08:36] <redpunk101> it's a bit of a pain, but I can disable it again....
#368 [08:36] <Andrio> hm
#369 [08:42] <redpunk101> i'm working on it...
#370 [08:43] * JFbass [webchat@din-45-4-250-78.speedsupernet.com.br] has joined #minecrafthelp
#371 [08:45] <JFbass> Hello, I'm having trouble migrating my account from one email to the other is active to learn more about the transaction question, but I dont have more
#372 [08:50] <tyteen4a03> ??> JFbass account/send-email
#373 [08:50] <Absol> JFbass: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#374 [08:50] <Absol> JFbass: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#375 [08:51] <JFbass> i dont have my Transaction ID, only my email cadastred and my new email
#376 [08:55] <tyteen4a03> JFbass: when did you buy Minecraft?
#377 [08:56] <JFbass> one moment
#378 [08:57] <redpunk101> i'll be back... havew to restart
#379 [08:59] * cookiekarsten [webchat@213.125.248.122] has joined #minecrafthelp
#380 [09:00] * cookiekarsten [webchat@213.125.248.122] has quit. (Client Quit)
#381 [09:00] <JFbass> Actually, I'd like to know how to change my email address to one that already has the mojang account, but not from minecraft
#382 [09:00] * redpunk101 [webchat@c-73-10-149-66.hsd1.nj.comcast.net] has quit. (Ping timeout: 180 seconds)
#383 [09:01] <GreyVulpine> You either do that by logging into your mojang account, or by contacting Mojang Support to have them do it for you
#384 [09:03] <JFbass> how do I contact mojang support? Do you have how to send me the link?
#385 [09:03] <GreyVulpine> JFbass - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#386 [09:04] <JFbass> thanks
#387 [09:16] * Eahad [webchat@host-212-68-220-165.dynamic.voo.be] has joined #minecrafthelp
#388 [09:21] * Eahad [webchat@host-212-68-220-165.dynamic.voo.be] has quit. (Ping timeout: 180 seconds)
#389 [09:24] * redpunk101 [webchat@c-73-10-149-66.hsd1.nj.comcast.net] has joined #minecrafthelp
#390 [09:55] * sar [webchat@pool-68-132-121-100.nycmny.fios.verizon.net] has joined #minecrafthelp
#391 [09:56] <sar> I am lost in a flat world without coordinates and need help to get back to my house, please. we've tried F3 compass and map
#392 [10:14] * Fmannen620 [webchat@81-234-75-60-no261.tbcn.telia.com] has joined #minecrafthelp
#393 [10:16] <Fmannen620> when I am trying to upload my world to my realm it fails (-1). please help me!
#394 [10:19] * Noelmann1 [webchat@c83-251-11-137.bredband.comhem.se] has joined #minecrafthelp
#395 [10:20] <Noelmann1> Hi, my account does not work to play lan. what can i do?
#396 [10:22] * Noelmann1 [webchat@c83-251-11-137.bredband.comhem.se] has quit. (Client Quit)
#397 [10:32] * coastalseminole [webchat@c-73-182-81-76.hsd1.ga.comcast.net] has joined #minecrafthelp
#398 [10:32] * coastalseminole [webchat@c-73-182-81-76.hsd1.ga.comcast.net] has quit. (Client Quit)
#399 [10:38] * NR [webchat@host109-156-123-59.range109-156.btcentralplus.com] has joined #minecrafthelp
#400 [10:40] <NR> I bought a pack on a parental account thinking the kids could play it on theirs, that isnt true apparently?
#401 [10:46] * HENKJAN [webchat@5468952B.cm-12-1c.dynamic.ziggo.nl] has joined #minecrafthelp
#402 [10:47] * nathalia [webchat@191.53.53.51] has joined #minecrafthelp
#403 [10:47] * nathalia [webchat@191.53.53.51] has quit. (Client Quit)
#404 [10:47] <HENKJAN> i have an error whit my minecraft the error is 5
#405 [10:48] <HENKJAN> ??????????????????????????????????????????????????????????????????? heelp me
#406 [10:49] * Monsters [webchat@x4e332155.dyn.telefonica.de] has joined #minecrafthelp
#407 [10:50] <HENKJAN> #minecrafthelp
#408 [10:53] * HENKJAN [webchat@5468952B.cm-12-1c.dynamic.ziggo.nl] has quit. (Quit: Web client closed)
#409 [10:58] * trohlen [webchat@188.92.15.3] has joined #minecrafthelp
#410 [11:16] * Spidey60 [webchat@c-73-107-107-122.hsd1.fl.comcast.net] has joined #minecrafthelp
#411 [11:17] * Spidey60 [webchat@c-73-107-107-122.hsd1.fl.comcast.net] has quit. (Client Quit)
#412 [11:25] * GuyWhoIsCool [webchat@HSI-KBW-134-3-98-185.hsi14.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#413 [11:25] * GuyWhoIsCool [webchat@HSI-KBW-134-3-98-185.hsi14.kabel-badenwuerttemberg.de] has quit. (Client Quit)
#414 [11:26] * jessicaa1000 [webchat@ip4d148b06.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#415 [11:26] <jessicaa1000> my minecraft version 1.12.2 doesnt work
#416 [11:27] <jessicaa1000> the launcher says that they couldnt save the data
#417 [11:30] * jessicaa1000 [webchat@ip4d148b06.dynamic.kabel-deutschland.de] has quit. (Ping timeout: 180 seconds)
#418 [11:37] * faf [webchat@71.221.7.51.dyn.plus.net] has joined #minecrafthelp
#419 [11:38] <faf> i need help with minecraft servers
#420 [11:38] <faf> it doesn't want to connect
#421 [11:38] <faf> and the error is this Exception in thread "Server Connector #1
#422 [11:38] <faf> Exception in thread "Server Connector #1" <log4j:Event logger="no" timestamp="1517159961836" level="INFO" thread="Server Connector #1"> <log4j:Message><![CDATA[[STDERR]: java.lang.NoClassDefFoundError: Could not initialize class io.netty.bootstrap.Bootstrap]]></log4j:Message> </log4j:Event>
#423 [11:39] <faf> anyone?
#424 [11:40] * faf [webchat@71.221.7.51.dyn.plus.net] has quit. (Client Quit)
#425 [11:45] * Gamer0007 [webchat@adsl10po0.tel.net.ba] has joined #minecrafthelp
#426 [11:45] <Gamer0007> #minecrafthelp
#427 [11:46] <Gamer0007> how to fix java.lang.nullpointerexception
#428 [11:46] <Gamer0007> how to fix java.lang.nullpointerexception
#429 [11:46] <Gamer0007> how to fix java.lang.nullpointerexception
#430 [11:47] <Gamer0007> how to fix java.lang.nullpointerexceptionhow to fix java.lang.nullpointerexceptionhow to fix java.lang.nullpointerexceptionhow to fix java.lang.nullpointerexceptionhow to fix java.lang.nullpointerexceptionhow to fix java.lang.nullpointerexception
#431 [11:47] <Gamer0007> how to fix java.lang.nullpointerexceptionhow to fix java.lang.nullpointerexception
#432 [11:47] <Gamer0007> how to fix java.lang.nullpointerexception
#433 [11:47] <Gamer0007> how to fix java.lang.nullpointerexception
#434 [11:47] <Gamer0007> how to fix java.lang.nullpointerexception
#435 [11:47] * Absol kicked Gamer0007 from #minecrafthelp (Reason: amer0007 :Stop spamming)
#436 [11:48] * PAWS [webchat@cpe-66-56-176-238.sc.res.rr.com] has joined #minecrafthelp
#437 [11:48] * Gamer007 [webchat@adsl10po0.tel.net.ba] has joined #minecrafthelp
#438 [11:48] <Gamer007> how to fix java.lang.nullpointerexception
#439 [11:48] * PAWS [webchat@cpe-66-56-176-238.sc.res.rr.com] has quit. (Client Quit)
#440 [11:48] <Gamer007> how to fix java.lang.nullpointerexception
#441 [11:48] <Gamer007> can someone help me
#442 [11:48] <Gamer007> how to fix java.lang.nullpointerexception
#443 [11:49] * Gamer007 [webchat@adsl10po0.tel.net.ba] has quit. (Client Quit)
#444 [11:55] * Fmannen620 [webchat@81-234-75-60-no261.tbcn.telia.com] has quit. (Ping timeout: 180 seconds)
#445 [12:00] * Gunpoint22 [webchat@c-73-132-81-240.hsd1.md.comcast.net] has joined #minecrafthelp
#446 [12:01] <Gunpoint22> I lost the email and the questions to my minecraft account is there anyway i could change them without both?
#447 [12:08] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#448 [12:08] * MARCUS [webchat@ool-ae2c3b9c.dyn.optonline.net] has joined #minecrafthelp
#449 [12:09] <MARCUS> helo it says there is an issue and it won't let me join in on minecraft
#450 [12:10] <MARCUS> HELLLLLLLLOOOOOOOO
#451 [12:10] <MARCUS> i need help here ok come on
#452 [12:13] * MARCUS [webchat@ool-ae2c3b9c.dyn.optonline.net] has quit. (Ping timeout: 180 seconds)
#453 [12:17] * BaneOfSmite [webchat@58.182.73.185] has joined #minecrafthelp
#454 [12:17] <BaneOfSmite> Where can I download and install OpenAL?
#455 [12:18] * e_l1997 [~quassel@2.65.76.103.mobile.tre.se] has joined #minecrafthelp
#456 [12:20] * Pitacchia [webchat@host110-224-static.12-87-b.business.telecomitalia.it] has joined #minecrafthelp
#457 [12:23] <Pitacchia> Hi, I have a problem with my Minecraft that I've bought one month ago... now I've 1.2.10.1 beta version for windows 10, but I want 1.2.9 version to continue to play in my Realm. What can I do?
#458 [12:24] <GreyVulpine> You can switch between versions in the launcher
#459 [12:25] <Pitacchia> where is the launcher? I can't found it. I tried to find it everywhere!
#460 [12:25] <GreyVulpine> How do you run minecraft?
#461 [12:26] <Pitacchia> I've an icon in the start menu
#462 [12:26] * BaneOfSmite [webchat@58.182.73.185] has quit. (Ping timeout: 180 seconds)
#463 [12:26] <GreyVulpine> Okay, and when you click on the icon in the start menu, what happens?
#464 [12:27] <Pitacchia> There is immediately the main windows with "play", "shop"...
#465 [12:28] <Pitacchia> *window
#466 [12:28] <GreyVulpine> Okay, that would be the launcher. To the right of the Play button, what do you see?
#467 [12:29] <Pitacchia> There is my character
#468 [12:29] <GreyVulpine> Is there an arrow immediately to the right of the Play button?
#469 [12:30] <Pitacchia> on the right of "create new world" I can see an arrow
#470 [12:30] <Pitacchia> but on the right of play i don't
#471 [12:33] <Pitacchia> I'm sorry but I'm waiting for five days... and I become crazy :'D
#472 [12:35] <GreyVulpine> http://www.minecraftforum.net/forums/support/windows-10-support/2846733-better-together-beta-update-downgrade?page=2
#473 [12:38] * Steve [webchat@host110-224-static.12-87-b.business.telecomitalia.it] has joined #minecrafthelp
#474 [12:42] * Heliumgaming [webchat@cpe-23-243-81-149.socal.res.rr.com] has joined #minecrafthelp
#475 [12:42] <Steve> Hi, I bought Minecraft from Microsoft store for my pc (Windows 10) and I had 1.2.8 version... next it became upgrade automatically to 1.2.9 and I create my Realm... now I have 1.2.10.1 beta version and I can't access to Realm, can I downgrade my version?
#476 [12:47] * BlueDog [webchat@d108-172-121-156.bchsia.telus.net] has joined #minecrafthelp
#477 [12:48] * BlueDog [webchat@d108-172-121-156.bchsia.telus.net] has quit. (Client Quit)
#478 [12:54] * ghost_ [webchat@208.84.223.150] has joined #minecrafthelp
#479 [12:55] <ghost_> ive been trying to get in the latest verion of minecraft but it keeps giving me a error pop up
#480 [12:56] * ghost_ [webchat@208.84.223.150] has quit. (Client Quit)
#481 [12:57] * NR [webchat@host109-156-123-59.range109-156.btcentralplus.com] has quit. (Ping timeout: 180 seconds)
#482 [13:04] * webrosc [~webrosc@cpc138564-newt42-2-0-cust218.19-3.cable.virginm.net] has quit. (Ping timeout: 207 seconds)
#483 [13:05] * yuhliu_ [~yuhliu@36.102.208.75] has joined #minecrafthelp
#484 [13:05] * webrosc [~webrosc@cpc138564-newt42-2-0-cust218.19-3.cable.virginm.net] has joined #minecrafthelp
#485 [13:06] * Steve [webchat@host110-224-static.12-87-b.business.telecomitalia.it] has quit. (Quit: Web client closed)
#486 [13:11] * koifans [~yuhliu@36.102.208.75] has quit. (Ping timeout: 383 seconds)
#487 [13:15] * LianGamer79 [webchat@179.52.132.227] has joined #minecrafthelp
#488 [13:15] * LianGamer79 [webchat@179.52.132.227] has joined #minecrafthelp
#489 [13:15] * LianGamer79 [webchat@179.52.132.227] has left #minecrafthelp
#490 [13:40] * Heliumgaming [webchat@cpe-23-243-81-149.socal.res.rr.com] has quit. (Ping timeout: 180 seconds)
#491 [13:51] * MadAHX [webchat@24.102.180.124.res-cmts.mlf.ptd.net] has joined #minecrafthelp
#492 [13:51] <MadAHX> Hey any one know how to fix this error? Unable to create directory. librarylwjglopenal-20100824.jar
#493 [13:53] * bobfred [webchat@142.134.38.154] has joined #minecrafthelp
#494 [13:53] <bobfred> hello?
#495 [13:54] <MadAHX> Hey
#496 [13:54] * samuelduro [webchat@90.168.21.160] has joined #minecrafthelp
#497 [13:54] <bobfred> hi im currently having a issue with my minecraft 1.12.2 could you help possibly
#498 [13:55] <MadAHX> I wonder if its the same issue as me. Whats wrong with your mc?
#499 [13:55] * Uftilani [webchat@p5DF50FB2.dip0.t-ipconnect.de] has joined #minecrafthelp
#500 [13:56] <bobfred> its a thing called af za lang i honestly tried mostly everything to fix it
#501 [13:57] * MadAHX [webchat@24.102.180.124.res-cmts.mlf.ptd.net] has quit. (Quit: Web client closed)
#502 [13:57] <Uftilani> Hi together, I tried to update Minecraft launcher. For thar i wanted downlod on minecraft.net, but the login failed, Invalid username or password. I wrote to Mojang, but ther is no answer. What else can i do
#503 [13:57] <samuelduro> I have Minecraft in iOS. But I need to reset my iPad. Is there any form to save all my worlds ?
#504 [14:01] * bobfred [webchat@142.134.38.154] has quit. (Ping timeout: 180 seconds)
#505 [14:02] * maddie [webchat@34.89.249.216.dyn.smithville.net] has joined #minecrafthelp
#506 [14:05] * callum657 [webchat@host165-120-113-7.range165-120.btcentralplus.com] has joined #minecrafthelp
#507 [14:05] <maddie> when i click play it goes to the mojang screen and just sits there and if i click the button to make the screen big it says minecraft not responding then it reports it to microsoft the goes back to the launcher and says sorry for the inconveneace mincraft crashed help what do i do
#508 [14:05] * callum657 [webchat@host165-120-113-7.range165-120.btcentralplus.com] has quit. (Client Quit)
#509 [14:06] <mattym> ??> maddie av/adwcleaner
#510 [14:06] <Absol> maddie: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#511 [14:06] <Absol> maddie: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#512 [14:08] <samuelduro> I have Minecraft in iOS. But I need to reset my iPad. Is there any form to save all my worlds ?
#513 [14:08] <mattym> samuelduro, You will need to find a 3rd party app that allows you to access your files on an iOS device.
#514 [14:11] * Caly [webchat@97-115-20-195.ptld.qwest.net] has joined #minecrafthelp
#515 [14:12] <Caly> My launcher will not work. When I open it from my desktop icon, the screen stays black and the launcher never loads. I have reinstalled it multiple times, but it has not helped. Any other suggestions? Thanks.
#516 [14:12] <mattym> ??> Caly tools/hjt
#517 [14:12] <Absol> Caly: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#518 [14:12] <Absol> Caly: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#519 [14:13] <Uftilani> Hi together, I tried to update Minecraft launcher. For that i wanted to start a new downlod on minecraft.net, but the login failed, Invalid username or password. I tried the "Password forgotten" button, but i got no Mail. I wrote to Mojang, but there was no answer. What else can i do
#520 [14:13] <mattym> Uftilani, You need to wait for the reply from Mojang.
#521 [14:14] <Uftilani> I wait since 1 week. How long should i wait?
#522 [14:14] * maddie [webchat@34.89.249.216.dyn.smithville.net] has quit. (Ping timeout: 180 seconds)
#523 [14:15] * LordDruk [webchat@181.168.235.218] has joined #minecrafthelp
#524 [14:15] <mattym> Uftilani, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#525 [14:15] <Uftilani> Hmmh, okay, thx
#526 [14:16] * Uftilani [webchat@p5DF50FB2.dip0.t-ipconnect.de] has quit. (Quit: Web client closed)
#527 [14:17] * Jeelo [webchat@cpe-74-64-101-53.nyc.res.rr.com] has joined #minecrafthelp
#528 [14:17] * Jeelo [webchat@cpe-74-64-101-53.nyc.res.rr.com] has quit. (Client Quit)
#529 [14:17] <samuelduro> mattym, which 3rd party app? Thanks
#530 [14:17] <mattym> samuelduro, Thats up to you to find out.
#531 [14:18] <Caly> https://paste.ubuntu.com/26479559/
#532 [14:19] * FancyGolden [webchat@bras-vprn-ctgypq1301w-lp130-03-76-65-176-184.dsl.bell.ca] has joined #minecrafthelp
#533 [14:20] <mattym> Caly, Remove Akamai Netsession and then restart the PC. After you restart, reinstall the game and try it again.
#534 [14:20] <FancyGolden> An unexpected Issue has occured and the game crashed. We're sorry for the inconvenance. I can't play Minecraft!
#535 [14:20] <Caly> Ok, thanks.
#536 [14:20] <mattym> ??> FancyGolden launcher/log-txt
#537 [14:20] <Absol> FancyGolden: We need to see your full launcher log, which is created in the game directory.
#538 [14:20] <Absol> FancyGolden: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#539 [14:26] * Caly [webchat@97-115-20-195.ptld.qwest.net] has quit. (Ping timeout: 180 seconds)
#540 [14:27] <FancyGolden> Send it here?
#541 [14:27] <mattym> FancyGolden, Yes
#542 [14:28] <FancyGolden> It's a lot. Might take awhile to copy.
#543 [14:36] * mib_45f31o [Mibbit@dynamic-adsl-94-34-7-205.clienti.tiscali.it] has joined #minecrafthelp
#544 [14:36] * Absol kicked mib_45f31o from #minecrafthelp (Reason: ib_45f31o :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#545 [14:36] <FancyGolden> Is there anyway I can copy iy faster? Not even quarter way.
#546 [14:37] <FancyGolden> https://paste.ubuntu.com/
#547 [14:37] <mattym> FancyGolden, If you click anywhere in the text file, then hold down Ctrl and click the A button, it will select all
#548 [14:38] <FancyGolden> Alrighty, here ya go
#549 [14:38] <FancyGolden> [0128/150004:INFO:LauncherAppBrowser.cpp(24)] Work dir is C:\Users\user\AppData\Roaming\.minecraft [0128/150004:INFO:ClientHandler.cpp(182)] Creating launcher window. [0128/150005:INFO:LauncherAppRenderer.cpp(110)] Javascript bridge extended. [0128/150008:INFO:ClientHandler.cpp(859)] Preferences / startup: Read preferences [0128/150008:INFO:ClientHandler.cpp(859)] Preferences: Wrote preferences [0128
#550 [14:38] <mattym> FancyGolden, Do the rest of the instructions
#551 [14:39] <FancyGolden> You mean what it saids in the Box? Or what is in the search bar?
#552 [14:39] <mattym> FancyGolden, In the search/address bar
#553 [14:40] <FancyGolden> https://paste.ubuntu.com/
#554 [14:40] <FancyGolden> This is what it is.
#555 [14:40] <mattym> FancyGolden, You havent clicked the Paste! button.
#556 [14:41] <FancyGolden> Text Only correct?
#557 [14:41] <mattym> FancyGolden, Yes
#558 [14:41] <FancyGolden> Paste! Button. It won't work.
#559 [14:42] * Jen_ [webchat@pool-96-235-186-14.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#560 [14:42] <mattym> FancyGolden, Make sure you entered something in the Poster box
#561 [14:43] <FancyGolden> I did,
#562 [14:43] * Jen_ [webchat@pool-96-235-186-14.cmdnnj.fios.verizon.net] has quit. (Client Quit)
#563 [14:44] <FancyGolden> ITI did paste inside the box.
#564 [14:44] <FancyGolden> I*
#565 [14:44] <FancyGolden> Wanna see it?
#566 [14:45] <mattym> FancyGolden, If you have done everything write, it should give you a unique link/address for the post
#567 [14:46] <FancyGolden> https://paste.ubuntu.com/26479745/
#568 [14:46] <FancyGolden> Worked.
#569 [14:48] <FancyGolden> What would happen if you can't fix this?
#570 [14:48] <mattym> FancyGolden, It should be fine, already see the issue, just need one more log.
#571 [14:48] <mattym> ??> FancyGolden win/dxdiag
#572 [14:48] <Absol> FancyGolden: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#573 [14:48] <FancyGolden> Will this fix this?
#574 [14:49] <mattym> FancyGolden, No, it gets more info needed so we can get you the right fix.
#575 [14:49] <FancyGolden> Alright, ill do it brb
#576 [14:53] <FancyGolden> https://paste.ubuntu.com/26479775/
#577 [14:53] <FancyGolden> There.
#578 [14:54] <mattym> FancyGolden, Download and Install the file from this page https://www.geforce.com/drivers/results/129085
#579 [14:54] <mattym> FancyGolden, After you install that, it should be all good.
#580 [14:55] <FancyGolden> You sure this is not a virus?
#581 [14:55] <mattym> FancyGolden, Yes
#582 [14:55] <FancyGolden> Done.
#583 [14:55] <FancyGolden> Now open my MC?
#584 [14:55] <mattym> FancyGolden, Did you install it?
#585 [14:56] <FancyGolden> Ooh hold on.
#586 [14:56] <FancyGolden> Yep,
#587 [14:57] <FancyGolden> I feel like this is a virus.
#588 [14:57] <FancyGolden> I don't know why,
#589 [14:57] <FancyGolden> Now It shows NVIDA.
#590 [14:57] * iamabassfish [webchat@cpe-74-129-57-224.kya.res.rr.com] has joined #minecrafthelp
#591 [14:59] * Caly [webchat@97-115-20-195.ptld.qwest.net] has joined #minecrafthelp
#592 [14:59] * iamabassfish [webchat@cpe-74-129-57-224.kya.res.rr.com] has quit. (Client Quit)
#593 [14:59] <FancyGolden> May I ask, who are these people on the right.
#594 [14:59] * LordDruk [webchat@181.168.235.218] has quit. (Quit: Web client closed)
#595 [15:00] <Caly> I disabled the program Absol recommended, restarted my computer, and reinstalled Minecraft. The launcher still is not working. Any other suggestions?
#596 [15:00] <FancyGolden> Hey, Caly.
#597 [15:00] * Squidsterdude [webchat@97-116-53-132.mpls.qwest.net] has joined #minecrafthelp
#598 [15:02] <Squidsterdude> Getting io.netty.channel.ConnectTimeoutException: connection timed out error everytime I try to connect to a server
#599 [15:07] <FancyGolden> WORKED.
#600 [15:08] * samuelduro [webchat@90.168.21.160] has quit. (Ping timeout: 180 seconds)
#601 [15:11] * iamabassfish [webchat@cpe-74-129-57-224.kya.res.rr.com] has joined #minecrafthelp
#602 [15:12] * iamabassfish [webchat@cpe-74-129-57-224.kya.res.rr.com] has quit. (Client Quit)
#603 [15:15] * everardo308YT [webchat@177.247.209.190] has joined #minecrafthelp
#604 [15:15] * everardo308YT [webchat@177.247.209.190] has joined #minecrafthelp
#605 [15:16] * everardo308YT [webchat@177.247.209.190] has left #minecrafthelp
#606 [15:16] <mattym> Caly, What method did you use to reinstall the game?
#607 [15:17] <Caly> I uninstalled it through the installer, and redownloaded the installer and ran the whole install process.
#608 [15:17] <mattym> ??> Caly win/reinst
#609 [15:17] <Absol> Caly: You may need to reinstall the locally installed files that Minecraft puts into place.
#610 [15:18] <Absol> Caly: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#611 [15:19] * FancyGolden [webchat@bras-vprn-ctgypq1301w-lp130-03-76-65-176-184.dsl.bell.ca] has quit. (Ping timeout: 180 seconds)
#612 [15:19] <Caly> @absol , you mean all of the assets, libraries, logs, resourcepacks (etc) folders and all the launcher and other files?
#613 [15:20] <mattym> Caly, Everything inside .minecraft that is not the saves folder
#614 [15:20] <Caly> Ok, I'll let you know how it goes. Thanks
#615 [15:20] * ToupeiraEspacial [webchat@186.221.91.147] has joined #minecrafthelp
#616 [15:20] * ToupeiraEspacial [webchat@186.221.91.147] has joined #minecrafthelp
#617 [15:22] * ToupeiraEspacial [webchat@186.221.91.147] has left #minecrafthelp
#618 [15:23] * ToupeiraEspacial [webchat@186.221.91.147] has joined #minecrafthelp
#619 [15:23] <ToupeiraEspacial> https://paste.ubuntu.com/26479879/
#620 [15:23] <mattym> ToupeiraEspacial, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#621 [15:25] <Caly> The launcher is still doing the same blackout screen. When I move my mouse around on the launcher, my pointer will switch to a hand to click over some areas, so it's as if the buttons/places to click are there, it's just all black
#622 [15:25] <mattym> ??> Caly win/dxdiag
#623 [15:25] <Absol> Caly: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#624 [15:27] * GandhiChan [webchat@S0106b0059419d5ad.ed.shawcable.net] has joined #minecrafthelp
#625 [15:28] <GandhiChan> I'm having a problem with launching the game; I do know from the logs that it's not able to run fullscreen with "failed to set display mode"
#626 [15:28] <GandhiChan> DxDiag:
#627 [15:28] <GandhiChan> https://pastebin.com/2wX9LMX9
#628 [15:30] <mattym> GandhiChan, Does it work when not in fullscreen?
#629 [15:42] * Paula123x [webchat@89-79-216-169.dynamic.chello.pl] has joined #minecrafthelp
#630 [15:43] * Paula123x [webchat@89-79-216-169.dynamic.chello.pl] has quit. (Client Quit)
#631 [15:48] * Caly [webchat@97-115-20-195.ptld.qwest.net] has quit. (Ping timeout: 180 seconds)
#632 [15:48] * Jordan_ [webchat@36.67-212-37-net.sccoast.net] has joined #minecrafthelp
#633 [15:49] <Jordan_> I know my username and password, but im not able to log into account, forgetting email.
#634 [15:50] <mattym> ??> Jordan_ account/send-email
#635 [15:50] <Absol> Jordan_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#636 [15:50] <Absol> Jordan_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#637 [15:52] * Jordan_ [webchat@36.67-212-37-net.sccoast.net] has quit. (Client Quit)
#638 [16:23] <GandhiChan> I haven't tried to do it not in fullscreen, I can't get to the point that i can actually change that in video settings
#639 [16:23] <GandhiChan> It gets to mojang, waits for a few seconds then quits
#640 [16:28] * VexinMC [webchat@h150.233.19.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#641 [16:29] <VexinMC> Unable to save download. purreow1.ogg
#642 [16:29] <VexinMC> i need help
#643 [16:30] * GandhiChan [webchat@S0106b0059419d5ad.ed.shawcable.net] has joined #minecrafthelp
#644 [16:34] * VexinMC [webchat@h150.233.19.98.dynamic.ip.windstream.net] has quit. (Ping timeout: 180 seconds)
#645 [16:39] * LostMother [webchat@c-68-36-111-4.hsd1.mi.comcast.net] has joined #minecrafthelp
#646 [16:42] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#647 [16:42] <LostMother> ok I am a Mom of a 7 yr old boy who wants minecraft... I bought it and downloaded it after purchase... it wont stop crashing at startup! I hav done everything I was told to do and it wont stop... i have windows 7 professional... minecraft java edition... I have the latest java installed
#648 [16:43] <LostMother> I am not stupid when it comes to computers either... I should put that in...
#649 [17:05] * Snowman [~Snowman@85.146.18.119] has quit. (Quit: Leaving)
#650 [17:10] * caera [webchat@cpc108455-cowc8-2-0-cust191.14-2.cable.virginm.net] has joined #minecrafthelp
#651 [17:11] <caera> hi, im just wondering if you can help as my game keeps crashing anytime i try to log on, thanks
#652 [17:11] <thgilfodrol> ??> caera launcher/log
#653 [17:11] <Absol> caera: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#654 [17:13] <caera> thanks
#655 [17:13] * ReplayHG_ [webchat@186.214.159.10] has joined #minecrafthelp
#656 [17:13] * Plushy_o [webchat@98.221.117.98] has joined #minecrafthelp
#657 [17:14] <Plushy_o> hi
#658 [17:14] <Plushy_o> hello
#659 [17:14] <Plushy_o> i need help
#660 [17:14] <thgilfodrol> ??> Plushy_o ask
#661 [17:14] <Absol> Plushy_o: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#662 [17:14] * Plushy_o [webchat@98.221.117.98] has quit. (Client Quit)
#663 [17:14] <Absol> Plushy_o: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#664 [17:14] <ReplayHG_> Hi, I need help pfvr !!!
#665 [17:15] <thgilfodrol> ??> ReplayHG_ ask
#666 [17:15] <Absol> ReplayHG_: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#667 [17:15] <Absol> ReplayHG_: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#668 [17:16] <ReplayHG_> I changed my password with everything and it is not logging it says that the password or email is wrong but I did not wait half an hour and it still goes wrong I am very sad
#669 [17:18] <ReplayHG_> I entered mojang and minecraft.net and says wrong I am always super trise because I wanted to play for the first time in original server :(
#670 [17:18] * caera [webchat@cpc108455-cowc8-2-0-cust191.14-2.cable.virginm.net] has quit. (Ping timeout: 180 seconds)
#671 [17:18] <thgilfodrol> ReplayHG_: have you tried resetting your password, and if you do, do you get the email?
#672 [17:19] * Shadoz [webchat@cpe-76-92-185-237.kc.res.rr.com] has joined #minecrafthelp
#673 [17:22] <Shadoz> So, i'm having a problem with my minecraft game. I have had this problem TWO times in a row. This being my second time. I have ~PURCHASED~ both games legitimately and the first time I had lost access to the game entirely. I had no access with my account or game. I had never done anything illegal or anything either. So I had no reason to lose access. After a year of being a tad heated because that was a waste of money for me I decide t
#674 [17:23] <Shadoz> But, I decided to stop playing again for the rest of the year to focus on other things. So I came back to it today 1/28/2018 and I have no access to the full game ~AGAIN~ and its telling me to buy the game again. I can only access the Demo. Which is complete Ass. What can I even do about it. I want to contact them personally but I can't find any means of contact.
#675 [17:24] <thgilfodrol> Shadoz: what is your username?
#676 [17:24] <Shadoz> Shadoz356/Shadoz96
#677 [17:25] <thgilfodrol> Shadoz: can you make sure you're signing into the right account via the right email?
#678 [17:25] <Shadoz> I am. I'm using the same email as the first account.
#679 [17:26] <Shadoz> I'm currently Signed into the launcher looking at the demo button.
#680 [17:26] <thgilfodrol> ??> Shadoz account/send-email
#681 [17:26] <Absol> Shadoz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#682 [17:26] <Absol> Shadoz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#683 [17:26] <thgilfodrol> ??> Shadoz account/trans-id
#684 [17:26] <Absol> Shadoz: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#685 [17:26] <thgilfodrol> Shadoz: send an email to mojang via the linked form, and include your transaction id
#686 [17:26] <thgilfodrol> Shadoz: they'll be able to help you recover it
#687 [17:26] <Shadoz> Alright.
#688 [17:27] <thgilfodrol> Shadoz: it is worth mentioning that if this has happened twice, I'd recommend you do a malware scan with something like Avast and malwarebytes
#689 [17:27] <thgilfodrol> Shadoz: might be indicative of some sort of keylogger
#690 [17:28] <Shadoz> I have Avast on a scan about 4-5 times a week
#691 [17:28] <thgilfodrol> Shadoz: do you use any non-official launchers, or signed with your account details on another site?
#692 [17:29] <Shadoz> I do not use Non-Official Launchers and no I have other email's with specific tasks to other sites.
#693 [17:29] <Shadoz> each with different passwords as well.
#694 [17:29] <thgilfodrol> Shadoz: hmm, it might be worth mentioning the details about your previous account in the email as well then
#695 [17:30] <thgilfodrol> Shadoz: perhaps they might be able to offer insight
#696 [17:30] <Shadoz> I had problems with them in the past anyways.
#697 [17:30] <thgilfodrol> Shadoz: what do you mean ?
#698 [17:31] <Shadoz> I doubt they'll provide anything useful in regards of insight.
#699 [17:31] <Shadoz> I sent a email to them using this same method and nothing was done about it.
#700 [17:31] <Shadoz> Regarding my first account.
#701 [17:31] <thgilfodrol> Shadoz: did you include your transaction id?
#702 [17:31] <Shadoz> Mhm.
#703 [17:32] <thgilfodrol> Shadoz: ah, I'd say your best bet is to try contacting them again anyway
#704 [17:32] <thgilfodrol> Shadoz: unfortunately we don't have access to your account details here
#705 [17:33] <ReplayHG_> thgil I changed yes and it has not been
#706 [17:33] <Shadoz> I'll try again. But if it can't be resolved this time what should I do.
#707 [17:34] <thgilfodrol> Shadoz: if you include your transaction id they should be able to help
#708 [17:34] <thgilfodrol> Shadoz: ultimately it's them that has the power to do anything in the end
#709 [17:34] <Shadoz> Then they had the power to refuse me help in the past?
#710 [17:34] <thgilfodrol> ??> ReplayHG_ login/throttle
#711 [17:34] <Absol> ReplayHG_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#712 [17:34] <Absol> ReplayHG_: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#713 [17:35] <thgilfodrol> Shadoz: I don't know what happened in the past, but if you ask them politely with sufficient info they should be able to help you out
#714 [17:35] <thgilfodrol> Shadoz: keep in mind that we are not affiliated with mojang here, and cannot do anything beyond that
#715 [17:35] <thgilfodrol> ??> Shadoz info/volunteer
#716 [17:35] <Absol> Shadoz: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#717 [17:35] <ReplayHG_> thgil I changed yes and it has not been
#718 [17:36] <thgilfodrol> ReplayHG_: please refer to Absol's instructions
#719 [17:38] <Shadoz> I understand that these people are not affiliated with Mojang in anyway shape or form. But, the thing I was asking was. If so in the past they did nothing about it after providing enough sufficient information. What should I do in the case that they don't again. So far they haven't made themselves very reliable considering.
#720 [17:40] * ronny [webchat@190-39-63-225.dyn.dsl.cantv.net] has joined #minecrafthelp
#721 [17:41] <thgilfodrol> Shadoz: I would recommend you to try sending the email again this time around first
#722 [17:41] <Shadoz> I had.
#723 [17:41] <thgilfodrol> Shadoz: if you already sent an email again, best bet is to wait and see
#724 [17:43] <Shadoz> That is common knowledge. But i'm asking for advice. You know my concern as to what would/could happen in hindsight. My question is. What should I do in the case that they don't give the proper help that they should?
#725 [17:43] * ronny [webchat@190-39-63-225.dyn.dsl.cantv.net] has quit. (Ping timeout: 180 seconds)
#726 [17:44] <thgilfodrol> Shadoz: I understand your question and concern, but the answer is that they are the highest authority, and it is ultimately up to their discretion
#727 [17:44] * yuhliu_ is now known as koifans
#728 [17:46] <Shadoz> But, wouldn't you admit to their way of authority being undefined in that case? I highly doubt i'm the only person that plays this game that's had this problem and has been refused acknowledgement by Mojang to restore their purchase to their email.
#729 [17:46] * rcb0501 [webchat@67-3-170-35.omah.qwest.net] has joined #minecrafthelp
#730 [17:46] <koifans> morning, where can i get a list for available minecraft servers?
#731 [17:47] <rcb0501> Minecraft keeps crashing on startup, no error message or anything, just wont get past the mojang screen.
#732 [17:47] <thgilfodrol> koifans: there are numerous third party lists of servers out there; but there are no official server lists curated by mojang
#733 [17:47] <rcb0501> i've already tried deleting and reinstalling the game.
#734 [17:47] <thgilfodrol> koifans: you could start out by searching for "list of minecraft servers"
#735 [17:47] <thgilfodrol> ??> rcb0501 launcher/log
#736 [17:47] <koifans> thgilfodrol, then who provide these servers? are they safe?
#737 [17:47] <Absol> rcb0501: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#738 [17:48] <thgilfodrol> koifans: there are no official servers at all- every single public server is hosted by the community
#739 [17:48] <thgilfodrol> koifans: if you wanted you could start hosting a server, for free, if you wanted to
#740 [17:48] <koifans> oh... i see.
#741 [17:49] <thgilfodrol> koifans: this gives the community greater control over how they want to implement the game's features, in a sense
#742 [17:49] <koifans> how could it be free?
#743 [17:49] <thgilfodrol> koifans: the server software is free (as in beer), so you can download it, run it, and let people connect to it
#744 [17:50] <koifans> ok
#745 [17:50] <koifans> sounds interesting. thanks
#746 [17:50] <thgilfodrol> koifans: no problem- there are many servers out there, each with distinct playstyles
#747 [17:50] <rcb0501> Absol: https://paste.ubuntu.com/26480717/
#748 [17:50] * ReplayHG_ [webchat@186.214.159.10] has quit. (Ping timeout: 180 seconds)
#749 [17:51] <thgilfodrol> koifans: minigames are popular with the younger crowd I think, competitive player versus player combat servers exist, peaceful building servers, mmorpgs, etc
#750 [17:51] <thgilfodrol> koifans: if you're just starting out I'd recommend you explore a few that look interesting, since the multiplayer scene is more diverse that you'd think
#751 [17:52] <thgilfodrol> rcb0501: can you try removing your texture pack?
#752 [17:52] <rcb0501> i dont have a texture pack folder inside the minecraft folder.
#753 [17:53] <thgilfodrol> rcb0501: it should be labeled resource-packs (or something similar)
#754 [17:53] <thgilfodrol> rcb0501: your log indicates you're trying to load "PureBDcraft 512x MC112.zip"
#755 [17:54] * angel_ [webchat@pool-100-36-150-97.washdc.fios.verizon.net] has joined #minecrafthelp
#756 [17:54] <angel_> hello
#757 [17:55] <angel_> hello?
#758 [17:56] <thgilfodrol> hello angel_
#759 [17:56] * NeedHelp [webchat@pool-72-69-255-49.nycmny.fios.verizon.net] has joined #minecrafthelp
#760 [17:56] * NeedHelp [webchat@pool-72-69-255-49.nycmny.fios.verizon.net] has joined #minecrafthelp
#761 [17:56] * NeedHelp [webchat@pool-72-69-255-49.nycmny.fios.verizon.net] has left #minecrafthelp
#762 [17:57] <angel_> so i cant open minecraft because of an error in the game output thing
#763 [17:59] <thgilfodrol> angel_: what's the full, exact error?
#764 [17:59] <rcb0501> i'm trying to locate the resource pack to delete it. there's no folder labeled resource pack or anything for some reason, so i'm trying to locate the actual texture pack file wherever it is hidden
#765 [17:59] <thgilfodrol> rcb0501: are you looking in .minecraft?
#766 [18:00] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#767 [18:00] <angel_> Unable to download http://resources.download.minecraft.net/86/869624743d7f2551a5c4487fdb7b11b3d46a7a2b to C:/Users\Angel\AppData\Roaming\.minecraft\assets\objects\86/869624743d7f2551a5c4487fdb7b11b3d46a7a2b
#768 [18:00] <angel_> that
#769 [18:00] <rcb0501> i think i finally found it, i'm trying to start minecraft again
#770 [18:01] <rcb0501> yep it works now. thank you.
#771 [18:01] * rcb0501 [webchat@67-3-170-35.omah.qwest.net] has quit. (Quit: Web client closed)
#772 [18:01] <thgilfodrol> angel_: is there a show/view details button?
#773 [18:02] <angel_> i dont see any
#774 [18:02] * Master_Pug [webchat@162.236.125.98] has joined #minecrafthelp
#775 [18:02] <Master_Pug> Hi
#776 [18:02] <thgilfodrol> hello Master_Pug
#777 [18:02] <Master_Pug> my problem is that i get a io netty channel error
#778 [18:02] <thgilfodrol> ??> angel_ launcher/log
#779 [18:02] <Absol> angel_: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#780 [18:02] <thgilfodrol> Master_Pug: what's the full, exact error?
#781 [18:04] <Master_Pug> it is io.netty.channel.abstractchannel$annotatedconnectexception: Connection times out
#782 [18:05] <thgilfodrol> Master_Pug: can you try connecting to mctest.ae97.net ?
#783 [18:05] <Master_Pug> with my web broswer or on Minecraft
#784 [18:05] <thgilfodrol> Master_Pug: in minecraft
#785 [18:05] <Master_Pug> it says the server is outdated
#786 [18:06] <thgilfodrol> Master_Pug: what client version are you on?
#787 [18:06] <Master_Pug> 1.12.2
#788 [18:07] <Master_Pug> are you still here ????
#789 [18:08] <thgilfodrol> Master_Pug: yes
#790 [18:08] <thgilfodrol> Master_Pug: can you try connecting to thgil.ganks.me in minecraft? it should be on 1.12.2
#791 [18:09] <Master_Pug> it says logging in
#792 [18:09] <Master_Pug> im in
#793 [18:10] <thgilfodrol> Master_Pug: hmm, if you're able to connect to that server, it might just be a network issue/server issue with the server you're trying to connect to
#794 [18:10] <thgilfodrol> ??> Master_Pug mp/check
#795 [18:10] <Absol> Master_Pug: You can use https://dinnerbone.com/minecraft/tools/status/ to check if a server is accessible from outside your network
#796 [18:10] <thgilfodrol> Master_Pug: you can use that link to check if your server is up
#797 [18:10] <Master_Pug> ok
#798 [18:10] <Master_Pug> my problem is
#799 [18:11] <Master_Pug> i think is that i can only connect to public servers and when i connect to aternos servers i get that error but only on my home wifi and when i am on other wifi i can do it
#800 [18:12] <thgilfodrol> Master_Pug: that might be something you'd have to take up with aternos or your ISP
#801 [18:12] <thgilfodrol> Master_Pug: that might be something you'd have to take up with aternos or your ISP
#802 [18:13] * Master_Pug [webchat@162.236.125.98] has left #minecrafthelp
#803 [18:14] * masteraraque [webchat@pool-100-36-150-97.washdc.fios.verizon.net] has joined #minecrafthelp
#804 [18:15] <masteraraque> hello?
#805 [18:15] <thgilfodrol> hello masteraraque
#806 [18:15] <masteraraque> so i cant open minecraft because of an error in the game output thing
#807 [18:16] <thgilfodrol> ??> masteraraque launcher/log
#808 [18:16] <Absol> masteraraque: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#809 [18:16] <masteraraque> https://paste.ubuntu.com/26480857/
#810 [18:17] <thgilfodrol> ??> masteraraque tools/hjt
#811 [18:17] <Absol> masteraraque: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#812 [18:17] <Absol> masteraraque: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#813 [18:20] <masteraraque> https://paste.ubuntu.com/26480878/
#814 [18:21] <thgilfodrol> ??> masteraraque av/bytefence
#815 [18:21] <Absol> masteraraque: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#816 [18:21] <masteraraque> thank you
#817 [18:21] <masteraraque> dude
#818 [18:52] * jbhh [webchat@198.13.219.228] has joined #minecrafthelp
#819 [18:52] * jbhh [webchat@198.13.219.228] has joined #minecrafthelp
#820 [18:53] * jbhh [webchat@198.13.219.228] has left #minecrafthelp
#821 [18:55] * Yolo [webchat@129.19.142.3] has joined #minecrafthelp
#822 [18:55] <Yolo> I am having issues starting up my minecraft
#823 [18:55] <Yolo> What will occur is it will run but then say crash and not allow me to view the crash report
#824 [18:56] <mattym> ??> Yolo launcher/log-txt
#825 [18:56] <Absol> Yolo: We need to see your full launcher log, which is created in the game directory.
#826 [18:56] <Absol> Yolo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#827 [18:56] * Yolo [webchat@129.19.142.3] has quit. (Client Quit)
#828 [19:03] * Daishi [webchat@138.16.116.63] has joined #minecrafthelp
#829 [19:04] <Daishi> Hello to anyone that can help: whenever I minimize my MC window, and then bring it up again, the screen / pause menu is frozen. I still can hear game sounds (like mob noises, etc.) which imply that the game is still running, but the screen and menu are frozen. This issue happens regardless of version or game mode (single player and multiplayer). Strangely enough, if I click on the "back to game" button, my mouse cursor disappears (as if I unpaused the
#830 [19:05] <mattym> Daishi, Are you using the official game launcher and no mods?
#831 [19:07] * GuruMagic [webchat@pool-71-183-83-21.nycmny.fios.verizon.net] has joined #minecrafthelp
#832 [19:07] * GuruMagic [webchat@pool-71-183-83-21.nycmny.fios.verizon.net] has quit. (Client Quit)
#833 [19:07] <Daishi> Yes to both of those
#834 [19:08] <mattym> ??> Daishi win/reinst
#835 [19:08] <Absol> Daishi: You may need to reinstall the locally installed files that Minecraft puts into place.
#836 [19:08] <Absol> Daishi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#837 [19:10] <Daishi> cool, thanks, i'll see what happens
#838 [19:13] <Daishi> Nope, I've reinstalled Minecraft, but the same problem still persists
#839 [19:14] <mattym> ??> Daishi win/dxdiag
#840 [19:14] <Absol> Daishi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#841 [19:15] <Daishi> https://paste.ubuntu.com/26481128/
#842 [19:16] * alisson123_games [webchat@177.55.244.238] has joined #minecrafthelp
#843 [19:17] <mattym> Daishi, If you open a world, and press F3, what hardware does it list for the display/graphics hardware? Should be listed on the right side of the screen
#844 [19:17] * PyRex [webchat@cpe-98-145-159-230.natnow.res.rr.com] has joined #minecrafthelp
#845 [19:18] * alisson123_games [webchat@177.55.244.238] has quit. (Client Quit)
#846 [19:18] <PyRex> I am trying to get Minecraft java edition to run in windows 10 but it crashes while attempting to load
#847 [19:19] <mattym> ??> PyRex launcher/log
#848 [19:19] <Absol> PyRex: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#849 [19:19] <Daishi> Display: GeForce GTX 1050 Ti/PCIe/SSE2
#850 [19:19] <Daishi> 4.6.0 NVIDIA 390.65
#851 [19:20] <mattym> Daishi, Ok one moment
#852 [19:20] <mattym> ??> Daishi tools/hjt
#853 [19:20] <Absol> Daishi: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#854 [19:20] <Absol> Daishi: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#855 [19:22] <PyRex> https://paste.ubuntu.com/26481164/
#856 [19:22] <mattym> ??> PyRex launcher/log-txt
#857 [19:22] <Absol> PyRex: We need to see your full launcher log, which is created in the game directory.
#858 [19:22] <Absol> PyRex: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#859 [19:23] <Daishi> https://paste.ubuntu.com/26481173/
#860 [19:25] <PyRex> https://paste.ubuntu.com/26481180/
#861 [19:25] <mattym> Daishi, Ok, uninstall Comodo, then try the game again.
#862 [19:25] <mattym> PyRex, Ok, I see the problem, one more step.
#863 [19:26] <mattym> ??> PyRex win/dxdiag
#864 [19:26] <Absol> PyRex: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#865 [19:28] <Daishi> Uninstalling Comodo did not fix the problem; the same problem still persists
#866 [19:29] <mattym> Daishi, Ok gonna need to run a scanner.
#867 [19:29] <mattym> ??> Daishi av/adwcleaner
#868 [19:29] <Absol> Daishi: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#869 [19:29] <Absol> Daishi: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#870 [19:29] <mattym> Daishi, After you have done the scan step, please copy the text file it makes and get me a pastebin link to it before proceeding with the cleaning
#871 [19:32] <Daishi> https://paste.ubuntu.com/26481205/
#872 [19:33] <mattym> Daishi, Ok continue with the cleaning and restart when it tells you to. After that try the game again.
#873 [19:35] <Daishi> Thank you mattym; will restart my computer and log back on with the same username
#874 [19:36] <PyRex> Must step away.
#875 [19:37] * Daishi_ [webchat@138.16.116.63] has joined #minecrafthelp
#876 [19:38] <Daishi_> Hello, following the advice previously given to me doesn't work
#877 [19:38] * Daishi [webchat@138.16.116.63] has quit. (Ping timeout: 180 seconds)
#878 [19:38] <Daishi_> I let ADW clean my computer and restart, but the issue of Minecraft visually freezing when minimizing the window still persists
#879 [19:40] <mattym> Daishi_, Ok, so one more clean install of the game, let me know if you need the instructions again.
#880 [19:43] <Daishi_> Just did that; still have the problem
#881 [19:43] <mattym> Daishi_, You did it again just now after the ADWCleaner scan right?
#882 [19:43] <Daishi_> correct
#883 [19:44] <mattym> Daishi_, Hmm, lets see if the log shows anything. Close anything minecraft related, then start it up, minimize and check that its giving you the issue, then leave it as is and do the following.
#884 [19:45] <mattym> ??> Daishi_ launcher/log-txt
#885 [19:45] <Absol> Daishi_: We need to see your full launcher log, which is created in the game directory.
#886 [19:45] <Absol> Daishi_: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#887 [19:47] * Dre [webchat@c-68-47-172-193.hsd1.tn.comcast.net] has joined #minecrafthelp
#888 [19:47] <PyRex> https://paste.ubuntu.com/26481192/ I will check when I come back.
#889 [19:47] <Daishi_> https://paste.ubuntu.com/26481251/
#890 [19:49] <mattym> PyRex, Download and Install the file from this page https://www.geforce.com/drivers/results/129085
#891 [19:49] <mattym> Daishi_, Does the same issue happen in a single player world? If so get the log from there.
#892 [19:49] <Daishi_> Yes, the same happens in single-player mode as well; give me a second
#893 [19:51] * Dre [webchat@c-68-47-172-193.hsd1.tn.comcast.net] has quit. (Client Quit)
#894 [19:51] <Daishi_> Just as a note, I have Minecraft Forge installed, and if I load that version instead, I do not have this problem
#895 [19:52] <Daishi_> https://paste.ubuntu.com/26481267/
#896 [19:54] <mattym> Daishi_, Are you sure you followed the reinstall instructions correctly then? Cause if you did, there should no longer be a forge install available?
#897 [19:55] <Daishi_> My bad, I should have specified that I had forge installed before I asked you for help today
#898 [19:55] <Daishi_> And the problem did not occur in Forge then
#899 [19:55] <Daishi_> I don't have forge installed anymore
#900 [19:56] <mattym> Daishi_, Yeah, I think I've seen a few others with a similar situation.
#901 [19:56] * Beastof_blocks [webchat@c-73-162-127-199.hsd1.ca.comcast.net] has joined #minecrafthelp
#902 [19:56] <mattym> Daishi_, Seems like everything else is ruled out, so lets try a clean driver install
#903 [19:56] <mattym> Daishi_, Download and Install the file from this page https://www.geforce.com/drivers/results/129085
#904 [19:57] <mattym> Daishi_, When given the option choose to do a Custom Install, on the next window of the installer, make sure to check the box for Clean Install, then let it run through.
#905 [20:00] * e_l1997 [~quassel@2.65.76.103.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#906 [20:09] <Daishi_> Just reinstalled the driver and did a clean installation; opened up MC, but the same problem still persists
#907 [20:10] <mattym> Daishi_, when using forge, where it worked, Did you use a custom launcher or a profile on the official one?
#908 [20:13] <Daishi_> A profile on the official launcher
#909 [20:16] <mattym> Do you know if you used a specifically set java version?
#910 [20:17] <Daishi_> it was the latest version of forge (for MC 1.12.2) and I didn't have to install any other java version than the one i have now (version 8 update 161)
#911 [20:18] * danny [webchat@99-36-116-120.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#912 [20:18] * danny is now known as Guest99524
#913 [20:19] * Guest99524 [webchat@99-36-116-120.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#914 [20:19] <mattym> In the launchers profile editor can you check which java is currently in use.
#915 [20:21] <Daishi_> Java executable: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#916 [20:22] <mattym> Try changing it to your own install of java
#917 [20:25] <Daishi_> pointed it to C:\Program Files\Java\jre1.8.0_162\bin\javaw.exe, still have the issue
#918 [20:27] <mattym> I'm fresh out of ideas
#919 [20:27] <Daishi_> lol
#920 [20:27] <Daishi_> if there's nothing more you can do for me, I appreciate all the work you've put in
#921 [20:28] <Daishi_> the game's still playable, but I just have to remember not to minimize the window
#922 [20:28] <mattym> It's a laptop right?
#923 [20:28] <Daishi_> yeah
#924 [20:29] <mattym> Are there any external displays plugged in, even if they are off or not in use.
#925 [20:29] <Daishi_> no
#926 [20:30] <Daishi_> occasionally, i'll connect to a virtual display through software like Crestron AirMedia
#927 [20:30] <Daishi_> but, i'm not currently connected
#928 [20:30] <mattym> Ok one last thing. If you have GeForce experience installed.
#929 [20:30] <Daishi_> yeah, I have GeForce installed
#930 [20:30] <mattym> Open it up to the settings page, the gear icon
#931 [20:30] * PyRex [webchat@cpe-98-145-159-230.natnow.res.rr.com] has quit. (Ping timeout: 180 seconds)
#932 [20:31] <mattym> On the general tab make sure in-game overlay is off.
#933 [20:31] <Daishi_> yep, it's already turned off
#934 [20:31] <mattym> On the game's tab make sure better boost is either off, or set all the way to the right.
#935 [20:31] <mattym> Battery boost*
#936 [20:32] <Daishi_> yep, battery boost is already turned off
#937 [20:33] * Jddiizzle [webchat@75-110-17-242.gvllcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#938 [20:33] <Jddiizzle> Is there anyone that can help me with an account migration at all?
#939 [20:33] <Jddiizzle> Or is this just an unofficial chat channel?
#940 [20:34] <GreyVulpine> Nobody here works for Mojang.
#941 [20:34] <GreyVulpine> For account issues, please file a support ticket
#942 [20:34] <GreyVulpine> Jddiizzle - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#943 [20:34] * Jddiizzle [webchat@75-110-17-242.gvllcmtk01.res.dyn.suddenlink.net] has quit. (Client Quit)
#944 [20:35] <mattym> Daishi_, yeah now I'm really not sure what else to check
#945 [20:37] <Daishi_> That's fine; thank you for everything you've tried!
#946 [20:37] <Daishi_> That's fine; thank you for everything you've tried!
#947 [20:37] * Daishi_ [webchat@138.16.116.63] has left #minecrafthelp
#948 [21:20] * PopStack [webchat@49.146.36.70] has joined #minecrafthelp
#949 [21:20] <PopStack> guys
#950 [21:21] <PopStack> guys
#951 [21:22] <PopStack> guys how to fix internal exception java.lang.nullpointerexception
#952 [21:24] * leavejakealone [webchat@162.243.163.36] has joined #minecrafthelp
#953 [21:25] * PopStack [webchat@49.146.36.70] has quit. (Client Quit)
#954 [21:25] <leavejakealone> just an hour ago i was able to log into minecraft. currently, i tried logging in and it said login failed. i changed my password and it still says login failed. what is going on?
#955 [21:26] <Andrio> ??> leavejakealone login/throttle
#956 [21:26] <Absol> leavejakealone: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#957 [21:26] <Absol> leavejakealone: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#958 [21:27] <leavejakealone> i didnt have any incorrect attempts before it locked me out. right as i entered minecraft it said it failed.
#959 [21:30] * leavejakealone [webchat@162.243.163.36] has quit. (Quit: Web client closed)
#960 [21:55] * Taki [~Chris@spriggan.yuuki.ml] has quit. (Quit: You're too slow! http://i.imgur.com/MMMBvxE.gif)
#961 [21:59] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#962 [22:02] * masonf4 [webchat@c-65-96-150-193.hsd1.ma.comcast.net] has quit. (Ping timeout: 180 seconds)
#963 [22:35] * e [webchat@host155.190-231-12.telecom.net.ar] has joined #minecrafthelp
#964 [22:35] * e [webchat@host155.190-231-12.telecom.net.ar] has quit. (Client Quit)
#965 [23:27] * PyRex [webchat@cpe-98-145-159-230.natnow.res.rr.com] has joined #minecrafthelp
#966 [23:27] * bildramer [~bildramer@p200300ED83CE1400AC9BCCA14258DFA9.dip0.t-ipconnect.de] has quit. (Quit: alway rember happy day)
#967 [23:28] * PyRex [webchat@cpe-98-145-159-230.natnow.res.rr.com] has quit. (Client Quit)
#968 [23:30] * GandhiChan [webchat@S0106b0059419d5ad.ed.shawcable.net] has quit. (Ping timeout: 180 seconds)