#1 [00:22] * Flame864 [webchat@c122-104-156-180.rochd6.qld.optusnet.com.au] has joined #minecrafthelp
#2 [00:24] <Flame864> Hello
#3 [00:25] <Flame864> I was just wondering about minecraft not saving 1.12 json file?
#4 [00:26] <Flame864> It doesn't allow it to be run in offline mode on some wifi's?
#5 [00:26] <Flame864> Responses?
#6 [00:26] <Flame864> Or am I in the wrong channel?
#7 [00:28] <Andrio> Flame864, what happens when it tries?
#8 [00:28] <Flame864> Hey
#9 [00:29] <Flame864> Um its says error connection reset
#10 [00:29] <Flame864> And then lists the 1.12 json file
#11 [00:29] <Andrio> mm
#12 [00:29] <Andrio> Flame864, did you try more than once?
#13 [00:29] <Flame864> Yep
#14 [00:29] <Andrio> ??> Flame864 tools/HJT
#15 [00:29] <Absol> Flame864: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#16 [00:29] <Absol> Flame864: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#17 [00:30] <Flame864> Just to be clear, it does work perfectly fine using the home internet
#18 [00:30] <Flame864> But at other locations it gives the error
#19 [00:30] <Andrio> mm
#20 [00:30] <kahrum> Hi! handmedown laptop here, pixel format not accelerated, ran intel's auto graphics driver dohickey, says everything is fine. dxDiag for your viewing pleasure: https://pastebin.com/845K3vv3
#21 [00:31] <mattym> kahrum, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#22 [00:32] * Hununu [webchat@c-73-220-231-92.hsd1.ca.comcast.net] has joined #minecrafthelp
#23 [00:33] <Hununu> Hello, can you help with my account?
#24 [00:33] <Erragar> @Andrio, I do have a trouble ticket into Mojang about the gift code issue, but is there anything I can get done now?
#25 [00:34] <kahrum> aw, that sucks
#26 [00:34] <kahrum> is there a free way to downgrade?
#27 [00:35] <Hununu> Anyway I am having trouble Logging into my Acc, Its pretty anoying that both my email and password is invalid!!!!! im going cray cray
#28 [00:35] <mattym> kahrum, If you still have your Windows 7 product key, you can get the required files and instructions from the Windows site.
#29 [00:36] <mattym> Hununu, Have you tried to have the password reset?
#30 [00:36] <Flame864> Apparently HijackThis is already running. But i was not given any other options except for accept/deny
#31 [00:36] <Hununu> Mattym is i haveit aint working like it got comepletly deleate
#32 [00:36] <Hununu> deleated*
#33 [00:37] <Flame864> Actually nvm
#34 [00:37] <mattym> Hununu, What?
#35 [00:37] <Hununu> Let me rephrase that, its like my Account like got Dealated!
#36 [00:38] <mattym> Hununu, Have you tried to have the password reset?
#37 [00:38] <Hununu> no
#38 [00:38] <Hununu> it asks for the email, i type it and it still doesent work
#39 [00:38] <Hununu> i tried everything
#40 [00:39] <mattym> ??> Hununu account/send-email
#41 [00:39] <Absol> Hununu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#42 [00:39] <Absol> Hununu: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#43 [00:39] <Hununu> Thank you for the help
#44 [00:39] * Hununu [webchat@c-73-220-231-92.hsd1.ca.comcast.net] has quit. (Quit: Web client closed)
#45 [00:40] * Flame864 [webchat@c122-104-156-180.rochd6.qld.optusnet.com.au] has joined #minecrafthelp
#46 [00:40] <Flame864> How am I supposed to upload the Hijackthis report?
#47 [00:41] <Flame864> Also I had a look at the bug from mojang help and I only have qustodio installed
#48 [00:42] <Flame864> So that may be an issue but it is disabled
#49 [00:45] <Flame864> So how do I upload the Hijack file?
#50 [00:54] * Erragar [webchat@c-71-234-110-215.hsd1.ct.comcast.net] has quit. (Ping timeout: 180 seconds)
#51 [01:17] * Flame [webchat@c122-104-156-180.rochd6.qld.optusnet.com.au] has joined #minecrafthelp
#52 [01:17] <Flame> Hello all
#53 [01:18] <Flame> So I posed the question before, but i was just wondering why the minecraft would have an error where the 1.12 json file was not detected
#54 [01:19] <Flame> So I ran the Hijack this and got a saved log
#55 [01:19] <Flame> But where do I upload the log?
#56 [01:32] <Flame> Thanks in advance
#57 [01:34] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
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#63 [02:03] * Djecodk [webchat@185.19.132.68] has joined #minecrafthelp
#64 [02:04] <Djecodk> Can i get some help with getting emails from mojang?
#65 [02:04] <Djecodk> i dont get emails from you. and i have try looking spam filter
#66 [02:37] * DjeCoDK [webchat@185.19.132.68] has joined #minecrafthelp
#67 [02:38] <DjeCoDK> Why do i dont get emails, when i try to reset my password?
#68 [02:40] <Andrio> ??> DjeCoDK account/email-missing
#69 [02:40] <Absol> DjeCoDK: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#70 [02:40] <Absol> DjeCoDK: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#71 [02:45] <DjeCoDK> it is a Gmail i got
#72 [02:58] <DjeCoDK> Andrio my email is djecodk@gmail.com
#73 [03:10] * zombiepug9 [webchat@c-73-151-207-91.hsd1.ca.comcast.net] has joined #minecrafthelp
#74 [03:11] <zombiepug9> im having trouble signing into my mojang account. i have lost the password to the email and the answers to my security questions. i have no idea what to do.
#75 [03:26] <DjeCoDK> is there no help to get or?
#76 [03:28] <zombiepug9> i have tried every backup option and nothing is working
#77 [03:35] * min [webchat@BSN-142-114-41.dynamic.siol.net] has joined #minecrafthelp
#78 [03:35] <Andrio> ??> zombiepug9 account/send-email
#79 [03:35] <Absol> zombiepug9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#80 [03:35] <Absol> zombiepug9: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#81 [03:35] <Andrio> DjeCoDK, you can try to wait an hour and then try again.
#82 [03:35] <Andrio> If that doesn't work, contact Mojang
#83 [03:36] <min> i cant run minecraft
#84 [03:36] <min> paste.ubuntu.com/26488250/
#85 [03:37] <Andrio> min, I'm afraid your video card is not supported on Windows 10. You'll need to downgrade or use a newer PC.
#86 [03:38] <min> ok tnx
#87 [03:38] <min> how can i downgrade
#88 [03:39] <Andrio> min, install an earlier version of Windows if you have one
#89 [03:39] <Andrio> your PC might come with recovery media.
#90 [03:40] <min> ill chek
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#93 [03:52] * arjaykay [webchat@n1-41-169-20.bla2.nsw.optusnet.com.au] has joined #minecrafthelp
#94 [03:54] <arjaykay> Hi, I have Minecraft on my iPad and was wondering if there was a glitch with the sticky pistons? The reason I ask is because when I add an observer to a sticky piston and add some redstone dust and lever, it constantly moves back and forth. I can't seem to get the pistons to move once. Can anyone help?
#95 [03:56] <Andrio> arjaykay, is the observer block looking at the piston?
#96 [04:01] <arjaykay> No, I face it away from the piston.
#97 [04:02] <Andrio> What's it looking at, then?
#98 [04:02] <arjaykay> It's looking at redstone and a lever.
#99 [04:03] <arjaykay> I have some redstone behind it going in one direction to the right on top of a quartz block and then straight ahead directly beside a piston. Would that cause a problem?
#100 [04:03] <Andrio> May I see a screenshot?
#101 [04:06] <arjaykay> Sorry, Not sure how to do it. Am just learning but all the tutorials that I watch I copy exactly and the piston continues to move back and forth either once or continuously. I can never get it to move on stroke at a time.
#102 [04:07] <arjaykay> Version 1.2.9
#103 [04:07] <Andrio> arjaykay, try pressing F2 or Fn+F2
#104 [04:07] <Andrio> oh, never mind; iPad
#105 [04:07] <Andrio> on an iPad you have to press the power and home buttons at the same time.
#106 [04:07] <arjaykay> OK. Will do.
#107 [04:09] <arjaykay> Got it. Where do I send it?
#108 [04:10] <arjaykay> I'm using my computer to chat to you.
#109 [04:11] <Andrio> See if you can post it to https://m.imgur.com/upload
#110 [04:12] <Andrio> (Or https://imgur.com/upload )
#111 [04:12] <arjaykay> Thanks Andrio. Will take a couple of minutes
#112 [04:14] <Andrio> ok.
#113 [04:17] <arjaykay> Done.
#114 [04:18] <Andrio> Show me the link to the post.
#115 [04:20] <arjaykay> https://imgur.com/a/sAtUM
#116 [04:20] * Blizz [webchat@LFbn-1-4895-197.w90-104.abo.wanadoo.fr] has joined #minecrafthelp
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#118 [04:22] <Blizz> Hello, I buy minecraft there is a moment but as I change my computer hard drive I am no longer minecraft on the computer how the recovered?
#119 [04:22] <Andrio> Blizz, the Java Edition?
#120 [04:22] <Blizz> yes
#121 [04:22] <Andrio> Blizz, download it from https://minecraft.net/download
#122 [04:23] <Blizz> I buy the minecraft on official site
#123 [04:25] <Blizz> his only offers me the demo?
#124 [04:27] <Andrio> No
#125 [04:28] * DjeCoDK [webchat@185.19.132.68] has quit. (Ping timeout: 180 seconds)
#126 [04:28] <Andrio> So apparently the quote on the wiki page is wrong.
#127 [04:28] <Blizz> I downloaded the given link and offered me to play the demo while I bought the game on the official website.
#128 [04:28] <Andrio> Blizz, are you sure you logged in with the correct email address?
#129 [04:29] <Andrio> arjaykay, did you want to use ordinary redstone dust instead of an observer block?
#130 [04:29] <Andrio> Observer blocks only output a one-tick pulse when something changes.
#131 [04:30] <Blizz> yes I can give it to you if you wanted to check
#132 [04:31] <arjaykay> I've tried making the old BUD way and the observer and they both cause the piston to move back and forth not the one at a time. I would like to try making a secret door but it won't open long enough to use.
#133 [04:31] <Blizz> I speak french so I translate with google
#134 [04:32] <arjaykay> I will try the redstone dust and let you know how I get on.
#135 [04:33] <Andrio> Blizz, do you have the receipt in that email inbox?
#136 [04:34] <Andrio> Well, the pistons are doing strange things that I'm not familiar with.
#137 [04:35] <arjaykay> Hi Andrio, it worked!! Thanks. Why would it work with the redstone dust and not the observer block?
#138 [04:35] <Andrio> It did?
#139 [04:36] <arjaykay> Yes! I took out the observer and put redstone dust down where it was and now it moves one at a time.
#140 [04:37] <Andrio> Mm
#141 [04:38] <arjaykay> I was thinking of removing the App and then loading it again just to reset it.
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#143 [04:44] <arjaykay> HI Andrio, I must sound crazy, but now it's the pistons are moving in different directions and then they move back and forth together but they do only move one at a time which I guess is a start :)
#144 [04:44] <Andrio> arjaykay, that's the strange behaviour I just mentioned.
#145 [04:46] <arjaykay> Do you think reloading the app will help?
#146 [04:46] <Andrio> I doubt it
#147 [04:49] <arjaykay> Well thanks for your help. Much appreciated! :)
#148 [04:49] <Andrio> no problem.
#149 [04:49] <Andrio> no problem.
#150 [04:50] * arjaykay [webchat@n1-41-169-20.bla2.nsw.optusnet.com.au] has left #minecrafthelp
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#153 [05:48] * slyprsm [webchat@p5491B366.dip0.t-ipconnect.de] has joined #minecrafthelp
#154 [05:49] <slyprsm> my username is not right or better said it is invalid
#155 [05:49] <slyprsm> pls help me
#156 [05:50] * slyprsm [webchat@p5491B366.dip0.t-ipconnect.de] has quit. (Client Quit)
#157 [05:54] * KingFaisal [webchat@110.138.67.60] has joined #minecrafthelp
#158 [05:54] <KingFaisal> i forgot my pasword
#159 [05:55] <KingFaisal> I've requested to send an email but not sent as well
#160 [05:57] <Andrio> KingFaisal, did you check your spam folder?
#161 [05:57] <KingFaisal> why mojang not in sending a change of pass request to my email
#162 [05:57] <KingFaisal> yes i have
#163 [05:58] <KingFaisal> my email is minecraftakun007@gmail.com
#164 [05:58] <Andrio> ??> KingFaisal account/send-email
#165 [05:58] <Absol> KingFaisal: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#166 [05:58] <Absol> KingFaisal: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#167 [05:58] <Andrio> There are a few possible reasons
#168 [05:59] * Cristian [webchat@181.53.7.109] has joined #minecrafthelp
#169 [06:00] <KingFaisal> I will try
#170 [06:00] <Cristian> Hello, I have an error. Can someone help me?
#171 [06:04] <KingFaisal> how long do i have to wait for my answer?
#172 [06:04] <Andrio> KingFaisal: 'Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.'
#173 [06:09] <KingFaisal> okay thanks, i will wait
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#175 [06:24] * KingFaisal [webchat@110.138.67.60] has joined #minecrafthelp
#176 [06:26] <KingFaisal> why mojang does not make a password change service through the website to be quick
#177 [06:31] <Lutzee> Security, the longer it takes someone to do something that could give them access to something they shouldn't have, the longer it would take them to brute force their way in
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#183 [08:22] * NixoBeast [webchat@37.208.9.161] has joined #minecrafthelp
#184 [08:24] <NixoBeast> When i enter minecraft launcher and i press play it says, I got it on swedish btw Feldetaljer: Det g�r inte att hitta s�kv�gen Filnamn på disk: saves Sökväg: C:/Users\Noelg\Desktop\data\saves Finns: false
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#186 [08:54] * Grisouille [webchat@cat59-1-78-219-230-30.fbx.proxad.net] has joined #minecrafthelp
#187 [08:54] <Grisouille> Hi
#188 [08:58] <Grisouille> i have a real problem, i don't know how to resolve it
#189 [09:08] * blaafferd [webchat@dhcp-077-249-006-073.chello.nl] has joined #minecrafthelp
#190 [09:08] <blaafferd> Hi! I believe my account has been hacked
#191 [09:09] <blaafferd> My username has always been blaafferd.
#192 [09:11] <blaafferd> I have not played for a long time, so i wanted to check out how minecraft was doing. I logged in via my mojang account, there i saw that my username and skin have been changed
#193 [09:12] <blaafferd> This obviously wasnt my fault. I have never given my password to anyone
#194 [09:12] <blaafferd> What should i do?
#195 [09:14] <blaafferd> I now see I should have a code for the windows edition. I am trying to redeem it, though it says it has already been redeemed. :(
#196 [09:32] * Grisouille [webchat@cat59-1-78-219-230-30.fbx.proxad.net] has quit. (Ping timeout: 180 seconds)
#197 [10:20] * Spyx [webchat@a83-160-85-217.adsl.xs4all.nl] has joined #minecrafthelp
#198 [10:23] * ThemafiousHD [webchat@179.8.197.134] has joined #minecrafthelp
#199 [10:23] <ThemafiousHD> hi?
#200 [10:23] <ThemafiousHD> i need help
#201 [10:23] <Spyx> Hello, if anyone can help please: me and my friend are trying to play in Minecraft Realm. My friend purchased a realm. However, when he makes one it is set to "peaceful" so nothing spawns. when we want to edit the settings of this realm through "Configure realm" > "World options" and change the Difficulty to "Normal", turn Spawn Monsters "on" etc and hit the "Done" button, we're getting an error. it says "Realms (500) Internal server erro
#202 [10:28] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
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#208 [10:48] <VictorRodrigues> Olá Tenho um problema em Meu minecraft
#209 [10:48] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#212 [11:13] * clarjon1 [~clarjon1@76-10-135-129.dsl.teksavvy.com] has joined #minecrafthelp
#213 [11:26] <VictorRodrigues> Hello I have a problem in My minecraft
#214 [11:33] * Ibims1Maxim [webchat@x4db0d119.dyn.telefonica.de] has joined #minecrafthelp
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#216 [11:38] * Levianth [webchat@c-05c470d5.05-90-73746f5.cust.bredbandsbolaget.se] has joined #minecrafthelp
#217 [11:38] <Levianth> my game doesn't start
#218 [11:39] * Levianth [webchat@c-05c470d5.05-90-73746f5.cust.bredbandsbolaget.se] has quit. (Client Quit)
#219 [11:41] * DangerHopsi [webchat@ip-178-200-95-24.hsi07.unitymediagroup.de] has joined #minecrafthelp
#220 [11:41] * blshjr5 [webchat@pool-96-224-237-7.nycmny.fios.verizon.net] has joined #minecrafthelp
#221 [11:41] <DangerHopsi> hey my brother change my name from Daycraft001 to DangerHopsi can you change it to Daycraft001?
#222 [11:42] <blshjr5> how do i get refunded?? something was bought without my permission!
#223 [11:42] <urielsalis> DangerHopsi, Email Mojang, but most likely you will have to wait the 30 days
#224 [11:42] <urielsalis> blshjr5, In a server or the game itself?
#225 [11:42] <DangerHopsi> ok
#226 [11:42] <blshjr5> the game itself
#227 [11:42] * DangerHopsi [webchat@ip-178-200-95-24.hsi07.unitymediagroup.de] has quit. (Client Quit)
#228 [11:42] <urielsalis> ??> blshjr5 account/refund
#229 [11:42] <Absol> blshjr5: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#230 [11:42] <blshjr5> ugh thank you so much
#231 [11:44] <blshjr5> adios bitches
#232 [11:44] <Absol> blshjr5: Please keep it civil
#233 [11:44] * Lord_Ralex kicked blshjr5 from #minecrafthelp (Reason: lshjr5 :blshjr5)
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#237 [11:48] <Chewy7> Hello, i recently changed my mojang account email (today) i have attempted to log in with this new email and password but it keeps saying its invalid even though after requesting password reset with new email i got an email with reset link
#238 [11:49] <Chewy7> still doesnt work with new pass and email
#239 [11:54] * Chewy7 [webchat@81.170.3.71] has quit. (Quit: Web client closed)
#240 [11:57] <Spyx> Hello, is there anybody out there still who can help me with my case? me and my friend are trying to play in Minecraft Realm. My friend purchased a realm. However, when he makes one it is set to "peaceful" so nothing spawns. when we want to edit the settings of this realm through "Configure realm" > "World options" and change the Difficulty to "Normal", turn Spawn Monsters "on" etc and hit the "Done" button, we're getting an error. it say
#241 [11:57] <Spyx> Here is a few seconds GIF showing the process and error: https://i.imgur.com/Eti8B1J.gifv
#242 [12:00] <payonel> Spyx: i dont know what is causing that. but -- a 500 error is definitely a problem on mojang's side of things
#243 [12:00] <payonel> i would open a bug report with realms
#244 [12:13] * mek [webchat@94.29.139.134] has joined #minecrafthelp
#245 [12:13] <mek> i can only pay the demo version of minecraft after purchasing it
#246 [12:14] * Izzievive [webchat@ip-94-114-91-19.unity-media.net] has joined #minecrafthelp
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#248 [12:28] * Klemen [webchat@tm.213.143.84.181.dc.telemach.net] has joined #minecrafthelp
#249 [12:28] <Klemen> my account was hacked and i cannot enter in it and the email is changed
#250 [12:29] <mattym> ??> Klemen account/send-email
#251 [12:29] <Absol> Klemen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#252 [12:29] <Absol> Klemen: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#253 [12:37] * raimon [webchat@ip503c40cd.speed.planet.nl] has joined #minecrafthelp
#254 [12:40] <raimon> i forgot my password tryed to change it but i did not get a e mail
#255 [12:43] * mek [webchat@94.29.139.134] has quit. (Ping timeout: 180 seconds)
#256 [12:44] <raimon> ik vergat mijn wachtwoord geprobeerd om het te veranderen maar ik kreeg geen e-mail
#257 [12:45] * Sghnaway [webchat@host179-189-dynamic.35-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#258 [12:46] <Sghnaway> hi, my minecraft crashes at the mojang text after i press "play". I have already updated my java and my video driver
#259 [12:46] <mattym> ??> Sghnaway launcher/log
#260 [12:46] <Absol> Sghnaway: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#261 [12:48] <raimon> how can i contact clientservice
#262 [12:49] <mattym> ??> raimon account/send-email
#263 [12:49] <Absol> raimon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#264 [12:49] <Absol> raimon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#265 [12:50] <Sghnaway> https://paste.ubuntu.com/26490855/
#266 [12:50] <Spyx> @payone1 (sorry for the late reply) about the 500 internal error, how do I open a bug report for this problem? if it's on their side as you say.
#267 [12:51] <mattym> Sghnaway, Is that where the log ended after the crash?
#268 [12:52] <Sghnaway> yes
#269 [12:52] <mattym> ??> Sghnaway tools/hjt
#270 [12:52] <Absol> Sghnaway: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#271 [12:52] <Absol> Sghnaway: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#272 [12:53] <Sghnaway> ok
#273 [12:53] * Lory [webchat@177.141.85.148] has joined #minecrafthelp
#274 [12:54] <Sghnaway> https://paste.ubuntu.com/26490879/ here it is
#275 [12:55] <mattym> ??> Sghnaway av/adwcleaner
#276 [12:55] <Absol> Sghnaway: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#277 [12:55] <Absol> Sghnaway: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#278 [12:55] <mattym> Sghnaway, Follow the instructions Absol wrote, after you have restarted test the game again
#279 [12:56] <Sghnaway> ok
#280 [12:59] * MarcderJedi [webchat@37.58.59.215] has joined #minecrafthelp
#281 [13:00] <MarcderJedi> can someone help me ?
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#285 [13:17] <Sghnaway> it worked, thank you veruy much
#286 [13:17] <Sghnaway> Have a nice day
#287 [13:17] <Sghnaway> Have a nice day
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#289 [13:23] * cyrillem86 [webchat@dis86-1-78-203-236-182.fbx.proxad.net] has joined #minecrafthelp
#290 [13:24] <cyrillem86> bonjour a tous, il y a t'il des fançais ?
#291 [13:24] <cyrillem86> ma touche ctrl ne reagit plus
#292 [13:25] <mattym> ??> cyrillem86 lang/fr
#293 [13:25] <Absol> cyrillem86: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#294 [13:25] <cyrillem86> thank you
#295 [13:26] <cyrillem86> my CTRL key does not work anymore
#296 [13:26] <mattym> cyrillem86, Does it work at all on the computer?
#297 [13:27] <cyrillem86> yes my computer windows 10 64b
#298 [13:28] <cyrillem86> minecraft 1.12.2
#299 [13:28] <mattym> cyrillem86, Make sure its still set in the control settings
#300 [13:29] <cyrillem86> I do not see the configuration for the key CTRL, it serves me to copy the block aim or multiply the block
#301 [13:30] <mattym> cyrillem86, There is no setting for the key. You set the key to whatever you want it to do.
#302 [13:32] <cyrillem86> 157/5000 yes I do it for all the other orders, but the one to copy in the inventory what one aims? or to multiply by 64 with right click and ctrl?
#303 [13:33] <mattym> cyrillem86, Not sure which one you mean.
#304 [13:35] <cyrillem86> if you aim with the cross on a block, normally when I press the key ctrl of my computer, the block was copying in my inventory ..., the sa does not work anymore
#305 [13:36] <mattym> cyrillem86, Change the setting called 'Pick Block'
#306 [13:37] <cyrillem86> in the game ? in the key settings?
#307 [13:37] <mattym> cyrillem86, In the games settings
#308 [13:39] <cyrillem86> 34/5000 I run the game and I try, thank you
#309 [13:41] <cyrillem86> thank you so much, it works
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#312 [14:10] * soccerman12354 [webchat@ip-2-203-34-118.web.vodafone.de] has joined #minecrafthelp
#313 [14:10] <soccerman12354> hello i would need some help with minecraft realms
#314 [14:11] <soccerman12354> when i try to change the options of the realm server it just says Realms (500): Internal Sever Error
#315 [14:12] <mattym> soccerman12354, Try again later.
#316 [14:12] <soccerman12354> so it is a problem maby people have right now?
#317 [14:13] <mattym> soccerman12354, Seems so.
#318 [14:13] * soccerman12354 [webchat@ip-2-203-34-118.web.vodafone.de] has quit. (Client Quit)
#319 [14:14] * paddoking [webchat@84.83.147.184] has joined #minecrafthelp
#320 [14:14] <paddoking> hi i have a minecraft realm and i can't update any options
#321 [14:15] <paddoking> it gives the error internal server error 500
#322 [14:15] <mattym> soccerman12354, Try again later.
#323 [14:15] <paddoking> how do i fix this ?
#324 [14:15] <paddoking> okay
#325 [14:15] * Poppatrouble [webchat@cpc105240-live33-2-0-cust186.17-2.cable.virginm.net] has joined #minecrafthelp
#326 [14:15] <paddoking> thats it ?
#327 [14:15] * Poppatrouble [webchat@cpc105240-live33-2-0-cust186.17-2.cable.virginm.net] has quit. (Client Quit)
#328 [14:15] <mattym> paddoking, Yes, looks like an issue currently with Realms.
#329 [14:16] <paddoking> okay thanks !
#330 [14:16] <paddoking> okay thanks !
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#334 [14:31] * CharlisterON [webchat@47.red-83-34-226.dynamicip.rima-tde.net] has joined #minecrafthelp
#335 [14:32] <CharlisterON> hi, when i start my game , the window gets frezzed with this " minecraft 1.12.2 (no answer)"
#336 [14:33] <CharlisterON> someone know what its happening?
#337 [14:33] <CharlisterON> it gets frezzed on the mojang white logo
#338 [14:33] <mattym> ??> CharlisterON av/adwcleaner
#339 [14:33] <Absol> CharlisterON: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#340 [14:33] <Absol> CharlisterON: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#341 [14:34] <CharlisterON> i do it with CCleaner
#342 [14:34] <CharlisterON> and continues the error
#343 [14:34] <mattym> CharlisterON, Use the one that was linked
#344 [14:35] <CharlisterON> ok im doing it right now
#345 [14:35] * P2000Camaro [webchat@71-11-149-95.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#346 [14:36] <P2000Camaro> So I have an old Minecraft account where I log in with username and password. I tried to migrate it, but now when I log in with the email, it only shows Demo mode
#347 [14:36] * Snowman [~Snowman@85.146.18.119] has joined #minecrafthelp
#348 [14:37] <mattym> P2000Camaro, Are you sure that is the email on the Mojang account you mirgrated it to
#349 [14:38] <P2000Camaro> I believe so, I tried to do it again and it said the email was already in use. By me. So I tried a different email and it says it's the wrong email. I'm thoroughly confused.
#350 [14:38] * CharlisterON [webchat@47.red-83-34-226.dynamicip.rima-tde.net] has quit. (Ping timeout: 180 seconds)
#351 [14:39] <mattym> P2000Camaro, If it only shows the Demo, then it means you are logging in with a Mojang account that you didn't migrate it to, or that you didn't finish the migration.
#352 [14:40] <P2000Camaro> It won't let me finish the migration because it keeps saying the email address is wrong.
#353 [14:40] <mattym> P2000Camaro, You need to enter the original email you used when purchasing the game.
#354 [14:40] <P2000Camaro> That was back in the Alpha days, and I don't remember what e-mail I used back then..
#355 [14:42] * SonoSenzaValore [webchat@94.0.53.127] has quit. (Ping timeout: 180 seconds)
#356 [14:43] <mattym> P2000Camaro, Then continue to sign in with the username until you figure it out.
#357 [14:43] <P2000Camaro> It won't let me play Realms, though. THat's what I'm trying to do.
#358 [14:44] <mattym> P2000Camaro, Then you need to figure out the email you used.
#359 [14:44] <P2000Camaro> Yeah... But what if I can't? lol Am I just screwed?
#360 [14:45] <mattym> ??> P2000Camaro account/send-email
#361 [14:45] <Absol> P2000Camaro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#362 [14:45] <Absol> P2000Camaro: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#363 [14:45] <P2000Camaro> Thanks.
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#375 [15:23] <Sloop87> I need help with starting Minecraft. Whenevr i open the game, i get the error "Error: org.lwjgl.LWJGLException: Pixel format not accelerated". I have uninstalled and reinstalled all GPU Drivers and java is fully updated and I have even reinstalled Minectaft. I am using vanilla Minecraft and it was working yesterday. Thanks
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#379 [15:54] * K0NEK0 [webchat@d173-238-78-249.home4.cgocable.net] has joined #minecrafthelp
#380 [15:55] <K0NEK0> uh
#381 [15:55] <K0NEK0> is there any like Minecraft Tech support
#382 [15:56] <Cantlogin> Hello, does anyone know why after changing password and trying to login I cant, I've been trying two days to left some time
#383 [15:56] <K0NEK0> i cant even login myself
#384 [15:56] <Cantlogin> me too
#385 [15:56] <Cantlogin> on mojan website
#386 [15:56] <K0NEK0> like wheres the support
#387 [15:56] <K0NEK0> lmao
#388 [15:56] <Cantlogin> idk haha
#389 [15:57] <K0NEK0> rip my mc account eh mojang?
#390 [15:57] <K0NEK0> since yall aint here to help
#391 [15:57] <Cantlogin> ive just found a contact form https://help.mojang.com/customer/portal/emails/new?ref=footer
#392 [15:58] <Cantlogin> fk u need a transaction ID
#393 [16:00] <K0NEK0> yea
#394 [16:01] <Cantlogin> do u have minecraft downloaded?
#395 [16:09] <K0NEK0> \yea
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#412 [17:51] * randy [webchat@96-2-25-187-dynamic.midco.net] has joined #minecrafthelp
#413 [17:53] <randy> Hello there. I have a realm and am getting an "Error 500" when attempting to turn off mobs... Something wrong with Realms right now?
#414 [17:54] <mattym> Yes
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#418 [18:19] * Koalaoftheko [webchat@63-149-246-242.dia.static.qwest.net] has joined #minecrafthelp
#419 [18:21] <Koalaoftheko> I'm getting those errors, but AFAIK I have none of those installd @espercorn
#420 [18:21] * William [webchat@108-201-192-135.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#421 [18:24] <Koalaoftheko> I am getting Failed download errors, but none of the incompatible programs are installed.
#422 [18:26] * randy [webchat@96-2-25-187-dynamic.midco.net] has joined #minecrafthelp
#423 [18:28] * falkon1905 [webchat@fixed-187-190-39-106.totalplay.net] has joined #minecrafthelp
#424 [18:30] <falkon1905> Good afternoon. They could help me with this problem. already in two computers he presents it to me and I do not know why and I have not found how to solve it. I thank you
#425 [18:30] <falkon1905> rent thread. GL Caps: Using VBOs: Yes Is Modded: Probably not. Jar signature remains and client brand is untouched. Type: Client (map_client.txt) Resource Packs: Current Language: ~~ERROR~~ NullPointerException: null Profiler Position: N/A (disabled) CPU: <unknown>
#426 [18:31] <falkon1905> ---- Minecraft Crash Report ---- // Ooh. Shiny. Time: 1/30/18 6:30 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Displa
#427 [18:32] <mattym> ??> falkon1905 win/dxdiag
#428 [18:32] <Absol> falkon1905: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#429 [18:32] * XxST3V3N999xX [webchat@186.82.97.67] has joined #minecrafthelp
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#433 [18:35] <falkon1905> https://paste.ubuntu.com/26492279/
#434 [18:36] <mattym> falkon1905, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#435 [18:39] * INeedHelp [webchat@pool-108-4-54-146.rcmdva.fios.verizon.net] has joined #minecrafthelp
#436 [18:39] <INeedHelp> Hello Can anyone help me
#437 [18:39] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#438 [18:40] <INeedHelp> Hey Im having Problems with my minecraft it keeps crashing and not responding
#439 [18:40] <mattym> ??> INeedHelp launcher/log-txt
#440 [18:40] <Absol> INeedHelp: We need to see your full launcher log, which is created in the game directory.
#441 [18:40] <Absol> INeedHelp: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#442 [18:41] <INeedHelp> ok brb
#443 [18:41] * kusanagi [~kusanagi@pool-96-224-91-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#444 [18:41] <falkon1905> ok, thank you very much and good that there are in these cases
#445 [18:43] <INeedHelp> ok im back
#446 [18:43] <INeedHelp> [0130/193414:INFO:LauncherAppBrowser.cpp(24)] Work dir is C:\Users\kkyer\AppData\Roaming\.minecraft [0130/193414:INFO:ClientHandler.cpp(182)] Creating launcher window. [0130/193416:INFO:LauncherAppRenderer.cpp(110)] Javascript bridge extended. [0130/193417:INFO:ClientHandler.cpp(859)] Preferences / startup: Read preferences [0130/193417:INFO:ClientHandler.cpp(859)] Preferences: Wrote preferences [0130/193417:INFO:Cli
#447 [18:43] <mattym> INeedHelp, Follow all the directions
#448 [18:43] <INeedHelp> oh
#449 [18:44] <INeedHelp> Mattym i did that what do i do now
#450 [18:45] <mattym> INeedHelp, Give the link here.
#451 [18:45] <INeedHelp> https://paste.ubuntu.com/26492346/
#452 [18:45] * Koalaoftheko [webchat@63-149-246-242.dia.static.qwest.net] has quit. (Ping timeout: 180 seconds)
#453 [18:45] <mattym> INeedHelp, You didnt copy the whole thing
#454 [18:46] <INeedHelp> ok let me try again
#455 [18:46] * randy [webchat@96-2-25-187-dynamic.midco.net] has quit. (Quit: Web client closed)
#456 [18:49] <INeedHelp> oh this is a lot
#457 [18:50] <INeedHelp> ok the link is\
#458 [18:50] <INeedHelp> https://paste.ubuntu.com/26492369/
#459 [18:50] <INeedHelp> how long will this take you to help me
#460 [18:51] <mattym> INeedHelp, As long as it takes.
#461 [18:52] <mattym> INeedHelp, When it says not responding, is it on the Mojang screen?
#462 [18:52] <INeedHelp> Yes
#463 [18:53] <mattym> ??> INeedHelp av/adwcleaner
#464 [18:53] <Absol> INeedHelp: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#465 [18:53] <Absol> INeedHelp: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#466 [18:53] <INeedHelp> and when it Crashes its either when i move in server or when its says Loading Building or something like that
#467 [18:54] <INeedHelp> ok
#468 [18:57] * INeedHelp [webchat@pool-108-4-54-146.rcmdva.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#469 [19:01] * INeedHelp [webchat@pool-108-4-54-146.rcmdva.fios.verizon.net] has joined #minecrafthelp
#470 [19:01] <INeedHelp> Im Back
#471 [19:02] <mattym> INeedHelp, See if the same error still happens.
#472 [19:02] <INeedHelp> ok brb
#473 [19:04] <INeedHelp> The problem isnt happening anymore thx for your help i will make sure to give this place a good review and share it with my friends
#474 [19:05] <INeedHelp> If i Have the same problems in the future i will make sure to come back
#475 [19:14] * TheInfernoFrenzy [webchat@c-24-30-107-117.hsd1.ga.comcast.net] has joined #minecrafthelp
#476 [19:14] <TheInfernoFrenzy> why can i not hear any sound on my minecraft java edition
#477 [19:15] <mattym> TheInfernoFrenzy, Was your sound output device connected before starting the game?
#478 [19:15] <TheInfernoFrenzy> yes i use the defult sound driver for my laptop
#479 [19:16] <mattym> TheInfernoFrenzy, With a world loaded, press F3 and T together, see if it starts after that
#480 [19:16] <TheInfernoFrenzy> i tried it does not
#481 [19:16] <mattym> ??> TheInfernoFrenzy win/reinst
#482 [19:16] <Absol> TheInfernoFrenzy: You may need to reinstall the locally installed files that Minecraft puts into place.
#483 [19:16] <Absol> TheInfernoFrenzy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#484 [19:17] <TheInfernoFrenzy> ok thx ill try that
#485 [19:24] <TheInfernoFrenzy> OMG it worked THXXXXXXXXXXXXXXXXXXxxx
#486 [19:53] * CmdrKeene [webchat@ip68-12-109-89.ok.ok.cox.net] has joined #minecrafthelp
#487 [19:54] <CmdrKeene> Dumb question for the team that I haven't found for sure from googling yet. I want to play glide mode game type on PC. Is that available if I purchase PC edition or is it only consoles?
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#489 [19:55] <mattym> CmdrKeene, That is a legacy Console Version only thing.
#490 [19:56] <CmdrKeene> bummer, okay
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#493 [20:34] <blockcreeper07> what do I do if is says Unable to save download. 1.11.json
#494 [20:34] <blockcreeper07> what do I do if is says Unable to save download. 1.11.json
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#501 [21:01] <Atrocites> so i keep getting this message when i try to start my minecraft. Unable to save download. gl_es.lang Name: gl_es.lang URL: http://resources.download.minecraft.net/c1/c1c6d581f78e98d4eb9483e5a98bbf3ed8799387 Error details: Attempting to move successful download to C:/Users\Josh Burnett\AppData\Roaming\.minecraft\assets\objects\c1/c1c6d581f78e98d4eb9483e5a98bbf3ed8799387 The process cannot access the file because it is being used by another process Fi
#502 [21:01] <Atrocites> so i keep getting this message when i try to start my minecraft. Unable to save download. gl_es.lang Name: gl_es.lang URL: http://resources.download.minecraft.net/c1/c1c6d581f78e98d4eb9483e5a98bbf3ed8799387 Error details: Attempting to move successful download to C:/Users\Josh Burnett\AppData\Roaming\.minecraft\assets\objects\c1/c1c6d581f78e98d4eb9483e5a98bbf3ed8799387 The process cannot access the file because it is being used by another process Fi
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#505 [21:05] <nichkhun89> cant use email
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#509 [21:20] <nichkhun89> hello
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#514 [23:13] <Sylveona> Hi. I can't change my realms world options. I want to play in normal survival. It defaulted to no npcs, no animals, peaceful survival mode. When I go to configure realm and try to make changes in the world options it says Realms (500): Internal server error
#515 [23:24] <mattym> Sylveona, Been a problem today, try doing so again tomorrow.