#MinecraftHelp > 2018-02-01
#1 [00:01] * fabio [webchat@host181-212-dynamic.20-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#2 [00:02] <fabio> uys i can not login on mojang and minecraft d this pc. from other computers it works
#3 [00:32] * Sojubrew [webchat@119.194.74.40] has joined #minecrafthelp
#4 [00:33] <Sojubrew> Hello Everone I was wondering if I could get some assistance. I can't download the 1.12.2 release. I tried uninstalling and reinstalling and updating java
#5 [00:33] <Sojubrew> but I keep getting failed to download file fastutil-7.1.0jar
#6 [00:46] * skyhiromoshy [webchat@c-73-187-133-149.hsd1.pa.comcast.net] has joined #minecrafthelp
#7 [00:46] <skyhiromoshy> can someone help me? ever version of my game crashes and i dont get a crash report and idk what to do
#8 [02:08] * Leeyoul [webchat@39.117.138.10] has joined #minecrafthelp
#9 [02:10] * Leeyoul [webchat@39.117.138.10] has quit. (Client Quit)
#10 [02:24] * Morrolan [morrolan@znc.morrolan.ch] has joined #minecrafthelp
#11 [02:33] * techno156 [~techno156@185.57.5.138] has quit. (Quit: Leaving)
#12 [02:33] * BlueFrosterClub [webchat@cpc77797-stav20-2-0-cust127.17-3.cable.virginm.net] has joined #minecrafthelp
#13 [02:36] * BlueFrosterClub [webchat@cpc77797-stav20-2-0-cust127.17-3.cable.virginm.net] has quit. (Ping timeout: 180 seconds)
#14 [02:43] * Nikki_ [webchat@c-76-106-97-157.hsd1.md.comcast.net] has quit. (Ping timeout: 180 seconds)
#15 [02:48] * _domi_1337_ [webchat@public-gprs351623.centertel.pl] has joined #minecrafthelp
#16 [02:52] * _domi_1337_ [webchat@public-gprs351623.centertel.pl] has quit. (Ping timeout: 180 seconds)
#17 [03:07] * mitsjol [webchat@D47FB150.cm-9-1a.dynamic.ziggo.nl] has joined #minecrafthelp
#18 [03:08] <mitsjol> Hello guys, i made a server 2 days ago trough mojang but everytime i turn on the monster/npc spawn in world options it doesnt save and mobs arent spawning making my game quite unplayable
#19 [03:09] <mitsjol> anyone know what i can do to fix it?
#20 [03:16] * mitsjol [webchat@D47FB150.cm-9-1a.dynamic.ziggo.nl] has quit. (Quit: Web client closed)
#21 [03:19] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#22 [03:51] * alipro [webchat@78.185.3.56] has joined #minecrafthelp
#23 [03:51] * Kikokako [webchat@cpe-74-76-55-152.nycap.res.rr.com] has joined #minecrafthelp
#24 [03:52] <Kikokako> The official Minecraft site wont log me in, it just turns a bit darker, then sends me back to the main page
#25 [03:53] <Kikokako> all i want to do is change my skin
#26 [03:54] <Andrio> Looks like the site is broken.
#27 [03:54] * alipro [webchat@78.185.3.56] has quit. (Ping timeout: 180 seconds)
#28 [03:54] <Kikokako> ah, that would explain it
#29 [03:54] <Andrio> Try again later maybe.
#30 [03:55] <Kikokako> alright, thanks for at least reassuring me that its not my end!
#31 [03:55] <AndrewPH> the mc.net webdevs sure are earning their keep
#32 [03:55] <Kikokako> mhm
#33 [03:58] * Kikokako [webchat@cpe-74-76-55-152.nycap.res.rr.com] has quit. (Ping timeout: 180 seconds)
#34 [04:11] * Conano [webchat@149.200.139.187] has joined #minecrafthelp
#35 [04:12] <Conano> ay can some one help me?
#36 [04:28] * Conano_ [webchat@149.200.139.187] has joined #minecrafthelp
#37 [04:28] <Conano_> can someone help me please
#38 [04:28] <Conano_> anyone
#39 [04:51] * kriss507 [webchat@amb61.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#40 [04:53] <kriss507> hi! I have pc java edition 1.12.2 and i have xbox controller connected to windows. How can I switch to xbox controller in the game?
#41 [04:56] <Andrio> kriss507, there are mods for that.
#42 [04:57] <Andrio> kriss507, also you can try something like JoyToKey
#43 [04:59] <Conano> Andrio can u help me plz
#44 [05:00] <Conano> in most of the servers i play on all the players got the default skin
#45 [05:00] <Conano> which is
#46 [05:00] <Conano> steve
#47 [05:00] <Conano> and alex
#48 [05:00] <Conano> i cant see my skin nor others
#49 [05:00] <Conano> but they can
#50 [05:00] <Conano> please help
#51 [05:01] <Conano> its really annoyinh
#52 [05:01] <Andrio> Conano, that sounds like an Internet connection problem... I'm not sure I can help any more than what's already been tried there.
#53 [05:02] <kriss507> But I want to use xbox controller connected by usb, and use them in minecraft java edition in windowspc
#54 [05:02] <Conano> ok, is there any suggestions i can do?
#55 [05:04] <Conano> or anyone i cant contact may help me because this is happening to me everyday
#56 [05:06] <Lutzee> kriss507: Minecraft java edition does not support crontrollers without using mods.
#57 [05:11] <kriss507> how mods in use?
#58 [05:12] * novice [webchat@121.162.151.150] has joined #minecrafthelp
#59 [05:12] <novice> hello
#60 [05:13] <novice> I am trying to update my minecraft client but it takes forever.
#61 [05:13] <novice> and I am getting this error messages.
#62 [05:13] <novice> 파일을 다운로드 할 수 없습니다. realms-1.10.18.jar 이름: realms-1.10.18.jar URL: https://libraries.minecraft.net/com/mojang/realms/1.10.18/realms-1.10.18.jar 오류 상세정보: Request error -101: ERR_CONNECTION_RESET 디스크 상의 파일 이름: 335e-b3aa-d966-9893 경로: C:\Users\Sammy\AppData\Local\Temp\335e-b3aa-d966-9893 위치: file
#63 [05:13] <novice> my internet connection is fine for other sites
#64 [05:14] * lucas_alves [webchat@177-179-66-250.user.veloxzone.com.br] has joined #minecrafthelp
#65 [05:14] * lucas_alves [webchat@177-179-66-250.user.veloxzone.com.br] has quit. (Client Quit)
#66 [05:14] <novice> any help?
#67 [05:15] * novice [webchat@121.162.151.150] has quit. (Client Quit)
#68 [05:32] <kriss507> quit
#69 [05:46] * pahvi [webchat@192.228.219.125] has joined #minecrafthelp
#70 [05:47] <pahvi> so getting this error when trying to login in the website "We could not authenticate you against our servers. Please try to log out and then log back in again.", anyone else has the same?
#71 [05:48] <Andrio> pahvi, it appears that minecraft.net is broken
#72 [05:48] <Andrio> Try again later.
#73 [05:49] <pahvi> ok thx
#74 [05:49] * Conano [webchat@149.200.139.187] has quit. (Ping timeout: 180 seconds)
#75 [05:52] * Oh_My_Stormm [webchat@216-167-232-176.eastlink.ca] has joined #minecrafthelp
#76 [05:52] <Oh_My_Stormm> Hello?
#77 [05:53] <Oh_My_Stormm> I need help with something, Specifically a problem I am unable to fix
#78 [05:53] <Oh_My_Stormm> I cannot log in to minecraft.net
#79 [05:54] <Andrio> Oh_My_Stormm, it appears that minecraft.net is broken. Try again later.
#80 [05:54] <Oh_My_Stormm> I was going to change my skin, but it didnt change, When It did, it says, Unable to authenticate your minecraft account, Please try again, And everytime I try and Try, It doesn't work. I can play minecraft but if-
#81 [05:54] <Oh_My_Stormm> Oh. It's broken?
#82 [05:54] <Oh_My_Stormm> Thank you so much for letting me know!
#83 [05:54] <Oh_My_Stormm> I was worried I was hacked
#84 [05:55] <Andrio> mm
#85 [06:17] * Indefyn [webchat@61.255.141.107] has joined #minecrafthelp
#86 [06:17] <Indefyn> Hello?
#87 [06:20] * Indefyn [webchat@61.255.141.107] has quit. (Ping timeout: 180 seconds)
#88 [06:25] <Oh_My_Stormm> Hello?
#89 [06:26] <Oh_My_Stormm> I am still unable to login to minecraft.net, I heard rumors it is down, This true?
#90 [06:26] <Andrio> Oh_My_Stormm, it's not technically down
#91 [06:27] <Oh_My_Stormm> Why can I not get in?
#92 [06:27] <Oh_My_Stormm> I cant change my skin
#93 [06:29] <Andrio> Because of bugs.
#94 [06:29] <Oh_My_Stormm> Will they be fixed today? I'm sorry I am bugging you but I'd like to change it. I am worried.
#95 [06:30] <Andrio> I don't know.
#96 [06:30] <Andrio> Probably soon.
#97 [06:30] <Oh_My_Stormm> Thanks. I just really hope what's said is true
#98 [06:30] <Andrio> mm
#99 [06:53] * Murn123 [webchat@546B591C.cm-12-4b.dynamic.ziggo.nl] has joined #minecrafthelp
#100 [06:54] <Murn123> Hey, Im trying to join a multiplayer server, but my friends seem to be unable to invite me (by adding my in game name). Any thoughts?
#101 [06:55] * imadej [webchat@178-214-30-69.mtm-info.pl] has joined #minecrafthelp
#102 [06:55] <imadej> hello
#103 [06:56] <imadej> hi
#104 [06:56] <imadej> help me
#105 [06:56] * imadej [webchat@178-214-30-69.mtm-info.pl] has quit. (Client Quit)
#106 [06:57] * imadej [webchat@178-214-30-69.mtm-info.pl] has joined #minecrafthelp
#107 [06:57] <imadej> hi
#108 [06:58] <imadej> when i login its We could not authenticate you against our servers. Please try to log out and then log back in again.
#109 [06:58] <Andrio> imadej, it appears that minecraft.net is broken. Try again later.
#110 [06:59] <imadej> ok thanks
#111 [06:59] <imadej> Only I have it this morning
#112 [06:59] <imadej> Only I have it this morning
#113 [07:00] * imadej [webchat@178-214-30-69.mtm-info.pl] has left #minecrafthelp
#114 [07:00] * imadej [webchat@178-214-30-69.mtm-info.pl] has joined #minecrafthelp
#115 [07:00] <imadej> hello
#116 [07:00] <imadej> when i login its We could not authenticate you against our servers. Please try to log out and then log back in again.
#117 [07:01] <imadej> since morning
#118 [07:02] * miwk [webchat@host86-128-250-63.range86-128.btcentralplus.com] has joined #minecrafthelp
#119 [07:02] <Andrio> Maybe it was broken then too.
#120 [07:02] <imadej> so what
#121 [07:02] <imadej> ??
#122 [07:02] <Andrio> Wait until the problem is fixed.
#123 [07:02] <imadej> ok
#124 [07:03] * Murn123 [webchat@546B591C.cm-12-4b.dynamic.ziggo.nl] has quit. (Ping timeout: 180 seconds)
#125 [07:03] <imadej> AUTHENTICATION FAILED We could not authenticate you against our servers. Please try to log out and then log back in again.
#126 [07:03] <imadej> heeeeeelp me pls
#127 [07:03] <miwk> on my minecraft launcher, everytime i click 'play' it attempts to load and then says 'an unexpected error occured and the game has crashed.' - i have uninstalled and reinstalled, and reinstalled java. minecraft was fine around 5 hours ago, and now its not working at all
#128 [07:04] <Andrio> ??> miwk launcher/crash-log
#129 [07:04] <Absol> miwk: We need to see your crash log, which is created after a crash.
#130 [07:04] <Absol> miwk: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#131 [07:04] <imadej> this is not help me
#132 [07:04] <imadej> goodbye
#133 [07:04] <imadej> goodbye
#134 [07:05] * imadej [webchat@178-214-30-69.mtm-info.pl] has left #minecrafthelp
#135 [07:06] <miwk> https://paste.ubuntu.com/26500590/
#136 [07:10] <miwk> hope that helps.
#137 [07:12] <Andrio> ??> miwk win/.minecraft
#138 [07:12] <Absol> miwk: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#139 [07:12] <Andrio> miwk, try removing servers.dat
#140 [07:14] <miwk> ok sure, done that. i will try load minecraft now..
#141 [07:14] <miwk> ok its still crashing like before
#142 [07:16] <Andrio> hm
#143 [07:17] * BuildMaster4160 [webchat@c-73-182-77-127.hsd1.ga.comcast.net] has joined #minecrafthelp
#144 [07:17] <Andrio> ??> miwk win/reinst
#145 [07:17] <Absol> miwk: You may need to reinstall the locally installed files that Minecraft puts into place.
#146 [07:17] <Absol> miwk: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#147 [07:19] * fred [webchat@189.27.123.213.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#148 [07:20] * fred [webchat@189.27.123.213.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#149 [07:21] <BuildMaster4160> Good morning! Does anyone know why minecraft.net would not allow my kid to log in? He tried several times.. Then I tried.. Cleared cache and tried again and nothing. Either when I click "login" at the top right side it just goes back to the exact same page, or if I go to a skin site and click "upload to Minecraft" it takes me to a login page where, after inputting the account information (which works on Mojang site) it sa
#150 [07:21] <BuildMaster4160> just not the site
#151 [07:22] <GreyVulpine> Try it with a different browser?
#152 [07:22] <BuildMaster4160> The funny part is that I work in tech support and say that like 80 times a day and never thought to try that >.<
#153 [07:22] <BuildMaster4160> Trying now thanks
#154 [07:24] <BuildMaster4160> Wowsers. Totally worked. I am ashamed. thank you lol
#155 [07:24] * BuildMaster4160 [webchat@c-73-182-77-127.hsd1.ga.comcast.net] has quit. (Quit: Web client closed)
#156 [07:25] <GreyVulpine> Totally didn't expect that to work.
#157 [07:27] <Andrio> Did you jinx them?
#158 [07:27] <GreyVulpine> Half expected them to say it still didn't work, and that they tripped the too many invalid logins flag.
#159 [07:28] <Andrio> mm
#160 [07:28] <Andrio> I doubt it.
#161 [07:28] <Andrio> I got 404 errors trying to log in, but it seems to be fixed now.
#162 [07:28] <miwk> i tried what you said about deleting everything except for saved. and have rebooted minecraft, it reinstalled and then crashed like before
#163 [07:28] <GreyVulpine> Hmm
#164 [07:28] <GreyVulpine> Give us another crash report, post it to http://paste.ubuntu.com
#165 [07:32] <miwk> there actualy no crash report now..
#166 [07:33] <miwk> ive tried searching and restarting etc and theres nothing. no crash report folder or anything
#167 [07:42] * laila [webchat@181.230.14.115] has joined #minecrafthelp
#168 [07:43] * laila [webchat@181.230.14.115] has quit. (Client Quit)
#169 [07:43] * laila [webchat@181.230.14.115] has joined #minecrafthelp
#170 [07:44] * laila [webchat@181.230.14.115] has quit. (Client Quit)
#171 [07:47] * Melody___ [webchat@dslb-146-060-179-250.146.060.pools.vodafone-ip.de] has joined #minecrafthelp
#172 [07:48] <Melody___> hello
#173 [07:48] * Melody___ [webchat@dslb-146-060-179-250.146.060.pools.vodafone-ip.de] has quit. (Client Quit)
#174 [07:50] * jif [webchat@185.106.28.192] has joined #minecrafthelp
#175 [07:54] <jif> my minecraft 1.8/1.7.10 would open but after it is open it stops responding immediately.How may i fix
#176 [07:54] * jif [webchat@185.106.28.192] has quit. (Client Quit)
#177 [07:59] <miwk> uninstalled minecraft and then reinstlaled to launch, it started to work, loaded a world and then crashed again. still no crash report on the minecraft file under the appdata
#178 [08:03] <miwk> now just tried loading a server and its saying ''java.lang.NullPointerException: group
#179 [08:03] * HawaiiBully [webchat@cable-178-148-145-25.dynamic.sbb.rs] has joined #minecrafthelp
#180 [08:03] <HawaiiBully> Hi, i need help :0
#181 [08:05] <HawaiiBully> I was able to play on my Mojang acc ( minecraft acc whatever ), but after about 1-2months i tryied to LogIn and i cannot acces account, problem is that account is NOT HACKED, because i did not get any mail about any change, but i cannot request new password...Please helpll
#182 [08:07] <miwk> would love some help... i dont know where the helpers have gone
#183 [08:09] <HawaiiBully> miwk
#184 [08:09] <miwk> yes?
#185 [08:09] <HawaiiBully> Where are u from?
#186 [08:09] <miwk> Uk. why?
#187 [08:09] <HawaiiBully> Just ask :d
#188 [08:09] <miwk> There was 2 people helping but i dont know where theyve gone now
#189 [08:10] <HawaiiBully> Can u help me xD
#190 [08:10] <HawaiiBully> I was able to play on my Mojang acc ( minecraft acc whatever ), but after about 1-2months i tryied to LogIn and i cannot acces account, problem is that account is NOT HACKED, because i did not get any mail about any change, but i cannot request new password...Please help
#191 [08:10] <HawaiiBully> Can they EXPIRE?
#192 [08:10] <miwk> i have no idea im afraid.. im looking for help with something myself
#193 [08:10] <miwk> my password has never expired
#194 [08:10] <Andrio> ??> miwk tools/HJT
#195 [08:10] <Absol> miwk: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#196 [08:10] <Absol> miwk: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#197 [08:10] <Andrio> Password expiration generally isn't a good idea anyway.
#198 [08:11] <Andrio> HawaiiBully, did you check your spam folder?
#199 [08:12] <HawaiiBully> Noup
#200 [08:13] <HawaiiBully> I will check it now
#201 [08:13] <miwk> https://paste.ubuntu.com/26500881/
#202 [08:13] <miwk> there we go
#203 [08:14] <HawaiiBully> Its not in spam
#204 [08:14] <HawaiiBully> If there is a Mojang account registered to nmneca@yahoo.com we have sent instructions for how to reset your password. Thanks!
#205 [08:16] <HawaiiBully> @Andrio
#206 [08:16] * Ryakuma [webchat@91.236.72.241] has joined #minecrafthelp
#207 [08:16] <Andrio> ??> HawaiiBully account/send-email
#208 [08:17] <Absol> HawaiiBully: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#209 [08:17] <HawaiiBully> Look,https://imgur.com/a/vIv6W
#210 [08:17] <Absol> HawaiiBully: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#211 [08:17] <Andrio> ah.
#212 [08:17] <Ryakuma> Hey everyone. I wanted to play Minecraft on Manjaro Linux but it doesn't work. I have a crashlog, will it be fine if I put it on Pastebin?
#213 [08:18] <Andrio> Ryakuma, yes.
#214 [08:18] <HawaiiBully> Andrio
#215 [08:18] <HawaiiBully> Please, are u know what it can be?
#216 [08:18] <Andrio> HawaiiBully, your account was probably stolen.
#217 [08:18] <Ryakuma> So here's my crashlog: https://pastebin.com/Q0D9VfrN
#218 [08:18] <Andrio> maybe
#219 [08:19] <Andrio> HawaiiBully, did you make those changes?
#220 [08:21] <HawaiiBully> But i did not recive e-mail
#221 [08:21] <HawaiiBully> About any change
#222 [08:21] <Andrio> HawaiiBully, your screenshot shows some.
#223 [08:21] <HawaiiBully> That was me last time
#224 [08:21] <Andrio> mm
#225 [08:22] <HawaiiBully> I changed it last time
#226 [08:23] <Andrio> Ryakuma, try installing the `xorg-xrandr` package.
#227 [08:24] <Andrio> miwk, does that PC have Intel Security installed?
#228 [08:25] <Ryakuma> Andrio - Thank you <3, works now.
#229 [08:25] <Andrio> oh
#230 [08:25] <Andrio> No problem.
#231 [08:29] <HawaiiBully> its not stolen :/
#232 [08:31] * miwk [webchat@host86-128-250-63.range86-128.btcentralplus.com] has quit. (Ping timeout: 180 seconds)
#233 [08:32] * HawaiiBully [webchat@cable-178-148-145-25.dynamic.sbb.rs] has quit. (Ping timeout: 180 seconds)
#234 [08:33] * vitor [webchat@167.250.151.57] has joined #minecrafthelp
#235 [08:33] * vitor [webchat@167.250.151.57] has quit. (Client Quit)
#236 [08:35] * e_l1997 [~quassel@2.67.113.192.mobile.tre.se] has joined #minecrafthelp
#237 [08:37] * miwk [webchat@host86-128-250-63.range86-128.btcentralplus.com] has joined #minecrafthelp
#238 [08:37] <miwk> hello sorry my dog needed to go outside. i'm not too sure.. i'm assuming so? i'm not very tech savvy
#239 [08:37] * afnanisproatcsgo [webchat@106.51.21.212] has joined #minecrafthelp
#240 [08:37] <afnanisproatcsgo> hi
#241 [08:37] <miwk> https://paste.ubuntu.com/26500881/ < this was the last thing i posted.
#242 [08:37] <afnanisproatcsgo> please help me
#243 [08:38] <afnanisproatcsgo> when i am downloading mincraft it says could not download file say.1
#244 [08:39] * afnanisproatcsgo [webchat@106.51.21.212] has quit. (Client Quit)
#245 [08:53] * Master_Hedgehog [webchat@198.7.245.98] has joined #minecrafthelp
#246 [08:53] <Master_Hedgehog> hello I am getting the message "Failed to download file. ar_sa.lang" when I attempt to log into Minecraft I have tried disabling firewall and antivirus and the problem still persists does anyone have a solution?
#247 [08:56] <miwk> https://paste.ubuntu.com/26501047/ << minecraft crashing. heres is the crash report now. please help me
#248 [09:02] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Read error: Connection reset by peer)
#249 [09:03] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#250 [09:05] <miwk> Hello?
#251 [09:08] * miwk [webchat@host86-128-250-63.range86-128.btcentralplus.com] has quit. (Quit: Web client closed)
#252 [09:09] * Floris [webchat@91.179.115.1] has joined #minecrafthelp
#253 [09:10] * Floris [webchat@91.179.115.1] has quit. (Client Quit)
#254 [09:16] * Cole [webchat@199.168.234.12] has joined #minecrafthelp
#255 [09:17] <Cole> so im on mac and i cant launch 1.12 because i keep getting the error "failed to download file: ar_sa.lang" Help please
#256 [09:18] <GreyVulpine> Cole - Bytefence is known to cause issues with Minecraft. Please see: https://bugs.mojang.com/browse/MCL-5546 -- For instructions on how to uninstall it.
#257 [09:18] <Cole> im on MAC
#258 [09:18] <Cole> i dont know what byte fence is
#259 [09:18] <GreyVulpine> Then you've got some sort of anti-malware program on your computer that's blocking minecraft
#260 [09:18] <Cole> oh, huh
#261 [09:18] <Cole> i guess i can see about that
#262 [09:18] <Cole> hang on
#263 [09:20] <Cole> ive turned off my firewall, but its still not working. I haven't downloaded any antimalware stuff
#264 [09:20] <GreyVulpine> Try uninstalling your firewall instead
#265 [09:21] <Cole> its built into the mac. I dont think i can do that
#266 [09:22] <Cole> i tried downloading the file directly but i cant open the file.
#267 [09:22] <GreyVulpine> In every case of this that I've seen with the mac, it's some sort of program, antimalware, antispyware, or some sort of security program that's blocking minecraft.
#268 [09:23] <Cole> okay thanks
#269 [09:23] * Cole [webchat@199.168.234.12] has quit. (Quit: Web client closed)
#270 [09:24] * miwk [webchat@host86-128-250-63.range86-128.btcentralplus.com] has joined #minecrafthelp
#271 [09:25] <miwk> Minecraft was working fine with me this morning, and this afternoon it's just stopped working completely. When I click the 'Play' button on the Minecraft launch screen, it attempts to load but automatically crashes with the usual 'An unexpected error has occurred and the game has crashed' This is my current crash report: https://paste.ubuntu.com/26501047/ Any help would be really appreciated!
#272 [09:29] * Master_Hedgehog [webchat@198.7.245.98] has quit. (Ping timeout: 180 seconds)
#273 [09:30] <GreyVulpine> miwk - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#274 [09:34] <miwk> https://paste.ubuntu.com/26501196/
#275 [09:35] <GreyVulpine> Hm.
#276 [09:37] <miwk> any idea? its just crashing automatically. i was able to get onto it for at least a minute or two and then it crashed again and has been doing that since
#277 [09:37] * Evastrial [webchat@108-194-147-140.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#278 [09:37] * Evastrial [webchat@108-194-147-140.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#279 [09:37] <GreyVulpine> https://downloadcenter.intel.com/download/27267/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=86210 --- Download and install the second link down on the left
#280 [09:41] <miwk> sure, just downloading now.
#281 [09:49] <miwk> https://imgur.com/d9lYe3a
#282 [09:50] <miwk> so it didnt work. this is the message it gave me
#283 [09:50] <miwk> i tried to troubleshoot and it still says not supported.
#284 [09:51] <GreyVulpine> Well, crap
#285 [09:52] <miwk> it's jjust weird because minecraft was fine a few hours ago and now suddenly wont work
#286 [09:52] <GreyVulpine> It's showing it's because of a video driver
#287 [09:52] <miwk> Hmm that's odd
#288 [09:54] <Lord_Ralex> Might try http://dlcdnet.asus.com/pub/ASUS/EeeBook/Drivers_for_Win10/Graphic/Graphic_Intel_CherryTrail_T_Win10_64_VER2019154364.zip?_ga=2.268856817.1242215940.1517500425-1243789207.1516201775
#289 [09:54] <Lord_Ralex> Which is what asus has for that
#290 [09:55] <miwk> awesome, i'll try that now
#291 [10:05] <miwk> i've downloaded it. and the option it gave me was to extract it. thats all
#292 [10:05] <miwk> theres no application to run or anything ?
#293 [10:06] <Lord_Ralex> there should be in the folder it extracted to, a "Setup"
#294 [10:06] <Lord_Ralex> or something, i'd expect
#295 [10:08] <miwk> right, so ive clicked the setup. it came up with a black run screen, and then has a count down for 10 seconds and then closes.
#296 [10:13] * Snowman [~Snowman@85.146.18.119] has joined #minecrafthelp
#297 [10:19] * miwk [webchat@host86-128-250-63.range86-128.btcentralplus.com] has quit. (Ping timeout: 180 seconds)
#298 [10:19] * miwk [webchat@host86-128-250-63.range86-128.btcentralplus.com] has joined #minecrafthelp
#299 [10:19] <miwk> hi, sorry. my internet died.
#300 [10:19] <miwk> did you see my last message?
#301 [10:23] * miwk [webchat@host86-128-250-63.range86-128.btcentralplus.com] has quit. (Ping timeout: 180 seconds)
#302 [10:54] * Nuppy999 [webchat@cpc100336-uddi28-2-0-cust116.20-3.cable.virginm.net] has joined #minecrafthelp
#303 [10:56] <Nuppy999> how do you access explorer pack addons??? lol
#304 [11:00] <Nuppy999> hello
#305 [11:32] * der_coole_smart [webchat@p5B3A0577.dip0.t-ipconnect.de] has joined #minecrafthelp
#306 [11:43] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#307 [11:48] * Riceh [webchat@177.238.243.234] has joined #minecrafthelp
#308 [11:49] <Riceh> porque se me crashea minecraft?
#309 [11:51] * Riceh [webchat@177.238.243.234] has quit. (Client Quit)
#310 [12:00] * BSCrazy [webchat@c-73-252-169-142.hsd1.ca.comcast.net] has joined #minecrafthelp
#311 [12:00] <BSCrazy> hello i was trying to play minecraft and it says that it could not start java
#312 [12:01] * BSCrazy [webchat@c-73-252-169-142.hsd1.ca.comcast.net] has quit. (Client Quit)
#313 [12:03] * Lisa [webchat@90.211.204.144] has joined #minecrafthelp
#314 [12:05] <Lisa> i purchased minecraft PC on a different PC and was using it regularly. when ive tried to use it today it is saying tat i dont own minecraft PC
#315 [12:11] * SomethingYouDontNeeed [webchat@c80-216-28-101.bredband.comhem.se] has joined #minecrafthelp
#316 [12:12] <SomethingYouDontNeeed> my minecraft cant start couse of Pixel format not accelerated
#317 [12:12] <mattym> ??> SomethingYouDontNeeed win/dxdiag
#318 [12:12] <Absol> SomethingYouDontNeeed: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#319 [12:12] <SomethingYouDontNeeed> https://paste.ubuntu.com/26501789/
#320 [12:13] <mattym> SomethingYouDontNeeed, Download and Install the file from this page https://www.geforce.com/drivers/results/130637
#321 [12:13] <SomethingYouDontNeeed> I will try
#322 [12:20] * fhvbfg [webchat@host102d.d.net.lemor.pl] has joined #minecrafthelp
#323 [12:20] * fhvbfg [webchat@host102d.d.net.lemor.pl] has quit. (Client Quit)
#324 [12:31] * ayranmiguel [webchat@186.212.104.115] has joined #minecrafthelp
#325 [12:32] <ayranmiguel> ola
#326 [12:32] <ayranmiguel> error Não foi possível criar o diretório. es_es.lang
#327 [12:34] * ayranmiguel [webchat@186.212.104.115] has quit. (Client Quit)
#328 [12:50] * maxximus2003 [webchat@cpc3-pmth10-2-0-cust190.6-1.cable.virginm.net] has joined #minecrafthelp
#329 [12:51] <maxximus2003> my account got hijacked
#330 [12:51] <maxximus2003> my account got hijacked
#331 [12:52] * maxximus2003 [webchat@cpc3-pmth10-2-0-cust190.6-1.cable.virginm.net] has left #minecrafthelp
#332 [12:57] * SavAgeDano [webchat@546B4A0A.cm-12-4b.dynamic.ziggo.nl] has joined #minecrafthelp
#333 [12:59] <SavAgeDano> hi, since a few days i cant login in minecraft. ''invalid username or password''. first i waited 1 hour and tried again, but didnt workout. then i waited 24 hours, without succes. i sent a password reset, but didnt receive the mails. help?
#334 [13:18] * Hazor965 [webchat@pool-71-176-32-105.nrflva.fios.verizon.net] has joined #minecrafthelp
#335 [13:19] <Hazor965> When I am in this one server i can talk but i don't see any of my messages. I can see others messages but none of mine. I have not pressed F1 i can see the hot bar and my hand and chat is shown. I have deleted the options file and reinstalled with no mods. Still not chat. What can I do?
#336 [13:21] <GreyVulpine> ?? mp/chat
#337 [13:21] <Absol> mp/chat: If you are getting the error "Cannot send chat message" or your client is crashing when you try to talk on a server, your chat settings are set to prevent chat from being shown.
#338 [13:21] <Absol> mp/chat: To change your chat settings to show chat, go to "Options", then click "Chat Settings", then change "Chat" to be "Shown". For a similar, yet unrelated, issue, see mp/chat/opacity
#339 [13:21] <GreyVulpine> ?? mp/chat/opacity
#340 [13:21] <Absol> mp/chat/opacity: If you can not see chat on servers, make sure that Options -> Multiplayer Settings -> Opacity is set to anything above 0%.
#341 [13:22] <SavAgeDano> absol u saw my message aswell?
#342 [13:23] <SavAgeDano> im in despair i dont know what to as i fear my account is hacked
#343 [13:23] <Hazor965> Chat is on. my messages simpy do not exist. not even in output log
#344 [13:23] <urielsalis> ??> SavAgeDano account/send-email
#345 [13:23] <Absol> SavAgeDano: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#346 [13:23] <Absol> SavAgeDano: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#347 [13:23] <urielsalis> ??> SavAgeDano account/trans-id
#348 [13:23] <Absol> SavAgeDano: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#349 [13:23] <urielsalis> Hazor965, just in that server? You have a IP?
#350 [13:24] * Adam_ [webchat@054767f9.skybroadband.com] has joined #minecrafthelp
#351 [13:24] <SavAgeDano> urielsalis i cant find it
#352 [13:24] <Hazor965> in the one server only, mc.minespire.net
#353 [13:24] * JACKOBHD [webchat@89.228.121.162] has joined #minecrafthelp
#354 [13:24] * Adam_ [webchat@054767f9.skybroadband.com] has quit. (Client Quit)
#355 [13:24] <JACKOBHD> #minecrafthelp
#356 [13:25] <Hazor965> it is the only server where when i talk, i cannot see my messages. they do go through on their side as they still reply.
#357 [13:25] <urielsalis> SavAgeDano, that link is for findind it
#358 [13:25] <SavAgeDano> yeah i already tried to find it, twice. its not possible to get it for me
#359 [13:26] <SavAgeDano> i cant login, whatever i try. if i send a password reset i dont receive the mail
#360 [13:26] <urielsalis> SavAgeDano, Contact them
#361 [13:26] <urielsalis> Hazor965, That server uses spigot, they might have a plugin blocking it
#362 [13:26] <JACKOBHD> when trying to download and enable the appropriate version of minecraft it pops up the message that you can not download any file
#363 [13:27] * brokenrealms [webchat@cpe-142-129-106-102.socal.res.rr.com] has joined #minecrafthelp
#364 [13:27] <urielsalis> ??> JACKOBHD tools/hjt
#365 [13:27] <Absol> JACKOBHD: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#366 [13:27] <Absol> JACKOBHD: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#367 [13:27] <SavAgeDano> already did, but Mojang is now repying to cases on january 23 and mine is sent at 30
#368 [13:27] <urielsalis> SavAgeDano, Wait for them to answer
#369 [13:28] * JACKOBHD [webchat@89.228.121.162] has quit. (Client Quit)
#370 [13:28] <brokenrealms> My Realms are broken, I switched to World 1 then when going back to World 2 it timed out and got a 504. Now it won't switch worlds or enter any other world. Can't access Realms at all.
#371 [13:28] * ry [webchat@S0106bc4dfb8e9723.lb.shawcable.net] has joined #minecrafthelp
#372 [13:28] * ry [webchat@S0106bc4dfb8e9723.lb.shawcable.net] has quit. (Client Quit)
#373 [13:28] <Hazor965> they say they do not know what is going on. i am the only person with the issue.
#374 [13:28] <SavAgeDano> is that really the only thing i can do?!?!? i dont receive mails from them
#375 [13:28] <urielsalis> brokenrealms, Contact realms support
#376 [13:28] <urielsalis> SavAgeDano, yes
#377 [13:28] <urielsalis> SavAgeDano, if you dont receive the password reset emails, most likely than not someone else changed the email
#378 [13:29] <brokenrealms> I sent an email but it looks like I have to wait a week for them to respond?
#379 [13:29] * ry [webchat@S0106bc4dfb8e9723.lb.shawcable.net] has joined #minecrafthelp
#380 [13:29] <urielsalis> brokenrealms, holiday rush :/
#381 [13:30] <ry> it wont let me play java
#382 [13:30] <SavAgeDano> so you think someone changes my email? how is that possible? i mean, my email should get a mail or something to confirm its changed?
#383 [13:31] <ry> ERROR :( Unable to start Java.
#384 [13:31] <SavAgeDano> or my security questions?
#385 [13:31] <ry> ERROR :( Unable to start Java.
#386 [13:31] <ry> y dose it say thes ERROR :( Unable to start Java.
#387 [13:31] <urielsalis> SavAgeDano, They would need access to your email, with that they can also delete the messages that say your account email was changed
#388 [13:31] <urielsalis> ry, stop spamming it
#389 [13:31] <ry> ok
#390 [13:32] <Hazor965> i was a few java versions behind. updating.
#391 [13:33] <ry> help me
#392 [13:33] <SavAgeDano> hmmm I think thats not it
#393 [13:33] <urielsalis> ??> ry win/reinst
#394 [13:33] <Absol> ry: You may need to reinstall the locally installed files that Minecraft puts into place.
#395 [13:33] <Absol> ry: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#396 [13:33] <urielsalis> SavAgeDano, Only them can help with account issues
#397 [13:34] <SavAgeDano> but how long does it take to go from 23 january tickets to 30 january tickets?
#398 [13:34] * brokenrealms [webchat@cpe-142-129-106-102.socal.res.rr.com] has quit. (Ping timeout: 180 seconds)
#399 [13:34] <urielsalis> SavAgeDano, depends on how many there are
#400 [13:35] <Hazor965> updated to newest Java.
#401 [13:35] <ry> thx
#402 [13:36] <SavAgeDano> so there is nothing i can do
#403 [13:36] <urielsalis> SavAgeDano, until they answer? nope
#404 [13:36] <ry> u got recktd
#405 [13:36] <ry> ?
#406 [13:37] <Hazor965> newer java did not fix it. optifine is not installed. the only thing on here is servers. the one server does not work so Im going to assume it might have to do with the fact that i am the only person on the server to prestige
#407 [13:38] <SavAgeDano> but its so wierd how i suddenly dont receive password reset mails
#408 [13:38] <SavAgeDano> anymore
#409 [13:38] <Hazor965> someone might have hacked and even changed the email associated?
#410 [13:38] <urielsalis> ^
#411 [13:38] <SavAgeDano> how can it be hacked?
#412 [13:39] <urielsalis> SavAgeDano, Putting your password somewhere you shouldnt, malware, "Free cape!!11!!one! totally legit" and similar sites, mcleaks, weak password, etc, etc, etc
#413 [13:40] * Lisa [webchat@90.211.204.144] has joined #minecrafthelp
#414 [13:40] <SavAgeDano> i have an Optifine cape, but Optifine is a safe site isnt it?
#415 [13:40] <Lord_Ralex> It is not owned by Mojang
#416 [13:40] <urielsalis> SavAgeDano, I dont think they ask for your Minecraft password...
#417 [13:41] <SavAgeDano> they actually do
#418 [13:41] <Hazor965> who opti?
#419 [13:42] <Lisa> i bought minecraft PC on a different PC and went on it frequently. i tried to go onto it and it says that i dont own minecraft PC
#420 [13:42] <urielsalis> ??> Lisa account/bug/demo
#421 [13:42] <Absol> Lisa: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#422 [13:42] <SavAgeDano> urielsalis, you need to login if you want to enable the cape
#423 [13:43] <SavAgeDano> but loads of people use it
#424 [13:43] <urielsalis> Thats stupid
#425 [13:44] <SavAgeDano> stupid?
#426 [13:45] <urielsalis> Why would you need to put your email and password for a cape that is displayed by the mod, not Mojang
#427 [13:45] <SavAgeDano> its not a mod
#428 [13:45] <Lisa> it is just saying i dont even own minecraft PC even though i bought it on the same account
#429 [13:46] <urielsalis> SavAgeDano, Optifine is a mod
#430 [13:46] <SavAgeDano> yeah, but not the cape
#431 [13:46] <Hazor965> sometimes improves performance. not always if you have a pc like mine xD
#432 [13:46] <urielsalis> SavAgeDano, Yes it is
#433 [13:47] <SavAgeDano> the cape aswell? ehm okay
#434 [13:47] <urielsalis> SavAgeDano, Yes
#435 [13:51] * Vmester01 [webchat@185.31.32.80] has joined #minecrafthelp
#436 [13:51] * Vmester01 [webchat@185.31.32.80] has quit. (Client Quit)
#437 [13:51] <SavAgeDano> well Urielsalis, thank you.
#438 [13:56] * SavAgeDano [webchat@546B4A0A.cm-12-4b.dynamic.ziggo.nl] has quit. (Quit: Web client closed)
#439 [14:01] * der_coole_smart [webchat@p5B3A0577.dip0.t-ipconnect.de] has quit. (Ping timeout: 180 seconds)
#440 [14:07] * Batek [webchat@91.237.160.1] has joined #minecrafthelp
#441 [14:07] * Batek [webchat@91.237.160.1] has quit. (Client Quit)
#442 [14:14] * Aniwcraft [webchat@191.53.20.75] has joined #minecrafthelp
#443 [14:16] <Aniwcraft> my account with the nick "aniwcraft" is being logged in as a demo account plus I already bought the original game
#444 [14:16] <urielsalis> Aniwcraft, you are logging with your email?
#445 [14:17] <Aniwcraft> sim
#446 [14:17] <Aniwcraft> yes
#447 [14:17] <urielsalis> ??> Aniwcraft account/bug/demo
#448 [14:17] <Absol> Aniwcraft: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#449 [14:18] <Aniwcraft> I did not change my email
#450 [14:19] * Lisa [webchat@90.211.204.144] has quit. (Ping timeout: 180 seconds)
#451 [14:19] <Hazor965> so i guess my thing is not a thing i can fix myself then.
#452 [14:21] <Aniwcraft> pode me ajudar a recuperar minha conta nao sei se mudei o e-mail
#453 [14:22] <Aniwcraft> Can you help me recover my account? I do not know if I've changed my email.
#454 [14:22] <urielsalis> Aniwcraft, see last step in that blog spot
#455 [14:22] <urielsalis> Aniwcraft, see last step in that blog acticle*
#456 [14:28] * Wyclow [webchat@a213-22-213-14.cpe.netcabo.pt] has joined #minecrafthelp
#457 [14:28] <Wyclow> hi
#458 [14:29] <Wyclow> I can't access my account , I stopped playing like 2 / 3 years ago and now I can't log in
#459 [14:29] <Wyclow> I miss minecraft and I wanted to play it again , I don't know what happened
#460 [14:32] * jpc1918 [webchat@095-096-037-105.static.chello.nl] has joined #minecrafthelp
#461 [14:32] <jpc1918> Minecraft keeps crashing with this error report: The game crashed whilst initializing game The game crashed whilst initializing game Error: byu: Unable to fit: minecraft:blocks/lava_flow - size: 32x32 - Maybe try a lowerresolution resourcepack?
#462 [14:33] * pifase [webchat@pool-108-45-125-60.washdc.fios.verizon.net] has joined #minecrafthelp
#463 [14:34] <pifase> Hi, Whenever I try to play on the latest Snapshot, the game just crashes when it gets to the Title Screen. Can someone please help?
#464 [14:35] <jpc1918> Sorry for the second message, there is 4GB RAM free the processor and memory peak at 80% (no background programs are running either) It crashes trying to reach the title screen but yeah error again is "The game crashed whilst initializing game The game crashed whilst initializing game Error: byu: Unable to fit: minecraft:blocks/lava_flow - size: 32x32 - Maybe try a lowerresolution resourcepack?"
#465 [14:35] * josephxdd [webchat@148.102.19.116] has joined #minecrafthelp
#466 [14:39] * LilDudy [webchat@c-73-213-130-215.hsd1.md.comcast.net] has joined #minecrafthelp
#467 [14:40] <LilDudy> I had a problem with rapid block and grass breaking causing major fps drops yestarday then appeared to get fixed after a clean install. At some point it came back and I tried using the same method. I need help
#468 [14:40] * josephxdd [webchat@148.102.19.116] has quit. (Ping timeout: 180 seconds)
#469 [14:40] <LilDudy> I tried reinstalling it fresh without ANY modifications at all
#470 [14:42] * UnderPig [webchat@131.128.73.8] has joined #minecrafthelp
#471 [14:43] <UnderPig> Hi there, I am an old minecraft player (began playing around 2010) I am able to login through the launcher using my username, but am unable to find my email or change it
#472 [14:43] <UnderPig> I am attempting to log in through the Technic Launcher, but since a mojang account is required I cannot connect
#473 [14:43] <mattym> UnderPig, So you havent migrated the account?
#474 [14:43] <UnderPig> I think I have
#475 [14:43] <UnderPig> It has been around a year since playing
#476 [14:43] <UnderPig> My account email "should
#477 [14:44] <UnderPig> be either holmio@mac.com or holm.roeser@gmail.com
#478 [14:44] <mattym> UnderPig, If you are still able to log into the regular launcher with just a username, you have not
#479 [14:44] <UnderPig> Okay, thank you
#480 [14:44] * pifase [webchat@pool-108-45-125-60.washdc.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#481 [14:44] <UnderPig> however holm.roeser@gmail.com is already registered with a mojang account
#482 [14:44] <urielsalis> UnderPig, that doesnt mean its migrated
#483 [14:44] <mattym> UnderPig, Make a Mojang account at mojang.com, and when you log into that, you should have the option to migrate it.
#484 [14:44] <UnderPig> I got in once earlier today, and it said I did not have a registered license
#485 [14:45] <UnderPig> I just signed in using holm.roeser@gmail.com on mojang
#486 [14:46] * LilDudy [webchat@c-73-213-130-215.hsd1.md.comcast.net] has quit. (Ping timeout: 180 seconds)
#487 [14:46] <UnderPig> However it says I must redeem a code to play minecraft
#488 [14:46] <UnderPig> So it seems I have an account but was unable to migrate my old one
#489 [14:46] <mattym> UnderPig, You should see an option to migrate your account.
#490 [14:46] <UnderPig> I only see the option to redeem gift code or prepaid card
#491 [14:47] <mattym> UnderPig, Nothing that says migrate or import
#492 [14:47] <UnderPig> no
#493 [14:48] <UnderPig> I am on the mojang site
#494 [14:48] * gbrlhtclcq [webchat@176.167.55.3] has joined #minecrafthelp
#495 [14:48] <UnderPig> I went to the minecraft website now to see if I could complete it
#496 [14:48] <gbrlhtclcq> hello
#497 [14:49] <UnderPig> I simply get an error which says, "wrong username, email, or password
#498 [14:49] <UnderPig> I have tried all of my possible combinations
#499 [14:49] <UnderPig> I know both the username and password for my old minecraft account
#500 [14:49] <UnderPig> and I can login to my mojang account
#501 [14:50] * carson [webchat@107-138-255-42.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#502 [14:50] <carson> Hello
#503 [14:50] <mattym> UnderPig, If you log in at exactly account.mojang.com/me it should show you an option to migrate/import
#504 [14:50] <carson> I am not getting an email to reset my password
#505 [14:50] <mattym> UnderPig, Or it should show an ingame username under My Games if you have already migrated
#506 [14:50] <UnderPig> Nope, I only see "My Gift Codes"
#507 [14:51] <mattym> ??> carson account/send-email
#508 [14:51] <Absol> carson: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#509 [14:51] <Absol> carson: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#510 [14:51] <carson> mattym carson.mcelwrath@gmail.com and Daliquerie
#511 [14:52] <mattym> carson, Use the form
#512 [14:52] <carson> I have before
#513 [14:52] <carson> I cant get my transaction Id due to the card being discontinued
#514 [14:52] <urielsalis> carson, you dont need your card to get it
#515 [14:52] <urielsalis> carson, depending on when and where you bought the game
#516 [14:53] * Aniwcraft [webchat@191.53.20.75] has quit. (Ping timeout: 180 seconds)
#517 [14:53] <UnderPig> Now I am unable to even login at: account.mojang.com/me
#518 [14:54] <UnderPig> using the credentials I just used to get in
#519 [14:54] <urielsalis> UnderPig, you get locked out after the 3rd try
#520 [14:54] <urielsalis> ??> UnderPig login/throttled
#521 [14:54] <urielsalis> ??> UnderPig login/throttle
#522 [14:54] <Absol> UnderPig: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#523 [14:54] <Absol> UnderPig: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#524 [14:54] <UnderPig> I know my password
#525 [14:54] <UnderPig> I have reset it twice today
#526 [14:54] <UnderPig> Regardless of that, once I am in there is ONLY a "Gift Codes" section
#527 [14:55] <UnderPig> Nothing about migrating
#528 [14:55] <carson> Uriel how would I go about getting my transaction id then
#529 [14:55] <mattym> carson, Did you actually read the form?
#530 [14:57] <UnderPig> Could somebody please explain this to me
#531 [14:57] <UnderPig> should I delete the mojang account, and attempt to restart the process?
#532 [14:57] <carson> matty they will not respond to me without the transaction id
#533 [14:58] <mattym> carson, See the info about the Transaction ID in the form
#534 [14:58] <UnderPig> I have successfully logged in at minecraft.net and it now tells me "I do not own the game"
#535 [14:59] <mattym> UnderPig, On the Mojang page, is it also telling you to secure the account?
#536 [14:59] <UnderPig> It did earlier today
#537 [14:59] <UnderPig> so I set up new security questions
#538 [14:59] <UnderPig> It asked me to answer these once I logged in at minecraft.net
#539 [15:00] * jpc1918 [webchat@095-096-037-105.static.chello.nl] has quit. (Ping timeout: 180 seconds)
#540 [15:00] * carson [webchat@107-138-255-42.lightspeed.stlsmo.sbcglobal.net] has quit. (Quit: Web client closed)
#541 [15:02] <UnderPig> any help?
#542 [15:02] <UnderPig> should i delete the mojang account
#543 [15:02] <mattym> UnderPig, Could be an issue with the Migration system if you are not seeing the option on the Mojang account page. Best bet is to wait as see tomorrow.
#544 [15:03] <mattym> I just made a dummy Mojang account and its not showing me the option either. So it seems to be an issue on their site
#545 [15:03] <UnderPig> alright
#546 [15:03] <UnderPig> shame
#547 [15:03] <UnderPig> I played last year and just wanted to hop back in
#548 [15:03] <UnderPig> Guess not :/
#549 [15:04] <UnderPig> I guess I never would've had to migrate if I always had the exe on my comp
#550 [15:04] <urielsalis> UnderPig, you can access account.mojang.com/migrate?
#551 [15:05] <UnderPig> I can access https://account.mojang.com/migrate/import
#552 [15:05] <UnderPig> I know what my username is, but which password/email combo is it looking for
#553 [15:06] <mattym> UnderPig, The password that works with the username
#554 [15:06] <UnderPig> and email?
#555 [15:06] <mattym> UnderPig, and the email that was initially used when purchasing the game
#556 [15:06] <UnderPig> oh boy
#557 [15:06] <UnderPig> I was like 9 or 10
#558 [15:06] <UnderPig> Lets see if I can remember this
#559 [15:06] <UnderPig> Is there any way for you guys to see what it was
#560 [15:07] <mattym> No
#561 [15:07] <mattym> UnderPig, On your email client/site log into whatever emails it may have been, and see if you still have the order confirmation
#562 [15:07] <mattym> UnderPig, Or any previous emails from Mojang
#563 [15:08] <UnderPig> alright
#564 [15:08] <UnderPig> I mean its a long shot
#565 [15:08] <UnderPig> but alright
#566 [15:09] <UnderPig> Email from 2013 "thank you for signing up for your mojang account"
#567 [15:11] <UnderPig> that's it
#568 [15:11] <mattym> UnderPig, That would just be the Mojang account you made
#569 [15:11] <mattym> UnderPig, Not for sure the one you used to buy the game
#570 [15:11] <UnderPig> alright
#571 [15:13] <UnderPig> Is there any way possible that I can recover which email is registered
#572 [15:13] <UnderPig> Maybe not through this chat
#573 [15:13] <UnderPig> but just from some customer support
#574 [15:14] <UnderPig> Because I know both the username and password to the old account
#575 [15:14] * Austin [webchat@216.235.119.244] has joined #minecrafthelp
#576 [15:14] <mattym> UnderPig, You would need your transaction ID, which would basically also involve knowing that email.
#577 [15:15] <UnderPig> oh jesus
#578 [15:15] <UnderPig> Well that's a way to lock out old players
#579 [15:15] <UnderPig> I have the launcher... is there any way when signed into the launcher to see what email it is registered with?
#580 [15:16] <mattym> UnderPig, No
#581 [15:16] <UnderPig> I am signed in as UnderPig
#582 [15:16] <UnderPig> Damn
#583 [15:16] <Austin> Hi, I have 2 different accounts and I would like the switch the usernames on those accounts. Can someone help me with that?
#584 [15:16] <mattym> Austin, You mean switch both to something else, or switch the two with each other?
#585 [15:16] <Austin> Switch the each other
#586 [15:16] <Austin> to*
#587 [15:17] <mattym> Austin, There is no way to do that easily.
#588 [15:17] <UnderPig> I'm confused... on the website if I click forgot email, it says you guys do have a solution to this
#589 [15:17] <Austin> I'll do it any way that is possible
#590 [15:18] <Austin> how should I do it?
#591 [15:18] <mattym> Austin, You would need to switch the first to a temporary name, then wait 37 days, and switch the second to the one you want it to be, hoping no one else takes it.
#592 [15:18] <mattym> Austin, Then after another 37 days, you can switch the first account to the seconds name.
#593 [15:18] <UnderPig> That's other than transaction ID
#594 [15:18] <GreyVulpine> As none of us here work for Mojang, we have no access to account information to lookup/change emails, or to switch usernames for people. For that, you'll need to submit a support ticket to Mojang's Customer Support
#595 [15:18] <Austin> I was hoping there was a faster way
#596 [15:18] <UnderPig> Okay thank you
#597 [15:18] <mattym> UnderPig, That no longer works with unmigraed account.
#598 [15:19] <mattym> UnderPig, That will only work with a Mojang account.
#599 [15:19] <Austin> oh you guys aren't mojang employees?
#600 [15:19] <GreyVulpine> Nope.
#601 [15:20] * gabriel [webchat@190-201-123-136.dyn.dsl.cantv.net] has joined #minecrafthelp
#602 [15:21] <gabriel> gabriel
#603 [15:21] <gabriel> gabriel
#604 [15:21] <gabriel> 1.7.10
#605 [15:21] <GreyVulpine> gabriel - Need something?
#606 [15:21] <GreyVulpine> gabriel - Need something?
#607 [15:21] * gabriel [webchat@190-201-123-136.dyn.dsl.cantv.net] has left #minecrafthelp
#608 [15:22] * gabriel [webchat@190-201-123-136.dyn.dsl.cantv.net] has joined #minecrafthelp
#609 [15:25] * gabriel [webchat@190-201-123-136.dyn.dsl.cantv.net] has quit. (Client Quit)
#610 [15:26] * UnderPig [webchat@131.128.73.8] has quit. (Ping timeout: 180 seconds)
#611 [15:28] * DADDYBIGLEGS [webchat@163.150.118.32] has joined #minecrafthelp
#612 [15:28] <DADDYBIGLEGS> hey
#613 [15:29] <DADDYBIGLEGS> yo nibba
#614 [15:29] <DADDYBIGLEGS> ahhahhahaahahahahahahahahaahaahahahahahahahahhahahahahahahahahahahahhahahahahahahahahahahahahahahhahahahahahahahahahahahahhahahahahahahahahhahahahahahha
#615 [15:30] * UnderPig [webchat@131.128.73.5] has joined #minecrafthelp
#616 [15:30] * Snowman [~Snowman@85.146.18.119] has quit. (Quit: Leaving)
#617 [15:30] <UnderPig> Heyo I just did some more attempts at the migration page
#618 [15:31] * Wyclow [webchat@a213-22-213-14.cpe.netcabo.pt] has quit. (Ping timeout: 180 seconds)
#619 [15:31] <UnderPig> And it said "Success! your account has been migrated"
#620 [15:31] <DADDYBIGLEGS> Let me suck toes
#621 [15:31] <UnderPig> However I cannot login using my account which I migrated it too
#622 [15:31] <mattym> !terminate DADDYBIGLEGS
#623 [15:31] * Absol kicked DADDYBIGLEGS from #minecrafthelp (Reason: ADDYBIGLEGS :You have been removed from this channel)
#624 [15:31] <UnderPig> Still says "no license for minecraft"
#625 [15:32] <mattym> UnderPig, Make sure you completely log out of whatever you were using. And log in with the email/mojang account you completed the migration on
#626 [15:32] <UnderPig> yeah did that
#627 [15:32] <UnderPig> so just x out of all tabs containing mojang?
#628 [15:32] * olavende [webchat@72-48-126-230.static.grandenetworks.net] has joined #minecrafthelp
#629 [15:32] <UnderPig> I'm confused because it said it was successful after like the 20th time
#630 [15:32] <UnderPig> of the same username/pass/email combo
#631 [15:33] <mattym> UnderPig, Make sure you use the actual log out option, both on any web pages, and the launcher
#632 [15:33] <UnderPig> Also, when trying to login through the launcher using my old username/pass combo it would only work like 1/10 times
#633 [15:33] <olavende> Hi, I received an e-mail stating my account was migrated to Mojang, which I did not do. Pretty sure my account has been hacked and I no longer have access to it.
#634 [15:33] <UnderPig> oh my god imagine if that was me
#635 [15:34] <UnderPig> Accidentally broke everything bc I'm just trying to regain access to my childhood account
#636 [15:34] <mattym> ??> olavende account/send-email
#637 [15:34] <Absol> olavende: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#638 [15:34] <Absol> olavende: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#639 [15:35] <UnderPig> jesus the captchas are so obnoxious
#640 [15:36] <mattym> UnderPig, After everything is logged out. If you log back into the Mojang account at account.mojang.com/me does it now list minecraft and the ingame name under the My Games area?
#641 [15:37] <UnderPig> error: unknown email address!
#642 [15:37] <UnderPig> This thing keeps flipping on me
#643 [15:37] <UnderPig> It will work, then not, then again
#644 [15:37] <UnderPig> Both on the launcher and the websites
#645 [15:38] <mattym> UnderPig, Yeah you probably triggered the lockout with all the attempts.
#646 [15:38] <mattym> UnderPig, Leave it completely alone for an hour with no login attempts anywhere
#647 [15:38] <UnderPig> yes but it still lets me in occasionally
#648 [15:38] <UnderPig> otherwise I wouldn't have gotten the successful migration message and been able to login several times during this chat
#649 [15:38] <mattym> UnderPig, After that check the accounts page. If it shows the migrated info there. It should work fine after
#650 [15:39] <mattym> UnderPig, Any chance you are on a shared/public network?
#651 [15:39] <UnderPig> yes
#652 [15:39] <UnderPig> wifi network
#653 [15:39] <UnderPig> University wifi
#654 [15:40] <mattym> UnderPig, Thats probably got something to do with it.
#655 [15:40] <UnderPig> should I attempt it using a vpn?
#656 [15:40] <mattym> UnderPig, Most VPN's are essentially permanently locked out
#657 [15:40] <mattym> UnderPig, You would have about the same experience you currently are
#658 [15:40] <UnderPig> a personal hotspot maybe?
#659 [15:40] <UnderPig> through the phone?
#660 [15:41] <UnderPig> I know that's through cellular connection but it might work differently
#661 [15:41] <UnderPig> damn I really didn't want the old account to die since I have all the memories with that username
#662 [15:41] <UnderPig> I could just purchase a new one but with college money its a bit of a pain
#663 [15:41] <mattym> UnderPig, If you have the data allowance to test it, that would work
#664 [15:42] <UnderPig> cool
#665 [15:42] <UnderPig> Yeah no I'm good on data
#666 [15:42] <mattym> UnderPig, If its migrated, it shouldn't be an issue. Its just that on your current network, the fact that its shared and they likely have firewalls and other security measures in place, it will be hard to make a connection
#667 [15:42] <UnderPig> just wanna see what's causing all the discrepencies in success rate
#668 [15:42] * LilDudy [webchat@c-73-213-130-215.hsd1.md.comcast.net] has joined #minecrafthelp
#669 [15:44] <LilDudy> I had an issue yestarday about rapid block breakage that lowers fps and I was told to reinstall fresh. However, the issue came back and I tried it again. I did not install ANY mods. The problem persists I need help
#670 [15:44] * olavende [webchat@72-48-126-230.static.grandenetworks.net] has quit. (Ping timeout: 180 seconds)
#671 [15:44] <mattym> LilDudy, If thats still happening, its probably something messed up with the graphics card itself.
#672 [15:45] <LilDudy> The graphic card?
#673 [15:45] <LilDudy> Like what?
#674 [15:45] <LilDudy> Overheating?
#675 [15:45] <mattym> LilDudy, That or damaged in some way, or bad connection
#676 [15:46] <mattym> LilDudy, With the hardware you had, it shouldn't be an issue, and nothing else seemed out of place that would cause those problems. Which really only leaves the hardware.
#677 [15:46] <LilDudy> Strange because I have previously used a gtx 750 ti before and it had the same issue. The problem is still there after I switched to this card
#678 [15:46] <mattym> LilDudy, Same computer otherwise?
#679 [15:47] <LilDudy> It was the same computer
#680 [15:47] <mattym> LilDudy, Could be other hardware then. If your motherboard has the space for it, you could try using a different slot for the graphics card
#681 [15:48] <LilDudy> Could it also be my CPU? I know this cpu is pretty outdated
#682 [15:48] <mattym> LilDudy, Do you see actual stuttering in the game (like freezing mobs, or block ghosting), or just the FPS drop
#683 [15:49] <LilDudy> Just the fps drop I believe
#684 [15:49] <LilDudy> I usually do not experience that kind of stuttering
#685 [15:49] <mattym> LilDudy, Probably not the CPU itself, but honestly there is no way to be sure
#686 [15:49] <LilDudy> huh
#687 [15:50] <mattym> LilDudy, Easiest thing at this point would be to rule out the slot the graphics card is currently in. Anything beyond that would require additional hardware
#688 [15:51] <LilDudy> Alright. Thanks I guess. I will give it a try
#689 [15:56] * UnderPig [webchat@131.128.73.5] has quit. (Ping timeout: 180 seconds)
#690 [15:56] * ChildAccount [webchat@89.238.142.145] has joined #minecrafthelp
#691 [15:57] <ChildAccount> How do I create a child account ?
#692 [15:57] <mattym> ChildAccount, Do you mean a child Xbox Live account?
#693 [15:58] <ChildAccount> no i've got a demo of the java minecraft on linux running. I've logged in but want to try it as a user but only want it to function as if the user is under the age of 13
#694 [15:59] <mattym> ChildAccount, There is no difference in the Java version.
#695 [15:59] * cesar [webchat@181.66.184.193] has joined #minecrafthelp
#696 [16:00] * cesar [webchat@181.66.184.193] has quit. (Client Quit)
#697 [16:20] * thomas_ [webchat@136.0.99.221] has joined #minecrafthelp
#698 [16:20] * thomas_ [webchat@136.0.99.221] has quit. (Network ban)
#699 [16:24] * Articet [webchat@acgd28.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#700 [16:26] * Articet [webchat@acgd28.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#701 [16:45] * david [webchat@190-198-170-98.dyn.dsl.cantv.net] has joined #minecrafthelp
#702 [16:46] * david [webchat@190-198-170-98.dyn.dsl.cantv.net] has quit. (Client Quit)
#703 [16:48] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has quit. (Ping timeout: 207 seconds)
#704 [16:49] * lyan [webchat@191.19.211.72] has joined #minecrafthelp
#705 [16:50] * lyan [webchat@191.19.211.72] has quit. (Client Quit)
#706 [16:50] * nick [webchat@65.78.43.211] has joined #minecrafthelp
#707 [16:51] * nick is now known as Guest47783
#708 [16:52] <Guest47783> im having essuse
#709 [16:52] <Guest47783> hello
#710 [16:52] * Guest47783 [webchat@65.78.43.211] has quit. (Client Quit)
#711 [17:05] * lexi [webchat@cpe-98-28-94-186.columbus.res.rr.com] has joined #minecrafthelp
#712 [17:05] <lexi> yo yo yo
#713 [17:05] <lexi> whats crackalacin
#714 [17:05] <lexi> i got a question
#715 [17:06] * lexi [webchat@cpe-98-28-94-186.columbus.res.rr.com] has quit. (Client Quit)
#716 [17:09] * lexi [webchat@cpe-98-28-94-186.columbus.res.rr.com] has joined #minecrafthelp
#717 [17:10] <lexi> so minecraft won't download?
#718 [17:10] <lexi> here is the "error" thing
#719 [17:10] <lexi> Unable to save download. icon_16x16.png Name: icon_16x16.png URL: http://resources.download.minecraft.net/bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a Error details: Attempting to move successful download to C:/Users\tracy\AppData\Roaming\.minecraft\assets\objects\bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a The system cannot find the path specified Filename on disk: bdf48ef6b5d0d23bbb02e17d04865216179f510a Path: C:/Users\tracy\AppDa
#720 [17:17] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#721 [17:30] * Uppercased [webchat@68.204.213.11] has joined #minecrafthelp
#722 [17:30] <Uppercased> hello
#723 [17:30] <Uppercased> im getting this issue
#724 [17:30] <Uppercased> Unable to start Java. Error details: The requested operation requires elevation Filename on disk: JavaSetup8u161.exe Path: C:\Users\UPPERCASED\Downloads\runtime\jre-x64\1.8.0_25\bin\JavaSetup8u161.exe Exists: file
#725 [17:31] <mattym> Uppercased, Undo whatever change you made to the Java Executable argument in the launcher profile
#726 [17:31] * SoulBoungH [webchat@c-73-11-175-107.hsd1.wa.comcast.net] has joined #minecrafthelp
#727 [17:32] <Uppercased> i undid it
#728 [17:32] <Uppercased> still errors
#729 [17:32] <mattym> Uppercased, What is the error now
#730 [17:32] <Uppercased> same thing
#731 [17:32] <SoulBoungH> hry can someone help me out?
#732 [17:32] <Uppercased> Unable to start Java. Error details: The requested operation requires elevation Filename on disk: JavaSetup8u161.exe Path: C:\Users\UPPERCASED\Downloads\runtime\jre-x64\1.8.0_25\bin\JavaSetup8u161.exe Exists: file
#733 [17:32] <mattym> Uppercased, Wont be the same thing if you undid your changes
#734 [17:33] <Uppercased> im gonna reinstall minecraft
#735 [17:33] * SoulBoungH [webchat@c-73-11-175-107.hsd1.wa.comcast.net] has joined #minecrafthelp
#736 [17:34] <SoulBoungH> Can someone help me out im trying to login to my account but it wont let me i have tryed reseting my password it says it sent the email but im not getting it i looked in my spam but cant find anything, i also tryed making a new account but it said hte email was in use help ;-;
#737 [17:35] <mattym> ??> SoulBoungH account/send-email
#738 [17:35] <Absol> SoulBoungH: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#739 [17:35] <Absol> SoulBoungH: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#740 [17:36] <SoulBoungH> well the thing is i dont have a transaction id
#741 [17:37] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#742 [17:41] <Uppercased> mattym still here?
#743 [17:41] <mattym> Uppercased, Yes
#744 [17:41] <Uppercased> ok
#745 [17:41] <Uppercased> do u have discord
#746 [17:41] <mattym> Uppercased, No
#747 [17:41] * SoulBoungH [webchat@c-73-11-175-107.hsd1.wa.comcast.net] has quit. (Quit: Web client closed)
#748 [17:48] * Hazor965 [webchat@pool-71-176-32-105.nrflva.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#749 [17:58] * slidinghead [webchat@c-68-46-57-2.hsd1.mn.comcast.net] has joined #minecrafthelp
#750 [17:59] <slidinghead> Hi, i was trying to log onto minecraft (I haven't played it in a few years) but everytime I put my info in it just says "Can't connect to Minecraft.net"
#751 [18:00] <mattym> ??> slidinghead tools/hjt
#752 [18:00] <Absol> slidinghead: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#753 [18:00] <Absol> slidinghead: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#754 [18:01] <slidinghead> alright, give me a few minutes
#755 [18:02] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#756 [18:02] * zkxs [zkxs@2600:8804:8080:7f42:f66d:4ff:fe2f:6d4b] has joined #minecrafthelp
#757 [18:05] <slidinghead> here's the log: https://paste.ubuntu.com/26503064/
#758 [18:08] <slidinghead> hello?
#759 [18:12] <slidinghead> @Absol https://paste.ubuntu.com/26503064/
#760 [18:12] <slidinghead> i have no vlue how this works
#761 [18:13] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#762 [18:13] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#763 [18:14] * slidinghead [webchat@c-68-46-57-2.hsd1.mn.comcast.net] has left #minecrafthelp
#764 [18:21] * santyclause [webchat@67-61-215-43.cpe.cableone.net] has joined #minecrafthelp
#765 [18:21] * jjs999jjs [~jjs999jjs@2a02:c7d:662b:300:e019:e43c:cea3:160a] has joined #minecrafthelp
#766 [18:22] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#767 [18:25] * Randall [webchat@108-68-145-46.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#768 [18:25] <Randall> i need help getting my email for my minecraft account
#769 [18:26] * santyclause [webchat@67-61-215-43.cpe.cableone.net] has quit. (Ping timeout: 180 seconds)
#770 [18:27] * Randall [webchat@108-68-145-46.lightspeed.miamfl.sbcglobal.net] has quit. (Client Quit)
#771 [18:28] * ACEdemolisher [webchat@pool-108-49-61-42.bstnma.fios.verizon.net] has joined #minecrafthelp
#772 [18:29] <ACEdemolisher> My minecraft crashes when i hit play on the launcher
#773 [18:29] * lauracraft [webchat@190.9.211.162] has joined #minecrafthelp
#774 [18:30] <ACEdemolisher> My minecraft crashes when i hit play on the launcher. PLEASE HELP1
#775 [18:30] <ACEdemolisher> !
#776 [18:30] * Uppercased [webchat@68.204.213.11] has quit. (Ping timeout: 180 seconds)
#777 [18:31] * ACEdemolisher [webchat@pool-108-49-61-42.bstnma.fios.verizon.net] has quit. (Client Quit)
#778 [18:36] * lexi [webchat@cpe-98-28-94-186.columbus.res.rr.com] has quit. (Ping timeout: 180 seconds)
#779 [18:59] * Douglas [webchat@pool-71-174-23-55.bstnma.east.verizon.net] has joined #minecrafthelp
#780 [19:00] <Douglas> I cant login with my exact credentials
#781 [19:01] * Douglas [webchat@pool-71-174-23-55.bstnma.east.verizon.net] has quit. (Client Quit)
#782 [19:10] * e_l1997 [~quassel@2.67.113.192.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#783 [19:41] * josh_ [webchat@191.109.16.29] has joined #minecrafthelp
#784 [19:42] * josh_ [webchat@191.109.16.29] has quit. (Client Quit)
#785 [20:05] * AlvaroDLR [webchat@181.64.145.40] has joined #minecrafthelp
#786 [20:09] * AlvaroDLR [webchat@181.64.145.40] has quit. (Ping timeout: 180 seconds)
#787 [20:24] * Samuriawolfplayz [webchat@209.188.38.131] has joined #minecrafthelp
#788 [20:24] * Samuriawolfplayz [webchat@209.188.38.131] has quit. (Client Quit)
#789 [20:33] * tooph [webchat@cpe-69-206-134-87.hvc.res.rr.com] has joined #minecrafthelp
#790 [20:35] <tooph> I have had the windows 10 version of Minecraft installed for some time. I just realized that I needed the java version. I installed the java and uninstalled the windows 10 version. I have not been able to load the new install. It just crashes. Here is my dxdiag . . . https://paste.ubuntu.com/26503563/
#791 [20:35] <tooph> thank you
#792 [20:37] <Andrio> ??> tooph launcher/crash-log
#793 [20:37] <Absol> tooph: We need to see your crash log, which is created after a crash.
#794 [20:37] <Absol> tooph: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#795 [20:41] <tooph> Hm, I don't see a crash-reports folder. Looking
#796 [20:43] * ETortuga [webchat@c-73-164-128-138.hsd1.or.comcast.net] has joined #minecrafthelp
#797 [20:43] * blink [~blonk@99-171-99-98.lightspeed.irvnca.sbcglobal.net] has quit. (Read error: Connection reset by peer)
#798 [20:43] * blink [~blonk@99-171-99-98.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#799 [20:44] <tooph> Assets, Libraries, Mods, Server-resource-packs, Versions . . . I see a launcher_log file.
#800 [20:44] <Andrio> ??> tooph launcher/log
#801 [20:45] <Absol> tooph: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#802 [20:45] * c^ [chip@thor.starbs.net] has quit. (Ping timeout: 198 seconds)
#803 [20:45] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Ping timeout: 198 seconds)
#804 [20:46] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
#805 [20:47] <tooph> Thank you. I am waiting for log output, still.
#806 [20:48] <tooph> Still waiting . . . no log output yet. I think I need to clean up, reinstall everything.
#807 [20:49] <Andrio> mm
#808 [20:50] <Andrio> tooph, try using the older launcher from https://minecraft.net/download/alternative
#809 [20:50] <tooph> Thank you!
#810 [20:50] <tooph> oh, just scrolled to see this, I will
#811 [20:50] * c^ [chip@thor.starbs.net] has joined #minecrafthelp
#812 [20:52] <tooph> https://paste.ubuntu.com/26503644/
#813 [20:52] <tooph> that is the crash log
#814 [20:52] <Andrio> ??> tooph win/!
#815 [20:52] <Absol> tooph: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#816 [20:52] <Absol> tooph: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#817 [20:53] <tooph> Awesome, thanks.
#818 [21:00] * tooph [webchat@cpe-69-206-134-87.hvc.res.rr.com] has quit. (Ping timeout: 180 seconds)
#819 [21:07] * Vlad25_806975801 [webchat@71-212-214-79.hlrn.qwest.net] has joined #minecrafthelp
#820 [21:07] <Vlad25_806975801> I need help on minecraft with the fact that it will not connect to the internet.
#821 [21:08] * im_a_noob__ [webchat@67.45.32.68] has joined #minecrafthelp
#822 [21:08] * im_a_noob__ [webchat@67.45.32.68] has quit. (Client Quit)
#823 [21:09] <Vlad25_806975801> Hello?
#824 [21:09] <Vlad25_806975801> Hello?
#825 [21:10] * Vlad25_806975801 [webchat@71-212-214-79.hlrn.qwest.net] has left #minecrafthelp
#826 [21:14] * TinyPiney1 [webchat@174-17-141-194.phnx.qwest.net] has joined #minecrafthelp
#827 [21:14] <TinyPiney1> hello
#828 [21:15] <TinyPiney1> How can I fix my launcher
#829 [21:24] * ETortuga [webchat@c-73-164-128-138.hsd1.or.comcast.net] has quit. (Ping timeout: 180 seconds)
#830 [21:28] <thgilfodrol> TinyPiney1: what is the problem?
#831 [21:38] * kakkarot [webchat@c-68-53-3-231.hsd1.tn.comcast.net] has joined #minecrafthelp
#832 [21:39] <kakkarot> my email was with comcast and has now been deleted and i cant login how can i fix this?
#833 [21:39] <thgilfodrol> ??> kakkarot account/send-email
#834 [21:39] <Absol> kakkarot: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#835 [21:39] <Absol> kakkarot: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#836 [21:40] <TinyPiney1> It keeps crashing
#837 [21:40] <thgilfodrol> TinyPiney1: is the launcher crashing, or is the game crashing?
#838 [21:40] <TinyPiney1> I can't even get to the mojang sign it just crashes
#839 [21:40] <TinyPiney1> the launcher
#840 [21:40] <kakkarot> i got minecraft back when it came out and i dont know the transaction ID
#841 [21:41] <thgilfodrol> kakkarot: do you remember how you paid?
#842 [21:41] <thgilfodrol> TinyPiney1: what's the full, exact error?
#843 [21:41] <TinyPiney1> I just click play and it crashes my launcher when its done loading
#844 [21:41] <kakkarot> and it wont let me migrate the account,i think with a debit card
#845 [21:42] <thgilfodrol> TinyPiney1: to confirm, the launcher crashes before the game window actually opens?
#846 [21:42] <TinyPiney1> yes
#847 [21:42] <thgilfodrol> kakkarot: do you remember when you paid for it?
#848 [21:42] <thgilfodrol> ??> TinyPiney1 launcher/log-txt
#849 [21:42] <Absol> TinyPiney1: We need to see your full launcher log, which is created in the game directory.
#850 [21:42] <Absol> TinyPiney1: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#851 [21:42] <kakkarot> the year it came out
#852 [21:43] <thgilfodrol> kakkarot: 2009?
#853 [21:44] <kakkarot> some where in there yes
#854 [21:44] <thgilfodrol> ??> kakkarot account/trans-id/dibs
#855 [21:44] <Absol> kakkarot: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#856 [21:44] <Absol> kakkarot: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#857 [21:45] <TinyPiney1> ok I did
#858 [21:45] <kakkarot> how do i contact them
#859 [21:46] <thgilfodrol> ??> kakkarot account/send-email
#860 [21:46] <Absol> kakkarot: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#861 [21:46] <Absol> kakkarot: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#862 [21:46] <thgilfodrol> TinyPiney1: can you link it here?
#863 [21:46] <TinyPiney1> https://paste.ubuntu.com/
#864 [21:46] <thgilfodrol> TinyPiney1: you need to click on the Paste! button
#865 [21:46] <TinyPiney1> https://paste.ubuntu.com/26503805/
#866 [21:47] <TinyPiney1> yea I realized I copied the wrong one
#867 [21:47] <kakkarot> i cant acces the email to get the id
#868 [21:47] <kakkarot> thats my whole issue is that when you leave comcasts services your email is inaccesable
#869 [21:47] <thgilfodrol> kakkarot: leave it blank or put a comment there telling them you don't have it, and explain your issue in the body of the email
#870 [21:48] <thgilfodrol> kakkarot: mention how you paid, when you paid, along with any details you can manage that would make it easier for them to verify it's you
#871 [21:48] <thgilfodrol> TinyPiney1: how long has this been happening for?
#872 [21:50] * TinyPiney1 [webchat@174-17-141-194.phnx.qwest.net] has quit. (Ping timeout: 180 seconds)
#873 [21:51] * TinyPiney1 [webchat@174-17-213-122.phnx.qwest.net] has joined #minecrafthelp
#874 [21:51] <TinyPiney1> hello
#875 [21:51] <thgilfodrol> TinyPiney1: how long has this been happening for?
#876 [21:51] <TinyPiney1> about a week
#877 [21:52] <TinyPiney1> I just got a brand new P.C
#878 [21:52] <thgilfodrol> TinyPiney1: has the game ever worked on the pc?
#879 [21:53] <TinyPiney1> No its been crashing
#880 [21:53] <thgilfodrol> ??> TinyPiney1 launcher/win/reinst
#881 [21:53] <Absol> TinyPiney1: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#882 [21:53] <Absol> TinyPiney1: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download/ .
#883 [22:00] * norudang [webchat@175.192.236.184] has joined #minecrafthelp
#884 [22:02] <norudang> I need your help. Error[Could not download the file, netty-all-4.1.9.Final.jar] What can I do?
#885 [22:03] <thgilfodrol> norudang: there should be a view/show details button- can you click on it and paste the full message?
#886 [22:05] <norudang> 이름: netty-all-4.1.9.Final.jar URL: https://libraries.minecraft.net/io/netty/netty-all/4.1.9.Final/netty-all-4.1.9.Final.jar 오류 상세정보: Request error -101: ERR_CONNECTION_RESET 디스크 상의 파일 이름: f77b-25f0-db34-49f8 경로: C:\Users\samsung\AppData\Local\Temp\f77b-25f0-db34-49f8 위치: file 클립보드에 복사 지원 받기
#887 [22:06] <thgilfodrol> ??> norudang tools/hjt
#888 [22:06] <Absol> norudang: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#889 [22:06] <Absol> norudang: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#890 [22:12] <norudang> I give to you
#891 [22:12] <thgilfodrol> norudang: can you post the link?
#892 [22:31] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Ping timeout: 207 seconds)
#893 [22:32] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#894 [22:49] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has joined #minecrafthelp
#895 [22:55] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 383 seconds)
#896 [22:57] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#897 [23:10] * TinyPiney1 [webchat@174-17-213-122.phnx.qwest.net] has quit. (Ping timeout: 180 seconds)
#898 [23:22] * Kasey [webchat@120.148.129.113] has joined #minecrafthelp
#899 [23:22] * Kasey is now known as Guest69667
#900 [23:25] <Guest69667> Uhh, so I got a problem with my minecraft. It would freeze while I'm in game, although I would still be able to hear the sounds and seem to be able to move. I've reinstalling multiple times, which hasn't solved the issue as well as changing the texture pack and version.
#901 [23:37] * realmsinaccessible [webchat@cpe-142-129-106-102.socal.res.rr.com] has joined #minecrafthelp
#902 [23:38] <realmsinaccessible> I can't access any worlds in my Realms, I can't switch to a new world, and I can't create a new world. Realms is simply inaccessible. When trying to contact tech support, it said they're answering emails from eight days ago.
#903 [23:38] <realmsinaccessible> Do I really have to wait eight or more days for the tech support of an extremely popular, literally billion dollar video game, to even read my email?
#904 [23:39] <mattym> Yes
#905 [23:40] <realmsinaccessible> That's ridiculous.
#906 [23:40] <realmsinaccessible> That should be unacceptable.
#907 [23:41] <realmsinaccessible> I pay for Realms, and I can't even get a person to even consider helping me access the thing I pay for, for eight freaking days?
#908 [23:48] * Guest69667 [webchat@120.148.129.113] has quit. (Ping timeout: 180 seconds)
#909 [23:48] <realmsinaccessible> Cool, great game, good company.
#910 [23:54] * stellarstead [~blonk@99-171-99-98.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#911 [23:55] * blink [~blonk@99-171-99-98.lightspeed.irvnca.sbcglobal.net] has quit. (Ping timeout: 182 seconds)