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#2 [00:34] * EtheriousT [webchat@c-98-208-42-160.hsd1.ca.comcast.net] has joined #minecrafthelp
#3 [00:34] <EtheriousT> whenever i try to open minecraft 1.12.2 on mac, i get this error: Error details: No space left on device Filename on disk: libjinput-osx.jnilib Path: /var/folders/l8/qpndyk3d7fx46dlkm94lc0cm0000gn/T/1c50-55da-1bc8-887d/libjinput-osx.jnilib Exists: false
#4 [00:34] <Andrio> So free up some space? 512 MB should be plenty.
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#6 [00:37] * Moonman8 [webchat@186.19.167.233] has joined #minecrafthelp
#7 [00:44] <Moonman8> Hello, I had a problem when logging in with my mojang account both on the minecraft.net page and in the official launcher. I bought my mojang account on the official Minecraft website, I tried to change my e-mail and my password, but the same problem still happened. To verify that it was not an error in my account, try logging in with another account and the same error occurred. I hope you can help me with this problem since I have been trying to fi
#8 [00:44] <Moonman8> (Sorry if the text is erroneously written since I am using the google translator, I hope you can understand me)
#9 [00:45] <mattym> ??> Moonman8 login/throttle
#10 [00:45] <Absol> Moonman8: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#11 [00:45] <Absol> Moonman8: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
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#13 [00:46] <Moonman8> mattym- But this problem is happening to me several months ago
#14 [00:47] <Moonman8> And apears the same error
#15 [00:47] <mattym> Moonman8, What are the exact errors you get on the launcher and site
#16 [00:50] <Moonman8> mattym - On the site of minecraft.net it appears "An error prevented processing your request, please try again." And in the launcher it appears "Can not connect to the server."
#17 [00:50] <mattym> ??> Moonman8 tools/hjt
#18 [00:50] <Absol> Moonman8: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#19 [00:50] <Absol> Moonman8: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#20 [00:54] <Moonman8> Absol - but this program can not scan all my data from the computer?
#21 [00:54] <mattym> Moonman8, Hit the OK button
#22 [00:54] <Moonman8> Where?
#23 [00:55] <Moonman8> I dont install the program
#24 [00:55] <mattym> Moonman8, Install it and continue
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#26 [01:32] * repairmanman [~repairman@IGLD-84-229-125-155.inter.net.il] has joined #minecrafthelp
#27 [01:33] <repairmanman> My minecraft crashes immeadiately on startup
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#34 [01:58] <Electro> Hello.
#35 [01:58] * MATIASATEW [webchat@181.229.181.231] has joined #minecrafthelp
#36 [01:59] <Electro> I need some help?
#37 [01:59] <Electro> I need some help?
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#39 [02:00] <MATIASATEW> yes
#40 [02:00] <MATIASATEW> yes
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#44 [03:17] <Petite_Pussi> Hey, so basically I was trying to log-in to my Minecraft account and it told me that I am using an incorrect e-mail or password which I believe is not true since I changed it today twice already and I am sure that both infos are correct... Any help with that?
#45 [03:18] <Andrio> ??> Petite_Pussi login/throttle
#46 [03:18] <Absol> Petite_Pussi: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#47 [03:18] <Absol> Petite_Pussi: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#48 [03:19] <Petite_Pussi> Alright, in case that doesn't help should I just come back here then or is there something you can tell me to do so I won't have to go through this process again?
#49 [03:20] <Andrio> Petite_Pussi, you may need to contact Mojang then.
#50 [03:20] <Petite_Pussi> Alright, thanks for help!
#51 [03:22] <repairmanman> My minecraft crashes immeadiately on startup
#52 [03:22] <repairmanman> It actually more like freezes
#53 [03:22] <repairmanman> this is a new thing, it didn't happen last time I played it
#54 [03:22] <repairmanman> but now no matter what version I pick, it doesn't work
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#63 [04:32] <MSSQL> I just changed my ign, i typed it all out in caps (MSSQL) but when i got in game it was all lower case. Is there a way to fix this?
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#68 [05:13] <supercongaman> gotta a problem with my minecraft version for iMac... The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Could not create pixel format
#69 [05:13] <supercongaman> can anyone assist?
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#80 [06:55] <Adrian> Hello, and Good Morning I am here in regards every time I attempt to login to my account it states "An error prevented your request from being processed. Please try again." and I would try this over and over and give it a period of time then try it again and it prompts the same issue.
#81 [06:56] <Andrio> ??> Adrian Mac/hosts
#82 [06:56] <Absol> Adrian: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#83 [06:56] <Absol> Adrian: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto http://paste.ubuntu.com, submit it, and give us the resulting URL.
#84 [06:58] <Adrian> Thank you, and now it states incorrect email and password. And I just reset my account like 10mins ago.
#85 [06:58] <Andrio> hm
#86 [07:00] <Adrian> I would get this reoccurring the most. And it would frustrate me a lot, so I wouldn't come back to my account for weeks then try it again, then reset my password again and try it. And ultimately it would say "Incorrect email and password."
#87 [07:00] <repairmanman> any help for me?
#88 [07:00] <repairmanman> or...
#89 [07:01] <Adrian> I beg your pardon?
#90 [07:02] <repairmanman> Talking to the moderator, I asked for help
#91 [07:02] <repairmanman> and I've been waiting
#92 [07:03] <Adrian> Oh my bad.
#93 [07:03] <Andrio> repairmanman, perhaps try later, someone may be on later who can help with that. I'm not sure about the game freezing.
#94 [07:03] <Andrio> Adrian, can you open a terminal?
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#97 [07:05] <Adrian> Yes I can.
#98 [07:05] <Andrio> Adrian, enter host authserver.mojang.com and tell me what address shows up.
#99 [07:05] <Andrio> rather, ping authserver.mojang.com
#100 [07:06] <Andrio> then use Ctrl+C (or Command+C?) to stop it
#101 [07:06] <Adrian> 100.97.73.14
#102 [07:07] <Andrio> Pretty sure that's the wrong IP address.
#103 [07:08] <Andrio> Adrian, what does host authserver.mojang.com give you?
#104 [07:09] <Adrian> I typed it again and it change its now 13.32.87.155
#105 [07:09] <Andrio> From the same command?
#106 [07:09] <Adrian> yes I typed "Host authserver.mojang.com" and it appears 13.32.87.155
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#108 [07:10] <Andrio> ok
#109 [07:10] <Andrio> ??> Adrian Mac/hosts
#110 [07:10] <Absol> Adrian: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#111 [07:10] <Absol> Adrian: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto http://paste.ubuntu.com, submit it, and give us the resulting URL.
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#116 [07:36] <Jeenss> I'm having trouble with ping spikes, but only in minecraft
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#118 [07:38] <Jeenss> I'm having trouble with ping spikes, but only in Minecraft.
#119 [07:41] * PurpleGirl97 [webchat@185.44.151.196] has joined #minecrafthelp
#120 [07:43] <PurpleGirl97> The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated I dont know what to do now
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#128 [08:08] <mario> my code for Minecraft for Windows 10 has already been redeemed
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#140 [09:33] * heft [webchat@0545f54e.skybroadband.com] has joined #minecrafthelp
#141 [09:33] <heft> i downloa
#142 [09:33] <heft> anyone there
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#146 [09:49] <heft> i downloaded minecraft on a iMac and it docent let me ope minecraft
#147 [09:50] * MiserlyAlmond1 [webchat@176.240.187.111] has joined #minecrafthelp
#148 [09:50] * Chin_077 [webchat@252-37-201-31.ftth.glasoperator.nl] has joined #minecrafthelp
#149 [09:51] <Chin_077> Hello?
#150 [09:51] <Chin_077> i uhh need help
#151 [09:51] <heft> same
#152 [09:51] <MiserlyAlmond1> ı can't open minecraft how can ı open ?
#153 [09:51] <heft> same question
#154 [09:51] <heft> on iMac?
#155 [09:51] <MiserlyAlmond1> yes
#156 [09:51] <Chin_077> omg
#157 [09:51] <Chin_077> i cant login
#158 [09:51] <heft> im so sad
#159 [09:51] <MiserlyAlmond1> me too
#160 [09:51] <Chin_077> oh
#161 [09:52] <MiserlyAlmond1> whenı open it say error
#162 [09:52] <urielsalis> Chin_077, what happens when you try?
#163 [09:52] <heft> it just has the file but it doesn't let me open it
#164 [09:52] <urielsalis> MiserlyAlmond1, what happens when you try?
#165 [09:52] <urielsalis> heft, what happens when you try?
#166 [09:52] <MiserlyAlmond1> give error
#167 [09:52] <urielsalis> MiserlyAlmond1, be more specific
#168 [09:52] <Chin_077> if i try to login on site and launcher it just tells me false email / password but i am 100% sure i have the right one
#169 [09:52] <heft> it doesn't let me open it i click it but i dost do anything
#170 [09:52] <urielsalis> Chin_077, have you reset your password?
#171 [09:52] <Chin_077> nope
#172 [09:52] <Chin_077> i cant
#173 [09:53] <Chin_077> i dont have access to my email anymore
#174 [09:53] <Chin_077> i was about to change it and i cant login
#175 [09:53] <urielsalis> ??> Chin_077 account/send-email
#176 [09:53] <Absol> Chin_077: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#177 [09:53] <Absol> Chin_077: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#178 [09:53] <urielsalis> ??> Chin_077 account/trans-id
#179 [09:53] <Absol> Chin_077: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#180 [09:53] <Chin_077> yo i cant open my email
#181 [09:53] <urielsalis> Chin_077, you dont need to
#182 [09:53] <heft> i need help
#183 [09:53] <heft> i can't go onto it
#184 [09:53] <urielsalis> <urielsalis> heft, what happens when you try?
#185 [09:53] <Chin_077> email: rijschoolfrankvanmaris@ziggo.nl
#186 [09:53] <heft> nothing happends
#187 [09:54] <urielsalis> Chin_077, dont put your email here
#188 [09:54] <Chin_077> idc
#189 [09:54] <urielsalis> Chin_077, this is a public channel
#190 [09:54] <Chin_077> is out of use
#191 [09:54] <heft> please i need help
#192 [09:54] <urielsalis> Chin_077, we cant help you here
#193 [09:54] <urielsalis> heft, where did you downloaded the game from?
#194 [09:54] <Chin_077> why the fuck doe this exist then..
#195 [09:54] <Absol> Chin_077: Please keep it civil
#196 [09:54] <MiserlyAlmond1> umm can you help me
#197 [09:54] <heft> minecraft.net
#198 [09:54] * Chin_077 [webchat@252-37-201-31.ftth.glasoperator.nl] has quit. (Client Quit)
#199 [09:54] <urielsalis> ??> Chin_077 info/volunteer
#200 [09:54] <Absol> Chin_077: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#201 [09:54] <urielsalis> MiserlyAlmond1, with?
#202 [09:55] <heft> ?
#203 [09:55] <urielsalis> ??> heft mac/download
#204 [09:55] <urielsalis> ??> heft mac/client/download
#205 [09:55] <urielsalis> ??> heft mac/client
#206 [09:55] <MiserlyAlmond1> minecraft when open it say error go this website and this website is this
#207 [09:55] <urielsalis> sigh
#208 [09:55] <heft> ye i downloaded it for macos
#209 [09:55] <urielsalis> ??> dl/client/mac
#210 [09:55] <urielsalis>
#211 [09:55] <urielsalis> ??> heft dl/client/mac
#212 [09:55] <urielsalis>
#213 [09:55] <Absol> heft: Launcher: https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.dmg
#214 [09:55] <heft> ?
#215 [09:56] <urielsalis> MiserlyAlmond1, whats the full error
#216 [09:56] <heft> i need help
#217 [09:56] <urielsalis> heft, download the link Absol gave you
#218 [09:56] <MiserlyAlmond1> minecraft can't open
#219 [09:56] <urielsalis> MiserlyAlmond1, full error
#220 [09:56] <heft> ok
#221 [09:56] <heft> will it work
#222 [09:56] <heft> ?
#223 [09:56] <urielsalis> heft, should
#224 [09:56] <heft> i hope so
#225 [09:57] <MiserlyAlmond1> Error details: No such file or directory Filename on disk: java Path: /Applications/Minecraft.app/Contents/runtime/jre-x64/1.8.0_74/bin/java Exists: false ( when open minecraft it show this )
#226 [09:57] <urielsalis> ??> MiserlyAlmond1 mac/reinst
#227 [09:57] <Absol> MiserlyAlmond1: You may need to reinstall the locally installed files that Minecraft puts into place.
#228 [09:57] <Absol> MiserlyAlmond1: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#229 [09:57] <urielsalis> ??> MiserlyAlmond1 mac/java/reinst
#230 [09:57] <Absol> MiserlyAlmond1: To reinstall Java on Mac OS X, refer to the following page for directions.
#231 [09:57] <Absol> MiserlyAlmond1: http://hints.macworld.com/article.php?story=2009051215025819
#232 [09:58] * c1308 [webchat@90.214.31.253] has joined #minecrafthelp
#233 [09:58] <MiserlyAlmond1> with this link what can ı do
#234 [09:59] <MiserlyAlmond1> that ı should do ?
#235 [09:59] <c1308> not sure if this was the right place to come, but everytime i press the Minecraft Realms button its unavailable?? anyone know what to do?
#236 [10:00] <MiserlyAlmond1> and ı click play button it open minecraft give output window
#237 [10:02] * heft [webchat@0545f54e.skybroadband.com] has quit. (Ping timeout: 180 seconds)
#238 [10:02] <MiserlyAlmond1> ok i will try another ways in youtube good luck to solve your problem guys bye
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#245 [10:22] * Pro___Gamer_10 [webchat@i5E878A3.versanet.de] has joined #minecrafthelp
#246 [10:23] <Pro___Gamer_10> I have buyed a Paysavecard but the purchase is lasting very long is that a problem
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#250 [10:44] * udrys [webchat@88.118.213.136] has joined #minecrafthelp
#251 [10:46] <udrys> my game launcher is crashing i cant play minecraft i cant get in it gives a file report but i cant send it or something like that
#252 [10:49] * mxx [webchat@host66-220-dynamic.19-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#253 [10:50] <mxx> When I try to install the 1.11.2 it tells me that is impossible to find the "JRE"
#254 [10:55] <udrys> idk
#255 [10:55] * Gisela789 [webchat@189.187.106.23] has joined #minecrafthelp
#256 [10:55] <Gisela789> Hello?
#257 [10:55] <udrys> hi
#258 [10:56] <Gisela789> I need help pls
#259 [10:56] <udrys> with what
#260 [10:57] <Gisela789> the minecraft I get an error
#261 [10:57] <udrys> me to soooo.......
#262 [10:57] <Gisela789> I get this error
#263 [10:57] <Gisela789> https://paste.ubuntu.com/26506595/
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#268 [11:05] <Gisela789> Does someone help me with my problem? :(
#269 [11:06] <GreyVulpine> Gisela789 - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
#270 [11:10] <Gisela789> Demons :( Can you play in Windows 7?
#271 [11:26] * Axel [webchat@187.220.29.175] has joined #minecrafthelp
#272 [11:27] <Axel> 475 pesos gift cards are still valid
#273 [11:28] <Axel> because where I'm from sell those cards but they're worth 475
#274 [11:29] * Leyla [webchat@207.144.189.66] has joined #minecrafthelp
#275 [11:29] <Leyla> i used to have mincraft but now it says i don't have it
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#283 [11:58] * MatiaCZ [webchat@BSN-182-188-223.dynamic.siol.net] has joined #minecrafthelp
#284 [11:58] <MatiaCZ> i cant download minecraft it says unable to save download
#285 [11:59] <MatiaCZ> when i try to download it
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#289 [12:06] <jonathan> someone is keep trying to reset my account password. how do i stop that?
#290 [12:07] <urielsalis> change all your passwords
#291 [12:07] <jonathan> I dont want to change my email
#292 [12:07] <jonathan> i did
#293 [12:07] <jonathan> i just get that annoying emails from mojang
#294 [12:07] <jonathan> i want to track this individual's ip and have it banned
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#304 [12:31] <Togip> Hello I bought the game back in 2012, I migrated it to my mojang account when it was asked and i'd like to play the game again today but it looks like i've never bought it and I can't manage to find a solution do you know how I could get my game back?
#305 [12:31] <GreyVulpine> Togip - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#306 [12:32] <Togip> ok i'll try thank you
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#315 [13:26] * R3nFire [webchat@net-2-34-253-92.cust.vodafonedsl.it] has joined #minecrafthelp
#316 [13:29] <R3nFire> I have a problem that has persisted for 2 weeks ... I can not log into the minecraft site ... When I insert my email and my password (both right) and click on Login, I get written "OPS! prevented from processing your request. Please try again. " .. HELP!
#317 [13:37] <R3nFire> I have a problem that has persisted for 2 weeks ... I can not log into the minecraft site ... When I insert my email and my password (both right) and click on Login, I get written "OPS! prevented from processing your request. Please try again. " .. HELP!
#318 [13:37] <mattym> ??> R3nFire tools/hjt
#319 [13:37] <Absol> R3nFire: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#320 [13:37] <Absol> R3nFire: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#321 [13:40] <R3nFire> What do computer problems have to do with those I have?
#322 [13:40] <mattym> R3nFire, A lot usually
#323 [13:43] <R3nFire> is it a virus? HiJackThis
#324 [13:43] <mattym> No
#325 [13:43] <R3nFire> Ok
#326 [13:46] <R3nFire> End of file - 12870 bytes is too much?
#327 [13:47] <mattym> R3nFire, No shouldn't be, follow the rest of the instructions
#328 [13:48] * dfcalicia [webchat@p57BD3942.dip0.t-ipconnect.de] has joined #minecrafthelp
#329 [13:48] <dfcalicia> hello,
#330 [13:52] * GooseSurf [webchat@167.203-93-216-nokia-dsl.dynamic.surewest.net] has joined #minecrafthelp
#331 [13:52] <GooseSurf> hello
#332 [13:52] <R3nFire> He appeared to me : "For some reason your system denied write access to the hosts file. If any hijacked domains are in this file, HiJackThis may NOT be able to fix this. If that happens, you need to edit the file yourself. To do this, click Start, Run and type: notepad C:\Windows\System32\drivers\etc\hosts and press Enter. Find the line(s) HiJackThis reports and delete them. Save the file as hosts, and reboot." What should I do?
#333 [13:52] <mattym> R3nFire, If you hit the OK button, it will continue without issues
#334 [13:52] <GooseSurf> I'm having problems logging into my minecraft account
#335 [13:53] <mattym> GooseSurf, What happens when you try?
#336 [13:53] <GooseSurf> The reset password email won't send
#337 [13:53] <mattym> ??> GooseSurf account/send-email
#338 [13:53] <Absol> GooseSurf: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#339 [13:53] <Absol> GooseSurf: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#340 [13:53] <GooseSurf> thank you very much
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#342 [13:55] * preblo [webchat@d40a9f47.rev.stofanet.dk] has joined #minecrafthelp
#343 [13:56] <R3nFire> @Absol Can I link to you the link in private or even here?
#344 [13:56] <mattym> R3nFire, Link it here
#345 [13:56] <R3nFire> https://paste.ubuntu.com/26509106/
#346 [13:57] <mattym> ??> R3nFire info/mcleaks
#347 [13:57] <preblo> i cant remember my password or my account is still old Premium account
#348 [13:57] <Absol> R3nFire: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#349 [13:57] <Absol> R3nFire: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#350 [13:58] <R3nFire> How can I delete them all?
#351 [13:59] <mattym> R3nFire, Delete the tool you downloaded, and remove the entries from your host file according to the following instructions
#352 [13:59] <mattym> ??> R3nFire win/hosts/edit
#353 [13:59] <Absol> R3nFire: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#354 [13:59] <Absol> R3nFire: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#355 [14:00] * preblo [webchat@d40a9f47.rev.stofanet.dk] has quit. (Client Quit)
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#357 [14:02] <R3nFire> Ok Absol, anyway, But my problem is when I log into the minecraft site not in the minecraft .exe file .. I do not understand what the problem is in my pc ..
#358 [14:02] <mattym> R3nFire, Because the pirating software you used is blocking it
#359 [14:02] <R3nFire> Ah ok
#360 [14:05] <R3nFire> ok " 35.156.90.191 authserver.mojang.com 35.156.90.191 sessionserver.mojang.com 0.0.0.0 csgob0t.online " tells me
#361 [14:06] <mattym> R3nFire, Those are the only lines?
#362 [14:06] <R3nFire> Yes
#363 [14:06] <mattym> R3nFire, Remove them all, then save the file.
#364 [14:06] <R3nFire> ok
#365 [14:06] <R3nFire> Done
#366 [14:07] <mattym> R3nFire, Try the game/site again
#367 [14:07] <R3nFire> Ok
#368 [14:08] * Jeenss [webchat@215.111.45.31.customer.cdi.no] has joined #minecrafthelp
#369 [14:08] <R3nFire> THANK YOU WORKS! THANK YOU SO MUCH! I'M REALLY HAPPY!
#370 [14:09] <Jeenss> I'm getting ping spikes in minecraft, even though my internet works fine in other games.
#371 [14:10] <mattym> Jeenss, You cant compare to other games. Minecraft uses individually run servers, while other games use dedicated servers
#372 [14:11] <R3nFire> Thanks Again mattym and Absol! Bye thank you!
#373 [14:11] <Jeenss> The ping spikes recently appeared, is there a way to fix the problem?
#374 [14:11] <mattym> Jeenss, No, its just network issues between you and the server, outside your control.
#375 [14:39] * urbicar [webchat@93-103-65-205.dynamic.t-2.net] has joined #minecrafthelp
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#381 [14:52] <Gregory> I have a issue with my game,when I try to load a singleplayer world the game crashes, and when I try to join a multiplayer server the game doesnt crash but I get a error message that says java.lang.IllegalStateException: failed to create a child event loop
#382 [14:53] <mattym> ??> Gregory tools/hjt
#383 [14:53] <Absol> Gregory: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#384 [14:53] <Absol> Gregory: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#385 [14:56] <Gregory> https://paste.ubuntu.com/26509318/
#386 [14:57] <mattym> ??> Gregory av/adwcleaner
#387 [14:57] <Absol> Gregory: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#388 [14:57] <Absol> Gregory: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#389 [15:00] * Slade715 [webchat@cblmdm170-253-144-218.maxxsouthbb.net] has joined #minecrafthelp
#390 [15:00] * adi1adi [webchat@adsl-84-226-6-19.adslplus.ch] has joined #minecrafthelp
#391 [15:01] <Slade715> whenever I try start minecraft it crashes and im getting a fullscreen error
#392 [15:01] <Slade715> help please?
#393 [15:01] <mattym> ??> Slade715 launcher/log-txt
#394 [15:01] <Absol> Slade715: We need to see your full launcher log, which is created in the game directory.
#395 [15:01] <Absol> Slade715: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#396 [15:02] <Slade715> https://paste.ubuntu.com/26509328/
#397 [15:02] * Gregory_ [webchat@96-35-82-242.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#398 [15:02] <mattym> Slade715, Can you get what was asked for.
#399 [15:03] <Gregory_> Ok
#400 [15:03] <Slade715> Sorry is that not it? I can do it again.
#401 [15:03] <mattym> Gregory_, Try running the game again
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#403 [15:04] <Slade715> https://paste.ubuntu.com/26509353/
#404 [15:05] <mattym> ??> Slade715 win/reinst
#405 [15:05] <Absol> Slade715: You may need to reinstall the locally installed files that Minecraft puts into place.
#406 [15:05] <Absol> Slade715: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#407 [15:05] <Slade715> Alright, give me a second.
#408 [15:06] <Gregory_> Still crashing on single player o-o
#409 [15:07] <mattym> Gregory_, Try uninstalling the Killer Network Control Center, if it gives you the option while removing it, make sure not to remove the driver for it.
#410 [15:10] * Gregory [webchat@96-35-82-242.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#411 [15:10] <Slade715> That worked, thank you so much. I reinstalled it before and rolled back my drivers to no avail. Thanks!
#412 [15:10] <Gregory> Ok
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#416 [15:14] <Gregory> Wait I think that fixed it ...
#417 [15:14] <archie2104> hello
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#422 [15:28] <BUB> hi
#423 [15:30] <BUB> im downloading minecraft 1.12.2 and it says Failed to Download file. icon_32x32.png
#424 [15:31] <BUB> Failed to download file. icon_32x32.png Name: icon_32x32.png URL: http://resources.download.minecraft.net/92/92750c5f93c312ba9ab413d546f32190c56d6f1f Error details: Request error -101: ERR_CONNECTION_RESET Filename on disk: 92750c5f93c312ba9ab413d546f32190c56d6f1f Path: C:/Users\aryan\AppData\Roaming\.minecraft\assets\objects\92/92750c5f93c312ba9ab413d546f32190c56d6f1f Exists: false
#425 [15:31] <BUB> Failed to download file. icon_32x32.png Name: icon_32x32.png URL: http://resources.download.minecraft.net/92/92750c5f93c312ba9ab413d546f32190c56d6f1f Error details: Request error -101: ERR_CONNECTION_RESET Filename on disk: 92750c5f93c312ba9ab413d546f32190c56d6f1f Path: C:/Users\aryan\AppData\Roaming\.minecraft\assets\objects\92/92750c5f93c312ba9ab413d546f32190c56d6f1f Exists: false
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#427 [15:37] * Kevin929 [webchat@98.4.54.14] has joined #minecrafthelp
#428 [15:38] <Kevin929> Every time i tab out my game freezes causeing me to have to restart my application. it makes it quite hard to AFK
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#435 [15:55] * jack is now known as Guest7482
#436 [15:56] <Guest7482> ok so i updated minecraft on my xbox 360 and i went to go onto my world and it wasn't there how can i get it back?
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#442 [15:59] <lil_bells> i am trying to log into my account but i forgot the password and dont have acess to my old email... i tried to do the email thing but it shows and error when i try to open the link in the email... any ideas?
#443 [16:00] <mattym> lil_bells, What error?
#444 [16:01] <lil_bells> An error occurred. Could not load security challenge.
#445 [16:02] <mattym> lil_bells, Try with a different web browser, or make sure any ad-blocking programs are off
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#447 [16:03] * Andy [webchat@c-24-19-42-60.hsd1.wa.comcast.net] has joined #minecrafthelp
#448 [16:04] <Andy> I am receiving a "Failed to download file. icon_16x16.png" error when trying to launch from new install.
#449 [16:04] <lil_bells> ad blocking off.... used crome and internet explorer...
#450 [16:04] <mattym> ??> lil_bells account/send-email
#451 [16:04] <Absol> lil_bells: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#452 [16:04] <Absol> lil_bells: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#453 [16:04] <mattym> Andy, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#454 [16:05] <Andy> I don't have ByteFence installed. Using new iMac.
#455 [16:05] <mattym> Andy, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#456 [16:05] <Andy> I do not.
#457 [16:06] <mattym> Andy, if you are getting that error, you will have one of those.
#458 [16:06] <Andy> I have a firewall through my router.
#459 [16:06] <mattym> Andy, Try disabling that
#460 [16:07] <Andy> okay. I will check for firewall settings on the Mojang site as well.
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#464 [16:14] * NarutoYJC [webchat@c-66-176-40-43.hsd1.fl.comcast.net] has joined #minecrafthelp
#465 [16:16] <NarutoYJC> while downloading I got the error message
#466 [16:16] <NarutoYJC> ;Failed to download file. step3.ogg
#467 [16:16] <NarutoYJC> What should I do ?
#468 [16:17] * jesuissurxboxone [webchat@tvi67-1-78-229-188-43.fbx.proxad.net] has joined #minecrafthelp
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#470 [16:19] <NarutoYJC> hello, there!
#471 [16:19] <NarutoYJC> who is helping me?
#472 [16:20] * jesuissurxboxone [webchat@tvi67-1-78-229-188-43.fbx.proxad.net] has quit. (Client Quit)
#473 [16:22] <NarutoYHC> what should I do for this error
#474 [16:23] <NarutoYHC> quit
#475 [16:23] * NarutoYHC [webchat@c-66-176-40-43.hsd1.fl.comcast.net] has quit. (Quit: Web client closed)
#476 [16:26] * nikolai [webchat@252.158-248-212.customer.lyse.net] has joined #minecrafthelp
#477 [16:27] <nikolai> hello, it has been a long time since i have played minecraft, so i wanted to play again. i can login to the minecraft applikation but i cant migrate to a mojang acount
#478 [16:27] <nikolai> i wish to change my old minecraft premium to a mojang account with minecraft on it, but i can't remember the mail address i used, does anyone know what to do?
#479 [16:28] * Sea_Pigs [webchat@c-71-58-173-116.hsd1.pa.comcast.net] has joined #minecrafthelp
#480 [16:28] <Sea_Pigs> Hello
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#482 [16:38] * AndrewY [webchat@CPE84948ccb70f1-CM84948ccb70f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#483 [16:38] <AndrewY> I am getting this issue Pixel format not accelerated
#484 [16:38] <AndrewY> and my system information - https://paste.ubuntu.com/26509710/
#485 [16:39] <AndrewY> Please help
#486 [16:41] <Lord_Ralex> Your computer is not supported on Windows 10
#487 [16:41] <Lord_Ralex> There won't be any drivers for it.
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#489 [16:57] * piedude768 [webchat@pool-173-48-70-32.bstnma.fios.verizon.net] has joined #minecrafthelp
#490 [16:58] <piedude768> i cant play any other version then 1.8.9 what do i do?
#491 [16:58] * brother_skull [webchat@cpe-184-153-40-103.nyc.res.rr.com] has joined #minecrafthelp
#492 [16:59] <piedude768> i cant play any other version then 1.8.9 what do i do?
#493 [17:00] <brother_skull> my game is unable to download any lang files for the latest update. I have looked at MCL-5546 and disabled/uninstalled anything it says is incompatible, but the lang files still won't download. what should I do?
#494 [17:01] <brother_skull> the "error details" section just says "UNKNOWN/-130"
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#496 [17:06] * piedude768 [webchat@pool-173-48-70-32.bstnma.fios.verizon.net] has joined #minecrafthelp
#497 [17:07] <piedude768> i can't play any other version than 1.8.9 what do i do?
#498 [17:09] * Jeenss [webchat@215.111.45.31.customer.cdi.no] has joined #minecrafthelp
#499 [17:09] <piedude768> i can't play any other version than 1.8.9 what do i do?
#500 [17:09] <Jeenss> My game stutters every time I click
#501 [17:09] <Jeenss> click more than onece*
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#503 [17:12] * piedude768 [webchat@pool-173-48-70-32.bstnma.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#504 [17:13] * Jeenss [webchat@215.111.45.31.customer.cdi.no] has quit. (Ping timeout: 180 seconds)
#505 [17:13] <piedude768_> I can't play any other version than 1.8.9 what do i do?
#506 [17:14] <piedude768_> please help
#507 [17:18] * Jeenss [webchat@215.111.45.31.customer.cdi.no] has joined #minecrafthelp
#508 [17:18] <Jeenss> My minecraft freezes every time I click
#509 [17:18] <Jeenss> small stutters if I'm not in full screen
#510 [17:23] * Macie [webchat@216.49.42.177.res-cmts.bus.ptd.net] has joined #minecrafthelp
#511 [17:23] <Macie> yo
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#513 [17:29] * monkey503 [webchat@50-82-154-150.client.mchsi.com] has joined #minecrafthelp
#514 [17:30] <monkey503> help i dont know why but the latest snapshot wont download
#515 [17:31] <monkey503> never mind it just now worked
#516 [17:31] * monkey503 [webchat@50-82-154-150.client.mchsi.com] has quit. (Client Quit)
#517 [17:36] <brother_skull> my game is unable to download any lang files for the latest update. I have looked at MCL-5546 and disabled/uninstalled anything it says is incompatible, but the lang files still won't download. what should I do?
#518 [17:37] <mattym> ??> brother_skull tools/hjt
#519 [17:37] <Absol> brother_skull: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#520 [17:37] <Absol> brother_skull: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#521 [17:40] * Jeenss [webchat@215.111.45.31.customer.cdi.no] has joined #minecrafthelp
#522 [17:40] <Jeenss> My client freezes every time I click.
#523 [17:52] * Hello1 [webchat@ool-4a5ac4ce.dyn.optonline.net] has joined #minecrafthelp
#524 [17:53] <Hello1> Does my password work after I reset it?
#525 [17:54] * kamiyu910 [webchat@24-182-8-230.dhcp.hspr.ca.charter.com] has joined #minecrafthelp
#526 [17:54] <kamiyu910> I'm having trouble logging in. I know the email address and password, yet it says it's incorrect
#527 [17:56] * ivan552 [webchat@vlan-94-190-252-46.comnet.bg] has joined #minecrafthelp
#528 [17:57] <ivan552> com.mojang.authlib.GameProfile@915f30[id=<null>,name=ivan552,properties={},legacy=false] (/2620:9b:0:0:0:0:1954:9621:61801) lost connection: Disconnected
#529 [17:58] * nikolai [webchat@252.158-248-212.customer.lyse.net] has quit. (Ping timeout: 180 seconds)
#530 [17:59] <ivan552> 25.84.150.33
#531 [18:00] * jaddie101 [webchat@176.27.52.140] has joined #minecrafthelp
#532 [18:00] <mattym> ivan552, You will need to explain the problem you are having.
#533 [18:02] * Hello1 [webchat@ool-4a5ac4ce.dyn.optonline.net] has quit. (Quit: Web client closed)
#534 [18:02] <ivan552> invalid session ?? way
#535 [18:03] <mattym> ??> ivan552 launcher/relog
#536 [18:03] <Absol> ivan552: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#537 [18:04] <jaddie101> I'm having some trouble launching mc, i tried to put it in full screen mode and whenever i did, it crashed. after trying to do this multiple times i tried just putting it in windowed mode now whenever i launch the game it crashes... i have tried re installing three or four times and its still doing the same thing. can anyone help?
#538 [18:04] * william [webchat@toroon2717w-lp130-01-184-146-142-52.dsl.bell.ca] has joined #minecrafthelp
#539 [18:04] <mattym> ??> jaddie101 launcher/log-txt
#540 [18:04] <Absol> jaddie101: We need to see your full launcher log, which is created in the game directory.
#541 [18:04] <Absol> jaddie101: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#542 [18:05] <ivan552> com.mojang.authlib.GameProfile@1312e5c[id=<null>,name=ivan552,properties={},legacy=false] (/2620:9b:0:0:0:0:1954:9621:62205) lost connection: Disconnected
#543 [18:05] <ivan552> in my server
#544 [18:06] <mattym> ivan552, Did you re-log into the game?
#545 [18:06] <ivan552> yes
#546 [18:07] <jaddie101> https://paste.ubuntu.com/26509978/
#547 [18:07] * william [webchat@toroon2717w-lp130-01-184-146-142-52.dsl.bell.ca] has quit. (Client Quit)
#548 [18:07] <mattym> ivan552, That shows you are trying to enter with an invalid account
#549 [18:08] <jaddie101> this is the link that was asked for
#550 [18:08] <mattym> ??> jaddie101 win/reinst
#551 [18:08] <Absol> jaddie101: You may need to reinstall the locally installed files that Minecraft puts into place.
#552 [18:08] <Absol> jaddie101: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#557 [18:15] <jaddie101> it runs now but if i try to put it full screen it crashes
#558 [18:15] <mattym> ??> jaddie101 win/dxdiag
#559 [18:15] <Absol> jaddie101: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#560 [18:17] * hokkey [webchat@pool-71-171-92-64.clppva.fios.verizon.net] has joined #minecrafthelp
#561 [18:20] <hokkey> My son tried to get the free update to Minecraft because he has the disc version for xbox one, but he does not have the new one in his "ready to install" in his account. Is there something else he needs to do?
#562 [18:21] <mattym> hokkey, Was the game played for at least 5 hours, within the last 30 days, and before Jan 31st?
#563 [18:22] <jaddie101> i followed the steps, here you go. https://paste.ubuntu.com/26510013/
#564 [18:22] * kamiyu910 [webchat@24-182-8-230.dhcp.hspr.ca.charter.com] has quit. (Quit: Web client closed)
#565 [18:22] <mattym> jaddie101, OK one moment
#566 [18:22] <hokkey> I think he has, but I thought it was 5 hours in the last 12 months?
#567 [18:23] <mattym> jaddie101, Download and Install the file from this page https://www.geforce.com/drivers/results/130633
#568 [18:23] * piedude768_ [webchat@pool-173-48-70-32.bstnma.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#569 [18:23] <mattym> hokkey, The basic question is when would the 5 hours have been completed.
#570 [18:25] <hokkey> yes, he said he played 5 hours within the month of January
#571 [18:27] <mattym> hokkey, From everything ive read, (as long as it was before the 31st) it will become available 14 days after the time was completed
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#573 [18:28] <hokkey> Oh, so even though its is after January 31, it might still show up one day? I'll have him check each day I guess.
#574 [18:28] <mattym> hokkey, As long as the time requirement was met before the 31st, it should.
#575 [18:29] <hokkey> Thanks for your help.
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#577 [18:42] <jaddie101> i installed it and minecraft still crashes when i try to put it full screen
#578 [18:42] <mattym> jaddie101, Ok, in the Geforce Experience app, make sure the igname overlay, and shadowplay are dissabled
#579 [18:43] <jaddie101> where can i see these settings?
#580 [18:44] <mattym> jaddie101, The gear icon in Geforce Experience
#581 [18:50] <jaddie101> i found in game overlay but i cant seem to find shadowplay
#582 [18:50] <mattym> jaddie101, If you dont see the option at all, dont worry about that one.
#583 [18:51] <jaddie101> the game crashed when i tried to put it full screen
#584 [18:51] <mattym> jaddie101, Do you have multiple monitors?
#585 [18:52] <jaddie101> no, just the one
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#587 [18:53] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#588 [18:53] <mattym> jaddie101, Best option is to just not use fullscreen then.
#589 [18:54] <jaddie101> i guess if there is no other option i'll just have to deal with it. thank you for your time
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#598 [19:14] <Painify> I dont recieve mojang emails
#599 [19:14] * NB [webchat@c-73-201-221-73.hsd1.va.comcast.net] has joined #minecrafthelp
#600 [19:16] <NB> Does anyone have any idea about what could be going on if I can log into the web site (so I know the username and password are correct) but the application (on a Mac) says Invalid username or password? FWIW, I haven't used minecraft in years, just now migrated to the new account system, but haven't been able to log in with the application yet.
#601 [19:16] <Painify> I cant receive mojang emails in my gmail (eg. Password reset)
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#607 [19:39] <twist3r> i need some help with a java runtime error messgae
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#613 [20:14] <DerpHaven> hi i can't access my mojang account
#614 [20:21] <DerpHaven> i know for a fact i'm using the right password, but it's not working
#615 [20:21] <Andrio> DerpHaven, what happens when you try?
#616 [20:22] * gjunnila [webchat@S0106a0639188620a.ok.shawcable.net] has joined #minecrafthelp
#617 [20:23] <gjunnila> Hey y'all, my users are getting "io.netty.channel.ConnectTimeOutException: connection timed out" when trying to join my server. Anybody got a fix?
#618 [20:24] <DerpHaven> it fails, i get a captcha, and i get the message, "Error! Unknown e-mail address or password. "
#619 [20:24] <Andrio> gjunnila, where's your server?
#620 [20:24] <gjunnila> Germany
#621 [20:24] <Andrio> what IP address?
#622 [20:25] <gjunnila> I'll grab it for you
#623 [20:25] <Andrio> DerpHaven, are you trying to log in at https://account.mojang.com/login ?
#624 [20:25] <gjunnila> 89.163.129.172
#625 [20:25] <gjunnila> It doesn't happen to everybody
#626 [20:25] <gjunnila> But it just happens randomely
#627 [20:25] <gjunnila> To myself included
#628 [20:25] <DerpHaven> yes i am
#629 [20:26] <Andrio> ??> DerpHaven login/throttle
#630 [20:26] <Absol> DerpHaven: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#631 [20:26] <Absol> DerpHaven: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#632 [20:26] <DerpHaven> okay, thank you
#633 [20:27] <gjunnila> Any idea Andrio?
#634 [20:28] <Andrio> gjunnila, it's working as far as I can tell. Do you have any antivirus/security software installed that might be interfering?
#635 [20:29] <gjunnila> Nope
#636 [20:29] <gjunnila> Hmm
#637 [20:29] <gjunnila> It just comes and goes
#638 [20:30] <Andrio> mm
#639 [20:31] <gjunnila> Even tried differant hosts
#640 [20:32] <gjunnila> They're in after I restarted the server
#641 [20:32] <gjunnila> Odd
#642 [20:32] <gjunnila> Well thanks anyways! Have a wonderful night =D
#643 [20:37] * Kjiuoyhoyiyy [webchat@50-80-41-247.client.mchsi.com] has joined #minecrafthelp
#644 [20:37] <Kjiuoyhoyiyy> hey
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#646 [20:43] * Warriorcat816 [webchat@c-24-4-136-228.hsd1.ca.comcast.net] has joined #minecrafthelp
#647 [20:43] <Warriorcat816> hi my java runtime is unable to be located
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#649 [20:48] * Nova [webchat@dyn-98-124-30-120.nexicom.net] has joined #minecrafthelp
#650 [20:48] <Nova> Hello?
#651 [20:51] * Giselle [webchat@c-73-194-175-110.hsd1.nj.comcast.net] has joined #minecrafthelp
#652 [20:51] <Giselle> I keep getting errors when trying to make a realms payment
#653 [20:52] <Nova> So I load up the launcher, hit play. Pops up the mojang screen then it wont respond, gives me the message Jave platformSE binry is not responding Help???
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#659 [20:59] <death> death
#660 [21:00] <death> how do I change my username in Minecraft?
#661 [21:00] <death> how do I change my username in Minecraft?
#662 [21:00] <death> how do I change my username in Minecraft?
#663 [21:00] <death> how do I change my username in Minecraft?
#664 [21:00] * Absol kicked death from #minecrafthelp (Reason: eath :Stop spamming)
#665 [21:01] <Andrio> Don't die.
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#674 [21:43] <DerpHaven> hello, derphaven back, i waited an hour, reset my password, i could login to mojang but not minecraft
#675 [21:44] <Andrio> DerpHaven, what happens when you try?
#676 [21:44] <DerpHaven> ...
#677 [21:44] <DerpHaven> nvm i just worked?
#678 [21:44] <DerpHaven> it*
#679 [21:44] <Andrio> hm
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#683 [22:51] * TheGhostStorm [webchat@c-24-16-184-135.hsd1.wa.comcast.net] has joined #minecrafthelp
#684 [22:51] <TheGhostStorm> I need help with my account
#685 [22:51] * KaiRich2017 [webchat@107-195-48-176.lightspeed.btrgla.sbcglobal.net] has joined #minecrafthelp
#686 [22:52] <KaiRich2017> I don’t know how to get an item from my inventory in MCPE.
#687 [22:52] <Andrio> ??> TheGhostStorm ask
#688 [22:52] <Absol> TheGhostStorm: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#689 [22:52] <Absol> TheGhostStorm: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#690 [22:53] <TheGhostStorm> I don't know what to do now that my account "Couldn't Connect with Servers"
#691 [22:53] <Andrio> TheGhostStorm, that doesn't sound like an account problem.
#692 [22:53] <KaiRich2017> How do I add stuff to my hotbar to place it?
#693 [22:53] <TheGhostStorm> In the login, not an MC server
#694 [22:53] <Andrio> ??> TheGhostStorm tools/HJT
#695 [22:53] <Absol> TheGhostStorm: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#696 [22:53] <Absol> TheGhostStorm: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#697 [22:54] <KaiRich2017> I’m on PE.
#698 [22:54] <KaiRich2017> I just need help on how to get something in your hotbar in PE.
#699 [22:55] <Andrio> KaiRich2017, is there a ... button on your hotbar?
#700 [22:55] <mattym> KaiRich2017, Tap the item/block you want, then tap the space you want to put it.
#701 [22:56] <KaiRich2017> Oh, thanks, I’m coming back over from that roblox game, Bye!
#702 [22:56] * KaiRich2017 [webchat@107-195-48-176.lightspeed.btrgla.sbcglobal.net] has quit. (Client Quit)
#703 [22:57] <TheGhostStorm> https://paste.ubuntu.com/26510789/
#704 [22:57] <Andrio> ??> TheGhostStorm net/Hamachi
#705 [22:57] <TheGhostStorm> There, Sent it.
#706 [22:57] <Absol> TheGhostStorm: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#707 [22:57] <Absol> TheGhostStorm: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#708 [22:57] * Desi [webchat@96.38.181.103] has joined #minecrafthelp
#709 [22:57] <Andrio> TheGhostStorm, try disabling Hamachi
#710 [22:58] <Desi> Hi, so, I can't log on with my email and password, it says "Cannot connect to server".
#711 [22:58] <TheGhostStorm> I have had Hamachi. It don't conflict. Let me state exactly what happend
#712 [22:58] <Desi> I can't log on with my email and password, it says "Cannot connect to server."
#713 [22:59] <Desi> What do I do?
#714 [22:59] <Andrio> ??> Desi tools/HJT
#715 [22:59] <Absol> Desi: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#716 [22:59] <Absol> Desi: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#717 [22:59] * Stateofanarchy [webchat@CPEac202e104a33-CMac202e104a30.cpe.net.cable.rogers.com] has joined #minecrafthelp
#718 [22:59] <Andrio> TheGhostStorm, there's also MCLeaks/Altdispenser. You'll need to get rid of that.
#719 [22:59] <Desi> Wuhhh
#720 [22:59] * Stateofanarchy [webchat@CPEac202e104a33-CMac202e104a30.cpe.net.cable.rogers.com] has quit. (Client Quit)
#721 [23:00] <Desi> I have the altdispenser too, It stopped working since then
#722 [23:00] <Desi> I removed it from downloads, still no work
#723 [23:00] <Andrio> ??> Desi win/hosts/edit
#724 [23:00] <Absol> Desi: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#725 [23:00] <Absol> Desi: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#726 [23:00] <Andrio> Desi and TheGhostStorm, delete all lines containing mojang from that file, then save it
#727 [23:01] <TheGhostStorm> I was following instructions for an alt account not realizing that they were stolen, but I didn't want it for hacking or crude purpose, just in case a server banned me for something like lag causing me to fly instead of jump...
#728 [23:01] <Andrio> TheGhostStorm, if that happens, get in touch with the server's staff about it
#729 [23:01] <Andrio> (or find a less laggy server)
#730 [23:01] <Desi> I got the file for the Hijackhis
#731 [23:03] <Desi> Also, my account works perfectly on my other computer, I changed the password just in case.
#732 [23:04] <TheGhostStorm> Well, I did this and then I was notified to log out of MC... And then the problem started
#733 [23:05] <TheGhostStorm> Desi, That is what all the %SystemRoot%\System32\drivers\etc\hosts prompts are from
#734 [23:05] <Desi> @Andrio It says host already exists, do I want to replace it?
#735 [23:05] <Andrio> Desi, did you open that file?
#736 [23:06] <Desi> I'm in notepad idk what else to do.
#737 [23:06] <Desi> I've ran it as admin
#738 [23:06] <Andrio> Desi: 'Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts'
#739 [23:06] <Desi> Ok
#740 [23:06] <Desi> Now I got these auth mojang things
#741 [23:07] <Desi> and sessionservers
#742 [23:07] <Desi> with an ip
#743 [23:08] <Desi> Now what do I do?
#744 [23:08] <Andrio> Desi, delete all lines containing mojang from that file, then save it
#745 [23:08] <Desi> Mk
#746 [23:08] <Desi> Done
#747 [23:08] <TheGhostStorm> what about all of my file missing.
#748 [23:09] <TheGhostStorm> also how do I remove MCleaks & AltDispenser? They are hidden
#749 [23:09] <Desi> TheGhostStorm what's your problem?
#750 [23:09] <TheGhostStorm> Same thing as before
#751 [23:10] <Desi> TheGhostStorm you probably have the same problem as me, I was looking for alts and came accross downloading MCLEaks Authenctiator.
#752 [23:10] <TheGhostStorm> yeah
#753 [23:10] * fixme [webchat@l3-dorm-fw.boisestate.edu] has joined #minecrafthelp
#754 [23:10] <TheGhostStorm> I have been IP banned for 3 hours now....
#755 [23:12] <Desi> Andrio Do I change my mcpassword, restart, what do I Do?
#756 [23:12] <Andrio> Desi, you might not need to do those things.
#757 [23:12] <fixme> So I have an issue where if I try to make a single player world it stalls indefinetly and I end up exiting the game through thew task manager.
#758 [23:12] <Andrio> might work already.
#759 [23:12] <Desi> You know, extra protection xD
#760 [23:12] <Andrio> mm
#761 [23:13] <Andrio> TheGhostStorm, I'm not sure whether you can uninstall it through the Settings all
#762 [23:13] <Desi> OMG IT WORKED TYSM
#763 [23:13] <Desi> When It didn't work I was like rip
#764 [23:13] <Andrio> no problem.
#765 [23:13] <Desi> Tysm!!!1
#766 [23:13] * unknownusername [webchat@c-73-16-41-194.hsd1.ma.comcast.net] has joined #minecrafthelp
#767 [23:14] <TheGhostStorm> @Desi can you help me?
#768 [23:15] <unknownusername> im having problems loging into my mojang acct after reseting it i contated support 2 weeks later it seemed like they did not read my description and only read my title
#769 [23:15] * Saadi [webchat@39.37.146.180] has joined #minecrafthelp
#770 [23:15] <Saadi> I can't connect to my friend's server!
#771 [23:15] <unknownusername> i have reset my mojang password 5 times and still cant log in plz help
#772 [23:16] <Andrio> ??> unknownusername login/throttle
#773 [23:16] <Absol> unknownusername: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#774 [23:16] <Absol> unknownusername: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#775 [23:16] <Saadi> Guys please help me
#776 [23:16] <Andrio> Saadi, what happens when you try?
#777 [23:16] <unknownusername> i did that 1 thousand times
#778 [23:17] * Desi [webchat@96.38.181.103] has quit. (Ping timeout: 180 seconds)
#779 [23:17] <unknownusername> i logged in one it was wrong reset my password .. waited a full day loged in with new password and mojang log in error
#780 [23:17] <TheGhostStorm> HELP
#781 [23:17] * fixme [webchat@l3-dorm-fw.boisestate.edu] has quit. (Quit: Web client closed)
#782 [23:18] <TheGhostStorm> why?
#783 [23:18] <mattym> TheGhostStorm, You were already given all the instructions you need. Read back to everything you were told.
#784 [23:18] <unknownusername> i have 2 accounts i think on the same pass word a old one from 2012 and one recent from 17
#785 [23:18] <TheGhostStorm> I did it isn't working
#786 [23:18] <Andrio> unknownusername, what's the actual error message you get?
#787 [23:18] <unknownusername> ok ill be back if it does not work!
#788 [23:19] <Saadi> It says io.netty.channel.AbstractChannel$AnnotatedConnectException:Connection Timed out: no further information:
#789 [23:20] <Saadi> This is the problem!!
#790 [23:20] <Saadi> @Andrio
#791 [23:20] <Saadi> Help me
#792 [23:20] <Andrio> Saadi, what's the server addresS?
#793 [23:20] <Saadi> wait
#794 [23:21] <unknownusername> Error! Unknown e-mail address or password. is the error i know my email and password is correct... email is right bc i can reset the password and password i have saved to google password and written down and i type it right
#795 [23:21] <Andrio> hm
#796 [23:21] <mattym> unknownusername, Are you on a public or shared network, or using any VPN/Proxy software?
#797 [23:22] <Saadi> 192.168.10.2:51314
#798 [23:22] <unknownusername> private
#799 [23:22] <TheGhostStorm> How do I remove MCLeaks and AltDispenser?
#800 [23:22] * TheSavageTJL [webchat@118.143.211.3] has joined #minecrafthelp
#801 [23:22] <mattym> ??> TheGhostStorm info/mcleaks
#802 [23:22] <Absol> TheGhostStorm: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#803 [23:22] <Absol> TheGhostStorm: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#804 [23:22] <mattym> ??> TheGhostStorm win/hosts/edit
#805 [23:22] <Absol> TheGhostStorm: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#806 [23:22] <Absol> TheGhostStorm: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#807 [23:23] * TheSavageTJL [webchat@118.143.211.3] has quit. (Client Quit)
#808 [23:23] <mattym> unknownusername, They you would just need to make sure you wait a full hour without any login attempts, after the hour, reset it then try.
#809 [23:23] <Saadi> Andrio!!!!
#810 [23:23] <unknownusername> ok i swear i did that before
#811 [23:23] <Saadi> Where are you
#812 [23:23] <TheGhostStorm> mattym I realize now that they are bad
#813 [23:23] <Saadi> plz hel
#814 [23:23] <Saadi> help
#815 [23:24] <Andrio> Saadi, is that a LAN world?
#816 [23:24] <Saadi> yes
#817 [23:24] <Andrio> Saadi, you'll need to be on the same local network (house?) to join that
#818 [23:24] <Andrio> Saadi, or they will need to run a proper server.
#819 [23:24] <unknownusername> i looked in my email i have a support email back in 2012 for my old account and 2017 for my game that i just bought is having 2 accounts f ing up my account?
#820 [23:25] <Saadi> I am on the same local network
#821 [23:25] <mattym> unknownusername, Having 2 accounts is not an issue.
#822 [23:25] <Andrio> ok
#823 [23:25] <TheGhostStorm> @mattym my System Info is not finding MCLeaks or AltDispenser...
#824 [23:25] <Andrio> Saadi, can you make sure Java is allowed through firewalls on both computers?
#825 [23:25] <Saadi> the person is sitting right next to me
#826 [23:25] <unknownusername> i know my old username but forgot my new user name lol
#827 [23:25] <mattym> unknownusername, If you are getting that error, and still have the ability to change the password, it means you are locked out.
#828 [23:25] <Saadi> let me check
#829 [23:25] <mattym> TheGhostStorm, It will just be the file you downloaded, not installed
#830 [23:26] <TheGhostStorm> yeah, It is not there
#831 [23:26] <TheGhostStorm> What do I do?
#832 [23:27] <mattym> TheGhostStorm, Then fix the parts in the hosts file
#833 [23:27] <TheGhostStorm> how?
#834 [23:27] <mattym> TheGhostStorm, Read the instructions you were given.
#835 [23:27] <unknownusername> so wait a hour like u said and i am not locked out?
#836 [23:28] <mattym> unknownusername, As long as you make no login attempts, or do anything with the account during that time.
#837 [23:28] <mattym> unknownusername, That is from the network, so if anyone else is on the network, they also need to wait
#838 [23:28] <unknownusername> ok ill be back in a full hour for the news
#839 [23:29] <unknownusername> i only use my account
#840 [23:29] <TheGhostStorm> I don't have a host file
#841 [23:29] <Saadi> Andrio
#842 [23:29] <mattym> TheGhostStorm, You can't not.
#843 [23:30] <mattym> unknownusername, Its not account based, its network based, so no account logins from anyone on the network
#844 [23:30] <Andrio> Saadi
#845 [23:30] <unknownusername> i just want my minecraft back i gotta wait wait wait lol thx for the help i just want to not mess up .. so wait a hour reset then try log in
#846 [23:31] <TheGhostStorm> I have it, but can't edit it
#847 [23:31] <mattym> TheGhostStorm, Then you haven't followed the instructions as they were written.
#848 [23:32] <TheGhostStorm> <mattym>
#849 [23:32] <TheGhostStorm> I have...
#850 [23:33] <mattym> TheGhostStorm, If you cant edit it, then you have not.
#851 [23:33] * faculagre04 [webchat@181.25.72.127] has joined #minecrafthelp
#852 [23:33] <TheGhostStorm> If you want, you can go ahead and paste the instructions all together again
#853 [23:33] <mattym> TheGhostStorm, No, you can go back and read it.
#854 [23:34] <TheGhostStorm> I Did
#855 [23:34] <mattym> TheGhostStorm, Explain exactly what you did.
#856 [23:37] * DerpHaven [webchat@66.128.246.193] has quit. (Quit: Web client closed)
#857 [23:37] * DerpHaven [webchat@66.128.246.193] has quit. (Quit: Web client closed)
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#859 [23:43] <TheGhostStorm> I deleted every whole prompt with Mojang in it. It is a blank note now
#860 [23:43] <mattym> TheGhostStorm, Save it and close it
#861 [23:43] <TheGhostStorm> did that
#862 [23:43] <mattym> TheGhostStorm, Try the game again
#863 [23:44] <TheGhostStorm> now what?
#864 [23:44] <TheGhostStorm> k
#865 [23:44] <TheGhostStorm> THANKS A MILLION
#866 [23:45] <TheGhostStorm> Srry that I was slightly rude
#867 [23:45] * sorawa1358 [webchat@36-237-158-81.dynamic-ip.hinet.net] has joined #minecrafthelp
#868 [23:45] <sorawa1358> Well I have some problem about minecraft while i use correct password
#869 [23:46] <mattym> sorawa1358, Explain exactly what the problem is you are having.
#870 [23:46] <sorawa1358> well when i use correct password to log in but it still fail
#871 [23:47] <mattym> sorawa1358, What does it say when you try?
#872 [23:48] <sorawa1358> i can not log in in spite of I use correct password and email
#873 [23:50] * TheGhostStorm [webchat@c-24-16-184-135.hsd1.wa.comcast.net] has quit. (Ping timeout: 180 seconds)