#1 [00:27] * Brock [webchat@125-239-128-41.jetstream.xtra.co.nz] has joined #minecrafthelp
#2 [00:27] <Brock> I forgot my password i am now trying to reset it but it will not send the email
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#11 [06:03] <booper> Hello! I'm trying to open Minecraft but when I press play, it says Error :(, any idea how to fix this?
#12 [06:15] * GV [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#13 [06:15] * GV is now known as GreyVulpine
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#17 [06:25] * hhhhhhh [webchat@175.144.66.143] has joined #minecrafthelp
#18 [06:25] <hhhhhhh> FuCK
#19 [06:25] * Absol kicked hhhhhhh from #minecrafthelp (Reason: hhhhhh :Keep it civilized, you are just a human being)
#20 [06:39] * johanas [webchat@46.185.223.25] has joined #minecrafthelp
#21 [06:40] <johanas> hello, can some one help me i wanna see my billing info on minecraft is that possible? if it is please tell me how
#22 [06:54] <GreyVulpine> Your.. billing info?
#23 [06:56] <Andrio> johanas, are you talking about Minecraft Realms?
#24 [07:00] <johanas> nope
#25 [07:00] <johanas> i mean that the credit card info that ive inserted into mojang to buy minecraft
#26 [07:00] <johanas> can i see it?
#27 [07:01] <Andrio> johanas, no; there's no need to keep that info.
#28 [07:02] <Andrio> not as far as I'm aware, anyway
#29 [07:03] <johanas> so the billing info is not saved?
#30 [07:08] <GreyVulpine> The credit card information is not saved.
#31 [07:09] <GreyVulpine> The transaction ID, identifying the process of completing a purchase is conveyed to you upon purchase, via an email. That is what is used to verify purchases should it need to be referenced in the future
#32 [07:09] <johanas> okay thanks
#33 [07:13] * hakk [webchat@85.19.64.126] has joined #minecrafthelp
#34 [07:13] <hakk> i cant login tto
#35 [07:13] <hakk> minecraft
#36 [07:13] <hakk> because my passwrod is wrong
#37 [07:13] <hakk> so when i try to reset it i never get an email from mojang with instructions
#38 [07:14] <hakk> so i cant change my password
#39 [07:14] <hakk> because i never get a e mail from mojang
#40 [07:15] <GreyVulpine> hakk - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#41 [07:15] <hakk> ok
#42 [07:15] <hakk> how long before they answer?
#43 [07:15] <hakk> my ticket
#44 [07:15] <hakk> already sent one
#45 [07:15] <hakk> yesterday
#46 [07:16] <urielsalis> hakk, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#47 [07:17] <hakk> theyr replieng to tickets from january 25
#48 [07:17] <urielsalis> hakk, holiday rush
#49 [07:18] <hakk> so 11 days before they answer?
#50 [07:18] <urielsalis> hakk, they only work in bussiness hours so might be a bit longer
#51 [07:18] <hakk> and theres no toher way to get help?
#52 [07:19] <urielsalis> hakk, with accounts, nope
#53 [07:19] <hakk> do you know why i never get a emai with instructions?
#54 [07:20] <urielsalis> hakk, thats something only they can see, might be that someone changed the email
#55 [07:20] <hakk> mhh maybe, ok so i just wait and see?
#56 [07:20] <urielsalis> hakk, wait for them to answer the ticket, make sure you provided all the info they ask for and answer their questions
#57 [07:20] <hakk> because it was that email i registered with
#58 [07:21] <hakk> so i get an email from them when they answer the ticket?
#59 [07:21] <GreyVulpine> Yes
#60 [07:22] <hakk> okhanks bye
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#67 [09:31] * Risk [webchat@109.246.12.226] has joined #minecrafthelp
#68 [09:33] <Risk> yoyo, so i've got a bit of a weird one here - in may 2017 my account was migrated from a mojang to a microsoft, only thing was it wasn't actually me who migrated the account. I fixed this in August 2017 and now on the 29th the same guy i'm guessing who had been using my account previously is trying to retrieve the account again, I've changed all my passwords and security questions but i think i might have to change my email addresses as well
#69 [09:34] <urielsalis> Risk, change your email passwords too, and run a scan with malwarebytes in your PC(and make sure you dont put your password in any of those free cape sites or similar)
#70 [09:34] <urielsalis> ??> Risk av/malwarebytes
#71 [09:34] <Absol> Risk: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#72 [09:34] <Absol> Risk: Download it here: http://www.malwarebytes.org/
#73 [09:34] <urielsalis> Risk, if you still have access to the account, good, else, you will have to contact Mojang
#74 [09:35] <Risk> Yeah i still have access, i feel like i actually managed to find out who the guy who changed my name, but trying to attempt to speak to them is the worst idea i could think of I think, I'm currently not anywhere near my original computer so viruses or anything like that I don't think can be a factor
#75 [09:36] <urielsalis> Risk, usually its done to multiple accounts at the same time, dont think its anything personal
#76 [09:36] <Risk> Yeah that's fair enough
#77 [09:37] <Risk> I'll change those email passwords and scan this new machine too just to be sure, and see how it goes from there
#78 [09:38] <urielsalis> Risk, to be safe, I would use something like Lastpass and use random generated passwords stored there
#79 [09:38] <urielsalis> Risk, and change all your passwords, email last
#80 [09:38] <urielsalis> (and after the scan, just in case there is a keylogger or something and it grabs the new one)
#81 [09:39] <Risk> Alright great, time to get to work, thanks for the advice
#82 [09:52] * GUS [webchat@fw.vis.ac.at] has joined #minecrafthelp
#83 [09:53] <GUS> Could you help me with a bug?
#84 [09:54] <GUS> When I try to open minecraft it gives me an error so then I can't open it
#85 [09:55] <GUS> SKRAPPPAPAPAPA
#86 [09:56] <GUS> That was my friend
#87 [09:58] <GUS> HELP ME!!!!!
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#91 [10:20] * mscurlock [webchat@99-57-192-159.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#92 [10:21] <mscurlock> I can't log into my account and I am unsure if it is because I was hacked or i didn't migrate in time but I need help.
#93 [10:32] <mscurlock> I need help.
#94 [10:35] <payonel> mscurlock: what is your profile name?
#95 [11:04] * Plompi [webchat@cpc118488-heck8-2-0-cust407.4-1.cable.virginm.net] has joined #minecrafthelp
#96 [11:05] <Plompi> hi there anyone here?
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#101 [11:36] * YouKnowDylan [webchat@5469B9CD.cm-12-2c.dynamic.ziggo.nl] has joined #minecrafthelp
#102 [11:37] <YouKnowDylan> I'm getting stuck at loading terrain if I want to join a MC server.
#103 [11:50] * igeorge16 [webchat@ppp046177043059.access.hol.gr] has joined #minecrafthelp
#104 [11:51] <YouKnowDylan> Hey
#105 [11:51] <YouKnowDylan> You know anything about errors?
#106 [11:51] <igeorge16> hi since my computer broke im using my laptop, so when i tried to log on to minecraft from the laptop (when i press play) it keeps fsiling saying:
#107 [11:51] <igeorge16> Error details: The system cannot find the file specified Filename on disk: javaw.exe Path: C:\Users\mdrakoul\Local Settings\Microsoft\Windows\Temporary Internet Files\Content.IE5\IRZB1833\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: file
#108 [11:54] * Z1V3R4N_YT [webchat@84.122.197.9.dyn.user.ono.com] has joined #minecrafthelp
#109 [11:55] <Z1V3R4N_YT> I have tried to change mi nickname,but I typed bad the password,now it show me a message saying that"too many failed attemp",what should i do?
#110 [12:00] <Z1V3R4N_YT> ?'
#111 [12:00] <GreyVulpine> Wait, try again later
#112 [12:00] <Z1V3R4N_YT> How much?
#113 [12:00] <Z1V3R4N_YT> 10-30 minutes?
#114 [12:00] <GreyVulpine> An hour or two should suffice
#115 [12:00] * Lukienatorpower [webchat@D9793494.cm-3-2a.dynamic.ziggo.nl] has joined #minecrafthelp
#116 [12:01] <Z1V3R4N_YT> and if not,what should i do?
#117 [12:01] <GreyVulpine> Then come back here and ask again
#118 [12:01] <Z1V3R4N_YT> ok,thank you :D
#119 [12:01] <igeorge16> anyone able to help sorry im repeating my problem but here is what i get when i press play: Error details: The system cannot find the file specified Filename on disk: javaw.exe Path: C:\Users\mdrakoul\Local Settings\Microsoft\Windows\Temporary Internet Files\Content.IE5\IRZB1833\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: file
#120 [12:01] <Lukienatorpower> My minecraft says Kan de download niet opslaan. 1.12.json
#121 [12:01] <Lukienatorpower> Kan de download niet opslaan. 1.12.json
#122 [12:02] <Lukienatorpower> That says my Minecraft
#123 [12:02] <Lukienatorpower> My minecraft Says Kan de download niet opslaan. 1.12.json
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#127 [12:56] * Vito_ [webchat@host-89-243-183-84.as13285.net] has joined #minecrafthelp
#128 [12:56] <Vito_> #minecrafthelp
#129 [12:56] <Vito_> #minecrafthelp!
#130 [12:56] <Vito_> #minecrafthelp Hello?
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#134 [13:09] * Keelan [webchat@modemcable006.147-176-173.mc.videotron.ca] has joined #minecrafthelp
#135 [13:10] <Keelan> so im trying to install minecraft forge, that on its on works, but when i try to launch the game after suscesfully installing forge i get this error
#136 [13:10] <Keelan> Name: client-1.7.xml URL: https://launchermeta.mojang.com/mc/log_configs/client-1.7.xml/6605d632a2399010c0085d3e4da58974d62ccdfe/client-1.7.xml Error details: Attempting to move successful download to C:/Users\Keelan\AppData\Roaming\.minecraft\assets\log_configs\client-1.7.xml The process cannot access the file because it is being used by another process Filename on disk: 8030-4513-b490-80bd Path: C:\Users\Keelan\AppData\Loc
#137 [13:10] <Keelan> how do i fix this?
#138 [13:11] <mattym> ??> Keelan mods
#139 [13:11] <Absol> Keelan: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#140 [13:11] <Keelan> its just forge how can none of you know how to do that?
#141 [13:11] <Keelan> im not asking for some random mod, everyone uses forge
#142 [13:11] <Lord_Ralex> It's a mod, which Mojang didn't make.
#143 [13:11] <Lord_Ralex> And not everyone uses it.
#144 [13:12] <Keelan> so basicly i can go fuck myself, niec
#145 [13:12] <Absol> Keelan: Please keep it civil
#146 [13:12] <Keelan> great help
#147 [13:12] * Lord_Ralex kicked Keelan from #minecrafthelp (Reason: eelan :Sure.)
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#152 [13:47] * ALEXITO [webchat@8.pool85-61-107.dynamic.orange.es] has joined #minecrafthelp
#153 [13:47] <ALEXITO> Hi
#154 [13:47] <ALEXITO> I have an opengl problem and nothing works
#155 [13:48] * ALEXITO [webchat@8.pool85-61-107.dynamic.orange.es] has quit. (Client Quit)
#156 [13:49] * ALEXITO [webchat@8.pool85-61-107.dynamic.orange.es] has joined #minecrafthelp
#157 [13:49] <ALEXITO> Hi?
#158 [13:50] <ALEXITO> Hi?
#159 [13:50] <ALEXITO> Hi?
#160 [13:50] <ALEXITO> It's me¿?
#161 [13:52] * ALEXITO_ [webchat@8.pool85-61-107.dynamic.orange.es] has joined #minecrafthelp
#162 [13:52] <ALEXITO_> Hi¿?
#163 [13:52] <ALEXITO_> Pffff
#164 [13:52] * ALEXITO [webchat@8.pool85-61-107.dynamic.orange.es] has quit. (Client Quit)
#165 [13:52] * erdm [webchat@88.253.195.127] has joined #minecrafthelp
#166 [13:53] <ALEXITO_> Hi
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#169 [14:06] <ALEXITO_> gh
#170 [14:06] <ALEXITO_> Hi?
#171 [14:06] <ALEXITO_> df´hdfhs
#172 [14:06] <ALEXITO_> dfh
#173 [14:06] <ALEXITO_> sdfh
#174 [14:06] * Absol kicked ALEXITO_ from #minecrafthelp (Reason: LEXITO_ :Stop spamming)
#175 [14:13] * Faisal [webchat@94.59.75.89] has joined #minecrafthelp
#176 [14:13] <Faisal> i have problem with my account
#177 [14:14] <Faisal> i know the username and password but i would like to know my email
#178 [14:16] * BAIZ [webchat@95.148.27.7] has joined #minecrafthelp
#179 [14:16] <BAIZ> hi
#180 [14:16] <BAIZ> i need some help
#181 [14:16] <Faisal> i can help if i know
#182 [14:17] <BAIZ> i am trying to get minecraft for my lil bro on my laptop and it keeps saying open gl 2.0 needed and things like that
#183 [14:17] <BAIZ> i have my Dxdiag report if u want it
#184 [14:17] <BAIZ> https://paste.ubuntu.com/26526404/
#185 [14:17] <mattym> BAIZ, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#186 [14:17] <mattym> Faisal, Did you never migrate the account?
#187 [14:18] <BAIZ> how do u do that
#188 [14:18] <BAIZ> also i know its possible to fix without going to windows 7 as i paid someone £5 to fix it
#189 [14:18] <mattym> BAIZ, It is not.
#190 [14:18] <Faisal> i dont remember
#191 [14:19] <BAIZ> thats weird because when someone done it for me it worked and i was still on windows 10
#192 [14:19] <mattym> BAIZ, You need your windows 7 product key, and then the required files and instructions are available on the Microsoft site.
#193 [14:19] <mattym> ??> Faisal account/send-email
#194 [14:19] * michaela [webchat@ool-4572371e.dyn.optonline.net] has joined #minecrafthelp
#195 [14:19] <Absol> Faisal: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#196 [14:19] <Absol> Faisal: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#197 [14:19] <BAIZ> ok dont worry then
#198 [14:20] <Faisal> ok ill try
#199 [14:20] <michaela> my java is not updated and the new java downloads won't work
#200 [14:20] <michaela> we tried to download the new java but minecraft still won't let us in
#201 [14:21] <mattym> michaela, What happens when you try to start the game.
#202 [14:21] <michaela> it says our java is not updated but it is
#203 [14:22] <mattym> michaela, What is the exact error you get?
#204 [14:22] <michaela> one minute let me check
#205 [14:22] * Faisal [webchat@94.59.75.89] has quit. (Quit: Web client closed)
#206 [14:22] <michaela> it says
#207 [14:22] <michaela> to open minecraft you need to download java
#208 [14:24] <mattym> michaela, Are you on a Mac?
#209 [14:24] * michaela [webchat@ool-4572371e.dyn.optonline.net] has quit. (Quit: Web client closed)
#210 [14:25] * michaela [webchat@ool-4572371e.dyn.optonline.net] has joined #minecrafthelp
#211 [14:25] <michaela> i downloaded java and it won't let me in minecraft
#212 [14:25] <mattym> michaela, Are you on a Mac?
#213 [14:25] <michaela> yes
#214 [14:26] <mattym> michaela, Are you able to get the Minecraft launcher open?
#215 [14:26] <michaela> no and i have an account
#216 [14:26] <michaela> when i click on the icon it says "to open minecraft you need to install the legacy java se 6 runtime
#217 [14:27] <mattym> michaela, That should be available through your Mac's update/installer
#218 [14:27] <michaela> i have already tried downloading it and it still doesn't work
#219 [14:28] <michaela> when i click "more options" it takes me to the apple website to download it there
#220 [14:28] <michaela> thats where i downloaded it
#221 [14:30] <mattym> michaela, Have you restarted the computer since you installed it?
#222 [14:30] <michaela> i installed about a year ago and this started happening yesterday
#223 [14:31] <mattym> michaela, Remove the minecraft app from the Applications folder on the computer. Then reinstall it with a new copy from minecraft.net/download
#224 [14:31] <michaela> ok
#225 [14:33] <michaela> how do i do that?
#226 [14:33] <michaela> where is the applications folder...
#227 [14:33] <mattym> michaela, Its in finder.
#228 [14:34] <michaela> wheres finder sorry i don't usually do this tsuff
#229 [14:34] <mattym> michaela, Its a program on Macs, it should just say Finder on the toolbar
#230 [14:34] <michaela> ok
#231 [14:34] <michaela> found it
#232 [14:36] <michaela> its downloading now
#233 [14:36] <michaela> its finished
#234 [14:36] <michaela> now what do you need me to do?
#235 [14:37] <mattym> michaela, Install the new download then try to start it again.
#236 [14:37] <michaela> ok
#237 [14:40] <michaela> ok it opened
#238 [14:41] <michaela> I'm going to log in
#239 [14:43] <michaela> sorry its taking so long my wifi sucks lol
#240 [14:43] * Hef [webchat@0545f54e.skybroadband.com] has joined #minecrafthelp
#241 [14:44] <Hef> I'm playing minecraft on iMac and I'm very confused on getting mods iv wanted them for ages and i can't get them help
#242 [14:44] <mattym> ??> Hef mods
#243 [14:44] <Absol> Hef: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#244 [14:44] <Hef> ok thanks
#245 [14:45] <Hef> do u know a website where i can find info
#246 [14:45] <mattym> Hef, There are many, so start with Google
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#248 [14:46] <michaela> i have a question
#249 [14:46] <michaela> since i have minecraft downloaded can i create a new account
#250 [14:46] <mattym> michaela, No
#251 [14:46] <michaela> ok
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#254 [14:55] <michaela> how do i verify my email for a new account?
#255 [14:56] <mattym> michaela, You check your email
#256 [14:56] <michaela> ok thanks!
#257 [14:57] <michaela> for the password do i use my email password or make a new one for the account
#258 [14:58] <mattym> michaela, Ideally make a new one
#259 [14:58] <michaela> ok thanks!
#260 [15:00] <michaela> if i downloaded minecraft do i need to purchase it for my account
#261 [15:00] <mattym> michaela, If you are using a new account, you need to pay for it again, otherwise use your old account
#262 [15:00] <michaela> ok
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#269 [15:37] <ryrynoryry> I am experiencing a crash on a survival Minecraft Bedrock (Xbox/Win10) world. The crash occurs whenever I get near a certain area. I have narrowed the issue down and it seems like it involves a set of sticky pistons and the world will crash whenever a player is within 64 blocks of said pistons. Where should I go to post this issue and/or upload the world if it helps?
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#276 [16:27] <bigtoe1020> I can not change my nickname.
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#282 [17:01] * Zoulou [webchat@231.70.59.108.express.oricom.ca] has joined #minecrafthelp
#283 [17:05] <Zoulou> I've got this error message : Pixel Format Not Accelerated. I update my video card drivers (Intel). I restarted my computer. And the error came again saying Pixel format not accelerated. Here is the link to my DxDiag report : https://paste.ubuntu.com/26527057/
#284 [17:15] <thgilfodrol> Zoulou: sorry for the late response- unfortunately, your graphics processor is no longer supported on Windows 10 and also no longer meets the minimum requirements for the game
#285 [17:15] * TapL [webchat@36.77.154.148] has joined #minecrafthelp
#286 [17:15] <thgilfodrol> Zoulou: if you bought the game within 15 days, you should be eligible for a refund due to outdated hardware
#287 [17:16] <thgilfodrol> Zoulou: if you just bought the computer, I'd recommend you seek a return and refund (as it is almost 10 years old by now)
#288 [17:16] <TapL> dear team mojang im just scared was im playing minecraft today idk i just the team hacker "entity 303" can you guys help me?
#289 [17:16] <thgilfodrol> Zoulou: otherwise, you may be able to launch the game on Windows 7, though performance will be low
#290 [17:16] <thgilfodrol> TapL: can you provide more information about the issue?
#291 [17:18] <TapL> when I played minecraft single player survival somehow suddenly entity 303 was on top of my building and when I tried to fight it somehow my game suddenly crashed
#292 [17:19] <thgilfodrol> TapL: are you playing with any mods?
#293 [17:19] <TapL> omg im so scared
#294 [17:19] <TapL> no
#295 [17:19] <thgilfodrol> ??> TapL launcher/crash-log
#296 [17:19] <Absol> TapL: We need to see your crash log, which is created after a crash.
#297 [17:19] <Absol> TapL: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#298 [17:21] <TapL> ok its normally
#299 [17:21] <TapL> normal again
#300 [17:21] <TapL> thanks
#301 [17:21] <TapL> omg im so scared
#302 [17:21] <TapL> the entity 303 its real
#303 [17:22] <thgilfodrol> TapL: it's no problem... but what you're describing sounds like a game corruption related crash
#304 [17:22] <thgilfodrol> TapL: there's no chance of being victim to a hijacking when on singleplayer
#305 [17:23] <TapL> on realm?
#306 [17:23] <TapL> can u guys ecplains?
#307 [17:23] <thgilfodrol> TapL: if it was on realms, it might've been someone who changed their name, or a game corruption issue as stated before
#308 [17:25] * saga [webchat@179.4.120.161] has joined #minecrafthelp
#309 [17:25] <TapL> can someone change his name minecraft entity 303 with red name tags?
#310 [17:25] <saga> hola
#311 [17:26] * saga is now known as Guest32643
#312 [17:26] * Guest32643 [webchat@179.4.120.161] has quit. (Client Quit)
#313 [17:26] <thgilfodrol> TapL: he could have been on a team with a red name, yes
#314 [17:27] <TapL> my realm friends actually just 3
#315 [17:28] <TapL> but, i dont see the activity players on 28 month
#316 [17:28] <thgilfodrol> TapL: best bet may be to ask your friends and see if they know
#317 [17:28] <TapL> ok
#318 [17:30] <TapL> i wanna ask to you
#319 [17:30] <TapL> the entity 303 its real?
#320 [17:30] <Lord_Ralex> No.
#321 [17:30] <Lord_Ralex> He does not exist, nor has ever existed.
#322 [17:30] <TapL> really?
#323 [17:30] <Lord_Ralex> Really.
#324 [17:31] <TapL> and im just saw him on my game
#325 [17:31] <Lord_Ralex> He does not exist.
#326 [17:31] <TapL> on my realm
#327 [17:31] <Lord_Ralex> Are you done
#328 [17:31] <TapL> and my game has crashed
#329 [17:31] * Lord_Ralex kicked TapL from #minecrafthelp (Reason: apL :He does not exist. You are either trolling or have a friend trolling)
#330 [17:32] * TapL [webchat@36.77.154.148] has joined #minecrafthelp
#331 [17:32] <TapL> you guys think im just trolling?
#332 [17:32] <Lord_Ralex> He does not exist. End of discussion.
#333 [17:32] <TapL> ok fine if you guys didnt trust to me
#334 [17:32] * Lord_Ralex kicked TapL from #minecrafthelp (Reason: apL :Nor do you listen, so I will go with the former.)
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#338 [17:37] * NinjaBeard12345 [webchat@72.0.171.63] has joined #minecrafthelp
#339 [17:37] <NinjaBeard12345> i have waited an hour reset my password then waited an hour and typed it in and didn't work please someone help me.
#340 [17:38] <thgilfodrol> NinjaBeard12345: what's the full, exact error?
#341 [17:38] <NinjaBeard12345> Login failed. Invalid username or password
#342 [17:39] <NinjaBeard12345> thats what it sais
#343 [17:39] <NinjaBeard12345> says
#344 [17:40] <thgilfodrol> NinjaBeard12345: what is your username?
#345 [17:40] <NinjaBeard12345> NinjaBeard12345 and CrazyMonkey
#346 [17:41] <NinjaBeard12345> ive had this problem for about a week and no one can help me
#347 [17:41] <thgilfodrol> ??> NinjaBeard12345 tools/hjt
#348 [17:41] <Absol> NinjaBeard12345: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#349 [17:41] <Absol> NinjaBeard12345: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#350 [17:43] <NinjaBeard12345> the system said it denied it
#351 [17:43] <thgilfodrol> NinjaBeard12345: that's fine, click continue and proceed
#352 [17:43] <NinjaBeard12345> ok
#353 [17:44] <NinjaBeard12345> ok i did it
#354 [17:44] <thgilfodrol> NinjaBeard12345: can you link it here?
#355 [17:44] <NinjaBeard12345> https://paste.ubuntu.com/26527218/
#356 [17:45] <thgilfodrol> ??> NinjaBeard12345 info/mcleaks
#357 [17:45] <Absol> NinjaBeard12345: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#358 [17:45] <Absol> NinjaBeard12345: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#359 [17:45] <thgilfodrol> ??> NinjaBeard12345 win/hosts/edit
#360 [17:45] <Absol> NinjaBeard12345: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#361 [17:45] <Absol> NinjaBeard12345: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#362 [17:46] <NinjaBeard12345> ok thanks sorry for the trouble
#363 [17:46] <thgilfodrol> NinjaBeard12345: np, please do not use mcleaks in the future
#364 [17:46] <NinjaBeard12345> yeah i thought when i deleted it from the settings it deleted the hole thing i guess not
#365 [17:49] <NinjaBeard12345> after that what do i do?
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#367 [17:49] <thgilfodrol> NinjaBeard12345: try the game again (or logging in)
#368 [17:49] * webrosc [~webrosc@cpc138564-newt42-2-0-cust218.19-3.cable.virginm.net] has joined #minecrafthelp
#369 [17:50] <NinjaBeard12345> do i exit out of the notepad
#370 [17:53] <thgilfodrol> NinjaBeard12345: yes
#371 [17:55] <NinjaBeard12345> still dosen\t work?
#372 [17:55] <thgilfodrol> NinjaBeard12345: did you delete the lines?
#373 [17:55] <NinjaBeard12345> yep
#374 [17:56] <thgilfodrol> NinjaBeard12345: can you send another hjt report?
#375 [17:59] <NinjaBeard12345> https://paste.ubuntu.com/26527261/
#376 [17:59] <NinjaBeard12345> there
#377 [18:00] <thgilfodrol> NinjaBeard12345: best bet is to wait another couple hours and try changing your password again
#378 [18:00] <thgilfodrol> NinjaBeard12345: the mcleaks changes do seem to have been removed however
#379 [18:00] <NinjaBeard12345> yeah
#380 [18:00] <NinjaBeard12345> i was trying to get alts and my friend said it worked for him
#381 [18:01] <NinjaBeard12345> welp thank you good bye
#382 [18:01] <thgilfodrol> NinjaBeard12345: no problem, good luck
#383 [18:01] <NinjaBeard12345> thanks
#384 [18:10] * noynoy [webchat@190.117.60.198] has joined #minecrafthelp
#385 [18:11] <noynoy> I have a crash report and i don´t know why
#386 [18:11] <noynoy> Please read the rules before entering the chat. All messages intended for you will begin with your nickname. Senior helpers' name begin with + or @. Always listen to their instructions. This is a public chatroom - DO NOT DISCLOSE YOUR ACCOUNT INFORMATION! Nobody's answering? We are volunteer-run and our helpers have real-life responsbilities as well. Please be patient while waiting, or check back in a few hours.
#387 [18:11] <noynoy> i am star again
#388 [18:12] <noynoy> I have a crash report and i don´t know why
#389 [18:12] <noynoy> https://paste.ubuntu.com/26527260/
#390 [18:12] <noynoy> this is the crash report
#391 [18:13] <noynoy> @Andrio help me
#392 [18:14] <noynoy> https://paste.ubuntu.com/26527260/
#393 [18:14] <noynoy> I have a crash report and i don´t know why
#394 [18:15] * KilljoyDevotee [webchat@97-122-234-207.hlrn.qwest.net] has joined #minecrafthelp
#395 [18:16] <KilljoyDevotee> My minecraft keeps crashing for no reason and I cant find anything to help. I have tried updating launcher and such. It was working perfectly fine a couple days ago
#396 [18:24] * SwaggyDanish [webchat@c-76-100-216-199.hsd1.md.comcast.net] has joined #minecrafthelp
#397 [18:26] <SwaggyDanish> hello, whenever i start my game it immediately freezes and i restart it. Usually it'll crash again. I've reinstalled Java and re downloaded minecraft multiple times. I do have mods from tekkit and FTB but they are on a different launcher so it should not conflict with the game. I also used to have forge and opti-fine in the files but i have deleted them
#398 [18:27] <SwaggyDanish> anyone?
#399 [18:28] * DrRobust [webchat@sau-b24ff-or.servercontrol.com.au] has joined #minecrafthelp
#400 [18:29] <DrRobust> Hey guys, I'm unable to login to mojang website but am able to login to minecraft game have changed password several times works in game but never in browser. Any idea on how to fix this?
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#402 [18:31] <SwaggyDanish> hello, whenever i start my game it immediately freezes and i restart it. Usually it'll crash again. I've reinstalled Java and re downloaded minecraft multiple times. I do have mods from tekkit and FTB but they are on a different launcher so it should not conflict with the game. I also used to have forge and opti-fine in the files but i have deleted them
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#405 [18:43] <DrRobust> hello?
#406 [19:10] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Read error: Connection reset by peer)
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#410 [19:29] <Kyarolann> Hi, I am trying to log onto a realm (not my own, logging on someone elses) and I keep getting this error message: java.io.IOException: An existing connection was forcibly closed by the remote host. What does this mean? Other people are able to log on
#411 [19:35] * Woop [webchat@174-081-230-082.dhcp.chtrptr.net] has joined #minecrafthelp
#412 [19:36] <Woop> On my Windows 10 machine, using Minecraft Launcher, trying to start 1.12.2, I get the message, Failed to download file. is_is.lang.
#413 [19:36] <Woop> I made sure bytefence is not installed and turned off my antivirus temporarily.
#414 [19:37] <Woop> Does anyone know how to resolve this?
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#417 [20:01] * roman [webchat@c-24-19-216-65.hsd1.wa.comcast.net] has joined #minecrafthelp
#418 [20:02] <roman> hi
#419 [20:02] <thgilfodrol> hello roman
#420 [20:02] <roman> isanyone here
#421 [20:02] <roman> asuh dud
#422 [20:02] <roman> it says unable to fetch online status
#423 [20:02] <thgilfodrol> roman: where does it say that?
#424 [20:02] <roman> server status*
#425 [20:03] <roman> on the main screen
#426 [20:03] <roman> like right when u open it
#427 [20:03] <thgilfodrol> roman: which main screen?
#428 [20:03] <thgilfodrol> roman: can you send a screenshot?
#429 [20:03] <roman> i just took one
#430 [20:03] <roman> but how do i send it?
#431 [20:03] <thgilfodrol> roman: press the PrtSc button on your keyboard, go to http://imgur.com and press Ctrl + V, then share the link here
#432 [20:04] <roman> im on mac
#433 [20:04] <thgilfodrol> roman: copy commands are the same, use command
#434 [20:04] <roman> im sorry but im a little confused.;
#435 [20:04] <roman> im slow af
#436 [20:06] <roman> hello?
#437 [20:06] <thgilfodrol> roman: hmm, it seems mac requires you to press 4 buttons for print screen
#438 [20:07] <roman> are u real?
#439 [20:07] <roman> or is this a bot
#440 [20:07] <thgilfodrol> roman: can you press Command + Control + Shift + 3 , then go to http://imgur.com and press Command + V, then share the link here
#441 [20:08] <roman> didnt do anything
#442 [20:08] <thgilfodrol> roman: which part didn't do anything?
#443 [20:09] <roman> the first part
#444 [20:09] <roman> the command
#445 [20:09] <roman> control
#446 [20:09] <thgilfodrol> roman: the first part shouldn't do anything visible, it should copy the screen to your clipboard
#447 [20:09] <thgilfodrol> roman: you need to paste it at the site linked
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#451 [20:11] <roman> ok so i did that
#452 [20:11] <roman> then went to the link
#453 [20:11] <roman> and did command v and nothing
#454 [20:11] <thgilfodrol> roman: are you pressing all 4 keys for the first part?
#455 [20:12] <roman> yep
#456 [20:12] <thgilfodrol> roman: how long has the launcher issue been an issue for?
#457 [20:13] <roman> since i got it
#458 [20:13] <roman> 2 days ago
#459 [20:14] <thgilfodrol> ??> roman mac/hosts
#460 [20:14] <Absol> roman: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#461 [20:14] <Absol> roman: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto http://paste.ubuntu.com, submit it, and give us the resulting URL.
#462 [20:15] <roman> huh
#463 [20:15] <Woop> Here is my error message, hoping someone will know how to fix this launcher issue: Name: is_is.lang URL: http://resources.download.minecraft.net/8e/8e6d3806d7ff988d45600748c477faee2eae15dd Error details: Request error -101: ERR_CONNECTION_RESET
#464 [20:15] <roman> holy shit
#465 [20:15] <Absol> roman: Please keep it civil
#466 [20:15] <thgilfodrol> ??> Woop tools/hjt
#467 [20:16] <Absol> Woop: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#468 [20:16] <roman> what the fuck did u send me lol
#469 [20:16] * Absol kicked roman from #minecrafthelp (Reason: oman :Keep it civilized, you are just a human being)
#470 [20:16] <Absol> Woop: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#471 [20:16] <Woop> Ok. Will do.
#472 [20:17] <Woop> https://paste.ubuntu.com/26527680/
#473 [20:19] <thgilfodrol> Woop: one moment
#474 [20:21] <thgilfodrol> Woop: can you try disabling/uninstalling Kaspersky, then trying the launcher again?
#475 [20:21] <Woop> Yes.
#476 [20:23] <thgilfodrol> Woop: let me know if it changes anything
#477 [20:24] <Woop> I tried pausing it, and killing the process, but the Launcher still fails for is_is.lang.
#478 [20:24] <thgilfodrol> Woop: what happens if you try visiting http://resources.download.minecraft.net/8e/8e6d3806d7ff988d45600748c477faee2eae15dd in a browser?
#479 [20:26] <Woop> I tried that earlier and it opened a blank web page. I tried just now and it downloaded a file named: 8e6d3806d7ff988d45600748c477faee2eae15dd.crdownload
#480 [20:26] * Kebo [webchat@23-121-204-207.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#481 [20:26] <thgilfodrol> Woop: that'd make sense, crdownload is a chrome temporary download file
#482 [20:27] * helpme123 [webchat@ool-44c599b7.dyn.optonline.net] has joined #minecrafthelp
#483 [20:27] <helpme123> helo
#484 [20:27] <thgilfodrol> Woop: I'd say it sounds like something is interfering with the launcher's file download process
#485 [20:27] <Woop> ok.
#486 [20:27] <helpme123> my game keeps saying Unable to save download. cs_cz.lang
#487 [20:28] <thgilfodrol> Woop: Kaspersky would be the most probable candidate- perhaps try uninstalling it and seeing if you run into the same issue
#488 [20:28] <Woop> Can I manually put this file somewhere?
#489 [20:28] <thgilfodrol> Woop: you can probably try, but it'd only be a temporary fix/workaround (and the launcher might reject it on next startup anyway)
#490 [20:28] <thgilfodrol> helpme123: what's the full, exact error?
#491 [20:29] <thgilfodrol> Woop: the steps to do that would be to go into your .minecraft folder, go to the assets folder, and move the file into the 8e folder
#492 [20:29] <thgilfodrol> Woop: err, assets -> objects then 8e
#493 [20:30] * Kebo [webchat@23-121-204-207.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#494 [20:30] <thgilfodrol> ??> helpme123 launcher/log-txt
#495 [20:30] <Absol> helpme123: We need to see your full launcher log, which is created in the game directory.
#496 [20:30] <Absol> helpme123: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#497 [20:31] <Woop> Thank you, I tried that. It still says it cannot download the file, but then at the bottom it says the file exists.
#498 [20:31] * Kebo [webchat@23-121-204-207.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#499 [20:31] <Woop> Strange
#500 [20:31] <Kebo> Yes my account got hacked help please. thanks
#501 [20:31] <thgilfodrol> Kebo: what is your username?
#502 [20:32] <thgilfodrol> Woop: if it still has the .crdownload extension, make sure to remove it
#503 [20:32] <thgilfodrol> Woop: it should be an extensionless file
#504 [20:32] <Kebo> I cant remember my username. but my email was changed and i didnt see it got changed bec i never look in my junk mail
#505 [20:32] <Woop> Yes, I removed the extension. The contents of the file seemed valid.
#506 [20:33] * helpme123 [webchat@ool-44c599b7.dyn.optonline.net] has quit. (Ping timeout: 180 seconds)
#507 [20:33] <thgilfodrol> ??> Kebo account/send-email
#508 [20:33] <Absol> Kebo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#509 [20:33] <Absol> Kebo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#510 [20:33] <thgilfodrol> Woop: yeah, I'd try completely uninstalling Kaspersky and any other firewall/adblocker software and test it again
#511 [20:33] <thgilfodrol> Woop: failing that, you could try an adwcleaner scan to rule out malware
#512 [20:34] <thgilfodrol> ??> Woop av/adwcleaner
#513 [20:34] <Absol> Woop: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#514 [20:34] <Absol> Woop: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#515 [20:34] <Woop> Bummer, ok
#516 [20:34] <Kebo> thank you ive sent one about 24 hours ago still nothing?
#517 [20:34] <thgilfodrol> Woop: alternatively, you can try the legacy launcher, which is known to be more resistant to download errors at startup
#518 [20:34] <thgilfodrol> ??> Woop dl/legacy/win/alternate
#519 [20:35] <thgilfodrol> ??> Woop dl/client/legacy/win
#520 [20:35] <Absol> Woop: Legacy Launcher (Windows): https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.exe
#521 [20:35] <Woop> Thanks, I'll give that a shot.
#522 [20:35] <thgilfodrol> Kebo: unfortunately not, it may take a week or so, in terms of business days, for them to respond
#523 [20:35] <Kebo> ok thank you
#524 [20:35] <thgilfodrol> Woop: keep in mind that while it may work for now, the legacy launcher is no longer supported and may stop working/experience bugs out of the blue
#525 [20:36] <thgilfodrol> Kebo: no problem, good luck
#526 [20:38] <Woop> Legacy launcher worked. One thing, you sent me the link to the file I was having trouble with and chrome tried to download it, I didn't realize it, but chrome said it failed to download it completely. Does that mean anything different, knowing that Chrome failed to download the file?
#527 [20:45] <thgilfodrol> Woop: probably, it'd mean that whatever program is interfering with the download is affecting more than just the game
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#529 [20:54] * BigInch [webchat@184-155-123-58.cpe.cableone.net] has joined #minecrafthelp
#530 [20:55] <BigInch> I just came back to play minecraft with some friends. Havnt played in multiple years. I want to get my account back, but when i cant find my info, and request the info to my emails, i havnt gotten anything
#531 [20:55] <BigInch> If you need proof that i own the account the first username is dfenter, and i first played shortly after 1.8.1 ended
#532 [20:56] <thgilfodrol> BigInch: I wouldn't assume you changed the username to iHuseyinHD?
#533 [20:57] <BigInch> no, I did not
#534 [20:57] <BigInch> another name would have been pineappleskin or pineappleskins
#535 [20:57] <thgilfodrol> ??> BigInch account/send-email
#536 [20:57] <Absol> BigInch: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#537 [20:57] <Absol> BigInch: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#538 [20:57] <BigInch> i dont remember which one, but that was the last time i played
#539 [20:57] <thgilfodrol> BigInch: the account was likely stolen then- you'd have to send an email for recovery assistance
#540 [20:58] <BigInch> okay, which link would that be?
#541 [20:58] <thgilfodrol> BigInch: it should be the first link, with "emails" in the url
#542 [20:58] <BigInch> okay cool
#543 [20:58] <thgilfodrol> BigInch: pineappleskin is still around, pineappleskins is the account that had its name changed to iHuseyinHD
#544 [20:59] <BigInch> is pineapleskin under the email dmfenter@aol or dmfenter@gmail.com by chance?
#545 [21:00] <thgilfodrol> BigInch: we wouldn't be able to tell from here; this is a volunteer run channel and we don't work for Mojang here
#546 [21:00] <thgilfodrol> BigInch: (since this is a public channel, try to avoid posting account details as well)
#547 [21:00] <BigInch> oh shoot.
#548 [21:01] <BigInch> well I think i found the right link, thanks for the help
#549 [21:01] <BigInch> ill see If i can take it from here, and worse case scenario, I just put minecraft in the past
#550 [21:01] <thgilfodrol> BigInch: make sure you include as much detail as possible
#551 [21:02] <thgilfodrol> BigInch: e.g. payment info if you remember it, payment date, country, original emails, etc
#552 [21:02] <BigInch> here or on the help link that you sent
#553 [21:02] <thgilfodrol> BigInch: in the help link, the email form
#554 [21:02] <BigInch> okay cool
#555 [21:02] <BigInch> thanks
#556 [21:03] <thgilfodrol> BigInch: sometimes people post their receipts here to try to recover their account and that means all the 120 other lurkers in the channel can see it
#557 [21:03] <thgilfodrol> BigInch: no problem, good luck!
#558 [21:10] * camwillmac [webchat@125-239-71-177.jetstream.xtra.co.nz] has joined #minecrafthelp
#559 [21:10] <camwillmac> hello
#560 [21:10] <camwillmac> my minecraft crashes when i luanch it
#561 [21:11] <camwillmac> anyone know how to fix it?
#562 [21:14] <thgilfodrol> ??> camwillmac launcher/crash-log
#563 [21:14] <Absol> camwillmac: We need to see your crash log, which is created after a crash.
#564 [21:14] <Absol> camwillmac: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#565 [21:15] <camwillmac> .minecraft/what
#566 [21:16] <camwillmac> in the.minecraftcraftfolder there is now launcher file
#567 [21:18] <thgilfodrol> camwillmac: is the game crashing, or is the launcher crashing?
#568 [21:18] <camwillmac> game
#569 [21:18] <camwillmac> no not now
#570 [21:19] <thgilfodrol> camwillmac: the instructions aren't asking for a launcher file, it's asking to go into the crash-reports folder
#571 [21:19] <camwillmac> the spelling error sorry
#572 [21:19] <camwillmac> there is no crash reports folder
#573 [21:19] <camwillmac> i can take screenshot
#574 [21:22] <camwillmac> https://imgur.com/a/X09PU
#575 [21:23] <thgilfodrol> camwillmac: can you post launcher_log.txt?
#576 [21:23] <camwillmac> yes
#577 [21:24] <camwillmac> https://paste.ubuntu.com/26527903/
#578 [21:25] <thgilfodrol> camwillmac: how long have you had this issue?
#579 [21:26] <camwillmac> i downloaded the game ages ago but i launched it fo the 3rd or fourth time today, but since I installed minecraft on this pc
#580 [21:27] <thgilfodrol> camwillmac: have you ever gotten it running properly on this pc?
#581 [21:27] <camwillmac> yes, but the was before I factory reseted it
#582 [21:27] <thgilfodrol> ??> camwillmac win/dxdiag
#583 [21:27] <Absol> camwillmac: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#584 [21:30] <camwillmac> https://paste.ubuntu.com/26527933/
#585 [21:31] <thgilfodrol> camwillmac: can you download and install the .exe at https://downloadcenter.intel.com/download/27412/?product=88193 , then restart the computer and try the game again?
#586 [21:32] <camwillmac> ok
#587 [21:32] <camwillmac> wait how will i get back to you tho
#588 [21:33] <camwillmac> i have nvidia graphics card btw
#589 [21:33] <camwillmac> too
#590 [21:34] <camwillmac> it's downloading at the moment
#591 [21:37] <camwillmac> I got an error
#592 [21:38] <camwillmac> took me to this website https://www.intel.com/content/www/us/en/support/articles/000005469/graphics-drivers.html
#593 [21:41] <camwillmac> ...
#594 [21:50] <camwillmac> are you still there?
#595 [21:52] <thgilfodrol> camwillmac: ah, can you try the legacy launcher?
#596 [21:52] <camwillmac> whats that?
#597 [21:53] <thgilfodrol> ??> camwillmac dl/client/legacy/win
#598 [21:53] <Absol> camwillmac: Legacy Launcher (Windows): https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.exe
#599 [21:54] <camwillmac> it said this application requires a java runtime enviroment 1.6.0
#600 [21:55] <camwillmac> ant took me to this website https://java.com/en/download/
#601 [21:55] <thgilfodrol> camwillmac: can you try installing the latest version of java from that site?
#602 [21:55] <camwillmac> ok
#603 [21:57] <camwillmac> ok, done
#604 [21:58] <camwillmac> now what?
#605 [21:58] <camwillmac> I'll run the normal game now to see if it works
#606 [22:00] <camwillmac> still broken
#607 [22:06] <camwillmac> legacy launcher launched just like normal one but once game menu was on screen and i clicked it, it stopped responding just like on the other launcher
#608 [22:16] <camwillmac> ok bye thwn
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#610 [22:38] * zach is now known as Guest73743
#611 [22:39] <Guest73743> I cannot remember my user name to an old minecraft premium account that I need to reset the password.
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#613 [23:18] * camwillmac [webchat@125-239-71-177.jetstream.xtra.co.nz] has joined #minecrafthelp
#614 [23:18] <camwillmac> hi
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