#1 [01:52] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#2 [01:54] * Leeroy_xx [webchat@wsip-184-191-59-78.no.no.cox.net] has joined #minecrafthelp
#3 [01:56] <Leeroy_xx> hello i am having trouble downloading the game
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#7 [02:31] * kipsu10fin [webchat@91-156-29-132.elisa-laajakaista.fi] has joined #minecrafthelp
#8 [02:31] <kipsu10fin> hey i m habving problems opening minecraft
#9 [02:31] <kipsu10fin> could you help me ?
#10 [02:32] <Andrio> What problems?
#11 [02:32] <kipsu10fin> when i m opening minecraft it gives me an error
#12 [02:32] <kipsu10fin> bg_bg.lang
#13 [02:32] <kipsu10fin> something related to that
#14 [02:33] <kipsu10fin> it wont open
#15 [02:33] <Andrio> kipsu10fin, do you have ByteFence installed?
#16 [02:34] <kipsu10fin> yes
#17 [02:34] * _123DMWM [123DMWM@omega.classicube.net] has quit. (Ping timeout: 186 seconds)
#18 [02:35] <Andrio> ??> kipsu10fin AV/ByteFence
#19 [02:35] <Absol> kipsu10fin: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#20 [02:35] <kipsu10fin> ok thanks its working now
#21 [02:36] <kipsu10fin> have a great day sir
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#24 [04:15] * Smoke_HosT [webchat@188.232.240.54] has joined #minecrafthelp
#25 [04:17] <Smoke_HosT> I can not ask if I can not log into my account.
#26 [04:28] * horaculus [webchat@aftr-88-153-6-142.unity-media.net] has joined #minecrafthelp
#27 [04:28] <horaculus> hey guys if i have lost acces to my mail, and my password got changed is there a way i can get helped?
#28 [04:31] <horaculus> hmm i guess not rip :P
#29 [04:31] <horaculus> ill just see if might have change my pw my own to something an remember it
#30 [04:34] <Andrio> ??> horaculus account/send-email
#31 [04:34] <Absol> horaculus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#32 [04:34] <Absol> horaculus: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#38 [05:00] * DaMonn [webchat@37-219-222-175.nat.bb.dnainternet.fi] has joined #minecrafthelp
#39 [05:01] <DaMonn> hi. can anyone tell me how long do i need to wait. i got this error while i was trying to migrate my old minecraft account and didnt remember my username and password. Error! Too many failed attempts. Please try again later."
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#44 [07:38] * Morfeu [webchat@45.4.6.126] has joined #minecrafthelp
#45 [07:38] <Morfeu> Hello
#46 [07:39] <Morfeu> I need help
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#55 [09:08] * hi [webchat@88.235.246.185] has joined #minecrafthelp
#56 [09:08] <hi> hi
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#58 [09:10] <ScoobyDoo> i cant play lan with my brother
#59 [09:10] <ScoobyDoo> i dont know how to solve the problem
#60 [09:11] <ScoobyDoo> i have been speaking with minecraft support but they have no solution
#61 [09:23] * M7md35adel [webchat@78.95.107.7] has joined #minecrafthelp
#62 [09:24] * Hussain1991 [webchat@2.89.179.141] has joined #minecrafthelp
#63 [09:25] <M7md35adel> problem
#64 [09:25] <Hussain1991> hi i have a problem
#65 [09:30] <M7md35adel> hi
#66 [09:30] <M7md35adel> hussain1991 has problem can anyone help him
#67 [09:34] * M7md35adel [webchat@78.95.107.7] has quit. (Ping timeout: 180 seconds)
#68 [09:48] <Hussain1991> please help me
#69 [09:49] <Hussain1991> I have a problem
#70 [09:50] * MineCRAFT [webchat@201.230.84.94] has joined #minecrafthelp
#71 [09:50] <MineCRAFT> hola soporte de maikra
#72 [09:50] * MineCRAFT is now known as Guest77207
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#74 [09:56] * JupiterPlaysMC [webchat@99-103-105-205.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#75 [09:57] <ScoobyDoo> can someone solve my problem whenever u find the time?
#76 [09:58] <Hussain1991> can anyone help me with my problem?????
#77 [10:02] * LaggerKing_ [webchat@77.106.179.238] has joined #minecrafthelp
#78 [10:03] <LaggerKing_> I cant login to my minecraft account
#79 [10:04] <JupiterPlaysMC> Same
#80 [10:05] <JupiterPlaysMC> Oh
#81 [10:05] <LaggerKing_> I am trying to login to my account, I am login in with the right password and g-mail but its says that the password is wrong
#82 [10:05] <JupiterPlaysMC> I found how to fix it
#83 [10:05] <LaggerKing_> How
#84 [10:05] <JupiterPlaysMC> Do you have a windows 10?
#85 [10:05] <LaggerKing_> Yes
#86 [10:05] <JupiterPlaysMC> Ok hit your windows button on your bottom left
#87 [10:05] <LaggerKing_> k
#88 [10:05] <JupiterPlaysMC> Then hit the gear
#89 [10:05] <urielsalis> LaggerKing_, have you tried resetting your password?
#90 [10:05] <LaggerKing_> yes
#91 [10:05] <JupiterPlaysMC> Now
#92 [10:05] <urielsalis> LaggerKing_, you receive the email?
#93 [10:05] <JupiterPlaysMC> Hit apps
#94 [10:06] <urielsalis> JupiterPlaysMC, keep messages in a single line
#95 [10:06] <JupiterPlaysMC> And scroll
#96 [10:06] <JupiterPlaysMC> sorry
#97 [10:06] <LaggerKing_> yes
#98 [10:06] <urielsalis> ??> LaggerKing_ login/throttle
#99 [10:06] <Absol> LaggerKing_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#100 [10:06] <Absol> LaggerKing_: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#101 [10:06] <JupiterPlaysMC> Now try to find the app called ByteFence
#102 [10:07] <urielsalis> JupiterPlaysMC, bytefence has nothing to do with this
#103 [10:07] <JupiterPlaysMC> It worked for me
#104 [10:07] <LaggerKing_> I did that several times
#105 [10:07] <urielsalis> JupiterPlaysMC, bytefence interfieres with the download process, not logging in processes
#106 [10:08] <LaggerKing_> I can change my password and login to mojang right away but not after a few minutes
#107 [10:09] <LaggerKing_> Why can I not login to my account
#108 [10:09] <urielsalis> LaggerKing_, that sounds like something else resetting your password
#109 [10:09] <LaggerKing_> ?
#110 [10:09] <urielsalis> ??> LaggerKing_ tools/hjt
#111 [10:09] <Absol> LaggerKing_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#112 [10:09] <Absol> LaggerKing_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#113 [10:11] <LaggerKing_> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 17:10:50, on 07.02.2018 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.15063.0608) Boot mode: Normal Running processes: C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe C:\Program Files (x86)\AVG\Framework\Common\avguix.exe C:\ProgramData\DriverAgentPlus\DriverAgentP
#114 [10:11] <urielsalis> LaggerKing_, in paste.ubuntu.com
#115 [10:11] <LaggerKing_> https://paste.ubuntu.com/26536445/
#116 [10:12] <urielsalis> ??> LaggerKing_ info/mcleaks
#117 [10:12] <Absol> LaggerKing_: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#118 [10:12] <Absol> LaggerKing_: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#119 [10:12] <urielsalis> ??> LaggerKing_ win/hosts/edit
#120 [10:12] <Absol> LaggerKing_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#121 [10:12] <Absol> LaggerKing_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#122 [10:14] <LaggerKing_> Done
#123 [10:15] <LaggerKing_> got this
#124 [10:15] <LaggerKing_> 94.23.155.247 authserver.mojang.com 94.23.155.247 sessionserver.mojang.com
#125 [10:15] <urielsalis> LaggerKing_, remove them
#126 [10:15] <LaggerKing_> 94.23.155.247 authserver.mojang.com 94.23.155.247 sessionserver.mojang.com
#127 [10:15] <LaggerKing_> k
#128 [10:15] <LaggerKing_> Now what?
#129 [10:15] <urielsalis> LaggerKing_, you removed both those lines from the hosts file?
#130 [10:16] <LaggerKing_> Did that¨
#131 [10:16] <urielsalis> LaggerKing_, Save and try Minecraft Again. Dont use Mcleaks ever again, as you can see, they were changing your password so they can steal your account and give it as one of their "alts"
#132 [10:17] <urielsalis> LaggerKing_, You are stealing accounts when you use their service
#133 [10:17] <LaggerKing_> k thx
#134 [10:17] * JupiterPlaysMC [webchat@99-103-105-205.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#135 [10:18] <JupiterPlaysMC> How to do I make my minecraft stop crashing every time I launch it/
#136 [10:18] <urielsalis> JupiterPlaysMC, you have a crash report?
#137 [10:19] <JupiterPlaysMC> Yes
#138 [10:19] <urielsalis> JupiterPlaysMC, paste it on paste.ubuntu.com and give us the link
#139 [10:19] <JupiterPlaysMC> I have been trying to fix this for a yeaer
#140 [10:19] <JupiterPlaysMC> Ok
#141 [10:20] <JupiterPlaysMC> The crash report was not there. I shut down my computer for a second I think it didnt come up right
#142 [10:21] <urielsalis> ??> JupiterPlaysMC launcher/crash-log
#143 [10:21] <Absol> JupiterPlaysMC: We need to see your crash log, which is created after a crash.
#144 [10:21] <Absol> JupiterPlaysMC: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#147 [10:33] <ScoobyDoo> anyone for my problem?
#148 [11:20] <ScoobyDoo> guys?
#149 [11:20] * joselito [webchat@190.117.240.124] has joined #minecrafthelp
#150 [11:29] * craig [webchat@afc-16200-int.claranet.co.uk] has joined #minecrafthelp
#151 [11:29] <craig> hello
#152 [11:30] <craig> guys i already have an account with mincraft on it but i cant rember my logins for my account ?
#153 [11:42] * Doug [webchat@50.90.77.120] has joined #minecrafthelp
#154 [11:43] <Doug> Hi, is anyone here to help me? If so, I cannot connect to minecraft. Everytime I login, it will not allow me to click anything. It also takes 10 minutes to join multiplayer servers.
#155 [11:44] * nojus2009 [webchat@c-155fe455.00827-0-646f63736973.cust.bredbandsbolaget.se] has joined #minecrafthelp
#156 [11:44] <Doug> Hi, is anyone here to help me? If so, I cannot connect to minecraft. Everytime I login, it will not allow me to click anything. It also takes 10 minutes to join multiplayer servers.
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#163 [12:28] * kushswift [webchat@dynamic-acs-24-144-189-30.zoominternet.net] has joined #minecrafthelp
#164 [12:29] <kushswift> So i wanted to get the windows play anywhere edtion for free but i got my pc the 30th of january and did not know about the promotion is there anything anyone can do for me
#165 [12:33] * nils [webchat@185.80.158.84] has joined #minecrafthelp
#166 [12:35] <nils> Hi my minecraft game crashed, Is there anything i can do?
#167 [12:38] * KEREM_UNSAL_ [webchat@178.233.42.183] has joined #minecrafthelp
#168 [12:39] <nils> I got this mesage from java virtual machine launcher: Error: could not create the java virtual machine.Error: A fatal exception has occurred. Program will exit.
#169 [12:40] * Doug [webchat@50.90.77.120] has joined #minecrafthelp
#170 [12:41] <Doug> Hey guys
#171 [12:42] <nils> Did enybody get my message????
#172 [12:42] <nils> Did enybody get my message????
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#175 [12:46] <KEREM_UNSAL_> I have question to you about herobrine...
#176 [12:46] <thgilfodrol> KEREM_UNSAL_: he doesn't exist
#177 [12:48] <KEREM_UNSAL_> we have 1.12.2 version so hava edition minecraft ... but so I can't see herobrine anything, where he live ? ( herobrine ) or how can I find to herobrine ? or How can I do herobrine , for example, 8 sticks , with crafting table and middle soul sands, then flint stone and fire with tothem , we see about videos... but we can't do it, can you help me ?
#178 [12:49] <thgilfodrol> KEREM_UNSAL_: herobrine doesn't exist, what you saw were parodies/jokes
#179 [12:49] <urielsalis> ??> KEREM_UNSAL_ info/herobrine
#180 [12:49] <Absol> KEREM_UNSAL_: Herobrine is a mythical figure of the Minecraft originating from a community-made "creepy-pasta" (creepy story), and is the subject of many non-factual community myths and legends.
#181 [12:49] <Absol> KEREM_UNSAL_: Some mods have introduced herobrine-like content into Minecraft (some as an undocumented easter egg or joke), but no unmodified version of Minecraft contains Herobrine or anything like it. This has been confirmed many times by analysis of game files.
#182 [12:52] <KEREM_UNSAL_> sometimes, I feel so herobrine in minecraft...,sometimes herobrine's music,scary, scream , I hear it's sounds.
#183 [12:52] <urielsalis> KEREM_UNSAL_, He doesnt exists, last warning
#184 [12:54] <KEREM_UNSAL_> what does last warning mean ? urielsalis...
#185 [12:57] <urielsalis> KEREM_UNSAL_, next mention of herobrine = kick
#186 [13:03] * Abby [webchat@204.235.172.3] has joined #minecrafthelp
#187 [13:05] <Abby> Hello! So whenever I launch the game, I get to the main menu screen and can't interact with anything. The button's won't even highlight. I just redownloaded the launcher so I don't have any mods or anything in game
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#191 [13:11] <zaDami> HELP HELP
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#199 [14:22] * mojojojo444 [webchat@47-221-142-11.gtwncmta03.res.dyn.suddenlink.net] has joined #minecrafthelp
#200 [14:22] <mojojojo444> there is an issue migrating my premium minecraft account can anyone help me
#201 [14:22] * AniKiller30 [webchat@178.237.210.19] has quit. (Ping timeout: 180 seconds)
#202 [14:22] <mattym> mojojojo444, What is the problem?
#203 [14:23] <mojojojo444> i try to migrate my account but when i get to the page asking for email, minecraft account username, and password it says the innformation is incorrecr5
#204 [14:23] <mojojojo444> i try to migrate my account but when i get to the page asking for email, minecraft account username, and password it says the innformation is incorrect
#205 [14:23] <mattym> ??> mojojojo444 account/send-email
#206 [14:23] <Absol> mojojojo444: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#207 [14:23] <Absol> mojojojo444: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#214 [14:49] * MLGCALEB67 [webchat@74-209-58-84.pool.grmtma.frpt.net] has joined #minecrafthelp
#215 [14:49] <MLGCALEB67> I have this error code: The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#216 [14:50] <mattym> MLGCALEB67, Do you have the link to your dxdiag report? If so please post the link in this chat.
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#218 [14:50] * will [webchat@97e0cc90.skybroadband.com] has quit. (Client Quit)
#219 [14:51] <MLGCALEB67> It won't allow me to download the report.
#220 [14:51] * jjs999jjs [~jjs999jjs@2a02:c7d:662b:300:7965:6983:c968:6b14] has joined #minecrafthelp
#221 [14:51] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#222 [14:51] <mattym> ??> MLGCALEB67 win/dxdiag
#223 [14:51] <Absol> MLGCALEB67: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#231 [15:22] * Ratno [webchat@85.sub-174-206-9.myvzw.com] has joined #minecrafthelp
#232 [15:23] <Ratno> Hello
#233 [15:23] <Ratno> I’ve been having some troubles
#234 [15:23] <Ratno> Anybody there, here?
#235 [15:24] * Ratno [webchat@85.sub-174-206-9.myvzw.com] has quit. (Client Quit)
#236 [15:27] * Doug [webchat@50.90.77.120] has joined #minecrafthelp
#237 [15:27] <Doug> Help - Whenever I login to Minecraft, I am not able to click anything.
#238 [15:28] <mattym> ??> Doug av/adwcleaner
#239 [15:28] <Absol> Doug: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#240 [15:28] <Absol> Doug: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#241 [15:28] <Doug> Alright thanks mattym and absol
#242 [15:31] <Doug> Oh yeah, and it takes 10 minutes to join multiplayer servers
#243 [15:31] <mattym> Doug, Check again after completing the instructions, its possible they are from the same issue
#244 [15:31] <Doug> Done
#245 [15:31] * ToxicSandwich2K [webchat@188.146.194.157.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#246 [15:32] <Doug> Nothing found
#247 [15:32] <mattym> ??> Doug tools/hjt
#248 [15:32] <Absol> Doug: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#249 [15:32] <Absol> Doug: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#250 [15:33] <ToxicSandwich2K> Hey, i got some problem. When i am clicking PLAY in launcher (premium) the game is starting and then on mojang logo its crashing. I tried couple of versions (non moded), MC is working fine in non premium ;/.
#251 [15:34] <Doug> https://paste.ubuntu.com/26537861/
#252 [15:34] <Doug> Mattym theres the link
#253 [15:34] <mattym> Doug, Are you sure ADWCleaner found nothing?
#254 [15:34] <Doug> Yes
#255 [15:34] <mattym> ??> ToxicSandwich2K launcher/log-txt
#256 [15:34] <Absol> ToxicSandwich2K: We need to see your full launcher log, which is created in the game directory.
#257 [15:34] <Absol> ToxicSandwich2K: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#258 [15:34] <mattym> ??> Doug win/reinst
#259 [15:34] <Absol> Doug: You may need to reinstall the locally installed files that Minecraft puts into place.
#260 [15:35] <Absol> Doug: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#261 [15:35] <ToxicSandwich2K> mattym, wait a second :)
#262 [15:36] <RealTheGamerYT> an error prevented processing. try again
#263 [15:37] <RealTheGamerYT> what is it?
#264 [15:37] <mattym> ??> RealTheGamerYT tools/hjt
#265 [15:37] <Absol> RealTheGamerYT: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#266 [15:37] <Absol> RealTheGamerYT: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#267 [15:38] <Doug> Mattym how many files on average r in those folders?
#268 [15:38] <ToxicSandwich2K> launcher_log yeah?
#269 [15:39] <mattym> Doug, Depends.
#270 [15:39] <Doug> im almost at 30k
#271 [15:39] <mattym> ToxicSandwich2K, Yes
#272 [15:39] * Pandaclaw2222 [webchat@cpe-74-140-195-38.cinci.res.rr.com] has joined #minecrafthelp
#273 [15:39] <ToxicSandwich2K> sure, i am uploading it
#274 [15:39] <Doug> 40 now
#275 [15:39] <Doug> 44k 963?!
#276 [15:40] <ToxicSandwich2K> https://paste.ubuntu.com/26537894/
#277 [15:40] <RealTheGamerYT> https://paste.ubuntu.com/26537895/
#278 [15:40] <Pandaclaw2222> Hey, my launcher doesn't work.
#279 [15:41] <mattym> ??> ToxicSandwich2K win/reinst
#280 [15:41] <Absol> ToxicSandwich2K: You may need to reinstall the locally installed files that Minecraft puts into place.
#281 [15:41] <Absol> ToxicSandwich2K: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#282 [15:41] <mattym> Pandaclaw2222, Explain exactly whats happening.
#283 [15:41] <ToxicSandwich2K> Absol i did it wice
#284 [15:41] <RealTheGamerYT> hello?
#285 [15:41] <ToxicSandwich2K> twice
#286 [15:41] <mattym> ToxicSandwich2K, Make sure you do it exactly as described, you have files in the folders that shouldn't be there.
#287 [15:41] <Pandaclaw2222> it keeps saying Error :(
#288 [15:41] <mattym> ??> RealTheGamerYT info/mcleaks
#289 [15:41] <Absol> RealTheGamerYT: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#290 [15:41] <Absol> RealTheGamerYT: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#291 [15:41] <mattym> Pandaclaw2222, What is the full message?
#292 [15:42] <ToxicSandwich2K> mattym, i dont have any important save file, if i delete entire .minecraft it will works? Cuz like i said i did it twice and dont helped
#293 [15:42] <mattym> ToxicSandwich2K, If you don't care about any saves, then yes you can delete .minecraft all together
#294 [15:42] <ToxicSandwich2K> Ok i try and then back :0
#295 [15:46] <Doug> Mattym
#296 [15:46] <Doug> it still isn't working
#297 [15:46] <Doug> I can click stuff for 10 seconds then it stops working
#298 [15:47] <mattym> Doug, Do the following instructions from Absol once its stopped letting you click
#299 [15:47] <mattym> ??> Doug launcher/log-txt
#300 [15:47] <Absol> Doug: We need to see your full launcher log, which is created in the game directory.
#301 [15:47] <Absol> Doug: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#302 [15:47] <Doug> ok
#303 [15:48] <Doug> Wait instance im using?
#304 [15:48] <Doug> whats that?
#305 [15:48] <mattym> Doug, The launcher profile you use
#306 [15:49] <Doug> ah
#307 [15:50] <Doug> Link
#308 [15:50] <Doug> https://paste.ubuntu.com/26537925/
#309 [15:51] <mattym> Doug, Thats from after it started freezing?
#310 [15:51] <Doug> Yes
#311 [15:51] <mattym> ??> Doug win/dxdiag
#312 [15:51] <Absol> Doug: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#313 [15:53] * UnRealDinnerbone [uid60473@id-60473.tooting.irccloud.com] has joined #minecrafthelp
#314 [15:53] <ToxicSandwich2K> mattym, reinstalled and still dont work ;/
#315 [15:54] <mattym> ??> ToxicSandwich2K av/adwcleaner
#316 [15:54] <Absol> ToxicSandwich2K: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#317 [15:54] <Absol> ToxicSandwich2K: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#318 [15:54] <Doug> Mattym: https://paste.ubuntu.com/26537939/
#319 [15:55] <mattym> Doug, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/27412/Intel-Graphics-Driver-for-Windows-15-60-?product=88351
#320 [15:56] <mattym> Doug, Follow the instructions the installer gives you, when done, check the game again.
#321 [15:56] <Doug> alright
#322 [16:04] <Doug> Mattym
#323 [16:04] <Doug> It didn't let me install the .exe file
#324 [16:04] <mattym> Doug, What did it say?
#325 [16:04] * ToxicSandwich2K [webchat@188.146.194.157.nat.umts.dynamic.t-mobile.pl] has quit. (Ping timeout: 180 seconds)
#326 [16:04] <Doug> Error: Unable to download for this computer
#327 [16:05] <mattym> Doug, Hmm, haven't seen that before. Is that exactly what it said?
#328 [16:06] <Doug> No
#329 [16:06] <Doug> Thats like a sample of it
#330 [16:06] <Doug> ill get the full message one moment
#331 [16:06] * ToxicSandwich2K [webchat@188.146.194.157.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#332 [16:07] <ToxicSandwich2K> Hey i am back. So i cleaned it so should i now start minecraft?
#333 [16:07] <mattym> ToxicSandwich2K, Yes, try it
#334 [16:09] <ToxicSandwich2K> yay ^^ Thanks bruh
#335 [16:11] <Doug> The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit. Would you like more information? Click yes to be directed to the Intel Support website.
#336 [16:11] <Doug> Thats what it said mattym
#337 [16:11] <mattym> Doug, Can you find the full model number for your computer
#338 [16:11] <Doug> No idea what that is
#339 [16:12] <Doug> Where is it found
#340 [16:13] <mattym> Doug, It should be written on the computer somewhere, as a Model Name/Number or on a label somewhere on the machine. Would be called a Lenovo ...
#341 [16:14] <Doug> 80SA
#342 [16:14] <Doug> i think its a 0
#343 [16:14] <Doug> it might be an O
#344 [16:17] <mattym> Doug, Ok try with this download instead https://download.lenovo.com/consumer/mobiles/bry405af.exe
#345 [16:17] <Doug> Alright trying it
#346 [16:28] * daffy1234 [webchat@d118-75-215-204.nap.wideopenwest.com] has joined #minecrafthelp
#347 [16:29] <daffy1234> Hey, I'm hosting a server for me and my gf. She logs in, cant talk or move, then is kicked from the server. My side says "lost connection: Disconnected" while her's says "connection forcibly closed by remote host"
#348 [16:29] <mattym> daffy1234, Are you on the same network, or remotely connecting?
#349 [16:30] <daffy1234> Remotely connecting. Port forwarding is all in check, and this problem came up a few minutes ago
#350 [16:30] <daffy1234> the server has worked for months so far
#351 [16:32] <daffy1234> I just updated to the latest update of Java 8. That didn't solve the issue
#352 [16:32] <mattym> daffy1234, Usually thats just a network issue, mostly out of your control. You could try adjusting or disabling a setting, one moment.
#353 [16:32] <daffy1234> Last time I had this issue, there was a setting I was told to change that fixed it. I cant remember what it was though
#354 [16:32] <mattym> daffy1234, First off make sure the server is stopped and closed, then open up your server.properties file
#355 [16:33] <daffy1234> Okay
#356 [16:34] <mattym> daffy1234, What is max-tick-time set to?
#357 [16:34] <daffy1234> -1
#358 [16:35] <mattym> daffy1234, Yeah, then it would seem, its just an issue with the network between where she connects and the server/you. All you can really do is try again another time.
#359 [16:36] <daffy1234> That really sucks. Thanks a ton though, I appreciate you spending your time to help
#360 [16:38] * rylan [webchat@77.111.244.6] has joined #minecrafthelp
#361 [16:38] * RealTheGamerYT [webchat@191.217.83.129] has quit. (Ping timeout: 180 seconds)
#362 [16:39] * bigbear22 [webchat@ool-182f648b.dyn.optonline.net] has joined #minecrafthelp
#363 [16:40] <bigbear22> everytime i login to my world it crashes. I am using a local server, but only seem to have this problem with this one user account
#364 [16:40] <bigbear22> Other accounts are able to login and stay logged in. I noticed the crashing on two separate machines, so I believe it has to do with some settings on my account
#365 [16:43] <bigbear22> hello
#366 [16:43] * rylan [webchat@77.111.244.6] has quit. (Ping timeout: 180 seconds)
#367 [16:43] * TheDoctor1601 [webchat@pool-100-40-209-198.pghkny.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#368 [16:44] <thgilfodrol> ??> bigbear22 launcher/log-txt
#369 [16:44] <Absol> bigbear22: We need to see your full launcher log, which is created in the game directory.
#370 [16:44] <Absol> bigbear22: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#371 [16:46] <bigbear22> https://paste.ubuntu.com/26538165/
#372 [16:46] <Doug> Mattym
#373 [16:46] <Doug> it still didnt download
#374 [16:46] * DenAndy1234 [webchat@D4709ABC.rev.sefiber.dk] has joined #minecrafthelp
#375 [16:47] <thgilfodrol> ??> bigbear22 launcher/crash-log
#376 [16:47] <Absol> bigbear22: We need to see your crash log, which is created after a crash.
#377 [16:47] <Absol> bigbear22: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#378 [16:48] <DenAndy1234> hey i cant remember the email i have used to my accout how can i see the email when im used to login with my username i havnt played in a while haha
#379 [16:48] <bigbear22> https://paste.ubuntu.com/26538176/
#380 [16:48] <thgilfodrol> DenAndy1234: what is your username?
#381 [16:49] <DenAndy1234> DenAndy1234
#382 [16:49] <bigbear22> i dont see a crash-reports folder
#383 [16:49] <bigbear22> i see a logs folder
#384 [16:50] <thgilfodrol> DenAndy1234: unfortunately, you wouldn't be able to log into the site or recover your account without migrating it first
#385 [16:50] <thgilfodrol> ??> DenAndy1234 account/send-email
#386 [16:50] <Absol> DenAndy1234: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#387 [16:50] <Absol> DenAndy1234: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#388 [16:50] <Doug> Mattym ill be back later
#389 [16:50] <thgilfodrol> bigbear22: hmm, can you tell me exactly when it crashes?
#390 [16:51] <bigbear22> i log into a multiplayer world (on my local server) and about 1 or 2 secs after that
#391 [16:51] <bigbear22> should i check the server log?
#392 [16:51] <thgilfodrol> bigbear22: sure, that might help
#393 [16:53] * Doug [webchat@50.90.77.120] has quit. (Ping timeout: 180 seconds)
#394 [16:54] <bigbear22> this is the latest.log in the logs dir
#395 [16:54] <bigbear22> https://paste.ubuntu.com/26538200/
#396 [16:55] <thgilfodrol> bigbear22: can you post the server log too?
#397 [16:56] <bigbear22> all it says is an existing connection was forcibly closed by the remote hsot
#398 [16:56] <bigbear22> host
#399 [16:56] <bigbear22> java.io.exception
#400 [16:56] <thgilfodrol> ??> bigbear22 launcher/log
#401 [16:56] <Absol> bigbear22: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#402 [16:57] <thgilfodrol> bigbear22: can you post the log after you've tried joining the server?
#403 [16:57] <thgilfodrol> that is, the log from the client requested in the link above
#404 [17:01] * ianpep [webchat@d108-181-32-58.abhsia.telus.net] has joined #minecrafthelp
#405 [17:01] <bigbear22> https://paste.ubuntu.com/26538240/
#406 [17:02] * ianpep [webchat@d108-181-32-58.abhsia.telus.net] has quit. (Client Quit)
#407 [17:02] <bigbear22> thats what i did
#408 [17:02] <bigbear22> also when i join the world, I am able to run around for a second or two and I can run through trees, blocks, etc...
#409 [17:03] <thgilfodrol> bigbear22: that's odd, and that'
#410 [17:03] <thgilfodrol> bigbear22: that's odd, and that's all the log shows after you join the world?
#411 [17:03] <bigbear22> yes
#412 [17:03] <bigbear22> should i log in as a different acouunt
#413 [17:04] <bigbear22> then go back as my account
#414 [17:04] <bigbear22> i have other accounts for the kids
#415 [17:04] <bigbear22> they are all succesfully logged into the server
#416 [17:04] <thgilfodrol> bigbear22: and you're able to log into the server fine with a different account, on the same computer?
#417 [17:05] <bigbear22> i will try again. Actually I think I just tried logging in with this account on a different machine and had the same problem. When i logged my son in on the other machine it worked
#418 [17:05] <bigbear22> i will try logging in with a different account on this machine
#419 [17:06] <thgilfodrol> all right
#420 [17:07] <thgilfodrol> if it works, it sounds like something could be messed up on the server's end, with regard to the player file
#421 [17:08] <bigbear22> OK, i think i found the logs
#422 [17:09] <bigbear22> they are called hs_err_pidXXX?
#423 [17:09] <thgilfodrol> bigbear22: are they dated recently?
#424 [17:10] <bigbear22> yes
#425 [17:10] * nmcoop [webchat@50.32.149.224] has joined #minecrafthelp
#426 [17:10] <thgilfodrol> bigbear22: can you paste the most recent one?
#427 [17:12] <nmcoop> Hi i can't download .lang files on 1.12.2 and i have no software that could be messing with it please help
#428 [17:12] <thgilfodrol> ??> nmcoop tools/hjt
#429 [17:12] <Absol> nmcoop: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#430 [17:12] <Absol> nmcoop: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#431 [17:13] * bwrie [webchat@c-68-48-95-110.hsd1.mi.comcast.net] has joined #minecrafthelp
#432 [17:13] * Doug [webchat@50.90.77.120] has joined #minecrafthelp
#433 [17:13] <Doug> mattym
#434 [17:14] * Doug [webchat@50.90.77.120] has quit. (Client Quit)
#435 [17:14] <bwrie> Hi I used to use an account with the username diggs309 and I don't know what email I used or the password. Is there any way to get it back?
#436 [17:16] * bwrie [webchat@c-68-48-95-110.hsd1.mi.comcast.net] has quit. (Client Quit)
#437 [17:17] <bigbear22> https://paste.ubuntu.com/26538291/
#438 [17:18] <nmcoop> https://paste.ubuntu.com/26538294/ there you go
#439 [17:19] <thgilfodrol> ??> nmcoop av/adwcleaner
#440 [17:19] <Absol> nmcoop: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#441 [17:19] <Absol> nmcoop: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#442 [17:20] <thgilfodrol> bigbear22: very interesting, that's a graphics crash
#443 [17:20] <thgilfodrol> bigbear22: and other accounts can log into worlds fine on that machine?
#444 [17:20] <bigbear22> no
#445 [17:20] <bigbear22> when i tried to do it as the other user it failed also
#446 [17:21] <thgilfodrol> that'd explain it then
#447 [17:21] <thgilfodrol> ??> bigbear22 win/dxdiag
#448 [17:21] <Absol> bigbear22: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#449 [17:21] <bigbear22> ok, i just reinstalled
#450 [17:25] * nmcoop_ [webchat@50.32.149.224] has joined #minecrafthelp
#451 [17:25] <nmcoop_> ok ive done that now what?
#452 [17:26] <thgilfodrol> nmcoop_: can you try the game again?
#453 [17:26] <nmcoop_> so i should try to launch it now?
#454 [17:26] <bigbear22> https://paste.ubuntu.com/26538325/
#455 [17:26] <bigbear22> still failed
#456 [17:27] <nmcoop_> still cant download . lang files
#457 [17:27] <thgilfodrol> ??> nmcoop_ launcher/log
#458 [17:27] <Absol> nmcoop_: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#459 [17:29] <thgilfodrol> bigbear22: can you download and install the first .exe in the list from https://downloadcenter.intel.com/download/27441/?product=81018 , restart the computer, then try the game again?
#460 [17:30] <bigbear22> what is it
#461 [17:30] <nmcoop_> https://paste.ubuntu.com/26538338/
#462 [17:31] <thgilfodrol> bigbear22: the one for Windows 8.1, 64-bit*
#463 [17:31] <thgilfodrol> nmcoop_: how long have you had this issue for?
#464 [17:32] <nmcoop_> ever since i re-downloaded minecraft
#465 [17:33] <bigbear22> it said that it wasnt meant for this computer
#466 [17:33] <bigbear22> and aborted the instal
#467 [17:33] <bigbear22> i just reinstalled my whole machine today
#468 [17:34] <bigbear22> everything else is working great
#469 [17:34] <thgilfodrol> nmcoop_: what happens if you go to http://resources.download.minecraft.net/5b/5b23b101d92f3521caace6345403275bf79f039e in a browser?
#470 [17:34] <thgilfodrol> bigbear22: oh yeah, hp thinks their drivers are better than the official ones
#471 [17:34] <thgilfodrol> ??> bigbear22 oem/hp/product-number
#472 [17:34] <Absol> bigbear22: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#473 [17:34] <Absol> bigbear22: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#474 [17:35] <nmcoop_> it doesnt even let me download it
#475 [17:36] * e_l1997 [~quassel@2.67.214.174.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#476 [17:37] <bigbear22> G6T71UA#ABA
#477 [17:37] <thgilfodrol> nmcoop_: sounds like there's a program on your computer that's interfering with the download process for that url in all apps
#478 [17:38] <thgilfodrol> nmcoop_: I'm not seeing it in the HJT, but if you have any firewalls/antiviruses/adblockers, try disabling them
#479 [17:38] <thgilfodrol> nmcoop_: failing that, try using the legacy launcher, as it is known to be more resistant to these errors
#480 [17:38] <nmcoop_> how do i get the legacy launcher
#481 [17:39] <thgilfodrol> ??> nmcoop_ dl/client/legacy/win
#482 [17:39] <Absol> nmcoop_: Legacy Launcher (Windows): https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.exe
#483 [17:40] <thgilfodrol> bigbear22: try the driver at https://support.hp.com/ca-en/drivers/selfservice/swdetails/hp-pavilion-13-a000-x360-convertible-pc/6936239/model/7241884/swItemId/ob-133111-1?sku=G6T71UA
#484 [17:41] <nmcoop_> it wont even let me download a new version of java
#485 [17:41] <thgilfodrol> nmcoop_: what's the full, exact error?
#486 [17:42] <bigbear22> ok. its downloading incredibly slow
#487 [17:42] <thgilfodrol> bigbear22: it's kind of stupid, really- HP does this for most of their computers: lock it down so that only their drivers work, but then refuse to release drivers newer than 4 years old for their customers
#488 [17:42] <bigbear22> i will never buy another hp
#489 [17:42] <thgilfodrol> bigbear22: the driver I linked was released in 2018, the only one available for your laptop is from 2014
#490 [17:42] <bigbear22> i had 100% disk issue
#491 [17:42] <bigbear22> forever
#492 [17:43] <bigbear22> i finally just ate it and reinstalled the whole OS
#493 [17:43] <thgilfodrol> there's probably 20-30% of performance increases the graphics are missing out on
#494 [17:43] <bigbear22> seems to have fixed it, but now i am rebuilding the whole machine
#495 [17:43] <bigbear22> do you guys get paid to do this?
#496 [17:43] <bigbear22> its an amazing service
#497 [17:44] <nmcoop_> i go to my downloads and it says it failed due to network failure but when i try to resume it it just flashes and doesnt do anything
#498 [17:44] <thgilfodrol> bigbear22: this is a volunteer run service- nobody here works for Mojang
#499 [17:44] <thgilfodrol> ??> bigbear22 info/volunteer
#500 [17:44] <Absol> bigbear22: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#501 [17:45] <thgilfodrol> nmcoop_: can you run a speedtest at beta.speedtest.net and link the result here?
#502 [17:45] <bigbear22> WELL THANK YOU!!! I would not be able to play with my kids, without your help
#503 [17:45] <bigbear22> and its a great game to help them build creativity, problem solving
#504 [17:46] <thgilfodrol> bigbear22: no problem- I think it's useful for more families to see it like that
#505 [17:47] <bigbear22> yea, im an educator too. Its so much better than the majority of video games out there. The open endedness of it is unique.
#506 [17:47] <nmcoop_> its not the network though its somwthing else
#507 [17:47] <bigbear22> do i need to reboot
#508 [17:47] <bigbear22> and if i do, how do i get back here?
#509 [17:48] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#510 [17:48] <thgilfodrol> bigbear22: it's unfortunate, but some people see it as just another boring kids' game
#511 [17:48] <thgilfodrol> bigbear22: you should reboot, yes- you'll be connected back here just by coming back to the site
#512 [17:48] <thgilfodrol> bigbear22: there is only one channel
#513 [17:48] <bigbear22> its the only game i dont mind them playing for hours on end
#514 [17:48] <bigbear22> ok great brb
#515 [17:49] <thgilfodrol> nmcoop_: can you run the speed test, just to rule out latency?
#516 [17:52] * bigbear22 [webchat@ool-182f648b.dyn.optonline.net] has quit. (Ping timeout: 180 seconds)
#517 [17:53] <nmcoop_> the speedtest failed
#518 [17:53] * King [webchat@75.115.83.183] has joined #minecrafthelp
#519 [17:53] <thgilfodrol> ??> nmcoop_ win/cmd
#520 [17:53] <Absol> nmcoop_: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
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#522 [17:56] <nmcoop_> what do i do in the command prompt
#523 [17:57] * bigbear22 [webchat@ool-182f648b.dyn.optonline.net] has joined #minecrafthelp
#524 [17:57] <bigbear22> hey
#525 [17:57] * Abel [webchat@c80-217-165-5.bredband.comhem.se] has joined #minecrafthelp
#526 [17:57] <bigbear22> so when it rebooted i got an error
#527 [17:57] <Abel> is this minecraft live support?
#528 [17:57] <CubeTheThird> yes
#529 [17:57] <CubeTheThird> for the PC/Java edition
#530 [17:58] <bigbear22> https://paste.ubuntu.com/26538436/
#531 [17:58] <thgilfodrol> nmcoop_: can you type: "ping google.com -t"?
#532 [17:58] <Abel> i bought my account along time ago but i forgot my password
#533 [17:58] <thgilfodrol> bigbear22: can you run another dxdiag?
#534 [17:58] <thgilfodrol> ??> bigbear22 win/dxdiag
#535 [17:58] <Absol> bigbear22: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#538 [18:00] <bigbear22> https://paste.ubuntu.com/26538443/
#539 [18:00] <nmcoop_> i pinged it
#540 [18:01] <thgilfodrol> nmcoop_: is it still running?
#541 [18:02] <thgilfodrol> bigbear22: hmm, seems the old driver is still installed
#542 [18:03] <bigbear22> i did have an error when i came in'=
#543 [18:03] <bigbear22> rebooted. I pasted it
#544 [18:04] <thgilfodrol> bigbear22: can you launch the game as usual, then go to Options -> Video Settings, and make sure "Use VBOs" is set to off?
#545 [18:05] <bigbear22> ok trying
#546 [18:06] <bigbear22> ok, set vbos to off, and it seems to be workign
#547 [18:08] <bigbear22> thanks
#548 [18:08] <thgilfodrol> bigbear22: no problem, have fun!
#549 [18:08] <bigbear22> so do i have the new driver or old one
#550 [18:09] <thgilfodrol> bigbear22: you have the old one, but the new one isn't really that much newer anyway
#551 [18:09] <thgilfodrol> bigbear22: if you can get it installed, it might provide some benefit; otherwise you shouldn't notice anything wrong
#552 [18:10] <bigbear22> ok thanks
#553 [18:10] <bigbear22> thanks again for all your help!!
#554 [18:11] <thgilfodrol> bigbear22: no problem, have a good one
#555 [18:13] <nmcoop_> this is not working im done with it
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#564 [19:27] <Synxity> hi
#565 [19:29] <Synxity> I have a problem. In minecraft I can't click on anything in the menu, disabling me from going into any servers and playing the game. Can anyone help me?
#566 [19:29] <mattym> ??> Synxity av/adwcleaner
#567 [19:29] <Absol> Synxity: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#568 [19:29] <Absol> Synxity: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#569 [19:29] <Synxity> Okay thanks
#570 [19:32] * Kat_ [webchat@184.88.24.114] has joined #minecrafthelp
#571 [19:32] <Kat_> Hi! I was wondering about Minecraft capes and Changing your username?
#572 [19:33] <CubeTheThird> Kat_, what about them?
#573 [19:34] <Kat_> If I change my username and the cape doesn't show what happened?
#574 [19:34] <CubeTheThird> Kat_, I assume you changed the name through account.mojang.com/me ?
#575 [19:35] * Synxity [webchat@c-71-197-220-184.hsd1.wa.comcast.net] has quit. (Ping timeout: 180 seconds)
#576 [19:35] <Kat_> Yes I did
#577 [19:36] <CubeTheThird> Kat_, and you're saying you used to have a cape, and after changing your username, you no longer have it?
#578 [19:36] * Wobly [webchat@108-79-192-59.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#579 [19:36] * Jello [webchat@cpe-76-88-118-72.san.res.rr.com] has joined #minecrafthelp
#580 [19:36] <Kat_> Yes
#581 [19:36] <Kat_> Yes
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#583 [19:36] <Jello> hi so i cant log into my account because the security questions are not correct. is there anything i can do?
#584 [19:36] <CubeTheThird> Kat_, ok. Try checking your profile settings on minecraft.net
#585 [19:37] <CubeTheThird> Kat_, the cape visibility is normally set there
#586 [19:37] <CubeTheThird> ??> Jello account/challenge/reset
#587 [19:37] <Absol> Jello: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#588 [19:37] <Jello> thank you very much!
#589 [19:37] <Kat_> Alright thank you!
#590 [19:37] <Kat_> Ill try from there
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#593 [19:38] <Jello> Ughh!!!
#594 [19:39] <CubeTheThird> Jello, oh? no luck?
#595 [19:39] <Jello> nope ;(
#596 [19:39] <CubeTheThird> Jello, you'll have to contact Mojang in that cawe
#597 [19:39] <CubeTheThird> *csae
#598 [19:39] <CubeTheThird> gahhh
#599 [19:39] <CubeTheThird> ??> Jello mojang/email
#600 [19:39] <Absol> Jello: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#601 [19:39] <Absol> Jello: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#611 [20:02] * LADYBUG [webchat@121.163.171.159] has joined #minecrafthelp
#612 [20:03] <LADYBUG> hello
#613 [20:03] <LADYBUG> i faced to this problem
#614 [20:03] <LADYBUG> Request error -101: ERR_CONNECTION_RESET
#615 [20:03] * Chromaryu [Hakurei@ns3523249.ip-37-187-94.eu] has joined #minecrafthelp
#616 [20:03] <LADYBUG> how could i solve this?
#617 [20:19] * police12 [webchat@CPE788df7e26431-CM788df7e26430.cpe.net.cable.rogers.com] has joined #minecrafthelp
#618 [20:21] <police12> hello
#619 [20:21] <police12> my minecraft wont reinstall
#620 [20:21] <police12> my minecraft wont reinstall
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#625 [20:45] <Gruss> Hi, I am having a problem.
#626 [20:49] <CubeTheThird> Gruss, what problem?
#627 [21:05] * MrflamingMC [webchat@c-71-204-152-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#628 [21:05] <MrflamingMC> can u help with my minecraft could not connect to server login error
#629 [21:06] <CubeTheThird> MrflamingMC, what anti-virus and firewall software do you have?
#630 [21:07] <MrflamingMC> i think its through geek squad is from what i remeber
#631 [21:07] <CubeTheThird> MrflamingMC, lets start then by having you do a malware scan
#632 [21:07] <CubeTheThird> ??> MrflamingMC av/adwcleaner
#633 [21:07] <Absol> MrflamingMC: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#634 [21:07] <Absol> MrflamingMC: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#635 [21:08] <MrflamingMC> ok
#636 [21:08] <MrflamingMC> its downloading
#637 [21:09] <MrflamingMC> its scanning
#638 [21:09] <MrflamingMC> nothing found
#639 [21:10] <CubeTheThird> MrflamingMC, hmm. Lets do a scan then to see what you've got installed
#640 [21:10] <CubeTheThird> ??> MrflamingMC tools/hjt
#641 [21:10] <Absol> MrflamingMC: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#642 [21:10] <Absol> MrflamingMC: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#644 [21:10] * Absol kicked shitface from #minecrafthelp (Reason: hitface :Keep it civilized, you are just a human being)
#645 [21:11] <MrflamingMC> i got it to work thank you
#646 [21:11] <CubeTheThird> ah ok good
#647 [21:11] <MrflamingMC> bye
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#649 [21:20] * Help_MineCraft [webchat@S01061cabc0b38523.cg.shawcable.net] has joined #minecrafthelp
#650 [21:22] <Help_MineCraft> The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#651 [21:22] <CubeTheThird> Help_MineCraft, do you have a dxdiag report?
#652 [21:22] <Help_MineCraft> yes i do
#653 [21:22] <Help_MineCraft> https://paste.ubuntu.com/26539048/
#654 [21:23] <CubeTheThird> Help_MineCraft, one moment
#655 [21:23] <CubeTheThird> Help_MineCraft, ah... so 2 things
#656 [21:23] <CubeTheThird> Help_MineCraft, first... your graphics chip isn't supported on versions of windows newer than windows 7
#657 [21:24] <CubeTheThird> Help_MineCraft, secondly, because of how old it is, it also isn't able to run versions of the game beyond version 1.7.2
#658 [21:25] <Help_MineCraft> ouch
#659 [21:25] <Help_MineCraft> is there a fix for this?
#660 [21:25] <CubeTheThird> Help_MineCraft, these are your options: downgrade to an older version of windows, or use a newer pc
#661 [21:25] <CubeTheThird> Help_MineCraft, and even then, because of hold old your PC is, I doubt the game will run well, regardless what version you play
#662 [21:27] <Help_MineCraft> alright. Thanks
#663 [21:31] <LADYBUG> hello
#664 [21:31] <CubeTheThird> hello LADYBUG
#665 [21:31] <LADYBUG> i have problem with downloading "fastutil-7.1.0.jar"
#666 [21:31] <CubeTheThird> LADYBUG, what anti-virus and firewall software do you have?
#667 [21:32] <LADYBUG> "V3"
#668 [21:32] <CubeTheThird> LADYBUG, um... never heard of that one. Do you know if you can temporarily disable it, see if it's blocking the download?
#669 [21:34] <LADYBUG> okey
#670 [21:47] <LADYBUG> i off the firewall and off the monitering virus program, and start minecraft launcher but it still problem
#671 [21:48] <CubeTheThird> LADYBUG, ok. Let's try running a malware scan
#672 [21:48] <CubeTheThird> ??> LADYBUG av/adwcleaner
#673 [21:48] <Absol> LADYBUG: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#674 [21:48] <Absol> LADYBUG: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#675 [21:49] <LADYBUG> okey thanks
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#678 [22:10] <LADYBUG> hello i scaned mallware to adwcleaner and all delete whis is finded
#679 [22:17] <LADYBUG> but still problem with strting lancher,,:'(
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#689 [23:25] <echo3867> Hey
#690 [23:26] <echo3867> Can anyone help me with an issue with billing?
#691 [23:27] * echo3867_ [webchat@128-8-178-69.static.gci.net] has joined #minecrafthelp
#692 [23:28] <echo3867_> When I log in I can only play the demo but I have had minecraft since beta. I also migrated my account some time ago and have a receipt to prove it.
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#695 [23:41] * Lorenzi [webchat@cpe-98-15-156-88.hvc.res.rr.com] has joined #minecrafthelp
#696 [23:41] <Lorenzi> Hi. So, I have an issue with minecraft, and so does my girlfriend when playing locally
#697 [23:41] <Lorenzi> Despite having cheats enabled any "guests" on the map cannot use cheats
#698 [23:42] <Lorenzi> Any way I can fix it?
#699 [23:42] <Lorenzi> Is there a new command or something to enable this I don't know about?
#700 [23:42] <Andrio> Lorenzi, if you're using the Open to LAN option, you have to turn cheats on there too.
#701 [23:43] <Lorenzi> Ok.
#702 [23:43] <Lorenzi> I usually use the /publish command
#703 [23:44] <Lorenzi> instead of the menu option
#704 [23:44] <Lorenzi> I'm just wondering is there a way I can enable it with publish or nah?
#705 [23:44] <Andrio> Lorenzi, there doesn't seem to be.
#706 [23:45] <Lorenzi> Okeydoke thank you