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#3 [01:23] * biged [webchat@CPE-58-168-43-67.lns7.cht.bigpond.net.au] has joined #minecrafthelp
#4 [01:23] <biged> We are getting can't connect to server error. we have allowed through firewall, restarting router and computer. nothing works. please help.
#5 [01:25] <Andrio> biged, can you join mctest.ae97.net ?
#6 [01:28] <biged> how do i do that?
#7 [01:29] <Andrio> What version of Minecraft is it?
#8 [01:30] <biged> it is the latest version
#9 [01:30] <Andrio> Which one is that?
#10 [01:32] <biged> how do i check
#11 [01:32] <biged> we just downloaded it recently
#12 [01:32] <Andrio> well, firstly, what sort of computer are you playing on?
#13 [01:33] <biged> a laptop running windows 7
#14 [01:33] <Andrio> It says which version on the Play button on the launcher, and the title bar of the game itself, and the F3 debug screen
#15 [01:34] <biged> our problem is that we cannot log in
#16 [01:34] <Andrio> mm
#17 [01:34] <biged> it says could not connect to server
#18 [01:34] <Andrio> ??> biged tools/HJT
#19 [01:34] <Absol> biged: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#20 [01:34] <Absol> biged: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#21 [01:34] <biged> ok
#22 [01:38] <biged> https://paste.ubuntu.com/26539792/
#23 [01:42] <Andrio> biged, there seem to be traces of an MCLeaks/AltDispenser installation there; you'll need to get rid of that.
#24 [01:43] <biged> how do i do that
#25 [01:56] * DanteSilva [webchat@205.213.145.55] has joined #minecrafthelp
#26 [01:56] <DanteSilva> I already claimem my code for minecraft for windows 10, but I forgot the email I used for microsoft.
#27 [02:01] <DanteSilva> Any help?
#28 [02:30] * GIYXIOFYD7 [webchat@fixed-187-189-92-245.totalplay.net] has joined #minecrafthelp
#29 [02:50] <biged> andrio how do i do that?
#30 [03:18] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#31 [03:19] * _Sim1k_ [webchat@nat-29-0.nsk.sibset.net] has joined #minecrafthelp
#32 [03:20] <_Sim1k_> How i can delete my old microsoft account and linked new account with new MC WIN 10 Edition key?
#33 [03:20] <Andrio> ??> biged win/hosts/edit
#34 [03:20] <Absol> biged: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#35 [03:20] <Absol> biged: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#36 [03:21] <Andrio> biged, delete all lines containing mojang from that file, then save it.
#37 [03:22] <Andrio> _Sim1k_, you may need to contact Microsoft at https://support.microsoft.com/en-us/contactus/
#38 [04:16] * _Sim1k_ [webchat@nat-29-0.nsk.sibset.net] has joined #minecrafthelp
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#41 [05:09] <_Sim1k_> Mojang can delete my Microsoft account with MC Win 10 Edition from my mojang account ,and link new Microsoft account with MC Win 10 Edition?
#42 [05:11] <Andrio> No.
#43 [05:11] <Andrio> Mojang has no control over that.
#44 [05:12] <_Sim1k_> And how i can do this?
#45 [05:12] <_Sim1k_> Xbox support can't
#46 [05:12] <_Sim1k_> Microsoft support can't
#47 [05:15] <_Sim1k_> Why nobody can't do this? (Mojang-NO, XBOX-NO, Microsoft-NO)
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#51 [06:01] * ScoobyDoo [webchat@77.49.19.88.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#52 [06:02] <ScoobyDoo> Guys isnt there anyone for my problem?
#53 [06:04] <Andrio> ??> ScoobyDoo ask
#54 [06:04] <Absol> ScoobyDoo: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#55 [06:04] <Absol> ScoobyDoo: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#56 [06:11] <ScoobyDoo> i asked yesterday and noone answer thts why.You anwered to other guys.I am not trying to be rude and sorry if i was
#57 [06:12] <ScoobyDoo> i cant play lan with my brother.i have been speaking with micecraft through email and they have no solution told me to come here
#58 [06:12] <ScoobyDoo> that is my problem
#59 [06:12] <Andrio> ScoobyDoo, did you make sure Java was allowed through firewalls on both computer?
#60 [06:12] <Andrio> s
#61 [06:13] <ScoobyDoo> how do i make sure java is allowed?
#62 [06:14] <Andrio> ScoobyDoo, do you have any antivirus other than Windows Firewall installed?
#63 [06:14] <ScoobyDoo> bitfender
#64 [06:14] <ScoobyDoo> bitdefender*
#65 [06:15] <Andrio> ScoobyDoo, should be fine.
#66 [06:15] <Andrio> ScoobyDoo, go to the Start menu and type 'Allow a program through Windows Firewall', and make sure all the boxes for 'Java' are ticked
#67 [06:15] <Andrio> (There should be at least 2)
#68 [06:15] <ScoobyDoo> ok on both computers?
#69 [06:15] <Andrio> yes.
#70 [06:16] <ScoobyDoo> ok
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#72 [06:23] <ScoobyDoo> Thank you it worked
#73 [06:23] <ScoobyDoo> You guys are the BEST
#74 [06:23] <Andrio> No problem
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#84 [07:46] * Ikeafurniture [webchat@91-153-157-23.elisa-laajakaista.fi] has joined #minecrafthelp
#85 [07:47] <Ikeafurniture> in my launcher it says unable to fetch server status
#86 [07:54] <Ikeafurniture> fuck off
#87 [07:54] <Absol> Ikeafurniture: Please keep it civil
#88 [07:54] <Ikeafurniture> but i want my answer
#89 [07:54] <Ikeafurniture> fuckk off
#90 [07:54] * Absol kicked Ikeafurniture from #minecrafthelp (Reason: keafurniture :Keep it civilized, you are just a human being)
#91 [07:54] * Absol kicked Ikeafurniture from #minecrafthelp (Reason: keafurniture :Keep it civilized, you are just a human being)
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#93 [08:02] * Hussain1991 [webchat@2.89.179.141] has joined #minecrafthelp
#94 [08:02] <Hussain1991> can anyone help me with my problem?????
#95 [08:06] <Hussain1991> can anyone help me with my problem?????
#96 [08:06] <Andrio> ??> Hussain1991 ask
#97 [08:06] <Absol> Hussain1991: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#98 [08:06] <Absol> Hussain1991: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#99 [08:07] <Hussain1991> I need help
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#102 [08:28] * Sir_strictyshift [webchat@171-114-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#103 [08:29] <Sir_strictyshift> i can't login into minecraft
#104 [08:29] <Sir_strictyshift> and my when i ask for password reset
#105 [08:29] <Sir_strictyshift> i dont get the email
#106 [08:29] <Sir_strictyshift> not even in my spam
#107 [08:29] <urielsalis> ??> Sir_strictyshift account/send-email
#108 [08:29] <Absol> Sir_strictyshift: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#109 [08:29] <urielsalis> ??> Sir_strictyshift account/trans-id
#110 [08:29] <Absol> Sir_strictyshift: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#111 [08:29] <Absol> Sir_strictyshift: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#112 [08:30] <Sir_strictyshift> transaction ID: 1027606180
#113 [08:30] <Sir_strictyshift> email is
#114 [08:30] <Sir_strictyshift> hofman34@zonnet.nl
#115 [08:30] <urielsalis> Sir_strictyshift, you just posted your transaction id in a public chat
#116 [08:31] <Sir_strictyshift> what do you mean?
#117 [08:31] <Sir_strictyshift> isnt this private?
#118 [08:31] <urielsalis> Sir_strictyshift, no
#119 [08:31] <urielsalis> Sir_strictyshift, and we are not Mojang
#120 [08:31] <Sir_strictyshift> ohhh
#121 [08:31] <Sir_strictyshift> euhm
#122 [08:32] <Sir_strictyshift> then what is this for?
#123 [08:32] <urielsalis> Sir_strictyshift, community *technical* support
#124 [08:33] <Sir_strictyshift> well i am asking for technical support
#125 [08:33] <Sir_strictyshift> i can't login
#126 [08:33] <urielsalis> Sir_strictyshift, and the message that was shown when you joined says "Account issue? http://is.gd/mc_acct"
#127 [08:33] <urielsalis> Sir_strictyshift, that is the link to Mojang support
#128 [08:34] <Sir_strictyshift> ohhh
#129 [08:34] <Sir_strictyshift> i am sorry then.
#130 [08:34] <Sir_strictyshift> i am sorry i am only 15 and dont understand half of it.
#131 [08:34] * e_l1997 [~quassel@2.67.214.174.mobile.tre.se] has joined #minecrafthelp
#132 [08:34] <urielsalis> Sir_strictyshift, Contact Mojang
#133 [08:44] <Sir_strictyshift> okay
#134 [08:45] <Sir_strictyshift> i have done all those steps
#135 [08:45] <Sir_strictyshift> and sended
#136 [08:45] <Sir_strictyshift> them a email
#137 [08:46] <urielsalis> Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#138 [08:46] <Sir_strictyshift> but still i didnt receive something back
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#147 [09:32] * BaKuSiN [~ircap@41.red-2-138-146.dynamicip.rima-tde.net] has joined #minecrafthelp
#148 [09:33] <BaKuSiN> Hi
#149 [09:34] <BaKuSiN> Im having problems with shaders, but I dont why, I see all dark, sometimes black, and sometimes near white
#150 [09:35] <BaKuSiN> Before reinstall minecraft it was working, but no more :\
#151 [09:38] * kaspercola [webchat@D4709809.rev.sefiber.dk] has joined #minecrafthelp
#152 [09:45] * kaspercola_ [webchat@D4709809.rev.sefiber.dk] has joined #minecrafthelp
#153 [09:50] <kaspercola_> hej
#154 [09:50] <kaspercola_> help
#155 [09:51] <kaspercola_> my minecraft game isnt booting it is saying Pixel format not accelerated
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#162 [10:15] <BaKuSiN> can i post an image?
#163 [10:18] <BaKuSiN> https://cdn.discordapp.com/attachments/108950628188848128/411193892592025610/shadersbug.jpg
#164 [10:18] <GreyVulpine> Sorry, we don't assist with modded issues here
#165 [10:18] <BaKuSiN> am
#166 [10:18] <BaKuSiN> where I could ask about that problem?
#167 [10:19] <GreyVulpine> Minecraft forums? Try looking up the name of the shader mod, perhaps the author set up a forum for that?
#168 [10:20] <BaKuSiN> Im not sure where is the problem, if in the mod, shaders.. but I will try to ask in the forums
#169 [10:20] <BaKuSiN> ty very much GreyVulpine
#170 [10:20] <BaKuSiN> <3
#171 [10:22] * dode5656 [webchat@94.59.61.49] has joined #minecrafthelp
#172 [10:24] <dode5656> Hey I'm using 1.8.9 and can't launch Minecraft, it stays not responding. I tried waiting, waited more than 30 mins.
#173 [10:25] * karthik [webchat@203.176.151.250] has joined #minecrafthelp
#174 [10:26] <karthik> it says failed to download file af_za lang
#175 [10:27] <karthik> what to do?
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#177 [10:29] <dode5656> and also i am using an old computer and before formatting it I was able to play it, but after I installed Windows 10 and then downgraded into Windows 7 I was unable to play it.
#178 [10:30] <dode5656> Could it be because the Windows Update downloaded the wrong driver, I am using a laptop which means I don't what the Graphics Card is.
#179 [10:30] <dode5656> Could it be because the Windows Update downloaded the wrong driver? I am using a laptop which means I don't what the Graphics Card is.
#180 [10:30] <dode5656> Sorry for repeating was a mistake!
#181 [10:46] <dode5656> Also here is DxDiag log, https://paste.ubuntu.com/26541933/. Don't forget I was able to play Minecraft before, but now it stays Not Responding when I launch it.
#182 [10:48] * BaKuSiN [~ircap@41.red-2-138-146.dynamicip.rima-tde.net] has quit. (Quit: • IRcap • 8.72 •)
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#184 [10:53] * lfswolfman [webchat@71-82-141-33.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#185 [10:53] <lfswolfman> My minecraft keeps freezing on start uo. How can I fix this?
#186 [10:53] <dode5656> Me too ^^^
#187 [10:54] <dode5656> My information is above
#188 [10:56] <abudiiz> i have a prpoblem on logging in my account when i press the play puttun it appear that i have a problem on it how can i fix it
#189 [11:06] * goodguy [webchat@46.49.8.53] has joined #minecrafthelp
#190 [11:07] <goodguy> hello for some reason when i ask a password reset, the email isn't getting to me
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#192 [11:16] * lfswolfman [webchat@71-82-141-33.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#193 [11:17] <lfswolfman> When I launch Minecraft it freezes when the Mojang logo come up during load up
#194 [11:17] <dode5656> Me too ^^^
#195 [11:17] <lfswolfman> How is this fixed?
#196 [11:20] * hi [webchat@184-158-69-50.dyn.centurytel.net] has joined #minecrafthelp
#197 [11:25] <dode5656> I might not be online when I get answered PM me or do something so I can see it. I will keep this opened so you can PM as I am not logged in.
#198 [11:25] * janefromvegas [webchat@ip24-253-7-252.lv.lv.cox.net] has joined #minecrafthelp
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#201 [11:28] <janefromvegas> I'm having trouble with lighting in my building - in single player Survival, no cheats or mods running, v 1.12.2. I have a block with a torch on it - the block next to it s/b light lvl 7, right? Instead, it's 12. I have a well-lit home, but Endermen are spawning. What is going on?
#202 [11:31] <janefromvegas> Nevermind, apparently there's been some changes. Torches are now 14 apparently. Sorry, my bad, lol.
#203 [11:31] * janefromvegas [webchat@ip24-253-7-252.lv.lv.cox.net] has quit. (Quit: Web client closed)
#204 [11:44] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#205 [12:00] * Flow [webchat@bty91-6-78-210-77-198.fbx.proxad.net] has joined #minecrafthelp
#206 [12:01] <Flow> My game tells me that my version is not official (while I download it from the official website). In addition, I can not interact with the game after five seconds.
#207 [12:02] <Flow> I have yet download it again to be on
#208 [12:02] * MelodyPearl [webchat@pool-173-62-239-106.phlapa.fios.verizon.net] has joined #minecrafthelp
#209 [12:06] <MelodyPearl> Um hi. My computer has been of for a very long time, due to a broken charger. About three months. So finally back on it, so I tried to play. I'm logged in and everything but when i click play there were some issues and instead of taking me to screen that says multi or single player, it restarts the the part that says play. Also, I'm behind on updates and I don't know how to fix that either.
#210 [12:06] * lfswolfman [webchat@71-82-141-33.dhcp.roch.mn.charter.com] has quit. (Ping timeout: 180 seconds)
#211 [12:06] <MelodyPearl> So basically, I can't play.
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#213 [12:08] * Ziveh [webchat@139.47.19.45] has joined #minecrafthelp
#214 [12:08] <Ziveh> Help
#215 [12:08] <Ziveh> Despues De Hacer Todos Los Pasos Hasta Ubuntu No Aparece Mas Ayudas
#216 [12:08] <Ziveh> y Lo Estaab hacieendo
#217 [12:10] * guilhermeobelar [webchat@179.98.5.30] has quit. (Ping timeout: 180 seconds)
#218 [12:29] * UsualDerpyAte [webchat@host-80-47-31-19.as13285.net] has joined #minecrafthelp
#219 [12:31] <UsualDerpyAte> having trouble opening mc first it was my worlds. now it is wy whole game. any solutions? (ive tried re installing)
#220 [12:36] * stickarn [webchat@78-70-194-205-no166.tbcn.telia.com] has joined #minecrafthelp
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#224 [12:59] * kittynka495 [webchat@89.24.51.248] has joined #minecrafthelp
#225 [13:01] <kittynka495> a good day 7 years ago I bought a minecraft account and now when I join the official site of minecraftu it shows me that I bought it
#226 [13:03] * kittynka495 [webchat@89.24.51.248] has joined #minecrafthelp
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#228 [13:08] * ALVARO_7 [webchat@static-200-94-7-89.ipcom.comunitel.net] has joined #minecrafthelp
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#230 [13:11] * madmanphil [webchat@2.120.58.81] has joined #minecrafthelp
#231 [13:13] <madmanphil> I have been unable to log into my account for a while now even though I haven't changed my password or email. Im unable to reset my password for a few reasons
#232 [13:14] <mattym> madmanphil, Why cant you reset it?
#233 [13:16] * madmanphil [webchat@2.120.58.81] has quit. (Ping timeout: 180 seconds)
#234 [13:20] * persia1976 [webchat@90.221.152.109] has joined #minecrafthelp
#235 [13:20] <MelodyPearl> My computer isnt updatng minecraft, im not sure how to, and my game wont start becuase its crashing.
#236 [13:21] * elgordito`^ [webchat@200.125.245.130] has joined #minecrafthelp
#237 [13:23] * madmanphil [webchat@2.120.58.81] has joined #minecrafthelp
#238 [13:24] <madmanphil> I dont have the email address that i set my account up with
#239 [13:24] * persia1976 [webchat@90.221.152.109] has quit. (Ping timeout: 180 seconds)
#240 [13:24] <mattym> ??> madmanphil account/send-email
#241 [13:24] <Absol> madmanphil: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#242 [13:24] <Absol> madmanphil: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#243 [13:25] <mattym> ??> MelodyPearl launcher/log-txt
#244 [13:25] <Absol> MelodyPearl: We need to see your full launcher log, which is created in the game directory.
#245 [13:25] <Absol> MelodyPearl: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#246 [13:26] * madmanphil [webchat@2.120.58.81] has quit. (Client Quit)
#247 [13:26] * madmanphil [webchat@2.120.58.81] has joined #minecrafthelp
#248 [13:27] <madmanphil> Where can i send the email?
#249 [13:28] <mattym> madmanphil, Use the form you were linked.
#250 [13:30] <madmanphil> Uh wheres the form?
#251 [13:30] <mattym> ??> madmanphil account/send-email
#252 [13:30] <Absol> madmanphil: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#253 [13:30] <Absol> madmanphil: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#254 [13:30] <madmanphil> ah didnt see it because I had to reload my page
#255 [13:30] <madmanphil> thanks
#256 [13:31] * elgordito`^ [webchat@200.125.245.130] has quit. (Quit: Web client closed)
#257 [13:34] * ADDITHEGAMER [webchat@host86-133-78-245.range86-133.btcentralplus.com] has joined #minecrafthelp
#258 [13:34] * LordSopapo [webchat@ip-236-237-219-201.nextelmovil.cl] has joined #minecrafthelp
#259 [13:35] * ADDITHEGAMER [webchat@host86-133-78-245.range86-133.btcentralplus.com] has quit. (Client Quit)
#260 [13:35] <LordSopapo> i cant log in in my minecraft launcher, I still wait for a one hour and i cant
#261 [13:36] <LordSopapo> im really scare now
#262 [13:36] * MelodyPearl [webchat@pool-173-62-239-106.phlapa.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#263 [13:40] <LordSopapo> please help me
#264 [13:45] * LordSopapo [webchat@ip-236-237-219-201.nextelmovil.cl] has quit. (Ping timeout: 180 seconds)
#265 [14:34] * seif [webchat@156.197.48.32] has joined #minecrafthelp
#266 [14:34] <seif> hi
#267 [14:34] * whiterruto2 [webchat@87-63-124-130-static.dk.customer.tdc.net] has joined #minecrafthelp
#268 [14:35] <seif> first when i entering the game every time it crash
#269 [14:35] <seif> i tried many times
#270 [14:35] <whiterruto2> I can only play demo, i bought minecraft back in the days and have had a break, what to do
#271 [14:37] <mattym> ??> seif launcher/log-txt
#272 [14:37] <Absol> seif: We need to see your full launcher log, which is created in the game directory.
#273 [14:37] <Absol> seif: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#274 [14:37] <mattym> whiterruto2, Make sure you are logging in with the account you used when buying the game.
#275 [14:39] * whiterruto2 [webchat@87-63-124-130-static.dk.customer.tdc.net] has quit. (Ping timeout: 180 seconds)
#276 [14:39] <seif> i just have 3 options
#277 [14:40] <seif> so?
#278 [14:40] <mattym> seif, Follow the instructions Absol wrote.
#279 [14:42] * skeletonboy04 [webchat@c-69-254-25-247.hsd1.fl.comcast.net] has joined #minecrafthelp
#280 [14:42] <skeletonboy04> every time i try loading up minecraft it says not responding
#281 [14:42] <seif> sorry but i didnt get what do you want from me?
#282 [14:43] <mattym> seif, Read and do the instructions Absol wrote to you.
#283 [14:43] <mattym> ??> skeletonboy04 av/adwcleaner
#284 [14:43] <Absol> skeletonboy04: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#285 [14:43] <Absol> skeletonboy04: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#286 [14:43] <skeletonboy04> ok thank you
#287 [14:45] <seif> mr.mttym i just have 3 choices
#288 [14:46] <mattym> seif, That makes no sense.
#289 [14:46] <seif> 1-enable snapshots 2- historical versions 3-advanced sittings
#290 [14:47] <mattym> seif, You are in the wrong menu
#291 [14:47] <mattym> seif, You need to select the launcher profile you use
#292 [14:49] <seif> i just have 1-news 2-skins 3-sittings 4- launch options
#293 [14:52] <mattym> seif, In Launcher Options, you need to select the launcher profile you use, and continue from there.
#294 [14:54] <seif> http://prntscr.com/ic2ii9 here is a screenshot
#295 [14:54] <seif> thats what i see
#296 [14:54] <mattym> seif, Click the profile you use and continue
#297 [14:59] <seif> ok but there is a security questions
#298 [14:59] <seif> i have 1 proplem
#299 [14:59] <mattym> seif, There shouldn't be if you are following the directions.
#300 [15:00] <seif> i won this account from a youtuber and he didnt give me the security questions and i can give you the screenshots of the chat if u want
#301 [15:01] <mattym> seif, No part of the instructions you were given require you to log into anything.
#302 [15:02] <seif> i log in the wep i get into my profile
#303 [15:02] <mattym> seif, Read the instructions again
#304 [15:02] <mattym> ??> seif launcher/log-txt
#305 [15:02] <Absol> seif: We need to see your full launcher log, which is created in the game directory.
#306 [15:02] <Absol> seif: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#307 [15:03] <mattym> seif, Nothing there requires you to log in anywhere
#308 [15:03] <seif> then.......?
#309 [15:05] <seif> ok mr.mattym then you said that i have to the profile in mojang web
#310 [15:06] <mattym> seif, No
#311 [15:06] <mattym> seif, The launcher profile in the launcher you use to start the game.
#312 [15:06] * DartRens [webchat@008-173-128-083.dynamic.caiway.nl] has joined #minecrafthelp
#313 [15:07] <seif> mattym if you open the link i gave you to open it then you should know what i can see
#314 [15:08] <mattym> seif, Yes, and you need to click on the one you use when starting the game.
#315 [15:10] * DartRens [webchat@008-173-128-083.dynamic.caiway.nl] has quit. (Ping timeout: 180 seconds)
#316 [15:10] <seif> http://prntscr.com/ic2ii9 mattym please open this link
#317 [15:11] <mattym> seif, I have, click on the launch profile you use and follow the rest of the instructions.
#318 [15:13] <seif> C:/Users\new\AppData\Roaming\.minecraft
#319 [15:13] <seif> this?
#320 [15:13] <mattym> seif, Now follow the rest of the instructions
#321 [15:15] <seif> done now what?
#322 [15:15] <mattym> seif, Provide the pastebin link you created
#323 [15:16] <seif> https://paste.ubuntu.com/26543132/
#324 [15:17] <mattym> seif, Read the instructions again, you are skipping parts.
#325 [15:19] <seif> were i share it
#326 [15:19] <mattym> Here
#327 [15:20] <seif> https://paste.ubuntu.com/26543132/
#328 [15:20] <mattym> seif, Thats the same link as before, which was wrong.
#329 [15:21] <seif> C:/Users\new\AppData\Roaming\.minecraft
#330 [15:21] <mattym> seif, Getting to that folder is only part of the instructions, read the rest, from the start, dont skip anything.
#331 [15:24] <seif> i didnt skip i did what you told me to do exactly
#332 [15:24] <mattym> seif, No, you are not copying the correct info to the paste site. Read the instructions again.
#333 [15:25] <seif> https://paste.ubuntu.com/26543191/ this?
#334 [15:26] <mattym> seif, If it wasnt the correct info the first time, why are you putting the same thing again. READ the instructions, you are pasting the folder location, not the contents of the file they tell you to.
#335 [15:29] <seif> http://prntscr.com/ic30os here is a screenshot so what i should copy
#336 [15:30] <mattym> seif, Please read the instructions again, they tell you exactly what you need. Read them all before doing anything, so you know what you should be doing.
#337 [15:34] * jeff [webchat@24-177-65-207.dhcp.hckr.nc.charter.com] has joined #minecrafthelp
#338 [15:35] <jeff> hello
#339 [15:35] <jeff> hello
#340 [15:35] * jeff [webchat@24-177-65-207.dhcp.hckr.nc.charter.com] has left #minecrafthelp
#341 [15:36] * jeff [webchat@24-177-65-207.dhcp.hckr.nc.charter.com] has joined #minecrafthelp
#342 [15:36] <jeff> hey i need help
#343 [15:37] <mattym> jeff, Explain the problem you are having.
#344 [15:37] <jeff> it says i need to buy mc when i alredy have it
#345 [15:37] <seif> mattym
#346 [15:37] <seif> i have a question
#347 [15:38] <mattym> jeff, Make sure you are logging in with the correct info. On the launcher click your username/email and then select logout. Re-enter the info, make sure you use the info used when you purchased it.
#348 [15:38] <jeff> i did
#349 [15:38] <seif> i want to change my skin and the one who gave me the account didnt tell me the security password
#350 [15:38] <mattym> seif, Then you are out of luck.
#351 [15:39] <seif> hmmm then you cant help right?
#352 [15:40] <jeff> i just signed out and back in
#353 [15:40] <mattym> seif, No, if security questions were made, then its their account, and no one is allowed to share or resell it.
#354 [15:41] <seif> but he gave me the account
#355 [15:41] <mattym> seif, Thats not allowed.
#356 [15:41] <seif> what is it?
#357 [15:42] <jeff> matt
#358 [15:42] <mattym> jeff, When you log back in, does the launcher show an email, or username?
#359 [15:42] <jeff> yes
#360 [15:43] <seif> mattym what should i copy
#361 [15:43] <mattym> seif, Read the instructions, it tells you everything.
#362 [15:43] <mattym> jeff, Which is it?
#363 [15:44] <seif> absol instructions
#364 [15:44] <seif> ??
#365 [15:44] <mattym> seif, Yes
#366 [15:44] <jeff> on launcher or websight
#367 [15:44] <mattym> jeff, On the launcher, what is shown, an email or a username after you have logged into it?
#368 [15:45] <jeff> username
#369 [15:45] <mattym> jeff, Then it should work fine.
#370 [15:45] <seif> mattym what is the URL
#371 [15:45] <jeff> but on the websight i cant change my skin
#372 [15:46] <jeff> it says you dont have mc
#373 [15:46] <mattym> jeff, On the website make sure you are logging in with the exact same info you did on the launcher.
#374 [15:47] <seif> mattym what is the URL link????
#375 [15:47] <mattym> seif, For what?
#376 [15:49] <seif> then share with us the link (the URL) that it takes you to. its absol instructions
#377 [15:49] <seif> i didnt get this part
#378 [15:49] <mattym> seif, The link to the new pastebin you made
#379 [15:50] <seif> you mean the link of the web???
#380 [15:50] <mattym> seif, Yes, of the pastebin page you made with the info from the file you copied
#381 [15:50] <seif> https://paste.ubuntu.com/26543272/
#382 [15:51] <seif> this?
#383 [15:52] <seif> mattym this site?
#384 [15:52] * gavino [webchat@ip24-56-53-160.ph.ph.cox.net] has joined #minecrafthelp
#385 [15:52] <gavino> Are the minecraft servers all down for maintenance at the moment?
#386 [15:53] * raptor150 [webchat@cpe-98-157-68-49.ma.res.rr.com] has joined #minecrafthelp
#387 [15:53] <mattym> seif, For the LAST time, you are not copying the info from the file you were asked for, we dont need the folder location which is what you are copying, you are skipping an entire section of the instructions. Do it one more time, get the info from the file as described.
#388 [15:53] <mattym> gavino, No
#389 [15:53] <seif> C:/Users\new\AppData\Roaming\.minecraft this????
#390 [15:54] <gavino> Mattym, I am unable to join any servers I have saved, it all says they are down or there are authentication errors, I have tried on two different computers
#391 [15:54] <mattym> ??> gavino launcher/relog
#392 [15:54] <Absol> gavino: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#393 [15:54] <Absol> gavino: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#394 [15:54] * raptor150 [webchat@cpe-98-157-68-49.ma.res.rr.com] has left #minecrafthelp
#395 [15:54] <seif> mattym
#396 [15:54] <gavino> Thank you very much!
#397 [15:55] <seif> C:/Users\new\AppData\Roaming\.minecraft mattym you mean this ?
#398 [15:55] <mattym> seif, No, that is a folder on your PC, the instructions dont end there. They tell you what you need to do in that folder.
#399 [15:56] * buster [webchat@pool-173-73-192-110.washdc.fios.verizon.net] has joined #minecrafthelp
#400 [15:57] <buster> so im just tryna dingle some kids in survival games and it wont let me log on so i got mad and i am very confuse
#401 [15:57] <mattym> buster, What happens when you try?
#402 [15:58] * gavino [webchat@ip24-56-53-160.ph.ph.cox.net] has quit. (Ping timeout: 180 seconds)
#403 [15:58] <buster> it says unable to save download
#404 [15:58] * Sam [webchat@cpe-65-189-39-209.cinci.res.rr.com] has joined #minecrafthelp
#405 [15:58] <Sam> hello?
#406 [15:58] <mattym> ??> buster av/bytefence
#407 [15:58] <buster> hi
#408 [15:58] <Absol> buster: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#409 [15:58] <seif> mattym 1 2 3 C:/Users\new\AppData\Roaming\.minecraft C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe -Xmx1G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=16M this
#410 [15:58] <Sam> My minecraft menu won't let me interact with anythin
#411 [15:59] * iCelium [webchat@188.55.2.215] has joined #minecrafthelp
#412 [15:59] <mattym> ??> Sam av/adwcleaner
#413 [15:59] <buster> k luv you dad seeya later when i get home ilysm i want to rub my dick all over your ass in a soffisticated manner so you dot get mad that im going to hard then i will unwillingly clense your butthole
#414 [15:59] <Absol> buster: Please keep it civil
#415 [15:59] <Absol> Sam: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#416 [15:59] <seif> you mean this?
#417 [15:59] <Absol> Sam: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#418 [15:59] <mattym> !terminate seif
#419 [15:59] * Absol kicked seif from #minecrafthelp (Reason: eif :You have been removed from this channel)
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#422 [16:00] <iCelium> hey ! i need help with my minecraft , when i press play on my launcher the launcher says that "Unable to Start Java"
#423 [16:00] <mattym> iCelium, What is the full error message it gives
#424 [16:00] * Delaxarnyazer [~Delaxarny@2a02:a44e:91ce:1:50a3:ad04:9869:2e0f] has quit. (Read error: Connection reset by peer)
#425 [16:00] <iCelium> It says Error :( Unable to start Java
#426 [16:01] <iCelium> can i share a pic here ?
#427 [16:01] <mattym> iCelium, There should be a show all or more info button. Click that and copy the full error message
#428 [16:01] * Delaxarnyazer [~Delaxarny@2a02:a44e:91ce:1:50a3:ad04:9869:2e0f] has joined #minecrafthelp
#429 [16:01] <iCelium> k
#430 [16:01] <iCelium> Unable to start Java. Error details: The requested operation requires elevation Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: file
#431 [16:02] * franekbananek [webchat@d83-64.icpnet.pl] has joined #minecrafthelp
#432 [16:02] <mattym> iCelium, Right click the minecraft icon/shortcut and select Run As Administrator.
#433 [16:02] <iCelium> ok
#434 [16:02] <jeff> matt
#435 [16:03] <franekbananek> I can't log into any of my minecraft accounts on any of my computers. Been trying to change passwords, didn't work.
#436 [16:03] <iCelium> OMG THANK YOU SOOO MUCH matt I LOVE YOU , its working :)
#437 [16:04] <mattym> iCelium, Hang on
#438 [16:04] <iCelium> ?
#439 [16:04] <mattym> iCelium, Right click the shortcut again, and select properties. Then hit the Advanced button.
#440 [16:05] <mattym> iCelium, In there check the box for Run as Admin, then hit ok, and apply. This way it will always start that way without having to select it each time
#441 [16:05] <iCelium> yasss ! thank u
#442 [16:05] * Ant_ [webchat@pool-74-104-180-204.bstnma.fios.verizon.net] has joined #minecrafthelp
#443 [16:05] <mattym> franekbananek, What happens when you try?
#444 [16:05] <franekbananek> Incorrect password or login
#445 [16:05] <iCelium> cya ! guys
#446 [16:05] <mattym> franekbananek, When you try to reset the password, do you get the email to do so?
#447 [16:05] <iCelium> bye
#448 [16:06] <jeff> matt i cant change my skin still
#449 [16:06] <franekbananek> I don't get the email.
#450 [16:06] * iCelium [webchat@188.55.2.215] has quit. (Quit: Web client closed)
#451 [16:06] <mattym> ??> franekbananek account/send-email
#452 [16:06] <Absol> franekbananek: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#453 [16:06] <Absol> franekbananek: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#454 [16:06] <mattym> jeff, What is the problem now?
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#456 [16:07] <jeff> still cant change my skin
#457 [16:07] <mattym> jeff, What happens when you try now?
#458 [16:07] <jeff> still says you dont have mc
#459 [16:08] <mattym> jeff, What is the ingame username?
#460 [16:08] <jeff> jefferypyron
#461 [16:09] <mattym> jeff, And is that what is shows (exactly) in the upper part of the launcher when you log in?
#462 [16:09] <jeff> no when i try to change my skin it says
#463 [16:09] <jeff> It looks like you don’t own Minecraft for PC/Mac
#464 [16:10] <jeff> when i do
#465 [16:10] <mattym> jeff, Yes, but in the Launcher, does it show jefferypyron on the top bar of the launcher when you are logged in?
#466 [16:10] <jeff> no
#467 [16:11] <mattym> jeff, Then you are not logging in with the correct information.
#468 [16:12] <jeff> ok i think i fixed it
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#473 [16:34] * Khanas [webchat@ipservice-092-210-083-100.092.210.pools.vodafone-ip.de] has joined #minecrafthelp
#474 [16:34] <Khanas> Hello
#475 [16:34] <Khanas> Is someone here that can actually help me changing my email adress :P? Anykind of i dunno admin or something?
#476 [16:35] <mattym> Khanas, Why are you currently unable to change it?
#477 [16:36] <Khanas> coz im @ yahoo and i bought the game like a hundred years ago
#478 [16:36] <Khanas> i dont want 2 get it hacked like my blizzard account u know :P?
#479 [16:36] <mattym> Khanas, So you no longer have access to the email its currently connected to?
#480 [16:37] <Khanas> yep
#481 [16:37] <Khanas> and yahoo don't want 2 help me
#482 [16:37] <mattym> ??> Khanas account/send-email
#483 [16:37] <Absol> Khanas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#484 [16:37] <Khanas> yahoo support is the worst
#485 [16:37] <Absol> Khanas: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#486 [16:37] <Khanas> i cannot login in my yahoo mail and i want 2 get it swapped to my gmail acc
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#494 [16:52] <Dems_> help
#495 [16:52] <Dems_> i need help from a staff
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#497 [16:56] * Nova [webchat@c-73-123-216-141.hsd1.ma.comcast.net] has joined #minecrafthelp
#498 [16:57] <Nova> Whenever I try to download a version of Minecraft it crashes, what's happening?
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#500 [17:00] * zombiepug9 [webchat@mobile-107-77-213-153.mobile.att.net] has joined #minecrafthelp
#501 [17:01] <zombiepug9> Hello, whenever I start Minecraft, the game will not allow me to click on anything. This is not an issue with my mouse as it is functional. What do I have to do to fix this?
#502 [17:02] <mattym> ??> zombiepug9 av/adwcleaner
#503 [17:02] <Absol> zombiepug9: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#504 [17:02] <Absol> zombiepug9: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#509 [18:19] * PlsLeave [webchat@c-71-229-222-253.hsd1.co.comcast.net] has joined #minecrafthelp
#510 [18:19] <PlsLeave> #minecrafthelp
#511 [18:20] <PlsLeave> #minecrafthelp!
#512 [18:21] <PlsLeave> I need help! i re installed minecraft and when i tried to press play it started downloading. It got half way threw then said this "Unable to save download. bg_BG.lang"
#513 [18:25] <PlsLeave> i dont even have bytefence also
#514 [18:30] * MagicZorro [webchat@186.6.5.204] has joined #minecrafthelp
#515 [18:30] <MagicZorro> Hello
#516 [18:31] <MagicZorro> Can somebody help me?
#517 [18:31] <PlsLeave> i wish
#518 [18:31] <PlsLeave> what is your problem
#519 [18:31] <PlsLeave> maybe i can help
#520 [18:31] <MagicZorro> I turned on shaders and all of a sudden i can see through blocks
#521 [18:31] <MagicZorro> its like x ray
#522 [18:31] <PlsLeave> turn it off
#523 [18:31] <PlsLeave> ...
#524 [18:31] <MagicZorro> Well i like shaders <3
#525 [18:32] <MagicZorro> so is there a sollution?
#526 [18:32] <PlsLeave> re download it
#527 [18:32] <PlsLeave> I need help! i re installed minecraft and when i tried to press play it started downloading. It got half way threw then said this "Unable to save download. bg_BG.lang"
#528 [18:32] <PlsLeave> I need help! i re installed minecraft and when i tried to press play it started downloading. It got half way threw then said this "Unable to save download. bg_BG.lang"
#529 [18:32] * MagicZorro [webchat@186.6.5.204] has left #minecrafthelp
#530 [18:33] <PlsLeave> also when i open my 1.8.8 mods it said "Unable to save download. 1.8.json"
#531 [18:33] <PlsLeave> wow this server is lots of help
#532 [18:33] <PlsLeave> ...
#533 [18:36] * pabik [webchat@cpc102318-sgyl38-2-0-cust123.18-2.cable.virginm.net] has joined #minecrafthelp
#534 [18:36] <PlsLeave> pabik
#535 [18:37] <PlsLeave> leave now
#536 [18:37] <PlsLeave> you will get no help
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#542 [18:57] <PlsLeave> I need help! i re installed minecraft and when i tried to press play it started downloading. It got half way threw then said this "Unable to save download. bg_BG.lang"
#543 [18:57] * PlsLeave [webchat@c-71-229-222-253.hsd1.co.comcast.net] has quit. (Quit: Web client closed)
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#550 [19:25] <MysteriousArk> Hello?
#551 [19:27] * kusanagi [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has joined #minecrafthelp
#552 [19:43] * event54 [webchat@S0106a84e3f5e4f63.cg.shawcable.net] has joined #minecrafthelp
#553 [19:46] <event54> Hello. I have been trying to get into my old mine craft account and i dont remember by password, I tried changing the password but the email the account is associated with i have been locked out of and it wont let me in. Is there any way to change the email on my account?
#554 [19:46] <mattym> ??> event54 account/send-email
#555 [19:46] <Absol> event54: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#556 [19:46] <Absol> event54: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#557 [19:47] <event54> Ok i will try account/send email
#558 [19:47] <event54> one minute
#559 [19:49] <event54> 'Ok it did not work. It just re directed me back to a support page?
#560 [19:50] <mattym> event54, You need to fill out the form that was linked
#561 [19:50] <event54> Ok i will try give me one min
#562 [19:50] <MysteriousArk> Excuse me for a minute, but can someone help me with my minecraft launcher?
#563 [19:51] <mattym> MysteriousArk, Once you explain the problem.
#564 [19:51] * iReptarr [webchat@c-24-62-14-207.hsd1.ma.comcast.net] has joined #minecrafthelp
#565 [19:51] <MysteriousArk> Okay so like, every single time I press play from the minecraft launcher, it gets to the logo screen and then freezes and crashes
#566 [19:52] <MysteriousArk> Sometimes I can get into the actual game but then it freezes and crashes whenever I join a server
#567 [19:52] <mattym> ??> MysteriousArk av/adwcleaner
#568 [19:52] <Absol> MysteriousArk: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#569 [19:52] <Absol> MysteriousArk: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#570 [19:52] * Dudu02 [webchat@177-155-72-66.user.teutonet.com.br] has joined #minecrafthelp
#571 [19:52] <MysteriousArk> This will fix the problem?
#572 [19:52] <mattym> MysteriousArk, Usually does.
#573 [19:53] <Dudu02> Hello, my friend and I are having trouble playing in the same world (using hamachi)
#574 [19:53] <iReptarr> Does anyone know how long it would take for a deleted mojang account email to be able to be used again. Someone had access to my email and i only barely stopped them. They deleted my Mojang account so im trying to recreate it using the same email but it wont let me.
#575 [19:53] <MysteriousArk> I can help with that
#576 [19:54] <mattym> iReptarr, I don't believe they are ever usable again.
#577 [19:54] <mattym> Dudu02, We do not support Hamachi.
#578 [19:54] <iReptarr> shucks. Thanks though @mattym
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#581 [19:56] <MysteriousArk> Okay so I scanned my computer with the software. Now what?
#582 [19:56] <mattym> MysteriousArk, Finish the instructions.
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#585 [20:07] * MysteriousArk [webchat@cpe-76-177-174-6.natcky.res.rr.com] has joined #minecrafthelp
#586 [20:07] <MysteriousArk> I'm back
#587 [20:07] <MysteriousArk> Now what?
#588 [20:08] <mattym> MysteriousArk, Try loading the game again
#589 [20:10] <MysteriousArk> Have to reinstall xD
#590 [20:11] <MysteriousArk> Sorry to ask but, what if this doesn't work?
#591 [20:11] <mattym> Other things can be checked.
#592 [20:11] <MysteriousArk> You have ecnountered this problem before right?
#593 [20:13] <MysteriousArk> Excuse my french but holy shit
#594 [20:13] <Absol> MysteriousArk: Please keep it civil
#595 [20:13] <MysteriousArk> Thank you so much ;D
#596 [20:14] <MysteriousArk> I seriously appreciate this very much
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#600 [21:40] <Andrio> So, apparently the Minecraft Wiki is down
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#602 [22:08] * Jerry [webchat@187-167-76-156.static.axtel.net] has joined #minecrafthelp
#603 [22:08] <Jerry> I am trying to get my account back after not using it for multiple years
#604 [22:09] <Jerry> Thing is I forgot the username/password, and the email service I used for the account has since been shut down...
#605 [22:09] <Jerry> I really don't know what to do
#606 [22:10] <Andrio> ??> Jerry account/send-email
#607 [22:10] <Absol> Jerry: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#608 [22:10] <Absol> Jerry: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#609 [22:11] <Jerry> So I should text them the email I know and what else?
#610 [22:11] <Jerry> I'm pretty sure I know the password but it was probably.
#611 [22:11] <Jerry> Changed.
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#622 [23:32] <kronos> Can't log in to my account have tried resetting password five time now and no new passwords allow me to login. Now get too many reset attempts error.
#623 [23:33] <mattym> ??> kronos login/throttle
#624 [23:33] <Absol> kronos: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#625 [23:33] <Absol> kronos: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#626 [23:34] <kronos> but why didn't the password I have work I was just on the account 2 hours ago? Someone trying to login to my account?
#627 [23:34] <dode5656> When I launch Minecraft it stays Not Responding. Tried Waiting for more than 30 minutes. (I know i said it before but I wasn't here when it was answered)
#628 [23:35] <mattym> ??> dode5656 av/adwcleaner
#629 [23:35] <Absol> dode5656: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#630 [23:35] <Absol> dode5656: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#631 [23:36] <dode5656> Ok will try that.
#632 [23:39] * kronos [webchat@ip-47-236-239-173.florida.us.northamericancoax.com] has quit. (Quit: Web client closed)
#633 [23:42] <dode5656> wanna see what came up in the log?
#634 [23:42] <mattym> dode5656, No need
#635 [23:42] <dode5656> i just clean what it came up
#636 [23:42] <mattym> dode5656, yes
#637 [23:43] <dode5656> PUP.Optional.DriverPack
#638 [23:43] <dode5656> ok
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#640 [23:57] <dode5656> Hey, It still seems not working.
#641 [23:57] <mattym> ??> dode5656 win/reinst
#642 [23:57] <Absol> dode5656: You may need to reinstall the locally installed files that Minecraft puts into place.
#643 [23:57] <Absol> dode5656: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#644 [23:57] <dode5656> Still not responding, or i have to wait again for couple of mins maybe it will work?
#645 [23:58] <mattym> dode5656, Close it and do the new instructions from Absol.
#646 [23:58] <mattym> dode5656, After that see what happens
#647 [23:58] <dode5656> Ok
#648 [23:58] <dode5656> Everything except the saves?
#649 [23:59] <dode5656> I have no worlds