#1 [00:00] <dode5656> now i open minecraft again and make it install the files again ok
#2 [00:01] <dode5656> and if you want to see my DxDiag logs here is it https://paste.ubuntu.com/26541933/
#3 [00:12] <dode5656> it is still not responding ;( why?
#4 [00:12] <dode5656> and i told you late as i waited maybe it could've opened
#5 [00:17] <dode5656> maybe cause i am allocating ram but it doesnt work as that ram is being used
#6 [00:20] <mattym> dode5656, From the dxdiag, that computer is too old to run the game.
#7 [00:22] <dode5656> but before it was able to run Minecraft
#8 [00:22] <dode5656> and i want to play minecraft 1.8.9
#9 [00:22] <dode5656> maybe it installed the wrong driver?
#10 [00:23] <mattym> dode5656, It doesn't meet the requirements
#11 [00:24] <dode5656> What are the requirements?
#12 [00:24] <mattym> https://help.mojang.com/customer/en/portal/articles/325948-minecraft-system-requirements
#13 [00:31] <dode5656> Ok thanks, it was weird as before I could play Minecraft and now I can't.
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#15 [00:34] * Red_M [~potato@aperturescience.red-m.net] has joined #minecrafthelp
#16 [00:36] * Treaqq [webchat@128-73-190-123.broadband.corbina.ru] has joined #minecrafthelp
#17 [00:36] <Treaqq> Hello
#18 [00:36] <Treaqq> Game version 1.12.2. And in the new IC2, diesel fuel BuildCraft is not supported. In Craftweaker, I wanted to make sure that diesel fuel (and wherever it is) could be "shoved" into the semi-liquid generator of IC2, but it does not work for the fifth day :( I can not find a guide for this case and I do not have enough brains to understand how to solve this problem :C
#19 [00:37] <mattym> ??> Treaqq mods
#20 [00:37] <Absol> Treaqq: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#21 [00:37] <dode5656> Good I am starting to put aside money for a PC for programming and Gaming
#22 [00:38] <Treaqq> mattym: IC2, Buildcraft and CraftTweaker
#23 [00:38] <mattym> Treaqq, Read the message you were given
#24 [00:39] <dode5656> no minecraft till new pc ;(
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#28 [01:34] * Lilly [webchat@pool-72-74-27-151.bstnma.fios.verizon.net] has joined #minecrafthelp
#29 [01:35] <Lilly> I'm not getting the email to reset my secuity questions
#30 [01:36] <Lilly> is there a solution to this or a live chat mojang has I can use?
#31 [01:37] <Andrio> Lilly, did you check your spam folder?
#32 [01:37] <Lilly> yeah
#33 [01:37] <Lilly> its still not showing up for me.
#34 [01:37] <Andrio> ??> Lilly account/send-email
#35 [01:37] <Absol> Lilly: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#36 [01:37] <Absol> Lilly: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#37 [01:39] <Lilly> Thank you
#38 [01:39] * Lilly [webchat@pool-72-74-27-151.bstnma.fios.verizon.net] has quit. (Quit: Web client closed)
#39 [01:49] * Christian [webchat@87.116.18.16] has joined #minecrafthelp
#40 [01:49] <Christian> hello
#41 [01:49] <Christian> My name is Christian
#42 [01:51] <Christian> I have an old (but migrated) account here. I just can't login because the account is using my older E-mail which doesn't exist anymore. I can't change it because i don't remember my security questions for 2012
#43 [01:51] <Christian> i don't what to do, can you help me?
#44 [01:52] <Andrio> ??> Christian account/send-email
#45 [01:52] <Absol> Christian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#46 [01:52] <Absol> Christian: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#48 [02:27] * Paddster9 [webchat@103.21.172.87] has joined #minecrafthelp
#49 [02:28] <Paddster9> I have been recieving a error message when i try access a server i have tried reinstalling and different versions i am not modded the error code i am recieving is 'java.lang.NullPointerException: group'
#50 [02:31] <Paddster9> Anyone?
#51 [03:11] * dammer [webchat@5.179.80.196] has joined #minecrafthelp
#52 [03:11] <dammer> Hi, does anyone know how i can restore my old minecraft account, i have forgot my username.
#53 [03:44] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
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#55 [04:11] * Mxt [webchat@94.59.87.63] has joined #minecrafthelp
#56 [04:11] <Mxt> Hello
#57 [04:12] <Mxt> The tool bar disappeared from the screen and I don’t know how to bring it back
#58 [04:13] <Andrio> Mxt, on what version of Minecraft?
#59 [04:14] <Mxt> 1.2.10
#60 [04:14] <Mxt> On ipad
#61 [04:15] * DarkvStar [webchat@client-66-116-5-214.consolidated.net] has joined #minecrafthelp
#62 [04:15] <DarkvStar> I need some help
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#64 [04:56] * lionlips [webchat@171.232.137.52] has joined #minecrafthelp
#65 [04:56] <lionlips> i have some problems joining a server
#66 [05:48] * ILIJA [webchat@77.29.186.201] has joined #minecrafthelp
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#68 [05:59] * Piotrek [webchat@78.10.208.82] has joined #minecrafthelp
#69 [06:00] <Piotrek> So, i don't remember my email that i have made account on like 8 years ago.
#70 [06:01] <Piotrek> What can i do?
#71 [06:01] <Andrio> Piotrek, did you migrate the account?
#72 [06:02] * vidou [webchat@cha59-2-88-175-33-20.fbx.proxad.net] has joined #minecrafthelp
#73 [06:02] <Piotrek> I can't cuz of this
#74 [06:02] <Andrio> ??> Piotrek account/send-email
#75 [06:02] <Absol> Piotrek: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#76 [06:02] <Absol> Piotrek: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#77 [06:02] <vidou> sorry for my english
#78 [06:02] <vidou> since win10, mincraft crash
#79 [06:03] <Piotrek> But that's the problem. I don't have Transaction Id or anything. It was 8 or 9 years ago, i don't remember how did i bought this game. Only thing i can do now is log in using my nickname, but that's all
#80 [06:03] <Piotrek> So i can't change my ingame skin, and migrate.
#81 [06:04] <Andrio> mm...
#82 [06:04] <vidou> the game blocks on the launcher
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#86 [06:39] * miguel123 [webchat@177.55.50.223] has joined #minecrafthelp
#87 [06:39] <miguel123> oi
#88 [06:39] <miguel123> posso jogar minecraft
#89 [06:40] <miguel123> filha da puta
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#94 [07:42] * Z is now known as Guest51766
#95 [07:45] <Guest51766> So the email that was bound to my mojang account has been deleted and now I can't log in at all. Idk if I was hacked but i can't log in
#96 [08:06] * AlbertLP415 [webchat@p54969818.dip0.t-ipconnect.de] has joined #minecrafthelp
#97 [08:06] * AlbertLP415 [webchat@p54969818.dip0.t-ipconnect.de] has joined #minecrafthelp
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#99 [08:10] * seif [webchat@156.197.48.32] has joined #minecrafthelp
#100 [08:10] <seif> hi
#101 [08:10] <seif> can someone help me
#102 [08:11] <seif> anyone
#103 [08:14] <seif> .
#104 [08:17] <seif> anyone???????
#105 [08:29] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Ping timeout: 207 seconds)
#106 [08:35] * seif [webchat@156.197.48.32] has joined #minecrafthelp
#107 [08:36] <seif> when i start the game it always crash
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#110 [09:31] * Johannesmooon [webchat@c83-250-119-150.bredband.comhem.se] has joined #minecrafthelp
#111 [09:32] <Johannesmooon> we cant start minecraft.. it sais can not locate filecatalog
#112 [09:40] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
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#116 [09:57] * e_l1997 [~quassel@2.67.214.174.mobile.tre.se] has joined #minecrafthelp
#117 [09:59] <Dani> My problem is that the game often crashes me. Minecraft game output tells me that there are 2 errors.
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#120 [10:08] * Zontonix [webchat@host109-149-77-30.range109-149.btcentralplus.com] has joined #minecrafthelp
#121 [10:09] <Zontonix> Hello! I can't seem to login to my account or my friends account. It just says login failed!
#122 [10:16] * Zontonix [webchat@host109-149-77-30.range109-149.btcentralplus.com] has quit. (Ping timeout: 180 seconds)
#123 [10:17] * colin [webchat@24.13.46.253] has joined #minecrafthelp
#124 [10:17] <colin> hi
#125 [10:18] <colin> it says "The specified log config does not exist" how do I make that go away so I can play?
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#128 [10:46] * Tautvis [webchat@104.129.28.58] has joined #minecrafthelp
#129 [10:48] <Tautvis> Hi, I had trouble logging into my account yesterday. I changed my password, but the error persisted. This morning, I checked to see if it was fixed overnight (possibly some error on their end) but nothing changed. After looking back in my emails and my parents' emails, I couldn't find a single mention of a transaction ID anywhere so I am completely lost right now. Any help would be appreciated. Thanks.
#130 [10:50] * Johannesmooon [webchat@c83-250-119-150.bredband.comhem.se] has quit. (Ping timeout: 180 seconds)
#131 [11:03] * njd033 [webchat@va-184-6-3-0.dhcp.embarqhsd.net] has joined #minecrafthelp
#132 [11:04] <njd033> The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#133 [11:04] <njd033> The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated?
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#135 [11:18] * greta [webchat@c-73-190-72-15.hsd1.or.comcast.net] has joined #minecrafthelp
#136 [11:18] <greta> I really cant get into my old accout T00K
#137 [11:24] * greta [webchat@c-73-190-72-15.hsd1.or.comcast.net] has quit. (Quit: Web client closed)
#138 [11:31] * Kxse [webchat@188.126.181.164] has joined #minecrafthelp
#139 [11:31] <Kxse> hey
#140 [11:32] * Xanderian [webchat@104.218.49.27] has joined #minecrafthelp
#141 [11:32] <Kxse> If I join a multiplayer server my game crashes!
#142 [11:33] <Xanderian> I can't login to my account anymore. Tried resetting the password multiple times, hasn't worked. Issue's persisted for the past couple of months. Was working yesterday, but literally hours later I couldn't login anymore.
#143 [11:33] * Kxse [webchat@188.126.181.164] has quit. (Client Quit)
#144 [11:33] <Xanderian> I suspect something's borked on my account or something, but idk
#145 [11:38] * iDiaazz [webchat@bl18-30-156.dsl.telepac.pt] has joined #minecrafthelp
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#147 [11:51] <Xanderian> I guess everyone's busy. That's alright. I submitted a support ticket, so hopefully it'll get looked into. I was just hoping someone here might have some pointers for things I can do c:
#148 [11:51] <Xanderian> Good luck, I'm off for now tho
#149 [11:56] * nisa [webchat@lnsm4-toronto11-142-116-130-27.internet.virginmobile.ca] has joined #minecrafthelp
#150 [11:57] <nisa> mine says unable to extract native files when I'm trying to download the latest release
#151 [12:10] * Jord [webchat@host86-136-16-121.range86-136.btcentralplus.com] has joined #minecrafthelp
#152 [12:11] <Jord> so every time i load up mc it crashes and gives an error
#153 [12:13] * G_G_woody [webchat@14.47.5.67] has joined #minecrafthelp
#154 [12:13] <Jord> hi
#155 [12:13] * G_G_woody [webchat@14.47.5.67] has quit. (Client Quit)
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#157 [12:14] * preft [webchat@c-1cd6e253.011-2-64736c10.cust.bredbandsbolaget.se] has joined #minecrafthelp
#158 [12:16] <preft> Minecraft wont launch please help me
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#170 [13:26] * TransformerII [webchat@p5484415B.dip0.t-ipconnect.de] has joined #minecrafthelp
#171 [13:26] <TransformerII> hallo
#172 [13:27] * n00bee [webchat@216.160.75.97] has joined #minecrafthelp
#173 [13:27] <TransformerII> hallo warum kann ich mich nicht mehr einloggen
#174 [13:27] <TransformerII> bitte deutsch
#175 [13:27] <n00bee> Hello, for multiplayer on PS4 and Xbox One, does the server have to be PC or PE?
#176 [13:28] <mattym> ??> TransformerII lang/de
#177 [13:28] <Absol> TransformerII: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#178 [13:28] <TransformerII> was soll der scheis bin auf der deutschen seite und werde hier im fuck englich angeschrieben
#179 [13:28] <Absol> TransformerII: Please keep it civil
#180 [13:28] * Erich14_YT [webchat@89.123.55.238] has joined #minecrafthelp
#181 [13:28] <TransformerII> nix google ihr deppen schaut zu das ihr einen auf deutsch herbringt
#182 [13:28] <TransformerII> oder meint ihr ich zahle für nix
#183 [13:28] <TransformerII> oder meint ihr ich zahle für nix
#184 [13:28] * Erich14_YT [webchat@89.123.55.238] has left #minecrafthelp
#185 [13:28] <mattym> n00bee, Neither of those have access to servers, other than Bedrock Edition on the Xbox One, which only has access to partnered servers and Realms
#186 [13:28] * Lord_Ralex kicked TransformerII from #minecrafthelp (Reason: ransformerII :TransformerII)
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#188 [13:31] * SmudgyBlock2138 [webchat@ip565b1e4a.direct-adsl.nl] has joined #minecrafthelp
#189 [13:31] <SmudgyBlock2138> hi
#190 [13:31] <SmudgyBlock2138> i have a problem with logon to minecraft servers
#191 [13:32] <SmudgyBlock2138> i cannot play minecraft servers
#192 [13:32] <SmudgyBlock2138> error:
#193 [13:32] <SmudgyBlock2138> cannot play servers because how your account is setup
#194 [13:33] <SmudgyBlock2138> change online privacy
#195 [13:33] <mattym> SmudgyBlock2138, What version of the game are you playing?
#196 [13:34] <SmudgyBlock2138> minecraft windows 10
#197 [13:35] <mattym> SmudgyBlock2138, See the information here https://paste.ubuntu.com/26547499/
#198 [13:45] * Lor [webchat@tcmson2003w-lp140-04-64-231-2-211.dsl.bell.ca] has joined #minecrafthelp
#199 [13:46] <Lor> Im trying to migrate to a mojang account but i made this account years ago and forgot the email i used. is there anything i can do?
#200 [13:46] <GreyVulpine> Lor - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#201 [13:47] <Lor> thank you very much
#202 [13:48] <n00bee> mattym: So if I start a Bukkit server only PCs and Macs will be able to play on it?
#203 [13:49] <mattym> n00bee, Yes
#204 [13:49] <n00bee> mattym: And if I start a PE server, then only iOS devices will have access to that? No consoles?
#205 [13:49] <mattym> n00bee, Correct
#206 [13:49] <n00bee> mattym: Thanks. Android too, I suppose.
#207 [13:50] <mattym> n00bee, iOS, Android, and Win10 Edition
#208 [13:50] * gonzalitoo [webchat@181.224.123.1] has joined #minecrafthelp
#209 [13:50] <n00bee> mattym: Sorry, what is Win10 edition? Windows phone?
#210 [13:50] * gonzalitoo [webchat@181.224.123.1] has quit. (Client Quit)
#211 [13:50] <mattym> n00bee, The version for Windows 10 PC's
#212 [13:51] <n00bee> mattym: So the version for Windows 10 PCs can't access PC servers then?
#213 [13:51] <mattym> n00bee, Correct
#214 [13:51] <n00bee> mattym: So is it fair to say then that PC servers are going to be a dying breed?
#215 [13:52] <mattym> n00bee, No
#216 [13:53] <n00bee> mattym: So if you have a Windows PC can you get a Minecraft PC version on it that will play PC games? I'm wondering if all new mobile devices and consoles and Windows 10 are all PE then what's left for PC?
#217 [13:54] <mattym> n00bee, Java version still works on Windows 10
#218 [13:54] <n00bee> mattym: So if you were starting a server today, would you do a PC or PE server?
#219 [13:54] <mattym> n00bee, Its really up to you.
#220 [13:56] <Lor> (because i forgot my email) i register for a new mojang account and i find my transaction ID from my new account or old account? to send to mojang customer support
#221 [13:57] <mattym> Lor, The transaction ID is only for whichever you purchased the game on.
#222 [13:57] <Lor> alright, thank you.
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#229 [14:20] * Lothari [webchat@5351BF9A.cm-6-2c.dynamic.ziggo.nl] has joined #minecrafthelp
#230 [14:22] <Lothari> i received this message and now i am unable to play i did change my password but it keeps saying credentials invalid
#231 [14:23] <Lothari> Due to recent suspicious activity in your account we suspect that your Mojang account email and password may have been compromised. To prevent unauthorized use of your account we've reset your account password. If you use that same password on other sites we strongly recommend that you change your password on those sites as well.
#232 [14:23] <mattym> ??> Lothari login/throttle
#233 [14:23] <Absol> Lothari: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#234 [14:23] <Absol> Lothari: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#235 [14:27] <Lothari> well that is bs i was playing just playing left the server to play with my friends and then this happens
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#239 [14:46] <Alice951> My friends can go in inventory or chests and split stuff in to multiple different stacks on android but I can't and I'm on android how do I fix this problem?
#240 [14:48] <Alice951> How do you split stuff into different pieces
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#242 [15:00] * Pintofamilia [webchat@152.249.131.189] has joined #minecrafthelp
#243 [15:00] <Pintofamilia> I need help i forgot my password but the safety questions too
#244 [15:01] <mattym> ??> Pintofamilia account/send-email
#245 [15:01] <Absol> Pintofamilia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#246 [15:01] <Absol> Pintofamilia: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#247 [15:02] <Pintofamilia> i don't have it it was on a email that i don't have anymore
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#249 [15:04] * CodeZz [webchat@in-184-0-71-125.dhcp.embarqhsd.net] has joined #minecrafthelp
#250 [15:04] <CodeZz> i am having problems running minecraft 1.7.10
#251 [15:04] <Pintofamilia> What do i do? I lost the email of the transaction ID
#252 [15:05] <mattym> CodeZz, What happens with the latest version of the game?
#253 [15:05] <mattym> Pintofamilia, Then look into form for the ways to recover it.
#254 [15:06] <CodeZz> wym
#255 [15:06] <CodeZz> it keeps saying unable to download different files
#256 [15:07] <mattym> CodeZz, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#257 [15:09] <Pintofamilia> Thanks i found it
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#259 [15:13] * andr358 [webchat@ip72-198-206-46.om.om.cox.net] has joined #minecrafthelp
#260 [15:13] <andr358> Hello
#261 [15:14] <andr358> When i hit play on the launcher it opens up the game, but the game doesnt freeze its just unclickable. As if its there but far away
#262 [15:15] <mattym> ??> andr358 av/adwcleaner
#263 [15:15] <Absol> andr358: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#264 [15:15] <Absol> andr358: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#265 [15:20] * Pintofamilia [webchat@152.249.131.189] has quit. (Quit: Web client closed)
#266 [15:21] * zUndertanker [webchat@dsl-emcali-200.29.102.4.emcali.net.co] has joined #minecrafthelp
#267 [15:22] <zUndertanker> Hi
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#277 [15:46] * Hammy4lyf [webchat@90.220.205.10] has joined #minecrafthelp
#278 [15:47] <Hammy4lyf> game keeps crashing
#279 [15:47] <mattym> ??> Hammy4lyf launcher/log-txt
#280 [15:47] <Absol> Hammy4lyf: We need to see your full launcher log, which is created in the game directory.
#281 [15:47] <Absol> Hammy4lyf: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#284 [15:49] * CvgL [webchat@pool-108-52-192-129.phlapa.fios.verizon.net] has joined #minecrafthelp
#285 [15:50] <CvgL> Yesterday I came back from my basketball practice and my name was changed without me even touching it. Is there a way to retrieve it? My Optifine cape was also stolen but I assume you don't work with optifine.
#286 [15:50] <Dawn> While trying to get into the game, it comes up with an error saying "The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated"
#287 [15:50] <mattym> Dawn, Do you have the link to your dxdiag report? If so please post the link in this chat.
#288 [15:50] <mattym> ??> CvgL account/send-email
#289 [15:50] <Absol> CvgL: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#290 [15:50] <Absol> CvgL: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#291 [15:51] <Dawn> https://paste.ubuntu.com/=D4xHgHx6SD/
#292 [15:51] <mattym> CvgL, And in the future, do not use your login information on sites that are not mojang run, that includes optifines site
#293 [15:51] <mattym> Dawn, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#294 [15:51] <zUndertanker> Alguien sabe si puedo ejecutar el progreso o mundo que tengo en la version de Minecraft Windows 10 con el Launcher de Java?
#295 [15:52] <Dawn> okay thank yoy
#296 [15:52] <Dawn> you
#297 [15:52] <mattym> ??> zUndertanker lang/es
#298 [15:52] <Absol> zUndertanker: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#299 [15:52] <zUndertanker> Does anyone know if I can run the progress or the world that I have in the Minecraft version of Windows 10 with the Java Launcher?
#300 [15:52] <zUndertanker> Thank's
#301 [15:52] * Dawn [webchat@cpe-174-96-234-23.columbus.res.rr.com] has quit. (Client Quit)
#302 [15:53] <mattym> zUndertanker, No, you cannot.
#303 [15:54] * CvgL [webchat@pool-108-52-192-129.phlapa.fios.verizon.net] has quit. (Quit: Web client closed)
#304 [15:54] <zUndertanker> Give him, thanks for the attention
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#308 [16:38] * Imperium [webchat@c-174-48-68-191.hsd1.fl.comcast.net] has joined #minecrafthelp
#309 [16:38] <Imperium> hey
#310 [16:39] <Imperium> I have a probelm
#311 [16:39] <Imperium> when my games loads up it becomes frozen I'm unable to click anything
#312 [16:39] <mattym> ??> Imperium av/adwcleaner
#313 [16:39] <Absol> Imperium: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#314 [16:39] <Absol> Imperium: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#315 [16:40] * Snowman [~Snowman@85.146.18.119] has joined #minecrafthelp
#316 [16:40] <Imperium> thank you
#317 [16:41] * _Rv [webchat@37.104.190.159] has joined #minecrafthelp
#318 [16:42] <_Rv> it's been around 6 months sinse i run minecraft, but today when i run it showed up to me black screen, i reinstalled it and same proplem came to me, then i reinstalled java but stell i also restart my computer but nothing working
#319 [16:42] * Alfredo20147YT [webchat@181.113.157.116] has joined #minecrafthelp
#320 [16:42] <mattym> ??> _Rv win/dxdiag
#321 [16:42] <Absol> _Rv: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#323 [16:43] <_Rv> mattym i didn't get it
#324 [16:44] <mattym> What?
#325 [16:44] <_Rv> you said win/dxdiag
#326 [16:44] <mattym> _Rv, Read the info Absol wrote.
#327 [16:44] <_Rv> ok
#328 [16:47] * Malawi [webchat@196-210-85-94.dynamic.isadsl.co.za] has joined #minecrafthelp
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#330 [16:47] <Malawi> Hello?
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#338 [17:10] <_Rv> hi
#339 [17:11] <_Rv> it's been around 6 months sinse i run minecraft, but today when i run it showed up to me black screen, i reinstalled it and same proplem came to me, then i reinstalled java but stell i also restart my computer but nothing working
#340 [17:11] <_Rv> https://paste.ubuntu.com/=mNnWbxfzqx/
#341 [17:11] <_Rv> help please
#342 [17:12] <mattym> _Rv, Download and Install the file from this page https://www.geforce.com/drivers/results/130637
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#344 [17:14] * _Rv [webchat@37.104.190.159] has joined #minecrafthelp
#345 [17:14] <_Rv> it's been around 6 months sinse i run minecraft, but today when i run it showed up to me black screen, i reinstalled it and same proplem came to me, then i reinstalled java but stell i also restart my computer but nothing working
#346 [17:14] <_Rv> https://paste.ubuntu.com/=mNnWbxfzqx/
#347 [17:14] <mattym> _Rv, Download and Install the file from this page https://www.geforce.com/drivers/results/130637
#348 [17:15] <_Rv> ok thanks
#349 [17:15] <_Rv> will it work then?
#350 [17:15] <mattym> _Rv, Should
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#352 [17:16] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#353 [17:18] <Kip> I cant join minecraft. If I do it crashes . and if I join with optifine it goes to minecraft but then it freezes when joining anything. I reinstalled mc already and I reset the .minecraft folder
#354 [17:20] * kusanagi [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has joined #minecrafthelp
#355 [17:21] <Kip> I cant join minecraft. If I do it crashes . and if I join with optifine it goes to minecraft but then it freezes when joining anything. I reinstalled mc already and I reset the .minecraft folder
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#359 [17:28] <slayyd> whenever i try to join a minecraft server, java.lang.nullpointerexception: group pops up
#360 [17:28] * Double [webchat@79.17.164.82.customer.cdi.no] has joined #minecrafthelp
#361 [17:29] <Double> hi
#362 [17:29] <slayyd> hey
#363 [17:29] <slayyd> whenever i try to join a minecraft server, java.lang.nullpointerexception: group pops up
#364 [17:29] <Double> ok so i forgot my email to my account
#365 [17:30] <Double> and everytime i try to go to mojang support they tell me to change my password but i have to log in to change it but i cant log in
#366 [17:30] <Double> what do i do
#367 [17:30] <Double> is there someone i can talk to that can get me into my account?
#368 [17:31] <slayyd>
#369 [17:31] <slayyd>
#370 [17:31] <slayyd>
#371 [17:31] <slayyd>
#372 [17:31] <slayyd>
#373 [17:31] * Absol kicked slayyd from #minecrafthelp (Reason: layyd :Stop spamming)
#374 [17:31] <mattym> ??> Double account/send-email
#375 [17:31] <Absol> Double: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#376 [17:31] <Absol> Double: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#377 [17:31] * slayyd [webchat@d23-17-125-85.abhsia.telus.net] has joined #minecrafthelp
#378 [17:32] <slayyd> whenever i try to join a minecraft server, java.lang.nullpointerexception: group pops up
#379 [17:32] <slayyd> why?
#380 [17:32] <slayyd> it wont let me connect to any servers
#381 [17:32] <Double> well when i try to do the thing you sent me it says i have to give the email for my acc
#382 [17:32] <Double> wich i dont have
#383 [17:32] <Double> wtf
#384 [17:33] <slayyd> lmao yall r useless
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#395 [17:54] <Ash> I m trying to switch my windows 10 version of minecraft to the java version
#396 [17:56] <Ash> IK ccidentally purchased the wrong one
#397 [17:56] <Ash> I accidentally*
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#401 [18:15] <Tatooine> Hi, my minecraft password isnt working and forgot password isnt sending an email to the email account connected to the account. Can anyone give any advice to help?
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#405 [18:26] <Tatooine> Hello?
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#412 [18:41] <Antstick> hello
#413 [18:41] <Antstick> when i press play it says unable to save download what do i do
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#422 [19:36] * bhuvan [webchat@host-68-180-94-212.ilbmi.clients.campuscommunicationsgroup.com] has joined #minecrafthelp
#423 [19:38] <bhuvan> i can not loach minecraft
#424 [19:39] <bhuvan> 1.11
#425 [19:40] <bhuvan> it says Unable to locate the Java runtime. Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: C:/Program Files (x86)\Minecraft\game\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: false
#426 [19:41] <Andrio> bhuvan, tried reinstalling the launcher?
#427 [19:41] <bhuvan> ok
#428 [19:42] <bhuvan> can you wait 10min pls
#429 [19:42] <Andrio> ok
#430 [19:42] <bhuvan> ty
#431 [19:45] <bhuvan> it still does not work
#432 [19:46] <bhuvan> My ign is GRIMEXIT
#433 [19:48] <Andrio> ??> bhuvan win/Java/reinst
#434 [19:48] <Absol> bhuvan: You need to reinstall Java.
#435 [19:48] <Absol> bhuvan: First, go to Programs and Features in Control Panel (Add and Remove Programs on XP). Uninstall everything that says Java in the name. Then, go to http://java.com/en/download/manual.jsp to re-install Java.
#436 [19:48] <bhuvan> yh
#437 [19:48] * Ryan63781 [webchat@ool-4353d293.dyn.optonline.net] has joined #minecrafthelp
#438 [19:49] <bhuvan> thats want i did before
#439 [19:50] * Wolf_Gamer15 [webchat@pool-108-17-125-3.pitbpa.fios.verizon.net] has joined #minecrafthelp
#440 [19:50] <Ryan63781> Hello?
#441 [19:50] <bhuvan> yh
#442 [19:50] <bhuvan> hi
#443 [19:51] <Andrio> bhuvan, can you open a Run box?
#444 [19:51] * Wolf_Gamer15 [webchat@pool-108-17-125-3.pitbpa.fios.verizon.net] has quit. (Client Quit)
#445 [19:51] <bhuvan> sure what is that Andrio
#446 [19:52] <Andrio> bhuvan, hold the Windows key and press R
#447 [19:52] <Andrio> bhuvan, then enter C:\Program Files\Java\jre1.8.0_141\bin\javaw.exe and tell me what happens
#448 [19:52] <bhuvan> ok
#449 [19:52] <Andrio> C:\Program Files\Java\jre1.8.0_161\bin\javaw.exe *
#450 [19:53] <bhuvan> and then what should i do
#451 [19:53] <Andrio> What did that do?
#452 [19:53] * bradybleeke12 [webchat@moni-76-76-41-39.wls.metalink.net] has joined #minecrafthelp
#453 [19:54] <bhuvan> thank you now i tryed minecraft and it worked i was probably my side stuff
#454 [19:54] <Andrio> hm
#455 [19:54] <bhuvan> minecraft worked
#456 [19:55] * Mitlander [webchat@159-118-160-191.cpe.cableone.net] has joined #minecrafthelp
#457 [19:55] <bhuvan> minecraft 1.1 i just tryed it one more time
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#459 [19:57] <Mitlander> Hello. My name is Mitlander. I need help with minecraft problems. The problem that i am having is that when i load up minecraft, And click play it gives and error message saying An unexpected issue has occurred. Were sorry for the inconvenience. CAN SOMEONE PLEASE HELP ME!!!
#460 [19:57] <Andrio> ??> Mitlander launcher/crash-log
#461 [19:57] <Absol> Mitlander: We need to see your crash log, which is created after a crash.
#462 [19:57] <Absol> Mitlander: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#465 [20:01] <Mitlander> absol. What File? Assets? Libraries? Versions?
#466 [20:01] <Andrio> never mind.
#467 [20:02] <Andrio> ??> Mitlander launcher/log
#468 [20:02] <Absol> Mitlander: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#469 [20:04] <Mitlander> https://paste.ubuntu.com/=mcTY3bGGh5/
#470 [20:04] <Mitlander> That is for minecraft version 1.12.1
#471 [20:07] <Andrio> hm
#472 [20:09] <Mitlander> so what should i do?
#473 [20:09] <Andrio> Mitlander, can you use the older launcher from https://minecraft.net/download/alternative ?
#474 [20:11] <Mitlander> no
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#476 [20:12] <Mitlander> it says at the end... Please fix the error and restart
#477 [20:12] <Andrio> ??> Mitlander launcher/game-output
#478 [20:12] <Absol> Mitlander: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#479 [20:12] <Absol> Mitlander: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#480 [20:14] <Mitlander> This??? https://paste.ubuntu.com/=bkhK9S6Qzn/
#481 [20:15] <Andrio> Yes
#482 [20:15] <Andrio> ??> Mitlander win/!
#483 [20:15] <Absol> Mitlander: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#484 [20:15] <Absol> Mitlander: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
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#486 [20:17] <Jazi> why can't I log into Minecraft? I am using the correct username and password. I don't have caps lock on my accident or anything like that
#487 [20:18] <Andrio> Jazi, what happens when you try?
#488 [20:18] <Jazi> it tells me invalid username or password
#489 [20:18] <Andrio> ??> Jazi login/throttle
#490 [20:18] <Absol> Jazi: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#491 [20:19] <Absol> Jazi: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#492 [20:19] <Jazi> hmm ok, thanks
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#497 [21:15] * Galaxy_Boi [webchat@cpe-158-222-228-40.nyc.res.rr.com] has joined #minecrafthelp
#498 [21:15] <Galaxy_Boi> hello
#499 [21:15] <Art_> Hey
#500 [21:16] <Art_> Can you help me my mingcraft?
#501 [21:16] <Galaxy_Boi> I have a question about a very old acount that for some reason i can not login to anymore
#502 [21:16] <Galaxy_Boi> And i have all the info writen down
#503 [21:16] <Art_> Yes , how did U no?
#504 [21:16] <Galaxy_Boi> ?
#505 [21:17] <Galaxy_Boi> about what
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#510 [21:17] <Art_> Does the mindcraft ever exrire?
#511 [21:17] <Galaxy_Boi> no
#512 [21:18] <Art_> my account want me to buy another download...
#513 [21:18] <Galaxy_Boi> what?
#514 [21:19] <Art_> I had a account awhile back, tried to play and they want me to buy another mindcraft
#515 [21:19] <Galaxy_Boi> i can not do that
#516 [21:19] <Galaxy_Boi> is there a way you guys can get it back
#517 [21:20] <Art_> why cant I log in my account and play a game?
#518 [21:20] <Galaxy_Boi> i dont know
#519 [21:21] <Art_> Im trying to get it back, but they want me to purchase another game...
#520 [21:21] <Galaxy_Boi> ok but how about me
#521 [21:21] <Galaxy_Boi> ok but how about me
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#523 [21:21] <Art_> Is there any fone numbers to call that U know of?
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#527 [21:23] <Galaxy_Boi> hello
#528 [21:23] * Art_ [webchat@cpe-174-103-160-26.wi.res.rr.com] has quit. (Client Quit)
#529 [21:23] <Galaxy_Boi> Anyone
#530 [21:24] <Galaxy_Boi> HELLO?
#531 [21:24] <Galaxy_Boi> Its important
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#535 [21:26] <Fusion> I cant run minecraft java, i keep getting an error. i tried everything on mojang's website
#536 [21:26] <Galaxy_Boi> excuse me
#537 [21:26] <Galaxy_Boi> @AuBot
#538 [21:27] <Galaxy_Boi> Pretty much I think my acount is hacked or someone somehow got into it
#539 [21:27] <Galaxy_Boi> i can not change my password
#540 [21:28] <Galaxy_Boi> and i bought so much and used so much money on this acount and im so sad that i cant login.
#541 [21:28] <Galaxy_Boi> Wait
#542 [21:28] <Fusion> try resetting your password
#543 [21:28] <Galaxy_Boi> is anyone even online?
#544 [21:28] <Fusion> hi
#545 [21:28] <Galaxy_Boi> hi
#546 [21:28] <Galaxy_Boi> i tried
#547 [21:28] <Galaxy_Boi> it wont work
#548 [21:28] <Fusion> huh
#549 [21:29] <Galaxy_Boi> can i tell you the acount email
#550 [21:29] <Fusion> i just bought minecraft java today and i cant run the game
#551 [21:29] <Galaxy_Boi> wow
#552 [21:29] <Galaxy_Boi> that sucks
#553 [21:29] <Fusion> i get the same crash error
#554 [21:29] <Andrio> ??> Galaxy_Boi account/hacked
#555 [21:29] <Absol> Galaxy_Boi: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#556 [21:29] <Absol> Galaxy_Boi: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#557 [21:29] <Galaxy_Boi> yes
#558 [21:29] <Andrio> ??> Fusion launcher/crash-log
#559 [21:29] <Absol> Fusion: We need to see your crash log, which is created after a crash.
#560 [21:29] <Absol> Fusion: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#562 [21:32] <Fusion> https://paste.ubuntu.com/=pDtbxvr9PH/
#563 [21:34] <Andrio> ??> Fusion win/DXDiag
#564 [21:34] <Absol> Fusion: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#568 [21:37] <Fusion> https://paste.ubuntu.com/=2MPMn58hKJ/
#569 [21:38] <Andrio> Fusion, I'm afraid your video card is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#570 [21:38] <Galaxy_Boi> Andrio
#571 [21:38] <Fusion> ok
#572 [21:38] <Galaxy_Boi> Now it stays I do not even have an acount
#573 [21:38] <Galaxy_Boi> do you think the persin who hacked it might have deleted it?
#574 [21:39] <Fusion> would windows 8.1 home edition work instead of windows 7?
#575 [21:40] <Galaxy_Boi> ANDRIO!!!
#576 [21:40] <Galaxy_Boi> Andrio:
#577 [21:40] <Andrio> Galaxy_Boi
#578 [21:40] <Andrio> Galaxy_Boi, they might have changed the email address.
#579 [21:40] <Andrio> Fusion, no.
#580 [21:40] <Galaxy_Boi> Andrio: DO you think the person who hacked my acount could have deleted it
#581 [21:41] <Andrio> ??> Galaxy_Boi account/send-email
#582 [21:41] <Absol> Galaxy_Boi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#583 [21:41] <Absol> Galaxy_Boi: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#584 [21:41] <Fusion> ok, thanks for the help
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#588 [21:42] <Galaxy_Boi> Andrio: listen
#589 [21:42] <Galaxy_Boi> Andrio: is it possible to look at all old names from one acount
#590 [21:42] <Andrio> Galaxy_Boi, yes; see http://namemc.com/
#591 [21:43] <Galaxy_Boi> Andrio: i found it
#592 [21:43] <Andrio> ok
#593 [21:43] <Galaxy_Boi> Andrio: but how do I get it back
#594 [21:43] <Andrio> Galaxy_Boi, if you can't reset the password, contact Mojang.
#595 [21:44] * Mitlander [webchat@159-118-160-191.cpe.cableone.net] has quit. (Ping timeout: 180 seconds)
#596 [21:44] <Galaxy_Boi> how
#597 [21:44] <Galaxy_Boi> Wait
#598 [21:44] <Galaxy_Boi> Andrio
#599 [21:45] <Galaxy_Boi> Is it possible for you to change an email for an acount
#600 [21:45] <Galaxy_Boi> And i need this acount back
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#602 [21:45] <Sir_Salsa> Yo I need help
#603 [21:45] <Andrio> Galaxy_Boi, no; we aren't from Mojang
#604 [21:45] <Sir_Salsa> I know?
#605 [21:45] <Galaxy_Boi> I bought it back in 2013 and it was my childhood
#606 [21:45] <Sir_Salsa> What'd I walk into
#607 [21:46] <Andrio> Sir_Salsa, #minecrafthelp
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#617 [23:20] <XDcaliver> I just downloaded minecraft and before the game even launches it crashes, what do I do?
#618 [23:21] <mattym> ??> XDcaliver launcher/log-txt
#619 [23:21] <Absol> XDcaliver: We need to see your full launcher log, which is created in the game directory.
#620 [23:21] <Absol> XDcaliver: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#621 [23:26] <XDcaliver> i pasted it, now its just taking awhile to load idk if its bc theres so much content
#622 [23:28] <XDcaliver> https://paste.ubuntu.com/=Y4rdDs5yKX/
#623 [23:29] <mattym> ??> XDcaliver win/reinst
#624 [23:29] <Absol> XDcaliver: You may need to reinstall the locally installed files that Minecraft puts into place.
#625 [23:29] <Absol> XDcaliver: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#627 [23:50] <alex_> hi
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