#1 [00:03] * UnRealDinnerbone [uid60473@id-60473.ealing.irccloud.com] has quit. (Quit: Connection closed for inactivity)
#2 [00:46] * taplab [webchat@119.224.109.149] has joined #minecrafthelp
#3 [00:46] <taplab> mic check
#4 [00:46] <taplab> hi peeps
#5 [00:47] <taplab> anyone awake (calling from +13 GMT)
#6 [00:47] <taplab> ?
#7 [00:47] <Andrio> You using dictation software?
#8 [00:47] <taplab> I'm in the process of rebuilding a server & have a few questions relating to the dizzying array of options available
#9 [00:47] <taplab> hi Andrio
#10 [00:47] <Andrio> Hello...
#11 [00:49] <taplab> I think I have something like a basic handle on forge(?) & how to load mods & texturepacks client-side
#12 [00:49] <taplab> I/we have been using MoneOS TLK for the community space, but it's not actually very nice software & I need to rebuild a new server
#13 [00:49] <taplab> (learn a RasPi is not up to task)
#14 [00:49] <taplab> *MineOS
#15 [00:50] <taplab> I've spun up a vanilla server (not on a RPi) & looks OK
#16 [00:51] <taplab> now looking at enhancement options, but I don't quite understand what options are or do, like Sponge (?), Bukkit (?), Paper (?), Curse (I think?) & so on
#17 [00:51] <taplab> what are these tools & what are they used for?
#18 [00:53] <taplab> I am busy RTFM'ing through the googles, but asing questions & getting corrected will get me there faster
#19 [00:54] <taplab> Andrio (or anyone else): are you able to guide me please?
#20 [00:54] <Andrio> Not really; I don't know much about building servers.
#21 [00:55] <Andrio> Sponge and Bukkit are both modded Minecraft servers that support a plugin API
#22 [00:55] <Andrio> Bukkit was taken down years ago.
#23 [00:55] <Andrio> Curse is the company that hosts the wiki and forums
#24 [00:55] <taplab> ah, thanks - already a great start
#25 [00:56] <Andrio> There are Forge server mds too.
#26 [00:56] <Andrio> mods*
#27 [00:57] <taplab> I see....
#28 [00:57] <taplab> I've been using Forge to facilitate stuff like Mods & resourcepacks/Opti
#29 [00:58] * Axel [webchat@189.202.65.91.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#30 [00:58] <Axel> Error details: The requested operation requires elevation Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: file
#31 [00:58] <Axel> Help
#32 [00:59] <taplab> OK - so forge & sponge are server tweaks of note. Any others high on the list that I should look into?
#33 [00:59] * Aleks [webchat@c-24-16-221-145.hsd1.wa.comcast.net] has joined #minecrafthelp
#34 [00:59] <taplab> Axel: I think I saw something like this when trying to install Opti - I think it has to do with permissions
#35 [00:59] <taplab> OS perms
#36 [01:00] <Axel> Oh god
#37 [01:01] <Axel> I searched on yt and said it was a processor stuff
#38 [01:01] <Axel> idont know how to change them tho minecraft wont start :/
#39 [01:01] <Axel> tho, minecraft
#40 [01:03] <taplab> Axel: my kowledge is limited
#41 [01:04] <Axel> Yeah i suppose but this is a minecraft help chat
#42 [01:04] <Axel> So if anybody reads that and think can help me
#43 [01:05] <Axel> then thx
#44 [01:05] <Andrio> Axel, as a workaround, you can try right clicking the launcher icon and selecting Run as administrator.
#45 [01:05] <Axel> Hmm
#46 [01:05] <Axel> ok
#47 [01:06] <taplab> running arbitrary java with admin rights seems like a absolutely terrible idea, but that's java for you
#48 [01:06] <Axel> Holy moly your knowledge is unlimited
#49 [01:06] <Axel> it worked XD
#50 [01:06] <Axel> Thx ;_;
#51 [01:06] <Andrio> mm
#52 [01:06] <taplab> yea - OS perms issue
#53 [01:07] <Axel> Well idk what to say but thx im outta here 5 stars outta 5
#54 [01:08] * Axel [webchat@189.202.65.91.cable.dyn.cableonline.com.mx] has quit. (Quit: Web client closed)
#55 [01:24] * anthony [webchat@23.28.129.71] has joined #minecrafthelp
#56 [01:25] <anthony> I need help migrating my java account to a microsoft account to play with friends
#57 [01:25] <Andrio> anthony, what's your Minecraft profile name?
#58 [01:25] <anthony> hisiglemic
#59 [01:25] <anthony> i can give the email disclosed with it to as well
#60 [01:26] <Andrio> ok
#61 [01:26] <Andrio> yeah, don't do that.
#62 [01:26] <anthony> okay
#63 [01:26] <Andrio> anthony, you can get a code for the Windows 10 Edition at https://account.mojang.com/me
#64 [01:26] <anthony> okay
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#68 [02:23] <taplab> mic check
#69 [02:23] <taplab> mick check again
#70 [02:23] <taplab> any (new) peeps online yet? calling from +13GMT
#71 [02:23] <taplab> ?
#72 [02:24] <Andrio> ??> taplab ask
#73 [02:24] <Absol> taplab: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#74 [02:24] <Absol> taplab: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#75 [02:25] <taplab> hi folks. just need to make sure I'm not asking into the empty aether.
#76 [02:25] <taplab> I'm trying to get my head around what I suppose it the maddening array of server choices
#77 [02:25] <taplab> what are they & what are they for, etc
#78 [02:26] <taplab> I'm a relative noob, so still figuring my way by messing up builds
#79 [02:26] <Andrio> Customising your server.
#80 [02:26] <taplab> rebuilding a server I suppose
#81 [02:26] <Andrio> mm
#82 [02:26] * basti [webchat@124.104.82.3] has joined #minecrafthelp
#83 [02:26] <taplab> I've been using MineOS TLK, but it's actually a pretty horrible piece of unmaintained kit
#84 [02:26] <taplab> I've been using MineOS TLK, but it's actually a pretty horrible piece of unmaintained kit
#85 [02:27] * basti [webchat@124.104.82.3] has left #minecrafthelp
#86 [02:27] <taplab> I've just spun up a vanilla server & had a go vit Forge as server, & looksing OK so far, so confidence is growing
#87 [02:27] * Andrio has very little experience with anything other than Windows and Ubuntu
#87 [02:28] <Andrio> Forge servers might be incompatible with vanilla clients though.
#88 [02:28] <taplab> that's fine - I'm comfy with POSIX & making backups of functional stacks as I progress
#89 [02:29] <Andrio> All right
#90 [02:30] <taplab> I've found other servers (?) that show promise, and from what I can figure, the contenders (besides vanilla/forge) are Glowstone, Cuberite & Spigot
#91 [02:30] <taplab> and I think there may be some inter-compatibility amongst some of the stacks/API's, but can't be sure until I burn that bridge
#92 [02:31] <Andrio> Spigot was meant to replace Bukkit, which was taken down for legal reasons, so I haven't looked too much into it
#93 [02:31] <taplab> am I right that these are servers in the same sense as I've used and what are these exactly, why would I use either
#94 [02:32] <taplab> yea - spigot does not hold a lot of appeal for me, but looks like a stable & long-running codebase
#95 [02:32] <taplab> not aware of any legal reasons
#96 [02:33] <taplab> ^ re spigot/bukkit
#97 [02:34] <taplab> (looking now)
#98 [02:34] <Andrio> It was deemed to be in infringement of copyright
#99 [02:36] <taplab> hmmmm... okay. seems a little arbitrary, but not going to break my head splitting those hairs. such legals hardly ever makes sense
#100 [02:36] <Andrio> hm
#101 [02:38] <taplab> anyhow...
#102 [02:39] <taplab> I've found current & stable code for Spigot/CraftBukkit, GlowStone & Cuberite - all who seem to be FLOSS builds of servers (?) and I can only assume operate in a similar manner
#103 [02:40] <taplab> so I need to rebuild some server(s) & need to make some design choices early on that will have lasting effects
#104 [02:40] <taplab> the server is for our (NFP) community centre & kids connecting via java clients
#105 [02:41] <taplab> effectively completely offline
#106 [02:41] <thgilfodrol> hello
#107 [02:41] <Andrio> Hello.
#108 [02:42] <thgilfodrol> I run a small server, so I figured I'd be able to share some insight
#109 [02:43] <thgilfodrol> you're on the right track- spigot/craftbukkit (which are effectively the same thing- both are server implementations of the bukkit api) has the most market share
#110 [02:43] <taplab> want to be able to load an array of textures & mods - client & server - and would like to be able to work a way towards support for education purposes in a manner alike to what's happening via MakeCode - use blockly/PXT to code mod & mob behaviour, implementing Python and/or JS
#111 [02:43] <taplab> (but the latter is for much later)
#112 [02:44] <taplab> (but early design choices would affect the viability of such an implementation)
#113 [02:44] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#114 [02:44] <thgilfodrol> spigot is the same as craftbukkit, with the sole difference being any performance tweaks bukkit adds *does not* modify game mechanics
#115 [02:44] <taplab> thgilfodrol: so the Bukkit API is the de-facto standard/norm that other servers effectively backport to ?
#116 [02:45] <thgilfodrol> the tweaks spigot implements are esoteric enough that you won't notice them except in very specific circumstances, and even then you can disable them
#117 [02:45] <thgilfodrol> taplab: bukkit has been around since 2011, and generally effort is made so that plugins are backwards compatible (if that's what you mean)
#118 [02:46] <thgilfodrol> so bukkit has had the benefit of having a lot of adopters for that reason
#119 [02:46] <thgilfodrol> sponge is a relatively new contender, and is more viable now than it was when it first came out
#120 [02:46] <taplab> so in the spiggot/craftbucket scenario, spigot is to CB what Fedora is to CentOS?
#121 [02:47] <taplab> bleeding-edge vs LTS?
#122 [02:47] <thgilfodrol> hmm, related but not quite
#123 [02:47] <thgilfodrol> realistically 99% of the users of bukkit will be using spigot
#124 [02:48] <thgilfodrol> craftbukkit used to be the de-facto (that is, the main and original) implementation of craftbukkit
#125 [02:48] <thgilfodrol> sorry, impl of bukkit*
#126 [02:49] <thgilfodrol> spigot started off as a fork of craftbukkit (might've been a continuation of a fork of craftbukkit, but you get the point)
#127 [02:49] <taplab> thanks thgilfodrol - I think I have a better tentative idea (though difference not quite solid yet - will get there)
#128 [02:49] <thgilfodrol> eventually, when the bukkit team collapsed (and by extension, craftbukkit- they are the same team), the spigot team took over the entire project
#129 [02:50] <taplab> shared codebase, minor fork. but looks like it pulls from the same repo?
#130 [02:50] <thgilfodrol> yes
#131 [02:50] <taplab> will put a pin in bukkit & stick to spigot - makes things easier, thanks
#132 [02:50] <thgilfodrol> though I haven't looked into it, I heard that craftbukkit is really only around as an intermediary step to build spigot
#133 [02:50] <thgilfodrol> (these days, at least)
#134 [02:51] <taplab> OK - so Spigot seems to be the norm (besides Forge)
#135 [02:51] <taplab> thgilfodrol: thanks for your patience so far
#136 [02:51] <thgilfodrol> yeah, I'd say a good 3/4 of servers out there are spigot
#137 [02:51] <thgilfodrol> then to continue the tradition, some people came along and decided that spigot's tweaks weren't enough
#138 [02:52] <taplab> not planning on running public-facing server any time soon, so sweet for now
#139 [02:52] <thgilfodrol> and forked it off to another impl, paperspigot
#140 [02:52] <thgilfodrol> there's a spigot irc channel too, #spigot at irc.spi.gt
#141 [02:53] <taplab> OK - that leaves Glowstone & Cuberite - both FLOSS server implementations as far I can tell
#142 [02:53] <thgilfodrol> they used to have a channel here as well that bridged to there, but it's been decommissioned
#143 [02:53] <thgilfodrol> yeah, afaik spigot/bukkit is non-free
#144 [02:54] <taplab> I'll reach out here later, thanks. This channel is on the official wiki as the go-to place for good advice from good people, so thought I'd start here
#145 [02:54] <thgilfodrol> afaik you can't legally redistribute mojang code, and previously craftbukkit/spigot jars were downloadable as is
#146 [02:55] <thgilfodrol> to avoid that you now have to download the official server jar, then patch it yourself to get spigot, craftbukkit, and the bukkit api jars
#147 [02:55] <thgilfodrol> (they provide an automated tool for this)
#148 [02:55] <taplab> quick sidetrack - say I set up a server via Forge or Spiggot, can I "port" or spin up said server on another server like Glowstone (GS) or Cuberite (CR) & visa versa
#149 [02:56] <taplab> ie. would data-files be "binary-compatible", for lack of a better term?
#150 [02:56] <thgilfodrol> you might, but you might need some tweaks
#151 [02:56] <thgilfodrol> world saves should be the same throughout
#152 [02:56] <thgilfodrol> but config files and locations may be different
#153 [02:57] <thgilfodrol> for example, the world save folder structure is slightly different between spigot and vanilla
#154 [02:57] <taplab> yea - that's what I mean. I would hate the kids to put in a lot of hard work into their managed world, just for me to come along & /dev/nul it all when I switch servers
#155 [02:57] <thgilfodrol> but you can use spigot worlds in vanilla if you move a folder or two around
#156 [02:57] <thgilfodrol> I can't speak for glowstone or cuberite though
#157 [02:58] <taplab> had a play with those at all?
#158 [02:58] <thgilfodrol> I remember logging into glowstone's public test server back in 2014/2015, but this was super early in its dev when bukkit had recently just collapsed
#159 [02:59] <thgilfodrol> I remember lots and lots of rolling green hills and nothing else lol
#160 [02:59] <thgilfodrol> they're probably gotten further than that with their terrain generation
#161 [02:59] <thgilfodrol> they've*
#162 [02:59] <taplab> pulic servers?
#163 [03:00] <taplab> brb afk
#164 [03:00] <thgilfodrol> I haven't touched cuberite for a couple years, but I remember it being fairly feature complete and compatible with the official client for a clean implementation
#165 [03:01] * Merric [webchat@47.145.236.212] has joined #minecrafthelp
#166 [03:02] <Merric> Heyo! Just wanted to ask about the recent update. I've been away since 1.10.2...? And I've isolated my current issue to be directly involved with my game going to fullscreen, does anyone have a work around for this?
#167 [03:02] <thgilfodrol> Merric: what is the problem?
#168 [03:03] <Merric> So everytime I launch Minecraft with the fullscreen option enabled, it crashes.
#169 [03:04] <Merric> I was wondering if this was a version issue and if there was some work around that's been discovered for it.
#170 [03:04] <thgilfodrol> ??> Merric launcher/log
#171 [03:04] <Absol> Merric: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#172 [03:06] <Merric> https://paste.ubuntu.com/=2qRNSYSQN3/
#173 [03:06] <Merric> Boop.
#174 [03:07] <Merric> Note: This was after I went into the config log, turned "fullscreen" to false and then booted up the game without the crash, went into the in game options, turned on fullscreen, and had it crash on me.
#175 [03:08] <thgilfodrol> Merric: one moment
#176 [03:08] <Merric> No problemo.
#177 [03:10] <thgilfodrol> ??> Merric win/dxdiag
#178 [03:10] <Absol> Merric: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#179 [03:11] <taplab> thgilfodrol: thanks for your help. I think I have a better grasp. will query respective channels/communities re their perspectives & caveats
#180 [03:12] <thgilfodrol> taplab: no problem- I checked on cuberite while you were away
#181 [03:12] <taplab> yea?
#182 [03:12] <thgilfodrol> taplab: seems they're mostly feature complete for 1.12, but they're missing some survival functionality
#183 [03:13] <thgilfodrol> taplab: however, they have numerous performance optimizations- everything is multithreaded (whereas pretty much every other server is singlethreaded, save for networking)
#184 [03:14] <taplab> that's pretty significant...
#185 [03:14] <Merric> thgilfodrol: https://paste.ubuntu.com/=F7hSQtYg46/
#186 [03:14] <Merric> Meep.
#187 [03:14] <thgilfodrol> taplab: yeah, iirc each world gets its own thread in cuberite, and it's very noticeable for chunk generation speeds
#188 [03:14] * dan89 [webchat@c110-22-141-150.mckinn4.vic.optusnet.com.au] has joined #minecrafthelp
#189 [03:14] <dan89> help
#190 [03:14] <dan89> i cant log in to my account
#191 [03:15] <thgilfodrol> taplab: when I ran a cuberite test server a couple years back, I think the memory consumption at idle was easily a quarter (might've been a tenth actually)
#192 [03:15] <thgilfodrol> dan89: what happens when you try?
#193 [03:15] <dan89> i have 3 and it says the password is wrong, when i change the password it still says the password is wrong
#194 [03:15] <thgilfodrol> taplab: so yeah, I guess if you're looking for FLOSS and performance, cuberite is the way to go
#195 [03:15] <Merric> Wait... Did you get that?
#196 [03:16] <thgilfodrol> taplab: if you're looking for something fully feature complete, with tons of expandability and functionality written by the community, go for spigot
#197 [03:16] <taplab> thgilfodrol: so only really applicable when running mutliple public worlds. I see they have a pretty mature web admin console
#198 [03:16] <thgilfodrol> Merric: yeah, one moment
#199 [03:16] <dan89> i can see my account settings on the mojang settings with my email and password, when i try to log into minecraft it says the password is wrong. even when ive just changed it
#200 [03:16] <Merric> Coolio.
#201 [03:16] <taplab> others in our community group can't drive a CLI, so something like that's pretty valuable
#202 [03:16] <thgilfodrol> taplab: and if you're looking for an experience similar to spigot while having the option of having client/server mods in addition to plugins, go for sponge/spongeforge
#203 [03:17] <thgilfodrol> taplab: it's worth mentioning that there are numerous third party web interfaces around, I can link you a few notable ones in a moment
#204 [03:17] <thgilfodrol> ??> dan89 login/throttle
#205 [03:17] <Absol> dan89: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#206 [03:17] <Absol> dan89: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#207 [03:18] <dan89> and what happens if it says the password is still incorrect?
#208 [03:18] <thgilfodrol> dan89: then it's likely a network/interfering program issue on your computer
#209 [03:18] <taplab> thgilfodrol: I've looked on the wiki, but a lot of them seem very outdated & defunct. I think Pterodactyl.io was the only stand-out
#210 [03:19] <thgilfodrol> taplab: that one is decent, yeah
#211 [03:19] <thgilfodrol> taplab: multicraft is popular with the commercial group but I don't like it
#212 [03:20] <taplab> thgilfodrol: as you may have noticed, I have a strong FLOSS bias (but not exclusively so)
#213 [03:20] <thgilfodrol> taplab: pterodactyl is fully free iirc
#214 [03:21] <thgilfodrol> (both beer and freedom)
#215 [03:21] <taplab> yea
#216 [03:21] <thgilfodrol> Merric: your driver looks fairly up to date, but can you try this one, just in case? http://www.nvidia.com/download/driverResults.aspx/130633/en-us
#217 [03:22] <thgilfodrol> taplab: I personally use AMP if I need to have a panel non-cli people can use: https://cubecoders.com/AMP
#218 [03:22] <Merric> thgilfodrol: No problemo.
#219 [03:22] <thgilfodrol> taplab: it's currently in beta, but one license costs something like $5 and you can deploy 3 instances with it
#220 [03:23] <thgilfodrol> taplab: you can do one-click installs of modpacks, different server impls, and I think there's also support for non-minecraft server software too, such as servers for steam based games
#221 [03:23] <taplab> looks nice
#222 [03:23] <taplab> I see there's also PufferPanel
#223 [03:24] <thgilfodrol> taplab: iirc pufferpanel and pterodactyl are similar
#224 [03:24] <thgilfodrol> taplab: I don't think they're forks per se, but from what I remember pufferpanel used to be maintained by a 2.5 man team
#225 [03:24] <Merric> thegilfodrol: Once I update this, what would be the next step?
#226 [03:25] <taplab> yea - seems so. I think Puffer may be a more general game server tool
#227 [03:25] <thgilfodrol> taplab: one dev didn't agree with the goals of the project, and split off to make pterodactyl if memory serves
#228 [03:25] <thgilfodrol> Merric: I'd try launching the game in fullscreen again, see if it works
#229 [03:27] <Merric> thgilfodrol: No problem. I'll do that once this is done updating and tell you the results. :D
#230 [03:27] <thgilfodrol> Merric: good luck
#231 [03:28] <taplab> ok - enough for now. thanks for all the fish
#232 [03:29] <thgilfodrol> taplab: no problem- best of luck with the hosting!
#233 [03:31] <taplab> cheers
#234 [03:33] <Merric> thgilfodrol: Nope tried and it crashed again. Want the launcher/log?
#235 [03:33] <thgilfodrol> Merric: sure
#236 [03:35] <Merric> thgilfodrol: https://paste.ubuntu.com/=5RyWBVrbWj/
#237 [03:36] <thgilfodrol> Merric: do you know how to get to your .minecraft folder?
#238 [03:36] <Merric> thgilfodrol: Yeah. What file would you like me to get?
#239 [03:37] <thgilfodrol> Merric: can you try renaming .minecraft to something like .minecraftold, then re-launch the launcher and game?
#240 [03:37] <thgilfodrol> Merric: this is to simulate a clean install
#241 [03:37] <Merric> thgilfodrol: No problemo
#242 [03:48] <Merric> thgilfodrol: Did it, tried fullscreen and crashed again. https://paste.ubuntu.com/=JdD8j6XCmC/
#243 [03:49] <thgilfodrol> Merric: how long has this been a problem?
#244 [03:50] <Merric> thgilfodrol: This is the first I've seen it. As mentioned before, the last version I played was 1.10.2, somewhere around there.
#245 [03:53] <thgilfodrol> Merric: I think I remember seeing this issue before- something about non-standard monitor refresh rates
#246 [03:53] <thgilfodrol> Merric: do you know how to get to your display settings?
#247 [03:54] <Merric> thgilfodrol: Yes!
#248 [03:54] <thgilfodrol> Merric: can you go to advanced display settings, then display adapter properties?
#249 [03:54] <Merric> thgilfodrol: There.
#250 [03:55] <thgilfodrol> Merric: what options do you have when you click on List All Modes (specifically the last segment, xx Hertz)?
#251 [03:58] <Merric> thgilfodrol: A lot. Any specific resolution you want? Or Hertz? I've got 59 to 75 Hertz options as well as 25 to 30 Hertz (Interlaced).
#252 [03:59] <thgilfodrol> Merric: what option are you on right now?
#253 [04:00] <Merric> 640x480 59 Hertz.
#254 [04:02] <thgilfodrol> Merric: can you double click a suitably high resolution 60 Hertz option, click on Apply, then try the game again?
#255 [04:02] <Merric> thgilfodrol: Yee.
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#258 [04:04] <Merric> thgilfodrol: WOOOOO! Did it!
#259 [04:04] <thgilfodrol> Merric: awesome
#260 [04:05] <Merric> thgilfodrol: For records sake it was 1680x1050 60 Hertz. :3
#261 [04:05] <Merric> thgilfodrol: Thanks for all the help and patience!
#262 [04:05] <thgilfodrol> Merric: so yeah, the issue appeared to be caused by having a 59hz refresh rate- not quite sure why
#263 [04:05] <thgilfodrol> Merric: no problem, have fun- what's your monitor's usual/max resolution?
#264 [04:06] <Merric> thgilfodrol: Would you like me to do anything else before going? And I usually have it set at 1768x992.
#265 [04:07] <thgilfodrol> Merric: nope, that should be everything. I'm curious though, why 1768x992?
#266 [04:07] <Aea> What should i do if i cant remember my security questions and the email i used for my account is now invalid?
#267 [04:07] <thgilfodrol> ??> Aea account/send-email
#268 [04:07] <Absol> Aea: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#269 [04:07] <Absol> Aea: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#270 [04:07] <Merric> thgilfodrol: At the moment I'm running my monitor on a LED TV, I assume it's the natural resolution for it? It's a weird one for sure.
#271 [04:08] <Aea> The transaction ID (if its still there after this many years) is on the invalid email that i cant access
#272 [04:08] <Merric> thgilfodrol: Maybe that'll help with some of the other people having issues.
#273 [04:08] <thgilfodrol> Aea: mention in the email that you no longer have it; they may be able to offer alternate methods of verification
#274 [04:09] <Aea> Okay - I'll try
#275 [04:09] <thgilfodrol> Merric: that's odd, your dxdiag indicates a native of 1360x768, but that it was currently in 1768x992
#276 [04:10] <thgilfodrol> Merric: thanks for your patience too, by the way
#277 [04:10] <thgilfodrol> Merric: there is a long standing bug report for your issue (and some others- may be a blanket report) at https://bugs.mojang.com/browse/MC-5520
#278 [04:11] <thgilfodrol> Aea: do you remember when you bought the game?
#279 [04:12] <Merric> thgilfodrol: -shrugs- I honestly don't know with this TV. It's a funky one for sure. And no problem! The least I can do is help someone helping me by remaining calm. I used to do a bit of troubleshooting so I know how that end works when it comes to some customers...
#280 [04:13] <thgilfodrol> Merric: heh, yeah- most of the people who come in here are decent fortunately
#281 [04:16] <Aea> I do remember for one instance
#282 [04:18] <Merric> thgilfodrol: Thank god. Glad to hear that... Took people long enough to realize "If you need help, be kind." Either way, I won't keep ya chatting with me and wasting your time. Have a good one my friend!
#283 [04:18] <Merric> thgilfodrol: Don't work yourself too tired. xD
#284 [04:18] <thgilfodrol> Merric: all good- this is a volunteer run channel anyway- no commitments =p
#285 [04:18] <thgilfodrol> Merric: have a good day!
#286 [04:19] <Merric> thgilfodrol: Take care ^^
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#289 [04:30] <bboom> https://paste.ubuntu.com/=X5PVpzrTs8/
#290 [04:31] <bboom> help?
#291 [04:32] <Andrio> bboom, install this driver: https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-?product=81526
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#296 [04:48] * BroLow [webchat@p4FE16DF8.dip0.t-ipconnect.de] has joined #minecrafthelp
#297 [04:48] <BroLow> I can't log in to minecraft. Error Message: An error prevented your request from being processed. Please try again.
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#301 [05:06] <bboom__> https://paste.ubuntu.com/=X5PVpzrTs8/
#302 [05:06] <bboom__> I need help with this please
#303 [05:06] <Andrio> bboom__, install this driver: https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-?product=81526
#304 [05:07] <bboom__> Alright!
#305 [05:10] <taplab> OK - putting the server-shenanigans aside, does anyone have insights into the new MakeCode/PXT coding stuff? PXT is opensource, and I would like to find a way to use that as a teaching tool for Python/JS in out workshops
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#308 [05:18] * zWoKi [webchat@ti0033a400-1834.bb.online.no] has joined #minecrafthelp
#309 [05:19] <zWoKi> Hello, i've had this account for so many years "zWoKi" and i've changed my email address connected to that account due to not remembering my old password on that email.
#310 [05:20] <zWoKi> Now my issue is that i want to retrieve my account back without registering a new one.. but cant remember my password
#311 [05:20] <GreyVulpine> zWoKi - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#320 [06:28] <bboom> https://paste.ubuntu.com/=KxRmhNnjBP/
#321 [06:28] <bboom> I need help with this please
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#325 [06:36] <micdrop> https://paste.ubuntu.com/=KxRmhNnjBP/
#326 [06:36] <micdrop> I need help with this
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#330 [06:43] <Hobi> https://paste.ubuntu.com/=KxRmhNnjBP/
#331 [06:43] <Hobi> Please help with this :(
#332 [06:43] <Hobi> I can't play the game, it always crashes
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#336 [06:47] <atrofaun> I can not get into minecraft! A message appears saying that the username or password is wrong, but I even have a notepad with my Login written! What do I do? Note: My Minecraft is neither shared nor full access. Thank you!
#337 [06:49] * seif [webchat@156.194.222.170] has joined #minecrafthelp
#338 [06:49] <Andrio> ??> Hobi win/hosts
#339 [06:49] <Absol> Hobi: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#340 [06:49] <Absol> Hobi: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto http://paste.ubuntu.com, and give us the resulting URL.
#341 [06:49] <Andrio> ??> atrofaun login/throttle
#342 [06:49] <Absol> atrofaun: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#343 [06:49] <Absol> atrofaun: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#344 [06:49] <seif> ?
#345 [06:49] <seif> is there anyone can help me
#346 [06:50] <GreyVulpine> With?
#347 [06:50] <seif> my game when i launch it it crash
#348 [06:51] <GreyVulpine> seif - Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#349 [06:52] <seif> thanks
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#351 [06:54] <Hobi> Alright! I followed the steps and the link is https://paste.ubuntu.com/=BBch6mrkpy/
#352 [06:56] <seif> i did it all whats next
#353 [06:56] <GreyVulpine> seif - Give us the link to it
#354 [06:56] <seif> https://paste.ubuntu.com/=YkwWVph7yN/
#355 [06:56] <Andrio> ??> Hobi win/hosts/edie
#356 [06:56] <Andrio> ??> Hobi win/hosts/edit
#357 [06:56] <seif> this?
#358 [06:56] <Absol> Hobi: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#359 [06:56] <Absol> Hobi: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#360 [06:56] <Andrio> Hobi, delete the contents of that file and then save it
#361 [06:57] <GreyVulpine> seif - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#362 [06:58] <seif> is it another one cause it did that once
#363 [06:59] <Hobi> Start Menu? Where is that?
#364 [07:00] <Andrio> Hobi, it appears when you press the Windows key
#365 [07:01] <seif> grey
#366 [07:03] <GreyVulpine> seif - Waiting on your dxdiag link
#367 [07:03] <seif> https://paste.ubuntu.com/=gDqwdYnC2t/
#368 [07:03] <seif> this?
#369 [07:03] <GreyVulpine> seif - Yes, one moment
#370 [07:03] <Hobi> Okay I did all tho
#371 [07:04] <Hobi> all those things*
#372 [07:06] <GreyVulpine> seif - Download and install: http://www.nvidia.com/download/driverResults.aspx/130637/en-us
#373 [07:06] <seif> thats will fix it?
#374 [07:06] <Andrio> Hobi, see whether your server works now
#375 [07:07] <seif> mr grey
#376 [07:07] <GreyVulpine> seif -Yes
#377 [07:07] <seif> thats will fix it?
#378 [07:07] <GreyVulpine> seif - Yes.
#379 [07:07] <seif> i have to wait 33 min
#380 [07:08] <seif> hey how much fbs i can use for minecraft?
#381 [07:09] <Hobi> Alright
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#385 [07:28] <atrofaun> I managed to log in but now appears to play demo. Can someone help me? Thanks. : )
#386 [07:33] * UnRealDinnerbone [uid60473@id-60473.ealing.irccloud.com] has joined #minecrafthelp
#387 [07:34] <Andrio> atrofaun, are you sure you're using the right email address?
#388 [07:34] <atrofaun> Yes
#389 [07:38] <Andrio> ??> atrofaun account/bug/demo
#390 [07:38] <Absol> atrofaun: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
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#394 [07:40] <Galaxy_Boi> anyone?
#395 [07:41] * Galaxy_Boi [webchat@cpe-158-222-228-40.nyc.res.rr.com] has quit. (Client Quit)
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#397 [07:46] <Hobi> OKay so
#398 [07:46] <Hobi> I did all the steps but it is still not working!
#399 [07:49] <Hobi> https://paste.ubuntu.com/=QjVNcKmbHS/
#400 [07:49] <Hobi> Help?
#401 [07:50] <Andrio> ??> Hobi launcher/crash-log
#402 [07:50] <Absol> Hobi: We need to see your crash log, which is created after a crash.
#403 [07:50] <Absol> Hobi: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#404 [07:50] <atrofaun> I paid to Mojang and I need you to help me log in, otherwise it will be different! (:<
#405 [07:52] <Andrio> atrofaun, you might need to contact Mojang
#406 [07:53] * joans [webchat@h-79-120.A328.priv.bahnhof.se] has joined #minecrafthelp
#407 [07:53] <joans> Hello, is somebody there?
#408 [07:53] <joans> My game crashes upon startup
#409 [07:54] <Hobi> https://paste.ubuntu.com/=nDDnNQZFsH/
#410 [07:54] <Hobi> here
#411 [07:54] <joans> and?
#412 [07:54] <Andrio> ??> Hobi win/DXDiag
#413 [07:54] <Absol> Hobi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#414 [07:54] <Andrio> ??> joans launcher/crash-log
#415 [07:54] <Absol> joans: We need to see your crash log, which is created after a crash.
#416 [07:54] <Absol> joans: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#417 [07:56] <joans> https://paste.ubuntu.com/=qq23CmYKJ3/
#418 [07:57] <Andrio> ??> joans win/DXDiag
#419 [07:57] <Absol> joans: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#420 [07:58] <joans> https://paste.ubuntu.com/=bpTbTMwBMP/
#421 [07:59] <Hobi> I did the steps https://paste.ubuntu.com/=YyP58hvbGw/
#422 [08:00] <Andrio> joans, try installing this driver: http://www.nvidia.com/download/driverResults.aspx/130633/en-us
#423 [08:00] <joans> Okay
#424 [08:01] * XxErikGamerBRxX [webchat@177.10.87.5] has joined #minecrafthelp
#425 [08:01] <Andrio> Hobi, try installing this driver: https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-?product=81526
#426 [08:02] <Andrio> Hobi, you might need to switch to Minecraft 1.7.2
#427 [08:03] <Hobi> How to I switch to Minecraft 1.7.2 ?
#428 [08:03] <Hobi> do*
#429 [08:03] <Andrio> ??> Hobi launcher/change-version
#430 [08:03] <Absol> Hobi: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#431 [08:03] <Hobi> Will the different version ffect my gameplay?
#432 [08:03] <Hobi> effect*
#433 [08:04] <Andrio> Ye
#434 [08:04] <Andrio> s
#435 [08:04] <Hobi> ..How much?
#436 [08:04] <Andrio> Well, there have been a lot of changes since version 1.7.2
#437 [08:04] <Andrio> that it's less likely to crash some older Intel video drivers is one of them
#438 [08:05] <Hobi> Oh heck.
#439 [08:05] <Andrio> I'd try 1.12.2 first and see if it still crashes
#440 [08:05] <Hobi> That's what I get for owning a laptop from the ancient times.
#441 [08:06] <Andrio> mm
#442 [08:06] <Hobi> Yeah yeah. I will download the thingie first and try.
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#452 [08:42] * Sokratoon [webchat@88.80.221.87.dynamic.jazztel.es] has joined #minecrafthelp
#453 [08:42] <Sokratoon> hi¿?
#454 [08:42] <Sokratoon> i have a problem
#455 [08:42] <Sokratoon> when i start minecraft
#456 [08:42] <Sokratoon> the game put The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#457 [08:42] <GreyVulpine> Sokratoon - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#458 [08:43] <Sokratoon> plz
#459 [08:43] <Sokratoon> help me
#460 [08:44] <GreyVulpine> Sokratoon - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#467 [09:03] * CombaayG0D_ [webchat@179.210.200.57] has joined #minecrafthelp
#468 [09:03] <CombaayG0D_> hi
#469 [09:06] * CombaayG0D_ [webchat@179.210.200.57] has quit. (Ping timeout: 180 seconds)
#470 [09:15] * Morgan [webchat@host86-175-243-146.range86-175.btcentralplus.com] has joined #minecrafthelp
#471 [09:16] <Morgan> i am trying to sign up for minecraft but it says my email has been taken. I have not made an account! So I pressed forgot your password and it did not send me an email since i have not made an account. Please help!
#472 [09:17] <GreyVulpine> Morgan - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#473 [09:17] <Morgan> i want to talk to someone
#474 [09:18] <GreyVulpine> There is nobody here to talk to. We don't work for Mojang.
#475 [09:18] * Lalo45HD [webchat@191.89.114.185] has joined #minecrafthelp
#476 [09:18] <Morgan> oh
#477 [09:18] <Lalo45HD> Hi!, i have a problem too bad
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#479 [09:20] * Sokratoon [webchat@88.80.221.87.dynamic.jazztel.es] has joined #minecrafthelp
#480 [09:21] <Sokratoon> The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#481 [09:21] <Sokratoon> plz help
#482 [09:21] <Sokratoon> hello¿?
#483 [09:24] * Noxinity [webchat@69.157.137.47] has joined #minecrafthelp
#484 [09:24] <Sokratoon> hi
#485 [09:24] <Sokratoon> help me
#486 [09:25] <Sokratoon> can u help me¿?
#487 [09:25] <Noxinity> My error message says "Unable To Create temporary directory
#488 [09:25] <Sokratoon> i have a problem when i start minercaft
#489 [09:25] <Noxinity> Please help
#490 [09:25] <Sokratoon> Unable To Create temporary directory
#491 [09:25] <Noxinity> yes
#492 [09:25] <Noxinity> Do you have the same problem?
#493 [09:26] <Sokratoon> you have to put all data info in a new carpet
#494 [09:26] <Noxinity> What carpet
#495 [09:26] <Sokratoon> of ya pc
#496 [09:26] <Sokratoon> you have to create
#497 [09:26] <Sokratoon> one
#498 [09:26] <Noxinity> whats a carpet
#499 [09:26] <Sokratoon> a binder¿?
#500 [09:26] <Sokratoon> i speak spanish
#501 [09:26] <Sokratoon> XD
#502 [09:26] <Noxinity> oh
#503 [09:27] <Noxinity> should i redownload mc?
#504 [09:27] <Sokratoon> yah
#505 [09:27] <Sokratoon> delete
#506 [09:27] <Sokratoon> and instll another time
#507 [09:27] <Noxinity> k
#508 [09:27] <Sokratoon> annd tell me what happened
#509 [09:27] <Noxinity> well
#510 [09:27] <Sokratoon> im not an admin but i can help u
#511 [09:28] <Noxinity> I opened minecraft, clicked join and then an error message popped up saying "Unable to create temporary directory"
#512 [09:28] <Sokratoon> i know
#513 [09:28] <Sokratoon> uninstall and install
#514 [09:28] <Noxinity> ok
#515 [09:28] <Sokratoon> my probloem is
#516 [09:28] <Sokratoon> when i start minecraft
#517 [09:29] <Noxinity> I tried reloging on minecraft cause everyones skin was glitched
#518 [09:29] <Sokratoon> put a message like this
#519 [09:29] <Sokratoon> Unable To Create temporary directory
#520 [09:29] <Noxinity> me too
#521 [09:29] <Sokratoon> no no
#522 [09:29] <Sokratoon> that mesage dont appear XD
#523 [09:29] <Noxinity> oh lol
#524 [09:30] <Sokratoon> ther is not an admin
#525 [09:30] <Sokratoon> and we need help :c
#526 [09:30] <Sokratoon> can you help me
#527 [09:30] <Sokratoon> the message is
#528 [09:30] <Sokratoon> he game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#529 [09:31] <GreyVulpine> Again, Sokratoon. Please follow my instructions
#530 [09:31] <GreyVulpine> Sokratoon - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#531 [09:31] <GreyVulpine> Noxinity - Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#532 [09:31] <Sokratoon> sorry
#533 [09:31] <Sokratoon> but
#534 [09:31] <Sokratoon> do you now another way to solve that problem
#535 [09:32] <GreyVulpine> Nope
#536 [09:33] <Sokratoon> emm
#537 [09:33] <Sokratoon> my pc is in spanish
#538 [09:33] <Sokratoon> xd
#539 [09:33] <Sokratoon> i send in spanish
#540 [09:34] <Sokratoon> ¿?
#541 [09:34] <GreyVulpine> That's fine
#542 [09:34] <Sokratoon> ok thanks a lot bro
#543 [09:36] <Sokratoon> ok
#544 [09:36] <Sokratoon> i finish
#545 [09:36] <Sokratoon> what i do now
#546 [09:36] <GreyVulpine> Give us the link to your report
#547 [09:36] <Sokratoon> i put my url in the chat¿?
#548 [09:36] <Sokratoon> https://paste.ubuntu.com/=5CR5SrD5JG/
#549 [09:36] <Sokratoon> ok
#550 [09:36] <Sokratoon> in 5 minutes¿?
#551 [09:36] <Sokratoon> you give me a solution
#552 [09:36] <Sokratoon> ¿?
#553 [09:37] <GreyVulpine> Sokratoon - Download and install: https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81511
#554 [09:37] <Sokratoon> why
#555 [09:37] <Sokratoon> to have minecraft well¿'
#556 [09:37] <GreyVulpine> To fix your problem
#557 [09:38] <Sokratoon> it is going to work¿?
#558 [09:38] <Sokratoon> : )
#559 [09:38] <GreyVulpine> Try it and see
#560 [09:38] <Sokratoon> okay thanks a lot a lot a lot
#561 [09:38] <Sokratoon> :)))))))))))))))))))))))))))))))))))))))))))))))
#562 [09:39] <Sokratoon> hey
#563 [09:39] <Sokratoon> my pc is good¿?
#564 [09:39] <Sokratoon> or is bad?
#565 [09:40] <Sokratoon> you see in the lik
#566 [09:41] <Sokratoon> ok
#567 [09:41] <Sokratoon> let see
#568 [09:44] <Sokratoon> oh my gosh
#569 [09:44] <Sokratoon> i was afraid
#570 [09:44] <Sokratoon> my graphics go bad
#571 [09:45] <Sokratoon> yeah
#572 [09:45] <Sokratoon> thanks a lot
#573 [09:45] <Sokratoon> it works bro
#574 [09:45] <Sokratoon> :D
#575 [09:46] <Sokratoon> why the menu is so big
#576 [09:46] <Sokratoon> ¿?
#577 [09:46] <Sokratoon> and the game
#578 [09:48] <Sokratoon> ok nothing
#579 [09:48] <Sokratoon> i have to go my friend
#580 [09:48] <Sokratoon> thanks
#581 [09:49] * Kip [webchat@541C1942.cm-5-5a.dynamic.ziggo.nl] has joined #minecrafthelp
#582 [09:50] <Kip> I cant see skins in any version of minecraft. I am using the old launcher because I had a problem where I couldnt start minecraft with the new launcher.
#583 [09:50] * Skymade [webchat@a89-183-80-186.net-htp.de] has joined #minecrafthelp
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#585 [09:50] <Kip> I cant see skins in any version of minecraft. I am using the old launcher because I had a problem where I couldnt start minecraft with the new launcher.
#586 [09:50] <Skymade> Hi what do i do when i cant acces my email anymore and need to chang my password
#587 [09:51] * Ashida [webchat@c-76-110-73-215.hsd1.fl.comcast.net] has joined #minecrafthelp
#588 [09:51] <Robot8> Hi when i try to login my account this comes out java.lang.NullPointerException
#589 [09:52] <Kip> Skymade look in your dm
#590 [09:53] <Skymade> Where are my dm?
#591 [09:53] <Kip> uhm
#592 [09:53] <Kip> on the top bar
#593 [09:53] <Kip> or wait
#594 [09:53] <Kip> go to my name in the list
#595 [09:53] <Kip> and then click on it and then dm
#596 [09:58] * Robot8 [webchat@92.52.244.194.pool.invitel.hu] has quit. (Ping timeout: 180 seconds)
#597 [09:59] <Kip> I cant see skins in any version of minecraft. I am using the old launcher because I had a problem where I couldnt start minecraft with the new launcher.
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#600 [10:08] <Holliehawks> Anyoneknow why my minecraft wont load. my pc is a 32 bit and windows 10
#601 [10:08] <Holliehawks> windows 7
#602 [10:09] <GreyVulpine> Well, what does it say?
#603 [10:09] <Holliehawks> it doesnt resond wont go into games
#604 [10:10] <GreyVulpine> So you double click on minecraft to run it, and... it does nothing?
#605 [10:10] <Holliehawks> yes
#606 [10:10] <GreyVulpine> Tried reinstalling minecraft?
#607 [10:10] <Holliehawks> yh i done it like 3 times
#608 [10:10] * forse [webchat@broadband-77-37-185-48.moscow.rt.ru] has joined #minecrafthelp
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#610 [10:10] <GreyVulpine> Has minecraft ever worked before?
#611 [10:11] <Holliehawks> well i just got this pc i usley play it on my laptop that is windows 10 and 64bit
#612 [10:13] <Holliehawks> would i work if i delete of my laptop ?
#613 [10:13] <Holliehawks> *it
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#617 [10:19] * Tobekill [webchat@91.160.104.172] has joined #minecrafthelp
#618 [10:19] <Tobekill> Hi all
#619 [10:20] <Tobekill> i got a problem wtih an old account no connected since 2014 i think then try to get it back with email adress but i d'ont have the password anymore
#620 [10:20] <GreyVulpine> Tobekill - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#621 [10:20] <Tobekill> then i've buy a new account
#622 [10:21] <Tobekill> that what i've done i've send an email to mjang support and they said me to search
#623 [10:21] <Tobekill> here
#624 [10:22] <GreyVulpine> There's nothing we can do to help you recover your account here.
#625 [10:23] <Tobekill> and my new account don't work i think thats because my old game is still on my computor by the way its an memorised password on a java version 1.5.2 of minecraft
#626 [10:23] <Tobekill> so i've all the data dated of 2011/2012/2013 and 2014
#627 [10:23] <GreyVulpine> You can download a new version of minecraft from http://www.minecraft.net/download
#628 [10:24] <Tobekill> that what ive done i can show you the bill i got a new account it don't launch at all
#629 [10:25] <Tobekill> and i think if i do remove all the old game i'll deffinitly loose my chance to get back my old account i don't care if i can't get my money back i'll give the new account to my lil brother
#630 [10:26] <Tobekill> thx for your help :)
#631 [10:28] * goldninja100gn [webchat@66-216-248-169.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
#632 [10:29] <goldninja100gn> How do i "Fix Permissions"
#633 [10:32] * goldninja100gn [webchat@66-216-248-169.dhcp.stcd.mn.charter.com] has quit. (Ping timeout: 180 seconds)
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#636 [10:36] <CordingWater6> I'm trying to install Nodus 2.0-1.7x, and when I tried to get it to work, the launcher fails to download this file called ' lwjgl-platform-2.9.0.jar' and when I downloaded it myself, the app still didn't work. So I'm just wondering how to stop the error message appearing
#637 [10:38] <overline_junior> I installed java 8 161 and minecraft says i dont have it installed
#638 [10:38] <overline_junior> I installed java 8 161 and minecraft says i dont have it installed]
#639 [10:38] <overline_junior> I installed java 8 161 and minecraft says i dont have it installed
#640 [10:38] <overline_junior> I installed java 8 161 and minecraft says i dont have it installed
#641 [10:38] <overline_junior> I installed java 8 161 and minecraft says i dont have it installed
#642 [10:38] * Absol kicked overline_junior from #minecrafthelp (Reason: verline_junior :Stop spamming)
#643 [10:39] * Lor [webchat@tcmson2003w-lp140-04-64-231-2-211.dsl.bell.ca] has joined #minecrafthelp
#644 [10:41] <Lor> I bought a new minecraft account and I was wondering if it was possible to transfer my old ranks (from servers) to my new account?
#645 [10:41] * DreaMBG [webchat@79.134.185.232.unicsbg.net] has joined #minecrafthelp
#646 [10:41] * DreaMBG [webchat@79.134.185.232.unicsbg.net] has quit. (Client Quit)
#647 [10:46] * CordingWater6 [webchat@94.10.50.68] has quit. (Ping timeout: 180 seconds)
#648 [10:54] <GreyVulpine> That's totally up to the server admins to help you with that. Server ranks aren't stored by Mojang, rather they're located locally on the server that you play on
#649 [11:09] <Lor> alright thank you
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#657 [12:00] * BrazilianGirl [webchat@177.193.241.159] has joined #minecrafthelp
#658 [12:02] <BrazilianGirl> I can't connect to multiplayer servers and when I try, appears " Not Authenticated with Minecraft.Net" or " Failed to authenticate your connection!"
#659 [12:03] * iskan00 [webchat@host179-205-dynamic.211-62-r.retail.telecomitalia.it] has joined #minecrafthelp
#660 [12:03] <BrazilianGirl> I tried every thing I could do, but it doesn't fixes the problem! And in the only server I can enter
#661 [12:03] <BrazilianGirl> has a problem with my skin :P
#662 [12:04] * wolf [webchat@d50-99-211-127.abhsia.telus.net] has joined #minecrafthelp
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#664 [12:04] <wolf> hello?
#665 [12:05] * LUCASBRMITO100 [webchat@179.176.201.22.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#666 [12:05] <wolf> Hi!
#667 [12:05] <BrazilianGirl> I'm waiting for help :P
#668 [12:05] <wolf> Oh same.
#669 [12:05] <wolf> :P
#670 [12:05] <wolf> how long have you been waiting?
#671 [12:05] <wolf> how long have you been waiting?
#672 [12:06] * wolf [webchat@d50-99-211-127.abhsia.telus.net] has left #minecrafthelp
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#674 [12:08] * TinyPiney1 [webchat@174-17-145-168.phnx.qwest.net] has joined #minecrafthelp
#675 [12:08] <all> Hello?
#676 [12:08] <TinyPiney1> hello?
#677 [12:08] <all> Hi!
#678 [12:08] <TinyPiney1> Sup
#679 [12:08] <all> umm
#680 [12:08] <all> nothing.
#681 [12:09] <all> just waiting
#682 [12:09] <TinyPiney1> Same ;(
#683 [12:09] <all> how long?
#684 [12:09] <TinyPiney1> idk
#685 [12:09] <all> i dont have my .minecraft folder
#686 [12:09] <all> thats why im here.
#687 [12:09] * BrazilianGirl [webchat@177.193.241.159] has joined #minecrafthelp
#688 [12:09] <TinyPiney1> Oh download it again
#689 [12:09] <BrazilianGirl> I can't connect to multiplayer servers and when I try, appears " Not Authenticated with Minecraft.Net" or " Failed to authenticate your connection!"
#690 [12:09] <all> really
#691 [12:09] <all> you dont hit
#692 [12:10] <all> repair?
#693 [12:10] <TinyPiney1> your .minecraft should be back
#694 [12:10] <all> when i repair it or
#695 [12:10] <all> re download it?
#696 [12:10] <TinyPiney1> try both because this happened to me and I just redownloaded minecraft
#697 [12:10] <TinyPiney1> redownload
#698 [12:10] <all> Did it cost?
#699 [12:11] <all> ???
#700 [12:11] <BrazilianGirl> ._.
#701 [12:11] <TinyPiney1> no you just have to sign in to your account and delete your old minecraft and download a new one
#702 [12:11] <all> Ok
#703 [12:11] <all> brb
#704 [12:11] <TinyPiney1> k
#705 [12:11] <BrazilianGirl> does it fixes multiplayer errors? .-.
#706 [12:14] <all> i hope this works
#707 [12:15] <BrazilianGirl> thx for nothing -_-
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#709 [12:16] <TinyPiney1> did it work
#710 [12:16] <all> idk
#711 [12:16] <all> yet
#712 [12:16] <TinyPiney1> oh ok
#713 [12:16] <all> i few more secs
#714 [12:16] <all> .-.
#715 [12:18] <TinyPiney1> ?
#716 [12:18] <all> ok
#717 [12:18] <all> im finding rn
#718 [12:18] <all> no
#719 [12:18] <all> i dont see t
#720 [12:18] <all> it
#721 [12:18] <all> :(
#722 [12:19] <TinyPiney1> That's weird
#723 [12:19] <all> yea
#724 [12:19] <all> idk why
#725 [12:19] <all> i have the luncher
#726 [12:19] * BrazilianGirl [webchat@177.193.241.159] has joined #minecrafthelp
#727 [12:20] <BrazilianGirl> I can't connect to multiplayer servers and when I try, appears " Not Authenticated with Minecraft.Net" or " Failed to authenticate your connection!"
#728 [12:20] <all> redownload it
#729 [12:20] <BrazilianGirl> I already did it
#730 [12:20] <BrazilianGirl> it doesn't worked
#731 [12:20] <all> ima repair it
#732 [12:20] <BrazilianGirl> I did it to
#733 [12:21] <BrazilianGirl> doesn't worked -_-
#734 [12:21] <GreyVulpine> BrazilianGirl - Ever pirate minecraft?
#735 [12:21] <BrazilianGirl> nop
#736 [12:21] <GreyVulpine> BrazilianGirl - Ever used a third-party launcher?
#737 [12:21] <all> huuuuuuuuuuuuuuh??
#738 [12:21] <BrazilianGirl> What's that? .-.
#739 [12:21] <all> ya
#740 [12:21] <GreyVulpine> Never mind
#741 [12:21] <all> .-.
#742 [12:21] <GreyVulpine> ??> BrazilianGirl win/hosts
#743 [12:21] <Absol> BrazilianGirl: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#744 [12:21] <Absol> BrazilianGirl: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto http://paste.ubuntu.com, and give us the resulting URL.
#745 [12:22] <all> who plays roblox?
#746 [12:22] <TinyPiney1> Absol
#747 [12:22] <BrazilianGirl> wait
#748 [12:23] <all> It prp a scma
#749 [12:23] <BrazilianGirl> I don't have a "win" button
#750 [12:23] <BrazilianGirl> .-.
#751 [12:23] <BrazilianGirl> I'm confused ;-;
#752 [12:23] <GreyVulpine> On your keyboard, lower left corner, what's the key between the ctrl and alt keys?
#753 [12:24] <TinyPiney1> How do I fix my launcher it keeps on crashing?
#754 [12:25] <GreyVulpine> TinyPiney1 - Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#755 [12:25] <all> https://www.youtube.com/watch?v=QUWO-AFDIlk&t=21s
#756 [12:25] <GreyVulpine> !k all
#757 [12:25] * GreyBot kicked all from #minecrafthelp (Reason: ll :<Kicks:1565>)
#758 [12:26] * iskan00 [webchat@host179-205-dynamic.211-62-r.retail.telecomitalia.it] has joined #minecrafthelp
#759 [12:26] <BrazilianGirl> what should I put on "Poster"?
#760 [12:26] <GreyVulpine> Anything you want
#761 [12:26] <BrazilianGirl> ok
#762 [12:26] <BrazilianGirl> ok, I did it
#763 [12:27] <BrazilianGirl> what should I do now?
#764 [12:27] * iskan00 [webchat@host179-205-dynamic.211-62-r.retail.telecomitalia.it] has quit. (Client Quit)
#765 [12:27] <GreyVulpine> Give us the address
#766 [12:27] <BrazilianGirl> k
#767 [12:27] <BrazilianGirl> https://paste.ubuntu.com/=9DByVdQXJG/
#768 [12:28] <BrazilianGirl> here you are .-.
#769 [12:28] <GreyVulpine> Is that all?
#770 [12:28] <BrazilianGirl> yup
#771 [12:28] <GreyVulpine> ??> BrazilianGirl tools/hjt
#772 [12:28] <Absol> BrazilianGirl: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#773 [12:29] <Absol> BrazilianGirl: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#774 [12:31] <BrazilianGirl> it failed
#775 [12:31] <TinyPiney1> https://paste.ubuntu.com/=cfk54xg72p/
#776 [12:32] * LUCASBRMITO100 [webchat@179.176.201.22.dynamic.adsl.gvt.net.br] has quit. (Ping timeout: 180 seconds)
#777 [12:33] <BrazilianGirl> " For some reason your system denied write acess to the Hosts file. If any hijacked domains are in this file, HiJackThis may NOT be able to fix it"
#778 [12:34] <BrazilianGirl> "If that happens, you need to edit the file yourself. To do this, click Start, Run and type..."
#779 [12:34] <GreyVulpine> That's fine, continue
#780 [12:34] <GreyVulpine> TinyPiney1 - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#781 [12:36] <BrazilianGirl> "notepad C:\Windows\System32\drivers\etc\hosts"
#782 [12:37] <BrazilianGirl> "and press Enter. Find the line(s) HiJackThis reports and delete them. Save the file as "hosts". ( with quotes), and reboot"
#783 [12:38] * Witterider [webchat@ip54502625.speed.planet.nl] has joined #minecrafthelp
#784 [12:39] <TinyPiney1> https://paste.ubuntu.com/=vC8VnpmT2k/
#785 [12:40] <BrazilianGirl> I tried to close it, but it stopped working and I can't close it -_-
#786 [12:41] * Witterider [webchat@ip54502625.speed.planet.nl] has quit. (Ping timeout: 180 seconds)
#787 [12:42] <TinyPiney1> what do I do now
#788 [12:42] * sadsad [webchat@p5DEE8672.dip0.t-ipconnect.de] has joined #minecrafthelp
#789 [12:43] <sadsad> Hello there, i got a problem with migrating my years old acc
#790 [12:43] <BrazilianGirl> ok, it is working
#791 [12:43] <BrazilianGirl> wich file do I select?
#792 [12:44] <sadsad> hm ?
#793 [12:46] <BrazilianGirl> ugh
#794 [12:46] <BrazilianGirl> I don't know how to use HiJackThis
#795 [12:47] <BrazilianGirl> I'm getting angry
#796 [12:47] <BrazilianGirl> I'm getting angry
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#798 [12:52] * _sh3lbs_ [webchat@c-73-78-192-58.hsd1.co.comcast.net] has joined #minecrafthelp
#799 [12:52] <TinyPiney1> https://paste.ubuntu.com/=vC8VnpmT2k/
#800 [12:52] <mattym> TinyPiney1, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#801 [12:54] <TinyPiney1> Nooooooooooo ;( but thanks
#802 [12:56] <TinyPiney1> Can I download NVIDIA
#803 [12:56] <mattym> TinyPiney1, No
#804 [13:01] <_sh3lbs_> Hi, so I bought my little brother minecraft for Christmas and we're trying to play together. If he starts the world and opens it to LAN I can see it but it gives me an error message to connect, if I open a world to LAN he doesn't even see it on his multiplayer. Any help is appreciated
#805 [13:02] <mattym> _sh3lbs_, What is the error you get?
#806 [13:02] <_sh3lbs_> one moment
#807 [13:03] <_sh3lbs_> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#808 [13:03] <mattym> _sh3lbs_, Try temporarily disabling the firewall on both computers.
#809 [13:04] <_sh3lbs_> how do i do that
#810 [13:04] <mattym> _sh3lbs_, Are they both windows computers?
#811 [13:04] <_sh3lbs_> yes, his is a dell mine is an asus
#812 [13:05] <_sh3lbs_> i have windows 10 he has windows 7
#813 [13:05] <mattym> _sh3lbs_, On both, go to the control panel, then look for the Windows Firewall, there should be an option to turn it off. After that restart the game and see if anything works
#814 [13:06] <_sh3lbs_> ok and if i do that are we both going to be susceptible to viruses, etc?
#815 [13:06] <mattym> _sh3lbs_, Not really.
#816 [13:06] <_sh3lbs_> ok one moment
#817 [13:08] * taz [webchat@cpe-184-54-248-193.swo.res.rr.com] has joined #minecrafthelp
#818 [13:09] <_sh3lbs_> ok so it's allowed me to join his game now
#819 [13:09] <_sh3lbs_> so do we have to have the firewall off whenever we want to play together?
#820 [13:09] <TinyPiney1> umm mattym
#821 [13:10] <mattym> _sh3lbs_, You can look up how to add an exception for Java, or just have it off whenever playing LAN games.
#822 [13:10] <_sh3lbs_> ok cool thank you! appreciate it
#823 [13:10] <taz> when i try to start a world the launcher screen appears and it tells me the game has crahed. why does it keep doing this
#824 [13:10] <mattym> ??> taz launcher/log
#825 [13:10] <Absol> taz: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#826 [13:11] <taz> thanks
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#831 [13:25] <_sh3lbs_> so when we're in each others worlds (it works now on both i got the exception done) if we're on his game he doesn't have his skin, if we're on mine i don't have my skin (in the other person's view but we do in our invenotry) is there a way to fix it?
#832 [13:25] <mattym> _sh3lbs_, Not really, when you are on LAN, the host is not going through the skins server, so it doesnt load it.
#833 [13:27] <_sh3lbs_> oh ok, thanks!
#834 [13:31] * homer0721 [webchat@108-67-209-254.lightspeed.gnvlsc.sbcglobal.net] has joined #minecrafthelp
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#836 [13:32] <homer0721> Hey
#837 [13:32] <homer0721> So, i have a problem with my account
#838 [13:32] <homer0721> can someone help me?
#839 [13:32] * Mitchel [webchat@CPE00fc8db64123-CM00fc8db64120.cpe.net.cable.rogers.com] has joined #minecrafthelp
#840 [13:33] <homer0721> I forgot the answers to the surety questions on my account, how do i reset them?
#841 [13:33] * gedgar [webchat@05409ff0.skybroadband.com] has joined #minecrafthelp
#842 [13:33] <Mitchel> My minecraft account wont let me sign in, i have tried so many times, changed my password and nothing still works
#843 [13:33] <Mitchel> help
#844 [13:33] <Mitchel> pls
#845 [13:33] <mattym> ??> Mitchel login/throttle
#846 [13:33] <Absol> Mitchel: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#847 [13:33] <Absol> Mitchel: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#848 [13:33] <Absol> Mitchel: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#849 [13:33] * gedgar [webchat@05409ff0.skybroadband.com] has left #minecrafthelp
#850 [13:33] <homer0721> absol
#851 [13:33] <Mitchel> okay
#852 [13:34] <homer0721> how do i reset my sucerety answers
#853 [13:34] <homer0721> on my account
#854 [13:34] <mattym> homer0721, Try checking here https://account.mojang.com/me/changeSecretQuestions
#855 [13:34] <homer0721> i cant change my skin :)
#856 [13:34] <homer0721> :(
#857 [13:34] <homer0721> but
#858 [13:34] <homer0721> i paid the 10cents and it did nothing
#859 [13:34] * gedgar [webchat@05409ff0.skybroadband.com] has joined #minecrafthelp
#860 [13:35] <gedgar> When i go onto minecraft lancher and press play it crashes saying pixels unable to accelerate
#861 [13:35] <mattym> gedgar, Do you have the link to your dxdiag report? If so please post the link in this chat.
#862 [13:36] <gedgar> The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#863 [13:36] <kauani10> minecraft
#864 [13:36] <mattym> ??> gedgar win/dxdiag
#865 [13:36] <Absol> gedgar: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#866 [13:36] <gedgar> ok
#867 [13:38] <gedgar> ------------------ System Information ------------------ Time of this report: 2/10/2018, 19:36:47 Machine name: DELL-PC Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170512-0600) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: OptiPlex 780 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A13
#868 [13:38] <mattym> gedgar, Please follow all the instructions
#869 [13:39] * homer0721 [webchat@108-67-209-254.lightspeed.gnvlsc.sbcglobal.net] has quit. (Ping timeout: 180 seconds)
#870 [13:41] <gedgar> what now
#871 [13:41] * kauani10 [webchat@177.10.87.3] has quit. (Ping timeout: 180 seconds)
#872 [13:41] <mattym> gedgar, We need the link the instructions tell you to make
#873 [13:42] <gedgar> this ??? https://paste.ubuntu.com/=TvhWY7DKvv/
#874 [13:42] <mattym> gedgar, Yes one moment.
#875 [13:43] <mattym> gedgar, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81511
#876 [13:43] <gedgar> ok
#877 [13:43] <gedgar> what now
#878 [13:44] <mattym> gedgar, When you start installing it, follow the directions it gives you.
#879 [13:44] <gedgar> ok thank you
#880 [13:46] * ilikegogs [webchat@d108-172-69-29.bchsia.telus.net] has joined #minecrafthelp
#881 [13:46] * bdblob [webchat@c-24-8-113-163.hsd1.co.comcast.net] has joined #minecrafthelp
#882 [13:47] <bdblob> my game crashes as soon as it starts up
#883 [13:47] <ilikegogs> my game freezes when i open it up
#884 [13:48] <mattym> ??> bdblob launcher/log
#885 [13:48] <Absol> bdblob: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#886 [13:48] <mattym> ilikegogs, What exactly happens?
#887 [13:48] <bdblob> ok give me a sec
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#889 [13:50] <ilikegogs> when i start the launcher and press play it freezes when its openit freezes and i close it i try and go in and sometimes i get lucky and get in server and i cant move or do anything but
#890 [13:50] <ilikegogs> so idk what to do
#891 [13:50] <mattym> ??> ilikegogs av/adwcleaner
#892 [13:50] <Absol> ilikegogs: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#893 [13:50] <Absol> ilikegogs: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#894 [13:51] <bdblob> ok here's my log
#895 [13:51] <bdblob> https://paste.ubuntu.com/=vS7Z482mjY/
#896 [13:51] <mattym> ??> bdblob launcher/log-txt
#897 [13:51] <Absol> bdblob: We need to see your full launcher log, which is created in the game directory.
#898 [13:51] <Absol> bdblob: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#899 [13:52] <ilikegogs> no i would rather wait till tommorow and get norton security or get my hole computer restarted
#900 [13:52] <ilikegogs> no i would rather wait till tommorow and get norton security or get my hole computer restarted
#901 [13:52] * ilikegogs [webchat@d108-172-69-29.bchsia.telus.net] has left #minecrafthelp
#902 [13:52] <bdblob> i already did https://paste.ubuntu.com/=vS7Z482mjY/
#903 [13:53] * mooshie [webchat@81-228-141-67-no264.tbcn.telia.com] has joined #minecrafthelp
#904 [13:53] <mattym> bdblob, No, its a different log, read the instructions
#905 [13:55] <bdblob> ok now i have it https://paste.ubuntu.com/=Jr6NJQGDpd/
#906 [13:56] <mooshie> Can someone help me with a account issue?
#907 [13:57] <mattym> bdblob, Are you using any mods or large texture packs?
#908 [13:58] <bdblob> no I am not
#909 [13:59] <mattym> bdblob, Do you know if you have ever changed Java settings, outside the game, in the Java control panel, or system variables
#910 [13:59] * anner225 [webchat@ool-44c037b0.dyn.optonline.net] has joined #minecrafthelp
#911 [14:00] <bdblob> no i only recently downloaded the game and played one world before putting it down
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#913 [14:01] <mattym> ??> bdblob launcher/win/reinst
#914 [14:01] <Absol> bdblob: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#915 [14:01] <Absol> bdblob: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download/ .
#916 [14:05] <bdblob> ok i uninstalled it now im restarting
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#918 [14:08] * bdblob [webchat@c-24-8-113-163.hsd1.co.comcast.net] has joined #minecrafthelp
#919 [14:09] <bdblob> my computer is restarted, could i have that link again?
#920 [14:10] <mattym> bdblob, https://minecraft.net/en-us/download/
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#923 [14:14] <bdblob> started up minecraft and it didn't work
#924 [14:14] <bdblob> did the same thing
#925 [14:14] <mattym> ??> bdblob tools/hjt
#926 [14:14] <Absol> bdblob: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#927 [14:14] <Absol> bdblob: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#928 [14:16] <bdblob> here https://paste.ubuntu.com/=qFXQNVdZxp/
#929 [14:18] <mattym> bdblob, What version of Windows are you on?
#930 [14:18] <bdblob> Windows 10
#931 [14:20] <mattym> bdblob, Go into the control panel, and select the system option. In that window select Advanced System Settings, and on that window select the Environment Variables button.
#932 [14:21] <mattym> bdblob, In the window that opens, look at the part that says System Variables, see if any of them have Java Options or an Xmx argument anywhere in them.
#933 [14:28] <bdblob> doesn't look like they do
#934 [14:29] <mattym> bdblob, Ok, and it definitely worked fine at one point on that PC right?
#935 [14:29] <bdblob> yes
#936 [14:29] <mattym> ??> bdblob win/reinst
#937 [14:29] <Absol> bdblob: You may need to reinstall the locally installed files that Minecraft puts into place.
#938 [14:29] <Absol> bdblob: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#939 [14:31] <bdblob> ok hopefully this works
#940 [14:33] * joshispissed [webchat@pool-96-252-58-108.bstnma.fios.verizon.net] has joined #minecrafthelp
#941 [14:33] * Absol kicked joshispissed from #minecrafthelp (Reason: oshispissed :Keep it civilized, you are just a human being)
#942 [14:33] * Eh [webchat@pool-96-252-58-108.bstnma.fios.verizon.net] has joined #minecrafthelp
#943 [14:33] <Eh> hello
#944 [14:34] <Eh> my account was hacked 4 years ago, i tryed messeaging u every mounth but u never responded
#945 [14:34] <Eh> messaging*
#946 [14:34] <mattym> Eh, No one here gets messages regarding account recovery.
#947 [14:34] <mattym> ??> Eh account/send-email
#948 [14:34] <Absol> Eh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#949 [14:34] <Absol> Eh: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#950 [14:35] <mattym> Eh, If you have never received a reply, you have not included all the information as instructed above.
#951 [14:35] <Eh> i dont have any of that because my email that i used was hacked also so they deleted all these accounts
#952 [14:35] * KleinwolJr [webchat@node-0017.srv.de.phantom.avira-vpn.net] has joined #minecrafthelp
#953 [14:35] <Eh> well it was more of that i got scammed
#954 [14:36] <mattym> Hows that?
#955 [14:36] <Eh> i was young then and i wanted to enter in one of those Free Rank things lmaio
#956 [14:36] * SnoxTatsu [webchat@37.173.225.31] has joined #minecrafthelp
#957 [14:36] <Eh> and i did and my account was stolen and so was my email
#958 [14:36] <mattym> Eh, Well, if you want to recover it, you need to track down the required info.
#959 [14:37] <SnoxTatsu> Hi i can't log into minecraft and mojang website
#960 [14:37] <mattym> SnoxTatsu, What happens when you try?
#961 [14:37] <Eh> and when i finally got my email back everything was deleted my message that i bought it ect...
#962 [14:37] <mattym> Eh, If you read the support contact form, it has information on other ways to find it.
#963 [14:37] <Eh> theres nothing i can do
#964 [14:38] <SnoxTatsu> Nothing it's not the good email i think but i try everythinck for found the good
#965 [14:38] <SnoxTatsu> but nothing didn't work
#966 [14:38] <mattym> SnoxTatsu, What exactly does it say when you try to log in?
#967 [14:38] <SnoxTatsu> not the good mail/password
#968 [14:38] <Eh> im just mad about it, and i really want my old account back for my younger brother]
#969 [14:38] <mattym> SnoxTatsu, Have you tried a password reset?
#970 [14:39] <SnoxTatsu> yeah, i try all of my mail but didn't work
#971 [14:39] <mattym> ??> SnoxTatsu account/send-email
#972 [14:39] <SnoxTatsu> and the first mail i can't have access
#973 [14:39] <Absol> SnoxTatsu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#974 [14:39] <Absol> SnoxTatsu: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#975 [14:39] <Eh> absol
#976 [14:39] <SnoxTatsu> I can't i have the game since 5 years
#977 [14:40] <Eh> I dont have any of that because of the hack, and i want my account for my younger brother
#978 [14:40] <Eh> same
#979 [14:40] <mattym> Eh, To bad, its the information you need to recover it.
#980 [14:40] <Eh> well shit im not spending another 30dollars on a mistake by Mojain
#981 [14:40] <Absol> Eh: Please keep it civil
#982 [14:41] <mattym> Eh, Who gave away their account info?
#983 [14:41] <Eh> it was when i was young lmao
#984 [14:41] <Eh> they still should of emailed me
#985 [14:41] <Eh> but my email was hacked rip
#986 [14:41] * KleinwolJr [webchat@node-0017.srv.de.phantom.avira-vpn.net] has quit. (Quit: Web client closed)
#987 [14:42] <Eh> I am done with mojain
#988 [14:42] <mattym> Eh, So it was no ones mistake but your own, use the info they provide to find another way to recover the ID, and then fill out the support form. That is the only way to recover it.
#989 [14:42] <Eh> I cant it was deleted
#990 [14:43] * jrmclaughlin [webchat@c-67-169-255-97.hsd1.ut.comcast.net] has joined #minecrafthelp
#991 [14:43] <Eh> they can suck a fat cloud lmai
#992 [14:43] <Eh> what if i cant find fit
#993 [14:43] <mattym> Eh, You obviously havent read what I have told you to. It has other ways of recovering the ID.
#994 [14:43] <Eh> please say them again
#995 [14:45] <Eh> please
#996 [14:45] <mattym> Eh, Go to the support form, and read it. It has info on ways to find the ID.
#997 [14:45] * jrmclaughlin [webchat@c-67-169-255-97.hsd1.ut.comcast.net] has quit. (Client Quit)
#998 [14:46] * SnoxTatsu [webchat@37.173.225.31] has quit. (Quit: Web client closed)
#999 [14:46] <Eh> I Cant
#1000 [14:47] <Eh> do any of those ways
#1001 [14:47] <Eh> thats the thing
#1002 [14:47] <mattym> Eh, Why not? One of those methods applies to you, and you will be able to use it.
#1003 [14:48] <Eh> I bought a code
#1004 [14:49] <Eh> from the store
#1005 [14:50] <Eh> Thats how
#1006 [14:50] <mattym> Eh, Did you ask your email provider if they can restore the deleted emails?
#1007 [14:50] <Eh> yep
#1008 [14:50] <Eh> they cant
#1009 [14:51] <Eh> thats not creepy at all if you click on the name u can find out where they live the state and city
#1010 [14:51] <Eh> they cant restore it
#1011 [14:52] <Eh> i asked and they said, were sorry but after the 30 day period , all the emails are deleted
#1012 [14:53] <mattym> Eh, Then you need to state in the support form that you no longer have the gift card, and see if they have a way you can confirm that purchase.
#1013 [14:53] * badanimegirl [webchat@ip5f5ad949.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1014 [14:53] <Eh> well theres really not if i dont have the card or email, then you know theres no way
#1015 [14:54] <Eh> i mean i guess ill spend 30 dollars on a stupid game for my brother lmao
#1016 [14:55] * redboyjon [webchat@host86-174-192-132.range86-174.btcentralplus.com] has joined #minecrafthelp
#1017 [14:55] <redboyjon> Can I get help about slimes not spawning in slime chunk here?
#1018 [14:55] <mattym> redboyjon, No, not really something we deal with here.
#1019 [14:56] <redboyjon> ahh okay lol sorry
#1020 [14:56] <redboyjon> know where I can get help?
#1021 [14:56] <Eh> ...
#1022 [14:56] <Eh> TIME TO HACK IT BACKKKK HAHAHAH
#1023 [14:56] <Eh> THEY WILL NEVER SEE IT COMING
#1024 [14:56] <mattym> redboyjon, On the forum, or check if its a known issues on the bug tracker
#1025 [14:56] <Eh> IT WILL BE MINE ONCE MORE
#1026 [14:57] <redboyjon> okay cheers
#1027 [14:57] * badanimegirl [webchat@ip5f5ad949.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#1028 [14:57] <Eh> AND I WILL RULE EVERYONES ACCOUnt
#1029 [14:57] <Eh> ENCLUDING MINE
#1030 [14:57] <Eh> LMAO
#1031 [14:57] <Eh> IM KIDDING
#1032 [14:57] <Eh> NOW FUCKING KICK ME
#1033 [14:57] * Absol kicked Eh from #minecrafthelp (Reason: h :Keep it civilized, you are just a human being)
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#1038 [15:15] * FireAscending1 [webchat@2.29.45.255] has joined #minecrafthelp
#1039 [15:16] <FireAscending1> when i click on a world in minecraft, it stops working on the 'building terrain' it loads forever. could you offer some advise?
#1040 [15:20] * FireAscending1 [webchat@2.29.45.255] has joined #minecrafthelp
#1041 [15:22] * wesley [webchat@cpc89700-darl9-2-0-cust1715.11-2.cable.virginm.net] has joined #minecrafthelp
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#1043 [15:24] <wesley> i want to change my skin on minecraft and when i go to my profile it asks for secruity questions which i don't know and i can't reset them cause i don't have the email anymore that is asoiated with my minecraft account
#1044 [15:24] * llancer [webchat@79.184.214.141.ipv4.supernova.orange.pl] has quit. (Client Quit)
#1045 [15:24] <mattym> ??> wesley account/send-email
#1046 [15:24] <Absol> wesley: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1047 [15:24] <Absol> wesley: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1048 [15:25] <wesley> how do you find transaction id
#1049 [15:26] <FireAscending1> When i load minecraft java (1.12.2) and click play on the launcher, it opens but somtimes it will freeze on the mojang page and sometimes takes me to the menus but when i click on a single player world or server, it freezes on 'building terrain' and will not go any further. can anyone help?
#1050 [15:26] <mattym> ??> FireAscending1 av/adwcleaner
#1051 [15:26] <Absol> FireAscending1: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1052 [15:26] <Absol> FireAscending1: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1053 [15:29] <wesley> i can't get my transaction id cause when i log into mojang it asks for my secruity questions
#1054 [15:30] * Jumalus [webchat@71-81-177-73.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#1055 [15:30] <Jumalus> The account i currently have has been passed down through 4 people and the original creator of the account has lost contact with us. Would it be possible to link the account to another email and change it?
#1056 [15:31] <mattym> wesley, Its an ID you should have, it wont be in your Mojang account anywhere.
#1057 [15:31] <mattym> Jumalus, No, only the original owner can do anything with it.
#1058 [15:31] <Jumalus> Ok
#1059 [15:31] <Jumalus> Thank you
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#1064 [15:33] <FireAscending1_> okay absol, i have downloaded and run the Adw cleaner.
#1065 [15:33] <mattym> FireAscending1_, Check the game again
#1066 [15:34] * Inferno390 [webchat@ip174-67-9-175.ok.ok.cox.net] has joined #minecrafthelp
#1067 [15:35] <goldninja100gn> Ok so yesterday i came on and asked how to "Fix Permissions" then my computer restarted for updates... so i never did find out... Help Please...
#1068 [15:35] <Inferno390> So I'm trying to download Minecaft on a new computer, but it's not working
#1069 [15:35] <FireAscending1_> okay that has fixed my game! thank you all so much!
#1070 [15:35] <Inferno390> every time I start the download, I get this return:
#1071 [15:35] <Inferno390> Unable to save download. break1.ogg Name: break1.ogg URL: http://resources.download.minecraft.net/d3/d39e91b93f8e7eb31776e65e9788a0ab2c9b32c3 Error details: Attempting to move successful download to C:/Users\curat\AppData\Roaming\.minecraft\assets\objects\d3/d39e91b93f8e7eb31776e65e9788a0ab2c9b32c3 The process cannot access the file because it is being used by another process Filename on disk: c053-3ecf-f519-c24d Path: C:\Users\curat
#1072 [15:35] <mattym> Inferno390, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1073 [15:36] * AndreX [webchat@189.127.20.95.dynamic.jazztel.es] has joined #minecrafthelp
#1074 [15:36] <Inferno390> Thanks!
#1075 [15:36] <AndreX> help
#1076 [15:36] <goldninja100gn> Can someone help ME...
#1077 [15:36] <AndreX> hola
#1078 [15:36] <goldninja100gn> hello cansomeone help me
#1079 [15:36] <AndreX> i no
#1080 [15:36] <AndreX> help
#1081 [15:36] <mattym> goldninja100gn, What is the exact issue?
#1082 [15:37] <goldninja100gn> any onne help how do i "Fix Permissions"
#1083 [15:37] <mattym> goldninja100gn, What do you mean by that?
#1084 [15:37] <goldninja100gn> https://bugs.mojang.com/projects/MCL/issues/MCL-8841?filter=allissues shows the problem
#1085 [15:38] <AndreX> i spanish
#1086 [15:38] <AndreX> you speking spanish
#1087 [15:38] <mattym> AndreX, No
#1088 [15:38] <AndreX> i no inglis
#1089 [15:38] <mattym> ??> goldninja100gn launcher/log-txt
#1090 [15:38] <goldninja100gn> ok cool, no hobra esbano (I can't spell in spanish)
#1091 [15:38] <Absol> goldninja100gn: We need to see your full launcher log, which is created in the game directory.
#1092 [15:38] <Absol> goldninja100gn: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1096 [15:41] <goldninja100gn> ok here https://paste.ubuntu.com/=kFmgWxGWjk/
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#1098 [15:41] <ccannonmessi> Hello - Can someone assist? I purchased a world in minecraft with coins, and it is now asking me to purchase it again. Summer games mini festival.
#1099 [15:42] <ccannonmessi> I have the receipt for the coins
#1100 [15:42] <goldninja100gn> ... are you on Bedrock edition???
#1101 [15:42] <mattym> ccannonmessi, You need to contact your platforms store support.
#1102 [15:42] <ccannonmessi> pocket edition
#1103 [15:42] <ccannonmessi> how do I do that?
#1104 [15:42] <goldninja100gn> pe is bedrock edition contact platform store support
#1105 [15:43] <mattym> goldninja100gn, See if it happens when you right click the minecraft icon/shortcut and select the Run as Administrator option
#1106 [15:43] <mattym> ccannonmessi, You contact support for whatever app store you use.
#1107 [15:43] <goldninja100gn> is still happens
#1108 [15:44] <mattym> ??> goldninja100gn win/reinst
#1109 [15:44] <Absol> goldninja100gn: You may need to reinstall the locally installed files that Minecraft puts into place.
#1110 [15:44] <Absol> goldninja100gn: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1111 [15:44] <ccannonmessi> I already contacted the itunes app store and they told me to reach out to the app developer because the world was purchased with coins, and they only have the record of the coin purchase, not the record of the world purchase within the app.
#1112 [15:46] <goldninja100gn> Hey you need to contact the Market Place for bedrock (i have no idea how thou)
#1113 [15:47] <goldninja100gn> absol it still happen
#1114 [15:48] * UnicornBoss [webchat@23.27.45.39] has joined #minecrafthelp
#1115 [15:49] <UnicornBoss> Hi. While trying to log into my Minecraft account I received a Could Not Connect To Server Error.
#1116 [15:49] <goldninja100gn> reconnect to internet
#1117 [15:50] <goldninja100gn> @Absol it didn't work
#1118 [15:51] <goldninja100gn> gtg i will be back in 2 or so hours ...
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#1123 [15:56] <ccannonmessi> Hello mattym - can you please respond to my latest question?
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#1127 [15:59] <mattym> ccannonmessi, Then contact Xbox Live support as that is the account it should be linked with.
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#1134 [16:04] * Dayanaramoreno [webchat@47.42.127.210] has joined #minecrafthelp
#1135 [16:04] <Dayanaramoreno> I wanted to know if I can get the better together update
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#1137 [16:05] <ccannonmessi> ok thank you
#1138 [16:05] <StoneRoq> hello
#1139 [16:05] <Dayanaramoreno> HI
#1140 [16:05] <StoneRoq> do you speak german?
#1141 [16:05] <Dayanaramoreno> No
#1142 [16:06] * ccannonmessi [webchat@ip68-5-151-201.oc.oc.cox.net] has quit. (Quit: Web client closed)
#1143 [16:06] <Dayanaramoreno> Can I still get the better together update
#1144 [16:07] <Dayanaramoreno> hello
#1145 [16:07] <Dayanaramoreno> anyone to help me
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#1149 [16:13] <OfficialDDA> Meine mausdpi ist im Spiel extream schwammig als würde ich im fenster modus spielen tue ich aber nicht
#1150 [16:13] <OfficialDDA> weiß jemand was ich da machen kann?
#1151 [16:14] <OfficialDDA> @Absol
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#1155 [16:15] <Lucas9843> does anyone know how to solve the problem at hand?
#1156 [16:15] <OfficialDDA> Kann mir jemand helfen ich habe das problem dass meine Mausdpi ingame extream schwammig ist als würde ich im fenster modus spielen
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#1158 [16:18] <OfficialDDA> Can someone help me I have the problem that my mouse dpi extream is spongy than I would play in window mode
#1159 [16:19] <Lucas9843> can anyone help me, everytime i try to login in it says, login failed incorrect username or password and im typing everything in 100% correct and it still happens, ive tried everything that the mojang resourse page suggests and still nothing????????
#1160 [16:26] <Lucas9843> anyone
#1161 [16:30] * KodaNights [webchat@h172.2.90.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#1162 [16:31] <KodaNights> my account has been hacked and im not recieving an email to change my password please help me
#1163 [16:31] <KodaNights> my account has been hacked and im not recieving an email to change my password please help me
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#1168 [17:18] <Yuming9> um im unable to login to my mojang account and im not getting the emails but i dont exactly remember when i bought the game what should i do?
#1169 [17:18] <Yuming9> the reset password emails*
#1170 [17:26] * goldninja100gn [webchat@66-216-248-169.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
#1171 [17:27] <goldninja100gn> Hello i am back so @Absol did you figure out my problem??
#1172 [17:29] <goldninja100gn> So what do i do for "Fix Permissions"
#1173 [17:30] <payonel> goldninja100gn: Absol is a bot. if soemone was helping you, it wasn't absol
#1174 [17:30] <goldninja100gn> oh than Mattym was helpingh me
#1175 [17:31] <goldninja100gn> so does anyone know how to "Fix Permissions"
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#1181 [17:45] <goldninja100gn> how do i "fix permissions"
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#1185 [17:49] <Tom> When i go to launch minecraft 1.12.2 on the launcher it come up with an error sayinh "Error unable to save download. 1.12.2 jar
#1186 [17:49] <Tom> When i go to launch minecraft 1.12.2 on the launcher it come up with an error sayinh "Error unable to save download. 1.12.2 jar
#1187 [17:50] * Tom [webchat@cpc92746-stap14-2-0-cust72.12-2.cable.virginm.net] has left #minecrafthelp
#1188 [17:51] <goldninja100gn> How do I "Fix Permissions"
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#1192 [18:01] <Rchase> Hey bought minecraft before Microsoft bought it from mojang, i have had problems attempting to log into the account, i thought i knew the email but it seems i was off, wondering if i can get some help (User was: Ryan_Games)
#1193 [18:01] * Tom [webchat@cpc92746-stap14-2-0-cust72.12-2.cable.virginm.net] has joined #minecrafthelp
#1194 [18:01] <Tom> When i go to launch minecraft 1.12.2 on the launcher it come up with an error sayinh "Error unable to save download. 1.12.2 jar
#1195 [18:02] * Walker_ [webchat@95.169.36.58] has joined #minecrafthelp
#1196 [18:02] <Tom> When i go to launch minecraft 1.12.2 on the launcher it come up with an error sayinh "Error unable to save download. 1.12.2 jar
#1197 [18:02] <Tom> When i go to launch minecraft 1.12.2 on the launcher it come up with an error sayinh "Error unable to save download. 1.12.2 jar
#1198 [18:03] <Tom> When i go to launch minecraft 1.12.2 on the launcher it come up with an error sayinh "Error unable to save download. 1.12.2 jar
#1199 [18:04] <Walker_> My account was recently stolen but I have managed to get it back, but unfortunetaly my name has been changed, Is there any way to bypass the 30 day period before reverting to my original name?
#1200 [18:04] <goldninja100gn> How do I "Fix Permissions"
#1201 [18:04] <Tom> When i go to launch minecraft 1.12.2 on the launcher it come up with an error sayinh "Error unable to save download. 1.12.2 jar
#1202 [18:04] <Tom> When i go to launch minecraft 1.12.2 on the launcher it come up with an error sayinh "Error unable to save download. 1.12.2 jar
#1203 [18:04] <Tom> When i go to launch minecraft 1.12.2 on the launcher it come up with an error sayinh "Error unable to save download. 1.12.2 jar
#1204 [18:04] <Tom> When i go to launch minecraft 1.12.2 on the launcher it come up with an error sayinh "Error unable to save download. 1.12.2 jar
#1205 [18:04] * Absol kicked Tom from #minecrafthelp (Reason: om :Stop spamming)
#1206 [18:05] <goldninja100gn> Walker_: there is no way to bypass the 30 day period
#1207 [18:05] <Walker_> Understood, and thank you!
#1208 [18:05] <goldninja100gn> your welcome :)
#1209 [18:05] <goldninja100gn> and good luck
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#1213 [18:09] <goldninja100gn> So can someone help with "Fixing Permissions"... ???
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#1229 [19:21] <C4> How do I delete skin packs that I imported into mcpe? (I'm an IOS user).
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#1232 [19:28] * Mar [webchat@66.138.182.32] has joined #minecrafthelp
#1233 [19:29] <Mar> hey im getting this error
#1234 [19:29] <Mar> Failed to download file. guava-21.0.jar Name: guava-21.0.jar URL: https://libraries.minecraft.net/com/google/guava/guava/21.0/guava-21.0.jar Error details: Request error -101: ERR_CONNECTION_RESET Filename on disk: 9837-d110-b281-7365 Path: C:\Users\Shermar\AppData\Local\Temp\9837-d110-b281-7365 Exists: file
#1235 [19:36] * KingGamingxp [webchat@66.138.182.32] has joined #minecrafthelp
#1236 [19:38] <KingGamingxp> My Minecraft wont download none of the files
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#1239 [19:46] <jSore> I just downloaded minecraft on my macbook pro and it keeps giving me the "minecraft launcher quit unexpectedly" error. I tried deleteting and reinstalling and uodated my java but nothing is working. Please help.
#1240 [19:53] * KingGamingxp [webchat@66.138.182.32] has quit. (Ping timeout: 180 seconds)
#1241 [19:58] <jSore> Can anyone help me?
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#1243 [20:58] * Joey [webchat@mrhmon2409w-lp130-04-69-156-108-197.dsl.bell.ca] has joined #minecrafthelp
#1244 [21:00] <Joey> Hi, I have bee having trouble with my graphics card. When my computer updated, the NVIDIA capture card deleted itself. I cannot simply redownload it, because it is now incompatible. Can you help me with this?
#1245 [21:01] <mattym> ??> Joey win/dxdiag
#1246 [21:01] <Absol> Joey: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1247 [21:01] <Joey> Here is the link. https://paste.ubuntu.com/=z37bhXh3bG/
#1248 [21:04] * ineedhelp [webchat@c-67-188-192-47.hsd1.ca.comcast.net] has joined #minecrafthelp
#1249 [21:04] <mattym> Joey, Yeah, it appears they have not made driver software for your graphics card for some time. You would need to reinstall Windows 7 or an earlier version of Windows to continue using that hardware.
#1250 [21:05] <Joey> Oh
#1251 [21:05] <Joey> Then what should I do?
#1252 [21:06] <mattym> Joey, You would either need to reinstall Windows 7, or buy a newer graphics card.
#1253 [21:06] <Joey> Okay, Thanks
#1254 [21:06] <Joey> Bye
#1255 [21:11] * Sarah [webchat@cpe-74-128-236-57.kya.res.rr.com] has joined #minecrafthelp
#1256 [21:11] <Sarah> it keeps saying this
#1257 [21:11] <Sarah> Unable to start Java. Error details: This version of %1 is not compatible with the version of Windows you're running. Check your computer's system information and then contact the software publisher Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: file
#1258 [21:11] <Andrio> Sarah, try reinstalling the Minecraft launcher.
#1259 [21:11] <Sarah> okay thank you
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#1262 [21:32] * Jake__ [webchat@c-73-188-63-100.hsd1.pa.comcast.net] has joined #minecrafthelp
#1263 [21:33] * Patrick [webchat@d192-24-111-202.try.wideopenwest.com] has joined #minecrafthelp
#1264 [21:33] <Jake__> I have 2 minecraft accounts associated with 1 email, so I cannot change a password for one or the other, how do I move one to another email
#1265 [21:33] <mattym> Jake__, Are you sure there are two associated with one email, because that shouldn't be possible.
#1266 [21:34] <Jake__> yes
#1267 [21:34] <Patrick> i purchased the Windows 10 edition of minecraft and i have friends that play on mac, can i still add them as friends? if not how do i request a refund so i can get the regular java editon.
#1268 [21:34] <mattym> ??> Jake__ account/send-email
#1269 [21:34] <Absol> Jake__: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1270 [21:34] <Absol> Jake__: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1271 [21:35] <Jake__> what?
#1272 [21:35] <mattym> Patrick, You cannot add them, and you would need to contact the Microsoft Store.
#1273 [21:35] <Patrick> dang
#1274 [21:35] <mattym> Patrick, or Windows Store, whatever its called
#1275 [21:35] <Patrick> do you know where i could go to request a refund?
#1276 [21:36] <mattym> Patrick, Via the Microsoft/Windows store, the app it was purchased through
#1277 [21:36] <Patrick> ok
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#1280 [21:47] * macaroni [webchat@cpe-72-134-4-52.natsow.res.rr.com] has joined #minecrafthelp
#1281 [21:49] <macaroni> when i load my minecraft (java edition) it wont go past the mojang screen( not responding), it suddenly started out of now where i dont know why, crash log doesnt give enough information to do anything, how do i fix?
#1282 [21:49] <mattym> ??> macaroni av/adwcleaner
#1283 [21:49] <Absol> macaroni: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1284 [21:49] <Absol> macaroni: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1285 [21:55] * macaroni [webchat@cpe-72-134-4-52.natsow.res.rr.com] has joined #minecrafthelp
#1286 [21:57] <macaroni> i was told to download adwcleaner clean anything it finds, restart pc, and then comeback for further instructions
#1287 [21:58] <mattym> macaroni, Check the game again.
#1288 [21:58] <macaroni> ok
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#1290 [21:59] <macaroni> it works now
#1291 [22:22] * ImJustAPotato [webchat@fl-184-5-220-162.dhcp.embarqhsd.net] has joined #minecrafthelp
#1292 [22:22] <ImJustAPotato> Hi
#1293 [22:24] <ImJustAPotato> My game will not start. It starts to load but the stops and said "Error :("
#1294 [22:24] <ImJustAPotato> How do I fix it
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#1296 [22:32] * sam [webchat@CPE788df7e16f91-CM788df7e16f90.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1297 [22:33] <sam> i died and everything i built disappeared. is there any way to go back to an older save
#1298 [22:33] <mattym> sam, No
#1299 [22:34] <sam> great
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#1301 [23:24] * thorfinn [webchat@ip72-200-123-152.tc.ph.cox.net] has joined #minecrafthelp
#1302 [23:24] <thorfinn> i cant downloadd minecraft
#1303 [23:25] * Matafish [webchat@d108-172-220-15.bchsia.telus.net] has joined #minecrafthelp
#1304 [23:25] <thorfinn> can anyone help?
#1305 [23:25] <Matafish> hello
#1306 [23:25] <thorfinn> im having a unable to download error for minecraft
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#1308 [23:26] <thorfinn> ideas???
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