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#6 [01:27] <k_> help
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#9 [01:34] <chizit> Hello?
#10 [01:34] <chizit> Oh ask question right way cool
#11 [01:35] <chizit> so I've been trying to import my old legacy account
#12 [01:35] <chizit> I got it in like 2011 or something from a gift code
#13 [01:35] <chizit> problem is I don't know what email I used for the account
#14 [01:35] <chizit> and I also don't have access to the transaction ID
#15 [01:35] <GreyVulpine> If you're having problems with migrating old legacy accounts, you'll need to file a support ticket.
#16 [01:35] <GreyVulpine> chizit - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#17 [01:36] <chizit> cool, ty
#18 [01:37] <chizit> it says it requires a transaction ID for the ticket?
#19 [01:37] <GreyVulpine> You can leave it blank if you are unable to recover it
#20 [01:37] <chizit> Okay, ty
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#29 [03:32] * stanstraykids [webchat@cpe-66-27-69-96.san.res.rr.com] has joined #minecrafthelp
#30 [03:33] <stanstraykids> hey i'm having an "error downloading <file>.ogg" error but i don't have any of the interfering software installed
#31 [03:33] <stanstraykids> i'm on mac :(
#32 [03:33] <stanstraykids> it says "failed to download file. hit3.ogg"
#33 [03:35] <stanstraykids> i know it says to go to the other report if you get a failed download error but i already went and checked all of the software, i don't have any of it. i just want to reminisce to 5 years ago is that too much to ask
#34 [03:37] <stanstraykids> it's a different file depending on which version i try to download
#35 [03:37] <stanstraykids> i mean launch
#36 [03:38] <stanstraykids> i Love being Helped
#37 [03:42] <GreyVulpine> It's 4am on the east coast of the US on a Sunday. This is a volunteer-run chat room
#38 [03:43] <stanstraykids> nah it's no problem
#39 [03:43] <stanstraykids> sorry for inconveniencing yall i dont mean to sound like an asshole
#40 [03:43] <Absol> stanstraykids: Please keep it civil
#41 [03:44] <stanstraykids> i'm just tired as heck :( sorry
#42 [03:44] <GreyVulpine> Operating system?
#43 [03:45] <stanstraykids> macOS high sierra 10.13.1
#44 [03:45] <GreyVulpine> Had to be a mac. Hmm. That problem is almost always an anti-malware program that's blocking minecraft
#45 [03:45] <stanstraykids> yeah, i know :( i've checked everywhere, though. no anti-malware to be found (come at me, viruses)
#46 [03:46] <GreyVulpine> I can't be more precise than that
#47 [03:46] <stanstraykids> it's okay, i've found an acceptable (if tedious) solution, kind of.
#48 [03:46] <stanstraykids> i'm downloading each missing file individually
#49 [03:46] <stanstraykids> if that's. allowed.
#50 [03:46] <stanstraykids> should i be doing this or will i eventually break the entire thing
#51 [03:47] <stanstraykids> yall it worked
#52 [03:47] <stanstraykids> thank u for helping me though
#53 [03:47] <stanstraykids> i appreciate y'all
#54 [03:48] <stanstraykids> have a nice night :)
#55 [03:59] * iDistracted [webchat@23.238.128.118] has joined #minecrafthelp
#56 [04:01] <iDistracted> Hello, I'm trying again and again to get into minecraft servers like Skycade and Hypixel. It always says invalid session, please restart your game. I did that, and i also tried relogging and reinstalling.
#57 [04:03] <iDistracted> IThanks.
#58 [04:05] <iDistracted> ?
#59 [04:05] <iDistracted> Is there anyone here?
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#63 [04:10] <iDistracted_> Sorry, I disconnected. My problem is that I always have invalid session on the servers no matter what.
#64 [04:11] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#65 [04:11] <Andrio> ??> iDistracted_ Mac/hosts
#66 [04:11] <Absol> iDistracted_: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#67 [04:11] <Absol> iDistracted_: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto http://paste.ubuntu.com, submit it, and give us the resulting URL.
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#71 [04:35] <Kenni216> hi ich benötige hilfe.. immer wenn ich minecraft im multiplayer starten möchte stürzt minecraft bzw. java ab.. ich habe bereits java und minecraft neu installiert es mit einer anderen java-version probiert und mit älteren minecraft versionen.. mir liegt ein crash-report vor.. was kann ich tun um wieder im multiplayer spielen zu können?
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#74 [04:41] * Casy03 [webchat@151.54.106.68] has joined #minecrafthelp
#75 [04:43] <Casy03> when I start minecraf it gives me an error saying that it is not possible to open the native launcher
#76 [04:45] <GreyVulpine> What exactly does the error say?
#77 [04:49] <Casy03> say [Error: could not open C.\Program Files (*86)\Minecraft\runtime\jre-*64\1.8.0_25\lib\amd64\jvm.cfg]
#78 [04:51] <GreyVulpine> Well.. that's not right.
#79 [04:52] <Casy03> what should I do?
#80 [04:52] <GreyVulpine> Launch minecraft, before hitting play, go up to launch options
#81 [04:53] <storn> I have the issue with "unable to save". I've had this before but I can't remember how I fixed it. I can't find ByteFence or any of the other incompatible softwares. I have HijackThis but I don't know how to use it.
#82 [04:53] <storn> How do I fix?
#83 [04:53] <GreyVulpine> ??> storn tools/hjt
#84 [04:53] <Absol> storn: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#85 [04:53] <Absol> storn: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#86 [04:54] <Casy03> ok done, now?
#87 [04:56] <storn> Sorry for the late response, here's the log: https://paste.ubuntu.com/=rg9m9SrYRT/
#88 [04:56] <GreyVulpine> storn - Slider for "advanced options", enable it
#89 [04:56] <GreyVulpine> er
#90 [04:56] <GreyVulpine> Casy03 - Above
#91 [04:56] <GreyVulpine> storn - Reason Core Security Service (rsService) - Reason Software Company Inc. - C:\Program Files\Reason\Security\rsService.exe -- has been known to cause issues with minecraft
#92 [04:58] <Casy03> ok
#93 [04:58] <storn> thanks for the help :)
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#96 [05:00] <Casy03> does not work
#97 [05:02] <Casy03> help me
#98 [05:03] * croissant [webchat@44-201-29-85.dyn.estpak.ee] has joined #minecrafthelp
#99 [05:04] <Casy03> I do not start anymore minecraft
#100 [05:05] <GreyVulpine> Wasn't done. slider for advanced options turned on?
#101 [05:06] <Casy03> yes
#102 [05:06] <croissant> Help please :( https://paste.ubuntu.com/=gQ4C494Q5Z/
#103 [05:07] <GreyVulpine> Casy03 - Do you see the latest release in the middle?
#104 [05:08] <GreyVulpine> croissant - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#105 [05:08] <GreyVulpine> croissant - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#107 [05:10] * Casy03 [webchat@151.54.106.68] has joined #minecrafthelp
#108 [05:11] <Casy03> GreyVulpine I activated the advanced options, still gives me error that I have to do?
#109 [05:11] <GreyVulpine> Casy03 - Do you see the latest release in the middle?
#110 [05:12] <Casy03> yes
#111 [05:12] <GreyVulpine> Click on it
#112 [05:12] <GreyVulpine> Do you see a line for Java executable?
#113 [05:13] <Casy03> yes
#114 [05:13] <GreyVulpine> Is it enabled?
#115 [05:13] <Casy03> no
#116 [05:13] <croissant> Uh, okay I did it. https://paste.ubuntu.com/=JMHKSRxQKX/
#117 [05:13] <Casy03> no
#118 [05:14] <GreyVulpine> Casy03 - Enable it. Go to the folder icon on the right side of that line. Click on it.. Look for C:\program files (x86)\java\
#119 [05:14] <GreyVulpine> Casy03 - Tell me what you see there
#120 [05:15] * AlexMaloneAusr [webchat@101.165.16.223] has joined #minecrafthelp
#121 [05:15] <GreyVulpine> croissant - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
#122 [05:15] <AlexMaloneAusr> I cant get passed the mojang splash screen
#123 [05:15] <Casy03> i see:-Xmx1G -XX:+UnlockExper
#124 [05:16] <GreyVulpine> Casy03 - Not the java arguments line, the java executable line
#125 [05:16] <croissant> Oh well. I mean, when I had Windows 7, it didn't work either. So I thought that maybe if I got the Windows 10 it would start working. Guess I was wrong..
#126 [05:17] <Casy03> opss..ok i see:C:\Program Files (x86)\
#127 [05:17] <GreyVulpine> croissant - Sorry, doesn't work like that
#128 [05:17] <GreyVulpine> Casy03 - Okay, look for the "Java" folder, go inside
#129 [05:17] <AlexMaloneAusr> whats happening
#130 [05:17] <AlexMaloneAusr> This is my first time here
#131 [05:17] <croissant> Alright. Thank you so much for your help. I appreciate it <3
#132 [05:17] <GreyVulpine> This is a community-run support channel, you're in the middle of a couple conversations going on at the same time
#133 [05:18] <AlexMaloneAusr> ok now can someone help me?
#134 [05:18] <Casy03> Where should I look for it?
#135 [05:18] <GreyVulpine> Casy03 - There'll be a java folder inside C:\program files (x86)\ . Please select it
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#137 [05:20] <Casy03> ok
#138 [05:20] <AlexMaloneAusr> Can someone help me
#139 [05:20] <GreyVulpine> Casy03 - What do you see inside?
#140 [05:20] <AlexMaloneAusr> i cant get passes the mojang splash screen?
#141 [05:21] <AlexMaloneAusr> help
#142 [05:21] <AlexMaloneAusr> plz
#143 [05:21] <Casy03> C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#144 [05:21] <GreyVulpine> Casy03 - Right, you don't want the C:\Program files (x86)\Minecraft\ folder, you want the C:\Program files (x86)\Java\ folder
#145 [05:22] <AlexMaloneAusr> why is no one helping me?
#146 [05:23] <Casy03> what do I have to do?
#147 [05:23] <AlexMaloneAusr> i cant get pass the mojang splash screen? PLZ HELP
#148 [05:23] <Andrio> ??> AlexMaloneAusr launcher/log
#149 [05:23] <Absol> AlexMaloneAusr: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#150 [05:23] <GreyVulpine> Casy03 - Go to the folder icon next to "Java executable", look for C:\Program Files (x86)\Java\, tell me what you see inside
#151 [05:24] <Casy03> i see inside C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#152 [05:25] <GreyVulpine> Casy03 - Change it to C:\Program Files (x86)\Java
#153 [05:26] <Casy03> I have to delete everything ??
#154 [05:26] <GreyVulpine> Casy03 - No, don't delete anything
#155 [05:26] <AlexMaloneAusr> do i give u my minecraft log?
#156 [05:26] <AlexMaloneAusr> plz help
#157 [05:27] <Casy03> do i have to add it?
#158 [05:27] <GreyVulpine> AlexMaloneAusr - That was what was asked of you, yes.
#159 [05:27] <AlexMaloneAusr> https://paste.ubuntu.com/=pPW9ffRV77/
#160 [05:27] <GreyVulpine> Casy03 - No, you'll change the folder that is listed
#161 [05:27] <AlexMaloneAusr> what do i do now?
#162 [05:27] <GreyVulpine> ??> AlexMaloneAusr av/adwcleaner
#163 [05:27] <Absol> AlexMaloneAusr: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#164 [05:27] <Absol> AlexMaloneAusr: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#165 [05:28] <Casy03> how the change?
#166 [05:29] <GreyVulpine> Casy03 - Okay. Press your Windows+E keys. Your windows key is the one in your lower left, between your ctrl and alt keys.
#167 [05:29] <GreyVulpine> Casy03 - Does a file window open up?
#168 [05:31] <Casy03> does the button look like a square with lines?
#169 [05:31] <GreyVulpine> Yes
#170 [05:32] <Casy03> ok
#171 [05:32] <GreyVulpine> Casy03 - Does a file window open up?
#172 [05:32] <Casy03> yes
#173 [05:32] <GreyVulpine> Go to your C:\ drive
#174 [05:34] <GreyVulpine> Casy03 - Are you there?
#175 [05:34] <Casy03> yes but
#176 [05:34] <GreyVulpine> Casy03 - But?
#177 [05:34] <Casy03> I can not find it
#178 [05:35] <GreyVulpine> Find what?
#179 [05:35] <Casy03> my C:\ drive
#180 [05:35] <GreyVulpine> Casy03 - Well, tell me what you see on your screen.
#181 [05:37] <Casy03> if I press that button, the PC options come out
#182 [05:37] <GreyVulpine> Did you press your Windows and the E key at the same time?
#183 [05:37] * Nok46 [webchat@50.155.119.78.rev.sfr.net] has joined #minecrafthelp
#184 [05:38] * AlexMaloneAusr [webchat@101.165.16.223] has joined #minecrafthelp
#185 [05:38] <AlexMaloneAusr> i finished
#186 [05:38] <Casy03> ok
#187 [05:38] <GreyVulpine> Casy03 - Now what do you see?
#188 [05:38] <AlexMaloneAusr> whst do i do now?
#189 [05:38] <GreyVulpine> AlexMaloneAusr - Try minecraft now
#190 [05:38] <AlexMaloneAusr> OK
#191 [05:38] <AlexMaloneAusr> oops
#192 [05:38] <AlexMaloneAusr> caps
#193 [05:38] <Casy03> I see all the folders on the pc
#194 [05:39] <GreyVulpine> Casy03 - Do you see your C:\ drive now?
#195 [05:39] <Nok46> Hello, is someone free to help me solve a big problem ?
#196 [05:40] <GreyVulpine> Nok46 - With?
#197 [05:40] <Casy03> no,but i see Windows8_OS (C:)
#198 [05:40] <AlexMaloneAusr> it still dosnt work grey
#199 [05:40] <AlexMaloneAusr> grey?
#200 [05:40] <AlexMaloneAusr> any help
#201 [05:40] <Nok46> GreyVulpis - I downloade the minecraft Launcher on my new computer and I can't create/delete a map without the game freezing and crashin in the process
#202 [05:41] <Nok46> *downloaded
#203 [05:41] <AlexMaloneAusr> now my launcher dosnt work
#204 [05:41] <Casy03> GreyVulpine
#205 [05:41] <GreyVulpine> AlexMaloneAusr - Reinstall minecraft
#206 [05:42] <GreyVulpine> Casy03 - Yes?
#207 [05:42] <AlexMaloneAusr> so i have to delete minecraft?
#208 [05:42] <GreyVulpine> Nok46 - Give us the crash report. Post it to http://paste.ubuntu.com and submit it, then give us the link to it
#209 [05:42] <GreyVulpine> AlexMaloneAusr - Yes
#210 [05:42] <AlexMaloneAusr> k
#211 [05:42] <Casy03> GreyVulpine no,but i see Windows8_OS (C:)
#212 [05:43] <Nok46> GreyVulpine - There is no crash report the game just freez and stop responding, I tried to let him load for more than one hour and I have to use the task manager to shut it down
#213 [05:43] <GreyVulpine> Casy03 - Go there
#214 [05:43] <Casy03> ok
#215 [05:43] <GreyVulpine> Casy03 - Look for a Program Files folder
#216 [05:43] <Casy03> now?
#217 [05:44] <Casy03> program (86*) or program?
#218 [05:44] <GreyVulpine> Casy03 - The second one
#219 [05:45] <Casy03> ok
#220 [05:45] <Casy03> now?
#221 [05:46] <GreyVulpine> Casy03 - Find the minecraft folder
#222 [05:47] <Nok46> Greyvulpine ?
#223 [05:47] * Tom_Troll768 [webchat@rou06-1-88-186-105-206.fbx.proxad.net] has joined #minecrafthelp
#224 [05:47] <GreyVulpine> Nok46 - That's not much to go on
#225 [05:47] <GreyVulpine> Nok46 - What else can you tell me?
#226 [05:47] <Casy03> ok i find
#227 [05:48] <Casy03> ok
#228 [05:49] <GreyVulpine> Casy03 - Open up the minecraft folder. Do you see a runtime folder inside?
#229 [05:49] * leaper [Mibbit@x4dbbb75b.dyn.telefonica.de] has joined #minecrafthelp
#230 [05:49] * leaper [Mibbit@x4dbbb75b.dyn.telefonica.de] has quit. (Client Quit)
#231 [05:50] <Casy03> yes
#232 [05:50] <Nok46> GreyVulpine - I can tell that it does this regardless of the version or the RAM allocated to the game. The process in the task manager is acting strangely because he end up using 0% memory and processor. I've been told that my nVidia driver could be the origin of the problem, I tried change settings related to Minecraft it did nothing
#233 [05:50] <GreyVulpine> Casy03 - Delete the runtime folder. then close and reopen minecraft
#234 [05:51] <Nok46> GreyVulpine - And my OS is Windows 10, but someone in the bug report services told me that you could help me as long as it doesn't concern Minecraft Pocket Edition
#235 [05:51] <Tom_Troll768> i changed my username but when i went into the game it freez and close after the minecraft launcher open and say "plantage du jeu un probleme inattendu est survenu et le jeu a planté. Nous sommes désolés por la gêne occasionnée"
#236 [05:51] <GreyVulpine> Nok46 - Minecraft ever worked before on that computer?
#237 [05:51] <Tom_Troll768> yes
#238 [05:52] <GreyVulpine> Tom_Troll768 - Question wasn't directed at you
#239 [05:52] <Tom_Troll768> ho sorry
#240 [05:52] <GreyVulpine> Tom_Troll768 - Launch minecraft, log out of the launcher using the menu in the upper right, then log back in
#241 [05:52] <Nok46> GreyVulpine - Yes, and I event downloade the old launcher, which allow me to create delete worlds, but I can't install Forge, which is what I need since I'm willing to create a modpack to play with some friend on our private server
#242 [05:53] <Tom_Troll768> i have a probleme : i changed my username but when i went into the game it freez and close after the minecraft launcher open and say "plantage du jeu un probleme inattendu est survenu et le jeu a planté. Nous sommes désolés por la gêne occasionnée"
#243 [05:53] <Casy03> I can not delete it
#244 [05:53] <GreyVulpine> Casy03 - Close down minecraft before doing so
#245 [05:53] <GreyVulpine> Tom_Troll768 - Launch minecraft, log out of the launcher using the menu in the upper right, then log back in
#246 [05:53] <Tom_Troll768> ok
#247 [05:53] <GreyVulpine> Nok46 - Yeah, one thing I don't do is support for mods
#248 [05:54] <Nok46> GreyVulpine - But I didn't installed any mods yet
#249 [05:54] <GreyVulpine> Nok46 - I understand, just letting you know that
#250 [05:54] <GreyVulpine> Nok46 - Why do you think your nvidia driver is the cause of the issue?
#251 [05:55] <Nok46> GreyVulpine - Because I've heard that nVidia and Minecraft got past problems of the same type
#252 [05:55] <Nok46> At least for one of my friend
#253 [05:55] <Casy03> he tells me that I must have the administrator's permission
#254 [05:56] <Tom_Troll768> greyvulpine -it didn't work, it did exactly the same thing than before
#255 [05:57] <GreyVulpine> Nok46 - Well, nothing right now, suggests that it's a driver issue.
#256 [05:57] <Casy03> greyvulpine
#257 [05:57] <Casy03> he tells me that I must have the administrator's permission
#258 [05:57] <GreyVulpine> Casy03 - Well, do you have administrator access?
#259 [05:58] <Tom_Troll768> greyvulpine - it didn't work, it did exactly the same thing than before
#260 [05:58] <GreyVulpine> Tom_Troll768 - Reinstall minecraft
#261 [05:58] <Nok46> GreyVulpine - I know but what's the cause of this according to you ? Because I've been trying to solve this for more than 8 hour yesterday and couldn't figure one thing ><
#262 [05:58] <Casy03> yes
#263 [05:58] <GreyVulpine> Nok46 - Got nothing so far.
#264 [05:59] <Nok46> :/
#265 [05:59] <Tom_Troll768> ok
#266 [05:59] <GreyVulpine> So it just hangs, doesn't error out, and it used to work.
#267 [06:00] <Casy03> greyvulpine
#268 [06:00] <Nok46> Yes, it worked before but bugged sometimes
#269 [06:00] <GreyVulpine> Casy03 - Reboot, then try deleting that folder again
#270 [06:00] <GreyVulpine> Nok46 - Bugged how?
#271 [06:01] <Nok46> GreyVulpine - saying the game ran out of memory sometime, even with 8G Ram allocated and sometime doesn't
#272 [06:01] <Casy03> I do not have permissions as an administrator
#273 [06:01] <GreyVulpine> Casy03 - Then I can't really do anything for you there
#274 [06:01] <Nok46> GreyVulpine - But it's the only game doing this, I've got no problems with Rainbow Six Siege for exemple
#275 [06:01] <GreyVulpine> Nok46 - Other games aren't like Minecraft
#276 [06:02] <Nok46> GreyVulpine - Gotta admit that x)
#277 [06:03] <Casy03> I reopened the game and the runtime download appeared
#278 [06:05] <Casy03> greyvulpine
#279 [06:08] <Casy03> GreyVulpine:
#280 [06:08] <Casy03> GreyVulpine
#281 [06:10] <Nok46> I think that he's taking a break
#282 [06:14] <Nok46> GreyVulpine - If you're rading this. Since it seems you've taken a break, which is normal since you're a volunteer, I'll let this chat open but I'll do something else meanwhile. I'll check sometime to see if you're back.
#283 [06:17] * Casy03 [webchat@151.54.106.68] has quit. (Ping timeout: 180 seconds)
#284 [06:19] <AlexMaloneAusr> Hi Guys
#285 [06:19] <AlexMaloneAusr> im still reinstalling minecraft
#286 [06:20] * Maurad [webchat@host-85-201-156-169.dynamic.voo.be] has joined #minecrafthelp
#287 [06:26] * Martalastive [webchat@78-73-234-120-no517.tbcn.telia.com] has joined #minecrafthelp
#288 [06:29] <Martalastive> Hi! I am trying to help my son to save his world in Minecraft beacause I have to reinstall Windows 10 in the computer, is it possible to save his worlds and achievements in the cloud or something?
#289 [06:30] <GreyVulpine> All saves are on the computer locally.
#290 [06:30] <GreyVulpine> As well as the achievements
#291 [06:30] <Martalastive> Ok, thanks
#292 [06:30] <Martalastive> Ok, thanks
#293 [06:32] * Martalastive [webchat@78-73-234-120-no517.tbcn.telia.com] has left #minecrafthelp
#294 [06:33] <Nok46> GreyVulpine - Something new regarding my problem ?
#295 [06:33] <GreyVulpine> Nok46 - Still thinking
#296 [06:33] <Nok46> Ok
#297 [06:47] * sideling [webchat@dynamic-adsl-84-221-172-25.clienti.tiscali.it] has joined #minecrafthelp
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#301 [06:48] <rangerboyss> why do i get stuck when downloading in credits.ogg
#302 [06:48] <rangerboyss> why do i get stuck when downloading in credits.ogg
#303 [06:49] * rangerboyss [webchat@110.136.51.179] has left #minecrafthelp
#304 [07:02] <AlexMaloneAusr> Hi
#305 [07:04] * e_l1997 [~quassel@2.67.214.174.mobile.tre.se] has joined #minecrafthelp
#306 [07:05] * Riot [webchat@CPE-58-174-62-54.mjcz1.woo.bigpond.net.au] has joined #minecrafthelp
#307 [07:05] <Riot> hi
#308 [07:06] <Riot> i have lost my old account and i cant seem to find it
#309 [07:09] <AlexMaloneAusr> do u k the password and username?
#310 [07:10] <AlexMaloneAusr> uk*
#311 [07:10] <Riot> not the password but the email
#312 [07:10] <Riot> im not sure if it got hacked
#313 [07:11] <Riot> but one of the old user names use to be PotatoLancer
#314 [07:11] <Andrio> Riot, tried resetting your password?
#315 [07:11] <Riot> yes
#316 [07:11] <Riot> i have
#317 [07:11] <Andrio> How did that go?
#318 [07:12] <Riot> but it didnt send any emails to any
#319 [07:12] <Andrio> Riot, did you check your spam folder?
#320 [07:12] <Riot> let me check
#321 [07:14] <Riot> there was nothing
#322 [07:14] <Andrio> mm
#323 [07:14] <Andrio> ??> Riot account/send-email
#324 [07:14] <Absol> Riot: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#325 [07:14] <Absol> Riot: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#328 [07:38] * Ineedhelp [webchat@124.49.65.61] has joined #minecrafthelp
#329 [07:38] <Ineedhelp> hello I tried to download minecraft 1.12.2, but I've got an error message
#330 [07:38] <Ineedhelp> 파일을 다운로드 할 수 없습니다. br_fr.lang 이름: br_fr.lang URL: http://resources.download.minecraft.net/a0/a0ee0632350b26730ea254df441196df5ad5645b 오류 상세정보: Request error -101: ERR_CONNECTION_RESET 디스크 상의 파일 이름: 54be-b1d8-8466-b20c 경로: C:\Users\jaemi\AppData\Local\Temp\54be-b1d8-8466-b20c 위치: file
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#333 [07:57] <Nok46> GreyVulpine - Nothing new ?
#334 [08:01] <GreyVulpine> Nok46 - Nothing comes to mind. Have you done a complete wipe and reinstall of all the minecraft files? Done a reinstall of java and pointed the launcher at it, instead of the prepackaged one?
#335 [08:06] <Nok46> I haven't done a java reinstal yet
#336 [08:24] * _patata_ [webchat@162.199.76.188.dynamic.jazztel.es] has joined #minecrafthelp
#337 [08:24] * sinon-chanx3 [webchat@87.140.193.251] has joined #minecrafthelp
#338 [08:26] <_patata_> regards I can not access my minecraft account and I can not recover it and create a new password
#339 [08:28] * gregory [webchat@186-90-224-140.genericrev.cantv.net] has joined #minecrafthelp
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#341 [08:32] * Sticky3 [webchat@535747D7.cm-6-8b.dynamic.ziggo.nl] has joined #minecrafthelp
#342 [08:34] <Sticky3> if click minecraft on my computer the screen of the launcher won't load so i can't do anything and i can't even start minecraft, what do i do?
#343 [08:38] * jjs999jjs [~jjs999jjs@2a02:c7d:662b:300:1c7a:a02c:b081:c8ef] has joined #minecrafthelp
#344 [08:38] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#345 [08:42] * DPCisAWESOME [webchat@174-25-111-93.ptld.qwest.net] has joined #minecrafthelp
#346 [08:43] <DPCisAWESOME> hello?
#347 [08:43] <DPCisAWESOME> I'm struggling to get minecraft to work with a modpack
#348 [08:58] <Nok46> GreyVulpine - Are you there ?
#349 [08:59] <Nok46> Is anyone there to help me ?
#350 [09:01] <Nok46> Because I was wondering if you'll agreed going on Discord, so that I can show you my problem via screen sharing
#351 [09:02] * Sticky3 [webchat@535747D7.cm-6-8b.dynamic.ziggo.nl] has quit. (Ping timeout: 180 seconds)
#352 [09:03] <_patata_> regards I can not access my minecraft account and I can not recover it and create a new password
#353 [09:03] <Nok46> Absol, Andio, DopeGhoti, Espercorn, GreyBot, GreyVulpine, Kealper, Lord_Ralex, Lutzee, Morrolan, tyteen4a03, xales, mattym, payonel, phroa, thgilfodrol, urielsalis, zkxs ==> Is one of you there ?
#354 [09:12] * talyson0234 [webchat@168.194.147.10] has joined #minecrafthelp
#355 [09:14] <Nok46> i've reinstalled java and it changed nothing
#356 [09:18] * Sticky3 [webchat@535747D7.cm-6-8b.dynamic.ziggo.nl] has joined #minecrafthelp
#357 [09:19] * ferrybig [~ferrybig@mail.ferrybig.me] has quit. (Quit: Goodbye)
#358 [09:22] <Sticky3> if i click minecraft on my computer the screen of the launcher won't load so i can't do anything and i can't even start minecraft, what do i do?
#359 [09:25] <Nok46> It seems there is no helper yet
#360 [09:25] <Sticky3> do you have issues
#361 [09:25] <Sticky3> with minecraft
#362 [09:26] <Nok46> Yup
#363 [09:26] <Nok46> https://bugs.mojang.com/projects/MCL/issues/MCL-8936?filter=allissues
#364 [09:26] <Nok46> Some serious bugs rught there
#365 [09:29] <Nok46> I've been looking for help for 3 days now
#366 [09:31] <Sticky3> oh
#367 [09:31] <Sticky3> i have this longer but i just started looking for help
#368 [09:31] <Nok46> Same
#369 [09:32] <Nok46> I got little problems since December, but they started to annoy me recently because I can't play anymore
#370 [09:32] <Nok46> Before it was just a crash sometime and now I can't even create or delete a world
#371 [09:32] * Herotiger_MLG [webchat@241-123-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#372 [09:33] <Sticky3> are you a helper
#373 [09:33] <Sticky3> ?
#374 [09:33] <Nok46> Nope
#375 [09:34] <Nok46> I think I could try to help you anyway, since I'm the only one here
#376 [09:34] <Nok46> So you're launcher refuse to load ?
#377 [09:34] * Herotiger_MLG [webchat@241-123-144-85.ftth.glasoperator.nl] has quit. (Client Quit)
#378 [09:35] <Sticky3> well it says its loaded but there is only white in the little box
#379 [09:35] <Nok46> Right click on Minecraft, go to compatibility and telle me what's in compatibility mod
#380 [09:36] * talyson0234 [webchat@168.194.147.10] has joined #minecrafthelp
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#382 [09:36] <Nok46> You found it ?
#383 [09:37] <Sticky3> yes
#384 [09:38] <Nok46> So what's i, it, what windows version ?
#385 [09:38] <Nok46> Wait are you on windows ?
#386 [09:39] <Sticky3> it said it fixed something so im going to try now
#387 [09:39] <Sticky3> still does not work
#388 [09:39] <Sticky3> i have windows ten
#389 [09:39] <Sticky3> but java minecraft
#390 [09:39] <Sticky3> normal one
#391 [09:40] <Nok46> ... Well f**k
#392 [09:40] <Nok46> I have the same version than you x)
#393 [09:40] <Nok46> And I've bugs on it
#394 [09:40] <Nok46> Microsoft fix this !
#395 [09:41] <Nok46> I can't help you if we have problems from the same origin x)
#396 [09:41] <Nok46> You're doomed to wait like me
#397 [09:41] <Sticky3> oh
#398 [09:41] <Sticky3> well then ill wait
#399 [09:42] <Nok46> ... Yay o/
#400 [09:48] <_patata_> regards I can not access my minecraft account and I can not recover it and create a new password
#401 [09:50] <Sticky3> that is also not fun
#402 [09:51] <Nok46> Minecraft is broken :c*
#403 [09:51] <Sticky3> i hope we get help soon
#404 [09:51] <Nok46> And there is no one to bring the tape we need to fix it ><
#405 [09:52] <Sticky3> e-tape
#406 [09:53] <Nok46> Yeah, we need some e-tape
#407 [09:53] <Nok46> It's actually a brand...
#408 [09:53] <Sticky3> really?
#409 [09:53] <Nok46> http://www.pluspackaging.co.uk/media/Manufacturer/e-tape-logo.jpg
#410 [09:54] <Nok46> Kinda fun
#411 [09:54] <Sticky3> :)
#412 [10:00] <Sticky3> i found an article on the minecraft website that says it could be your video card drivers
#413 [10:01] <Sticky3> here is a link: https://help.mojang.com/customer/en/portal/articles/928493-updating-video-card-drivers
#414 [10:10] <Sticky3> does it work for you
#415 [10:10] <Sticky3> ?
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#417 [10:12] * mrbud [webchat@cpe-174-98-186-11.cinci.res.rr.com] has joined #minecrafthelp
#418 [10:12] <chaz> Hey guys, my Java edition of Minecraft won't boot correctly. It keeps opening on a second screen that doesn't exist?
#419 [10:14] <mrbud> mine crashes
#420 [10:15] <mrbud> mine say this Error details: Incorrect function Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: false
#421 [10:15] <chaz> https://twitter.com/cutterchaz/status/962720213392330752
#422 [10:15] <chaz> this is what mine does
#423 [10:16] <mrbud> that happind to me before
#424 [10:16] <mrbud> i can not even get in to minecarft
#425 [10:17] <chaz> i've tried a system restart, i've tried a java reinstall, i've tried a minecraft reinstall
#426 [10:17] <mrbud> i triend that to
#427 [10:17] <mrbud> i have tried that to
#428 [10:17] * Sticky3 [webchat@535747D7.cm-6-8b.dynamic.ziggo.nl] has joined #minecrafthelp
#429 [10:18] <Sticky3> it did not work
#430 [10:18] <mrbud> Error details: Incorrect function Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: false
#431 [10:18] <chaz> where are you getting that error from
#432 [10:18] <Sticky3> it does not look good
#433 [10:19] <chaz> have you looked in that directory to see if it's there?
#434 [10:19] <mrbud> minecarft launcher
#435 [10:19] <mrbud> yes
#436 [10:20] <mrbud> did this ever happin
#437 [10:21] <chaz> ?
#438 [10:23] <mrbud> Error details: Incorrect function Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: false
#439 [10:24] <chaz> i don't have that
#440 [10:24] <mrbud> what do u want me t o do
#441 [10:25] <mrbud> what do u want me to do
#442 [10:25] <mrbud> are you a youtuber
#443 [10:26] <chaz> no, I'm not
#444 [10:26] <mrbud> k
#445 [10:27] <mrbud> do u play roblox
#446 [10:28] <chaz> jesus fucking christ
#447 [10:28] <Absol> chaz: Please keep it civil
#448 [10:30] <Nok46> Absol !
#449 [10:30] <Nok46> Can you help me please, GreyVulpix jsut disappeared
#450 [10:31] <_patata_> regards I can not access my minecraft account and I can not recover it and create a new password
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#454 [10:38] * katie [webchat@054504f3.skybroadband.com] has joined #minecrafthelp
#455 [10:39] <katie> i tried to play minecraft today but it says 'error unble to save download' anytime i try to launch
#456 [10:39] <Sokt> Hello men i have a problem with my minecraft. Since I installed windows 10 on my pc my minecraft crash with the same error OpenGl error here is a link to the error https://paste.ubuntu.com/=p2nWw5fCWH/ Thanks for helping me
#457 [10:39] * Sokt [webchat@riv42-4-78-208-175-23.fbx.proxad.net] has quit. (Client Quit)
#458 [10:40] <katie> this is the link im given Unable to save download. af_za.lang Name: af_za.lang URL: http://resources.download.minecraft.net/86/869624743d7f2551a5c4487fdb7b11b3d46a7a2b Error details: Attempting to move successful download to C:/Users\katie\AppData\Roaming\.minecraft\assets\objects\86/869624743d7f2551a5c4487fdb7b11b3d46a7a2b The process cannot access the file because it is being used by another process Filename on disk: 2e8a-fa4b-57e9-77ff Pa
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#461 [10:42] <katie> hallooooooooooo
#462 [10:42] <katie> help me
#463 [10:42] <katie> i is confusion
#464 [10:42] <katie> help moi
#465 [10:42] * Sokt [webchat@riv42-4-78-208-175-23.fbx.proxad.net] has joined #minecrafthelp
#466 [10:42] <katie> uhhhhh i need help
#467 [10:43] <katie> my minecraft is more important than youre life
#468 [10:44] * katie [webchat@054504f3.skybroadband.com] has quit. (Quit: Web client closed)
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#471 [10:52] * begone [webchat@5ED60F96.cm-7-7a.dynamic.ziggo.nl] has joined #minecrafthelp
#472 [10:53] <begone> hey, where do I locate net/minecraft/world/ in my game files
#473 [10:55] * Nok46 [webchat@50.155.119.78.rev.sfr.net] has joined #minecrafthelp
#474 [10:55] <Nok46> Is someone there ?
#475 [10:55] <begone> I'm here
#476 [10:55] <Nok46> Helper ?
#477 [10:55] * CoachRogge [webchat@82-183-40-123.customers.ownit.se] has joined #minecrafthelp
#478 [10:55] * Maurad [webchat@host-85-201-156-169.dynamic.voo.be] has quit. (Ping timeout: 180 seconds)
#479 [10:56] <begone> I have limited knowledge but I can try
#480 [10:56] <Nok46> Because I'm waiting since 1p.m ><
#481 [10:56] <Nok46> https://www.planetminecraft.com/forums/minecraft/help/when-i-launch-minecraft-regardless-of-the-version-i-chose-he-s-freezing-crashing-everytime-i-try-to-create-or-delete-a-map_565660
#482 [10:56] <Nok46> There
#483 [10:56] <Nok46> If you have any idea
#484 [10:57] <Nok46> Just please telle me I'm trying to solve this since Friday
#485 [10:57] <begone> I have a question as well, do you know where I can find net/minecraft/world/ in my game files
#486 [10:57] <CoachRogge> I have problem. When I'm starting up minecraft it loads perfectly but as soon as it gets to the start meny (single player,multiplayer etc.) it freezes and crashes. I do not know wha the problem is since I've tried reinstalling minecaft and I haave the latest java edition. please help
#487 [10:57] <CoachRogge> I have problem. When I'm starting up minecraft it loads perfectly but as soon as it gets to the start meny (single player,multiplayer etc.) it freezes and crashes. I do not know wha the problem is since I've tried reinstalling minecaft and I haave the latest java edition. please help
#488 [10:58] * begone [webchat@5ED60F96.cm-7-7a.dynamic.ziggo.nl] has left #minecrafthelp
#489 [10:58] <Nok46> Your worlds ?
#490 [10:58] <Nok46> Fack
#491 [10:59] <Nok46> I was looking something >< I've got the answer to his question !
#492 [11:08] * alesca18 [webchat@51.179.105.141] has joined #minecrafthelp
#493 [11:09] <alesca18> i can't install minecraft a ninecraft version
#494 [11:10] <alesca18> my launcher tell me "impossible to found the JRE."
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#500 [11:40] * anto [webchat@2.224.25.109.rev.sfr.net] has joined #minecrafthelp
#501 [11:40] <anto> i am french
#502 [11:40] <anto> hello
#503 [11:40] <anto> help
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#505 [11:46] * Deadlimouse_66 [webchat@fl-184-4-157-209.dhcp.embarqhsd.net] has joined #minecrafthelp
#506 [11:48] <Deadlimouse_66> my minecraft 1.12.2 starts up but crashes on the page where it says mojang in the second loading window
#507 [11:56] * Katieplier [webchat@cpe-98-30-11-83.columbus.res.rr.com] has joined #minecrafthelp
#508 [11:58] <Katieplier> Hey there, im trying to update my daughters minecraft information so she can log back into her account. She hasn't played on her account for a good year...and no longer uses the email associated with the account.
#509 [11:58] <Katieplier> and doesn't remember her password for the old email either....what do we do?
#510 [11:58] <Deadlimouse_66> do you have the card you got when you bought minecraft
#511 [11:59] <Katieplier> The CC? No....that was an old bank when we lived in another state...prolly 6-7 years ago....
#512 [12:00] <Katieplier> I remember the username....and the old email associated....
#513 [12:00] <Deadlimouse_66> ah i was in that same situation and sorry to say ma'am but the chances of getting that account back are very very slim itd be better if you just bought it again instead of wasting your time
#514 [12:01] <Katieplier> lol....time is free....
#515 [12:01] <Katieplier> if we keep trying old passwords, it wont lock us out, will it?
#516 [12:02] <Deadlimouse_66> it didnt do it to me and i tryed hundereds of times before i rage quit so it shouldnt
#517 [12:03] <Katieplier> lol....ok then I suppose we'll keep trying
#518 [12:04] <Deadlimouse_66> what kind of email did she use google yahoo etc.?
#519 [12:06] <Katieplier> yahoo
#520 [12:06] <Katieplier> which we got to the password reset....but it asked for an old cell phone...which we remember....but doesnt help to send the account key to that phone
#521 [12:07] <Deadlimouse_66> does it give you an opption like "i no longer have access to this number" ?
#522 [12:08] <Katieplier> yeah, then links to a help site....lol which is no help
#523 [12:09] <Deadlimouse_66> maybe you should call yahoo directly it usually helps more
#524 [12:10] <Deadlimouse_66> as long as you have access to that email its a heck of alot eaasier to get your account back
#525 [12:11] <Katieplier> u know their number?
#526 [12:15] <Deadlimouse_66> Use our Sign-in Helper
#527 [12:15] <Deadlimouse_66> guess this page doesnt support links
#528 [12:15] <Deadlimouse_66> https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_ACCT
#529 [12:15] <Katieplier> trying.....its an endless loop....not letting me advance ugh
#530 [12:16] <Deadlimouse_66> https://help.yahoo.com/kb/account/yahoo-customer-support-free-charge-sln6349.html?impressions=true
#531 [12:16] <Deadlimouse_66> one of those should help
#532 [12:18] <Katieplier> the first link im doing...the second link....i dont see any helpful info
#533 [12:21] <Deadlimouse_66> by the way what version of minecraft has your daughter installed
#534 [12:21] <Deadlimouse_66> and whats the operating sytem windows 10?
#535 [12:25] <Katieplier> yeah Win10
#536 [12:25] <Katieplier> the latest one....1.12
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#538 [12:27] * Felix_ [webchat@216-58-122-230.cpe.distributel.net] has joined #minecrafthelp
#539 [12:28] * Katieplier_ [webchat@cpe-98-30-11-83.columbus.res.rr.com] has joined #minecrafthelp
#540 [12:28] <Felix_> My minecraft keeps crashing on the launcher
#541 [12:31] * laut [webchat@190.108.57.214] has quit. (Client Quit)
#542 [12:34] <Felix_> My minecraft keeps crashing on the launcher
#543 [12:36] * XTReme_06 [webchat@x4db5aabd.dyn.telefonica.de] has joined #minecrafthelp
#544 [12:36] * Felix_ [webchat@216-58-122-230.cpe.distributel.net] has quit. (Quit: Web client closed)
#545 [12:36] * XTReme_06 [webchat@x4db5aabd.dyn.telefonica.de] has quit. (Client Quit)
#546 [12:43] * JDW [webchat@104-61-132-149.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#547 [12:44] <JDW> It says that the menu3.ogg couldn't download
#548 [12:45] * JDW [webchat@104-61-132-149.lightspeed.sndgca.sbcglobal.net] has quit. (Client Quit)
#549 [12:46] * Felix_ [webchat@216-58-122-230.cpe.distributel.net] has joined #minecrafthelp
#550 [12:46] <Felix_> hi?
#551 [12:52] * kusanagi [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has joined #minecrafthelp
#552 [12:57] * NeoAtari [webchat@abxw10.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#553 [12:57] <NeoAtari> My account has been hacked
#554 [12:58] <NeoAtari> Anyone can help me ?
#555 [12:58] <NeoAtari> ????
#556 [13:09] * jsempannikdo [webchat@89-190-90-45.nsys.cz] has joined #minecrafthelp
#557 [13:12] * jsempannikdo [webchat@89-190-90-45.nsys.cz] has quit. (Client Quit)
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#559 [13:14] * Deadlimouse_66 [webchat@fl-184-4-157-209.dhcp.embarqhsd.net] has quit. (Ping timeout: 180 seconds)
#560 [13:15] * _snak3 [webchat@66.103.163.219] has joined #minecrafthelp
#561 [13:15] <_snak3> Hello?
#562 [13:15] <JinnRemona> So I'm having a problem with my Minecraft. I just reset my computer recently, and after having freshly reinstalled Minecraft, I can't seem to click on anything when the game loads. I'm just suck at the Main Menu.
#563 [13:16] <mattym> JinnRemona, Try just restarting the computer.
#564 [13:16] <JinnRemona> Can that really be the problem? Seems simple, but alright.
#565 [13:18] <_snak3> I am having a problem when I press F11 to get Minecraft to be fullscreen but my game just crashes
#566 [13:18] <_snak3> I also get this: OpenGL ERROR RuntimeException No OpenGL context found in the current thread
#567 [13:18] <mattym> ??> _snak3 launcher/log
#568 [13:18] <Absol> _snak3: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#569 [13:19] <_snak3> K one sec
#570 [13:19] <_snak3> ---- Minecraft Crash Report ---- // Quite honestly, I wouldn't worry myself about that. Time: 2/11/18 1:17 PM Description: Updating screen events java.lang.IllegalStateException: Mouse must be created before you can read events at org.lwjgl.input.Mouse.next(Mouse.java:444) at axu.p(SourceFile:389) at ave.s(SourceFile:1498) at ave.av(SourceFile:889) at ave.a(SourceFile:325) at net.minecraft.client.main.Main.main(SourceFile:124) at sun.reflect.
#571 [13:19] * JinnRemona [webchat@45.72.148.110] has quit. (Ping timeout: 180 seconds)
#572 [13:20] <mattym> _snak3, Follow the instructions please
#573 [13:20] <_snak3> https://paste.ubuntu.com/=GRtfbv5vsZ/
#574 [13:21] <mattym> ??> _snak3 win/reinst
#575 [13:21] <Absol> _snak3: You may need to reinstall the locally installed files that Minecraft puts into place.
#576 [13:21] <Absol> _snak3: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#577 [13:21] * plaza1123 [webchat@181.199.38.173] has joined #minecrafthelp
#578 [13:21] <mattym> _snak3, Do the instructions from Absol, after do not change the game version or any other settings. Then see if it still happens
#579 [13:22] <_snak3> OK im downloading it again and installing it.
#580 [13:23] <_snak3> I just did an update on my graphics card drivers and now it doesnt launch correctly
#581 [13:23] * lex [webchat@24-113-74-205.wavecable.com] has joined #minecrafthelp
#582 [13:24] <mattym> _snak3, What goes wrong when you try to launch it?
#583 [13:24] * plaza1123 [webchat@181.199.38.173] has quit. (Client Quit)
#584 [13:24] <lex> why is my minecraft launcher not responding
#585 [13:24] * Pawerny [webchat@124.1.62.94.rev.vodafone.pt] has joined #minecrafthelp
#586 [13:25] <lex> it will say "Not responding" and will never open up to the actual Minecraft appilication
#587 [13:25] <Pawerny> I can't add the alt account in minecraft launcher, it says "Login Failed"
#588 [13:25] <mattym> ??> lex av/adwcleaner
#589 [13:25] <Absol> lex: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#590 [13:25] <Absol> lex: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#591 [13:25] <_snak3> I tried fullscreening the game again and it crashed after reinstalling
#592 [13:25] <mattym> Pawerny, If you wan't to use another account, you need to buy one from minecraft.net. There are no such things as alts.
#593 [13:26] <Pawerny> I have 2 accounts.
#594 [13:26] <mattym> ??> _snak3 win/dxdiag
#595 [13:26] <Absol> _snak3: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#596 [13:26] * rrt [webchat@37.150.232.227] has joined #minecrafthelp
#597 [13:26] <mattym> Pawerny, Did you buy both from the minecraft site?
#598 [13:26] <rrt> my minecraft just keep crashing
#599 [13:26] <Pawerny> Yes
#600 [13:26] <mattym> ??> Pawerny account/send-email
#601 [13:26] <Absol> Pawerny: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#602 [13:26] <Absol> Pawerny: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#603 [13:27] <mattym> ??> rrt launcher/log
#604 [13:27] <Absol> rrt: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#605 [13:27] * Pawerny [webchat@124.1.62.94.rev.vodafone.pt] has quit. (Client Quit)
#606 [13:27] <_snak3> https://paste.ubuntu.com/=DD6rG3J5HG/
#607 [13:28] * ConfissionXD [webchat@cpe-65-28-35-163.wi.res.rr.com] has joined #minecrafthelp
#608 [13:28] <ConfissionXD> I can't log into my old account and think i lost it
#609 [13:28] <mattym> _snak3, Do you have more than one display connected, even if one is off?
#610 [13:29] <mattym> ConfissionXD, Was the account ever migrated?
#611 [13:29] <_snak3> I have 1 display connected
#612 [13:29] <ConfissionXD> I don't know
#613 [13:29] <rrt> Can't keep up! Did the system time change, or is the server overloaded? Running 3006ms behind, skipping 60 tick(s)
#614 [13:29] <rrt> error is on this
#615 [13:29] <mattym> rrt, Do the instructions you were given.
#616 [13:29] <ConfissionXD> I lost it about 3 or 4 years ago
#617 [13:29] <rrt> this the problem
#618 [13:29] <mattym> ConfissionXD, What is the ingame user/nickname?
#619 [13:30] <ConfissionXD> Halda0328
#620 [13:32] <mattym> _snak3, It looks like you have the incorrect refresh rate set on your display.
#621 [13:32] <_snak3> yea
#622 [13:32] <_snak3> I set it to 75hz a while ago
#623 [13:32] * lex [webchat@24-113-74-205.wavecable.com] has quit. (Ping timeout: 180 seconds)
#624 [13:32] <mattym> _snak3, Undo that change.
#625 [13:32] <_snak3> I changed it and everything is good now
#626 [13:32] <ConfissionXD> ????
#627 [13:33] <_snak3> I had overclocked it but apparently Minecraft doesn't like that
#628 [13:33] <_snak3> Thanks for the help guys
#629 [13:33] <_snak3> Even though my issue was self-caused.
#630 [13:33] <mattym> ConfissionXD, That account looks to be migrated, so, if you enter whatever emails you may have used at the password reset page, one of those emails should get a reply with instructions on setting a new password.
#631 [13:34] * rrt [webchat@37.150.232.227] has quit. (Quit: Web client closed)
#632 [13:34] <ConfissionXD> I don't what the email is
#633 [13:34] * rrt [webchat@37.150.232.227] has joined #minecrafthelp
#634 [13:34] <rrt> my minecraft is crashing
#635 [13:34] <rrt> https://paste.ubuntu.com/=NrWXtQ8jzG/
#636 [13:34] <mattym> ??> rrt launcher/log
#637 [13:34] <Absol> rrt: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#638 [13:35] <mattym> rrt, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#639 [13:35] <mattym> ??> ConfissionXD account/send-email
#640 [13:35] <Absol> ConfissionXD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#641 [13:35] <Absol> ConfissionXD: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#642 [13:36] * _snak3 [webchat@66.103.163.219] has quit. (Ping timeout: 180 seconds)
#643 [13:37] <ConfissionXD> I don't know what the transaction is but ??????
#644 [13:37] <ConfissionXD> I got the account like 5 years ago
#645 [13:37] <rrt> thank you
#646 [13:38] * yologaming34 [webchat@5ED0BC5A.cm-7-1c.dynamic.ziggo.nl] has joined #minecrafthelp
#647 [13:38] <mattym> ConfissionXD, Find it.
#648 [13:38] <ConfissionXD> Thanks for not helping
#649 [13:38] <ConfissionXD> Cuase that is not gonna help at all
#650 [13:39] * HappyGamer [webchat@dslb-094-220-235-158.094.220.pools.vodafone-ip.de] has joined #minecrafthelp
#651 [13:39] * yologaming34 [webchat@5ED0BC5A.cm-7-1c.dynamic.ziggo.nl] has quit. (Client Quit)
#652 [13:39] <HappyGamer> Hello
#653 [13:39] * mjbdelaat [webchat@5ED0BC5A.cm-7-1c.dynamic.ziggo.nl] has joined #minecrafthelp
#654 [13:40] <HappyGamer> I need help with my account
#655 [13:40] <mjbdelaat> I need help, i can't login
#656 [13:41] <mattym> mjbdelaat, What happens when you try?
#657 [13:41] <mattym> HappyGamer, What is the problem?
#658 [13:41] <mjbdelaat> i get the message: email or password invalid, we changed the password yet, but it don't work
#659 [13:42] <mattym> ??> mjbdelaat login/throttle
#660 [13:42] <HappyGamer> I tryed to login with every accounts that i have but every time he says i dont have minecraft
#661 [13:42] <Absol> mjbdelaat: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#662 [13:42] <Absol> mjbdelaat: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#663 [13:42] <mattym> HappyGamer, Make sure you are logging in with the account/email that was used for the purchase.
#664 [13:43] <mjbdelaat> yes, but before it also, i was 1 year ago hacked, and now i again i can't login
#665 [13:43] * Goku0977 [webchat@190.152.204.203] has joined #minecrafthelp
#666 [13:44] <mattym> mjbdelaat, If you can change the password, then you have access to the account. If you can change it and still not log in you are locked out and need to wait as instructed.
#667 [13:44] * Goku0977 [webchat@190.152.204.203] has quit. (Client Quit)
#668 [13:44] <HappyGamer> Yes i forgot my email. Also i tryed it with every account that i have but never it work
#669 [13:44] <mjbdelaat> what do you mean with instructed?
#670 [13:44] <mattym> mjbdelaat, The instructions Absol wrote to you.
#671 [13:45] <mattym> HappyGamer, You said you changed the password. If you can change the password, you have access to the account.
#672 [13:45] <mjbdelaat> right, but when is it unlocked?
#673 [13:45] * belinha10 [webchat@167.249.189.236] has joined #minecrafthelp
#674 [13:45] <mattym> mjbdelaat, Read what Absol wrote to you.
#675 [13:46] <belinha10> hi
#676 [13:46] <HappyGamer> When do i said ,, i changed my password?
#677 [13:47] <belinha10> i'm a brazilian, sorry for my english, i can't login in my account, only in windows, in linux its fine.
#678 [13:47] <mjbdelaat> right, because on mojang site says they that you have to wait 24 hour
#679 [13:48] <mjbdelaat> when i try it tomorrow in the morning, it needs to work
#680 [13:48] <belinha10> error: "opps, an error prevented processing. Try again"
#681 [13:49] <mattym> ??> belinha10 tools/hjt
#682 [13:49] <Absol> belinha10: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#683 [13:49] <Absol> belinha10: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#684 [13:49] <mjbdelaat> because, my friend gots a time ago the same issue, he was still hacking. And after a long time, he send mojang a message, and they need to fix it
#685 [13:51] <belinha10> https://paste.ubuntu.com/=mbGvcpXstw/ here
#686 [13:51] <mjbdelaat> is it so, i failed 3 times on the minecraft launcher, the minecraft site and mojang site are also blocked.
#687 [13:51] <HappyGamer> mattym
#688 [13:52] <mjbdelaat> is there just someone form mojang here?
#689 [13:52] <HappyGamer> Yes i need help too?
#690 [13:53] <mjbdelaat> are you from mojang?
#691 [13:53] <HappyGamer> No sorry
#692 [13:53] <mjbdelaat> o
#693 [13:53] <belinha10> someone ?
#694 [13:53] <belinha10> i send the link
#695 [13:53] <HappyGamer> but were is mattym. he chatted with me for a few minutes
#696 [13:54] <mjbdelaat> yea
#697 [13:54] <HappyGamer> who can speak german
#698 [13:54] <mjbdelaat> when i clicking his name, he is away
#699 [13:54] <mjbdelaat> das macht spaß
#700 [13:54] <mattym> mjbdelaat, As I already said, if you can still reset the password, you still have control over the account. Just wait and try again, that is all.
#701 [13:54] <HappyGamer> Hi was geht
#702 [13:54] <mattym> ??> belinha10 info/mcleaks
#703 [13:54] <Absol> belinha10: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#704 [13:54] <Absol> belinha10: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#705 [13:54] <belinha10> thanks
#706 [13:55] <mattym> HappyGamer, If it says you don't own it, you are using a Mojang account that does not have the game purchased on it.
#707 [13:55] <mjbdelaat> o, i reset the password 1 hour ago, and after, i can't still login, must i wait then?
#708 [13:55] <mattym> HappyGamer, You need to remember which account/email was uses for the purchase.
#709 [13:56] <mattym> mjbdelaat, You need to not make any login attempts or change the password for a full hour.
#710 [13:56] <mattym> mjbdelaat, One hour from now, set a new password, then try to log in
#711 [13:57] <HappyGamer> I try it but every email is wrong. why? anyone must be correct.
#712 [13:57] <HappyGamer> i try it now again
#713 [13:57] <mjbdelaat> right, i need to wait 1 hour, then reset my password and then try to login, or must i wait a couple minutes?
#714 [13:58] <mjbdelaat> i quest this questions, because i was hacked a year ago, and who don't know or it is now just stil
#715 [14:00] <HappyGamer> He every times say. it looks like you dont own minecraft for PC/Mac.
#716 [14:00] <mjbdelaat> i use minecraft for windows
#717 [14:00] <mjbdelaat> but my english isn't the best
#718 [14:01] <HappyGamer> my too
#719 [14:01] <mattym> mjbdelaat, Again, you just need to do what you were told. If you can reset the password, which you have already, that means its not hacked and that is not an issue.
#720 [14:02] <mjbdelaat> right, but why it said after reset the password, unvalid email or password
#721 [14:02] <mattym> HappyGamer, If you cant figure out which one you used, you will need to submit a support ticket.
#722 [14:02] <mattym> ??> HappyGamer account/send-email
#723 [14:02] <Absol> HappyGamer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#724 [14:02] <Absol> HappyGamer: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#725 [14:02] <mattym> mjbdelaat, Because it is locked out for too many attempts.
#726 [14:02] <mjbdelaat> ok, how long do i need to wait?
#727 [14:03] <mattym> mjbdelaat, Read what you were already told.
#728 [14:03] <mjbdelaat> yea, but i don't understand it very well (bad english teachers)
#729 [14:04] <HappyGamer> what is a transaction
#730 [14:04] <mattym> HappyGamer, Read the form that was linked, it has all the information you will ened.
#731 [14:04] <mjbdelaat> when you bought something
#732 [14:04] <HappyGamer> ok thanks
#733 [14:04] * LudoCrudo [webchat@151.95.18.25] has joined #minecrafthelp
#734 [14:05] <LudoCrudo> hi, i have minecraft on Apple and i'm trying to downloading Snapshot 18w06a but i can't
#735 [14:05] <LudoCrudo> can i know why?
#736 [14:07] * Tomsize [webchat@200.49.6.99] has joined #minecrafthelp
#737 [14:07] <mattym> LudoCrudo, What happens when you try?
#738 [14:07] <LudoCrudo> it says me error while downloading
#739 [14:08] * lolkhaled [webchat@156.213.118.130] has joined #minecrafthelp
#740 [14:08] * lolkhaled [webchat@156.213.118.130] has joined #minecrafthelp
#741 [14:08] * lolkhaled [webchat@156.213.118.130] has left #minecrafthelp
#742 [14:08] <LudoCrudo> but now it's going
#743 [14:08] <mjbdelaat> mattym, i didn't understand what ther was saying what i need to do, must i wait to tomorrow, or could i try now
#744 [14:08] * Tomsize [webchat@200.49.6.99] has quit. (Client Quit)
#745 [14:08] <LudoCrudo> sorry for disturbing
#746 [14:09] <mattym> mjbdelaat, No
#747 [14:09] <mattym> mjbdelaat, Wait an hour from now. Then set a new password, then try.
#748 [14:09] <mjbdelaat> right, and when it don't work, is it possible mojang fix it?
#749 [14:10] <mattym> mjbdelaat, No
#750 [14:10] <mjbdelaat> ok
#751 [14:10] <mjbdelaat> i understand it good: i must wait 1 hour and then reset the password
#752 [14:10] * rrt [webchat@37.150.232.227] has quit. (Ping timeout: 180 seconds)
#753 [14:11] * LudoCrudo [webchat@151.95.18.25] has quit. (Ping timeout: 180 seconds)
#754 [14:22] <HappyGamer> oh man. i still do not have it
#755 [14:22] <mjbdelaat> what
#756 [14:22] <mjbdelaat> a minecraft account?
#757 [14:23] <HappyGamer> i dont know what to do. i read everythink but it didnt work
#758 [14:23] <mjbdelaat> restart pc?
#759 [14:23] <mattym> HappyGamer, Once you fill out the form, you need to wait for their reply.
#760 [14:23] <mattym> HappyGamer, Its not going to be fixed today.
#761 [14:23] <HappyGamer> minecraft or mojang i dont know the difference
#762 [14:24] <mjbdelaat> minecraft, mojang or microsoft?
#763 [14:24] <HappyGamer> i play minecraft on my windows 10 computer
#764 [14:25] <HappyGamer> wich form
#765 [14:25] <mattym> HappyGamer, The one you were linked.
#766 [14:25] <HappyGamer> i click the link and get something to read
#767 [14:29] <HappyGamer> if i click into the link he says i must make another account then i need the migration or anything and than i must chat with the support. but than i must buy minecraft again
#768 [14:30] <mattym> HappyGamer, You don't need to make another account
#769 [14:30] <mattym> ??> HappyGamer account/send-email
#770 [14:30] <Absol> HappyGamer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#771 [14:30] <Absol> HappyGamer: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#772 [14:30] <mattym> HappyGamer, Fill out the form Absol linked
#773 [14:32] <HappyGamer> i dont know my transactions id. i buy minecraft with a code from gamestop for 1 year
#774 [14:32] <mattym> HappyGamer, Then fill out the form without it and see what they say.
#775 [14:34] <HappyGamer> they say write your email. Do i mus writ an email that i know ore dont i must fill it out
#776 [14:35] <mattym> HappyGamer, Use an email you can check
#777 [14:35] <HappyGamer> ok
#778 [14:42] <HappyGamer> Well i send an email now
#779 [14:44] <HappyGamer> And now?
#780 [14:44] <mattym> HappyGamer, Wait
#781 [14:45] <HappyGamer> How long?
#782 [14:45] <mattym> HappyGamer, See the second link from Absol
#783 [14:46] <HappyGamer> so i have to wait 10 days?
#784 [14:47] * Praystar [webchat@p5B13E36E.dip0.t-ipconnect.de] has joined #minecrafthelp
#785 [14:47] <mattym> HappyGamer, Yes
#786 [14:47] <Praystar> hi.
#787 [14:47] <HappyGamer> oh
#788 [14:47] * Redbaaag [webchat@host86-167-44-76.range86-167.btcentralplus.com] has joined #minecrafthelp
#789 [14:47] <Praystar> only english?
#790 [14:48] <HappyGamer> then i play now minecraft for 10 days
#791 [14:48] <mattym> Praystar, Yes
#792 [14:48] <Redbaaag> I can't get Minecraft to launch.
#793 [14:48] <Praystar> ok
#794 [14:48] <Praystar> also i have a question
#795 [14:48] <mattym> Redbaaag, What happens when you try?
#796 [14:48] <HappyGamer> im out. bye
#797 [14:48] <Redbaaag> I launch it, the Moajang title comes up and then it becomes unresponsive.
#798 [14:49] <mattym> ??> Redbaaag av/adwcleaner
#799 [14:49] <Absol> Redbaaag: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#800 [14:49] <Absol> Redbaaag: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#801 [14:49] <Redbaaag> Okay, thanks.
#802 [14:49] * HappyGamer [webchat@dslb-094-220-235-158.094.220.pools.vodafone-ip.de] has quit. (Quit: Web client closed)
#803 [14:49] <Praystar> i buy minecraft windows 10 edtion for microsoft. if i start the game and will connect to an privat server where friends play i can't
#804 [14:50] <mattym> Praystar, What happens when you try?
#805 [14:50] <Praystar> you have teamspeak?
#806 [14:50] <Praystar> its better to explain
#807 [14:50] <mattym> Praystar, No
#808 [14:50] <Praystar> ok
#809 [14:51] <Praystar> i will play on pixelkiller.de its a community and they have a minecraft server
#810 [14:51] <Praystar> but the owner must whitelist me
#811 [14:51] <Praystar> at the homepage
#812 [14:52] <Praystar> so i start the game und over my charakter there is the name
#813 [14:52] <Praystar> i give him but he can't whitelist me
#814 [14:52] <Praystar> they say the Minecraft username no existed
#815 [14:53] <mattym> Praystar, It seems like a Java edition server.
#816 [14:53] <Praystar> i don#t no
#817 [14:53] <Praystar> don't
#818 [14:53] <mattym> Praystar, If it has a whitelist, its a Java Edition server
#819 [14:54] <Praystar> ok and then i can't play on this server with the Windows 10 edition?
#820 [14:54] <mattym> Praystar, Correct
#821 [14:54] <Praystar> oh shit ok
#822 [14:54] <Absol> Praystar: Please keep it civil
#823 [14:54] <Praystar> sorry
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#825 [14:59] * paradoxx [webchat@cpe-96-29-37-46.kya.res.rr.com] has joined #minecrafthelp
#826 [15:01] <paradoxx> I own a legacy minecraft account that I havent played on in years, I go to play today and I migrated my account from my old email and login into minecraft.net and its saying I dont own the game any longer, I recieved minecraft as a gift back in 2011/2012
#827 [15:01] <mattym> paradoxx, Make sure you are logging in with the account/email that it was migrated to.
#828 [15:02] <paradoxx> I did, still says I can only play the demo
#829 [15:02] <mattym> ??> paradoxx account/send-email
#830 [15:03] <Absol> paradoxx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#831 [15:03] <Absol> paradoxx: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#832 [15:08] * Dudu02 [webchat@177-155-73-188.user.teutonet.com.br] has joined #minecrafthelp
#833 [15:09] <Dudu02> Is minecraft in microsoft store unique?
#834 [15:09] <mattym> Dudu02, What do you mean?
#835 [15:11] <Dudu02> My friend bought the minecraft through microsoft store. Is it Windows 10 edition, is this minecraft original (it paid)? Can it get into an original server?
#836 [15:12] <mattym> Dudu02, No, it cant use Java Edition servers.
#837 [15:13] * mjbdelaat [webchat@5ED0BC5A.cm-7-1c.dynamic.ziggo.nl] has quit. (Quit: Web client closed)
#838 [15:17] <Dudu02> And if my friend buys the Java edition, will he be able to get into my server (via LAN and hamachi)?
#839 [15:18] <mattym> Dudu02, Do you have Java Edition?
#840 [15:18] <Dudu02> Yes.
#841 [15:18] <mattym> Dudu02, Then if he is on your network you can play LAN, or you can create a Java server.
#842 [15:21] <Dudu02> I created the world, opened it for LAN and it was on the same network as me, however, it would enter my server and walk the world and soon after it was disconnected.
#843 [15:21] <Dudu02> And it was not a connection problem.
#844 [15:27] * Neon112 [webchat@72.168.160.56] has joined #minecrafthelp
#845 [15:28] <Neon112> My problem is it keeps saying Unable to save download. et_ee.lang and even when not trying to get on with mods enabled it wont let me play please help
#846 [15:33] <Neon112> it is now saying Unable to save download. fa_ir.lang
#847 [15:36] <Neon112> :T
#848 [15:36] <Neon112> anyone?
#849 [15:37] * techno156 [~techno156@185.57.5.138] has joined #minecrafthelp
#850 [15:37] <Neon112> helllo
#851 [15:37] <Neon112> o thank goodness
#852 [15:37] <Neon112> help plz
#853 [15:38] <Neon112> is it fixed????
#854 [15:39] <Neon112> help :TTTT
#855 [15:39] <Neon112> listen if you wanna run a good severice here get more people
#856 [15:39] <Neon112> 90% of people are unpatience
#857 [15:49] * Natan [webchat@c-66-30-190-196.hsd1.ma.comcast.net] has joined #minecrafthelp
#858 [15:49] * Absol kicked Natan from #minecrafthelp (Reason: atan :You are banned from this channel (#1268))
#859 [15:53] * LuigiSauce [webchat@99-16-108-25.lightspeed.toldoh.sbcglobal.net] has joined #minecrafthelp
#860 [15:54] <LuigiSauce> does anyone know how to download optifine onto a custom directory
#861 [15:54] <GreyVulpine> We don't do optifine support here
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#864 [15:59] * basca02 [webchat@75.135.187.118] has joined #minecrafthelp
#865 [16:01] <basca02> I want to talk to a real person please
#866 [16:01] <basca02> #I want to talk to a real person please
#867 [16:01] <GreyVulpine> About?
#868 [16:02] * Nekdo [webchat@181.16.26.61] has joined #minecrafthelp
#869 [16:02] <Nekdo> Hola
#870 [16:02] <basca02> hello
#871 [16:02] <Nekdo> Alguna solucion de: Error de OpenGL: 1286 (Invalid framebuffer operation)
#872 [16:02] <Nekdo> ?
#873 [16:03] <GreyVulpine> Nekdo - Try removing any custom resource packs.
#874 [16:04] <Nekdo> GreyVulpine - I have none.
#875 [16:04] <GreyVulpine> Nekdo - Optifine?
#876 [16:04] <basca02> #I want to sign into my account but i bought my minecraft account it so long ago that i use my username to sign in but i dont see an option where i can do that and i dont got the email i used to create my account so im in a bit of a pickle
#877 [16:04] <Nekdo> 1.8 last version
#878 [16:05] <GreyVulpine> basca02 - With account troubleshooting, all we can point you at is the customer support form. There is nobody here that works for Mojang and can sort out your account for you
#879 [16:05] <GreyVulpine> basca02 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#880 [16:05] <GreyVulpine> Nekdo - I'm sorry, what?
#881 [16:06] <Nekdo> GreyVulpine - 1.8 Last Version
#882 [16:06] <basca02> i cant email them though because i dont got the email i used to create my account with
#883 [16:06] <GreyVulpine> Then leave that blank and fill in a current contact email
#884 [16:07] <_patata_> regards I can not access my minecraft account and I can not recover it and create a new password
#885 [16:07] <GreyVulpine> _patata_ - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#886 [16:07] * basca02 [webchat@75.135.187.118] has quit. (Quit: Web client closed)
#887 [16:08] <Nekdo> GreyVulpine - 1.8 Last Version
#888 [16:08] <GreyVulpine> Nekdo - What does that mean?
#889 [16:09] <_patata_> I really do not get any mail from mojang
#890 [16:09] * dre [webchat@c-24-11-251-181.hsd1.tn.comcast.net] has joined #minecrafthelp
#891 [16:09] <Nekdo> GreyVulpine - I have OptiFine 1.8.0 HD U I3
#892 [16:09] <GreyVulpine> _patata_ - Well, they're the only ones who can help you with this. They don't reply immediately.
#893 [16:09] <GreyVulpine> Nekdo - That can cause the issue. Try removing Optifine.
#894 [16:10] <Nekdo> GreyVulpine - Ok thanks
#895 [16:11] <_patata_> Can I recover my account?
#896 [16:11] <GreyVulpine> _patata_ - That's something between you and Mojang will need to figure out
#897 [16:12] <GreyVulpine> _patata_ - Provide Mojang with the necessary proof of purchase, and they'll help you recover your account.
#898 [16:13] * dre [webchat@c-24-11-251-181.hsd1.tn.comcast.net] has quit. (Ping timeout: 180 seconds)
#899 [16:14] <_patata_> I did everything but I'm still waiting for the mojang email, I think they took my account for trying to start many times or they changed my password
#900 [16:15] <GreyVulpine> Neither of which makes any sense. They don't change passwords of accounts, and they don't revoke access to accounts without a good reason.
#901 [16:17] <_patata_> then because I can not log in I take that days
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#903 [16:22] * Alexandria_ [webchat@in-67-236-67-213.dhcp.embarqhsd.net] has joined #minecrafthelp
#904 [16:22] <Alexandria_> Hello, I need help about minecraft stuff
#905 [16:23] <Alexandria_> I have a windows 10 laptop that I play minecraft on but lately when i play twitch or any modpacks my game has basically no fps and I dont know how to fix it
#906 [16:24] * Alexandria_ [webchat@in-67-236-67-213.dhcp.embarqhsd.net] has quit. (Client Quit)
#907 [16:28] * Alexandria_ [webchat@in-67-236-67-213.dhcp.embarqhsd.net] has joined #minecrafthelp
#908 [16:29] <Alexandria_> My minecraft has really low fps and I dont have a alot of RAM/GB on my computer and my brother has an extra terabyte thing for the computer so If i used that would it help?
#909 [16:29] <Alexandria_> Like my minecraft run smoother
#910 [16:30] <GreyVulpine> Probably not
#911 [16:30] <Alexandria_> What does it do exactly?
#912 [16:30] <Alexandria_> I dont understand why it wont work
#913 [16:31] * narayan [webchat@91.176.180.41] has joined #minecrafthelp
#914 [16:31] <Alexandria_> Or how to get better fps so i can actually play
#915 [16:32] <narayan> a tip is remove some worlds
#916 [16:32] <Alexandria_> I have none loaded except for one
#917 [16:32] <narayan> it works brillintly for me
#918 [16:32] <narayan> ow that sucks
#919 [16:33] <Alexandria_> Ive followed many tutorials on shutting off some stuff in the options but it doesnt help
#920 [16:33] <narayan> ya sorry i have no idea
#921 [16:33] <Alexandria_> I was thinking that by getting this terabye thing it would give my minecraft more space and it would run better
#922 [16:33] * Happy [webchat@96.36.43.251] has joined #minecrafthelp
#923 [16:34] <narayan> hmmm maby
#924 [16:34] <Happy> Minecraft wont launch when i click play. What should i do?
#925 [16:35] <narayan> and doas it come up with an error message?
#926 [16:35] <Alexandria_> That happened to me a while ago, I had to go into my settings and turn something off that was on
#927 [16:37] <Happy> ok ill look
#928 [16:37] <narayan> I have a wierd problem somehow my name of my account keeps changing every 30 days and somehow I have a realms world that I don't know of
#929 [16:38] <Alexandria_> If you give me a second to look Ill see what i turned off Happy
#930 [16:39] <Happy> ok
#931 [16:39] <Happy> ok
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#939 [18:13] * SaibotCrafterHD [webchat@p5B2EAE89.dip0.t-ipconnect.de] has joined #minecrafthelp
#940 [18:14] <SaibotCrafterHD> Hello
#941 [18:14] <SaibotCrafterHD> Ive become an error like this:Die heruntergeladene Datei konnte nicht gespeichert werden. tzl_tzl.lang
#942 [18:14] * SaibotCrafterHD [webchat@p5B2EAE89.dip0.t-ipconnect.de] has quit. (Client Quit)
#943 [18:17] * gump [webchat@ti0121a400-1632.bb.online.no] has joined #minecrafthelp
#944 [18:18] <gump> my email was hacked years ago and they habged my password everywere so i cant login to my mojang anymore
#945 [18:18] <mattym> ??> gump account/send-email
#946 [18:19] <Absol> gump: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#947 [18:19] <Absol> gump: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#948 [18:19] <gump> dont have the id i bought it like i said years ago and they like i said hacked my email so there is nothing there anymore'
#949 [18:20] <mattym> gump, Read the form that was linked, it has other steps you can take to find it.
#950 [18:21] <gump> the link does not provide any help in these situations.
#951 [18:21] <mattym> gump, Its your only option.
#952 [18:22] <gump> well then this does not work. because for me to do anything with mojangf i need the email to be sent to me. and when the email is sent it goes to the hacked one witch i have no control over. and to do any of this i must be loged in so yeah ...
#953 [18:23] <mattym> gump, To fill out the form, you can provide a different contact email. If you need access to your email to recover the ID, then speak with your email provider about getting back into your account.
#954 [18:24] <gump> that might be but to do so i must be logged in...
#955 [18:24] <mattym> gump, None of that requires you to be logged in. If you could log in, you wouldn't need to use the form in the first place.
#956 [18:25] * angel1408 [webchat@190-201-7-158.dyn.dsl.cantv.net] has joined #minecrafthelp
#957 [18:26] <gump> it says my achount has ben migrated
#958 [18:28] <gump> so what do i do then?? migrated the account but cant do anything to get it back
#959 [18:30] <mattym> gump, You need to go through the process of recovering the ID, then filling in the support form.
#960 [18:30] <mattym> gump, Do you know when you bought it, and what payment method was used?
#961 [18:32] <gump> forget it this support thing is really bad. so fuck it the account is dead and stolen. gg hacker gg. have funn bye
#962 [18:32] <Absol> gump: Please keep it civil
#963 [18:35] <gump> i bought it when thew game was new. so there is no record of the email being sent because msn messenger and outlook was not at the time. with enden in the emails not being saved from old servers to new
#964 [18:35] * frostbird2003 [webchat@c-73-75-46-106.hsd1.il.comcast.net] has joined #minecrafthelp
#965 [18:35] <frostbird2003> hey can someone help me?
#966 [18:35] <frostbird2003> my skins aren't loading on minecraft 1.12.2
#967 [18:36] <mattym> frostbird2003, In your own single player worlds, or when on servers?
#968 [18:37] <frostbird2003> in every world
#969 [18:37] <frostbird2003> multiplayer,lan,single
#970 [18:37] <mattym> ??> frostbird2003 tools/hjt
#971 [18:37] <Absol> frostbird2003: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#972 [18:37] <Absol> frostbird2003: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#975 [18:43] * bsharlow [webchat@pool-96-238-188-53.rcmdva.fios.verizon.net] has joined #minecrafthelp
#976 [18:44] <bsharlow> i got the game like 8 years ago and cant login because i forgot my username. what can i do?
#977 [18:45] <mattym> ??> bsharlow account/send-email
#978 [18:45] <Absol> bsharlow: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#979 [18:45] <Absol> bsharlow: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#980 [18:47] <bsharlow> im just gonna buy it again
#981 [18:52] * Brittany [webchat@174-22-66-22.sxfl.qwest.net] has joined #minecrafthelp
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#984 [19:08] * JulioCesarRioss [webchat@177.228.86.104] has joined #minecrafthelp
#985 [19:11] <JulioCesarRioss> Hello, I have a problem with my account a few days ago they tried to enter my hotmail account the case is that it was blocked there was associated with the minecraft account, what I'm going to do is forget my security questions and I want to change them mail and I retrieved it but when I sent the instructions to change the questions and I do not get any instructions or anything
#986 [19:12] <JulioCesarRioss> in itself the mail if it receives mails but that in particular does not
#987 [19:16] <JulioCesarRioss> Is there any way to fix it?
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#990 [19:23] * Callatic [webchat@cpc114788-brad22-2-0-cust146.17-1.cable.virginm.net] has joined #minecrafthelp
#991 [19:23] <Callatic> For some reason I can not log into my minecraft account, tried on mojang minecraft.net and the launcher and all say wrong details I have also changed my password and it still does not work.
#992 [19:24] <Trungledore> Hey, I haven't played Minecraft in a couple years and I recently started playing again. I wanted to change my skin/nickname and I had to migrate my legacy account to mojang but the problem is I forgot my email I used. Is there a way I can recover my email?
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#1000 [19:31] * avsniper [webchat@bl9-122-207.dsl.telepac.pt] has joined #minecrafthelp
#1001 [19:31] <avsniper> hi i need help with my ancount
#1002 [19:33] <avsniper> hello
#1003 [19:34] <avsniper> anybody?
#1004 [19:34] <avsniper> here?
#1005 [19:34] * techno156 [~techno156@185.57.5.138] has quit. (Read error: Connection reset by peer)
#1006 [19:41] <JulioCesarRioss> Hello?
#1007 [19:57] <mattym> ??> JulioCesarRioss account/send-email
#1008 [19:57] <Absol> JulioCesarRioss: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1009 [19:57] <Absol> JulioCesarRioss: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#1018 [21:23] <Tim> Account hacked
#1019 [21:23] <Tim> Please help
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#1021 [21:40] * Midnight [webchat@d24-156-206-76.home4.cgocable.net] has joined #minecrafthelp
#1022 [21:41] <Midnight> Hello, just returning to Minecraft after a long hiatus without a computer... trying to get back into my old account but the account migration keeps failing? Help?
#1023 [21:42] <mattym> Midnight, What does it say when it fails?
#1024 [21:43] <Midnight> just a moment...
#1025 [21:44] <Midnight> mattym it says nothing. I click the migration button and nothing happens?
#1026 [21:44] <Midnight> I am trying to figure out if it's got my email address as the username... problem is, I have COMPLETELY forgotten the username! LOL
#1027 [21:45] <mattym> Midnight, Try in a different web browser, or if you have any adblocking software trun it off.
#1028 [21:46] <Midnight> OK, switching to firefox
#1029 [21:48] <Midnight> same as chrome
#1030 [21:48] <mattym> Midnight, If you don't know the username, you cant migrate it.
#1031 [21:49] <Midnight> ahhh ok
#1032 [21:49] <Midnight> unfortunately, I have NO IDEA what the username was... LOL any way to contact support and get them to find it? Or am I SOL?
#1033 [21:50] <mattym> ??> Midnight account/send-email
#1034 [21:50] <Absol> Midnight: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1035 [21:50] <Absol> Midnight: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1036 [21:51] <Midnight> yeah, I am SOL as there is no way I will find the transaction ID... no problem, I'll just have to buy it again.
#1037 [21:53] <Midnight> thanks for your help!
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#1039 [22:12] * eli [webchat@63-153-13-150.blng.qwest.net] has joined #minecrafthelp
#1040 [22:13] <eli> yo
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#1042 [22:13] <Guest25493> hello
#1043 [22:13] <Guest25493> fuck this
#1044 [22:13] <Absol> Guest25493: Please keep it civil
#1045 [22:14] <Guest25493> ?
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#1048 [22:17] <Xobility> I cant get into 1.12 or higher, i need help or why its not letting me go into it
#1049 [22:20] * maerk [webchat@c-71-225-119-198.hsd1.pa.comcast.net] has joined #minecrafthelp
#1050 [22:23] <maerk> I keep getting a "fatal bootstrap error" when trying to run the Minecraft Launcher on Ubuntu MATE. It fails to download launcher.pack.lzma because of the trustAnchors parameters not being non-empty. Any ideas on how to fix this? I tried using openjdk and oracle versions of Java, but nothing has worked.
#1051 [22:34] <mattym> maerk, Im not sure what the current correct way to do it is, but you need to look into how to update/install your ca-certificates-java package
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